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JW Marriott Hotel New Orleans in New Orleans, LA

JW Marriott Hotel New Orleans in New Orleans, LA

Specialties

Centrally located on historic Canal Street, the JW Marriott Hotel New Orleans is a perfectly positioned French Quarter hotel blending distinct class & old world charm. Only steps from an array of entertainment options, this New Orleans French Quarter hotel offers guests the chance to visit popular attractions such as Bourbon Street, the Convention Center & Aquarium of the Americas. After a busy day, retreat to comfortable accommodations with upscale amenities at this 487-room downtown New Orleans hotel in the French Quarter. Meetings & events of all types enjoy 19,000 square feet of flexible space at this hotel in downtown New Orleans. Creating a memorable setting for weddings or social events, the Ile de France Ballroom boasts crystal chandeliers & French doors, seating up to 750. The JW Marriott New Orleans combines the essence of the city with the luxurious experience of a JW Marriott.

 

Company Info:

Rating: 3.73

Address: 614 Canal Street, New Orleans, LA, 70130
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (162):

1. JJ P.
I've stayed at Marriotts all over the world and this one twice for two different conferences.  Guest services and everyone is very friendly and helpful.  The elevator bank is on a keypad, press your floor number in and it will tell you which elevator to go to.  Though the Marriott is always very nice, it's also expensive, even on an expense account.  Internet is $15 a night and wasn't reimbursed for me so I never used it and the internet in the bar area was good but slow because so many people were using it when I was there, but again, I was there for a conference.  My only complaint for this last trip was that I never had any cold water in my hotel room, it was always cool to luke warm.  I complained to the front desk but the situation never improved.  It might have been that I was just too close to a heat main.  I don't know.  I lodged a second complaint when I checked out.   I am sure that with so many of us in town for the conference that getting everything done, especially what might have been a major fix was most likely problematic so I am not really complaining all that much.  On the other hand, I had changed my reservation the week before and when I checked in, I discovered that the woman I had talked to had not actually changed it.  The gentleman at the front desk changed my reservation on the spot at no extra charge and put me in a room that would allow me to stay put the entire 5 days I was there.  I would most definitely stay at another Marriott and I would definitely come back to this one.

11/07/10 | Link | Rating: 4.0
2. P C.
We stayed a night here and the best thing I remembered about the place was the great beds and the super soft toilet paper (almost contemplated stealing it. It was that good). Decent hotel for a stay.

25/01/10 | Link | Rating: 4.0
3. E M.
I'm in the middle of a great stay. The room is cozy but nice. The fitness center is unbelievable and the pool is impressive.

Just remember, even if you get a great deal on the room rate, you still pay out the rear for everything else like parking ($32/day valet), Internet, and tipping the awesome staff.

28/09/08 | Link | Rating: 5.0
4. WIndow S.
Generic hotel, nothing unique about the bland decor. Not at all able to accommodate feather allergies-- despite repeated requests-- and the extra blanket and pillow were locked in plastic cover that had permanent zipper that would not open. Thanks to TSA I don't have a pocket knife to liberate them.

31/12/10 | Link | Rating: 2.0
5. Eleanor L.
Perfect location. Nice rooms. you certainly can't go wrong by staying at this property. Very comfortable beds as well. The French Quarter is right across the street and the St. Charles trolley is right at the corner.

06/01/11 | Link | Rating: 5.0
6. D. P.
Room smelled musty.  Air conditioning didn't work.  Not very clean.  Definitely needs a rehab.

06/04/11 | Link | Rating: 1.0
7. Scott M.
I suppose it's a notch above a regular Marriott. Nothing special here except the location on Canal practically across from the start of Bourbon Street. It was clean and nice with an uber comfortable bed.

28/08/07 | Link | Rating: 4.0
8. Jane P.
Air Condition is great in this hotel for those with allergies.  And it is a none smoking hotel.

05/05/11 | Link | Rating: 4.0
9. Alison T.
The staff at this hotel sets the bar when it comes to quality of service. I was there for 3 nights and 4 days last week and every day I was impressed with how great the staff was. The first night I got in late so I headed down to Shula's the on site steak house. The waitress Shardaise was so friendly and obviously dedicated to providing good service to all of the late night patrons. The second day was the beginning of our conference and somehow I managed to lose a letter that had been in my purse. Derrick and Keith both went out of their way to alert staff and special event staff to be on the look out for my lost item. They followed up by leaving me a voice mail to indicate the letter had not been found. I eventually found it thank goodness. Their conceirge services also helped out on numerous occassions and every single time they were informative, funny and eager to help out. Event the telephone operator ladies were sweet and helpful. Darren at the front desk also made it easy for me to leave my laptop for a coworker to pick up! One of the highlights was the super sweet Regie Bush look-alike bell hop. I did not get his name but he was helpful but also a perfect example of how friendly everyone in New Orleans was. The hotel itself was great my only complaints were that it needs more elevators, the wait during workshop breaks were about 10 min and the workshop rooms were freezing, also the bathrooms had no counter space so women you will have to do your makeup in the bedroom. These are so minor in comparison to the experience. Definitely use this hotel for events.

12/04/10 | Link | Rating: 5.0
10. Oanh N.
Review date: 3/17-3/20 - We love this hotel, the bed was extremely comfortable.  This hotel is very close to the French Quarters and Bourbon street.

21/03/11 | Link | Rating: 5.0
11. David D.
so this is the "jw marriot". not to be confused with the "marriot" which has a giant ass building/sky-scraper *right across the street* (which I tried to check into, just fabulous).

now add on impossible to find main entrance. see: getting lost and driving around canal street at midight.

room wasn't bad, wasn't great. so yeah, probably not the slickest ever.

10/05/09 | Link | Rating: 3.0
12. Chris F.
This has to be my favorite place to stay in the CBD. It has the old school French charm and has been recently remodeled inside so the rooms are well appointed and large. The parking is a bit of the hassle since you have to enter from a side street at the back of the hotel but other than that it is very convenient for both work and play. The only other negative is that if you are not a member of the Marriott's reward program you can get hit with a lot of fees for internet, breakfast, etc. but this is pretty standard for all of New Orleans and one of those love/hate relationships. If you are in the area at a minimum I would walk through the lobby to get a good feel for the buildings charm.

11/05/10 | Link | Rating: 5.0
13. Tammy Q.
Great location on Canal St. Nice rooms. Reasonably priced. Friendly staff. Unfortunately, valet prices are too high.

04/10/09 | Link | Rating: 3.0
14. Calysta L.
Stayed here on Halloween weekend.  Yeah, I am a little behind on my reviews, but getting the swine flu and doing a 5th Circuit oral argument tends to while away one's time.  Anyway, this hotel was super clean and the rooms had everything one needs for comfort. The staff was friendly and knowledgable.  Only negatives: room a little smallish and the hotel layout is odd, so bottlenecks happen in the lobby and at the elevators.

20/11/09 | Link | Rating: 4.0
15. Krisztina F.
If they had a bigger pool, it would be 5-star.  I can't tell you how many times I've stayed in a Marriott, and this will go down in history as one of my best experiences ever.  They weren't entirely full, so they upgraded the room we were randomly assigned to one with a great view of the water and Canal Street.  It was close, a few additional steps to everything in the French Quarter, without being in the thick of noise and debauchery.  The beds were excessively comfy, and had not the beckoning of the fun of New Orleans been just outside my door, I probably would have luxuriated in bed all day.
I didn't eat here, but they have a large and well stocked bar and restaurant, as well as a Shula's steakhouse.  All looked lovingly prepared for a big hotel chain.
I can't say enough about the service here.  Everyone from the doorman to the cleaning ladies went above and beyond.  
The gym is very well equipped, and for once I actually worked out while on vacation.
Would definitely stay here again!

31/05/09 | Link | Rating: 4.0
16. Kristin H.
great location,close to bourbon street but on the quieter side of canal street. perfectly decent rooms (large corner suites) and good service.

30/01/12 | Link | Rating: 4.0
17. Christy K.
My husband and I got married at this JW location almost a year ago.  I used to think it was weird that people would say their wedding day was the happiest day of their life with all the stress that seemed to go into it, but my day truly was.  Thanks to MIke Chamberlain, and the rest of the staff at JW, my wedding was exceptional, beyond my wildest dreams.  The ballrooms are beautiful, the food, outstanding, and the room we got was ridiculous!   Mike worked together with my dj, photographer, and wedding planner to make this event as nonstressful and beautiful for me as possible.   We had 2 separate rooms to stay in the night before the wedding, great dressing rooms the day of, a beautiful ball room for the ceremony, and two ballrooms for the reception.  For the reception, we had come to taste test the food about a month before. It was an exquisite white glove display, and got to personally meet the chefs! At the actual reception, the food was well displayed, and just as great as when we had the taste test.  The staff was kind and respectful to both of our families.  Both sets of parents were so pleasantly surprised at what an elegant, well planned event it turned out to be.  After the reception, we all went down to Bourbon for some fun, then came back to our room for an after party. The room we stayed in was a two story, 2 bedroom 2 1/2 bath  suite with a en suite hot tub, living room, dining room, kitchen, card playing room, and office.  We were able to easily fit our entire 10+ wedding party in our room for a little get together.  Here's the best part....my ENTIRE wedding, from after the proposal to the honeymoon, (JW, dress, photographer, etc) cost less than $15000 dollars.  Thank you so very much to Mike Chamberlain and the staff at JW Marriott on Canal for making our wedding far beyond anything I'd ever dreamed possible.

12/04/12 | Link | Rating: 5.0
18. Thugnificent M.
Best food o ever had in a conceirge lounge.  Local cajun cuisines that are pretty much dinner portions.  Block from Bourbon St.  Nice rooms.  The St Louis Rams were staying here when I was here so u know it gotta swank here.

20/12/10 | Link | Rating: 5.0
19. John D.
My band stayed at this hotel on our last tour as we do everytime we are in new orleans since its so close to burbon st.  The next morning half due to a giant hangover and half to just plain bad luck we dropped our money folder holding over 10 thousand dollars in cash in their parking garage and drove away.   Not only did the hotel recover this for us, they took not a cent for themselves which is just plain amaizing.  Can't say enough about the honesty of this staff.  They saved our financial lives.

13/04/12 | Link | Rating: 5.0
20. Shane S.
It's okay, does not meet would I expect of a JW Marriott. The room we stayed in was a "King Deluxe Room", only problem, it was a queen sized bed (king sized beds are square, queen sized are a rectangle).  Service at the bar is down right terrible. They only would give us one washcloth per night. I would stay elsewhere. It's under renovation and the gym is terrible for a JW Marriott. Didn't pay allot, however I have stayed in  JW Marriott many times all over the world, this falls very short.

20/08/12 | Link | Rating: 2.0
21. Kim B.
I really enjoyed my stay at the J.W. Marriott the other weekend and would recommend it to anyone visiting New Orleans.

The hotel is in a great location and it is clean, comfortable, and reasonably priced.  The concierge was very helpful during my stay and the staff was friendly.  We got a very reasonable group rate and that made the stay even sweeter.

Compared to other hotels in the area, the J.W. Marriott is a sure bet.

29/04/08 | Link | Rating: 4.0
22. Jennifer L.
Pros:
Great location.  Sometimes I catch the sounds of jazz drifting up from the French Quarter and I can actually think about where I am rather than being locked into the "some hotel room, in some city, somewhere" mode.
Comfy beds.
Friendly staff.
Good rates.
The woman who cleaned my room this morning sang along to Sam Cooke crooning out of my iTunes.
Room service prices are actually regular food prices and not "We'll charge you whatever we damn well please you lazy cow, plus 20%!  Plus an additional charge!  And tax!" which tends to be true for most hotels.

Cons:
They didn't mention that they don't have a business center at the moment, even though I'm here for a business meeting.
Light switches in my room that don't appear to operate anything, while some lamps don't turn on at all.
Feels a little dated.
A/C and heat not working in some rooms.
Empty mini bars (I understand not all hotels have mini bars in the rooms, but for the sake of not tormenting me with high hopes, please take them out of the rooms if they're not going to be used).
"New Improved" room service menu features one salad and no desserts or beverages.  I guess they just don't expect that people are eating in their hotel room.
Attention to detail just isn't here.

Overall it's fine for the average vacationer, but I think I'll look elsewhere next time I'm in town for business.

20/02/08 | Link | Rating: 3.0
23. Gloria G.
So the room is stuck in the 80s.  Who cares, its not like the decor is going to ruin your fashion sense.    Aside from the really gross fridge, the room is decently sized and clean.  I've stayed at 3 star hotels in New York and 4 star hotels in San Francisco that weren't half as decent (that's another story...who wants to walk into a room with a a band-aid taped over a light switch and cigarette burns in the carpet.)  The location can't be beat, especially at $50/nite Priceline during Memorial Weekend.  It's directly across from the French Quarters and one block away from Bourbon Street.  Parking is $32 but we parked at overnight parking off of a lot a few blocks away.  Unless you plan to venture out of town, there's little luck finding parking around the touristy areas.

30/06/10 | Link | Rating: 4.0
24. Megan C.
This Marriott has an absolutely perfect location to best enjoy the fun of New Orleans.  It's two blocks away from Bourbon street and an easy stroll to the French Quarter.  The interior of the hotel is beautiful-both the lobby and the rooms are well designed and decorated.  The staff was incredibly nice and very helpful-anyone from valets, desk workers, and anyone I interacted with on the phone was very easy to work with.  The rooms were impeccably clean and the beds were comfortable.  The Marriott is a great choice, but let's face it, you're in New Orleans-get out of the room and go enjoy the party!

