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Omni Riverfront Hotel in New Orleans, LA

Omni Riverfront Hotel in New Orleans, LA

Specialties

Located in the thriving cultural scene of New Orleans' Arts District, Omni Riverfront Hotel offers the best of both past and present. Just steps away from top attractions in the Big Easy, including the Ernest N. Morial Convention Center and the Contemporary Arts Center, and only half a mile from the French Quarter, this hotel features modern and luxurious accommodations with a vintage feel.

 

Company Info:

Rating: 3.33

Address: 701 Convention Center Blvd, New Orleans, LA, 70130
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (40):

1. Shay W.
I had high expectations for this hotel since the reviews were good. I guess I just had bad luck with my stay. As soon as I got off the taxi, I was disappointed. The hotel didn't look like I expected. They told me they had to hold $150 on my card. I was not aware of this. I was really upset about this. This is standard in some hotels, but they normally tell you before you check into the hotel. When we got off the elevator, we had to walk down the hall, up a set of stairs, down a long hall, down another set of stairs and down a hall again. I just knew there had to be another set of elevators. I called the front desk and they set they only had one elevator. I'm not sure who designed the hotel, but that is the worst design ever. I got used to the walk after the second day but I think that is a lot to do when you have bags. When we got in the room, the toilet was NASTY! The water was yellow and it had a yellow ring around the toilet our entire stay. The room smelled like mildew. We got sick from being in the room. The sheets on one of the beds were dirty. We slept on top of the cover. The beds were hard and my back is still hurting. In the first minute of being in the room, I asked for a new room. They said they didn't have any more rooms. If I didn't prepay for the room, I would have left and stayed at another hotel. They had an old TV. I thought flat screens were standard. That didn't bother me as much. What bothered me was the static from ALL the channels. I called the front desk and told her. She said to turn it on and off and if it isn't working, she would send someone from Engineering down. I turned the TV on and off for 2 days. I finally went to the front desk again and told the gentlemen. He said to turn it on and off if it continues to do it, let them know and he will call someone to look at it. Ok there is only so much turning the TV on and off that a person can take. I told him I was letting him know then because it has been doing it for 2 days. Well I don't know if anyone ever checked it out, but it did it the whole weekend. I didn't bother complaining again because I wasn't in the room often but it would have been nice to have a decent TV and clean room since I paid over $200 a night for it. I even took pictures of the TV because I couldn't believe it. Please see picture. I should have taken pictures of the toilet and sheets too. I tried to stay away though. The hotel staff wasn't as friendly as I liked. The housekeepers were but I still think the room was nasty and smelly. I called for a set of towels at 8:00 am. I never got them. I finally saw someone from housekeeping at 10:30 and they said no one told them to bring towels. At least she gave me a set. That was the only nice thing from the staff. The iron was horrible. It dripped water all weekend. The view was terrible. I can't find one thing positive to say about this hotel. Oh, maybe one, the location is convenient to the convention center. I guess that was one plus. Actually that was the ONLY plus. If you look at my other reviews, I'm fair and I've given hotels a 4 or 5 stars when something is wrong as long as they fixed it. I think this is the first time I've given a hotel below 3 stars. Nothing was fixed at this location. I felt sticky and nasty from my stay.  I called the front desk a lot and they never had a solution to my problem. Actually half the time, they didn't even answer the phone. I was really disappointed with this hotel. When I booked this room, Wyndham gave me a chance to view their timeshare for $150. I am going to pass and just lose my $150. I'm over Wyndham!

05/07/11 | Link | Rating: 1.0
2. Vincent V.
The most comfortable hotel bed I've ever slept in. Hands down, contest over.

This hotel is normally out of the league of the kind of places I stay when I travel. I'm usually staying in the mid-range hotel tier with thinner walls and shabbier appointments. However, this time my friend was on the hook for the room and he chose to go high end for the weekend.

The Riverfront is simply immaculate. The rooms are well maintained and the staff (from the maids to the desk personnel) go out of their way to greet you and make conversation when you pass by. The location is very convenient to the convention area and of course the casino. Next trip to New Orleans, I'll spring for the extra cost and stay here again.

