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Loews New Orleans Hotel in New Orleans, LA

Loews New Orleans Hotel in New Orleans, LA

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Loews New Orleans Hotel, where value is the new luxury. Plan your next stay at our hotel in New Orleans, a premier upscale hotel three blocks from the French Quarter.

 

Company Info:

Rating: 3.70

Address: 300 Poydras St, New Orleans, LA, 70130

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    Comments (70):

    1. Chad C.
    The Loews New Orleans is a great hotel.  It owes its greatness to a winning combination of friendly and outgoing staff, luxurious accommodations, and a fantastic location.  The staff constantly went out of their way to provide for our every need.  The rooms are very large and well-appointed.  I wanted to take the pillows home with me -  they're that good.  The hotel suffered no damage to speak of as a result of Katrina and its completely up and running.  The downstairs bar is a great place and its always crowded with beautiful executives who are more classy than the trendy crowd that flocks to the W Hotel across Poydras.  If I can find the money to stay here again, I'll be back.

    06/09/06 | Link | Rating: 4.0
    2. Roger S.
    Pretty shabby for a place that aspires to "upscale."  On the plus side, the bathroom was wonderful -- I had an "upgraded, 2 queen beds" room, although when I saw my colleague's regular 2 queen bed room, I was less impressed with my "upgraded" room.  I will also say, the staff was very professional, and the view from my room (12th floor) and location were very good.  

    Now, the facilities...  Since the hotel was fully booked due to a conference in town, they could not change my room.  The TV volume was fixed and could not be changed from its way-too-loud setting -- so the TV was essentially unusable.  The bedspreads were stained and dirty looking, and the sheets were equally bad.  The hotel changed the sheets for me, but the new set was no better.  One of the pillowcases actually had what looked like a cigarette burn hole in it -- why would the housekeeper even use that one?  There was half a bag of opened M&Ms left on the desk in the room in plain view, an indication that the housekeeper wasn't paying much attention.  The carpet in the room looked dirty.  The pool and fitness center are essentially a children's play area -- I realize there's nothing the hotel can do about that, but if you're a business traveler like me and really rely on using those facilities, you're going to be disappointed.  This was true on both weekends and weekdays.  "Family friendly" in this case means not adult friendly.  The internet access was both horribly slow AND expensive ($12.95/day) -- not a good combination.  There were two gaping holes in the wall where large light fixtures had been replaced with smaller ones and the hotel did not bother to patch or fill in the extra space -- obviously not critical, but yet another indication that things are not kept up.  One more thing -- the on-site restaurant is too expensive for regular dining.  As a business traveler, I just want a basic, moderately-priced restaurant that's within my expense limits, but Loews is explicitly trying to make this a "destination restaurant" (which makes no sense since New Orleans already has tons of great restaurants with which a hotel can not compete).

    I would never stay here again -- too much deferred maintenance and icky bed linens. The price-to-value ratio is off, and nasty linens are a deal-killer for me, regardless of price.

    PS: I almost forgot -- how could I forget? -- the prominently placed Gideon Bible.  While I appreciate the retro factor, I don't think it's there for camp value.  It's not even hidden in a drawer.  Nope, sitting right out there in plain view.  The Unitarian in me finds it offensive that a hotel is trying to convert me to its owners' religion.  Tacky!

    13/06/10 | Link | Rating: 1.0
    3. Tommy K.
    I love this place. The staff is exceptional , informed, and courteous (although I did have a small problem with a front desk clerk). They do a great job making you feel at home. The rooms are very well appointed (especially at this price point) and large. It's close enough to the French Quarter that you can walk there in about ten to fifteen minutes. Some people like to be in the heart of the FQ but I find that it's better to be a little outside it ... not only will it be quieter but you also don't get sucked into spending all your time there. New Orleans has so much to see that it's really a shame if your time is just in the FQ.

    I can't stress enough how awesome this place is. There are a few comparable hotels (mostly along Canal) but they cost a bit more. I haven't been to any of the other Loews hotels but from my experience here, I'm definitely going to check out the other branches the next time I travel.

    12/05/08 | Link | Rating: 5.0
    4. Denese S.
    Our first room was a deluxe queen booked same night. Room was by far one of the largest doubles we'd seen in the city and beds were QUEEN sized NOT DOUBLES!! There were some problems with the first room, but they were resolved, without incident, and we were very pleased with our new accommodations. Room was spacious, beds were comfortable, linens always fresh. Equipped with CD alarm clock with iPod/iPhone auxiliary jack, Keurig single brew coffee maker and nice flat screen HDTV.  Service was great,  everyone was very pleasant and welcoming and always greeted me using my last name. They also asked if i needed anything else or additional assistance. Would definitely stay again.

    26/12/10 | Link | Rating: 4.0
    5. Michelle T.
    Loews New Orleans Rocks!  The staff was very friendly and helpful.  We had an early morning flight out and they arrange for a cab to pick us us at 5am sharp.  The rooms are large and spacious with a desk/work area.  Our king size bed was very comfy (I slept like a baby during my stay).  The best part was their spacious gym which are treadmills, elliptical and free weights.

    12/11/10 | Link | Rating: 5.0
    6. Jan G.
    Tried this Warehouse district hotel in the fall and really enjoyed the service, close proximity and the outstanding spa, bar (Swizzle Stick) and Restaurant (Brennans related) which are both of worthy of stopping into even if you arent staying at the hotel. Great bartender (mixologist), one of the best breakfast buffets in the city and all within walking distance of CBD, Quarter and the River. Special kudos to spa with their Thai massage was perfect after a long day of walking around. I have been to the Wyndham Riverfront, W Hotel across the street, Westin and this is a very comparable property with great ammenities and a very comfortable (not fancy or trendy) room.

    08/07/10 | Link | Rating: 4.0
    7. G. B.
    I'd say for the price, it was just OK. We went during French Quarter Festival this year, and our room had lots of street noise. Room was clean and the service was above average.

