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W Atlanta - Downtown in Atlanta, GA

W Atlanta - Downtown in Atlanta, GA


The W Atlanta Downtown energizes and inspires, a wonderland of sensual style amid major corporations and specialty shopping. Close to Georgia Aquarium, Centennial Olympic Park and the Georgia Dome.


Company Info:

Rating: 3.55

Address: 45 Ivan Allen Jr. Boulevard, Atlanta, GA, 30308

    Hotels in Atlanta, GA



    Comments (94):

    1. Jeffrey L.
    My neighbors and I from TWELVE Centennial Park next door walked on over this evening and had a few drinks at the main bar, dubbed "The Living Room," on the first floor, which is currently the only one out of a total of 5 open. As can be expected from any W, the place was very posh. When you enter via the main entrance, the glass double-doors swing open automatically for you. I was expecting to pull open the doors manually, so it made for a cool first impression on me. But be careful not to get hit in the face by those doors, which was what happened to one of my fellow TWELVE residents!
    The drinks from the bar menu, which includes light fare, are a bit pricey, but interesting. I had the "Absinthe-Minded", which as the name implies is an absinthe-based concoction and quite strong, served in a champagne flute. Bless the waitress, wearing a short tight black dress, for serving the 20 - 30 of us TWELVE residents. She handled our orders quite well.
    As for the other patrons, the place was not crowded so they were scattered among the very expansive couches. We'll have to see how crowded it'll be this weekend. One caveat: This W is not nearly as large as the W Midtown, so the setting will be intimate.

    27/01/09 | Link | Rating: 4.0
    2. Ashley A.
    Love the W Hotel chain and this location was no exception!  The rooms are posh yet comfy and the decor is fabulous.  The staff is always attentive and welcoming.  This is an upscale place, so things are a bit pricey, as they are at all upscale hotels.  I was Downtown for business, but was totally satisfied with the nightlife provided within the hotel - the Living Room is always buzzing and the Drink Shop was cool and classy.

    14/10/09 | Link | Rating: 4.0
    3. Denise H.
    When I travel for work, I like to stay at the Sheraton and Westin hotels, build up my free nights, and stay at the W on vacation. I'm re-thinking this strategy... The W's have become TOO swanky to the point of uncomfortableness (is that a word?!?). This W is no different. Expensive drinks. Expensive food. Expensive parking. Absolutely gorgeous rooms but not completely functional. Try putting on your face in that super low light! Like many other W's there are no doors to the bathroom and only frosted glass doors between the sink and the toilet. I wouldn't recommed this setup if you are with anyone other than your significant other. I'd also recommed getting a room as high up as possible. We stayed a few floors up from the lobby and could make out the songs the DJ was spinning late into the night. If you are staying to party and drink, this place is perfect. For comfort and relaxation, the heavenly beds at the Westin are much better.

    01/08/09 | Link | Rating: 3.0
    4. Karl H.
    Stopped by the W Downtown after the St. Patrick's Day parade -- only planned to get 1 drink at the lobby bar...  This place is uber cool -- pricey, but worth it for a few drinks.  The decor is stunning.

    21/03/09 | Link | Rating: 4.0
    5. lindsey k.
    I had a massage at Bliss Spa at the W Downtown - Atlanta on Saturday night with Karla. She was FANTASTIC! It was the first time in a long time I felt like a masseuse took interest in my needs/wants and tailored the 75 minutes (of heaven!) to what worked for me. Karla really made me feel like I was getting the VIP treatment. But, I have a feeling I'm not that special - she is that thorough to all of her clients! :)
    Total relaxation - and I love the option of using the delic. Bliss Body Butter instead of the traditional massage oil.

    07/12/09 | Link | Rating: 4.0
    6. Jesse G.
    I stayed here for 3 nights during the January Market.  It's only about 2 blocks from Marta and 2 blocks from AmericasMart, basically the ideal location for limiting cabs.

    The staff is incredibly friendly and accomodating.  Every request was taken care of promptly without hesitation.  This included a later check out request.  I also made the unfortunate mistake of leaving behind an ipod, which I discovered was missing while at the airport.  The front desk staff located the item and shipped it via Fedex to my home the very next day, that's the sort of thing that makes me a lifelong customer.

    Ammenities: the minibar is outrageous, they have everything from top shelf liquor to gummy bears. Prices are crazy high of course. The beds are very comfortable.  Desk space is very large which is great for work. The closet was also terrific, even for 2 people.

    The shower....Um....not so much.  I shared a room with a colleague and we actually had to shower with the lights off in the bathroom so the other person wouldn't have to watch us showering through the frosted glass.  (yes, you would be able to see the person clearly enough to make both people uncomforatable).  I think that was a huge mistake for a "business hotel".  Midtown location, sure go with the see through, hipster showers, but not downtown where everyone stays for work.

    BLT serves a nice meal at the usual steakhouse prices.
    The cocktail bar on the 2nd floor has a terrific staff and serves up some incredible drinks.

    The atmosphere is dark and hip, a bit like a nightclub.  This was all well and good, but I didn't care of the overwhelming smell of incense burning all day long, a bit much.

    All in all, a very good stay.

    12/01/10 | Link | Rating: 5.0
    7. Phil M.
    Wah-waaaahhhh.  So the sign changes colors, enough said.  Anyways.. it is super-hip and super expensive.  A bottle of Grey Goose is a reasonable $350, in case you  are curious.  We had a few drinks.. specialty cocktails are okay, but nothing new or exciting ... they just give new names to old classics.  I will say the wait staff was great and service was perfect.  If you ever wanted to live inside of a Design Within Reach catalog, go check it out.

    13/02/09 | Link | Rating: 3.0
    8. SD L.
    I was at this hotel for a meeting. Quote from one of the attendees "We are not hip enough for this hotel." Too true.
    To be positive, the staff was excellent and the rooms were comfortable. Nothing at all about our stay.
    But....the rooms we DARK - tomb-like to quote another attendee. The walls are painted dark dark dark brown. I turned on every light in the room, and I STILL couldn't find a place light enough to read.
    There was loud music (uncomfortably loud) in the elevators, restrooms and waiting areas.
    There were no coffee makers in the rooms. One participant called in the morning to get one, was told 'oh come down to the lobby' which meant way too expensive coffee. Then they asked if she wanted a pot of coffee ($25.00). Then she finally explained she wanted a coffee pot. They told her 'those are in demand....may not be available.' No kidding. She got one ,but only one sad little coffee pod. Not refilled during the rest of our stay.
    The drinks in the bar were outrageously expensive. We saw a lot of guests coming in with coolers or shopping bags.
    Overall a comfortable place but I was glad to be on an expense account.

    26/01/10 | Link | Rating: 3.0
    9. Joshua H.
    I stayed a night here while visiting Atlanta and was very impressed.  It's a new property with a very modern design and a great staff.  The pool area is on the 16th floor and has a nice view of Olympic Park.  The pool itself isn't deep, but it has a great lounge area that was open all night.  The staff was extremely friendly and knowledgeable about the area.  I would definitely recommend this to a friend.

    31/03/10 | Link | Rating: 4.0
    10. Kelly T.
    A bit of a funny story- I logged three stays here in the same week.  Basically I checked out every single night thinking I was leaving, only to check back in later that night for work.

    This was the newest W Hotel in Atlanta (based on my understanding), and was supposed to be the hottest new spot in town for nightlife, but from what I saw, it's pretty overrated.  We hung out a few times in the lounge area, but it wasn't busy at all.  In fact, the bar area closed early- as did the second floor bar

    The rooms were nice and clean, but again, it was a new property.

    Overall, just a pretty decent new W.

    Note: I am on a personal mission to stay at every W Hotel in the USA (and then hopefully branch out to worldwide!)

    27/03/10 | Link | Rating: 4.0
    11. Alicia W.
    I have totally fallen in love with this place. I'm a jeans and tee kinda girl who occasionally likes to get dolled up and pampered and I have found my new hangout destination when i'm feeling that urge.

    Like everyone else I can say this place is a tad bit pricey. Drinks average $11 a piece and the beers from $6-$8. What would you expect from the W though. Seriously. I have to say i'll just have to budget a bit better, but the staff and the crowd make up for it. The staff is super friendly which I was a bit shocked by at first and the crowd is the same. I honestly expected snobby and pretentious but instead I got the complete opposite. The environment is warm and the staff is friendly, outgoing, and always full of great convo. And the layout and decor......O lawd. Fabulous.

    I've been to 2 of the hotels hot spots. If you like chill and chic hang out in the lobby. It doesn't seem to get as crowded as the Wet Bar on the 16th floor, but it still makes for a great time and more laid back scenario. If you're into mingling, dancing, drinking, and doing all this pool side then head up to the 16th floor known as Wet. The vibe is the same but def more upbeat, and there's a pool with a great view of downtown, minus the huge Southern Company sign facing you on one side. My only complaint with the Wet Bar would be that they need more pool side seating. If you don't arrive early good luck. The plus side is that on Sat and Sun they have pool parties open to the public with d.js spinning all day long into the night. It really is an awesome place and I would highly recommend it to everyone no matter what you're into. If you can afford to spend just a little bit of cheese then go because I guarantee whatever idea you may have in your head about an experience here can be topped by the cool and attractive staff and the ambience.

    Also i've noticed at most W hotels the parking can be quite the turn off. Here you have options. There's street parking which works out because it's not like Midtown where everyone parks on the street, or you can valet which can run you $8 or $15. $15 is if you're attending a special event at the hotel, and I don't find $8 at all expensive for valet at a W and they actually park your car versus taking your money and allowing you to park your own car. I never understood that. ??

    Anyway, I've found a new love and it goes by the name of The W - Downtown.

    15/06/09 | Link | Rating: 5.0
    12. Sharon K.
    I was here in the downstairs bar (I didnt realize there was anything upstairs until we were leaving- apparently, that is the spot to be). The decor is beautiful. It really looks like a dream. 4 stars for that, however, the drinks left something to be desired.  They were horrible. Honestly. And at these prices, you should be able to justify the cost. it was like a novice bartender or just some random person made them. yuck.

    27/06/09 | Link | Rating: 2.0
    13. Erica C.
    This is my favorite hotel in Atlanta.  By way of a disclaimer, I live here, so I don't usually stay in Atlanta hotels.  But my wife and I began a new tradition earlier this year - to treat ourselves to a pampered night at a nice hotel a few times a year - and we started with the W Downtown.  The decor is sleek and sexy, and the staff is extremely friendly.

    I had booked us a smallish suite, and received an upgrade upon checking in, as our suite was not yet ready.  The skyline views from the floor to ceiling windows were spectacular, and made us feel like tourists (even though we only live about 7 minutes away).  

    Food and beverages are a bit pricey, but that's to be expected.  What we didn't expect was the dust.  Because the halls are dimly lit and dark in decor, you may not notice it.  But the whole place (including each item in our mini bar, the headboard, and all of the lighting fixtures in our room) had a thin layer of dust on it that I wouldn't have expected for the price we paid.

    All in all, a great way to kick off this tradition.  The bar was certainly set high!

