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Best Western Plus French Quarter Landmark Hotel in New Orleans, LA

Best Western Plus French Quarter Landmark Hotel in New Orleans, LA

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Company Info:

Rating: 3.79

Address: 920 N Rampart St, New Orleans, LA, 70116

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    Comments (43):

    1. Rachel G.
    stayed here for two nights and the updated room (facing the courtyard) was clean and quiet. it's just a short walk to bourbon street and across the street from the lovely louis armstrong park. during the day, walking from the hotel to bourbon street was safe and there were plenty of cafes for morning espresso and a croissant. at night, it was a different story. maybe we walked the wrong way, but we walked down a street full of professional ladies. yes, i mean prostitutes. they were fine. it was the men who were wandering around and guarding gas stations with their buddies that made my group (including two men) feel unsafe. or maybe it was the woman yelling from her front porch that if we went to a particular gas station, the men gathered outside would "kick our asses". we were grateful for the warning as we turned around and abandoned our water run. i would probably stay here again because the location itself was safe and convenient, but i would not venture to any places around the hotel after dark.

    18/12/11 | Link | Rating: 3.0
    2. Charles J.
    Very friendly and helpful staff. Very limited parking and the rooms are small.   The room was clean and comfortable.  Within walking distance of Bourbon St.  A bit pricey for what you get.

    28/02/10 | Link | Rating: 3.0
    3. Josie G.
    Just at the edge of the French Quarter across from Louis Armstrong Park (closed for renovation I believe). Hubby used his BW points to make it affordable. Great location with parking. Cozy (meaning a little on the small side), clean and updated room. Nice courtyard with pool. Hot breakfast available in the hotel dining area, but Cafe Du Monde is just a short walk. In house bar with super friendly bartenders. walking distance to so much.

    30/04/11 | Link | Rating: 4.0
    4. Cherilyn P.
    This was a typical Best Western experience. The staff was competent, the room was clean, and there were decent amenities. We booked the jacuzzi room and were excited to use it; however, the tub handle broke on the second day. The night manager lent us channel lock pliers to work the faucet, but he took them back the next day without fixing the tub. Upon checkout I asked to pay a regular room rate for the third day. While the front desk staff was accommodating, the day shift manager reluctantly (and somewhat rudely) agreed to charge me the regular room rate for the last day. The bed was comfortable and although we were right next to the pool there was very little noise. I was a little worried about crime in the area and found out later from a local it can be a high crime area....so don't go out alone at night (nothing untold happened to us though). You can probably find better accommodations for the same amount in the area deeper into the French Quarter, but its not a horrible place to stay.

    08/08/13 | Link | Rating: 3.0
    5. Brynn M.
    Great price and convenient location... plus, they have free hot breakfast. I would definitely stay here again - the only downside was the size of the room, but we weren't in it much!

    04/02/12 | Link | Rating: 4.0
    6. Jessica A.
    Stayed here with a group of girlfriends. Not a long walk to Bourbon St or Cafe Du Monde and the rooms were clean. There was a cute little courtyard and the staff was nice and accommodating. Skip the breakfast food, though the coffee isn't as bad as I thought it would be. Passable.

    23/02/11 | Link | Rating: 3.0
    7. Narek K.
    Cool little place to stay on the outskirts of the French Quarter.

    10/01/12 | Link | Rating: 4.0
    8. Alex T.
    (Diamond reward member). Usually we avoid downtown Best Westerns. This was the exception.
    ++ access to 3 computers and printer, cosy lobby, swimming pool, nice courtyard, nice building (historic?), helpful staff, (surprisingly) nice modern room. Conveniently placed in N.O.
    - - parking policy ($20 or so for one day parking). I would prefer have it hidden in the price of the room as always. Small parking places.

    28/12/12 | Link | Rating: 3.0
    9. Allie S K.
    At first when my boyfriend told me that he booked a room at the Best Western I SHUNNED him.  My nose turned up and I immediately thought "this isn't how I imagined my stay in New Orleans would be like."  Well someone should have first slapped me for thinking that I deserve The Ritz-Carlton.  You spend most of your time out of your room anyways, so what was my problem?

