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Boston Marriott Copley Place in Boston, MA

Boston Marriott Copley Place in Boston, MA

Specialties

The Boston Marriott Copley Place hotel is centrally located in the historic Back Bay district of Boston, MA. Within minutes of area attractions, including historic Trinity Church & Boston Common, this Boston hotel is perfect for business, weekend, and leisure travel. Whether you're looking to shop on Boston's ritzy Newbury Street or the Copley Place mall, or cheer on your favorite sports team at Fenway Park or the TD BankNorth Garden, the Marriott Copley Place is ideal for your vacation in the city. Besides a downtown Boston location, this Back Bay hotel also offers first-rate amenities. Champions restaurant, valet parking, a car rental desk and a tour desk are just some of the added features at this hotel in Boston MA. The Marriott Copley Place offers prime meeting facilities as well. With over 65,000 sq ft of flexible meeting, event and exhibit space, this hotel is perfect for your Boston event. Book the newly renovated Grand Ballroom, Back Bay Exhibit Hall & Conference Center today.

 

Company Info:

Rating: 3.39

Address: 110 Huntington Ave, Boston, MA, 02116
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (166):

1. Jen P.
Before becoming a bostonian, I stayed here. Very clean hotel, I think I had the most amazing night sleep on their bed! Smack in the middle of the city, offers a mall and resturants right in the facility. Great for tourists or families looking at near by colleges. Could be a little pricey though...not sure I didnt pay for it!

14/07/05 | Link | Rating: 5.0
2. Jen R.
Great location- though be careful crossing the street.  Its right across from Shaws.  Great  heated indoor pool.  Rooms were small and cramped.  Try to stay on the 30th floor or higher-- incredible views.

30/07/05 | Link | Rating: 4.0
3. Stephanie H.
Great location, friendly staff, very nice housekeeping staff. Seriously, housekeeping managed to straighten up my room on two different days when I was only gone to the fitness room for an hour - they are fast and crafty about getting the job done! There's a Shaw's across the street with a salad bar and a decent wine selection. I didn't realize till I got here that you can walk indoors through the mall all the way up to Boylston (and any other direction too), so Newbury Street is right at the curb basically, without having to walk through the snow and rain and horizontal sleet. Fitness room has plenty of good quality machines, no waiting. Comfy bed with fluffy cotton linens and comforter...

17/02/08 | Link | Rating: 4.0
4. Mark D.
Not too bad!  Comfy beds, Body Shop toiletries, and as part of that gerbil-tunnel complex in the middle of Beantown...it's great location if you're going to a meeting at the Hynes because you never have to brave the weather (just the mall crowds).

19/02/08 | Link | Rating: 4.0
5. all seeing E.
I have no idea how much the rooms cost but the one I was in was Fabu!  We were on the top floor in a prefered guest room, I am not sure if we are still considered a prefered guest but whatever.  We had a great view and the window opened always a plus.  We had a great time and totally enjoyed the view.

24/06/08 | Link | Rating: 5.0
6. Suzanne G.
I stayed here recently for a conference; I was on the planning committee so I didn't have to pay for my room--which I'm sure colors my thinking.  Hard to complain about something that I'm not even paying for.  But then again, someone was (paying) so I now feel ok giving my review.
I was on the 30-something floor and the views of Boston, especially at night, are wonderful.
There seems to be very high level of security; I don't know if that is due to the high-end stores in the adjacent malls or what, but I felt fine wandering around kind of late at night, heading out to the Tstop at the Hynes end of the mall, whatever.  
I did not use the pool or work-out area.  Generally the lobby area is clean, somewhat crowded, but it is a busy hotel.  The rooms used by our group for the conference were fine and comfortable.  
The room I shared with a colleague was very comfortable, spacious bathroom and adequate closet space...but no in room fridge.  Having a grocery store across the street is great; I picked up some fresh fruit and things for munching.
I ate lunch in one of the hotel restaurants and had an overpriced tuna sandwich and bowl of soup.  
Easy walk to other t stops and Newbury Street shopping.

08/04/08 | Link | Rating: 4.0
7. Steve M.
this staff goes above and beyond to make you feel at home. rooms tastefully done and housekeeping attentive. fun bar and good food located central to all things Copley! Favorite place to stay when in Boston! Noise is a bit of an issue as some past reviews eluded to as a large party came back at 330AM and did not settle down until security was summoned - but hotel dealt with it well.

15/02/11 | Link | Rating: 5.0
8. Charlene L.
I didn't know that when I picked this hotel I was also choosing the mall that went with it. Fabulous option, kids. I happened to get upgraded to concierge level which gave me SWEET service, too bad i didn't take advantage of it because I'm a dork and had no idea that the room with the food was for me too! Geez.

Anyways, great hotel and views for all...You're near everything, including restaurants, shops (and not just the ones in the mall) and other places worth visiting. Newbury is only a hop skip and jump away, and you're also near the T, so you'll get to travel even further while there! Save up tho, you might go broke staying here, but on the company dime, it's a good bet. Coffee lines in the lobby can be long, so make your own in your room if you need it to get going. Also, if your conference is in Hines, get your sleepy butt up early because it is a little walk away, even through the mall.

26/07/06 | Link | Rating: 5.0
9. mark j.
stayed here last week for a conference..super location and close to subway..don't bring a car because you don't need it and parking is very $$...bellstand staff and front desk were so friendly and kind..got a nice room on the 36th floor w a super view of charles river and the city,,connected to a nice mall w a westin hotel...awesome hotel w a friendly staff..luv ya boston

03/09/12 | Link | Rating: 5.0
10. J.R. S.
This hotel was very nice and clean during my stay. The staff was very freindley and helpful during the stay as well. With that said, I did have a few complaints that knocked this rating down to 3 stars. First of all when I made arrangements for a wake up call, the call never came on time even though it was a computer automated call. It came anywhere between 5-10 minutes late, which can actually make a difference when you have to be up and ready for meetings. Also, the fact that I had to pay .59 cents a minute to use their computer to print out my boarding pass for my flight home really bothered me. I mean it's not a lot of money, but I feel like this should be a service offered for free to people paying the 250 a night to stay at the hotel. I have stayed at super 8's that offer this as a free service. Finally, the room service food was pretty lousey for what they charged. I ordered a lobster roll for 22 bucks and it had absolutley no flavor.

09/09/11 | Link | Rating: 3.0
11. Mimi H.
Staying at this hotel was like going on vacation to a communist country.

This Hotel stay was awful from the moment we checked in.
First the women checking us in had an attitude. We were staying here for Anime Boston, however, my friends and I don't look like your typical anime watching virgins, we look like real people, so even if the women was frustrated by all the socially retarded nerds checking in we should of been a fresh breath of fresh air.
Then she makes as sign a "contract" that pretty says we won't do anything but sleep, breathe, shower and poop in our hotel room. I've never had to sign ANYTHING while checking into a hotel. It made me nervous. I wonder if they would of made a 50 year old couple wearing Ralph Lauren do the sign the same thing.
So we get on the elevators and there is a sign that says "No alcohol aloud in hotel rooms" (unless purchased by room service ofcorse), and we're like wtf, I'm 24 years old and we're paying over 200 dollars a night. If I wanna drink in this hotel, I will drink in this hotel.
So we get in our room, which wasn't bad. Flat screen TV and the beds were so comfortable. But those were the only two good things!
So my friend checks her bank balance, and the hotel had put "on hold" more then it cost to stay there. Now we've been to a lot of hotels and none has ever taken money or put money "on hold" until we have checked out.
We asked the front desk for towels, they never came.
And here is the worst part...
We couldn't even crack our window. It was bolted shut. Maybe they didn't want us smoking.... maybe they didn't want us to jump out. But if I really wanted to kill myself I would of threw a chair through the glass or something. The room got very stuffy and there was no way of airing it out.

Next time I want to be treated like this, I'll just go to North Korea, thanks.

27/05/09 | Link | Rating: 1.0
12. Vincent V.
I stayed here when I tagged along to Boston with my wife for one of her business conferences.

Good: nice view, close to shopping and lots of restaurants, also close to the green line, and very walkable for gawky tourists like me. The rooms were clean and well maintained, and the tea tree oil shampoos and conditioners were definitely better than the normal Brand X stuff you get in hotels.

Bad: Internet access was $10 per day. No way in hell I'm paying that much when I can walk around for a few blocks and find a free hot spot instead. Most hotels, especially ones that cater to conferences, offer this service for less or for free. Also, the lobby felt like I was in an office building from Miami Vice circa 1986. Lots of gold and escalators, the image only ruined by the Starbucks.

14/02/07 | Link | Rating: 3.0
13. Sarah P.
I liked staying here (great location, though small and somewhat outdated rooms) until I stayed here the night of the craigslist murder . . . though I was just a floor above where the victim was found in the hallway, and even though the killer was unknown and possibly still in the hotel for hours, no one ever warned me or told me to stay in the room.  I didn't realize what had happened until the next morning on TV, and the staff didn't even say anything at checkout.

The more I thought about it, this hotel does not have safety in mind.  There is more than one entrance, so a person can enter the hotel without even having to walk through the lobby or the front desk.  I don't feel comfortable here anymore as a female who travels alone.

26/08/10 | Link | Rating: 1.0
14. Janis W.
The only good thing about this facility is it's location.  The customer service is poor. Staff are very unprofessional. Decor is old and out dated.  There are so many other hotels in this area to choose. Never Again!

17/08/11 | Link | Rating: 1.0
15. Polaris P.
Way overpriced hotel with sort of creepy outdated disco era decor.  Red and gold with pseudo-star motifs a la Jetsons. The architects were surely on crack when they drew up the blueprints - we went round in circles trying to figure out which escalators led to the mall entrance versus the hotel lobby versus the Dentists' Convention, which wasn't too bad because those dentists had cupcakes out at their convention (who knew dentists would recommend cupcakes to each other?) and we scored some.  Anyhow, we eventually made it outside, but guess what - more confusion.  The hotel is in the middle of this traffic roundabout, and if you are challenged by spaces and directions like ME, call ahead to the ER and have them reserve a room for you. I guess most big city folk feel perfectly at home walking in the crosswalk when the big red hand is screaming NO!, but we little city dwellers prefer to wait politely for the the sign to change telling us it is safe.  However, I felt like a big nerd with all these Bostonians casually strolling into the busy street while I waited for the safe white "You Can Walk Now" man, so I put on my "I've done this before" face and did the Hokey Pokey into traffic.  I put my right leg in, I put my right leg out I put my right leg in and I got flipped off all about.
I digress.
The coffee makemaker IS strangely hidden in the closet, with no discernable outlet, so we had to haul it out to plug it in.  And it only made one cuppa Joe. They only offer sugar and SweetNLow.  Hello? No Splenda?  This is 2010!  I needs me muh Splenda! That's the little Yellow packet, Marriott Copley!  YELLOW. PACKET.
Bed- Ok, one really firm pillow, one super floppy pillow.  Good housekeeping.
Internet- Heh. 12.95/day? Come on.  As I connected, I swear someone whispered in my ear, "Bend over ,Honey, here it comes again!" For shame.  
Room Service- If you aren't bulemic, as the food goes down, the prices will make you a believer.  They are sickening.  
Little Amenity Thingies- Soap: Ok, here's the deal, washed my face with the "facial soap" upon which it became uncomfortable, which is to say, it burned like hell. Felt tight.  Next morning woke up with first degree burns, couldn't put on make up.  Fortunately, I'm the type that still feels gorgeous and confident in public even having looked as tho I just left a Burn Unit. We called 0 and Norman Bates or his security officer came up and took the soap, asked how I was, said I can go buy some cream or something over at Shaw's, or call 911 (ummm-lil overkill) and pretended to care.  Next day housekeeping delivered the same soap. Management called again to ask how I felt (damage control).  Skin still pink, can't put anything on it. By the third day, the skin started to peel off.  It was gross and painful.   They thoughtfully delivered the same soap all week. A week later, my skin is still overcoming the tiny blisters and breakouts, BUT I did get a letter in the mail asking how I'm doing! (More damage control).
And, oh yea, the elevators take flippin' forever, and one carousel skips and entire chunk of floors. As in "These elevators service floors 1-5 and 27 to 33" or some such.  It's kinda funny to wait 5 min only to rush over to the furthest elevator from the button you pushed, only to see it's packed already with and people sorta shrugging or shamelessly defending their spot saying "No Room!" and it starts again as you all dart diagonally racing for the first door to open on the next bell. Kinda like Musical Elevators. Except slightly hostile. Maybe it was my burned face scaring them off.

All in all, it's not as "high-end" as it claims to be.  Sure, the rooms are ok, the food is ok, but I'd only stay again if it were on the Company tab and the dentists were in town again with their cupcakes.  (These must be the  dentists who recommend sugary foods, because at each of their little meeting rooms they had bowlfuls of candy that they were slurping like suckling pigs).
And oh, yea, I stayed on the 20th floor,and possibly the VERY ROOM of the site of one of the serial murders of the Craigslist killer.  Was BF trying to tell me something?

26/10/10 | Link | Rating: 2.0
16. J W.
Great location, walking distance to almost everything in Boston. Rooms were clean and comfy. My kids wanted to stay in the room and play but I was able to drag them out and see the city.  If you get lost in Boston its easy to find as its across the street from the Prudential Bldg so all you have to do is look up and you can find your way back.
All the good restaurants and shops are two blocks away, Boston Commons a few more blocks. Duck Tour which you have to do is across the street.
Not at all expensive accept during Taste of Boston or other big events it can get up there.