    17/04/12 | Link | Rating: 3.0
    8. Kim N.
    The other location for my conference. The exterior of the hotel looks like an office building, but the interior is well-decorated and looks posh. It was also great to have the doors open for me with a smile and a hello. The conference facilities were pretty good. No tech issues, etc. The Cafe downstairs (see my review for Cafe Adelaide) was delicious. I also liked the lobby seating area with a baby grand piano and fireplace. Classy!

    22/02/10 | Link | Rating: 4.0
    9. Molly P.
    I had a lovely experience at this hotel.  Almost every single employee was friendly and attentive, the room was nice, and the jambalaya I had at the Swizzle Stick restaurant was amazing.  The concierge was very helpful in arranging a tour reservation.  Especially since this hotel is surrounded by big chains such as the W hotel, it felt good to stay in what felt like a more local establishment.  I would certainly stay here again.

    11/04/11 | Link | Rating: 4.0
    10. Alex C.
    Great hotel, very clean, safe, great location.  I like to judge a hotel not only by it's rooms, which for obvious reasons are important, but also for it's lobby and gym/spa facilities!  The gym is really cool, you have a great view of the city and water and there's plenty of machines to go around.  

    The lobby and bar is great also.  Very cool black and white marbel entrance.  It all gives it a very upscale and cool look.  The bar is a great place to come have a drink also, and their restaurnt is awesome for breakfast.

    Also, seems like a good hotel for star sightings.  I guess NBA teams must stay here.  The Spurs were staying here while we were in town, discovered it by being blinded by Tony Parker's giant watch!  Also saw Tiki Barber at breakfast one morning!

    29/04/09 | Link | Rating: 4.0
    11. Vissa S.
    Great location near Harrah's. Good restaurants, Smells good. Rooms were large ( 2 double) and Flat screen TV. Freindly staff including the bell boys. Good Bar.

    09/09/12 | Link | Rating: 5.0
    12. Laura L.
    Best hotel.  Reasonably priced. Amazing customer service, great amenities, and great location. Only downside is valet parking is the only hotel parking, and it was $34. That would usually bother me, but everything else was so perfect, I can't complain.

    14/08/12 | Link | Rating: 5.0
    13. Kenneth H.
    My review of this place has been long overdue, but better late than never. I was here in the summer of '09, on business, conducting a staff training. As mentioned in other reviews, the hotel employees call you by last name, a nice touch. My room was a single king on the 10th floor, and was comfortably appointed; I particularly liked the comfortable desk/work area and the bathroom, which featured a stylish walk-in glass shower. Although I was there the last week of July, I never experienced the lack of cold water that other reviewers have complained of, and water pressure in the shower was fine during my stay.

    Location is going to be a subjective thing I realize but, for me, it was perfect. Far enough from Bourbon Street to not be overrun with revelers, but close enough to be an easy walk. Conference rooms are nicely appointed, and this hotel has copious meeting space for even very large groups, with plenty of smaller break-out rooms available.

    What really sets this hotel apart, in my book, and makes it *the* place I would choose for future stays in New Orleans is the in-room coffee. Silly? Not at all; I couldn't be more serious. The rooms come equipped with a keurig (the little cup-style) coffee machine & two (God bless 'em) real ceramic mugs. You also get a good number of real half&half tubs, as well as a full restaurant-style container of packets of sugar, Sweet N Low, & Splenda; if you're the type who likes you coffee sweet, you will find enough condiments to actually make it so, as well as a proper mug to enjoy it in. This may seem a small thing, but for a constant business traveler, a palatable morning cup of coffee that does not involve a shower, dressing & an elevator ride makes a huge difference in the start of my day. I truly hope this catches on with other chains, because their standard two skimpy packets of powdered creamer & two sugars drive me up the wall. Thanks to Loews for showing some attention to detail with the coffee.

    Given the location, I would recommend this hotel for both business travelers as well as casual visitors.

    28/08/10 | Link | Rating: 4.0
    14. Holly O.
    I enjoyed my stay this March at Loews.  The hotel lobby is beautiful and the staff always very welcoming and helpful. They even got me a bandaid when I wore blisters on my feet. The hotel location is great for walking to the Convention Center.  Rooms are clean and spacious.  The hot tub and work out area is also convenient yet a little small and somewhat crowded.  Also, I was led to believe there would be Wifi but, it was only in the lobby and not easy to get hooked up to.  I would stay there again.

    18/06/11 | Link | Rating: 3.0
    15. BabaBooey D.
    I have to give one star because they charge for wireless internet.  It's ridiculous that you can get free wireless internet at a cheap hotel like a super 8, but when it comes to a high priced hotel like this, there is no complimentary internet.  Shame on them for thinking they can get $15 more out of you each night for wireless internet simply because they realize you have the money to stay at a high-class hotel.

    08/10/11 | Link | Rating: 1.0
    16. Oski B.
    Attended a conference that was hosted here.  Seemed like a nice hotel, but no complimentary WiFi for conference attendees means 1 star for you.  Tsk tsk.

    28/03/11 | Link | Rating: 1.0
    17. Rick H.
    Stayed at the Loews New Orleans while attending a business conference. The hotel is in a great location - it's an easy walk to the Convention Center, Harrahs and the French Quarter. A few elements caused some concern, though, and prevent me from rating this property any higher than average:

    Guest rooms may have been stylish when they were updated in 2005, but my corner king on the 21st floor felt a bit dated (worn and stained carpet and furniture, a bulky television with a giant tube instead of a flat screen, a static-laden phone line and extremely weak WiFi). There was also a persistent sewage odor that eminated from the sink drain in the bathroom (so strong that I had to keep the drain closed and stuff the overflow hole with tissue). It was very hot the week I was in New Orleans, and despite keeping the draperies closed, the air conditioning was unable to cool the room lower than 81.5 degrees Farenheit.

