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The Partridge Inn in Augusta, GA

The Partridge Inn in Augusta, GA

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Company Info:

Rating: 2.83

Address: 2110 Walton Way, Augusta, GA, 30904

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    Comments (41):

    1. Sara P.
    The accommodations are beautiful.  Apparently they did some renovating and the interior is amazing.  However, the woman at the desk had no clue how to check us in and she wasn't too friendly.  After several minutes, someone came who could take care of it.  No big deal.  We got to our room and it was beautiful...... beautiful and SMALL.  We had just finished moving out of our home and were going to be moving in to a home in Augusta the next morning.  My husband, who has a bad back, was REALLY looking forward to a bath.  Well, there was not bath.... only a TINY shower.  I had enough room to turn a circle.  I dropped the soap and had to squat to get it.... couldn't bend... had to squat!  There was hardly any room in the bathroom.  My husband and I couldn't get ready at the same time b/c it was so small!!  It was like their priority was more rooms, not comfortable rooms.  I would have expected more out of the nicest hotel in town....

    15/04/07 | Link | Rating: 3.0
    2. Stu G.
    Couple of hours drive time to a warm Antebellum patio with character.  Worth a stop if you find yourself in the area.  Drinks / dinner worth a diversion.

    09/08/08 | Link | Rating: 3.0
    3. Geoff D.
    My wife and I recently stayed overnight at the Partridge Inn.  The experience was certainly marginal given the reputation and the cost.  When my wife reserved the room she requested a king size bed and a room with a balcony.  Our room had a double bed and no balcony.  Understanding the hotel is a least 100 years old it had signs of significant rot and poor maintenance.  Everywhere you looked there were large chunks of rotten  wood trim.  The paint in the hallways and the room looked like a 1st attempt by amateurs with inconstant color and brush strokes easily visible as well as over paint.  There were soft spots in our room floor.  When you walked over them it was a concern as to whether you would end up in the room below.  The bathroom door took two hands to lift the knob to allow the door to shut; otherwise it would just swing open.  There was an M&M candy  on the floor. Neither of us had eaten any.  We had a room on the fifth floor corner at the front of the building.  I understand it is a historic structure but some attempt should be made at noise mitigation at least on the front of the building.  The single pane glass allowed conversations from the street below to be heard, not to mention the vehicle traffic on a Saturday night.  The garage had cob webs everywhere and not a security camera to be seen.  The elevators smelled quiet strongly of air freshener similar to those found on the rear view mirror of cars.  I'm sure some people find the scent attractive but it was to the point of overpowering and could have been very irritating to those sensitive to strong odors.  At check out the clerk barely spoke to my wife as she was too busy with a phone call.  My wife went online to the Partridge's web site the Monday following our stay and documented the issues, 14 days later she has not been contacted. On the plus side the Partridge is centrally located and the rooms are not "sterile" carbon copies of one another as you would find with a chain hotel.  There was a moderately sized flat screen TV in our bedroom and sitting room although no media player for DVDs.  The Sunday brunch appeared to be a well laid out affair with high quality fair and many choices.  It was a bit pricey but would probably be a rewarding indulgence.    Overall the experience was a major disappointment given the reputation.  The negatives do not nearly compensate for the ""uniqueness" of the experience or the cost.  I would not recommend the Inn.

    22/02/12 | Link | Rating: 2.0
    4. Bee N.
    I love the Partridge Inn and am a sucker for the rambling screened-in veranda and the Southern architecture.  When I got married, my whole wedding party stayed here along with our other family and friends.  My room was average and seemed pricey for what it was ($159/night with a group rate, which is high for a small room in Augusta).  The best part, besides my love for the Southern charm, is the bar with the fabulous porch...rambling and huge...and perfect for cocktails.  However, the service is mediocre...the bar closes early and the bartenders are not friendly--even on my wedding night when we brought plenty of business, they tried to close at 11 p.m. on a Saturday night (and there were three other wedding parties staying at the hotel that weekend).  When I booked the rooms, I verified that their bar stayed open late as I knew that my lushy friends and family would want to party.  I was told 1 a.m. but they last called at 10:45 p.m. until one of the groomsman had words with the manager.  The second best thing is the Sunday brunch.  Delicious with plenty of options including a raw bar and omelet station.  It is expensive, but its well worth the money especially since you can sit outside on the beautiful porch.

