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Bourbon Orleans Hotel in New Orleans, LA

Bourbon Orleans Hotel in New Orleans, LA

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Company Info:

Rating: 4.01

Address: 717 Orleans St, New Orleans, LA, 70116

    Hotels in New Orleans, LA



    Comments (96):

    1. S G.
    Stayed one night. Loved the quaint atmosphere and attention in all the elegant details in the room and lobby. Excellent location, not loud in rooms. Across from Fritzels Jazz bar-hands down the best place for local bar jazz. Was not warned about second floor remodeling until noticed it in the morning. But loved the hotel and service. Would stay there again.

    21/03/12 | Link | Rating: 4.0
    2. Twigs M.
    perfect location to experience the French quarter. definitely book a balcony room. you'll spend most of the time there when in the room... awesome views of the architecture! however, if ur room is facing st Ann be aware that it will be LOUD well into 1,2,3 am! bars nearby. u may want to ask for balcony room facing pool/interior courtyard instead? but you'll give up the French quarter view. valet parking only. the wait can be 45 m to an hour to get you car, so plan ahead. the staff and concierge have very limited knowledge of restaurants and sites. do not completely rely on their recommendations. make sure u do ur own research. reasonable room rates. comfortable beds with good linens. tip: air vent in bathroom is motion activated. to keep it going nonstop, just swing the retracting mirror in front of monitor and it won't shut off until u want it to. skip the over priced buffet, too pricey and too much food. just order toast and coffee and save ur appetite for lunch and dinner! hello... your in New Orleans!

    28/03/13 | Link | Rating: 4.0
    3. Anthony D.
    we will stay her on our next visit

    29/09/12 | Link | Rating: 4.0
    4. Jennifer R.
    After going to Nola almost every year, and usually staying at the wonderful Beinville house, we booked the bourbon(due to our usual spot being booked). The lobby is beautiful, it's a GREAT LOCATION...however, we were not pleased with our experience. Our room was filthy. It appeared it is only given a spot clean in the high traffic areas. After my son walking on the tile/carpet for 1 minute his feet were black. The bathroom had a light bulb that was out, everything in the bathroom was completely dusty(neglected for awhile), the "plastic" sheets had blood stains, there was trash on the bathroom floor from previous guest, and crumbs/trash under the desk and all around bed. It was obvious that the room had not been vacuumed in quite a while. On a good note, the room service was pretty good, better than I thought. The customer service was great. If you don't care about your room, then it's not a bad choice. Great location, horrible maid service.

    13/01/13 | Link | Rating: 2.0
    5. Robert H.
    A class in itself--This is what FIVE STAR was meant to be!

    Please humor me, while I share my recent experience with this outstanding property. I stayed at the Bourbon Orleans with my wife, who has never visited New Orleans, from Memorial Day, Monday--5/28/12--through Saturday, 6/2/12. I graduated Tulane University in 1977, but I have not been back to New Orleans since 2002.

    I really wanted to make this trip special for my wife, and I started by narrowing my search down to four or five top hotels in the French Quarter. Of them all, the Bourbon Orleans seemed most alluring mostly because of its location, however, there were tremendously conflicting reviews being written about it, pretty much simultaneously. This seemed particularly pronounced while the hotel was being renovated--through March, and into April, 2012.

    When I noticed that Laurie Guidry, Bourbon Orleans sales manager, had provided her email address to someone who had complained about their trip in Trip Advisor reviews, I decided to reach out to her directly with my concerns. Laurie reached out to me immediately and totally assuaged my fears during our multiple email correspondences. Although we had been offered outstanding accommodations in several hotels, we decide to take our chances, and we proceeded to book a bi-level suite at the Bourbon Orleans, on the Orleans Street side of the hotel, with a view from the balcony towards Royal Street and the St. Louis Cathedral on Jackson Square.

    When I reflect on all of the suggestions, help, and stellar service Laurie provided, I truly feel that she went not only out of her way, but that she went beyond the call of duty! We arrived at the hotel around 11:00 in the morning, and we expected to leave our luggage with the bell staff until check in time. It turned out that our room was already ready, and we were welcomed to check in early. I had order two bouquets of Fleurs de Lise to be delivered to our room by a local florist, and not only had they been delivered, they were already unwrapped and awaiting us in our room! This was a very nice touch. I will not go into all of the details of the other ways in which Laurie helped make our trip so outstanding, but it should suffice to say that any request was met with great service and a smile.

    From the door staff, to the bell staff (kudos to Caleb, who was outstanding!), to the front desk staff, to the maid staff, all I can say is five stars! Even Chris, the night manager, got involved and helped us when we were trying to track down the same type of wine to purchase which had originally been placed as a welcome lagniappe in our room. Thank you Chris! As for housekeeping, each day they replaced the water in our arrangements, provided turn down service at night, and kept all of the amenities stocked without requesting it. My wife and I are always certain to leave a daily tip for housekeeping with a short thank you note. This practice, as a token of appreciation for a job well done is acknowledged in turn by the extra care that housekeeping extends. I am not saying that service should be based on tipping, however "insuring proper service" by means of a small gift and thank you, always goes a long way.

    The accommodations themselves were top notch. The room had been completely renovated, there were two flat screen T.V.s, we really didn't watch, we loved the bi level, and the balcony was truly a treat! We enjoyed the balcony each morning while we drank our coffee with chickory and ate biegnets from Café Du Monde, and we revisited it each evening before setting out for dinner. Room 305 was located perfectly, three doors away from the elevator. We never noticed any noise issues whatsoever, however, being from New York, and living on the fifth floor of a building overlooking 23rd Street, we use earplugs anyway.

    Choosing the Bourbon Orleans was definitely the right decision for us, and we wouldn't consider staying anywhere else in New Orleans. The combination of location, accommodations, and SERVICE, cannot be equaled and should be the envy of every high end hotel in the Vieux Carre!

    10/06/12 | Link | Rating: 5.0
    6. Charlie C.
    love this hotel!! quiet yet right next to bourbon street and the fun bars. very clean and the rooms were nice. i have no complaints! i would stay here again :) beware of the long hallways while walking to your room. each hallway is identical and reminded me of The Shining.

    18/11/12 | Link | Rating: 4.0
    7. Gretchen A.
    Stayed here a couple of weeks ago. The staff was super friendly and I loved being right off Bourbon street. Only downfalls were: we didn't have a minifridge in our room (not really a huge deal, but after walking all over the french quarter, and then walking up and down Bourbon with a drink or two, K more than we prolly should have drunk =D ) a cold water would have been nice and the only parking is valet, which is ok but when they recommend you let them know 30-45 min before you want your vehicle, they truly need that amount of time to get it. I didn't take that recommendation seriously, but will remember it the next time I go.

    04/04/12 | Link | Rating: 4.0
    8. Lucy B.
    We really wanted to get back to New Orleans for Mardi Gras after coming for the first time last year. I found a package at the last minute on Bookit.com for a really reasonable price. It said online that it had been going through lots of updates. We stayed on the 6th floor. The room was great, no complaints about the room. It was clean, plenty of space and a pretty large, nicely updated bathroom. The only problem was the walls were SUPER thin. If anyone spoke in the hallway you can hear their conversation crystal clear. Sometimes I felt like we were in our neighbors room we could hear them so clearly. We could hear the elevator ding everytime it came to our floor and so on. But, if you ask me if I would stay here again given a great price I would. The location can't be beat. Its SO central to everything fabulous in the French Quarter. The staff was friendly and helpful.

    As far as haunting goes, I am SUCH a nervous nellie when it comes to anything that could potentially be haunted so of course, after I googled our hotel and found out it was rumored to be haunted I almost peed my pants. BUT.. I didn't feel creeped out at all in our room, not once. The only time anything could have been haunted was the elevator. But, again, that could just be because its probobly the oldest elevator I have ever seen. We would step in the elevator and it would almost be closed but then the motion sensors would trigger the door to open back up. It happened a few times, creeped me out at first but then I figured, even if it was ghosts, they seemed to have a sense of humor. :)

    23/02/12 | Link | Rating: 3.0
    9. Jenn B.
    I used to stay in this hotel at least once a month for many years and always loved the convience of location and it wasnt too pricey.. Over the last couple of years the service has progressively gotten worse and the customer service is virtually non-existant!! The rates for the rooms have went through the roof!! They said they did a recent remodel and needed to up the prices slightly but the rates per night have pretty much doubled!! The carpet is stained and gross looking and you can pretty much bet the sheets havent been changed!! New management or a complete renovation will be the only thing that will bring me back. I am SO disappointed.

    02/05/12 | Link | Rating: 2.0
    10. Brenda G.
    The two stars are for the bed, pool and bar.  We stayed five nights while in town for Jazz Fest.  I'm a bit of a hotel snob and wanted a nice place to stay... this wasn't it.  The bathroom wasn't clean upon arrival.  The maids on my floor were rude. The room wasn't cleaned to my satisfaction, until I complained to the housekeeping manager.  We only ate at the restaurant once, which was for breakfast.  We both ordered pancakes and mine had raw batter in the middle.  I could go on and on but won't.  The highlight for me was the night of April 29th, the bar had an awesome band playing, which was much better than the copy artists that play up and down Bourbon Street.  Not reason enough to stay at the hotel though... Very dissappointing stay, I cannot recommend this hotel at all.

    22/05/12 | Link | Rating: 2.0
    11. Lena K.
    Great place, clean and cozy and received great service from Chris. He was very professional, nice and friendly.

    30/10/12 | Link | Rating: 5.0
    12. Holly M.
    I had an excellent experience at this hotel. It is the quietest hotel I have ever stayed in and that is amazing considering it is literally steps from Bourbon St. I had a courtyard facing room on the 5th floor. There was ZERO noise from either the outdoors or the hallway. Imagine it - NO doors slamming at 6am when people start checking out to get an early start home. Also, the fan from the AC was silent. Usually in hotels the fan kicking off and on wakes me up. The bed was much firmer than I like but it was good quality and I slept better than I do at home most of the time. The room was small but fine for a single person.
    The pool area was great. Private and secluded and while I was there seriously under used. I don't think I ever saw anyone in the pool and it looked really inviting.
    Hotel front desk staff wasn't overly friendly but I imagine they deal with some obnoxious folks so I can cut them some slack. The valets were super friendly as were the housekeepers.
    Down side - $34 a night to park the car. If the room had not been such a great deal I might have been out out by this.
    The bar and restaurant were eerily empty. In two days I've seen literally one couple in the restaurant and two folks in the bar. Not sure what that's about. I didn't try it. The bar didn't look inviting at all. Roux, the restaurant, looked nice, had a good looking menu.
    I would stay here again. Great place.