    Upon returning from dinner one evening, I discovered that someone had been in my room and left a briefcase with a laptop in it sitting on a chair. I phoned Reception and they sent security staff up in less than 5 minutes - it was determined that a bellman had brought the bag to the room in error, but it was still disconcerting to find a stranger's luggage next to my belongings. When I mentioned the incident to a desk clerk upon check-out, she said "Well, I guess you got a free laptop." Uh, no - I didn't, and what an odd thing to say to a guest! She was equally dispassionate about a comment regarding the sewage smell in the bathroom, and didn't seem to even make a note of it.

    The whole place feels like an office building that has been converted into a hotel - perhaps it was - don't care enough to research it. In fact, the swimming pool, fitness center and spa comprise the entire 8th floor and feel out of place. Pool is a small lap variety, but it IS located on a guest floor in the center of the building, so a huge pool would have been out of the question. Had a very nice hot stone massage in the spa, but the spa facilities seem to have been an afterthought, and really are nothing to qualify as luxurious.

    The hotel restaurant, Cafe Adelaide, is a member of the Commander's Palace / Brennan family of restaurants and is very good. Dishes, prepared by up-and-coming New Orleans chef Chris Lusk, are playful riffs on traditional Creole and Southern dishes. Lunch cocktails are 25 cents! Recommended!

    There were lots of drunken college-age males in the lobby and guest room hallways on Friday and Saturday night - in fact, I saw several clusters of fraternity brothers who all appeared to have whole cases of "lite" beer purchased from local liquor stores. Additionally, lots of guests were off-loading their pick-up trucks in the front of the hotel, handing the bellman ice chests, loose shoes, pillows from home, etc.

    Bottom line: a clean and decent hotel, but not in the luxury category.

    22/07/10 | Link | Rating: 3.0
    18. Todd S.
    Booked a suite at this hotel for the Sugar Bowl / New Years weekend and it was phenomenal. From the time the valet parked the car to checkout the service was impeccable. I like it when you ring the desk and all you hear is 'my pleasure' and 'right away Mr. Shaffer."

    Upon entering the room I smiled from ear to ear. Huge picturesque windows overlooking the city, huge bathroom, a closet with robes, and a nice desk/chair setup for the little bit of work that inevitably comes up (ahem, scouring yelp for reviews).

    Great experience over all.

    14/01/10 | Link | Rating: 5.0
    19. Mariza V.
    I really loved this hotel.  The rooms are comfortable and huge, the gym has solid equipment and is large and the location is great if you need a place close to the convention, courts or Harrahs (it's definitely a 15 minute walk to the French Quarter though).

    19/02/12 | Link | Rating: 4.0
    20. Lizzie M.
    I'm fairly picky about where I'll stay when on vacation - if it's not going to be pretty nice and really comfortable, I'd rather just stay home.  So when my husband and I decided to celebrate the end of my very demanding summer job with a quick trip to New Orleans, I took our accommodations very seriously.

    Loews did not disappoint.  The rooms were lovely - we had a great view of the city with the Mississippi in the background.  The room and furnishings were classy & chic, and our king bed was extremely comfortable.  Upon walking into our room, a CD of jazz/blues was playing in the CD player - a nice New Orleans touch.  Prices for minibar items were exorbitant (not surprising), so we didn't try anything there.

    The Swizzle Stick Bar downstairs was a great place for a quick bite and a drink - the jalapeno shrimp "corn dog" skewers I had were absolutely phenomenal!  We were also just a hop, skip, and a jump away from the major tourist attractions in and near the French Quarter, and across the street from phenomenal food at Mother's.

    If I returned to New Orleans, I would do it all again!

    18/08/10 | Link | Rating: 4.0
    21. Ashley B.
    I stayed here for a conference. The hotel is clean. The staff is nice. I lucked out and got a huge room, but it was the handicapped room so it should be large. The gym was decent, but the windows were weird. Further from the Quarter than other comparable or better hotels. Nothing bad, but nothing blew me away.

    05/12/11 | Link | Rating: 3.0
    22. Veronica D.
    I really loved the Loews I thought that the people at the reception desk were exceptional.  They had originally given us a double queen bed room.  We requested a king size bed and they were able to accommodate us without a problem.  The room was huge and very beautiful.  The bathroom had a shower and a tub.   A long hot bath after a long day on your feet was clutch!
    The hotel itself was in a very central location.  It was only a 5 minute walking distance to Bourbon Street.  
    My only complaint was with house keeping.  They really never seemed to get it together.  After our first day there. We trekked it back to the room at about 4:00pm to find our room not made up.  We called housekeeping and we were told that they had up until 5pm to clean.  Now why would I want them to clean the room with me in it.........silly!
    The second day house keeping came and made up the fold out sofa bed.  I don't really know why they did this considering we were only 2 people staying in the room....maybe they thought i was pissed i my hubby......who knows.  
    Anywho........The Loews is really a great pick for your trip to NOLA

    01/12/11 | Link | Rating: 4.0
    23. Brad S.
    Oh, where to begin. The first room we got was small. The second room was okay, but I was still expecting the Loews style. This hotel falls short in style and substance. The location is good and the bar staff was great.  

    For a hotel in New Orleans it has too many shortcomings. If you get a great deal stay here, otherwise, find something else.

    The staff did their best to make it a nice stay, but in the end, I would have rather stayed somewhere else.

    06/10/11 | Link | Rating: 2.0
    24. Cecile S.
    Loews hotel was a fantastic stay. We got a fantastic rate of $129/night. The valet parking is bordering price gouging laws but their is a parking lot within steps of the hotel that will save you a couple bucks. The hotel is a pleasant walk from French Quarter and directly across the street from Harrahs. The staff is full of southern charm and the views from our hotel room where breath taking. I would not hesitate to book here.

    13/04/12 | Link | Rating: 5.0
    25. Derek F.
    Probably the best value in NOLA. Huge rooms. Directly across from the W and I promise you a much better value.

    11/07/13 | Link | Rating: 5.0
    26. Melanie R.
    Given how many hotels you have to choose from, I'd advise against the Loews.  The location is good for conferences in the Central Business District, but it's by no means your only choice, so really it shouldn't be your choice at all.

