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Best Western Roundhouse Suites in Boston, MA

Best Western Roundhouse Suites in Boston, MA

Specialties

If you're searching for Boston hotels near Fenway Park and the observation tower we are the perfect choice. There are plenty of activities to do in Boston, so catch a game at Fenway Park, home of the Boston Red Sox™ during the baseball season. When travelers come to Boston we're happy to accommodate by offering group excursions of the city including year-round stadium tours.
All of the Boston hospitals (Boston Medical Center, Brigham and Women's Hospital, Boston Medical Center) and the Boston Convention and Exhibit Center are other reasons why many of our guests stay with us. If you're here for a special event, visiting a loved one at the hospital or for tourism, you deserve an unbeatable location

Hotel Amenities:
*Exercise facilities
*Wireless internet connection
*100% smoke-free hotel
*Limited free parking

Guest Room Amenities:
*In room movies, Pay-per-view
*Cable or satellite television 42-inch Flat Screen HDTV with HD Channels
*High-speed Internet access
*Free local calls under 30 minutes
*Voice mail
*Wake-up calls
*AM/FM alarm clock
*Desk/work area
*Coffee/tea maker Single serve
*Hairdryer
*Iron, ironing board
*Microwave with full wet bar
*Refrigerator
*Sofa bed
*Air-conditioning
*Electronic key card locks
*Bath and bodyworks in-room toiletries
*Cribs available
*Direct dial telephone
*In-room safe

 

Company Info:

Rating: 3.34

Address: 891 Massachusetts Ave, Boston, MA, 02118
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (38):

1. A. W.
Upon arrival in Boston....completely delerious from 30 hours travel from the land down under, I got bustled into a hotel bus at Logan Airport and whisked away to the Roundhouse.

I had no idea where I was, and was trapped next to a family from Atlanta, Georgia who asked me if people really did ride kangaroos and wrestle crocodiles in Australia.  "Yes", I nodded.  The driver asked me where I was going to...and i said "The Roundhouse"....and he had an unmistakable glint in his eye...and said "The Roundhouse...okay...it's a decent place...but  if you walk down this street, you'll get shot....but don't worry, cause there is a hospital just nearby and a prison just down the road". AWESOME.

I chose to stay in the Roundhouse in Boston because a) it was called the Roundhouse and I am a fan of Chuck Norris, b) because it is round and c) because the rooms looked nice and rates were reasonable.   It was basically a place to crash and recover from jetlag, until I could move into my house in Brookline.  My suite was large with two TVs that I could watch simultaneously from the bedroom, which was handy because  reruns of Felicity and Dawsons Creek were on different channels at the same time.  The bathroom was nice enough for me to soak in the tub, and the bed made for a great pile of clouds to pass out on for umm...16 hours straight (this flight hit me hard).

They had a free bus shuttle service that dropped me right in town...and later was meant to pick me up...but didn't....so I got a cab (because the T seemed so foreign) and the Roundhouse staff later reimbursed me for the cab ride. THAT WAS NICE OF THEM.

My only gripe was that Best Western is a dry hotel....and so...there was no mini bar in the suite...and all I wanted after a long haul flight was a bourbon on the rocks. They did have the first hot vending machine I had ever encountered...which had macaroni cheese and mini hotdogs...among other prepackaged tasty junk treats.  

All in all a good stay, and I managed to walk down that dangerous street to the nearby McDonald's....without getting shot.

11/12/07 | Link | Rating: 4.0
2. Tracy J.
I stayed at the Best Western Roundhouse Suites for a medical appointment at BU because I couldn't get a room at the Hampton, and I was disappointed.  The room was spacious, but it was very outdated and seemed vaguely dirty.  Once in a while I thought I could smell urine.  I definitely checked for bedbugs (they're weren't any).  It is more expensive than the Hampton, too.  It was also very loud, with seemingly very thin windows which let in every single traffic sound from busy Massachusetts Avenue and surrounds.  The breakfast was highly questionable, and everything tasted funny.  Too bad, because the location is excellent for people needing to go to BU.  I have several more appointments at BU in the upcoming weeks, and I have two more reservations at the Best Western, which I am currently trying to change to something better.

