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Company Info: Rating: 3.38
Address: 1244 Esplanade Ave, New Orleans, LA, 70116 Hotels in New Orleans, LA
1. Alan L.
I went to New Orleans as a surprise for my birthday. Check in was Saturday at 3pm, and I arrived at 3pm, but was told my room was not ready. The gentleman told me he would give me a free upgrade to a suite, so I followed him across the street and went up to the 3rd floor where the heat was sweltering. Mind you, I'm from Florida, so I'm used to it being hot, but the room must not have been occupied for awhile as the A/C was not on. He turned on the A/C and told me it should be cool in 45 minutes. Needless to say, the room did not cool down to a comfortable level for our entire stay! I slid the bed across the hardwood floors so I could sleep directly in front of the A/C unit. I did complain about it, and they offered me another room on the 3rd floor, but that one smelled like a dog, so I declined. They said they had already rented out the other rooms for the weekend (including the one we originally booked) and that I could go elsewhere if I wanted. Well, looking for another B & B on no notice wasn't even an option. Needless to say, I was very disappointed with the Rathbone Inn. Note: The Rathbone Inn has 2 buildings, I did not stay in the building with the pool, I stayed in the one across the street.
19/08/10 | Link
| Rating: 2.0
2. debbie b.
Ive had to update my review after our last stay. Unfortunately we will never be staying here again. I booked with a young man named Christian and was assured we would have a parking space. Something happened to Christian and alas we did not have a space and this was during Mardi Gras. The manager was hurried and gave us a pass to park and then our car was towed and damaged. Very upsetting to say the least. We had stayed here before on several occasions and I had referred people here. The maintenance man "supervised" the towing and told us initially he hadn't witnessed any damage and then other guests came to us telling us how "rough" the towing people had been to our car. Then the maintenance man said he saw the towing guys come around and rub the car where the damage occurred. The Rathbone assured us they would get the situation taken care of with the towing company and we left town. Now the rathbone blames it on the towing company and the towing company blames it on the rathbone and the police say we need to come back down and take the whole mess of them all to civil court. Do not take anyone at there word who is even remotely associated with this place. Never, ever, never, ever will we stay here or refer anyone here. period.
In addition to the car issue, the bathroom had black mold growing in it and there was a hole in the flooring and we were afraid to walk near it as the entire area seemed shaky. That wouldnt have been much of a problem except it was directly in front of the bedroom and in the kitchenette. The window sills were absolutely filthy as well. Ive attached pictures, see for yourself.
At $350 a night for 5 nights, youd have expected them to at minimum comp us for 1 night for the damage. All I got from this trip was a $1600 plus room bill, a $180 towing bill, and a $500 car damage bill. Atrocious hospitality.
01/05/11 | Link
| Rating: 1.0
3. Arthur M.
A prime location adjacent to the French quarter. Pool + hot tub + excellent service + historic mansion on Esplanade = five stars.
04/05/10 | Link
| Rating: 5.0
4. Penny G.
"I rented this place because i wanted to experience the New Orleans style"
when we arrive it was late so they left a note by office door, it was really hard to opened door, room was clean" flat TV plus" WiFi is free. we had continental breakfast but we didn't had a change to try it because we were really tired and the chance of time, bed was neat and nice covers my room had two room, my only disappointed was the bathroom the shower to small but over all the whole experience was great.
27/02/12 | Link
| Rating: 4.0
5. Cori M.
Our stay at the Rathbone Mansion in New Orleans was simply awful. Accommodations were sub par, management at the location was rude even after being informed of obvious rodent and insect issues, moist and pungent odors throughout the room and being mislead that breakfast was inclusive of our stay. We spoke with Pat (the alleged general manager) who denied that any of what we said was true even after housekeeping staff confirmed. Perhaps the most unsatisfying was when BookIt.com customer care refused to champion our cause - claiming that there was a no-refund policy, a policy to which we were never furnished. We checked out of the facility immediately and decided to defer to American Express after being misled and treated so poorly. Needless to say, we will never stay at this bread and breakfast again nor utilize the services of BookIt.com , without reservation. We further intend to voice our continued concerns from our experience at the Rathbone Mansion and BookIt.com through social media and review avenues so that the public is fully aware of its practices.
01/05/13 | Link
| Rating: 1.0
6. Leala D.
Great stay especially for the price. Breakfast was also a nice touch. Pat was wonderful! Will be back :)
04/01/14 | Link
| Rating: 5.0
7. Joycelyn L.
Excellent hospitality and very welcoming. Free continental breakfast included; they cook something different everyday from chocolate chip pancakes to french toast. They always had goodies/snacks for you to bring back to your room too. My favorite was the banana nut muffins. We ended up getting upgraded to a 3 bed suite, nice living room area too with TVs in practically every room. Free Wifi as well. This place was about a 10-15 minute walk to Bourbon street. Reasonably priced.
03/02/14 | Link
| Rating: 5.0
8. Toby D.
We had my bachelor party in New Orleans and all of the guys stayed here at the Rathbone Inn. What an awesome place! We had the "Mardi Gras" suite. It was the off-season in between Jazz fest and Mardi Gras, so the price was ridiculously reasonable. They offer off-street parking, however, its a tiny lot and they ask that you leave them your keys so they will move your vehicle if it is blocking someone else in. The lady running the office is very nice and I would definitely trust leaving her the keys to my car. The room was absolutely huge. There were 2 twin size beds, a king size bed and a living room with a pull-out couch. The room offered 2 private balconies! One was absolutely huge, the whole length of one side of the building. We felt like kings sitting on the balcony, overlooking the beautiful street. The smaller balcony was a little more rickety, but safe enough for 2 people at a time.
It's about a 15 minute walk to the busiest part of Bourbon Street, if that's what you're after. We didn't mind the walk, but we only stayed one night. It might get tedious if you're there for a longer period of time. I'm sure you could get a quick taxi ride to the hotel if you don't want to walk it.
The breakfast was also really good. Homemade coffee cake and muffins, fresh squeezed juice and coffee. We definitely ate our fill to nurse the hangovers. This place lives up to the legend of New Orleans hospitality. Very kind and helpful owners/managers with great suggestions and a good attitude.
Also, the B&B is haunted. I know that a LOT of places in NOLA claim to be haunted, but the Rathbone actually has documentation of previous hauntings in the room that you can read through. It gives an up-to-date list of things people have seen and heard in the room you're sleeping in! We didn't experience any paranormal activity while we were there, but maybe our partying scared the ghosts away!
I'm pretty sure the prices are exponentially higher during the peak seasons, but if you have the money or are planning to visit during the off-season, this is the B&B for you.
19/08/10 | Link
| Rating: 4.0