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Omni Royal Orleans in New Orleans, LA

Omni Royal Orleans in New Orleans, LA


The Omni Royal Orleans features 345 luxury guest rooms and suites, rooftop observation deck and pool and multiple dining outlets including the award-winning Rib Room. The hotel is located in the heart of the French Quarter at St. Louis and Royal Streets and within walking distance to Jackson Square, Saint Louis Cathedral, Preservation Hall and world-class restaurants, bars and entertainment. Louis Armstrong New Orleans International Airport is located 12 miles from the Omni Royal Orleans.


Established in 1958.

Omni Hotels & Resorts creates authentic guest experiences at 60 distinct luxury hotels across North America. From our resorts featuring over 20 world-class golf courses and award-winning spas to downtown properties perfect for leisure and business travelers, each Omni showcases the local flavor of the destination while featuring four-diamond, personalized service. The brand, founded in 1958, is frequently recognized by top travel magazines, consumer research organizations and trade publications.


Company Info:

Rating: 3.92

Address: 621 St Louis St, New Orleans, LA, 70130
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Hotels in New Orleans, LA



Comments (152):

1. M Y.
Super friendly staff, clean, nice rooms, great but pricy restaurant.  One of the best locations in New Orleans if you can afford it.  Their roof with a little more work could be great.

12/11/09 | Link | Rating: 4.0
2. Matthew P.
Expensive...but probably what you would expect to be so close to the French Quarter.  The rooms are small, but it is a quiet hotel with a nice pool and a workout facility.

02/10/07 | Link | Rating: 3.0
3. S D.
Wow, what a fantastic service and incredible people!  While the rooms do not rize to a 5-star level, this hotel is absolutely incredible in all other respects.  I travel a lot, and I have never seen a more friendly, accomodating service.

28/09/10 | Link | Rating: 5.0
4. Isabel D.
The Omni Royal Orleans was just average. I have stayed at other Omni hotels before and this one was not up to the standard of what I was expecting. However, the room was very clean and equipped (albeit, small), so that was all we needed. This was my first trip to New Orleans, but my boyfriend has been here before and he said that compared to other hotels in town, this one was really nice. I'm sure this is true, so I'm taking his word for it.

Upon checking in, I didn't pay attention to what room they gave me, but it turned out to be a smoking room. It was not difficult to change rooms, but would've liked if they had asked me which room I preferred while I was checking in. It hadn't occurred to me to ask ahead of time because usually other hotels ask me before I had a chance to tell them my preference. I would say the service here is average; nobody went out of their way to make us feel welcomed. This may be because I'm used to staying at Kimpton hotels, where they always greet you and ask how you are whenever you walk by an employee. However, I would have to say that the doorman at this Omni was great. He was always greeted us with smiles and was extremely nice and friendly. He, by himself, made me kick my rating up a notch. Otherwise, my stay at this hotel was just average. It was good enough for our trip because of its cleanliness and ideal location.

The hotel is right on St. Louis and Chartres. It is only a 5 minute walk to Bourbon street, and it is very close to the Cathedral, the French market, and about at 15 minute walk to Frenchman street (where I would say the bar scene is MUCH better than Bourbon - it has a more local feeling than the Bourbon tourist trap). It is also close to many good restaurants. It is right next to Napoleon's Bar & Café, which I would highly recommend.

The hotel has a rooftop pool and deck that overlooks the city. It also offers free wi-fi if you're a Select member (free to sign-up), but they actually charge you $10/day and you will have to get that waived at the counter upon check-out. As a select guest member, you also get a free bottled water delivered to your room when you check in, but I did not know this. I ended up drinking the water bottles they have offered in the room and it cost me $7 (ouch!). They have a business center that allows you to check-in and print your boarding passes at no cost, but if you want to print anything else, it is $6.95 for 15 minutes of online access and $0.40/per page. Their concierge is also very helpful in recommending restaurants.

It was a decent stay for our price, and my boyfriend said that it was probably better than anything else available in the area. However, if you're expecting an OMNI experience, you will find that this hotel is only average.

23/04/10 | Link | Rating: 3.0
5. Black D.
best spot to stay in the french quarter. Got a great deal on hotwire to stay here. The staff were great, helpful, etc. The place was really clean and beautiful. Will totally stay here again. The only thing that wasn't so great was how the a/c works. It goes off and on throughout the night. It was a bit annoying............

12/11/09 | Link | Rating: 4.0
6. Foggies S.
This was the best choice I made in my visit to New Orleans.  Very clean, very nice hotel with an extremely helpful staff.  The location was perfect.  The only drawback was that the walls were thin, but it wasn't really a problem for us.  The bathrooms are also small, but it was fine for us.

Don't forget to go up to the observation deck for a look down at the city.

18/08/09 | Link | Rating: 4.0
7. Markus B.
I am staying there every month for a week. I am in New Orleans for business. The hotel is in the middle of the French Quarter, which is good and bad. Good, because it is in walking distance to every major point in Quarter, bad because it can be noisy. It happened more than once that my night got disturbed by people playing music on the street. If you sign up for there club program (it's free), you get free Wifi, free newspaper and coffee and beverages in the morning. The people are very friendly. They also have a nice bar and pool on the top of the roof - very nice!

06/07/10 | Link | Rating: 4.0
8. jill j.
Location, location, location.  (Star 4 is just for the location, which really could NOT have been improved upon.)  The Omni Royal Orleans is an easy walk from everything in the French Quarter but is far enough from the craziness of Bourbon Street to still be a quiet place to rest your head at the end of a night of hurricanes and jazz.  

Rooms could have been cleaner, but our King room was quite comfortable and had a nice view of the Courthouse.  Bathrooms are charming but SMALL.  Service was ok.  Concierge Don was very helpful and even stayed late to research an event that I "stumped" him with.  Price was reasonable.  As at most hotels in the Quarter, pricing is atrocious (over $30/day) -- save the rental cost AND parking cost and use cabs & public transportation, or just walk.

15/12/07 | Link | Rating: 4.0
9. Pamela P.
Great hotel!  It was one block over from Bourbon Street so the location was great.  It was quiet and clean.  The staff was very friendly and helpful.  They gave us great tips for restaurants to go to and even gave us coupons for them.  We loved having a pool on the roof with the view and also a bar.  I didn't care for paying $32 a day for valet parking.  My husband kept leaving things in the car and everytime he wanted something out the valet had to run up to the car and bring it down just to retrieve our stuff which of course we had to tip him for.

19/07/10 | Link | Rating: 4.0
10. Bev W.
This hotel is great. It's got all the perks of a luxury hotel, but the staff gives you some space. But if you need help, they are fantastic. You can walk/run all over the French Quarter from here. Or you can park your butt in a pool chair and get quite a lovely view of the Mississippi River. The only drawback is the business center is a little blah (only 2 computers) But then again, it's the Big Easy so put away the business and hit Bourbon St.

27/10/10 | Link | Rating: 4.0
11. Lisa L.
Here are  the facts

1) This hotel has perhaps the best location one could want when visiting NOLA (specifically, the French Quarter) you are steps from basically everything you would want to see and do (and drink and eat) but about 2 blocks away from Bourbon Street which means - ta da- you can sleep at night!

2) The rooms are kind of small, but this is an incredible historic building and even with the size, each room is nicely appointed

3)  Minibar, great bath products, a toilet that flushes like a jet engine (anyone get the Seinfeld reference??)  and very nice people working here

4) It's in New Orleans - a great place to visit...especially when you visit for fun, the people are so appreciative, and it feels really nice to get honestly thanked for visiting and enjoying a city

19/01/08 | Link | Rating: 5.0
12. Mandy R.
I like this hotel. It's in a pretty central location for the French Quarter.The rooms are decent, as long as you don't get one that faces this weird empty space between buildings. The Rib Room is pretty good. What really makes it is the pool, bar, and observation deck. The pool is nice an deep, unlike most hotel pools. I've stayed here a few times, but snuck into that pool quite a bit. ;)

14/12/10 | Link | Rating: 4.0
13. Shannon N.
Our last visit here was before the hurricane, but it's a chain hotel so I assume the owners have it fixed up to pre-hurricane condition.

The rooms are *tiny*, but the location is smack in the middle of the Quarter.  Despite this, the rooms were relatively quiet.  The beds were comfy.  The toiletries were nice.  The staff was a bit stuffy, but we didn't interact with them much.  If the rate is right, we'd consider staying here again.

15/06/06 | Link | Rating: 3.0
14. Kristian M.
Loved this hotel, staff, location and room were excellent. The roof pool area is lovely. Our room was clean and very comfortable. The morning coffee service was right on time, piping hot and very high quality. Concierge service was excellent, they made reservations, gave directions and recommendations that were all perfect. We did not go in or out without being greeted with attentiveness and good cheer. Made for a love vacation. We were here Thanksgiving week.

09/12/10 | Link | Rating: 5.0
15. Abo S.
I just got back from New Orleans this week after another great Jazz Fest.  I've stayed in a lot of hotels in NOLA, but this was the first time at the Omni in the French Quarter.  I expected it to be better than a lot of the private hotels I've stayed at, and it did not disappoint.  It's great to walk into the lobby and feel the blast of AC after walking around in the balmy humid weather.  We had a Queen room, which was on the small side but definitely adequate.  We had a nice view over a large courtyard and the Quarter (room 576).  Our friends had a room with two double beds (550), and it was larger and had a larger bathroom.  The beds are very comfortable.

The rooftop pool and bar are amazing - there's a small observation deck as well.  The pool is heated so you can walk right in without getting any chill!  If you're at the poolside bar, say hello to Hal, the friendly bartender from NYC.

The Omni was a great choice and I'll definitely stay there again when I'm back in NOLA!

01/05/09 | Link | Rating: 5.0
16. Jessie H.
This was my first time in New Orleans and was hoping our hotel pick was a good one.  We LOVED this hotel.  The room's size was small but we didn't care since all we did was sleep in it.  The rooftop pool & bar was the best part of the hotel.  The view was amazing.  It was also very close to Bourbon Street, so when we needed a bathroom during our bar travels, we would just walk back to the hotel.  Much cleaner than the bar bathrooms on Bourbon Street.  The hotel staff was very nice, especially the bell men.  The hotel was very clean.  There were 6 of us in total, and not one of us had a complaint about the place.  I would 100% recommend staying here every time visiting New Orleans.

02/11/10 | Link | Rating: 5.0
17. Erin E.
gorgeous. great deal.  rooftop deck!  booked it through hotwire, so only paid $100. split between 4 ppl- hellz yeah!  the lobby was fancy, everyone was polite, and the room was clean and comfy. it was in the perfect location for our one-night stay in new orleans before heading back to the cold after our cruise. we were able to wander around the french quarter all night and they didn't even laugh at us when we called at 3:30 a.m. asking for a wake up call at 4. well, maybe they did.

25/06/10 | Link | Rating: 5.0
18. Shaun A.
I almost gave this 3 stars because it was the a great place but really has changed as of late. I really hope they turn it back around. The resturant was the best even that has changed. When I go back I'll give it another chance so I hope it stays at 4 stars here.

12/01/11 | Link | Rating: 4.0
19. G. J.
I have only the best things to relate about this hotel and our experience here. Our stay was in mid-August, so I cannot speak for Mardi Gras season, but it would seem to be the best lodging option regardless.

All service was excellent -- friendly doorman, helpful receptionists, engaging restaurant and bar staff. Our King Premier was lovely, perfectly-sized with a decent closet and plenty of drawers, great view looking onto Royal Street from the sixth floor, and complete with all of the basics. It was located in the renovated section of the hotel, which may explain why other reviewers may have had different -- and much worse -- experiences here, so I recommend that you specifically ask for a room in this area of the hotel, if possible.

We were automatically signed up for the free select guest program upon booking: perks include complimentary morning drinks and newspaper of your choice (plus USA Today) delivered to your room at whatever time you designate; complimentary wi-fi, shoe-shine, and pressing daily; express check-in and check-out; etcetera. This is, of course, only the basic level, so I assume it only gets sweeter from there.  

The location is ideal: it's perfectly situated on Royal and St. Louis to avoid the sketchiness of Iberville, the isolation of Jackson Square, and the cacophony of Bourbon (particularly in the evening) -- while still being in close proximity to all and truly only one block away from all of the best restaurants and attractions in the quarter.  

Beyond that, the Rib Room restaurant and bar are top-notch; the lobby and general decor is grand and charming; and there's a rooftop area (La Riviera) with a pool, bar and cafe, live band, a workout room, and spectacular views from the observation deck.

It was all that we could've asked for and more, and absolutely recommend it to all!

23/08/10 | Link | Rating: 5.0
20. Laura K.
Lovely lobby made me feel very special.  They have chilled lemon water near the registration desk to refresh you after your flight and shuttle ride.  A fancy little touch that reminds you you're in the hospitable historic south.

Rooms are European style (small) and very comfortable and quiet, important for the mid-afternoon pre-Bourbon Street siesta.  

The location is incredible, as is the view from the rooftop observation deck.  Nice little pool and bar up there.  

The rate might be higher than hotels outside the quarter, but I think it's worth it.  Loved it.

08/12/08 | Link | Rating: 5.0
21. Rosia P.
Beautiful architecture, across from the Supreme Court and next to lots of live street music, fantastic room, service, and everyone was very courteous, friendly, and verrry southernly hospitable! All of the friendliness made me look kinda like a jerk.  BONUS:  spotting Brad Pitt during a filming of an upcoming movie.  I love Brad!

17/03/11 | Link | Rating: 5.0
22. Michelle Marie R.
Small rooms but you just can't beat the fantastic location!  Clean, classy, and totally worth checking into!

