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Twelve Hotels & Residences in Atlanta, GA

Twelve Hotels & Residences in Atlanta, GA

Specialties

Combine urban chic and casual comfort and you get an environment like no other; this is what TWELVE Hotels is all about. Our Atlanta hotels combine the convenience of home with refined boutique offerings that cater to your every indulgence.

 

Company Info:

Rating: 3.36

Address: 400 W. Peachtree Street, Atlanta, GA, 30308
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (36):

1. Rose D.
The woman working at the front desk was terribly rude and not helpful at all.  I'm not sure why she's working in the hospitality industry.  We did not feel welcome and will not go back, ever.

24/05/10 | Link | Rating: 1.0
2. Terrence J.
I stayed here in April from check in to check out I enjoyed the entire experience. The two bedroom was big and there was plenty of space to not feel cluttered by others. The only downside to the room was that there isn't a door to the master bedroom which I found to be rather weird. I ordered room service for breakfast off of the brunch menu and it was rather tasty. The valet parking area filled up really fast and if you don't check in early you will be using the resident parking area which is one street over.

24/05/11 | Link | Rating: 5.0
3. Susan H.
Worst hotel experience of my life.

In order to get the "Advance Purchase Rate" they make a big point of saying they will take the full amount of your stay when you make the reservation.  Except they didn't, they took it 3 weeks later which meant I had to monitor my account.  

When I checked in they charged me a second time for the full amount.  I had to speak with 3 people before I got anyone who knew what they were doing.  The attitude of the staff was annoyance that I was bothering them.  They did not offer to cover any overdraft costs that I might incur due to their mistake but only agreed to do so after I spoke to them about it.

Because of their incompetence and lack of customer service I'll never stay here again and I'll tell all my friends to avoid the place too.

27/10/11 | Link | Rating: 1.0
4. Sarah Sickles C.
I stayed at this hotel in July 2008 for a little over a week for business.  The rooms were beautiful and well-appointed.  The bathrooms are especially nice, particularly if you're staying with a few guests for the weekend-- very large and comfortable.

I will say that I also stayed at the Atlantic Station location and enjoyed it more, but only because of its proximity to nightlife.  This was a much nicer "stay"--  more quiet, nicer service, and I felt a more luxurious experience.

07/02/09 | Link | Rating: 5.0
5. David G.
I travel to Atlanta often and this property has become my hotel of choice. Having stayed at this location approximately twelve times since opening I would say that my experiences have been generally very good, staff and housekeeping have been attentive. My only criticism would be that the room sizes and amenities vary considerably. Some of the rooms are quite large with huge walk-in showers, tubs and dining areas. Other rooms are quite small, especially corner rooms. I would recommend that upon check-in you ask for one of the "larger" rooms if available. Very convenient to MARTA which opens a world of access to other parts of town.

06/05/13 | Link | Rating: 4.0
6. Brian L.
Wow, I'm staying here on the day that Rose has posted her review and I couldn't have had a more different experience.

Checked in yesterday to find that there was a leak in the ceiling in the bedroom part of my suite.  They sent maintenance within ten minutes and investigated the problem.  Desk manager was ready to move me to another room immediately but I had a dinner meeting with business partners.  While we were eating they took care of everything and fixed what was happening.

Manager sought me out the minute I came back in the door and by the front desk to let me know the resolution.

For business, these rooms are absolutely perfect.  Mini-kitchens with large functional fridges, large work spaces for the traveling business person with a separate room to sleep in.  Pretty close to what one would fine in a Residence Inn.

Also, this is right across the street from the Civic Center MARTA stop, so instead of having to pay $30 flat rate taxi fees each way, my $4.50 MARTA ticket helps with the travel budget.

Around the corner from the hotel are several restaurants, which range from very high end (F.A.B.) to fun/bar pizza to carry-out Jimmy John's sub sandwiches.

Valet parking looks expensive but isn't it always?  But Valets were quick to summon taxi's for us whenever we needed them.

