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The Ritz-Carlton, Buckhead in Atlanta, GA

The Ritz-Carlton, Buckhead in Atlanta, GA

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Company Info:

Rating: 4.00

Address: 3434 Peachtree Road, N.E., Atlanta, GA, 30326
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
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  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (128):

1. Michael K.
I can tell you that I didn't mind staying here with my family while they were in atlanta for the weekend.  This was really good--very comfortable rooms with plenty of cool choices of movies and the chocolate and cookies that they left in the room were chamazing.  I ate a few too many cookies and had a stomachache, so just share them.  The beds are really comfortable while the inside is really nice.  The shower is really roomy and has good pressure while the gym and pool areas are very extensive and have everything that those who like to run, swim and workout.  The hot tub is also very nice while the pool is a bit cold, but that just happened to be in that case Im sure.  The sunday brunch I didn't have but my family did and they said it was good but not great.  The only shortcoming was the wait for our car as it always took ten minutes and the outside was always so busy.  Otherwise a great hotel that had everything one would want and it is really close to a lot of good restaurants as well as that huge mall across the street.

25/10/07 | Link | Rating: 5.0
2. Teri B.
never mind the Sunday brunch...this is a GLORIOUS hotel...I could have stayed forever...even the gym was fabulous...and an upscale shopping center right across the street!  what more do you need, really?

27/03/07 | Link | Rating: 5.0
3. Young P.
Staff was courteous and professional.  The RItz was formerly a Holiday Inn, explaining why it doesn't look as nice as other Ritz Carltons.  Espresso's is overpriced for subpar quality food.

23/11/07 | Link | Rating: 4.0
4. Jon C.
Its the Rtiz! Impeccable everything. The only thing stopping me from giving this location 5 stars is Buckhead is much nicer.

19/09/07 | Link | Rating: 4.0
5. Tanya J.
The ambiance is, to stay the least, grand. And the staff was exemplary. Everyone was courteous, and well informed. You could not walk past someone with out a "Good evening ma'am.", "Where are you traveling from?", or "What brings you to Atlanta?".
The room service was courteous, but the food, less than amazing. We ordered the burger, something appealing when your really hungry, have been traveling all day, and want something familiar. When we got it, it was cold, you could tell as the cheese was already hardening and shiny. The set up was nice, but the food, just "eh". For $16 a burger, I was expecting just a little panache.
The bathrooms are a little small, but the shower fits two well. There was a shower facet missing from around the piping. They had one of those glorious 7 inch shower heads, but the over all water pressure or the water pressure fixture only allowed for water coming out of the center 3 inches. Kind of depressing when you are looking for the big "natural rain" feeling.

16/08/09 | Link | Rating: 4.0
6. Renee G.
It's the Ritz-Carlton - there is no sense in even reviewing ... its consistently awesome.  Don't let the prices scare you off, sooooo worth it.  Just worked with them on an event. In true Ritz fashion, they dotted every " I " and crossed every " t ".  So easy to wok with and, of course, acoomdating.  And the brunch is absolutely to DIE FOR.  Anything and everything you could imagine - sushi, eggs benedict, raw oysters, ... caviar!   It is absolutely the most amazing , impressive spread of food I have EVER seen.  Just SPLURGE!

25/09/08 | Link | Rating: 5.0
7. Regina H.
This is a great place to be pampered. We have become locals there the staff is excellent especially on club level  they greet you by name. The food there is OK.We love to go there because of the great shopping the lenox mall has all of your high end stores one of my faves.... Louie Vuiton, Carter, Neman Marcus ( great Chanel selection!) My husband like for me to stay clear of that department but a girl has to do what a girl has to do .If you know what i mean. Anyway back to the Ritz worth the splurge so when in Hotlanta check out the Ritz in Buckhead

26/09/08 | Link | Rating: 5.0
8. Angelina P.
Stayed at the Ritz under not so great circumstances (house flooded and water was cut off).  Having such a stressful day, it was great to just sit back and have everything brought to us. We literally got straight into bed and called to have everything we needed brought to our room. The only down side was that the room service food was not as good as we expected. The fish was a little over cooked but still good.  We had a standard room and I have to say the bed was not as comfortable as other Ritz locations I've stayed in. It felt like an older mattress disguised with a feather-bed. Overall though, if you are looking for service, this is the place to go.

20/09/10 | Link | Rating: 4.0
9. Alissa M.
I've been to three different Ritz Carlton's.  They were all great.  This might be my least favorite because of the location (on a kind of dirty highway across the road from a mall) but like the other RC's this one just gives you the feeling of being in another world.  Like you are Shirley Temple in the movie The Little Princess.  You wake up and everything is exactly as you'd dreamt it should be.  Except for the bar at this location.  Like the other negative aspect, this one is not something they could really fix.  I expect the people that come to the Ritz to be well, um....  more awesome than me?  Not less.  The people who come to that Ritz bar are people I'd expect to go to a place I wouldn't go to.  To sum up what I expected I'll quote a conversation I overheard at a different Ritz Bar,  "Port is Absooolute Heaven!".   Text does not do that sentence justice, she was horribly amazing but she definitely  didn't look like she belonged in a shady after hours club either....

12/09/11 | Link | Rating: 5.0
10. Vy A.
I love Ritz-Carlton, but I was a bit disappointed in the Buckhead location.  The staff is great and service is, for the most part, as a Ritz-Carlton should be.  I wasn't very impressed with the hotel rooms.  Their a bit dated and they aren't that special, aside from having a decent ipod system.  In Atlanta, I much prefer Four Seasons to this.  

The lobby is nice, but it is overcrowded.  It doesn't not have a relaxing feel of other Ritz Carlton hotels that I have been to.  This is partially due to its location which is accessible to those shopping across the street, as it is cornered by two of Atlanta's most popular malls, Lenox and Phipps.  I did appreciate that the hotel floors are only accessible if you have a hotel card key.

I've had breakfast here a couple times and it is pretty good and has a wide selection.  The lobby certainly outshines the rest of the hotel.  It gives almost a false illusion.  

The Dining Room, one of Atlanta's finest, was surprisingly good.  I had heard mixed reviews and was extremely skeptical, but the food was great and some of the best I've had in Atlanta, although I'll write something separate on that.

12/06/08 | Link | Rating: 3.0
11. K R.
Overnight stay with meetings and lunch was flawless
Pros - beautiful hotel in the middle of Buckhead, good set up for meetings on the Plaza level, we had breakfast and lunch which were great, an impressive level of service was consistent throughout
Cons - the driveway is kind of hard to get in...but I'm reaching - perhaps price, but they earn it

13/04/11 | Link | Rating: 4.0
12. Linda l.
Good service, comfortable bed, the celebs of ATL seem to stay here, located in walking distance to two malls, and Tavern. Great service, cars is always ready & waiting and very friendly people. The older gentleman was my driver, he was very nice.

02/10/11 | Link | Rating: 4.0
13. Christopher R.
Very hospitable staff and prompt room service. Everything to be expected of a Ritz. Environment is very tidy and well kept. Food is delicious and comes very hot and fresh. The room accommodations and bed are very comfortable. Thank you for making a business trip much more enjoyable!

11/04/11 | Link | Rating: 5.0
14. Lori F.
Oh my god in heaven...

Ignore the dull exterior and chintz and lace all over the dang stuffy lobby and head straight to their Sunday Champagne Brunch.

I've never seen so much glorious food in my life.  Meat carving station, grilled vegetables, cracked stone crab claws and oysters on the half shell on ice, sushi station, and more... seriously divine.  There's an entire tower devoted to desserts and a fountain of chocolate with perfect fruits and cakes to complement it.

Mimosas and champagne flow freely throughout the dining room wielded by the best servers on the planet.  For $50 a person, INDULGE yourself.  You'll never forget it.

18/04/06 | Link | Rating: 5.0
15. Joseph L C.
Simply, the best. Had a hurry-up, last minute, presentation thrown at me within moments of checking in. A million things all had to be perfectly completed and done so immediately. The folks from the business center rolled up their sleeves and the job got done. They made me the hero of the day. Sure, the R-C is expensive, but it's worth every cent.

09/04/11 | Link | Rating: 5.0
16. Ted G.
Its the Ritz-Carlton with all of the things you'd normally expect, so I'll skip those.  Let me tell you about the awesome customer service I received this past weekend.  I flew into Atlanta for a wedding and through some jacked up travel plans ended up arriving at the Ritz at 6 a.m.  I was dreading the possibility that I wouldn't be allowed to check in until much later, but there was absolutely no problem.

The clerk was gracious and professional and in no way made me feel like he was doing me a favor - even though he was.  With service like that, everything else was icing.

07/05/08 | Link | Rating: 5.0
17. Chad R.
Nice hotel but needs to be updated.

18/05/11 | Link | Rating: 3.0
18. Brian G.
Came to this Ritz Carlton for a company-sponsored conference, so it was all gratis! That is pretty hard to beat.

This was the first time I'd stayed at a Ritz Carlton, and I have to admit I was a bit let down. I definitely had higher expectations.

Regardless, I was impressed overall with this hotel, giving it the 4-star salute.

The best part? The service. The attention to the customer is mind-bogglingly pleasant. I must have been greeted several hundred times by the service staff throughout the hotel in the three days i was a guest. As our company's conference progressed, I was more and more aware of the strict adherence to their service standards. Dependability on OUTSTANDING guest service makes the high room prices bearable.

So why only 4-stars? Well, as I mentioned earlier, the high expectations sort of brought things down. The service was stellar, but the rooms themselves were just nice. Not eye-popping, velvet smooth NICE -- just nice. A standard room with a few upgrades, but nothing that really jumped out to make it 5 stars.

Tough customer, huh?

The atmosphere throughout the hotel was great. Pleasant smells wafted through the lobby and hallways - fresh flowers or citrus, with constantly changing bouqets. They really put alot into the ambience of the hotel.

The food was good and bad. The cafe had some great sandwiches. The buffet food for the conference was standard breakfasts, regular lunches. Nothing too spectacular.

The banquet services are all outstanding. Again, all about guest service, and they take it to a completely different level. Highly recommended for any event, if you've the budget.

Overall, a good hotel with GREAT service.

24/03/09 | Link | Rating: 4.0
19. Tracy W.
Brunch! Brunch! Brunch!

Amazing Sunday Brunch...The food was off the hook! Fresh to order omelets, fresh squeezed OJ, fresh fruit, wattles, pancakes, the list goes on!

Eat, eat, and more eats...

Check out Sunday Brunch!

18/08/08 | Link | Rating: 4.0
20. St E.
Not what I expected from a Ritz Carlton Hotel.  Very old property with tiny rooms.
Not a good value for over $300 a night.  
Service was great as always and the food was good.