18/08/08 | Link | Rating: 4.0
17. mike m.
So we were going to Boston to see the Sox and we needed a decent place to stay. I have enough Marriott points to own one at this point so we decide to stay as close to the park and downtown area as we can. This review is not only for the hotel itself but for the Marriott corporation as a whole. When my wife made the reservations, she was assured that our points were going to be used against the room and that it would cost us nothing. When I called he day before to try and upgrade the room, I was then told that our points were not being used and that our room was $385.00 per night. I explained to the very nice (no sarcasm) customer service rep that she was mistaken and that we were supposed to get the room using our Marriott points. The woman informed me that all the Marriott points rooms were already booked for that weekend so we would have to pay out of pocket. I asked for her supervisor and was immediately transferred to an even nicer woman who contacted the actual hotel and made sure that our room was reserved using our points and that we got the upgraded room as well. Talk about going the extra mile for a customer! Rarely have I been treated so kindly and with that much respect (regardless of how many points I have). Because of this, I asked to speak to the supervisor's supervisor. Again, I was immediately put through to her manager (albeit voicemail), where I left a glowing recommendation for both the rep and her supervisor as well as how impressed I was with my overall experience.

The hotel itself is a typical Marriott. Clean room. clean bathroom, newer TV. A bit small by comparison to other Marriott's I have stayed at and for Christ's sake...how about a coffee pot with more than 2 sugars and 2 creamers? Thankfully, this particular Marriott was situated across the street from a Dunkin' Donuts so I could "two cahfee regulahs" every morning. A huge bright spot was the indoor pool on the 6th floor. Small, but well kept and very clean. It gave my daughter something to do for a few hours Sunday morning.

While this is nothing against the hotel, there was an anime convention the weekend we stayed and the FREAKS and GEEKS that littered every corner of the hotel were a nuisance and for the most part very rude and inconsiderate of the other guests. They shoved their way onto the elevators and gave you the evil eye when you stared. These morons actually dressed like their favorite characters, replete with homemade costumes utilizing duct tape and their mother's curtains. Other than that, our stay was perfect.

15/07/09 | Link | Rating: 4.0
18. Vik S.
Stayed here for 5 nights during a conference I attended for work.

Very comfy beds were a plus....after long days listening to mundane drivel, it was great to unwind in the nice king sized number my room had.

Internet access is 13 bucks per day...boooooo

Good access to shopping malls, tourist traps, chain restaurants and the nearby Sheraton.

30/04/08 | Link | Rating: 4.0
19. Matthew G.
The night I stayed here, someone was murdered two floors below me. Couldn't hear the gunshots, screaming, sirens or police investigation. Excellent soundproofing.

22/11/09 | Link | Rating: 4.0
20. Melissa B.
It's a chain but gosh darn this location is awesome.  It's got something for everyone.  Since my group was big on shopping, being connected to a mall got it uber points.  I love the fact that it was in the Back Bay and was central to walking or running to everything.  What a way to get your morning started with treks along the Charles River, crossing Harvard/ Mass Bridge into MIT then heading over to Longfellow Bridge into Beacon Hill. It's central location made it easier to hit up all the touristy stuff and the good local stuff which imo, makes the hotel even better.  

It's not that big of a deal but the concierge are a bit on the older side. I'm in my late 20s, I'm not the spring chicken I used to be but I like to let my hair down now and then.  It was quite obvious that they don't do that and part of me felt like I'd get reprimanded for going out.   However, maybe they do and I'm being judgmental.  My bad.

08/01/08 | Link | Rating: 4.0
21. Leigh D.
Stayed for a conference because it was where the conference was located.
Clean hotel, helpful staff, comfortable rooms, nice gym, but overall, nothing special.
The walls were super thin so that I could hear the couple fighting next door.
The Wifi and breakfast are extras. Strange how the cheaper hotels always offer these for free. Parking was ridiculous. And it is very weird to have to walk through a mall with all your luggage to get from the parking ramp to your room.

07/01/11 | Link | Rating: 3.0
22. Liam D.
Great location. Great service. Clean + and apparently recently renovated rooms and corridors. Multitude of restaurants within the hotel + a walk-out into the chic shopping at Copley Place and the more reasonable Prudential Center malls. Pool + health spa. And quite possibly THE most comfortable hotel bed that I have ever slept on - not a joke, I want to find out what it is and buy one for myself - it's one of those you sink into but it's still supportive, which is just what I needed. Also, it's a huge tower so some great views of the city and smack dab in the middle of everything you could ask for.

All in all, you can expect quality and consistency from Marriott - in fact, i'd say they are synonymous. Hit priceline.com and try getting a room here for $150, it usually takes, but with fees and taxes it comes to about $180, and you can get a room from the site directly for $200, so might be worth going to that.

Highly recommended.

06/07/08 | Link | Rating: 4.0
23. Carolyn G.
Pros:  Comfy beds, lots of restaurant and bar options within walking distance, efficient check in service.

Cons:  Ridiculous charges for internet access. Good think I've managed to find a free wi-fi connection!

06/03/08 | Link | Rating: 4.0
24. Jeremy D.
We stayed at this hotel for 3 nights for the first leg of our East Coast trip (Boston-New York-DC).  We picked it, sight unseen, based on the proximity of the subway, and could not have been happier.  We were upgraded for free to a huge room with great views.  There is a great bar downstairs, a grocery store across the street, and a large shopping mall attached to the hotel.  It is just a few blocks to excellent restaurants, bars, and the subway.  We would stay here again in a heartbeat.

26/08/10 | Link | Rating: 5.0
25. Lynda M.
Great location, comfy, quiet rooms and nice staff. Plus they do not charge extra $$ for a rollaway bed.We had a large room on the 11th floor with a nice view of the South End, two big beds, flat screen tv and soft, fresh towels.  It has a bit of an 80s feel in the lobby area, but all in all a nice place to stay while visiting Boston.

21/03/10 | Link | Rating: 4.0
26. Evan G.
I have stayed at this hotel on many occasions and have never had an issue.  The rooms are always clean, and not smoke filled.  Its located right in Copley so there is tons to do in the area, which is always nice.

I used to have to visit the Hancock Tower for work a few times a year, so this is where I always chose to stay.  

The building is huge, and normally I got to stay around floor 20, so the view was always very nice.  The room service is surprisingly resonably priced as well.

22/12/08 | Link | Rating: 5.0
27. Lisa N.
Another deal scored by my boyfriend from Priceline.com !!  The location is super awesome because it's connected to the mall.  (I like shopping!)  Plus, the area is filled with plenty of shops, restaurants and bars, which I think is great for out-of-towners.  The room was spacious and clean.  The front desk employees are all very nice.

24/09/08 | Link | Rating: 5.0
28. ER Doc K.
If you can afford the expensive price.. this is a great place to stay. Located in a great location, right next to prudential Metro station. Easy access via the green line to any place in downtown boston. walking distance to Back bay station as well where you can get to the Orange line.

I stayed here on a business trip, and it was a very good experience!

02/06/11 | Link | Rating: 4.0
29. David P.
Good, but not great for the cost.  Staff was really friendly

20/07/11 | Link | Rating: 3.0
30. Scott O.
Marriot is centrally located to so much that is downtown Boston.  Negatives- they don't validate parking.  Restauant is overpriced.

31/03/11 | Link | Rating: 3.0
31. Melinda H.
Room was nice and comfortable, but there's no wireless Internet anywhere but in the lobby.  And it's spotty there.  Sort of curious for such a high dollar hotel.

04/05/11 | Link | Rating: 3.0
32. Trish P.
For six days and five nights, I was housed at the Marriott Copley for an industry conference at the Hynes Convention Center.  My room was spacious,clean and beds were very comfortable. I was on the 11th floor and had a great view of the city.  Great gym with more than one treadmill and elliptical machine.  

The staff is very friendly and accommodating to the guests needs.  I especially am grateful for the friendly bell staff for helping me schlep boxes to and from various meeting rooms for my company at the crack of dawn!  

My only drawback for this hotel is the charge for Internet access. Talk about highway robbery.  At least I was able to find a wi-fi connection but that wasn't up to par.. Despite this, it's still a great hotel with affordable prices..

If your ever in Boston, stay at the Marriott.

13/04/08 | Link | Rating: 4.0
33. Roberta B.
I took off one star for not having wi fi in the room.  Most Marriott's do.
Very good location.  Have two shopping centers without having to go outside.  Nice sports bar on the 2nd floor.  

My room wasn't ready.  Not a problem as i got there early in the morning.  They did call me when it was ready.  

During month of july and august received complemtary buffett because i am a rewards member.

28/08/11 | Link | Rating: 4.0
34. Cathy S.
I have stayed here several times over the past few years and think this is one of the nicest Marriott's around. The front desk here is extremely helpful (especially if you're silver elite) and we have usually been able to check in early too.

While the Internet is not free here, the rooms are very nice and most of the views are pretty spectacular too (if you're facing the Charles). You also cannot beat the location of this Marriott. It's close to almost everything...the orange line, green line, Prudential, Copley, Newbury Street, and within walking distance to downtown.

The only con is the price here...which can be very steep compared to staying at the Courtyard for example.

15/05/09 | Link | Rating: 4.0
35. J.T. M.
Great location with excellent views from the high floors. No in room wifi is garbage. Check in took forever. Very nice that it's connected to the convention center and nice mall. Again, good locale but for the price it's nothing to write home about.

09/08/11 | Link | Rating: 3.0
36. Meghan W.
I love this hotel - my parents always stay here when they come to visit and I always stay with them.  It is so conveniently located and has great amenities.

My only issue with the hotel are the elevators.  Sometimes you wait a LONG time for one.  They seem to have a lot, but I don't think they all work at the same time, and for such a big hotel, they need to all be working.

My family loved the bar that used to be here, the Rose Terrace.  They had great live music and a fun crowd.  When we stayed here recently, we were worried that it wouldn't be the same.  They have the Champions sports bar, which is fun and has a great selection of beer, but it gets crowded at the bar and the atmosphere isn't the same.  But they have a new lounge, Connexions, I believe, which was nice and a good place for a nightcap.

07/10/09 | Link | Rating: 4.0
37. Joe H.
I had attended a conference there over the summer. I was certainly one of the first guests to arrive to insure a good seat. The entire floor of function rooms had clearly been booked judging from the registration tables, setup crews, and staff present on the floor.

I asked one where this room was and she politely brought me to the room as it was on the end. She asked if there was anything else? I asked if they had a cafe I could get a coffee at. She noticed my DD cup from the train ride in and said "Give me that cup, I'll be back."

With a good deal of service/banquets background, I can attest to the multitude of tasks that need to be completed for a smooth operation.

Two thumbs up for the initiative shown here when she easily could have said "no" or provided vague direction to an outside coffee shop.

Great service overall. Thanks Marriot - Copley!

02/10/11 | Link | Rating: 4.0
38. Gary T.
Stayed here on business recently and I have nothing but good things to say about this particular Marriott. I had some problems with my reservation (my fault) when I checked in and the gentleman at the front desk was extremely helpful and got things sorted out for me. The concierge service at this hotel is awesome as well if you are unfamiliar with Boston and need to find a decent place to eat. However, there are plenty of dining options located nearby that you can find without trying too hard. The hotel itself is situated in between two malls that are connected by a walkway that goes over the street so it's not necessary to go outside if the weather is bad. They have a Starbuck's inside the hotel for your early morning caffeine fix and a California Pizza Kitchen that's good and is very close to the hotel also. There is also a "Shaw's" grocery store that is across the street from the hotel that has a nice salad/hot bar and a good selection of ready-made sandwiches as well. Additionally, one of the malls has a food court in it that offers the standard, mall food court fare and is a little on the expensive side for a mall food court in my opinion but is pretty much on par with the area that it's in price-wise.

The rooms are clean and are pretty much just your typical hotel rooms, I can't think of anything special to say about them. This hotel has a lot of conference rooms and there were three or four different conferences going on while I was there. This hotel also has an awesome sports bar with the biggest television that I have ever seen in my life,LOL. We didn't eat in the hotel restaurant but I did glance inside of it one morning and it looked nice. The Prudential train station is right across from the Cheesecake Factory in one of the malls so it's easy to get out and about when you want to go sightseeing and there are taxi's available outside the hotel twenty-four hours a day.  A good hotel in a good area.

19/04/11 | Link | Rating: 3.0
39. Merry P.
This is a very nice hotel by Copley Plaza - great location.  We got it for just $70 a night via Priceline and we were quite pleased. We asked for a room with 2 double beds and got it on the 24th floor with a stunning view of Boston, the Charles River and the hills beyond.  The staff is very friendly, available and helpful.  The whole floor we were on was non-smoking, which was great.

The Starbucks staff on the 2nd floor were not very professional, but the lobby restaurant, Champions, was wonderful.  

The beds were very comfortable and the room was clean.  The bathroom had plenty of towels, toilet paper and tissues.  What the bathroom lacked was a fan and complimentary shower cap and shower gel.  Room internet was $12.50 per 24 hour period.  All in all we were pleased though.

17/04/09 | Link | Rating: 4.0
40. Jessica M.
My less than kind review of this place seems to have magically disappeared.

I've stayed at a lot of hotels and this place comes in second (to the Sheraton Boston) when it comes to worst experiences.

I've never been asked to sign any type of bullshit "contract" about what I can and can't do at check in ever before I stayed here. I've stayed at far fancier hotels. That was baffling.

The front desk staff were rude checking in and checking out. The woman that handed me my bag that I checked there for a few hours before leaving was openly rude to my face.

You couldn't even open the windows a crack, so it got incredibly stuffy.

All attempts of calling for extra towels were completely ignored.

Their lobby is plastered with signs saying you can't have alcohol purchased outside of the hotel in your room. Yeah ok.

24/03/10 | Link | Rating: 1.0
41. Mel M.
I booked a room here this past weekend for my sisters 30th bday. This was the second time I booked for such occasion and great both times.! They were almost over booked so I told them it was for a birthday and they game me a junior suite. The room was great!

11/01/11 | Link | Rating: 5.0
42. Leonie W.
Decent quality hotel. Service ok, cleanliness, too.
It also offers nice views over Boston - we had a corner room which was very light and airy.

