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Holiday Inn LOUISVILLE EAST - HURSTBOURNE in Louisville, KY

Holiday Inn LOUISVILLE EAST - HURSTBOURNE in Louisville, KY

Specialties

The hotel is currently under full renovation with some area closures and noise! Located in the heart of Louisville's East End , the Holiday Inn Louisville East - Hurstbourne boasts exceptional service and quality accommodations for your trip to the greater Louisville area. The hotel's I-64 locale provides easy access to all this city has to offer. Steeped in history and tradition, Louisville has plenty of exciting and unique attractions to offer. This Louisville, KY hotel's location puts you minutes from the city's best, including the Louisville Zoo and Kentucky Derby Museum . Take a trip along the Ohio River on the Steamer Belle of Louisville . At the Louisville Slugger Museum , you can get a glimpse of an important aspect of America's favorite pastime. On your Louisville business trip, the hotel's I-64 location offers easy access to companies and business parks, including Bluegrass Industrial Park, GE and Ford Motor . With 16,000 plus sq ft of flexible meeting space , the hotel can easily host a conference or event. The free Wi-Fi access and Business Center help you stay connected. Enjoy a carefree Louisville vacation with the hotel's incredible amenities, which include an on-site restaurant and lounge. Get an invigorating workout in the Fitness Center or relax in the indoor pool, dry sauna and hot tub. The hotel's friendly staff looks forward to welcoming you to Louisville!

History

Established in 1952.

 

Company Info:

Rating: 1.92

Address: 1325 S Hurstbourne Pkwy, Louisville, KY, 40222
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (26):

1. Vince P.
Poor service by the front desk.  Spoke with Marie Boone & she refused to help me switch rooms, despite the hotel's emptiness (I suspect a common occurance).

Rooms - noisy & dirty.  Poor renovation with unsightly post construction attention to detail.

Considering the price - one could do much better.

04/01/09 | Link | Rating: 1.0
2. Jerry E.
Rooms and service are good; has a Starbucks within walking distance.

20/03/10 | Link | Rating: 3.0
3. amy v.
We are a couple of weary California travelers who booked a room here via Hotwire when we realized we needed a room to rest and recuperate before seeing family after our red eye flight.  I called from the airport to see if we could have an early check-in.  Spoke with Molly, who was soooooo accommodating.  She let us check in right away, gave us a nice, clean, huge room with a pretty view of a little lake.  She signed us up for their free rewards program and sent us to our room with 2-1 drink tickets, discount meal vouchers, and complimentary bottled water.  It's so refreshing to receive five star service at a three star hotel.  Molly, you are going to do just fine in life.  It was a pleasure!

14/07/12 | Link | Rating: 4.0
4. Nolan P.
Stayed here overnight for a business conference.  The hotel is convenient to the interstate and several restaurants nearby.  Accommodations are typical.

07/07/11 | Link | Rating: 3.0
5. Brad B.
Booked this hotel via priceline for $39 (plus fees/taxes) on a weekend.  

So for $39, this wasn't bad.  If I paid normal rate, I would have been unsatisfied.

We arrived at 1 in the morning, checked in, requested a 7am wakeup call, and planned to be gone by 8.  At 745a we woke up, wake up call never came.

Room appeared to be clean, everything functioned properly.  Just looking at the outside of the guest door (which appeared to be 70s era vaneer) though, you understood this is not a 3 star property.  Again, nothing gross, but certainly not a deluxe hotel.

The white baby grand piano in the lobby was ostentatious to say the least.  It's horrendous when hotels don't provide most relevant services like wake up calls.

If you're going to be in Louisville and get this for cheap from Priceline, not a bad value for that price -- but be sure to set your own alarm clock.

13/06/09 | Link | Rating: 2.0
6. Carolynne M.
We were just all over the place with good and bad things throughout our stay. I will list them here:

GOOD: We arrived 2 hours before the official check in time and were told we could have our room right away.
BAD: Getting in and out of this location is very difficult. There is this roundabout way to exit which is not marked clearly. If you dont use this exit you will be forced to make dangerous u-turns on the divided highway out in front (Hurstbourne).

GOOD: The room was spacious, clean and updated.
BAD: Someone vomited on the carpet in the hall outside our room the 1st night we were there. Even though attempts were made to clean it and reduce the odor, it remained very noticable until we left 5 days later.

GOOD: Breakfast in the dining room was a large, hot buffet with many choices. $8.99 for everything, $6.99 for just fruit, cereal and bread.
BAD: If there was an "included" breakfast, we did not see where it was or have it offered to us.

