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The Saint Hotel Autograph Collection in New Orleans, LA

The Saint Hotel Autograph Collection in New Orleans, LA

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Company Info:

Rating: 3.61

Address: 931 Canal Street, New Orleans, LA, 70112
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Comments (96):

1. Jessica T.
Beautiful unique hotel.  I had a great time listening to the band at Burgundy Bar and playing pool in the lobby.  Most comfortable bed I've ever slept in, gorgeous corner room with lots of light, and I love the blue and white!

04/05/12 | Link | Rating: 5.0
2. Brittany A.
Not going to lie - this place looks nice and has potential, but it lacks something.  Pros: Our room was reasonably clean and nicely furnished.  Bathroom was great (no bathtub, if that's important to you).  The lobby, restaurant, and bar area all were nicely decorated in a very modern, boutique-style.  Cons: bed was not very comfortable. Housekeeping did not do a thorough job with cleaning everyday. The service was where this hotel really lacked something.  The staff seemed inexperienced in hotel service and management.  They never gave you that "welcome" feel or extended themselves to you.  The only person who stood out as far as service was a bellhop (wish I remembered his name!)  He was always really nice.  The bartenders took FOREVER to make drinks and they didn't even have half the items on the menu.  It is a new hotel, so I shouldn't be so harsh.  I hope things improve.  It is NOT worth the expensive rates they charge.

07/03/12 | Link | Rating: 3.0
3. Steven W.
Absolutely fell in love with this property.  Very modern and welcoming and the staff was very friendly and welcoming.  I will definitely stay here again on my next visit to New Orleans!

05/09/12 | Link | Rating: 4.0
4. Sal L.
I am a Marriott man through and through so when I found Marriott's Autograph Collection I was excited to try something different and still keep true to my chain of choice.  This New Orleans boutique hotel presented an interesting if mixed experience.  First and foremost,  the hotel was exceedingly accommodating given the hurricane challenged travel snafus.  They were very flexible with the travel issues and proactively cut the nightly rate by 40%  when I indicated that I was still coming to town hurricane or not.  When I arrived they were very clear about the hurricane related challenges at the hotel.  The challenges with wifi and cable were understandable and what I appreciated the clear communications up front.  Hurricane aside there were some challenges with the stay.  The hallways are lighted with 70's style black lights which makes them dark and a bit ominous.  Not a problem for me but I can see how this could be potentially uncomfortable for others.  The room was a stark contrast to the hall with everything in white contrasted with royal blue accents.  The decor was interest and modern but a bit worn.  There were chips on the furniture - bed and desk.  Worn furniture aside, the bed was exceedingly comfortable.  It wasn't the Marriott pillow top bed but I managed to get two great nights of sleep which for me is unusual when sleeping at the hotel. There were a couple other service issues that were a little annoying at the end of my stay.  My requested wakeup call never happened and there was no one available to assist with getting me a cab despite the fact that I requested one and there were staff around at the time.  I am willing to give this location another try given the hurricane challenges and it's close proximity to the French Quarter (2 blocks) and street cars.

03/09/12 | Link | Rating: 3.0
5. Kathy J.
First time in a "boutique" hotel and thought it was very interesting.  The halls have blue lights, kinda a spooky feel but once you get in the room it all comes together.  WOW!  Very trendy, loved it.  Keurig coffee in the room, robes, nice TV, stayed only one night.  Much better then the Renaissance we stayed in during the week.  Love the pool table, the furniture, service was great!  I am glad Marriott had added something different to their selection.

04/01/13 | Link | Rating: 5.0
6. Shannon K.
Hotel employees are overall friendly. The nightly turn down service is nice. The staff don't go out of their way to help. No one offered any extra services (finding a place for dinner, tours, etc.) We expected more personal service for the price. The overall atmosphere is very pleasing and relaxing. The wifi was also terrible. Even for free you could hardly connect.

10/06/12 | Link | Rating: 3.0
7. Anita H.
Great location, nice rooms, still need some work on the housekeeping department.

Day 2:  Housekeeper never replaced my towels and toiletries, and when I called to have them deliver towels, shampoo and soap, they never arrived.

BONUS:  free WIFI in room and pool table in lobby!

21/05/12 | Link | Rating: 4.0
8. P M.
Ohhhh where to start.  If you are looking to stay in a hotel that represents New Orleans, don't go here.  The entry and the rooms are cold and sterile.  The rooms are navy & white without a speck of color.  I asked the front desk if they had something more inviting and the kid told me "No..the owners planned the rooms that way". Really??? The bellmen were always too busy BSing outside to help.  The strange "techno style" in the hallways was bizarre.  Fire alarm went off on Sunday morning..false alarm...but no sleeping in as everyone was on the stairs before they announced a mistake.
They ask for a cc# when you check in even though my trip was billed through Expedia.  I checked at the desk when we left and there were no charges.  Ten days after we left there is a charge for $1300 on my cc that I know nothing about.  So now I get to dispute that.
Just yuck.  There are no balconies, no jazz, no warm greeting, no "New Orleans" style, nothing to recommend this place.
If you are traveling with family...avoid this place. If you are looking for any warmth..avoid this place.

09/11/12 | Link | Rating: 1.0
9. Jenny J.
The housekeeping in this hotel was a nightmare. I stayed for five nights and my room was cleaned once. I had to call the front desk FOUR times for room cleaning and for toilet paper and the funny thin is that the gentleman at the front desk seemed annoyed with me... The lighting in the hallway makes you feel like your in a cheesy Hollywood strip club. I ordered their omlette special I was brought up a cold, small omlette on a plate... No sides or anything. Lastly, $38 per day for valet... Do yourself a favor and stay at the Ritz Carlton next door.

The only reason I'm giving them two stars is becuase on of the girls at the front desk was very helpful in setting up our swamp boat tour.

04/10/12 | Link | Rating: 2.0
10. Neil R.
SUB-PAR
Let's be clear: this hotel is in a great location, is attractively decorated, with friendly staff.  However, for a hotel advertised alongside better-known premium hotels (e.g., Ritz-Carlton, Omni), this was a disappointment, most notably in the quality of service.  Clearly not worth the rack rate or as much as neighboring hotels in this class.

1.  Maintenance problems.  When I arrived, I was initially assigned a room whose door did not close.

2.  Understaffed/poorly trained.  The front desk staff said he would send someone to evaluate the above problem.  After an hour of waiting and repeated calls to the front desk, nobody showed. I re-packed my belongings and had to go back to the front desk to request a room re-assignment.  The staff told me, "Sorry, we're having a problem with our engineer." I wish they had just re-assigned me without wasting my time.  I missed the events I planned to attend that night.

3.  Unhelpful staff.  I asked to extend my reservation (made through an online bid) one day, and the staff told me I would need to (a) move rooms and (b) pay the rack rate.  I made another online bid and thankfully moved to another premium hotel, at a lower price than my bid for The Saint.

4.  Lacks amenities.  This is one of the very few hotels in the area that considers itself premium but lacks a pool, hot tub, or spa.  Additionally, while other hotels in the class typically have a doorman, this one never did.

During my stay, I relayed these comments to the hotel guest relations staff. Per an emailed auto-reply, she was attending a training conference (and thus could not address my concerns).

I did like the blue hallway lighting, flat-panel TVs, free wifi, pod coffee makers.  I stayed 4 nights in April 2012.  The text of this review is also posted on tripadvisor.com .

28/04/12 | Link | Rating: 2.0
11. Vicki L.
Hip, new but in an old building - so great character. Actors hanging out here. Clean, great smells throughout, friendly service, nice bath products. Fab location.

27/04/12 | Link | Rating: 5.0
12. Jeri Ann R.
After enjoying a nice chimay and excellent service, my boyfriend was presented with a bill for $40. For 1 beer. This place is absurd. We will not be returning. You are better off going next door to the ritz Carlton for a nice cocktail menu at reasonable prices.

22/01/12 | Link | Rating: 2.0
13. Kavi S.
Sad to be part of the Autograph collection of the Marriott.  

Maintenance issues:  Given access to a room that already had guests. Luckily they had the dead bolt on, otherwise would have been greeted by a semi nude man.  Walked back to front desk and all be got is "oh, let me get you another'.

No Amenities: lack of vending on each floor, had to go all the way to the 3rd flr for ice.  No door man at the front, sad for this location.

Food: The restaurant has a very sad menu, with very few things.

Walls are pretty thin, we heard our neighbors both nights.

Although I love the decor, it is very modern chic, would never pay to stay here. You get better service and stay at the Doubletree or a Marriott courtyard.