    23/11/09 | Link | Rating: 4.0
    14. Megan F.
    I have been here a few times... once I was working directly next door at the Fashion Cares event. Their Valet is amazing. So prompt, and always kind.
    I had a massage done at the Bliss Spa upstairs with Monica and she was absolutely amazing. She made me feel like a total diva. I had been in a wreck a couple months prior, and she got out all the aches and pains. It was wonderful.
    I will definitely be going back again and again.
    W Hotels are supposed to be upscale, and treat you well. No matter who you are or what you look like. I realize I am young and many young people don't have the dough. But this hotel treated me like a total princess, unlike the W Hotel in midtown which isn't so hot.

    08/01/10 | Link | Rating: 5.0
    15. Kelly S.
    This is just a review of The Living Room, which is the hotel bar.

    This place is just not my cup of tea. I'm not a wealthy trendsetter type, so this place doesn't suit me at all. $12 cocktails make my wallet and other things pucker.  Also the trendy decor just doesn't make me feel very comfortable.  But they DO have big couches, which are nice and comfy.

    The staff was great, and there's a choice of valet parking, or self-parking, self-pay lots across the street.

    If you like hip, trendy, (and don't mind spending a little more money on drinks), I really think you'll like it here. I'm just more of a t-shirt, jeans, and cheap pitchers of beer girl.

    14/12/09 | Link | Rating: 3.0
    16. Natalie G.
    This hotel is really luxurious, but I just could not get over the shower. It's been weeks since I stayed there and the idea of the shower still makes me livid. Whose idea was it to install an open shower, with no door and with all see-through walls, and to top it off, bad water pressure? I'm a firm believer that when I pay to stay in a nice hotel, I am also paying for water pressure. The showers I took at this W were some of the coldest and worst of my life. Even when I turned the water temperature and room temperature up as much as I could, I would still be FREEZING while I was showering and when I came out of the shower.

    So there it is. I can't even comment on anything else about this hotel because I was so infuriated about the showers. I don't mind the darkness of the rooms, and I LOVE the beds at Ws, but that SHOWER. I seriously will never stop talking about it.

    06/03/10 | Link | Rating: 3.0
    17. Phoebe T.
    Awesome ambiance and a great place to grab a quick drink (either in the lounge bar up front, at the BLT restaurant bar or upstairs at drinkshop). They have juices right next to the check-in desks and everything just looks really sleek and cool :) Haven't actually stayed here but I enjoyed the time we did have here (went on a helicopter ride with my husband from the super cool helipad!! and then went to get drinks at BLT). Highly recommended special occasions place. FYI, parking is valet only here.

    12/11/10 | Link | Rating: 4.0
    18. Reg R.
    I had the fortune of staying here in late May 2011 and had a great time.  The location is suburb.  The feel the staff were genuinely friendly and helpful.

    It's close to MARTA  and the Acura service was a plus.

    I was given a fantastic upgrade to a corner room and the views, especially at night, were spectacular.  The 'Wet' area (pool) was nice, but if you are looking to sunbathe, I would recommend going somewhere else because of the obstructing overhang of the building.  Unfortunately, on the weekend I was there, a gay/transgender pool party on Saturday totally trashed the pool area.  It was disgusting.  Cigarettes and trash in the pool!

    More security probably would have prevented this.  I know folks have complained about kids in the 'Wet' area of the W Downtown, but I would rather deal with kids.

    Otherwise, it was great.

    24/06/11 | Link | Rating: 4.0
    19. Karin H.
    Stayed here for a weekend during my boyfriend's day off on his tour. The W is always nice, safe, upscale, and fun. The decor was admittedly a little weird, but advanced and a nice change of pace. The bed was probably the most comfortable I've ever slept in. Front desk staff was friendly and welcoming. Room was decorated in the same way -- funky lamps and lighting, with floor-to-ceiling windows and dark walls. My one complaint about this design enrichment is the current trend of no-privacy bathrooms. There is no shower door, and is completely surrounded by glass. If you are the kind of person who enjoys cleaning themselves without an audience member in the room, you may want to look elsewhere (note to the designers of these bathrooms: why not include some type of pull-back curtain, for those of us who don't necessarily have anything to hide, but still want to?) (EDIT: After reading other reviews, apparently some rooms DO have shower doors? And tubs? Front desk told us there were none. Anywhere. I dunno, you guys.)

    As far as the downsides, the valet was super crappy. The dudes working it were a bit rude, and we had to wait upwards of 10 minutes one time just to get our car. Thank goodness I wasn't in labor or anything, because surely I'd be sending my child off to college before they would return with a vehicle for me.

    When we asked the front desk staff about the showers in the rooms, or if there were any showers in the area with doors, anywhere, like, anywhere, we were told that their amenities were listed on the website and that, essentially, we should have known. I would have appreciated a better response than that (maybe, like, something like, "We are sorry you didn't know that," or "surely it isn't your fault that you didn't know that," or  "you definitely aren't stupid for not knowing that," or "I certainly hope you don't even feel bad for asking about it") but, sadly, I felt like I had been living in a peasant's world of shower doors and privacy that apparently hasn't existed since the dawn of time. My bad, W. My bad.

    I will note that there was also one instance of kids running up and down our hallway, banging on every door along the way. Certainly, this wasn't the hotel's fault, but I'm still bitter about the lack of shower doors. Can I emphasize this some more?

    Overall, a great stay. I would most likely stay here again, although I'll probably bring a swim suit for shower time. Because there are no shower doors (in case I didn't mention that yet).

    20/08/12 | Link | Rating: 3.0
    20. Sia G.
    Love the Bliss toiletries. Fun, sexy rooms. Bathroom design..meh.

    24/04/12 | Link | Rating: 4.0
    21. Juichia C.
    Stayed here for quite a number of weeks before finally moving to Atlanta. I love and hate W Hotels. W Hotels are unique, fun and chic. But they seriously lack in convenience. You're from out of town and you need to get some tampons from the hotel store? Good luck finding one at the W.

    The decor of this W is nice, there are 3 bars I believe, and all 3 are quite nice. The free coffee in the morning was very good, and they also offer some unique teas.

    Tried their shuttle service (Acura service) to get to work, it is complimentary but of course you have to tip. It's again, not convenient even though it sounds like it should be. A number of times they didn't have a driver, and another number of times it was just too busy. The guy told me to take a cab instead. Yes, I know I can take a cab, but what then is the point of your "Acura Service" that should be serving your customers?

    06/10/10 | Link | Rating: 3.0
    22. Angela M.
    Lucky for us, Jimmy won a raffle for a free weekend at the W Downtown.  Since my frugal genes would never let me pay the prices that they charge for this place, particularly when coupled with my pragmatic taste, the only way we'd ever check out this place was under such circumstances.  But it was nice when flying in from out of town to just check in next door, rather than waiting for Jimmy to be done with work by sitting at an open cubicle and doing more work.  

    The room was pretty, but not terribly functional.  So much space was devoted to the modern bathroom, that the area with the bed seemed somewhat cramped, rather than cozy.  The modern shower is just glass wall, with only part of it being privacy glass.  Thankfully the toilet gets its own room with closed door.  However, if you forgot to deadbolt the door, and the cleaners came in while you were in the shower, there's no way they wouldn't see the full monty.  There are lots of artsy touches - a decorative but not powerful lamp, artistic pieces on the walls, decorative pillow and throw on the bed.  But the chaise is only a foot away from the bed... seems to me they could've taken some of the shower space to make the bedroom seem less cramped.

    We got some great time by the pool, which is on the 16th floor, offering good views of downtown and Centennial Park.  Even though the pool is tucked under the majority of the building, there's always part of it that was exposed to full sun.  The lounge chairs are modern and the bar is only a few steps away, since you have to walk through it to get to the pool.  The workout room is nice as well, with multiple treadmills and ellipticals overlooking the curve in the connector, and several weight machines as well.

    Check in was friendly and easy.  We were slightly disappointed when we asked during check-in if BLT was open for brunch the following day and were told simply no, since we'd wanted to try it as part of the weekend experience.  However, the in-room menus indicated that BLT did serve breakfast, so I checked the hours on my phone, and sure enough it said not open Saturday and Sunday.  Confused, but trusting, we opted to try several places downtown that we haven't gotten around to now that we live further north.  When we came back after an awesome dinner at Agave, BLT steak was packed.  So we asked the hotel staff again when they opened on Sunday, and we were told 6:30.  Oh, dinner only.  Then saw on 4square the next morning, as we waited in line for Mother's Day brunch at Murphy's that one of my friends had checked in there that morning... to make a long story short, I was disappointed at the uninformed hotel staff who didn't even seem to want to get the right information or recommend anything in the area instead.  I expect a place like this to be more than just a pretty face, but it seems to me that's just what it is.  Especially if you like purple.

    12/05/10 | Link | Rating: 3.0
    23. Caitlin L.
    We stayed at the W for my birthday evening, so we're locals and weren't interested in proximity to restaurants or touristy things.

    The W is by far the prettiest hotel I've stayed in. Our room was gorgeous and comfortable. I loved the bathroom and my Fiance and I kept discussing how we wish we lived there. The Bliss products were a nice touch and you can bet we took all 12 bottles home with us (we are paying for them!). And, of course, the pool and both bars were excellent and beautiful!

    Upon check-in the front desk was unable to check us in due to computer problems so they comped a drink for us in the living room and we waited about 15 minutes. The drink, a white sangria, was great and not light on the booze. The hotel staff over the weekend was great, zero complaints. In fact, I can only come up with one complaint from our stay and it's not at all worth dropping my rating down a star:

    On Saturday morning we went up to the gym because I wanted to get a run in. I'm not typically a dreadmill runner, but it was easy and convenient. The treadmills they have are all touch screen and I stood there staring at it for a minute before thinking I understood the concept of it. I quick started the treadmill and could not increase the pace for the life of me. I was jamming the up arrow with my finger and nothing was happening. As someone who was interested in getting a sweat in, walking at .5 wasn't going to do it. I ended up having to literally cup my hand around the bottom of the screen and bear down into it in order to change my speed or incline. Not everything needs a touch screen and this is one of those things. After doing 35 minutes of intervals and hills my arm was killing me. For the next two days after my entire forearm was sore from that machine. I know most people don't use the gym at hotels, but for those of us who choose to, have equipment that is user-friendly. Again, my treadmill issues aren't worth dropping my review because everything else was just wonderful and I can't wait to come back.

    22/06/12 | Link | Rating: 5.0
    24. Whitney T.
    I haven't stayed here yet but I did go to "The Drink Shop" lounge this past weekend. It was really nice, I enjoyed it. It wasn't crowded like I expected it to be, I was hoping there would be a little crowd. The drinks were good and the whole set up is nice and classy. There's also a lounge downstairs but the people in there were older and just tooo laid back for me. Some guys working the doors told me to go to "The Drink Shop," I'd like that one better and they were definitely right. I can't wait to return!