18/04/12 | Link | Rating: 2.0
3. Elaine R.
Go figure, this was a little out of the way, but for the price - I had a 2 room suite, it was clean and they had a handy breakfast in the lobby with a few good basics!  I'd go back.

21/04/11 | Link | Rating: 3.0
4. Mike M.
Hotel is nice, clean with helpful staff.  Location isn't in the best part of town but it is easily accessible.  The courtesy van is helpful to get around with the drivers being knowledgeable and friendly.
 The only negative of my trip was the mattress, which was extremely hard.  But if you like a hard mattress you will be in heaven.

20/06/11 | Link | Rating: 4.0
5. Kate S.
We recently booked four rooms so my family could stay during the celebration of my parents' 40th anniversary.  The hotel exceeded our expectations.  The staff was friendly and extremely hospitable.  The shuttle drivers were very curteous.  And the rooms?  Clean with nice bedding and televisions.  Much nicer than any Best Western I've ever stayed at.  Highly recommend for budget travelers.

02/07/12 | Link | Rating: 4.0
6. Chris B.
"A round hotel?  Are you kidding me?", was the first thing out of my mouth when I first planned my trip to Boston in July 2006.  And it was one of the funniest and best vacations I have ever had to Boston since I started going there on another trip in July 1998.  Service was great, but the fact that the hotel would NOT place my aquired points from my stay on my rewards card from a stay booked online at Expedia, really ticked me off!
Good staff otherwise.  Free continental breakfast and free afternoon cookies in the lobby for only a few hours(cookies last only through about first hour only), was really an interesting thing to find in this hotel.
It has no real parking spots except for a few spots in back of hotel.  No overhang for front lobby.  Hard to locate on Massachusetts ave.  It's crazy to try and cut over several lanes of oncoming heavy traffic from your lane from MA Ave Ext to MA Ave.  
When I contacted the hotel itself prior to my stay, the hotel was quick and neat in getting back to me in a timely fashion.-2 days tops!
And the best thing is, you don't even realize your staying in a round hotel until you try to peek out the window of your hotel room suite.
I did have a problem with my room-even though my booking was for a nonsmoking room, they gave me a smoking room instead(as I noticed by the sashtray) but the room did not smell like smoke-so no one appeared to have used that room as a smoking room at that point in a long time before that.
If you decide to put out the do not disturb sign, please inform your housecleaner as to why.  They will listen to the sign, but only if there is a credible reason(computer equipment inside, etc).   My housecleaner was nice enough when she listened to me, when I told her that I'd make the bed and put all garbage in bag outside door as long as I got replacement items as requested.
When I stayed there, the only thing that made my room a suite, was the fact that it had a second sink outside the bathroom, and, even though I wasn't expecting a sofa in my room-I also got one of those for my double-bed bedroom suite room.
Parking isn't free, but the experience on top of the stay well proves that the parking is only a minor detail.  There are only 6-10 parking spots nearby on the property.
It's costlier than some of the other major brands(such as Comfort Inn/Holiday Inn/Quality Inn/Days Inn, etc.), but it's worth the experience of a lifetime to stay there.

08/03/11 | Link | Rating: 4.0
7. Joseph M.
I've been to Boston 3 times, and I always check-in to this place. The rooms are very spacious, and very clean. The staff are always courteous and very helpful. They serve continental breakfast, with the usual coffee, donuts, bagels and fruits. It's close to downtown and a lot of restaurants, which makes it a great place to stay in. As far as I remember, there is also a nearby hospital that is less than 1/2 mile away. They offer a courtesy ride, but I think they won't go further than 2 miles.

12/09/11 | Link | Rating: 4.0
8. Northside C.
I stayed here with my family for the 2012 Boston Marathon. My wife ran it, and we brought our girls (7 and 5 years). This is a great hotel and stay for a non-downtown affordable place.