30/04/12 | Link | Rating: 2.0
14. Kimberly D.
This was my first visit to a Marriott Autograph Collection hotel. Usually stay at Renaissance and JW Marriotts. The hotel itself is small, quiet, beautifully decorated with a clean modern style. In a great location. The problem is the maintenance and plumbing problems. Try standing in the shower after a hot night on Bourbon and the water just stops! The hotel staff moved us to another room, same problem! The staff acted as if they had never had this problem before. Hard to believe since we experienced the issue in more than one room and everytime we tried to shower. We were literally left standing in the shower with soap in our hair and no way to rinse it out. No choice but to wait 15-20 minutes for the water to come back on. There was also no cold water, which is pretty miserable in hot New Orleans. But hot water is better than no water, right? Also had to call several times for house keeping to clean our room. Apparently Gladys wasnt interested in cleaning period as we overhead staff talking about the need to fire her. We won't even mention hearing our neighbors having quality time. That's totally off the record. This hotel has potential but needs better management to take it to the next level. As a frequent traveler, I expected better service from a Marriott hotel. Next time I will stay next door at The Ritz Carlton.

07/09/13 | Link | Rating: 1.0
15. Devin S.
An overall terrible experience at the Saint. But first, why two stars? One star for location (although i'm not sure it's any better than any other hotel on Canal) and one star for trying. It's a cute boutique hotel but they really need to get their act together.

Just got back from 4 days in New Orleans for Jazz Fest with another couple. They ended up cutting their trip short because their hotel experience was so bad. They never had towels (despite multiple complaints), didn't have a clean bathroom when they got there, and couldn't sleep since their room was right next to the gym and at 7am each day, it sounded like the treadmill was right next to their bed.

Our experience was not much better. Two of the three nights we were there, we did not get towels and I had to go find the maid cart. When I asked the maid for hand towels too, she just looked at me and pointed to the empty shelf on her cart. That probably explains why we didn't get refills on soap and conditioner on some days too.

Even though our room was not next to the gym, the walls were thin enough that every time a door closed in the hallway, it'd wake us up. This was especially impressive since we had a corner room and our bed was nowhere near the actual hallway.

On our last night there, a water main burst in the hotel and there was no hot water. A pretty big deal after a day in the 80 degree heat and muddy conditions at the fair grounds. When we called downstairs to inquire, they informed us that we were the 30th call they've gotten in two hours and that "it'd be fixed tonight. Or tomorrow. One or the other". They offered us 2 free drinks at the bar (as if that would make up for the ice cold shower I took) and pretty much shrugged us off.

Later on that night, when we took them up on the free drinks at the bar, we sat talking to another couple who had stayed there the previous year. They said at the time they cut the hotel some slack for the things they screwed up on their last stay and wanted to give it another try.. but after this trip, they said they'd never stay there again. We had plenty of time to talk to them since our drinks took about 10 minutes to make, despite the fact the bar tender was right in front of us the whole time. She did have to take a break from making our drinks to go take a shot with some of her co-workers (the very one who offered us the free drinks in the first place), down the bar from us. Pretty unprofessional for both the bartender and the woman from the front desk.

As I started with, the hotel means well, but it's a waste of money in my opinion. It's trying to bring the glitz of a Vegas hotel or the hipness of a boutique in NY to Canal street, where it wasted on most, who spend little-to-no time in their hotel room.

Definitely would not stay there again nor would i recommend to anyone.

07/05/13 | Link | Rating: 2.0
16. Tara K.
Everyone was super nice. LOVE this hotel. Worth the money! Clean and super swanky. Good location also. Will definitely be back for anniversary.

16/01/13 | Link | Rating: 5.0
17. Brian S.
When booking a hotel through booking.com , you should know that you'll not be able to get full service from this hotel.  When we showed up, the room was nice and neat, and was FREEZING cold.  We had two engineers look at the heater, which they could not fix.  We said we'd speak with Whitney in the morning to "make it right" because the only room they offered was two double beds to move us into, which we weren't interested in.  In the morning, Whitney woke us up with a phone call to our room to try and make the situation better.  Not appreciated.  Then when we were checking out, we found they couldn't discount the price of the very expensive room because we booked it through booking.com .  Whitney was a traditional, broken-record, "we can't help you" kind of manager.  This is not customer service, it's a total lack thereof.  Will never be back, and I don't recommend it for anyone else, either.

09/11/13 | Link | Rating: 1.0
18. Feyruz T.
I came for a girls trip to New Orleans and booked our hotel room at The Saint through Hotels.com . When I arrived with my friend, the first thing the hotel concierge (blonde, male, huge lips) said to us was,"I need the photo id of the person who booked the room." No, "hello" or "how are you." The concierge then gives me the keys and says "Here is your room with a king sized bed." I told him that I booked a room with two queen size beds. He tells me that since i booked the hotel through a third party, I get whatever is left over. No apology, nothing. He looked extremely irritated to be dealing with us. I asked to speak to a manager that evening and was told,"You have to wait until morning, there is no manager in the evening." At that point, I was done. When I finally spoke with the manager the next morning about the room situation, she said we weren't moved to a two bed room because it wasn't available (Mind you,my friend called the night before and asked if they had a room with two queen beds available and they assured her they did). When I told her I wanted to check out early of my three day stay, a room with two beds magically became available. I have never been treated so shabbily by an establishment. The concierge with the huge lips needs a class on customer service. Next time I'm in New Orleans, I'll take my business where it;s appreciated. It's unfortunate because the hotel is beautiful and in a great location but I would rather pay more for better customer service.

02/06/14 | Link | Rating: 2.0
19. Amit And Fritzi G.
Comfy beds. Modern look. Shower head isn't that great but oh well. We went during Memorial Weekend where they had live performances and music at night. Would've been nice if they told us about them beforehand so we can reserve dinner around it. Valet is expensive!!! $38 per night. Location is great, walking distance to everything. Recommended if you can afford it. Awesome stay!

27/05/13 | Link | Rating: 5.0
20. Fran L.
Beautiful hotel, boutique feel. Rooms very modern but small.

25/02/13 | Link | Rating: 4.0
21. Chris J.
I wanted to like the hotel more- in fact, I loved the room decor and the lobby and bar. Other high points were the coffee maker and exercise room. But a few things set them back, especially for a fairly expensive room rate ($299/nt weekend). One was the cleanliness; shower had long hairs stuck to the walls (I've got very short hair, wasnt mine). Also, the very comfy bed actually shook when some drunks engaged in 4am sex in the adjacent room. I'd overlook these things if this were a cheesy Best Western. Another issue was getting ripped off by a cabbie called by their bell staff on departure. The big easy is one big scam so expect to lose more money than expected. If youre expecting high-end, go to the Ritz or save your money and stay at a true flea-bag.

30/09/12 | Link | Rating: 2.0
22. Kate A.
This was such fun to stay here. I felt like I was stepping into a glam spot in Vegas. A place where you can be your best mod self without trying too hard.   There was a blue seating area downstairs that was David Lynch-esque in a sexy way..A white chaise lounge in the atrium with a huge spotlight. Very cinematic feel to the construction of the place, not to mention a little Elvis in the elevator. I must say, besides the fun of the bedspread, the bathrooms alone were worth it--I don't want to spoil the surprise, but no shower head will ever measure up to the shower head we had in our room. Also, we had the coolest view overlooking the city. The bar downstairs was charmant. I liked the live band and a gorgeous bartender made me a great cocktail with St. Germaine and champagne. There is also giant chair that reminded me of  Alice and Wonderland. A great getaway. I wished to be in the room with the people designing it because I bet they had fun. This is a sexy spot.

23/10/13 | Link | Rating: 4.0
23. Rob B.
This hotel is awesome, purple hallway lights and all. Very clean and comfortable with keurig machines in the rooms. Nice bar in the lobby too. The only complaint is that the walls are thin between rooms.

19/06/13 | Link | Rating: 4.0
24. Michele L.
I had no idea what to expect with this hotel - but we loved it.  Very cool and hip, but not so much that it was cold or uncomfortable.  The location can't be beat, and the price was definitely right.  The walls are a little thin in the rooms, but the staff couldn't have been more accommodating when we asked to move rooms because our neighbors were a little, em, spirited in the middle of the night.  I would definitely stay here again - no question.

08/07/13 | Link | Rating: 5.0
25. Leon B.
I can't imagine a nicer place to stay in New Orleans. Very stylish, comfortable rooms with excellent beds and helpful, friendly staff. Although less than 5 minutes walk from the unhinged Bourbon Street, the location (next to the Ritz) on Canal Street is elegant and not too noisy. There are about a zillion great restaurants within 10 minute walk.  It takes a few minutes to get used to the crazy lighting in the hallways/elevators and massive furniture in the lobby but it all works in the end - I'd stay here again in a heartbeat.

05/03/13 | Link | Rating: 4.0
26. Bo Y.
This hotel is absolutely redunkculous! Absolutely jaw dropping decor with beautiful, massive structures, like a 3 story tall giant mirror, white drapes hanging from a high ceiling, a fancy restaurant to the right, a pool table and a giant chair all in the lobby. The left is a bar with a Bohemian taste and live bands during the night. Never been to the rooms, but just the lobby visit and having a drink at the bar makes me want to stay here every time. Also, they're facing Canal and about a block away from Bourbon. Amazing!!

