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Hilton New Orleans Riverside in New Orleans, LA

Hilton New Orleans Riverside in New Orleans, LA

Specialties

The Hilton New Orleans Riverside hotel is located on the banks of the Mississippi River, and is walking distance to the French Quarter, Jackson Square, Harrah's Casino, and other New Orleans attractions. We have a variety of spacious guest rooms, many of which feature views of the river or the city. Choose from one or all of on-site dining choices, including Drago's Restaurant, Spirits Bar, Le Croissant Express, and River Blends Cafe. For our active guests, gain access into the Health Club by Hilton, which has a fully equipped fitness center, indoor courts, and two outdoor pools. Our New Orleans, LA hotel also offers more than 130,000 sq. ft. of function space; we can help plan and accommodate large conferences, business meetings, social gatherings and weddings.

History

Established in 1977.

Last renovated in 2010, the Hilton New Orleans Riverside is a New Orleans, LA Convention Center hotel, located on the banks of the Mississippi River, and within walking distance to the French Quarter, Harrah's Casino, Jackson Square and other New Orleans attractions.

 

Company Info:

Rating: 3.21

Address: 2 Poydras St, New Orleans, LA, 70130
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (183):

1. Andy G.
I am a Hilton point whore, so I was pretty pleased to find out a conference I was attending for work would be held here.  The hotel itself is a pretty standard convention hotel and was bustling.  I got upgraded to an executive level room - so I had a pretty sweet view of the river and a bigger room (or so they said - no basis of comparison.)  The best part about the exec. level is the 29th floor lounge, which gives you private check-in, great views of both the river and city and free breakfast in the morning.  It also has free snacks in the evening 5-7, but they were out the entire evening we spent up there.  It was a nice way to have a few cocktails and snacks before going out without being too old school and having a hotel room party.  While you can walk to all the action in the Quarter, after four days of it, we were sick of the 15 minute walk each way and started cabbing it back for about $7.  Nice location in terms of view and being away from the action - but nothing truly special about the hotel.

22/04/08 | Link | Rating: 3.0
2. Shaun L.
I booked a room at the Hilton Riverside in an attempt to be close yet slightly outside of the French Quarter. The hotel is within a 10 minute walk from the Quarter, and is located directly across from Harrahs, which could hold its own against many of the Vegas casinos. Additionally, the Riverwalk (A large indoor mall) is accessible from within the hotel, which was convenient. For those who are opposed to walking, the Riverside Trolley stops at the Hotel and makes several stops parallel to Decatur St. The check in process was fine, and I had no complaints about the room, which was a recently renovated Riverside room facing the Mississippi. The maid service was satisfactory, the toiletries high-end and the concierge was helpful - this is your typical Hilton. However, if you do stay here, be prepared for fees - for EVERYTHING. I did not have a vehicle, and thus did not pay for parking, but those with cars will be delighted to know that parking is a mere $36 per night! Additionally, in a time when wifi is available free almost everywhere, including hotels, Hilton is charging $14.95 per night. Even the vending machines are victim to the gouging, as a 20oz bottle of soda is $3.00. I was actually quite surprised that they did not charge for the ice. If they were operating like a movie theatre, subsidizing the cost of the room by charging obscene amounts for everything else, that would be fine. But clearly, that is not so, as the room rate was definitely Hilton-esque. Finally, a word about the thermostat in the room: the lowest possible setting is 64F. Believe me - in New Orleans, you need that AC! However, after about 30 seconds, the set temperature is reset to 68F. My guess is that it is a cost saving measure, but it still seems like trickery!

20/05/09 | Link | Rating: 3.0
3. Belle S.
I have visited this hotel many times over the past 5 years for various conferences.  I was so nervous about going back to the city after Katrina.  Not that I was worried for safety or anything - I LOVE NOLA I spent many weekends here during my twenties as I had friends who lived there and it was at the time just a short drive for me.  Now, I'm across the country in SF and love to get back anytime I can ... Anyhooo
This place has come back better than before.  I was so excited to see a familiar face at the registration desk - she had helped me track down a lost laptop in a cab 3 years earlier - and she remembered me on this latest trip!!  The room had a great view, the bed more pillows than I could use.  I didn't hear any elevators as others have mentioned.  The cafe was open well past 11 AM so you could grab Star bucks anytime you wanted it.  The WiFi was fine for me and the 1,000 or so other conventioneers in town.  The concierge was great - not knowing what had reopened etc.. I checked with them before heading out on the town.  The adjacent riverwalk mall closes up at 6pm due to lack of business at this point in time - understandable of course.  They have vowed to get back to their preKatrina operation soon.  Take a trip to NO - they love to see the tourist back.
I'd also recommend the Grayline Katrina tour - I felt guilty at first taking it but the driver gives you his experience and welcomes everyone to NOLA.

14/05/07 | Link | Rating: 4.0
4. JENNY G.
I feel that this Hilton is acceptable at best.

Upon arrival we were told our SUV was too high for the valet garage.  So, we directed to the self park lot which they led us to believe was very close - wrong.  It was at least a 10 minute walk from the car to the hotel.  Not cool.  
Next, upon entering the hotel I was very confused as to where to check in - well, you have to take the escalator up one level to the "front desk".  Check in was a breeze and we were headed to our room.  Our room was on a high floor and was very spacious and clean.  I am Hilton Honors Diamond member so we were given complimentary access to the executive lounge.  I stay in alot of hotels and this one was by far the sweetest excutive lounge.  It is located on the top floor with floor to celing windows a variety of seating arrangements.  In the morning they serve continental breakfast and in the evening there are apps and cocktails.  This really made the stay great.  We saw a wonderful sunset up here.  They location is great with Harrahs right there and also the Riverwalk.

28/03/08 | Link | Rating: 3.0
5. Kelly I.
I stayed here while attending a conference in October. I was one of 10,000 managers staying in New Orleans that week and was happy I was placed here.  It was a thoroughly decent Hilton: within walking distance to the convention center, Bourbon Street and the French Quarter and close to most other sites in downtown New Orleans.  The room was clean, confortable and with all the ammenities expected of a Hilton, especially the comfy bed.  Nothing like spending most of the night on Bourbon St. only to be enveloped in downy softness.  The hotel is huge and my roomie and I were all the way back in Tower 4, not conducive to arriving early at the convention center.

29/11/08 | Link | Rating: 4.0
6. Misi P.
I felt bad giving my (company's) money to the Hilton.  I really wish Paris would fall off a...well maybe I shouldn't say that but I don't want to support her banal existence.

With that said, it's a Hilton.  Common areas are great even though the wi-fi sucks (How the hell are you not gonna have wi-fi in meeting rooms???????) and the rooms are nice, although I need them to have a very thorough carpet cleaning soon.  same goes for the bathroom tiles.  I was a little sketched out by the dinginess.

They do use Crabtree & Evelyn toiletries though which beats regular hotel Jergens stuff anyday.  

Guess it's the little things that count.  

Now I want to see a "Simple Life" with that heifer scrubbing hotel tubs and toilets.  Then and only then will I give Hilton 5 stars.

02/10/06 | Link | Rating: 4.0
7. Tanya L.
I know, I know, the Hilton Riverside is a chain, but I am breaking my vow to only review independent businesses. Because the H.R. is fabs. As the first place I have ever stayed in Nola, I have supreme nostalgia staying here (circa spring 1999 when apparently it didn't even have any renovations yet)!

I even lived in New Orleans for 3 and a half years and still like the hotel. When you enter into the lobby, it smells subtly like warm salt water but it's like a comforting smell only to be found in the south. You won't see a class act like Harry Connick Jr. walking around the corner or anything, but you will find true hospitality and some great postcards at the giftshop. I tried my first shrimp po-boy at the cafe Kabbys and fell in love. Plus, it's so close to the fabulous aquarium with exotic fishes. The oh-so obnoxious Paris has probably never been here (as she has no taste), so come and stay and become enamored with the city :)

07/05/07 | Link | Rating: 4.0
8. Nancy P.
stayed here for 5 nights recently, for a global conference i attended....

hadn't been in nola since that-which-must-not-be-named, as one local journalist called it....

hilton riverside is just outside the french quarter, across from harrah's (no, i didn't) and connects to riverwalk mall. great view from our room. the beds were lovely, the room was large, the bath was OK tho there was no exhaust fan to suck up the humidity from the shower.

one of the 2 phones in our room did not work. i reported it 3 times. no one ever came to see about it. but there were 6,000 of us in town....so maybe they were short-handed. ya think?

we infused more than $10 million into the local economy there, as well as raising another quarter million dollars while we were there, for funding specific local grant funds, as well as re-building the outdoor playground space at KIPP Central City Academy and Primary School which will be open this fall for the first time in 3 years..

anyway - this part of n'awlins is up & running - worth a visit and a stay, imo! this hilton connects with riverside, which connects with the ernest m. morial convention center, where our conference was held. walking distance, if it's not too hot & humid. you can also hoof it inside by following riverwalk.

savenolanow.com

20/08/08 | Link | Rating: 4.0
9. Marnie C.
The wedding that brought me to NOLA was happening at the Hilton and since the husband was in the wedding party, the Hilton is where we were staying.  The place was an up and down ride.  On the positive, the room was spacious and clean.  Loved our king size bed.  For the size of the room however the bathroom was small.

the location is ideal for a visit to NOLA.  Close to everything.

The staff was extremely courteous most of the time until that evening after Essence Fest no conference until tomorrow staff came on duty.  Rude as hell.

Would have received 4 stars except for the up and down service and the high price.

19/07/07 | Link | Rating: 3.0
10. Haakon R.
Incompetent and rude staff. My original flight was postponed one day (thanks "New United"!) so I arrived on Saturday instead of Friday. Fearing that hotels might be prickly about such things, I called the Hilton on Friday evening informing them of this. The nice lady who answered the phone said that she'd logged this in their systems and that I'd have no problems when I showed up on Saturday. Unfortunately the "nice lady" was really the "incompetent lady" because when I actually showed up on Saturday the rude receptionist said they had no record of me. Only when I told him I was originally supposed to show up on Friday did he acknowledge my existence in their system (really? Hilton has no "search for recent/upcoming reservations by unusual last name?"). At that point he said there was nothing he could do because I booked my room through an external party and had been marked as a no-show due to my cancelled flight. It took 10 minutes of my life (and, I readily admit, some cursing at this nincompoop), but eventually I did receive a room, but the experience certainly soured my opinions of Hilton. I suspect even Paris herself would have been less rude.

21/11/12 | Link | Rating: 2.0
11. Kim B.
Considering your hotel options in New Orleans, you really can't go wrong with the Hilton Riverside.  Great location - walking distance from the Quarter, attached to the Riverwalk, and right smack dab next to Harrah's!

The staff is friendly, the beds are comfortable, and there is a parking garage (valet option as well).  

You really can't go wrong.

09/02/08 | Link | Rating: 4.0
12. John G.
To my amazement, I have to give this property 4 stars. It has been upgraded since Katrina's visit, and it is spiffy clean. Nice marble entry and very courteous check in staff.  Lobby is nicely decorated and you feel like you are in a big time hotel.  Prices were actually reasonable (except you get hit with a 15% tax plus a few smaller ones on checkout).  

Whisked away to my room in the towers.  Almost top floor and it is right on the Mississippi river for a great view. New total luxury beds and upgraded toiletries show a nice touch.

Room was spotless and everything worked. They have the universal clock now in all the rooms. Easy to set for alarm, and automatic buttons for local stations with jazz. blues, country, rock, etc. Nice touch.

Was walking distance to the convention center.  Also, right next door there was a riverside pavillion with little shops and restaurants.

Nice place to stay.

ps: for you gamblers there is a large Harrah's casino right across the street with a show, several restaurants and tons of slot machines/table games.

01/02/07 | Link | Rating: 4.0
13. Lauren V.
The Hilton Riverside was not bad. The staff at the check-in desk were friendly and knowledgeable if not a little bit slow (but hey! I am a New Englander in the South so that could be it). There are restaurants downstairs and it is close to Harrah's if that is your gig and the Riverwalk if you prefer to be immensely bored.

My room was very nice. I was in a king on the executive level so that could have had something to do with it. But the area was very clean and spacious and the bed was comfortable. The view left a lot to be desired (wow! a parking lot, a filthy river and industry). Plus, as my company was paying- I really can't complain.

The elevators were a bit slow. This could be because of the convention being held there, but they were not very impressive. Also they were a bit creaky and slow to open. Not what you want to see when you are on the 26th floor and envision falling to your death about 250 feet below.

Throughout the stay, the flight check-in machine; the ATMs and the credit card machines went down which was annoying. Especially considering that they lacked any sense of urgency in fixing these issues (again, may be location and my Type A-ness).

I would definitely stay here again for business purposes, not sure otherwise.

P.S.- Do not order a tuna sandwich from the River Blends Cafe located on the second floor lobby. It tastes like vomit in a croissant. Barf.

16/04/08 | Link | Rating: 3.0
14. Dave F.
We stayed at the Hilton as part of a package put together by Expedia; so our rate was very good.  The room was clean and very comfortable, quiet despite the Sugar Bowl fans in the halls, with great beds.  The concierges were the highlights of the stay though -- we got detailed advice from all of them; and really appreciated their suggestions and help.  But please, Mr. Hilton -- $ 63.00 is a lot for a week of WiFi, when all we really needed was a few minutes each evening.

09/01/11 | Link | Rating: 4.0
15. Kim N.
I actually didn't stay here but my conference was held here (and at the Loews). It was well-organized, equipment worked well, and I appreciated the water coolers they had in all of the meeting rooms so that I could refill my water bottle to stay hydrated. They also offered a breakfast and lunch to-go option, which IMHO was a bit overpriced. 6 oz yogurt for $4.50, seriously?! Oh well, I sought breakfast elsewhere and made my peace with it. I did like their $10 store where I bought myself a pashmina since Nawlins was a bit windy and colder than I had expected.

22/02/10 | Link | Rating: 4.0
16. Brian H.
I stayed here while in New Orleans to see the Ohio Bobcats play in the New Orleans Bowl.  While the Bobcats didn't do so well in the game, I still enjoyed my stay at the hotel.  I didn't really do much at the hotel but sleep in the beds which were nice and comfy.  The location was okay and it only took about 10-15 minutes to walk to Bourbon Street which was my main interest though I quickly discovered it was overrated and overpriced but I still had a great time.

14/01/11 | Link | Rating: 3.0
17. Jennifer K.
I frequently travel to New Orleans for work and because my corporate limit for New Orleans per night is on the low side, sometimes this Hilton is the best of my options. While conveniently located (in relation to the Riverwalk, Harrahs and the French Quarter), this is not the best example of a Hilton. Some of the rooms are either very old/outdated/dusty or have no light. My personal preference is to stay in the main building as the river building has an old, creepy kind of feeling (YMMV).

The cafe on the second floor is decent. The hotel restaurant is just ok. Drago's is a tourist trap, in my opinion.

On the plus side, the hotel has a pool in-season and a large gym.

22/12/08 | Link | Rating: 3.0
18. Dee W.
First of all, the location is really ideal - it's attached to the Riverwalk and has the Drago's restaurant inside (try the charbroiled oysters - you can't go wrong with them) and across from Harrah's.  Staff is friendly enough and helpful in calling cabs and giving us directions.

My room however was a bit on the small side and the beds were okay.  My only complaint is about the wireless - why does it cost $15 to use wifi for a day?

06/03/08 | Link | Rating: 3.0
19. Tanya C.
I stayed at the Hilton riverside for a conference. This place was booked and the lowest rates were quite high (~300 night ), which was in the executive floor. After arriving and going into the room, I was a bit disappointed since the room was not too impressive for the high price. The extra cost for the executive floor is for the review and access to the executive lounge on the 29th floor. The executive lodge is nice and my fiancee and I went up to get free sodas, water, hor dourves, and breakfast. The concierge at the executive floor are very nice and they remembered my fiancee and I so we didn't have to keep showing our room key. Either they are very good at faces or we were the only asians up there the week we were there (we didn't see others). This was nice since when I asked the concierge downstairs for a map and got a cold stare and silence in response. It seemed that I interrupted a conversation with her coworker and that wasn't appreciated. Another negative of the hotel is that internet cost is per computer not room, which is way too much, and the gym is an extra cost. The location is pretty good since the hotel is right next to the river and a quick walk to the french quarter. BUT if I had to pay for this myself, I wouldn't stay here.

06/12/10 | Link | Rating: 3.0
20. C E.
I usually stay at Hiltons for business travel, so I love the brand.  This one not so much.  The location's nice, on the water, near the convention center, and reasonably close to the French Quarter.  

As stated, it's huge.  During conference breaks, be prepared to stop at a lot of floors on the elevator.  The bigger problem for me was the noise.  I've got a long day out of meetings, and all I wanted was some peace at bedtime (midnight - so it's not like I'm asking a lot, is it?)  

