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The Ritz-Carlton, New Orleans in New Orleans, LA

The Ritz-Carlton, New Orleans in New Orleans, LA

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Company Info:

Rating: 4.16

Address: 921 Canal Street, New Orleans, LA, 70112
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Comments (180):

1. Jennifer C.
Probably one of the most elegant hotel experiences that I have had.  Prior to the Katrina disaster, I stayed here on business and it was undergoing a major renovation.  Despite the construction goings on, the staff was amazingly attentive, the food was incredible (of course, our staff was treated to a private dinner prepared by the executive chef), and everyone called me by my name wherever I went.  Felt a little too pampered...

29/03/06 | Link | Rating: 5.0
2. Jessica H.
I plan on staying at this hotel everytime I visit the city.  Now I have to admit that I am an employee of the Ritz Carlton so my expectations are extremely high.  And they lived up to every one of them.  The Ladies and Gentlemen were incredibly attentive, helpful, and friendly.  Someone else said "Southern Hospitality at its best!"  Completely true.  I've now stayed here twice, and this will be my hotel from now on.  In fact, I will plan my trips based on being able to get a room here, honestly.  Aside from the truly wonderful staff, the room was great.  The bed alone is worth staying here for.  It's huge and comfy and make you feel right at home.  The Bulgari bath products are my fav, so I always take some home with me.  But the simple fact that this magnificent hotel is just TWO blocks from Bourbon St makes it the total package.  We walked everywhere from the hotel and didn't really ever have to bother with the car.  I love, love, love this hotel and hope that my hotel in Dallas is equally as wonderful to our guests.

15/04/09 | Link | Rating: 5.0
3. jane t.
I couldn't believe the rate for a weekend at a Ritz-Carlton - just $139 a night. Now I know why. The rooms are well appointed, but the service throughout the visit was farcical. Coffee at breakfast? Butter? Both basic items that were asked for repeatedly. Our plates sat on the table after we'd signed the check and left. I called the manager to complain - and never heard back. There was more to follow.. drinks at the bar with a cheese plate - when we asked for more bread to go with the cheese, we were delivered (20 minutes later), some crackers. Which were then flung on top of the one piece of bread left on the plate. When I checked out and raised the fact that I wasn't paying for the breakfast crapfest I was told the stay was "taken care of", which was admittedly generous. Then I checked my credit card.. and the charges are still on -- considering I couldn't find the manager when I was at the hotel, getting a refund should be more farce. If you stay here do so with a "this isn't really a Ritz" mentality and definitely leave the hotel for food, beverages and internet access.

28/12/09 | Link | Rating: 2.0
4. Ashley H.
great central location and it just blows u away just from walking in the lobby. i mean of course it is the ritz.....very well done

16/11/09 | Link | Rating: 4.0
5. James H.
Everything was great. Room was a little small but bathroom was palatial. Nice desk in the room, huge TV. I was really happy with my stay here.

17/11/10 | Link | Rating: 5.0
6. Lauren W.
I had a fabulous stay here and would LOVE to go back.  For me, it's all about the little details, from the fabulous scent of the lobby (not sure if it was the flowers or candles or what, but it was amazing) to staff members all knowing our names, but everything was spot-on.  My fiance' and I visited the spa for massages, which were fabulous.  The women's locker room was great- very spacious and fully stocked with soaps, shampoos, and any haircare products anyone might need, as well as hair dryers.  I loved the lounge area and could have spent quite a while in there reading magazines, but didn't have time to spare to do so.  Apparently the men's locker room was just as nice but totally different.  The staff in all areas of the hotel were incredibly friendly and helpful.  I look forward to another stay sometime in the future.

21/06/09 | Link | Rating: 5.0
7. Andy P.
A little pricey but you may be able to get a better deal if you call the hotel directly. I paid $149 per night and it was a great deal. The bed was SO great, the furnishings were VERY nice, and the staff was very helpful. The location is top notch and much quieter than staying deeper in the French Quarter. I think I was in the elevator with Mick Jagger - or some other old guy with long hair - I'm not real sure. I would stay here again in a minute.

03/06/08 | Link | Rating: 4.0
8. Bryan M.
A beautiful old school look right in the heart of the action. It was very affordable for what we received. The club level, which we stayed on, has a buffet and all you can drink wine and champagne. I just wish that they had goodies when we got back from the bars. The bed was so amazing and the bath was huge.  The day spa was such a nice pleasure at the end of the trip. Next time I will for sure spend at least a half day in it.

27/02/08 | Link | Rating: 4.0
9. Nick G.
Nice place, good location, but a bit tired-looking for a Ritz.  Place needs to be spruced up.  Also, got to put single-cup coffee makers in the room!  I want my coffee when I wake up and I don't want to wait 45 mins for room service or go downstairs for it and since I don't know when I will wakeup, I don't want to order it the night before.  I knocked a star off for the coffee pot.

15/05/11 | Link | Rating: 3.0
10. Fred D.
Okay.  Pretty amazing is all I can say.  As one of those people who always thinks New Orleans reminds me of New Orleans Square at Disneyland, the Ritz Carlton made me fall in love with the real thing.  Ride the elevator from the car park to the lobby and you'll find yourself in a small, welcoming and tranquil space that says you've arrived.  The decor is understated yet stunning, the scent of verbena and jasmine fills the lobby and immediately you feel both relaxed and invigorated.  Hard to believe the neon and noise of Bourbon Street is only a few blocks away!  I still can't decide what was more spectacular, our room with two king beds and two televisions, (and a great view as well) or the courtyard with it's gas lamps and magnolias.  I think I spent equal time in both.  The staff was professional and courteous, but not particularly notable, except for the concierge who actually walked outside to give directions, and the maid who turned down our room at night.The service at the restaurant off the lobby was not so great as I had to three times ask for more of their great New Orleans coffee. One cup is not enough!  But my friend loved the fitness center (always a plus in any stay) and the pool was great.  Yes it was expensive, but definitely worth it!

19/07/08 | Link | Rating: 5.0
11. Kara G.
What can I say, I had a special event here and the staff was AMAZING.  My crowd out grew our original space and after they had filled the room with chairs (they just kept moving them in every time someone new would come) they finally moved us to a great large room.  No additional charge.  Just great service.  For only a $200 facility rental fee, I was treated like a princess which I can certainly appreciate.  I didn't have to do anything but show up and point where I wanted things to be.

10/10/08 | Link | Rating: 5.0
12. Talib K.
I've stayed here multiple times.  Service is always what you would expect....consistent, pleasant, and prompt.  This location is very close to the French Quarter, so it is very easy to walk to most of the prime locations in the city. My only real issue with this hotel (and many others like it) is that the Wifi was not free!  I hate being 'nickel and dimed' at a nice establishment.  It seems that if Days Inn can offer free Wifi, the Ritz should be able to do the same. Also, beware of navigating within the hotel.  Clearly, the current configuration is a combination of two previously freestanding hotels/buildings.  This makes for a very convoluted coming and going.  Just to get to the backside of the hotel from my room I had to catch three separate elevators and walk through three distinct areas of the hotel.  Overall, I enjoyed my stay.

09/07/08 | Link | Rating: 3.0
13. Cynthia N.
Ok I have to admit I didn't stay here but I remember the ritz having really good beignets after eating them here years ago and wanted to stop by again when I was there for the festival last week. You get caramel sauce,chocolate sauce and fresh raspberries. BEST beignets in town.the service and ambiance was also great!

08/07/11 | Link | Rating: 5.0
14. Chris V.
Wow, that's all I can say.  This hotel truly rolls out the red carpet for its guests.  The rooms here are extremely nice, complete with extremely comfortable beds.  If you're on the Concierge level, the staff will even unpack your bags for you!  The fitness area is very nice, with each workout machine having its own individual LCD TV screen.  The pool here is small, but it is indoors and very nice.  I love the NOLA Ritz.

26/04/09 | Link | Rating: 5.0
15. Zachary A.
It's not the Ritz of every other major metro, but it's still the Ritz.

10/09/08 | Link | Rating: 3.0
16. P R.
Location and Service can't be beat!!  Close enough to walk to all the action, but just far enough away (2 blocks) to allow yourself to feel rested.  The architecture and interior design is of the highest quality and the service is very efficient without being in your face.  Stay in Club Level if you can swing it...takes everthing to a whole new level and gives you access to amazing free drinks and food almost all day.

28/10/09 | Link | Rating: 5.0
17. Billy B.
Wow, unbelievably friendly people, very few nickel and dime charges, and super helpful. Nice decor, everything was very posh.

02/04/09 | Link | Rating: 5.0
18. Rich T.
I've stayed in several Ritz Carltons before.   Always top notch.  This one is not up to par.  

The hotel feels old, and even a bit shabby.   The room felt like it was furnished 20 years ago (except for the huge flat-screen tv), and cheaply at that.  The place needs an update.   Thank goodness we found the  Rat Trap (no kidding!) under the bed at the END of our stay when we were looking for stray clothing.  Had we found it at the beginning, I'm not sure we would have slept very well.   Rats at the Ritz? - Eek!

The service was a bit spotty, we experienced nice people, and some cranky ones.  Standout:  The waiter in the restaurant for breakfast.   He was great - even bringing my girlfriend a healthy serving of salmon from the buffet when she mentioned she was torn between that and the omelette (which she got)   No charge for the Salmon!  

Why is it the luxury hotels seem to be the worst at nickel and diming you every chance they get?  (I guess that's a very dated term, try 5-spot-ing and 10-spot-ing).  How many hotels nowadays don't have free coffee in the room?  (You can get a cup for $4.00 in the lobby).   Parking is expensive - I might have expected that, but even when calling ahead, there was always a wait for the car, regardless of how busy they were.  

Trust me.... At the Ritz in Laguna Niguel, for example, none of these things bothered me, because the place is so very beautiful and the service so perfect you can easily excuse them.   But trade the beautiful Laguna room with its beach view for an old room overlooking, well.... a roof.  I didn't expect wonderful, but the bellhop, during his talking tour of our room, looked out and said "and you have such a wonderful view."  hmmm....  

At any rate, you're in New Orleans, so why should the hotel matter anyway?   Go out the door, a few steps, and you're on Bourbon street, and in the thick of it.  The streetcar is out front.  Nice.

It's clear that not all Ritz Carltons are alike.

15/06/10 | Link | Rating: 3.0
19. Dan D.
The location is a little away from the hustle and bustle if the quarter, so you will need to walk a little to Bourbon street.  Now, this hotel does not disappoint if you have stayed at any of the other properties.  I stayed during a business conference so I did not spend much time in the room because of conferences and getting out to explore the great food and frivolity right outside your door.

27/10/09 | Link | Rating: 5.0
20. Eliz O.
We stayed here on our last trip for Mardi Gras. We had requested a room with two double beds when we booked, however when we were checking in they didn't have one available, so we were stuck with a Queen... but they offered to give us a roll-away bed, which was okay, but the room was so tiny that it didn't feel comfortable to have an extra bed in there. Parking is expensive ($40-$45 per night), but it's like that everywhere. The pool is so tiny, you wonder if it's a tub to soak in before actually going to the actual pool, but no that is the actual pool. They also had a hot tub, which was full of drunk people who wouldn't leave! Annoying! But again, it's Mardi Gras, so I guess it was to be expected. During the parade, all of the entrances to the hotel are closed except for one and they have security checking your wrist band to see if you are really a guest of the hotel, which I guess had to be done to avoid douche bags coming in. As you enter the hotel, you have to take the elevator to the 3rd floor where the actual lobby is and then from there you switch elevators to get to your room, which was annoying.
We saw Ludacris at the hotel with his entourage like 3 times, it was nice to see a celebrity.
Service is okay, I guess I was expecting more... Overall, a nice place to stay!

16/03/10 | Link | Rating: 4.0
21. Alex S.
Arghh. Well check-in was efficient despite changing room types to accomadate a second guest. The front desk requested a new credit card from me even though the room was pre-paid by my friend who always stays here for business. lame. my card was later charged 4 days later even though the matter was supposed to be resolved! annoying!
The cigar bar bartender was professional and accomodating to late night requests. However the patio cocktail server was extremely offensive, incompetent, and demanding during our dinner experience!!! She never brought us water, forgot several courses repeatedly, forgot our espresso, demanded we pay in cash so she could receive an immediate tip, appeared on drugs, yelled at us, and ignored us after paying, etc.... The hotel suite only got hot water after the 2nd night. the beds were comfy. The housekeeping staff and concierge were 5 star. Overall, the run-down accomodations and front-desk staff and cocktail server brought this Ritz to a lower calliber.

24/11/09 | Link | Rating: 2.0
22. John O.
This property and very Nice.  Many amenities and the rooms are a decent size.  The beds are great, the toiletries are top quality.

When I checked in, they were very prompt and courteous.  They even recognized me as a repeat visitor.  No room upgrade though : (

The only thing I don't like are the towels.  They are nice, but seem a bit rough.  Just not really that soft.  Also, since this is my third time staying here, I always noticed that the sink and tub drain slowly.

Other than that, everything is great.  I don't spend a lot of time at the hotel it self, with all that NOLA has too offer, but I do think they make pretty good drinks at the bar.

If you are thinking about staying in NOLA, and if the price is not too high, this place is worth it.  Most of the time, the hotel price is comparable to others.

The also have twice-a-day housekeeping service.  It is always nice to come back after a night out to a clean and refreshed room.

04/05/08 | Link | Rating: 4.0
23. Jon W.
Truly a five star experience all the way around.  From check-in to departure we were treated like royalty.   The gym was outstanding as well.  It not only has a great cardio area but a well equiped weight room.  The jacuzzi and pool with downstream current was fantastic as well.   The room was extremely large, quiet, and well appointed.  We stayed on the 14th floor.  The staff was just fantastic and friendly.  They went out of their way to make us feel home at every step of the way.  I will be back for sure.

18/06/08 | Link | Rating: 5.0
24. Brady L.
Recently stayed again earlier in the week. NOTHING has changed and just SUPERB service! A++++++++

09/09/10 | Link | Rating: 5.0
25. Anpan W.
They piped floral scents into the lobby and elevator. The hotel bar is so great that you are tempted to stay inside. The spa is amazing. The gardens, fortress like setup, and luxe furnishings both inside your room and in public areas, as well as the great views, and wonderful staff all made our stay. And if you are hurting in the morning, they have a full coffee bar set up in the lobby, where you can get espresso and other drinks along with some basics.

30/03/10 | Link | Rating: 4.0
26. Steph C.
Hello New Orleans!  When our family of five booked a trip to the Big Easy, we decided to go luxe with two rooms at the Ritz.  The rates were bargainous for a Ritz, and the place was elegant and lovely.  The location is excellent, walking distance from most of the places we ended up visiting.  The hotel isn't brand-spanking-new, but I rather liked the old-fashioned feel.  Decor is classic and luxurious in a charming old-lady sort of way - paintings in ornate frames boasting their own canopies, extension cords covered coyly in fabric, opulent armchairs.  The rooms are spacious and the beds clean, comfy, and welcoming.  At our request, the gracious lady at the registration desk put our family in two adjoining rooms.  The concierge was also extremely helpful throughout our trip.  My only complaint is that overnight parking and wireless internet were a bit pricier than we were expecting.  Otherwise, bravo to the Ritz!