    28/08/13 | Link | Rating: 5.0
    13. Karen H.
    My favorite hotel in New Orleans. I've stayed in many NOLA hotels and this one can't be beat. The rooms are nice, the pool is great and the staff friendly. The location in the Quarter can't be beat!  Right off Bourbon, but quiet and classy. When I am traveling for an event close to the Quarter, I always stay here.  You can't go wrong with the Bourbon Orleans.

    15/08/12 | Link | Rating: 4.0
    14. Tina D.
    My new hubby and I had a truly memorable and amazing wedding weekend (Oct. 12-13 2013) -- and the staff at the Bourbon Orleans played a huge part in that. One of the reasons we picked B.O. for our wedding reception (we got married in Jackson Square) -- it's a boutique hotel, meaning this is no "wedding mill" where brides are rotating in and out all day long. And we hoped the staff would provide a level of personal service we might not receive at some of the area's larger hotel spots. But we were not prepared for the above and beyond attention the staff -- in particular, our wedding attendant, Megan Emboulas -- provided. Every step of the way, our requests were met, and then some. No special request went unheard, particularly when it came to the dinner at our wedding. We had a sit down, 5-course dinner, highlighting traditional New Orleans cuisine. Because we had a lot of "foodie" types as guests (a chef, a food writer, some wine aficionados), we wanted an amazing culinary experience. The bar was high. To get it right, the chef prepared 2 tasting meals before hand, and also agreed to a follow-up conference call in the days before the big event. "Cook like you're cooking for your mama," I told him. "Don't hold back on the flavor and the spice!" In the end, the food was outstanding. "Best gumbo I have ever had," a New Orleans native exclaimed. "I kept stealing from other people's plates," another guest confessed. Well done, Chef Joey Wells. Well, done. And even though we wanted certain wines and specialty beer that the hotel does not traditionally serve, they went out of their way to have those on hand for us, too. The reception was held in the quaint St. Ann Cottage, where a small bricked courtyard proved the perfect setting for our small wedding (we had about 40 guests). Servers were plentiful, so no one was left wanting for a wine pour or stuck with dirty plates for long. My husband's 13-year-old daughter even decided, last minute, to join us for dinner, and the kitchen happily threw together her favorite meal offering (grilled cheese sandwich and fries). And when, again last minute, we decided to continue the celebration in our huge Andrew Jackson Suite, with a wrap-around balcony overlooking Bourbon Street, the staff scrambled to set up a wine, beer and munchies station in our room. Our guests loved the hotel's location, too -- in the heart of the French Quarter, behind the famous Jackson Square and walking distance to so many iconic FQ destinations. Not to mention the hotel's wonderful history (for example, this is the spot where Andrew Jackson announced his candidacy for president... And yes, like most of best old places in the French Quarter, the hotel has it's own ghost stories, too -- ask about the confederate soldier often spotted wandering certain floors). "Best wedding I've ever been to," we were repeatedly told. And I largely credit the staff and this very old, very special hotel for that. Thank you. Thank you. bourbonorleans.com/weddi…

    31/10/13 | Link | Rating: 5.0
    15. Kris D.
    Room was clean and overlooked the pool. It was a smaller room but perfect for 2. We had a balcony so it made it feel larger and let in the fresh air. The bed was cozy and the bedding was as well. The staff were all friendly and helpful. The location was perfect and though it was close to bourbon street we didn't hear any of the ruckus. I would definitely stay here again.

    13/11/13 | Link | Rating: 4.0
    16. Sonia G.
    Booked this hotel last minute on the Hotel's Tonight App and was not disappointed. It was conveniently located in the heart of the French Quarter right behind Jackson Square. The room was small but modern. We didn't face Bourbon and so we didn't encounter any of the noise issues you would expect from a hotel in the quarter. The staff was extremely helpful and polite. And the 2 complimentary drinks we received upon arrival didn't hurt either.

    10/11/13 | Link | Rating: 4.0
    17. Bill B.
    Nothing says Nawlins quite like the Bourbon Orleans. Great room. Nice pool and close to Bourbon St. Plus it's locally owned so more of your money stays in the local economy.

    27/04/13 | Link | Rating: 5.0
    18. Janice M.
    If I could I would give it no stars.  This hotel is not comfortable at all.  I was told to take the service elevator and it smelled and was not in good working order.  While on my way to room an employee told me he had heard stories that the hotel was haunted.  The room was a suite and not very sweet.  Old run down and only one window that you had to be in the middle of the stairs to see out of.  The bathroom fan came on whenever you walked by it.  The shower was tiled on the bottom and very slippery, I almost fell down twice.  The alarm clock went off in the middle of the night every 15 minutes even tho I turned it off.  (maybe the haunted tales were true.)  The staff was unfriendly and I stayed out as late as possible to avoid going back to the depressing place they called a suite.  the only good thing was that it was on Bourbon St.  All I have to say is NEVER AGAIN.

    14/02/13 | Link | Rating: 1.0
    19. Lisa B.
    Pretty hotel with great customer service.  I had a hard time sleeping the first night due to the Christmas lights on the trees right outside my window (which made my room seem like 7am at night) and they turned them off for me which was really nice.  I had breakfast in the hotel restaraunt and it was really delish and great service.  The location is awesome.  To be fair to reviewers looking for a place to stay... I was there for work not play.  I think if I were staying for fun I would have given it 5 stars, however, it is a bit noisy for worknights.  If you're not a super light sleeper like I am, you probably won't mind.  All in all, it's a really nice hotel for the price and the staff are very accomodating, the valet even chased me down a cab.  Sweet.  I'll stay again.

    23/01/13 | Link | Rating: 4.0
    20. Ellen R.
    I am astounded that anyone would write about poor customer service at this hotel.  The service stood out to me as exceptional - one of the nicest staffs I have encountered.  I took a tumble up the stairs to the ballroom and the staff was very solicitous, even showing me the service elevator so I wouldn't have to walk up the stairs again.  (Someone else complained about the service elevator -  IT'S THE SERVICE ELEVATOR, for crying out loud!). My room faced the pool and others complained a bit about noise facing the street, but not seriously.  It's NOLA, after all.  The location is incredible, a block or two away from Jackson Square, Cafe du Monde, Preservation Hall, and the best of Bourbon and Royal streets.  I would stay there again in a heartbeat.

    18/03/13 | Link | Rating: 5.0
    21. Seema G.
    My friend and I booked our hotel through this website.  For the deal we got, which included 2 free drinks at the bar, a free brunch buffet at court of 2 sisters, and free breakfast at the hotel, the price was definitely worth it.  The bar is pretty dead though
    We ended up getting a king bed b/c the rooms were all booked due to the marathon.  The bed was pretty comfy and big so we had our personal space at night.
    The hotel has an outdoor heated pool so that was nice.  The only problem is if it's cold outside, it's super hard to get out.  
    The hotel also has a history of being haunted so if you are into that thing, it's definitely a cool experience.  We didn't see any or hear any though.  Room 644 is supposed to be haunted.  I wish I could have gotten that room!
    The only bad thing with the hotel was the breakfast is not that great.

    08/03/12 | Link | Rating: 4.0
    22. Charles S.
    Room was a bit small but was clean and comfortable. Did not see any ghosts, which was a bummer. The best thing about the hotel is the proximity to everything you want to see in the French Quarter.

    27/02/13 | Link | Rating: 3.0
    23. Tammie W.
    Loved our stay from 2/22/14-2/26/14. Hotel is extremely clean and well kept. Right in the middle of the French Quarter. Close to everything. Staff are awesome. The Southern hospitality everywhere in the Hotel. Clean sheets, towels and room. Beds are comfortable and the housekeeping staff are there to please. We will stay at Bourbon Orleans Hotel again. Complimentary bottled water, coupons, concierge helpful, doorman humble with suggestions where to eat in French Quarter, daily drink specials at adjoining bar to hotel. The adjoining bar and staff are great too. The libations are sure to please. Bar smelt of sandlewood incense. Refreshing scents in bar are most welcomed after a day out in the French Quarter. Recommendations for Hotel:  Would like a mini- fridge in room. That's all. Everything gets an A+++. Did not use room service. Did not use parking service. Thank you Bourbon Orleans Hotel Team for a fantastic time. We will see you next year!

    27/02/14 | Link | Rating: 5.0
    24. Jonathan A.
    Pretty great hotel right in the heart of the French Quarter.  The location is excellent for hitting up the local sights (Bourbon Street, etc).  The rooms were clean and the staff was super friendly.  There is a really nice pool in the center courtyard.  The only negative was that there were too many guys there at the time.  It was a sausage party.  The prices were decent for the rooms as well.  If I ever go back to NOLA, I would stay here again.

    18/06/13 | Link | Rating: 4.0
    25. Colleen V.
    I was so disappointed in the customer service at this hotel.  We stayed for 4 nights in March and I specifically requested a quiet room.  The clerk assured me the room would be quiet.  It was the LOUDEST hotel room I've ever been in and the hallway floor was tiled.  So you could hear every step, cart and word spoken.  It was terrible.  We complained at the front desk and were moved to a room on the top floor with a nice view of the pool.  What a difference!  The manager actually admitted that they've had many complaints about that floor (3) and that it is the only floor in the hotel with tile in the hallway.

    We spoke with the manager on duty the morning before we left.  He said he appreciated our feedback, but it seemed as if he didn't care.  I told him we were appalled that they expect us to pay such a high rate for the worst hotel room I've ever stayed in.  He offered to give us a free breakfast on our last morning.  ARE YOU KIDDING ME??  You seriously think a free breakfast is going to appease me and make me want to stay at your hotel again.  Hell no.  He then offered us a small discount to the room rate, but it was not much, and I was extremely disappointed.  

