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Galt House Hotel in Louisville, KY

Galt House Hotel in Louisville, KY

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Company Info:

Rating: 2.98

Address: 140 N 4th St, Louisville, KY, 40202
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Comments (170):

1. Jen N.
went here nearly 2 years ago for a convention...it was ok service, rooms were big enough...service was good, but the hotel was too big...only thing i didnt like were the elevators  gave me vertigo...maybe its me and im too sensitive..overall, i think i would go there again if im in the area...

02/03/08 | Link | Rating: 4.0
2. Jason O.
It was better than a Motel 6, but still nothing spectacular. It was clean, however  the staff seemed unprepared for all the conferences going on that weekend.  I went to get a snack at one of the carts, and they had absolutely nothing left except desserts.  The pool was small, no hot tub and the gym cost 5 bucks a day.  You could definitely tell the differences in the two sections of the hotel as one was substantially nicer than the other.  So all this adds up to a three in my book.

10/07/06 | Link | Rating: 3.0
3. tara m.
The hotel lobby is beautiful as well as the atrium which connects the second tower. The lounge within the atrium provides a spectacular view of the Mississippi. I stayed in the second tower, which I believe is the older and not newly remodeled as the suites in the hotel are. The elevator to the 14th floor was very scary if you don't care for elevators much. It shook and the ride was anything but smooth. The room (King) was miniscule, with barely enough room for a walkway on either side of the bed. However, the decor seemed updated enough. The view was breathtaking. I wish I tried the rooftop restaraunt. The outdoor rooftop pool had closed for the season two days prior but from the looks of it I don't think I would give it the benefit of a doubt when it was open. There was  an outdoor bar there as well, and a very secluded veranda behind it which I would highly recommend off-season for the umm.. adventurous types. The facade of the building and the caged tropical birds within left quite a favorable impression with me, however I would not spend the $300/night price tag for such a cramped room.

05/06/09 | Link | Rating: 3.0
4. Vanessa W.
This hotel, as you can see from other reviewers was ok. I was here for three nights for a conference. I was in the east tower, where the rooms where smaller than those large suites in the west tower, but still spacious enough. The hallway was very stale, and hot most of the time, but the room was just fine. Service was ok. I called the front desk several times during my stay for information and often they did not pick up or if they did they put me on hold for a loooong time. I ate here as well. Food at the cafe was eh at best, bread tasted like it had been frozen a long time. Lunches served during the conference were equally underwhelming. It was conveniently located on the main stretch of the downtown close to many businesses, what little nightlife was there, and all the major tourist attractions.

19/09/07 | Link | Rating: 3.0
5. Brian P.
I stayed here for a weekend on business. It was clean, but not immaculate. The staff seemed mostly overwhelmed and annoyed when we attempted to get their help for this or that. It may have been just the circumstances of that particular weekend, but it wasn't the best service. Of course, all the restaurants were similar. Everyone appears to move a little slower and have an unconcerned attitude in Louisville as a whole, so it may be a cultural difference.

Either way, if you are going, realize that there's one pool, no hot tub, and a gym that costs 5 bucks a day. Those are those little things I like to know about ahead of time.

I have better - I had worse.

10/07/06 | Link | Rating: 3.0
6. Kate P.
I stayed there for 3 days and 3 nights. Contrary to the reviews I read online, the walls weren't paper-thin and there was always hot water.

However, the part of town where we stayed resembled a ghost-town...abcense of night life...nothing is open late except a few bars, and even those that were open remained fairly empty...many of the tall buildings along the streets had plywood in their windows and seemed long abandoned...

Overall, the staff at the hotel and surrounding areas were nonchalant, at times very close to rude. I don't think I got a single smile throughout the entire stay.

The good part is that there was a pizza delivery service that delivered to The Galt House after midnight. Very nice if you are out of food and everything else is closed.

The water and sandwiches they had in their hotel's cafeteria and vending machines were too expensive - $2.50 for a bottle of water and $7.00 for a sandwich with nothing but a slice of ham and two pieces of bread (dry bread, please note)...well, ok, there was a ring of tomatoe on it, but that's all, I swear!

10/07/06 | Link | Rating: 3.0
7. Rachel W.
AVOID this hotel!!   In the summer of 2008 we stayed at the Galt House Hotel for a model train convention.  The room was just OK and most of the guest elevators were *continually* out of order.   While the room was cool,  the hallways and entrances to the elevators did not have any air conditioning, thus they were *hot* and *stuffy*.   At one point we waited 30 minutes to get a spot on an elevator, but I know others had to wait longer (e.g., they had large amounts of luggage or they were in a wheelchair).  Thus we would walk up and down 5 flights of stairs to get to our room until one of the hotel staff employees (who we tipped greatly) told us to take the hidden service elevators.   When we checked out and complained about the guest elevators, the front desk lady was rude - we did not get any sort of apology or discount.  I will *never* go to this hotel again.

15/01/09 | Link | Rating: 1.0
8. Jordan P.
Came for a conference and was very happy. As far as the location, you're smack-dab in the middle of downtown. Beautiful city, incredible people. You can walk to the museums when it's sunny, and when it's raining or cold, a skyway system connects the Galt House to 4th Street Live, shops, other hotels, and the Ky Int'l Conv. Center. Room service, which I never attempt and this was no exception, was very overpriced, as to be expected. the rooms themselves are immaculate for a hotel of this age. The only thing is the view. It could be of the river or downtown, but it could also be of a parking garage and the west side of the Yum Center. My case was unfortunately the latter. However, you don't spend your time looking out the window, do you? The staff was informative and helpful. The cafe on floor 3 is perfect for lunch or a snack, and even has a mini Louisville gift shop in it. Rooms are expensive, but many conferences pay the room for you, like ours did. If you come during a conference, be warned! The restaurants are PACKED in downtown during them (we had to wait 45 minutes at the Old Spaghetti House, which was worth it). In a nutshell, there were a few cons, but hey, you'll find that everywhere. Goods, fun experience.

18/07/12 | Link | Rating: 4.0
9. Jim G.
This is not a good hotel. For many reasons, none of which are to do with the Unsinkable Molly Brown motif that has always dominated this behemoth-in-perpetual-progress.

06/10/06 | Link | Rating: 2.0
10. Nobody M.
I stayed here while competing in Ironman Kentucky and even though the hotel was packed I had an easier time getting up and down the elevators and getting room service than I have in some 'nicer' hotels in San Diego and San Francisco.  

The rooms were very spacious, the views were great (10th floor) and the rates were outstanding ($159 a night for a nicely appointed ~700 sq. foot room!).  Oh and FREE WIRELESS INTERNET!  

Only downside was that the halls smelled like whiskey spit and cigarette butts.

30/08/07 | Link | Rating: 4.0
11. Jen M.
Yuck. Dirty. Yuck. Did I mention say no thank you when someone asks you to stay here? You will be glad you did.  If you have the misfortune of staying here, ask to be placed in a room away from the electrical grid that greets you on the east side of the building.  Charming.

21/12/09 | Link | Rating: 1.0
12. Aesah L.
I stayed at the Galt House on business, and was pretty happy with the accomodations. The room was big and clean, though their amenities were a bit lacking (only a shampoo/conditioner, no lotion, and no tea). I stayed in the older part of the hotel, but apparently the remodeled side is pretty good. The cafe has decent food as does the deli. Great location as well.

12/04/09 | Link | Rating: 3.0
13. C L.
I was only in Louisville for a quick business trip recently, and I thought this hotel was good.  Not spectacular, not bad, but fair.  Nice size room in the West Tower, and the views of the bridge and the city were lovely.  Being right on the River was cool too. Rooms looked like they were recently upgraded which was nice too.  

The reason for the extra star was the service, it was really great.  I had a colleague who lost her luggage and I swear someone at the reception counter offered to bring in a sweater and pants for them just in case the airline couldn't find her bags.  Gotta give the Galt an extra star for southern hospitality!

12/11/07 | Link | Rating: 4.0
14. Jesse W.
Galt House is the best hotel in down town Louisville!  East towers are the best (executive suites).  My only beef is that their gym is not free! Great rooms, great location, great food on site, great bar on site!

03/03/10 | Link | Rating: 4.0
15. Jennifer T.
My husband and I stayed here when he was in town for a conference.  The staff was friendly and helpful.  Our room was nice, clean, and comfortable.  The access to services at the hotel was great.  We would stay there again.

21/02/09 | Link | Rating: 4.0
16. Arlene C.
Brought in 60 guests for my son's wedding and from the instant we approached the front desk, I knew it was going to be a very frustrating weekend with this staff. The room confusion was ridiculous and instead of trying to understand and work it out, the staff had a VERY nasty attitude and that attitude continued throughout the entire weekend. I had a confirmed reservation for three months for a hospitality suite on the 12th floor and a room number assigned to me. When I go to check into the suite, I was told it was NOT available as someone had checked in the day before so all they could offer me was a suite on the 3rd floor that would put me and my guests at direct eye level with the highway instead of overlooking the river. I said that was not acceptable and I had this confirmed 3 months in advance, why would they put someone in the night before. All they would say is sorry and there is nothing they could do about it but give me the 3rd floor. I refused, they "found" something on the 6th floor and comped it for me which was the LEAST they could do. This was done by the manager and she also had a very nasty attitude. Still can't figure out if they are just arrogant, nasty or just not intelligent enough to figure out how the hospitality industry works! We had 20 standard rooms and six suites. The standard rooms were booked on Priceline.com and the suites were booked on Hotels.com . I wonder if this had something to do with their bad attitude towards me as a guest but if they don't treat every guest the same then they should not partner with these companies.

Apparently housekeeping picks and chooses which days they clean your rooms as many of my guests said their rooms had not been cleaned on at least one of their days. They just never showed up because everyone was out of their rooms for the entire day giving them plenty of time to clean!

The ONLY positive thing about this hotel is their bell staff who were very accommodating and actually tried to do go above and beyond their jobs. Front desk and housekeeping wouldn't even do their jobs and what little they did was with a bad attitude.

Several of my guests received gift bags in their rooms that were meant for another wedding party that was in the hotel. Makes me happy to have delivered my own!

Reserved a "wheel" at The Rivue restaurant for brunch on Sunday for 50 guests and that was the ONLY redeeming value in this hotel. It was beautiful, staff was GREAT, service excellent and food was awesome. The rest of the hotel should take lessons.

Would never recommend this hotel to anyone and I can only assume they stay open for their once a year Kentucky Derby where everyone is just fighting for a place to sleep!

25/07/11 | Link | Rating: 1.0
17. Judy S.
I'm writing this review specifically about the "Jockey Silks Bourbon Bar" located within the Galt Hotel. I don't know much about bourbon, except that I like it and I don't normally drink it straight (don't judge me). However, the staff here are very knowledgeable and will educate you about how to evaluate bourbon. You will also be persuaded to drink it straight if you are normally a whiskey wuss like me.

Jockey's has all sorts of bourbon, about 99% from Kentucky, and will let you sample anything. The staff is very nice, you can order from the menus at restaurants at the Galt and the decor is awesome. Lots of dark wood, jockey and horse pictures and old-timey chandeliers. Great bar in a beautiful hotel. Check it out. I don't think you'll be disappointed.

24/03/08 | Link | Rating: 4.0
18. Chris C.
I've stayed at the Galt House about 5 times.  I've always had an excellent experience.  The rooms are clean and neat, and the food is always top notch.

18/02/12 | Link | Rating: 5.0
19. Kara S.
Slater C. - This is a complete lie, we saw another room with the bed bugs in them that we weren't even staying in, I have pictures of the bedbugs on the Galt House stationary with YOUR manager holding the piece of paper. We were only refunded the next day when two people from our party went back and complained because of how ridiculous this was. I feel sorry for all guests of this hotel that have to deal with this issue and that fact that your staff chooses to IGNORE IT.

14/09/11 | Link | Rating: 1.0
20. Rain B.
Disgusting hotel! Old, dingy and dirty! We checked in on Dec. 30, 2011. We were given room 1771 and it was dirty with hair on the counters. Then we sat down on the couch and an empty Blue Moon beer bottle rolled out from under the couch cushion. We called the front desk and they moved us to room 1775. In that room there was sticky stuff on the table tops, but we were tired and wiped it off ourselves. Then I opened the fridge to put water in it and a rotten smell rolled out into the room. Inside the fridge was a rotten burrito. We were so disgusted and they moved us again to room 1557. This room was beat up and rundown, but at least it appeared clean. We finally settled in and attempted to rent a movie, but the tv remotes weren't working. It took housekeeping 40 minutes to bring a working remote. We ordered room service and the girl was very friendly but the food was subpar. The hot chocolate was $3.00 and all it was an instant cocoa packet from Swiss Miss and they didn't even mix it for you. They brought a instant packet and a cup of hot water and charged $3.00!! We had purchased the New Year's Eve package for dinner, dancing and two nights stay, but we cancelled that and checked out in the morning. We moved to 21c Hotel for the next night and it was wonderful. The Galt House was the worst hotel I have ever stayed in!

04/01/12 | Link | Rating: 1.0
21. Rod G.
Looks nice and convenient location bit I would rather stay at the embassy. For the price it needs updated appearance of rooms and and indoor pool and Jaccuzzi.

13/02/11 | Link | Rating: 2.0
22. Chris H.
Had a nice stay here and the three stars was really more about the dated feel of the place. I'd give it a higher rating for service, which was nice.  Some rubs:  very loud toilet flushing throughout your room, very distracting. Elevators are noisy and bit slow.  Good things:  view of river was nice, proximity to events, sports, etc.was great!

19/03/12 | Link | Rating: 3.0
23. Happiness L.
Basic, older hotel that is in need of remodeling.   The food at the bar is not very good so my advice is to eat out some place else on a Sunday night.  Friendly and helpful staff.

18/02/12 | Link | Rating: 2.0
24. Brian C.
Let me first say that this review is based soley upon visiting the bar area of the Galt House, was not an overnight guest here. The bar was one of the coolest I have ever seen, the actual bar was a massive fish tank, maybe 20 feet long, really cool! Vey nice space inside, extremely open with very high glass ceilling and a great view of the outside area. The one real let down was the service, horrible. After we ordered our first (and last) round of drinks we didn't see our server again, actually had to go to the bartender and pay out, also informed them that our waiter was missing in action, pretty sad for a nice place.

19/10/10 | Link | Rating: 3.0
25. Jen L.
I got a room at a good rate because I found a good deal online (I think priceline for about $50+tax a night)  Because of the good rate it's definitely worth coming here if I was passing by again.  I've been to inn's and motels for the same price and it's heaven compared to them.  They also upgraded my room to a suite so it was spacious.

The room I stayed in was very clean and has all the basics.  I slept extremely comfortably and felt very clean after I showered (cause sometimes even though I shower if the place is dirty I still feel unclean.)  The only thing I have to complain about is how thin the walls are.  I was 10 stories up, but I could still hear the cars outside.  You could also hear the other guests talking though it sounds like its mumbling and definitely when the next room door flushes the toilet or something.  I also ate breakfast here and it wasn't bad.  It's a little pricey for what it's worth, but not bad.

07/01/11 | Link | Rating: 4.0
26. J And M D.
We got a great rate (can't remember if it was hotwire or priceline), great room, great location, and they even gave me a pink bat when we checked in.  What's not to like? :)

30/10/10 | Link | Rating: 4.0
27. Joshua C.
Can't say too much other than it's a nice place to sneak in and use the restroom! Thanks Galt House!

08/04/11 | Link | Rating: 3.0
28. Kate C.
One of the better conference hotels I've been to - and for the price? SOUUUUIE. Me likey.

Seriously, conference rate of barely over a hundred bucks a night for double queen bed, with view, and nice little sitting area? Forget Boston conferences...and don't even *think* of looking at New York. A week's stay here in Louisville would pay for a night or two there.

Split into two towers (but connected by a pretty decent bar in a closed-in bridge, the layout ain't bad. Sure you have to pass back and forth for different classes or events or what-not, but you don't have to go outside and it's really not a big hike.

The staff is friendly, the rooms are exceptionally clean, and the elevators are quick (weird thing to single out, but it's a pet peeve of mine). Oh, did I mention free internet in the rooms? Shhhweeet.

The only major cons are that the only thing within walking distance is the Times Square of Louisville (Live 4, my review here: yelp.com/biz/4th-street-… ) and the sandwich shop in the aforementioned bridge atrium. If you have more than 5 minutes to get lunch, either walk to the food court down the block or eat at the bar/restaurant. The sandwiches were overpriced (to be expected) and not tasty/well put together/bread heavy.

