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Hotel St. Helene in New Orleans, LA

Hotel St. Helene in New Orleans, LA

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Company Info:

Rating: 4.25

Address: 508 Rue Chatres, New Orleans, LA, 70130

    Hotels in New Orleans, LA
    Bed & Breakfast in New Orleans, LA

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    Comments (12):

    1. Bethany W.
    This hotel was EXACTLY what we wanted... historic, minimally decorated yet very elegant, the bed was SO comfortable, the staff was SO sweet... sure, the walls are thin... the building was built in the 1840s! But we partied hard enough to sleep VERY hard & heard no one, even where we stayed: in the room closest to the reception desk. We had a blast, could walk to everything, had parking right in front of the hotel... the only thing is we missed breakfast every morning, which looked like it'd be super cool dining next to the pool, they stop serving at 10AM (lame) but I heard from other yelp reviews that the breakfast isn't that great anyway... we traditionally have dirty bananas from the market for breakfast prior to a walk along the Mississippi every day anyway, so no loss! LOVED this boutique hotel & will definitely book with them again. Cheers, thanks for everything! Love to y'all from Austin, Texas... see you again in a few months!

    26/11/12 | Link | Rating: 4.0
    2. Ananda C.
    This is a newly renovated boutique hotel ideally located in the French Quarter. They advertise free wifi and breakfast, so I will start with the negatives. The breakfast is not worth the calories. It consists of overly sweetened and perhaps artificially flavored muffins and other baked goods. Don't waste your time. The wifi is not free, but rather paid for by a mandatory $8.50 "amenity" fee which covers the wifi and safe. It would be nice to be able to opt out as both are unnecessary.
    My hubby and I stayed here for 8 days in January about 2 weeks after their opening. We were upgraded to a balcony suite because of the length of our stay. The room was nice, small but with an impressive balcony. The suites apparently all face Chartes. We were warned that it might be noisy and it was. Garbage gets picked up at 4:30 am, FYI. The next morning we requested a room facing the courtyard which was lovely. It was the same size but had a smaller balcony and the space was better put to use.
    Staff is super friendly, providing suggestions and doing little things to make our stay more comfortable and fun.
    It was definitely obvious that they had recently opened, housekeeping hadn't figured out a good flow and we had to ask for toiletries when they ran out as they weren't consistently provided. They just got in Euro pillows for all the rooms on our last day. Currently there were not coffee makers or hair dryers provided in the rooms. This would have been nice to know as I left mine at home under the assumption there would be a hair dryer there. Ooops!
    Overall, I would stay here again.

    14/02/12 | Link | Rating: 3.0
    3. Jeannie P.
    I absolutely loved the courtyard balcony room!! I slept with the door open (3rd floor room), and the sound of the pool waterfall lulled me to sleep.  If noise bothers you, do not stay in the French Quarter Balcony rooms.  You can hear all the street sounds.  The shower is massive, but the bathroom is small, so don't plan on spending all your time in there.  The mattress wasn't the best, but it wasn't the worst either.   It's only a couple of blocks from Bourbon St.  Down side...There is no free parking, but from what I hear, that's common down town.  I did not have to pay for wifi, so they must have done away with that amenities charge.... The coffee is excellent.  They said that they use the French quarter market dark roast.  The breakfast is a continental style.  No biggie. The pool was freezing (went in August).  Again, no big deal.  I would recommend this place to people who are on a budget, want to be near Bourbon, but not in the middle of all the partying and noise.

    06/09/13 | Link | Rating: 5.0
    4. Jeremy S.
    The Hotel St Helene is pretty ideally located; in the same block as Napoleon house and the Pharmacy Museum on Charters. It's clean and nicely furnished, having been recently renovated. We were in a standard room, so that is what my review is based on.

    The staff was very friendly; everyone we encountered greeted us warmly and they were all very helpful. When checking in we weren't able to complete their registration because their printer wasn't working, so my only staff related complaint was that we weren't informed of the "amenities charge" and were surprised to find $33 for three nights tacked on at the end of our stay.