14/03/11 | Link | Rating: 4.0
23. M. C.
Didn't stay here. Had drinks @ the lobby bar & liked it so much, came back the next day.  Food also excellent (esp the mac & cheese side dish). Sufficiently lively without being crowded, even on a Sat night. Free wifi. Two thumbs up.

11/10/11 | Link | Rating: 5.0
24. Vanessa M.
Very beautiful hotel right in the French Quarter, walking distance from Jackson square. walking distance from Bourbon st. so its close but he block is quiet. Excellent service. Rooms are small, no free wifi, there is a starbucks down stairs. and you MUST go to the observation deck on the 7th floor day and night ;)

23/12/11 | Link | Rating: 4.0
25. Kaitlyn D.
The Omni Royal was our hotel of choice for our destination wedding guests a few weeks ago and they pulled out all the stops to ensure our stay was amazing.  They also hosted our morning after brunch.  They did an absolutely amazing job and we have received nothing but compliments on the entire weekend.  The Omni Royal was very helpful providing room blocks for us and made booking very easy for our guests.  The brunch was even better than expected with a great spread and very delicious food.  I highly recommend the Omni Royal, and especially recommend them to anyone hosting a large party!!

11/03/13 | Link | Rating: 5.0
26. Nancy L.
loved the hotel; charming, beautiful touches in the lobby.  Lovely courtyard.  My room was very small, but had all the regular amenities of a standard hotel room.  I was just glad it was only me in the room!   The elevators were a little quirky (skipping floors that had been punched) so that made me a little nervous that I could get stuck should an elevator stop working altogether.  Staff was helpful and friendly.  Location is great right in the middle of French Quarter.

11/02/12 | Link | Rating: 4.0
27. Nikki D.
This is probably one of the nicest hotels I have stayed in to date.  Our room was a suite with a hot tub and a large cover king bed.  The room was beautiful. The closet was a gigantic walk in, considering most historic buildings in the city lack closets.  My favorite place in the hotel is the rooftop pool/bar.  The views are amazing and the heated pool was warm enough to swim in on a 65/70 degree day.  We lounged around and watched the football game from the pool bar.  

The room shower was awesome and that's always important to me.  We had a courtyard view that wasn't good at all, but the rest of the hotel made up for it.  The service is A+ and the lobby is beautiful.  Try the other hotel bar, next to the Rib Room.  I forget the name, but the bartender was awesome to talk to and they don't rip you off on drink prices, and its a lot less crowded and "adult" compared to the bars a block down on Bourbon.

If driving, as I did, its hard to determine where to pull up as there is no covered hotel driveway.  If you pull up next to the doors, hop out and find a bell hop.  They will empty your car and then park it in the garage.  Hotel parking is pretty expensive but worth it.  There is also a public lot around the corner that is half the price.  

You wont find a fancy flat screen TV in the rooms, just a regular TV, but we were out of the room so much, it didn't matter at all.  A really nice hotel a block off of Bourbon that was quiet and cozy.  I will stay here again. Perfect location.

Oh, and a block towards Bourbon on St Louis in between the Omni and "Chris Owen's",  there is a late night Gyro place.  Very small with one table outside, and I couldn't find the name anywhere on the web, but  we had late night snacks from there 3 nights in a row.  Totally the best gyros ever, and Akhmed loves to talk and tell you about the city as he makes your food.  My advice if your trying to save a few bucks....grab a bottle of whatever you drink at a store off of Bourbon and pour it into a plastic cup (most vendors will do it for you), and walk and people watch.  If your going to check out some live music, be sure to support the bar by buying a drink, but I sure saved some coin by bringing my own cup and buying a 6 pack of Abita. Sound ghetto i'm sure, until you get charged $20 for a weak drink in a bong shaped neon cup that makes you feel like a college kid.  There's one joint with about 100 beers on tap on the wall, a lot of good Belgian imports, that's worth throwing down big bucks for, in my opinion of course.....and the giant Redskins banner didn't hurt either.

24/11/09 | Link | Rating: 5.0
28. Stacie C.
We really enjoyed our stay at the Omni and would definitely go back there again.  As others have said, you can't beat the location. It was close enough to the action but far enough that we weren't disturbed by the noise.  While Bourbon St is obviously right there, we also loved going to Frenchmen St and were pleased that we were able to walk over there easily.

When we arrived, we were dismayed at how "cozy" the room was and we were wondering where we were going to put our clothes for the week.  We inquired about a room upgrade - adding that we were certainly willing to pay whatever additional charges were required - and we were thrilled to be moved to a very spacious king with a jacuzzi bathtub.  The room was clean, comfortable, and nicely decorated as well.  We received great service and helpful suggestions from the doorman, Marty.  

We enjoyed the rooftop pool and bar quite a bit with one minor exception - the food available at the bar is a limited room service menu.  It took over 45 minutes to receive an expensive and lackluster turkey club with cold fries.  To their credit, when we complained about the fries, the problem was quickly remedied, however that was the first and last time we ordered any food.  With so many great dining options nearby, there was really no need to eat there anyway!

08/08/10 | Link | Rating: 4.0
29. Madeleine S.
The Omni Royal have been my favorite place to stay in New Orleans for a long time. My husband and I come to stay every three months. This last time we were put in a room on a floor that was shared with smoking rooms - even though we had requested a non-smoking room. I smelled it as soon as I got off the elevator but the room was OK - it smelled mostly of cleaners.
By the second day it was really bad and I could barley be in the room. I called the front desk and they sent up an ionizer for an hour and gave us four drink tickets. The ionizer only worked for a short while.
Back home is when I realized how bad it had been - being in the smoke I noticed it but got used to it. When I unpacked my suitcase everything stunk from the same cleaner used in our room mixed with the strong smoke smell. I had to wash everything in my suitcase - even cloths I hadn't even worn once since I packed them. Even the suitcase stink - so bad in fact I think I will have to throw it away. A perfectly fine $500 suitcase wasted.
I believe that our room was in fact a smoking room and that the only thing that was taken out was the ashtrays.
Very disappointing.

14/06/11 | Link | Rating: 1.0
30. Isabelle L.
I came here for a work conference and I'm now starting to rack up on my Omni points since I've now been to a couple of the Omni-chain hotels. This place is great and as someone who doesn't quite enjoy the humidity, coming through these air-conditioned doors after walking the street of New Orleans just reinforces how much I liked the place. It's like giving a puppy a biscuit in order to make them love and listen to you - I am the puppy and the "Royal O" gave me so many biscuits in the form of air-conditioning!

I am an Omni-select guest and even if you only come to an Omni hotel once, it's worth signing up for this. They remember all your preferences and I quite enjoy the free wi-fi and complimentary drinks every morning. I usually got a hot drink and a cold drink - I recommend the hot chocolate because they give you 3-4 marshmallows that are unique (not the puffy kind you roast for smores) and some whipped cream and milk - yummy! I also enjoyed my complimentary USA Today every morning.

The fitness facility here is pretty nice, well air-conditioned so comfortable for a work-out, a bit small but understandable for the size of the hotel itself. Towels rested on every piece of cardio equipment for convenience. I didn't use the rooftop pool, but it had a fair number of guests every day sunbathing and swimming so it must have been comfortable.

Can't beat the location, it's within walking distance of all the French Quarter but far away enough from too much of the noise of the night, especially since you need a good night's sleep for early work conference seminars the next day.

Don't expect modern decor because the hotel is pretty in theme with the French Quarters ambiance, classicly rustic and charming but with attention to detail in the little things. Comfortable and kind staff - I had a great stay!

27/06/10 | Link | Rating: 4.0
31. Keith W.
Great location
and the room wasn't bad either

17/12/10 | Link | Rating: 4.0
32. F F.
Great location. Tiny room. Very little space to put anything away. Pool and roof bar a nice feature, but management has done nothing to warm the ambience. Service was efficient but there was no sense of hospitality.

11/05/13 | Link | Rating: 3.0
33. Shelli P.
Stayed here for a quick overnight trip and it's location was perfect for not having much time to spend in new orleans.
I found the room to be a decent size and bathroom was regular size. The shower pressure is AMAZING!! That made it worth every penny!

26/02/11 | Link | Rating: 5.0
34. Melanie R.
The location is PERFECT, and there are many perks that make this a great hotel.  The rooftop pool/bar and view are great additions, and the staff is super friendly and helpful.  The lobby is also beautiful, and they have a coffee and iced tea bar laid out every day through mid-afternoon, complete with flavored syrups.

The downside is that the walls are paper thin.  It wasn't so bad to hear the bands playing outside our window, but when we could hear every conversation that the people in the adjoining room had, it was not so cool.  Fortunately, the front desk had ear plugs, and promptly delivered them to our room!  The other down side is that the rooms are small, and so are the bathrooms.  The room didn't matter much to me-- I didn't spend much time in it-- but the bathroom could have used some extra square footage.

The doorman, Don, and the concierge, are both GREAT-- they gave us fantastic recommendations, and their advice was right on.  If you're reading this, Omni Royal Orleans, do whatever it takes to keep those two guys on staff!

All in all, I would absolutely stay here again!

Oh, and a tip:  sign up for their rewards program (it's free), and you get free wifi, free juice in the mornings delivered to your room, and a free newspaper.

30/06/10 | Link | Rating: 4.0
35. Eve B.
I have stayed at this hotel for over 20 years and it only gets better.  It is clean with the most comfortable beds and attentive staff.  The key is getting a quiet room, joining the rewards program for free wi fi, and paying for a larger room.   What a wonderful place!

22/09/12 | Link | Rating: 5.0
36. Cindy B.
I stayed here for a meeting several weeks ago, and wasn't disappointed. It's a great location to get out and walk around the French Quarter.  The hotel itself is really nice - I like the old time feel blended with modern amenities. I thought it was a little wasteful to have the TV on in my room when I arrived, but that's partly my fault for not calling their loyalty ambassador back to let her know approximately what time I was supposed to arrive. Even if you stay at an Omni hotel just once, it's well worth signing up for their loyalty program - you get a free drink delivered to your room every morning at whatever time you specify (and they were even gracious enough to bring me hot chocolate at 4:30am before I caught my ridiculously early airport shuttle!).

The only negatives about my room were the rather small bathroom and the way the room door slammed incredibly loud if I didn't catch it in time (again, when I left at 4:45am, I felt sorry for my neighbors but my hands were full and I couldn't grab the door!).

As far as our meeting, it was good but not great. The meeting room ended up being really cramped, which was surprising since about 10 people couldn't make it due to weather. On the first day, the internet connection kept crapping out for the webinar call-ins, so they went hard-wired the second day. No internet problems for the main computer that day, but then the phone kept disconnecting. All of that makes for a rather scattered meeting!

23/02/11 | Link | Rating: 4.0
37. David M.
My wife and I stayed here for the weekend. It's in a great location, has a great restaurant and lovely lobby. The concierge was very nice and helpful.

The rooms are so-so with old TV's, and standard linens not as comfy as expected. The bathroom was nothing to rave about. The balcony and the rooftop, however, were awesome. This hotel is one of the taller buildings in the quahta, so the views are stunning- especially in the morning. My biggest peeve was that there was no wifi in the rooms- WTF!?

14/01/10 | Link | Rating: 3.0
38. Russell B.
Just got back from a wedding in New Orleans. We stayed at the Omni Royal Orleans, and everything about it was fantastic. You can't beat the location in the center of the French Quarter, and the service was exceptional. I expected the hotel to be grand, and it lived up to my expectations. The room was very nice (albeit a bit on the smaller side - would be tough if traveling with kids) and the bed/pillows were extremely comfortable. Given the quality of the room, I was surprised to hear as we were leaving that they are planning to renovate the rooms in the near future. I can only imagine what they will be like after the renovation.

I travel a lot for work, and prefer historic hotels to the modern. The downside is that sometimes they feel their age. The Royal Orleans hit the mark with the classic feel with all the modern amenities and updates you would want from a new hotel.

Wifi is free if you are a member of the Omni rewards program, and it's easy to join. It takes about 5 minutes (prior to arrival).

16/05/12 | Link | Rating: 5.0
39. Bill C.
The 4 stars is a solid review of this establishment...  A great location..  The design is a little tired and mangy.  Rico at the door is super cool and helpful... The pool on the roof is a nice touch...  Rooms are small but clean and AC works great..  Best water pressure in a shower ever!  Almost therapeutic...

Walking distance to everything..  The maid staff is a bit persistent, as they started knocking on our door every morning at 9AM and coming back every 20 minutes to see if they could clean the room.. Even on our day of check out, we were woken up by the maids at 9 twice...

Other than this, I'd certainly return to this hotel...  Can't beat the price...

14/03/11 | Link | Rating: 4.0
40. Clint H.
Small room. Old school class. No free WiFi WTF this is not the 00's. 40 bucks a day to park. Damn.

26/08/13 | Link | Rating: 3.0
41. Brooke D.
What a fantastic hotel!  I felt like they gave me the 5 star treatment the entire time I was there.  They make you feel like royalty and the staff is so nice.  I would highly recommend signing up for their special membership program.  It is completely free and will give you free wifi, free drinks delivered to your door every morning, and will allow you to check in before you even arrive.  I came in really late from a long flight and they had everything ready to go for me, no standing at the front desk for 10 minutes!

The location is very convenient to anything and everything you would want to do in the French Quarter.  Also, check out the vintage map on the wall in one of the meeting rooms.  It's an OLD map of New Orleans, such an awesome look back in time.

11/01/11 | Link | Rating: 5.0
42. Charles S.
Great location, super staff.

