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The Ritz-Carlton, Atlanta in Atlanta, GA

The Ritz-Carlton, Atlanta in Atlanta, GA

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Company Info:

Rating: 3.83

Address: 181 Peachtree Street, N.E, Atlanta, GA, 30303
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Comments (102):

1. Matt J.
Could not have been more pleased with the friendliness of the staff..everyone treated us like royalty, from the valets to the desk attendants to the servers. The lobby and Lumen bar are niiice; a great environment to experience. If you can get your hands on a club level pass you will be loving life, as you can go hang around in there most of the day and eat lovely finger foods and light fare and drink as much wine, beer or liqour you want for no additional charge.  One hell of an amenity. I had a wonderful time here, and the only reason I give it 4 stars rather than 5 is that the rooms themselves, as other people have mentioned, could be a little bigger and nicer for this caliber hotel. They aren't as bad as some people make them out to be though. The bed was very nice and comfy with more pillows than anyone would ever need, everything was spotlessly clean, there were a few pieces of furniture and a lovely view of midtown Atlanta. I would gladly return.

06/04/11 | Link | Rating: 4.0
2. Jenn S.
BLOWN AWAY!  -- O.K. not literally, we stayed a few weekends BEFORE the  tornado - but blown away by the customer service!  We booked a 'reconnect package' which included complimentary valet and breakfast. We opted for breakfast in bed and were basically able to order anything we wanted. "Would you like to add a fresh fruit platter?"  YES, PLEASE!  Breakfast had to be a $60 value. The lobby is stunning. We walked in, were showered with friendly service - not suffocating, annoying service, but helpful, thoughtful staffers. We enjoyed complimentary champagne at check-in. The mayor was standing nearby! Our room was very clean. Sure, it wasn't brand spankin new with modern amenities, but that is NOT a top priority to me. We were granted a late 2p checkout and enjoyed every last extra minute. Location:  Um, it's downtown Atlanta. Grab a cab and go to many of the cool restaurants and/or concert venues this city has to offer.

21/03/08 | Link | Rating: 5.0
3. Anthony S.
It was my first stay at The Ritz-Carlton downtown Atlanta.  The service was friendly which is always nice.  Though it could go for and update  of some type.  I have stayed at other Ritz's and it does not seem to have that charm and grand feel as some of the others.

02/02/09 | Link | Rating: 3.0
4. Chili L.
This place is more Marriott than Ritz. You gotta experience it to know what I am talking about.

18/12/07 | Link | Rating: 3.0
5. Winnie L.
I stayed at the Ritz Carlton while I was traveling for business in the Atlanta area.  It was absolutely an upgrade from the crappy Indigo Hotel I stayed at the first night I got to Atlanta (see my review o Indigo Hotel...)  Starting out with the lobby -- not spectacular yet elegant, and it has a very nice bar area.  The front desk people were competent but not super friendly.  The added security feature in the elevator can be a hassle at times.  Also, it's one of those "slide in slide out" sensor, which is not sensitive at all half of the times.  The rooms are HUGE!  The bathroom is very spacious and it has Blvgari toiletries!!!  The furniture seemed to be from the last decade but I suppose they were trying to maintain the classic look?  Same with the electronics in the room...the TV was pretty disappointing.  

I ate at Atlanta Grill one night and had room service (which offers food by Atlanta Grill) the other two nights I was there.  Was not impressed with the food overall.  The night we dined at the restaurant, it took us three hours to finish our dinner.  Not that we were taking our time, the servers were just not the most efficient crowd.  I started with the four onion soup, which was decent, but not to die for.  The seared scallops were awesome though...but one order comes with only 2 pieces??  seriously...

All in all, my experience at the Ritz was pleasant.  I would only give it 3 1/2 stars though because I found holes on the bedsheet (the thread count was awesome though!!!) and the area outside the hotel is a little sketchy.

22/09/06 | Link | Rating: 4.0
6. Jeff G.
The only place I'll stay in Atlanta... Best service, best rooms, and most importantly, best room service.

24/10/08 | Link | Rating: 5.0
7. Brian L.
just another hotel room...could have been a marriott and would have never known the difference.  Watch out for the front desk guy that wears make up...not kiddin. (wish I was...)

11/07/10 | Link | Rating: 2.0
8. Maria W.
1st stay in Atlanta - and only for a long weekend at that.  Feel was sort of that of a boutique hotel - smallish, not that grand of an entrance area  (We stopped by the Four Seasons in Midtown and this seems more on par with this caliber of hotel).  Restaurant was very good and priced in line with the few area nicer restaurants but tasted better.  Very good personnel and very pleasant.  Hotel itself could stand some more face-lifting.

02/02/09 | Link | Rating: 3.0
9. Arwen O.
The building itself is a spectacularly dull example of modern corporate design, but they've done a nice job inside of making it seem Ritz-y. I'm not staying here, but am attending a conference in their downstairs ballroom, which seems adequate for the task. It seems a bit of overkill for a room full of geeks, but the chocolate mints and Ritz notepads at each seat are a nice touch.

We had dinner at the Atlanta Grill, their upstairs restaurant, which is poorly named since they don't even sell hamburgers. But the duck confit was a roaring success, and the Sweetwater pale ale (a local brew) is well worth trying.

All in all, if your tastes run to the nouveau riche, then this will be right up your alley. Question: why does the Day's Inn have free wireless, but not the Ritz?

16/03/06 | Link | Rating: 4.0
10. Deen W.
Jeff G. is right on. With your first step into the lobby, you know you are somewhere special. I love the outside dining area (Atlanta Grill) that overlooks the hustle and bustle below on Peachtree. The rooms are beautiful, the toiletries are by Bvlgari and the room service is excellent.

13/01/09 | Link | Rating: 5.0
11. Linda l.
Very nice friendly staff well decorated hotel, they take very good care of you. Came in tired off my flight they immediately took my bag greeted me. I told them I was starving (red eye) they recommended maybe I get breakfast before dealing with checkin, which I did on the second floor. Eggs benedict was well made and delicious with a nice cup of tea. It's also close to the the subway/train so you can easily get around, you can also walk to the coca cola factory, Georgia aquarium and CNN center.

06/10/11 | Link | Rating: 4.0
12. Sonja V.
I have stayed in many Ritz Carlton properties and this one does not measure up.  Everything in this place is small.  The lounge is small, the menu at the restaurant is small, the clubroom is small, the gift shop is small, the bathroom is small.  Small just everywhere.  Maybe I'm a spoiled Texan.  Everything in Texas is big!  The bathroom does not have a stand alone shower.  Boo!  The gift shop only has Ritz Carlton signature products.  Boo!  There's no swimming pool or spa. Triple boo!  The lack of speed of the wireless internet.  Quadruple boo!  Dial up is literally faster.  This is definitely not the Ritz Carlton to book if you have discriminating taste.  However, I gave it 3 stars because the staff absolutely do not fail to give you the impeccable attention and service that you have come to expect from Ritz Carlton.

13/11/09 | Link | Rating: 3.0
13. Jim H.
I think this hotel is meant to be enjoyed in more of a non-business setting (vacation honeymoon etc). It seems like the business reviewers are looking for something more contemporary but that is not what this particular hotel is about. It's classic and takes you into a different reality. The top notch service is a given with this hotel. All in all, use it for what it is and not what it isn't.

27/01/09 | Link | Rating: 5.0
14. David J.
rooms aren't nothing super special but... u can feel the difference ... and how can u dislike military discounts !

07/10/11 | Link | Rating: 5.0
15. Edward F.
All I can say is 5 stars one of the best stays I have had.

13/10/10 | Link | Rating: 5.0
16. Kay T.
service, service service.  Sorry Yelper snobs but service is key to me.  I went there this week and lovedc the lumen bar, sit on the bench, awesome.  The guitarist was so accurate with his music that I thought it was MUZAK.  drinks are reasonably priced for a Ritz.  I enjoyed will go again and again!  The Lumen looked refreshed and the service was too!