    The room itself was nice; it had a little seating area off of the main room and I loved the dark wood floors. The bed wasn't terribly comfortable, but admittedly I'm spoiled with my own and firmness is a matter of preference. The bathroom was small, but the shower was sizable; the water pressure left a bit to be desired, but that could just be because of the location (pressure varies wildly in the French Quarter).

    We were on the second floor facing the stairwell and if you don't have the shutters closed, every person walking down the stairs will look into the room; it's really nobody's fault, but I would request a different room to avoid that next time.

    The hotel, like a lot of older buildings, has paper-thin walls. We could hear conversations in the room next to us and so if you are a light sleeper, this can be problematic. There was also a very loud banging noise randomly all night long on our last night; it woke us up several times and sounded like a door or hatch slamming.  Being on the stairwell meant we heard everybody coming in and out all day/night too.

    The little courtyard in the back is very pretty and you can sit out there at any hour; we spent a little time there on our last night.

    I would recommend this place for short stays (1-2 nights) but I would hesitate with anything longer than that. Ask for a room that isn't on the stairs and consider packing earplugs.

    02/11/12 | Link | Rating: 3.0
    5. Burnished G.
    I just visited the French Quarter and New Orleans for the first time. We met up with friends who were staying in a hotel across the street. They booked their rooms first, so I decided to look around at other, possibly cheaper, options.

    One of the main reasons I chose Hotel St. Helene was the style & decor. I have a more modern taste in architecture and interior design, so a quick view of the website had me ready to book. It's a unique, small and intimate place to stay right in the heart of the French Quarter. I think the max number of rooms is only 12 or so. This was a nice alternative to a chain or larger hotel in the area.

    Upon arrival, we were greeted by a friendly host at the front desk. We arrived early on a Sunday and expected to simply check our bags at the desk while we wait for our room to be ready. To our surprise, the room was already good to go, so we checked right in. The gentleman was very helpful when we asked for a lunch recommendation and gave us a map of the French Quarter. The map was something we carried around our entire trip.

    We were placed in an interior room (no balcony or exterior views) on the second floor at the top of the stairs. We didn't request a specific room, so we were fine with the accommodations. The room was decorated like the website shows, however a few details were missing. These are not deal breakers (for us) by any means, but something to note.

    - There is no elevator. So just be mindful if that's something you require.
    - Although the pool area is nice, it's not large enough for a "lounge" area. If you are the type that likes to lay out by the pool on vacation, pick a different hotel. If you just want to enjoy coffee and a newspaper at a little bistro table next to it, you're in the right place.
    - The room did not have a hair/blow dryer.
    - The room also did not have a small refrigerator.
    - The room did not have a coffee maker, but I believe the breakfast area had coffee available.
    - The bathroom did not have a bath mat. We used a hand towel, but stepping onto wet marble tile is a recipe for disaster.
    - The bathroom also did not have a bath tub, but no big deal. The shower was super narrow however.
    - The walls are paper thin, so if your stay is during a busy time of year, you're definitely going to hear it! Especially if you are in an interior room at the stairwell. Foot traffic alone will be an issue.

    The only major downside to the room was the bathroom faucet. It simply wasn't tightened enough and each time we would turn the water on, it would be all the way "on" before water barely came out. My husband tightened it with his hand the best he could. I offered to contact the front desk to see if they had a maintenance person who could fix it, but we decided not to bother.

    The continental breakfast is a joke. Apples, oranges, muffins and pastries that taste store bought/prepackaged, small plastic cereals, etc. Just skip it and walk 2 short blocks to Cafe Beignet on Royal St. You will not regret it!

    The one thing you cannot beat with this hotel is the location! It was hands down the right spot for easy access to all sides of the French Quarter.

    Would I choose this hotel again given a 2nd visit to the FQ? It would depend largely on the price. For $135-165/night I expect basic amenities, which the Omni Hotel (where my friends stayed) provided for $10-15 more per night. Sure, it wasn't as personable and modern, but with a roof top pool and all of the amenities listed, go there instead.