The style of the rooms was a bit too much Empire chic for my taste ... a little less carpety and drapery loaded would be nice.
Also, the coffeemaker was hidden in the closet and there was only decaffeinated coffee available which did not get refilled in three days.

Overall we had a good stay here as it was quiet and the location is good for exploring Boston and to go for a morning run along Charles River ( most recommended activity in Boston!!)

There is a huge amount of shopping mall type buildings in and around this hotel which are convenient but not too exciting as it is all these chains.

Decent hotel even though I would find it kind of expensive for what it is if I would have had to pay the full price.

PS: The half star which makes it 4 instead of 3.5 is really more for the nice view and the location as for the hotel itself

24/06/10 | Link | Rating: 4.0
43. Ron N.
This was a standard large Marriott with somewhat dated rooms.  Its good for the business convention scene and if you can get a good price it is in a nice area for visitors to Boston.  

The sightseeing trolleys and the duck boats are stationed right out front of this hotel. Its close to bostons T stations and a huge if somewhat empty mall adjacent and across the street.

I would stay again but its not  top of my list.

11/11/10 | Link | Rating: 3.0
44. Brian G.
In Boston for a business trip (representin' EW @ AATS). One of the conference hotels happened to be the Boston Marriott Cop-a-feel.

I arrived in a taxi from BOS Logan, but there's no one waiting outside in the turnaround. The lobby was empty. But sure, this was Friday morning.

The lobby reaks of late 1970s 'opulence.' Lots of reds and golds. They have a lobby bar area that opens in the evenings, so that is a kicker.

Got my key and cruise up to the 27th floor. Open up and I find more of that old-world bleh. The rooms are quite outdated. I looked at my key card sleeve - $285. I would never pay anything like that for this room.

The carpet is pretty dingy. The lack of mini-bar had me cradled in the fetal position on my bed. The bed, by the way, was soft but lumpy in places, with portions of the stitching detached. It was pretty shabby.

The good about the room? Nice new-ish 42" LG flat screen. AMAZING view over Back Bay, the Carles River and out toward Logan and the ocean.

The location is nice. Shaw's supermarket right across the street. Killer shopping about two blocks away along Boylston and Newbury. Lots of restaurants.

The hotel itself is just sub-par, especially at that rate. Sorry, you will have to do better than that. Just because it's a captive audience doesn't mean you can mark shit up and keep low quality. Oh wait, that's exactly what it means. Be forewarned!

15/05/09 | Link | Rating: 2.0
45. Tyler C.
As a Marriott employee, I got the wonderful rate of $59 (Mind you that evening alone had a $379 regular rate). Beautiful hotel, stayed on the 37th floor, had an amazing view of Boston all the way out! I could easily identify the Braintree area from where we were. The pool was the biggest inner city pool i have seen, it was set up nice, the gym area was huge and well equipped, and the restaurant was modern. AND THE LOCATION! near Back bay station, the lobby is in the Copley Place mall, and theres a Bridge to the Prudential! Dining everywhere, couldnt ask for better.

11/03/12 | Link | Rating: 5.0
46. Irene F.
I am a pretty serious Marriott girl, as folks generally know, and having stayed in many of them across the country, this is a pretty sad excuse for a Marriott. First off, there were no suites at all available because the hotel was under renovation, which was annoying, but would have been nice if they had at least warned me when I booked instead of telling me they'd see what they could do.

The elevators are a mess, with three banks that all go to overlapping floors. Seriously? Do you really need to continuously confuse your guests? I guess the answer is yes!

The phone in our room didn't work. Awesome. I had some girlfriends over for the beginning of a bachelorette party, so I didn't want them fixing the phone while we were all in there. The concierge sent up electricians anyway, despite my requests not to have them sent up. Thanks for listening.

There was no ice machine on our floor (really? on an elite floor, no ice machine?) and when I called down to room service for an extra ice bucket (from the hallway phone no less), I got passed back and forth between housekeeping and room service for a good ten minutes before I was told they would only bring me an empty ice bucket (thanks) and I could not have a knife or any other sharp object but I could go to the restaurant on the first floor for a plastic knife. Have you ever tried to cut a lime with a plastic knife? Don't bother unless you really want some lime-ade.

Room service was quick and decent, although beware the hot wings! they are amazingly spicy. The jumbo shrimp cocktail is awesome though. One star extra just for that, no joke. It almost compensates for the fact that the concierge lounge for elite guests is closed on Saturdays! WTF?

Overall, this is a pretty sad excuse for a Marriott. I think they could do a lot better with a little attention, for now, I won't be back. Proximity to the mall be damned, I want to be comfy and pampered when I stay at a hotel!

03/03/09 | Link | Rating: 2.0
47. Stefanie L.
I scored a great deal on priceline: $95 for a $300 room. If I paid $300, I might not have been as impressed.

Overall, bed was super comfy (especially after a red eye flight from the West Coast), location is very central to shopping and transportation, and great amenities with late hours (i.e., pool and spa closed at 11pm). Sports fans: the sports bar stays open late and has a crazy large screen.

26/10/09 | Link | Rating: 4.0
48. Walker S.
This is easily a five star hotel, world class, excellent. I am very impressed with both the quality of the accommodations and the fantastic service. Exceptional in every way. Check-in was perfect, expertly done, efficient, accurate and with a smile. Room is perfect in all regards. Bed very comfortable. Access, location, views all perfection. Stay here! Highly recommended.

29/04/09 | Link | Rating: 5.0
49. SD L.
I was at a conference with a two-night stay. This hotel was very convenient to the Convention Center and Prudential Center. Good number of neighborhood places in the area if you don't want the chain restaurants. Also close to the subway stop.
Staff was polite and I had no problems at all.
The room was very comfortable and perfectly fine. It's all I need for a business stay!

20/11/10 | Link | Rating: 4.0
50. Paula H.
Over priced. Doors thin, can hear everything in hallways and elevators take forever. Good location though. I stayed at Back Bay Hotel 1st 2 nights and liked it more

29/03/12 | Link | Rating: 1.0
51. Frank G.
Great location (especially when it is cold.) Near Amtrak.  Check in line at 4 pm can be tedious.

02/03/12 | Link | Rating: 4.0
52. Saurabh B.
This hotel has a great location and our meeting was being held in the Convention Center which is a stone's throw away. The room was spacious and the view out of my 32nd floor room was great.

But ... and this is a big but. This is a place where they will charge you extra if you so much as breathe too loudly (sarcasm). Try asking for a plate and some silverware to use in your room. They will charge you $4 for that, you cannot go down and get it yourself. If you call the front desk (for this or for any other thing), they sound quite harried and want to get off the phone as quickly as possible, whether your request is satisfied or not is the least of their concerns. Wi-fi internet costs a steep $13 or $17 (higher speed has the higher amount) and this is 2012!

So if being in Copley Place is important, go for it, Otherwise, you will get better service for a far better price elsewhere.

09/07/12 | Link | Rating: 2.0
53. Ahu S.
They didn't bat an eye when we (3 girls squished into 1 room) blew the fuse twice within a span of 10 minutes. I guess hair dryer, flatiron, tv and fan all being on at the same time will do it. ;)

Great service, decent location! (not sure about price as we didn't pay)

16/04/10 | Link | Rating: 4.0
54. Ingrid G.
Great location
Service was good

We were "upgraded" to a hospitality suite as the hotel was overbooked.  They room was larger and had a great view, but the bed was smaller.  It was a Murphy bed.  It failed in the comfort department.  I'd rather have a comfy bed over the view.    Our door lock was jammed when we got to the room, but was replaced quickly (within 15 mins from the time was called, the lock was completely replaced and the engineer was gone)

22/09/10 | Link | Rating: 4.0
55. Betsy B.
Stayed at this hotel June 6-9. Fantastic location, adjoins the Copley Place Shopping area, thre is a starbucks in the hotel, Champions restaurant/ Bar which is good. We were in room 623. DO NOT GET THIS ROOM. It is a corner room, odd shape, bathrooms are very tiny, one person at a time in the bathroom. The problem was that I pre-ordered breakfast the night before and it was never delivered. no hair dryer in the room which I had to request. Sent dry cleaning down and they lost it. In fact noone seemed to really look to hard to recover it. was given a credit but this is inexcusable for a large and expensive hotel at $300 per night. On top of that there was a blackout in the Back Bay area on June 9th and the staff had little idea of how to handle a thing like this. No contingency plan to help with luggage, had to lug your suitcase down in the dark staircase. Someone needs ot start an emergency class for the staff. On a positive note, Tony the bell Cap was great, good personality and very accomodating. In poor weather you could shop, dine and stay within the same building. The location is great with a grocery store across the street.

14/06/13 | Link | Rating: 3.0
56. Cal F.
Great rooms, exceptionally comfortable beds, and desirable location. No wonder this is one of the busiest Marriott's in the country!

Although I feel petty mentioning this, the hours of the concierge lounge are extremely inconvenient. They are closed the entire weekend which is unfortunate. I think every guest who pays for the membership would agree - OPEN the lounge daily please, even if you're not serving food!

15/07/12 | Link | Rating: 4.0
57. Kit G.
Excellent location, but the hotel was loud.

Personally I think that the Long Wharf Marriott is nicer.  It is not one of the nicer Marriotts.

The hotel is huge - it has about 38 floors, and as a result the lobby is constantly a zoo.

The room was ok, but you could hear all the hallway noise all night long.  The worst part is that the air conditioning clicked (yes, it made a loud clicking sound) on and off all night.  If you are a light sleeper this is not the hotel for you.

08/06/11 | Link | Rating: 2.0
58. Patricia R.
Not the most elegant, fancy hotel but it's clean and you can't beat the location.

31/08/12 | Link | Rating: 4.0
59. R F.
Hotel has been remodeled, rooms look good. Elevators run a bit slow. Lobby needs a better traffic flow. It is always seems crowded.

17/09/12 | Link | Rating: 4.0
60. Michael C.
This hotel is in a great location. Plenty to do, great restaurants all around. In the winter there is a sheltered walkway to lots to do.

If this is your first visit to Boston, this hotel is a great choice.

My only gripe, the concierge lounge is not open on the weekends.

12/05/11 | Link | Rating: 4.0
61. Stephen W.
I had a conference here and the organization booked this hotel. It was a very enjoyable experience. Rooms were spacious and clean. I have no complaints at all.

Very easy to get to by subway (get out at Back Bay stop on orange line). The hotel is centrally located and close to everything. Situated in a mall, there is lots of shopping and eating options.

We got a conference price of $165 a night so that is pretty reasonable for Boston. If I were paying from my pocket I would definitely consider staying here, but would try Priceline or one of the hotel consolidators to get a better price.

16/11/09 | Link | Rating: 4.0
62. Ryan L.
Gym - on the 5th floor with a nice indoor pool and hot tub. The gym uses it's limited space well with a nice array I cardio equipment including bikes, treadmills and elliptical trainers. The gym (most importantly to me) has a full set of dumb bells (up to 50 lbs - this could go higher) and barbells (rare for a hotel gym). There are 10 new Precor machines and a Smith rack for bench presses, inclines, squats, etc. This is also unusual for a hotel gym. Overall, the gym gets 5-stars!!  

The hotel rooms are a little dated and could use updating, but it is pretty standard Marriott fare.

19/10/11 | Link | Rating: 4.0
63. Christine G.
I was in Boston on business, and this hotel was selected for me.  Although I didn't have a say in staying here, I can say it was okay.  Allow me to elaborate on its pluses and minuses:

Pluses:
Location -  convenient to the convention center, a slew of restaurants, and the hotel itself is directly connected to a shopping mall

Restaurants - the hotel restaurant ranks above average.  Oh, and there's a Starbucks in the hotel, so I didn't have to wander far to get my extra-strength caffeine fix.

Service - the staff were friendly and helpful

Fitness center - a full gym with tons of free weights and machines, along with personal TVs on every elliptical, bike or treadmill.  Eeeeeexcellent...

Cleanliness - no bedbugs here!  Score!

Minuses:
Confusing elevator situation - three banks of elevators that exit into confusing corridors of rooms or which drop you into a oddly configured and yes, confusing, lobby area.

No free internet - bah, humbug.  And no free internet in the business center either!!! This was just flat-out annoying. *grumble*

Small bathroom.  And if you keep the door open to avoid feeling claustrophobic, you can see yourself pee thanks to the mirrored closet door directly across the way.  Classy.

Sooo... yeah.  Only okay.

08/10/11 | Link | Rating: 3.0
64. P S.
Was in Boston for a conference and the headquarter hotel was the Westin at the huge conference center across town.  So glad I stayed here instead.  This hotel is in the PERFECT location for shopping, restaurants, sites to see, etc.  The shower head is fantastic and the bed was super comfortable (almost as comfortable as my TempurPedic at home.)  With the elevators being pretty slow, get a room on a lower floor.  Starbucks on the 2nd floor made breakfast quick and easy.  Would definitely stay here again.

17/10/13 | Link | Rating: 4.0
65. Elisabeth P.
My company had a reception here during a convention last year, when it was extra chaotic, and Marriott staff were professional, attentive and amazing. Ola is excellent at her job and made all the arrangements easily. The reception was seamless - great food and drink, A/V setup perfectly executed. Our attendees were thrilled. We were thrilled. It was magic.

11/07/12 | Link | Rating: 5.0
66. Kathy A.
This is a great Marriott located in a prime location right between the Pru and Copley. The staff is really nice and attentive and the rooms are clean and a decent size. The gym is amazing. Best hotel gym I've ever seen by far! There are ample treadmills, ellipticals, bikes, and a fair amount of free weights and weight machines. They also have a pool and jacuzzi and pretty good locker rooms with showers. Breakfast and internet are not included but that's standard for Marriott hotels.