Where to start... barge traffic (they have horns), some crazy kids across the hall (they were locking each other out of the room and shouting through the door at one another), and best of all - the constant whir and buzzing of the service elevator (it's like someone's vacuuming constantly and the desk lamp and my computer would flicker).  The hotel was full up, so the front desk said they couldn't move me when I asked/complained.  

Last year I stayed at the Hilton Garden Inn in the warehouse district.  Sketchier location and smaller rooms, but actually a shorter walk to the convention center and a much more comfortable stay.

03/12/10 | Link | Rating: 2.0
21. Tri D.
Room was clean and comfortable.  Not sure how old the hotel is but my room looked and felt new.  No complaints from me. Checking in on the second floor was a little confusing.  Parking will cost you big bucks as it does everywhere else in the area.  

And another plus is Draggo's charbroiled oysters right there in the hotel.

13/04/09 | Link | Rating: 4.0
22. William H.
The room setup has been upgraded which is nice. The closets are way too small and the sliding doors don't quite open enough to allow comfortable access. In fact, you can't really open the safe door because the closet door blocks it. The river view is awesome! If you book on the executive floors, the have free breakfast and snacks in the evening at the sepecial lounge with view as well.

19/06/09 | Link | Rating: 3.0
23. Kerry G.
I stayed in this large Hilton over the course of Mardi Gras weekend. Due to a Krewe's ball, I was treated like royalty on the Executive Level. The maids are prompt, the beds and towels are effectively cleaned. As well, the hotel offers an amazing health club that was open almost all day. My complaints, however, are regarding the room service and some maid service. With a few crazy nights under our belts, my roommates and I had wanted to order some food after 1am. Unfortunately, EVEN ON the weekend of Mardi Gras, the room service is unavailable from 1a-6a! This can be easily solved by a call to the Concierge and a local food joint will deliver. Secondly, no open windows in the hotel rooms leaves the air feeling stuffy and thick upon morning wake-ups. Finally, the maid service neglected to make our beds/clean our bathroom one morning and instead simply left a pile of clean towels on a very messy bed. Regardless, I recommend this hotel to anyone on business/traveling in groups.

08/03/11 | Link | Rating: 4.0
24. Ebisawa H.
It's Hilton Hotel, you get same room as other place else. Only you see the difference is service.

25/07/11 | Link | Rating: 4.0
25. Ricardo M.
I've stayed twice at the Hilton: in 2010 the week leading up to the Super bowl, and in 2011 the week leading up to Mardi Gras. On both occasions, it was in town for work and my stay was for one week.

In terms of location, the Hilton is very central. There are however hotels closer to the french quarter that are nicer...

In terms of pricing, this Hilton location is completely overpriced.
I frequently stay at a wide range of hotels, from the budget  when i just need a quick getaway, to 4-5 star hotels on vacations. I also travel for work often.  This is decidedly an average hotel for which room rates should be no greater than 150 per night (i paid well over 275 per night on both trips i've stayed here).  

This last trip, i stayed in the main tower, and had a room that faced the front courtyard and was NOT riverfront.  This room was a good 50 ft from the elevator. I heard moderate noise, but acceptable. On the previous trip, i stayed two rooms from the elevator. All night i heard the elevator mechanics/machinery. Walls were paper thin, and I could hear all of my neighbors.  If you get a room remotely close to the elevator, PLEASE REQUEST TO BE MOVED,  Also, if you get a room with a river view, I suggest you request to be moved. There is a FREIGHT TRAIN that runs directly underneath the hotel and blows its horn about every hour.  Try to not be on that side of hotel if at all possible.  Even on the executive floor, tis loud, so height is not the issue. its the noise level.

FINALLY, when it comes to billing. DO NOT TRUST THEM.
I charged my room on a personal card, then requested it be transferred to a company card. They agreed to it, even made me wait while the company card was approved.  my personal card got fully charged. so did the company card. I called, they said they would revert charges and that would take 4 days...  and guess what, charges are still on both cards.  I would suggest if you have any billing issue, notify your credit card company so that they are aware and can reject inappropriate charges...

One last note. The hotel lobby bar closes early, as does the breakfast restaurant and coffee shop... Don't expect hotel amenities to really be available when you need them... They want you out the door and spending money in NOLA not at the hotel....

08/03/11 | Link | Rating: 2.0
26. Jennifer G.
If I'm comparing this Hilton to my horrendous Motel 6 experience in Eureka, CA, then it gets 5 stars.  But if I'm comparing it to other Hilton hotels, it gets only one.

This had to be the hottest hotel I've ever stayed in.  Each night, I cranked the thermostat down to 60...58...56... and crawled into bed.  And in no less than 18 seconds, I was covered in sweat.  Seriously.  One night, I had to get up at 2:30 and take a shower.

I was in one of the newer, renovated rooms and had access to the prestigious 29th floor lounge, which looks a little like the breakfast room at your local Holiday Inn.  The coffee/espresso machine was a nice touch, but otherwise, the selection included all the obvious choices - little boxes of cereal, pastries, un-ripened fruit.

It was fine. If your company is paying for your room, as mine was, it's decent. If you yourself are paying $219/night for a sweat lodge and a bowl of Frosted Flakes... well, maybe there are better options.

03/04/09 | Link | Rating: 2.0
27. Becky J.
Awesome view of the river, close to the convention center and Saks Fifth Avenue, and complete with a full array of business travel necessities (in-hotel cafes and restaurants for when you need a quick bite, business center) -- this will be my first pick for my next trip to New Orleans.

09/10/11 | Link | Rating: 5.0
28. Mary Lynne H.
Maybe the fact that my room was $400 a night had soured me on this place, but it wasn't that great for a Hilton. ($349 + tax was the contracted rate for the convention I was attending.)

Room was just ok. Bathroom was small with not a lot of counter space. Had a view of the MIssissippi, but really wasn't all that special. Bed sucked, I couldn't sleep the first 2 nights, thank goodness for drinks on bourbon st. and passing out, or I never would have gotten a good night's sleep!

Had to pay to use the gym, and it really wasn't that great either. Sure it was big, and I didn't have to wait to use the equipment, but I can't believe I paid $12/day to use it. There weren't many people probably because you did have to pay.

Bar was good, had some decent food. nice atmosphere

Room service was ok, but then again, I'm never satisfied with room service wherever I am. It's not 24 hours, which is surprising, considering the city really never sleeps thanks to Bourbon St.

It's an ok location for a convention. A bit longer walk than I expected, and you walk through an alley. Don't go it alone. Not a great location if you're looking to party on Bourbon. Took a cab and it was about $8. You can walk there, but in high heels, it's nearly impossible!

Overall, disappointed in this Hilton. Hope the next time I'm there we try the Marriott, which is directly across from the convention center and there looks to be no alley to walk through!

19/03/10 | Link | Rating: 2.0
29. A Z.
*Location - just far enough away from Quarter and across from Harrah's.  
You can walk 10 minutes or cab for $10 to the quarter.  Really close to everything.

*Room - very clean/comfortable.....Bathroom was spotless (i have never said that).  Has a safe in each room.  

*The trick to this joint is that you must stay on the executive level...free breakfast, it was a very nice spread and very good.   At night free spread also.  All from the Executive Lounge on the 29th floor...great views,  nice place to relax and hang out after a day in the quarter.

19/07/11 | Link | Rating: 4.0
30. Daniel L.
Stayed here a couple of nights for a convention being held at the center next door.  The room was clean and a decent size and the staff was very friendly and helpful.

Two things knock some stars from the review:  they charge for use of the fitness center (which is nice and large and has plenty of equipment), and the wifi in the room totally sucked a$$ ($18/day for a signal that was intermittent at best).

Not a bad place to stay if you have a convention to go to, but I think maybe next time I'll try the nearby Marriott or Westin.

12/03/10 | Link | Rating: 3.0
31. Belva M.
I had a seven day stay recently,the Hotel was the worst Hilton I have ever stayed in. They put us in tower 1,I had some reports from others in our party that said tower 2 was better. The only option for breakfast was a $ 20.00 buffy ,or a Starbucks.

11/07/12 | Link | Rating: 1.0
32. Beau R.
Sometimes, when you go to a conference, your company makes you share a room in order to save a buck or two.  In this case, I hope the Hilton was charging the ones I was sharing my room with - and sends a letter of condolence to the one I killed... When I put my foot in my shoe.

Yes, the 7th floor of the Hilton had some cock roaches.  One less, since one  unfortunate cockroach chose to sleep in my shoe.  Why didn't he sleep in the other double bed - it had 6 pillows, but there was enough room for even a large cock roach.

As I write this, I wonder if it was intentional that they booked the room to me and my companions from the insect world?  Every evening the key to my room wouldn't let me back in.  I bet they gave the cockroaches a different key and they kept getting locked out too!

The internet at the hotel was slow.  There are 22 floors and with at least two conferences worth of business people, I'm sure they were sucking bandwidth.  Or it was the cockroaches looking at cockroach porn.

I would have been better off going to the gym, with how often I was getting the "this page can't be loaded" error.  The signs (I never did actually go) indicated that it was a full featured health club - even with outside memberships.  And judging from the size of the cockroach who plodded through my room while I took an evening constitutional, you can get pretty buff there.

I wouldn't choose to stay here again.  There are lots of hotels (nice ones) that are close to the Hilton Conference Center or the New Orleans Convention Center.

20/04/07 | Link | Rating: 1.0
33. Daniel S.
Very nice. This was comp room from a friend. Thanks Janet and Gary!

27/12/11 | Link | Rating: 4.0
34. Brooke P.
I stayed here for a convention. My room, in the main tower, was large and nicely appointed.

I've generally had good experiences at Hilton Hotels, but not here.  The issue was not the facility, but service, which was uniformly poor. I wonder if the staff is underpaid or ill-managed; they seemed to dislike their own customers.

The catering staff were thoughtless, didn't listen and talked down to me. They splashed salad dressing across my salad despite my protests, and then removed the plate while I was begging to keep it. My tight schedule prevented me from escalating this so I left hungry. Colleagues dining at my table were mortified.

Avoid the business center on the second floor. The person who staffed it should be replaced with someone who is helpful.

08/01/10 | Link | Rating: 2.0
35. Bryan P.
Although I love the Hilton Brand, this property let me down. The room was typical Hilton; bright and luxurious. The service however did not meet Hilton standards. We experienced several service failures that will be addressed with Hilton directly. Hilton is still my favorite hotel brand, this property just needs a little coaching in Customer Care.

13/03/12 | Link | Rating: 2.0
36. Tompy F.
Lower end Hilton, quite in need of renovations. Guest room internet access was down for 2 days. Apparently not the hotel's fault. Still, at the prices being charged when it works this should be completely avoidable. Two pools on location, the one the size of a bathtub and the other one a 10-min walk away from the main building. Not recommended.

12/10/12 | Link | Rating: 2.0
37. Meg A.
Adequate room for a big city price.  Located a short distance walk to the French Quater it had some nice restaurants nearby.  I was disappointed they had no place to lock a bike,or a bike rack.

09/05/12 | Link | Rating: 3.0
38. Deborah G.
Very nice rooms and helpful staff. Centrally located so a quick walk to the French Quarter and the surrounding areas is very doable. Our room was spacious and comfortable. We had free internet access. We had a great view of the river.the beds were awesome. I slept like a baby. I have no complaints.

04/11/11 | Link | Rating: 5.0
39. Brittany K.
I just stayed at the Hilton this past weekend for Mardi Gras with a few friends.

The good: excellent location- we parked and didn't move the car for the entire 4 days we were there, everything is in walking distance; the room was very clean and nice, the beds were very comfortable, great views, free breakfast included, nice outdoor heated pool & jacuzzi, its connected to the riverwalk so on the day it poured all day we could shop without going out in the rain!

The not-so-good: $16 a day for wi-fi (youd think for over $300 a night it would be included), $11 a day for use of the healthclub (ive never paid to use a hotel gym before), $34 a day for parking, the restaurant down stairs (Dragos) was probably the worst service I've ever had at a restaurant before.

All-in-all I would go back for the excellent location, park elsewhere, skip Dragos, and just not plan on using my laptop or the gym!

08/03/11 | Link | Rating: 3.0
40. Rosalyn C.
Beautiful hotel with great views. Great location with the streetcars in front.  Beware of parking prices in all New Orleans hotels $34/night...cheapest we found was $20.

13/05/12 | Link | Rating: 5.0
41. Kristina M.
Overall it is a good hotel. Good location bc you can walk to may areas. Casino is across street. Riverwalk is attached to building.

Only part I'm a little disappointed with is I'm in the 2nd bldg and the train runs by my room every morning at 6am. I think the windows need to be upgraded.

27/02/11 | Link | Rating: 4.0
42. brian g.
pros: 2 heated pools & 1 hot tub, hot water in my shower, on the riverfront streetcar line, nice staff, hbo&flat screen tv's in every room

cons: they couldn't give me a king sized bed, the pools weren't open 24 hours, the riverfront streetcar sucks, not too far from everything but certainly not surrounded by anything fun (the riverfront mall is pretty much a place for drunks & drug addicts to hang out and get high), my room overlooked a courtyard so i had to keep my blinds drawn b/c ppl could just walk right by

15/11/11 | Link | Rating: 4.0
43. Angel I.
VERY large hotel. Attended a conference here. Nice, large hotel rooms-- many courtyards overlooking the river, connects with Riverwalk, right across the street from Harrah's. Staff is friendly and meeting spaces are nice. Negatives are that it's not within ideal walking distance to the french quarter, valet service isn't that friendly, and wish we would have had a bellhop help with our luggage because it was the longest  walk to get to our room.

19/05/12 | Link | Rating: 4.0
44. Johann M.
I have stayed here numerous times prior to moving to New Orleans.

The executive lounge has fairly typical fare, including the appetizers and continental breakfast.  The view though, is outstanding!  

The rooms are good, standard modern amenities.  I prefer to be in the tower, but I understand some of the non-tower rooms may not be so nice.

The reason to stay here (besides the proximity to the Quarter and Harrah's), is the phenomenal gym.  A ridiculous number of cardio machines, extensive free weights and machines, hot tub, sauna, tennis courts.  Great rates now, found a pre-paid room at Hilton.com for $69+ tax

14/08/10 | Link | Rating: 4.0
45. Bethany W.
Nice hotel and it's on the river. It did smell a bit musty inside. Room was clean, hotel food was okay, workers were very polite.

21/04/11 | Link | Rating: 4.0
46. Rita M.
Pros:
-Great location (right outside the French Quarter)
-Nice rooms
-Plenty of amenities (arcade, 2 pools, etc.)
-Concierge was responsive & quick (brought us up more cups to pour our champagne in before leaving the hotel)

Cons:
-Way too big of a hotel (takes about 10 minutes to walk from the door to your room)
-Parking was very pricey (although it seemed that way everywhere near the French Quarter)

We found this place for 60 bucks on priceline.com , which made it a great bargain.  Although this place seems like a luxurious hotel, I wouldn't pay more than $100 a night for it.

31/08/10 | Link | Rating: 3.0
47. David C.
Good hotel, standard Hilton hotel.
Bonus star for having Drago's right downstairs with their famous Charbroiled oysters!!
Also conveniently close to Cruise terminal (can cut through riverside marketplace mall) as well as Harrah's casino across the street!!  
10 mins walk to main area of Canal St and Bourbon st.

01/04/11 | Link | Rating: 3.0
48. Terri V.
Excellent location! Harrah's casino is across the street. Riverwalk is right there. The French Quarter is a 5 minute walk.  Convention Center is an easy 5-10 minute walk.  I think this Hilton is the closest to the Convention Center of any other hotel.

Our first room they gave us was in the main building with an adjoining door on either side where we were hearing people talking from both attached rooms! As if that wasn't enough, we could hear the elevator go up and down, up and down....so we went immediately to the front desk and switched rooms. The front desk girl said, "well, all we have available is in the OTHER building". I said. "I don't care as long as it's quiet".  The two buildings are attached, so you don't go outside, we had a view of the Mississippi River and it was heavenly QUIET.  I don't know what the big deal was being in the second building. It was great and we were there for six nights.

The bar in the main building was a great place for after convention drinks and the charbroiled oysters were to die for!

The room was cleaned and fresh towels brought daily. The staff was friendly and helpful. All in all a good Hilton experience.

07/04/11 | Link | Rating: 4.0
49. Brian D.
This review is fo the breakfast buffet only.  On occasion we drag the kids across on the ferry to the hilton for the breakfast buffet.  

Its more breakfast than brunch with no real lunch entrees or selections available.  The service is usually good but not sure if its $20 pp worth of eggs, pancakes, sausages and other morning fare.  Its usually not too crowded.

