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Hyatt Regency Savannah in Savannah, GA

Hyatt Regency Savannah in Savannah, GA


With 351 rooms, located on the waterfront of the Savannah River, the Hyatt Regency Savannah is right in the heart of the Historic District. The hotel offers 33,000 sq. ft. of flexible meeting space, including an 8,000 sq. ft. ballroom, a 300-car parking garage and an indoor pool and fitness center. The waterfront restaurant, Windows, features breakfast & lunch with a view of the river and sailing ships. The Vu Lounge provides both cocktails and a lite fare menu nightly.


Established in 1981.


Company Info:

Rating: 3.19

Address: 2 West Bay Street, Savannah, GA, 31401
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (111):

1. Carolyn A.
Horrible hotel- should not hold the hyatt name. Old and dingy rooms, horrible food that will give you food poisoning and customer service that won't help with anything. Do not waste your money on this hotel.

08/09/10 | Link | Rating: 1.0
2. cheng k.
This was home for 5 nights. Comfy enough. Great bar downstairs. Your typical Hyatt. Excellent staff at this particular hotel, perhaps it was the southern hospitality. Good location, right at the heart of River st.

03/02/08 | Link | Rating: 3.0
3. Amy Z.
It's not the nicest hotel I've ever stayed at, but quite adequate and accommodating. It has a really nice gym. The whole hotel could use an overhaul in terms of decor, but other than that it was a totally fine experience. Plus it's really all about the wonderful people working in the bar. Definitely the place to go if you feel like chatting with the bartender. Seriously, I added a star just for that.

29/09/08 | Link | Rating: 4.0
4. Amarie K.
Great staff!  I had made a reservation a month in advance, but when we went to check in at the kiosk, it said our room was not available (6:30pm).  The manager at the desk was very nice and stated that they had run out of king sized beds, but  would 2 doubles work?  I had been expecting a roomy king for my BF and I, so it was a disappointment (especially with the cost factored in).  The manager saw that they had erred and gave us a free upgrade to a junior suite.  Very spacious and nice amenities overall.  Location is perfect for tourists--so close to everything!

Hint: Go to the Vu bar in the hotel for a Pecan Pie Martini---to die for!

Great stay even if it was only for one night!

15/07/09 | Link | Rating: 4.0
5. Michael S.
Great service and great location. Clean rooms with plenty of space. What a view.

25/06/09 | Link | Rating: 4.0
6. Vincent R.
It may carry the Hyatt name, but the Hyatt Regency in Savannah was an overall disappointment.

We've all stayed at hotels that ridiculously overcharge for things like room service and the hotel restaurant, where a burger usually costs something exorbitant like $15.  Well, the Hyatt Regency charges for EVERYTHING.  

The valet service is mandatory and costs $18, which is automatically billed to your room.  Not only is it obscenely expensive, but the service itself was lousy: when I needed to get something from my car, the valet simply handed me my key and pointed to where my car was parked.  I was pretty upset because I thought the whole point of a valet service was that someone ELSE got your car for you.  So being forced to pay for an unwanted service was bad enough, but to add insult to injury, the service itself then turns out to be crappy.

There were two large bottled Aquafina waters in my room when I arrived.  I was just about to open one when I noticed a paper collar around each bottle that informed me that these bottles were $5 EACH, billable to the room upon proof that they were opened or missing.  Now, I could maybe understand billing for water if it was actually something nice like Pellegrino or Evian.  But fucking Aquafina?  Really?  Come on.

And forget about surfing the internet unless you're willing to shell out $15 for it.  Logging onto the internet in your room is billed at $15 every 24 hours.  "Ok," you say, "I'll just use the hotel's business center instead."  Wrong - to use any of the hotel computers is also $15, even if you just need to use Microsoft Word (i.e. not check email or surf the web).

And on an aesthetic level, I found this Hyatt to be really rather tacky.  The indoor pool, while heated, was dirty and in disrepair.  The bottom of the pool was covered with large, loose sheets of plastic (I do not know why) and the ladder leading into the pool was rickety and didn't feel safe.  The overall décor of the hotel was also very dated-looking.  If anyone out there has been to Lakeforest Mall in Maryland, this hotel seems to have been decorated by the same people (right down to the clunky 1970s handrails and preponderance of dusty silk plants). Truly an overall lesson in outdated furnishings and cheap finishes.

As you can see, this hotel will cost you a fortune and isn't even redeemably nice-looking.  So why bother checking in at all?  Pretty much the only noteworthy feature of the hotel is the gym, which is adjacent to the pool.  The gym is open 24 hours and is free, and has almost as much equipment as my regular neighborhood gym: about 20 different Nautilus weight machines, including a cable pulley machine, as well as benches that incline, and a rack of dumbbells going up to 50lbs.  There were also about 5 or 6 cardio machines (various treadmills and bikes).  Everything was sparkling clean and in perfect working order.  As a pseudo-bodybuilder I found this to be a welcome change of pace from the typical hotel gym, where you're lucky to find one or two treadmills at most.

All in all, this is a shitty, overpriced hotel that will nickel & dime you to death.  The gym is fabulous but, unless you're a diehard workout fanatic like me, it's just not worth the rest of the experience.

05/01/10 | Link | Rating: 2.0
7. Alina R.
The location is excellent.  Right on the riverfront where you can just walk out of the hotel and take a nice stroll.  The room was clean and comfortable..really that's all I need.  I would definitely stay here again next time I'm in Savannah.

05/01/10 | Link | Rating: 4.0
8. Sausage Freak F.
I had the opportunity to stay here for a conference to present my immensly important research (I still wonder why so many people fell asleep).

Location wise, this is pretty much as good as it gets in Savannah. Right at the waterfront. Although, from the outside it looks more like a block of concrete.

Anyway, interior is run of the mill Hyatt. Decent quality, good beds, tasteful furniture. I don't know if that is just because of the constant humidity there, but it was smelling a bit musty, even when they AC was running.

14/11/07 | Link | Rating: 3.0
9. Zach B.
I stayed here for the first time recently and loved it.  Our room had a great view of the water (we had a single king room) and featured an iPod docking station, which was great.  All of the staff was really helpful.  Valet parking is the only option there which cost an additional $18, so keep that in mind when booking, not that that will break you if you're looking to stay here anyway.  I'd say that the best part about this hotel is its location.  We never had to drive during our stay as everything we wanted to see and do was in walking distance.  I will definitely be staying here again in the future.

08/02/11 | Link | Rating: 4.0
10. Taylor M.
Eh, you would think it would be better for the price.  They don't even have complimentary wifi.  I am writing this from the bar across the street.  The location is nice.  I thought the room was clean and very comfortable, but I think you can do a lot better based on price alone, and that would be why my star rating is so low- basically the price did not match with the service.

14/06/10 | Link | Rating: 2.0
11. Candace P.
Got a great deal through Priceline. Was even more excited when we walked in - the room was on a corner with one window overlooking Bay St and the other overlooking the river and River St.

- friendly staff
- comfy beds/pillows
- convenient to walk everywhere

- hidden $19 valet fee
- only drink vending on each floor (no snacks/food)
- air conditioning wasn't strong
- horrible water pressure

I can't really complain even though the cons outweighed the pros. I was really happy with the price, especially for the location and convenience.

23/05/11 | Link | Rating: 3.0
12. Jilly j.
Stayed here via best price on Priceline.com . $65 for the night. Handicap room. Huge space. Large L Shape studio w/ mega large bathroom, facing a courtyard towards the street.

Lobby / inner hotel was oddly shaped with balcony's facing the inner part of the hotel.. are you expected to hang out there??

Otherwise very comfortable place to stay for a night.

05/01/09 | Link | Rating: 4.0
13. Sarah M.
Great location, but kind of pricey, in my opinion.  For one thing, if I'm paying that much, do you really need to charge me $18/day for parking?  And a Comfort Inn probably would most likely give me free wireless access?  So, why are you charging me $10/day?

We had a nice room, although there wasn't much to say about it that can't be said about most hotels.  We did like being able to take an elevator right down to River Street -- can't beat that.

07/07/08 | Link | Rating: 3.0
14. Harriet L.
The people at the hotel are very nice but frankly the hotel was very costly for what you get. We had a suite with very date living room future and, once the smell of cleaner wore off, a slight mildew smell remained. Maid service was slow. If we weren't ready when they knocked at 830 then they didn't have it done by 4 p.m.  I also found the Internet charges quite expensive. Overall the place didn't leave a good feeling. When returning to Savannah, I'd look elsewhere and anywhere I go I'll be hesitate before booking with Hyatt.

21/10/12 | Link | Rating: 3.0
15. Dave L.
You can hear everything going on outside the room. The sounds are louder inside the room than out. The indoor pool was very tiny and the fitness room didn't have much to offer. Our room had a view of the lobby. Was hoping for river view or even a view of the town. Never have I seen a window that opens to the lobby with a view of the front desk. Very creepy.

23/09/12 | Link | Rating: 1.0
16. Kathy H.
Great experience in Savannah!  We would definitely choose to stay at the Hyatt again if given the chance.  We booked our room on that gambling site: Hotwire.  =)  After a 5 hour drive we arrived at noon and took a chance that they would let us park and stash our stuff there, then wander around till check in.   Nope, they did even better.  They upgraded our room for free to a river side room, and checked us in!   WOW  

The only crazy thing about the Hyatt is it doesn't fit in on the water front at all.  It's the only modern building in the row.  =)  And it has a small pool.  But the kids didn't care.  They had a blast burning off their HUGE lunch, and getting the kinks out of their little bodies after being couped up in a car all morning.

22/08/09 | Link | Rating: 4.0
17. Mark M.
I've experienced both the best and worst with this place.

To start, it's on the pricy side.  Then again, it's right on Bay and River Streets, so the convenience of the location can't be argued.  However, I've used Priceline to get rooms here for less than half of what they normally charge, so try that if you're going to be staying here.

The rooms facing the river seem like they'd be scenic...but you're actually looking out over salt marshes and industrial wasteland.  Plus, then you get the noise from River Street and the occasional boat blasting their horn...which is incredibly unpleasant at 3:00am.  So request a Bay Street-facing room...it'll be cheaper and quieter.

The first time I stayed here I thought it was pretty nice.  Fast forward several years, and the hotel itself is starting to feel dated.  It has a very late-80's kind of a feel.  It's in desperate need of a refresh.

Their breakfast buffet is pretty decent.  I'm not usually a fan of hotel food, but this was better than average.

The staff is incredibly friendly, but frankly rather dim and kind of incompetent.

The last time I stayed here was perhaps my last.  They were shampooing the rugs on the floor I was staying on, so everything in my room felt moist, damp & had a mildewy smell to it.  The air conditioning/heating unit for the room was broken.  It was louder than NY midtown traffic at 5pm on a Friday, and I could not for the life of me get the temperature to be consistent.  It basically had two settings...Sauna and Meatlocker.  The bathroom was very dingy...and get this...there was a smear of poop left on the toilet seat.  Yes, poop...on the toilet seat!  I was astounded.  I was almost too dumbfounded to even complain.  I mean...wtf???  Then when I went to go check out the next morning I found out that someone had charged a ton of money to my room at the bar.  It took *forever* to find a manager, and then *forever* for him to actually remove the charge, with him vaguely insinuating that I was trying to pull a fast one on them.

