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Hotel Mazarin in New Orleans, LA

Hotel Mazarin in New Orleans, LA

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Company Info:

Rating: 4.18

Address: 730 Bienville St, New Orleans, LA, 70130

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    Comments (60):

    1. Sean O.
    What a nice hotel! It is located a half block off of Bourbon Street and is convenient to everything. The room was not palatial but big enough. Flat screen TV, small fridge, safe and iphone docking station were all nice touches. The beds were super comfortable and the pillows so soft. The hotel facilities and staff added to a very pleasant stay. Besides a nice gym with TVs, this hotel has an office center with two computers. You can pull emails or search the internet. Yet I save the best for last. Kudos to Ada and her breakfast staff! This hotel has a beautiful courtyard where breakfast is served each morning. The welcoming ambiance, cordial service and delicious breakfast fare is something I looked forward to each morning. If you have particular food requests or needs, Ada will make it happen if possible. It is a degree of personal service rarely seen these days. If you want a hotel with all the bells and whistles, seven pools, pool bars, jacuzzis, etc. this is not your place. However, if you want a clean hotel with old world charm, a place where the staff treat you like a returning friend this is your place. My wife said that from now on when in New Orleans she would never stay anyplace else. High praise from a lady with high standards!

    18/07/12 | Link | Rating: 5.0
    2. Cindy R.
    I've never been to nola before so I took a shot in the dark picking this hotel in the 11th hour before flying out after Hurricane Isaac.   I was so pleased upon our arrival.  It was blazing hot outside as we entered the perfectly chilled lobby.  Our petite King room wasn't ready so the very nice and helpful girl at the front desk, Katelyn,  immediately upgraded us to a premium King.   It faced the street but no noise due to it being just far enough off bourbon st.   Our room was lovely with a marble floor and the most comfy king bed ever!!  It's a great little boutique hotel.  No crazy emenities, but a terrific free breakfast, awesome location, great, helpful and courtious staff, clean, beautiful rooms and awesome air conditioning!!!   The bellman, Rene, was super helpful and came rushing to our aid when we needed help opening our rain swollen balcony doors.  I highly recommend and I will be returning here!

    15/09/12 | Link | Rating: 5.0
    3. Debbie M.
    Loved this hotel! Beautiful, spacious rooms and friendly staff. Only a few steps away from Royal and Bourbon Streets. I stayed with my mother and daughter and we were quite comfortable in our standard size room.The complementary breakfast was delicious and generous ... fresh eggs, grits, sausage, fruit salad and croissants. The coffee was great too. Because the hotel is so conveniently located, there's no need for a car. We walked or took the street cars to see everything. Rene the bellman was so helpful. He offered great recommendations for restaurants, tours - even ice cream when we made a late night run. It's a great place to stay for families or couples.

    28/04/12 | Link | Rating: 5.0
    4. Jae S.
    This hotel was amazing! The rooms were gorgeous! Fluffy white bed and huge flat screen tv! Marble floors and big showers...and the staff was very helpful and friendly.  I loved the complimentary continental breakfast, which has a large variety and was delicious! Not much noise outside our room. I will definitely come back and bring all my friends and family here!

    18/03/12 | Link | Rating: 5.0
    5. Mathieu B.
    Timeline explanation: 1 roadtrip, 1 week, 7000km, 1 crappy motel, 1 shower so far, 4th day of my roadtrip, had 24 hours of road in the system, felt like crap and the moad was not as fresh as the first day. We arrived in Hotel Mazarin and I was feeling very crappy. Why? Read Bellow!! My friends were brooke and I told them, I don't care at this point we're booking the best hotel in French Quarters. Well I was in need for tranquility, good night of sleep and a beautiful hotel that made me feel like a human being again! Well the service and receptiong was outstanding. The Hotel has a central place when there's a fountain, chairs. It was comfy and relaxing. All that I needed. The doorman was very nice and very pleasant. The concierge were friendly efficient and in no time we had our room ready. Great beds. I've been around the world and I know my hotels and I can tell you that this bed is very comfortable and nice size rooms with a nice size bathroom. No bath in our room but a powerful shower. Why am I mentioning powerful? I like a shower that feels like you're getting clean not like it's rainy.

    09/04/13 | Link | Rating: 5.0
    6. Darian G.
    This place is beautiful! The staff have been helpful and accommodating. The rooms are gorgeously equipped with flat screen TVs, fluffy pillows and chandeliers. The staff took pride in making sure we were comfortable and happy. The only reason for 4 stars and not 5 was the noise level outside my room the 1st night. However once informed the front desk agent graciously moved us to a quieter space where we enjoyed the rest of our stay.

    24/02/12 | Link | Rating: 4.0
    7. Paul O.
    A new hotel complements these new restaurants with aplomb. The Hotel Mazarin is a new addition to the boutique portfolio of the French Quarter, impeccably located and seamlessly elegant. It has arguable the Quarter's most scenic courtyard, and the rooms mix generous proportions with design touches such as marble floors, period furniture and hi-tech amenities. For a sophisticated base for your culinary expedition into New Orleans, the Mazarin ticks all the boxes.

    20/12/12 | Link | Rating: 4.0
    8. Dolores W.
    My husband and I stayed here on a recommendation from our son. A wonderful hotel close to all the activities, food, drinks and shopping in the French Quarter. Nice rooms, comfortable beds, delicious breakfast included and helpful staff. Would Always stay here again.

    12/11/12 | Link | Rating: 5.0
    9. Dave W.
    We spent six wonderful days at Hotel Mazarin, and I have to say that this has been the perfect hotel experience. Great room, wonderful breakfast, and every person on staff has been a joy to deal with. Very close to - but luckily not ON - Bourbon Street, and close to everything in the Quarter. Recommended without hesitation!

    29/05/13 | Link | Rating: 5.0
    10. Nefarious J.
    I would not recommend Hotel Mazarin AT ALL. After a significant flight  delay, I arrived in New Orleans ready to jump start my birthday weekend.  What I found was a hotel in disrepair and a staff that had difficulty with initiative.

    When the airport shuttle dropped me off, I thought there was a mistake. There was NO signage. The exterior did not look anything like the photos on the website.  The fountain was being torn apart. There was an enormously odd and ugly tarp covering the courtyard. The complimentary breakfast was equivalent to what I received at the Ramada Inn (care of United Airlines).  The heater didn't work in my room and the Front Desk Staff was inept.

    Truth be told, I was willing to suffer through the non-automatic locking doors, the early morning noise from all of the repair work and the ugly exterior if the staff was kinder and a little proactive.  On five separate occasions I made a polite request for  someone to look at the heater in my room. After several hours, I asked about the status and was told, "Oh, no one told me." Do you think my follow-up request garnered any action? No. Around 11:00 pm I realized no one was going to come up and fix my heater, so I improvised by shoving several towels under the door and wearing a couple of layers of clothes to sleep comfortably. (Apparently, the area was experiencing "record" freezing temperatures. Yay!) The next morning, I asked for someone to look at my phone (again) and the heater.  (Oh, I forgot to mention that my phone wasn't working and at 7 and a half months pregnant I wasn't trying to move furniture in order to troubleshoot why it wasn't working.)  I was asked by the woman at the Front Desk, "Are you sure the phone isn't working? Did you check to see if there was a dial tone?" It was early in the morning and didn't think it was appropriate to flash before I had breakfast, or utilize my unladlylike sarcasm. Instead, I just stared blankly and said, "The light is not on. Can you please just have someone come up and look at it? Several minutes later, someone finally came up to my room, I was immediately asked, "Why didn't you say something last night? The guy who could fix heaters was here last night." Again, all I could do was stare and swallow the "What the f...?" that was brewing in my head. It seemed like whenever there was a problem the staff tried to find a way to tell me how it wasn't a problem. For example, after making a fourth request for my heater to be [re]examined, I was told by a kid wearing COAT over his uniform, "Well, I went to your room and I was burning up." How the hell do you quantify 'burning up'? And more importantly, why am I supposed to care how the hot the room is to YOU? You're not paying to stay there.