14/02/12 | Link | Rating: 5.0
27. Angela H.
I have been delaying writing this review bc....well...it was suppose to be fantastic.  When we arrived the front desk... staff....super rude.  We waited while a phone conversation and other computer work seemed to need to be completed by the front desk girl.  Once we were given keys...20 min later...(mind you I am platinum elite, not that I should have special treatment...but jeez just acknowledge a sister)...we went to the room.  The halls are very dark...we did not mind the ambiance...but then later I kind of thought..."well maybe it is to keep you from seeing all the problems?"  Our room was just as it is on the photos.  White everything...and blue floors.  So after our travels I wanted to shower before we hit the town.  Yikes.  No hot water.  We tried to change rooms...after we waited an hour for someone to show up to give the front desk confimation that yes...no hot water was in our room.  Ha!  New Room.  Ha!  No Hot Water.  By the time we got back to the front desk...and me saying to the Maint Dude..."hey...probably the entire bldg is out"....they had a huge list and tons of rooms calling to complain.  So we went back to our original room after the manager...I think it was Chris...had us wait another hour for him to go hide in the back and come back to the front and they all spinned their wheels on what was going on and how to handle the guests.  JUST BE UP FRONT AND HONEST...it would have been better than them being rude to the guests.  Oh and telling us no other rooms existed before the problem was discovered.  Then this couple checking in next to us...got to pick from several rooms...right in front of us...ODD...thought you were out of rooms front desk lady?  So we went to the Door Guys and retrieved our luggage...they were all super awesome and very professional....super fun guys.  (They get 5 stars...everything else was 1 star...except the decor...I liked the decor...4 stars)  As well as the bar area that we ended up chilling out in before the game and trip to the zoo...the guy with the top hat...awesome!  So when we got back from our adventures...we went back to the room...ahhhhhhhhhhhhhhhh finally...hot water.  We discovered the awesome robes in the closets (5 stars for the robes hahaha)  The remainder of the stay was easy bc we were not really there....we went out the entire time and loved NOLA.  This place is walking distance from everything you could want to do or see...except Magazine street, it is a little far...catch a trolley or cab...it is easy to get to the zoo, gardens, and things like fun coffee shops.  Do not mess with getting a rental car just cab it from the airport.  Then we got to enjoy checking out.  The rcpt had a charge for something missing from the Snack Bar...and then it was taken off.  I asked what that was about?  They said the sensor went off in our room so it automatically charged us.  Be careful bumping into anything in the room or sitting anywhere...you might set off a sensor.  Check your bill!   Also we went check in for our flights, do print outs, etc at the office area in the lobby....only one computer was working.  This guy was on it forever.  So we came back...out of paper.  Front desk girl..."Oh are you sure?"  ummmmmmm yeah....so we finally got paper.  Ugh.  So unorganized and unprofessional here.  Unfortunate bc I am in and out of Marriott properties every week...30 weeks out of the year.  Amazing how places like Lubbock, Texas has it more together than a major high end version.  We did use points for our visit.  I feel bad for people who actually pay to stay here.  Good luck...may the force be with you... or in our case...we just pumped ourselves full of food, espresso, and went to all the local drink spots!

14/01/13 | Link | Rating: 2.0
28. Ellis D.
I have heard nothing but good things about this hotel, I decided to stay here a couple of nights to try it, the other nights I'm staying at the Ritz, but this hotel is the real deal, only complaint is that room service does not have a very extensive menu at all

06/07/13 | Link | Rating: 5.0
29. steven l.
Ok, its a baby still.  They need to get rid of the stupid, stupid water-saving shower heads godammit!  Ok, I found out that Marriott made them change all the heads in order to conform to the 'Green' tude that Marriott capitalistas were imposing. Gimme a break, do you really think Marriott is doing it to save the planet?  I think they wouldnt do anything unless it saves or makes them money. So drop the good citizen act and put in a luxurious shower head like all the other hotels in New Orleans already.
Agree with most about the lack of amenities but the pod coffee, free wifi and flatscreens are nice. My room faced a brick wall also.  Menus in the restaurant are very spartan and there is no room service.

Might not return unless there are no other places to stay.

13/05/12 | Link | Rating: 3.0
30. Alice M.
The location on Canal street is great. Its a 4 star hotel on priceline. But I don't get it. I think they were going for a modern decor but it seems cheap to me. And the purple lights and black and white pics of strippers in the hall gives it a brothel feel. The perfume smell in the hall makes me sick and adds to the french brothel ambiance.  

The staff is very nice.

When I walked into my room all of the drawers were open which seems odd. I was happy to see the keurig in my room but they only had tea and decaf available. I tried the decaf. It wasn't very good. I was disappointed

The alarm cord is too short for the alarm to be beside the bed

An alarm went off and I just had to evacuate the hotel in my PJ's. Fortunately it was a false alarm

01/05/12 | Link | Rating: 1.0
31. Melanie T.
"Lay your head on my pillow... and just relax..." -Tony Toni Tone

I love the charm that boutique hotels offer and The Saint does not disappoint.  The rooms are clean, modern and beautifully designed.  They offer iPhone docking stations in your room for tunes and wi-fi throughout the hotel.  The room service was very good--fried chicken and oysters.  Gotta love NOLA!  The staff was very helpful and offered recommendations for restaurants nearby.  

It's perfectly located on Canal Street, near Bourbon, but away from all the debauchery.  Honestly, most of my time in the Big Easy was spent exploring but it was so nice to come back to The Saint at the end of the day and fall asleep in a gorgeous room.  

Minus one star because I had to request the conditioner to be replaced after the room was turned.  It's the little things...

19/04/12 | Link | Rating: 4.0
32. Dan B.
Spent two nights here and absolutely LOVE this cool, chic boutique hotel with it's awesome lobby, trendy bar and designer decor. The freaky hall lights and aromatherapy scent - described as brothel-like by a previous reviewer (it's New Orleans, people, get a freakin' clue..) who needs to stick to the Ramada next time - just add to the cool ambiance.

Rooms were spotless, loved the Keurig coffee maker, bright design, toiletries, everything. Service was beyond excellent, bellman was a star and even getting a late check-out - a BIG deal in NoLa normally - was a snap.

HIGHLY recommend and sure to be back!

25/07/12 | Link | Rating: 5.0
33. Elizabeth B.
My husband and I spent our honeymoon in New Orleans and got a good deal on this hotel. The staff was AMAZING!  Carol Ann at the front desk made our first day there by sending a bottle of champagne to our room while we were out to dinner. Coming back to that was such a nice surprise.  The room was great. The bar is super cool. The only drawback is that it's right on Canal, which is a super junky street. That said, I'd recommend this hotel over and over again!

04/10/13 | Link | Rating: 4.0
34. Taylor H.
Worst hotel I've ever stayed!!!!!!!!!!!! The staff is rude and they over charged my card and my account was overdrawn. I had no money to eat on my trip. The hotel manager also threatened to call the police on me when I spoke to her about this matter. Be careful what you sign. I stayed there for 3 nights and they charged my car $850.00 for incidentals before I could even get into my room. I WOULD NOT RECOMMENT THIS PLACE!!!!!!!!!!!!!!!!!!!!

28/04/14 | Link | Rating: 1.0
35. Dave L.
Very surprised by the price.  It's supposed to be upscale but not there yet.   This is listed as a 4 star hotel, and you pay 4 star prices.   I cannot recommend this place.   There is a Ritz Carlton right next door, and the Roosevelt across the street.  I would recommend those hotels before this.

Now there is a time to stay here.  If you are under 30 and there for a bride or batchelor party.  This would be an awesome party hotel, but that's it.....

09/11/12 | Link | Rating: 3.0
36. Jennifer T.
This hotel was AMAZING! the rooms look Just like you see on any website, the Staff were very friendly and always had a Smile and Hello! We felt very out of place walking in so casualy dressed but no one ever made us feel less than Absolutly Welcomed!

The location is Great! two blocks from Bourbon, the Bar area and Pool Table were very utilized while waiting on our group! for the price I think it was Perfect!

The only small complaint we had, the AC wasn't working right the 1st day we got there, and when they said they had sent someone to fix it, it didn't feel like it. We weren't getting in till very late so we never called back to bother them, plus the weather was still cool outside at night. the Last night we HAD To have it even at 3am they sent someone and it was fixed in minuets! I WILL Stay here agian!

20/03/13 | Link | Rating: 5.0
37. Chandra T.
Stayed for three nights last weekend and have pretty mixed feelings about the whole experience. The valet/bellmen were great (especially Carl) but the front desk was hit or miss. The gentleman that checked us in was great, the gal I dealt with Saturday night should look into finding a new, non-customer-service-oriented career (more on that in a minute). Lobby, bar and restaurant decor kinda cool, looked exactly like the website's photos, as did the room. The overwhelming fragrance in the hallway was like walking into an Abercrombie & Fitch store unfortunately. The room was nice, a little small, (but expected in a 100-year old building) but had a decent minibar and a Keurig. Bathroom nice as well but the bath products weren't great (not bad, just a scent I wasn't a huge fan of).

