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Colonnade Boston Hotel in Boston, MA

Colonnade Boston Hotel in Boston, MA

Specialties

The Colonnade Hotel has provided thoughtful hospitality to Boston visitors and residents for more than 40 years. A dynamic Back Bay landmark whose opening launched the neighborhoods renaissance in the early seventies, The Colonnade is home to the citys only outdoor Roof Top Pool and the award-winning Parisian-style restaurant, Brasserie JO. The property boasts 285 sophisticated guest rooms, including nine luxury suites. Ideally located, The Colonnade is in close proximity to Newbury Street, The Shops at Prudential Center, Hynes Convention Center, Northeastern University and many of Bostons finest museums, galleries, and iconic sites including Symphony Hall and Fenway Park. The Colonnade Hotel is a member of Summit Hotels and Resorts of The Preferred Hotel Group.

History

Established in 1971.

Providing genuine Bostonian hospitality to residents and visitors for more than 40 years. A beloved Back Bay landmark whose opening launched the neighborhood's renaissance in the early 1970's, The Four Diamond Colonnade Hotel is home to the city's only Roof Top Pool, to the award-winning Brasserie JO, and to a host of recently remodeled function rooms and the hotel's grand ballroom, providing the setting for many of the city's memorable business and social events. The Colonnade Hotel is within walking distance of Newbury Street and many of Boston's finest shops, museums, galleries, and landmarks including the Hynes Convention Center, Symphony Hall and Fenway Park and is located just minutes from Logan International Airport. Member of Preferred Hotel Group and Concorde Hotels & Resorts.

 

Company Info:

Rating: 3.91

Address: 120 Huntington Ave, Boston, MA, 02116
  • Mon: 6:00 am - 5:30 am
  • Tue: 6:00 am - 5:30 am
  • Wed: 6:00 am - 5:30 am
  • Thu: 6:00 am - 5:30 am
  • Fri: 6:00 am - 5:30 am
  • Sat: 6:00 am - 5:30 am
  • Sun: 6:00 am - 5:30 am

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Comments (96):

1. G B.
When my family first moved to Boston, back in 1981, we stayed at the Colonnade for a night.  Even then, I remember being underwhelmed.  But I was just back vacationing in Maine, and spent the last night in Boston.  I finally make enough cash to do us all a favor and NOT stay with my parents, so I used hotwire.  My heart sank when the source of my $150 Back Bay room was the Colonnade.  Little did I know.  The rooms were quite nice, as was the service -- we got upgraded without asking, and it was great that the parking was a piece of cake.  But the best part was how super pet-friendly they were.  I had my ex-dog, loaned to me by my ex-boyfriend, and she's a 70 lb pit bull -- not the most popular breed these days.  But they made us feel right at home.  They've got beds, food, bowls available, no assy attitude making you ride the freight elevator -- they even call them VIPets.  I'd totally stay there again, even without the dog.  Because of the dog though, we didn't get to see this rooftop pool everyone's raving about -- next time!

03/06/07 | Link | Rating: 5.0
2. Robyn R.
We were pleasantly surprised by the Colonnade, where we stayed for a conference taking place at the Sheraton and Hilton. We think we ended up with a better deal than people who stayed at the conference hotels. Sleek, attractive lobby and in-room furnishings, convenient location, right by the Prudential T stop (literally 30 steps to the lobby). The highly touted rooftop pool did not impress this lap swimmer, but the view from the roof is nice. The cons are the concentration of chain restaurants in the convention center area--we didn't find any place to eat in the immediate area that seemed to have much local flavor, unless you count Newbury Street, which was a bit posh for us. This might have been remedied with more advance research--we expected to walk out the door and see a bunch of good places to eat, which didn't happen. I do recommend walking south about 10 blocks to the Holy Cross Cathedral or the Flour Bakery to enjoy the nearby residential neighborhood.

05/08/08 | Link | Rating: 5.0
3. So S.
The rating is strictly based on the fact that it's the only  ROOF TOP Swimming Pool in Boston!   Just damn cool!! I myself have never stayed in any of the rooms, which my friends have said are ok......but I have visited the pool and it is just awesome!  If you are not a guest or can't find one to sneak you in, then you can pay $40 to enter (includes free use of towel and shower).  Not bad if you are planning to enjoy a  beautiful upscale pool party with some friends, great bar and amazing views especially at night.  Great for the summer if you are too lazy to drive to Singing Beach.

15/08/05 | Link | Rating: 5.0
4. Clare B.
I stayed at the Colonnade for two nights - the night before my wedding day and the wedding night. My dad had generously offered to pay for the wedding night and asked the Colonnade to upgrade my original room for my wedding night to a luxury suite. When I arrived, the front desk told me that I would be in the (large and awesome) suite for two nights (no extra charge) so I wouldn't have to change my room. Also, they did not charge for the champagne that was waiting for us the night of the wedding. Room service was prompt and the food was very good (just breakfast). Great stay!

26/05/09 | Link | Rating: 4.0
5. J D.
Stayed here for 3 nights, for $300/night.  Although I was on a high floor and away from the elevator, the person in the next room was really noisy, I could hear him talk on his phone, flushing the toilet, and his alarm at 6am!  What's with the thin walls?  Didn't this hotel undergo a $20 million dollar renovation?? The only thing great about this place is the location to the "T" subway station.  When I first came to inspect my room, it had worn carpet, door security latch that was missing, worn/ripping bedsheets and a dirty bathroom.  I called housekeeping to come and change the sheets, clean the bathroom and vacuum.  When I came back to the room later that night, bedsheets were NOT changed, bathroom was cleaned but found curly stranded hairs in certain areas of the floor (and not my hair.. ewww).  I called the front desk to change my room, but they said they were booked since there were 2 weddings going on that week/weekend. That ruined my week and with $300/night, there are plenty of other 4 & 5 star hotels in Boston to choose from.  I left the front desk a letter regarding my horrible experience upon checkout, and have not heard from anyone including the hotel manager.  I will NOT be staying here again!!