I don't have much to add to the other reviews except that the roof bar/pool/fitness center/observation deck are great.  They even provide sun screen.  The room are, uh,  cozy but the location more than offsets that.

A tip:  join the Omni preferred guest plan and you get free wireless service in the hotel, the newspaper of your choice delivered to the room every morning and free oj waiting outside your room in the morning.

03/08/09 | Link | Rating: 4.0
43. Molly E.
Fantastically friendly staff. Beautiful room and facilities. Class act!

Everyone seems to be mentioning how *cozy* the rooms are. This is a major metropolitan hotel smack dab in the middle the French Quarter! You're paying for location location location. I'm from NYC so I'm used to living in a tuff shed. The room we shared was more than adequate for two.

That said, there was no ventilation/window in our bathroom. Seems like that would be heck on the wallpaper!

30/09/09 | Link | Rating: 5.0
44. Katherine P.
Wonderful - housekeeping was a little slow at time and others a little too eager but otherwise GREAT!!!

14/08/13 | Link | Rating: 4.0
45. Regi P.
My first time traveling to New Orleans, I wanted to make the best choice possible in hotel. You all know how hard that is especially if you've never seen it and don't have anyone from around the area to ask. I took a big chance in Omni Royal and for the most part, they haven't disappointed. The room was pretty small - I'm not sure if there were any bigger options - but clean. I was grateful that our window didn't face into st. Louis street because this place is so pleasantly close (and just far enough away) from the madness of bourbon street. I'd definitely stay here again. BIG HINT is to become a member of their loyalty service so you can get free wi-fi. And another BIG HINT is to not to be in the position that you need to print things. It's 6.95 to use the Internet and you get charged an extra 0.98 per print job. Not cool.

17/06/12 | Link | Rating: 4.0
46. Gloria H.
Great location - it's walking distance to everything.  Nice that it's not right where the actions are but yet close enough that you can stumble back with beer in hand.

Service is spotty - Leroy, the doorman is a gem, very friendly and helpful.

Love the pool bar, you can choose to soak up the sun or hang out in comfy chairs, sofas in the shade enjoying some music and watching whatever sport is on tv.

Room is a bit small but it's nice.

Plan to return and visit Leroy.

10/10/10 | Link | Rating: 4.0
47. Matt C.
The rooms are pretty small by our standards.  Bigass stain on the carpets.  No flat screen TV's, you get a tiny Maggotbox in your broom closet room...room service is mediocre, they skipped our room and we had to call the front desk to get our room cleaned.

I guess its very convenient to stay here, because everything is within walking distance of our hotel.

20/05/11 | Link | Rating: 3.0
48. Jaime B.
After getting unceremiously canceled with little notice from Lafitte Guest House, we scrambled and ended up with a suite at the Omni.  I know that prices tend to be high in the quarter and rooms can be on the small side, so I was absolutely delighted with our suite.

The room was a nice size and had a separate sitting room with a pullout couch and two full bathrooms, which was a great surprise.  I found the hotel to be impeccably clean, and the bathrooms to be bright, modern, and while not terribly huge, quite pleasant.  The water pressure in the shower could take the stucco off a house, so that's great for blasting the dirt of Bourbon Street off you.

In terms of location, the Omni is PERFECT.  Situated on the picturesque Rue Royal, it's literally steps from wonderful shopping, from antiques to extravagant hats and estate jewelry.  It's a few small blocks from Jackson Square and the Cafe du Monde, and a block away from Bourbon, though it somehow pretty quiet even on the rowdiest nights.  In past trips to the quarter, everything seemed like a moderate distance away; at the Omni, it seems like it's all next door.

I've found my new home in the Vieux Carre.

22/02/11 | Link | Rating: 5.0
49. Kate G.
This is a classy, affordable hotel on one of the only quiet blocks of the French Quarter, and it has a rooftop pool and bar. What else do you need to know? Oh, there is a fluffy robe waiting for you in the closet. The breakfast buffet is a little spendy but awesome. The rooms are not too small, not too large, with a comfy bed and different levels of fluffy pillows. You can get a wake up call with a snooze/reminder option after. The concierge is helpful and accomodating.

04/03/11 | Link | Rating: 4.0
50. Allison C.
My friends and I stayed here one Friday night in October (not Halloween). It was okay, but wasn't a good deal for the money.


The rooftop bar/pool/views was cool. We got some neat photos from the top with the Cathedral in the background. The lobby was beautiful, and the exterior and ambiance were charming. Check in/out process was easy, and the room was clean. There was a cool engineer's room that you could peer into on your way into the hotel from the parking lot. It's in walking distance to almost any place you could want to go in the French Quarter.


The room was small, and the bathroom was even smaller. It was a little tight for three people. Maybe we got one of the lower-end rooms, but my friends weren't too impressed with it -- which is what you want to like since you're probably spending more time there than the lobby! There was a working mail chute outside the room. It was $34 plus tax for guests to park in the hotel. Maybe that's normal for NOLA, but that seems kind of high!

26/10/11 | Link | Rating: 2.0
51. Jocelyn L.
Stayed here for 4 nights and really liked this hotel.

- Very convenient location. Smack in the middle of the French Quarters. My room faced Royal street and there were parades for the Saints pre-Superbowl (GEAUX SAINTS!)

- FREE Wi-fi when you sign up for the frequent member club (Free sign-up)

- FREE Morning Beverages when you sign up for the same frequent member club. AMAZING. You get 2 free beverage choices everyday of your stay! Delivered right to your room! And the tea they serve is top quality

- The ONLY bad thing is: Our room was on the 5th floor..and we were NOT told that it was a smoking floor. 3 out of the 4 nights was OK. But we had a smoking neighbor one night and the smoke seeped into our room for the entire night and it was AWFUL. My clothes STANK of smoke. Gross.
But the next day, after housekeeping came, it was fine. So whatever they spray in the room really did help. Awesome
OH. And the AC is VERY noisy- there was a constant knocking noise whenever it went above or below a certain temperature. Bizarre.

Otherwise, a lovely hotel, Great architecture and amazing location; walking distance to pretty much everywhere you'd want to go

08/02/10 | Link | Rating: 4.0
52. Tere F.
A great hotel, my personal favorite. The have an amazing roof top pool, very comfortable beds, and the staff are so attentive.

29/08/11 | Link | Rating: 5.0
53. Muzam a.
i am seeing all the reviews about the rooms being small. Those people need to get a life and spend more time OUT of the room. It's the French Quarter and things (such as streets and roads) tend to be smaller. Have you ever stayed in NYC?? Now that is SMALL. This hotel is great. The staff is great. The bellmen (especially Ryan) are so accommodating and it is steps away from everything you could want. Not only did we get room service, but at night we'd come back for turndown service too. this includes new towels, a bucket of ice, light music playing, and a turned down blanket.

I stumbled in at 3AM one morning and was in dire need of food. The front desk clerk spent about 10 minutes looking through her menus to find me someone that would deliver to me at that hour and was decent food. AMAZING!!!

I will ALWAYS stay here when i come to New Orleans. Such a beautiful building and great staff.

08/02/12 | Link | Rating: 5.0
54. E. K.
Great hotel and fantastic location.  Ask for a room with a view of the french quarter rather than the courtyard.  Bring your own water, it is 9 bucks a bottle in the room and kinda steep.

06/01/13 | Link | Rating: 5.0
55. B A.
The door man is possibly the rudest person I have ever encountered I would've found another hotel if my buddy wasn't paying for it . The front desk would not let me have a spare key because my friend was paying for the room not me. The prices were absurd compared to the W. Hotel which is a much nicer hotel by leaps and bounds. Over all I'm never gonna stay here again.

12/10/13 | Link | Rating: 1.0
56. Melissa H.
Love this location (close to Bourbon St., Jackson Square, St. Charles Streetcar), the rooms, the decor, the staff.  Really, you don't get much better than this.  It helps that we are Omni Select members, and received turn-down service at night and complimentary beverages (coffee, tea, juice, etc.) in the morning.  They have a beautiful observation deck that gives gorgeous views of the whole French Quarter and water front. The have a pool and fitness center that look well-maintained and were easily accessible. The whole stay was very pleasant.  

The only reason I took off a star was because we ran out of toilet paper while we were there, and I didn't feel like the cleaning staff was being as thorough as they could be in missing details like that.  The cleaning staff also happened to be really loud and obnoxious if you happened to be resting in your room in the middle of the afternoon.

Overall, would highly recommend and would stay here again.

23/01/10 | Link | Rating: 4.0
57. Kelly P.
One word: Antonia
Over the top, fantastic stay. You need to stay no where else.

27/10/10 | Link | Rating: 5.0
58. Shannon S.
This review is mainly for the pool, patio, and bar area.  This is a fantastic spot, that not many people frequent, where you can grab a relaxing drink and just enjoy the outside when it is nice weather.  There is a great observation deck where you can get some great views of the city and watch the activity on the Mississippi River.  Really one of the great hidden venues of the city!  The hotel as a whole is a fantastic place with many fantastic features but the pool area is by far my favorite!

07/10/11 | Link | Rating: 4.0
59. Adam E.
This hotel was awesome! My girlfriend, now fiancé, and I had the best experience ever. I wanted to make my proposal special so I called and spoke with one of the salesman for ideas. Well they went all out! They blocked off the observation area on the rooftop with a guard just for us. Then after that was all said and done the guard bought our drinks! After we got back to the room they had brought up champagne and chocolate covered strawberries all compliments of the hotel. It was way more than I ever expected!
     The room was smaller than it looked in the pictures and a little noisy at times but it was well worth it. The bed was comfortable and clean as well as the bathroom. The a/c worked really good which is a big plus! We will definitely be going back.

10/08/11 | Link | Rating: 5.0
60. Sheri C.
nice hotel.
good location.

we were taken care of well.

good parking.

26/02/12 | Link | Rating: 3.0
61. Nick R.
Fantastic hotel.  Room was small but very quiet.  Location can't be beat, you're steps from Bourbon Street, but in a quiet area.  Lobby is quite classy.  The rooftop pool and bar is extremely nice, with great views over the quarter and the river.

I dock one star for the old CRT TVs in the rooms, but I understand a renovation is about to occur.

06/05/12 | Link | Rating: 4.0
62. Arta L.
When you go repeated times to the same hotel, and the wonderful-ness (yes I know that's not a word!) of the service, staff, and accommodations, not only don't grow old, but always get better, you know you've found a gem of a hotel right in the heart of New Orleans!

Was just there in January, just went back this past weekend for a conference, and cannot imagine ever staying elsewhere while in New Orleans.

You cant find a smile warmer than the kind doorman that greeted me with  every morning, or a room more charming than these right in the heart of the french quarter, or an effort more sincere than theirs to make your stay in New Orleans simply magical.

21/04/12 | Link | Rating: 5.0
63. Steph C.
I booked our room at the Omni through Priceline for $120, and while it wasn't a rip-off, I didn't feel like it was a bargain, either.  The building was very lovely from the outside and it had a beautiful lobby.  That said, I found our room strictly unimpressive.  It felt old and a little bit dark, and it was very small, with little more than a bed.  The shower was very weak.  The bed was comfortable, though, and the room and the hotel as a whole did have the character that comes with an old established building.

The location was great, right in the middle of the French Quarter, but of the three hotels I've stayed at in New Orleans, the Omni was probably the least worthwhile.

29/06/10 | Link | Rating: 3.0
64. Dan N.
Not what I was expecting.

The rooms were small, and the bathrooms even smaller.

Not enough power outlets on the walls.

The TV was OLD and HUGE.

Windows painted shut so no fresh air.

Service was good but that should be expected from OMNI.

Location is great, right in the edge of bourbon street. Walking distance to everything.

Overall, this place is nice but just OK I wouldn't stay here again unless I got a good deal.

12/02/12 | Link | Rating: 3.0
65. Lori P.
Simply AMAZING !!! This was our first visit to  New Orleans and I couldn't be happier with this hotel.  Our rooms was stunning, the service top notch and you couldn't ask for a better location.

Bourbon Street was steps away, Canal Street a quick 5 minute walk and this hotel sits right on the corner of Royal street, the premier boutique/antique headquarter for the French Quarter.

The rooftop has a pool area, bar and observation deck for sweeping views of The French Quarter and the Mississippi River.

I will be back to New Orleans for sure and I can't imagine staying anywhere else !!

26/04/12 | Link | Rating: 5.0
66. Julia B.
The Omni Royal Orleans has a great location in the French Quarter.  The hotel is a short walk to all your New Orleans favorites like Cafe DuMonde, Burbon Street, etc.  Great bell service, and front desk.  It was warm enough to lay out at the pool one day and we had a great time socializing with the other guests.

The rooms are a little on the small side, but what can be expected from a historic hotel?  Location can't be beat and I would love to stay here again.  If you sign up as an Omni member you get free internet and daily beverage service.

01/07/12 | Link | Rating: 5.0
67. Rodney H.
As a higher level member of their select guest program, I must say that I was disappointed with this hotel.

Sure, location is awesome and the balcony rooms overlooking Royal Street were great but never experienced the "Omni magic" here.

Housekeeping left a pile of towels on my floor and there they stayed all weekend while refilling the used towels with new from their cart. The doors do not properly fit the door jamb (you can slide your hand between the floor and bottom of the door) meaning you can hear everything in the halls. All day. All night.