    The room was great-- it was very large, and had a nice view.  

    The bathroom, on the otherhand, was not so great.  First off, our sink basically had a handle for hot water, and a handle for warm water.  Not a drop of cold to be found.  The shower, on the other hand, didn't go above luke warm, and the pressure was about 2 drops per minute.  The shower could have been beautiful-- it was a tiled walk-in, so felt very spa-like-- but it literally took twice as long to get everything done, and you were standing there freezing while doing so.

    The fitnes center and pool were nice, but the pool was pretty small, and the attached sauna didn't get very hot.  Ironic, I guess, given that you'd be better off just stepping outside!  And there was a metal hot tub, which sounds cool, but it was rusting, and it kind of made it look like there was poo smeared on the bottom.  Not the classiest look.

    One more story, then I'm done.  The night I checked in, I explained to the woman at the front desk that I was joining a friend who was already there.  She asked for my name, and my ID, and when she looked at my ID, she looked back at me and said "that's not the way I have it spelled here."  It took everything in me to not look at my ID and say "Huh, well that's the way I have it spelled here..."

    30/06/10 | Link | Rating: 2.0
    27. Rupert T.
    Was here for Mardi Gras. Harrah's was all booked so I was really bummed. A friend suggested Loews. I was really impressed! It was modern and clean. I wouldn't have even noticed it was pet friendly. Front desk service was amazingly friendly and informative! Would totally stay at this hotel again.

    04/03/12 | Link | Rating: 5.0
    28. Aimee F.
    Huge rooms, great staff with positive attitudes and helpfulness.  Nice decor, neutral.  Not the grandmother decor of some of the upscale NOLA hotels.  Good small bar, nice lobby bar, nice restaurant, nice small spa, great location.  I'm here a lot (a lot) and prefer this over all the others I've tried.  I find NOLA to have more of a European standard of hotels, so you have to adjust expecations a bit (small rooms are typical; older furnishings are typical).  This is probably the best or one of the best in NOLA.

    31/08/12 | Link | Rating: 5.0
    29. michael r.
    This is a beautiful hotel--very clean, with friendly service, a nice small bar and a decent breakfast service.  The hotel is a few blocks off of Canal Street--the immediate area is relatively barren, but there are plenty of things to walk to, and the Quarter is within striking distance if you're up for a 10-minute walk.  My room was large and comfortable, with a big modern bathroom, and despite having Jazzfest in town, the hotel was quiet.  Only issues i had was the location and the fact that they charge $13 a day on top of the discounted rate of $300 per night.  The place is pretty pricey, and i think there are better locations, but the Loews is a lovely, clean hotel that's well worth a look.

    03/05/12 | Link | Rating: 4.0
    30. Michael S.
    My room was dirty, shower moldy, bed spread stained, no hot water one morning, and the TV was so locked down the picture was two seconds in front of the sound. The business center required a credit card to use the computer and print outs cost a dollar a page. The bottle of water in the room was $6, and wifi was $12 a day. I've stayed at far nicer, roomier, cleaner hotels with complimentary wifi and services for far less money. Stay away from this hotel.

    16/03/13 | Link | Rating: 1.0
    31. Chrissy L.
    Clean, comfortable & close to the Quarter!

    Stayed here with 2 girlfriends for a long weekend and we were very happy with Loews. 2 queens beds that were extra soft and our room was big enough for 3 overflowing suitcases. It was very easy to walk over to the convention center from here and just a brief walk to the French Quarter. A cheap taxi to Frenchmen street or around the quarter when we didn't feel like walking in heels. There are a bunch of cute places to eat within walking distance including Lucy's, Luke and Mother's. We found a deal online for a 3 night stay here and I wouldn't hesitate staying at Loews again!

    No free WIFI but I find that standard in most business hotels...

    16/05/11 | Link | Rating: 4.0
    32. Kyle F.
    It's a good location, room was clean, but the food (so far) has been subpar:

    1) Room-service salad, 10 bucks for 1/3rd of a plate of questionable-looking greens, no dressing on the side as I'd requested. The chicken that came with it was small and dry as a desert.

    2) Breakfast was okay, except for taking more than 5 minutes to get a glass of water, getting the wrong bill, and getting toast that was drier than the chicken.

    Also don't understand how they can not give you a bar of soap for the shower, and expect you'll prefer body wash instead.

    Nice, friendly people, though.

    25/04/12 | Link | Rating: 2.0
    33. Christopher P.
    Stayed in a room on the 20th floor on Saturday night. The furniture was "well-worn." The air conditioner was leaking condensation all over the carpet and the room smelled musty. We called the front desk and asked for maintenance. They never came to the room to check out the problem. There were a number of deferred maintenance problems in the room, i.e., loose doorknobs, etc. The view from the room is nice, but it did not come close to making up other problems. That is the last time I will stay at this this property until it is renovated.

    07/10/13 | Link | Rating: 1.0
    34. Reena M.
    I had an amazing time here!  I managed to get a good deal on Expedia for a grand king room all to myself.  It was really spacious and came with two TVs! Needless to say, I probably didn't need all that space. I didn't use both TVs... but it was really nice! For the most part, the staff was really friendly always welcoming me back in from the day of conferencing and making small talk.

    The few little glitches:
    They charge for wireless internet per day ON EACH DEVICE... are you kidding me?
    They also charge for breakfast... I know that's standard on big hotels, but we're already paying so much, why can't they just throw in some free food.
    The housekeeping staff started to get a little lazy with replacing my lotions and body washes... I swear I was using them.. They also didn't replace my bath mats after taking them away on the 4th day.
    The desk clerk didn't really give me a proper briefing of what is where in the hotel and what to expect, such as the internet charge is per device per day. But that's minor.

    Other than that, I did actually enjoy my stay at this beautiful hotel.