07/04/11 | Link | Rating: 5.0
25. martin h.
marriott seems to be the last hotel chain that charges guests for wi-fi and to use their business office.
for that one reason alone i won't stay there again

27/11/12 | Link | Rating: 3.0
26. brewgirl b.
Great location and great daily rate.  The room we were in looked like it had been remodeled fairly recently. The bathroom was very small, though.  Comfy beds, nice variety of tea and coffee in room.

18/04/11 | Link | Rating: 3.0
27. M. M.
With some places, it's not about one big thing that went wrong, it's just a ton of little things piled up.  I would probably not have stayed here if my business meeting hadn't been planned for here by another organization,  as I prefer historic hotels or B&B's.  However, just evaluating this place against your standard "business hotel", although the location is pretty good (right on the Quarter), the bed is comfy and the staff is reasonably friendly, I probably will not want to stay here again for any reason.

There is a weird ticking noise in the walls of my bathroom.  Fortunately it's confined to the bathroom and I think it's the plumbing, not a bomb, but it's driving me nuts having to hear TICKTICKTICK each time I go in there. The bathroom is also super duper cramped and hard to get in and out of, on the same level as bathrooms I've had in some motels and in  tiny budget rooms at tourist hotels (but this room is large).  For some inexplicable reason, there are also two mini fridges in my room, one of which has a sign that it's only good for drinks not food, and the other of which has no sign but barely gets cold.   I initially thought one fridge was for food and the other was for the minibar but there is no minibar in here.  Which is Ok as there are like three liquor stores within hollering distance of the Canal Street exit, but still, for what do I need two marginally operational fridges?

Speaking of fridges, my room is cold and I can't find the control for the thermostat to turn the AC down.  By contrast, the cold water faucets in the bathroom put out warm water so I basically have two water choices:  warm and hot.  This is annoying when I need cold water for something (like stain removal, or because I don't usually drink a glass of warm tap water even over ice, and I'm not about to pay money for the bottled water in my room).  

There is also a large red stain on the carpet between the beds that looks like somebody spilled a glass of wine or grape juice and they just couldn't be arsed to bleach it out.  

I will say the room service prices are not ridiculously high.  However, I was not happy to find that the rooms don't have Wi-Fi (even though just about every other hotel within three blocks seems to, judging by the "List of Available Networks").  I do not travel with an Ethernet cable in this day and age and the hotel, unlike other places that require an Ethernet cable, didn't have one ready to hook you up.  I suppose I could have requested one from the desk but I just pulled the one out of the internet jack instead and used that (works fine).  They supposedly charge me 14 bux a day for the I-net service combined with phone, which I guess I could put up with if the phone actually worked.  I tried to make a local call and some of the numbers will not dial so after five muffed tries I just used my cell.

Worst of all are the elevators.  There were two fairly large conventions going on over the weekend and even though one has packed up and left, there is still an interminable wait for elevators at certain times, such as when the conference that's still here is starting, and when people are checking in and out.  I literally have to build an extra 15 minutes into my schedule for the elevator, that's how long it is taking.  There are only 4 elevators serving something like 30 floors and at times one or two of them are out of service.  This just isn't enough and isn't working, especially since they scattered the conference attendees on floors all over the building instead of concentrating them all on a couple of floors.

Any one or two of these things by themselves would be no biggie, but put them all together they get way annoying.  The only reason to stay here would be that you got some rock bottom rate on Priceline.  If you're paying above 100 a night (which I am even with the conference rate) then do yourself a favor and go someplace else.

UPDATE:  This is the last straw.  I just flushed the toilet twice and the second time it exploded back out of the bowl.  Was not clogged, there is just something severely weird with the plumbing.  This place is possessed, no WAY will I come back!

08/03/09 | Link | Rating: 2.0
28. Deb G.
For $50 + taxes on Priceline, I was sold. I stayed here for one night and was quite pleased - nice room, great view of Canal St, good location right between CBD and French Quarter. Downsides included having to pay $14 for internet access - really, shouldn't a luxury hotel provide that - and not so great toiletries. I want brand names when I head to the nice hotels!

15/04/09 | Link | Rating: 4.0
29. P M.
Staying here for a week for a conference. Since the second I walked in I could not believe the customer service. My cab pulled up and the door man grabbed my 60lb suitcase, when I went to take it from him he said "You're at the JW Marriot now, you don't need to worry about a thing." He was right. He walked my luggage to the check-in line and offered me water while I wait. The entire staff has been nothing but fabulous. So courteous it's ridiculous. You can tell they have extremely high standards for their employees, and the employees take pride in their work. Rooms are comfortable with numerous outlets on the base of the lamps which is very convenient. Internet is $15/day which I'm not too excited about but what can you do. I have been traveling for a few days prior to my arrival and left my toothbrush at my last stop. When I called down to ask for a toothbrush I was brought 2 toothbrush kits and 2 bottles of mouthwash. I'm very pleased and looking forward to the rest of my stay.The room itself needed maintenance but I was too tired to ask them to fix things. I'm sure they would have immediately. The only reason I'm not giving it a 4/5 is because of the weird things going on in the room: fan noise, lights flickering, etc.

13/11/12 | Link | Rating: 3.0
30. Greg G.
Nice hotel just a couple blocks of Bourbon Street.  This hotel was the best deal for the week we went so we chose it.  It is catered to businesses so we didn't really fit in as a group of 10 people looking to get drunk but surrounded by suits.  The pool is horrible and really needs to be updated.  We tried to go there on the one day it didnt rain but there is only about 5 chairs and my room was bigger than the pool.  We went to NOLA to experience the city, not stay in the hotel so I would definately stay there again.  Beds were comfortable so thats really all that matters and for the price, I would definately recommend it.

18/09/11 | Link | Rating: 4.0
31. Star B.
We got a great deal on this nice hotel. The front of the hotel is not set up like your typical hotel which I loved. The rooms were very nice average sized, clean and the location is great. Everything is in walking distance. The staff is friendly and very helpful and I loved the fact that we were able to check in a few hours earlier. However, this hotel is set up for business travelers rather then couples vacationing.

23/02/10 | Link | Rating: 4.0
32. Dana R.
I have stayed at Marriott's before. For the deal we got the room was fine. It is very central in downtown NO. A couple blocks from Harrah's, Bourbon etc...

This room has to be the SMALLEST bathroom I have ever encountered. I don't understand how a lone businessman could maneuver from the sink to the shower none the less two women getting ready in the morning.

-Called for a mending kit twice b/c the first didn't show up.
-No hot water at 6pm for a shower before dinner.
-The hairdryer was broken, I went to give it the housekeeping guy who delivered a new one but he said to leave it for the cleaning people. I did and it laid on the ground for TWO DAYS until I threw it in the trash.
-OLD tv. They should have flat screens
-Room service stops at 11pm
-View of... nothing.

-Beds were comfortable.
-Front desk was very friendly and accommodating
-$90/night was better than $250 at the Ritz (wish I got the $52 or 69 though instead)
-No bugs or rodents in our room or hotel unlike the Ritz as well!

Based on the amount of tourists and business travelers the people who work in this city see, they are very friendly and genuine.

11/10/09 | Link | Rating: 3.0
33. Carly C.
We stayed at the JW Marriot on a Saturday night. The check in process was quick and easy. Our room was clean and the decor is beautiful. We were on the 24th floor and had a beautiful view of downtown and the river. There were no issues with noise or disruption. This hotel is located on Canal St. which is basically the border of the french quarter. You are far enough away from the French Quarter to avoid the noise and commotion, but close enough to walk there as well. I would recommend this hotel to anyone looking for a place to stay in New Orleans!

14/11/11 | Link | Rating: 5.0
34. Harper S.
I haven't stayed at many Marriott's but I have stayed here for the past two years of Jazzfest and think it's great. So conveniently located. Nice sized rooms, that are super clean. Comfortable beds and linens and towels.

Love the breakfast there - my favorite homefries!! I was waiting all year for them after having them last Jazzfest.

Great service and friendly people minus the woman who makes the omelets and waffles for breakfast. She's rude and clearly hates her job.

Really, a great hotel - very comfortable.

Biggest downside is that they charge for internet in the room by day for $14.95 yet it's free in the lobby and other locations in the hotel. Biiig mistake, big mistake, huge! (Sorry I watched Pretty Woman in the hotel, and couldn't get that quote outta my head)

29/04/10 | Link | Rating: 4.0
35. Brady B.
Not a dump, butt........ needs allot of work!

First was issued a room that was occupied by a naked man.  2nd room was right by the roof top AC. had baby and wife, so 3 x;s seemed to be a charm except it took 6 trips up and down the elevators to get everything straightened out.  we had asked for a crib, etc etc.. had to wait...  mini bar had been broken into and was missing half of contents,  finally got adjusted in room  and everything resolved 4 hours after arrival.  only compensation offered was 100 room credit.  last day of maid service chemical bottles were left in our room.  we have an infant with us... HELLO???!!!!  Marriott if your reading this you need to do allot to make this right!

only upside is nice decor and close to bourbon st.

07/02/10 | Link | Rating: 2.0
36. June G.
Loved the location, so easy to get to anything in Quater and beyond.
Bedding was wonderful. We didn't eat a Shula's but want to next time we are there.

24/11/10 | Link | Rating: 4.0
37. Howard S.
for those who are familiar with the marriott brand, you come to expect a certain level of service/quality at a JW, and JW M NOLA did not fall short. one of the biggest plus of this hotel is that it's an JW, which means it's smaller (and a little pricier) than your standard marriott, which means less beads wearing, boobie flashing chicks and douche bags with foot long hurricans.

stayed here for 4 nights for business. had a corner room on the concierge level. room was completely up to par with all other JW's, spacious and well appointed,  the signature marriott bed, crisp clean linen, and i think i had enough towels for my whole extended family.

the concierge lounge is open on weekdays, complimentary appetizers, soft drinks, and a small fee for cocktails. again, well appointed, and comfortable. since this is not a huge hotel, most of the time the lounge was empty, which is very nice.

shula's steakhouse is outstanding. i ate there and was kind of expecting a hotel restaurant meal, but was pleasantly surprised.

close proximity to the action on bourbon street, easy taxi ride to pretty much anything else.

almost boutique hotel in the big easy... close enough to the action when you want it... but small enough for some peace and quiet as well.

13/10/11 | Link | Rating: 4.0
38. Paula P.
My husband and I are brand loyal to the JW Marriot chain, but I must say, I might be looking at Hylton after this experience. The staff was nice enough and the lobby was beautiful, but I really have a problem with the charge for internet access based on our recent stay at the JW in Miami. At the Miami hotel, not only was the in room bathroom more spacious and beautiful, and the linens more comfortable, but they not only provided free internet access but they also had a PC in the room for us to use. I feel like if we are spending that kind of money for a room, and expecting it to be a JW Marriott experience as we have had before, then this hotel should just be called a Marriott. It is not up to the JW standards in my opinion. The location is great but that is the only thing I would say was great. Even if the JW in Miami is charging the internet fee in the nightly rate and just hiding it, this location should do the same, because the overall experience for the guest should be the same no matter what city they are in when they go to a JW Marriott hotel.

12/12/12 | Link | Rating: 2.0
39. Tom B.
Clean, we'll maintained hotel with good location for sight seeing.  Friendly and helpful staff.  Great fitness center also.  Down side is that for the price they could throw in Internet access in the room.  They charge for it, but you can go to the lobby and get a free 24 hours.  Does not make a lot of sense.  Would stay here again.

13/05/13 | Link | Rating: 4.0
40. Denice C.
I have a quasi love/hate relationship with the JW Marriott. On one hand it's a beautiful hotel. The lobby is sparkling clean, tastefully decorated in a mix of modern meets traditional, and just says - class. On the other hand, it's expensive for what you get (which isn't a lot, considering the price), and everything you do or ask for at the hotel has a price tag.

Unlike the more moderately priced Marriott Courtyard down the street, the JW doesn't offer things like free breakfast, free wi-fi in the rooms, and so on. Instead, both of those things have a premium, which strikes me as odd. It seems as though the more you pay for a Marriott hotel, the less you get? That doesn't make for a good fit in my head, but maybe that's just me?

Things I did like about the JW were:
--The rooms. Though not huge, they're big enough, decorated in a classy manner, very clean, and they smell really good. No weird hotel smell here.
--Distance to the French Quarter from the hotel. It's a block or two from just about everything, centrally located, and in a very good location on Canal.
--The beds. They're filled with pillows, and online before you check in you can request whatever kind you prefer, and as many as you want. Our bed was filled with them, and the effect of that was like sleeping in a giant marshmallow at night. Very nice.
--The TV. A large plasma is positioned in front of the bed with various cable channels for viewing. Definitely a bonus for staying at the JW if you're like me, and enjoy watching TV before bed for a bit.

Something  I didn't like about the JW was the cost of overnite parking ($32/night). While I am aware of the fact that every hotel charges about this much for parking, again, when you're staying at a relatively pricey hotel, and paying pricey hotel prices, it seems like maybe said hotel could give patrons a bit of a break on parking.

Another thing I wasn't completely happy with was the maid service. While nice, and thorough, when I called the front desk to ask for new fresh towels, after using the first set I was given, I was promised towels, but they never arrived. Again, in an upper level hotel I expect better.

I definitely recommend the hotel if you like nice places, clean rooms, and don't mind paying a little more. Is it perfect? No. Is it a nice place to stay while in New Orleans? Most definitely, yes!