01/09/09 | Link | Rating: 5.0
27. Clint P.
WOW what can I say..... We went to New Orleans for a last minute NYE 2011 Trip we planned the day before we arrived and the only close hotel was this... The staff is amazing... The place is amazing.... But what can I say but we had a blast out there its so close to Bourbon St that made it so convient for us....

25/01/11 | Link | Rating: 5.0
28. Sebastian E.
We went to brunch at the New Orleans Ritz, not Sunday, but special occasion for Christmas day. Having the Key Biscayne Ritz in the top 5 of my favorite places to splurge, I was VERY impressed with this place. The dining room is a little interst5ing, particularly for me being an architect. I would like to see if he little nooks are always part of the setup or were simply added in anticipation of a larger crowd for this day. The main room has a spectacular stained glass feature that is worth a treat in and of itself.
We were seated on the edge of the main dining room in close proximity to the seafood and sushi section. The buffet spread through numerous rooms and even the hallways offered self serve treats (mostly little canapés displayed in the built in shelves. I particularly like the display of shrimp and crawfish ice status jackpots; very creative!
The atmosphere was enhanced by a trio playing live music with a New Orleans twist and entertainment for the kids (...I guess so that the adults could have an extra mimosa, or two...). The service was la little slow and they did mix up our bill at the end...but management made up for this a special serving of beignets (not found on the buffet)...not that there was any place to put them.

I was very impressed with the overall ambiance and presentation as well as creation of the cuisine and will most likely stay at this place next time I come to town (hope that they have some good specials...) and must strongly recommend the Sunday Brunch

18/01/10 | Link | Rating: 4.0
29. Ms. M. M.
The NOLA Ritz is beautiful, stunning architectural and decorating details, friendly service, super comfortable beds... its everything that you would expect from a Ritz-Carlton.  Some of the rooms are on the smaller side, and if you're sharing a bed be aware that they are also quite petite.  

But here's the thing... you go to New Orleans where you're probably going to spend, what, just an hour or so a day in your room or the hotel itself.  Do you really want to spent $400-$500 a night?  It was a nice experience, but next time I'll stay at one of the other three dozen nice hotels in the area which are also a stones throw from the French Quarter.

10/03/08 | Link | Rating: 4.0
30. K P.
Excellent hotel (6/22,12). Lovely room. Nicely decorated and very quiet. Service was excellent. Guest services had my requested flowers in my room when we checked in and the arrangement was not only exactly what was requested, but beautiful as well.

20/07/12 | Link | Rating: 5.0
31. sarah s.
Currently staying at the ritz. We blocked off several rooms for my sisters wedding. I arrived at 10am, my room was ready at 6pm. They charged our guests full price for rooms which we had already paid for. They also did not clean the bridal suite, however housekeeping insisted on cleaning my room twice a day (7:30 am!!!!!!!) and again when I was trying to get dressed. I had to change in the bathroom. Definitely not worth the hype.  The Iberville next door had a nice continental breakfast, and the rooms were equally as nice. I would recommend staying there over the Ritz. The ice machines were also not working on our floor. We also chose to take bridal portraits at the hotel, and they would not assist us with this at all. We were on the patio and drunk men who were smoking kept getting in the way of the photographer.

07/01/12 | Link | Rating: 2.0
32. Miodrag S.
I have to start that this review by saying that Adalberto is the best man in New Orleans and possibly in some other places too. He is an "engineer' in Ritz Carlton and he solved all our problems with extreme politeness and genuine pleasantness. We had problems with the bathroom sink immediately upon our arrival and he had to come back to it with stronger and stronger tools and always being very apologetic about it. A couple of minutes later we cannot connect to wireless Internet and the front desk sends their "engineer." I open the door and there he is again, Adalberto, the same guy who five minutes ago performed the role of a plumber will now act as the tech support guy. He had to change the router and gave us a complimentary movie for our troubles. All this while being profusely apologetic, confident in his skills and with humility that brought light to our room. He proceeded to recommend us restaurants and clubs based on our interests. Adalberto was more then helpful he was an inspiring human being. If I was to get married again I would consider him for the role of the best man and I am confident he would be great at it. Ritz Carlton this guy is one of your biggest assets.

Otherwise we enjoyed our stay in the Ritz Carlton. Rooms are of decent size, beds are nice and bathrooms as well. They have a nice patio on the third floor across the reception area that I believe is underrated. It can match any of the outdoor seating in the French quarter yet nobody really sings it deserved praises.
The hotel has an afternoon tea in the Davenport lounge and I highly recommend it. There's a serving of sandwiches and then a serving of pastry and in the meantime a very polite lady keeps bringing nice tea and champagne while a harpist tirelessly picks the strings on the podium. The food is nothing special but there is something about the ambiance and server's decorum that it makes the afternoon tea a special event. Relaxing, a little bit archaic, and a little bit amusing.

When we arrived we were told that our room is not ready and we were offered an upgrade to the club room for a higher price. We opted to wait, which turned out to be about a solid but after a long travel oh to long wait. I've read in other reviews that they have experienced the same offer and it sounds like the upgrade could be a sales trick. Not cool.

06/08/12 | Link | Rating: 4.0
33. Mayela M.
Absolutely love the Hotel, its beautiful, and the service is exceptional. My review is about the spa. This is the best spa experiece I have ever had. Its been a couple of years and I still remember it as the best. A signature full body massage and signature facial. This is actually the place that made me realize how much I enjoy the spa experience, been to a few other 5 star Spa's, this is my favorite so far, highly recomend!

04/06/11 | Link | Rating: 5.0
34. Ryan W.
Hey, it's a Ritz...it HAS to be nice.  Its location is convenient on the northern end of Canal Street to all the debauchery of Boubon Street and the French Quarter, but quite honestly, I found that it's a longish walk from just about anything else you'd want to see and do in NOLA.  Also, the second floor lobby arrangement is confusing.  The gym was very underwhelming (i.e., small), but the famous Ritz service was in full effect.  Overall, it's a solid hotel, but there are other, more unique local places I'd rather stay in N'awlins.

10/08/10 | Link | Rating: 4.0
35. Ed H.
What can I say... This is a total haven right next to the French Quarter.  Elegant, beautiful, great place for a conference (why I was there).  Ritz service is top notch and this property is no exception.

26/06/11 | Link | Rating: 5.0
36. Ms. M.
This hotel is WAY too perfumy -- from the air in the lobby to the pillows and sheets to the soap in your bathroom.  I have been sneezing non-stop all night because of it!  I suppose it's better than cigarette smoke...

Another thing that really bugs me about this hotel is the poor keycard readers in the elevators.  While it's nice that they use this as a security measure, it's completely ridiculous that so many people get stuck in the elevators because they can't get their keycard read so as to push a button to go to their floor.  I can't tell you how many times I've run into people in the elevator who had been in there for several minutes trying to get the keycard reader to work.

And I'm not sure if this was just my room, but you really have to push/pull your door shut -- it gets stuck at the end, and if you're not careful, you could be leaving your room unlocked.  The keycard reader for my room also isn't that great.

I also find this hotel frustrating because it is like a maze -- to get from the street to my room, I have to take two different elevators in two different parts of the building.  And there are so many different entrances/exits, which makes it even harder to find where you're going.

On the plus side, the staff is very friendly and helpful, the grounds are beautiful (including an outdoor terrace/garden with a romantic gazebo and lots of [perfumy] flowers), they have complimentary jasmine green tea (and English breakfast and earl grey) tea in the room, and it's pretty conveniently located just on the border of the French Quarter but not in it so you can avoid all the noise.

29/10/08 | Link | Rating: 2.0
37. Liz K.
The Ritz is a little oasis in New Orleans. It's quiet, cool, comfortable and refreshing.

The two super pluses here that separated my experience from other hotels were the room service and the indoor shop. The housekeeper was extremely attentive and generous, ensuring we had ample chocolate and water throughout our entire stay. The shop had a section of designer clothes with steep discounts -- I bought several designer dresses and felt like I was coming out of there like a clothing bandit (but shh, this shop will be our little secret).

Overall, staying at the Ritz was the icing of my trip to New Orleans. Next time I come back to NOLA, I will stay here again without question.

19/06/11 | Link | Rating: 5.0
38. Amy R.
I was sick for most of my trip to New Orleans. Most of the food in NOLA is not appropriate for sick people due to the heavy food and lack of vegetable and fruits. I loved the restaurant here. The tomato salad I had was incredible. The veal chops were cooked to perfection and had steam vegetables. When I told the waiter I really loved the vegetables and was sick, he put in a special order of steam vegetables free of charge for me! Incredible service, delicious food, and wonderful atmosphere. Definitely sit in their garden and enjoy the view. The tree left me in awe and I'm from New York. The garden was romantic and relaxing.

23/12/10 | Link | Rating: 5.0
39. Cheri. A G.
[Update 2008]  The Library is a private cigar club now but you can purchase a day pass.

This hotel is probably my favorite in New Orleans.  It is elegant but not too gawdy.  The rooms a very nice and they have a huge day spa too.
The library lounge was my favorite place to hang out and relax and it opens up to the beautiful courtyard. [see photos]

31/05/07 | Link | Rating: 5.0
40. Sheena M.
What an amazing display of 'southern hospitality'. This hotel continued to surprise me every minute I was there. First, the house car was sent to pick us up, no taxi for us! Upon arrival, Ben was warm, friendly, and accommodating. We asked him what 2 gals should do on a Sunday night, he went and asked some employees who were locals for suggestions. While he was asking, we were treated to free champagne cocktails in the lounge. Upon his return, armed with suggestions, he offered more champagne. Only this time it was a whole bottle! What a perfect note to start out our New Orleans vacation!
Throughout the week, any and all staff members we came across from the maid to the manager, greeted us with smiles and waves. When cream cheese was missing off our room service tray, the breakfast was free. When there was only one robe in the room, another was brought promptly.
The rooms were comfy and clean. The room service was yummy and fair priced. The hotel also has a life sized gingerbread room! Being that it was Christmas time, there was nothing better than walking up to you room and grabbing a handful of gumdrops on your way! Truly spectacular.
This was by far the best service I have ever received at a hotel. Period. If you are going to New Orleans, please stay here, you wont regret it.

06/01/09 | Link | Rating: 5.0
41. Charles S.
The Ritz-Carlton New Orleans.  Not just for Ritz Bitzes.  

The Ritz: The great room rate. The service.
One night at 7pm our toddler puked on her favorite blanket. Disasterville. By 9pm it was freshly laundered by housekeeping, puke-free, and we slept through the night dreaming of spring breezes.  They also gave her a monogrammed RC bathrobe, which she refuses to puke on.

The Bitz: Every morning there was one thing missing from our breakfast room service order. At least it was consistent.

15/02/10 | Link | Rating: 4.0
42. Cynthia P.
This was my first time staying at a Ritz. I can see how the Ritz-Carlton brand sets the standard for luxxxury hotels.

The room was very nice, complete with NOLA-themed artwork.

The beds/bedding were super awesome, and the climate control was quiet. If it weren't for eating after 10pm, I probably would have gotten a good night's rest every night. Our room was on the 7th floor, facing some nondescript roof, but I think it made for a quieter night (I can't imagine how loud the rooms facing the quarter or Canal were).

They stock the bathroom with white tea scented Bulgari products, which is a nice touch along with the embroidered towels. The bathroom floor was a tad dingy compared to the Renaissance (where I had most recently stayed) -- it didn't bother me as so much I expected better.

The housekeeping was a little miss -- sometimes, they forgot to restock the caffeinated coffee, which is a necessity with the amount of work and play I did. They do nickel-and-dime you on phone calls and internetz, but what luxury hotel doesn't?

The gym is very nice. Probably the best-equipped hotel gym I have ever seen in NOLA (believe me, I've seen a lot of crappy ones). They were open in the wee hours in the morning so that I could sneak in a workout before trudging to work.

It's kind of a maze -- to get the the gym, you have to roll down an elevator, walk across the building, and roll down another elevator. And I never understood the two sets of elevators -- as someone travelling for work, I like to minimize the number of obstacles between the room and my destination (but maybe that's what Motel 6 is for).

The door people were more helpful than the reception people. The valet people were sometimes a little rude. For $36+tax/night, I expect people to be polite. I didn't understand why my seat and radio station had to be adjusted for the short trip to the parking spot.

No airline miles for this stay. Bummer.

Overall, it was a very nice hotel and a good experience... But I'm not sure that I'd stay at this hotel again given the availability of other hotels of this caliber in the area.

27/03/09 | Link | Rating: 3.0
43. Roselle E.
I was excited to stay here.  It's conveniently located 2 blocks away from Bourbon Street.  It wasn't as nice as I expected it to be though.  The ones I've been to here in Cali were much nicer in comparison.

The rooms were nice and were decorated New Orleans style (old), but were a little small.  Staff of course was nice and very attentive.  I loved the center courtyard where you can dine, hang-out, or have a smoke.  I also expected them to have more amenities.  They had no pool and a very small work-out area.

My only complaint is that they only have one restaurant inside and the menu was not too enticing.  Thank goodness this place was surrounded by many good restaurants.

Would I stay here again?  Probably.  But I would probably want to check out the other nice hotels around.

21/02/09 | Link | Rating: 4.0
44. Yvonne D.
Great hotel, beautifully done.  The staff all get 5* except for the heavy set blonde concierge who had an attitude like she didn't have time for our requests, she gets 1*.  We had two rooms, one for me and my husband and one for my son and the nanny.  The first night they had jazz playing till 1am which did keep us up.  My sons room was overlooking the street in the nosiest part of the hotel and they were happy to relocate them the next day.  Be sure if you want quiet at night you let them know so they can place you accordingly.  It seemed every time we left the hotel the doorman was fighting, arguing, or hanging with the local street people, we didn't feel the area safe for our nanny and son to leave the hotel after dark, which is typical of New Orleans. The maid was really nice just odd that when we went in our room in the middle of her cleaning she had her phone plugged into my charger and her boyfriend stopped by to say hi to her.   Hotel is really close to Bourbon St. which we found touristy and yuck.  Head to Frenchman St.  much better! Food is great, ambiance terrific.

02/11/12 | Link | Rating: 4.0
45. Seve' M.
I only stayed here once pre-Katrina for the Bayou Classic event. Its only two seconds away from Bourbon Street and is, I think, one of the oldest buildings around.

It definately plays up the "old school" aspect, with big wooden chairs in every room and old world carpet and walls. The rooms weren't Huge but very spacious. As you would exspect with a Ritz-Carlton full service is for everyone and whatever you want they will find or make for you.

You could never tell how nice it is at just looking at the outside but It has got to be one of the nicest hotels in New Orleans.

12/10/07 | Link | Rating: 4.0
46. Jersey G.
Good Location, beautiful furnishings.

