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Hotel Indigo NEW ORLEANS GARDEN DISTRICT in New Orleans, LA

Hotel Indigo NEW ORLEANS GARDEN DISTRICT in New Orleans, LA

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Company Info:

Rating: 3.30

Address: 2203 Saint Charles Ave, New Orleans, LA, 70130
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (27):

1. Antoinette B.
Great hotel. Walking distance to restaurants and shopping.

17/08/13 | Link | Rating: 5.0
2. D L.
This is the last night of a 4-night stay.

Pros:

- beautifully decorated lobby and rooms
- spacious rooms
- friendly staff
- good location
- no smoking property
- free wi-fi

Cons:

- no "thank you gift bag" for Priority Club members
- staff skill levels could be improved e.g., housekeeping always forgot to do something e.g, remove dirty cups, bring in clean cups and glasses, replenish the coffee, dust surface areas and sweep floors
- front desk staff gave wrong instructions on where to catch the streetcar
- doors slam really loudly

08/03/13 | Link | Rating: 3.0
3. Haley V.
Loved it!  Stayed one night during Jazz Fest.  The Garden District is great.  Staff was so nice.  Booked as a Top Secret Hotel on Travelocity.  Was really let down that there was no self parking, but they charged me $20 for valet.  I feel that it should have been included in the room rate if there was no other option.  Very clean.  Well decorated.  Housekeeping only left one towel, so my husband and I had to share a towel.  Weird... but I guess we could have called down and asked for another.  Overall a great experience.

29/04/13 | Link | Rating: 5.0
4. Not S.
My girlfriend and I stayed here for a couple of days while in New Orleans. We love the garden district and thought this would be a nice hotel. Not-so-much-so. The staff is some of the rudest I have encountered in the business. The front desk never answered the phone once during our stay. Valet never answered their phone and not once were they actually at their post. We started just flagging down a cab on the street anytime we went anywhere, to save the half hour of turmoil that it would take to get our car, which is literally parked 20 feet away behind the hotel. I called down to talk to the manager a couple of times and after 4 or 5 minutes of the phone ringing and never being answered, I finally just gave up. I guess it is a good game plan though; If you are going to be terrible at customer service, you might as be so bad at it, that there is never an opportunity for anyone to say anything about it. The bed was comfy though.

04/04/14 | Link | Rating: 1.0
5. Lanie D.
My New Favorite Hotel in New Orleans! I love everything about this hotel from the staff, modern decor, the spacious rooms, even "more" spacious bathroom & shower! & to save money "$20 & possible D.U.I." instead of parking on Bourbon St. you can catch the Street Car that literally runs right in front of the Hotel for a $1! :-)

17/03/13 | Link | Rating: 5.0
6. Tom L.
Excellent location for exploring the garden district. Very modern setting. ROOMS ARE ROOMY AND VERY COMFORTABLE. THEY ARE THE PRIMARY REASON TO USE HOTEL. Staff needs training but are very polite and nice. If you can get the breakfast deals it is well worth it.

25/05/13 | Link | Rating: 3.0
7. Alana F.
Rooms are great (4).  Location is great (5).  Staff needs training in customer service.  The only person I encountered during our weekend that worked there and was helpful and friendly was the night time security guy.  The girls at the front desk, while dressed professionally, looked like they should be leaning against high school lockers and rolling their eyes at passing sophomores.  For me, just as in restaurants, hotels need to have great customer service to make the experience enjoyable and Hotel Indigo did not.

02/04/13 | Link | Rating: 3.0
8. Donald K.
Wow...no, did I say WOW?
After staying in about any kind of hotel or B&B when working or visiting New Orleans, I took a chance on Hotel Indigo. Couldn't be happier. I understand some earlier posts from the first few weeks of operation, but now that they have their "sea legs" this is one fine hotel for the money. We were impressed with the front desk staff and parking valet on arrival, the room (Executive King, non-smoking) was unbelievable. Spacious, comfortable, quiet, large bath, huge shower, comfortable bed. What more could one ask for?
The hotel is right on the St. Charles streetcar line. Cars stop directly in front of the hotel on the "neutral ground".  A $1.50 trip to the Quarter takes about fifteen minutes depending on time of day. No need to take your car out of the valet lot, just ride the streetcar, or walk to Garden district restaurants.
Would I stay here again? You bet!