    Long story short, they did not fix the heater. (According to the other maintenance guy,  you can program the heater to a certain temperature, but the heater will only  blow at 77 degrees. [Yes, I'm still confused by this.] And, with the gap below the doorway  there is about 8 degrees of heat loss.) They did not offer to move me to a new room. In fact, when I decided to abbreviate my trip and check-out early, no one assisted my rolly-poly pregnant @ss with my luggage or offered to hail a cab for me. Days later, I did received a call from a manager of sorts offering to comp one night's stay. The gesture was nice, but I really just wanted to celebrate my last birthday before motherhood with a liquor-free bang.  

    Wamp.

    30/12/12 | Link | Rating: 1.0
    11. ashley r.
    Outstanding hotel! Stayed in a petit king room during Mardi Gras and in the Fleur de Lis Suite for our wedding night. Both rooms exceeded our expectations, with the Fleur de Lis suite being literally the nicest, most beautiful suite we've ever seen.  The hotel staff couldn't have been nicer or more accommodating, and the location is perfect for a French Quarter stay. I can't recommend this hotel highly enough!

    12/08/13 | Link | Rating: 5.0
    12. Kyle T.
    My favorite, REASONABLY PRICED hotel near Bourbon St and the French Quarter. Complimentary breakfast is good. We have stayed here on two different occasions and this will be my GO TO hotel when I stay in NOLA.

    28/07/13 | Link | Rating: 5.0
    13. Robbie L.
    I was only here for a wedding reception, but it was in a word magical.
    Could not have picked a better venue and would recommend it to anyone looking to do the same. Food was great, setup ideal, etc

    23/12/12 | Link | Rating: 5.0
    14. George L.
    Great stay in a nice hotel.  Large comfortable room.  Friendly, helpful staff.  Great location surrounded by all sorts or restaurants and entertainment.   Beautiful courtyard to sit and enjoy the free breakfast.   Close enough to Bourbon Street for a easy stroll into chaos; but just far enough away to provide a quiet retreat.   Room and grounds were spotless.    

    Taxi from airport to the French Quarter is a $33 flat rate for 2.  $3 buys an all day pass on the cable cars that you can jump on at nearby Canal Street.

    17/10/13 | Link | Rating: 4.0
    15. Bk S.
    Lovely hotel, amazing staff and excellent service! Definitely staying here again. Great location, Close to the excitement of the French Quarter however our room was exceptionally quiet and enjoyed tranquility in a beautifully decorated room.
    Great value with breakfast included, and the staff does a great job of catering to guests.  Would highly recommend!

    06/10/13 | Link | Rating: 5.0
    16. Kay J.
    I attended a wedding here on a Friday evening in the courtyard.  There were candles placed around the gorgeous fountain and the setting was quite beautiful.  Yet, the fountain was not running.  Why?  I can only assume because when they did turn it on close to the beginning of the ceremony, it was leaking and the ground got wet.  The reception followed in a banquet room tucked away behind several odd turns and at the end of an extensive hall.  The room itself was long and and narrow and did not accommodate seating for the number of guests in attendance.  I attribute this to poor planning on the hotel's part.  The worst part was that the food was not ready when the reception began even though the ceremony was 45 minutes late getting started.  My guest and I were starving and had no place to sit.  We left and went to a restaurant across the street to eat.

    18/04/13 | Link | Rating: 2.0
    17. Brandin D.
    I recently got married at the Mazarin, so you can imagine I got to know the staff pretty well, and ordered an array of services from them.  They did a fantastic job handling my out of town guests, the ceremony, the reception, all of it, really.  

    The rooms are very nice-from comfortable beds, large tvs, nice showers, marble floors, etc.  The list goes on.

    The courtyard, where we had the ceremony, was beautiful.  Breakfast is complimentary, the valet for your car is quick, the entire place is non-smoking, a plus.  

    The reception room was very well done, and not just because of the decor we brought in.  The servers and staff were attentive-especailly Mrs. Marion, my wife's attendant for the evening.  

    I grew up in New Orleans, and the best dining-casual to white table cloth-is all located with four or five blocks of this place.

    There are too many things that they did right here to list.  Little details, that you can't imagine you want or need, they took care of.  

    I would recommend this hotel for a two-night stay stay, for a wedding, or anything in between.  The chef here is amazing.  She did a stellar job with our reception buffet.

    27/02/13 | Link | Rating: 5.0
    18. Michelle B.
    I've only stayed in two hotels during my many trips to NOLA: this place, and the Bourbon Orleans. I would now choose this place over the Bourbon Orleans. I like the location better - it's a block off of Bourbon, but also closer to the cool shops and restaurants on Royal St.

    Check-in was a breeze and the front desk staff was very friendly. Our room was ready for us at check-in, even though we were there well before the advertised check-in time. Our room was very nicely decorated, and was very spacious. There was a desk that fit my husband's laptop, a large, comfortable bed, a dresser for clothing, a large TV, a vanity table, and a comfy chair and ottoman - even with all of this furniture, there was still plenty of room to walk around in the room. The bathroom was obviously recently renovated and was great; the shower (which took a bit of futzing around with to get working correctly) had great pressure and temperature.

    Our room looked out into the courtyard of the hotel, with pretty trees and a (non-working at the time) fountain. One word of caution: the pretty trees contain loud birds, so if you're a light sleeper you may want to get a room away from this area.

    The hotel offers a complimentary breakfast every morning, and I was pleasantly surprised by the offerings. Each morning at 7:00 AM (why was I up at 7?) the staff would put out steaming dishes of scrambled eggs, grits, bacon, sausage, and then numerous toast options, fresh fruit, pastries, fresh juices, coffee, and water. The dining room the breakfast was in was very nice and had waitstaff available for assistance if needed.

    Prices are great for this hotel - for the quality of room, location, and that great breakfast, I would've happily paid more!

    22/02/13 | Link | Rating: 4.0
    19. Sabrina C.
    Loved pretty much everything about this hotel. Our room was beautiful and huge - more than enough room for two friends crashing together for the weekend - and free wifi and bottled water were welcome perks. The daily buffet breakfast - also included in the rate - was actually really tasty: all the standard continental fare, such as yogurt, cereal, pastries, juices, coffee, tea, etc. PLUS eggs, bacon, sausage and grits. You can dine inside the buffet area or at one of the tables in the courtyard, which I recommend if weather permits.

    All in all, it was a terrific experience. Bar attached to the hotel is great - lovely little mini courtyard where you can sip drinks and watch the world meander down Bienville.

