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Boston Harbor Hotel in Boston, MA

Boston Harbor Hotel in Boston, MA


The Boston Harbor Hotel is your home away from home. As a luxury hotel in Boston and a member of Preferred Hotels & Resorts Worldwide, Boston's only Forbes Five-Star waterfront hotel welcomes guests arriving by land or sea.

Located on the historic Rowes Wharf Harbor, the Boston Harbor Hotel's inviting ambiance and unparalleled service provide the ideal home away from home for travelers.  Luxurious accommodations with sweeping views of Boston's cityscape or breathtaking waterfront, a contemporary spa and fitness center, world-class dining and a 34-slip marina make the Boston Harbor Hotel a destination Beyond compare for business and leisure travel.


Established in 1987.

The Boston Harbor Hotel is Boston's landmark, waterfront hotel located at Rowes Wharf overlooking historic Boston Harbor. With the revitalization of the waterfront and building of the Rose Kennedy Greenway, Rowes Wharf is one of the most distinguished addresses in Boston. The Boston Harbor Hotel stands as a gateway to and from the harbor. Private yachts from around the world and events such as Sail Boston and the BT Global Challenge call the wharf home. Rowes Wharf has become an integral part of the city of Boston where "merchants" of the financial world meet. The property has been awarded the Forbes Travel Guide Five Star Award. The Boston Harbor Hotel is a member of Preferred Hotels & Resorts Worldwide and has been honored as one of the "World's Best Places to Stay" on the Condé Nast Traveler Gold List .


Company Info:

Rating: 4.16

Address: 70 Rowes Wharf, Boston, MA, 02110
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

Hotels in Boston, MA



Comments (104):

1. Brian B.
I went to school in Boston and frequently travel there on business, as I did a week ago. I booked a room using getaroom.com and was glad I did. It's far from the cheapest hotel I've stayed in, but I felt my cozy room, the service and the hotel amenities (bar, patio, business center) were all top-notch. I usually schedule business meetings off site, but I enjoyed this property so much that I held it on the premises.

23/10/09 | Link | Rating: 4.0
2. Andy H.
If you have a chance this is the place to stay.  A short walk to the subway, the north end, the aquarium, well... it's Boston.  It's a short walk to everything.

17/10/06 | Link | Rating: 5.0
3. K D.
I have not stayed at this hotel, but I recently had a work lunch there and it was beautiful, Unbelievable views, comfortable dining room with vibrant colors, comfy couches and a great menu. They have a lot of outdoor performances during the summer as well. This place is run extremely well.

24/04/07 | Link | Rating: 5.0
4. vihangi t.
i dont really know where to start ..but here it goes..my boyfriend bought a package  which involved a massage , facial and a pedicure...as a valentine' s day gift..he surprised me and it was definitely a great surprise..i got so excited when i found out..:-)but the excitement soon died when i entered for my massage ..the massage was equivalent to rubbing lotion on my body.the room was dark and gloomy...following that i had a facial right after..which dint even feel like a facial..it was done in 30 minutes and all she did was rub some cream on my face and put a face pack which i think i can do it at home by myself..by that time i was in  no mood for a pedicure..the facial therapist kept looking at the time and i started getting a feeling that i was just being a bother...i mean seriously..u are supposed to be  feeling relaxed and calm after a massage and a facial but on the other side i just wanted to get out of there...i cudnt even refuse a pedicure since my boyfriend had bought an entire package and i dint wana create a scene..needless to say the pedicure was worse than the $25 dollar pedicures you get at a chinese nail places..THIS WAS MORE LIKE HEALTH CLUB EPERIENCE AND NOT A SPA...

all in all..a very disappointing experience and my boyfriend had the same experience with his massage, facial and pedicure..and he was more disappointed ..after all he had paid a fortune..and i really mean FORTUNE...to make it a great valentine weekend for me...:-(
and as for the glow on my face after facial ..forget it!!!

so people next time you think of indulging yourself instead of going to one of the boston most expensive hotels go to other spas which would give you the worth for your money and make it an enjoyable experience...


13/02/11 | Link | Rating: 1.0
5. Kimberly C.
This place is wonderful. The service is outstanding. The staff is exceptional. Really there is not one negative thing about this place. The food is good. The rooms are perfect. If you have an opportunity do not pass up the chance to stay here.

12/08/07 | Link | Rating: 5.0
6. Bea B.
We spent our 25th wedding anniversary there in June and they spoiled us rotten.  Upgraded us to a beautiful water view suite and everyone in the hotel knew it was our anniversary so they all made us feel very special. We really felt like we had gone away, even though we were only 5 miles from home and down the street from my office.  BHH was like an oasis in the middle of the financial district.  Also,  dinner at their in-house restaurant was outstanding.  Only negative - spa staff - they cancelled our couples massage a few days before we checked in.  They offered us separate massages, hours apart. Not very romantic.  The booker more or less said "hey we have plenty of clients, so take it or leave it."

11/08/10 | Link | Rating: 5.0
7. Carla B.
Recently had the pleasure of staying in this hotel. Had a harborview suite, which had the most killer view of the harbor and environs. The room was immaculate, with every amenity one could desire. The service was excellent  - courteous and prompt.
The pool and spa were both well equipped. A wonderful base from which to enjoy Boston - it's in walking distance to the subway, the North End, and the Aquarium.

08/10/06 | Link | Rating: 5.0
8. Eileen M.
The drink Chuck order for me is yummie ...coconut rum pineapple juice cream of coconut ....servers were friendly ...place was clean....and the view nice.....pricey though

06/10/11 | Link | Rating: 4.0
9. Deb L.
afternoon tea - gorgeous view/location.   tea was nothing special.  miss the old Ritz.

28/12/12 | Link | Rating: 3.0
10. Angelo S.
Can't comment on the rooms... but went there recently for the Movies under Moonlight series they have in the summer. These are events in the patio where people watch a movie (usually older movies from the 1950s and 1960s) outdoors.

The bar, the restaurant, lobby and patio are world-class. It's too bad that so many people come for the Movies Under Moonlight... so you have to show up around 5 PM to have a real shot of getting a table, and drink alcoholic beverages outdoors while enjoying the film. All in all couldn't recommend it more.

14/07/07 | Link | Rating: 5.0
11. Nate Y.
Didn't stay there but attended the outdoor concert on a Tuesday where they had a cover band playing R&B, funk, and even a little salsa.  If you get the chance you can get front row seating around the wharf while the band plays on a floating barge.  You have to order drinks and/or food, but if you rather not you can sit along the steps, and they provide small cushions to sit on.  There was even a floating dance floor in front the barge that they allowed people to go on to during the last hour set.  The view is great with the gazebo in the background, planes flying above, and boats in the harbor.  All-in-all an entertaining way to spend the evening and you don't have to pay a cover or admission.

19/07/07 | Link | Rating: 5.0
12. S S.
This hotel is so boston. I love it! It was my reintroduction to Boston, i lived here as a student and moved out to NY and when i was interviewing with a firm downtown, stayed here for the weekend, and this hotel and the city totally won me over! It is so old fashioned, charming and really soo Boston. We drove from NY and parked here, the service is exceptional from the Valet, to room service. The rooms look over the city and are kinda tiny. I loved their spa area in the hotel downstairs.The gym has a pool and whirlpool.
We also tried breakfast at the resturants downstairs and it was truly divine and oh so yum with all kinds of confectionaires.They helped us out in decding on our dining options in the city and suggested Lucca in the North end which we loved and send us a free towncar for pick up and drop off! Truly, i couldnt have asked for a better reintroduction to Boston!

02/08/07 | Link | Rating: 5.0
13. Christopher N.
As for fancy hotels, BH is right up there.  I've been in nicer, but this place, with its historic context and location is quite unique.  The rooms are cozy as you might expect in downtown Boston, but really, if you're visiting a large city, you are only doing one thing in your hotel room -- sleeping of course. ;)  

The hotel was one of my first introductions to Boston.  What a great way to begin the adventure of exploring downtown Boston.  My tour guide was great, yet geographically challenged.  Great fun nonetheless.  The room views are amazing; either the city or the harbor.  Not bad either way.  

The valet was great.  We were offered (and accepted) a FREE ride to our restaurant in the North end, complete with return service.  AND, if you stay here, make time for working out (or just visiting) their gym facility.  I seriously got lost in the men's locker room.  Could just be me though....

09/08/07 | Link | Rating: 5.0
14. Sheila S.
Perfect wedding location and they absolutely know what they are doing when it comes to weddings! Not to mention, great setting for photos.

14/11/10 | Link | Rating: 5.0
15. Mark T.
I've stayed in much better hotels for less money. Insufficient electrical outlets for this day and age, and most were inaccessible (there was a multiple outlet inside of the desk, but was inoperable. I did get a strip after complaining. I didn't find the concierges very knowledgable and was given misinformation at least once.  The rooms were not very large when compared to other four star hotels I've stayed at (although well decorated).

18/06/11 | Link | Rating: 2.0
16. J C.
As good as it gets is an understatement. Location is perfect, the rooms are amazing. Splurge for the deluxe harbor view if you can. It's worth every penny. The meritage restaurant is amazing.

07/12/10 | Link | Rating: 5.0
17. Angela B.
I'm a local and we booked the Romance Package for New Years.  We had a great room overlooking the harbor and could see the fireworks from our room.  The room was well appointed but it is the service that sets this hotel apart.  I love being addressed as "Mrs....."  Everyone from the front desk to bell staff to food service was wonderful.  We had dinner at the Grille and it was delicious.  The service was by far, outstanding.  We did the whole champagne in your room thing which was nice but when we received a bonus fruit tray,now that was really nice.  The most impressive of all was that I had to call down to get some aspirin the next morning and the bell man quickly brought it up with a smile and concern and they didn't charge me an arm and a leg for it.  I would highly recommend staying here.

