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Hyatt French Quarter in New Orleans, LA

Hyatt French Quarter in New Orleans, LA


The Hyatt French Quarter is located in the French Quarter adjacent to Bourbon Street in New Orleans, Louisiana. The smoke-free hotel offers 254 guestrooms with 12 foot ceilings, completely renovated in 2012. Many rooms include balconies that overlook the French Quarter, courtyards or Bourbon Street. The hotel is located within walking distance of the Audubon Aquarium, Bourbon Street, Jackson Square, Royal Street shopping, French Market, Streetcars and the New Orleans Superdome.


Established in 2012.


Company Info:

Rating: 3.74

Address: 800 Iberville Street, New Orleans, LA, 70112

    Hotels in New Orleans, LA



    Comments (98):

    1. bea P.
    As most people have mentioned the hotel is in a great location if you wish to be near the action in the French Quarter. The building is undergoing extensive renovat ion and it looks great if somewhat minimalist in its decor. The rooms are generally comfortable if a little stark. The biggest problems are 1) lack of service and 2)the nickel and diming for every amenity. As an example of lack of service we arrived on December 25 and had our car valet parked. The attendent stared at us as we hefted our bags out of the car. We schlepped our bags over to the front doors (not automatic opening and very heavy) and yanked them open and held them to get our bags through. When later we placed an order at the cafe (Powdered Sugar cafe) I noticed that the cashier essentially disappeared for 10-15 minutes while we were waiting for our 3 beignets. During that time another couple came in and paced around, hollered into the back hoping to get someone's attention as they had just arrived and were also hungry. No luck. They eventually left and went elsewhere. As to the nickel and diming, they charged $36/day to just park your car, the internet in the Business Center costs 45 cents/minute and in the bar it costs $6 for just a bowl of nuts. We ordered an appetizer at the bar, the Charcuterie plate and it was basically Boar's Head Mortadella, Salami and Ham. We asked for a couple of pieces of bread to go with it and they charged us an additional $2. This place looks lovely but frankly they don't understand customer service.

    06/01/13 | Link | Rating: 2.0
    2. T C.
    Beautiful hotel that I would NEVER recommend to anyone. Most of the staff was friendly, with the exception of Kent who was very rude to us. They told us they do not allow ice chests in the room, although we saw many others taking ice chests up to the rooms. When we left for the day, the staff went in our room, and snooped through our belongings. Then they did a security lock-out on us. They said we had too much beer in the room, and that was not allowed. Upon return to the hotel that evening, we were escorted to our room by security, and had to get rid of our "excess" beer. We had to leave it at the bell desk until after we checked out. They stayed with us in our room, and actually counted each beer in front of us.  We were told they only allow 12 beers per room, and  people should not drink more than that (it was just more than a case of beer, by the way). When we approached the management, they said it was all our fault and  they would not disclose this "excessive beer" policy to new guests. When we said we would never stay there again, we were met with dismissive shoulder shrugs. Horrible guest services throughout the entire stay. Do not stay here!

    14/08/13 | Link | Rating: 1.0
    3. C N.
    We stayed in room 411, which was spacious and QUIET (!!!) even though this hotel is smack in the middle of the action.  It  has been beautifully refurbed, the staff were great, and the location can't be beat.

    09/10/12 | Link | Rating: 4.0
    4. Delphine G.
    Had a fantastic stay at the Hyatt French Quarter from Feb. 9th-13th, 2013.  Our room was 311 on an interior balcony.  Extremely quiet and huge room, 1 king bed, a make up table with floor to ceiling mirror, a sitting area with couch and table and a very nice, large bathroom.  You really appreciate the quiet room after a very noisy, fun-filled night in the clubs on Bourbon : )  They were very strict with security for Mardi gras festivities, with each quest having to show your wrist band to security before entering the building.  Also the Canal Street entrance was not accessible during Mardi Gras, which wasn't a huge deal, but it would have been more convenient to access directly from the parades instead of walking a block to the main entrance.  It was a really enjoyable hotel stay and a very convenient location.  Free wifi in the lobby, but paid wifi in guest rooms.

    07/03/13 | Link | Rating: 5.0
    5. Polly M.
    GREAT location, in the heard of the French Quarter.  Very friendly staff.  BIG rooms.  This is more of a corporate hotel and does not have local charm of some of the smaller place.  But if you are staying at a Hyatt, than you know what to expect in that sense.  You also get incredibly consistent service, which is a plus.  The only problem with recent renovations is that there was a bit of a fresh paint smell in my room.  Would love some flowers or vaporizer to get rid of that.  The bed was extremely comfortable.  Heaven to crawl into after a night out on Bourbon Street.

    20/08/12 | Link | Rating: 4.0
    6. Shelly Cooper, Smelly Pooper R.
    Drove a long way from Chicago for a wedding in NOLA and was looking forward to staying here. We had to make several stops along the drive, as we were traveling with our newborn son. We arrived much later than check-in and I made the mistake of not calling ahead to let them know. I figured that a reservation was a reservation, and I was still planning on paying them for that night despite getting in so late. As it turns out, it didn't matter, and the hotel had sold the room to someone else. The manager on duty said he could help us find another room in the area. He went back to his office, and came back shortly. Having sold our room, I was hoping he would be more accommodating and have a list of alternate hotels nearby. Instead, he tried to push us to the other Hyatt Regency, way out by the Superdome. I guess he wanted to make sure that Hyatt somehow still got our money. This made no sense to us, since all our friends in town for the wedding were staying in the French Quarter. We ended up looking on our own, and found a room at the Wyndham down the street.

    29/05/13 | Link | Rating: 1.0
    7. Three XL T.
    Aka "Bourbon Wyndam". Awesome service, huge rooms, and a bar by the pool. Very clean hotel. Recently renovated, will not disappoint.

    06/06/12 | Link | Rating: 5.0
    8. Mari D.
    I enjoyed the accommodations. I requested an inside room to avoid the street noise though the side of the hotel we were in was quiet.  It was within walking distance of everything. Bourbon street was just around the corner so that was great.

    24/06/13 | Link | Rating: 4.0
    9. Jennifer L.
    This French Quarter Hyatt hotel gets four thumbs up from me and my sister!  Not only is it a beautiful hotel, its location is prime.  Close enough to soak in the craziness of Bourbon street, but just at the cusp such that you can veer off as you wish if you've had just enough of crazy.  Not to mention their attention to detail!  Upon arrival, the concierge asked what brings me to New Orleans.  I mentioned I was celebrating my 30th birthday.  Within minutes of settling into our beautiful hotel room, we were delightfully surprised with a bottle of champagne.  What a way to start out the trip.  Thank you Hyatt French Quarter!

    30/06/13 | Link | Rating: 5.0
    10. April C.
    We got a balcony room so I knew there would be noise to deal with. Unfortunately we were also put in a room right next to the gym. I was rudely awoken before 8 am when the headboard started vibrating due to the machines next door. Do not stay on the second floor if you can help it.

    18/11/12 | Link | Rating: 2.0
    11. cathy e.
    Visited in July. The pool was really nice. Our room was very comfortable and quiet. I'd stay here again.

    23/09/13 | Link | Rating: 5.0
    12. Jennifer W.
    Kicked out of hotel for moving alarm clock/iPod player.  Booked a three night stay at this hotel. On day number two I have a run in with a cockroach in the bathroom. I called the front desk to inform them. They offered to have the room sprayed.  This was perfect! So I let them know we were leaving for the day if they wanted to spray the room n clean it, that would be great since the room had not been cleaned the day before. After attending the saints football game, I return to my room unable to open the door with my key card.  I go down stairs to get a new one, at which time I am then escorted back to my room by security n been told I needed to remove all my belongs because I had damaged the room. The damage was the fact that I had moved the alarm clock iPod player to a different spot in the room. Which was still in full working order. I'm still trying to figure out what the damage was, not a thing was broken n the room was very organized, I'm a neat freak!

    02/10/13 | Link | Rating: 1.0
    13. Carrie N.
    We just got back from the French Quarter and stayed at this beautiful hotel 2/23-2/27/13.  It was our first time to NOLA and this hotel was the icing on the cake!  We LOVED this hotel...it was very clean, comfortable with large, beautiful new rooms and a wonderful bed!  Room service was great! If you are coming the NOLA to experience the French Quarter, this is a perfect hotel to stay at - it is steps from everything.  Well done, Hyatt!

    14/03/13 | Link | Rating: 5.0
    14. Todd C.
    We only stayed here 1 night and I can't rate the restaurant or pool area, but the location is great , we had a fantastic rate, the lobby was modern and welcoming, the room was very spacious, updated and clean.  Can't think of anything negative to say, so can't take away a star.  I hope to stay here again.  if you're looking to explore Bourbon street, this hotel kicks things off on the Canal side of the French Quarters.  If you plan on hitting up the gay bars on Bourbon, this could be a bit of a walk back and forth.

    03/09/13 | Link | Rating: 5.0
    15. Michael J.
    Had a GREAT stay with a room on bourbon, we had old french windows that opened to view on canal. Be weary as prices change volatile with diffrent events, one night it was 112 the next 300.00!  If you can afford it and your going to get bourbon-faced this is the best solution!

    13/03/13 | Link | Rating: 4.0
    16. Jonathan Z.
    When I stay at a room I want two things: a nice hotel and a clean room. While the hotel is nice, it was filthy. Pubic hairs on the towels, long hair in the shower, and dirty carpet in the rooms are unacceptable. When leaving for dinner one night I heard another guest complaining about a mouse in her room. I will not stay here again.

    03/01/13 | Link | Rating: 1.0
    17. Luis P.
    I love this place; my home away from home in NoLa. While my cousins prefer the Royal Sonesta down Bourbon, this is my choice. Great location just inside the quarter and off Canal St. Absolutely beautiful loft-like rooms. For a national chain, these are very boutique-like accommodations. Rooms are modern and spacious with a lounge area that could even sleep a couple more people, but which makes for a great relaxation area to chat with your mate. Some rooms have balconies overlooking Bourbon and some face inward to the pool and garden. I am happy to ask for one just looking down towards the quarter, no balcony and no street noise. The Red Fish restaurant is downstairs and there is a Starbucks in the lobby, if you need any of that. There is a cool restaurant / bar on the corner across the street the name of which escapes me but that is a lot of fun to go to for a bite and drink at the bar. Funky fun crowd. I would be extremely happy if every chain hotel were like this.