    For a location in the Quarter so close to Bourbon Street, you can't beat the quality, value or price. Plus, it was really, really quiet for being that close to Bourbon Street. Bonus for when we had worn ourselves out and really needed to crash.

    Oh, one more thing. Well, two. One: there is a small mini-fridge in the room for personal usage (not filled with anything already.) Loved this as we stocked up on extra water (don't get big bottles, they won't fit) and our morning (and evening) Red Bulls at a Walgreens just two blocks over. Also - there are quite a few electrical outlets scattered handily throughout the room, and even the ones in the lamps worked - a rarity, I find, in hotels.

    Lastly - there's a jar of fresh, delicious, chocolate-dipped madelines at the front desk. YUM.

    One thing to watch out for: If you're staying in a room surrounding the courtyard, the staff tends to adjust/pull the metal tables into place for breakfast early - nothing major, but metal-on-brick screeches were a bit annoying at 6 AM. That said, it wasn't a big deal given every other positive - I will totally stay here again.

    19/03/13 | Link | Rating: 5.0
    20. Danielle M.
    Hotel Mazarin was the perfect choice for our vacation.  We stayed in room 313 facing the courtyard .  Room was very quiet and the bed was super comfy.  You can't go wrong with the location, being just steps from bourbon and yet easy walking distance from shopping on royal. We enjoyed the free breakfast (eggs, bacon, sausage and grits every morning and they also had assorted bagels, muffins and pastries).  The staff was friendly, you can definitely see why they are rated number one on yelp and trip advisor !

    27/11/13 | Link | Rating: 5.0
    21. David P.
    Not the best and far from the worst hotel I have ever stayed at. But let's look at what it is, a boutique hotel within feet of one of the world's roudiest streets.

    The good: plenty of bottled water to counteract the heat, humidity, and booze of NOLA. Fairly comfortable beds, unique decor, a helpful staff (those who are great are great, those who are not, you identify immediatly), excellent location if Bourbon Street and French Quarter are your detination, and a great warm and tasty breakfast.

    The not great: The wifi is free however wide open. The 3G signal we had was amazingly faster than the wifi at the hotel. I am sure if it were secured for guests only, the speed issues would be solved. We could not even log into many websites due to the speed issues on 3 separate devices (phone, tablet, laptop). Also it does not matter which room you stay in, it will be noisy. We were in the furthest room from the street and the courtyard and it was still noisy. You either get the street noise because you are near Bourbon or the the reverberating noise from the courtyard. If you go to bed early, plan on it being loud around midnight to 3 AM from the drunks. If you are a partier plan on being awake around 8 AM from the noise of those that got up early and the cleaning crew. Basically, not a great place if you plan on a restful, queit sleep or vacation.

    If you are there to enjoy Bourbon Street, you can not pick a much better location or hotel. If the party crowd is not what you seek or you are her eon business, there are much better options around.

    05/06/13 | Link | Rating: 3.0
    22. Denice Z.
    Quaint ,charming and clean .Very comfortable accommodations ..a really pretty place .
    Boutique hotels are a secret love of mine ,and Hotel Mazarin did not disappoint.

    Staff was wonderful
    Room was fabulous
    Courtyard stunning
    Food very good
    Close to everything

    Highly recommend !
    Oh Patricks Bar was also awesome !

    09/07/13 | Link | Rating: 5.0
    23. Carrie G.
    The good: plush beds, huge flat screen tv, nice toiletries and great location. Very nice staff.

    The bad: The hotel was under renovation, so there was construction outside and tarps making a nice courtyard look like a junkyard. We got stuck in the 3rd world country wing ( i think bc we got a cheap rate) where the air system was loud and obnoxious, and the wifi was broken. We had to take an elevator then a stair case to our room. The breakfast everyone raves about is quite mediocre compared to a spread places like the Intercontinental and other upscale hotels put together.

    02/01/13 | Link | Rating: 3.0
    24. Lynn W.
    Wow! I am delighted to write a stellar review about a place I hardly knew existed. We got a real good rate on hotelstonight phone app. Stayed the night in a comfty, plush, all white all everything, did I say plush bed? Woke up to a FREE breakfast. Eggs, grits, bacon, sausage, baegels ets, did I say free? This was not a breakfast buffet of anxiety it was a well formed experience.

    The hotel is located near a great bar Patricks, great dining GW Fins, Arnauds....and of course the crazy partying of the quarters. We plan on going back to stay the night or a few.

    02/09/12 | Link | Rating: 5.0
    25. Smelly C.
    Great location in the French Quarter.
    Check-in at 3pm.
    Free WiFi
    Free breakfast in the morning.
    Complimentary bottles of water in your room daily.
    Small beverage fridge in room.
    Toiletries. One robe in the closet. Two of us.
    Helpful and nice staff

    We stayed in a Petite King room. It's a basic room and we weren't planning on being in the room too much so it's all we needed. We didn't want a room with a Courtyard or French Quarter view because we wanted the room for sleep and the Courtyard or French Quarter are public and most likely louder.. I still heard noise and housekeeping or other people in the halls but overall, it wasn't too bad. The room was comfy. Even though I wished there were carpet floors or heated floors because it was cold when we were there, it felt cleaner without the carpet..

    We didn't see much of the hotel. It has a small lobby, a nice courtyard, a wine bar that had a sign at the door regarding dress code, a fitness room.. The hotel pretty much fit the bill of what we were looking for.

    Recommendable place.
    3.5 stars.

    23/01/13 | Link | Rating: 3.0
    26. Philip M.
    Delightful hotel with friendly staff, a real breakfast and central to everything in the French Quarter.

    13/05/14 | Link | Rating: 4.0
    27. Kevin C.
    Had a great stay at this hotel right in the french quarter. convenient walking to everything on bourbon street and beyond. their continental breakfast had a large variety of items and was free per your stay. great comfy beds. A huge plus was the non-smoking hotel that doesn't allow smoking throughout. Attentive service and wonderful experience. Great ambiance and decor as i loved the courtyard fountain area at night to just relax after a day in NOLA. Bathrooms were a bit small and the shower could of used a door as water splashed out to the main area but overall it was a comfy room. Free wifi and the staff service was impeccable. We had a fuse blown and the repair was done in 15 min. after we called it in. Another plus is the free bottled water everyday as they gave us 2 bottles on the dresser along with 2 in the fridge. Highly recommended for a stay in the French quarter.

    12/04/13 | Link | Rating: 4.0
    28. Nate K.
    Make sure you don't stay in any room that has #-01, elevator noise all day and night, you can't sleep at without hearing the humm of the hydraulics. After two nights we switched rooms to stay another two night and much better now. Great hotel with great service, staff and accommodations. Soo nice to have a wine bar in the hotel if you get tired of hustle and bustle of bourbon street.

    01/12/13 | Link | Rating: 4.0
    29. Alys D.
    My husband and I just returned from New Orleans. We stayed at this hotel for the wedding of our good friends.

    The location is perfect. It is a half a block from Bourbon Street and a five minute walk to the Mississippi River.  

    The hotel is beautiful. A lovely courtyard where breakfast is served each morning. Just beyond the courtyard is a nice bar with a courtyard that opens onto Beinville.

