HomeLouisianaNew Orleans, LA → Hilton New Orleans/St. Charles Avenue
Booking.com

Hilton New Orleans/St. Charles Avenue in New Orleans, LA

Hilton New Orleans/St. Charles Avenue in New Orleans, LA

Specialties

Welcome to the Hilton New Orleans/St. Charles Avenue hotel, located in the heart of the business district, and blocks from the world-famous French Quarter and Arts District. This New Orleans hotel is 25 minutes from New Orleans International Airport and 6 blocks from the Morial Convention Center. This 1920s high-rise hotel in New Orleans, LA has stunning architecture and design features, with original chandeliers, marble floors and handcrafted inlay tile ceiling in the Grand Entry Hall.
Enjoy the five-bedroom Grand Suite, or spend the night in one of 25 lavish dignitary suites. Soak in hot tubs and relax in separate living areas in each suite. Executive level rooms include complimentary refreshments and breakfast. Stay connected with high-speed internet access or enjoy a midnight snack with 24-hour room service.
Host an event in the elegant 12,000 sq. ft. function space, including multiple breakout rooms. Enjoy breathtaking views of the city skyline and Mississippi River on the 18th floor Skyview Terrace - perfect for weddings and special functions. Enjoy exceptional cuisine and watch chefs as they prepare your meal in the brasserie-style Luke restaurant.

 

Company Info:

Rating: 3.28

Address: 333 St. Charles Ave, New Orleans, LA, 70130

    Hotels in New Orleans, LA

    Relevant

    Map:

    Comments (83):

    1. Meghan M.
    I think 3 1/2 stars would be more accurate but its not as low as a 3 star.  The lobby was very nice and room was fine.  It smelled a bit musty but I suspect that is common among New Orleans hotels with the severe humidity that is so common One odd part about my room is that there was no clock radio (could have just been missing from my room).  It didn't matter too much to me but is usually a standard room item.  Both the room and bathroom were nice and roomy.  Location is just a few blocks from the French Quarter and right off of Poydras so everything is pretty walkable.  I would recommend this more for business travelers than tourists since there are so many hotels right in the Quarter.  Wouldn't mind staying here again if I got a good deal.

    13/06/10 | Link | Rating: 4.0
    2. Chris V.
    I'm a huge fan of Hilton properties and this is a great one.  If you're going to New Orleans, sorry, I meant "N'awlins" -- be sure to try the Hilton St. Charles.  This place has lots of character, beautiful decor and outstanding service.  Every time I've been there over the years, the staff has gone out of their way to suggest places to go, things to see and fantastic food and music spots.  The rooms aren't huge but if you're going to spend your trip in the room, why bother?  The beds are very nice and the furnishings & linens are luxurious.  I've stayed in other chain hotels nearby, like the Renaissance & JW Marriott -- and yes, there are some great local, independent ones in and around the French Quarter, too, but I just love coming back to the Hilton St. Charles.  It's only a couple short blocks walk up to Canal Street, then one block left over to Bourbon street -- close enough to the festivities when you want them and just far enough away that you aren't disturbed by anything.  In my opinion, it's a perfect spot.

    16/02/11 | Link | Rating: 4.0
    3. Tri D.
    This is an older hotel and the rooms are not up the typical Hilton standards.  However, if you're in town for parades this is a great place to stay.  Almost all the parade routes pass through this part of St. Charles.  Any other time, stay at the Riverside location.  It is much newer and nicer.

    13/04/09 | Link | Rating: 3.0
    4. Mike B.
    We stayed here recently for a trip to the Crescent City and loved this place. I have stayed at Hiltons all over the country and think that this one has lots of charm to it.  It is in a very old masonic building, that has been renovated, but still has all of the intricate building work, including a beautiful tile covered ceiling in the main lobby.  Although it is an older hotel, the rooms were large and comfortable.  It's very quiet at night, which is a huge plus.
    Also the location is perfect. It's on St. Charles, near Canal St. which means it's a short walk to the French Quarter, a short walk to tremendous restaurants nearby, including Luke's which is in the same building. Also, best of all, the St. Charles trolley passes by the front door, which means it's very easy to get to the Garden District or the Tulane area.
    The staff are all very friendly, including the bell hops, who are both informative about the area and very funny, if you get them chatting about their favorite town.
    Will definitly stay here again the next time I'm in town for work or pleasure.

    27/10/09 | Link | Rating: 4.0
    5. Dan D.
    Walking distance to the Quarter, location at a great price.  Who cares about the room not being to the standard of the more upscale W.  Remember, there is food, drink, and frivolity outside your door.  This is the Big Easy.  I have stayed here more than once.

    25/10/09 | Link | Rating: 5.0
    6. Vena F.
    stayed here for one night on Monday.  the bellman was super nice and had several restaurant recommendations.  

    check in agent was less than friendly, but whatever.

    got to the room and i was very surprised that the tv's have not been upgraded.  everything else was lovely.  the linens and bed were up to hilton standards!  the decor is very fitting for the property.

    we did leave for a couple of hours and upon returning noticed there was a humid/stale smell( i adjusted the a/c before leaving as it was frigid upon our arrival), the smell disappeared after lowering the temperature on the a/c again.  

    we enjoyed our stay.

    p.s. self park in the lot across the street for half the price the hotel charges(alas, only do so if you are not requiring in and out priv's for a one night stay).

    01/07/09 | Link | Rating: 4.0
    7. David H.
    As someone who has stayed often over the last year at the Hilton on St. Charles, I have seen it decay. It has become run-down, dirty and cheap tourist hotel. It's not a place for business travelers. There is no WiFi in rooms, and the limited WiFi on the second floor "common area" is dial-up speed. This Hilton is not owned by Hilton Corporation but rather a franchisee. There are many other better hotels in New Orleans.

    23/04/11 | Link | Rating: 1.0
    8. Stella D.
    Don't get me started please!!! I've been to hotels Hilton Seattle Hyatt Seattle and Bellevue....Never will I stay at the Hilton on St. Charles St. enough said!!

    18/03/11 | Link | Rating: 1.0
    9. Tiwana E.
    Visually pleasing. However functionality of the room was off. The Windows had a clear plastic covering on them. It doesn't obstruct your view but its weird. The AC had a mind of it's own. The safe didn't work and when we requested a new safe, the staff said the battery needed to be changed. So he changed it, it worked and two days later the safe was dead and not working again. We didn't bother calling again, we just carried our valuables w/us everywhere. 20oz soda was $3.50 at the hotel. Other than the possessed AC and Safe...the room was pleasant and attractive.

    22/07/11 | Link | Rating: 3.0
    10. Drew A.
    Yeah, um maybe it was the thick humidity, but this place was very dated and had a very dank feel/smell to it.  It seemed every time I was in the hallway on the 18th, they were spraying for "something," too.

    The gym was like 2 bikes, 2 treadmills, 4 nautalis machines and some rusty-ass dumbbells that only go up to 30lbs.  Lots of space in there though...maybe something to invest in.

    Did wonder why the elevators and halls all smelled like some pretty good weed, until I saw Snoop and a few of his crew in the lobby.  Guess he is playing at the House of Blues every 6 months or so.  I still heard the cops showed up on the 17th floor late night...

