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Hilton Garden Inn New Orleans Convention Center in New Orleans, LA

Hilton Garden Inn New Orleans Convention Center in New Orleans, LA

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Company Info:

Rating: 3.90

Address: 1001 S. Peters Street, New Orleans, LA, 70130
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

Hotels in New Orleans, LA



Comments (41):

1. Brigitte K.
Another excellent HGI experience.
Clean, neat, bright, nicely appointed in that HGI way.
Pool, Workout Room, Breakfast spot downstairs.

My only beef...they only have a pay lot or valet for parking.  I decided I didn't want to pay the $10 for valet...so i left my car on the street over night.   Guess what?  Totally fine!

The area was quiet...I could walk to food options, and the price I found at Hilton.com was hard to beat: $75.00 per night.

Enjoy your trip to New Orleans - try the HGI by the Convention Center.  Pretty nice.

25/03/08 | Link | Rating: 4.0
2. Alex M.
Dad wanted to get away from the chaos of the French Quarter, so we switched hotels, to the Hilton Garden Inn-Convention Center.  Of course, I sort of missed the variety fo live music in The French Quarter, but I can't say enough about the top notch service from each and every employee at The Hilton Garden Inn!....Janee at the front desk, Reginald the Bellman, Fred in Valet, our waiter Gary in the American Grill, the cleaning staff, and more...they all went above and beyond on a continual basis!  We needed a new alternator on the car, so unfortunately for the valet staff, we needed a jump in the pouring rain, then in the garage, and then once around the corner....what a pain in the arse!!   Oh, and yes, the room was nice and clean, it came equipped with a microwave, bevie fridge, coffee maker, took full advantage of these.  Keep up the great work, we will be back for sure!

31/08/10 | Link | Rating: 5.0
3. Ernie S.
This place might get a four if you're not driving a car, but the outrageous 28 dollar/night unavoidable "valet" parking (no self available) was just lame.  The valet takes forever and it's hard to park in the temporary parking when you drive up.  Also, they like to nickel and dime you-- for example, $3 bucks a day to use the safe and expensive food.  Otherwise, the a/c worked well, the pool was chlorine-y but nice, and weirdly it seemed like every single guest was a leisure traveler on vacation.  It's an ok bet, especially if you get it on priceline, but don't go way out of your way for this place with these extra charges.  It's close to Cochon Butcher--best sandwich shop in the city.  You can take the trolley from the convention center into the quarter for 1.25 (pay on board).

03/08/10 | Link | Rating: 3.0
4. andrea s.
This has got to be one of the best hotels I've ever stayed in. I came for the jazz fest and when I got dropped off, there was a doorman to hold the door open for me. I know that's their job but I've stayed at plenty of international hotels that dont even have that. it could be just the New Orleans charm.
Check-in was smooth and I learned they had their own shuttle to take people to the festival which was much more convenient than going to another hotel to be picked up. The bed was comfortable, the room had a microwave and a fridge and downstairs there was a 24 hour pantry that sold everything from frozen dinners to beer which was great if you want something in the middle of the night.
The breakfast was a pleasant surprise because 12.02 got me a buffet breakfast with cooks ready to prepare your meal and drinks were included. The service was phenomenal because the staff checked on me as I ate. That was a plus because most buffets, people just walk past you and you're lucky if they take your plate.
I didn't take advantage of the pool, jacuzzi, or exercise room because I was hardly in my room so I cant speak on these but I did look at them and they looked nice.
The staff and concierge were very friendly. Even the maids spoke to me in the hall. It felt like I was the only one on my floor because the rooms are very quiet.
There were cookies downstairs with lemonade at night and the kicker was the morning I checked out, they slipped my bill under the door. If I agreed with it, I just had to press a button on the phone leaving my name and I could leave my key in the room and bypass the desk. I had an early pick-up so that saved an extra step.
It was well worth my time and I found a new "home" in New Orleans.

