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W New Orleans - French Quarter in New Orleans, LA

W New Orleans - French Quarter in New Orleans, LA


A quiet spot in the city that purrs with nightlife during even the sun-drenched hours, W New Orleans French Quarter is adjacent to historic Jackson Square and boutique shops, and is a short walk from galleries, the Riverwalk and Harrah's casino.

Watch evening settle on the balcony, or unwind, indulging in the legendary Bliss Sinkside Six. Redefine the dream state, tucked into 350-thread count linens, featherbed, and down duvet in our 98 guest rooms, including 4 carriage houses and 2 deluxe suites.


Company Info:

Rating: 3.41

Address: 316 Chartres Street, New Orleans, LA, 70130

    Hotels in New Orleans, LA



    Comments (141):

    1. Jan L.
    I was expecting this hotel to be fabulous, and was disappointed.  The rooms are in tones of chocolate brown and gray, and given that this is New Orleans, I would have expected at least a shot of violet or crimson red somewhere.  I was given a room with two double beds and a view of Rue de Chartres below, which was nice (unless you need absolute quiet to sleep - I have no problem sleeping anywhere).  It was a spacious room - no complaint there - but there was this huge flat screen TV blocking the artwork over the desk, the desk lamp didn't work, and worst of all, my shower was ICE cold.  No tub, but that's the W for ya.  Had to call Whatever/Whenever to get the shower fixed.  They sent up two repair persons, but couldn't fix it for hours.  I later got a message it was all fixed, and received a nice split of wine for the aggravation.  The next morning, I went to shower and guess what? -  it went from 0 to Scalding in about 2 seconds flat with no happy medium.  Luckily, I was visiting with a business group, and ran down the hall to my colleague's room to take a shower before our early morning meeting.  Not fun.  The folks working there are very nice and did their best to make our stay a memorable one, but unfortunately, the aging hotel needs some plumbing work done.  Don't think I'd go back.

    13/02/09 | Link | Rating: 2.0
    2. Matthew C.
    I didn't even stay here but the service was crazy amazing! I met three behind the counter (two concierge people and the valet guy) who totally helped us figure out what to do one night. They also let me get into their "gum ball" machine. After turning the knob, a plastic bubble would come out with "fortunes" folded up in side. The big prize was a free night (after you booked two nights). Instead of trying for them, they just gave me three of the coupons since my friends said I told them I stay at the W quite often. I mean, I am a Preferred Guest. The lobby is super tiny, but well decorated and chic. It is a little off from Bourbon street which may sound like the place offers a little bit of peace. I really dig the outside patio, in its very sensual, dim-lighted and sexy environment. The valet guy was crazy too, from Australia, totally chopping it up with us. Too bad I was still too shy to ask to use the bathroom.


    So, there was one bathroom in the restaurant next door that we were told we could use. My one friend went in first and when he would return, I would sit on the nice porcelain. So, now it is my turn, and I like taking my time dropping the kids off at the pool. I guess my friends who are waiting for me tell the valet guy to pretend that he is the owner of the restaurant who storms into the bathroom yelling, "Who is not a customer using my bathroom!" I almost shat in my pants, but good thing, I was done and flushing the toilet as he started his tirade. Don't we all feel a little uncomfortable using the restaurant of an establishment to which we aren't giving any real business? Well, I know I do, and I would have FREAKED had I still been on the toilet. I don't know what I would have done.

    Anyway, I told the team at the W that I would send them a postcard when I go to Australia since the Wooloomooloo hotel, the former W Sydney, was there. I have already been there but did not send them a postcard. I hope this review is a placeholder until I come around to sending them something nice in the mail.

    Great threesome. WHOA! Those three people were great! -Matt

    30/01/07 | Link | Rating: 5.0
    3. James L.
    A W hotel.  What more is there to say.  With less than 100 rooms, you get the VIP treatment in spite of stumbling in at 4 AM and taking a dip in the pool -- they're use to being next to Bourbon Street and the calamity that it brings.  To recuperate from the long night, take a dip in the jacuzzi and then nap in the cabana.

    27/12/06 | Link | Rating: 5.0
    4. Celena L.
    I would not stay here. But then again I will not stay in French Quarter again unless I stay at maybe the Westin. This little boutiquish hotel was filthy. The shower was growing mildew. The floor where I dropped the washcloth was dirty and how do I know? My OCD brother took a washcloth and wiped the floor that came off black on the cloth. BLACK! My brother booked this online and it was non-refundable. If it had been me, I would have opened the door and turned around to go get a refund and driven over to the Westin or gone up St. Charles. Filthy. No plugins...they had about 4 outlets and these\ outlets had these things to expand to 6 outlets and every space was used with some gadget plugged in. The decor was cheap and old. Cluttered tiny room, filthy bathroom and overpriced for such terrible accommodations. If you are here to party, and want to get drunk, you will not care. If you are not here to be drunk, keep looking and preferably stay out of French Quarter.

    04/04/10 | Link | Rating: 1.0
    5. Lisa F.
    I've never felt so serene in a hotel. This is the epitome of what a classy hotel is. The pool, the court yard, the fantastic room with a view. Hands down the best hotel experience ever!

    21/07/07 | Link | Rating: 5.0
    6. Michal E.
    I've stayed here only once and really enjoyed being in the Quarter, with a pool. Not many stylish hotels with pools in the New Orleans. Not sure why either. So anyway our room was nicer then the one on Poydras, we had a balcony which always provided some kind of street entertainment. And the pool, I mentioned the pool but it's in the middle of this beautiful W-fied courtyard and it's just a chillaxin place to be. One thing to note, it wasn't during JazzFest which I am sure changes the dynamics of this place.

    10/12/07 | Link | Rating: 5.0
    7. Christopher H.
    This Hotel is, as most W's are, gorgeous. We had a Large room with a balcony. I loved the open layout of the infamous W living room. When we arrived at our room we could not get in, after 15 minutes of maintenance fixing our door we got in. Not more than 10 minutes in our room and one of the maintenance personel had brought us a fruit and cheese plate as an apology for the inconvenience.  The attention was constant our entire stay!  Awesome! Loved the room, would gladly stay again!

    11/03/09 | Link | Rating: 5.0
    8. Christian K.
    I just stayed at the W for my brothers wedding. Overall it was a very cool hotel. Very different from other W's.Almost a boutique feel to it but thats to be expected with the smaller properties in the French Quarter. The only reason I didnt give it 5 stars is because the rooms showed some abuse but what do you expect with all the drunk nights in New Orleans. My favorite part was the inner courtyard..it was very nice and cool to hang out at.

    01/06/09 | Link | Rating: 4.0
    9. Derek D.
    Play Quarters!

    Picture this: you've been out all night on Bourbon street drinking hand grenades, eating lucky dogs and 'earning' your beads or maybe you've just returned from a late night jam session at One Eyed Jacks. How you ended up wandering though the French Quarter at 5 am isn't important. What's important is that you need an oasis. You need high thread count sheets and towels, a comfy bed, and heavy blinds to keep out the mid-day light. Step off Bourbon street and into the sanctuary that the minds behind the W Hotels have created. Plan to roll out of bed mid-day, don your swim suit and head to the courtyard to lounge in the outdoor living room, snooze on one of the 3 outdoor quasi secluded beds or cool off in the pool while you sip your recovery bloody mary, it's all about recharging for the next night of eating, drinking or dancing.

    10/05/07 | Link | Rating: 4.0
    10. Marnie C.
    Only able to experience the pool scene at the W - which was amazing.  Arrived tipsy from a hand grenade and was pleasantly invited to join the pool atmosphere.  It was lovely to sit down under the trees to get out of the heat.

    My friend joined a gay couple in the pool for some synchronized swimming only to be overcome by the chlorine.  is it to kill the extra protein floating around?  We didn't know and didn't jump in ourselves to find out.

    19/07/07 | Link | Rating: 4.0
    11. Jason A.
    Why did I just find this listed under "Hot on Yelp"? Nothing was hot about this location. This is the ugly step sister of the W empire. There are 2 W Hotels in New Orleans and don't be fooled by the W name!! This is NOT the one you want to be at. I'll give it 2 stars for location because it is right around the corner from Bourbon St. However I also walked to the other W hotel and would have MUCH rather been there and taken the few extra steps. Not only did it take me a few minutes to find the "lobby", and by lobby I mean a tiny, barely labeled door that you slip and trip over your luggage into only to find a small desk crammed into a room that would barely hold a family of 4, but when they say "under renovation" believe me that is an understatement. When checking in, I was advised not to use the water until around 3:00 that afternoon. My flight had landed at 10am that day and I checked in about 1:30pm and I couldn't freshen up or brush my teeth or wash my face for another few hours. Thank you W. The decor looked like this place went through a shitty condo conversion where they took a really worn down, beat up excuse for a hotel and W-ized it with some dark hallways, trendy music in the lobby and some slate tile in the bathroom. There was a huge garbage chute running from the roof down the balcony next to ours to a dumpster right below the balcony. What an awesome site. My partner and I were here together visiting family and we got into a fight a few days before at home because of a renovation we were doing and the fact that a paint line in one of our rooms wasn't straight. Why do I bring this up? Because walking into the bathroom looked like a kindergarten class opened fire on the walls with their biggest brush and were told to just throw some paint up wherever you wanted. We laughed and realized that our fight a few nights before was crazy compared to the lack of detail and care this place had. For a W this has to be the laughing stock of the chain. How could they call this a W!? I would NEVER recomend this W location to anyone! Do yourself a favor, for the same price, book at the other W to the west of Canal.

    03/01/11 | Link | Rating: 2.0
    12. Mischa I.
    I normally stay at the Westin and when booking a business trip mistakenly ended up at this W. In hindsight it was a perfect mistake to make; the W Hotels chain tends to be more of a chic/metro/lively variety and a perfect fit for a stay in New Orleans. The rooms are modern, spacious, and simple. The staff was great and very accommodating, they love throwing free drinks around. Just make sure to be polite to everyone from the moment you check in. Cheers to that.

    01/07/09 | Link | Rating: 5.0
    13. Donnie C.
    Very cramp and small rooms. The pool area is nice, but small. W on Poydras is more luxe for the price.  Just a little dingy smell in the room, but you are in the French Quarter, so expect it.

    27/09/09 | Link | Rating: 3.0
    14. Frank W.
    the staff was awesome, the ladies up front were amazing and the hotel was stunning!!!

    05/09/12 | Link | Rating: 5.0
    15. Calleigh J.
    i remember i went here 2 years after hurricane Katrina.  I went with my Vietnamese friend and his gf for his cousin's wedding and we had one of the worst hotel experiences ever.  By the time we checked in, it was like only 8pm, ....we all got dressed and called the restaurant downstairs to see if we had to make a reservation to eat there, and the guy said absolutely not and that we would be good to go.  When we went downstairs, i had to use the restroom so i had my asian friends go first to get our table.  When i got there, my friends were STILL waiting.  I asked my friends what the deal was.  They told me that the host had told them that they had to make a reservation.  I was like "WTH???...but i just called them like only 15 minutes ago!".  Anyhow, when the host got back, i had told him that i called a bit earlier and that the person on the phone said that we didn't need reservations.  At this point, i was really irritated, i can't say for sure, but it felt like it was a racial thing.  When the manager came, he saw that i was with my two asian friends and he apologized and said it was a mistake.  I just let it go so my friends wouldn't feel awkward, ya know? Well...when we were at the table ready to order, i told my friends that i would take care of the bill,...i mean, after all, they paid for my plane ticket.  My friends ALWAYS eat their steaks with Tabasco.  Well, they ordered their $50 filet mignon and had asked for tabasco.  The waiter said that they don't have tabasco..... OMG, i was SOO upset because 2 tables down i saw that they HAD a tobasco bottle on their table! Damn...and not only that, many of the people there were totally looking at our table like we weren't supposed to be there.  I mean, none of us make that much money but we all brought $600 or more with us on this 2 day trip.  Anyhow, that experience was whatevers.  On top of that, they charge like $30 per day for you to have your car parked in their parking garage! The room was decorated fairly modern but you can tell it was an old building converted into a so called high end hotel.  The walls were either thin or my ears were exceptionally sensitive, but whenever someone passes the hallway, it was super loud.  Well...not only a loud hotel, but they charge sooo much for their in room internet service!  I mean...at least in vegas they charge for the day, which means 24 hours....this lame hotel charged like $6.99 for every few hours! That's whack.  It's like we wanted to support the town after the tragic flood but with service and prices like this...i don't know.  The next day, we went to ACME oyster house which was only 2 or 3 short blocks away.....it was SOOOOO GOOD!!! no snotty people, GREAT SERVICE, and Delish food!!

    25/09/10 | Link | Rating: 1.0
    16. Jessie J.
    3 stars is all i can give, and i love me some W hotels.  the location could not be better and the grounds are beautiful, striking in fact.  while lounging in the pool under the giant magnolia tree i just kept fantasizing i was in a tennessee williams play, except this fantasy included the piped in W hotel house music and spotty pool side cocktail service.  we met up with some gays (the gays also love the w-see uploaded photos and this video youtube.com/watch?v=X2H0… ) who had actually recruited "malek" the adorable parking valet to ferry us cocktails from the bar to the pool because all of their poolside attendants were M.I.A.  minor issue, but all through our stay little inconveniences like these kept popping up.  often the front desk was completely unmanned- i had to actually go around the corner and call into their back room for help THREE TIMES.  i called the famous "whatever/whenever" service line about six times during our weeklong stay, four of those times no one ever picked up the phone.  One time i followed up my unanswered whatever/whenever call to the front desk and was told by the front desk clerk "oh yeah baby, i tried calling them earlier to tell them i was gonna be late and no one answered then either!"  WHAT?!  i appreciated her candor, but this is a "W" they are famous for running like a well oiled expensive machine that caters to your every whim- not a half assed extended stay marriot.  the rooms themselves are also a bit worn around the edges, ours needed a coat of paint, the cold water tap was broken on the sink and i had to call to have it fixed (no one noticed this before we checked in!?) and our room was missing an i pod dock, which i also had to call two times to actually receive.  also no room service past 9:30???  we had the drunk munchies and had to order a freaking pizza!  where is my 3 am W cheese plate?!?!?  we are californians people!!

    this W needs a serious crackdown, the staff although friendly were mostly ineffective-except of course for my boy malek who gets five stars for in between parking cars bringing us sazeracs.

    would i stay here again?  if the rate was really low, i'm sure i would because the location and grounds are fantastic, but i would lower my expectations for sure and poolside BYOB it.

    20/08/08 | Link | Rating: 3.0
    17. Dirk H.
    We were very pleased with this place: great staff, great rooms, great location.

    24/05/10 | Link | Rating: 5.0
    18. Mickey Z.
    Rooms are small, Acura is never available and nowhere to put anything in shower and nowhere to out clothes. Odd layout. Good location. Would be nice if there were more umbrellas available

    02/09/11 | Link | Rating: 3.0
    19. Claudia S.
    I have stayed at Doubletree hotels that are more impressive then this place. I stayed here during a recent trip to New Orleans. The check in process was very easy, and the staff was very nice and friendly. I asked if the gym was open, and response was no going through renovations. However, I could go to the other W hotel and they would let me use the facility which is 6 blocks away. The same for the restaurant- under renovations, so my dinner plans all of a sudden involved finding a place to eat near by. Getting to my room was a process too, as  it's somewhat dark in the hallway and very dark when I got to the room. I couldn't find the light switch. The room was tiny, and the carpet was disgusting. The bathroom was okay, but given that the carpet was in such bad shape it made me cringe to think I had to use the shower. - The most annoying of my stay was that I didn't get my requested wake-up call. Thank god I set my alarm on my phone. This didn't feel like a W Hotel, more like a wanna be W Hotel. My advice go to the other W Hotel.

    30/09/11 | Link | Rating: 2.0
    20. Zack S.
    I am 3/4 of the way through my stay at this hotel.  I have not been as impressed with the property compared with other W Hotels.