21/03/11 | Link | Rating: 3.0
50. D-Baby B.
Very Nice Hotel - About one mile from Superdome but a walkable distance. And two or so blocks from the Convention Center. Also across the street from Harrah's casino. Near many restaurants.
     This Hilton has a beautiful interior with restaurants, shops and views of the mighty Mississippi River. The Hilton was near the infamous French Quarters as well. I had a suite on the top floor. The hotel was clean and the service was very accomodating. This city is still healing after Katrina so they were very happy we came.
    Hotel Garage Parking will run you $30+ a night.

16/07/11 | Link | Rating: 4.0
51. Laura C.
Ok.... this is not an ive's stayed here review.  This is a.... we hold an annual party here every year and I am becoming less than impressed as time goes by.

The food is failing pretty regularly now.  The quality has gone down steadily in the pas t 3 years.  It's all straight up sodexo these days.  

The year before last we had fillet and I wouldn't know if the rare steak was good...  but the charred tough piece I got ruined the meal for me.  I couldn't even eat.  What made it worse was that we weren't asked what we wanted.  Instead they just handed plates to people and it wasn't until we had all really cut into them that we were faced with most of us not having the flavor we wanted.  It's still remembered as a disaster of a night.

The rooms I've been in have been nice.  And the waiters and bartenders have all been nice.  But I know we pay a lot for that party and it's less quality than it should be.  Especially since it was high quality the first few years.

27/09/10 | Link | Rating: 3.0
52. Khoi L.
Location: 3/5 - The location is great if you just want to go to Harrah's Casino. However, it's on the wrong side of the casino, the west side. The French Quarter & many of the restaurants I wanted to go to are on the east side of Harrah's & Canal Street. My friends & I always walked through Harrah's to get to the other side because it was so hot outside & we wanted to walk through air conditioning.
Rooms: 4/5 - This 3.5-star hotel's rooms are what you would expect for its class, comfortable & clean rooms.
Service: 4/5
Ambience: 3/5

05/06/11 | Link | Rating: 4.0
53. Marion D.
Again we had to return to New Orleans and our choice of hotel was Hilton Riverside. We had the must enjoyable time in the concierge lounge upstairs. Robert the bartender up there is unbelievable. He is a true Frenchmen of Louisiana and a vault of information of the area. The view is worth the cost of admission. Great place and I may make a extra visit to NO just to see him again. What a hotel!!!!  Marion

11/08/13 | Link | Rating: 5.0
54. K. O.
I stayed at this hotel for a conference for work in January 2013. On day 1 we had no working heat in our room. That was eventually fixed but it never quite worked well. This meant we slept in a 60 degree room. After that, most of the stay for the next few days was uneventful, but then on the last day I left my luggage with the bellmen while I grabbed a quick brunch. Returning two hours later on my way to the airport I gave them my baggage tags and they  returned without my suitcase. They couldn't find my bag! I returned with them to the luggage room and helped search myself for 30 minutes after which time I had no choice but to leave or miss my flight. The bellmen did not apologize nor did they offer to help me get a cab (instead I had to wait in line, further delaying me for my flight). I did finally make my flight, arriving moments before they shut the door. When I landed 4 hours later, I had not received any calls from the hotel so I called back. No updates. They said they were "still searching". I tried asking for a manager and got a voicemail. Urgh. Two hours later I finally got a call. They said they located the bag--in another state! Apparently they'd sent it home with someone else.

It is now 36 hours later. No apologies. No idea when I will get my bag. No offer of compensation. I even called the national office who said the local hotel is the one to deal with this and their hands are tied. I am thoroughly disgusted not only at this particular Hilton but at the response of the national Hilton. I am a loyal Hilton Honors member but even after pushing them on how inconvenient this has been (that bag had my house keys, car keys, and office keys in it along with much of my clothes), the most anyone offered me was 5000 hilton points which is about a quarter of the cost of a single night's stay. Clearly customer service is not something Hilton prides itself on!  Given that there are no shortage of hotels in the area, I will not hesitate to take my future business elsewhere!

21/01/13 | Link | Rating: 1.0
55. Derek R.
Great hotel! Top notch service, food, location.

Tip:
If you have an opportunity, check out the Executive Lounge on the fourth of July.

GREAT PLACE to view the fireworks!

26/05/11 | Link | Rating: 5.0
56. Jenn M.
Black lights be damned, nothing says "home" to me like a hotel.  When I click the heels of my ruby red slippers; I hope I get to open my eyes to a king size bed, 9,000 pillows on a fluffy white duvet, giant windows, black out curtains, room service...THIS is my Iowa.  

(yeah, you gotta watch a lot a movies if you're going to hang out on my reviews).

I travel a bit for work, so the hotel staff are just as important to me as a crust-free television remote.  And the staff here are amazing. The concierge helped me book my 3-hour City/Katrina our, locate 2 wine bars, book my airport shuttle, and find me the number to report a rude cabbie in less than 15 minutes.

A side word  about the cabbies- at least mine. And the word? Is jackass.  When you arrive at the taxi stand, there are signs everywhere that say all taxis take credit cards. Sweet. After a 30-minute silent cab ride, where I may or may not have died twice, I hand him my card.

Him:  Amercian Express?!? They're going to charge me, like, $5.00 for this!
Me: OK.
Him:  Don't you have another card?
Me: No.
Him:  Why didn't you tell me that before we left?!?
Me: You didn't ask.

The concierge apologized and said she hopes it doesn't ruin my impression of the city. She even gave me free tickets to a comedy show--which they probably gave to everyone, but I appreciated the facade.

The Meeting & Catering Staff are phenomenal, as well. They were professional and always smiliing and made our event completely flawless.  If you are planning a work function here, I highly recommend it for the staff as well as the location.  It was super close to Riverwalk, shopping, Harrah's, Aquarium, and the French Quarter.  

OK, so that was the equivalent of saying "the hotel had a good personality". Here's where you find out that it weights 450 pounds, quotes "Lord of the Rings", and lives with it's mom--

1. The rooms aren't all that....peaceful.  My first room was, to use my big-girl words, icky.  I took off my shoes and stepped in something...wet.  Ewww.  Then the light fixtures had brown spots. I chalked it up to paranoia and decided to give it a go. Only Loudest Family Ever moved in next door and I had to go.  (Kudos to front desk and bell staff for making my room transition quickly and smoothly!).

The second room was also less peaceful. The black out drapes wouldn't close all the way and I got this awful, horror movie-like glow around the door from the hallway. I kept hearing a really strong wind, but everytime I looked out the window never saw the palm trees moving. It took me 2 days to figure out the noise was from the elevator banks.  

2.  While I love that it is a huge 9,000 square foot complex with tennis courts, squash courts, spa and personal trainers; I found $12.00 a day a bit excessive for using the treadmill for an hour.  I realize they make more money charging a flat rate, but I would have appreciated a more pay-per-service approach when the gym is not included in my hotel rate.

Probably not my first choice if I were traveling personally, but a pretty great location for work functions.

17/03/11 | Link | Rating: 3.0
57. Anabel V.
The Hilton offers everyhting you could ask from a hotel. It has restaurants, bars, store, and Starbucks all within its facilities.  It also offers overpriced (think airport prices) goodies.  Once there it was ok nothing too special but we went post a hurricane and their customer service was not the best.  I was trying to obtain info and the people on the phone were short and not very helpful. I had to call the site i booked te hotel thru to get the answers i was requesting.  Upon arrival i felt i was seen more as revenue rather than a customer.  The following days i saw valet getting into  a yelling match with a hotel guest over hailing a cab.  No supervisor around and no one to diffuse the situation. Still there were several key employees that were above and beyond (housekeeping, check out, and one the valet guys was great).

05/09/12 | Link | Rating: 3.0
58. Jamie C.
I would LOVE to have given this place a four star review, but some of the minuses out weighed the positives, and considering the other hotel options in NO, you might find a better option.

First the Pluses: The rooms are nice. Especially if you get a river view. Take at least a night to get an amazing night sleep in the bed. Work desk, bathroom and flat screen TVs all top off the room. Location on waterfront is nice, and less then a mile walk to Burbon street and close . Room Service was fast and delicious and not TOO over priced.

The downsides include a REALLY POOR pool, hot tub and pool lounge area. The wifi is great for surfing, but trying to skype with family or download a song on itunes is a no-go here. The gym is weak. Some good cardo with TVs on them, but the locker rooms are just outdated. Sauna never worked. Parking is $40 a night plus tax for Valet. AND VERY IMPORTANT...DO NOT SHIP ANYTHING TO THE HOTEL unless it is a letter. They have fees that can be as much as $40 a package.

Overall, great room. Good location for conference, shopping and French Qtr. As long as you do not need to many amenities.

27/06/11 | Link | Rating: 3.0
59. Aaron J.
More closer to a 3.5 stars.  

This place is very large, and the location is decent, and if you don't mind walking, its a few blocks from both Burbon and Canal St.  It is located across the street from Harrah's Casino, one street over from the riverside, and has many tasteful restaurants within walking distance.

For all you non-driving travelers, its extremely easy to grab a cab at this place, and the wait won't be more than 2-3 minutes.  There is also a tram station right next door.  If you're driving, there is more than enough parking in the car garage next door.    

The best thing about this place is that it has just about everything you'll need.  2 restaurants inside, ATM, a small deli, accessible microwaves, great customer service, banquet rooms, a Best Buy vending machine (YUP!!!), and small baby goats.  IT HAS EVERYTHING, but the experience of New Orleans, so get your hungover self up and go outside.  

This is a pretty good place to rest your head.

29/11/11 | Link | Rating: 3.0
60. Scott S.
I just stayed at this Hilton for a conference.  The riverside rooms have all been refurbished, so much so that my room had a faint new paint smell.  Other parts are of the complex are still undergoing renovation.

The room was spacious.  The housekeeping staff did nice touches like putting out extra shampoo and soap when they realized there were two of us in the room.  

The banquet food was actually pretty tasty as that goes.  You can walk to the French Quarter in about 10-15 minutes from the hotel, so it's a good location.  

The room rate was $199 per night.

02/04/09 | Link | Rating: 4.0
61. William L.
Well, after my first night in New Orleans at the Doubletree (review posted) I walked a few blocks down and checked into the Hilton Riverside.  I will say that I score a rate $10 less than the Doubletree.

I am much happier here.  The staff really do care and are pleasant and professional.  The room is nice with a great view.  The pool was great and the spa was sorely needed after another day of walking all over the city.  The river views from the executive lounge rock.

The only reason I gave it 4 stars is that my non smoking room smelled to high heaven of smoke.  I called and they had someone quickly come it and spray it all down so I would not be charged for it (I really do not smoke.)

The location is still great and close to everything.  It is a bigger property but the rates are great!  Check them out!

13/08/09 | Link | Rating: 4.0
62. Henrik C.
The location of this hotel is ideal: at riverside, next to the casino and easy walking distance from French quarters. Overall a nice hotel. It has the large scale busy hotel feeling.

We stayed at the executive level floors - not really sure there is a difference. The rooms are spacious and the beds are large and comfortable. The bathrooms are SMALL and I mean SMALL. The hallways were noisy and we were woken up by children playing in the hallway early mornings - so much for executive quality service. The service at the frontdesk and by the phone operator was at best mediocre (waited 2x5 minutes to ask for late check-out) - not the standard you expect from Hilton.

So great location, ok beds, small bathroom and mediocre service. I had hoped for more from Hilton

25/07/09 | Link | Rating: 3.0
63. Michael M.
Stayed here for six nights when in town for a convention.

Location was great if attending events at the convention center. It was also attached to the Riverwalk Mall, across the street from Harrah's Casino, and a short walk from the French Quarter and Bourbon Street.

The Bed was very comfortable and the room was furnished with desk, dresser, refrigerator & TV.  The lounge chair in the room was less that comfortable if you are spending any time in the room. If you like a quiet or dark room, good luck. The door provides very little insulation to the noise in the hallway, and sometimes even the noise coming from another room (easily heard the TV from the room across the hall on more than one night).  Not that it needs "weather" stripping, it needs something to limit noise and light going through the cracks around the door. So much light was coming through the door, I thought I had left the door open the first night.  While the bed was very comfortable, this hotel practices one of my biggest pet peaves, calling a double bed a queen.

13/11/11 | Link | Rating: 3.0
64. Steven M.
Positives:
Safe location
Nice and very clean rooms
Great service and staff
Deals to be had via PL and HW

Cons:
Can be a LONG walk to most of the sights (I love walking, but it's a ways to anything)
Parking rates are ludicrous
Sprawling property, can be a chore to navigate around
Parking elevators were down, making it VERY difficult to get to the car

14/11/11 | Link | Rating: 3.0
65. Diosdado P.
Hilton Riverside is a nice hotel along the Mississippi River. It is conveniently connected to the Riverwalk Marketplace and across the street from Harrah's Casino.

Pros: in room fridge, LG LCD TV, Cuisinart Coffee Maker, comfy bed, Paul Thomas Roth soap and shampoo, and a shower caddy.

Cons: $40/day parking, $14.95/day internet usage, and tight hallway between bathroom and closet.

Tips: Park for free at the Harrah's Casino parking garage with 30 minutes of play, get the hotel comped from Harrah's prior to visiting New Orleans.

15/01/12 | Link | Rating: 3.0
66. Colleen A.
Staying here for a professional conference and I have definitely stayed in better places. The room is costing $269/night. The room is ok aside from the fact that the television didn't work, alarm clock that doesn't go off, bathroom light switch that either works or sparks and doesn't work, and the room didn't get attended to until way after 1:00pm and only then because I called about it.  When I did call down to advise them off the problems they were going to be kind enough to give me the number to housekeeping and the number to engineering so i could call them both myself.  I explained that I was scheduled to go into a meeting and they made the calls.  When I got back to the room the light switch in the bathroom seemed to be fixed, the linens and housekeeping was done, TV worked but the alarm clock was a bridge too far, so I will be calling for a wake up call.

12/04/13 | Link | Rating: 2.0
67. Rene C.
The lobby is on the second floor.

The rooms are located in separate towers.

Take the evelvator to the 1st floor and you will find yourself in a dark basement.

Stand in the taxi line and the taxi's stop short.

Try navigating all this after multiple drinks on Bourbon street.

22/07/09 | Link | Rating: 3.0
68. stan f.
Everything about this place is overpriced, and staff didn't give me a four star treatment. I would only recommend if there wasn't another hotel available.

22/05/13 | Link | Rating: 2.0
69. Yang C.
Good hotel for it's price. We really didn't have much of a view but then again, NO isn't exactly known for it's skyline and the mighty Mississippi isn't something that needs to looked in awe of every day.

Beds were comfy, A/C worked just fine. Housekeeping did a great job, rooms were clean everyday, bathroom was spacious enough, nothing negative for me to say about this hotel. Water from the vending machines is a bit pricey at $3 a pop, but I think if you go to the front desk they give you hotel bottled water for free (line was always too long for me to bother to wait to ask)

Short half mile, 15 minute walk to the FQ, close enough yet far enough away whereas you don't have to worry about the noise and the gosh awful smell of piss and vomit that the FQ reeked of on Sunday morning.

Would definitely stay here again, Drago's on the first floor  is a tad bit overrated, hotel bar gives generous pours though!

29/03/11 | Link | Rating: 4.0
70. Jenn C.
The best thing about this hotel room was the view!  A gorgeous sunset over the Mississippi River in November is one of the nicest, prettiest wake-ups ever.  The room itself was adequate - the small fridge was stuffed with expensive mini-bar items (please - empty fridge?).  There was only one place to hang a towel - on the door - and the hook was so smooth and round that the towel would keep falling off!  

Despite signs stating "towel on the floor means "replace me"" - housekeeping replaced all our linens every time (we even hung the towels on the towel shelf and shower curtain bar) - so much for conserving water!  (and - yes - I know that it comes out of The River but a lot of energy goes into purifying it and we wash our clothes and flush our toilets with potable water - it's just a shame to waste it like that!)

Though the shower was tolerably hot, the fixtures were cheap and outdated.  There was no way to turn on only a single light in the bathroom - everything had to go on at once, like you were on stage in front of cameras.  

No bedbugs!  Yay!  Expensive wi-fi and gym - seriously - if you are paying $160/night for a room - why on earth should you be required to pay $12 for the privilege of using their exercise equipment?

03/12/10 | Link | Rating: 3.0
71. Jessica D.
Wonderful and updated hotel. Grand second floor, open-courtyard feel that looks down to the bar.

Great coffee shop area serving Starbucks in the morning until 2 pm. Bar has plenty of seating in a variety of exposures.

Drago's is a great, semi-casual restaurant on the ground floor.

Excellently appointed rooms and restrooms, very comfortable bed. Limited channels but plenty enough for the amount of viewing one does staying in a gorgeous city.

Excellent concierge desk to get tips and reservations for any need.

Has access through the second floor passageway directly into the Riverside shopping mall and is immediately next to the streetcar stop. Excellent walking distance to all major points of interest, including the French Quarter and Natchez pier.