20/02/13 | Link | Rating: 5.0
9. KJ S.
This hotel is great! You can stumble out of the hotel and jump on the St. Charles streetcar to get to a lot of cool places. There are good restaurants within walking distance (check out Magazine St), and the hotel staff is friendly and helpful.

We were pleased with the stylish design and spaciousness of the hotel rooms and bathrooms. We could have thrown a party in our bathroom! The only issue we had with our room was that the coffee maker was missing the little tray for the pod. We called the front desk and when they were unable to find a replacement right away they offered to brew us a pot of coffee and bring cups of it up to our room.

The hotel offers valet parking for $20/day, but we discovered that there is plenty of free street parking on St. Charles and the side streets, and the neighborhood is nice and seems safe. We parked there for 2 nights and had no problems or concerns.

We will definitely consider staying here again when we return to New Orleans.

26/02/13 | Link | Rating: 5.0
10. Jill S.
Now my favorite hotel in NOLA.  Modern decor, but very comfortable.  It reminds me of Dream in NYC but with much larger rooms.  One of the largest bathrooms I've ever had in a hotel.  Good sleeping on this mattress.  The staff is very helpful and friendly; I certainly didn't have the bad experiences of the previous reviewers.  My husband complained of the wifi being slow, but I've had no problems.  To the previous reviewer who complained of no docking stations, don't you keep a charger in your suitcase just for travel?

08/09/13 | Link | Rating: 5.0
11. Dianna W.
I have to preface this review by saying that I have not stayed in this hotel. However, I have had a very disappointing and, frankly, just plain rude customer service experience as I've tried to get them to communicate with me regarding a block of rooms for my son's wedding next year in 2014.

I spoke with the sales manager around March 15th of this year (2013), who was very nice at that time and assured me that she would be calling me back on March 28th to reserve the block of rooms, as her booking calendar required a certain number of weeks and the 28th was when the dates I was inquiring about were open on her books.

When April 2nd or so came and left with no communication from this sales manager, I called her number and left messages twice, with no return of my call. I next called the "customer care" manager and left a message about the communication problems I was experiencing, and never got a return call from her either.

As a matter of fact, when I hit the prompt to take me to the front desk so that I could ask for the general manager, I never even got an answer; it just kept ringing and ringing! If you look at Hotel Indigo's main website, there is no way to contact their management that I can find easily.

Considering that my son lives in New Orleans and we are likely to be visiting there on a regular basis, I have to say that given this very poor service I'd be remiss to trust the service at any level at this hotel. Something is very wrong here! You're much better off considering either the Best Western or the Hampton Inn that are just down the street from here. My experiences with them have been good.

07/04/13 | Link | Rating: 1.0
12. Tas M.
Very nice new hotel. Lobby is really nice, workout room is small but really nice, room and bath were very nice, but like the other reviews the front desk is just not "on". They check you in but not much else.

I stayed here and a Holiday Inn this last couple weeks and I think the indigos facilities were better but the front desk at the Holiday Inn was a lot more personality, and the gave me snacks and bottled water. New Orleans Hotel Indigo gives no upgrades and offered a piece of candy from a jar. Guess I expect more from Hotel Indigo.

25/05/13 | Link | Rating: 4.0
13. Sara S.
EXECUTIVE SUMMARY:

This Hotel Indigo is stylish but dysfunctional. The hotel opened before it was ready, with work still being done on rooms and staff that had just been trained. It's understandable that a new place will need time to work out the kinks, but it's dishonest to charge premium rates for something incomplete.

DETAILS:

Hotel Indigo was the last stop on our neighborhood-hopping trip that included the Hotel Modern and the Renaissance Pere Marquette. See my reviews of these other two New Orleans hotels for reference.

We picked Hotel Indigo due to its location and rates -- reasonable for this class on New Year's Eve, or so we thought. We checked in on December 31st and learned that the hotel had opened its doors on the 21st. The room itself and the lobby were beautifully laid out and decorated. However, the hotel is not ready for guests.