However, this hotel is full of excuses and empty promises.  Dealing with the people at the front desk, who are very nice, but they do not have any authority to do anything for you.   Regardless of how many Ritz's you stay in.  I find this totally unacceptable, and do not understand how this can be.  

VERY VERY DISAPPOINTED, I really thought this would be a phenomenal trip.

19/03/12 | Link | Rating: 1.0
47. Maria M.
I loved the big crisp white fluffy bed and pillows, but the real pizazz was the bathroom. I loved the marble throughout, it felt so clean. The smell of gardenia throughout the establishment was dizzying. We loved our stay.

Maria Dziubla

30/09/10 | Link | Rating: 4.0
48. Chris L.
Huge and labryinthine, the swanky Ritz is somewhat difficult to navigate.  See the earlier reviews for more details.

-2 stars for:

the crappy Internet service.  If I'm paying $13, I should at least get decent DSL speeds.  300Kbps is soooo 1998.  If I can get 10Mbps for FREEEEE at a Holiday Inn on the Westbank, I should at least get something comparable when paying at a 5 star luxury hotel.

the ridiculously expensive valet parking.  $40?  Honky, please.

Granted, the valets were super friendly and helpful and more importantly, super fast.  None of the 30 minute wait bullshit that I've been getting at the Crowne Plaza.

+1 Star:
for the insanely comfortable bed.  Seriously, the best. bed. ever.  It's like sleeping in a 400 thread count marshmallow.
the awesome soap.  Bvlgari soap.  I smell like a big bucket 'o awesome.

03/09/09 | Link | Rating: 4.0
49. Sarah-jayne M.
I have some very mixed feelings about this hotel. In some ways it is a delightful place to stay and exactly what you'd expect given the name and it's upper class branding. So, let's focus on the good. It's location is perfect. Right next to the french quarter ( you literally walk out the back door) facing Canal street. It's an oasis from the madness of Bourbon Street et al. The lobby is beautiful, think white marble floors, impeccably polished (when we left at 4am this morning they were on their knees cleaning them - I kid you not!). The restaurant and bar is classy, good quality and reasonable (for The Ritz). The staff - amazing! They anticipate your needs before you know you have them. They are polite, helpful and definitely go the extra mile. They will walk you to the elevator rather than just point you in the direction. The gym, while small is well equipped and covers all your workout needs (seeing Harry Connick Junior on the exercise bike was a plus!).

OK - now for the not so good. This is an expensive hotel people! Very expensive! I don't mind that. If you can afford it - great! I expect things to be expensive in an expensive hotel so am prepared for the restaurants to be higher priced, for drinks to be fancy. But I also expect things in my room to work. The toilet clogged on the first day and not for gross reasons, just from toilet paper. A call down to housekeeping and it was fixed. The hairdryer was seriously from the 1960's. Can we get an upgrade on that? The remote control didn't work and we had to get it replaced after another call to housekeeping. The "plush" robes were thin waffley fabric and the two I used were torn. They also did not replace them, so I had to call housekeeping - again! I'm sure they were sick to death of seeing my room number!

At a certain point you expect things to be smooth, in working order and ready for use and this hotel just missed the mark on a lot of the details. I'm willing to give them a pass on some of it as it was Mardi Gras and the whole of New Orleans was a madhouse, however for the kind of money they are charging these things just leave a bad taste in your mouth.

22/02/12 | Link | Rating: 2.0
50. Katie B.
We stayed here for our "mini-honeymoon" since we were not able to get away yet. We loved it! We told them we had just gotten married and they really took care of us.

The room was beautiful, much nicer than any other hotel room I have stayed in (in my opinion). My favorite part of the room was the bathroom, lol. It was spacious and had white tile floors and a porcelain (sp?) sink. The bed was comfy and we had a great view of the HUGE Christmas tree in the courtyard. We never heard any outside noise unless it was someone walking right in front of the door.

The staff was SO attentive and friendly. We couldn't walk past one employee without being told "hello" or "good morning/afternoon". The concierge made reservations for us at The Melting Pot (awsome!) and for a ghost tour. We loved both!

The spa was where I had my only "problem". The person I talked to on the phone the night before my wedding told me they did acrylic nails in thier spa so I made an appointment. When I showed up the next day the woman at the desk told me they do not do acrylics, so I just got a manicure done since there was no time to go anywhere else. Luckily, the hotel paid for it (I think b/c the concierge told them it was my wedding day). The staff was very apologetic and nice.

Overall, I would stay here again.

18/01/11 | Link | Rating: 5.0
51. Dan H.
Great place and an amazing piano bar type setup in the evening.

The location is solid too, I like to stay on Canal over down in the quarter.. You'll get more sleep here than the noisier hotels..

I know it's a Ritz, but the price seems a bit out of line for New Orleans IMO..

26/10/10 | Link | Rating: 4.0
52. Mark B.
Having stayed at the JW Marriott (basically across Canal Street), the Ritz is a whole other world.  Beautiful ebtrance downstairs, with the main lobby on the third floor, really makes you feel like you are in a private place.  Admittedly, the first time we stayed here I was a bit unsure, but we just stayed again and both my wife and I agreed that this was a little piece of heaven in NOLA.  Both nights we went down for a late drink in the bar and the place was packed, but with locals not a bunch of tourists from NJ! :)  Had an excellent meal ordering off the restaurant menu and the martini's were only $10.  Coming from NY, where a martini in a nice hotel is over $15, this was a breath of fresh air.

My family wants to try the W next time, but that will wait until they are paying for the $400 per night room.  When I pay, this is the place we will be staying.  Already looking forward to the next time.  Great staff too!

07/06/11 | Link | Rating: 5.0
53. Andrew D.
Not the Ritz-Carlton's crown jewel but still excellent.

Can't beat the location. One block from the epicenter of the French Quarter.

Can't beat the service. Once we requested extra towels early in our stay we had extra towels every morning and night. Also, once we had requested ice once, we had ice every time we came back to the room which was very nice.

Can't beat the room. Clean and comfortable. Nice furnishings with a faux fireplace. A little smallish and the bathroom was nothing special.

The concierge level was nice, but in retrospect not needed since we were in a city of culinary delight (not the Ritz's fault, of course). But it was nice to have drinks and cookies whenever we wanted them.

The room service at 5 am was great. Quite possibly the best I ever had.  It was hot and cold as it should be.  And prompt.

I'd probably stay here again when we go back, just not on the concierge level.

07/11/10 | Link | Rating: 4.0
54. Michael S.
Place is easily the best Hotel I ever stayed in. The only other I've been to in the same category would be the Venetian in Las Vegas. Great service, amazing decorating. I can see it getting lower ratings because of the price, but the value is there.

30/07/12 | Link | Rating: 5.0
55. S C.
Parking was a bit high, but that is of course due to the location.  Room was clean.  I didn't eat there but the staff directed me to a place about a block away that was decent.  I would definitely stay here again on my next visit to to N.O., but I'd probably self park elsewhere if not traveling for business.

13/06/13 | Link | Rating: 3.0
56. BabaBooey D.
They have overpriced rooms and nickle and dime you by charging for internet and other basic amenities.  Also, the valet staff is surprisingly slow, rude, and overall inconsiderate.  You'd think they would not value taxi cab drivers over you, especially since they charge $17 for keeping your own car within the hotel garage for only a few hours even if you are staying there.  If I stayed at the Super 8, I would have had free parking, free internet, and would have been spared of the Ritz's obnoxious staff.

22/10/11 | Link | Rating: 1.0
57. Andre G.
Came for the memorable Mother's Day buffet. Fairly expensive, but appropriately priced.  Eager, but not overly so, professional staff anticipate your every need. What they don't anticipate they will gladly produce for you in record time. Standard Ritz service. The spread was sumptuous. I could've stopped at the canapes. Heck, I could've stopped at the caramelized foie gras canapes! A fantasy mini-pastry spread (over 2 large rooms) worthy of a tv competition. Shrimp & grits, crepe station, carving station with salt-crusted prime rib, ham, and turduckhen, oh the breads....oh the breads, a lovely spread of cheeses (not discovered until I was already burgeoning...). My advice: go hungry and eat slowly! Easily among the best buffets I've ever encountered. Why 4 stars? Have you ever seen a 5 star buffet?? Exactly. You never will.

15/05/12 | Link | Rating: 4.0
58. Judy R.
Was there this week for the Sugar Bowl.  I walked away after spending 3 nights there thinking:  Eh...it's okay.

The pros:  It's 2 blocks from Bourbon Street so convenient.  The lobby decor is, indeed, grand and what you'd expect from a Ritz Carlton property.  The spa and fitness facility are nice.  The staff, overall, is nice and helpful.

The cons:  
1)  The perpetual housekeeping.  (I'm convinced they have a graveyard shift for housekeeping.) Cleaning carts in hallways all through the day -- and evening.  Our rooms weren't cleaned until the mid-afternoon. We eventually had to call.

2)  Unreliable check in time.  Check-in is 4:00 -- however, they didn't have our room ready by then.  Had we not inquired about the status after some time, we probably would have been at the Ritz bar until midnight.  After reading other reviews, it looks like ours is not an isolated incident.  (I understand that we arrived on new year's day and of the demands of cleaning rooms from partygoers.  However, one would presume that this was not their first New Year and the hotel would plan accordingly.)  

3)  Rooms.  I agree with some of the reviewers about the state of the rooms.  For $800/night, one would expect that dresser drawers would be in good working order.  (On ours, the slide completely broke off rendering it unusable and unsightly.)  

4)  Manager.  There was an issue with our room.  Since the front desk clerk couldn't really help, we had to talk to the manager.  (If you ever saw, "Little Miss Sunshine," imagine the apathetic hospital administrator.  That's her.)  She was terse and had this, "Just 'effing deal with it" attitude.  (Um, this IS the Ritz and not Motel 6, right?)

Thank God for Bourbon Street.  Not sure I'd return to this Ritz.

07/01/12 | Link | Rating: 2.0
59. Melissa B.
We enjoyed live music and cocktails with friends in the hotel lounge/bar area.  Our hotel was adjoining and very convenient.

22/03/12 | Link | Rating: 4.0
60. Gillian C.
This review is specifically about the afternoon tea at the Ritz-Carlton.  I did not stay at the Ritz-Carlton, which is beautiful, but I had one of the best afternoon tea experiences of my life there (I have tried just about every afternoon tea place in my home town of Los Angeles).  It was my friend Denise's first trip to New Orleans AND her first afternoon tea and I wanted it to be special.  We were going to be in town for Mardi Gras at the end of January and I did some research on where the best afternoon tea in New Orleans could be found.  The Ritz-Carlton's afternoon tea sounded wonderful and, oh, man, it was.  Our server, Marc, was unfailingly attentive, kind, and generous, and everything we could have hoped for.  He was instrumental in making our afternoon a delight.  It was clear we were not "fancy", but he treated us like royalty and, believe me, we tipped accordingly.  I appreciated how accommodating Marc and the kitchen were in dealing with my vegetarian requirements.  I didn't have to worry about a thing and everything (vegetarian or otherwise - Denise is not a vegetarian) was DELICIOUS.  Also, the beignets, while not included in the tea, are the best beignets I have ever had (apologies to Cafe Du Monde), and totally worth ordering.  Thank you, Marc!  I also want to give a shout out to Drew who helped me make my reservation, and was so patient with all my questions about parade schedules and so on, saying, "You have the right attitude; you don't want to miss a thing!"  I will definitely be making afternoon tea at the Ritz-Carlton part of my vacation plans when I return in 2014.  I can't wait!

12/03/13 | Link | Rating: 5.0
61. Kelly T.
It's not the A-#1 hotel in the Ritz chain, but it's still a Ritz.  

The complaints--difficult to use keycard readers in the elevators, maze-like configuration, friendly but dim-witted concierge, maid service that moves things arounds and hides your jewelry in drawers--I can pretty much overlook.  

The concierge/club level is worth every extra penny if you're not staying in NO to PAAAAAAAAARTY, and you like having elegant snacks and cocktails in the afternoon (and in the evening, and in the morning, and before you take your midafternoon nap).  I had a glass of champagne in  my hand pretty much during my entire stay.  

Room Service macaroni & cheese on the kid's menu?  Order it.  I command you.  Oh good, it was soooooo good.

03/11/08 | Link | Rating: 4.0
62. Mark J.
Great option in New Orleans. Too often no matter the hotel there are drunk morons next door raising hell. Not here, you can enjoy a great night of debauchery but come back to the hotel knowing you will get a great night of sleep, good soundproofing.  Common areas were well appointed in typical Ritz fashion with cream colored marbles, dark woods, and a great courtyard.

Food: breakfast options were minimal. Would expect more than five or six entree options at this caliber hotel.

Room: well appointed with a fantastic king bed. At this price point I expected at least in room coffee and that was not available. The Fairmont has the Ritz beat on this feature and other in room amenities that are included in the price.

Service Mishaps: had an umbrella in the room and used in on a rainy day. Asked for an extra for the other paying guest in the room and was told it had to be 'rented'....again at this rate that should just be offered to a guest. Restaurant service was inconsistent and slow, course delivery was poorly paced.  Concierge desk was very helpful and knowledgeable.

Overall: more Westin than Ritz. Lots of polish but service miss steps. However, along with Windsor Court not much else out there in New Orleans at this level.

07/09/10 | Link | Rating: 4.0
63. Cindy C.
Okay, so I have this weird relationship with Ritz Carltons. My one other experience at one wasn't great...but since my husband's work was paying for the hotel, we decided to stay at the Ritz. And overall, it was a decent place to stay. The location is great, not far from Bourbon Street and close to the streetcars and such. The room was nice, though the view of the abandoned building next door was a bit odd. The door men were great (hi Bubba!). However...

The valet forgot to turn off my husband's lights, so the battery died in the car. He waited for over a half hour before someone finally told him. Then he had to go through a bunch of crap to get a new car (which I know isn't the Ritz's fault...but if the valet had a clue, the battery wouldn't have died).

Then, while using the weight room and I tried to use a piece of equipment it crashed on my head. I had quite the lump, and everyone I spoke with agreed that it wasn't my fault. I filed a report with the hotel, just in case anything happened (and it didn't, but I wanted to have bases covered). What was strange is that no one in hotel management called to see if I was okay the whole rest of our stay. So on our last day I asked, and said, for all I've heard about customer service, why did I not receive even a phone call? Well, it was because they are advised to not interact with an injured party...I would have to deal with the hotel home office. Okay, I can understand that, but still it was a little disappointing. At least both the hotel and spa manager listened to me.

It was a nice hotel. I just think, for me, I may pick another place next time. Me and the Ritz...I just don't know what's the deal with us.

16/01/11 | Link | Rating: 3.0
64. DeAnna V.
Staying here for five days and every morning I go to breakfast at M Bistro. Lataria is our server and she is the BEST. Truly! We went back down for lunch and the Bistro was closed. We saw her from the lounge and went to say hi. Even vented that we went to a cafe for lunch, left and went back to the hotel where we expect exceptional service. We got IT!! Lataria even brought us a round of drinks and let me charge my phone. Our party has dealt with guest services, the concierge, etc and she has truly gone above and beyond to make our stay five stars. We leave on Sunday and despite recommendations for brunch elsewhere, we are returning to enjoy one more meal with her here at the hotel.