    Definitely a great location, which made it nice to explore for my first time in New Orleans.  The staff was helpful, but made no mention of some of the ammenities (gym, Acura experience, etc.) that I would have liked to take advantage of and other reviewers have mentioned.

    My room is tiny and for a business traveler, the small circular table in the corner does not cut it for working.  They decor is appropriately hip, but the room is arranged very uncomfortably.  As others have mentioned the walls are very thin.  My particular room (on the 4th floor) smelled like smoke.

    Overall the stay has been ok but not worth the price.  I am not sure that I would stay here again.

    16/03/10 | Link | Rating: 3.0
    21. Joan L.
    second stay at this location, so much better than the first. staff changes and/or training definitely occurred since our last visit. stacy the w insider was wonderful, you can tell she loves her job. we so appreciated the personal attention. the rooms are nicely sized for the rooms in the french quarter, especially for the price. courtyard is very nice and ongoing updates/renovations are in progress. lounge not open, but no need with the portable bar area or just walk 1/2 block to the liquor store with an amazing wine selection. all around good vibe

    14/11/11 | Link | Rating: 4.0
    22. Jan G.
    I decided to stay here when SPG sent me a deal for $119/night when I have spent $189-229 in the past. We were on our way to Florida for a week and I thought this would be a nice way to break up the drive. From the moment we arrived, the staff went out of their way to make sure we had a "Whatever, Whenever" experience. We had a room with 2 doubles which is much better than the single King  room in terms of size....if you are feeling like a Mac Daddy, stay in the Courtyard Suite with the hot tub! I know first hand that you can fit at least 8 people.

    07/07/09 | Link | Rating: 4.0
    23. Rick G.
    Stayed around 10/31/08, the room was very comfortable though the staff was a bit loud while cleaning rooms.  It's one thing to chit-chat and gossip while working but it's another to dish and hoot-holler while guests have "do not disturb' hangers on the doors.  Good thing for ear-plugs.

    Whatever/Whenever service didn't work.  Early cab and check-out for to airport didn't work plannned as did the packed lunch for the trip home.

    The grounds are amazing, the bar-restaurant are great though.

    18/12/08 | Link | Rating: 3.0
    24. nazila m.
    Um, no plat recognition? No tv reception and upgrade to a room next to the ventilation for the restaurant? No DVD remote control? Call to ask for one and it never arrives? The inability of this hotel to staff the front desk when there are 10 people checking out?  Mushy bananas and molding oranges in the fruit basket that serves as breakfast? I think this place really sucked compared to the W on Poydras. Would I stay there again, probably not. I did write a nice letter to the GM, but my guess is, it never made it passed the dude that was too busy lighting candles at 6:30 am to bring mood to the W instead of checking out guests.

    Location is great if you are partying in the Quarter, not so hot if you are working in the CBD.  I stayed once, never again.

    04/03/08 | Link | Rating: 2.0
    25. Mandy R.
    It's not worth more than $100 a night tops. It's a hip, kind of boutique hotel. Nice decor, smells good. I've had some real good experiences here, but it had nothing to do with the W, more to do with the company.

    14/12/10 | Link | Rating: 3.0
    26. Lauren B.
    Reason # 23923490 that I love New Orleans! This place is so conveniently located to everything in the Quarter. It has a wonderful ambiance too and is super stylish. I especially love the lounge bed cabanas overlooking the pool. They were very accomodating and upgraded our rooms which turned out to be very nice and spacious. Generally the service was great too. My only complaint was when I ordered a peanut butter and jelly English muffin from room service and it took them 45 minutes to call back and tell me they didn't have any more peanut butter. Which was probably a good thing because when you're in New Orleans, home of some of the best food in the world, you shouldn't be eatin' no stinking PB&J. Speaking of food, their onsite restaurant was delicious and full of fabulous beautiful people.

    When I go back to NOLA I will definitely be staying here again.

    10/04/08 | Link | Rating: 5.0
    27. Andrew G.
    This hotel is perfect for the walk of shame and vampires!  Especially if you are like me and become nocturnal/alcoholic immediately on arrival.  Hey, in a city that serves booze, um, 24 hours a day, it can happen.  Every night.

    The hotel is located conveniently on Chartrers, which is a great express route to avoid the throngs of rioting drunk tourists littering the strip clubs and daiquiri bars of Bourbon St.  

    My courtyard/sundeck facing room was quiet as a library as I slept through the sunlight.  This did cause a problem with housekeeping.  I mean, I did forewarn when I finally left for the day errrr evening, but they still didn't change the room.  I had plenty of towels, and my beds are never made anyway, so this isn't a huge deal, but that meant NO REFILLS ON GUMMY BEARS.  That is simply inexcusable and lost them a star.  I would have thrown a Platinum tantrum in the living room, but I was distracted by Hershey's kisses.  ooo, shiny!

    Speaking of the living room:

    Me:  "Everything is for sale in this hotel, no?  How much is this W (HEART) SPG statue?  I'm a brand whore and I want it"

    Desk Clerk:  "Sir, that will be $2,000."

    Me: "What?  No fair, you didn't charge me when one of my drunk friends stole the desk bell at a Sheraton!"

    Next time I steal first and review bill later.

    I loved the courtyard, with its fire fountain, fun relaxy furniture, pool,  and subtle housey music that ramped up the gay factor like an Abercrombie & Fitch store (minus the shirtless models trying to "sell"  clothes or what I can only assume is a Larry Craig encounter).  It did get a bit cold later in the evening when the darned weather turned absolutely mad (sorry, I'm from California, we don't know this 10 degree windchill stuff).  According to one of the extra security (brought in, no doubt, to keep away drunks like us without room keys), they ran out of gas and hid the extra portable heaters.  boo!  

    In all, a great hotel with a great staff!  I'll be back!

    04/01/08 | Link | Rating: 4.0
    28. Juni D.
    Most W hotels that I've stayed at are typically nicely decorated. The W New Orleans-French Quarters was left a bit short of that.

    While the hotel's architecture is very unique and quite appropriate to its location, the French Quarters, the  decor in the room left me a bit puzzled and disappointed by its poor quality and lack of taste.

    I can't quite explain how it looked, but even though the bed was nicely done,the room looked as if a hurricane had gone through. It looked as if the furniture and decor was run down.

    Despite staying in a Deluxe double room with a private balcony, the room was extremely small and left very little space to walk from one side to another.

    Worst W Hotel I've ever stayed at in my many years as a Starwood Preferred Gold member. We moved to the Westin Hotel the day after.

    10/12/08 | Link | Rating: 3.0
    29. Kimmy S.
    My visit began with the absolute worst customer service know to modern man.  Several phone calls into an attempt to change a reservation, I realized I was not dealing with "cream of the crop" talent here.  W refers to their employees as "talent".  The girl was so rude and impatient with me that I opted to hang up, polietly, and call back the next day. Thank GOD I had that option, otherwise, I'd be ashamed at myself for losing control.  I'm not EVEN going into detail here, I'm being very gentle. The girl who answered the phone each time I tried to take care of this was just NOT what I would consider talent, or even polite.  It took 5 tries, yes 5!, to just speak to anyone!  She answered, I voiced my request, and was put on hold each time.  I managed to speak with a manager-type, the following morning,  who was able to make the simple adjustment I requested.  I declined to go into detail re: said CS talent.  I'll see what happens when I get there.  

    Check in was uneventful.  Thank goodness!  But wi-fi was an issue and, anytime you're traveling for biz you NEED this, after waiting for what was surely 30 mins, I was finally hooked up. And it's not free. Not the end of the world by any means, but still aggravating.

    The hotel itself is beautiful, the location is STELLAR.  I'm a happy-go-lucky  kinda girl, but DANG!  Nobody wants to struggle through a hotel stay.  I'll give it another go, sure.  And I hope the comments I shared are/were helpful to this W.

    27/05/10 | Link | Rating: 2.0
    30. Bert H.
    Good reasons:

    1.  Definitely the best location for a hotel in New Orleans.  I was worried that the French Quarter would be "too touristy."  But the reality is that there isn't much to do on Magazine Street and places like that for somebody visiting from out of town - Uptown is for people who live in New Orleans.

    2.  So it's a great location for walking to Frenchmen Street and places like that.

    3.  This location is a lot more fun than the other W.  That looks nicer and obviously more modern.  But the patio at the W French Quarter is definitely the best patio/"living room" of any W I've stayed in.  That alone makes this the best place to stay in New Orleans.  I looked at some of the older hotels in the French Quarter (independent ones).  But they just had old wall paper and weren't as nice as the W.

    4.  Malek is a great guy (he's the "valet" and will help you out with anything).  I feel like he would have even been willing to travel around the French Quarter with me and serve as a free tour guide.  So he was well worth it.  Christine at the front desk was very helpful as well.

    There were some drawbacks:

    1.  It was very annoying that the entire courtyard was closed on Saturday night for a wedding.  Good thing that I (the guest who paid to stay at the hotel) didn't want to hang out in the courtyard for the evening.

    2.  The rooms are very small and average for a W.  But that's fine.  The courtyard and location more than made up for it.  I guess what is disappointing is that I stay in quite a few Ws, have the platinum SPG AMEX, etc. and they didn't give me a much much better room or go out of their way to give me an extra hour or two to check out on Sunday.  

    Overall, I would go back to this place again.  Very fun hotel.  Santa Fe, New Mexico could use a little W like this with an incredible courtyard.  


    27/09/09 | Link | Rating: 4.0
    31. R F.
    This is a two star review only because of its location - here goes.  I recently stayed here again and won't do so in the future - the positive notes are (1) location, (2) water pressure, and (3) politeness of valet staff - the negatives are (1) small room for the price, (2) room had TWO adjoining rooms to it, and I could hear the other inhabitants of those rooms (thin walls), (3) worn, chipped furniture, (4) trouble obtaining hot water, (5) obvious water damage and caulking in the bathroom - not expected in a W and also (6) lack of response of manager to whom I sent an email 4 days ago

    19/07/11 | Link | Rating: 2.0
    32. Amiee L.
    First off I am very glad I picked this out hotel outside of Bourbon St then staying anywhere near there....so the location is new a couple blocks from most things and about a 5 block walk over to the French Market area.

    Service: It was pretty off though it wasn't that the staff wasn't friendly it was that there was no follow through or they were under staffed. Our room was not cleaned the first night, when I told them the list of things that was wrong with our room the next morning the front staff girl was very friendly and told me it would be taken care of....then about 5 hours later when we got back to our room - nothing. The manager on duty couldn't get our room cleaned because the service had gone for the night so she was nice enough to bring us towels, extra Bliss stuff & some drink coupons.

    The valet: By far the nicest bunch of guys - they took care of us with their Acura service (which runs to 7pm) and then they have a golf cart service that will drop you off throughout the FQ until 11pm and they were very nice and accommodating

    The bar: It was very cool - our bartender was great and we were bummed that we only went in there the last night we were there....

    The room: It was small. It's a W hotel so I expected that. The walls are thin so you do hear more then you want to and our room faced the street so when people are yelling outside (which happens ALOT) you can totally hear them and it will wake you up.

    The property: by far the coolest part was the courtyard area and I can imagine as it gets warmer it's a very cool spot to hang out with friends...one of the valets did tell us that during Mardi Gras in the cabanas since they have mirrors on the ceilings of them...they get alot of "use"

    Overall: I don't know if i would stay at this property again but it was nice while we were there....

    19/01/09 | Link | Rating: 3.0
    33. Cheri. A G.
    Within stumbling distance to Bourbon Street how can you go wrong?   It is a typical W Hotel in style with it's funky lighting and decor.  

    The service is good and they only hire cute people.  I have stayed here several times and the rooms are quite large for a W...maybe we always get a suite...I don't know because my bf takes care of that stuff.

    Sometimes I wonder how I made it back to the hotel but it is easy to find.  Look for the W sticking out of the building.  That's how I do it.

    31/05/07 | Link | Rating: 5.0
    34. Dasha B.
    Felt more like a boutique hotel than a chain. Since I am partial to gray and purple color schemes, the decor pleased me. The front desk/concierge did not do a great job advising the person in front of me on restaurant recommendations, nor did he demonstrate much enthusiasm in doing so. The "living room," where the front desk is located, was useful for coffee in the morning, water in the afternoon, and the occasional apple.

    The room itself was nice -- plush bed and robe, pretty view into the courtyard, bliss spa toiletries and a spacious bathroom with walk-in shower. The funny W touches were everywhere, from the random kaleidoscope in the room to the phrases on rugs and whatever/whenever popping up all over.

    We especially enjoyed lounging and reading in the cabanas outside. The pool is tiny -- don't expect to bring 3 friends here and go swimming together!

    Overall, a satisfying stay, but nothing exceedingly exceptional.

    21/06/10 | Link | Rating: 4.0
    35. Kevo D.
    Stayed here during mardi gras and loved this hotel and the black marble bathroom, light dimmers, robes, and the window I had used to climb out straight into the courtyard. Hotel doesn't really care about noise so you could be as loud and wild as you want! Holla.

    17/04/10 | Link | Rating: 5.0
    36. Gina C.
    My boyfriend and I were coming from the Queen and Crescent, which is the worst hotel I've ever stayed in, so that may have colored my impression and made this seem like a destination of splendor and glory, but I do believe this is boutique hotel-ing at its finest.  Slick, minimal decor, great beds, friendly staff, free baby water bottles at the valet and fantastic Bliss products in the room.  (including face wash!)

    The location is outstanding, right around the corner from Emeril's  delicious Nola and walking distance to just about everything you could desire.  

    It's a bummer that you have to pay for wi-fi, which is why I'm giving it four stars.  Hotel guests should always get wifi for free, in my opinion.  But seriously this is the place to stay.

    12/01/10 | Link | Rating: 4.0
    37. Madeleine S.
    This was my husband's and my first stay at the W in the Quarter. We had a room with a king size bed and a balcony. The room was on the smaller end but nice. The only problem was that with the balcony being right on the street the sound level in the room was bothersome until the early morning hours.  

    The W cost twice as much as Omni Royal (where we stayed on our last visit) but lacks in charm, service, amenities and peacefulness. There is no lobby - just a check-in room. I love lavish hotel lobbies that make you feel like you've arrived somewhere special.

    The front desk staff at the W are young and inexperienced. There is no concierge.

    The pool area is nice but each one of the evenings we where there (Wednesday - Sunday) there were private parties in the courtyard so it was not open to the hotel guest. The party also ended up in the hallway right outside our room, with yelling, laughing even whistle blowing - hotel security did address it due to complaints from other hotel guests after about 1 hour of craziness between 1-2am.

    We ordered room service for our first breakfast (there is no restaurant on site) that was greasy and uneatable. The rest of the stay we walked over to the Omni Royal for their amazing breakfast buffet with omelette station in the Rib Room.

    My husband forgot his cell phone in the room after we had checked out. We returned before we left for the airport to pick up our bags and inquire in the phone had been found. They had their cleaning staff check the room and when they didn't find the phone, my husband got a key to check the room himself. Once back home, we called the following day to speak with their lost and found department - that was closed and we were asked to call back. We called back later in the day, but they were on a different call but would call us back. We never received a call back. We're still hoping they find the phone and which that their front desk staff would have been a little bit more interested in assisting us rather than greeting my husband upon his return from searching the room with a cheerful 'any luck?'

    I wouldn't stay at the W again.

    25/10/10 | Link | Rating: 2.0
    38. Rina C.
    super convenient location.
    room is also super small.
    service is great!

    two problems occurs while I stayed here
    1. no hair dryer in the room
    2. the alarm by the bed sounded at 7am ( I didn't set it) it woke me up and I was quite pissed. especially this weird looking alarm after I unplug it still continue to make noise.
    3. after the alarm sounded I called the whenever whatever and for 10 minutes no one answer the phone. so I gave up. call again at 9am spoke to the supervisor. she apologized and gave me some credit to make me feel better.

    so why I give 3 stars?
    I am a true believer of mistakes happens but as long as the company is welling to compensate or to correct the problem to make the customer feel better or happy then it's good customer service.