09/10/09 | Link | Rating: 5.0
17. Mika J.
When I lived in Atlanta, I don't remember this hotel being so cute. On a recent trip back, I had the dual pleasure of: 1) staying here 2) paying less than $200 a night for it.  I don't know which of the small touches I loved most:  was it the navy blue, floor-to-ceiling backed booths in the lobby lounge?  Or the fresh pitcher of lemon water in the business center?  It could have been outdoor balcony at the hotel restaurant or the warm welcoming staff.  The only downside was the "so-so" view from my room overlooking the MARTA station, but then again it's downtown Atlanta there's not much to see in any direction.  Bottom line: next time my travels bring me to ATL, Ritz downtown will be top of my list.

05/06/09 | Link | Rating: 5.0
18. Claire Y.
I've always been a fan of Ritz Carltons anywhere, and this one certainly was no disappointment.  (Yes, I agree with other reviewers' remark on the ironically dull exterior that totally contradicts the beauty inside.  Then again, this particular location is in the midst of the financial, corporate downtown Atlanta.)

On this trip, arriving at the hotel (all the way from NYC) was a trip and a half (weather issues, lost luggage, etc).  So upon arriving extremely stressed and exhausted, I was completely pleased with the hotel staff's friendly (and southern?) hospitality and top-notch service.  Without even my requesting it, the receptionist offered to supply me with toiletries (those not included in the regular bathroom supply), a cotton gown of my size (instead of the large already placed in the room), and some cookies and hot cinnamon apple cider (I was suffering from a really bad cold).  When my luggage arrived the next day, the hotel staff gave me a timely courtesy call and delivered it to my room right away.  Now THAT's what i call a splendid service!

The room was spacious, elegant, and - most importantly - comfortable as ever: large king bed with the famous Ritz however-many-count Egyptian cotton CRISP white linens, mounds of plush pillows for my tired body to sink into, and soft, light goose down comforter to ease me into sweet, sweet dreams.  Oh yeah, you also can't go wrong with toiletries by Bvlgari.  Yes, you read it right - Bvlgari.  Great cleaning house staff (LOVE the way they make the bed SO perfectly!).  Oh, did I mention.... chocolate mints on the pillow???

The hotel's in-house restaurant, Atlanta Grill, offered some really beautiful live music and a fabulous dinner in dim candle-lit lighting.  I can't recall what I had, but whatever it was, I was content with it.  

Would definitely stay here again on my next business trip to Atlanta.

02/10/07 | Link | Rating: 5.0
19. d'N'L m.
Stayed here for business..  The place is kind of old and a little outdated.. ,Missing any sort of grand lobby.. However, the wonderful service of the Ritz Carlton chain still exists..

The Hotel's restaurant is called Atlanta Grill..  It has the oaky and dark thing you would expect at this Hotel.. Really beautiful wood bar, seating outside on a covered deck with gas laterns burning.. Steaks were in the 30's as were most things.. A sugarcane skewered shrimp and grtis appetizer  for 18 bucks seemed interesting..   All of this would good on the right occasion.. Dining a lone on a business trip brought me to a party with a bunch of conventioners.. I drank two gin and tonics with tickets I was given  at the door and watched random people dance together.  A mini pulled pork sandiwich or two might have been eaten. Also some hot cheese dip with saltine crackers was being offered..

Not a big fan of the room service menu. Although a burger I ordered was awesome..  At other Ritz Carlton Hotels I have been to, theh chef of the main dining room also creates something interesting for room service.. Maybe more Southern Items or just regional specific dishes would be cool.  It might have made me feel like I would get to see something besides work and a hotel.

Cleaning service was wonderful.. Free shoe shine at night, turn down service with chocolates and notes.. When I arrived a got a welcome back box of 6 assorted chocolates.. All  were really high quality.. I would rlike to know where they got them..

Physically, there are things that make the hotel not work.. The lobby is below the enterance from the main st its on.. It is cramped and small and makes the rest of the hotel feel cramped and small.. Service is great, the rooms are big but nothing special.. I love the bed, i love the sheets..and they give you like 7 crazy comfortable pillows.

14/07/07 | Link | Rating: 4.0
20. Stefan L.
Had a one night stay here. The room was mediocre. I've stayed at nicer JW Marriotts. The bellhop didn't even know the area. I asked him where Luckie Street was and he pointed me in the complete opposite direction. Keep in mind Luckie Street was only 3 blocks away. Luckily, I ran into one of those CITY TOUR guides and he corrected my direction. For the amount they charge for a room I can't believe they still charge $10/night for internet access. Staying somewhere else next time in ATL.

23/03/10 | Link | Rating: 1.0
21. Masked U.
Great service all around - front desk, doormen, housekeeping, & wait staff.

Nice rooms, with only few minor maintenance issues.

Great lounge/bar, except the live music can be a bit loud if trying to carry on a conversations, since it is fairly small area.

Nice restaurant on 2nd level.

Fitness center small, but adequate.

Walking distance to Aquarium, World of Coke, Centennial Park, GWCC & MARTA stop is 1 block away.

22/05/11 | Link | Rating: 4.0
22. Yuna P.
From the professional yet friendly service to beautifully crafted rooms, Ritz-Carlton Hotel is indeed the best.  My boyfriend and I stayed at their suite for our anniversary night last December.  From the Bvlgari soap, shampoo, and body wash in the bathroom to nicely-arranged flowers, I could tell they paid a lot of attention to even the smallest detail.  I am a meticulous person - always looking for something to pick at, but in here, I gave up after a long search.  The room was flawless!  Simultaneously, the room was very inviting and comfortable, accommodating travelers to feel like they are home.

Then in the middle of the night - precisely 11:20 P.M., my boyfriend suddenly decided that he was hungry and he needed it eat.  Being a picky person that he is, he wanted a New York Strip, cooked medium.  Of course, there was room service; but they only serve the dinner menu only through the prime hours.  We were more than positive that he would have to eat something different.  Nevertheless, we still called and nervously asked whether it would be okay to order it.  To my surprise, they said "Certainly!"  About 30 minutes later, they indeed brought a just-out-of-the-grill New York Strip to our room!  We really appreciated this nice gesture.  This is an exceptional (and superbly nice) service.  No wonder this hotel is on AAA's five-star hotel list.

On top of all this, I was able to watch The Simpsons Movie in my room.  Now, this was before the movie came out in DVD.  Having this option was just sweet, because I was about to kill myself for not catching it at the theaters and couldn't wait any longer for the DVD to come out.  (I still don't know how they were able to play "Still in the theaters" movie.. does anybody know?)

Next morning, my boyfriend and I walked out of the hotel, very relaxed and content.  Thanks to their exquisite service, we were able to have an unforgettable night.  From my experience, I would strongly recommend this hotel to anyone: Hard-to-pleasers, parents, or business partners.

29/01/08 | Link | Rating: 5.0
23. Tyler C.
Getting stuck in traffic coming from Cincinnati held me up, so I didn't arrive at the hotel until 4AM, it was like I arrived in the middle of the day from the minute I parked my car everyone introduced themselves and greeted me with a chilled bottle of water.  Getting in so late I knew I would need to get more sleep than usual so I asked if they had anyway to give me a late check out and without any hesitation she responded "no problem, would 2pm work alright" which was perfect! When I got to the room the bellman answered all my questions and set up my bag and hung my other clothes.  I also went ahead and placed my room service order for when I got up in the late afternoon and it was right on the dot and was hot and fresh! The manager even called me shortly after it arrived to see if I needed any other condiments and if everything was at the proper temperature. The room was extremely quiet all throughout the day and night and could not be any cleaner. As I walked in the halls to the fitness room to grab an additional bottle of water everyone acknowledged me and asked if they could do anything to make my stay more enjoyable and told me next time to just have someone bring the water to my room. The only two minor complaints I had is that I never got my New York Times newspaper that was even confirmed with me at check in and that for some reason the normal Ritz shampoo bothered me. When I called downstairs though they took care of it and brought me up Bvulgari shampoo, conditioner, and soap (I assume is either put in the club level rooms or presidential suites) as well as a paper. I would highly recommend anyone to stay here as the level of service is worth every dime that is charged.