07/04/10 | Link | Rating: 4.0
41. J T.
Thought this hotel 'was a walk' to the French Quarter, NOT.  It's right there at the beginning of the French Quarter.  From the AM coffee (great) to the relaxing room at night the place is a wonderful & clean place to stay while in New Orleans.  Shops on the street include CVS, Starbucks, PJ's Coffee, and a lot more, Canal St being a major shopping street.  2 Blocks, and you're in the heart of the French Qtr.  Very nice and professional from the Concierge to the Valets, all very helpful.  Gym very nice, too.  Heads-up they wanted to charge us for Wi-Fi.  We never stayed at a Marriott that did charge us, and we told them that, and were able to get it for free.  Otherwise a $14.95 charge!  We did have a refrigerator in the room, that was helpful for some sundries for the few days we were there.  Learned the difference from a JW to a 'regular' Marriott:  JW's are a smaller hotel, but the elevators were running fine, and the restaurant looked nice, although we didn't eat there.  So happy we stayed here vs in the heart of the noisy French Quarter.

03/12/13 | Link | Rating: 4.0
42. Josh Q.
Alright, I guess.  The lobby area was pretty nice but it looks like the
"remodel" involved changing out hardware on the closets and cabinets and buying a new television.  The location was nice.  It was close enough to walk to everything and very safe, but far enough to not be obnoxious and loud.  I think if I was back on a weekend I would stay there again, but midweek when things are pretty quiet I would stay further in the heart of the quarter.

01/04/11 | Link | Rating: 3.0
43. Iris T.
This hotel offers everything you need to enjoy your stay at NOLA: clean, comfortable (AMAZING beds.. if we weren't in NOLA, I think we would've been chained to those beds), across the street from Harrah's, and within a couple of the heart of the French Quarter (aka Bourbon St!!)!

I've stayed here during both of my NOLA travels and would definitely stay here again!

19/07/10 | Link | Rating: 4.0
44. Gina W.
Staff at JW Mariott were great.....went to the executive level lounge while there and would like to share how wonderful Paulette and Tom were....very informative on things to do in the local area.

14/06/13 | Link | Rating: 5.0
45. Zoe B.
The hotel was nice and clean, the one downside was that the hot water cannot get pumped up to high floors well so my husband and I don't have consistent hot water during showers. We were on 28th floor, stayed for 6 nights, 3/18/2011-3/24/2011. We called the concierge and they said the building is old so that's not uncommon. Our friend who is on 30th floor said that he never got hot water for showers, poor thing. And his safe didn't even work, so the hotel gave him a breakfast buffet coupon. And he didn't use it so gave it to us.
The breakfast buffet was nice. The chef was very very nice, he doesn't only make omelet and waffle, but also went around to make sure every customer is okay. All the servers are sincere too. That was very good. I think all the staff in the hotel are nice, polite and sincere. Just too bad that the age of the building caused the hot water problems to high floors.

26/03/11 | Link | Rating: 3.0
46. Heather H.
After staying in the Marriott 3/24/12 one night to prevent drunk driving...I attended a wedding at the Hilton, I brought bed bugs home with me. I live in Metairie.
Lets just say it ended up costing me a lot more than one nights stay at a hotel.
Weeks of cleanup thanks Marriott!!

08/08/12 | Link | Rating: 1.0
47. Pavi B.
I had read very good things about the JW Marriott New Orleans here on Yelp before we decided to stay here. I don't often write reviews unless I really enjoy a place and I write a review to show my support and enthusiasm for a place of business.

Location- Amazing location and literally minutes away from Bourbon and Royal St. About a 15-20 minute walk to Frenchmen St. but totally worth the walk as long as the weather cooperates.

Ingrid Mayfield Jazz Bar- The in-hotel jazz bar/lounge is beautiful, serves amazing drinks, and had a live band playing the night we attended until 12:30 AM.

JW luxury- The room service was fantastic, the concierge was extremely helpful. The hotel was undergoing construction in the lobby and there were always people from the JW on hand to guide people to exits and make sure that people's questions were answered.

View from room- Beautiful and could see all of Canal + the lights of Bourbon/Royal St.

Overall, an amazing stay and I couldn't be happier!

09/08/12 | Link | Rating: 5.0
48. Shawnie N.
This review is more anecdotal, rather than REVIEW, about my stay:

Stayed at the J-Dub Marriott recently for four nights, one of which was my wedding night! I had originally planned to stay for three nights, but at last minute wanted to add a fourth night and come in earlier. On the phone with Reservations, they said I'd have to change rooms after that first night because of rates or availability or some bull crap, but whatever. However, when I checked in, I was greeted by Danielle who took the time to sort things out and make it so I could stay in the same room the entire time. There was a big line behind me and only two people working the front desk at the time, but Danielle was extremely calm and courteous despite the crowd.

Danielle hooked me up with a lovely corner room on the 14th floor - not too close to the elevator and not a huge schlep either. The room smelled fresh and clean, had plenty of storage space, love the bathrobes. Used the hair dryer and iron, both were perfectly fine. Liked the shower space but the shower head could use some updating - pretty typical hotel shower offering. The bed - king size- was HEAVEN! Wanted to bring it home!

On the morning after our wedding, Danielle sent up a bucket of champagne and chocolate-covered strawberries, which the hubs and I thoroughly enjoyed! So sweet of her!

On one particular evening, I needed to find a chill restaurant that could accomodate 8 adults and 2 children, where we could all wear shorts, be loud, and one that offered something other than "local" food - not everyone wants fried food and jambalaya nightly, though I was happy with that! The very friendly and helpful concierge suggested several places and then hooked us up with a reservation at the Crescent City Brewhouse, which was perfect for our crowd (great beer, deelish food-I had the crab au gratin, YUM!!).

I wish I had names of everyone I encountered at the J-Dub because truly, everyone was super nice and accomodating. The bellmen, the concierge, the valet guys.. super, super helpful!

We also experienced the "missing fresh towels from housekeeping" on one day, but I called down and the bellman brought them up to me!

The hotel is the perfect distance from the crazy, loud quarter. Near to everything including aquarium, coffee shops, Ruby Slipper (YUM-eat breakfast here!) and the quarter. Close to Popeyes for the friend chicken, close to Krystal for the late-night burger run and near enough cheesy giftshops for bottles of water, soda, feather boas and packs of gum.

Thank you to everyone at the JW Marriott for a wonderful experience! I'll absolutely stay here again.

23/04/11 | Link | Rating: 4.0
49. Doug O.
First time in a J.W. Mariott and it was incredible. Compared to a Courtyard Mariott, J.W. is the cream of the crop. First class service since we arrived by taxi, until we checked out and immediately had a cab waiting for us without even asking.

The concierge room was amazing. Complimentary breakfast, some nights even a fine dinner buffet was awaiting. If neither breakfast or dinner was available I could always count on fresh fruit and chips to satisfy a snack craving.

When I realized there was no fridge or mini-bar in the room, I called the front desk and they insisted to bring up a mini-fridge free of charge immediately. To my surprise it was delivered in less than 5 minutes.

Exercise/weight room was the best I have seen in a hotel (second place going to Hilton Suites). Around 5 treadmills, a couple biking machines, plenty of dumbbells, and numerous up-to-date weight stack machines. There is an out-door pool only and sadly no hot tub.

31/01/10 | Link | Rating: 5.0
50. Debbie R.
My friends and I participated in the Rock n Roll Mardi Gras Half-Marathon.  As fans of JW Marriott hotels in general, we decided to stay here for 3 nights.  The hotel is conveniently located at the edge of the French Quarter, in between Bourbon and Decatur.  It is within walking distance of many places, such as Cafe du Monde.

Upon arrival, the bellhop was extremely friendly and helped us immediately with our luggage.  Check-in was a breeze, and our room was clean and comfortable.

One major problem we encountered was the lack of towels!  We discovered this after the bellhop left, so we had to call for more sets.  On our second day, we came back to our clean room to discover that housekeeping forgot to supply bath towels AGAIN.  Our empty tissue dispenser was also not refilled.  I promptly addressed this with the front desk on our way out to dinner, and they promised to speak with the head of housekeeping immediately.  When we returned to our room, towels had been delivered (but no tissue box - toilet paper instead).  On the third day, there were no issues and we had plenty of towels and a new tissue box (thank goodness, we were tired and needed to shower after our run).

The fitness room, located on the 8th floor, is very nice.  There are 5 treadmills with individual television screens, weight machines, stability balls, fresh towels (even cold ones kept in a fridge), individually wrapped earbuds, water, and apples.  The pool is located outside the fitness room, but we didn't use it since it was a colder weekend.

We also ordered room service.  Since we were waking up early and leaving the hotel prior to the start of breakfast service, we ordered a bagel, toast, and bananas the night before our run.  Our food was delivered within the hour promised, wrapped as instructed, and the employee was very friendly.

Overall, we had a pleasant stay at the hotel.  The employees were so nice and accommodating, and the ones that had helped us days before recognized us and would always say hello and asked how we were doing.  I wouldn't mind staying at this hotel again.

16/02/11 | Link | Rating: 4.0
51. Vena F.
everything positive that has been stated about this property is on point and then some.  we stayed at the JWMNO on Christmas Eve.  traveling with kids in itself takes skill.  traveling with kids on Christmas Eve is a production!  JWMNO front desk staff took great interest in supporting us with assuring "that one" that Santa Claus would find her.  the valet and bell staff were extremely considerate and patient with our needs as well.  the room was lovely in decor and ample in space.  very clean!  nice flat screen t.v. that hubby appreciated.  super delicious bed to sleep in..i appreciated!

we conveniently ate breakfast Christmas morning in the restaurant SHULA's.  Great Experience.  price tag of 18$/pp might shy some away.

28/12/10 | Link | Rating: 5.0
52. Brad M.
JW Marriott... Well it's the high end portfolio of Marriott so it comes with everything you'd expect. Better service, high end bars and restaurants in the hotel, nice rooms, informative staff, internet, etc. If you've been to high end hotels, this one is no different. One BIG bummer though... The pool deck is Really small and there is no service there. When we were there, all the people at the pool had to squeeze into the roughly 20 chairs available and make beer runs to the local stores. We of course made it work, but not exactly what I expected from the JW. The regular Marriott next door had a Huge pool with plenty of chairs. We also stopped by the Ritz which had drink service at the pool. I'm just sayin!

If you get access to it, the concierge lounge was fantastic. Food quality was really nice and enjoyable. Certainly worth taking advantage of.

The area is PERFECT. You walk outside the hotel and you're right in the beginning of the french quarter, lots of great restaurants and an all around lively area.

I'd say to stay here in a heartbeat ONLY if you're not going to use the pool. If you were looking forward to lounging by the pool, you will be disappointed. Don't say I didn't warn you =)

21/06/11 | Link | Rating: 4.0
53. Lizzie H.
We just spent 2 nights here, and all in all, it was a great hotel.  It's very modern and clean, and the staff is very attentive.  However, the bed was terrible.  We slept fine the first night from sheer exhaustion, but after the 2nd night, we woke up sore.  The restaurant where you eat breakfast (if included with your room), Shula's, is VERY good.  Right on the border of the French Quarter, technically in the CBD, but most major tourist spots are in easy walking distance.

17/01/13 | Link | Rating: 4.0
54. Roxy H.
Stayed here during the Essence Festival 2011.  What I liked about the hotel is that EVERYWHERE else in the city, people were everywhere, loud and busy. Our lobby was peaceful and quiet at all times! The bar may have had some people there but for the most part it was pretty serene all week!
The rooms are cute and very JW-ish if you know what I mean. Small tub and low water pressure.  Took me forever to fill the tub for a bath.
I loved the fitness room and the pool.  Someone had a review listed that the gym was outdated.  Not! All the equipment you would need to get it in! The pool is however VERY small! It's big enough for you to do a quick dip in it but that about it!
The restaurant in the hotel is awful and overpriced.  The service is awful.  So much so, our breakfast was on the house. OHHHH wait! The biscuits and gravy were soooooooo good! That's it!!!

30/07/11 | Link | Rating: 4.0
55. Eileen Z.
This was another one of our priceline "name your own price" scores ($40 a night).  Parking will cost you if you valet here.  Three words come to mind with this hotel, elegant, comfy, and an absolutely stunning view.  We had a room on a high level corner which was just a glorious view of the quarter and city.  The beds were amazingly comfy and I am saying this as I was 8 months pregnant when we went here so its hard for a pregnant woman to find a comfy hotel bed. The room was spacious and didn't feel cramped.  This was one of my favorite priceline deals that we ever scored.  I really love this hotel.

11/01/11 | Link | Rating: 4.0
56. Vannie N.
What can I say about a chain hotel that i'm a platinum member of. This one is located about 15 min walk from the french quarter. About 2 blocks from magazine street and not far from harrah's casino either. Parking the car with the hotel is $15 a day I believe. Service is great. I would stay here again.

29/09/12 | Link | Rating: 4.0
57. Peter M.
I grabbed rooms at the Marriott for my little brother's wedding weekend on Priceline (Easter weekend, in fact) for $52 buck a night, and it was great.

It was the traditional Marriott affair - super comfortable beds, exceedingly accommodating staff, etc.

It was better than many due to it's location right on Canal Street, about a block from Bourbon Street. There are plenty of little package stores in the neighborhood, so stocking your own fridge is a cheap no brainer. good times! I would definitely recommend the Marriott if you can grab it on the cheap!

14/04/09 | Link | Rating: 4.0
58. Todd S.
While on an extended business assignment I stayed at this hotel over 120 nights between October 2012 and September 2013.  The location is great and just steps away from Bourbon Street and French Quarter, the lobby and bar area was recently renovated and very comfortable, and most importantly the service throughout the hotel (front desk, bell staff, lobby and bar, room service, executive lounge, concierge, and turndown / maid) was excellent and delivered consistently throughout my stay.  I'll definitely return to this property when I come back through the area and would strongly recommend.

12/10/13 | Link | Rating: 5.0
59. Danielle W.
A great hotel option - especially for the price we got it for through Travelocity!

