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Hilton Garden Inn in Louisville, KY

Hilton Garden Inn in Louisville, KY

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Company Info:

Rating: 3.58

Address: 9850 Park Plaza Ave, Louisville, KY, 40241

    Address: 2735 Crittenden Dr, Louisville, KY, 40209

      Address: 1530 Alliant Ave, Louisville, KY, 40299

        Address: 350 W Chestnut St, Louisville, KY, 40202

          Hotels in Louisville, KY



          Comments (12):

          1. Thomas J.
          very nice , very well kept, in a very nice area, lots of shopping and restaraunts, pool was great, not crowded at all, warm cookies at the front desk , the only 2 issues are the bar closed at like 10 pm on a saturday nite !!!! during march madness? and the other issue was the girls softball team who were in town thought that everyone in the hotel wants to be woken up by loud mouthed teenage girls , and that the parents who were watching these girls would have had the courtesy to tell them to keep the noise down at 5 am , but hey todays generation are full of rude teenagers who think the world owes them everything

          03/04/13 | Link | Rating: 4.0
          2. Richard W.
          This is a very nice hotel and offers both free wired and wireless access to the Internet that connects very well at decent speeds.

          But when I tried to hook up my laptop to the wide-screen TV it refused to let me change the source input.  The system would always change itself back to the pay-per-view preview channel.  

          Screw that! I want to watch my on content rather than pay Hilton more money for the few choices they offer.  

          I would recommend this hotel to business or geek travelers but I CAN'T!  Locking down the TV's input options is a deal breaker for me.  I know from experience that there are plenty of other hotels that don't do this that I can go to for less money per night.

          23/07/10 | Link | Rating: 1.0
          3. Josh B.
          Well, after 50 years of being comfortably ensconced at "home" whenever I came to visit my parents-my Mom moved into a condo, necessiating "relocating" my family on visits to this hotel. First, if you are from/connected to the east end of Louisville, you will not believe the development out KY 22 past Ballard High School. The hotel itself was fine. The room had the heaviest door known to man-and I travel a lot professionally. Hotel was clean. Pool was nice albeit small- though they were slow to clean it up in the mornings from the prior evening on a weekend. My biggest gripe is they ran my folio through in the middle of the afternoon prior to our departure leading me to have a conniption and overdrawn on an account as I was planning on paying from a differnet bank account. The staff handled the problem but be forwarned "that is their policy" and make sure you give them the credit card you want to charged from.
          Other than that, it would be nice if they offered free breakfast for the rate they charge which was just $10 less than I paid in Chicago on this trip at a hotel right off Michigan Avenue.

          13/07/12 | Link | Rating: 3.0
          4. Steve M.
          This is a good HGI - pretty much the standard, good service and facility.

          I guess the one thing to mention is that the hotel is not the easiest to get to - it's off the highway (which gets very congested in the morning/evening rush hour, just FYI), and then you have to go through or around a little shopping mall area.  It was dark(ish) and I was tired, and so actually getting to the hotel took a few twists and turns.

          But then, I got there.  And oh, the beds.  Nice. :)

          05/04/11 | Link | Rating: 4.0
          5. Daniel K.
          I live here in Louisville so I do not stay here but sometimes use the business services and wifi (with permission of course). The staff couldn't be nicer, very clean public areas. Would certainly stay at this chain anywhere based on this location.

          03/04/12 | Link | Rating: 4.0
          6. Nicki L.
          Next time I am in Louisville, I will most likely stay here. I would give the hotel a 5 star rating, but would like to have received more assistance with recommendations of things to do while in town from the staff.

          Absolutely no complaints about the property at all. Friendly staff, nice spacious rooms, clean pool, hot tub, bathrooms, great lobby and dining areas, and very modern decor throughout!

          I was also very impressed that my sister and her small group were allowed to come over from across town, as we booked separate hotels for a convention, and staff allowed them to hang out at the pool for a while with us. They also allowed us to use the pool a little longer than the noted close time. Very appreciative, since we are not from the Louisville area, and didn't realize the distance between our two hotels!  

          Would love to see them on Twitter so I can share the love!

          p.s. HGI staff, if you are reading, feel free to ask for my assistance! @nickilaycoax

          29/03/10 | Link | Rating: 4.0
          7. Jon A.
          Oh Conrad how you woo me. Oh Conrad, yes I'll stay the night, but you're sleeping on the pull out.