22/12/11 | Link | Rating: 3.0
21. E B.
This is a review of the lobby bar ................... Christmas has always been a great time to grab some friends and head out to the bar a the Ritz For some holiday cheer. What has been a long tradition in my family ended  last night.  What used to be a tasteful classic hotel lounge  has managed to turn into a tacky  generic setting of bad leather chairs , ugly small sofas and tic tack lamps and decorations. While the huge antique French secretary still stands in the corner, it has been juxtaposed with a sushi bar on the weekends .  The place has all the class of a 1970 s Holiday Inn. This is not a good retro feel, just sad ......... Service was very nice but the Valet service was so unorganized it was pathetic, They looked at my ticket  five times and took forever. unlike the grand old days, it was not busy, so really no excuse..................Goodbye old tradition.

10/12/11 | Link | Rating: 2.0
22. Helena D.
This is one of the nicest and charming hotels in Atlanta.  After a flight, a day long packed with meetings, and sweltering high heat and humidity, there's nothing quite like heading 'home' to a deliciously air-condtioned room with a super soft pillowtop mattress, oodles of pillows, and a glorious view of the city skyline.  Walking in through the lobby is business royalty as the doormen, spiffily uniformed, greet you with a pleasant and warm smile.  Check in is personable and a breeze & the lobby features beautiful walnut paneled walls, chandeliers, marble floors, and rich oil paintings.  

Top that off - I love their hotel food.  I normally don't, but this one is great and they're fast.  The test I normally apply is the hamburger + soup combination.  This Ritz Carlton delivers a mean burger grilled to perfection with fresh (non-wilted) green lettuce, red ripe tomatoes, seasoned fries, plus a side of thousand island dressing (witout having to ask) in case you want your burger to be like Burger King's.   Top that off, their selection of daily soup is fresh and superbly filling (I had clam chowder last time, I think).  

Linens are clean - I do not fear of bed bugs staying here and the shower features a rainforest-like shower head and is ultra soothing to unwind for the day.  If you get a chance, do stop on by the cocktail lounge for a night-cap - they mix a mad martini and it's a great place to catch up with local colleagues and friends.

29/04/10 | Link | Rating: 5.0
23. Mary L.
The Sunday brunch at the Ritz-Carlton, Buckhead is by far the best brunch I have ever been to. So many delicious foods you can't taste them all in one visit. The unlimited Mimosa bar is the icing on the cake. Service is outstanding, David Denis was knowledgable and introduced us to several excellent wines. Oh, how I wish I lived in Atlanta to visit the Ritz more often!

09/04/13 | Link | Rating: 5.0
24. PaulSEGAL ..
Better than life on earth.

Killer Burgers in the BAR? Sounds crazy no?  try it you'll love it RARE!

YES I SAID    R A  R E  !!!!     OMG!!!
Gotta get get

22/10/10 | Link | Rating: 5.0
25. Heather R.
Loved our stay here! We got a great deal and even got a complimentary upgrade to an executive suite! Totally worth every penny we spent. It was nice having 2 full bathrooms in our room! One of the nicest hotels I've stayed at! It was pristine inside and loved when I walked in the lobby I smelled flowers! The staff was very helpful and nice! Can't wait to come back!

27/02/12 | Link | Rating: 5.0
26. Michelle I.
Fancy Schmancy...

I had the pleasure of staying at this Ritz-Carlton on a business trip.  The hotel was also the host to our work meetings.  The meeting rooms were your basic meeting rooms, cream carpets and beige walls...nothing exciting to stare at during those dull moments.  The food provided by the hotel for the meetings was fantastic.  My company made sure that the hotel catering stuffed us to the gills; with some Southern favorites and new American choices.

The rooms...aaaa-mazing beds.  These are the type of beds you just sink into and cover yourself with cloud like comforters.  Otherwise, my room was a basic room, had a basic bathroom...nothing too exciting.  

Service, as expected, was superb.  Any issue?  Call the guest relations number, someone will be right up to accommodate your concern, and then they will call back to make sure you are satisfied with the outcome.  That's cool, especially since you are paying them enough for them to care.  

Big annoyance?  Paying out the nose for wifi.  I don't remember how much it actually is but its a lot more than other nicer-end hotels.  Luckily, like with the rest of my trip, work paid for this pleasure...Thanks, work!

20/10/10 | Link | Rating: 4.0
27. Ruksana H.
I visited their Buckhead location with a group of friends for afternoon tea. This is one of very few places that serves afternoon tea and they do a darn good job of it! We were a party of ten and this outing took us about 2.5 hours in total. They have valet parking though if you hit peak traffic then it is a little difficult to get to the hotel itself. The serving staff were real nice and took care to explain things to us and even helped take some pictures of our group later. We could try 3 types of tea, served in little porcelain tea pots with intricate patterns on them...so English!! Our snacks at tea included a three tiered serving tray flowing with tea sandwiches, sweet and savory pastries, fruit pies and desserts, and chocolate too. It was simply worth every penny we paid for and really we did not pay much! We were even allowed to box the remainder of our snacks so a few mommies got to take home goodies for their babies as well. They do have a higher priced tea option where you can have strawberries and champagne as part of your evening but we decided to stick with the first as this was our first time doing tea. I have to say that the amount of tea and snacks served were more than filling. Service was great. We had an enjoyable time, and since its tea it is typically a relaxed affair without too much noise and chaos as you would find at maybe lunch or dinner. I recommend this for a lazy afternoon out!

22/01/12 | Link | Rating: 5.0
28. Tim E.
Looks and feels like a marriott. Not that their is anything wrong with that but I expect more from the ritz.

16/06/12 | Link | Rating: 3.0
29. Brittiany M.
The Ritz Carlton does an amazing job and keeps their standards above and beyond what is required! Please ask for Jenna as your server in the restaurant and Sheri Lou for your lobby lounge. These two employees have extensive knowledge of food and beverage and make Ritz Carlton dining and wining even more of a pleasant experience

13/11/10 | Link | Rating: 4.0
30. ChannelSeventyProductions I.
It's almost like coming home. I'm greeted by name, I get the room I want and occasionally a terrific upgrade. My car being at the door is only a phone call away. Location, peace, quiet, efficiency - all trademarks of this fine hotel. Everyone at Channel 70 Productions always look forward to projects anywhere near Buckhead, because the reward is staying at the RC.

08/05/12 | Link | Rating: 5.0
31. Falicia G.
This was an unexpected surprise. I came to the bar at the Ritz after dinner with friends. My companion said that they have good live Jazz and I was interested in checking it out. Turns out he was right.

Although the crowd is older, they were having more fun than most. The dance floor was never empty and little silver heads were bouncing up and down. It was too cute.

We joined them for a song or two and returned to our seats near the fire place. It was very cozy and inviting: like being in a rich friend's living room. I loved it. I was in the mood to relax and unwind and the Ritz did the job.

They loose one star because the drink I ordered, a pomegranate martini, was $15. That's way to much, if you ask me.

25/01/10 | Link | Rating: 4.0
32. Teresa L.
For the price, I have to give this hotel 3 stars.  The bathrooms and the rooms are small.  The rooms are clean they have a 70's mystery book tacky vibe.  The lobby and restaurant are really nice.  The hotel staff is unbelievably accommodating.  The rooms really should be in the $120 - $150 range.

24/12/10 | Link | Rating: 3.0
33. Apple F.
Stayed there for the 3rd time attending the Masters from April 9-12, 2007.

Beautiful Hotel. Lobby is gorgeous, oil paintings, beautiful wood, orchids in vases. Fabulous hotel staff (doorman, etc.)  The public rest  room is just amazing, tile, etc.

Lobby Lounge is a great place for a drink (although pricey as you would expect.) Gorgeous setting. If you want a snack, try the clam chowder. My colleagues found it addictive. People watching is intriguing. Lots of beautiful people/women on Masters week, but I suspect many of them are "professional" if you catch my drift.

Room was very well appointed. Shared the room with a colleague.  Choice of bay window view of either wooded neighborhoods or the Buckhead area. Choice of one king, or two double beds. Comfortable beds. Nice linens. Bathroom immaculate, great towels, upscale shampoo, mouthwash, soap, lotions, provided as well.

I've had the breakfast buffet ($28?) in the past which was pricey but quite good.

I was impressed on Sunday. The ATM room has a computer dedicated to letting your print your airline boarding passes! Very thoughtful.

My only complaint is that they charge you $12.95 for internet service in your room (annoying given the room price.) Also, the staff is super courteous, but I always feel that they have their hand in your pocket (e.g. I don't need anyone to carry my golf clubs to my room when I return from golfing.)

15/04/08 | Link | Rating: 4.0
34. Brian R.
Very nice.

Classic 'Old Boys Club.' Dark woods and southern accents make this venue rich and warm. The lounge [where I ate while I was there] provided a beautiful blend of southern charm, in my people watching, and delicious mouth watering delights [Scotchy Scotchy, Yum Yum].

The staff was friendly and courteous - maintaining the southern reputation.

The accommodations were comfortable and quiet.

23/09/10 | Link | Rating: 4.0
35. Alayne H.
I met a friend in the lounge for drinks.  We ordered a bottle of wine and sat on the sofa in front of the fireplace.  This was the perfect atmosphere to relax and catch up since my friend was staying here and it was cold and rainy outside.  The atmosphere is cozy, comfortable and elegant.  Service was good.  Totally enjoyed it!  We had dinner in the restaurant and then came back into the lobby lounge for a nightcap.  However, even though the atmosphere is great, I don't see my wallet supporting stopping in here for cocktails without a special reason.  But if your wallet does, I highly recommend it.

26/06/10 | Link | Rating: 4.0
36. Natalie E.
I absolutely love the RITZ! I was excited to see it was going to open in LA and anticipated its arrival for SEVERAL months! From the gorgeous rooms, trendy lounge, great restaurant with amazing views (WP24) to their SPA!! I have been to MANY spas ranging from UPSCALE to the lower end $20/hour massages, and i have to say the Ritz Carlton's Spa was the best ever. The lay out was very nice and relaxing, the decor was modern and sleek and their service was superb. I got the sports massage and WOW i was amazed!! Worth every penny, i would pay double for that massage and am looking forward to going back soon!

07/05/12 | Link | Rating: 5.0
37. Heather H.
-if the opportunity arises to be a guest for Brunch, absolutely!
-good variety of hot and cold savory dishes- liquid foie gras croquettes, potato terrine layered with truffles and caviar, dim sum, raw bar...as exquisite as it sounds...the food looked tired and bored (if that makes any sense?)
-very limited pastries and fruit selection barely consisted of canteloupe and strawberries (pretty sad)
-the bright side is their consistent and attentive service

22/10/10 | Link | Rating: 4.0
38. Michelle M.
Did you know?  The Ritz gives each member of the staff $2k per day to empower their employees to do something extra for their guests.  