16/05/11 | Link | Rating: 4.0
67. Taylor A.
Terrible...  Don't expect to be able to get anywhere quickly - it seems like most of the elevators don't work!  Not to mention the escalator from the 1st to 2nd floor is STILL out of order.  Front desk manager over the weekend has negligible customer service skils.

Overall the experience was so crummy I'm tempted to make an inappropriate reference to the Craig's List killer.  Never again will I stay here!

22/02/12 | Link | Rating: 1.0
68. Jeff F.
I stayed here last weekend amid the marathon madness. Here's my rundown:

Pros:
- Great location regardless if you're here for work or play (walk through to the Pru without stepping foot outside) - access to Copley, Boyston, Newbury , etc...
- Solid internet speed for $12.95 3.81Mb/s speedtest.net/result/784…
- Gym is probably the best Hotel gym in Boston - way better than the Hilton and destroys all the boutique hotel gyms I've seen
- Service is great - from Check-in to Maintenance

Cons:
-Housekeeping is moronic - basically they drove me insane, but I have to hand it to Wendell at the front desk. He did his best to make it right. Thank you.
-Champions is not my number one or two choice for food, but it's ok
-Concierge lounge is closed on the weekends - I know this is pretty standard, but it is incredibly annoying

I would definitely stay here again and recommend it for business or pleasure.

22/04/10 | Link | Rating: 4.0
69. Serena L.
I had the unfortunate luck of staying here for three nights (one of which was during the Craigslist killer murder and the next night was when news reporter trucks lined up outside of the building throughout the day). The Marriott didn't alert any of their guests of the murder and the only way I found out was turning on the television...to see the exterior of the hotel and news reporters outside.

Misfortune aside, the Marriott has a gorgeous view of the Charles River and I was on the top floor. The location is perfect and it is connected to the mall (Cheesecake factory, Starbucks, shopping, groceries). It's second floor connects to an escalator that opens up to a mall with high-scale stores and nice restaurants. It's also a short walk to Newbury and Boston University.

09/07/09 | Link | Rating: 4.0
70. Ethan T.
Great hotel. Being one of the first marriott hotel built, you would imagine this place would be old and dated. Definitely not the case. Cleanliness was top notch. Every staff member was friendly and willing to always help. Rooms were clean and comfortable. The beds were amazingly comfortable. It was a solid experience.

15/09/12 | Link | Rating: 4.0
71. Ryne D.
Stayed at this hotel for PAX East, and despite the high price, I would definitely stay here again next year.  If you're coming to any event held at the Hynes Convention Center, this is the place to stay, especially if it's winter.  With 40 degree weather couple weeks ago, the ability to walk from the hotel directly into the center was very very appreciated.

And this being a classier downtown hotel, you miss out on a lot of amenities like free breakfast and free internet. However, there is a decent food court in the Prudential Center (a mall that connects the hotel to the Hynes) and there's free Wi-Fi in the lobby of the hotel and all throughout the Hynes.  As for the rooms itself, there's nothing really special to speak of.  Rooms were clean, and our room had a nice sized HD tv waiting for us.

I feel vary wary about giving props to this location in case it gets booked super crazy for next year's PAX, but I have to give credit to convenience where it's due (and trust me, you pay for it).

05/04/10 | Link | Rating: 4.0
72. JD O.
I came here for a conference, and WOAH. I've stayed in nice hotels all my life, and this is no exception. The lobby is crowded, but nicely appointed. The staff is helpful and attentive, which is not often seen in some chains, alas.

The best part, hands down, was the room I got. It's a hugely pricey hotel, but I got a conference rate that was excellent, especially for what I got. I walked in to my top floor room and it was a corner room! Small, but the views! Holy cow, the views! I could see everything, from here to Cambridge, the Atlantic, the Back Bay neighborhood, everything! It was sheer luck, but my stars, did I appreciate it!

The bed is excellent, with tons of fluffy pillows and a big fluffy comforter. *Clean* linens - - - whitest of whites. Clean, new carpet, a cute little settee that was also clean, and the bathroom, although tiny, was sparkling clean. New fixtures and finishes, good shower with a good showerhead, and a great hairdryer! Good soaps/shampoos - -  only wished they had a mini bottle of mouthwash to top it off. The curtains were clean, and had a sheer drape and a blackout drape. That was a smart touch. Hey, it's the little things!

My only complaint is that the wireless isn't free. $13 for wireless in a hotel room that goes for $699 a night? (I did not pay that rate - - - I'd have to sell my kidney to do that) That's my only nagging thing. Maybe the elevator too, but when you have 38 floors of rooms and conference spaces, it can take a while to move up and down.

I'd recommend a stay here for anyone who has deep pockets! Or needs to go to a conference here. :)

13/04/12 | Link | Rating: 5.0
73. Sarah M.
I stayed at the Marriott Copley for 2 nights in May 2012, and I thoroughly enjoyed the experience. Check-in was easy, and I was upgraded, unasked, and given an incredible room rate - better than I had been quoted. I also arrived early, and was able to get a room immediately.

Staff was polite, the corner room on the 35th floor was wonderful with magnificent views of the harbor on one side, and Beacon Hill, on the other, and the bed, pillows and comforter were exceedingly soft and comfortable. I did hear doors slam, as one person wrote, but it was infrequent, and it didn't bother me. Other than that I never heard a sound.

I will caution anyone on eating in the casual restaurant at the hotel because it is very expensive - a light breakfast for 5 cost $80. However, there are lots of restaurant options close-by, and a great candy kiosk next to a Starbucks on the 2nd floor concourse! Tiffany's is in the mall attached to the hotel for anyone who wants to save money on eating at the hotel and do a little shopping! :-)

I would definitely stay at the hotel again.

20/05/12 | Link | Rating: 4.0
74. Kenneth R.
This is a fine hotel as long as you don't need to go up or down.  People complain about the elevators, but let's start with the escalator going down from the second floor to the first: it's currently inoperable.  When I arrived with my luggage, I entered at the street level and made the mistake of taking the "up" escalator to get to what I thought would be the reception area.  It's the Starbucks and sports bar area instead; checkin was downstairs.  What to do?  Since the "down" escalator was blocked off "for maintenance," I had to take the elevator.  This gave me a fair introduction to the hotel!  As other reviewers have explained to you, there are long waits for elevators in this place.  It's a well-established principle that people will get antsy if they have to wait more than 60 seconds after they press an elevator button.  Here you can stand around for two or three minutes before something happens.  At peak times of the day, you can come down to the aforementioned Starbucks, hit the "up" button, grab a coffee and still get back to the elevator bank before anything has happened.

Here's a detail: if you happen to be on the fifth floor (where the gym is) and want to go down, there are two possible "down" buttons you can press: one for the bank of express elevators (they service 1-5 and 27-38) and one for the bank of local elevators (the ones that service 1-27).  The two buttons don't know about each other, so your choice is to press one button and hope an elevator comes soon or to press both buttons, thereby forcing some other passengers to stop unnecessarily.  This little detail could surely be fixed by the right technology.

For everything else, this hotel was great!  I loved my room, which was high up and on a corner -- it got views in two slightly different directions.  Everything worked properly, and everything was clean and up-to-date looking.  The hotel staff were pleasant and accommodating.

I was lucky enough to have been invited to a buffet dinner for roughly 50 people that was served in one of the meeting rooms on the bottom floors.  The meal was fabulous and must have been quite pricey.  It was instructive to see that the hotel can put out really good food for a group if it wants to.

And the gym!!  Believe everything you read in the other reviews.  Top-of-the-line for hotel gyms.

06/01/12 | Link | Rating: 4.0
75. Debby L.
The location is great. The service is great. The rooms are great.

We arrived for early check in for a conference at the Westin. This hotel is right across from the Westin, so we are super close. It's connected to the mall, there's a Starbucks on the ground floor, and a Dunkin' Donuts across the street. Way to start me off right!

We got upgraded to the king room, and it is awesome. The bed is so comfortable and luscious. I want this bed at home. The room also had a desk, LCD TV, and the most amazing view from the 29th floor.

Internet sucks. I called to confirm that internet was complimentary because that was what was advertised on the website. However, when i tried to connect, we have to pay $13 per 24 hr period for the hi-speed internet. I called reception and they comped me for one night of internet, but since I work mostly through the net, this is not very good for me.

The pool closes at 11 and there are no exceptions. However, the indoor swimming pool has lanes and the jacuzzi is huge. The fitness room is also quite impressive with tons of treadmills and weights.

18/11/09 | Link | Rating: 4.0
76. David A.
Wow. Amazing customer service at the restaurant. I was disappointed my burger was overcooked and they comped me the whole meal. It was such a generous act, I felt guilty.

10/12/13 | Link | Rating: 5.0
77. Saira K.
Loved this place. The location is perfect. I was here during a rainy, cold week, and it was a pleasure to be able to walk to restaurants and shopping.

30/04/12 | Link | Rating: 4.0
78. Tina C.
Previous reviews already said it: big, busy convention hotel (I was there for a convention myself).  It's a Marriott, so the bed is great, the shampoo is orange-gingerish and the wall art is standardized (however, they did have some local pics...I appreciate that, it helps me to know where I am in the morning).  We were there during 4th of July week, an exceptionally busy (and this year, very HOT) time of year and the air conditioning in the public spaces really could have been adjusted downwards a few ticks, especially during convention-related functions.  The concierge lounge is entirely too small to accommodate a hotel of this size, so seating has been extended to the areas right outside the lounge.  However, access is key card controlled (even though access to the floor is already key card controlled), which is a bit annoying.

Ultimately, a place is only as good as its people and since I stayed here a full 5 nights, I had occassion to interact with quite a few of them.  To wit:

Front desk:  As a general rule, staffed by friendly and competent folks, no bad experiences to report.  A special shout-out to Michael Dooley on the night shift who patiently answered all of our questions at 2:00am in the morning (hey, it's only 11pm where we are), made sure we got a nice room with a fantastic view on the Charles River (remember, this is 4th of July we're talking about) and arranged for a care package including local candies as well as Tylenol and Alka Seltzer (how did he know??).  He's truly a prince among front desk personel anywhere!

Valet/Bell Desk:  The valet guys were on the ball as a general rule, directing traffic efficiently, assisting with bags and doing the valet stuff they do so well.  Another shout-out to my buddy Tony who combines his valet career with a budding stand-up routine: funny, friendly and always in a good mood...who wouldn't want to be greeted by someone like him?

F&B: Yikes!  This is the one area where this hotel did not shine.  Ours was a rather large convention with several catered breakfasts, lunches, cocktail hours etc. and the F&B folk in general seemed to have a hard time with it.  The food itself was fine, but the constant bickering among the staff in front of the guests was distracting.  I have also found the single most surly and unfriendly bartender in this place (and I deal with bartenders quite a bit, ahem) by the name of Danny Mitchell.  Here is an honest-to-goodness exchange:

Me (skipping up to one of the many hosted bars around, about half hour before the reception was scheduled to end): Hi, how are you doing? can I have a Gin and Tonic, please?
He: muttering incomprehensibly, then slamming a "bar closed" sign in front of me
Me: Uhhh...I guess I take that as a "no"?
He: Still not articulating, but it sounds as though he's protesting.  Finally some words: nah, I'll get you.
Me (while I wait): had a rough night?
He: No, why?
Me: you seem a little uh unhappy
he: more muttering, my gin and tonic appears and I flee to less depressing surroundings

Boston is not part of my usual travel routine, so I doubt that I'll be back myself anytime soon, but I would stay here again if only to visit with my buddy Michael

16/07/12 | Link | Rating: 4.0
79. Baer B.
Perfectly fine stay for me. This is a busy hotel with a welcoming reception and large lobby. Wifi in the lobby is free and rather fast. Wifi in the room is costly ($17/d for high speed) but it is really high speed. Good for movie streaming.
Location is central and close to everything, although the area is a bit difficult to navigate. Unless your brain has had a recent GPS upgrade, chances are that you get lost in the various tunnels, skyways, elevators, an associated mall that infiltrates the hotel, and various structures that tend to confuse my orientation. There is a well setup boarding pass printing station, and the pool/gym area on the 5th floor is quite good.
The hotel has no own shuttle service to the airport so you have to catch a cab ($25 one way). This is well worth it compared to a shuttle bus that runs at $18 per person.

08/09/12 | Link | Rating: 4.0
80. Michelle T.
Yay for Priceline and getting this place for $100 for the night.

Love the location because it's close to shopping, close to awesome restaurants, and even has Shaw's across the street so you don't have to raid the super expensive hotel fridge/bars.

Check-in took a little while, but check out was a breeze! They were efficient, friendly, and overall t'was a good stay. Nice clean rooms, nothing over the top fancy but comfortable and well-maintained!

04/03/11 | Link | Rating: 4.0
81. Stacey S.
Decent hotel in a great location. Reasons for 3 stars instead of 4/5 stars: First, service was STUPID. They made an error on our check out date (we checked in on Sunday night, checked out on Thursday morning. Our key stopped working Monday afternoon). I was locked out of my room when I went out to the lounge to get a cup of tea, with any of my ID. They made a big deal out of it and took 20 minutes to get my door opened. So I was late for dinner. Second, and more importantly, the bed was TERRIBLE. I stayed in many different Marriott properties around the world. This one has the worst bed. Soft as hell. Hurt my back. Will not stay there again, despite the awesome location.

11/07/13 | Link | Rating: 3.0
82. Shradha A.
Absolutely great location! Connected to Pru and in Copley. Walking distance from Boylston and Newbury as well as Back Bay.

Great views if overlooking river and Cambridge!

Decent sized rooms and bathrooms.
The conference facilities were good too.
Champions bar was veg-friendly so good food options in-house and in-room dining too!

Super-friendly staff at front desk and bell desk!