06/10/12 | Link | Rating: 5.0
65. Janney B.
Stayed here for a family wedding.  I say that like it's my family, but you and I both know that MY family holds weddings in public parks before opening the presents on picnic tables all "birthday style" and stuff.

Since you've caught me red-handed with a lie, I'll re-state:  I stayed here for my BOYFRIEND'S family wedding.  It was nice, though more historic and less over-the-top fancy than the other RC's I've slept in.  They permitted us early check-in, for which my red-eyed and frizzy-haired self will be eternally grateful.

The lounge downstairs was hopping on both weeknights and the weekend.  A crooner, whose face is plastered over half the hotel, sang songs your parents first kissed to - all with a drink in his hand, no less - now, that's talent.

Worth mentioning is this hotel's proximity to Bourbon Street.  It's a bit of a walk (down Canal and left on Bourbon), but far enough away to keep you from slipping on vomit.  Huzzah!

19/08/10 | Link | Rating: 4.0
66. Jim G.
Suzy and I used some miles from our credit card to stay here, so I can't tell you what a room costs. But I can tell you that the service was stellar, we felt like royality. And the room, with ceilings over 10 feet, air conditioner that let you pick your temp (so many hotels have controls that are placebos and don't really change the temp), in room wireless computer access, more free TV than you shake a stick at and the most comfortable beds in hotel ever.

Try the restaurant while you are there, the food and service is superb. Try the jazz lounge too. Everything is so nice. This is how a hotel should be run. Thanks team Ritz-Carlton!

14/07/09 | Link | Rating: 5.0
67. Rah B.
Maybe my experience was marred by the fact that I was here for work & spent much of the stay in a frigid meeting room, but I just was not impressed.

This was my first time at a Ritz and I thought it was supposed to be the pinnacle of hotel luxury or some shit. Meh. I've stayed in better.  Sure, it wasn't horrible. Under most circumstances I would have been perfectly pleased to stay here. But hotels that command a higher rate should be held to a higher standard. And if it were my own dime, I would have spent it elsewhere (like on strippers and blow).

The lobby has the grandeur that you would expect from a luxury hotel and structurally speaking it's a cool looking space, but the rooms could use some work. I wouldn't say my room was dirty, but it did feel dingy. The only positive thing I have to say about my room is that it was huge, but really, what are you gonna do with that extra space? Steal a horse and buggy from the French Quarter and stow it in your room? (*adds to bucket list*)

I bet this hotel was really nice in its heyday, but I think that day has passed.

18/10/10 | Link | Rating: 3.0
68. Nick C.
Clean and plush. My room is exactly what I expected. I love the pillows, and the bed was very comfortable. Everything here is top notch, and exactly what you would expect from a Ritz Carlton.

20/09/12 | Link | Rating: 5.0
69. Kris Marie D.
Fancy pancy! And we love it! Exceptional service and one block away from bourbon st!

27/06/12 | Link | Rating: 5.0
70. Lu S.
Can't believe I'm saying this, the name - the Ritz Carlton - standards by which all others should be judged...  meh, not that great.

Just fine.  Wouldn't waste the money.  They are going to have to up their game with the competition and service now offered at so many hotels.

16/01/13 | Link | Rating: 2.0
71. Ann S.
The most upscale hotel I've ever stayed in! The service was not even comparable to other places. My husband and I made reservations for our one year wedding anniversary last weekend and had an excellent time. There was a huge bathroom and the water ran very hot for the bathtub. They had an Ipod charger for my Iphone on the alarm clock and the bedding was very comfortable with plenty of extra pillows. Big HD Flat screen TV in the room and everything smelled like the candles they were burning in the lobby, even the travel size shampoo and lotions. It's just a short walk to Burboun street and a short drive to the Audubon Zoo and Aquarium. Just don't touch anything in the fridge unless you want to pay for it! They have weight senors and will charge for everything you move! (We called and they refunded the charges because we didn't actually use any of the products.)

20/07/12 | Link | Rating: 5.0
72. Susan W.
We stayed in New Orleans at the Ritz Carlton for just one night.  I cannot say enough good things about this hotel.  My DH and I were actually the first guests to spend the night in our room, which has just been completely remodeled.  What a BEAUTIFUL ROOM!  From the minute we first set foot in it, we were sorry that we could not stay more than just the one night.  What a lovely room!
The service everywhere was perfect.  Attentive but not pretentious or uppity like some high-end hotels.  Every inch of the hotel was stunning.
Before we ever even returned home, we were trying to figure out how quickly we could get back to this hotel (and this is coming from someone for whom New Orleans is not anywhere near the top of my list of places I'd like to visit in the US).
If you get a chance to stay here, do, but make sure that you have plenty of time to spend at the hotel taking advantage of all it has to offer.

02/09/13 | Link | Rating: 5.0
73. Michael W.
This is my second time staying here.  The first was in 2007, not quite two years after Katrina.  When I visited in 2007, the hotel - like most of the city - was just getting back on its feet.  My last visit in July/August 2012, shows that this hotel is back with the standards and service one expects at a Ritz Carlton.  The rooms are large.  The bathrooms exquisite.  Service is impeccable.  On top of that, sometimes you can get rates here that are very competitive - if not cheaper than - other hotels in the area which frankly, aren't better.  Overall, you can't go wrong staying  here.

06/08/12 | Link | Rating: 4.0
74. Devo A.
We did the fancy English Tea here.  My fiancée made me go w/ her.  This was the first 'tea' experience for me and I really enjoyed myself.

The pastries were exquisite and get this.. it's all you can drink champagne!  I definitely got my money's worth.  He, hee.  

Requires 24 hour reservation.  Try it, I guarantee you'll like it.  :-)

16/06/11 | Link | Rating: 5.0
75. Heather P.
Fantastic! Very friendly staff as is in the South! Ritz met all expectations! Beautiful spa, lounge, rooms, courtyards, and on and on! Perfect Location! Short walk to bourbon St. Short cab ride to the casino. Check out Jeremy Davenport and his band play live in the lounge! So classic! Wonderful!

15/05/13 | Link | Rating: 5.0
76. J H.
Was in town for a conference. My room was spacious quiet clean and well decorated. The staff here is outstanding. Reason enough to stay here when in the city. One of the bell men said to me "this is the best place I have ever worked!"  Would that we all could say that about our own experiences. The conference facilities were also spacious and comfortable places for the work part of the trip.

19/05/13 | Link | Rating: 4.0
77. Stephen L.
Great location on Canal about two blocks from Bourbon Street.  Quick walk to French Quarter, but not noisy like some hotels in the quarter.  Great hotel staff and service.   Rooms were good sized and in great shape.  Housekeeping was attentive.  Room service was timely.  Did not dine at hotel, but all areas were attractive.  I accidentally left power chargers in room at checkout - front desk connected me with Loss Prevention, who called back promptly to let me know they recovered them and made arrangements to ship back to me.  Overall, a great experience.

21/04/13 | Link | Rating: 5.0
78. Jerry C.
This is a beautiful hotel with an excellent staff.  We had a great stay and all of our needs were met.  However, this hotel did have a few issues.

The two elevator system, one to the lobby on the third floor and the other to get to the rooms above the third floor was a bit of a hassle.  I realize that this probably adds to the security of the hotel but it is a bet tedious.

The noise level from the adjoining room to us was loud and the people next door were not making that much noise.  Even just conversation came through the door loud enough that I was awakened.

I think that $48 per day for storing my car in their garage, untouched, is crazy.  I also think that, if you pay room service $22 plus tip for 4 cups of coffee and two orange juices, you should actually get 4 cups of coffee instead of 2.

Loved the chocolate!

06/07/11 | Link | Rating: 3.0
79. Brandon F.
I don't know how anyone can give this hotel less than 5 stars.  The hotel is beautiful, service is excellent, and the food is delicious.  Order the beignets for breakfast and you are surely going to give it 5 stars.

27/11/13 | Link | Rating: 5.0
80. Alex S.
Gotta love the ritz. Our suite was a little disappointing, the setup wasn't amazing but not a huge deal. Our maid left an empty can of redbull in our room....that was kind of unprofessional but hey we all make mistakes. What really made the trip was our friends who were dropping us off blew a tire in front of the hotel. The wonderful staff changed it for no charge, no questions ask. This is exactly why I stay at the ritz....amazing service, always.

The Houston Rockets also were staying here...kinda cool!

14/01/13 | Link | Rating: 4.0
81. Byron B.
Best beingets in the city if New Orleans!!! The staff is awe inspiring, warm courteous and truly treated every guest as royalty.  Jeremy Davenport's performance filled the lounge with the city's elite and created a wonderful ambience.  People were dancing laughing and enjoying some tasty cocktails.  Can't wait to come back.

31/10/13 | Link | Rating: 5.0
82. David W.
Although I've been to this hotel several times, usually for drinks or to meet someone, I've only stayed here once.

The location is ideal just two blocks from Bourbon Street.  The service was great... but I remember the room to be nice, but nothing that really made you go "OMG".

I'm usually there around New Years and they always have great Xmas decorations... Their public areas are really nice.

As with most Ritz properties, they are a bit out of my price range... We splurged one year and it was a nice treat.

I'm actually a big fan of the Iberville Suites (Shares the same building).  You get all the perks of the Ritz at half the price.

13/03/10 | Link | Rating: 5.0
83. Joe S.
Actual rating: 2.5 stars.

This is supposed to be a Ritz Carlton?  I guess every chain has to have a weakest link.   Would be better billed as a Marriott.

I have stayed at numerous Ritz Carltons and this is by far the worst one in my experience.   (Certainly not worth rack-rate).

In other Ritz hotels, the employees remember your name and try to do something to make your stay memorable.  (That's the company mantra- they even advertise this on the in-room Ritz channel).

I give 2.5 stars because the following good things happened:

1. Concierge, Liam, was able to get us into 2 restaurants that I could not
2.  Jazz lounge was great - featuring Jeremy Davenport !   Fantastic!
3. Lobby was clean and inviting
4. Spa was great

The following Negatives were experienced:

1. ROOMS ARE OLD and small - not exactly "extreme clean" either.
2. Service sucks, all around (except concierge)
3. Hotel needs updating - major updating-  especially carpet and drapes
4. Most employees not friendly, not mean just indifferent
5. No real reason to return
6. In-room dining (room service) is out of this world expensive
7. Furniture in rooms is cheap (some)
8. etc, etc., etc.

16/06/13 | Link | Rating: 2.0
84. Monique D.
Customer service and ambiance make this a 4 star hotel. The small details are done with care, and there are no corners cut to make your stay comfortable. The beds are incredibly soft and comfy, the rooms are OK, a little downgrade from the JW marriott down the block. Overall though, a great experience.

01/01/14 | Link | Rating: 4.0
85. Lyn L.
This hotel is located on Canal just two blocks from Bourbon Street.  It was the perfect location, not too close to all the craziness yet not too far to walk.   It's a bit tricky to get to the lobby.  Once you enter from Canal, you take an elevator up to the main floor.  The desk clerks were very helpful.   The rooms were very spacious and the bathrooms were enormous for NOLA standards.   They have a nice lounge, the Davenport, where live jazz is played and many people dancing.   There's also a restaurant in the back that closes down after dinner, and 'supposedly' they allow the lounge crowd to trickle over.  But, it's almost like that Seinfeld episode where you give your name, all the tables are empty but they tell you it's an hour wait for a table.  Very strange.   There's also a cool sitting library complete with very large big screen tv's and an outdoor courtyard.   There is a coffee stand in the lobby but in my opinion their coffee/lattes were just too weak.  If you want a cheap cup of coffee, there is always the McDonalds across the street!   All in all, good service, comfortable beds, large rooms, and perfect location.

08/03/13 | Link | Rating: 4.0
86. Corey G.
I was deep cover, an undercover agent.  I was NOT in my element.  I was at The Ritz.

Yeah, I don't know if it will ever happen again, but I made my first stay at The Ritz recently.  How'd it happen?  I happened to be in N'awlins on a dead weekend, so there  were lots of government-rate rooms available.  

Score!!

Holy smokes.  Walking in to a joint like this does something to you.  It makes you dreadfully aware of your sloppiness.  

(OK, I bet most people can just totally blend in, but yeah, when I walked in I totally felt like Pig Pen from Peanuts.  Granted I was clean and all spic 'n span, but I just felt woefully unkempt.  Photos should have been taken to see the contrasts of me on the marble floors).

Alright, I'm done with the class-ist uncomfortabilities.

This hotel was gangsta.  The employees who checked us in were super nice.  We walked through the lobby in awe.  When we got to our rooms---FUGGEDABOU' !  

o  Beautiful bed & linens.
o  Large flat-screen TV.
o  Marble-floored bathroom.
o  All sorts of amenities (sewing kit, beauty mirror, plush bathrobe, cool desk, clock radio with iPod dock)

This room was pimp.

Chilled here for a few and then went down to the spa (yeah, I said spa.  Mmmm Hmm, that's how I roll b!tches!).  The spa had a world class gym.  I ran the treadmill for 20 & then hit their tight as heck gym (any hotel gym that has free weights gets top marks in my book).  I didn't think it could get better, but then there's the indoor pool/hot tub.  The hot tub was dang cool (I could have done without the woman and her annoyingly loud/naughty kids though).  Pools are awite to me, but this one!  Whoa.  It was small, and I tadpole-ed around a bit.  A button then caught my eye.  I thought it might turn on a nearby fountain.  Nope--it turned on a HUGE jet in the pool!  Wow, so cool.  You could try to sit in front of the jet, but it was powerful.  The fun thing to do here was to let the jet propel you across the pool.  Totally fun!

Wow.  So, for check-out the next morning, the bubble bursts.  You slip back to reality.  No more living like the other half (actually, it's probably only a fraction who get to live like this).  

All in all a memorable & interesting lesson in sociology.

15/02/10 | Link | Rating: 4.0
87. Mai han V.
Great location and service. And probably the most comfortable bed I've ever slept in at a hotel!