Would I stay here again? Still remains to be seen as I might look at other hotels in the Quarter first

04/08/10 | Link | Rating: 3.0
68. Ron C.
We remain upset about our room experience--hence the "Poor" rating, though we'd have given a "Good" or "Very Good" if not for that experience, as below. I personally spoke with a hotel representative to make our reservation. My wife and I were traveling with two 12 year old girls for 3 nights and requested a King room for us and a room with two doubles for them, adjoining. The Omni rep told me they didn't have such an arrangement available but that we could get a King suite (for $200/night more than the regular room rate) where the living room area would adjoin the double room. We were persuaded by him to take that option, even though it was much more expensive, as we wanted to have the girls in an adjoining room and figured they could have the use of the living room area separate from our bedroom. I verified this arrangement with him at least three times during the call. However, when we were assigned our rooms, they were NOT adjoining. We immediately alerted the front desk and were told that the adjoining rooms were no longer available and they "apologized." There was no offer of any other accommodation for our inconvenience. This situation significantly diminished our enjoyment of our vacation with the girls. In addition, we did not use the living room at all, other than the extra bathroom, and found it extremely irritating that we had been talked "up" by the Omni representative and then not given what we were told we were paying for--effectively a "bait and switch." When we checked out, we spoke with the manager, who offered to comp a $56 room service charge, which we found entirely inadequate. He subsequently offered to reduce our rate by $100, which we took to mean $100/night (which we thought would have been fair), but in fact he only refunded a total of $100 for the three nights. Other than this, the location is excellent, the rooms are decent size and comfortable, though with somewhat stodgy decor and VERY small bathrooms (more like powder rooms with one sink, a toilet and a bathtub/shower crammed in), and the beds are comfortable. Except for the front desk, service is a high point--bell staff and front door staff are very helpful and friendly. However, desk staff behaved as above. Overall, we wish we had stayed elsewhere--check out the Monteleone or the JW Marriott. They looked great.

17/08/14 | Link | Rating: 2.0
69. Leopold S.
Ideally situated, well-meaning, helpful staff, nice linens, comfy bed.  

Short on some staff in front--had a lot of trouble getting cab (had to walk over to the Ritz on Canal or the Windsor Court), and often there were no personnel/doormen/man in front.

Pool was pretty dirty/murky but got rectified after a few calls to the front desk.  

Disappointed that the roof-top bar never seemed to be open when we were all up, there.

Housekeeping is kindly but a little inept--opened our door with privacy sign on, and, once, left our door open, and mgmnt. responded appropriately.  They also kept taking our robes away and not replacing them.

Absolutely need to clean out bathroom ceiling fan, ducts--they are choked with ick (some fuzzy, grey stuff).  We found one roach in our extra bathroom, and the keystone cops--goofy and sweet--came upstairs to apprehend the roach after a few, failed tries.  Note to self--keep the stopper in the bath tub.

The RIb Room: miserable brunch fixings--not freshly-squeezed orange juice, pre-formed grated potato patties (scarily reminiscent of McDonald's), canned artichokes on their cold, Eggs Sardou (?).  And minimal waitstaff that cannot seem to coordinate the arrival of everyone's food, so the four of us ate, separately.  5, 6 years ago this was a good! restaurant.  It has really fallen from grace.  Good croissants, though!

Nice and helpful hotel personnel--Rico, Shane, Cara, the red-headed girl who was on the nightshift--she was lovely.  The concierge needs a little polish--gave us some wrong info., more than once--Dick 'n Jenny's does take reservations (I've been going there for 9 years) and told us the wrong street car to get to the Metarie cemetery.  It's okay to say that you don't know and then take some time to investigate accurate info.  Hotel is very gracious and accommodating/compensating when they mess up.

I have a lot of love for this hotel and merely want to see its rough edges smoothed.

Oh, yes, Emily, the Omni ambassador, is great!!!  Helpful, patient, and full of good suggestions.

29/04/13 | Link | Rating: 4.0
70. Mary S.
Just stayed here!  Had a great time. Great location if you like French Quarter.  We walked to Cafe du Monde every morning for coffee.  Parking is steep but we knew this going in and just figure that as part of price.  If you sign up as Omni member, there are great deals so the rooms were a bargain considering what we normally pay for such accommodations.
 Beds were very comfortable and rooms very nice!  Love the old world, french, creole touches.
All staff nice.  
 Only recommendations to staff...more seating at the pool...unable to find a chair.  Also,  rooms could use deep dusting although they were essentially very clean in terms of bath, linens etc.
 Would definitely return.

04/08/13 | Link | Rating: 4.0
71. Nickie G.
My past couple of visits to NOLA have found me staying at the Royal Sonesta on Bourbon.  But, let's face it, staying right on Bourbon is a good way for this girl to get into 24/7 trouble.  So when my friend booked the Omni Royal that was a little off the main areas I was totally fine and pleased.

Beautiful lobby area when you come in and I was kind of glad they still had up some Christmas decorations because they were so pretty.  A hotel bar with a piano player is off to your left, check in to your right, and elevators pretty much in front of you.

We stayed on the second floor where the meeting rooms were also located and I have to recommend this floor because the rooms opened up to a patio where you could sit outside and enjoy a drink and/or a smoke or whatever you want.  The view was just of the glass over the downstairs but whatever, it was still nice to have the patio option.

The room itself was small, but not NYC small.  One queen bed and they had put a twin roll-out cot in there for me.  Small table with phone, TV/entertainment center, and a small bathroom.  You aren't going to be in the room anyway are you?  So who cares if it is small!  Be sure to bring your earplugs though because the doors are thin and you can hear people talking when they walk by or the maid service knocking on doors saying "turndown service".  No thanks - neeeeeed sleeeepy!

Upstairs you can find a rooftop pool, bar (open during warm weather, not so much when it is cold), and a rooftop observatory deck.  Seems like it would be a great place to start out having cocktails and enjoying the view before heading off into the night to find some more trouble!

Overall great stay, convenient to everything you would want to do, and decent rooms that are more than adequate for sleeping and getting ready to go out!

10/01/11 | Link | Rating: 4.0
72. Lenore L.
Check in 1:45 am. She asked my name and handed over my keys and off we went with Alvin who graciously carried our bags up. Southern hospitality. It's true! What an easy check in so we could get right to sleep for the next day.
No lounge chairs when I went to pool for an afternoon cool off and break from the city. A pool boy fished one out of the shed and brought to me without me asking. Very nice touch, that concrete was singeing my bum!
Easy check out. Gorgeous hotel and I love the gas lamps. So charming. And easy access to everything. Amazing location. Yes, the walls are thin but our neighbors weren't noisy, thank God.

20/07/11 | Link | Rating: 4.0
73. Jason N.
I think there are mixed reviews about every hotel in New Orleans on Yelp and every other notable travel website out there- even the Ritz takes a hit.

The Omni, however, is a perfectly acceptable and reasonably-priced choice for a stay in town.  The corner of St. Louis and Royal streets is far enough away from the fray on Bourbon but close enough to walk to a large variety of restaurants.  For breakfast, Cafe Du Monde is not too far and Cafe Beignet is just two blocks away.  

I had a courtyard facing room and heard nothing from outside.  The walls are a bit thin but I only heard conversation from my neighbors briefly around bedtime one night.  If there was a party next door, there might have been a problem, but there was not.  Most folks staying here seemed to be couples or Europeans who were not going too crazy.

There is a Starbucks outpost in the lobby, a wonderful saltwater pool, sun-deck and bar on the rooftop, and a small but smartly (and modernly) outfitted gym.  The water pressure in the shower was just right and the hot water immediate and consistent.  The carpets in the hallways may show their wear a bit, but the room was perfectly adequate and comfortable.

Free, in-room, adequately fast WiFi is available if you sign up to become an Omni club member(also free).  Sign up for that upon arrival.

14/08/11 | Link | Rating: 4.0
74. Amanda C.
I've stayed at this hotel 3 times now in the four that I've been to New Orleans. I've been on the 5th floor with a view of the courtyard (but high enough that you look straight out to Jackson), on the second floor facing the courthouse, and on the second floor in the courtyard where we had glass doors that opened onto the courtyard which had a couple of chairs for us.

My first stay was great - we loved everything about the hotel. The room was clean, the location was excellent, and the rooftop pool was unbeatable. However, every time since I've stayed something minor has gone wrong. Not enough to deter me from staying again, but annoying enough that my frustration is increased every time a new issue rears its head.

First it was with our omni rewards order forms. We're supposed to be given them upon arrival so that we may receive complimentary breakfast drinks. On our second stay this didn't happen until our third night, so we missed out on half the drinks. On our third stay, despite the fact that we had received our forms, our drinks weren't delivered! We were also convinced that the person on the floor above was doing interval exercises all night and kept us up.

I will say that their customer service is pretty good - after I reviewed my stay in an email omni sent, I was taken care of and assured a discount of some sort.

I was willing to give the Royal another try, but sadly it was unavailable at the time of booking so I will be staying at its sister hotel, the Crescent, next week.

Also, for anyone who stays at an Omni, SIGN UP FOR THE OMNI REWARDS! It's free and you get free wifi (you'll have to pay for it, otherwise), drinks in the morning, newspapers, turndown/eco bedding preferences, and if you stay a certain amount of nights (I think it's 9-10?) you get the next one free!!

08/04/11 | Link | Rating: 4.0
75. C A.
Stayed here on a recent vacation to New Orleans.  Great location, central to everything in the quarter but far enough away from Bourban Street that the sidewalk wasn't crowded out front and it was quiet in the evenings.  The heated rooftop pool was nice and relaxing after a day of sightseeing and the lookout is a great view of the city.  Throw in great service from all the employees we encountered and we were sold.  We will definitely stay here again.  The one small drawback we encountered was, we never did catch the rooftop bar open but maybe it's still too early in the season.

24/03/14 | Link | Rating: 4.0
76. Deborah R.
I'm going to try to keep this short and sweet.

The Good: For the price, this hotel was in a great location, short walks to everything. It has a spectacular lobby.I had complained about my room and was immediately moved to another much better (larger) room and without any additional charge. Also, there was a decent gym on the roof (complete with free weights + machines by the pool) that made it possible for me to 'work on my fitness' in the time between the massive meals of Cajun seafood I demolished. Also, the door guy was so welcoming to us throughout our entire stay. Every time we were headed out he gave us wonderful recommendations plus handed us coupons or vouchers for free or half-off stuff.

The Bad: The first room was agonizingly small (and it was far from the smallest one!). I am not an advocate that you complain, but it's a must to be switched to more lavish surroundings (and no need to hesitate on it! They'll happily do it and give you several room options!). They also charge for wifi (a big no-noin my book) and parking (which is pretty typical in the quarter).Their televisions are so outdated (in both the rooms I had) which doesn't really matter to me, but the remote missing buttons and the 4 measly channelsI had to choose from did bother me.

In all I enjoyed my stay and the Pro's pretty much even the Con's out. Look around for good pricing on this one- it's all over the map on the net.

23/05/11 | Link | Rating: 4.0
77. Jorge S.
Great location.  Pool upstairs is great and the staff is very friendly.  The bar is a great place to hang and in general you will not be disappointed. If we come back this is where we will stay.

15/09/13 | Link | Rating: 5.0
78. Julia B.
The Omni hotel is in a location that can't be beat. In the heart of the french quarter, this historic hotel is impressive upon first impression, but once you get to your rooms its quite a let down from normal Omni standards.

The lobby is beautiful- grand really. The pool area is relaxing and has a great view of the city. However, the standard guest rooms are tiny.

Something about hotels in the french quarter- never expect new and updated. Most buildings are old and historic, which i absolutely love for their charm. This can make for small rooms and very very thin walls, which some travelers might not expect from the Omni brand of hotels. Compared to the W French Quarter, i felt that the Omni's rooms were particularly tiny and the outdated TV's and bad room service puts it at 3 stars in my book.

If you want updated, big rooms and thick walls, I suggest a hotel in the CBD or superdome area.

TIP: Join the Omni rewards program (free) and get complimentary wifi and a free beverage delivered to your room each morning. nice free perks!

15/05/12 | Link | Rating: 3.0
79. Meredith R.
I got an awesome deal on Priceline for this hotel.  I was moving from Florida to Texas and had my dogs with me. The hotel is "pet friendly" and having never been to New Orleans before I assumed if they allowed pets then there must be somewhere to walk the pets...nope. There is no grass, there is a small mulch area in front of the Supreme Court that the hotel staff directed me to...kinda awkward. So, if you are traveling with pets that need to go out this is not the best option.  Otherwise very nice hotel, the man I spoke to when I checked in was not very nice, at all, but other than that it was nice.

01/11/13 | Link | Rating: 3.0
80. Jenna W.
Worst customer service I've ever experienced! In fact, upon leaving I was offered a comped stay for a few nights by the manager and I declined immediately. To be honest he could've offered to PAY me to return and I still wouldn't. After upgrading to a premium room- and thus spending upwards of 2k- our room was cleaned ONCE the entire stay. If you stay here, prepare to be ignored and treated as if you're bothering the front desk staff if you ask for anything...including items you've paid for! I pre-ordered/paid for champagne before our arrival, and our last night (of 4) it STILL hadn't been delivered- took almost two hours, three calls and two trips downstairs before we could get it OR clean towels (you know, because housekeeping hadn't been by since the second day...despite us being gone all day every day exploring the city). The night clerk at the front desk is a nightmare, so if you need anything past the afternoon just forget it. She complained about us because we insisted on getting that paid-for and owed bottle of champagne- excuse me, if you hadn't ignored us, blown us off (said she'd call back twice- nada- so we had to physically go downstairs twice) and taken almost two hours to do YOUR JOB, we wouldn't have asked you more than once for a thing. Rudest experience of my vacationing life, including hotels around the world in ~20 countries. We will be returning to the Sonesta or finding a new hotel, NEVER coming back here. The term "luxury" refers only to the building...but not a single other aspect here. It's abysmally overpriced as well. It's a shame because the location is amazing.