27/04/09 | Link | Rating: 5.0
5. Sheila K.
The Hilton was on a one-way street (so we could not just come in from the other direction to the wrong side of the street and lower the lift onto the curb) and its only curb cuts were at the ends of the streets. My husband, in a wheelchair, had to roll out in the street to the end of the block (the entrance was mid-block). When we needed a curb-cut closer at our apt., it took less than one morning to put it in-- how hard could it be?
The room was clean and lovely (much better than usual hotel generic) and the bed had a sheepskin mattress pad-- very comfortable.  It cost us $109 on a Thursday and Friday night.  It had a rollunder bed and a roll-in shower that did not distribute water all over the floor.
 The staff when we arrived was wonderful and helpful.  However, after that night, we could not reach a staffperson at guest services by phone-- except the one time we called 15 times. Turns out, one person was answering the phone, checking in guests, and checking out guests.
 When we returned at night the valet parking guy was chatting at the curb and totally ignored me.  I finally went to the desk, where I was told that the man at the curb would help me.  I replied he seemed to be busy, and he was told to help me.  So the valet stopped chatting and issued me a new ticket without asking if I had one, so I got charge twice. No one helped us out and we had to get our luggage down without a cart, although bellboys were standing idle-- remember that the phone was being answered by the  person who also checked people in and out. So if you enjoy taking care of your own luggage, this is the place for you.

26/08/12 | Link | Rating: 2.0
6. Camille P.
I love this hotel!  Back in the old days, when the Metropolitan Club was the "it" thing, my gfs and I would book this place so that if we got too trashed at the club, we could just walk to our hotel room.  No taxi fee, no parking fee, no DUI.....sweeet!  The rooms are gorgeous, wonderful, and service is great.  I've never stayed long enough to swim in their pool but I'll let you know when I do.

29/05/08 | Link | Rating: 5.0
7. Sydney T.
My hubby and I took a weekend trip to Nola to check out the French Quarter and attend a concert. After reading lots of reviews, I had resigned myself to the options of staying at a dirty hotel where none of the lights worked, or paying an outrageous amount of money to rent a tiny apartment in the French Quarter.
Then I found the HGI at the Convention Center (with a little help from Priceline). Our room was clean, the price was decent, the staff was extremely friendly and helpful, the water pressure was great, and all the lights worked. We also really enjoyed checking out some of the Warehouse District haunts on our way to the French Quarter.
A few things to note:
The beds are small. We got a double, and the second night we ended up sleeping in separate beds b/c we couldn't fit comfortably on one bed together. We're not huge people either. If you have or are planning to find a significant other during your stay, I would recommend getting a king.
This hotel is on SOUTH Paul Street, not SAINT Paul Street. I'm sure most of you are smart enough to figure that out, but if you punch "St Paul" into the GPS, it will take you to the wrong place. FYI.
Yes, valet parking is $30 a day. Our valet in no way forced us to use this service, but we did anyway for the convenience. If you don't like it, you are welcome to drive around for an hour trying to find a space to park on the street for free until 8AM the next morning when you get ticketed because you're too hungover to remember to move your car. It's your call.
Ask the concierge for the name of a licensed cab service (most cabs in Nola aren't).
Ok, the hotel wasn't spotless - the hallway carpet was stained, and the walls had marks on them and stuff. However, our sheets were clean (they even smelled clean, which is a first for hotels that I've stayed in), and the bathroom was clean. That was enough to make me happy.
Yeah, this hotel isn't dirt cheap, but it's in a great location, it's clean, and the staff is friendly. If you want to stay in a five star hotel, you're going to pay a five star price.

22/11/10 | Link | Rating: 4.0
8. Traci T.
If you are looking for a place to hold an event, I cannot recommend the event staff more highly.  Our company held an event here this week and Caitlin was just terrific.  She tolerated our constant room configuration changes with grace.  The AV staff stayed late the night before our seminar to work with us, and actually attended the seminar to help with technical glitches during our event - which we did have.

02/11/12 | Link | Rating: 5.0
9. Jennifer B.
Not a five star hotel, but a five star stay!  An amazing deal at the Hilton Garden Inn by the New Orleans Convention Center turned out perfectly for a recent Louisiana getaway.