    17/12/11 | Link | Rating: 3.0
    39. Austin V.
    Very good service, whatever whenever is practiced regularly.  The courtyard is gorgeous and the location to all things on bourbon is fantastic.  

    However its not your typical W.

    Once you walk in, you will realize that its a converted hotel, not built specifically as a W hotel but turned into a W.

    For those looking for the quintiessential W hotel experience should check out W. New Orleans since in looks alone the W. French Quarter is lacking.  

    Paper thin walls do not help the situation.

    27/05/10 | Link | Rating: 4.0
    40. Sarcastic T.
    I'm pretty tempted to give the W 2 stars, but that isn't fair to the staff who were AMAZING. Everyone was super friendly and did everything they could to help us.

    However: our first room was on the third floor and right over Conti Street (alley) and it was like the drunk folks on the street were in our room, it was so loud. We were able to change rooms, but I've seen other reviews dinging this room. Seriously - address it already. Put in better windows, do something.

    Our second room was OK - smallish, the bathroom showed wear in a couple of spots but it was clean and the bedding was great. Our last two days in the room we started to notice the smell of cigarettes. Since the fourth floor is non-smoking, this didn't make much sense. We had to call twice and nothing was ever done about it. When we returned from dinner our last night, it smelled like someone had been hanging out in our room smoking - it was THAT strong. We were offered another room at this point, but really - we had to check-out in the morning. What a hassle!

    This was my first stay at a W and I really expected more of them.

    01/01/10 | Link | Rating: 3.0
    41. Julia B.
    This is by far the best hotel to stay in for a visit to the french quarter. Its walking distance to everything and the courtyard is perfect to just lounge around and meet up with people. I would know because i just got married here this past weekend! The hotel staff went above and beyond to ensure me and my guests had an unforgettable weekend. Especially David Astley, their complex catering sales manager.

    Advice to brides everywhere: the W hotels whatever/whenever service is the biggest help ever! Need your dress pressed? done! Need manicures? DONE! Need 25 orders of benieghts from cafe du monde delivered to your room on mothers day? DONE AND DONE WELL!!!

    I couldnt have imagined a better hotel to get married at. we will be returning to this hotel over and over again.

    12/05/10 | Link | Rating: 5.0
    42. Jenn M.
    It's a nice place, but I didn't think it was worth the price. The courtyard area was beautiful, though.  I prefer the Sheraton across from harrahs.

    27/03/12 | Link | Rating: 3.0
    43. Jav V.
    This W was pretty disappointing.  I liked the idea of it.  It's in an older building in the French Quarter.  I though it would have more of an authentic feeling than a mega hotel.  In the end, I'd prefer the mega hotel that was done right.  The room was pretty small.  The carpet was ugly and had stains on it.  The bed was pretty comfy.  The duvet cover looked like it might not have been washed between guests.  There were really no amenities other than the Acura car service from 8-5 which was nice.  The wi-fi didn't work in the rooms.  We were on the fourth floor facing the street and you could hear every word people on the street said.  The courtyard area looked nice, but was under construction.  Overall, it wasn't bad, but it definitely was not worth $180 something a night.

    Valet parking was also ridiculously priced at $34/night +tax.

    11/12/10 | Link | Rating: 2.0
    44. Janay M.
    The location wasn't the easiest to find but thank god I had a New Orleans Native to help me navigate the wild back alleys.

    The view from my room wasn't anything to wrote home about but the room was spacious and fulfilled all my needs.The room was somewhat small, but comfortable for a couple. The goose down bedding was incredible.

    The Hotel itself is a very charming and comfortable. Upon check-in, we were wowed by the ambiance of the entire hotel (the courtyard was breathtaking)

    The hotel is very close to Bourbon Street and everything was within walking distance.  

    All in all it was a great stay nothing to AMAZING but well worth the expedia discount : )

    03/08/10 | Link | Rating: 3.0
    45. Teri D.
    I have stayed at this W three times 2004, 2012 and 2013 and had a great experience every time. The location is great and the courtyard is beautiful. The staff is phenomenal and always super friendly.

    23/06/13 | Link | Rating: 5.0
    46. Anna C.
    Wonderful experience! My husband and I were staying there for the planning and duration of our wedding being held in the quarter. The staff was amazing! They were completely accommodating and allowed our entire family to take our wedding photos in the courtyard and the restaurant hosted our after party post reception. I would absolutely stay here again, to be honest I didn't want to leave. Thanks everyone and great job!

    13/06/13 | Link | Rating: 5.0
    47. Sherita N.
    My Mom and I stayed here while visiting for a few days. When we arrived we were greeted warmly and our bags were brought into the smallest lobby I've ever been in. After checking in we were told to wait a minute while they check on our room.  All the available seating was being used by other guests so we just stood there with our bags... looking cray. The concierge did ask us if we would like to go to the bar in the next room and have a drink but at that point I just wanted to put my bag up and freshen up before doing that. I noticed the folks that were sitting down giving me knowing glances and another gentleman that was standing nearby looking almost livid so I asked him how long he had been waiting for his room and he said 10 minutes. After 20 minutes we were finally given keys and directed to our room. I noticed another women check in after us and then she left, I thought she had already been given a room but saw her in the courtyard on our way to our room. I guess she knows the routine .They seriously need to get that together!  I thought it was a very stylish hotel , a bit on the small side but I like that. They could use a few more hooks in the bathroom. The walls are paper thin and just our luck there was a crying baby on one side and a loud TV on the other. I would suggest getting that check- in thing together and/ or automatically serving up complimentary drinks and snacks. I'm not sure what they can do about these walls at this point. The location is amazing but I would gladly stay in any of the other options instead .

    05/04/13 | Link | Rating: 2.0
    48. Chris L.
    I'm being somewhat kind on the stars and rounding up from a 2.5.  This could have easily been a solid four, possible five rating if it weren't for the fact that this hotel nickel and dimes the HELL out of you.  

    I would have been more pissy if I wasn't getting a good deal on the room (government rate), but if I were paying the full $250 a night for my room, I would have went ballistic.

    Money Stuff:
    Parking: $29--unless you have an SUV and it's $32.  Oh, but don't forget that the W is going to charge you tax on top of that.  The $29 is competitive with other hotel parking, but it still sucks beignets dust.

    Beverages: Bring a cooler, beeyotch.  Unless you want to drop $4 for an 8oz bottle of Pepsi from the mini-bar (or pony up for room service), you have no other method of getting a drink on site.  I lucked out and saw a Coke machine a block or two up the road when we were walking back from dinner and snagged one there for $1.25.

    Internet: I haven't had to pay for high speed internet at a hotel since 1998.  WTF is wrong with the W?  $14.95 a day for WIFI?

    Room Service: I LOVE me some room service.  I don't even mind paying a premium for the privilege.  But the W must be VERY proud of their food.  If memory serves me, a (very small) continental breakfast was over $15 before the huge service charge.  You're better off hitting the little cafe across the street, which is what I did.

    The room was very clean; very cool looking.  I was on the 5th floor, so I had two dormer windows that overlooked the courtyard.  The decor was minimalistic and stylish.  Instead of a cheapo Ikea type workspace, there was an big, chunky antique table.  Cool chrome lamps.   A full sized mirror that leaned against the wall.

    The bathroom was clean and bright.  The shower was the BEST shower I've ever had in a hotel.  The shower was HUGE, maybe seven feet long by three wide.  I wish my SO was there to test out the spaciousness, but alas, I was flying solo.  I'm a tall guy, so I'm used to hotel showers hitting me in the neck, but this one was over my head.

    The location is awesome; close walking distance to Bourbon St AND Decatur St.

    Other positives: Large, flat screen TV; DVD player in the room; If you could catch an angel, severe their wings and then have them stuffed into a covering made by a blind seamstress out of newborn calf skin, then you are one sick mo-fo---but if you DID, it would almost feel as good as the comforter and bed linens on the bed of the W.  F-ing amazing.  A large DVD library available at the front desk.  A Tivoli radio/alarm clock with an IPod dock (HUGE plus for me).

    The not so positives: The Tivoli radio/alarm clock with the IPod dock died within 30 minutes of use (but was replaced by engineering a few hours later).  The dish of candy (Hot Tamales by appearance) looked gross--I refuse to eat/use something that is not wrapped at a hotel.  Who knows where those Hot Tamales have been?  Someone could have held them under their arms for an hour before bedtime and then stuck them back in the dish.  They didn't have the ONE fricking movie that I wanted off of the list (Unbreakable).  Dude, if you have a  list of available movies, shouldn't they be "available"?

    I will probably stay here again.  I can bring a couple of 20oz Dr. Peppers with me; I'll bring my business laptop so that I can get WIFI covered as a business expense.  

    Overall, I expected a better experience with a hotel that tries to pass itself off as THE choice for service oriented facilities.

    11/04/08 | Link | Rating: 3.0
    49. Kevin N.
    Rumor is that they're renovating this hotel soon, and I'd say that the timing is pretty right in that regard: during this stay the faucet in the bathroom leaked all over the floor, I didn't get a bill slid under the door before checkout, and in general, things seemed a little off. In an ironic twist, not only have I stayed here before, but I'm fairly certain that they put me in the exact same room. Not earth shattering news, I realize, but an interesting coincidence if nothing else.

    You're still stumbling distance from plenty of trouble in the Quarter (if that's your bag), and it's still easy to grab a cab to and from this place (which I've found to be an extra bonus). For whatever reason, I seem to spend very little time in the Quarter when I stay here. And it's totally unfair, but having spent a little time in the brand new W in Austin, I could see why this one would be do for an oil change. Among the Ws, average doesn't really cut it. Here's hoping that my next stop here finds some new, exciting, and long overdue revelations.

    17/12/10 | Link | Rating: 3.0
    50. Cossette P.
    Being a SPG member I prefer to stay at W Hotels and most of them earned 4-5 stars.  

    Knowing that there's ongoing construction at this location first thing I asked the girl checking us in was to place us away from the major construction.  Yes, Ma'am.  With our luggage in tow we went up the 3rd floor and into our beautiful room.  We were impressed right away.  As I opened the shutters to look outside my jaw just about fell to the ground!!!  There it was blocking any possible view I can get.  The sliding chute thingy where they drop trash and scraps in to get it safely to the first floor!!!  Yes, my very specific request to keep me away from the construction was completely ignored!  I didn't know whether to laugh or get pissed.  I took pictures of this horrendous thing and sent dear husband downstairs to show the nice girls at the front desk.  Fortunately, Brian, the manager on duty took charge and put us up another floor up.  The room was a tad smaller but decent, overlooking the patio.  With the music blasting in the afternoon I wasn't sure if I liked it or not...at least they weren't playing rap!

    We opted to go "green" so we didn't have housekeeping come for all the 3 nights we were there.  I wished I had cuz the day after our arrival my husband noticed some ants crawling on my bedside table.  It's disappointing but they still deserve my 3 stars.

    28/02/11 | Link | Rating: 3.0
    51. Candi D.
    Chic, friendly vibe. Beautiful courtyard! I could just lay out there all day. Great location in the French Quarter. I liked this boutique hotel.

    24/07/12 | Link | Rating: 4.0
    52. Rene R.
    My daughter decided to celebrate her 40th birthday with friends in New Orleans during Jazz Fest 2011.  She recommended the W, since I'm an SPG member.  I booked two rooms, and three other couples booked there as well.  Initially, my daughter wasn't happy because she was near the construction that so many have complained about in these reviews.  They moved her twice, and on the third try she was happy that she had a quiet room.  Our room on the 4th floor, facing the courtyard was nice & quiet until the day we checked out & they began sanding the wall below our window.  Can't complain too much because it didn't start til 10:00.

    The manager, Brian, is professional and helpful.  If you have any problems, he's the go-to person.  I had left a photo album in a taxi coming from the airport & the receipt didn't have the name of the taxi company.  The desk helped me by looking up all the taxi companies that had white vans.  I got my album back the next day.

    The room was very comfortable & well maintained, except that we had to ask for service on Mother's Day.  They must have been short staffed.  

    We had one problem which was only partially resolved.  There were 6 of us going on a tour & we were running late.  We asked the valet to hail a van for us, and he offered to take us in the hotel's van.  When he drove up in it, an arrogant-acting man jumped in the back seat & said 'sorry, ladies... he's taking me.'  Brian said there was no reservation on the books for the van & that he would talk to the valet & find out what happened, but he never got back to me.  He did give us a bottle of wine though, which was something.  But I will never forget how rude that jerk was who jumped into our van, leaving us to search for our own transportation.

    On a positive note, the location is fantastic!  Courtyard is very beautiful & comfortable.

    17/05/11 | Link | Rating: 3.0
    53. Mark A.
    This W is smaller and with more of an intimate feel as others have noted. It's location is excellent and why I stay there yearly. Fortunately they are about to renovate so if you can wait until 2012 to visit here, do that. The excess use and wear and tear are showing. It is in need of a major face lift and glad it's about to happen. It was a 4 star rating previous years but sliding fast at 3. Hope to upgrade next time in town. But still a great spot to stay nonetheless.

    22/07/11 | Link | Rating: 3.0
    54. Mike A.
    Wait, this is supposed to be a nice hotel?

    Where do I start? 25 minutes to check into two rooms.

    Both rooms were supposed to be the same, but one was half the size of the other. Oh well.

    No TV remote anywhere. Call down, we'll send one up. Never comes.

    Things were okay until about 7am when the construction noise from upstairs woke me up. I opened the shutters to find the trash chute six inches from my window. Sounded like wheelbarrows full of tile and glass were being sent down. So much for sleeping in. Called the desk and asked why they put me in the room with the trash chute (the hotel was not remotely full). No real answer. Said they'd send an "accommodation" - never did.

    This "W" is very clearly some old hotel they did some renovating to, slapped their logo on, and doubled the rates. Skip this mess. There are plenty of way nicer places for the same money.

    24/02/11 | Link | Rating: 1.0
    55. BD P.
    Review by B

    Do not stay here!  This hotel is one of the worst hotel we have ever stayed at!!!! We had problem after problem after problem after problem our entire stay!  We would rate this hotel 0 stars if possible!! Staying here was a nightmare! Here is a list of everything that was wrong with this hotel:

    1.  Room was not ready when we checked in...we were told to walk around the French Quarter until the room was ready and was promised a call when ready which we never received.  Walking around for an hour would not have been a problem if it was not pouring rain! The hotel offered an umbrella for our use but apparently they were out of stock after they offered us an umbrella.

    2.  Room keys were not available when our room was finally ready and was told we would receive a call in our room when ready! We never received a call, we wasted 2 hours waiting in our room!

    3.  Extremely loud music was blasting in the courtyard from 9am - 10pm daily despite numerous complaints from multiple guests that they were unable to relax. The music was so loud you could hear it in the halls and rooms.  Finally after complaining 5 times over a period of 2 days the music was turned down to a tolerable level.

    4.  Acura car service was not available as they informed us the car was in the shop for repairs.  The hotel seriously only has one car?!? We made reservations weeks in advance for the car service!  We were told it would be back Sunday or Monday, we called to check the status both days but the car was still in the shop.  BS!

    5. The cable/picture quality was extremely poor and movie channels were not available.  The hotel sent someone to check it out, he came in tightened the cable and left.  He called us about 10 minutes later to see if it was working but it wasn't and instructed us to unplug and plug back in and fiddle with the cables...ummm isn't that your job?!?!?!  By the time he came back up to try again it was way too late in the night to even bother with it.

    6.  Day 3 of our stay there wasn't any hot water in our room! We went down to the front desk to complain along with a list of several things that were broken or disgusting in our room to be fixed while we were out.  The girl at the front desk promised to have all our issues addressed and fixed asap.  Only 2 of the items from our list were addressed and the rest were ignored!

    7.  Walls are paper thin...you can hear everything inside and outside the hotel!

    8.  Hotel staff is unresponsive and sometimes rude when complaining about something wrong with the hotel. 90% of complaints were not addressed!