02/07/07 | Link | Rating: 5.0
3. Elizabeth R.
This place was pretty nice.  The bed was super comfy, with lots of pillows and great sheets.  The hotel service was pretty attentive.  They even called me a couple of hours after I checked into make sure everything is okay.

I had room service for breakfast and the food was quite excellent and reasonably priced.  Gratuity is already factored into bill.

My only complaint is their valet/door service.  Of all the times I came in and out of the hotel, I think the staff only opened the door for me once.  I dropped my car off for parking ($28/day + tax which I thought was a little pricey) and when I asked them to retrieve it, it took over 20 minutes!  When I complained, the valet said that's how long it takes and that someone should have explained that to me when I dropped off the car.  Well, no one had, nor did anyone reiterate that fact when I handed them my ticket.  When I got the bill, I was charged for 3 days of valet parking even though I only used it for one day.  I called down to complain and they removed the 2 false charges and knocked $10 off the legitimate charge.  I was happy with the way they handled it, but I told them, they really needed to step up their valet service.  Being from Los Angeles, where everything is valet, my standards are high, but so should theirs!  Valet/door service should be faster and more attentive.

I would recommend this hotel to others, with reservations about the valet.  I usually stay with friends in New Orleans though and its easy to get around without a car too.

07/09/10 | Link | Rating: 4.0
4. BustA G.
This is an elegant hotel and I'd like to switch it up here for Essence Music Festival to be closer to the French Quarter, riverfront and shopping center.

25/10/10 | Link | Rating: 5.0
5. Bonnie K.
This hotel grew on me.  We had a King bed room which was huge and the bed was comfy.  I liked the decor.  It smelled a bit stiff in there though.  For how much we spent on the hotel, I was a bit horrified to pay $32 a day for parking AND not have a free breakfast!  The valet was very slow to get our car when we left.  The front desk was pleasant and reserved a swamp tour for us and gave us great directions.  we LOVED the restaurant in the hotel.  The hostess loaned us her umbrella one day.  If you go, get the poached eggs on crab cakes on fried green tomatoes- AMAZING!  I would go back to this hotel just for the breakfast

13/08/12 | Link | Rating: 4.0
6. Dwayne A.
Have stayed here a number of times over the last few months.  I like the location walking distance to harrahs, Convention center across the street and walking to the french quarter and Bourbon st.  The rooms have alwasy been clean and staff very friendly.  Very good value

02/09/10 | Link | Rating: 4.0
7. Nick B.
Being that I had a lot of business at the Convention Center, I was looking for a convenient hotel that was not too far for my five day stay.  in that way, this hotel met my expectations.  It was clean, friendly and a 10-15 minute walk to everything.  And yet, I would most likely not return.  The staff was mostly pleasant, but not all the time.  Not mean, but neutral - not the behavior usually associated with the hotel business.  The ambiance was bright, but not exceptional and the fact that there was just an expansive breakfast with no other options around the neighborhood (have I gotten that used to free breakfast?) was a downer.  if in New Orleans again for business, i will try another place.  if there for fun, another neighborhood.

03/07/11 | Link | Rating: 3.0
8. Will B.
It was an okay hotel. Staff wasn't rude but not overly friendly either. Good size rooms, nice location but room could have been cleaner.

14/11/12 | Link | Rating: 3.0
9. Derek R.
This is a review for the bar at the Wyndham.

Great place to enjoy a cocktail and watch the boats go down the river.

Highly recommend!

26/05/11 | Link | Rating: 5.0
10. Lola A.
We stayed at the Wyndham during a visit to the city for a national convention. The location was ideal for accessing the meeting we were attending at the Convention Center and close enough to be within walking distance to the French Quarters and other area attractions.

The entrance to the hotel remains impressive, with a circular drive and doormen who open the door and greet you when you enter.  But, it was the mismatches in this hotel which give cause for the three stars in this review.  

The lobby area is beautiful and the staff at the front desk are very helpful and polite.  But, the elevator ride seems antiquated; one elevator had a poster advertisement with corners frayed from age.  The hallways are dimly lit with fluorescent bulbs.  Simply painting the walkways (which are like a maze) with a pale tan, beige or yellow and off-white trim would do much to brighten and update the interior walkways.