    28/06/11 | Link | Rating: 4.0
    35. Safiyyah B.
    My favorite place to stay at.. It is pricey, but the service is impeccable. The valets are awesome and were constantly taking me back to my car to get things I forgot. Our first stay, our daughter had a disgusting diaper incident in the car and as soon as we pulled up to the valet, we discovered a mess. They were so helpful, and ended up dry cleaning the car seat and clothes for us. Great recommendations for restaurants, directions, etc. The rooms are beautiful, the bathrooms are huge and the towels are thick. The fitness center is the best I have every seen at a hotel. The bar & restaurant downstairs are delicious. It is expensive though, as we couldn't get a bottle of water for less than $6. The staff if all amazing. When they were out of a menu item, the chef came to me at the bar to apologize and suggest something else. The last time we stayed, we checked out right before noon (we didn't wanna leave) and there was a delay with the concierge coming to get our bags, so after 15-20 min, I called and told them we'just bring them down ourselves..Valet was also backed up, but leaving right at check-out time was our mistake.

    13/07/13 | Link | Rating: 5.0
    36. Sherri J.
    I recently stayed at the Loews New Orleans while attending a photography convention.  My reivew would probably have been 3 or maybe even 4 stars had it not been for the jarring announcements and alarms going off in our rooms at 4:00 am on our last night.

    There's nothing like being startled away by the following events:

    - some unitelligible announcement about an alarm being investingated (what alarm, we were all thinking, since no alarm had gone off)
    - the loudest alarm I've ever heard in my life, blaring 4 feet away from my face (oh, there it is)
    - another unintelligible announcement saying something to the effect of "don't worry about the alarm"
    - yet another alarm (which blared for several minutes)

    We tried calling the front desk, but the lines were all busy. We sat there in startled and frustrated confusion for a while, before eventually trying (unsuccessfully) to go back to sleep.

    Upon checkout, I asked to speak with the manager and was told by the person at the front desk that I could not. I asked to be comped for the last night, because I had paid for a peaceful night's sleep and did not receive it (oh, it turns out that the alarm was set off because of a malfunction on the hotel's part). The person at the front desk said she couldn't comp me and didn't even bother to offer an apology for the previous night's events.

    I was too tired to stand there and argue witht he woman, so I left feeling disgusted. Tired and disgusted. After I returnd home, I learned from some of my fellow conference attendees that  some people were comped, some were offered a discount, etc. Naturally, I found this inconsistency in customer service to be even more frustrating. As soon as I returned home, I wrote to Ellen Gale, the regional PR director explaining situation and my frustration and giving Loews an opportunity to make it right by comping the last night's payment and offering a simple apology.

    As of today, I've heard nothing from Ms. Gale.

    Needless to say, I will not be staying at a Loews again in the future. "Luxury hotel" my ass.

    24/01/12 | Link | Rating: 1.0
    37. Erich D.
    The exterior is very unassuming but the interior is quite the opposite -- very swanky. I had a room on the 18th floor overlooking the Mighty Mississippi to the north. The room was quite stylish with very modern and trendy furnishings. The bed and pillows are super comfortable -- you are guaranteed a good night's rest feeling refreshed the next morning.  The service here is pretty good and the staff are courteous.

    The only issue I had with my room was the shower as it had very little water pressure. I'm not sure if this is the case with all of the rooms here, but taking a shower was like being stuck inside a Chinese Water Torture Chamber.

    25/04/09 | Link | Rating: 4.0
    38. Scott G.
    Stayed here last weekend and it was great.  The room had a fantastic view of the City, and our floor was very quiet.  The staff was nice, and the valet worked really well.  It was an easy walk to the Dome, the Quarter, or the Warehouse District.  It's right around the corner from Manning's, which I would not recommend for cheap drinks.  The only bad thing my wife and I thought was we wish we'd have brought our swimming stuff because they have a salt water lap pool.  The workout area is great too.

    08/08/12 | Link | Rating: 5.0
    39. Wendee M.
    Vegas, Key West, or Caribbean Island bachelorette party? New Orleans wasn't even in the running but somehow we ended up here.

    We canceled our suite at the Ritz Carlton because the maid of honor found this deal on Living Social! And yes, this was the smarter choice.

    The entrance was so pretty with oversized flowing curtains. The staff was very helpful and efficient. Our rooms were unexpectedly huge and had a great view of the water. The Living Social deal also came with a welcome package full of goodies (and beers) and $25/day per room to spend at the hotel for food and drinks. I thought it was an awesome deal.

    Loews is also across the street from Harrah's, which is perfect for a gambler such as myself. It's minutes away (walking distance) from the French Quarter and Bourbon Street. There's plenty of good places to eat. The streetcar is down the block and the Canal Street Mall and Riverwalk are both a short stroll away. The art district is also a few blocks the other way. We never had to take a cab anywhere.

    If (when) I come back, I would definitely stay here again.

    17/09/12 | Link | Rating: 5.0
    40. Emily D.
    We enjoyed our two night stay at Loews.  Great location in walking distance to Harrah's Casino across the street, Luke (a John Besh Restaurant) on St Charles Ave, and the French Quarter (~0.8 miles).  The room was clean, spacious, and quiet, and all the staff we met were friendly and helpful.  Our room was on the 16th floor with a view of the Mississippi river and the Hwy 90 bridge.

    Parking is not included with the room, and will run you $39 per night (with in/out privileges).

    10/06/13 | Link | Rating: 5.0
    41. Ethan L.
    My room has a spectacular view of the french quarter. Service is good. Also it's pretty close to a lot of nice dining places. Wi-fi is super slow even you have to pay for it..

    25/11/13 | Link | Rating: 4.0
    42. Jacqueline C.
    This fancy hotel houses my favorite bar in Louisiana. The mixologists are very professional and the redhead makes killer drinks.  Great pisco sour here (my fave drink, which is hard to find).  Strawberry salad, gumbo is delicious. They actually have a nice restaurant here.