25/05/10 | Link | Rating: 4.0
7. Dane K.
Twelve is a nice and modern property, but the service is lacking. I'm fairly convinced that the staff at the desk was constantly on a party line to their friends, every time I walked in/out they were on the phone and if I approached would hear them whisper "hold on a second'

The biggest problem I had is their Internet just didn't work well or at all. In 2011, this is as big of a problem as if the toilet didn't flush. The wireless signal in my room was extremely weak to the point where I tried it on four devices and it only even saw the network on one of those 4. I asked to be moved to a room with better Internet, but at no point did they seem organized enough to just move me into another room at that time. The one time where it seemed I had a chance it was still not certain so I needed to check back. The other 2 days I was told they were completely booked and there were no other rooms available. The problem with this is 20 minutes later there were people checking in, presumably getting a room somewhere in the hotel. This means there were unoccupied rooms at the time I asked, and their failure to move me was a lack of ability to turn-around rooms because they're understaffed.

On the one computer where I did get a decent enough signal for it to work, it worked fine for 2 nights but on the third night kept disconnecting and/or was just entirely too slow to even use (think 1998 dial-up slow). I called to the desk to ask, she said it was because they were so full that everyone was using it. Well, you're in the service business so maybe it's time to upgrade instead of thinking this is normal. It's not normal.

I was on 15(1508) and the engineer said their wireless access points are "in the center" of the hotel floors, 8-10 etc. This is absurd if true, that's totally inadequate for such a large property.

They do have an actual wired Internet port, but only at the desk, not in the bedroom area. I asked for an Ethernet cord, and they gave me a laughable 3' cord that would leave me tethered to their nasty chair at the Internet terminal. I've stayed at enough hotels and seen enough "stains" to know not to sit at the desk chair, especially in a hotel where they have an in-room Internet terminal at said chair. Don't advertise you have wireless Internet if it's not really that functional.

How can you run a hotel that's 100% occupied and not have a single housekeeping person on staff that comes in at any point between 4 PM and the next day at 7:30 AM?  What if one of those gazillion people supposedly checking in has an issue? You just tell them to fuck off until the next day, like you did to me? You've failed.

The room stank of B.O.- when you walked in (or maybe wax or a cleaning product), primarily by the kitchen.  I'm not sure what it was but it didn't go away for the duration of my stay.

There were 3 clocks in the room, and all 3 had different times. One was an hour fast, one an hour slow, and one was about 7 hours off. Lazy.

There are two TVs in the room. One I could not get to work, it just sits on the home screen like a frozen computer (and you can't even power it off). The other TV in the bedroom was extremely slow and almost unresponsive, you had to keep hitting the same button for anything to work. Very annoying.

I arrived at 8:30pm Sunday and was told their restaurant Room was slow and there probably not open for anything other than drinks? Despite that their posted hours say until 11. I guess the W's restaurant was probably still open at 8:30PM, should've gone there.

This hotel is part of the Preferred Hotel Groups association, but they offer no miles or points so it's completely irrelevant. This hotel seems to attract a lot of foreigners who probably don't care about loyalty programs with the other American hotel chains.

The non-frozen-TV reverted to the ad-infused home screen which oddly kept advertising adult movies. I've stayed in hundreds of hotels but never rented an adult movie, but "a variety to suit all tastes" was promised, which I would assume would mean gay titles, but alas no it did not. It was just Cum Sluts 12 and so on. Tacky.

The hotel name references Centennial Park, but don't expect to actually see a park. It's not near. The side where the park is has been built up so if there ever were a view, the "W" hotel blocks it. This hotel is sandwiched between a major highway and on the other side the same major highway's exit ramps. And it can be somewhat loud if you're not used to city noise. I'm from Chicago and live equally as close to a highway but this was by far twice as loud. Windows lack soundproofing. It's loud outside and there's nothing too much to look at but a concrete jungle of somewhat ugly concrete buildings.

And I'm fairly sure this is the first hotel I've stayed at with a balcony where they didn't provide a chair to sit on. Did they not intend the balcony to be used? Makes it seem even more like an abandoned condo project gone hotel.