    9.  The cleaning staff does a very poor job cleaning rooms and straightening up. Our room was covered in dust for days!  

    10.  The last day of our stay there was heavy construction being done to the restaurant, it was intolerable!  The construction workers started jack hammering around 10am! We called at 1:30pm to ask how long this was going to be going on and to complain about the noise & the jack hammering shaking our room the girl at the front desk was extremely rude!  She stated with a nasty attitude "You  think that's bad???? Try sitting at the front desk!  Construction was also extremely annoying when taking a dip in the tiny pool. Seriously what luxury hotel does major construction during tourist season?

    11.  As we were packing up on our last night we noticed that one of our bags of gifts we had purchased was missing from our room!  We immediately contacted the front desk with concern and anger!  We received a call back from the front desk a few minutes later that they were trying to contact a supervisor to get this issue resolved.  We had to rush out of our room to try to replace the gifts but the stores were closed!  We wasted an hour running around the French Quarter at 12am - 1am in the morning!  We went back to the front desk and were told that the cleaning staff must have thrown the bag out by mistake and would try to resolve the issue.  Why would the cleaning staff shift through our large stack of purchases and just throw one bag out?! The hotel did not offer to cover the loss but rewarded us some Starwood Points...we don't care about points!  We want our stuff back!  We spent hours picking out perfect gifts for friends and coworkers!

    When we checked out at 6am our issue had yet to be resolved we were told to check out the gift shops in the airport to replace the missing gifts.  We have yet to receive a call from the hotel supervisor regarding this issue and it's been over 12 hours!!!!!  We will be following up everyday until this issue has been resolved and all Starwood Points have been returned from our stay.

    Thank god we did not pay for this stay but used Starwood Points.  You would think the hotel would treat long time Starwood Members with a little more respect and try to insure their stay is pleasant and relaxing.

    Pros: Doormen and Valet staff were extremely friendly and helpful.  Hotel is in a great locat

    14/02/12 | Link | Rating: 1.0
    56. Karen K.
    Sorry....The W New Orleans spells DISAPPOINTMENT. My 4 night stay there included MAJOR construction below my room EVERY day. Jack-hammers, drilling, breaking of glass. I made a long trip to enjoy a vacation, and was greeted by this mess. I was not alerted prior, and honestly during this time, they shouldn't even sell rooms. When speaking to the manager, I was given a "slight" discount, but it did not make up for the fact I was more tired than ever while visiting this wonderful city. Shame on The W....Starwood points or not, I will not visit again.

    17/03/12 | Link | Rating: 1.0
    57. Shradha A.
    I'm a big fan of the W chain and being an SPG Plat, try to book the W in whichever city I'm visiting. But 2 W's disappointed me recently and this is one of them (W Union Square is the other one).

    I do give them a star for trying, but this place is just focused on events and not their guests. The courtyard is beautiful and I loved hanging out there Saturday night, but the room itself is cramped and with insects! The cordless phone is broken and the sink was broken!

    They started using their leaf-blower at 8am and so loud, that even neighboring buildings could hear it. 8am!?!? Shouldn't they wait at least until 10am when most people will be awake!?

    Some of the staff is friendly, but we got caught between a manager who could be working at a gas station and not care (Malishia - sp?) and very junior intern-type receptionists. The W needs to do a better job staffing all their hotels - especially in places where you rely so much on the front desk for help, guidance and advice!

    The one shout-out is to Stacy, who tried to apologize for Malicia's behavior and told us lots of guests have been complaining about her attitude problems...

    Oh and the Acura service only runs until 5pm now and during our 3-day stay, wasn't around a single time for us to utilize. I don't know if they just keep it hidden to save gas...

    07/06/09 | Link | Rating: 1.0
    58. Tracy L.
    LOCATION: Close to Bourbon. Next Chart House bar, an Asian massage place (reflexology), couple of cafes and some shoe store.
    ATMOSPHERE: Beautiful drive way with glowing blue glass globes in the ceiling. Small hotel with a tiny lobby that had some couch seating.
    ROOMS: Nice. We had a street view but not much of a view as it's on a quiet street. Some noise from the renovation construction but not enough to hinder our comfort. Clean small room with a fridge and nice flat screen.  Bathroom was big though with an odd shower set up where there was no divide between the shower and the rest of the bathroom so it was one continuous floor... odd. 2 robes available and of course the signature Bliss bath products. Complimentary Starbucks coffee to brew in room.  Flat screen TV with DVD player. Ipod dock with speakers to play your Ipod in room.
    AMENITIES: Free wireless internet available in the lobby only. Also in the mornings free coffee also available and free flavored water during the day. A small outdoor heated pool and a beautiful courtyard.  No gym but you are allowed access to the gym in the W New Orleans which is a very, very nice gym and big for a hotel gym.  We used the Acura service when we switched hotels to the W New Orleans without any problems.
    SERVICE: EXCELLENT! Due to renovations at the time making the bar and restaurant unavailable we were given a complimentary bottle of wine (white or red) and 2 sip cards to be used at the portable they have during certain hours of the day on Fri-Sun even though we weren't staying there during those days the concierge gave it to us anyways since we were still going to be in town! How nice! When we used it it was basically an open bar! They didn't even check the sip card amount which is 1 drink per card and gave us extra drinks! Wow!
    One issue though with service is when we first arrived we were supposed to have our luggage brought to us but it took forever and we had to get to dinner. We went back downstairs to see what was going on and they had left the luggage unattended by the car park desk. We just brought it up by ourselves instead.
    NOTE: Book well in advance. We lucked out and got a room a month beforehand due to cancellations. It's small hotel so availability might be an issue. Also if you are an SPG member remember that you can request no room cleaning in order to earn 500 SPG points per day. NONE of the W's mention this but it is available.
    CONCLUSION: Of the W's overall, ranks in the top of our list of W's. Great service and staff. Excellent location. We will visit again especially after all the renovations next time we are in New Orleans!  (but prefer the W New Orleans out of the 2 W options)

    08/05/12 | Link | Rating: 5.0
    59. Anne M.
    In theory it has everything you need, but in practice it leaves much to be desired.

    On service:
    The staff don't communicate with each other, so the front desk didn't know we had reserved the car (the hotel provides an Acura SUV for guests to share) even though the driver did. When we left something in the courtyard, the front desk said the "loss prevention officer" was gone for the day at 10am and she didn't know where the lost and found was so she couldn't go check for us. After we had confirmed a late checkout with the front desk, we got two knocks from two different staff telling us we had to leave the room and then saying that the front desk didn't make a note of our late checkout.

    There were a few individual staff members who were very helpful. But the front desk is shockingly useless and no number of good deeds from other staff members could make up for the obviously poor management.

    On infrastructure:
    The walls are paper thin, and the plumbing is such that your toilet runs whenever the person in the room next to you flushes. The TV reception is fuzzy.

    The pool is the size of a 6 person hot tub, but the courtyard is lovely and a nice place to chill with a drink (which you have to get from a bar down the street).

    The location is great, right in the Quarter - but the location and the courtyard are the only big pluses. I would not stay there again.

    08/06/11 | Link | Rating: 2.0
    60. Jill G.
    My boyfriend and I stayed here our last three days of our road trip through the south. We stayed in some pretty rustic places along the way. This was a sad experience. The hotel was a mess, our room was dirty, falling apart, nothing worked. We called many times to have menus sent up, nobody came. Our flat screen tv never worked. We called to have somebody fix it and nobody came and they actually charged us for movies, which they promised to take off and never did.
    When I got home to see all of the charges, I called and was transferred back and forth 5 times. The women I finally got said it was too hard to go onto previous reservations?!? We will definitely be staying someplace much smaller next time.

    26/09/11 | Link | Rating: 2.0
    61. David B.
    Supposedly they have recently finished a remodel.  The hotel is boutiquey and has 5 floors fitting in perfectly with the French Quarter.  I Enjoyed my stay here and will be back.  It's in a great location and reminds me of the Mondrian south beach.  The staff is excellent.

    02/09/12 | Link | Rating: 4.0
    62. Dan W.
    Have stayed at the W in NYC (three of their locations) and was very impressed, especially by the one near Union Square.  Slick, modern, clean, and full service.  The W in the French Quarter seemed more like a fancy Hampton Inn.  A bit seedy and tacky.  Service ok, but nothing special.  In the future I would opt for the Monteleone or other local hotel.

    15/11/12 | Link | Rating: 3.0
    63. Phil B.
    Stayed here over NYE 2011.  Great location in the French Quarter.  Within walking distance to Bourbon St, Jackson Square, Moonwalk, Cafe Beinet/Du Monde and all stops in between.  Great customer service from everyone - front desk, bellhop, and valets.

    Rooms are nice but about NYC size. Docking a star for no lounge or in-room wifi.

    04/01/12 | Link | Rating: 4.0
    64. Scot M.
    excellent staff and location !  serve great food and enjoyed the atmosphere.  Rooms are a little small but consider the location

    20/04/13 | Link | Rating: 4.0
    65. John O.
    My most recent stay at this hotel was during Halloween 2009!  By the way, if you ever decide to go to NOLA for Halloween, I highly recommend it.  I had so much fun!

    I have been to this hotel many times and due to the fact that the hotel was converted from a mansion and that it is old, expect some flaws.

    This is my fourth visit, and although the rooms are small, and there seems to be a sort of renovation with some of the furniture and bedding, the AC leaked and the toilet kept running after you flushed.
    On the bright side, they did get new TVs and the carpeting looked newer.

    If you are paying full price for this hotel, expect some problems that will leave you with a sour face. You should not have to call the front desk for problems that are persitent all the time.

    Overall the hotel is nice and had a lot going for it, but calling maintenace to fix problems with the room is not on the menu for a fun time in New Orleans!

    The staff must be new and perhaps under new management.  Everyone was welcoming and always asked if they culd help in anny way.  The outdoor courtyard has a new look to it as well.  

    I would have to say that this hotel has a lot going for it.  It is much smaller than some of the other hotels nearby, so you will have a more personal experience.

    I had to switch rooms two times.  The first room was a courtyard room that opened to the balcony.  The room was very nice and spacious with two double beds.  I switched the room due to condensation from the AC.  They upgraded me to a suite the next day but for only one night.  That was fine, it was a very nice room in what they call The Carriage House with an outdoor courtyard with hot tub.  The next day I settled for the standard room since the hotel was full.  It was a bit larger than most of the other standard rooms but since I payed for the room on points, they said that they would credit my account for the point difference as well as a 2K extra points for the hassle.

    09/11/09 | Link | Rating: 4.0
    66. elanya m.
    My friend stayed here a little under a week and had problem after problem...yes the hotel is beautiful both inside and out but don't let that fool you.  
    For instance one night we called down to have our car pulled out of the garage approx. 10 minutes before heading downstairs and what a surprise it was when it took an additional 30 minutes for it to come out.  The bellman kept saying  "we are totally slammed", YET  there wasn't one other person out there waiting for a car so I don't know what the heck they were talking about.  My friend actually proceeded to walk back there to search for his car...WORST WAIT EVER and I park in NYC and PHL all the time!


    Maid service arrived late
    mini bar was never restocked the entire trip
    For the money you will spend go elsewhere.



    13/07/11 | Link | Rating: 1.0
    67. Farrah A.
    If it's class, comfort and excellent service you're looking for, then W New Orleans - French Quarter will certainly deliver.

    I scrambled all over Yelp in search of a hotel that would not disappoint. I'm not too picky with my hotels, but when you're traveling with a little diva, one must plan accordingly. Amongst the sea of reviews on N.O. Yelp, a lot of the more aged hotels were said to have thin walls, A/C issues and no-pet policy. I was only left with a few boutique hotels in mind; but no complaints here. Once I came across W's page on ol' Yelp, I was pleased and booked my one-night stay via Hotels.com .

    This W differs from the other locations; rooms are a bit smaller in size, though I never felt cramped, and though the interior design, decor and amenities are trendy, the exterior and pool area still keep with N.O.'s historic look.

    For check-in, pull up to the valet but don't take out your bags and bring them into the mini-lobby. Rooms are actually located to the left of the lobby and hotel restaurant, Bacco.

    My standard room ($139/night) was in the corner, far from the elevator--just how I like-and equipped with a plush king-size bed, extra pillows, flat screen, iPod station, Bliss bath products, and a large restroom with stand-up shower ... and much more: starwoodhotels.com/whote… And it was a lot larger than I anticipated.

    Don't forget your workout gear (ahem, eat a lot of beignets?) because they have a workout room, and also your swimsuit. I only checked out the pool located on theground level complete with small grassy areas, cabanas and lounge seats. It was a Sunday night, so not much of a scene, but I'm sure weekends make for better people-watching.

    As mentioned, W New Orleans - French Quarter is pet-friendly. Keep in mind, they require a $100 non-refundable cleaning fee and $25 for additional nights. I didn't know about this when booking my room, and it was too late to turn back once I caught it on their site. The P.A.W. - Pets Are Welcome amenity offers the following: dog walking, custom W Pet Bed, pet treat. Also--according to their site--you receive a welcome packet with a pet toy, W Hotels pet tag, clean-up bags, food/water bowl, pet-in-room door sign, special treat at turndown and, and a letter explaining the pet services, such as pet-walking and grooming. For that $100 fee, I was pleased to read this ... but ... we didn't get *any* of this. Thus, the one star deduction. They also have a 40lb limit for dogs, so keep that in mind. And as other reviews mentioned, there was a small dust issue. Not too big of a deal since I only spotted it below the nightstand on the glass and ice bowl tray (which I didn't end up using).

    I'll still book my next stay here. It was a comfortable, accommodating with excellent service and so many amenities that I've yet to check out.

    09/08/09 | Link | Rating: 4.0
    68. Stephen T.
    Just stayed here for six nights with my wife and kids.  Very cool hotel with a great vide.  Service was fantastic.  Walking distance to so many places.   Only complaint is that the rooms are small and not sound proof, thus it is tough to sleep in in the AM.   But who goes to New Orleans to sleep?

    31/10/13 | Link | Rating: 4.0
    69. Crystal H.
    This is our new go-to hotel for when we come to New Orleans.  

    This was honestly the BEST staff I have ever encountered at a hotel.  They will bend over backwards to get you anything you need.  

    The hotel is absolutely beautiful, even though there were renovations going on.  They worked durning the afternoon, and were gone by cocktail hour, so we barely even noticed anything was going on.

    Adorable lobby, affordable valet parking, AMAZING courtyard, fantastic location, nice pool...just an overall great staying experience.

    27/04/11 | Link | Rating: 4.0
    70. David W.
    Location, location location!

    Located in the 300 block of Chartres, you are really in the heart of the French Quarter. A 2 minute walk to Bourbon Street, it is by FAR the best New Orleans location for any of the Starwood Properties.

    I have stayed here 4-5 times in the past 3 years.

    The rooms are on the smaller side of any "W" I have ever stayed in. Although the location is not as good, the "W" on Poydras has much nicer rooms.

    Not only are the rooms on the small side, the walls tend to be a bit thin.... and several rooms I have stayed in are close to a rather noisy elevator.

    The staff is hit or miss. Two years ago, I needed to send something via fed ex. Despite assurances it would go out that day, the front desk didn't get my package to fed ex for two days... resulting in stress and a big headache for me.

    As a Starwood Platinum, I have been told I've been upgraded, but never to a suite. In fact, I don't know if the hotel even has suites.

    If your a Starwood Junkie like me, I would book the W French Quarter if you can get a good rate. If not, the Sheraton on Canal has nicer rooms, is usually cheaper.. but the location is not as desirable.  The Westin is also a nice choice too... but again, nowhere near as great of a location as the W French Quarter!