GOOD: The workout room was well equipped with free weights, machines and TV.
BAD: It took a long time for the room to be cleaned and restocked with water and towels.

GOOD: The hotel offered an "environmental" service, where you could opt to just have your room "refreshed" rather than have new sheets, towels, etc.
BAD: How environmentally friendly can they be when the tub faucet dripped a stream of water continiously for the 6 days we were there, and reporting it to the front desk yielded zero results?

Basically, for what we paid we could have done a lot worse, but all in all just expect a very basic stay.

28/07/08 | Link | Rating: 3.0
7. L M.
This hotel gets one star because you can't give them zero stars.  The bed had blood on the comforter.  The room wreaked of pesticide.  There was noise from maintenance.  There was noise from the house keeping staff.  The water in the shower was barely warm.  The maid ignored the DO NOT DISTURB sign and just walked in to the room.  The room service is awful and not edible.

In the past I had co-workers report bed bugs at this hotel.  On the bright side with the strong pesticide smell maybe they killed most of them.  

The hotel is the worst Holiday Inn that I have ever stayed in.  Don't stay here.

12/06/11 | Link | Rating: 1.0
8. Mike M.
Totally underwhelmed. So many better choices for the same price.  Not a one star, just not impressed.

02/07/11 | Link | Rating: 2.0
9. Ken R.
Literally the worst holiday inn I have ever stayed in. The rooms stinks like old fryer grease and smoke even though there non smoking. I figured the hotel chain had standards but obviously not the case. We stayed at a hotel on the other side on the road the week before and it was very nice for $10 more. We didn't even dare go to the pool, for the many shady occupants that had half the hotel smelling like Cheech and Chong had been walking around. Surprised the place isn't condemned let alone being a part of a major hotel chain.

01/01/13 | Link | Rating: 1.0
10. Brandon V.
This is one of the poorest Holiday Inn locations I have ever stayed in.

The hallways and doors are in SERIOUS need of updating and/or replacement, and the rooms aren't in much better shape.  The location isn't the best in town, and the staff are less than great.

I'd skip it if there's any other choice available at all.

22/01/11 | Link | Rating: 2.0
11. John S.
This hotel is-- in one word-- bland.

Even their update looks like it was designed for the 70's. Everything from the furniture to the TVs is straight out of the disco era.

Location is very good, however, with lots of restaurants around. But good luck in getting out the parking lot and back to the highway. Ask the hotel on how to do this...

24/10/10 | Link | Rating: 2.0
12. Audrey H.
One upon a time in a grander time of proms & homecomings in 1982 Holiday Inn Hurstbourne was a spectacular place! But just like our bad 80's bangs & shoulder pads something's should never come back. RIP Holiday Inn Hurstbourne I will remember you as you where in 1982 in my imagination.

30/07/13 | Link | Rating: 2.0
13. Colin P.
We walked into our non-smoking room and were blasted with the smell of cigarettes. After a 9 hour drive we told them we will sleep there, but we don't want to pay the fine. We go back to our room to find the toilet won't flush. There is also a dirty, hairy fork on the floor next to the foot of the bed. Stepping on it wasn't pleasant.

We were given another room. The key didn't work and we had to go back to the desk again. Our pets were really stressed by this process. They also took us from a king to a double bed room.

Worst of all? Nothing but a shallow, fake apology. Nothing given as compensation. Even something as small as a free breakfast would have made all the difference in customer service.

04/03/13 | Link | Rating: 1.0
14. J B.
Somehow, I feel like I've been staying at a different hotel than the other reviewers. I'm presently in my second week here, and will be back next week, happily. My room is clean, comfortable, and well maintained.  My TV is a a large flat panel with good picture. The restaurant and bar staff have been friendly and ready to serve every time I walk in. The free breakfast is usually at Holiday Inn Express,  not the regular Holiday Inns, so maybe that's where some confusion came from. I've had nothing but good experiences here, and do recommend this location.

17/09/14 | Link | Rating: 3.0
15. Brittany B.
We stayed here on 10/25-26 and I was not pleased. Check in was pleasant, the lady at the desk was friendly. When we returned for the night, we found that someone else was in our room. She was very rude about it, and we went back downstairs. The guy at the desk was nice, and he quickly got us another room. I'm glad wwe didn't leave anything in the first room, because I'm sure it would have disappeared. The room was your average hotel room. It was a bit outdated, but it was clean. Had a faint smoky smell though. The TV was difficult to operate with the remote. The room was also very warm, and the air conditioning did not filter into the room well. It was ok for the purpose of sleeping, but I'm sure I'd choose another hotel next time.