11/11/08 | Link | Rating: 4.0
29. Neal C.
The Galt House sits in the center of downtown Louisville. Having only stayed there for a convention I can say that their food options are plentiful and decent.  I would not however recommend getting Kentucky's own "Hot Brown" sandwich from there, go one of the many restaurants on 3rd St.   I would agree with another reviewer that the West Tower is very outdated in terms of decore so staying in the East Tower is a much better option.

19/08/11 | Link | Rating: 3.0
30. Heather K.
This hotel is HUGE, and I would agree with other reviewers who say it all has a bit of a dated feeling to it. It seems when this was first built it would have been top-rate and would be deserving of the $170/night price tag. However, in the condition that the rooms, furniture, and restaurants are in now there's no way it should cost that much.

However, the thing that absolutely earned the one-star review was their lack of sheets on the king-sized bed. When I got in to the bed to go to sleep I realized that there wasn't a fitted sheet covering the mattress, rather a flat sheet that was pulled up and tucked around the top of the mattress, leaving about 12" of the foot of the mattress exposed, just a bare mattress to be shared by every hotel guest's ankles and feet. GROSS. I called down to the front desk -- they apologized and promptly had housekeeping come to re-make the bed. Unfortunately, they re-made it EXACTLY the same way, leaving 12" of the bare mattress exposed. I asked if they didn't have a fitted sheet or something to cover the actual mattress, and they seemed confused and then decided that I was requesting a mattress pad, which they called a request in for. I wasn't requesting a mattress pad, but decided to accept it just to have something cover the bare mattress. Additionally, there is nothing covering the box spring either -- no sheet, no bed skirt, just bare, stained box springs beneath the partially covered mattress.

For $170/night I would expect a fully covered mattress, rather than feeling like I had to sleep with my socks on.

06/11/12 | Link | Rating: 1.0
31. Scott H.
Go to this place for Christmas! We just got back from a weekend trip to Santa Claus, IN with an overnight at the Galt House. We fully expected Santa Claus, IN to be the high point for our kids (ages 6, 4 and 3). The Galt House and it's Christmas program (KaLightoscope) was amazing! It far surpassed our expectations and while Santa Claus, IN was excellent....KaLightoscope was phenomenal! We have visited Opryland for Christmas but this is even better for our kids and an incredible value compared to Opryland. And while the Travel Channel was filming away in Santa Claus, IN, they should have been here. Great  job Galt House. We hope that you continue to grow this display and the rides, entertainers, etc. to make this an annual tradition.

09/12/12 | Link | Rating: 5.0
32. Beth C.
I really enjoyed my stay at Galt House.  My boyfriend and I came down to Louisville for the weekend and got a great price on Priceline.  What I especially liked is that the hotel is certainly old but it still had an upscale feeling about it.  The huge chandeliers, old school decor, and friendly staff were all very welcoming and felt "homey" in a strange way.  Granted, it is a large hotel so it takes a few minutes to walk from tower to tower or get to the bar or the pool.  We stayed in the Rivue Tower and our room was very clean and comfortable and had a great view of the river.  We had a flatscreen tv, Bath and Body Works toiletries, and comfortable bed.  Nothing over the top but definitely not lacking for my needs.  Unfortunately, internet is not free and that was a bit disappointing.  Luckily, Galt House was very close to all the places and things we were planning to see and do, so no big deal.  The next time I am in Louisville, I would definitely consider staying here again.

20/08/12 | Link | Rating: 4.0
33. Michael P.
I had very high hopes about staying at this hotel.  I was excited that I got a really great deal on one of their suites which it turns out, was really really nice!  The place looked great...first glance, everything looked like I would be really happy.  I should mention...that I wasn't here on business.  I just wanted to go to Louisville to get away from Chicago for a few days so I was really looking forward to it.

So it went down like this:  The girl at the front desk was pretty lack-luster with her greeting.  I am not the type of person who thinks that people in the service industry should be all "Hello, Mr. Potter!   Thank you, Mr. Potter!!  Anything else, Mr. Potter??  I don't need or like anyone sycophantically chasing after me.  I DO, however, like people to at least be pleasant and not make me feel like I'm bothering them.  I shrugged off that incident and went up to my non-smoking room that smelled a lot like smoke.  I called down to say that I didn't care but just to alert them so that they wouldn't charge me since it wasn't I who smoked in the room.  I might as well have been telling her that there was a bed and a tv in my room from her lack of reaction or concern to what I was explaining.  "I just don't want to be charged so please notate that somewhere", I continued to the manequin at the other end of the phone.  I doubt she did.

Housekeeping turned out to be a luxury that not everyone is entitled to.  Day two, after leaving the room and returning to a room that maintained its former state of unmade beds, and used coffee filters I called down to request some housekeeping please.  "Ok, I'll let them know" drawled the front desk girl sounding annoyed once more.  It was as if I had just called for the 10th time demanding that I not find one speck of dust in the entire room and to have my bath drawn upon my return.

So I left once more returning to a scene of four or five housekeepers cackling in my room.  Cackling, not cleaning.  So I dropped off a bag and said I'd be back later.  Their cackling slowed to bumpy giggles that made me feel like I'd just left my underwear dangling from the tv right next to open condom wrappers and empty bottles of lube or something.

So ignoring the fact that everyone there seemed disinterested in their guests, I just enjoyed hanging with my friend in the room or leaving to go have a few drinks, go out to restaurants and whatever else.  Finally, I made it to the day of check-out.  I walked up to the pretty, black girl at the front desk and kindly said, "hi, I'm checking out".  She looked at me, rolled her suddenly unpleasant eyes, looked down, then after about a ten second pause, looked back up and me and grudgingly took my room key and put an end to the stay where I had clearly offended them with my relentless "thank you's" and countless mentions of that awful word "please".

I'm glad that the room at least was nice to stay in but if you are the kind of person who likes to be treated in a certain manner at a hotel or if you just like to be treated well at all, then this is not the place for you.  I doubt I will ever return.

09/10/08 | Link | Rating: 2.0
34. Liz K.
Stayed at the Galt House as I was attending a convention hosted here in the Summer.
I stayed in the 2nd building, but there was a super convenient walk-way between the 2 buildings, so getting back and forth to the convention rooms was easy peasy.  Convention spaces were clean and plentiful. Only drawback: some of the rooms are super hard to find, like redonk hard (even with a hotel map, an employee telling you where to go...) and I have an amazing sense of direction.
Had a room right off the elevators, and that usually sucks for noise, but I didn't hear a thing (possibly because I live in NYC and silence makes me nervous, or the fact that I tend to fall asleep with the TV on...).  Also I had an amazingly sweet view of the river and part of downtown from a massive window the length of one of my walls, so I really lucked out.
Bed was ginormous and super comfy! I had like 8 pillows.
I believe they gave me a handicapped room as the bathroom was the size of a studio apartment. BONUS!
A lot of hanging space for clothes, but would've wanted another chest of drawers.  When I asked for 15 more hangers & every toiletry item times 5 at the front desk, they left them in my room while I was out within a few hours of my request.
Had all the necessities: coffee maker, hair dryer, iron/ironing board, TV, free Wifi.
They also have a pool. It looks MUCH nicer in the website photos, but it's got a seriously clutch view. And the pool was in my building. Only negative is that it gets shade on the early side from the hotel blocking the sun. Whatever, it's a pool and you can order booze from the bar there.

But the reason I will be staying here ANYTIME I return to Louisville is because they have EXCELLENT customer service:
--Concierge: I unintentionally and forcibly became the planner for a group of friends for all of our outings when not convention-ing. I started working with one specific concierge (I am blanking on her name, but she is in her 20s, long brown hair and really awesome!) on our plans. She hooked us up with a van to take us to a distillery, a LIMO for a night on the town (that cost $6 per person for the ENTIRE NIGHT!), and recommended great places to eat/drink in the areas we were frequenting. I left her a solid tip! I love working well with others when coordinating large groups/needs/events/whatnot. Ohhh she made me and my nerves happy. And, all the drivers we worked with were like super appreciative of our business, and the fact that we tipped them (shocking!) - it was just weird, coming from NYC drivers to this. Plus they were big into hugging.
--Front Desk: when I arrived to the hotel at 8am, I was on about 3 hours of sleep as I drove in from NYC (I love me a road trip!), and had been in a car for well over 15 hours. I was super out of it. I thought my room looked a little 'used' when I proceeded to face-plant on the bed, but my need to sleep was bordering on narcolepsy. Later that day, when I had more working synapses, I noticed/remembered the following: there was a used coffee filter and some coffee in the coffeemaker, all the shampoo/conditioner/lotion bottles were half used, and the bed looked like it has been slept in and then re-made by me (not someone who is professionally trained to make hospital corners). I felt kinda gross, so I went down to the front desk and mentioned these issues to one of the employees up there, and said something like "10% off my first night would cover that ick-i-ness/the fact that housekeeping uses that room for naps" and went off to a meeting. When I went to check out of the hotel at some gawd-awful hour in the morning a few days later, I notice I had an ENTIRE night COMPED. Hello! I was again sleep deprived from mainlining bourbon beer the previous night, and had to slap myself to make sure I wasn't vividly dreaming.
Nope - this place is just that awesome to their customers.

17/09/11 | Link | Rating: 4.0
35. Kori M.
I stayed here for 5 days when I was vacationing in Louisville. Yes vacationing. lol

I loved the room. It was spacious and clean. There could have been some updating but it was still nice. The view of the river is absolutely stunning. BTW the water pressure was crazy. When you flush the toilet it sounds like the toilet on an airplane. It's a big WHOOSH. I swear I was scared to flush the toilet every day. The shower shoots water out like a jet. That actually wasn't so bad. The water took FOREVER to heat up though.

Parking is $12.00 per night. Make sure you check the bill because I got charged for a night that I didn't park. (Tip: Park on the street Saturday night. The meters are free on Sunday) It was okay though because they took the charge off no questions asked.

This hotel is massive and at any given moment there's a conference or wedding going on. Probably simultaneously. There are restaurants and a gorgeous conservatory. I would say this was a great place to stay.

06/01/09 | Link | Rating: 4.0
36. Brian G.
My fiancee and I and two friends went here over Memorial Day weekend.  The hotel itself is massive. There are two towers and you can tell at one point this was a nice hotel.  However, the downsides to this hotel are many.  

The parking was atrocious.  They had blocked off most of the parking garage making parking very difficult to find.  Also, the walls in the rooms are paper thin and every time someone flushes a toilet even several doors down, you can hear it like it is in your room.  However, the worst part is that the mattresses appear to be the original ones when the latest tower was built in 1984.  If you have back problems this hotel is murder and if you don't have back problems, you will.

Avoid this hotel if you can.

01/06/11 | Link | Rating: 2.0
37. Joey R.
This place has a great location in the downtown area and some amazingly large suites but the place has some serious problems. First off, the deli has no real candy (I wanted a Snickers at 4am) and the lady looked at me like I was nuts so I ate some homemade cookie. At least let's carry some normal stuff.

The hotel room is huge in size but mostly for no reason and our room was kind of falling apart. The shower door fell apart and the room has tons of random closets that were super strange. The plumbing was pretty sketch and the whole hotel has a strange old vibe.

The front desk people just seem to be confused by requests or why you would want to talk to them. The night manager told me I had to talk to his boss on what should of been a super simple task. All in all I would come back but I would price shop around the waterfront area first.

19/03/09 | Link | Rating: 3.0
38. Kelly M.
I was in town for the Big Hit Half Marathon and found this place through a bidding for your room hotel. Pretty standard big hotel. The rooms were clean but nothing all that fancy.  A good value for a great location and I'd certainly stay again for the price I paid.

04/11/11 | Link | Rating: 3.0
39. Brandon B.
Great location, spacious room, and clean. Customer service was responsive and helpful. Free WiFi throughout the building was nice, albeit slow. The sheets were stiff and cheap feeling, but everything else was fine.

14/03/12 | Link | Rating: 4.0
40. Greg L.
I cannot comment on the negative experiences of some of the other reviewers, but in comparing our stay the last two nights to their reviews, I can only think that they caught this hotel on an off night.

Our experience was excellent and we cannot wait to return when in the Louisville area.

The rooms are very nicely decorated and very large---we had a suite and it was perfect, especially for traveling with children.  We also were able to obtain an amazing discount that sometimes is available and sometimes is not of $124.00 per night not including tax and that made it a real value.

The hotel is exceptionally well maintained and the staff incredibly focused on making you happy.  

Make sure you spend a moment having coffee or a cocktail in the bar that overlooks the street below (Al J's).  It connects the two Galt hotels and from the fish tank bar, to the views it makes for a nice experience.

Make sure you dress up a bit and hit the restaurant (Rivue) that has the revolving floor at the top of the hotel (25th floor) giving you a different view of the Louisville area as you dine or have a cocktail.  I would recommend something other than jeans or shorts as you will likely find yourself very underdressed if that is what you are wearing.  I also suspect that if this is your dress, you may find it hard to get a table in the revolving part of the restaurtant.

If you are looking for a place that is well located in the center of it all in downtown Louisville, and has excellent luxury accomodations, and a staff that offers outstanding service, then look no further that the Galt hotel.

From our experience, you will not be disappointed.  When in Louisville in the future, we will look no further that the Galt for a place to stay.

19/07/09 | Link | Rating: 5.0
41. Mio S.
Upon checking in, we were offered a free upgrade to a suite! Our 12th floor room was huge - really really big for just two of us. Every corner of the room was spotlessly clean. And of course, we checked for bed-bugs, and the beds passed our test. Good deal for less than $100/night (on Hotwire!)

The room also had a partial view of Ohio River, which was another bonus.
The only problem is that the walls between rooms are thin - I could hear a lot of conversation, laughters, and unwanted noise from the hall ways and next doors. I think part of the blame goes to those obnoxious people who think it's ok to shout whatever they want in mega decibel range. People, that's not cool.

Well, other than that, not much things to say. The hotel had the typical convention hotel look - you know, like Hilton and Hyatt. But the location is great, and we had good couple nights of staying.

29/11/10 | Link | Rating: 4.0
42. Ter W.
Great view and location close to river and downtown, low price found on priceline, could use some updating. The pool is way too small and was very overcrowded.

06/07/12 | Link | Rating: 3.0
43. Diane F.
Stayed at Galt house last week and LOVED it~ YES, it is a bit dated, but it was like stepping back into that time, hotel staff welcoming, ammenities great.  Great view and we scored a GREAT price on Priceline!  Would love to stay there again.

03/05/12 | Link | Rating: 5.0
44. Steve R.
Most everything in the hotel looked right out of the 1970s. My room was in the RIVUE Tower (non-suites). There are four elevators but didn't seem like they all were running. My mattress awful--hard and noisy. One of the most discouraging experiences of my stay was the unreliable wifi. That was so surprising for a conference hotel! When I called about the connectivity problems, they were very nice and helpful--even made phone calls for me to Starbucks and Panera to find Internet to finish my project. The location is very near lots of restaurants, a couple blocks from convention center and sports arena. I requested a high floor to mitigate traffic noise, but a lower floor would've allowed me to use stairs and avoid slow elevators. Next time I might consider a room in the suites tower if the price was right.

24/03/12 | Link | Rating: 2.0
45. Jennie B.
Clean Hotel. Clean rooms. Great service. Friendly staff. Especially the Bell Captains.

We stayed here for 3 days for a recent convention, and were pleased with most aspects of the hotel.

Except the elevators, the night noise from the freeway which sounded like flying-by airplanes, the $12.00/day parking garage charge and the $10.00 State and City 'TRANSIENT TAX" we paid!

There were 4 elevators. But every morning, going down, it seemed that only 2 out of the 4 were working.
This may not have been true. We were on the 22nd floor. But it still felt like we waited a while. (maybe about 3-5 minutes?)

Our room overlooked the water and the freeway.
At night it sounded like there were:
1. Room Service carts rolling by or
2. Airplanes flying by or
3. Strange echoing noise from the cars on the freeway.

I really cannot say for sure where the noise was coming from. But it was enough to keep me up the first night from 3am-4:30am wondering.

Parking fee is self explanatory. I know this is customary with big city hotels. But I was still not pleased by it.

When we received our final bill I noticed we paid about $16.00 in total taxes, per day! Our hotel room was $109.00, plus sales tax, STATE AND CITY TRANSIENT TAX Are you KIDDING?
I actually travel to YOUR CITY and spend money in YOUR CITY and you have the BALLS to call me a TRANSIENT and charge me tax for being an out of town-er?!