05/01/11 | Link | Rating: 4.0
72. L W.
I really wasn't a fan of this hotel. I've stayed in the Sheraton across the street and it is leaps and bounds better. The beds are semi stiff at the hotel, you get the cheap scratchy toilet paper in the rooms and its really nothing special and tou cannot get 24 hr room service. The one plus  is its a good location and Dragos is a good restaurant. I will stay at the Sheraton next time where everything is updated and super plush

11/02/14 | Link | Rating: 3.0
73. Gina H.
Well appointed, clean rooms, friendly staff.  It is a bit of a walk to the French Quarter or Jackson Square - it can be nice to be away from the chaos, but at the same time you miss some of the experience of being located more centrally.

18/03/13 | Link | Rating: 3.0
74. Brandon M.
My sister booked some rooms here for my nieces wedding. For them I'm sure the plus is it's across from the casino. I just want a nice room which it was and quiet place to sleep when it's time to crash. The latter not so much though. I can hear things outside the hotel and inside the hotel. I'm on floor 18 too.

It's a big hotel, they just have to figure something with the noise.

23/01/12 | Link | Rating: 4.0
75. s. m. j.
We stayed here one night during Jazz Fest, then moved to the Marriott for a less expensive room the second night of our stay.

Our immediate first impression was pretty negative for a hotel in which we were paying $300+ for one night. Yvette checked us in, and she was NOT friendly and was reluctant to any assistance beyond her basic key punching for getting us our room keys and our signatures and credit card. We gave her our parking stub after she gave us the key, and she said, VERY resignedly, "Okay. I'll have to log back in..." to process it. Then, she gave us the wrong directions to our room. This might not mean much in a smaller hotel, but at this Hilton, you need to know which BUILDING you're heading to, and so we wandered with our bags for several minutes before my husband realized she had said the wrong thing.

The room was clean, spacious and more than met our needs. The hotel shop was handy for buying water/juice when we rolled in from an evening in the Quarter. Our view was terrible, and the walk to the Quarter was a little farther than we would have liked.

We probably won't stay here again, and if we do, we will actively avoid any interactions with Yvette!

12/05/12 | Link | Rating: 3.0
76. David D.
Quiet, comfy room near the quarter and Harrah's.

20/08/13 | Link | Rating: 4.0
77. Sean H.
Very poor experience. First, no toiletries in the room.  Then the jacuzzi that they boast no longer is there.  Also, in the pool area, 3 inch coach roaches infested the deck area.  Last, I had a new pocket knife my kids got me for Father's Day that I put in the center counsel of my car. Had the car valet parked and in the morning when they brought my car to us, the knife was gone. Security said valet would have to conduct their own investigation and Hilton's main office just kept saying that, "It's Hilton's policy that they are not responsible for lost or stolen items."  Heard that 10 times. Girl at the front desk was very nice though, would like to thank her for that.

17/06/13 | Link | Rating: 1.0
78. Anita S.
I have stayed at some of the other Hilton owned properties (Doubletree and Embassy Suites) and the Riverside is the most stellar.  The rooms are spacious and not lacking in any way.  

There are no bars near either pool which was a little disheartening for my friends and I, but, not something I'd worry too much about.  Especially because the bar and wait staff at the restaurant (Drago's I believe and the bar on the first floor) TREMENDOUS!  The wait staff may take a moment to come over but then again, isn't that the French Quarter in general and aren't we all just there to chill anyway?  

Best Bloody Mary's I've had in some time.  Of course, Charbroiled Oysters from Drago's are mind blowing.  My friends tried them for the first time and about fell out of their chairs.  Yes, that good!

10/05/11 | Link | Rating: 4.0
79. Gregg M.
My college days have long since passed.  While my trip to New Orleans may have been in the spring, it was definitely not a college Spring Break trip where you stayed in the cheapest hotel/motel you could find and crammed a dozen other people into a room.  The GF was in town for a weeklong conference held at the New Orleans Hilton Riverside and we decided to stay the weekend after the conference was over.  The New Orleans Hilton Riverside is a very large hotel strategically-located within close walking distance to the French Quarter, Harrah's Casino, and the convention center.  

The Good?
- Location, location, location...
- Rooms, while not suites, were large enough and had HD flat-panel TVs (although we were rarely in the room other than to sleep).
- Maid service cleaned the room effectively and had the good sense to do their work in the afternoons vice mornings.

The Bad?
- The elevators were slow despite being plentiful and didn't seem to be entirely reliable.
- Check-in desk is on the 2nd floor while street-level entrance/exit is on 1st floor...inconvenient to drag bags up/down the escalator or use the eleveator.
- In-room, "high speed" internet, while wi-fi, was exceedingly slow.

The Ugly?
- We didn't have a car, but self-parking is $34 per night!

One interesting note during our stay...the hotel was especially busy that weekend we were there due to a cardiology convention going on that same time.  At least, I felt comfortable knowing that if someone yelled, "Is there a doctor in the house?"  There were lots of them!

07/04/11 | Link | Rating: 3.0
80. Alexander W.
All Hiltons are classy, clean, and courteous.  The lone exception being the black sheep, Paris... zing.  My friends and I always stay at this hotel, when we stay in New Orleans.   Although much of the city that I have seen is old and dirty, Hilton Riverside Hotel is modern and well kept. The hotel is walking distance from many attractions including Harrahs, Bourbon Street and the French Quarter.  The price for the stay is usually a great deal and cheaper than most hotels in the area.

22/05/12 | Link | Rating: 4.0
81. Scott S.
The staff is phenomenal.  The Consierge Service knew the city inside and out.  The location is perfect.  Public transportation is the envy of many cities.  The Management cares about maintaining quality customer service.  Coke machines were out of order on many floors.  Elevators are fast and efficient.  Drago, the restaurant, is subpar.  Revolving doors are easy to navigate except for the drunks... they kept running into the glass and stopping the revolution :)  And the price for your stay is very, very good considering the services they provide.

11/09/13 | Link | Rating: 5.0
82. Melanie C.
Stayed here 3 nights for a conference and hated it, for a business class hotel I'd expect a smoother experience. Overpriced, mediocre food. $3 for a bottle of soda, $3 for a tall Starbucks. A hassle to walk places, have to cross the tracks and listen to the train tooting its horn while I'm sleeping, it's just a bit further and less convenient than all the other big hotels. Got stuck in the low 4 floor Riverside building which required lots of extra trekking back and forth between the conference area and my room. The cleaning staff will hound you and keep knocking asking to service your room even when the do not disturb sign is on, and once one goes away another will come a half hour later and do the same thing. Constant drilling noise from my room, which had no view just looked at some other rooms. Impossible to work. The free Nola wifi doesn't work and the hotel charges $13 a day for access, though you can sit an surf for free in the lobby. They put a credit card hold on which was in excess of my confirmed rate and I had to go to the front desk to work that out (they hold extra for incidentals, which I haven't seem done before). There's an incorrect sign in the conference center directing you one way to a self serve business center which will lead you on a wild goose hunt, that center is actually not at all in the direction of the sign, it's on a different floor altogether. The free TV in my room didn't work just gave me an error about being disconnected. Hassles. The only positives I can say is the business center let me print a small document for free, and they have Peter Thomas Roth toiletries.

20/02/14 | Link | Rating: 1.0
83. Frank B.
Really enjoyed our stay! The hotel was extremely crowded and the bellhop whisked us off to another elevator after telling him we were HHonors members and staying on the executive floors. VIP treatment indeed! The wait downstairs for rooms were up to 2 hours! Our room faced the city which was cool but will get the river view next time. Rooms were spacious and the private eating areas were 2nd to none. Definitely returning to this hotel when we are in town. Drago's downstairs is a must!

03/11/13 | Link | Rating: 5.0
84. Sue T.
This hotel is located on the river, right across the street from Harrah's Casino. It's a few blocks to the French Quarter, a short walk.  The lobby has a central bar and plenty of comfy seating areas.  Check-in is on the 2nd floor, not at street level.  I really enjoyed my room - nicely decorated with a very comfortable king-sized bed, desk, lounge chair with ottoman, and small but functional bathroom with a good shower and an exhaust fan. One quirk--the closet was positioned behind the bathroom door and the closet door was spring-loaded.  This was handy to keep the doors from banging into each other but not so handy when I was trying to get something out of the closet and the door kept closing on me. So I used the iron as a doorstop--problem solved. I tried a couple of food items and wasn't impressed. A salad ordered to-go from the bar was nothing special and a room order of seafood pasta was so heavily swimming in cream sauce I couldn't eat it. But with hundreds of NOLA restaurants nearby the food wasn't a problem.

19/08/13 | Link | Rating: 4.0
85. Tom M.
Solid location. Very clean rooms.  Excellent fitness center.  Poor wifi access, inconsistent kitchen.

This edit added a few hours after original - up to 4 stars based on general mgr reaching out to enquire on the stay and resolving some issues.  With leadership that cares to that degree, this is a property that will do well and is worth supporting.

01/05/13 | Link | Rating: 4.0
86. Connie C.
We got a really cheap room at the Hilton for $99 for two double beds. It was a really large room and the beds are very comfortable. Maybe because of its location we were not at all disturbed by the train noises which our other family members complained about in their more expensive room.  Their room had one king bed and was considerably smaller than our room. The coffee in the room was very good. There was mini fridge and in our case was stocked with free beer and wine left over from the previous occupants. The room was clean to perfection every morning. The bathroom was clean and comfortable. The water pressure for the shower was okay. The cleaning staff was very nice and the check in process was very quick. We parked the car across the street at the Harrahs Casino because parking was $10 more expensive at the Hilton. The location is a 15 minute walk from the heart of the French quarter. We did not try the restaurant inside the hotel, but I hear that it is okay.  If you come on a Friday Saturday or Sunday night, the walk to the French quarter may be a little scary as there were a lot of hooligans out and about. I would advice women not walk out alone and try and stay in large groups. The young men who may be inebriated were seen picking on the single women.

17/04/14 | Link | Rating: 4.0
87. Sean D.
I was at this Hilton for a conference. The location is ideal and in walking distance of EVERYTHING. The hotel staff was extremely helpful. My request for extra pillows and towels were honored even before I arrived. I had filled out the request with my reservation and to my surprise it was there when I got in my room. We were even allowed to check in early in the morning before the conference started.

The hotel is one of the better hotels I have stayed at, either for conferences or leisure. I will be returning around Easter with my mom. She hasn't been to New Orleans since the 70s and it will be a nice little vacation for her.

28/12/13 | Link | Rating: 5.0
88. Valerie G.
Absolutely nothing wrong with this Hilton!

1. Drago's is RIGHT INDOORS. Super convenient. My girls and I put down our name, went upstairs to change/rest up, and went back down to be seated. Woot woot.

2. Comfy comfy comfy beds. We split a group of 5 girls in 2 Queens and it was perfect. The room was nice and spacious, although there was only 1 full length mirror + the mirror in the bathroom. No bueno ):

3. Quick and courteous. They unclogged our toilet numerous times (don't ask), brought us extra towels, toothbrushes, toiletries, etc; all without fail.

4. Conveniently located across from the Riverwalk. Yep, right next to an outlet of Cafe Du Monde!

5. Pretty decent walk to French Quarters/Bourbon St. Also - a lot of the parades go right along St. Charles during Mardi Gras - which is legit a 3 min walk from the hotel.

23/02/12 | Link | Rating: 4.0
89. Julie T.
Nothing short of a five-star experience.  I stay in a lot of business class hotels, and this particular Hilton wowed me with both accommodations and some excellent New Orleans hospitality.  Doesn't hurt to have  a gorgeous view of the Mississippi River.  It is close to everything you will want to see in New Orleans.  Definitely plan to return!

13/11/13 | Link | Rating: 5.0
90. Hank M.
Convenient location if attending convention center event.Property is tired and in desperate need of a face lift. Food options are limited and pricey.
In room cable service is terrible ... NBA play off game are on and they do not carry ESPN. Really???
Additionally, charging high rates for WIFI access ... go somewhere else where it is free.
Place falls well below HIlton standards.
Only bright point ... the staff, without exception helpful, polite and friendly.

23/05/13 | Link | Rating: 2.0
91. Michelle H.
Nice and clean hotel by the Riverwalk. Was only here for one night. Short walk to Bourbon Street.

11/03/13 | Link | Rating: 4.0
92. Pauline P.
// LOCATION // Adjacent to the Convention Center and Harrah's Casino. 10-15 minute walk to the French Quarter. Sits right along the Riverwalk and the Mississippi River. 2-3 blocks away from Mother's, the best restaurant we tried in NOLA!

// PRICE // Our room was about $250/night during the weekend. This was supposedly the conference price for a conference we were attending at the hotel and convention center. I think the price was fair though considering every hotel we called was booked up and our stay was during March Madness.

// SERVICE // Front desk staff was accommodating. Was also able to check into my room at 10 AM which was an added plus.

// ROOM // Large, spacious, and clean, everything a hotel room should be. The only gripe was the restroom door was difficult to fully close. Not a big deal.

Was disappointed we did not have time to try the oysters at hotel's restaurant, Drago's. Heard amazing things about it.

Would definitely stay at this hotel again!

20/03/12 | Link | Rating: 5.0
93. Melissa G.
I've never been so relieved that my company paid for a hotel....if I had paid to stay in this subpar and overpriced box, I'd be furious. Instead, I'm just irritated at how crappy it was.

I was in New Orleans for a week attending a conference at this hotel. First, it's a nightmare to navigate. I won't put that all on the hotel, but yeah....nightmare. They need better signs. The place is also filthy. Like, just run down and nasty. 2 drawer pulls in my room were broken, the tv got awful reception, there was a big brown mystery stain on my shower curtain that made me gag whenever I noticed it.  It's not the quality you expect for what they charge. I've stayed in nicer Best Westerns.

On Monday, NOLA put out a boil water advisory. I checked in about 4 hours after this advisory was released, but wasn't told until many hours later, and then only because I tried to order a coffee. This was after I had showered, drank water, and brushed my teeth....so awesome.....probably picked up some ridiculous swamp bacteria.....

I called down to the concierge one night to see if they had a list of places that will deliver to the hotel (this was after I called two places on my own that said they won't deliver due to "security issues"). The lady who answered put me immediately on hold, then when I did get her and started to ask my question she cut me off with a terse "um, pizza places". Okay, lady......I'm sorry my unreasonable request pissed you off.

I ordered room service Thursday at 815. Didn't get it until 1030.....it cost me over $70 for a shitty glass of wine, 8oz of steak, canned greenbeans, and a baked potato that even Wendy's wouldn't have served. The wifi in my hotel room (that costs $12 a day) went out Thursday afternoon and still wasn't up when I checked out today. They claim to cater to business travelers....well, those people often need access to the freaking Internet.

I will never stay here and am not likely to even use a Hilton again because they were just rude, unaccomodating, overpriced, and filthy. Theres 30 hotels within a couple blocks of here. Save yourself (or your company) some money and chance at being infected from shower stains and bad water.

12/10/12 | Link | Rating: 1.0
94. Peter R.
Sometimes you read reviews of a place and shake you head in wonderment. Such is the case here. I travel a lot for work so I'm not one to be impressed by having my bed made for me each day....

I spent 5 nights at the Riverside and found it perfectly fine. Staff? Friendly and helpful. Every. Single. Time.

Cleanness of hotel? No issues at and never noticed any of the messiness others commented on.  It's clean!

Room? No different from any standard room you find in any American city. Good TV. Good desk. Comfortable bed.

Finally - if you're attending a conference the location is perfect.

So to those who slammed this hotel - no idea what you're talking about.

09/03/13 | Link | Rating: 4.0
95. Kiyana D.
First impressions of my room:  Is that an old french fry on the floor?  Gross.  Is that a plastic wrapper with chewed candy inside?  Even worse.  This is going to be a LOOOONG weekend, and not in a good way.  

Want good, friendly service?  Then visit the concierge desk, the food servers, or the check in/out lines.  What to deal with unprofessional, rude service?  Call room service at any time.  You would think a $25 poboy would at least include service with a smile.  You would think, but you would be wrong.

Don't order room service unless you want to be WOEFULLY disappointed and your wallet gouged. So sad I got sick and had no choice but to eat here. Boo!!!  Not only was the food bad, but the people answering the line at the front desk and room service were extremely rude and unprofessional.  Did I mention the food was bad, bland, and flavorless???

Overall, the hotel is in a okay location, too large, and needs to seriously consider etiquette training for its employees answering the phones.

10/01/13 | Link | Rating: 1.0
96. Paul C.
My husband and I stayed at this location a few days ago while we were in town for my mother's wedding anniversary.  At first glance, it was fairly nice.  When we went to check in, they had our reservations for one night only (we had already paid for two), so that took awhile to correct.  The lady at the front desk was very polite and upgraded our room for us, so NONE of this review reflects upon her.