    11/05/09 | Link | Rating: 2.0
    11. Todd M.
    I agree with the first reviewer... this hilton is a bit older and it shows in the room.

    The location can't be beat.. and the restaurant on the ground floor ( luke) is freaking awesome!! and you don't hear me often raving about hotel food.

    We were upgraded to the executive lounge... ( I'm a diamond member thanks to years of biz travel with IBM ).. bigger room.. floor has key card access to keep out the rifraff...and free breakfast, happy hour , and drinks and snacks available all day. ( no happy hour on the weekends though :(

    Only issue I had with this hotel was the airconditioning... whenever we would return to our room after being gone, it felt like walking into a humidifier... but, after about 15 mins it was nice and cool again.. so a minor inconvenience and probably attributable to the age of the hotel.

    28/04/09 | Link | Rating: 3.0
    12. Sherry C.
    Great locale and very cozy! Close enough to the action but far enough where you can get a great night sleep. Rooms were on the smaller side but newly updated. Everything was SUPER clean, plenty of HOT water, delicious fluffy pillows and best of all- excellent customer service!! Valet was FAST, concierge handed us wine as soon as we walked in and the front desk was quick to help. HIGHLY recommended.

    21/02/11 | Link | Rating: 5.0
    13. Melanie C.
    After a horrible experience at the Homewood Suites down the street, our group went to the Hilton st. Charles of NOLA. The staff could not be more understanding or accommodating of us! Scott the manager and staff members Tamika, Leindreau, and Devon were extremely helpful in making our stay so great.

    The hotel itself was an overall good experience. While it's true what the other reviews say that the hotel is older, it has a lot of charm and was NOT dirty in the least. It was extremely comfortable. It has a lot of the old New Orleans character with the decor, yet the staff does everything to make those who are there to party hard have fun, including daily wine hour and restaurant/bar advice from a very fun and knowledgeable guest service rep named Diana. It is walking distance from the French Quarters, but we took cabs at night every now and then to make it to dinner reservations, etc. The St. charles st street car is very accessible as well to get around the city and to the garden district.

    I would highly recommend staying here, if not for the rooms, then for the staff and general experience.

    17/01/11 | Link | Rating: 4.0
    14. Tom E.
    Nicely renovated, tasteful décor, pleasant staff. However, there was mold all over the bathroom door. (I left a note for housekeeping but they didn't clean it up.) And after booking and prepaying a month in advance, my non-smoking room was given to someone else.
    The location is too far from the convention center and from the French Quarter (20-30 minute walk) for the rates they're charging. I'd look elsewhere - there are plenty of competing hotels nearer.

    26/10/09 | Link | Rating: 2.0
    15. Shelley V.
    Booked a room here at the last minute after finding a rate that included parking in the price. Hotel front is under renovation but that didn't really matter to me.

    What DID matter was how cool and historic the lobby was and how our room included parking in the price!

    A cool $128 per night got us a sweet deal. Be sure to check the Hilton website and sign up for the HHonors program - it works out pretty well.

    Our room was clean, comfortable and although the TV wasn't an updated flat screen, our cables for our portable DVD player hooked right into the A/V slots and we were able to watch my beloved I Love Lucy while drifting off to slumber town.

    The staff was great and I loved the parking guys - very friendly and great service as was most EVERYWHERE I went in NOLA.

    This hotel is also on the parade route AND a 10 minute walk to the quarter across Canal St... I don't know how the other review made a 10 min walk into 20-30 mins but we walked it several times and did it in no time flat. There is also a streetcar stop 1 block away.

    08/02/10 | Link | Rating: 4.0
    16. Bret H.
    Place has got to be kidding.

    - $12 per day for wifi. Icing on the cake is they claim the wifi is free "in the common areas of the hotel." You can't get it at all near the pool, and it is not free in the lobby.
    - Every time I leave the room, the maids come in, turn on all the lights, and turn the air conditioning to max cold.
    - Indoor pool is so poorly vented that you can't stay there for more than ten minutes without chlorine gas stinging your eyes out of your head. On top of that, the pool bathroom doors were locked in the middle of the day
    - We got flyered by a guy hawking pizza, -outside our room door on the eighth floor-.

    I mean, I didn't come to NO for the hotel. If the price is right, none of this stuff matters. But I'd be remiss if I didn't warn you. As a pure hotel experience, this place is terrible.

    11/09/10 | Link | Rating: 1.0
    17. Jamie R.
    This high-rise hotel is about 3 blocks from nasty Bourbon St.  Hilton hired the best valets I've ever experienced. The doorman must have been Houdini in another life -  he packed the car trunk that well.  Check-in & out was seamless, and the room price was very good for an urban property.  The room was HUGE, even by American standards.   I'd definitely return here, assuming anyone can provide at least one intelligent reason to return to the City of Lost Souls.

    05/07/10 | Link | Rating: 4.0
    18. Jessica M.
    I pricelined a room at this hotel while driving cross country from CA to VA. We decided to stay two nights in New Orleans in an effort to spend one full day exploring the area as my travel partner had never visited before. We got our room for $169/night (really - for a Sat/Sun stay - I was surprised this rate was not lower) - are N.O. hotels that expensive? In April?

    We arrived to the hotel and valeted the car ($39/night- no self park option) - which was worth it because all of our belongings were in the car. Upon check-in, we were upgraded to the Executives floor (perks include continental breakfasts, drinks during the weekdays and keycard access to the floor.) We arrived to a quiet room - no great shakes. It smelled musty (almost as if at one point, it was a smoking room - though no smoke actually lingered.) The room was clean and most of all, QUIET. Which, in New Orleans, can be a feat. I'm glad we stayed on St. Charles.

    I was disappointed that Luka, John Besh's restaurant downstairs was so busy we could not get near the bar for a drink. Oh well.

    Overall, I was not impressed by the hotel. The valet's service approach could be better (don't park my car ass-end out in traffic please), the room's smell could be mitigated a bit by some cleaning products, and -- above all - at checkout, they attempted to charge me $289/night for the room (wow, that would've been a rip off) - esp since they charge nightly for internet. I had to provide proof of my priceline reservation to the desk attendant *who was super nice* to have him adjust.

    I've actually had better stays at Hampton Inns on this trip - too bad that one was booked solid when we tried to reserve. Though I LOVE New Orleans.

    27/04/11 | Link | Rating: 2.0
    19. Andréa C.
    Excellent location. About 2-3 blocks from Bourbon Street and French Quarter. Staff was extremely friendly and helpful. Pillows were comfy. Drawbacks - no free WiFi, no place to just grab a pastry & no hotel shuttle. Was a bit aggravated when our bag was left there and no one offered to help get it to us at airport. Sucked spending $70 going back to hotel from airport to get bag.

    09/07/12 | Link | Rating: 3.0
    20. heidi h.
    Will update the review after my stay, but this is reviewing their staff customer service on the phone.

    I screwed up my reservation via Hotwire (YIKES) and Hotwire, of course, refused to help me.  Enter the front desk staff of the Hilton St. Charles.