    20/02/11 | Link | Rating: 4.0
    25. Gianna R.
    I have mixed reviews about this W I stayed here this past weekend for 4th of July... I stayed here for 4 nights and upgrades to a Corner Suite the Room was great the bed was Comfy the Pillows were a bit to soft but the Suites are way better and worth the upgrade..  The Bathroom in the Suite is Private compared to the Regular rooms and its Huge, it has allot of room with the double sinks and Huge Mirror the only bad part was the lighting it was very hard to put makeup on because it wouldn't get bright enough..  I loved the Shower it was Sexy and Romantic and Big Enough for 2.   The Pool area is gorgeous but I wish it would get more sun and on weekends with having the Dj is a really nice touch.. Now the Issues.. The HBO in our room wasn't working and it took them 2 days to resolve the problem, Our room was not cleaned in a Timely Manner we would leave for the day come back around 3-4-5pm and the room still wasn't cleaned that is just unacceptable in a Hotel like this..  There was a bunch of Rowdy Kids at the pool and this is a more Adult Oriented Hotel, Kids should be behaved and if they aren't when we would speak to the Staff about any of our problems they would only be snotty and act like they were doing us a favor and then nothing would be resolved.. Also the Valet were not very friendly either and with a charge of 30 a day plus tips they should have been allot more helpful..  If they have an adjustment in the Staff I would def come back here again and would probably rate it allot higher but the staff and the handling of our issues brought it down to a 3 star....  If they would take the staff from the W buckhead and put it in the W downtown this would be a total 5 star..

    07/07/10 | Link | Rating: 3.0
    26. Suzana U.
    The rooms are dark and I wish was more lights at night. There isn't much privacy in case you will be sharing with a friend because the shower is open and you can see when you are in bed.
    No wireless Internet for free unless you stay at the bar/lounge area wich is weird if ur not drinking at night.
    Good location , close to Martha train and restaurants.

    22/02/10 | Link | Rating: 3.0
    27. Kevin E.
    Drunk Shop was cool but when we went up to Wet Bar not impressed. Pool bar on 16th floor.  Dumb hostess throws away my $16 drink after I ask her to hold it while I pull money for cover out. Thanks for laughing instead of getting me a new one.

    Pool area very windy probably nice on hot night though.

    Bathrooms were a mess and like a lake. Place with this level of quality should keep an eye on the details, we're paying a premium to be here.

    All in all nice place but when u see a group of 40 plus patrons you might want to treat us different that the 20 something's.

    15/05/11 | Link | Rating: 3.0
    28. Joes L.
    Is it just me or did anyone else feel like this hotel was "too cool" to stay in? The W Downtown is an uber posh place and definitely a treat for travelers who like unique places, but it's definitely for a very precise customer. Bruce Wayne, maybe? Very Gotham City - in the way the room was dimly lit with chrome furnishings and violet, velvety bedding..I felt a little like Nicole Kidman from Batman Forever. Great for that, a little much for the business traveler prepping for a day of meetings.

    04/11/12 | Link | Rating: 4.0
    29. Blake I.
    The appointments in the room were incredible; I had a king room and the decor was beyond my expectations. If you are in this room type you'd want to be intimately involved with your roommate since there is an open glass shower with no curtain dead center of the room and all your goodies will be on display when using it.

    This is one of the newer W properties with easy access to I-75/I-85....and herein lies on of the reasons for only one star. I am very noise sensitive and had major trouble sleeping in a 9th floor room. The truck noises were constant throughout the night and the HVAC unit runs very quietly and could not provide the "white noise" I needed to drown out the street sounds.

    The second issue is the pool. Although covered and sheltered, it is not heated and not usable on a cool evening.  I had high hopes for this property but afraid it was not the best fit for my needs (a restful sleep in a hotel room).

    26/03/10 | Link | Rating: 1.0
    30. Chrissy L.
    Wet Bar was the perfect place to host a party of 100+ !!!

    Claudia and her catering staff were great to work with and made my event run smoothly
    All of the hors d'oeurves we ordered were delish and at least 2 bites full
    The weather could not have been more perfect- subtle breeze over the glass walls on the outside patio
    There were 4 or 5 seating areas with plenty of room to move around the bars and pool
    The pool was pretty- but I doubt you'll actually get guests to swim in it. It's 3 ft all the way across so the water dancers I tried to hire were a FAIL
    The views are Beautiful- especially when the sun went down
    The space is big enough to have music and still be able to hold conversations with your guests
    All & all I could not have been happier!

    You can rent out the entire Wet bar for a private party and the W will make it snazzy, I'd def. do this place again if I have a big event in Dt Atl!

    09/10/09 | Link | Rating: 5.0
    31. Shradha A.
    We're SPG Platinum members and really enjoy the W chain a lot. We were staying at the Westin Peachtree for the week due to proximity to the conference center but decided to move here over the weekend, hoping for something a lot better.

    I'm also ranking this against other W experiences, rather than other ATL hotels, and maybe it's really a 4-star if you've never experienced another W.

    The decor, ambiance and property are great.

    But --

    - The location isn't so good. With limited food availability, no cabs at all, and being dangerous after dark - not an ideal hotspot.

    The housekeeping didn't do a very good job and didn't even replace our empty shampoo/showergel bottles!

    The concierge wasn't there most of the time, and when there, lied about the availability of the Acura service.

    The invoice had an extra charge that we're glad we checked and got removed! But the front desk started arguing about it even after we gave them a proof-backed alibi of the conference we were at when the in-room was supposedly purchased!?!

    10/08/09 | Link | Rating: 3.0
    32. Sangeetha I.
    First, let's go the likes:

    -Location: Downtown and not sketchy. Pretty central and there are a few dining options around. Not stellar but doable
    -Service: Everyone there from the valet to the front desk staff were all extremely friendly and helpful
    -Night Situation: This hotel is absolutely stunning at night. With pumping music, dark lights, wood decor and very contemporary fixtures, I felt very "hip" hanging around these parts at night
    -Toiletries: There is a Bliss Spa in the building and all the products are Bliss. Quality stuff.

    Now to the dislikes:

    -Room: Ummm...super weird. The room seemed suspiciously Ikea-like and the shower and sink area were not segregated from the rest of the room. There was no door/any kind of apparatus separating these areas from the room and the shower was visible to the room. Just a very strange get-up
    -Room Service: Service was prompt and the guy bringing it up was super nice but the pizza was just awful. How do you mess up a Margherita? These guys seem to be experts at that
    -Pricing: With an exorbitant nightly rate, valet charges, $5 granola bar charges etc this can be a pretty penny.

    I didn't dislike my stay here but I'm not waiting with bated breath to stay here again.

    10/07/11 | Link | Rating: 3.0
    33. Stephanie H.
    This is my second week's stay here at the Downtown W and so far I have been very pleased. (To be transparent - I am a Platinum Starwood member, so I am sure I get perks others may not experience.) The first week I was here I had someone call me to verify my room was okay & there was a huge bottle of water and apple waiting for me (the second visit that didn't happen, but I only expected it because it happened the visit before). The room is spacious - if not dark - lots of lamps but no direct lighting, even in the bathroom. The biggest issue is the food options around. There don't seem to be many and that can be problematic for a business traveler who doesn't want to spend their entire per diem at the BLT restaurant.

    This is one of the nicer W's I have stayed in, and I'm not disappointed. The decor in the public areas is very cool - a sort of bird motif. The gym is a good size. Overall the staff is very helpful and friendly.

    06/03/12 | Link | Rating: 4.0
    34. Adam C.
    We had been invited over to dinner by friends in Morningside and didn't feel like driving all the way back to Alpharetta after midnight so we booked a room at the W ahead of time.

    We were really excited to try out the "zero entry" pool that we'd seen cool pictures of online and to check out the bar and restaurant there.  When we checked-in at 1:30pm, the staff was incredibly friendly and accommodating.  We asked about the pool on the 16th floor and were informed that they had a party going on by the pool, complete with a DJ and a bar (appropriately called "Wet").  We were also told there would be another party at night and another one on Sunday.  

    We went to the room and dropped off our things and then jumped on the elevator to see this pool party.  It was like a scene out of MTVs Beach House with a bunch of younger 20-somethings hanging around every piece of available furniture while a DJ spun loud techno music.  We were hoping for a relaxing poolside afternoon and this was more like a wannabe Club Ibiza beach party, complete with every color of over-sized sunglasses, barely-there bikinis and people smoking by the pool.  The only thing missing from this scene were the dudes in speedos and banana hammocks, thank God.  Furthermore, we noticed that the pool really wasn't a pool, but a glorified reflection pond next to a bar.  At a constant 3 feet deep from one end to the other, there really isn't a lot of swimming going on in the pool and nobody was in the water.  "Zero Entry" takes on a whole new meaning when nobody can actually get into the pool.

    We decided to head down to the restaurant called "BLT" for a late lunch and had an amazing meal.  The complimentary popover rolls are out of this freaking world. My wife loved her margarita pizza and I really enjoyed my chicken sandwich.  

    Heading back to the room, we opted to kill some time by ordering a pay-per-view movie.  The "newest releases" selections were nowhere near as current as what we have at home from Comcast, and the prices on regular movies were $18.99.  I don't even want to guess what the adult titles were going for, but I'm sure it was way north of that.  For $18.99, the movie should at least come with free popcorn, a soda and a box of Junior Mints.  We then tried to hook up to the hotel's WiFi network and saw that there is a charge of $14.95/day to log into the internet.  Really?  What hotel on the planet doesn't have free WiFi to paying guests these days?  Apparently, the W does not.  I was never given a reason, but I assume it must be because it's a very special kind of WiFi transmitted to your computer over platinum-tipped antennae made by hand from old world craftsmen in Latvia.  I'm just saying.

    I started this review with the disappointments.  On the upside, this hotel is gorgeous.  The decor, the music the fragrance hanging in the air, the people who work and stay here...every where you look you'll find something beautiful in front of you.  The staff is very attentive and incredibly polite.  The rooms are gorgeous with great decor and extremely comfortable beds.

    The Restaurant "BLT" makes fantastic food and one helluva a great breakfast in bed.  If you don't believe me, call down to room service and order the "Eggs W" and you'll be a fan for life.

    Our favorite part of our experience at this W location was the bar called "Drink Shop."  These bartenders are more like chemists who happen to specialize in intoxicating liquids.  You start by taking a seat at the bar and explaining to your bartender the types of drinks you like.  He listens very carefully and then thinks it over for a few seconds before giving you a list of options off the top of his head, helping you to decide what you're truly thirsting for.  Our bartender, Jimmy, was a true professional who took great care of us and made our experience at Drink Shop highly entertaining and worth the stop.

    Overall, this hotel experience is worth a 5-star rating.  The food, the decor, the bar, the staff and the rooms are top notch.  I had to dock 1 star for the whole lack of a real pool situation and I took away another star for the ridiculously high prices on movies and WiFi.

    31/07/11 | Link | Rating: 3.0
    35. Lynn E.
    Locals - check out the DRINKSHOP and the Living Room - the perfect spot to meet a client or a friend. Service is friendly and spot-on in this windowed space with modern, comfy seating (think spacious couches, tranquil water feature, menu service, and more).