12/04/11 | Link | Rating: 4.0
83. La H.
I didn't stay here, but joined some friends that were here for a bachelorette party.  They were very accommodating to my party and looked away when we smuggled alcohol into our room.  Beautiful views and a wonderful friendly staff.

27/08/12 | Link | Rating: 4.0
84. Lauren L.
Well, I have to say, this place is definitely convenient for the convention center, and it's at the right price range. It's clean and well-maintained, and...

...That's where the good news ends, unfortunately.

On a recent stay in Boston, I and a few friends found ourselves in a double with no fridge, no microwave, and a tiny bathroom, all things that were contrary to our booking and could not be remedied at check-in because there were no rooms like the one we'd booked available.

I thought that was why we had booked a room, but apparently this Marriot is a catch-as-catch-can; booking is a good idea, but you'll get what they give you and like it.

On the plus side, it was a cheaper room, but on the negative side, it wasn't the room we were supposed to have.

Just going on the accomodations we were provided, they were livable, obviously, and we spent as little time as possible there. It was so small it was stressful for the number of people in our group to be there all at once, and there was nowhere near enough space for all our things.

The bathroom was incredibly small, the tub ran so slow while showering that it would fill past your ankles if you were in too long, and there were no toiletries in there when we checked in. I don't mind asking for things when need be, but I figure there should have been soap and shampoo in there already, even though I always pack my own, just in case.

We didn't bother with room service, seeing as a food tray was left sitting on the hall floor when we arrived and didn't move for most of the weekend. We didn't really want to add to the clutter... It was a good thing, too, because while the phone in our room incessantly blinked, indicating we had messages, we could neither access these messages, nor could we use the phone for anything, besides a glorified night light, seeing as that blinking red light was on aaaaall weekend.

I've had worse. I definitely have. But this was annoying, to say the least.

30/04/11 | Link | Rating: 3.0
85. Lorrie M.
This hotel is prime property. I mean if you come here to Boston to take advantage of the NO TAX for food and retail under $200, this is the place to be. No matter what time of day, it seems to be always happening with tourists, shoppers, lost tourists and more shoppers. The hotel restaurant is teeming with folks who don't want to downgrade to the mall food court and the staff is always on hand and ready to give you a quick pointer to where you want to go, be it your room or the nearest Louis Vuitton.

I really like the connections that the Copley place hotels such as the Marriott had made since walking outside when its winter in Boston is not exactly pleasant. When you can get to 4 different mall areas and plenty of close by eateries while still remaining in arms reach of Newbury st, what else do you need?

Beware though, Copley place hotels know when it's peak season, so your rates can vary dramatically, but for the most part you can find deals with free wi-fi which these days seem almost a necessity even when traveling for leisure.

18/02/11 | Link | Rating: 4.0
86. Jenet S.
This had the worst service I've ever gotten at a hotel! I had called about 3 weeks in advance to have the rooms connecting. When we tried checking in at 5:15 they told us that one of the three rooms we had reserved was not ready. Anyways! They messed up our schedule we had an early dinner to head to but could not make the reservation on time. None of the rooms ended up being connected!!! The staff at the front desk was horrible. Took forever to find all 3 rooms on at least the same floor. Room service took forever. They charge you for random things now I have to dispute some charges that were made on my credit card. Regardless it was a cheap price for the location I would have rather paid a lot more to stay at a better hotel with at least fair service. Just an awful experience absolutely upsetting. Go somewhere else there are so many hotels around that area.

03/06/13 | Link | Rating: 1.0
87. Hank C.
The hotel itself is located in a lovely area, with a lot of touristy malls and they have a building that is set just off of the Copley area and Prudential Center. Very nice area to walk around in and just a long block away from the T or the many food shops just North of here.

The service is fairly good at the front desk. Elevator bank was a little confusing for some, but you really just have to realize that one bank doesn't go to the middle-level floors between 5-14ish.

The hallway... weird design. Cold air blowing from a vent directly into the face of entering guests as they turn towards the 28-37 wing of the rooms on the 9th floor. Not sure why. Just weird.

Room was clean and bed was comfortable. The desk lamps and other lamps, though, no easy way to turn them on - metal push button at the base required holding the lamp in order to actually turn them on or off otherwise you'd push it right onto the floor. Weird.  The TV had ~60 channels, of which many were inoperable. Internet is $13 a night, fyi, at least for the room type that we had.

One note - the toilet paper is seriously harsh. Bring your own or go down the block and get some at the Walgreens. Save yourself.

Overall, the experience was okay. I will probably try other locations in the future... this was more for a location convenience than anything. The sports bar downstairs and a handy hotel shop were neat and clean, the Starbucks, chocolate truffle place, and a couple other close options for dining aren't bad.

But I've had much better.

Oh, other tip - like Phil S., get it on Priceline. $400+ a night is rather ridiculous in my opinion for what you'd get otherwise unless they really up their game in the higher floor rooms?

24/10/11 | Link | Rating: 2.0
88. Mike G.
Location Location Location...This hotel is in a great area! All the amenities of a Marriott that you would expect. Good staff and very nice rooms. About the only thing I would say is that it may be time for a face lift...It is dated a bit. Not bad at all just feels a bit cold.

14/05/13 | Link | Rating: 4.0
89. Mark R.
Wife and I stayed here for a week and were very impressed. Main thing that set it apart for us was the bed and linens. Beds are so soft and luxurious. Found staff to be very helpful and nice. Great location for exploring back Bay Area.

01/11/12 | Link | Rating: 4.0
90. Lorna B.
Great location, it's attached to a mall.  The bar/ restaurant was nice.  We didn't eat there but it looked ideal for sports fans.  Starbucks in the lobby =)

18/09/13 | Link | Rating: 4.0
91. Carrie S.
4 Stars for:  Fitness Facility, Location, Business Office, and lobby area.  

3 Stars for the rooms.  They are the old style Marriott and need updating as far as design.

2 Stars for Concierge Lounge.  The staff up there was not friendly.  As a frequent Marriott user, you do get used to the friendly concierge lounge staff.  This is first time I did not leave a tip for them.  Disappointing.

Hotel staff is generally very friendly.  Easy to help with luggage, hailing cabs, etc.

Location is everything with this hotel.  I loved it.

23/09/11 | Link | Rating: 4.0
92. Linda M.
Location, location, location.  Plus the amenities of an attached starbucks and mall, Shaws (big grocery) across the street and T stop nearby.  Huge hotel.  Small room with somewhat thin walls.  Decor a bit old and rundown.  We had a broken mini fridge in the room and could have used one that actually worked.  Too busy out doing to swim, but there is a pool.  

It's a bit of a hike, but we actually walked to both Fenway and the Freedom Trail from the hotel.  I'd recommend taking the T to the F Trail instead, which is what we did on the way back.

27/06/11 | Link | Rating: 3.0
93. Jason N.
I have stayed at this particular Marriott a couple of times.  The staff is friendly, the rooms spacious, and the extras are great.  The only problem for this spot is the difficulty getting from the Boston Back Bay train station to the hotel lobby with luggage.  The distance is short enough that you want to walk over.  However, you have to cut across some odd alleyways and a round about method or cut through the mall.  i just feel a little odd walking through a mall with luggage.

The internet is ethernet in the room rather then wifi, but this seems to be standard Marriott thing with ibahn that I won't harp on (much).

Starbucks in the building and attached to the mall with many places to eat even if the pickings in the hotel itself are limited.

I like that the conference floors are all attached by escalator so you don't have to wait forever to get from floor to floor for a conference.

05/07/11 | Link | Rating: 4.0
94. Lindsay D.
I only stay at Marriott's if I have a choice as this was instilled in my by my father from an early age. Of course the Ritz carlton is affiliated and the JW & Rennaissance are also wonderful new brand additions and I stay at them all interchangeably.

That being said, New Year's Eve my father got my family a room there so the kids could enjoy the pool and NYE festivities downtown. It was a blast. The renovations are quality. I like the color schemes and the overall vibe. I love the increased elevator security after the craigslist incident as well. The whole place has been updated including the restaurant and cafe scene and I enjoy it all. It seems very alive.

My only peeve's are that the elevators are slow and sometimes have issues when opening but I find this in many places and don't entirely trust elevators these days but who wants to walk 20 floors? Not me.

The next peeve, there were about 50 kids in that pool NYE and 15 of them were in the hot tub without parents. Parents, don't put your kids in 105 degree water alone. I don't want to babysit I want to relax. My stepkids were in the pool. If they wanted to come in the hot tub they had to relax and sit nicely. I am sure the rules said something about this but no one read them.

Also room service was way over expensive. $50-$60 for a salad and a sandwich and a 1.5hr wait for it. I am going out and getting it from the mall myself next time for the $15.00 it should be.

The staff is great though. The rooms are great. The pool area is very nice. The location rocks. The remodel is beautiful thus far. Just take the extra money you get from food service and apply it to a lifeguard or equivalent. Thanks!

04/01/12 | Link | Rating: 4.0
95. Phil S.
My wife and I stayed here after reserving a room on Priceline.com on a Thursday morning for a Saturday night stay for $120!  We were very happy with the price for the location.  We did not specifically pick this hotel...the website did for us.  

I called ahead and found that parking ranged from $35-45 a night, so make sure you include that in your budget.  

The staff was very friendly.  The rooms were to the 9's.  

It's about a two mile walk to the waterfront in the North End.  Highly recommend doing that...put 257 Hanover Street, Boston, MA in your GPS direct to Modern Pastry Shop for Cannolis  :-)  You'll see the best of Boston!

Oy!

14/09/11 | Link | Rating: 5.0
96. Tom I.
Massive high-rise Marriott, service was fast and friendly, I was impressed with everyone I encountered, including security guard.

This place is connected with prudential tower via walkpath, and to the mall. Very convenient in cold weather.

Parking and driven in /out was breeze, impressed with considering how central of city they re located.

One thing I wasn't impressed is the security of guests, anyone can tie elevator up to guest floor without challenge (except concierge floor), which was a little alarming for a puss like me.

It's very pricy, but cheaper than waterfront  Marriott by $50 (it was $399pn). Joy of corporate traveling....

13/11/11 | Link | Rating: 5.0
97. Black C.
really? I attended a conference and therefore got a "special" rate which was still pretty darn expensive in my opinion.. the reason for the bad review is that although you pay some serious cash per night stay NOTHING is included in the price.. no internet (unless you hang out in the lobby and how fun is that), no breakfast and not even a fridge.. oh and the elevators take forever until they arrive which doesn't make sense in my world as they have 6 of them to access the floors 1-27.. for that price I would expect to get either one of the just mentioned things if not all of them.. not impressed and would not recommend the hotel to anyone I know unless they want to get ripped off

21/08/13 | Link | Rating: 2.0
98. Magdalena K.
Great central location, beautiful city views from our room, updated decor and a very comfortable bed makes for a great and happy stay!

There is Starbucks on the lower level, as well as a couple of lounges. It is located inside a big shopping plaza in the middle of the city. It's either a short cab drive, or walk from many great restaurant and attractions.

I would be looking forward to staying there again when in Boston.

01/04/12 | Link | Rating: 4.0
99. Jeremy H.
I wish there was an option for no stars. I stayed at this Marriott last month for a week. Coming from LA I did not get there until 8 pm, at check in the agreed that I had a 3pm guaranteed check in but they did not have a room. "Go wait at the bar and we will let you know when we have a room" which I did, they gave me a room at about 1130 which is technically almost the next day. No nice words or apologies they don't even have fresh oj for breakfast. If you are going to Boston I would stay down the road at the Hyatt.

02/09/13 | Link | Rating: 1.0
100. Karen M.
Location is Great! That is about it. I attended a 4 day conference at this hotel. My room was on the 22nd floor. It took 15 min to get an elevator. This is not because they do not have elevators but rather because not all are working. So that sucked. Room was Ok, 317 bucks plus tax for a small room. Cable sucked in the room, poor connection. Restaurant in hotel sucked. The worse wings ever. Will I ever come back here? No way.

22/06/14 | Link | Rating: 3.0
101. Ella F.
Even though I'm local, I stayed here because I had a 5 am train to catch at Back Bay, and needed the convenient location. I'm only silver elite with Marriott. They must have had a ton of empty rooms because I checked in a little early and was giving a room on the top floor overlooking the Charles River. The room was very big, and the bed was pretty comfortable. You definitely can't beat the location in Boston. The staff was friendly as well.

Amenities:
The shampoo/conditioner is nice, and the blow dryer is great. I actually own the same portable one, and love it.

Internet:
They charge a lot for internet in the room. $13 a night for the slower option, and $17 for the faster one.

04/02/13 | Link | Rating: 4.0
102. Rich F.
Yelp says 3 stars is "A-OK" and I think that almost perfectly describes my stay at the Boston Marriott Copley Place.  

My wife and I went into Boston for the night to see a comedy show at the Wilbur Theater, and I found an amazing deal at this hotel, thanks to Marriott's Look no Further Price Guarantee (Definitely recommend looking into this before booking your next stay at Marriott!).  Thanks to such a bargain, we booked, and also found offsite parking as Marriott only has valet parking available at this site, which makes me uncomfortable...but that's probably because of our temperamental 2006 Pontiac...
Upon arriving, it was quite evident that it was "Cornell Weekend", with banners everywhere stating such.  No big deal, as this IS a convention hotel.  Check in was quick and polite, with hotel keys in a few minutes, then off to the elevators.  For having 6 elevators, we found ourselves constantly waiting a long time for the elevator anytime we had to use it.  Upon entering the hotel room, we first noticed the amazing view of the city, and the Charles River.  It was better than expected!  We also noticed the extremely clean room, and the small, yet spotless, bathroom.   The only complaint we had, was that we had an "adjoining" room, which might as well have been open to our neighbors, as they were not shouting, but we heard every word of every conversation they had, and they probably heard our conversations as well.  I expect some background noise in hotels, but this was excessive for what I am used to experiencing.