07/01/11 | Link | Rating: 5.0
18. Renée P.
We did the Mother's Day Brunch today. Everything was so delicious - we went late and got a beautiful window seat in the corner. The food was amazing. It is very pricey. Expect to pay about $100 a person. Getting mimosas is about $16 a glass so I would say get champagne ($10/glass) and mix with the free OJ... Or splurge - whatever you want... if you're going here I'm sure you can afford to drop $400 on 3 people for a lavish breakfast.

08/05/11 | Link | Rating: 5.0
19. Cindy W.
This place is absolutly  amazing! After attending a good friends wedding here early this month, I want to tell the world that I too want to get married here as well.  ALL of their staff was truely top notch!!!! Food was awesome-to die for.  Double twin lobster tail with champigon butter drizzle...can we say more?!  Fresh - flavorful - creative!  The view on the water is also breath taking.  This place is just an absolute dream.  To brides out there..this is the place to be!

20/07/10 | Link | Rating: 5.0
20. Michael C.
They always do a great job at this Hotel. They understand what 5 star service is all about. Every year the same people are working there. Excellent Hotel, excellent service

06/05/11 | Link | Rating: 4.0
21. S D.
We we're put into a beautiful room...number 922. We're told we got a beautiful upgrade...the noise level in our room was unbearable and we thought it was the elevator.  We requested a room change and they were very gracious...come to find out room 922 is called the "engine" room because all the mechanics of the hotel are inside the walls...explaining the vibrations! I wonder why a hotel puts a first time guest in such a lousy room when first impressions are so important!  Now I am trying to sleep with an alarm going off non stop downstairs...but all in all it is a nice spot, great bar with fabulous drinks and staff...will be back ... Just wish I could sleep!

25/10/12 | Link | Rating: 4.0
22. Anjali S.
Tooootally overrated!!

Maybe they treat conference guests different than others but I didn't have a fantastic experience here- contrary to most reviewers. My husband and I got in late Tuesday night for a stay through Saturday. First impression was a total wow. Everyone was really nice. We didn't get the waterfront view- but the view of the city was nice. The room looked really nice-very colonial- beds turned down when we got in the room. It wasn't until daylight though that I started noticing the "scratches and dents" so to speak.

First, the bathroom was not great. The shower was horrible. There was barely any water pressure. The toilet made a weird beeping sound- intermittently. I couldn't tell what exactly would set it off but every so often it would just start chirping. Our room was very small so you could barely open the door without hitting the corner the closet was built into. Room service could barely get a cart through. I practically walked into it several times coming into the room. The last really terrible part about the place is the walls are PAPER thin!!!! I could hear everything and we were right next to the elevator so that's all I could ever hear- especially in the morning. It was sooooo annoying- especially when I wanted to sleep in late on Saturday. Oh also- there was construction or something going on and without warning when I walked out the back door I got sprayed over my head by the guy washing windows. Not cool.

The "service" and employees are great but you sure do pay for it. It's like my husband says- the price of the hotel is really just for the service. It wasn't a spectacular facility. It felt very old. Everyone was nice up until check out. Once I got home I realized there was an extra breakfast charge on our room. The guy I spoke with on the phone at the front desk was very terse and treated me like a peasant. Never going back!

09/05/11 | Link | Rating: 2.0
23. H S.
Feeling fancy? Coming off a nice yacht and fixing for a plate of fresh oysters? Killing time before a wedding reception starts?

Or, OR... walking around Boston in flip flops with your group, and needing a drink due to the humidity and a nasty blister on someone's foot?

Well then, look no further because here at the Boston Harbor Hotel, you can have a drink on the waterfront and pretend like you're fancy, or about to go on someone's yacht. Then, you can go indoors and feel like an idiot while you search around for the ladies' room while the people in pretty dresses and bow ties just watch.

All in all, a breathtaking hotel that is worth at least one visit. Have your wallets ready.

27/06/11 | Link | Rating: 4.0
24. Alain L.
The "Hahhbah", is really a top flight hotel. I really wasn't trying to stay here, but it was the only hotel with availability. Seriously!  Oh hush.

Anyway, I normally cab it when I come to Boston, I can only imagine what parking here would cost, so VERY happy to not be driving this time out. This hotel is very well maintained and everyone gets the door for you, it's really off-putting in comparison to regular hotels. How can they compare? You guys are spoiling me over here!

They put me on the 10th floor, harbor side and even at night the view is fantastic. Couldn't wait to get up in the morning to see that view. They set me up with a wonderfully appointed king room. This hotel also offers turn down service in the evenings, which is a great touch. Room came with its own DVD player, wish I had known, I would have brought my latest Netflix flick.

This hotel is in the Financial District, so there a ton of restaurant and bar choices within quick walking distance.

Now, the Boston Harbor WILL give your credit card a beat down, so be prepared.....and enjoy!

25/09/08 | Link | Rating: 5.0
25. Curtis C.
Been here a couple times now. They're a bit sketched out if your friend tries to check in for you, but generally a nice hotel. A bit stingy with what floor you end up on though

25/08/11 | Link | Rating: 4.0
26. jeannie k.
We stayed here on our wedding night in a room overlooking the water. Before I say anything else, this place has the SOFTEST bed I have ever slept in. It was pillowtop everything pillowy soft heaven. This is a really nice hotel, the main lobby not anything to write home about, just luxury standard, nice, but not very dramatic. Anyways I'd rather stay somewhere where the rooms are superior if the lobby gives, which is what this hotel is about. Anyways, when we entered the room, a tray of chocolate covered strawberries and chilled sparkling cider was awaiting our arrival. We don't drink alcohol and we loved the fact that the hotel remembered this small but important detail.

I ordered room service and in 30 minutes I had a cheeseburger and fries delivered to the room. The food was great and they gave us more fries than the both of us could eat.

Still an awesome view at night. In the morning we spent most of the time looking out the window at the boats in the harbor and the planes leaving and coming into Logan airport.

The room was gorgeous, albiet in its colonial style, and is in excellent condition. We looked into the Four Seasons and the rooms didn't look quite as good. This is a first rate hotel, and was just perfect for our wedding night.

06/07/09 | Link | Rating: 5.0
27. Lee T.
Excellent! The service and attention to detail were spot on.

06/04/12 | Link | Rating: 5.0
28. David M.
This was our third time staying at the boston harbor hotel. It is as good now as it was the first time we were here.  We were there during the Boston Marathon  The staff is very attentive to alll of our needs.  The hotel is clean and  well maintained.  The spa area is outstanding, the pool and jacuzzi are second to none.  The work outroom is large and full of the most up to date equipment.  The locations is good because it's close to the "T", good restaurants, Faneuil Hall, and the harbor.

18/04/12 | Link | Rating: 5.0
29. Meag M.
This is a great hotel!  It is right on the water, with incredible views of either the harbor or the city.

We were celebrating a pretty excited event, of just getting in engaged and my fiancée mentioned it to them when we arrived/when he booked the room.  The upgraded us to a suite which was amazing and huge!  It had an amazing view of the harbor.

Also in the room was champagne chocolate and covered strawberries!

The bar is great.

Can't really sit outside late night, they closed on the earlier side and I believe you have to order food.

Also, it is walking distance, from the North End.

14/06/12 | Link | Rating: 5.0
30. Tasha T.
I attended the Tuesday Night Summer Soul event last night (7/5/11)...it was alot of fun!  My friend and I sat at one of the tables (where they do expect you to order something), but you can sit on the side and enjoy this FREE event.

Ray Greene & the Innervisions performed.  I have seen Ray perform many times and he did not disappoint last night.  He was jamming!

I only ordered the fries and a diet pepsi.  Which came out to $9.90.  Other menu items are a bit pricey.  My girlfriend ordered the red sangria and loved it!  as well as the caesar salad

Friendly staff and good vibes all around!

06/07/11 | Link | Rating: 4.0
31. Joe O.
Incredible hotel. Service is the best you can get but that comes with a price. I was lucky enough to get a corporate rate at 215 per night.

11/07/12 | Link | Rating: 5.0
32. Karen T.
Location is very convenient to all the touristy spots downtown and the T subway system. You have access to the Harbor Walk and the Kennedy Greenway, which were both completed in 2010. The water taxi service from the airport pulls right up to the dock behind the hotel. It's pricey but you get what you pay for. Did not go to the spa or pool, but there were always 5 doormen anxious to help with anything. Ate at the bar one night, interesting combination of old school feel with young people enhancements (friendly employees, HD TV viewable from most of the room, etc.). The atrium is stunning and an easy landmark. Where else are you going to see the yacht of the owner of the Red Sox parked out back?

25/09/10 | Link | Rating: 5.0
33. Ciana T.
I'm a bit disappointed with my stay, fortunately I was a guest for a corporate event and therefor did not have to pay for my night. My review is based on the City View Superior Room, which is really just the economical option at the hotel. Yet at over $500 a night, I was expecting a bit more.
There was no accessible ice machine. We were told to call for ice.
There was no minibar. Not that I would have used it anyway, but some people would expect one.  
The hinge of one of the windows in the room was broken, so I was able to easily open it enough to walk out on the three foot wide ledge. I know not to walk out, but if there were kids or drunk people it may not be the safest situation.
We wanted to grab a drink after we checked in, so we asked the front desk for a suggestion. The gentleman sent us to one of the bars at the hotel, yeah it wasn't open yet. Hmmmm... You'd think he would have known that.  
We decided to have a byob cocktail in the room instead, but the glasses that were in the room were small water glasses, only enough for a shot. So we called the front desk for cocktail glasses. 25 minutes later, they finally arrived.
It was also a little awkward when we came into the room after dinner at almost 9:45 and there was the maid doing the turndown service. She forgot to put the sign on the door that says "housekeeping working". It was on our bathroom counter. There were no candies on the pillow either.
The water pressure in the shower was terrible too.