    Wonderful bar staff here. They were attentive and helpful. Always willing to accommodate any request from our crazy crowd!

    Our room was large, much larger than I expected in the Quarter. We requested a courtyard suite and I recommend that. Those in our party who were on the street had more noise issues. Now, this is less than a block from Bourbon so it's never quiet but we slept well every night.

    The wedding was held in the same courtyard where breakfast is served and it was a beautiful and classy venue.

    And the reception area was private and the food was fabulous! Once again, the bar staff was accommodating and friendly.  They allowed our crazy crowd to eat and drink without ceasing.

    This hotel is a fabulous location for a wedding and would be just a great for a weekend trip to the Big Easy.

    Laissez les bons temps rouler!

    18/04/13 | Link | Rating: 4.0
    30. Axel R.
    Firstly, I'd like to start off by saying I have exceptionally high expectations of things. I have a strong background in hotels, so I know what to look out for.

    The property was very pleasant. I typically lean towards more modern/contemporary styles, but the W was booked out, and in New Orleans, you'll be hard pressed to find that on short notice. Everything was clean and in great condition. The room was spacious and very well stocked with amenities like soap and lotion. The bed was comfortable and the marble flooring was very classy. I also was very impressed with the continental breakfast included. The selection was comprehensive and I found the items to be very delicious. The scones were everything!

    However, there were a few things I didn't like. The shower didn't get or stay very warm and the design of it was a little wonky. I disliked how the shower had an open design with no door, it made for spillage and I think if I was able to close the shower, it would've felt a little warmer. To the hotel's credit, I did bring it up to the front desk, and the agent offered to have an engineer assess, but we declined.

    The internet was a little fritzy. It was a little frustrating, but when I mentioned it to the front desk agent, she said she'd have an engineer reset the router. When we returned later that night, the internet was not only working, but the connection was really fast. I was really impressed.

    There was one thing in particular that irked me a little. I had a billing inquiry and was a little confused with something. I approached Larry at the desk and he was a little bit less than helpful and almost confrontational. To make a long story short, I requested a printed pro-forma and he seemed to be confused. There was an additional authorization on my card and I needed to cross reference the remaining balance of my stay after all the days would have elapsed. He may have felt a little bit coached, and as they say, doctors make the worst patients, so he was getting a little bit antsy and opted to just give me a number for reservations to speak to someone. I thought this was a little ridiculous for a variety of reasons. Firstly, he should have been able to clearly ascertain what my concern was and have the knowledge to manipulate the system to extrapolate all necessary info properly. Secondly, his idea of handling the situation wasn't very appropriate. When he started to get frustrated, he just passed the buck and gave me a number to call, didn't even offer to dial the hotel's own reservations department on the courtesy phone. (Assuming there is more than one phone, because a front desk only having one phone is a little absurd)

    In short, the exchange was uncomfortable. Conversely, Maricar, the woman at reservations, was extremely helpful and actually went the extra mile to get more information on my reservation. I was very impressed with her skills. Additionally, I also found Anita at the desk to particularly helpful and pleasant to talk to. Joe and Larry at valet were also extremely pleasant as well.

    One last thing that annoyed me - shortly before check out, I called in advance to get my car called from the valet. The PBX said that it wasn't going to be done until I was at the desk checking out - which is not only unintuitive but really annoying. I understand that space is limited on the street, but the car would have to occupy a space during the transition at some point anyway. Kind of made me feel like they didn't trust that I was being truthful in my statement that I was on my way down.

    Overall, I did enjoy my stay. The property is very quaint, but well kept and clean. For the most part, the staff were friendly. The location is pretty ideal, too. I would recommend this property to anybody considering.

    08/07/14 | Link | Rating: 4.0
    31. Debby N.
    Every single staff member I had contact with were outgoing, pleasant and genuinely wanted assist in any way to make my stay unforgettable.  The room was a heavenly oasis from the craziness on Bourbon Street.  I would definitely recommend this lovely hotel!

    05/08/14 | Link | Rating: 4.0
    32. Adam E.
    The Hotel Mazarin is A-OK. The design of the place is super cute, with the courtyard and plantation shutters on the windows. It wins and loses on location, since it is in the French Quarter, steps from Bourbon. The location makes it convenient, but a bit loud. I stayed on the 5th floor and could hear street noise well into the night. It wasn't crazy loud like trying to sleep in your bedroom while your roommates are having a party in the living room. The street noise didn't bother me as much as the noise of the staff's loud conversations near the stairwell outside my room in the morning.
    The room itself was plenty spacious, with sleek, black marble floors throughout. It somehow looked really classy even though black marble reminds me of my Italian cousins on Long Island with the Mary on the half shell in their front yard. The bed was comfortable enough, but the desk chair was busted. The front half of the chair had no springs, rendering it useless/super uncomfortable.
    The free wi-if worked fine for me, if a little slow. Front desk staff was very friendly, but their restaurant recommendations were questionable when cross-checked with Yelp. Breakfast was a nice bonus. Bacon, sausage, eggs, grits, assorted bread products, and yogurt. The coffee was quite bad, but I guess all the coffee is pretty bad in NOLA. All told, this is a clean, charming, unique hotel in a very convenient location. There are some unavoidable issues that come along with the location and some positive and negative aspects that pretty much balance out.

    01/12/13 | Link | Rating: 3.0
    33. Mark H.
    Great smaller hotel less than a block away from Bourbon Street in the French Quarter Recently renovated, quiet and has a great courtyard for the ample breakfast buffet included in the room tab. No parking onsite (part of the French Quarter experience) and valet service will cost $32/night).

    The beds are very comfortable. Internet connectivity is free as is two bottles of mineral water (nice touch). Only drawback was a pretty disorganized front desk - hope they will get their act together as the opening phase draws to a close. My room (without parking) was about $150 night with tax (found best prices were on Orbitz). Recommended.

    08/04/12 | Link | Rating: 5.0
    34. Joseph H.
    Very clean hotel in a great location. The staff is very helpful and attentive. The best part is the hotel breakfast. Big variety!

    17/09/14 | Link | Rating: 4.0
    35. Mary F.
    This was a wonderful hotel to stay at in terms of location. We got married in New Orleans and chose this hotel to stay at and recommended it for our guests.

    They offer a fantastic complimentary breakfast. They also have a beautiful courtyard to hang out in and 2 fun bars: Patrick's Wine Bar and 21st Amendment Bar (which has good live music). Guests receive "free drink" tickets for both bars upon check-in.

    The rooms were quite nice and the beds comfy. The staff was great and made our stay very pleasant.

    However, if you want to sleep during the night, make sure you get a room on the INSIDE of the courtyard. The noise from partying on Bourbon Street really travels and you will be kept up all night. We originally had a cute room with a balcony facing the street but had to switch rooms in the middle of the night because the noise was unbearable! We're not talking typical city noise, we're talking an experience as if someone is singing karaoke right outside your room in the stairwell! Trust me, it's LOUD. The rooms facing the inside of the courtyards are much better than the rooms facing the street--you can sleep at night and won't hear lots of noise from Bourbon Street. But, the staff starts moving the furniture around in the courtyard early in the morning for breakfast. The furniture is made of metal and the staff is dragging it across a stone floor...yikes! It sounds like nails on a chalkboard. I had read these same comments on Trip Advisor reviews and I'm surprised management has not advised their staff to lift the furniture vs. drag it so not to wake up half the hotel.