13/10/12 | Link | Rating: 5.0
24. wayne w.
Was in Atlanta for a work conference that was held at the Ritz, and I have to say, this place is great.  Similar to most higher-end hotels, this place has all the bells and whistles... For example, it was 100-degrees when we arrived, and after the valet took our car, a Ritz employee offered us ice-cold bottled water before we got into the hotel.  The food and conference room areas were great 5 of 5, and the only reason I'm not ranking this place a 5 is because their wireless internet reception sucks.

17/07/11 | Link | Rating: 4.0
25. Martin V.
I decided to call the Ritz while I was in Atlanta and just see if it was anywhere close to my price range. It was not, at all, but when I inquired about a military discount they dropped about 200 dollars off the price, and I couldn't resist being able to say that I stayed at the Ritz. A silly reason, but hey, I stayed at the Ritz! Anyways I thought it was a great hotel, they had superb service and nice amenities (I made friends with one of the maids and got a 'to-go' box of the Bvlgari soaps and whatnot) and they really did seem to care about the customer.
But then why the three stars you ask? Simple, it was the rooms. While I had no gripes with any of the hotels employees, the room was just average, much like a Holiday Inn. While I realize that I got a great discount, it still matched what I would have normally paid at a really nice chain hotel, so without that discount, I would probably have felt a little ripped off.

16/11/10 | Link | Rating: 3.0
26. Lisa A.
Our friend was in town from LA and stayed at The Ritz. We picked him up at the airport and took him to the hotel. When we pulled up, I could tell he was a bit perplexed, as the hotel does not look very nice from the outside. Once inside, it was a bit better. We waited downstairs in the bar area and the service was very prompt and friendly.

We ended up coming back to the hotel a few more time. The valet guys were all great. They let us leave our car right out front and gave us easy directions, as we don't know that part of town. This is not the nicest Ritz I have been to, but it did have that great Ritz service that they are so well know for.

12/08/08 | Link | Rating: 4.0
27. T. F.
I went to the Ritz for Lumen Bar, the hotel bar, for drinks with a few girls. The lounge is smaller than it looks on the hotel's website and I liked it better when it was a tea room (I had fabulous afternoon tea there last year!). We didn't stay for drinks because the place was dead.

If you're gonna go here, take some friends so you're not by yourself.

06/11/09 | Link | Rating: 1.0
28. D G.
As a Marriott Platinum member, it disturbs me to award a Ritz Carlton with one star, but I was so appalled by the lack of customer service at this hotel, that I feel this award of 1 star is credible.  What upset me the most, is that i contacted the manager afterwards, and he didn't even bother to return the contact.  I'd say that you should skip this hotel and go to the Westin next door that values their clientele.

20/10/11 | Link | Rating: 1.0
29. Peters G.
i always stay at the Ritz or even at the Interconinental. I believe tis ritz is the best I've ever stayed. Besides being stuck in the elevator for 15mins, staff are incredibly friendly

06/11/11 | Link | Rating: 5.0
30. Terrion W.
First off, as has been mentioned many times before, the service was exceptional. And that's to be expected at a high-end hotel. However what's also expected at a high-end hotel is a high-end room. And that is just not what you get here--which I suppose is what accounts for the comparatively cheap rate (compared to other Ritz's, that is). Everything was fine, but I chose to stay here as opposed to the hotel that was hosting the conference I was attending because I wanted to have "an experience" and pamper myself a bit while I was away. Had I known then what I know now, I would have saved myself some money and inconvenience by just staying at the conference hotel.

07/03/12 | Link | Rating: 3.0
31. Keith B.
I've stayed at many hotels over the years including many high-end hotels. However, I've never stayed at the "legendary" Ritz Carlton. So, I treated my wife and me to a splurge at the Ritz!  Perhaps it's a bit unfortunate that my first Ritz experience was at the Atlanta Downtown Ritz because I wasn't that impressed and I fear my impression of the Ritz may be forever tainted.  

Why wasn't I impressed?  Well, first the positive...  The staff was very friendly and attentive, the lobby and restaurants were very nice and the bedding was very good and comfy.  Compared to the average mid-tier hotel it was fine.

However, it just wasn't what I was expecting. The rooms weren't anything special; the walls were paper thin, both side walls and ceiling. We could hear everything going on around us. We were on the 12th floor above a parking lot which had an automated recording running incessantly and we could hear it in our room.  When we got to the room the heater was making a bubbling noise that was really annoying. To give credit where credit is due however, when we called about this there was someone at our room in only five or so minutes to fix the problem.

All in all I just don't feel like I received the Ritz experience and wish I'd stayed at the Westin and used my Starwood Gold benefits!

So, should I cough up the extra dough for the Ritz Carlton in the future and hope for a better experience...?  Probably so, but it will be harder to pull the trigger next time.

29/12/10 | Link | Rating: 3.0
32. Jennie T.
Beautiful decor. Lovely service. My only gripe is that I would prefer that the concierge know a little bit more about the LGBT scenes in Atlanta. It'd be helpful.

18/11/09 | Link | Rating: 4.0
33. Jim T.
Stayed 1 night for biz on concierge floor. Room was perfect and service in the club was impeccable. The concierge lounge host Micah was a wealth of knowledge and an thoughtful server. If you have to stay downtown Atlanta this is the best there is and on par with any Ritz in the world.

09/11/11 | Link | Rating: 5.0
34. Anne W.
This is my first time at the Ritz.  I've been to other five star hotels though.  Great location.. really great staff.  Attentive and friendly!  They also have complimentary spring water, iced tea, and lemonade.  They have a terrific fitness center.  Great equipment and fantastic dry and wet sauna.

I really liked my room as well.  Fantastic bed.  So luxurious.. so soft.  And yes, chocolates on the pillow.  One thing I didn't like.. they could update their appliances.  The toilet broke near the sitting room.  The sink was dripping ALL night.  I would have also appreciated a bigger tub (I've been to other five stars with huge tubs).  They also didn't have any shampoo or conditioner in my room.  I would have also liked a flat screen in the bedroom (since there was one in the sitting room).

Good place though.. and it's not terribly expensive.

28/10/07 | Link | Rating: 4.0
35. Anon Y.
Nothing special.  Yes, the customer service and rooms are nice, but that should be expected in the hospitality business.  Considering its the Ritz and its 2013, one would think wi-fi would be complimentary for guests.

12/03/13 | Link | Rating: 3.0
36. Amy P.
While it's a little boxy from the outside, inside it is wonderful. The staff is gracious and extremely helpful. The rooms wonderful, the wifi free, the newspaper (I had three choices!) at my door in the morning. I cannot rave about this hotel enough, it is what customer service should be!

08/08/10 | Link | Rating: 5.0
37. John S.
I'm giving this Ritz an A-OK 3 star rating.  On the other hand, one would expect 5 stars from a hotelier with a "Ritz" reputation.

Mind you, I'm giving 3 stars for the staff alone.  They were impeccably friendly, helpful, courteous, and went out of their way to make our stay very pleasant.  Can't say enough good things about them.  Even comped us a cab-ride fare when the concierge vehicle was late.

Location: Right next to the Metro Rail Line, so you can go anywhere in the city on very clean, and very well managed public transport.  It was a quick 10 minute ride on the Red/Yellow Line (north/south)  to the Arts district where we caught a Dali Exhibit at the Museum of Art. Another 5 minutes up to to Phelps Mall and Lenox Square.  Lot's of touristy restaurants abound in this area and Underground Atlanta (not my thing..maybe yours?) is right around the corner.  In the future, we won't stay downtown, but will elect for mid-town.  Much more excitement there.  It's a quick ride to Decatur on the Metro Blue Line (east/west) as well.  Very cool shops and bistros in Decatur.

Rooms: Meh! Not what you'd expect for a Ritz-Carlton.  More like dooded-up Holiday Inn.  Beds were comfy, and bathroom was like a high-end Best Western with Robes....Whoop-dee-doo!

Lumen Bar: Great Selection of Tequila, and friendly staff.  Too bad it was always empty. Even on nights when live entertainment was provided.