Would I stay here in a pinch?  For the convenience of the location alone, probably...but only if I could get a room for $50 or $60 again.  I would never in a million years stay here for the $150 to $200 they usually charge though.

16/12/10 | Link | Rating: 2.0
18. Arlynn W.
Disclaimer - I didn't stay at the hotel as a guest. I accompanied my best friend who was considering using the Hyatt as a location for her 2010 wedding reception. So, this post is based purely on that experience as a potential catering/location customer.

Because we are not from Savannah, I started planning our "wedding planning weekend" about a month and a half prior to our long weekend getaway to Savannah. At that point, I called to discuss details with their catering manager who would manage the reception preparation and final event, should my friend decide to work with the Hyatt. We planned a meeting over the phone & later, communicated via e-mail regarding room rates, in which our meeting was referenced.

On the Saturday of our wedding planning weekend my friend, her mom, future mother-in-law and I got to the Hyatt about 10 minutes prior to our meeting. When I asked for the manager, we had a meeting with I was informed that she was away on vacation - that was after an additional 10 minutes of waiting for someone to contact her/learn of her whereabouts.

So, this experience obviously gave our visit a bit of a negative vibe. we were, however, willing to look past it when the fill-in manager arrived to show us the potential event spaces and talk details. unfortunately, he didn't know a ton of details - of course the person we were originally supposed to meet with knew all of those answers.

When we finally toured the event spaces we were absolutely let down. All of the images we had seen were of a lovely, well-decorated space. Of course, we didn't think that we'd see a fully decorated space, but we surely thought we'd see something clean. The future mother-in-law actually stepped on a chip, left on the carpet from whoknowswhen!?!

The "ballrooms" left much to be desired - most of all ambiance. the only positive is the location. Right on the river, overlooking Savannah's historic River Street - can't beat the location! But with a wedding reception - you need a bit more than old, matted carpet & drop ceilings. Gross, and so not what you'd expect from the Hyatt.

Not to mention the prices/food+beverage minimums - outrageous! We visited more than 15 (!!!) locations over the weekend and this was by far the most expensive, and most disappointing. They didn't even include linins; anyone who's planned a wedding/party knows that at a location such as this, with pricing such as this - standard black/white linins are always included. Give me a break Haytt!

Bottom line: if you're planning a wedding/party in the Savannah area, don't waste your time with the Hyatt. If you want a truly exquisite location try The Mansion on Forsyth Park, of if you must be at a location on the river, try the Westin Savannah Harbor...

Good luck & adios Hyatt!

23/07/09 | Link | Rating: 2.0
19. Liz S.
Hyatt Regency is a great spot to stay when you want to booze your time away on River Street. Like so many others we got a deal through Priceline ($60 per night). My river review is based on that price. I think most hotels on River Street are over priced.
I thought the inside of the Hyatt was beautiful.  It is really convenient that you can take an elevator right down to River Street from inside the Hyatt.  We had a really nice view from our room. We could see the river and part of down town.  We had two double beds they were comfortable.  The rooms and bathroom were very clean.  The bottles of water and internet are an extra charge. They do provide a coffee maker with tea or coffee for brewing at no extra cost.
The only thing I noticed that our room didn't have, which it could have just been our room.  We did not have a hair dryer.  The little shampoos, conditioners, soaps and lotions they provide only get 3 stars.  They smelled okay.
The valet parking was handy. The people running the parking were fast and friendly.  They always offered directions.  Our check-in went smoothly. They had a kiosk for self check-in and check out, but we didn't try it.   During check-in I noticed beautiful fresh apples were offered for snacks.  Near the check-in desk was a table where one could purchase all kinds of tours, trolley tours, ghost tours, slow ride tours, just to name a few.
The bar inside the Hyatt has a nice river view.  They serve Guinness. They also sell cigarettes and cigars. The guys and gals working in the hotel bar were extremely friendly.  They always offered to pour our drinks in plastic cups.  Nothing like a Guinness as you stroll through River Street.   We were a little shocked that last call was around 11:30.  Even though it was a Thursday night we thought they'd be open later than 11:30.  
The Hyatt is high on our list of places to stay.  We've paid fair more for far less when we stayed on River Street in the past.

07/08/11 | Link | Rating: 4.0
20. Sean R.
The location of this hotel is about all it has going for it.  Other than that I feel extremely ripped off that I paid nearly $200 for a recent overnight stay.  Sure, it has all the basic needs that a standard hotel should offer but it is priced like a luxury or boutique hotel when it should be priced like a Motel 6.  The outside looks like a federal prison.  The room was sub standard.  The shower looked like something you would find in a dog grooming facility - the television did not work and I am not sure why I needed a "balcony" overlooking the elevator bank in the inner courtyard of the building.  If the hotel was priced accordingly I would have given it a better rating for certain but this place is nothing but a rip off at its current rates.

30/04/12 | Link | Rating: 2.0
21. Scott H.
Service has been good

Valet is not that pricey and quick

Room was clean and large with great river view

The gym is the best part of the place huge! Free weights, machines lots of cardio, plyo balls, even garmin gps watches to borrow if u wanna go for a run!

01/12/09 | Link | Rating: 4.0
22. Ayanna B.
I am a big fan of Hyatt Regency hotels in general. This one was no exception. Right on the water, with restaurants and shops right across the street. Room service and the restaurants downstairs were great. The concierge service was really helpful. Actually, the whole staff was nice and efficient. And the building itself was pleasing to the architecture buff in me. We got a mega deal on the price, since we went off season (Christmas time). Go there if you are high end.

10/01/11 | Link | Rating: 4.0
23. Joe P.
If it wasn't for the deal I got on priceline, I would have been po'd.  One thing I hate is being charged for every little thing you do at the hotel.  Parking 18.00 extra, internet 9.99 extra, bottled water 5.00 in your room.  I can't stand being nickled and dimed to death.  Just give me a total price, whether it is $50 or $450 ---  include all the basics, where there are no surprises, nothing I will get billed with later, and all is well.  

Now for the hotel itself.  The decor is hum drum, very basic.  We got an inside room overlooking the lobby (no outside window or air). AC did not work great, we had it as high as it could go, and it was cooler outside than it was in the room.  No fridge in the room.  The fitness center was nice, it does have an indoor pool, and the location on river street is great.  Overall, not impressed.  You are paying for the location.  The hotel is clean, but nothing better than average.

16/10/09 | Link | Rating: 3.0
24. Marisa L.
We had auspicious beginnings, Hyatt Savannah.  I was prepared to love you when your morning staff checked me in at 7 a.m. It changed my stay.  But then, I got to my room.  And my windows, my only source of natural light, opened to ... the interior of the hotel.  If I wanted light, I had to want everyone in the hotel to see what I was doing. The door doesn't bolt shut; it just closes, and you have to hope that housekeeping doesn't just let themselves in.  

Every, every little thing is audible. Children running.  The elevator.  The ice machine.

And then, then... there was Yolanda.

I had written some postcards.  It's important to me that they be postmarked from the place from which I send them, and I leave tomorrow morning at 5:30.  

I asked Yolanda if she could mail something.  Only the gift shop had stamps, apparently.  So, she sent me 5 blocks away to a convenience store for stamps.  At 11:30 at night.  Guess what?  No stamps.  I'm frustrated and annoyed, especially seeing that there's a Hilton Garden Inn, in addition to all the other lovely private Inns, all close by.

19/07/09 | Link | Rating: 2.0
25. Bria D.
Hyatt, you gave us an awesome deal.  $103/night for a river view room with a king bed?  Yes, thank you.  I suppose that The Bohemian has been hurting your business, as you were the Place To Stay in Savannah ever since I was knee high to a grasshopper, but I'll take the cheaper rates for semi-plush lodgings, to be sure.

I know that there are "cooler" places to stay in Savannah.  I usually opt for one of the smaller independent downtown hotels, actually.  But I'm pregnant and I'm grumpy and I really wanted three things from my hotel stay:
(1)  For the room to not smell like mildew
(2)  A comfy bed
(3)  To not hear the neighbors or clunking vending machines all night long

Hyatt, you delivered on all three counts.  Well done!

28/12/09 | Link | Rating: 4.0
26. Cowboy B.
Great location - right smack in the middle of the river scene and on the very edge of some great walking tours. Room prices for my stay were decent price with AAA discount but everything else at this hotel is expensive. Expect to pay almost $5 for a small 50 cent ice cream sandwich down in the lobby store, for example. Parking is extra - $18 a day for valet or $12 for self-park. Internet is also extra, at $10 a day. A meal at their on-site restaurants will also cost you much more than going out. Know all of this going in and you'll be fine.

The swimming pool was disappointing. It's indoors through the fitness center. The pool is small but the biggest issue I had with it is how cold the water was - the pool room, too. It was freezing in there.  There is no hot tub. I was surprised to see an ADA chair assist for the pool, though.

The fitness center was excellent! It was fairly large and all of the equipment seemed new and top notch. Probably the best fitness center I've ever seen in a hotel.

Lastly the staff was friendly and accommodating. I'd stay here again as long as the price wasn't higher.

One more thing - breakfast at the on-site Windows restaurant was excellent but unless you negotiate breakfast with your room rate, expect to pay almost $20 a person, which is high for breakfast. My AAA room rate included it and the breakfast was excellent (see review for Windows).

29/07/10 | Link | Rating: 4.0
27. Kelley G.
I expect bells and whistles when paying $200 a night for a room.  There were no bells and whistles, and we had no option but to valet park which was an additional $19.  Breakfast which consisted of a ham and cheese panini and a bowl of oatmeal was $30.  Customer service was okay but nothing special.  The location is great.  The room was clean with a comfy bed, but it was more like a $90 per night experience.  We won't stay there again.

24/07/11 | Link | Rating: 2.0
28. Rob K.
It's OK.  Our check in / out was easy and painless.  We got a room in the corner overlooking one of the two sun patios they have, not bad.  As others have said, it looks like a good portion of the rooms have interior views.  I think we lucked out since you have to pay more for "river view" and got the few non river views not on the interior. The room was large, comfortable bed, large bathroom, and desk.  My one negative was that the cable selection was rather paltry.  

The location is great, you're right on River st and just blocks away from the best of Savannah.  However, there are a fair amount of other (some looked pretty new) hotels along Bay St. that offer the same great location.  If I had it to do over again I would've looked into booking elsewhere more deeply.  Nonetheless, the Hyatt served it's purpose...if rather uninspiring.

24/07/10 | Link | Rating: 3.0
29. Kimberly T.
What? No five star reviews? I can't believe it.  

I stay at this hotel once a month and I look forward to it all week long.  Firstly, the staff is awesome.  The valets are kind, funny, and totally on top of it and they do their job with pride.  I adore them all, especially Kevin and Phillip.  It did not take them long to remember me and they greet me by name every time I drive up.   The front desk staff are incredibly helpful, always pleasant, hook me up with the 2nd floor balcony rooms and free drink coupons, and look, Sade should be your new best friend.  The breakfast servers in Windows Restaurant practically have my to-go cappuccino on the table the second I sit down.  Every one of the ladies is smiling and happy, even at 6 am.  Even the housekeeping staff are kinder than your grandmother.  Now, I'm serious about that!  The bartenders are pretty great, too!  Those gals put up with a lot of shenanigans from me and my coworkers.  :)

The breakfast buffet is one of my favorites--and I eat them for literally half the year--rotating egg dishes, one of the only places to get turkey bacon, the cold oatmeal is incredible and there's always some kind of delicious fresh fruit and what looks to be an amazing rotation of pastries.  I get it for free with my rate, but it's worth whatever they are charging.  