The breakfast was good, with the usual bagels, juice, coffee, toast, yogurt, apples/bananas, and waffle maker. We appreciated not having to buy something outside the hotel.

The staff was very nice and helpful. They called around to some tour bus companies for us, and found one which would alter their route to pick us up at the hotel.

It is true that there are very limited dining options within a short walking distance. The places up Mass Ave by the hospital are short-order; no liquor served. Mommy and daddy can walk a mile for nicer dinner but that's a stretch for the kids. The fast-food grill across the street is, well, a fast-food grill, as advertised, and our kids liked the cheese pizza we got there one night.

We ate at a couple restaurants in South End and North End, and took a taxi back to the hotel, but if you call the front desk they will tell you where the shuttle can pick you up.

We thought the hotel surrounding area was not bad. Maybe we are used to more grit since we live in Chicago. But I walked down Mass Ave to Liquorland and it seemed empty of people but fine; some bike messengers and hipster couples were also around the store when I got there.

With young kids, we knew that we were in the room right after dinner anyway, so we didn't need nightlife close by. We also knew that we could take 30 minutes (including waiting/walking for transportation) to get to the tourist areas each morning.

Bottom line: this was a good, affordable place to stay. We would stay here again.

24/04/12 | Link | Rating: 4.0
9. Jenna A.
I loved this hotel. It was a little bit outside of "downtown" but it was a cheap cab ride home and looked totally cool from the outside. Drive/walk/taxi up Mass Ave and you'll hit Newbury Street that's full of shops and restaurants.

The suite could sleep 6 people in two doubles and one pull out. The room was spacious, the free continental breakfast was good and it included a waffle maker. We fit 19 girls in three rooms and it worked out perfectly...we were only going to sleep there for a few hours after the bars anyhow!

There's a gas station and a fish/burger restaurant across the street, Liquor Land down the road and the McDonalds aross the street won my vote as they let my friends and I walk through the drive-thru at 2am on a Sunday night/Monday morning. I have no complaints about staying at the Roundhouse Suites!

27/10/09 | Link | Rating: 4.0
10. Ro P.
Our room smelled of smoke...but was supposed to be non smoking. When staff were notified.........nothing was really done about it. It's reasonably priced and convenient and has a shuttle bus.

02/01/12 | Link | Rating: 3.0
11. Angie M.
Every year, we go up to Boston for my birthday to see the Sox.  For the past 6 years, we've stayed at the Best Western and won't stay anywhere else.  Why?

1. It's cheap.  Price out all the hotels one block down and closer to Fenway -- you are looking at $250+ per night.  If you have more than 3-4 people in the room, maybe it works out, but I can usually haggle them down to $120/night, even on weekends when the Yanks are in town.

2.  They have FREE parking.  Yes... FREE.  Hotels uptown charge between $25 and $40 a night for this on top of that ridiculous amount you are paying to stay there.

3.  Their staff is accomodating and friendly.  Hector and Enrique, the shuttle drivers are awesome and great.  Hector remembers us every year, asking me how things are going and wishing me a happy birthday.

4.  They have a FREE continental breakfast... and it's really good.  Won't need to go across the street to McDonalds -- bulk up on the goods... fresh fruit, waffles, cereal, hot oatmeal, good coffee, danishes, etc.  And the woman who handles it all is always on the ball, asking everyone if they need anything.

5.  Their beds and pillows are like clouds.  I swear, they must be made of clouds.  I wanted to smuggle one home, but the bed would've been hard to stick in my suitcase. =)

6.  It's a mile from Fenway.  On a gorgeous day, the walk is great and you pass some awesome sights, shops and restaurants.  Not to mention, the #1 Bus goes right up and down Mass Ave which is super convenient.

7.  They handle problems and situations efficiently.  We had a situation where our fridge shorted out, but they moved us to a new room and it was bigger and more spacious.