Atlanta Grill: Had New Years Eve dinner there and it was fabulous.  Duck Breast and Truffle Soup were standouts.  

Hat's off to the staff, but probably won't stay there again based on the room accommodations alone.  I can get that a lot cheaper elsewhere.

As for downtown Atlanta, I have one big MEH! :-)

17/02/11 | Link | Rating: 3.0
38. Carol K.
I travel alot for business so I have become somewhat of a hotel snob.  I admit that freely.  But that's okay because I get to stay at a wide range of very nice hotels all over the world.

I wish I could give this place 5 stars.  Because all the friendly service, amenities and accouterments that one acquaints with a Ritz Carlton are all here.  The bed is amazing with a duvet and multitudes of pillows and high thread count sheets that make you want to stay in bed forever.  The food at the Atlanta Grill (the in house restaurant) was good and room service came before the promised time.  The employees, from the front entrance to the front desk to any employee that you come across, go out of their way to address you and to thank you. There are free bottles of water, hot cider and coffee and an afternoon high tea all set up to make you feel pampered.   All signature marks of a Ritz.

My issue?  I have a certain expectation of a Ritz Carlton and this place just feels like it needs to be updated.  While everything looked nice on the surface- upon closer examination the furniture was scratched, there was a tear in the upholstery on one of the chairs, the TV was old and there was no wireless Internet.  They also still charge a daily fee for Internet service which makes me crazy at a hotel of this caliber and price.  The bathroom was more fitting of a Marriott than a Ritz.  Sure- all the fixtures were there- but it was tired and the ceiling needed painting.  On the plus side- they did stock Bvlgari toiletries which is a nice touch.

So bottom line?  The Ritz Carlton in Atlanta is a nice hotel.  But it could be a great hotel with a facelift to bring it comparable to the other properties that it competes with.  But if you aren't a hotel snob like me-you'll probably think you died and went to heaven!

13/01/08 | Link | Rating: 3.0
39. Tracy B.
I agree with other reviewers that some parts of the hotel look a little dated, but they do have some lovely oil paintings and antiques. The room was peaceful and the bed heavenly. Like passing out on a cloud ( I passed out a lot after wining and dining clients and generally being on the go the whole time).

When we arrived we were immediately asked if we would like a glass of champagne and I bottled water. I readily accepted. My roomie and i were a little unsettled after having ridden the MARTA train from the airport. We thought it would be fun. It was- till the gangstas got on at the Oakland Point stop and I had to hide my wedding rings in my bra and clutch my belonging for dear life. Seriously, it was touch and go there for a minute.

The bar and food at the Atlanta grill were lovely as was the jazz ensemble that played nightly. The low country she-crab soup was rich and tasty as was the lobster club sandwich. Room service was prompt and my poached eggs were nice and runny, just like I like them.

The only drawback and this is no fault of the hotel, but there were tons of shady characters that approached us and asked for money anytime we set foot outside the hotel. That was a little unsettling, but so be it.

17/02/08 | Link | Rating: 4.0
40. Paul C.
From the outside it looks pretty much like the neighboring office buildings but warm service awaits you on the inside. Maybe it's the recession, but I had no less than three bellhops offer to assist me with my briefcase and overnight bag! The desk staff is unfailingly polite as one would expect and quickly got me situated.

The rooms are just so so compared to other Ritz's but pleasant enough. I forgot to bring shaving cream so I called down. A porter knocked on my door literally less than a minute after I had hung up the phone - pretty impressive in my book.

I haven't stayed at the Ritz in Buckhead, but if work brings you to downtown ATL you could do a lot worse than staying here.

19/11/10 | Link | Rating: 4.0
41. Krysten R.
My review echoes Keith B's sentiments.

I purchased a Ritz package for my boyfriend as a Christmas gift, and we stayed overnight on NYE.  Though the concierge and valet staff were very pleasant, our stay was just not the high-class experience I had expected.

The room was a slightly upscale version of a Marriott, with no special amenities in the rooms (we certainly didn't get the Bvlgari toiletries; they were generic "Ritz" brand products).  Wish I'd brought my own toiletries, frankly.  The bed was comfortable, and the chocolates were a nice touch, but nothing extraordinary, which is what one expects when one shells out 400 bucks for a 5-star hotel.  

As a part of the package I purchased, we were to receive the complimentary breakfast buffet at the Atlanta Grill.  The buffet was nice, but the servers weren't clear about which buffet line we could partake in, nor did they explain how the breakfast fit into our package deal.  We were given a check and asked to take it to the concierge at checkout to get $38 comped.  Well, the buffet cost $44 altogether ($22 per person with no extras), so I owed $16 on top of the $38 (including tax and gratuity).  I didn't mind paying tip, but the fact that Ritz nickle and dimed me for $6 measly bucks was super LAME, especially when they advertised the breakfast as a "comped" part of the package.

We won't be going back.

03/01/11 | Link | Rating: 3.0
42. Rosie M.
do you want to be treated like a king or a queen? this is the place to be. top notch staff. exquisite decor. i love the ritz atlanta. i wish i could stay there forever.

southern hospitality is real and it exists at the ritza atlanta!

16/06/12 | Link | Rating: 5.0
43. Michelle C.
This hotel was okay, but definitely not as nice as other Ritz Carlton hotels where I have stayed.  Service was good.  The rooms are pretty old and in need of a refresh.  The first room I was in had shabby bed linens and the bathroom had not been thoroughly cleaned.  Gross.  I was moved to a second room that was mildly better, but still not the level of cleanliness I prefer.  Also, the bathrooms are pretty tiny - you have to close the door to get into the shower.  The price was quite reasonable, which may be reflective of the fact that the hotel needs some work.  I have to say though, the valet staff was really excellent, friendly and helpful.  It was one of the nicest teams I have seen at luxury hotels.

27/07/12 | Link | Rating: 2.0
44. Marc M.
Great Happy Hour stop!

After a long day of meetings, decided to meet for drinks and relax on the balcony with a great view of the down town area.

Appetizer:

Three Cheeses

Entrees:

Goat Ravoli
Garden Chicken Salad

Drinks:

2 - Stella Artois
2 - Glasses of Fontenil

Total - $108

Great atmosphere and the food was great. Too bad my car got booted during the last round.

06/09/12 | Link | Rating: 4.0
45. Keyshaun S.
Excellent service, pricey but you get what you pay for. Right in the heart of Downtown Atlanta and there are tons of things to do right in walking distance. I personally love beer and wine so I recommend Max Lager's.

23/06/11 | Link | Rating: 4.0
46. Greg W.
Stayed here Nov 7th through the 13th. What can I say. It's the Ritz. Had great service. I love it when you are walking down the hallway and when the service people cleaning other rooms, comes out and greets you as you walk by and offers you some water. The water in the room is free as well! My only issue was that the elevators were pretty slow, but I can live with that!

19/11/12 | Link | Rating: 5.0
47. Tyler D.
5 Diamond for a reason.  Really enjoyed my stay here.  The downtown ATL area leaves little to be desired.  Aside from that, it was a luxurious hotel experience from the moment you step into the lobby.  Rooms were spotlessly cleaned/toiletries refilled multiple times a day and the service was excellent top to bottom.  Will come again.

20/10/13 | Link | Rating: 5.0
48. Terrance S.
A Luxury hotel at it's best. This is my second time in Atlanta and both times I've stayed here. The rooms are spectacular & the staff is very accommodating. Enjoyed my stay.

26/03/13 | Link | Rating: 5.0
49. Carmen F.
We went for lunch and the service was terrible.  I was shocked.  Maybe because we were not guests of the hotel?

02/11/12 | Link | Rating: 1.0
50. Tracy B.
We stayed here in October and it was definitely a very nice hotel.  Very upscale.  That being said, the rooms seemed older (had a weird smell, almost musty) and the rooms are somewhat small compared to other newer hotels we have stayed in.  Room service was good but pricey (to be expected.)  Overall, good location and great hotel.