    This hotel is surely special, especially if you love the South like me.

    20/10/08 | Link | Rating: 4.0
    5. Michelle R.
    The area around this restaurant smells really bad.

    17/04/10 | Link | Rating: 1.0
    6. Grant E.
    This is not my kind of place. Old mansion converted into hotel. Old everything. Strange smell. Everything painted over multiple times. There is really nothing wrong here but just not great. Especially for business travel. I got it on a priceline bid so it was cheap. Prob won't do it again.

    13/06/12 | Link | Rating: 2.0
    7. Angela C.
    We had our entire wedding party stay here 14 years ago - we loved the Partridge Inn.  Imagine our disappointment to come for an overnight stay this weekend only to find the grand old lady falling down around herself.  The carpets smelled like urine (I'm not kidding, wish I was) - the staff looked to be pulled from the prison work release program, and the actual hotel looked like it was falling apart.  We went down for a drink at what used to be The Verandah Inn on the 2nd floor only to find peeling paint, a homeless-looking clientele, and railings falling off the balcony.  For shame letting a historic hotel like this go downhill.

    24/07/11 | Link | Rating: 1.0
    8. Reema S.
    We stayed here for one night while visiting Fort Gordon.  When I was looking on the website, everything looked gorgeous but I don't think that's the case with every room they have.  The hotel in general looks beautiful and I know they have recently renovated.  We arrived in Augusta about 6 hours earlier than we had planned and we were able to check in early, which I really appreciated.  The staff was friendly as well but I think I just expected a little more out of the stay and the room based on what I paid.  Honestly, I would have preferred staying at a chain hotel.

    21/10/12 | Link | Rating: 3.0
    9. Phin S.
    I am currently struggling to browse the web on this hotel's awful internet connection.  This is one of several things that is bothering me here.  Our AC did not work in our first room, so we had to move to another.  The guy at the front desk acted like he had been lobotomized, but another lady earlier was super charismatic, so you just don't know what you are going to get.  The plants are fake.  

    There is a set of stairs blocked off that says "Historic stairs.  Not intended for use."  I just find this comical.  They don't even provide an explanation.  They are just a flight of stairs...

    Service at the bar was slow and it was not crowded.  The toilet rim would not stay up, which freaked me out when I was going to the bathroom and it came slamming down.  Awful.

    The place just feels to me like it isn't quite with it service-wise.  It is a really cool building and a nice location, but for the money, I would not suggest it.  Just stay at a Holiday Inn or something.  Why not?  Save your money.  Now hopefully when I hit "Post," the internet will actually work!

    19/09/09 | Link | Rating: 3.0
    10. Blaine M.
    The breakfast is unreal!  Blows me away!  The Romance package was awesome!  The views of the hilltops in Augusta are amazing!  The Grits!  Were amazing!!! Unreal!  Unreal!!!! The champagne, the roses, the southern charm and the view from our balcony was beautiful!

    29/01/12 | Link | Rating: 5.0
    11. F M.
    Nicely restored 100 year old hotel. Great service.

    31/07/10 | Link | Rating: 4.0
    12. Lori G.
    Wonderful staff very accommodating, and pleasant. We went for brunch (which is apparently very popular there) but there weren't any regular brunch foods (no eggs, biscuits, etc.). Instead it was more of a lunch, they had random fish and meats out with pasta.
    Since we are vegetarians the waitress (who was very nice) let us order off the regular menu. The food was good but we had a hard time finding something to order that didn't have meat in it.
    The crowd that hangs out there can be somewhat snobby, but the staff is pleasant. The patio is the place to sit if the weather allows.

    09/08/10 | Link | Rating: 3.0
    13. stephanie m.
    I have traveled on business for two decades, and must say that staying at the Partrdige Inn was the worst experience I have had.

    It is a quaint-looking hotel, though the pictures look better than the real thing. Some of the hotel rooms appeared to be quite nice and offered central air conditioning. However, there are quite a few rooms that still have wall a/c units controled by a wifi thermoter. I was unlucky enough to get one of these rooms. My room was always hot. After three days of maintenance not being able to correct the issue, I was able to pull the wall unit cover off and reconnect a loose wire. I also pulled the thermostat plate off the wall, which allowed you to bypass the wifi.  My room never got cooler than 75 degrees.