29/10/14 | Link | Rating: 2.0
16. Ann H.
Is this the low end of the Holiday Inn brand?  If so, and after staying here, I think the other Holiday Inn's with this name should immediately bump themselves up to the next level. This location was a dud.

The front desk was was unengaged in the guest check in process to a point where they barely acknowledged me at the desk; although once they did, they were civil -- albeit barely.  The rooms were clean and spartan.  The decorations were old but in reasonably good condition.  It had been a long day, so I didn't really notice a lot of noise.

Walking into the hotel didn't do much for setting the tone.  The entire outside of the building smelled like lysol or pine sol -- not sure which odor was more prevalent -- but it was overpowering.

The hotel lobby was nice enough and actually elegant looking but for the price of this hotel, the level of service and amenities just wasn't anywhere close to a value.

22/07/12 | Link | Rating: 2.0
17. Kathy V.
I did not stay here. I attended a Mary Kay meeting as a guest of a consultant.

What I *can* say about this location is that the conference room we used was clean and spacious. And the lobby area was lovely. And they are obviously open to being the host location of things like this. They look to have a conference center attached to the hotel, but we were in a room directly across from the check in desk. And it's in a good location, close to the highway, malls, restaurants and not far from downtown (for those who might be using the hotel to actually stay there...)

27/03/13 | Link | Rating: 3.0
18. Mandy W.
The staff service and convention areas were very nice. The restaurant inside the hotel was a nice touch as well. But so far the rooms arw the worst I have ever seen for a holiday inn. Maybe it is because we are at the older portion of the hotel. All the decor are cheap and bad quality. The lights in the hallway all have spider webs on them. I would say be here for the conference but stay somewhere else.

12/07/14 | Link | Rating: 2.0
19. Andrew R.
Kinda sucks.  I see this place averages a two-star. I'm putting one in an effort to pull the average down further.  

I asked for a room which was quiet, but they gave me a second floor room across from the ballroom. 6am Saturday morning we wanted to sleep in a bit and there were dudes for a weekend conference sitting at a table outside yaking away which woke us up. We could hear the conference activity loud and clear within the room. The room (#280) also smelled like maybe it was a smoking room at one time. Stinky = Not cool.  Staff at front desk is...not super friendly. We were able to move to a better room on fifth floor(with a view) though and get a discount which smoothed things over a bit. We were disappointed that the breakfast was kinda yucky and the waitstaff 50% did not speak English and were absent/inattentive/rude and bothered with basic requests like "may I please have silverware". Don't plan on having breakfast here.  There is an IHOP and a Waffle House within walking distance. You luck will be better there.  Or, BYO breakfast provisions. The TV control interface is a major pain in the behind just to try and watch TV and channel surf (which annoyed me). One last thing, the pool in the hotel is cold and the water is kinda cloudy(dirty?).  The hotel posts a sign that says no more than five(?!) people allowed in the pool at any time or face up to $100 fee. Crappy rule. Good luck. There are better places to stay for sure.  Don't expect extras at this place, nor "extra mile" service.  That's all for now, folks.

13/07/14 | Link | Rating: 1.0
20. K B.
Bed Bug Issue:  Very disappointing. Stayed at this Holiday Inn, Louisville East-Hurstbourne, for two nights in September, on 5th floor. Immediately following this stay, my wife and I noticed many bites on my son who sleeps on our bedroom floor next to my suitcase I routinely keep in our room. When we noticed a bug on me one night, we pulled back our mattress and found several bed bugs. What followed was a $2,250 tab to an exterminator to heat our home, as they had spread to other areas very quickly.

When reported, the hotel Manager "verified a small incident" in my room. The Manager originally extended 5000 pts. When presses for some consideration of my $2,250 exterminator fee, the room cost was refunded. I am still stuck with an exterminator bill for which they would not help. Unfortunately, I am in the process of having to pursue a legal solution.

I have traveled over 20 years and never had a bed bug issue until after staying at this hotel. Would not recommend.

23/09/14 | Link | Rating: 1.0
21. kim g.
If I could leave no stars then I would.  We checked into our room, got our keys and had to leave due to working a large event.  When we returned , other guests were given our room.  The Horrible evening front desk manager would not bring us new keys for our new room.  We had to take our weeks worth of luggage down stairs to get a new key to a room that was not what we reserved.  We never got our wake up calls, which we needed because the alarm clock didn't function.  The AC unit was not functioning correctly, our room didn't get clean most days and when it did we didn't get towels or dirty items were left in he room.   Cash was taken out of luggage and the staff was not helpful when it was reported.  Horrible experience .