The hotel is very nice and the staff is great.  Good gym, good water pressure, good location.  The pool's a little small and has limited sunlight hours and you can hear a rather loud generator from it, but other than that it was great and we'd definitely stay here again!

10/10/11 | Link | Rating: 4.0
60. Frank B.
I will not return to this hotel because:  a four star hotel that has only Luke warm water at night is unacceptable. Further, after eight hours out of our room it is still not cleaned. The help gives attitude and excuses for not doing their job. However, the doorman, Alfred, was five star being very friendly and helpful.

03/11/13 | Link | Rating: 2.0
61. Dee M.
My stay at the JW was wonderful. I was impressed from the valet to the concierge lounge. This hotel exceeded my expectations. I had reservations across the street at the Marriott, and had actually stayed there for two nights. After night two, I had endured enough. First, the hotel was extremely crowded and unfriendly. Second, it's separated by two towers, the quarter view and the river view. I had a river view room on the 20th floor...not bad. However, I was less then impressed with the outdated room and tiny bathroom. Having stayed at the much nicer Pere Marquette on Common Street, I knew I wouldn't be happy if I stayed. The JW was closer to my conference at the Sheraton, however, they had been sold out for weeks. However, I was determined to obtain a room there. So, off I journeyed to beg management for a room. Emily went out of her way to accommodate me. Right away she went to work looking for a room...at a discounted corporate rate. Not only did I get a discounts rate, bur I was also upgraded to a corner suite overlooking the FQ, with a microwave and refrigerator. It was like POOF...magic!

The room was fresh and modern with a crisp clean white duvet comforter and linen. I love that there were two separate vanity areas, and that the bathroom was set off from the rest of the vanity areas.

The concierge lounge was also magnificent, as there are lite meals and various beverages served throughout the day beginning at 630 am. I love the semi bar seating overlooking the FQ and river.

16/07/11 | Link | Rating: 4.0
62. Wendy C.
Hotel is within walking distance of French Quarter. Room was extremely clean and could not have asked for better service. Sign up for Marriott Rewards and they send some nifty deals I will be looking forward to booking real soon.

06/07/12 | Link | Rating: 4.0
63. Shannon S.
I've been to many events, parties, and trainings here.  This is a nice hotel conveniently located on Canal Street and near to most things in the French Quarter.  All of the various event rooms I've been in have been set up very well and, as someone that frequently books spaces for trainings, I would say they offer above average service and meeting space.

23/11/11 | Link | Rating: 4.0
64. Kathy C.
Great hotel in a great location. Docked 1 star just because I wish there were more restaurants but I know the space is limited. The hotel was also under construction during our stay so I'm sure it'll be more awesome when it's finished. Our room was spacious and clean (had a double room). We also ordered room service on the last day and we got everything we put in for order the night before and they have really large portions. The food was okay. We got the Egg White Omelet with Roasted Vegetables (a little dry but delicious with ketchup and hot sauce!) and the Fruit Platter with Honey Yogurt and Banana Bread (pretty good but how can you go wrong with fresh fruit?). As room service goes, the price was decent (but for the food in general it was pricey...but hey, that's room service) and the service was very efficient. They brought the food to our room right on time. The location of this hotel on Canal Street is super convenient. Not only is it just outside the west end of the French Quarter (no late night Bourbon Street noise but close enough to walk the whole French Quarter from end to end in less than an hour!) but it's also right in front the Canal Street streetcar and less than 2 blocks from the St. Charles Ave streetcar stop! Definitely a fan of this hotel.

06/11/12 | Link | Rating: 4.0
65. Cindy W.
GREAT location and great service with excellent rooms.

We really enjoyed our stay in NOLA and it was super convenient that we were right next to the French Quarter.  We could practically walk everywhere and we did!  I really enjoyed my stay at JW Marriott as our room was clean, it was, convenient, and we were always greeted and serviced fast and friendly.   The other time I stayed in NOLA I stayed at the Westin, which was nice also with great service as well. However, the JW does have one small plus side which is that it's just a tad closer to Bourbon street.  The two entrances into JW make it super convenient when walking everywhere.  The next time I return to JW, I'll definitely make my stay at JW.

15/01/12 | Link | Rating: 5.0
66. Nicole G.
Thankfully the group of people I traveled with are all good spirited individuals and we were determined not to let anything ruin our trip - but man alive did this hotel sure try.

1. they messed up our reservation and instead of the adjoining rooms we'd requested, we were all crammed into one room with a roll away bed - so we were required to move rooms our second day. We were annoyed, but these things happen I suppose.
2. when we called and requested a hair dryer and champagne glasses be delivered to our room - we waited over one full hour before calling to remind the front desk of our request. We then waited over 30 minutes before calling a THIRD time about the same request. When they came they failed to bring the hairdryer - but promised us it would be delivered shortly. You can probably guess, we had to call AGAIN after waiting another 20 minutes. Almost 3 hours and 4 phone calls later - they got it together enough to get one hairdryer and 5 glasses delivered properly. Why we didn't just check out then I will never understand, and certainly regret.  
3. We had to call the hotel our third day there at 3pm to request that someone come clean our room - they didn't arrive until 7:30pm that night - we'd already cleaned it ourselves so we said not to bother.
4. The concierge was who I personally found the most repulsive - we were met with attitude when asking for recommendations for dinner and when we asked for help with tickets for a show at House of Blues we were informed that there was a business center we could use to book them online ourselves. If you are hoping for anything other than her to circle the location of the hotel a little 3-fold map and give you walking directions to a restaurant you've had to research on your own - - then just skip it, because that's all this woman does.
5. Obviously once we'd caught on to the fact that the service in this place was an absolute joke - we proactively went to the front desk to make sure that we wouldn't be charged twice for internet when we were forced to change rooms because of their mistake.  - We couldn't help but laugh our faces off when it was still on the bill slid under our door 2 days later. These people are terrible at their jobs.
6. We were there for a friends birthday, when her husband tried to send a bottle of liquor to our room with a card as a lovely surprise the concierge again was unhelpful and rude. He ended up needing to call me so I could go down there and speak to the front desk myself - considering they mark-up the cost for these bottles 300-400 dollars, you'd think they could put a little more effort into nto screwing it up. But no. Did I mention these people are terrible at their jobs.

The only worthwhile people in the ENTIRE hotel are the door men who help you with your luggage and hail you taxis. They're charming and lovely and quite frankly are too good to be working in such a miserable place that is otherwise devoid of any traces of hospitality. I hope those guys get offers to go work somewhere better, somewhere worthy of their caliber.

I normally love Marriott properties - they're always my top choice. I was even willing to look past the jackhammer in the lobby and the nauseating smell of wood varnish because I understand in the hotel industry renovations are necessary - but the complete lack of consideration for the guests experience while staying there - is revolting. Literally every single thing the staff (Doormen excluded) was a part of was sloppy, thoughtless and quite frankly had a seriously negative impact not only on our trip, but on how I will view all  JW Marriott properties moving forward.

Do yourself a favor - you deserve a nice vacation, we all do. Go stay somewhere else.

28/08/12 | Link | Rating: 1.0
67. Denise M.
The hotel was wonderful and so were the staff. The hotel is gorgeous and right off of Bourbon Street (2 blocks). The room was nice, however I didn't find the bed that comfortable and the bathroom was very small (not great for people with kids). The staff was amazing!!!!!!! My fiance and I were there for our anniversary, so I wanted something special along with our room service that morning. I ordered champagne and chocolate covered strawberries along with breakfast. Not only did they take care of it, they also didn't charge me. AMAZING. When I return to New Orleans, I will definitely be staying here!!

17/02/13 | Link | Rating: 4.0
68. Dan M.
Nice hotel. Gotta a great rate on Priceline. Parking rates per night are brutal! Push to get access to the club room on the 27th floor. Free breakfast, snacks, sodas, waters and adult beverages helps take the sting out of the parking. Awesome staff. Clean and well located.

10/05/13 | Link | Rating: 3.0
69. Adriana P.
I stayed here a week this summer and it was great. This hotel is a couple of blocks away from all the madness AKA as Bourbon St. It was nice to have a quiet place to go back to after hanging out in this amazing but crazy city.

I had a corner room and those are big! I loved it. The bed was huge and super comfy and I even noticed that the 2nd day I was there they turned the TV. to face the part of the bed where they noticed I had slept. That was pretty thoughtful...and convenient for a lazy one like me ( I thought to move it the night before but was too lazy to walk two steps to do it)

I arrived to New Orleans after a week in Virginia. Due to some weather drama I was not able to fly back home to San Diego to wash my clothes or get clean ones. Luckily my friend found a laundry room that is FREE to use! It's located next to the gym on the 8th floor. This totally made my stay 100 times better cause no instead of having to buy new clothes (my clothes were very, very dirty) I could drink my life away in New Orleans. One more Hurricane for me, please!

Minus one star for some elevator drama. There were too many people (more than 400) there for a convention trying to get to the lobby with their luggage. It was pretty much impossible to get on an elevator for at least 30 minutes and this was pissing off the other hotel guests. Some people needed to get to work and where furious that they could not leave their floor. Only two out of the four elevators were working that day. Many people couldn't carry their luggage down the stairs since there's over 20 floors.

But anyways! Hope to be back!

06/08/11 | Link | Rating: 4.0
70. Meg B.
Great experience at the J Dub in Nola. The hotel staff was so accomodating and very accepting of the stampede of  Philadelphia Eagle's fans that invaded New Orleans that weekend for the Eagle's/Saints game!  The facility was very clean and the beds were very comfy.  Location was perfect and within a few blocks of Bourbon Street and all of the other French Quarter attractions. I would definitely stay again when returning to Nola.

30/11/12 | Link | Rating: 4.0
71. Ashley B.
JW Marriott is one of the nicer Marriott's I've stayed in recently. The room was large and very clean. The bed very comfy. The hotel was quiet. Looked to be renovated fairly recently. Unfortunately, they were redoing the gym the two days I stayed there.

The hotel's back door is right on Canal, so it is a short distance from the Quarter. Its one block from the office, so I like staying there for business.

15/11/11 | Link | Rating: 4.0
72. Mario P.
This is a excellent hotel. The service was outstanding and the rooms were also good. The only down side to my visit was the construction / remodeling going on. Looks like by the time they're done this place should be able to earn a full five star. On site they have a lounge for drinks and Shula's Steak house. Entrance for first time visitors is confusing. However, great location right on Canal Street and close to Burbon St nd other area attraction . I will stay here again.

26/10/12 | Link | Rating: 4.0
73. Daryl W.
JW Marriott in New Orleans is the nicest hotel I have stayed at in New Orleans.  The staff is very courteous.  The location on Canal Street in the French Quarter puts it very close to alot of good restaurants.

The rooms were very nice with comfortable beds. The gym was very good.  The staff was very friendly and courteous.  

I would definitely recommend to anyone staying in New Orleans.

11/11/11 | Link | Rating: 5.0
74. Megan M.
So far I am impressed. Love this hotel's location right off of Canal. It is a well appointed hotel with nice furnishings.
Good- Concierge level service is fantastic. The view from up there is amazing!! The fitness room was small but well equipped. I appreciated having a towel, bottled H20 and fruit at my fingertips after a tough workout.
Bad- Although it was relaxing the pool is kinda small and very windy and if you aren't careful your belongings can blow right off the top of the building. Every day I found it amusing that people have to crowd into the lobby for free wifi WTF????
Ugly-  Not feeling the overpriced food at the Shula's restaurant downstairs. The view of Canal is nice, but I have had far better service and food in other places throughout the city.
Overall it will definitely get our business when we visit New Orleans.

12/07/10 | Link | Rating: 4.0
75. Tamia G.
Update: I met the Director of Operations, Ms. Donna Brown, and she was not only professional and courteous but she was also quite hospitable. She took the time to introduce herself and ask about my stay. She was genuinely interested. First Class!

08/09/10 | Link | Rating: 5.0
76. Eric L.
Right in the heart of the French Quarter, close to Harrah's, Acme House and all the other great restaurants New Orleans has to offer!  Love the location and found a deal on priceline name your price so I was happy with that.

The lobby is nice to relax and have a drink after a long day of walking!

Rooms were just ok for a four star hotel.  We stayed on the 14th floor and could not get any hot water for our shower. Was told that you had to let the water run for 5 minutes.  

On a side note, parking is $35 a day, which seems like the going rate for parking in the French quarter..

14/05/12 | Link | Rating: 3.0
77. Brett R.
Nicely located on Canal Street with entrances at the front and back of the hotel.  On the weekend, they had a tub full of bottled waters on ice for arriving guests. Standard appointments for a JW, with a nice chandelier.  The registration area is a bit crampe and the elevators are pretty slow, but not annoyingly so.  Bed is a bit firm for my taste but probably would be enjoyed by most.  Halls are a bit noisy, but it's New Orleans after all.  Rooms are clean and roomy with a nice LG flat screen.  The lounge was rocking with great jazz last night, but then again I am here during jazz fest.  Final notes I will never give 5 stars to a hotel that charges $15 a day for Internet access.

03/05/12 | Link | Rating: 4.0
78. Geoff G.
The location of the JW Marriott is superb.  We were within walking distance to the French Quarter, Bourbon Street, and Warehouse District.  However, I was surprised that this hotel was branded as a JW.  The rooms are usually exceptional, but the rooms here don't live up to the JW standard in my opinion.  Don't get me wrong, the rooms are clean and comfortable, but they aren't JW quality.  They are a little small and there are no over the top luxury compliments to the room.  

With that being said, the price was cheaper than some of the other Marriott hotels in the area.  I booked the room months in advance and got an average nightly rate of around $151.  That was similar in price to the Renaissance and the Courtyard.  There is a Marriott across the street that was a little pricier and and Autograph which was a tad higher as well.

