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The Westin New Orleans Canal Place in New Orleans, LA

The Westin New Orleans Canal Place in New Orleans, LA

Specialties

With richly appointed French influences, the guest rooms and suites provide breathtaking views of the Mississippi River, French Quarter, and downtown.

Guest rooms are oversized and are ideal for conducting business with ergonomic desk chairs and High Speed Internet Access. Start your day off with breakfast, or lunch, in our renowned River 127' restaurant and enjoy continental cuisine with a touch of Louisiana spice, 127 feet above the MIssissippi River. When it's time for a break, stroll up to the 29th floor rooftop pool, unwind at the WestinWORKOUT® Gym, or drop by The Green Bar for creatively concocted libations, good company and dishes inspired by our Award-winning Chef.

 

Company Info:

Rating: 3.31

Address: 100 Rue Iberville, New Orleans, LA, 70130

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    Comments (154):

    1. Cynthia P.
    so far, my impression of it is that it's a very nice hotel.

    i've found self-parking to be a bitch, and the two elevators (one for the rooms, one for the garage) to be a little inconvenient.

    an update to come. maybe.

    22/09/08 | Link | Rating: 4.0
    2. Jan G.
    I booked this place on Hotels.com and didnt read the fine print that told me that  I may not get the two double beds I requested. Before checking in (big Essence Festival Weekend), I called to see if we could get in early and was told that I didnt get priority since I booked it on a value site and didnt get credit for my SPG status. However, the service desk encouraged my to try and check-in early and see what was available. We complied and while we didnt get the two double beds we got in early and had a roll away delivered in double time. The deluxe room overlooked the river (worth the $15 extra) and the room was expertly appointed and roomier than the W around the corner that we stayed in the night before. This is a solid 4 star hotel with great staff, views in the lobby, nice restaurant and reasonable self parking next door ($18 overnight). Its in walking distance of FQ, Jackson Square and all of the river attractions and mall (Canal Place was adjoining). My kids surprisingly liked this hotel better than the W. Will definitely be back.

    08/07/10 | Link | Rating: 4.0
    3. Mark W.
    I couldn't figure out how to give zero stars, which reminds me.  How do you rate Yelp?  Do you have to visit their office?  So my esteemed colleague and I arrived late one night to the Westin on Canal to be welcomed by a "what do you want?" attitude.  Somehow, I thought that our luggage would indicate that we wanted to check in.  When I asked the concierge where the Marriott was, with a map between us, I was simply told, "Down Canal Street."  I guess noting our location and the location of the Marriott would have required too much effort for a Wednesday midnight.  The hotel is a convoluted maze of elevators.  It takes two elevator trip to reach my floor.  And there was lots of confusion about the bill, and that was just for the deposit and not even for the final payment.  I selected the hotel based on the slightly lower price and the location.  And I do have to say that the views from the lobby and the pool on the roof are amazing, so I am willing to live with giving the Westin one star.  Now that my trip is at an end, I have a few additions.  The TV picture was poor, yet fixed by juggling the cord.  (Note. This is cable, not broadcast).  My card, as well as four other peoples' cards was deactivated in the middle of the trip, and then later, my card lost privileges to access my floor but still worked in my room.  I was told not to place my card next to a credit card or anything with a magnetic strip, which seems to be dubious advice as the odds of this occurring to everyone I knew at the hotel at the exact same time seemed low.  And on the last night I found a cockroach in my room.  It popped when I stepped on it.  And then I flushed it.

    10/05/11 | Link | Rating: 1.0
    4. Brady L.
    WOW is the only word I can think of when I want to describe this hotel. From checking in to checking out was total perfection. They did everything expected and beyond for SPG members. My room was totally amazing and they even overheard us talking about the smell in the lobby and brought up a candle as a gift to our room. If you are looking for a wonderful experience and stay I recommend this property hands down. In my opinion the way I was treated I would never stay anywhere else!

    07/10/09 | Link | Rating: 5.0
    5. Carmen H.
    I just stayed here recently for my 45 year nursing school reunion and was VERY disappointed in this Westin property.  The only plus was that it was at the Quarter.  Parking was outrageous at $36/night.  You entered on the first floor, got off on 11, then had to meander around to another set of elevators to get to your rooms.  The room was adequate but not well lit.  The toilet was terrible and, to flush adequately, you had to stand there and hold down the handle until it flushed completely.  The food catered for our events was only average.  I would definitely choose another hotel if I were back in this area.

    24/10/10 | Link | Rating: 2.0
    6. David F.
    Great hotel room overlooking downtown and river. Front desk helpful. Within walking distance of French Quarter and Market.

    25/02/11 | Link | Rating: 4.0
    7. Audrey B.
    The elevator situation at this hotel is atrocious. There is one bank of elevators that get you from floor 1 to 11 (where the lobby is). Then from the lobby there is another bank of elevators that takes you to your room. All these elevators are so slow and it takes a long time to get to your room. Otherwise, this is a nice enough hotel - sort of typical. The rooms are high up so there are great views of the Mississippi and the French Quarter. It's also pretty quiet, which is not the case of most of the hotels in the Quarter.

    21/04/10 | Link | Rating: 2.0
    8. Caroline T.
    I stayed here for a conference recently, and my husband joined me for a weekend getaway in New Orleans.  After having seen most of the French Quarter, I now think the Westin was in the most ideal location.  It walkable to all the fun things, but it's far away enough such that traffic is easier to navigate (it didn't take us any time to get a cab and on our way back to the airport).

    The rooms are spacious, and the bathrooms have been updated with those amazing Westin double shower heads.  My bathroom was inconsistently stocked, though; when I checked in on the first day, I didn't have any washcloths or bath mats.  The next day, housekeeping had given me washcloths and bath mats but thrown away my once-used bar of soap, which was kind of a waste.  I also had this strange experience with room service where they didn't know that the menu featured a $2 side salad and misunderstood my "$2 salad" request as "two salads."  It was all cleared up with the proper charges, but still, kind of strange.

    Overall, though, I can't complain.  The rooms were comfortable, and of course, the beds were "heavenly."  The conference rooms were comfortable as well; I'd been worried about the temperature, but it definitely wasn't too cold in there.  It wasn't the nicest Westin I'd ever been in, but like I said, the location was ideal, and I definitely wouldn't mind staying here again.

    16/12/08 | Link | Rating: 3.0
    9. Jussara G.
    Not impressed! The pool looks old, no free wi-fi and bedroom very basic. Would not go back to this hotel. Employees were very nice, though.

    11/05/11 | Link | Rating: 2.0
    10. helen t.
    this hotel is pretty old and isn't as nice as other westins i've gone too.  there is a nice view of the mississippi from the 11th floor lobby, but otherwise, the rooms aren't that great.  particularly, i hated the fact that the bathrooms did not have fans, so when you shower, it fogs up all the mirrors and makes the bathroom a steam room.  gross.

    11/04/11 | Link | Rating: 3.0
    11. Juni D.
    After having an undesireable experience at the W - French Quarters, we decided to move to the Westin, and it wasn't much better.

    The Westin is a large hotel, with much larger rooms than standard hotels. We stayed in a suite, with separate bedroom, living room, and bathroom, which were enormous.

    The hotel also features a large lobby on or about the 10th floor of the hotel, with huge windows overlooking the Mississippi River. Also features a fairly large rooftop pool with 360 degrees views of New Orleans.

    The only thing I didn't like about the Westin is how boring and colorless the decor is. They need Queer Eye for the Straight Guy to go in and remodel the hotel.

    If you're looking for a hotel that is spaceous with stardard features and bland decor, definitely book the Westin. If you're looking for chic, young, and hip, then book the W Hotel.

    11/12/08 | Link | Rating: 3.0
    12. LaToya M.
    Decent. Older hotel. Considering the Westin brand, I had higher expectations. Pipes whistled ALL night. AC could stand a tune-up. Rooms on 25th floor and higher are nice with a view of the Mississippi River.

    08/05/11 | Link | Rating: 3.0
    13. Alex V.
    Great view of the river from the lobby. Place has a strange set up because you go up one set of stairs to get to the lobby, then a second set to get to your room. The set you use to get to your room are pretty crappy. Their room keys kept losing their magnetic codes and we had to keep going back to change the keys out. Rooms are pretty nice, if you make it back into them after going to Bourbon. If thats the case, then the tables and chairs they have in and around the corridor on the room floors are also very comfortable and spacious.

    12/07/11 | Link | Rating: 4.0
    14. Rick M.
    Awesome location for fun, fun, fun... Great room, food and service.

    25/08/11 | Link | Rating: 4.0
    15. Matthew O.
    One of the best places to stay in all the Westin Network. As an star wood rewards AMEX customer, I stayed there with points.  Had a great rest, was a productive business trip.  The place to stay for the SGIA show...

    27/09/11 | Link | Rating: 5.0
    16. A R.
    This review is only for their valet.  We cut across their lobby, from the mall, to get a cab because my husband was really sick. All the valet employees immediately wanted to help us.  One of them tried to whistle and get a cab from the waiting area, without a response. He then ran down the street and got one in seconds. We were very grateful for their help.

    01/01/13 | Link | Rating: 5.0
    17. Bob L.
    I am a big fan of Starwood, but this place doesn't compare to most Starwood properties I have frequented.

    The elevators are the worst around.  I waited an average of 5-8 minutes for an elevator on my floor just to get to the lobby, which then requires me to take yet another elevator to exit the building.

    The housekeeping staff is marginal.  My room wasn't made up for two days.  Complaints to management went unanswered, but I did get lip service from the front desk.  It seems the managers were all having the day off and there was no one in charge.  

    The one nice thing about the hotel is that it is in the back of a beautiful mall with several stores, a theater and a Starbucks.  They also put out coffee in the lobby in the morning until 10am, but the restaurant closes at 11pm in the evening, so there are no late night snacks.

    Overpriced and underserved.  Stay at the JW Marriott.  It is right across the street and signficantly better.

    07/03/11 | Link | Rating: 2.0
    18. Jasmine M.
    The view from the roof is amazing, but the pool is not heated.  Rooms are nice and comfortable.  Staff was extremely nice and accommodating.

    19/12/11 | Link | Rating: 4.0
    19. Marisa X.
    I love the Westin in New Orleans. Located adjacent to Canal Place Shopping complex... The room views are beautiful! A nice view of the quarter and the Mississippi River. The best part are the beds! Soooo soft, this is probably what heaven is like.

    31/01/11 | Link | Rating: 5.0
    20. Katie Q.
    I had friends in town visiting from NYC so we jumped on Hotwire and ended up with a GORGEOUS room at the Westin for 160 bucks.  We had sick views of the French Quarter and the river.  Overall our experience with staff was fantastic, the room was clean and chic, and they had free Starbucks coffee in their fantastic lobby in the AM where we sat in comfy chairs and recovered with our coffees overlooking the spectacular view.  They even have an infused scent called "white tea" that is the hotel's signtaure scent pumped subtly into the whole hotel so the whole joint smells like a spa.  Ahhhh.  

    I never pop for fancy stuff like expensive hotels and the like but with Hotwire and the overall Westin experience I'd have to say that I'd love it if I end up with them again the next time I Hotwire in NO.

    12/06/09 | Link | Rating: 5.0
    21. Jasmine L.
    In general I'm a fan of Westin properties. This was no different than others I've stayed at... clean rooms, big beds and friendly service.

    21/11/11 | Link | Rating: 4.0
    22. Erin B.
    Everything about this room was really nice.  Loved my room, except for the fact that it felt really humid in it.  Also, something was wrong with the toilet, but after a jiggle of the handle, life was good.

    SUPER sweet rooftop pool to keep ya cool!  Bed was super comfy, and there was a rather large plasma TV to keep me entertained.  Loved the lobby, and the whole look of the hotel (I mean, there IS a mall connected to it!).  Plus, super close to Cafe Du Monde!

    28/06/09 | Link | Rating: 4.0
    23. Brooke A.
    We stayed there for my birthday visit to N.O. It's not overly impressive, but I have no complaints. The staff was very friendly.
    The real draw is the location for it's beautiful views of the city and the river as well as being close to some tourist attractions.

    19/07/10 | Link | Rating: 4.0
    24. Dan D.
    Having been to New Orleans many times, this is one of my favorite hotels which is sometimes difficult to get in.  Don't attempt to self park which the parking lot is in the open across the street, the valet costs but is totally worth it.  You are wisked to the lobby on the 20th floor and you step out into the lobby with a panoramic view of the Mississippi river and the Quarter.  Listen, you can hear the paddleboat whistle.  

    If you are lucky, you will get a room facing the same view.  As if time stood still with the period buildings and the paddleboats.

    You will be about 2 blocks from the quarter and the casino.

    27/10/09 | Link | Rating: 5.0
    25. Mark C.
    I am SPG GOLD on my way to Platinum. If there is a starwood hotel in the city I am visiting, I am booking it! With that being said, I have a lot of experience with Starwood Properties.

    The hotel boast that they are pet friendly and even give your dog a signature heavenly dog bed.

    ISSUE # 1- You have to stay on the 14th floor with nothing but views of huge aircondition units even though you booked a Deluxe River View Room or a Suite. TOTALLY UNACCEPTABLE. They are the only Westin Hotel that requires you to stay on a particular floor that I have visited. I have stayed at multiple Westins in Atlanta, Buckhead, Atlanta Airport, Charlotte, NC, Greenville, SC...

    ISSUE # 2- The elevator motors are located on the 14th floor it seems because all night long we heard what sounded like a roller coaster. So much for the nice "heavenly bed"... the "heavenly elevators" ruined that.

    ISSUE #3- Housekeeping is LAZY. You put the card on the bed if you want clean linens, and you expect clean ones on when you get back. Our bed was made but the pepsi that spilled on the bed was still there... Front desk didn't seem to care.

    ISSUE #4- PARKING-- Parking is HORRIBLE here. I do not like anyone driving my vehicle so I always choose to self park, i don't complain about the prices of parking because that is expected at hotels, however, self parking should be able to be charged to the room and in and out access should be given. NOT AT THIS HOTEL. You have to park with the MALL PARKING DECK and pay 20 a day for NO IN and OUT Access.. TOTALLY UNACCEPTABLE

    ISSUE # 5-- Staff for the most part are CLUELESS and Don't care about making your vacation special. .

    PROS about this hotel--

    Location.. The location is perfect because it gets you out of the noise that carries on bourbon street...

    Rooms- Rooms are large compared to most hotels in the French Quarter.

    Bottled Water-- Free PANNA Bottled Water in your room if you are an SPG Member... which is nice.

    13/06/10 | Link | Rating: 1.0
    26. Vena F.
    Arrived at the Westin NO Canal Place last Tuesday @ 10:00 p.m.
    Frederick the bellman approached our vehicle and took charge.  Helping us with everything from disposing empty water bottles, gum wrappers, to loading our luggage on the bell cart.  All the while giving "That One" a lesson on the Mississippi River that she would be able to view once we got to the checkin desk which is located on the 11th floor.  

    speaking of....once the elevator door opened and we entered the main lobby...MY GOODNESS the most spectacular christmas tree was on display.  i swear it was as big as the one delivered to the White House!  GORGEOUS!  of course "That One" was thrilled.  

    at check in, the most gracious young lady named Ariel was our agent...she took her great status to AWESOME when she presented "That One" a plush flower toy and "Favorite Infant Son" a holiday themed bib!  wasn't that thoughtful of Westin NO Canal Place??!!??  

