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Royal Sonesta New Orleans in New Orleans, LA

Royal Sonesta New Orleans in New Orleans, LA

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Company Info:

Rating: 4.05

Address: 300 Bourbon St, New Orleans, LA, 70130

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    Comments (189):

    1. nic f.
    hulamom and i stayed here during her birthday jaunt and it was actually pretty lovely.  the location is pretty good, especially if you're a newbie and you don't ever want to leave the quarter.  commander's palace (hulamom's fave) was booked her b'day night but the concierge got us in...and added a free bottle of bubbly.  yay, royal sonesta!  plus there were rolling blackouts (it was july, y'all) and they loaded us up with lightsticks on our way back in every night.  very thoughtful!

    13/12/07 | Link | Rating: 4.0
    2. Lisa M.
    I was visiting NOLA a few months ago (a little late to review) and had a great experience at this hotel.  I was not actually staying at the hotel, but I certainly will next time I come around.  My first night I had dinner at the hotel restaurant Desiree and ended up forgetting my wallet on the table in front of one of the big windows that looked out onto Bourbon Street.  I didn't realize it until nearly noon the next day.  I was going to be traveling for six weeks and NOLA was my second stop so I had a lot of money, movie tickets, credit cards, checks, id's, you name it in there.  When I called the restaurant and hotel to figure the whole thing out they were SO helpful, pleasant, and genuinely caring.  Not only that but one of the security guards had actually picked up my wallet and turned it in for me to find with everything in tact!  I left him a tip as a thank you with the manager and it was the best money I spent during my entire vacation, and that is saying a lot.

    21/03/11 | Link | Rating: 5.0
    3. Andy P.
    Real nice. Well furnished rooms, great service, quick retrieval of car from parking garage every time, great staff attitudes. It was a little noisy from the foot traffic on Bourbon Street until at least 3 AM but it's right in the middle of the Quarter and that's what you get if you want to stay there. I only paid $129 - so check around before you pay a lot more than that. I may have gotten a great deal or some of the other yelpers may have paid a little too much. Then again, they didn't give me any champagne!

    03/06/08 | Link | Rating: 4.0
    4. Greg I.
    I stayed here for two nights during my first trip to New Orleans. I didn't book the rooms but I think we ended up having three or four for New Years 2007. The hotel is very nice and clean, rooms are great, service friendly, and I really can't remember much else though. I think it could have been attributed to the hand grenades down on Bourbon St. though.

    26/02/08 | Link | Rating: 4.0
    5. Fred G.
    I have to say this is the best hotel to stay in the French Quarter. The hotel is top notch and the staff and personell is superb! KATHY with guest relations took exceptionally great care and concern for us when my wife got ill. We had to go to the hospital, missed our flight, all.after we. Checked out and she accommodated us for the evening after having no place to go. Thank You Kathy, Thank You Royal Sonesta. Fred Gil, Huntington Beach, CA

    27/04/11 | Link | Rating: 5.0
    6. roaches F.
    Royal Sonesta New Orleans is always so consistently good, I wonder why I stay anywhere else. From the way the bellmen greet you at the curb, through the check-in/registration staff, followed by the room-cleaning crew - everyone treats you as a welcome guest with a precision, grace, and such a high level of professionalism that is evidently very hard to duplicate elsewhere. I've stayed at 8 or 9 hotels over the past 20+ years in the Quarter and off Canal, and no one does it better - excepting the Ritz-Carlton, which due to price is in a whole other world. But compared to the others in and around the Quarter, you cannot miss with the Royal Sonesta - the location is superb for foodies grazing and drinkers pub-crawling; the rooms are so clean and well-appointed; the beds are just right for sleeping; the showers have plenty of water pressure and hot water and are very spacious; and the hallways free of litter and the other unsightly detritus that seems to wash up onto other French Quarter hotels. The Rotal Sonesta truly understands the anticipation and the excitement of staying away from home in a far-away place, and they clearly do the best job of accomodating their clients. I heartily recommend the Royal Sonesta to anyone who appreciate both the value as well as the price - you can get a room for around $100 pretty much year-round - a bargain compared to all those other places nearby. If you choose to stay at the Royal Sonesta, I guarantee you will not be disappointed - are you willing to risk your hard-earned dollars and precious leisure/vacation time on something else that may not measure up?

    21/02/10 | Link | Rating: 5.0
    7. Leigh K.
    Last weekend I had an incredible weekend in New Orleans with my family. The amenities are great, but even with the Expedia package deal on flight/hotel, I gasped at the price for the room we had. After considering the hotel's location in the French Quarter, it makes a lot of sense though, and turned to be worth it. It's walking distance from The Court of Two Sisters, Cafe du Monde, and many local shops I enjoyed browsing, including a wonderful knitting shop called the Quarter Stitch. Harrah's is a couple of blocks away and if you're not up for walking, there is a cab stand on the corner.

    Since this hotel encompasses an entire city block, it is home to a gift shop, a couple of restaurants including the lovely Begue's, as well as multiple bars. At the Mystick Den we saw an amazing jazz show featuring vocalist Betty Shirley. If she's playing, do not miss her.

    Dear families, I've heard that if you stay on a room that faces out to Bourbon Street on the weekends, it can be quite loud. We were lucky to get an inside room facing the courtyard and pool. There's no reason not to go to New Orleans these days. Bring the commerce back!

    13/07/06 | Link | Rating: 4.0
    8. Susan B.
    My husband and I really enjoyed this hotel. It has a great location in the French Quarter. The seventh floor staff was pleasant and helpful. We would gladly stay here again.

    28/06/11 | Link | Rating: 5.0
    9. Laura S.
    Stayed here last spring on a trip to New Orleans, perfect location right in the heart of bourbon street.  Rooms were large and very clean..cute courtyard and pool area.  The best touch was they provide doormen 24hours a day!  They are really helpful in suggesting places to dine, or shop, etc.  Love the stay I had here!

    13/01/09 | Link | Rating: 4.0
    10. Jennifer I.
    Great place to stay that's in the heart of Bourbon Street. Very classy and you can walk to everything. Good experience for me and I will return.

    25/07/09 | Link | Rating: 5.0
    11. A Z.
    **Location - You can't beat it. right on Bourbon...you can stumble right back to your hotel room after a day/night of partying.  
    **Room - Clean, bed comfie, pillows ok,  bathroom supplies good, shower pressure weak,  toilet flushes like Niagra Falls (shouldn't have a problem there).  lol  
    **Room Service - food was good, pretty fast
    **Staff - Great .....all of them!
    **PJ's coffee in the lobby - most of you will need this in the morning!

    10/07/11 | Link | Rating: 4.0
    12. Gennie G.
    I stayed here with family for a summer vacation which turned out to be a great location. It's in the heart of where you'd want to be with everything walking distance from sight seeing, restaurants, and shopping. Accommodations are standard and the rooms we got had a balcony which made it even more enjoyable. If you can get a good deal on a room with a view I highly suggest it since it can be very relaxing to just sit outside and enjoy the surroundings. Of course there are always drunken people but you learn to just sleep through it and ignore it. Finding fruit in New Orleans seems to be very hard and this hotel had plenty of if.

    31/08/09 | Link | Rating: 4.0
    13. megan R.
    i simply can't say enough about the staff at the royal sonesta. when our wedding was canceled by our original venue 5 weeks beforehand, juan and rachel stepped in to save us from sheer panic here in colorado. from then on, the usual pre-wedding stressors were significantly reduced knowing we had such an incredible team behind us. on the day of, we were impressed non-stop by juan and the rest of the staff (just-right attentiveness, mind-reading, and adored by our guests). the food was amazing (i hear), the courtyard breathtaking, and our suite perfectly romantic. no worries for me = fun and happiness all evening. this is an event everyone will still be talking about years from now. don't even wait until your first wedding is canceled. do it perfectly and do it right the first time at the royal sonesta!

    13/11/12 | Link | Rating: 5.0
    14. Jeff W.
    (This is from pre-Katrina, although I've heard the Sonesta's caliber of service has not changed at all.)

    Loved it. Every moment of it. Everybody was very tolerant and super polite - from the busboy to the front desk staff to the bartenders at the Mystic Den, a great place to begin or end the day. A top-notch hotel. Step from the maddening crowds of Bourbon Street through the front entrance, and you're suddenly in the relaxed opulence of a fine hotel.

    Sure it's pricey, but you cannot be any more conveniently located in the city. It is worth every dime. Fond memories will always abound of this hotel. We especially loved the courtyard suite we booked for Carnival for four years in a row (#3216 comes to mind) where we could relax and party with the other guests (some returning from prior years) while listening to WWOZ (a gem unto itself).

    I've been there other times throughout the year and would highly recommend it to anyone for lifetime memories.

    14/03/07 | Link | Rating: 5.0
    15. Cindy E.
    We stayed at the Royal Sonesta in mid April 08. We had just completed a week of helping to rebuild a home for a family who lost it in Katrina. We were tired and in great need of comfort and peace. We found it here. We requested a room on the courtyard but were put in the back of the hotel facing the river. Not too scenic but absolutely quiet. The room was small but more like a little gem than tiny. Clean, nice furnishings, comfortable bed- and I am picky! I take sponge in my suitcase to sleep on but didn't need it. That says a lot. Very nice staff.
    It's right on Bourbon Street which is the craziest street in town but just walk through the door of the hotel and it's a world away. It takes a little walk of 5 minutes or so to reach the water front which is the main part of town. That just gives you a chance to see other neat streets and beautiful buildings. Our stay was $175.00 per night.

    18/04/08 | Link | Rating: 4.0
    16. Timothy A.
    I stayed here when I attended the Mid-South IASA: Insurance Accounting & Systems Association Conference. I'm a tax software guy....don't I sound like I have the most boring job in the world ever? I really don't. My company rocks.

    Anyway, the hotel is very nice. Much classier than I was expecting seeing how it's literally in the heart of Bourbon St. The Royal Sonesta is quite a bit bigger than one would realize. Just like all the other blocks, the ground floor has retail bars that you can just hop into, grab a beer, and continue on your way. However, inside, they have a very helpful staff of bell hops dressed in blue and yellow. They had sold out the night before, so my room wasn't ready on time, but they held onto my luggage while I walked around Bourbon St. getting re-aquainted with the area.

    The rooms themselves are nice. Relatively standard, though the bathrooms were actually surprisingly upscale (again, this is all relative). The price that I paid for my room with two twin beds was 149.00 per night, but the door indicated that it could be as expensive as $450.00, which I can only assume is the Mardi Gras price.

    I haven't stayed in a whole lot of places in New Orleans, but I could definitely appreciate this one. I'd go back.

    04/11/07 | Link | Rating: 4.0
    17. Dan D.
    Ask for a balcony, the few dollars for the upgrade is worth it.  The last time I was there was a week before Katrina.  At the time they accepted pets and I had my dog with.  They made my stay a memerable one, the staff was welcoming.  The lobby with fine furnishing is controlled after dark.  The location is in the middle of the quarter, you have easy access to all the must visit places all in walking distance.

    19/10/09 | Link | Rating: 5.0
    18. Fred S.
    Beautiful hotel, super friendly staff, clean, more than enough room in the room! will stay there again next year!

    17/05/10 | Link | Rating: 5.0
    19. eric g.
    This has been on my list of places to review for a few weeks.  

    I find myself roaming the French quarter each year.  The Royal Sonesta is quite simply my favorite place to stay in the city.  The hotel is clean, safe and the staff takes tremendous care of you.  In addition, it overlooks Bourbon Street.  

    The rooms are not huge but sufficient, very comfortable, and clean.  Lets be clear though, nobody goes here to sleep, do they?  If you want  a place to sleep after roaming the French Quarter, I would not recommend this place.  If you can sleep through anything, you'll be OK.  The bands quit playing about 4:30 am. The food is good, not great but the service is impeccable.

    You  are within walking distance of Harrahs.  If you go there please look for my money.  I've left it there two years in a row.  Also, you just a few blocks from Jackson Square and the French Market.  

    In short, this is a great place.  It has a rich history and a flavor all its own.

    05/11/07 | Link | Rating: 5.0
    20. Clark H.
    We stayed at the Royal Sonesta the last weekend in August. This is a great hotel, but we made the mistake of asking for a balcony overlooking a side street, which turned out to be very noisy. The hotel is right in the heart of the action and if that's what you're looking for, I can heartily recommend it, but ask for a room that faces in towards the courtyard.

    29/08/10 | Link | Rating: 4.0
    21. Andrew S.
    Stayed here from July 25-28th.

    Was down for my cousins 21st birthday party turned family get together.

    This hotel has a great location if your down there for drinking. They have a nice pool, hotel parking, restaurants, conference rooms, and rooms with balconies.

    You are pretty much across the street from some of the shadier (Hustler/Ricks/etc) clubs, but I never felt "un-safe". There are two entrances, with the side one locked except by room key access.

    Hotel rooms are nice, and large. Cleaning staff are friendly and efficient.

    We took advantage of the concierge services. To my knowledge, there are two guys who look cliche Louisana Man (Tall, Bulky, Shaved head Minor Facial Hair) and overall gave very good recommendations and helped up figure out what to do that day. Our flight on Sunday was cancelled, and when I made the mistake of telling him I was stuck there for another day, he corrected me and said "You have been blessed with another day in this great city"

    Was 175-180-ish Friday and Saturday night, and 105 on Sunday...
    BARGAIN.

    28/07/08 | Link | Rating: 4.0
    22. Nostalgia J.
    In my New Orleans love hangover, its tempting to give the Sonesta 5 stars, just by merit of housing me for that glorious week. But alas, I've been reminded how much it costs.
    See those $$$$?
    Its an accurate description. And with great gouging comes great responsibility. I shouldn't have a single complaint, but I have several. There's a lot of good, so I'll start with that.

    The hotel is beautiful. Hideo-gorgeous is how I like to describe it: Big chandeliers, big flower arrangements, paintings, mirrors, marble floors, a lush courtyard with its fountain with water lilies and coi. Its grand and tacky to die for. We requested a balcony with a courtyard view, and it was beautiful. The 3rd floor pool is beautiful -but no spa. Wah.

    It is as central as can be, bustling right on Bourbon, which can be great or not so great, depending on your taste and purposes.
    There's 2 fantastic (for Bourbon st) restaurants contained within it. Desire (****) and Begue's (*****) as well as a swanky jazz club, Irvin Mayfields, and bar Le booze.
    The staff is great - door men to bellhops to maids.
    Our King bed room was large, comfortable and clean, regardless of the unappealing stains on the carpet

    The not so good:
    -Its on what has to be the nastiest, seediest block on Bourbon. There's plastic hurricane and pizza joints every few steps, and even better, gross nudie bars facing the front entrance. Their goons try to pull you in when you walk by. I saw horrified mothers shielding their daughter's faces as they walked by the graphic pics adorning barely legal, et al. Nice of Larry to bring some culture to the Quarter, eh?
    Not very romantic.
    -There was construction in the hotel. They contained it pretty well, however, muffled, but infuriatingly persistent knocks and bangs would wake me in the a.m. -and most of those a.m.s, I had hangovers ranging from mild to severe.
    Completely unacceptable.
    -The water would not get hot when I wanted it to, and scalded me when I didn't expect it. I wanted a hot bath, got a tepid one. I washed my hands and got burned. Annoying.
    -The Fiasco:
    I upgraded my room to a balcony, specifically because I have a neurotic need for fresh air when I sleep. I specified that  when I booked. The balcony was not private, (ok, fine) but shutters that latched at one time were painted out of commission. Front desk guy was a bit snotty even when I asked if there was an additional upgrade so I could sleep well.
    There was not. He did later send up an "engineer" to "see what he could do" as in unstick the latch so I could secure the shutter.

    That poor guy was so nice, and I was mad, but ready to tip him generously. BUT in the end, the manager wouldn't let him do anything, because IF there was a fire, they would be liable -some bullshit, unaccommodating, and a waste of my time. I was really mad about that. I asked clearly and in advance for what I wanted, I paid for it, and I didn't get it. Bad service on management's part. No apology. No perks. No air while I struggled to fall asleep.

    Regardless, of all my complaining, I am really a fan, however, the consideration of cost slapped some perspective into me.
    I would probably stay again, only if I could get a really good deal, but all things considered, I think next time I'll look elsewhere for my private balcony, quaint room, lower price, and therefore, expectation.

    28/11/09 | Link | Rating: 3.0
    23. Veronica S.
    Very nice hotel ideally located right smack in the middle of Bourbon Street. If you need peace and quiet to get a good night's sleep, request an inside room. Otherwise, if you're facing Bourbon, you will be up until 4am with all the noise.

    Staff is very friendly and concierge is extremely knowledgeable. I would definitely recommend the city tour you see on the brochure at the concierge desk. You get to see the city in a smaller tour bus that has access to places that larger tour buses don't.

    Hotel bar/lounge is very nice and classier than most of the places in the neighborhood with live jazz on most evenings. Hotel restaurant (Desire) is great for a casual bite.

    Did have a small cockroach or two in my room but hey, it's hot, it's muggy, and you're on Bourbon so it's to be expected.

    05/07/08 | Link | Rating: 4.0
    24. Chuck H.
    This is a really great hotel.  First class service and most of all the best location on Bourbon street.  Parking is very expensive, be forewarned.