The Hilton Garden Inn was clean, quiet, and had impeccable service.  Although it is not in the French Quarter, we actually loved the location in the arts/warehouse district.  We walked everywhere, and it was especially close to some phenomenal restaurants on our list.  We always felt safe walking to and from the hotel at night, and if there wasn't a cab outside waiting, the doorman could always send for one quickly.  It's also quite close to the St. Charles Street streetcar line to access the Garden District and the universities.

The free cookies at night are a nice, homey touch.  The pool and hot tub on the fourth floor rooftop were wonderful- empty every time we went out, it was like having the whole thing to ourselves!  Our rooms were completely adequate, there was free wireless internet access, and the beds were comfortable.  A wonderful stay!

25/01/10 | Link | Rating: 5.0
10. Vena F.
we got a rate of 89.00 with free breakfast.  i'm not sure why anyone expects a 5 star property with prices like that.  i will say they have a 5 star staff though!   front desk agents, bellman, and restaurant staff were super helpful and generous with assistance with "this and that one"  i truly adore a property that considers family travelers.

the room was "dated" i.e. no flat screen t.v., room decor.  the linens were fresh and clean.  

the breakfast buffet was generous. i do think they need to replace the Omelet maker...he made scrambled eggs at best. LOL  i loved that they offered Boudin on the buffet!  bacon and sausage, biscuits and gravy, pancakes on request, waffle station  oh...the potatoes are like my beloved pillows of fried goodness a la Baby Barnaby's!  Oatmeal and Grit station...yogurt, fresh fruit, cereal and multiple juices!

02/01/11 | Link | Rating: 4.0
11. Adam D.
The lobby was a shambles, the walls are paper thin, and the housekeeping was horrible.  This was the dirtiest room I've ever stayed in.  Priceline really screwed me on this one!

02/01/12 | Link | Rating: 1.0
12. Alana M.
Hilton Garden Inn is everything I was looking for while temporarily lodging in New Orleans. The gym and pool is beautiful and the rooms are standard but well equipped and comfortable. Free wifi is a big plus. Hilton has a AAA discount as well.

23/09/11 | Link | Rating: 5.0
13. Caroline W.
We stayed here whilst they were renovating this hotel but We were very pleased with my room which was on the third floor. We expected there to be noise from the construction crews but we were pleasantly surprised at the lack of noise.

25/12/11 | Link | Rating: 4.0
14. Jasen F.
Meh is right.  Previous reviews make this out to be nice.  Location is average at best, still rather ugly outside.  Warehouse district right around the corner, along with the convention center.

This HGI definately a drag on the HGI brand...

Lobby average, OK weight room (not weights, just machines), rooms are OK, though they have ancient TV's like everywhere in New Orleans.

Honestly, it might be ok for Mardi Gras, and some folks might have been camping out early, because many rooms on many floors were either open or propped open and you could feel the wind roaming the halls.  Creepy!  

Breakfast average, no yogurt one day, and they were always out of cookies.  I didn't see any coffee or tea at night.

No doorman either - that must be special times, and the door are manual so pulling in luggage is a pain the ass!  Didn't notice much noise but not much going on when I was there.  Find somewhere else, like the Roosevelt!

27/01/10 | Link | Rating: 2.0
15. Hayden B.
This is a great hotel at a great price. Everything is clean and new, the desk help was professional and accessible, and the location is good. Plus there is plenty of free street parking which is clutch in New Orleans. I recommend it.

17/05/12 | Link | Rating: 4.0
16. Collin S.
If you are going to an event at the convention center, this hotel will do. Rooms are clean but the beds are extraordinarily hard. Don't expect any help getting your luggage in the building, but I found the front desk staff very nice and accommodating. Lots of good restaurants nearby, but not as close to Bourbon Street as you might think.

03/11/12 | Link | Rating: 3.0
17. Ruth Y.
I took at recent trip to New Orleans, and found this amazing deal (price-wise) for this hotel. I did not have high expectations - you get what you pay for right? Apparently not!