    The restaraunt was hit or miss. If you were unlucky enough to get Tuesday as the waitress, then it wasn't a good day. However, a few of the gentleman there were quite nice. They were out of Turkey three days, croissants and onion rings two of the days -- but it was never consistent. At lunch they were out, then you would sit at the bar for a drink and see someone eating a turkey club.

    The bill was incorrect and I am still waiting for my final receipt, as they couldn't find stubs for some of the charges -- shockingly. The manager was nice enough upon checkout, however, she promised to email me the correct bill  four days ago.

    They finally just sent the bill, with a double charge of room taxes (prepaid) . Called again- Tharon was at least responsive and said he would fix it right away. Let's see.

    I recommend the bar! That is the best thing I can say about this hotel.

    25/04/12 | Link | Rating: 1.0
    14. Flora O.
    I will leave my original post below, because though negative it is honest. The problem (and why I changed my rating from one star to four) is that I love how the staff treat you here. And I'm glad my husband did not want to pack up after all...  Come here for the love of grand old buildings and European style attention from the staff. Just don't expect everything to be clean or even to work...  But when all is said and done. I think I do prefer the caring smiles after all...
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    I love old buildings. I can't help it. The uniqueness of them speak to me in a way that no new hotel chain can.
    But even with the great advantage of age, unique design, graceful service by the lower  level staff this once great hotel cannot overcome its mismanagement. Billing itself as a 'Pet Friendly' hotel only meant that they had set aside rooms with filthy carpets to assign you to. Nowhere were there places to dispose of those packages that responsible dog owners returned with after their dog walks.  I embarrassingly had to stand in line in the lobby with my 'package' waiting to ask where a trash can might be....  And the advertised pool?  92 degrees had me lusting for cool clear water only to find a cloudy ugly mess with the filter not working.  The senior manager surprised to hear, though a simple walk around the pool would have made the situation obvious. An 'engineer' was called, though it turned out he was actually a general maintenance kind of guy and their real tech , who supposedly just serviced the pool yesterday , worked nights and would not be available until 3 pm...  Meanwhile , the guests sweat by the pool they can't use and the senior manager acts as if we are bothering her to even notify her that her pool is out of order...  If we had not already made plans to meet our son here this afternoon, we would be changing hotels.

    31/08/13 | Link | Rating: 4.0
    15. Raul B.
    Location and nightlife atmosphere were the highlights of my stay. Saturday morning breakfast did not meet what I was expecting.

    21/11/12 | Link | Rating: 4.0
    16. Darrell R.
    The Partridge Inn is an old hotel with a lot of history, however much improvement is needed. The hotel has been going through financial issues for the last several years and it shows. The Partridge Inn has been through foreclosure and is currently up for auction.

    My fiancé and I decided to use the Partridge Inn for our May 10th wedding rehearsal  steak dinner as well as guest accommodations. This was a $34 a plate dinner. We were completely disappointed and would not recommend using this facility for any type of special occasion. We feel as if we made a huge mistake that we can never change.

    The event coordinator for the hotel (Majeeda White) explained to us that we should provided her with a guest list as well as an order from all of our guest as to how they would like there steaks cooked so that that information could be given to the Chef. My fiancé and myself went to the trouble to contact each guest and get their preference on the temperature of their steaks. This information was obtain and given to Mrs. White as instructed. On the evening of the dinner my fiancé was contacted an hour and a half prior to the dinner by Mrs. White and informed that all the steaks would all be cooked medium and that if the steaks were not cooked to a guest liking that it could be returned to the Chef for further cooking. In my opinion, sending an under cooked steak back to the kitchen is the last thing I want my guest to have to do. This was just another stressor to add to the weekend that we didn't appreciate. If we had been told in advance that all then steaks were going to be cooked equally we would have been in complete agreement with that decision and not went to the trouble to get each guest steak order.

    We made arrangements for 47 guest including children. When we arrived at the hotel after the wedding rehearsal and entered the Champions room on the second floor we were surprised to find out that only 40 seats had been prepared.  This mishap created a complex problem for the planned seating arrangements and delayed the start of our once in a lifetime dinner by forty minutes. Our guest were seated to the best of our ability while the staff brought in additional tables, seating, linens, flatware, plates and glasses. This was all completed while my bride to be, her family and I stood waiting.  