    08/10/10 | Link | Rating: 4.0
    25. Julia B.
    We hosted an awesome balcony welcome party at the Royal Sonesta balcony suite on friday night for our out of town wedding guests. Despite some RUDE front desk attendants who wouldnt let us check in well past our check in time ( 3pm), we ended up having a GREAT time. The hotel provided us with a bar/bartender who kept the drinks flowing. the balcony suite was awesome and we had a lot of fun throwing beads at tourists. The adjoined bedroom seemed kind of necessary and nobody really spent time in there, but was great for storing things.  Would definitely do it again!!

    12/05/10 | Link | Rating: 4.0
    26. Tru T.
    I loved my stay at the Royal Sonesta! All the staff were friendly, knowledgeable and wonderfully attentive.  The hotel was absolutely gorgeous and its location in French Quarter could not be beat.  The rooms were clean and comfortable.  Others have said they were charged for Internet. I was not, so they may have changed their policy (or perhaps it was free for me since I had a group rate since I was there for a conference).  For live jazz and a drink, I only needed to take the elevator down to the lobby to the Irving Mayfield's Jazz Playhouse.  I attended meetings in a couple of different ballrooms . They were attractively decorated and spacious.

    The bed was a little softer than I would have liked and, although the hotel had a coffee shop and offers room service, I would have liked an in-room coffeemaker. But these were very minor issues. I miss the sumptuous treatment and would stay there again in a heartbeat.

    30/07/11 | Link | Rating: 5.0
    27. Clayton T.
    The Rooms are nice and the place is clean and it is an historic landmark right in the middle of the French Quarter.  Get a 2nd floor Balcony room facing Bourbon St if you want to experience Bourbon St from above.  Get a courtyard room if you want to have a little more peace and quiet.

    16/02/11 | Link | Rating: 4.0
    28. Tobi D.
    My husband and I stayed here for our 1st wedding anniversary.  We made sure to mention that at the front desk in the hope that they could bump us up to a nicer room at no charge.  And they did!

    Our room was a suite complete with wet bar and living room area.  About 8 minutes after we got to the room there was a knock on the door.  The hotel management had sent up strawberries and champagne with a note that said "Happy Anniversary".

    Our room had a view of the south so we could see the river to our right.  We were 2 blocks away from my favorite daiquiri place and the oyster bar downstairs is still my favorite to this day.  

    I can't wait to go back to New Orleans and I'll definitely be staying at the Royal Sonesta as long as they have rooms available.

    13/01/09 | Link | Rating: 5.0
    29. Amme P.
    It's maybe not as fancy as it was when I stayed there in the seventies, and Bourbon street is certainly louder, but it is still a gorgeous hotel.  And at 109 a night, you can afford to go to Commander's for supper.  

    Definitely SKIP the rooms with balconies on Bourbon Street.  It's WAY too loud, and twice as much!

    03/08/08 | Link | Rating: 4.0
    30. Nicole M.
    Stayed here for a weekend in Dec. with my boyfriend. If I ever go back to Nola I would definitely stay here again. Rooms are nice and clean. I love how the hotel is right on Bourbon St. Close to everything. We got a great deal, otherwise I think this hotel is a little pricey.

    17/02/11 | Link | Rating: 5.0
    31. clb k.
    This was a nice location for my first stay in NOLA. The staff was friendly and very accommodating. I would have to say our concierge was exceptional and geared us in the direction of The Napoleon House (review to come). My bed was super comfy, but my neighbors were a bit loud as the walls were paper thin. They were also smokers, but for some reason or another the hotel did not divide floors up into nonsmoking and smoking. Main downside was the windows did not open! The smoke was really a choker from my next door neighbor even though my room was nonsmoking!

    I figured it would be cool to stay on the Bourbon Street side of the hotel, but this is not suggested. The street-goers were really loud even though we went during non-Mardi Gras time.

    The water in the bathroom was hit or miss. Either really cold (even after the warm up) or really hot on my second day (almost scorching). Overall, I would suggest the Royal Sonesta if it is your first time in NOLA.

    P.S. - Please visit the reflexology tui-na shop off Chevres one block east of Conti!!! This was the best massage I have received ever!!! It tops my massages in Thailand and the tui-na places here in NYC.

    11/11/08 | Link | Rating: 4.0
    32. Debbie M.
    Ok so bourbon street was fun but I would not stay on it again.  The rooms were small the maid service was awful the room was dusty and the ac didn't work too good.  Our view was of a roof with trash on it and we checked in on a Wednesday. It is conveniently located.  The bellman and front desk staff was friendly  but the hostess at desire was the rudest I have encountered.   Common areas are nice.

    15/10/12 | Link | Rating: 2.0
    33. Carla L.
    Best hotel in NOLA hands down.  I love that place and will also stay there.  It was a mystery hotel through book it and I lucked out.  Upon check in they decided to upgrade me to a suite.  Heaven!  The reason I love the hotel because it has old school charm but it's clearly a 5 star hotel.  The pool area is the best I've seen so far and there's a bar by the pool.  They play jazz downstairs late at night.  The bed was comfy.  I LOVED IT!!

    09/08/11 | Link | Rating: 5.0
    34. Peter W.
    The bar is amazing. Dropped in for happy hour. Relaxing jazz, mojito and alligator for $10. What a deal.

    Perfect location that brings you back in time.

    18/08/11 | Link | Rating: 5.0
    35. Anjanette M.
    my sister and i recently stayed at the Royal Sonesta and had a lovely time.  the room was clean and cozy, the bed wasn't the most comfortable hotel bed i've ever had but was decent, and the hotel staff was great.  my only real complaint would be the hot water, or lack thereof.  anytime either of us showered, we kept it on the hottest setting and only got really warm water with fluctuating levels of warmth.  i can't say it was ever "hot".  it was warm enough for showering, though, and i probably wouldn't have really wanted it much warmer but it would have been a nice option.  

    we ordered room service for lunch once and it was delicious.  

    i would stay here again and would certainly recommend it to a friend.

    27/07/11 | Link | Rating: 4.0
    36. Regan C.
    You want to have a GREAT time in New Orleans? Come to the Royal Sonesta. Its smack dab in the middle of Bourbon Street. What that means, is you can walk out of your hotel, and there's like a million bars and gentlemen's clubs right outside. You drink and party at night, and take the morning to recover and prepare for the next night of drinking and partying.

    Ok, as for the hotel itself, its a pretty nice place. Nothing "great" that really stands out, but it does have a pool which is good for stay cool in the hot humid weather, as well as a small workout gym with 2 treadmills and 4-5 weight machines. If you want an upscale hotel, go down a few streets and go to the Westin or the Harrahs. But if you want to have fun in the French Quarters, the Royal Sonesta won't disappoint.

    17/08/09 | Link | Rating: 4.0
    37. Terry S.
    One of the nicest places I have ever stayed!  The Royal was located in the heart of the French Quarter, making our nights adventures so convenient.  The staff was very friendly, even upgrading our room to a suite!   The room itself was great, huge, very comfortable bed, very spacious, with basically anything you could ask for.  The TV was old and lacking a lot of channels, but honestly if you go to Nola to watch tv, then you should expect to be disappointed!  What I loved the most about the hotel was the old style, the decor, and the feel you got when you walked through the front doors.  The lighting was incredible, so many old style glass chandeliers throughout the hotel.  The artwork on the walls reminded you of the hotel's history and age.  Fresh flowers were everywhere - amazingly large displays of them, intermixed with water displays and fountains.  When we were checking in there was a wedding taking place in the courtyard in the center of the hotel, which just added to the overall experience.  

    Overall, a great time was had - the service, beauty, and quality of the stay all ranked very highly in my hotel experiences, thus earning a 5 star rating from me!  I would definitely stay here again!

    04/10/10 | Link | Rating: 5.0
    38. kerry L.
    We stayed here for our honeymoon in May. We were upgraded to a huge suite in a private courtyard area because they knew it was our honeymoon. When we walked in the room It took my breath away. The room had two stories the first level being an elegant living room and the second level being a beautiful bedroom tremendously large. On the coffee table the Vice President left a card congratulating us and a complimentary bottle of champagne. The room was also so silent at night you could hear a pin drop even though we were right on bourbon st.

    Now for the service unbelievable. Our safe was acting funny so we called the front desk they had someone there to fix it w/ in 5 minutes. The man came in the room and was very respectful of our privacy. They made the whole thing seamless. Everything there was seamless. There were tons of service people around but they made there jobs looks so easy you didn't even notice they were there.

    The pool area is phenomenal. The food great. I would stay here again and again and again. Highly recommended if you are willing to pay a little more and in return be rewarded with phenomenal service

    26/05/09 | Link | Rating: 5.0
    39. Terra S.
    My husband and I were married in May 2000 at the Royal Sonesta.  We had 150 guest from the Los Angeles and San Francisco area.  Everyone enjoyed the hotel and loved the location of the French Quater.  The hotel has the southern charm and new orleans style that we were looking for and the food was excellent.  
    We were married in the Courtyard and used the Grand Ballroom for the dinner reception.  It was hard to explain about a sit down dinner as most Southerners have cocktail hour receptions, but they accomodated us.  One of the touches I loved were the tall candelabras all over the room.  Beautiful.

    30/01/08 | Link | Rating: 5.0
    40. Rob W.
    THE  place to stay to get a balcony overlooking bourbon street and party all the time. It's all happening below you and right outside your door. If you like to get some sleep, better go somewhere else, it is non stop on bourbon street every weekend.

    19/10/09 | Link | Rating: 3.0
    41. Randy F.
    Great staff, great coffee shop & jazz club, great location. The rooms are nice but certainly not "royal". However, for such a perfect location in the French Quarter, the Royal Sonesta is a great choice. Know what you're getting into by staying on Bourbon Street, but our room was surprisingly quiet! We stayed on the back side. If quiet is important to you, make sure to ask. I can only imagine that staying on the Bourbon Street side gives fun to watch out the window, but is quite noisy.

    20/07/11 | Link | Rating: 4.0
    42. Olivia G.
    We normally stay at Le Pavillon, but for Christmas we wanted to be smack dab in the middle of the Quarter.  

    When we arrived at Royal Sonesta the hotel was decorated beautifully with lots of Christmas trees and nifty Nutcrackers.  They put a lot of thought into dressing the hotel for the holidays.

    The service was fantastic and there are multiple bars/restaurants throughout the hotel to satisfy your every need.  We stopped at Mystick for a nightcap every evening since our little one was with us and we couldn't hit the bars, and the bartender made us scrumptious holiday drinks to take up to our room.

    They also have a mini Starbucks in the lobby with tasty pastries and muffins.

    This was a great place to spend Christmas and I would recommend it to anyone visiting New Orleans!

    16/01/09 | Link | Rating: 5.0
    43. Tom H.
    We have stayed at the Royal Sonesta Hotel in New Orleans three times now, and will be more then happy to return.

    The hotel is smack dab in the middle of everything that Bourbon Street has to offer - the good, bad and darn right strange. The Royal Sonesta is a shoal of peace and quiet in a mad sea of fun, food, drink, and sound.

    You will pay for a balcony overlooking Bourbon Street with a nearly sleepless night. If that is why you are there - that is perfectly fine. We prefer the rooms facing the pool and large internal courtyard.

    Our room was a good size, the king size bed was comfortable as were the pillows. The hotel staff, at all levels, were extremely helpful and responsive.

    There are a couple of weak spots. The wireless hotel phones were nearly impossible to answer. They had to be 10 years old and badly designed. Strangely, the toilet was super loud and super hard to flush. Weird...

    All things considered, the Royal Sonesta Hotel in New Orleans is a great place to stay - not cheap - but worth the price.

    24/05/09 | Link | Rating: 4.0
    44. Meghan B.
    Convenient location, walkable to most parts of the city.  It does sit right in the heart of Bourbon Street, which is worth seeing even if you decide within 5 minutes that it's the last place in the city you'd like to be.  The rest of the French Quarter is right there, and it's fun to stroll around those other areas.  Really, we walked everywhere in the city (other than the airport) from here.

    Hotel itself is clean, comfortable, with great meeting spaces and a friendly staff.  I didn't use the pool but it seemed to be quite popular, with plenty of room to lounge and even a little bar nearby.  If I weren't there attending a conference (which to me makes things awkward) I'd be planted there, too.

    Price was fair, but like most hotels of this caliber, internet was not free (10 bucks per day, until noon the next day --so if you buy it late, you get even less bang for your buck).  This is a pet peeve of mine, but nothing new to this type of hotel.

    I'd certainly stay here again.

    21/06/09 | Link | Rating: 4.0
    45. Barry M.
    Just a wonderful experience. Sure it is on Bourbon Street but you can ask for a room away from the street and the ambient noise is no different than other cities. The suite is huge, beds comfortable, staff amazing and the performers in their jazz club are super. Across the street is the Musicians' Park where I heard some great music. The deal I got for the room was for a 3 star hotel and I got near 5 stars value. When in NOLA stay here

    18/01/12 | Link | Rating: 5.0
    46. Ateet A.
    Awesome hotel. I have been here twice now and love it as it is i the middle of everything as the only hotel on Bourbon Street and really truly in the middle of all the action. You could go bar crawling, and then just walk up into your bed. The reason I like this hotel so much is the service I have received each time I have been there. The staff is very courteous and I will give a special shout out to their AMAZING conceirge, Milton. He knows everything about everything. Every restaurant he recommend was great, and every place he recommended we should go see was worth it. If you have questions about the city, definitely go say hi to Milton and he will point you in the right direction, plus he is always so full of life! Greatest person on the Royal Sonesta Staff, even though you all were great, he is like the face of Royal Sonesta!

    02/08/11 | Link | Rating: 4.0
    47. Joey R.
    I was in New Orleans for the night and stayed at the Royal Sonesta Hotel in New Orleans. The location is by far the best part of the hotel as it locates you in the center of everything going on.

    The rooms are fairly small and considering we had a top floor room the view was horrible. The hotel staff was not very helpful and the in hotel dining was average. If the hotel had a lower price point I think I would of expected perhaps a little less for my night in New Orleans.

    The bed was spot on comfortable and the whole hotel gives you a very welcoming feeling in the heart of New Orleans. I would definitely shop around next time I stayed in New Orleans before staying here but if you can find this place at a cheap rate than book it up!

    14/05/09 | Link | Rating: 3.0
    48. Bernard A.
    Situated in the heart of the French Quarter but managing to keep the rabble outside of its front doors, this is an great choice for those who want to be in the midst of it all. It was our first trip to NO and we considered some more established hotels like W or Sheraton but decided for our first trip, we wanted to be in the hear of the French Quarter. From our arrival to departure, this was a can't miss. The friendly and engaging doormen and bell hops are out of central casting. The rooms, while a little small, are well kept (I think the size is a reflection of the age of the hotel rather than an effort to cram you in like in NYC). Further, if you choose a room off of Bourbon, the hotel is suprisingly quiet at night. We were able to easily partake in great restaurants, music tours in and near the French Quarter. The location is a definite plus.

    23/01/12 | Link | Rating: 4.0
    49. Tiare F.
    You know I was going to only give 4 stars, just because I feel that I usually always give 5 and I really should be more discreet? But factually; I had nothing at all to complain about.

    We were there for Christmas, wanted to go during a low season, if that exists in the French Quarter, and this may perhaps be it. Yes there were party people there, but for the most part the people were locals coming to enjoy what is theirs.

    I wanted to go and photograph, late night, long exposure, tripod work, and the people that were out at all hours were great -super friendly, as were the staff of the Royal Sonesta.

    Also the people that were staying in the hotel were very friendly -it was happy holiday's comments every where, the halls had a long row of decorated trees, there was really good jazz in the club at night, and the breakfasts that we had in the restaurant exceeded expectations.

    What all of the this equals is 5 stars. My stay was all good, and no bad, our room was tastful, the bed really comfortable, room on the 3 floor was quiet.

    I would go back to stay in a heart beat!

    03/01/10 | Link | Rating: 5.0
    50. sar h.
    even in the heart of hurricane season, our romantic getaway was amazing at the royal sonesta. there was champagne chilling on ice when we got to our room, and the concierge had a list of suggestions to make our new orleans weekend unforgettable.

    the perfect location of the hotel (right on bourbon) allowed us to enjoy ourselves without having to worry at all.

    highly recommend this hotel as well as taking advantage of the amazing concierge who has lived in new orleans his whole life.

    12/01/13 | Link | Rating: 4.0
    51. Coleen H.
    I love this hotel. My initial impression wasn't great because the front desk guy was very unpleasant. We had paid for access to the R Club but he neglected to give us the correct key to use for it. It is not uncommon for two women checking into a room with a King bed to receive less than satisfactory service from registration and I am sorry to say this was the case at the Royal Sonesta. But, all other staff were fantastic. Housekeeping, bell captain, R Club assistant Sheri, front doorman, Malcom, were just the nicest and most helpful folks. Also, the Irwin Mayfield Jazz venue is a must. For the price of a cocktail, we heard wonderful tunes from the great James River. Oh, and Desire for food is also highly recommended.

    14/10/12 | Link | Rating: 4.0
    52. Jennifer P.
    I loved this hotel..

    You walk in and you are at the heart of the French Quarter.  The staff is super friendly and always willing to help.  

    Another good thing is how clean the place is....  Beautiful location and easy to walk everywhere.  There is a parking garage so park and don't worry about your car until you leave....  

    If you don't want to leave the hotel then enjoy jazz right there and get some drinks at the full bar.   I had my sister and daughter with me so if you stay here as a family trip or with kids in general then just make sure you get them off Bourbon street prior to dusk since that is when the party begins.  No need for it to be Mardi Gras.  