    08/07/14 | Link | Rating: 5.0
    18. Melinda F.
    Stayed here this past weekend and even though I had a few issues they were not enough to mention and not only were they addressed promptly, but I was nicely  compensated. This is my fourth stay in New Orleans and fourth French Quarter hotel and this will be the only one I will return to on my next stay likely next year.
    While it's a very nice hotel convenient to everything I must say you are missing the very best this hotel has to offer if you don't visit this hotel bar they have the BEST staff I have ever encountered especially Nicki and Stephen.....I'm not sure if I'm spelling their name correctly, but they made my 5 day stay at the hotel more then enjoyable I wish I could have taken them with me. The entire staff was AMAZING, but they were my highlight....oh and the AllState guy, but that's an insider!!! Thank you Hyatt French Quarter for getting hospitality right!!!!

    13/07/12 | Link | Rating: 4.0
    19. Heather A.
    Excellent for our family.  Very clean, really friendly staff and a great location.  We'll definitely stay here again!!!

    13/07/13 | Link | Rating: 5.0
    20. cindy k.
    This newly remodeled hotel was so much nicer than I expected. I am not a fan of large hotels, but this one was designed in such a way that it had a smaller, more intimate feel from the moment you walked in. This was aided by the fact that it sprawls out horizontally, but only has four floors, which eliminates those long waits for elevators. I found the staff to be accommodating and courteous. The room was large with nice amenities including a refrigerator that was NOT filled with overpriced food that I did not want! Of course, the fact that I got a good deal on Hotwire for the room make me like it even better. The location is really convenient in the Quarter and I was comfortable walking to and from here during the day or night. The reason I gave 4 stars instead of 5 is that Wi-Fi was only free in the lobby and restaurants, not in the room.

    Rita D

    16/03/13 | Link | Rating: 4.0
    21. Anthony J.
    Nice hotel and a good location on the edge of the French Quarter.  There is a decent bar and  a nice cafe on the first floor.  It's great there are entrances on all sides so you can easily access the building no matter what direction you're coming from.  The service desk was very helpful and they held our bags on our final day after we checked out while we went on a city tour.  We would stay here again.

    05/10/12 | Link | Rating: 4.0
    22. Steve M.
    I was here Dec 2013, finally getting back on Yelp.  An excellent hotel, large clean rooms with quick service.  I found it very helpful on my night out that a fellow was downstairs that gave excellent directions to orientate myself to the area and which way to go, as well as recomendations of places to stop and see.  It was also helpful to store our bags for a few hours after checkout to see some more of the french quarter during the daytime.

    19/03/14 | Link | Rating: 5.0
    23. Patti D.
    This hotel was awesome, right next to bourbon street and the room we had is huge. Tons of staff at the hotel to the point where it was almost uncomfortable at how much they wanted to help you. But it was seriously a great location I would stay here again.

    21/09/13 | Link | Rating: 4.0
    24. charise u.
    Beautiful, new, clean and very modern hotel just a block off Bourbon.  They have the friendliest staff, always wearing a smile and very attentive to the needs of their guests.  The location is very ideal.  If you want a good night's sleep, then steer clear away from  Bourbon as the party never stops there.  Hyatt French Quarter rocks!!! Hope to be back soon.

    08/11/13 | Link | Rating: 5.0
    25. Damon N.
    I am insanely impressed with this hotel. The room is very nice and spacious. But, that is not why I am giving this 5 stars. We were out on a ghost tour and had to abandon it because of a evil storm of doom. Talking insane rain. We got massively soaked and when we finally made it back to the hotel not only did the give us extra towels but they also took our shoes to dry them and brought us a fan. Best customer service I have ever had from a hotel!

    09/05/14 | Link | Rating: 5.0
    26. Heath L.
    Great staff and even better room.  Literally stumbling distance from Bourbon St.  If you are traveling to the area and can afford a nice hotel this is the place.  Concierge is great and very helpful!  The rooms spacious and surprisingly quiet. The room seemed recently updated. I assumed the noise would be obnoxious considering we stayed over St. Patrick's Day weekend. The hotel was less than a block from the parade route- what an added bonus.  

    Minor issues: I would not deduct a star but it is worth mentioning.  Internet is 10 bucks a day.  Seems like this is a bit old fashioned.  Also we were told the pool was heated. It was not...  again not a deal breaker but I did tell my kids about the "heated" pool.

    All in all great hotel and kid friendly!

    18/03/13 | Link | Rating: 5.0
    27. Sunset W.
    So a couple of things. 1st off... don't stay here if you enjoy privacy & respect. When we left the room one day to go to Jazz Fest the maid floor manager (or at least she spoke  to the other maids as if that's her role) was standing outside in the hall and gave us a nasty look. Then about 5-10 min later one of my buddies went back up to the room and was confronted by 2 security guards who said "what's your room number" as if they were the police.

    He told them and then they said that one of the staff members complained about a smoke smell?!?... they then escorted him to the room so they could  search for themselves!?! Obviously there was no smell b/c none of us are smokers AND the room windows are locked shut so you couldn't smoke if you wanted to!!! So they searched and found nothing, but I have NEVER had a hotel search a room like the fu*cking FBI!?!

    So invasive and rude... not even a phone call... just confronting guests at random in the hallway and asking what room they're in + searching it... and two huge security guards... honestly?!?

    2nd problem... MOLD... all over the bathtub... soooo nasty to think that other people's filth isn't getting cleaned up for next customer... makes you wonder how nasty the rug & beds really are.

    Anyway, NOLA is kinda a dirty town anyway, so we rode out the last night there instead of moving all our stuff.

    But I would NEVER recommend this place to other people... especially for the $300 bones a night they bill. Stay at a holiday inn and you'd get the same quality room... only difference is the Holiday Inn won't SEARCH guests rooms and they cost a lot less.

    2 stars b/c the lobby & pool are kinda nice and location is very central... otherwise I'd say it was a total BUMMER on the BAYOU

    07/05/13 | Link | Rating: 2.0
    28. C M.
    We have stayed at this hotel long before it was the Hyatt French Quarter (Chateau Sonesta, then Chateau Bourbon) based on the excellent location to Bourbon Street, access to the Red Fish Grill, mostly spacious rooms with some having Bourbon Street balconies, 24 hour room service, work-out facility, and excellent staff. We will now ONLY stay at the HYATT FRENCH QUARTER for ALL future trips to New Orleans based on how they treated us during a recent emergency we experienced while guests at this hotel. We arrived in New Orleans for Mardi Gras on Friday, February 28, and my husband had a heart attack that same night! (Not the kind where he collapsed and the ambulance rushes to his aid, but the kind where he woke up after having a somewhat restless night with an inexplicable pain in his shoulder, and after Googling "angina" taking a cab to the ER and learning he had a heart attack at that point.) Long story short, he ended up having a quadruple bypass at Tulane Medical Center, which obviously extended my stay while my husband was in the hospital. Manager, Derek Chivers was so compassionate and accommodating by arranging to give me the best room-rate possible for the additional stay. Every night when I returned to the hotel after being at the hospital all day, I was always greeted by a friendly staffperson asking about my husband, as well as how I was! 5 days after his bypass, he was released from the hospital but not given the ok to fly back to Austin, Texas for a few more days. I requested that we be moved to a room with two beds, in order to allow my husband to sleep better. The day before he was released from the hospital, Mr. Chivers told me to simply leave our luggage packed and that they would move everything for me. I was beyond pleasantly surprised when hotel staff was waiting for us prepared with a wheelchair to take him to our room, and to find that we were now staying in a fabulous suite that allowed my husband to recuperate comfortably, take sit-showers, and was more than spacious enough to safely walk around the room! (Per doctors orders.) During this time, housekeeping came by to check on us several times and after hearing that he was having a bit of trouble getting comfortable in bed, brought us several additional pillows to help support him, and therefore sleep more comfortably. One morning, they even closed the doors to the hallway because they were cleaning the carpet and wanted to be sure the sound didn't disturb him! Room service attendant, Joseph Russo, called several times to check in on him and to confirm whether he needed anything! When we checked out, I called for a cab in advance and asked if they could let the cab driver know what our circumstances were. We were thrilled to see a larger and more comfortable black SUV waiting for us with a driver that was so careful not to drive over bumps, etc! Overall, the service during this stressful time was above and beyond what we would expect, but very much appreciated! In sum, I wish to convey that there are not enough stars that I could rate in this review that would reflect the excellent and caring service we received in a time of great stress!

    23/03/14 | Link | Rating: 5.0
    29. Stacy C.
    I'm torn between 3.5 and 4 stars. This modern Hyatt Hotel has a great location right on Bourbon Street so made late nights out easy to get back to your bed. But since it's so close to Bourbon Street you can still hear a lot of noise.  My suggestion is to ask for the highest floor if possible.  We were on the 3rd floor and could still hear.  The staff was very friendly during check in and when we had asked for more towels etc.  The rooms are large (mainly comparing to NY standards).  There is enough room if you wanted for an extra roll out bed.  The bathroom and bedrooms are clean however in the bath tub our white curtains seemed to have some stains on it.  If you're going to use white, make sure its spotless!

    31/10/13 | Link | Rating: 3.0
    30. Carla Z.
    Comfy beds, big room, we had a corner room with a balcony which was great, nice secluded pool, everything was clean, housekeeping was excellent, Concierge were very helpful. Only issues were no tub and noise on streets which cannot be helped. We would definitely go back when we are traveling to New Orleans.

    09/08/14 | Link | Rating: 4.0
    31. Matt S.
    Beautiful 14 foot ceilings.  Modern gray walls.  This hotel is only 4 stories tall, but it's got the perfect punch of historic reverence combined with modern day glam.

    Location location location!  This Hyatt is in the heart of the French Quarters and only a block or two from the craziness of Bourbon street.  So this place is ideal since you will have a little buffer from all the crazies of bourbon street.

    The hotel itself is gorgeous--modern and refreshing yet still appropriate for the historical French quarter district. I loved the ceilings, they a good 14 feet high, so the room felt very spacious and airy.  The room also had a small balcony that overlooked the hotels courtyard.  The beds were large, we had two doubles for three people, and I had to share a bed but i didn't feel cramped at all.  I definitely would stay here again if I were to return to NOLA.