The rooms are great.  Hyatt has some of the softest sheets around.  The flat screen TVs and ipod docking alarm clocks are two of the more modern features.  Get a room with a river view if possible--great views of the ships going in and out of the port of Savannah.  Bathroom amenities are nice.  I've always liked the massage bar soap and the tube of AquaFresh toothpaste.  

The Hyatt's location is excellent.  It's an easy drive from the airport and conveniently located within walking distance to EVERY SINGLE PLACE you would want to visit in Savannah's Historic District.  Some great nearby restaurants include Cha-Bella, Olympia Greek, Garibaldi's, Ruan Thai, Sushi Zen, and El Papillote.  There's great shopping on Broughton Street and Forsythe Park is an easy walk (or run).  

The Hyatt has a great gym for a non-resort hotel! There's probably 8 weight machines in addition to a universal machine and free weights.  I believe they've got 2 stationary bicycles, 4-5 ellipticals, 4-5 treadmills, and a large room for stretching, plyometrics, etc.  You can also borrow a Garmin from the front desk.  The gym supplies towels, water, refrigerated cold towels, and fresh fruit.  

The only cons of this hotel are really things that are out of the Hyatt's control:
*Savannah stinks like the nearby paper mill.
*There is that annoying guy playing the Star Wars theme on his trumpet.
*A lot of people smoke cigars on the patio of the Vu Lounge.  

I think I've made it clear that I love this hotel.  I've made Platinum status with Hyatt's Gold Passport program because of this location! It's that great--I choose it over the AVIA, Hilton DeSoto, and Bohemian every single time.

25/08/10 | Link | Rating: 5.0
30. Cherie M.
"Oh baby, oh baby, yeah...."

I've stayed here two times now - once in 2008 and last month. While I've had no problems with the service, location of the hotel or the quality of the rooms, my most memorable experience with the Hyatt was on my first night of this visit.  I woke up from a dead sleep at 6 in the morning to what I thought was a ghost, but was actually the sounds of the couple next door having sex.  And for quite some time.  I woke my bf up to make sure I wasn't hearing things and I swear I tried not to laugh my ass off too loud.  It went on for about an hour before they got tired or whatever and I went back to sleep cracking up.  The bf slept through it all.

If you happen to get a shared door room, I recommend you place a pillow at the bottom of the door, just in case it happens to you.

11/11/10 | Link | Rating: 2.0
31. Nick I.
this place is excellent.  the staff here were the only people we met in Savannah who have any idea what customer service means.  they were excellent and willing to help with anything you needed.  the room was very clean and spacious.  there was some areas that looked as though the needed an update but it was nothing that took away from the trip.  the food at the hotel was good but a little pricey for the portion you got.  overall, if i was to ever return to Savannah i will stay here.

03/08/13 | Link | Rating: 5.0
32. Chris P.
Nothing to really complain about here but they could use a few upgrades for their cost.  Luckily we didn't have to pay as it was expensed on my wifes business. Their service was great and did alot to help out with us having two adults and three kids.  I would even say they went out of their way.  The staff was great in every aspect of the place.  The one thing I will mention to others is, this place in smack down town in Savannah's historic area.  Your going to pay alot to stay here.  Like with most hotels in popular areas you will get a high cost and not a lot of stuff out of it other than a room as anything extra will cost you more.  Realize that before you book here and you shouldn't be upset.

25/06/12 | Link | Rating: 3.0
33. Chaicharn S.
This 4-star hotel is smack-dab in the center of historic downtown Savannah within walking distance to all major sightseeing. The hotel is definitely situated on the historic Riverwalk, but from our room (and from none other, could that be visually verified).

The hotel design was less than stellar for a romantic or casual getaway. The open atrium which allows voices to carry from the ground floor concourse to the uppermost 7th floor, which made it truly difficult to sleep.
All items we encountered, which would be considered complimentary in most hotels were expensive - everything is charged (i.e. bottled water was $5 each & wifi was billed by the hour).

Overall, this getaway was a bargain find - for a better overnight stay, we'll stick with mid-level (3-star) hotels with amenities that we can count on.

06/08/11 | Link | Rating: 2.0
34. Kristin B.
My sister recently had a destination wedding in Savannah & most of the guests stayed at the Hyatt Regency. I was there a total of 5 days and 4 nights and had a great experience! From the housekeeping to the bell hops to the front desk and managment, the staff was friendly and extremely helpful.

I did have a mix up with housekeeping cleaning a room that was not yet vacant and some things accidently got thrown away, but this could happen at any hotel so while I was upset I don't blame the Hyatt. They tried very hard to track down my belongings and in the end gave us a huge discount on our bill.

The gym was great... plenty of machines and weights with complimentary water, towels, and fruit.

The location is fantastic and everything you need to see and do in Savannah is within walking distance!

Amazing breakfast buffet at the restaurant overlooking the river... we watched dolphins and ships go by as we had our omelettes cooked to order.

PLEASE do not stay at the Hyatt Regency Savannah without having a drink at the Vu Lounge... the bartenders and servers are 5 star all the way! I highly recommend the Waving Girl Martini ( I had at least 2 every night I was there, and I never drink martinis!).

07/02/10 | Link | Rating: 4.0
35. Andrej M.
This hotel is nice especially with the new renovations that have been done to the hotel recently. My room has a view of the river and the historic city hall. The staff has been superior and definitely will stay here when I return to Savannah.

02/01/13 | Link | Rating: 4.0
36. Belinda S.
Got the room through Priceline so I can't judge too harshly! The location is wonderful, you can walk anywhere in the historic district of Savannah in less than 10 minutes and even up to the park in the right shoes. It's very clean and the staff is friendly. Perks cafe downstairs is great to grab a quick coffee or Greek yogurt on your way out in the morning. Upon check in we were even able to upgrade our inside atrium view selected by Priceline to a city view. All good things.
Negatives, as many people have commented there is a $10 charge for Internet. We purchased and it was so slow nothing would stream or open.  the hotel did refund the charge. $22/day valet no other parking options. This is kind of standard for the nicer hotels in savannah considering the general parking shortage but its still a bit steep. My biggest complaint is that the doors are paper thin. Ours shook anytime another would open or close and the noise from general hallway conversation made it sound like we had guests. Kept us up most of the night and early morning once housekeeping started.

There's plenty of choices in downtown savannah so I'll probably see what else is out there next time.

14/03/13 | Link | Rating: 3.0
37. Stefan W.
We stayed over Thanksgiving with disappointment. The rooms were not cleaned (carpet, bathtub, drinking glasses left), elevator (to parking/pool) out of service and newspaper not delivered. Not really worth the price.

01/12/13 | Link | Rating: 1.0
38. Erin G.
Great, friendly staff and a great location.  I would completely recommend this hotel for tourists visiting.  The staff gave great recommendations for wandering around, eating, and drinking.  My stay was awesome mostly because of the great service of this hotel and the staff.

02/12/13 | Link | Rating: 5.0
39. Jen B.
From the check in desk with Tamika, to valet with Maya, to the Vu Lounge with Vicky, hospitality at its best. Room was clean and night time River/River St. view provided a great backdrop to the staffs smile and warmth.

I used the "name your price" feature on priceline so I got the room for almost half off as well. :-)

28/08/11 | Link | Rating: 4.0
40. Richard F.
We stayed here for St. Pattrick's day week, so we paid close to $500 a night for our room. I know we paid for location, but i didn't realize that's almost all that you're paying for.

Extra charge for wifi, $5 bottle of water, $20 valet charge, no breakfast included. I heard that even on non-holiday weekends this place is $200 and up per night. I've stayed in $100 a night places that were as nice as this. Definitely not crappy, but nothing out of the ordinary whatsoever. I can't say that i would automatically say no to this place sometime in the future, but i would definitely look hard for other options.

19/03/12 | Link | Rating: 2.0
41. Robynn K.
Used the valet parking; upon my return the porter couldn't locate the keys to my new car (still w/ temp tags).  Porter I left my car/keys with @ the valet stand wasn't there when I returned.  After 10-15 minutes they were found unattended @ the valet stand ... not okay.

01/06/13 | Link | Rating: 1.0
42. Chris G.
Spent my 2010 Thanksgiving with my sis at this Hyatt.  

The room was very comfortable, and although we were on the inside instead of overlooking the street or the river, we had a sliding glass door to a small balcony, which was great for people watching!

Every employee I encountered in the hotel proper was very nice.  Even the handyman asked if everything was okay when I was on our floor's 'foyer' outside the elevators, reading my book in a comfy chair (it was).  The concierge was gracious and tried to be helpful when our car was vandalized in a nearby public lot (the one in the lot in front of the hotel next door...a number of cars were vandalized, it turns out.)  Even one of the valets offered his help and a referral if we needed it.

The only 2 employees that weren't wonderful were the one in the gift shop, and our server at the Thanksgiving brunch.  The gift shop lady followed my niece and I around; she is 2, but she was very well behaved and NOT doing anything wrong.  She was also rude to us when I paid for our items.  The server barely did anything more than bring us our original waters and our check.

I liked the convenience of accessing River Street. It was next to some great views of both the river and the bridge, and next to all of my favorite places to shop and visit!

We got a great price through Priceline ($70 last minute, over the holiday weekend!). OOOOOHHH do NOT use the phone for anything.  I didn't find what the calls cost anywhere in the room, and it was quite a shock (our cells were not working, long story).

Definitely a good price for this Hyatt!!

04/12/10 | Link | Rating: 4.0
43. Jim G.
I really don't understand the mediocre reviews on here because I have stayed here twice and have had excellent stays both times. The hotel is very clean and comfortable which is worth paying a bit more to me. All the staff are friendly and were always asking if they could help in any way. The valet price does seem rather high but I guess it's just part of staying here. The rooms and beds are very comfortable. Fitness center is very adequate. In short, if you want a clean, dependable, large hotel experience in Savannah then you can't go wrong here.

14/05/13 | Link | Rating: 5.0
44. Rachel L.
Stayed here for 3 nights on a girls-get-away with my friends.  I can't say enough good things about the hotel staff.  From the moment we walked in until we left we just had an overall wonderful experience.  Staff is friendly and helpful and contributed to us having a fun trip.  The location is perfect.  Around the corner from the fun bars, right next to all the cute shops on River Street, and a few blocks from the boutiques.  They also have a wonderful military discount.  I highly recommend choosing the Hyatt if you stay in Savannah.

31/05/13 | Link | Rating: 5.0
45. Larry L.
We decided to stay at the Hyatt Regency in Savannah b/c I had a gift card, and it looked like a perfect location for the family to explore the city.  MISSION ACCOMPLISHED! Beautiful hotel in the perfect location for Savannah...great valet staff giving us a warm welcome upon arrival, great front desk staff explaining room upgrades for river view.  Very friendly concierge services reps, although they could have been more prepared with actual recommendations of things to do for families in Savannah. Overall, we had a great all-around experience at the Hyatt Regency and would gladly return in the future.