21/05/13 | Link | Rating: 4.0
88. Vinnie M.
I have stayed 150+ nights in NO over the past 30 months. Most at the Monteleone. I figured I would get some points and stay at the Ritz instead... What a mistake. 5 stays in 4 months total of 20 nights and nothing but problems from my first stay till my last. The first stay money was stolen from my room. Ok... My fault for not securing it but it was in my brief case and it had to be opened and looked for... And it was promptly stolen. Three of the following four stays did not have a working safe in the room and I had to call maintenance to come repair it so I would not make the same mistake as my first stay. Oh yeah ... Nothing can be done about the money LA law says so and the Ritz follows that without ANY comp ... Even a drink or two.
Second stay I got back to my room from work and my room still had not been services... 5:30pm.... And still no safe.
   Third stay... Called for a razor at 7am... After 4 phone calls and 55 minutes the housekeeping manager brought me one himself. Oh yeah ... Another non working safe!
  Forth stay... No reservation! WHAT? They looked and looked but no! Said they were sold out and I had to look somewhere else. Finally after an hour of ... Well polite work by the front desk the had my reservation but had misspelled my last name ... Added an E the my name causing the problem! Really... All reservations were made on the same day who's fault was that... Not mine this time.....But the safe worked this time.
   Stay five... Started out great... But the key... That's right... The good old fashioned key... Did not open the safe. And the safes are so small forget about putting a laptop in it . How about a camera... Nope... A purse? ... No way! Wallet.. Yes ... But I have to carry that with me?!?  To beat all that they checked me out early... A full day early! Guess what... The hotel was sold out that night and I was out of luck! After all of these stats they could not find me a room... Not the same room ... Any room! I explained that I stay the same number of nights every month and it never changes... No good ... No room. Finally I said I was going to cancel the contract my company has with ritz and discontinue many stays at the ritz for my staff and all of my clients .... Miraculously ... Someone was checking out early... Right at that exact moment! Wow... How lucky that was for me!  
 The location is good... Staff friendly and helpful... But nothing else about this place is a true Ritz Carlton!!!
AVOID AT ALL COSTS!  And if you do want to stay here... And keep your valuables secure... Bring a safe!!

Back to The Monteleone for me!

19/10/13 | Link | Rating: 2.0
89. Pabvon C.
Who could ask for anything more?
I was in New Orleans for the Essence Festival. I had a FABULOUS time in New Orleans and the hotel accommodations were top notch.

I was in my natural habitat...you know...with the OTHER celebs.

The most endearing part of my stay was one of the employees saying...."It's a pleasure to wait on you. When it's one of my own I take a special pride in serving them" and that warmed my heart....as far as we've come we still have a ways to go. (if that makes any sense)

Not to get all deep on ya...it was the best!
Plush P

15/07/12 | Link | Rating: 5.0
90. J S.
Very nice hotel! Exceptional excellent service from the front door bellman to the front desk to the concierge to the barista to the maids to all staff came into contact with but especially to the waiter and staff that took care of us for breakfast and lunch for our meetings on the first floor! Excellent care for people with dietary restrictions!  Thank you!!

17/01/14 | Link | Rating: 5.0
91. Robert B.
After having been in other french quarter hotels this place puts them all to shame. Anyone who complains about this not being a real ritz carlton has not stayed in Nola to many times. Even nice branded hotels are dumpy in the french quarter. This place is amazing. The only downside was having to take 2 elevators to the room when you have been drinking on bourbon street.

30/03/13 | Link | Rating: 5.0
92. Randall N.
Gorgeous, gorgeous, gorgeous property. Decadent and luxurious without being gaudy and tacky, which is a difficult thing to acheive in interior design.  Jeremy davenport is great entertainment in the increibly ornate yet not over the top lounge.

The patio at night is beautiful too. Really romantic as it is all lit up with greenery and a fountain. It's perfect too because music from Jeremy drifts onto the patio without being too loud. Great date spot.

The rooms themselves are of course incredibly nice. The beds are more comfortable than my own. Bathroom is nicely sized unlike many other hotels. I just wish the water pressure was greater but that is kind of a NO wide problem.

I also love how while walking on Iberville, the garage area for the Ritz smells so good. The only place in the quarter that does. However, while in the hotel the good smell is not overwhelming.

The only complaint is that after a night of hard drinking, and who doesn't do that while in NO?, getting to your room can be a challenge. The hallways curve and cut and turn a lot. Makes for a lot of drunken stumbling!

01/12/10 | Link | Rating: 4.0
93. Ellis D.
This Ritz holds up to all of the standards you expect from a ritz.  In 15 years of staying at the ritz I have only had 6 bad experiences, although it sounds like a lot it isn't and the standard they set is very high.  This rizt lived up to those extremely high standards

06/07/13 | Link | Rating: 5.0
94. Owetta T.
Oh my God I LOVE this Ritz. It spews of old southern charm and it is so close to Bourbon St. There is a lovely courtyard that I use to spend a great deal of my days when there. The bathrooms in this location are the best I have ever seen at any Ritz I have stayed at. Will I go back most definitely because I love New Orleans and I love the Ritz.

30/04/13 | Link | Rating: 5.0
95. Jacklyn L.
I want to give this a 4.5...

You can't dislike the Ritz - very clean, friendly, and accommodating.  My husband and I had a wonderful stay.

We loved the location - it was close enough to Bourbon street without all the noise.

The room was very nice and the bed was incredibly comfortable.  In addition they've switched their bathroom products from bulgari to asprey...which is equally as amazing! (I actually like the smell better)

Only a couple of hiccups:

Our room service for dinner was quoted at 25 minutes. After 50 I called to follow up. The manager instantly got on the phone, comped the bill and delivered our food within 15. Mistakes happen, and I was happy in the way they handled the situation.

The bathroom shower had some strange cracks that appeared to be leaking. Due to the age of the hotel, maybe it is expected?

I will definitely return to this Ritz next time I'm in N.O.

18/03/13 | Link | Rating: 4.0
96. Heather R.
I really enjoyed my stay here. Room was very tidy, staff very attentive & the location was perfectly close to the French quarter without being too close to the drunken noise. I will most likely stay here again.

17/07/13 | Link | Rating: 5.0
97. Staci S.
Beautiful room and bathroom, great service, friendly staff. I left my iphone charger at home and was happy to see one included in the room. Loved the library!

08/07/13 | Link | Rating: 5.0
98. Jimmy P.
Beautiful hotel, excellent service and accommodations. You must consider this hotel when staying in the NOLA area.

23/08/13 | Link | Rating: 5.0
99. Toonces The Driving Cat K.
Cashing in airline miles was a plus so to offset the cost of staying at the Ritz. It's a nice 'boojie' hotel, but the big perk was being close to Bourbon street. The non-perks were having to pay $48 dollars for valet parking and $12 for daily internet use. Really????
It was nice to walk from Canal to Bourbon, drink and dance a little bit and then return to the hotel to change cause we were sweating like farm animals.
Room was clean and spacious, food of course was pricey, so the street meat vendors and IHOP were just a hop skip and jump away for our eating enjotment. Why pay $20 for an omelet when you can get a monstrous sized one at IHOP for $7?
Cross N'awlins off our bucket list!

25/05/12 | Link | Rating: 2.0
100. Lori K.
I was expecting a bit more from the Ritz. Here are some of the issues I had with this location.
1. No airport shuttle service (in their defense a lot of NOLA hotels don't offer this service)
2. The floral arrangements and scented candles made my allergies flare up and the entire lobby/common areas were overly fragrant.
3. Too mazelike. Had to ride two elevators and walk through a lot of corridors to get to our room.
4. The curtains in the room were horrid.
5. When I called housekeeping to ask for a sewing kit since there wasnt't one in the room they brought up a shaving kit. When we called for extra towels it took them 45 minutes.
With all the charming smaller hotels all around town and the array of chain hotels along canal street I wouldn't recommend the Ritz.

15/12/10 | Link | Rating: 2.0
101. Alex H.
This was our oasis of peace and cleanliness during a recent New Orleans adventure.  It was wonderful to return to the air conditioned, sweet-smelling lobby after a long day on the hot city streets.  

The property itself certainly lived up to what we would expect from the Ritz.  The service was good (but not remarkable), and we had one concierge who operated in a somewhat militant manner (admittedly, she did get the job done and secured reservations at two popular dining spots). My only real complaint is that one of the lounges and the entire spa was unavailable when we wanted to use them (booked for a private party).  This is the type of thing that they should have told us when we made our reservations, or at least made some sort of concession when we were turned away.

I might look around for other options next time I visit, but I suspect I'll still end up staying at the Ritz.

14/08/12 | Link | Rating: 4.0
102. Frank A.
The Ritz Carlton is elegant and has class!! It's December and the hotel is beautifully decorated with holiday cheer!!! The staff is friendly and helpful! The hotel location is on canal st. it can't be beat!  Everything is within walking distance. If you want to take a taxi they are there too...I also would like to recommend to stay on the club level. The club level comes with a club concierge to answer all your questions,along with food and drinks served all day.  I would stay here a gain!!! I'll be back!!! Thank you Nick Alexander for your exceptional service!!

16/12/12 | Link | Rating: 5.0
103. Hue K.
So much or too much expectation for Ritz-carlton...? I wasn't impressed at all. everything seems old in this hotel... carpet, bed, pillow, hair dryer and even lights. Room was pretty dark even after I turn on all the lights.

I'm not sure what's luxury about this hotel.. I didn't feel anything luxury or high-end..  

Check-in was 4pm and I had to wait till 4:09pm from 10 am. I think this is pretty unacceptable service.

Doormen were very friendly and nice though.

If you like antique, Ritz might be the hotel for you, otherwise you might want to stay somewhere else.

20/11/10 | Link | Rating: 3.0
104. Shanna H.
We stayed at the Ritz for our anniversary and were congratulated by almost every staff member along with a surprise desert and hand written card. We expected a bit if a rowdy scene since it is the French Quarter and were pleasantly surprised by the serene environment. The beds were very comfortable, the toiletries were excellent (for my husband, I only use sulfate free) and we loved the live jazz. Definitely somewhere we would return too!

09/09/13 | Link | Rating: 5.0
105. Shadi A.
We were beyond impressed by the quality of service we received here, especially from the hotel manager.  The rooms are beautiful and well-appointed, albeit a little stuffy in terms of air quality.  This is partly due to the inoperable windows (apparently due to City regulations), combined with the expected New Orleans humidity.  In any event, when we couldn't sleep the first night due to the air quality in the room, the manager went out of his way to find us better-suited accommodations to ensure that our experience was a pleasant one.  And indeed, our experience definitely improved exponentially thanks to the manger's efforts in finding us what was just right for the remainder of our stay.  Thank you for the excellent customer service!

28/03/14 | Link | Rating: 5.0
106. Raymond R.
room stinks.  smoky must....  and who the hell still charges for wifi...  i'll use my hotspot.

12/03/14 | Link | Rating: 1.0
107. Shercole K.
I recently attended a conference at The Ritz. Very Pleasant hotel. Beautiful rooms, conference rooms, and overall event space was just pretty. Great  service, helpful staff giving direction with a smile.  Yumyy conference food definitely made my week!

The Spa.... I think I had the best massage ever there. I'm usually tense and no masseuse ever completely gets me relaxed... but at The Ritz the masseuse did something amazing and had me feeling great for days. Pricey but I must say worth it.

26/04/11 | Link | Rating: 4.0
108. A D.
Overall I was quite impressed with the level of hospitality I experienced in the entire city of NOLA during my recent trip.  But the Ritz is just on a different level.  We stayed at the Maison Orleans (club) level, and it was such a fun experience all the way around.  The room was ridiculous!!!  A mini canopy over the bed?  how freaking awesome is that!  the bed was perfect, and they had 3 diff types of pillows (2 each) on the bed!  i loved that!  and the bathroom was awesome with probably the biggest bathtub I've ever seen.  The club level food was excellent and interesting.  Oh, and the champagne didn't give me a headache (which pretty much happens like never)!  

The service was impeccable and is probably the second best service I've ever experienced after the Ritz Paris.  Although this doesn't really come second to the Ritz Paris...  they're prob both tied for first for different reasons.  The service was perfect from the moment I got out of the cab.  I still remember the guy's name who helped me out of the car- Justin - and I literally don't remember names ever.  I really appreciate the genuine nature of the staff.  Such sincere, unpretentious service is pretty much non-existent in the world these days.  The staff make you feel so warm and cared for.  It's a strange feeling in fact haha.  I am sooo happy I got the chance to stay at this hotel, and on the club level at that.  The hotel really was the most memorable aspect of my trip and I will never forget it!  Thank you Ritz of New Orleans and thank you to the people of NOLA - I really really appreciate your genuine southern hospitality!  This hotel has some seriously special people working there!

11/05/13 | Link | Rating: 5.0
109. BD P.
The travel agency got our reservations wrong....... The hotel did a great job to rectify the problem.. I love their service and wait staff...

01/11/13 | Link | Rating: 4.0
110. Robert H.
I

10/08/14 | Link | Rating: 4.0
111. Shelby C.
The Ritz-Carlton in New Orleans is a beautiful property. Our room was pretty darn perfect. The bathrooms sleep 6. The front desk was fantastic as was the concierge desk. The housekeeping and room service were a little sloppy but it didn't deter from the overall feeling of "lap of luxury". The bed was wonderful but the pullout in the suite was pretty uncomfortable. I asked for a comforter was assured two times that it would be sent up. I gave up on the third day.
The coffee in the courtyard was one of the best I ever had.
Again, the front desk was AWESOME.

04/04/13 | Link | Rating: 4.0
112. Kevin J.
Ultimate Luxury. It has a great spa area with a hot tub and jet pool. The rooms are large with comfortable beds. We ordered room service one day and got burgers. The burgers were around $25 each, but let me tell you these burgers were huge and probably the best that I have ever had. The idea of a $25 burger infuriates me, that is how good it was that I look back on it and was like WOW. The service there is incomparable to anywhere else I have stayed.

10/11/12 | Link | Rating: 5.0
113. rose n.
Subpar service that gets worse... I have never had a worse hotel experience. It became almost comical as we went through the motions and had incident, after incident.

First, we checked in to be told we would get one king bed. Problem, seeing as there are 3 people and we booked two queen beds. There was a wedding taking place so they would not switch us. We were offered to pay $50 per night for a cot, if they were available. Also, not quite acceptable so they said they would waive the cot fee and switch us the second night. We got to the room, there were two measly bath towels, no cot, etc. We had to request twice to get more towels, then in the evening turndown, they took the extra towels! Cot sucked, obviously, and the room was tiny but clean.

Second, they were supposed to move us on our second day to a two queen room. We were told our bags would be moved, no problem. We made a tea reservation at 2 and told the front desk we would come back before then to get changed. We got back around 1 (since our bags were supposed to be moved at 11) and the front desk had NO RECORD of our room switch, no idea where our bags were, etc. Uhhhhh?!? We got in a room at 1:15 with no bags and finally got our bags before 2. Luckily, they could move our tea which quickly became complimentary. Oh and there were still only two bath towels.

Then when we checked out, we were billed for a cot for four nights.

Here's the two stars: Every staff member BUT the front desk were amazing. Bellhops, doormen, waiters, etc, were absolute gems. Front desk staff were a little moronic (see previous paragraphs). The maids also provided us with a million towels after our numerous requests for them.

I also give two stars because the management did try to make us happy. We had an AMAZING tea with the best waiter ever and complimentary champagne. We also received complimentary mani-pedis in the spa. These were nice perks but not worth the hassle of losing our bags, getting overcharged, etc.

14/08/12 | Link | Rating: 2.0
114. Victoria T.
Eating breakfast is not a five star experience at the ritz. The food is taking forever, the waiter is not kind and they took 20 minutes to clean up this young kids throw up right by my table. And it's over priced. The food wasn't phenomenal.