The rooms are spacious and the beds comfortable.  The bathroom on the other hand is tiny and can barely fit two average sized adults.  The cleaning crew usually arrived in the afternoon, but did a good job everyday we were there.  On the other hand, our order for room service was forgotten about and never delivered although we had spoken with the order taker twice....The explanation, they were sorry, but they just had too many orders.  Hmmmm...

The day before we checked out, a very unhappy guest was checking out and I overheard bits and pieces of the conversation.  It make me thankful that my experience was not what she was describing.

08/11/10 | Link | Rating: 3.0
11. Sophia V.
I enjoyed the location of this hotel. I was kind of thrown off by my experience at this hotel. I guess I expected a little bit more because of the hotel name. The employees at the front desk were just okay, and the rooms weren't of expectation to me.

However, the door -greeter was extremely friendly! The restaurant "7" downstairs by the lobby was pretty tasty also. I loved the fact that this hotel was across from the Riverwalk! Parking was such a hassle though. We ended up parking across the street at the Riverwalk and walking over. Much cheaper that way!

12/04/11 | Link | Rating: 3.0
12. Scott K.
The staff is great. The beds are wonderful. The hotel is very clean.

26/12/12 | Link | Rating: 4.0
13. joseph s.
The hotel staff was extremely nice and accommodating. Victoria at the front desk was more than helpful and very pretty. The valet and bellboy were really nice, too.

The location is pretty good. Not too far from the French Quarter, Harrah's is just a few blocks away, convention center a block the other direction

The rooms and parking are why give it three stars.
* tiny room
* two double sized beds
* standard definition tube tv
* poor channel selection
* outdated AC thermometer with no way of regulating temperature
* $34/day parking

27/05/13 | Link | Rating: 3.0
14. Krsna V.
Beautiful, just beautiful!!

It used to be called the Riverfront hotel but the name has been changed since Wyndham bought it.

The conference reserved rooms for us at this hotel. I arrived late, around midnight and checked in. I was given a room with two beds but changed in to a room with one king size bed. The room was, in fact, a suite. Huge room with a nice couch, recliner, and view of the river walk.

Service was impeccable and my bed was comfortable.

The hotel is next to Harrah's casino and across from the convention center and river walk...it is within walking distance to the WTC, French Quarter and Canal street. It is accessible to all the popular places without actually being located amongst them.....you do not hear the loud noises from French Quarter because it is a few blocks away.

The restaurant (7 on Fulton) has wonderful food

Highly recommended.

23/01/08 | Link | Rating: 5.0
15. MARTIN C.
Brilliant hotel-very friendly and helpful staff-I liked the location a lot, the rooms were terrific
Good Internet
Stay here again in a second

23/05/12 | Link | Rating: 5.0
16. Hayden B.
I only stayed here one night, but that was enough to know that this hotel is sub-par. To start, they need more help at the front desk. The employee was helpful and nice, but it's tough to take care of all the guests alone. There was always a crowd of people waiting to be helped. Our room was adequate, but I woke up it ANTS all over my backpack because I had a bagel in it! I know I didn't carry them with me from Dallas so.....
Basically the only plus for this hotel is its location: very close to Canal / St. Charles / French Quarter but there are lots of better options in the same neighborhood for the same price.

17/05/12 | Link | Rating: 2.0
17. Avocado N.
Nice, clean hotel.....I believe we came in during a low period, which I loved!!!  The staff as very nice and accommodating.......from the maid service to the valet. Awesome group of folks......

The TV is outdated, the sink has a slow drain and the toilet behaved as if it was going to do its clog dance...the bed was uncomfortable, I could hear the springs pop every time my husband moved....the Hotel restaurant was closed for the week due to plumbing.....issues....just glad there was food delivery in the area......

Why I gave it three stars??  As stated before, the staff was engaging. It could have been hellova' worse.....I never complained.....I got kids...they were driving me crazy they were my problem! Soo dang needy! *lol*

20/11/12 | Link | Rating: 3.0
18. Andy C.
Really nice staff and excellent location.   Rooms are not as clean as they should be and the walls are paper thin.  Got woken up by vacuuming in the hallway and the blinds in my room let in a lot of light which sucks for people like me who work late.