    22/05/14 | Link | Rating: 4.0
    6. Alex S.
    We found a great deal for a four night stay on Kayak and we couldn't have asked for a better bang for our buck. It was located so well, right smack dab in the middle of the French Quarter and the street wasn't terribly busy so getting in and out was never a problem. The staff was very friendly and the rooms, corridors and pool area we picturesque (the pool was a little chillier then I expected, probably awesome temperature in the summer, we went in April however.)

    The rooms were impeccable with all of the amenities you could hope for, a big flat screen that could be pulled away from the wall and angled any way you like, toward the bed, toward the seating nook, there was a nice digital safe, an ipod dock with great sound and the shower was large with top to bottom glass walls and tile floors. The room was a sort of sheik plantation style, all white walls and wood work with black wood floors, my girlfriend's dream floors!

    Thanks sooo much Hotel St. Helene and it's wonderful staff!

    27/04/13 | Link | Rating: 5.0
    7. Brandon K.
    I only had two issues with this hotel. Unfortunately, both were pretty major. The walls are paper thin. Walking by rooms, you can hear conversations from inside the rooms, and from inside the room you can hear people all the way down the hall or even down stairs. Also, it was the most uncomfortable bed I have slept on in years.  With that said, it's a beautiful hotel. It's in the heart if the French quarter, two blocks from Jackson square. A few important things to know (these weren't significant to me, but I realize they will be to many people): you have to pay for parking (we parked in Omni's secure garage for $40/night), the tv only gets about 8 channels (we weren't in our room much, but it's nice to relax every now and watch tv every now and then), the other major issue is that there are no elevators. So if you are in the third or fourth floor.....have fun with that. It wasn't a huge issue, but after walking 5 or 6 miles a day, going up three flights of stairs wasn't the most enjoyable thing.

    TL;DR- nice hotel, good value, lots of stairs, terrible bed, noisy, expensive parking.

    06/06/14 | Link | Rating: 4.0
    8. Joseph M.
    Great hotel right in the French Quarter.  Rooms are comfortable and modern.  We were greeted as we walked in by Wyatt the front desk person and he made sure that we felt welcomed.  He drew out a map of local places to eat and be entertained and offered loads of suggestion.   I have found my new place to stay each time I am in NOLA

    04/01/15 | Link | Rating: 5.0
    9. Jason H.
    Awesome hotel. Very quiet for the location. We stayed three nights and from the moment we checked in, we were greeted with friendly smiles and service. I would recommend this hotel to all my friends who will plan a trip to New Orleans.

    20/06/14 | Link | Rating: 5.0
    10. Racquel S.
    This is a quaint boutique hotel close enough to the madness that is bourbon st . Walking distance to restaurants/museums /entertainment attractions .The staff are friendly ,free breakfast daily. Relatively quiet area with clean rooms just next to the pharmacy museum. I would definitely recommend this place

    11/08/14 | Link | Rating: 4.0
    11. Donna H.
    Very convenient location, nice people and nice place.  Something about the central metal stairs cause people clomp.....all four floors.  There is set of wooden stairs in the back, by the pool.  The mattress isn't comfortable with two people, there is is a choice of 6 pillows.  When the door closes, the striker plate bangs on the door plate.  There is a hairdryer, phone, TV, iron, ironing board, safe and clock in the room.  Once the heat is turned on for the winter, there is no air conditioner.  If it gets warm you have to run the ceiling fan.  If you intend to stay out late, noise probably wouldn't bother you.  Continental breakfast under the stairs by the pool area.  Apple, cereal, yogurt, granola, croissant, Danish, coffee, OJ.  Ice machine in that area.

    03/01/15 | Link | Rating: 4.0
    12. Jeff G.
    Great, friendly staff. They were all very helpful and accommodating with all of my needs.

    29/04/15 | Link | Rating: 5.0