    If you want to stay in a great place and location then this is your place.....  Looking forward to going back soon.

    19/11/09 | Link | Rating: 4.0
    53. Doug R.
    The balcony room was really small, despite being described as having lounge furniture and a coffee table by the reservations clerk. The room barely fit a king size bed, tv, and suitcase valet. It was, however, clean and reasonably well appointed.

    The staff of the hotel was fantastic. Extremely warm and helpful. Especially the bellmen.

    Location is very good if you are planning to spend time on the French Quarter.

    Downside: cost. The rooms themselves weren't too pricey, but everything else starts racking up very quickly. The food/drinks/coffee/parking/etc are all very expensive.

    05/09/10 | Link | Rating: 3.0
    54. Cameron Y.
    Great place to stay mostly for the great location! Right in the middle of it all. Beautiful decor and friendly staff.

    06/07/10 | Link | Rating: 4.0
    55. Yolanda F.
    Came in during Memorial Day weekend to listen to jazz and hang on for the midnight Burlesque show.  My husband and I were seated in the front near the band.  Music was great, nice ambiance...but we were IGNORED!! Not one hostess came and asked us what we wanted to drink.  We were seated there nearly half and hour and many other couples who were seated after us and all around us were served.  My husband and I left the hotel with many apologies from the woman that seated us.  

    Most of my experiences in New Orleans were fairly good, but this one just broke the camel's back.  Not sure if they didn't take too kindly to couples who look a bit different from the norm.

    01/07/11 | Link | Rating: 1.0
    56. Kevin B.
    Royal Sonesta - Best Place to stay @ Bourbon St.

    This was my the third trip to New Orleans and I had stayed here for my brother's bachelor party (which was such a better choice than Vagas) so I decided to give the Royal Sonesta a try with my wife.  We had stayed at the Ritz before and enjoyed that location but we thought it was a little bit farther from Bourbon St than we wanted.

    This place was worth the change.  You are staying in the heart of Bourbon Street but are treated like your staying at a Ritz.  We thought the other hotel guests would be loud (we like to party AND sleep, ya know?) but they were not and most where considerably older than us (we are in our late 20s).  

    One of the funnest parts about the hotel was that they have live jazz most nights and its inside with AC (which is really nice when its hot outside).  We listened to the music every night and loved it.  The bar outside is a great place to have a drink while you wait for friends to arrive.  The pool on the third floor has a great atmosphere.

    If your looking for a place to stay on Bourbon, willing to pay a little more (by LA standards this place is CHEAP!) than for a dive hotel, and value good service, don't think twice and stay here, you'll love it.

    p.s. They have rooms with balconies overlooking Bourbon but I only suggest that if your ok with music blasting until 3 in the morning.  We had an adjacent street room at it was perfect.

    08/06/11 | Link | Rating: 5.0
    57. Shell P.
    On my recent stay here, I enjoyed the uniqueness of this hotel and the entire experience. While there are many positives about the Royal Sonesta, I found some disappointments also.

    Highlights:
    - Historic beauty and great architectural design (including beautiful courtyards!)
    - Fabulous location right in the heart of the French Quarter
    - Most staff were incredibly friendly and helpful
    - Access to amenities: pool, gym, restaurants, coffee shop, meeting rooms, lovely smelling toiletries, free wi-fi access, night-time security
    - Comfy beds
    - Gorgeous and fabulously fragrant flower arrangements in the lobby

    Disappointments:
    - My non-smoking room got wafts of smoke (from the vents, I think) on most evenings.
    - Very thin walls. 'nuff said.
    - Temperature control in room didn't seem to work.
    - Balcony rooms very noisy... if you're there for business and not for Bourbon Street festivities, be sure ask for a courtyard room.
    - Some staff were quite rude (operator hung up on me twice when requesting maintenance)
    - Parking $31/night
    - Wired internet access charges
    - Small-ish bathrooms

    04/02/11 | Link | Rating: 4.0
    58. Alena B.
    My mother and I stayed in this hotel for a business trip of hers.  We opted for a Bourbon Street room even though we were warned about the noise.  It was a typical weekend and the noise didn't bother us at all.  I am so glad we stayed on that side.  The staff was amazing...particularly the concierge who helped us plan some excursions!  He took lots of time with me and helped me choose which tour I wanted...I had already taken a swamp tour but wanted to take my mom on one, so we found a different one for us than I had had before as well as a plantation tour.

    The food in the hotel is good (we only had breakfast there...we were a little more daring for lunch and dinner) but pricey.  I would definitely stay here again!  You are right in the middle of all the action!

    12/04/11 | Link | Rating: 4.0
    59. Bernadette V.
    I stayed here during a conference, and really enjoyed it! It's located right on Bourbon street so it's really easy to get to great restaurants, cute shops, and see lots of history. I stayed Sunday through Tuesday and didn't experience any of the noise others have mentioned. I'm sure weekend nights are different.

    I arrived at the hotel about 2 hours before check-in, and when I asked if I could check in early, the front desk lady rushed my room. I grabbed lunch and when I came back after 45 minutes, my room was ready. The room itself was awesome! So clean, so roomy, and just really comfortable.

    I felt really safe staying here. There was a door man at all times, and they had security officers in the evening.

    I did encounter a problem with my key card. On the first night, I wasn't able to get back in my room and the front desk told me that the cards are really sensitive and to keep it away from cell phones, credit cards, or anything with magnets. For reals? There was another guy in line behind me who had the same issue.

    Overall a great experience and would definitely recommend this place.

    27/01/11 | Link | Rating: 4.0
    60. Dana W.
    My new husband and I went for a long weekend to New Orleans to celebrate our honeymoon and a special birthday. We were advised that the Royal Sonesta provided excellent service and so we picked that hotel for that reason. It was a little more money than we would normally spend on a hotel but because of the special occasions, we splurged.

    We were disappointed in multiple ways in what we had expected to be the special touches that would make it worthwhile to stay in a hotel of that caliber. We had problems with pre-ordered amenities not arriving as scheduled (or at all) and it took over a week after returning from the trip of having to deal with the hotel manager to try to get reimbursed.  The concierge was unhelpful and snide about his customers (he talked negatively about other hotel guests to us as though we would understand because we were cool like him). We did not get our newspaper in the morning. We did not get our requested early morning wake up call on the morning of our departure. The bellman promised he'd help us get a cab for the airport, but he wasn't there, nor were any bell staff. Since our return, I had to call the hotel numerous time to try to resolve the problems.

    While the room was clean and quiet and the staff was generally congenial, the service was really what made this a disappointing experience.

    And they KNEW ahead of time that this was our honeymoon!! We did get complimentary champagne but as an APOLOGY for the first service screw-up.  Then and throughout, they never once asked us what they could do to make us satisfied customers.

    An update, 1 month later: After we returned from NO, I sent a letter to the General Manager of the hotel, explaining what happened and asking him to call me to talk about it. I also asked for some sort of recompense and suggested two nights of our stay credited back to us.  It has been one month and he hasn't called, emailed, or written - ZERO response or acknowledgement.  My feeling: A hotel with good service would acknowledge and try to correct it when their customers don't have a good experience. This hotel just went to a 1 star for me for that reason. I realize others have had very good experiences there - but woe be the traveler who doesn't!

    07/05/10 | Link | Rating: 1.0
    61. Jeff R.
    This is probably the nicest hotel ON Bourbon Street. In fact, it encompasses and entire city block (Bourbon to Conti to Royal to Bienville). We had a beautiful King Room with a balcony overlooking Conti Street, not too far from the corner on Bourbon. To say it was noisy is an understatement. But if you want to stay on Bourbon, this is something you have to contend with. I'm not exaggerating when I say the noise goes non-stop from midday till at least 4AM. In a town that has 24-hour liquor licenses, this is just the reality of things. I was not too mad, I somewhat expected it. To complain about it is like complaining about how there were too many people for your comfort at Times Square on NYE.

    I'm the kind of person who doesn't really care too much about accommodations. I don't stay in the room much, except to sleep or shower. So long as there's a lock on the door, a shower and a maid that comes every day with clean linens, I'm pretty happy. But when it's all very lovely and clean well tended to, that makes me extra happy. That pretty much describes our experience there.

    Like all hotels, they try to nickel and dime you to death. It was not too surprising to see they charged for Internet access -- $9.99 PER DAY! Again, I am not spending too much time in the room. But in a city where you don't know your way around, having access to the Web is crucial. I opted for an AT&T Monthly Wifi plan for only $9.99. It was spotty at best and it seems like I had to log in like three times every time I logged it, it worked for what I needed it for.

    Not that I used either, but they have a swimming pool (it was off season) and a gym. So if either one of those things appeals to you, they have it. They also have several restaurants attached to the hotel. Stella was the one we chose. It's on Bourbon, so that pretty much guarantees it's going to be over-priced. Still, it was good, better than most of the tourist traps around there.

    All in all, we really enjoyed our stay, Dunno if I would stay there again, but only because it's on Bourbon and can be very noisy depending on where your room is. I'd suggest asking if they have any rooms that overlook the much quieter Royal Street side.

    26/01/11 | Link | Rating: 4.0
    62. Lori M.
    A last minute vacation turned into a wonderful vacation in part to the fantastic staff at the Royal Sonesta.

    While I was returning to NOLA, it was a first visit for my BF. So, I wanted to be sure that it was memorable and perfect. Of course, we had to stay on Bourbon Street. In addition, I wanted to be sure that we could sleep soundly when we were ready to do so. If that wasn't enough, it was also important that the hotel ambiance reflect New Orleans. I mean, why stay in New Orleans at a hotel that feels like New York? I'd just go to New York.

    So, asking for the world, I was prepared to be underwhelmed when we checked into the Royal Sonesta. Wow. The hotel ambiance was all New Orleans. Good so far, right?

    Next, the check-in was delightful. The staff at the desk was immediately helpful. The bellman was fun and efficient. Everyone we spoke with was helpful, kind, and fun. These folks know how to be ambassadors. The staff here sure changed my mind.

    If you want to stay in the thick of things with the option to escape, this is the place to stay.

    24/03/11 | Link | Rating: 5.0
    63. Lisa B.
    I love this hotel, it's my favorite place to stay in New Orleans.  The rooms are small but so cute and charming.  It's rather quiet too considering the location right on Bourban.  You can't ask for a better location either, you're right there in the middle of all the fun.  The staff is super sweet and helpful and the valet even gave me directions, very patiently I might ad.  My only complaint is how high they raise the rates during peak times.  If you find a good rate for this hotel, grab it, it's worth it.

    22/10/12 | Link | Rating: 4.0
    64. Greg E.
    Stayed at Royal Sonesta for a conference and liked the place very much.  You get the feel of old New Orleans with the courtyards, balconies, gardens while getting all the flash of a nice, new and modern hotel.  Obviously the location is great being right on Bourbon Street but if you are bothered by noise get a courtyard room because the street balconies are expensive (but I like to flash for beads).

    Lots of choices down in the French Quarter but if you are coming down you should seriously consider the Royal Sonesta.

    04/07/11 | Link | Rating: 4.0
    65. Adam M.
    This is a tired hotel located right in the heart of the action.  If you are going to participate in the action, then you'll like the location as everything is within walking distance. If you are here for anything else, well, it is going to be too loud and obnoxious. My room was literally falling apart (shower head, curtain rod, etc.) and the street sounds come right through the windows, including from the hotel's loading dock directly below my room.  The bedding was the only thing that seemed fairly new and clean.  The staff was friendly and there is free, slow wifi.  Otherwise, I was not impressed.

    25/02/12 | Link | Rating: 2.0
    66. Megan W.
    CAJUN Bloody Mary's! I have to write this because I searched yelp up and down for a true bloody mary on Bourbon St. Finally I came across this place by accident, with pickled green beans. LOVE LOVE LOVE.

    18/07/12 | Link | Rating: 5.0
    67. Melissa W.
    Our experience was pretty awful.  First, the guy at the desk tells us that the deluxe king room we had reserved was not available.  We asked why, since we had reserved that type of room, and he informed us that room reservations are just requests and the room type is not guaranteed.  What?  We were somewhat grumpy about this, so as revenge (we think) he put us in a suite with ONLY A SOFA BED.  No real bed.  Massively uncomfortable.  Thankfully, after we complained the next day, the hotel comped our stay for that night and moved us to a real room.  But we already had bad feelings for the hotel.  The nasty clerk was quickly christened DB.

    The hotel was fine inside, but the towels always smelled like split pea soup - really gross.  I recommend airing them out for a while before you use them.

    Not the hotel's fault, but next time we will not be staying on bourbon street.  Fun to check it out, but not fun to emerge from the hotel the next morning onto a street that smells like vomit.  But the beignet place across the street was great for breakfast.

    Would not stay here again, not worth the money.

    01/12/12 | Link | Rating: 1.0
    68. Cassie S.
    I got this deal on hotwire great price, great location, and would definitely stay again.

    07/11/12 | Link | Rating: 4.0
    69. Jason K.
    clean and nice pillows. cant say the same for bourbon street. be sure to have an extra $36 a day for parking if you drive

    28/07/13 | Link | Rating: 4.0
    70. Adriana K.
    I have stayed here over the years and always enjoyed it. Amazing Bloody Marys in the bar, you can get a coffee to go in the coffee shop with a shot of Bailys and the rooms are pretty nice as well - oh, and its on Bourbon street!  And as such, its crappy driving to and parking is expensive, but once you're there, you can walk all over the French Quarter.  Definitely ask for a room not facing Bourbon if you want to sleep soundly - it has a pool that is more about the bar than the pool.
    A great consistent standby - great location, with some added bonuses.

    26/10/11 | Link | Rating: 4.0
    71. William A.
    Excellent staff , well except for the concierge who had a little bit of a an attitude, Any time I needed anything or needed to ask a question the staff here was very quick to respond and answer.
    If you want to stay on Bourbon Street this is a great location. But be forewarned. If you get a room that is on Bourbon or on a side street the party noise goes on until late in to the night, early morning.
    The room was clean but small for the price. Lots of lights but it turned into a puzzle to figure out what switch combination got them to come on. The bathroom was small also but modern and clean.

    Overall a nice place with a great staff. If it wasnt for the staff I would give it 3 stars but because of them its gets 4.

    08/11/11 | Link | Rating: 4.0
    72. Mia S.
    Horrible experience. Stayed here while trying to get some cool air from Isaac's destruction. Also happened to be Decadence weekend. The hotel was noisy non-stop. People were screaming, laughing, going crazy next door at all hours. Not entirely the hotels fault but you'd think they would try and keep "quiet hours" at least between 2 and 6 a.m. or something. People were literally screaming down the hallways. I know it's Bourbon, but you'd expect a little more class from this hotel.

    Not only were the people noisy, the toilets are incredibly loud. They're like those forceful flushing toilets at airports and you can hear EVERYONE's toilets flush around your room which kept us awake when people weren't screaming at the top of their lungs.

    At one point, we stepped outside to walk to the House of Blues and one of us immediately stepped on a piece of glass. Obviously this isn't the hotels fault, but when we walked back inside with blood dripping everywhere, the woman at the front desk told us she was with someone and then ignored us completely until we pulled up a hand full of blood. We asked for some assistance. She gave us two small bandaids and aimlessly pointed and said "the bathroom is that way." When we walked in the direction she pointed and pulled on a door she screamed at us and said NO, NOT THAT DOOR. We opened another door that took us to a courtyard with a bathroom about 100 yards away.

    The hotel was full of cops in the lobby standing around doing nothing. With all of the cops and the front desk woman you'd think someone would give a shit, but they all just stared at us like we were insane for accidentally stepping on glass and needing something to stop the bleeding. Even if they thought we weren't staying there and came in to get a band-aid, their reaction was inhumane. If someone is dripping blood, you tell the person you're helping to hold on a second while you get some freaking gauze, I think they would understand.

    We also asked for a roll-away bed and were told there weren't any left. 10 minutes later we had a knock on the door and there was a guy standing there with a roll-away bed. No call was made to tell us he was on his way. He set it up and lazed around, primping the blanket on top, waiting for a tip.

    Oh, and don't let the lobby fool you. The rooms look nothing like it and they are far from elegant.

    The only good thing about the hotel is the location.

    06/09/12 | Link | Rating: 2.0
    73. Spanky P.
    I must say I was very impressed by the staff of this hotel.  There were a few bumps due to construction going on, but the staff couldn't have responded more appropriately.  

    The pool was nice, inviting, great way to cool down from the Nawlins heat in August.

    23/08/11 | Link | Rating: 4.0
    74. Jake M.
    We met Jacari the front door bellman, we were immediately impressed.  Truly a great person that loves his job.  We stayed on the R-Club level and it was worth every penny for the happy hour and breakfast buffet.  Karl from the R-Club is an awesome bartender and people person.  He will tell you anything you would like to know around or on the outskirts.  We had an overall great time , everyone was truly friendly and welcoming.  If you have pets it is about a .25 mile walk to find grass.  The noise was never an issue for us.  This hotel is where we will return to on our next visit.  Also the Sonesta sends out great email blasts for discounts.

    15/06/13 | Link | Rating: 5.0
    75. Debbie C.
    A remodeled old hotel in the middle of the music. My room was on the third floor overlooking Bourbon Street. Good music and funny conversations all night long. I was tired from walking all day so I could sleep. Beautifully designed courtyard garden and pool, but I checked in too late to get a room on that side. The hotel was full.  Superb room service breakfast and staff. I wish I'd tried their restaurants but I'd had fried fish in restaurants and didn't want dinner. My room was nice and saw families with children staying there. I would stay there again because I like Bourbon Street. Not a hotel for quiet types.