That's friggin nuts!

28/02/10 | Link | Rating: 4.0
46. Jen S.
My stay at Galt House got off to a great start when the lobby clerk not only checked me in early, but gave me a free upgrade to a suite! I never even asked for anything like that, so it was such a cool surprise.

The hotel is immaculate and even smells fragrant. There are chirpy little sparrows and assorted yellow birds on display in the lobby. The glass elevators are terrific. The concierge service far exceeded my expectations.

The building itself kind of looks like something out of an early 80's tourism video, but I kind of like that look. In 18 years it'll be 'classic', anyway.

The breakfast buffet was great, which was a bonus because evidently people in Louisville do not eat breakfast.

06/07/10 | Link | Rating: 5.0
47. Nancy H.
BEAUTIFUL !!!  Lovely setting ,,, rooms are the size of a small apt. Could easily stay much longer if time permitted ,,,,  if you are ever in the area be sure to stay here!!!

08/07/12 | Link | Rating: 5.0
48. Scott F.
Always happy to stay at the Galt. I travel often and I'm perfectly OK with Embassy Suites and HGIs but when I get a chance in Louisville, I like to stay here. It's different that a mass produced hotel where you wake up and not quite sure what city you are in.

My most recent stay, I brought my whole family to make a vacation out of it. Staff is always courteous and helpful. The location is perfect to everything you need to do in downtown. The only things I have negative are - no refrigerators in rooms and the ceilings are thing and you can hear people moving and flushing all night!! WI FI can be iffy at times.

24/08/12 | Link | Rating: 4.0
49. j d.
THIS IS A CRAPPY HOTEL. DO NOT STAY HERE.

ALSO, HOTWIRE IS A SCAM.

Booked this through Hotwire after specifying 4 stars or above. WAY OFF. This is by no means a 4 star, or even 1 star hotel. Very outdated, room smells odd, people yelling from all directions on the floor. Room is damaged in several places.

I would not recommend this hotel unless you are young and on a budget, and plan on cramming a bunch of people in the room.

This is the last time we will use Hotwire. Beware.

02/09/12 | Link | Rating: 1.0
50. Seth B.
Not the best hotel I have ever stayed at that's for sure. It looks great on the outside but has let me down all in all. Pretty shanty bathroom and they charge extra for everything they can. I've gotten better service at holiday inns. Step it up guys!

03/08/12 | Link | Rating: 2.0
51. Jeremiah S.
Great place to stay with great views and easy access to the city.

10/04/12 | Link | Rating: 5.0
52. Rhea P.
I stay here often when in town.
The good.
The staff is friendly and very helpful.  This is something I can always count on at the Galt House.  The rooms are clean and spacious, and you can get a great night's sleep depending on where you stay in the hotel.  It's huge.  Lots of room for late night walking without leaving the building.  Several restaurants to choose from, and of course room service.

The bad.  
It's huge.  You may have a hard time finding your car in the garage so if you park make sure to give yourself mental reminders.  Check in sometimes may take a very long time as the hotel can be very crowded.   You may get lost in the hotel, and workers may not always be able to help you find your way. There are nearly 1,000 rooms at this hotel!  

The elevators.
They are not divided into high and low floors so all elevators go to all floors which means you will wait a long time to catch an elevator.  Make sure you know where you're going because it will be a while before you catch the next elevator.  So if you need to get somewhere soon make sure you give yourself an extra 15 minutes to allow for elevator time.  This would be a great time to catch up on a book or make phone calls, check email , etc.  I'm just telling you so you will not get frustrated when it happens.

23/11/08 | Link | Rating: 3.0
53. Carissa G.
We booked a block of rooms at this hotel for our wedding and spent our wedding night at this hotel. It was a perfect choice. We were very happy with everything.

22/06/11 | Link | Rating: 4.0
54. Beth C.
The hotel is nice, and I love the location. I think it's a little overrated at times. Some of the rooms I've stayed in feel a bit outdated. I'm not ashamed to admit that my absolute favorite thing about this hotel is the glass elevator near the check in desk. I feel like a kid when I'm in it! The staff is always very nice. I like being able to walk around downtown and know that I'm near my hotel. Parking is $12/night (I think), and the lot is right under the hotel. Overall, it's not the best hotel I've ever stayed in but FAR from the worst.

28/02/11 | Link | Rating: 3.0
55. Beth L.
Let's start with the positive.  Room was nice and big, a suite.  Soft linens, comfy bed, two TVs, free wifi, nice folks working there, location's good for downtown, decent restaurants and hotels in the joint.  sounds good right?

the reason why it's two stars?

the 'ORRIBLE STANK!  I stayed on the 9th floor and can STILL smell this place.  GROSS DUDE.  I think maybe it's cuz it used to be smoking and normally I'm irritated by peeps with sensitive noses but, let me tell ya, I couldn't stop smelling this....Kinda like cigarette smoke but some odd scent they'd put over it to make it not smell like smoke.  Instead it just smelled soooooooo bad.  I really hope I don't smell this again in real life.  Like some odd chemical but you could tell it was cuz of smoke.  EWWWWW.  Tear this fugger down.  Thank gahd I think most places are non-smoking now.  Those walls/apolstery/etc. really hold it in.  S'gustin.

29/07/10 | Link | Rating: 2.0
56. Rod S.
Great hotel with a friendly staff. Got upgraded to a room with a view just for asking. Clean rooms.

18/10/12 | Link | Rating: 5.0
57. Bob D.
Recently stayed here again.  A really nice, older but first rate hotel located on the Ohio River in Louisville KY.  The building is starting to show its age a little, but it is still very nice.  Unfortunately, when I was there last one of their restaurants was closed forcing an entire convention of gentlemen to overwhelm the other one.  Service at the Magnolia Cafe was simply overwhelmed and poorly prepared for this large group of folks.  No excuse on the Galt House though, they knew they were coming.  Restaurants here are notoriously overpriced for mediocre food.

I'll be back, but I hope they are better prepared.

19/10/11 | Link | Rating: 3.0
58. Jared B.
Found a nice price on priceline.com .

Clean, somewhat elegant, and the staff was friendly. Rooms were nothing special, but clean and tidy.

Free Wi-Fi was nice, and the signal was strong throughout most the building.

Pool was SMALL. A hotel this size needs a much bigger pool. Only outdoor pool too, no indoor pool, which I found odd.

Parking was easy, cheap, and they used our room key to get in and out of parking garage. Walking distance to 4th Street Live was a nice touch.

Beer prices were high, as well as anything else bought inside hotel. However, it was not overpriced to the extreme.

27/06/11 | Link | Rating: 3.0
59. Cliff A.
I love the Galt House.  I took my two kids and my girlfriend here for Thanksgiving weekend, a great GROUPON package featuring free breakfast and a two-room suite.  The room was extremely spacious and the temperature controls functional (and quiet).  Room included refrigerator.  I was better off at 4G than using the weak wi-fi signal.    The staff is extremely friendly all over the hotel.

Wonderful views of the river in the morning.  Plenty of dining options within 2 blocks.

Exercise facility upstairs is $5 all day and features plenty of machines facing open windows with great views.

The Christmas decorations are over-the-top cheesy, but that's how I like my Christmas!  The package also included Kalightoscope, which was even more over-the-top cheesy, but I look forward to taking my newborn next year.

Disappointed that the bourbon bar was supplanted with the box office for the Christmas events, but I found plenty of bourbon at the makeshift bar in the glass tunnel connecting the towers.

28/11/11 | Link | Rating: 4.0
60. Kelley M.
Last week I attended a conference hosted at the Galt House Hotel.  I was neither impressed nor disappointed with my stay. As the three-stars indicate, it was A-Ok. Here is a run-down of my thoughts:

The Good
-Conveniently located to downtown Louisville (4th Street Live, The Louisville Slugger Museum, The Muhammed Ali Center, etc.) and to the airport.
-Six bars and restaurants, numerous shops, a spa, fitness center, and a UPS store. The hotel is really a self-contained entity; nearly everything you could need is inside.
-The hotel has an arrangement worked out with a shuttle that provides frequent, convenient, and affordable travel to and from the airport.
-Complimentary wireless internet.
-Ample conference space.
-Beautiful views of the river.

The Bad
-The Rivue Tower (the more affordable of the two hotel towers) seems to be a bit outdated. The first thing that I noticed when I entered my room was that the lighting was very dim. The second thing that I noticed was that there was no refrigerator. That immediately detracted from my experience.
-The Wi-Fi connection was weak and unreliable. As a premier conference facility, there are at times hundreds of guests staying at the hotel on business that need reliable internet to meet work responsibilities.
-The sheets felt like tissue paper. The bedding was neither welcoming nor comfortable.

22/10/11 | Link | Rating: 3.0
61. Benjie S.
I came here on a business trip not long ago.  First off the outside of the Hotel is huge.  It's at the end of a street and is actually pretty easy to get to.  The street does a little loop and the hotel has two buildings with one on each side.  There's also a bridge connecting the two.  The parking garage is a little strange.  When I pulled in a guy directing traffic pointed me to a certain direction.  It was a one way but there was foot traffic coming the opposite way.  Don't want to hit anyone!

The entire staff was very friendly.  They were busy with a convention being in town but I didn't have to wait long to check in.  I checked-in, in one building and crossed the street to the other.  They had guys holding traffic and helping with luggage.  Like I said very friendly staff.  The hotel itself looked a little dated.  Not really old or anything but you can tell it's been around for a little while.  The rooms however were very up to date.  Big beds, flat screen TV and most importantly clean.  The shower was weak but overall it was a great hotel.  Awesome view, big room and room service was, like I said very friendly.  Food was ok but it came fast and the woman who brought it was nice.  At the end of the day I was a satisfied customer.  The convention area was huge.  Multiple rooms spanning across two floors, that I know of.  If I ever need to go to Louisville again, I hope to stay here.

06/07/12 | Link | Rating: 3.0
62. Matt J.
Made a reservation 6 months in advance with a confirmation to be told one week before my stay they wouldn't honor their commitment to me. Never stay at this hotel. Customer service isn't a priority with these people.

01/03/13 | Link | Rating: 1.0
63. ri o.
Came for work. All my jewelry was stolen. A perscription and other things.  Talked to others at the conference and so many people have had things "disappear" that the conference leaders have started making announcements to not leave anything in the hotel room!  The staff act like things never happen here. They even denied having more than one report. what's more upsetting than having stuff stolen is the staff treating you like you're nuts for complaining.

14/06/12 | Link | Rating: 1.0
64. Barbara H.
We are staying here for over a week.  We have been here two days and the negatives are already piling up:

No laundry facilities.
No refrigerator.
No microwave.
Take out laundry available but prices are not included in the rooms,  You must call the front desk who will  then send you to bellmen.
The only connect with the hotel is through the front desk; no direct lines to housekeeping, room service, etc,
No information about the hotel (except the room service menu) in the rooms, such as cost of an outside call.
One tiny note pad by one of the phones.
Make more than one call to the front desk and they get testy.
Daily parking in their lot is $12, for heaven's sake!

Positives:
Clean and comfortable rooms.
Beds are comfortable.
They do have one or two gratis shampoos, etc.
Nice housekeepers.
Gorgeous view from the river side.
Located very centrally and easy to walk to venues.

Never again.  We are only here because the conference put us here.  You can believe they have heard from me :)

02/06/11 | Link | Rating: 2.0
65. Jaimie M.
Galt House is a great place to stay in a great city...I've been to Louisville twice, once for a triathlon and once for the Kentucky Derby, and both times I was greeted by a lovely mix of mid-west hospitality and southern charm.  

The Galt House is a very large facility with multiple towers, several dining/drinking options right within the hotel, and big, clean rooms.  Pricing is usually very competitive compared to other similar options, location is central, and staff couldn't be nicer.  Overall recommended!

23/05/11 | Link | Rating: 4.0
66. Ryan P.
There are a few good things about The Galt House, but there are several bad things.  They seem to think they are the finest hotel in Kentucky, but that probably hasn't been true since the 1970s.  Pray to whatever deity you choose that they don't put you in the west tower.  Upon looking at your room door, it's obvious that this place hasn't been updated in decades.  
The bedsheets feel like they're made out of plastic and the TV is older than the Brady Bunch.  There's wifi in the rooms, but I got 29% signal strength on average, which was very frustrating.  I called the front desk to ask about any wired ethernet solutions, and they told me that they can hook me up for a wired connection, but it would cost me a $100 refundable deposit.  Well, their "wired" solution was a wireless adapter that used one of my USB ports for power and plugged into the ethernet port on my laptop.  It gave me a .45 Mbit download and a .19 Mbit upload, which was even worse than the wifi at 29% signal strength.  This is clearly unacceptable.  
The good thing was the food that was catered to our conference rooms.  It was actually way better than I was expecting, and the servers were extremely friendly.  I also liked the fact that the elevators were super fast.  
If you stay here, make sure you tell them you want the east tower, because the west tower has been dead for the past few decades, and I don't see it being revived anytime soon.

16/08/11 | Link | Rating: 2.0
67. kasi k.
I don't know if reservations works on commission or what.  I've called twice trying to organize rooms for my 30th birthday party.  The person is very nice until I mention that I won't be reserving and paying for all 8 rooms at this time.  All of the sudden both people got very short with me.  They just ignored my next question and asked for my name for the room.  I had to repeat myself.  I was met with short answers or silence.  What is the deal??  I've stayed here before and the rooms are below average at best.  The last time, we stayed in a suite that was outdated and not very clean.  The only reason we continue to stay here is the location and the price.

23/07/13 | Link | Rating: 2.0
68. Rachel F.
Great location close to the touristy 4th Street Live, very cool Proof bar, not far from NuLu and right on the River. Cool views and a nice bar looking over 4th street and the river.

The rooms aren't huge, but they are plenty spacious. Comfy bed and nice shower.

About as good of a price as there is the area (esp mid-week) but it will book early!

07/10/11 | Link | Rating: 4.0
69. Michael C.
Don't stay here. There are better places at cheaper prices. This hotel is past it's prime and is in desperate need of a refurbishment. The rooms are clean but dated. The AC in room 1907 was way off correct temp and the unit was very loud. The curtains also do not cover the bottom of the window and the lights come in at a perfect eye height while you are trying to sleep. The iron and board were really old and the PA system was spewing white noise at a low, but noticeable, level. The bars are nice and the staff are pleasant but the price is not merited. Look around for other nicer hotels.

24/09/13 | Link | Rating: 2.0
70. Kathleen W.
3.5 stars.

I got reservations for Galt House via hotwire - for downtown Louisville 4 star hotels.  The service was very nice and my room was pretty good - spacious, with clean bathrooms and good water pressure.  The air conditioner is pretty loud though.  It also takes a while to initially connect to the wireless (but once you're connected, it's fine.).

My room had a great view of the Ohio River and the new Mohammad Ali Center.  It was also dusty my first night there - but they cleaned it up the next day.  Everyone - from check in to the attendants at the parking garage were very nice!  

Expect a big temperature swing between your room, the hallway and each of the lobbys.  Because the hotel is actually two buildings, across the street from each other - be prepared to move between the two - which can be annoying in the 90+ degree heat (and 95% humidity).

All in all, great location and I was happy staying here.  It's close to the freeways and since I was all over Louisville, it turned out to be a very central location for me to stay.  I probably wouldn't pay a premium to stay here, but wouldn't mind if I got another reservation here via Hotwire.

14/08/10 | Link | Rating: 3.0
71. Rochelle M.
The stay at the Galt House was amazing.

The room was comfortable and more than I truly needed for a business trip.  The bed was extremely comfortable (but a firm mattress for those of you that do not like that) and the room was a nice temperature when I had arrived.  I did not have to start up an A/C and get it to that point after some time..

My room had a flat screen TV, Bath and Body Works toiletries, iron/ironing board, hair dryer, coffee maker, and one FANTASTIC view.  I was able to overlook the other part of the Galt House (I was in the Rivue tower) and the riverboat from my room.

I also enjoyed being able to walk down to Hard Rock Cafe for dinner via the skywalk that connects the Galt House with many downtown locations.  It gave me a weather free way to travel since it was getting a bit chilly.

The Conservatory has a bird cage in the middle of the room with a number of canaries (maybe others as well?).  It was nice to watch them while I caught up on my work.  They do put the curtains down on them after a certain time to give them "night" since they have light around them 24/7.