    13/03/10 | Link | Rating: 3.0
    71. Paige C.
    This location is right in the heart of the French quarter and has easy access to great bars/restaurants and it's a quick walk (or stumble, depending on the time of day) over to Bourbon Street. My husband and I stayed there for a few days including New Year's Eve so we expected a little bit of craziness going on but staying in a room with cardboard walls did not attenuate ANY of the noise. On one particular night I got to hear the guy in the room next to us bring home two very ahem..loud...ladies and enjoy their company, with some nice gangster rap music playing. I will say after two hours of this, I finally called the front desk and they were very obliging and asked the guest to turn off the music.
    My husband lives in Starwood hotels (no, really-52 weeks out of the year) so we were upgraded to a suite in the courtyard overlooking the pool area. We stayed at the hotel post-renovations and everything was done. Kudos to the designer for coming up with such a sleek, modern interior to the room but it's very clear they chose aesthetics over function (i.e., narrow plantation shutters instead of doors, small bathroom, oversized furniture which wastes space but otherwise looks cool.) The suite was super small and the bathroom was designed for a small person, which unfortunately my husband and I are not. Additionally, the ONLY mirror in the entire room is in the teeny tiny bathroom, so forget trying to do your hair or make up if the bathroom is otherwise occupied.
    We did have a fabulous private patio area with hot-tub. If you stay here definitely, definitely, try to get a room with a hot tub.
    The other downside to staying in the courtyard suite is that the doors open right up to a common space so you literally have to have the shutters closed AT ALL TIMES lest you want to give other guests a free show.
    My only other real problem with our stay was the lack of housekeeping. The shower drain had hair in it when we arrived and it looked like they hadn't swept. For the duration of the stay the most housekeeping did was give us some new towels and make the made. For the amount of money you pay here a free mint, or a quick vacuum wouldn't have gone astray.

    Bottom Line: This place is all about location. It has a great vibe and looks pretty cool it's just not the most homey and relaxing place to stay.

    09/01/13 | Link | Rating: 3.0
    72. Dawn Z.
    Great stay!  The staff was so friendly and willing to help. There is construction going on which did not affect our stay but you could tell the staff was trying even harder to make sure everyone had a good stay. Room service comes from a neighboring kitchen I believe, but why would you waste your time & money eating in your room when you're in freakin' New Orleans?  So no big deal to us. We didn't hear any construction noise except when we were outside, plus it doesn't even start until 9 or so.  The courtyard was cool, modern with a small pool. Great location in the quarter but also within walking distance to the CBD & convention center.

    29/04/12 | Link | Rating: 4.0
    73. Jessica A.
    Just had a very pleasant stay here.... too bad that I had to leave so early in the morning, I could have slept ALL DAY in the bed -- it was SO comfortable. :)

    I've stayed at plenty of W's over the years. And this property did not have the snobby service that I've experienced at so many others. Everyone was very friendly and service-oriented -- from check-in to the valet guys...to the cocktail server at the pool... everyone was very friendly to me. (Much appreciated -- the snobberie at other W's bug!)

    I saw on my iPod touch app that I was upgraded to the Spectacular room prior to check-in (as an SPG Plat), but it didn't stop me from still inquiring about any Carriage House upgrades. :) Unfortunately those were not available.

    But I really did like my room! The 2nd floor Spectacular room was spacious enough for 1, and it had a cute little table and chairs on a private balcony overlooking the courtyard area. (Which by the way is BEAUTIFUL at night!)

    The lobby was absolutely tiny -- the tiniest lobby I think I've ever been in. David W pre-warned me that the lobby was the size of a hotel room. Ha!

    Food in Bacco was divine again.... love that place. Friendly service there as well.

    Whatever, Whenever service was FABULOUS.... and friendly when they called me for my 4am wake-up call. AND they had my wheels out front ready and waiting for me.

    I really enjoyed staying in the center of everything in the French Quarter... but you should know that this definitely is a smaller W property. They do not have a fitness center on-site... and there definitely are less rooms here than other locations.

    This would be a great place to stay again with my husband for a fun weekend. But... if it was a "Girls Getaway" weekend, I may look at staying at the W Poydras.

    All in all... a great stay!! (Loved the bed... and nice larger bathroom.)

    07/08/10 | Link | Rating: 4.0
    74. Gaddiel T.
    This is the smaller W of the two in New Orleans. This W has 97 rooms. The rooms are nice and spacious as what you would expect from a W hotel. The elevators are a little small - fits 5. The outdoor pool is nice and clean but a bit small too. The staff are great too and they try to please as they could.

    08/11/13 | Link | Rating: 4.0
    75. Jeremy O.

    At check-in, the staff assured us that the construction would not affect our stay. But oh, by the way, there's no restaurant or bar here. "Uhhh, well it's still our vacation. Let's just go with it honey."

    The next morning we woke up to the sound of angle grinders and jackhammers...directly beneath our room!!! We paid full rate for this stay, booked weeks in advance and they put us in a room directly on top of the noise?!? We saw several people check in after us, so I know it wasn't the last room available either.

    Called hotel staff, and they said they might be able to move us to another room, later that day. Maybe. Gee thanks.

    We also ordered room service. "It'll be there in 35 minutes or less." 50 minutes later...nothing. We eventually left after waiting for 1 1/2 hours to get to an appointment, but NEVER saw our breakfast.

    The beds are also not the famous mattresses that you find at every other W hotel. No pillowtop, and very uncomfortable. When we called down to ask for an extra pillow the second night, we were told that none were available unless they ordered some from another hotel. To the staff's credit, they eventually brought pillows 2 hours later, but what hotel doesn't have extra pillows on site?

    The staff we spoke to did seem to be trying their best. I place the blame on whoever is running this hotel for running a pathetic overall operation. Improvements are necessary, I get it. But you should still have some respect for your paying guests. My opinion of W hotels has forever changed.

    23/04/12 | Link | Rating: 1.0
    76. Leah P.
    My favorite hotel in New Orleans. Had been a while since my last stay and the renovations only increased my love for this hotel!
    Wonderful service, very clean, perfect location - am always so sad to leave!!!!!

    28/09/12 | Link | Rating: 5.0
    77. Karim B.
    Pros: very friendly staff, from receptionists to waitresses at SoBou to drivers. Great location.

    Cons: the hotel is not finished. We booked a king bed but they put us in a double bed saying all the kings were booked (???). Got to the room : bed was not done, room was dirty. Got another room and moved to a king bed the day after. There was nothing in the room, not even the usual book with room service (is that even available?).

    Gym? We were told it was done. I showed up:5 workers were there painting the walls. Went back to reception and they said they didn't know(???). Went to gym of other W instead.

    Business center? Not here. Had to go to Sheraton to print boarding passes.

    Quiet? Nope, walls are thin, you can hear everything.

    Crowd? Don't know. We mostly saw construction workers going up and down. And by the way the elevators are scary.

    Pool? Tiny but ok, although we didn't use it.

    Also HD channels never worked, water was either cold or hot in bathroom (it was boiling hot on last day... impossible to take a shower).

    Will not go back.

    06/09/12 | Link | Rating: 1.0
    78. Tara K.
    As with most W's, this hotel is eclectic and caters to a "hip" crowd.  It's basically
    Starwood's version of a boutique hotel.  The decor is different and not for all.  The rooms have a fun house mirror that hides the TV and a giant piece of artwork that comes out from the wall.  It also has a frosted glass door to the bathroom, which hides nothing and can be embarrasing depending on who your traveling with.  I don't really understand this trend with glass bathroom doors, but then again, I'm not in the "hip" crowd.  Overall, I found the room to be clean and comfortable, but alittle on the small side.

    Only ate at the restaurant for breakfast, but food was good.  Ambiance/decor is pretty nice.  Would have liked to try dinner here, but never made it.  Our room came with continental breakfast, which is box of cereal, yogurt and 2 pastries.  Not worth paying extra for continental breakfast, but if it's included it's not bad.

    Service was spotty.  Generally very courteous, but slow.  Check-in takes long, so if there's anyone else in line, take a seat, it will be awhile.

    Great location.  2 blocks to Burbon St and the river.  Less than 10 min walk to the casino and the French Market.

    The remodel is now finished, so no need to worry about the noise complaints in other reviews.  In fact, since it's 2 blocks from Burbon St, it's really quiet here.

    30/09/12 | Link | Rating: 4.0
    79. David E.
    It was undergoing a major renovation while I was there, so the aesthetics and amenities were not up to their normal standard.  Location is good, close to Bourbon Street and the central business district.  The property had potential, but given all the construction that was going on it was hard to tell.  The staff was really nice.  Pool area and patio was quaint but stylish and enjoyable.

    Major Complaint:  The bathroom was horrible, no excuse.  The toilet was backed up and they could not seem to fix it..  The water that came out of the sink smelled and was nasty, and was warm, even from the 'cold' faucet.  For a hotel this expensive I expected more, and my expectations weren't all that high to begin with.  If I had paid full price I would have been really pissed.

    25/06/12 | Link | Rating: 3.0
    80. Paul K.
    Decent hotel in the French Quarter, convenient to both Bourbon and Canal Streets. The hotel just underwent a remodel, so the rooms are pretty new. They were also quiet given the location. On the downside, I'm just not a fan of the W scene- it's very hipsterish and cool, but not very practical. For instance, the bathroom door is glass so if you want to take a leak in the middle of the night you wake up your spouse. Or the computer desk is cool, but not very comfortable. Also, $12.50 for a Heineken from the minibar? I knew Minibars are expensive, but that's highway robbery. Lastly, the staff was friendly but slow- continental breakfast was a 45 min affair. But everyone tried very hard and was very cordial.

    09/10/12 | Link | Rating: 3.0
    81. Prosperity X.
    I never stayed here but the outside when I encountered it along my walk... Oh I had to save this and remind myself this is the place I wanted to stay on my next visit! so romantic outdoor gates!

    15/11/13 | Link | Rating: 5.0
    82. Jennifer R.

    26/12/14 | Link | Rating: 4.0
    83. Dan G.
    The W in the quarter was our home during our NOLA stay.

    Due to our somewhat early arrival, our room wasn't ready. We grabbed a disappointing lunch at the Gumbo Shop and by the time we were done, they were ready for us. We had a nice courtyard king room that had a big balcony that overlooked their beautiful courtyard. We scored this room with my wife's SPG upgrade and it seems the interior balcony ones (nothing to see from the ones that face the quarter) are your best option.

    I was really pleased to see that this W has a green initiative where they will not clean your room, but you can get whatever Bliss refills you need or fresh towels. And we got Starwood points for it too. Our room was a nice standard W suite. Sleek lines all around. French doors to the balcony. We had a huge bathroom with two counters and mirrors and a glass shower. As always, storage space was lacking at this W too. The bed was soft and comfy. As SPG guests we got two Fiji waters, which we needed on these hot days. If you need to work, the desk was right next to the TV. The TV didn't get Showtime, NBC or ABC, which sucked since the Finals were on. Since the Ws don't exactly bowl you over with their service, it wasn't even worth the call about it.

    Our bellman was probably the best guy we dealt with. He chuckled when he saw we had a balcony and reminded us that there were a few weddings at the hotel that weekend. We checked out the pool just below us and it looked like a scene out of spring break. People were just jam packed in there drinking Coors and Lite from the case. Guess we won't be hitting the pool. So, on our first night things got interesting. Phone rings at about two. I hear the frat boys partying next to us trying to call their friends. I'm scrambling around the room looking for the phone since the cordless next to the bed doesn't work. We can hear people outside on the balconies next to us and they're loudly partying. Once I located a phone that worked through my sleepy haze, I called down for them to get that shit in check. Now, as anyone that's joined me for BAS can testify, I'm all for having a good time. But, my frat boy days are mostly behind me (Lambda Chi Alpha- Epsilon Psi 810). Fat, drunk and stupid is no way to go through life son. To their credit, the W shut that down quickly. Aside from that episode, we slept well every other night.

    You trade substance for style with the Ws. It is in a great location and we were able to walk everywhere we needed to go. We spent less for a huge suite at the Ritz in Denver that included valet and breakfast. So, it seemed a little steep. Still, we liked it. But, they can improve on things.

    21/06/11 | Link | Rating: 3.0
    84. Jim S.
    Note- This W is a bit more of a boutique like inn as opposed to their other hotels.
    That is not to say it doesn't have the W vibe, Rooms are very modern whereas the exterior looks like classic vieux carre, While that is a bit of a contrast when looking at this place, who cares? The location is outstanding, Their bar staff  makes awesome  artisan style cocktails, and are eager to please. The pool is heated and there are interesting types loitering in that area. Props to Ariel at the front desk. Very cute and accommodating for our group. All in all pleased with service at this facility run by the famous Brennan family,
    Taking one star off due to thin walls in the bedrooms. Hard to sleep here, but I guess that is par for the course when staying in the Qtr.

    17/12/12 | Link | Rating: 4.0
    85. Jennifer S.
    First, I would like to say that the employee that checked us in was incredible - great personality, professional and extremely customer service oriented.

    Because of my Platinum status, we were informed that we were upgraded to a Penthouse King...we were really excited about this thinking it would be a really nice room.  However, that was not the case at all!  The room was extremely dark...one small window down a narrow, unused hallway and frankly, just depressing.  I would think a Platinum guest would at least get a room with a nice view.  The paint needs to be touched up and it just didn't seem like the typical "W Hotel" room.

    Upon check-in I selected the points as my Platinum amenity, but the front desk employee also offered us the free continental breakfast in the restaurant.  We were very appreciative and excited to try it Saturday morning since we woke up too late Friday morning.  When we arrived at the restaurant at 8am we were the only ones there.  We informed them we had a coupon for the free continental breakfast and they seemed bothered that we were there.  We sat down anyway and then ordered drinks...which took forever to arrive.  The waitress was slow, unprofessional and bothered to help us.  After 20 minutes with only drinks, we spoke to someone else who sat at the back of the restaurant and watched it all happen and told them we were leaving and would be happy to pay for the drinks we didn't bother to drink.  We ended up going to breakfast down the street and had to spend money that we should not have had to spend since we had a coupon for a free breakfast.

    Needless to say, I was very disappointed by our stay!

    23/12/12 | Link | Rating: 2.0
    86. Creighton H.
    It was awful. I am so bummed... We completely expected a better experience.

         When we arrived (after the 3 o'clock check in), our room wasn't ready. Ok, not a big deal. We left our bags at the front desk and went to explore the city.  When we came back, TWO HOURS later, our room still wasn't ready...Really? Once the room was hurriedly put together, we had to wait another 40 minutes for our bags. We would have had to wait longer, but I went downstairs and found them sitting outside by the valet/pool/ driveway area.... Good thing New Orleans is an honest city and no one walked away with them...

        The room was ok. We had a 5th floor, "Spectacular" room, on the courtyard.
    Pro's: comfortable bed...thinking, thinking....ok, the beds were about the only good thing, if they had been clean. Tiny closet, no dresser drawers, only one luggage rack, so bags were on the floor.

        Bathroom was a lesson in poor planning.  Tiny.  No place to hang towels or even counter space to put things. All frosted glass which is a bit awkward for privacy reasons. Then, there is a giant frosted bow (yes, a bow) on one side of the mirror. Forget, two people getting ready at the same time, or two people in there at the same time, or someone with a waist size larger than a size 8. Oh, and only one soap, so be prepared to share.

         Day two, we experienced the pool and restaurant, SoBou.
    The pool is small, but really nice when you need to clean off, because don't expect housecleaning to get to your room before 6pm. Yes, 6. Not fun to come back to an unmade room and want a shower after a hot, urban day of walking. Eventually, we just took clean towels and skipped the cleaning, got ready, and tried the restaurant. Again, a disappointment, though my son enjoyed the chicken. Wine was fair, but my shrimp was extremely salty and the bread burned...burned black...how can a chef plate black bread??

    Anyway, I will say this: the best thing about the W French Quarter is the Fleur de Lis restaurant across the street. They had great service and delicious food. Pancakes were divine, and I'm not a pancake fan.

    Oh, and as a I write this, I have just received a notification we have been charged for something from the mini bar.... Yeah, we didn't use the over priced mini bar.

    28/07/13 | Link | Rating: 2.0
    87. Rick F.
    Serious disappointment! cockroaches in the room! Front Desk service was similar to the airport TSA uninterested. I asked for an upgrade and was told not going to happen, yet the folks next to me were told, many cancellations due to the storm and we have plenty of rooms available, interesting....... When I pressed for the upgrade again I was told to check back tomorrow, I did first thing and the same uninterested person said the same, not going to happen.