    14/04/13 | Link | Rating: 4.0
    76. Debra S.
    Disability Accomodations at the Royal Senesta Hotel, New Orleans.
    June 2011
    Disabilities come in all shapes and sizes. Most people think in terms of the well known and visible conditions, such as mobility issues, deafness, blindness... But there are many more little known conditions that are just as devastating for a normal life. Getting accommodations for these is often a tough and frustrating battle.

    The Royal Senesta Hotel of New Orleans, and in particular, the Director of Guest Relations, Katherine Jolivette, took the opposite tack. Before we even arrived, they went above and beyond my expectations in trying to create a safe place for me. Upon our arrival Katherine personally met us in the lobby and took us up to a room that had been specially prepared, went over the steps they had taken and asked if there was anything MORE they could do.  I travel quite a lot, and have never seen a hospitality staff this hands on and attentive to detail. She acted like I was the only person she needed to be concerned about, taking as much time as needed, and never made me feel rushed or like an inconvenience. I found out later in the evening that she was also coordinating three weddings that day!

    Because my condition is relatively rare, I explained what I could about it and gave her a website where she could find out more, if she wanted. Usually when I do this, I imagine the person just tosses it as soon as I'm out of sight, however Katherine went to the site and actually read it through, asking me more questions about it next time she saw me.
    I have a very severe allergy to a very common substance, Latex. This is so severe that the amount needed to cause an anaphylactic reaction is measured in micrograms. A microgram is 1,000th of a milligram, in case you were wondering. And anaphylaxis means, essentially, death measured in  minutes without intervention. In my first twenty four hours in NOLA, I had already suffered three anaphylactic events. Fortunately, I carry a pharmacy of intervention medicines with me at all times or I wouldn't be writing this.

    Trying to find a hotel willing to accommodate this is a nightmare. At the Royal Senesta, the reservation desk took the time to check all the possible sources of contamination and reported back that the hotel food service and restaurants were clear, and that although the housekeeping staff normally uses latex gloves, they had appropriate alternatives for our room. They did this all before we actually made the reservation.

    Reservation made, Katherine arranged for us to be in an upgraded room for the same price because it was isolated from the other hotel rooms where latex might be used.  

    To my surprise, we were moved a couple days later to a newly available room with easy access to fresh air when needed to help relieve the asthma attacks I was having from multiple surprise encounters with latex in New Orleans. I never asked for the room change, she simply saw that I was having difficulty and made the necessary arrangements. She continued to check in with me, by phone and every time we passed
    in the hotel, to make sure things were going well.

    I really can't think of enough words to commend this kind of superlative service. In addition to my severe allergy issues, my husband is blind. He also had a wonderful customer experience. All the staff, from housekeeping, to the restaurant and food service, to the front desk and porters  were friendly, cheerful, and always ready to help if needed. Of note, none of them over compensated in that annoying let-me-do-everything-for-you caretaking way that drives us who are disabled nuts.

    I would recommend this hotel to anyone with special needs without hesitation. If you are clear about what you need, I have no doubt that Katherine and her staff will find a way to make things work for you.

    08/07/11 | Link | Rating: 5.0
    77. Kathleen M.
    We just revisited the Royal Sonesta in July. We stayed here last year and had a nice time. This year the hotel was a big disappointment. First room they gave us, after we asked for,a quiet corner to rest, was right across from the elevator and the hotel had a lot of really nice party people, but they were so loud I asked to move. They said, "we only have a room on an upper floor with 2 queen beds."  Funny thing, that is exactly what we originally asked for and got a King size bed on the swimming pool floor by the elevator.  Somewhat quiet room, a little worn, but clean.  2nd day there, the bathroom ceiling crashes down, inches away from where I was standing. My clothes get wet by whatever icky moisture was trapped in the ceiling tiles. I screamed so loud I am sure you could hear me in downtown Houston. My husband comes running, panicked asks if I'm hurt, no just scared out of my wits. He quickly calls down to the front desk, explained the problem. " we'll send an engineer right up."  They live by Southern time, about 45 minutes later a man shows up with 2 drink cards in hand, surveys the damage, hands us the coupons, says it will get fixed, when they can. Drink coupons, really!! The ceiling misses my head by inches, the bathroom is unusable, ceiling pieces are all over the room. A couple of small pieces hit me and he hands us a couple of drink coupons. We can't use the bathroom at all now. Wet ceiling tile is very heavy and could have fallen on my head and injured me had I been standing in the middle of the room, been sitting on the throne, or been in the shower and they hand me 2 drink coupons. We now have no bathroom, but we have drink coupons and a promise to get it fixed. He never asks if anyone was injured, never offers us to move to another room, just hands us drink coupons.  We came back in the evening it is fixed, but now the air conditioner does not work. The new ceiling tiles in the bathroom are already wet again. We call the desk, half hour later the "engineer" shows up and bypasses the automatic sensor and leaves.  Never, Will we stay there again!! When you pay a lot of money for a hotel you expect the ceiling to stay in place. But, if it falls on you, you expect to be moved and would like something more than "drink coupons" and would like to be asked if anyone was injured. Over priced and poorly maintained. Just don t stay at the Royal Sonesta.

    08/08/13 | Link | Rating: 1.0
    78. Lucas L.
    Great facilities, decent internet speeds, friendly staff, perfect place to relax off of Bourbon Street and at the same time it is the perfect place to rage before and after Bourbon Street.

    My room wasn't 5 star but you can't expect that from a hotel on the trashiest street in the world. The bed was fantastic and all of the Suites are gorgeous. I would recommend getting rooms on the second floor for the balconies. They are tons of fun on the weekends.

    12/12/11 | Link | Rating: 4.0
    79. Christian D.
    The real stars are the staff.  After a long day, we came back, and looked longingly into the jazz club restaurant.  We hesitated, because it was me and a friend and her boy.  And we figured maybe the jazz lounge wasn't for children.  Bryce greeted us and put us at ease, said it was fine if the youngster poked his nose in, and then went even further.. suggesting there was a milk and cookies option.  He promptly walked us in and grabbed us great seats... and before we knew it we were dining on warm homemade cookies and sipping milk and listening to a songstress lull us into the 8pm hour with a simmering rendition of "sentimental journey."  Bryce was truly a star.  We complimented him, as we left, and said his many years in the hotel biz have served him well.  He said, "actually, I'm brand new and I'm a temp."  He's a temp!  And he's a star.  I hope the hotel locks him into a multi-year contract.  Seriously.  He was the quintessence of hospitality -- sincere and highly effective and genuinely eager to make sure the guest was snug as a bug in a rug (or snug as a bug in a jazz club).
    On the subject of staff, Andrew at the front desk was also really helpful.

    23/03/13 | Link | Rating: 5.0
    80. Sarah M.
    I do live here, so I've only stayed at a few of the hotels in New Orleans.  But this one is just awesome!  Every aspect of the service team is just on it.  Even the baristas in the attached PJ's are the nicest baristas I've ever met.  The hotel itself is gorgeous.  During the holidays they have an obscene amount of massive Christmas trees but it's really pretty.  The rates are what they're supposed to be for what it is.  You can literally step out onto Bourbon.  If you're not into that though, you can walk out onto Royal which is much prettier an calmer.  You can even get an inside room to where you don't even notice you're on Bourbon.  The courtyard is like an oasis, I think that's my favorite area of the hotel.  All in all, it's really the bang for your buck!

    18/12/11 | Link | Rating: 5.0
    81. Bernadette W.
    We had a wedding here in January. The staff was great. The food was awesome. All of our guests loved it. We couldn't have chosen a better venue. It's right in the heart of the French Quarter on Bourbon. The courtyard is beautiful for photos, as was the balcony suite we rented. HIGHLY RECOMMENDED for weddings and any other group events.

    20/02/10 | Link | Rating: 5.0
    82. Sal G.
    Second floor Room Directly off Bourbon Street.  I can attest to the fact that the street does not stop.  I had always assumed that the things people told me about Bourbon Street were an embellishment.  They are not exagerating; if anything, no one has been able to convey the levels of drunkeness and debauchery that occur on this small portion of the French Quarter of New Orleans.  I will continue to state that I will NEVER stay at this hotel again.  Not because of the fact that it was a bad hotel but due solely to its location.  The music permeated the entire hotel until 5am in the morning and then restarted at 9am...ugh.  I need sleep.  I do not understand how people deal with it.  

    So, having said my part about the noise, I do see that a lot of people that were present thoroughly enjoyed themselves.  If you are planning on nights of drunken debauchery where you get little or no sleep, then this is the place for you as it is in THE heart of the French Quarter's Bourbon Street.  While you are staying at this mecca of noise, I will stay a few streets over so that I might actually sleep.

    27/09/09 | Link | Rating: 3.0
    83. Lori F.
    This was my first trip to New Orleans, and I'm glad I stayed at this hotel for it. From as soon as I arrived until I left a week later everyone on the staff was incredibly friendly and helpful. I'd originally booked a room with two double-beds as I was expecting to have someone staying with me but at the last minute it ended up just being me. When I checked it they offered me a king room instead which I gladly accepted.

    The rooms are older but very clean and well maintained and more then enough space for me to spread out my stuff. I ended up overlooking the pool so it was also very quiet. But I noticed for the most part the hotel stayed pretty quiet - you stepped in off Bourbon street into a calmer, quieter space. Also the conference areas were kept cool and comfortable without being freezing.

    The pool area was very nice and inviting during the heat as well as a chance to soak up some final sun before heading back to rapidly approaching Pacific Northwest winter. The pool was also heated just enough to feel good without being icy.

    Really the only complaint I had during my stay was the window in my room didn't open. I would have liked a little fresh airflow but it wasn't something that became a huge deal for me.

    On a final note, if you don't want to be disturbed early in the morning, put out the 'do not disturb' sign. On the first morning I was there housekeeping was at my door at 9am. After this I just put out the sign until I left for the day and everything was cool.

    22/09/11 | Link | Rating: 5.0
    84. Christian Y.
    What a great place.  We just had an excellent stay here for a well needed R&R break.  Right in the heart of party central, all you need to do is walk out the door but that scene can grow tired fairly quickly.  The great thing here is that the hotel is a great haven from all the craziness.  We were lucky to get a beautiful inside room overlooking the courtyard with a large outdoor patio shared by several rooms.  The pool was right above us, the courtyard below.  Beautiful room, large flat screen tvs, very comfy beds ...excellent.  We cannot say enough about the staff here.  Very friendly, very attentive service, extremely professional.  Oyster Bar Desire was excellent and a great Jazz room in the lobby.  Really a great place to stay.  Laura at the front desk deserves a special shout out for a real VIP staff member.  Will definitely stay here again.

    12/06/13 | Link | Rating: 5.0
    85. Karla g.
    I got a great deal not knowing anything about the hotel and relying solely on the reviews. I was a bit nervous because I had heard some things about run down, tiny, and outdated hotels in Nola.  

    I have to say that the Royal Sonesta exceeded my expectations. Our room was very spacious, was properly ventilated and the room service was attentive and efficient.

    The bar downstairs is a very nice place to either start the night or wind down listening to nice bands.

    ONE SUGGESTION: Please go to the binet shop DIRECTLY across the street inside the garden of the musicians. IT WAS BETTER THAN CAFE DU MONDE.

    27/11/11 | Link | Rating: 5.0
    86. Foskie F.
    The most striking feature outside of the obviously stunning decor is the friendliness of the bell hops, the security guards, and the concierges.  

    Love the clean,clean,clean and perfectly maintained lobby,elevator,halls and rooms.  The room was a nice size and the bed very comfortable.

    I was very thankful for the security guards and the obvious concern for the guest safety.  Screening entry at night by requiring a room key of everyone entering, not letting strangers enter.  Wow.  Thank you for looking out for us newbies to the Bourbon environment with this safe haven.  

    The crawdads at the pool bar were unbelievably finger licken.  The chicken wrap tasty.  

    Having a coffee shop inside the hotel for mornings quick start breakfast, and afternoon caffeine boosts works for me.

    The location on Bourbon street makes access to the action perfect.  You walk right out into the crazy , have a good time, and then when you've had enough go back in to the instant relief of calm serene opulence of the Sonesta.  

    When I go back,  I'll only stay here.

    27/06/13 | Link | Rating: 4.0
    87. Elise P.
    Loved it!  I will be back next time I am in New Orleans.  Everyone was so nice and helpful.  The rooms were great.  The pool is beautiful.  And I LOVED the jazz club in the lobby.  Excellent location too!

    28/11/12 | Link | Rating: 5.0
    88. Jamie W.
    We stayed at the Sonesta on our first trip to New Orleans. Considering that this is a four star establishment we received a fantastic deal through Expedia when we combined the air and hotel. Newbies that we were, little did we know that the August heat had a lot to do with that incredible deal!

    We came straight here from the airport and even though we were a little early for check in, we were given our room keys right away. The hotel lobby is beautiful and bustling and the reception/check-in was very friendly and expeditious. The fresh flowers everywhere were gorgeous.

    Our room - a basic King bed room was okay. Nothing overly special but clean and efficient.  There was no real siting area but it was okay for what we needed... a place to sleep and shower off midday after walking around town in that sticky humid heat.

    Poolside was a happening place. Always really busy.

    The best thing about the Royal Sonesta is it's location. Right smack dab in the middle of Bourbon but the rooms are insular enough not to be effected by all the noise and wonderful debauchery going on outside.

    30/05/10 | Link | Rating: 3.0
    89. Monica D.
    I just returned from a weekend trip to NOLA, where 7 sorority sisters stayed in at the Royal Sonesta (2 rooms).  It was an absolutely wonderful experience. The RS is located right on Bourbon Street, in the heart of everything.  As soon as you step into the lobby, however, you are transported away from the hustle and revelry of the Quarter into a blissful, peaceful experience.

    All of the staff was so welcoming and friendly, greeting us at every turn.  Ashley at the front desk ensured that our group got inside (quiet) rooms on the same floor, with 2 double beds each. The rooms were very nicely appointed, spotless, and we had a view of the pool. The bathrooms were of good size, and had plenty of room for all of the cosmetics of 3 women. The showers had good pressure and plenty of hot water. The rooms had large flat screen tvs with  a wide range of channels.

    We did not eat at any of the on-site restaurants, or use room service, but we did use the gym, which I felt was more than adequate, especially for a hotel gym (2 treadmills, 3 ellipticals, 1 stationary bike, and a full range of strength equipment, as well as water, towels, and exercise mats. No free weights).

    As I mentioned, all of the staff were extremely helpful, including Ebanks, one of the bellman, who advised us of places to go and see, Malcolm, the doorman, who always had directions handy, and Pierre, at the front desk, who checked to make sure that we were having fun and lit up the room with his smile.

    At night, they have a security guard at the front entrance checking keys to make sure you actually are a hotel guest, and the side entrances are key entry only.  I really appreciated this safety touch to make sure none of the drunk partiers "accidentally" wanders into the hotel.

    25/10/10 | Link | Rating: 5.0
    90. Troy H.
    Simply the best stay you will ever have in the French Quarter.

     The Royal Sonesta is conveniently located off Bourbon Street and right near everything you want to see or do.

     The staff and employees are the most detailed and positive people you will visit while in N'Orleans.
     I will have to say that Jabari was the most dedicated door man that you could meet on a daily basis. He was always attentive with a smile, a greeting, or a quick bit of information to get you what you needed around town.
     Each day I went out of my way to greet him and thank him for helping, he always went out of his way to ensure that it was "no problem."

     This was our first stay at the Royal Sonesta, I personally have stayed in other hotels, but this place has won me over; I will be coming back.
     The rooms were cleaned with care, the beds had fresh linens daily, there was never an issue with amenities that could not be resolved.
     For instance, we had a bulb burn out moments after we were in our room. Without pause or hesitation it was taken care of. All I simply wanted to do was inform them to attend to it at the leisure since we were not going to be there often anyways.. that was not good enough, they addressed it with urgent care. Wow, all for a light bulb! I am confident that if I required any additional services they would have responded the same.

     It is such a contrast when you stay  there. The marble hallls, crystal light fixtures, water fountains in the lobby... all about 12 ft away from the loud noises of Bourbon street.. something you just do not expect.. but it is a welcome place when you spent most of the day carousing the area on foot, or coming in from a good night of jazz clubs and drinks.

     The Royal Sonesta is simply a great place to stay at while visiting the French Quarter.
     *Note* As you would expect, the parking is VERY TIGHT, so leave your big vehicles at home.. if you need to bring a big vehicle or have concerns about parking.. use the Valet, they will take care of you. For our mini-van parking was about $36 a day, but worth every penny for security and convenience in the Hotel.

    22/04/11 | Link | Rating: 5.0
    91. Sarabear B.
    I lucked into the bargain of the century when i got a room at The Royal Sonesta.  It isn't an inexpensive place, but I managed to get all that luxury for a song.... and speaking of song, Jason Marsalis was in the lounge while I was there.  That was a real treat!

    The location cannot be beat.  One side of the hotel faces Bourbon Street.  It's walking distance to so many things and access to public transportation is great.  I had a car, but if I went again, I probably wouldn't bother.  Parking was $18 a day and was hardly worth it when there were so many other ways to get around.