Bottom line is that the hotel is nice, although you don't get all of the amenities and fine dining options that you expect when staying at a JW.  The layout is a little awkward, which is very noticeable at the front desk when you first walk in.  The desk is small and cramped and not typical of your normal full service hotel lobby.  Nightly parking is a joke as well, as they want $35 per night.  No thanks!  

The main problem with the hotel is probably the limitations they were under when renovating the place.  You can tell the building is extremely old.   All in all, comfortable beds and a great location.  If the price is right, don't hesitate to stay here.  However, if I came back to NOLA, I would probably try out another one of the many Marriott hotels.

10/06/12 | Link | Rating: 3.0
79. Mike C.
While I understand it was only 36 degrees today, there is no heat in the lobby.  Employees behind the desk are freezing.  The Bellmen are in down coats.  One might expect a lobby to be cold given all the glass, however, it is just like being outside.  Shouldn't you be able to go to the lobby in a light sweater regardless of the outside temp.  When I asked if the heat in the lobby and elevators was broken I think they thought I was kidding.  I said, "the was actually a real question".  Guest waiting for taxis inside are complaining.  The concierge said, "we did pay our bill".

24/01/14 | Link | Rating: 2.0
80. Terry F.
For a $189 per night weekend rate, I was expecting more.

My main gripes are:
1)  The Executive Lounge was not open for breakfast or appetizers/drinks on the weekend (only on Sunday night).
2)  I requested a bucket of ice from room service and it took over 2 hours for it to be delivered--wow, talk about slow!
3)  No free drinks when the Executive Lounge was finally open.  I have only ever seen this at the JW Marriott in San Francisco.  All other JW Marriott hotels that I have stayed at had free drinks.

There are lots of better hotel options near the French Quarter--the Westin, the Doobletree, the Holiday Inn, etc.  Check them out before considering this overpriced hotel.

17/01/11 | Link | Rating: 2.0
81. Adam E.
New Orleans for my birthday, degree of difficulty: night of the Sugar Bowl. We pulled into town just as thousands of Oklahoma & Bama fans were heading towards the Superdome. No arguments about $40 parking after finding our way through that (though, funny story, we parked at the wrong Marriott - there's another one right across the street; luckily the structures are run by the same team and they let us keep our cars there). Stylish, modern lobby and above & beyond friendly service - upon hearing it was my birthday, the front desk staff got us into the executive lounge, where we snacked on delicious appetizers and enjoyed the 27th floor view of the city, then arrived back to our room and got surprised with decadent chocolate birthday cake. The rooms are classically decorated and comfortable with a bigger than average bathroom.  Basically unbeatable location, right on Canal by Royal and Bourbon Streets at the mouth of the French Quarter. This was my first time in the city and I had a ridiculously fun night; come morning, this was a warm, plush and welcoming place to wake up after consuming much birthday bourbon.

04/01/14 | Link | Rating: 5.0
82. Brian C.
A very nice property near the action in NO.  Staff was very nice and attentive.

21/05/13 | Link | Rating: 5.0
83. Bill E.
My wife and I had a great stay here celebrating our wedding anniversary. We were upgraded to a very comfortable corner room on the concierge level. The rooms are nice and clean. There is no street noise on the floor we were on, 27.

The staff are probably the best part of the hotel and it starts the moment you get out of the cab. The porters are very friendly and helpful, they swish you right in and take care of all the luggage. The front desk staff as well, very attentive and efficient.

The best staff are the concierge Andrew and Daisy and all the rest of the folks in the lounge on 27.  Andrew made our welcome very memorable and Daisy made sure I saw my sporting events in the perfect little Irish pub.

One more thing, the location is great to the best sights in NOLA, all a short walk away.

26/09/13 | Link | Rating: 5.0
84. Steph D.
The location is wonderful. We accidentally tried to check into the Marriott across the street and they were very helpful in getting us over to the right hotel. The gym is fantastic and quite large. We were placed in a corner room and the view was incredible. Parking is expensive but it's expensive anywhere in NOLA!

16/08/13 | Link | Rating: 4.0
85. Hoa K.
So, we got a great deal on priceline.com !  Then the customer service personnel upgraded our suite to a nice corner suite.  Our bathroom was refilled with soap when we needed a room clean.  Linens were changed when we called to the front.  The room is small but clean.  No problems with the A/C.  No free wifi tho or free breakfast.  the parking is $39.00 plus its in the back of the hotel.  Kinda hard to find at first. Other than that, I love it here.

29/06/13 | Link | Rating: 5.0
86. Byoung Kyu S.
The GOOD:
-- Great location; short walking distance to just about everything
-- Great service; everyone was super friendly and very courteous
-- Bed is super comfy
-- Plenty of lights and outlets in the room
-- Nice soap and shampoo

The Not-So-Good:
-- Expensive; $300+ per night for 4 nights...eeek!
-- The lounge could offer bit more variety of food
-- Only diet soda in the lounge was Diet Pepsi

It's a very pretty, well-decorated hotel.  If the price is right, could be a great place to stay.  I did prefer the JW over the Renaissance.  Marriott is bit dated.

11/10/12 | Link | Rating: 4.0
87. Katie M.
Southern hospitality at it's best!!!

19/10/13 | Link | Rating: 5.0
88. Erika B.
Does not live up to the JW name. I'm surprised Marriott calls this a JW.  May be ok for a personal vaca but definitely not suitable for a meeting/conference hotel. Staff is not knowledgeable or helpful in anyway. I've stayed on two separate occasions and had bad experiences both times.

08/07/13 | Link | Rating: 2.0
89. Tehmin L.
Totally awesome hotel!!  Just one slight knock though, the walls of our room were really thin and we could hear the kid and dad next door all the time.  Kind of felt like they were in the room with us.  Other than that, everything else was exceptional

Notes
- Front desk extremely friendly and helpful.  When we told them about the thin walls, they gave as free lunch at Shulas
- Concierge was also really helpful.  Isabelle helped us book 2 tours.
- Location is perfect.  It's right across the street from Bourbon, the streetcar and there is a CVS 1 block away.  The St Charles streetcar line is on the same block.
- I had the Shrimp Po Boy for lunch there.  The sandwich was massive with huge tasty shrimp

26/06/12 | Link | Rating: 5.0
90. Maria B.
I give 4 Stars for Service and 3 Stars for Hotel Room
The location and lobby is great. Location is within walking distance of Bourbon Street, hop on a Street Car or bus and so many restaurants/bars. The hotel staff was extremely nice and very helpful. When we checked-in we originally had a room by the elevator entrance that was noisy and they were able to move us to another room away from the elevator. The hotel is an octagon shape so I thought we were not going to be able to get away from the noise but luckily we did being on the backside of the elevator. The hotel room was not what I was expecting from JW Marriott. The room did not match the lobby and bar area. Room is dated but it was clean. Bathroom is extremely small and only one person at a time could be in it. Thank goodness they have 2 additional mirrors in the room that I could use while my husband was using the bathroom. Overall a good place to stay and hopefully next time we visit, the rooms will have been updated by then.

03/10/13 | Link | Rating: 4.0
91. Mark R.
Had a bad experience but staff were efficient in taking care of each problem as it arose. Something's couldn't be helped including closed pool, non working fan in bathroom, ice excessively hot, ice machine not giving ice.
My bad experience was cleaning lady left my room door open. Luckily valuables were locked in the room safe and nothing was missing. It was unnerving and I did report this now if I get charged for missing towels I WILL be offended.

No extra charges but still unnerved. Won't go back

22/02/13 | Link | Rating: 2.0
92. Madi F.
The location is absolutely perfect!!!! You can't ask for a better location to stay. one block from bourbon, right on royal, all three trolley car stops right at your doorstep. Very well appointed with modern decor.  Quiet nights sleep where u can hear just enough street sounds to feel the enchanting new orleans jazz vibe.  Weird compliment but the carpet in the hallways was so thick and plush. Made barefoot runs to the ice machine a treat.  Love this place! Romantic, perfect with beyond exceptional service!

18/07/12 | Link | Rating: 5.0
93. Mike M.
Great spot near the French Quarter, without being in it.  From here, it's a five minute walk to Acme Oyster House, about 10 to Jackson Square.  When I was there, a lot of lobby work was being done, so getting in and out on the Canal street side meant walking through the renovation, but that was not a big deal.  The room I had was very comfortable.  There were cookies in the lobby at night and some croissants and coffee there in the morning.  The coffee was pretty good.

Valet at $35/night seemed steep, but not outrageous.  The staff I interacted with were all very pleasant and quick to offer local advice.

25/10/12 | Link | Rating: 4.0
94. Monique H.
I love Marriott beds!

Really nice lobby, beautiful steak house, convenient bar.  I never saw the salon open, I called to book an appt before my trip and never reached anyone.  I went with a group and we had 4 rooms, they were on different levels and each of them had stunning views of Nola.  It's a perfect location, short walking distance to all the hubub.

The bellmen were great!  There were so many of us, we had tons of luggage and when we arrived some rooms weren't ready so they help schlep our luggage around from room to room as they became available.

26/03/10 | Link | Rating: 4.0
95. Trish M.
We were able to stay here during our weekend trip to NoLa. The service was excellent and the facillities were gorgeous. My only complaint was that I couldn't adjust the room temperature which was at a muggy 78 degrees so the engineer had to come only to leave us at a frigid 50 degrees.

29/05/14 | Link | Rating: 4.0
96. Upset P.
Hotel located right outside of the French Quarter.  Rooms were small though and the bathrooms even smaller.  Would stay at this hotel again when in New orleans.

Only complaint is the room was not as clean as other hotels we have stayed.  We found an old bar of soap in shower and debris on floor.

05/01/14 | Link | Rating: 4.0
97. Patricia H.
I've stayed in many JW's before and this was somewhat subpar; except for the executive lounge.  My furniture were old and scuffed up, not to the standard I accustomed for a JW.  This JW seems very dated.  I stayed there for a week and only asked for maid service once and she didn't even bother to clean my bathroom floor which was dirty.  I ran out of towels and it took 2 hours to get some.  They still charge for internet (I don't have to pay cause I'm platinum but I thought you should know).  Also, the parking is about $35 a night....not worth it if you ask me.  I'm surprised that a Marriott JW is in such bad shape.....

20/06/14 | Link | Rating: 2.0
98. What..Th E.
JW is supposed to be the higher end hotel of Marriott Hotel chain.  This one was disapointing.  Starting from the tricky location to the no guest parking--you are stuck with valet parking for $39/night.  Then, the Executive Lounge on 27th floor did not come with complimentary booze (honor system) and are closed on weekends....the rooms we had (we are executive members) were TINY...with TINY bathrooms.  The second room we had on our way back didn't even have a fridge!  Good thing we used points to book this room, because I would NEVER pay anything more than$100/night for this hotel!

We think it's just this particular Marriott that suck...we've been to other Marriotts where rooms were MUCH bigger, with much more amenities.  The Sydney Marriott had the most variety of food and free booze at the Executive Lounge that opened on weekends....hmmm...miss that one!

Pros:  awesome location: walk to all the top tourist spots and beautiful lobby.

27/12/13 | Link | Rating: 2.0
99. Paula A.
This hotel needs to be renovated. Everything in the room is outdated and lacks maintenance.

19/01/14 | Link | Rating: 1.0
100. Andre L.
What I really liked about this hotel is that unlike other JW's I've stayed at, the whole staff always, almost literally, made a point in greeting us everywhere we went on the property. Not to mention that the elevators here are ridiculously fast, I think our bellperson said it went from ground to 30th floor in 7 seconds or something gaudy like that.

Having said that, there were a few quirks with the room that made it a little less memorable: the sink is in the corner of the bathroom, but if you're shaving your face with a corner sink and no mirror directly in front it's sort of an awkward position to shave. The curtains did not close all the way so an initial sunrise wakeup call came fast but it was OK, I just turned around and faced the other way. The walls seemed thin, I could hear people in their guest rooms while I walked down the hall.

So having said that, these few quirks were sort of rookie mistakes for a property of this caliber. I'd definitely stay here again since we were barely in our room but I can see it getting annoying if I had to stay here for a few days on business.

13/01/13 | Link | Rating: 4.0
101. Carol K.
I haven't stayed here in years so I was delighted to find it was still the same, comfortable hotel that i remembered with some of the nicest staff people around.

I arrived late as the direct flight from Chicago puts you in around 11:30pm.  But no problem for the desk clerk who greeted me like I was the most important thing in his day by opening the front door, assisting me with my luggage from the cab and quickly got me to the desk to check me in.

I was given a great corner room!  I loved the set up with the king sized bed facing the window, and the long hall behind with the closet, bathroom and sink area.  The bed, as always, was super comfortable and I love the free coffee and bottled water in the room.  Internet is going to cost you the same $14.95 a day that you pay at most Marriott's but I have resigned myself to that unless I get my Platinum status back!

The workout area is adequate as is the outdoor pool, both located on the 8th floor.  If I had a wish- it would that there were more lounge chairs at the pool (there are about 8) as most days I had to sit in a chair as the lounges were occupied.  I would also love a phone at the pool or some way to get a drink brought to me but I finally got smart and walked down the street to the "to go" daiquiri stand and got my frozen drink that way!

The hotel is conveniently located on Canal and the French Quarter is just a short walk away.  The convenience of this hotel is a big factor for why I choose it each time I go to New Orleans.  i also love that when I pull open the door and it closes behind me- the cacophony that is New Orleans is left behind and I am in a safe and tranquil place.

But the biggest factor in my choosing this hotel?  The staff.  From the guy who brought me my breakfast (so nice telling me he was from Peru and welcoming me to "his" new city) to the front desk staff where my craziest request was always met with a "right away", to the doormen out back, everyone here is so friendly and accommodating that you can't help but have a smile on your face from the time you walk in the door!  And even the cab drivers will tell you that the doormen staff are some of the best in the city . . . . .now that's high praise!