    I must add that the location was perfect and the Acura car service was great.

    Oh and the restaurant no longer exists and was told I could have menu's to restaurants that deliver if interested! I would have stayed some place else had I known this in advance so I asked why this is not told at the time the reservation was made, they said well you have to click here then click someplace else and your right its not very easy on the website to get that information.

    12/09/11 | Link | Rating: 1.0
    88. Seung Eun C.

    My husband takes his membership status very seriously so decided to write a long detailed report of our stay at the W.  The manager quickly responded and was apologetic and also refunded us.  He promised to look into and resolving all the matters.  This shows that somebody is listening.  


    Just because it's a W, doesn't mean it's gonna be good.
    In fact, this place was horrible =(
    More like a motel!!

    We had a 4 day stay but left after 1 night.  

    Our experience:

    No one to help with our bags upon arrival.

    Husband takes off his shoes in the room and steps onto WET carpet.  Nasty!

    Bathroom sink is clogged

    Elevator is loud with dented doors.  Looks & sounds like a service elevator.

    Cheapest blow dryer ever!  Careful, it will fry your hair!

    Takes FOREVER for the hot water in the shower.

    Restaurant / Bar closed for renovations.  
    Isn't that the reason people hang out at a W??????

    And the WORST??  

    The walls are so THIN, you will hear everything and everyone!!!

    People to the left were watching Indiana Jones all night and the guy to the right was snoring like he was in the same room.

    We checked out the next morning.

    Seriously disappointing!!!!!!!!!

    p.s.  let me be fair...  2 good things:  Bliss toiletry and Quentin the helpful driver..  That is it, folks!!

    14/10/11 | Link | Rating: 2.0
    89. Melissa M.
    LOVE. It was every thing we had expected. VERY friendly staff. We arrived early per-check in time 9am, they gladly held our bags for us, they took our number and called us when a room was ready. We strolled around the quarter and had some lunch, within a couple if hours we got the call the room was ready. We came and went all day, shopping, eating....EVERY time the door man recognized and greeted us.

    The room was larger than I expected, it is a historic building in the French Quarter, therefore I figured it would be small quarters. Our room was spacious and very clean.

    The hotel is under renovation, the staff alerted us to the unavailability of the hotels restaurant and bar. NOT a problem! Who in the heck orders room service and hangs out in the hotel bar when the all the French Quarter has to offer is just foot steps away!!!

    The court yard is beautiful and serene. It was a wonderful place to sit and sip on my Cafe Du' Monde Frozen Au Lait and yelp away!

    The decor was modern. The room was comfortable. The bath was spacious. It was everything I expected from a Starwood property.

    Would I recommend a friend? Yes! Maybe two or three! We have found our new "Go-To" hotel for all our stays on the French Quarter.

    20/03/12 | Link | Rating: 5.0
    90. Primo L.
    W French Quarter is a great hotel from which to launch your New Orleans vacation. This low-rise jumble of buildings has a European atmosphere at home in its environs and the two rooms I've stayed in were both larger than a typical W in other cities.

    I got upgraded to the Carriage House room 333 which overlooked the courtyard, where a gurgling fountain provided the soothing sounds other hotels offer via canned musicscapes. The other room I've stayed in, 422, overlooks the street and is equally peaceful. Note that the hotel's Internet connection in 333 is pretty weak.

    At one point I asked for a taxi to the Garden District and instead they brought around the chauffered Acura SUV which was a super touch.

    It's true that this W is a little rough around the edges - the carpets are kind of worn and dirty, the floors and surfaces a bit grimy - but that's representative of its New Orleans location, and the cool, unique interior decor (tarot cards and voodoo!) more than make up for it. Primo is a big fan.

    08/12/12 | Link | Rating: 4.0
    91. William S.
    I love this place, its dark hallways, sexy vibe and comfy beds and rooms.  Love the capiz shell globes outside the reception area and gives guests warm dim light at night.   It's a W which is good.   I've come to appreciate how the W (Starwood/Sheraton) can take original old buildings and transform them to sensual environments.  I'm not a snob by any means but the artistry of W designers let loose on old buildings is to be admired.  They've done this really well in NYC also.  The Kimpton Group tries to unseat the W but Kimpton spaces look "put-together"  I must say the modern W Hotels are just ok, im getting tired of modern minimalist spaces these days  .  It's the old buildings transformed to a W "vibe" that makes it worth it for me.  

    The W French Quarter  has so many nooks and crannies, different room layouts,  it lures one into coming back.    It's also a more intimate W than the larger ultra modern one on Poydras.    It's location is nondescript, in the Quarter,  down the street from one of my favorite restaurants, K-Paul's, and on my favorite street Chartres.  OK, OK,  it is my favorite hotel in NOLA, LOL.  It's just far enough away from the Bourbon St promenade  but close enough to partay when you are in the mood!    Get a room with a balcony if you are there during spring for the Jazz festival or in the winter.    I dont ever make it to Nawlins during Mardi Gras and I dont want to, LOL.   Nuff said.  

    Note:  I give this business one less star because sometimes the staff have an affect,  as though you owe them the world during checkin.  I think the higher the price the more respectful the staff should be,  but Whatev..... being tactful & respectful here, I usually get what I want... smiles.

    13/01/12 | Link | Rating: 4.0
    92. Lauren L.
    I wish I could give negative stars. We have 4 people in 1 room with 1 king. When we pointed out the issue of 2 people without accommodations we were given 1 twin air mattress- our fourth person was told to sleep on the floor.

    W and Starwood Hotels should be ashamed of their inexcusable behavior.

    19/01/14 | Link | Rating: 1.0
    93. Sandy C.
    I grew up reading the Vampire Chronicles from Anne Rice,
    and had always longed to someday see New Orleans and stay in the French Quarter.

    The W Hotel New Orleans feels like a boutique hotel, walking distance to the antique stores, art galleries, restaurants, shops, live music and bars.

    The French Quarter is a beautiful place to get lost in and explore, but if you do need to head a little farther out there are tons of pedicabs at very reasonable prices that you can grab on any corner.  

    I love this city.  You can feel the remnants of french influence on the designs.  We had a large patio on the top floor that overlooks one of the side streets and you can feel the rich history and culture that is New Orleans.  

    You'll be in the heart of french quarter, can shop and eat during the day and listen to some great live music and drink whisky til dawn.  

    Would definitely stay here again.

    03/03/13 | Link | Rating: 4.0
    94. Alan W.
    Stayed here during mardi gras weekend, woohoo!
    I had a king size 1st night then i got double queen the following 2 nights.  The 2 queen size room was definitely bigger, the queen size room's view was into the street as well which was cool.  Although Charters isn't really the popping street but bourbon is only a block or two away which was nice.

    You can be close to the party but not right in the party and the noise that goes along with it.

    One thing i remember is the bathroom is semi-opaque so you can kinda see through it, a little uncomfortable when your with a group of friends, but it wasn't too bad.

    The rooms were pretty clean and designed very edgy, typical of W hotels.  It was very expensive for Mardi Gras time, luckily I had lots of SPG points saved up and booked early to avoid the high nightly rate. Thumbs up for SPG program!

    The concierge/receptionists were always very nice when I needed something.  There is a courtesy Acura like most W's have which is convenient.  The bellmen got my friends and me a taxi like we requested.

    Excellent service as usual at the W.  Great hotel to stay out right in the French Quarter, close to everything there.

    25/03/13 | Link | Rating: 4.0
    95. Libby V.
    The courtyard is beautiful! I went to a outdoor movie here with Rene D. and Joi. It was so much fun sitting outside watching a movie in the crisp night air, it brought out my inner child. They had a bar with speciality drinks and food stations. I was full so I didn't partake of the food, but can you imagine the s'mores station? It smelled divine. The drinks were great, even if I can't remember what it was except warm (which really hit the spot). And they gave me two for the price of one. Nice.

    In addition, I won the door prize that night and I'm looking forward to a free two night stay at the W Lakeview in Chicago. Yea me.

    16/01/13 | Link | Rating: 5.0
    96. Beth H.
    The location gets 5 stars - the heart of the Quarter.  Yet, we seemed removed enough that it was still peaceful (granted, we weren't there for one of the major events).  

    The bed was very comfortable and the decor was a fun juxtaposition to the city. But, as others said, the decor really lacks function. Our two queen bed "Wonderful Room", barely had any storage space. 3 small single bedside drawers, and 2 shallow shelves that were at knee height.  The closet was small too, but there was plenty of unused space in the room.

    We didn't have a towel rack for either fresh or used towels. Not even for a hand towel. So the towels had to sit on the only small bit of counter space in the bathroom (no drawers).

    This seems silly but is easily correctable and just sloppy planning - if you attempt to retrieve TP while sitting upon the commode, the roll slides off and falls on the floor. Ew. It should be mounted so the bar is vertical, not horizontal with the open end being the direction the TP is tugged.  

    The courtyard and pool were lovely but it was rainy and cold so only experienced them in passing.

    Cleaning was hard to come by - we tracked down housekeeping to get beds made and fresh towels one day. The next, we had been gone from 8:30 to 3:30 and hoped for the room to be cleaned when we got back. We stopped at the front desk, told them we'd leave for another 1.5 to 2 hours and asked if the room could be cleaned during that time and they said it would be. It was still untouched when we returned. We called  the desk and they were apologetic and gave us a $50 breakfast voucher. That was nice.. but a nap in a fresh bed (that I had then anticipated twice!) was worth much more than $50 to me at that time.  

    At arrival, we were introduced to the Whatever/Whenever guy as the "man with his finger on the pulse of the city." We asked for restaurant suggestions for a more upscale dinner and he offered to book reservations for us.  He got our number to call us with the information. The next morning we stopped and asked  the same question of the same person, hoping he had the information, but forgot to call. Nope, he again offered to make reservations and call us with details. Six hours later, we stopped by the desk again and asked about reservations. He said he would call some places right then and get back with us. 2 hours later he called and  left a message that despite utilizing all his "best insider tricks", he couldn't find anything for us.

    We asked about tours and didn't get much useful information  and I overheard another guest ask about boutique shopping for his wife and he was told to shop up and down Royal St. or go down to Canal for shops like Foot Locker.

    BUT, we were lucky to find the real finger on the pulse guy in their one employee, Mark. He's not at the W/W desk, rather he's outside opening doors and hauling luggage. We figured out to skip the W/W desk and just ask Mark for his opinion/suggestion. He knew where to eat, shop, and how to get around the city. He's polite, funny, remembered our names, but was never imposing. He should get a raise.

    Pack light, find Mark, and assume the bed will remain unmade and you'll have a good time.

    13/03/13 | Link | Rating: 3.0
    97. Jeff C.
    Great location.
    Service was hit and miss, and personally I found a lot of the design elements to be rather annoying (little things like toilet paper holder mounted in an awkward spot and ill-fitting sheets that kept exposing the bare mattress). Overall my visit was delightful but I'm not sure I'd stay there again.

    23/06/12 | Link | Rating: 2.0
    98. Misty L.
    I give it one star because it's a fantastic location. After flying in on a red eye, we were absolutely exhausted and just wanted to take an early afternoon nap. The comforter however was completely covered in smegma. I called down to the front desk and requested that the duvet cover be changed. The girl that came to change it told me that they only change it if it clearly looks soiled, which was rare (her own words). We put the Do Not Disturb sign on the door and decided to take a nap. It was early in the afternoon around 11 or so; next thing we knew in our delirious sleep state I heard somebody knocking on the door but we were too asleep to really wake up to answer. By the time i came to, someone opened the door and as soon as it opened, it slammed shut. Whoever was coming into our room to do god knows what, saw that we were sleeping; they were clearly not expecting us to be there. This definitely made me feel vulnerable and like somebody was casing the joint. apparently at the W French Quarter Do Not Disturb means please come into my room and steal my crap while I'm out bouncing around the town. I am a huge fan of Starwood Preferred Guest hotels and I've never had a problem like this in the past or since. We called Starwood Preferred Guest immediately, canceled our reservation, went to the local Sheridan and had a fantastic experience. I recommend that you only stay at the W French Quarter if you are interested in having your stuff rifled through and possibly stolen from or if you like sleeping in other peoples who knows what.

    23/07/14 | Link | Rating: 1.0
    99. Dennis H.
    A couple of friends stayed here... great location and great atmosphere.  The rooms are hipper.  I really liked the out door lounging area ... the pool needs a huge upgrade since it is the "W".  At the "W" you imagine a swanky pool...not some motel type.  

    Free drinks is a major plus tho!

    29/05/12 | Link | Rating: 4.0
    100. Pinky And The B.
    I can  not imagine  staying  anywhere else other than the W if in Nola again!
    I can not think of  a reason not to give it 5 stars. And I was informed it was renovated right before we stayed here!

    It is chic, the  employees are mostly model beautiful and warm,  the beds were comfy , the grounds, property, and rooms were lovely and charming, plus the W has their own signature scent!

    It reminded me of being  at  the  Bellagio pool in Vegas only this scent  was every where! It made the package complete! We are  going to order one of the candles.   hotelchatter.com/story/2…

    They also have a car  available to drive you around  town  complimentary. I think that is what gave it 5 stars, and the shower.

    We did use the car  to go to Cochon  in the car  and the driver was excellent! His name  is Daniel if you want to ask for him! He was very knowledgeable about Nola and it's cuisine  and culture! starwoodhotels.com/whote…

    We chose the W hotel due to Steven I's review. yelp.com/biz/w-new-orlea…
    I am  familiar with the W brand  from  baby sitting  at  NYC hotels in  between jobs. I  usually suggest the  W as where to stay in  NYC I like it so much! If you are not familiar with  the  W brand it is like a cross between the Sheraton and  A loft brand.
    I found this video on line about the W.http://www.youtube.com/watch?v=9NNNC0KX59Q
    I like the  W for it's style and  comfy beds.
    We booked through Jet  Blue. Jet Blue sent us a confirmation right away.
    But trying to get  an  e-mail  confirmation from the W Hotel  proved to be at the  very least frustrating and stressful. The communication  between Jet  Blue and the W was  not very good.  But once we checked in it was smooth sailing!
    The service was amazing!  The beds were comfy I give them an 8 out of 10 with the  Sheraton  Sweet Sleeper being a 9. sheraton-hotelsathome.co…
    I have a bad back and have had multiple back surgeries and the  bed was fine for me so if you have back issues the beds will be good for you!
    The rooms and every part of the hotel was stylish and chic.  The scent was awesome!
    The W has its own music in the car and hotel.  They have an XM station. You can purchase the CD's of the music at the hotel. They have  a Facebok page where you can purchase their brand items. facebook.com/NOLACollect…

    There is an outdoor court yard with  a fire pit and the small pool is heated and lights up at night!

    But for me the best part was the shower.

    The shower  may be the best shower I have ever had!

    It is a rain shower (see pictures)  and the floors in the bathroom are tile like a spa bathroom so it's okay if they get wet. The shower was constructed in such a way  that the water drained into the pipes so none of it gets out of the shower onto the floor and you can leave the shower door open if you want to which I did so I could take a steam shower at least  several times a day! I needed it for my back!  It was amazing!  

    The shower was also large and stylish enough to be romantic!

    It is a small boutique hotel and really made our stay enjoyable.
    If we had stayed in  a large  hotel that  looks like a big box the way the other hotels did, I can not imagine  it  would be  as enjoyable! The only complaint I have  is how the hotel was built.
    The rooms do not have drawers big enough for clothes so we hung up the clothes that were dressy and everything else had to stay in  the bags. Other than that no complaints! It was like a spa experience just taking a shower!
    The guests were more upscale a classy crowd not a bunch of drunks which you do see if you go to Bourbon Street.  For Nola the location of the hotel  could not be better!  

    I was trying to think of a reason not to give it 5 stars but I can not. I do not give out 5 stars easily. But there is no real reason  not to. I have only given one 5 star  rating to  a hotel in  Maui Hawaii. Nola is not Hawaii that's for sure but for Nola it is 5 stars.
    The service was over the top and so was the experience!
    I can not imagine a nicer hotel in  Nola!