I came here for a company meeting and stayed over night.  As part of our company tasks, we were sposed to find out what made the ritz the ritz... and we raided all of the employees, stole their bibles, and found out all of their secrets.

My boss ordered 2 drinks for someone next to him and the bartender accidentally gave the RIGHT drink to the WRONG individual and it got written off.  It's really no big deal and he could have just switched them, but no -- its the Ritz.

For hotel food, the Ritz is good.  For lunch, I ordered a seared trout, which was pretty delicious.  However, one of the things that I didnt like was that they left the skin on... for a high class place, I would think they would take the skin off -- it adds a bit of a fishy odor which I didn't like.  The soup was delicious.  The dessert trio of creme brulee, chocolate cake, and cheesecake was to DIE for.  Overall, 4 stars (since I didn't have to pay for it).

Overall, the Ritz is the Ritz.  You pay a bajillion dollars to be treated like the king and to get great customer service.  However, the extra service isnt worth the EXTRA MILLION dollars, at least -- not to me.

28/10/10 | Link | Rating: 4.0
39. Chris H.
Room 2010 is tiny, and the bed is very, very lumpy.  It dips in the middle.  Only stayed one night, too tired to request a room change although I am sure they would have been happy to.

29/03/13 | Link | Rating: 2.0
40. Jon M.
I love this place!

17/08/12 | Link | Rating: 5.0
41. Kim P.
this is for the restaurant...

we were staying at the intercontinental buckhead and the service was so bad over there that we had the hotel car drive us to the ritz for dinner.

robert was our server and everything was fantastic. two of us had dinner for just over 100 dollars. not bad for the area.

free bread. yum yum.

13/11/10 | Link | Rating: 4.0
42. Kathy H.
Sunday brunch? YES PLEASE!!!  This is as good as it gets for brunch in Atlanta - absolutely amazing.  Besides the obligatory omelet station & hot bar with the usual suspects (eggs benedict & eggs otherwise, bacon, sausage), there are at least 4 meat stations (prime rib, salmon, seafood and one other beef station), a raw bar (several kinds of caviar, sushi, oysters, ceviche), a hummus/vegetarian bar (all sorts of grilled veggies & dips, along with olives & several kinds of hummus & spreads), random stand alone columns that held lovely little singular things in lovely little glasses & dishes (a tomato/celeriac cream concoction, little beef tenderloins of varying preparations, individually seared scallops with some kind of yummy reduction), a dessert bar with the most amazing dark chocolate creme brulee EVER (I had two, oink, oink!), among other beautiful sweet things, and a cheese table with god knows how many varieties to try.  Additionally, there is a bubbly bar with champagne, mimosas & mixed drinks for a little extra. Makes for a very relaxing & enjoyable Sunday! [note: They do a brunch on Saturday, but the staff said it's not as extensive, and a breakfast buffet on weekdays which is purportedly still good but not as big.]

12/02/12 | Link | Rating: 5.0
43. Bill S.
"The Ritz" is synonymous with quality service and furnishings.

Did I feel welcome with each return? No. Greeted by name? No. Did they hold the door open for me? No. Greeted by staff on the elevators? No, I was chided as if I were a child for forgetting to use my key card. Prompt service in the lobby lounge? No, ignored for five minutes. Not even a "I will be with you in a moment." I have received better service and equally high quality beds at less expensive establishments.

Will I return to the Ritz? No, I don't see why I should bother.  Why bother staying at an above par hotel when all the distinctive aspects of their service is missing?  Why bother spending my week here feeling invisible?

17/05/12 | Link | Rating: 2.0
44. Mariel W.
This is my first time writing a review on Yelp (or any other website) but our family stay at the RC Buckhead was such a great experience and the service so extraordinary that I feel compelled to do it. We stayed in a suite at the club level (1722) which was not only beautiful but also comfortable, spacious and extremely clean. Service at every level is impeccable, but the ladies at the club deserve a special mention. Elena, Minka, and each one of the ladies who work there (I wish I could remember the name of a very sweet lady who is from Rwanda and another lady from Mexico): thank you so much for making our stay so great. Their attentiveness, professionalism and friendliness was such that as soon as we got on the plane, my kids said they were already missing the ladies from the club.
We have stayed at other RC before but the service we've encountered at this property is the best we have ever experienced.

31/03/13 | Link | Rating: 5.0
45. Nikki C.
I have to completely negate the previous review I wrote. I just got off the phone with Ritz - it took three hours to resolve why they charged me multiple times for my stay, across multiple accounts, over the course of two weeks. It was ridiculous, reeked of credit fraud, and I will never give them my business again.

07/07/11 | Link | Rating: 1.0
46. Moistnchewie L.
My first time at a Ritz.  Stellar service, you NEVER have to open your own door.  The lobby reminded me of an "old boy's club" with dark wood paneling.

The rooms were great - I was upgraded to the club level and was able to experience the lounge area with breakfast, afternoon treats, and desserts / wines every day during my 10 day stay.  

The towels were fluffy.  Sheets were soft.  I would have to say that they need to get rid of the "water savers" though so that the showers can have more water pressure!

I saw some celebs / retired baseball players.

Would love to stay here again!

10/09/11 | Link | Rating: 5.0
47. V B.
It's what's inside that counts.

My dad, even at his had advanced age still gets some major stare downs from the ladies. Back in the day whenever I would bring a girl to the house it was always the same response "Is that reaaaaallly your dad?". My mom was even better looking. Tall, athletic and a wisecrack all wrapped in one to form the perfect combination to create the perfect and beautiful woman.

So one would think that a couple like this would produce a handsome family. Well I am happy to report it did. They combined to create 5 very good looking children. The problem however is that they had six kids. Yes, all the good looks filtered down to the first five and me being the youngest did not make it down my way.

So what can I, the Ugly Duckling do to help get myself to be presentable to the outside world? My dad claims Yoga helps and since it seems to be working for him, I have started taking baby steps and have been bending my body in some very awkward and painful positions. Not sure if it's helping in the looks department, but it has been helping improve my performance in other "key" areas.

So now you can say I am now a fan of Yoga, but look like Yoda.

The Ritz Carlton. A chain of hotels that offer five star luxury and are some of the most beautiful properties in the world. But not all of them can be pretty, at least from the outside. The Ritz Carlton-Buckhead like myself did not benefit from this hotels chains consistent beauty. As you pull up the exterior is nothing special. Just a boring tower in middle of the suburbs that resembles a Doubletree or Holiday Inn. But once inside, this hotel really impresses. It transforms itself into a classic Southern hotel with class. The lobby spacious and staffed by people who address you by name during your entire stay. The rooms are some of the best I have seen in any RC that I have stayed in the past. The beds? Freaking awesome! And the perfect venue to make some really hubba hubba. Sadly, no hubba on this trip, I'll keep my fingers crossed though that I can make this happen in the future.

I like to think I am just like this Ritz, not much to look from the outside but totally hot on the inside.

03/10/10 | Link | Rating: 4.0
48. Rob G.
Overall the hotel service was excellent, very attentive and friendly but that's all this place has to offer. The rooms offer nothing you would expect from the RC name. The first morning I was awakened by the sound of an impact drill sounding as though it was entering my skull, too bad I wasn't hungover. The drilling and hammering began at about 8:50 am but with my jet lag it was more like 5:50 and all this noise continued till about 4pm. At one point the noise was drowning out the TV, which had snowy reception on most of the channels....even CNN and TNT.  Overall not worth the money, go to a newer hotel than can offer more for the money

28/06/12 | Link | Rating: 1.0
49. Carrie Neal W.
I've been a fan of the bar at the Ritz in Buckhead for a few years now. It's a great place to go for after work cocktails, or post-dinner at NYP drinks when you're not quite ready to go home. It's also a brilliant place for people watching: you just never, ever know what cougar-on-the-prowl, celebrity in town, or charming new friend you might encounter or observe!

But, today, I had my first lunch in The Cafe. A treat! I'm not a huge lover of ginormous brunch buffets (though I've had theirs and it is fabulous, as others have noted) but our family decided to do a nice Christmas Eve lunch out instead of our usual fancy dinner. The Ritz was picked as the spot.

The menu isn't extensive, but it's well-chosen. I have never raved about a BLT sandwich before but I'm about to: their "B.L.A.T." (the A being for the delicious, generous serving of ripe avocado - mmmmm!) was heaven. Thick bacon (and you know how us Yelpers feel about bacon!). Perfect Bibb lettuce. Ripe tomato. Tasty and thick multigrain bread and a divine sherry mayo. Served with (your choice of sides but why would you get anything but the) thin-cut garlic fries. Ahhhh.

Oh, and for the two-of-four in our party who didn't order the BLAT? The Shrimp Cocktail was inventively served, almost sushi-style in a cool flat dish with grapefruit slices and a tasty cocktail sauce, and nearly inhaled. Our fourth diner had a huge Cobb Salad that he heartily enjoyed.

The Bloody Mary's and G&T (double lime, of course) were well-made, and our meal was an all-round success. Prices weren't "hotel-crazy," service was Ritz-quality, and everyone left happy.

I think I've got a new spot to visit every so often for lunch in Buckhead!

24/12/08 | Link | Rating: 4.0
50. brad p.
I love to sit at the bar and have a few drinks. Great service.
Also, they have the best mother's day brunch in town.

31/01/12 | Link | Rating: 5.0
51. Dave M.
Great hotel. Standard Ritz quality, close to 2 malls and lots of good restaurants.

14/03/13 | Link | Rating: 5.0
52. F. P.
Such a weird dichotomy between outside and inside.  From the exterior, it's one of the uglier buildings in Buckhead.  Inside, it's so richly decorate - reminds me of an old school gentleman's club with dark wood, detailed paneling and even chandeliers in the elevators - that's a first!

They have an indoor pool as well as a sauna in the men's locker room, which is a nice option.  The beds are extremely comfortable and the towels are noticeably softer.

Got a great deal so can't complain about pricing but may not be as worth it if you pay rack rate.

Only (but BIG) negative - paying for internet service.  I HATE places that charge for internet.  But the Buckhead Ritz takes it one notch further.  You have to pay for each computer!  So if purchase internet for one day, it's limited to that specific computer and you'd have to make separate purchases if you had an ipad, additional computer, wifi for phone.  Unbelievable.  One HUGE star off for that.