    Ariel gave us a comp room upgrade so "That One" could take in the view from our room.  AGAIN...Thoughtful!  The room was very spacious.  I did my usual sweep through of sani-prepping for my standards and took notice that the bathroom was very clean already(i still sanitize as my OCD won't have it any other way)  The bedding is all that!  I slept so peacefully.  Gotta get one of those beds! Oh..I love the White Tea Scented bath products that Westin uses!  Did you know you can get a home scent system from Westin?

    We had breakfast in the Restaurant, and it was a very nice.  The continental bar was $15/pp  With kids 5 and under FREE! (Fruit, Muffins, Danish, Bagels, Various Breads and Oatmeal) I loved the oatmeal station:brown sugar, pecans, raisins

    I was a little outdone by valet.  I think they must have been enjoying our XM Radio while they had some down time.  When we departed the next day, the radio was tuned to the Gay channel.  "That One" says "Daddy, why did you change it from "Kids Place Live to Gay?"   ummm ???

    28/12/09 | Link | Rating: 5.0
    27. Steve M.
    Great times and a great staff. Here for a few days for a guys weekend and had a blast thanks to this hotel. Very accommodating and great location. Room had all the comfoorts you could want and great views of the Mississippi. Bar was fun and food was great. Just a step to great shopping, food, casino, and nightlife of Bourbon Street.

    30/03/12 | Link | Rating: 5.0
    28. Melissa M.
    Our suite was on the 17th floor facing the river and it was a wonderful view.   The room was very spacious.  The room was not up to Westin's standards though.  Rooms need to be updated badly.

    18/06/13 | Link | Rating: 3.0
    29. Brad W.
    This hotel was built when New Orleans was awash with money.  It has been maintained well, but not updated.  The decor is certainly early 80's Dallas.  The prices are better than the W's in town, the location is very good, and the view from the lobby floor (11) is incredible.  The door men are some of the friendliest in the city.  I gave it 4 stars because the prices are reasonable, the views are fantastic, and I have some damn good memories of the place.

    22/06/12 | Link | Rating: 4.0
    30. Kevin H.
    I havent tried the W french quarter yet, but compared to the rest of the SPG hotels in New Orleans, The Westin is my favorite so far.

    It seems like people constantly hold weddings at this hotel and its clear why. It  is a beautiful hotel. It's close enough that you can easily walk to anything or catch a very short cab ride to the frenchman area.. but it's far enough that you are away from the giant crowds of people at the other popular hotels.

    Skip valet and use the mall parking. It isn't hard to figure out how to get to the hotel from the elevator. (It's on the higher floors of the mall).

    I am SPG platinum so during my stays here, I was upgraded to an enormous corner suite. Walking into the room, i immediately noticed that i was in a foyer. The amount of space was ridiculous. A Ginormous dining room/living room area. Two separate bathrooms and a private wetbar/kitchen area. Before i left, I did a few laps half naked around the place just because i felt like i was wasting it.

    The best part was the view. The view in both the living room and the bedroom over the mississipi river and also the rest of NOLA was spectacular. In the morning, you wake up to a crazy beautiful sunrise.

    My coworker staying in the hotel also received a corner suite so spg plats... take advantage of your status here!

    The concierge was also very helpful at this hotel and helped me plan out my shennanegans. You would do well to use them :p

    I'll post some pictures!

    29/10/10 | Link | Rating: 5.0
    31. Mitra S.
    Everything about this hotel is great (e.g. staff, rooms, and location)!!

    19/08/12 | Link | Rating: 5.0
    32. Kelly F.
    Great price on priceline, only $75. gave us a view of the canal. Right next to the aquarium and the Harrah's casino. Walking distance to the french quarter and bourbon street.

    The beds truly were "heavenly." The staff was nice. The rooftop pool is awesome. Highly reccomended.

    18/07/11 | Link | Rating: 4.0
    33. Evi K.
    cancelled a reservation with these guys and they still charged us. Now it is our word against theirs and a headache to try to resolve... not to mention it took them 4 months for their accounting department to respond to this matter. if you stay here make sure you look over your bill and resolve anything before you leave otherwise it is a NIGHTMARE

    15/03/13 | Link | Rating: 1.0
    34. Darius M.
    Stayed at the Westin for 3 nights, using there special birthyear rate.  The staff especially Rhea and Shereece were great.  Had a riverview room.  Free internet and a very good long island at the bar made by Dave.  Can not beat the location .  Felt safe walking back to hotel at night.  Definitely would recommend.  They do need an elevator that is only for  hotel guest.

    31/03/13 | Link | Rating: 4.0
    35. Leslie R.
    Not sure how this place got such good reviews. I stayed here for work as we had an event at the hotel.

    The elevators are so outdated, take forever, not safe, and are confusing. You had to get a different bank of elevators to get to the rooms..I didnt like that. The hotel said they are supposedly in the process of re-doing the elevators.

    Pros:
    --great location
    --good room service
    --friendly staff (for the most part)
    --View from the hotel lobby is nice (lobby is on I think the 11th floor?)

    Cons:
    --Rooms are VERY outdated
    --I didnt feel that my room was all that clean
    --The roof of my bathroom had a gross brown color as if there was a leak somewhere
    --Hotel is old and feels old (not in an antique way, they just havent been keeping it up the way they should)

    Meh...I wouldnt go back. I stayed at the Loews last time and it was better...not great but better.

    09/10/11 | Link | Rating: 2.0
    36. BJ E.
    Great location.  I traveled with a Smoker, and this place certainly does not accommodate that.  You have to switch two elevators to get to either the ground floor or parking garage to smoke.  That didn't bother me, just my dad.  Roof top pool was great, however, if you have a hard time handling two flights of stairs, this will not work for you.  Rooms were OK.  You have to pay $18 for Parking and then another $13 for Wi-Fi.  They should probably market this as a Sheraton, not a Westin.  Based on the price paid, it was still more than acceptable.

    01/08/12 | Link | Rating: 3.0
    37. Lawrence S.
    I found the rooms very comfortable. The beds and comforter were awesome. I thought it was fun that they had a catalog where you could buy Westin beds/sheets/etc. I might actually take them up on that.

    I found the hallways however to be very old fashioned. Made me think of a cheap motel.

    The main lobby had an awesome view of the river. It was a little strange that the main lobby was on the 11th floor, but what do I know I don't find myself in hotels that often. I did have high expectations because I felt that the Westin has a pretty high end reputation.

    Another item of note, the tvs have some hotel entertainment system that works pretty decent. It was kind of annoying how some of the local channels came out super staticy (sp?). A hotel liek this can't get cable straight run to each room? I don't know whats going on exactly, but I found it strange for a place like this.

    I do agree with another yelper's comment about the elevators. Sometimes the doors would open/close so slowly I was sure I was going to be trapped in the elevator at some point.

    This hotel is close to everything. Bourbon street, Beignets, etc. You won't need a car if you are trying to hit up the night life in the area.

    29/08/11 | Link | Rating: 3.0
    38. Rebecca F.
    Although this was a very nice place, we encountered a few major peeves, and therefore I can't give this Westin any more than 3 stars.  

    I'll start with the good:  The rooftop pool was soooo nice!  Awesome views!  The concierge service was outstanding; they never failed to refer us to good places to eat and visit.  Comfortable bed.  Nice and quiet on our floor.  Starbucks coffee in your room!  Perfect location -- a short walk to the Riverwalk mall, the convention center, the street cars, and the French Quarter.  

    The not-so-good:  Everything at Westin is branded and it gets obnoxious ("The Westin Bed", "The Westin Heavenly Shower").  Yes, the elevators are annoying.  The restaurant is way overpriced ($8 for a yogurt and granola parfait).  Why-oh-why do they not have free Wi-Fi?!?!?  No spa on-site.  The mall downstairs closes very early -- around 7pm-ish.  The double shower-head is a stupid gimmick -- it's 2 showerheads together on the same side of the tub.  And then Westin makes a big deal about how you can help save the environment by turning one of the showerheads off.  Please...  You can't tell the difference between having one off vs. both on when they're both in the exact same location.

    A big beef -- when we arrived, we were offered a $5 voucher for each day we declined housekeeping service.  The idea is to help conserve water and the environment by not having towels and sheets changed daily.  Fine... most hotels offer this nowadays.  What we didn't realise was that this meant NO housekeeping service whatsoever.  So no coffee restocked, no bed made, etc.  I know some people prefer not to have the housekeepers come in the rooms at all, but this is not how we like it.  And the $5 per day voucher is not worth it.  You can only use it at their restaurant.  We also asked the concierge to tell housekeeping to start coming to our room, but they never came.  I did eventually call for more coffee, which they did bring... however, they did not bring any new cups!

    04/06/11 | Link | Rating: 3.0
    39. Leslie H.
    I'm giving three stars because the staff are so friendly and pleasant and helpful. However. This was represented to me as a luxury hotel. My room was. . . all right. The carpet is aged and worn. My view was a tar-paper covered rooftop, kind of awful. The bathroom is nice. The location is good. But as for luxury--no, I didn't see it.

    I did love the workout room, which is well-equipped with treadmills, elliptical machines, a stairstepper and weights, and stocked with clean towels, sanitizing wipes, and two water coolers. Though I was there every day, only once did I see any other guest.

    And the go green program? Maybe it would work if the housekeeping staff would automatically make your bed, restock your room with toiletries and coffee. They don't, and calling is inconvenient, so I tried it for two days then gave up.

    Also, the WiFi is $12.95 a day! Ridiculous. It should be free.

    (The elevators weren't a problem for me.)

    25/10/11 | Link | Rating: 3.0
    40. K Sera S.
    The location couldn't be a whole lot more convenient and if you get a room with a river view, it can't be beat. I was suprised at the glamorous albeit subdued ambiance given the very, VERY affordable room rates.

    The room was not unique, but it was large, clean and well-appointed. The water pressure in the shower was great (which is nice for those post-late-night in Nawlins need to wake up showers!).  Would certainly stay here again.

    15/09/09 | Link | Rating: 4.0
    41. Kent L.
    I rate this hotel below average after staying there this weekend.
    I had a suite that was extremely large, but a lot of useless space.
    I had some one off security problems when random people got access to my room, but thats probably my fault as well for not setting the dead lock, but other people shouldn't have my room access as well.

    The Good:
    Location is good to Harrahs, Bourbon, French Q.
    Friendly and helpful staff.
    The suite has 2 bathrooms and a good spot to entertain.

    The Bad:
    PARKING: its 18.00 for 24 hours, but there is no In/Out. Don't rent a car if you dont have to.

    ELEVATORS: Awful design and service - You have to take the elevator to floor 11. Then hop off and go to a different area for the elevators to the rooms. The elevators to the rooms are slow and some times just dont work. I was stuck in one for about 2 mins and had to ring the emergency alarm.

    No Microwave or frig in the room.

    Wi-Fi is worthless and hardwire is not that much better. Constantly had to sign back in to their portal.

    Beds - Not as soft as they should be, maybe its time to replace.

    Background on me: SGP Platinum so I've been to a lot of different starwood properties.

    24/12/12 | Link | Rating: 2.0
    42. Art V.
    PROS:

    --location
    --nice views
    --clean, comfortable, spacious rooms
    --reasonably priced
    --connected to shopping mall

    CONS:

    --elevators (very slow, have to change to different elevator on 11th floor)
    --attracts loud, boozy crowd
    --no hot water one morning (excuse from front desk: everyone was taking a shower at the same time)

    13/11/12 | Link | Rating: 3.0
    43. Mandy H.
    Rooftop pool has the best view in the city, hands down.  

    The view from the lobby is UH-MAZING too.  

    Awesome bed with several different pillow options.  Comfortable rooms.  Sufficient gym (even had mats).  Far enough away from Bourbon to allow for sleep when you're tuckered out for the night.

    24/06/11 | Link | Rating: 4.0
    44. Sheri G.
    Pros:
    Rooftop pool!
    Great view of the Mississippi River
    Very comfy bed
    Extremely nice bellhops
    Free drinks given to us by the bartenders
    Large bathroom

    Minor con:
    If you're going to have dual shower heads, why not put them on opposite sides of the shower?

    And the BIG con:
    The elevator set up. You have to take 2 different sets of elevators to get out of this place and they are sloooooooow. You also have you use your room key to make the elevator move. I understand this is to keep out the drunken hoodlums, but it's kind of a pain.

    ---

    We stayed in this hotel on the company's dime, so I don't have much to say about the cost. I think it was $185/nt plus tax and that was a special conference rate.

    15/04/11 | Link | Rating: 4.0
    45. Sandy N.
    After the horrible experience at the W hotel on Poydras street, this hotel was like heaven...fits right in with the Heavenly Beds.

    The staff was professional, the front desk manager even gave me free lunch vouchers to eat at their restaurant due to my unfortunate experience at the W.   I got a beautiful, clean, and big room facing the Mississippi river. It couldn't have been any better.  I wish I just stayed here the night before.

    I love New Orleans and this is where I'm staying on my next visit.

    06/03/10 | Link | Rating: 4.0
    46. Jorge L.
    Everything that could go wrong happened during my one week stay.

    While the hotel was superb.... reception is inefficient. Clueless of what is going on around the hotel. This by far has given me the worst customer experience.

    1. They could not find my luggage.

    Told me the carrier had not delivered the package. After a day of searching, long distance calls and cab rides to the carrier ... we found them. Mystery unveiled. It was at Westin all along but was stocked somewhere. Concierge did not know that there had two stock rooms - one was for heavier items.

    Luggage delivery receipt was signed by someone they did not know  - someone with the name "S". They were scratching their head who was S. It was one of the porters named Shawn. The staff did not know his last name and he was not in the staff directory.

    There's nothing worse than a lost luggage holding your entire presentation. Horrible experience if you're already stressed out for the preparation.

    2. Room Reservation Gone Wrong

    I got a call from our vice president. They said he did not have a room.

    By this time, I was ready to faint.

    What else could go wrong? After telling them what the reservation number was, front desk told me that they were overbooked so still could not give him a room. I told them that someone had to fly to the moon and give him a room. I was not willing to share my king size bed with him. Imagine providing your VP with status reports at midnight. In your bed.

    So someone probably took me advice because they found him a decent room within the hotel. Problem solved.

    They can't make another mistake right?

    3. Another Missing Room

    And to make my life a bit easier, one of our delegates did not have a room either - even though the room was prepaid and that we informed them of late check in. Again, there's no room for him because they were overbooked.

    I took two Tylenols and was already furious.

    4. Wrong Billing to Make My Stay Memorable

    Just before check out, my regional director told me that she was being billed for a prepaid room. It was corrected after long conversation.  

    I am so sorry...

    My whole experience was a nightmare and when I complained, there was a whishy washy "I'm sorry that you've had that experience." The typical marketing spiel. Thousands of dollars after, did not even give me a free meal.

    Are you a business traveler? Three words: poor customer experience.

    16/04/11 | Link | Rating: 1.0
    47. Chrissy L.
    Not my favorite hotel in the world... I had higher expectations for the Westin. The lobby is impressive with enormous windows and views of the Mississippi but the rest of the hotel just seems old.

    As someone else mentioned, you'll end up taking 2 different sets of elevators to get up to your room and if you come in through the front, you'll end up walking around through the mall. This hotel is not very quiet and I ended up sleeping with ear plugs due to how easily noise travels down the hallways. Even people just leaving their rooms sounded like slamming doors. Also, my room faced the convention center and it never seemed to get enough daylight.

    This hotel is convenient to the French Quarter and an easy walk to Bourbon Street, so if you're not concerned about noise or new you'll probably like it just fine.