01/08/13 | Link | Rating: 5.0
46. Michelle C.
This hotel has a cheesy layout where the main lobby area serves as a courtyard of sorts.  In other words, the interior rooms are provided with a "view" of the hotel lobby.  Fortunately, I didn't have to worry about accidentally flashing the whole hotel, as I received one of the exterior rooms, which overlooked the river.

The room was outdated and the entire hotel was in desperate need of a makeover.  While I was comfortable during my stay, I was grateful that it was only for one night.  

The hotel bar was slightly less expensive than usual, though I suspect the location had something to do with it.  I don't think anything in Savannah costs more than $12.  Including a Kettle martini with blue cheese-stuffed olives.

09/06/10 | Link | Rating: 2.0
47. Tunicia W.
So I stayed here for a conference July 15-19. The actual conference I attended was across the river at the Savannah Trade and Conference Center. I'll go on and say up front the only things I liked about this hotel was the fact the ferry stop is right behind the hotel on the river street side, the fact that you could walk to many different things, and that I could do a web check in that kept me from standing in like 20-30 minutes after a 4 hour drive from Atlanta.

The first night there the fire alarm went off. Mind you I'm staying on the 6th floor of the hotel (the hotel has 7 floors) and I have my mom and grandmother with me. My grandmother is 76 years old with a bad knee. She didn't appreciate this too much to say the least. If you haven't guessed by now, this was a false alarm. The alarm went off at 5AM and apparently we missed one that went off at 4AM. The alarms kept going off consistently for 2 hours. Needless to say I didn't get to sleep in that day, and I was looking forward to this because that was the only day I could wake up late for my conference. Now, the reason why I say the hotel employees are not organized is the fact that you would think that someone would be at the emergency exits to inform guests of the "emergency situation" at hand. Us and about 100 other guests were on the back side of the hotel by ourselves and the only way we knew to go in was from someone taking the initiative to keep the door open to listen for some kind of all clear signal. Now we all know from our fire drill days that you don't go near a building that could possibly be on fire. No one knew what to do. When we got back to the lobby we still didn't hear what was going on. Needless to say that was a big fail on their part. My mom went to ask what would the compensation be for the false alarm and they said they hadn't figured it out but would know by that evening. Well, we get a knock on our door that evening from a young lady that was handing out Pralines from River Street sweets and a apology letter. Mind you this was an individual praline, not a package. Now yes, those pralines are good but they don't make up for waking us up at 5AM!! The young lady that delivered the pralines didn't totally know about the situation and when she was told she suggested we call and talk to the GM because that form of compensation wasn't enough. Long story short I guess they were just waiting for people to come and complain and then compensate them with additional things such as breakfast and a credit to the account. The first time I said something about it I was told I had a $50 credit and breakfast for two. I went and told my coworkers to make sure they asked about the same for their rooms. One did and I saw that she was talking to the supervisor on duty. This supervisor claimed I didn't have breakfast on my account, only a credit. Ohhhhkaaay fine. Then my mom goes back later and the lady she spoke with said she saw the breakfast credit, increased it to where it would cover 3 people and gave us a $100 credit. She also told me that when I checked out my stay was tax exempt (I work for a gov't entity). When I checked out with the same lady that claimed I didn't have separate credits and breakfast (by this time we used the breakfast), we still had a $100 credit and we were told by the nice lady that waited on us in the restaurant that she saw breakfast on our account. I'm confused. And I get a bill with taxes on it only to be told I was suppose to have a tax-exempt form. Why didn't the other lady tell me this? This is where I believe they were misinformed.

Oh, the day the room was cleaned the maid didn't even make the beds all the way back up. SMH. And also I couldn't hear from the rooms next door but there were tons of children here and I heard them running up and down the halls and screaming everyday. Now I know this is something the hotel can't control but just know you can easily hear hallway noise.

In all, my stay was so-so but I will not stay here again. I don't care how close it is to the ferry.

24/07/12 | Link | Rating: 2.0
48. Emmanuelle C.
We stayed 5 nights at the end of November for some holidays (actually my husband was working, I was mostly alone in day time with my 4 years old son).
The service was good at the Window restaurant the morning. The housekeeping was good too, except ONE morning when we found the beds done like a child would have done... we didn't understand if it was done in order to get some tip the next time. But we were angry so it did not work !

The Vu lounge is good, very good food, a bit expensive but it really worth it.
We had a little problem (not a big deal), when we ordered some MILK for our kid before the night AND for breakfast : they gave him some water with milk chocolate powder with a LOT of sugar and... no milk. My son spent one week without real milk and I was sad because he loves that and most of all he NEEDS that.
A 4 stars hotel should be VERY careful about that when families stay a long time.

What I didn't like AT ALL were 2 things :

1)  The smell in the bedroom... Out bedroom (with river view) was SO humid... I had to ask the housekeeping to put some perfume on the carpet to try to avoid this smell. Impossible to aerate the room because windows are totally closed... One night they did repetitions in case of fire, and ALL THE NIGHT we had an HORRIBLE smell coming from the corridor in front of our bedroom... I could'nt sleep at all and was crazy about that.

2) Also, other BIG problem : the BEDS are REALLY uncomfortable. The mattresses are so soft that my husband only slept 2 or 3 hours a night. As soon as we moved back we suffered. A hell for 5 nights !!

The condition of the mattress is unthinkable for a 4 star hotel...

02/12/12 | Link | Rating: 3.0
49. Chet L.
As Hyatt's go, a great experience.  Laid out in an Embassy Suites style (interior atrium lobby with rooms on the perimeter.), they were fast and efficient at check in and rooms were clean and modern.  Situated right along the river front, guests can meander to the Vu Lounge which overlooks a section of River Walk and enjoy some tasty libations and appetizers.  

A short walk or elevator ride down to the river front and you are off exploring the many shops and bars that pepper the area near this great waterfront hotel.  The area (being downtown) is saturated with many great bars and restaurants, many of which are literally right outside the front door to the hotel, one in particular, Moon River Brewing Company....a great brewery and restaurant that caught my eye.

My wife, daughter and I walked across the street, they sat us immediately and had a great dinner and great beers at Moon River.  One of many outstanding places to eat in this area.  Parking is all valet so prepare for that, but the checkout process is very fast - you go down to the parking garage, they can pull your car up for you or you can do it yourself, load your bags, and your off.

A great gym and indoor pool (which needed a bit more chlorine) is also available.  

Would definitely stay here again.

05/09/12 | Link | Rating: 4.0
50. Nicky S.
I have never used this location for accommodation reasons, but it has been an incredibly convenient location for us with valet parking, especially with the closing of valet parking at the garage near Ruth's Chris Steakhouse.

01/10/13 | Link | Rating: 4.0
51. Brandi R.
We booked through Priceline. Our King was given to another person so we stayed in a double the 1st night (lobby balcony). As soon as we walked in the room I called guest services to be moved to King immediately as we were away from home/kids enjoying some relaxation & being in separate beds wouldn't work. We were put on a list & told they would call us if one became available the next day. As departing the next morning I went to GS & they entered us in for a transfer (would call when ready). We enjoyed breakfast & since it was a rainy day returned to the hotel (being from Savannah we know rain doesn't last long), it was a little over an hour so we knew our room wasn't transferred. Returned to GS where a lady quickly sprung into action moving us to a King room, facing Bay Street. She was very understanding about our complaints with noise & space. We immediately moved our things to the new room.

As I feel it was not the hotels fault we were stuck in a double the 1st night, I gave them 4 starts.
I don't like the $22/day parking. Being from the area I know a little - - park in a garage nearby if you can't find parking. Move out the garage & into a nearby parking space after 10pm (there will be plenty), from 8am-6pm is parking meter cost, after that or weekends it is free.
Don't stay in a lobby facing double. The hotel was nice, the staff was extremely nice & even the shampoo smelled good.

15/07/13 | Link | Rating: 4.0
52. SK M.
This place could use an update. My room smelled kinda mildewesque and there was some in the shower. And I realize hotels are pricey in the food department but $4 for a bagel just seems a bit ridiculous. Bed was comfy. Staff knew next to nothing about conferences and such that were scheduled. Super noisey and really thin walls.

19/05/14 | Link | Rating: 2.0
53. Erin C.
Friendly staff and clean rooms. Great view from river rooms.

25/11/13 | Link | Rating: 4.0
54. Mike H.
Great location right on River St., clean, smelled fresh, nice staff, comfortable bed, excellent fitness area, Starbucks in lobby, negotiated a great deal on a name your price travel site.

$9.99 charge for Internet, $22 for valet parking and no self park option, had to use the room key to activate elevator and other areas in hotel (made me wonder why the security was so tight, was this an unsafe area?)

The location is probably the best aspect of this hotel.  There are several activities, restaurants, and bars within walking distance.  The extra charges for Internet and valet parking however will have me looking for a different choice next time I'm staying in Savannah.

02/12/12 | Link | Rating: 4.0
55. Travis W.
See Melissa B.'s review for detail but this place just needs new front desk management.  All other facilities parts and pieces seems fine, just fine.  The rooms were cleaned well daily, the parking attendants were nice and polite.  It's just the front desk and the check out proceduce we endured that was a nightmare of sorts.  My simple and easiest suggestion for those staying here is to make sure you know what you are getting charged before agreeing to the charges.  In short, we were almost charged an additional $50 for no good reason.

All of that being said, those that travel know how tricky checkout can be when you accrue additional charges during your stay.  Being down here during St. Paddy's weekend also complicates the matter so just be careful.

Workout facilities were nice and clean, gift shop, wait staff in dining room all were fine and never had an issue.  

TIP:  The police departments from all over stay at this hotel during St. Paddy's so it's probably one of the safest spots to stay.  They also give out arm bands to make sure those that are in the hotel actually are staying  there.

20/03/12 | Link | Rating: 2.0
56. Melissa B.
The motto of this place should be 'How many stories can I make up in 20 minutes to justify why I am overcharging you!!'  We stayed there 4 nights this past weekend and it was an otherwise fine stay.....until we went to checkout.  

So being St Patricks Day this past Saturday the hotel had us fill out a form of the names of two guests staying in our room.  No problem.  Form, wristbands, $25 for each extra person in the room.  That equals $50 bucks right?  

Well not according to the black lady with the red glasses working behind the counter when we checked out.  When we asked why were charged $100 extra for our guests instead of $50, she came up with all of these stories:

1) 'you were charged for four people in your room Saturday night'....um you mean we were charged to stay in the room we rented?  should we have slept in the hall and let our 2 registered guests stay in the room?  nope try again...

2) 'The room tax on the Saturday night was the extra $50'.....um you mean you have 100% tax rate here?  nope try again...

You have to set the scene properly too - this entire time talking to us and cursing at her computer she was plucking at a calculator shaking her head saying 'it's right it's right.'...was this supposed to intimidate us into paying?  It may have worked on less traveled folks.

3) 'We had to charge you $509 for Friday and Saturday night because it was the weekend'.....um you mean when we prepaid in December that was not for this hotel?  nope try again....

At this point I asked to speak with the manager where the lady replied she WAS the manager.....

4) The fourth story she came up with was that the average room rate was wrong from the package we bought so they had to charge us more because of the holiday weekend.  nope try again....