    They were courteous, kind, professional, charming, and so, so, so helpful.  They made this New Yorker feel like she was already on vacation -- the stress of the screwed up reservation melted away as they went through many channels to try to help, eventually fixing my problem and getting me a new reservation.  Special praise to Ms. Brooks, who spent nearly 20 minutes on the phone helping me out and exemplifying the hospitality and care one dreams about in a hotel!

    In brief -- if they're this good on the phone, i can't imagine how awesome it'll be when i'm actually on vacation!  Update about the room and ammenities in a couple of weeks after my stay -- although i don't know if the hotel itself could be any more superlative than the staff...

    01/09/10 | Link | Rating: 5.0
    21. Sharon S.
    I'm going to try to stay positive with this review by explaining my reason for the two stars:
    1.  The staff were kind enough to move us to another room on the second day when we called and complained because the room had not been cleaned all day, despite the fact that we had called at 8am before leaving to specifically request that the room be cleaned as soon as possible.  We had used all the towels and were about to embark upon a day of walking around the city.  The plan was to return to our room around 3, nap for an hour and then get ready for our evening plans.  We were very disappointed to return and find the room in the same state we left it 6 hours earlier.
    2.  The staff were kind enough to reduce the rate by 50% for my last day of stay because...you guessed it..they never cleaned the second room either.  Once again we returned to the room at 2 to nap and get ready.  The room had still not been cleaned and we put a "do not disturb" sign on the door for one hour then got up, showered and went out.  By the time we returned at midnight..the room had still not been cleaned.  When I complained at checkout the next morning, I was told that the room didn't get cleaned because I put a DND sign on the door.  Apparently, the cleaning staff don't bother to go back and check the rooms they didn't get to clean on their rounds.

    Now for the negative:
    1. Dark damp room with mildew on the walls and celing of bathroom;
    2. Rediculously expensive room service
    3. Clogged bathtub
    4. Spotty WIFI access (only free at certain places in the hotel..not guaranteed in your room)
    5. Slow (nonexistent) cleaning/turndown service
    6. Unhelpful staff at front desk check in (I had called at least twice to make sure my daughter could check in without my credit card. Still they refused to call me when there was a problem with my card and bullied her into giving them a credit card).

    Next time I go to New Orleans, I'm going to try a Super 8 or Holiday Inn.  They can't be worse than "The Hilton Experience".

    30/05/12 | Link | Rating: 2.0
    22. Bonnie C.
    I travel a great deal for business and honestly it's rare to find a really great hotel staff, especially in a major city. I found this at the Hilton St. Charles Ave. in New Orleans.
    Welcoming and honest the staff really went above and beyond. In addition, the room was exceptional and quite spacious (again considering the historic building and location).
    The valet service was efficient and helpful and the room service is done by Luke, a John Besh restaurant. Again, a pretty awesome perk considering most hotel room service is passable, at best.

    22/11/11 | Link | Rating: 4.0
    23. Adam H.
    This is a very nice hotel. It is within walking distance of the French quarter but not too close that is noisy. The staff is friendly. The rooms are great but the beds are kind of hard. They need to add wifi to the rooms. Other than no wifi and hard beds, this hotel is awesome.

    01/12/12 | Link | Rating: 4.0
    24. Nick S.
    Clean rooms, friendly staff, good location. My only issue with the place is that the thermostat is false. 68 degrees AC is enough to literally make somebody sick.

    28/05/12 | Link | Rating: 4.0
    25. Raymond F.
    Rooms are small
    Location is a couple blocks from the French Quarter
    Great restaurant in hotel
    Fairly priced

    28/09/11 | Link | Rating: 4.0
    26. Hollywod G.
    I've stayed at many Hiltons & I will say by far this one was the worst.  I say that because I was there for  Mardi gras weekend  and it started off exciting. The staff for the most part was friendly all but one. I was approached by one of the staff members assuming I wanted her boyfriend. *** What*** Excuse me I'm on vacation not sure what gave her the impression that I was showing interest. Found out her boyfriend worked at Luke. Either way I was threaten by her so I ended up calling the police. The management paid for my dinner which should of been done. And I got two free night stays credited to my account. But I won't be staying at that hotel again!!!  They did dismiss her after the incident I'm assuming.  But if I want a low class experience I would of went to the super 8 motel.

    17/02/13 | Link | Rating: 1.0
    27. Sarah W.
    The location is great, centrally located to most NOLA attractions.  However, the service was awful , tried to order a movie in my room because it was raining  and no one could explain how the serviced worked.  They sent a repair guy up who fiddle around and left without saying anything.  I had to again call the front desk and finally I got the movie after going down to the front desk and talking to management.  Room service from the restaurant was OK, had to send coffee back because it was cold.  I don't know if they were having a bad weekend or if this is the norm.  I won't be staying here again.

    05/08/12 | Link | Rating: 2.0
    28. Aaron M.
    Great location, pleasant stay, but what made this so memorable was the staff. Although the "hotel manager" was less than helpful a few members of the staff made it their personal agenda to ensure that we had an unforgettable visit to New Orleans. I had explained upon making the reservation that this was our first time visiting, and the woman booking our stay put a special note on our reservation. We were greeted with a discount on valet, a bottle of wine, and a map from the concierge with all of the hidden gems that the"big easy" has to offer. We stayed 2 nights here, and as someone who travels often, I will say that NOLA is an incredible city.

    The hotel itself is clean, the staff friendly, and the location is blocks from Bourbon street, stores/shops, French Quarter, and Riverwalk. We felt VERY safe in this area, and when we decided it was time to retire for the evening, we were able to escape the neon party glow of Bourbon and the other party streets. We will be back, and when we return we will be staying here again.

    06/06/11 | Link | Rating: 4.0
    29. Bea G.
    Who doesn't have wireless internet? The hotel is okay. It's clean. I was told the executive floor had hot and cold appetizers, but I only saw cheese and crackers, carrots and celery with packaged ranch dressing and two plates of sweet things. I thought the bellmen and doormen were precious and helpful. The front desk staff were... eh...okay. I called down the first night to ask about the wireless internet and was told they weren't having problems, but I couldn't get connected. The next night, I went downstairs and asked again and was told they didn't have wireless because they're an old hotel. When I asked for a restaurant recommendation, they sent me to the other Hilton in town which was very annoying. I didn't realize it until the taxi brought me there. It's not the worst place I've ever stayed, but I will look for another place to stay next time. Not good for business travelers.

    08/01/13 | Link | Rating: 2.0
    30. D G.
    Up until our last day I would have rated the Hilton higher as we checked in on a Friday with friendly and helpful staff, and had wonderful experiences with guest services. Since it was Mardi Gras, and hotel guests were wrist banded, slightly annoying at first but we were so grateful for the extra security when the crowds descended onto St. Charles St. However we asked for a late check out to accommodate our travel schedule and the night desk girl dismissed us without even checking. After staying a week at any hotel, I expect a least a courteous no, not a snippy "we can't do that"

    21/02/13 | Link | Rating: 2.0
    31. Janie M.
    The food from room service, the front desk and the amenities are top-notch.  The reason I can't give the Hilton more than one star solely lies in the fact that their valet service is horrendous.  They're slow, they're rude and for $40 a night it's unacceptable.

    28/09/13 | Link | Rating: 1.0
    32. Adrienne K.
    Fantastic Staff.

    Dog Friendly, beautiful hotel.