    16/05/11 | Link | Rating: 3.0
    48. Sandi P.
    We enjoyed a 1 night stay here in June prior to a conference andhonestlyi wished we had stayed here the whole trip! Got a great rate on Hotwire and was very pleased. The check in clerk was really nice (she was from Chicago!) and upgradeduas to a river view room. We were able to look over the river and the city too and could see that we were indeed within walking distance of the French Quarter.
    The room itself was large with a very comfortable bed, of course, and a spacious bathroom. Everything was very clean. We had no service issues during our brief stay and would recommend this hotel to those visiting NOLA. It was far enough from the French Quarter to be very quiet but close enough that walking was not a problem (especially in the New Orleans heat).

    19/08/11 | Link | Rating: 4.0
    49. Danielle S.
    I stayed at the Westin Canal Place this past Thursday & Friday night to celebrate my 45th birthday and I can't say enough about the quality of the hotel and staff.  From my check in, where they happily took my luggage up to the 11th floor reception area to when they waited patiently while I checked in and then took my luggage up to my room.  My bellhop even got my 1st bucket of ice for me without me even having to ask for it.

    My 1st night was amazing but I will say that my 2nd night, I had to deal with some very argumentative neighbors.  I called down to reception to let them know that there was a major domestic dispute happening next door and they immediately sent security up.  Within 15 minutes the issue was taken care of & about 15 minutes later, reception called my room to ask me if there had been any problems since security came up.  I told them that other than a bunch of door slamming, the major yelling had stopped and I thanked them for their attention to the matter.

    Once I went to bed, I didn't think anything else about the problem with the neighbors.  I woke up around 4am early Saturday morning and found an envelope had been pushed under my door & I figured it was my final bill and just put it on the desk.  After I woke up a couple of hours later, I opened the envelope to find a note of apology from reception about the incident earlier in the evening and a complimentary breakfast certificate on the hotel.  

    Needless to say, I wasn't going to turn down a free breakfast and I'm so glad that I didn't because it was FANTASTIC!!!  I had a slice of french toast, a 1 egg cheese omelet, hash (w/idaho, purple & sweet potatoes), a bisquit with sausage gravy, bacon, some canteloupe  & a big glass of cranberry juice.  Again, it was FANTASTIC!!!

    I checked out at 12pm Saturday and they held my luggage while my family and I went to the Aquarium of the America's and then had lunch at Camilea Grill in the Quarter.

    All in all, the Westin Canal Place is the NICEST hotel I've ever stayed at and I would HIGHLY recommend this hotel to anyone who's looking for a quality stay in New Orleans.

    24/09/11 | Link | Rating: 5.0
    50. Luke H.
    Best lobby view, and highest rooftop pool in town.

    Rooms are average/large and quiet.

    Elevators suck.

    My tip: get your drink and head to an open chair in the lobby in front of the huge windows looking over the Mississippi River and French Quarter.

    25/06/11 | Link | Rating: 4.0
    51. Saskia S.
    Great location, nice sized rooms and helpful staff. A little annoyed that my (non smoking) room smells like smoke, but not the end of the world. Also, I have to agree about the paper-thin walls! I know there isn't much they can do in an old building, but the sound really does carry.

    Conference area is nice and food is standard fare, but fine. Would consider staying again, but perhaps only for a work event (great location means you can take advantage of any free time!).

    13/01/12 | Link | Rating: 3.0
    52. Janette W.
    I always enjoyed time spent at Westin properties but this was one pretty low on the scale. When we arrived to check in, the valet downstairs might have been one of the nicest men I've ever met in my life. But the courtesy came to an abrupt end right there. Once upstairs in the oddly hidden away front desk, the staff proceeded to not once stop talking about their plans outside of work. Now I'm all for having a good time, but can we just get checked-in so I can get to the good times rolling and such? The room wasn't particularly inspiring either. For the price we paid, I suggest going to the Sheraton or Royal Sonesta instead.

    18/12/11 | Link | Rating: 2.0
    53. WK C.
    We've been to NOLA six times and stayed in a variety of hotels from the JW Marriott, W, Lowe's and Ritz Carlton. This Westin is one of the dirtiest hotels I have ever stayed in.  The non-smoking room smelled like smoke.  The toilet was filthy.  The bed was made but that was it.  We asked to switch rooms and it was slightly better.  Only one bar of soap is in the bathroom. The three towels are replaced with two. There was a slow leak in the wall next to bed and carpet was wet.  The baseboard's paint was all chipped off due to water damage.  The water was shut off one night btw 12-6 and the only way I found out it was from a guest in the elevator.  The elevators are incredibly slow and we often had to wait at least 10 minutes.  

    The valet/parking attendants were the most efficient and helpful.

    01/05/12 | Link | Rating: 1.0
    54. Gaurav P.
    In comparison to dozens of other Westins I've stayed at, Westin Canal Place NOLA receives a solid 3 Yelps. I'll keep it quite functional and simple:

    Pros:
    + beautiful riverview suite that we got upgraded to, it's massive with gorgeous views
    + Fitness Center/Gym is large and clean
    + the buffet is decent but $$$$
    + the lobby is large
    + Rebecca the front desk manager is friendly and helpful
    + location & close proximity to French Quarters & Decatur St
    + across the street from Harrahs Casino

    Cons:
    - their standard King room is just that, standard
    - parking is a huge PITA with the garage and multiple elevators
    - the elevators here are dilapidated and not representative of a Westin
    ---- it used to be a local hotel, turned in to a Westin, then a Wyndham and now back to a Westin
    - weird floor numbering
    - way too many sets of elevators taking you to different places
    - can't charge the parking to your ROOM
    - NO breakfast vouchers for Platinum SPG members...WTFeck?
    - not enough elevators for guest rooms for how large this hotel is
    - the pool is PACKED out with dirty guests who bring their ghetto trashy friends in...I felt so gross the 2 times I wanted to go in, I didn't end up going in and burned 350cals in the gym instead.

    overall, if I'm back in NOLA I'd think about staying here but frankly, I'd like to do the W French Quarters.

    03/08/10 | Link | Rating: 3.0
    55. Mel G.
    Amazing location -- definitely don't need a car if your trip is going to be centrally focused in the French Quarter.

    01/03/13 | Link | Rating: 4.0
    56. Donnie C.
    Beautiful views of the river and the city. Rooms are spacious and clean. Two minor gripes.

    1. The pool is on the roof which means you will take the elevator to the 29th floor which is reserved for SPG members. Then you will walk 4 flights of stairs before you hit the pool which is very nice. Spectacular views of the city.

    2. The fitted sheets did not fit over the mattress. It is an 18 inch mattress. By the next morning the sheets were off the mattress.

    This is a great location if you are interested in being close to the French Quarter. More importantly, it is quiet. Usually, you will hear the sirens from fire or police if you stay close, but since the hotel is high it's rather quiet. It is also located in an upscale shopping mall where SAKS is the main store along with other shops.

    22/01/10 | Link | Rating: 4.0
    57. David W.
    I stayed here in September of 2009.

    I've stayed in all the Starwood properties in New Orleans now and I would say this is probably the nicest.

    Located on Canal Street, it is on the edge of the French Quarter. Fortunately, New Orleans is a really walkable city... so if visiting, just take a cab, don't bother with a car... and the expensive parking that all hotels in the area have.

    You enter the hotel and take a elevator a few floors up to a very impressive lobby. It was really beautiful.

    Check in was a snap, and all the staff I ran into for our entire 4 days was really great... professional and friendly.

    As a Starwood Platinum, I was lucky enough to be upgraded to a nice suite. The living room was huge and had a phenomenal view of the French Quarter. It had a sofa, and a full dining room table that could seat 8. The bedroom was just as nice and rather large. Seriously, I had 800 or so square feet in total.

    If you are visiting New Orleans... And are addicted to Starwood Points, I would say this is the best property in terms of location and "most modern".... But a modern hotel isn't exactly what people go to New Orleans for..... And, this place regularly is more expensive than the Sheraton just down the street.

    They have treated me well, and when I can find a great deal on their rooms, I'll be back.

    18/03/10 | Link | Rating: 4.0
    58. Kate J.
    The hotel itself was fine - I'd say the friendly staff is its strongest asset.

    The rooms are okay - a little outdated but nice enough. My bed was comfortable but the sheets were worn.

    Some things to keep in mind:
    1. The hotel starts at the 11th floor. This means you have to take two sets of elevators to get to your room (ground to the 11th. 11th to your room). This is a pain if you're running late or rushing in any sense of the word. This also means EVERYONE takes the elevators, so you're generally in for a bit of a wait.

    2. The Starbucks downstairs is not a full service Starbucks. If you're expecting to stay in the hotel during a busy season or for a conference, don't rely on the Starbucks for breakfast. They can't handle a huge crowd, quickly sell out of food items and don't have a toaster.

    3. The hotel is in a weird spot. Located at the bottom of Canal, right close to Harrah's, the street crossings are wildly inefficient. Also, the hotel is above a small mall, meaning you have to walk entirely around the mall if you're coming into the hotel from the direction of the convention center.

    16/04/13 | Link | Rating: 3.0
    59. Kate H.
    Stayed 6/14-15/2013.  The pool was disgusting with hair balls in it about 5:00pm on a Friday night and there were dirty towels strewn all around. No clean ones to be found. There were crawfish remnants all over the ground.  We called for service but they didn't come before we left. It was the worst hotel pool ever.

    Comfy beds, but the alarm clock going off in the room next door for one hour at 3am made for not a good nights rest at all.

    20/06/13 | Link | Rating: 2.0
    60. Jennifer Y.
    $99 for one night on memorial weekend. Cheaper than anything else I could find. We got there a little early and asked if we could leave our luggage with them so we could travel around a bit before check in time at 3:00pm. They let us check in early for free!

    The view is AMAZING! You can see the river clearly, and it's so beautiful both during the day and at night.

    The beds? Really comfortable. Most people know that sleeping away from home is bound to be a little uncomfortable, but I fell right to sleep on their mattress and slept like a baby.

    The drain on the sink and toilet was a little clogged, but not really a big deal. Just have to wait a bit for the water to drain. Called for maintenance, but I don't think they ever came. Went out without waiting.

    Water is $4.00. Of course inflated prices, bring your own?

    View from the lobby is good as well. There is a telescope but I couldn't figure out how to get it working. Maybe its just for show?

    The mall connected to the hotel is mostly Saks Fifth Avenue and not much else.

    Parking for 24 hours with hotel validation is $18.00. Its exactly 24 hours though, so doesn't depend on when  you check in or out. After 24 hours its, $6.00 for the first hour, and then the rates change after that. Our was an extra $12.00 total for 5 extra hours.

    Staff is moderately nice and helpful with directions and such. They're really quiet and reserved.

    Aquarium is right across the street. Streetcars are also really close - $1.25 per ride.

    28/05/12 | Link | Rating: 4.0
    61. Cindy W.
    If I should stay in New Orleans again, this is where I'd stay.  It very conveniently located a few blocks from the French Quarter and very close to hot spots like Cafe Du Monde as well as the trolley stop. It's also connected to a mall and has a view of the Mississippi river which is nice.  

    The elevator system there is a bit inefficient because you have to one elevator to get to the main lobby and from the main lobby you would take another elevator to get to your room or to the different levels of the mall. But once you get use to it, it's not a big inconvenience.  The main lobby lounge area is a nice place to hang out and wait for your friends, it overlooks the Mississippi river and the decor of the hotel is nice.

    The staff here are wonderful.  They overbooked and ran out of double beds but gave us 8 lunch/dinner vouchers since we had 8 people even though only 1 of the rooms ended up being a King instead of a double.  The restaurant staff hooked it up!! The voucher was for 1 complete set with appetizer  (I got the Grilled Oysters - DELISH!!), soup/salad, entree, dessert, and 1 non alcoholic drink, but we probably got 2-3 alcoholic drinks each.  At the end, they didn't even bother giving us a bill, it was all free. Now this is what being on vacation should feel like!!  The bellman was also very nice.  Always smiling and very helpful.  

    The rooms were okay sized and the bathrooms were okay as well.  However, the shower in the tub had double shower heads so showering feels pretty nice after a long day in the hot humid Louisiana weather.  The beds were very comfortable and if you get a room with a view, that's a plus.  Overall, I very much enjoyed my stay here and will be checking back into the Westin on my next visit.

    03/06/10 | Link | Rating: 4.0
    62. Ryan J.
    I usually stay at the W on Poydras a block up but our work team got rooms here and decided to switch it up last week.

    The rooms are modern with a flat screen with HDMI inputs, you have to unplug the hotel cable tv box to switch inputs on the TV - for those of you packing your PS3/360 or other HDMI devices.

    Pros
    - Clean rooms, modern and spacious.  
    - Great views and you are close to everything.
    - Great rate
    - large suites for work
    - Great bed.
    - Room was very clean both days.
    - Great service at the front desk.
    - Conciegiere recommended a fantastic restaurant (Muriel's) if you need a recommendation I would trust her.
    - Rooftop pool views are amazing!

    Cons / nitpicks
    - parking sucks - it's the getting out of the garage that is the worst.
    - If you are visiting for your first time and parking in the garage, you will likely end up like me wandering through the shopping mall with your luggage in hand looking and feeling like a moron.
    - Light switches - it seems like a minor gripe but I can't stand it when a hotel dumps in millions of $$ to renovate and update their rooms but keeps their 1968 era light switches and outlet plugs that are faded and worn and are a color that are impossible to purchase in 2010.  Dude, spend the $20 on a few new outlets and face plates and complete the job for a good impression.

    I didn't find the elevators to be slow or an issue, but maybe if you aren't sober it would be a challenge.  One of the elevators was being serviced while I was there too and still we didn't have much of a wait.  That said I like how at the W you are on the street faster than at the Westin which negates the block or two closer location.

    We also had a suite for a working conference room one day and it was quite large and empty, spartan actually but it wasn't set up like a conf room for productive work - the TV didn't have an easy way to hook up a laptop, the conf table only had 4 chairs, there was no fridge or serving area, just a huge room.

    It's going to be tough to decide between this and the W now.  Maybe I need to try the other W next in the quarter...

    27/09/10 | Link | Rating: 3.0
    63. Joseph D.
    Ok, so the location is terrific for this hotel. Walking distance to a ton of places.
    I took the very slow elevator from the valet to the lobby on the 11th floor.... Well, I tried... The elevator would not stop on the 11th floor, only the 12th.... So I had to lug my bags down a large set of stairs.  After two trips up to my room and back to the lobby with my bags because the keys would not work, I finally got in. The room was nice and didn't really find the noise a problem as others have. Minus one call to get housekeeping to clean my room, the rest of the stay was nice. Bed was comfy and staff was very friendly!

    17/03/12 | Link | Rating: 3.0
    64. Brian M.
    Not a whole lot to say that others haven't said.

    Top-of-the-line property with breath-taking views of the river and parts of the city. Outstanding rooms with a seriously, dangerously comfortable bed... almost makes you want to not get out and have fun in NOLA!

    The shower-head situation is weird. The normal stem from the wall to the shower head as been replaced with a U, so that two shower heads can be placed next to one another. Not suite sure what the point is.

    There are two banks of elevators to get to your room (check-in is on the 11th floor), but they were fast.

    My major problems always have to do with nickel-and-diming. Internet access is $12.95 with a 3MB cap (!)... valet parking is $36 before taxes, or you can self-park with NO in-and-out privilages for $18/night.

    12/06/11 | Link | Rating: 4.0
    65. Mark M.
    My 10th or 11th Westin say this year.  Stay was four nights, business, and we had ten rooms.