    I filled out their customer survey and I wrote a letter to the general manager.  No response.  The customer care they tout on the website is not an actuality.  I will not be staying here again and I would think you could probably find a better rate elsewhere.

    15/04/12 | Link | Rating: 1.0
    26. Kristen S.
    Very friendly and helpful staff, rooms were awesome and beds were comfortable.  I loved the location it was perfect for us will be returning next year!

    03/06/14 | Link | Rating: 5.0
    27. Claudine V.
    Truly enjoyed our stay here.  Almost everyone was helpful and extremely friendly except for the front desk personnel. The ladies were helpful but not smiling at all. But besides them everyone was really helpful

    Here's a great tip for parking. Do NOT attempt to park your car around Bourbon St. It is such a hassle and there's a lot of construction going around you will have a very difficult time looking for parking. USE their valet parking. What we did is my BF temporarily parked on Bourbon and St. Anne while I walked to the the valet guys and asked for their help on parking since we cannot even get on Orleans St because of construction everywhere. Thank you to those helpful valet guys, they followed me where our car was , one guy stopped the traffic on Bourbon st, while the other guy backed up our car from St Anne to Orleans st. They were amazing!!!!  Unloaded our bags and parked our car. True angels I tell ya!
    Now about the hotel - it is simply charming and lovely! Loved the front lobby thst offers cold water and iced tea. Our room was amazing facing Orleans st which was perfect since it wasnt loud at night. The hotel is at the corner of Bourbon st and Orleans so everything was walking distance. The bathroom and the room was updated. The bed and pillows were very comfortable
    Now for the big question, is this place HAUNTED????
    I believe so....
    When we were checking out, got into the elevator, forgot to press the 1st floor, then allof a sudden the elevator just went straight up to 6th floor. And the door opened and no one was there. AHHHHHHH!!!
    Then my bf told dme me that based from the brochure he read  provided by the hotel, there are 6 ghosts in the hotel and based on one yelp review room 644 is haunted???
    Maybe it is..
    Stay in this hotel and you can find out for yourself;)
    Ooh I love their key holders too because it opens up to map of downtown plus they give you two free drinks from the piano bar on the 1st floor.

    17/10/12 | Link | Rating: 4.0
    28. dottie r.
    While the Bourbon Orleans does indeed offer the perfect location, amenities I am used to when traveling were not available at this hotel. Something as simple as body lotion, which I stopped packing because of TSA requirements and because every hotel I have stayed at in the last 3-5 years offers this was not in the bathroom. An MP3 docking station, one reviewer said, was standard in her room... Not in ours. And the bathroom is full of unnecessary space or rather is made up of poorly planned space...no soaking tub, no tub at all, a shower head positioned far too close to the wall & soap dish, a loose toilet that would be far more comfortable were it comfort height and a few bolts tightened. Tonight I noticed drops of water on the toilet and when looking up noticed a fairly large ceiling leak starting to form...something I would have thought the maid would have noticed and reported for repairs.

    You will hear anyone in the hall, whether it is housekeeping or another guest walking down the corridor so be prepared for that. And you may very well hear conversations near your room as I did. However I was in a courtyard room so did not hear the hustle & bustle of Bourbon Street.

    Yes, the lobby was nicely decorated. Yes, most of the staff were pleasant and helpful. Yes, the Bourbon O Bar did offer a complimentary drink and, when coupled with the hotel's location are all pluses. But that je ne sais quoi was missing and were it present could make the Bourbon Orleans the perfect place to stay in the French Quarter. Would I stay here again? Perhaps, but definitely not for certain.

    My recommendations.... Feather pillows, higher thread count sheets, docking stations in all rooms, better toiletries, softer towels, improved drawer space, soundproofing and a bath redesign.

    16/12/13 | Link | Rating: 3.0
    29. Randi L.
    So far, this place is my favorite hotel in New Orleans.  It's reasonably priced, clean, and VERY convenient to all the action in the French Quarter.  I've stayed here during Mardi Gras and it was one of the few hotels that kept things under control (read: clean, orderly and also the ability to deliver room service in a timely manner, despite the chaos of the festival).  The staff is friendly and very helpful, especially the bellhops.  Need a taxi?  They are more than happy to get one for you.  Their hotel "O" bar is wonderful.  Yummiest bloody mary I had in all of NOLA.  This seems to be my go-to place when I'm in NOLA and I'd definitely return again.

    Room service is great.
    Swimming pool is beautiful.
    Hotel bar is inviting.
    ATM machine near the lobby was a bonus
    Free Wi-fi is great.

    07/11/12 | Link | Rating: 4.0
    30. Janine B.
    I stayed here the night before our wedding in one of the 2 story suites, which then served as our Honeymoon Suite after the wedding. Everyone from the Valet to the Front desk were very responsive and friendly. We had a block of rooms for our wedding guests here & we also used St. Annes Courtyard to take photos prior to our ceremony at a nearby venue. One of the downsides to the suite was the fact that it did not have a bathtub. I didn't discover this until late the night before my wedding ! It would have been such a hassle to ask for a suite with a tub that late & move all the wedding stuff I had in the suite.  I had to sit on the floor of the shower to shave my legs comfortably (TMI?) LOL  This was not comfortable at all. The other problem I had is that there was a large wet bar area, but NO REFRIGERATOR could not believe in a suite this nice they wouldn't have a small fridge. We had ordered lots of food for the bridal party to snack on on Wedding day, but there was no place to store the leftovers & they went to waste. The hotel itself is beautiful and so "New Orleans". It was the perfect location for us, convenient to everything as it sits in the middle of the French Quarter. Our suite had a view of Bourbon Street but wasn't directly facing it. If you are not used to street noise, city noise, you will be up all night, LOL. I knew what to expect so I wasn't bothered by it, but you can literally hear everything going on down below until the early morning hours.

    16/11/13 | Link | Rating: 4.0
    31. Jeska D.
    Amazing hotel in the thick of the French Quarter without being crazy. Great service and a warm, salt-water pool.

    02/10/13 | Link | Rating: 5.0
    32. Tammy H.
    This was my first trip to The Big Easy and it did not disappoint! Stayed at the Bourbon Orleans which could not have been more perfectly located. Walk out the front door, Bourbon Street is 25ft to your right and Jackson Square is a block away (3 min walk) to your left.

    Everything went seamlessly upon arrival. Check in was quick and easy and they gave us free drink coupons for the hotel bar. The valet was very nice and friendly. We are driving cross country and had a ridiculous amount of luggage, some going to the room, some staying in the truck. The valet even helped us repack the truck with the items that were to stay. Bell staff was also very friendly and courteous.

    There is a nice little pool in the courtyard that is perfect for a dip on a hot afternoon. The lobby always had fresh coffee in the morning and tea and water in the hot afternoons, very refreshing. The room was standard, bed was very comfortable. My room was facing Orleans Street, I could hear the bands on Bourbon street in the afternoon, but definitely not too loud that I couldn't sleep if I wanted to nap. Honestly, I think it adds to the novelty of the place.

    I loved my stay at this hotel! Service was exceptional and location cannot be beat. I will definitely stay here on my next trip to NOLA!

    22/05/13 | Link | Rating: 5.0
    33. Tracy D.
    We always love coming to New Orleans, and the Bourbon Orleans was great! Just be aware - if your room is close to Bourbon Street, you won't get much sleep. But if you want to be right in the middle of the action, the Bourbon Orleans is for you!

    06/09/14 | Link | Rating: 4.0
    34. Stevi K.
    We spent 4 nights in the Bourbon Orleans hotel and loved it there. It's half a block away from Bourbon St. but you can't hear any noise from your room! In the other direction is the art district. Perfect location to walk everywhere. Staff was friendly. Rooms a tad small but clean and quaint. I would definitely stay here again!

    03/02/14 | Link | Rating: 5.0
    35. Tim Sharon B.
    Fantastic staff!
    Amazing large room with balcony overlooking bourbon!
    Great food nd bar!
    Highly recommended, this is a Must stay!

    19/06/13 | Link | Rating: 5.0
    36. Tracy T.
    I joined my friend for a quick weekend trip down in NOLA and after a bit of a debacle with the first room reservation she made, she made another for her and what a great change it was! Her original reservation was at the Hilton on Poydras and this hotel instead was located on Orleans Ave, literally 25 ft from Bourbon st but surprisingly quiet (in a good way). I arrived on Friday night and was greeted by very polite door men, I walked in and was greeted again by an awesome night staff. I wish I had gotten the name of this guy because he was SO so nice to me and pleasant to deal with. My friend had left a key for me under her name and promptly set me up and showed me the "secret" staff elevator for easier access to our room. It wasn't really that much of a secret but I felt special, and it saved us from literally having to traverse the entire length of the hotel to get to our room.
    I got to our room on the 4th floor, it was neat and pretty spacious with a queen sized bed, also had a desk, dresser, closet, small wet bar area, and a modern. clean bathroom. Our room overlooked the beautiful pool area, I was silly should have tried the pool but never got there. There was also an Ihome in the room so you had the ability to charge your ipod or phone and have some music. The bathroom was tiled in a nice black modern look, with an open door kind of shower--the glass was there but you didn't actually close the shower. We had plenty of hot water, good water pressure, they refilled water bottle everyday, the staff was more than pleasant, and the hotel was clean and beautiful. There was an attached bar that we checked out the one night, it was pretty unsavory but we got a free drink from her reservation so why not.
    They also have a decently priced room service menu and a restaurant in house but we didn't actually try. If you don't get out and eat in New Orleans you need a smack.
    This hotel is in a great location and definitely worth checking out. Walk out go right you're at Bourbon street, walk left and up a ways and you're at Jackson square. Good deal to me!

    19/03/13 | Link | Rating: 5.0
    37. Amanda K.
    It IS HAUNTED!  But I love it!  To the person who said they heard the door knob jingle, were you on the 4th floor too?  My mom and dad were staying in a room two doors down and at the same time we all heard a light two knock on the door.  I also had an experience with the fire alarm.  I went down to the bar adjacent and they said they hear stories all the time

    Other than that, the hotel is very nice - everyone working there was super helpful and the rooms are small but that's normal in NOLA.  At least this place has renovated

    The pool is also very nice and the restaurant in it is good.  You are also in a prime location and I recommend this hotel highly

    09/05/12 | Link | Rating: 5.0
    38. Staci S.
    I would have normally given this place 4 stars on its location alone as I have stayed here for the last 6 years over Memorial Day weekend, but due to a manager named Kevin F. and his attitude toward myself and another LGBT individual in my group this trip I would give no stars if possible.