The food at the reception in the Wharf room was pretty tasty, so that was nice. There were probably around 300+ people, so the fact that my filet was done perfectly is impressive.
The service was not so hot. I'm not sure if the really long amounts of time between courses was intentional to force people to mingle or if the kitchen couldn't keep up with the number of people. The servers kept filling the wine glasses when they got low, but they didn't ask if you wanted more or what kind of wine you were drinking, so if you weren't watching they would just dump the wrong wine in your glass and it would get all mixed up. It was also a little annoying when our server brought coffee to the table, ran out halfway through and forgot to come back to give the rest of the table coffee.  After waiting for a bit, I just flagged down another server and the coffee came right away.

While none of my complaints individually are a big deal, all the little screw ups that I experienced at this "luxury" Boston hotel prevent me from being able to recommend it you.

28/07/12 | Link | Rating: 2.0
34. Eileen R.
I attended a wedding last evening, and I have to say the best food I have ever tasted at a wedding.  Very well planned menu and the food was just perfect!  The servers for the function were all very helpful and nice.  Very much enjoyed this wedding and would highly recommend it to anyone considering a reception at BHH.

29/07/12 | Link | Rating: 5.0
35. L W.
I recently stayed here while attending a conference at the convention center.   This is a lovely hotel- my room was gorgeous with beautiful city views!  The restaurant was also great for breakfast- fast and yummy- Saturday brunch was also perfect!   The only thing that bothered me about this hotel was that the staff seemed pretentious- especially at the front desk-- I realize this is an upscale hotel- but I still appreciate genuine customer care.

06/04/12 | Link | Rating: 4.0
36. Erin H.
My (new) husband and I stayed at the Boston Harbor Hotel on our wedding night!  Everyone at the hotel was very kind, very welcoming, and very accomodating.  We had a beautiful room with a view of the harbor--gorgeous!!!   The bed and pillows were the most comfortable ever and we woke up to the sun rising over the harbor.  

We ordered room service for breakfast and it arrived promptly.  Although I'm not used to having ketchup bottles opened and tea poured for me, I appreciated the service!  
It was nice to lounge around the hotel in our robes and slippers.  

The wouldn't let us check out late, as they said the hotel was full, but after we checked out we lounged around the spa area.  I really enjoyed the pool and hottub, as well as the amenities in the locker room.  

The one thing we were disappointed in was that the day before my brother-in-law and his wife dropped our bags off and checked us in.  They tried to leave a gift of champagne glasses and a bottle of champagne in the room for after our wedding, but the front desk wouldn't let them leave the champagne.  They promised them that they would provide a bottle of champagne, but the ended up not.  So, we arrived at the hotel and saw the champagne glasses, but nothing to drink out of them! It's a small thing, but if they told my in laws they were going to leave it then they should of.  

Overall it was a very pleasant and relaxing stay! A nice splurge for our wedding night!

21/08/12 | Link | Rating: 4.0
37. Dave R.
Stayed here as part of our wedding weekend 6/21-6/23. Hotel staff could not be any more accommodating. Every staff person we encountered would ask if there was anything we needed, opened doors or offered a kind word. We were given a room upgrade without asking. The room was clean and offered amenities expected at a hotel of this level. The bed was AMAZING...great nights sleep on a perfect mattress.  Our wedding was not "with" the BHH, but the staff helped out anyway. The BHH is within walking distance of the World Trade Center, Fanueil Hall and the North End. To keep the review simple and on point, there was nothing that could be improved upon to make our stay any better. Worth every cent to stay here and hope to be back.

25/06/13 | Link | Rating: 5.0
38. DJ M.
On a return whirlwind trip of New England, I had booked this wonderful hotel. One of the nicest hotels I have ever stayed at!  The harbor views from your room are breath taking.

I had reserved two rooms overlooking the Harbor. That wall, which is huge, is all window. You feel like you are inside and outside at the same time. Concerts play below and cocktail parties display great service and drinks as well as wonderful bites of flavorful food prepared by renowned Chef Daniels. . If you choose not to attend these events, you can still watch from your room and remain anonymous to the eyes of the guests and the noise is totally void.

The hotel is magnificent and it is the only hotel in Boston that has been rated five stars. The rooms are large and clean. The attendants meet you at the front door, dressed in perfectly clean and appropriate uniforms. The front desk is very friendly as well as the concierge service. They freely pass out their expensive ink pens to remind you of your stay and it works!

We were on one city tour of Boston and the driver pointed out the hotel, quoting what one would have to spend to stay there. My daughter, sitting closer to the front of the trolley, just turned around and smiled at us. They still email me as to what is happening in Boston and their hotel.

We did not dine here, sorry to say, I had reserved everything in advance. I was a little disappointed that I had done that.

This, of course, unless you have money to burn, is a splurge, but money well spent. Boston harbor is a gateway to a world of traveler's, including business tycoons who use this hotel to meet, relax and dine.

You're made to feel like a king or queen, the amenities leave nothing to be desired. Treat yourself, you can thank me later.

05/05/08 | Link | Rating: 5.0
39. Steve C.
Nice place, great views, great location, and generally friendly and courteous staff.  This beautiful facility is great for couples or business travelers, if you're company let's you get away with $500 rooms.

But, this is not the place for families.  The staff is not so friendly towards the little guys.  One of my kids affectionately nicked-named a certain employee "Grumpy Gus".  For restaurants, just take a 15 minute stroll to the north-end for fanrastic Italian food.  I also have to give kudos to one of the front desk employees, but I'm sorry to say I forgot his name.

I would not hesitate to stay again with adults, but not with children.

02/09/12 | Link | Rating: 4.0
40. Melissa P.
So here I am reviewing a hotel when I have never stepped foot in any of the rooms, nor have I explored more than half the lobby area.  Then what could I possibly have to review?  The summer movie series, of course!  It is the perfect way to spend a summer evening in Boston.  Literally any of the movies in the lineup for any summer would be a fantastic experience.  I have been wanting to do this ever since I moved to Boston, and after seeing The Maltese Falcon last weekend, it was definitely worth it!  

It was tough for me to find some details and words of wisdom for this type of evening activity, so here are some tips for first-timers.
-You do need to arrive early, but not as early as some people have said.  We got there around 7:15 and were still able to score a table for two on the patio.  Granted, it was all the way on the side, but we were that much closer to the water and the movie screen.  For anyone who came later, they must have been in the know because the outer perimeter of the patio was lined with people kicked back in lawn chairs.  
-The food is overpriced and just ok.  But you are there for the experience!  If you don't want to spend a lot of money, but need to eat, order the guacamole.  The portion is big, the chips are thick, and it will fill you up.  I was so full, I didn't even get to try the popcorn that is served from a little cart in the archway, and that is actually what I was looking forward to the most.  
-Service is slow, but everyone is friendly and happy.  It seems like the servers literally have no incentive to check in on you, refill your glass, ask if you want more of anything, or even make eye contact.  They know that once you are seated, you are in for the long haul.
-And speaking of the long haul, it isn't that long.  The movie starts at sunset, which means showtime will vary.  We were told our movie would start around 8, but it didn't get going until 8:30.  All of their movies seem to wrap up under 2 hours.  
-If you need to use the restroom afterward, you better be quick.  There are just a few stalls and the line wraps through the lobby once the movie finishes.
-This is one of the best things to do in the summer in Boston!  While you're in the neighborhood, walk along the water, check out the Greenway and the kids playing in the fountains, have drinks in the North End, and simply appreciate how amazing it is to see the city transform for the warm weather.

13/07/10 | Link | Rating: 4.0
41. Angela T.
We stayed at the Boston Harbor Hotel for the two nights surrounding our wedding (which took place there, as well). Our room - a 9th floor Deluxe Harbor View - was spacious, lovely and clean. Its separate sitting area, dressing space/closet and large bathroom made the room feel like a suite and very comfortable for two people preparing for a wedding. The view of the water/court house/airport was quite nice, especially at night with all the lights. The doors were a little thin, and we could sometimes hear people walking down the hall or using the elevator, but it wasn't a disruption for us. The bed and linens were comfortable and the bathroom amenities were nice.

All of the staff at the hotel were extremely professional, and check-in and check-out were both a breeze. Room service was delivered promptly, and was some of the best I've ever experienced in a hotel. The food was hot and well-prepared, and it's brought on an actual table which you can roll to the window and eat at. Everything for the meal was thought-of and provided without needing to ask.

The only gripe I had (and I'm not sure if this was the hotel's fault or American Express's fault) was that they appeared to put a couple of holds on our card for room charges that took an inordinate amount of time (a week and a half) to clear off. It was a little annoying to have a large amount of our credit held during our honeymoon.

Hopefully we'll be returning soon, as it is a nice place to relax and a prime spot in Boston. A little pricey, but worth it for a special occasion.

11/10/11 | Link | Rating: 4.0
42. Gregory F.
This hotel is the finest Boston has to offer.

17/07/13 | Link | Rating: 5.0
43. Naomi U.
During the summer

These guys show classic movies, if a party of two agrees to spend $60 dining (they have a contrat you have to fax in in advance...) on the granite harbor terrace, they can view the movies...

The menu is small and decent; if a bit on the bland side.