    - Pretty exceptional area in NOLA - close to the convention center but also  super close to French Quarter (the convention center hotels are a HIKE to the FQ)
    - This property is WORN OUT..everything about it is in rather desperate need of repair: elevators, lobby, hallways, bathrooms, and the like
    - Rates are average....any higher and I would've had to knock it down a star
    - The poor condition of the property would have initially indicated two stars, but the service was good to the point that I have to say three...they bent over backwards to accomodate us and meet some unique requests

    Clean yourself up, Westin New Orleans Canal Place

    12/06/11 | Link | Rating: 3.0
    66. Paul H.
    *Mobile Review*

    Came here for the ADEA Council Meeting

    Decor: 4.5/5
    -The shops was wonderful to walk through yet it was a big empty
    -Has all the main brand names you're looking for (Starbucks, Coach, LV, Banana Republic, etc)
    -Main hotel is beautiful with large windows for a view of the water

    Service: 4.5/5
    -Quality service
    -Everyone was courteous

    Hotel Presentation: 4.5/5
    Taste: 4.5/5
    -Food was great. Served Starbucks coffee and Tazo tea, the caramel nut cheesecake was amazing. Boxed lunches were great (esp cookies which were soft and delicious). Plenty of fluids offered.
    -Bartender was great, gave us a local on the house
    -Ballrooms were wonderful
    -Elevators were fast! I was a bit startled bc it was so fast

    31/10/10 | Link | Rating: 5.0
    67. Ermelinda C.
    I have mixed feeling about the Westin. In appearance it looked great, but inside you see that it is in need of renovation. The old-charm is cute and all, but if I am paying $150+ a night a expect a little more starting from the cleanliness, to the attention to details, to the ease of using the elevators. These were not the case. The front desk staff staff was polite and efficient and so was the concierge.

    24/06/12 | Link | Rating: 3.0
    68. Gypsy P.
    fancy place with no balconies and extremes on rooftop pool.  very hot when hot and very windy when windy and pool is only 5 feet deep so folks lounge in pool with a drink and just dull.

    01/09/14 | Link | Rating: 3.0
    69. Sharon F.
    Stayed here Saturday night Labor Day Weekend. We should have known something was up with our room when the check-in person went in the back before giving us our room to check with someone. Upon entering our room, it smelled like a combination of smoke (not allowed in the hotel) and acetone (nail polish remover). We immediately called the front desk because it was affecting our breathing. They said they would send someone up to investigate. They sent up a maid who did not speak English and all she did was spray more chemicals all over the carpet. We had to leave the room just to breathe and let it settle. The only reason I am giving the hotel as high is 3 stars is because compared to the other hotel we had been in, this one is extremely clean and we enjoyed a 6 mile run on the treadmills in the gym. LOVED the cold face towels. My only complaint about the gym is that they need fans and need to have the AC on lower.
    The hotel can definitely improve upon the entrance to the pool on the roof. It is not accessible and the stairwell is creepy and not well maintained. I expected more with the Westin name.

    06/09/13 | Link | Rating: 3.0
    70. R R.
    The room was lovely, the bed very comfy, the bathroom lighting is *amazing*, and the view was great. The staff, however, was snotty as hell. One employee in particular was rude to me and the other guests checking in around me. You have to pay $25 to borrow a fridge if you happen to be in a room without one. Parking is expensive.

    Found long, black hairs (in other words, very obvious) on the walls of the shower, so I was too skeeved out to take one. The employee never asked about my stay when I checked out (and it was obvious that she didn't care). The dirty shower & the rude staff would keep me from staying here again.

    30/05/13 | Link | Rating: 2.0
    71. Rodney H.
    No towels at pool, no refilled toiletries on the second day, business center was out of paper. Is this really a Westin?  It said so on the door, but I was hoping this was some game show where they would come and show us the real Westin later, apologize for the trouble and give a consolation prize.  

    I'm still waiting.

    01/08/11 | Link | Rating: 2.0
    72. Rene D.
    Great locale to have drinks and watch the Mighty Mississippi roll on down...The public spaces are newly refurbished and if it's like other Westins I've stayed in, a great place to get away for a weekend.

    27/02/12 | Link | Rating: 4.0
    73. joyce k.
    I love the Westin brand and try to stay with them wherever i go b/c i am loyal to Starwood. However, this specific property is very old and my rooms smelled like chlorine. AND i stayed on the SPG Guest floor, which is supposed to get the best rooms with the best views.

    So in addition to the smell, there were little things that didn't happen e.g. my room didn't get refilled with bottled water by housekeeping, i didn't get my statement under the door, etc.

    Even at a rate of $99/night, i'll probably look for a new hotel next time.

    30/08/11 | Link | Rating: 3.0
    74. Rory H.
    Things I enjoyed,
    - Very courteous staff.
    - Heavenly soft bed with a variety of soft to hard pillows.
    - Rooftop pool area on the 30th floor has the best views of the city.
    - Centrally located between the Convention Center and French Quarter.
    - Gym has everything I needed and more.

    Things I didn't enjoy,
    - Expensive bar that closes early.
    - Pool was crazy salty and needs an upgrade.

    21/06/11 | Link | Rating: 4.0
    75. Dee C.
    My first trip to NOLA for Mardi Gras... WOOOHOOO...right??? NOT SO MUCH!

    They overbooked themselves regardless of prepaid rooms.  I had a suite on the top floor, room was nice but on the small size. The maid did not come daily, unless we called.  The air/heat was having technical difficulties and was never resolved.  

    The doormen were super nice to help with luggage etc however once you got inside the elevators took forever to get to the lobby.  Once you arrive in the lobby you turn to the left and SHOULD have been greeted by a lovely hotel staff member HOWEVER it was more like someone who couldn't be bothered with you questions or needs.  I don't think I've ever encountered anyone this rude and unwilling to accommodate.  

    I tried to reserve an airport shuttle for the next day and because it wasnt EXACTLY 24 hours in advance the gal gave me an extremely difficult time about "you should have read, and it states 24 hours, ma'am".

    Whomever said "southern hospitality" was SADLY mistaken.

    The best thing about the hotel was the bloody mary in the restaurant bar that I needed after dealing with these folks

    16/03/11 | Link | Rating: 1.0
    76. Claire A.
    Do not stay at this hotel.  For the $220 per night that I paid, I had a certain expectation. I wanted to relax and come and go easily in a place with moderate luxury but instead I got the overpriced version of a Hampton Inn.  Here's my beef:

    (1) The elevators are horrible. HORRIBLE!  When we first arrived, we got in an elevator and headed for the reception area on the 11th floor.  This hotel considers themselves "private" so the lobby is not on the ground floor.  After 5 minutes in the elevator and a bunch of bumping around I almost went for the emergency button until a door opened at let us off at floor 3. Hmmmmm. This happened all weekend long. Elevators would either fail to move, get jammed on the 25th floor, or would be filled with vomit.  I'm sorry but that's not what I paid for and it was a total inconvenience.

    (2) If you stay on the "river side" of the hotel, there is a carousel that strikes up in the morning. It's loud.  If you were thinking about sleeping in, forget it.  Might as well pay less money and stay on the "quarter side".  It would be quieter.

    (3) How about some glasses instead of disposable plastic cups? That would be nice, especially since they want you to cut down on waste by not having your sheets washed or reusing your towels.

    (4) Around 9AM one morning I was trying to sleep in and kept hearing what sounded like a basketball being tossed up against a wall.  Ba-boom.  Ba-boom.  This happened for about 25 minutes. Finally I went out in the hall to find a house keeper loafing near her cart, right outside my door, just hitting a door on it open and closed repetitively.  I had to ask her to stop. Wow.

    (5) The walls are paper thin.

    (6) All chairs in the lobby were disgusting with crayons, crumbled crackers, food wrappers etc.

    Redeemable qualities?  The valet staff was super nice and a kind concierge was accommodating when I asked for plates and forks for a birthday cake we had in the room.

    Personally? I'd spend my money on the Roosevelt again any day.  Skip this place.

    19/10/11 | Link | Rating: 1.0
    77. Emily T.
    **4.5 stars...

    My life-long friend and I stayed here for 5 nights this past week while on a little get away to the Big Easy, and we both loved this Westin! Our room was clean and comfortable, (and bigger than expected!) we had a great view of the city from the 25th floor, the staff we encountered were all amazingly nice (Special shout out to Don, the valet) and WOW- the view from the lobby of the French Quarter and the river just can't be beat. Add the fact that it was all beautifully decorated for Christmas, and we were both really happy with our stay here.

    We experienced a few minor glitches- the elevators as people mention are kind of a pain, and yesterday morning, we were greeted to the audible delights of drills and what sounded like pounding on pipes at 7:15am. Boo. Also, my friend noted (as others have mentioned) that there is no vent in the bathroom. It didn't take long for our shower to completely steam the entire bathroom up.

    Still, those are minor issues and overall, we were very pleased with this hotel, and would definitely come back!!

    19/12/12 | Link | Rating: 4.0
    78. Chantel T.
    We states here for st. Patricks day weekend for a friends birthday. The location is excellent. Right in the middle of the French quarter and bourbon st. Neither was a far walk. My only complaint was the elevator situation. There's no elevator that runs from the parking garage straight to the hotel rooms. You have to go to the hotel lobby floor then switch elevators then go to your room floor. This was a tad annoying after a drunken night downtown. And there were a couple of fees that weren't necessarily explained to us. We were told that we could valet for $40/day or self park for $18/day. We chose to self park and later left for dinner. Upon leaving the garage the attendee asked for $18. Apparently with self park it's $18 everytime you leave the garage. It doesn't allow for in and out access. I confirmed this with the front desk and all she did was apologize for someone informing me of the wrong info. All in all, it was clean and neat. The view from the room was epic. The bathroom was awesome. Very big and the lighting is excellent. (Great for selfies lol)

    19/03/14 | Link | Rating: 4.0
    79. Carey S.
    Was in New Orleans for a wedding a couple of weeks ago.  The hotel was not the nicest Westin I have stayed in. (We used the Westin in Memphis for my wedding guests and I stayed there on my wedding night.  MUCH nicer than this one.  The one in the suburbs of Richmond is also very nice)

    Bill (one of the bellmen) was awesome and always friendly, so I wanted to give him a shout out.

    The hotel is a typical Westin, but the shower drain was super slow.  My parents were put in the wrong room initially, (they reserved  a suite and were put in a king room).  They were relocated to the 14th floor which my dad referred to as "the floor they put people on when they run out of rooms"  The suite was nice, kinda weird because it had stairs (yes, in the room, up to the living room and bedroom). My dad has ankle problems so I am sure he did not like that. He uses a cane, so you'd think that the front desk people would notice this and not put him in a room with stairs!  The hallway was covered in construction debris, I am really surprised they did not take time to vacuum or clean it up. The room across the hall from theirs was some mystery door with no number on it.  No clue what was behind that door.  

    The elevators were very slow and broken often. I have seen this mentioned in other reviews.  4 elevators for 18 floors of rooms on a weekend is bad enough especially with one or two of them down.

    Room service has a late night menu from 11 p.m. to 6 a.m. that has a club sandwich on it.  When we called to order it we were told that it was no longer on the menu.  They need to update their menus to reflect this change.  and, how hard is it to make a sandwich? that was really disappointing.  My husband wanted food after the wedding we went to, so he made sure to call before 11 to get food of of the dinner menu.

    The big river suite where we got ready was really nice.  it had 2 bathrooms and a big meeting room where we had our hair and makeup done. It also had an awesome view of the river and the oyster fest going on below.  That leads to my next comment.

    The Valet staff was horrible when it came to parking the people that came do to our hair and makeup.  apparently, people were using all of the parking for oysterfest, and the valet staff did not make sure there were enough spots for vendors and guests for the wedding.  Several of us had go downstairs multiple times to ensure that all of The wedding guests would have a place to park.  

    Also, valet took forever.  We called before we needed our car as instructed, and were told 12 minutes.  When we arrived, they had not even left to get our car.  They looked at my dad all puzzled and then grabbed the keys and left to get the car.  It took 30 minutes in all, and was a complete waste of time.  If they say 12 minutes, and you go down in 10 minutes, you should only have to wait a few minutes for your car.  Not 15 minutes in the humid new Orleans weather.  They did not apologize for taking forever either. Valet is super over priced at $18 with validation (i don't know where from, I wasn't driving) or $36 a day without it.  This is new Orleans, not new york!

    Overall, a great time was had at the wedding itself and the ceremony and reception went fine.  I will not be staying at this hotel again if I have other options.  My husband has stayed at the W down the street and says it is a 100 times better than this Westin. Corporate should take a look at this franchise and make them make some improvements.

    Also, $12.95 a day for wi-fi is a joke!

    12/06/12 | Link | Rating: 2.0
    80. Anne C.
    Compared to the W? Heaven.

    Not compared to the W? Not bad!

    Great, friendly service; clean rooms; great Go green program (but note, but sure you keep your daily card to redeem your points...they do not mention that to you at the front desk).

    SLOWWWWWWWWWW elevators though....

    + for the week? Saw channing tatum TWICE!!! and sylvester stallone once (he looked mean and grumpy lol).

    will be back here at this hotel for any future business trips.

    24/08/11 | Link | Rating: 4.0
    81. Brett S.
    We decided to head down to NoLA a bit early for a long weekend for a friend's birthday party and needed a room for the night. The Westin had a "online special" rate for a "river view" so we booked it. When we checked in, they said our online special was for a "city view" which I felt was a bit of bait and switch.

    The room was mediocre and a bit outdated, but it was spacious and had a decent view of the city. Nothing great but very average. Not sure it would be worth any more than what we paid on the discounted special rate.

    The best part of the stay was the valet when we arrived. Don "Juan" was so personable, so helpful with his advice, and super friendly. A quick conversation with him will make any day turn into a happy day. We ended up self-parking instead of valet as it was half the price (still $18 a night), but we will certainly swing by and talk with him again before we leave.

    Overall, it is a decent hotel with a nice lobby and lobby bar, but the rooms don't seem all that nice compared to other Westin's we've stayed at. Also make sure you get everything that was part of your reservation and avoid the bait and switch.

    21/02/13 | Link | Rating: 3.0
    82. Leah V.
    Sorry, but the walls here are so paper thin, from inside my room, I could hear the kid in the room across the hall screaming behind a closed door. Can't blame Westin for other people's lack of respect for the patrons around them, but I should not hear that. You can hear EVERYthing int his hotel. The elevators are also a challenge, so give yourself extra time.

    The service is great, and the rooms are clean, but considering the price, and not being able to sleep due to excess noise, I would stay elsewhere in the future. Makes me sad; I really love Starwood.

    31/10/11 | Link | Rating: 2.0
    83. Greg R.
    Beware checking in on Sunday! Check out and check in is at 3pm. So they are cleaning rooms starting at 3pm and here it is 6:10 and they have no room for us. At least we got a free drink at the bar.

    24/11/13 | Link | Rating: 3.0
    84. Fatty A.
    Expensive ass hotel with excellent views and location.  The only downside is getting into the hotel is beach cuz the lobby is on the 17th floor.

    27/11/13 | Link | Rating: 4.0
    85. Adam L.
    The Westin New Orleans Canal Place is my "go to" hotel in New Orleans.  I've stayed other places, but this hotel has been consistently great.  