The hotel was really classy and clean. The lobby area was spacious and comfy with great couches. The rooms were immaculate. I am a bit neurotic; even checked for bedbugs. Not only were the sheets spotless, but the mattress topper (very comfy and soft by the way) was immaculate. The bathroom too was a gleaming white. Needless to say, no bedbugs in sight.

The bed and pillows are super comfortable. Soft and firm at the same time - not quite sure how they managed it except to say "ahhhhh!!!!!" :) The internet access worked with no trouble. And even though I do not remember seeing it listed on the website, I had a refrigerator and microwave in the room. Perfect for the crazy leftovers I had (it is New Orleans after all).

But the best part of the stay was the service. In this day and age where people can not be bothered to even do their jobs, everyone at this hotel gladly went above and beyond the call of duty to make guests' stay a comfortable one. From the valet, who watched my car for an hour, even though it was obvious I was not planning on valeting it to "engineering" (not sure why they call that department that) who looked for Febreeze and plastic bags for me at 2am.

The lady at the front desk working the night shift and I became fast companions. She went out of her way to recommend restaurants still open, help me find a charger in their lost and found for an electronic equipment, I stupidly forgot to bring the charger for, etc. etc. etc. The list just goes on; from the little things to the not as little things, she was friendly and patient going out of her way to really make my stay a nice one. And yes, I can be a high maintenance pain in the butt (mostly because while on, vacation I like everything to be perfect).

When I got wrong directions to drop off my rental car, I ended up missing my flight. When I finally made my way back to the hotel, they were extremely helpful and nice about the situation. They immediately offered to look for a deal for me to stay another night and ended up working out a fabulous deal for me. The lady checking me in jokingly offered (and made it happen) me my "old" room. Which was a nice touch, considering I probably would have gotten myself mixed up and ended up accidentally trying to break into someone else's room in the middle of the night. It was THAT kind of day I was having.

One thing you may want to keep in mind is that there is no lot parking.  Most people do not get rental cars, I know I am the exception, so this may not affect you.  There is a parking lot a half block down the street (sometimes full) and the valet option (more pricey) and meters all around the block.  The meters start at 8am, but they seem to be rarely enforced.  However, it may be more of a hassle than it is worth to get a car.  You'll have to decide; I wanted to see a few attractions that were farther away.

The upshot is that if I am ever in the area again, I will be looking into a room at this hotel again. I hate to say this because I am the definition of the word cheap, but even if prices were to be a bit higher than they were, it really is worth staying here for the EXTRAORDINARY service. Do yourself a favor, stay here, and eliminate the possibility that an unhelpful hotel staff will ruin your vacation. It is 5 star treatment at a 1 star price.

10/06/11 | Link | Rating: 5.0
18. Donald B.
Our room was clean and everything was fine. Our room keys had to be reset three times?

23/06/13 | Link | Rating: 4.0
19. Lauren S.
Great hotel option for film/event production crews.  The hotel staff are very nice and helpful.  Rooms are comfy and clean.  The pool could be better, but when do you really have time to swim when you're working?  The "to go" bagged breakfasts are a nice option when you don't have time for regular breakfast.

01/05/13 | Link | Rating: 5.0
20. Jc G.
Stayed here for 4 nights. Not a bad location, but not as close to Canal St. as the map made us think (our fault? but the walk back every night was long).

There's a few good spots to eat and drink close to the hotel on the Warehouse District. Everything else will be on the other side of Canal.

The hotel itself is like any other Garden Inn. The staff were always pretty flustered as this is a busy hotel. They didn't go out of their way to make our stay more enjoyable, but responded quickly when we asked them for a couple things.

I would recommend staying here if you are staying on points, or don't have any other options -- However there are a lot of hotels in the area that seem to be a better value and closer to where you want to be in New Orleans.

Try it, but be mindful of the walk or set some cash aside for a cab (ladies especially, if you're wearing heels).