It gets a little nippy, and sometimes it's a long wait until dusk so come prepared...bring a jacket to wear and to sit on (the steel chairs cool off in the sea breeze and attempt to syphon the warmth out of your body)

09/07/11 | Link | Rating: 3.0
44. Nikki B.
Had a wonderful stay at the Boston Harbor Hotel!! The location was great. A little bit of a walk for shopping on Newbury but a cab ride was less than $10.
Everyone was very friendly. I'm pretty sure at least 10 people would say hello before you could even get to the elevator.
The room was beautifully decorated and very clean. The mattress was ridiculously comfortable. I loved all the little extras like shout wipes,the "daytime" comforter and water by the bed at night! It made it feel much more personal and less "hurry up and wipe stuff down and change the towels."
The weather from the hurricane had us sort of stuck in the room all day but it was such a comfortable room that we didn't mind at all.
The martinis at the Rowe's Wharf Bar were amazing. I will admit to trying a new one every night and they were all perfect. The bars and restaurants were busier than usual because of the weather the one night we did eat on site but everyone was still very friendly and I have zero complaints.
I also left some prescription medicine in the room and they mailed it to my home within 3 days of returning which was much appreciated.
Would love to stay again if I'm ever in the area. Even with the crappy weather it was a great trip!

05/11/12 | Link | Rating: 5.0
45. Mel S.
I stayed at the Boston Harbor Hotel on New Years Eve ONLY because I one a few night through a contest.  Normally I would not stay at a hotel this fancy because the prices are REALLY high.

The hotel is really nice and sits right on Boston Harbor (hence the name).  The decor is beautiful and everything I'd expect from an upscale hotel in Boston.  The rooms either have a harbor view or street view, both being very desirable.

Our room was big and included two areas, one that served as a bedroom and the other as a living room - complete with a couch, a second TV (the other being near the bed), a desk, etc.  The package we had included champagne and chocolate-covered strawberries delivered to our room by check-in, which was nice.

We encountered many different staff, including valet, the convenience store, check-in, and room service.  All staff members were polite, smiled often, and really made us feel welcome at the hotel - and we are NOT fancy people!  Our package also included breakfast (which is why we had room service), which was okay.  The food is tasty, but not worth the price.  I'd suggest to stay away from it unless you don't mind spending a ton of money on typical food or don't want to leave your room.  There's much better food for the same price or less if you venture into Boston.

All in all our visit was nice, warm, and welcoming.  If you are someone who likes fancy hotels and is visiting Boston, the Boston Harbor Hotel is a great place to stay.

04/01/13 | Link | Rating: 4.0
46. Kathy A.
Beautiful, elegant hotel right on the waterfront. It would be a fantastic location for a wedding or any other special event. They have a few nice dining options within the hotel (most notably Meritage The Restaurant). The bellhops are especially nice, but there is all around great service.

08/03/11 | Link | Rating: 4.0
47. Vicky R.
Excellent Service.  The room was great.  One day when we left we forgot to remove the "Do Not Disturb" sign and returned briefly at 10 pm on our way to dinner when we discovered this.  Due to the late hour we asked if we could just have fresh towels brought to our room however when we returned at 11:30 pm our room had been completely made up!  That was above and beyond.

This is silly but silly works for me.  My teenage daughter only drinks soda on rare occassions and when she does she prefers coke.  The restaurant /bar has pepsi products.  When she asked my daughter if that was alright she said she would rather have water.  A couple of minutes later the waitress returns with a small bottle of coke.  She smiled and said she knew where there was one hidden!!!    Once again above and beyond!!

Will definitely stay here on our next visit to Boston!

21/02/13 | Link | Rating: 5.0
48. Michael O.
Great location. Rooms are clean. Food was okay. Service was less than par. Nobody went out of their way for anything. Had to open lots of my own doors while doormen stood around talking. I'd stay again because of room quality and location only.

14/10/12 | Link | Rating: 4.0
49. Michael B.
Beautiful setting and great location.  I have been here a couple of times for business meetings and always am impressed.

17/11/12 | Link | Rating: 4.0
50. pam r.
This hotel was impressive from start to finish. Valet parking and check-in were a breeze and we were met with friendly, organized and professional employees the whole way through. Our room was spacious and the large picture window offered a beautiful view of the harbor.  There were so many little details during our stay that really made the difference- you come into your room at night and the bed is turned down, slippers are placed next to it, bottled water on the night table and classical music playing. Room service was really well done as well.  The indoor pool was fantastic- very large with three lap lanes, nice seating around the perimeter, great lighting.  Locker rooms were well equipped and clean.  The location of this hotel was excellent. This will be our 'go to' place when we're in Boston.  
Room tip-  if you are looking for a quieter room- definitely request something away from the elevators.

02/04/13 | Link | Rating: 5.0
51. Lu B.
BHH Summer in the City Series feature concerts, dancing and movies. For free. It seems to me that BHH probably doesn't have to put on these summer series events in order to draw in people. What with the great location, amazing views, awesome patio dining and romantic architecture.

I have been wanting to check out the Movies by Moonlight event for years.  I finally had the opportunity; and I think I'll be back as much as possible this summer.

The location lends itself nicely to the BHH's film choices that include mostly older films, with a mix of romance and intrigue. I recommend getting there early, if you plan to grab one of the free seating spots on the stairs facing the harbor. For an 8:30 sunset we got there at 7:30 and got some of the very last open spots. The BHH provides little foam pads to sit on, making the prospect of sitting on a granite step for a few hours much more bearable. Also, if you're not going to sit at a table and order from the BHH menu, there's a little table set up selling popcorn and movie candy.  

I think this would be a fun thing to do with a romantic interest, the setting is perfect for that. But not having one of those isn't going to hold me back from gathering up a few lady friends and heading on down. Maybe we'll  hit up Tia's afterwards, it's right around the corner and we're guaranteed to find a date, as long as we don't hold our standards too high. On second thought, maybe not... Any evening that starts out this way needs to stay classy.

03/07/11 | Link | Rating: 4.0
52. Julia M.
I really enjoyed my stay at the Boston Harbor Hotel. When I travel for business, I normally have to stay at places that are a little under this price-range.  But, this trip was for pleasure and it was well worth the splurge. I was there for only a couple of nights, but the service was great and they made me feel welcome. The room was beautiful and I enjoyed the antique-style furniture which gave the place more character than a standard hotel. The views are wonderful.  It is a little on the pricey side, but well worth it.  I would certainly go back!

27/11/11 | Link | Rating: 4.0
53. S. Rene' P.
This hotel is beautiful!!!  I love the area and I was very impressed with the rooms.  I was very disappointed with the housekeeping staff, they were very LOUD in the hallways, yelling back and forth to eachother and slamming the doors made it really hard for me to focus on the work I was trying to do in my room.  

I did notify the front desk manager a few times...... but the noisy staff never quieted.

10/02/12 | Link | Rating: 2.0
54. Robert R.
This is a truly fine hotel.  I enjoyed my stay completely.  Regrettably, after I left I discovered a serious problem that you should be aware of.


When I checked in the hotel blocked my credit card for half my anticipated charges.  This is not unusual and most hotels do the same.  When I checked out I put the full charge on my credit card.  At that time the hotel should have released the hold.

They did not.  Notwithstanding the fact that I had paid the bill they now increased their hold to cover the total bill.  I discovered this upon my return to home and found calls from my credit cards fraud protection department.

I called the hotel and it took multiple calls and a letter to the hotel's General Manager to clear up the problem.  Of course, no apology.

This ineptitude and incompetence could cause you much difficulties,  An example will show you how:

You're on your way to Europe for two weeks with a clear credit card having a ten thousand dollar limit.  The first four nights you stay at the Boston Harbor Hotel.  They block four nights of a $500 a night room at $250 a night.  That's $1,000.  You check out and pay your bill.  That's $2,000.  They don't release the block and double it.  That's $2,000 plus $2,000 for $4,000.  You stay at a smiler charging hotel in London and the credit card is again charged $2,000 for rooms.

Now you have $6,000 on your card when you thought you'd only have $4,000.  Suddenly you find your card unaccepted.  Why?  Because the Boston Harbor's accounting dept is manned by incompetent fools.

Be warned!

12/10/12 | Link | Rating: 3.0
55. Michael C.
This is a gorgeous iconic hotel on Boston's waterfront. For the longest time I actually thought it was actually office space. You will pay for the amazing location and views but if you can swing it, it is probably worth it. My company has had our annual meeting here (apprx. 200 people) and they do a fantastic job.

03/02/12 | Link | Rating: 4.0
56. patty l.
Took the opportunity to attend the summer soul music concert last evening. I went with a group of friends. We had  a nice table but there is a $25/per person minimum at the tables. None of us are cheap and do not mind spending the money but the food is mediocre at best. I had a chicken ceasar salad. I have had better from Stop and Shop. For $17.50 the hotel cannot spare real parmesan but put in the fake stuff from those containers. My friend had the seafood dip which was mainly cream cheese and a few strands of that seafood substitute. My friend who had the burger enjoyed it but at $18.50 it should be good. The calamari was very greasy.
We realize you pay for atmosphere but the food should at least be palatable. If this is any indication of the calibre of the kitchen I say go to the North End instead.

The music was great but the band played 40" then took a 25" break.  I suspect this is a ploy by the hotel to up their revenue. After two sets we left as we were tired of waiting for the band to come back.  As the writer below stated there is barely any public seating so the city and hotel need to stop marketing this as a free event as yes it is free but only if you enjoy standing.

This was my first time attending this event and may be the last as it is just not worth it for people who do not want to spend $25 to sit at a a table and eat really bad food.  After experiencing the food here I would not venture back to eat inside at one of the other restaurants as I believe the little effort the kitchen puts into the food here reflects the entire kitchen operation.

08/08/12 | Link | Rating: 1.0
57. J M.
Another Easter Sunday place to take the family.  Bring your wallet.  Pool in basement. Can't beat the location. Well maybe you could but it is still a great hotel.