Room rates on line range from about $234 for a week night to about $300 for a weekend night, but I am sure you can negotiate a lower rate.  Oh- and check out the jazz club just to the right of the check in desk.  We had drinks there a couple of times and got to listen to some really great music!

So the next time New Orleans is calling your name- check out the JW Marriott.  I'm guessing you'll be happy you did!

25/03/12 | Link | Rating: 4.0
102. John K.
I had a fantastic stay here.  The complimentary cookies and champagne in the lobby each night were perfectly balanced by their rad exercise facility on the 8th floor that has everything a gym rat could ever need.  The pool on the 8th floor is also magnificent with a dazzling view.  The $39/night parking is a hard pill to swallow, but this is the new big city norm and I guess I better get used to it.  What really put this hotel over the top for me was after a night out on the town, as I was walking back in the front door, the staff left a huge bucket of bottled water for guests like me who could use a bit of hydration.  The perfect touch.  The rooms were comfortable and plush.  A small bathroom was tricky to navigate, but the inviting beds offered a wonderful nights sleep that left me ready to go each day.  Stay here and you will be satisfied.

25/04/13 | Link | Rating: 4.0
103. Really C.
First let me start out by saying that my partner's work puts him up at various Marriotts almost every day of the year, so he is an Elite member. With that said, this was easily the worst Marriott experience we've had, which is surprising because the JW is supposed to be the top of the line.  We checked in and our key didn't work. We schlepped down the elevator (too few elevators for the number of people who stay here) and thet gave us another key. We got into the room, but someone was obviously staying there (thank god we didn't walk in on them!!).  We schlepped down again and they realized that the other desk guy had written the wrong room down.  They gave us the 'right' key and said " you're checking out tomorrow, right?"  "Wrong- we are staying four days."  "Great - have a great stay."  Next day after a long hot day, we couldnt get in our room! I was fit to be tied. The new guy had not put two and two together that the system erroneously said we were checking out the next day - I guess that would have involved too much logic.  

Then things got even more fun in the Concierge Lounge.  Me (at 7:55 pm): is there dessert served tonite?  Staff: NO.   Then five minutes later the same guy starts putting out dessert.  Ten minutes later after the smattering of desserts were gone - Guest: are there more desserts coming out?  Same Guy: NO.  Then five minutes later he starts bringing out different desserts.  (As I'm writing this I am laughing, it's so comical).

This morning was the cherry on the cake. I went up to get coffee at the Concierge lounge and they were out. I popped my head into the kitchen to let them know. Me: there is no coffee.  Lounge Manager: okay.  Me (thinking that there is decaf and regular and that I should probably specify which) : regular coffee. Lounge Manager: I SAID OKAY!!!!!!!!!  (Actually yelling at me). I was so taken aback, I didn't even think it was worth dealing with her. Look, lady - I'm sorry if I am the tenth person telling you there is no coffee, but I just got here! You don't talk to guests like that!

All in all, I was supremely disappointed with the service. I don't think I would go back to this Marriotts.

06/10/14 | Link | Rating: 2.0
104. Julie D.
This hotel has it all. The best part is the staff - from the moment our cab pulled up we were treated like queens! We had to call down to the front desk right after we got to the room to ask if they had something we forgot and they addressed me by name when they picked up the phone. Nice touch.

The rooms are great - clean, fresh smelling, but nothing spectacular. But how much time do you spend in the room in New Orleans?!

We ordered room service for breakfast one morning - expensive, of course, but phenomenal food. We had the buffet another morning and once again, everything was phenomenal. The best hotel buffet I've ever seen.

A five star experience at a 4-star price.  Can't beat it. And the location is great! Stay here - you won't be disappointed. We will be back!

03/04/13 | Link | Rating: 5.0
105. Chris E.
Terrific experience. Great location, right off Bourbon St. Rooms are quiet & comfortable with modern touches (decent office chair, flat screen HD TV). Staff very proactive & service-minded.
Room service meals were outstanding quality.
I'll definitely stay here again.

08/08/13 | Link | Rating: 5.0
106. Yi Z.
Priceline bid of $70/night (6/1-6/4)

For the price we paid, it was a great deal. The room had a comfy king bed (with terrible pillows unfortunately) and the location was fabulous.  The hotel was fine but certainly not nice enough to live up to the JW name.  If this is the JW, I don't think I want to see what the Marriott across the street is like.

I liked the complimentary bottled water in the room but I didn't like that housekeeping never gave us more shampoo, conditioner, and lotion.  One tiny bottle of each was not enough for 2 adults in a hot and humid city for 3 nights.

We ran out of time and didn't get a chance to check out the pool but I'm sure that would have been nice. The hotel has valet for $35 per night but we parked at the lot by Acme for $20 each 24 hours instead.

06/06/12 | Link | Rating: 4.0
107. Robert M.
Nice
Small bathrooms

13/09/12 | Link | Rating: 4.0
108. Brian P.
I stayed for three nights at this location and I have to be honest, it's been a great stay. From being very flexible with checkin/checkout to the staff knowing my name and overall being very accommodating, I was very happy with the hotel. The location is close to bourbon street without being too close to the problems associated with it.

I highly recommend.

17/08/13 | Link | Rating: 5.0
109. Janet S.
I am a guest staying at this hotel for the weekend and cannot express how disappointed I am with our stay. They have over 25 floors at this hotel and four elevators to service ALL the floors. Two are out of order this weekend, so there is an average of 5-10 minute wait just to get on one (and of course it is completely jam packed at this point...a LINE is forming in the lobby to get on one!) and then you will end up stopping at every floor on your way up....when trying to LEAVE the hotel, I have also had to get on an elevator going UP (I'm on the 22nd floor), just so that I can get a space in it for it's descent downwards, stopping at every floor on the way down too. The hotel is completely sold out this weekend and it is absolutely ludicrous that we are wasting time waiting around for elevators. Management is awful. Just standing around saying sorry. Stop saying sorry and just get an emergency crew in to fix the problem! ---Do not stay here if you value your time on vacation and DEFINITELY do not stay here if you are coming to New Orleans for business unless you want to be late to every meeting.

19/10/14 | Link | Rating: 1.0
110. Camara S.
I stayed here for the Essence Music Festival and I'm pretty sure this was the best hotel experience of my life!

We had access to the Executive lounge and it was SUPERB! Open Mon-Friday at noon, they serve a complimentary full spread breakfast. We're talking eggs, smoked salmon, bacon, sausage, bagels, berries and shit, etc... They also have unlimited juice, soda and water. They have an "hor d'oeuvres" session around 5:30pm which is basically a Louisiana style dinner. So much bang for our bucks that week.

The staff is truly amazing and very genuine.  We got turn down service twice daily, chocolates on the pillows and everything. Truly hospitality at its best. Beautiful hotel, beautiful staff, beautiful time!

22/07/13 | Link | Rating: 5.0
111. Stacy S.
Wow what an amazing experience I had at this hotel from July 3rd-6th. The hotel is absolutely beautiful on the inside! Very classy and upscale. Our room was fantastic as well- very clean and beds are super comfortable. I would definitely recommend this hotel! The icing on the cake was the superb customer service from the staff. Excellent experience!

08/07/14 | Link | Rating: 5.0
112. Chans G.
I will start by saying that the frustration i experienced just trying to find the place was an automatic 1 star deduction.  please be advised the the sign on the building is not easily visible from the street level especially if you are trying to manuver thru heavy traffic.   Although the address says canal st.,  the valet and lobby is actually on the back side of the building .....however to get there you have to go past the building 2 blocks past a few one way streets and come back up another one way street and then you will see a nice big JW sign and valet.

Once you arrive, valet and bellhop is professional and efficient.  Check in is a breeze and then just let the drinks start flowing and all your traffic nightmares will wash away.

12/08/13 | Link | Rating: 4.0
113. Lance W.
A very good hotel located across Canal Street from the French Quarter.  I had great views of the French Quarter and river from the 29th floor.  I would stay here again.

The lobby is small but well appointed.  Shula's Steakhouse is located in the lobby serving drinks, breakfast, lunch and dinner.  

The Exec Club Lounge is very nicely done serving breakfast, snacks, happy hour and dessert each day.

The pool is small.  The fitness center is fairly large and has almost anything you would need for a great workout.  I chose to jog a 2.5 mile loop through the French Quarter each morning, it is quite peaceful at 0600am!

Valet is pricey at $35 per day but parking isn't readily available in the area...

The JW is a great choice for Marriott loyalists when traveling to New Orleans.

21/11/12 | Link | Rating: 4.0
114. Adam D.
I love the outdoor pool, the gym, the lobby, the design of the room and the height of the building (30 floors).

Complementary coffee, muffins, croissants and Danish in the morning, and bottled water in the room.

I had a package delivered here and they emailed me AND called me to tell me it had arrived as opposed to losing it and telling me they never received it.

Downfalls: no newspapers delivered to your door (unless you request it) and kind of smelly towels. And not just on one occasion. The walls are also really thin so I could hear the shower running in the room next door and a very early morning conversation, both of which woke me up.  I also heard some very loud adult activity very late at night (or very early in the morning) in the room next door after what must have been a wild night on Bourbon Street.

Also, I returned to my room at one point around 4 PM after I had been out all day and housekeeping never came.  This did happen on a Sunday, though.  The maid apologized and indicated they were understaffed.

Other potential negatives: I accidentally locked myself out of my room and they didn't ask for my ID before giving me a new one. Same deal when I went to go sign for my package.

09/10/12 | Link | Rating: 2.0
115. Bruce B.
Here for business, they make you feel very comfortable. The rooms a spacious and the beds are comfortable.  House keeping received a nice tip for keeping my room stocked and cleaned very well.
The staff are very accommodating and friendly.  This property is right in the middle of everything. Close to all French Quarter attractions. Just a short walk to all places to include business and play.
They have a restaurant and bar on site. Love the buttermilk pancakes with real maple syrup.
Be sure to get a room on a higher floor, the view is wonderful.

I have this hotel book marked for future reference. The price is moderately steep however I have stayed at other Marriott hotels that charged much more.

21/11/13 | Link | Rating: 5.0
116. James M.
Pros- amazing staff, awesome location, clean, late pool hours

Cons-bang for your buck. Your basically paying for location that's it. Shower pressure is low, room temperature does not get cold enough, no breakfast included , $45 a night to park and no free WIFI. Fyi i paid 1,100 for a week, i booked 2 months in advance You would think there would be some perks.

22/07/14 | Link | Rating: 4.0
117. Andrew M.
We had an amazing 2-night stay from beginning to end.

We had 6 people in our group (3 rooms) and despite not being able to offer a suite (to allow us seating room for our group), Peter and Elizabeth went above and beyond our expectations and found some space for our small group to meet and socialize for our final evening.  That was outstanding service that I don't see very often.

The rest of the stay was also great.  The upgraded corner room was very nice and accommodating.  Housekeeping was quick to replace a comforter that had become dirty.  Concierge lounge was nice for breakfast (my wife loved the latte machine).  Location was perfect (close enough to French Quarter to throw a stone but far enough to avoid the noise).  Only issue I heard of was a friend who received a lower floor room did hear some street noise (not the hotel's fault but noteworthy to request a higher floor as our 23rd floor was very quite).

I was considering the Ritz and Renaissance for this stay but will only consider the JW for future stays in this great city.

04/08/14 | Link | Rating: 5.0
118. Ryan H.
The internet here is absolutely atrocious. Decent room but terrible for a business traveler who needs to get work done.

And they are a nightmare to actually credit nights stayed to a reward account. Why is that so hard?

07/01/14 | Link | Rating: 2.0
119. Susan H.
Per a previous review I decided to use Priceline for the 3rd time in my life and ended up here... The savings was amazing. Unlike the other hotel in Atlanta I wasn't treated like a scab from check in to check out I was treated as if I paid with my first born. In the past I've stayed at a hotel on Magazine St. I like this location a lot better even though there's only a block difference.

The rooms were great/comfortable/big, the location was awesome, the service was outstanding from the front desk to the valets), and we had the most amazing view.

As in most hotels of this caliber wifi is for a fee but I was getting 4G in my room and didn't need no stinkin' wifi. The hotel is valet only - which I preferred for this location -tuck my car away - I won't need it anyway.

I would definitely stay here again (without priceline) and hope to be back in the area this summer.

20/03/13 | Link | Rating: 4.0
120. S. M.
Great location (couple of blocks to Bourbon, yet not in the middle of the commotion), beautiful lobby. I will agree however that it is inferior to other JWs that I have stayed with. The bathroom is astonishingly small, and doesn't have any ventilation. It doesn't include any of the most common features either (e.g. magnifier mirror, shower caps, etc.). Not really any counter-top space to leave any bathroom items. To top it off, the toilet paper is as close to sand paper as it gets.

Our rooms didn't come with a mini fridge which was odd since there was ample room for it. As other visitors mentioned, the walls are thin...

Otherwise, the bedding was very comfortable, the staff is friendly and the location is ideal.

04/08/14 | Link | Rating: 4.0
121. Derrick T.
Beautiful hotel, as to be expected for a big hotel chain.  Service was fine, rooms were clean, and very stayable.  To be fair, my company paid for my stay.

Only complaints:  

Room service came in on one day (I typically only ask them to come once every three days) and didn't replace the lotion that I had used up.  Would've been nice to have more considering my skins dries out fast and having lotion on hand helps.

WiFi was terrible... while downstairs in the conference room, I had no problems with checking e-mails, doing work, going to websites, etc.  While in my room, it would lag, disconnect, and do all sorts of terrible things.  I'm glad that I didn't have to pay for it (I think it's covered by our company contract), but I would've been pretty unhappy to pay $15 a day for Wifi that was so spotty.  Room 1618.