16/04/12 | Link | Rating: 3.0
21. Kathy P.
I was very pleased with our experience at this hotel during our recent stay.  The hotel itself is very well decorated and has several sitting areas in the lobby area if you just want to sit around and visit.  Our room was clean, and the bed was very comfortable.  It was in a very quiet area which is one thing we were looking for.  It was about a mile walk to the French Quarter which is an easy trek unless it's 95 degrees with 80% humidity; in that case, there is the streetcar which runs about every 30 minutes..  There's also a Harrah's Casino within walking distance if you like to gamble.  The only thing that keeps this review from being a 5 star is the reservation clerk at check-in; she was less than friendly and didn't seem to want to be there. Not a great first impression.  But it only went up from there!

14/06/13 | Link | Rating: 4.0
22. Holly W.
I had a great experience at this Hilton Garden Inn. I have stayed at many Hilton establishments and this Garden Inn is fantastic.

Why? (in no particular order)
1.) Room prices were affordable.
2.) Room and hotel lobby was recently remodeled
3.) Mattress and pillows were quite comfortable
4.) Rooms were clean
4.) Front desk was very polite
5.) Complimentary wireless
5.) I left behind an expensive item that the house cleaning found and mailed back to me (when does this ever happen?)  

Thank you Hilton Garden Inn. I will definitely be staying here again!

27/11/13 | Link | Rating: 5.0
23. Tracie F.
Wow! I can't believe this place has gotten 4 stars...ever. Definitely not a 4 star establishment. They are lucky I am giving them 2. Let me explain...

Location...It is located in an "alley". We had a lovely view of what appeared to be an abandoned warehouse. I was actually frightened to walk in this 'hood at night. Never a plus for the hotel you are staying at.

The rooms...I am not a bed connoisseur at all. In fact, give me a piece of plywood and a pillow and I am happy. I wish this hotel had some plywood because it would have been better then their beds. When I laid down there was a large lump in the bed so my feet did not touch the mattress. Nice. Decor was mediocre. It was clean, which is always a plus.

The service...some of the WORST service I have ever encountered at a hotel. Our first impression was terrible. There were 2 men standing at the valet stand shooting' the s*&^ upon arrival. Instead of helping my mom up the stairs with her suitcase they stared at her and muttered "hello". Are you kidding me? You acknowledged her presence but couldn't help her up the stairs? Nice. We asked one of those men what we should do while we are in the area, specifically about a ghost tour. His response? "I dunno...I don't believe in ghosts." Um ok. I particularly liked the gentleman who stood at the desk and texted instead of greeting guests. Our departure was much the same. Instead of helping me with my suitcases the guys stared at me. Nice. On a positive note (why they are getting a "free" star) there were 2 employees that were particularly nice. Both Cullen and Michael (I think that was his name) went out of their way to help us "plan" our trip. They made restaurant reservations for us and even offered to come and get us if we got lost. I thought that was nice.

Overall, this stay was so bad I seriously contemplating calling corporate to "discuss" these tools at the front. They were rude, disrespectful and just plain lazy. Needless to say, we will NOT be back.

15/07/12 | Link | Rating: 2.0
24. Jim E.
Food is good. Service is better.  They provide a good selection of local fare as well as safe choices for the shy. The bartenders were very friendly and made for great conversationalists for a lone traveler. Being near the convention center, it is a great get away from my conference.

02/11/13 | Link | Rating: 4.0
25. Anne L.
If you're attending a convention center event in New Orleans, this is the place to say. It's clean, comfortable, affordable, and just a short walk to the convention center.

Although I would classify it as a 3-star Hotel, the fantastic service makes it worthy of a 4-star review. The Director of First Impressions (which is my favorite job title ever) and her staff were definitely stars.

I don't recommend it for those who want to be close (or in) the (noisy, crowded, and more expensive) French Quarter. I highly recommend it for those who like a quiet room and don't mind walking (through fun and funky neighborhoods).  If you are headed to the French Quarter, you will pass some local restaurant faves, such as Mulate's and Mother's. You might even stroll past a film set for HBO's Treme.