10/01/13 | Link | Rating: 4.0
51. Alex M.
It had a vintage feel to the Hotel!! Very welcoming staff, always there to help.. I recommend to try their restaurant which I believe it is Called the the "Atlanta Grill..

16/04/13 | Link | Rating: 4.0
52. Katja V.
I'm not complaining, I've just had better. The bed in our room felt old - we found it difficult to sleep well as a result. We had a disgruntled waiters who felt the need to inform us at breakfast about how little he was paid. We sat on the balcony at the Atlanta Grill for breakfast, and while it was lovely, about half way through there was some sort of strike and/or protest on the street below with construction workers chanting. I did enjoy the gym since there was a steam room that was empty every time I visited. I think I'll try my luck at the Buckhead location if I'm ever forced to visit Atlanta again and want to stay at a Ritz.

26/04/13 | Link | Rating: 2.0
53. Kimber L.
Caught up in the "woohoo, I'm going to the Ritz" mentality I expected a nicer room than what we had.  Like someone else said - only a bit nicer than Marriott rooms.  We also just got the Ritz name toiletries.  Although it was nice that they provided makeup remover and a valet stand in the room.  Nicely stocked mini fridge.  Turndown service was offered a bit early for us (7:00) so we declined but still received our chocolates.
Service WAS immpecable and up to par with the Ritz name.  Lumens bar was nice for a couple of drinks before dinner.  
The bed was comfy even if the pillows were a bit flat.   My only complaint is the shower head!  If you like showering under a light rain then your in luck, just not my preference.

13/02/11 | Link | Rating: 4.0
54. Bret B.
Great service, good location, well appointed rooms, excellent restaurant, typical RItz Carlton.  I have always had a great experienceat the RC.

10/03/13 | Link | Rating: 5.0
55. Brandon A.
As a former Ritz Carlton employee, I kind of knew what to except going into this trip.
Me and my then girlfriend drove up from new Orleans to Atlanta and stayed here (with my employee discount of course!!!) for 3 nights of sheer bliss.

First the location is superb. You are right down the street from the Coca Cola museum, Braves Baseball, downtown ATL, the MARTA, and a whole host of restaurants.

But the courteousness of the staff is what impressed me the the most. Upon finding out that I was a fellow RC employee, me and my girlfriend were comped a bottle of $100 Champagne, talk about service.

06/05/11 | Link | Rating: 5.0
56. Mit P.
Walking into the Ritz Carlton Atlanta after a long journey feels like a return to civilization.  You get a warm welcome, the receptionist is attuned to your condition and either checks you in quickly, chats with you, offers you a drink, or something else depending on the cues give off when you arrive.  They really do care.  The hotel is classic Ritz Carlton - traditional - but pristine and recently renovated.  I docked one star due to weak water pressure.

Things I liked:
1) Great hospitality ranging from the bell staff, the receptionist, the concierge and the room service staff.  They really care and they will go out of their way to give you what you want.
2) Comfortable rooms.  The Ritz Carlton bed is one of the best, and in this property they are fairly new beds.  The decor is great.  The desk has convenient power outlets.  The WiFi is fast.
3) Room service is good.  Excellent food, plus off menu flexibility - they will prepare what you ask within reasonable limits.

What I didn't like:
Shower pressure.

26/05/11 | Link | Rating: 4.0
57. Kent B.
No Concierge Lounge upgrades for Marriott Rewards elite members.  Wouldn't recommend when full serve Marriott's willing to provide upgrades are right around the corner.

24/02/14 | Link | Rating: 1.0
58. Travis W.
I'm giving this a five star rating based solely on service.  I've never had such attentive service in all my lodging days ever!  My coworker and I were traveling on business.  We hadn't made transportation accommodations for our meeting the next morning @ 8:00 am plus we hadn't eaten at all and it was already1:00am!  

The front desk and bellman took care of business to say the least!  They recommended a diner right down the street within walking distance that worked out just great and took care of the transportation need to the point, I literally rolled out to the lobby the next morning and walked straight into a cab who already knew exactly where we were going!  Now that is service.

Service aside the lobby was ultra trendy with chic lighting and contemporary flair that I always prefer!  The rooms were clean and stocked fully with just about everything one could need.

Nobody takes care of you like the Ritz! I'm a huge Fan :)

08/06/11 | Link | Rating: 5.0
59. Lester S.
I like the spot. The room wasn't as big as I thought. Small minor details that needed to be worked on, but they fixed it all, right away. The champagne at check in is always a good thing ;-)
People were very helpful

29/04/13 | Link | Rating: 4.0
60. Anton E.
4.5 Star Experience!!!

I was amazed when I was able to book this room for around $160/night for a summer weekend.  With that price, I expected sub-par service and perhaps an old, ugly room.  To the contrary, I had an amazing time at this hotel.

Check-in was a breeze, and I was offered champagne too.  My room was comfortable, and the hotel interiors like the hallway and lobby were nice.  I definitely enjoyed the peach iced tea in the lobby, as well as the little candies.  

My only bad experience was the restaurant lounge.  We were served bad sushi.  We notified the waitress, who notified the sushi chef.  When the sushi chef came by, she seemed to imply that the problem was our taste buds and not her sushi.  For a place like the Ritz Carlton, I expected them to take back the dish and simply credit us for the order.  

Despite the restaurant experience, everything else went well.  The valet guys were very friendly and great, and the front desk staff was super helpful.  I checked-out easily, and all charges were correct.

Good: Service, Valet, Price

Bad: Restaurant, Bathroom is old and has no fan

19/08/12 | Link | Rating: 5.0
61. Kevin J.
I've become a fan. Ritz-Carlton hotels have always had a fantastic reputation for providing excellent customer service with a level of detail that is beyond 5-star ratings.  My experience at this specific hotel was nothing less.

I arrived earlier than my check-in time but I just needed a place to store my luggage while I headed out to the office.  The service staff was kind enough to store my bag while I worked away.  Upon arrival to my room they brought my bag up without question and the speed at which it was done was incredible.  Everyone throughout the hotel is equipped with an earpiece and make sure to keep in contact and work as a team. I was pleasantly surprised by the maid who provides an evening turn-down service to all those who are staying another night.  TV was turned on, lights dimmed and 2 chocolates were left on my bedside. One milk and the other dark.

Gotta love the Ritz.

20/07/12 | Link | Rating: 4.0
62. Chris K.
Is this the finest hotel you'll ever stay at?  No.  But it's a damn good hotel.  The staff were absolutely amazing, from the front desk to housekeeping to the valets.  The rooms were reasonable size, and were well-furnished and comfortable.  I wouldn't give the bed/mattress five stars, but it was comfortable nonetheless.  The lobby/bar were very nice, as was the fitness center (better than 98% of hotel fitness centers you'll visit).  I would definitely stay there again.

07/08/13 | Link | Rating: 4.0
63. MC H.
Stayed here during a tagalong business trip with my husband. Great location downtown within walking distance to several good restaurants. Lobby/lobby bar were really nice, service level was great, as expected at The Ritz. The fitness center was a little on the small size, but adequate with enough machines. Rooms were nice and we had a good view. I didn't dine in the hotel but we did have cocktails and the lobby bar was nice. Parking/valet was pretty efficient although getting out was kind of a nightmare due to road construction.

06/10/13 | Link | Rating: 4.0
64. Nick B.
I spend over 100 nights / year in hotels and have stayed at four other Ritz-Carlton's this year and...The Ritz-Carlton, Atlanta was solidly underwhelming.

I would compare this location to an average 4 star Marriott property, rather than a luxurious Ritz Carlton - both in its look and the staff. Aside from the aesthetics, a good luxury hotel sets itself apart from the rest based on the quality of the staff - unfortunately the staff at this location was, again, just average. Nothing offensive, but nothing that set this property apart from your average, major hotel.

If I hadn't have been here on business (i.e. if I was paying) I would have been sorely upset with my stay. This specific property does not represent the Ritz-Carlton name and, subsequently, should not command Ritz-Carlton pricing.

If you're a business traveler, this is a fine hotel with a convenient location; however, if you're in Atlanta for leisure...stay at a different hotel uptown.