All in all, a good stay and only blocks  away from Bourbon Street.  (Perfect if you're not looking to party hard all the time and want some peace and quiet).  Wouldn't mind coming back!

17/03/13 | Link | Rating: 3.0
122. India K.
Top tier service from valet, bell hops, concierge, desk staff, dining staff and the phone team. Great location. Easy from the moment you turn onto Common St. Classy, clean and terrific NOLA hospitality. This is a top drawer group.

11/08/14 | Link | Rating: 5.0
123. Ashish V.
I have stayed at many JW's and Mariott's and I have to say that this is the worse one I have stayed at to date. It is made to look as nice as possible, even within the rooms they have splurged on the desks and night stands. Yet, there is no control in quality.
1) Their gym equipment had thick grease all over it. The lat pull down machine literally had it all over the handles, each other piece of equipment had a little all over it also. It was a so sticky you couldn't just rub it off with a wet towel. Doesn't anyone just walk through and check for cleanliness?
2)DO NOT USE THE irons, the one in my room put some sort if greyish crap all over the collar of my dress shirt. I have used irons in Mariott's before and never had this problem.
3) They give you a robe but take it when you allow them to clean the room and don't replace it. Not a big deal but my fiancé wasn't too thrilled to find it missing.
This is not to mention the random construction eye sores within the rooms. It's like they spent as much money as possible on furniture, but there are random cracks by vents, plumbing rings not secured to the wall.
It's like a Motel 6 spent a bunch of money to make the place look nice but still a motel 6 underneath it all.
Should have stayed at the W!

UPDATE 10/5: After notifying management yesterday, they haven't bothered to even clean the grease off of the equipment. Seriously don't stay here they just don't care.

04/10/14 | Link | Rating: 1.0
124. Reena N.
Only a street away from Bourbon which keeps you close to the action but far enough away that you can get some rest.

When in NOLA, let's face it, you are not going to be in the hotel, but if you had to be this is a pretty nice one. The staff here is friendly and really fast.

The only issue we had was that our AC in our room was broken so it only went to two extreme ends. They had an engineer come in to fix it but he ended up turning it to full blast (so it was about 50 in our room) and we couldn't adjust it. We kind of gave up on trying to adjust since we were leaving.

The lobby area has water bottles for you which is a necessary touch while you rehydrate from all the hurricanes and hand grenades on Bourbon.

There is also a taxi stand right outside so always easy to grab a cab to a restaurant outside the French quarter (and the staff really helped us on recommendations).

The toiletries are really nice as well and are Lavender and Ylang Ylang.

Overall this was a great hotel experience and I'd happily stay here again on future trips to NOLA.

26/02/14 | Link | Rating: 4.0
125. Tracy C.
I have been at the bar for about an hour eating and drinking and was asked for proof of purchase to use the bathroom ten told it wasn't within the minute so I wasn't allowed to go...it was 30 minutes prior. Finally, after arguing with 2 managers they let me go and told me I could only go once and that the bathroom is for people staying at the hotel and not bad clients. I was appalled and insulted. I love Marriott and will never stay at this one and will never visit this bar again. Come here if you want to get treated like shit.

14/02/15 | Link | Rating: 1.0
126. Donna J.
I recently had the opportunity to hold a meeting at the JW MARRIOTT.  The staff exceeded my expectations in all areas.   From conference services Jim Fein was one of the most accessible and hands on event managers.  He and his team made us shine.  And George at the Lobby Bar provided 10+ service.   We watched as he recalled favorite beverages of guest  after guest.  We could not have had a better experience and our attendees have expressed their satisfaction to echo our pleasure of being in a great property!

26/10/14 | Link | Rating: 5.0
127. Christine A.
Loved that every time I came through the door, the gentlemen remembered my name.  Their super human memories were impressive. This JW Marriott has been given a lovely soft contemporary facelift. The staff is gracious and amenities bountiful. So refreshing to have the fresh fruit lobby water jug available.  

This location is in the business district on Canal Street within walking distance to many favorite spots. Stroll along the river and over to Cafe du Monde.  Then, to the Outdoor Market and visit the many small open air shops.  Ruby Slipper for breakfast is just two blocks away and the antique district not much farther. The street car is one block from the front door and cabs are everywhere.

15/06/13 | Link | Rating: 5.0
128. TJ B.
My wife and I love the JWM. We moved from another hotel in town after our work conference was over and could not have been happier. The entire staff was friendly and willing to help with any question or need you might have. My wife asked the doorman where CVS was and he asked her why. When he found out she needed nail polish remover, he told her to wait and returned a minute later with small individual nail polish remover wipes. The service and attention to detail is as good as it gets. We would recommend this hotel to anyone looking to stay in NO.

17/04/14 | Link | Rating: 5.0
129. Dennis S.
Very pleasant hotel providing a quiet respite immediately off Canal.  

Corner kings are a decent size.  Layout is a little odd, but there's room for chairs and table, desk, mini fridge.  

Only negatives are with the bath.  From the closet, to the sink, to the bath is a galley way with just enough space for one.  Very inconvenient if two are getting ready at the same time, but if you plan to work around that, it's ok.  Shower water temperature was a real problem.  The first couple nights the shower adjusted in a range from very hot to molten lava.  This was fine for the wife who likes monkey baths, but if you're trying to cool off from the hot humid streets good luck.  Then the last couple days someone must have complained because the shower adjustment range changed to be from cold to tepid at the hottest.  Moral is call and ask for an adjustment if you have trouble with the water temperature.  

LOVED the A/C.  May have been the best A/C at getting a hotel room to great cool sleeping temperature I've ever experienced.  Comfortable bed too, and dark curtains.  We slept late every morning and very much enjoyed it; a necessity after NOLA nights.    

Hotel bar was nice too . Just the clean, quiet, calm one needs after Bourbon street.

29/03/14 | Link | Rating: 4.0
130. Stacey C.
Great hotel with very friendly staff. Had a great time staying here and you can't beat the location. Within walking distance to everything!

20/10/14 | Link | Rating: 5.0
131. Sharon Y.
I was walking by and asked hostess by bar for a place to grab coffee. She pointed me to the bar where the service was quick but I got charged  $8.23 for a small cup of drip coffee. I was thinking of staying at this place for my next trip to NOLA and now I wont.

13/10/14 | Link | Rating: 1.0
132. Steve E.
Fresh off a week-long voyage down the Mississippi River on a paddle wheel steamboat, I checked in to the JW Marriott hotel in New Orleans for several days of business and some more vacation time. The hotel is conveniently located along Canal Street near Royal Street just a block away from the famed French Quarter. If you're familiar with this section of Canal Street, the JW is one block north of the big Sheraton Hotel and diagonally across the street from the big Marriott.

The JW is a smaller, boutique-style luxury hotel with 30 floors of extremely nice rooms, outfitted with the traditional touches of Marriott elegance. The bed is one of Marriott's legendary, super comfortable, dream factories, and the perfect place to crash after a long night of wandering the French Quarter. The room has a full dresser with a flat-screen TV on top, a nicely-sized work area with WiFi, two comfortable reading chairs, and a fantastic view of the city.

The 27th floor has Marriott's Executive Club Lounge which served buffet breakfast, snacks, Happy Hour drinks & Hors D'ouevres, and a dessert buffet each day. Down on the 8th floor was a very large fitness center and outdoor pool area.

The French Quarter, Central Business District, and Harrah's Casino are all within easy walking distance from the JW, and the room rate of $129 a night was a total steal.

I'll be back to stay here the next time that my business takes me to New Orleans!

25/11/12 | Link | Rating: 5.0
133. Priya D.
They have the most courteous staff. Always greeted with a smile and offer of help.  Great location. The only thing that sucked was waiting  for two and half hours for the room I reserved online when I got there.

03/12/14 | Link | Rating: 4.0
134. Susanne H.
Great hotel, even better location.  You are just steps from Bourbon Street.  

The hotel itself is nicely decorated, it has many great sitting areas.

We had a suite, which was large and very clean.  Our view overlooked the downtown area.   The beds were comfy, a/c worked well too.

The concierge lounge had beautiful views and was always well-stocked and staff was very friendly.

This is probably the only hotel I would stay at when returning to NOLA.

14/09/13 | Link | Rating: 5.0
135. Amanda A.
Good:
Nice location
Staff nice
Beds were comfortable

Bad:
Crappy iron and irioning boad
Room was not cleaned well when I got in as there was a soap bar in the shower and toilet not flushed.
Small bathroom and counter.  No room to put your stuff or move around.
Shower water did not get very hot.
You have to pay for internet.  For the price of the room this should really be included.  It is 2013: just include it with the room!
Some channels that were on the guide were not on the TV.
Door for the hutch would not close and it blocked the walkway.
Decor was dated.
$20 breakfast buffet was out of a lot of items.

28/10/13 | Link | Rating: 2.0
136. Deb J.
Despite a couple of issues, I'll still rate JW as Very Good.  The rooms were clean, well equipped, and the beds were about the most comfortable I've encountered in a hotel.  The bathroom was a good size and well laid out.  Temperature control was a bit finicky... with the room getting a bit too cold.  The lobby and lounge areas were, for us, always a little too cool.  Unfortunately, over the busy weekend we were there, 2 of the 4 elevators were out of service.  To their credit, they did send someone to "rescue" us by escorting us down the service elevator and thru the back.  We noticed that routine went on throughout the busier times all weekend.  Still, I wouldn't hesitate to stay there again.  Overall pleasant place to stay.

22/10/14 | Link | Rating: 4.0
137. Matt C.
Yelp review downgrade:

1.  We had problems with the A/C in our room.  Certain floors still have the old thermostats in them and you (as the customer) do not have control over them..  I had to temporarily / jury-rig a towel (ref pic) to keep blasting of air down...

2.  One day they did not come to make up the room, I had to call at 5 pm to have them come..

3.  The bathrooms really are TINY.  And the sink is in an awkward angle location...  Makes it very awkward and uncomfortable to shave..

The Staff are really friendly and to give credit, when I complained about not having the room done up they really went the extra mile, BUT for a J-dub I would expect things to be better overall...

19/05/13 | Link | Rating: 3.0
138. Carrie B.
Great location, but $15/day wifi when you're already paying $220/night for hotel room? Come on, even McDonald's has free wifi these days.

06/12/14 | Link | Rating: 3.0
139. Kristin T.
I just left this hotel yesterday and I cannot stop raving about it! The staff was extremely helpful and nice. One staff member in particular Paul Reed, gave the BEST recommendations on where to go for live music and where to dine at. This guy seriously needs to be more like a Guest Services or Guest Experience Manager. Our time was amazing simply because he made great recommendations.

Our hotel was very clean. When we asked for extra towels and washcloths they were delivered very quickly.  We checked in Friday during the day around 11 am and it was very speedy regardless of how busy they seemed to be. If I have any friends who are considering going to New Orleans anytime soon, I will definitely be recommending this hotel.

26/05/14 | Link | Rating: 5.0
140. Bb R.
No advance charge for incidentals...this place is drastically over priced....I paid $136 but walk up price is $300. I had a beautiful view of canal street from my 29th floor window.....I have no complaints. I took a bath and didn't get a rash...this place is clean....I appreciate high quality I'm willing to stay here again.

29/03/15 | Link | Rating: 4.0
141. Nelson F.
Love this hotel!  Centrally located right by Canal St and Royal, I got a room on Priceline for $100 a night for a weekend, which usually runs about $400-600 a night.  It's a beautiful modern hotel, with free Internet in the lobby area and a tank of complementary iced tea/fruit flavored water by the elevators which I would imagine would be especially refreshing during the hot and humid summer.

Checking in was very easy and pleasant (be sure not to go to the Marriott on Canal across the street).   Amenities include free use of their indoor gym (which was clean, and included very modern weights, nautilus machines, and new treadmills) and outside pool.  The pool though is outside and wasn't heated, so obviously there wasn't an intention to use it.  Plus there's no jacuzzi.

The room was comfortable, but the bathroom was on the smaller size.  I got a standard 2 bed room, and the view wasn't much to look at.  The location is also conveniently right next to the new Starbucks and streetcar line.  Furthermore, downstairs is the Canal Street Grill, and you can buy Restaurant.com coupons if you prepare ahead of time.

28/11/13 | Link | Rating: 4.0
142. Robert H.
I spend about 12 nights a week in hotels with my job. The reception staff here is some of the best I've ever seen. Everyone from the valet parker to the front desk clerk was smiling, polite, and very friendly.
The only reason I didn't give a 5 star review is that the lobby and rooms weren't what I'd expect from a JW. They were more in line with a Courtyard. The lobby was very small and the rooms were pretty plain.
The location is great as your basically in the French Quarter. Jackson Square is only a 10 minute walk. There's a wallgreens on the next corner in case you need something from the pharmacy.