Speaking of food, the breakfast is average, but my insider foodie tip for a fabulous lunch is to grab a muffaletta to go from the crowded Cochon Butcher around the corner and savor it in relative serenity at the tables in the courtyard here (great place for an informal meeting or meet-up. They don't call it a garden inn for nothin'.

26/08/12 | Link | Rating: 4.0
26. Stephen T.
Two stars is for the current state of the hotel, which needs updating rather badly. The owner is taking care of that via refurbishment of floors 2-7 and replacement of the downstairs bar. That being said...I wouldn't recommend staying here until that process is finished.

The free breakfast is perfectly serviceable and the accommodations - once I got into the room - were nice. I wouldn't be averse to coming back here in the future but I'd definitely wait until after December 2011 to do so (this is when the renovations are supposedly done).

01/11/11 | Link | Rating: 2.0
27. Lori H.
This was such an amazing hotel.  We booked it for Mardi Gras weekend, and it was perfect walking distance away from bourbon street.  We arrived a bit earlier than check-in and they were able to hold our bags.  They even called when our room was ready (which was 2 hours before actual check-in), so that was nice.  The room was clean and comfortable, with a mini-fridge and a microwave.  On top of that they have a little "pantry" section you can buy items from in the lobby, but the bottles of water are free!  

One downside, not a complaint, just an FYI: the bathrooms dont have a ventilation system, so it fogs up super quick.

10/03/13 | Link | Rating: 4.0
28. Ed L.
I found an amazing deal through United Airlines and used my accrued miles to book a 4 night stay at this property and paid just $152 total. I was pretty much floored when I found this deal and hooked up 3 of my friends to stay with me, and the hotel stay pretty much paid for itself when we split the room for the length of the stay. It was pretty awesome. I saw some of the bad reviews of this property also, but I had really no complaints. The property is located on pretty good part of downtown New Orleans, although it can get kind of shady at night. Everything is in walking distance and Canal / Bourbon Street is pretty close, along with Harrah's Casino. I was in town for the 2012 Rock n Roll New Orleans Marathon.

The lobby was immaculate as I have ever seen. The staff at the lobby was very helpful in the check in and check out process. I had issues with check in though, when they mistakenly had me down for a different check in date. I had a near heart attack when my friend checked in early and told me of this and I was still in transit. He got it squared away with the hotel and that was awesome. Also had issues with the room key twice, but it was resolved as soon as I brought it up to their attention. I didn't have the free breakfast, since I overslept on Saturday and went out to breakfast with 2 friends on Monday. Sunday was race morning and Tuesday was an early morning cab ride to the airport - too early for breakfast at the hotel.

I was pleased with the room. It's as small as a Sheraton, but it was quite cozy with 2 queen beds, microwave, mini fridge, and a bathtub. The bed was crazy comfortable and I do recommend this hotel to anyone. It was probably the first time I have been to the Hilton Garden Inn brand. I have been to other Hiltons before, but it was the first to this brand. It was a good and positive experience and I would certainly be back. The staff were also helpful in scheduling the cab I needed to get me back to the airport.


09/03/12 | Link | Rating: 5.0
29. Luba P.
I was skeptical after reading some bad reviews but I have no complaints about this hotel. Its not in the best location but there are some good restaurants and bars near by and its within walking distance to Bourbon St and really close to Harrahs casino. Prices are fair.  

The staff is super friendly and accommodating. The girl who works at the cafe in the lobby went out of her way to find me fresh (and free) fruit for a late breakfast and the front desk is very helpful if you need to get a cab, set up a tour, pretty much anything.

The food we got from room service was the only big disappointment and I wouldn't recommend it.

01/03/12 | Link | Rating: 4.0
30. David C.
I had a great experience here. It is within walking distance of the Convention center, Harrah's Casino, Canal Sreet, The French Quarter and a few bars and restaurants for those who may be interested.

Rooms were not ready and I had to leave my luggage but I didn't mind doing that since I wanted to get out and about in NOLA and see my friends.

