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Residence Inn New Orleans Downtown in New Orleans, LA

Residence Inn New Orleans Downtown in New Orleans, LA

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Company Info:

Rating: 3.24

Address: 345 St. Joseph Street, New Orleans, LA, 70130

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    Comments (33):

    1. Matthew W.
    Even though I made a reservation 3 months ago, I got an E-mail a few days before the reservation saying that they were unable to honor my reservation because they overbooked the hotel.  They did make a reservation for another hotel for me at a slightly higher rate, but in a different location.  They said that they were going to give me one night free at the other hotel, but they ended up charging my credit card anyway for that one night.  I heard someone else got bumped from their hotel too, and another Marriott hotel said that it happens all the time at the Residence Inn.  If I were you, I wouldn't even bother making a reservation, because they'll probably cancel it anyway.

    23/11/10 | Link | Rating: 1.0
    2. Elle S.
    This is the longest review I have ever written so it shows how upset I was.....I have stayed at a Residence Inn in Florida for TWO weeks, and even though they are not the classiest or the nicest hotel, the staff was friendly and very accommodating. Now this hotel, we arrive on new years eve, from the minute I walked to the front desk I did not feel welcomed. I asked for a map, and they did not have the one I needed and she said I will have to find another one. How about she tells me where I could find one. So I brush this off, because I could be too sensitive. At 5 AM new years day I walk in asking for a parking pass, first I have to wait because there is no one at the front desk, I ask the security guard if there is anyone here, he tells me that she is coming and calls her name. I ask her for a parking  pass and she tells me that they are full. I told her that they had told me to park there last night and she tells me "I don't know who you spoke to but we are full( with a defensive attitude) . I asked her if I could buy a spot for the next two days that I am staying there (since people will be checking out) and she says she can't do that. I ask her why since they wont be there. She looks at the security guard and asks if she could do that and he says I don't think so. Which does not make sense.  I ask her ok fine where can I park and she says, "At one of the parking lots around here." Which there are not many parking lots around "here". I ask well, which one should I park at and she tells me to turn here and there, and they have parking "there". I ask her how far that is, she tells me 5 minutes. Now that's 5 minutes with a car...We are girls, on New years Day, and she suggest that we walk 10-15 minutes for parking?!?!?!?!?!!!! Then she says well you could park across our parking lot, which is a 1 minute walk from the hotel. Wouldn't that have been the first thing she should have said? [For example: "Well Ms. we are sold out, but you can park at the hotel across our parking lot until the morning", instead of "We are full."] Before I leave to pay $50 for parking, I tell her that she could be a little more friendly and that I stay at a lot of hotels and she should defenitly have better customer service.  The girl just looks at me and the security guard chuckles and tells me that I'm just upset about the parking situation. She leaves and I tell the S guard that I understand the parking issue is not her fault I'm only irate because she was unfriendly, not helpful, and the whole staff has been acting as if we are inconveniencing them AND that for $150 a night I should get a friendly good morning happy new year or something! SO he suggests I park in front of the hotel lobby and come back int he morning to solve my issue, which was the nicest thing anyone had done for me since I arrive at Residence Inn. I will NEVER NEVER NEVER stay here again.

    01/01/09 | Link | Rating: 1.0
    3. Sara B.
    Friendly enough staff but in desperate need of new carpet thru-out.
    There are two sides to the hotel and the rooms aren't any nice or more updated on one side or the other, but one side is more hotel like while the other is more small apartment like so if you have a preference there you might want to ask to either stay on the hotel side or the "warehouse" side (more like apartments). I was also very disappointed that not once in the week I was there did they serve biscuits and gravy for breakfast. For some reason, Residence Inns have my favorite biscuits and gravy and I don't expect them in norhern locales but in the south?

    10/07/07 | Link | Rating: 3.0
    4. Veronica R.
    Poo to the three stars reviews!

    I could be biased based on the fact that to even get a decent sized snuggle hole in Los Angeles, you have to empty out your bank account, but I left this hotel...well...not even wanting to leave.