    This place completely proved my wrong!  It has great covered off the street parking, which was locked at night for safety. Very close to the French Quarter - you're a mere 4 blocks from Bourbon, etc.  And the rooms appear to be recently updated and very clean.  The staff were super friendly and hospitable, as well as resourceful for place to eat and go - so bravo.

    The price is right and the stay is nice.  Will definitely book here again when I am back as well as recommend to others.

    12/02/12 | Link | Rating: 5.0
    10. Jen F.
    I can't say enough good things about this hidden gem!  It's right on the outskirts of the French Quarter. but not surrounded by the party of the French Quarter.  There is a little hidden courtyard with a lovely pool and the rooms have been renovated in the past 5 months (I think they may still be renovating).  Ask for a courtyard room.

    The only disadvantages were that the bar is hardly ever open (but there's no shortage of those in NOLA!) and it can be a bit noisy if you are next to the stairs or elevator where there is a constant flow of traffic, but NOTHING like the noise you'd hear all night at say, the $300/night room at The Royal Sonesta.

    If you arrive in a tour bus (as I did), they can accommodate your parking AND there is laundry/wash & fold right next door!  If you have a group, ask for Gina in sales and she'll offer you wonderful hospitality in The Big Easy.

    PS:  Go have a meal at Luke!!  AMAZING!!!

    24/03/11 | Link | Rating: 4.0
    11. Eric J.
    We stayed here for 3 nights.

    Room clean & comfortable, always hot water, and quiet.

    Beautiful courtyard with a fountain and a pool.

    Wireless slow at times, but free.

    10 minute walk to bourbon street, but quiet!

    We'll stay here again.

    15/10/11 | Link | Rating: 3.0
    12. Amanda K.
    Pros:
    - easy check in and out
    - helpful staff at the front desk
    -quiet at night
    - decent rooms (small bathroom though!!)
    -free wifi and computers downstair for printing
    -ATM in hotel
    - located across the park

    Cons:
    - most times the breakfast was cold  (cold eggs anyone?) and not very appealing
    - small elevator that didn't always work properly
    - smallest bathroom inside room
    - had to be careful what street near the hotel to walk after night (however the front desk told us this when we checked in)
    - bar tender at night seemed put out one time when we ordered a drink

    13/01/12 | Link | Rating: 4.0
    13. Loren B.
    I stayed here for Mardi Gras in 2012. I wanted the cheapest hotel that was safe, clean, and walking distance from Bourbon Street.

    I was pleasantly surprised how the rooms looked. It was very modern and enough room for myself and two friends.  Our room was on the 3rd floor so we had a great view of the pool, although it was too cold to swin in, granted it was Feb.

    If you want a great place to stay for Mardi Gras, I would definitely use this place. It's close enough to walk to the party, but far enough where if you wanted to get some sleep, it was quiet at night.

    Pros
    - Affordable
    - Shower was amazing!
    - Modern Rooms
    - Free Breakfast, nothing to yelp about it but its FREE so always a plus
    - Easy Checkout

    Cons
    - We called for a wakeup call...the call came four hours after we requested it
    - Room service, we requested room service at a certain time but they kept knocking on our doors at 10am, noon, so basically a failture of communication
    - Sink wasn't draining properly, it took a long time for the water to drain
    - The breakfast is free but it isnt that great, watery eggs and its very basic

    For our issues, they offered us a $50 dollar credit So although there was bad communication, overall they had great rooms and great customer service. I don't know if this is a compliment or an insult, but it didn't feel like a typical Best Western, but just a nice hotel.

    29/02/12 | Link | Rating: 3.0
    14. Carrie U.
    I really didn't have a lot of expectations for the Best Western.  My coworkers and I needed a place to stay for one night in New Orleans after a business trip in Biloxi. We didn't want to spend a lot of money since we literally would only be in the room to sleep.  I was pleasantly surprised when we arrived.  The rooms, although small, were very nicely decorated and updated and there was a large LCD TV in each room.  It was a very easy, quick walk to all of the action on Bourbon Street.  There was self- parking on-site which was nice because at other hotels I've stayed at in New Orleans, the valet would take our car and parked it somewhere off-site.