One of the pools was under repair, and one of the room buildings was undergoing renovations.  This wouldn't have been so bad were it not that the open pool was the one that was by the closed building, so you had to walk around the inside of the entire hotel to get to the pool.  This also would not have been so terrible (I mean, it was a hike, but I really didn't care) if we didn't have to walk through the convention area (while there was a convention) in order to get there.

As for the room.  It was a bit on the small side for 2 double beds, but the view (river/ city) was very nice.  The shower SUCKED!!!  You either had HOT or COLD water.  Not that it mattered much, since the shower just kind of dripped on you anyway.  The sink was cracked, and oddly enough only had WARM or HOT water (why couldn't have this been the case for the shower?  :)  ).  A nice cup of warm water is not what I was really looking for after running around sweating all day.

There was a dead roach on the mirror on the closet door, and there were Cheerios (mind you, we don't eat Cheerios) on the floor by the window.

I really am not picky when it comes to hotels...trust me...I generally just use them as a place to crash at the end of the day/ night, but for the price this could have definitely been better.

BTW, the Riverwalk mall is closed until 2014, and the little store in the hotel is on the CLOSED side.

13/09/13 | Link | Rating: 2.0
97. Meredith S.
If you can fit it in your budget, stay here.

What a great hotel. Right on the river, great restaurant on the lobby floor (Drago's; you must try an order of their grilled oysters. DELICIOUS!), and so much more.

The Room: our cozy 2 queen room was pretty spacious. Fairly standard amenities, though I felt especially comfy in bed. Squishy hypoallergenic pillows = sleeping on a dreamy, puffy cloud. My mom has Hilton Honors (I recommend becoming a member, good perks) so we had free internet access.

GYM: I successfully combated all my overeating at delicious N'awlins hot spots by hitting the hotel gym 4 times during my week long stay! They've got an AMAZINGLY HUGE gym (70,000 square feet if I recall correctly), including indoor tennis, basket ball and volley ball courts. Their cardio equipment has tons of TVs to view, including many individual screens with audio option on their treadmills and bikes. Plenty of free weights, medicine balls and weight machines to target any muscles you're looking to work on. They've got a spin room with various classes throughout the week, and also have other classes offered, like bootcamp, pilates/yoga, zumba and more. They also offer massages, though I didn't spring for one on this trip. And though I didn't dive right in, they've got one (or more?) pools to enjoy too! Of course a spa/hot tub was not far away for those looking for liquid relaxation.

Hospitality: Again, I think this was an extra benefit from being with Hilton Honors, but I'll mention it anyway. There's a Hospitality Suite on the top floor which serves basic breakfast items in the morning and appetizers in the late afternoon. Sodas, coffee & tea are always available. The suite opens to both the east and west sides of the building, with BIG windows so you can look out at the horizon. On one side you can enjoy the view of the river, and on the other, take a look over the land of New Orleans and it's surrounding smaller 'hoods. With flat land all around, you can see super far on a clear day!

16/01/12 | Link | Rating: 4.0
98. Holly S.
I chose the Hilton Riverside for my recent trip to New Orleans, based on previous reviews, location, and the fact that I am a Hilton Honors member.  Well, I became one when I booked my room! Hahaha!

The hotel is super-sized, most likely because of it's close proximity to the convention center.  The price was very nice as I only ended up paying around $66 a night the week before Christmas! My room was perfect for me, with a roomy bathroom and shower and a full length mirror, which is always important in preparing for a night out on Bourbon!  The hotel is located next to the last stop on the riverside street car line and just a block or so away from the Canal St. line.  I preferred to walk everywhere as the whether was great for December.  

The cab lines sit right out front, so if you did want to catch one to the other side of town it would be super easy from here.  Harrah's is right across the street, which makes for a nice detour after a day of shopping.  I didn't try out the pool area, but many did as the pools are heated and there were multiple courtyards to go sit out and enjoy the breeze off the Mississippi river.  The bar downstairs was pretty nice and allowed us to order dessert from the restaurant menu without a blink.  

I will say being a Hilton Honors member does help, as my room preferences were met even with the hotel being completely booked for a college football game that weekend! Thank you Hilton for a nice stay...I will be back! Mark my words!

28/12/11 | Link | Rating: 4.0
99. David S.
Good grief. Another city, another Hilton hotel. What more is there to write that hasn't already been written about all the other hotels I've stayed at over the past six months?

bit.ly/10baBsy

Let's start with the biggest advantage of this hotel - location. The Hilton Riverside is perfectly located if you are attending a convention at the New Orleans Convention Center. You quite literally walk out the front door, take a left and walk about 100 yards to the Convention Center entrance. It's close enough that if you want to take a break from your convention during the day, you can easily walk back to your room for some down time. The hotel is about a 15 minute walk from Bourbon Street and all the nonsense and foolishness taking place in the French Quarter. Also, there's a casino across the street if you enjoy pissing away your hard earned money.

The hotel itself is perfectly fine -- pretty much your standard issue Hilton hotel. My nightly rate was $225, part of a package with the convention I was in town attending.

Orienting when you first enter is a bit odd because the registration is on the second floor, a poorly signed escalator ride from the main entrance. Also poorly signed was the registration line for Hilton Honors members. I arrived at a busy time for checking in (around 4:30PM) and jumped into what I thought was the only main line. It was only after quite a lengthy wait that I noticed a small, poorly located sign for a separate HHonors line.

My room was on the third floor of what I assume is the older (or maybe original) building. Easy to get to and without requiring an elevator ride. Although I didn't explore, the hotel is huge, with a tower that must hold hundreds of rooms. The website claims the fitness facility is 90,000 sq. ft. and event space is 130,000 sq. ft. It's remarkable to me that the fitness space would 70% as large as the event space. I wish I had checked that out. There are also a couple of pools, a fact that was verifiable just by the chlorine smell that filled the hallway of my wing. The room itself was standard Hilton - two double beds, average TV (some HD channels), paid wifi, etc. It was clean and stocked with enough towels. There was really nothing extraordinary about it on either end of the spectrum.

I had breakfast one morning at the Le Croissant restaurant, a small lunch another day at the Spirits Bar and ordered some dessert from room service one night. The breakfast service at Le Croissant was attentive and personable. The buffet offered a great assortment, was reasonably priced (as far as hotel buffets go -- $20), and my coffee cup was kept full without having to ask for a refill. The lunch service at the bar on the other hand, was a train wreck. I had to remind the server three times of what I ordered (house salad with Thousand Island dressing and fries) which was baffling and frustrating. Even more frustrating was that it took about 40 minutes for those two simple items to arrive. I watched as people who arrived after me received their full lunch orders well ahead of mine. The room service was friendly and prompt, but as is the case with all room service, incredibly expensive. A slice of carrot cake, a scoop of vanilla ice cream and a glass of milk was $40.

Looking at the Yelp averages, with 99 reviews (this will be the 100th), the Hilton Riverside is averaging out at 3.5 stars and I'd stay that's exactly right. But, since Yelp doesn't allow individual half stars, I'm rounding down to three stars. I would stay here again, but I wouldn't necessarily be excited about it.

08/05/13 | Link | Rating: 3.0
100. Liz W.
I enjoyed this spot. We were only there for one night but I would have stayed a couple  more if we'd had the time. My room was clean and the bed was super comfortable, the shower also had great water pressure. The view was incredible and you couldn't beat the location. I was treated kindly by the staff and felt pleased overall.
It is kind of a loud hotel when it gets to being able to hear people in the hallway etc, so if you have young kids I probably wouldn't recommend it since people were coming in and out pretty loudly until about 12am. So you may also want to avoid if you're there for a work related trip where you need to catch some shut eye at a decent hour.
I appreciated that I asked for a late check out and they didn't have someone banging on the door at the normal check out time. Also, we conveniently kept our luggage with the nice bellmen for a few hours while we wandered the city before heading to the airport.
Overall a good experience.

04/01/14 | Link | Rating: 4.0
101. Beverly A.
Location: 4 stars
Massage: 1 star
Health Club options: 4 stars (would've been 5 but their hours are only from 530am-10pm) - it'd be nice if they were 24 hours or at least until midnight.
Room:  4 stars
Drago restaurant: 3 stars

Conveniently located/connected next to the Riverwalk which is perfect when it's humid because the Riverwalk has AC!  It's within walking distance to the French Quarter as well, the Aquarium/IMAX, and not too far from the CBD.

The health club is exactly what it is.. a health club! They have whirlpools in the changing rooms, about 5 full tennis courts, volleyball courts, a basketball court, full gym, golf range, pilates/yoga, just about anything everything you could truly think of!  

Massage review:
$80 for 60 minutes?  I thought this was an AWESOME deal... until I got my massage. Unfortunately it was one of the most unprofessional massages I've ever had.  I told my therapist about problem areas I wanted her to focus on, instead she worked on other parts.  She wouldn't lift my leg up to move the sheet underneath me, but she kept tugging on it, pulling it over and over often times leaving me pretty uncomfortable.

The room:
Spacious and comfortable.  Lots of outlets.  Bathroom had all the necessities, but the toilet was kind of higher than usual?

Drago:
The wait is long - but if you sit at the bar you can get the same full menu minus the wait!  I had the gumbo (which was OK), the 1 1/4 lb. stuffed lobster - but it was mainly shell of course.  They pre-cut the claws so it's super easy to pull them off and get big chunks of meat!  The stuffing was just OK.. and the temperature of my food actually got cold after 3-5 minutes or so.  I ordered the bread pudding and it was delish!  They give you 2 pieces and it is yum, yum, yum.  FYI - it's the same bread pudding they give you for room service.

Would I stay here again?  Probably!  Staff is friendly, but I could hear everyone next to me which sucks when either they're loud and it's late, or they're loud and it's way early.

08/05/12 | Link | Rating: 4.0
102. Ashmeet O.
Nice location by the riverside. Good size rooms. Small bathroom though. Housekeeping was excellent and cleaned the room everyday. They have a nice executive lounge on the top level, although the breakfast served needs lots of improvement. It was very basic, a very limited menu which was repeated everyday. They have a very nice seafood restaurant Dragos at the first level.

24/09/14 | Link | Rating: 4.0
103. Dave D.
Really disappointed to be honest. Great location, nice bar and restaurant, service is well below hilton honors standards!! Rooms are average at best, exec. Level is ok (drinks are way over priced). Next time in NOLA i will try another hotel (westin, Sheraton, or marriott)

07/04/14 | Link | Rating: 3.0
104. Kimberly C.
I spoke with Roger, Director of Property Operations and he was very apologetic and really changed my mind about this hotel.  I would give this hotel another chance now due to Roger's outreach.

28/02/14 | Link | Rating: 3.0
105. Rick S.
I enjoyed my stay at this hotel and the proximity to everything wonderful in New Orleans!  There's a restaurant in the hotel that serves these fried mini crab claws that are spectacular and "must haves" every time I'm here.

19/10/12 | Link | Rating: 3.0
106. Crystal A.
Pros:
* Free internet in the second floor lobby
* Most of the staff was very nice and helpful
* The hotel is directly connected to the mall
* The king-bed room was sizeable.
* Room service was quick. The food was serviceable but not great.

Cons:
* The internet in the rooms are expensive and you have to purchase separate plans for each device.
* The bed spread was dirty and we had to call guest services to have it replaced.
* There was a small blanket in the closet but that was also dirty.
* The man who brought us a new blanket kept giving my husband angry looks while we switched the blankets out.

02/07/12 | Link | Rating: 2.0
107. Leanna J.
I thought this hotel was really nice, despite the negative reviews I read prior to checking in. I stayed here with my cousin and a friend for Mardi Gras and we had no issue with noise in the hallway or anything like that. The rooms are a little on the small side, but they are impeccably clean and the beds were super comfy. The bathroom is nice as well, and as someone previously mentioned, the water pressure is excellent. The TV's are pretty outdated though and could use an upgrade.  The staff waere very friendly in my opinion. When we checked in, they assigned us to a room that already had an occupant in it. Unknowingly, we went to the room and wondered why our key wasn't working. A man eventually opened the door and told us that we had the wrong room. We went back downstairs and the staff gave the three of us one complimentary breakfast buffet each for the inconvenience. I believe their breakfast buffet is like $23 too so this was a pretty good deal. Additionally, my flight didn't leave until the late afternoon and they extended the check-out time for an extra hour, free of charge, so that I didn't have to go to the airport super early.  They have a few little shops in this hotel, as well as a seafood restaurant and bar/lounge area. One thing I didn't like about this hotel is that there was not a complimentary airport shuttle. Their website makes it seem like there is a complimentary shuttle to bring guests to and from the airport. This is not the case. While there is a shuttle that does so, it is run by a third party company and is about the same price as a taxi cab.  For a hotel as HUGE as this one, you think that they would have some form of transportation to offer guests to connect them to and from the airport. However, they do have a constant stream of cabs ready to roll in. Overall, I really enjoyed my stay here. The location is great (right across from Harrah's Casino) and I would definitely consider staying here again on my next trip to the Big Easy.

07/03/14 | Link | Rating: 4.0
108. Greg L.
Attended conference at hotel.

Room....clean, good.
Hotel....hallways dirty, room service trays not picked up from night before.  Room service good but very very expensive with surcharge, tip, tax.

Hotel conference, snacks consistently ran out, sodas were scarce.  I would never organize a conference here.   I have been to much better.

City, lots of character.

08/11/13 | Link | Rating: 1.0
109. Henry K.
I'm a Hilton Honors Diamond, so stay at Hilton and other hotels several times a year.

I was very disappointed with the level of service (or lack thereof) at this hotel, and would not recommend.

I tried contacting the manager, who never bothered to contact me back.

25/02/14 | Link | Rating: 1.0
110. Linda B.
Although the room and hotel features are nice the front desk staff is rude and not at all accommodating. So much prefer small hotels where you are not faceless. Won't make tho mistake again.

23/05/14 | Link | Rating: 2.0
111. Meridith H.
This location is fantastic for both business and tourist trips to New Orleans. For business, it's really close to the business district, the convention center, and to a lot of restaurants. For tourism, it's close to the river, close to the casino, close to a mall, and close to the French & Garden districts.

The facilities are also great; they have several kiosks for travelers to check in to their outbound flights & print boarding passes, and there is no extra charge to check your luggage at the bell desk between the couple of hours you might have between check-out and your flight.

I was at this hotel for a convention (held in the hotel, not at the convention center), and was impressed by how well the hotel dealt with the needs of convention-attendees. In particular, I loved that we had our own WIFI access code, so that we did not compete with the rest of the hotel guests for internet. It was also a nice touch to have personalized room cards.

Service at check-in, the bell desk, the hotel bar, the executive lounge, and the taxi stand was amazing; every single person went above and beyond to be helpful, which is something I really appreciate. They seemed to understand that travelers are by nature confused and stressed out by being in an unfamiliar place in an unfamiliar city.

23/08/13 | Link | Rating: 5.0
112. Andy S.
Please avoid if you can. New Orleans was awesome. The Hilton New Orleans Riverside was a monopoly-on-conventioneers-fueled amateur hour. It reminded me of trying a new Microsoft product. I mean, at first, it seemed fine. Perhaps it's just another big boring hotel, you think. Not even interesting enough to generate ten words for a Yelp review. But the more nights there, the more frustration builds. Most of the staff at this hotel seemed to have good intentions, but perhaps were not trained how to operate a hotel or resolve problems. One of those problems was a loud construction/drilling-type noise throughout the building near my room between 2:30am and 4:00am one night. Unfortunately, I had a 7am meeting to attend at the convention center and could not drown out the noise even with ear buds. The front desk and security guards could not find the cause, but said it was probably pipes. Given the nature of the noise, that made no sense. Two days later, the front desk attendant said with a straight face she heard it was a contracted cleaning crew waxing floors with a machine that was "louder than usual." 3am? Usual? (Back to our Microsoft analogy, this was the blue screen of death.) No discount on the room was offered. As other reviews have noted, almost all amenities cost extra, and prices are steep: A small black coffee at the cafe is $3. A protein drink from the store is $6. I didn't purchase the Wifi, but I think it was around $15. The fitness center (sorry, "health spa") was $13 including tax for a one day pass. Upon purchasing my pass, I was determined to make the most of it. I worked out in the morning and returned for another workout an hour before they closed. The two guys working the place seemed pretty annoyed anyone was there. Perhaps they just wanted to go home. I feel you, guys. Me too.

24/11/14 | Link | Rating: 1.0
113. Kelli C.
I wouldn't recommend this place to anyone.

Pros: nice bell boys and maids, decent location.

Cons: roaches, rude front desk staff, expensive separate charges for everything (I.e. $12/day gym, $29/each to "receive" a box shipped to the hotel etc,), bland room service, not clean (I switched rooms twice and both rooms had "leftovers" from previous guests), I'm in the Hilton honors reward program and was not treated as such (I saw others get water upon arrival, free room upgrades and were placed on higher level floors w/ views). The long check-in lines allowed me to see this.