    29/01/12 | Link | Rating: 4.0
    36. Jaylan H.
    Location:  This is an excellent location for any person interested to visit the more iconic sites of Atlanta.  Centennial Olympic Park, the World of Coca Cola, the Georgia Aquarium and the CNN Center among other venues are within a few blocks of the hotel.  The Human and Civil Rights research center is under construction just two blocks away from the hotel.  Even for the business-minded, several corporate buildings are within walking distance of the hotel as well.  Each W Downtown hotel is positioned for a particular type of traveller.  The W Downtown is probably positioned more for a family/business traveller.

    Ambience:  As only W hotels can do, this hotel maintains the standard of the W brand.  The hotel is filled with dark woods, dark purples and silver.  The hotel has a modern, chic decor with abstract accents.  Room furnishings are modern with well-coordinated colors and proportions to the room.  When you enter the hotel the front desk is between two of the lounges which are very well-appointed.

    Staff:  The staff was extremely helpful throughout my visit with the exception of one hiccup.  The valet company used by the hotel was very professional except when I asked the question "where is the regular hotel parking?"  The valet said that there is valet only parking.  I have been to hotels with this type of arrangement but it was advertised so you know before you book.  In this case, the valet lied because the reduced parking was right across the street.  And, at $30 per day it was a very expensive lie.  I did let the front desk know but it really wasn't the hotel's fault because the valet company is a contract service.  Other than that, every other need was met.  I never had to wait for my car when I called down to have the valet ready.  When I called to have a new iron brought up to the room, the iron was there in less than 30 min.  More importantly, just 5 minutes after the technicians delivered the iron, the front desk followed up, that's professionalism.  It took 5 min to check-in and 5 minutes to check out.

    Room:  AWESOME!  The room is ultra modern.  Glassed-in shower, raised sink basin, window chaise and the list keeps going.  I was never uncomfortable in my room.  To think that I had the "lowest" on the totem pole in terms of rooms is fascinating because my room was beautiful.  I had a great location on the 9th floor, looking out to the west so I could see a few of the locations to the north, including a great overlook of Georgia Tech.  They definitely uphold the W brand.

    Drinks:  N/A .  I didn't visit any of the bars so I can't give a good review of the few.

    Overall:  Another feather in the hat of the W collection.  Aside from the valet fiasco that cost me about $100, I had an excellent time.  I enjoyed time with my family and had an awesome retreat to relax.  Bravo, W Downtown.

    27/05/13 | Link | Rating: 5.0
    37. Kenny C.
    The W Atlanta - Downtown a sleek 28 story tower with approximately 230 rooms, located in the Allen Plaza development in Downtown Atlanta. Located on the north end of Downtown above the 75/85 connector, the development includes W hotel, W hotel residencies, office and retail space.  Due to the economy the development has slow considerably and the building which houses the W and it's residencies nearly went into foreclosure and almost auctioned off.  The area has a way to go before becoming a truly seamless walking/urban neighborhood.

    Exterior Common Areas   [4]
    Driving up to the hotel you drive into the Wheels motor court, indicated by the trademark "W" most properties have outside.  Due to Atlanta's traffic, it's pure hell getting in and out.

    Check-in/Check-out  [0 out of 5]
    I was "greeted" if you can call it that by one of the nasty check in agents I've even encountered.  She was dismissive and super condescending.  She appeared unhelpful, unmoved and as though she didn't want her job.  As a HUGE W Fan, this individual is not what I've come to expect when checking in.  I was given a small room that was not clean.  Went downstairs and was handled by someone else and given a much better room.  I have to wonder why wasn't I given this room to begin with?  I don't throw "I'm a Platinum member" or the "do you know who I am" BS lines about, but in this instance, I felt like the agent could have placed me in a better room.  I'm sure this room is not apart of the upgrade pool, but at least the agent could have tried done more than the tiny and more importantly, dirty room I was initially assigned.

    Interior Common Areas   [5]
    Once you enter the building, you can go left to check-in area or right to the living room.  although oddly shaped and space planned, I really love the decor of the living. It's bright and lively and is definitely a conversation piece unto itself.   Definitely a good spot to start of the night!  You can be in the middle of the action while at the same time having some privacy.  The check-in area borrows a bit of the same feeling yet is a bit darker.  

    I noticed the elevator at this property didn't have the whimsy of some of the older properties, it was really bland.

    Guest Rooms  [3]
    I wish I could rate this room higher but despite the size and view, there nothing spectacular about the room.

    Parlor  [2]
    Your enter an "L" shaped parlor that overlooks the connector and gives you full views of midtown.
    Overall First Impression:  Great - this is what I what I'm accustomed to in regards to size.
    Furniture & Decor:  I think it's hideous.  It's like Barney and Grimace collaborated on the design scheme. Not to my taste.  My friend Richard would love it though :o)
    TV:  40" HD TV with good channel coverage. However, the TV is not adjustable so you can only see it from one side of the room.
    Lighting:  Lighting over the dining table and two table lamps.  During the day it's not needed but at night, its a challenge to balance the lighting.
    Workspace:  There is no designated or functional work space in the parlor.  If needed one could work at the dining table.
    View:  View north of midtown

    Bedroom  [4]
    Overall First Impression:  Nice and spacious.  City views continue around the corner.  
    Bed:  Inviting, very firm & nice linens.  If you're a person who chooses to work in bed, you'll need to unplug several devices so that you can get to an outlet
    Furniture & Decor:  same as the parlor, but I do like the feature wall behind the bed.
    Closet Space: One small closet that houses the safe and iron/ironing board.
    TV:  Identical to the parlor
    Lighting: Lots of lighting on either side of the bed.
    Workspace:  Desk is opposite bed and faces building across the street.  Good lighting and electrical sockets near the desk.
    View:  The bed and desk face the apartment building and the view is of that buildings recreation deck.

    Guest Room Bathroom  [4]
    Sink:  Residential feel with good counter space.  Enough working space for multiple people to prepare without causing any issues.
    Shower:  Nice sized shower with rain shower head.  Good pressure and water temperature.
    Tub:  No tub
    Toiletries:  Typical bliss toiletries and lots of towels

    not enough space here for my complete review.

    For more details please visit:   kennected.blogspot.com/2…

    19/09/10 | Link | Rating: 3.0
    38. R P.
    I've stayed in a couple of W's before and I always enjoy them.  I was able to stay a Friday to Sunday while on a working trip.
    Great downtown location, just a couple of minutes off of the freeway.
    Rooms, like all rooms at the W always have the funky W motif.  I had a corner room with full windows so I had a pretty good view of down town.  Comfy bed, all the usual gizmo's and extras in the room that you expect in a W.

    Staff is always helpful & nice, typical of all Starwood properties. I had called ahead for an upgrade and the front desk person hooked me up.
    Great downtown location.
    Three bars in the restaurant (the pool bar on the roof was closed for winter)
    Walking distance to some good downtown bars and restaurants
    Close to Olympic park

    Dislikes -
    The bathroom.  Even though it was a walk in shower with no door.  The outside floor still got wet.
    There is no door to go into the bathroom....
    The shower does have a partial window that you can see through.  I checked from the outside and the windows are mirrored I have no idea that you can see through it or not at night.
    Internet is kinda steep and if you have two wireless devices you have to order for each (ouch)

    09/03/12 | Link | Rating: 4.0
    39. Caitlin B.
    I did not stay the night here but spent a lot of time here with a friend visiting from out of town.  

    Overall, VERY nice hotel - can you really go wrong with a W?  The bed might have been the best ever.  Shower was great as well.  Rooms are a little on the small side - not a whole lot of room to get around.  

    Close to the Civic Center MARTA stop and right across the street from a Mellow Mushroom.  

    Side note - The guys in valet were awesome.

    11/06/12 | Link | Rating: 4.0
    40. Lexie M.
    The staff at this W location are arguably my favorite, and the service is consistently stellar. The Living Room is comfortable and conducive to daytime work, which is great, because unless your workday begins on a corner, these rooms aren't built for your grind.

    I could probably stop there, but I won't, because the rooms in this place are hilarious and therefore deserve special attention. First of all, I hope you're in the habit of wearing a watch, because at the W-Downtown, your room runs on Ron Jeremy time. Its dim lighting betrays the existence of daylight; every morning feels like naked cocktail hour. It's not hard to lose your frame of reference. And if you ever get to your morning shower, take a second to prepare for the transparent walls. No, not all of them, just the ones adjacent to the bedroom, so if there's nothing good on TV, your friends have options. Seems fairly safe to say that these suites were designed for couples getaways and solo trips, but if you're interested in getting to know your buddies better, then maybe these suites were designed for you, too.

    All jokes aside, the W-Downtown is a fantastic hotel with beautiful facilities and excellent customer service. The suites are an experience, but certainly not to be missed, if only for the novelty.

    13/02/12 | Link | Rating: 4.0
    41. Catherine A.
    Disappointed - staff is aloof, VERY limited pool lounge / chairs...rents out after 4pm to private parties (pool area). Guests are vacated from pool area from 4pm-10pm as the party is INVITE only (which doesn't include hotel guests).

    Left my hat & sunscreen in small makeup bag on lounge chair while grabbing a coffee in the AM. Pool staff replied that they gave my hat to security  & that house keeping had put my small makeup bag with sunscreen in their car??? (After calling down to the front staff team members brought all my belongings back in an hour) Odd, shady, not timely and certainly not in lines with the quality I've experienced at other W Hotels.

    31/05/12 | Link | Rating: 1.0
    42. Jessica B.
    A friend of a friend was having a party up on the 16th floor at the Wet Bar and we headed over around midnight. The valet parking was "completely full." Thanks to my friend who pulled in first, she managed to finagle us all three getting our cars valet parked on site. The only catch was we had to each spend $20 at the bar to get the parking validated. Fair enough.

    Up in the elevator we went, and upon entering the bar was pretty busy. The bartenders were very nice and tried to be as accomodating as possible -- but they were pretty slow. There wasn't probably around 50 people inside and the two 'tenders could barely keep up with the orders and it wasn't like the bar was surrounded by people. But the drinks were very good and I was surprised at how reasonably priced they were for a hotel bar.

    Tip: the bartenders can validate your parking for you (I asked at the door and they were both clueless...lame). I also have a sneaky suspicion you don't actually have to order $20 worth of drinks to get the validation sticker, so test the waters on that one (next time, I'd hand over my parking ticket with my first order of drinks and request they validate it immediately for me, just to see!).

    The view of this place gets the rating by itself -- I take away one star because the atmosphere was a little too uppity for my taste (but nice for a swanky birthday if that's your thing). Walking outside, it was the perfect summer night in Atlanta, 70 degrees and a nice breeze. Outdoor seating everywhere, plus of course a big pool in the center of everything. The view of the city from here was awesome, it was beautiful! If you have the chance to go to the Wet Bar, do it just for this reason -- to walk outside and soak up the city.

    I can't attest to the hotel portion of this W, but I've stayed at the W Buckhead location before and was impressed with the rooms, the bed was super comfy and it aims to be a 4 start hotel experience.

    16/07/11 | Link | Rating: 4.0
    43. Shira O.
    This hotel is fly. The bar area is trendy and upscale. The rooms are spacious and well appointed. Loved all the special touches and attention to detail.