    3 blocks from Bourban Street.

    04/07/10 | Link | Rating: 5.0
    33. Hannah S.
    Given this hotel's prime location, its charming on-site restaurant/bar, and super friendly staff - I'd stay here again in a heartbeat. Granted, it's an older establishment, but nonetheless, it was clean, comfortable and reasonably priced. I was a fan.

    I still can't get over how NICE all the staffers are in NOLA. A far cry from Miami ... and most cities, for that matter. They actually appreciate tourists here, which is a nice change.

    The beds were also insanely comfortable. Room service never cleaned our room, which was a bit disappointing, but we did have the Do Not Disturb sign on till the late morning.

    This hotel does need a few upgrades ... such as in-room wireless, and more than 10 TV channels, but all in all, it was a great place to crash for my first trip to the Big Easy.

    01/09/11 | Link | Rating: 4.0
    34. Michelle M.
    My boyfriend and I came here during Mardi Gras. So there had extra security and everyone had to wear wristbands. I appreciated that because, the amount of people outside and around the hotel was insane.
       Ok walk in and go to check in, we were early and were hoping to be able to check-in early but obviously we were not expecting any guarantees. The lady tells us yes that she can check us in early AWESOME! Then tells us we have a room with two beds. That is not what we had paid for, and did not request that. Had to get a manger because, she said that's all they had so they HAD to throw us in there.. super frustrating. The manager ended up getting us the room we requested, and let us check in early.
       Comp wine in the lobby between the hours of 4pm-6pm pretty neat. also there is a restaurant in the hotel food, is pretty good nothing spectacular.
       Do not even ask where the pool is save yourself the trouble. The hotel should just say they do not have a pool and save themselves the embarrassment. It is in the basement of the hotel right next to where all the workers are and it smells so bad down there I could not believe it. The pool was disgustingly dirty as well.
       If you are coming just to sleep in the room and go out to bourbon street which is just 2 blocks away totally worth it then. If you want to enjoy a hotel and have a nice experience in the hotel DO NOT stay in the hotel you will be miserable.

    07/03/13 | Link | Rating: 3.0
    35. Amanda F.
    I feel like 3 stars is overly-generous and here's why: 1) During our first evening, the fire alarm blasted in our room for about 15 seconds and then stopped. We were in bed and weren't sure if we should evacuate until about two minutes later a loud voice over the intercom announced it was a false alarm. Really?? 2) we were out for 5 hours during our first day and came home to a room that hadn't been cleaned. We put the do not disturb sign out, figured we will live with our towels and unmade beds and took a nap. About 30 minutes into our nap at 3:30 PM, housekeeping called to see if I needed service. When I explained I needed service much earlier she said "so you're ok then?" Clearly she didn't want to clean the room or be bothered with my problem. 3) the front desk gave me poor advice on how long it would take to get to a restaurant in the Garden District so we were about 20 minutes late for our reservation. 4) lastly the room itself is terrible. We were given only one wash cloth for two people so we shared our first night. Kinda gross. The faucet leaks all over the bathroom counter when turned on. The bathroom door makes sooo much noise when you slide it open that going to the bathroom at night is going to give your partner a stroke cuz it's so loud.
    Won't stay here again.

    18/05/13 | Link | Rating: 3.0
    36. Marcus K.
    Pluses

    Has an adjacent restaurant - lukes.  Food is good but bartender guy is really slow.
    Bed is comfortable.
    Rooms are in good condition.
    Has a 2 cup room coffee maker.

    Minuses
    Room internet really slow.
    Wirelesd nonexistant even in lobby where they claim they have it.

    01/08/10 | Link | Rating: 3.0
    37. Jay K.
    Very ornate building

    11/05/13 | Link | Rating: 3.0
    38. Chris L.
    Awesome stay for the Skins/Saints game. Front desk
    Bell hop, cleaning
    Everything was great. Room looked like brand new. Food at Luke next door was great. Walking distance to everything

    10/09/12 | Link | Rating: 5.0
    39. Jessica A.
    This Hilton was a pleasant surprise! I stayed in a room with two double beds with my best friend and my boyfriend. The room was spacious, comfortable, and far nicer than any other Hilton in which I've stayed. We managed to flood the large bathroom, and the hotel staff was very accommodating with lots of fresh towels. The area was nice and within walking distance to the French Quarter.

    Check out the prices directly on the website; we managed to get a great deal by paying in full prior to our visit.

    16/05/11 | Link | Rating: 4.0
    40. Lan D.
    As far as Hiltons go, this one has friendly service and nice spacious rooms with quality pillows. But it's relatively small so lacks things to do other than the attached restaurant Lukes.  Also, ice machines are only located on every other floor. Valet parking is about $32 a night (with tax), which is a bit steeper than at comparable hotels. Wi-fi is free in the lobby but costs money in your room, even for Hilton Honors members below the Gold level, which is not cool.

    Also annoying is that when you turn on the TV you have to fight through some menus before being able to access the free channels.

    Location-wise, it's a great location as you're within walking distance of the French Quarter, the river, Harrah's Casino, Cafe Du Monde, and the Convention Center.  

    The place does suffer from small upkeep things however - whenever I turned on the cold water faucet on my sink, water would leak onto the counter-top.

    12/06/11 | Link | Rating: 3.0
    41. Jacob H.
    I was very pleasantly surprised at this hotel.  I frequent the Hilton brand of hotels, and often, their "Hiltons" can be hit and miss.  However, this one was second only to my stay at their Dubai (Dubai Creek, UAE) property.  The room was a suite with whirlpool and did not disappoint.  Very clean, inviting, and reasonably modern, while taking advantage of the historical nature of the building, in which it resides.  

    The pricing was average for a New Orleans hotel on the weekend.  Valet parking was a bit expensive, however good luck parking in New Orleans, so it was worth the price.  Would stay again.

    14/05/13 | Link | Rating: 5.0
    42. Kate H.
    The staff here was great and accommodated our many requests during a family wedding. Loved to see the renovated ball rooms too. I used to come to this building in the early 1990's and it is so interesting to see ho it looks today. Love the indoor pool and the valet staff were very friendly, helpful and cute too!

    29/09/13 | Link | Rating: 5.0
    43. Denis C.
    We stayed here for a night as a stop on a driving trip.  The dark feel of this hotel is perfect for a historic city such as New Orleans.  When I say dark, I mean that in a good, nostalgic kind of way.  

    The room, while a little small, was comfy and adequate for our stay.  The bed was very comfortable.  The hallways harken back to the 40's in that they still have U.S. Mail chutes in the walls.  

    The valet service is excellent.  They are quick, efficient and very courteous.  The same can be said of Desmond, who took our bags and stored them when we needed to venture out after our check out.   His attitude reflected a feeling of excitement--that New Orleans continues to get back on track.

    12/08/11 | Link | Rating: 4.0
    44. Washington I.
    Good location. Ended up in a smoking room that smelled like an ashtray. They did not have a non smoking room for us. room was on 19th floor so I thought we would have a great view but the windows were so small and high I had to stand on a chair to look out.