    I cannot believe the absolute nightmare of a situation I was placed into by this manager. If you are an LGBT individual I would stay as far away as possible from this establishment as long as this manger is employed there.

    27/05/13 | Link | Rating: 1.0
    39. Pam G.
    Beautiful hotel in the heart of the French Quarter.  Bourbon Street and the St. Louis Cathedral are literally just steps away.  Take a walk down Pirates Alley, adjacent to the Cathedral, and you're at Jackson Square, which is right across the street from the Mississippi River (and DuMondes).
    Super friendly, knowledgable and helpful staff - from housekeeping, bell staff, front desk staff to the GM!  I can't say enough about the hospitality.  
    Our room was on the fifth floor overlooking Bourbon Street (upgraded at no extra cost - yes, we did ask to overlook Bourbon Street, after orginally booking our room).  Another reviewer mentioned Bourbon Street doesn't quiet down 'til about 4:30 am, and they're probably right, however, the sounds below were quite muffled.   Wasn't a bother at all!  Comfy beds, pillows, nice linens.  The lobby, ballroom and the courtyard and pool were beautiful as well!  Can't say anything for valet service, since we didn't have a car.
    Loved this hotel and will definitely stay again!

    PS.... We did have a couple of supernatural encounters involving the elevators and a strange coincidental (or not so coincidental) incident on the 6th floor!

    10/07/13 | Link | Rating: 5.0
    40. Brandy W.
    This is a great hotel right on Bourbon.  It is beautifully decorated and very hospitable. Parking is via valet but is not covered as far as I know. The pool and courtyard were amazing.  We really enjoyed relaxing there after a long day of walking in the Quarter.  
    Balcony room on Bourbon was the best.  We loved people watching without walking!

    17/01/13 | Link | Rating: 4.0
    41. Brittney H.
    Such a great experience here. Clean room, comfy bed, nice soap & best of all free drinks at the hotel bar for my birthday! Only complaint is the parking is pricey but that is expected anywhere in this area.

    10/03/14 | Link | Rating: 5.0
    42. Heather B.
    This is an oasis in a bed of chaos. Todd at the front desk suggested we go to the river area and we had a blast. And Caleb!  He is wonderful and oh so friendly. The rooms were nice, clean and air conditioned. It was a great location, close to everything.

    28/06/14 | Link | Rating: 4.0
    43. Zaec M.
    The room was cozy, with large tvs.. nice showers with marble throughout the bathrooms. Balconies that overlook bourbon st.. its a good thing or a bad thing, depending on if you need sleep (drink more)

    Easy to find the hotel at the end of the night, just stumble down bourbon until you find jesus (Saint Louis Cathedral) and you're there!!

    The Bar and its staff are a definite plus! Our bartender gave us plenty of suggestions for off bourbon adventures.. She knew of some really good spots!
    be sure to try the pecan beer!

    29/09/13 | Link | Rating: 4.0
    44. Steve M.
    Very nice hotel. Stayed on the 5th floor with a partial view of bourbon street.  Only complaint (minor) was the bathroom exhaust fan was operating but did a poor job, this creating a sauna in the room temporarily. For a 200 year old building, I know things aren't perfect.  

    The entire hotel is very well kept. The staff is very friendly.

    31/05/14 | Link | Rating: 5.0
    45. Cara H.
    My sister and I stayed here while visiting New Orleans. The staff was very professional and friendly. The room service was fantastic...we ordered sirloin steaks. I never thought room service could be so delicious! Asparagus was cooked to perfection. This hotel is in the heart of the French Quarter and a walking distance to everything. They also have valet parking which makes it so convenient. This is a beautiful hotel that I would definitely come back to if I return to New Orleans and would recommend to anyone visiting New Orleans. They are, however, a bit pricey but the luxurious comforts it offers are worth the price.

    27/12/13 | Link | Rating: 5.0
    46. Katie W.
    We really enjoyed our 4 night stay here 12/30-1/3 at the Bourbon Orleans for the most part.

    The hotel is absolutely beautiful and in a PERFECT location! Jackson Square is right behind it, and part of it sits on Bourbon Street (if you want to pay extra for a balcony overlooking it) and Orleans Street, which is where our balcony overlooked. The location really couldn't have been any better!

    Our room was also really cool. We opted for the Balcony Loft Suite since we wanted a balcony, but did not want to shell out the extra, extra cash for a balcony overlooking Bourbon Street. Our balcony was HUGE with 2 chairs and a mini table. While our balcony did not actually look out over Bourbon Street, we could easily see Bourbon street from it which was cool. However, if you're looking for the typical "throw beads at people experience" do not get the balcony overlooking Orleans street as there is not much foot traffic on it...pay the extra for the Bourbon Street balcony. I probably would do this next time!

    We had a huge living space downstairs with a wet bar, couch, chair, desk,  fridge, and TV...with French doors opening to the balcony. The upstairs loft was where the bed and the nice bathroom were.

    Upon arrival we were given 2 free drink tickets for their bar, 2 gold Fleur di Lies pins, and good service. There was also always hot chocolate, tea, and water in the lobby.

    I have 2 complaints for the hotel that knocked it down 1 star:
    1. The bed was very very firm. I know you can't please everyone with a mattress as I like my mattresses very soft with a pillow top, but I might suggest going more of a middle road with the mattress instead of super firm. If I hadn't been so tired at the end of each day from our adventures, I would have had a tough time falling asleep on it!

    2. The noise level was pretty high. I'm not talking about the outside noise level, that didn't bother me. I knew I signed up for a balcony on NYE, but it was the noise coming from INSIDE the hotel in the hallway that was extremely loud! The walls were really really thin! Our friends were also staying at the hotel and they said they could clearly here the room next to them engaging in some..."acts" let's just leave it at that.

    I would definitely consider staying at the hotel again if I returned to NOLA because of the location!

    05/01/14 | Link | Rating: 4.0
    47. Sara U.
    I'm surprised people report having bad service at this hotel. The service was one of the most outstanding aspects of our stay. Maybe they've listened to the feedback.

    The guy working the front desk upgraded us to a better room - first floor that double-doors leading out in to the courtyard! Our room was spacious, clean, and felt rather luxurious.

    I was really hoping to a have a ghost encounter, as this hotel is one of the most haunted in the city. No such luck.

    The only downer of this hotel is that they valet your car over to a garage on Canal which is pretty far. So getting your car back at check out can take quite a while - took us nearly an hour at peak check-out time.

    I definitely would recommend this hotel to a friend.

    14/01/13 | Link | Rating: 4.0
    48. Frances B.
    We came here the day after Mardi-Gra for a few day vaca, and I was so happy with our choice. I did lots of research on hotels in the French Quarter, and this was absolutely the best bang for your buck. We wanted a beautiful, traditional Orleans style hotel with decent service at the best price, and that's what we got. When I made our reservation I mentioned it was our first trip to New Orleans and we were celebrating our anniversary- they upgraded our room at no additional cost to a loft room, so we had 2 floors to ourselves.

    The valets and bell boys were always so helpful with getting cabs and giving us directions, and everyone was always extremely helpful. We loved New Orleans, and partly because we had a nice little home in a great location in the quarter. When we come back to New Orleans (we will be hurrying back) we will stay at the Bourbon Orleans again.

    27/02/13 | Link | Rating: 5.0
    49. Barbara S.
    This hotel has just the right amount of loveliness. Not too fancy, but beautiful in a simple and classy way. The staff was just the best I've ever encountered,  even when asked about ghosts!   Everyone was just so friendly. The hotel was always clean and quiet. One day even Santa came to visit, kids were lined up in their Sunday best, just to sit on his lap. I had a great stay and if/when I return I may just stay here again.

    26/12/13 | Link | Rating: 5.0
    50. Tanya C.
    Just checked out after a week stay at Bourbon Orleans. It was nothing but pleasant. The rooms have classic decor with modern amenities and good-working wifi. Service is five star. And the cherry on top is the hotel bar Bourbon-O, a must-stop for cocktails (actual cocktails, not the sugary fishbowls) and chat with a bartender (if you're lucky, you'll see the bartenders performing magic tricks!).

    16/05/14 | Link | Rating: 5.0
    51. Mikie H.
    This hotel is very nice and conventionally located on the corner of Bourbon and Orleans. The restaurant "Roux" has excellent food.

    The beds have a horrible plastic mattress pad under the fitted sheet that crinkles and moves around noisily while you try to sleep. I asked the housekeeping staff to remove it so that a good nights sleep could be had but it was never done.

    Our room 202 had a great view of the pool area. Very spacious room.

    23/02/14 | Link | Rating: 4.0
    52. James D.
    This is my favorite hotel in the Big Easy. Not because it's the most fancy or has the best amenities but because of its location. It's literally located 50 feet from the heart of Bourbon Street. You can drink and party to your heart's content and stumble home relatively easily.

    Staying in the French Quarter is safer than outside of it. I would not recommend staying at any hotel not in the French Quarter.  It's amazing how noticeably unsafe it gets within a few blocks of the main area.  

    There is a small pool area located in the center of the hotel. It's not much but adds a tranquil escape from the Bourbon Street craziness.

    09/04/13 | Link | Rating: 5.0
    53. Katie H.
    Billed as the most haunted hotel in New Orleans.  Happy to report that the ghosts let us get a good nights sleep.

    The location of the hotel can't be beat.  Close to all the attractions you will want to see while visiting.

    The rooms are New York boutique style.  Meaning small, hip, and comfortable.  Was happy that despite it's proximity to the square and Bourbon Street that the room was extremely quiet.

    Took a quick dip in the pool before heading out.  The pool was wonderful and a nice size.  

    Does have attached restaurant and bar.  Did use the free drink tickets at the bar and was pleasantly surprised by the friendly staff and strong drinks at the bar here.

    Would love to stay here again on my next visit.