09/07/13 | Link | Rating: 2.0
115. Eileen Z.
If you haven't experienced Ritz Carlton service you should.  I am lucky enough to know some behind the scenes info on how the Ritz operates and they expect nothing but 5 star service from their employees.   This location though is kind of known for not being a stringent on following the "Ritz Carlton way" like the NYC and Chicago locations, but it is still one of the nicest hotels in the city.

If you are a regular they actually track your preferences so on your next visit things are the way you want them.  Are you a no feather person? a I need 4 shampoos and 2 conditioners in my room?  Well become a regular at the Ritz and you will get just that without having to ask.

Also if you are lost in this bit of a maze of a hotel (this building hosts 3 Ritz Carlton hotels Maison Orleans, Iberville Suites, and the main Ritz) all with their own distinct characters.  You can sometimes get a bit lost, but the helpful employees will walk (not point) you in the right direction.

The teas they have here are quite and event and it is definitely a place for special occasions.  The spa is here ok, not great, but it is one of the largest in the city and has more amenities than the others so you can get your money's worth by making a day of your service

14/08/11 | Link | Rating: 4.0
116. Patrick L.
Incredible room as always. Paid for the club level but didn't use it much. Have to say that it was very relaxing when we did. I'm so glad I can use my Marriott points at the Ritz now and actually got some respect. Great job people!

26/10/13 | Link | Rating: 5.0
117. Antonio A.
I've never met a Ritz Carlton property that I didn't like! It certainly is Ritzy, and this location definitely lives up to reputation that Ritz Carlton built its brand on.

It's just a few blocks away from Bourbon Street, for those who want to check out the lame touristy gift shops and divey strip joints.

Our concierge told me that since I wanted to check out some good jazz spots, I should go down to Frenchmen Street, and I'm so glad I did!  She also pointed me to some awesome OLD SCHOOL record shops on Decatur.

One thing I always love about staying at the Ritz... their beds are always ridiculously comfortable! The room furnishings are... well... Ritzy, and the bathrooms are spacious, and well appointed.

The only gripe I had (minor one) is having to take two different elevators to get to your room. You use one to get from the street level to the lobby level... then another to get to your room. It's okay though. The building is historic, so their elevator game is probably not on point.

Either way, I can't wait to go back! I love the Ritz Carlton, and I love New Orleans!

For more pics from my New Orleans trip:
motormavens.com/2013/01/…

17/02/13 | Link | Rating: 5.0
118. Rasteen W.
The history and elegance of this hotel is breathtaking.

23/09/13 | Link | Rating: 5.0
119. Robert M.
Hands down this is a hotel well worth the uptick in price. There are other great spots to stay in this town, but the Ritz is the Ritz for a reason. It is incredible.

The staff is exceptionally nice. The maids are incredible. They are nicer and more courteous than most concierge staff I have dealt with at other hotels. They made each day special.

The room was photo worthy and I enjoyed spending a few hours in there and just reading. Can't recall ever doing that in the past.

The library bar is a great spot and Davenports is just the perfect hotel bar.

I will be back.

18/10/12 | Link | Rating: 5.0
120. Vanessa S.
Definitely beautiful lobby and common areas.  The room was OK to say the least.  I've stayed in other Ritz-Carlton hotels where it was much more luxurious and they don't nickel and dime you to death!  Just include the wi-if and free coffee already in the room charge, what decade are we in!?!  Provide *some* perks without having to charge FOR EVERY INDIVIDUAL thing you have.  I mean really, $20 for a pint of Ben & Jerry's, $9 for a bottle of water and $25 for a pilates class!?!  I felt like sometimes the staff was "guarding" stuff rather than offering you amenities. During check-in no one acquainted me to the lay-out of where everything was and there wasn't a guide in the room. It was a festival weekend, so there were some interesting guests staying there and wandering the maze-like hotel, but I definitely felt like it was quiet and the fitness center (weight room) was decent.

Not really worth all the trouble.  Booked Hotel Monteleone on my way back through, we'll see how it compares.

08/07/13 | Link | Rating: 3.0
121. Lisa G.
I was looking forward to staying here. But about an hour after I checked in, I decided to wash my face and hands and go down for dinner; when "NO WATER"! When I called downstairs to talk to the front desk clerk, she was extremely nonchalant about it. After I checked out, I was told that they had been without water all day (it was 8pm) I think that should have been explained well before I checked it. So they get 1 star from me and I would have a conversation with her (MJ) if I was her manager. She was kind of rude about her mistake.

28/12/12 | Link | Rating: 1.0
122. Regina H.
You can't go wrong with the Ritz-Carlton - courteous staff and gorgeous interior. Strangely enough, the Ritz wasn't much more expensive than other hotels in the area and a little cheaper than some three-star hotels on Bourbon Street. In my opinion, the hotel is in the perfect location and a lot nicer compared to some others on Canal Street. Plus, walkable to all the must-see/eat places in New Orleans. Bourbon Street is a short 5-min walk away, a comfortable distance from noisy drunk people when you're ready to turn in. You have to pay for Internet, but there's free wi-fi in the lobby.

Only drawback: our room on the fourth floor had the worst view ever. The only thing we could see were a couple of spinning roof vents and the side of a building. Needless to say, we just kept our curtains closed.

All in all, you're guaranteed a wonderful stay here! I highly recommend it.

09/12/12 | Link | Rating: 4.0
123. MIchelle P.
This is THE place to stay in New Orleans. It is it for me... except when they are fully booked- in which case, I stay there for as many days as they are available (then sadly transfer elsewhere), and even when I am elsewhere, I hang out and have drinks in their 3rd floor lounge.

The Ritz suites are perfect every time. From the marble bathrooms to the wonderful linens, there isn't anything I dislike- If you are lucky enough to score a suite in Maison Orleans, their concierge level, you WILL feel like a king. They press your outfits free of charge, and they serve complimentary hors d'oeuvre in the evening.

The concierge is wonderful... I forget his name, but he has been working there ever since I can remember. He is always knowledgeable of everything that is going on in town, and he can get you the most coveted tickets to any event. Even if the event is sold out, and he can't get you tickets, he has a huge book with the names of people who are trying to re-sell their own tickets. I have gotten tickets to Giants games this way without any problem.

The only problem with this place is that the main entrance on Canal is often full of people who are waiting outside to spot a celebrity sighting, which makes it hard to get into the hotel... nevertheless, it adds to the experience, as I cope with it by pretending the crowds are waiting to see none other than me!

01/04/13 | Link | Rating: 5.0
124. Jillian R.
I met a friend who was staying here while she was in town for drinks at their lounge.

The elevator-to-the-lobby set up was a little confusing but not a big deal. Their lobby was beautiful, as to be expected. The cozy piano lounge was beautifully decorated and my $16 French 75 was delicious although I cringed when handing over my credit card. I wish there had been some sultry jazz music and a pianist, but sadly the piano sat silent for our time there. There were lots of rich people acting rich and it was fun to pretend I could actually afford to stay there and hang out in their bar. I did lament the $12 charge for Wi-Fi as I had brought my laptop to show my friend some pictures. I feel like if you're shelling out the cash to stay at the Ritz, Wi-Fi should be complementary.

Overall, a nice place to go if you want to feel fancy.

20/06/13 | Link | Rating: 4.0
125. Mike V.
Everything you expect from a Ritz-Carlton.

Fantastic service, gorgeous well-appointed rooms with acres of space, top notch bar/lounge (perhaps one of the best 'upscale' jazz lounges in the city) and an amazing location on Canal juuuuust far enough from Bourbon (2-3 blocks) to avoid excess drunken foot traffic.

And surprisingly affordable considering the cost of run-down rooms along bourbon and dauphine.

02/07/12 | Link | Rating: 5.0
126. Matt C.
You have arrived.

This was my first time (I think) staying at the Ritz...  Though I like to live the life of a baller the Courtyard Marriot is kind of my staple... though, they were doing the "Sunday night special" for 98 bones at the Ritz and I couldn't pass it up.

Really nice hotel.  One of the best I have stayed at.  Top notch, all aspects, service, quality of the room, location...  we had lunch and it was tip-top...  

Awesome location.  It's a really beautiful old building too.  The Hyatt is across the street and its got nothing on the Ritz.

Swank.

01/10/12 | Link | Rating: 5.0
127. Stephanie B.
I'm not sure I'll ever stay at another chain hotel again other than The Ritz. I was quite impressed with everything from valet to the housekeeping. The hotel itself was gorgeous and clean. I absolutely loved the gardenia candles they had burning throughout the hotel.

The amenities were superb from the fitness area to the outdoor patio/garden to the spa. The one complaint I have is that they don't have a rooftop pool. How do you not have a pool?! I was told we could go use the Marriott's pool (3 blocks away), but that takes away the convenience.

The breakfast included with our room was delicious. They didn't really change it up from day to day, but you can't go wrong with fresh fruit, grits, fresh made omelets, pancakes, bacon and more!

I eagerly await my next Ritz visit!

26/06/13 | Link | Rating: 5.0
128. Eric P.
Day one: pulled at valet service an it took 5 minutes for the black valet to help me, the white ones just kept looking at me. SMDH! The 'brother' very very cordial, answered the few questions that I had and gave me some needed directions. Racism? Don't know but it felt like it....

15/02/14 | Link | Rating: 1.0
129. Peter M.
I was here for a conference and have nothing but good things to stay about the staff here. From check in to check out they were amazing.

The food served at the conference also had a nice cajun flare which was great considering I never got to step outside the hotel for the 3 days I was there. The rooms also have a great view of the French Quarter.

Huge gym with several different workout rooms.

Seems like they cleaned our room 3x a day!

22/10/13 | Link | Rating: 5.0
130. Casey W.
Rooms seem to have a sound proofing problem with hallway noise. Was mistakenly charged for a mini bar item that i am allergic to and would never have been able to ingest. However the valet staff was wonderful as was the bar staff. Beautiful hotel with a great location....

25/05/14 | Link | Rating: 4.0
131. Belinda W.
I was surprised this hotel was on my company's preferred list.   I chose the Ritz over a Country Inn & Suites.  Yay, me!  Excellent service.   Large room with nice touches.   A little worried I would be up all night listening to the guests (3 girls) in the adjacent room.  But it was quiet and/or I was comatose from dinner and wine.   Beautiful courtyard.  Fun to walk around the common areas of the hotel.   Good location.  Walked to my meeting.    I would stay there again.

26/05/14 | Link | Rating: 4.0
132. Robin S.
Do yourself a favor and stay here beside looking at other hotels. It's on a major street (Canal), two short blocks away from The French Quarter, all
the amenities you expected from a 5 star hotel.

For a little bit more, stay in a suite which includes Amuse Bouche type buffet for breakfast, lunch, and dinner (yes, alcohols are included)

04/10/11 | Link | Rating: 5.0
133. Donna S.
Wonderful hotel. Ritz service!!   Beautiful rooms. Large bathrooms...nice amenities. Great gym!!! Food very good too. Nice bar and lounge area. I saw Steven Tyler here!! He was getting ready for lunch. He walked by me and i could not help but say "I love you " he took my hand and said to me " I love you more"  Wow, how cool its that!!! -:)
I am sure i turned Fifty Shades of Pink!!!

29/12/12 | Link | Rating: 5.0
134. S D.
My family owns a timeshare at the Ritz Carlton in Aspen, CO and so I decided to stop in at the Ritz in New Orleans while visiting this past weekend.  Well, it was fabulous.  ABSOLUTELY wonderful, especially the service.  The Valet attendant, Wynton, was exceptionally helpful insofar as he took the time to provide recommendations on where to eat, best routes to take, and the most fun places to see.  It's people like Wynton that make me want to go and stay at the Ritz time and time again.  Talk about some EXCELLENT service - thank you Wynton for going out of your way to help make my time at the Ritz Carlton that much more lovely.

18/02/14 | Link | Rating: 5.0
135. Rosie C.
I have a hotel ritual.  Lately, I've found myself judging hotels by my bubble bath experience.  Yeah, yeah, It's been AGES since I've yelped, but my bubble bath experience at the Ritz-Carlton New Orleans was so damn good, I had to come out of my yelping hiatus.  

Multiple jack and diets on the plane, my post-midnight arrival to New Orleans, and sharing a cab ride with randoms was the perfect recipe to unwind and take a nice long bath.  After catching up with the rest of the gals, and marveling at the size of our room/home for the next few days, I made a beeline to the bathroom and started to fill the enormous marble tub.  

Ah, the tub.  It could have easily fit all 3 of us!  I'm really certain about this.  Now I really regret not trying to get us all in there. . .perhaps the atmosphere (read: non-MardiGras trip) wasn't quite right.  

Aside from my pleasant (and multiple) bath experience, the rest of my stay at the Ritz-Carlton was spectacular.  From their hospitality to the green apples at the Fitness Center (which, btw, is so modern and clean), they really set the bar.  

If ever in New Orleans again, I'll definitely have to stay at the Ritz and take multiple baths!

19/08/13 | Link | Rating: 5.0
136. Dan H.
You know its going to be an epic trip when upon check-in the front desk person says "Mr. Danimal, we have good news for you. You have been upgraded to The Ritz Carlton."  Finally someone knows who I am!

We had booked several rooms at their adjoining sister hotel, The Iberville Suites, which is nearing the end of extensive renovations. I assume some rooms were still under construction and were not quite ready. Whatevs, paid off in spades for me and my nephew.

Once upon a time this was a department store, so the rooms may not be as big as other RC's, but the luxury that one would expect is still in abundance.

*Décor reminiscent of typical New Orleans Garden District mansions. Check!
*Luxurious, 100% cotton, 400 thread-count sheets. Check!
*Feather beds and duvet covers. Check!
*Goose down and non-allergic foam pillows. And.....check!

The staff were all great, most in fine humor as well. My 8th floor corner room afforded sweeping views of the downtown business district on one side, and of The French Quarter and Mississippi River on the other. The double pane windows shut out pretty much all of the noise on Canal Street below. I was amazed how quiet the room was. All this for under $800 for 4 nights, including all of the taxes, fees etc. Nice!

Great location too. 2 blocks from Bourbon, and just across Canal from the Central Business District, where you can dine and shop with the locals. There is also a classy lounge that has an awesome Frank Sinatra style band playing several nights a week.

Yep, Mr. Danimal thoroughly enjoyed his upgrade.

11/10/12 | Link | Rating: 5.0
137. Chrissie O.
This particular Ritz is a standout for its phenomenal service and staff. The staff without exception went above and beyond to meet our every need. It was my mother's birthday, and after finding out some of the staff actually got her a very thoughtful and elegant gift and had it sent up to our room.

We stayed on the club level, and the almost 24 hour access to fine food, h'ors d'oeuvres, and wine and champagne was a wonderful perk. My only complaint is that the club level is supposed to be business meeting-free, yet the staff did not put a stop to several loud and rather obnoxiously obvious business conferences, which kind of ruined the ambiance.

The rooms are beautiful and newly renovated. Lovely hardwood floors and a fine selection of interesting books in each room makes it feel more like you are staying in a very elegant guest room in someone's mansion, rather than at a chain hotel. Lots of very classic and understated character.