    18/03/13 | Link | Rating: 4.0
    32. Jon W.
    The hotel is in a convenient location close to Bourbon street.  It was my first time to visit New Orleans.  I was surprised by the stinky smell on the street probably from drunk people puking. However the hotel itself is nice, clean and modern.  We got an inside room which is quite.

    The hotel public area has free WiFI but it costs roughly $12 per day to use in room.  I tried to use the WIFI in the lobby but I could not connect it. A nice concierge lady told me to use an access code.  Then I found this access code can be used in room as well. So we didn't pay for WIFI for the whole stay.

    The hotel has buffet breakfast setting for weekends.  The food is very basic and it doesn't include coffee.  It is around $12 per person.  We tried it for one morning.

    We got the room from the Hotwire so the price was reasonable.  We didn't encounter any problem until the last day morning the maid knocked the door at 8:50am trying the clean the room.  We didn't put the "don't disturb sign" because there was no one in our room.  

    Overall it was a good stay.  I will stay in this hotel if I visit New Orleans again.

    26/06/13 | Link | Rating: 4.0
    33. Andrew W.
    Always stay at Hyatt when I can, which brought me to this hotel in NOLA. The hotel is still new from the recent renovation (from last year or so).

    The room we had, was nicely appointed with the NOLA charm with Hyatt modern flair throughout.  The rooms had 12 ft ceilings with modern furniture and a modern motif. I know some people may have problems with that, but it is a Hyatt and that is part of their decor/style.

    We stayed here on a festival/convention weekend, so it was a little noisy on Saturday night and and Sunday morning. But what else do you expect when you are on the corner of Bourbon Street... but for the area, it was actually not too bad.

    There is free WIFI in the cafe area and the lobby, but the rooms are on a pay system.

    The service was superb. The front desk to the valet, it was excellent. I will be staying here again.

    07/08/13 | Link | Rating: 4.0
    34. Kimberly H.
    Great location just steps away from Bourbon Street! The front desk staff was friendly and the rooms were spacious and clean. The concierges will walk you through any of the local tours and offer insight into which are more bang for your buck. There is a small cafe in the lobby, which is perfect for a quick bite before you leave for the day. I also loved that there were multiple entrances on different sides of the building, so you could get in quickly, especially late at night. If you are driving in, be prepared to pay $40 a night for valet, but the attendants are very professional and lightning fast! I would definitely recommend the Hyatt when visiting the French Quarter.

    29/11/13 | Link | Rating: 4.0
    35. Michele P.
    We picked this hotel because of it's location in the French Quarter.  We were very pleased with the hotel overall.  The rooms were large and clean, service from the front door to the desk, to the restaurants was top notch.  The only reason for not giving 5 stars was that the maid did not leave refills of shampoo and conditioner each day.  We should not have had to call for these each day.  Every Hyatt I've ever stayed at has given these each day.

    03/12/13 | Link | Rating: 4.0
    36. Anastasia T.
    OK, good location I know...but what a boring overpriced hotel! I would have not stayed there but we did hotwire and that is what we got (which was very good considering what their regular prices are). The rooms are OK size...and nothing memorable about them other than the thin walls. The TV channel selection equivalent to a highway motel's. They charge extra for internet for EACH PERSON/computer!!! Oh, yeah, if you are a member it's free but only for one person. The cafe' place is pretty bad. Nicely decorated and all, but the worst water-based coffee one can get for the price of designer java. In fact, it was the worst coffee I've had period. And the people behind the counter were totally rude and unresponsive. "Do you have lattes?" (no menu to see) "Yes" " What kind?" --with attitude: "Well what kind do you want?"
    I mean I know these huge corporate hotels don't pay their employees sh--, so I understand why nobody there is genuinely friendly or helpful (you got to ask a couple of times to get a lukewarm response), but dude, from all the posts you could have in a hotel, this is THE BEST! OK? You are not cleaning after strangers and you are not standing outside in the cold or heat waiting to greet people, so shut up!

    14/04/13 | Link | Rating: 2.0
    37. Joe H.
    Hotel is OK - not too dirty but not exactly that super.  Room has clean design and overall service is OK.  If you can get a good deal, then it's worth it.  
    It's true that it's in the French Quarter, but seriously with many hotels just a couple of blocks away, the location isn't really that special.  Only benefit I get from the hotel location is being able to get a smoothie on Bourbon St and get back to our room in 5 min, so the ice did not melt yet.

    19/07/13 | Link | Rating: 3.0
    38. Kim E.
    I stayed at the Hyatt for my best friend's bachelorette party.  I was the organizer and had 4 rooms booked.  I called the Monday before our trip and requested that our rooms be placed near each other and that we have early check-in.  Obviously these things are all based on availability.

    When I arrived at 1pm on Friday, none of our rooms were ready.  I asked again for early check-in and was told our rooms would be ready "shortly".  Also, since I was the first to arrive, I asked that my room be ready first.  The front desk said they would call me as each of the rooms became available.

    My friend and I dropped off our bags with the hotel and headed for lunch.  After lunch we headed back to the hotel bar to have a drink while waiting for the hotel to let us know that at least one room was available.  Around 2:30pm, the remainder of our party showed up (and well, ready to party), so I inquired with the front desk again.  One room had been ready to go (I received no phone call), and they were finishing up a second.  I took the keys and send the girls up to store their bags, while I continued to wait for the other two rooms.  Despite me checking in repeatedly at the front desk, the third room became available at 3:30pm (check-in begins at 3pm) and the last room (which was my room despite my asking for it to be first and all 4 rooms being identical) became avail at 4pm.  While I understand that early check-in is based upon availability, it is absolutely possible to have the cleaning staff clean certain rooms first.  In addition, it is important to manage your guests expectations when they make these requests - when I hear "shortly," I expect something in the next 20-30 mins.  Not 3 hours later.

    The topping on the cake was when the staff brought out our bags from storage.  My friend had brought a couple of bottles of alcohol, which she was carrying in a box for a case of wine.  She had checked this with the hotel while we waited for our rooms to become ready.  When the staff brought out our bags, he informed us that there would be a corkage fee charged on our wine to bring it into the hotel (keep in mind what we had was in a closed box so he was either assuming based on the box or had opened the box to inspect).  He said he had to get the director of operations to tell us what the corkage fee was.  He was extremely rude to us (and not to mention, no one bothered to tell us about this at any point beforehand, including when we dropped off our bags).  He had yet to actually bring out our box and was keeping it hostage in the back.  He did bring out some of our nonalcoholic drinks (water, soda, etc) and left behind the front desk and refused to give to us.  At this point, I was already extremely upset about how our early check-in (or, even past 3pm, general check-in) to our rooms was being handled.  A more senior staff member arrived and seeing that the situation had turned significantly worse, advised that no corkage fee would be charged.  Btw, I have NEVER heard of a hotel charging a corkage fee to bring alcohol into your room.

    At this point, we then demand the rest of our belongings be brought out to us.  Of course, the "corkage fee" staff member who had started this mess was no where to be found so we tried to explain to the manager what we're missing (including the items that were still behind the front desk).  "Corkage fee" guy reappears only to stand off to the side and, I kid you not, flex at my friend (who is female).  I have never experienced such a lack of respect and blatant attitude anywhere.

    I would love to give this review a 1 star, but given the quality of the hotel rooms, the  location, the hotel/pool bar staff, I had to be fair.  However, the staff needs to get it together (and in some cases, need a real attitude check) - at $300 plus a night, you don't have a bunch of schmucks staying there.  We deserve much better service.

    22/04/13 | Link | Rating: 2.0
    39. Karen C.
    This place was a lot fancier than I had anticipated. I would say swanky even. I originally booked the room when it was still the Wyndham. I went to double check on my reservation and found out the hotel had changed hands. It was a relief to find the reservation had transferred over.

    We arrived all flustered after becoming lost in rush hour traffic. The staff was lovely and accommodating. Upon entering our room, my friend and I actually took a photo because of how fancy it looked. We then immediately checked for bedbugs and were quite happy to see that the beds looked brand new. No obvious signs of the creepy crawlies.  It was a joy to discover that our room was on the second floor and had double French doors leading out to a courtyard. Perfection.

    I can't comment on the pool as it rained the entire weekend we were there. I will say the hotel doesn't appear to have a gift shop and as such we had to jog over to the Walgreens for some umbrellas. Not a big deal, just something to note.

    Overall, I was thrilled with the location, the charm, and the cleanliness of the hotel. The staff was super friendly and the beds were super comfy.

    13/06/12 | Link | Rating: 4.0
    40. William L.

    Isn't that what they always say?  When I heard that Hyatt was opening a new property in the French Quarter, I felt as though I had found my new home away from home! See, although I live in Chicago, I try to visit NOLA once a month or every few months (in the summer), and although I know a person or two, I do not always want to be in the way, and well, lets face it, you do not always want your friends to see you slashed.

    After opening May 15, I decided to book a room and see what this place holds.  For those of you who know the area, this property used to be a Wyndham.  As a frequent guest of Hyatt's Gold Passport, I am glad for the change.

    First - Its Location: Yes, it is in the French Quarter.  This means you can easily (as if it isn't easy enough) get to all the bars, pubs, and food you want as you can walk anywhere.  The property entrance is actually on the corner of Iberville and Dauphine, just a block from Bourbon St and a block from Canal.  

    Second - Its Location:  The French Quarter was not created equal and there better and worse parts.  At this end of Bourbon Street you will find the strip bars, gentleman's clubs, and the like.  It tends to be a bit seedier and dirtier.  If you are traveling with young ones, be warned - plenty of skin. If you are here for a bachelor or bachelorette party, then you are really close.  Otherwise, you will probably want to walk a few blocks to the more tame and traditional parts of Bourbon St.

    Third - Its Location:  The property does have a number of rooms with balconies over looking Bourbon Street (with great views of the 24 hr Krystal).  You maybe tempted to grab one of these rooms (as I did) thinking you will see some crazy party goers, etc, but since it is the lower end of bourbon, expect to see/hear drunk people all day / night long.  It was surprisingly quiet late at night, but then again, there were no major festivals / parades when I was there.