20/09/11 | Link | Rating: 1.0
6. Steve N.
as i get a government rate it makes this hotel on of the best deals for Boston. the rooms are very clean and stylish and the roof-top pool is a perfect oasis during the day for when you don't wanna do nothing.

16/12/08 | Link | Rating: 3.0
7. bella c.
So the pool is pretty small but the roof top pool has amazing views of the city and is a great way to cool down! its $25 to get in and if you valet park in front of the hotel you can just tip the valet, you don't have to pay to park!! if you plan on having lunch and drinks to be prepared to spend some $$$$.....but like i said its a pool in the middle of the city, plus they play pretty good music, that makes you feel like you are away on some tropical island, get there early to get a chair!!

01/08/06 | Link | Rating: 5.0
8. Stephen M.
this is just for the pool and it's not gonna be nice.  so click away now; you've been warned.

well, i had heard (really read) many good things about this "oasis" in the city.  really?  here's the deal.  if you're just looking for a small, dingy adult wading pool in which to cool off, you won't be disappointed.  if you're like me and hoping for a nice place you'd look forward to going back to, good luck.

first, there is great potential here.  but, it is just really poorly done.  the service is pretty good and being able to get food and drinks delivered to you poolside is very nice.  but the place looks really blah ... at best.  they decided to surround the pool in that cheap outdoor carpet crap.  just replacing that with teak boards would go sooo far.  also, there are minimal umbrellas, no cabanas and no plants.  who designed this?  someone on a very strict budget, that's who.  the pool itself is very old and looks like it could stand a good cleaning.  then the music -- just horrendous!!  i know i heard hall and oats and the pointer sisters.  really???  it was the kind of music you'd hear in a crappy mall in the 80s.  

now on to the people you can expect to share the pool with....  well, i'm from florida and i've been here 5 years.  i've come to terms with what new england has to offer with regard to the aesthetics of the population.  but, even i was surprised.  you'd think you'd see some attractive women at a hotel pool in the dead of summer.  i remember 1.  ONE.  the rest of them were oldish and had that nice feature where they don't tan ... they immediately just get that burned red look as soon as their skin sees any significant amount of uv radiation.  then, to top it off, a quarter of them were downright harpoon-worthy.  the guys were no picnic either.  i saw one dude with the most dramatic farmer's tan on the planet. it looked like his trunk hadn't seen the sun since the early 90s.  to sum up, it was really just slobcity and really made hanging out up there less than amusing. then the 10-15 or so kids jumping around really added to the already depressing ambiance.

i would've voted it one star, but i can't necessarily hold the hotel pool itself accountable for their clientele.  overall, crummy effort, colonnade.  find someone motivated to run this thing!

06/07/10 | Link | Rating: 2.0
9. giin l.
travelling to boston for all work and no play?  rest your tired body at the colonnade.  

super comfy beds, nice arrangement of table to tv to beds, nice robe, etc.  plus, get the usual room service fare or food from the attached restaurant.  yay!!  no more hotel hamburgers!

my last visit was straight out of a commercial: after a looong day at work, i trudged over to the colonnade, opened the door to my room, and broke out into a giant grin at the sight of the familiar room.  aah.

16/12/08 | Link | Rating: 5.0
10. Mike M.
The hotel is ok, but having no valet is ridiculous.  At least the staff was pleasent.

26/10/09 | Link | Rating: 3.0
11. Cari T.
Our stay here was good, but a few things were lacking.  Upon departure, we tried to print out our boarding passes, and both printers in the business center were down.  Also, with a selling point like a rooftop pool, I thought the pool area would be nicer--again, good but not great.  Wanted to thank the previous Yelper for suggesting the iprefer membership--we also enjoyed free Internet during our stay!  The locale was perfect, the rooms clean and modern, the doormen friendly and helpful.  Overall, lovely and would return.

06/06/10 | Link | Rating: 4.0
12. Jennifer L.
Okay, let me start by saying how much I love the Colonnade.  I love the remodel - the space is lovely and the rooms fantastic.  Great, comfy beds; beautiful modern surrounds and non-cheesy artwork; fantastic Back Bay location; and sweet little Colette if you're feeling green.  I love their green program by the way.  At check-in; they were aware of my down allergies and had prepped my room accordingly and gave me a detailed description of what they had done (even though their rooms are already hypoallergenic) and which bed I should sleep in (I had two doubles).  That was a very nice touch.
The staff has really been amazing, despite a few flubs and potential bad apples.  The standouts were the executive chef Nick, and my banquet captain Michael.  These guys were seriously amazing and looked after us ridiculously well.  Case in point - at one time we were listing off a bunch of things we needed to Michael; at the end he said, "Anything else?" and I said, "Yes please, a pony."  The man went and drew a damn pony on a piece of paper and brought it back to me.  Now that's cute.  Chef Nick checked on us constantly and I'm sorry, when have you ever had the head of f&b or the executive chef who oversees more than one hotel checking in on you multiple times, even at a restaurant?!  Needless to say, the catering was phenomenal and adorable (think teeny little Le Creuset cocottes of braised short ribs and mini cast iron skillets of veggie crepes).  