Room was spacious and clean with two beds, a mini-frdge, microwave, a working desk and a nice LCD TV.

Complimentary wireless was available I did have to call for the code since what was provided with my room keys did not work.

Breakfast buffett is not free. $12/person so please be aware of that although I did find out that gold members get breakfast coupons. I am not gold...yet but I had breakfast options at the conference I was attending at the convention center.

I would stay here again if I am back in New Orleans.

17/07/13 | Link | Rating: 4.0
31. Wellington C.
So i stayedhere this past weekend after doing some reseach on its location relative to the french quarter and accessability.  The french quarter is within walking distance and the streetcar stop at Julia is not that far away.  The streetcar comes about every 20 minutes so sometimes its just better to walk.  Helps build up an appetite.  
The location is off of S Peters which has a few bars and restaurants near by, it can get a little noisy but not too bad, nothing a pair of ear plugs cant fix.
The rooms come with a small fridge and microwave which is nice to place a couple of cold drinks and s many people have said, the bed are super firm.
I will say that my one complaint is that when i checked in, the front desk forgot to give me my breakfast coupons since im a gold member.  Not a big deal since i was planning to have breakfast down in the french quarter but i did have to go back and make sure that they credited my account with the bonus pts.

I do want to compliment the manager who was on duty around 2pm on 5/11/13, I came back to my room to change and I was suprised to find a whole bunch of people in my room.  People were moving my stuff and i really didnt know what to think at that moment.  Apparently the sprinklers in the room above me went off and flooded the room.  The damage was extensive and water was leaking down into my room, thats why all these people were there.  The staff quickly helped me with my things and moved me into a new room and comp'ed ,my room for the evening.  I appreciate that the manager was willing to take care of me without having to ask.  So great job on your customer service.

13/05/13 | Link | Rating: 4.0
32. Roberta G.
The hotel was in a perfect location. Walking distance to the Convention Center and city night life. The hotel staff were very friendly and room was clean on check in. The housekeeping during our stay was 1 star. We were gone all day and when we came back the room was  still not serviced and when they came did a poor job. The hotel did give us vouchers for good to make up for it. Beds are as hard as concrete but because of location I give it a 3 star.

30/03/14 | Link | Rating: 3.0
33. Bryan S.
I use this hotel for special events in the meeting rooms.   Valet Service!  Coffee Stand right next to hotel check in, and they catered our all day event and accommodated the events AV equipment with no problems.

07/09/14 | Link | Rating: 4.0
34. Frances L.
This hotel is very conveniently located about 10-15 minute walk from Bourbon Street. We got upgraded to a King sized room which most definitely was the biggest room I've ever stayed in. On top of the comfortable king sized bed there are hard wood floors, a full sofa and chair, desk and plenty of room to move around. The bathroom is not as big as other hotels but everything was very clean and worked out well. The one lame thing is that valet costs about $30. However, there is a parking garage across the street that is only $10.

02/09/13 | Link | Rating: 4.0
35. Sherri K.
Don't want to be in the Quarter?
Don't want to listen to drunks and clowns all night long?
Great location - walkable to the Quarter and Convention Center, and the trolley.
Good rooms, but bad beds. I don't even know what to think about the beds except they felt like prison beds with an extra coverlet. Major Fail!
But, Staff was amazing - every single one! The bellmen, the front desk ladies, especially the server who came out and made us bloody mary's before the bar opened. I am telling everyone I know about this location, because not only am I a loyal Saints fan and a loyal Hilton member, I love this location. Boom!
They have a breakfast buffet, free wireless, and fridges and microwaves in the rooms. A decent workout room and pool.
This is a good spot for grownups.

12/05/13 | Link | Rating: 4.0
36. Nelio C.
called at 10 pm for the valet guy to bring my car around, I give it 20 minutes to come downstairs

Nothing is there, at 10:40 pm I ask the valet where my car and he says he's the only one working in a rude manner

Staff doesn't seem to care of my predicament I need to pick someone up from the airport

Front desk girl was also rude regarding situation

28/03/14 | Link | Rating: 1.0
37. Amanda C.
I really enjoyed staying in the newly renovated rooms ! The room is very comfortable and everything is easily accessed . Restaurant and bar downstairs definitely adds to the flare and convenience at this hotel ! Great pillows too! I would definitely stay again !