03/11/13 | Link | Rating: 3.0
19. Jen B.
Nice hotel. Close to everything. And the port of no if your taking a cruise. Parking is steep 34.0o but otherwise great hotel

10/09/13 | Link | Rating: 5.0
20. Alisa C.
Great location, if you are taking a cruise we walked over after or cruise. The people were very friendly. We stayed in room 415 a long trek to the elevator but the room was very clean and quiet. The bed was very soft and comfortable. They have a bar and a restaurant, we didn't eat or drink at either. We opted to walk the 4 blocks to  Emeril's  for a great quiet dinner.  We will use this hotel again when we visit NOLA.

14/12/13 | Link | Rating: 4.0
21. Jillian R.
While the hotel itself was nice enough, and had adequate amenities the valet is awful. You are required to valet park you car like you are at a lot of hotel it's seems, but it costs $42 per night. There is no self parking option.

Some friends and I went to enjoy the weekend, got there Friday and left Sunday. However, upon receiving my car back in Sunday, my car no longer went into park, or reverse. In order to park I had to put it in neutral and put my parking brake on. The hotel claimed they are not responsible since they hire a third party valet company to handle that. I filed a claim with the valet company, and they claimed they are not responsible for internal damages.  

Basically I paid $84 to have them brake my car. I will never return again. Beyond horrendous customer service.

05/03/14 | Link | Rating: 1.0
22. Brittany P.
I can't really suggest this hotel to anyone, ever. First, there were erroneous charges on my and my friends account. In excess to about 400 dollars. The room, albeit large, wasn't the most desirable and the check in procedure was very rocky. It seemed as though there were a few other people with crazy charges on their bill and still two weeks later they are trying to take money out of my account. There are better hotels, please try those.

03/06/14 | Link | Rating: 2.0
23. Kelly P.
Check in was easy but after that we had zero interaction with the staff. The location was far enough from all of the action at night that we were able to get some sleep with our two small children but walk to things during the day. The room was average and we felt safe. It is directly across the street from an outlet mall and cruise ship dock.

04/07/14 | Link | Rating: 3.0
24. Michelle H.
I have stayed at this hotel a number of times on business and have had a pretty good experience. The front desk is really accommodating and has always allowed me to check in early when needed. When I couldn't check in early, their concierge has offered to keep my luggage for me at no additional cost so I could explore the city in peace.

The location is pretty central to everything that is a must, including the CBD, Riverwalk, Garden District, 1-10, and Frenchman St. I happen to like how it backs into Julia Street, making my stays a little more peaceful :)

The rooms are clean and well kept with comfortable beds. Although it is not a brand spanking new hotel its well maintained overall. The down side is the restaurant. It's not that the food isn't good, but being surrounded by soooo many great Creole options, the food seems to be lackluster at the hotel's restaurant.

Overall, it's a good and safe place to stay and I recommend it for anyone visiting the city.

14/08/13 | Link | Rating: 3.0
25. Blair S.
This hotel was a great balance of location and value. It has a nice lobby and courtyard, rooms are nicely furnished, and best of all there were no bad or smokey smells like so many NOLA hotels. Everything was in good functional state. The massive number and variety of pillows in our king size room were a nice plus.

The staff is helpful, friendly, and made concerted efforts to remember guests. "How was your dinner at...?"

You don't have to walk far to find excellent food. I skipped the $32/day parking because ample low cost parking is within three blocks. The Riverwalk, cruise pier, and convention center are right across the street, as is the Julia Street streetcar stop. Several bus stops are within several blocks to take you down Magazine Street, to the zoo, deep into the French Quarter, etc.  Being just outside of the French Quarter, the noise levels are lower.

04/12/12 | Link | Rating: 4.0
26. Dionna M.
I'm literally sitting in the hotel lobby waiting for the person who made the room reservation because they will not allow me into our room, even though my name is on the reservation as well. They are requesting to hold the room on my credit card as well even though the original reservation already has a card confirmed for payment. I believe this policy is outdated and should be reviewed by the Wyndham group. I can understand if my name was not added to the reservation. I can even justify the front desk agent, just "holding" my credit card for incidentals, but to charge my card temporarily for access to a room that has already been paid for is over the top, incredibly bad customer service.  As a reoccurring guest, I believe there are better ways to accommodate guest who arrive early especially if the room is ready for use, instead of having them waiting in the lobby like a loitering pedestrian looking for a resting place. I'm paying to stay in the hotel room , not the hotel lobby. Thumbs down Omni !!