They have free wifi but it doesn't work. Thankfully we brought a hotspot just in case. Tried the hotel wifi all weekend and it never worked. Housekeeping was sketchy...never replaced all of the dirty linens they took so we were always short a couple of towels and, at one point, the bath mat. They didn't seem keen on keeping toilet paper stocked either.

Had to order room service the first morning because we were stuck doing a couple of hours of work before starting our adventures. The room service menus aren't in the hotel info book for some reason so we had to call downstairs for one. The food didn't take long but wasn't hot (not a surprise) but it was terrible...and expensive ($48 for two dry breakfast burritos and two sodas).

Once we were finally done with work, we didn't spend much time in the hotel for the next 36-48 hours other than to shower before going back out or to sleep for a few hours. Beds and linens were comfy and never had a problem with hot water or water pressure. The location was great...on Canal just a couple of blocks from the Quarter. On the trolly line so easy to get to Garden District and such. Easy walk to Harrahs as well.

Unfortunately my boyfriend got sick Saturday evening so we stayed in. Called down for room service menu at 9:00; they said they be there in 15 minutes. Thirty minutes later and no menu so we called again. Another 15 minutes went by and nothing (though they called back to verify the room number). After an hour I went down to get it. When I told the chick at the desk what I needed and that we'd been waiting an hour, all I got was a bunch of attitude, no apology and what turned out to be only half of the dinner menu. The selection was minimal to say the least and looked more like a lunch menu instead of dinner so I walked a few blocks into the Quarter and got food that I guarantee was 100x better and cost less. The icing on the cake was that the dinner and dessert menu (the page I was missing) showed up about 10 minutes after I left (75 minutes after the first request).

For a hotel that thinks it's 4 stars and charges for that, they've got some major improvements to make. You can find nice rooms in a good location fir better rates and service in NOLA. I'm just glad we paid with points.

25/05/13 | Link | Rating: 3.0
38. Emmy M.
This place was okay. The statue thing in the bathroom was a little creepy, and I hated the blue lights in the hall (I like my halls to be bright, but ymmv) but it was clean, so they at least have that going for them. the bar was also terrible and took forever to get served if you could even find the bartender. If I return to New Orleans, I'll likely stay elsewhere.

25/05/14 | Link | Rating: 3.0
39. Matthew H.
Pubic hairs in the shower really put a damper on things. One or two would be too many for $300 a night, but it looked like somebody had time traveled here from the 70s just to shave their vagina in our room. When we called the desk to let them know, a member of the cleaning staff showed up, looked at it and left without doing anything. Four hours later, when we were leaving to check out, she saw us in the hall and said she'd be by soon to clean it up. We told her not to bother since we were leaving already. We let the front desk lady know and she made very sympathetic noises and said they'd been having a lot of trouble with their housekeeping service.

In addition to this, the decor in the halls and elevator looks like a laser tag arena. So many blacklights and blue halogens, it was like they took all the wrong lessons from Hotel Hell and wanted to make sure there was never any semen in the public areas. Which I suppose is a relief?

It's basically Chateau de Ed Hardy.

22/10/12 | Link | Rating: 1.0
40. A V.
This hotel is geared more toward a younger crowd or at least that's the vibe I got from it. It's pretty much on par with other boutique/boutique-like hotels. The location is excellent for those who want to party in the FQ. It's far enough to not be noisy at night, but close enough for you to walk to and from the FQ.

The rooms aren't that large but that's pretty much expected with any big city. We didn't stay in the hotel much, but when I was there, it was comfortable. The bathroom is nice, especially with the modern looking shower. We didn't have much of a view, but that's a trade off we were willing to accept in order to not deal with street noise. It wasn't an issue for us. Besides, why would we want to be in our rooms looking out our windows anyway? Your time would be better spent exploring the city.

The valet people were extremely friendly and helpful (especially Carl!). When we tried to help load the luggage onto the cart, they objected and insisted on doing it for us.  The next time we're in town, we'll definitely drop in to say hi to them.

22/05/13 | Link | Rating: 4.0
41. Monica S.
I enjoyed my experience here! The staff is very friendly. The rooms are a decent size and they're very hip.. The entire hotel was extremely hip,

It's the perfect location, close to everything..

There's no pool but they're building one.. I'd definitely stay here again!

26/05/13 | Link | Rating: 4.0
42. Robert T.
This place is fun the rooms are nice and the staff was amazing

The only reason it has a 4 and not a 5 star is the restaurant.   They need some help as they really don't know what they are doing for room service
Mind you, they are nice just need to work on the service!

The burgundy room so. Much fun... Great music!

Carol Ann at the front desk could not have been nicer.

I like the Louis Armstrong Elevator more then Elvis but both are a fun idea.

Rooms are clean and different
Like the shower

I read some reviews on places like this and I think the people should do more research before they stay Ina a funky cool place when they want some standard clean cut hotel.

Just a fun place to stay

11/01/14 | Link | Rating: 4.0
43. Rachel A.
Excellent stay in every possible way! I had Read some reviews before my trip about "bad housekeeping"/dirty rooms, and people commented on other various little issues so we expected to deal with these when we arrived... however this was not the case!! The hotel was ultra modern, awesome decor in New Orleans tasteful fashion, the service was impeccable- the front desk had two people always there and extremely friendly whenever we walked in or out (almost strangely nice every time!). The rooms were clean, fresh towels and beds made every day- anything we needed was sent up right away. The LOCATION IS EVERYTHING!!! It's quiet and tucked on CANAL next to the Ritz, but only 3 blocks or so to quickly walk to the wildness of bourbon street! Super convenient yet great to get away to quiet nights sleep after long days and nights in the big easy. They will valet your car for $35/day but there is a parking garage on the street running into canal/right across from the saint that is only $20/day that we used!  I will 100% come back and stay here, and have already recommended my friends and family to do so as well!!

08/06/14 | Link | Rating: 5.0
44. William H.
Best features of this hotel are the location and the fact we could crash here on points.  The hotel itself is lovely and fresh but with few exceptions the staff seemed very uninterested in providing a higher level of attention.

The gym was acceptable but it seems that all the features of the gym and the rooms themselves are second tier.  A TCL TV? Huh..not sure i know that brand..Vision treadmills and elliptical?  Also not one I am familiar with.  

Hotel is also still advertising a rooftop bar in their in room information but a trip to the ninth floor lead to a plywood barricade..

So if you want a location on Canal, close to the French Qtr and can stay on points..choose the Marriott a bit further down the road :)

05/08/12 | Link | Rating: 3.0
45. Greg L.
It was a nice clean hotel.  Great location.  It seems like the hotel ran out of money before they totally finished the concept.   They were supposed to have "naughty" and "nice" rooms but all the rooms are the same.   Cool lights in the hallway.  Wierd that they would use blacklights in the bathrooms for night lights.   Cool effect but is a black light in the bathroom really the smartest thing to do?  They haven't finished stocking the minibars, no interactive TV services and room service menu was just the scaled down restaurant menu delivered to the room.   Good work out facilities.

19/02/14 | Link | Rating: 3.0
46. Lisa M.
I never write reviews but had to after staying at The Saint in New Orleans.  I loved it.  The people, the décor, the location, the restaurant, the Bar, and my room, it was all fantastic.  If you are planning on going to New Orleans, I highly recommend you check this funky, trendy hotel out.

03/04/14 | Link | Rating: 5.0
47. C. R.
Two girl friends and I stayed at the Saint this past weekend for three nights and had a great experience.  The rooms were nice, spacious, and clean.  The building has a lot of character, I loved the exposed brick in the rooms.  Yes, the halls were backlighted, but we thought it was tongue-in-cheek cute.  The lobby is clean and nice, but not family or business-oriented--this hotel is more for couples or friends out for a fun weekend.  Friday and Saturday night there was a small burlesque show...one singer, one dancer...in the bar area.  The "naughty" aspect was really only downstairs, the rooms were tame.  We also had good service--they didn't refill the shampoo/lotion bottles at all, but we didn't run out either as they were larger than most hotel shampoos.  The parking is a bit steep at $38/night.  Everything looked and felt clean, the beds were comfortable.  I'd definitely stay there again.

09/09/14 | Link | Rating: 4.0
48. Dorothy S.
We just got home after staying 3 nights at the amazing Saint Hotel in New Orleans, including Thanksgiving eve and night. I could not possibly say enough good things about this hotel. The hotel itself is beautiful! Everything from the lobby, to the common areas, to the rooms... all beautiful and very well kept. They definitely did not miss any details in making this hotel an outstanding boutique hotel! BUT - the best part about The Saint Hotel was every single person that worked there! I stay out of town at least once a month for work and have traveled quite a bit, and I have never experienced this degree of personal attention or help from any other hotel staff. It is hard to single out anyone in particular since truly everyone was amazing.... But I do have to name a few... the hotel manager, Darryl, is a true gem! He is extremely helpful and friendly and made us feel right at home! Kentrell continuously went out of his way to help however he possibly could! Robert made the best Bloody Mary in New Orleans and was also extremely helpful in giving us suggestions for restaurants. All of the front desk staff, which unfortunately I can not remember their names, were always happy to answer any questions and give us lots of excellent suggestions. I will definitely stay here again next time I am in New Orleans and would 100% recommend this hotel!