Located smack dab between Lenox Square and Phipps Plaza, so if shopping is your thing, this is the place to be.  It's not for me so not the best location, especially since it's somewhat far from the nightlife.  Also, for all its hype, from my hotel window Lenox and Phipps seems like your typical high-end strip mall that you'd see just anywhere in the US.  What's the hype?!

03/02/12 | Link | Rating: 4.0
53. J M.
This hotel has nailed it with regards to customer service!  From the valets to the doormen -the reception and concierge staff -the room service folks - and finally the housekeeping staff who set the standard - I couldn't be more pleased.  I have no complaints at all about this hotel.  Having just spent the prior two weeks in a less-than-cleanly Marriott property in Manhattan this Ritz was a refreshing "renewal" of sorts.  And thank you Marriott for finally allowing points to be accrued at Ritz properties.  My only complaint about the Ritz; and other higher end properties for that matter, is that this usually means the end of free breakfasts (regardless of loyalty tier) and even a simple fridge in the room.  If you're in the Atlanta Buckhead area I can't recommend the Ritz enough.  In addition to what I've already covered it is centrally located and steps away from the Lenox Square mall and other surrounding shopping areas.  Give the Ritz Buckhead a try and you won't be disappointed.

08/10/13 | Link | Rating: 5.0
54. Johnny W.
Their chauffeur Gary is a real good helpful man. I was looking for the Consulate-General of Japan around that area, but I lost my ways since there are too many buildings. Gary gave me a ride and helped me to find out the place. He's got much patience because it's a mysterious place and no sign could give us directions.

12/05/13 | Link | Rating: 5.0
55. Colleen D.
This review is for the Sunday brunch. All I can say is wow. Don't eat before you go, and maybe not the day before either to save room for all the excellent food. Pasta station, seafood station, waffle/omelet station, carving station, sushi station, you name it. $15 for bottomless champagne bar where you can concoct your own cocktail with OJ, Chambord, Raspberry puree, and other goodies. Not to mention the excellent service and ambience. If you're in the area and love a good brunch, make sure to come here.

16/10/13 | Link | Rating: 5.0
56. Lori H.
Fantastic service. Staff goes above and beyond to make your stay an experience, not just a hotel stay.  Front desk employees greet you and inquire about why you are here and how they can help customize your stay.  Even the housekeeping was friendly and greeted you with a smile and welcome when you passed them in the hall. Decor gorgeous and elegant. Food, beautiful but hotel food...not outstanding, but nothing to complain about.  Service far exceeded the taste of the food.

30/05/13 | Link | Rating: 5.0
57. Jennifer S.
Beautiful hotel with extremely professional staff.  The lobby area is decorated with wonderful oriental rugs, antiques and chandeliers.  The rooms are nice as well, but a little dated.

03/11/11 | Link | Rating: 4.0
58. Jaqueline R.
Sort of crusty. Rude spa staff. Roach in Lobby Lounge

16/01/13 | Link | Rating: 2.0
59. Dexter M.
This review is for Sunday brunch, alone. It was good, but not that good. Comparing it to the brunch in Orlando, it wasn't even close. For one of their flagship resorts, this place seemed a little lacking.

15/05/13 | Link | Rating: 4.0
60. Owetta T.
My hotel of choice when I travel is the good old Ritz-Carlton. The rooms are spacious and the staff is friendly. This location is very convenient to both malls (there is one across the street and one on the side). You won't be disappointed.

30/04/13 | Link | Rating: 5.0
61. Rahel K.
I love this hotel, but I don't love the lobby bar.  After a long car trip we wanted to unwind for a couple minutes.  Two cocktails and a couple appetizers took 1.5 hours to serve.  We were ignored and we didn't appreciate it.

The room was outstanding and the beds here are directly from HEAVEN.  We had some problems with our shower and it was corrected immediately.   The pet charge of a $150 a night is ridiculous though.  For that my dog better have a nicer bed than I do....

01/01/12 | Link | Rating: 4.0
62. Becky E.
This review is for the Lobby Lounge Afternoon Tea only:

My husband and I had afternoon tea last Sunday in the Lobby Lounge, and the food was all wonderful.  We have had what I would describe as the "ultimate afternoon tea" at the Ritz-Carlton in London, England, so I will always compare every tea to that one.  At the Ritz-Carlton, Buckhead, the savories and sweets, as well as the tea and scones, were really just as good. The Lobby Lounge is relaxing and comfortable, and it is the perfect place in Atlanta to sit back in a nice, big, cozy chair and enjoy afternoon tea with someone special.

Unfortunately, the reason I must give the tea three stars must be addressed...  

Our service was poor.  We had 2:30 reservations and stood at the entrance to the Lobby Lounge for several minutes, watching a couple of the Lobby Lounge staff members walk past us without acknowledging us.  There was apparently no one stationed as a hostess to greet people.  

In addition, during the tea, our waitress seemed very busy with other tables with larger parties.  In her defense, the Lobby Lounge afternoon tea seemed understaffed (and this may explain why we were not appropriately greeted).  We had to wait on several occasions for her to refill our tea or bring out the next portion of the tea service, while watching the larger tables as they were served.

My most disappointing part of the experience was when I asked for a new pot of tea.  Because my husband and I sat for so long waiting for other tables to be served, my tea had become very, very strong and somewhat bitter, as tea leaves do when they steep for too long (I realize there are some people who would prefer their tea this way, but I do not).  When I asked our server if she would mind brewing me another pot of tea, she got a startled look on her face and told me that she would just "add more water" and that would "take care of it."  I knew well enough it would not, but did not want to argue with or burden her.  Honestly, I think she didn't want to take the time to have to go and make more tea because she was so busy.  So, I spent the last part of my afternoon tea without drinking what had previously been a very enjoyable cup of tea.  

Because my husband and I do enjoy taking afternoon tea, we will go back to the Ritz-Carlton, Buckhead.  I am determined to give it another try, as I feel we were just there on a bad day.  However, in the future, I hope that the individuals who serve tea will do a better job at greeting their guests, serving in a timely manner, and allowing their patrons to have a new pot of tea if requested.

18/03/12 | Link | Rating: 3.0
63. Cheryl L.
I was here for a business trip, and my stay was absolutely Perfect. I wouldn't say I enjoyed Atlanta very much, but this hotel saved my trip. The pillows are absolutely amazing. They are so comfortable, they just eat you up. I want one for my own, and I opened the case and saw that they were made by Pacific Coast. Everyone should try sleeping on these pillows... they are amazing.The service here is also great. Everyone is so nice, which made the stay that much more enjoyable! Not only that, the bathrooms were so clean, and the showers were spacious and well designed. I loved it.

11/02/11 | Link | Rating: 5.0
64. Jonathan T.
Jim the concierge is amazing.  Let him know what you need and he goes above and beyond to make it happen.  Spectacular service, thinks of everything and lays it out for you.  He really goes out of his way to make things happen.  Had a colleague moving into the area and I needed to get her keys and such since I wasn't in the area. Jim took care of everything and made sure things went smooth for everyone; even had directions to my colleagues new apartment for her. Thank you Jim you made our experience at the Ritz a great one.

06/09/13 | Link | Rating: 5.0
65. Carissa S.
Not sure I walked into a Ritz... I've stayed in a couple in the past and this experience far lacked my past stays. The hotel has it's own old fashioned decor which fits the hotel nicely... many extras were taken to make the hotel look elegant and "old".

The room was very clean and the bed was very nice (I've slept in better at some Hampton Inns however). The walls are paper thin and I can tell you anything you want to know about our neighbors. It was a holiday weekend when I stayed so Sunday night was very loud and I was awakened three times to loud banging on doors, slamming of doors and conversation.

My husband and I ate two appetizers and drinks in the bar and was SO sadly disappointed. He had a martini which he said was good. We also got escargots that were just nasty. Canned snails is what they tasted like over a puree (maybe cauliflower?) The pork belly was edible but have had better in many other establishments.

What I think lacked the most at this Ritz was the special quality that you expect to receive. I heard the bar manager making fun of a guest (which is inexcusable), basically the special service was just not there!!

28/05/12 | Link | Rating: 2.0
66. Jill K.
My experience at this hotel for the third or fourth time is that it is a wonderful place to stay.  The rooms are clean and comfortable.  They might not be "as updated" as some of the others, but I think the look the Ritz is going for is pure elegance.  If you're unhappy with this Ritz, I don't think you could be pleased.  it is in a convenient area.  The lobby lounge attracts some of Atlanta's hot and hippest people, so it is fun to people watch.  The staff is outstanding.  They were all exceptionally courteous and tried to address you by name when possible.  The food is good and the drinks are good.  There is an excellent pool, fitness center, and spa.  I could have stayed there longer if I didn't have to get back to the real world.  .  5-stars

29/04/14 | Link | Rating: 5.0
67. Art H.
I rarely "yelp" about anything other than restaurants but our recent stay at the Ritz Carlton Buckhead merits a review. From the time we pulled up to the valet parking to the time we left, the service was truly 5-stars. We loved the little extra touches like champagne upon arrival, strawberries in the room, a Sunday paper, etc. The room was well appointed and comfortable. The sound proofing, which has been reviewed before, was a tad below par but we were fortunate to be on a relatively quiet floor. The shower in our room was worth the room price alone; it was amazing!! We did not eat or drink at the hotel but noted that there were a lot of patrons for the Sunday brunch. We very much enjoyed our stay and plan to return.

25/11/12 | Link | Rating: 4.0
68. Mollie C.
The premises is beautiful. I did not stay overnight at the hotel. My review concerns their delicious afternoon tea! I joined a group of about 15 ladies for my friend's bachelorette party. We had a 2:30pm appointment. They seated us promptly. Since we had a large group, they kept us in the same area, but separated us into a few tables. No problem. We were starving upon arrival; believe me, we all left with a food coma... and leftovers.

The teas: we sampled three teas -  blackberry, orange, and mint. All were exceptional. I was skeptical about the orange, but it turned out to be my favorite. They provide honey and lemon. We upgraded to the specialty 'Ritz Tea party,' which included champagne. We had to toast the bride to be! They offered regular champagne, mimosas, or cranberry/champagne.

The treats: we enjoyed a tower of specialty sandwiches. The selection included: crab, salmon, turkey, ham, tuna, cucumber, egg salad, proscuitto & melon (a favorite!) with capers, and shrimp. Plenty for each table.

The desserts- they were delicious! We had macaroons, lemon tartlets, madeleines, chocolate treats, scones... Upgrading to the 'Ritz Tea,' we also enjoyed strawberries with whipped cream and Grand Marnier.

The base cost ranged from $45 - $60 (before gratuity/tax). It was worth it for this memorable day with great friends. We took a good few hours and never felt rushed. Great experience had by all. C'mon, how often do you get to feel like royalty for an afternoon?!