When it came time to venture out into the city, a quick trip through Copley Place mall led to a tunnel to get to the Orange Line T station.  Very nice surprise in early January!  The next morning, we stopped for breakfast at the hotel restaurant.  The buffet was pricey, but delicious.  

I wasn't disappointed, but also wasn't wowed.  For what we paid, I was happy with the value of the hotel.  If we didn't get such a good deal, I would definitely have been disappointed.

24/01/14 | Link | Rating: 3.0
103. Matt U.
The Copley Marriott was a truly excellent experience from start to finish. The fourier is good size with plenty of seating and a lovely jar of lemon water for sipping!

The bay of elevators sits just past the lobby and while there were enough to get a couple groups up at a time, there were a number of times we had to wait for a few minutes. Nothing huge, but made it more annoying if someone left something in the room.

The rooms are good size, the mattresses are excellent as always, the TVs are recently upgraded and the bathrooms were very nice.

What we've come to expect from a Marriott and the fact that it's near Back Bay was fantastic. Quick access to tons of restaurants, clubs and other pleasantries made for a great stay and one we hope to repeat in the near future.

31/08/12 | Link | Rating: 4.0
104. Joseph V.
I was in Boston for a Red Sox game and decided to stay at this property. Parking is $37 a day in the lot they also have valet parking not sure what that was. The front desk was very nice and checked us in with no problems. They have nine elevators. But only two of them are working wonderfully what I recommend is this hotel get more the elevators working because we had to wait a long time to go up-and-down this hotel it was a big pain in the ass.  Real nice sports bar on the second floor with plenty of TVs. Also a convenient stores a candy shop and a Starbucks also on the second floor there's also a sky bridge that leads to the mall across the street. The bed was super comfy and The room was very clean as well.  $12 for Wi-Fi .The gym and the pool is on the fifth floor really nice size Jim really nice size swimming pool compared to most other Marriotts and a really nice size whirlpool tub that was nice and hot which I enjoyed probably one of the best hot tubs I stayed at a Marriott property. Checkout time is noon. I will definitely Be staying at this hotel in the future

08/09/14 | Link | Rating: 4.0
105. Angela G.
Really comfortable bed, great location. Was here for a conference and they served us some great food, too.

18/07/13 | Link | Rating: 4.0
106. Meghann F.
It's standard fare for a 4 star hotel - nice rooms, nice amenities, you have to pay out significantly for any extras like internet or breakfast.

The fitness area is surprisingly nice - probably one of the best I have seen.

The biggest issue I have is being on the 15th floor, you would think it would be somewhat isolated from noise of the city, etc - which it is, but man that HVAC system keeps you up at night!!  Looking directly down from our window is the pool / fitness area and that is LOUD!!

19/09/12 | Link | Rating: 3.0
107. John C.
Was recently at this Marriott for a conference.  I was impressed by the large and grand lobby.  Makes quite a statement upon arrival.

I arrived right at 3 and was expecting to have to wait for a room.  There was a line for check-in but when I reach the Front Desk agent, I had a room ready.  The check-in process was sterile and I didn't really feel terribly welcomed.

The room is very nice.  I had a great view over Boston.  The amenities in the room are luxurious and everything feels plush.

The meeting rooms were pretty and the grand ballroom had beautiful chandeliers.  Our conference clearly caused on challenge on the elevators as we were all coming and going at the same time.  There was often a long wait even though there are 6 elevators servicing the floors.

I think the main thing that was missing for me was good service.  I walked past countless hotel staff members and never received a word of welcome.  Not what I expect from a Marriott.

Great location though.  2 blocks from the T.  Close to Northeastern.  Grocery store across the street.

20/09/12 | Link | Rating: 3.0
108. Veronique L.
Free wifi and comfy lounge chairs on the first and second floors overlooking the mall/bar.

It can be pretty loud with the shoppers and hotel guests either staying or dining. TVs around the bar all show something different, and I thought the bathrooms were well maintained given all the foot traffic.

25/09/12 | Link | Rating: 4.0
109. Katie B.
Good things :
-Great location
-Nice hall
they have:
-pool, hot tub( they need at least to paint it, doesn't look inviting without bubbles :))  
-gym (not so big and new but not bad either)
-entrance from the hotel  to the big shopping mall
Not so good
-Concierge lounge open only from Mon-Friday
-not enough towels
- housekeeping didn't notice red dots on the blanket, that was left I guess from the previous guests  
-elevators are very slow
-long trip to concierge lounge

24/08/13 | Link | Rating: 3.0
110. Jason P.
Room was not clean. Dirty floor (food particles and gummy bear) and shower.
No do not disturb sign.  Late check out interrupted 3 times by housekeeping, twice before normal Checkout and once after complaining about housekeeping trying to come into the room.
For this $300 room, I was given a $25 price adjustment for my troubles.
The elevators are also old and quirky, doors open mid travel at times.

25/04/13 | Link | Rating: 1.0
111. Ali J.
Avoid this hotel at all costs. If I could give it less than one star I would. The elevators do not work. It takes about 30 minutes during busy hours to get an elevator that is filled to the max. I had to take 18 flights of stairs too many times to count over my stay. The front desk and all employees were the rudest hotel service workers I have ever experienced and I have traveled around the world. Talking to a manager to get Internet service took 30 minutes after being hung up on twice. Courtesy was not an option at this hotel. A room problem was not rectified and even worse the walls were paper thin and I could smell the next room smoking marijuana. My room was not cleaned once and i had to use my shopping bags as trash bags. My stay at this hotel was not relaxing or enjoyable, it was tedious and exhausting. I am extremely dismayed at my treatment here and do not plan to stay here again. I have quite a bad taste in my mouth for Mariott now.

15/02/15 | Link | Rating: 1.0
112. Augustus C.
A big fat disappointment at a high price. Advertised weekend rate went up over $100 on second night. Didn't honor included valet parking deal. "Elite checkin" took over 25 minutes despite having checked in online. Place was full but most elevators were out of commission/ridiculously slow. Breakfast on Sat took over 30 minutes to get served eggs benny and (undercooked) homefries. The only saving grace was the late evening greeter at Champions, who was a star.

20/05/14 | Link | Rating: 2.0
113. Brad C.
Okay, so there was a conference (SAGEEP 2014) booked at this hotel that I wanted to attend.  As is often done for conferences, a conference rate was advertised and I jumped on it.  A while later, much closer to the actual trip, my partner found an even lower rate on Get A Room.com .  So we booked that, knowing that it overlapped with the original booking.  Happily, this was not a problem for Marriott.  What I find strange is that this even lower rate was not offered for the conference.  But... this was a small meeting with relatively low attendance, so that may account for it.

Okay... so we have checked in and get our room.  Everything is hunky-dory and there are no problems.  Except that the elevators are slower than the molasses that flooded Boston in 1919.  There are three banks of elevators, with two of them ("Bank 1" and "Bank 2") serving floors 1-26 and the third ("Bank 3") serving floors 1-5 & 27-38.  A strange touch screen system is used to call the elevators, with one screen for both Banks 1 and 2, and one screen for Bank 3.  The two call systems are not linked.  What would make sense in a case like this is to have a system that asks what floor you are going to and assigns an elevator to you.  I have heard of such systems at other locations, and they work splendidly.  Oh well.  For at least the past three years at this hotel the elevators have been the major point of contention among Yelp reviewers.  The hotel claims to be making moves towards fixing the elevator service, but for the moment it remains slow, slow, ssssllllllllooooooooowwwwwwwwwwwww.

I guess that was more of an analysis of the elevators than was necessary, but I just had to get it off my chest.  It's so frustrating to see such under-utilization of technology in today's world.

Hotel service was lovely.  Well, except they don't seem to follow their own guidelines as far as towels are concerned - they are supposed to replace used towels with new only if you leave them on the floor; if you hang them up they are supposed to leave them to be used again.  This policy was observed only three times out of the seven we stayed.

So for that and the elevators I have dropped two stars.  Petty, maybe.  But too bad ;)

24/03/14 | Link | Rating: 3.0
114. Donna D.
Great location.  I prefer Long Wharf, but it was a bit pricey this visit...  

Staff is friendly and efficient.   Check in was fairly quick.

The elevators are awful.  Slow.  Some look like they thought about redoing them, and then stopped.  They are slow.  Did I mention that?  And if you are planning on going to the concierge lounge, be sure to stay on floors 27 and up or you need another elevator to get back to your room.  

Room service was decent.  Timely.  Decent menu selections.

Room is a good size.  Comfortable.

Oh, did I mention the elevators are slow?

20/08/13 | Link | Rating: 4.0
115. Sara L.
This review is based on my experience as a conference attendee, not a hotel guest, but I am NOT impressed.

Most of the sessions I attended were in two adjacent conference rooms.  One smelled moderately musty.  The other smelled very faintly of urine.  Any amount of smelling like urine is unacceptable.  Both were freezing cold and suffered from audio/visual problems throughout the talks.  Tech support from the Marriott were rarely anywhere to be found.  

The WiFi would cut in and out, and ran slowly when it was connected.  The only place to buy a cup of coffee onsite was the lobby Starbucks which ran painfully slowly.  The signage indicating what events were taking place in which rooms left much to be desired.  Some of our poster sessions had a cash bar at which they charged $9 for a bottle of Sam Adams.  This is so unlike me, but I decided to go sober just on principle!

The only thing that saved this from a 1-star review was the extremely nice older lady who worked at the tour desk in the lobby.  She gave me a rundown on the layout of neighborhoods and streets in Boston that FINALLY got me feeling like I could navigate the city by instinct on my third trip there.

16/08/13 | Link | Rating: 2.0
116. Colleen M.
I usually default to Marriott hotels when traveling, after my job beat it into me. With hotel prices insanely high in Boston, I wasn't thrilled to be paying 300$ a night before taxes, but the location was what we wanted.

The room was fine. The bed was soft, although the pillows were broken down and old. I was a bit annoyed that a hotel room at this price point had a pocket door on the bathroom. The wifi was expensive, obviously not included with the room despite being told otherwise when making our reservation. The hair dryer was a joke; it took three times as long to dry my hair than it does with my own hair dryer at home. It really rubbed me the wrong way to find the towels were beyond threadbare and scratchy.

I expect more from a Marriott. Next time I'm in Boston, I'll be at the Sheraton at Hynes.

26/09/12 | Link | Rating: 3.0
117. Teresa H.
Location is just great. This is our second stay because of location. Rooms are not that great or stuffed well. You need to call housekeeping to ask for some stuff. Elevators are very slow. But the Health Club and indoor pool are really awesome.

29/05/14 | Link | Rating: 3.0
118. Bill B.
Very noisey with some type of infrastructure noise, ( i.e water or elevator making a clanking noise) hall ways very noise when people closing doors. Breakfast buffett a complete waste, 18 bucks for ceral, bagel etc. what they call a cold buffett. I would look to other facillities

20/09/14 | Link | Rating: 2.0
119. Claire L.
Great location, great rooms (if you are on the special rooms with free drink and snacks) and wifi in the lobby.
The Sportsbar is great - sport on tv but service and food offered is good (and some plentiful portions so its worth sharing) with free refills on soft drinks.
Location wise is is great - tagged onto the Copley Place Mall so near the Prudential Centre, mall shops and other hotels. Again with it being part of a chain then you do know what you are getting if you have stayed in a Marriott before so no complaints. Staff helpful and friendly.

16/09/12 | Link | Rating: 3.0
120. Jonathan S.
Stayed here for a conference. The conference facilities were nice and clean. However, the exhibit hall seemed like it was in a dungeon. A little odd for such a nice hotel.

As far as the rooms, I was pleased with mine as it was very clean and the beds were super comfortable. With two malls attached to the hotel it makes killing time in between meetings great.

The Champions Bar/Resturant was actually really good all three times I went and the service was really good.

I dropped the rating am entire star as they charge for wifi. Maybe it's me but when you pay more than $250 a night I feel like wifi should be free, not $17 a night.

13/11/13 | Link | Rating: 4.0
121. Gene F.
Just spent 3 nights at hotel attending dental conference.  It was a very difficult experience last 2 nights when literally thousands of high school students packed 4 to a room arrived for a deca conference.  The students were naturally very loud with plenty of hall yelling, running and door slamming.  Yet, the students really weren't the problem for me since I accepted that it would be loud and it was until midnight each night.  The nightmare was as mentioned in previous reviews the elevator situation.   I was on the 23rd floor and there were only 2 elevators out of 9 that gave access to lodging floors 6 through 27.  This resulted in waits typically 15 minutes for an elevator to get to leave the 23rd floor and on each ride the elevator was packed and stopped on each perhaps 10 floors and half the time there was no one there waiting to get on.   There were fliers in the hotel bragging about their new "efficient" elevator system.  It was certainly efficient for the hotel to give the non-frequent guests and high schools students access to 2 elevators, the valued guests in few floors 27+ better access (at least 3 elevators for 1/3 number of floors) and perhaps 4 elevators staying out of commission.   On checkout I decided to just leave and not go down to breakfast since the lines for everything were really long and it would be at least an hour and to just get a cup of coffee and wait for elevator back and forth.   The rooms were fine but avoid this hotel since it is a conference hotel with multiple conferences ongoing and this will be an ongoing problem until elevator situation is resolved.

15/03/15 | Link | Rating: 1.0
122. Courtney N.
I attended my company's holiday party at the Marriott. I'd never been there before and was interested to see what the inside was like. I was not disappointed! Our event took place on the fourth floor. The room was huge with tons of tables, a dance floor, casino games in the hall and plenty of food stations. Very swanky. Everything was clean, and even the bathrooms were in good shape. Employees picked up plates the moment they were finished - I thought the service was wonderful. Everyone was friendly. I especially liked the seating area on the end of the fourth floor where the desserts were located. We were able to sit and relax and laugh at the karaoke going on below us. Everyone was friendly and professional - if I need a place in Boston to spend the night, I think I'd give the Marriott at Copley Place a try!