    24/05/13 | Link | Rating: 4.0
    54. Kelly A.
    I booked a hotel room through Expedia for The Bourbon Orleans Hotel on August 5th 2014 for New Year's Eve through the following Saturday.  I have printed documentation from Expedia stating "Total: $______ Payment due at check-in.  Total hotel charges including taxes are billed at hotel.  A deposit is not required to complete this reservation. Your credit card will be used to guarantee the reservation.  $0 due now".  I have printed email documentation with confirmation number and itinerary number from Expedia to show my reservation had gone through with the Bourbon Orleans ("We have confirmed your hotel reservation with the property").  However, last week (one week prior to our departure), I called the hotel to confirm my reservation was set and was told by the hotel that they had cancelled my reservation in November.  When I asked why I was told that the hotel's policy for New Years and Mardi Gras is to collect full payment due upfront and that they had attempted to run my card and the charges did not go through.  I have extra security on my credit card to prevent fraud and had already notified them that I was traveling in December.  They declined the charge assuming it was fraud and the hotel then cancelled my reservation.  NO ONE NOTIFIED ME.  If I had been called by hotel I would have paid in full immediately as requested, or if Expedia had listed the hotel's "temporary policy" I would have paid it in full in August.  As far as Expedia was concerned, the reservation was still correct and I was all set for my trip, but the hotel informed me that they no longer had any rooms available and I was out of luck one week before New Year's.  I asked to speak with the supervisor (Drew) and he did not show concern whatsoever that they had stranded 3 females a week before departure without even notifying me of the attempt to charge my card or of the cancellation (Expedia also told me they found him rude and completely unhelpful).  I did read them word for word what booking through Expedia stated (that no deposit was required and that the payment would be due at check in), however, according to them that was Expedia's mistake as they should have made me aware of their two night a year policy.  I plan to submit this concern to both the BBB and consumer advocacy as travelers should be aware that this hotel may cancel their reservation at any time without notifying them and has no intentions to assist their customers in the event that they leave them completely stranded.  Triple check that your reservation hasn't been cancelled or you may be in for a horrible surprise when you try to check into this hotel. Happy New Year's!

    29/12/14 | Link | Rating: 1.0
    55. Rachel B.
    Part of the New Orleans Hotel Collection, the Bourbon Orleans hotel is located on Bourbon Street in the heart of the French Quarter with a view of the back of the Saint Louis Cathedral in Jackson Square. This is one of the top-ranked hotels in the city and it is easy to see why after our recent stay. At some hotels you might have to choose between character and luxury, but not at the Bourbon Orleans where you get both historical charm and grandeur.

    From the moment you enter the lobby, you are warmly welcomed by tall ceilings, grand windows and sparkling chandelier, and during the holiday season with Christmas decorations sparkling up the open area as well. This was the last hotel of our Thanksgiving stay in New Orleans and it was certainly the most opulent.

    It is also the most centrally located hotel that I have ever stayed at in New Orleans. To be honest, I was not sure about staying on Bourbon Street. The area is more of a lagniappe for us, an extra or a side, and not the focus of our visits to this city of many offerings. So this would be the first time that we really immersed ourselves in the area, which I decided to embrace from the get-go.

    I knew coming in to our stay that the reviews for Bourbon Orleans were very good. The New Orleans Hotel Collection provides a lot of complimentary amenities, including free wifi, bottled water, coffee and a welcome beverage at their on-site bar called "Bourbon O". We stayed in a traditional King room, which was huge. The hotel also offers rooms with balconies, two floors and lofts.

    Rooms offer MP3 docking stations, in-room dining, an on-site restaurant onsite "Roux" (which was closed when we were there), fitness center, large saltwater pool (under maintenance when we were there), spacious bathrooms with granite countertops and a walk-in shower, a workspace area and involvement in the Stash Rewards program of boutique hotels across the nation. As an example of their high-end focus, coolers and ice chests are not allowed, and no roll away beds... this is luxury on Bourbon and not a party hotel.

    My only tip is that you bring along a sleep mask if you prefer darkness as there are blinds in the room that do leak some light.

    13/12/13 | Link | Rating: 4.0
    56. X O.
    1. Booked a Vieux  Carre room, which is described as a rm with a wet bar and a sitting room.  I was checked into a room with neither of these features.  When I inquired, I was given neither an apology or an option to upgrade, but was told that they are fully booked. They brought up two dinner chairs as remedy. Again, no apology.
    2.  When I requested a wine opener, They refused to bring it to the room.  Again, no apology.

    It  is a very beautiful hotel in a prime location.  Across the  street is the most awesome book store and the back court yard of St Louis is half a block away.
    However, the staff is lacking a certain notion of... CUSTOMER SERVICE.  It is very confounding and uncharacteristic of FQ in general.  Lovely hotel. Bad management.

    16/12/13 | Link | Rating: 2.0
    57. D K.
    We usually stay at the Hotel Provincial when we visit the French Quarter but it was sold out so we chose the Bourbon Orleans.  Overall this place was wonderful but we stayed in room 511 which was only two rooms away from Bourbon Street.  FYI - Bourbon Street doesn't get quiet until about 4:30 am.  If you want peace and quiet you must ask for an interior room or a room closer to Royal.  

    THE ROOM:  The room nicely accommodated our family of four and the balcony was a bonus.  It was a great place to people watch, listen to the music coming up from the street or to sit quietly and relax.  It was a small balcony but perfect for one or two parents to escape from the kids for a while.  

    BATHROOM:  Nicely updated, good shower head and pretty big but I missed not having a bathtub.  The biggest pain in the a$$ about the bathroom was that the fan was motion activated so every time you walk in, it turns on.  Bad idea.  You folks should fix that.      

    BEDS:  The beds were incredibly comfortable and I'm sorry I didn't pull off the sheets to see who made the mattress before we left.  Yes, it was that good.  I loved the pillow so much I bought it as we checked out after a four night stay.  Thank you Kiana Stewart at the front desk for your southern hospitality and making our stay so memorable.  

    FOOD:  Part of the package we bought included breakfast and the service of the staff was wonderful.  The food was good and dining area ambiance was nice with the light coming in through the big windows facing Orleans.  

    PARKING:  The valet parking guys were friendly, professional and fast.  Thank you, Louis Miller and others, for taking such good care of us.

    09/07/13 | Link | Rating: 4.0
    58. George F.
    This hotel was a great choice!
    I came with my family so i wasn't looking for a party hotel, so I was happy to find that this location is quiet but classy.

    The location, like lots of the French Quarter is great, right near all the wonderful places and streets.

    Only bad parts:
    1.room service hours suck, just walk up the block and eat. 2. This is not a good location to find a cab.  3. The TV never worked

    12/02/14 | Link | Rating: 4.0
    59. Stephanie L.
    After YEARS of dreaming about staying at this hotel, my hubs & I finally did for our 10th Anniversary/Vow Renewal trip to New Orleans!  The location in the heart of the French Quarter is just lovely for a Vow Renewal ceremony on the balcony of a balcony loft suite and I can not thank all the wonderful staff who helped me secure the hotel room of my dreams!!  Megan & Laurie - KUDOS!! :-)

    DO IT... If you can go for it, get the balcony loft suite, you will NOT be disappointed. With the bedroom upstairs, you feel like you have living space, and we certainly did with over a dozen people in our room for our ceremony!  Friends & Family we had in town with us staying at other places were SUPER JEALOUS of our hotel!!!
    Sleeping and noise is NOT an issue in the loft suite as you are set back & tucked away from the noise below on Bourbon!  The hotel lobby is breath-taking and a gorgeous setting for pictures, as well as the courtyard, and ballroom areas!  My inner Princess loves her new bridal pictures!
    Very comfortable bed, linens, and towels... The shower was weird, but classy, and while the setting of the entire hotel is old-world charm, the bathroom is modern - NICE!!  Location is PERFECT and I COMPLETELY regret changing hotels mid-stay in Nawlins, as I often found myself dreaming I was still on my balcony over-looking it all!

    Oh, one more thing... Make friends with the bar staff... even after we changed hotels, we found ourselves here a lot just to talk with them... Very fun, personable, and FULL of knowledge!!! :-) Thanks Stephen!!!  

    I know my next visit I will be staying here again... and I will recommend to anyone visiting this great city!!

    06/11/13 | Link | Rating: 5.0
    60. Andrew D.
    This hotel is absolutely beautiful, well kept up, comfy beds and top quality service.  I strongly recommend this hotel for those looking for a quality hotel close to all the Bourbon Street action.

    13/12/14 | Link | Rating: 5.0
    61. Lyall N.
    First and foremost, the staff, from the front desk staff to the housekeeper, was the most courteous and helpful I have seen in years! They seemed to truly like their jobs and went beyond the call of duty to make us comfortable. Bravo! The location is perfect, a stone's throw from Jackson Square, and more importantly, the Cafe du Monde and beignet deliriousness! The property itself is lovely and historic, though they could do a bit more to highlight the building's historical role in New Orleans. They have a great pool and the room was impeccable, well-apportioned and always clean. We are regular visitors to NOLA and this will be were we stay in the future.

    23/12/14 | Link | Rating: 5.0
    62. Jennifer G.
    What a lovely hotel and friendly staff!! Had a great stay here, they really know how to make you feel welcome.

    27/12/14 | Link | Rating: 5.0
    63. William D.
    Stayed here over a weekend as part of a wedding in October and I can express how wonderful and helpful the staff was. They all truly went above and beyond. Megan, who runs events, was so helpful.

    The location is perfect. We had a balcony over bourbon st and while it was noisy at night that was expected. The room was large and laid out well.

    22/10/13 | Link | Rating: 5.0
    64. Hannah C.
    My husband and I stayed at Bourbon Orleans during a recent weekend trip. We only stayed one night and while it was conveniently located near Bourbon Street and all the action, it is also severely overpriced. We were charged $306 for a one-night stay. We didn't order room service or anything extra other than valet.
    Next time we will just stay at the nearest Holiday Inn.

    03/09/14 | Link | Rating: 1.0
    65. Janet P.
    Amazing hotel in the French quarter... PERFECT location... Great service
    Beds were very comfy and rooms were very nicely decorated.  Great breakfast buffet in the morning, and a beautiful salt water pool
    In the center courtyard area .  I would highly recommend you stay here.