04/11/14 | Link | Rating: 1.0
81. Erika D.
We enjoyed our 2-night stay at this hotel. I think we were lucky that we stayed after their interior renovations had been done, looks like other reviewers got caught in renovation/upgrade chaos. There was construction going in the streets surrounding the hotel and the main entrance was closed but it somehow managed to be a non-issue. Construction didn't start too early in the morning and ended at a decent hour in the afternoon.

Our room was clean, appliances were new and the wifi flawless. The staff, especially housekeeping, were super friendly and gracious with the few minor requests I made. The gym on the roof made getting a workout in very easy.

Breakfast in the hotel restaurant was great one day but the same exact breakfast was slightly less than great on the second morning, the only negative thing about my experience here.  

We visited here for business and would stay again.

05/01/13 | Link | Rating: 4.0
82. David B.
The Omni Royal hotel is centrally located in the New Orleans French Quarter.

I don't think there is a better location than this hotel. We got a king bed room on the third floor. 42' flat screen TV. Very clean and nice.

We recommend the on line check in. No hassles. Parked the car using valet parking. Bell hop was right there and unloaded our luggage. Grabbed the key without even talking to the front desk and we were in the room in 5 minutes, unpacking our bags.

The staff has been really considerate so far.  

Join the select guest loyalty program and enjoy free WiFi and complimentary coffee in the morning (minus the $5 tip). Asked for extra pillows on the on line preferences when we did the advanced check in and they were there in the room when we opened the door.

The bathroom is on the small side. Only room for one person at a time. Or two if you want to be close.

26/12/12 | Link | Rating: 4.0
83. Vanessa F.
This hotel is very nice with excellent distance between all your favorite spots! Unfortunately, I was led to this hotel through Priceline and although it is a four star hotel no one told us they were going under construction (adding balconies and expanding room size). We were awakened by loud banging noises and a few even felt like earthquakes. After being up all night (3am then 4am) I was not happy to hear noises at 9am!

Make sure to ask if they are done with their construction!

04/11/12 | Link | Rating: 2.0
84. Vida A.
This is not 4 diamond people, it sucked!!!  For the price I was expecting better.  We found a huge hole in our sheets, toilet rim had not been cleaned since who knows when.  Our luggage barely fit in the tiny room.  The room was exceptionally small, even the bathroom was super small and i'm 100 pounds.  Location was the only thing that gets 2 stars.  Close to the French Market, Bourbon, Jackson Square, and Canal Street.  Only a couple people were nice at the front desk but everybody could care less.  Never will I stay here again, EVER!

28/03/13 | Link | Rating: 2.0
85. Jon W.
If I had it my way I would put a negative 5 stars. We heard lots of great hype about this place from friends, reviews and biz owners in the area. So we gave it a try, booked a largest suit (200 sq ft, my closet back home is larger then this)... It has a 4 diamond award after all... Well I think it really is a 4 cubic zirconium instead. First they told us we could check in at 11am. Well long story should, it was after 2pm with myself, wife and 2 year old daughter waiting on a couch since 9am. The front staff was horrible and very rude! It's like they didn't care since the hotel was sold out thanks to the LSU game. Finally we get our room. The first thing I notice is tons of black mold ALL over the corners of the bathroom! Not to mention that I guess someone put a hole in the wall on a prior visit. Instead of patching the wall to make it look pretty, I think my daughter could have done a better job! Next my daughter got her hands stuck in a 1 inch gap btwn the in room spa and the vanity, I was not impressed! After all that has happened I decided to inspect the whole room... Dirt and dust all over: bathroom lights, vents, pictures...

The only thing nice about the room was the trundle bed and furniture. But no working wifi Internet, a 1990's TV but is does have a coffee maker with Wolfgang Puck coffee for those who drink the stuff...

I am so upset about our stay, I called around to see if any of the near by hotels had openings, all was sold out due to the football game. So we are currently staying in this black mold hell hold... At least if we get sick, I am a doctor that can cure my family... Good luck to the next person who gets this room. (Room 345)

I will NEVER Stay here again! I mostly stay at 4 star hotels. I have had better service and cleaner rooms at the 2 star best western before!!!

For those who are interested, I have posted some pictures of some of the crap... A picture is worth a 1,000 words! I would be very cautious about staying here guys...

31/12/12 | Link | Rating: 1.0
86. Mary Lynn F.
We absolutely loved the Omni. It was so welcoming after our red-eye flight and they let us relax by the pool while they got our room ready. Everything was clean and luxurious and the hotel restaurant was delicious. We had superior service with a special shout-out to Tremise for her extra hospitality toward our family of four. The location can't be beat. Go!

23/07/14 | Link | Rating: 5.0
87. Jamie W.
Before my most recent trip to New Orleans even began I knew that I had made the right choice in choosing the Royal Omni. How do I know this? Well, the fact that I received a call from their Select Guest Ambassador to ensure that they had all of my preferences right before I got there was a hint that not only does this hotel have great customer relations, but they also cared about making our trip special.

Having received a "buy four nights get one free" promo, we decided to splurge a little and booked a king room with balcony. Yes, I am sure that the "petite" rooms are small but this particular room was bright and comfortably spacious. The balcony, which overlooked Royal St., helped to open the room up even more and was particularly nice for early morning coffee.

From beginning to end we received remarkable customer service. The bell captain and team was awesome at making recommendations for restaurants and bars. The front desk girls were super friendly and accommodating. We had drinks up at the pool bar as well as the Rib Room bar and Touche, which is technically part of the hotel but kind of removed in a way. Great customer service from all three places.

The pool was a nice treat, given that our trip was mid July which means the weather is hot and humid with a huge chance of thunderstorms. We spent a lot of time poolside and except for a couple kind of random (rude) guests we had a perfectly relaxed time.

Tip for potential visitors: join the Omni Select Guest program. It is free to join and you get a few nice perks during your stay such as free breakfast beverages in the morning and free internet.

I've stayed at a couple other high end hotels in New Orleans (the Royal Sonesta and Windsor Court) but given the choice, I will stay at the Royal Omni hotel every time I visit (which is yearly). The Omni has the perfect blend of outstanding customer service, a physically beautiful hotel and a location that cannot be beat.

27/07/10 | Link | Rating: 5.0
88. Stephen W.
We've been to New Orleans four or five times and this is the best hotel we've stayed at so far. The location is absolutely perfect, centrally located to everything. It is amazing that only a block from the madness they call  Bourbon Street you can find a serene and quiet hotel. We got a deluxe queen. The room size was adequate, not overly large but certainly not small for two people. The bed was quite comfortable. The rooms are quiet, and we were facing the courtyard. The service personnel are friendly and efficient. The rooftop is cool, with a pool, bar, and great views of the city. It was a very comfortable stay and I am glad that we made this decision.

My three complaints are that the bathrooms are tiny. It is manageable but the only places I have seen smaller were in London and Moscow. The second is that our complimentary beverage order on the second day was not fulfilled correctly. The third is that the TV is an old style standard with no HD. I guess it's not a big deal because we did not spend much time in the room anyway. These  missteps would not deter us from staying again, but they do prevent me from rating it 5 stars. Also, there is no free wi-fi, but the way things are going at hotels it is just a matter of time before that is introduced.

17/06/12 | Link | Rating: 4.0
89. Wes D.
Perfect stay... fantastic location, free morning drinks and wifi worked out flawless with the Omni club.

Quiet for the most part at night. No complaints at all with the beds, bathrooms, cleanliness.

Consider me satisifed, would highly recommend.

23/02/14 | Link | Rating: 5.0
90. Marielle S.
This review is for the bar area.

I would tell you how the service was here, but we were never served.  The people seemed nice.  The atmosphere was fancy-esque (although there was a game of some sort on the t.v.).  But we never got any food or drinks here.  We waited, but it took forever for the waiter/bartender to notice us.  Even when he did, we were left with zilch.  And there you have it.

17/04/12 | Link | Rating: 2.0
91. Michael K.
Just stayed 4 nights at the Omni Royal and had a great time. Must call out Leroy, the door man. What an outstanding gentleman. Made our twin daughters feel special every time we saw him. Really added to the experience there. Great ambiance, the staff were very friendly and a great location. Great family spot. The rooftop pool was nice as well. We'll be back for sure. And, thanks again Leroy!

16/03/14 | Link | Rating: 5.0
92. Christopher T.
Stayed for our Honeymoon in New Orleans and they really treated us right!
Nice room and great staff.  Beautiful hotel and very good location.  An all-around excellent experience.  We will be back!

29/10/13 | Link | Rating: 5.0
93. Anna R.
-Friendly staff didn't pass anyone who didn't say hello
-Can't beat location; central to everything in the quarter and very close to Jackson Square
-Loyalty membership is free and includes wifi and two complimentary beverages for two guests each morning.

-Room was small considering it being listed as 'deluxe,' though this is the quarter after all and space is a premium.
-No room in bathroom to set toiletries
-TV was fuzzy
-No elevator in the front entrance to lobby which was challenging for guests with a stroller. There is an elevator if you come in from the garage which we later learned.

I'm not a fan of old world French decor but was happy with my stay. *One thing to note, this property is haunted! I have an aversion to haunted hotels and usually do my due diligence, somehow missing this one this time around! Found out post stay which explained a few things! That is the one thing that would keep me from staying here again. But if you don't mind other-world incidents, this is an ideal place to stay! Honestly!

12/08/12 | Link | Rating: 4.0
94. Laura D.
Beautiful place, fast and stellar service, excellent cocktails. Great place for a fancy date.

02/05/14 | Link | Rating: 4.0
95. Bob P.
Garage entrance with valet 36 bucks per day for hotel guests, a little expensive but really convenient. Front desk staff is super professional and rooms are wheelchair accessible. There's a lift to hotel from garage and an awkward lift into Rib Bar. It's not too expensive for French Quarter. Would return.

18/06/14 | Link | Rating: 5.0
96. Allison L.
Great location
Most comfy bed ever
Majority of staff was super friendly
Huge flat screen TV
Fast elevators

New key system was being installed. Got locked out of my room 3 separate times
Everything seemed sooo much more overpriced than the typical overpriced hotel costs... $7 for a bottle of water, $3.50 for a small (smaller than can size) Diet Coke, $4 for a Snickers bar, $1.50 for 1 Aleve, etc.
$9.95/day for wifi
Hotel restaurant is super pricey
Paper thin walls

I was here for a conference, so I didn't pay for most of this, which kept my annoyance level down. I really liked my room, I slept great every night, the shower was always hot and had good water pressure (although, the shower head might be a little low for a lot of people, I'm only 5'6" and it felt like if I was much taller, I'd hit my head).

Getting to and from the airport from here was a pain in the ass. There's so much construction going on that our cab driver dropped us off 2 blocks away, and on the day we left, it took over half an hour to get a taxi, and it was impossible to find one that took credit cards. Make sure you have cash for this.

18/11/12 | Link | Rating: 3.0
97. Bill F.
The Royal Orleans is easily one of the best-located hotels in the Quarter. The staff is friendly and quick to respond to most any need. The rates (depending on time of year) aren't ridiculous. I love it, but that love comes with a few caveats.

The knocks on the hotel are also what makes it charming. This is an old building and it sits in the heart of the action of the Quarter where drinking starts early and ends late (never?).

The walls are thin and the plumbing is "vocal". Hearing your neighbor enter their room at 4AM isn't out-of-the-ordinary. If you find any of this offensive, you might consider staying out of the quarter in a newer property where the surroundings might be a bit more subdued.

However if you've come to NOLA to live a little, you'll find all of this part of the process. This is not a Hampton Inn or Westin. It's not designed to be. Enjoy the differences and have a great time.

24/09/13 | Link | Rating: 3.0
98. Tiffany D.
We stayed for four days for our anniversary and I mean wow!  The hotel is beautiful and the staff goes above and beyond to make your feel at home.

We arrived at 2 am after a long drive from NJ... We checked in and Spencer came to help us with our bags; and I mean bags.  We had more luggage then two traveling adults should ever have.  He was very gracious about helping is up to our room, and helped me unlock the door... He is a great first impression for the hotel!

We extended out stay for 2 additional a days and loved every minute of it. The locations is phenomenal... You have great access to everything in the quarter..but it's just far enough that you can sleep through all the music and noise!  There is always staff watching the front doors so you feel safe and secure during your stay!  

There is even an amazing pool oasis on he roof with a fully stocked bar. We had a enjoyable relaxing day in the sun with cocktails!!

If you are going to visit this beautiful city, you should stay at the Omni Royal Orleans!!

11/10/13 | Link | Rating: 5.0
99. E R.
Terrific value for the hotel. Very secure valet garage parking. Stellar service (we asked for a wine opener and the front desk brought it up literally 3 minutes later). Beautiful stately hotel, all gilt and lovely. Rooms are a tad small, but the towels are luxurious and housekeeping was solid. Rooftop view of New Orleans is stunning. Frequent hotel stayer-and-traveler -- highly recommend.

01/01/15 | Link | Rating: 5.0
100. Christy D.
Overall, I was a fan of this hotel.  We picked it because it was the location of a wedding reception we were in NOLA for, and I think it was a good choice.  We stayed here two nights, and the location was great, being that it's in the French Quarter.  

The beds were comfy, but I did have some slight disappointments.  No fridge meant, no place to put my delicious leftover pasta from Restaurant R'evolution.  *tear*  The toilet was in an awkward place in the cramped bathroom...next to the sink.  I guess it's good motivation for people to keep the toilet lid down so you don't drop toiletries in it accidentally.  The walls could've been a little thicker, but most places suffer from thin walls, I've noticed.  Oh and overnight valet parking is $34.  Ouch.