    06/09/11 | Link | Rating: 4.0
    44. Graham P.
    My partner and I stay here for four nights during Dragon*Con 2012. We wanted to be close, but not in, the madness, and staying at the W Atlanta Downtown was the perfect balance. The host hotels for the convention were about four blocks away, which took about six minutes of brisk walking. It was in the lower 90s and it was bearable.

    We had some road trouble on the way in, so we weren't in the best of spirits. That all melted away within seconds of arriving at the hotel. The valet was quick and helpful, as was Michael at the front desk at check-in. Everyone was friendly and conversational. I didn't feel like we were being whisked through a process, though it didn't take long before we got to our rooms.

    We stayed in a king "Fabulous Room" facing west. It was a generous-sized room. As you walk in, the first thing you notice is what we came to know as the signature "W Hotel Room Scent." It's apparently a spray housekeeping probably spritzes liberally each time they visit the room. It's a lovely memory scent that we have been Googling to find, but haven't found any definite sources. It's a blend of citrus, leather (?) and who-knows-what. It sort of smells like a spray you'd smell in a salon. I'd almost call it a "pamper" smell.

    The room is decorated in cool hues of purple mixed with slate, and a bunch of halogen cans and task lights. The entire hotel oozes designer. You feel very pampered. If you like post-modern, you'll love staying here. If you are more into traditional, you're going to feel out of place--well, maybe until you lay in the W Signature Bed. LOL

    The Fab room has an oversized chaise at the window that was actually a comfy nap spot. The in-room snack bar and fridge are well-stocked and not outrageous, though, check the expiration dates. I was about to break open a case of cashews when I noticed they expired a month ago.

    The king Fab rooms have peek-a-boo windows facing the bedroom area, so be forewarned. We found this to be very sexy and chic, but this is apparently traumatic for other guests. If you don't want this, you'll want to stay in a queen Fab, from what I hear--speak with the front desk to be sure, if this concerns you.

    The bathroom area is large and well-appointed. Enjoy the Bliss personal care products! Several reviewers complained that housekeeping did a bad job of replacing items that ran low, but they were diligent at replacing ours--which is good, since we were using them constantly. Great stuff!

    The pool area and bar on the sixteenth floor, called "Wet," was cool, though, we never went there when it was hopping. The gym, on the same floor, is called "Sweat" and is stuffed with great exercise equipment. My partner works out and really misses the gym. It's very clean and functional. The Bliss spa is also on the sixteenth floor. We might make an appointment there during our next visit.

    Take advantage of the freebies they have out in the lobby! All but one day of our stay, they had complimentary fruited-infused water out and every once in a while, some cookies. They had Dragon*Con mini cookies out the Saturday of our stay.

    I agree with others about the noise. City traffic noise isn't all that bad; we stayed on the ninth floor. It's there, but it's not overwhelming. You do hear your neighbors where the walls meet the exterior windows.  There were college football fan families staying in one of the rooms next to us, and their kids were very loud and audible throughout the night. It wasn't that big of a deal for us.

    08/09/12 | Link | Rating: 5.0
    45. Jessica D.
    Disclaimer: I am reviewing the DrinkShop, not the hotel itself. Okay, proceed!

    I love, love, LOVE hanging out at the DrinkShop when I'm in town. Of course, the place is real swanky, considering where you're at. Drinks are expensive, but they're all worth it. I highly recommend Ivan's Cocktail and there's another drink (whose name I cannot recall) where they use cucumbers.. it's very light and you can't taste the alcohol.

    The bartenders are awesome, if you catch them on a not-so-busy moment. One of them was nice enough to ask (and eventually call security) when some guys were being overtly obnoxious one time. The hotel staff is amazing, they'll always help out, no matter what strange request you may have.

    10/03/12 | Link | Rating: 5.0
    46. Jon S.
    This is a 5-star hotel in service and amenities, but without the 5 star price.  This is our second time here and each time we've stayed for more than a week.  The first trip wasn't great, but they've done amazing things since then.  They front desk staff is the best I've experience in many years at any hotel.  Any call to housekeeping was responded to in under 3 minutes at our door. Top to bottom this staff cares and know that you have a choice of about 25 hotels within a half mile.  Free coffee in the morning is very nice; a few more choices for a quick breakfast would make it perfect.  Pool is very nice on the roof and with BLT attached, you're all set for a really nice dinner (or go to Mellow Mushroom next door for good pizza and salad).  Finally, the GM here makes this place run smoothly.  He's on top of everything and no detail is too small.  Looking forward to coming back soon.

    10/07/14 | Link | Rating: 5.0
    47. Riccardo S.
    I leavened my months of stay at the W Atlanta - Midtown by various ricochets through here when I got bored and needed a change, and never regretted it.

    Each time, I've been upgraded to a Studio Suite, and the staff always went out of their way to make me feel welcome.  Particularly key has been asking for a room as far away from "the action" (and the lifts) as possible, so that not only do I get a peaceful night's sleep, but I get to check traffic by looking out my window before getting on the road.

    As for the roads...that's where this place can turn into a bit of a hassle.  Yes, it's right on and off the highway, but making that first left onto Ivan Allen is a pain, and you can get easily jammed up if you're in a rush and there's a game on Saturday.  You may also get jammed up because the valets are nice and seem to have the best of intentions, but they don't really move too quickly.  

    Lots of nice drinkage options if you're not intending to drive anywhere later though, and BLT will be more than accommodating for a good dinner either in the restaurant or in-room.  Room service breakfast is also not to be missed, particularly the Downtown Breakfast taco or the Eggs W in a popover.

    12/03/12 | Link | Rating: 4.0
    48. Yvonne D.
    + great location (easy to get to from the airport - just take MARTA; it's also walking distance to Coke World and CNN Tower)
    + good price, especially on the weekend
    + beautiful/modern room (although a lot of people complain that it's dark, I like it)
    + AWESOME gym and pool area
    +/- somewhat helpful front desk people
    + free ride within a mile radius
    - not many food choices in or around the hotel

    29/04/12 | Link | Rating: 4.0
    49. Susan B.
    Stayed here for a girl's trip/birthday weekend and it was just fabulous. The staff is professional yet fun and the accommodations were just outstanding. The concierge helped us with a car service to and from Aaron's Amphitheater which was great.

    22/07/14 | Link | Rating: 5.0
    50. Lo S.
    Loved it!  The W does not disappoint.  It was chic, modern and sexy.  The entire time I kept thinking it was the perfect romantic getaway.  Too bad I was there with my friends.  Everything was perfect: the location, the decor, the young and hip crowd, and the staff.  

    I feel guilty for complaining, HOWEVER, the rooms are ridiculously small and poorly lighted.  The room is better suited for a couple because with 2 people it starts to feel tight.  Tight like one more piece of furniture and 2 people are on top of each other.   The hallways being dim, okay, I get that.  BUT THE ROOMS, OMG...THE lighting was the absolute worst when trying to get ready.  What they lack in size, they make up for in decor.  EVERY THING IS WONDERFULLY DECORATED.  

    There is a restaurant within the hotel called BLT. It was really good but overpriced.  I had the tuna sashimi and it WAS FREAKIN AMAZING!!!!!!  WORTH THE $18.  LOL.  Everyone said their food was good but they have those head busting prices.  

    The Living Room is the bar ajacent to the Lobby.  It was just perfect: the decorations, the service and the martini's.  I had several martini's on the menu and everything was on point.  The Bad Kitty is delicioso.  YUMMMM!!  The bartenders are great, too.  

    Basically, if you are concerned about size and functionality, then stay somewhere else.  If you prefer to stay somewhere with a good location and sexy ambiance thats pleasing to the senses, this is your place.  This is the perfect romantic getaway.

    05/07/10 | Link | Rating: 4.0
    51. Steve B.
    The W Atlanta-Downtown is the best W in the Atlanta.  The bar area is very nice and love the pool area.  The ball room is pretty spacious but not too much with a cozy feel.  The staff is attentive.  The valet can be a little suspect knowing they are denting and damaging cars when they return the car to you.  The suites are very nice.  Much props to the bartenders, they will take care of you and your favorite drink.  It can have a black hollywood feel to it depending on the event or whatever but disregard all that nonsense.  Just go there, enjoy the ambiance and have a good time!

    Grade: B

    02/08/12 | Link | Rating: 4.0
    52. Jessica O.
    Amazing stay at the W Downtown ATL!  BLT literally has the best filet in all of Atlanta (which is saying a lot given the list of fantastic restaurants that are too numerous to count in this city).. we had top noche service at the restaurant, spa, and with the hotel staff.  I would highly recommend Bliss spa- we had amazing massages and were given champagne, snacks, etc.. all in all we felt like royalty the whole weekend... I even enjoyed working out in the Fitness Center- everything is nicer at the W.

    23/10/14 | Link | Rating: 5.0
    53. Crystine W.
    For the price we paid, W Atlanta was pretty good to us, but there are definitely a few improvements that could be made.  Front desk staff were very nice and accommodating.  

    The rooms are very cramped and not so well designed.  The decor is definitely very modern and dark, but the space is not well utilized.  There is a large area when you walk in that is not put to any use and that would've made for some pretty good extra closet space (so that there is more space at the foot of the beds).  Whoever designed the rooms should've spent a tad more time on the design.

    We stayed over a few days and the housekeeping staff did not do a very good job in tidying up the room at all.  I regularly questioned during my stay whether or not they even ask the housekeeping staff to stop by the rooms that are scheduled for multiple nights.

    Their meeting staff were wonderful and assisted us in so many ways.  They really went out of their way to make our meetings as easy as possible.

    In-room dining was all right, not the best that I've had though.  It was annoying that they wrote down the wrong room number once (for someone else's order) and they were pounding on my door at 5:00 AM.  Not a very welcome noise that early in the morning, especially because my own alarm clock was set to go off shortly.  They didn't bring any of the food in on wheels and instead brought it in on trays.  Due to the already tight spacing of the rooms, fitting a HUGE 15" X 3' tray is difficult.  Would've been much easier if it was brought over in the normal wheeled carts so that I could've left it in the hallway area and just bring the plates in.  

    They have some really good parties here at the W Atlanta Downtown - Fridays and Saturdays are highly recommended if you do not plan to get any sleep :).

    29/10/12 | Link | Rating: 3.0
    54. Christine D.
    Sure its pretty but this place is definitely not practical. I stayed for a total of 10 days and honestly i would have preferred to be at a less trendy hotel that didn't try to nickle and dime me to death. So the good, um the Bliss bath products are nice, its a place to sleep and a few of the shuttle service drivers were cool.Oh, and there was a glass gummy bear jar filled with gummy bears that can be all yours for only $8! (Best deal in the place IMHO)
    The not so good....well to start off this hotel is really dark. The only time i could actually see what i was doing was when i could open the blinds during the day. The dim "ambience" lighting drove me crazy when i was looking for something in my room. The card to my room deactivated about 4 times during my stay. The Keurig coffee bar outside my room was mysteriously closed for cleaning every morning from 6-10am forcing me to go to the lobby and browse $12 pastries.  The fridge in the room is so packed full of overpriced redbull, beer and liquor that you can't fit any leftovers or other food in there.  The location is crap with no convenience stores near by in case you do not wanna pay $7 for a bottle of water. The price for a meal from room service is more than i spend on food for a week. Its $30 to park a car per day. One of my friends came to visit me and stayed just a few hours. At checkout they tried to charge me $120 for parking. Somehow, thank goodness, wifi access was included in my stay but beware if its not cause its like $25 a day.  AND the tv remote barely worked. Seriously, this hotel is upwards of $300 per night and they cant even get remotes that work.
    I was way over it by the time i left. Give me a $50 a night Red Roof Inn with lights and an empty fridge,  that's near a gas station or grocery store, over this place ANY DAY.