    All in all, the Best Western was a great deal in a great location.  On my next trip to New Orleans it will definitely be one of the first places I look at to stay.

    14/05/13 | Link | Rating: 5.0
    15. Peter H.
    Great location, right in the French quarter. Walking distance to almost everything. Came here during September so the price was ok. The parking is private but has a fee also not gated. Free breakfast is always a plus. My room was facing the park so we had a nice view. My only issue that my room didn't have a microwave, but thanks ok, I survived. The staff is professional and has a lot of info of the area, as I have a family of 4, they pointed out all the family friendly attractions. Bourbon st, is a 5min walk away, which is great so you don't have to take a taxi or pedicab, unless you are to in inebriated to walk.

    08/09/14 | Link | Rating: 4.0
    16. Judy R.
    Great stay here. Accommodating staff friendly. Free breakfast The pricing is reasonable and everything was within walking distance. The only thing is that although it's walkable the location can get a little desolate and I would not be out late and walk back by myself.

    28/08/13 | Link | Rating: 4.0
    17. Diane C.
    BW+ French Qtr Landmark is, by far, the best place to stay, in my humble opinion, in all of the French Quarter. We couldn't ask for a better bed, pillows, shower, A/C system, complementary breakfast.

    The showerhead set-up, water temp adjustment and whole shower experience was awesome. In NO's heat and humidity, we took two showers a day, and loved them. The towels were fluffy and thick. The fan worked perfectly.

    The breakfast was EXcellent: sausage, bacon, potatoes, waffles, toast, coffee, juice, yogurt, fruit cups...we enjoyed our breakfasts each and every morning and then had to walk it off.

    Downside: There are only a few EXcellent eating places within EASY walking distance:

    * Eat Restaurant - EXcellent food, service, atmosphere, and so cozy.

    * Dreamie Wienies - omg, these were SO good. EXcellent zesty dogs, service, awesome experience

    * Meauxbar Bistro - closed for vacation during our visit, unfortunately didn't go there.  

    Louis Armstrong Park is across the street, wonderful walking paths, fountains, ducks,  and much history documented in the artistic structures.

    For walkers, it's not far to the heart of the French Quarter, Cafe Du Monde, Aquarium, anywhere.

    Folks at the desk were helpful with directing us to "closeby" restaurants, best places to eat, where to go, etc.

    If we were to visit NOLA again,  without a doubt, this is where we would stay.

    18/07/13 | Link | Rating: 5.0
    18. Mack E.
    Great location, right on the edge of the french quarter, walking distance from everything we wanted to do.  Clean room, breakfast was better than most other hotels I've stayed at, and very friendly staff!  Price was very reasonable considering the location.

    05/06/14 | Link | Rating: 4.0
    19. Danielle W.
    Located conveniently in the French Quarter, you are just a hop, skip and a jump away from the best time of your life.

    A quaint little hotel with a private courtyard and pool, it has a serene environment inside without removing you from the hustle and bustle outside. The rooms were large and very clean, the staff is very accommodating, you get a hot breakfast every day of the week and as usual, the price is highly competitive.

    Thank you, Best Western. When I'm back in New Orleans, you are my hotel of choice!

    15/12/12 | Link | Rating: 5.0
    20. Fred S.
    What would be your choice: a 5 star rated hotel chain with unfriendly people with extra services that you will never use, or a hotel with the most friendiest, helpful people ever located in the French Quarter within walking distance to everything? They bent over backwards to help make us feel welcomed. They booked all our tours for us. The breakfast was ok, but it's free and well, all the free one's at hotels  are just ok. Well I'll took the latter which is this place. I loved the people, the rooms were nice and roomy.  I am using their computers now and just love this place. I would stay here again in a heartbeat if I ever come back to New Orleans. Which I hope I do since I loved every minute of being here!

    26/11/14 | Link | Rating: 4.0
    21. Jordana G.
    Amazing place to stay. Extremely affordable and the staff is extremely nice and helpful. They'll help you book your tours and tell you what and what isn't worth it. We even called our hotel while out when figuring out what to do next. They were also extremely considerate about us bringing our own food and eating it in the lobby. They were also lax about us having extra people in the room. HIGHLY RECOMMENDED!