12/06/13 | Link | Rating: 2.0
65. Robert T.
This is one of the best hotel bars in Atlanta.  The one that Keith Gordon will let me go back to whenever I can't decide where to go.

Free little munches, excellent service, and well crafted drinks make this a stand-out among the Atlanta Hotel Bar scene.

Excellent selections of cheeses for the cheese plate, and a simple, elegant interiors make this truly a great experience.

08/04/12 | Link | Rating: 5.0
66. Susan C.
Our favorite weekend get away. good as it gets.

03/08/14 | Link | Rating: 5.0
67. Owetta T.
I told you my hotel of choice is The Ritz. Too bad I can't give a review for the Ritz in Grand Cayman because that is the greatest hotel on Earth. Anyway, the rooms here are nice but I have seen better. The location is convenient to 2 or 3 metro stops which is great if you don't want to hail a cab from the airport. There are many places to eat in the area and touristy sites to visit. But I prefer the Buckhead location.  

Since I was here for New Years, they gave (which I'm pretty sure I paid for) party favors and a delicious oversized bar of chocolate.

30/04/13 | Link | Rating: 4.0
68. Opinionate D.
The hotel is very beautiful with marble and art throughout. Very much geared up for business meetings and events. The room was nothing spectacular but had all the basic amenities and then some.
We will stay here again and I look forward to it.

22/08/13 | Link | Rating: 4.0
69. Deborah S.
Not worth the money.  Internet is slow, there is no connectivity in the lower level ballrooms, phones are from the 1980's, food quality is great--service is sub par.  Did I mention you can't get a signal for the TV?  They comp'ed me a movie since I couldn't get a channel, but movie ends and still no TV.  Ordered a salad with shrimps, got a $32 bill for a salad with no shrimps.  Had to ask for this to be comp'ed.

06/05/14 | Link | Rating: 2.0
70. Marie P.
Stayed here for a week in early Oct. for business. It is the ugliest building on the block but the inside is beautiful. The bed was by far best hotel bed I've slept on. The staff ways extremely friendly and accommodating. Parkings awful in area so valet. The rooms aren't very well insulated you can hear people in the hallway talking. But overall great experience an would stay again.

24/10/14 | Link | Rating: 4.0
71. Paula P.
I really like this hotel very much. You cannot pass one person who works there that doesn't either say hello or give you direct eye contact to make sure there are no questions about anything. If they don't have an answer, they will find someone who does.

Rooms are clean and well-appointed. I'd stay here any time.

16/09/12 | Link | Rating: 4.0
72. Nat W.
My mom booked the club house room over labor day weekend for me, my husband, Mom and Dad.  We were so sure that the room would be gorgeous and the service would be amazing.

The front desk told us that there was no double beds room available, even though that's what we booked. She said she could bring a roller bed into the room and I was okay with it.  So we went up to the top floor only to find out that the room was so small and there was no place to put a roller bed for 2 people.

So we had to go back downstairs to the same front desk and explain the situation.  Basically there was no way that 4 adults could sleep in that room and I was not gonna have anybody sleeping on the floor, paying $1200 for 2 nights.  After 10 min conversation I had with her, magically a room with 2 beds appeared and we were able to switch.  

The new room was on the lower floor but the size was exactly the same as the top floor rooms.  So basically you are paying extra $200-250 just for the club lounge access on the 24th floor, which has Hors d'oeuvre , desserts and drinks.  You are not getting any better room space for that amount.  

The only thing I loved was the fitness room.  It was so spacious and immaculate.  It also had bathrooms with showers and sauna.  

I don't think I will ever stay at Ritz ever again after this experience.  I was expecting a lot more from this place considering the brand name and the amount of money my parents paid.  So much for the 5 star hotel experience!

05/09/12 | Link | Rating: 2.0
73. Jennifer H.
I love this place!  The staff are exceptional.  They treat you like royalty no matter who you are.  The beds are to die for - you can't feel the other person move.  The lobby has free candy, hot cider, champagne.  Free bottled water and vitamin water throughout.  The only reason I didn't give 5 stars is because the bathrooms, while nice, are tiny.  But the location is prime and I will def stay here again.

08/12/14 | Link | Rating: 4.0
74. Lawrence C.
Coming to meet some friends who were guests at the hotel, for tea/cocktails, in the mid-afternoon.

This was a most unsatisfactory experience, by all four of us.

17/02/13 | Link | Rating: 2.0
75. Tanya K.
Stayed there last week for business. To my surprise Ritz was not up to its usual standards. I had much better time in Ritz in San Juan.  Although stuff was very nice and helpful, my room was not that great. Paying $1500 for 4 nights I would expect clean pillow cases (two pillow cases had some black marks on it) and not ripped duvet cover.

The maid was very nice to me - gave me extra chocolate and water. Service is good, live music in the bar is a nice touch, but quality is not. If other hotels would not be sold out I would stay some place else.

07/07/14 | Link | Rating: 2.0
76. Kim S.
One of the best place for brunch in Atlanta. Although the price is pretty steep, I would only suggest coming here for a special occasion. When I visited Atlanta I use to love meeting my friends here for brunch. Great atmosphere to dine with family or close friends.

21/09/13 | Link | Rating: 5.0
77. Tabitha D.
Came here to celebrate our 4 year anniversary. The staff was wonderfully friendly and attentive. The strawberries and anniversary note in our room was a thoughtful touch. We were disappointed by the lack of amenities in the basic room, but a quick talk with the desk got us upgraded (with a fee). Our new room was much more to our liking, and they sent someone right up to de-feather the bed (allergies). The towels and robes were surprisely rough, but the bed linens were nice. The room was very quiet, and the club lounge went above and beyond to accommodate us. Overall, we were very satisfied, but I don't think we would have been without the upgrade.

31/07/14 | Link | Rating: 4.0
78. Rick S.
Took my family there for Christmas Day brunch.  The best brunch I've found in atlanta.   The service was excellent and the food was very good.  I highly recommend it.

28/12/14 | Link | Rating: 5.0
79. Art W.
The staff is crazy helpful, and everything about this place is quality. I've already to book these hotels when I get booked for shows and when they are available.

17/08/14 | Link | Rating: 5.0
80. Mike M.
There is a reason why the customer service at Ritz Carlton is legendary and you will notice it from you pull up to park and checkin. Been a long trip in? Enjoy a glass of complimentary bubbly. The staff is accommodating and the rooms are comfy. Breakfast at the restaurant is amazing. Treat yourself and stay here while in midtown.

13/01/14 | Link | Rating: 5.0
81. Michael W.
Impeccable service - as one would expect from a Ritz Carlton.  I expected the facilities to be a bit more modern than they were - and that I have experienced at other Ritz Carltons.  That being said, this hotel is still most likely one of the best in Atlanta.

08/08/14 | Link | Rating: 4.0
82. Eulanda S.
I decided to visit the Ritz Carlton in  Atlanta, Georgia (Peachtree)  on Saturday, 17 January 2015 along with two of my children.  When I checked out early Sunday morning, I turned in my keys and owed nothing. I noticed around 30 minutes  later there were several charges pending on my account.  I immediately called the hotel and explained my concerns. I was given the runaround. The next business day which was Tuesday, 20 January, I called the hotel and spoke with the general manager . I explained my dilemma and told him about the pending charges and he basically  blew me off and didn't take my concern  seriously.  As a customer,  I was not treated with respect (by the general manager) and I will not visit this location again.

11/02/15 | Link | Rating: 2.0
83. Sally M.
4 stars for service
2 stars for food
1 star for bed (the most important!)

Bed Review:
- sunken mattress resulting in back pain, since I slept unsupported & misaligned
- too thin of down pillows (even stacking them)
- no mattress cover, only a down sheet over a down pillow top add-on, atop the mattress (??? what about bed bugs? sanitation? hygiene? i was concerned.)
- down mattress cover add-on didn't even fit the queen sized mattress, so I slept with my feet slightly hanging off, uneven from the rest of my body, and with a strange / uncomfortable feeling of "falling off" which did not facilitate sleep

Bathroom: nice - pleasant toiletries, modern sink, nice towels + a spa white robe.