    The rooms are spacious and well appointed.  Internet access was good, and moving around inside the hotel was easy.  There are plenty of shops, lounges and restaurants without even having to leave the front door.

    I wandered through a lot of other hotels in the area, and I really felt like I had found the best one based on lobby and shops, the lounges, and my contact with the employees.  If I go back, I'll always check this hotel first.  If I have the chance, I'll stay there in a heartbeat.

    06/11/10 | Link | Rating: 5.0
    92. Janette W.
    I love you Royal Sonesta.

    I had eyed you from afar, coming to New Orleans and shyly walking past your doors, intrigued. One time my group met up with another group of charming gentlemen, who invited us up to party on their balcony, and once I drunkenly spied the interior, I knew I had to stay here the next time I visited.

    The rates were higher than I wanted to pay, but my desire to stay here could not be denied. Would you live up to my extremely high expectations? The answer was a resounding YES.

    Your location is perfect. Right in the middle of Bourbon St, yet somehow quieter than my actual home. Just the right distance to be able to run in and change shoes, or use the bathroom when I didn't want to wait in a long line.The interiors are beautiful with amazing chandeliers and gigantic displays of fresh flowers. Your restaurants are fabulous. The room was just right and how can you not like a balcony. When I reserved I said it was a birthday party and you obliged, sending up a bottle of champagne and fruit and special card. Your staff members were some of the nicest people I met, and that's saying a lot since the city of New Orleans is filled with wonderful people.

    I miss you and can't wait till we're together again.

    13/09/10 | Link | Rating: 5.0
    93. Sharon F.
    Our favorite stay of the 3 different hotels on our recent trip, and the ONLY room that didn't smell of mold or smoke!  Very friendly staff, great location, and very clean room. Noise on Conti Street wasn't too bad on a party weekend. Next time we'll request a room that looks out to the pool, and spend more time there! And not on Labor Day weekend! Make sure when the Bell Hops call you a cab that you all agree on the fare because ours charged us $5 more when we arrived at the airport.

    06/09/13 | Link | Rating: 5.0
    94. Angelique R.
    I was here for a work trip, and excited to stay in the heart of the French Quarter. Upon arrival I was told I had been upgraded to a balcony room overlooking Bourbon Street, so that was exciting.  The room was very clean, and the ability to open the balcony door during the day was nice for working. it was a bit rowdy at night due to the French Quarter fest, but turning on the TV helped drown some of it out.

    The only thing that was a little off-putting was the tiles in the ceiling over the tub were slightly off and it looked like mold might be infesting the area. I may be mistaken but I freaked myself out a bit.

    I had no issue with security even with the balcony, though I couldn't lock one of the door locks, and the latch feel off my front door. The bar downstairs was GORGEOUS, the coffee shop was convenient, and the pool looked wonderful. FREE WiFI rules!

    I'd stay here again, if I could afford it :)

    I'm going to butcher some names here, but Inirid (front desk staff) and Jahari (door staff) were incredibly friendly and helpful.

    15/04/11 | Link | Rating: 4.0
    95. Dora V.
    I've never been treated so royally in my life.  

    The Royal Sonesta is a top-tier, old-school, gilded hotel that offers a welcome (almost hard to believe) sanctuary from the glorious bruhaha of Bourbon Street. One minute you're in the midst of the madding crowd, grinning and sweating and strolling the street with any variety of ludicrously strong drinks, and the next minute you are in the calm, quiet lap of luxury.  I'll take it!

    The rooms are beautiful, the beds are comfy, and the TVs are huge flat screens.  Watch out, though: they get you $10 per day for internet.  Not only that, but it goes from noon-noon no matter when you purchase it.  That was my only source of discontent.  You all know I don't go anywhere without seeing what Yelp has to say.

    The courtyard pool and bar also get two thumbs up.  Cloistered by balconies and greenery, it's a wonderful place to wind down, cool off, and have a drink without wandering around.  Drinks are also allowed in the pool.  That's fun, too.

    Irvin Mayfield's jazz club, situated on the lobby level, is worth a stop. The atmosphere is just-dark-enough, with small tables throughout and white patent leather booth-style benches lining the walls.  We were given the VIP loveseat, which made the ambiance so over-the-top classy that I ordered myself a grasshopper.  The big brass band was awesome and managed to get the whole room full of people out of their seats and dancing.  It was an amazing feeling characteristic of New Orleans.  And we were but steps from our room.  Ahhhh.

    The hotel also has a coffee shop, an oyster bar, a cocktail bar, and two restaurants within, so if the weather is bad, your hair doesn't have to be.

    The Royal Sonesta takes pride in its customer service as well as its atmosphere.  Everybody called me "Miss. Dora," which I adore.  Not every tourist destination welcomes tourists to such a dazzling degree.  The entire staff treated us with superlative courtesy, and didn't hesitate to joke with and welcome us. They are sincerely glad you're there, and they do their best to delight you into returning again and again.

    I can't imagine a more elegant, impeccably located, amenity-packed place to stay in New Orleans.  I highly recommend it, especially to those who want to be in the midst of the French quarter's popular pandemonium, while guaranteeing a quick trip to tranquility.

    24/09/10 | Link | Rating: 5.0
    96. Mike R.
    Fast check in, comfortable beds, clean rooms, no coffee maker on room :(  , other than that it's a great hotel.
    Will stay again.

    02/06/12 | Link | Rating: 5.0
    97. Katy W.
    I really liked the hotel in general. It had a relatively convenient locale and the lobby was very nice and it was also great to have a coffee bar and an oyster bar and a jazz lounge in the hotel. The staff was really lovely. If I could rate them separately, I would give them 5 stars.

    However, our room which overlooked the fountain courtyard smelled like smoke or just smelled funky. It wasn't obvious after you had been in it a while, but whenever you entered it would hit you. Aggravating this situation was the fact that they 'seal' the windows with a sad storm window (ours was falling out). You can't let any fresh air in to get rid of the smell.

    The room was fine, the bed was comfy. The bathtub could use an update, I think as well as the toilet. The vanity area, however, was very nicely laid out with granite tops.

    Bourbon Street is a must on your first trip to New Orleans, but we quickly learned that we shouldn't have picked this location since we're not party animals. It wasn't that we were disturbed by the noise, it was just that we were always leaving to go somewhere else (not always a close walk by). So, it would have made more sense for us to stay in the French Quarter, but close to the Marigny.

    13/07/11 | Link | Rating: 3.0
    98. Mike B.
    This is a fantastic old hotel on Bourbon Streeet, after a long day and night its a nice cool oasis from the French Quarter.  If you are having a meeting the food here is the best of any hotel I have ever eaten....ever!  I go to New Orleans at least twice a year and would not consider staying anywhere else.

    15/07/12 | Link | Rating: 5.0
    99. May T.
    I loved everything about this hotel! The staff is super friendly and they really take care of you. It's a beautiful hotel with nicely decorated rooms and comfortable beds! It's walking distance to bars, restaurants, shops, ATM, and the parades pass thru this hotel. Had an awesome stay and would love to come back!

    28/06/12 | Link | Rating: 5.0
    100. Mark B.
    I wish I could give three and a half stars, but I cannot.  The place is conveniently located to everything except the casino.  The front desk staff is very nice and help.  The rooms are fine.  Bed is very comfortable with plenty of pillows.  I wish the A/C had worked a little better.  A light was out i the bathroom, and the floors were a little...I guess old is the best word.  My company has rates at several hotels and this is my favorite.  I will be back, but for a name like Royal Sonesta, I expect more.

    08/08/12 | Link | Rating: 3.0
    101. Rita Y.
    A lovely lobby with a coffee shop.  We stayed here 3 nites for a conference and found the staff friendly.  Originally, we were given a room where you can hear the party music in the early afternoon.  Hubby was concerned because I'm a light sleeper and changed to a room in the back facing the pool.  It was so much better and quieter, we didn't hear any of the crazy street noise at night.  
    The rooms were clean and nice. At one point we had to call for the house engineer/mechanic to open the small room space because Hubby accidentally hit the wrong buttons too many times and the safe locked us out.  We didn't have to wait long for the service at all.

    The pool area is used frequently by the hotel guests, mostly for sun bathing.
    Weddings, corporate parties are held in the facilities downstairs.  Live music plays most nite for a $15 cover charge in the bar area.  It's a nice hotel to stay on Bourbon Street.

    03/05/12 | Link | Rating: 4.0
    102. Jon C.
    This hotel is on the verge of becoming something very special.  The service is fantastic and the downstairs jazz bar is awesome.  The only area lacking is the guest rooms themselves.  My wife and I have visited this property twice in the last year for weekend getaways and found our room to be quite humid.  When we checked out, the front desk clerk asked about our stay.  When we told her about the humidity issue, she said she can't do anything about the "achitecture".   While I agree she can't fix this issue, others can.  Maybe she could have told somebody?  Maybe a manager or facilities person?  Other than that, I would recommend this place to anyone wanting a true New Orleans experience.

    05/09/13 | Link | Rating: 4.0
    103. Brant H.
    We sought refuge here after checking out of the nightmare experience of the St. Marie, a few blocks away.  Talk about night and day!

    If you're familiar with the Sonesta brand, you expect a certain level of quality, and this one delivers.  The rooms are clean and well appointed.  The beds are comfortable.  The service is very good.  The lobby is clean and fairly elegant.

    The best and worst thing about this hotel is that it is on Bourbon Street, so there is a certain level of street noise that goes well into the night.  I recommend getting a high room that faces one of the side streets.  We had a third-floor room facing Conti, which made the noise tolerable.

    12/04/13 | Link | Rating: 4.0
    104. Jan G.
    If you are looking for a  unique hotel in the quarter with great entertainment and dining options along with a good pool atmosphere, the Royal Sonesta is a good option. The actual room (deluxe) with two full size beds overlooking the interior courtyard on the second floor was comfortable but dated. However, you cant beat the combination of location, bar (Irving Mayfield's Playhouse), dining (Desire) and just overall atmosphere and service. Didn't meet a staff member that wasn't pleasant and willing to help in anyway they could. Milton, the concierge, made some great dining recommendations and we felt safe with security pleasant and visible (Tale of the Cocktails hosted events the weekend we were here).

    The measurables (cleanliness, water pressure, pool, beds, staff) all passed the test.

    01/08/12 | Link | Rating: 4.0
    105. Shanee S.
    We stayed at the Royal Sonesta a year ago and it was a fabulous experience. Unfortunately, there have been some management changes for the worst. I wanted to book the Bourbon Balcony suite again, so I called the office. I was told that they no longer do reservations for suites over the phone and to email instead. I emailed the address on website and two days later it bounced back. I called the hotel again, and they gave me a 1800 number. So I called the number. I was unable to get a live person so I left the message. Four days later nothing. After calling two more times, I was told that someone will get back to me. I waited another four days and left my email address. Over a week later, a woman emailed  and said that she would make the reservation, she provided a rate and within five minutes I asked for clarity on the rate--it was three times the rate listed on the website. Another four days go by and a secon associate emailed. I emailed that I wanted to book ASAP, as I type this, nothing. If folks can't get back to you to book a $2,000 suite, it's not worth it.

    17/01/14 | Link | Rating: 1.0
    106. California S.
    Pros:  1.) Great Location !!!
               2.) Clean and well appointed Lobby
               3.) Good restaurant for breakfast
               4.)  Solid Housekeeping (room cleaning)
               5.) Very nice art collection on display throughout the hotel
               6.)  Very attentive Bell Staff, Really professional.  
               7.)  Very Nice Balconies overlooking "The action" on Bourbon Street.
               8.)  Great place to come back to after a long day/night out  in NOLA.
               9.)  Solid front desk staff
              10.)  Has a gym with Towels
    Cons:  
                 1.)  Pool was only heated 50% of the time I wanted to use it
                 2.)  Shower head was falling apart
                 3.)   Ice machine was broken for over a day.
                 4.)   Elevator was broken for a couple of hours one night
                                              (had to use one far away)
                 5.)  Hotel management INSISTS on placing a hot table lamp at the concierge desk directly next to a sensitive and delicate Andy Warhol drawing from the 1950's.  The paper is getting destroyed by the harsh bright and hot lamp.   Its not my $350,000.00 Drawing, so it is okay to destroy it if you own it I guess!!!

    Overall:  I think it is really a place you should try!!!!

    25/04/14 | Link | Rating: 4.0
    107. Johnny H.
    Could not have been better! Loved the Sonesta, and would book it again in a heartbeat!

    25/10/13 | Link | Rating: 5.0
    108. Pamela C.
    A lovely hotel right in the middle of the action.  Out one door - It's Bourbon Street with all its crazyness, Out the other - Bamm, your in the the French Quarter.  Love, love, love the location.  Expensive but the rooms are very nice and I think it's worth it.

    01/11/13 | Link | Rating: 5.0
    109. Sarah W.
    This hotel seems very nice in the lobby, but the rooms are sub-par. Ours was located on the 5th floors right next to the elevator with a very small window overlooking the court yard. It smelled like a basement. The only positive things I can say was the pillows were fantastic and the lady who came for turn down service was very sweet.
    I think this hotel needs to instill some sort of quiet hours if it wants to set themselves in the genre of classy. Having drunk frat guys making there presence know at all hours of the night is ridiculous.
    I also found out after our stay that my husband had requested a bottle of champagne to the room that was never brought. When he questioned it at check out the lady at the front desk was very rude and dismissive.
    I will never stay here again and I will recommend to my friends the same.

    10/09/12 | Link | Rating: 2.0
    110. Misty T.
    We spent part of our honeymoon here last week for 5 nights. It was our first time in New Orleans and we wanted to experience the real deal. This place is right in the middle of all the French Quartet action!
    Their prices fluctuate almost daily on their website, so if you see a good price one day, don't wait. I made that mistake and almost ended up paying $500 more than I actually ended up paying. I ended up emailing the hotel before purchasing our room and explaining how we really wanted to stay there and that it was our honeymoon and how frustrated I was because the room rate seemed to fluctuate so often and for no apparent reason. Someone named Chris emailed me back and was so awesome and  gave us the lower room rate! Awesome!!!!!
    The hotel is very pretty on the inside. You would never guess all the debauchery was going on right outside once you step into this lobby. The staff and bell service guys were all so very nice and professional! The ONLY complaint I have was that housekeeping knocked on our door 2 nights at 10 pm for turn down service. Why would they come that late? Lol. But we would for sure stay here again! We had a great stay!!

    26/10/13 | Link | Rating: 5.0
    111. Annikin Z.
    OK heres the skinny on this place:
    If ya stay on the CLUB LEVEL... U R in the $$ the rooms are WAY nicer and the service is TOP DRAWER..  This is a Wonderful Hotel in the heart of the Quarter and EZ to get around... Parking is expensive, so we go to the lot down the street..Desire is also a GREAT little spot to eat and the entertainment at Irvin Mayfields is second to none! Great time and will go again! Soon
    The Service (for us) was 2nd to none..

    05/10/12 | Link | Rating: 5.0
    112. Angela H.
    Just did a walk through to soak up some culture...ultra high end and they take the time to preserve and hold in account the feel for old school classy NOLA.  Just a tip...go see the big wood fish on the patio in the courtyard...I think he was made of wood...just thought it was cute.  :-)

    15/11/12 | Link | Rating: 4.0
    113. David W.
    I got married in New Orleans and had my reception at the Royal Sonesta.  

    I sent this letter off today.....

    "Mr. Al Groos
    Vice President & General Hotel Manager
    Royal Sonesta Hotel
    300 Bourbon Street
    New Orleans, LA 70130

    Dear Mr. Groos:

    I wanted to share my experience at your hotel.  As a resident of San Mateo California, My wife and I chose a destination wedding in our favorite city, New Orleans.  After a thorough search of all the hotels and wedding venues in the French Quarter, the Royal Sonesta became the obvious choice.

    We originally met and booked with Mary Renyolds in early 2009 for our January 2nd, 2010 wedding.  We corresponded with Mary primarily via email and set up a planning trip in September 2009.  

    In September 2009, my fiancé Bernadette and I flew to New Orleans and arrived at your hotel for our scheduled tasting.  When we arrived, we learned that Mary was no longer employed with the hotel but met a wonderful employee, Colleen Page.

    Although we clearly caught Colleen by surprise, she recognized the mistake and  immediately dropped everything, cancelled meetings and helped us plan our wedding.

    With literally no notice, Colleen spent the entire day with us.  She helped plan our menu, recommend florists, bands, you name it.  Her knowledge of the food options was truly remarkable and arranged a tasting for the next day.  Colleen was respectful of our budget and gave us a great value for our dollar.

    The following day we met Executive Chef, Paul Page.  Paul and Colleen put on a phenomenal tasting.   What was even better, the food at the actual wedding and New Years Eve Party we threw was just as good as the tasting.  I had several people tell me that the food at my wedding was one of the best meals they ever had in their life, much less a wedding.  Paul even used a recipe I sent him and made some "scallop sliders" that were a huge hit!

    Our wedding had approximately 100 people, all of them flew in from out of the state. Amanda Lamonte set up our room blocks and was very patient with what seemed like hundreds of my annoying phone calls I made to arrange rooms for guests.

    We hosted a New Years Eve Party in Suite 2138 in addition to our wedding on January 2nd.  Larry Kass and Carol Askew worked both events.   Larry was wonderful in setting up the food and took care of every need our party had.  On the day of the wedding, Larry took care of last minute seating changes and really made the day special.   I truly appreciate Carol's efforts on our wedding day.  She made sure Bernadette and I got all the food we wanted, always had a drink and above all, did the same for our parents.   I could not have asked for better service!