    17/03/13 | Link | Rating: 5.0
    101. Jeff F.
    We were here during renovations. I'm not going to complain about the renovations since it is what it is. When I made my reservation, they claimed most renovations would be done by now. My bad for not following up. Here's the pros/cons breakdown:

    - location is perfect
    - true boutique feel and design (whereas the other W in town if more a tower/traditional hotel)
    - bell desk & housekeeping service solid
    - 1st W location where I actually used the Acura (generally at other locations, it's never available)
    - Great night's sleep
    - Renovated rooms were good

    - They have a pool, but it's tiny and borderline weird
    - Love/hate with Front Desk...calling it a wash in the end
    - Figure out the phone system W: Phone would randomly ring and sometimes when I called down at 3 or 4 in the afternoon it would ring 30 or 40 times and no one would pick up
    - Internet is brutally slow (not trying to download a movie - just do some dinner research)

    Can't say I loved it, hence the 3 stars. Coin-toss on whether I'd stay here again.

    02/06/12 | Link | Rating: 3.0
    102. Casey F.
    This is my FAVORITE hotel in New Orleans. Outside of one of my visits this is the Hotel I stay at. If you can try to get one of the courtyard rooms. Once I stayed in the room with the balcony above the room w the Jacuzzi. That was a fun extended weekend! The other room I stayed in  had a great view of the courtyard which is sooo beautiful at night. Location wise, everything was about a 5-10 min walk. Maybe less, I was drunk the majority of the time. Room Service was wonderful. They even sent Champagne and a card up for my boyfriends birthday.

    19/02/14 | Link | Rating: 5.0
    103. Adrian B.
    This place is certainly breathtaking when you first walk in. It is a French boutique style hotel, which means it looks really cool, but in the end is fairly small. The staff is excellent and on top of things, and the courtyard by the pool is a really neat touch.
    Cons: The bathroom looks nice upon first examination, but is small and could use an engineering update; the door must remain locked or else it's going to hit you in the behind as it swings open by default while you stand in front of the mirror. Also, if you are a SPG member and they offer you 250 points for the "Green Option" where they don't change out your towels, don't go for it. It means they also don't remove your trash, change out your sheets, or do anything in your room (we had to call the front desk to deliver toilet paper).
    Pros: The privacy, a nice deck/courtyard for lounging when the weather is nice, a temperature controlled outdoor pool, and really great interior design that makes you feel like you're in a posh, funky hotel appropriate for the New Orleans vibe. Last but not least, the restaurant on site, Sobou, is an experience you shouldn't miss. Great food that is inspired, unique, and delicious!

    12/04/14 | Link | Rating: 4.0
    104. Steve I.
    The W hotel is intimate and very well appointed. The lobby is small and  beautiful. The rooms are beautifully decorated and their courtyard is one of my favorites in the whole Quarter (I adore many of the numerous courtyards that the Quarter has to offer). The staff here is wonderful! From the valets to the desk staff to the housekeeping staff...all of them pleasant, helpful, and professional.

    My friends and I rented a room during Memorial Day weekend for three nights and we were sooo glad we picked the W! Brian and Staci were amazing during our time there! The nicest employees in the Quarter are the W staff!! This may very well be my new favorite French Quarter hotel.

    31/05/11 | Link | Rating: 5.0
    105. Ray W.
    Not up to the normal W standard... I understand that this is still under renovation but there are basics that just weren't met..

    **On the 5th floor, we could NEVER get our hotel room under 73 degrees.  I had the temp set at 65 and at no point could we EVER get it even close to that.

    **Water was never cold.. 90+ degrees outside?  A cold shower would be divine.  Except that the water is never cold enough to get to that point.   Brushing your teeth with warm water is disgusting btw.

    **Asked for towels. Not once, not twice, not even three times.  On the 4th time, they finally brought them.. There are also different size bath towels because we used them.  When asked for the larger ones, they said they only carried one size. Ummm how does that even make sense when I clearly had a larger towel that I specifically didn't put on the floor because I didn't want them to discard.

    **Stuck in elevator.  Yup.  And when I called up, all i got was mumbling and 5 minutes later it started again.

    The only bright point is their bar and their bartenders ~ they definitely eased the tension that I had against this hotel but for the most part, if I'm paying these prices, I'd rather stay at the Monteleone.  

    Most definitely will not be staying here again, especially at these prices.  Wanna save money and have a better experience?  Try the Royal St. Charles.   About 4 blocks away and extremely similar decor.

    15/08/12 | Link | Rating: 2.0
    106. Tricia H.
    First - they reorder the reviews on their website so the higher reviews are on top.   We stayed there just 2 and a half weeks ago and somehow my review is nowhere near the top.

    I am so sad. They are in the process of remodeling this hotel, so we understood before check in that there would be things amiss and some banging going on. But the remodel is TACKY.

    The rooms are not designed well and there's a lot of wasted space. No shelf in the shower to put soap & shampoo, a logo in the oddest spot on the bathroom mirror so it blocks the view for 2 people to get ready, no real bathroom counter space to put hair dryer, make up, etc.
    We stayed in 2 different rooms because our original room wasn't technically remodel ready. No iron, no coffee maker, no robe and then 2 lights would not turn off. We didn't realize this until we stumbled home from Bourbon Street at 2:30am. We did get a room on the same floor and they brought up a key right away for the new room - but trying to pack up our luggage with a few Hurricanes in us was not fun.

    The staff was LOVELY and the location is worth it. I am REALLY bummed at the remodel cause I have stayed at this hotel a few times and it's not what I expect of a W hotel.

    22/08/12 | Link | Rating: 2.0
    107. Jen O.
    Let me start by saying I am NOT picky about hotels. I expected a lot better for the W--it felt like a Motel 6.

    First, I had requested 2 queens far ahead of time. When they finally checked me into my room--3 hours after I had arrived, so at 6pm--it was a single king meaning it was a small room as well.

    The pillows were stained with I'm not sure what...saliva? Sweat? When it was time to iron my clothes, I had to put a sheet on top of the ironing board because it was filthy. Maid service came around 5pm each day, and the one time I ordered room service they didn't take the tray from outside my door until almost 24 hours later.

    The room was moldy smelling, my tv didn't work, and when I tried to order room service after 9pm, two nights in a row they had only one item on their menu. And bonus, they charge $14 for wifi per day! Who charges for internet anymore?

    The good thing about this hotel is the location, but it is WAY overpriced. I would stay in a hostel over this place.

    11/06/14 | Link | Rating: 1.0
    108. Liv R.
    This place was horrible. I booked a stay in one of their nicest rooms for my Dad's birthday (he would stay in the next room) and walking into the room I could see it was going to be a big disppointment.
    The room was like a big black box-  dark wallpaper, black headboard, black carpet, black TV, black curtains. There was no french influence and the beds were creaky and stiff.
    My family and I went to stay at New Orleans' Ritz Carlton which I highly reccomend!

    27/08/13 | Link | Rating: 1.0
    109. Michael C.
    Not sure about the bad reviews but, I thoroughly enjoyed my stay at the W New Orleans. Have stayed at some of the other Ws, and felt this one was on par. Clean, trendy-decorated room, modern bathroom, very personable and responsive service. I took the Acura service for the first time ever, found it very easy to book and it was on time and ready to go.

    In the end, W New Orleans was a great place to stay during a pleasure visit to New Orleans, well located in the French Quarter (nicely located on a quiet street), and I would definitely consider staying here again if I went back to NOLA.

    07/12/12 | Link | Rating: 4.0
    110. Christina Z.
    I was recently married at this hotel.

    To begin planning over a year ago, we had the hardest time getting in contact with the events coordinator at the W French Quarter. We would call her 5 times to get one response, and she always sounded like she was doing us a favor to have our wedding there. This person was promoted, so we were informed we would be working with someone new. This worked out well, because the new events coordinator is MUCH more responsive and much friendlier. We had requested a room to be booked for us several times in the 8 months leading up to the wedding. They got back to us 2 months before the wedding to let us know they were able to find us a room only because they had a cancellation.

    The room for the reception was supposed to be set up by 8 am, so we could get in and make adjustments and finish decorating, it wasn't. The lighting subcontractor we signed a contract with through the W never showed up! Our ceremony was completely dark and there was nothing we could do. The original coordinator had also told us that the courtyard would be completely blocked off for half an hour, but this was not true. We had strangers wandering around our wedding ceremony and even in our reception room that came to check out what was going on.

    Then, when we sat down for dinner, they served us completely different food than what we had tasted and ordered. The food was still good, but not what we were expecting. They also screwed up the order and were planning on bringing desert even though it's a wedding and we told them we had a cake? They seemed very befuddled by the fact that a wedding would have a wedding cake and that we needed them to serve it, even though this was one of the things we had distinctly asked about before the wedding. To top off the night, they cleared our personal cake knife and server and lost it. They have not found it and have not returned it.

    With that being said, the bartender at our event was awesome! Because we started late, she extended the bar by the length of time the event was delayed and when our music briefly went out, she came in and sang for us with her booming, beautiful voice.  

    The room we stayed in was also large enough to accommodate 7 girls getting ready.

    Also, they completely botched our bill at checkout and overcharged us by $200 by doubling a valet charge and charging a lunch at the restaurant that we weren't even there for. They did fix this.

    The W was completely unsympathetic to all complaints and questions about why things went wrong and offered Starwood points in compensation, gee thanks. I really have no desire to stay at a W ever again.

    Five stars for the bartender, aesthetics, and the front desk staff, 1 star for all the other stuff. Don't have your wedding here, just don't. It's really not worth it.

    Update: They did finally find our cake and knife server.

    17/01/14 | Link | Rating: 2.0
    111. Jacqueline P.
    EXCELLENT STAY From Day 1, First love the chic boutique style close to everything and even a fancy restaurant. STACIE first greeted me and was so kind made quick reservations and had much knowledge... MARK at VALET, SEBASTION, CHANDLIER were AWESOME they have so much information and will take care of you they suggested a few places and told me who to ask for and went SMOOTHLY make sure to take care of everyone, they truly go above and beyond. CHESTER Maintenance guy is the Bomb.com .... I left my windows open one night and had bugs .. ughh dumb me and called downstairs we got another room. I had a few billing issues, but were taken care by DENNIS the manager right away. SHAWN is incredible patient so kind and adorable.

    25CENT MARTINI A MUST AS WELL GREAT TASTE, AND HITS THAT SPOT!! nothing cheesy in these parts!!

    I WAS WALKING DISTANCE TO EVERYWHERE, it was safe and great staff to keep me happy.. I went with my 16 year old daughter who absolutely loved it there too...

    I always love staying at the W but something about this one was very special I guess its all the NEW ORLEANS LOVE.... New Orleans have the nicest people and most welcoming..
    Thank You W Team

    17/06/13 | Link | Rating: 5.0
    112. Yuni E.
    First time visiting New Orleans I was with kids and hubby for just one night stay the hotel was not bad very nice service but the food at their restaurant a little pricey for me and not so tasty the wine selection was good so I was happy with that not so many food options for kids(if are going to stay with your kids here go and find other places to eat since we have never stay here before I didn't know any better) other then that I will stay with them again on my next visit but will go and explore other food options :)

    19/06/14 | Link | Rating: 5.0
    113. Joan R.
    A great location, nice room (not the bathroom) friendly if incompetent staff. Even if you are a Starwoods member you do not get free WiFi. During our stay the staff was unable to do anything about the lack of hot water other than to direct us to a pricy salon around the corner. Attempts to speak to managment were ignored. They said they would give us a free night, but then changed their minds and halved the offer. Go Elsewhere!

    20/01/15 | Link | Rating: 2.0
    114. Katie B.
    This review is for the bar/restaurant that opened just three weeks ago. Absolutely gorgeous ambiance, excellent service, and strong tasty cocktails. This was such a breath of fresh air from the the sweltering 90 degree heat outside; entering the W lounge was a welcoming oasis. As a vacationing northerner (though I was born in LA, but certainly not raised here) I figured I should try a mint julep (: It was delicious! I also had the oyster taco, which was pineapple and oyster ceviche with coleslaw on a grilled tortilla-yum!

    I noticed before ordering that there was foie gras on the menu, and I oohed and ahhed that they served that. "You must be from California then," the bartender said with a slight southern accent and turned up half smile. This lead to talks of the undercover prohibition-like pop-ups being done in SF around the coveted goose-delicacy, and this somehow led to small local batch drinks, which lead to the bartender giving a complimentry tasting of sage-infused vodka that was very refreshing.

    Love the "W.' (:

    01/08/12 | Link | Rating: 5.0
    115. Mike M.
    My wife and I recently stayed here for memorial day weekend.  From the moment I checked in to whenI departed, the staff took care of our every need.  Shaun at the front desk was especially nice, asking a lot of questions, making suggestions and doing little things that made us feel special.  

    I love the day beds by the pool, had a great nap in those.  I love the quaint yet modern design and Abby at the  SoBou Restaurant next door was a killer bartender. Ask her to recommend other great cocktails nearby too. (And if you're lucky she may sing for you!)

    We'll be back again...

    30/05/14 | Link | Rating: 5.0
    116. Henry Z.
    This may be my favorite hotel in the entire Starwood system.

    Unlike many Ws, this one is smaller and boutique-y. Despite May weather climbing toward the 90s, our room was a cool and comfortable oasis. We completely lucked out and snagged an upgrade to a second-floor room with a private balcony over-looking the corner of Chartres and Conti Street.

    This is New Orleans, so to me the perfect hotel has comfortable rooms, is centrally located, yet reasonably quiet. Check. Check. Check. I don't need tons of hotel amenities because I'm in New Orleans so I want to be in the city. But that said, the courtyard was a wonderful place to relax. The small swimming pool looked like a perfect place to cool off though we were too busy for that. And the on-site restaurant SoBou had quite good food and drinks.

    The staff were so kind and helpful throughout the stay. One of our best restaurant recommendations came from the Bellhop. The front desk was unfailingly helpful.

    I really have no cons aside from the rooms have connecting doors. The room next to us had four people staying there, and one night we could hear two of the people getting, ahem, amorous. Eww, although not as bad for us as it must have been for their roommates. Would be nice if they could do something to sound proof those connecting doors.

    The bathrooms are smaller than the other W in New Orleans (which is also quite good) and this one is definitely in a louder location, but I don't care about bathrooms and the location thing is a tradeoff. I'd rather be right in the French Quarter.

    23/05/14 | Link | Rating: 5.0
    117. Lauren S.
    I just stayed over the weekend with my husband. I was in town to visit with family, in-laws, and friends to celebrate our marriage, and I needed a night away to be alone. We have been fans of the W chain and wanted to see the beautiful courtyard in person. When we got there, it was about 5, and we had to wait a little while for our room to be prepared. I wasn't sure why, but I had wanted to go to the bar anyway to get a drink. We got all of our drinks in plastic cups and went outside to sit and enjoy the still-sunny courtyard, which had some great music playing.

    When we got the key, I noticed that the room was on the third floor, and asked the front desk lady because I had requested a 5th floor overlooking the courtyard. She smiled and said that we'd been bumped up to a suite! What a surprise!

    We rushed up to the room to check it out, and it blew me away. It wasn't that it was huge, but I loved that it was flanked on either side by doors that opened to balconies. One was overlooked an ivy wall but you could see a bit of the NO skyline above. The other side overlooked the courtyard. Beautiful! We were left a few small bottles of champagne, and two large pralines. The room was so romantic! There was a record player which seemed like it would have been awesome, but unfortunately none of us could figure out how to work it.

    Overall, a great experience, and I wish I could have stayed longer (or had a little bit more sun while we were there!)

    Thank you, W Hotels! You never disappoint :)

    03/06/14 | Link | Rating: 5.0
    118. Joe A.
    While it is understandable that certain amenities can be a bit slipshod due to the advent of Mardi Gras, the wi-fi (which, by the way, is surcharged to your bill, unless you make a point to them that you are kind of staying a wee bit of a long time, like say, 5 days...in which case, they "generously" tab you for.