28/11/14 | Link | Rating: 5.0
49. Kate J.
When you walk in it's all chic and elegance and super friendly staff. It's all nice until you actually have to spend the night.

The walls are paper thin. I had to actually pound on the wall because I kept hearing the next door neighbors "use their bed".  It's embarrassing and they shouldn't have to worry. But then again I didn't need to hear them all night long either. Also the maid service was not done when I came back to my room at 5:30pm.  I ran into the maid, who came in literally throwing stuff all over the place (including at me - but of course she did not notice what she did).  I left the room and came back 20 minutes later to a semi-cleaned room where the trashcan was kicked on the floor, with trash still in it (yes, including the coffee cup which now means I have coffee spill on this carpet).

I also haven't made up my mind about the personal jokes some of the staff made  to me - like "did you go up to the room just to change?" (Ummm yes I did - did that bother you?) and  "ummm that mirror has a no more than 5-min usage quote" (well I'm just looking to see if there's any dirt in my eye and I've literally just used it for two seconds. Do you mind?).  I guess it's the New Orleans' friendly??

Never again.

01/08/13 | Link | Rating: 1.0
50. Marie B.
Great cozy hotel that is soooooo cutesy, European and the service is wonderful.  I was a little concerned from the other Reviewers who said the lighting in the hallway was so poor, but I really didn't notice it ~

I found my room to be clean, chic and rather glamorous in an understated kind of way

02/09/12 | Link | Rating: 4.0
51. Chad R.
Service was great! The hotel was in a word charming, what it lacked in opulence is made up for in style, The Hotel feels like N.O from the Entrance @ Canal Street to the one of a kind elevator. There are better hotel experiences in New Orleans but not many in my opinion. A stay in New Orleans can be made a little spicier with stay at the Saint.

26/05/14 | Link | Rating: 3.0
52. John F.
I have mixed feelings about this hotel.  It is a very new hotel property and looks great.  rooms a little on the small side, but to be expected in a building that was originally built in 1911.  

The positives:

I was able to use my Marriott points for a 5 night stay at a hotel on Canal street a block and half from Bourbon street.  Location is great.  Free Wifi in the rooms is great.  Inside room had no view but also had no noise from the street.  Slept like a baby at night.

This may be a small thing, but impressive still.  the bathroom is a little smaller than normal, but because of the shower design, you can take a shower and the bathroom mirror will not fog up.  How often has that happened to you?

The hotel is visually very attractive.

Negatives:

Arrived at 1am on a Saturday morning and discovered the lobby bar had its music cranked up so loud, you needed to lean over the front desk and yell to talk to the deck clerk.  Not the way I like to check into a hotel.  

Because we got in so late, we ordered breakfast from the room service menu the next morning.  Since I have enough points to say here for 5 nights, I have lots of experience with room service breakfasts.  This was the worst.    The food was almost cold.  Now room service is never really hot, but this was extreme.  The hash browns were dry and tasteless, eggs over easy were not appetizing, the sausage were a few chucks of some unidentifiable sausage.  Finally we got toast that was dry (we did not order it dry) and no jam or jelly for it.

Beware of the beds!  They have wood frames around them with very sharp corners.  My first night I banged into the bed frame and got a huge bruise from it.

I'd stay here again, as long as I was using points.  With so many good restaurants around here, no need to use room service.

08/09/12 | Link | Rating: 3.0
53. Jeff M.
Stayed here for a bachelor party.  Great location for said bachelor party.

Yeah, I agree with some of the reviews I read below.  You step into the lobby and it feels like 5 stars and when you get to your room, it feels like 3 stars.

The tile work (who cares, but it's a hotel) was shoddy in the shower as a hole was forming near the fixture and everything in the room generally feels cheap.  Also, when I hit the "wake-up call" button on the phone, it said "this number has been disconnected" or something.  I call the front desk: "Yeah, we know . . . "  Seriously?  There's an iPod doc with a clock (great!) but when I put my iPod in, the clock changed to the time zone on my iPod (not great!).  Point is, make sure to set an alarm . . .

Breakfast in the restaurant was a disaster.  Yes, there were like 14 of us, but only one other table occupied.  Waiter claimed it was his (and the cook's) fourth day.  Food took over 45 minutes and was not good.  How can you screw up a biscuit?  No taste and bad texture.  Bloodies were good though.

One positive, the bar is fantastic.  Live music and the bartenders are great.

Unless you need all the bells and whistles, this is a nice bed, a decent hotel that's not the Ritz, a bead's throw away from Bourbon Street which is most likely why you're in New Orleans anyways.

03/08/12 | Link | Rating: 3.0
54. Tracey M.
I love this boutique hotel.
I get my Marriot Points and a trendy excellent value in a great location in NOLA.
Great bed, shower and great shampoo/conditioner. I have purchased the fun Sleep shirt and it's comfy. Excellent robe to wear. Free wifi and nice people that work there. Love the lighting in the hallways and lobby.

The food at Tempt is suprisingly wonderful. I especially liked the Mussels, BBS Shrimp Ravioli's, great wine selection (had the Vampire red)

19/12/12 | Link | Rating: 5.0
55. Marcin M.
Had an overall great experience at The Saint Hotel during a three night stay.  The hotel is conveniently located on Canal Street and just a short walk away from the French Quarter and the Central Business District.

Didn't have any complaints about the noise level even though our room faced Canal Street.  The higher the floor the better I imagine if you're particularly sensitive to noise.

The rooms were comfortable, clean and newly renovated.  I didn't have a chance to check out the bar and restaurant as there was a filming happening in the lobby and well, there's so many places to go out in New Orleans, but they looked very cool.

The free wifi was awesome and exactly how it should be - free.

Only ding was that there was no hand soap in our room upon arrival and the coffee pods were not refilled each day.

I would recommend a stay here.

10/04/13 | Link | Rating: 4.0
56. Esther Y.
Would have given this hotel 3 stars, but the housekeeping was so sub par. We did not even get housekeeping after our first night here. Here were some of the problems when we did get housekeeping the following day:

Garbage not taken out
Dirty glasses and coasters not replaced with new ones
Carpet not vacuumed
Ice bucket not emptied and replaced with new empty bag
Toilet seat left up

Overall the hotel is a bit lacking. They try so hard to make it a boutique hotel and the decor is definitely interesting. However they need to add more amenities (pool and spa) for me to return. Walls are thin and hallway smells of smoke. The hotel also faces Canal street so be prepared for noise from traffic. Employees are friendly at front desk but that is not enough to make me come back to stay here.

21/03/14 | Link | Rating: 2.0
57. K W.
Lovely hotel with the nicest, most helpful staff I have ever had the pleasure to deal with. From the concierge, desk, housekeeping, and valet all wonderful. The only reason I didn't give them a five was the breakfast buffet is expensive and average at best. Fortunately, the Ruby Slipper is next door! This is my new favorite hotel in Nola!

28/06/14 | Link | Rating: 4.0
58. N L.
This is a very clean and modern hotel. I found the staff to be SUPER friendly and accommodating. The hotel manager was also  very nice. When we had trouble with the internet he personally came to our room to check things out. Clearly customer service is very important here.

Things to know:

1. WiFii is free but we had low signal and it kept coming in and out. Could've been our room
2. Parking your car will cost you an additional $38 per day which is crazy if you ask me
3. You have to let the housekeeping know if you want your sheets and towels changed otherwise if you just leave the door hanger they will make your bed. This should have been explained to us upon check in.

The hotel is convenient to all locations and is in a great spot!

01/09/13 | Link | Rating: 4.0
59. Tyler H.
Got two rooms here for my bachelor party...it was an awesome place.

one room was a bit on the smaller side of things, but the other had more of a "common" space we (8 of us) could at least chill in comfortably.

it's more of a classier hotel with some cool colored lights and art.

Big shout out to the guest services and STEVE...He ended up taking care of me multiple nights, some when I stumbling in after being lost for a few hours and other times just socializing and hanging with my group at the bar for a laugh.

shout out to the red headed bartender too who was great as well and able to join in on some of the fun...Ask her if she does ballet and to pose for a photo with you !!

The staff was really great through and through. For having to deal with idiot revelers every weekend they were always wearing a smile and willing to put up with your (our) antics. ( sans one cranky bartender, but what can you do, maybe she was having a bad day)

I actually was really happy to have stayed just off ( 1-2 blocks) of bourbon street as well. No need to stay in the thick of it. it just makes you feel like you have a break from the action. Also, a great eatery, The Ruby Slipper Cafe is right next door which I suggest. Another great feature is the wallgreens and cvs across the street.

Aside from the smallish room and cranky barkeep, the only other issue I can nitpick is that there was some maintenance going on throughout the weekend. so half the lobby was closed off - oh and now that I think about it one ( of two) elevators was down the majority of my time there.