However, their restaurant downstairs, "The Rib Room," has an excellent breakfast.  I had a malted vanilla waffle with berry compote and a side order of breakfast potatoes...yum!  I couldn't help stealing bites of my husband's debris omelette with tender beef, fontina cheese (oh yeah!) and drizzled in a horseradish sauce.  Divine.

I would stay here again.  The hotel room was clean and the water pressure in the shower was...intense...in a good way.  They have the basics down, the negatives are mostly inconveniences.

10/01/13 | Link | Rating: 3.0
101. Carey T.
We really enjoyed our King Premier. It had a nice balcony with chairs. I posted 3 photos but mislabeled some as room 504. All three are actually the view from 508. The room was very clean and well appointed. The staff was friendly and the hotel is a classic. If you are familiar with Nola and the Quarter, it's nice to stay on Royal instead of Bourbon. The only noise here is the well known street violinist appreciated by most tourists. This is a great one for the money and location!

Only one complaint but as a former hotel employee in college, it grates on me. That's why 3 stars instead of 5. Knowing it was a busy Sunday with checkouts, we asked if could have an extra hour in the room so we could walk across the street to Pierre Maspero's for a quick bite to eat. The clerk said "no, but we could store our bags." So we called at just past noon for bell service. Maybe 12:10. A call back to the desk and an apology later, the bellman finally arrived at 1:22. Now we knew it was busy but being hungry and having to wait in the room like prisoners was a disappointment. It robbed us of over an hour together in the quarter. The bellman was nice and it certainly wasn't his fault. Just a shame the front desk doesn't coordinate better with the bell service. A solid MOD / GM would be on top of this to better ensure the end of a guest stay is as nice as the beginning and the middle.

14/09/14 | Link | Rating: 3.0
102. Lakshmi S.
Gem of a hotel, we stayed here during Christmas for a week & it was just beautiful.
Excellent, accommodating staff, service was great.
Right in the heart of the French Quarter, we walked everywhere, parked our car during check in & took it out only after check out.
Pet friendly, which is very important to us coz we travel everywhere with our puppy.
The king room is gorgeous & spacious.
The view from the roof top pool is great.
New Orleans is magical, so is the Omni Royal.

20/03/14 | Link | Rating: 5.0
103. Sara E.
We stayed in two different hotels during our week in New Orleans. This was our first stop when we arrived. Upon stepping out of the cab, we were first greeted by the heat and humidity but shortly there after met the doorman: Ricco. He was so kind and welcoming! We heard how nice everyone is in New Orleans and he definitely helped to prove that rumor true! He was ready with restaurant recommendations and directions. A true asset!
The hotel itself is historic, which was a surprise. Other Omni properties we have stayed in have been fairly new. We found the walls to be thin which was not a big deal as our neighbors were quiet. Once the Essence Festival crowd began to arrive the hallways got quite noisy. The room was very comfortable and the bed was heavenly. Our view was fantastic! We were constantly entertained by the performers below our window. I did wish that the property had a jacuzzi. It would have been so nice to unwind after a long day of sight seeing. The little shop in the lobby served Starbucks coffee and they even had non-dairy milk options! The woman working the shop made me delicious lattes everyday. In the afternoon the lobby had complimentary mimosas. Yum!
Overall, I enjoyed my stay. The location is perfect and the staff is great.

One suggestion: Free wifi! Not sure why this hotel chain hasn't caught on that charging for wifi is so 2011. ;)

11/07/14 | Link | Rating: 4.0
104. Melody M.
The rooftop pool, fitness and view and the proximity to the heart of Jackson Square and the quarter are what give this hotel 3 stars.
Room for room, it is strictly standard. Amenities are of decent quality and beds are comfortable, but the room itself is not impressive.
They charge ENTIRELY too much for valet parking and they CAN because it is extremely hard to find parking in this area.
I feel that a good 20% reduction in the daily valet rate would be in order.
I got a deal through hotels.com ,but would have been ANGRY if I paid the regular rate for this hotel.
There are other bed and breakfast or boutique options that are just as nice for cheaper.

22/01/14 | Link | Rating: 3.0
105. Bex F.
Yeah, ya know, I can't be super bubbly about the Omni Royal.  It's a game of pluses and minuses here, landing them at a 3 star for me.

Plus:  could not have been in a better location.  Central to everything French Quarter.  We were very pleased with that.  It's two blocks from Bourbon St. and you can't hear the mayhem.  

Plus:  decent room, comfy bed (uncomfy pillows).  We had a king balcony and we were so thrilled to have that balcony.  That we enjoyed for sure.

Plus:  you can change the temp easily in your room.

Plus:  easy check in, easy check out.

Fancy lobby, the elevators never kept you waiting long, we came and went quite frequently and were never bugged about "hey, are you a guest here" which was nice.  Lots of places to sit.  Free wifi in the lobby, albeit it slow.

Minus:  the shower could have been a tad cleaner.  A spritz of bleach on the grout would have gone a long way, cleared up some of that mold on there.  Yick.  The shower was a bit fussy to operate.  Towels were a little wimpy.

Minus:  the vent in the room was crazy loud.  And while the room was generally quiet (you can't hear neighbors on either side, above or below), you can hear folks out in the hall clear as day.  I guess that's why they put up "be quiet" signs by the elevator at night.

Minus:  the internet.  We signed up for the frequent whatever program to get the free room internet, but due to a series of snafus (the room was reserved under a different name, but the room was in our name...I dunno, it doesn't make sense and is dumb), we ended up having to pay $5/day for it.  Worse, it sucked.  It was brutally slow, no wifi to the phones, just the laptop.  We barely used it at all it was so slow.

Minus:  the bar staff.  Not super attentive or on the ball.  We ordered two beverages to take up to the room, said we were leaving, got into a conversation about annoying bar guests, then she walked away and forgot we wanted the check to leave.  Ok.  No huge deal, but after a few bumps on various visits, it adds up.

Minus:  everything was so flippin' expensive.  If they were on a remote island with nothing around, sure, maybe $7 for a bottle of water or $18+ to rent a movie is ok-ish, but jeez, wow.  Just walk outside and get what you need.

Would I stay here again?  If I got the same deal or better, mmmm, probably.  Would I shop around a bit first?  Definitely.

13/02/14 | Link | Rating: 3.0
106. Ryan P.
This hotel could not be in a better location to see the best parts of NOLA.  1/2 a block from Antoine's, a few blocks from Cafe du Monde and 1 block from Bourbon.  The staff was incredibly friendly and went out of their way to provide service.  Be sure to sign up for Omni's loyalty program prior to arriving to enjoy perks like free wifi, newspaper and morning beverages delivered to your room.

30/01/14 | Link | Rating: 5.0
107. Patrick O.
The Omni Royal Orleans Hotel  was a gem. We stayed on the 7th floor and did not hear a peep from the street. Champagne when we checked in, great service and friendly professional; staff. The room was not huge but large enough and the bed was awesome. The only negative was the shower was left off after some re-tile  work around the bath tub.  The staff was prompt and fixed it within a few minutes of my phone call.
Yes, it is a bit pricy but you get something for what you are paying
I will book here again for sure.

01/01/14 | Link | Rating: 4.0
108. C W.
My wife and I have been staying at this hotel for the past six to seven years, if not longer. We loved the location and frequented the hotel one to two times a year. When we decided to get married in New Orleans in 2011, this was our first choice. Needless to say, it was viewed a very special place to us. Recently, a friend and I decided to take a weekend trip to NOLA, and, of course, I booked us into the hotel. After I checked in, I went up to the room and did not notice anything unusual. The bed was turned down and the curtains were shut. The following day, I woke up and pretty much left immediately. I put the do not disturb sign on the door. I was staying for two nights, had some valuables in the room, so I decided I did not need cleaning. I did not plan to spend much time in the room anyway; it is New Orleans. Except for the somewhat dirty bathroom, everything was fine with the room. However, after I checked out, my wife called me a told me that the manager had called her and said there was a hole in the wall and they were charging us $200 for damage (room was $295 a night). I explained that I did not know what she was talking about, and said I would go back and speak to the manager. The manager came out of his office with a smug grin on his face. I told him I did not see a hole in any wall, but could tell he had already judged and made up his mind about the situation. I asked to see room, which he did. The hole / scratch in the wall was behind the curtains that I never opened. The scratch / dent was above my hips and below my shoulders, and looked to be created by something with a hard right angle. It quickly turned to a he said / he said argument. I explained that I am not a drinker, so it was not like I would not remember, and that I would have never come back if I knew I did it. Nothing going with this smug guy; I was guilty. He just continued to smile at me. While we were walking out, I noticed a metal beverage cart in the hall way that was just about the same height as hole. The cart obviously had a hard 90 degree corner, and the hole was by the minibar. I can't prove that it was the cause, but they can't prove it was not. I know I did not make the hole; nothing in my possession had a corner like that. I am/ was a Gold Member at this hotel, and had another reservation two months later. The reservation has been canceled and I will never stay at that place again. I understand why hotels in NOLA have a policy like this, but the policy seriously failed this time. As a businessman, I can say with experience, a policy that does not allow for debate or adequate research, is a policy that will generate lost business. I can afford the $200 charge (for a 3" hole in drywall?,) but I will not be called a liar. BEWARE of one-sided policies

12/03/15 | Link | Rating: 1.0
109. Kat S.
NOTHING BUT LOVE FOR YOU OMNI!!!!!!!!!!!!!!!!!!!
My friend works at Gold's so we got her employee discount here and I'm so glad we did! We ended paying only 79 a night! What's great about this hotel that its located in the French Quarter so you're near to a lot of places. The pool is gorgeous and the hotel itself has that gatsby "rich grandma" feeling. Super clean, all the staff is amazing. I would recommend this place to anyone and will definitely stay here again.

20/05/13 | Link | Rating: 5.0
110. Christy L.
The location of the Royal Orleans was perfect! In walking distance of pretty much everything.

Spent a few days here for work attending a conference then a few days enjoying some leisure time.  This hotel is a classic!  The staff was so helpful and really went out of their way to make you feel comfortable.

A hidden gem lies up on the rooftop by the pool...they have a really cool observation deck that provides a great view of the area, and a romantic spot at night.

I'm really picky when it comes to hotels, and this place passed with flying colors!

15/11/13 | Link | Rating: 4.0
111. Heather R.
I stayed here for a momentous birthday celebration Tuesday 12/4/12 through Friday 12/7/12. My first choice in hotels after doing online research was the Royal Sonesta and I was so disappointed when they did not have one room in the entire place for Wed 12/5. Omni was my second choice and some odd reviews about cleanliness and small, worn rooms worried me.

I had nothing to worry about. I have no complaints about this hotel at all. It is well appointed and in the middle of it all without being noisy. We received good service from everyone we encountered. The Rib Room food smelled wonderful but we only ate here for breakfast one morning and that was great. We did have many after dinner cocktails at the Rib Room bar area and the two bartenders working there were super friendly and helpful in a sincere way.

I have issues with cleanliness. My standards are very high. Our suite was pristine. All communal areas of the hotel were well maintained and clean. We had requested to be notified of a suite upgrade upon check in. One was available so for $48 (or something like that) more we had a huge two room two bath suite with great views. Well worth the upgrade charge.

This was my first trip to New Orleans and I fell in love with the city. I cannot wait to come back and will definitely stay at the Omni Royal Orleans without a doubt.

16/09/13 | Link | Rating: 5.0
112. C B.
Stayed 2 nights for our 10th anniversary. Upgraded to King with balcony. Well worth it. Beautiful view of the city from the 5th floor. Perfect area of town for exploring and catching street cars from Canal St. Very comfortable beds and super quiet for being one street away from Bourbon St. We were very pleasantly surprised by the complimentary champagne on ice provided in our room in honor of our anniversary. Will definitely stay here again when we return to visit NOLA! Highly recommend!!! Impeccable staff.

05/11/14 | Link | Rating: 5.0
113. Jeremy R.
Arrived at 9am and after realizing we had booked the other omni in the business district, the staff was so amazing and helpful trying to resolve the error for us. Thanks to the bellman and front desk woman for your help - though I don't remember your names!

05/09/14 | Link | Rating: 5.0
114. Minda B.
We stayed for a week at the Omni Royal and it was a great place to stay.  Centrally located in the French Quarter, so everything was completely walkable.  The rooms were really nice, the beds very soft, the showers hot and with great water pressure.  There is a heated pool on the roof and an exercise room.  It's a very classy place with excellent service.  The maids were constantly knocking on our door to clean the room, turn down the beds, replace food in the fridge.  The bell porter was available, friendly and helpful, and the front desk folks were great.

I wasn't entirely keen on the Rib Room restaurant, being that I'm a vegetarian.  But the drinks were fine, and really you should be seeing the city rather than staying in your hotel the whole time anyway.  

Also, if you become a member of their Omni customer program (which is free), you get free internet and cookies.  So just do it.

28/12/13 | Link | Rating: 5.0
115. Sue T.
We arrived at the Omni for Xmas week. We are fans of the OMNI in Atlanta so we decided to stay here for a few reasons. The location (in the heart of the French Quarter) was totally ideal - doesn't any better. It's grand and beautiful - marble floors, holiday decor everywhere, mirrors, chandeliers, on-premise 5 star restaurant. We are more like W Hotel people (with regard to style) but all of the above reasons PLUS the discount we got booking through Hotels.com was the bonus. Plus, if you register with the free Omni Premier Club you get 2 free coffees or teas or drinks daily (delivered to your door, for free if you want), free wifi, free bottle of water daily, and free cookies daily.