I think at this point is when I told her $25+$25=$50 that a light bulb went on in her head.  We should have only been charged $50 instead of $100 for our guests staying.  

She then plucked on the calculated some more and shook her head around and started blaming her coworker for the error.  'HE charged you wrong, HE screwed your bill all up.'  Whatever - why did this take 20 minutes and undue stress to figure out???  

We all make mistakes but FIX IT IMMEDIATELY and we go on our way.  She lied to us, tried to intimidate us and was unbelievably rude.

We will obviously never come back here and will not recommend it to anyone.

20/03/12 | Link | Rating: 1.0
57. Gina H.
absolutely cannot fault this hotel in any way.  

After reading the prior reviews, I still decided to go ahead and book a room here as I was heading up to Savannah from Miami to attend a wedding and the rest of the wedding party had already booked in months ago.  While they probably had secured a much better rate, I am and always have been a last minute booker so I reserved a room a week in advance and off I went.

Checking in at about 2p.m. I was greeted by a wonderfully friendly lady by the name of Patricia who told me that my room was ready to go, asked me if I needed help getting information about where to go around the city and pointed me in the direction of the concierge and gave me her name. Who goes on a trip without having first checked Yelp though so I didn't need a concierge to ask advice on where to go.  Check in was a breeze and within 10 minutes myself and my boys were in the shower (me) and sprawled across the beds fighting over the remote for the telly (my boys).

Having read previous reviews I was well aware of the valet parking charge, but that was OK for me.  Coming from Miami where you need to valet your car at almost every hotel on South Beach this was nothing new.  I knew Savannah was a walking city, and the hotel being located right on the river I knew I was going to park it, forget it and not worry about it.  Besides, you can in and out your car all you want and street parking in Savannah, like Miami, is hard to find...."Ain't nobody got time for that!!"

Anyway, we fucked off to the wedding in Forsythe Park and then back to the hotel for a couple of drinks in the Vue lounge and then on to the reception brunch later at the Olde Pink House, all within walking distance of the hotel.  

After the reception was over we reconvened at the Vue bar at the Hyatt for some drinks and an impromptu singsong on the outside patio overlooking the river.  Apologies to other guests there that night, we were a little raucous, but the staff were excellent and even let us bring in a bottle of our own liquor and provided shot glasses so we could toast absent friend.

At about 9p.m. we decided to take the party to one of the local bars for some live music and on the advice of the staff at the Vue bar they sent us to a totally appropriate venue for us to take our party into the wee hours (Molly McPhearsons Scottish bar - it was a Scottish themed wedding so it was totally appropriate).

My only gripe with the Hyatt was the price of their gift shop stuff.  I had forgotten to pack spare batteries for my camera, wasn't about to go out around town after a feed of drink looking for more batteries, so ended up spending about $17 for four AAA batteries and a couple of packs of candies.  Ouch...total fuck up the arse there.  But having said that, I would expect to pay as much in the likes of the Marriott on the beach in Marco Island so hey, if you don't come prepared, be prepared to pay.

The room was very comfortable and super clean and as it should be for a Hyatt, we weren't charged any extras for anything (other than the Valet which I was expecting) and the staff from check in, room service staff, bar staff, valet staff and just about everyone who we met with a Hyatt badge were more than friendly and accommodating.

02/04/13 | Link | Rating: 5.0
58. Erin M.
Stayed here for a conference. Everything was OK overall, but given the option I wouldn't stay here again.

29/03/14 | Link | Rating: 2.0
59. Donna J.
Location, location, location!

Likely the best thing about this property.

Property itself is starting to look a bit dated, like it could use a facelift.  But the staff is incredibly friendly and helpful and everything is clean and kept in good working order.

Bed and pillows were the best I've had in a very long time.

Had the breakfast buffet in the restaurant Windows on the morning of July 4th and was impressed.  Everything was fresh and the omelette was fabulous.  Restaurant is appropriately named as the wall of windows looks out over the river.

Because of the location, will likely book this place again for July 4th which is my tall handsome charming Brit's birthday.

One note - our GPS at first took us in to the back of the hotel, along the ballast-stone River Street side.  Valet parking ($20 per night - ouch!) and true front entrance is off of Bay Street, away from the river.

11/07/13 | Link | Rating: 3.0
60. Dan S.
Been here twice. Both times we were able to call and get a room for $99/night. We were even upgraded to a higher floor with a view. This is a perfect location for exploring the River Walk or to walk out the front door and roam around town. The River St exit is a bit awkward. You need to take 2 elevators to get there. Savannah is awesome!

19/12/13 | Link | Rating: 4.0
61. Jennifer L.
Great location - central to downtown Savannah highlights.  I was here for a conference and the hotel catered food was really fantastic.  Since I was staying at a discounted rate, I was next to the elevator which was a little loud.  The housekeeping/cleanliness was suboptimal. The gym facilities were decent.  I did appreciate that the hotel checked out umbrellas to guests during a deluge.

25/06/13 | Link | Rating: 3.0
62. C R.
This hotel has been absolutely FANTASTIC! I would stay here anytime ! If you do, try and stay on the south side  because the views of River St. are the best in town! From the front desk to the staff to the staff in the windows dinning hall, and the maid service, this hotel is top notch. Book with confidence that your stay here will be well enjoyed.

18/08/13 | Link | Rating: 5.0
63. Craig L.
Great service here. The entire team from the staff that greets you to those that wait on you in the restaurants and bars do an exceptional job. Superb location overlooking the river.
Time for management to re-invest in the facility though. The room furnishings are tired and beat and the furniture in The Windows restaurant is really tired , the leather on the chairs is torn and the tables are beat.

25/08/13 | Link | Rating: 3.0
64. david h.
As far as Hyatt Regency's go, this one was one of the best, if not the best. They get it! Everyone, including housekeeping staff, was incredibly warm and friendly. They were helpful and made you feel special. When you walk by someone else's room and the door is open and the cleaning lady yells out "how ya doing?" or "good morning" you know there is a top to bottom culture of friendliness and customer service.

Room was nothing special. Bed too soft and didn't have fitted sheet on bottom (?) so it kind of came apart as you slept. Bathroom very small. But I'd take a shitty room with really nice people over a great room with shitty people every time.

Centrally located and has pretty much everything you need.

Smiley face

11/09/13 | Link | Rating: 5.0
65. Chastity W.
This weekend makes the fourth year we've stayed here at the Hyatt. The staff is super awesome, the hotel is always clean, the rooms are sizable, the River view rooms offer a MAGNIFICENT view of the city and the noise level is always suitable. I am however only giving this hotel four stars because EACH and EVERY of the four times we've stayed here there's been some sort of quirk. On one of our stays we were charged three times for one stay, another time housekeeping neglected to clean our room during our entire 4 day stay. The general manager (Matt, I believe) was very helpful each time we complained and needless to say we were happy again. I would definitely recommend this hotel for both its proximity to the hustle and bustle of Savannah's downtown attractions and for its outstanding service.

11/05/14 | Link | Rating: 4.0
66. Sandy S.
Do not waste your money.  The hotel is very outdated. While the staff is friendly they cannot make up for the facility.  The carpet is worn, the shower would not drain and there was an odd smell on the second floor due to construction. Plus to top it off our neighbors partied on the balcony next to us- it was like they were in the room with us.

02/07/14 | Link | Rating: 1.0
67. Blue A.
Sweet Lord Jesus this felt like HEAVEN after the night before's stay.

This review might be a bit skewed due to the traumatic events of the hotel we stayed at the previous night. BUT this was the answer to our prayers as far as we were concerned.

In stop two of our road trip we decided to stay in Downtown Savannah. This hotel has a GREAT location for you urban explorers who like to walk. Right on River Street there are a bunch of shops, restaurants and even a pirate boat you can visit. Not to far down is the Historic Savannah area with parks and some beautiful houses.

Now to the actual hotel. They only do Valet parking which is the main reason I don't give the hotel 5 stars. $22  per day can add up pretty quickly (Luckily we were only there for one day). The valet guys were super nice and helped with our bags.

The lobby is nice and the check in clerks were very nice. Taking the elevator up I felt Like I was in a cruise as it is all glass and you see the main lobby as you rise up.  The room was CLEAN (HALLELUJAH!) the bed super confy, the view of downtown not bad and the bathrooms CLEAN CLEAN CLEAN! (This is the possibly skewed part of the review, but it was a great price on a nice clean hotel, so I can't be too off!)

The cool part was the morning after as I went to get some ice I stumbled upon an open terrace on our floor (third). Judging by the smell of the hallway leading out to it this is usually for smokers but early in the morning there was not one smoker out there. The weather was perfect (still really cold, but a nice change for us) and the terrace overlooked River Street and the bridge headed to SC. Great view! We snapped some pics, got some fresh air and enjoyed the moment for a few minutes.

A great stay and I would recommend it to anyone staying in the area.

PS: $9.99 for internet per day?! Come on now. I used my Iphones connection to surf the web and saved the money. Internet should really be free in all hotels in this day and age!

26/12/12 | Link | Rating: 4.0
68. Laura S.
The location is terrific...but this place needs some updating. The worst problem was that the elevators to the valet and river street level stopped working. None of the staff members had any idea what to do. We parked valet for $22 per night..,but they couldn't get the car out of the garage - they made us drag our stuff around the front of the hotel and down the vehicle-only valet ramp because the elevators weren't working. It was very poor customer service. Why did we pay for valet if we had to move our own car? That's called self parking and it costs less. You don't have to be a four star hotel to have four star service....

12/08/14 | Link | Rating: 2.0
69. Dominick T.
Its a good place to stay. It has nice views, and is central to everything in Savannah.

It is built totally out of character for everything else here. It bothers me after being here that they ripped out so many buildings to build this place.

It is comfortable, and rated against other places in other cities it stands up in its class. I would say the concierge is inconsistent with his time.  My questions about what to do and see were better answered by chatting up the docent at some historic houses and the waitress at the micro-brew across the street.

02/02/13 | Link | Rating: 3.0
70. Kevin D.
Look it's a hotel with an amazing staff, decent accommodations, lovely bar atmosphere, and the best location. The bar sung happy birthday to my girlfriend. Not a promised occurrence but a spontaneous showing of hospitality. I think a lot of people travel to hotels like this with a sense of entitlement. Get over yourselves please if you are nice to people guess what!? People are nice to you!!!

Enjoy the hotel, and remember the worst thing that they can say is no. Don't be scared to ask for extras, room swaps, whatever.

Had a blast, loved it, val and his bar tending team make the bar an amazing hang out to pregame!

Sign up for the free hotel perks card or whatevs and get happy hour pricing anytime. It's free give a secondary email if you don't enjoy spam like me.

20/08/13 | Link | Rating: 5.0
71. Chris H.
We stopped at the lounge in the hotel for a beer and to watch some football and warm up. The service was terrible. The bartender hated life and barely greeted us. When it was time to pay no one was to be found and at one point the bar was completely empty of any staff. He couldn't run my card my server had to and then he disappeared. Not great service.