30/05/13 | Link | Rating: 5.0
58. Lisa M.
This place is perfection. My husband and I just stayed here for a romantic weekend getaway and were blown away from the second we pulled up to the hotel. Everyone who works here is clearly well trained, personable and a joy to deal with. I love feeling like the hotel staff isn't annoyed by your presence and they truly want you to be happy. They go above and beyond to ensure you have the best stay possible, which on,y added to our wonderful experience. On to the room, which was just beautiful. It was luxurious, spacious and well appointed. Not to mention the gorgeous view their harbor facing rooms provide. I also liked that you could open the windows in the room to take in the sounds of the harbor and to smell the fresh sea air. The bed was my favorite part of the room. It was nothing short of heaven. Absolutely the most comfortable mattress I have ever slept on with clean and luxe linens. My husband has a horrible back and woke up the next morning feeling like a million bucks, which was so great. I also loved the bathroom that was filled with marble and really generously sized for a standard room. There was a tub and a really amazing shower. I loved getting out of a nice steaming hot shower into their complimentary comfy robe and slippers, and then taking in the sights of the harbor through the enormous window in their rooms. It was pure relaxation. The reason we stayed there was in celebration of our anniversary, and the hotel kindly sent up a delicious plate of chocolate covered strawberries. I thought that was a very sweet gesture. I read complaints of noise from the halls and other rooms in prior reviews, and I have to say I didn't notice that at all. I also disagree with posters who claim that this hotel needs to be overhauled and updated. I think the tv in the room and the channels they offer could definitely have been improved upon. But, other than that, the entire hotel and guest rooms are perfectly decorated and kept up. I love their style. Classic, luxurious decor will never be out of style as far as I am concerned. We did get room service, which I thought was pretty good. Over $35 for a cappuccino, a plate of melon and berries and some corned beef hash was a bit steep, but at least the food was enjoyable. I would've been really mad if it was the standard room service junk that most hotels serve. One more note, my husband recently stayed in a suite at the Boston Four Seasons, and felt the Boston Harbor Hotel was far superior. Better rooms, vibe, staff and location in his opinion.  All in all, we can't wait to return to this hotel. We live nearby, but I know we will stay here again for a birthday or anniversary getaway, and I personally cannot wait!

14/07/14 | Link | Rating: 5.0
59. John P.
Best hotel, best location. My daughter was married there. Great job. A the father of the bride, they even appointed a guy to help me...his name was Joseph, and he took care of me! Where else's will they press your tuxedo in the middle of the night?

Great rooms for lodging as well as functions. EXTREMELY friendly and helpful staff.

If you want to spend a little extra, this is the place to get your moneys worth.

22/02/12 | Link | Rating: 5.0
60. Craig R.
I lived in Boston for 14 years and never got to try this place.  So on a recent trip back to Boston when the chance came along - i jumped at it.  This place is a nice hotel that provides good service and has a great location.  They have a great gym for a hotel and a nice restaurant with very friendly and professional staff.  Overall a great place to stay in town for business.

30/04/13 | Link | Rating: 4.0
61. John C.
Beautiful hotel, views of boston harbor.  Walking distance to Northe End, and Boston Common.

Location, facilities, health club, staff


16/09/13 | Link | Rating: 5.0
62. Jason R.
Not a better location in Boston as a temporary home with easy walks to the North End, Chinatown, the Seaport, Faneuil Hall, and State House.  Access to the T, Greenway, and rte. 93 Room view of the harbor was top notch.  Two great bars in the hotel and dinner at the bar at Meritage was a personalized experience on a quiet summer Friday night.  Also a quality, well equipped hotel gym with plenty of equipment.  
That said, the "spa" stinks with poor service and weak massage experience for far too much money.  Also not impressed at all with the actual rooms - incredibly small and dated, especially the bathrooms.  If you like cookies, don't waste your time ordering them from room service because you'll get dry, silver dollar sized, teeth breakers that taste like cardboard.

05/08/13 | Link | Rating: 3.0
63. Cindy M.
Have been to Boston quite a few times - but this is my favorite hotel I have stayed at there.

Great location, near Aquarium and Quincy Marketplace and North End Italian area.

Rooms are beautiful. Loved our Harbor view. Good gym and indoor pool facility.

Very comfortable - great staff, etc.

20/09/12 | Link | Rating: 4.0
64. Drew S.
This review is in regards to the movie night: This past Friday night my girlfriend and I attended the movie night at the Boston Harbor Hotel and we were extremely disappointed with how we were treated and how the event was marketed by the hotel.

This movie night is marketed as a family friendly event (similar to movie nights at the Hatch Shell and Christopher Columbus park) whereas in actuality it is an event that is intended to boost food and drink sales at the restaurant while providing little to no public seating for families or individuals looking to attend the event.

My girlfriend and I, along with at least 60 other individuals including young children and families, were allowed to sit on the periphery of the restaurant for an hour before the show began.  However five minutes before the show started, the hotel staff began telling families and all of the individuals present that if they were not seated at the restaurant or in the public seating section (which amounted to maybe 75 seats for the hundreds of people who showed up to see the movie) they were not allowed  to sit in this "public throughway" that was on "private property".

A number of parents expressed their displeasure, informing the hotel staff that there is no way that their children could stand for the entire film but all we kept hearing was "I'm just doing my job" and "You need to leave".

I guess the reason for my post is just to make sure that this event is marketed appropriately from this point forward.  This movie night keeps popping up on websites for "best free things to do" list but in fact there are only about 75 open seats for the public. It is strictly a money making endeavor for the Boston Harbor Hotel and it is not at all a "family friendly" event.

07/08/12 | Link | Rating: 1.0
65. Chris M.
I will give my entire experience starting with the phone call about parking. I told him who i was and what company i was with and asked where to go. He said we have valet and self parking, but your company is not validating. I found this shocking as they always do. So i asked to clarify "Are you telling me that my company is not paying for the parking to their event?" He replied "yes sir"  
I then asked my fiance to call to verify room, parking and event. When she called she was told parking is included and the room was booked.

The valet was fine.The front desk was friendly and pleasant..
We got to our room and one of the 2 door type windows must have been defective or have a different hinge because it opened up enough for a large man to through and access the ledge of the 8 story room!!! An obvious safety issue.  

So I always bring my own beverage to these things, so when i to get ice i walked the whole floor to find no ice machine. Heading back to my room I ran into a guest services person and asked and she said there were none but you could just call and they will send it up. She got the ice for us. When i got back to the room my fiance says that there were no glasses larger than 4oz  in the room. So we go to the desk and ask where we could go to get a drink and take it back to our room. He told us where the hotel bar was but did not tell us it wasn't opened!

We go back to the room and call room service to bring us 2 adult sized glasses. Half an hour later they arrived!!
So i go to put my ipod into the bose clock radio but there is no cord. I went to put some sodas and water in the mini fridge, but it's not on, and there's nothing in it!! Not that i would want anything in there but that's something most people would expect in a room you would pay $500 a night for.

We went to our event and had cocktail hour. The waiters with the appetizers were scarce and when they brought out dinner they could not keep up and the courses were abnormally delayed. The meal was excellent. I can't remember having a better filet! The waiters with the wine would come over and if you were not paying attention you very easily could have had a mixed wine happen as it almost did me!  And when dessert came out they brought out coffee after, and then didn't make it around the table!! My fiance finally flagged a waiter for coffee.
So we had dessert and decided to return to the room only to find a housemaid in there! It was around 9:30pm there was no sign on the door that was closed, and no cart outside!! I like a turn down service just as much as the next guy but there was no notice at all!!
So yeah I've had better experiences.

06/08/12 | Link | Rating: 2.0
66. Stephanie W.
Boston Harbor Hotel has given me simply the best experience I could have asked for!
I enjoyed my 3-nights stay in a luxurious junior suite facing the beautiful city of Boston. During my stay, I can honestly say that this experience had me feel like I was on cloud nine.
Excellent and professional service by bhh and their staff definitely lived up to their ratings. Two thumbs up! You have to experience it to believe it.

We were in such a rush upon check out that my boyfriend forgot his watch. Since we're back in NY, we were hoping maybe our friends living in Boston can drop by and pick it up. To our surprise, bhh went out of their way to ship it back to us. That was very thoughtful. (Its the little things that counts!) I am once again impressed by the top-notch service provided by bhh. I look forward to my next stay at bhh.

21/08/12 | Link | Rating: 5.0
67. Megh R.
The area is fantastic, and the views over the water were excellent.  This is NOT a cheap hotel, however it was worth every penny.  They treat you like royalty, which is good as you pay and tip for it.  Spacious rooms, lush bathrooms, and very close to a whole lot of fun things to do.

27/09/13 | Link | Rating: 5.0
68. sasha h.
Rooms are quite spacious, have a normal area for bed and bathroom but an additional vanity area as well. I stayed in a harbor view room which was quite nice to wake up to in the morning. I was only there for one night so can't speak too much to the service but what i did experience was fine, nothing special though. Appreciated that they had wifi instead of a cord so i could work from bed. I don't love the old fashioned / antique looking feel so not my favorite decor. Fixtures were modern, curtains looked like cheap versions of the upholstery in the place of versailles. Location is superb, walkable to lots of things. Bed was soft, i sunk a little but it was comfy nonetheless

We had a few meetings at the hotel, used the South Atlantic room and Phillips room. Both were spacious and elegant. Catering was extremely good. They had a big spread for breakfast, fresh fruit, coffee, teas, hot chocolate (yeah this was pretty damn good), pastries, eggs etc. The actual set-up was very decadent, reminded me of having tea in England.