The oddities for me: the housekeeper that scolded me for not having my "do not disturb" light on (they come at 9:30?!  that seems so early!), the constant paint thinner smell on my floor, the parking situation (after check out you have to pay an additional hourly rate for parking, even if you've already paid the flat rate?  And the whole process of getting out of the garage at that point seems incredibly convoluted as well), the shower head that will shave your nipples clean off if you're not careful - seriously, if I didn't have nail polish remover I could probably just put my hands in the shower and power wash it right off, and the fact that despite Colette being on my bed every day - my towel was always gone and replaced with a new one.  I'm trying to conserve here people!  It's your program, work with me!

I can hardly wait to come back again in warmer weather when the rooftop pool is open.  I think this is my new go-to Boston property.

28/03/09 | Link | Rating: 4.0
13. Janis W.
noisey, carpet worn, poor housekeeping services, room service meal trays left in hall ways for greater than 20 plus hours, had to call front desk each time left parking garage because gates would not open via room card, night security a joke .....too many problems yet charged enormous $$$$ for accomodations.  Don't stay there!!!

09/09/11 | Link | Rating: 1.0
14. Marianne M.
GREAT Location!  Right across from Prudential Center for restaurants and shops.  Subway stop right outside the door.  Service is good, bellman very attentive.  While the hotel was recently remodeled, they did not remodel everything.  For example, tile in bathtub/shower not redone.  Rooms are nice, but small.  Pillows are great.  Drapes in room were very dirty.  It just needs a little more sprucing up.

28/04/12 | Link | Rating: 3.0
15. Marco C.
For a hotel that bills itself as a five-star venue, the Colonnade has a ways to go.

I've stayed at the Colonnade twice.  The first time, I was also speaking at a conference there.  I accidentally left my watch on the podium, and when I went back 30 minutes later to retrieve it, it was gone without a trace.  The room was empty but for the cleaning crew, and no one would admit to having seen the watch.  It was gone forever.  Good thing it was only a Timex.

After I checked out, I found a rude surprise on my credit card; they had inexplicably charged me $37 extra.  After a number of confused phone calls, I discovered that they thought I had taken some items from the minibar (a minibar which I had never touched).  To their credit, they eventually cleared the charge, but only after about eight increasingly pissy cross-country phone calls.

Well, I headed back to Boston for another conference last week, and when I did a hotel search I found a pretty good deal on the Colonnade.  I decided I'd give them the benefit of the doubt; the minibar could have just been a fluke, it was my fault that I'd left my watch up on the podium, and the Back Bay location is excellent.

Unfortunately, I had a worse experience this time.  My room was cold.  The thermostat was only barely functional, and the room stayed at a constant 60 degrees.  The shower ranged from cold to tepid, so that didn't help.  There were very few power outlets, and I had to resort to digging behind an armoire and unplugging a lamp to find enough juice for my blackberry, cell phone, and laptop.  

Finally, they charge $13 per day for Internet.  Despite the fact that my company pays for these rooms, I still find it rather insulting that I'm made to pay extra for Internet, especially when the room itself costs $300 a night.  I mean, come on, do they really need to nickel-and-dime their customers?  I got free (and faster) Internet at the crappy Doubletree hotel in Rochester, NY.

So 2 stars for you, Colonnade, and I will not be coming back.

02/11/07 | Link | Rating: 2.0
16. Melissa H.
According to anyone who knows I was staying here, the pool is the main draw to The Colonnade, unfortunately it's about 9 degrees here, so I'm not lucky enough to partake in it this time.

Onto the (new) rooms. I haven't seen the old ones, but I'm really happy with the way the room looks. The light fixtures are all neat - simple, functional.. especially the bend-y lamps on each side of the head board -- those are cute.

The coffee machines in each room are also a favorite of mine. Adorable.

The bed isn't all that comfortable but I can deal. The mattress is just way too hard, don't be fooled by the pillow top exterior.

I'm in love with the room service, honestly. The mashed potatoes are good, which is surprising. All in all, everyone here has been nice. They should fix the outside, though for sure.

03/01/08 | Link | Rating: 4.0
17. Courtney N.
The hotel is beautiful and the rooms are too!  We got a decent deal on their website booked only a day ahead, which includes breakfast and parking.

There have been a few things that haven't been spectacular and have left us wanting: My husband has an allergy to down (their pillow top, blanket, sleeping and decorative pillows are all down) and on the phone when first inquiring about booking a room I was told that they could have that changed before we arrived.  I booked online (on their own website) and listed in the special comments the down allergy.

At checkin I asked about the bedding and they hadn't changed them.  The staff apologized and sent someone to change it (giving us the option of waiting in the lobby or heading up and they would be in the room when we were).  We went up and housekeeping came in to change things (but used the same pillow cases and sheets- so if your allergy is severe, request those to be changed as well).

We left for a few hours and when we returned the carpet all around the air conditioner was soaking wet (approx. 3-4 foot circumference). We called the front desk and they offered to send someone and/or for us to change rooms.  I had already completely unpacked but the carpet was so wet that we opted to change rooms. They sent someone up with the new room keys, but It wasn't until we were lugging our things two floor up that it occured to me that a bell hop or luggage cart would have been great! Instead we made multiple clumsy trips to the new room.  They had someone there looking at the AC by the time we were done.

The new room is slightly larger, but also had the down bedding so before heading out for dinner requested it to be changed. Both times they've changed the bedding, the remainder has been sparse.  This time they only left us with three pillows (down from the 8 it started with)..and its a very large bed. The germaphobe in me thinks the hotel is very clean- aside from the fingernail we found on the dresser in the new room...ew.

What we love: Keurig in the rooms, close to so many things (The Pru Center is just across the street), beautiful rooms, very nice staff, the rooftop pool is fantastic, and we can't wait to try the food at Brasserie Jo tomorrow!