14/09/12 | Link | Rating: 1.0
114. Ken K.
Just the nitty gritty:

Pros:
1.  Close to riverwalk and walking distance to the French Quarter
2.  Dragos is just downstairs and attached to the hotel...Oysters are really good
3.  Rooms appeared to remodeled and upgraded
4.  Gym is well sized and they even have in door courts! (e.g. tennis/raquetball/basketball)
5.  Front desk and other people were nice
6.  Got off the cruise ship at 9am.  Went to the front and asked to check in early.  Said they would call back once a room was ready.  Room was ready by 10am.

Cons:
1.  a little pricey
2.  the walls still seem a little thin....heard a lot of doors slamming, people talking, "rattling noises" in the middle of the night...if you catch my drift...

All n all, a solid hotel.  Good place to stay especially if you want to visit Harrah's across the street and to be within walking distanct of the French Quarter.  For a tourist like me jumping off/on the cruises at the pier, being this close was convenient and easy.

23/11/13 | Link | Rating: 4.0
115. Charles S.
I was at the Hilton Riverside for a conference and had no choice of hotel.

This is a conference/convention type of hotel.  A zillion rooms, lines to check in, lines at the concierge desk.  It's not surprising that the service is not exactly personal.  They're processing huge numbers of people.

What I did object to is that the place is just dirty.  The hallways and elevator carpets are stained.  My room was musty and it was on the 8th floor so it wasn't from flooding.  

Hilton Riverside is on the river, but it's a walk from the French Quarter and from nice restaurants.

My advice:  if you have a choice about where you stay -- and I didn't -- look elsewhere.

22/09/12 | Link | Rating: 2.0
116. TDawg T.
What kind of major hotel chain has NO notary??? I have to have the concierge make a hand written list of notaries located near enough to walk to while he is also simultaneously answering the phones. This is not a business center hotel if they can't even have one notary on site!

15/12/14 | Link | Rating: 3.0
117. Cosmo W.
Well, I DID stay here during Mardi Gras, so I guess I do have to expect that the entire staff is overwhelmed- but in saying that, it's not like they don't know that Mardi Gras is coming- it happens every year! Room was okay, a little worn and outdated. There was some trash in the hallway that was there on the floor for the entire 3 days I was there.

I ate at Drago's and had a good dinner there. All in all, my stay was okay, but it's time for an update, and they really need to get over the fact that it was Mardi Gras and do the best job they can with a SMILE...

02/03/13 | Link | Rating: 3.0
118. Ivana R.
Unfortunately, my first review on Yelp won't be a good one. My experience at this hotel was personal...solely to enjoy the lovely December weather New Orleans had to offer. Although I can't complain about the cost of my stay (I landed a great deal online...December must be slow season for them), my experience went from acceptable to the point where I was like "I need to Yelp this!" The hotel is an accumulation of multiple building so it's definitely HUGE. I can see why it would be a great fit for conferences, weddings, and whatnot, but in our case, the walk to our room was so long and complex (a combination of elevators, escalators, lobbies, etc.) that it sobered us up every night! In fact, I think I even broke a sweat a few times. The rooms were adequate, nothing out of this world really. The cleaning staff forgot to clean our room one night which had never happened to us before. The hotel is connected to an outlet mall and is a stone's throw away from a casino, so there's a lot going on in this area and it's very well connected to local transportation. In my opinion, this hotel is definitely not an ideal place for relaxation and I don't intend on staying here again anytime soon.

19/12/14 | Link | Rating: 2.0
119. L J.
1 of my faaaaaaavorite hotels in NOLA . =-)

04/07/14 | Link | Rating: 5.0
120. Marc L.
Stayed here during my recent stay in New Orleans.  The hotel is located along the river, just outside of the French Quarter and directly across the street from Harrah's Casino.  So it is definitely a great location.

It is a Hilton ... with all amenities one would expect from a hotel like this.  It has a restaurant, bar, pool and plenty of conference rooms.   Nothing extraordinary ....

My room was  very nice and clean.... and my only real annoyance was that it did not have a honor bar inside of the room.  Not sure why.  All nice hotels should have those.

Does it have classic charm or act as a nice romantic spot???

Definitely not .... again its a Hilton.  If you want something special and unique to New Orleans, there are definitely better places in New Orleans to stay.  

If you want to stay in a hotel that is probably exactly the same as every other hotel in the grand Hilton chain, then this is the place for you.     (I only stayed here because the conference I was attending was in the hotel)     I really have nothing bad to say about this place.  It was a classic traditional Hilton hotel and was exactly what I expected it to be.

04/04/13 | Link | Rating: 4.0
121. Lyndsey C.
Nice hotel, good location, overlooks the river and right on the river walk... within quick walking distance to the convention center.  

Doesn't feel super new by any means but they haven't let the place get feeling too old.  Bedrooms feel clean, although they have this overwhelming smell of chlorine when you walk in... You get used to it and don't notice it once in there for a little, not sure if it is from cleaning or what but it is overwhelming when you walk into a room.  

Beds were comfortable enough and I appreciate the white linens...

Staff was very nice.

We did a conference event here.. It was pricey but they did a very nice job and seemed on top of everything.

Short walk to Bourbon Street.

A bit of variety with shops and restaurants located in the hotel, which is nice.

16/03/13 | Link | Rating: 3.0
122. Marisela S.
The first room we got was a little small but great view there was a stain that they were still trying to get out of the carpet when we arrived but they moved us to a bigger room with no view but we gladly accepted, not bad and everything is fairly walkable

24/08/14 | Link | Rating: 4.0
123. Carolyn S.
We just spent 6 great nights in New Orleans at the hilton. I must say this has been our best stay at hilton in New Orleans. The maid service was perfect. Mostly I am writing a review to thank Patrick that works in the bar. I left my coat in the bar and he went way out of his way to find it for me. Security and manager Lance get a big thumbs up for helping him locate my coat. Thank you again, Carolyn Sutherland-Fabish.

27/03/14 | Link | Rating: 5.0
124. Lisa C.
We had a large conference here, our party could not stay there, rooms were sold out and the number we called only allowed us to speak to someone in another country who tried to booked us into another Hilton property for a lot more money and about a mile away in a shaky part of town. The conference facilities were great, it is just too large.

05/02/15 | Link | Rating: 2.0
125. Michelle B.
If they updated the lobby, this hotel would be great.  Upon arrival, I was thinking it was just another old hotel, but when I got to the rooms, I was happy.

First of all, the location is pretty good being that it is on the Riverwalk.  The Harrah's casino is right across the street, and the trolley is right outside the front door.  You can ride it to the French Quarter or decide to walk.

The hotel has 2 buildings that is connected to the shops.  The pool is outside, and the gym is large and very nice for a hotel facility.  They even have Zumba classes!  You can also schedule a massage through the spa.

The rooms are comfortable and spacious with flat screen TVs and safes.  Our room overlooked the water, so that was nice.  We got an upgrade because it was my birthday weekend.  The maids came on time everyday and did a good job.  If you can get a deal online for this hotel, I think it is a good choice.

17/05/13 | Link | Rating: 4.0
126. Arnold L.
So after a terrible experience (see previous review) I sent a "feedback requested" report to the central Hilton customer service. I immediately got a computer generated review that pointed out that all complaints are sent back to the hotel where they occurred. Needless to say I have heard nothing since. I am not surprised for it took 30 minutes to get someone to answer the front desk phone when I was trying to leave the garage after having paid my parking at the front desk and my key would no longer activate the gate. In truth, this is a poorly run, badly managed, overpriced, understaffed scam. Travellors, vacation people, even conventioneers should avoid it....ALERT!!!...AVOID!!!...AVOID!!!!...AVOID!!!!.­...and the HIlton brand in my mind is forever tarnished. They clearly to not maintain universal standards and control. This hotel has slipped through the cracks and should be reported to the tourist bureau. I would assume however that they probably have this agency in their pocket as well so the safer part of valor is avoid it.

05/03/15 | Link | Rating: 1.0
127. Geoffrey C.
3.5-stars. A sprawling hotel + conference facility perched close enough to the French Quarter as to be walkable, but closer to the Warehouse District (or Harrahs if gambing in NOLA is your pleasure) . Another Hilton more or less, except perhaps the carpets stained in places from incidents of Mardi Gras past. For the price, the serenity might be worth it to some, but I recommend something more authentic.

23/02/14 | Link | Rating: 3.0
128. Katie T.
I had the worst experience with their customer service. I am signing up for yelp just to be able to write this review, this is how bad it was.

I made a reservation through hotels.com for this weekend for a business trip. A couple of days before the reservation, I realized we needed to change hotels to be closer to the conference we are attending. I checked my email confirmation, noted that I was still within the deadline for a free cancellation, and I tried to cancel through hotels.com , but they were charging me for one nights stay as a penalty.

I tried calling hotels.com to get my full refund, and they said that this was the Hilton's policy, and I needed to take it up with them directly to get my full refund. I called the hilton's front desk, explained the situation, and the woman on the other end of the line was EXTREMELY RUDE. She told me I needed to call hotels.com because it was out of their control. As you can imagine, this was frustrating because I was just on the phone with hotels.com and they told me I needed to call the Hilton directly. So much back and forth. I asked if she could transfer me to a supervisor and she said NO. Who says no? She told me she would transfer me to someone else "who could help me." Then she hung up on me. SHE HUNG UP! So I called back, reached the same woman, and she finally transferred me to an alleged supervisor of some sort.

This guy that she transferred me to was extremely rude from the get go. He told me that it was not their problem, he had a huge attitude, and was very demeaning. He insisted there was nothing they could do.

I come from guest service background, where we empowered our employees to always "make it right for our guests." As a manager, I would give my cashiers the empowerment to do everything they could to make the situation right, even if the guest had made a mistake! So, I was shocked that here I was talking to some sort of supervisor, and even he refused to make the situation right for me. He did not offer any type of alternative, and he had zero empathy. I wish I could remember his name because I know as a manager I paid attention to yelp reviews so I'm sure someone at Hilton will be reading this.

Or maybe not, since they don't seem to care very much about providing excellent service for their guests. All I can say is that I will never be making a reservation here again.

20/11/14 | Link | Rating: 1.0
129. D T.
Big hotel! 2 heated pools! very nice gym with racket ball, basketball, ping pong, & tons of work out machines & free weights.   We upgraded to the executive level that includes breakfast & afternoon snacks. It is on the top 29th floor with great views of NOLA. The only problem is it is a fairly small area with limited seating. The breakfast had nothing hot besides oatmeal. The upgrade was an extra $50 a day which was still probably worth it ,but the selection could have been larger. No hot tub & no game rooms. This hotel is so close to everything and we got a great deal with 1/2 off parking. You must eat at Drago's downstairs!

27/04/14 | Link | Rating: 5.0
130. Katy L.
This place was awful from the beginning. There was confusion with our booking (3rd party issue) and the clerk and the manager of the front desk advised us to stand and wait in the lobby while they waited for a call. We were traveling with a 4 year old and this was at the end of the day. The staff did nothing to help us, offered no apologies and didn't even give us a place to sit. After 15 min of standing my husband made a call and then, miraculously, they came to offer us a room (they had sworn the hotel was fully booked).

Room was ok but had dirty fingerprints and brown smudges on the bathroom door. The restaurants and shops in this place are an awful joke - incredibly expensive and completely mediocre. Pools were pathetic for such a huge hotel. Also, you have to pay for the gym. This place is just a money pit for business travelers.

Do not recommend.

19/11/14 | Link | Rating: 1.0
131. Ryne B.
Great customer service at check-in. The front desk helped me choose a really, really great corner room on the executive floor. The view of the Mississippi River was amazing. The executive lounge was just great, with snacks and drinks and views of the city and of the river and just all around excellent service and friendly smiles. I couldn't have been more pleased.

Caveat: I'm a Hilton Honors Diamond status member and I was redeeming Hilton Honors points for a two night stay for my brother and his two young sons.

02/07/13 | Link | Rating: 5.0
132. David B.
I and my lady spent two nights here and it was perfectly fine. The location is excellent and while the hotel is a bit expensive, it was cheaper than any other place in the region. The room was large and the bed was comfy. My only complaints probably would be the odd building design can make getting to your room quite a walk depending on where you are situated, and a surprising number of employees were and unhelpful compared to other Hilton hotels I have stayed in. Oh, and in this day and age you shouldn't have to pay for wi-fi in your room. If a Holiday Inn can give me that for a free a place that charges as much for a room as a Hilton can too. Otherwise, not a bad experience.

27/03/14 | Link | Rating: 4.0
133. Shannon F.
Was planning on going to a nice dinner our last night in NOLA, however the bed was so comfortable we ordered room service. Very clean! Staff was very helpful. Hotel was nice and big, lots of options to eat in and around hotel. Was very happy with our stay.

25/11/14 | Link | Rating: 5.0
134. Lynn D.
Kind of a mixed review. First, the place is nice, clean, very comfortable. I expect that, especially when it's as crazy expensive as this place is.  It was also quiet.  However, we came to town for the marathon, and they would not hold our checkout until after we finished. They wouldn't budge, even for a fee.  So they're willing to take the money from the marathoners, and then it's "now get the hell out".  We wound up getting a day pass at a local gym so that i could shower and change.
Other hotels have been more accommodating to athletes.  All we asked for was one extra hour, and they wouldn't even consider it.  I'll skip this one in the future.

15/02/14 | Link | Rating: 2.0
135. Tonya G.
Enjoyed everything about my visit.  I was there for a total of four nights and the hotel staff was great.

11/12/14 | Link | Rating: 5.0
136. Russell W.
I'm a Diamond member that spends a fair amount of time here. While the hotel is a little far from the Quarter, the gym is amazing! The Health Club is the main reason I stay here. The executive lounge also has good food in the evenings

14/05/14 | Link | Rating: 4.0
137. Jennifer M.
Stayed at the Hilton Riverside last weekend and pleasantly had a great stay. The staff here are really nice. It's probably just an average dose of southern hospitality, but when you're from NJ/NY is just a nice change from the people you encounter with everyday in our area.

Bedrooms were clean. White bedsheets just like I like them. Plumpy pillows, soft bed, towels changed everyday. Although they do conservation rules for towels and bedmaking, housekeeping ended up changes the towels anyway.

Not really sure how the restaurant and bar is here, but what's great about this place is that the   fitness center includes a full sized basketball court, tennis courts, saunas in the locker rooms. All with a nominal fee of $12 per day, $10 if you commit to more than one day.

There are so many perks to this location:

1. It's walking distance to the French Quarter. Just take the Riverwalk and you're already minutes away from Jackson Square and Cafe du Monde.
2. The Riverside Street Car line is just outside the main door if you don't care to walk.
3. Taxis are parked waiting for passengers 24/7; just ask Valet to whistle you one.
4. Neighbors with Harrah's Casino.
5. Walking distance to Magazine St.
6. Offers Airport shuttles but must be booked 24 hrs in advanced.
7. Chase ATM in Reception area.
8. 20-minute walk from the end of French Quarter borderline Marigny.

Would definitely come back the next time I'm in NOLA.

14/03/13 | Link | Rating: 4.0
138. Christina G.
I have such mixed feelings about this hotel.
My boyfriend and I were here for 7 nights. The first 4 nights were for an insurance event. The employees working the receptions were great. The food and drinks at the receptions were good for the most part. Bartenders were nice and made good strong cocktails. The breakfasts and lunches could have been better. We stayed for 2 more nights using my boyfriend's reward points and then 1 night with us just paying for it.

Since this is such a huge hotel, you can expect a line at check in even if you are a loyal Hilton customer. And then there was much confusion all week with our reservations and billing. First I was incorrectly billed $345 a night instead of $325 as my initial confirmation stated. I was up half the night during the middle of my stay and had the "Do not disturb" sign on my door. Just as I fell asleep, a housekeeper came banging on the door and sounded like he was opening it just as I got to the door. For a second I thought someone was breaking in and I was half naked. He then told me I am supposed to leave since we are past check out and then I explained to him we are staying 3 more nights. Then I just swapped out towels and sent him on his way. I called my bf and had him go to the front desk; apparently there is no system that connects reservations with housekeeping so housekeeping could not see we were staying 3 more nights. I find this unacceptable for such a big hotel
that charges over $300/ night.

They also miss charged my boyfriend and charged him for valet which is over $41 when we self parked the last 3 days.

And the elevators are so slow especially when one of the conventions lets out. Expect lots of business people. You will feel underdressed in jeans and a t shirt. This place is fine for work events but does not have a relaxing feel so I would not recommend it for a fun and relaxing vacation.

On the plus side- if you are a hilton elite, you have free access to a really nice gym and the lounge on the 29th floor which has complimentary breakfast and snacks in the evening.

The pool is small and unimpressive but people don't come here for the pool.

As for location, it is walking distance to the French Quarter and we walked back and forth daily. The walk helped burn off some of the po boys and hurricanes we consumed. It is also right across the street from harrahs casino and a street car stop is right next to the hotel. It is also super easy to nail a cab at the hotel.