8.  The rooms are large, always are clean, big bathroom and well stocked with tolietries.

9.  It's situated right off the Mass Turnpike.  Easy in.. easy out.

10.  FREE WI-FI on all the floors. =)

Stay there.. tell them Angie the Philly Red Sox gal sent ya!  And say hi to Hector for me. =)

06/05/10 | Link | Rating: 4.0
12. Steve V.
Great for the price.  

Location: not the best in terms of things in the area.  Not really anything you can walk to besides a McDonald's.  They have a great shuttle service though which will take you anywhere within a couple of miles radius.  So, they won't go the airport, but they will take you to Victoria's Diner nearby or to the nearest T stop.  

The rooms were really nice.  In my case, there was a "living room" with couch, desk, t.v., coffee pot, refrigerator,  and microwave and then the bedroom which had a second t.v.  Nice-sized bathroom.  Iron and ironing board in the room.  

Front desk staff were very friendly.  They helped me arrange shuttle service and held my bags while I was at a meeting.  The hotel also has a contract with a local company for airport transfers (only $8)....can't beat that.

Would you believe that they also have free parking in the middle of Boston???

Plus free breakfast and 24-hr coffee in the lobby.  And an Otis Spunkmeyer cookie "happy hour"

If I have to return to this part of Boston for anything, I would definitely stay here again.  I wish there was more to walk to around here though.

28/01/11 | Link | Rating: 4.0
13. Heather D.
Room was clean and large for a city room. A good fit for our family of 5. Sofa bed was the best of the week. Urban location near the hospital district but we weren't kept up at all by sirens. Free shuttle service provided by hotel made major points of interest easy to access. We used it to get to Prudential Cener and down to the aquarium. Also served by the No1 bus if you are used to getting around Boston (it runs about every 15min). The AC in the room was a little week in the middle of summer. Continental breakfast was very well run by Carol. Good value overall, especially if you are looking for a suite space in town.

15/07/12 | Link | Rating: 3.0
14. Chris D.
Nothing but headaches.

This hotel has decent rooms but the minute you walk outside you will get mugged.

The room had a lot of hair from a previous visitor all over the sheets. It was a little disturbing to find long blond hairs in my bed.

The shuttle is the most unorganized system I have ever seen. I think they offer the shuttle because nobody in their right mind would walk anywhere. This shuttle service they offer is what I thought would make my life a little easier.  It did not.  Here is why the shuttle was a bad experience.

1) Their front desk staff told me they had an airport shuttle - I just need to fill out a web form for the shuttle service. I filled it out and the form ended up just giving me errors - So I called and it turns out it ends at 9:45 or 10 and since I my flight came at midnight I would need to take a taxi. After paying the crazy fee to have the taxi take me to the hotel I could of just paid more for a nicer hotel that had an airport shuttle.

2) On my way home from meetings I called to be picked up at the redline station. I was told 10-12 minutes and he would be there. That would have been great but after 25 minutes I had to call and they told me he was just leaving the hotel. Then it was another 15 minutes.
I wish I would of just taken a cab at this point but I felt so committed to the process I got in with the driver who was very nice but complained about how awful his job was all the way back.

Trying to schedule the shuttle back to the airport was a complete headache.

01/07/10 | Link | Rating: 1.0
15. Alessandro P.
I had to sleep in this hotel since it's nearest to BUMC. The area is awful. There are not diners or restaurant near the hotel, so because I land at 10 PM I had to dinner with a mars. They do not have a Shuttle service from the airport, but despite this they have a good shuttle service for the T-line and BUMC. The room was large, clean and noisy! Yes, the air condition - heat system was so noisy, and the reception did not solve this problem. The same girl at the reception did not understand some British/European expressions so I had to waste ten minutes of my life to require a "wake-up call", which I had never received. The breakfast was really poor and no waiters were there to help me. Next time? Another hotel.