We have a couple more nights here so I hope to update this review soon.

28/05/11 | Link | Rating: 3.0
18. Natasha L.
Great hotel,
well worth the $200 I paid for... the room is pretty spacious and looked sophisticated. The decor is modern but still comfortable. I would not mind at all for my own bedroom to look like this. The location is strategic; near the T and shopping places.

The hotel should, however, renovate the roof top pool as it looks out of place compared to the rest of the hotels.

The only drawback is the internet charges, considering the money that they spent on decors and IT IS Boston 2008.

Would definitely stay here again.

12/09/08 | Link | Rating: 4.0
19. Diana F.
Kinda surprised not to see better reviews.  The Colonnade was perfect in all aspects!  I found an amazing deal on travelzoo.com ($200 including tax) for a very spacious king size standard room equipped with the most comfortable pure looking bedding, large flat screen plasma tv, modern furniture, and gorgeous bathroom with a floor to ceiling mirror (and a rubber ducky!).  

We had a very nice view of huntington ave through our floor to ceiling window.  The location is so convienent... walking distance to the shops @ the pru and newbury st.  

The best part was the roofdeck pool.  Despite it lacking in size, it worked out fine considering there weren't many guests occupying the space.  From what I've heard, they limit the use of their pool to hotel guests only on the weekends.  There was a pool side bar and staff that offered menus.  Overall, the staff was very friendly and helpful.

Only drawback is they charge $38 for parking; however, it is $38 for an overnight stay (opposed to charging you for 2 days when you really stayed for one) and you can come and go as often as you'd like.

30/07/08 | Link | Rating: 5.0
20. Meghan B.
Stayed here the last few nights during my first trip to Boston.

On the whole, I was very impressed.  I was attending a conference at the hotel, and not only were the conference facilities excellent, but the hotel itself was very chic.  Clean rooms, modern design, comfortable king bed (but pillows were WAY too soft for me), a workable bathroom and desk area.  A great place to work and unwind after conferencing and exploring the city.

The location is also great.  A T stop is just outside the hotel for longer-away destinations, the rest of the city was very walkable from here.

Two complaints:
1.  For the life of me, I could not get my shower warm enough.  It wasn't cold, but it was very very lukewarm.  Frustrating and not at all pleasant.
2.  I know this is standard these days, but I really hate having to pay for internet.  It's such a racket --they're clearly paying for the service anyway.  So why I do have to pay $12 per day to gain access?  This is particularly frustrating at such an otherwise-upscale hotel.

That said, I liked this hotel a lot, and next time I come to Boston, I will certainly strongly consider staying here again.

01/08/08 | Link | Rating: 4.0
21. ER Doc K.
Apparently they have recently renovated this place.

I love the windows in the room. It is also right on top of the prudential station, so you can take the metro directly from the airport or any other place in town. Walking distance to fenway park, back bay station.

It also has a pool on the 11th floor.

Very pricey :(

02/06/11 | Link | Rating: 4.0
22. Amanda S.
I do agree with many of the things that people say here: beds are comfy, lots of pillows, staff is friendly, rubber ducky is a nice touch etc.. I have one serious complaint: the walls are PAPER thin. I'm not really a super light sleeper, but the walls are so thin that I heard my neighbors' cell phone alarm every morning at 6am and I could also hear the two girls talking in a normal speaking voice. I heard their toilet flush too! This is a deal breaker for me. On top of this, my bathtub floor was buckling and had water underneath it. It was uneven to stand on. I also had lukewarm showers every morning, even after I let the water run for awhile. Maybe I could forgive some of these things if it was Summer and I went to the pool, but I value my sleep so I doubt it. I will not stay here again.

21/01/11 | Link | Rating: 2.0
23. Lucy Z.
This is a pretty solid hotel.  It's in a great location in the Back Bay - smack in the middle of everything - the Prudential, Copley, the Convention Center and Newbury St.  We got a 10th floor room with quite the view (very surprising considering it's not one of the taller hotels in the area).  The room itself is very clean, modern, had a wide-screen TV and extremely comfy bed (probably the thing I would miss most).  Note, however, that the wireless isn't free - so be prepared to shell out $14 for a 24-hour long connection.

Service was very polite and helpful.  We did order room service one morning, but the food was ok at best.  Lastly, the rooftop pool is quite the bonus - it's complimentary to hotel guests and there's a small bar by the pool.

08/06/08 | Link | Rating: 4.0
24. Jesse R.
I haven't stayed in many hotels in Boston, but compared to other city's hotel experience this is a great place to stay.  The staff is very accommodating and most (if not all) of the rooms have been totally upgraded to a very modern, contemporary feel.  Widescreen LCD TVs, modern bathroom decor, wireless internet, etc.  

The roof-top pool area is also a great feature of The Colonnade, and is also open to the public for a daily fee.  It features bar and grill service at your chair or table, free towels, and a little sundries shop.  For a city hotel, this pool area is really quite a haven - there are even trees, pool showers and tropical music pumped in.  

The location is very nice, quite close to Newbury and Boylston streets and the Prudential Center.  A huge selection of restaurants and shops are within close walking distance.  If you're going to Boston for a few days, definitely consider The Colonnade.

04/09/08 | Link | Rating: 5.0
25. Emily F.
This is another ROOFTOP POOL ONLY review.

I spent a cloudless 95 degree birthday day lounging and tanning here, and what a perfect little $30 gift to myself it proved to be.  The 11th story pool definitely caters towards adults who simply want to relax with a frozen alcoholic drink in the sun and use the small pool primarily to rinse the dripping sweat off every 20 minutes or so.  The pool is way too small to do any real swimming and ranges from 3 to 5 feet in depth, so it's essentially an adult wading pool.  