08/11/11 | Link | Rating: 2.0
8. Michelle C.
Rooms were nice and clean.  Felt like a condo with the full kitchen - which we did use because of our 18 month old.  The room IS next to the highway and you do hear highway noise at night.  The rooms have thin walls - heard the group in a nearby room having pre-party drinks - laughing and hollering until they left to go out (about an hour later).  I do like the hotel and would probably stay again.

16/04/12 | Link | Rating: 4.0
9. Emerald Y.
I stayed here for a weekend Bachelorette Party and it was the best hotel ever!!!! i was able to get two rooms online for a reduced price with Valet parking included. I mostly stayed in the two bedroom suite, beautiful kitchen with new stainless steel appliances and a bar with two barstools. The one bedroom suite kitchen was a tad bit bigger. Nice big flat screens in all the rooms, the two-bed room suite had a King bedroom and a double bedroom the size of a regular size hotel with the living room/kitchen area in the middle. nice big bathrooms!!! a nice small balcony overlooking the pool

It was like staying in a friends condo but with maid service!!!
The hotel supplies a set of dishes and utensils  but pots and pans for cooking are by request.
The front desk was very helpful and tolerant of 13+ drunk women calling down for different requests!! I don't think she blinked an eye when we used the cart to usher up tons of grocery bags and two boxes filled with bottles of alcohol!!!

Overall i had a wonderful stay at Twelve, hallways were quiet except for my crew, the bar downstairs seemed nice, i noticed a small band playing a set on Saturday night. I would definitely stay again and even try the Atlantic station location too.

12/03/11 | Link | Rating: 5.0
10. moore t.
Rooms were swank and clean.
Hotel is right off I-75 and very, very noisy.  Hard to sleep b/c of interstate noise.
Service is lacking.  Phone calls are not answered at front desk, valet runs about 15 minutes late, luggage carts are not easily accessible.

Nice hotel but would not stay here again.

09/10/11 | Link | Rating: 3.0
11. Nishi M.
I stayed at this hotel for close to two weeks for a work stay.  The room itself is beautiful and the location is great.  The staff is not trained properly, or does not understand following protocol to create a consistent experience for the customer.  I travel a lot and this was one of the first times that I received such harassment and unprofessionalism from the valet service.  After long working days, I had one of the valet attendant argue with me in regards to a parking spot designated for my company.  Every day, there was an issue.  I got locked into the gym and couldn't get out until someone heard me banging on the door, because the phone inside the gym was not working and every other door was locked.  Neither the front desk or the valet could figure out where I was actually supposed to park for two weeks which was pre-paid by my company and I ended up having a warning sign GLUED to the driver's side window the first night.  It took at least 10 minutes to get in or out of the hotel parking.  The housekeeping left wrinkled sheets and a crumpled blanket and did not refill the coffee packets when I asked them to clean the room only twice over two weeks.  My key cards never worked from the underground parking P2 where we were required to park for the entire stay no matter how many times I had them re-key them and kept them in a sleeve away from any other object at all.  There was a holiday festival parade on the streets directly surrounding TWELVE that was going on which made any access to the hotel impossible and the hotel gave us absolutely no warning, so I parked a half mile away and had to walk back to the hotel because police officers wouldn't let us through.  Definitely wouldn't prefer to stay here again and wouldn't suggest this location others.  Hope the staff can get better, because the location is quite cool.

01/06/14 | Link | Rating: 2.0
12. Kate H.
This is an odd place. The plusses:
Big suite of a room with floor-to-ceiling windows and a great view
Good location for visiting the aquarium
Decent restaurant in the lobby
The strange:
It feels empty. Though there are some people in the lobby/restaurant area, the hallways, elevators and gym are empty.
The gym has the worst elliptical machines I have ever used.
There is nothing in the lobby but a front desk and the restaurant/bar. No place to get a soda, bottle of water, coffee in the morning, etc.
The car valet didn't seem to want to take my car.
The guy working the bar kept ignoring me even though there was only one other person sitting at the bar.
Next time, I would probably try to find a place that feels a bit more happening. I felt like that Woody Allan movie when the train passing in the other direction is having a wild time...and he's not.