19/01/15 | Link | Rating: 2.0
72. Sue S.
This is a review of what happens before you even GET to the hotel.
I booked a one bedroom suite. I was able to use a AAA discount. When I called back to inquire about a two bedroom suite, I was told that I may not use a AAA discount on ANY of their suites. After a third call, the woman, Kathy, told me that the one bedroom is really ONE room with a king bed next to the pull out sofa. The two bedroom suite was ONE bedroom and a living room with a pull out sofa. When did a "living room" become an acceptable name for a "bedroom?" I inquired more about the rooms, the locations of the rooms etc but Kathy did not know the answers b/c she works at a reservation bank. She transferred me to the hotel itself where the above mentioned was confirmed.
Thank goodness I found out about the misconception of the room situation before we arrived. I expressed that I felt the website and verbiage was misleading. I've cancelled my reservation.

30/09/14 | Link | Rating: 1.0
73. Melissa M.
This hotel was in a great lovation.  Close to everything. Walked to all the tourist spots and more.  Definitely took advantage of the visitors day pass that another review stated...money saver.  Staff was friendly and attentive.  As for others saying out of date and dirty, I'm not sure what they mean.  I found it to fit the style of Savannah.  I'm sure upgrading and renovating are concerns, however, it's not unpleasant.  I feel those guests stayed in the room and hotel throughout the entire stay and did not take in the city for what it was for.  Would stay here again.

01/10/14 | Link | Rating: 3.0
74. Gino M.
Sadly this hotel does not live up to the reputation of the Hyatt Regency line.  Out of my numerous trips to Savannah this was, by far, the worst value for the money combination out of a hotel -- in fact, I'm hard pressed to think of a vacation even outside of Savannah where I've seen a worst value-for-money ratio.

And I want to emphasize that - "value for money" - this hotel wasn't "bad".  My sheets, room and bathroom were clean.  Nothing from the hotel kept me from getting a good night's sleep.  The hotel did its most basic job.

Of course, I say that about Holiday Inn Express places I can find at Interstate exits that cost $99/night too - but that's not why you stay at a Hyatt Regency.

Heading to Savannah for my anniversary I decided to splurge and book a river view room with a balcony.  The view was exactly what I expected it to be - the rest of the room was quite sad.  Furniture, television, amenities, wallpaper, ceiling, carpet - just the whole thing needs to be updated with a whole room renovation.  This simply didn't feel like a $300 per night room.

While the rest of Savannah has figured out that it's a boutique touristy town and charging out the ass for food and gifts - they're at least providing top shelf products.  This hotel needs to get on the bandwagon or lower its rates.

28/10/13 | Link | Rating: 2.0
75. Alexandra W.
Quick check-in. Friendly, efficient service. Quick check-out. In between we had a room that looked over the river, which made us happy. The waitstaff for our conference seemed genuinely happy to have us, and they would go out of their way to get answers to questions out of their purview. Our room attendant Maybelle was the queen of customer service, with an attitude that can best be described as joyful. Even though it's a large hotel, we were treated with the personal touches that are usually found in a small hotel. Even my tweets were answered within 5 minutes. Now, if only I could have found stairs to use instead of the very random elevators!

01/07/14 | Link | Rating: 5.0
76. Susan U.
A sad, tired, and old hotel that's sorely in need of an update from the 20th to 21st century. Everything from the gold and navy "regal" carpet to the navy curtains to the cream tiled bathroom needs a complete overhaul. However, fans of the authentic 80's style will be pleased to see that their bathroom comes complete with yellowed, crinkled wallpaper and a complimentary gray, plastic tub mat. If the Hyatt Andaz is available, please do yourself a favor and book a room there. Do not waste your money, or your company's money, by staying in this hotel.

30/04/14 | Link | Rating: 1.0
77. Karen T.
Great location on Bay Street with elevators that take you down to the riverfront. We were in a standard room so we had a balcony that opened into the hotel lobby. It was kind of strange but I guess it is better than not having a window at all. We also heard a lot of noise from the atrium as a result of this. Scoring a room with a bay view would totally make this hotel a great place to stay.

We had a small infant with us so they brought us a mini-fridge so that we would be able to store his milk and food. They normally charge $25/day so we were grateful that they were willing to accommodate us.

We also came back one day and housekeeping had missed our room. Rather than make us wait for housekeeping, they just had us move into the clean room next door.

Overall, great location and excellent service! It doesn't have the charm of the B&Bs in the local area but this is a great place to stay.

09/06/13 | Link | Rating: 4.0
78. Jerry S.
Got this room on Priceline, so I didn't have a choice. Although my review counteracts so many recent, negative reviews, I sense this hotel is in the process of remaking itself. Upon registering, I was offered an upgrade to a river-view room that was recently renovated. I jumped at it and was glad I did. Our room was modern, comfortable, and functional. One of the best we've stayed in. The view of the river is worth the price, and I was surprised that my wife enjoyed it too. Those huge container ships are marvelous.
 We could see that the hotel was in the process of renovation in a large way, but it never bothered us. We couldn't hear a thing, and we were usually out seeing Savannah when they were working anyway.
 We found the staff at every level professional and courteous. Perhaps someone has done some serious training in the recent past, which is all that is needed to correct that sort of thing.
 The only problem we had was that the new mini-fridges are noisy. They traded out two and the problem wasn't solved, so I just unplugged it. I surmise they will invest in new fridges in the future.
 Plan on some tip money, as you will be using valets and bell hops. Wi-Fi is $10 a day, so I just used my hotspot on my I-phone to access the Net.
 Food was excellent. My wife and I didn't need the whole breakfast buffet ($18), so we ordered off the menu. Nice touches like jams in little jars, soft butter, etc.. Some of the best sausage I've every had. Really great food.
 Overall, I'd stay here again, but I would request a 'renovated room,' with a river view. I think this Hyatt realizes it has a great location worth investing in, and is spending the money to accomplish it. Not sure how long the total renovation will take, but it's definitely coming.

04/02/15 | Link | Rating: 4.0
79. Jennifer B.
Great location and walking distance to literally everything. My hubby and I are big time walkers so we don't mind treking a mile or two or three! The hotel is right on the
river which is nice, super close to River Street and all the bars, restaurants and shops there.

Our room was a decent size and had a really nice view of the river. Be careful though some rooms, probably 35% maybe, don't have views to the outside world at all and actually face inward into the lobby which seems horrible.

The room was somewhat dated and a little dingy but honestly that's what you are going to get if your paying $160 a night so don't expect the Ritz. We spent most of our time in the city so this really was just a place to crash at night for us.

Our last night in the hotel a 9 month old baby was somehow dropped from a 5th floor balcony that faced in toward the lobby. It was an awful scene and I still can't get it out of my head. My husband and I and many other guests were witness to this tragic event.

Probably wouldn't stay at the hotel again due to that awful memory.

24/05/14 | Link | Rating: 3.0
80. Rob W.
The Hyatt is an eyesore. It looks terrible on River Street, and it is disgraceful that you have to walk through it while strolling on the street.

29/03/14 | Link | Rating: 2.0
81. Matt B.
We stayed here over Memorial Day weekend. If you're considering a trip to Savannah and need a place to stay, here are a few things to consider:

It's right on the riverfront so if that's what you plan to visit, you can't find a more convenient hotel.
The beds are comfortable with plenty of pillows.
The water pressure in the showers is excellent.
The breakfast buffet is very good.

The 80s/90s decor is very dated. It feels like it hasn't seen a revamp in at least 20 years.
Wireless costs extra.
Parking costs extra.
The in-room movie prices are ridiculous. $16 to watch a movie on TV?
The bathrooms are tiny, don't have a fan, and smell like mildew.
The rooms don't have a mini fridge or microwave so no point in boxing up those leftovers from dinner.
Hopefully you didn't get dinner at the hotel's lounge. The menu is sad.
Make sure you get a river-view. The interior-facing rooms are depressing. Guess which one we got?
If you want to go to Tybee, find a rental on Tybee. The traffic to get there from here is awful.

28/05/14 | Link | Rating: 3.0
82. Rory M.
Good service, clean, nice pool, incredibly helpful and friendly staff.  Not as quiet as I'd like because of the layout and that they were renovating.  The location was great though.  The outdoor bar has a great view of River Street and the river.  We had an issue with our final day room service and our pre-paid breakfast, but that was partially due to our very tight schedule.  The front desk addressed the problem they couldn't remove the charges so they ended up comping our parking.

21/10/14 | Link | Rating: 4.0
83. Andrew ß.
Had a great time in the hotel bar with Rachel the bartender -
They have infused vodkas, gin, and whiskey.
Great time.
If your in Savannah come stop by here their Awesome

24/05/14 | Link | Rating: 4.0
84. M G.
One thing about this hotel is the location...it's right in the historic district within walking distance of most of the popular eateries---Ruth Chris, Lady & Sons, Your Pie, etc.  Although- I would say this hotel is not the best "4 star" I've stayed in it's definitely one of the lower cost in the area. The hotel itself, though dated, had a clean room. The bathroom showing visible signs of  it's age,  with patches on the ceiling, some residue on the bathtub. Bedding was poor-- sheets laid on top of very uncomfortable, cheap hotel bedding. Choose this hotel if it comes to price and location.

25/06/14 | Link | Rating: 3.0
85. Terry R.
Hotel is in a great location. The friendly staff was exceptional. The lounge was clean and prompt! Awesome drinks and food was fresh.
The hotel maybe in need of a "refresh" but overall good for the money.

17/05/14 | Link | Rating: 4.0
86. Rhonda O.
Great location and friendly staff. City view was great. Was not a fan of bedding it was crispy sheets they were not soft enough in my opinion. The pillows were feather downs which I dislike. But overall very nice place. Definitely good to book on Priceline we saved $

06/07/14 | Link | Rating: 4.0
87. John K.
5 star view for a glass of wine from the hotel bar patio! Also got 1 night on Priceline's express deals for a great price!

06/07/14 | Link | Rating: 5.0
88. Samantha H.
Service was absolutely great. Everyone was so kind and friendly. Breakfast buffet that was included was yummy and valet parking is always nice! Rooms could have been maybe a little more stylish but overall a great stay.

07/09/14 | Link | Rating: 4.0
89. Jasmine T.
Worst hotel ever.  Ghetto.  Front desk was actively mean and had friends hanging out while they made fun of all their guests to their face

31/12/14 | Link | Rating: 1.0
90. Marie P.
Stayed here Saturday into Easter Sunday. We had a upgraded room with a king an full huge comfy couch. The room was modern and clean. The bed was very comfortable and we instantly regretted not being able to stay longer. The location was great, close to all. Would love to come back!

08/04/15 | Link | Rating: 5.0
91. Mark D.
After staying on Tybee Island 4th of July, 2010, we loved visiting Savannah. Now with kids in college, we wanted to stay in Savannah during a cooler, less hectic time. Wanting to be close to the historic downtown district, I spun the Priceline name your price wheel and got the Hyatt Regency. So, the price was very good. I had one of those "half-river" views, which look better at night with the bridge lit up. ALL the staff were very pleasant and eager to please. The concierge booked us a private horse/buggy tour where we were picked up at the front door...nice! We decided to eat light and dine on 2 for 1 apps at the Vu Lounge. The drinks and apps were very good and our waitress again friendly and attentive. The elevator right down to River St. was awesome to have available.
Now, again, for the price I paid I'm not complaining, but the rooms as alluded to by other posters, are very tired and dated, like '80's dated. No refrigerator and no bathroom exhaust fan, and older lime crusted plumbing were noted. In their defense, they were renovating a couple of floors. All in all, convenience of location made up for any discrepancies, and the money I saved paid for the parking and the carriage ride (almost)

03/11/14 | Link | Rating: 3.0
92. Paul P.
In short - I was disappointed in this location and would not recommend it to others.