12/08/14 | Link | Rating: 1.0
22. Sandy M.
This place was ok but not the best Holiday Inn I've experienced.  Supposedly we were even in the remodeled wing but the elevator buttons were still broken and the hallways seemed very dark and worn.  The doors were paper thin so you could hear everything said by people walking through the hall.  

The air conditioning was an old fashioned system, where you pick hi or low fan and have a dial for setting from hot to cold.  This meant the thing was blowing all night and we both woke up with sore throats.

The ceiling of the room had the pebbly texture and there was quite a collection of dust (we hope it was dust and not mold) on the ceiling.  Not a pleasant thing to notice.  

We were here for a wedding and the facilities there were nice enough.  Very simple ballroom layout but the acoustics were actually decent and we could hear the speeches clearly.  Staff as a whole was proficient but not particularly friendly.  Even with a concierge on duty I didn't get a greeting when walking in or out.

15/06/13 | Link | Rating: 2.0
23. Mean Eyed C.
How IHG allows this sh*thole to use one of its labels on it is beyond me.
Should have been demolished several years ago!
No water pressure, outdated decor, stains all over the place, etc, etc.
COMPLETELY DISGUSTING IN EVERYWAY,
There are many other places to stay in town, go elsewhere

06/11/14 | Link | Rating: 1.0
24. Olivia B.
To echo other reviewers, this place is definitely better as a meeting space / small event type uses than as a place to stay.  The common spaces were adequate and clean; parking is plentiful and available both on the lobby and event side of the complex.  

Overall, it's a fairly small hotel, but with several meeting space options and event support.  It's located in a fairly busy / chain-oriented area - not exactly much of a "Keep Louisville Weird" feel, but for small or medium sized meetings or informal events, it gets the job done fairly comfortably and effectively.  Semi-convenient, in terms of location - avoids a lot of the local construction nightmares, just the usual traffic frustrations.  Hotel is about a block back from the street, but there's a small-ish sign indicating the boulevard  where one enters the access road to the hotel.

Catering is fairly standard stuff, but definitely adequate (both in quality and quantity) for meetings and lunch.  Catering / event staff were effective and unobtrusive during a recent week-long training: they met all arranged needs in a timely and professional manner.  

I didn't have any problem getting help from the staff, and everyone I worked with was pleasant, competent, and helpful.

22/08/14 | Link | Rating: 2.0
25. Nicole C.
Nothing new that hasn't echoed previous grievances. But to put it in an easier to consume format:

1) Room they booked us in was still inhabited by other tenets. We were moved to another room.
2) Air conditioner did not work. Room was boiling hot. We were moved to another room.
3) Third floor smelled solidly of smoke in this "non-smoking" hotel
4) Did not warn us that there would be construction on half of the hotel-- the noise of construction woke us up early every morning
5) Walls are paper thin; could hear every argument in a neighboring room
6) Alarm clock was completely non-functioning
7) Room was not cleaned regularly
8) Hotel promised free breakfast, but the dining area was under renovation. Luckily we were given IHOP vouchers.

On the positive, the check in staff were very nice!

20/03/15 | Link | Rating: 1.0
26. Clair C.
I would give the accommodations 1 star, but the front desk staff deserves praise for trying to band-aid endemic problems of this very run down facility. The rooms are priced at the high range of mid tier Louisville hotels ($100-$150) but the quality is unacceptable.  The quality and accommodations in the competing $70 dollar a night Hurstbourne area hotels is much better.

The manager will write a polite response attributing the problems to remodeling - nevertheless the same issues repeat in every Yelp review.  I had to change rooms 3 times.

Many of these issues could be corrected for current customers by meaningful hotel management action:
- Contractors smoke - the smell is pervasive. We observed contractors smoking in the elevators.
- Contractors start hammering and making loud noises in the morning hours.
- Rooms aren't always cleaned before checking in customers.
- Advertisements are misleading.
- One of our mattresses sagged and pillows in every room were uncomfortable (stuffed with puff balls). These were the some of most uncomfortable sleeping arrangements I've ever encountered.  In this price range other hotels have a selection of comfortable pillows.
- Lobby restrooms weren't always serviced.
- Water and towels in the gym weren't replenished.
- Hallways in the pool area did not look sanitary.
- Room air conditioning units did not cool and the hotel is uncomfortably hot, even in winter.
- The fold out bed was almost unusable.

21/03/15 | Link | Rating: 2.0