TL;DR: got 2 rooms for 8/9 guys. fun and attentive staff. located near any and everything.

11/08/14 | Link | Rating: 4.0
60. Lola G.
Where do I start. This is a weekend into mid-week stay review. The location is convenient to take the trolley (either line).

Housekeeping needs help. Day 1, 4 coffee, one open packet creamer. Really?! A used packet? Awesome. Day 2 no wash clothes for us! Day 3, AC stops working. 73 degrees out, muggy 70 something in the room. Yay! They will never refill the 5-7 q-tips in the bathroom.  The container isn't anything special so they should just get rid of it if it's gonna be empty except 2 qtips. If you destroy the paper coaster, the cups will be left face down without one. There's leftover Advil in corners of the bed from the previous people, yes, it stayed there the whole time.
There's no concierge. One front desk does it all, so stand in line with the check out / check in people. So yes, you wait as 1 person answers the phone, helps this lady with whatever. But! They are polite the whole time :) Overall, it's modern, tidy, but at 9am don't have the maintenance person knocking on the door oblivious to the DO not disturb on the door. Thanks!

06/05/14 | Link | Rating: 3.0
61. Lynn W.
My favorite new spot! Love Love Love boutique hotels. Kind of reminds me of  a Miami spot..It is located directly next to the SAVVY Ritz Carlton and other prominent hotels. Who Dat wouldn't love a hotel named  'Saint'?  Shortly, people will be buzzing about this place.  It's gorgeous and oh so fabulous. The theme that comes to mind is "Ambiance with flair'.  We had a drink at the Burgundy Bar. Can't miss it!! It was Burgundy.  The bartenders had personality and knowledge of the cocktails they served. We had the best time. The bartender even gave us a tour of a room.

Here's a night for you: Streetcar ride to Canal, Conversation and quick bite at (Teddy's) Roosevelt, Drinks and live music at the Ritz, then more drinks at the Saint Hotel. Start during daylight, it will be fun - I promise.

Halo Rooftop bar -Can't wait to check you out!

This place has style. I would love for you to give it a whirl.

12/01/12 | Link | Rating: 5.0
62. Ana P.
Beautiful sexy decor throughout hotel room looby n bar. I was even able to get a AAA discount rate. Pics of room on yelp are accurate. Loved the tastefully done oversized mirrored head board. Watch out for those bedframe corners. Ya'know that ikea like frame. Great location. I even took advantage of next door Ritz Spa services which thanks to Aimee(the therapist) was possibly my 2nd best massage ever.

25/05/14 | Link | Rating: 4.0
63. George H.
For a Autograph hotel, I wasn't too impressed with the room. The decor of the hotel is fantastic.
Now let's get to room service. The food we had for breakfast (shrimp omelet and eggs and sausage) was mediocre at best. The kitchen was out of chicken wings, which make up a fair portion of the menu. The burgers we ordered were over cooked, the fries were limp. Otherwise a very convenient location but opt for the Ritz next door or the JW a block away if you are looking to be pampered.

26/01/14 | Link | Rating: 2.0
64. Larry S.
I wanted something different than the standard hotel room, and we sure got it!  Blue carpets, blue ceilings, and all-white furniture.  And there isn't a curved line to be found.  However, the hallway lights were all black lights, and that was a little hard to take.

The bed was exceptionally comfortable.  The staff was very friendly and helpful.  And the location was perfect for checking out the French Quarter.  Valet parking was $38 per day, but because of the location, we were able to have the car parked when we checked in, and didn't need it back until we check out.

The hotel did offer Wi-Fi, but it was pretty much non-functional after dark.  And we had a difficult time getting non-decaffinated coffee for the coffee maker.

20/07/13 | Link | Rating: 3.0
65. Bethany D.
Nice and clean! The staff was friendly and made great suggestions on places we should try. Very nice rooms. Only complaint was they said they had a pool but didn't mention it was at the Marriott 2 blocks away.

24/08/14 | Link | Rating: 4.0
66. Tiffany F.
I wanted to start this review and fully disclosing I haven't stayed at this property.  I did however have drinks in their bar area and toured the venue a few weeks after opening.  

The decor for the hotel is very chic and modern.  The lobby area is adorned with oversized, luxurious fixtures and furniture.

The rooms were designed well and with the chic traveler in mind.

My overall impression was very good and I will 100% book here the next time I am in town.

12/01/14 | Link | Rating: 4.0
67. Brenda P.
Such controversy over the hall lights. I thought I was going to be feeling my way to my room. I wasn't. It was a little dark yes, but people, get over it! It is very well done. The artwork, carpet and lighting all work nicely!

I was shocked to see the grandeur of this hotel. I don't know why I expected it to be smaller and more boutique than it was. The lobby is bold. It makes a statement the second you open the doors. Did not dine at the lobby restaurant but it looked really nice. Overall, I would say the decor was striking. We spent some time in the bar downstairs while waiting for friends each night and it was also very nice. They have live music too and it seemed to get full every night.

The rooms were all very nice, spacious, elegant and clean. I love the contrast between the modern decor and rough brick walls. I only wish my side of the bed would have had a side lamp. We only had one on my husband's side which made it a little dark. The bathroom was also beautiful with just enough counter space.

Our room faced Canal and it did get a little loud sometimes at night with some rowdiness and traffic. Loud, for like a second before we passed out from all the fun we had at which point it became irrelevant.  Lucky us I guess.

Hotel was priced very well given it's location. We walked pretty much everywhere and about 5 minutes to Bourbon. Royal was our favorite though. So much shopping!  If we had to cab it, it was no more than a 10 minute ride. It is also right next door to the Ritz.

I doubt I will ever come back to NOLA but if I do, this will be a top choice for sure.

07/06/12 | Link | Rating: 4.0
68. Beth M.
What an amazing, fun, cool, beautiful hotel. Best staff, great rooms, quiet, great location, amazing bar with a great band! People that complained in other reviews about not enough coffee cups, or lights are to dim need to stay at the best western! This is New Orleans, not Sunday school! STAY HERE!!!!!

11/08/14 | Link | Rating: 5.0
69. Sam B.
I have never stayed at a hotel so ghetto. Sure the atmosphere is great and very classy looking. However the staff is the opposite. First of all, my friend booked us a suite for the bachelorette party she was planning. They gave us two separate rooms and my friend had to beg for them to be at least next door to each other since they ran out of suites. Then to make up for it, they threw in free valet. The next day her car had been keyed on her door when the valet brought it from the parking garage. Seriously? Worst experience and I certainly won't ever be back.

18/01/15 | Link | Rating: 1.0
70. Peter L.
Awesome design. Great staff, very helpful and accommodating. Would stay here with children. More designed for adults. Cheap happy hour at hotel bar. Room service food was ok. If not for that would have given 5 stars.

22/02/15 | Link | Rating: 4.0
71. Jeff S.
I have a new favorite hotel in New Orleans. The staff was friendly and attentive, the lobby was funky, hip and amazing (Play Naughty themed).  You have to see it to believe it. The Saint is in a great location at the edge of the French Quarter, but what really made the difference was the attentive staff.  We rented bikes to explore the city and they were happy to valet them overnight at no charge.

The rooms were impeccably decorated and the toiletries were luxurious and in large bottles so we didn't run out.  We had the breakfast buffet and it has to be the best I've ever had at a hotel property. Fresh fruit, cheese, biscuits and gravy, eggs, bacon and sausage, two types of quiche and home made peach pie.

22/09/14 | Link | Rating: 5.0
72. Kate N.
We had a really nice and comfortable stay here. The hotel is located only two blocks from Bourbon St. so it's easily walkable to all the attractions.  The staff were all friendly and very helpful with recommendations. The room was clean and spacious, also the toiletries were high quality and smelled amazing. There is plenty of parking near the hotel. We parked in a covered garage just across the street. It was $30 per 24 hrs but it was safe and convenient.  Would definitely stay here again!

01/03/15 | Link | Rating: 5.0
73. Jennifer R.
My boyfriend and I just spent 3 nights here for my birthday trip to New Orleans. We will definitely be staying there again. Fun decor, nice rooms, close to cable line and Bourbon street (without being on bourbon to listen to all the drunks) and un-matched customer service. First rate friendliness. The bell man even gave us a hug when we left to go back home. Stay there. You will be happy you did.

23/03/14 | Link | Rating: 5.0
74. Stacy P.
I can't count how many Marriott properties I've stayed in, but this is one of the best. It's chic, and the service is still friendly.

We valet parked upon arriving to the hotel, and had no issues with the car. The guys working the valet both in the evening and the next morning were very cool. All our luggage was loaded directly onto a cart and wheeled right up to our room. Great service, and well worth the tip we gave.

The slight downside was the snotty bartender in the Burgandy Bar, but oh well. She didn't ruin the night - even her coworkers seemed annoyed by her. The Saint's location is incredible. You're right on Canal, about two blocks off Bourbon Street. Once we left the car, we didn't need it again until we left New Orleans.