    Once the remaining guest were seated the staff began bringing out the salads for the  40 seats that were initially prepared. The additional seats that had to be created had to sit and wait while their meal was being prepared. At this point the entire dinner was out of sync and the topic of conversation was the complications that were occurring with the dinner. This was very embarrassing for myself as well as my bride.  

    In addition to the failure to have adequate seating for our predetermined guest list the salad dressings were incorrect as well as the table centerpieces that were supposed to be included in the room rental were absent.

    When the staff was approached about the salad dressing we were told "the whole hotel is out of ranch".  As we were finishing our salads the wait staff brought one container of ranch dressing to our table. When question about were it came from considering that we where told the entire hotel was out, we were informed that the Chef had prepared it especially for us. I explained to the staff that at this point we are finished with our salad and there was no point.

    Table centerpieces were to be included in the $200 rental fee of the Champions room, which include a candle within glass cylinder on top of a square mirror that would be placed on every table. This feature was absent during our dinner. Had we known that no décor was going to be present we would have had our florist create a decorative piece for the center of the tables.

    Due to the fact that the Partridge Inn was not prepared to handle our event and failed to comply with all the predetermined arrangements, our wedding rehearsal was huge disappointment. My bride and my self were distraught and were unable to enjoy a nice dinner with family and friends. This night is history and will never be able to be recreated. All we have to take away from the dinner and the evening is disappointment and frustration.

    In addition to the rehearsal dinner nightmare, several quest had to be relocated due to non functioning and leaking air-conditioners, poor shower heads, and room doors with complications locking.

    We did contact Mrs. White and the general manager after the event and expressed our complaints and were refunded  $200 as well has half of the 22% gratuity which came to a combined total of  $377 dollars. While I do appreciate the compensation we will never be able to have fond memories of the Partridge Inn.

    20/05/13 | Link | Rating: 1.0
    17. Kathy H.
    I heard that a lot of the Masters players stays here when they're in town.  The place is a bit old but it has a lot of history to it.  When i got there they were trying to fix a big water leak. The front desk mentioned that they were in the process of renovating.  The room they gave me was nice and clean.  The bed was big and comfortable so i was able to sleep comfortably.

    22/10/12 | Link | Rating: 3.0
    18. Carol M.
    I really was hoping to be able to write a good review on this place.  Unfortunately, that was just not the case.    Arrived at check in shortly after 5:00p along with every other business person staying here.  There was 1 person working so the wait was a little longer than expected.  When it was my turn at the counter I was told that they no longer had my reservation (along with 4 others that I was traveling with).  Luckily, they were able to accommdate us.  I apologize to any of you waiting in line behind us!  

    I did not have high expectations of the rooms based on some of the reviews.  It is an older establishment so I kind of knew what I was getting into.  

    I ordered room service for breakfast by completing the door hanger thingy and placing it on my exterior door knob.  You know the drill. I had this wierd vibe that I probably would not be getting my oatmeal.  And wouldn't you know...I did not get my oatmeal!  So, I called to find out why it had not been delivered and they room service lady says "well, we probably did not get the around to checking your hall last night."  Ya, think?  Sure enough, I opened the door and there it was...still hanging there...ugh!!!

    I also noticed that there was not a statement under my door.  I thought all hotels did this???  So, I went down to the front desk to inquire about my statement and she tells me that I have not checked out yet.  I would not get a statement until I checked out?  This is 2010..I have not  "checked out" of a hotel in years!!!!  

    After all, this WAS the week after the Master's so I keep telling myself that they maybe the staff was just not up to par (no pun intended) this week.

    19/04/10 | Link | Rating: 2.0
    19. Michael S.
    It was cold (below 32) outside and the heat my first room did not work. They moved me to another room and the temperature would note go up beyond 64 degrees. The desk chair had questionable stains. The bed did not have a bed skirt, just exposed box springs. The furniture did not match what they were trying to pull off in this historic hotel. This was the most expensive hotels in Augusta and I should have booked a room ANYWHERE else. The was one of the worst hotels I have ever stayed. There is really no reason to stay here. It is not quaint. It is not lovely. It is just a bad motel. Be warned.