    07/10/13 | Link | Rating: 2.0
    45. Sandy K.
    While to town on business, I stayed at Hilton on St. Charls and was very pleased.
    The room was spacious, well appointed and staff very helpful. When I called down becasue the remote stopped working the sent one up, and also called to make sure it was taken care of.
    Great location just outside of the French Quarter in the CBD. Trolly run at the corner and a local market next door.

    13/11/12 | Link | Rating: 4.0
    46. Chris T.
    Honestly, this place would be a 5 star review( we need a 4.5 level!), except that there is no coffee in the lobby!  Most coffee drinkers are going to run out quickly in the room if two are drinkers.  We need some coffee in the lovely lobby!  
    The good news is the concierge has red/white wine in the lobby during the evening hours.....
    PJ Coffee is about a block and half; Starbucks is up at corner Canal and St. Charles/Royal Street.
    Hilton is redeemed with the lovely location, with Luke and Loa in or nearby!  The Central Bizness District (CBD) is my new fav place to stay in NOLA. The management was around and very nice; so were ALL the staff.  I was there during the RAINFALL FROM HELL 12/22.  My bellhop/valet was amazing.  Thanks!!!! I would definitely stay again.  Check out the amazing Masonic fitness center room and the Terrace.  It's got a lot of Preservation Pluses!  For us, it was wonderful because we were in town for  a sorority get-together of 10. Luke put us in a great room; but we also were able to go around corner to our fave bar, Loa, at the International House.  Get a corner room. More room!!!  Bathrooms large.  We got room in $120 range.

    28/12/13 | Link | Rating: 4.0
    47. Bill T.
    We had the opportunity to stay here for BCS Championship weekend and our experience at the Hilton added to our overall enjoyment of the weekend.

    Staff:   Everyone we met was so friendly and service-oriented.  The front desk staff was great and very efficient.  Our housekeeper was great, very friendly and did a great job.  The hostesses and the manager in the concierge lounge were great too.  

    Facilities:   The building is old and beautiful.  Some of the public areas are showing a little wear (some worn carpet, dingy wallpaper, etc.) but overall it is very clean and well maintained.  Our room was a good size and very comfortable.   I've seen some reviews that said the walls are thin in this place but I didn't hear anything.  The gym was pretty nice with several treadmills and elliptical along with some machines and dumbbells.  Plenty of room to stretch as well.

    Highlights:   The service was the real highlight.    Everyone was very friendly.  Additionally this is a great location.   Close enough to the French Quarter but with a lot less of the craziness.  Easy to get to the Aquarium or the Convention Center or the Super Dome.

    Areas for improvement:  The wireless access is a little spotty, probably due to the thick walls.  It was kind of cold in our room the entire time and we had trouble trying to make the A/C stop blowing.

    Overall impression:   Would definitely come back and stay here and recommend it to anyone.

    Nearby transportation:  Easy access from the airport via cab; the public bus also stops a few blocks away if you're taking a bus from the airport.  St. Charles Ave streetcar runs right in front of the hotel!

    22/01/12 | Link | Rating: 4.0
    48. Christine W.
    Wish I could say it was all I hoped for. The staff is nice and all but first our tv sound didn't work at all then they called engineering up for the lady to come and turn it off and on again-really? Then the sound kept cutting out. We gave up. Our shower kept turning off for a second or two at a time. Breakfast is only for the executive suite residents and not so great at that. Oh also be prepared to pay an additional $40 for valet parking cause there's really no other place to park.

    12/01/14 | Link | Rating: 3.0
    49. Garreth G.
    The bed was VERY VERY comfortable. I wish it was closer to the French Quarter but really not a bad location.

    13/03/13 | Link | Rating: 4.0
    50. Krysta S.
    I found your hotel on My pet friendly hotel app as we were driving from  CA to FL and received great service. Thank you

    22/12/13 | Link | Rating: 5.0
    51. Laura H.
    Don't bother bringing your tablet.  No wi-fi in the rooms, period, and you have to pay $13/day for WIRED internet?  Really?  I'm glad they could at least be bothered to leave an Ethernet cable in the room.  I'm surprised I didn't have to rent it for $10/day.  This is insanity.  

    You do get free wired internet, in the room, sitting at the desk if, and only if, you are a Hilton Gold or Diamond Member.   Here's the problem - Hilton, I hate you for being elitist and unreasonable.  I hate you for acting like only frequent guests matter.  And that ensures that I will never, ever become a frequent guest.  I stay here only when I'm attending a convention.  Unfortunately, those conventions are scattered and too infrequent for the Hilton to ever care about my business.  When I travel for pleasure, I'll be staying somewhere else.

    The beds are cozy.  Housekeeping didn't really clean the bathroom.  All of the staff I encountered was super-friendly.  We had a really nice view of New Orleans (unfortunately, I'm short and the windows are high).  If you have not yet entered the 21st century, you might like this place more than I did.

    03/12/12 | Link | Rating: 2.0
    52. Suzie H.
    Gorgeous hotel.  good location.  I loved the staff especially the concierge.  He was really helpful.  This hotel used to be a masonic lodge.  Make sure you ask if you can go up to the top floor balcony and get the best view of NOLA ever.

    08/11/13 | Link | Rating: 5.0
    53. Carmen C.
    This review is really between 2 1/2 and 3 stars. God bless the Hilton beds since, for this review, it happens to be their only saving grace.

    We stayed three nights here and every morning none of us wanted to leave the bed, they were that comfortable and I probably have the most comfortable bed in America:-) so my bar is HIGH!

    I bought the rooms on hotel.com where my group collectively agreed that weekends in NOLA don't really constitute spending a lot on the hotel since you're never really there. We weren't looking for a high class weekend pampering session, we wanted to drink, shop, drink, eat, drink, tour the city and then drink some more!

    We didn't want a homeward suites, but we didn't want the Ritz Carlton either. The Hilton Hotel St Charles is attached to John Besh's famous Luke restaurant so we figured it fit the bill.

    The online deal offered through Hotels.com appeared to be a steal and I guess it was considering their typical weekend rates, however, it's probably what it should be going for anyway, since I would never pay the normal rate they offer for what we got.

    The room was clean and comfortable. The two negatives that stick out the most was the SMELL of the hotel when you enter. It smelled like the bayou and it never went away. Every night when we returned back to the hotel it was like being smacked in the face by the tail of snapper fish....YUK!

    Front desk guest services were lacking too, just kinda curt and not happy. Valet was very nice though.

    Short walk to the quarter and on the trolley line so location wasn't bad. Also, check my review for Luke.... I won't stay here again but it's not a totally terrible option.