    Please holla if any of the following amenities doth deserve any less than five stars (and if you do I might just pop you on the head).

    -Full two-bedroom, two-bath suite with fully stocked kitchen and living room for $160 at Christmas time. The only thing less homey was the fact that our Christmas Tree consisted of a hibiscus with lights strung around it.
    -Full buffet style breakfast (i.e. stuff yourself silly you waffle and omelet monger, you!) every morning.
    -Fitness room with machines newer than your fancy ass gym and attached TVs. And flavored water coolers. If that doesn't make you want to work off that egg nogg then fine, stick with the Santa look!
    -Basketball court, tennis court, & heated pool. Cause that's what you do when it's 70 degrees and muggy for the holidays.
    -Walking distance to the French Quarter, and drunken crawling distance to enough restaurants to get your legal bourbon consumption. But hey, what's legal in NoLa anyway? SHOW! ME! YOUR!.... oh wait... Mardi Gras is still a week away...
    -Free drink nights and BBQs Monday-Wednesday every week. Seriously?
    -TV's in every room including HBO, etc. Not that you need to watch TV on vacation. Unless you're Veronica and proceed to get the stomach flu your last two days in town. At that point TV and pillows to hug while in the fetal position are CRUCIAL. That, and a toilet verry verrry close by.

    All in all, I couldn't think of one bad thing about this place. It may not look like much more than the dirty stepcousin of the big fancy Marriott down the street, but where fancy big Marriott might be your millionaire sugar daddy, Residence Inn is like your old rich uncle: and only one of those will make you waffles for breakfast every morning.

    31/12/08 | Link | Rating: 5.0
    5. Cynthia P.
    A solid 3 stars, so far.

    It's damn hard to find at night. The lettering on the side of the building reads, "Residence  n " instead of "Residence Inn." Not helpful. The Chrysler Aspen rolled around the Warehouse District for 1/2 an hour looking for this place. The one way streets in crappy condition, while not the establishment's fault, added to the difficulty level of finding this place.

    The hotel staff were friendly, even at 3am in the morning.

    The parking lot is across the street. Meh. But I could probably use the exercise.

    The free breakfast isn't bad. They have hot stuff as well as fruits, and to go coffee for cups.

    The location isn't bad, but not great. It's not far from anything (the Quarter, downtown proper, the Garden District, Magazine Street)... The trade off is that it's not close to anything. I haven't discovered the eateries around here yet, but it looks promising.

    Happy hour is sorta lacking so far, but it's nice to have "free" dinner as an option.

    The gym is creepy. It resembles a 70s porn gym.

    Free Internet (Yelp's spell check insists I capitalize this word) in the room! And the dishwasher and fridge makes it feel more like home (even though my janky ass apartment doesn't have a dishwasher), despite the outdated upholstery.

    24/03/08 | Link | Rating: 3.0
    6. Jojo G.
    nice staffs but not that good room condition. the condition is almost same as described by other reviews.

    05/03/12 | Link | Rating: 3.0
    7. Scott C.
    The story you are about to read is true.

    7:22 pm. My partner and I are in town moving in a convention. As we head through the warehouse district looking for our hotel, I can't help but think of home. The streets in this part of town are a maze of one way streets. Coming from the convention center requires us to drive around the block before we can approach the hotel going the right direction. Fortunately our GPS gets us through.

    The driveway has enough room for maybe four cars if everyone is considerate. The lobby is small, but the employee behind the front desk is nice enough. She gives us our room keys and lets us know that the parking lot is across the street. (We don't find out until much later that parking is $18 per day in these parts)

    I'm on the first floor in a small apartment like room. There is an efficiency kitchen complete with refrigerator, stove, microwave and dishwasher. A door leads back to the bedroom, closet and bathroom area. The room is clean and tidy but one small piece of advice. If you are staying in an odd numbered room on the first floor, your room is at street level next to the sidewalk. The curtain blocks out the peepers but doesn't do much for the street noise and occasional gang of revelers wandering from one watering hole to the next.