While there were a handful of visiting hotel guests, the pool patrons seemed mostly to be Bostonians, escaping city life (a little) and enjoying the sun.  And be prepared to enjoy the sun.  There are only a couple tables with umbrellas so shade is very hard to come by if you want/need it.  Up on the roof the sun is INTENSE, with no other buildings or foliage to filter.  I got insanely tan from less than 5 hours up there in one day.  Luckily I don't really ever burn, but if you do, be careful!  It's open to the public only on weekdays but by 2pm on a Tuesday this place was bustling with activity, almost to the point of feeling overcrowded.  There were no more free lawn chairs by then, so at least on especially nice days, get there as early as you can.  

Drinks ran from $6 beers to $10 frozen cocktails and the girls taking orders/serving checked in often and brought food and drinks out promptly.  If you want to avoid the hotel food/poolside bar, you can bring in your own food or leave (they give you a ticket so you can come/go as you please for the day) to get food from the many many food options in the Copley area.  

This pool is a summer gem and only wish I had some sort of job that could support regular indulgences here.

11/06/08 | Link | Rating: 5.0
26. Julia F.
My friend and I stayed here the night before her wedding. When we arrived, our bags were taken up for us, our hands were held as we left the car, and I was at any moment ready for these guys to refuse to let us walk our own selves. Fantastical...

The location was perfect for us. We could walk around the Pru and fret, stopping and buying cigarettes late into the night. When we returned, the doors were once again opened for us and we were ushered into the elevators.

We had a room that faced the Pru, it was a great view. They set us up in a cute room with the most fantastically comfortable king bed I have ever been near. I kinda didn't want to wake up, just cause the pillows and mattress = bliss.

There were chocolate covered strawberries and champagne waiting for us as well. We kicked back and watched some terrible A&E show about prostitutes on the large flat screen TV.

Don't even get me started on the water pressure in the shower. I came running out yelling about power washing one's tush. It was amazing.

The downside is the parking is too expensive for us plebs, the hallways are unusually dark - so fitting the keycard in the door the first few times is a bit tricky. They do pipe some fantastic music into the hallway, which makes up for it, a bit.

There was a LARGE party the next room over from us, which didn't cool down until around 1am. That kind of annoyed me. The thing with the ducks and the bedding seems a little funny. But, whatever. We were only there for one night.

The people at the front desk were really nice every time I talked to them. We got breakfast at 6:30am. It was tasty, and they even have decent french press coffee.

13/01/09 | Link | Rating: 4.0
27. Kate F.
A very nice hotel, but not a luxury hotel. Our room was large and had a great view, but the bed was very firm and all of the pillows were down feathers. Loved being next to a T stop ... next time we come to town, I think we'll stay somewhere on the North End (to be closer to the action).

06/09/11 | Link | Rating: 4.0
28. Beau R.
My original stay here was before the hotel underwent a $22M reinvention and the hotel is now brand new.  The hotel is now state of the art.

So disregard my previous review.

03/01/09 | Link | Rating: 5.0
29. Wayne W.
LOML and I were recently in town for a trade show and love Brasserie Joe's so we thought let's try the hotel. No disappointment here.....all the high quality of the restaurant and a minor mix up regarding my parking receipt gave the desk clerk a chance to shine and he did. Fantastic service...thank you Kerry.

10/02/13 | Link | Rating: 4.0
30. Kim R.
I have three requirements in a hotel, and the Colonnade delivered:
1.  The bed must be soft.  I need to sleep on a cloud.
2.  The water pressure must be medium-high.  I have extremely thick hair, and it's impossible to get it clean without being able to crank up the pressure.
3.  Enough pillows.

Check, check, and check.  

Our room was attractive, modern, and clean.  The bedding was warm enough for my chronically cold self (and hypoallergenic!).  I loved their unofficial mascot, the rubber ducky.  All the employees I interacted with were pleasant, and on-the-ball.  Our luggage was taken upstairs for us while we checked in, and the valet appeared with our car as we were leaving.  

Our internet access was free through a package available to the group we were part of, but if we'd been required to pay for it I would feel cheated.  Internet access is so ubiquitous that Starbucks offers it with a $2 coffee, yet the Colonnade can't provide it to people who pay to spend a long weekend there?

I wish their gym was open 24/7.  My fiance and I were only in the hotel from around midnight to 7am each night of our stay, which I believe were the hours their gym was closed.  

The location is great - it's within walking distance to great restaurants and across the street from the Pru.  

4 stars for a hotel experience that was neither lacking nor endearing.

It would have been 3 if we'd had to pay for internet access.

17/06/10 | Link | Rating: 4.0
31. Marie B.
Must Stay!!

This was one of the best hotels I've stayed at

The rooms are modern, clean, and beds oh so comfortable.

The location is beyond fabulous!  T stop right outside the hotel doors.  Prudential Center across the street with a grocery story down the street to get some snacks and beverages!!!  Newbury street nothing but a two block walk!!  Giacomos in the South End was a very short walk.  Perfect Location!!!

The majority of the staff was very friendly and wanted to help us enjoy our stay.  

I will definitely go back!

08/12/09 | Link | Rating: 4.0
32. Victoria A.
I really enjoyed staying here while in Boston for an interview. The rooms were modern, stylish, clean, and comfortable. The beds in particular are incredibly comfortable. The rooms are pretty small, so this isn't a good choice if you're traveling with children or other undesirable companions, though.

The location is great for a visitor to Boston, right near a T stop and the Prudential center, and a short walk to the South End and Newbury street.