05/12/14 | Link | Rating: 2.0
27. Ann H.
Before I even start with reviewing the hotel itself, I have to give a shout-out to the two front desk people I interacted with the most:  Jake and Becky.  Awesome.  Simply awesome.  If they're representative of Wyndham, I'll start staying at this chain more often.

Without a trace of exasperation in answering the same questions he's probably answered two thousand million times in the last month from others, Jake gave me all the information I needed to navigate around the city without any real problems.  He marked things on the map and suggested some options.  And Becky, poor girl, had to listen to my exasperation with myself for not bringing an umbrella or poncho and having bad timing for borrowing a hotel umbrella.  My near-whining must have driven her crazy since she came through and surprised me with an umbrella later in the day.   It was some of the best concierge-like service I've had from a hotel in quite some time.  

The Wyndham seems to be recently remodeled, and although it does have parts that show some age, the lobby is nice, the wi-fi worked fine, the rooms are clean, nicely furnished, and with comfortable beds and lots of pillows. The curtains in the room close all the way, so there's no gap that allows the outside light in to keep you up all night (if you're not up all night in this city, anyway).  There's even an extra pillow and blanket in the closet.  The only ding might be the elevators -- they're very slow and you need your room key to get the elevator to do its thing.

The hotel is close to the casino, the convention center, the WWII museum, the riverfront and the Canal street trolley and bus lines.   It's close enough to get to all the things you need, but far enough away to avoid the crowds and the noise.  And the price is far less than the nearby hotels.  Since I wasn't spending a lot of time in the room anyway, I was okay with that.  It's also a nonsmoking hotel, so that was an added bonus.

14/05/13 | Link | Rating: 4.0
28. Rene D.
There are times when I wished I could parse out stars for different aspects of my experience. This is one of those times.

Service - 5 stars: attentive, patient, friendly. Everyone I encountered did so with a smile on their face and seemed passionate about pleasing the guests. The coffeemaker didn't work, and the front desk called every 15 minutes until I had received a replacement and to ensure it worked properly.

Logistics - 3 stars: the floor design is confusing - a quiet room equals an extremely long
walk from the elevator. Kudos to the eco-program to save water and laundry usage.

The room - 2.5 stars: 2 beds in a room, but looked and felt like oversized twin beds. An outdated TV that was difficult to watch. Even changing channels was exasperating. A minuscule bathroom with less than great toiletries. The packaging may be nice, but the quality was far from it.

It's a convenient place for conventioneers and gamblers, but not so if you're focused on the French Quarter. I would also caution against the valet parking, unless you're expensing it out - $34/day plus tax is outright criminal!

15/05/13 | Link | Rating: 3.0
29. Kelly B.
Nothing to write home about.  Drinks in the bar are outrageous. A mix up with my bill. No coffee in the room.

28/11/14 | Link | Rating: 1.0
30. todd s.
Construction going on at multiple floors and the lobby. I checked in at 340pm and a bunch of rooms for my convention group weren't ready yet; they blamed a convention that just left (if you have a hotel in a convention area/city plan for these issues with your housekeeping staff)