    All in all, not a bad place to stay. I've been in much worse, but also much better. Convenient for a convention (three blocks away) but a bit of a hike for the French Quarter if you're here to party.

    03/11/08 | Link | Rating: 3.0
    8. D J.
    OK place to stay if your working at the convention center, free food from 5-7pm during the week. Free breakfast every day. Suites are pretty big too. Pool, Tennis court, B-Ball Court, Gym.

    02/02/11 | Link | Rating: 3.0
    9. Kevin C.
    Stayed there for one night before our cruise line trip. The hotel was clean and well maintained in general. The breakfast buffet was good. The receptionist was not knowledgeable about the short walk from hotel to the cruise line terminal (via Julia Street). Instead, we walked a big circle before getting to the terminal.

    21/12/12 | Link | Rating: 3.0
    10. Lisa M.
    Stayed here again for FQF this year- hotel is undergoing major renovations and the rooms are better than ever- very modern and clean. The staff is wonderful and always cheery and friendly and went out of their way to make sure we were not inconvenienced by the construction.

    30/04/12 | Link | Rating: 5.0
    11. Big P.
    OLD. TIRED. NEVER AGAIN.

    Disclaimer: we stayed in the "apartment" building.

    07/03/11 | Link | Rating: 1.0
    12. Carey O.
    The mental scars from our stay in this hellhole are still quite fresh.  Here's the short version: we would have rather spent the night in a truck-stop bathroom, with our heads resting in a urinal.

    Here's the long version: The first room we were assigned was filled with rodent droppings; there were bodily fluids caked on the upholstered furniture; and signs of bedbugs.  We left the room immediately.  A woman at the front desk was helpful and gave us a new room.  This room looked similar to an alley-way after Mardi Gras.  It had obviously not been cleaned after the last few guests and had obviously not been repaired or maintained for years.  There was:
    * Vomit on wall
    * Blood on the bed sheets
    * A dirty towel hanging up
    * Semen crusted on the chair
    * Clumps of hair in bathroom
    * Mold in shower
    * A dead mouse outside the door (in later stages of decomposition)

    Realizing that we could not stay here, we began calling other hotels and trying to find a place downtown that had vacancies for the weekend and accepted large dogs.  To our horror, everything was booked; exhausted and in the midst of a cross-country move, we were forced to stay in this hellhole.  Afraid of rodents, roaches, and disease, we wiped down the two wooden chairs and rested in them with the lights on; when morning arrived, we left immediately.

    We were abused at this hotel. Stay away!

    03/07/11 | Link | Rating: 1.0
    13. Chas F.
    This hotel is SO awesome! This will be my new hotel when in NOLA! They are in the middle of remodeling the whole place so it is a little out of sorts. That did not matter to me whatsoever. The room was amazing!! I've never been so happy with a room! It was super clean and everything was new and freshly painted. The windows are still the old warehouse style windows but that's perfect if you ask me. You are in the "warehouse district." The 2 bedroom was
    SO big! Both bedrooms had plenty of space, the kitchen wasn't huge but was ample enough. The living room/dining room was my favorite! You stepped down 3 steps to a huge living/dining room with a wall of windows and a tall ceiling. The only negative things I encountered were a screaming child crying for its mother walking thru the atrium where all the rooms are. There is only 1 bathroom. But it's good sized and I can live with that! Next time I'll put my kids in the bedroom by the atrium and I'll take the 2nd one since I'm a lighter sleeper. I will def stay here again when I go back & I can't wait! This is by far my favorite hotel ever!

    18/05/12 | Link | Rating: 5.0
    14. Dia N.
    I was happy with my stay here. They are under construction right now shut it never bothered us at all. Our room was beautiful and like brand new. The space was very comfortable and it is an easy walk to the quarter. I was not a fan of the free breakfast. I like free, but the layout was not good. It was too crowded and the eggs were like rubber. With so many amazing breakfast places in Nola I don't know why I even tried.