24/04/13 | Link | Rating: 4.0
69. Gio D.
Nice hotel with above average service. Be warned however, the prices are simply loony tunes silly. As an example, if you're shelling out of pocket for breakfast (meaning its not included in your room rate) you'll be taken for a ride.

Thankfully our breakfast was included in our room rate or we'd have to pay $107. Can you imagine $107 for breakfast? For those of you wondering if we ordered Mimosas, Bloody Mary or any other alcohol, the answer is no. Eggs, home fries, toast, gritz, orange juice and coffee for two came out to $107. By the way, if you're wondering if the eggs were magical, I can tell you they were no different than what you'd get at any diner for $10.07.

Overall nice hotel, but there is a point where high prices for the sake of charging high prices becomes silly.

07/02/13 | Link | Rating: 3.0
70. Terry F.
A very nice hotel in the heart of the best of Buckhead.  Walking distance to both Phipps Plaza and Lenox Square Mall.  

The bar has an awsome selection of top-tier beverages--just bring your Platinum AmEx if you plan to be there for a while.  Always an interesting selection of the rich and wanna-bes there.  I didn't have a chance to try the restaurant, however.

Service was very good overall--standouts were the bell-boys and the bartenders.  The front-desk staff is no-nonsense.  The concierge can be a bit busy and the information he provided was basic and easily obtainable online.

10/03/12 | Link | Rating: 4.0
71. Shelby S.
We had brunch here today.  It was great, but not as good as the brunches from other high end hotels.  Probably the nicest experience in Atlanta, but as far as the actual cuisine, I have had better brunch food elsewhere.

06/01/13 | Link | Rating: 4.0
72. Patrick P.
It's our first time at RT Buckhead and we love it!  Christmas carols, Santa, and a bunch of other fun holiday things going on when we first walked in.  The room is great, and the overall experience is amazing!

07/12/13 | Link | Rating: 5.0
73. Suzanne R.
My room smelled like mildew and had security come to my door because I was laughing for a few minutes in my room with my best friend who I hadn't seen in a while. Someone complained about the "noise level coming from the room." Really? It was late, but that was unreasonable. I guess you're not allowed to have fun here. Breakfast buffet was great though. I would not be likely to stay here again based on this experience. Apparently, the guests all have giant sticks up their collective bums and management acts like a bunch of trained fun killers. I was literally laughing for three minutes.

14/07/14 | Link | Rating: 1.0
74. Paul C.
The Ritz gets a solid four stars because:

Five Star Service

- These people are super super attentive
- If you are renting a car, they will handle everything for you soup-to-nuts and make you feel completely chill
- The concierges are totally on top of things
- Everyone from the guy helping you with your bags to the people on the phones to the people checking you in seem to really care

Three Star Rooms

- These rooms look almost exactly like the Helmsley Park Lane in NYC which I would not at all call Ritz-like. I'd even say they look like your average Hyatt rooms in an average random city
- There are nice Ritz-like touches on some of the furniture and amenities, but there's nothing super elevated about these rooms

Overall I was happy with my experience--especially based on the price I paid. But walking toward MARTA and seeing the cool looking W I did wonder if maybe next time I'll try something else. Still--this place is worth a visit and you won't really go wrong.

01/05/12 | Link | Rating: 4.0
75. Jessica D.
I was thrilled to have been able to attend an event here. After all, the Ritz does hold quite a stellar reputation! The valet guys were quite the gentlemen, from opening the door for me (as the passenger) upon arrival and departure. They even remembered which car was ours when we left. The front desk was friendly and pointed us in the right direction. The food provided by the cafe was incredibly tasty and the wait staff was very professional, likable, and best of all, kept the floating appetizers and alcohol coming. Needless to say, we had an amazing time.

05/05/13 | Link | Rating: 4.0
76. Lin B.
Wow. Shocking how far a Ritz can fall these days. We haven't stayed here in about 8 years, but used to stay several times a year for years. Always on the Club floors. We were shocked by the skimpy food on Club! Astounded. We used to come back from a busy work day of filming just to hang out and get our phenomenal appetizers and drinks. Now it is just upscale cheese and crackers! I paid $200 more a night for this?! Then I was woken up by people talking in the hallways at 3am and had to call front desk. The tub is clogged when we took showers and filled up! A huge wedding was going on and staff always seemed to be attending to these guests. I just stayed at Ritz-San Francisco last week and Ritz- Chicago the week before and they make this Ritz look shoddy by comparison. RITZ Buckhead- you should be ashamed of yourselves.

18/01/14 | Link | Rating: 1.0
77. Elizabeth H.
As always, I enjoyed my stay here this weekend. The hotel is beautiful and I love the chandeliers in the foyer and elevators-they definitely add a touch of something extra when you're traveling. We stayed on the Spa Floor this time around, which was actually surprisingly loud most of the day and night-with people opening and closing doors at all hours, which might have been because there was a wedding and convention there this weekend. In my previous stays here, I have never had anything to complain about, so this is why I'm giving it four stars.

28/10/13 | Link | Rating: 4.0
78. Lee K.
This hotel far exceeded our expectations especially with respect to customer service. We were greeted at check in with a glass of champagne for us, chocolates,  and stuffed animals for the kids. They were very friendly and attentive to our requests. I had originally booked a king and they set me up with a double so when mentioned the hotel staff immediately corrected it. The rooms had a great layout with a very comfortable chair that overlooked the downtown Buckhead area. The bed was incredibly comfortable and included is an evening turndown that included preparing the bed and chocolates. The bathroom was a bit tight but included a large stand in shower with tiled marble throughout. We opted for self parking but that might not be the best idea. The site advertises $17/day but that doesn't take into account coming/going all day since you have to pay the clerk each time you leave. It probably would be best to use valet parking since it is a daily fee and would probably come out cheaper even with tipping the person fetching your car. We did not partake in the in the dining aspect as we prefer to dine locally and tried out a few local restaurants.  Be warned though, the dress attire in the lobby/restaurant are suites and dresses. We were not in town for business or a function so we only packed shorts, etc.

14/10/13 | Link | Rating: 5.0
79. Anthony M.
As an update,the Ritz delivers as expected. We decided to call and complain to management. The Ritz reduced our room rate and comped our rose Petal turndown. We will return. Their comp was very professional and we realize occasionally everyone is a little off key. Let's blame it on the change in seasons.

23/09/14 | Link | Rating: 4.0
80. Konalani C.
My husband and I went to Atlanta for our wedding anniversary stayed here for 3 nights. They were more than hospitable. Each employee was excellent and had great customer service. They surprised us with complimentary chocolate dipped strawberries awaiting in outr room. Location was ideal next to two great malls both 5min walking. Just located 10-15 min drive to downtown. I would def stay there again!

11/04/14 | Link | Rating: 5.0
81. Zoe M.
First class service but rooms are very sparse. Location is busy but well located. Food and the bar are excellent.

02/06/14 | Link | Rating: 3.0
82. Al D.
So I have stayed at some very nice hotels before: Dorchester London, Savoy London, Four Seasons George V Paris, Luna Baglioni Venice, Plaza NYC, Drake Chicago, Peabody Memphis, Hassler Rome, etc. Also in Ritz-Carlons in Boston, New Orleans, NYC Central Park and Battery Park, Berlin. This is not to brag but to emphasize just how good this R-C is.

We recently spent a week at R-C Buckhead and their service is as good I have ever seen anywhere. Absolutley impeccable from curbside to curbside. In 8 days, I though they might slip once but they did not.

The club access executive suite we had booked did not have a bathtub, which is a deal breaker for the Mrs. I complained and rthey cheerfully upgraded us to Buckhead Suite, which was very large and sumptuous. Bed exteremely comfy. Bathroom luxurious.
Club Lounge is the best at any R-C, especially the charming and attractive Lucia. Complimentarty wi-fi, clothes pressing were a pleasant surprise and we took advantage of both. Staff is attentive yet unobtrusive.

My only beef is with the lounge. Service was very slow and disorganized on several nights.

15/09/12 | Link | Rating: 5.0
83. Brian M.
Very helpful staff and the place is kept in amazing shape. Only issue I have noticed is the backup at the elevators in the morning and afternoon - having to stand in line with several people to wait for the elevators when time is short can pose a challenge so just be prepared.  It may be when they host different events the guest numbers are higher and therefore the log jam.  But other than that one thing...great location to several venues.

25/09/13 | Link | Rating: 4.0
84. S P.
We are actually still staying here, the 3rd of 4 days for the long holiday weekend, for our wedding anniversary weekend. Though our stay isn't over yet, just still wanted to say how wonderful an experience it's been so far. Upon getting out of the car to be checked in, a host of staff helped us get our luggage and check in was seamless. Anytime we needed anything, it was delivered very quickly upon making the request. And when we called, we were greeted by name. The pool is a winner from our toddler's point of view and our room from the 22nd floor is quiet as can be. Rooms are serviced beautifully and curtains drawn before bed time. We have never been to Atlanta before but staying here makes it feel like a little home away from home. Guess this is what Southern hospitality is all about! Thank you for a lovely stay.

25/05/14 | Link | Rating: 5.0
85. Barbara K.
Hanging out on the patio having a delicious red wine (Hubbie has a good & cold beer). Perfect place to hang out when the weather is so beautiful.

28/09/13 | Link | Rating: 5.0
86. C J.
First time staying here in a while.  The RC experience is not what it was.  Outside grounds could use upgrade.  Staff are good but something is missing.  Room is nice but a little disappointed in AMEX upgrade but didn't make a fuss since solo.  I'll most likely try the MO next time I'm in Atlanta.

04/05/14 | Link | Rating: 4.0
87. Luckie D.
Like your moms told you.  You get what you pay for.  Being the Ritz the bar is set high and they succeeded.  I came for brunch and yes it was pricey but OMG well worth it.  The omelet station was well stocked with fresh ingredients, the juices were fresh squeezed the bacon was thick cut not laser thin like more affordable brunches.  The service was Ritz like as expected and in general a very nice time.

15/05/14 | Link | Rating: 4.0
88. Robert C.
Simply the best - consistently, and at every level.

The rooms are clean and bright. Spacious and comfy with a desk and everything one needs, from post-its and a highlighter to turn-down chocolates.

The Ritz is the quality leader for a reason - no one does it better!

27/03/13 | Link | Rating: 5.0
89. Kelly W.
Had a wonderful stay here.  Very nice, classy hotel.  All the staff are so kind & helpful!  Room service was wonderful for breakfast!