    The people are focused on making their guests comfortable.  I was checked in at the front desk by Chastity, Lauren and Shereece.  They greeted me by name.  They recognized me as a Platinum member and they moved me through the check in process quickly.  The rooms are spacious and clean.  Parking could not be easier.  The location is central.  The hotel bar and the hotel restaurant are both very good and their staff is equally accommodating.

    01/03/13 | Link | Rating: 5.0
    86. Ryan S.
    This was my first time to in New Orleans and I was late signing up for the NADA Convention so I didn't really have a choice where I stayed, as most of the hotels were already booked.  However once I got there I couldn't believe how lucky I was to get into this hotel. The staff seemed friendly, the rooms were clean, the view from my room and the roof top pool were incredible. There was a shopping plaza tied to the hotel, a Casino directly across the street and it was only a few blocks to walk to get to the action on Bourbon Street.  Besides taking the free shuttles to the convention center, we were able to walk everywhere else we wanted/ needed to go.  If I ever am back in town this will be the first hotel I try to book. Thanks for making my stay in your city a good one.

    29/01/14 | Link | Rating: 4.0
    87. Eric C.
    Great place to stay during Mardi Gras season. It's walking distance to the end of the parade routes that start at Uptown and end near the French Quarter.

    They accommodated an early checkin of 12:30 and gave me a larger corner room with views of the river. The lobby is fantastic with wall to ceiling windows. It's a great place to stay, conveniently located for French Quarter related sightseeing.

    12/02/13 | Link | Rating: 4.0
    88. Matt S.
    Pros:
    -Close to shopping/malls
    -Gorgeous views of the river and French quarter from the lobby and river-facing rooms.
    -Open air, roof top pool with panoramic views of the city.

    Cons:
    -A little removed from the heart of the French Quarter (3-4 blocks from Bourbon street, which isn't that bad.  You're just not in the quarters like the Hyatt that I also stayed at)
    -Elevators.  They are slow and there are only 4 that serve like 15 floors so you are likely to stop on a million floors going up to or down from your room.
    -Elevators x2: The hotel lobby is on the eleventh floor of the building, and although you have beautiful views from the giant two-story tall lobby windows, you also have two take two different elevators to get to your room.  The elevators aren't located in the same bank so you have to zig zag through the lobby when going up or down.

    Overall a solid hotel that stands up to the quality, service, and expectations associated with the Westin brand.

    18/03/13 | Link | Rating: 3.0
    89. Alan H.
    I started staying here for work a few weeks ago.  Wonderful facility, great price, and kind staff.  When my girlfriend came into town for a weekend visit, they went out of their way to make the experience an exceptional one.  It's that kind of customer service that differentiates this hotel from many others I've stayed at.

    04/09/14 | Link | Rating: 5.0
    90. Farrah A.
    Heavenly Bed: For a mere $1700, I will one day own you. Til then, I'll have to enjoy them exclusively at Westin Hotels.

    This is a great location - a few blocks from the hub of the French Quarter, walking distance to Jackson Square Park, and with views of the Mississippi River - you won't regret booking here. They don't have car service, but cabs are constantly in and out of here.

    As for food, DON'T miss out on their shrimp and grits. Honestly, they're the best I've had in NOLA so far. Apparently, they're second to Emeril's restaurant. Also check out the Green Bar for a quick drink before you head out, and also make a few quick rounds at the connecting shops located downstairs ...great for those of us who pack half their closet, yet still have "nothing to wear."

    07/02/12 | Link | Rating: 4.0
    91. Kevin G.
    Dirty, gross, should not be able to carry the Westin name. Spg loyalist stay at the Sheraton which was recently renovated. My room at the Westin is dingy, towels falling apart, yellowing toilet seat, stained tub and sink.

    The views for the room however are remarkable - the rooms are also much bigger than most in this area, but I'd sacrifice this for a room that wasn't so dated in appearance.

    29/08/13 | Link | Rating: 2.0
    92. Elise R.
    The Westin is everything you could want and more for your stay in New Orleans. After having the most horrid of experiences at another local hotel (read my yelp review on the Wyndham Garden Baronne Plaza), our experience at the Westin Canal Place was MORE than a breath of fresh air.

    My fiancé and I stayed here from May 30th - June 1st and enjoyed it immensely. The staff was more than helpful, and even offered us a free upgrade with a beautiful view of the river upon our arrival (I think the concierge felt for us regarding our bad experience at the first hotel!). They went above and beyond - the concierge provided us with lunch and dinner recommendations, as well as many activities to do around the French Quarter and general tourist tips about NOLA.

    Our room was absolutely gorgeous - well kept and maintained. Lovely bathroom, with a really cool double shower head which was interesting. As I mentioned, the view was breathtaking over the Mississipi. The location of this hotel is absolutely perfect, as it is located right above many shops and food places including a dine-in upscale theatre. A 10 minute walk to Jackson Square/Bourbon Street, you can't beat it.

    Would recommend for anyone looking for an exceptional value and experience in NOLA.

    16/06/13 | Link | Rating: 5.0
    93. Christine L.
    I was reading the reviews of this place and I was nervous about staying here. I don't get it- this place is great! I was checked in really quickly by a very nice woman, my room is super clean, large and has a great view of the river. It's location is perfect. I love love love the gym (lots of equipment) and its open 24 hours. Free wifi. Of course, the heavenly bed (which I love). I ordered room service (I had one HELL of a night out) and even tho breakfast ends at 11, they were still willing to bring me my dry toast and cereal at 2pm... in TEN MINUTES. Wow! Great service. If I came back to the Big Easy- I'd come here again.

    13/05/13 | Link | Rating: 5.0
    94. Alison D.
    For a four star hotel, I have many complaints. First, our room was not ready and we had to wait an hour. Second, our room had no towels and when we asked for them, the front desk had forgotten to relay the message. The pool area is nice but it is not kept clean. There were beer bottles and towels everywhere. The bus boys were the best. They give you some great ideas of things to do. Overpriced. There are better options.

    23/03/14 | Link | Rating: 3.0
    95. Chantelle A.
    I had a great stay at the Westin Canal Place...sure, the hotel needs some improvement but, I cant really complain. For starters, the hotel begins on the 11th floor of a 30 floor building. You can almost guarantee that almost every room in this hotel will have a pretty nice view. The downside to this...the hotel is above a high-end shopping mall. So for all you shoppers out there, this is the place to be (Saks Fifth Ave, Tiffanys....ugh). Luckily, me and my colleague were booked in a 2 bedroom Governor Suite. From each side of the suite, we had perfect views of the city and of the Mississippi River. However, being next to the Riverwalk meant being startled by the annoying horn from the train that passes the hotel around 1-2am each night. And its not one single beep...its BEEEEEPPPPPPP, BEEEEEEEEEEP, BEEEEEEEEEEEEEEEEEEEPPPP. Thank goodness for ear plugs. The beds were perfect. The dual shower heads were amazing. But...I was missing one thing...where the hell are the robes in this place?? Hey...a girl needs her robe!

    Checking in was a pretty smooth, pleasant experience. The agent was friendly and the interaction was so....welcoming. She even stepped from behind the desk to welcome me. I have to admit...the service here is 5 star! Even the bellhops were kind enough to open the front doors of the hotel every time I walked up and even fetched me a cab a few times.

    The hotel is very clean, smells nice and in the perfect location. I wasn't too thrilled about the kitchen in the suite...it was a bit dated but, it served its purpose...had to chill my Abitas somewhere! Although it was chilly, the rooftop pool was cute! Fake grass, white furniture and awesome views of New Orleans and neighboring Gretna!

    Now for the location...the Westin is located in a prime spot. I spent most of my time at the Convention Center and I was able to walk there in about 20 minutes....straight shot! But once I was free from lolly-gagging at the Convention Center, I was able to walk about 25 minutes to the French Quarter!

    26/11/13 | Link | Rating: 4.0
    96. Kathleen M.
    A solid place to stay if you're looking to do all things touristy.

    First of all, do not book if you don't like heights. The first 10ish floors are all parking deck, so all of the rooms have a view from high up above. This I liked. I also liked the grand views of the river from the lobby: it was pretty impressive.

    Other things I liked? The super friendly woman at the front desk (wish I got her name). The amazingly comfortable beds. The fantastic lighting situation in the bathroom (many selfies were taken). The really strong shower heads. The location was super convenient and we were able to walk pretty much everywhere we wanted to go. The free wifi.

    Things I didn't like? The elevator situation: you've got to take one to get up from the street to the lobby and then walk around and take another up to your room. The complete lack of color in the hallways and rooms: this is New Orleans, spice it up! The heavily tinted windows blocked all sunlight from outside and there was no overhead lighting, so our room was pretty dreary during the three-day rain storm. The often painfully slow wifi.

    22/05/13 | Link | Rating: 4.0
    97. Chris K.
    This hotel is right on the edge of the French Quarter, and is within walking distance to anything you might want to do there.  The rooms have been recently renovated, and are very nice.  Great view of the city.

    06/05/14 | Link | Rating: 4.0
    98. Andy S.
    A great reasonably priced hotel in a prime location. Situated next to the river and the French Quarter on Canal Street, the Westin is a room with a view when visiting New Orleans. You can walk to most places from here or take the street car that has a stop right outside on Canal. You can also go to a movie, eat, or shop at the mall without going outdoors. But don't eat the mall food. The French Quarter is right outside your door.

    I paid right at $100 for a day the week before Christmas.

    27/01/12 | Link | Rating: 4.0
    99. Cocobe L.
    I reviewed this hotel 11/11....summer of 2014 I had a photo removed by yelp, I believe it to be of the dirty white chair, yelp said it was a photo that was taken down for being unrelated to the review, there was no way to question Yelp on this matter and until I am shown otherwise I believe that the Westin requested the photo of the dirtiest chair ever in a four star room be removed, because of this I am quite leery of major chains and what they will tolerate when it comes to photos of their disgusting blunders......I frequent New Orleans and have stayed at too many of the 4 stars, if not all outside of the FQ And I don't understand all the neg comments, most Nola hotels are used and abused on a daily schedule by rude drunk tourists who could careless, so I give this city a bit of leeway in upkeep.... It took years for them to redo the Sheraton, so for YEARS It was not all that and a bag of chips!
    It did not have a gym for a good year, if not more So please give it a break!
    The staff is pretty cool I was a real bitch checking in and they could not do enough, very cool staff.
    The room was clean and I though pretty modern but what do I know I travel for business and see a different 4 star every other week. Carpets get dirty, stuff gets worn and unless you want to pay BIG bucks get over it!
    The bed was comfortable, towels soft and plush, no bath matt and the chair in the room looked like some dirty drunk pig rubbed their dirty body on it, and probably did,so tomortow I tell house keeping and all will be well with the world. The designer who decided a white chair would work in a hotel room in Nola was just plain dumb!The room is quite large and the view is not to shabby. The light switches for the night stand is about 3 feet from the bed, I will never understand modern designers who design for lack of comfort, should of placed switch on side of table, so you can find in the dark, but they put white chairs in the  room so must of been a man.
    Parking is probably through the roof because of the location. I use "premium park" and park 6 blocks away at one of their lots for 15 a day with in and out privileges but a LOT of walking is involved.
    The view from the lobby on the 11 floor is marvelous, this was used as the Passport office after Katrina..just some FYI ...
    The Mall is attached and you are pretty smack dab right in the middle of THE ACTION ...Trolleys are all around, as are the buses. Great location!
    And once again THE valet,the bell boys and the front desk staff ROCK with niceness!
    You gotta be a real jerk to get treated otherwise!
    The ceiling is popcorn but due to age of hotel I highly doubt it is asbestos. Asbestos use in ceilings was banned in 1978 in the clean air act.
    The gym is roomy, very well maintained and clean. Lots of equipment and machines.
    Three separate  areas to work out in.
    OMG The roof top pool is Awesome!
    One if the best in Nola. It was cold and windy the night I went up there but the water was warm, if I was 20 years younger and still living on the edge I would of gone for a swim it was so warm but swimming alone on one of the coldest nights of the year did not seem very intelligent to me, where is my hubby when I need him!
    All in all a great stay at a gem of a hotel.

    11/11/13 | Link | Rating: 4.0
    100. Crystal H.
    Let me start off by saying, I work for Starwood BUT I do not work for this Westin, I work for a Sheraton and a Four Points in a different city. Therefore, this review will be based off the eyes of an employee of Starwood as well as a guest with expectations.

    Location - Perfect. You can either cut through The Shops at Canal or you can go through the main entrance. One side of the Westin is facing Harrah and the other facing the French Quarter. Conveniently located near the Street Cars, next to a Starbucks, and near the river as well. $33.00 to get here for 1-2 people from any Taxi from Louis Armstrong Airport.

    PROS
    - Service was wonderful everywhere throughout the hotel.
    - Loved the little Newsletter they had every morning concerning the weather and events.
    - Housekeeper did a fairly well job
    - Hotel did not smell of smoke
    - I personally could not hear my neighbors
    - The pool is awesome
    - My view was of both the river as well as the French Quarter

    CONS
    - Housekeeper forgot Bath Mat twice, had to use a towel for the ground.
    - Housekeeper did not refill the coffee station in my room
    - Elevator constantly was open and never closed to run
    - People running around everywhere in the lobby screaming RAGIN CAJUN!
    (Perhaps I don't have the spirit)
    - No ventilation in the bathroom.

    Overall I would definitely stay here again.
    But probably won't be coming back to New Orleans for a few years so who knows if I'll still get that awesome discount.

    21/12/11 | Link | Rating: 4.0
    101. Best P.
    Great Service at the Desk. Slept like a log! Great View of Mississippi River!! Part of the Mall Complex and easily assessable by elevator. This is a 5 Star if they had a full Spa.

    4th time here, 2nd Review.

    29/12/13 | Link | Rating: 4.0
    102. Ken M.
    Waited hours for checkin. Yes, I know check in is at 3:00 and we got there early, but the suite was not ready even at 3:00. Then, the AC in the room was broken and we had to call maintenance. The safe in the room was locked so we had to call. The fridge was locked as well. Then we lost wifi. Went down, they apologized and said they fixed it. Came back up and it still did not work. Finally on the third time, they got it fixed.

    All in all, for a suite, I would go somewhere else

    02/01/14 | Link | Rating: 2.0
    103. Cassie C.
    This was one of the most disappointing hotels I've ever been to, not what I expect from Westin.

    At first it seemed super promising. I was super excited to be in such a unique, famous city. The hotel was in an amazing location, and we were greeted by a man who was the hotels only redeeming factor. He called himself "The Doctor" and was extremely pleasant, funny, and courteous. Each time I left/entered the hotel it was a tremendous pleasure to be greeted by him!

    When I arrived I had already had an extremely long day. I had several delayed flights so I had already been traveling for over 20 hours. All I wanted when I got to the hotel was a meal and to get into my bed.
    When I went up to the room it was very spacious and had a great view of the Mississippi. There was no room service menu so I called down to get one. They said it would be right up. 30 minutes and a shower later and still no menu. I call again, they say it will be right up. 20 minutes pass, still no menu. At this point I am starving and exhausted, I go to get into my bed and the sheets are stained. It looked like someone wet the bed! I call AGAIN, this time basically begging for a menu, and also mentioned my sheets are stained and need new ones. The staff on the phone aren't apologetic and don't even seem surprised I have dirty sheets.
    ANOTHER 30 MINUTES PASS AND STILL NOTHING! At this point I'm "hangry" and go down to the front desk and explain how many times I've called, that I haven't even gotten a menu let alone order, and am extremely shocked at how no one apologized/sent housekeeping up to change the stained sheets.
    The staff at the front desk basically roll their eyes, and their manager steps in. She explains there is no housekeeping staff at that time (uh, what?), and she gets me a super-faded photocopy of a room service menu (finally...). She offers to come up and change my sheets herself.
    After 15 minutes she comes to the room and changes the sheets, she mentioned she had never done it before, but I do really appreciate her doing that.
    She offers me and my roomie a free meal each for all the trouble. It was so late at that point we declined her offer, but she said she would put credit on our room and could use it anytime during our stay. That was great and sort-of made up for the rough start.