    All in all I would absolutely stay here again. It was priced right and very comfortable.

    28/04/12 | Link | Rating: 3.0
    15. Scott G.
    Location and room were fantastic. I would happily stay here again, but approach it differently. The parking is not valet, they have you park in an exterior lot. They said the parking is $22.40 which is a bargain, until you realize the lot you're parking in is $20 overnight without having to tell the hotel anything. The other drawback was the breakfast. They have it in an adjacent building, which is fine. The problem is when it's crowded, there is not much room to maneuver where the food is, and the selection is pretty sparse. There was no fruit, not even bananas. They had some strawberries in syrup, but I don't think that counts. So in closing, scope out your own parking and breakfast. Otherwise, the accommodations are great. The location is also near Cochon, Butcher, and Ugly Dog.

    19/08/12 | Link | Rating: 3.0
    16. Rachel W.
    Impressed with our stay so far.  Arrived last night and I can't find anything to complain about and I think this is going to be a great hotel for the rest of our trip.  You can tell the hotel has been very recently renovated, they've done a fantastic job.   Definitely don't go by the old reviews from before the renovation.  

    $33 for the taxi from the airport (not including tip)

    When we checked in we asked the front desk who we should call for food delivery, she was super nice and gave us a bunch of menus.  She recommended "Magazine Pizza" and we called them and were really happy with food and service. (See my full review)  She also recommended a restaurant near the hotel too (Cochon) which we checked out today for lunch and really liked.  (See my full review)

    Arrived in the room and it was exactly what we wanted.  Nice big suite, great kitchen, table for two, nice pullout sofa with chaise lounge.  Nice clean sheets, clean towels, just perfect.  The desk is great, as is the position of the TV.  You can swivel the TV to watch it on the sofa, or while working at the desk, or while sitting on the bed.  Nice TV too.  The separation of the sink from from the shower/toilet is also great.  We really like the thermostat controller in the room, it really does keep the temperature exactly how you want it, very nice.  They even include Paul Mitchell shampoo and conditioner.  I know, right?  Moving up in the world!  Seriously impressed with that small touch.  

    The free breakfast in the morning was great.  They have two waffle makers and even include strawberry toppings.  Also included was eggs, potato pancakes, sausages, activia yogurt, assorted bagels, breads, muffins, and fruit (apples and bananas).  Tea and coffee, juices, etc too.   Oh there was also hot oatmeal and you could add raisins and brown sugar, etc.  We didn't have a problem finding a seat and there is also outside seating (beautiful morning).  

    There is a tennis court/basketball court, and a pool (decent, not luxury)

    The area outside the hotel has a bunch of really great restaurants within walking distance which is a huge plus.  

    You can hear people if they're talking outside your door in the hallway, otherwise, you can't hear your neighbors (super plus)

    If you're going to be attending a conference at the convention center, the location is awesome.  6 minute walk (3 blocks) max to the convention center (which is a huge plus in the heat!)

    Zero complaints from our end.  Hope this stays for the rest of our trip :)

    13/10/12 | Link | Rating: 5.0
    17. Deepti S.
    Great location and not too far from the French Quarter and the Bug Museum. Our stay was extremely relaxing and enjoyable. I loved the layout of our suite. Great kitchen and appliances. Place is clean staff is super polite and eager to help out. Pool is warm even on the cold days hot tub is great. I felt at home. I can actually get used to a place like that. If I lived in New Orleans I will rent the place here. Great restaurants just walking distance from the hotel. Emrils signature restaurant is just 5-10 minutes walk.
    Great galleries all around and most days we just walked to the French Quarter.
    Special shout out to  the front desk staff as they kept a packet ready for me to find  Yoga studio, Whole Food and the kid friendly places. It was so easy for me to start the week and sail through it. I will be recommending the place to our friends and family.

    My shower was a bit slow and the happy hour was overly unfriendly to Vegetarians.  I hope they will make note of it and try to a bit about it!!

