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Embassy Suites Louisville Downtown in Louisville, KY

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Company Info:

Rating: 3.00

Address: 501 S. Fourth St., Louisville, KY, 40202
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (2):

1. Randa E.
Lovely hotel with garbage customer service. Booked a room for 3 nights a full 4 months in advance. Called to change my reservation (only needed 2 nights instead of 3) and didn't find out until I got my email confirmation that my rates increased $50/night. Called back thinking surely this was just an error... Nope! Was told by the lady answering the phone their rates change from day to day and by changing my reservation I would also be changing my rate. This may be their policy but it felt a bit ridiculous since I only reduced the number of nights on an existing reservation. I would've understood paying a higher rate to change the dates completely or add additional nights. Apparently Embassy Suites would prefer to make an extra $100 than keep a loyal customer. I ended up booking somewhere else. It's a shame because the hotel has always been one of my favorites.

15/05/15 | Link | Rating: 1.0
2. Dustin A.
As someone who is on the road for for 3-5 days a week, I basically live in hotels, and this was one of my best experiences with a hotel I have had to date. I happen to book a room here the first day that they opened and was blown away at how nicely done the hotel was. Parts were still under construction, but the rooms were great, service was phenomenal, and I was able to speak with many of their higher ups as they were at the front desk to welcome their first guests. Their director of sales Dustin was genuinely excited to see their first guests coming in and made sure that everyone was welcomed and comfortable. The complementary drink and food hours were great with some very friendly bar tenders who had some great local recommendations for some good live music. The location is right down town and close to tons of restaurants, bars, and some music venues as well too. I will definitely be staying here exclusively every time I am staying in Louisville.

03/05/15 | Link | Rating: 5.0