    The property, furnishings, and rooms are all new.  Comfortable, cozy, and clean for sure.  I uploaded some pics of the room and the property.  Our King room did not have a desk or table, which made using the laptop a little more difficult.  There was a small table on our balcony (that came with a sign sternly warning us that the limit was 26 people!!) The bathroom was spacious with plenty of toiletries.

    When I tried to find out if they had a pool, I looked over the room for that little book of hotel services.  No such luck.  I asked the front desk and I was informed that they do have a pool.  It is on the 2nd floor courtyard and was fairly quiet, considering what was going on a block away.  I was told that they are going green by not printing that book of hotel services, but rather keep everything on the hotel TV.  

    (Side note: How much energy is used to print 1 hotel book versus each and every time someone has to turn on a TV and navigate a bunch of options?? But I digress).

    So, if you want Room Service, check messages, find out the pool hours, or anything else really, you must use the TV and use a clumsy remote to figure it all out.  Of course, if you do not turn on the TV you will not know this (unless you read my review or asked the front desk).  Its a little annoying but not a deal breaker.

    The staff were amazingly friendly, professional and sincerely smiled and went out of their way to help guests.  There is an on site counter style eatery, with options through out the day at reasonable prices.  There is a CVS and Walgrees across Canal where you can get a lot of items you may need as well.  There is a gym, business center, and all the cool things you would expect from a Hyatt.  WiFi was free, you just needed to login each day.

    It was a little pricey at nearly $250/night (for the Balcony King) but it was also opening week and I am sure demand was high!  I recent check shows prices under $200/night.  I would certainly stay here again, although I am sure to be happy with a regular room, saving the balcony for special events.

    06/06/12 | Link | Rating: 4.0
    41. Stephanie C.
    I was really impressed with this hotel. It has everything you're looking for while in NOLA.
    1. Great Location: Right near Bourbon. And there is a Canal Street Entrance.
    2. Recently Renovated rooms are CLEAN and gorgeous.
    3. Friendly staff.

    The only downside: The Concierge wasn't that helpful. I think he was used to corralling guests to the typical tourist attractions. But, we were looking for something outside of Bourbon Street. A local who just happened to be in the hotel lobby at the time ended up givnig us suggestions that we LOVED! (AKA go to Frenchman Street for some great music and bars)

    I would really recommend this hotel.

    05/07/13 | Link | Rating: 4.0
    42. Rachel P.
    We had a bachlorette party at this hotel and by far the best part about it was Chris Luthringshusen, the Food and Beverage Supervisor. He made the experience the greatest! Ask for him whenever you get there, no matter what your stay is!

    23/04/14 | Link | Rating: 5.0
    43. Lindsay M.
    We stayed here in June and it was perfect. The location is steps from must-dine restaurants, tourist attractions and Bourbon Street.
    The rooms are spacious, modern and clean.
    Our basic room even had a couch and chaise and powder room area before the bathroom.
    I was with a group of other young people, and hotel security did a good job of ensuring we remained quiet.
    While here, make sure you go to a jazz bar on Frenchman St. and go on a gator tour with Airboat Adventures!

    30/09/13 | Link | Rating: 5.0
    44. Stacey S.
    One of the best hotels I have stayed at in a long time!  All of the staff were very helpful and attentive.  Our room was spacious and clean with a modern decor, and it contained one of the most comfortable hotel beds I have ever slept on.  I will admit, the bath towels are a bit on the scratchy side, but that didn't bother me too much.    

    Although we didn't visit the small cafe for breakfast, we did have drinks in the hotel bar quite often.  Charles was our bartender and we couldn't have asked for better conversation or stiffer cocktails.

    Although the hotel is located on Iberville and Bourbon, our room was very quiet since it faced the courtyard.  This will definitely be the place that we stay for each visit to New Orleans.

    11/06/14 | Link | Rating: 4.0
    45. Tamara P.
    Unfortunately very disappointing. Obviously the location is prime, but that's all they've got going for them. Service was good room was clean, but the room was super tiny, and empty and not like anything I had seen on the website. Our window looked out into the hall way which was super annoying especially with house keeping coming up and down the hall and slamming a fire door each time. Funny enough, while checking in, we had requested a quieter room. Biggest turn-off was the lack of hot water. I had luke-warm showers which sucked and had to wash my hands in cold water. Would not return, would not recommend at about $600 CA for 2 nights.

    14/12/14 | Link | Rating: 2.0
    46. Ben S.
    I always stay in Hyatt hotels and owing to my many great experiences I have high standards. As I've become a platinum member my expectations have risen. Of the three Hyatts in NOLA (this one, a Hyatt Regency, and a Hyatt Place) I chose this one as I have never been in a city with this level of Hyatt property before. While the Hyatt website had fewer photos and bits of info on this hotel as I usually find online, between Yelp and having been to NOLA before I felt pretty confident in my selection.

    The location is near the west border of the French Quarter and occupies a corner on Bourbon / Iberville streets. There is also an entrance on Canal street of registered guests only. I would still say this is a location in walking distance of all French Quarter attractions, including the waterfront and as Far East as Jackson Sq. and the French Market.

    My room was - at first - 349.
    It is far from the elevator, but who cares. It shares an outer doorway with 348. However a housekeeper had to tell me it was 349 because without walking into the first door you can't see the 349 sign at all. Inside 349 is the smallest Hyatt room I have ever been in - perhaps the smallest room ever. And it smelled!! I can't quiet say what the smell was.....a burning smell, a new carpet smell, but yuck a smell. I asked a housekeeper to come in and smell the room and she said she smelled something and it was the heating/air system and turned it down to 67 degrees to solve the problem! Also, the windows. Why are they so high up on the wall? I am 6 feet tall and could basically see nothing. The TV was fine but it the "couch" or chair for a person and a half was next to the TV so the person sitting on it could not see the TV nor swivel the TV towards them. Bathroom was fine. DO NOT STAY IN 349 (the same does not goes for 348; that's ok).

    I had the front desk change my room. A bellman came up to give me a new key, but did not offer to help me with my bags to the new room.

    My new room - 371. Ah.....perfect. The Hyatt I know and love. No smell. A couch for 3 people who are all allowed to see the TV. Room to place your luggage - in fact a large area for storage just outside the bathroom. The windows were normal as well. Much better! (A bit of water damage on the ceiling above the bed). The rooms have a new high tech key system. Instead of having to insert your key into the door you just wave it in front of the scanner. The bed was very comfy and the room was not noisy which I was concerned about owning to the hotels location.

    The second floor houses rooms but the gym, pool and courtyard as well. There are two courtyards the hotel is built around. Some second floor rooms have French doors that open up to them. Some higher level rooms have balconies over them. One is just chairs, tables and a water feature. The other has the pool, which was open, and a bar, but owing to the rain I couldn't use it or the other courtyard. The FITNESS CENTER is very spacious and nice. There is a cable tower and two benches and dumbbells as well as cardio machines which I actually witnessed being cleaned one morning which is good to note.

    Their breakfast restaurant Powered Sugar is nicely decorated. Multiple options of modern seating. They had a buffet breakfast with eggs, bacon, fruit, potatoes and oatmeal. I chose instead to order off the menu and got the veggie omelet and sweet potato hash which both were really good. It was interesting though. The omelet consisted of large slices of avocado squash, peppers, onions and zucchini just laid inside an egg fold over. Friendly service here too. If anything was all a bit oily and the hash a bit salty.

    Overall very friendly staff. Every housekeeper I ran into in the hall made a friendly greeting to me. Having fixed the room issues I first experienced I am now comfortable giving this hotel I high star rating compared to the 2 star rating room 349 was going to earn it.

    07/01/13 | Link | Rating: 4.0
    47. Aaron T.
    This place is fantastic for its location and occupies almost a block in the French Quarter. Depending on the room, you can get a balcony overlooking Bourbon Street, their pool, or their courtyard.

    The rooms are modern. The beds are firm. Our quality of sleep here was poor. The air conditioning in our room did not work. We eventually set the temperature to 60 and the room felt no cooler than 80. We spent most nights frequently waking up in a sweat. We told the front desk about the issue before leaving for an evening at 5PM and were told that they would send an engineer to our room. After returning around 11:30PM, nobody had visited the room. We then had to follow up on our request and were told that it would take 2 hours to fix. This level of customer service was unacceptable based on our expectations of a Hyatt hotel.

    The shower has no pressure, so it's similar to standing in a modest rain shower. In addition, the drain could not be set to open to let the water escape the tub. We eventually crafted a way to keep it open, using the plastic end to the blow dryer to keep it lifted.

    Both the room and the service fell short of our expectations from a Hyatt hotel and we were very disappointed in the attention we received when we communicated discomfort in our accommodations.

    10/11/12 | Link | Rating: 2.0
    48. Jessica B.
    The Hyatt French Quarter is pretty A-OK.

    + Location - safe and on Canal St., walk to everything in the Quarter.
    + Cleanliness - rooms are modern and clean
    + Easy to get cabs
    + Pool and outdoor bar (too cold to use)
    + Fridge

    - Our window looked out directly into a meeting room, which was totally weird. Didn't see daylight from the hotel at all. Considered leaving the curtains open and putting on a show.
    - Unfriendly check in staff. I asked if we had a good room and the guy raised an eyebrow and said, "You got the room you paid for." OK then!
    -Decor is attractive but sterile and lacking in New Orleans charm. You could be in any American city.
    - Paid WiFi $15.95 per day for the slower option with 3 & 5 day discounts.

    The food is actually pretty awesome in the hotel.

    There's Red Fish Restaurant, a casual and delicious Brennan's restaurant with fabulous oysters.

    For breakfast, you can pick up a great light or luscious meal at Sugar downstairs. My husband went down and brought breakfast up some days and that was inexpensive and delicious.

    Batch is a nice lounge that doesn't feel like a hotel bar... especially so close to Bourbon St.

    There are far nicer hotels in New Orleans, and the Hyatt is just missing the elegance of, say, the Grand Hyatt New York Hotel at Grand Central, or The Ritz Carlton or JW Marriott in New Orleans.

    Well, as the man said, I got the room I paid for. On Priceline for really cheap!