22/05/12 | Link | Rating: 5.0
72. Amanda H.
My friends got married in Louisville and the groom and his groomsmen decided to get a suite at the Galt House for a few nights leading up to the wedding.  They booked a room over the phone and to their surprise arrived in a HUGE 2 bedroom suite.  The room was so large that they invited everyone over for a party in their living room which had 2 pull out couches, a large table appropriate for a conference, many chairs, and a balcony overlooking the water which was the length of the room (about 1/2 a city block!)  For $200 a night it was a steal.  The bellhop told them that during the Derby that room goes for $5,000 a night.  We were all very grateful for the deal they gave us.

Each of the bedrooms had it's own bathroom and shower.  One had 2 queen beds and the other a king size bed.  The bride and I stayed on the pull out beds which were very comfortable and the hotel gladly provided extra linens.  The hotel has its own parking lot, which is nice if you are visiting not to have to deal with finding parking spots.  Free wifi and helpful concierge service.  The space was very clean, large, and an excellent place to host an informal pre-wedding cocktail/wine party.

We ventured downstairs to the hotel bar which was amazing!  In a big open space surrounded by windows was a groovy bar with fish swimming inside.  And I mean literally swimming inside a shallow fish-tank which doubled as the bar, where you put your drinks.  It was so fascinating to watch them swim and to get to view them so closely.  A very cool feature that I'd never seen before.  Our barkeeps were very nice and they had a decent selection of bourbons: Buffalo Trace, Booker's, Baker's, Basil Haden's, Jim Beam, Four Roses varieties and some others.  We were all very delighted with the overall experience, a great hotel and an awesome location downtown by the water, restaurants, and shopping

Horse and carriages are constantly outside the hotel at night (run by another company) and are $20 for 1-3 people for 15 minutes, they also have a Cinderella carriage which lights up - a perfectly romantic activity and great way to see downtown Louisville.

28/07/10 | Link | Rating: 5.0
73. Liz K.
Room was great. There are not enough elevators to accommodate the guests. Average wait for elevator was over 5 minutes, but when 1 finally arrived it was full. We experienced this countless times. Elevators are also not big enough  for more than 2 people with 1 piece of luggage. Parking garage is a disaster. No rhyme or reason to the parking. Also noticed a large hole in the spot next you ours and we could see straight thru to the floor below.   Even though we liked the room itself, we will never stay here again just because of the elevators and difficulty getting thru the hotel.   There was also a wedding going on during our stay and the restaurant was closed. That would have been nice to know when we checked in. There was 1 sign by the elevator that we were never anywhere near that said it was closed but the staff never mentioned it and there were no signs anywhere else. After waiting 20 minutes to get an elevator to the restaurant on the 25th floor, we found out it was closed for the wedding. Then we  couldn't get back down because one elevator was only for wedding guests and they would not let us ride back down.....even though there were no wedding guests riding down.   Finally after the "special wedding elevator" went down and came up 2 times and none of the other 3 elevators were anywhere to be seen....we forced our way onto the wedding elevator just so we could get out if there.   This was an unpleasant stay for us and we won't be back

08/07/14 | Link | Rating: 2.0
74. Melissa L.
Very large hotel that is dated, but clean and the price was good.  Within walking distance of some great bars and restaurants. Would stay again.

25/06/13 | Link | Rating: 3.0
75. Carolina S.
I had my sheets changed at this hotel and every time I slept in them I smelled pee. The next morning I realized the "fresh sheets" had pee stains. I DO NOT recommend this hotel.

18/05/13 | Link | Rating: 1.0
76. Rachel F.
The best/worst thing with hotwire is you never know what you're going to get.  But this one.... we got lucky in Louisville.

The Galt house is a MASSIVE hotel, on the banks of Ohio river. It's kinda like staying at a convention center, but nicer. From our room we had a great view of the state of Indiana. Sounds lame but it was actually pretty cool. The room itself was decently nice, it was clean, not dated and I'd stay there again.  The hotel also has 4 or 5 restaurants and a few bars. We grabbed a drink at Jockey Stills and had great cocktails and entertaining company. If you stay here check out the bar, great bourbon selection and they let us keep the mint julep glass.  

If you looking for a reasonable place in downtown Louisville check out the Galt House.

17/08/12 | Link | Rating: 4.0
77. Amy S.
Okay so I am from Chicago and as far as hotels I have experienced better hotels.  And I agree with El T. that this is certainly the tale of two towers.  The east tower is newer, nicer and had better customer service at the desks.  The rooms are also nicer on the east side as they have suites available.  The pool was nice, a bit cold in temperature but it might have been because the summer was so cool, but the lifeguards were super friendly.  The weight room is super nice but you have to pay extra to enter, something I have never experienced in a "luxury" hotel as I assume it is just part of the room cost.  On sheer principle I did not use the weightroom, but ran along the river instead. As a positive it is in walking distance from the Louiville Slugger Museum, the Frazier Museum, and some good restaurants and the rooms were relatively clean.   I will say though when we arrived we had bikes padlocked on the back of your van as were traveling to some National Parks later in the vacation and wanted to use them and they were stolen off of our car in the parking garage the first two hours of our visit.  When we arrived we asked the valet if there was a place to lock them and he said there was storage, but they should be safe because 1. they were locked to our car, 2. there were cameras and security guards and 3. we had parked so the person at the front desk could view our car.  However, we went to dinner and walked back to the hotel stopping at the car to get something and they were gone!  No one saw anything, they refused to view the tapes and they filled out a report but no one called the police or took initiative.  It took two visits to the front desk to get a police report filled out, and over three visits to the front desk to get answers.  No one saw anything or said they could help.  Finally, on the last day my husband spoke with a young lady who said they dont own the garage attached to their hotel (even though you use your hotel key to enter and the cost is charged to your room) and that they could do nothing.  We asked to talk to her superior and finally after asking they comped our rooms, but we had to ask.  One thousand dollars worth of bikes stolen and a bike rack damaged and we had to ask.  After a few phone calls the hotel credited our account for the cost of the bikes as it was their security guard who assured the safety of our bikes and their parking garage.  We found out that a few days before a car was stolen from valet and the day after ours more bikes were stolen.  Initially, we were upset with the hotels response, but they made up for it.  Squeaky wheel gets the oil, so to speak!  If visiting Kentucky I would stay there if I had to but would look elsewhere first for a hotel.

29/08/14 | Link | Rating: 2.0
78. Jesse F.
I am never staying at a crappy hotel again. That's right suite-style living is the life for me.

During my President's Day trip to Louisville, I booked us a suite at the Galt House in the heart of downtown Louisville.

It was the correct decision. Within walking distance to everything that you would want to visit in the downtown area, this hotel is the perfect base camp for your trip.

The room was HUGE. There were a living room with a wet bar, a big bathroom and a bedroom with two gigantic beds. We were well taken care of.

I slept on the fold out sofa, which was a little uncomfortable but it got the job done.

The staff was knowledgeable and very helpful. The best part was that the reservation was very affordable too!

Next time I'm in Louisville, I'm definitely staying at the Galt.

13/03/12 | Link | Rating: 4.0
79. Tasia T.
Stayed here for a work conference and have to say that these suite rooms are no joke. Although the decor is a little dated. Okay its very dated. The suites are huge. There is a nice living room area, then a door to the bathroom hall area with a very large bathroom, then another door seperating the bedroom from the bathroom hallway. Its really nice for people to share and to have plenty of space to do their own thing.  Note that there is a different between a regular room and a suite style room. You are even in different towers.

I do think it smells a little old in the hallways and in the room but not anything that ruins the stay.

Walking distance to many affordable restaurants. Easy access to the convention center. A cab from the airport was a flat rate of about $20.

Overall: Better than average and I would stay here again.Especially if you get a good price.

27/03/12 | Link | Rating: 3.0
80. Leila J.
I went to a wedding last weekend and got this hotel on a Priceline "Name Your Own Price" deal where I bid $50. I probably would not have picked this hotel on my own, the bride and groom picked the Marriot, but I didn't want to spend over $100 (and didn't want to stay in a motel)

This hotel looks impressive on the outside, but is old on the inside.  The original hotel was built in 1834, but these towers were built in 1984 and look like they have not been renovated since then.  The elevator is rickety, and the walls are thin (or maybe the toilets are just really loud! LOL)

The room was clean-ish. The top duvet cover had not been cleaned on one of the beds, but the sheets were clean. I don't think most hotels clean  the top cover between every guest. We got a room on the 23rd floor which was the highlight of the stay because the view of the river was nice.

Tip#1 DO NOT PARK YOUR CAR BEFORE YOU CHECK IN. The hotel desk is in the tower on the right (when facing the river) and your room will probably be in the other tower. You can park in front for 15 minutes so that you can check-in

Tip#2 You can pay for parking upfront and then they will program your room key so that you can go in and out of the garage with no problem.

Tip#3. There is a bar on the third floor on the bridge that connects the towers. It has a fish tank bartop which is remarkably clean considering how long it has probably been there. The effect of setting your beer on the bar at night was pretty cool. There is also a huge birdcage up there too.

All in all, I am glad that I did not pay full price for this hotel. While I wouldn't intentionally book this hotel again, due to it's central location, I wouldn't be upset if Priceline booked it for me.

23/05/11 | Link | Rating: 3.0
81. Ebony B.
Although my rooms were comped by the company, I would NEVEr EVER want to stay at the Galt house ever again--even if it were free.

The rooms must have been made of paper, clearly, as I heard EVERY SINGLE car driving by on the highway, and EVERY SINGLE flush of the toilet for all of the adjacent rooms. Additionally, the housekeeping down the hallway sounded as if the person were in my room. It was a terrible experience.

Customer service was piss poor. The front desk discriminated against my colleagues and I, and blatantly offered other guests a bus boy to help with their luggage. The cart pushers didn't even offer to help with our bags. Now imagine me, a short female with about 7 bags, with 5 bag boys standing out front-- they didn't acknowledge that I was struggling to open the door, did not assist in carrying my luggage, did not open the door, and did not care one bit.

I did not see lighter hued customers being treated this way at all. I made my complaints clear to the women downstairs, and sadly the only customer service that I received that was noteworthy was from the two African American front desk workers in the Revue Tower--Alaina and Sharon. The rest of the front desk and concierge staff should be fired or trained in customer service and prejudice awareness.

How dare you ignore my colleagues and I over and over and over again while being attentive to other customers?

The rooms and room service were terrible, the noise level was intolerable, and despite the location convenience of the Galt House, I will ensure that neither my company, nor my colleagues ever give a dime to this establishment ever again. You worked hard for this review, and thoroughly deserve it, Galt House. My experience over
the 7 days there was deplorable.

THEY LIE ABOUT PARKING:
Not to mention $16 per day in parking?! $12 per day as a guest? The overnight front desk agent, Mike, lied to us and told us that their parking lot was the only one in the area. There is one across the Street for $8 per day--$4 less than parking at the Galt House with the same walk as if you were in the tower across the street.

POOR GUEST SERVICES/MEETING SERVICES:

While at my conference in the hotel, I called guest services because we urgently needed assistance with the WiFi that we paid for in our meeting room. I call the Front Desk and they transfer me to Guest Services-- they greeted me and said "Please hold," placed me on hold for over 5 minutes and never came back to return my call. When I called back, they rang out, and never called back to resolve the issue.

We also called when we ran out of water, mugs, coffee and refreshments. We said that we needed more refreshment services. They said that it was on its way, they charged us for it-- and surprise-- IT NEVER CAME!!! We were lecturing and held meetings with no water, soft drinks, or coffee. Just appalling and horrible.

AMENITIES:

Who has ever heard of a hotel that CHARGES per use of their gym and pool facilities? Welcome to the Galt House. We were told that there is a per use fee for the Gym and Pool services of $5. Where in the WORLD do they charge you separately for amenities for a hotel that costs over $200 per night. Never again.

28/10/10 | Link | Rating: 1.0
82. Sarah M.
I'm honestly surprised with all the negative reviews this place get. I don't think I'd stay anywhere else in Louisville after staying here.

Simone (favorite employee here!!) checked-us in and upgraded us to a suite. And by suite, I mean a hotel room that is bigger than my one bedroom apartment in Chicago. We payed $115 for the room, and I've paid twice as much for a room that's a third of the size. The room had a huge living room, a fridge/sink, about 5 closets, a hallway that had an additional mirror/shelf area (great for getting ready when someone is in the bathroom), and then the separate bedroom. Flat screen TVs! Lots of channels. Good times.

Second favorite part: Al J's. The usual hotel bar... which is a 30 foot fishtank. And a great martini list. So while my parents went to enjoy a concert, I sat at the fish bar, drank martinis, and enjoyed the view of the river.

I can see where some people's complaints are - the hotel is large, so it does take a while to get around the hotel. Why is Rivue (the rotating restaurant on the 25th floor) closed on Sunday nights?! (I'm gathering this is a Louisville thing though). I didn't feel that the rooms were outdated. Please, you're staying in a hotel. 75% of them aren't going to be fancy with modern decor. It's a hotel, not your house.

But honestly, loved this place. There's an outdoor pool (yay!), work out facility (didn't go, can't speak to it), a few restaurants (with a cafe that is open 24/7, always a huge perk), friendly staff, great location for downtown, etc etc.

15/08/12 | Link | Rating: 5.0
83. Lindsay H.
In a day when even Holiday Inn Express uses duvets that are covered with clean sheets between every guest, this place still has bedspreads that are not washed between guests. They are white and there are duvets, so they give the illusion of being clean, but I took a stroll down the hall while the maids were cleaning and confirmed that the maids were not changing them. Also, the bedding is just pretty terrible in general, with an ill-fitting flat sheet on the bottom that squirms around when you try to sleep and the duvet is ridiculously thick such that you feel like you're being smothered. So then you are left sleeping under thin quilted bedspread that has been slept on by goodness knows who else since it was last washed. For a so-called nice hotel, really need to step up their game to something that is actually clean and good for sleeping instead of just nice presentation when you walk in the door.

24/10/14 | Link | Rating: 2.0
84. Angela L.
It had been at least a decade since my last visit to the Galt House and based on some of the reviews I had read, I was prepared to hate it. I will admit that I hesitated booking here since I tend to be a hotel snob. But we were attending the Fright Night Film Festival located at the Galt House and wanted to be close enough to go back to our room between events.  We also needed a place were we could stay with several of our grown children and the suites were priced at $129 a night for the convention rate.

I'm glad we gave the place a chance. The size of a tower suite is huge, like staying in a small apartment.  There is a living area with a couch (pull out sleeper), desk, dinning table, closet, entertainment center w/ flat panel TV, wet bar, mini fridge, and microwave. Off of the sitting room (separated by a door) is a hallway with dressing area and one of the largest bathrooms I have seen in a hotel.  Off the hallway (another privacy door) is a good sized bedroom with a large closet and additional flat panel TV.

This is a convention hotel and the furniture did show some wear and tear. However,  the rooms were very clean and with the outside temp at a record breaking 105 degrees the room stayed modestly cool. The bathrooms were spotless and included Bath and Body Works amenities.  The towels were plush and even the water pressure was great, which is not always common in a hotel of this size.

There are some drawbacks that are common for large convention hotels. Getting a valet can take a while since they are very busy during check in but once we had a bell hop he stayed with us through the check in and all the way to our room.  He was polite and helpful even with the extreme heat and how busy they were. At check out time it also took the bell hop about 20 minutes to come to our room, but again he was very helpful and stayed with our luggage until the car was brought around and everything was loaded.

This is a huge hotel and when there is a convention on site things can get crowded and slow. Room service the first night was slow but breakfast arrived withing 30 minutes the next morning and everything was as ordered.  It can also take quite a while to catch an elevator and they are typically full.  

One of my only real complaints is the pool area.  It overlooks the Ohio River and it could be an amazing and relaxing oasis.  Unfortunately this is one area that is run down with mismatched furnishings and a tiki bar that has seen better days.  

If you are looking for a quiet, low key place this may not be the best place for you to chose, but if you want clean rooms with a lot of space and a great price I would suggest you give them a try. If you do stay here I would suggest that you go ahead and spend a little bit extra for a suite.  It really is like having your own apartment.

02/07/12 | Link | Rating: 4.0
85. Eric E.
Very courteous staff, but the place has seen better days. For the money they're charging to stay there, I hope they've got some sort of renovation plan on the horizon. Every square foot of the hotel needs a makeover.