Definitely dated, tired, & in much need of a long overdue renovation.
(I stayed here because the Westin was sold out.)

* I typically travel 100+ nights per year on business.

18/07/13 | Link | Rating: 2.0
84. Michael R.
From the moment I stepped in to the day I checked out, The Ritz treated me like a customer they cared about.  Maybe that's why I saw Morgan Freeman and the rest of the Jacksonville Jaguars choose the Ritz as well.  

Either way, the beds were comfy, free bottled and vitamin water, complimentary jelly beans and wine in the reception area.  Definitely will be back when I come to Hotlanta again.

01/09/13 | Link | Rating: 5.0
85. Alexis L.
We were here for a business meeting. The meeting rooms were well set up, the food for the breakfasts, lunches and dinners were very good when compared to other "meeting" type foods.  The grits and short-ribs were amazing!

The staff was very pleasant, from the front desk, to housekeeping. The room was nice but certainly does not have the same luxurious feel like the St. Regis or Luxury Collection Hotels.

One thing to note, I did love that they provided a shoe polisher with clear polish in the sponge in addition to the shoe mitt but, the housekeeper took it the next morning and didn't replace it. I like to take those home with me for quick touch ups between full clean and polishes on my everyday pumps.  I also love that the shower cap had a pony tail holder included but again, it was taken after the first day and not replaced. She left extra soap, shampoo and other stuff, but not the amenities I used.  To me, it's the details like this that are the difference between a 4 star and 5 star hotel and review.

We were here 4 nights and they missed turndown service one night. This is not a major thing but if you do it, it is noticeable if you skip a night.

The bed was comfy, the sheets were a high thread count, pillows and duvet were down, and the room was clean, all as expected. I am always thankful for complimentary bottled water and a mini-fridge that I can put a coke into w/o those horrid sensors.  The peach and vanilla jelly belly jellybeans and hot cider were also a nice touch.  

All in all, we would stay here again.

16/03/14 | Link | Rating: 4.0
86. Don B.
If you need to be downtown, this is one of the best locations.  But downtown is pretty slow.  Metro is right next to it. Rooms are on the small size. Check in was friendly and quick.  Rooms were very clean.

29/11/14 | Link | Rating: 4.0
87. Ginger J.
We thought the service was excellent.  The service was too!  We loved the extra touch of serving peach and vanilla Jelly Belly's and warm cider in the lobby.  It's beautiful and worth paying a little extra money!

24/11/14 | Link | Rating: 5.0
88. Jennifer K.
Old location- buckhead much better location.  Fell in love with the club attendant- forgot her name as my stay was end of last year.   WIll not come back to this location again.  Rooms are not updated.

14/05/14 | Link | Rating: 2.0
89. Tom E.
The holidays... The busiest time of the year for me.  Usually the entire month of December (and parts of Jan), my body (and the bodies of my bosses, colleagues, and employees) is usually beaten to a pulp.  When Christmas hits, I usually don't even want to celebrate it.  Add the fact that when family comes in (meaning more kids, more dogs)- I can usually piss away the fact I will get ANY sleep.

To make a long story short, I think I spent  every weekend in December in a different hotel- so I can JUST attempt at relaxation/catching up on sleep.  After thorough searching, I was able to get the best deal at the Ritz, Downtown.  I had stayed here a loooong time ago with one of my exes (it was part of her Christmas present from me)- so I thought it would be a perfect opp to re-check the place out, and hopefully give it a solid review.  I also was hosting a UYE that Friday night, and decided that would be a good location to set up shop for the weekend (as the place was only a few blocks away).

I packed a bag the night before and brought it to work with me.  The beating I took that Friday before Christmas made the hotel stay that much more anticipated.  So after being in my work clothes for 16 hours, I rolled up in the Ritz, with camo, sweat, blood, and all.  They welcomed me with open arms.  Valet was a breeze then.  

As I walked in, there was a gentleman who I shit you not (no idea how) asked me, "Mr Eiden, welcome to the Ritz!  Would you like to have any of our warm apple cider?"  "Hell yea I would!".  So I finally got to taste "breakfast" around 4:30PM that day.  The lady who checked me in was nice and realized I was a Marriott Silver member, so she hooked it up with a fat corner room on the 15th floor (this place has 20something floors and 440 rooms).  When I entered, I was finally ready to relax.  So I ordered food, and took a shower.  My dirty work clothes, I sent to get laundered.  

As I got home later that night, it was nice to see the turndown service, and my clothes laundered.  That was the nicest laundry job I have ever seen (I need to hire one of them FT!!).  It cost like $25 for 7 articles.. not bad for a hotel IMO.

The room reminded me the same as it did years ago, but it was clean- I didn't see too many signs of aging (unless you REALLY wanna nitpick)- that's all that mattered to me.  I just wanted to relax and escape before the madness of Christmas.  

On the Saturday night however, I was a bit more disappointed.  I never received my turndown service!  Call me spoiled or whatnot, but its part of the services you receive when staying in the hotel!   I was too whatever to make a fuss at the time, but it was a downer- I wanted my chocolates and my water!  Maybe she just ignored me because my room was in the dark corner.  Oh well.

Everything about the visit was perfect, except that Saturday night no-turndown- enough for me to knock it down a star!  Now, please note all I had to do was call and they would have rectified it immediately, but I chose not to.  

I like this hotel because of its downtown location, and its great prices if you look right.  I have seen the Presidential Suite here (usually $1700 a night) go for as low as $600 a night!  I might actually have to whip up the greenbacks to check that out- I mean that is too good to be true!!!

Will I come back here?  Of course I will.  It is one of my favorites in the city, even for its age!

05/01/13 | Link | Rating: 4.0
90. Stephen c.
This place is pure quality. And I don't give out five stars easily.

We were offered champagne upon check-in and every other service imaginable. So you pay a little more...but you get a whole lot more! After searching hotels in the area, it was only $50 more than the other large hotel just a block away, also centrally located, so we went for it and were incredibly and pleasantly surprised!

The room was ultra-comfortable and the view was great. The staff was super-polite (understatement) and totally attentive and considerate. Huge Thank You to Kelsey [sp?] at the front desk. She was amazingly sweet and good-natured and went above and beyond to ensure that our stay went well.

Based on this, my first Ritz-Carlton experience, I would try out a Ritz-Carlton in any city with the very hopeful expectation that it would have this level of quality (or anywhere near it!).

29/07/14 | Link | Rating: 5.0
91. Lizanne R.
The service at this hotel is top-notch! Everyone is super friendly, attentive, and willing to help. They had  complimentary events in the lobby every night- samples of southern fried chicken sandwiches, a wine tasting, and hot apple cider to name a few. I wanted to get a manicure while I was there so I called concierge and they were nice enough to recommend a place within walking distance (because it was freezing) and they took the liberty of making me an appointment too. LOVE this hotel and will stay here again any time I'm in Atlanta!

11/01/15 | Link | Rating: 5.0
92. Gavvin S.
When I stayed  here,I thought I was royalty for the entire stay. Bed is softer then a babies butt. Front desk staff,went above and beyond.

When I came in after clubbing they looked and called other strip clubs to see if they were open.

Just a over all great spot. A little bit pricey but you always pay for quality.

27/07/14 | Link | Rating: 5.0
93. Angie Z.
I hope the director of housekeeping is reading this. I stayed one night at this Ritz Carlton hotel while on a business trip and the next day I saw a near $500 charge on my standard business room. I called and found out that I got charged with smoking in a non-smoking room and I don't smoke. Such a huge disappointment... I thought Ritz Carlton was known for its service and would have at least notified me of the charge.

Update: they eventually refunded me after I called corporate...the process took a week...lots of calling and emailing time.

25/09/14 | Link | Rating: 1.0
94. Mike S.
You gotta love the Ritz. You know you hit the sweetspot when you are greeted by 5 people before you even get to the front desk. The location is PRIME for Atlanta downtown. The in-room service burger was meh, so I kind of avoided the in-room after that mediocrity. And there are so many tasty places near by. I don't really understand what turn-down service is other than it is the point when maidservice will knock and then open up my room when I am either sprawled in boxers or taking a crap. Timing is impeccable. The chocolate on the pillow is as well.