02/10/14 | Link | Rating: 5.0
38. Tini P.
You should book this hotel for the customer service alone.  Lea at the front desk went above and beyond for me, and I can't thank her enough.  They do everything they can to make sure you are well taken care of.

26/11/14 | Link | Rating: 5.0
39. Melony R.
Great customer service!

I came here on a work/vacation trip while my husband attended a conference at the convention center which was only a block away.

We checked in at 10 AM from an early flight and our room was already ready. Since we had the bed and breakfast package we came down for breakfast and although free breakfast didn't start until the next morning, they have us free breakfast tickets anyway.

Everyone was so polite and eager to help.

The room was pretty standard. We had a view of the parking lot in room 302. It was at the end of the hallway and quiet. Great for working.

CON: I take issue with toilets being too close to the shower. I never want my calf to accidentally touch the toilet seat. The bathroom is tiny.

CON: unfortunately were awakened at 6am...much earlier than we hoped to...by an emergency alarm that rang throughout the hotel. I was out in my robe. Turned out someone burned something in their room microwave. That caused everyone out into the street for at least 10 min before we all realized it was a "false" alarm.

PRO: microwaves and refrigerator to bring back left over tummy creole/Cajun foods to eat later.

PRO: good internet connection.

PRO: the manager called later that afternoon to see if we were comfortable, and when I mentioned missing out on a couple of hours of sleeping in due to tj false alarm she gave us a free dinner voucher.

PRO: the guys in front will give you an umbrella or run to cover you with one if it's raining.

PRO: I was stuck at Walmart and the concierge couldn't get a cab to come to me,  so he came to pick me up.

PRO: you can manually adjust the firmness of your side of the bed with a knob in the mattress.

PRO: breakfast buffet is decent. Regular cost is $12.95, but you can probably book your room with breakfast included.

PRO: although the hotel isn't in the French quarter the hotel is only a few blocks from Cochon and Emeril's. We walked to canal, the French quarter, and to the French market with no issues. Give yourself 15 to 20 min.

NOTE: Walmart is about a mile and a half the away...I walked but I don't recommend you do. Tchoipitaoulas is a very industrial street going in that direction and not pedestrian friendly. The truckers were honking as I uncomfortably made my trek.

ANOTHER NOTE: Rouses, a popular local grocery store is about 15 minutes away on Girod st. If you're a walker I do recommend walking there. It's a nice grocery with a lot of local items that you can buy for a lot less than the shops in the French quarter.

The biggest pro about this Hilton Garden inn is that the staff goes out of the way to make you comfortable. I would definitely recommend staying here.

05/04/14 | Link | Rating: 4.0
40. Douglas C.
Rooms are very nice. This hotel is in a convenient spot. Everything is close by, bars, restaurants, site seeing... etc. Staff is friendly and they do well with the valet.
The bar downstairs gets busy at night and is a good place to catch up with colleagues. Definitely recommend staying here!

28/04/15 | Link | Rating: 5.0
41. Nirai H.
I booked this hotel because it was a good deal for me. I would book here again for the following reasons.
-The warehouse district seems to be an up and coming area and has very cool vibe. I fell in love with it. There are great restaurants there too. We had a view of the warehouse district and dome. It was awesome. The dome lights up with different colors.
-I could get to the start of the Rock n Roll New Orleans in 10 minutes
-it was only 15 minutes to the French quarter and the walking helped us burn off all the calories we consumed :)  the trolleys weren't reliable too.
-it felt safe
-we walked safely to and from the north garden district on Magazine St. at night.

My only other feedback is that there is a warehouse next door that's is used for parties and events. I think they stopped around 10 pm or so both nights so but it's not always peaceful even if you're away from Burbon St. :)

28/02/15 | Link | Rating: 5.0