    15/04/13 | Link | Rating: 3.0
    54. J O.
    Unbeknownst to us we landed in New Orleans (at this fairly centrally located hotel) on the same weekend as the NBA so the hotel and staff really couldn't fathom that basketball wasn't out priority - in fact we were there to celebrate an 80th birthday. Prior to our arrival several people had requested that the hotel arrange to have "welcoming items" (champagne, chocolate covered strawberries, wine, etc.) in the birthday persons hotel room upon arrival. This is neither a difficult nor untypical request and many a hotel can handle this with varying degrees of fanfare. Our request, however, was met with lackluster interest and upon arrival the birthday person was met with a canvas bag and 2 bottles of wine - no note informing them of the gift givers, or even why the bottles were there. We brought our disappointment and concern to the front desk who assured us that they would sort things out and suggested that we have and "on site" impromptu party. We agreed and added to our original items a request for a cheese platter while also asking if we might gather someplace other then our room. We were told that we could gather at the poolside; however, shortly before the appointed time for our gathering the front desk informed us that the empty pool area was unavailable for our party of 12 to gather. Although multiple mixed messages is frustrating we dealt with it and concluded that everything should be brought to our rooms immediately (as it was the previously agreed upon time)......then we waited, and waited, and waited.
    Several calls to the front desk attempting to determine where the cheese platters and champagne might be elicited NO concrete information. Eventually I actually needed to go down to the restaurant, flag down the manager, and suggest that I would bring the items up to my room if I could only have them now! We discovered that the items we prepared and waiting to be delivered, but people had lost track of the time. The whole thing was extremely frustrating especially since the when the reservations were made we mentioned several times that we would be celebrating this milestone birthday. Had the hotel suggested another weekend because they wouldn't be able to focus on anything other then the NBA we might have decided to travel elsewhere......which ultimately would have been a better decision in the long run.

    23/05/14 | Link | Rating: 2.0
    55. Jonathon R.
    I got to stay here when I went to Yelp Spring Break 2013, and I have to say that I loved it. The room was not the biggest one I've been in, but that was more than made up for by the comfy bed, plethora of pillows and exquisite furnishings.

    They even brought me some toothpaste, since I managed to forget mine at home. All I had to do was call down to the front desk and ask.

    My bed was a king-size (I was so happy they gave me what was actually reserved), and it was comfy with lots of pillows. There weren't any real drawbacks to the stay at all, though I wish the parking were cheaper.

    Overall, I would like to stay there again.

    06/06/13 | Link | Rating: 4.0
    56. Emily R.
    Great location! It took less than 10 minutes to walk to Bourbon. The hotel staff was incredibly helpful. The rooms were clean and spacious. We were in town for a bachelorette party, and this was the perfect place for us to stay. I would definitely recommend it!

    14/04/14 | Link | Rating: 4.0
    57. MD W.
    I totally enjoyed my stay!!! I'm a Hilton Rewards member and made reservations on-line. I went back on the the website and noticed where my stay was the same cost as a slightly upgraded room, so I called to get the upgrade!

    The executive king room was huge!!! It also allowed us access to the 17th floor for an awesome complimentary breakfast... They offered complimentary wine downstairs in the afternoon, and the discounts at Luke's for the oysters were the best!

    The valet staff was incredible and provided information related to the local spots and the tourist spots!!!

    I would diffidently stay again when visiting New Orleans!!!

    12/09/13 | Link | Rating: 4.0
    58. Karen S.
    This is my go-to place when I'm in New Orleans on business.  Which is very often.  It's also very accessible to the Quarter and the St. Charles and Canal streetcar lines, so if you want to ride Uptown or MidCity for some wining and dining now you know.  But why bother?  There's so much to do within walking distance, whether it's an elegant meal, entertainment, or hard partying.

    I watched them renovate this hotel around 2007--they totally gutted the place, keeping some of the original charm while creating completely modern rooms (as a Hotel Monaco which was bought out).  Very comfortable beds, pleasant spacious rooms, attractive lobby, and friendly staff.

    Rates are competitive with the other hotels around the CBD which are at the same price point, though having a more recent renovation and more comfortable rooms than the competition, this is always my first choice.  I would comment that although the public space is nice, it is very limited here relative to the others.

    As a bonus, they have a happy hour in the lobby (FREE drinks) which is a nice way to unwind after a long day.

    (PS Don't confuse this with the Riverwalk Hilton...two different hotels)

    11/07/12 | Link | Rating: 4.0
    59. Ashlee L.
    The staff here is amazing!!  Not only did they get us checked in early since we arrived in town around 11 am, they gave a great room and helped us celebrate our anniversary.  We received a hand written note and a bottle on wine from the front desk manager.  It was so sweet!!  Located just a few blocks from the French Quarter, we have easy access without all of the noise.

    26/12/14 | Link | Rating: 5.0
    60. Patrick S.
    Bug bites on my wife and I. They do not look like bed bug bites. Woke up with small white round marka on our skin. They resemble dust mite bites. Way gross. Do not stay here. We were in room 411 and 1011 and both rooms resulted in bites. Also they let dogs stay in the hotel so you hear barking all night. Worst Hilton hotel experience of my life.

    19/07/14 | Link | Rating: 1.0
    61. Calvin M.
    I've been staying at the Intercontinental across the street. Their rooms are just remodeled and a lot bigger. Definitely a better deal than Hilton. Plus they have free wifi.

    25/08/14 | Link | Rating: 3.0
    62. LuAnne P.
    Stayed at this Hilton in mid-June.  Very pleased with the hotel.  From the hotel manager to housekeeping,  every staff member went out of their way to accommodate needs/requests and were very friendly.  A friend I was traveling with had a very slight "hiccup" with something in her room.  The hotel manager took care of it personally, was most pleasant and went above and beyond for the small slight.

    Hotel is very close to everything you'd want to see/visit in NOLA.

    I would definitely stay there again.

    04/11/14 | Link | Rating: 5.0
    63. Roland L.
    Strategically located in the CBD, this Hilton property is a brisk 10-15 minute walk to the French Quarter and houses Chef John Besh's Lüke Restaurant.

    The Double Guestroom was comfortable and possessed a new feel yet managed to show flashes of its former pre-renovated self. Preexisting window panes were not replaced by new double or triple panes but rather an additional single pane was installed to compliment the old, which was still effective in silencing outside noise.

    Possibly the most notable renovation to the room was its upgraded bathroom.

    Mattress was firm with enough plush, yielding a very peaceful night's rest.
    yelp.com/biz_photos/sIfi…

    Thermostat had a set temperature but the room was very comfortable.

    Employees were very considerate, helpful, and friendly.

    17/05/12 | Link | Rating: 3.0
    64. Monika D.
    Worst hotel EVER!! Cold showers, toilets that are broken and wobbly. Young staff that have no clue what the hell they are doing.. With all the other option in the city DO NOT pick this one.

    26/10/14 | Link | Rating: 1.0
    65. Eric B.
    This Hilton building was originally the Masonic Temple, but was sold in 1992 and redeveloped as Hotel Monaco until Hurricane Katrina. Hotel Monaco did not reopen after Katrina in the hotel reopened in 2007 as a Hilton.

    This Hilton is also located right next to my employer's NOLA HQ building and features Chef John Besh's Lüke restaurant on premises. It's a bit challenging to drive here, but at "only" $39 per night/valet parking it's worth it to ditch the car and walk the rest of the time that you are here. From here, it's all very pedestrian accessible to the French Quarter and beyond (via the St. Charles and Canal streetcar lines).

    My only complaint with the room was the streetcar noise, but like the BART line near my Albany California home, I'm sure that this would soon become a background comfort. The room itself was nicely appointed, with a comfortable bed, a nice chair to relax, and a hot strong shower. It has a classy European feel and if Gayle were here, I'm sure she would say as high praise: "This place will do".