    Otherwise, this truly is a wonderful hotel with a lot of character and my wedding guests loved staying here. It's a good value for what you get--it doesn't have a chain feel. There's lots of unique touches with a very attentive staff. Unfortunately, I cannot say I would stay here again on a trip to New Orleans due to the noise issues. I got the same feedback from my guests as well.

    20/07/14 | Link | Rating: 4.0
    36. Tim M.
    The price was as advertised. The service was top notch and the room was better than expected. Located right next to Bourbon Street and the Absinthe house. I will definitely stay here again.

    13/11/14 | Link | Rating: 5.0
    37. Andy S.
    I got married at the Hotel Mazarin last Friday night, so this review is more about the event planning than the hotel itself, though I will give some advice on the rooms.

    First, we met with Rachel at the hotel to begin the wedding planning process over a year ago and she was amazing from our first meeting right up until the day after when I just happened to run into her.  They are a full service event space.  Their reception price included tables, chairs, silverware, tablecloths, and the 1000 other things that you get nickled and dimed over in most places when you are putting together a wedding.  Even the food and drink is included.  The food is spectacular for what it is, namely, catered food, and the alcohol is included in the price as well!  All in all, it was cheaper for us to travel to New Orleans for 3 planning visits and have the ceremony we had than it was to try the same thing in Austin.  And in Austin we found nothing as beautiful as the courtyard at the Mazarin that was paired with a reception space that the Hotel Mazarin offered either.  

    The entire event staff was amazing, including the bridal attendant Mary, who made sure that both of us always had a plate of food, or a drink or anything else we wanted through the entire night.  When we got back to our room, she'd packed even more to go plates, a bottle of champaign and 4 beers as well as our gifts and assorted wedding decorations, so we had nothing to do but just enjoy our night.

    There were also some last minute changes in the number of attendees because apparently the threat of a freeze shuts down the airport in New Orleans (BOO!) and they jumped in and proactively helped us refactor the receptions tables and rearranged the ceremony seating to make it more intimate.  

    I can't speak much about the room because we spent so little time in it, but the shower was absolutely amazing and the rest of the room seemed well appointed and nice while we were there.  

    All in all, it was a magical place to have a wedding, and we'll definitely be back to the Hotel Mazarin!

    27/01/14 | Link | Rating: 5.0
    38. Jody V.
    My husband and I stayed at Hotel Mazarin on our honeymoon.  We really found it to be a wonderful place. My husband is a paraplegic and is in a manual wheelchair. The staff and facilities were sufficiently accommodating to those needs, as well as our generlw needs such as directions, restaurant suggestions, etc.
    The daily (FREE) breakfast is better than most- everything from fruit to grits- and the coffee is actually good.
    The location is great for wandering anywhere in the French Quarter, as there is little that is even a full mile away. Streetcars and bus tours are easily accessible from here as well. Even with being centrally located, it's very quiet. Highly recommend!

    13/07/14 | Link | Rating: 5.0
    39. Victoria S.
    Hotel manager is not friendly or helpful and lacks the ability to solve problems.    Our credit card was declined the morning of our  arrival even though the credit card was valid and had a zero balance.   Rather than contacting us by phone or email, she gave our room away.  We were stranded because the hotel was booked.  To this day, we are not sure why our credit card was declined.  It was accepted by the Hotel Monteleone where we ended up staying.  We loved the Monteleone and would stay there again.  Unlike the hotel manager at the Mazarin, the staff was friendly and accommodating.  Joseph (concierge) recommended some wonderful restaurants (Mr. B's and Kingfish).  We were very happy with our room on the 15th floor.  Very quiet, plenty of hot water and had a refrigerator.  In our opinion, the hotel manager at the Mazarin should seek a different career.

    15/03/15 | Link | Rating: 1.0
    40. Frank M.
    Charming little boutique hotel tucked right in between Bourbon St. and Royal.

    Our second floor room inside the courtyard was a Petite King (and aptly named). A small room with a closet and full bath. Marble flooring throughout and a nice king sized bed that took up most of the space within the living area. Perfect for sleeping and washing off the charms of the french quarter from the night before.

    The hotel has direct inside access to two bars. Patrick's Bar Vin which can be accessed from the courtyard and the 21st Amendment bar. The 21st Amendment was particularly fun to find only because we decided to explore the back of the hotel one late evening and we found the (not hardly) secret door in what we dubbed The Shining movie Hallway (it was Halloween, cut me some slack).

    My only real complaint was our room location. What seemed charming initially, overlooking the courtyard, quickly turned into breakfast acoustics hell. Breakfast is served in the courtyard and from our room, We. Heard. Everything. Not an issue if you're a bright and early vacationer but horrible for those of us trying to sleep in. For the latter I would highly recommend a room deeper inside the Hotel.

    All in all very charming with reliable service and valet. I would absolutely stay here again. Just not within the courtyard.

    04/11/13 | Link | Rating: 3.0
    41. Joey M.
    We stayed here for almost a week for our honeymoon. We were very pleased with our stay.

    The staff was great. They accommodated any requests we had and made sure our room was cleaned even after leaving the room later in the afternoon. We received a number of really good lunch recommendations from the staff.

    The room itself was very nice. Recently renovated and very clean. Our room was fairly quiet. Our room faced the inside and was next to the smaller courtyard. The shower was very large for a hotel shower and included a huge sink. The room was very spacious. It included a flat screen tv, small refrigerator, and complimentary bottled water. The breakfast was better than many hotels, including sausage, bacon, grits, bagels, eggs, fruit, coffee, and juices.

    I would highly recommend this hotel to anyone wanting a nice hotel in the French quarter. It is far enough away from most of the noise without being too far away from the action.

    30/12/13 | Link | Rating: 5.0
    42. Angelica H.
    My husband and I stayed here for 4 nights while on our honeymoon. I loved everything about this hotel. The staff was incredibly helpful and attentive.  

    The breakfast buffet was very good and had a number of options to choose from.  They're definitely not skimping on their customers here. There was always plenty to eat even if we got there late in the morning.

    The rooms were fairly large, had marble floors, and a double sink/vanity. The courtyard feels serene after walking through Bourbon St.

    It's location is walking distance to all the main spots to see downtown.  We will definitely stay here again on a return trip to NOLA.

    08/01/14 | Link | Rating: 5.0
    43. Priorteyez C.
    Literally a hop, skip and jump from bourbon street. Hotel was BEAUTIFUL! staff was very professional and helpful. Breakfast with room includes eggs, bacon, sausage...... As well as the basic Continental items, so good! My only suggestion is if you are going for Mardi Gras to get to the hotel very early otherwise you have to cross Bourbon Street which is not easy during a parade

    19/02/15 | Link | Rating: 5.0
    44. Kim H.
    I told the staff at this hotel that I am almost hesitant to give them 5 stars because during my next visit they may be booked when I want to return!  This place was absolutely, positively a hidden gem.  I traveled to NOLA this past week with 4 other girlfriends coming in from all over the U.S.  The house we rented had fallen through (that in and of itself is a story) and we had NO place to stay and didn't know this until we arrived in New Orleans.  Enter Hotel Mazarin and Super Larry at the front desk!  He was wonderfully accommodating and was able to hook our crew up with three amazing rooms.  