13/09/14 | Link | Rating: 4.0
90. Nikki T.
I have enjoyed staying at the Ritz in Buckhead twice now, and both times I have zero complaints. Loved the touch of offering champagne while we waited in line to check-in. Excellent concierge service that gave us wonderful recommendations on where to eat in the area. Rooms were perfectly clean and I think the showers there are my favorite hotel showers of all time (love the oversized, rainfall shower head... and perfect pressure.) Door service was always stellar as well. We never waited for a cab. The pillows are a bit soft for me (I prefer a bit more of a firm poof), but that is just personal preference.

I have avoided the breakfast because I am not willing to spend that much when there are so many great places to eat in Buckhead, but I hear it's phenomenal, if you are willing to shell out the cash. I do also wish that we didn't have to pay for wifi in the room. I liked how housekeeping never tried to come early, which happens in some hotels and leads to that "rushed out" feeling...

All in all a solid place to stay. Directly across from two major malls too, if you are into shopping while you are in Atlanta!

06/02/14 | Link | Rating: 5.0
91. V K.
Why are all the streets named Peach something in Atlanta? My gps gets confused.

This is another lovely property in Atlanta. I tend to stay here due to the proximity to my work location.

They started closing the entrance between the hotel and the Monarch Center which I don't like.

Every week I'm here, there's some sort of meeting/convention so there are great opportunities to meet/network with interesting people in the lobby. I was here the week the Dalai Lama was here.

Service is great, room is nice, and location is great.

One thing, can I request you update your room service menu?

11/12/13 | Link | Rating: 4.0
92. Robyn L.
Stayed here for work, which was a real treat. Everyone is amazingly friendly there - the valet guys, the bell men, front desk. It's what you would expect from the Ritz.

Room was great, super clean, free shoe shine overnight, comfortable bed. As usual, I wish there were more plugs near the bed - had to unplug the lamp because the iPhone docks are only for the 4's not the 5's. Also, no refrigerator, a bit of a bummer.

Fitness area and pool are great. Super clean and quiet. Locker rooms are spectacular and gave me an opportunity to work out and shower after I had checked out that morning.

No free wifi in room -- still can't believe this isn't standard for all hotels.

15/01/14 | Link | Rating: 4.0
93. Culinary P.
Came in for afternoon tea without a reservation and they still accommodated me even though they were booked solid . The service was above and beyond generous . The tea was an excellent brew and the Pastry tray was fantastic every bite was better and better . I truly loved the service and experience so much I switched my hotel from the St. Regis to the Ritz

14/02/15 | Link | Rating: 5.0
94. Jeff W.
Finding yourself in the Buckhead area in need of a room, you will not be disappointed with the Ritz. With a mall and movie theater across the street you don't need to be sitting in your room with nothing to do.

24/02/14 | Link | Rating: 5.0
95. Austin G.
This was my first time staying at the Ritz Carlton Buckhead.  The service was top notch and everyone had a pleasant look on their face.  The security measures applied by the hotel in the elevator and for access to hotel amenities were excellent as well.  My only issue, like other reviewers, is that the hotel has dated furniture in some of the rooms.  Their is a fine line between vintage and dated.  This is on the dated side.  I did admire the heated indoor pool and hot-tub. Wi-fi is 12.95 a night, so that kinda stinks as well. Also, the shower is a little bit confusing to use and I had to call the concierge just to find out how it works, haha.  Valet service was quick and pleasant.  Overall, I had a good stay.  I would much rather prefer to stay at the Intercontinental in Buckhead though.  You get a tub/walk in shower in every room and the furniture is much more luxurious in my opinion, and you get more bang for your buck.  Of course, the Ritz Carlton name means a lot to some, so if you just have to stay at the Ritz, it still wouldn't be a bad choice.

02/02/15 | Link | Rating: 4.0
96. Candace S.
Not impressed at all! There are much nicer hotels (including Marriott hotels) in the Atlanta area.

02/11/14 | Link | Rating: 2.0
97. Kim K.
We took Marta to buckhead station then walked less than 10 minutes to the ritz! Rode the subway to find out the buffet cost $75 omg! But what a spread. We tried a little bit of everything...smoked mussels n shrimp, giant prawns, 5 different sushi rolls, pork belly, duck pot pie, eggs Benedict, deviled eggs with caviar, so much food! The avocado tomato salad was delicious. Deserts were plentiful we especially liked the cranberry with white chocolate that looked like a turkey!

30/11/14 | Link | Rating: 3.0
98. Mary Locke M.
One of my oldest friends and her mom were in town and staying at the Ritz-Carlton Buckhead, so naturally I had to go meet them for happy hour.  I have a special place in my heart for hotel bars for some odd reason.  Actually I think I prefer a hotel bar to a "normal" bar a lot of the time, and the bar at the Ritz is definitely a great one.  I know the St. Regis is newer and fancier, but I think I would prefer to grab a drink here instead.

Everything about the Ritz is top notch.  The valet guys are extremely friendly, and what's not to love about pulling up to a hotel with an enormous chandelier hanging above the valet line.  The bar itself was packed on a Friday night at 6:00.  We got a table and had a cocktail waitress serving us.  They have a piano player, which is always a nice touch with happy hour.  The people watching is fantastic, especially since I once had a former boss tell me that a lot of escorts hang out at the Ritz-Carlton bar.  We might have spent the evening guessing "starlet or streetwalker" for the ladies in the bar area.  Just hanging out in the lobby of the Ritz makes you feel like you are a princess!

The valet staff get major bonus points for not charging me what I'm sure was going to be an arm and a leg for an hour and a half of parking when I told them I was there visiting friends at the bar and didn't have a receipt because said friend's mom adult adopted me and picked up the tab.  My out of town guests reported a stellar weekend at the hotel, and I had a fabulous Eloise at the Plaza experience at the bar.

21/10/13 | Link | Rating: 5.0
99. Jennifer K.
Rooms more updated than downtown location.  Live jazz on Sat night.  Although I did not fall in love with the club staff- food and setup was better than downtown Ritz Carlton.  I would stay here in the future.

14/05/14 | Link | Rating: 4.0
100. Emily Y.
Logged into my rewards account to see that the hotel had deposited 50,000 points into my account because of my poor experience here. A follow-up email is nice, but this is enough to entice me to try them out again when I am next in Atlanta.

31/03/14 | Link | Rating: 3.0
101. Cat L.
Came to the area for work training.  All other hotels were sold out so the biz had no choice but to put me up at the Ritz.  A first for me, guess I can check that box.   I'll condense this review for the sake of time but I was very pleased and impressed with the overall service and amenities. Felt kinda guilty with all the doors being opened for me and such but impressed with the customer service.  

Weight room was typical for hotels nowadays.  A few free weights and mostly machines and treadmills.  Pool was not quite a lap pool but fairly close and heated, along with a jacuzzi. Free water and fruit in several places throughout the gym.  Also a patio area large enough to do a travel Crossfit WOD.

Only negative comment I have has nothing to do with the hotel so I won't hold it against them. I'm a blue collar Dickies and T-shirt kinda guy. I dressed down in board shorts and T-shirt several days for a workout and got quite a few looks from all the suits trolling the lobby.  A humble smile made them look away tho...

I'll be back....if the biz pays for it or I win the lotto.   Georgia is stunning by the way.  Y'all gotta visit.

30/04/14 | Link | Rating: 4.0
102. Daniel C.
You get out of your taxi and by the time you reach the front desk, 10 people have greeted you. You walk out of the hotel, they wish you a great time. You walk back in, they say glad you're back. Everyone at the hotel is super helpful and friendly in a sincere way.
The rooms are spacious, with lighted closets, robes, nice furniture and comfy beds. One negative: the device they had to dock your IPod on was more complicated to use than the directions are to launch a rocket to Saturn.
They have a "turn down" service at night and I was asked what kind of chocolate
I wanted..nice! On checkout they printed my airline boarding pass for me. Double nice!
They do charge for WiFi and breakfast prices were steep..$20+ for like 2 eggs! Ask for directions to the little sandwich place which is in the same building, just past the meeting rooms. Normal prices there.
This is a top notch place to stay!

07/04/14 | Link | Rating: 5.0
103. Saira K.
Disappointing afternoon tea! Staff seriously needs etiquette classes! The standard has gone down..down..down. Nearly a year after my last tea here, I returned yesterday for a belated birthday treat. On a Thursday afternoon at 2, the Lobby reeked of Italian food and looked run down. I asked to change my seat, but the couch where I was seated next was old and full of stains, feathers from the pillows coming out of the pillow covers, and the antique table was dirty - spilled sugar and old, dried meat - they had supposedly cleaned the table. My server, Damon, brought out china that looked old. I requested my favorite Wedgewood India, my regular request at every Ritz I visit for tea and what I had here last year. Damon informed me that they no longer have it, but he brought out another cup with flowers..and DRIED LIPSTICK stains!! This is unacceptable. I sighed, and requested that he have my cup cleaned. I was upset since I wanted to celebrate my birthday, and lipstick stains are disrespectful. Damon had the cup cleaned and told me that they got rid of a lot of their fine china since many of the pieces broke, and it's too expensive to replace so many pieces! I paid over $50 for afternoon tea, and surely with their patrons' money they can afford to buy new pieces. I have better fine China in my own collection. The plates and cups did not match, and neither did the tea pot. I was served tea, and then I had to wait 30 minutes for the food to come out - this because I could not have chocolate for dietary purposes. I had called early that morning to tell them, so I am not sure why it took so long. In the end, they had just replaced the chocolate items with slices of pound cake - this lack of creativity hardly makes up for the half hour wait! By the time the food came, my tea was cold. And Damon was not really attentive, and he seemed overworked and tired. Every time he poured me tea, it dribbled and dripped, and large drip drops would spill on my plate, my arm, the table. So sad! The food items were all right - but not worth the price. At a Ritz, I pay for the afternoon tea experience, and this was not worth it. While I was eating the ceiling lights went off, then 20 minutes later came on, and then stayed off. WAS THIS A RITZ? Where's the etiquette? Why is it so rundown? The ladies room was the nicest part of the evening. Twice, the tea had a bitter taste, and Damon had to remake it. I must have made 8 requests - can I change my seat, it smells here? can you clean the lipstick stain off this cup! Oh, this tea is so cold. This tea is so bitter, what's wrong with it? After all this, I just resigned to having a bad experience, and there was nothing I could do except to pay the bill (which was 5 dollars more expensive than last year - price up while standard down) and and never return. I was cheered up when Damon brought me mango sorbet for my birthday - that was really nice, and I felt better. But I am saddened by how unkempt and run down it was. I like fancy afternoon tea, and the Ritz has often been a favorite. Male patrons sitting at nearby tables were talking loudly, and I heard so many 4 letter words. I know this isn't the Ritz's fault, but it seemed that the atmosphere had just gone downhill. I wish I hadn't returned and had kept my memories of the grandeur I experienced last year. Piano music (recorded) was still there, food was a 3 instead of the 5-star quality of last year, but the scene was not pleasant, and I felt sad as I left.