16/05/13 | Link | Rating: 3.0
13. London F.
Very Modern!!!

While checking in they gave our room away so they upgraded us which was a plus. These are condo style, which include a kitchen, living room, dining room, 2 bedrooms and 2 baths and in one bath its a shower and bath tub in the other just a shower! It also has a balcony that had a wonderful view. The windows were amazing... ceiling to the floor type windows which enhanced the amazing view.

The only downside to this property is for the price it should include parking and it does not which is a thumbs down. Its $30 to valet and $10 to self park however if u self park just know hotel parking only has about 15 parking spots and they have way over 15 rooms so its never a parking spot. So you are better off valeting if you are staying for the reminder of the night! Another downside was that it was 85 degrees or more and the pool was close :( The location is just okay it is not in the heart of everything but I enjoyed it

Other than that I cant complain.... Very nice place to stay in Atlanta

01/05/12 | Link | Rating: 4.0
14. Jeni C.
Stayed at the Twelve Centennial Place for almost three months for work and I was treated very well and made to feel at home the entire time! Kitchens are well equipped and the staff will not hesitate to bring anything you need. Hotel is also very conveniently located close to the highway. Food at the restaurant is also very good, make sure to try the Salmon!

21/08/13 | Link | Rating: 5.0
15. Dissatisfied C.
If I could give this hotel less than 1 star, I would. I am in utter shock of the lack of respect and absolutely gruesome customer service. Hearing so many "great" aspects about this hotel and seeing some "great" reviews made me want to refer it to a friend of mine when she came into town for her birthday this past week. She wanted an upscale, yet affordable priced hotel that she could stay in for the weekend. I guess good looks don't come with good people. As a surprise, me, her 2 aunts, and her 2 sisters got her a cake from Piece of Cake and surprised her in her hotel room. I ended up buying the hotel room for her so that the surprise could take place. She is normally away at school so none of us can ever spend her birthday with her (we all live here). This year, we just knew we would get the chance and have a nice time! That's where we went wrong. After working 12 hours as a waitress, I was running a little late, so we ended up having the surprise around 10: 30 p.m. (right before she came back from her surprise dinner with her parents). As time went on, her aunts were getting tired and decided to head out, but before they could, my friend's two eldest brothers came to surprise her! It would've been so great, if only the security hadn't been so disrespectful towards us.As we were walking to the elevator, the attendant of Indian descent and an African American male security guard asked where we were going. Not assuming they were speaking to us, we kept going. When they said it a little louder, I was definitely caught off guard. I asked myself why is it any of their business where i'm going if I had been in this hotel for hours now? Is it not okay for me to go back to the room? If I am with two guests with me, why do you need to know who they are? I didn't read that anywhere in the guest policy. I didn't see that it said that it was mandatory for me to answer two strangers about my whereabouts without receiving an explanation from them as to why the question was being asked in the first place. Immediately, I felt victimized of a situation that could potentially stir up tension if I didn't answer them. So I told them that I was going to the guest room in which I was already in that night. They then began to ask which room it was. I then immediately felt threatened. Another guest walked by who happened to be of another decent and was not stopped for questioning as I was. Clearly if I were to be stopped randomly and no one else was, there must have been a reason, so I thought. But, I was not given the explanation. As frustrations began, I immediately asked for the manager on duty. While asking for the manager's name, another security of African American decent came over as well. I didn't understand why I needed three people to assist me with one question that still wasn't answered. After asking for the manager, I was refused the name. A couple minutes later, they finally told me that his name was "Bob." Bob is a very common name. I asked for his last name and again they refused. I asked for their names (on their name tags it only has their position), and they refused to give me that as well. It felt like I was being tossed around in a circle of games when I was only trying to get back to the room to finish celebrating her surprise birthday. After taking the option to not continue with the childish game of 3 Twelve Hotel employees and return to the room, the boys and I walked away and got on the elevator to find out that the card was deactivated. So once again we were back in the childish game of 3 Twelve employees. After reactivating the card, we went back to the room. Everyone was worried about what was going on downstairs, so we told them the story. Honestly, working in customer service for 6 years now, I am utterly disgusted at the childish ways that their employees work. With such a fine hotel, they have a terrible night staff. This isn't even the end of it. While talking with the family about possibly relocating and contacting management in the morning, we get a knock on the door. It is the two disrespectful security guards from the lobby. They wanted to search the room due to a "noise complaint." I'm not sure how searching a room goes hand in hand with a noise complaint, but we let them anyways. They went on to say "ahhhh lookahere party party party." Yes, a surprise party, I didn't understand the "joke." He then went on to say that there were too many people in the room and because of that, we were kicked out of the room. If I were told that the main reason for getting stopped in the lobby was because they assumed that there were too many people, I would've gladly said that I apologize and we would've immediately moved the surprise to one of her aunt's houses. If we were to get a noise complaint as a warning before hearing the news that we had "to get out," then we still could've moved it. Safe to say, we will NEVER pay money to this TERRIBLE hotel again. Go for the Westin, WAY better customer service.