    18/02/14 | Link | Rating: 1.0
    20. J S.
    My husband and I drove for four hours to spend the night at the Partridge Inn this past weekend. We had made our reservations online at their website and had a confirmation email and confirmation number. When we arrived at the hotel my husband was told that they had no record of our reservation.  They asked what type of room we'd reserved. He told them a balcony room. They said all they had available was a single bed. They don't even offer a single on their website! That was the extent of the "help" offered. They have a restaurant on site- why didn't they offer to buy us dinner as compensation for losing our reservation? At the very least they could have made the offer to call around for another room at another hotel. It was pretty obvious that they really didn't care! Extremely poor customer service!

    25/02/14 | Link | Rating: 1.0
    21. Sarah J.
    I stopped at The Partridge Inn on my way home from Atlanta to Charleston  and it was just the place to kick back after a busy few days.  Even though the hotel is over a hundred years old, it is very clean and the technology is up to date with flat screen televisions and all the amenities.  I loved the color scheme in my room- very tasteful and Southern chic (close to how i would want my bedroom to look)..
    The entire staff, from the GM and sales managers to maintenance and housekeeping exemplified the Southern hospitality one would expect at an establishment like this.  There's lots of character here.  I love the old Southern charm and feel- especially out on the verandah late afternoon.
    I highly recommend the lunch buffet and dinner at the P.I. Bar and Grill.  From what I hear, it's a real good time here Friday and Saturday nights with live music- and Sundays too for brunch.

    19/09/11 | Link | Rating: 4.0
    22. Will P.
    once the jewel of Augusta, this place is just so god-awful that I'll never go back.

    they lost my reservation despite a call ahead of time to confirm they received the web booking; I had terrible service at the check-in desk; the housekeeping was truly bizarre, with folks doing rooms willy nilly and without really much of a plan. I asked to have my room cleaned but it was never done.

    the noise problem for a place of that purported legacy is awful, too, with door slams from other rooms a regular din.

    this place could reclaim the grandeur of the past, but right now, I would recommend a different place to crash in the area despite how convenient it is.

    two positives: it's good for pups and the wi-fi was strong and responsive. other than that, it's just a sad, sad place.

    25/12/12 | Link | Rating: 1.0
    23. David D.
    Nice hotel, but TV is crap grainy as hell & wifi was broken for 50% of stay. Really high ceilings and nice staff though!

    19/02/14 | Link | Rating: 3.0
    24. Julie M.
    Came for a visit to check out Augusta and wanted to stay somewhere in the historic area. This is the place. Everyone is very friendly, although they seem to get a little overwhelmed with extra requests. There was a basketball tournament in town and they didn't have rooms with 2 beds and said they would deliver a roll-away (my brother was with me)... it never showed up. We made due, and it didn't really bother us, but it might have bothered others. Also, I booked online, one employee managed to print me up a receipt when the other said it wasn't possible. Rooms are (fairly) clean, but could be improved. I dropped my ring when I was taking it off for the night and found a deodorant cover under the bed next to my ring.  
    The bar is great; love the atmosphere and the outdoor area. Drinks were good. It gets pretty packed on the weekends. There is a liquor store directly across the street if you need to grab something. That was convenient.

    20/10/13 | Link | Rating: 3.0
    25. William H.
    Probably the worst hotel I have ever stayed at.  Room was dirty and the service was very bad.  If you ever get the pleasure of visiting Augusta, skip this place!

    17/05/14 | Link | Rating: 1.0
    26. Michele M.
    This place was amazing! The rooms are huge and the house staff was very friendly and accommodating. I would definitely come back again!

    My only complaint was that there was a very limited amount of options for the breakfast buffet.

    16/11/13 | Link | Rating: 5.0
    27. Vivian E.
    They get one star because you can't do with zero. They get two stars because well, they let me get out of it.

    I booked my room through hotels.com because the rate is significantly lower than the website rate. I did not get a good vibe on the phone when the manager simply said they do not offer a government employee discount. I should have stuck with my guts and gone with marriott... But that's another story...