28/03/14 | Link | Rating: 2.0
104. Hope N.
This place is not for the weak (pocket) of heart, nor if you are very hungry. Small portions, thus the minus a star. Yet, if you want good melt I your mouth food, indulge!!! I had an excellent raspberry martini. The prime rib was an excellent cut of meat cooked perfectly to my liking. There were no complaints on the salmon either.
Here is the big con: Do not for a minute begin to think about sharing the beets. Beautifully presented I'm stilling looking for the beet, I can't even say beets. We ate in the very busy bar area rather than the deserted main room. Nice and attentive server.
Oh they offer free valet parking.

11/12/14 | Link | Rating: 4.0
105. Kisha M.
Attended the Teddy Bear Tea today at the Ritz.  It was my first time having tea there and it was everything I expected.  Service was first class.  The servers made sure we always had tea when we needed it.  The food was yummy, although if you aren't prepared for the smallest portions known to man, then you might be a little chagrinned.

But I knew we were paying for the experience and not lunch.  My daughter loved having tea and "little sandwiches".  The children also got to decorate a gingerbread cookie and fill up candy at a candy station.  Teddy the Bear was walking around, as was Mrs. Claus and Santa.  And Mrs. Claus read a story to everyone.

Overall, it was a nice holiday tradition for my daughter and I to start.  It was nice to get dressed up and do something special.

22/12/13 | Link | Rating: 4.0
106. Christy M.
I decided to treat my mom (and myself!) to afternoon high tea at the Ritz-Carlton for Mother's Day. Yes, it's a little pricey, but I guess if you're giving your mom tea for a gift, it probably shouldn't be a $3 cup at Starbucks.

You do need to make a reservation for either the 3 p.m. or 3:30 p.m. seating, but it's a relatively painless process. When you arrive, there will either be a hostess to seat you, or you can ask at the bar and someone will take you to your designated table. Each person can choose from a wide variety of teas available, I think there were 10 or 12 options. Your server will refill your cup for you rather than leaving a pot at the table, but they were remarkably on top of this and my cup was never empty, my mom's only rarely so.

The service begins with a three-tiered stack of delightful savories. The menu changes, but some of the highlights were a mini-croissant filled with Georgia shrimp salad and a smoked salmon canape. I believe each of us had 6 items total.

The next course included plain and currant scones, hot from the oven. They were amazing, served with clotted cream and (my favorite) lemon curd. Man, just remembering them makes my mouth water!!

The final course was the sweets course, and this was completely over the top amazing. There was a cream puff with Grand Marnier glaze, a lemon tart with fresh raspberries, two kinds of macaons, and this little tiramisu petit four. There was altogether way too much food, but we fought the good fight and managed to eat every bite. Our server even gave my mom a little to go box with her four favorites, so she got to relive her fancy afternoon out at home with a cup of good old Twinings Earl Grey.

12/06/13 | Link | Rating: 4.0
107. Ronald H.
One of the most beautiful hotels I have ever stayed in. Clean rooms. Nice central air in each rooms. The staff is very nice and  famous hotel. Very nice hotel bar to lounge.

27/02/15 | Link | Rating: 4.0
108. Mike B.
The lobby here is great.  The location is great.  The rooms smell and look like you are staying at your grandmothers house.  Is that a bad thing?  Not really, just feels a little dated for so fancy of a place I guess.  

I was a little surprised for a Ritz though how dated the rooms felt.  I expected the place to be a little nicer than it was, but I would still stay here again.  The staff was friendly and helpful and the lobby and bar downstairs are great.  

There are also plenty of places to go within walking distance if you want to get something to eat outside the hotel.

28/03/14 | Link | Rating: 4.0
109. Alexis S.
The afternoon tea is SO GOOD. The table setting was lovely, and the finger sandwiches and desserts they serve were delicious. They really give you a lot, too. We left with a "doggie bag"! Price is worth the whole atmosphere .

19/08/14 | Link | Rating: 5.0
110. Jana C.
Just walked past front blue awning along Peachtree,& had most delightful experience with cute, beautiful animals!!

20/04/14 | Link | Rating: 4.0
111. Tony D.
This was my first stay at the Ritz and I have to say I was truly impressed. Your experience starts when your car door is opened for you by the valet, and the front door by the doorman. I arrived late Tuesday night on business, walking into the hotel around 10:00pm. I was handed a warm hand towel by the doorman, and it truly was refreshing. Every member of the staff that I encountered here was extremely professional and courteous. The room was gorgeous. All of the counter tops were marble. The bathroom was very spacious, including the shower. The bed was amazing. I also had a chance to dine in the restaurant and bar over the past few days. The omelet was one of the best I have had. Also, the grits were out of this world. So much different than what I have had in the Philadelphia area. Hopefully on my next visit to Atlanta I will be staying here!

19/12/14 | Link | Rating: 5.0
112. Amanda W.
Today I went to the Ritz in Buckhead for Mothers Day Tea. The tea itself was fantastic, the tea options, sandwhiches, and dessert were all wonderful. However - upon arrival when we first sat down our waitress offered us champagne with strawberries (which she implied were complimentary). We of course thought this was a nice touch - as the afternoon went on she kept refilling the champagne as it got lower. So again - you assume it's complimentary when it keeps flowing and is included in the cost. When we were finished she dropped off the check on the table, and asked if we would like her to top off our champagne before we left, we said sure. She then picks back up the check and takes it back to add the it to the bill. At this point my mother and I realized oh my god she's been charging this the whole time? When she came back with the check we obviously told her never mind to the last glass - realizing she now has us up to a 215 dollar afternoon tea bill. And to top it off - had charged us 26 dollars for the strawberries with cream (not kidding and no exaggeration - each of us had less than a half of cup of berries). I immediately asked for the manager Steve H - who saved the day and is the reason I am still giving this a 4 star review. Steve was calm, he didn't quibble over the bill, immediately understood, and removed the charge from our bill. After this happened the waitress didn't return to our table once - couldn't even face us to apologize and say she's right she shouldn't have racked up a huge bill to increase her automatic 20% tip. Steve was fantastic. Steve was professional, personable, helpful - and everything you could have hoped for when you ask to speak to a manager when you are unhappy with something. The Ritz itself was fantastic, clean, organized, great food, valet even offered to take a picture for my mother and I for the holiday. Because of Steve - we will be back - but beware the waitresses and be wary of the berries ;)

10/05/15 | Link | Rating: 4.0
113. Virginia C.
As one would expect from the Ritz, great service and comfy rooms.  This brand always has a way of making you feel at home (no matter the location).  This property reminds me of the Tysons Corner Ritz Carlton--located near an upscale mall with lots of shops and terrific restaurants. Convenient.  Highly recommended!

10/04/15 | Link | Rating: 5.0
114. Richard G.
Great place to stay in Atlanta.  The hotel is very comfortable.  You are greeted from the street to the door to the elevator all day . I got a room with a king size bed.  Very large and comfortable.   nice sitting area, lighted closets, and even hey what card noting the weather.  Turn down every night with chocolate

The hotel is about 10 to 15 minutes from downtown.  Great location .

The food here is amazing.  They also have a comfortable bar.  Live music on a Thursday night trumpet player and a pianist

food ******
service******+ white glove dinner
décor******
value***** but pricey

10/07/14 | Link | Rating: 5.0
115. Stacy H.
Stayed at the Ritz Carlton for a NYE trip to ATL. I stayed with 3 other girls in a double bed room . Overall the hotel was really nice, a little older than the Ritz I am used to but it was in excellent condition. The staff were always helpful and nice and I had no issues with the valet/ parking. We did have one issue with the light bulb going out in the closet , room service sent a maintenance person up within the hour to have it fixed.
This hotel is super close to Lennox Mall as I was able to walk over there . Overall I had a nice stay it's pretty close to shopping and food, I would definitely stay again.

07/01/15 | Link | Rating: 4.0
116. Michael K.
When I hear Ritz-Carlton, I expect excellent everything. Meaning, the exterior and interior of the building must be quite impressive. Also, customer service and food service needs to be spectacular. The Ritz-Carlton in Buckhead was average all the way around. They did have excellent customer service though.

I expected a lot more from my room. The room felt like a room at a three star hotel. I have been to the ritz in different cities and this was the first one where I felt the rooms were not up to standards.

The food was just alright and their burger isn't great at all. Their dessert was sub-par and just not worth the price you pay. However, we did have a Buffett style dinner for our guests and it was great. Maybe, it was just the food we got at the bar area that wasn't good.

Don't get me wrong, the service is top notch. However, it's not worth an average of $500/night for regular rooms. I stay at four star hotels and get the same quality of rooms.

23/02/15 | Link | Rating: 3.0
117. Karen K.
Day 1: valet opened the door for the taxi driver and left me to roll my own bag.
Reception advised gym is closed and reopened at 5 am...it's 10 pm, it's okay, not everyone is as committed to  no matter what it takes. Rooms are nice but overall the hotel is dated. Phone in room was not set up to dial in-room dining and it's okay, I need the extra walk and not wanting to add 23%gratuity for room service...I make my way back to the lobby, head to the bar and order the healthiest protein, veggie, carb mix that I can "clean up". While getting chatted up by a local golf coach, I change my order "to go". The only Ritz tx I can attest to is the bartender whom recommended I taste the Malbec before buying and while robust alone, it certainly improved the taste of my $41 filet. So far, not so good. First impressions and attn to detail need improvement at this Ritz in Buckhead.

10/09/14 | Link | Rating: 1.0
118. Cereeta B.
Three stars for service and location. Can walk to Lennox square mall if needed. Staff is very accommodating and friendly as reputed. The rooms are just not very nice at all they are average and small. I normally stay at the Omni in Atlanta and will continue to on any future visits.

30/04/15 | Link | Rating: 3.0
119. Sputnic E.
Simply one of my favorite hotels in Atlanta. Room size and cleanliness means a lot to me. This room doesn't disappoint. Service was great.

02/05/15 | Link | Rating: 5.0
120. Tom E.
22 or so years ago, I remember my first trip to Buckhead and the intersection of I assume it was called "Lenox Rd" and Peachtree.  There was a young Phipps Plaza, a much smaller Lenox Mall, and the commanding Ritz Carlton.  That Ritz was the gateway to Buckhead- all 22 stories of it.

It also housed "The Dining Room", many to have believed this was Atlanta's flagship restaurant, one of only 14 restaurants in the nation to have been awarded a AAA 5 diamond and Mobil 5 star ratings simultaneously.  