    30/11/13 | Link | Rating: 4.0
    43. Michelle L.
    this hotel was wonderful. it is conviently 2 blocks from the french quarter and the trolleys. checkin was fast and pleasant. we got a deal on a deluxe king and was offered an upgrade to a luxury king for 17 more $ with a $25 food credit. which we took. the room was beautiful, spacious, and clean. it was a large corner room facing the city district with an extra window in the bathroom, which was nice. room service was delicious, we ordered a club to split and a creole cheesecake. all of the staff was courteous and nice. i also got a massage at the spa which was wonderful. we would definently stay here again.

    25/12/13 | Link | Rating: 5.0
    44. Jessica D.
    If you are considering this hotel beware of the MOLD.  Can't go in the bathroom without smelling serious mold.  The hotel has a pretty lobby but the rest is worn, dated, and smells like mold.

    15/11/13 | Link | Rating: 1.0
    45. Thomas M.
    Beautiful, clean, comfortable hotel in a great location. Outside is drab but the lobby makes up for it. Staff at the desk is excellent and will go out of the way to make you comfortable. Housekeeping was a little slow. Don't know if I'm spoiled but I expect the room to be clean when I return at 3 or 4pm. I would stay here again. The room was comfortable and large(king suite) although the furniture was arranged in an odd manner. Very quiet. I would not stay in the French quarter because of noise but this place is close enough to have peace and enjoy all the city has to offer.

    05/01/14 | Link | Rating: 4.0
    46. Amelia R.
    Very classy lobby, expansive yet inviting. The room I was in wasn't the biggest, but it was well-appointed and had amazing views.

    The staff here is professional and friendly. They are very accommodating and helpful, willing to go out of their way to make sure you get whatever you may need.

    Plus, you just have to go downstairs and you've got one of the best cocktail bars in New Orleans, The Swizzle Stick!

    11/11/12 | Link | Rating: 4.0
    47. Jason C.
    I was if'-y about the hotel based on the almost disparate reviews - some great, some bad.  On personal examination, it's certainly 4/5.  Lots of hotels with better locations, linens were at the cusp of replacement, building is a bit worn in the corridors.  Room was great - size, cleanliness met my expectations (for reference, I carry Lysol wipes with me), and the price was in-line with the product/service delivered.  

    Your stay here is congruent with mid-to-upper range hotels.  For the right price, I'd certainly stay here again.

    04/01/14 | Link | Rating: 4.0
    48. V. H.
    This review is only on the noon Happy hour.  Correct, we did not stay at the hotel.

    We heard second-hand that they had .25 cent martini's for lunch (I think only on weekdays).  Since we were on vacation anyway ... Four martini's later and out $1.  All before 2pm.  Nice.

    Caveat is that you need to order an entree or two appetizer's.  After that ... keep the drinks coming.  :)

    12/02/14 | Link | Rating: 5.0
    49. Teresa R.
    We love this hotel!  We stay here all the time!  Great location, close by to fine dining and French. Quarter.  But..........this time we had noisy, drunk neighbors.   Just don't get a room with an adjoining door, because it's noisy.  You can hear casual conversation, drunk arguments, and drunks "doing the nasty".  I mean I know it's New Orleans. I get it.  Soooooo...I would highly recommend this hotel, just don't rent the rooms with an adjoining door.   It's going to be a corner room for us, from now on.

    16/03/14 | Link | Rating: 4.0
    50. Richard G.
    Expensive place, awesome location, awesome service!

    24/06/13 | Link | Rating: 5.0
    51. Julie T.
    Not a good experience. I arrived late in the day and was told at check in that they could check me in but would have to move me to another room the next day. Not good news since I had a conference the next day and would be gone all day. They gave me a room service voucher for my trouble which was very nice.

    The next day I checked in at the front desk only to be told that she didn't know what the other person was talking about and that I was booked in my current room for the entire visit. She said maybe it had something to do with me being on the pet floor and maybe they thought I wanted to move.

    Then the next day I came back to my room in the evening and my card didn't work. I heard someone on the other side scrambling to lock the door. I double checked but it was the correct room. So I went downstairs and was told that they had moved me to another room, along with all my things.

    When I got to my new room, there was a phone call from the front desk asking if I'd seen a box in my room. Apparently it got lost in the move. I was in a room that connected to the room next to it through a door and I could hear everything my neighbors said and did even though they weren't that loud.

    Now I come to find an extra $215 charge on my card and I can't get ahold of anyone in the billing office on the weekend because they are only there M-F.

    The location is good, but with so many hotels in New Orleans to choose from I don't see any reason to choose this one.

    23/03/13 | Link | Rating: 1.0
    52. Martha Z.
    Torn between a 3 and 4 star rating.

    The location is great. Close to the casino and in the business district. We stayed for 3 nights. The bed is comfortable and the room was a good size.

    Two mornings in a row, the toilet made a funny gurgling noise. The second time, I went in to see what the toilet was complaining about, and soap suds were slowly rising. I called the front desk and someone came up within 20 minutes or so to fix it. Luckily it didn't overflow, but it got close!

    The people in the lobby were nice.

    The parking is pricey at $39 a night.

    The last night, I walk in the room and try to open the minibar and it had been locked. I'm not sure why, as it was open the night before. I called the front desk to have it opened and no one ever showed up. (Perhaps it was a sign I didn't need anymore?)

    Overall, the experience was fine but it's a bit frustrating that 3 nights of parking added up to the price of the hotel. And the in-room service seemed to be lacking.

    Would I stay again? Maybe. Actually, I probably would, as long as I didn't have a car to park.

    10/06/13 | Link | Rating: 3.0
    53. Shannon N.
    I'm torn on this review...  I give the room, view and location 4 stars.  I give the service 1 star.  

    The room was lovely.  The view of the river was gorgeous.  The location is very convenient for a reasonable walk to the French Quarter, and short walk to Mother's, Restaurant August, Bon Ton Cafe, and other great restaurants.  