    When I checked into my room, the carpet smells like urine. The decor is more 1940 than historically elegance. Yes, call it a historic hotel if you maintain its class and elegance and cleanses. Call it an old and groggy hotel because it is. There was a spider on my bed waiting for me as soon as I walked in. I snapped a picture so I could later prove...the windows were tiny and the bathroom is very dark.

    I don't recommend this hotel to anyone who is afraid of dirtiness or bugs.

    23/07/13 | Link | Rating: 2.0
    28. Amanda B.
    I came for the yelp event and got to try PI's food and drinks. I give it two thumbs up as both were very delicious! Shrimp and grits, mojitos, oysters with hollandaise sauce, nachos and more! Definitely want to come back for dinner!

    12/06/14 | Link | Rating: 5.0
    29. Debra P.
    Love this place rocking chairs and balcony and all few encounter with Emily not bad though enjoy

    07/07/14 | Link | Rating: 5.0
    30. Derek J.
    Great place. Great service. Anything we needed they sent to us within a few minutes. I think what's most important is that when booking to stay here you realize you are not booking a chain hotel. It has it's own type of character and charm. The rooms are odd shapes which isn't a plus or a minus. It is just a little something that adds to the character. We enjoined our stay and would recommend it to everyone. I was extremely worried after reading the other reviews but we did not experience any of the issues that others did. Not a single bug or disappointment. Don't expect a chain, expect character and unique qualities.

    Great staff. Everyone was friendly, prompt, attentive and helpful. Love love loved it.

    The only negative I would have to say is... They should get new luggage carts. They were so difficult to deal with. They work... But they are a work out.

    19/03/14 | Link | Rating: 5.0
    31. Shane B.
    The entire 5th floor smells like it was flooded with dog urine, the shower head squirts these razor streams everywhere except in one direction, the toilet paper roll is where your leg would need to be, the porch leans giving you the feeling that you are going to tumble to your death, the bathroom has no air duct and it's 98 outside so go figure, the walls are thin so you can hear everything going on in the room next to you (pretty sure there was a gang bang going on next door), the soap irritated my under arms, clean your parking garage, the food omfg the food was terrible, the fish was chewy and obviously cooked in the microwave, the peanut butter pork chops eww no flavor at all but the char pattern was dope, everything else no taste and greasy, pool had a cloud in it, I'm still itching and my throat is sore.

    This is a historic gem that needs millions in renovations and a serious management team.....

    15/07/14 | Link | Rating: 1.0
    32. JD M.
    I've never had a bad experience at the Partridge Inn, personally.  I've been there for group and society events, a recent Yelp event and on a few other occasions.  The food is always excellent and the bar is fully stocked.  

    The staff are extremely friendly and helpful; and if one of them sees you looking around, they will come over and ask you if they can be of assistance.  Many a time when I've showed up looking for a group or event, one of the staff will actually escort me to the place where they are meeting.  

    The restaurant and bar are extremely good and their bartenders and chefs are very well trained and experienced.  I've never had a meal there that disappointed and I've always been pleased with the drink variety on hand.

    I've never stayed the night at this hotel, so I can't speak to the rooms and what that experience is like; but for setting up group events and dinners, this historic hotel is an excellent choice.

    Just off of Walton Way, you'd think it would have a more 'urban feel' but once you are parked in their garage and enter the antique building, you lose the sense of the hustle and bustle of Augusta and slip into a charming, antique, classy experience.  Even though it is an antique, historic building, they have all the modern amenities including a fitness center, swimming pool, conference rooms and the rest.

    The only reason I can't give it the 5th star is a matter of distance.  Being in Aiken, the only time I get out that far into Augusta is for a scheduled group or society event.  Otherwise, I'm sure I'd visit more often for dinner and a drink.  (We actually have a few historic, old, charming, classy hotels with restaurants and bars in Aiken, so we normally don't have to drive all the way to Augusta for a similar experience.)

    That being said...I am a fan!

    13/06/14 | Link | Rating: 4.0
    33. Nisha C.
    All the food here is amazing. The calamari and crab cakes are my absolute favorite. It's a must have. The staff here is amazing and their hospitality cease to Amaze me. Parking is always available. The price of the food and beverages are reasonable. This place is at the Top of my list.. Never fails me. I will be back.