Check in was easy. The room was very nice. Not breathtaking but better looking than a standard hotel room. We upgraded to a balcony room on Royal Street, since we kept reading reviews how great the view was, and that you could hear the Jazz music from the streets. For those of you who vacation here during the winter months -- save your money. Glass tall french doors led outside to our balcony, complete with wrought iron chairs and table. All you could see is rooftops. You can hear faint music below, which was nice, but it was so cold we couldn't enjoy the balcony! Too cold and windy. I'd recommend it in the warmer months, where you might imbibe on a bottle of wine and enjoy an evening out there!

The same above comment goes for the rooftop pool and bar we read about. Warm pool, great views. I'm sure it's killer during the spring and summer months to hang out up there. But it was just too cold and windy in December to enjoy it. The pool wasn't hot enough to swim in.  A hot tub would've been great enjoyable amenity.

The staff was completely accommodating and pleasant. Although the maid service knock woke us up at 8:15 am -- yes you read that right -- to clean our room. We had a late check out at 12p. What cleaning crew wakes up their clientele that early to clean the rooms?? They knocked again at 11am, and again at 1130. I complained to the hotel manager when we checked out and he rolled his eyes and told me that is an all too common complaint and they were working on rectifying that situation.

We had drinks at the Rib Room bar (no happy hour, apparently) and we had a few of their OUTRAGEOUS praline cookies. Best I've had in my life. I took a few to take on the plane ride home with me! So Good.

Simple 25 minute cab ride to the airport. Easy, nice, highly recommend the Omni.

29/12/13 | Link | Rating: 4.0
116. Kristen S.
Great hotel staff! Extremely friendly! Location was great-close enough yet far enough from Bourbon Street depending upon your "state".

13/10/14 | Link | Rating: 4.0
117. Lauren S.
Wonderful location and amazing staff.  Comfortable bedding and quite rooms for a restful sleep.  Close to the action for enjoying the area.  The restaurant food was good too although we just had bar food.  Their steaks looked good enough to make another trip for.

21/02/15 | Link | Rating: 4.0
118. Amy E.
Beautiful hotel.  Even though we are locals, we have stayed here a few times for special occasions (anniversaries, birthday, etc) We have always had a great experience. Rooms and bathrooms have always been clean. I have had many drinks at the rooftop bar while enjoying the view overlooking the city.
Location is great for when we feel like walking around acting like tourists.
We have stayed downtown at other hotels, but always seem to come back to the Omni.

17/04/14 | Link | Rating: 5.0
119. Stacey Z.
Our previous experiences at the omni have been good. small but clean rooms, friendly staff and good location. This time we were placed on the second floor which is mixed with meeting rooms. The view from the room was a roof and had no light. We called to request a room change but we're told they were full. No problem. However on Saturday night when we returned to our room we found out our room was directly above the ballroom. The music was extremely loud in our room. Now it was 9pm and most people would still be out, but I was in town to run my first marathon and wanted to try to sleep. We called the front desk and were told the music would be done at 10. Although we were told the day before they were full, they did offer to change rooms. Time wise I didn't think it would make sense to pack up and unpack if the music would be done in an hour. Well the music went on until after 10:30. I asked to have the manager call me on Monday-no call. There are many other options, will not be back to this one. If you do stay make sure to avoid the second floor.

28/01/15 | Link | Rating: 1.0
120. Kickie D.
The customer service from Dennis Pearse and Ben Picone was outstanding.
Planning a wedding in New Orleans from out of state can prove to be very stressful, I was overwhelmed to say the least. The level of care/attention our family received from Mr. Pearse and Mr. Picone while planning our stay in New Orleans was phenomenal. These gentlemen answered emails in a quick manner and confirmed the details of our events so our guests would be informed by the front desk.The Omni Royal Orleans was in an amazing spot - walking distance from our wedding venue, hair salon for the wedding day, rehearsal dinner venue, multiple local hot spots for tourists and locals. It is in the heart of downtown and the best for experiencing the city with convenience for out of town guests. Our wedding party, family and many wedding guests chose the Omni Royal Orleans for their stay in New Orleans. Everyone loved the hotel and the staff.  The staff of the establishment made the stay easy and gave great recommendations for our guests when they wanted to explore local bars and eateries. The night of our wedding we stayed in a beautiful suite. The morning of our departure the bellman made 5 trips from our room to the parking garage helping us load all of the wedding supplies and gifts, he had a smile on his face the entire time helped lift heavy items with no hesitation and made funny conversation. Parking was a good price, and many friends who lived in New Orleans were able to use the hotel lot the night of the wedding for a fair price. After our wedding reception ended our guests headed to the Rib Room ( bar in the hotel lobby)  and had cocktails while beautiful jazz music played accompanied by a female singer in the lobby. The ambiance of the hotel is beautiful and the staff ready to make your stay delightful. We will be happy to stay at the Omni Royal Orleans during our future visits and are overjoyed many of our family and friends have found a spot they cant wait to return to.

Thank you !!!

04/12/14 | Link | Rating: 5.0
121. Cassie W.
I hate to leave a bad review because the hotel is beautiful and safe and the bell staff and housekeeping are so friendly and hard-working.  The problem is, you simply cannot consider a property to be Omni caliber if you can't get wi-fi signal in the room.  I tried, literally, on three different devices and had signal either drop out or be completely undetectable on multiple occasions.  This is a great disappointment if you want to connect to streaming services for the kids or share videos of your New Orleans vacation.  I also had a disappointing experience with the Select Guest program, but I think that happened because the staff is overwhelmed with the workload.  It is such a lovely property but you should come here with no expectations to avoid disappointment.

16/03/15 | Link | Rating: 2.0
122. Dennis P.
Been waiting since 11:00 am for my room.  Was told no later than 3:00 and it is now 3:40.  After walking around all day it would be nice to shower and change for dinner...

27/10/14 | Link | Rating: 1.0
123. Amy Jo A.
this hotel was in the luxury category.  not sure if I feel that way.  it was nice, older, and rooms feel a bit dated.  the rooms are very small.  cleaning staff didn't do such a great job in the bathroom.  paper on floor when we arrived was there when we left so no cleaning in the corners I guess.  shower could use some bleach.  tub didn't drain so well.  toiletries nice and towels fresh and white. I wish hotels would not throw extra pillows on bed as well as coverlets that are not used and touched by many. yuk.  white sheets are just fine.
mini bar stuff untouched.  hey, they aren't in style in anymore.  who wants to purchase water for $7 when the streets of New Orleans have just about anything in walking distance.  The lobby is the nicest part of hotel.  Many people were using the rooftop pool and bar which was also nice.  It wasn't open all the time though.  the bar.

13/05/14 | Link | Rating: 3.0
124. Becky L.
This was my first time staying at the omni royal orleans and hopefully not my last. I had a wonderful 6 day stay and couldn't be more pleased with the pleasant staff.

My flight arrived about 8am and I was tired from the travel. Very happily surprised to find out I could check in earlier and at no cost! Originally was supposed to check in at 4pm. So that was great. The young woman that checked us in was very friendly and welcoming. Actually everyone I encountered was great and went above and beyond for me!

We stayed on the second floor.  The room was a little smaller than most hotels but it had everything I need for my stay. Including a hair dryer, two nice bathrobes and a iron! The best thing was the French doors that opens up to a courtyard with tables and chairs. It was beautiful. Great for eating breakfast. And no one was ever out there. Very private. The room was clean and tastefully decorated.

Only thing that wasn't the best was on the weekend a large wedding party stayed across the way and was extremely loud all night.

The roof top pool was nice and had a epic view of the city but closed earlier in my opinion for a city that doesn't sleep.

To wrap it up. The stay was amazing, hotels was in a great spot, excellent staff.

13/09/14 | Link | Rating: 5.0
125. Eric G.
Stayed here for Halloween weekend 2014 in a supreme room and package for over $2k.

Service was excellent the first day then immediately went down hill. Our room was not cleaned for the rest of the stay. When my wife and I asked for the bottle of champagne we purchased with the reservation the night front desk manager, she acted inconvenienced and also would not return my calls. It took over an hour to get fresh towels and the prepaid bottle of champagne delivered.

For the price the service was supremely sub par and I do not recommend staying in this hotel. We will be returning to the Royal Sonesta hotel as they have consistently performed like a true luxury hotel.

02/11/14 | Link | Rating: 1.0
126. Nellie N.
It's taken me awhile to sit down and write this review, but I cannot leave a phenomenal experience unstated. I stayed at this hotel for the first time in 2013 during the last week of Jazz Fest. Usually I come to New Orleans with my parents but they chose not to come due to health issues with my Mom.

Since I've been coming for over 10 years now, I decided to try a different hotel this time in a location that I really prefer. I found the Omni Royal Orleans. All I can say is that this place is a gem. From the first interaction with the staff helping to unload me and my friend's luggage to a joyful "welcome to N'awlins!!". The hotel itself is indisputably elegant and exquisite but the people were so warm and service oriented.

The location of the room is simply perfect. Just a block or so away from Bourbon St. but none of the noise or smelliness. Only a few more blocks from Jackson Square and Cafe du Monde. And across the street from a beautiful church and trees.

I got the petite suite with a balcony looking out on St. Louis street. The room was clean, the view was fantastic and the beds were simply the bomb! I slept so well. The rooftop pool was to die for. It was hot while we were there and the pool staff actually provided ice pops (haven't had those for years)...just because. Fabulous!

So I've already booked my rooms (yes rooms!) for Jazz Fest 2015. Enough said...

26/11/14 | Link | Rating: 5.0
127. Drew C.
I almost feel bad leaving this place a two star review because it's in a great location and it's a beautiful place with nice (albeit somewhat small) rooms.

What I find outrageous is that after paying approximately $200 a night, guests with a car are basically forced to use the hotel's valet service. For $36 dollars. Each night. There's not much street parking available, and those traveling with a bunch of useless crap that they've hoarded on their road trip thus far (I.e. me) probably don't want to leave the car too far away lest someone breaks in to steal the really cool horse skull and worthless porcelain trinkets they just had to buy from a little thrift store in New Mexico.

And the fact that wifi is $10 a day instead of, you know, $0 a day like at most of even the grimiest of one star hotels, is another thing I have eloquently termed "bull$hit."

I love weird ghetto motels and have stayed in plenty of them with joy. Coming to New Orleans, we wanted to treat ourselves to something nice. Which it was. But the fees on top of the already overpriced rooms just make you feel unappreciated and kind of like a total idiot. Which I guess I am, because I paid for it.

30/07/14 | Link | Rating: 2.0
128. Alberto G.
I love this hotel. The rooms are amazing, the staff is great, the location is superb and the pool is just the cherry on top. This is definitely one of my favorite nola hotels. If you have a choice between this hotel and anywhere else? Stay here you won't be disappointed. I have absolutely nothing negative to say about this place. We arrived early so we Weren't able to check in right away so they help our bags and gave us a pass to the pool. The view from the pool might honestly be one of the best views in all of New Orleans. Our room was perfect. We had a corner room where we could see the Mississippi River and the cathedral. I didn't want to leave this place. Omni royal you have my heart. Please please do yourself the justice and stay here. You won't regret it.

13/12/14 | Link | Rating: 5.0
129. Munchie S.
Great hotel! The beds are super comfy and there's a great rooftop pool and gym on the 7th floor.  Also, the staff take good care of you from robes, to tour lists, etc.  The location cannot be beat - it's a much better location than any other FQ hotel.  Monteleone is too close to the sketch end near Canal St., Anything on Canal St is just gross, same goes for any hotel on Bourbon (unless it's Mardi Gras and you are looking for THAT kinda experience), and their location is clearly superior to that of any other boutique-y hotel in the FQ as well. Brennan's is right on the corner. You also have Café Beignet for a quick bite (well, not so quick but you can send one person down to order while the rest finish getting ready), and Pierre M and Napoleon House are across the street.  Everything else is walkable in the FQ from here. I doubt I would stay anywhere else on future visits. They lose a star because Wi-Fi isn't free (WTF?!?) - they charge you $10/day which is archaic. Even McDonalds has free Wi-Fi... this place needs to catch up to the times.

01/04/15 | Link | Rating: 4.0
130. Stacy S.
This was one of the best hotels I've stayed at. The staff was amazing and so helpful. Everything was clean and working.
I'm in love with the doormen.

Christine Morris helped me book this hotel room and she was a pleasure to deal with.
I felt safe every moment I was in or around the hotel.

The shower pressure was amazing in my bathroom.

04/12/14 | Link | Rating: 5.0
131. Julie F.
The hotel is fine.  The location is fantastic, the beds are comfortable, the rooms are sparkling clean, the rooftop pool is gorgeous,  and the gym is way better than the gyms in most hotels.   But the five stars are for Marty, the doorman.  

He made me smile every time I saw him, gave me directions and recommendations,  and magically hailed cabs at the busiest times.  He put me in a taxi when I left, and thanked me far more than I deserved to be thanked after I tipped him - I was out of cash, and my tip was probably half of what it should have been.

When I got to the airport,  I realized that I'd left my computer in the cab.  I didn't have the cab number or even the name of the cab company. (Spaciness courtesy of four New Orleans night with very little sleep.)

I freaked out but managed to hold it together well enough to call Marty.  He was familiar with the driver,  and went to extraordinary lengths to track him down.  Marty made a zillion phone calls and found the driver -  he arranged to get my laptop returned, and kept in touch with me throughout.  

Regardless of the quality of a hotel, a great staff will always make me want to return.  I will return to the Omni New Orleans!  I'm a fan for life.