    The service... disappointing.  From the start, the front desk clerk who checked us in gave us incorrect information and acted like he never heard of the package rate we were booked into for part of our stay.  Wifi is only free in the lobby, and you're charged *per device*, not per-room.  Ouch.

    Their web site brags about a kids' program - "Loews Loves Kids" - which really pushed us to stay at this hotel over others in the area.  I'm including the description from their web site in quotes with my comments in parenthesis afterwards:

    "Loews Loves Kids
    Our Loews Loves Kids program sets the standard for family travel, offering unique services designed to keep your children healthy and happy.  From lending libraries of games to special children's menus, Loews has everything to make travel a pleasure for you and your family."  (below are the details - for perspective, we stayed with our 7 month old)

    "Complimentary "Loews Loves Kids" gift presented upon arrival for children under 10"  (this is incorrect - the gift is a coloring book, targeted only for older kids!)

    "A "Kids Closet" offering items available for guests to use during their stay. These include the latest Fisher-Price toys and gear, books, car seats, strollers, nightlights, potty seats, baby bathtub, baby blankets, and outlet protectors, self-contained DVD players and more."  (very little of this was actually available, and when I later spoke with the front desk manager, he was shocked at this list - car seats? strollers? DVD players?  This was very disappointing, especially if we were relying on the hotel to actually provide what they said here!  We borrowed a baby bathtub and a musical table (with no legs) during our visit.  These were the only things available for a young child.)

    "Children's menus with healthy menu options and fun books with crayons" (none mentioned in the in-room menu but we did not dine in their restaurant)

    "Mini-bars stocked with other child-friendly snacks" (not offered)

    "Availability of cribs and roll-away beds" (we did get a crib, although it was not in the room upon arrival as requested when we made our reservation)

    "Availability of child-proof kits for families with children under 4 years" (not offered)

    "Listing of nearby tourist attractions and activities geared to children, as well as nearby pharmacies, pediatricians and bonded babysitting services." (not offered)

    "On-loan "mini-gym" equipment including the Fisher-Price Smart Cycle" (not offered)

    ---

    I tried to bring this to their attention several times and was basically blown off about it.  I don't know where the fault goes on this - the hotel is ultimately responsible for their offerings but perhaps their chain headquarters is responsible for their web site - but no one did anything to help make us and our child feel "loved" on this visit.

    15/12/12 | Link | Rating: 2.0
    54. Jennifer V.
    What a great hotel! People were absolutely friendly...including the bar tender! I loved how close this hotel is to everything, including a cvs (as a female, I really appreciated this).  I would def stay here again!

    04/11/13 | Link | Rating: 5.0
    55. Sasha B.
    From the outside this hotel looks like an office building from the '70...absolutely unappealing. But once you step inside, you enter a lovely lobby that is very welcoming. The room was spacious, with a view of the Warehouse district and the river. I loved seeing the lit up bridge at night from the bed. The shower was strong, but the sink and the faucet needed some updating.
    The location of this hotel is great as it is close to everything - an easy walk to the French Quarter; a 5 min. walk to St. Charles trolley stop that takes you to the Garden district; a short walk to the Aquarium and the IMAX. There is a bar downstairs with a happy hour from 3-6 pm, as well as a nice restaurant. Overall, this hotel was a very good deal and I would probably stay here again.

    02/01/14 | Link | Rating: 4.0
    56. Damion W.
    A perfectly fine hotel, but you pay for the location. The rooms are nothing special, but they're comfortable. Bed linens are pretty cozy. View of the river is nice. Service was average. There are lots of cool places to go out within close walking distance.

    28/12/13 | Link | Rating: 3.0
    57. Hanan O.
    We stayed here for one night, they are friendly but the parking dee is ridiculous ! Almost insane! Although I didn't have a chance to check the pool or gym it was a very comfortable . The restaurant downstairs doesn't have a big selection to choose from. I would suggest to go down the street to eat some amazing sea food

    23/06/14 | Link | Rating: 5.0
    58. Carl S.
    Great Location, easy walking distance to French quarter and the fine dining around Tchoupitoulas Street.  

    The king suite rooms are large, and have high quality bathrooms with walkin showers, lots of glass, etc.

    The staff is very friendly and welcoming - reception, service and parking.

    Be sure to include the steep cost of valet parking, or park at one of the nearby public garages.

    Some of the rooms have great views of the river.   Be sure to ask about that.

    22/02/14 | Link | Rating: 4.0
    59. Vannary T.
    Pros -
    Great location within walking distance to everything.
    Room was nice and spacious and bed was very comfortable.
    Staff was very friendly and accommodating.
    Housekeeping stopped by twice a day to clean and freshen up the room.

    Cons -
    After washing my hands in the bathroom sink, the pipe would make loud noises for a few minutes. It would eventually stop, but bothersome nonetheless.
    The towel rod by the bathroom sink had loose fixtures.
    As a pool owner, the pool water wasn't as clear as it should be, which might be an indication of inadequate chemical levels.
    The pool and whirlpool definitely is showing its age.

    13/03/14 | Link | Rating: 3.0
    60. Meghan M.
    I had a lovely experience at the Loews.  
    Highlights:
    The bed is extremely comfortable.
    The view is lovely.
    The towels are plush and there's a super cozy bathrobe in the room as well.
    Room service comes from the cafe downstairs and is quite good.
    Front desk staff is nice.
    Housekeeping is great (I love when they organize my things in the bathroom.)

    The one thing that I was disappointed in was the gym/pool/spa area...
    The machines are not all functioning and there were no towels (and no staff) to be found anywhere. It's also hot as heck in there which I can't deal with when working out.

    Also, if you want coffee in the AM, it seems the only option is a $15 pot from room service so be warned.  

    Overall, nice experience here. It's a luxury hotel and it shows.