    01/07/13 | Link | Rating: 4.0
    66. Scott B.
    Great location and super friendly staff. Room was nice and spacious, very clean. Thought the location was central to everything. Little disappointed in the offerings at the Concierge's level and lounge area on the 17th floor though.

    Save your money and walk down to Cochon Butcher for lunch or try Cochon for dinner rather than eating at Lukes there at the hotel. Had a large work out area with ample equipment, but nothing spectacular.

    25/05/14 | Link | Rating: 4.0
    67. Sandy M.
    We recently returned to the Hilton St. Charles, and it was like returning home, we felt so welcome and the staff was excellent, Samantha, Keoka, Derin, Ashley, and Brian to name a few. And then there is Ernell, who went out of his way to help us, we will never forget him. And finally Leondrieu Alexander who is a real gem and the main reason we will return to the Hilton ever time we are in New Orleans. Thank all of you so very much:)

    31/03/15 | Link | Rating: 5.0
    68. Olivia G.
    Stayed here the second weekend of Jazz Fest (after a first weekend stay at the Hilton Garden which was very well run)

    All rooms stank of mildew, badly. We found fleas in the bathroom. We had a hard time getting the rooms cleaned if we left after 9am.

    We had multiple rooms on different floors for our party, and the complaints cropped up just the same from each guest. Other unrelated hotel guests also mentioned the same complaints to us in elevators or in passing out front. Universally every guest we came into contact with mention the overpowering mildew smell.

    When we spoke to the front desk on any issue, we were given a shrug and a half-hearted  "see what we can do" and little to no action or care. Any issue resulted in basically an "F-off" with a smug smile.  

    On one interaction I waited in a queue while two reservationists worked the front desk. One was diligently helping a guest with an issue while the other carried on a twenty minute personal conversation. Seven people stared at her incredulously throughout waiting to be checked in or helped..

    Each of the individuals in our party had the same issue, we also were notified by other guests of their similar interactions.

    Great location. horrible attitude towards guests.

    Although the lobby charm was more "New Orleans" looking on the surface, I recommend the more basic but far better run Hilton Garden down the street.

    The exception to this was the Valet Staff who were prompt, engaging and attentive. Excellent attitude and service in every interaction. Management should do some cross training with the front desk.

    05/05/14 | Link | Rating: 1.0
    69. Brittany B.
    Fabulous staff. Very helpful and kind. Southern Hospitality. Only issue was the cleaning crew disrupted sleep multiple times early mornings - even with no disturbances sign : (  

    My biggest problem with this place: We had no hot water for FOUR nights. I hate to complain, but this was a shock...How can you!? What!?

    Otherwise hotel was very clean and friendly staff was so nice but seriously work out the water situation. Not something I'd expect from a Hilton...

    14/08/14 | Link | Rating: 3.0
    70. Jennifer K.
    Where do I start? I arrive at the hotel, and was greeted, by, "Hey." Nothing more. That was a clue for what was to come. He checked me in, and handed me a key, "Here's your key." No, "the elevators are over there or...do you have any questions...can I help you with anything else...?" Just, "Here's your key." The room was fine. No complaints - nothing fancy, but perfectly adequate. I was here for work, so I went to the restaurant for dinner - alone - and since there was no space at the bar and a wait for tables, I was told I could order from the bar "to go" and eat in my room. I stood for several minutes at the bar while the bartender talked to his friend, and was completely ignored - I never even got a menu handed to me. So, I gave up and went back to my room to order room service. I ordered, and eventually got my meal - but not my drink. I called room service three times to ask for my drink - but no-one picked up! So, I called the front desk - who got me in touch with the bar - and they said they'd bring me my drink. Finally, the guy brings me my drink to my room about 20 minutes later after my food got cold. He did say, "sorry about that" - but no offer to give it to me free of charge, or give me another, or a coupon for a free drink. Nothing. Food was pretty good, btw, albeit over-priced.

    So, the next morning, I think, "it's a new day." But, when I go to the bar for breakfast - I tell them, "I only have 15 minutes and have to be in my room for a conference call - so  what can I get quickly? I order what they say would be the fastest thing on the menu - "yogurt with granola and fruit." It takes a full 12 minutes - to finally bring it to me - so I am going to have to run up to my room to make the call. For $12 it was about a cup of yogurt, with barely a tablespoon of yogurt, 10 (I counted) blueberries, and 1 strawberry. Ok fine. Not the end of the world....but for $12 I did expect a bit more! With 2 minutes to spare,  I got to the lobby, where the front desk person ignored me and didn't even say "good morning" - I went to the "free coffee station" and...NO COFFEE!

    I get to my room for what will now be a coffee-free conference call. So, I get on my call - and put the "Do Not Disturb" sign on the door. 10 minutes into the call, I get a knock on the door. It is someone at the door wanting to take my dishes away - Did he not see, "Do Not Disturb?!" What did he think that sign was there for?!

    I mean, one thing after another, after another....It is very clear there is a serious issue with a lack of management here.

    17/11/14 | Link | Rating: 2.0
    71. Christopher S.
    Great staff. Great attitude. Staff went out of their way for us.

    The rooms are good, moderate sized. The building was a Masonic Temple, thus marble and art-deco abound. Bathrooms are large, and modern. Lots of elevators.  A good value for the money.  Computers in the lobby for guest use.

    Luke, a great restaurant (reservations required FYI) is in the building (try a French 75 drink at Luke).

    Great location near Bourbon Street, shopping, and the casino. Executive lounge on the 17th floor.

    Again, good value and great service!

    15/02/14 | Link | Rating: 4.0
    72. L P.
    Fabulous hotel! Best service ever! Everyone is so friendly. Does not disappoint. Sits on parade street so it can get loud. Luke restaurant has the best grits in the city. You can walk to everything.

    09/02/15 | Link | Rating: 5.0
    73. Kevin J.
    It's aight. Nothing special. Kinda under-maintained. Like the other reviewers, there's a mixed experience going on. Nice front desk people but a lack of detail. I asked for an extra blanket and a guy shows up with 6 towels....??? The location is great. The rates were reasonable--considering we were here for NYE. Very walkable to bourbon street and other attractions. If you're not really picky and just want a good place to lay your head after your debauchery...stay here.

    02/01/15 | Link | Rating: 3.0
    74. Nola G.
    Racial Implication?? Hmm did you Mr. don Z check me in? Or were you standing at the front desk? Because I could've sworn I stood there for 2 mins without being acknowledged! I have the right to post what I want where I want especially being it's the TRUTH and valid. The fact of the matter is I probably was "judged" or stereotyped. Don't tell me how to feel it's very unprofessional of you. I will never ever stay at another Hilton. Thanks!