    Well-appointed to the hilt, these rooms were great.  Steps away from Bourbon Street for the party-types and close to other artsty spots for more grown up types (we were the latter).  The breakfast was truly a deal being included in the hotel price and the staff there were excellent--from Marlon who gave us some FAR OUT tips for dining to the woman whose name I didn't get who told me she was from the Dominican Republic who made the statement to me, "My job is to help you with what you need and what you don't even know you'll need."  

    Janet the concierge was one of THE best I've ever encountered even in comparison to those at five-star properties.  She was polished, friendly, and went above and beyond to help us find some great activities to get into while in the Big Easy.  

    The door staff (including our other two Larrys) are also just as good as the Ritz...on top of that door, friendly and welcoming.  LOVE. THIS. PLACE.  I will be back.

    04/08/14 | Link | Rating: 5.0
    45. Stephanie Y.
    Staying a few nights at the Hotel Mazarin in the French Quarter is a perfectly solid stay, but by no means luxurious or romantic. Depending on the price, it could be a good deal or may be not. The location is in the heart of the French Quarter. We arrived early for our reservation and the literally could not find us a room until it was time to check in. They did provide us with 2 drinks at 21st Amendment, the bar next door.

    The place is a typical NOLA structure with rooms surrounding a courtyard. Thank the lord I did not have a room on the courtyard. The noise & complete lack of privacy would kill me. The rooms did look nice as I peered through the windows.  I stayed in the units located off the main structure. A bit of a walk and some stairs, our room was way more private.

    A simple room, a nice bed, a nice tv, a fine bathroom, nothing to complain about.

    Pros: Free wifi and free water bottles. Nice. Hydration is great.
    Cons: Free buffet breakfast. I know, it's free. It was just kind of a shit-show. Nothing was there at one time. I enjoyed the fruit, but then had to wait 25 minutes for eggs. I had a piece of bacon and then had to wait 30 minutes for fruit. First world problems I know, but for myself I didn't really enjoy the breakfast since I didn't want to waste the time.

    01/04/14 | Link | Rating: 4.0
    46. Arkham R.
    Beautiful boutique hotel in the heart of the French Quarter. Luxurious rooms, high end appointments, lovely courtyard, friendly and attentive service. An oasis just 1/2 block from the Bourbon Street action.

    Daily hot breakfast buffet included, with a solid range of choices. It would be nice if they mixed in a little variety in the daily hot food offerings, however.

    They have two semi-attached bars, and both are top notch. One specializes in cocktails (21st Amendment), and one specializes in wine (Patrick's Bar Vin).

    Can't go wrong selecting the Mazarin.

    02/01/15 | Link | Rating: 4.0
    47. Beth P.
    All I can say is I'm so glad that my husband and I enjoy locally owned businesses so much otherwise we never would have found this gem. When planning our honeymoon we searched for months looking for a locally run hotel close to the French Quarter and kept hesitating in booking one. Finally, we settled with Hotel Mazarin and it definitely did not qualify as settling. The hotel was beautiful, charming, and immaculately clean. It was a perfect match to the architecture in the French Quarter. When we arrived the front desk staff was extremely friendly and more than helpful in getting us settled in our room. We arrived early enough that the staff was still serving the continental hot breakfast, and it was delicious. We sat for a couple of hours out in the beautiful courtyard drinking our coffee and talking.
    The hotel is located close enough to the French Quarter to get the experience, but far enough away so that you don't get too much of the experience (aka. drunken noise). The atmosphere was so peaceful and relaxing. We woke up refreshed the next morning and slightly sad that we would be checking out in a few hours. We had breakfast and coffee in the courtyard again, and then the front desk helped us book a swamp tour and even offered to hold our luggage for us until we returned later in the afternoon. Hotel Mazarin will be on our list of top things to do next time we return to New Orleans.

    03/01/15 | Link | Rating: 5.0
    48. Eden O.
    I've traveled quite a bit within the US and stayed at my share of hotels. Hotel Mazarin is without a doubt in my top three. The sheer value of this place cannot be beat, but to top it off with excellent location and high level of customer service . . . I was truly impressed.

    Things I loved:
    Just a stone's throw from Bourbon but you feel like you are in a completely different district (so quiet and clean)
    Their courtyard (beautiful and property surrounds it)
    Fresh water with fruit or cucumber (it's the little things)
    Free breakfast (not just your standard continental, this includes pancakes, bacon, sausage, eggs, fresh fruit, fresh squeezed juices, cereal, pastries, etc)
    Free wi-fi (hello, who doesn't love free wi-fi)
    Free water in room (daily and necessary if you are drinking on Bourbon)
    Two drink tickets to an amazing bar attached to the hotel called 21st Amendment
    Service (quick check-in, always helping us find directions or ways to get to things we wanted to see)
    Price (got a deal on Hotels.com for about $128 per night with taxes)

    Will definitely be staying here when I'm back!

    24/06/14 | Link | Rating: 5.0
    49. Mahva J.
    This is the first and last time at this hotel. We waited for our room, which is in the corner by the ice machine, apparently, the cleaning crew has until 5pm to clean your room. We've been out of the room since 11 am and just returned to relax and the room hasn't been touched! Somehow, the rooms around ours got cleaned, but ours was not. We still don't know why we had to wait several hours to check into the room in the first place. Also, don't bother to make any requests. We were told that they don't guarantee them, which means they don't acknowledge such things. We've stayed at many places all over this country and in others, and have NEVER had such an experience. Our next visit to Nola will NOT include this place. Additionally, the so-called wifi isn't worth the bother of having to sign in each time you go back to the hotel. I've not seen a difference between it and my 4G. When in NOLA, you can do better.

    28/03/15 | Link | Rating: 1.0
    50. Leslie C.
    The staff was great upon arrival through departure. Everyone was sweet and was sure to please. They seemed like they enjoyed working there which is nice to see.

    The location is unbeatable being in the French Quarter (between Bourbon and Royal) and two blocks from Canal where the streetcars are to City Park and Uptown. The rooms face the courtyard, so it was nice and quiet when time for sleep.

    The rooms were spacious with marble floors which keep the rooms very cool and no mildew from humidity like some other hotels (important in the summer especially with rooms facing outside). The bed was so comfortable! I had no issues sleeping at all. There are not tubs in all the rooms, but that is fine with me. The only issue I had was with the lack of hot water. It was lukewarm at the hottest no matter when I showered.

    I was here for a wedding which was amazing in this venue! They do a great jobs with intimate weddings (under 100 people).

    I would stay here again for sure! Good breakfast is included!

    30/09/14 | Link | Rating: 5.0
    51. Meredith K.
    My mom and I ventured to NOLA for a girls weekend (first time for both of us). I found Hotel Mazarin on Trip Advisor's website. The hotel was highly rated with awesome reviews and I decided to book! The hotel does fill up fast and I'd recommend booking sooner than later.

    When we arrived our room was not ready but we received free drink tickets for the bar and headed up for a glass of wine. Cute bar attached to the restaurant with a nice small outside sitting area.