At check-in, we observed construction workers in the lobby, on elevators, and on inhabited floors. We soon learned why. Some examples of unfinished conditions in our room:

- Faulty shower. The mixing valve for our single handle shower faucet was installed backwards. Turning the handle toward 'Cold' made the water hotter and vice versa.

- Leaky plumbing. The exposed sink piping leaked dirty water onto the shelf below and soaked its pile of clean towels.

- Brand-new linens. You might think this is a good thing. It was not. Because the towels had not previously been laundered, when we tried to dry ourselves after showering, they shed copious amounts of lint onto our skin. We asked housekeeping for clean towels and were told that all linens were fresh out of packaging and had never been laundered. This is unhygienic.

- No phone. The phone in our room was unplugged. I plugged it in, and there was no dial tone. Each time we wanted to reach the front desk, we had to use an outside line, and they cited this as a reason they could never call back to follow up on requests.

- No fridges. We were assured before arrival that fridges would be available. We spoke with several people, starting at check-in at 2 PM, and were told each time that one would be delivered to our room. It never was. Finally, at 11 PM, the front desk told us that they were "all out of fridges". As a result, our food, including leftovers from Commander's Palace, went unrefrigerated.

The staff was apologetic and listened to our reports; unfortunately, they did this without ever recording our room number or otherwise visibly taking notes. With so many guest requests coming in, these requests got lost and were never acted on. We would have preferred honest negative answers than to have been strung along with lip service, as in the case of the fridge. This disorganization indicated insufficient training.

We suspect Hotel Indigo's owners rushed to open before the holiday season, the Sugar Bowl, and the Super Bowl. Clearly, much work remains to be done with employee training and on the building -- we observed masking tape on one guest room door on which was scrawled only "Toilet". When we discussed the above issues with the manager at check-out, she offered a $50 discount to our nightly rate. While appreciated, even after discount, this was the most expensive place we stayed in NOLA, by far. As regular business travelers, we often stay in other brands' comparably priced properties and can say that this Hotel Indigo, in its current state, is a poor value.

A new place needs time to work out the kinks. That's understandable. But to charge premium rates for degraded service is greedy. We will not be staying at Hotel Indigo properties in the future.

05/01/13 | Link | Rating: 1.0
14. Nancy S.
Stayed here mid April because it was a location out of the downtown hustle and was pet friendly.
First off, pet friendly they are not. $50.00 PER NIGHT is NOT pet Friendly. Thats downright hateful towards pets. No outdoor garbage cans at the back for bagged pet washroom breaks, and I agree with another reviewer about the front desk girls,

"The girls at the front desk, while dressed professionally, looked like they should be leaning against high school lockers and rolling their eyes at passing sophomores.  For me, just as in restaurants, hotels need to have great customer service to make the experience enjoyable and Hotel Indigo did not."

Get some older friendlier staff. Get rid of the young girls with attitude.

Having said all that, I LOVED the rooms, the spaciousness, the non carpeted floors, the huge bathrooms. Loved it.
The workout room was cool even if I did feel self conscious about treadmilling it in front of a huge window that all traffic could stare in at.

Never tried the bar or restaurant, the staff seemed either indifferent or on one night while speaking to the front desk staff, the robust bartender was loud, abrasive and overwhelming.

Great location though, walk out the front door, hang a left, cross the street and go to Igor's Bar for great Bloody Mary's and anything else you want while sitting outside and watching the streetcar and the world go by. Bypass the Indigo's food and bar when there is so much good stuff right outside your door, and a lot cheaper too.

Valet parking is a pain and extra cash of I think it was $25 a day, when there is lots of parking on the streets behind the hotel, and one day I had to wait 25 minutes for the very confused dude to fetch my car.

There is no sense of leadership or strong management here. They simply do NOT have their shit together regarding staff. There is nothing that shows pet friendliness other than a HUGE money grab, one of the largest I have ever been subject to.
They said it was standard at all Hotel Indigos but adjusted my bill when I told them my dog was at camp for 2 days. They should have adjusted my 4 night stay to just one pet fee and left it at that. Jeez, a little biscuit would have been nice if offered to the dog too. No info on dog parks, no suggestions for dog friendly restaurants and bars, how cool would that be to hand to guests when they checked in with a pet????  Geesh, even a website url for pet owners while visiting would have been nice dogleveedish.com .