10/11/13 | Link | Rating: 3.0
86. Kristin Marie S.
I'll keep it short.  Upon check-in we found out they ran out of the executive suite, we ended up with a 8 room 3,000 ft. apartment.  It was awesomely huge! One of the 8 rooms was a laundry room with washer and dryer.  Had I known we were going to have all this room we would have invited people to stay in the second bedroom.  We also had a sweet balcony overlooking the Ohio.  I almost didn't want to leave when I saw the closet was the size of my office at home.  It was ridic.

The hotel is conveniently located, the front desk was friendly, parking was easy and our bed was pretty comfy. Also they have a bar where the actual bar is an aquarium.  It was quite cool. The only downside was the bathrooms were small.  I thought, really?  With 8 rooms you skimp on the bathrooms, bizarre.  The hotel isn't brand new but that's part of its charm.  In the words of Diddy, "This isn't Park Ave!"  Alright maybe not, but I still like to imagine him yelling the converse.

13/06/11 | Link | Rating: 3.0
87. David K.
This is a nice central location in Louisville. Was there for a Bruce Springsteen concert in November.
This was excellent since you can walk to the Yum center. Also you can walk to many other place like 4th street live and museum row.
The rooms were nice but do need a little upkeep. Was not a 4.5 star but for sure a 3.5 or 4.
Price was good 120 range and parking was 12 a night.
Have fun!!

12/11/12 | Link | Rating: 4.0
88. Jeff Q.
This hotel is simply a disappointment and an embarrassment to Louisville. It is in THE prime location for any activity that is taking place downtown. Location is all you get. The rooms are dingy... not terrible but not at all inviting or enjoyable. The rooms wreak of deodorizer/carpet cleaner. On my latest stay, I was given a room with a crappy uncomfortable handicapped bathroom despite having made the reservations weeks in advance.  The bathroom was bad enough that we just left in the morning and took showers when we got home. My favorite part of the experience was when I attempted to call the valet so that my car would be ready when I made the long trek to the lobby. Touching any of the preprogrammed buttons on the phone (front desk, bellhop, etc.), I received a message that my call "could not be completed as dialed".  I then tried to dial zero with the thought that would at least get me to a receptionist of the front desk. Received the message to wait for the "next available agent". I have been to other hotels where the phones in the room actually worked. I walked to the lobby and waited to request my car. What a dumb idea to call ahead. I hope that as the reviews on this and other sites continue to tell this mediocre tale, the pressure will increase for these folks to do something.  In the meantime, I won't be back. Period.

22/11/14 | Link | Rating: 2.0
89. Nicole C.
I reserved the New Years Eve "special package" for a 2-night stay December 31-Jan 2. I received a confirmation email over a month before our scheduled trip with my "confirmed" rate in writing, but less than 2 weeks before New Years, I got a call from the reservations office stating that my reservation was made "with the wrong rate" and instead of being charged $109 for NYE night, I would now be charged $350 for NYE night. When I called to speak to the reservations manager "Elisha", she was rude and did not even offer an apology- she only offered to cancel my reservation "without penalty". So now I am suffering the consequences of the hotel's mistake & I'm left scrambling for an affordable hotel room for New Years Eve. We also had some friends who were going to meet us in Louisville for the evening (and we're planning to stay at the same hotel) & they are having to change their plans as well. I've never had a hotel pull something like this on me & I will never attempt to book a hotel room at the Galt House again!

08/12/14 | Link | Rating: 1.0
90. Shaun H.
Was expecting a great hotel experience and a nice weekend. I have always heard how historic and great this hotel is, but I must say it is due for some help. The beds are old box spring mattress and well just nothing that impressive. The room could use a make over as it is really out dated and worn out. Bad news I was told I was in the newer part of the hotel and you have to pay for wi-fi. Wow!

07/03/13 | Link | Rating: 2.0
91. Rachel S.
This hotel has a lot going for it, chief among them the staff.  Everyone here is amazingly friendly.  We've stayed here  for two weeks in June every year for 5 years in a row and never had a bad experience with a single person.  Some of them even remember my son from year to year and welcome him by name.  Everyone says hello, and asks us how our trip is going.

The standard rooms are just stand, standard.  Good size, nice beds, very clean.  The suites are a cut above, with a good sized living room, a nice open bathroom and a good sized bedroom.  They also have a wet bar, a table and chairs, a mini fridge and lots of closet space.  There are two flat screen TVs and all the other hotel room basics.  

While the decor throughout the hotel is dated and a little dark, everything is kept kept up very well and always spotlessly clean.  The house keeping staff is almost obsessively accommodating. There is tons of parking, and the location couldn't be better.  Walk to 4th street live, Ali Center, The Yum Center, The Science Center, Whiskey Row, Louisville Slugger friend, The History Museum, the convention center, the river front, or the Bat Factory.  There is a trolley stop right in front of the hotel, and a bus stop at the corner. It also connects to the indoor walkways that take you all over downtown.  This hotel really does the big things right.

The downsides are all pretty nitpicky kinds of things, but can add up depending on what you're there for.  The wifi is slow if there is a big conference at the hotel.  Some rooms, even higher up can hear highway noise. On weekend the music from the river boat is very loud for about half an hour. The Elevators can be slow if the hotel is booked, the pool is almost always cold even in summer.  You have to pay extra to use the gym. The hotel restaurants are all very over priced. It's really those details that keep me from giving it a full five stars.

All told, we really like this hotel a lot, and we'll likely stay here whenever we are in Louisville.

10/06/13 | Link | Rating: 4.0
92. J.J. B.
Stayed for 2 nights at the very end of September - was given a HUGE suite (room 588) that blew me away (I had no idea when I booked through expedia.com that I would be given a suite once I got to the hotel).

Suite had a mini fridge, wet bar, dining room table & chairs, desk & chair, sofa (with pull-out bed), 2 TV's, hallway, bedroom (with 2 beds!) with a door that closed, HUGE bathroom, several closets - this was larger than any apartment I've ever lived in.  It most certainly wasn't dated (like some other reviewers have said) & was clean as a whistle.

View was of the street below (4th Street) - hotel was huge & took me a while to figure out how to get around in - lots of things to see, do & photograph - only downside was the shops weren't open (hello?!  it was a weekend & this is a huge hotel!) & the lack of choice of where to eat.  I wasn't going to plump for the $21+ Sunday brunch at Rivue.  The gym at the top of one of the towers with the 360 degree views was pretty amazing (though you had to pay extra to use it/it wasn't included in your room cost).

Location was fabulous - very easy to get to & could walk everywhere - Belle Of Louisville is literally right at the foot of the hotel & you can hear its calliope playing while inside your room.  #2 TARC bus goes right from the airport for only $1.75 & stops just a few blocks away!

The best part about the hotel absolutely had to be the 2 bird aviaries containing button quail, canaries, dove pigeons & finches.  I love birds & spent lots of time in front of both the aviaries, especially since there were baby finches that had just hatched. :)  I was a little concerned about how the birds were kept - their water was dirty & the aviaries could have been cleaner - when I asked the hotel about their care, they said it was provided by an outside company.

Oh, the other bonus was that I arrived several hours before their official check-in time & they let me check in early. :)

I'd definitely recommend this hotel & would stay again in a heartbeat.

P.S.  I don't have a laptop or a smart phone but I agree that this hotel should join the 21st century & provide free wi-fi. :)

12/10/12 | Link | Rating: 5.0
93. Alex S.
Woah, there's some serious hate for the Galt House going on here. I actually really enjoyed staying at this classic Kentucky spot.

That is the feeling you get in this giant, giant hotel (so big it's actually two epic buildings. When I tried to check in, I was actually directed across the street to a different desk. Go figure.) There are statues of horses, wood everywhere, a bourbon lounge ... you're starting to get the picture here.

It's the little touches that make this place really great. I didn't actually see the legendary fishtank bar, but in the lobby they had a glass case with birds in it (a little birdhouse), and the birds were happily chirping away. It's just a peaceful spot.

Yes, there is absolutely nothing modern about the rooms. Everything does have a very 70s hotel feel to it, from wallpaper to furniture. There is free wifi and unlike other reviewers, I never had a problem with signal or signal strength. I did have two queen sized beds in my room instead of one king, which was strange but, again, it might have been because I booked late.

They do have glass elevators though, and I love a glass elevator.

The price was also right on. I booked last minute so mine was a little high but you can get a room for about $120 a night, which is much better than a lot of the nicer hotels around Louisville (trust me, I checked.) For some place this epic, it's hard to hate.

But apparently people still do. Ah well, I had an excellent stay.

18/10/11 | Link | Rating: 4.0
94. Paige M.
Comfortable, stellar view, great location. What more could one want from a hotel?

We booked the Galt House last minute for a whirlwind trip to Louisville. Upon arrival, we saw this massive, skyrise hotel located right along the riverfront. Talk about luxury! Chandeliers in the marble lobby. Waterfall behind the front desk. Mahogany wood paneling everywhere. Glass elevators. Perfect.

Then we saw the room.

Our group of four scored an amazing suite on the 14th floor. We had two queen beds in one room, a full living room with pull-out sofa in another, and a hallway with bathroom in between. All for us. Win.

Everything was clean, spacious, and modern. The bathroom had a full counter top sink and private corner for the toilet. The beds were plush, dressed in a white cotton comforter for a modern, hygienic look. There was even a walk-up vanity across from the bathroom, allowing the ladies to do our hair and make up while the men showered.

Galt House is in walking distance of many fantastic attractions of Louisville, particularly the museums. Louisville Slugger Museum is right down the street, as is 21c Art Museum, Frazier Museum (the history museum) and the Science Center.

We were able to find a good price for the hotel online, however, I was displeased with the parking fee. It's $20.00 per day to park in the hotel garage. This seemed higher than in other cities, where it's $13.00 - $15.00 per day. Oh well, I'd still stay at Galt House again, since everything else added up to a fantastic experience.

Room Price: $200.00

22/02/12 | Link | Rating: 5.0
95. Katesel S.
I can't go crazy for this place.  Plus: Location, right on the OHIO, downtown.  Huge space so ok for conferences. Room was large and bed comfortable.
Negative: Hard to get around, elevators really slow.  Room was overall clean, but not well dusted, details missed.  I asked to have my trash emptied and they just left some bags in my room, didn't come empty it!  Breakfast buffet was not to my liking, I prefer whole foods, grains, less sugary, stuff.  COuldn't even get a plain yogurt.  But price was ok.  Needs updating, spots are really run down.  Meh.

27/10/13 | Link | Rating: 3.0
96. Bobby Y.
Bedding sucks, rooms seem like they're 30-years-old, two towers, far walks, crazy valet and walk...no chain hotel points.  Other than that it's a decent place.

I hate the Galt House...I cringe when my company books us there, and on numerous occasions I've blown off my company's direct-bill and gone straight to the newer Marriott.  The Marriott's nothing special, but it beats this place and really beats the Hyatt.

I'd hate to see what Galt House charges for Derby weekend...robbery without a gun.

21/12/11 | Link | Rating: 2.0
97. vanessa b.
This hotel has a good location - on the waterfront and within walking distance to the Louisville Slugger Factory and several restaurants.  There was plenty of parking in their garage even though we were staying on a busy weekend, and parking was $12/night which I found pretty reasonable.  Didn't order room service, so I can't attest to that, but there is a snack shop open 24 hours which we found pretty helpful.  The staff was friendly.

Now my complaints: The elevators were painfully inadequate for a busy weekend.  There were only 3 on our side of the building (with 25 floors) and often we had to wait 10 minutes or more to get on an elevator.  At one point, my husband just decided it'd be faster to hike the 22 floors to our room - and he did that!

The sheets were horrid, paper-like sheets of the worst quality.  I would venture a guess that prisons have better quality bedding, but having never been to prison I can't truly say.  The coffee cups were the cheapest cups I've ever seen - with a seam running on the inside of the handle so it hurt to hold the cups in your hand.  We were only supplied two water cups for a 3 night stay.  Usually you get two bathroom cups and two water cups, but we had to pull double-duty on the cups which was a hassle.  The windows were pretty drafty on this cold winter weekend, but turning up the heat made the room too hot.  Sleeping was difficult as a result.

08/02/13 | Link | Rating: 3.0
98. Lei C.
Charming hotel with amazing architectural attributes. Already making plans to return. Staff is great (especially Bethany). Amazing views and a classy bar with a unique fish filled glass countertop.

29/05/13 | Link | Rating: 5.0
99. Ian M.
This hotel is older, but has a lot of history.  Make sure to ask for a room with a view ahead of time.  The view of the Ohio River is awesome. Great service, nice rooms, soft sheets. Make sure to check out the Belle of Louisville Steamer right on the river by the Galt!

06/10/13 | Link | Rating: 4.0
100. Kelly J.
This hotel was ok for the money we spent, but I KNOW we could have experienced better in the city. Obviously, this hotel was IT back in the day, but it is badly in need of updating. We booked through expedia and with a King Size bed. We were told that when you book through a third party that you are only requesting that, and since they didn't have that available, we'd be received a double bed, queen for the night. The front desk associate was a little rude about the situation too and wouldn't even comp our parking (only 12 dollars) for the inconvenience. She told us that we got the rate for HALF (we paid 114.00) and if I would have paid 228.00 for that room I would have been EXTREMELY disappointed. NO free breakfast either. The hotel is also adjacent to 4th Street Live (where all the bars are) and there were TONS of bachelorette, bachelor, and wedding parties. This is a party hotel, basically. When my husband and I went back to our room for the evening, someone had vomited in the elevator that we were riding for 23 flights. SERIOUSLY! My recommendation, SKIP IT!

14/07/14 | Link | Rating: 2.0
101. Heather S.
This hotel is super nice!  Pretty and a such a great view!!!  Sure wish we could have stayed longer.  The parking garage was not so fun getting in and out of, but it was well worth it. No complaints here!!

02/12/13 | Link | Rating: 4.0
102. Adam N.
Disappointed.  Upon arrival to my 5th floor room, found a two inch long cockroach greeting us in the mildew-funk smelling bathroom.  When I killed it and showed it to the bellhop, he said, "Eh, that happens sometimes, I guess..."  When I went to take a shower the next morning, there was long brown hair covering all of the shower walls.  I asked front desk manager what she suggested we do since I was not happy with the quality of the room. She said, "Sir, I really don't think this warrants changing rooms. Can I offer you a $50 credit instead?"

It's not about money.  It's about the quality of the room, cleanliness, and service.  I have received none of these things.  I suggest the SpringHill Suites on East Jefferson just a few blocks down the road instead.

27/09/13 | Link | Rating: 1.0
103. Nicole B.
We landed this hotel on Hotwire for $106, saving about $20 from booking direct...it was a nice location. It wasn't outstanding, it was average. I'd say a perk was the indoor walkway that took you almost all the way to the fourth street live area where we had dinner and drinks.

I will say the sheets were probably the most uncomfortable sheets I've ever slept on at a hotel. They weren't soft or nice.

02/08/13 | Link | Rating: 3.0
104. Tyler S.
The 70's called. They want their decor back.

The Galt House. my company has put us up in this place every year for a show we attend. While the service is fantastic and the main lobby is somewhat impressive. This place needs updating.

We have one of the "apartments" every year. walking down the hallway is like a scene out of the movie "the shining" sure, it's well lit but with the dark decor. . it's a little creepy. you've been warned. i'm sure the whole hotel isn't like that but the part we stay at. . is.

other than that, they have a terrific gym and a nice little bar area which is a nice place to gather and has a great view looking down 4th street and also at the river.

overall not a bad place to stay. a lot of fun things to do nearby.

03/05/13 | Link | Rating: 3.0
105. Linda K.
After 10 nights here, i feel im qualified to give an honest review.  The hotel staff was not friendly at all.  The older  man working the counter in the guest tower can't even bother to smile, so after day 2 i simply  stopped saying hello too.  No one seems to care, or apologize, when things go wrong either.

I had to have my keys remade my 2nd to last night here.  I had trekked all the way up to the 22nd floor, carted all my bags only to find keys not working, i go back down and the aforementioned guy did remake them but didnt offer any obligatory 'sorry for the inconveniences'.  Fine, whatev.

As previously mentioned, this hotel is LOUD.  It sits right in top of a major highway.  Doesnt matter if you are the 8th floor or the 22nd, you will hear traffic.  Also the heat was jacked up to 80 my whole visit but the room temp never went above 74.  Hmmn.  Add the traffic noise to a random mechanical humm audible in my room and kiss a good nights sleep goodbye.