13/09/14 | Link | Rating: 2.0
31. Diana G.
I would have given this place three stars but at the tail end of my journey and after spending 36 consecutive stays here I realized that one of the staff members stole 4 of my rings.  Yes I counted through all the articles in my luggage and someone from housekeeping had enough time on their hands to rummage through my velvet pouch that I hid in a dress and steal four of my rings.  I WASTED $5,600 here and that was supposedly the "corporate rate" or lowest discount the hotel could afford to give me and I found out I was supposed to have received at least TWO free beverages after earning platinum status for the length of my stay but one of the staff members only mentioned it to me the final week of my stay.  I also did not get my complimentary night but regardless I am very angry that no one was apologetic and no one seemed to genuinely care that $2000 worth of jewelry had been stolen from my room.  I have never had this much stolen from me ever in my entire life and I have stayed once in a while at motels or motel 6 during the busiest holidays here in New Orleans but not once until now was there this degree of theft.  If you choose to stay here you will be awakened at all hours because the walls here are paper thin since there is no insulation at all between rooms and floors.  You will hear noises from the rooms right next to you and you will hear the housekeeping staff rudely bang on the doors repeatedly shouting HOUSE KEEPING!!!  After housekeeping finishes each room they don't even shut the doors quietly behind them either so you hear slamming if you are attempting to sleep in.  There was one night when a couple of young college aged kids were in the room right next to me and they had friends banging outside their door screaming all night long so each time I called downstairs to complain the staff would give a warning and then the noise would continue all night with this party so I did not get any rest that night.  There is no excuse for this kind of service not in a four star hotel or a one star hotel.  When you book a room and you pay for a room you expect for your belongings to be safe .  You expect it to be a quiet place so you can get adequate sleep and rest.  You expect the staff to look out for your best interests and let you know you are due something "free" once in a while but that does not happen here.  They refuse to believe they have a thief at this location and down the road when enough people complain about missing items they might lose enough return customers.  I have a large dog and I'd spend hours at a time with her.  Obviously one of the housekeeping staff noticed my prolonged absences because it gave that person ample opportunity to steal my items.  I don't advice anyone to store anything precious here so I'd advise anyone wanting a room here to basically put their favorite items in a paid safety deposit box so that you won't end up losing your mind. I am heart broken and violated because one of my rings had been a gift from my mother to me and it had great sentimental value.  I am also angry because on one occasion one of the managers implied that I left a permanent stain on the carpet but when I wiped the so called "stain" with cold water it miraculously disappeared from the carpet because it was a fur ball from my cat and I got it out in less than 2 minutes.  No one even tried to see if the "stain" would lift with water they were just hoping they could charge me an additional fee of $150.00.  This place is a waste of money.  You will not be treated well here they simply do not appreciate their customers at this location and it's not set up for pets even though they say they are "pet friendly".    For the amount of money you will be spending you'd be better off renting someone's private condo for a week. Oh yeah a couple more things.  Most of the t.v. channels here have poor reception and some of the stations emit "white noise".  The Wifi is free however it's super super slow so it's aggravating and annoying to use.

21/02/15 | Link | Rating: 2.0
32. Domenic M.
After a very rocky mix-up with Wyndham, we were put in a 2-night room after booking a 5-night suite. The night manager didn't want to budge even an inch to accommodate us.

Jake at the front desk, a superstar among hospitality employees, is the sole reason for this 4-star review. He went so far above and beyond the call of duty, I got the feeling the poor guy actually lost sleep over how we were treated. How good was he? $50 tip good. Enough said about this amazing employee? He salvaged a long relationship with Wyndham that was about to end.

Hotel is tasteful, very clean, and appealing. Valet parking is $34/day, so make sure you're aware.

28/05/14 | Link | Rating: 4.0
33. Amy K.
Conveniently located by the convention center (which is where I need to go). The staff have all been rockstars and super gentlemenly. There was a hiccup with the wifi on the first night where it was down for a couple hours. Luckily I had a hotspot from work, but the ibahn wifi was up and running later that same night.

The beds are the most comfortable beds (and linens) I have ever felt at a hotel. The mattress has good support/spring, and the pillows are comfy. The shower has good pressure, and had enough hot water in the morning. I know this hotel is nearly fully booked due to the trade show I'm attending, so that was a good plus. There's central air, which is always preferred, but there was a consistent drone of hums coming from the vents. It got kind of annoying after a while. The sounds in the wall are bit loud, and the door is quite thin (I can hear everything in the hallway).

The fitness center was roomy enough and had pretty updated cardio equipment.

I did order room service for dinner one night. The shrimp and rice was blasted with shrimp. There was so much, I couldn't eat it all! The balsamic caesar was a nice salad, also. The food bill came to about $20, but totaled around $40 after the fees, tips, and taxes.

I would definitely stay here again next time I'm in town for work.

14/02/14 | Link | Rating: 4.0
34. Aline D.
Great place to stay. Within walking distance of Harrah's casino and a short 1 mile walk to Jackson Square. Rooms were fairly large and very clean. Service was good too. Away from the hustle and bustle of the French Quarter and it overlooked the RIVERFRONT outlet. Valet is $34/per day but its 24 hour service and the car came very quickly. Will stay here again.