04/10/14 | Link | Rating: 1.0
16. Pamm B.
I stayed here during Atlanta Pride weekend.  The hotel was just adequate and certainly not good value for the price I paid.  At close to $200 a night, one should expect a higher level of service than I get at the Best Western chain (excellent service for a lot less money).  

As someone else said, the internet service sucks.  It's weak and sporadic as well as not being a secure connection.

Housekeeping never showed up until after 4:30 pm and then only did the bare minimum.  They finally carted off my room service tray and took with it my cutlery and coffee mugs and didn't replace them.  I had to call down for replacement items and the person wasn't happy about it.

Room service hours  were weird and minimal.  The menu selections, especially for late night dining were limited.  The late night "menu" consisted of three sandwich choices and chips and cookies.

The furniture was shabby and stained.  There was a huge brown stain on one of the drapery panels.  It was nice to have a balcony but there was no place to sit.  Dragging a large chair out there was not an option.

No one thing stood out as diminishing my time there, rather all of the little things made me uncomfortable.

This was my second experience at a Twelve property.  I stayed at the one in Atlantic Station last June.  That experience was worse than this one.  I will not go back to Twelve.. EVER.

14/10/13 | Link | Rating: 2.0
17. Wes L.
I stayed at the Twelve Centennial September 10-12, 2012.

Overall, the hotel was trendy, roomy, and worth the price.  I was in town for training at Ernst & Young two buildings down.  I normally stay at W Hotels, but the Twelve was listed as a preferred property so I decided to give them a try.

Upon checking in, the Front Desk clerk told me she needed to place a credit card on file for incidentals. I gave her my credit card and was shocked that 15 minutes later there was a pending charge for $75 when I checked my mobile banking app in my room. I asked her about it and she said she was sorry she forgot to mention there was a pre-authorization hold of $75 until you check out. I felt a little misled but at that point what can you do.

Fast forward to Wednesday, September 12, I checked out early due to an 8:00 AM meeting.  I was delighted that they were able to hold my bags until the afternoon, as my flight wasn't until later that evening.  I retrieved my bags around 5:00 PM and headed to the airport for departure.  It wasn't until I retrieved my suitcase from baggage claim did I realize my Ipad wasn't in my suitcase.
I called the hotel to report it missing and to explain that I had used it that morning to find train times.  I distinctively remember it sitting next to my suitcase on the bed while I packed up my clothes and shoes that morning.

For the next 2-3 days I was passed back and forth between Annie Jackson and Rustin (can't remember his last name), who were supposedly over housekeeping at the hotel.  After explaining my situation over and over, I demanded they find my Ipad.  Both claimed that there was only one key card swipe back into my room after I left and it was by their housekeeper Maria.  Rustin said he would investigate tapes and ask Maria about the Ipad, but reported back to me that she did not see it on the bed, nor was it found in the laundry chute or room.  I was furious. He also added that he had no reason to doubt her integrity and suggested I use the "Find My Iphone" feature to try and track it down.  At this point I was shocked.  How could the housekeeper not see an Ipad while cleaning the room and making the bed?