    24/12/13 | Link | Rating: 2.0
    55. Lisa Y.
    Stopped by their drink shop with some friends who live across the street, and had a great time wandering around the hotel. We even went up to the wet bar, thanks to a resident who lives there, and got to have the entire space to ourselves since it was closed. It was a good thing we had already ordered drinks from the drink shop downstairs. The view is breath-taking.

    The bartender at the drink shop helped create a shot that everyone, even the weak drinkers, LOVE. I have NO idea what it was since we told him to make a shot for all 9 of us, that everyone will love, and he did! So good, some of us wanted more.

    Pretty good first experience here. Gotta stop by next time we visit our friends :]

    15/01/13 | Link | Rating: 4.0
    56. Nicholas O.
    Great hotel and comes with everything you'd expect from a W. Accura service was a bit of a let down here as the staff wanted to finish early so wouldn't do a drive even within the approved vehicle radius.
    Simple check-in, easy to get to the room, nice bar with a good vibe to it.
    Great for a business traveller looking to get in, relax and get back off to meetings.

    07/09/13 | Link | Rating: 4.0
    57. Nic P.
    I'm not sure how to feel about this hotel, but I'll give it a go.

    Drove in and sat for 15 minutes waiting for mandatory valet ($30/day). Granted it was busy, but when I was waiting for people to get their car who came out after me, well, it got a little old. I was driving a bright red car, it was hard to miss me so I'm not sure what to attribute the obnoxious wait to.

    Got into the hotel and up to the room fairly quickly after that. The room was stunning and the views, breathtaking. The beds, per their reputation, were incredibly comfortable.

    The space was small and overcrowded. I would have preferred a lot less filling it up so that I could feel like I didn't have furniture right on top of me at every turn. Regardless, it was still a really attractive space. The bathroom door doubled as a door to the shower/sink part as well as the separate bathroom. It was a pretty cool trick - you may have to see it yourself to understand.

    The service was impeccable. For every problem there was absolutely a perfect solution. And everyone was truly friendly. I really loved that part.

    I suppose the low scores were based on the problems that shouldn't have happened. The valet, the business office charging me when they said they wouldn't causing me to have to phone again to get the charge off. Everything needing a room key to work; elevator; pool; business office (where they charge a hefty fee for everything); the parking was horrible, etc.

    Also, in this day and age there is zero reason for high speed internet to be $19.95. That is a pure and utter ripoff and I resented that greatly (I did have a hot spot, but it wouldn't work which only served to really hack me off). Anywho.

    The hotel was beautiful with a nice bar inside. The drinks were so overpriced as to be really quite the ripoff, but the hotel really is exquisite.

    It's situated in a place that's difficult to get in and out of and cars always in the entry. That's a mess that needs to be fixed.

    I wouldn't stay here again, but it is worth a look if you can get over the few things that are a nuisance.

    28/10/12 | Link | Rating: 3.0
    58. Emi N.
    I'm torn between giving 2 or 3 stars but in the end they deserve 2.

    I'm from California and was celebrating my 30th Birthday with family in Atlanta.  We booked 2 rooms from a Saturday to Monday for 4 people.  I did not know this at the time, but I was to receive FIFTY long stem red roses along with chocolate covered strawberries and a bottle of champage at 8pm that Saturday.  We went to a Cirque show and to dinner and they were to be waiting in my room when I returned.  The next morning (Sunday) we re-convened in the lobby for another day of sightseeing activities.  My cousin asked "so....you got the champagne?"  I looked at him with confusion and said "what champagne?"  He immediately got up and went to the front desk.  He asked to speak to a manager and when she appeared, he explained the situation to her.  At that point we did not know where the roses were and were worried they went to a different room.

    FYI - Originally my room was to be on the 12th floor but when we checked in it wasn't ready.  We opted for the same room type but on the 5th floor instead.  Both my Mom and cousin reminded the front desk of the room change for the flower delivery and they assured them it was noted and would not be a problem.  My cousin even gave them an extra tip.

    Anyway, the manager left to figure out where the roses were and after 15 or 20 minutes never returned.  Understandably my cousin was upset and felt we were taking time away from our day so we left the hotel for the World of Coca Cola (which was amazing!).

    Later that day when we returned to the hotel, the roses, champagne and strawberries were there in my room.  I enjoyed them very much but felt so bad knowing my family was upset and that I missed out on a day of enjoying my beautiful roses due to the hotel's poor execution.  Huge screw up on their part and a huge disappointment.

    In the end my cousin was offered the possibility of getting some Starwood points but even that wasn't guranteed.  I think a small note from the hotel with the roses could have really saved some face.  Something like "We are so sorry for the mix up and hope you are enjoying your stay.  Happy Birthday."  Anything along those lines...

    What happened to whenever, wherever?!

    My other minor complaint is that on Saturday there was one robe in our closet and on Sunday there were none.  When I mentioned it to my Mom she said that they had 2 robes in their room on both days.  Housekeeping definitely messed that one up.

    P.S. The showers did not have any doors and I was cold each time I had to use it.

    14/11/12 | Link | Rating: 2.0
    59. Miyako L.
    Overall we really enjoyed our stay at the W Hotel in downtown Atlanta!

    - Free upgrade to a king corner suite with a 180 degree view of downtown
    - Great room service
    - Cool bar with $9-$10 cocktails (great compared to SF's $13 drinks)
    - Super modern, sexy, spacious room
    - Close to a MARTA (light rail train) station
    - Great 24 hour gym
    - Mellow Mushroom pizza right across the street

    - A bit noisy at times from street traffic
    - Crazy busy on Friday/Saturday nights
    - Not really within short walking distance to anything (starbucks, shopping, cvs, etc)
    - Bed not very comfortable, especially after I discovered that I'm pretty sure I'm allergic to down (woke up with hives every morning. SUCKS!)
    - WiFi is $19.99 per day, and overnight parking is $50 per night
    - Pool is outdoors and no hot tub (so don't bring your bikini if it's fall/winter!)

    Not really knowing what to expect upon arrival in Atlanta, we had a surprisingly enjoyable and fun experience!  And I think staying at the W definitely had something to do with that!  :)

    01/12/12 | Link | Rating: 4.0
    60. Adam B.
    Stayed here one night on 4/20/12. I liked pretty much everything about the place except for the lighting in the rooms and the overly strong odor that permeated the air. It was like some sort of spicy flowers and even carried into the rooms. I would think people prone to reactions to strong scents or migraines would want to steer clear.

    Check-in was smooth and they let me in early and even upgraded me from a Wonderful room to a Fabulous room. A little more space plus a divan at the window. The rooms are chocolate, mauve, and gray--not what I'd want at home, but it did give a distinctive feel. Bed is comfy and space is fine in this room class. As I said, I didn't care for the lighting as it was dark and not well-placed. The walls were a little thin as well, as I could clearly hear the conversation going on next door coming through the area at the window. Didn't hear anything at night, so sleep in the very comfortable bed wasn't a problem. The hotel's motto for bathrooms must be "Thou shalt not shower in private" since the shower has only a glass wall separating it from the bedroom--half clear glass and half opaque. I was solo so there was no one to see my goodies (too bad), but the shy may want to take this into account.

    The public areas are nice--cool lobby and lobby bar with bird mobiles hanging from the ceiling. The lobby bar also had a nice zen garden feel with soaring ceilings and more mobiles. Drinkshop upstairs isn't much for decor, but they do make GREAT drinks and if you go early the bartenders are very chatty and do special stuff, like hand-muddle oranges for an orange vodka tonic rather than just using Absolut Mandarin or something. BLT has very different menus at lunch and dinner and both were quite good. The 5-spice Chinese chicken salad at lunch was particularly noteworthy.

    Good service throughout, and it's about a four-minute walk to the Civic Center MARTA station, so the ride in from the airport or getting anywhere else touristy is no prob.

    26/04/12 | Link | Rating: 4.0
    61. Priya A.
    Great customer service, comfy beds, corner view is worth it - the representative gave us a free upgrade based on availability! The driver dropped us off at our tourist destinations and was great. Definitely recommend!

    20/11/14 | Link | Rating: 5.0
    62. Southern Bev N.
    Ahhh....what a major change from the roach motel we were previously at. When you walk up to the building, the doors just open for you...why, because I'm beautiful (those that watch Family Guy will understand that.... lol). Anyway, me and the girls had a wonderful time here and the bartenders in the bar across from the lobby made really good drinks. Too bad my visit here was short. There's more I wanted to experience here. I will definitely be back. See you soon Atlanta!

    09/11/14 | Link | Rating: 4.0
    63. Kat B.
    The place was great. The location is perfect, the room was comfortable and the staff is super helpful. I booked through Hotel Tonight, and when I arrived, they hadn't received my reservation, yet. The front desk person asked me to wait for a minute and (almost literally only a minute later) then confirmed my reservation. Then he handed me a voucher for a free breakfast and told me there would be no charge for my Wi-Fi as an apology for my "wait." I'll definitely stay here again next time I'm in ATL. :)

    11/11/14 | Link | Rating: 5.0
    64. Kristin M.
    I recently stayed at the W with my boyfriend for a staycation. And I have to say, I wish we'd picked a different hotel.

    I love Starwood properties - if fact I book their banquet facilities for work all of the time. But my recent overnight stay at the W in Downtown Atlanta was not up to par. For the price per night, I have fairly high expectations and they simply were not met.

    The staff was friendly but didn't go above and beyond or out of their way as you often see at W hotels as well as other Starwood properties. The atmosphere of the hotel was as expected - nothing spectacular but overall a good time with good service. The valets were friendly and efficient with our own car as well as securing us a taxi when we needed on.

    The room was fine but the bed felt like it had seen better days - the feather top was flat and the feather inside were poking. I was also surprised by the shower in the middle of the room, which did not provide any privacy. This wasn't a problem for my boyfriend and I but take note if you are not as comfortable in intimate situations with your roommate. I was also slightly surprised at the lack of the technological conveniences - no USB ports anywhere.

    Most of these things wouldn't add up to a 2 star review but seeing a roach in the bathroom put it over the edge. That shouldn't happen. Ever. And unfortunately, the guest experience director didn't help. While she assured me the facilities people would inspect the room, I was not confident anything would be done. Nor did I think she cared in the slightest about my experience running from a roach as I got into the shower.

    Overall it was a very disappointing and overpriced stay and I won't be going back.