But again, the standout is really the staff. A lot of classic New Orleans characters--friendly and always willing to share and hear stories--but willing to go above and beyond to provide a first class experience for their guests, to a man (and woman).

11/02/14 | Link | Rating: 5.0
138. Patty C.
Check-in reception is on 3rd floor.

30/09/13 | Link | Rating: 3.0
139. Jonny C.
It's a Ritz: old, nice, a bit stuffy and well located in the French Quarter but far enough off Bourbon street that you dont actually step into the urine/vomit/booze syrup that glosses the pavement in these parts.

Minus stars for:

-The lobby set up. Taking two elevators is confusing when you have been drinking for 30 straight hours and were recently hexed by a voodoo shaman.

-The water pressure. Or lack thereof. We are surrounded by water in the Crescent City- get some into the pipes

- The staff. Just not the overtly polite polish- "we are here to serve your every demand, no matter how trivial" -that I expect from a Ritz

All in all, I'd stay again, but if you are expecting the 6 star treatment the Ritz Carlton reputations are built from, you may be slightly disappointed.

02/01/13 | Link | Rating: 3.0
140. Molly G.
The desk clerk when we checked in was fabulous. We were given a king bed, but had requested two doubles.  She quickly and efficiently solved the problem. When we requested information about a Katrina tour, the consierge wrote an elaborate description and map for us. A great hotel

17/07/14 | Link | Rating: 5.0
141. LuckieMaounds P.
Close to everything. My room was clean and spacious and very comfortable. Good bar service and staff is very friendly.

26/06/14 | Link | Rating: 5.0
142. Alexander H.
Very friendly staff.   I like every aspects of it.  The hotel is located right on canal street...just steps away from the street car.

09/03/14 | Link | Rating: 4.0
143. Urban G.
I love staying at any Ritz-Carlton property so I am already a fan of the chain. This location is perfect, the front desk is professional and if you are lucky enough to get a room with club level amenities it really doesn't get any better.
I took off one star because maid service is really not that great.  The maids are always screaming down the halls to each other (mostly in spanish) and they do not pay attention to detail.  Not very Ritz-Carlton like to have this sort of behavior. A good refresher course for the maids is much needed at this location.

12/04/14 | Link | Rating: 4.0
144. Cristen F.
Very nice, old world elegance hotel.  Definitely check out Jeremy Davenport who plays regularly in the Davenport lounge (Sinatra-esque music).  The food in the Davenport lounge is fantastic as well.

30/01/14 | Link | Rating: 5.0
145. Morganyne J.
Pros: excellent customer service, spacious club rooms with over large soaking tubs, top of the line amenities, four food presentations daily, complimentary beverages (including the coolest automatic espresso machine I've seen).

Cons: currently undergoing renovation in the side lobby (the best exit for club level guests), have to pay for wi-fi.

My mother and I stayed at the Ritz Carlton New Orleans this past month, and while this is just one of many stays at this property, I felt it was time to review what the Ritz NOLA has to offer. First, it is in a great location in downtown NOLA. I was brought up here, so I know my way around quite well, but for the first time tourist the Ritz is centrally located to easily access the Red or Green streetcars, a  five/ten minute walk to the River Front shops, and the more famous streets off of Canal. Check in is easy and convenient - the valet take excellent care of your car and the bellmen are VERY attentive with your bags! I'm not sure why this is, but the last few times we've stayed on the property they have put us in the handicapped room on the club level - even though we always request not to have this room (it has a standard tub). However, the staff immediately fix the problem and change our room without any hassle at all. The room is nicely appointed, the bed is super comfy, and the views are OK. The real perk of the club level - the bathroom. The soaking tub is so large I can't touch the other side and so deep it might as well be a hot tub. The best I have seen in ANY hotel - and I have traveled to quite a few! There is also an extra large vanity and a separate shower for those strange few that don't understand the awesomeness of the extra large tub.

Another huge love of the hotel is the club level. The food presentations are great and varied, there isn't a drink I can't get, and snacks are ALWAYS out. But there are other hotels in the city that do this - so what makes this one so appealing? The staff BY FAR. They remember your name, what you like and don't like, and if you are fairly regular like us, the last conversations you had. These are some of the friendliest and hardest working people I've seen in a hotel. We asked for reservations to GW Fins and even though they didn't have anything available for us the staff refused to give up until we had a table at the time we wanted.

The take away - if you want to be taken care of in a comfortable and a little posh environment where you feel like you are home with people who care about you, then this is your place. The Ritz represents NOLA well - class, character, love, friendliness, good food, and a little quirky.

31/07/14 | Link | Rating: 5.0
146. Mike S.
If this place had a better bar set-up for guests, it would be a 5* hotel.  Located in the midst of "The Garden," you'll find some of Nola's finest French/Seafood cuisines, bars and restaurants.  Just an all around great place and location to the action.

07/03/14 | Link | Rating: 4.0
147. Jeff W.
My wife and I stayed there for 5 nights around New Years and booked through Expedia.  This is a nice hotel and  the staff was very prompt and friendly.  They were great in helping us book tours and gave us good suggestions.

Here's why I gave it 3 stars:

- Very thin walls.  When the housekeepers were shuffling around, it sounded like they were demolishing the other rooms.  When people walked down the halls whispering, I could hear them as if they were yelling in my ear; imagine what it was like when they were drunk yelling down the hall!  It was quite annoying when you are trying to sleep.

- The location was nice, basically a 10 minute walk to anywhere, but the entrance did not feel high-class like you would imagine the Ritz Carlton would.

- You don't get Marriott rewards when you book through Expedia.

- Room service was quick and friendly, but the food was sub par.

- We got a deluxe suite with a king bed.  Maybe I'm a bit spoiled by the rooms in Vegas, but the room was pretty small and normal.  I could find the same type of room at any other hotel.  I was expecting more because it's the Ritz Carlton and I paid more than I would have other places.

- The guy at the morning coffee stand gave us our coffee for free, but generally you need to pay for it.  +1 for the friendly service, but -1 for charging your guests for a small thing like coffee.  Complimentary coffee would have been a nice touch.

Overall, it was a nice stay, but I think my expectations were too high.  If you are spending a lot of money to stay here, I would try a different hotel.

01/01/14 | Link | Rating: 3.0
148. P M.
Very hard to find anything wrong here.  Staff were pleasant and professional.  Check - in was a breeze (on-line). Rooms are oversized and lovely.  Bed is spectacular.  Food provided at the meeting rooms was the best conference lunch that I have ever had.  Well worth the price.

06/11/14 | Link | Rating: 5.0
149. Jay W.
Finally got the chance to stay at the Ritz Carlton New Orleans on Canal Street.  First, the service and staff are all impeccable.  Second, they upgraded us to an Executive Suite and it was like staying at a very nicely appointed apartment with living room, bedroom and two large bathrooms.  Third, their bar turns into a Jazz Club (Davenport's) at night with talented local legend Jeremy Davenport performing jazz.  Fourth, but not least, their Spa.  I had an hour massage from Michael which I will not soon forget.  I've had a LOT of massages in my time, and I am pretty sure this was the best massage I have ever had.  This guy knows what he's doing.  I will return to New Orleans just for another massage by Michael at the Ritz Carlton.

02/03/15 | Link | Rating: 5.0
150. Derek T.
Really appreciate how everyone of the staff is very polite and genuinely friendly. The beds are always comfortable the hotel is always clean and kept up.

23/11/14 | Link | Rating: 5.0
151. Patty S.
It's The Ritz. Enough said. Hotel and staff lived up to all expectations. We loved our stay here.

09/11/14 | Link | Rating: 5.0
152. Joshua E.
We needed a great stay and finally got one.

Service service service was perfect.

Great jazz band, great patio on third floor rooms were great.  Cant say enough good things about our stay here for our two year anniversary.

Patio cools off around 4:30pm and most of the humidity gets burned off as well.

Id say skip the hotel restaurant as there are so many good places to eat near by.  Nothing personal just 40$ is too much for breakfast however... good service in the restaurant.

The waldorf astoria is within walking distance.  Highly suggest getting a drink there for the ambiance.  Beautiful lobby just 5 minutes away.  Trendy hotel also located next door for the late night bar scene.

Thank you Ritz Carlton.

30/06/14 | Link | Rating: 5.0
153. Valley G.
Housekeeping is a miserable failure thus far. Will post an update after a 10 day stay.

02/05/14 | Link | Rating: 2.0
154. Marina K.
You can't find a better location. The hotel is very elegant, service is amazing the staff is literally polished, but you expect that of Ritz Carlton. I actually got few minutes to stop at the gym and it was perfect too along with a spa. Few people complain about the lobby being located on the third floor, have to admit I did get lost few times, but there was always someone from the staff.

There always few little things that you find a nice touch - "joggers welcome" with water and towels @ the entrance in the morning did the trick for me.

I also found the garden exceptionally beautiful, especially when it was decorated for an event. Little paradise.

05/10/13 | Link | Rating: 5.0
155. Cathleen F.
My husband and I were looking for a place to listen to some jazz. The ritz Carlton came up in my search. It's a really pretty hotel. The bar area is very classy and the service is excellent. The jazz was exactly what we were looking for. They started promptly at 9. Get there a little early to grab a good spot.

02/01/15 | Link | Rating: 4.0
156. Tom R.
Stayed for a conference with my wife. The room was great and clean every day. Hotel staff was very nice. Price for Internet access was stupid high. In addition, I had to print out 4 sheets in the business center and it cost me $22 including "access time". REALLY?

Location was great. Close to Bourbon Street and the trollies. I would stay again just not computer!

16/10/14 | Link | Rating: 4.0
157. Anna H.
We started our stay for our conference, not knowing it was the week of NOWFE.  We were scheduled to check out on Wednesday.  We extended two days, because, Rudy, the concierge, was able to get us tickets to Vinola, a sold out wine event.  

Now, I'll start my review.  As always, the valet service was impeccable.  This is one of the only hotels I would hand over a new car to, as I did on this trip.  I checked in at the busiest time on Sunday afternoon, and they immediately started unloading the car, and when I told, Dwight, the bellman that I always stay with my luggage, he was very understanding and followed me to the front desk.

My companion had been in our room for a less than five minutes and realized that we had a small issue.  (I have a severe down allergy.)  I went the front desk, and they had housekeeping up within  ten minutes.  They not only bagged and changed all of the linens and pillows, but also made sure to remove any traces of feathers and sanitize everything again.  That was going above and beyond, as the Ritz Carlton always does.  The room was spotless.  The front desk had offered me an appetizer or drinks for my trouble, but I told them that wasn't necessary.

The next would be disaster that happened was my companion left his laptop downstairs unattended.  He realized it was missing the next morning.  I went down to he front desk.  It was safely stored in the safe.  Once we identified it, it was reclaimed in less than five minutes.

The staff called me by name and always remembered me.  That came in handy later during our stay.  I got separated from my companion with my identification and cell phone in his sport coat pocket.  I made my way back to the hotel, and Dwight, the bellman recognized me immediately.  He was very busy, but noticed I was in distress. He asked me what he could do to help.  I told him what had happened, and our room number and names.  He did go and check on the computer, and then escorted me the back way to our room.  

We used our car twice during our stay.  Each time we called down, and it was waiting for us.  I love great Valet service!

Also, the icing on a perfect stay was that when we extended because of Rudy being able to get the sold out tickets for us, we were told our class of room was no longer available.  I was willing to take anything.  We were moved to the Club Level.  The Club Level is amazing.  I now want to move to the New Orleans Ritz Carlton, and live on the Club Level.

30/05/14 | Link | Rating: 5.0
158. Tom E.
When I found out I was heading to NOLA, I needed a place to stay.  Forgetting it was Mother's Day weekend and just a great weekend for travel, I noticed hotels in the area were at a premium.  So I broke open my piggy banks, and started looking at other options.  Believe it or not, I had enough points to score a room at the Ritz- so I rolled with it!

For some reason, I tried making the reservation online time and time again, and it wouldn't let me.  This was slightly irritating.  I am deaf in one ear, so phone convos can go either way for me at times.  So I called them up, and got a reservation.  Cya 40,000 points!

I arrived on a Saturday, and I did drive.  I was coming back from a distillery tour, and I took the worst way possible.  Let's just say that it took me a freakin hour to go less than a mile on Canal Street.  They had signs up for road work but weren't doing any, and kept bottle necking.  I remember staying at the Canal/Dauphine light for 7 cycles.  Unfortunately, that was the only way to get to the hotel (I left my helicopter in ATL, should have used that).  It would have been easier to walk here.

After cutting off 2 lanes to pull in (oops), I just wanted to get the hell out of the car.  I grabbed my 2 backpacks and was greeted by valet.  He seemed rushed, he didn't even ask if I needed help with my bags (which I didn't, but I was shocked!).  Now, it was time to find the lobby.

Walking around smelling like swamp and distillery, I literally walked around the entire first floor.  I was sooo confused.  And you could tell I was lost as hell, but no one came up to me.  Let me rephrase that- no one was to be found.  So after walking around (I got to see the spa, a beautiful fountain, and the fitness center before check in), I found a set of elevators tucked away.  It only had 3-4 floors on it.  WTH- this building is taller than that.

So I get to the 3rd floor, and I am walking through a lounge, I get odd looks (fuck you!), but I finally found the check in.  So I got settled in, and then saw there was another set of elevators to get to the rooms, what a pain.  Hell, I almost missed those too.

So I got up to my room (1006) and the second I drop my bags, someone comes into my room (no knock) and asks me about a remote.  How the hell would I know, I haven't even had time to take off my shoes!  I guess I didn't have a remote, but I didn't care, I didn't use the TV anyway.

The room itself was beautifully appointed and well laid out.  The bathroom was full of marble, and very spacious.  However, the zoom mirror was about to fall off the wall, at a weird angle when trying to shave.

When I was looking at the in room dining, I was shocked to see how expensive things were.  I completely understand that its a hotel, in room dining, and a ritz, but $28 for a 12' meat lover pie, it better be dusted with gold leaf!  I understand markups, but I found that to be a little on the high side.

Since I didn't want to have to go through the hassle of the traffic on Canal again, I decided to walk everywhere I needed to go.  So after the night full of fun, I walked back to the hotel at about 3AM.  I had a key to get in, and I had a shit eating grin and was covered in powdered sugar, but I was greeting every employee I walked by.  Now I went up the same elevators as before, so I came through the lounge again.  It seemed like I was a nuisance to them, that was messed up.  Even the cop I said good morning too wasn't very nice.  So much for "ladies and gentlemen being served by ladies and gentlemen"!

So it was time to retire for the night.  I came back to a turned down bed, and chocolates, and weather for tomorrow.  I assed out until about 11.

Then I saw my bill, and I almost choked.  I had one charge- and that was valet.  Valet was $45!!!  Again, with the markups!  I have found parking in Manhattan and Honolulu for cheaper!  A complimentary car wash would have been nice...

So I cleaned up, and checked out, and got my car.  The manager was nice enough to personally get my car, she hauled ass for me, and was greatly appreciated (my favorite person there, and yes, I noted that on my survey I filled out).