    Room: We opted for a courtyard room (street views tend to be very noisy especially on the weekend). Lovely room with 2 queen beds and granite bathroom. We could hear noise from the courtyard on Saturday night (there was a wedding) but the other nights were quite peaceful.

    All staff are friendly and helpful. Major props to Janet the concierge. She gave us great dinner ideas (Tableau and GW Fins) and set us up for a plantation half day tour.

    The restaurant is around the corner from Bourbon Street and walking distance to the church and Mississippi river.

    I highly recommend this hotel if you are willing to spend a little extra money. The staff, great buffet breakfast with courtyard seating and free wifi make up for the cost in my opinion.

    29/10/14 | Link | Rating: 4.0
    52. Johnny T.
    4.5

    I used to live in New Orleans. This was prior to Katrina and the livin' was easy. I had a brilliant 2/2 in a converted Lower Garden District mansion (across from Archie Manning's place, around the corner from the first Real World mansion and close to one of Anne Rice's spots)... and I didn't appreciate it. I was young and inexperienced and I thought that everyone had formal dining rooms, 15' celings and walk-in (as in multiple steps) pantries. Oh, youth. But, one thing I'd always wanted to do was to stay in the French Quarter. I'd eaten there. I'd imbibed there. I'd... well, I'm not going to tell on myself but I was young, single and a lawyer so... life was good. But, again, I never stayed there... and I regretted that.

    Life moved on, job opportunities took me away from the city that care forgot, the storm hit, and I didn't think anymore about staying in the quarter in NOLA. After all, I had other cities to visit. Well, after 10+ years, work brought me back to the city and I was determined to stay in the Quarter. Luck shined on me and I found a fantastic deal with the HM. I study of Yelp reviews let me see that I was in good hands. I booked the room and got excited about my trip. As soon as I walked in, I knew I had made the right choice: a huge courtyard, large ceilings, mirrors, be-our-guest service (including two comp drinks at 21st Amendment just because)... I was back in New Orleans. I knew the avoid a room that looked out over the dining courtyard so I was extra pleased when I walked into my back courtyard room. It was gorgeous: marble floors, French Quarter charm, big tv, complimentary water (it's the little things), pedestal sink, writer's desk, plantation shutters, free wifi, ornate (but not gaudy) furniture, a comfortable king bed, large (modernish) shower (a nice surprise given then classic amenities), and a plush robe. Yes. This would do nicely.

    The location can't be beat: you're in the middle of the quarter but not directly on Bourbon, so the noise won't make you crazy. In fact, noise was never an issue. Some times, in older properties, the walls are thin and every creak, bang and pop becomes an annoyance. Not so here. Something else I enjoyed: the complimentary breakfast. This was no Holiday-Inn-off-the-interstate breakfast (not that there's anything wrong with that; time and place rules all). This breakfast was full of choice, fresh fruit/juice, meat, eggs, bready goods, and sweets. Add to the bounty, eating the food in an open air courtyard... it's perfect. It's New Orleans. I can't believe I'd waited so many years to come back.

    12/01/15 | Link | Rating: 4.0
    53. Laura D.
    Hotel Mazarin is one of our favorite weekend retreats. Perfectly located in the French Quarter on Bienville between Bourbon (lots of bars and music) and Royal (lots of antiques and restaurants). The fountain in the courtyard is a romantic place to end the day with a glass of wine. We always request an interior courtyard room at this lovely boutique hotel.

    02/03/15 | Link | Rating: 5.0
    54. Heli M.
    It's a gorgeous hotel with breathtaking French-vintage architecture throughout and the prettiest bedazzled fixtures that you've ever seen. The rooms are spacious, but the walls are paper thin, so you are likely to hear the party-goers about the French Quarter (an exceptionally unpleasant experience when you're trying to get a good nights rest). The rooms are spacious and the beds are super comfortable. Other pluses include the free wifi, the delicious breakfasts that are until 11am (grits, eggs, pastries, juices, fruit, sausage, etc.).

    Despite all this, I was disappointed in a few things: The front desk staff is not very hospitable. This is a hotel's first impression to its guests, and the way our group was treated at times was surprisingly unpleasant. Most of the staff seemed reluctant to assist our needs whether it be to adjust the heat in our room, provide extra toiletries, or ask about their "lost and found" policies. The rest of the staff was worlds better and left a lasting impression (kitchen, bell hop, and housekeeping) exceptionally friendly and helpful which made up for the front desk's bad impression.Secondly the rooms were freezing and the showers were cold. If I have to get up at 6:30 AM, it better not be to hope out of my comfy bed to a freezing room and a cold shower. :( No bueno.

    Overall assessment? I'd still stay at this hotel again for the comfortable rooms, spacious amenities, and the prime location.

    04/03/15 | Link | Rating: 4.0
    55. Semira J.
    Great place, the service is amazing. The rooms are clean. I totally recommend this place. It's a cute place. I would ask the bell boy were to go for meals and he was on par. The breakfast was amazing too. The front desk clerk Nina was also very sweet and helpful. With the mixed reviews I wasn't sure, but I totally recommend this hotel.

    20/05/15 | Link | Rating: 4.0
    56. Kendall S.
    I'd never been to New Orleans before this week, and now I'm completely in love. Hotel Mazarin gave me a comfortable and aesthetically pleasing environment to rest my weary head at night, and it's set in a prime French Quarter location. A few steps in one direction you'll find Bourbon Street, and a few steps in the other is Royal. You can walk to so many fantastic bars, restaurants, galleries, and shops all within a short distance. I encourage everyone to explore further (duh), but you could seriously be well fed and entertained without going far at all.

    I think Hotel Mazarin is lovely. I'm a sucker for decadent historical stories (who'd have thought I'd love New Orleans?!), so I was happy about the portrait of Giulio Mazarini in the lobby and so nerdily excited to read the print out of his life story in my room. Ol' Jules was a cardinal, a lawyer, a gambler, and a diamond collecter/designer. Whaaaat. Befriending kings and popes in order to gain higher positions in society, wooing queens with his jewels and developing battle schemes. Oh, the drama! I love it.

    My hotel room was pretty little, but the bed was extremely comfy and I loved the black marble floors. I had a tiny window overlooking a small courtyard, and I was pleased with the well-working thermostat. I like a COLD room. Of course it was in the 40s and 50s outside during my stay, haha. I wonder if the temp could hold at 66 degrees in the sticky summer heat?!

    It rocks that Patrick's Bar Vin and the 21st Amendment bar are both inside the hotel, especially since they're both awesome. I was also impressed by the hotel's complimentary breakfast buffet (a really decent spread of pastries, bagels, bacon, sausage, scrambled eggs, fresh fruit, etc.). However, I had a few not so positive moments with Hotel Mazarin that I cannot overlook:

    1.) My shower didn't give me hot water. At all. I seriously had to take a barely luke-warm shower (meaning it wasn't ICE cold but it was still cool), and it was so unpleasant. Some of my colleagues figured out a trick for unleashing the heat, and if that's the case there needs to be a diagram or something!

    2.) The front desk staff gave off some seriously negative vibes. I found at least 2 of them to be completely aloof and rude when it came to my meager needs (like getting into my room and being directed to one of the bars). I'm not a high maintenance hotel guest in the slightest, but you'd have thought I was making ridiculous requests by the looks on their faces. First of all, check-in was sloppy and weird. It took an unusually long amount of time for the whole "initial this piece of paper and present your ID" scene to go down, and then no one offered to help us with our bags or point us in the right direction when our struggle (overpacking) was clear. No "enjoy your stay" or even a well-wishing smile.