    03/03/14 | Link | Rating: 2.0
    65. Austin H.
    The lobby is really beautiful and the staff are very nice. However, the layout of the rooms is very strange and the rooms themselves are very dark. It's not very practical for me to turn on all of the lights and still barely be able to see anything! The bathroom is also a strange layout, with the bathroom door swing back to also be the door for the toilet.

    This hotel is fine... but I expected more from a W.

    07/04/14 | Link | Rating: 3.0
    66. Tana F.
    I worked with the staff to arrange to have them deliver cake and fruit (staff suggestions) to my friend's room who was turning 40. I called Sunday, followed up Monday and even called 30 minutes before their delivery yesterday to ensure everything would be taken care of. My friend never received his cake or fruit. I called today and they had no record of anything being set up!! While this is an extra service I did not know they even offered, I am still disappointed they did not follow through when I spent so much time working with them and they assured me everything would be taken care of.

    29/10/14 | Link | Rating: 1.0
    67. Justin L.
    Was just in Atlanta for the first time for a medical conference.  When we arrived the W, the front desk saw that I was a SPG preferred member and they kindly offered me  a coveted corner suite.  When we got to the room, the expansive view of downtown from the floor-to-ceiling windows was really stunning.  The room itself was large with a very chic modern style.  The bathroom was also spacious and was nicely stocked with Bliss Spa grooming products.  The one omission that my better half was annoyed by was that there was never any cotton balls or Q-tips supplied.

    From my standpoint, the one thing that did drive me bonkers was the TV system.  The non-factory hotel remote control was so sluggish and unresponsive that I fantasized several times of hurling that piece of junk at high velocities through one of the windows so that it would plunge to its much-deserved death on the cold, hard concrete below.

    Other nitpicky items include the fact that there's no complimentary WiFi or iPhone dock.  However with the iPhone 5's incompatibility with current docks-to-date, I guess the availability of a dock is not really helpful for a lot of guests nowadays.  The feather bed was pretty comfy but the actual feather quills often poked through.  Though not excruciatingly painful, it was still pretty irritating.  Noise at the downtown W can also further impact sleep if you are a light sleeper.  I quickly noticed that drivers in the downtown area were extremely liberal with use of their car horns at all hours of the day.

    Okay enough complaining...the hotel's positives definitely outweigh the negatives.  The 16th floor gym with 24 hour access & amazing views is one really nice perk.  There's also an outdoor pool and  in-house Bliss Spa.  The onsite BLT restaurant is a fantastic dining option.  The hotel bar is also a great relaxing area to either get a morning coffee or late evening night cap.  And most impressive during our 5-day stay was the staff.  From check-in to check-out, every single staff member we encountered was friendly and helpful.

    Overall I highly recommend the downtown W to anyone looking for a stylish yet comfortable hotel in the downtown ATL area.

    22/11/12 | Link | Rating: 4.0
    68. Randy G.
    The positives: location if you want this area.
    The gym was really nice.
    Beds were comfortable.

    The negatives:  
    There wasn't a coffee maker in room!  Really?
    In room internet is crazy expensive - over $12 per day.
    Overnight parking is $30 per night.
    Only two elevator lifts and we experienced long waits several times.
    Check in was slow as was the whole valet/taxi area.  And no luggage carts available - 5 minute wait for that.
    The outdoor heated pool was closed for a private party so our son couldn't use it.  And two guys were doing drugs in the bathroom by the pool at 5pm.
    No coffee maker in room.!
    I didn't experience any perks (like complimentary bottled water, etc) for being a Starwood member like I have at other recent W or Sheraton/Westin stays in Texas.

    18/05/14 | Link | Rating: 2.0
    69. Kellie G.
    Recently stayed here for business trip and barely slept all week due to the paper thin walls and sounds coming from adjacent rooms -- you can hear everything from toilets flushing, doors slamming, and people showering.  Would not recommend this hotel. On the positive - the staff was very friendly and the rooftop lounge/bar and lobby are gorgeous.

    20/03/15 | Link | Rating: 2.0
    70. Aakash P.
    The W dowtown is awesome!

    The rooms are a bit on the smaller side depending on what you get, but the property is conveniently located around attractions and food. The room was comfortable, clean and quiet.

    Awesomelobby bar, be sure to grab a drink if you are in the area!

    26/08/14 | Link | Rating: 4.0
    71. Preeya H.
    DO NOT STAY HERE if you plan on talking to anyone in your room. At 2am, hotel security banged on our door saying that my husband and I were arguing. The truth:  he was in the bathroom washing his face and I was in the bed   Because we weren't next to each other, we were speaking louder than a whisper. However , we were kept up last night and woken up this morning by 2 dogs in the room next door. Didn't know that dogs  got treated better than people. Jeff Johnson in security, because of you, I will never stay at a W Hotel again.

    19/10/14 | Link | Rating: 1.0
    72. Terry R.
    Valet. Reservation staff. Bar staff. Concierge. FANTASTIC!
    Very disappointing to see the hall ways to rooms were littered, strong odor, sloppy paint and gum on floors! Very upsetting to see The W brand be so sloppy, lacking adjectives. The bathroom was poorly painted. Slapped up quickly. The carpet was coming up in areas and extremely worn. Bedside tables were chipped, oily. Lamps were cracked and flickered. Television was covered in dust. Couch had a few questionable stains.
    Had a do not disturb sign on the door and housekeeping knocked and then yelled so sorry and walked away! ((How do you ignore a large door hanger on the handle))
    Paying $305 base rate per night you expect to get what you pay for. Thinking total for our two nights came to
    ?705?. Trusting the brand would be held to high standards. Will not be returning to this location only because the room was well below our accustomed W love.
    Thank you to staff for being very fun and prompt to our requests. Food was great! Cocktails were perfect. Atmosphere was the best. Love the DJ!

    12/01/15 | Link | Rating: 3.0
    73. Evan K.
    The facility is really clean and nice. The location is great, walking distance to aquarium, park, cnn, and coca cola facility. There are tons of restaurants near by as well. The outdoor pool was awesome. It is open 24 hours a day. During the night its really quiet and during the day its like a pool party...dj and all!

    My only issue with this hotel was that we needed to pay for wifi. There was also no coffee machine in the rooms...however they did provide free coffee downstairs.

    27/07/14 | Link | Rating: 4.0
    74. Jason F.
    This is by far my favorite W hotel in Atlanta and one of my favorites in the country! Super clean and friendly staff. This is a smaller W hotel which is nice cause less traffic flow and i would say it is the cleanest and most updated W in Atlanta and it is very modern and edgy.

    08/01/15 | Link | Rating: 5.0
    75. Angela P.
    I live in Atlanta so I've never actually stayed at this W, but i manage to spend a lot of time here.  Particularly at the fabulous top floor pool aka Wetbar.  It is so fabulous with amazing views of the city. My favorite place to chillax on a warm Sunday.

    13/09/14 | Link | Rating: 5.0
    76. Primo L.
    Cool space in downtown Atlanta, and they upgraded me to a corner studio suite, which is a larger version of the studio room and has floor to ceiling wraparound windows. The room is starting to show its wear though, with pieces of wood coming off of the closet and chips and cracks along the desk and in the bathroom. The pool area is cool but the room next to the pool, where we had a cocktail reception, was pretty non-descript considering its proximity to the pool and could have had views of the downtown core from its 16th story location.

    Pro-tip: skip the food at the lobby bar Living Room, because the choices are bland and expensive. Living Room would have been an ok option back when downtown Atlanta didn't have many restaurants to choose from, but there must be 20 new or recently opened superior eateries in the one mile radius around the W.

    06/06/14 | Link | Rating: 3.0
    77. Louis T.
    All in all I really enjoyed my short stay at this hotel. The staff was all super-friendly and helpful. The restaurant inside the hotel BLT Steakhouse was phenomenal, the rooms are awesome, beds are comfy and there is a 24 hour pool and fitness center. I also really like that this place is a few blocks off the main Peachtree cluster of hotels. It's nice to have space from the madness during an event weekend.

    Things that must be improved... Since there is no hot tub, the 24 hour pool should be heated at night. Like at least 100 degrees. It dies get cold at night even in the summer and the breeze swoops in and makes this a chilling experience.

    The Bliss Spa is just okay. The treatments are slightly above mediocre, they only have a small amount of staff and therapists- so it made it hard to make a group treatment. The amenities in the spa are very small and basic. There is no steam room, no hot sauna, no champagne. You really are just paying for the treatment itself.

    The one shower they did have in the locker room was pretty cool though. It could double as a steam room, but is really only big enough for one person. If you want to enjoy the steam it would disable others from showering and or using the steam room, unless you like that kind of company.

    All in all I would return... HEAT THE DAMN POOL!

    01/09/14 | Link | Rating: 4.0
    78. Amber M.
    This is my second stay here,

    Honey let me give you the TEA(rundown)

    TV kept going in and out.

    Tv signal weak (Direct Tv)

    Pool is only 3ft & it is very small.


    Hotel lobby always smell good

    Valet parking is super aggressive
    Calm down honey you going to get your tip!!!

    Staff quick to judge you based on looks.

    Not my first choice of hotel anymore

    It's something I can say been there done that moved on..

    WIFI IS 19.99 A DAY What in the Helen HELL

    05/07/13 | Link | Rating: 3.0
    79. Tunicia W.
    The boo and I stayed here for his birthday weekend. A staycation of sorts. Anyhow, I shall give you the rundown.

    We stayed here during a weekend that had several things going on-a cheerleading competition that got canceled (surrounded by thousands of pissed off parents), and the Honda Battle of the Bands marching band competition. You know this spells a traffic nightmare in Atlanta.It took us 15 minutes to get into the roundabout to valet park the car.  I actually had no intentions of valet parking but the traffic sucked so bad I couldn't even get to the parking lot across the street. So that was $30 I didn't really want to spend but oh well.

    As I entered the hotel, I felt like I walked into a cool secret club that I did not belong in. This location has a great aesthetic appeal to it. To your right is the bar, I think at this location it is called Drinkshop. They also have another area that is part of the bar called Living Room. We did not partake of these things while we were there.

    Check-in was efficient and easy. I booked a cool corner suite to have enough room to entertain a few friends when we came back from dinner. Boo liked the room but wanted to know if we could get a room on a higher floor. When we asked, they sincerely apologized for not having the room available on a higher floor and as compensation gave us two free drinks. Fine by me!

    When we came back to the room, we brought friends and libations. Now, I will preface this by saying that I always kind of thought that the W was a "social" hotel. Meaning, your neighbors wouldn't mind if you got kind of loud. Well, one of our friends was a little too loud and not even after being in the room 20 minutes we had security knocking on the door for a noise complaint and something I had to sign acknowledging that and if they came back everyone would have to leave. I'm not cool with that. Now the upside to this situation is that the same security members suggested another place for us to go in the hotel without disturbing others. #winning! That worked out so well.

    Side note-the lighting is super super dim. I understand the energy rating they tout but I mean it is really too dark yall.

    Overall our stay was pleasant...I just know for the future you can't have friends over at any of the W's if you don't want security at your door.