    20/01/15 | Link | Rating: 5.0
    22. Jullian S.
    Best place to stay in the FQ at a decent price.  If I ever go back to NOLA I will stay here.  Good (but typical) breakfast, I enjoyed my time here.

    12/02/15 | Link | Rating: 5.0
    23. Donna H.
    We stayed in mid-Oct, just before Halloween, a most festive time to be in New Orleans.This hotel well suited our needs for the 5 days that we were here. And the price was the best that I could find after scouring a dozen properties. We arrived as a group of 5 couples, and we appreciated that the hotel had placed us in rooms that were close together, on the second floor. Our room had 2 queen sized beds (comfortable), with plenty of space and our view was looking out on the Louis Armstrong park across the street. Rampart street can get busy, but the rooms seem to be well insulated from the noise. Breakfast is included in the price, and the food, including cereals, fruit, eggs, bacon and or sausage, waffles, etc was quite decent, We made use of the courtyard, by sitting out some of the evenings, having a glass a wine with our friends, and enjoying the garden setting. Parking was $20 per day, but was off street, convenient, and safe, so worth it to us. We loved the location, walkable distance to Bourbon Street, the Riverfront, to Frenchmen street for the clubs and to the downtown district, We felt safe but if you are coming in late at night alone, I would recommend caution, but that is true anywhere. One morning I went to the park across the street, and it felt like an oasis of calm, far away from the craziness of Bourbon Street. People were strolling, fishing, and feeding the many birds. Loved the fountains, the bridge and the historical significance of seeing Congo Square. We turned our cars in after the second day, and the hotel staff made all arrangements for us to get to the airport when we left, costing us $15 each before tip. When we return to NOLA, which we surely will do, we will definitely stay at this hotel.

    13/11/14 | Link | Rating: 5.0
    24. Holly P.
    Great place Glenn the manager was wonderful.  Very helpful gave use great suggestions for places to go for dinner.  Staff is great and the breakfast had a wide vert of options.  We enjoyed ourselves.

    28/11/14 | Link | Rating: 4.0
    25. Laurel R.
    a clean upgraded hotel close to free ch quarter  walking  distance to many fun places close by. ask for a room by courtyard  the others have  road noise from what I heard

    28/11/14 | Link | Rating: 4.0
    26. Kristen S.
    3 blocks from Bourbon Street. Easy access to highways. Very kind customer service and clean room. Free breakfast that actually was good, which was unexpected. That being said the walls of the room were SUPER thin. We received NO maid service the entire time, had to ask for extra towels. Parking was $20 a day which I knew going into it, but the lot was cramped and the spots were small for anything larger than an economy car. Overall, nice hotel away just far enough away from the hustle and bustle of Bourbon St. Directly across the street from Armstrong Park and only a 5 minute walk to St. Louis Cemetery #1.

    10/11/14 | Link | Rating: 3.0
    27. Katrice A.
    Stayed here for two nights and had no complaints ! Nice room , great location and awesome comp breakfast in the mornings . All the staff I interacted with was very nice and helpful . I will definitely stay here everytime I come to New Orleans !

    16/12/14 | Link | Rating: 5.0
    28. Shannon F.
    Great hotel! Rooms were nice and bed was comfortable. Very clean. Great location! Only a few minutes stroll to Bourbon Street. Breakfast was very good in the morning. Staff was very helpful. Will only stay here when I come back to NOLA.

    25/11/14 | Link | Rating: 4.0
    29. Sarah O.
    A couple friends and I stayed here for almost 2 weeks during Mardi Gras.  Price was still somewhat reasonable considering it how high the rates get jacked up during Carnival.

    Check in was super easy and fast. I paid in full in cash. If you do that, they charge $100 deposit, refunded at check-out

    Room was a bit small, but not bad considering the location.  The bedding was clean, and we all slept really well, except for the first night when some rowdy drunk girls started freaking out. It quieted down after 3 calls to security.