Over the course of a month I sent multiple alarms, messages, and eventually a remote swipe to the Ipad.  It still has to this day not been located.

My advice: Make sure you do a thorough check of your room when staying here.  For the price paid that week, I would have expected a much higher level of honesty from their employees.

20/11/12 | Link | Rating: 3.0
18. Ashley D.
The hotel room was nice, but the carpet in the hallways throughout the rest or the hotel were dirty. It was not physically possible to sleep on the couch pull put bed and neither queen beds in the bedroom had fitted sheets on them. When we inquired about the sheets we were told they did not have any. We were gone from the room the entire first day only to return at 5 pm the the room just starting to be cleaned, which took an hour, so we went to the pool to wait only to find that the pool was closed to fix a light bulb... We checked out early and did not stay the second day. Poor, poor management.

17/08/14 | Link | Rating: 2.0
19. Jennifer B.
So... I don't know if all of the hotel rooms are the same, but ours was more like an apartment! We were on the 16th floor, and our room had a full kitchen, dishwasher, two televisions, and a desktop computer. Every staff member we encountered was beyond helpful and friendly. The guy who is originally from New York (I assume the manager) was an absolute delight and pointed me in the right direction to the aquarium. I wish every hotel was run like this one...
If you are looking at staying downtown, I would highly recommend this hotel.

06/08/13 | Link | Rating: 5.0
20. T D.
We stayed here while attending Cavalia.

Probably is OK if you live in this apartment building. But when you stay here as a hotel guest they definitely let you know that you are a transient. Parking for one is a real pain. You have to park off-site and it is problematic getting your luggage to your room. Also, the elevators are for residents.

I didn't find the location very convenient. It's as though they couldn't sell all their condos and are trying to make their mortgage payment by renting out units.

Cleanliness gets 4+ stars. Nice view of downtown Atlanta. Close to the interstate (and noisy).

I guess as far as hotel amenities are concerned it is nice to have a full-size kitchen and living room. But, I don't spend a lot of time in my hotel room, usually, when traveling. So that doesn't really make up for the other issues.

It's an odd place.

21/04/13 | Link | Rating: 3.0
21. Aki S.
Quite like an apartment. Have been "stranded" here for days due to snow storms but the space is ample, the restaurant, Room, has been quite a delight. Quiet. OK gym, not the most advanced but fine enough for you. Decent bar. Feels a bit hidden so not packed with people. Would come again.

12/02/14 | Link | Rating: 4.0
22. Asma A.
Very Safe and secure place to live!! I love coming here to visit my friends... It's a high rise condominium so the view is great! Very conveniently located in the heart of downtown, with minutes away from your nightlife spots and restaurants.

They have a tikki bar, and sweet/kind/respectful professional concierge staff.  

I take a star away because they are VERY VERY STRICT ON PARKING!! your car WILL GET BOOTED!!! do not park in any illegal spot, read the signs prior to parking, if not get ready to pay $75! (I know! I have done it twice!) Also I hate that visitors have to pay soo much for parking here... They definitely should get something where there are free visitor parking spots. Even if the residents here give you validation, its not like the validation for them was free either (They prob get 10% off from the price that you have to pay)

At the end of the day, I love coming here!

15/09/12 | Link | Rating: 4.0
23. Sean M.
Beautiful hotel, great location and we got a darmned good rate on Hotels.com . We found the place easily and after we valeted the car we checked in and were upgraded to a suite (sweet!). The woman at the front counter was helpful and welcoming and the valet was great too. The room was beautiful, I loved the decor and the place is spacious and the fact that there is a full kitchen is a huge plus. Add to the fact that the kitchen is actually nice and well appointed as opposed to what you usually find at most places it was a really great touch.

OK, the room is straight-up chilly in here. The living room area has a sliding glass door and it is so poorly insulated so with it being late December in GA and the fact that it's about 30-40 degrees makes it REALLY chilly. We adjusted the heat and it just isn't helpful. The bedroom is comfortable and it's nice and clean (this is a big issue for my wife) so that is great, the pillows could be better but aren't bad.