    The bed was comfortable. After a nights rest I get up to shower--it was FREEZING! My co-workers (this hotel stay was for a meeting) also shared the same experience. Not having hot water is pretty sad.
    The meeting rooms had no water in them--this is something every other hotel does. It was hard to find it throughout the hotel.
    The breakfast buffet was the worst I've every experienced-gooey scrambled eggs, melon, and muffins--that was it for 3 days straight. The lunches were a bit better but nothing amazing.

    The last night of our stay me and my roomie decide to use this free room service credit. I asked the front desk before ordering if the credit was still there--they said of course!
    When I ordered I did specify that it was going to be free--the person on the phone understood.
    When the person delivered it we got a bill--when I explained we shouldn't have gotten charged she said "Well I wish someone had told me!" and I said we had mentioned, twice in fact.

    I will never go back here, and will dis-encourage anyone I know who travels to NOLA from staying there. Especially if its for a conference as they don't have enough hot water to go around...

    03/03/14 | Link | Rating: 2.0
    104. Sha M.
    The new orleans, la, westin seems more outdated compared to the westin in atl, ga. The service was pretty awesome. Theres no complentary brkfst. I ordered food for room service; it was quick & good. They new the room was for two & there was only one robe but we called for another & it eventually came. Then the next day when they came to clean, they took our robes & didnt even replace it. The rooftop pool was very simple. The view was okay. The pool was pretty small compared to the hotel & there was quite amount of bugs in it! If i was to go to new orleans again, i'd try another hotel.

    22/07/14 | Link | Rating: 3.0
    105. Chrissy M.
    Nice establishment, nice views and nice work-out room.  During our second and final night, a wedding party was highly intoxicated and several guests were running up and down the hallway laughing loudly,  having loud conversations and slamming doors at about 2AM.  I get it, it's a hotel but this went on for roughly 45-50 minutes.  Considering the rate we paid, we expected hotel staff to assist.  After 20 minutes of interrupted sleep, my boyfriend called the front desk and they told him, "yes, we are aware of the guests making noise, you are our second call."  We assumed hotel staff would assist but after waiting, my boyfriend had to step out and ask them to keep it down.  Not a good experience, unfortunately.

    01/07/14 | Link | Rating: 2.0
    106. John P.
    New Year's Eve at the Westin New Orlean's Canal Place celebration at $186 per person was a total ripoff. For starters even though they knew exactly how many guests paid in advance for a reservation there were not enough tables and chairs for them. I had to tip two different waiters to go get me a table and two chairs. No party favors as promised were available without another tip. The manager seemed totally unconcerned. The food was mediocre at best. The band was supposed to be a well known local jazz favorite but in fact totally different. There was no MC or announcement about food courses at the buffet, no welcome, no countdown, no toast and not even a goodbye or Happy New Year wish.  The mob outside certainly had a better time.

    02/01/15 | Link | Rating: 1.0
    107. Peter D.
    The Good.

    -Extremely reasonable rates, especially considering...
    -The bed is amazing, and the shower well above average.
    -There is a rooftop pool. Still good, even though it rains every day in summer.
    -The lobby being on the 11th floor means the views are amazing.
    -It's across the street from Harrah's.
    -There is a complimentary bottle of water that might have saved my life one morning.
    -The Jacksonville Jaguars were staying there too.

    The Bad.

    -The Jacksonville Jaguars walking around make normal or slightly under-sized people feel inadequate, and they aren't really interested in discussing fantasy football.
    -The lobby being on the 11th floor means you have to take two different, old, creaky elevators to get out of the hotel.
    -It's across the street from Harrah's.

    The Ugly.

    -What sort of sadistic bastard sets a recurring alarm for 5 am on a hotel room that they are leaving? Whoever you are, I hate you.

    26/11/12 | Link | Rating: 4.0
    108. Samantha T.
    The amenities are not bad,  but not good.  Came here for a conference at the convention center.  I'm in my 30s so I don't mind having a libation or two,  or three.,  but the hotel gets rowdy being so close to the quarter and as others have said it's loud in the wee hours of the night.  So with the time change I was exhausted after working and had to call the front desk to ask if they could tell them to keep it down.  Come to find out,  the hotel had 4 weddings going on.  So I get it,  but should be assessed with better accoustics in the rooms (just a thought).  Food was good,  bar was great,  but they don't have a spa at all,  so after a long day I just resorted to a hot bath,  no biggie.  Still not a bad hotel,  but not the best Westin I have stayed in either.

    13/07/14 | Link | Rating: 3.0
    109. Jonathan B.
    A relative of mine worked for Starwood hotels for quite sometime which led to us staying at a number of them over the years for either very cheap or very free. We've stayed at basically everything under the Starwood name.

    Perhaps the biggest annoyance at this location was that we had to take an elevator to the check-in lobby then get off to take a separate elevator to the room floor. However, that aside it really was a great experience. Our SPG status got us a great price. The room was well maintained and was what we always expect of Starwood's service quality. Parking was expensive as expected. The view from the lobby and our room were excellent but in no way compared to the awesome view from the rooftop of this palace of a hotel. Also, the hotel is conveniently located walking distance from all the hotspots and goings-on in New Orleans proper.

    06/06/13 | Link | Rating: 4.0
    110. Erich R.
    Nice hotel in most respects. The elevator ordeal is annoying but also not unusual in some cities like NY. Rooms are very nice, lobby view quite extraordinary. My one complaint is the 28 dollar breakfast buffet was weak to say the least. Tasteless hard eggs from a carton, limp greasy bacon, and generally way too few options for a premium price.  You could say "hey its a buffet", but I've had plenty of very good buffet breakfasts and for much less dollars. Avoid the buffet and check out the menu if you must eat there.

    16/09/14 | Link | Rating: 4.0
    111. Anna F.
    If you are considering the gorgeous venue that is the Westin Canal Place for your wedding, be forewarned!  Although we ultimately do not regret our venue choice because it did deliver the gorgeous view we fell in love with, we feel compelled to warn other couples so you can avoid the frustration we experienced:

    THE PROBLEMS:
    - Instead of the 65,000 Starwood points we earned as a result of our guests staying at the hotel, we were only credited 20,000 points because "that is the limit." Our contract does not mention a limit, and we were told to expect to earn about 50,000 points. When we pointed this out, we were told there is nothing they could do. It seems we were lied to.
    - We learned the day after our wedding that merlot was served, and pinot noir was not.  If you have seen the movie Sideways, my feelings towards merlot are exactly the same as those of Paul Giamatti's character. We remain appalled that the staff simply ignored the order.  
    - Our two signature cocktails tasted nothing like they normally do in the Westin's Green Bar.  It felt like a bait and switch.
    - The two bar tenders at our "full premium bar" were two older women who clearly did not know how to make cocktails.  We cannot help but wonder if this was by design.
    - We were told after we paid in full that our Bellini Bar would incur additional charges.  Ultimately we had to provide the juice ourselves.  
    - Instead of the comparable main dish we were promised for vegetarians, they were served plates of cold side vegetables.
    - The "personal assistant" provided for the bride and groom nearly spilled a tray of drinks all over my dress.
    - Although our contract specified that parking would be $18 per day, guests were charged $30+/day.  Initially we were simply told that the owner had increased the price.  Ultimately they fixed this, but not without argument.
    - The front desk staff clearly ignored instructions.  My brother and mother were not placed in the adjoining rooms as reserved, and were not placed on the same floor until 3 family members separately complained.  My mother also seriously cut her arm on a sharp door jam.
    - Many guests reported that their rooms were not cleaned, but rather "green choice" cards were simply put under their doors even though they never made such a choice.  The groom's mother had this happen the entire week.  Her bathroom also smelled so terribly from the plumbing that she kept the bathroom door closed all week.

    THE HAPPY NOTES:
    - The bellman are fantastic, as are the concierges.  
    - We really appreciated the coordinator contacting each and every vendor to confirm their services the week of the wedding.  The promise of a day of event coordinator is was almost completely fulfilled.
    - The redecorating of our room before we went home after the wedding was exquisite.  

    THE AFTERMATH
    When we sent a report of all issues except the contracted points (which we learned about later), the Westin took them seriously and assured us that they have instituted a number of changes as a result.  The Westin offered us, by way of apology, a free two-day stay in a suite with our favorite view of the river, as well as a number of Starwood points.  They also offered our mothers a $100 credit each on their bills. As for the 45,000 points they still owe us from the contract, they refuse to do anything.
    Hopefully this review is helpful!  The Westin really does offer a magical experience in many ways, but you have to be willing to overlook a lot of difficulties along the way.

    21/01/15 | Link | Rating: 2.0
    112. Justin S.
    Writing this from the lobby, just walked in and the rooms aren't ready and the front desk was extremely rude as though it I my fault they can't get their act together.  Rude people, dirty looking, let's see if they can turn their act around.

    ...3 hours of waiting and still no sign of getting my room.  So far all I've gotten is attitude.

    28/12/13 | Link | Rating: 1.0
    113. Tricia H.
    Room was comfortable and clean, with a nice view of the river. Also appreciated the welcoming attitude at the front desk and the good recommendations for local restaurants. Lovely lobby, and convenient location to the French Quarter.

    Unfortunately like many people I needed to work a little bit while traveling, and I struggled with internet access the entire time I was here. Called the front desk and got passed to tech support on three different occasions -- in each case it was the same story. First they'd say the problem was there are too many people in the hotel and to try at a different time of day. Funny, I've stayed in busy hotels before but never had this severe of a problem. Furthermore, when I"d reply that I'd tried at 430 am on a Monday morning (probably not a peak time!) the next thing they'd say was that there must be something wrong with my computer. When I'd reply that we had three different computers in the room (both PC and Mac), all with the same problem, they'd then say we must be running too many videos on our computers. Fine, except that we were only trying to check email, and at no time did we ever try to play a video. Finally we'd be informed that the "free' wifi (included with the $20 daily hotel service fee) wasn't that fast and we'd need to cough up an additional $12.95 to get faster service. We actually did this, but it made no difference. Even with the "upgrade", running a test on speedtest.net showed our download speed to be 0.08 Mbps - categorically unacceptable.

    Also I have to comment on the pool. It's a weird setup on the roof, you have to climb up what looks like a service stairway to get to it, and once you're up there the whole area is pretty run down looking, with beat up astroturf as flooring. No towels up here either, you better bring them from your room. I get that this is not marketed as a resort property, but that pool area looked so run down and skanky I was afraid I'd catch something from laying down on the lounge chairs. Just strangely discordant with the rest of the hotel, which is quite nice.

    01/10/14 | Link | Rating: 2.0
    114. Punkin P.
    Well, 3rd day here and let's list the issues so far.

    1. Toilet did not work for the first 2 days, so had to go down stairs

    2. No hot water on the second day

    3. TV's did not work on 4th day

    Not real impressed with this Westin. They could do a lot better job taking care of the guests. Definitely not a "premium" hotel, find another one in the area if you stay near the French Quarter.

    22/12/13 | Link | Rating: 1.0
    115. Tom T.
    Incredibly rude and unhelpful staff. Inconvenient to get to rooms (takes like five to ten minutes once you're in the lobby). Would not recommend unless you're desperate for location.

    18/10/14 | Link | Rating: 1.0
    116. Steve C.
    Review of the lobby cafe only.

    Nicely appointed but appropriately casual for a bustling tourist hotel. Cafe offers terrific views of the Vieux Carre. I was killing time in the Canal Place Center when I decided that the Westin Cafe would a far superior choice for lunch than the food court in the mall area.

    I chose the Wedge Cobb Salad from the very limited menu and found it to be ample in proportion and just what I expected. All ingredients were of good quality and the salad dressing was made in house, or so it seemed to my taste.

    Service a bit slower than I thought it should have been, but very pleasant and attentive, and what was the rush anyway?

    Do keep in mind if you need standard lunch fare in an upscale setting with fine view.

    28/12/13 | Link | Rating: 3.0
    117. DeAnna H.
    We stayed at the Westin New Orleans for one night
    Good
    - service at the front desk
    - location, convenient to everything
    - bed, quite comfortable
    - wifi seemed to work well

    Not So Good
    - our view was not wonderful, it was a wall
    - a glass of old wine was left in the room fridge, ick
    - for the price paid, I was disappointed with the room, it seemed a little shabby
    - schlepping bags through a mall to get to the hotel lobby (go in beside Tiffany's and turn right to the glass elevators at Sak's )
    - TV signal was sporadic (I didn't come to New Orleans to watch tv but we did like to watch tv to relax after sightseeing)

    If I had to recommend a hotel, the Westin did not meet up to my expectations for the price we paid.

    17/10/14 | Link | Rating: 3.0
    118. Toan N.
    The Westin at New Orleans' Canal Place is an excellent hotel. First of all, have you heard of a 3PM check out time? Yes, I did not have to check out until 3PM as opposed to the customary noon check out time. I milked the late check out time until the very end. Also, there was free wifi in the room. Nowadays, most hotels only offer free wifi in the common areas like the lobby or check-in area.

    The hotel is located on top of a high-end mall on the edge of the famous French Quarter. Harrah's Casino is across the street if you are in the mood for some gambling.

    The bed was very comfortable and the linens were high in thread count. We were given a room facing the Mississippi River and the French Quarter. Valet parking and check-in/check-out were all very easy and seamless.

    02/01/14 | Link | Rating: 5.0
    119. Jared W.
    If you stay here be prepared to experience a mixed bag of good and bad. The prices seem sort of steep for an older hotel with only halfway decent rooms. When you first arrive you will have to deal with paying extra for parking. Want to park yourself? Then you can't come and go in your vehicle as you please. You'll have to pay extra for valet for that.
    Then enjoy the confusing maze of elevators. The lobby? 11th floor. Your room's floor? Different elevators.
    The beds are comfy and the views can be nice if you get the right floor. But there wasn't even a vent in our bathroom, so showers turned it into a sauna.
    Want breakfast? The mediocre buffet was $25!! Ask for a menu and expect everything to run at least $15. I ordered a burger and paid $19. Why? Because the burger was $15 and each additional topping was $2. Sorry but if I pay $20 for a burger it had better blow my mind. I've had MUCH better burgers at Red Robin.
    The free WiFi (surprised they didn't charge extra) was so slow I couldn't watch a 30 second YouTube video without it stopping to load 5 times.
    Long story short, I wasn't pleased with my experience and won't be back. Get a hotel further out and take the bus.

    09/08/14 | Link | Rating: 3.0
    120. Andrea R.
    I've found great food, great nightlife and much more in NOLA...but yet to find a hotel that I can't to visit again. I'm typically a starwood girl, but the only reason I'd return to the  Westin New Orleans Canal Place is for the points.

    It's comfortable, has a lovely view of the river and I found the people who work here to be very friendly. And the gym is adequate, which is necessary after all the fried food you'll be eating in NOLA.

    Overall, this hotel could use a facelift. The carpet throughout my room and entire hotel was dirty...and the walls could use a paint job. There are other improvements that could be made to bring this up to the standards of other westins, but new carpet and paint would be a good start.