As a scruffy college student in town for grad school interviews, I expected to be mostly ignored by the staff, but they were really friendly and helpful with directions, suggestions of places to eat, and helping answer my idiotic questions about setting up the (slightly expensive) wireless internet in my room.

Between the comfort of the rooms, pleasant amenities, and Brasserie Jo, you could conceivably spend a happy weekend here and not leave the hotel.

19/02/10 | Link | Rating: 4.0
33. Christi D.
ESSENTIALS: Clean, roomy for the number of people/room, , free cable. Is this too much to ask? These are my expectations and surprisingly not all places meet them. But yes, the Colonnade meets them!

PERKS: Rooftop pool and fitness room - hooray! Wish the hours were longer but it's cool. Being right across from the Prudential Center and near Copley is awesome, too. Finally, the complimentary bathroom items are of appropriate amounts.

DOWNSIDE: Been here three times - the front desk are not always up to speed. Some staff did not know how to turn the shower on nor did they know how to use the business center (which sucks and eats your money btw). Also, I don't think the cost per room is worth the stay but it's better than alternatives in the same area. Lastly, I wish the rooms were a little more sound proof. I could hear people in the room next door (we were separated by two doors as I was in a connecting room) and I heard the people outside often as I slept (I'm a semi-light sleeper).

OVERALL: I'm not blown away by design or anything, but the location and my satisfaction of what I get makes me want to return to this place of others in the area.

03/07/10 | Link | Rating: 4.0
34. Ana B.
I can't really say much for the prices because my company paid for all the bills, but I really enjoyed my stay at The Colonnade.

I stayed at The Colonnade Hotel 3-4 times, in a total of close to over a month and a half.

I loved the hotel and staff!! They were really friendly, and room service was excellent. The room was very modern and nice decor. I usually stayed on the 10th floor overlooking Prudential. It was absolutely gorgeous!!

The pool area was blah, not really my thing. I loved that Brasserie Jo was right next door and the room service is from the restaurant!

TIP: If you are staying at The Colonnade Hotel, become a member of iprefer.com (it's free!)  and they give you free internet. All you have to do is give them your member number and voila! I actually signed up a couple of days AFTER I had checked in and they actually refunded me!! I enjoyed free internet for the entire stay! Also, after OR on your 3rd visit (can't recall) they give you complimentary breakfast!

Oh can I say that I LOVE their french toasts!!!! I was soo addicted.  

My only complaint was the housekeeping. Sometimes they didn't do such a good job. I'm a total germaphobe  at hotels, perhaps I'm too critical. hahah

Overall, this is a great hotel and in a perfect location!!!

Will return again!

Oh yeah, to the reviewer that said they do not give out the yellow rubber ducky--- that's not true!!! They still do!!! I have a vast collection of them now!

11/02/10 | Link | Rating: 4.0
35. Tracee D.
I love the colonnade. So what if they were filming a show at the pool and we weren't allowed entrance. Well, that is a pretty big so what..but I got very very drunk and lucky for them this results in distraction.

I like how it is redone. I like the service. I like the colonnade.  Parking is less than desirable $$

I passed out with grace after declaring our adjoining room "the party  sh-room"  (falling asleep to the back ground sounds of:  "i thought this was the party room??)and awoke to an empty champagne bottle on my nightstand- so, to recap: this is a good place.

23/09/09 | Link | Rating: 4.0
36. Sara S.
POOL REVIEW

Rather than spend $30 on on gas, sitting in traffic, paying beach entrance fees, and laying on a cramped, yucky beach, spend your money to get in the Colonnade. This is by far the best place in Boston to go and relax in the sun. The towels and chairs provided are super comfortable, the waitstaff is awesome, and the drinks and food (from Brasserie Jo) are fantastic.

The girls working here are always happy to bring you iced water, even if you aren't spending money on food or drinks. If you are getting food, I recommend the grilled cheese with fries off the kids menu! It's, like, $3, and probably one of the best grilled cheeses ever! If you want something more adult, their seared tuna sandwich is really good. Every drink I've had, including mojitos, daquiris, mudslides and bloody mary's, have been good.

Just remember, the pool is only available to non-hotel guests on the weekdays, from 8AM-8PM.

-1 star for shallow pool and no bathrooms on the roof.

28/07/09 | Link | Rating: 4.0
37. Katherine S.
Just stayed here to attend a large conference at the Hynes convention center across the street.  The hotel has an excellent location, very close to Newbury Street, lots of sites, etc.  Unfortunately I made an error when I booked an pre-paid for my room.  Upon check-out I explained to the desk clerk that we needed to split the cost of the room between myself and my colleague.  I asked them to charge her for half the cost, and refund me.  They refused.  Said it was "against their policy to give refunds."  It was not as if they would lose any money whatsoever.  This created some hassle for us being refunded by our employer.  And it seemed unnecessary and rather poor customer service.  I doubt they have never refunded anyone for any stay? really? doubt it.  
Physically, the rooms are pretty small.  I would not recommend more than 2 per room.  The bathrooms lack privacy, it is more of a closet double door into the bathroom than an actual door.  It would be fine staying here alone or with my husband, but with a work friend it was a bit awkward.  Shower was very nice, good water pressure.  The doors must be thin, because we could hear everything going on in the hallway all night.  I was disappointed that I asked for a quiet room on a high floor and got the lowest floor of rooms possible and the room was in the center of the hall, anything but quiet.  
The restaurant downstairs offered decent food, but the service was extremely slow.  We had to ask several times to order before we finally got to, and several times where the food was, and several times where the check was.  Food quality did not make up for this.

02/05/12 | Link | Rating: 2.0
38. Apple F.
A short review.