    30/12/12 | Link | Rating: 3.0
    49. Robert R.
    It is hard to believe that the people who left negative reviews stayed in the same hotel as my girlfriend & I.  When we arrived at the hotel we were able to leave our bags at the bag check room before we checked into our room. My girlfriend was even able to go back and retrieve some belongings from one of her bags after checking the bags in. Shortly after leaving the hotel we received a phone call that our room was available for check in (this was at 10AM the day before NYE).

    The staff was incredibly courteous and accommodating.  We asked the front desk woman where the ignatius Reilly statue was outside of the hotel and instead of pointing in the general direction of where the statue was she left her post and walked us outside to the statue.

    The hotel has recently been remodeled and it looks gorgeous. The simple clean lines in the hallway and in our room really brought a very understated elegance to the hotel and our room.

    Finally in the lobby of the hotel we stopped to grab some coffee and tea (along with a quick bite) at Powered Sugar. The service was great, the prices were reasonable, & our breakfast to go was quite tasty.

    I stayed in the same hotel NYE '11 and I could see a considerable difference in the hotel in just one year. Do yourself a favor and check into this great hotel that also happens to be at a very enviable location in the French Quarter.

    13/01/13 | Link | Rating: 5.0
    50. Rach G.
    One word - MOUSE.

    Seriously, a mouse in my room, and when I complained to the young man at the front desk he said he was sorry "about that" and he would let his manager know. He then found us in the cafe and said he would pay for our meal and apologized again. $20. I can't believe it. $20 because they MUST be accustomed to this complaint. I don't know what's worse, the fact that I have to sleep in this room again, or that the Manager at this hotel sent his/her poor front desk guy over to pay my $20 bill, because there was a mouse in my room, and they were sorry about that.  I understand that this can happen, but it's NOT OK Hyatt.  Be as appalled as your customer that there was a damn mouse in the room - or at least act like it.

    So - to those of you checking this place out - don't stay here if you don't like mice, because the Manager here apparently thinks his paying customers should be ok with it. EPIC FAIL.

    Oh, and they get one star for the awesome staff we encountered in their cafe.

    28/10/13 | Link | Rating: 1.0
    51. Ralph S.
    I would give this 3 1/2 stars if it were possible, because the people were great, and the room exactly as advertised.  

    The only drawbacks for me are the fact that Bourbon St. is just around the corner (this may be a plus for some), and the breakfast place and the bar are open to the main lobby and the driveway.  While we liked the breakfast offerings and the bar, we were not happy with icy drafts blowing exhaust fumes over us and our food, everytime someone entered or left the busy lobby.

    My best advice is to look for bargains here, or go for one of the other hotels a bit further away.  Since the warehouse district is developing there are lots of great offerings.

    Kudos to the wonderful concierge staff.

    10/01/14 | Link | Rating: 3.0
    52. Meka B.
    I planned on making reservations here, but I have been calling this place all day & have not gotten an answer.  There is not even a voice mail set up, I usually love Hyatt hotels but this was such a dissapointment. Oh well, I will try another hotel.

    08/01/15 | Link | Rating: 1.0
    53. Ashlin B.
    Stayed here for about five days for our state photography convention. The rooms were very clean and he staff was amazing! Anything we needed, they helped with a smile on their face. I have a very bad back and the beds were the most comfortable I've ever slept on. I also loved the little coffee shop and bar inside the hotel. Overall a great experience and I will definitely be back.

    09/08/14 | Link | Rating: 5.0
    54. Mihir M.
    Nice hotel. Clean. Modern looking. Good service. The bar downstairs can make non alcoholic drinks. The small store downstairs has good food & drink items. The location is convenient. We had a problem one night with a loud car blasting music while driving around the neighborhood over & over again so could not sleep that one night.

    20/07/14 | Link | Rating: 4.0
    55. Janette W.
    Wow. Simply wow. I have never gone from being really impressed with a hotel to disgusted so fast. The Hyatt is in a prime location and everything is newly appointed, clean and sleek. But a poor interaction with a staff member pretty much negated the rest of the benefits. My friend who had booked our block of rooms could not manage to get the front desk to contact her when the rooms were ready, despite asking for that service and waiting for more than 3 hours in the lobby.

    I checked in a few bottles to celebrate my friend's bachelorette party. When I went to retrieve the bags, I was met by a staff member named Ken who INSISTED I must wait for the remainder of the bags and that I was going to be charged a corkage fee. I was stunned by both the charge and his attitude, but agreed only to speed things along for my friend who had already been waiting hours. Ken insisted I must speak with the
    "Director of Hospitality" to receive the rest of my items.

    As I waited for the "Director of Hospitality" to come speak with me, it became clear either this person didn't exist, or had better things to do than charge me corkage in the city that invented the cocktail. After some time passed, a man who appeared to be a more senior staff member came by and asked us what the problem was. As I explained the situation to this person, the previous staff member stood behind him and actually MADE FACES AT ME!

    He then actually made move like he wanted to fight me? Confused I went to speak with him, and he glared at me and asked if I had a problem in one of the most aggressive tones I have ever heard from a person, let alone an employee at a hotel where we were paying $300 a night at. Luckily this senior staff member intervened and helped us along without enforcing this alleged corkage charge. But it was one of the most  charged and heated situations I have ever been in and for the rest of the time I stayed there I was incredibly uncomfortable walking through this beautiful hotel, afraid a staff member was going to try to physically attack me.

    In fairness I will say the bar staff at the hotel were incredibly nice and there is a gorgeous pool!

    26/04/13 | Link | Rating: 1.0
    56. CJ N.
    Stayed here this past weekend for a bachelor party and had an AWESOME time!! Staff was super friendly and the rooms were great. Special thanks to Belinda at the pool for doing a fantastic job with the drink and food orders all day long, never easy to accommodate 15+ thirsty young gentlemen but she pulled it off. Would definitely come back!!!

    15/07/14 | Link | Rating: 4.0
    57. Paul W.
    Beautiful place.  Very friendly and helpful staff.  I highly recommend this hotel, especially for a special event like a wedding.

    04/10/14 | Link | Rating: 5.0
    58. Alyssa K.
    This hotel is beautiful. The service is fantastic. This by far my favorite Hyatt hotel. They just remodeled it in May 2012. If I was being nit picky, I would prefer the back entrance be open to the public during normal business hours rather than key card acess only. The cab drivers have a tendency to drop off guests at the back entrance.

    19/10/14 | Link | Rating: 4.0
    59. Paul P.
    Loves this Hyatt...have stayed at both this location, and the Hyatt Regency a few blocks away, and I like this peppery better. Smaller more quaint common areas, that I didn't have to walk forever to get to, or ride an elevator down 25 floors. Breakfast at the cafe was great, and it was a very nice place to start my morning with breakfast, the WSJ, and my iPad.

    I had a great upgraded view to a pool view because if my status, and has a typical sweet Hyatt Stay Fit gym. Wish there was a restroom in the fitness center though...had to jog 5 minutes back to my room to go half way through my treadmill session.

    The staff could not have been more pleasant and accommodating, and the in room tv selection is the best of any hotels I stay in weekly for work. I think there were 6 movie channels from the Starz and Encore portfolio,  and maybe even the primary HBO channel. Wifi is fast enough...not fast enough to stream on the free version, but the upgraded premium speed is fine for that.

    Overall, a great stay, and I'll be here on every visit to NOLA.

    28/09/13 | Link | Rating: 5.0
    60. Jesse A.
    What a funbelivable place.  I will start off by saying I wish he showers were a little better, but other than that we have a great hotel. Bar open until 12 downstairs, which for us was not entirely late enough, but they made the most incredible rinks.  I have a bloody mary with a shrimp cocktail. They have great little place open with many options including a buffet, which is great for breakfast. We had assistance from David in Security as we needed to ship a few things home, and he was incredibly helpful.  He brought us labels, boxes, tape etc... What a wonderful place for a trip.

    24/02/15 | Link | Rating: 4.0
    61. Kate F.
    Stayed here while in New Orleans for work.  Having been to New Orleans several times before I knew this place would be in a great location and I was looking forward to being so close to all the action.  Even though my work paid for it I still notices the pricy cost here...I think mine was roughly 240$ a night.  I know you might be able to get it for cheaper but I also saw where it was up to 340$ a night so I think it just depends on the time of the year/week.  In relation to the cost I thought this hotel was just okay.  It certainly met all my needs and was very clean.  The 4th floor had a really weird bbq smell at ALL TIMES.  Not sure why.  The rooms were large and clean, I cant complain about the cleanliness of this hotel at all!  Ordered room service a couple times and it was okay.  The coffee was awful and they don't provide coffee pots in the room.  I will say unlike other reviewers we had no issues with outside noise at all.   The front desk was also very friendly and helpful.  Valet parking is insane at 40$ a day.  So while this place met my needs for the costs I just cant justify it.  I stayed at the clarion down the street for 80$ one night and it had a coffee pot, breakfast, and just as comfy beds.  Besides being incredibly well kept Im not sure if the price justifies a stay here.

    13/10/14 | Link | Rating: 3.0
    62. Rob K.
    killer hotel.  Great location, Staff is on it.  Very good value

    22/11/14 | Link | Rating: 5.0
    63. Chris J.
    The hotel was originally built as a department store.  It was bought and has been totally restored and operates as a Hyatt. Beautiful decor.  Very clean. Very well maintained.  A very modern minimalist decor. Incredible 20ft ceilings.  Has a beautiful courtyard.  The hotel has a wonderful restaurant on site.  Great location.

    14/12/14 | Link | Rating: 4.0
    64. Amy W.
    I was expecting a nice hotel considering the price but what we got was below average.  The front desk was extremely  rude upon check in. I had to wait in the lobby with my child until after my husband vallet parked the car which took forever. The lady acted like I was a bum off the street. We ordered room service which was $28 but after all the charges it came out to $67!!!!! My kids wanted to reheat it later in the evening but there is no in room microwave and the woman at the front desk advised me that there is no way for us to reheat the food. The room itself was just ok but the hallways were filled with maids gossiping with each other and made it hard to get through. All in all this hotel was a huge disappointment  and the front desk staff is unhelpful, unwelcoming, and FAR from friendly. We will NOT return.