07/02/14 | Link | Rating: 2.0
16. Mike P.
The place was ok.... That's not saying much though.  I must say I was extremely disappointed when I arrived to this best western plus.. . The location is horrible... It's in the middle of a ghetto industrial area.  The staff recommended a diner up the street, Victoria's diner... Said it was very good and was a mom n pop type place.... Well I must say the food was lousy. I ordered half baked chicken which was extremely dry and ordered sides from the "healthy" portion of the menu... Ordered broccoli and asparagus.... Well, it could not have been drenched in any more BUTTER! Nothing healthy about it... Anyway.... Back to the hotel... It was decent but the location really brings it down.... It's in the ghetto and felt like I was going to get mugged while walking to the diners.... A lot of ghetto people stay here and there was a crap load of transgender individuals coming and trying to pay "cash" to rent a room for the night... I know they were trying to rent rooms for their "tricks"... Nothing wrong with transgendered but I know enough people and have been around to know when they're trying to get a room for hooking up/prostitution.  Also, the night time is TERrIBLY noisy with ambulances driving with lights and sirens responding to emergencies All night long.  

For the good, I was satisfied with my room and the staff was extremely nice here. They did the best they could w the cards they are dealt.  For me, I would NOT stay here again when visiting Boston.

15/03/13 | Link | Rating: 2.0
17. Corinne G.
The room was bigger than I expected - an actual suite, and the breakfast was really good for hotel breakfast. The staff was friendly and helpful. There was a minifridge in the room that was absolutely room temperature inside, despite the control knob being cranked to freezing. I got around the city by public transportation - not too far from some useful bus lines.
The wifi's way better at weird hours when less people are awake and using it.

04/03/12 | Link | Rating: 4.0
18. Joe S.
Like the smell of weed? Rude guest partying all night? Security guards walking past not caring / not addressing situation? Absolutely horrible experience spent three days here and it was the same every night. DO NOT BRING CHILDREN.

24/02/13 | Link | Rating: 1.0
19. Enrique C.
I want to give it 5 stars but my non smoking room stunk of stale cigarette smoke.  The manager was kind enough to apologize for the inconvenience.  

The location is ideal since you're close to free ways and the other tourist parts of Boston.  I didn't plan on spending lots of time in the hotel so I didn't spring for one with an ocean view.  

Street parking is limited but there is a small lot for hotel guests.

15/08/11 | Link | Rating: 4.0
20. Nina R.
We stayed here for a week with a baby and it was very nice. The room was average as far as mid-priced hotels go but I was mostly pleased with the location, it is very near to the inner city and there is even a shuttle bus. We had a car and there was always parking available for us right next to the hotel and the staff were friendly. The hotel is funny being a completely cylindrical building but the rooms aren't lacking in accommodations at all, in fact, there was a little sink, mini fridge and microwave that came in handy for baby food prep and bottle washing. I was pleased.

18/11/13 | Link | Rating: 4.0
21. Tiffany P.
This is the first time I have been disappointed with a Best Western - it's typically been a very reliable chain with clean facilities.

One of the two elevators smells terribly of cigarette smoke. The fourth floor, where my room was, also smelled of cigarette smoke. Gross. I hope I didn't get the smell of it all over me just from passing through.

The window doesn't have thick curtains; it just has a flimsy covering so the sun comes through. No sleeping in for me.

The noise of cars driving by bothered me somewhat during the night, but maybe that's just a given in Boston.

But wait! There are some good things.

I was surprised to see that my room was a suite like in the picture; I had assumed it was only select rooms, but I guess I should have paid attention to the name of the hotel =p It does NOT smell like cigs, thank goodness. The furniture is a nice medium brown wood. The bed is comfy enough, though I'm not a huge fan of the sheets. (They're a bit old and are pilling.) The heater works well, thank goodness - I'm a weakling from California who is bewildered by anything less than 60 degrees. There are a fridge and microwave in every room.

Free breakfast daily with cereal, fruit, pastries, make-your-own waffles, oatmeal, bagels, bread, and boiled eggs. Does the job, but nothing exciting.

Free freshly baked chocolate chip cookies at 5pm daily - these things are OFF THE HOOK. I ate two, bad me.