Came back to my room twice in ten days to find it not cleaned.  When i called housekeeping they said they would send someone up - but who the hell wants to watch someone clean their room? Finally the second time i simply requested new towels and soaps.  Housekeeping explained that they had 900 checkouts that day and couldnt meet the need.  *sigh*....priorities....again no apologies or whatnot.  Its just sorta like 'we effed up but you have to deal with it'

Finally the good:   The spinning restaurant (Rivue)has good food.  You have officially been warned that it spins - cuz i didnt know and lost my table returning from the bathroom.pricey.

The bourbon bar was decent, but the bartender seemed bored and kept talking about what he would do to run the place.  

Finally the front desk kept putting large groups of partiers next to me all week.   Seems like i am just about the only one in my floor, but teice they put a room of four in the 'connecting' room to me. Yeah, great, thanks for that.  

Anyway i had to stay here but you dont....

29/03/13 | Link | Rating: 2.0
106. Melissa E.
I've stayed here twice--once in a regular room and once in a suite. The suites are beautiful, and the regular rooms are quite nice. We didn't have any complaints, and we got great deals online at Hotwire. The views are really gorgeous, and my husband and I especially loved the conservatory walkway between the two towers. It is really pretty. This hotel has a classy feel and frankly, we didn't want to leave.

15/08/13 | Link | Rating: 5.0
107. Felicia C.
The Good:
Easy access to some great bars within walking distance.
The extended stay apartments are HUGE.
The room service is DELICIOUS (And cheap!) and "Pearl" is as nice as can be.
Bonnie at the front desk REALLY wants you to be happy.

The Bad:
The normal rooms are tiny.
And dirty.
And dated.
And the beds suck
The spacious apartments mentioned above have a great view of the river... and the freeway....which is right below it... and you hear it all. night. long.

The Ugly:
Staying there when there is an event in the hotel. Like a high school band competition. Where there are HUNDREDS of teenagers MINUS their parents. Running down the halls. Slamming doors. Giggling like a bunch of teen girls (ok ok, they WERE teen girls) til midnight. Ridiculous. Unacceptable. And the schools should be ashamed of the "Adults" who were sent to monitor these kids.

Oh!
And, other than Bonnie at the front desk, no one really gives a shit about your happiness.

15/02/13 | Link | Rating: 2.0
108. Kathie S.
Beware - the floor of the tub is about 3-4 inches higher than the floor - when stepping out your foot will need to drop further than your foot in the tub. And there is nothing to hold on to if your mat slips when you fall. I know because I now have a cracked fibula. They did let me borrow a wheelchair during my stay.

This definitely affected my review!

23/06/13 | Link | Rating: 1.0
109. Joe M.
Stayed at this place once before in the suite tower, was a decent stay. Currently in the Rivue tower this time. What a DUMP!  Two double bed room, sheets on one bed were dirty with hairs and lint, etc... Covered in it. The carpet was wet in a few spots. The coffee maker pot didn't go with the brewer which resulted in water all over the floor. Help at the local restaurants is pretty piss poor. Very disappointed and can't wait to get out of here!

12/03/14 | Link | Rating: 2.0
110. Dana D.
We just stayed over the weekend.  We come to Louisville frequently and this was the first time ever staying there.  They have a beautiful conservatory that you can sit and have a drink in or just watch the city.  Our room had a great view of the river.  Our room seemed small.  The bed seemed a little hard on my back but I have a bad back and am sensitive to mattresses.  They have several places within the hotel to grab a bite  and even have a spa inside.  My son however was disappointed that it lacked an indoor pool.  I would stay here again if the price was right like it was this time.

02/03/14 | Link | Rating: 3.0
111. Ramona G.
We have been going there for the past 11 years for Abbey Road on the River.  The staff is always helpful and friendly.  It is a huge hotel with lots of amenities. The rooms are generous and clean comfortable beds.  The restaurants on site are very good. The fancy one Revue actually is on top of the building and spins around! If you are in Louisville is has a good location right on the Ohio river with beautiful views. Walking distance to lots of things. Décor is a bit on the outdated side but it has charm.

03/04/14 | Link | Rating: 3.0
112. Faith B.
When my mother and I planned a trip to Louisville together, we wanted to stay at a nice hotel, so we splurged on the Galt House. It seemed very nice and it was connected to the KFC Yum Center where we were attending an event.
I flew in a couple hours earlier than she did and she had me added to the room. I was able to get in far earlier than standard check in, which was accommodating of them.
Our room was on the 7th floor, but next to the service cupboard, so we heard a lot of thumping out in the hall. Our view was of the parking garage next door.
I took a brief nap while I waited and was woken up by housekeeping checking to see if we had a rubber shower mat.
I then decided to go down to the 3rd floor deli to grab a bite. I was in line long enough that my mom actually arrived and met me there. But the salad we split was pretty good.
We next went to explore the hotel shops and restaurants before hitting the town. The shops in the building seem a little random. They sell odd assortments of tzochkes, souvenir items, expensive clothes and random Derby collectibles. The hotel has a liquor store, but selections were limited and overpriced. Several of the stores were closed, which seemed quite odd on a Saturday afternoon when the hotel was full. We never did figure out their schedules.
I've reviewed the bar separately and Rivue, the fine dining restaurant.
We did wander into the house bourbon bar, which boasts an impressive selection, but decided to try it after our exploration of Louisville.We never got back to it again while it was open. It's closed Sundays. Why???
There was another restaurant within that we never found open. God knows when that one opened its doors.
The pool looked nice, but it too was closed while we were there, despite 90 degree plus days.
They boasted of a new terrace area, but it was opening the following week.
The service desk did accommodate our request for a cork screw and assistance getting into the safe, which was locked when we got there. They were nice about it, but very, very slow. We had to call twice about the safe so we could leave the room.
And the kicker? When we tried to take the path from the hotel, through the parking garage and into the Yum Center, all the doors were locked and there was no access for security reasons. As the official hotel of the event, some lobby signage telling people that in advance would have been quite nice.
This isn't a bad hotel, but it's maybe time for an overhaul. Things seem a little dated, a little slow, a little lackadaisical.

03/06/13 | Link | Rating: 2.0
113. Zack E.
I have been to many nice hotels, and this one was one of the nicest I have been to! I stayed in the suites, which were spacious, and very clean. But a major problem that I noticed, was that our neighbors door locked from the outside, and they were trapped inside until maintenance rescued them. My personal experience however was very good.

16/04/14 | Link | Rating: 4.0
114. Heidi K.
I absolutely adore this place. My boyfriend and I spent the night here when FandomFest was going on and it was spectacular. The pool is located on the third floor roof of the Rivue tower which gives you a lovely view of The Ohio river as you take a morning dip. The staff is wonderful and always so polite and helpful. Parking can be a bit of a hassle but once you see your beautiful suite the rage you felt with parking your car goes right away.

28/01/14 | Link | Rating: 5.0
115. Diana C.
Friendly service. Room smells a bit like moth balls but bath products were of pretty good quality (they smelled really nice, anyway). Comfy bed. Not too many bells and whistles. Good for my purposes (work), but I can't imagine staying here for a romantic weekend. Looks so grand on the outside but inside is like a Holiday Inn. And I feel like my room was a half mile from the front desk up 2 sets of elevators, one escalator, and a sky bridge.

06/04/14 | Link | Rating: 3.0
116. Jason S.
First and foremost, the staff has been exceptional for each event I've attended here.

The in-house catered food wasn't stellar at a company party, but the service was good.
The snack/coffee bar and bar in the crosswalk between the two buildings were both quick and slightly above average priced. I paid $4 for a mocha that wasn't nearly as burned as some more well-known coffee chains.

The cleaning staff service during Fandom Fest was outstanding. The large self-serve water (towers?) never went close to empty. The trash bins were frequently and regularly emptied. At no point in my stay for the convention did I notice any messes, or areas with any litter.

Curbside service was exceptional, and the staff was knowleagable about local parking, restaurants, and the best way to get to various locations in the downtown area.

The hotel itself could use some updating. I understand it's a classic, formal hotel. The formal, classic atmosphere isn't unpleasant however.

30/07/13 | Link | Rating: 3.0
117. Lisa T.
Stayed at the Galt House Hotel for three nights for a conference that was taking place at the hotel. The hotel was... adequate. The room was cheap, which definitely made this a three star review vs. a two star review. If paying rack rate, it's definitely not worth the price. The parking seemed to be slightly discounted for conference attendees, making it $12, not the $15 as posted. We also got our wifi for free. Would I choose to stay here and pay for wifi? Not a chance, not when pretty much every other hotel offers free wifi to guests. The front desk staff were neither friendly, nor unfriendly -- they were just there. The hotel is massive. On my first night, after arriving late, I swung by the 24 hour deli to grab some food. The options were limited, but the pizza was good. $3 for 20 oz soda was ridiculous, though. If traveling to Louisville again, I don't know if I'd stay here again by choice, but if the room was super cheap, I might.

29/10/14 | Link | Rating: 3.0
118. Nicole W.
Those are some big towers you got there, Galt House. See, the name itself, Galt House, implies a lodging that is cozy, yet in real life, not so much. My stay at Galt House was satisfactory, but there's certainly room for improvement.

The Good:
1) Considering it is such a large hotel, there are tons of amentities. Nice workout facility, plenty of restaurants and shops between the two towers, etc.
2) Sundollar shuttle runs to the airport every half hour until 2pm (weekday) and then on the hour.
3) Jimmy John's delivers. Hey, I consider that a big ole plus.
4) Comfy beds and a shower that has some decent water pressure.
5) Affordable prices especially compared to other similarly appointed hotels.
6) Great location just off of Main and 4th
7) Gorgeous views of the city and/or the river

The Meh:
1) The rooms are certainly outdated. Yes, they have everything you need but are missing a certain sparkle that would make the hotel a stunner.
2) Because the hotel is so large, it can take you 5-10 extra minutes to move from tower to tower or simple up and down to your room. This is especially apparent in the morning hours when convention goers are heading out.
3) The 360 fitness facility in the Suite tower is really nice. It also costs $5 per day or $10 per week. That price isn't bad by any means, but, frankly, just include it in the room. I felt nickeled and dimed.
4) No mini fridge...so prepare yourself to get creative with the ice bucket if you do need to keep a snack or two cool.
5) Internet isn't gratis. Womp womp.

Will I stay at The Galt House again? Probably...the price point alone will sell it against neighboring hotels!

02/07/12 | Link | Rating: 3.0
119. Jason M.
I REALLY wanted to give this place a 1 star review. But then I thought: hey, at least there weren't cockroaches all over my room.

My main issue with this hotel is that they are HORRIBLE about nickel and diming you. $5.95/day for internet. $9.95 if you want internet that can handle streaming (netflix, hulu, etc) or downloading. Are you KIDDING me? Is the owner that out of touch with how society works? Even fleabag motels have free wifi, and you're going to charge me $10 in addition to my $120 room? The rooms are nothing to write home about. They're fine to sleep in, but no real accommodations beyond the basics.

My future in-laws were staying in the suite tower of the complex, and were awoken every morning to a steamboat/ferry thing on the river blasting organ grinder music. Bahaha. You'd think the hotel would work something out with these guys.

I'm so irate about not having internet (on principle of not wanting to pay for it) that I can't really think of many good things. The extra star, like I said, is because it was clean, had hot water, etc.

05/08/12 | Link | Rating: 2.0
120. Apryl T.
Location is everything and I love the short walk to 4th street live from this hotel!

I felt like the decor and the hotel was slightly outdated but it did have a certain charm to it as well. We had a regular room high up in the tower overlooking the river and a view of the city. I really enjoyed the people watching from up there. Everything else about the room was average from the bedding to the bathroom. Nothing was awful but nothing was amazing either.

The employees were very friendly and answered any questions we had about the area since we were from out of town. The parking was super expensive though! :( I think it was like 18 for the night to park the car.

I would go back If I had a good rate on a room.

29/08/13 | Link | Rating: 3.0
121. Jennifer P.
The hotel is a bit outdated in decor but the service is amazing. Stayed her for a wedding and the suite was nice sized, valet was amazing, concierge excellent, and they were wonderful about getting dresses for the bride and wedding party into cars carefully. I would stay here again for a special occasion.

10/02/14 | Link | Rating: 4.0
122. Esther C.
Stayed here for a weekend after scoring an excellent on-line deal.

The Galt House is pretty dated, but its still pretty nice.  Its a huge hotel and pretty rambling.  It actually consists of two buildings connected by a promenade.  There were a lot of in house bars, random retail stores, and some dining options.  It had the feel of a casino, but without the gambling.  

Check in was a little weird.  We had to check in at one building although we were staying at the other.  Not a big deal, but an annoyance when its cold out and you're not expecting it.

We ordered room service. Hamburger, fries, and a salad.  It was pretty mediocre to bad.  

The location was great, the staff was friendly, and the rooms were nice and well kept.  I would definitely stay there again, but not at full price.

06/12/13 | Link | Rating: 3.0
123. Anne L.
The only reason I'm giving this a hotel more than one star is because the sheets were clean and there was no evidence of bedbugs.  This is a very basic hotel.  Doors lock, shampoo in shower, etc.  If you have any allergies, beware:  They use enough room freshener and carpet deodorant on the rooms to put out a horse.

23/02/14 | Link | Rating: 2.0
124. Andy M.
I'm actually going to start this review with the bottom line. Is the experience at the Galt House worth paying full price for? Hell No! Would I stay there again if I can get a cheap rate on Hotwire? Absolutely.

The Good:
*Spacious, clean room, flat screen TV and large bathroom.
*A snack shop that's open 24 hours a day. You might not think this is a big deal, but try checking in at 1:30 a.m. for a one day trip. Dead tired and hungry. The snack shop being open was a nice surprise.
*Great location: Right down the street from the Ballpark, Louisville Slugger factory and Muhammad Ali museum.

The Bad:
*Like a lot of hotels, they nickel and dime you for everything.
*$18.00 day to park.
*$5.00 a day to use the fitness club
*Charges for use of the hotel WiFi.
*The decor is kind of tacky. It appears this hotel hasn't changed much since it was built in the early 70's. It looks like an episode of the Partridge Family threw up all over it.

18/10/12 | Link | Rating: 3.0
125. Jason A.
My wife and some friends spent the weekend in Lousville and booked through priceline, so the price was crazy good. For what we paid (right around $100) the rooms were great. The hotel is huge, and has some cool dining/drinking options, and is right in the heart of Louisville. The rooms were very large with a sitting room, and the bedroom separate. Lots of restaurants nearby, and a short walk to 4th street live.

30/04/14 | Link | Rating: 5.0
126. Arlene M.
If they call this place the hotel of the Derby then I think the Derby hotel should stand up to its name.
I have stayed twice in the Revue Tower and once in the suite Tower. The Revue tower is average. I had complained in the past that the bathroom has to hook to hang your bathrobe.  It does have a spectacular view if you are on an upper floor.
The suite tower is much nicer and roomier. We have had experimented some problems here but the staff has been attentive to our needs.
It does connect to an above ground walkway that takes you through other buildings into their entertainment complex.

Chances are unless there is an event here, I would probably not stay here again.

26/05/13 | Link | Rating: 2.0
127. Nikhil D.
The hotel is great! Clean beds, huge room with a nice view of the ohio river, and friendly staff. The reason I am giving the hotel a 4 star review is because they told us that our wifi was complementary but when we called the reception when we got to our room they told us we had to pay. But that was all cleared and didn't have to pay. Overall great hotel in the center of Louisville on the ohio river!

03/04/14 | Link | Rating: 4.0
128. Zach L.
No real complaints.  In full disclosure, I stay here every year for a conference, so I never have to pay.  That being said, unless the price is 300 a night, I'd still give it five stars.  Great location, good staff, awesome rooms (especially the suites), and great restaurants.  

The pool could use updating, but I'm not going to complain about that since I don't swim too much.

08/07/13 | Link | Rating: 5.0
129. Paul G.
I came here for a one night stay (in town for business).  The hotel is adequate, but there is a daily charge for the gym, internet, and no internet available in the business center without a charge.  

The staff is helpful in general and the concierge desk went out of their way to be friendly.  However, based on the "nickel and diming" policies--I would not stay here again.

15/11/13 | Link | Rating: 2.0
130. Jake T.
This is not a four star hotel. It is a two and a half star hotel. This is a very outdated and run down hotel in need of an update and possibly new management. The double queen bed room was actually two double beds. The beds were uncomfortable, floors stained, coffee maker filthy and the walls and furniture were scuffed. They have the room TVs set to high volume when you turn them on. I hope this isn't the best Louisville has to offer because it's sad.