22/10/14 | Link | Rating: 5.0
132. Rick R.
First and foremost, the staff at the Omni in the French Quarter was outstanding! From the reception desk to the in-house coffee shop staff, the employees at the Omni make you feel like their top priority is to satisfy you, especially the bellman, Rico.

The location of the hotel was excellent. Just 1 block from Bourbon Street and 2 blocks from the riverfront/Decatur street, the Omni puts you right in the heart of New Orleans.

We stayed for New Year's Eve/Day. We initially planned on heading over to Jackson Square to watch the fireworks and festivities that occur there each year; however, we found that their rooftop bar and observation deck gave the perfect view of all the action, including the dropping of the Fleur de Lis atop Jax Brewery.

The only qualm we had with the hotel is the $10 charge for wifi per day. In 2015, wifi is common necessity, and should especially be offered by hotels gratis.

02/01/15 | Link | Rating: 5.0
133. Thomas J.
The housekeeping staff was knocking on doors at 8am to clean rooms.  

On the final day, with a newspaper at my door and bill halfway slipped, housekeeping knocked on my door and partially opened my door.  (While I was sleeping!!!)

Housekeeping was too loud too early.  Even vacuuming the hallways in the early morning.

The Internet connection was horrrribly slow.

This is by far the worst Omni experience I have ever had.  I could have stayed at the Ritz for the same corporate rate - better believe I will do that next time!!

Also, overnight parking is a ridiculous $36/day!!

19/10/14 | Link | Rating: 1.0
134. Ana M.
So the debate around whether this hotel has small rooms or large rooms ends like this- I stayed in a small room, a petite queen in fact, because I booked a room on expedia, last minute, 1 week before mardi gras. If you don't want to pay retail and you snag the last room available, it's no surprise you're getting a puny room. Wanna pay real fares and book ahead/stay during low season? Surprise! You're getting a sweet, standard sized suite!

Now, is staying in a puny room worth your while? Of course it is! Location is the bee's knees, you get a classy rooftop pool and a ritzy ground level bar. Understated, classy elegance at it's finest.

Rock on.

27/03/14 | Link | Rating: 4.0
135. Robert N.
For a pet friendly hotel, the slightest grass was over four blocks away. The front desk staff, especially Layla, were extremely rude and cold. She hates her job and isn't afraid to show it. The rooms are rather small but the location definitely makes up for it. Housekeeping took multiple calls to have bed linens changed and towels replaced.

Definitely not an experience on par with previous  Omni Hotels stays. Most likely going back to Hyatt after this birthday disaster.

Parking is also $38 per day for hotel guests.

04/06/14 | Link | Rating: 2.0
136. Tina S.
Location, location, location! If you are looking for a perfectly located hotel in the French Quarter, then the Omni Royal is the one you want. Having never been to New Orleans before, I was relying on a map and reviews to find the best hotel for my family. I have made the mistake before of choosing to save money over location in other cities and, as a result, have added several more blocks to our sightseeing. This time we were an easy walk from everything in the French Quarter. While being steps from popular restaurants such as Nola, Antoine's, The Napoleon House and Brennan's, the Omni is also far enough away from the Bourbon Street craziness and the Canal Street noise.

The rooftop pool with observation deck and bar were a favorite relaxation spot. Some hotels do not welcome teenagers in the gym, but my son was allowed to run in the gym as much as he wanted.

Our room had plenty of space and was clean. The only downside were the beds and a somewhat small bathroom. I'm not sure if the pillows were too soft or the mattresses were, but they weren't very comfortable.

The Omni staff was very accommodating. After booking our room on Expedia, I noticed it was one queen bed and not two and called to ask if they could switch us. The change was made with no problem. When we arrived, we still had the single queen room but again, they easily changed us to a larger room. There is an Internet charge of $10 a day but if you register with Omni's free membership program, the fee is waived. Upon checking out, the Internet fee had been added to our bill, but was fixed immediately when we spoke to the front desk.

I gave 4 stars due to the uncomfortable beds, and Internet fees.

04/04/15 | Link | Rating: 4.0
137. Rhonda C.
What a perfect location.  Everything was within walking distance and yet we were far enough away that the action wasn't right on top of us.   The rooftop pool and observation deck was a pleasant surprise.    

Our room only had a queen bed but it was so comfortable, we really didn't care about the size and slept well.   I'd say that the only negative was that the bathroom lacked a vanity so personal items had to be packed up after use.  Crazy as this sounds though, I loved the soap.  

The entire hotel staff were cheerful and helpful, from the front desk to housekeeping.  My husband and I stayed a total of 4 days and we'd definitely stay here again.

22/02/15 | Link | Rating: 5.0
138. J V.
The staff was great. Very helpful people who seem to enjoy the travelers and guests who come through their doors. The doormen have great ideas on spots to have dinner or where locals get their fav meals. It's a beautiful hotel as well with huge crystal chandeliers, fresh flowers and mirrors everywhere. Fancy!

Great location and a beautiful old building full of French Quarter charm! (it is spooky...just saying)

Our room was small (as expected) and well appointed and mostly clean. This is where I give this hotel a 3. I would liked to have given it a 4 but because of the below (and the fact that WiFi is not free in a 4 star hotel) mentioned issue/oversight, I can't.

While going through the bed to make sure we had not forgotten small items, I grabbed the duvet and lifted the cover from it and noticed small blood stains (two from what I saw) on the duvet around the top of the cover. The blood looked old by colour, unwashed and neither my partner nor I had cuts anywhere. This unfortunately was on our last day as we were on our way out. I notified the front desk on the way out and hope that they will take care of this for future guests.

Blood on my bed sheets that cannot be traced to myself or my partner is an oversight that shouldn't be missed by any hotel establishment, let alone one that has a 4 star listing.

Other than the above mentioned detail, our stay was great and beyond checking one's bed sheets for obvious oversights just after check in, I would possibly consider staying here again.

31/01/15 | Link | Rating: 3.0
139. Janice T.
We arrived at 10am on a weekday.  I knew it was too early to check in so I did not even bother to ask.  Imagine my surprise when we were told our room was ready and we could check in.  I did not even have to ask!  I literally wanted to cry tears of joy.  These things never happen to us.  Ever.  We never get free upgrades nor early check-in privileges. If only for that, Omni Royal already deserves my 5 stars.  But even if we were not able to check in early, I still would have given Omni a high rating because of its perfect location and excellent customer service.

Omni Royal is only a couple of blocks away from Bourbon street...it's near where the action is, yet far from its noise allowing for a good night's sleep.  It's at the corner of Royal Street where various galleries are located and where street performers can be found later in the day.  It's also a short walk to St. Louis Cathedral and Jackson Square.  This was really convenient because a couple of the walking tours we attended met at those locations.  

We booked a petite queen room so I expected our room to be small and cramped.  Our room was spacious it felt like an upgrade!  The bed and pillows were so comfy making me want to stay in bed longer.  

The gym was open as early as 5am.  I forgot to bring my headphones but it turned out to be a non-issue because there were earphones available for guests.  The heated outdoor pool was open from 7am to10pm.  Towels and lounge chair covers were provided.  There were even sunblock lotions free for guests to use when we dropped by in the afternoon.  

We usually don't avail of housekeeping services. I did appreciate receiving a call from housekeeping asking if we needed replenishment of bathroom supplies.

Throughout our stay, I felt like a valued guest.  In case I find myself in the French Quarter again, I will not even consider staying anywhere else but at the Omni Royal.  I highly recommend it!

04/08/14 | Link | Rating: 5.0
140. Katherine J.
The hotel's Sales Manager, Jeannine Harjo, is wonderful! My Fiance and I have been working with her to reserve a room block for our upcoming NOLA wedding, and we couldn't be more pleased. She is responsive, accommodating and very professional. The experience Jeannine provides is true example of first-class customer service.

24/03/15 | Link | Rating: 5.0
141. Marcela B.
I knew this hotel was perfect from the moment I contacted the concierge a week before our stay. Peter at the concierge desk not only was he very helpful with recommending excursion for my family he also gave me great restaurant choices. Being from LA I am a foodie and Peter had the best options for my family to choose from. Thank you!

01/04/15 | Link | Rating: 5.0
142. Greg I.
I am done with businesses nickel and diming me. $350 per night for a room the size of a walk in closet, should include Wi-Fi. Now I have to pay extra to facetime with my kids. Ridiculous.

27/03/15 | Link | Rating: 1.0
143. Pete D.
Our stay was amazing! My wife and I recently stayed here for our ten year anniversary. The staff at the hotel made it extra special with a champagne waiting in the room for us and an upgrade to a 'One-Bedroom Suites with Balcony'. In short, it pays to notify the hotel of your special occasion and if able they will accommodate.

The hotel is located right in the heart of the French Quarter on the corner of Royal and St. Louis walking distance from Bourbon Street if you fancy that sort of thing. The hotel is clean, well-kept and elegant. The rooms are a bit more upscale than let's say a Hilton or Marriot but pretty run of the mill. The amenities are standard but the rooftop pool with observation deck is worth a visit. We did not eat at the Rib Room, but heard great things.

The only feedback I have for management is the beds are a bit uncomfortable for the rate in my opinion. Are they horrible, no but I did expect a bit better for the caliber at which the Omni brand is known for and the price per night. Example, the pillows make or break a bed and the pillows were a bit soft. End of the day, a hotel room is merely needed for a great night sleep, so the bed is key!

End of the day if you are looking for a great French Quarter experience, then head to Omni Royal Orleans. It is right in the heart (but not too close to the noise), walking distance to everything and worth the price.

16/03/15 | Link | Rating: 5.0
144. Blair S.
I came here for a wedding this past weekend and the bride's family couldn't have picked a better spot for guests to stay.

I had a very pleasant check in experience and I was even greeted with a glass of champagne upon arrival.

The front desk agents were able to accommodate me in a corner room on a high floor that faced the Royal Garden Terrace. It was no Royal Street view, but I was still able to see St. Louis Cathedral from my window. Can't complain.

All of the employees were very friendly and highly professional. I want to extend a special thanks to Shari and Brittany, in particular, for making sure our stay at the Omni was wonderful. You ladies provided outstanding customer service!

Whether you're here for business or pleasure, I would recommend for anyone to stay at the Omni Royal Orleans. It's located in the heart of the French Quarter and you have plenty of fun things to do, great restaurants to go to, and sights to see just within walking distance.

22/01/15 | Link | Rating: 5.0
145. Danielle S.
They don't even deserve one star. I booked late and this over priced dump is a disgrace. Nice appearance from when you walk in the lobby but when you arrive to your old dirty room,you want to turn around and leave.
A bit of a walk but the best place to stay is the Roosevelt.
Never ever again!!!!!!!!

11/04/15 | Link | Rating: 1.0
146. Wes T.
I very much like this hotel. The location is fantastic, and their garage is great. They have a great rooftop pool and bar, which I highly recommend visiting. The staff has always been good to me.

30/03/15 | Link | Rating: 4.0
147. Steve w.
Tons of charm from the past and present here. Like others say cool pool on top with very friendly staff. Room is more described as a teenagers size room which is fine, I came to New Orleans to see the city and not stay in my room. Overall good location but wouldn't stay hear again.

05/04/15 | Link | Rating: 3.0
148. Nicholas B.
When I travel it isn't really about the room or the location... It's about the service. That's why I choose Omni whenever possible.

My recent trip to New Orleans was no different. On our first night we ordered room service. The food took over an hour to prepare and deliver to our room. After multiple calls reassuring me that it would arrive in less than 30 minutes. When it did arrive a couple of the dishes were not up to Omni standards, to say the least. But two of them were fantastic, including the cheesecake. It wasn't the best in-room dining experience. Sometimes that's just the way it happens.

Here's what makes Omni the best hotel chain. On the elevator, I ran into an employee (a desk attendant) who asked me about my stay. I casually mentioned my experience with room service. He apologized profusely and led me to the front desk where he proceeded to cancel my bill.

That kind of above and beyond service is why I'll always choose Omni!

21/03/15 | Link | Rating: 5.0
149. Nickie A.
Another amazing trip! The staff is wonderful the guys at the front are the best! My husband and I honeymooned in New Orleans and came back a year later to celebrate our one year and the bell hops even remembered us! We will only stay here when we come back to Nola! Ryan, Marty, and Leroy we'll miss you guys!!

05/05/15 | Link | Rating: 5.0
150. Mark B.
Recently spent 3 days at the Omni Royal and overall it was a nice experience.
It is walking distance to most activities and locales you would want to get to, but a couple blocks off Bourbon street so the noise and other unmentionables don't really carry over.
Staff was extremely friendly and helpful.
We'll be back.

01/05/15 | Link | Rating: 4.0
151. Amy R.
Great quality hotel....quiet, right in the center of French quarter....close to everything. Older people staying in the hotel, which is great because I like it quiet.

Stayed in room 376, nice clean bathroom. Shower only, no tub :(.

Small room, but it was enough for us.

07/05/15 | Link | Rating: 5.0
152. Celia T.
Location Location Location!

This hotel is located in the french quarter and VERY convenient to all of of the interesting spots in this area. While getting in from the airport is quite a challenge, once you are here, you are free to walk everywhere.

The room itself was fine. A little smaller and older, but that is how most older hotels are built which is fine. The rooftop pool and view is another great thing that you can enjoy in this hotel during the day or night.

This is one of the best locations as it is just about 3 blocks away from all the good eats and bourbon street. We also walked from this location to a saints game and it was not too far at all!

Would recommend staying here and it would be my first choice if staying in the french quarter!

12/05/15 | Link | Rating: 4.0