    Problem is, you can't go for more than 10 minutes without a steady wifi connection!  Why do you not have more ports, W?  You sure are taking hundreds of my dollars for my stay.  The least you can do is have something consistent!

    Bed is so-so.  Soft and low to the ground, chic, and you will wake up sore.  But, if you have drunk one too many hurricanes from Pat O'Briens, that may be the least of your concerns. Remote for tv...Taping the battery cover with black tape?  Nice touch, W!

    Bathroom is quite lux! Lighting to the soft touches and sink.  

    The view of the courtyard....WALL, from the fourth floor, was admirable!  The vista of a wall of taupe has never looked better!

    All in all, it was relaxing, but for my first time experience at the French Quarter, and the amount I was doling out, I certainly was expecting a LOT more.  

    (BTW, I had to reconnect 3 times to make this review...just had to mention this)

    02/03/14 | Link | Rating: 1.0
    119. Susan T.
    Hotel is beautiful and charming, great location with wonderful bar and patio.

    In reading the reviews, i cant beleive that no one is commenting on the bathrooms.  Yes, they are small, which is not big deal, but they have glass doors...lightly smoked glass, but you can absolutely see in.  In our room, the bathroom door faced into the room, so when someone was on the toilet, you could pretty much see everything.  not to mention, the glass doors have a gap, so you can also hear everything.  GROSS!  and just stupid on the part of architects.  Nothing sexy about watching someone on a toilet.

    Staff was very friendly and helpful, but room staff missed alot.  Did not replenish shampoo & stuff when they were used, did not replace coffee, never left enough towels.  We had to call EVERY morning for towels and shampoo/conditioner.  

    The location and patio are enough to want to stay again, but only if they have rooms with restrooms that do not have glass doors...again GROSS!

    23/10/14 | Link | Rating: 3.0
    120. Barry K.
    Love this place. Everyone that works there is super nice and friendly. The staff has a great attitude and is very service driven. Great location. Great hotel

    21/12/14 | Link | Rating: 5.0
    121. Amanda R.
    If I could give this hotel less than one star I would. I had my wedding in New Orleans and all my guests stayed here. This hotel lost and screwed up almost every reservation. When my guests arrived at the hotel none of the rooms were ready so my guests had to wait around for them to clean rooms that were supposed to be ready hours ago. They were a total nightmare to deal with and completely incompetent. I will never stay at this hotel again, nor will any of the several guests at my wedding. The only positive thing I have to say about this nightmare of a stay is that the bellhops were great with helping with bags and getting our cars.

    22/12/14 | Link | Rating: 1.0
    122. Shannon G.
    I love the cute bow tie decor, the frosted glass bathroom door (opaque for your private moments) and there is a towel rack (it's in the shower and the towels don't get wet when used). Bathroom was the perfect size for my BF and I to share the space. If the cute bow tie on the mirror gets in your way, you can always move to the huge mirror in bedroom area. The courtyard is beautiful and the service is GREAT, as always. It's a quiet and quaint hotel, unlike the usual W Hotels, perfect place to escape from the Bourbon street crowd.

    31/08/14 | Link | Rating: 5.0
    123. Vanessa C.
    Have not one single regret of booking at the W @ French Quarter, ALL staff are very friendly and attentive. I stayed for my birthday weekend they gave me a beautiful balcony room, and also the manager sent me a bottle to toast wishing me a happy birthday. I loved that they had everything at the hotel very classy and fashionable! Have no complaint what so ever, this is the place to stay at. Also everything is at a walking distance we had no problem, we did not even take our vehicle out till the day of checkout. The courtyard, pool, gym, EVERYTHING just what I was looking for. COMFORT and GREAT SERVICE!

    18/09/14 | Link | Rating: 5.0
    124. matthew S.
    This is an excellent hotel, exactly what you would expect from a W.

    Apparently this review needs to longer to qualify as a "review". The W is a hip hotel chain, part of the Starwood network. The beds are good. The pillows are soft. A hotel is place you can pay to sleep in in a night by night basis where most basic amenities are provided.

    12/02/14 | Link | Rating: 5.0
    125. Jenna L.
    We stayed here to ring in the new year and have some fun in a nice place close to the action but with the seclusion needed to relax. This is a boutique W Hotel- definitely unusual for the W  chain standard. Lots of French Quarter charm with a cute tiny courtyard and heated pool.

    Pros: great location, cute courtyard, kind staff- (side note-in general NOLA people are amazing!)

    Cons: This place was missing some fairly standard W amenities due to the boutique feel and lack of space (examples: counter-space in bathrooms- a gal wants to get dolled up for New Year's Eve and this was quite difficult even after being upgraded to a Spectacular room,  hot tub with pool, hotel sundry-for-purchase-area, abysmal gym, no biz area or large meeting space like in a typical hotel- they do have an event space but it is TINY). As it is smaller and lacks a number of rooms it means waiting to get into your room at check-in-even with platinum status) , When you do arrive it is difficult to navigate with bags to check-in / lobby from street. And if it's cold the courtyard (which is one of the hotel's most charming features) is of no use,

    Room Cleanliness: pretty clean, a light bulb out in the closet and the tv remote was missing when we arrived, a chipped glass cup... All of this presented nothing alarming at all but displayed an overwhelming lack of attention to details and caring. Usually do not see this even at economy type hotels- and have never seen this at a $400/night hotel.

    Please note- at this hotel you do not want a room facing the street- you want a hotel room that faces inward to the courtyard- these are the best- but even the spectacular rooms which tout having a balcony - do not necessarily have good views - and the "balcony" in a spectacular room on floor 2 is just a door to an outside shared space... not my idea of privacy or luxury.

    While there are many things I did not like about this hotel the location was nice and I slept well here. I would stay here again- but only if I found a good rate. Had the weather been better on the trip maybe the charm of the hotel would have been more apparent.

    08/01/14 | Link | Rating: 3.0
    126. Casey R.
    Very friendly staff, in great location with beautiful courtyard. Bliss bathroom products are always great.

    Hotel is missing some common amenities though; no where to hang a hand towel in the bathroom near the sink. Tile floor in bathroom/shower is incredibly uncomfortable. Pillows deflate pretty easily and don't provide much support. Room is exceptionally dry. And the satellite signal isn't good, so if you're watching tv, expect it to flicker on and off.

    04/11/14 | Link | Rating: 2.0
    127. Kari B.
    We just finished a 3 night stay for our anniversary. I would rate the location of this hotel a 5, but overall the hotel a 4. We loved how close the hotel was to almost everything, it's located in a great part of the French Quarter, not too far from the Waterfront, Garden district is a street car ride away and warehouse district is a walk or quick cab ride.

    We came into this stay with an open mind as many reviews before are hit or miss. We definitely think it was a hit! The staff was helpful and friendly upon arrival and through out our stay from Jenee at the front desk, Elijah the concierge to the valet and bellmen who were always outside to help or lend some advice from drinks and dinner to tourism. Our first evening they surprised us with dessert and a bottle of champagne for our anniversary which was awesome!

    We had drinks and apps at the hotel SoBu a couple nights, it was great to have somewhere to start or end the night. The hotel courtyard is beautiful and a nice oasis during the stay when you need a break. We didn't use the pool, as it's really small. So many amazing places to eat within a quick walk like NOLA, Doris, and it's really close to Jackson Square.

    Our room had a great view of Chartres street. We def noticed some rooms have privacy issues because rooms open up to shared decks so try to avoid those rooms. The hotel is an old building so doors slamming in the hallway was probably the worst part of the stay. The hall noise carries pretty far, but take this as a warning and try to ignore it. Also the bathroom configuration is strange and there is no real counter. It would have been nice to have a real bathroom counter.

    Overall we liked it and would recommend it based on the location alone. But the helpful staff and intimate atmosphere made it a plus.

    06/10/14 | Link | Rating: 4.0
    128. Ginger G.
    Giving four stars for the location and the awesome valet guy, Roy. We had to ask for towels both days we were there because housekeeping forgot to give us towels when they cleaned our room. We LOVED Roy. He was so awesome and SOOO helpful. Went far above and beyond a valet guy. He was absolutely awesome. The room service breakfast was really good too.

    23/11/14 | Link | Rating: 4.0
    129. Galilee H.
    Great hotel steps from all the action. The valet service is great and very helpful. Twice retrieved my car for me to search for a missing item. They never complained. Valet also gave great suggestions on food and entertainment.
    Room was clean, quiet, and the decor was awesome! I highly recommend for singles/couples.

    17/12/14 | Link | Rating: 5.0
    130. Courtney A.
    This is a well-located hotel but the service is poor. We asked the concierge for assistance with a rental car and he was no help whatsoever. The room is awkward and desperately in need of a couple of small chest of drawers. Poorly lit with only a small window that you have to walk into a little alcove to access. My husband likes the gym.

    06/03/15 | Link | Rating: 3.0
    131. Shannon W.
    The concierge Sebastian went above and beyond for my wife and I today.  We stopped by and asked if he knew where we could find a specific item and he called around to different stores to see if they had it in stock.  When I told him that wasn't necessary he was already on the phone making calls and found it.  He then marked the store on a map and pointed out some other hidden gems for us to check out.  Best service I have received in a long time.  I highly recommend seeking his advice.

    14/03/15 | Link | Rating: 5.0
    132. Rishiel L.
    The hotel is beautiful, and very clean. The staff is great and very friendly. However, the room is OK. The bathroom has some kind of frosted glass, so you can pretty much see everyone's silhouette through the door. The maids slammed a lot of doors when they were cleaning, and made it a little impossible to take a nap. TV doesn't have HBO, and they overcharge for the movies ($17.99 a movie). I will say though, the staff was very attentive, and great. Especially Elijah at concierge, he was very accommodating, and personally saw through every request we made. If I was rating based on service, I would give the place 5 stars.

    09/03/15 | Link | Rating: 3.0
    133. Erica G.
    There is a consistent theme in my travel life and that is SPG hotels. I travel almost every week for work and, when I get a choice, I stay at an SPG hotel. The familiarity, the products, and the service are all consistent enough to make the travel fun.

    I got a chance to go to New Orleans a day before a work meeting. New Orleans is one of my top three favorite cities in the US, so I was in a good mood before even landing. Knowing that I was feet away from beignets also didn't hurt.

    At the time, this hotel was going through renovations. The front desk was warm and funny. So, I thought it would be a fine visit.  

    I assuming that these points have been fixed by now, but while I was there:

    1. It sounded like people were trying to break into my room regularly. In the middle of the night and during the day, there was A LOT of giggling to my door handles.
    2. There was a large leak in the bathroom, so when the guest upstairs flushed the toilet, the ceiling moved and leaked.
    3. They offered a late checkout and the cleaning staff came three times to see if I was gone before noon.

    I will definitely come back here; I just hope it is a little smoother next time. The courtyard is beautiful, the rooms are nice and the service is excellent. I would give it a try.

    09/09/13 | Link | Rating: 4.0
    134. Krista G.
    Great place in the French Quarters to escape the "French Quarters".  It's clean and quiet and the staff is super friendly.  We would stay here again.

    09/04/15 | Link | Rating: 4.0
    135. Barnali D.
    This was my second stay here, and I've had a great (but short) visit.  

    We got upgraded to a room with a lounge area and balcony, which was quite nice.

    The hotel bar is excellent (great service and good drinks), and the outdoor lounge area near the pool is lovely.

    The service is top-notch.

    My only complaint was the missing soap and lotion in the bathroom, but they remedied that within minutes when notified.

    26/09/14 | Link | Rating: 4.0
    136. Laurie V.
    It's lovely.  Sweet little boutique version of the typical large, monumental W hotel.  

    Classic New Orleans Courtyard, yet a modern room.  Unique juxtaposition.

    The rooms were slightly small, but I loved the view of the courtyard and the comfortable bed.  

    And LOCATION is everything.  Perfect location.

    26/08/14 | Link | Rating: 4.0
    137. Mel M.
    After carousing about on Bourbon street w/your new best friends this is a very nice place to retrieve back to. Unwind and sink into the arms of class and modern trendy and hip surroundings. Touches of elegance here and there. Then wake up and do it all over again with one eyed open.

    26/02/15 | Link | Rating: 4.0
    138. Danielle F.
    Location is the key to this hotel. Everything else pretty much sucks. It's run by kids who couldn't be nicer but don't know what the hell they are doing. We weren't able to check in when we arrived, they were delayed over 4 hours.  Don't get room 227. It's right be the gym and all you hear is pounding and treadmills running all morning. Not my favorite Starwood property.

    29/03/15 | Link | Rating: 3.0
    139. Karen L.
    This was my first stay at a W hotel and I really enjoyed it! I had a bunch of Starwood points because I travel a lot for work and decided to book this hotel instead of Le Meridien which was formerly the other W New Orleans.

    Parking at the hotel is ridiculously expensive at $46 per day so I would recommend finding cheaper parking if possible. We were able to find $40 parking for two nights. I have Platinum status so I had the choice of a surprise local amenity, complimentary breakfast at SoBou, or points. I chose the breakfast. The complimentary breakfast is only for 2 people per day with a $16 limit per person. I was traveling with 4 guests so I used both of my complimentary breakfast tickets on one day. SoBou is part of the Commander's Family of Restaurants which includes other restaurants such as Commander's Palace and Brennan's of Houston. Free wi-fi was also included with my Platinum status but I didn't use it. Wi-fi is usually $14 a night.

    I love modern hotels and fell in love the W. I wish I brought my bathing suit because the courtyard and pool were beautiful!

    Why I loved this hotel:
    - Iced water infused with fruit in the lobby
    - Complimentary Wall Street Journal or USA Today and coffee in the lobby every morning
    - Comfortable beds and towels
    - TV with all of my favorite channels
    - Waterfall shower that is also in Westin hotels
    - Bliss foaming face wash, body butter, shampoo, conditioner, body wash, and face wipes (in the gym)
    - Friendly and helpful staff
    - Walking distance from almost everything!

    I probably wouldn't stay at this hotel if I didn't have points because it's over $200 a night but I really enjoyed my free stay here!

    29/12/14 | Link | Rating: 5.0
    140. Jackie S.
    I love W hotels - have stayed in many - most many times over.  This is my second stay at this hotel this year.  

    Start with the positive - the location is great, the rooms and public areas are funky cool as you would expect from any W hotel.  The hotel manager is very engaged - if you have issues and outline them in the survey from the company he/she reaches out which is great.

    The staff - total lack of urgency - very young and not very sophisticated for the most part.  For instance - when I asked for a spa recommendation - the young woman at the desk recommended the little store on the corner where Asian people give massages in a store front environment.  The team just seems young and disengaged which is unfortunate because I know that this is not how the W operates.  May just be a New Orleans dynamic.  I witnessed many other people with frustrations not being handled well at the front desk.  

    I called for my car and a bellman - 15+ mins later I hauled my stuff downstairs myself.  Car no where in sight - there was NO ONE else checking out at that time....again the valet staff are friendly and nice but no urgency.  

    My TV went out a few times during my stay - had to call Maintenance who told me that it's an ongoing issue....really - I get that things don't always work but "ongoing issues" with electronics need to be taken care of.  I really do not want multiple visits from maintenance (as nice and helpful as the gentleman was).

    No acknowledgement whatsoever of my platinum status with SPG - ok I know that is bratty but I travel weekly and it's an expectation.  

    Again - I love W hotels - I like this hotel overall but they have work to do and it seems to be consistent.

    14/03/15 | Link | Rating: 3.0
    141. Vegan B.
    Best stay ever.  Felt like we were staying in our own apartment.   All the amenities, very clean.  The pool.... amazing.  The outdoor lounge patio, I only wish it was warmer.  Front desk and house keeping were stars to me.  I literally felt like the Rock Star me, and my husband were fully appreciated while we stayed at the W FRench quarter........

    oh wait did I mention the pool?

    17/03/15 | Link | Rating: 5.0