    15/04/15 | Link | Rating: 1.0
    75. Para K.
    Avoid this hotel. The service is unfriendly, the rooms smell musty and feel damp, and the hotel rooms leave something to be desired. We stayed on the 15th floor and had no hot water for 2 nights in a row. When we called the front desk to let them know, the supervisor, SHARLENE, was rude, unhelpful, defensive, and made no real attempts to make our stay better.
    I would NOT recommend this hotel. Not worth the price

    20/03/14 | Link | Rating: 2.0
    76. jon b.
    If you want steady hot water in the shower, stay somewhere else. If you want your car from the valet on the same day as you request it, stay somewhere else (other posters here had similar issues.) The Riverfront Hilton is a great hotel; this one is not.  (Ignore the apology from the 'owner'-it was Jazzfest and no hotel was empty...and a business hotel? They won't even deliver a newspaper to your room.)
           Furthermore, there was no one at the front desk-NO ONE-when I went to check out so I have no idea what my bill was. Further to that, there are no safes in the rooms and-I can't prove it so who knows-several hundred dollars disappeared from my suitcase during my stay. Last, Avis sent me a survey; the airline sent me a survey, Hilton?  Apparently they've given up on this hotel cause they didn't even bother to send me a survey of my stay.  Oh yeah, and one of the people in my party had to cancel and they kept her whole deposit.....

    27/04/15 | Link | Rating: 1.0
    77. Don B.
    In a city like New Orleans, location of your accommodations can mean a lot. Being close to the French Quarter, right on or near streetcar lines, and central to great restaurants is key. And doing this without being in the midst of the chaos that is the FQ is even better. Location is what this property has in spades. And for that, it's A-OK.

    However compared to other hotels in this chain, there's a lot to be desired when it comes to service and amenities. This is definitely an older building and as you can note from the other reviews, it shows. The windows don't open. The walls aren't as thick as you'd like them to be. And, well, things are possessed. During our week long stay we endured one early morning fire alarm (another guest told us that it had happened two more times in the prior 3 days), constantly blinking message lights on our phones (unfixable), and our locks were reset twice (requiring us to go get new keys). I don't think we were offered anything in the form of apology for these inconveniences.

    We also had some issues with the housekeeping staff - getting our rooms cleaned even when we requested service. They seemed to want to clean at 8 or 9 am, but if we pushed it back after that time, it was hard to get them cleaned at all. One time when our room didn't get cleaned as requested (we only have our room cleaned about every third day - to save on towels, linen washing and such) we did get an apology from the housekeeping coordinator. Seems they had a crazy day. Hey, it happens. Thanks for actually caring! And while we did ask for adjoining rooms, and they said they gave us some, they weren't actually adjoining.

    Aside from these few glitches, the rooms were clean enough. The fitness center is a breath of fresh air - large and spacious. With a nice area for doing Yoga or other floor/body-weight exercises. And there's a water cooler up there with fresh, filtered water. In general the staff was nice enough and the door guys helpful.  

    Aside from the location, I can't say that I think this hotel is worth the current price. It could use some TLC and attention. But it's situated in almost a perfect place to keep you outside of the main mess but near to the action. I'd stay here in a pinch but would definitely explore better options for future visits.

    Try to avoid

    29/01/14 | Link | Rating: 3.0
    78. Gray L.
    Concierge check in was fine.  There's no spa here though there are several within a few blocks.  Location is decent but still about a 5-10 minute walk from heart of French quarter.  If you love your shower time, this is not a great place.  Shower in the morning kept switching temperatures to super hot water... Then back to cold.  I kept adjusting the shower knobs but couldn't solve the issue.  Also, when I first turned on the shower, the water ran brown for about 5 seconds.  Not sure if that's just the hilton or if that happens anywhere else... Maybe nobody's stayed in my room for awhile.

    23/03/15 | Link | Rating: 3.0
    79. Lin G.
    Being that I seem to be in New Orleans a lot staying at random hotels, I see myself as somewhat of a seasoned traveler here.  With that said, this hotel was awesome!  We parked across the street at a lot for about $25 per day.  The room we got was HUGE.  High ceilings, very tall windows, and lots of space.  We definitely lucked out with a corner room and everything was phenomenal.  May I also mention that they provide FREE wine in the afternoon?  FREE UNLIMITED wine (granted it comes out of tiny plastic fake glasses and it's not exactly Napa) but who cares?  The guy who pours is very friendly and generous and their lounge area is a nice place to sit and sip.

    02/01/15 | Link | Rating: 5.0
    80. C K.
    This is a second-tier Hilton.  They put my wife and I in a room with twin beds on the third floor- a meeting room floor, facing the street, and the street noise kept us awake a night.  The room smelled like cigarette smoke, and it took almost five minutes to get hot water in the bathroom.

    19/05/15 | Link | Rating: 3.0
    81. Lillian D.
    Overall, it was ok. I'm on a long drive, have never been to NOLA, and made it a point to stop here.

    Some cons:

    I was surprised the staff were rather muted with what everyone's told me about friendliness here. At least half of the staff weren't especially helpful or friendly. I wasn't greeted as an HHonors member either. (Tsk tsk.)

    When I got to my room, I tried to sign onto the internet. There was no free option, which I've never experienced at any Hilton ever.

    The garden tub was nice to take a bath in. The shower was a weak spray - not anything with which to actually bathe.

    I ate breakfast in the hotel restaurant only because it was pouring outside. That was just ok also. (Separate review.)

    Pros: proximity to everything and the decor. But there are plenty of other Hiltons from which to choose in the future.

    14/04/15 | Link | Rating: 3.0
    82. Brian B.
    I was not overly impressed with the Hilton St. Charles.  Sure, the location is decent, and the staff is friendly, but there are several issues with the rooms and public spaces that leave much to be desired.

    Let me start by saying it was a very muggy weekend in New Orleans.  But, it's always muggy there, so I would expect that the city's hotels would be equipped to provide proper respite from the perennially unpleasant weather that is early summer in New Orleans.  However, the environmental controls throughout the hotel did not seem up to the task.

    My room was almost unbearably humid, and the temperature controls didn't seem to have a sweet spot.  You could either put it at 70, and find the temperature rising to 76 before the air kicked on, leaving the stale air in the room to stagnate, or you can turn it to 68, and find that the air conditioning never turns off, blasting the room to a chilly temperature that's barely above 60.

    Either way, don't expect anything in the way of dehumidification, or even circulation of new air.  Given that the vintage windows have been insulated by a thick pane of glass situated several inches behind the external windows, there doesn't seem to be much opportunity for the rooms to breathe.  The result is the same stale, musty air being recycled into the room.

    And when I say stale, I do mean stale.  It smelled like a wet dog in a locker room.  The staleness was so pervasive that it insinuated itself into every fiber in my clothing, and left my suitcase reeking so bad that I've had to put dryer sheets into it just to get rid of the mustiness.

    In fact, all of the common spaces seemed to have this faint mustiness, only with a slight hint of Febreeze.  It's just unpleasant.

    The internet is fast, but at $15 a day, when many Hilton hotels offer free Wifi, this doesn't seem like an incredibly good deal.

    On the upside, the restaurant Lüke, does have a happy hour with 75 cent oysters on the half shell, and they're pretty decent, though I found the service during the happy hour to be a bit lacking.  Perhaps I will elaborate in a separate review.

    All in all, it's hard to recommend the Hilton St. Charles, because the environmental issues are just too much of a dealbreaker.  I'm going to have to have my suits, dress shirts, and pants dry cleaned just to get rid of the dull stench of the rooms.  So, it looks like this has turned into quite an expensive stay...

    21/05/15 | Link | Rating: 2.0
    83. Karl S.
    When staying here, parking is $40 a night, directly across the street is a parking place that is $25 a night.

    08/05/15 | Link | Rating: 5.0