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The Lord Jeffery Inn in Amherst, MA

The Lord Jeffery Inn in Amherst, MA

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Company Info:

Rating: 4.07

Address: 30 Boltwood Ave, Amherst, MA, 01002

    Hotels in Amherst, MA



    Comments (14):

    1. Twee V.
    Lovely inn!

    04/11/12 | Link | Rating: 5.0
    2. Teresa S.
    I stayed at the Lord Jeffrey Inn while attending a conference.  All of the staff I encountered were kind, however, the room was not what I had expected. I was only there for two nights -- I left early each morning for the conference and returned after 10:30 pm each night -- so I was not inclined to seek out a staff member to report my concerns.  Perhaps many could have been rectified if I had. The inn is beautiful, but my experience was more in keeping with a cheap motel.  Although most of my complaints are minor, there are several.
    1. I could not access the inn's complimentary wifi, although I had no trouble at other businesses in the area.
    2. The towels were very coarse -- almost abrasive to sensitive skin.
    3. The empty facial tissue container was not filled.
    4. And, in my opinion the worst worse offense was that the comforter cover was soiled.  It was not stained, it was soiled.  Obviously, these are not changed between guests, which is something I definitely would have expected.
    Overall, the room did not feel "fresh".
    If I had been asked about my stay upon check out I would have said something, but I was not asked.
    Although it is a lovely inn in a great location, I will not stay there again.

    28/07/13 | Link | Rating: 2.0
    3. Christine O.
    We stayed for one night and were intrigued with the mix of old and new--a classic remake of a historical building.  The finishes were lovely, including the multiple stuffed pillows, gorgeous fluffy bed coverings, classic bathroom fixtures and tile, etc.  Our room key also functioned as a centrally-controlled "green" electricity on/off switch, which was an excellent part of the renovations.  Another touch of luxury was the gas fireplace, which started with just a flick of a wall switch.  The hotel is located in the town square and is very convenient to everything.  The staff was extremely friendly and helpful and wanted to make sure that we had whatever we needed, slept well, etc.

    This was a lovely place to stay.  My only negative comment is that the Lord Jeffrey has more of a hotel feel, compared to a b&b.  In other words, it didn't feel homey, even though the staff served coffee and tea in the lobby and regularly pointed out a drawing room/parlour, which was available to guests who wished to talk, meet others, etc.  Still, we thoroughly enjoyed our stay and considered it a treat.

    25/08/13 | Link | Rating: 4.0
    4. Julie M.
    I recently had my bridal shower at the Lord Jeffrey Inn, and it was beautiful!  You can't beat the location, decor, and service.  The setting is very elegant, and the events team is friendly, professional, and able to work well with any questions, specific requests, etc.  The only downside was that some expired juices made their way onto the buffet line, but that was quickly remedied when pointed out to the Inn staff.  I would definitely recommend this venue for anyone looking to host a special event.

    23/03/13 | Link | Rating: 4.0
    5. Sarah C.
    If you need to stay in the 5 college area, this place is great. It was my first time staying here, and I have to say I was impressed with how this place has renovated itself and managed to find a balance between modern touches and loyalty to the past.  
    Conveniently located at the edge of Amherst's campus and in the middle of the town of Amherst, it is easy to walk many places to eat and relax. If you bring a car, parking is included. Wireless is complimentary as well.
    The staff are courteous and friendly, and you can relax in the library or sitting space on the first floor. The library includes many books related to Amherst and Valley history.
    Tea and coffee are available in the morning, and if you need something more, many options are available within walking distance.
    Our room was clean and well attended.
    Really, what more can you ask for?
    Note: the wood floors means sound travels, so if you stay here, please be courteous and quiet to respect your upstairs or downstairs neighbors!

    19/07/13 | Link | Rating: 4.0
    6. Noelle L.
    I haven't been here in about 8 years, and now I can probably appreciate it... but their renovations are beautiful! I was here for a rehearsal dinner and it was lovely.