    After I was given my room keys I immediately went to my room, but neither key worked. No big deal. When I went downstairs to let them know, I was rudely lectured on how I'd deactivated my cards. "Don't put them in your wallet" with an annoyed sneer, like I was a child who knowingly disobeyed just to get attention. I never put the keys in my wallet, but even if I had it shouldn't matter. I'd expect to be given new room keys that work with a smile.

    In the end, I had a positive experience here and I can see myself returning. But the not-so-helpful (or friendly) customer service was lacking, and that's the most important thing for me.

    27/02/15 | Link | Rating: 3.0
    57. Rebecca W.
    "New Orleans super chic hotel".  From tranquil courtyards to marble floors, this hotel is a true gem in the French Quarter.  I have stayed in a variety of hotels in the New Orleans and I have to say that this has been my favorite so far.  It's not large, very boutique style, friendly staff (except for a few that worked the front desk) and my room was quite roomy.  My room was on the 2nd floor that had a window opening up to the courtyard.  I loved how this hotel respected the fact that New Orleans is one of those up-all-night type of cities and held their breakfast until 11am (on weekdays) and 12noon on weekends!  The breakfast was quite delectable, too - homemade pancakes, bacon, eggs, grits and more!  

    My complaints.  I stayed in a the inner part of the hotel that had an enclosed hallway - the room picked up all the noise that came from the hallway.  So, if I could hear people outside, it was very likely people could hear inside my room, when passing by.  Not a lot of privacy, in that matter.  During the first morning of my stay, no hot water during my shower!  I was not a big fan of that.  Oh well, it improved the next couple days!  Floors in the inner hallway were marble, so it was somewhat slippery.  

    My loves.  I loved the late breakfast, the fresh fruit-infused water dispensers, free wi-fi, hotel room bath products, beverage cooler and the 2 bars attached to the hotel - The 21st Amendment and Patrick's Bar Vin.  Do you love being close to the action of the French Quarter?  Well, you are close - Bourbon Street and Royal Street are a hop, skip and a jump!

    * French Quarter hotel * Free Wi-fi * Breakfast included * Bars on site *

    10/03/15 | Link | Rating: 4.0
    58. Gabi M.
    I had a crazy work week and was in New Orleans for literally 24 hours... not ideal.  I came in sleep deprived, but immediately woke up when I entered this hotel... I loved the central location in the French Quarter, the balance between a vintage New Orleans feel with a bit of a modern facelift, the availability of complimentary bottled water, free wifi and breakfast (which unfortunately I didn't take advantage of).  I did, however use their tiny fitness room - it did the job!

    My room was spacious and clean with all of the amenities I desired.  I slept really well that night - partially because I needed it and likely because of how comfortable the bed was!

    The staff working wasn't the friendliest and the elevator was really slow, but in the scheme of things, these things weren't a big deal... overall, I'm definitely a fan of this hotel and would not hesitate to return!

    20/03/15 | Link | Rating: 4.0
    59. Joi B.
    I've long admired the Hotel Mazarin for its picturesque courtyard because I'm often in the adjoining wine bar, the exquisite Patrick's Bar Vin. I've spend many an idyllic afternoon/evening here. I've also booked several of my colleagues at the Mazarin when they've come to New Orleans and heard good things from them (as recently as January 2015).

    So when looking to book a hotel for a work conference 10 people I was leading, Hotel Mazarin was at the top of my list. And when you realize that in other local hotels you're probably going to get that New Orleans jenk known as "charm"  for a similar price, I will absolutely recommend Hotel Mazarin for being immaculate (with one tiny exception in my bathroom, but I'm insane), amenities (almost Westin-quality beds, flatscreen TVs), and the restrained modern baroque decor (gold fixtures, marble floors). If you're a breakfast-lover, you cannot beat that deluxe complimentary breakfast (eggs & bacon, pastry, toast, cereal, juices). Seriously, I've stayed in New Orleans hotels with TVs straight out of the 90s, ancient (as in, not antique) beds, dated decor and questionable levels of cleanliness. I won't name names (search my reviews if you must). But Hotel Mazarin boasts higher standards.

    That said, my colleagues and I had some issues during our stay last month that should be noted.

    -multiple reports of the front desk/reception staff being aloof and often downright surly (unacceptable and so not typical of the superb hospitality that is the custom of New Orleans. I'm honestly scratching my head over this one). One of my people was reprimanded for putting a room card/key in her wallet when she came down to report that her keys weren't working (she never put it in her wallet but even if she had?!) When she explained that she had done no such thing, the response from the desk was an eye roll. Another colleague called the desk to report that his room was noisy. With a week of late nights and early mornings ahead of him, he thought he could request a quieter room. He was informed that he was in a quiet room. That's it. No apologies or explanations. I can write more, but in the interest of space, I leave it at these two instances.

    With all of the other hotel staff being fantastic, from management to catering (special props to the lovely Mary who took care of our conference room. She is a gem!) Everyone in the breakfast room and in catering were ALL so lovely and friendly (everyone says good morning and the catering manager walked around talking to everyone, making sure they were having a great stay).

    -the showers are extremely tricky to work and some of us didn't have anything hotter than lukewarm water. This is horrible to deal with first thing in the morning on one of the coldest weeks in New Orleans. I live here and I know the city's water pressure leaves a lot to be desired, especially in old French Quarter buildings, but this isn't OK in a hotel. Apparently there was some trick to get it to work and I can't even tell you what that is, because it's really *that* tricky. There should be instructions posted, unless this was a fluke with half of my colleagues' rooms.

    -catering: although the food is good, it's extremely overpriced for what you get. You are not allowed to bring in outside food, so if you're using their conference room you're going to have to use these services. I know this is common practice in hotel conference rooms, so although I won't fault them for this, next year I'll try and find an alternative.

    Related to this: when setting up my catering order, I specified that three of my group had dietary restrictions/extreme food allergies. For the very expensive muffaletta sandwiches, I thought they'd at least offer a GF bread option for one or two of them for my G/F colleague, but no. Second, I was told the king cake would be nut free and it was not. Suddenly I saw one of my colleagues leaving the room in the middle of a session and I later learned that he had to go up to his room and take an emergency Benadryl. If he hadn't, he likely would have needed to go to the hospital, for his nut allergy is that extreme. If I put on my request that at least one dessert should be nut free and the only other dessert item is pralines, the cooks should pay attention and put nuts on the king cake. Pretty simple. Attention to detail is crucial. Again, when you're paying extremely high prices for catering, high expectations should be met.

    I would still recommend Hotel Mazarin thanks to its amazing location for visitors to our city, as well as the nice perks, including two comped drinks at the fabulous 21st Amendment Bar. Plus it's just nicer all around than other FQ hotels in this price range.

    03/04/15 | Link | Rating: 3.0
    60. Steven S.
    Superb accommodation, great/friendly staff, very nice breakfast buffet. Room was clean, comfortable and pretty quiet for the most part. Great location in the French Qtr.

    06/03/15 | Link | Rating: 5.0