The rooms were great - blue and white with exposed brick. The bathroom was also great, with white marble, glass sink, nice soap, and a great shower.

I'm not sure what everyone is complaining about regarding the hallways - they're not poorly lit, they're just lit with a kind of black light. As my sister pointed out, we'd know if the floors were dirty! :)

I'd stay here again in a heartbeat if and when I return to New Orleans.

03/12/12 | Link | Rating: 5.0
75. Toni M.
Loved this hotel!  I am a loyal Marriott member and enjoy trying out the autograph collection hotels. The Saint is awesomely decorated and has everything you need. Service was great and friendly they went above and beyond!  We had breakfast at Temp and plenty of drinks in the Burgundy Bar. We were attending a play at the Saenger Theater and this was the perfect location only a block away! #playnaughty

20/12/14 | Link | Rating: 4.0
76. Keith P.
As an all-too-frequent traveler and a Marriott-regular, I was really looking for a different experience in New Orleans and The Saint, from Marriott's new Autograph Collection seemed to fit the bill.

It is a cross between a chain and a boutique hotel.  I am not sure how to describe the decor.  It is somewhat 30's style-artsy and the low purple lighting in the hallways leading to the rooms take a bit of adjusting to.  The staff is exceptionally friendly and helpful, with directions and, later when we found we had left some articles in our room, they found them and forwarded them to our home!

The location was perfect for us.  An easy walk of a couple of blocks to the French Quarter, but quiet at night for those of us who are no longer into partying until dawn!  The rooms themselves are a bit Spartan and we would have appreciated some kind of sitting chair.  But, the bed was very comfortable, they were clean and I appreciated the Keurig coffee maker.  We had no issues with noise or housecleaning that some other reviewers seem to have encountered.

Our room included a breakfast credit which was nice.  The restaurant staff tended to get a bit hard-pressed in the morning depending on how many people showed.  But the breakfast selections were nice, including some flavors of New Orleans!

Cost was fairly reasonable for the style of hotel and the location.  Addition of parking fees pushed it up quite a bit, but that is the nature of downtown hotels in The Big City.

Overall a fun experience and one I would not hesitate to recommend to others!

13/08/13 | Link | Rating: 4.0
77. Crystal F.
Not as nice as o hoped it would be. The Saint tries to be a fun/hip New Orleans hotel but sadly does not live up to it. Rooms are ok but I felt like they were cheaply decorated & needed a lot of maintenance. Our shower door was broken and would only open to the inside which was quite a challenge getting in to. Bed was comfortable but linens were very light. I called to request an extra blanket & was put on hold for a very long time & finally gave up. The wifi was horrible & did not work most of the time. Our towels were never fully restocked each day and only left one wash cloth...strange.  Part of the appeal of staying here was the live music they claimed to have in their bar every night. We stayed 3 nights & never once saw any live music there.
The Saint falls short on way too many things for my liking. Sadly, I would not recommend this hotel.

08/11/14 | Link | Rating: 3.0
78. Robert S.
I love this hotel, but it is a few details shy of 5 stars.
I've stayed here twice and i will be back.

First, the good. It's a new hotel (only two years old) so everything is clean with a really modern feel and great atmosphere. The rooms are large, with big walk in showers and super comfortable beds. The desk and bar staff are great.

Tip: Adults only! You can bring a kid, but I wouldn't. The "Play Naughty" theme is about adults having adult fun.

If you are looking for a sexy and romantic weekend in NOLA, this is the place to stay. On my last visit, they had a burlesque show in the bar that was an absolute blast. Usually, they will have a local jazz band playing though.

The bad, those big showers have a gap in the door, so expect a very wet floor after a shower. And as stated in other reviews, the WiFi sucks. I was constantly disconnected, but it was free so I wasn't too upset.

The Saint is two blocks from Bourbon St so everything is within walking distance. There is a Walgreens across Canal St for anything you might have forgotten at home.

I never saw the restaurant open (it is named Tempt) so I can't review it. Also, never ordered room service. It's New Orleans! Who wants to eat in a hotel room???

Overall, I love it. If you are there for fun (with adults) you will too

24/09/14 | Link | Rating: 4.0
79. Patty F.
I just returned from a ladies weekend trip in New Orleans and stayed at The Saint. The staff was amazing and extremely attentive towards us. We took all their recommendations on places to eat and places to see and had a great time. The hotel is very chic and right outside of the French quarter. Inside there is a bar with great drinks and a pool table. We walked everywhere but if we needed a taxi the doorman was quick to get us one. The biggest gripe I had with this hotel was the lighting in the room or the lack thereof. It was hard to see at night. A lamp would've been extremely helpful when trying to get dressed. There is also construction going on next door but they have no control over that. Overall, a great hotel and I would absolutely stay there again.

14/01/15 | Link | Rating: 4.0
80. Melissa P.
I was extremely impressed with this hotel!  For the price, it is a bargain and very nice.  
Disclaimers-I didn't eat at the hotel, so I can't review that portion of the hotel.   I also did not valet with the hotel.   There is a public garage next door with video monitoring for $20 per day so I went with that option.  
The lobby was beautiful and clean.   Very chic decor.  The lobby bathrooms were very spacious and clean.
The room was one of the most spacious rooms I've visited in New Orleans.   As a previous poster stated, beware of the bed frames.   I have two bruised knees to show for it.  But, plenty of space and very clean rooms.   Nice decor and the bathroom was spacious and clean as well.
Some have commented on the hallways, but I have to say I loved them.   It totally went with the atmosphere.  
If you are wanting a cookie cutter hotel, this is not for you.   If you want something a little edgy and different, then this is your place!  
It's very convenient to all the aspects of Canal and the French Quarter without being in the middle of "the crazy".   It is also very close to the Ruby Slipper which was one of the best breakfasts I've ever eaten.
The front desk staff were amazing and friendly.   I was concerned that we would be "frowned upon" for bringing kids to what is more of a kid-free hotel but everyone was super nice and friendly.  
I would definitely recommend this to others and I will be back!!

02/06/14 | Link | Rating: 5.0
81. Kristina D.
What a great place!  The staff started working with us even before we arrived. Kentrall, the concierge, helped us make restaurant and tour reservations. Every place he recommended was amazing with good food and phenomenal service. Kevin checked us in. He was so friendly. After a long day of flying, we arrived a bit tired and very hungry. Kevin didn't miss a beat. He had a reservation set up for us at a fabulous restaurant within a walking distance of the hotel.  I highly recommend this place. The hotel is clean, comfortable, and perfect location. Far enough from the craziness of Bourbon street, and still a quick walk. The price is so affordable too!

08/04/15 | Link | Rating: 5.0
82. Dennis S.
Let me start by saying that I'm giving The Saint 4 stars because 1) I am a loyal Marriott Platinum Elite member, and 2) this is a really cool little hotel.  However, this is NOT A FAMILY hotel.  I was traveling with my teen daughter and the theme of this hotel was not one that fit our plans.  After checking in and quietly and awkwardly unpacking, my 18 yr old daughter and I came to the realization that the "play naughty" theme of The Saint was not appropriate for our stay.   I will not blame the hotel for that, I only write this to inform fellow Yelpers. In fact, I highly applaud and greatly appreciate the efforts of the front desk clerk and manager for understanding our discomfort and allowing us to check out with no charge.  In the end Marriott once again came through for me and I booked a great corner suite at the Ritz right next door for the same rate!  Marriott is top notch.

Great little hotel that I'll visit again.  With my wife!  Just think twice about bringing the kids lol.

09/07/14 | Link | Rating: 4.0
83. Phil M.
Great service, super clean, great location, blah blah blah. Check it out!

16/01/15 | Link | Rating: 5.0
84. Sara M.
I REALLY loved The Saint. I loved the trendy decor. It is opulent and intense. There are soaring ceilings in the lobby and the cream and white colors embrace the Saint theme. The hallways are lit by mostly black light and it sets the tone for a nice (usually short )vacation.  The bar is just a sight to behold. I love the burgundy color and the subdued lighting. The guest rooms are this beautiful blue color. I liked it so much I painted my own bedroom this color.

Most of the service was pretty good. Im a local from a NOLA suburb and we go about 2 weekends a month to keep from driving home after a night of playing. We always sleep well and always hate to leave.

I have stayed at the Ritz, the Marriot, the Marriot Courtyard and by far, the Saint is my favorite. The size of the rooms varies wildly. This can be annoying to get crammed in a little room when you are accustomed to the larger ones. If you get lucky, you may get a bathroom with an illuminated shower head.

On the other hand, I left some clothes there and Ms. C in housekeeping bent over backwards to find them, call me, and put them on the side for me. WONDERFUL woman.

The location is nice, I will keep staying here. The Saint is my home away from home.

12/08/13 | Link | Rating: 4.0
85. Julie S.
Great hotel if you don't care about food or housekeeping. We stayed five days. The pros- good location, cute rooms, fun lobby interiors, great front desk staff, cool bar.