Free wifi, though it's a little slow and keeps disconnecting.

A shuttle will take you to/from the airport for $10. It worked out, but the guy was about 15 minutes late (I guess that's not terrible) and wasn't very helpful about telling us where to meet him. He then proceeded to talk to someone on the phone (with a Bluetooth, at least) for our whole 12-minute drive.

My boyfriend was also able to take a COMPLIMENTARY shuttle to downtown Boston, which was really nice; there are select locations that the shuttle will go to for free.

There's nothing to do around here except visiting the local gas station and McDonald's. The nearest Orange line stop is 0.9 miles away, which is kind of a pain to walk but not unbearable. The Green line is a bit further.

The place definitely deserves 3.5 stars and would really be a great hotel if you don't mind the stench in common areas and the trek to the T.

13/12/11 | Link | Rating: 3.0
22. Shannon H.
Staff was pleasant. Room was spacious,clean,and had lots of amenities. Was a little noisy outside but it was a Saturday night! Would definitely stay here again

05/02/14 | Link | Rating: 4.0
23. Johnny T.
We stayed here for my girlfriends BU medical school interview. The hotel tag was very nice and courteous and the hotel itself was clean and we'll kept. They even allowed us to store our luggage even after checkout! My only con would be the taxi shuttling service. We had to wait over a hour to get a taxi to pick us up.

Quick shoutout to Miaquila for going out of her way to flag down a taxi for us!

12/10/13 | Link | Rating: 4.0
24. Colleen E.
The front desk staff was great but that couldn't make up for the rest of the place. After the first night of listening to ambulances and loud construction equipment all night I asked if there was a room we could change to with less street noise. I was told that all of the rooms had a lot of noise. There was no clock in the room, housekeeping repeatedly barged in on us and they also left their mail in our room. Outside the hotel was super sketchy. We also had problems with the hotel shuttle repeated parking right in the way of the ramp. To get a wheelchair from the lobby to the disabled parking space was a harrowing experience each morning. I will never be back to this hotel.

26/04/14 | Link | Rating: 2.0
25. E M.
The staff here is super friendly, from the front desk to the people in the breakfast room.  Our room was comfortable and the price is right.  To the people complaining about the neighborhood, go pay more money for a more upscale area then.  We had no problems with harassment and people in that area seem to keep to themselves.  The only problem with the area is the pizza parlor across the street isn't friendly.

10/11/14 | Link | Rating: 5.0
26. Jen D.
This was the perfect hotel for my family of 4(2 girls ages 8 and 11).
The rooms were clean, came with fridge, we each had our own bed and there was a living room area with couch. The breakfast buffet in the morning was great--eggs, bacon, waffles, cereal, pastry, juice, hot choc for kids, the list goes on and on!! It wasn't too far from tourist area, we took Uber and it was only about $7!
Plus the free parking was a major plus!!!!!
I wish I could pick this hotel up and take it with us to every stop of our 24 day road trip!!!!

03/07/14 | Link | Rating: 5.0
27. Stephanie F.
This is one incredible hotel. My mother in law stayed here for a few days to care for my father in law who was in the hospital, and everyone who she encountered treated her with the utmost kindness and compassion. The rooms were spotless and there was a hot free breakfast provided every morning. The manager, Jennifer, was beyond helpful and I know that our whole family will stay here if we need to be near the hospital or for a little vacation. Thank you!!!

13/07/14 | Link | Rating: 5.0
28. Fred B.
My girlfriend and I visited Boston to attend my "brainiac" niece's graduation from Boston University. She graduated Magna Cum Laude. Thanks for letting me brag a little. :-) There was the good and the not-so-good at the hotel. Here's how it went down:

The Good: The property is well-maintained. Helen at the Front Desk was hard working, friendly, and very helpful. She never seemed frazzled or stressed with all the guests coming and going through the lobby, and all the questions she had to answer. The room was clean, comfortable, and well-appointed, and the shower was refreshing. The bed was also comfortable. Annie and Brandon worked hard on the "continental" breakfast which was served in a spacious meeting room on the lower level. Annie and Brandon were very friendly and helpful. This Best Western had a complimentary shuttle service that would take us to and from various points around town, including subway stations, that were in close proximity to the hotel.