    10/07/14 | Link | Rating: 5.0
    34. Sandra D.
    I wasn't impressed with the food. The drinks, atmosphere, old charm, and pleasant servist Will give me the courage to try again.

    10/10/14 | Link | Rating: 3.0
    35. Justin O.
    I almost hate to write a review because I don't live in Augusta, GA., but I have to so that nobody actually spends their hard-earned money on a place I wouldn't stay in for free.

    When we arrived, we were given a key to our room on the fourth floor. We walked up and saw a "do not disturb" placard hanging on the doorknob. Although it seemed strange, we knocked on the door. Nobody answered so we inserted our key and walked in. The TV was on and the bedroom light was off. A peek around the corner revealed ruffled sheets, so we quickly retreated. Someone appeared to be occupying the room already.

    We walked down and received another key to a different room on the first floor. We were surprised to see a half-eaten cookie and packet of honey on the counter. Maybe this is a new way of greeting customers? I'm still working on my cultural competency. Please forgive me if this is the new standard.

    We could quickly tell of the hotel's history by the aged exoskeleton of the bug stuck on the couch cushion. It was late, and we needed to get some sleep, so I tried to set up the couch's pull-out bed. Even with two people tugging on the rail, it was virtually impossible. I opted instead to sleep on the couch while my colleague slept on the bed in the bedroom.

    He was in the shower when I heard a yell. "Are you alright?" I asked. "A bug just crawled out of the drain!" No way. Ten minutes later he yelled, "A roach crawled out of the crack in the wall!" I tried to get a picture of it, but it quickly retreated back into the crack. He then scoured his bed for other insects prior to crawling in for the night.

    Despite having the pull-out bed as an option, the hotel didn't provide an additional blanket. I walked to the front desk and they said they would get one to me. An hour later, as I dozed off in my jacket and sweatpants, a blanket finally arrived.

    In the morning, it was my turn to shower. I fearfully stepped in, cognizant of my colleague's encounter the night before. I kept my eyes on the wall and drain as I quickly lathered with soap and shampoo. I looked to my left and noticed a roach crawling on the inside of the shower curtain. Imagine how refreshing that shower was, as you then imagine it scurrying to the other side, never to be seen again. After witnessing that, even a shower won't leave you feeling refreshed.

    We had placed our bags on the dining room table that was positioned in the middle of the "dining" room. That was the only location we felt comfortable keeping our clothes and other belongings. As we were getting ready to leave the place, a roach crawled on the wood panel underneath the sink. I took a picture so that our friends would believe us. My colleague went back to his room and literally saw a bug on his pillow. Five minutes later, there was one crawling on his bed, leaving no doubt that there were probably numerous bugs finding comfort from the cold weather in his bed overnight.

    I'm not sure why everything, including the kitchen-cabinet liner looked as if it was from the 1970's. Maybe they're overdoing the historic thing. But historic shouldn't be synonymous with disgusting. If it wasn't for water and a toilet, I'd rather sleep in my car, where at least I know bugs won't surprise me at every turn.

    I give the hotel the benefit of the doubt when it comes to the blanket, cookie and honey packet. Almost half of the city was without power, so the hotel was booked solid. But the bugs, out-of-date decor and overall dirty feeling we left with isn't due to maximum occupancy. That's due to neglect. Know this going in. I'm sure many people have had great experiences, but it's not worth it to roll the dice. Go with something you know is clean and updated.

    I'll never return, but I had to write this as a public service announcement.

    17/02/14 | Link | Rating: 1.0
    36. Donna S.
    Drove here to find out that they were renovating and would only be open for Masters week, then closing again

    31/03/15 | Link | Rating: 1.0
    37. Natasha C.
    This historic hotel gets five stars! Hands down the best customer service around. I've visited the Partridge Inn on several occasions since moving to the area in 2008. Every single visit has been pleasant one. The staff is great. My first experience with the hotel was in the restaurant also known as the P.I. Grill. Here I've dined with colleagues and friends to enjoy their awesome buffet! The staff kept it stocked with fresh and hot food as soon as it got low. On another occasion, specifically Mother's Day. I brought my Mom and Grandmother to the "Mother's Day Brunch Buffet" and it was also amazing. They enjoyed it a lot and my grandmother asks when I will take her again.