15/12/13 | Link | Rating: 4.0
123. Private M.
The hotel is clean and the beds are comfortable.

This is another hotel that still hasn't gotten the memo that if I am paying over $300 a night for the room that internet should be free.

Sorry Marriott, but get with the 21st century and offer free internet. You look very old-fashioned and out-of-touch when you have a "charge for the internet policy." My hotel bill approached $1,800. You can comp the internet, can't you??

I am thankful Marriott that you don't charge for TV. I see you got the memo about that one 40 years ago.

28/04/14 | Link | Rating: 3.0
124. Liz R.
We chose Copley Place for its location.  I knew it would be large, probably hosting a couple conferences... but I wanted a full service Marriott, and we wanted to be near everything.  This hotel met all of our needs and then some.

Our room was very, very nice (I'm Platinum, and must have been there at a perfect time because we were upgraded to a suite).  The bed was so comfy!  Our windows overlooked the Charles River and Longfellow Bridge... wonderful.

Walking distance to a couple of subway terminals and some pretty tasty eats (and drinks).  Attached to the upscale mall Copley Place.  (I seriously left drool marks on the Michael Kors, Burberry, Jimmy Choo and Pink store windows and had 99.7% convinced Ken I needed something from Tiffany's to commemorate our trip...until I realized we'd drank and raw oyster'd our way through all our vaca $$.  Waaaah!)

For you Elites:  The Concierge Lounge was extremely popular for evening snacks and breakfast.  Food options were plentiful and went beyond the basics.  Large space, but it needs to be because every table was filled when we were there.  Front desk offered us Starbucks certs for the weekend mornings that the lounge was not open (ask).

31/12/12 | Link | Rating: 4.0
125. Travelin- M.
+ Location:
When attending a conference in Boston Back Bay the Marriott is a nice hotel to stay at. Through Copley Place/Prudential Center is it connected with Boylston Street. Moreover Newbury Street with its many shops and restaurants is only 2 blocks away and the South Side that is less touristy just around the corner.

Sights like Boston Common, Charles River, Beacon Hill, and the Freedom Trail are still in walking distance. In addition you reach the scenic harbor front within 10 and the airport within 30 minutes thanks to two different T-stations .

+/- Rooms:
The rooms are spacious and the upper floors open nice views over Charles River and Downtown Boston, the South End and Back Bay.
However, the guests and maintenance elevators cause a continuous background noise, which penetrates most rooms and I couldn't figure out which rooms would be the quietest.

If you need even more space request a corner room upon check-in.
Something that bothers me with every high-end hotel chains is that all of them charge a fee for room WiFi. It remains a mystery to me how low-end chains offer it for free no questions asked and chains like the Marriott use it as another source of revenue whereas their rates are already a fortune!
If you are in need of WiFi stick to the lobby or 2nd-4th floor close to the meeting rooms.

+ Staff:
The concierges, receptionists and housekeeping were very attentive and didn't complain when I took advantage of their free print-out service, and even checked us in early after an red-eye flight (9am instead of 3pm).

- Others:
One day I had the chance to spend time in their gym and pool area. While the gym is nicely equipped the pool area is in need of a touch up. Moreover the   are super outdated, unattractive, and didn't correspond with the Marriott look and feel. They leave the impression of a school shower/locker room.

Although I liked my stay I might choose the Westin over the Marriott, which is located next door (2 min. walk) and also connected with the mall complex. In particular because this time I paid  1/2 the price of the Marriott rack rate through a third party, which is the common rate for a Westin stay.

+ Spacious rooms,
+attentive and supportive staff,
+convenient location in the Back Bay,
- noisy,
- no complimentary WiFi,
- pool area needs a touch up.

04/10/13 | Link | Rating: 4.0
126. D L.
The rooms are not comfortable for they are clean.  The elevators are what youwould expect to find in a hotel charging half the room rate here.  I waited longer for elevators that weren't crowded to the walls than I did waiting for trains in the "T" all weekend.  It was so bad on Sunday morning that after waiting nearly 25 minutes for an available elevator that I had to carry my bags down six flights of stairs to the lobby because I was afraid I would miss my train home.  Really shabby...

01/06/14 | Link | Rating: 1.0
127. Ryan R.
Very nice Marriot. Rooms updated. Bathroom nice. Beds very comfortable. Great service. Restaurant and bars in hotel nice as well.

22/10/14 | Link | Rating: 4.0
128. Nicholas M.
Hotel is ok, nothing special. What i cant forgive is charging guests for internet access, i mean this is 2014. The front desk actually had the gall to tell me the internet access was free in the lobby. Oh Really, you mean its free for anyone who walks in off the street but paying guests get hosed? Shameless, ridiculous, outrageous, petty policy for a supposed high class hotel b

22/08/14 | Link | Rating: 1.0
129. Steve D.
This is taking way too long to check in. One guy with 3 people in line and he is taking forever to check the guy in. Reeeaaaal slow

15/09/14 | Link | Rating: 2.0
130. Julie M.
Beautiful hotel in the most perfect place in Boston. Beautiful rooms, an indoor gym and pool with a hot tub, shopping connected to the hotel and a concierge lounge that serves French Macarons for dessert. Will definitely stay at the Marriott Copley Place again!

30/05/14 | Link | Rating: 5.0
131. Jennifer S.
The convenience and location of this hotel is definitely one I have to mention. Being here for the end of February and freezing my butt off was definitely not my favorite part of the Boston experience. However, being in a hotel that is attached to the mall AND lets me run through it to get to Boylston is definitely a plus!

The hotel has a Starbucks, a fitness center, close to shopping, a convenience store, food, etc etc. It has everything you need without needing to be outside for a prolonged period of time. When it feels like 12 degrees outside, it was definitely an essential for me.

I especially appreciate the service here. My first trip here, I wasn't overly impressed. They had charged me for water in the room, when I didn't use it...and at $7.50 per bottle, I didn't even touch it! When I went to complain, they quickly credited my card.

My second trip back, I was really thankful for how quickly they helped me check-in and how accommodating they were. I had one request as soon as I arrived..and it was for a king size bed. They were super booked for the week due to a conference being held in their hotel, but they were still able to accommodate my request even though I wasn't part of a giant firm hosting a massive event and despite only being a silver elite. I just want to feel special..and they definitely did just that!

04/03/13 | Link | Rating: 4.0
132. Shawn T.
We had a good experience during our 2-night stay.  It is a huge hotel used by many business people.  We stayed on a concierge level, floor 28, and did not experience the slow elevators I read about from other reviewers.  Lounge food was good and it was definitely helpful to have bottled water readily available.  The hotel is connected to the copley mall; we didn't shop there but it was a convenient path to the Amtrak station for us.

24/06/14 | Link | Rating: 4.0
133. Mark C.
The place is neat and clean but seems a little stark. We've been he just a few hours but really liked the proximity to shopping and restaurants. Staff is competent and efficient.

11/10/14 | Link | Rating: 3.0
134. Richard D.
Choose another hotel in the same area.  Marriott has a major elevator problem which has gone on for years and is not being corrected.  Food (breakfast) in Champion
is fine with OK food and reasonable prices.  AVOID eating there any other time of day.  Food below par and noise level excessive.

10/07/14 | Link | Rating: 2.0
135. Craig Y.
Beautiful hotel with wonderful amenities. Nice in room safe and refrigerator. Great toiletries. Soft beds. Decent sized bathrooms. Elevators were a bit slow and they even had a sign up apologizing for it. Loved that it was so close to everything. Only drawback? We had the bell desk hold our luggage and our sodas were missing. Not our expensive items - our sodas! We couldn't bring them on the plane anyway but I was hoping to drink one. Oh well. Small price to pay. Would be great to have an in room microwave.

13/06/14 | Link | Rating: 4.0
136. dean g.
Great staff great service. However as a Marriott Platinum Member I was appalled by the concierge lounge.

It is miniscule in size and completely too small for the number of guests at this property.  At breakfast and dinner the interior of this lounge resembles the outside of an Apple store after a new product launch with hordes of people waiting in line and no seats.

What was absolutely appalling are the nigardly food offerings.  Really cheap quiche and egg rolls for dinner and a breakfast spread of just eggs with no sausage or bacon.  Apparently the food and beverage manager at this property has decided to eliminate the most tasty and expensive portion of the breakfast meal.  Guests at the Red Roof Inn  laugh at the offerings found in the concierge lounge here .

03/10/14 | Link | Rating: 1.0
137. Pat F.
Rebecca hooked me and my girlfriend up with a nice room overlooking the river. Very nice rooms and room service was fast and the guy was very respectful. Would stay there again.

10/08/14 | Link | Rating: 5.0
138. Efrain C.
It is an absolutely appalling service. Don't shy away from review ... The service is the  WORST I have ever  experienced. I am not kidding, do NOT even bother. The total absolute lack of attentiveness in their only restaurant was like being in a third world country.

Room service... They know there is a conference (I am one of several hundred if us) and a Room Service Club sandwich takes AN HOUR! By the way there is NO other conference going on ... The tip of the iceberg... Sigh....

Oh well!


I was here as part of a conference ... They do NOT know how to handle a conference... Beware!!!!!

27/06/14 | Link | Rating: 1.0
139. Wesley B.
Wow the place was huge. Very Friendly Staff. Very Clean Rooms, Very Very Nice.

12/10/14 | Link | Rating: 5.0
140. Wei W.
I attended a two-day conference here. Luckily for me, I'm a city dweller so I didn't need to stay in the somewhat overpriced rooms, so my focus is on the conference space itself.

With presentation space available on all four floors of the hotel, it was clear why the event organizers had chosen this Marriott for the conference. There were 15 different workshops to choose from, which were held in breakout rooms on floors 1, 2, and 4. The plenary sessions were held in the main ballroom, and the Gloucester room was turned into an open networking gallery for attendees to connect with vendors.

Serving breakfast and lunch to 950 attendees is no small feat, either. I was impressed with the quality of the meals on both days, and the hotel service staff were quite accommodating to the vegetarians' requests.

Well played, Marriott.

16/11/13 | Link | Rating: 4.0
141. Alexandra C.
Central location = good
accommodating .... not so much ... platinum elite Marriott member, meeting planner in town looking for location for an event and... they cannot give you corkscrew without charging $4? Even a Courtyard Marriott is more accommodating.. disappointing

12/03/14 | Link | Rating: 1.0
142. hal s.
I paid $300 per night for this room and the hotel charges $12.95 for web browsing speed internet and $16.95 for "enhanced performance".  That is just outrageous.

30/08/14 | Link | Rating: 1.0
143. Capt k.
Nice hotel however the front desk staff are not friendly to the point of been rude (even to the slit member).   I get better treatment at other Marriott.

19/10/14 | Link | Rating: 2.0
144. Sally N.
Perfectly Located. Concierge service 5 star with where to refer one to eat that isn't just a tourist rush in rush out. Had a room location issue and management did the extra mile to accommodate request.. View incredible. Wi Fi sketchy but worked. SAFE location and perfectly located within walking distance to all. Cabs easily found if needed. Close to the T! Just a local feel that made me feel at home since I'd grown up there.

01/03/15 | Link | Rating: 5.0
145. Eugi H.
This is an excellent location to stay at if you can while visiting Boston. It's connected to both the Prudential center and the snazzy Simon mall, and super close to several train stops, while also a short walking distance to the Newbury shops and Boston public library. The rooms are simple enough, but with super comfortable beds and Thann toiletries! I've heard good things about Thann products so I was pretty happy to be able to try them out here, and they did not disappoint. The staff here also try their best to accommodate with early check ins and late check outs, which we were fortunate enough to get both. This will definitely be my first option every time I head over to Boston from now on!

26/04/14 | Link | Rating: 4.0
146. Tom K.
Great personal attention especially for such a busy place. Lobby always packed. Being elite does have its privileges. Room are nice. Not spectacular but nice. Bathrooms are tight. Shower had awesome pressure. Fitness room is good.

14/03/15 | Link | Rating: 4.0
147. Preeti M.
I've stayed here in the past and now I remember why I stopped. It is a pathetic excuse for a Marriott property. Either they are too big and can't handle themselves or they are just plain awful. The location is the ONLY thing working for them. I came to check it out for a convention I have later this year where I will need 50 rooms!  They lost the business instantly and throughout my stay.  Horrible staff...constantly making excuses and no follow up.  The rooms are tired.  The elevators still slow from what I remember years ago. Just a terrible experience.

19/05/14 | Link | Rating: 1.0
148. Frankie T.
I'm not sure if it was because it was New Years Eve, but this hotel was a mess. From no parking (had to park in a garage down the street) to having to wait a half hour to get in an elevator. The stay was nice, though.

01/01/15 | Link | Rating: 3.0
149. Keith W.
THIS HOTEL IS A NIGHTMARE.  From bathroom doors that offer NO privacy whatsoever, to super-thin walls to elevators that can't handle even modest crowds [wait time nearing 10 minutes each way] to a housekeeping staff fond of lifting electronics and who DO NOT speak English, even functional English, to a combative and ultra-insensitive telephone staff and management which ignores requests for conversation, I would HEARTILY discourage anyone from staying here.

Seriously.

24/06/14 | Link | Rating: 1.0
150. Jeff K.
Elevators, Elevators and more Elevators.

I've been going to this hotel for over 20 years. Last time was over 4 years and it all came back as to why I'd chose a courtyard, Custom House, Long Wharf Marriott or the Ritz over this fantastic location.

Individually the staff was great, combined they were uniformed, didn't listen to guests or just didn't understand English. Didn't listen to guests was loss prevention and even the Front Desk Manager (his name escapes me) and didn't understand English was the nice woman at Concierge desk.