The Not-So-Good: While the property is well-maintained, this Best Western is located across the street from a GINORMOUS hospital, Boston Medical Center, where ambulances and other emergency vehicles raced back and forth with sirens blaring all night. At times, the noise was jarring and kept me awake. I thought hospital zones were quiet zones, but perhaps not in Boston. Also, I did not find the night staff at the Front Desk as friendly and helpful as the daytime staff, even though the night staff was usually less busy than the day staff.

All in all, we had a pleasant stay at the Best Western Plus Roundhouse Suites. If I ever return to Boston, I would consider returning to this Best Western but I will certainly ask for a quieter room away from the incessant street noise.

22/05/14 | Link | Rating: 3.0
29. Jenn G.
I have stayed at Best Westerns in the past and have always been fond on their hotels. However, I will never stay at this hotel nor recommend it to anyone. I have written a feedback to Best Western and I hope they resolve this issue.  

I was down in Boston for a Seminar, we checked in late on 8/19. After a few hours in our room I noticed the fan in the bathroom did not work, I also noticed there were several water spots around the fan and ceiling. This was not the point of my concern, what was, were the several quarter size black spots around the fan, if I had to guess I would say the foreign substance is mold or mildew.  It was too late to march downstairs and ask for a different room and I was not staying there the following night, but my coworker was (If I was I would have requested a different room), so I spoke to them on my departure in the morning. The person at the front desk was quite scatter brained and confused as to what I was showing her  (I took pictures of the foreign substance). She appeared apathetic, but apologized and stated an engineer would be in in a few hours to fix the fan; she never addressed the mold/mildew like substance. I asked my coworker tonight if the fan was fixed and the substance removed, she stated neither issues were resolved.  

I am disappointed this issue was not taken more seriously.  I hope others have not experienced this same problem.

21/08/14 | Link | Rating: 1.0
30. Natalie P.
If we were able to take this hotel, lift it up from its foundation, move it 5 or 6 blocks, and plop it down around Tremont Street, I would give this place 5 stars.  It's cozy and feels colonial and homey which I found a lot more comfortable then the sterile modern decor of other hotels. We had access to free wifi, a decent breakfast, vending machines, coffee and cookies.  It's not the stuffy pretentious sterile environment you get from high priced hotels, and I appreciated that. The staff was all very pleasant, including the attentive staff at the breakfast, the friendly housekeeping staff, and the knowledgable shuttle drivers.

The resounding negative thing about this hotel is that the location is absolutely horrible. It's a 30 minute walk to the Back Bay Station which isn't far, but there are homeless drug addicts surrounding the hotel. Not just one or two hobos either, they are all over the place.  Hubby and I walked past an altercation where people were screaming that they were going to stab each other, after witnessing that we decided to make sure we took the shuttle or taxi straight to the front door of the hotel. Overall the shuttle worked out well for us, the only hiccup was being given an estimate that they'd pick us up in 25 minutes and having to wait about an hour.  Waiting an extra 30 minutes was definitely worth not having to walk through Methadone Alley in the dark. FYI: It's about $9 (before tip) to take a cab from Back Bay Station to the hotel.

There is almost nowhere to eat close to the hotel unless you want McDonalds, but we ordered delivery (twice from South End pizza and Grill- they delivered straight to the door of our room) which worked out great.

Ultimately, my hubby was really put off by the area and we ended up moving to the Westin at Copley Square for the second half of our stay, but if I were to return to Boston on my own I'd definitely choose this place over the Westin.  I'd choose laid-back over stuffy any day.  Just get to know the shuttle drivers and you'll have a great time!