I travel frequently and stay in hotels, Hyatt's included, often. During my Christmas stay over 5 days in Savannah I stayed at this location. When I pick a hotel or review one there are three things I look for: comfort, cleanliness, and location.

Hyatt Regency Savannah is a business hotel, not a luxury hotel. The location of this hotel can't be beat is why I chose to stay here. I specifically booked and requested a "River View" room for my stay. Call me a kid, but watching the ships go by is pretty cool for me. "River View" is not the same as "River Street View" which is what I got. The staff were either unable or uninterested in meeting the requested room I booked. The "River Street View" does include the river and the ships, good, but it also includes the tower bell right outside your winder striking every 15 minutes making it difficult to sleep in on vacation. It also includes music from the "River Street" restaurant/bar patio that they hotel an control the volume of. They can't control the volume of street performers, so I don't hold that against them... oh, except they are on the "River Street View" side.

For a walking city like Savannah, a few blocks is not big. Unless you want to see the ships like me, location can be ruled out as a deciding factor to pick this hotel.

Comfort is the next area of consideration for me. Are the beds "Westin Heavenly"? No. But they are comfortable. I slept well, outside of the bells and music outside my window. The room was functional. Bathroom is small, but the shower worked.

I did not feel comfortable staying at this location however. The staff are nice, but not trained well. Often I would walk to ask a question of someone and feel like I was interrupting a private conversation the staff was having. That's pretty uncomfortable. The largest sources of revenue for this location in my estimation is the valet parking. I like valet, and my rental car was never harmed; but the team running the service took people in line behind me on two occasions - just skipped me or ignored me. That sucks. My biggest gripe, I went to have a drink on the patio bar looking over the river (you know, ships and stuff). I asked the bar tender if they were serving on the patio, or I should order and carry at the bar. "No, I'll send someone out to help you. Pick any seat" is what he said. What he should have said was, "I am going to finish watching this football game and no one is going to pay attention to you, even though the place is empty and there are three people on staff." Not professional.

When I asked for a new room, it was also an uncomfortable situation. I explained that I came here for the "River View" specifically paying more for that, and didn't think the "River Street View" was equal. I became "that guy" who mentioned the status of the member program. On the third day, I was pretty flexible I thought, to say, "could you just turn down the music on the patio at night?" But no. Each call to the (I'm guessing the front desk) was, "So sorry, can't, nope, full, no flexibility, hands are tied." Walking past the front desk on my day before last, there was an elderly couple tangled in a similar conversation and it was just sad to over hear it.

Earlier I mentioned that the staff needed improved training. Cleanliness is the area I think this is best addressed. The room was clean, just worn. There are seals on the window that have been patched, the furniture is scared and rugged, carpeting is starting to show ware marks. There was a 24 hour period that room service trays would sit outside doors. I passed an abandoned vacuum cleaner on the third floor at least six times one day just sitting there, power cord unraveled, not doing much. Someone must have gone running in mud and trampled through the floor one day. That mud trailed the pathways for hours.... There is no basic understanding that if you see something, say something, or better, do something! Pitch in. Pick it up. Put it in the right place. Again, the staff is nice, just not working as a team.

Here, after all this, I will say my biggest problem with this location - thin walls.  I think they know this is a problem as there are small signs everywhere in the building asking guests to be aware of this after 10 PM. My problem with the music at the window was part of it. The thin wall problem made for very early mornings and late nights sandwiched between two very passionate couples. The one on the side of my headboard had very good rhythm which sounded like she really enjoyed, but I don't need to wake up to that. Good for them, not good for me.  Neighbors on the other side enjoyed the delicious cocktails at night, that lead to slamming doors and drawers.

There are better places to stay than this, pick one of them. I will.

05/01/15 | Link | Rating: 1.0
93. Zach G.
Not so much a fan of this hotel, I hate to say. I was here for a conference and it served its purpose well, but I barely spent any time in my room...thank gosh.

So let's start with the good - the location. It's right downtown, near tons of restaurants, bars and shops. Check-in and check-out staff are quite friendly. The meeting rooms are good, and the food provided at the meetings was good. I never did try the restaurant or bar in the hotel itself. Oh, and if you have a river view, it's wonderful. I got to spend some time in one of the big suites overlooking the river and it was lovely.

Now the rest. Which is basically the room. It's crap. The place is in some serious need for renovation, both in the rooms and the common areas, which are often scuffed up, dirty, and dinged. My room did not have a view. And I don't mean it didn't have a view of the river...it didn't have a view of the outside world. A significant (half?) number of the rooms look on to the lobby - not the river, not the city, not the outside world in any way whatsoever. I hate that so much that words cannot describe. Nothing in my room was all that nice. The WiFi was okay, but not great. At times, it got incredibly slow.

I ALMOST stayed at a Hilton family hotel nearby, but chose to stay at the conference hotel instead. I wish I had chosen elsewhere. It's an okay hotel, but there are plenty of others nearby that I'll try next time.

25/02/14 | Link | Rating: 2.0
94. Bruce K.
The best thing about this hotel is the location.  Right on the Savannah River and walking distance to everything downtown... tons of restaurants, bars, historical sites and Savannah's famous parks. The hotel bar, the Vu, is also great location overlooking River St and the river... and the drinks are pretty good too.

But take away the location and what your left with is a dated, tired, dingy 90's conference hotel.  If you stay here, definitely stay in one of the rooms overlooking the river as that is the only real positives about the rooms.  Otherwise the rooms are basic and dated.  

We stayed in a Jr suite and while the extra space in the room was nice, the bathroom was tiny, the couch was dumpy complete with stains.  On a plus note, the beds was comfortable and the room was clean.

Overall, I thought the room was pricey for what it offered.

18/05/14 | Link | Rating: 3.0
95. Brooke S.
My dad came to visit me from out of town, and he stayed here. Not only did a valet steal over $10 in quarters from his change holder, but he obviously hit a white car with my dad's new black Fiat and ruined the paint job. My dad saw the valets "handling cars like they were in the Indy 500--tires squealing." He called to complain, and no one would even call him back! He finally got through, and the valet manager told him, that his guys "do that sometimes." He is calling Corporate. DO NOT VALET PARK--thieves!!!!!!!!!!! All this after he paid close to $300/night on a "special rate."

29/04/15 | Link | Rating: 1.0
96. Ben S.
Room: We had room 418 which is river facing. The river view was really cool. We saw lots of container ships passing by, tugs, had a great view of the Talmadge Bridge and the Savannah Riverboats. I highly recommend a river view room. The other option is a room with windows only to the interior of the lobby. We had a standard room which was typical of Hyatt Regencies. I was able to unplug a bedside light to plug in my phone. No other really major pros or cons worth mentioning regarding the room.

Service: Mary at the front desk was really nice! When our lobby facing standard room wasn't ready when we arrived early at 1100 she was able to upgrade us to a river view room and get us upstairs right away ($35/night value). As GP members we were given a magic happy hour card to make it happy hour at any time of day in the lounge called Vu. Vu has a river view balcony and a great friendly bartender, Vicki, who gave us a great restaurant recommendation for dinner.

Food: In addition to Vu mentioned above there is Windows (cleaver names right?) which has - you guessed it....windows facing the river. This is the brekkie buffet/menu spot as well as dinner. We had the buffet each morning and really enjoyed it: fruit, breads, scramble eggs, onion/pepper potatoes, grits with various fruit and nut toppings, bacon, various sausages, and an egg bake. Made to order omelettes were also an option. Service was top notch and the staff all remembered us on our second visit and welcomed us back with the excitement you'd greet a long lost friend!

Location: The Hyatt  may be the best located hotel I've ever stayed  in. As tourists my friend and I went on a Savannah Riverboat Cruise - it was located literally right to the east (right if facing the Savannah River) of the hotel. We went on a Savannah Taste Experience food tour - the tour meeting place was literally one building west/left of the Hyatt in the River on the Rocks restaurant. We did an Old Town Trolley tour for which tickets were sold from our hotel (though cheaper online). There were also several trolley stops just blocks from our hotel. This property also has two lifts that go right to River Street - no need to march those unlevel stone steps.

Other: $22 valet each night. There is a nice spot to wait for your car that is indoors and air conditioned. You don't pick your car up in the front of the hotel, but on floor P3 in a nice lobby area with seating. The main lobby of the hotel is also nice with various conversational seating arrangements set up.

19/09/13 | Link | Rating: 5.0
97. Karen R.
This hotel was beautiful! Excellent breakfast buffet. Price was 330$ a night. We decided to go ahead and give it a try, we only had one night in savannah so we wanted be right in the historic district to make the most of our time. Valet kept our car and were fast and efficient. Our bellman gave us a recommendation for dinner and it was awesome! Savannah is awesome!

22/03/15 | Link | Rating: 5.0
98. Jonathan M.
St. Patrick's Day in Savannah is a must do. Though the hotel is centrally located to everything, it comes at a cost. You have to have a wrist band to be inside the hotel. You get two free for your room, any wrist bands after that are $35. So if you have 4 in your room it will cost you $70/night or something ridiculous like that. We have a big group staying at different hotels, they're not allowed in, we have to go out to meet up with them. Supposedly this cuts down on noise and partying, but I thought that's what all the security guards are for? It's more like a price gouge. For as much as you pay for a night here, during this inflated rate weekend, you should be given guest passes for free for up to 4 people. The rooms are decent, the beds are comfortable and the maid service has been very good.

On to the bad, the hotel is under construction and I was never notified of this prior to seeing a piece of paper stating so on the desk when I got in the room. I've stayed in hotels that are under construction and I vowed to never do it again, its horrible. When I asked about it they said they are pausing construction for St. Patrick's Day and the weekend. Well, construction started in the room next door, at 8am THE MORNING AFTER ST. PATRICK'S DAY. The paper advising of hotel construction stated that work would only be done after 9am, that was obviously not the case. With the popularity of St. Patrick's Day in this little town, you'd think they'd have an appreciation for hotel guests that will probably be sleeping in! Going on 2 hours of holes being drilled into the wall. Called downstairs, "nothing we can do about it", asked for a later checkout to make up for lost sleep time "we can give you an hour". I've been staying here for 6 days and spent $2k on a room and I've been a Hyatt Gold member for years, you'd think that would earn me some common decency. Had to call down again to see if they can give me ear plugs, that was my only victory (and they're not even good ear plugs). Called down a third time to get a late check-out, ended up just paying the $25 to stay until 3pm and get the 3 hours of sleep I lost, back. This is the second year I've stayed here, the first time was alright (minus the wrist band thing) but after the treatment this time, I'll be looking at other properties. I also had to get my key rekeyed 3 times because it would just stop working for the elevator and/or my room. The last couple times I've tried to go through Hyatt customer service, they either don't reply or refuse to help, the website for the complaints is terrible on an iPhone.

18/03/15 | Link | Rating: 1.0
99. Lawrence C.
What a sorry state of hotel mismanagement... a stark contrast to my most positive experiences at other Hyatt properties.