10/08/14 | Link | Rating: 4.0
143. Erica O.
My friend and I stayed at the JW Marriott on our trip to New Orleans December 19-21, 2014. We were extremely happy with the hotel, the restaurant inside the hotel (The Canal Street Grille) and the staff. The hotel itself is very nice and the beds...Oh my...I slept better in that bed than I have in years! The decor of the hotel is beautiful. I especially loved the murals on the way to the restaurant and the library/sitting area. We ate at Canal St Grille both mornings for breakfast and had the breakfast buffet. The made to order omelettes were fantastic! I highly recommend getting one with andiulle sausage and tasso (it's a pork shoulder crumbled up, I think lol). The gentleman making the omelettes (and also making the waffles the second morning), was very sweet and friendly and was working very hard to make everyone's omelettes and waffles but he was efficient and kept a smile on his face. Anna, the hostess, was very sweet, funny and friendly and did everything she could to meet our needs. Whitney, the server, was also very sweet and friendly and gave us some very good tips on things to do next time we come to New Orleans (we were leaving that day). Whitney and Anna both could brighten your day with their bubbly personalities and smiles.
We also loved our experiences with the front desk staff and the doormen. I mainly talked to Andrew at the front desk, and my friend talked with others (but I don't know their names) but Andrew was very friendly and knowledgeable and gave us very good tips on places to go. All the doormen we spoke to during our stay were extremely helpful and friendly. I didn't catch all of their names, but Al and Paul were two of them and they are awesome! And man, Paul can sure pack a trunk! I bet he kicks butt at Tetris! Lol
I work at a hotel myself and upon returning, I have tried to remember the staff at the JW Marriott and the example they gave of exemplary customer service so that I can do as great of a job as they do.
Thank you all so much for everything you do and I hope to return some day! I highly recommend this hotel!

24/12/14 | Link | Rating: 5.0
144. Shannon L.
Excellent customer service! From the front door to the housekeeping we were thoroughly impressed and will definitely return to stay here. Ryan at the door is the best from recommendations of restaurants to his friendly and sincere demeanor. Thank you for a lovely stay in New Orleans!!

31/01/15 | Link | Rating: 5.0
145. Jim W.
I've been a Marriott Rewards member for many years and have stayed in many Marriott hotels, so I have certain expectations. Sadly, this hotel does not live up to my expectations of a JW. Part of it, I believe, is that hotels and restaurants in the French Quarter are so grungy that mediocre is seen as great. This hotel is mediocre, at best. The rooms are average, the condition of the place is poor, and the decor is a bit outdated.

24/02/15 | Link | Rating: 3.0
146. Michelle H.
This JW Marriott was a huge disappointment. The rooms are clean and nicely appointed but the service is horrible, especially in the restaurant. We visited during Mardi Gras 2015. We reserved a room, which included breakfast. We were told by the restaurant that we needed vouchers for breakfast in the restaurant and hotel said they don't even issue vouchers--no such system. We waited an hour to be seated in a half empty restaurant. When I requested to talk to a manager, I was told she was too busy to see us. Dinner was even worse. It took us 45 minutes just to get our appetizers. The food was just ok, nothing extraordinary about it, especially given the terrible service. I would not recommend this hotel as it does not live up to the usual J.W. service.

18/02/15 | Link | Rating: 2.0
147. Stan S.
Horrible time trying to get a room that we ha reserved months ago.  Dropped off our luggage at 9:00 am after all day did not get our room til after 5:00 pm. Our friends didn't get theirs til 6:00 pm.  Not much in the way of being sorry for the long delay either.

26/04/15 | Link | Rating: 1.0
148. Erick T.
Great place to stay close to everything, service was good, rooms are OK, beds were really good overall will stay here again whenever I come back to New Orleans,

02/03/15 | Link | Rating: 5.0
149. Lina C.
Brilliant location on Canal Street in the Business District within 5 minutes walk of French Quarter. There is friendly service and nicely appointed rooms. The lobby has complimentary wifi and ice water.

This is the place to stay in New Orleans if you want to be close to the action without sacrificing luxury and sleep!  Bourbon street is 5 minutes walk away, and you can easily get on the balcony in many bars without having to stay in the small hotels there.

Our room has a comfy king sized bed, nice hot shower plus bathtub, and a mini fridge. The hotel is very clean and has newer amenities. There's is also a pool though I didn't get the chance to check it out.

Overall, this is one of the best hotels to stay in New Orleans with good service, clean upscale rooms, and perfect location.

06/10/13 | Link | Rating: 5.0
150. Yuriy G.
Like most hotels in the area if you come on a car you have to pay $45 for vallet, but in general the hotel is clean and classy right in the perfect area

21/02/15 | Link | Rating: 5.0
151. Jenna W.
I am a loyal Marriot fan, especially of JW Marriots. This was awful; literally the grossest JW I've ever visited. (Maybe this is reflective of New Orleans itself: dirty and you feel bad about yourself afterwards.) Room didn't seem clean, just tidy. I actually placed a towel on the carpet by the sink. The door to the bathroom would not stay closed, there was something wrong with the handle.

Location was nice if you want to be in the thick of the Bourbon Street debauchery. Our room was on the 24th floor and it was shaking because of the bass from the street. (Is that even possible? When we called to complain because we thought it was noisy neighbors, we were told it was a car.)

When we left, we called the valet to bring our car down and were told they were "overwhelmed" and we should just go downstairs; when we got downstairs, we were asked why we didn't call. So that's annoying.

All in all, if you're looking for a place to crash with your bros on a bachelor party, this place would be great. If you are looking for a high end hotel like the other JW Marriots you may have visited previously, don't stay here.

30/11/14 | Link | Rating: 2.0
152. Brenda D.
Located on Canal Street and walking distance to Bourbon Street but also Magazine Street.  The JW's are nice properties with no complaints from me.  They either had bottled water or lemon water in a decanter inside of the lobby.  They had a nice bar away from the main lobby.  Restaurant onsite as well.   This hotel is really the perfect location to so many things.  We could see the pool from our room but in the fall, it is shaded by buildings by mid-afternoon.

01/12/14 | Link | Rating: 4.0
153. Joe L.
I can't say enough about this place. If you're looking for luxury accommodations near the French Quarter, you've found your hotel.

The staff are as nice as can be and can't do enough for you. Checking in was a breeze (although, it was around midnight when I did!)

The rooms are clean and spacious. I did have a problem with the curtains, though. The track only went about a third of the way across the windows. Strange design; maybe other rooms don't have this?

I attended a conference here, and the breakfasts, lunches, and hors d'oeuvres were all great with the exception of one mediocre lunch.

The bar is really nice and has a cool design. I only walked though, so I can't tell you about their bar menu, but the small reserve room on the other side of the lobby served Abita.

The "Jay Dub" (as my shuttle driver referred to it) is right on Canal Street, so stumbling home from Bourbon Street is easy.

Not that I did that, y'all understand!

Tip: I was told that the fitness room was packed at 5:00 a.m. It seemed pretty empty in the afternoon. Who are these wackos working out at 5:00 a.m. while visiting NOLA, anyway? How is that letting the good times roll?

P.S. Thanks for the reminder, Yelp. I think that wifi should be free, especially for conventions at expensive hotels. Another Yelp review mentioned free wifi in the lobby, but I never found any free wifi access in the two days that I was there. If you stay, be sure to get the details at the check-in desk or concierge station.

11/05/14 | Link | Rating: 5.0
154. Eric R.
Solid hotel.  It's clean.  It's convenient.  They seem to be constantly modernizing/updating.  Wifi isn't great but that's common lately.  Concierge lounge is good.  Check in is quick.  Rooms are nicely appointed.  Not spectacular but good and predictable.  Think mortons of hotels.  
Jw has good value.  Step below ritz is often a huge step below ritz in costs.

30/01/15 | Link | Rating: 4.0
155. Shelley H.
Over priced, super thin walls and construction noise was horrid. First day we were assaulted by the business guy on speaker phone next door all day long. Next day we came back to room for short nap and the drilling on the floor above us kept us awake and annoyed. Last night the crying baby in room next door was just too much to take.  Room was small. Only positive here is location and room was clean.

18/04/15 | Link | Rating: 1.0
156. Jennifer F.
I'm loyal Marriott. My entire family is loyal to Marriott. However, this was my first disappointing experience at a Marriott Hotel.

The valet and luggage folks were excellent. However, during check-in, only one of our 2 rooms was ready. We were told that we would be called shortly in order to let us know that the other room was available. 4 hours later, still no call. We paid the front desk a visit and of course, our original concierge lady's shift was over, since it's 9:30pm at this point. The guy who was there gave us a snotty attitude. I didn't appreciate his sarcasm. As a Marriott Elite member, I'm used to a certain level of courtesy when visiting their hotels. I've stayed at Marriotts in several countries in 3 different continents and this is the first time that I wasn't greeted with a "Thank you for being a Marriott Elite member" at check-in.  I think that the Dubai Marriott Harbor Hotel concierge folks should train this front desk staff.

The rooms were nice and clean and the interior design of the lobby, bar and restaurants were impressive. This hotel is also conveniently located just walking distance from all of the tourist attractions. The cleaning staff was rude. They came at 10am and if you were not out of your room, they wouldn't come back or only come back and replace the towels.

The Executive Lounge is closed on weekends, which is odd to me since I'm sure there's a lot more people staying here during the weekend. However, they serve breakfast and hot food for lunch when they are open. It was all delicious.

The restaurant located inside the hotel took at least 30 mins to take our order and at least one hour to serve us.  It was a weekday afternoon and the restaurant was only about 1/3 full. Not to mention, the meal was not good at all.

Overall, this was a surprisingly disappointing experience.

15/09/14 | Link | Rating: 2.0
157. Patty S.
We chose the JW for a girl's trip to New Orleans for the simple fact that "you know what you're getting with the JW".  I received a corner room which was a great layout.  As usual, the bedding is super comfortable and the room is clean and updated.  The location on Canal Street is also great.  It is a solid choice.

01/02/15 | Link | Rating: 4.0
158. Re H.
I should shout from the roof tops how wonderful this experience has been!  Wait...I can actually sitting here next to the pool as my young son takes his farewell morning swim.  

We have stayed in several properties here in NOLA, but this one takes the cake and delivers it too!  
Upon arrival several staff members greeted us and continued to do so throughout our stay.  Julia met us as check in and was super sweet!  We shared that John was celebrating his birthday with some "Hotel" time.  She was very chatty to John which embarrassed him a bit, since he has a hard time talking to pretty girls.  Everyone at check in was still bathing in the glory of the recent Saints victory and we were no exception.  I asked Julia, if we had a nice view as she handed is the keys and she exclaimed "oh yes! You have a nice view of the French Quarter!"
Our room was quite beautiful, it had a very Calming vibe, which is exactly what we were looking for during this trip.  
After settling in, John changed into his swim trunks and we heading for the pool!  Heaven for this newly 11 year old.  A well equipped gym provided entry to the 8th floor rooftop pool.  Several lounge chairs and small seating areas surround.  No need to bring a towel, as there are several different sizes just in the gym.  Is mobility an issue?..no fear, there's even a chair lift.  What a nice touch!!!

After dinner out on the town....our telephone rang....hmmmmm???? The Pirate is offshore and certainly doesn't know the number.  
To my surprise it was room service explaining that they had a VIP delivery and wanted to make sure we were in our room.  A few moments later, I opened the door as a piece of chocolate mousse cake, a pint of vanilla ice cream(a whole pint!!!), Mardi Gras beads, Saints coloring sheets and crayons and a card was delivered .  The nice young man wished John a Happy Birthday and set up his mini Birthday Party!
The card revealed that "Julia" had a special surprise delivered on behalf of the Hotel to wish young John , a very Happy Birthday
(After, we enjoyed a evening, the pool closes at 11pm)

Memories are created by experiences, some bring you joy at the simple thought.....I am ever so grateful that JW Marriott NOLA provided such an experience....it's the little things in life....but somehow this one felt like a big hug and a kiss...

Now back to my shouting from the rooftop....."We Love This Hotel!!!!!"

22/09/14 | Link | Rating: 5.0
159. Tim A.
Beware of the bed bugs!!!

Unbelievable .... JW Marriott New Orleans still hasn't taken any accountability for the bed bugs that I got there...tonight I posted pictures on their page since they wont respond any other way, and they not only deleted my posts, but they turned off comments and reviews on their page. Guess they only care about sharing positive comments and not reality. Full disclosure, after 3 weeks of unresponsiveness, they offered a free stay at their hotel for two days. Why would I want to pay to fly down to stay at a hotel where I had a serious problem, and where 3 weeks later they take no accountability?

**Note - This review has been done for a coworker of mine***

25/11/14 | Link | Rating: 1.0
160. Barry W.
*** Stayed here for a week between the holidays, December 2014. ***

In one word: "underwhelming". This is perhaps the worst maintained
JW Marriot that I have experienced.  No even hot water in our room!

C'mon JW, guests must have hot water at least ... at all times. (smh)
I was told that new boilers were ordered and are to be installed 2015.
In the interim I guess guests will just have to take lukewarm showers.

*** The rooms can also use a facelift; remodeling is needed. (meh) ***

07/01/15 | Link | Rating: 2.0
161. Michael B.
Nice location if your interest is drinking and eating on Bourbon Street.  Room was on the small side, but clean. For the price I expect the room to be quiet and that was not the case.  Walls are rather thin.  

Internet service is $13 per day if you are not an elite Marriott club member.  What does that get you?   Not enough to actually do any work.  Here are the results of the Ookla speed test:

Test Date: Mar 3, 2015 9:23 PM
Download: 0.42 Mbps
Upload: 0.00 Mbps
Ping: 259 ms
Connection Type: Wi-Fi
Server: New Orleans, LA

This is advertised as "high speed".

03/03/15 | Link | Rating: 3.0
162. Swatee G.
I travel for a living and spend 75% of my week at a hotel in some city or the other. I have learned to tune myself out when it comes to usual hotel gripes. If I get good sleep on my bed, and housekeeping does a good job, I dont care what brand of toiletries they carry or whether or not they serve Starbucks!

This hotel checked all boxes I think. It is located on Canal - walking distance to pretty much every local place, which was great. It is old and a little musty, but that kind of added to the character.Housekeeping was pretty spot on and the front desk folks were nice and helpful. The rooms were kind of cramped, but then this is a busy downtown hotel, so I am not complaining.

We did not try the food or anything, but all in all the stay was pretty decent.

01/05/15 | Link | Rating: 4.0