          Your hospitality competition in The Holiday Inn (on Hurstbourne) was blocked off for a wedding I was coming to town for. Then, while stuck in traffic I thought: "hmmm, Mr. Holiday, could you really be better than ole man Conrad?" And lo! the Holiday Inn that we planned for is getting 2 stars on Yelp and there were the immortal words: "bed bugs," and "blood." And when those two phrases used together or separately have me running back into the terry-clothed arms of Conrad.

          We found this HGI on Yelp, we called, answer immediately, with open arms, they have a King room available and for early check in.

          This HGI is either really new or has undergone all the modern updates. Squeaky clean with plush pillows high thread count sheets. A new iron in the room.

          If we were staying any longer I would have found myself in the fireside front waiting area with the leather empire chairs and Hi Def TV.

          This place is located behind the monstrosity that is a mall, "The Summit," so enter through the parking lot and weave all the way to the back.

          Needless to say I was driving into Louisville fearing "blood on the comforter," and "case of the bed bugs," at Holiday Inn, and then Conrad with his Garden Inn swoops in and saves the day with a slick, simple, comfortable, same price ($99) stay instead.

          26/09/11 | Link | Rating: 4.0
          8. Marcia V.
          Not the best Hilton I've ever stayed at but the location is great. My husband stays here often for business and when we (myself and two small kids) travel with him this offers a great location and a nice pool.  Great new shopping center and restaurants (including Starbucks!) is within walking distance, there is a grocery across the street (great perk when traveling with small kids), and downtown Louisville is only about 25 minutes away.

          04/07/13 | Link | Rating: 4.0
          9. Melissa T.
          I chose this hotel based on the proximity to the Norton Brownsboro Hospital, literally a 3 minute drive. It is also located behind a large shopping center which features many restaurants and the much needed Starbucks.

          PROS: Clean, great location, free wi-fi
          CONS: Pricey...$189 a night  and no complimentary breakfast

          I've heard there is a big convention in town, perhaps that's why the price is so high. In a nutshell I think this place is A-OK, no complaints. I would stay here again if I need to come back to see the great doctors at Norton's.

          16/02/13 | Link | Rating: 3.0
          10. Craig F.
          Our overall experience was positive and for the price of $89+tax it was a decent value for a HGI.  The lobby was spotless and we were warmly greeted by the front desk staff.  
          Pros: The room was clean and free Wi-Fi included. A small bar is in the hotel lobby, which is a nice convenience to the guests who wish to have a drink. Of course the prices are higher, but it is a nice amenity. Location, Location, Location. The hotel is in the middle of a fabulous shopping complex.  
          Cons: The hot tub was closed by order of the health department (hmm?). A buffet breakfast was available for purchase for $9.99 each.  No options were available for the traveler who would like a quick bite/to-go.  The bed was ok.  Since HGI and Hampton Inns are owned by the same umbrella corporation, HGI should look at incorporating the bedding from HI.

          08/07/13 | Link | Rating: 3.0
          11. Shayna W.
          Friendly staff. Clean rooms.  The location isn't as close to downtown as one might hope. But...the location is close to shopping,  food,  grocery and freeway.

          22/11/14 | Link | Rating: 4.0
          12. Trena R.
          Let's be honest. I picked this hotel because it was relatively close to (20 minutes) the Kentucky Derby Marathon and was priced right.

          Easy to find and a breeze to check into. My only complaint was the ever-so-tempting list of happy hour drink specials taunting me from the check-in desk. Any other night, I would have been in the very welcoming-looking bar with a cocktail (or three) in hand.

          The front desk attendant was efficient and, when she noticed a man walk up, made a point of telling me where I could find my room number written, rather than speaking it aloud. Nice touch I hadn't thought of.

          Housekeeping missed the pile of used towels from the previous guests, but the front desk handled it like a dream when I called to request a fresh set of towels. I said "no rush", but a well dressed and very polite gal showed up almost instantly. Moments later, another brought vouchers for complementary cocktails and apps.

          When everything else is the same (beds, running water...), it comes down to the people.

          26/04/13 | Link | Rating: 5.0