    I'd probably book it again if I were to return to NOlA, but only for those points to put towards starwood properties deserving of 4 and 5 stars.

    10/06/13 | Link | Rating: 3.0
    121. Errol M.
    I'm not trying to be all deep with you here, but seriously, the Westin is a brand name hotel in a major tourist city - why wouldn't you be expecting a pleasant experience? I think you have a choice of forty thousand other rooms in this town, and they just keep on adding more.

    On this particular NOLA visit, the Yelp promo pricing was pretty amazing, and sealed the deal for me. And by day two of a three-night stay, I didn't think twice about the interesting elevator arrangement, or having to go outside for a Marlboro session. We all do what we can. We are the World.

    But on a more secular plane, I do notice how comfortable the bed is, how thick the towels are, and if I can get extra coffee packets from the front desk at 3:00am. No problem here. And right offhand, I don't believe I've ever met a genuine dick working in the hotel service industry, but I haven't been to every hotel yet.

    If you drive it's gonna cost you to use their parking garage, you have to re-register for free WiFi every 24-hours, and it's tempting to forgo sleep time for casino time across the street. Or maybe find some more beignets. Hey, it's New Orleans, neither of us sleep much. A great city. A cool hotel.

    08/06/13 | Link | Rating: 4.0
    122. Marc M.
    My stay at this hotel couldn't have really gone any better unless there had been a complimentary bacon dispenser next to my bed. Check in was a breeze and, after I took a few minutes to walk around and figure out where everything is, I had no troubles getting to and from anywhere in the hotel. My view was pretty spectacular as the hotel sits right in between the Mississippi River and downtown New Orleans itself. The hotel is walking distance to the riverfront areas as well as Fremont Street and the downtown core. Whatever you want to do is about as close as you could want it to be. When I travel I don't really care much about the room since I'm spending as much time as I can seeing everything outside of the hotel but it was decent enough for my needs.

    30/12/13 | Link | Rating: 4.0
    123. Andrew R.
    I usually have good experiences with Westin. But this one was FILTHY. Hotel seemed filled with loud frat boys. Halls were unvacuumed, dirty lobby, the room smelled like bleach. I was very surprised.

    24/10/14 | Link | Rating: 1.0
    124. Paula P.
    You can be pretty sure when you're staying at a Westin that you're getting a pretty nice hotel experience. This Westin was no different. Rooms were clean and nicely appointed, though I do find myself getting a little picky about having more outlets easily accessible to the bedside stand. There happened to be an outlet below that I was able to use but it was only because that was how the room happened to be set up. A simple, inexpensive solution for ALL hotels would be to get one of those lamps that has an outlet on the base.

    The staff were very friendly and professional, even when they were very busy as they were when I checked in. I never felt rushed and I completely felt as if I was important to them as a customer.

    Westin Hotels have never failed to please me.

    02/10/13 | Link | Rating: 4.0
    125. Jelena Z.
    I stayed here and I'd do it again... definitely.

    From reading the reviews, sounds like a lot of people are bringing up the same beefs - 'room wasn't the nicest', 'hotel was too loud' and so on - you get what you pay for and those guests paying top dollar for their rooms usually get the most deluxe ones and those guests who stay with Starwood the most often (oh hello, loyalty program), are the ones who get upgraded. It's just the hard truth. And in regards to the noise - well, it's a fact that peeps come to NOLA to party and there's just no getting around that. I've stayed at hotels in the Quarter where the street noise from Bourbon will waft into your room well into the hours approaching dawn, but I did not find that to be the case at this property. The location is right on the edge of the Quarter without sitting smack dab in it... I'm not exaggerating when I say I slept like a baby.

    The panoramic views from the 11th floor lobby and lounge probably rival some of the best in the city... it's a stunning postcard capturing the enormity of the majestic Mississippi River and the venerable cityscape. Grab a drink, sink into a couch and let the world go by for a few minutes, or an hour!

    While the view from my 14th floor room wasn't much to brag about, it was a pretty sweet suite (full disclosure: I am a Starwood Platinum). The upgrade came courtesy of the affable and disarmingly handsome Volker - I was trying to get into my room quickly with a conference call creeping up and Volker made sure I was on my way within mere minutes.

    The hotel connects to The Shops at Canal Place, which houses upscale stores such as department store anchor Saks, Anthropologie, BCBG and Michael Kors. I even had my hair done at the Aveda salon after getting blasted by the rain. The only annoying thing about this property? The elevator situation - you have to take an elevator to 11 to get to the lobby and then transfer to a separate elevator to access the guest rooms. Not terribly inconvenient considering all the good that's going on here, but worth a mention.

    The weekend I was in, rates were available via Starwood's website for $119 (I booked about a month in advance). My advise? Take the deal and run! Doesn't get too much better than the Westin in this range.

    22/08/12 | Link | Rating: 4.0
    126. Erin W.
    I stayed here for three nights in mid-March for a conference which was also at the hotel.  It was not my favorite hotel experience.

    Arriving at the hotel, the bell staff / doormen were fantastic, but imagine my surprise when I'm told I have to heft all my luggage up to the... wait for it... 11th floor in order to check in.  That was just the beginning of the maze of the hotel-- more on that later.  So I made it to the registration desk and checked in, but the gal at the desk didn't even acknowledge me as a Starwood Preferred Guest.  Okay.  

    The instructions to get to my room from the 11th floor registration area were probably best suited for a cartographer.  "Turn around, take a right, then take a left, then a right to the guest room elevators." Alrighty, so the bank of elevators that brought me up from the street would not also be taking me to my room.  Interesting.

    I made it to my room and was pleased with the spaciousness, decor, and features.  The bed was exceptionally comfortable and the climate control was easy to use and very quiet.  My first night of rest was pleasant.

    The next day was the first day of conference activities, which took place on three different floors of the hotel, some of which could only be accessed by getting off the guest room elevator and then on the other elevator bank.  People were endlessly confused by this and made for a logistical nightmare when migrating between sessions and meetings.  

    The time change caught up with me and I was ready to get another good night of rest after our day of meetings.  I fell asleep easily but was woken at about 3 a.m. by a pack of rowdy, drunk boys piling in to the room next to me.  They talked and laughed in very loud voices, and it sounded like they were inflating an air mattress to blow Just as I was about to call the front desk, they left.  Like annoying feral cats, they all returned again around 6 a.m. and were even more intoxicated, loud, and obnoxious.  I thought for sure they'd pass out but no, so I called the front desk.  

    I couldn't believe how rude the girl at the front desk was, her curt demeanor implied she thought I was the nuisance for complaining about a posse of inebriated men disrupting the peace and quiet of the hotel.  She never apologized for the disruption or inconvenience.  At least she kept her word and sent someone up who quieted the boys down.

    By my third night I was really, really tired.  Once again, despite the comfy bed, the boys next door were back in action around 3 a.m., this time not only drunk and talking loud but also smoking marijuana! The smoke filled up my room and made me ill.  I immediately called the front desk.  Once again, the attendant was curt, rude, and didn't once apologize for my troubles.  He even hung up on me!

    I was just appalled that they didn't offer a solution to the problem that tarnished two consecutive nights of my stay.  They didn't offer to move me, or move the bad guests, or offer me any sort of apology or accommodation.  Not to mention the fact this all took place on the Starwood Preferred Guest floor! If this is how they treat guests in the loyalty program then I'd hate to see how they treat everyone else!!

    When I checked out and received my bill, the attendant asked me how my stay was.  I explained that it was not very restful.  True to form, she simply handed me my bill and said sorry.  She made no attempt to solve the problem or apologize.  Hell, she didn't even ask what was wrong!

    Long story short, the staff front desk staff here are awful, rude, and don't give a hoot about your guest satisfaction.  I've had better service and more restful sleep at $60 a night fleabag motels.  For nearly $200 a night you'd think they'd treat you better and attract a more upscale crowd.

    A friend of mine explained that this scenario is why, when she stays in NOLA, she stays uptown.  AVOID this place.  Unless of course you are a loud, obnoxious drunk, in which case mob up with 12 of your best pals and cram in to one room here.  It'll be like you own the place!

    26/03/14 | Link | Rating: 1.0
    127. Rose Ann R.
    This location does not live up to the Westin brand, I stayed on the preferred floor and the room was dirty, old food left in the frig, carpets stained and smelly pillows.   I complained and they came to "deep clean" the room.   All they did was throw away the old food everything else looked and smelled the same.  Not good

    08/11/14 | Link | Rating: 1.0
    128. Natalie M.
    We were looking for a place to stay that was pet friendly and close by the French Quarter but not too close. The Westin is the best location. Within minutes of the French Quarter and right off the Mississippi River, with grass area for our dog to go and use the bathroom. We stayed in the suite which was 800 sq feet and had gorgeous views of the city and river. The staff was great. Definitely will be staying there again.

    05/04/14 | Link | Rating: 4.0
    129. Steve I.
    I stayed here Christmas Eve with my sister and the kids and left impressed. The room was pretty nice and spacious. The bed was super comfy. The front desk staff was helpful and friendly. The view from the room on the 14th floor was great as it overlooked downtown and the river.

    They validated my parking but it still costs $18 per 24-hr/parking (not bad though). Our room was comped because my sister is a big kahuna for a Starwood property (extra sweet).

    I have now stayed at all of the Starwood properties in the NOLA area. It is better than most of the other properties IMO because of its location, clean rooms, beautiful lobby on the 11th floor, and personable staff.

    27/12/12 | Link | Rating: 4.0
    130. Cletus F.
    Just stayed one night here during Mardi Gras weekend and I guess the only downside was that the room wasn't ready at the advertised time (it didn't really matter much to me at this specific time but I've seen that this is a theme from other reviews).

    Beautiful view of the Mississippi from the lobby. Very nice and clean room. 3pm check out! Right at the corner of the French Quarter so you're ready to roll.

    02/03/14 | Link | Rating: 4.0
    131. Kim H.
    The Westin at Canal Street, overall, is a very nice hotel and is conveniently located near both the Quarter and Business District.  The views on both sides are lovely - Business District on one side and Old Man River on the other. The beds are comfortable and the rooms are clean.

    Now for what isn't working for me:
    1) During a four night stay,  so far, after night 2, my key card has stopped working on 2 occasions.  Once,  I was caught outside my room with no shoes or ID. Fortunately,  someone else in my party was able to vouch for me, as they won't give a new key card without an ID. The hotel really needs to address this issue - annoying and very inconvenient.

    2) Housekeeping in inconsistent.  While the beds are turned down nicely,  other details are not attended to. The hairdryer was filthy and needed to be replaced.  There was no iron on the iron shelf in the closet, no water bottles in the room for 2 of the 3 days I've been here so far. Yesterday, the coffee supplies weren't replenished.  I know all of these things may seem a little picky, but I am on a work trip that requires me to be out of my room from 8AM - 10PM or after,  and these details are important for my ability to efficiently get ready in the morning and relax at night.

    So, overall,  the hotel would be excellent if they would address the small things that make a guest's stay truly comfortable.

    28/08/14 | Link | Rating: 3.0
    132. Dan B.
    So as a SPG member without any current premiere status, I requested a Riverview Room, on the first weekend  of Mardi Gras no less.  Check, we can do that.   Sunday morning, I decide to really test them, and ask for a late check out.  Of course, it is the Westin weekend and check out is 3:00 PM.  The view and the way they treat their guest makes them one of my two favorite New Orleans sta-cation hotels.

    01/02/15 | Link | Rating: 5.0
    133. Heather F.
    Props for one of the greatest exercise rooms of any hotel I have stayed at (and since I have traveled for a living part of my life this would be many, many hotels).

    The exercise room is on the 14th floor and includes state of the art elliptical equipment that has real video footage scenes of various famous parks around the world that you can view and work out to.  They also have full blown weight equipment, treadmills, and other work out accessories.  Water and towels and free, crappy earbuds are included.

    The location of the Westin is great--right on the Mississippi river.  You can walk to many cool places.  The rooms are nice enough for the rating of the hotel.  

    Only major pain would be parking.  To get to the parking garage you have to take 3 different elevators and this includes walking through a mall.  The Westin itself starts on the 11th floor so when you walk into the hotel you have to immediately take an elevator.  Access to this place isn't the easiest.  Just be aware valet parking runs around $30 a day.  Parking garage is half of that.  Welcome to city life.

    I would stay here again when visiting New Orleans.

    04/06/13 | Link | Rating: 4.0
    134. Jenna R.
    Great stay at the Westin, as always! Haven't checked out too many amenities yet, but a rooftop pool is hard to come by downtown it seems and this one has it. Comfortable rooms and very nice views. Mall closes WAY too early and room service was just ehhh, especially for the price! Elevators are also VERY confusing even though I have stayed here many times. Movie theater is great and the food is pretty good too.

    28/01/15 | Link | Rating: 4.0
    135. Mike F.
    The good:

    Spacious rooms.  Good environmental controls.  Excellent views.

    The not so good:

    No executive lounge.  Mediocre food.  Tiny, tiny gym with poor air circulation.  Did I mention that it does not have an executive lounge.  The very loud trains.

    12/03/14 | Link | Rating: 3.0
    136. Keri P.
    I was so disappointed in this hotel as my stay began. I came here in June for the filming of a movie and The Westin simply did not have itself together. My first point- the wifi. Basically, you'll be going back to the dark ages because even if you don't use their complimentary wifi(which is useless) and decide to pay for it to get better service, you're wasting your money.

    Second point- No fridge in the room.

    Third- I needed to use their fax machine and printer.... no one (I repeat) NO ONE would replace the paper for a whopping 45 minutes. I was in a hurry and they made me extremely late. On top of no paper, the machines were broken and absolutely no one knew how to fix them. Absolutely all of the amenities, were out of service or dysfunctional in some way or another.

    The Front desk- Now, here's where this hotel has a chance. There were two gay guys there that were BEYOND kind and helpful. I absolutely LOVED their presence. However, they were the only ones worthy of employment. I'm not a needy person but the one time I called the desk for assistance with an issue (drunk couple fighting in the hallway for HOURS)- I received nothing but condescending attitude from the MANAGER.

    The hotel has a lovely view of the river and an absolutely gorgeous lobby, but other than that, I was less than impressed. I ended up having to go to the Marriott for assistance with printing and faxing and they were absolutely out of this world. The manager himself made sure I got everything I needed and was just such a delight to be around. I will be staying there next time for sure!

    The Westin is simply not worth half the money you pay for those archaic rooms and bad service

    05/12/14 | Link | Rating: 2.0
    137. Niki C.
    We had a wonderful stay at The Westin Canal Place over 4th of July weekend during the Essence Music Festival!!

    We booked VERY early on in the year and were able to secure a great rate on a river view room which was fantastic for viewing the fireworks, sans the crowds below!!  Technically, we were not on a "high" floor as I like to be, however, all rooms feel high up since the lobby is about 11 or 12 stories up above The Shoppes at Canal Place!  SO everyone WINS and has a terrific view of either the river or the city :)

    The location is perfect - we were walking distance to all the best restaurants and shopping both downstairs and in the French Quarter and heck - we even walked home from the Super Dome two of the nights that we could not get a cab after the concerts.  It's close enough to come stumbling home drunk from a wild night on Bourbon Street if that's your thing, or if you like to go at a slower, more romantic or leisurely pace, then just stay walking along the river towards the French Market and you & your boo will be thanking me for the review & recommendation!