    Shower pressure was terrible! It was like being under a sprinkler.  Also, it wasn't mentioned in the room description, but there is no tub, so if having a bathtub is important to you, specify when you book.

    Fitness Center was serviceable. It'll do, but if you actually enjoy working out, take your keycard with you to the New Orleans Athletic Club down the street and get a $20 day pass.

    During our stay, housekeeping didn't clean the shower/bathroom, nor did they replace the coffee or toiletries.  It is quite clean overall, but the carpet needs a deep stream cleaning- out white socks/feet turned black.

    There is also a lot less security here than at the Best Western St Christopher at Magazine & Canal.  Last year at the St Christopher, during Mardi Gras all guests were given numbered wristbands, and these were checked by hotel security when you entered, before getting to the elevators.  At this location, there was a very bored looking gentleman standing by the front door, but he didn't not acknowledge us, or check that we were indeed registered guests, meaning that anyone can enter the hotel, walk through the lobby and into the courtyard and to the rooms at any time.  Not cool. Also, I accidentally left my key in the room and when I went to the front desk for a replacement, I was given one without having to show my ID. Yikes!

    Parking is $20, $30 during special events.  Parking is on-site, in a locked garage.  The free breakfast is available 6:30am-9:30am so we never made it down, but it sounded pretty expansive.  

    The location is great. N Rampart is the edge of the French Quarter, and across the street from Louis Armstrong Park and Congo Square.

    If you book this hotel, or any other Best Western, use the promotion code "FB100"

    06/03/14 | Link | Rating: 3.0
    30. Jose G.
    Have stayed twice now in this hotel, first time was in 2012, when we checked in we got a room facing the back of the hotel, as we walked in it was muggy and the floor was wet. We got changed rooms and the new room was way better.

    Second time was in 2014 for Labor Day, I had made reservations months in advance to get a room facing the park, and all they said is they would try. I called maybe 3 times before my arrival in about 2 week intervals to request a room facing the park. When I arrived, again they gave us the room facing the back and again it was muggy and smelly, we asked to be moved so they said they had not room available but after pressing that I couldn't stay in the room they gave me another room, it was downgraded from 2 queen beds to one king bed next to the elevator shaft which was noisy and again, smelly. So I went downstairs and again was told they had not room, so I requested a refund. They somehow managed to get me another room, which was slightly muggy but had two beds and was the best of three so I accepted.

    This was all told to the manager at the time don't recall his name. Tall African American guy and smaller African American lady who checked us in.

    Later that night when those two previous people had left, I asked the next person in the counter if there was a chance to move rooms and he check and said yes... And he also said "I don't know why they didn't give you the room you wanted if I can see in the system that you requested it various time before your arrival" I said exactly! So he gave me a room facing the park and OMG! Big difference.

    Bar is good, friendly bartenders. Patrick and Ty are great guys. This place gets 2 stars because the bartenders managed to save this place.

    03/09/14 | Link | Rating: 2.0
    31. Gerald W.
    Good location, easy access to hotel and short walk to Bourbon Street. Crowded breakfast room, but otherwise breakfast was O.K. There's a small pool and there is a bar in the lobby. All in all, a good, reasonable choice for visit to New Orleans French Quarter.

    26/06/14 | Link | Rating: 4.0
    32. Lynnette K.
    I've stayed at many hotels in New Orleans and wasn't disappointed by this hotel.  The rooms very decent (although a little dark) and the location is good.  It also has a nice pool and courtyard.  

    I stayed here because of cost and parking fees which are much higher at other hotels around the city (no more free parking in the Quarter I guess).  The parking area is a little scary however as the space are very narrow and there are huge concrete pillars all around.

    I was however unimpressed with the housekeeping.  Considering this is a chain hotel, I expected to get my room cleaned every day.  We only got housekeeping four out of seven nights.  If you weren't out of your room by 10am, they didn't come back. This hotel is in New Orleans.  Not many people are up and out early.  This issue makes me not want to come back despite all the positives.

    08/06/14 | Link | Rating: 3.0
    33. Sandy V.
    I loved my stay at this hotel, and it surpassed all my expectations. The check in was quick and easy, and the staff was friendly.