Starting with the arrival as we drove up to the entrance, we had to wave down a valet attendant to take our car, and then request a bellman to help us with our luggage.

Then the most surly bell attendant didn't like being told how we wanted our possessions handled. Such a negative attitude with an audacious combination of disrespect and insolence caused us to feel that we didn't want to check in.  She acted as she was entitled to do her job they way she wanted, and us expressing our desires was interference and disrespecting her!!  What an attitude of entitlement!! We advised the front desk supervisor, who we asked to escort us and our belongings to our room, so we wouldn't have to deal with the bell attendant.
Our room was fine, except the lack of cleanliness was noted (see accompanying photos).  Further, the housekeeping staff did the minimal job of replacing our tissues (facial and bath) as absolutely necessary (again, see accompanying photos).

Breakfast in the dining room was very mixed.  The actual buffet was excellent, yet the lack of service from the staff was noted.  Since 75% of the breakfast diners have breakfast included in their stay, the tips are automatic, and therefore the staff doesn't have to service the guest, nor the used dish area (again, refer to the accompanying photos).  So, we are forced to dine with the stand of used dishes and cleaning supplies in our face!!!

We had turn down service once in three nights.  One evening, when I called @ 9:30pm inquiring about the service (not that I really needed it at that point), the supervisor apologized stating that they were busy, and had forgotten.
Though I asked for extra coffee to be delivered each day, I had to request this twice, each day!!!

This was my second visit to this Hyatt property in Savannah, and I will do everything in my power to stay elsewhere on my next visit!!!

Upon checkout, I asked for the managers card so I could share my experiences via email/phone.  The clerk instead had the Asst Mgr come out, and after hearing that I felt the hotel failed in delivering good service, to his credit, he offered to comp my stay.  I refused, as that wasn't the point of my sharing my comments. I just felt the hotel could be so much more, especially in a tourist town.

19/10/13 | Link | Rating: 1.0
100. Stuart B.
Somewhere between 2 and 3 stars.  For location, you cannot beat this place.  It's right in the thick of activity on River St.  You can literally take an elevator from the lobby level down to the street avoiding the crazy stairs.

The atrium looks nice and airy, but still a bit muted when comparing it to the Hyatt in San Francisco.  There are 3 elevators and 7 floors of rooms, so getting to your room isn't too bad.  We've gone during Christmas and recently 4th of July.  The hotel was much more crowded during July but it was still ok from an elevator perspective.

The rooms are ok at best.  The bathrooms need some serious renovations.  The first room we had was a standard studio.  This last room we had was a much larger room.  It was still a studio, but the room was divided by the 52" tv which swivelled.  One one side was the bed and desk while the other had a couch and footrests.  Additionally it has a wetbar and fridge (empty).

Even though the AC was running at full blast the entire time we were there, the room would get stuffy sometimes in the middle of the night.  This is when I wasn't happy to have a larger room.

Check in and check out is relatively painless.  They have express checkout with a machine (but put it near the line to work with the front-desk -- a bit awkward)

I'm more into a modern contemporary look, but old charm is what Savannah is all about and this hotel fits into that.

07/07/14 | Link | Rating: 2.0
101. Sanita M.
Great location, close to restaurants, parks, clubs and little cute stores.
Parking cost $24 but we parked in a parking close by for $10/day. Only later on we found out that that there is a VISITORS PARKING PASS!!!
VISITOR DAYPASS - Visitors may purchase a two-day parking pass for $12, or a single day parking pass for $7 from the Savannah Visitors Center or the Mobility & Parking Services Department.
However, there was also a very small gym, lots of "slammimg doors" noises from 8am and VERY HARD and UNCOMFORTABLE BED, PILLOWS.
I could not sleep on my pillow for couple of hours and later, when I was woken up by slamming doors outside in a hallway, my shoulders and hips were hurting really bad.
Then my husband woke up and said that his shoulders and arms hurt too. So I guess I wasn't the only one who thought the mattress was super hard and painful.
I would not like to sleep on that bed again, if I had to - I will bring my own pillow.

19/08/14 | Link | Rating: 3.0
102. Debby L.
Great location. Close to everything!!!!

were nice and clean. The beds are amazing. When first entering, you thought they forgot a duvet because there is a sheet as the top...but it's just hot in Savannah and this is how they do bedding. It's so comfortable to sleep in and I was very happy with the room. Bathrooms are nice and clean, and we had an extra little section where the desk was. I think our room was near the end or a corner, but the layout was a bit weird...like there was an added space to the side...but no complaints because it made it bigger. Balcony has no seating as there is only about a foot and half to stand but if you get a room with the river view, it's a bit more expensive but worth the fresh air and balcony.

is the best. It's in the historic district, close to EVERYTHING awesome like all the good restaurants [Alligator Soul, Olde Pink House, Huey's on the River, etc]. You can take the elevator down to the riverfront walkway where all the fun strips of candy stores, ice cream parlors and restaurants are.

WATER BOTTLES in the room cost an arm and leg so buy your water elsewhere.

WIFI there is a charge for wi-fi.

PARKING is $24 a day which is really expensive...but you can go in and out as you please and they pretty much valet it for you each time. The garage across the street charges $16, so park there to save some cash...or find parking on the street. Just be sure to move it on time.

18/06/14 | Link | Rating: 5.0
103. d'N'L m.
Old, stinky and just beat up.  Tiny rooms, tiny suites.  This should not be called a Regency.  Reminds me of a motel.  

Really upsetting as I expect a certain quality from the Hyatt Brand and this place is really unacceptable and depressing.

the pool is horrific as well. located all the way in the basement, below the parking lot.. You need to walk through the gym and then, in this dinky little gross room, there is a pool perhaps 10 feet by 10 feet..  When i approached the pool in my bathing suit, with my towel, i was saddened to see 6 kids in the pool.. Literally, there was not enough room for anyone else.  

The beds need to be swapped out.  The beds are warped and hard to sleep on.  pillows are also ready to be tossed out.  I need to fold them a couple of times in order to support my head.  I wake up exhausted and soar.  I feel like I slept in my suitcase last night or at some point a couple of goons came in my room last night and roughed me up.  Perhaps it was the family of 5 staying in the room next door.  

Manager has been really nice, the staff is very nice. It's obvious they are working with what they have..

Concierge can step up their game a bit.  When I complained about the food in Savannah, i was told with a straight face to "try the shrimp factory"

10/07/14 | Link | Rating: 1.0
104. Ching H.
Hyatt is always my number one choice for hotel. Hyatt Regency at Savannah was very comfortable to stay at.

As soon as I walked in, I went to check in and was greeted immediately. She was very polite, courteous, and helpful. I stayed there with Georgia School of Addiction Studies. I am glad that they chose Hyatt as the hotel.

My room was in 7th floor. Good view, I was hoping for a full river view but instead got a half view of river and the other half, a view of garden. Garden meaning bunch of lawn chairs where people sun bathe. So I guess it's a good view? However, right across from my view is a restaurant. There are people sitting in the balcony that makes me paranoid whether of not they can see me in my room. Therefore, I had to close the curtain most of the time.

I got a king bed, it's huge! Very comfortable with tons of soft pillow. I love the pillows!!! So soft, I didn't want to get up in the morning.

Room tv was decent had good channels. In room movies cost from $15.99-$17.99. Too high!!!

I ordered room service. Their menu I feel is limited but delicious. They charge $3 for delivery charge plus 20% gratuity. It was fine with me.

Bathroom is small and tight. Before shower, make sure you put towels on the floor so you don't slip and fall like I did. I was like, "I'm falling and can't get up!" But I'm ok. Shower water pressure was great! Sink water, not so much.

Services everywhere in the hotel was excellent, superb!!! They were so nice and courteous! 5 stars for the services!!! Kudos to the team!

Recommendation: sign up for gold pass. You get free newspaper and free wifi. You can accumulate points for free stays.

-valet your car even though it costs $24.99. At least you can go in and out for free afterwards. If you park yourself, you have to pay each time you come in and out.

29/08/14 | Link | Rating: 5.0
105. Just M.
I'm a cheap mo-fo and I use Hotwire to get rooms. I paid $100 with tax for 1 night when we were in town. I don't have some sorta expectations other than a clean room and friendly staff. Look, I'm paying $100, not $250... Even at the $250 mark this place ain't bad.

Check in was simple, girl was friendly and got us right in with a room that viewed the river. Usually Hotwire gets you a broom closet and I expect that. I'm booking this room for the location on river street.

We had food early afternoon at the bar and the weather was decent so we are on the patio/deck overlooking the river. Drinks were outstanding, mojito's were spot on. As for the tuna it was overlooked!!!! Oh well...

Room was clean and modern. There was construction during our stay and we did not have water from 1-4pm but we had no plans to stay in the room! We were out enjoying the city.  

I'd recommend this hotel for location and for comfort.

21/02/15 | Link | Rating: 4.0
106. Liza C.
Construction was going on and it wasn't the highest quality for the price. But I didn't even pay. So whateva!

11/05/15 | Link | Rating: 3.0
107. R L.
A Hyatt is a Hyatt. The location is the best in the historic district. Had a newly redecorated room that was very nice. Location location location .

09/04/15 | Link | Rating: 5.0
108. Shelana L.
Great property with all the amenities. Location on river and super close to dining, shopping and stuff to do.

04/05/15 | Link | Rating: 5.0
109. Dan P.
I Priceline-d this sucker for $70/night. At that price it was exceptional value. I had a double king room all to myself, and whilst it was business-y it was as spacious as all get out, I could've swung a cat by its tail and not hit the walls! The bed was ultra comfortable and the room felt new.

However, there was a couple of gripes. Wi-fi sucked donkeys balls, it was unuseable anywhere except the lobby; the shower had a drainage issue, meaning that when I was taking a shower I was also taking a bath. I'm a tinea-phobe so even in a hotel shower I am wearing thongs... Kinda defeats the purpose when your entire feet are covered in the water... So they probably need to take a look at the plumbing.

Having said that, at $70 a night this place was an absolute steal.

27/03/15 | Link | Rating: 4.0
110. Shante A.
The level of cleaning and customer service at the Savannah  Hyatt Regency is not on par with the Hyatt brand. I had to contact the manager 4 times regarding the cleanliness, or lack thereof, of my room. In addition, the staff left my door ajar two times. Luckily my belongings  were still in my room upon my arrival back to the room. The saving grace in my case was Mr. Brown, the manager on duty, who when I showed him pictures of my disgusting  room, immediately  rectified the situation. When I returned to my room, Mr. Brown sent up a nice tray of cheese, fruit and wine. Unfortunately, the wine bucket and wine glasses set empty outside my door for 2 full days!

Needless to say, the best thing about this hotel is the view of the river!  I will not stay at this hotel again!

01/04/15 | Link | Rating: 1.0
111. Vivian M.
Staying @ the Hyatt  Regency here in Savannah Geogia. The room I'm staying has an amazing  view of the river how awseome.
This  is my first  time  here in Savannah and  I'm having a fabulous time, the weather is phinominal and peope here are so friendly  and have great manners.
Never have I been to the hotel where the housekeeping  staff have greeted me from a far away  distance, they have gone above and  beyond asking if my room is up to  standard. How nice. I will remember  my stay here, awseome.

03/05/15 | Link | Rating: 4.0