    12/02/14 | Link | Rating: 4.0
    80. Art C.
    I have stayed at  several of the W hotel locations in Atlanta. This is the newest and best one in my opinion. This location is a new construction, unlike the midtown location that used to be another hotel and is a bit dated to say the least. The Buckhead W hotel location is also good, but is not as good as this one. This one also has the best Bliss spa

    05/12/14 | Link | Rating: 5.0
    81. C J T.
    Very disappointed with the valet service. The hotel itself is nice but the valet workers are not pleasant and force you to wait a long time. No tip from me!

    28/02/15 | Link | Rating: 2.0
    82. Maryann V.
    The Good:
    - Shaheen
    - Carly
    - BLT Steak (and our server, David I believe?)
    - location (in ATL and near MARTA)
    - return of portion of stay due to various issues

    The Bad:
    - did not process prepay, only took deposit
    - one manager HORRIBLE to deal with
    - phone not working properly upon check-in
    - keys kept demagnetizing
    - downgraded when changing rooms and told was being given a "credit" due to the room change
    - communication after check-out regarding issues

    NOW, for the whopper!

    I ordered something called the "Eggs W" off the IRD menu - ours said it was spinach, ham, bacon béchamel, hollandaise, on a popover, with FRIED EGGS. I used the menu in the room believing that this was a wholly accurate representation and when I mentioned the item itself the person I spoke with made no contradictions when I mentioned the item.

    It arrived and looked 100% different from what I expected - and included VERY runny poached eggs. I won't go into the minutiae of why that doesn't work for me, but I called down and said I needed the eggs redone, and when I described the dish in front of me and said "oh, and spinach with cheese curds" - nothing. Even though they mentioned the new menu. Even though I touched a "curd" there was no other sign it was anything but.

    However, when someone came up and mentioned again that it was from the new menu, they said something else. They explain the dish and finished with "oh, and crab" - and I backed AWAY from her and the tray as I went "CRAB? I'm allergic to shellfish." After a small conversation where I assured her I didn't consume anything, and mentioning that if I HAD consumed it I would have held the W ATL Downtown liable for the hospital bill, she left and assured me I'd have a new dish ASAP.

    The new dish came up and I began eating - pretty yum overall actually, if I'm to be honest - and about 3/4 of the ay through I started feeling nauseous. Since if went away after some moving around I thought nothing of it... until the nausea came back once I went outside. And increased to the point where apparently I was draining of color. Returning inside did not help and we went straight to the front desk to ask how it happened.

    I spent the entire day away from what I came to ATL for, half of it feeling like I'd vomit any second. Some of it spent being itchy until I was able to get Benadryl. TERRIFIED to order dinner, even just tea, because of what had happened.

    And you want to know what they considered compensation? 3000 SPG points and the 100$ credit on IRD. I asked for something completely different as compensation and have now received this. They can't tell me why the food issue happened because of their practices. Even though I have been asking SINCE THAT DAY WHAT THE HECK HAPPENED.

    Telling everyone I can to not stay here, canceling my SPG acct, recommending they not stay at Starwood properties... and of course, reported the entire incident to the convention I was attending so this place can be removed from their "overflow" hotel list.

    Oh, and leaving reviews EVERYWHERE even if my situation is resolved.

    18/09/14 | Link | Rating: 1.0
    83. Philip L.
    Lengthy check in process with a bunch of mum long from the front desk clerk and not a lot of clear communication as to why I was waiting for my key.  Eventually gave me a key to an occupied room.  Definite need to train the front desk staff better.  Room was clean and as expected.

    18/03/15 | Link | Rating: 3.0
    84. Jason R.
    Cold Showers, poor service...

    We had to be up extremely early, and upon turning the shower on, we were greeted with ice cold water. After 10 minutes of the shower on, the water got tepid and remained that way. Needless to say, not the best way to wake in the morning. We called down for help and were told that engineering isn't in until 7:30. When we asked for the duty manager, they were not in yet either. Thank god we were able to have someone muster up the energy to go get our car!

    24/11/14 | Link | Rating: 3.0
    85. Kelsi V.
    W Hotel downtown is convenient to many things in the tourist area of downtown Atlanta.

    The rooms as trendy and staff is helpful.

    If you are looking for entertainment W Downtown hold pool parties on Saturday and Sunday during the summer which can be fun. Great views from the pool on floor 16.

    I've also helped market a couple fashion and music events here which had great turnouts at the bar upstairs. I recommend W doing more events like these to attract Atlanta locals. Atlanta needs more lounge like options of Atlantans that occur on a weekly basis!

    08/06/14 | Link | Rating: 5.0
    86. Irfan A.
    Weekend get away to Atlanta with hopes of enjoying the luxury and amenities of W brand. Disappointed to find out pool was out of service and even worse was housekeeping walking into my room without knocking. Location is convenient.

    10/04/15 | Link | Rating: 3.0
    87. Shannon C.
    From the website this hotel looks amazing. On arrival, not so much. Parking at this hotel is not unlike the traffic in Atlanta, horrible. They valet park you at this hotel, but they also allow the public to park there for 8$, so there is a wait to drop off and pick up your vehicle.
    The rooms are small and by small I mean tiny. They look large from pictures posted on the website.

    We stayed on the 10th floor. On Friday night we returned to the hotel by 9pm and you could not even speak in the lobby due to the loud music coming from the bar. We went to the room, you could here every word sung in the music coming from the lobby in our room, 10 floors up. They do provide you with ear plugs beside your bed, I thought the ear plugs were for the traffic noise, which is loud, but now I'm thinking it could have been for the hotel noise itself. The music from the bar/lobby did not disappear until almost 11:00 PM.

    The lighting in the rooms is awful, there are lamps and lights, but the dark purple walls suck up all of the light in the room.
    You'll want to put the shades down to block the view of the hotel or apartment building next door.
    The best thing about the hotel, they allow pets. Although you have to pay their ridiculous pet fee to bring your small dog. 100.00 per deposit, & 25.00 a night fee.

    I gave it two stars, one for the great bathtub, one for the incredibly comfortable mattresses.

    The price for the hotel stay... Roughly 300.00 a night.

    Wouldn't come back and stay there for anything. Glad to leave.

    18/04/15 | Link | Rating: 2.0
    88. Kenya R.
    This hotel is absolutely beautiful. I had the opportunity to stay her this past weekend for my birthday and I enjoyed my stay. The room was very cozy and I automatically fell in love with the bath tub when I saw it. I loved being on the 15th floor where the view at night was gorgeous. The two  things i didn't like was the horrible parking. It was hard to get into the hotels parking lot due to it being close to the road at that valet was $30! Also what I didn't like was paying $100 for the temporary authorization. Most hotels charged $50-70.00 so I wasn't please with that and decided to be very frugal with what I did there.  The bar area is very nice and there are a lot of people who come there just to drink and have a good time. Even though I enjoyed my stay here I will only probably stay here for a special occasion...oh yeah did I mention how incredible the view was at night?!?! Definitely add this hotel to your "to do" list if you can.

    19/01/15 | Link | Rating: 4.0
    89. Monica H.
    I had a great night's stay here last week. Everything was blissfully comfortable including the Bliss toiletries were sumptuous. Great location in downtown ATL. I would stay here again next time I visit ATL.

    28/03/15 | Link | Rating: 5.0
    90. BGinLove B.
    I want to give 5 stars but I feel it is not too fair to do that.  What makes me want to give 5 stars is the non-stop level of excellent service provided by every single staff member, from the guys jockeying cars in the near tropical rainstorm to the counter staff, everyone is always happy and more than ready to help, the excellent comfort of their beds, great job, to the visual aspect of the decor, great job!  Not so great but what the heck is the way all the finishing feel like they were bought at Ikea.  It seems like Ikea meets post modern budgetary design constraints !  All in all though would definitely come back.

    21/04/15 | Link | Rating: 4.0
    91. Tracey V.
    Dirtiest hotel I have ever stayed in. I found a bunch of hair on the bathroom wall in my shower. Told the hotel at 8am. They said they would clean it. At 5pm came back from work and the hair was still there! never bothered to clean it.  I told them I was leaving for dinner. Came back and filthy hair was still there.  This is truly the filthiest hotel I have ever had to stay in. Never again. Hotel manager moved me after the third complaint and after I requested and it was into a smaller room. Thanks W hotel for the worst and dirtiest hotel experience I have had.

    28/04/15 | Link | Rating: 1.0
    92. Tori W.
    I recently stayed at this hotel for a conference.  The hotel definitely had its ups and downs.  First off, it's noisy, but not in the way you might expect.  I did not hear a single car horn from the street, but I did hear every time someone so much as cleared their throat or had a murmured conversation in the hallway, not to mention the sounds coming through the air vent of a comically enthusiastic woman having sex somewhere (glad you're having fun, grrrl, but I have a meeting that starts at 8 AM). Luckily, the hotel does provide ear plugs in some rooms.  What housekeeping provides seems to be random - I had ear plugs, my friends didn't, but they had slippers and I didn't.

    The decor is frankly dark (and slightly in decline in spots - chipped nightstand, for example), but the bed was super comfortable.  Bliss products are lovely.  The shower is weird - if you're not on intimate terms with your roommate, make sure you get a room with two beds because the glass is only half clouded in a king room.  Also, the shower head is not adjustable, probably to make sure that no water escapes since there is no shower curtain or door.  As a short person this was not exactly ideal, but eh.

    And lastly, are you kidding me with the charging for wifi?!

    On a brighter note, I would absolutely give 4-5 stars for the meeting facilities and catering.  We were provided with well designed rooms and a variety of delicious treats throughout the day.  (In particular some kind of white chocolate shot that we were all hoping would make a second appearance!)  The lobby bar was also plush and had great drinks, and I very much appreciated the free coffee when I had to go out early in the morning.  The location was convenient to restaurants and not far from MARTA.  All in all, not sure I'd stay again, but it was certainly an experience.

    20/02/15 | Link | Rating: 3.0
    93. Jazen B.
    Great experience so far. I pre checked in very early in the day on my way to a dental conference at the world congress center. Valet was nice, front desk was great, and no problems so far.

    Well after all was said and done, and "at the end of the day", the W has fallen from my grace as a premier boutique hotel. Rooms are modern eclectic but worn out since the last time I visited in 2010. The party goers have beat this place up! And the rooms show the damage and stress of being beat up.

    10/04/15 | Link | Rating: 3.0
    94. Stephanie H.
    My husband and I stayed at the W Atlanta for one night during a (sort of) business trip.  We stayed at the W on Thursday night.  We got in around 9pm and were greeted by the manager.  She gave us our keys, and off we went.  

    Our room was on the 8th floor.  Compared to the other reviews (sloppy hallways), I did not see that.  The hallway smelled fine (no odor) and it was very clean.  We walked into our room which was dark and modern but very clean.  The bed was comfy, the bathroom was open and clean, and their Bliss products are amaze.  

    The only thing that I could think about that was weird was the painters tape that was still in the bathroom.  At least the room has been painted somewhat recently, but c'mon, take down the tape already.  

    Checkout was a breeze and the valet was quick with getting our vehicle back.  I would stay here again for sure.

    20/01/15 | Link | Rating: 4.0