You guys have a lot of work to do to bring yourselves up to the standards of your rooms. There is a disconnect there.

I would stay here again, not expecting much from anyone there, simply using the hotel as a great room and great location and at the time it was a decent (under $200 a night) rate and ignoring the rest, as they ignored me.

12/06/13 | Link | Rating: 3.0
15. R D.
The hotel is very nice, interior decoration and color themes were all done well. But several improvement definitely needed,

1) Internet - the Wifi speed at the hotel is super slow, if you are someone like me rely on remote access - forget it!!! I asked for CAT5 cable from the front desk thought the wall jack could be my savior - wrong, during the remodel process, they paint directly over the Internet jack and now it's not working.... Not a happy camper!!!!

2) Staffing - The front desk people are not very well trained, lack of basic training, such as greet your customer with smile. You don't feel you are treated as well compare to others similar level hotels. The valet boy and housekeeping staffs are OK.

As a Platinum member for Priority Club, this location only deserve 3 star from me.

28/08/13 | Link | Rating: 3.0
16. Donnie C.
Stayed here 4 nights from June 20-23, 2013. The rooms are large in space, the bathrooms in size are the surprise, you could play twister and brush your teeth. The room photos on the website do not serve it justice. A reviewer had wrote on here that this hotel is not pet friendly. My dog was with me for this stay and I was charged a $50 non refundable cleaning fee for the entire stay, not each night. Their website even states this fee. Any hotel that lets you have a pet stay with you is a pet friendly hotel, free or not. I've stayed at many of the hotels in the French Quarter & downtown. The Westin Canal Place lets you have a pet for a $100 cleaning fee. The W on Poydras & French Quarter charge $25 a night plus a $100 cleaning fee. Now that I've beaten this horse to death, lets move on.

If you like the Garden District, then this hotel is for you! The street car stops in front of the hotel. You are a few blocks away from the shopping on Magazine street. It seems the hotel service has greatly improved since the previous reviews were written about the staff. I recommend using the valet service since the parking lot is locked and guarded all the time. I checked in at midnight and there is an armed guard at the lobby door during the night including the valet service. If you park on the street you risk having your car hit by other residents who park on the street by bumper to bumper parking. There is no swimming pool, but a nice small gym. There are no ice boxes in the King Leisure rooms, so bring your ice chest. Ice machines are located on every other floor and lobby. Babin's Bistro serves breakfast & dinner only. I had breakfast there twice and it was decent for what is was worth. The wi-fi service is free and works really well.

I have written other tips about this hotel and I will stay here again!

24/06/13 | Link | Rating: 5.0
17. Lonna W.
Was approached for money three times RIGHT in front of hotel. Last one was dressed like a complete thug & made a motion as if was going to rob us & thought better of it at the last second (probably the cars stopped next to us and flashing police sirens next block). When I asked the staff about the safety, she bit her lips shut, wouldn't meet my eyes and said it was a safe area. I know a lie when I see one.  She made no effort to call the police, alert hotel security (if it even exists), or do anything actually. It was VERY clear she wanted nothing to do with the problem and we were on our own. We canceled our restaurant plans. There was no safe way to get there. Thank God we check out tomorrow. If you stay here, bring a gun. You may need it.

30/03/14 | Link | Rating: 1.0
18. Trisha S.
I stayed here for Essence Festival 7/3-7/6/2014. We prepaid months in advance and upon check-in we were to be charged for incidentals only ($50). First of all we were given a single when we paid for a double. After calling numerous times from the room but no answer at desk we lugged our stuff back down and informed the clerk of the mistake..no biggie that was easily fixed.    The next day i found out my card had been debited for over $2900!!! Upon providing the manager on duty of the issue she callously stated it was my banks fault, her system defaulting, my travel agents, never once apologizing. After  I asked her how was I supposed to get home with no money she said "Well how did you get here?" with no empathy.   After demanding to speak with the general manager she admitted the error but said it couldnt be fixed until monday. As of today I am still waiting for a call back and an apology for the error that ruined my vacation!!  I cant believe that when I called today to inquire about the status of the issue the hotel phone just rings then goes to the operators voice mail which was full!!! what the heck....I would never recommend this hotel based on the customer service experience I had with management. Mistakes happen and I would be more understanding if there was a heartfelt apology and a sincere effort to rectify the situation but i have had none of that.   This hotel was cute but not worth the drama with this type of  poor management and desk staff.