    03/01/15 | Link | Rating: 2.0
    65. Seth J.
    Called this place 5 times on the afternoon of January 3rd trying to make a reservation and no one ever answered.  What is the use of having your hotel phone number all over Google, Yelp, and main website if no one is going to answer when potential guests are calling?

    03/01/15 | Link | Rating: 1.0
    66. Nick B.
    Really one of the highlights of our quick one-night stay in NOLA was booking this great hotel via Hotwire.  Sleek, modern lobby with nice service, we were especially pleased with Jeffrey who was extremely knowledgeable about the places we should see and appreciated his kindness.  Room was HUGE and although we were told it could be loud, we didn't notice any noise at all... not that we would have though ha.  Service, comfort, elegance of room were all very much appreciated and if I had any small gripe, it's that the hotel doesn't really evoke the style of NOLA as much as others.  Still highly recommended!

    27/01/15 | Link | Rating: 5.0
    67. Danielle R.
    Great location!  It's right off of Bourbon Street and on the same street as Acme Oyster. It's in stumbling/crawling distance to where you want to be. I also loved the 2 restaurants in the hotel, one was perfect for grabbing a coffee and a quick snack, and the other was more sit down with great prices on bottles of champagne.

    Our room was off the courtyard and was very spacious.  Our other friends; however, had to change rooms b/c it was very loud in their room and they said it actually swayed. Now, originally they both thought that they were hungover, but after testing with a glass of water, their room actually did move. It made them both uneasy and nauseous so they switched rooms. The only incident we had is that they held a wedding out in the corridor on Halloween eve, we had planned on napping before we went out, and it was quite loud...so our naps were disturbed.

    I will say this place has the longest corridors of any hotel I have been in other than in Las Vegas. You could seriously walk a mile to get to your room.

    19/11/13 | Link | Rating: 3.0
    68. Stefano Z.
    I like Hyatts. I have even been Platinum for a while. I expect much more by an Hyatt.

    The rooms are nicely decorated, and our conference went on flawlessly. Here stops the good review.

    First and foremost, MICE! I heard scratching and movement inside my room walls, loud enough to WAKE ME UP at night, and I checked here for confirmation... lo and behold, someone had a mouse in their room. And when I mentioned this on checking out... they seemed not surprised AT ALL.

    I was also disgruntled by housekeeping. One day they skipped my room completely. On the other days they did a very approximate job, not refreshing toiletries or coffee, and ignoring my messages (such as the request to clean up the coffeemaker which had a foul odor that made it unusable).

    The restaurant for breakfast is also completely not to the level for Hyatt. The buffet was a joke and there were long lines which are not what you want in the morning.

    The real restaurant on the other hand was quite reasonable. A positive mention to the nice staff at the bar.

    Edited to add: the management got in touch afterwards and tried to make up for the mouse with some boons... at least this.

    17/12/13 | Link | Rating: 2.0
    69. Blake G.
    So first time staying at this hotel in the french quarter, very nice lobby and staff was real helpful, checkin  is at 3pm they let me check in a 1pm so happy, room were clean, comfortable and spacious
    The price for a holiday weekend was not to bad, I recommend everybody to stay here it was a blast fun time

    25/05/14 | Link | Rating: 4.0
    70. Yoyi F.
    Loved our stay here!! Totally recommend!!!! LOCATION LOCATION LOCATION - It is in an awesome location where you're close to everything without compromising quality.

    My family of 4 took advantage of the upgrade offer we received via email from the hotel, and we were so happy we did!! The room was big!!

    We had no problems whatsoever with noise. We had an inner courtyard room which was perfect because it gave my kids the area they needed to run around, yet be in our own semi-private area.  

    We happened to be there when a big rain storm came in and it was sooo awesome to be able to go from the hotel to the Hard Rock and to Red Fish without ever getting wet since they were all connected to the hotel.

    In all, I would totally recommend staying here and absolutely taking advantage of the upgrade the hotel offers via email a couple of weeks before you arrive.

    17/06/14 | Link | Rating: 5.0
    71. Megan W.
    My fiancee and I have been to New Orleans 6 times in the past 2 years and we love the city so much that we decided to get married there this fall.

    We drove in from Tampa and the hotel was easy to find. I was concerned at first we would have to navigate around Bourbon St. but that wasn't the case at all. Check-in was very simple and we were in our room within minutes.

    Hyatt found out it was my birthday and left me a lovely surprise - a bottle of wine and a Charcuterie/Cheese board. Amazing!

    While I was excitedly going through the treats, my fiancee was running through the room exclaiming that this was the best hotel room he had ever seen. I soon understood his excitement when I left the cheese plate. We stayed in a king room which had a balcony overlooking Bourbon Street. Upon check-in, we were offered earplugs, which I would strongly suggest to anyone staying in the French Quarter in close proximity to Bourbon St. With that said, a balcony room was by far the way to go. We people watched all night while staying out of the hustle and bustle. It was the best of both worlds!

    The room was very large and comfortable with over 300 Square Ft. Along with a king bed, there was a sofa with a lounging area. The bed at Hyatt French Quarter was insanely comfortable and I wouldn't have brought my own pillow if I knew we were staying in pillow heaven.

    One of the best perks about staying at this hotel is a 24 hour fitness facility - Stay Fit at Hyatt. It featured every machine you would look for while traveling and if you felt like working off beignets at 3am, no one would be there to stop you. We loved the cool towels available all day and night as well.

    Hyatt French Quarter has an amazing craft cocktail bar. If you find yourself in the big easy, you owe yourself a trip to Batch Bar. They have a wide array of house infused spirits and multiple unique drinks which are perfect to quench your thirst on a hot summer day. I tried the "Heated Situation" a cocktail made with Anaheim infused grey goose, prickly pear puree, cointreau, lime juice and orange juice. It was as delicious as it was pretty to look at.

    We also had daily breakfast at Powdered Sugar, Hyatt French Quarter's quick service market who offers fresh meals at great prices. I first have to applaud their cappuccino. It was perfect - this coming from someone who always has something negative to say about coffee drinks. I will say, their breakfast buffet which is available on the weekends is the way to go. Amazing and fluffy scrambled eggs, bacon, sausage, grits, potatoes, fruit and pastries. Great for starting your morning off the right way!

    I would absolutely recommend staying at Hyatt French Quarter if you are in New Orleans. Between the location, the hospitality and overall convenience, you couldn't ask for more while on vacation. I can say this will not be our last trip to this beautiful hotel. Also, Hyatt French Quarter is very active on both Twitter and Instagram so if you are in the area, make sure you say hi!

    I saw a few other reviews from yelpers complaining about parking prices. You will find this EVERYWHERE in the Quarter unless you book a room that has parking already included. Do your homework before you go, a lot of times, you can find city parking garages next to your hotel and that is a cheaper option....

    18/06/14 | Link | Rating: 5.0
    72. Leslee V.
    For my first trip to NoLa this place was perfect. Walking distance to everything the in the FQ. Our room was amazing! I think it we had the petite queen suite. It was perfect for four ladies. The ceilings were so tall and I swear there was enough floor space for rollerskating. Or maybe just a walk off! Brooks (?) checked us in and was super welcoming and informative. Charles in the bar was also fabulous! I think I've had my fill of Bourbon street but not Nee Orleans. However, if I were to visit again and had to do that crazy shit show called Bourbon, I would stay here again!

    03/02/15 | Link | Rating: 4.0
    73. Yi H.
    Love this hotel, especially for its most friendly service!

    Came here for a long weekend away trip and stayed here for 4 nights. There are two Hyatt in NOLA and we chose here as this one supposed to be more boutique style than the other one.

    Room: very decent size, clean, comfortable and it felt relatively new.

    Service: friendly, attentive and it felt GENUINE. All the stuffs here are so friendly and helpful, they offer assistance without us asking. My hubby and I were in the middle of training for marathon when we were visiting NOLA, and we had to run 3 mornings during our stay. The first time when we came back from the long, we were sweating so much like we were going to faint (well, it was at the end of August....), and when we arrived at the hotel entrance, the doormen offered us a bottle of water each without us even asking. The last time when we went for a run again, the same doorman saw us heading out and smiled saying that he will make sure water will be ready when we came back. And when we came back 1 hour later, the doorman wasn't there, but another woman was at the parking post saw us and told us to wait, then she gave a  bottle of water each. I think the doorman told her to make sure we got the water. I know it's probably nothing to some people, but when you run for 7 - 14 miles in 80 degree with 80% humidity, this type of gesture just add 5 more stars.

    Restaurant: there are 2 restaurants, 1 cafe and 1 bar. We only had a quick bite at the Red Fish Grill and breakfast once at the Powdered Sugar. Food was pretty nice and the service was great.

    Location: Golden.

    I love this hotel mainly for its services and would be happily to come back here again.

    28/09/14 | Link | Rating: 5.0
    74. Drew W.
    My husband and I reserved a room here sight unseen, for our first visit to NOLA! The property is magnificent and right on Bourbon St.! Our room was top notch, well appointed, and the staff was the most courteous and helpful to our needs! They even had umbrellas to lend us on a rainy day! The only complaint was that when we plugged our Chromecast into the TV service was not available. We were locked out. We would have appreciated being able to watch the programs we wanted connecting to our DirectTV at home. Thus, the TV situation was sad. For a $1000 stay for the weekend we wanted more! We will definitely stay here again!

    25/11/14 | Link | Rating: 5.0
    75. A S.
    $42 parking, although public parking 10 feet away is $20
    No free wifi. $10 wifi or $15 fast wifi
    $4 for a small plastic aquafina water bottle

    There is not much more to say about this hotel. It's a ripoff.

    22/05/14 | Link | Rating: 1.0
    76. Chino N.
    The hotel  and staff were amazing. We loved our room it was big and spacious. For the price we got was not bad at all for around $165 per night. Staff was really helpful and friendly with any questions or anything.  
    The bad was the bed looks so comfortable but my gf and I could not sleep well on it. The shower water pressure is very low. Also the valet was $95 for 2 nights. I would still come back and stay here. The location was the best. It was close to everything we wanted to see.

    14/01/15 | Link | Rating: 4.0
    77. Nahid D.
    Everything was super here!

    The conference room:  Suited our needs perfectly. The tables and chairs were comfortable and nicely arranged every day. From my viewpoint, no one had any tech difficulties and the audio was good.