    30/04/14 | Link | Rating: 5.0
    66. Sarah W.
    Nice historic hotel. Unfortunately our room smelled like smoke from apparent partiers the night before. This was disappointing, knowing how much we had paid for the room. Valet was $36 for the day and our car was returned in great shape. The hotel staff and literature they gave us made it sound like we needed to be extremely careful and like a dangerous area but we had no problems.

    22/03/15 | Link | Rating: 3.0
    67. Erin O.
    5 star location that loses stars for the details. Having said that, the location is so prime that I'd stay here again in a heartbeat. You are right behind the Jackson Square Cathedral and one block from Bourbon Street. It's a little less rowdy than being right on Bourbon Street (we stayed at Royal Sonesta last time we were here), but still right amongst everything. Two minute walk to Cafe Du Monde.

    Here's the details that the hotel needs to work on:
    -The bedding was a little scary. We had to have my daughter's sheets and blankets changed the first night because of the stains that went all the way through to the mattress pad. Upon removing the bedding, I saw the atrociously stained mattress, which grossed me out all the more. I never felt clean in my bed, either, and it was the cleaner of the two.
    -Bathroom was spacious but the black marble never looked completely clean. And when I saw the maid spray cleaner OVER all our belongings (including tooth brushes), I was horrified.
    -We were there for 5 nights and they never gave us a new bar of soap for the shower. We had tiny slivers left.
    -Ditto for toilet paper. They didn't always remember to leave another roll.
    -Door staff was hit or miss. Sometimes they were just chatting and there was no greeting and no door opening happening. Sometimes, top notch.
    -Space for a mini fridge, but no such refrigerator existed.
    -If you have certain room numbers, you have to hike about a mile from the elevators. They eventually tell you that you can use the service elevator, which helps, but it's messy and smelly.
    -We were in our hotel early each night since I was traveling with my daughter and mom. Not out there partying. So my daughter and I wanted to watch movies at night. No go. The pay-per-view movies didn't work for two nights and by night three, we finally got it going for a hefty $17+ room charge. Firstly, way too high. C'mon. Secondly, we waited several nights for you to fix this, it would have been classy to comp the damn movie.
    -Inside noise was really bad. We could hear every door and every conversation and people stagger in at all hours of the night, so beware.

    So overall, it's a long list of things that need improvement, and that doesn't include that the rooms are very small and beds are so close to walls you can't maneuver on the wall side. But the damn LOCATION! Seriously, best in the French Quarter. And with an inner courtyard room, we had no outside noise issues.

    30/03/14 | Link | Rating: 3.0
    68. Jonathan S.
    Stayed here over Labor Day weekend. Location and staff get 5 stars, and overall I would rate this hotel 4 of 5 stars. Centered in the middle of all the action of the french quarter. I had read about noise levels being an issue at this hotel. I had a second floor room facing Orleans street. Street noise wasn't an issue, but it was very easy to hear noise in the hallway and adjacent rooms. The room was nice and clean, and the cleaning staff were friendly and helpful. I would stay here again.

    The staff was great and the welcome drink in the Bourbon O bar was a nice perk. The bar is great, and the bartenders are very welcoming.

    07/09/14 | Link | Rating: 4.0
    69. Inês L.
    Over a year late. Just ready Tracy T's review but, basically, this place is in a perfect location and was so fun and so nice. Super cute and I would stay here again.

    07/08/14 | Link | Rating: 5.0
    70. Andy S.
    Lovely hotel in a prime location in the French Quarter. There is some history to the hotel, but I am not sure what it is. Look it up if you are into that sort of thing. Besides the history, it is still an old yet modern hotel with good clean rooms, beds, and bathrooms. I wish I would have checked out the pool while I was there, but time was limited.

    There is also a bar connected to the hotel that is right off of Bourbon and gets touristy at night. it is still a fun atmosphere to be in.

    Tip: If you are in a car, you will have to get it valeted unless you park in a lot on Decatur which is a little walk and might cost more.

    09/08/13 | Link | Rating: 4.0
    71. Beth A.
    Currently here and incredibly disappointed with our stay especially given my previous experience at this hotel.  Will absolutely update when I have more than spotty service, and I certainly hope this rating doesn't drop any further. :(


    ok so when the room was booked we specifically asked to be on the 6th floor, no prob they said, get to hotel and were on the 2nd floor.  our room was above the bourbon o because all night long we could hear their shitty lounge singers; our room was also below, what i later found out to be the uncarpeted 3rd floor, to which all day/night we could hear every tip toe from the ppl staying there

    our room was set up super awkward, large sitting area with nowhere to sit;  tv was not centered bw the beds and was set in an alcove; it also kept going out anytime we tried to watch it

    our room was not cleaned well, i expect to go take a shower and not have former guests hair sticking out from the drain cover.  the exhaust fan would not stay on and one of the beds actually had a plastic mattress cover on it, really?

    my travel buddy was super stoked to use the pool, which the hotel conveniently failed to tell us prior to check in, was closed for renovations

    when we booked thx brunch we were told that it would be served in the ballroom, it was not, it was served at their restaurant.  it was also incredibly cold to the point where we sat with our jackets on the entire meal.  

    ordered room service one morning and the food was almost room temp by the time it got to us; every day the hallways were disgusting with old trays that hadnt been picked up

    the only saving grace while we were here was the super sweet older man concierge

    super bummed with that experience, will definitely try another hotel next time i visit

    29/11/13 | Link | Rating: 2.0
    72. Adriana H.
    Amazing hotel in the heart of the French Quarter. Highly recommend!!! Spent a few days with my daughter while attending a Beyonce concert. Walking distance to the concert and all the local attractions. We didn't rent a car and we didn't need it. Location is everything and I would stay there again.

    24/01/15 | Link | Rating: 5.0
    73. Ashley B.
    We stayed here for a bachelorette party & absolutely loved it! Beautiful hotel & super friendly staff! Happy to report we had a lot of ghost made their presence known & we were on the first floor.

    05/02/15 | Link | Rating: 5.0
    74. Aaron S.
    Really loved our stay here. Staff was very friendly and helpful. Sunday morning Bloody Mary was best we had in town and only $5! This is the perfect central location with plenty of old New Orleans charm. Only complaint was that our shower was a little difficult for a tall person. We were in a double room so might be better in one of the nicer rooms, not sure.
    Would definitely recommend it.

    03/11/14 | Link | Rating: 4.0
    75. Midwest Mom M.
    Gross ! The front desk staff was plesent,  the concierge was a helpful guy and the location in the French Quarter was great. Unfortunately that is where it ends. The room was dirty, not filthy but not clean either. The maid service was horrible. The maid picked up obviously dirty towels (very visible dirt) and hung them back up. The shower was moldy looking and stained and the bathroom floor had dirt and past guests hair all over the floor. When I dropped an earring it rolled under the bed and when I went looking for it there was an old sheet and food wrappers under it. On the last day I popped back into my room to freshen up before dinner to find my hair brush filled with long thick black hair and my make up case rifled through and lotion used. I have very blond shorter hair so this was obviously not my hair. I called up someone from the front desk who was equally grossed out that the maid would use my hairbrush , took the hairbrush as "evidence" and need up crediting back one night as a courtesy.  They did not offer to purchase a new brush (and this brush was admittedly a splurged on expensive 50$ brush) and they didn't offer to replace anything else in my make up bags, toothbrush, lotion or anything else which I thought was cheap and low class of them. I was not going to re use my stuff after someone had broke trust and went through it- God only knows what grossness was exposed there.  
    I had to spend half a day out of my 3 day getaway with my husband to get new brushes, toothbrushes, make up and lotions and I felt the hotel should have paid for that, especially since it was undeniable that this happened by a staff member to us.
    I'd avoid this hotel until they learn to treat their guest and guests valuables and privacy with utmost class and care.

    15/09/14 | Link | Rating: 1.0
    76. Katie R.
    A beautiful hotel in a beautiful city. The rooms were spotless and staff were so friendly. The location is perfect and is steps away from bars and restaurants. This place was worth the money.

    27/11/14 | Link | Rating: 4.0
    77. Antaash U.
    I love this hotel. I loved this location.  Why? The Bourbon Orleans is a boutique hotel located far end from the mayhem of Bourbon Street (at very affordable nightly rates).  However, it's steps to Jackson Square and from most of the things people would enjoy visiting in the French Quarter i.e. Cafe du Monde, The French Market, restaurants and shopping.  The hotel is lovely, well taken care of and one of the few with a pool.  Our room was really comfortable and nicely decorated.  The staff is also very helpful and were always eager to help us with anything we needed. We were always greeted with a smile, whether we were coming or going.

    The hotel has a restaurant with limited hours that we took advantage of one morning before heading out on our tour.  It was an all you can eat buffet with a great selection of hot and cold items.  The price was also comparable to what you would pay anywhere else for such a meal.  There is also a bar in the hotel, that is set off to the side.  Though I don't drink, it was nice to relax with a virgin cocktail  and listen to the live jazz performers the hotel brought in.

    My only complaint is that they do not provide you with lotion in the bathroom! Just a small thing compared to all the other wonderful amenities and service the Bourbon Orleans offers.  I have definitely found my new go-to hotel in the French Quarter.

    08/05/14 | Link | Rating: 4.0
    78. Zemy A.
    I got an Expedia mobile deal for a quick 1 night stay at this hotel and it was perfect. It perfectly situated right off of Bourbon street, the staff were all helpful, attentive, and polite. They have a great pool and gave my bf and I each a free drink at their bar when we checked in. We have stayed at quite a few hotels in NOLA and so far this one was most impressive. The rooms are small but who spends anytime in their room when in NOLA anyway. They also have a reward program that lets you earn points for free stays in the future. I highly recommend this place.

    Pros- clean, perfect location, pool, free wifi, helpful staff, allow u to leave your luggage with them after checkout if needed so you don't have to drag your luggage around

    Cons- small rooms, expensive parking valet parking

    09/08/14 | Link | Rating: 5.0
    79. b j.
    I really enjoyed my stay here.