    Please pass on my gratitude to all the staff mentioned.  They made planning a wedding from California easy and  they made our wedding a wonderful day to remember.

    Sincerely;

    David W

    01/04/10 | Link | Rating: 5.0
    114. Kimberly M.
    The best hotel in New Orleans and pretty much the 50 yard line on Bourbon Street! The staff is incredible here and we could not have asked for better service! We had a large group (13 for a bachelorette party) and could not have had a better experience! The staff really made our experience fantastic! One of the ladies had a 6am flight on Sunday so we went down the night before to ask about a cab to the airport at 4am- the party is still going strong on Bourbon at that hour and there can be some sketchy people out... The night manager at the front desk walked her out to get a cab on one of the side streets because he did not want her to go alone. The is just one of the instances from the weekend where the staff went above and beyond! They were always so friendly and even were great photographers for our many group photo shoots in the lobby!

    In addition to the fabulous service- this hotel is in a prime location and another perk is the wonderful pool area! Such a cute courtyard to relax in when you want to escape some of the craziness on Bourbon for a couple hours!!!

    Cannot wait to visit again!!!

    14/04/13 | Link | Rating: 5.0
    115. Toni W.
    Stayed here during Essence Festival. It's been over 20 years since I visited NOLA and wanted the full experience. Boy did I get it staying at this hotel! Driving 6 hours then getting to your hotel at check in and your room isn't ready for almost 3 hours is not the business! We weren't happy, but we posted up at the Royal House Oyster bar and dealt with it. Fortunately, that's the only hiccup we experienced at this hotel.  We opted for a "quiet room" meaning a room away from Bourbon street, so in that aspect the room IS quiet. But the walls and ceilings are soooo thin you hear every conversation and every move your neighbor is making. You hear the water running from the room above you, just every little thing you're going to hear it. All in all, this is a nice hotel. Very reflective of the Essence of NOLA, I just can't stay on Bourbon again. It was overwhelming! Too "turnt up" as the kids say, but I'm glad for the experience. This weekend was awesome!

    06/07/14 | Link | Rating: 3.0
    116. Karen S.
    Booked this hotel through Expedia and got different info on what I'd agreed to at the hotel. The room was nice, mattress was ok, not great but acceptable for a few days.  The pillows were awful, flat, too soft.  The bathroom was barely big enough for 1 person.  Had quite a bit of plumbing noise from other rooms.  One elevator wasn't working properly so we waited for the other one which was questionable.  Staff was friendly.  Would I stay again?  Probably not, unless it was a great price.

    01/08/14 | Link | Rating: 3.0
    117. Jackie K.
    This was a great hotel.  Since it is on a main street, we asked for quiet room and it was quiet and overlooked a small courtyard.  You couldn't hear anything on Bourbon and only could hear people out in the courtyard which happens with any hotel room.    We requested a quiet room.  Service was excellent, it was a little cold for me so I asked for another blanket and they brought up a warm comforter.  Staff remember your name, extremely helpful and the location is perfect.  This would be a great place to stay.  Even if you want to visit other parts of New Orleans, you are three blocks away from two lines (the 11 and the streetcar) which take you to the other parts of New Orleans.  As an fyi, we paid $139 a night.

    24/02/13 | Link | Rating: 5.0
    118. Meredith M.
    Loved my stay here a few months ago. One of the rooms was amazing, brand new and very classy, overlooking the pool. The other room was in a construction zone of sorts. We had to walk around/ over paint cans to get to our friend's room. It was clearly in an area where some renovating is going on. Not a huge complaint, but the only reason this is not a 5 star review.

    The lobby of this hotel is incredible. I was also impressed by the quality and friendliness of the staff. I liked that they had a gaurd by the door watching people come in later at night. I was glad to know some Bourbon St. Crazy wouldn't get too far if I was followed into the hotel.

    Loved the jazz bar downstairs. It was the perfect spot to start the night with a strong drink, an order of fried green tomatoes and some great entertainment.

    Next time I'm in New Orleans, I'll make sure to stay here! You really can't ask for a beter location if you are interested in taking part in the Bourbon St. Festivities.

    29/05/12 | Link | Rating: 4.0
    119. Alexi A.
    Stayed for one night on a business trip.

    Highs-
    very nice inside
    quiet hotel despite location
    cool lobby
    cool pool
    nice beds
    cool nightlights
    good shower water pressure
    friendly and helpful staff

    Lows-
    Parking lot in basement sucks

    03/07/12 | Link | Rating: 5.0
    120. Tony T.
    We had a small problem with our room and Mel at the front desk made everything right. Thank you, Mel!

    11/09/14 | Link | Rating: 5.0
    121. Terence R.
    Our stay at the Royal Sonesta Hotel in the Nola met my expectations.  We stayed on the private accessed 7th floor.  Darren, our personal concierge was top notch with a professional and southern personable demeanor.  We purchased a Living Social deal prior to our departure and it was well worth it.  We will return.

    Being on the 7th floor, there's a club room and lemme tell you!!!   in the a.m. there's breakfast like I've never seen.  You walk in and it's like...  the Fluffiest Eggs, big bacon cooked perfectly.  You know, like mom used to make.  Nice big pork sausage.  Granola cereal, FRESH muffins, Danishes that would make a Danish person blush.
    Freshly diced fruits of all sorts!  You guys really don't understand.  There's a t.v. in the room and small tables to sit with your significant other and just get the day started off right!  

    You want be a part of this experience!  The King size bed made me feel like a little boy.  I'm 6ft 220.  You guys have to stay at the Royal Sonesta a go around.  Well worth it!!

    06/03/12 | Link | Rating: 4.0
    122. Barry G.
    So there was so much that could have been so good here, and it ended up going downhill.

    So myself and three others stayed here for the past week. it is a great hotel it seems, and it is in a prime location on Bourbon Street. (in fact, it takes up teh whole 200 block)

    Well designed, nice old school class. Tremendous lobby, great facilities, etc.. Beautiful Pool, Nice little garden area with Orange trees, etc.

    If you are worried about noise, dont be. We were on the 5th floor,and could not hear a peep from Bourbon Street, even on a Saturday!

    The Beds are comfortable, the rooms nice, and amenities everything you would want.

    I love the classy, old school feel in the lobby, with the message wall behind the front desk and more.

    So if it was so comfortable, then why only the three stars?

    Well, the first is the service. we had 3 incidents. Not 1,Not 2, but THREE (we stayed form Thursday - Thursday - 7 nights)

    1. We got food on Saturday night. We called and asked for plates and flatware. They said " sure,we will be right up". They never showed. We called again. They still didnt show. No happy

    2. Sunday- room cleaning never came. WE thought, maybe it was because of timing. We were up early to go to the Rock n Roll marathon, and got back around 1, and were in the room till 4. So we figured that maybe, we were in there when they came by... benefit of the doubt..

    3. Tuesday - well, again. no house cleaning. But we left early int he morning. And came back in the afternoon. Not cleaned. SO when we left for dinner at 5, we went to the front desk to complain. They said they would have it cleaned so when we got back it would be all set.
    Wel, we got back,and it still had not been cleaned. At least they brought us clean towels.

    So three distinct service problems that soiled our opinion of an otherwise very nice hotel. It could have been great, t could have been the best, and it could have got me to come back more and more

    But it seems they have luxury pretensions and decor without the service to match. I will have to think before staying there again, which is a disappointment.

    I would not tell anyone to NOT look at it, but think of what you find important, and take it how you will

    ps. twice during our stay the elevators were on the fritz as well. One was not working and the other was malfunctioning.

    pps... if you want ot use the pool, and the temps are under 70 degrees, make sure to ask hours before. We were interested in going for a swim in the heated pool in 65 degree temps... but it wasnt on, and were told it would take 4-5 hours to get warmed up!

    28/02/13 | Link | Rating: 3.0
    123. Marlene B.
    We stayed there only overnight, my sister , my cousin and myself; just three gals turned loose for a week! Traveled from GA to  TX. The Royal Sonesta was our ONLY splurge. I had been there before as had my sis, but it was my cousins first visit not only to the Sonesta, but New Orleans as well. You simply cannot ask for more elegance and comfort. The staff literally bent over backwards for us, providing services that really weren't a part of their services. I don't want to name names, nor tell the exact service provided because I don't want to get anyone in hot water. And yes, the service provided was completely legal; it was simply done out of respect for their guests, because we most certainly weren't the biggest tippers... But we sure did what we could afford after the excellent services we got. I'd recommend this hotel to ANYONE! Not Inexpensive being right on Bourbon Street, but for me... it's the ONLY place to stay in New Orleans! Special thanks to the porters and concierge!! Don't know exactly when, but I WILL be back.

    23/09/14 | Link | Rating: 5.0
    124. Karen A.
    Very disappointed. We were given wrong room, the credit card information on reservation was lost, and Jessica at the front desk was rude.

    14/03/14 | Link | Rating: 1.0
    125. Tori N.
    Lobby: elegant
    Rooms: spacious and clean
    Location: convenient
    Noise level: loud

    The front desk and doorman made this hotel stand out above all others I've ever been to. Everyone was always pleasant to interact with, the people behind the front desk were more than happy to call a cab for us to a few different places, and they gave us some great suggestions. The doorman carried our luggage out and he also had lots of things to talk about while we were packing our things into the cab. Very hospitable.

    The lobby is elegant and is a buffer from the chaos of Bourbon Street. And speaking of Bourbon Street? You're right in the middle of the strip. So if you're into your booze, you can't find a better location than this. If, however, you prefer sleep and could do without the booze every night, I would suggest finding a hotel off Bourbon. My biggest issue was that, even being in the inner portion of rooms, I heard music from Bourbon all night long. I probably averaged 9 hours of sleep from Friday-Sunday night, and this wasn't from staying up until I passed out. By that point of my trip, I had done the drinking and staying up until 3am earlier on in the week.

    We came for a week during August. Incidentally, the red dress race happened the weekend we stayed, which was interesting. One LA native we were meeting with for touristy fun told us that this was a few notches below the chaos of Mardi Gras. The partying for this race was unlike anything I have ever seen. People were out drinking at 7am and were still out there by 11pm. It got to the point where people were puking and going to the bathroom in buckets right next to the sidewalks. I wasn't in NYC anymore, that's for sure. Even Albany wasn't that chaotic when I went to school up there.

    The pool area feels like a tropical paradise. You don't hear anything up there. They have a bar by the pool, and the drinks were yummy.

    They also have a coffee shop (very bitter, not a fan) and a jazz lounge. I never saw anyone performing in there, but the room is great to just sit back and relax while you're waiting to meet up with friends.

    I loved this hotel, but the noise was the deal breaker for me. I need my sleep.

    07/05/13 | Link | Rating: 4.0
    126. Megan C.
    Wait wait... this hotel is on Bourbon Street, the rooms are exquisite with balconies to overlook the mayhem below, and the room service is tasty (albeit ours ran a little late and caused some unnecessary stress on the morning of our departure) - what more could you ask for? Soundproofing that's what, especially for rooms on the Bourbon Street side.  To be fair, the Saints had just won, so some celebration and revelry is to be expected in the city of New Orleans. However, partying all Sunday night into the early morning hours of Monday was a bit much for me. Not to worry folks; the desk clerk was excited to inform us that about a year from now (winter 2014) that they will be soundproofing the hotel. Too late for this stay, but hopefully it will help future guests.

    27/11/13 | Link | Rating: 4.0
    127. Dean S.
    Loved this place. Great location on Bourbon Street. Service from everyone was excellent. Rooms are older style, but clean and well kept. Will stay there next time I go.

    07/04/14 | Link | Rating: 5.0
    128. Al D.
    There are lots of luxury hotels to choose from in NOLA. We've stayed at Windsor Court, Ritz-Carlton and Monteleon. Royal Sonesta is a worthy competitor in that niche. The property is pretty well maintained and is in a great spot on Bourbon Street. We stayed in a 2 level patio suite and were impressed with how quiet it was considering the Bourbon Street  chaos steps away. Staff is okay, not great. Rarely saw a doorman. Front desk was courteous enough but not that impressive, and was stymied when I reported our room phone was malfunctioning.

    Bed was very comfortable. Bathroom just average. Nice toiletries. We loved the bars and restaurants on the property. Beautiful floral dispays everywhere in the common areas.

    07/10/12 | Link | Rating: 3.0
    129. Jessica B.
    There are a lot of nice hotels in the Quarter and I generally pick the one that offers the best deal with a flight on Expedia as the least expensive way to visit New Orleans. This time, Royal Sonesta won.

    When I told a New Orleans friend I made a reservation at the Royal Sonesta, he asked why we would want to stay on Bourbon St. with all the people partying. Um... because we were coming to New Orleans to party? It was actually fairly quiet, just some mild party noise outside.

    The upgraded room was gorgeous and huge. Nice beds, nice bathtub, nice bath products, pretty pool, and mini bar full of delicious, delicious chocolate.

    Room service was expensive, but quite good.

    The only thing that was less than perfect was the woman who checked us in at 1:30 am. She told us that she would have to move us during our stay because they didn't have a room for 5 consecutive nights. Um... isn't the point of making a reservation to RESERVE a room for your visit? When I told her that was inconvenient, she begrudgingly upgraded our room. If she had welcomed us and told us that they were happy to upgrade us, this would be a five star review, but she was so sour about it, it put a little negativity over our stay.

    Besides that experience, I highly recommend the Royal Sonesta.

    10/05/12 | Link | Rating: 4.0
    130. Steve B.
    I can't believe I have not wrote a review on this place.  This is my Fave hotel to stay while in the French quarter. You can't beat the location, a high number one. The rooms are clean, comfy and staff is top notch. You pay for what you get!  Right on Bourbon, you can't beat it. A top floor pool, underneath parking.  This is where you want to stay hands down when in the big easy

    Grade: A/A-

    02/08/12 | Link | Rating: 4.0
    131. Mike H.
    Excellent hotel right in the heart of Bourbon St.  I felt very safe here and enjoyed the location right in the middle of all the action.  Close walking distance to everything we wanted.  We were offered an upgrade at check in - for an additional fee we stayed on the 7th floor which included free breakfast every morning and a free cocktail happy hour everyday from 5-7 with unlimited drinks.  Definitely worth it!

    10/02/14 | Link | Rating: 5.0
    132. Chris E.
    Great location.  Walking distance to everything.  Nice pool area, but gets crowded.  Could use another bartender when they get busy.  Nice that they have a grill outside where they cook lunch.

    Rooms and bathrooms are a bit small, but when considering the location and the architecture I will definately choose the Royal Sonesta again.

    Take earplugs in case you get a room overlooking Bourbon St. if you plan to go to bed before 3am.

    28/06/13 | Link | Rating: 4.0
    133. Ashley M.
    Great older hotel right smack on bourbon street!   Right where I thought I wanted to stay after requesting a room facing the most fun street ever.  Room was fine, windows were closed shut and covered in plexiglass. I was perplexed bc we were not on a lower floor so I figured it wasn't a security thing, we went to the sugar bowl and had a blast back on Bourbon St and decided to call it a night, that's when I figured it out, Bourbon Street is LOUD later than I wanted it to be :) the plexiglass was there to buffer sound!!  Well I loved the Royal Sonesta bc of its old world charms and central location to the heart of NOLA, I would stay there again, I would probably request a room as far away from Bourbon St as possible though :) so if you are a party all night kinda person be sure to ask for a room on Bourbon with a balcony, those are pricey and go quick on big weekends, upper rooms facing the street give you no advantage bc like I said the windows are closed off, at least ours was, so to review - great hotel, great location, get a balcony if u party all night, get a room away from Bourbon St if you want any sleep at all :)

    21/09/14 | Link | Rating: 4.0
    134. Danielle L.
    You might catch a rash right just as you step outside the door of this elegant hotel, but you'd never know it from the inside. It's perfectly situated right on Bourbon St directly across from the $2 Big Ass Beer window, Legends Park, and Rick's Cabaret. Also situated right above the Desire Oyster Bar which our group ate at a good 5-7 times during our stay.

    The pool is the place to be during the day and the jazz bar inside is the perfect stop in for a night cap if you want to avoid the circus outside. Granted that circus is likely why one would choose to stay right on Bourbon, but the reason I love this hotel is because you can escape it when necessary (over the course of 5 days it will become necessary).

    The staff was wonderful and got to know our group well. We were there as a part of a wedding party, which BTW was the the BEST wedding I've ever attended. It was the type of event friends will be reminiscing about for years to come. The food, the atmosphere...it was all perfect.

    As for the rooms, they were everything you'd expect. Nice, clean, modern and spacious. Our friends got one of the shnazzy balcony suites that opens up to the street, but by the end opted to switch into an interior room so they could get at least one good night of sleep. There is a pretty hefty price to pay for parking, but between the central location, street trolly, and cabs there's really no reason to have a car.

    You really get the best of both worlds here in terms of the rowdy party scene and relaxation. Highly recommend!

    05/06/13 | Link | Rating: 5.0
    135. Jason W.
    It's 1:15 in the morning and a maintenance man is trying to fix our door. The lock has been broken since we arrived to check in. When we arrived to check in our room was not ready at 3:00 the check-in time. We had to get ready for a wedding at 4:00. We were able to change in a friend's room but two solid strikes on a high end hotel makes the Royal Sonesta a bad deal.