20/11/11 | Link | Rating: 4.0
69. Geneva C.
So I'm giving this Hotel a 1 star strictly on the service.Its a beautiful place the people who work their are not.So where do I start we stayed here for two days my boyfriend and I did a tour on this side of town for my bday.Where do I start staff is rude it's a different when you feel people are forcing themselves to speak to you.Thats what it felt like here .They have security stand by the elevators blocking the entrance where you need to go to get to the elevator to your room retarded and the dumb ass security doesn't even move out the way nor speak!One night my boyfriend and I was coming in from hanging out and the dumb ass security had the nerve not to greet us and then peeked at us when we walked
By as if we didn't belong in the hotel Screw you asshole Security even if you felt that way you could've stricked a minor convo instead of being so obvious What a Jerk.Another thing one Morning I needed to send something off to my mom so entered the Business center and asked the Chick At the desk can she send it off she told me the price then asked "Are you staying with us "I wanted to say no Hun I walked in off the street for you to mail a packaged for me another Asshole.The only good thing about this place is the spa services on arriving I received a amazing hot stone massage I forgot her name but she has Red Hair she is great and super Friendly Not like the assholes upsatairs.No one says anything to you in there so,I decided to contact Managment because of the level of rudeness He is fairly new he just began manager for two weeks.So i don't know if the staff is the way they are do to the change or still haven't got
Together from prior Managment I know I will not return not When I can go to the Castle hill and be treated like I'm suppose to money is green.Anyway he took 50% off the bill of the second day.To me he should've took off the first day and no I'm not ungrateful but the first day is where I felt the skittishness and that day was more do to dining.The crazy thing about it is once I contact him with in 5 minutes we were getting calls to the room staff asking is everything ok what's idiots it doesn't count when it has to be told about what jerks they need a class on how to not be jerks.I Will meet stay here again left a really bad taste in my mouth for my Birthday Tour.Thanks Harbor hotel....P.S the woman that cleaned out room was one of the best and her hospitality was genuine as well as the women downStairs in the Spa other than that Run

13/09/13 | Link | Rating: 1.0
70. Crystal S.
We arrived at 8AM, and asked if we could have an early check in.... "sure, no problem".  Great service!  We weren't even charged any extra.

Slept in THE most comfortable bed I've probably ever slept in (no exaggeration here).

Next time I'm back in Boston, this is where I'll be staying for sure!

27/02/13 | Link | Rating: 5.0
71. Ryan S.
We stayed again  at the Boston Harbor Hotel last weekend. We had a fantastic time. The view out the window of our hotel was beautiful and the location is convenient to many fun spots to hit day and night.

They have a really cool indoor pool. The pool does not have that strong chlorine smell and feeling of your skin drying out when you use it. The decor in the spa and pool area was upscale and relaxing environment to be in.

The food at the restaurant there was somewhat pricey but it was good. I prefer to walk to one of the many great restaurants for dinner and breakfast in the morning.

The beds are comfortable and the room feels spacious. Even though we live outside of Boston it is fun to spend a night here and really get the feel off a mini vacation.

Overall it was an enjoyable and relaxing weekend.

09/03/13 | Link | Rating: 4.0
72. Angel G.
Just got back from our week stay in the New England and could not wait to review this place.

The only sad thing about this place was that it was our first hotel stay of the trip and set the bar way too high for any other New England hotel to match. We took the red eye flight in from Los Angeles so when we landed at Logan at 5am we were zombies. It's really easy to get here from Logan via the "T". All you have to do is take the Silver Line to the South Station and it's a short walk up Atlantic (We wish we knew this when we first got there).

Knowing that our hotel check in wasn't until 4pm we wondered over to the hotel to simply check our bags and wonder around town. The front desk was extremely gracious by seeing if there was something they could do to help us out and gave us our 4pm check in at 7am!

Once we got to our room we were quite impressed with the size of it. It was very spacious and very comfortable. I've read some of the reviews about the style being old fashioned or outdated in this hotel but after checking it out it wasn't old fashion. It was a bit more turn of the century and Art-Deco in it's design. Sure it wasn't one of the modern design places like the Intercontinental a few places over but I come from LA where every hotel looks like that. The Boston Harbor Hotel gave me a little more of a New England Feel and for that I am very grateful.  

When we finally crashed on the bed we laid down of one of the softest most comfortable mattresses we've ever slept on in our lives. It was like sleeping on a cloud.

I took advantage of the Fitness Center and was very impressed with it. I loved the salt water pool and was impressed with the locker room which had a sauna and amenities for me to shower, shave and start my day.

The hotel also sits on the harbor with a beautiful boardwalk at it's back door.

This hotel was truly the hotel highlight of our trip and cannot express how pleased we were with our experience. No other hotel was able to live up to this hotels experience. If you have the dough to shell out for a little luxury, make the Boston Harbor Hotel your choice. We're so glad we did!

31/05/12 | Link | Rating: 5.0
73. Ana R.
Friday Aug 3rd, BHH was playing Princess Bride outside on their barge, and the event was free and open to the public. I called ahead of time to get a sense of the seating arrangements and I was told to get there around 7:30 to snag a seat, otherwise we'd have to sit on the stairs.

I was tempted to bring some camp chairs, but my friends and I decided to just get there early and get a seat. We got to the hotel at 7:15ish and seating was already taken. Security (hotel goons) were letting people sit on half the stairs, and 22 people were allowed to sit on the Blues Barge. Everyone else had to take a seat on the patio area which is wide open space, and though it was off to the side of the screen, still allowed for viewing of the movie.

We waited almost an hour sat on this brick patio, with probably 25-30 other people. Just as the screen came to life, hotel security came by and told us we couldn't sit there to watch the movie. I'm assuming they were citing fire code or something, but they didn't actually tell us why we couldn't sit there. What I'm upset about (as was everyone else) is that they let us sit there for an hour or more, have our picnics, take our shoes off without telling us we'd have to move or find something else to do on a Friday night.

We ended up going to the movies at the Common Loew's, but we could have been there an hour earlier had we known we couldn't sit where we were sitting the whole time we were sitting there! It's not like security didn't see us there for a WHOLE HOUR!

I understand the BHH can't accomodate every single person who decides to show up to their movie screenings, but if they can only accomodate 50 people, as security told us after telling us to stand up or leave, then that should be on the website, or they should inform people calling for details that this is the case.

Security's attitude towards the people who came to watch the movie smacked of disdain. They were plain rude and they didn't have to be. When the area was at max capacity, they should have turned people away instead of letting us sit on the patio and wait for an hour. They got an earful from more than one audience member, although I'm sure they just expected us to throw ourselves off a cliff, shouting "As you wiiiiiiiish..." as we tumbled all the way down. Not gonna happen, BHH.


08/08/12 | Link | Rating: 1.0
74. Mitchell F.
Super luxurious. Expect pay a very pricey penny for this resort. Everything was outstanding. The room was well appointed with everything you could ever want. The housekeeping service was on par and delivered everything. All of the service was perfect. The rooms are clean and luxurious; as is the rest of the resort. I also like that this hotel is close to everything you could want to do in Boston. Faneuil Hall is a couple of blocks away, and the T is close. The dining was awesome. The Sea Grille was expensive but worth it. As I digress, you can read about that in my other review. I wish I could spend the rest of my yelping days here.

19/02/14 | Link | Rating: 5.0
75. Andrew R.
There is no better place to escape the elements along the Harborwalk than the Boston Harbor Hotel. Be it to relax in their fine armchairs and couches, use their restrooms, or stare for hours at their collection of old maps, you cannot go wrong. I get lost in those maps and love it. Thanks, BHH.

30/05/13 | Link | Rating: 5.0
76. Steven H.
The Boston Harbor Hotel is a bracing antidote to that "all hotels are starting to look the same" feeling I have had lately. It is a fantastic hotel. The location is unbeatable. Its employees are gracious and very competent (great concierges and simply wonderful doormen - the best anywhere). The public areas are extremely gracious and humanly scaled. Even the elevators are really nicely decorated. The entire building was spotless from top to bottom.

I usually like contemporary hotels, but this hotel has taken very traditional decor and elevated it to include every modern comfort one can think of. I particularly liked the bed, one of the most comfortable in any hotel I have experienced, and the four-outlet charging station hidden behind a panel on the front of the top portion of the desk. Very clever. Also, the HDTV actually was HD, and had the full menu of networks most of us now have at home.

The bar is warm and gracious, and the bartenders know how to make a good cocktail.  They also have a very good selection of single malt scotches and a nice wine list by the glass.

The Rowes Wharf Seafood Grill is quite good for dinner, with very fresh oysters and fish.  Breakfasts are good, if overpriced and a bit too much if you are a yogurt and fruit guy like me.  

The basement gym needs updated equipment IMO, but is clean and well-staffed.

Love this place. It is awesome.

22/08/11 | Link | Rating: 5.0
77. Meghan M.
I was here for my brother's wedding, and what a gorgeous spot this is. The view is just fantastic. They really know how to do weddings here. Service was great, the open bar was fantastic, as were the passed appetizers during the cocktail hour. My room was a deluxe room, had a nice view of the area (I was on the city side, not the water). I'd say the only negative thing I could say was that I was only able to stay at the hotel for one night, I wish it could have been more! They're consistently ranked by travel sites and magazines as one of the best hotels in the country, and I can see why!

15/07/13 | Link | Rating: 5.0
78. Andres S.
Looking forward to my Stay at the Boston Harbor, for my 3rd Boston Marathon run! Its not easy traveling and picking different hotels from Houston, Texas. However it might be worth the stay and heard very great things this hotel.  There is one mishap, I am stuck with out a room on April 21st. I would check out on 22nd and head back home. I have reversations 19-21st at the Boston Harbor. Anyone aware of a way to get an extra room.  They are completely book for that night or other hotels for just that one night, please let me know. activerun@gmail.com   thanks! Andres

15/04/14 | Link | Rating: 4.0
79. Diana L.
Many moons ago, I stayed here with my mother and brother as a celebratory graduation trip from undergrad. This hotel was my first impression of Boston (and New England in general), and it, along with Faneuil Hall's near-replication of London's Covent Garden design, was basically the reason I decided to go to grad school here and, six years later, am a certified northerner. So, basically, staying here changed my life.