07/10/14 | Link | Rating: 4.0
95. Kelly U.
Great hotel in a convenient location. I had club room access and I must say it was superb. The service was top notch. They have an omelette chef on the weekends and a large variety of foods to choose from throughout the day. If you are going to AmericasMart this is the best, closest place to stay.

14/01/15 | Link | Rating: 5.0
96. Enrico C.
James massey here...

Micah in the club lounge is amazing. Every time I go I feel like I am meeting a family friend. The atmosphere here is more relaxing and homey than the Buckhead location. Everyone is great. Jeremiah at valet. Toni, velichka, and Renee in the club.

The hotel manager Bayan does a fantastic job of rewarding loyalty, far above and beyond the benefits of being a platinum member. Being a loyal guest here is a pleasure.

Book as far out as possible to get the lowest rate. Club lounge is worth the upgrade cost, especially if you are 2 adults who enjoy a nice beverage after dinner.

Live jazz at the Atlanta grill is a must see also.

I have never a bad experience and stayed at this hotel about 30 nights a year for the last 3 years.

I ask everyone to treat the employees the way you want to be treated. You expect to be treated like a king, then do that for them. You will find this mutual respect pays dividends. We are all human, don't make yourself out to be better than the valet guys. So, it appears my only complaint is a few snotty guest!!

Keep it up downtown Ritz!

29/01/15 | Link | Rating: 5.0
97. diana t.
My experience here was nothing but disappointing.

I expected Ritz Carlton to be world class in terms of service and in terms of amenities. This hotel has neither. Room was dated and small and definitely below the standards of the Intercontinental or the Westin.

I ordered breakfast one morning, waited a good 45 minutes for my food (as per their quote) and it did not show up so I was forced to cancel and go hungry for the rest of the morning. While they sent me a lovely apology note with a free breakfast buffet and some snacks later on, I felt that it didn't quite make up for poor service (also, on business travel, I would expense my meals anyways).

When I left, I noticed there was an excess charge on my room for a Stella Artois, at a time where I wasn't even at the hotel. I'm not sure how it got there but I called and was put on hold for a good 10 minutes before I gave up on challenging this. Its a little disappointing to have the hotel put a charge on your room that you didn't make and then be unavailable when you call to talk about it.

All in all, wasn't my favorite place to stay.

23/09/14 | Link | Rating: 2.0
98. Melissa C.
I always like to stay at this property.  Whenever I come to Atlanta whether for business or with family this is a great place to stay.  Ever since i came here with my daughters they remember Adel Drief.  He has always gone out of his way to make their stay special .  The property overall is very accommodating.

15/04/15 | Link | Rating: 5.0
99. J. Christopher E.
A good place if you are in the downtown area for a conference but don't want to stay at the conference hotel (e.g., prefer a small more low-key place than the super big downtown Marriott). Nice and comfortable rooms and bed. Staff is nice. A good place to stay.

The only problem with the hotel is the problem with Atlanta - it's a big city with very poor mass transit. If you plan on heading out and looking around Atlanta the only real way is to rent a car or take a taxi. Seemed like a hassle to rent a car so I took a taxi the nights I headed out in the evenings to check out restaurants in different areas.

Tip:  There is a great breakfast buffet on the first floor. There is an outside deck that looks over the street (nice place to sit if the weather is nice) and inside there is a single small 'private' room that is pretty fun if available (you can close off with a curtain).

10/07/14 | Link | Rating: 4.0
100. Richard T.
Ahh, the Atlanta Ritz Carlton. It's Chic, Private, and Cozy!

I stayed here last month on business and it was definitely on par with ALL of the other Ritz Carlton's promise of quality and service. As far as size, yes, this location is smaller but you ARE in the heart of busy downtown Atlanta for goodness sake!

Stepped out of my towncar to a super friendly and efficient staff of valets who greeted me warmly. They also gave me terrific advice on where to eat, what to visit, and what to see while in town! Walked into the lobby which is comprised of dark wood and feelings of old elegance. Since it was 1 pm and I just got off a 10 hour "red eye" flight, my ass was hella tired. The reception representative was super professional, understanding, and, since I'm Marriott Gold status, kindly upgraded me to a top floor, QUIET deluxe room in the back of the hotel because baby needed to sleep.

When I say Private, I mean PRIVATE. Don't be fooled...There's Hotel Security everywhere, which I LOVE since it  reassures your safety.  

So I was sh*t tired after flying overnight from SF to a 7 am meeting in NY, and then on to Atlanta. That is, until I picked up the Ritz Carlton Atlanta's room service menu...HOLLA!!!

Ordered the Gumbo, which is one of the BEST I've ever tasted. Soooo damn tasty! Even the biscuits are divine (and hopefully low calorie since I ate the whole basket). The Chef's Salad was totally awesome and the mini Crab Cakes were made from ALL crabmeat and were totally OFF THE HOOK!

As for my room, well, yeah, as far as "Deluxe" rooms go, it was kinda small, but the amenities more than made up for it! Brilliantly firm bed, lots of pillows, super nice wardrobe and work station, and a spotless bathroom speak a true 5 stars!

The next night my associates and I dined at the Atlanta Grill. The service was spot ON but not intrusive and allowed us to "talk shop". The Crab Soup was YUMMY, as were the scallops.

So I gotta get me my workouts in when I travel. It seriously is the best way to offset jet lag. The gym at the hotel is one of the finest I've worked out in, and I travel & workout A LOT. Every piece of equipment is flawlessly maintained and they have the prefect weights, cardio machine, and strength machine ratio.

My final night I ordered room service, again. What can I say? It's my middle name! On both occasions the servers were outstanding! The Build Your Own Burger is deadly.
I had mines with Fried Green Tomatoes and, umm, Pork Belly. DELISH! The Bread Pudding was just wonderful. The only Room Service dish that was a disappointment was the Lemon Pepper Chicken Wings, which was WAY too heavy on the salt, so much so that I ended up flaking off almost a teaspoon full before abandoning it.
I mean, I was in the South to try me some good fried chicken, not fried sodium,  
y i c k!!!

​The next day I had the morning free and the fantastic hotel concierges arranged Georgia Aquarium tickets for me and an awesome driver named "Wallace" to take me there. Seriously, when it comes to any Ritz Carlton, ​ they truly hire the FINEST staff.

So, yeah, I'd definitely stay here again, beyond a doubt, but I probably wouldn't order the room service chicken wings again. That said,  YAY!

08/05/14 | Link | Rating: 5.0
101. Brian H.
Having been to other Ritzs', this one is par for the course. The service is phenomenal
Overall the rooms are adequate, but there is very little to separate it from a Hilton or a Westin. Additionally, I put my shoes out for a complimentary shine and they were not picked up. There were extensive apologies, but I still went to the meeting with scuffed up shoes. That being said, the shoeshine administered the fact was boss.

06/04/15 | Link | Rating: 3.0
102. Pamela J.
Four stars only because of the extra staff around.  Had they not been there, you could not tell you were in a Ritz Carlton but rather in any old hotel in any old city.  

The only other minor things that made you feel as if you were in a Ritz were the gym, which had nice equipment, and the vegan / vegetarian room service menu.  Also inside the gym, the bathrooms were like mini spa area, with nice showering facilities, amenities and both a steam room and a sauna.  The extensive vegan room service menu was much appreciated.

The room itself was totally blah despite supposedly getting an upgrade.  The robe sash from the previous guest was still hanging on the bathroom door at arrival.  How did cleaning not catch that one?  The room itself had several noticeable dings and dents around it.

I was also prepared to purchase a Ritz mattress but it wasn't really a standout for me.  That had nothing to do with the stay at the Atlanta hotel though.

Great location when you need to be right downtown.  And, loved the fact you could walk to the wonderful Mexican restaurant Alma next door without having to go outside.

23/01/15 | Link | Rating: 4.0