    10/12/13 | Link | Rating: 4.0
    61. Michael S.
    Great Hotel , from the moment you walk in the door the staff is polite and attentive , the room is large and roomy, with a large desk work area and two comfy chairs to chill in , I had a river view that was awesome , the bathroom is updated with granite. The Resturant & Bar are amazing

    09/11/14 | Link | Rating: 5.0
    62. Aloha G.
    The Loews is a lovely, clean and nicely appointed hotel about a 15 minute walk from the French Quarter.  We opted to stay here to give ourselves a respite from the frenzy of Bourbon Street and we're pleased with our decision. Staff was very helpful, especially concierge Mark who provided excellent music recommendations and arranged a van tour of the city. He steered us away from some touristy spots and told us where to have an awesome jazz experience. Free in-room wifi, too, and .25 cent martinis at lunch.  A great choice if you don't mind the walk.

    28/03/15 | Link | Rating: 5.0
    63. Quasona C.
    Great hotel in the downtown section and not to too far from the excitement. We had a great stay in a spacious room, I just wish we did not have to stare at the building next to us.

    We did not spend very much time at the hotel, we were there for a quick weekend getaway and wanted to explore as much as possible but overall we enjoyed our stay!

    19/05/14 | Link | Rating: 4.0
    64. Emmy S.
    I never thought I'd give the Loews brand less than perfect stars!

    Pros -

    Great location for our convention meetings
    Not to far of a walk to the French Quarter
    Staff (minus house keeping - see below) were very nice
    Beautiful lobby and nice sitting area
    Large room and bathroom

    Cons -

    Almost non-existent house keeping service. We had to call down every day to have our coffee re-stocked. They would show up in the late afternoon every day, when we were back from our meetings. We didn't need the beds remade but getting fresh towels or refills on the typical bathroom items (none of that was ever replaced). Heck, even having the trash dumped would have been a bonus. The staff that I ran into from house keeping were emotionless and very hard to understand. Yes, I realize that it's a big hotel and you've got a daunting task...but you just didn't get it done for us.

    Overpriced restaurant - $20 for a burger?!? Yes, I know its New Orleans and that prices can be high but good grief. Service there was hit or miss, too. One morning, I went down to the restaurant to ask if they had any coffee creamer because, surprise!, we didn't have any in the room. Nope. Only steamed milk here. Really?!? And that will be $2, please.  We didn't order from room service and, thanks to the prices, there is no way we would have!

    Wi-fi - up to 3 devices for free and seriously slow upload/download speeds. When you're at a conference, chances are you'll need to do some work online. We had to go elsewhere to get any work done at all. (Thanks, Starbucks!)

    Would we stay here again? Probably not. There are a lot of other options in the area and, from what I've learned, better service as well.

    14/11/14 | Link | Rating: 2.0
    65. Nisey M.
    I usually have a great time staying here when I visit New Orleans. But next time I will not be staying here anymore. Housekeeping kept waking me up before check in and there was so much confusion at check in. The 1800 reservation line tells you one thing, the hotel has different policies and prices.

    25/12/14 | Link | Rating: 2.0
    66. Michael L.
    Great service every time I stay there. One of their directors Janine makes sure we have a personal feel to our stay. Look forward to many more stays there. The location is perfect being situated between the quarter and the warehouse district.

    22/02/15 | Link | Rating: 5.0
    67. Marcia M.
    What a wonderful hotel option for New Orleans! The staff was thoughtful and went above and beyond for my friend and I along with making my two pups very comfortable. Loved our oversized room on the 11th floor and the location was central to all our plans (City Park for Voodoo Festival and some mischief in the French Quarter) for the weekend. Parking is $36 a night in the garage but worth every penny. Also, the concierge on staff (James) was a delight!

    03/11/14 | Link | Rating: 5.0
    68. HU K.
    Location was grand because you can literally walk to everywhere.  
    We had the deluxe double room and the and the room was very spacious.

    I chose this place because it looked more modern than the usual new orleans french quarters style hotels that were in NOLA.  It was clean, service was good, and the stay was very pleasant.

    Oh, and for those who wants to test their luck, Harrah's is literally across the street.

    One thing that did make me nervous, however, was the valet parking.
    As they took my car, they had to cross 2 left lanes through traffic to make a U turn to get to the back of the hotel deck... wish they had a better way.

    04/04/15 | Link | Rating: 4.0
    69. Connie L.
    this is a typical loews...all class and decently high end.  i was there for new years and during the sugar bowl  and i have to say, i was not disturbed one time by any noise, craziness, etc.  (perhaps my neighbors were? lol)
    it is close enough to the quarter to walk, but not a short walk, so if you aren't interested in, nor able to walk, you might want to stay a bit closer to the quarter (i.e. the westin).
    the service was great, delivered with a smile and class.
    i go t upgraded to a king suite and it was very very nice.  separate sitting area and bothe a shower and a bath.  lovely

    04/01/15 | Link | Rating: 4.0
    70. Ben O.
    During our recent vacation in New Orleans we needed to say near downtown and the French Quarter but didn't want to spend over $250 a night. We finally booked a room from Loews Hotel, which is directly across from the Harrah's casino. It was converted into a hotel from a steamship company in 2004. It is part of a small chain which also operates other hotels in the Mid-West.

    The 21 story hotel seems extravagant but not pretentious. It has two restaurants, an indoor saltwater lap pool and both a spa and fitness center. The parking can seem expensive but we were not charged the entire amount when using valet for several days in a row. The parking cost is equal to most places in the city so even though it was high it was comparative to most other places around town.

    The wi-fi was free but a bit slow. You can only have up to 3 devices online at a time for free. The room service seemed a bit expensive. The TV had an on screen guide which displayed which channels were available and which were which. The room had a nice safe which allowed a digital pin and worked well. The room and hotel were both really clean.

    We stayed on the 11th floor and had an amazing view of downtown. It was really convenient and fun being so near downtown, the casino and the French Quarter. There is so much to do in the city we can't wait to return. We would definitely stay in this hotel again and highly recommend it. The staff were very friendly and helpful although they woke us up early by making noise cleaning occasionally. The only other downside was that it didn't look like they picked up left overs from room service very timely.

    19/03/15 | Link | Rating: 4.0