I don't know if it was the pristine service (they could not have been more accommodating to a more confused group of individuals; they nearly held our hands to the whale watching boats!), the beautiful and immaculate suite we stayed in, the Aerosmith sighting, or the beautiful wedding we saw there one of the days we were there, but it is still my green light, my idea of perfection. In fact, my "perfect Boston day" consists of taking a stroll along the harbor and stopping at the outside restaurant for a glass of champagne and a salad.

10/07/13 | Link | Rating: 5.0
80. Scott B.
This hotel has the worst customer service never mind its out dated and over priced. Even the restaurant is generic and at best buffet level food. How in the world this got rated a Forbes 5 star i do not know.  Its not even a 3 star. Some of the rudest people i ever meet work here and if you have a complaint you will be ignored. I wouldn't stay here or ever recommend it to anyone and anyone that likes this hotel has never traveled or left boston and are unaware of how much better things could be. Do yourself a favor and stay anywhere but here.

28/07/14 | Link | Rating: 1.0
81. Liz M.
Obviously, this is a Nice Hotel. I haven't stayed anywhere this fancy since I was a kid, so I'm going to rate it based on my experience (or lack thereof).

The room looked much nicer than in their website pictures, which don't really do it justice. Really nice city view (didn't want to pay $$$$$ extra for waterfront) with windows that open a surprising amount to let in fresh air, and city sounds if that's your thing. The staff obviously is very courteous and goes out of their way to be helpful, and the room was clean etc. But none of that should be a surprise for something that costs this much.

What kept this from being a five-star experience was the little things. You can tell it hasn't been renovated since the 90s - there was a total of, I think, three accessible power outlets and one of them basically didn't work. Like a lot of people, I charge my phone while I sleep, leaving it plugged in so it's fresh in the morning before I head out. It was a huge hassle to accomplish this on my side of the bed, where the bum outlet was. It was obviously meant for the vanity area, but was technically reachable from my nightstand - problem was, only one of the plugs worked at all, and even that was dodgy. I had to plug/unplug multiple times to find the "sweet spot." Annoying.

And then there was the complimentary fruit plate. A nice surprise, I thought, except the plum was underripe and had a huge ugly blemish on it, the orange was pale and bitter, and the pear was like a rock. Walking through the halls later, I noticed someone else had taken a single bite out of the plum and then placed the remainder of their plate out in the hall, so it obviously wasn't just mine that was so disappointing. Why even bother with something like this if you're going to half-ass it? No fruit plate at all is better than a terrible one.

Luckily, the food you actually pay for is much better. We got room service dessert and snacks both nights we stayed, and it was very nice. Every dessert/entree/etc. comes with complimentary ice water, which might not seem like a big deal, but considering how hotels tend to nickel-and-dime you, it was a nice touch without having to ask. Their hot chocolate is excellent. Desserts are a bit small, but an order of chicken strips and fries was a generous helping.

Speaking of nickel and diming, the wifi is free - another nice touch.

It's a nice area to stay, overall. A short walk from the aquarium, and from the North End which has plenty to do. We did a City Wine Tours tasting, and the meeting place was less than a mile from the hotel. On the way home, we walked past Davide Restaurant, which was a minor thrill for me as a huge Kitchen Nightmares fan. The weekend was nice and quiet, probably a side effect of the Red Sox parade going on the other side of the city - so I'm not sure what it would be like normally. Even when some of the crowds started to filter back, though, it was still a pretty peaceful area.

If you want to stay in a luxury hotel on the waterfront, just a stone's throw from the financial district and the North End, this is a fine choice. Just make sure to bring your own fruit.

12/11/13 | Link | Rating: 4.0
82. Rachel E.
The Boston Harbor Hotel goes above and beyond for not only quality hotels, but for experience, scenic view and a feeling of pure luxury.

I've been staying at the hotel for a few years now, but in October I got married there. It was the most amazing, loving, FUN, stress-free occasion of my life, and having it held at the BBH was a dream come true. We reserved the small pavilion on the water for our ceremony and the on-site coordinator, Mike, was a pleasure to work with. Around the occasion, we hosted two parties for our guests at the hotel also - it was amazingly fun and so special.

We stayed four nights and they upgraded us to a suite the whole time - it was such a wonderful treat! The staff is exceptional, both on the main floor, housekeeping, the spa/fitness area and beyond. Every single moment was met with a smile, accommodation and sincerity for being a guest. You would be hard-pressed to find that level of service at other hotels...anywhere.

And no one believes me when I tell them our wedding did NOT break the bank at all, but it felt like a million-dollar occasion. The BBH will certainly work with budges and I think there is something for everyone; don't let money get in the way of enjoyment - there is always some way you can enjoy yourself within your means.

All our guests who never visited Boston before got the BEST of our awesome city, I'm so glad Boston Harbor Hotel was the backdrop. BHH is part of my family now! : )

14/11/13 | Link | Rating: 5.0
83. Daisy G.
Best service I've ever had the pleasure of experiencing. I came with my husband and in-laws, and because we had booked two rooms, they gave us a complementary upgrade to a corner room suite. The rooms are gorgeous and so are the views of the harbor. The staff is very nice and helpful. My mother-in-law explained that at five star hotels, tips are expected for pretty much everything and everyone, including even the concierge, should you ask him/her a simple question. Based on what I saw during my stay, I'd say she was spot on about appropriate tipping etiquette. Of course you have complete discretion over how you choose to tip, but this is something to keep in mind. Would definitely stay here again if I were ever in Boston for a special occasion. Worth the splurge.

27/12/13 | Link | Rating: 5.0
84. A K.
This place has no respect whatsoever for the privacy and discretion of it is guests. I was staying with bunch of colleagues. Called up an escort agency and booked a companion to pay me a visit in my room. I gave the agency my real and room number for verification purposes. When my companion arrived they would not let her to come close to elevators unless she showed them the room key. When she went to the front desk and told them my real name and my room number they called me and told me that I have to come down to the lobby and escort my guest to my own room. It was very inconvenient and uncomfortable to come all the way down the lobby so that my guest can come up to the room with me. I had to put on my suit and go downstairs. In the lobby i bumped into my colleges in the lobby and it was very awkward. By the time the whole ordeal was over, neither me nor my girl was in the mood for anything. The management of this place should go back to school. I felt like i was in Dubai or something. At such upscale hotels, guests often want and can afford some entertainment and companionship and they have a right to do so without extreme and unnecessary security measures coming into place. Hobbyists and escorts stay away from this hotel and do not support their business. I own an international company and would book often up to 50 rooms for some conferences. After that night, I would never book with them.

04/02/15 | Link | Rating: 1.0
85. Dan C.
Just checked in...but now I remember why we wanted to come back. From valet to front desk to concierge to bellman this place continually succeeds at spoiling us. Of course the free upgrade to a corner suit with harbor and city views doesn't hurt.

10/01/14 | Link | Rating: 5.0
86. Ravena F.
Want to feel like a fairy prince or princess?  Boston Harbor Hotel will satisfy your fantasy from the minute you walk in the door, and will continue the fanfare right on through check-out.

The building has that old money classy feel, which, done wrong can feel intimidating or condescending toward younger folk.  Done right, and you feel utterly relaxed, cared for and appreciated for your business.  This is a place where they do it right.  
The rooms are spotless of course.  Turn-down service is impeccably timed.  Staff are extremely professional: courteous and helpful, without being disingenuous.  The clean and not over-chlorinated 60 ft lap pool is a huge highlight for me as most hotel pools are too short to get any kind of workout in.  A very large hot tub is also a friendly post workout amenity.

Most of the time, I'd say it's worth the extra bucks to pay for the harbor view as we did.  Unfortunately, at the time of our visit, there was construction going on right outside our 10th floor room and the view was partially blocked by scaffolding - not to mention a few construction guys walking right by the large window and staring in.  (ew!)  I was going to dock a star for this, but I realize this is a temporary condition, and truly, the rest of our stay was absolutely seamless.

Tip: some have complained about the high parking garage fee, but the hotel validated for us and we didn't pay a dime for parking.

19/09/13 | Link | Rating: 5.0
87. Elle W.
I think BHH is the most beautiful out of the three hotels I usually stay when I'm in Boston (other two are the Ritz Carlton and Four Seasons).  It's right by the water and great location for those working in finance.  What I love the most is the interior decor - it's so rich with colors and patterns.  Deep reds next to different shades of blue... it's like a visual feast.   Also, the rooms are typically larger than other hotels.  

Where BHH misses and why I don't give it 5 stars is that the walls are thin.  I can definitely hear my neighbors TV and I've actually been called by the front desk to turn down my radio.

18/02/13 | Link | Rating: 4.0
88. Lily S.
An absolutely wonderful venue to stop by, get a few drinks and enjoy a view of the harbor, and a few weddings if you're lucky. The staff here is the epitome of 5 stars door to door. Love love love.

21/07/14 | Link | Rating: 5.0
89. Raquel C.
After being there for only and hour the toilet overflooded all over the bathroom and entry way floor. Houskeeping came up to fix it and clean up but guess what the toilet clogged again the very next day I had to call house keeping again. They snaked the toilet. Just before I checked out again the next am toilet clogged yet again.... Not happy!!

30/01/15 | Link | Rating: 1.0
90. Kris T.
Location can't be beat but they are not 5 star service in the restaurants or bar. We asked for a dish to be split in the kitchen and the answer was "maybe".  The time to get things to the table was slow, like extra dressing on a dry salad, dijon or the desire to have sea salt. A dish was missed completely so one person needed to forage from other people's plates. If the wait staff were around the table more they would have noticed our struggles. I find the overall staff to be young and inexperienced. The hotel needs to hire a German or Austrian manager with a strong background in food and beverage. I believe they would whip the restaurants into shape and teach what real high quality service is all about. Go spend a day in Vienna and experience what catering to one's desires is all about.