    The food was delicious and they were able to cater to our gluten free needs. Being a gluten free baker, I was curious as to where they bought their gluten free cookies from. The waiter (WISH i remembered his name!) was so kind and asked the executive chef (pastry chef went home) about the recipe because there were house-made. He returned with a photo-copy of the recipe with a hand written note from the executive chef. How personable!

    When and if I am back home and need to entertain people with some good food, service, and ambiance, this inn will be high on my list!!

    31/07/13 | Link | Rating: 5.0
    7. Jeff R.
    Excellent rooms, restaurant, and staff....actually the best staff/service I have ever had.. extremely helpful, insightful, and informative.

    28/01/14 | Link | Rating: 5.0
    8. Meridith H.
    When New Englanders talk about New England, the Lord Jeffery Inn atmosphere is what they mean:
    Wooden floors partially covered with classic rugs that give a satisfying creak in some spots;
    Blue & white decor;
    Overly fluffy pillows;
    White wainscotting;
    White tile and powder blue decor in the bathrooms;
    Old style sink faucets;
    And in all places, a seamless mix between these traditional elements and modern luxury (e.g. the flatscreen TV, walk-in shower, and energy-saving appliances).

    When you stay here, you can imagine that you went to prep school and played lacrosse, that you wear pearls and cardigans, and that you shop at JCrew.

    Service is great and the location can't be beat. I wish that I'd had the opportunity to stay for more than one night; this Inn more than matches the quality and convenience of a major hotel chain.

    08/07/13 | Link | Rating: 4.0
    9. Erica R.
    Tomorrow will be 2 weeks and I am yet to hear back from the Lord Jeffery Inn with an explanation of why the day of experience was so terrible.   It is clear that the customer satisfaction is not at the top of their priority list.  

    We hosted a private  event for 45 at Lord Jeffery Inn at the end of April and are extremely disappointed with our overall experience.

    Overall the BEO did not match the day of event set up.  It was as if it was not even updated and read when people were setting up the event.
    No event manager present (as outlined in contract)
    Cocktail tables on the patio were in the contract but not set up.
    Beverages were not set up where described prior to event.
    Items were missing from the selection on the day of.
    Plates were not cleared by served in a timely manner.  The mother of the bride and groom had to clear plates.
    Audio was not set up at al.  We had to request and remind attendants.  It ended up being set up as guests arrived.  

    It is a pretty Inn but lacks in the professionalism in staff.   When our point of contact was out we dealt with a substitute.  It quickly became clear that she did not want to deal with us at all.  Very rude and rushed through encounters.

    If you do wish to work with the Inn make sure to arrive early to ensure the set up and details are covered or bring in a professional.

    12/05/14 | Link | Rating: 1.0
    10. Tom K.
    Being a military history buff, I was thrilled to be staying at an inn named after the conqueror of Louisbourg, Quebec City and Montreal during the French and Indian War.  (And also in a city with his name as well!)

    And you won't be staying in squalor like a raw militia recruit or one of Rogers' raiders. Instead you'll be living it up in quarters worthy of an officer.

    We arrived late on a Friday night and, much to my surprise, the hotel was bustling with activity. I suspect it's a popular spot for prospective Amhert/UMass students to stay and for parents to visit their offspring and see if their educational investment of several hundred thousand dollars is reaping dividends besides keggers, frat parties and jello wrestling.

    Despite the presence of a wedding party, our room was quiet and we didn't hear a peep of partying. I especially liked the shower which was walk-in and had plenty of water pressure both for bathing and toilet bowl flushing. (And it's a green hotel! Usually such environmentally friendly places haven't the best water pressure so this was refreshing.)

    21st century touches like an Iphone/pod charging station built into the alarm clock blended in seamlessly with the historical decor. As for location, you are right on the Amherst Commons, a quick walk to several restaurants and shops.

    There is parking along the side of the property and a lot, which can fill up quickly if there's an event. However, you can also use the Amherst parking lot as well as long as you display the Lord Jeff sign in your car.

    The most valuable asset of the hotel was the staff, especially the extremely knowledge front desk fellow who was a repository of tour guide expertise. We literally followed his itinerary to the letter and were not disappointed. You could tell that this was a sincere, passionate explanation of attractions as opposed to a disinterested  required to say something to the guests part of the job. Well done!