Just to sidetrack really quickly- Ritz Carlton is very prevalent in the Atlanta area- having 2 hotels, a building with condos, and a golf/lake resort about an hour away.  The property located in Buckhead (Uptown Atlanta, not the city east of Atlanta) just celebrated its 30th anniversary in January, making it the oldest Ritz in the company.

With all of this being said, why would I have waited all of these years to just now visit?

First of all, when I was younger, the Ritz in Atlanta (Downtown) was cheaper- so that enticed me.  Second of all, the traffic in Buckhead kept getting worse and worse (it should not take 15 minutes to leave your hotel).  Also, I had heard the Dining Room shut its doors, breaking my heart (I snoozed, and I lost).

I had this itch this weekend to finally visit.  I am a Marriott Silver rewards holder (which Ritz falls under), so I figured let's see what this can get me for the weekend.  I booked the reservation last minute, and off I went.

Upon entering the property, I was shocked to see there was a self park option (stay to the right!)- which is cool and unique for a Ritz property.  I didn't want to stand anyone up in my camo at the front door (ha).

One thing I noticed though on my walk to the lobby (small maze of meeting rooms before you get to the lobby) is that the employees would not greet me to the standard I am used to.  They all had a look of defeat and kept walking.  Interesting!

When it was time to check in, a gentlemen quickly got me taken care of, and off I went to room 1427.  He told me they were going to have jazz in the lobby until 1AM (I checked in about 9PM), but I had other plans that evening.  

As I was walking towards the elevator, it was nice to see how nice everything was.  I then found the 5 elevators.  For 510 guestrooms, I asked myself "is that enough?"  You do need your key to operate the elevator.  

When I got to my room, it was right there.  I thought to myself, "great, next to the elevator".  The room itself was nice, clean, and comfortable.  I noticed though the walls were paper thin- I could hear the people next door, even when they whispered.  Thank God I had plenty to drink before I woke up.

When I went out and came back, I wanted to check out the pool and fitness center.  It looked like it was not a 24 hour option here.  As I was walking back, I saw the entrance to the Dining Room.  I paid homage and continued.  I also saw uneaten cupcakes and spilled drinks sitting on lounge chairs waiting for mice to snack on.

I had a nice view of that very intersection I spoke of in the first paragraph.  I kept my curtains open for a morning wake up call.  I sure got one!  Going to bed at 230AM and waking up to some weird ass alarms at Phipps at 732AM was not my definition of sleeping in.  The alarms went on for about an hour, I thought I was dreaming.  The noise factor here was definitely a let down.

Upon checking out, the room attendant was very friendly to me.  So was the guy in the elevator who was assisting another guest with his luggage.  So then why is it when I walked through the lobby and pass not 1 not 2 but six employees and only one of them said hello?  Usually if I stay at any other Ritz, everyone says hello!  I mean at the end of the day, they are "ladies and gentlemen serving ladies and gentlemen".  I guess I am the exception ;)

At the end, I was glad to have finally knocked this place off my bucket list.  I would like to check out that pool one day and some other rooms.  I feel like a place of this stature and history deserves another chance, however I expect some kinks to get smoothed out as well!

31/03/14 | Link | Rating: 3.0
121. Katherine K.
I finally went here for high tea recently.

It was something I've been wanting to do since my birthday in the summer, so I was looking forward to it.

We walked through the beautiful lobby, I checked out the sparkling classy bathroom, I told my date I wanted to live in the Ritz....

So we were really early, like it was probably 2:20 and our reservation was for 3:00, but the Olive Oyl thin hostess was very kind and genteel, and seated us immediately. There was a bit of confusion with the waiters as they were like uh, who is you? But then it got figured out.

Ok I came here for high tea so I wanted like the Alice in Wonderland tea party... ok? I don't know what I was expecting but I was expecting something FAB.

So we picked the high tea meal, bit of a confusion, neither of us had been. Waiter was gracious starting off his spiel about different types of tea before I interrupted him and told him I wanted to try the English Breakfast.

High quality tea.
My only complaint was I guess I was really thirsty. I drink a lot of water. I kept drinking my WONDERFUL tea and sitting there wondering too long when I would get another cup. I wish they could have just left the teapot because I just wanted TEA TEA TEA

They brought out the sandwiches. They were ok. Nothing extraordinary, but we were both hungry and ate them clllllll. Then the pastry tier. Also good.

Like you can tell they're all suspiciously pre packaged but it was still delectable.

Seriously good pink macaron. light fluffy melty poof.

It was surprisingly filling. I guess there were a lot of sneaky calories in all those snacks.

I would definitely go back again. It's nice for a special occasion.

02/02/15 | Link | Rating: 3.0
122. Jennifer S.
This is the Ritz!!! I was expecting an over-the-top experience but instead it was no different than staying at a 3-4 star hotel.

The lobby was beautiful but the hotel is dated. My original reservation was at The Ritz-Carlton Downtown, but since they had openings, I moved my reservation to Buckhead. It's in close proximity to great shopping - walking distance, but I just can't get past how dated the rooms were.

Will I return: probably not, I'm looking for something more.

19/01/15 | Link | Rating: 3.0
123. Alex J.
Well appointed as you well expect from most Ritz Carlton hotels. Service also very good.  We also rented room meeting with lunch service and quality was very good. Cocktails at the bar with live music is nice.

17/05/15 | Link | Rating: 5.0
124. Brittany M.
A friend of mine was in town and was staying at The Ritz. She invited me to come and have lunch. Having never been to The Ritz Carlton (despite being born and raised here smh), I happily obliged! It was gorgeous just in the lobby alone. She took me to her room which had a great view of the city and Lenox Mall. As she took me around, everyone on the staff was courteous and pleasant. I also had some of the Ritz-Carlton cake, a very decadent piece of chocolate cake that they're known for. I definitely had to stop myself from getting more. As I was partaking of the Ritzy cake, one of the staff members told us a little bit of history about the hotel, including that this particular location had the most repeat visitors! I was able to take a look at the indoor pool, fitness area, outside terrace, and gift shop where my friend bought me a beautiful candle for coming to out.

We then went to the dining area for lunch where a pianist was filling the room with beautiful music to go along with the beautiful decor. For drinks, I had a Buckhead Cosmo, which was delish! For lunch, we just decided to pick a few appetizers and sample everything. We had the coconut shrimp rolls (my favorite of the apps), black bean empanadas, truffle fries, and crab cake. Everything was great! Our waitress was pleasant also. Hopefully, I'll get the opportunity to come back soon. I didn't even stay there but can tell it's definitely an experience!

29/09/14 | Link | Rating: 4.0
125. Jessica K.
This review is for the spa, fitness/pool area, and poolside dining. My massage and facial were great, excellent therapist! The locker room and lounge area is odd and uncomfortable, especially if there are more than 2 people in the tiny, spa locker room.

Around the pool, no staff is around to help with a food order, or tell people that the hot tub is NOT a children's pool (a family had their toddlers in the HOT TUB for over an hour, yes, HOUR)?!?! Dangerous and unsafe! If you asked anything, no one knew the answer they'd have to ask someone else.

Overall it wasn't bad, but it wasn't as great as other Ritz-Carltons I've been to. Not worth the price.

Pro Tip: Post treatment bring your stuff downstairs to the Locker Room in the Fitness Center, it has the proper amount of showers, privacy areas and amenities.

14/03/15 | Link | Rating: 2.0
126. Aaron P.
I enjoy a fine hotel from time to time so I decided to stay the night here on my way to the Biltmore in North Carolina.

The valet was awesome and they run an efficient shop.  The bellman and doorman were also very friendly and seemed to genuinely want to help.  Check in went very smooth and the lady at the front desk also exceeded my expectations.  The free champagne during check in was a very nice touch as it lets you relax a bit amidst the hustle and bustle.

The lobby and lounge area were beautiful and fitting for the Ritz Carlton name.  The building location is smack in the middle of Buckhead which makes it convenient for things to do, but traffic getting in was a nightmare.  
The room was nicely decorated and appointed with the necessities.  The carpet was a bit worn and the chair had a layer of dust on it towards the back, but nothing too major.  I'm glad they've kept the mini bar, as many hotels have been doing away with those.   This is also the only hotel at which I've stayed that had a toothbrush holder in the bathroom.  It is all in the details.  

The air conditioning did not cool very well, and I was hot all night.  The bed was not very comfortable and the pillows way to flat.  Even 2 did not feel like enough support for me.  The biggest problem was this bizarre buzzing noise that lasted all night.  It sounded like someone was using a belt sander.  I was only a few rooms from the elevators so it may have had something to do with the machinery.  I didn't notice it until about 3am, and by that time I figured it too late to change rooms.  

The service here was top notch as expected. I'd be willing to give this hotel another try, and request a room further away from the elevators next time.  I just can't justify over 3 stars for a nearly sleepless night.

14/03/15 | Link | Rating: 3.0
127. Keri L.
My husband took me for my birthday weekend. I expect a lot when I hear Ritz Carlton, especially in Buckhead... This was far from a great experience.

First, the rooms are small, there is nothing at all special about the decorations  or amenities. Tiny bathroom... I have more room at my own house.

We were there on the weekend, and there is nothing to eat for a quick breakfast. You either have to order room service, eat in the downstairs restaurant or pick a very limited selection off a cart. Better bring a breakfast bar in your bag.

This was a very disappointing time. We ended up cutting our trip short because we were so underwhelmed by the price and the name... There are so many other, better options in Atlanta.

30/04/15 | Link | Rating: 2.0
128. Matthew B.
When someone says, "I need you to go to Atlanta and you're going to stay at the Ritz-Carlton, Buckhead, the only response you should ever give is "ABSO-FREAKING-LUTELY!"

Yes, so I said absolutely and I couldn't have made a better decision about that stay.  Unfortunately, it was on one of those random cold spells where it was 10 degrees outside and then a week later it was 70 but hey, who cares about all that global warming mumbo jumbo when you're at the Ritz. (Clarification: Global Warming is Real)

Stayed here for three wonderful nights.  Housekeeping did an amazing job and kept me oh so comfortable and happy.  They were out of rooms with a king bed so I opted for an accessible room that did offer a king bed. I made sure with the front desk that if someone requested an accessible room, that I would be more than happy to give it up.  They assured me they had plenty...and I digress.  The room was actually slightly bigger and I swear, I had one of the best views of Atlanta.  The robes were superb, the bed like a cloud, and the bathroom products, some of the best in the world!

Literally, I'm counting the days until I get asked to go back which as of today should be about 275 days.  Until then Buckhead, until then...

Take care & savor/relax it up (at the Ritz)!

03/02/15 | Link | Rating: 5.0