And our room was clean with nice toiletries and clean linens and towels throughout our stay.

03/11/13 | Link | Rating: 2.0
139. Patrick C.
Cockroach in bathroom.
Called cleaning service but they didn't show up.
Went downstairs asked to talk to the manager who said she couldn't do anything aside from sending the cleanings service.
What about a 'I am so sorry sir' or even 'I am really sorry for the inconvenience'. I wasn't asking for much but I got even less.

18/04/14 | Link | Rating: 1.0
140. Maisha R.
The Hilton Riverside is huge and the layout isn't ideal. With multiple buildings connected by landings and crosswalks and escalators, it can be a bit confusing.

The room was spacious but it needed updating and cleaning. The ceiling paint in the bathroom was peeling, there was hair on the floor of the bathroom and the carpets had stains on them.

The service was mixed. The housekeeper came in and emptied the trash and then fluffed the pillows...hmmm. Perhaps the order of things should've been reversed. It didn't appear that she'd done much in the bathroom aside from refreshing the towels. On the other hand, when I called the front desk about my TV, someone came to fix it within 10 minutes.

I was there for a conference and the ballrooms were chilly as most hotel rooms are but the staff was pleasant and the buffets were well stocked. The main restroom was large and it was kept very clean throughout the day.

Located in the central business district, the Hilton is within walking distance from the convention center and the riverwalk and there are many restaurants at various price points nearby. The french quarter and Bourbon street are a short walk away.

Hilton Riverside certainly has a great location but for the price, other area hotels may be a better choice.

15/10/13 | Link | Rating: 3.0
141. Jen L.
As many times as I've been to the Hilton, I've never actually stayed here. My review is exclusively for their meeting rooms.

The Hilton does have a variety of sized rooms to accommodate many groups. Unfortunately, many of them give the feeling of being in a dungeon thanks to the low ceilings and the lack of windows.

The staff ranges from incredibly helpful to indifferent, depending. The lobby does offer many seating areas for informal gathering but as others have said, it is dated and could use some sprucing.

10/10/13 | Link | Rating: 3.0
142. Joel M.
Update time....in town for the Yelpy Awards and needed a room for the night but the rooms in NOLA were pretty much all booked due to a major cheer team competition,  a Monster truck rally and the ACE Hardware Stores convention...usual travel booking sites weren't really helpful so I went to Hotwire and found a 4 star for $165 which was anywhere from 40-50% cheaper than what was showing up on the other sites...so I took it...even though I had to book it blind...

So it was this establishment and this visit has been great...they upgraded my room to a corner suite with a great view (Rm 743)...the suite was the BOMB...King bed comfy as hell, spacious bathroom, couch, chair and ottoman...All in all plenty of amenities and great service from the staff...Free WIFI...

Good in house eating options including a Drago's...Immensely enjoyed my stay with the exception of the hotel bar (Spirits) shutting down at midnight...BUMMER!!

If the in house options don't interest you then right across the street is Ernst Cafe, Grand Isle (highly recommended), Manning's & Gordon Biersch...

2d time staying here and I would highly recommend to anyone looking for a place to base out of in NOLA...

24/02/13 | Link | Rating: 4.0
143. Dinah T.
This Hilton is a really nice hotel in terms of location and appearance but I am totally baffled by the fact that they charge for basically all of their ammenities. I decided to go to the fitness center and they make you buy either a 2 or 4 day pass! And then we have the business center which is actually a Fedex center so to use a desktop it's 55 cents/minute!  I am currently paying $245/night and still being made to pay these charges. Not a happy camper!

16/11/14 | Link | Rating: 3.0
144. Alison I.
Not recommened unless you enjoy being nickled and dimed for amenities that are free at many other hotels.  Save your pennies for a place with more charm at least.

11/12/14 | Link | Rating: 2.0
145. Darren T.
You know, just a great hotel in a great location. Expensive, but what do you expect sitting next to Harrahs?

06/01/15 | Link | Rating: 4.0
146. Ken C.
Do yourself a favor and stay away from this hotel. This is one of those businesses that deserves a zero star review. I picked this hotel as a stopover on a drive from the East Coast to the West Coast because of its location right on the Mississippi River (after all Riverside is part of its name). However, what I got was a room that opened into the hotel lobby atrium. When I asked for another room I was told they didn't have any rooms with a better view even though the Hotel was only 80 percent full for the night. I was then given a room but I was told would overlook the courtyard, but my view was of a solid wall 8 feet away from the window.

Other than the staff at the gift shop, all of the staff here I have dealt with have been surly it's not rude. Certainly not anything I'm accustomed to and a far cry from true southern hospitality.

One final note, the room had a heavily chemical odor.waking up this morning I'm sure that chemical odor was to cover mold and mildew you given the fact that I can barely breathe.

This may be the only hotel directly on the river in New Orleans, but there certainly nicer hotels nearby and it certainly isn't worth the premium price. Plus there's never any reason to have to deal with surly rude staff. Just don't stay here!!!

02/10/14 | Link | Rating: 1.0
147. Vera J.
I'll update this review as the days pass, as I'm currently a guest. We drove our car and decided on self parking because I don't like to have to wait on the valets when I'm ready to go somewhere. But for that, I would recommend the valet. The self park garage is a really long distance to your room.
The Harrah's is directly outside the front door if you like gambling. The streetcar stop is directly outside the front door as well. We rode the streetcar this morning all the way to the French market and then walked around that area for a bit.  
The room we have has 2 queen beds. It was clean. The beds are comfortable, plenty of pillows.  The air conditioning works very well and is adjustable to very cold, the way I like it. The shower/bath was clean and had good pressure.
I don't like the fact that the you have to pay extra to use the fitness center.

18/07/14 | Link | Rating: 4.0
148. Ryan H.
I had such a great time in New Orleans it's a shame I must come back and write a less than stellar review of my temporary housing arrangements at this Hilton property.  

*Before my disgruntled review begins, I must say, the lone bright spot about this hotel is the location to Bourbon Street, French Quarter, Super dome, and other attractions downtown.

Next time I come to N'awlins I will be staying at a different hotel but in the same proximity. While on vacation/business nobody wants added stress of navigating a terribly designed hotel with elevators that go to specific floors along with staff who all obviously posses no manners/common sense.

I stayed at this hotel during a business trip, ohhh yeahhh...business trip to the Big Easy! Although my excitement was quickly stalled upon arriving at the hotel entrance. The film crew I was with had a some extra luggage and as the bellman greeted us at the entrance I told him we would not need any assistance. My job on the crew is to assist the camera operator and crew, which means handling the luggage. Apparently, this hotel charges $1 per item!!! to move from your car to anywhere on the property...and you are not allowed to use their luggage carts hahahaha I thought this was a joke until we were charged $20 to move a few things of camera gear to the second floor of the hotel, 1 floor up!. After arguing for several minutes and receiving a nasty attitude from several employees, we decided to not let this ridiculousness anger us anymore and moved on.

Another disappointment. I stayed at this hotel for 4 nights. My very first night 2 separate rooms in my hallway ordered room service and then put their tray outside their door to be picked up. On my fourth night both of those trays were still in the hallway!!!!!! 4 days later half eaten food, milk and other things were laying in our hallway while housekeeping staff/employees walked past it for 4 STRAIGHT DAYS. I ordered room service on my last night and I thought for sure both trays would be picked up after dropping mine off, but sure enough, the trays remained! Not to mention the service fee, automatic gratuity, and outrageously priced $11.50 for microwavable boneless chicken wings, was the cherry on top for this dinning experience. I was shocked.

The hotel's location is probably the only good thing about it. All hotels are the same: bed, bathroom, amenities, shelter. The hotels that stand out provide for their customers. *I don't give a flying farfegnugen who runs this place but at least make sure you are reminding employees to use common sense. I don't care what type of policies you have either, customer service should be a priority not a nuisance, its your job.

23/12/13 | Link | Rating: 2.0
149. Frank H.
The hotel itself is very nice. The conference rooms are also nice. The bar & Drago's are pretty cool. So now the bad... And there's a lot of it. The hotel's customer service is the worst I've ever had. Took 45 minutes and multiple phone calls to get in room dining. When I called guest services the lady wasn't helpful at all. The bell hops are also not very polite. The gift shops also randomly close for the people to take lunch breaks at 9pm. The worst part is that the employees don't give a shit about the patrons. It's overpriced because of all these problems.

24/04/15 | Link | Rating: 2.0
150. Beudreaux D.
Rather than a story, I should just do a list for this place because it is really a mixed bag.

1. Terrible value. Very expensive for what you are getting in a room and amenities. You know you are in for it when they charge extra for the Internet in a hotel that is several hundred dollars a day for a room.

2. Where you are located makes a huge difference in your experience. You can have a nice river side room or be right next to the railroad tracks. Better make sure before you stay and pay. There are several buildings and kinds of rooms. Be specific. The prices vary widely.

3. The rooms have no courtesy bar and it might be a long walk to go get something. Do not count on room service to show up with anything. We had to wait until the next day for our TV remote to show up with the cleaning crew that the previous guest apparently left with. They also thought it funny to reset the in-room safe code so we could not lock it again until someone showed up (the next day) to reset it. Our refrigerator did not work well and there is no microwave in the room.

4. Bathrooms are good and spacious with enough hot water. Rooms are clean and beds are comfortable.

5. Staff is friendly and courteous unless you act like a jerk, then they react accordingly.

6. Parking is an outrage, over $40 a day whether you park the car or they do. Was told by a local you are better off gambling at Harrah's across the street for two hours which is good for 24 hours of free parking. One catch, no minors are allowed anywhere inside Harrah's at all.

7. Breakfast is expensive. Food is decent but not great, especially considering you are in New Orleans where almost anywhere is excellent. The buffet is the better choice. Or somewhere else nearby. The bar in the lobby is also very expensive.

8. Excellent location next to the Riverwalk. There is a nice swimming pool on site.

9. When I made the reservation, they charged my credit card a whopping $500 deposit fee despite it being three months before we stayed there. I had to call them and demand they remove it or I would stay elsewhere, so they did.

10. This is not a corporate Hilton, it is a franchised business. That means they can have their own policies and procedures. Complaining to the corporate offices of Hilton does you no good whatsoever. For me, next time I will stay elsewhere in New Orleans.

31/07/14 | Link | Rating: 2.0
151. Heather K.
Planned a trip for Mardi Gras with friends & ended up staying at a few different hotels b/c of how planning worked out. This one was by far the worst. Small room, highest priced, highest priced parking, no mini fridge, rude staff, long waits.

Location is pretty good - most everything is a short walking distance. Rooms seemed clean.

13/03/14 | Link | Rating: 2.0
152. Michelene E.
What the heck is this
Waking me at 3:46 in the mornin crack a dawnin
Now I'm yawnin, wipe the cold out my eye
See who's this wakin me and why..

Damn why you wanna stick me for my paper?!?

Hilton I would have appreciated a "Warning" about the freight train that passed my room at 3:00am every morning for 45 minutes during my 5 day business trip.  Ear plugs would have been nice, but I understand that anticipating the customer needs just isn't your thing. Next time.....

Call the coroner
there's gonna be alot of slow singin
and flower bringin
if I wake before my alarm starts ringin

30/01/14 | Link | Rating: 1.0
153. Georgia W.
Central location & Friendly Staff. But book for conventions only.

Hilton usually serves up a more updated and fancy hotel then this.

Adequate rooms,  comfy beds.

The gym was great- clean with plenty of equipment.

The bar makes for an easy meeting spot,  but does not offer anything special in the way of drinks or local fare.

Exceptional for convention goers purely for convenience.

Staff is accustomed to handling large crowds and that is there strong suit.

But if you crave style and ambiance this is not the place.

Like other Yelpers have pointed out, the Exec level for breakfast should be titled Interns only.  It's pretty pathetic.

The rooms are fairly small and room service was ewe.

10/11/14 | Link | Rating: 2.0
154. Jason Y.
It was expensive, but the location is amazing.  The rooms were adequate, but not amazing.

10/03/15 | Link | Rating: 3.0
155. Peter Q.
Conference experience

I stayed here for a conference and found the hotel to have its good and its bad points. The location is good and the hotel itself was about average for a Hilton. Nothing special but not bad. The conference facilities and conference food were both above average and I was pleasantly surprised. Much better than expected and several of my colleagues expressed the same feelings.

Check-in and all the regular hotel functions were as expected. The lobby has a nice coffee spot and an office center. Location is good, if you like to gamble you are right across from Harrah's. And if you like to explore it is an easy walk to the French Quarter and there are always cabs and pedicabs outside the front door fro those who would rather ride.

The biggest downfall for this hotel is that the train tracks that run along the riverside mean that you can expect to hear train horns all night. I am a heavy sleeper and I was jolted out of my sleep 2-3 times per night. We had a river view room which meant I was 80 feet above the train which ran directly under my window. Ouch...

I have no idea how it is on the city side of the hotel but if I were to stay here again I would only do it if I had a city side room. If they couldn't guarantee me that, I would pass. The view is nice, but sleep is good too when you have to be on your game for clients...

04/12/14 | Link | Rating: 3.0
156. Lauren W.
Nice, clean rooms.  Good location.  All positives for this place are negated by the multiple, loud trains that pass right by.  On our last night three went by between 3-6am, each 20-30 minutes long.  The horn sounded constantly, the roar of the train itself, and the dinging of the rail gates kept waking us up.  Hate to be tired on vacation!

23/09/14 | Link | Rating: 2.0
157. Pete R.
Good location, and adequate rooms. It's a Hilton.  Only knocks for recent visit were blatant service gaffes. At check-in, wife asked if there were any river view rooms. Not a big deal either way, but it was her request. Female checking us in said she had a perfect room looking over the river. We arrive to the room to find ourselves on the furthest opposite corner of building from the river view. Laughed it off.

Asked for a couple extra pillows. A King size bed should not have marshmallow sized pillows and we admittedly like our sleep. Called down, said they would bring some up, 3 days later never saw them. We're not the complaining type over small things, but they dropped the ball on some easy stuff.

12/02/15 | Link | Rating: 3.0
158. Patricia G.
The main thing this hotel has going for it is its location. Very conveniently located near Riverwalk shopping, the convention center, and the French quarter. The service would definitely only rate one star! Not a very friendly staff! Outrageously priced as well this hotel is sorely lacking and in need of upgrades. The carpets are disgustingly dirty! The restaurants in the hotel are mediocre at best and outrageously priced.

03/05/15 | Link | Rating: 3.0
159. Stefano Z.
Meh, definitely unimpressed. Catering and banquet services were not bad, so our business meetings went through just fine.

However the property is worn down, breakfast is a bit disappointing for a Hilton, and service is hit and miss. I didn't have time to enjoy the pool but it looked nice.

Also beware, some rooms are near the train tracks so it's not uncommon to be woken up by trains during the night.

03/05/14 | Link | Rating: 3.0
160. Rafael G.
The rooms are dated and they seem to cater to those of us going to meetings and conferences. Location is fine - next to outlets, across casino, and 10 min walkin to french quarters. Service is fine and bars and restaurants are great!

26/03/15 | Link | Rating: 3.0
161. N B.
Hotel: Impressive space but small shops and small rooms. Paid the upgrade to have access to the Executive Lounge. But unless you'll be spending lots of time in the hotel, it's kind of a waste of money. The rooms are just as small as the regular rooms. The view changes though because you get a room above the 20th floor. Mine overlooked the river walk, so for a first-timer to NOLA, the view offered great orientation! Nice city lights at night, especially with Harrahs just outside. The aquarium is steps away as well. Also, I'll add that you can access the river walk, it's several shops (Forever 21, Coach, PaPa Praline, Cafe du Monde, rail car, etc.) without going outside. Clean, well-lit walk through what seemed like an extension of the hotel.

Rooms: Small... like, airport hotel suite sized small. The room I had was not musky, dense, or noisy - but expect to navigate long hallways that cut and cross into the next. If you have any mobility issues, I recommend you request a room close to the elevators. It's literally a three minute walk to my room from the elevators. One of the towels in my "executive room" was torn and frayed along the side.. Why? Who would fold that vs toss it. See pic.

Staff: Helpful and stationed all over the place. Again, nice for a first-timer but also almost a necessity, to help navigate such a large hotel.

DRAGO's and lobby lounge: Eat at Drago's even if you just order the Char-grilled Oysters. If you're not into oysters or seafood for whatever reason (they're known for their seafood) they have only a few other options.

Location: Great for a first timer who doesn't mind exploring on foot. Everything is at the doorstep here. Beautiful river views.

Didn't give the fifth star well because it's just not a five star hotel. Four tops for the reasons highlighted.