    27/12/12 | Link | Rating: 4.0
    18. Tonya B.
    If you need to stay near the convention center, this is the hotel for you. Stayed in the 2 bedroom and it was lovely. Very spacious and everything looks brand new, I'm guessing its been recently updated. Full kitchen, all stainless steel appliances. Comfy bed and flush down comforters. Front desk very helpful. Breakfast was good also. Only con was parking is $22 a day and the lot is across from the hotel. But that was expected free hotel parking is very rare in New Orleans.

    17/05/13 | Link | Rating: 4.0
    19. Peg B.
    Salad for happy hour!  This place was just fine for an inexpensive close to downtown hotel.  We were out and about most of the days and could have soup or keep wine or milk cold when we got back.  Do not expect any special service or assistance with your bags.  Very tight unloading area.

    05/01/14 | Link | Rating: 3.0
    20. Lauren S.
    As a guest, I think this hotel is pretty good.  Our room is clean, nothing has gone missing, and the staff are all very nice to my dog (pets are welcome with a non-refundable $100 cleaning fee).  We're not paying to stay here (covered by my boyfriend's work), so I can't really gage how much I like it vs. how much it costs.

    However, my boyfriend is very frustrated with the business-end of this hotel.  He coordinated rooms for his production staff and there have been a number of misunderstandings and out-right mistakes.  So buyer beware if you are a travel coordinator.  In my experience, there are other hotels that are more accommodating for film/tv/event production crews.

    01/05/13 | Link | Rating: 3.0
    21. Brandon D.
    Good staff! They have good free breakfast and Monday - Thursday they have evening social. Good God staff. This hotel deserve 5 stars. Super good housekeeping. Clean room Evey night. They have a nice Cort yard with a pool and tennis courts.

    24/05/14 | Link | Rating: 5.0
    22. William C.
    Well say they do have a friendly staff here, which only makes everything better. The room we were assigned has 2 bedrooms, very spacious,  and the bathrooms were very clean. Overall was impressed. The only things that need to be addressed, is the dog park location, even with bags available to pick up after your dog, some folks fail to do so. Somewhat smelly in that area. The carpeting on the stairs could use some replacing as well. Our carpeting could also use a thorough shampoo as well.

    14/06/14 | Link | Rating: 3.0
    23. Chun M.
    Good location with short walks to WWII museum, Aquarium and French Quarter.  Lots of local restaurants within a couple of blocks.  The hotel consists of 2 converted warehouse buildings wrapped around a central courtyard.  A lot for guest parking is across the street for a daily charge.

    We had a 2 bedroom suite with 1.5 baths that got us going faster in the mornings.  Our room was closest to the breakfast/reception room and laundry but wasn't too noisy despite the foot traffic. The room has a full kitchen with a real stove & oven and a large fridge & ice maker.  Everywhere we go these days, we carry more computing power than the Space Shuttle, so FREE WiFi is essential.  A complaint we had that wasn't the hotels fault was a rowdy group above us that broke their window at 4am, raining glass down in front of our window.  The management apologized and said those people had left.

    Breakfast was very good usually with eggs, potatoes, sausage or bacon, pancakes or French toast.  There were 2 make-it-yourself waffle irons with toppings like chocolate chips and blueberries, which my son went crazy over.  The afternoon managers receptions were good too, offering free wine, beer, soda and snacks.  My wife took advantage of the nicely equipped fitness room, which included a weight machine, a few treadmills, ellipticals and even free weights.  Outside, there's also a small tennis court that doubled as a basketball court as well as a pool.  2 gas grills allows guests to BBQ, that I wanted to do but we just didn't have time.  Overall it was a very pleasant stay.

    10/04/13 | Link | Rating: 3.0
    24. Karen W.
    We stayed here for a half week, choosing this location due to its proximity to the convention center. Check in was quick and easy, and the front desk clerks were friendly and always very polite.