04/01/14 | Link | Rating: 2.0
131. Kristen S.
I think overall, the reviews for this hotel on Yelp are accurate. There are positives and negatives; whether those issues are a deal breaker for you depends on what you value.

Pros:

1. The price we paid for our suite wasn't unreasonable. It was high, but not exorbitant. The suites at the Galt House were cheaper than the ones at the Brown.

2. The suite we stayed in was clean and well decorated. No bad smells, well cared for. The reviews seem to indicate that there are good rooms and bad rooms and people seem to speak worse of the Rivue tower. We didn't stay in Rivue tower, we stayed in the "good" one, and it was acceptable in terms of cleanliness and being up to date. I can't speak to anything other than what we experienced, but our room was a good size and was comfortable.

3. The linens, bed, and pillows were nice. There is nothing I hate more than going to a hotel and sleeping on flat pillows and scratchy sheets. No issues here.

4. We stayed in the suites during a non-busy weekend, so I can't comment on the noise level all the time, but our room was really quiet. No complaints there.

Cons:

1. You have to pay for parking and internet, and it adds up quick. In this price range, those should be included.

2. Service is somewhat lacking. I called the front desk twice to ask for things to be brought to the room. First, more linens for my kids. They never arrived, so we made due with what we had. The second I asked for extra toiletries in the morning. I waited for an hour and a half before I finally just had to check out without them. On our way out, we asked where we could get breakfast. The guy didn't act like he had any interest in answering our question and only gave us one suggestion: the most expensive breakfast they offer. The staff was friendly, but they don't go out of their way for the guests.

3. The rooms just didn't have a lot of things you'd expect in this price range. When we stayed at the Sheraton across the river, they had all kinds of toiletries in the bathrooms. The continental breakfast at the Sheraton was in the form of complimentary room service. There was no book of things to do in Louisville. I paid a lot for this room and the service was so much better at the Sheraton and the Brown. The Galt House is slightly less expensive than the Brown, but not much. But when you stay there, you really feel like you're staying at a high class hotel. Not so with the Galt House. Won't necessarily make or break your stay, but it was disappointing.

4. The Galt House apparently offered room service, but there were no room service menus in the rooms. I had to look up the menu on my phone. It was expensive and there was not much selection. The TV channel list had no relation to the actual tv channels and there were only like 10 channels on the tv (and no kids TV channels).

5. I saw nothing in the way of bell boys or even those carts that you use yourself to bring in your luggage. It just sort of felt like we were on our own.

4. The curtains don't close all the way. No matter what we did, there was a gap of about an inch. Trying to sleep in after a night on the town and this stream of light was right in my eyes. The hotel needs to get some magnets sewn into the drapes. Bring some chip clips if you like to sleep in.

5. Breakfast at RIVUE was super expensive and not at all worth it. Most expensive breakfast I've ever eaten and it was just *okay*

Overall: nice room, but at this price point I expect more. We were definitely not made to feel that we were treasured guests. I realize the things I'm picking on might seem like minor issues, and if it was any one of them alone, I would just let it go, but when you look at the experience as a whole, it left a lot to be desired.

19/10/14 | Link | Rating: 3.0
132. Lana E.
We stayed here on our wedding night. I wish we would have stayed home. The room was just okay. It was on the small side and very plain. All through the night I was woken up by flushing toilets in nearby rooms and I could actually hear someone urinating in another room. It was so lo ud I thought at first someone had come into our room and was using our bathroom.

If you're looking for a nice and relaxing getaway look elsewhere.

07/12/13 | Link | Rating: 1.0
133. E J.
We stayed here recently and it was pretty decent.  The location is downtown which is fantastic!  You can walk to Fourth Street where there are bars and restaurants.  Or you can take the free trolley which stops between the hotel towers.  The trolley driver was very friendly and helpful as we asked her several questions about the area.  Our absolute hands down best feature was the view of the Ohio River.  It was amazing!  We could also see the courtyard where people were meandering around and there was actually a wedding there on Saturday. Some parts of the hotel were very dated, but our room was clean and very spacious!  The one thing I did not like was that the bathroom grout was brown, which gave the room a rather dingy appearance and you had to pay for wi-fi!  Who does that now!?!  Other than that, we really enjoyed our stay!

21/10/14 | Link | Rating: 4.0
134. Mr S.
Had a great time staying two nights at the Galt House. The staff was very courteous, the breakfast Omelettes were awesome, clean comfortable rooms, Louisville's best, Love The Galt House, what a classy place.

18/10/14 | Link | Rating: 5.0
135. Sam B.
its an ok place, clean and large and the staff is friendly and helpful. A few things keep it from being a great hotel- number one, the prices of room, price of room service, parking, and amenities are more in line with a hotel with more stars. Another issue is that the hotel is huge, but it is confusing and there are not clear signs for where you need to go to actually find your room. The last and more irritating issue is the hours of the fitness center. Who has a fitness center only open from 7-7 on weekends? That killed it for me. With a few tweaks this hotel could be a go-to but as of now its just ok.

01/09/14 | Link | Rating: 3.0
136. Laura M.
We were lucky to stay in a wedding block so we had a bit of a discount on the room.  If we had to pay full price I probably would have dropped a star.  

The room was clean but we were moved away from the rest of the wedding party bc they didn't have a king sized bedroom clean.  We checked in a few hours after check in time.  Disappointed, but I was not downsizing my bed.  We made do on floor above the group.  The bed was comfortable enough.  Def had worse beds in hotels.  The sheets and pillows were clean and no bedbugs.  Yay!  Always happy to not find any bugs in room.  I tear apart bed sheets every where I go. The bathroom was clean also.  The entire room and hotel need an update though. Very 80s feel in some places.  The wood paneling covering the ac/heat unit was very unattractive.  Come on. People are ponying up $200 a night.  

We ordered food from deli that is open 24/7 inside the hotel.  A pizza and a cold cut sandwich took over an hour to receive. That's a little long to wait in my opinion.  Tasted okay.

Location is what is key with this hotel. In downtown Louisville!  Walking distance to many bars and restaurants.  No need I hurry a drink, they serve till 4 am!

21/05/14 | Link | Rating: 3.0
137. Suzy I.
We were in the west (Rivue) tower and the room was clean, but shabby. Shower worked and the bathroom had all the basics. The bed was not comfortable at all - I woke up with an achey back.

I've stayed in the east tower and it was pretty nice, so I was shocked with the condition of this room.

I guess the downtown location is the justification for the rate, but we will spend our money elsewhere next time.

06/04/14 | Link | Rating: 2.0
138. Raul I.
Highlights:

1.  Pay parking or valet by the day (unlimited in/outs)
2.  Huge rooms, very clean, comfy, and updated
3.  Indoor swimming pool available and gym (but at a cost- you have to pay!)
4   Free wi-fi in the lobby spaces, need to pay $5 a day if you want to use it in the room

Stayed here for 4 days over a long weekend.  The place was HUGE, probably one of the biggest hotels I have ever stayed at to date.

Plenty of parking, although they charge by the day and can add up.  At least you get unlimited in/out privileges.

Huge lobby and plenty of conference rooms for those business types. Our trip was solely for vacationing and we stayed very comfortably.  We picked a regular 2-queen bed room and were upgraded to suites and they were AWESOME.

The rooms are huge, plenty of space with your own little "living room area", kitchen area, separation between the bedroom and living room with bathrooms in between.  Perfect layout, rooms are updated, clean and had everything we needed.

Room service was good too, I recommend the stone oven pizza.

All in all a pleasant stay and centrally located in downtown Louisville.  If I visit again, I'll definitely be looking for a room at this place first.

19/09/13 | Link | Rating: 5.0
139. Shannon W.
This hotel sucks! DIRTY. Poor staff attitudes. I'm currently here for a conference and usually the hotels that they pick are pretty good/nice. The outside of the Galt house is beautiful architecturally, but everything else leaves much to be desired.

Got here and the check in process was really slow. Staff seemed to be indifferent to your existence. There wasn't a happy greeting. No explanation of services, restaurants and no map to tell you where anything is. I literally got my room key and that's it.

Went to my first room (yep there's another). As soon as I opened the door the cigarette stench was overwhelming. I'm not picky, but knew I couldn't tolerate it. I went downstairs after being on hold for 10 minutes on the phone. I told them the situation and they asked if I wanted it febreezed. Ummmm no...would just smell like a floral ashtray. So I was not upgraded, though I didn't ask for it. Went back up to my "old" room and my key wouldn't work. There was a gentleman and he said, "are you going in there? We were just in there and someone's luggage and diet coke were still in there" (yes, that would be mine).
So they had already rebooked the room without even checking to see if it was clean or waiting for my stuff to be moved. DISGUSTING--shows they weren't interested in clean rooms. This was in the east "good" tower.
Had to go down again to get another room key. old towels were periodically left around. My friends room had a ceiling panel miss from her room.
New room--mattresses suck. Everything is old.
I'm falling asleep just taking so long to write this...
Just take my advice...this place is horrible.

09/03/15 | Link | Rating: 1.0
140. Elisabeth D.
We needed a cab. There were none. If you're a hotel in downtown, you need cabs waiting out front for your guests. They said they didn't know how long it would take to get a cab, just a really long time. No one volunteered to call one for us. There was no place to sit to wait for one in the lobby.

18/03/15 | Link | Rating: 2.0
141. Fred R.
Rooms need to be upgraded. The lamp on the desk still has a spot for dial up internet .

Rooms were not refreshed daily I had to go get bathroom tissue and clean towels .

Restaurant service is poor at best one Omelet person for Memorial Day Monday really ??

The old saying you get what you pay for is right .

You would think that if you know how many  rooms are booked you would schedule  your employees accordingly restaurant service at Magnolia Cafe was the worst . I feel sorry for the employees not their fault .

Ok I have one good point , it's close to everything downtown.  

Giving it one star is a stretch

26/05/14 | Link | Rating: 1.0
142. Amy S.
I have fun just about everywhere I go BUT I must say that there were a bit too many things on the negative list when we stayed at the Galt House this weekend for a wedding.

The plus side is that this hotel is beautiful and historic with a great view of the Ohio River, but that's about where it ended for me.

First, when we went to check in, I encountered a front desk attendant who wasn't the most friendly person ever. She was okay. I informed her that we made a mistake with the reservation, and instead of booking 2 nights together I booked 2 separate consecutive nights. She seemed a bit annoyed by that but told me it shouldn't be a problem, although she wasn't very reassuring. Then she gave us our keys and did not give us directions on how to get to our room.

Now, usually, it's obvious. But for a hotel the size of the Galt House with 2 towers and a connecting bridge on the 3rd floor, it wasn't immediately apparent. So we spent a good 15 minutes wandering around looking for how to get to our room. Pretty annoying since giving directions to the room should be part of her job.

Then, after talking shit on her for those 15 minutes, we get off the elevator to our room and she was waiting there for us! She said engineering had moved us to a different room. Ugh, I was hoping to not have to see her again.

The room was pretty good. Beds were comfy. But when I went in the closet, there was a pair of ladies sandals which at first I thought were hotel fuzzy slippers for me to wear. Not the case. Someone had left them and the cleaning crew missed it. I dunno about you, but that little detail, like the room hadn't been COMPLETELY cleaned, kinda left a bad taste in my mouth.

Lastly, the morning after our first night we kept getting bothered by housekeeping knocking on the door even though we had the 'Do Not Disturb' sign on the knob. Turns out, it was because of our booking mistake that we already warned the front desk about. I guess there's no communication between staff. Grr.

Also, no free parking (which is understandable because it's downtown Louisville) and no free wifi. I really don't understand why you can buy a cup of coffee at Starbucks and get free wifi, but when it comes to staying at a 3 star hotel, they can't give it to you.

All in all, I probably won't stay again. I like the 21c Museum Hotel much better!

09/10/13 | Link | Rating: 2.0
143. Chrissie O.
Stayed here for a week.  It was awesome we were in a suite with two TVs, staff was friendly, BUT I woke up one morning towards the end of my trip and a little tiny bedbug was crawling around on my bed.  NOT cool to see!  Searched for the hotel on google and saw reviews on bed bugs.  :(

31/05/14 | Link | Rating: 1.0
144. Carly S.
DON'T STAY AT THE GALT HOUSE! THEY RUINED MY BEST FRIEND'S WEDDING!

Where do I even begin? First, the Galt House made a HUGE mistake when my friend booked the block of rooms for her wedding guests, but she looked past it and still gave them her business.

Then, we spent hours making welcome baskets for her out of town guests with special instructions, maps and goodies. Those were NEVER handed out to her guests. Some missed the shuttle to the wedding because of this. No apology.

She then booked a VERY expensive bridal suite for TWO nights one night for her bridesmaids to sleep and then get ready, and the second for she and her new husband. (And remember all of her out of town guests stayed there too)

The night of the wedding she and her betrothed invited some of the bridal party and a few out of town friends to visit and celebrate for a bit before they enjoyed their first night of marriage. Someone turned music on and we got a call asking to turn it down, and we did.

The next thing we knew, there was a red-faced security guard with two cops by his side BANGING on the door. We let him in and he began SCREAMING at the top of his lungs. "YOU'RE EVICTED FROM THIS ROOM! GET OUT NOW" "NOOOOOW!"  All of us who were there just stared at him, we were in shock. We were standing around the room visiting. "YOU'RE EVICTED FROM THIS ROOM"  the yelling continued. We began asking questions. Things got heated. There was no discussion, just a lot of screaming. I calmly told the man that we would be glad to leave but we would like for the bride and groom to stay. He made it very clear that EVERYONE was to leave including the BRIDE AND GROOM! He said "I don't care who they are" several times.

We asked to speak to a manager. We heard him radio her, and we could hear her response. She said loud and clear "I DON"T CARE. I'm not coming.  KICK THEM OUT"

I must admit, those who were with us did not leave quietly. We were angry and humiliated. The bride was traumatized. She cried (in her OWN HOME) for the rest of her freaking wedding night.

And now, I just found out that her letters were answered rudely, the head of security practically hung up on them, the valet scratched her car, and that after she was charged for the room (THAT SHE DIDN'T STAY IN)  it was put on the wrong credit card.

I didn't want to post anything about this incident because we wanted to give the Galt House a chance to somewhat redeem themselves. But they could care less about their guests or even their reputation. Don't give them your business. You will regret it.

12/11/13 | Link | Rating: 1.0
145. Jonathan W.
More than underwhelmed by just about everything:

1) Price.  $250 is way to much for an outdated room [in Louisville!].

2) Hotel condition.  Needed a renovation 20 years ago.  The last renovation was done using the least expensive and ugly materials possible.  Many parts of the hotel are pretty beat up and appear to be from the 70s.

3) Room condition.  Same as (2).  The AC are in-wall units and hard to figure out how to work - almost impossible to regulate temperature.  Shower is underwhelming.  The bed was OK but clearly low quality.

4) Hotel layout.  Prepare to have your mind blown by this Willy Wonkaesque monster:
 a) Nearly impossible to find a place to park
 b) No elevator in parking garage even though it is seven levels
 c) Entry to hotel lobby via parking is extremely convoluted
 d) They seemed to have cobbled together rooms in every spare inch of the property.  My room was next to the meeting rooms!
 e) Weird twists and turns in every direction

Food and beverage were not sampled but assumed to be average.  Service was prompt & efficient.  No real complaints about cleanliness; the property is clearly well run.  The big take-away is the hotel survives on Derby weekend when it can pretty much charge what it wants regardless of its condition.  

I would be happy if I paid $89 but I didn't...

July, 2014

20/07/14 | Link | Rating: 2.0
146. Roxanne O.
I've stayed in better hotels but I've definitely stayed in worse.

This is a very "old school" hotel. I'm sure in its hay day - probably the 1980's - it was a great place. But now? It's a little weathered looking. Definitely outdated. My room had a sign telling me that my windows had been permanently sealed, but there was a leak at one of the corners and cardboard had been stuffed in the crack to try to keep wind out. It didn't work. There was a loud whistling sound all day and night. Didn't make for a very restful business trip. Neither did the uber thin walls. I think the man in the room next to me needs to go get a prostate exam. He made quite a few trips to the restroom every night.

The main hotel bar was...interesting? Not sure why they had a huge cage with quail in the middle and a bar made out of plexiglass and filled with real, life fish. PETA has never been to this hotel, I think.

My main beef with the hotel were the extra fees. I had some packages delivered and they were held next door at the UPS Store...and I had to pay a fee to get them. Then I had to pay to use the hotel gym. This hotel wasn't cheap to begin with so I expected better customer service. Not extra fees for everything.