    I recently visited for a friend's birthday, which we utilized the awesome veranda or terrace. We had a party of about 10 and the staff specifically, Charles and Vince were nice. They continued to check on our party and made sure everything was in order for the birthday girl. The hospitality of the staff here never ceases to amaze me. They are all really genuine people, which is why their customer service is great.  

    The Partridge Inn also give you great options when it comes to visiting. Especially for eating and socializing. I'd call it one of Augusta's social centers. They have plenty of seating no matter the party size. If its a cool or warm day the terrace is great. Even in the winter they have warmers outdoors. They also offer LIVE jazz on Fridays. It's one of the coolest spots. You'd enjoy it whether you're 21 or 91.

    17/06/14 | Link | Rating: 5.0
    38. Jennifer T.
    I stayed here for 2 nights recently. I was in town to help set up the new Whole Foods Market. I'd have to say this is the second worst hotel I have ever stayed in for work.

    I like a little historical charm, but these rooms are terribly outdated and just flat out dirty.

    Upon arriving in my room I immediately noticed the musty/mold smell from the carpets. Then inspecting them closer I don't think they were vaccumed; there was food particles, hair, and what looked like animal nails all over them.  The second bed had a gross orange sticky stain on the sheets. Everything was super dusty. All of the pillows and drapes had stains on them. The lamps don't work properly- you have to unplug them at the wall sockets, which is really dangerous.

    The walls & ceilings have been repainted 3 different colors and looking closer there were hairs stuck on the wall  that were permanently painted on, yuck!!

    Then the bathroom: I had no bath mat, trash can or facial tissues! Talk about being cheap. There were short, black, course hairs ALL over the floor and sink. The toilet had a ring inside it (hello it's called bleach). The towels smelled fresh & clean but I found one with a curly black hair in it.

    There is no working desk to sit at & put your computer on. Mine did have a desk & chair but there was a microwave on it.

    I was very disappointed in this room- maybe the suites & penthouses are better based on previous reviews?

    11/09/14 | Link | Rating: 1.0
    39. Hildie M.
    Our book club met here this month. Things have changed and not for the best. Prices are ridiculously high. The portions minuscule to the point we thought it was a joke. We had to wait 45 minutes  for an overpriced brownie that was nothing special. Oh and to top it off six of the fifteen tickets were wrong. Overcharging of course. Ugh. Don't go unless you like throwing good money away. Was the food good?  Not good enough to make up for the horrible service and lack of it.  I give it two stars only because the piano player was good.

    20/04/15 | Link | Rating: 2.0
    40. Ella H.
    Staying in Augusta for a few days on a business trip and a co-worker recommended this hotel.   They have just completed a massive remodel and I love it!   The bed is SUPER comfy and the room is nice.  The bathroom is also nice with a large shower and great water pressure.  Overall, it's very welcoming and has lots of southern charm.  The updates give it a modern flare, yet it remains cozy.

    Cons:  I personally like to have a free breakfast, but at least they have a restaurant  (a bit pricey though).  Also, the shower doesn't have a large enough space to put your needed items  (e.g. razor, shampoo, etc.).  Several small sets of 2-5 steps (in parking lot, entry leading to/from lot, hall leading to my room once I exited the elevator).   If in a wheelchair or needing accessibility, you may want to discuss prior to reserving.

    Overall,  I would definitely recommend this hotel !

    Update:  As I was checking out, a gentleman offered to bring my car around front from the parking deck.  I did not realize that they offered complimentary valet parking!!  This would make a difference for my previously stated "con" of steps to/from the parking deck:)  I have added another star as a result!

    31/03/15 | Link | Rating: 5.0
    41. Brad L.
    I booked this place because someone. Told me that this hotel is historic in Augusta and famous. Well I found it to be more historic than famous.

    The rooms were okay but they just had prehistoric feel that you don't get in more modern hotels. The showers were tiny and the water pressure was average at best.

    The restaurant was decent, I had some wings and they turned out pretty good. The bar is lively at night, though it can get pretty crowded. It seemed to have a younger crowd, like a bunch of college students. They were respectful and fun though, I'm not trying to pass this place as a college bar.
    It also had a big patio that overlooked Augusta which was nice.

    Overall this place just needs a face lift, and it would get 4-5 stars from me

    18/12/14 | Link | Rating: 3.0