Our go-to hotel for Baseball games at Fenway. A scenic, short walk to the game on gameday (about .8 mile)

You can park next door in the garage (reasonable rate in the $26 dollar range as I remember it.)

As noted by others, they charge for internet access in the room (a pet peeve of mine!) I'm paying $239, a night, throw me a bone.

I've stayed there twice last year (April and June 2007) and my brothers stayed for our recent Green Monster soire (June 2008). They report all the rooms have been upgraded to the chic decor featured on their website. They also report that the facility is now 100% non-smoking.

I usually booked through Orbitz.com , and get rates in the $239 a night range, also check Hotels.com .

Last year, I got stuck in a "smoking" room because you can indicate a preference on Orbitz, but that doesn't guarantee you'll get the non-smoking.

When traveling with my brothers, its always "separate beds" - which the Colonnade can provide but book those rooms in advance. They seem to go quick.

My brothers reported (sadly!) that they no longer provide the rubber ducky in the room. (see picture yelp.com/biz_photos/-a76… )

13/06/08 | Link | Rating: 4.0
39. M D.
Huge shout-out to Megan at the Roof Top Pool!  Her winning smile and warm attitude won her an instant fan club with our group of 4 children ages 4-7 and of course all parents.  She helped them play waitress/waiters and even brought them a tray to use.  It made the greatest place in Boston even better.  Thank you Megan, we hope we get you as our server every time we are there!!

03/08/12 | Link | Rating: 5.0
40. Rebecca V.
Great space for events!  For the past two years my department has had our annual banquet at the Colonnade.  They do impeccable work.  We use the Huntington Ballroom and it is perfect for our groups of 100-150pp.  We work with Courtney and she is amazing!  She walks us through every step from planning through to the execution of the event.  The chefs and service staff are also fantastic.  Each event has been so memorable because of their stellar staff and location.

20/05/11 | Link | Rating: 5.0
41. Terrence C.
I haven't even finished my first night here, but I am already blown away.

The service is superb. The room is immaculate, modern, with awesome views.

Before even walking into the hotel, the bell bow literally ran to get the door for us which was great. I arrived at 9am expecting to leave my luggage and check in later. There was a great room immediately. The receptionist was friendly, talkative, and informative. She asked genuine questions about my trip, plans, and was eager to help plan out anything.

The room is really pleasant, especially at this price point. Copley square is right across the street, and there are loads of shops, restaurants, and historic sights in walking distance.

Even upon leaving another bell boy asked how we liked our accommodations. Great great customer service.

I'm only giving 4 stars for now as i have 3 more nights to get the full deal. So far, very good.

No free internet is really the ONLY negative thing I can say.

11/02/11 | Link | Rating: 4.0
42. Courtney C.
The hotel is in an ideal location, nobody can deny that. I had stayed at the nearby Midtown Hotel last year, which was nice but definitely not as "upscale," so when I got a special rate for the Colonnade through another service I was initially excited.

At first glance the room looked posh. ...then problems.
Minor issues: really thin walls to the suited room next door. Really weird set-up that made the tv pretty much useless. Standard charge for internet access. Could not get hot water more than half of the time in the shower.

Not minor issues:
*Shockingly, one of the beds in the room smelled of stale urine.  We called the front desk and were immediately relocated. The second room wasn't suited to another one and nothing smelled of other people's bodily fluids, but that was an irrecoverable first strike.
*Our keycards deactivated three times throughout our stay, despite even the desk's advice of trying to keep it "separate from my credit cards since it might demagnetize it." I don't know about you, but being locked out of the room I'm paying to stay in on vacay? Not a bonus. After the first time, they told us to call the front desk from the hall phone, rather than walk back down to the lobby. And it lead to...
*...calling the front desk from the hall phone rather than walking down to the lobby. And waiting 20 minutes for "someone to come right up to fix it" that never did show. Furthermore, when we went back down the the lobby, day's convention haul in tow, we were rewarded with blank stares and a so-what sort of attitude.

Pluses:
Brasserie Jo has great food, if inconsistent service.
The concierge was exceptionally friendly.
Location.

I doubt I will ever stay here again, especially with the plethora of other hotels located nearby.

19/06/12 | Link | Rating: 2.0
43. Miriam W.
After spending two nights at the Colonnade, there are few things not to love about this Back Bay hotel. My room was spacious and well-insulated - excellent because I hate hearing other folks when I am trying to work or sleep. The staff was friendly and knew exactly where my FedEx package was when I inquired.

It's easy to get a cab from the hotel and there's tons of shopping in walking distance. I didn't ride the T on this trip but several lines are nearby. And if you need to be in Cambridge, I found it an easy walk.

FOR A VIEW:
When making my reservation, I asked for a room on a higher floor. I ended up looking out of the floor to ceiling windows at a gorgeous view of the Boston skyline. If this is important to you, ask!

TO GET THE BEST PRICE:
After a little sleuthing on Orbitz and the like I rang up the Colonnade and asked for their availability. The woman on the other end of the line quoted me a rate higher than what I had seen elsewhere (about $25 higher per night.) When I explained this and asked if she could meet the rate I'd seen on the internets she put me on hold. When she returned we came to a mutually agreeable per night price and I booked a room for two nights. Moral of the story: do a simple search prior to calling the hotel directly. If they quote higher, tell 'em what you see on your screen.

I'd stay at the Colonnade again. And hopefully on a return visit the weather will cooperate such that I can try out the rooftop pool!