Overall, I really love this place and if we are back in Atlanta again we would probably come back too. Great staff and great location.

29/12/12 | Link | Rating: 4.0
24. Inas M.
Clean room...slow service. HORRIBLE experience with staff...we had a birthday party we were celebrating, and we're told no more than 4 people, before any disturbance/any noise and we're treated unfairly. I understand if we were inappropriate, making too much noise, which was not the case. We had everyone meet there and we're leaving to go to our party somewhere else. Even if we were having a party there, any disturbance would made sense to give us WARNINGS....like we were given, but we were NOT causing any problems. Unlike the couple, we saw having sex completely naked by the pool the night before. Outside of us being harassed about us having a party in the hotel, which we were not, but had the right to do whatever we wanted without causing a problem...Yeah the room was clean. The sofa bed was terrible, but this will be my first and last time at at a twelve hotel. $28 to park overnight...ridiculous!!!

17/08/14 | Link | Rating: 2.0
25. Lisa Y.
Came by for NYE since some of our friends actually live here. The view is amazing! Gorgeous view of Atlanta. I fell in LOVE with the idea of living here, but.. due to limited parking, I doubt it, since I love having friends over.

Parking.
Since it's a hotel, they valet only. Unless you're a resident and you have a keycard to get in to the the parking garage. Be careful if you're trying to be sneaky. We saw a G35 booted when we came downstairs to let some more friends in. By the time we got there, parking was full, so we, and a bunch of other folks, parked in nearby parking lots. Luckily, it was only $5.

Elevators
You cannot use the elevators unless you have a keycard, which is awesome for safety reasons :] However, our friends had to actually walk us to the elevator when we wanted to leave, which can be quite a hassle since there were so many of us leaving at different times.

Overall, I met great new friends for 2013, and got closer to those I weren't so close too. Had an amazing night, and hopefully, I get to keep in touch with some of the new people I met :]

Happy New Years, Yelpers! :]

01/01/13 | Link | Rating: 3.0
26. Karla M.
Great Hotel!!!!....Stilll needs a little better training on customer service on the Lobby. I didn't like that theres No Concierge available.
HOWEVER, everything else was SO GREAT! Love the space...We stayed on the 2 bedrooms and 2 bathrooms at the 12 floor and the experience was AWESOME!!!
The full kitchen very nice, the big bathrooms are awesome and the view to the city was excellent! Another GREAT thing is their location....very close to the Aquarium, The Coca Cola and the downtown area, next to highways and pretty much everything.

10/07/14 | Link | Rating: 4.0
27. Keith K.
Nice hotel / residence combo spot. Came here to visit a friend and enjoy the rooftop pool.  We enjoyed our BYOB'S, but they also have a well stocked bar and grill for the guest and residence.  Only down side is you can't pour your own drinks when on the patio? Or your own food.  Overall this was a very nice shout spot to catch killer views of the sun setting on the West side of the city, with a cool breezes, and cold drinks .

05/08/14 | Link | Rating: 4.0
28. Lindsey B.
Stayed three nights for work trip. Modern concept is nice , follow thru is lacking. Tub had residual dirt as if wasn't washed or rinsed well. Sofa in room looked worn and was missing the pillows that were on the website. The mirrors had smudges and the coffee machine has many layers of old coffee grinds. Lunch service was good. Breakfast first two days left much to be desired. Cookies at snack time were DELICIOUS. Every time they served grapes, they were never washed. Key cards sometimes didn't work on elevators. All staff was very friendly and down to earth. I love the modern and industrial feel. Hotel has great potential. Just need to raise the bar.

29/10/14 | Link | Rating: 3.0
29. Anna P.
Interesting hotel/residence set up.
We stayed here over a weekend in the hotel rooms. The rooms were OK, especially considering the higher rates.
Having the kitchen in the room was convenient, but I found the decor too cold and bare.