    24/05/14 | Link | Rating: 2.0
    136. Ryan F.
    Really cool hotel in the French Quarter.  Utilized their ballrooms during Tales of the Cocktail and the facilities were perfect.  Lots of on site dining options and coffee available.

    One of my favorite things about this hotel is the bellmen and front desk uniforms.  The preservation of historical elements and odes to the past is just one of the things that makes French Quarter so unique, and well, I like that.

    19/09/12 | Link | Rating: 4.0
    137. James B.
    This was a nice place to stay because of location. I have a few issues with the hotel rooms themselves. If you reserve a king bed, recognize that this is only a request. We were forced to stay in a very small room our first night with very uncomfortable double beds. When moved to a larger room the next day, we were in a much nicer room however just a larger more uncomfortable king bed ( I say uncomfortable which I know is just my preference, but you can feel the springs in them which I feel shows either poor quality or age). I think they are about 5 years past needing mattress upgrades. One other item is that housekeeping will ring your doorbell at 8:30am, so don't forget to put out the privacy sign. The staff is very pleasant and hotel does offer a nice piano bar. Bourbon Street is like Night of the Living Dead by 8pm, so be prepared for either a ton of fun or stay inside where it's safer.

    16/11/14 | Link | Rating: 4.0
    138. Miron L.
    It might seem like a good idea getting a massive balcony suite right on bourbon until you realize that Bourbon St smells like a sewage system and all sorts of randoms would be coming in and out. Not to mention a constant tap dancing from hustling street performers who are way too pushy in their delivery.

    The decor of the rooms is definitely nothing special. They also don't do much in terms of value added service such as providing bottled water etc.  We had probably the most expensive suite in the hotel. I would expect more. Your paying top dollar for proximity to bourbon which is over rated. If I went back I'd definitely stay at the W.

    14/06/13 | Link | Rating: 2.0
    139. Jason E.
    Stay here always. Yes it's in the French quarter but would never know poolside

    15/07/13 | Link | Rating: 5.0
    140. Lovely D.
    Sorry, but experienced the most vile service at the pool area where all bar tenders, with exception of one female bar back, refused to give service. As there is much to state, will do so, but now, we're all just trying to salvage the trip.

    04/05/14 | Link | Rating: 1.0
    141. Fred G.
    First time down to NOLA and stayed here. I absolutely love this place! Stayed in a Conti Room with a balcony. It's on the second floor. I'm a light sleeper and even though there was some outside noise, I slept well. Stayed in rm 2185. There is an oyster bar in the lobby, I didn't go to it, but it looked very good....

    The jazz club always was playing awesome jazz... Great musical town.

    Housekeeping was phenomenal, Front Desk was so very nice, and the Doorman on Bourbon Street was the nicest Southern gentleman. I will be back for Shore Leave 2014 with the Nola Wenches... Nolawenches.com . you might have saw me dressed like a pirate from the 17th to the 21st of April....

    22/04/13 | Link | Rating: 5.0
    142. Brittany M.
    Wish there was an option for ONE STAR. An epic disappointment on my wedding weekend. To be continued...

    26/05/14 | Link | Rating: 1.0
    143. Ted S.
    Stay on the R level for the great service, open bar, breakfast, and the fun of being on a special level.

    4 The gym opens late but that probably does not matter to anyone but me.

    5 for the crazy Bourbon street location that is all safe and sound when you walk into the Royal Sonesta. the air-conditioning is the best I've ever had in a hotel. There is no hot tub but the pool is fresh and salt water instead of chlorine which is very nice and good for the skin.

    4 for the fun medium sized rooms. Everything in the rooms was fitted just right and worked except for television that cut out a little but really! Get out of the room your in New Orleans ;)

    4 Service is great with only one person early on the first morning that did nothing to help me find a gym. A simple Google search worried right away.

    09/11/13 | Link | Rating: 4.0
    144. Shawn S.
    The name Royal Sonesta should give you a hint

    This is our second time.  each visit is a pleasure

    The facility is surprisingly cared for with excellent service and management

    The concierge was hard-working and always available -- our group made several changes with dinner reservations one night and he did not get flustered

    Location location location --  you cannot beat a Bourbon Street location

    In side you are in a tranquil and peaceful environment --  outside your are in the noisiest part of the French quarter --- they are geniuses for insulation

    09/11/13 | Link | Rating: 5.0
    145. David W.
    Had lunch. The staff are slow and seem to not care. The food was not good enough to make a return trip for. I had BBQ Shrimp. They were small, and the sauce was okay. Cost too much for lower quality food than we had at smaller places. You'll not be disappointed if you keep walking down Bourbon street and go to Oceana instead!

    04/05/14 | Link | Rating: 3.0
    146. Steve I.
    If you want to be on Bourbon in the middle of it all there are only four hotels that face Bourbon St. The Inn on Bourbon Ramada, the Chateau Bourbon, the Bourbon Orleans, and the Royal Sonesta. The Royal Sonesta is the grande dame of Bourbon St. and the clear choice if you want to stay in the heart of the madness.

    The Royal Sonesta has it all. A welcoming and helpful staff, a beautiful lobby, a restaurant, coffee shop, bar, and a business center. The best pool deck in the city is also found here. It even has Irvin Mayfield's Jazz Playhouse located in the lobby. Come out on Wednesdays to hear Irvin.

    I stayed here again this past weekend with some friends. Normally it is expensive to stay in the Quarter. Rooms are usually $359+ for rooms facing Bourbon. We paid $249.

    Our room was nice but a little small. We had a room facing the pool (as requested) and although the rooms are a little dated it serves its purpose. As long as it was clean we are cool with the room. The beds make the room though. They are great!

    Kudos to Denise for having such a great staff and a wonderful hotel in the middle of one of the most popular streets in the world.

    23/11/11 | Link | Rating: 5.0
    147. Suzanne N.
    Stayed here for 5 days, 4 nights for Christmas for less than $200/night for a deluxe room. Great value and location. The hotel was gorgeous for the holidays. The service was incredible and the employees are top notch. We got to check in to our rooms early also which was lovely after a red-eye from California. Our room was very nice and quiet (5th level, facing pool). We got a $100 voucher that we were able to use at the jazz club and coffee house which made it even better (the jazz place is one of the best in the city). I would totally recommend it for anyone coming to New Orleans. We were very, very happy with our choice.

    04/01/15 | Link | Rating: 5.0
    148. Kelly B.
    I LOVE this hotel!  We've twice now and both experiences were wonderful. They have the most friendly and attentive staff in New Orleans.  When we arrived, we checked in with Marcel who was happy and welcoming. He upgraded our room to a pool / courtyard balcony that was incredible because we could go out or back door straight to the pool which for us was the best! This hotel is located In the best spot on Bourbon Street which makes stumbling home a breeze.  It makes sightseeing way too in case you shop a lot and need to drop everything off.  Desire and Le Booze are also attached to it with great good and bar stuff. There's no reason to stay anywhere else. See ya next year!!!

    07/08/14 | Link | Rating: 5.0
    149. Jason C.
    Nice hotel centrally located. Have stayed here before and would  agsin.  Rooms are getting a little dated.  Our service was great. The pjs coffee house was really good.  Rooms a little musty from humidity and central air needs an update but we would stay again. Stayed in August so price was very good at this time of year

    17/08/14 | Link | Rating: 4.0
    150. Christopher B.
    Amazing hotel!  A bit pricey but you are paying for location location location!  Right in the heart of bourbon street you won't miss any of the action.  Very beautiful lobby with fountains and decadent rooms.

    26/07/14 | Link | Rating: 5.0
    151. Lehebron F.
    Overly priced hotel that charges extreme prices for substandard service. Don't stay on Bourbon Street,  you pay high prices for mediocre rooms. $6 dollar Evian water.

    14/08/14 | Link | Rating: 3.0
    152. Debra B.
    Checked in last night. Got absolutely excellent service from Mel at the front desk. He is a fantastic representative of the Royal Sonesta!

    11/09/14 | Link | Rating: 5.0
    153. Danielle V.
    I arrived at the Sonesta on a Thursday for my very first New Orleans wedding. Since this was the home base for the wedding, it seemed like the best logistical cost, although for three nights it wasn't the least expensive option.

    Wanting the most Authentic Bourbon street experience possible I requested a room on Bourbon Street. The woman warned me that this was loud, but promised this was the most sought after rooms. I am not sure about that one. I would recommend getting a room facing the courtyard, as there is plenty of opportunity to soak in the atmosphere once you leave your room.

    I was a bit disappointed that there wasn't coffee in the room (Call me old fashioned, cheap OR a coffee addict) and was so happy and thankful when the front desk offered to send up a maker to our room. Great PJs coffee.

    Impressive Lobby, great location, good food (the attached restaurant has four stars on Yelp!) Plus, the Wedding Goodbye Brunch was fabulous. I really enjoyed the fluffy eggs and potatoes, so my guess is both of these would be delicious if you ordered room service.

    I enjoyed the little gym and the hotel is in a great spot.

    13/01/14 | Link | Rating: 4.0
    154. Kim N.
    Awesome hotel in the French Quarter! I was horrified when we pulled up in our cab - the location is right on Bourbon Street and the noise was LOUD. However, as soon as we walked in the lobby doors, the sound was gone. It was like we walked into another world! Same with the room - you can't hear anything from the street. It is like Bourbon Street ceases to exist when you are in this hotel. : )

    The hotel itself is gorgeous - beautiful lobby, very nice rooms, great amenities. The beds were very comfortable and the bathroom was a nice size. We had a little issue with no hot water from the sink faucet, but it worked fine in the shower.

    The location of this property is stellar - easy walking distance to everything in the French quarter, restaurants outside the French quarter, Royal Street shopping, the street car on Canal, etc. I would highly recommend it and would definitely stay there again.

    PS - If you want to avoid Bourbon Street entirely, you can do that by entering and exiting from their side door on Conti. That was really nice in the evenings.

    18/03/13 | Link | Rating: 4.0
    155. Kendra C.
    Being a @Kimpton hotel regular, my expectations are very high when it comes to hotels. This place ain't not Kimpton!

    I stayed here recently for a conference. It was fine/average. The location is good if you want to be close to the action. It's right on Bourbon St. However, if you must get some sleep, you should request to be on the opposite side of the hotel. The staff were friendly and met my expectations. There was nothing they did that exceeded my expectations.

    The venue as a conference space is not a good choice. The room set up was poor for AV and the AV wasn't that great. The speakers could only walk a few feet in each direction before getting terrible feedback.

    The food was average. I had gumbo at 4 establishments while in New Orleans, the gumbo at this hotel was my least favorite. We had breakfast, lunch, and dinner here and it was really just average.

    The rooms were comfortable. They could stand to have some paint touch ups and deep cleanings. Surprisingly the bathroom was cleaner than the room. That's always a plus in my book.

    The fitness room left much to be desired. It's very tiny and the hours could be extended.

    16/03/14 | Link | Rating: 3.0
    156. Maria T.
    Sooooo ....this is my second vacation this year to NOLA which I ADORE. My first stay was at The Omni and my second stay was at the Royal Sonesta. I purchased an inside room cause it faces the courtyard and pool but most importantly, because its QUIET...OR so I thought. I have absolutely NO problem with the noise outside, (it's the FQ for pissakes) I'm from NYC so noise is irrelevant to me. The problem I DID have was with THE CONSTANT noise IN my room from the OTHER rooms bathrooms. Every time someone took a crap, pissed, flushed a toilet, hocked a loogie, ran whichever faucet they needed to run, I HEARD it...ALL!!!! Throughout the night. Body functions in stereo and as expensive as these rooms are, this shouldn't have happened. In MY specific room, the walls are OBVIOUSLY thin so I called, got the operator and told her what was going on. I asked her if the RS has specific rooms that were noisy in regards to this and she said yes and proceeded to transfer me to the front desk. I asked if there was a room available and he said yes but it only has a pull out couch available. I was like "What the Fazack, fuhgeddabouit" so me and my boyfriend proceeded to endure the noise for the remainder of the week. All in all the room was extremely spacious, clean and functioning with the exception of a broken lamp on my side of the bed but that's just a needle in the haystack when you have pricey rooms that are not SOMEWHAT soundproofed INSIDE from one another.

    This vacation was a birthday gift for the bf (which he also wasn't happy with) so when we go again, I'll have to think twice about staying here.

    21/10/14 | Link | Rating: 3.0
    157. Cindi S.
    Beautiful, beautiful, beautiful.  We stayed here during Christmas time and the hotel decorations are stunningly beautiful.  We had a Bourban Balcony King and it was great.  Right across from the Jazz Courtyard.  We would just leave the french doors open and listen to the music whenever we were in our room.  It's also a great place to "people watch" when you're tired of walking the streets of Nola filling your belly with all the good food!   The staff was beyond helpful and courteous.  Will stay here again and again.  Pricey, but worth EVERY penny.

    29/12/14 | Link | Rating: 5.0
    158. Courtney A.
    Short of it: not worth $. Small, semi clean rooms. Paying for location. Nothing special.

    You certainly do not get what you paid for.
    Although when you first walk in this hotel is beautiful and ornate and historic, once you take the elevator to your room you will see what it really looks like.  What was marketed as a classy 4-5 star hotel did not deliver any qualities of such. The linens on bed were ripped, pillowcases were stained, lightbulb in bathroom was out. No complementary anything including bottles of water ($6.50 for one little bottle, really?). Also you can hear almost everything that goes on on the street below even from our room on the 5th floor.

    The pool leaves much to be desired. The one bartender loves to close shop before the pool even closes.

    What you pay for here is location and even being on bourbon street is overrated because it truly smells like hot vomit right as you exit this building. You'd be better off to spend your money elsewhere and enjoy the tranquility of being away from the noise if you choose. And let me just mention that we understood what being on bourbon street was before stepping foot in this hotel but to market this place as a high class establishment and not be able to retreat into any semblance of tranquility is unacceptable.

    30/08/13 | Link | Rating: 2.0
    159. Janie J.
    This hotel is wonderful. My husband and I have stayed here twice in the past year. The staff is always professional and accommodating.
    The rooms are nice, the hotel is well maintained and in a good location.
    I would recommend this hotel to anyone.

    13/07/14 | Link | Rating: 4.0
    160. Erin O.
    We stayed here for 4 nights this December and it was a beautiful hotel. Perfect? No, but almost 5 stars.

    It is right on Bourbon Street and also had some loud, live bands in the inner courtyard, so we were all nervous that we wouldn't sleep well. But I have to admit, we were all on the 5th and 6th floors and we slept very well.

    The beds were comfy and I'd like to buy the pillows. Loved them! We cranked the air conditioning at night because we like to sleep cool and it also drowns out noise, and it worked very well.

    The lobby was decked out for Christmas and it was stunning. They had lots of private events/parties while we were there, so it's a popular joint. That was sometimes a little annoying as the lobby would get really crowded and it wasn't from people who were staying there. But since we were mostly out and about, it was fine.

    There's a nice, formal restaurant that we didn't try, a nice casual restaurant (Desire) that we did try (see review), and a coffee place like a Starbucks but I forget what it really was. Overly expensive water, which was annoying because there were no CVS type stores really close by. I wish there was a sundry shop in the hotel.

    Room service was iffy at best.

    All that said, I'm rating it high because it was comfortable, beautiful, and very nicely located right in the heart of the French Quarter. I'd come back, though next time I might try to get closer to Jackson Square (if traveling with family, like I was). We weren't there for the typical Bourbon Street scene.

    26/12/12 | Link | Rating: 4.0
    161. Joe B.
    In the spirit of things we thought why not immerse ourselves as this hotel is right on Bourbon street so when asked by the clerk "Do you want a room facing Bourbon street" we said "Yes we'd like to experience it all while we are here". Well the experience is that sure if you like to party late into the night well then you'll certainly hear it if your room faces Bourbon street. Basically the road and crowd noise can be heard all night and morning long. As long as there business' open and people walking the street you can hear it. While at first it was nostalgic it did get old around midnight...we had to get up early so you get the drift.

    10/04/14 | Link | Rating: 3.0
    162. Jenny A.
    Beautiful hotel in the heart of Bourbon Street. Fantastic Concierge!

    We were close to it all. But careful! The bars don't close till 6 am in New Orleans so you must be willing to hear drunk people outside your window hippin and hollerin'. Haha. Or sleep with your tv on. Our friend said she requested a quiet room and did not hear a peep.

    Nice accommodations. The rooms are clean and big tv's in room. The nightclub inside hotel is awesome and I hear the restaurant is really nice as well.

    06/04/14 | Link | Rating: 4.0
    163. Tamara C.
    What a lovely hotel.

    Here are the perks and keep in mind we were two gals sharing a queen room.

    For the three nights that we were there to essentially eat, drink, be merry and party, this spot could not have been better.  It is in walking distance to everything that was on our hit list.

    The room was immaculate.  Even though there was some sort of snafu with the Living Social deal that put us on a patio room instead of a balcony and left us with one queen bed instead of two.  I did not complain about sleeping on a cot.  It was comfortable enough and I am NOT A WHINER.  I was fine.  By the time you are as drunk as I was as 4AM, you really don't care that you are sleeping on a comfy cot.

    For you fuddy-duddy complainers about the din and debauchery of Bourbon Street, go get a room elsewhere; like in Gretna.  No offense to Gretna, my aunt and uncle live there and they love it.  

    But seriously, what the hell do you think is going to happen getting a hotel room in the heart of The French Quarter, right on Bourbon Street.  Don't make me use the "Duh" word.