    The courtyard pool area is so quaint and inviting, I enjoyed lounging by the pool and just taking it easy. The rooms are small, but clean and updated. The room was always cleaned while my husband and I ate breakfast(The free breakfast is really good and worth waking up early for.)which was very convinient.On the days when we would sleep in, we would always come back to a clean room.

    This hotel is just a hop, skip and a jump away from all the action of the French Quarter. It is also right across from Louis Armstrong park, which my husband and I took advantage of by taking some early morning jogs.

    My next stay in New Orleans, I will def be returing to this hotel.

    02/06/14 | Link | Rating: 5.0
    34. Cassandra R.
    I really appreciate the staff, the good continental breakfast, clean room and location. But our room had hallways along three of the walls, and the windows faced a hallway. So we had no natural light and people slamming doors and partying at all hours of the night literally all around us. There were a bunch of kids (apparently a frat, but they looked 16 to me), and they were so obnoxious. Why would you go party in the HALLWAY at the Best Western when Bourbon Street is just a couple blocks away? Even though we didn't sleep, the staff was so nice and even gave us a window fan to help us try to block out some noise. That helped a bit. It's not the staff's fault that the hotel is poorly laid out and that people party! You have to realize that you're in New Orleans and that people will party. This hotel was, in my opinion, extremely expensive, but it was one of the cheaper places and in a good location. I just wish we could've slept and had natural light.

    11/03/15 | Link | Rating: 2.0
    35. Di M.
    Great location. It's a few blocks off all the NOLA attraction. It's quiet, since it's not ON Bourbon St., and the price reflects that. Breakfast is also included so that's a big plus, and it's relatively relaxing to hang out with some beers by the fountain or the pool in the courtyard.

    Burnetta checked us in and she was so AWESOME! Not only did she upgrade us (courtyard view),  she also gave us tips and a map and made sure we got our luggage (since Southwest lost it but said they found it when we were almost out of the airport - sorry, I am not gonna walk back to get it ... deliver it, please! But that's for another review.) delivered up in our room.

    The hotel itself is tiny, two floors, I suspect 25(give or take) rooms and the rooms are okay-sized. It's not huge but I think it looks smaller because of the dark color of the walls. Either way, I loved the room. It's tastefully decorated.

    CONS:

    However, in our three-night stay, housekeeping did NOT clean the room and since we got back so late to our room and tired from the NOLA humidity and eating too much beignets! I told it to front desk, I forgot the name of the person at a time and obviously, they can't do anything about it at that point since we're ready to just sleep and good thing we reuse our towels. But this is an issue that they really need to improve on.

    19/03/14 | Link | Rating: 3.0
    36. Alyssa L.
    I loved it here! Sweet staff, comfy rooms, and a great breakfast. I would stay here again no question. It was such a great place to stay on our visit!

    02/09/14 | Link | Rating: 5.0
    37. Meg A.
    We stayed at a non-smoking room but the room has some steamy bad smell. Tried to open windows to get fresh airs but windows were locked. Looked at pics on their website and they look a hundred times nicer than the actual place. The place is run down. Service n breakfast was decent hence the 1 star.  Toilet was not flushed properly and was not bolted to the floor.  We paid about $285/night and didn't even get a nice bathroom.  The location wasn't good at all, at the edge of French quarter, not very safe to walk at night. Never again.

    01/01/15 | Link | Rating: 1.0
    38. Carlyn E.
    Rooms were clean and cozy. The overall atmosphere was very New Orleansy. Perfect place to stay for Jazz Fest because the bus line runs right in front of the Hotel. Parking is minimal and if you do actually get lucky enough to find a parking space, a compact car is recommended due to small spaces.

    04/05/15 | Link | Rating: 4.0
    39. Jessee L.
    This place was great for what it was. It's definitely not the nicest hotel, but for the price and location to Bourbon Street and the French Quarter, I will definitely be back here again. The rooms were surprisingly big and spacious, nice and clean and very helpful (and hilarious) staff.

    17/03/15 | Link | Rating: 4.0
    40. Ashley W.
    Outstanding hotel service! Staff was very courteous and  accommodating, (especially since it was a family vacation. ..and there were about 15 of us), it was also kept clean. The garden area by the pool is so relaxing.