Visualize. Zen something here.. I get into the room the first second I walk in, I try to lock up something in the hotel room safe. Safe door open, press reset and clsd shows up. Won't take a new number, safe needs to be reset. NOT a big deal. I am sure it's happened before and I can use the safe deposit box if needed. NOW I remember the last time I was here, I used the safe deposit box and the front desk clerk who waited while I did it got freaked out cause I unloaded 3 guns into the safe deposit boxes which used to be located behind the front desk area somewhere if my recollection serves me correctly.

I start heading to dinner so I go to the lobby at the Front Desk. I wait 5 minutes for an elevator from the 35th floor. I approach concierge and she has zero clue what I am talking about when it comes to the safe. No speakadee English (or just no understandee English). I Move to the Elite check in front desk clerk. She tells me someone has to be there. I said I am going out and I don't have to be there cause there is nothing in the safe because it won't close. She calls Loss Prevention and voila, when I return from dinner it's still not working but a message on my phone tells me they have to be present in the room to service my safe. BUT it's broken and I can't close it so you CAN come into my room.

This gets repeated another time the following night. Although that front desk clerk, Amanda I think, was so much better than anyone else. The manager was ... forget it.. the whole experience just sucked.

I have about 150 plus nights a year @ Marriott. The Concierge Level for Elites is nothing great compared to other hotels. Breakfast was ok, same ole standard carbs and while the eggs were good they served no potatoes or hot meats, just deli meat and cheeses. Mediocre and I've experienced better for sure.

The wait time with the Elevators was the joke amongst every guests in the hotel. Conventioneers were upset, others took it as a joke. A wedding party was furious. The sign said, if I dare paraphrase "pardon us while we make it faster".... That's the same sign that's been there for 20 years!

My bill was wrong, they corrected it, Champions was good, food in the party Thursday night was outstanding but they are lacking communication.

27/01/14 | Link | Rating: 2.0
151. Marcella D.
have stayed here due to client's preference many times. Wouldn't recommend it at all. Atlhough the valet/bell staff always very nice, the desk clerks range from arrogance to incompetence.

As a Marriott Preferred member for many years, I've complained repeatedly, and never gotten anything more than "sorry your stay wasn't good".

AVOID.... there's too many good hotels in Boston ... try the other chain around the corner at 10 Huntington....

04/07/14 | Link | Rating: 1.0
152. Jean Luc P.
Racist security staff hates Asians

I was there at an event, and it so happened the USA was playing Portugal that day. There were few groups of people congregating at on of the lobby area, which over looks a few giant TV screens. I was hanging out with a small group of middle eastern people, no more than 2 or 3 people, whom was unrelated to me, but soccer fans knows another soccer fans, so we were just standing around quietly watching the game. After all, the world cup is an event that unites people of all races in a global celebration for peace, right? We never made a sound, just stood quietly watching the game. I noticed there were a few other group of people watching the game too, after all the US is playing, we have support our own country, right?

Not to the hotel staff, an white uniformed security, believing he is a real cop, approached our group and proceed to say, "you can't watch the game here." With an tone of pure arrogance in his voice, so condescending as if he is talking to a group of misbehaving 3rd graders. I notice the other Caucasian group was never approached. There is a huge group of white people downstairs making the usual rowdy fan noise, but they were allowed to continued. Somehow, this group of Asian people gathered together is reflects so poorly for the hotel's image that we must walk away.

Even after we moved away from the incidental area, we were being followed. I felt they were following and watching our every move. Even when we tried to blend into a larger group populated with more Caucasian people.

I remember walking away from this hotel feeling humiliated and deeply disrespected. I know the Marriot have the right to not like Asian people or people who are not white, but to think that they can verbally humiliate us in public just because they are white and wearing uniform? I think they are getting too comfortable with their racial views, and too entitled to their costumers.

As a result of this episode of unadulterated disrespect, I am advising the college I am affiliated with to never host an event at the Boston Marriot, I am advising the company I consult to host all Boston events elsewhere. I am also advising my friends and family to stay away from this joint. I don't care how many stars they have on their advertising brochure, we are not spending our money to be humiliated because of our cultural heritage.

Don't get me wrong, I am sure you will be treated very well here if you are white and speak fluent English.

As an US citizen, I was supporting my home country in the world cup by quiet watching my nation play at the world stage, but in return I was humiliated by uniform security who have an American flag on their shoulder.

The Boston Marriot told us we were not allowed to watch the USA game.

but our true crime is our skin color.

02/07/14 | Link | Rating: 1.0
153. Paula P.
This Marriott is in an excellent location. There are many, many options for food and shopping as this Marriott is adjacent to a two huge malls. The service was fine, the rooms were clean. They could've used a few more outlets in the room though. The elevators were a touch of a challenge; at one point during my stay they were actually ALL out of service for maintenance (I believe they used a new technology that may still have a little bug or two) but the staff were vigilant in escorting us to the service elevators so we could get to our rooms. I was very happy about that, especially considering that I was on the 30th floor! It was an extremely minor inconvenience, I'm only mentioning it because of how nice the staff were in accommodating me if I needed to leave my room. No problems to report, I'd love to stay here again!

22/08/14 | Link | Rating: 4.0
154. Michael B.
Parking is absolutely ridiculous!  $37 dollars a day with no in and out.  So if you leave to go somewhere for dinner, it's another $37 for the rest of the day.  

Like many Marriott properties, the wifi is bad    Many times during the day there was no ability to even check email.  

The elevators are also miserable.  In our 4 nights there it was not uncommon to wait 10 minutes for an elevator.  

For the price, I'd stay somewhere else next time I was in Boston.

21/11/14 | Link | Rating: 2.0
155. Georgia P.
This place is gorgeous!  The room was spacious and the bed was very comfortable. After a day of shopping [we were there for black Friday/girl's weekend away] - the drinks were great in the Connexion lounge. Emily was a dear and we look forward to visiting again when it's much warmer!

29/11/14 | Link | Rating: 4.0
156. Jeff J.
People here are great. New elevator system stinks.  Its all the guests were talking about / all complaints.  Concierge lounge was one of the poorest ever seen.  As a lifetime Platinum member,  I've seen a bunch. Will stay elsewhere next time in Boston.

17/03/15 | Link | Rating: 2.0
157. Chris L.
I had my parents stay here when they came to visit from New York, and they absolutely loved it!

They were given a room on one of the higher floors, and while the elevators were somewhat busy, the view from the top was so worth it. They had an expansive panorama of the city, and they were completely blown away by it. The room itself was large and beautifully decorated, and the bathroom was spacious (which, in my book, is very important!).

The staff during their stay was incredibly friendly. I helped them check in because I wanted to put my rewards number on file, and they were wicked fast in getting my parents checked in and up to their room. Because one of the Rewards Members community spaces was closed for renovation, they gave me an additional 1,000 points for the "inconvenience." Inconvenience?! They would've been doing my parents a favor they didn't even expect!

Location is key for this hotel, and with its affordable per night cost, you seriously can't beat it. Downtown Boston is so easily accessible from this Marriott and it was a no-brainer for my parents to find their way around the city during their downtime.

If you're visiting Boston or have family and friends coming into town, I would highly recommend this Marriott to them!

04/07/14 | Link | Rating: 4.0
158. Robin K.
The hotel is in great location. Great service and will stay in Marriot Copley in the future.

R. Kim

01/05/15 | Link | Rating: 5.0
159. Dustin W.
Good food, but they might be a little over their heads.

30/04/15 | Link | Rating: 3.0
160. Cyndy K.
Cyndy's Bottom Line:  Excellent location within walking distance to many places.

Rooms were clean and comfortable.  
Beautiful skyline view of Boston.
Great lounge in the hotel.
Good service.

01/12/14 | Link | Rating: 4.0
161. Lisa G.
Stayed at Boston Marriott Copley Place for a week while attending a conference.  Nice Marriott flanked by two shopping malls and conveniently located in the heart of Back Bay.

Great service.  The only problem I had with the room was that when you're out -- or asleep -- the thermostat cuts off.  If there's activity in the room, it'll stay on, or periodically come on.  But if there's no movement, it senses that you're out, so to conserve energy, it cuts off.  It gets hot at night!  GREAT view from the 32nd floor.

Also, the bathroom doesn't have a fan.  Gets humid after a shower, which I hate, because you start to sweat.  Kinda defeats the purpose.  And the pocket doors take some getting used to, even though they're great for space-saving.

The elevators are REALLY slow, especially the set for the upper levels.  They're supposedly fixing that.

The on site banquet food service is not great, either.  None of the meals provided for the conference were all that great -- one of them being filet and what looked like homefries.  For a fancy dinner?  Terrible.  The chicken and asparagus provided for a luncheon was also tasteless.

Adequate gym (didn't seem to be too full or not be able to accommodate all who were there when I was).  

Great Dollar Rent-a-Car right on site.  Pricey, but convenient to drop off with the valet.

The tech folks for the breakout rooms were really fast and accommodating.  When I realized my presentation room wasn't setup quite right, they fixed it ASAP.

Great location near everything.  A walk to Fenway or Faneuil Hall is just a hop, skip and a jump.

04/07/14 | Link | Rating: 4.0
162. Samantha G.
The Marriott at Copley Place was better than expected. Clean and not frayed around the edges. I had a Kind Corner Room and the view was lovely. And you really could not get a better location. You are right in the middle of it all! My only gripe was that I was able to hear the noise from the connected room like they were right in my room with me. They were playing music at a very reasonable, quiet level - but is was still annoying. I ended up putting pillows at the bottom of all the doors to try to distort the noise...it worked slightly.

The beds were comfortable and the space was nice. I will go back and recommend it as well.

06/05/15 | Link | Rating: 4.0
163. Alex G.
Very clean, wonderful staff , excellent rates and located in the beautiful copley square district of Boston.

17/05/15 | Link | Rating: 5.0
164. Kathleen K.
Things I like about this hotel: great location with easy access to public transit, shopping, and restaurants. Clean rooms. Nice staff.

Things that are just "meh": the wifi is spotty and expensive. The bathroom doors don't offer enough privacy. Not enough seating: the lobby areas and lounge were very crowded, and there really should be more common areas for such a large hotel.

But the reason I'm giving it two stars is their bafflingly bad elevator system. There are only 6 elevators to begin with, which doesn't seem like enough for a nearly 30 floor building with conference and event facilities.

The entire weekend we were there, we only had one elevator serving our floor. We were on a relatively low floor so we would have to either squeeze onto a full elevator on the way down, wait for another one, or hoof it up and down the stairs. We ended up waiting nearly half an hour on our last day (when we had all our luggage and couldn't just take the stairs).

It's a great location, but it should never take 25 minutes to get to the lobby. What if there had been an emergency?

09/03/15 | Link | Rating: 2.0
165. Lisbeth B.
The Marriot at Copley Place is great (as it should be, when you consider it's in the middle of all the action). Was here for a convention, needless to say it was a busy week for the staff. They did a great job of keeping up with the demand, and made the other perks of staying at Copley Place even more alluring.

It's location alone won me over - the giant mall connected directly to the hotel and the OTHER giant mall connected via a pedestrian bridge, the Champions bar/restaurant that had amazing staff, the Lounge, and little shops for everything in between.

The rooms are decently sized, (again, considering it's Boston) and clean. Furniture and bathroom were average - could do with a little sprucing up, considering how much nicer the rest of the hotel is.

Many great restaurants within walking distance, but bundle up, it's really cold! (Was there early November)

16/04/15 | Link | Rating: 4.0
166. Amber D.
This place is PERFECT in being just a hop, skip, and a jump from most places in the downtown area...or at the very least a block or two from the "T" so you can just take the train to wherever you need to go....the hotel is not too far from the Back Bay Station or the Copley Station which makes it a great place to stay no matter what angle you look at it as far as convenience and being near so many historical spots!

The staff are phenomenally great, and I loved the concierge station they had manned all the time whenever we just had a quick question about this or that.  People had commented on the elevators being slow, and when it's not full, the elevators are pretty efficient and timely if you ask me.  But when it's full...which occurred for us over 2 of the 4 days we were there, it can take a few minutes tops for your elevator...but not really anything to complain about considering how big this hotel is with I believe 1,000 plus rooms...the cleaning ladies deserve mad props for how clean the rooms stay on a daily basis, so make sure to tip them well because they deserve it!!!

The fact that this hotel is connected to the prudential center mall across the street deserves a mention for sure on convenience of places to shop and eat which includes but is not limited to pizza, Chinese, breakfast foods...you name it...it's there.  The shopping is more high end shops then your basic mall stores...but if you've got money to drop then this is your mall :)

So, the only issue that occurred during our stay which to us wasn't too big of an issue because we came to see and enjoy as much of Boston as possible and we did that, it was just the Internet was spotty at best.  If your a rewards member you get free internet for multiple devices...if not I think it's 12 dollars a day....honestly we just used our internet/data on our phone because if your not in the lobby, it just doesn't seem to go well to keep dependable Internet going....maybe it was because the hotel was so full and everyone was on it at once...I don't know, but whatever the case, if your not in the lobby you may want to come up with a plan b like bringing  your own MiFi if your in need of the best service possible...if it doesn't matter, then you should be good to go!  I mean who needs Internet when your visiting Boston anyways?!  This place is so amazing, and I wish we could've stayed longer and can't wait to come back some day!!!  Boston is just that good, and this hotel made our stay that much sweeter!  Thanks Marriott Copley for a wonderful second honeymoon!

The rooms were great, and we had an amazing panoramic view on the 20th floor for sure!  The beds were comfortable, was grateful for the fridge to stock our drinks, snacks, and leftovers  in that we could dip into daily!  For those who want convenience of easy access to snacks, meals, and so forth definitely pay the extra money to stay on the concierge level where food and regular beverages are provided daily.

19/04/15 | Link | Rating: 5.0