07/07/14 | Link | Rating: 1.0
19. Rene D.
So happy this hotel has finally been renovated! Stopped by for a work event, and was able to try drinks, snack and take a tour.

Rooms: Modern, utilizes recycled and repurposed materials where ever possible.  Space is large, especially bathrooms, using Aveda products. The Mardi Gras Suite does feature a patio to check out parades and is the only spot on the property where smoking is allowed. The Mayflower suite offers are fantastic bathroom: a huge shower with dual waterheads plus a separate Victorian bathtub for soaking. The sliding door to the bath area makes the rooms seems larger, also.

Drinks: the menu tends to run towards the sweet and the bartenders looked perplexed when I asked what their specialty was, even with prompted from the sales staff.

Snacks: Can't go wrong with a cheese plate, kids. The duck rumaki were tasty but mashed potatoes will always be cold if not served in a warming dish. The martinis glasses are cute, but still makes for a dish served cold.

The common areas are bright with large windows for people watching. Might be nice for a nightcap after a night on the town.

12/04/13 | Link | Rating: 4.0
20. G G.
This hotel is acceptable. I'd give it three and a half stars if simply for the management and kindness and attentiveness of the staff. Housekeeping in particular was lovely and went way beyond with extra towels, pillows and attention to detail with the toiletries.

That said there are two major issues with this hotel. First off the way this hotel is structured just doesn't work. It's lack of in room snacks or fridges is just odd in 2014. I understand they are driving the business downstairs or to room service but this is a little odd. Also it's felt a little tired I'm terms of the furnishings. Maybe it's just not wearing well? But the beds were massive and comfy and showers and bathrooms immaculate.

This, my friends is what dragged my rating way way down. DO NOT valet park your car. If you must...leave only your car key and know the odds of getting your car taken out for a "ride" is probably quite high especially if you have any kind of luxury vehicle. They lost the keys...all of them except my car key (yes I know normally I wouldn't leave all my keys but I just simply forgot I was so exhausted when I checked in) they denied they ever had them all, my car had a half a tank when I valeted it...it had 50miles worth of gas left when I picked it up and when I finally found the keys I did so with a pack of cigarettes jammed in the backseat between the seats and I don't smoke... Yeah....don't park there. :(

11/01/14 | Link | Rating: 3.0
21. Whitney J.
Went back for my second stay at this hotel and although I still enjoy the property, I do think they need to do a better job in regards to staffing.  I checked in very late due to a delayed flight and the employee at the front desk was crap.  No greeting, just "what is your last name" and when I started to ask about room service she cut me off and told me "go to the bar on the corner they got food."  She also forgot to schedule my wake up call the next morning (thanks for that).

Besides that, the rooms are nice... although adding an ipod dock/station to the room would be a nice touch considering some travelers (ahem, myself) forget to pack their iPhone chargers (which coupled with a non-existent wakeup call results in being late).  Good location too.  If going to the bar, make sure it is happy hour because a vodka/soda is $11 otherwise!  Breakfast in the morning is decent too.

08/08/13 | Link | Rating: 4.0
22. Joshua R.
Employees are unfriendly, particularly the front door staff. No welcome, simply "what's your name" and "your room isn't ready."

Room wasn't ready when we arrived. They didn't provide any alternative or even give us suggestions for where to wait. It's almost like they were trying be unhelpful.

All the glitz of a fancy hotel, but none of the basic consideration you would expect from a one star hotel.