    15/05/15 | Link | Rating: 5.0
    41. Mark S.
    For our recent stay in New Orleans the wife and I stayed here for two nights.

    Located about a block away from the entrance of Louis Armstrong Park and 6 or 7 blocks away from the madness of Bourbon St.

    We stayed in a room with a King bed overlooking the courtyard.  (See other pictures).

    The staff was super friendly at checkin and helpful with tours, ideas for dinner and directions to anywhere you wanted to go. The manager Glenn was extremely helpful and appreciative of our thoughts on a restaurant he had not tried yet.

    They have a large breakfast area with typical breakfast you would find at s Best Western. The difference was real plates and silverware.

    Also of note they have a hotel lobby bar if you wanted a night cap. And, a pretty decent sized business area for you to check in and print your boarding passes for your flight home.  

    Prices are more reasonable than other hotels closer to Bourbon Street and definitely much quieter.  My wife and I have a running joke when going on short trips about packing a bathing suit, we rarely take advantage of using them. Though they have a nice outdoor pool this time was no exception.  Maybe next time.

    05/03/15 | Link | Rating: 3.0
    42. Taylor D.
    I had originally booked a room at the Omni for my birthday weekend and Jazz Fest but decided upon this Best Western after looking on the Jazz Fest website for hotels offering rates.  I called to make my reservation and was told the Jazz Fest rate would apply for Thursday (4/30) through Saturday (5/2) and that on Sunday and Monday night it would drop $100 for the regular rate.  I cancelled my other reservation based solely on the savings.

    I wasn't charged thirty days in advance like I was told I would be and I also didn't ever receive a confirmation email.  I called about a week before arriving to make sure everything went through and it did, solid.  When we arrive I find out that Sunday night is in fact still the Jazz Fest rate - upping the price to what it would have cost to stay at any other hotel in the area.  I was not pleased.  

    Everyone who we dealt with was super friendly, especially the bartenders and the front desk men who worked the night shift.  The location was on the edge of the French Quarter and definitely accessible to walk anywhere we wanted to go - but we are New Yorkers, so a mile or two is nothing.  

    The room was peculiar, the sink not in the bathroom and the bathroom was large (albeit no sink) and also lacked a mirror or any ventilation - smelled kinda like a locker room from the moment we got there due to the high humidity.  There was also a weird stain on the bathroom wall.

    I didn't make an issue of the price situation upon checking in but when we checked out the GM took care of us so I let him know.  He was slightly dismissive and said "Nope, Sunday was Jazzfest rate!"  Yes, I realize that now, had I realized it when I booked it, I wouldn't have booked it.  I also want to make note that the woman who I made the reservation with was the absolute sweetest and I'm sure it was just a mishap but I didn't like how this guy handled it.  

    I made it out alive and without any diseases so all in all the stay was succeessful, just not worth the money we paid at all.  If you can get a good rate it could be worth it - but there are a lot of other choices with more NOLA charm and hospitality!

    06/05/15 | Link | Rating: 3.0
    43. Joanna F.
    My husband and I arrived in NOLA and took taxi to this hotel from the airport and hotel was very easy to access. Check in was a breeze, the front desk offered a map to get us started in exploring. Hotel is close enough to action (about 5 min walk to the heart of French Quarter) but not too close that we couldn't sleep at night with the noise, etc.

    Room was very clean, we got the courtyard view which was pretty with outdoor swimming pool, fountain and seating area. We stayed for 6 nights and found that the hotel met everything that we needed. Pretty decent breakfast with eggs, biscuit, sausage/bacon, plus other things. After 3 days of having breakfast at the hotel, we decided to skip and went out to different cafes in the area, but free breakfast is always a plus.

    There were a few incidents of people smoking right outside our door, in the elevator and in the hallway. Not the hotel's fault at all. I called the front desk and they took care of it immediately. Check out was easy also and they have a business center that you can use to print boarding pass. All in all, very good experience and would recommend this hotel to anyone.

    28/02/15 | Link | Rating: 4.0