    I had a small room on the 5th floor - it was a squeeze, but it was very clean, comfortable and well appointed.  Nice big closet with iron & board, plenty of hangers, 2 dressers - so plenty of room to unpack, safe, Wifi, coffee, water, work space - which I always need, big tv, fluffy comfy bed, good water pressure, plenty of towels. The windows have shutters so it's easy to control just the right amount of light coming in which I really appreciated...I don't like a fully dark room.

    I had a pretty view of the top of the Cathedral, so I always knew what time it was and I do love the sound of church bells. I also had a view into a courtyard below and someone got married while I was there with fairy lights and a small party which was quite beautiful....no...I'm not actually a voyeur, I only looked for a moment...I couldn't help myself! It was so magical!

    Yes, the hotel is haunted...but I'm not gonna say how I know that...

    My room was pretty far from the elevator, so if you don't want to walk a full block in a big circle ask before you check in and I know other friends who have had to request a room move because of street noise, but these are all easily solved problems.

    Staff is warm, attentive and friendly. The hotel is minutes from anything you could possibly want to see or do in the Quarter.  You can hook a left out of the front doors to avoid the chaos and often foul aromas of Bourbon Street.

    I go to New Orleans once or twice every year and I would definitely use this hotel again if it comes up as an option - definitely at the top of my favorites list.

    08/11/14 | Link | Rating: 5.0
    80. Jeff L.
    This place has history. That is a nice way of saying that it is old.

    They take some pride in how old they are, so that might explain the following:

    - Elevators that don't work. (Even employees have a hard time getting it to read their key cards)

    -Walls that are really thin. If you have a room near the elevator you can hear every person stumble back drunk towards their rooms. My friends had a room on the 3rd floor and they could hear the party on the street.

    -Housekeeping that starts knocking on your door from 9am onwards regardless of whether or not you are checking out that day. (If you stay here just remember that hanging the "don't clean I'm sleeping sign" on the door is mandatory - especially if you are hoping to sleep off a hangover that you may have gotten on nearby bourbon street)

    -They have wireless that works sometimes, but only if you are using a computer. No wifi for phones!

    -The 6th floor is slanted because some of the walls are that of the roof. It also had just one window and that window would not open. This meant that when the heater dried up the room overnight there was no remedy to the really dry air the next morning.

    -The gym was super small - I couldn't raise my hands over my head without hitting the ceiling - it made handstands and burpees difficult...

    -They have an automatic fan in the bathroom. If you walked in it turned on. There are many scenarios where people use the bathroom when a fan is not needed - more scenarios than when a fan is needed - having to hit a button to turn off the fan every time we used the restroom for a non-fan reason became very obnoxious.

    -Pillows that just seemed off - too lumpy to be comfortable. (And I'm not usually picky about pillows)

    Some positives!

    Their attached bar is great. Good service, good drinks.
    The service is very friendly if relatively slow ("we'll bring you a humidifier" they promised... they didn't)
    The location is in the middle of a lot of interesting activity.
    The gym is small but generally very empty!

    30/12/14 | Link | Rating: 3.0
    81. Shengte Y.
    Stayed here for 5 nights on our trip to New Orleans. The hotel is very beautiful and the staff extremely nice. We had a courtyard facing room on the 6th floor of the hotel.

    The hotel rooms wrap around the courtyard and there's only one set of guest elevators. The first time we came up we had to walk past 50+ rooms, it was a pretty far walk. Luckily we were at the end of the building and ended up using the staff elevator.

    Upon check-in we received two free drink vouchers for the bar. On weekend mornings there is a little mimosa, bloody mary bar setup in the beautiful lobby. The drinks were made perfectly and only $5. Great way to start your morning. There was always fresh coffee set out in the lobby every morning and in the afternoons there were ice water and ice tea.

    The room we had was extremely small. It was almost as small as the rooms in Italy. There was a 40 or 50" LG TV in the room which was nice. Since we weren't really in the room much, the size of the room didn't bother us much. One thing that was annoying was the motion sensing exhaust fan in the bathroom. It was super loud and most of the time just walking past the bathroom would trigger the fan.

    Another thing that might be of concern to other guests is the lack of a pillow selection. The pillows we had were really hard. We called the front desk and they brought up more of the same pillows. Oh well.

    Otherwise this is a great hotel in a great location right between Royal St, Bourbon St and Jackson Square. It's about a 5-10min walk anywhere within French Quarter. Would definitely stay here again.

    Oh and I was pleasantly surprised at how fast the WIFI was on the 6th floor!!

    20/01/15 | Link | Rating: 4.0
    82. Nick R.
    I have been staying at this hotel for 10 years now during FQF and it never disappoints.  Highly recommend it to anyone

    11/04/15 | Link | Rating: 5.0
    83. William L.
    Regarding Breakfast with Santa at the Bourbon Orleans, a guest contributor from the family writes:

    "My daddy and mommy take me to the Bourbon Orleans every year to see Santa Claus.  That's right, I said SANTA CLAUS! He is really there!  I have noticed that Santa can look different on TV and other places, but before he visits my house on Christmas Eve, the real Santa is at the Bourbon Orleans.  

    "Both my parents say that the food has gotten much better for this special event, which means the restaurant is probably pretty good.  I just love their French toast and bacon.  Daddy says, ;why don't you try some of the other things'.  Later, he'll say 'that half-slice of French toast and bite of bacon cost me fifty bucks'. Oh Daddy, cheap cheap Daddy!

    "A nice lady dressed like a big Elf sings Christmas songs and leads story-telling in the big room.  There's a big tree in the middle of a low table where we can all sit and draw while our parents go back for multiple bowls of what they say is 'some of the best chicken and sausage gumbo we have had in a long time.'   They also said 'the rest of the buffet is more conventional breakfast food and pastry, well executed but unremarkable.'   Then they say, 'we should put this in the review', but not before talking about it first in front of me.  Blah blah blah, did you get a picture, blah blah, what do you think of these eggs, blah blah, be sure to tip well.  Parents can be so boring!   But not for long, because soon Santa himself comes in and visits every table!  Mrs. Claus reads stories.  He is a very nice Santa and he recognizes me every year!

    "We also get a visit from several mythic historical characters from my city's long history: Jean Lafitte, George Devol, Madame Pontalba, and many others make their way through the room in their fancy clothes, or as my mommy calls it, "accurate period costume" (whatever THAT means!).

    "She says these historical characters are are carried by the spirits of several famous New Orleans actors my mom says 'are faces you might see on Treme or in a movie', with names like Dane and Mikko.

    "Other boring stuff my parents said was "the valet parking is efficient" (though we park blocks away and walk--again, cheap Daddy!), "what a great location, just behind St. Louis Cathedral; if we didn't live here, we might stay here",  and "the staff is friendly and helpful".  

    "I give the Santa experience five stars, because I have so much fun! My parents are ok with that, based on 'the level of attention by service' and 'though it's not a marble-encrusted palace with a famous name, it is in the heart of the Quarter and has obviously upped its game' (they sure like fancy talk for their 'reviews'!) and 'if the quality of the Christmas buffet is any indicator, the in-house kitchen knows what it's doing back there'.  They are COOKING, silly Daddy!  (I know, because I ate a half-slice of French toast and one bite of bacon! )

    21/12/13 | Link | Rating: 5.0
    84. Haronyd M.
    The Bourbon Orleans Hotel was the perfect choice as our place to stay in New Orleans.  The location couldn't possibly be better since you're blocks away from Bourbon street and at walking distance from all French Quater attractions.  The hotel itself looks both modern and historic.  The room was just right for us.. King size bed, big bathroom, and nice view of the pool.

    The staff was incredibly helpful from the moment we arrived. They greeted us outside and carried our luggage in. The check in process was very smooth, as was the checkout. The only thing that didn't run as smoothly was the valet.  We actually rented a car because we had a day-trip planned, and kept it parked in the hotel overnight. You call the front desk for your car when you're getting ready to leave and it should be ready for you within 15 minutes. We actually waited an hour for ours. There was some issue with retrieving it.. Not quite sure what happened. They handled it very gracefully. The manager came and apologized and waived our parking charges for our entire stay! I really appreciate that they went above and beyond to make it right. I would definitely stay here again on my next visit to Nola!

    16/07/14 | Link | Rating: 4.0
    85. Lou S.
    My girlfriend and I stayed here for four days from Dec. 30th through Jan. 2nd.

    We loved this place. The room was small but clean. The staff was attentive. Pricing was just right. And we were a half block from all the action on Bourbon St. We thought that noise might be an issue, but once we got in the hotel, we didn't hear a peep from all the chaos going on outside. There's also a lot of history connected to the hotel.

    Adjacent to the hotel is the Bourbo O Bar. Great drinks, and it's a perfect spot from which to watch all the action passing by on Bourbon St. We also got a complimentary drink per person when we checked in to the hotel.

    The only negative comment I have has to do with the restaurant inside the hotel. It's called the Roux on Orleans. The night we went was a slow night. Although the waitress was nice, the food was terrible. The rice was undercooked and hard. I had to complain about it, because it was inedible. When i asked for another item on the menu, I was told they were out of it. The waitress did remove my entree from the bill, but it was not a good dining experience. I would have rather received a good meal. Although I'd go back to the hotel, i would never eat in that restaurant again.

    My recommendation: Book the hotel, but stay away from the restaurant. There are plenty of great places to eat with walking distance.

    17/02/15 | Link | Rating: 4.0
    86. Clarity B.
    Beautiful hotel in the heart of the French Quarter. Loved the history of this hotel.

    Just stayed here for seven nights in October 2014. We had a balcony room with two full size beds. Our room faced Saint Ann behind the hotel.... Not a courtyard/pool view room. The view was interesting. Lots of rooftops. I liked it. It was nice to be able to step out onto the balcony with my coffee.

    What I didn't care for:

    Noise. The doors have a little gap and it's like trying to sleep through a disco/party/concert/riot right outside the room. It wasn't even Mardi Gras and the party roar went on all night every night until 5am. Then street cleaning machines. Then garbage trucks unloading dumpsters. Get earplugs if your room faces out.

    Uncomfortable mattress. Too firm and lumpy for me. I had back pain the whole week. Between the noise and the mattress I was sleep deprived.