07/07/14 | Link | Rating: 4.0
31. Tanyaaa J.
My friends and I stayed at this hotel for my 22nd birthday. We had such a great time! We got a suite with two double beds. It was very nice. Also, the hotel offered us Free breakfast which was awesome. The price was also great.My only downside was the location. It was in an inconvenient location. I wish it was closer to Back Bay. But I guess it would have been more expensive if it was in Back Bay.

01/12/14 | Link | Rating: 4.0
32. Jonathan P.
Only 2 stars because the rooms are clean. Staff member told us we can check in early so we arrive early and are told that it's not possible and someone should have told you that you can't. Then don't ask them for a shuttle to the airport because you have to pay $30+tip when a cab is cheaper but they don't tell you that you will have to pay they make it seem like a hotel perk. Make sure you get everything in writing, will never stay here again unless the staff changes!

11/09/14 | Link | Rating: 2.0
33. Josh T.
I cannot say enough about the staff at the Roundhouse. The night manager was incredibly friendly and helpful, and he made an effort to get to know me and say hello by name when he saw me! The day manager was equally amazing; she helped me out in a professional and straightforward manner when a purely accidental billing snafu occurred. The staff also got me a cab that arrived promptly and made my entire trip smooth. And how can I forget the breakfast room manager?! He was so courteous and also got to know the guests personally, offering to help make waffles for the little kids and asking everyone if they needed directions on where to go, and keeping everything so neat and tidy. I rarely feel welcomed into a home when I stay at a hotel, but the staff here really made me feel valuable and it wasn't at all fake--they were genuinely interested and cared!

14/04/15 | Link | Rating: 5.0
34. Kellen C.
One big bed in the living room small sofa bed for the kiddos under a $100 microwave refrigerator free parking in a lightened up area seems to be monitored. If you are hungry call the grill across the street they will.deliever for free to you're room great when you have the kids with you and don't want to get them dressed and in the snow. Also the place is.open past midnight thurs and beyond closes at 3am. Rooms are very clean service excellent nothing ghetto very professional. They are supposed to have free shuttle to hospital but he never picked up or returned our call

23/01/14 | Link | Rating: 4.0
35. Cedric S.
Well I've been refunded my money and the manager has called me back with some resolution that should make me happy. I was also mistaken when I said she didn't contact me. She sent me an email, but it went into the junk mail folder.

04/11/14 | Link | Rating: 1.0
36. Wendy P.
Room is clean, but there's one staff in the front is extremely mean and also had a strong attitude. I'm not sure did she get train to work at the hotel. Do not want to return unless the staff learn how to use the right attitude communicate with customers.

08/03/15 | Link | Rating: 2.0
37. Lina Z.
Free breakfast. The computer is just for showing, not working. The room is fine. They offered a discount for their checking in mistake. In general, it is a good place to stay.

16/04/15 | Link | Rating: 4.0
38. Christina R.
My friends and I stayed here for a few days during the 4th of July weekend. We got to the desk and they were very friendly, but gave us the key card to the wrong room. Honest mistake-no biggie. The rooms were pretty spacious and had enough room for the 4 of us. I liked that there was a refrigerator and microwave.
The breakfast every morning wasn't fabulous, but it wasn't horrible. It's free so what more could you ask for? Make sure you make yourself some waffles!
The free wifi doesn't really work-which is maybe why it's free.
The shuttle is great, but really needs to run later. My friend and I got stuck at the T with dead cell phones(our fault), so we were unable to even call them to come get us. Plus it was the night of the fireworks, so you think they would try to run later than 9:30. Thankfully we were able to catch a cab dropping someone off.
One of the nights we were there, we came back probably after 1AM and none of us had a key card- that was pretty stupid of us, all of thinking one of us had it. The staff on duty gave us another card for no charge, which was super nice.
If you're not really used to "urban" locations, don't stay here, it's not for you. LOL. Not too many places to eat nearby, but if you search you'll find one. There is parking, so if you have your car-take it to find a place to eat.

05/03/15 | Link | Rating: 4.0