    There is a nice little courtyard, with an impressive looking gas grill, pool, basketball court, seating/lounging area, and walkway. There is a tiny dog park here off to the side for those that bring their dogs.

    Amenities also include a basic fitness room, open 24/7, and free wi-fi. There is a hot breakfast in the mornings which I enjoyed. Each day they had such items as scrambled eggs, 2 types of sausage, grits, oatmeal, waffles, and potato pancakes. For drinks there was soda, water, coffee, tea, and juice.

    While the hallway to our room smelled musty and felt damp, our room was fine (We got the standard king size room). There are 2 TVs in the room, one in the living room and 1 in the bedroom. The kitchen is nice in that there is a full size fridge, dishwasher, microwave, stove, and all the kitchen utensils and drink ware you would need if you were going to cook a meal in your room. The room itself was spacious, and the bed was comfortable. The A/C unit worked fine, and the bathroom was very clean. Our room faced the courtyard, and while we could hear people playing games on the basketball court outside, we couldn't hear any neighboring rooms so sound retention seemed to be good.

    This location is close to the wonderful Cochon and Cochon Butcher restaurant, so if you want some good eats, walk over a short distance and you'll be there!

    Overall, a good experience. If I need a hotel room around the convention center again, this is the place to stay at!

    08/11/13 | Link | Rating: 4.0
    25. Jeff B.
    No issues here.  Provided breakfast was OK and saved me a few dollars.  The room was quite comfortable and well taken care of.  I would stay here again if in the area.  Staff was very friendly and helpful from arrival to departure.  Great recommendations.  Easy walk to the convention center.

    11/11/14 | Link | Rating: 4.0
    26. howard b.
    Been there since Nov while on a film. Nice staff, including Melissa and Michelle. I like the kitchens in each room, but if you book here ask for a room in the Atrium as it's nicer there and the separate rooms and full kitchens rock!!! Also good gym. It's small but has why I need for a 45min work out each am. Thanks for a nice stay everyone!!!

    23/01/15 | Link | Rating: 4.0
    27. Trina J.
    One could say that all Residence Inns are created equal. I would have to disagree. Each one has the same concept, but their qualities make all the difference.

    After three stays, I can say this is a great spot if you want clean basic amenities in the Warehouse District. The furniture is contemporary, the beds are comfortable and the appliances are stainless steel. There is an adorable Courtyard in the center of the property and it is perfect for enjoying the weather.

    Parking fees are pricey but you can probably find onstreet parking within a short walk. Note this will require a few circles around the block. If you are not up for the challenge, bring your wallet. If you are fan of saving when possible bring your hawk eyes and patience. I like the free breakfast offerings. It has a Southern flair on most days.

    The Rusty Nail, Lucy's, Dino's, Cochon, Howlin Wolf, Tommy's and The Metro are all within walking distance. You can stagger in without cab costs. .. All the more reason to choose this spot.

    22/09/13 | Link | Rating: 4.0
    28. Susanne H.
    This will be a long one.

    The positives.  
    The location is decent.  We were able to walk to the outlet mall and downtown pretty quickly.  During the day this was fine, but at night, we took a  cab, there were just too many areas we didn't want to be alone in.
    Staff allowed us to check in around 10:00 am.  
    The room was spacious.
    Breakfast, I don't understand what all the complaints are about.  The breakfast was amazing, eggs, home fries, sausage, biscuits and gravy, fruit, cereal, Belgium waffle maker, bagels, pastries.  They had it all!
    The staff was very accommodating and friendly.
    They have a small area for dogs.
    The area by the pool looked nice and relaxing (too cold to try it out)

    The not so good:
    Part of this hotel is form converted condos.  That is in the atrium section.  That is where our room was originally.  We went and checked into the room.  There was a lot of echoing noise from the atrium area but that wasn't our main problem.  There was some type of buzzing noise coming from the room.  We went to the front desk and they sent maintenance up.  He wasn't sure what it was but agreed it was very loud.  We moved over to the regular side of the hotel.
    Our new room was spacious and clean, but our bathroom was over-run with black ants.
    Each time we took a shower, the fire alarms would go off, for 15 minutes at a time.  The alarms going off did nothing, no one called to check on us.  Saturday night when they wouldn't stop going off, we took them down and called the front desk.  They sent maintenance up, he changed the batteries and put them back up.  They went off again the next morning when we showered.  We weren't even taking hot showers.