    Another notable staff member gladly gave us complimentary water to take back to our room from the bar. We originally asked if any water was for sale and she returned with a carafe for our use.

    For outdoor drinking or simple relaxing there is a rooftop fireplace and ground level outdoor rocking chairs and sofas for lounging. Sure, it was probably under 40 degrees at night but the cool crisp air, a cocktail and a rocking chair masked the plunging mercury.

    If it wasn't for the historical Lord Jeffrey we might all be speaking French in North America. If it wasn't for this inn, our stay in Amherst wouldn't have been as enjoyable.

    15/04/13 | Link | Rating: 4.0
    11. Paige D.
    What a surprise. I am attending a professional conference being held at The Lord Jeffery Inn.  I knew nothing about it before arrival. I booked a queen room at the conference rate. What a gem!

    My room is a bit small but perfect for just me. I think a couple would do well as long as you know the rooms aren't huge. My room has a gas fireplace and it's a corner room so the natural light is amazing.

    The bed and all the furnishings are top notch. I even noticed the window treatments.  Perfect. The bathroom is bright and fresh. Not huge but perfectly appointed.

    The atmosphere here at the Inn is comfortable yet elegant. Fresh and updated while maintaining its historic charm. The grounds are beautiful.  Looks a perfect location for a wedding.

    All in all, I would love to return here. Downtown amherst is great to walk around and right now it's quiet since colleges are in summer mode.

    06/06/14 | Link | Rating: 5.0
    12. Julia G.
    What a lovely hotel! The staff is spectacularly well trained. Kudos to Danielle at the front desk who patiently showed me several rooms - mine was very nice, but lacking a tub, (btw the bathrooms are beautiful - just wish more of them had tubs!).  The rooms are homey without being kitschy and very "smart" energy-wise. The staff and particularly the bartendress at 30 Boltwood, the hotel's beautiful restaurant, were polite, intelligent and gracious - themes that seem to run through The Lord Jeffrey Inn.

    03/09/14 | Link | Rating: 5.0
    13. Anne P.
    We had a great stay at the Lord Jeffery. In town for a wedding, we were traveling with our 4 & 6 yo and the double suite was perfect for traveling with kids. Both beds were in the same room but the living area was completely separate (unlike other "suites" where it's just a half wall) so it worked great for hanging out after the kids were asleep. The hotel itself was charming and well kept. We had drinks at Boltwood and loved the outdoor fireplace seating. Staff friendly and accommodating, we'd definitely stay here again.

    20/04/15 | Link | Rating: 4.0
    14. Lauren S.
    We got married at the Lord Jeffery Inn July 2014. My husband and I booked this venue because we met and went to school at nearby UMass Amherst. The Lord Jeff was a beautiful backdrop for our special day. We had an outdoor ceremony, rooftop cocktail hour, and ballroom reception. Overall, our wedding was a dream come true.

    Venue & Guest Rooms: everything about the Lord Jeff is new and beautiful, modern yet historic. Our guests enjoyed the convenient location and access to the entire Inn on our wedding day with no other events booked. That said- it was a bit more expensive and some of our guests chose to stay at other area hotels.

    Food: the food and beverages were delicious! We passed appetizers and served a buffet dinner at our wedding. Everyone had plenty to eat and drink- bride and groom included (which doesn't always happen!) We also had good food and service at the Boltwood Restaurant and when getting ready on wedding day.

    Service: My only caveat is some lack of attention to detail. I am extremely detail oriented and might notice some things more than others, but a few decor pieces and timeline elements were a bit off on wedding day.

    Shout-outs: Amanda was my go-to for planning- from booking to menu choices and last minute details, she patiently answered my questions and respectfully gave suggestions. She handles bride anxiety with class and ease ;)  

    I would definitely recommend the Lord Jeff to any engaged couples who want a romantic and intimate setting for their wedding. I am looking forward to celebrating anniversaries there in the future.

    14/09/14 | Link | Rating: 5.0