08/12/14 | Link | Rating: 4.0
35. Stacey P.
There's no hotel shuttle but you can purchase a single or round trip ticket at the airport. Check in was courteous and efficient. I like the added security of the elevators requiring the use of a room key. The room was clean and the temp was comfortable. I could tell that some renovations had taken place. The bathroom fixtures looked new and the flooring was some type of faux stone (very well done). The bed was layered with some of the softest comforters and blankets I've slept on in a while. Wireless internet was complimentary but I'm not sure if that was due to my rewards membership or if that service was granted to all guests. It would great if it was a complimentary service for all. Great room, price was in line with the hotel being in a convention area, and the service was great

25/03/15 | Link | Rating: 4.0
36. Olan K.
We absolutely love this hotel! It's ambiance and decir is superb, and it is conveniently located close to the convention center as well as the other major venues in New Orleans. It is one of my top choices to stay whenever I visit.

19/04/15 | Link | Rating: 4.0
37. John H.
Very new, very elegant.

26/04/15 | Link | Rating: 3.0
38. Monica F.
Since this hotel is right across the street from the Convention Center, we opted to stay here.  When I booked the reservation, I booked it for Wyndham.  Well upon arrival, we learned it had changed ownership and is now the Omni.  

The bellman, I believe his name was Chris, was the shining star of this overpriced hotel.  He was so helpful and attentive.  Upon checking in, we learned they just changed ownership that Monday (we arrive on Thursday).

The room itself was nice, as we were in the corner room that overlooks the outlet mall and convention center, so it's one of their largest rooms.  The problem, I soon discovered, is you could hear all the freakin' traffic down below.  So I went downstairs and asked the front desk person if I could have a floor fan delivered to my room.  You would have thought I was speaking Chinese or something because this guy gave me the stupidest look, then said they don't have floor fans.  What the hell kind of "upscale" hotel doesn't have a floor fan ... if nothing else, the maintenance people use them to dry wet floors.  I have NEVER had a hotel tell me they didn't have one.  He stated I could go buy one ... well no shit dude ... but I'm fairly sure I won't be able to pack that in my suitcase on the flight home!!

Flash forward a few hours ... we asked if they had bottled water in the rooms (even if I had to pay 3 times what it would normally cost to drink it) and the same jerk at the front desk tells me there's a vending machine on my floor.  AGAIN, I ask you, what the HELL kind of upscale hotel doesn't have bottled water in the room, whether complimentary or for purchase, and instead wants to inconvenience me by making me walk to it, especially if I want some water in the middle of the night???

My other complaint for my room is that the bathroom door isn't really a door, it's more like a sliding door you would find in an old barn ... not very private (I could look through the crack and see our bed) so if you're sharing the room with someone other than a spouse, they will hear all of your business while you're in there and you will feel awkward! LOL.

Overall, this is one of the WORST Omni Hotels I have ever stayed at on my travels and it simply was not worth the more than $300/night that we paid for it!

07/12/14 | Link | Rating: 2.0
39. Joshua L.
We made our reservation last minute for New Years Eve. Omni Riverfront was the best deal we could find for the higher end hotel that we wanted. The room was good; nice big king size bed, spacious bathroom. Location was pretty good; right by the Mississippi River, walking distance to the French quarter.

Our disappointment came from the staff. They seemed to be pretty disorganized and overall incompetent. We ordered breakfast for the morning before a boat tour. Our food never showed up. We called the front desk and were looped in circles. It took us five calls and we never found out what happened. In the end we canceled our order with no apology from the staff.

Needless to say we ran into other hiccups with the staff. Our next trip to NOLA will not be at the Omni Riverfront.

31/12/14 | Link | Rating: 3.0
40. Mary Anne D.
SUPER SOFT BEDS!  These beds are so comfy you'll feel like you reentered the womb and you'll never want to leave.  Aside from the beds, this hotel is straight across from the River Walk and a good area for conference goers.  Good service, nice rooms, and of course a great nights sleep.  

One BIG caveat: the bathroom doors aren't doors!  They are a piece of sliding wood that does not create a seal.  Unless you are traveling with very close companions you'll be running across the street to Harrah's to do your dooty in piece.

02/03/15 | Link | Rating: 4.0