25/07/14 | Link | Rating: 2.0
91. Ana R.
Lovely hotel, staff very friendly and has lovely views of the Harbor

11/09/14 | Link | Rating: 5.0
92. Jim K.
Just had the pleasure of staying here again (8/25&26/14). What a lovely property. Impeccably trained staff, killer location on the water - get a harbor view, it's well worth the slight up charge. Dinner at the Seaside Grill with live entertainment in a floating barge surrounded on 3 sides by the hotel. View of jets taking off and landing across the harbor. Breakfast - eggs Benedict al fresco - yum. Perfect weather to boot.  Life's a beach - except when you're here. Then, life's great.

02/09/14 | Link | Rating: 5.0
93. Camille M.
The service you receive at the Boston Harbor Hotel is phenomenal. Every single employee makes an effort to make guests feel comfortable and welcome, and it shows.

I stayed during my very first trip to Boston. I didn't really know what to expect of the city or of this property. When I arrived, I realized that I'd booked a hotel in the financial district. This would not have been my preference had I further researched the area. I also noted that while it was very beautiful and well maintained, it clearly had more of a classic, old fashioned style and catered to an older, more "well to do" business crowd. Again, had I known this, I probably would not have chosen to stay here.

But, it would have been my loss. My boyfriend and I were easily the youngest guests that were not in the company of a parent or legal guardian. We arrived in casual clothes, carrying backpacks and stuck out like sore thumbs. None of this mattered and any awkwardness I felt disappeared when we were warmly greeted by staff member after staff member. I felt like a returning frequent stay guest instead of a first time visitor.

The common areas of the hotel, and our room, were immaculate. Our standard room was extremely spacious. And, while I would have opted for a more contemporary property that catered to a younger clientele, I was taken aback by just how much I appreciated their classic furnishings and old world style.

Again, the staff is amazing. When I stopped to ask the concierge for restaurant recommendations, they not only gave me multiple suggestions in a variety of price ranges but also took the time to draw me walking maps to each place. We preordered breakfast the night before:waking up to hot lobster and crab omelets and freshly baked croissants was luxurious. Take advantage of their in room dining: it's far above average. We grabbed a nightcap at the restaurant bar and felt very cosmopolitan in our cocktail attire. They granted us a late checkout without hesitation. And, they e-mailed me a folio of my final bill before we made it to our car.

Our entire trip was first class all the way: highly recommended!

25/06/13 | Link | Rating: 5.0
94. Sam P.
This is a great hotel.

Excellent and spacious rooms, good views (if you get lucky with the room) and great service by folks in all areas of the hotel.

Would highly recommend it.

18/11/14 | Link | Rating: 5.0
95. Tanya P.
This hotel is the place to stay if you're in Boston! It's nothing but a 5 star place. The service throughout the hotel was excellent. The views are amazing and I'd suggest a harbor view. The turn down service was a very nice touch. They also have some pretty tasty mints in the hallways:)

Everything is in walking distance and I'd recommend a stroll to the North End.

01/06/14 | Link | Rating: 5.0
96. Laura M.
Best hotel in Boston!!! Every employee is professional and caring. Phil (restaurant manager) and Ricky (bartender) were our favorite employees. If you need a hotel in Boston, the Boston Harbor Hotel needs to be your #1 choice.

14/02/15 | Link | Rating: 5.0
97. Meghan M.
Best experience I've had at a hotel in Boston, and I've stayed at more than my fair share.  In fact, it competes with some of the top hotels I've stayed at in Europe.  

The service is amazing, housekeeping and turn-down service is amazing, rooms are amazing, beds are amazing, towels are amazing, and views are amazing. They send up fresh fruit and bottled water daily and do everything they can to make you incredibly comfortable.  This hotel is worth every penny extra you invest on it based on the experience they provide. Highly recommended.

Be aware, though, I would not recommend the restaurant or the bar in this hotel...we had negative experiences with the service in both of them during our stay. Still, this can't possibly overcome the great experience the hotel and their staff provide so don't let it sway you...just take a stroll along the beautiful Boston harbor-front and find someplace else to spend your food/drink money.

10/03/14 | Link | Rating: 5.0
98. Dean L.
I've stayed here a few more times since my last review, and it's been great each time (I ask for a quiet room each time).  In my most recent visit, I was able to get an early check-in at 6:30 am after a long red-eye flight, and that was greatly appreciated!  Customer service is always excellent!  This is definitely my favorite hotel to stay at in Boston.

06/04/15 | Link | Rating: 5.0
99. Karen C.
Called and got connected with Nathan, the concierge to help me with an up-coming birthday weekend for my husband.  It was obvious to my husband that someone told everyone in the hotel that it was his birthday, because there were Happy Birthday acknowledgements all around.

Nathan saw to it that we could have a couples massage in our suite and made the arrangements.  I called again and he made reservations for us for a nice dinner, again a bright "Happy Birthday" for my husband and a complimentary drink.  Sweet hotel whose staff [Nathan!] added to the whole wonderful weekend.

03/02/15 | Link | Rating: 5.0
100. Paul M.
Great hotel, spacious & well-appointed rooms, and quiet.  The hotel offers comfy pillows / sheets / bed.  

In addition, the hotel provides guest with a nice selection of in room soaps, bath gels, shampoo, mending kit, etc., etc.

This hotel is located close to South Station and other Boston sights.

A relaxing and nice place to stay (One of the nicer business trip hotels I've stayed in).

11/03/14 | Link | Rating: 5.0
101. Nicole T.
What can I say? This hotel was amazing. Great views, great service, great location. From the moment I walked in, I was treated like royalty. 5-star service indeed. The valet parking made entering the hotel quick and easy. We were about three hours early and had planned on leaving our things in storage until our room was ready, but they managed to accommodate us and within fifteen minutes, I was in my hotel room. The views were breathtaking. We actually got a complimentary upgrade and had a water view room (although I heard our original city view room was nice as well). I couldn't stop looking out the window. The glass windows give you an expansive view of the Boston Harbor.

The room itself was spacious for a deluxe room, but otherwise standard. I actually did not like the smell of the shower soaps, but if that's my biggest complaint, I think they're doing rather well.

The concierge was extremely helpful! He gave us suggestions on places to eat for dinner, places to go for entertainment, and even the best brunch places in the morning.  Every place he recommended that we ventured to was great and exactly what we were looking to experience.

When we checked out, we wanted to further explore the city before we left, and they graciously allowed us to storage our luggage until 5pm. When we returned, they were attentive, and within minutes my car was fully loaded, and I was off to visit my sister.

Because we were only staying for a short time, we wanted to make the most of our Boston experience, and therefore, we traveled quite a bit outside of the hotel; however, I heard the amenities in the hotel were great as well. I will have to check them out in the future!

20/12/14 | Link | Rating: 5.0
102. Aliyah M.
Love this place. The decor is pretty conservative but they have an amazing floral arrangement that changes seasonally and livens things up. I'd say between the two resturaunts on site and proximity to the aquarium and North End (walking distance) this is a no brainier if you have the ca$h.

Abuts the harbor.

08/02/15 | Link | Rating: 4.0
103. Alex B.
I stayed at the Boston Harbor Hotel with 2 friends who were in town for a convention. It should be noted that we are all in our mid 20's, male, and dress pretty casually. This will be important later on.

Service: To say that I was disappointed with the service is an understatement. I was initially impressed with the bell hops and doormen upon check in,  as they were both personable and professional.  Check in was painless and quick, as is to be expected. Unfortunately about half the staff that we encountered were rude or dismissive of us.  We decided to have breakfast at the hotel restaurant one morning, and were made to feel like seating us was a chore. The gentleman doing the seating seemed like he was actively trying to dissuade us from eating there, despite there being plenty of open tables. Once we had our seats, the servers themselves were excellent. The bar staff was also excellent,  and a negative experience was never had with them. The biggest problem we encountered was with the gentleman standing by the elevator. Whenever we would go to the elevators to return to our rooms, we were asked for our room cards. I'm fine with this practice, but we were always asked very rudely, and felt singled out, as some of the older or better dressed guests were not asked for their cards at all. Overall the service left a bad taste in our mouths, and made us feel like second class citizens.

Rooms: Nothing to write home about here. The rooms themselves were average for the area. Clean, beds were comfortable, average size. Bathroom was average, showers had nice pressure, though temperature selection was... finicky. The only thing that stood out to me were the views, which were fantastic.

Food: We ate breakfast here once, and visited the bar 3 times. The breakfast was world class, hands down. The poached eggs were simply perfect, and when paired with the hash makes for a lovely breakfast experience. The waiters were second to none. Attentive without being annoying, and incredibly professional. The bar has an extensive collection of single malt scotch, and a respectable wine list. The bar itself is comfortable and relaxing. The barstaff was polite and engaging, and made for a great evening experience.

Final thoughts: If the hotel staff could meet the friendliness of the restaurant and bar staff, this would be a great hotel. Unfortunately when you pair substandard service with simply average ammenities, you end up with a hotel that I would have trouble recommending.

10/03/15 | Link | Rating: 3.0
104. Elizabeth E.
Aftertoon tea was just LOVELY!

If you're going to Boston, just imagine the instagrams of your very own Boston Tea Party! Only $39 per person. What a win!

Rose pedals on the table

Honey with milk

Mini finger sandwiches with fresh salmon and caviar!

Beautiful snow covered view of the Harbor.



10/02/15 | Link | Rating: 5.0