    Overall, this is a nice location and decent hotel, it just needs some serious updating and a good scrubbing.

    24/11/14 | Link | Rating: 3.0
    29. Erika H.
    Staff was usually very friendly. Breakfast staff was usually no where to be found. We were in a two room suite and I was stuck on the pull out couch. Was very uncomfortable and loud outside. Good location from the convention center if you can't be right across from it.

    01/04/15 | Link | Rating: 3.0
    30. Rick M.
    I've been a Marriot loyalist for well over a decade and have achieved lifetime platinum elite status. This means Ive stayed at hundreds of their hotels but by far this is one of the worst experiences ever. They allow pets and there were dogs in the room next-door to me barking throughout the night for all 3 nights. I was told there were no other rooms to move to. Additionally, breakfast ends at 9:30 on the weekend. Hello, this is New Orleans. People don't wake up until 930 on the weekends. Mandatory valet parking $34/night + tax. And last but certainly not least, my wife had to fly out of town for the day and I asked them to schedule a 4:30 AM cab. Of course they forgot to do that and we were scrambling at 4:45 to find a cab on the empty streets in the surrounding area and almost missed the flight. Terrible experience and will never come back

    16/05/15 | Link | Rating: 1.0
    31. Christina V.
    I really enjoyed my stay here from Nov. 14 - Nov. 18, 2014. I had a 2 room suite and shared a room with a colleague. It was a well sized room with great climate control, very comfortable,  and overall nice amenities. Breakfast was complementary and was delicious. ..a. waffle station, hot and.cold.buffet.... great stuff. While I would stay here again, there were some annoying facets of the stay that bear mentioning.

    *every time someone was in the shower, the smoke alarms went off.  They were hideously loud too....and it happened only when someone was in the shower.  Very annoying and front desk manager didn't seem too concerned about it when we told him (and my friend is a silver Marriott member).

    *one morning when I went to breakfast,  I was scolded by an attendant in the dining room to go back to my room and put shoes on. I had slipper socks on. Granted, I know it says on the door that you must wear shoes in the dining room, but to single me out when others had only socks and/or slippers on was really outputting. .surely there was something else more important for her to focus her attention on?

    01/12/14 | Link | Rating: 4.0
    32. Lisa L.
    Nice location. Clean and roomy for a suite. I only wish it had two doubles.

    The staff are friendly and informative. There is street parking available if you're lucky enough to happen upon a spot. That'll save you $40 a day if you plan to overnight through Residence.

    Also, if your venue is the convention center, you're only a couple of blocks up.

    08/03/15 | Link | Rating: 3.0
    33. Michael E.
    Standard Residence Inn.  I received a one-room suite but am a status member of Marriott so am not certain if that is standard.  Generally speaking, Residence Inn rooms are a bit larger than your standard hotel room and have a kitchen with full fridge.  What makes this place great for me is its location and courtyard.  

    The hotel is located in the Warehouse district of the city and so not in the French Quarter.  It is within easy walking distance to some great restaurants (Boca / Couchon / Root), convention center, museums, and pretty easy walking to the FQ action.  You're outside that action and so it's quieter and not as packed were you to stay in the FQ.  The hotel has a very large courtyard that includes a pool and ample seating areas.  There was also a tennis court.  It's a great addition to an otherwise nice, yet simple, chain hotel.  It's a good option if you don't want to stay in the FQ but still want to be close by.  It's a great option if you're staying for more than a few days and want a kitchen/fridge.  It doesn't really have that Quarter vibe but your close enough to walk to it.

    20/01/15 | Link | Rating: 4.0