This is one of the most beautiful hotels I have ever been into, but unfortunately some of the small things that happened added up and unfortunately, didn't leave a pleasant taste in my mouth!

I knew I wasn't going to use my car again until I had to leave, I couldn't deal with that again.

14/05/13 | Link | Rating: 3.0
159. Lillian C.
I was spending a weekend in NOLA with the BF and his work paid for hotel accommodations. I didn't know anything before getting here and didn't have any expectations. I was slightly confused as to how to get to the hotel, but the valet person directed me to the third floor to check in. There is another way to get in that's more the front entrance but I think it's closed at night. The hotel is decorated nicely, but there are definitely signs of wear and tear... on the walls, the carpet, paint, etc.

I do have to say that everyone we came across was courteous and nice. We ordered room service a couple of times and the portions were pretty big. I ordered the burger once and it was nice and juicy. They also had Ben and Jerry ice cream! :)

They also had a good number of TV channels and movies if you wanted to stay in. The bathroom was spacious, but the room was just ok for a single bed room. We had other friends staying in the double room and that room was A LOT bigger than our room. Their room also fit a roll in cot comfortably in the corner with ample space in the room.

One plus is the location of the hotel. It's literally a couple of blocks to Bourbon street and the French Quarter. You can always get a cab or just walk around. It's also super convenient to get to Walgreens (across the street) or CVS (a block away).

If it rains be sure to rent some umbrellas from the valet window. Remember to return it though or else they will charge you something ridiculous to replace them.

I also really like their turn down service and dark chocolate... But for a Ritz Carlton I was kind of expecting something a bit more updated...

10/12/13 | Link | Rating: 3.0
160. JJ M.
We stayed at the NOLA Ritz April 14-18. I have always wanted to stay at the Ritz Carlton. I'm not going to lie, I had high hopes for the Ritz.  I even joined their rewards club.  I have got to tell you I was not very impressed. I have stayed in luxury hotels in Vegas that are far less expensive and I was much more pleased.

Check-in was easy and quick. I didn't appreciate the clerk trying to sell me an additional meal package, I felt like I was at MacDonald's. The room was basic and small, had a slight musty smell. The pictures on their website are beautiful, so...what happened? The plumbing pipes were loud. I was able to hear each time our neighbors took a shower.  The towels were terrible! They were cheap and rough feeling. I liked the bath products.

We had a late night bite to eat in the Davenport Lounge. Food was good, cocktails not so much. Service was slow but very friendly. The decor and ambiance in the lounge is gorgeous.

My first visit to The Ritz, was quite disappointing. I most likely will not return to this location.  I will however consider other locations.

11/06/14 | Link | Rating: 3.0
161. Tosha K.
Thia is one of my favorite Hotel in New Orleans. The service that you get here is unbelievable. But starting from the guys in valet garage Myckal and John the best. If you need anything just let these guys know and they will make it happen. Little Tim at the front desk is good too  very knowledgeable about the city and things to do around the area.
The fitness facility here is excellent one of the best gyms in a hotel I have ever seen. I actually own a gym and this is not bad for a gym  junkie on the go.

When you come to New Orleans to try to stay here every single time! #1 in my book. Rooms are clean and the service is impeccable.

07/10/14 | Link | Rating: 5.0
162. Elena A.
Had an amazing 3 nights stay at this beautiful and classy New Orleans Ritz with my boyfriend. The customer service there is 5 stars, very helpful hotel staff...if you are not sure were to go for dinner or just to have some drinks, don't hesitate to ask for a good recommendation ...you wont be disappointed! This is the best hotel to stay in Nola hands down , it's located right close by the famous bourbon street and the french quarter!  I was mesmerized by the art and the decor flower piece in the main lobby, looking forward to my next stay there ! I recommend this hotel to anybody that wants to have an enjoyable 5 stars accommodation stay.

04/08/14 | Link | Rating: 5.0
163. steve b.
We were in New Orleans for a conference four days after Mardi Gras 2015 and we stayed on the 5th floor of the Club Level.

Location: If you want to explore the French Quarter this hotel is in the perfect location - literally right on the edge of the French Quarter, but away from the noise.  If you're heading to the convention center it's a mile away and a short taxi ride.

The room: nice furnishings, comfortable bed, quiet, somewhat on the smallish side. Free wifi. Downside is we had a view of the parking lot out of one window and the Hyatt on the other. (Next time we'll ask for a higher floor.)

Club level - this is the reason we're going to make this our "go to" hotel in New Orleans.  Literally the nicest club we've ever been in (and we've been in quite a few.)  Great place to hang out after touring around and meetings. Lots of space -3 separate rooms - and great decor.
24/7 snacks, plus breakfast, lunch, dinner, and food in-between. Wine/beer/drinks. WSJ and NY Times.

Staff: The Club has its own dedicated and very helpful concierge staff. But everyone in the hotel was helpful, courteous and went out of their way to be accomodating. World class service.

To top it off we had a 6:45pm flight and they let us stay in the room until 4pm and afterwards use the club until we left for the airport.

Great hotel. Great vibe of people truly interested in making your stay enjoyable.

Stay on the Club Level if you can.

23/02/15 | Link | Rating: 5.0
164. Trina J.
I called this hotel home for more than a week during Mardi Gras. Needless to say, the phrase "Be a tourist in your own town" has a new meaning when staying here.  I did not want to leave.  Why do you ask?   Was the room over the top?  Not really. The room was very nice, but it was not the best room in the city. However, the SERVICE was second to none. This exceeded my expectation. I was very impressed with the level of service and professionalism. The pricing was also competitive given the time of year. When you consider the time of year (Mardi Gras), it is quite the compliment. Even with a large number of guests and activity in the hotel, the staff made it a point to personalize every request or offering.

From the moment I checked in, until the time of departure, I was always greeted with a smile, a kind word and a can do attitude. This was exhibited by every staff member I encountered at the hotel.

........The room decor is better at The Roosevelt, but The Ritz can hold its own because the service of the bell staff, valet staff and front desk at The Roosevelt could not hold a candle to these guys. ....When spending this type of money for a pillow, you deserve over the top service and "The Ritz" delivered.

AMENITIES:
Rooms: 4.5 stars  * nice decor and spacious

Room Service: 5 stars (quick and return service for cleanup is a plus) * recommend the seafood pasta.

Dining:   5 stars

Housekeeping: 5 stars * all amenties were replenished daily

Turn down service: 4 stars * no music

Bell Staff:  5 stars  * Corey was a rockstar

Location: 5 stars   *On Canal - One block from Bourbon
 
Parking/Valet: 4 stars  *Valet takes a while but pricing is only slightly higher than parking at the Courtyard.

Lobby:   4 stars * lots of sitting areas, including an outdoor courtyard.

Davenport Lounge:   5 stars

21/03/14 | Link | Rating: 5.0
165. Formosa F.
Fantastic! A trip maker.

15/03/15 | Link | Rating: 5.0
166. Esther B.
Everything you would expect of the Ritz Carlton.  Fantastic location in the French Quarter.  The bed is divinely comfortable.  And the service is really the best there is.  Every single hotel employee goes out of their way to engage you and make you feel welcome.

21/03/15 | Link | Rating: 5.0
167. Theresa C.
The Ritz is an oasis in the French Quarter. As soon as you step into the hotel, you feel a wave of relaxation wash over you... any stress is left at the door. As expected, the room, lobby, lounge, etc were lovely. I especially liked the courtyard, which was the perfect place to unwind after a busy day of sight-seeing. The design and decor of the hotel were impressive. You can tell that every detail was thoughtfully executed.  The service, for the most part, was also very good.

01/05/15 | Link | Rating: 4.0
168. Anonymous A.
The bartender named Byron was superb! He is passionate abt his drinks and the local fare. Excellent!

15/04/15 | Link | Rating: 5.0
169. Rachael C.
The service was inconsistent throughout our stay. The club lounge provided great service to us. Everyone was personable and helpful up there. When we arrived to the hotel no one was there to valet the car. There also wasn't a bellman. We arrived at 1:30 am so we would have understood to wait for our bags to be brought up but we waited 20 minutes and no one was available so my husband had to do it himself. We couldn't wait because we were exhausted. We then ordered room service and our order was incorrect. Our first night at this hotel was terrible. We talked to someone at the front desk about our night and they didn't do anything about it. This kind of service is unacceptable from a 5 star hotel. I highly doubt we will be returning.

09/04/15 | Link | Rating: 2.0
170. Allie W.
Stayed at the Ritz Carlton during the second day of Mardi Gras celebrations. The hotel was buzzing with people and the bar was far from empty. Upon arrival, the valet was quick to meet our car and offer to assist us with our bags as they showed us how to get to the lobby. The front desk wasn't too crowded and we were helped within a minute or so. We were also greeted with a taste of beer and king cake! They were more than happy to let us know when the 6 & 6:45 parades would be passing the hotel so we wouldn't have to walk all the way downtown. This allowed us time to stop by the bar for a quick bite to eat.

We ordered the steak quesadilla and jambalaya fritters along with two local beers. The chips and nuts to snack on while we waited were delightful. I'm a huge fan of homemade chips and these definitely hit the spot! Our food came out fairly quickly and did not disappoint. The quesadilla was well seasoned and was a larger portion than we expected. The fritters were amazing and the andouille sausage had that amazing Louisiana spice you can't duplicate anywhere else.

The room itself was very clean and reflected the 'old luxury' feel of New Orleans that I would expect. I appreciate how the rooms reflect the history of the city and found the room to be quite comfortable. If you're looking for someplace to splurge while enjoying a little history, this is definitely the place to stay!

07/02/15 | Link | Rating: 5.0
171. Amy S.
We absolutely adore this hotel and have stayed here quite a few times. We like it so much we stayed here when we eloped! The location can't be beat. The restaurant has the best gumbo I have ever had in New Orleans or anywhere for that matter. The bar is nice and dimly lit. And the courtyard is a-maz-ing! It's the best place to grab a coffee and sit and enjoy the morning. The staff is always very nice and friendly. It costs a pretty penny but it's totally worth it.

28/01/15 | Link | Rating: 5.0
172. Jay n.
Old school classic hotel in the heart of the French Quarter.  Great location....right on Canal.  If you are here before or during Mardi Gras, many of the parades go right past the hotel.  Walking distance to anywhere in the Quarter.  

Service is top notch, and the restaurant serves an awesome breakfast.  

My wife's company was footing the bill......otherwise expect to pay a lot for a room but it's well worth the experience.

15/01/15 | Link | Rating: 5.0
173. Camila H.
I was just in New Orleans on a business trip and loved staying at the Ritz! The staff is extremely accommodating. I had giant boxes that I needed to bring up to my room and ship out some contents, and the bellman was at my service almost instantaneously. Awesome service, people, and very beautiful hotel!

06/05/15 | Link | Rating: 5.0
174. Swati B.
New Orleans at its best ! Eggs Benedict & Neworleans hash !! Perfect bed of hash browns over warm egg Benedict and perfect zing of Cajun !
Great service friendly people but be ready to pay for every breath .. You get it

03/01/15 | Link | Rating: 5.0
175. Bryant R.
The Ritz, is the Ritz.

Hit up the bar to kill time after a bachelor party weekend when I had booked an inordinately late plane.  Byron the bartender made some great drinks brought some great food and made me comfortable as I waited .

23/03/15 | Link | Rating: 4.0
176. Audrey W.
My husband and I just spent the weekend here for a retreat he was attending.  The Ritz embodies everything you would think it does, with mindful accommodations and small touches that exceed expectations.  

Case in point:  the small cart making bite size strawberry shortcakes made with fresh Ponchatoula strawberries by the Executive Chef, with a complimentary Abita Strawberry Ale.

Our only complaint is that to get to the rooms, you must take two elevators and it is cumbersome.

The shining star of this hotel, though is Rudy Rassmussen, the concierge.  He made the impossible happen, and it made our trip!

08/03/15 | Link | Rating: 4.0
177. Warren C.
Came later to listen to jazz music in the lounge -- the service was not ritz carlton's usual -- came in with a large group and had to get up to get our server each time we wanted another round. Definitely a cool spot with two rooms one is very lively and energetic in the front-- as you go further back you can have the best of both words in an intimate environment -- still connected but more low key.

18/04/15 | Link | Rating: 3.0
178. Joey J.
A Bridge Over Troubled Water

"Yes, I'd like to request a late checkout please."
"Absolutely, sir. How much more time did you need?"
"Oh about 50 years."

A breath of fresh hair amidst a smeared canvas of insanity, the Ritz is the place to park your butt if you want a safe, secure, and luxurious buffer zone between you and Bourbon Street, while leaving it completely accessible right down the sidewalk. The room service food is quite good, especially the fried chicken and biscuits. I got a clean, comfortable, well-decorated room with a great view that quickly became home. The club lounge had great service, but they wouldn't bust out some cheese for me in between their timed layouts. It took 3 elevator rides to get to my room due to the complex layout of the hotel, but this can be avoided if you go in the rear entrance.

31/03/15 | Link | Rating: 5.0
179. Stephen D.
The wife and I stayed here last week.
What a great hotel.

The staff is amazing and so so so gracious and personable. We stayed on the club level and the food in the lounge was the best. They also have an incredible little coffee bar in the lobby and Vincent is not only a great guy but a wonderful barista. ( and they serve illy !!! SWEET!!)

Davenport lounge is a hotspot , great live music and drinks in a refined but still very fun way.

Check-in and out was easy and fast and the service is a big winner here.

This is our go-to hotel in NOLA from now on!

14/05/15 | Link | Rating: 5.0
180. Tatiana H.
The New Orlean's Ritz is a really great example of the "you get what you pay for" saying. I don't think I've slept better in any other hotel chain. Oh and the neighbors? What neighbors? I never knew anyone else existed because the walls must be so thick. I only mention this because I read a few reviews from other high-end hotel chains and noticed this was an issue for some guests.

In addition to the fantastic service and amenities, you are literally less than 2 full blocks away from Bourbon street and walking distance to all of the restaurants, shops, and sites within the French Quarter. This was my first time visiting Nola, and I couldn't have stayed in a better hotel. It doesn't have the most grand architecture for a Ritz exterior-wise, but the interior designers did an amazing job to mirror the 18th Century French Neoclassical era. I literally spent a good 20 minutes just walking around the entire hotel as if it was an art museum--the vintage and antique furniture as well as the paintings are absolutely stunning and worth a moment's notice (art nerd speaking).

The two major hotspots in the hotel (in my opinion) are the Davenport Lounge & the Courtyard. The jazz musician himself, Jeremy Davenport, performs live W & Th starting at 5:30 PM and also F & Sa evenings starting at 9 PM. It gets really crowded, so you're better off arriving early if you want a good seat as visitors and locals outside the hotel come by to enjoy lite bites and drinks along with great music. If you're lucky, you'll witness a few couples showing off their jazzy moves. The Courtyard is gorgeous, and I highly recommend sitting here whether you're reading or enjoying breakfast. Once you sit, a server will attend to you immediately, but no pressure if you just want to enjoy the ambiance.

19/05/15 | Link | Rating: 5.0