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Quality Inn & Suites in Augusta, GA

Specialties

Stay near the Augusta National Golf Club and the August National Mall at the pet-friendly Quality Inn & Suites hotel in August, GA, situated just off Interstate 20. Augusta Canal Boat Tours, Fort Discovery, the Sacred Heart Cultural Center, Augusta Regional Airport at Bush Field, Augusta State University, Funsville and Riverview Park are all minutes away. Applebee's, Outback Steakhouse and Red Lobster are nearby. Enjoy our seasonal outdoor pool, newsstand and free amenities likewi-fi, continental breakfast, weekday newspaper and local calls. All rooms feature a cable television, coffee maker, kitchenette, hairdryer and voicemail. Select rooms contain microwaves and refrigerators. Non-smoking rooms are available. We offer 2,300 square feet of meeting space. Copy and fax services are available. Guest laundry and valet cleaning services are offered. We look forward to your stay at the Quality Inn & Suites hotel in Augusta, GA.

 

Company Info:

Rating: 2.50

Address: 1052 Claussen Road, Augusta, GA, 30907
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

Hotels in Augusta, GA

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Comments (6):

1. A D.
Nice room.  Free WiFi, refridge, sink,  counter 2 element stove, microwave.  The room was clean and inviting.

24/07/10 | Link | Rating: 4.0
2. Abigail G.
We at the hotel, motel, Quality INNNNNNN....

Okay, so this place wasn't the greatest.

I spent four nights here... and I resorted to turning off the water supply to the toilet because the damn thing would NEVER stop running.

I realized that water conservation doesn't seem to be a big deal here... so I didn't freak out all California-tree-hugger style... because the girls at the front desk seemed like they'd throttle me if I complained.

After my second day - they started warming up to me and actually were pretty pleasant. Still, I didn't want to complain about anything in my room, because I was afraid to upset anyone.

...the breakfasts were okay. Much better than your average continental breakfast that's provided at most hotels. I ate a TON of biscuits and gravy. The ingestion of the most biscuits and gravy in consecutive days of my life took place here. I will forever remember that with a slight fondness. SLIGHT. FONDNESS.

...the eggs had sugar in them. I was confused. I don't normally like my eggs sweet, but hey - when in ...not Rome, do as the non-Romans.

I really liked being able to make my own waffles though.... that was fun and exciting...

Even cooler, if you have your family and are traveling on a budget - they have a full size fridge and a stovetop that you can use in your own room. ...just make sure to pack a pan or something. o_O?

They're also pet-friendly... it's a reasonable one time fee - I didn't mind so much.

Overall, I'd probably never come back here - but I'm not gonna knock on the place too hard - I got what I paid for - and that's all that mattered to me.

15/10/09 | Link | Rating: 3.0
3. Jason T.
If you're a contractor and your company is on a budget, you may get stuck here... Be warned!

The Good: It's centrally located. They have kitchenettes, they have a warm breakfast available every morning.

The Bad: My coworker had roaches in his room. The kitchenettes ARE NOT FURNISHED (read: you have to bring your own plates, pots, pans, utensils, etc...), I had to fix the AC unit in my room.

12/05/14 | Link | Rating: 2.0
4. Micah L.
While we normally like Quality Inn's; this location was run down and dirty, the "smoke-free" room stank of smoke, the bathroom counter was scored by burns, the staff seemed scared, and the computer system used for checking-in guests seemed to be broken, or at the very least difficult to use.

25/01/15 | Link | Rating: 2.0
5. David G.
We had a reservation for one night for an appointment scheduled for the next morning to be over between 10:30 and 11:30 AM.  They said they could not check us in because they had overbooked and this had messed up their computer system, but they were able to give me room key cards anyway.  When checking in, I specifically requested additional time to check out (by 12 noon) on the following day, because my appointment would possibly run until 11:30 (including travel back to the hotel).  The staff member checking us in agreed that this could be done without additional charge.  

The room was a little musty, but clean and comfortable - about what I expected for the price.  The staff was courteous and friendly, at that point.  I was prepared to give them a high rating for a budget place to stay in Augusta, GA.  Then at check out, they refuse to give us an invoice, I guess because of the problems checking in the previous day, so I did not question it and trusted the hotel to be honest.  Later, I discovered in reviewing my credit card statement that despite being promised that we could check out by noon, instead of 11, they charged me for an additional day, first claiming that we had checked out a full day later than when we actually checked out and then later that we had checked out after 1 on the day we actually checked out.  

We checked out at 11:57 on the day scheduled - I checked my watch when my wife went in to return the key cards.  As I was done with the morning appointment early, we could have made the normal check out time, although I am not sure that would have made a different to a hotel that "mistakenly" enters the wrong check out time when calculating room charges anyway.  Regardless, even if we had checked out late, which did not happen, charging double the daily room charge for a few minutes of additional time after check out would be pretty outrageous.

I called the hotel about the issue, the staff member took my phone number, stating that she had to check with the manager and would call me back.  The hotel never called back.   So I contacted the group that owns the hotel and associated brands and their customer service refused to respond to my complaint about what I believe at this point were dishonest business practices, insisting that I had to work it out with the hotel itself.  What is the point of having a customer service department for the hotel group if you have to go through the hotel anyway!

All in all, I feel very ripped off and we will not be staying in a Quality Inn or their associated brands ever again and will be not recommending them to anyone. Terrible customer service by the group running these brands and what I believe to be a deliberate attempt to take advantage of me by not providing documentation about the check out time and using that as an excuse to charge me for an extra day.

Hotels in the group are (through ChoiceHotels.com ): Comfort Inn, Comfort Suites, Quality Inn, Sleep Inn, Clarion, Cambria Suites, MainStay Suites, EconoLodge, Rodeway Inn, Ascend Hotel Collection, Suburban.

12/04/15 | Link | Rating: 1.0
6. Jim H.
A friendly, helpful staff makes up for most of the drawbacks.

Cleanliness is OK but would be improved by deep cleaning the carpets.  Don't walk around barefoot unless you like black feet or socks.

The free breakfast is generally alright; especially the juices, yogurt, and fresh, make-your-own waffles. The pre-cooked, frozen eggs and biscuits are"iffy." IF they are properly heated and IF the cook keeps ahead of demand, everything can be pretty decent.

Except for rooms adjacent to the kitchen and laundry, noise is not an issue.

25/04/13 | Link | Rating: 3.0