Cons- worst room service I've ever had and totally complacent room service staff. Food was disgusting. Nothing else can even describe it. WIFI in room was very spotty and pretty much useless. We got a random wake up call one morning very early. That wasn't fun. Cocktail waitress wasn't good. And housekeeping was a total joke. We had a burned out light bulb all week long and I finally replaced it myself, refilled our coffee with only decaf, never washed our sheets in five days, and one day didn't leave a single roll of toilet paper.
If you want funky and fun but don't care about impeccable service or food then it's a great hotel.

23/09/14 | Link | Rating: 3.0
86. Terry T.
Absolutely amazing!! Came for an anniversary get away and were more than impressed with Hotel Saint. First off, Darryl the GM was super welcoming and made our stay an absolute pleasure. The hotel is fabulously designed and decorated with a modern touch. The bar down stairs is outstanding and we had so much fun. The location is great!! Just a short walk to bourbon and all the fun times that go with. From now on this will be my hotel of choice for all future NOLA trips.

07/03/15 | Link | Rating: 5.0
87. Diane F.
My husband and I had a wonderful stay at The Saint Hotel. We are from New York City and I probably have high standards when it comes to hotels. We visited New Orleans during Mardi Gras. All the staff were extremely warm and friendly especially Kentrell, one of the bellmen/concierge. This was our first time in New Orleans and the staff were able to give us great recommendations for places to see and eat! The hotel location is super convenient being located in the French Quarter and on Canal street where most of the parades end up! It is two blocks away from Bourbon street.

The hotel decor is great! The hotel reminds me of The Gansevoort and The Standard Hotel where I have stayed in the Meatpacking District in NYC. It is very modern/hip with a New Orleans flare. Very classy! I can't wait to go back!

19/02/15 | Link | Rating: 5.0
88. Kelsey W.
Loved our stay at The Saint!  We came in from Baton Rouge to celebrate our first wedding anniversary, and everything went really well.  We were able to check in over an hour early even though our check in was specified as 4pm.  The entrance and lobby are high ceilinged, sleek, and modern, just our taste!  The room was on the 6th floor and while a bit small, it was clean and comfortable.  While there, we did not order room service or drink the VOSS water in the tiny fridge so we can't speak to those items.  The hallways are lit with royal blue lights, making it seem as though it would be any time of day and you'd never know if it was 6am or 6pm!  The ONLY issues we had were yes, the walls are thin, which was a bit awkward, and there is no fan in the bathroom, which seemed a little weird, and I would give 6 stars if they had a rooftop pool!!!

We only stayed one night, and I purchased on Expedia so it was cheaper than going through the actual website, pretty reasonable for a special occasion, at least to me!  In the morning we went down and ate breakfast at Tempt, their restaurant.  It was buffet style and there was a fairly large selection of foods.  They do valet parking, and it IS pricey overnight, but I can't imagine trying to find street parking around Canal, so it was worth the $38 we paid.  

I would love to come back and stay again at The Saint Hotel, after reading mixed reviews everywhere, we were a little hesitant but overall our stay was great, with excellent service, attention to detail, and interesting décor.

27/05/14 | Link | Rating: 5.0
89. Greg T.
Pretty cool signature property.

Room was clean, large, cold and well appointed.

Staff is friendly and attentive. Room was a steal at $119 a night.

Centrally located and easy to get to and from attractions.

05/08/14 | Link | Rating: 4.0
90. Brett M.
We are Mariot reward members so we decided to use some points on this place! It was definitely worth it. The ambiance was geared towards a party crowd so I wouldn't stay there with kids but I would definitely come back for a stay! Convenient location since it is close to everything. We didn't eat at the resteraunt but the bar was pretty awesome. The staff was great and so were the amenities! Can't wait to come back!

23/03/15 | Link | Rating: 5.0
91. Heidi F.
I pulled my car up to the curb of the hotel and was greeted by the friendly valet. I then walked into the beautiful lobby and checked into my room. The wonderful bell hop took the luggage up to the room. Once I was settled in,  I received a phone call from the front desk, making sure my room was ok. I was very impressed with the service of this hotel. The bar was very nice.  It is in a good location on Canal Street. 2 blocks away from the craziness of Bourbon street, but quiet at night for a restful night's sleep! I enjoyed my stay here, and will be back!

20/03/15 | Link | Rating: 5.0
92. John S.
The public areas are wonderful.  And the rooms are not so much tiny, but more that they are poorly designed and have way too much furniture in them. We're Marriott Platinum members and our room was so cramped that we had to announce when we were going to move so that we didn't run in to one another.  We moved the desk chair completely - because it made it nearly impossible to walk in the room.  The staff was friendly but some what oblivious to the concerns I expressed about the room.  The window faced directly across to another room - so you are looking in to another room if you look out the window.  Needless to say, I kept the draps closed the entire time.
I have stayed in each hotel on the block this hotel is on and I would definitely go to the Courtyard around the corner before going back to the Saint.  Most disappointing was that the staff just didn't care about our concerns.

25/04/15 | Link | Rating: 1.0
93. Vishal A.
In early April 2015, I had a two day reservation at the Saint Hotel. I had booked it 60 days in advance and had Gold status with Marriott. I thought this was going to be nothing other than a pleasant stay at a nicer Marriott. I was in for a bad surprise.
1) The Saint decided to give my room up. My flight from Seattle didn't arrive until 11:30 PM. By the time I arrived, the Saint had given my room to another walk up customer and was in the process for charging me for being a no-show.
2) They put me in an overflow hotel at a hotel off of the strip that was not comparable
3) The manager was horrible. She argued with me and told me I should be happy to get a free night. She would be "happy" to help move my stuff back to the Saint after my night at the unknown overflow hotel

Terrible, terrible customer service. This hotel is about maximizing profit and not treating customers right. They will give up your reservation in a heartbeat. It means nothing to them. They really aren't part of the Marriott family and do not care if you have status. Be warned! I ended up checking out and moving to the JW Marriott which was a much better customer experience.

15/05/15 | Link | Rating: 1.0
94. Gregg P.
Okay Hotel, good price. Location is walking distance to almost everything.

Budget/Hertz rental is three blocks away if you want to rent a car and get out of the city. We parked off property because it was 15.00 over night compared to 38.00 at the hotel.

Showers suck because you have to use 4 towels every shower to sop up the water on the floor.

Front desk personnel were SUPERB!!! They were extremely friendly as were the doormen/ parking attendants.

Had breakfast in Tempt, it was good. We are Marriott platinum members so we got a $20 breakfast credit every morning. We only used 3 of the 7 because the hours are only 7-11am.

Decor was funky, love the GIANT Chair off the bar. It was fun!

28/11/14 | Link | Rating: 4.0
95. Justin S.
Thoroughly enjoyed my stay at this hotel over Christmas. All of the staff were very warm and friendly and had wonderful recommendations on local restaurants and sites. The property is in a perfect location, right on Canal St and 2 blocks down from Bourbon - walking distance to almost everything.

The decor in this hotel was fantastic, a perfect mix of ultra modern and classic New Orleans style. I can't wait to go back.

29/12/14 | Link | Rating: 5.0
96. Kathleen K.
4 1/2 stars

We checked in with Desmond, who upon noting that we were staying 8 nights declared us family. So cousin Desmond was added to the family. ALL staff were great. There were so many that we interacted with and EVERY SINGLE ONE was fantastic. Whatever service program they run here is working. I have never stayed at another hotel with this kind of quality staff presence. They called our room about 20 minutes after we arrived to make sure everything was okay and asked if we needed anything else.

The room included a king size bed, a small (1 person) settee with a drawer underneath, a desk, dresser and a mini bar. The closet is adequately sized and has an iron and ironing board.

TV - lots of channels (100+) and good reception with a 40" television.  Hallmark Channel and MeTV too. It might not seem important but most hotels in the quarter have a very limited selection of channels (20) and often poor reception. When you are tired, it is a great way to unwind.

Housekeeping does a fantastic job. One of the cleanest rooms that I have ever stayed in.  Toiletries are good quality and a complimentary robe is provided for your stay.

A big complaint is the bathroom. The round glass raised bowl sink splashes water. That can be worked around. But the shower has little pressure and the shower floor is slippery. A handle is provided and needs to be used when turning. Do not allow the bathroom floor to get wet or it is an ice rink. My feet went skating across it before we knew to always wipe up every drop.

One of the nicest features is a quiet AC / Heater where you can adjust your room temperature. Finally, a Marriott property unit that doesn't sound like a wind tunnel.

Louis Armstrong greets you whenever you ride the elevator. Tell him hello from me.

The Burgundy bar is very low-key. A nice place to unwind and they have music on Thursdays - Saturdays. Burlesque is on Friday evenings and you can make reservations. They also have a free pool table in the lobby for guest use.

The lobby has two computers with printers for guest use and an ATM.

When we checked out our bellhop even gave us a hug. :)

11/02/15 | Link | Rating: 4.0