23/01/15 | Link | Rating: 4.0
162. Mike A.
Have you ever watched that movie "A River Runs Through It"? Me either...so you know that this next line is going to be really meaningful. I'd like to think that if there was a sequel, it would be about this hotel. It would be called, "WTF? A Set of Train Tracks Run Through It? Isn't This a Hotel?"

Kind of a long movie title, but hopefully the audience will appreciate the straightforwardness of it. You know exactly what you are getting into when you sit down to see "WTF? A Set of Train Tracks Run Through It? Isn't This a Hotel?". That's not always the case with movies these days. Like, what the hell is "Blended"? Really. What is that movie about? Does anyone know? Does Adam Sandler even know?

I came here during the first weekend of JazzFest 2014. It also was the first day of a nine day road trip that I took with four of my friends for my bachelor party.

You see, bachelor parties used to be just a single night out in your hometown. Then they evolved to be a weekend event. Then they moved to different locations. And then they expanded in length. I decided that nine days was a good length for mine. I was hoping for it to last the rest of 2014 but my wedding is in June and that didn't seem to line up well so I abandoned the idea.

Guess what, Hilton with the train tracks running through it...I crammed five guys into the room. But I told you I had only two. I snuck three guys in there! And you only charged me $875 for two nights! Who's the sucker now?!?!

Wait...crap.

Side note, aka something actually useful for you if you are planning to stay here and for some reason you are still reading this review. This is a massive hotel. You will have to account for about five minutes of walking to get to the street from your room.

That wasn't actually that useful. I'm sorry. My other reviews are better. This doesn't usually happen to me! I swear!

10/05/14 | Link | Rating: 3.0
163. Carly B.
i stayed here last week for my honeymoon and despite being super sick, i had a fantastic experience.

my husband and i had a room on one of the executive levels with a view of the river. being sick was a unique blessing in disguise in the sense that i had a couple sleepless nights, and was able to catch  some breathtaking sunrises.

staying on the executive level definitely gives you more bang for your buck since you are treated to free breakfast and evening appetizers everyday. the breakfast is a standard toast, oatmeal, fruit and coffee spread. nothing fancy, but for free...it's a great way to save a couple bucks in a city where you could spend a hundred on every meal. evening apps were delicious, and like i said...a great way to save a little cash.

as i mentioned i was sick for a couple days, and the staff was super accommodating to my needs (more pillows, blankets, and of course tissue).

the hotel has a great central location in the business district which is just far enough away from the hustle and bustle of the french quarter, but close enough that you can walk. take the river walk for about 5-10 minutes and you're there...don't waste your money on the cabs getting to the french quarter. but if you need to head somewhere a little further, there are a line of them outside which is quite helpful. and you can go to the riverwalk outlet without even going outside. which was great because we were there during a cold snap!

i hope to travel to new orleans again one day and make up for a couple of the days i spent sick in bed, and if so...i will definitely stay here again.

14/01/15 | Link | Rating: 5.0
164. Kim G.
Stayed our wedding night due to unfortunate experience with another hotel in the city. Checked in after the wedding, check in was quick and easy, they even upgraded us to a suite overlooking the Mississippi AND the city.

The suite was nice, clean, spacious. I wish we had the chance to stay longer.

We will stay here again.

02/07/14 | Link | Rating: 5.0
165. Denise B.
Love the location! Easy walk to the French Quarter! Love that there is a huge indoor three level mall below the hotel. Drago's restaurant is in the hotel and I enjoy the river view. The gym is a bit if a hike to get over to and it's not included in your stay. The room is very clean and nicely decorated!

02/02/15 | Link | Rating: 4.0
166. Barbara S.
I love this hotel.  Not too far from Bourbon Street, where all the wild crazy fun is.  I love the Honors Lounge on the 29th floor.  It has an AMAZING view!  I also love the fact the Dragos Restaurant is downstairs, great well known Cajun Seafood place to eat.

15/03/15 | Link | Rating: 4.0
167. Greg S.
Terrible terrible terrible the staff tries, but hotel over booked, no bell hops to help express check out spent work. Rooms smell musty. The list goes on an on. No hot water.

20/04/15 | Link | Rating: 2.0
168. Davis J.
This Hilton is one of my favorites.

Before I decided to move to NOLA it acted as home base for every trip. Many memories and even more hungover mornings. Heck, my bachelor party stayed here and they didnt kick us out!

There is a Dragos downstairs. Their chargrilled oysters have a magical hangover cure, works every time. The bar in the lobby also makes a mean bloody mary. Tons of pickled items to float in em. Now if you are still hungover at this point...go back to bed!

It should be noted that this hotel also has a Starbucks and they will also deliver it to your room. Catering to my hungover lazy ass is worth its weight in gold.

Now that I live in Nola though, I still come here (just to use their pool..shhhhh!)

03/08/14 | Link | Rating: 4.0
169. Daniel L.
It is a HUGE hotel. Super busy, tons of people. But they have one elevator with a glass exterior so you can see the city going up and coming down from your hotel room in the sky. Only if you get lucky with that elevator though, most of the trips were in the plain jane no windows elevators though.

Room is small. Bathroom is small. The help came around 5pm to clean for the day ... um, kind of late in the day?

The first night they had complimentary rum balls out in the lobby which were a fabulous welcome. The rum balls did not make a subsequent experience. Note to Hilton: rum balls win you friends.

The TV remote quit working. The TV channel selection was abysmal while the TV still worked. The window doesn't open, there is no patio. But a nice view from way up in the sky.

Pretty far from the cool stuff in the Quarter and even further from the Marigny, but since it is a Hilton you basically know what you are getting - a relatively safe, secure place to spend the sleeping hours. I would definitely stay here again.

11/08/14 | Link | Rating: 3.0
170. Jennifer S.
The hotel is overwhelmingly large but don't think that goes for the rooms. I don't know if it was just the placement of our "executive room" but it was tiny. The claims on the website like "spacious dine in area" were extremely misleading.

The amenities for getting an executive room, which my friend insisted on for her bacehelorette weekend sucked. The snacks from 5-7 featured lukewarm frozen/fried food and some sad veggies. Other places, like the Marriott, have complimentary wine and beer for an hour or two for the executive room or point guests - not here - the drinks were available at a cash bar and expensive at that. The site boasts free breakfast for this level room - I guess that is correct if having a few bagels and some powdered eggs out in a room packed to the gills with people is breakfast. They have better free breakfasts at places like Rod Roof Inn, I am not kidding.

Service was not good, the pools were not nice (and nothing indoors), the gym is only the "largest in Louisiana" because of a whole floor of tennis courts below which are used for events but not by the regular hotel goer.

Really the only perk for being in an upgraded room was that the wallpaper had a nicer pattern than the other floors. Wooo effing hoo.

I won't stay here again. Stay somewhere cheaper and get better service. This place is set up for conference goers who take what they can get because their job is paying for it.

30/09/14 | Link | Rating: 2.0
171. Marielle S.
I went to a wedding here, so this is a review of a wedding experience.

First off all, the Hilton Riverside is HUGE! It almost seems never ending and there are a ton of meeting rooms and halls. For the wedding I went to, we all went into one big room for the actual ceremony and then we were lead across the way to a bigger room for the reception.

Now, this is mainly going to be a review of the food, because is there really any other reason to go to a wedding? Seriously. So, this wedding had a lot of awesome food that was all provided by the Hilton chef's (or whoever is in charge of that type of thing). There was oysters Rockefeller that were delicious, but I think that my favorite was the fish and cheese spread. I know it sounds odd to serve fish at a wedding, but it was super fresh and delicious. Long story short: the food was on point.

The room where the reception was wasn't the biggest room I have ever been in for a reception, but it got the job done and everyone seemed to have a good time.

25/11/14 | Link | Rating: 4.0
172. Todd C.
I've been a Starwood guest for years and remain loyal,  but this was a wonderful stay. We were fortunate to take advantage of a friend's executive privileges and man were they amazing. Simple breakfast for early birds looking to coat your stomach with basics, (or go to mothers down the street,  or ruby slippers). Then again who goes for a breakfast! The room had two amazing beds that you'll sink into with no refrain. Great view of the Riverwalk. Lastly the housekeeping staff couldn't have been better, well the lady in the morning that renews our room. She organized everything perfectly everyday. I'd return, that's all.

09/05/15 | Link | Rating: 5.0
173. Sergio N.
Staff are friendly ... Good food and good ambience .. Nice to lounge and talk with friends and colleagues ! Neyda our server was very attentive and ahead of everything !!!! Definitely will go back here when I visit New Orleans again !!!

23/03/15 | Link | Rating: 5.0
174. james r.
This place is really in need of an upgrade, both in terms of it's facilities and it's management.  There wasn't anyone there upon check in to help me with my three pieces of luggage as I exited the taxi, the interaction with the person checking me is was cool...almost curt.  And upon reaching my room (building 3) the floor was damp and the carpet had several stains.  Wow, as someone there as part of a board at a conference, bringing in thousands of people to their hotel.  You'd think that they'd want to impress...but I guess the "i don't care attitude' runs throughout this hotel.

I also have to say that their restaurant, Dragos  also had very poor service.  I was in New Orleans for over a week and this was my worst dining experience.  Try the Omni, it's closer to the convention center and it wasn't run down.

30/03/15 | Link | Rating: 1.0
175. Tiffany W.
Came here on a recent work trip. We used several conference rooms, had food catered several times and all stayed here. My stay started a little off because as they were assigning us rooms a co worker of mine wanted my room close to theirs. The lady then said she put me just a few rooms down. We all got to the same area to find rooms and mine wasn't there. They got in their rooms and I wandered around to look for mine which ended up being in a whole other building. So our numbers were all in order but mine was all the way across the hotel from everyone. In my room my curtain was obviously broken and hanging down so that the rooms across the courtyard could see straight into mine. I used my chair to hold the curtain back as much as possible and a couple nights later got up on the chair and ghetto rigged it myself. The bathroom had four lights next to the mirror and the whole left side was out. How does someone not notice this??? Three of our employees had dirty sheets or pillow cases and we were all spread out across the hotel so I don't think this was a coincidence. One of my co workers said that there was a sign about them making any problem right and I'm sure they would have. My co worker with the dirty sheets got a night comped. I'm just too tired for hassals like that. It should be right when you get there. I have a newborn and and seven year old at home and for these days out of town I just wanted to relax. Two burgers and fries and two desserts after all their fees and a tip totalled $85. That's rediculous!!! I did not complain about my room because it's almost always more hassal than it's worth and I ended up being super close to an elevator which was super close to our meeting rooms. It was very convenient for me during breaks from our meetings to go to my room. Everyone else was across the hotel so that was a plus and I didn't feel like packing up my stuff and being moved. I think it was Robert at the gift shop that was sooooo super nice and friendly. He should be acknowledged because it makes a difference during a stay how you are treated!!! We all shopped there during our breaks and he was over the top sweet and welcoming. The other workers in the shop left something to be desired. I did enjoy all the shopping outlets downstairs and how close we were to the trolly and the boat we spent an evening on. The catered food was great and service in our meeting room was top notch. Overall fun trip but the hotel for it's prices I don't think I would personally go back to if I was in the area again.

20/05/15 | Link | Rating: 3.0
176. Alex J.
Upgrade to a room with river view. It's worth it.

The room service menu is the bar menu with prices doubled. The food is okay but you'd be better off ordering delivery from one of the numerous places in New Orleans.

The concierge will even recommend good places to order from if you ask.

Rooms are kind of old and smelled a little humid, if not quite moldy. Metal fins in the air vent obviously haven't been wiped for weeks if not months. Carpet does look a little stained but not tremendously so for such a busy Hilton.

Location is amazing. Close to everything, especially if you're in town for a conference at convention centre.

Guest services over phone was terrible. I called 3 times to ask for bath robes and they'd punt me to house cleaning.  Then I was told, all 3 times, that they'd send some bath robes up. They never showed up in the 5 days I was there. I cornered a housekeeper to ask about it and I got "do not speak English."

Charboiled oysters at Drago's are great but there are better in NOLA.

TLDR: recommended for conference goers but there are much better options if you don't mind walking 5 extra minutes or stay in a casino (Harrah's is across the street)

30/03/15 | Link | Rating: 2.0
177. Cathy B.
I stayed last week all because I stayed last year... while attending a convention last year I really enjoyed the hotel, location and food. The general manager was extremely gracious to our group when the hotel unavoidably lost power for a good length of time during our meetings so he gave us certificates to come back and stay again. I was beyond happy to return this past weekend for my anniversary. Not only did they honor my certificates but also honored my request for an executive level room.  I thought at the very least I would pay for the upgrade but they took care of it.

I have to say the room, the food and the service went above and beyond my expectations and I will certainly come back and stay again with family and friends because of how great it was.

The location cannot be beat and what a great time to experience Mardi Gras too! A sincere thank you to the management and all of the staff for making our anniversary so relaxing at a fantastic hotel!

13/02/15 | Link | Rating: 5.0
178. Stella K.
My husband and I stayed at the Hilton Riverside for five nights. We had the pleasure of staying on the thirteenth floor and had Shawnette Mills as our housekeeper.
Every time we left or returned to our hotel room, Shawnette would always greet us with her beautiful smile and kind words.
Our hotel room was always spotlessly cleaned. The bed was always neatly made and our towels were folded perfectly.
Thank you for hiring an AMAZING housekeeper!

20/02/15 | Link | Rating: 5.0
179. Ifat P.
Nice hotel and clean. Enjoyed the stay. Huge hotel with Riverwalk mall at bottom level. Has GAP outlet which is a plus for me :)

Don't expect housekeeping bring you extra stuff per request. It'll never happen. I caught the housekeeper in the hallway and was able to get what I need though. This is why it's missing one star from me.

Overall the stay was great. Location awesome. Walking distance to French Quarter with nice view to the Mississippi River.

14/04/15 | Link | Rating: 4.0
180. Andy S.
I don't get the knock on this hotel. It can be touristy and full of conferences, but I've always enjoyed my stay here.

This hotel offers one of the best locations in the city. It is right next to the Mississippi River, Harrahs Casino, and is a not too distant walk to the French Quarter. The hotel also offers up a fine restaurant in Dragos. The views range from the River to the city. Prices may vary and you might want prefer a hotel closer to the Quarter if you are planning a visit to party on Bourbon.

23/03/15 | Link | Rating: 4.0
181. Jonathan H.
Very overpriced, even if the river views are amazing.  We made use of the executive lounge which is nice.  The room, however, is dated.  Outlets don't work, the bathroom is Spartan, in fact the water in the tub was alternately scorching hot or cold...hard to make it comfortable.  Published that there were tubes :/ the room?  No robes.  Free wifi at our level but we didn't get the code.  On property amenities are average.  A seafood restaurant, but couldn't find the bar.  Swimming pools were crap...no ambience despite the riverside pool haVing a direct view of the Mississippi.

A jewel location that is severely underutilized and overcharged.

17/05/15 | Link | Rating: 2.0
182. Nicholas H.
I have stayed here previously and everything was fine. This time was a disaster from the start..

First off, when you pay almost $800 for two day, you don't expect to be put in the back of building two with no view. You don't expect to have to walk a mile through a maze back to the main building, the lobby, and the parking garage to get your bags.

I understand that when you pay cash you get hold place on your card to cover "incidentals". What I do not expect is for it to be changed TWICE eleven hours AFTER I have checked out.

This leads me to my biggest issue. I pay cash up front. Covering EVERYTHING, including parking. (As stated in other reviews, the rates are ridiculous, that is part of the reason for paying up front.) I do not use room services or anything that should charge against the hold. I check out and my balance is zero with no holds. Why would I keep the receipt when everything is EVEN? I am traveling across country staying at a dozen places.

So, eleven hours AFTER checking out of a three day/two night stay, I get two $70 holds... okay... (Seriously, you can't bother doing it in 44 hours? It took 55?)

Two days later, one of the hold becomes an actual charge. WTF? I call them and they say had had not paid for parking. Yes, I had. I asked to pay for EVERYTHING up front. I was specifically asked about parking and replied that I wanted to pay it now.

I am given the receipt and the balance is ZERO.

The combination of having the holds placed eleven hours after a 44 hour stay, being double charged a hold and being double charged for parking is unprofessional and ridiculous.

I have visited New Orleans once or twice a summer for the last three years. I have always stayed at the Hilton Riverside.  I WILL NEVER STAY THERE AGAIN!

22/05/15 | Link | Rating: 1.0
183. Nancy Ann S.
This was a strange and overpriced hotel. $325 a night is a bit ridiculous. The pricing for the lobby restaurant and bar was out of line.

The hotel staff is amazing and as friendly as you can possibly imagine.

I was impressed by the housekeeping staff and their speed and quality of work. The maintenance of our room was not the best. The paint was peeling on the door frame and the door lock for the bathroom was broken.

This hotel is the most profitable in the area and they are fighting their workers ability to unionize. We were at an extremely large conference. The staff was exceptional and worked VERY long hours. Let them share in the profitability.

07/05/15 | Link | Rating: 4.0