24/05/14 | Link | Rating: 2.0
23. Kim B.
Hotel Indigo Garden District is one of the best hotels I've ever stayed in. Maybe I'm biased because I love this city so much but this is a wonderful hotel. You might wonder why I love this hotel so much. It's definitely not the fanciest hotel I've ever stayed in but it was definitely the most comfortable and enjoyable. This will be the standard to which I hold other hotel rooms to in the future! Here are just a few of the reasons this hotel stands out to me:

*I was able to score a deal through Priceline's "Express Deals" so I paid significantly less than most of the other hotel guests here
*The location in the Garden District is much calmer and more beautiful than the French Quarter and downtown
*FREE street parking - we were able to park across the street from the hotel for every night we stayed (4 nights total = $80 savings in valet parking)
*Large, comfortable, beautifully decorated room with a view of St. Charles Avenue
*Pet-friendly hotel with a $50 pet fee for your entire stay (not per night)
*HUGE modern bathroom with a large, beautiful shower
*Comfortable bed
*Great quality complimentary bath products
*Easy access to the rest of the city -- the St. Charles streetcar stop is right outside the hotel doors
*Quiet rooms

The only reason Hotel Indigo didn't receive 5 stars is because their front desk staff could use some improvement. It's not that they were rude but they definitely weren't friendly. Other than that, my boyfriend and I enjoyed our stay here so much, we extended for an additional night at the last-minute.

12/01/14 | Link | Rating: 4.0
24. Lady Z Z.
****This would have been a PERFECT review, but 'one star was deducted for each item of clothing that was not returned****My wife and I stayed at Hotel Indigo in New Orleans from 3/30-4/1 and our experience was Excellent, the hotel was in a great location (not too in the thick of things, yet easy access to the French Quater) the staff was courteous and very helpful (Special 'shout out' to JOSH the valet for recommending some great non-tourist sites and eats...)
Now here's were things go a bit LEFT....Once my wife and l arrived in Chicago I realize I'd left some clothes in our hotel room (And that's my fault, and I take ownership, never unpacking again), I called the hotel and spoke with Housekeeping manager Mia on Thursday 4/2 , who was very helpful in locating my left items and setting up postage for me to receive my items directly to my home (I paid for postage). After several days waiting for the tracking # to activate and leaving voicemails for Mia that weren't returned, I called the hotel manager Tracey on Monday 4/6 who informed me that my package was still sitting at the front desk and that FedEx hadn't picked it up yet. To her credit, she had the package picked up that SAME day we spoke. Finally I receive my 'left' items on Friday 4/10, to realize the 2 of my shirts had not been returned, thus my reduction in the Overall review score. Thanks for sending my items Hotel Indigo - New Orleans, but for the $34 dollars I paid in postage I was hoping to receive EVERYTHING that I left in the hotel. Outside of that experience the hotel met our expectations and the front desk and very attentive.

12/04/15 | Link | Rating: 3.0
25. Michele S.
Love Love Love this place! Nicolette at front desk was awesome. Erika at the hotel lounge was the bomb. Hotel is decorated w reclaimed wood from Hurricane Katrina.
I got to bring a Betta fish to our room (Zulu)
The beds were über comfortable. They were just like the comfy beds in Europe!
The cable car stops out front to Bourbon St. and there are many local eateries and bars within walking distance. Had a great time! Can't wait to visit again!

07/02/15 | Link | Rating: 5.0
26. HR M.
Wow, I just got the following email from Hotel Indigo:
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Your review has been rejected.

We are unable to post your review at this time due to the following: irrelevant or inappropriate content. To revise your review please click here.
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I confess to possibly being unkind when I said that it was hardly worth the cost and that I have stayed in Holiday Inn Express hotels that were a better value. Then I noticed that ALL the reviews on their site rave about the place. I did think the staff was exceptional, but the place is just not worth what they charge for a room.

30/04/15 | Link | Rating: 1.0
27. Sarah P.
Nice hotel in a decent part of New Orleans. Great homes in this area, close to magazine street, a streetcar ride away from the French Quarter (the streetcar stops right across the street from the hotel). We found their prices to be incredibly reasonable, especially considering we were staying there around New Year's Eve/the Sugar Bowl. They have a nice lobby area, friendly staff, and modern rooms. The restaurant is just 'meh', but convenient if you want to grab a drink or are in desperate need of a quick bite.

Biggest selling point for us was that they were very pet friendly, so we could bring our dog. They also gave him lots of treats at the front desk. I'd stay here again, for sure.

16/03/15 | Link | Rating: 4.0