06/05/14 | Link | Rating: 3.0
30. Chuck M.
I recently stayed at the Twelve Hotel Centenial Park for a weekend business trip in Atlanta. The room was very nice and spacious. Kitchen was great with updated stainless appliances. Shower was huge. Lots of space in the room/suite. Furniture was also very nice.

The only drawback was that the glass sliding doors (floor to ceiling) would creak as the wind blew. I heard them a number of times during the night, but no biggie. Other people from my company were woken up often during the night and were irritated with this.

Bar was nice and the front desk people were ok, but not great.

If I go to Atlanta again I would definitely stay there again.

03/02/15 | Link | Rating: 4.0
31. Kishan P.
Very nice hotel very well managed good environment clean when you stay at this hotel asked for Xavier at the front desk very polite person and helpful.

07/11/14 | Link | Rating: 4.0
32. Loni N.
Amazing hotel room with kitchen amenities. Great walking distance for restaurants and bars. The room has ample space, it felt like I was in one of the condo units there. Staff is very attentive. I will be staying here again when I am in Atlanta.

05/04/14 | Link | Rating: 5.0
33. Max-Arthur M.
Regarding the restaurant. The service is by far the worst. I do not know if they just get these "thugs" from the street and suit them up in a uniform and expect them to have a clue about the dining industry. The female serve was stereotypically ghetto and offensive. She made a slur during our exchange that pointed to her lack of education, homophobia and general sub-human, inbred status. I pity the next LGBTQI person who expects to get just a cup of coffee at this place.

09/05/15 | Link | Rating: 1.0
34. Kenya R.
I ABSOLUTELY love this hotel now. The entire experience was wonderful.  The valet parking guys were awesome, the front desk reps were very helpful and attentive.  I was only suppose to have 6 people in my room but I ended up having more because I was throwing my daughter a slumber party,  and they didn't charge me extra for it. The suite itself was very breathtaking.  I had a nice size kitchen with all the proper amenities and I loved the bathroom.  I think this was my favorite part of the suite. The view of downtown Atlanta made the experience just that much better. For the price of the room it was well worth it in my opinion.

25/07/14 | Link | Rating: 5.0
35. Renee K.
I was treated here by my company for a mini-holiday party lunch. Despite all the hype, I wasn't too impressed.

It started with parking. Being attached to a hotel, you'd think it'd be easy given the parking deck, but it wasn't. There were two paths, one for residents and the other for guests. And the guest parking was only available through valet. So our team sat there in the car waiting for valet to take the car, but no one was there and no valet team was in sight. We sat there for almost 10 minutes. We finally gave up and parked at the meter on the street to make our reservation time.

The inside is very calming. Being in downtown Atlanta, the calming environment was very welcoming. A lot of natural lighting and neutral colors made the space look larger.

We weren't seating immediately, despite having a reservation. The place wasn't too busy and our table was in clear view from the hostess podium. Instead, we had to wait 10 minutes for them to "clean" even though no one went to the table.

When seated, our server arrived immediately. He brought waters for everyone and mentioned the daily special. He was very helpful in answering any questions.

After going around the table, I ordered the Cobb Salad with no bleu cheese and a Coke Zero.

Cobb Salad - chicken, avocado, tomatoes, cucumbers, bacon, red onion, medium poached egg and balsamic vinaigrette dressing.

^ The Cobb Salad was as expected - all cobb-y. The chicken was dry though, the salad would have been better without it. The poached egg was pretty good, despite my skepticism.

Our server was very attentive and made sure all drinks were filled, all questions answered, empty plates were removed promptly and bagged our food in to-go boxes. He was the highlight.

Will I be back? Seriously doubt it. I wouldn't make the drive.

20/01/15 | Link | Rating: 3.0
36. Lisa L.
This place recent went through some serious water damage that the maintenance team probably peeled off the wall paper from parking deck to the 8th floor. Please fix it soon because the walls look terrible!

Also the club room says it's open until midnight. I guess if has been temporarily closed due to the water damage or something because I cannot swipe into the club room.

09/01/15 | Link | Rating: 4.0