    Restaurant prices. High

    Comfort:  there wasn't a comfortable place to sit in the room. No couch. The desk chair was it and that leaned way back far. So I tried to sit in bed. Uncomfortable.

    Exhaust fan: abnoxious. It's on a motion detector that stops working when you are in the shower. Lame. Can't leave it on to drown out the party outside.

    Pillows:  Huge! They'll screw up your neck.  Almost bought me a new one.

    Things I liked:  

    The staff: super nice and accommodating.

    The decor: Beautiful.

    The location:  everything within walking distance.

    Cleanliness: good.

    Coffee:  In room or lobby. Complimentary and good.

    History:  old building with stories and a past.

    Price: ok. .

    Bar: nice comfty friendly.

    It isn't likely that I'd go back. The beds, lack of seating, and in particular, the NOISE are huge deal breakers.

    19/10/14 | Link | Rating: 3.0
    87. John M.
    I can't really find much of a downside to this hotel. The price is competitive for the location, the interior was really nice and clean, the rooms were fine, the free breakfast was good, the free drinks at Bourbon O Bar is a nice plus, and the staff was very friendly.

    Our room had a view of the pool, which I was slightly disappointed about, but what can you do? The pool looked inviting, but I was too busy eating and drinking everything in sight to even think about swimming. The room itself was pretty standard, nothing too fancy. I wasn't really in the room much anyway. It was a tad bit pricey, but you're paying for the location, which in my opinion is worth it.

    The location is great. I stayed here for my first adult age trip to New Orleans, and it was really cool being able to just walk right to Bourbon Street and be in the middle of all the hustle and bustle. Definitely a great experience.

    30/04/15 | Link | Rating: 5.0
    88. Abbey B.
    Location is great and the room was nice. We were on the 6th floor looking over Bourbon street. I was worried about noise due to previous reviews, but it didn't seem any louder than my current nighttime noise level in downtown Indianapolis.

    Like previous reviews I read, I would agree the showers are a little weird. Without a door, you have to put a towel down and water will get everywhere regardless. But meh, it didn't ruin my vacation.

    I will say I was a little perturbed when we arrived. After travelling all morning, we were greeted by red dress celebrators (fun!). We got to the hotel and our room wasn't ready. Not the end of the world, but it wasn't like we arrived early. There was a restroom in the lobby that was for guests only and another in between the hotel and the Bourbon "O" bar. While waiting for our room, I asked the desk attendant if I could use the lobby restroom and he directed me to the other one (for non-guests). It was completely trashed by people running in and out, enjoying the red dress festivities, so I just sat back down and waited until our room was ready.

    I would recommend this hotel to friends or anyone staying for a long weekend that wants to be in the French Quarter and near Bourbon street. Any longer of a stay, or if you want to see other parts of NOLA, I would go elsewhere.

    21/08/14 | Link | Rating: 3.0
    89. Grace C.
    We stayed here one night during our long weekend in New Orleans.

    I was worried that the rooms would be old but I really think they did a great job with upkeep. The room is small but sufficient for us. Our bathroom was clean and had everything we needed.

    Location can't be beat. I'd stay here again for convenience. The staff was very friendly and accommodating. It might take a while for the front desk to pick up the phone but they noted my wake-up request and called me in the morning so I didn't miss my flight.

    02/02/15 | Link | Rating: 4.0
    90. Dwain C.
    I again stayed 3 nights at the Bourbon Orleans Hotel (4/14, 4/15 and 4/16) in 2015.  Just like in 2014, the great staff made it a greatly enjoyable experience.  The location is perfect for exploring the French Quarter.  Plus, I took photos.

    18/04/15 | Link | Rating: 4.0
    91. Donna R.
    I am one incredibly lucky woman because my husband booked this hotel for my 30th birthday this year and we couldn't have been more impressed. It looked amazing online and then come to find out my Aunt and Uncle stay here every time they visit New Orleans.  We just knew we had to stay here.

    Our room was not ready when we arrived and it surprised us a little since it was around 3, but it was not a big deal at all. They gave us our free drink vouchers, took our bags, and we went and enjoyed some cocktails. The whole Bourbon O staff is just sooo much fun and insanely personable. We LOVED hanging out at this bar cause it was chill and classy, but no need to dress up.

    When our room was ready we got more drink vouchers (thanks!) and we quickly changed for a night out. Our room was great and we had a view of the pool, so it was definitely more quiet at night, which we greatly appreciated. Bathroom was nice and we loved the shower, good pressure and whatnot.  But it was weird cause there was no door... but alas I still enjoyed my showers there.  Plus the amenities you get smell great, my husband never packs shampoo and conditioner and he was digging what they had to offer.

    After our night out, we had the sweetest surprise waiting for us -- a bottle of champagne on ice, a treat to us for booking my birthday there. We were really touched and thought it was a great gesture, really shows that the Bourbon Orleans really cares about their guests.

    Throughout the rest of our stay we really enjoyed the flavored water and iced tea in the lobby, was nice to have with you in the hot New Orleans sun.

    Housekeeping was great, as was every staff member we encountered. On our last day, our flight wasn't until late and they held our luggage again so we could sight see more.

    This place is truly one of a kind and most likely the nicest hotel in the French Quarter. And the price is not crazy when you think about it.. we only paid about $40 more per person as opposed to a Best Western. You are the middle of every thing and its so easy to get anywhere from this location. Whenever we come back to NOLA, we will definitely be staying at Bourbon Orleans.

    29/09/14 | Link | Rating: 5.0
    92. Jessica C.
    Our first time visiting New Orleans, and definitely picked a great hotel! The staff was all so friendly and helpful, the place was beautiful and clean, and everyone was very accommodating. The hotel restaurant was also great (we had the breakfast buffet, yum!). The only drawback was that if you want a hotel close to the action, expect to be able to hear the fun from your bedroom (even until 5 am). The weekend was the worst, the music was so loud it was hard to sleep, but it got better during the week. If you do stay in a French quarter hotel, you should definitely think about getting a room not facing the street, but instead toward the pool or courtyard. But this is to be expected of a hotel near bourbon street. In spite of the noise we still loved our experience! We will definitely stay here next time!

    14/05/15 | Link | Rating: 5.0
    93. Tim E.
    Quaintly dated with a friendly staff. Beware, the bed linens are possibly the worst in hotel history. So let's get real...it's all about the central French Quarter location.

    19/04/15 | Link | Rating: 3.0
    94. Willie B.
    Went to Mardi Gras 2015 for the first time and found this hotel on Booking.com . I'm really happy we did too. It's location is one of the best reasons. The hotel itself is very elegant and rich history in New Orleans. Located on Orleans street between Royal and Bourbon streets is in the heart of the french quarter. Close enough to be near all the action but yet still far enough away from the craziness of Bourbon st.. They have a quaint restaurant inside the hotel. They have a ballroom for wedding and other events. The pool is heated ( we swam and it felt great great ) . There's a snack machine out by the pool area. There are two computers in lobby to use for free. They have a concierge to help plan your visit.And for Mardi Gras they bring in extra security at night to keep out guest who aren't staying there.
    Our room was clean and comfy and came with two free bottles of water. Closet had two bath robes and a safe and a Iron. There is also a coffee maker if you like to make your own coffee. The bed was comfortable but had a plastic sheet (probably for Mardi Gras) that made us sweat. TV was nice and easy to use. I was able to plug in my HDMI cord to play my IPad and watch movies which made me really happy. There's a desk and a very comfortable computer chair with two other chairs to sit also. Our room had a view of the pool. The bathroom was nice with nice tile floors that get cold at night so we put a towel down. There's a air vent that turns on automatic when you walk into bathroom. The shower has a weird half wall but had good pressure and was warm. I believe there was a hair dryer and a adjustable mirror. The only negative thing was we were right next to the elevator in room 502 so we had a lot of noise. My wife is a heavy sleeper so it didn't bother her as much as me but it was to be expected being Mardi Gras.
    The Location is the draw to this hotel but it has a real welcoming feeling the way it's designed. One of the door men said to us as we walked in " welcome home" and thought wow that is awesome. I really felt safe during Mardi Gras and all the staff were nothing but top notch. Over all we had an amazing stay here and hope to come back next year or later this year for the Jazz festival. Thanks for a great 1st Mardi Gras and 1st time to NOLA.

    19/02/15 | Link | Rating: 4.0
    95. Felicia P.
    Perfect location for my first visit to New Orleans. The hotel grounds and room were great--we had a balcony with a view of the pool. The front desk staff was accommodating and pleasant, but the doormen were a bit hot and cold. I also didn't care too much for the other guests. They seemed surprised to see us at the hotel, especially when we were in the pool area. Maybe this was due to the fact that we were the only African Americans at the hotel who were guests and not employees. Oh, and the bar served weak drinks--maybe because we used our comp tickets.

    I won't stay here for my next trip only because I don't plan to stay in the Quarter. I want to be off the grid next time.

    03/04/15 | Link | Rating: 3.0
    96. Nick D.
    My wife and I were married in the Andrew Jackson suite last weekend, and I can say that the hotel is gorgeous. We were immediately impressed with the decoration and staff upon arrival. The attached Bourbon O Bar is great, too - great cocktails with extremely friendly staff.

    The Andrew Jackson suite is ridiculous: two floors, wrap-around balcony, two restrooms, lots of seating, 3 TVs. Housekeeping stopped by twice/day, which was incredibly helpful. For our ceremony, our organizer, Megan, was outstanding - everything was perfect, organized, and stress-free. We had 12 guests, and the suite was perfectly-sized for everyone to hang out and socialize. Having the ceremony on the balcony meant that we inadvertently had ~100 guests joining us from Bourbon Street, which was definitely a fun surprise. Quick warning/drawback, though: you're staying just above Bourbon Street. It is LOUD, and you WILL hear music and partying until ~3am most nights of the week. Also, the hotel is "haunted" and I did hear some strange banging/clanging noises in the middle of the night, and my wife noticed some illegible writing in the steamed mirror in the restroom.

    It's expensive, but you cannot/will not beat the location in the dead-center of the French Quarter (one block from Jackson Square, Cafe du Monde - all that jazz). You can basically walk anywhere in the Quarter, and you have easy access to all of the public transportation (buses, trolleys, etc.).

    03/05/15 | Link | Rating: 5.0