    Westin heavenly Beds are well, duh - Heavenly!  I also j'adore the Westin White Tea scented products.  The shower gel is to die for so be sure to ask for it if they only leave the bars of soap In your room.  Closet is a lil' on the small side but it's sufficient.  Terry spa robes are provided during your stay so no need to pack one.  Bathroom is spacious with lots of counter space but lacking a towel bar (which I am noticing in a lot of hotels lately...).  The bell staff is very helpful and attentive.  The rooftop pool is great for kiddies, not as spacious for adults as I would have thought, but I'm sure it serves it's purpose for those that absolutely MUST sun or take a dip!

    This will definitely be my first choice in hotel the next time I am in New Orleans!  The W is very chic and all (and there are 2 in this city), but you get a tremendous value here at The Westin!

    04/09/13 | Link | Rating: 4.0
    138. Darlene B.
    As long as you don't look closely you'll be ok. Four star hotel with multiple holes in your sheets? Hot water in the shower runs out? Only decaf coffee  when we came in our room? No free wifi and the business center has updated there os in forever so it took 1600 mins to download a ticket to print out? Been to many 2/3 star hotels far better. The good news is the rates are reasonable and the location is good.

    10/02/15 | Link | Rating: 3.0
    139. Raffi M.
    This is a standard Westin (competent and anodyne) *except* that it has the most extraordinary lobby directly on the Mississippi.  Combine that with a room on the river, and it becomes really a fine hotel.

    I twice ordered the spinach and oyster salad (a long story). Both times, the oysters were not properly cleaned.  Alas.

    05/06/14 | Link | Rating: 4.0
    140. Yuriy G.
    Clean, quiet, not the newest remodel but it is good. Rooms are clean and nice, if you get the higher rooms the view to the city is pretty nice.

    20/02/15 | Link | Rating: 4.0
    141. Melinda M.
    We chose this hotel because most of the pet friendly hotels were booked due to Wrestlemania event being held at the same time. As we were driving through French Quarter passing all the hotels that were booked we were quickly relieved we chose this hotel. If you've ever been in the French Quarter you will know there's not many grassy areas if at all so that would've been a problem for my dog. This location was right by the riverside with plenty of grassy areas for him to do his business. The hotel was only a few blocks away from French Quarter so walking to most places is not a problem, but far enough from the craziness at night.

    You have a choice of valet or self-parking. We self-parked since we walked to most places. We booked the Bienville room that was 800 sq ft. at a really good rate. 800 sq ft? Are you kidding me?! That's bigger than most apartments. We wanted a larger room so that our dog would be comfortable when we couldn't bring him with us. It's all about his happiness of course:) Lol. The room had a separate sitting area with a long couch and coffee table as you walk in. The bedroom and sitting area were equal in size. Since there was three of us we had to request a rollaway bed. The rollaway bed was just as comfy as the regular bed so it wasn't a big deal. Our room was on the 27th floor so the  view was really nice. The room had a mini-frig too which was nice since we had to store our dog's food. The room was clean and the bellhops are very helpful too. All in all, we had a pleasant stay.

    We will definitely stay at this location next time we are in New Orleans.

    13/05/14 | Link | Rating: 4.0
    142. Andrew E.
    Sigh, I think I've been spoiled... I think I've made my baseline for comparing fancy hotels Las Vegas ones as they know how to provide efficient, quality service. This place was lacking in that regard.

    The good:
    -Great view of the Mississippi from the lobby
    -Clean facilities
    -24hr work out center
    -Bar has decent food and margaritas!
    -Good location if you are planning to explore the city on foot
    -Connected to a shopping mall
    -Free water (dasani) daily
    -Free (slow) wifi

    The bad:
    -Rooms are meh, they clearly put the effort into the rest of the hotel
    -Part of the bathtub faucet (or whatever it's called) was falling off the wall
    -The SPG Gold/Platinum desk wasn't staffed so I had to wait in the regular *long* line for staff that were working so SLOWLY
    -Quite frankly, it's overpriced for what it is.

    14/10/14 | Link | Rating: 3.0
    143. Kimberly G.
    I had a work conference in this area and stayed at the Westin for 3 nights. When the car service dropped us off at the entrance, we were greated immediately and had someone help with our bags. You walk in through an entrance which is a room with two elevators and a side door (which leads to the mall). You take the elevator up to the 11th floor lobby to check in. The large windows in the lobby give you great views of the Mississippi River. There is a restaurant as well as a bar located on the same floor. Neither one intrigued us. The bar was always very loud when we walked by but we couldn't hear it from our room.

    The check in process ran smoothly. The rooms were nice and clean. We ordered room service a few times (mainly for late dinners) after our meetings and one morning on our last day. The food was yummy but it definitely gets pricey.

    Other than that, we didn't spend too much time at the hotel. It is located conveniently close to the French Quarter which is were we spent a lot of time roaming, so the hotel served its purpose. Downstairs is a mall with some upscale stores in which we found time to browse. One night, we made our way up to roof where the pool is located. You get some amazing views of the area from up there!

    13/04/14 | Link | Rating: 3.0
    144. Lindsey D.
    How can you go wrong with a Starwood hotel that comes complete with a lovely Heavenly bed? This Westin has a great location and is situated right on the edge of the French Quarter with spectacular views of the Mississippi River. I opted for the room with a treadmill because I just had to see what that was all about and because of it, I think I got a much larger room. I got a room in the corner which meant that I had two floor to ceiling windows overlooking each side of the lake. The views were amazing and I enjoyed watching the steamboat and barges pass me by.

    In general, this hotel is nice and attached to a mall and as I said, only a couple minute walk to the French Quarter. It's also right next door to the Aquarium. The restaurant is good and provides a nice view while you enjoy a nice breakfast buffet.

    Unfortunately, there were some slight downfalls to my stay. The room was a little dirty and I noticed that the bathroom wasn't completely clean when I arrived. There was even some trash in the garbage can. The carpet was stained as well, but the room itself was spacious and the bed was comfortable.

    If you do get a room with a river view, you might want to bring earplugs because the river traffic does get noisy in the early hours of the morning.

    All in all, this is a nice hotel with a great location and some nice amenities, but I think it could use some TLC.

    08/09/14 | Link | Rating: 4.0
    145. Andrew W.
    We had many really good and some not so good experiences at this place. Our room was ridiculous as we booked a 1 BR suite. The separate living space was like 800 sq ft with giant windows overlooking the ships coming in and out, it was SO cool and the G man loved it.

    It was a super pain to get from the room in the hotel to feet actually on the street; like a 5 minute journey. However 2 of those minutes are in the Shops at Canal which is a cool place to boot!

    26/10/14 | Link | Rating: 4.0
    146. Eric B.
    What a pleasant surprise!  I have seen this hotel a million times,but have never been.  I needed to stay at a Starwood Hotel to make my status for the year and this had the best pricing.  I decided to give it a try.  

    The parking is kind of a pain with the big parking structure and with construction finding where to go was a little difficult.  Then you go up a I believe almost 10 stories before the self park is available (unless you valet park which is a waste if you are not driving much).  I believe it was $27 for self and $39 + tax for valet.  We were only going to drive when we were leaving so we went with self park.  

    The view from the lobby is amazing.  Probably the best view I have seen in New Orleans ever.  Definitely go up there for a drink at the bar if you are not staying there.

    The room was very spacious.  Beds were amazingly comfortable and I slept amazing!    99% of the staff was very on point and very friendly. The toiletries they offer of high quality and smell great!

    Definitely will be back when I am in town.

    12/11/14 | Link | Rating: 4.0
    147. Kathy D.
    If you're looking for a nice hotel in Nola close to everything, the Westin is the place to be. It's a beautiful hotel--with awesome views! Great views from your room, to the hallways, to the lobby, to the observation deck/rooftop pool! It's right next to the French Quarter and the Mississippi River, it's hard not to fall in love with the city when you're seeing it from Westin. It's an easy walk to most locations, but also has a bit of a good buffer from the craziness of Boubon St. Rooms are spacious and clean, service is friendly and accommodating--no complaints here.

    08/03/15 | Link | Rating: 5.0
    148. Kathy V.
    Clean, comfortable, and close to where we wanted to be.
    It wasn't spectacular, it wasn't bad at all. Perfectly passable.

    19/12/14 | Link | Rating: 3.0
    149. Harry T.
    It is somewhat regrettable I am reducing the Westin by One Star. The location and view from the rooms facing the Mississippi River are definitely a Five Star. The staff at the entrance and Front Desk could not be more professional. And this positive experience was followed up by the Bellman. Housekeeping met every request and our room was cleaned competently and early each day of the stay.

    Presently there is no evening or night restaurant. And The Green Bar substitutes for a full service restaurant. Be aware the prices for drinks are at the Las Vegas and New York level. But that is the expenditure of enjoying a large corporate hotel chain in the Vieux Carré. What happened to me in ordering a hamburger was just thoroughly objectionable.

    The burger comes with fries. I requested a substitution for the fries. After being told a salad could replace the fries I ordered my burger with a salad. The food was good and I enjoyed the salad too.

    The bill was presented and I was charged an additional $6.00 for the salad. And I was not brought the fries. So I had to pay full price for the burger that comes with fries, extra for the salad that replaced the fries, and did not get the fries. RIP OFF! A complaint to the server met with the explanation that it is corporate policy to charge for a substitution. That is fine but you would think that the fries that are also being charged for are delivered.

    The next morning we were checking out and opted for Room Service. Another major disappointment in that half of our order was not delivered and half of the order brought to the room was wrong. At least that charge was deleted from the invoice at our departure.

    The Hotel and the View are a Five Star. Room Service and The Green Bar are One Star. That comes out to a Three Star on this recent visit.

    28/05/14 | Link | Rating: 3.0
    150. Michelle S.
    If I could possibly give 0 stars I would! For the price, this hotel was the worse I have ever stayed in, and I have stayed in a good variety of Westins across America.

    It started when we checked in, we booked a king bed and my husband and I received 2 double beds. When we went back because it must be a mistake, they said they overbooked the kings and that was the last room.

    The room was in major disrepair and the hotel itself was dirty. It was bad guys, I am not even a complainer but for $250+ dollars a night I really expected more luxury like a clean room!

    **I am posting photos, and there is NO excuse for how dirty the hotel was especially since it was fully staffed. *One bed had a blood stain on the comforter. *The bathroom had pubic hair on the floor, and the whole bathroom needed some maintenance care, there was a lot of overpainting on the fixtures and it was not clean. *There was a weird yellow stain on the bathtub (a ring). They give you a water glass and one was cracked - why didn't they just replace it? *There was a lot of dust, etc I could go on and on so just look at the pics and see if you want your family to stay there.

    04/03/15 | Link | Rating: 1.0
    151. Michelle K.
    The hotels in New Orleans were generally more expensive for our trip as we were there right at the beginning of Mardi Gras.  I expected a little more from Westin.

    The room was a good size, and we had a great view of the river.  But FYI there were boat horns going off at 4:30am so bring ear plugs.  The front desk people are super awesome and above expectations.  The bed was also comfortable.  The heating unit fan makes a lot of noise so we would have the room warm right before going to sleep and then turn off the unit completely.  Because we were travelling with a large group, we asked to be on the same floor as the others, and I guess the only room that they had left was an accessible room, and I guess I should have asked to switch but I figured we wouldn't be in our room for too long.  But I am quite short and my feet barely touched the floor because the toilet was so tall.  Also, the shower was wheelchair accessible so there was no ledge and water would get everywhere after a shower.  There was no fan in the bathroom so there was no circulation. And I'm not sure if it was because it was an accessible room, but the bathroom door would self close so we couldn't even leave the door open without propping it open with a roll of toilet paper to get some air.

    The main reasons for my average ratings are:
    1) the room looks a bit shoddy, no attention to detail.  It was the little things that made it look bad.  Tiles were not lined up, caulking was a terrible job, electrical outlet not flush to the wall.  There was no bar to hang the hand towels so we had to just lay them on the counter.  There were no bars to hang our regular towels either, so if used I had to leave it on the floor.  There was only 1 bathrobe even thought the room had 2 beds and was for 2 people.  Just attention to detail is lacking in the rooms.
    2) the doors of the rooms slam when you let it close by itself.  Because of the various times that people are awake, I can guarantee you that you will be woken up by someone's door being slammed as they enter/leave
    3) we came back to our room at around 4pm and our room was still not made.  But we wanted to take a nap so I put the "do not disturb" sign up.  Just as I was falling asleep, there was knocking at my door, and I thought is was my friend across the hall so I got up to open the door.  As I got out of the bed, the staff member was already inside my room and telling me that she was here to clean the room.  I pointed the do not disturb sign but she did not seem to understand, and I told her to please leave and I showed her the door.  When we came back at 10pm the room was never cleaned. A little upsetting because water was everywhere from the shower so we had all these wet towels on the ground. I had to call to get more towels for the next day (which were sent up quite quickly).
    4) there is a fridge in the cabinet (I think it was a fridge) but it was locked. What is the use of this?
    5) lights in the bathroom were SUPER BRIGHT.  Being in NO, you're going to drink a lot, so you're going to have to go to the washroom in the middle of the night.  Well, these lights were like a hollywood stage and are completely unbearable when you are half asleep.  But great for putting makeup on.  It would have been best if there were 2 settings or 2 sets of lights so that it could be a little more dim.
    6) Wi-fi was not great in the room and very slow.  I had better Wifi in all the hotels that I went to in Peru.

    But it was a good location, close to everything without being in the thick of it.  But if I return to NO I would probably try out a different hotel.

    08/02/15 | Link | Rating: 2.0
    152. Andrew T.
    So, yeah, the lobby is beautiful and the views there are nice, but that is where the positive review ends. We were in room 1606 and the room smelled like a 30-year-old casino that permitted smoking.  Or, maybe a room in Tortuga, the pirate bar. The smell was so strong it almost made my eyes water. The bathrooms in the lobby had peeling wallpaper. The elevators walls were beat-up and scratched. Down the hallways there was no artwork.  The beds are very firm.

    If you wanted or needed some tums, alka-seltzer, or or band-aids, or pretty much anything (or she than diapers), you are out of luck. And if the hours are between 11 and 5 AM, there are no convenience stores within walking distance--and even if there were, the staff would have no idea where to go.  In retrospect, maybe a neighboring hotel would have had a hotel gift shop I could have visited....

    It kind of reminded me a Best Western with an upgraded lobby.  The conference rooms appear to be nice, but we were not here to stay for any sort of conference.

    28/04/15 | Link | Rating: 3.0
    153. James H.
    I used to enjoy staying at this hotel back in the late 90's and early 00's. Unfortunately, after staying there last weekend, I realize the hotel hasn't been updated since I was there 20 years ago. This is definitely no longer a 4 star hotel, so don't expect it. The carpets were stained, furniture is minimal and extremely outdated, including the beds, which were not up to Westin standards. The bathroom toilet was disgusting and ran all night. TV only worked half the time. Upon complaining, we were told no other rooms were available, but were given two free drink tickets. (At least the Bloody Marys at the lobby bar were tasty).

    The hotel isn't the worst, but if you're expecting Westin quality, you'll be disappointed. I'll go to the Sheraton, Hilton, or Marriott next time.

    10/05/15 | Link | Rating: 2.0
    154. Sarah S.
    Stop here for a drink at dusk. The lobby of the hotel is on the 11th floor of the building and you get an awesome view of the French Quarter and the Mississippi River. Come just before 7, and you'll see the steamboat Natchetz depart the harbor. The drink price is pretty steep ($10 for a coffee with baileys)...so you may want to skip the drink and just take in the view.

    06/04/15 | Link | Rating: 4.0