    Room: AWESOME! Love the rooms. They were clean, neat and had nice furniture in them. The bed was very comfortable, with lots of pillows!! I fell in love with the high windows and the really nicely decorated walls. The TV was at an awkward angle to both the bed and the chair, until I realized it was on a swivel stand. Then everything was perfect again. The TV stand also comes with tech connections for those who want to practice a presentation.

    Service: My shower handle was broken and I did not find out until 30 minutes before I had to be downstairs for the start of the conference I was attending. I called the front desk and they had it fixed in 10 minutes! That includes going to get a replacement part!

    Food: I enjoyed the breakfast arranged for us at the meetings, and the lunches were super yummy. I was too busy drooling over all the food to really be blown away by what they had here, but it was delicious still.

    Super close to Bourbon street for those looking out for that kind of festivities. :)

    31/10/13 | Link | Rating: 5.0
    78. Christie P.
    Close to Bourbon Street but far enough away where you can get a good night's sleep.  We had 2 queens and thought we were getting a shared balcony off street but ended up with walking out to courtyard/pool area instead.  Was not disappointed (and I probably read the info wrong when booking).  Batch (bar) is a nice place for a drink and Patrick rocks especially the infused vodka and bourbons.  Powered Sugar was great for morning but expensive.  Only downside was valet.  I think if they had a few more people on duty it would have moved faster and they seem to be one of the highest for valet parking.  Service staff was wonderful and always there if something needed.  We will stay here again!

    19/03/15 | Link | Rating: 5.0
    79. Lynn S.
    I thought this hotel was perfect for what we paid. We booked directly through Hyatt and paid 3something per night for a petite suite. The room was fabulous- 2 double beds, 2 chairs, a large sectional sofa, table for eating, bench, and a mini fridge for drinks and breakfast stuff. The ceilings were 12 feet high so the room really felt spacious and 2 adults and 2 kids had room to sprawl.
    I know it's hard to pick a hotel when you don't know the area but this place is situated perfectly. It is at the border of the French Quarter so absolutely everything is within a short walking distance, and I don't love walking but this is as close as you can get without being in the center of the craziness. So glad we didn't choose some of the other hotels that were closer to the crowds.
    All the staff that we spoke with were wonderful and helpful, housekeeping was dependable. Batch bar has $3 pints at happy hour. My only complaint is that there is no free coffee service set up in the lobby each morning- I nice touch that I always appreciate at hotels. But other than that, this place is very clean with large rooms and in a perfect location for walking and taking the street cars. We would stay here again.

    12/04/15 | Link | Rating: 5.0
    80. J S.
    My stay was generally pleasant - nice location, well equipped.  But I feel compelled to only give the hotel 3 stars because of some very odd design choices.

    * There was no desk or chair in the room. There was a makeup table/stool and a couch/low table - nice, but even if visiting the French Quarter guests sometimes may need to do some work.

    * There was almost a 1" gap under the room door - I could stick my fingers under it and wiggle them without trouble.  Although I was at the end of a hall, if this is standard, I expect guests elsewhere in the hotel experience noise problems. I also wonder if this actually meets fire code.
    * There's no towel rack in the bathroom.  I'd love to be environmentally friendly and reuse my towels - but what am I supposed to do with them?  (Along the same lines, why is there is no recycling bin?  Hyatt claims there should be one in all guest rooms - see, e.g., hyattmeetings.com/offers… .)

    17/04/15 | Link | Rating: 3.0
    81. Anastacia M.
    We booked this hotel last minute while driving through Iberville Street. The hotel is clean, modern and the rooms are huge. Its not a classical historic French Quarter Hotel but it was an ok option when you don't have time to research where to stay. The major plus side to this hotel was our balcony. It had an amazing view of Bourbon Street. You do have to share it with the room next door but luckily no one booked the room next to us. It was fun to sit and watch all the action, listen to the noise, and check out all the characters walking the streets.

    22/04/15 | Link | Rating: 3.0
    82. Doc G.
    One of the cleanest hotel rooms I have seen in years. The rooms are chic, with modern furnishings somewhat reminiscent of the disco era (round mirrors behind the head boards, and large floor lamps).

    Courtyard in the middle connects all rooms on 2nd floor, and allows visitation directly from room to room. That was weird, and hard to adjust to at first, since everyone could see into each other's rooms when the blinds were open, but it grew on me as a light and airy source of sunshine.

    Restaurant, Powdered Sugar, downstairs is cute. Prices are high for the small quantity of food served, but the food is high quality.

    Red Fish and Hard Rock Café are attached, too. Great popcorn place next door. (I'll write their review once I stop smacking on the delicious, sweet, caramel kernels :-))

    The Hyatt staff is wonderful. Next time I'm in New Orleans, I'll stay here for sure. Great amenities - cute, sizeable gym, hot towels, conference rooms, wi fi, flat panel, swivel TV, and pool.

    Smack dab (I've always heard other people use that phrase) in the middle of Canal and Bourbon Streets, you can't go wrong.

    10/03/14 | Link | Rating: 4.0
    83. Virginia C.
    In a nutshell:  bad location (hotel is hidden and can be very difficult to find given all the one-way streets), fantastic service, and great rooms.  Phil (Valet Director) went above and beyond.  Wonderful service from every staff member we worked with during our stay.  Our room was incredibly spacious (loved the ultra high ceilings).  All in all, a very good experience.

    10/04/15 | Link | Rating: 4.0
    84. Doll L.
    Fabulous & right in the center of the action!!!!

    Love! Love! Love my room! Clean, comfy bed, beautiful decor, spacious. Excellent location as well right in the center of all the action. The staff are courteous & professional. Only downfall our room's toilet wasn't flushing we called as soon as we got into our room & front desk had said they would send someone to repair it & they didn't show up till the next morning.

    15/10/14 | Link | Rating: 4.0
    85. Tanya L.
    Great place to stay at while visiting New Orleans. It is super close to Bourbon street!

    I was here visiting for a business trip. There are a few effy places around New Orleans so I get a little worried of where to stay. This hotel was listed on the convention show website as a recommended hotel so we took our chances and booked a few rooms here.

    When we arrived we were immediately greeted by the valet guys. They were super nice helped us with our luggage. The manager was waiting in the lobby and even offered to take my bags to the counter to check-in. He made sure we were helped immediately. In less than 5mins we were checked-in and on our way to our rooms.

    When I opened my room door I was in shocked! Good shock of course. The room is beautiful. Super clean. Loved the décor and it was so spacious. There was a sofa, queen size bed, table, desk, large windows, closet, etc. etc. It was a perfect room to spend 3 nights. It was cozy and beautiful. I almost didn't want to work and just stay in bed all day relaxing.

    Downstairs there was a bar and small café. It was great that we did not have to walk out in the morning to go get breakfast. Made it super easy for us to go down stairs and grab a bite to eat or order room service. The bar was very nice as well. They had live music but the bartenders were a pain at times.

    I had a hard time connecting to the internet and I paid for it but I mentioned it to the receptionist when I checked out and she reimbursed me for the internet. She was very understanding and friendly.

    Overall, when I come back I would definitely stay here. I had a great experience!

    01/04/14 | Link | Rating: 4.0
    86. Kristina K.
    I've always enjoyed my stays at the Hyatt. The rooms are quiet for the location,  rooms are comfortable with plenty of space. The balconies and rooms with access an to the pool are grand! Wonderful layout! The rooms are CLEAN and every single staff was so kind and genuine, ensuring that our stay would be the best possible. Our air conditioner malfunctioned one day, and Geo, the engineer was the nicest man I met in NO. His cadence and demeanor were truly enjoyable, and he did everything in his power to make us comfortable,  bringing a fan to our room along with water, chocolates (shaped like hammers! XD) and free breakfast coupons. Thank you for your honesty Hyatt staff! We will be seeing you real soon!

    04/05/15 | Link | Rating: 5.0
    87. Leslie M.
    Beautiful hotel. We love Tom the concierge and Magen the hostess. Wonderful service. Clean and spacious room. A little noisy at night but completely expected for the area. Would definitely stay here again!

    08/05/15 | Link | Rating: 5.0
    88. Elina S.
    We stayed here on our 3 night stay in NOLA and I absolutely loved it! I've been to NOLA before and I knew how important it was to stay in the French Quarter and this location is ideal in the French quarter. It's around a block away from Bourbon Street where all the fun nightlife is and yet it's not right on it so you can actually sleep at night. My mom and I had a nice courtyard room that literally walks out onto the second floor courtyard which was absolutely gorgeous. We literally walked out every single day we were there, this beats a huge balcony any day of the week. So the location is perfect, the courtyard is gorgeous, the room is super spacious. We got two super comfortable queen beds and a little couch. The bathroom was also really nice and everything was new and clearly redone so the renovations were major. The room had nice modern decor with really tall ceilings which made the room appear even larger. I literally looked forward to coming back to the hotel each night just so I can sleep and I got some really good sleep here.

    The concierge up front is also super nice and accommodating, any advice I needed they were here to help. I don't know if it's all people or just in this hotel, but I loved how friendly everyone was. Next up was the hotel lobby, it is also stunning and huge with wifi in their little cafe. I loved chilling in the little cafe on their couches grabbing some hot tea and a pastry in the morning before I started my day. They also have a nice bar that you can take advantage of in the evening. The hotel overall was definitely impressive as it is walking distance to many of the must trys and sees in NOLA.

    The two things I didn't like which is why they get 4 instead of 5 stars is that the wifi in the hotel was really slow so my ipad wasn't necessary here and they were sold out of water in all the vending floors on each floor. This is a pain in the butt if you're thirsty after a night of drinking and the bar and coffee shop are closed, and you are in your pjs and want to get something to drink, you should be able to get some water so you don't have to go out looking for some at a Walgreens that is probably closed. Otherwise, I would definitely stay here again.

    11/03/15 | Link | Rating: 4.0
    89. Apearl C.
    Love love love this hotel.
    First of all their customer service starts at the curb. Every employee we had the pleasure of dealing with were super helpful and friendly.
    Second... they have a reasonably priced restaurant AND a separate bar IN the hotel! We ate at the restaurant (Powdered Sugar) for breakfast and had drinks & a light dinner at Batch. We enjoyed the food,  service, drinks, and convenience of each.
    Third... the hotel's location is prefect. One block from Canal and the side of the hotel is on Bourbon. The hotel is new and beautifully decorated.
    Finally... we had a balcony room and LOVED it. Balcony is over Bourbon street. Great view. We could through beads and see what was going on. We spent time relaxing on the balcony during the day. We ate breakfast on the balcony too.
    Book at this hotel! You will not regret it!