On my last trip to Louisville, I stayed in a much nicer Hilton Garden Inn. If I'd had the choice I would have stayed there again, but this place was ok. It is close to the downtown "night life" if you're into that sort of thing. But I'm not.

07/04/14 | Link | Rating: 3.0
147. Rumi F.
Spent a great night at this place!

Soon as I got off the taxi, the hotel staff gave us a very warm welcome. Check in went smoothly. Only complaint was that our rooms were in the other tower, so had to hustle up to the third floor, walk across the bridge and then take the elevators.

Room was spacious and clean. No complaints at all. Convenient location and great view of the river.

Even when I was making my reservation, the hotel staffer (Andrew I think?) was a sweetheart, double checked everything for me and gave me a detailed overview of the hotel, its services, and the types of places that were nearby.

Def recommend if you need a place to stay in Louisville!

P.S. They have a glass cage full of BABY CHICKS. check it out!

01/09/13 | Link | Rating: 4.0
148. April R.
The Galt House is a great choice if you plan to stay overnight in Louisville.  I wish we would have stayed longer than one night so we could have enjoyed the hotel longer.  There are two towers across the street from each other.  You check in and park on the side that is nicer of the two, I think it has the suites and fancier rooms.  The other side has the regular rooms where we stayed but was also amazingly nice.  The rooms are large and very comfortable and the hallways and public areas well maintained with an upscale feel.  Our room had a lovely view of the river and and the bridge to Indiana.  The hotel has bars and other amenities and is close to all sorts of fun bars and 4th Street Live.  If I am ever in Louisville again I will be staying here again for sure.

13/10/14 | Link | Rating: 4.0
149. Ross R.
The only thing wrong with this hotel is the room smelled like smoke.  Everything else is great.  Walking distance to all the downtown attractions.

06/02/14 | Link | Rating: 4.0
150. Kerri M.
Worst Beds ever! Honestly when is the last time you went to a hotel and the bed was uncomfortable? Well they were awful, I still can't believe how uncomfortable they were. Aside from all that, the rooms were huge, plenty of space, staff was friendly.

04/03/15 | Link | Rating: 2.0
151. Elton T.
The Galt House is a tale of two towers. The tower to the east, the Suite Tower, is clearly newer and more updated, with more spacious bathrooms with glass doors on the showers. The Rivue Tower on the west side is nice enough but less polished. Still, overall this is a nice, big historic hotel in a convenient downtown location right on the river. The bar on the 3rd floor has a big cage with live birds and a bar that doubles as a fish aquarium. The bourbon bar, Jockey Silks, isn't the greatest bourbon bar by any means, but hey, it's a nicely stocked bar in the hotel. The pool, while not expansive, also has a fully operational bar, so thumbs up on that.

I have always traveled there on business, so I can't comment on the rate, but it's a good, but not terribly luxurious hotel. A nice touch was the towel origami in the form of swans by Gulya, the maid (see picture). I'm giving them 4 stars, but it could be 31/2... 33/4?

17/06/14 | Link | Rating: 4.0
152. Lesley S.
The room was lovely, but the concierge had no idea whether or not any of the restaurants INSIDE the hotel were able to serve gluten free food.  Considering that 1 in 7 people is either celiac or gluten intolerant, this is an epic fail.

06/04/15 | Link | Rating: 2.0
153. June B.
This is a dirty hotel. I was booked in a dirty room, only to be moved to another dirty room. The front desk is completely unresponsive. Definitely not worth the money. Avoid at all costs-my experience has been utterly horrible.

11/03/15 | Link | Rating: 1.0
154. Colin R.
This place was awful. They don't want young money and are extremely caustic towards younger patrons (35) I thought wasn't young. Poor service, bad place bad management and overall terrible energy. Buyer beware it's a baby boomer place no young people allowed.

02/04/15 | Link | Rating: 1.0
155. CJ C.
So my daughter and myself stayed here and while the river view from the 20th floor won her over I was less impressed by how dated the room was.

1). Parking is $15 a day if you self park more if you let valet park for you. This price is reasonable to the area of town you are in.

2). Customer service, front desk was awesome and very knowledgable about the area. Not only did they suggest great places to eat but ones that were kid friendly and affordable.

3). Hotel and it's amenities - the pool, bars, fitness room and location make this a very appealing hotel for business people and those wanting a romantic get away. I would not call this place child friendly at all. I was not able to locate a vending machine so we went to the 3rd floor where they have (not sure what it's called) the bar and a little good spot. The bottle waters were $3! I was shocked but hey it's a downtown hotel. The one child friendly thing was the pool or so we thought. There were so many chemicals in the pool that we both ended up with headaches. Not a fun night dealing with a toddler who was in pain.

4). The room - the only thing good was the view. We were on the 20th floor facing west towards the river. The sunset was amazing and the view breath taking. The positives with this room stop there. First problem room was too hot. Despite putting the thermostat at 68 the room temp stayed at 79. The a/c unit needs a cleaning as it is super dusty inside the vent. The furnishings in the room leave you wondering, wondering when it was last updated. Holiday Inn Express is about 100 times nicer, seriously. The chairs in the room were worn out and ripped. The bathroom needs a fresh coat of paint as it looks like a dirty white like what happens with smoke. Which is what the room smelled like.

I got lucky and booked this room through Priceline name your price so I paid far far less than the $250 night rate some paid. Even at the discounted rate of $80 I would say it was barely worth the money. It wouldn't take much to update the rooms in comparison to what they charge and given the location it would make it worth every penny at their standard rate.

04/08/14 | Link | Rating: 1.0
156. David D.
Very, very average and dated. Service was poor. Ordered room service that never showed up. Stay at the Galt only if your expectations are low and other hotels in the downtown area are booked.

18/03/15 | Link | Rating: 1.0
157. Martin K.
The rooms are fine, even though not necessary modern or luxurious for the price, but our biggest issue were the few interactions with staff.
First, on check-in I was informed that the type of room I reserved (and paid ahead of time) with a king bed wasn't available. They only had rooms with two queen beds. I was not amused, especially since this was my anniversary trip and I would have liked to sleep in one bed with my wife without feeling cramped.
What upset me more is that they weren't particularly apologetic and the only offer we got was to choose another room - at our expense. Not ok.

They also tried to charge us for valet parking when we used self-parking, a $10/a day difference. It's bad enough that you have to pay $15/day to park your car at a hotel, but don't try to overcharge me on top of it. They did fix the bill when we complained, but again no real apology and we didn't need the aggravation.

The only real positive about the hotel was that it housed the Jockey Silk bourbon bar, with a great selection and an awesome bartender who knows his stuff. If you don't exactly know what you want, ask him for advice and after a few questions that clue him in to your taste, he'll pick something for you. For my wife and I he never chose wrong!

09/08/14 | Link | Rating: 3.0
158. Annette M.
The location is the only positive of this hotel.

The fact that this hotel charges to use the business center and to print is unacceptable. The rooms needed to be updated. Our room specifically faced -- wait for it -- a hallway.

Had to request a crib three times from housekeeping. The information desk employee was rude.  Very underwhelming experience. I would never consider paying list rate for this hotel (paid $64/night via Priceline name-your-own price vs list rate of $165/night). Self-parking was $15/night, which is reasonable enough, I guess.

07/08/14 | Link | Rating: 2.0
159. Kent H.
I like the downtown location of this hotel. It is right on the Ohio River and very close to all city attractions and restaurants. My suite was spacious and clean, and the fitness room has a great 360° view of the city and river.

This property hosts a lot of group business, and there was a major event being held in some of the meeting space when I was there. Some may find this a negative thing, but I enjoyed talking to other guests from different areas and backgrounds.

I didn't get a chance to try the food venues, but I will definitely give it a go in the future.

27/09/14 | Link | Rating: 3.0
160. Grégoire B.
this place is huge and among the largest hotels in the US. Seriously, it's big.
And like many other hotels in that case, it needs an upgrade because it is clearly from the 70's. I haven t seen all the rooms but from the reviews I have read and the ones I have seen, they are  a little over-worn. You see marks, stains, bumps in doors, carpets, beds frames, furniture, etc. Don't get me wrong, it was not dirty or anything, it is just a little outdated. This place has seen a LOT of CUSTOMERS. Plus are:  the location, the space (yes it is very big), the amenities (gym, pool), the views you can get from the city and the river.

06/11/14 | Link | Rating: 3.0
161. Heather P.
The location and view from our room were five stars. Just minutes away and within walking distance of Forth Street. Our room was 1284, it was a huge suite close to the elevator and I could see the river off to the right side, and the ice machine was right outside of the room.
The things that I didn't like: the walls were thin, I could hear each time the neighbors would flush the toilet...you get the picture. Mildew in the bathroom shower and the outdated decor, just a few things that make this place not a five star hotel and not worth the rates that they charge.
Parking and wifi are an extra charge too! As if they're not already making enough from the rooms!

24/03/14 | Link | Rating: 3.0
162. Ken H.
i havent found anything endearing yet about Louisville or the Galt House.  I have found that

1.  Rather than move your room they would rather totally change out your air conditioner unit at 1 am while you wait up for them.  Then when they replace the broken one with another broken one they will move you.
2.  If your bed has bed bugs rather than move your room they will tell you to just sleep in the other bed.
3.  If you get lonely at the bar, just drop a cheese cracker on the floor and Mickey Mouse will come and keep you company.

26/09/14 | Link | Rating: 1.0
163. Camilla W.
The Galt House is a good location if you are going to see a concert at the KFC Yum Center....you're within walking distance.  Check out the bar when you stay here..it has fish in it!  Very cool....

30/04/15 | Link | Rating: 3.0
164. Enid H.
Hotel is beautiful! Elegant. Visited the Alt J bar which is on the bridge between the two towers. A fun bar which showcases a fish tank bar top. Ordered Black cherry bourbon lemonade drink which proved to be a delicious night cap. Nice views of the Ohio river from the lounge nicely ended the night. The Jockey Silks Bar and Lounge was a treat and on the Urban Bourbon Trail.

04/05/15 | Link | Rating: 5.0
165. Emily E.
I was so sad by this experience. My best friend threw it out to my other friends when planning my bachelorette party and raved about it from past visits... as soon as we walked into our room, he immediately seemed shocked and appalled that he had lead us here.

There was a USED DIRTY UNDERSHIRT on the bed when we walked into the room, which at first made us all ask each other, is this yours etc.... then we realized and quickly affirmed it belonged to no one in the room. I called down to the desk, the assured me they would have someone up right away to remove it, but,  not even an apology... 35 minutes later, no one had been sent up, my friend who reserved the rooms called down again... another 10 minutes goes by... housekeeping happened to be walking down the hall when I opened the door to greet more gals arriving for my party. So I stopped housekeeping and had them come in and change the bed... needless to say this was annoying.

Next, there was a large sticky damp-ish spot on the floor near the window and one of the beds, that was grossing me out every time I forgot it was there and stepped on it. The mystery spot was the source of all sorts of hilarious half cocked theories... we decided to just have fun with it since the folks at Galt House seemed to not be bothered one bit by the state of our room.

The bed nearest the window was on some sort of plywood box, that was clearly not part of the original bed, nor did it match it's twin at the  other side of the room. As a result of this jerry-rigged bed, the mattress kept flipping over... almost completely off the bed onto the floor! Again we chose to find humor in the situation....

The best part is last...
The Galt house is composed of two towers which are directly across the street from each other... We had the joy of a peeping Tom, staying the opposing tower, we called the desk to report the gentleman who was peering in and caused us to close up our curtains and block out the nice view of the river... We later ran into this creeper in the lobby, who admitted to have been watching us from across the street. . . again.. .no response from the folks at the front desk. Nothing like feeling like you and your closest friends are about to be Datelined at your hotel after a night out drinking for my bachelorette party... I was seriously waiting for Keith Morrison to show up in the lobby and begin his monologue

It did however serve it's purpose, creeper stalker man and mystery stain in all.. which was, for us to pre-game, then walk down the street to 4th street live to celebrate my upcoming nuptials... however, it was a pretty large chunk of change for the festering trailer park it really was.

I would look elsewhere in Louisville for a place to crash, unless you don't mind feeling like you're crashing in a friends dorm room again. Not the vibe I wanted for my last girls night before I become a Mrs.

03/12/14 | Link | Rating: 1.0
166. James B.
I've got no real complaints, but nothing that I'd rave about either.  I had my room booked for me by a colleague, and to be honest, I would have chosen a Marriott.

That said, the front desk check in process was painless, and I was directed across the bridge to the other side, so I traversed the bridge and found my room.  My room was quite large and the bedding and pillows were very comfortable.  Both sides of the hotel have an attendant, so even if you aren't on the side with the check-in desk, there is someone to help with inquiries.  In my case, it was usually for directions.

It would be interesting to see the place during Derby week, as I imagine it seems much more impressive when it is bustling with guests and the help.

24/01/15 | Link | Rating: 3.0
167. Angela C.
I stayed at the Galt house for a few days and attended a conference there. It is an older building with older furnishings, but you do get a big suite with a wet bar and fridge! There are quite a few food options and bars connected to the building. One of the bars is on the Urban Bourbon trail.

There are quirky elements to the hotel- when I was there, there were these giant birdcages (in glass) with birds in the lobby and the upper lounge/bar area, and a fishtank/bar!! Location is great for all downtown activity.

As a conference participant, the rooms were nice and adequate for the large conference I attended. The continental breakfast and some of the lunch buffets were just okay, not great, but the evening hot hor d'ouvres provided were pretty tasty. The layout of the conference rooms were a little odd and confusing at first- some of the upper conference rooms are tucked away in a weird square/maze.

14/01/15 | Link | Rating: 4.0
168. John M.
My review of the Galt House hasn't really, changed- I've noticed no improvements in the comparisons of the west side to the east, the east still being better and more up to date.

There's one crucial detail, though, that I thought was worth mentioning: free Wi-Fi*!

*The Galt's free Wi-Fi is throttled to a slower speed than their paid Wi-Fi service. Their Wi-Fi login page requires a first and last name, as well as an email address, and includes a disclaimer regarding the throttled speed mentioning that those seeking to stream video or download large files should consider paid service.

Just between you and me, though, I've found the free Wi-Fi stellar for watching lengthy YouTube videos, so long as you're alright with watching in Standard Definition, as 720p HD buffers frequently.

26/01/15 | Link | Rating: 3.0
169. Peter W.
We stayed at the Galt House during a winter weekend getaway.  After reading the reviews we were nervous that the property would be an old rode hard and put away wet kind of property that smelled like rotten eggs.  I can confirm that this was not the case.

This is a large conference type of hotel. It is a dated property that is well located, clean, has a good number of bars/restaurants and enough kitsch going on to keep one interested in further exploring.

The room passed my core two way test: its was clean and there was no discernible smell.  Yes, there were some burn holes in the carpet.  Yes, the furniture was dated.  Yes, the walls are thin.  However, the view (of the river/ rolling hills to the west) from our room was really memorable.  

We were essentially snowed-in during our visit, so we had the opportunity to really explore the hotel. Treat yourself to an evening round of libations at the bar on the top floor.  The panoramic views are outstanding.  Finally, at some point also treat yourself to a another round in the bar on the 3rd floor.  Adding to the kitsch in this confused terrarium of an atrium are a bar that doubles as a goldfish tank, some funky birds in a huge centerpiece of a tweety cage and great views of the city and river.

Keep in mind this is not a five star property. You pay for what you get.  If you purchased your room "right" then you most likely will be able to take advantage of a good value proposition.  Don't expect any crazy service, but do expect friendly and courteous staff.

23/02/15 | Link | Rating: 4.0
170. Clint W.
Other than the 4,100 (yes that is NOT an exaggeration) children staying the in the complex it's pretty decent.  A "full service" hotelier complex not seen much anymore these days. Lots of concierge & personal/grooming services available (all for a nice price).

Room was standard fair - but certainly nice. TV was maybe a 36" and with decent channels. The real reason to stay here is the downtown scene, historical things to see on-site and the shrines to Kentucky horse racing.

Walking distance from many downtown destinations (like some Bourbon bars, steak houses, etc.). Right on the river, next to the KFC (Louisville Cardinals) Arena and beautiful when the sun is out. Slightly aged/dingy when wet.

Price: really wasn't bad - and if not for the (I kid you NOT) 25 minute wait for an elevator (thanks to 4,100 kids & their chaperons packing into every car) I'd have liked it more.

22/04/15 | Link | Rating: 4.0