    09/09/13 | Link | Rating: 4.0
    164. Sandra S.
    I went to New Orleans with my boyfriend in October and we both absolutely loved our vacation and our stay here.  We decided to stay at the Royal Sonesta based on positive reviews and its location.  The hotel is beautiful and the staff is super friendly.  Their pool was great and the jazz club was fun. For being right on Bourbon Street, it was like a breath of fresh air every time walking into the lobby.  I have zero complaints and can't wait to come back here again!

    21/11/14 | Link | Rating: 5.0
    165. Ali W.
    The fact that Royal Sonesta has a computer terminal for guests to print out boarding passes for free is worth mentioning!

    06/05/14 | Link | Rating: 5.0
    166. Yvette B.
    Great Bourbon St. location, but the hotel did not live up to the hype.   The room was disappointing....first room checked in had stained carpeting, and the second room was better but still less than ideal.   They could do much better with the rooms.

    04/04/15 | Link | Rating: 3.0
    167. John F.
    My wife and I stayed here for our anniversary April 15th 2014.  We started off on a livingsocial deal for two nights in a bourbon street balcony room. We  ended up having such a good time we extended our stay two more days. Our stay was not without problems though.

    We had a bad thunderstorm come through our first night and water driven sideways by wind seeped in through our closed balcony door, wetting some of our stuff.  After informing the hotel magement, they helped save the trip by moving and us up to a renovated floor, to a beautiful room with a great view of Bourbon Street.

    After being moved to a renovated floor, I can definitely reccomend to anyone coming to go ahead and do likewise.  It was worth it, these beautiful historic buildings are lovely, but with the history and age come some issues in the unrenovated floors.  They may have finished all the renovations by the time someone reads this and it may now be a moot point.

    The staff here was epic, and that's coming from people who work in the industry in Orlando.

    The restraunt and jazz club were great as well.

    We don't have a date yet, but we will definitely be returning to New Orleans and staying at the Royal Sonesta again!

    06/06/14 | Link | Rating: 5.0
    168. Becky L.
    Pros: Location, Courteous Staff ....
    Cons: Old, small rooms, NOISY!
    the location could be a Con since it is off Bourbon Street and the yelling/sirens/street noise will keep you up until everyone else decides to go to bed...

    23/07/14 | Link | Rating: 3.0
    169. Marie S.
    Nice hotel.  Amazing location.  Love the courtyard!  There's a Pj's Coffee on the main level that sells Bloody mary's and Mimosa's all day.  Doesn't get more New Orleans than that!  Had drinks in the hotel bar one night and it was nice.  Spent 2 days there for a conference.  Conference facilities were very nice.

    09/02/15 | Link | Rating: 4.0
    170. Cody F.
    Location, location, location!
    It's a very nice spot, we landed a good deal online, and the front desk asked if we wanted the Bourbon St. view or the more "quiet side" of the bldg.  Well, we were down for some fun so we took the street side.  Yep, it can be loud.

    Secure, clean, convenient to everything in the touristy blocks, and we really liked it.  A great coffee shop in the lobby, another even better across the street, kitschy bars attached to it, and that unique NOLA hospitality.  

    The room was small, the elevators cramped most of the time, but check in/out was a breeze.  I didn't have need of the concierge except for one quick question and he was great.

    18/02/14 | Link | Rating: 4.0
    171. Mike B.
    Would you like to immerse yourself in the Bourbon street experience without having to be in the middle of all the people?  This is your place.  Loved it.  You will read the reviews about noise, smells, etc.  If you stay anywhere on Bourbon, these things are guaranteed and you might see some things that are offensive to you so if that is you, do not even think about Bourbon street after 4:00.  If you want to experience it then this is the place stay.  Rooms are nice and you are a short walk from all things French Quarter.  We chose to eat at other places but noticed the eateries at the hotel were always busy, good sign.  They do of course have  rooms that do not face Bourbon as well.  This is our place when we come here from now on.  People watchers heaven!!

    06/08/14 | Link | Rating: 4.0
    172. Jeff B.
    Great hotel on Bourbon street. Great location. Located on Bourbon street across from the strip clubs. Not for kids! Average size rooms, but who goes for the room. Need to book well in advance to get balcony room.
    They have a live jazz bar. The drinks we had there were not good at all. Cosmopolitan too strong, Dirty martini way to dirty. Local Abita Amber beer is good.

    The Desire restaurant is very good.
    Nice coffee shop open till 6.
    Concierge is helpful but will send you to only expensive restaurants. Don't ask.

    Outside pool is great with a bar. We had a regular room, then switched to a walk out room to the pool which is great. The air conditioning is not the best. We had the air on 65 for the whole stay. Never got ice
    Cold.

    I give 5 stars for the location. We had a great price to stay here with airfare for 4 nights. $1240. Great deal!

    04/06/14 | Link | Rating: 5.0
    173. Joseph C.
    We chose to stay here because of the good reviews here on Yelp. I first discovered the hotel on LivingSocial but found a better a deal on Hotels.com .

    We enjoyed our stay and would consider staying again.

    Pros: Friendly staff, clean rooms and facilities, well-tuned performance room with great talent on stage

    Cons: We had several fixtures rattle and fall out of place (mostly in the bathroom), noisy ventilation, the front door opens up to several sex shops with malnourished 'entertainment' hanging out and begging for business

    Tips: If you stay here, ask for a room with a view of the pool or Bourbon Street. Our view was a dirty side street.

    29/08/14 | Link | Rating: 4.0
    174. Omar R.
    Ok my 4 stars are a little more biased than usual. First off, this hotel IS pet friendly. I mean they don't just accept dogs in the rooms, the staff are very friendly around the animals. Getting to the hotel with GPS was a breeze, but it took a couple seconds to figure out that there is an underground parking garage. It was a little scary and cramped for me and my family at first because we were towing a 4x8 Uhaul, but the hotel found a great parking space for me. The hotel is an older one, but it is decently maintained. The one thing that the Sonesta truly shines in is the food. I called in some room service for dinner and breakfast, and both times blew us away. Now if you're in New Orleans, chances are you wont' be checking out the cuisine of a hotel (Why?!?), but in our case our 3 yr old was sick and we couldn't venture out too much. This hotel had everything we needed, and a great staff to get it to us. All in all I give a solid 4 stars for staff, and service. The room was a bit small, the toilet had too much flush pressure so the water would spray out on every flush even with the lid down, and the thermostat was a little tricky. 4 solid stars though.

    15/04/15 | Link | Rating: 4.0
    175. Jodi B.
    This was my second stay at the Royal Sonesta, meaning yes I would go back as often as possible. Within the Royal Sonesta they have a true gem working there, her name is Jessica Jones, Guest Services Supervisor. She helped us in so many ways to make our stay comfortable. I admire an establishment that has employees that really care about their clients. See you soon NOLA!

    02/03/15 | Link | Rating: 5.0
    176. Melissa R.
    Everything was amazing!!!!!! The Desire had the best oysters!!!!! The concierge Russell told us where to go and he was spot on. Only negative was I didn't have a coffee pot in the room. This is a must stay! Ask for room facing the pool so there's not so much noise at night

    11/03/15 | Link | Rating: 5.0
    177. Eve C.
    For my first trip to New Orleans, I knew I wanted to stay in the heart of the action.  There's no closer place to rest your weary head than the Royal Sonesta, located smack-dab on Bourbon Street.  

    Despite the chaotic party scene outside, it was easy to avoid the hubbub and get some much-needed shut-eye.  Prior to arrival, we had requested a room on the "quiet" side of the hotel, and we were pleasantly surprised at the lack of noise emanating from the street.  The room was spacious, with separate sitting area, tons of closet space, and a large, well-lit bathroom.  There was a fully-stocked minibar too, of course!

    We were there in the couple weeks leading up to the NBA All-Star Game and Mardi Gras, so rates were reasonable.  We ended up paying on average $240/night, including taxes and fees.  While I'm sure there are better bargains to be had in NOLA, we were happy to be in the thick of things for this price.

    For anyone checking out New Orleans for the first time, or just looking to be in the heart of Bourbon Street and the French Quarter, you can't go wrong with the Royal Sonesta!

    17/02/14 | Link | Rating: 4.0
    178. Susana N.
    My husband and I stayed here for his b day weekend and we really enjoyed our stay.   Our room was a good size and the beds are super cozy.  It's walking distance to The French Quarter, shops, and nice restaurants.  I would definitely stay here again.
    My only issue was valet parking was a bit pricy... $39.00 per night.

    29/08/14 | Link | Rating: 5.0
    179. Trinh T.
    The Royal Sonesta Hotel is a New Orleans hotel located right on Bourbon Street and a few blocks from the historic French Quarter.  Even though it's in the heart of Bourbon Street, it's a surprisingly great hotel with great service and decent rooms.

    My Overall Rating - 4 Stars (Atmosphere, Service, Facility, Return)

    Atmosphere - Imagine walking along Bourbon Street, dodging (or catching) beads, maneuvering through inebriated bodies, and trying to ignore the workers calling you to come try a $5 hurricane.  Then suddenly walking through some heavy double doors into:  marble floors and glass chandeliers?  Welcomed to the Royal Sonesta, a nice, charming hotel that seems to transport you from the debauchery of Bourbon Street to a hidden oasis of New Orleans charm in about 10 steps.  1 Star.

    Service - Everyone from the doorman, bell desk, concierge, cleaning staff, and front desk are uniformed, friendly and there to help.  They are professionals in what they do.  The only problem we had was requesting a stool for our room over the phone.  We were on hold and transferred three times for an innocuous request.  That aside, we thought the staff was great.  1 Star.

    Facility - The first rule of real estate is location, location, location.  You stay here because it's so close to where all the action is.  The rooms are average at best, but the beds and pillows are comfortable.  Bathrooms for a deluxe rooms (two queens) are pretty small too.  The rooms also lack storage space other than the closet, and their elevators are SLOW.  But I got great sleep every night, the noise level was surprisingly low, and we were in the heart of the action.  1 Star.

    Will I Return? - Yes.  I would stay here in a heartbeat.  These aren't Four Seasons Rooms, but the location and service from the staff easily overcome any other shortcomings.  It's a great location and a better place to crash after a night out in New Orleans.  1 Star.

    My Yelp Rating Scale (Sum of all parts):
    1 Star - Atmosphere - Is it a cool dive?  Perhaps an upscale place?  No matter the type, atmosphere plays a big part and I'll give a star if I like it or thinks it has great charm.
    1 Star - Service - You can have a great meal with bad service.  But that's also what can make a five star joint drop to four.  It's important to the dining experience that service is great and on point.
    2 Stars - Facility - I'll award up to two stars for the facility, since this is the main reason we go out.  Sometimes the extra star is given for value, but it's really all about the facility.
    1 Star - Will I come back? - If I know for a fact I'll return, I'll give this a star. A place has to make an impression for me to return.

    Each Category can be given up to 1 star except food (2 stars) because I consider all these categories important to the overall dining experience.  I will sum them up to provide my final Yelp score

    06/11/13 | Link | Rating: 4.0
    180. Andrew H.
    If I'm being honest, I was fairly disappointed in this hotel. I only glanced at the overall star ratings instead of reading the reviews here and also on Expedia before booking and am now slightly angry at myself for not reading because it could have saved me from a bad stay.

    You will first drive through dirty streets filled with drunk miscreants into a damp, dirty parking garage where the spaces are closer together than the teeth of a shark, then thankfully find your way into a very nice lobby, only to go through a cockroach inhabited (saw one cockroach in my three day stay here) upper floor hallway into a dirty room with a stupid layout. It smelled slightly odd (tolerable but still not neutral) and why did they put the TV in the corner!?  Seriously, the bed is centered and the flat screen tv is placed in a nook in a corner of the room away from any seating or the bed. After reading some reviews, I don't think all rooms are laid out like this, and I believe I was just unlucky enough to draw the short straw.

    I should be fair and say the nice things about this hotel. I LOVED Restaurant Revolution on the first floor, and I thought the jazz club in the lobby was a great touch. The service people were very friendly and I did love the lobby decor.

    I will admit that I did think the location was good to explore New Orleans, and the other hotels in the area looked just as shady, but if I'm comparing to all hotels in general, the Royal Sonesta is mediocre.

    30/08/14 | Link | Rating: 2.0
    181. Andy M.
    Place looks nice but really isn't. The rooms are low quality and small.

    Our toilet is the same as a toilet from a Seven Eleven. Our window is cracked as well.

    They charge you to park your car as well. In my opinion when you pay $200+ for a room parking should be free.

    25/09/14 | Link | Rating: 2.0
    182. Rachael Z.
    For a hotel on Bourbon Street, you can certainly still escape! When I checked in, I was asked if I'd rather be closer to the Street or have a quieter room. I chose quieter, and they weren't kidding - it was perfect!

    The room is large and the bed very comfy. The pillows were all extremely soft - I prefer that, but could see someone disliking it if they prefer a firm pillow.

    The only real complaint was house keeping. We were gone from 9am until 3pm, and never had the room visited or cleaned. This didn't matter - we just needed more shampoo! It wasn't until 4pm that they stopped by, and at that point, we were relaxing and not about to leave the room for them to make it up. I found this timing in poor taste. Otherwise, a good location whether you plan to stay on Bourbon Street or visit the Jackson Square area (less than a 10 minute walk).

    20/11/14 | Link | Rating: 4.0
    183. Dennis C.
    Friends and I moved here post-Jazzfest this year and they were exceedingly accommodating to our group. The staff was super courteous and helped us get a really nice Bourbon St. balcony and adjacent parlor room. The crowd at the hotel is a little older, and slightly tourist vibe, but for being on Bourbon St this is to be expected, and by no means the worst of the area hotels. The Royal Sonesta had a nice quiet courtyard space, some attached restaurants and bars, etc... Location was ideal and for a mellow post-festival unwind, allowed us some final Nola flavor savor. Enjoy! Shout outs to Tony, Bailey, and Real Deal Neal for all the great front desk service, along with housekeeper Anna, and bellhop André! Merci beaucoup, laissez les bon temps rouler!

    05/05/15 | Link | Rating: 5.0
    184. Linda G.
    Always courteous! Never have had any issues except my loud neighbors but it's New Orleans.

    26/03/15 | Link | Rating: 5.0
    185. Jada F.
    The hotel itself is really nice, clean, quiet ( on the 5th floor) - the staff is very nice and the amenities are good quality. The beds are great. Holding back a star because the location is a little rough, right on bourbon, if you are traveling with young children.

    14/05/15 | Link | Rating: 4.0
    186. Anthony S.
    Hotel looks beautiful... Then you have to deal with their 'accommodations.' Air vents leak smell of raw sewage after above bathroom is used. Cable out during a majority of the stay. Lobby is filled with yes men/women who only follow thru on requests after multiple asks.

    21/05/15 | Link | Rating: 2.0
    187. Lauren M.
    An update to my last review:

    We stayed here again for a quick girls trip. With the points I earned for staying here for the bachelorette trip, I had just enough for a free night. The type of room we wanted to book with the points was not available to book, but they said we could request the room when we got there. It wasn't guaranteed that we would get the room we wanted when we checked in. When I told concierge what the situation was, he upgraded us to a parlor room with a balcony that faced Bourbon street and honored the price we had for the second night room that we were paying for! To top it off, he also gave us two vouchers for a complimentary bottle of champagne. They also brought us two roll away beds! When we ordered our second bottle of complimentary champagne, we couldn't seem to find our voucher even though we swore it was on the counter. The gentleman that brought the champagne said not to worry and he would take care of it. I honestly can't say enough great things about this hotel. The parlor room was amazing and perfect for us five girls! I would def recommend this hotel to anyone going to New Orleans. You def get what you pay for here! Until next time!

    16/01/15 | Link | Rating: 5.0
    188. Ashley S.
    No Colleen, I do not understand your "reasoning" for not allowing registered guests to enter your hotel. Even after having our boyfriends in the room come down to the lobby  to "confirm" we were staying in 4130 WITH WRISTBANDS IN TOW.

    Your night staff is vile and appalling and whoever gave them the opportunity to work for your hotel should be cut.

    13/03/15 | Link | Rating: 1.0
    189. Caitlin W.
    My fiance and I booked a trip to NOLA on a whim -- think "7 am flight booked at 11 the night before." I've had some experience with the Sonesta Boston, so when the Royal New Orleans came up in our package search, we said "why not?" and hit go. It was one of the best decisions we made throughout the trip.

    Located smack in the middle of bustling Bourbon Street, the Sonesta is easy to locate and steps away from all the fun the French Quarter has to offer -- not to mention incredibly gorgeous. Upon exiting our cab and entering the lobby, our jaws literally dropped as we took in the chandeliers, marble columns and stunning fountains. Smooth jazz echoed throughout the hallways just enough to drown out the buzz of Saturday night outside. We dropped our things in our spacious (and complimentary upgraded!) king, which overlooked the street below and provided the unique soundtrack of jazz, fun and oddity that only New Orleans can sing. The jazz club downstairs gave a perfect introduction to our evening, with grilled oysters, gumbo and bubbly champagne setting the mood for a spontaneous night of fun and the courtyard, complete with orange trees and fountain, was a favorite as we sipped our coffee and soaked up some long-awaited Southern sun. The staff was attendant, courteous and friendly, which truly made us feel at home in The Big Easy.

    In an already whirlwind weekend, the Royal New Orleans served as the perfect respite to catch our breath and really relax. I highly recommend it!

    27/03/15 | Link | Rating: 5.0