    01/09/14 | Link | Rating: 5.0
    90. Matt B.
    Nice, but our room was funky!

    I was here for a conference.  Overall, the hotel is very nice, in a great location, and the meeting space was excellent.

    However, our room was "off".  I've never seen this before and I'm sure they have an excuse (it's an old building or something), but I can't excuse the fact that the floor was slanted.  Literally, when you step in the door, the far wall is probably 6 inches higher than at the entrance.  It made walking in the room feel just odd.  What's worse, is that the middle of the room seemed to be the high point, as in it slanted back to the door and the corner of the bedroom.  So, the bed was at a funky angle.  Strange!!!!

    Otherwise, the room was very spacious and nicely put together.  The mattress wasn't amazing, possibly it was reaching the end of its life.  There is no fan in the bathroom.  Which meant that it became super steamy when taking a shower.  No big deal, until you need the mirror to shave afterward.  Sort of annoying.

    Service was fine.  Housekeeping was transparent and the staff at the front desk were pleasant.

    Parking is stupid.  They wanted $42 a night for valet parking.  Luckily, I did some research and noticed there is a parking garage caddy corner across the street that charges $25/night (also for valet parking.)  I understand that the hotel doesn't have space for their own parking and that valet parking is all they can offer, but why do they need to up-charge it by an additional $17 per night?  They should offer the parking as a service to their guests, not look to it as a way to take advantage of their guests.

    So, in summary, I'm docking a star each for the funky room with inadequate ventilation and the ridiculous valet fees.

    All that being said, we had a pleasant stay and LOVED the location.

    18/01/15 | Link | Rating: 3.0
    91. Rayna C.
    I am still undecided on how to review this hotel. Did I love the location and the hotel itself, yes.

    I think being located right off Bourbon makes this hotel a great location to stay at and it is very nice. However, not having to pay for my stay makes me a little more biased to the good side. However friends who paid to stay are having a horrible time with their bill.

    So be weary of the prices and look at your bill, I hear they charge and over charge.
    The valet per night is $42 and to park in public garages is $30 per night. So I couldn't really say it was to much more than other places but it is steep when your parking your car and staying a few nights.

    The rooms were nice, we got a room off the pool deck which I think cut down on our traffic and noise. However, it's February so it's not like a major big deal cause we didn't use the pool just had more patio space.

    I didn't have to deal with staff at all but I felt everyone was very nice. We had to wear bands to prove we were residents during our stay or you were not let in the front doors.
    The rooms were no big deal. We did get to participate in a party room that had a balcony that overlooked Bourbon Street. From the looks of the bill the mark up on liquor provided to the room through a contract by the hotel was marked up over 100%, they made more than enough of the drinks.

    So it's a nice stay with a lot of convenience but it's pricey and they will add to your bill if you don't watch out. Since I didn't pay myself I am a little more appreciative then those who did dish out their own funds.

    18/02/15 | Link | Rating: 3.0
    92. Katie S.
    We stayed here in the sort-of off season (early January) and from what I gathered from  locals we got a pretty good deal on our room (booked flight and room through priceline). It was a very generous size, had a view of the Alibi Room across the street, and the staff was friendly and helpful. I would definitely recommend it to anyone looking to stay in the French Quarter. Many awesome bars & restaurants were in walking distance.

    Didn't get to enjoy the pool since we were there during the cold snap (it got down to 30 degrees while we were there) but it looked nice and we were close by!

    11/02/15 | Link | Rating: 4.0
    93. Whitney G.
    I was in NOLA with three girlfriends for Jazz Fest. Our stay was absolutely perfect. Thanks to the Hyatt. We were upgraded to a junior suite which overlooked the pool in the middle courtyard. The room was beautiful and spacious. There were high ceilings, two queen beds, a full size couch with lounger, and a balcony. It was clean and absolutely silent with the balcony doors closed. The staff was helpful and friendly. Plus, there is a great coffee shop in the lobby. I would definitely stay here again.

    17/05/15 | Link | Rating: 5.0
    94. Mac R.
    We really liked this hotel. Clean, modern and spacious rooms. Location is perfectly walkable to the French Quarter and all the streetcars to get around to other sections of the city easily. Staff was super friendly and helpful and the rooms were cleaned well for our 5 day stay.

    Really good morning coffee was in the lobby at Powdered Sugar. No freebies on coffee but at $3 a cup, no big deal. Batch in the lobby has daily happy hour specials.

    The only downside is the noise level as people walk by the rooms in the hallway. Oddly you can hear every word of their conversation. The room was otherwise immune from surrounding sounds. Mid-week fortunately there wasn't much hallway activity. We didn't have a car so we had no issues with the hefty valet fee others have mentioned.

    I would definitely stay here again & would highly recommend it.

    27/03/15 | Link | Rating: 4.0
    95. Gary R.
    We stayed here for 4 nights in late March on vacation and really liked it. It's complete with the typical Hyatt amenities including gorgeous rooms, friendly staff, great meeting space, comfy lobby, and great service. It doesn't measure up to a Hyatt Regency property but I wasn't expecting that. Our room was a courtyard room with a door that opened to a spacious interior courtyard complete with fountain, tables  and chairs and the cool nighttime air. Great place to unwind and drink some wine away from all the French Quarter noise. And that's exactly what we did..

    The location is excellent giving you access to the Quarter (one block off Bourbon) and the central business district. So if you're looking to experience both, this is ideal. We actually preferred many of the restaurants in the CBD ourselves.

    The building is modern inside but reflects its age in many subtle ways. The floors are uneven in many places but covered with lush carpet. There are other things that are little giveaways that hey, you're in an old building in the French quarter but for the most part you won't notice them.

    Beds are comfortable and so are the pillows. I have two complaints.  One, the free wifi is atrocious. It's not slow, it's nearly non functional. Look, when you are paying close to $300 a night for the room, why do they feel compelled to extort another $5 a day to upgrade to a usable internet? I mean, shouldn't that cost already be embedded in the $300? That ticked me off. The second complaint is that when I asked for a later checkout (from noon to 1:00 so I could accommodate my flight schedule) the day before my checkout, I was told to ask the day of checkout. When I did that, they told me "no, not happening". Exact quote. Ok, they're busy but how about a little courtesy?

    Would I stay here again? Probably not but that's not the Hyatt's fault. It's because I'd prefer a place not that close to the French Quarter.

    27/03/15 | Link | Rating: 4.0
    96. Madison B.
    My stay at the Hyatt French Quarter for four days. While the location, which accounts for a lot, is very good - other elements were lackluster. This hotel is a solid 3.5 stars.

    While the facade of the hotel is very nice, the substance to make this a great hotel is lacking.

    Pros: location; decent sized rooms; small pool; and Batch cocktail bar is a nice place for afternoon drink.

    Cons: staff is unfriendly/uninterested, few perks (no morning coffee; afternoon refreshments; complimentary special treats), lacking over detail and attentiveness; pool area has no service weekdays; no room service.

    Example: We checked in a bit early and were told our room was not ready yet. We were told that we would receive a text once our room was ready. We left the hotel and started walking around the neighborhood...for hours and hours and still no text. At 4pm we went back to the hotel to inquire about the room. We were told no one entered our number into the system and that room was ready hours ago. Wonderful.

    The only complimentary element is the flavored water that is placed near the door - but it's promptly removed by 5:30 - 6:00. Are people not hot Ana thirsty at 6pm.

    As Hyatt Diamond members, we typically get small perks. None of that was offered or mentioned until I brought it up. Our "upgrade" was also very sad; 2nd floor facing the pool so we could not open our blinds (no privacy) and it got loud on the weekends.

    Bottom line:  This hotel looks better than it feels. It offer the basics when you're away from home, but don't expect any perks or details which makes a hotel special.

    11/05/15 | Link | Rating: 3.0
    97. Catt K.
    We stayed at the Hyatt French Quarter for four days. While the location, which accounts for a lot, is very good - other elements were lackluster. This hotel is a solid 3.5 stars.

    While the facade of the hotel is nice, the substance to make this a great hotel is lacking.

    Pros: location; decent sized rooms; small pool; and Batch cocktail bar is a nice place for an afternoon drink.

    Cons: staff is unfriendly/uninterested, few perks (no morning coffee; afternoon refreshments; complimentary special treats, etc), lacking over detail and attentiveness; pool area has no service weekdays; and no room service.

    Example: We checked in a bit early and were told our room was not ready yet. We were told that we would receive a text once our room was ready. We left the hotel and started walking around the neighborhood...for hours and hours and still no text. At 4pm we went back to the hotel to inquire about the room. We were told no one entered our number into the system and that room was ready hours ago. Wonderful.

    The only complimentary element is the flavored water that is placed near the door - but it's promptly removed by 5:30 - 6:00. Are people not hot and thirsty at 6pm?

    As Hyatt Diamond members, we typically get small perks. None of that was offered or mentioned at check in until I brought it up. Our "upgrade" was also very sad; 2nd floor facing the pool so we could not open our blinds (no privacy) and it got loud on the weekends.

    Bottom line:  This hotel looks better than it feels. It offer the basics when you're away from home, but don't expect any perks or details which makes a hotel special.

    11/05/15 | Link | Rating: 3.0
    98. CC C.
    This hotel is situated in a perfect place in the quarter. Right next to bourbon street, near so much delicious food and things to do, and has obvious excellence when it comes to service. You're dropping a great deal to stay here, but if you can afford it, do it.

    As I'm not for being a travel snob, even I don't stay in hotels at quote this level. I like to be comfortable, but don't need the concierge to unload my bags. I was chastised by my brother for doing so actually after the gentleman eyed me in surprise when I did just that. It's just not something I need when I travel. It's most certainly nice even if it isn't necessary for me. Room was beautiful and clean.

    Like I said, great location, but you'll most certainly be paying for that privilege.

    14/04/15 | Link | Rating: 4.0