04/07/08 | Link | Rating: 4.0
44. Anthony S.
My first time in Boston and I would say the Colonnade was pretty rad.  The room I stayed in was immaculate and my view facing the Prudential center was AMAZING.  The window was literally the size of the wall.  Service was greater than anything I've ever experienced; they were all so friendly and willing to help.  One of the employees even drew a map out for me and recommended places to eat and visit. This hotel is located directly across the Prudential center and pretty much in the middle of everything.  It's within walking distance to Newbury St which is where you'll find fine restaurants, pubs, and tons of shopping.   It is also within blocks of Fenway Park.  So much history, beautiful architecture, and entermainment within walking distance...I just shed a tear =')

24/08/11 | Link | Rating: 4.0
45. Becky J.
This hotel has each of my favorite things:

- Excellent water pressure in the shower
- A bright lights and a magnifying mirror in the bathroom
- Comfy bed with quality linens
- Space to spread out
- Plenty of outlets for plugging in electronics
- Better than average workout facilities with large windows
- Easy accessibility to amenities near the hotel, including a T stop just steps away and a grocery store across the street
- Good in-room coffee

The only minor annoyances are:

- The safe is pretty small and is mounted strangely on the wall down low, so it was difficult to get my laptop to stay upright and place my other valuables in there while closing the door
- While a nice feature, the highly promoted rooftop pool didn't blow me away (it's tiny and looks plastic-y)
- My room was near the elevator, so I could hear everyone coming and going, including the person on my floor who had her dog -- a dog with the habit of coughing up a storm just outside my door each morning

23/06/11 | Link | Rating: 4.0
46. Lacey P.
I stayed at the Colonnade with a sports team I was coaching. I brought them from Baltimore but I grew up in Boston so I suggested the Colonnade. They treated us all like royalty. When the buss arrived i was greeted by my parents and pit bull who were waiting for me in the lobby as a surprise. Then entire staff was so gracious to them even though they weren't paying guests and even offered if I'd like to have my dog stay with me. My job can be stressful and I was very tired and was nearly floored when they brought a big  fluffy dog bed, some treats, some coffee, and fresh fruit for me and the pooch to freshen up. I cried and hugged the concierge who knowingly told me a good night's sleep would have me feeling like new in the morning.

Fantastic service because they are fantastic people. They know everything about Boston and it's in a great location in the city. Great rooms and food as well. :)

10/02/13 | Link | Rating: 5.0
47. Weronika P.
Amazing hotel in south Boston. Staying here second time and I love it. I have a great view on Back Bay and whats the most lovely they are giving little yellow duckies in every room. Soooo cute!!! Its pricey but worth it!

19/09/12 | Link | Rating: 5.0
48. Karen R.
Great hotel! Rooms were nice & clean and the bed was extremely comfortable.  The service is outstanding. The doorman even had a cold bottle of water & towel ready for me when I came back in after my morning run.  central location easy for walking to South End or shopping on Newbury Street.

02/03/13 | Link | Rating: 4.0
49. Johnna M.
RTP! I came here for a much needed day of complete indulgence and appreciating the awesomeness that is me. The pool is nice, the chairs are comfortable, and the view is spectacular. That alone makes it worth 30 bucks, especially if you think that is about what you would pay for beach parking and gas.

I arrived at about 10:30 on a beautiful Friday and snagged the last lounge chair, so make sure to get here early, especially if you are with a group. My chair happened to be half underneath an awkwardly placed tree, resulting in quite the strange sunburn.

The staff was OK, not as attentive to me, on my day of awesomeness, as I would have liked. There seems to be a little confusion between the bar, the kitchen, and the waitresses, or I didn't quite understand where my tab was opened and had to keep opening and shutting it. None the less, the pina colada was amazing, although 10.00 seems a little steep when you already paid 30.00 to get in.

I ate the shrimp cocktail and it was not really worth what I paid for it. I saw fantastic looking french fries everywhere except the menu! Boo, yelp tells me they are delicious.

My real concern is the lack of Calypso music playing in the background. This would truly make me feel like I was on vacation. Instead, the music was pretty bizarre-slow rock hits and then the entire Toby Keith CD on repeat?

Be sure to pick up your RTP merchandise (although I, personally, could not see myself in an RTP visor)This was the perfect way for me to celebrate a beautiful day and spoil myself rotten.

10/08/09 | Link | Rating: 4.0
50. Alex N.
Served its purpose.  We stayed here 1 night, after our vacation to the Cape, to catch an early morning flight.  Our room was just above the parking deck and right above the entrance ramp.  Although the view left a little to be desired, the room was quiet and clean.  They provide some pretty good toiletries and a rubber duckie (yay!).  Pool was closed.. so no review for that.

Bellmen are very helpful.  Access to airport in the morning is easy by taxi.  The hotel is also right across from the Prudential Center, for a quick shopping trip or some high-end chain food.

4 stars for making our short stay comfortable, 1 off for being slightly overpriced.

26/08/10 | Link | Rating: 4.0
51. John B.
Great Hotel!...expensive but great nonetheless.

The Colonnade perfectly located. If you are feel like walking around, the prudential center is right across the street...literally. So that provides access to restaurants and such. There is also a grocery store which is right across the street as well. For those who appreciate music and jazz, Berklee college of music is nearby on Massachusetts Ave which is great because it is one of the top music schools in the country. There is seriously an abundance of talent. Furthermore, if you wish to travel outside of back bay, the entrance to their subway is located on the corner...pretty much right outside the hotel. Furthermore, this place is within  walking distance of Fenway!

The rooms look clean and modern. they provide you with a big screen tv as well as a plenitude of pillows...and a safe to store your goods.

The pool up top is whatever though. The most disappointing thing for me was the fact that they charge for internet. In every other hotel I've been to, there was either free wireless in the room or there was some commonplace with wireless such as a lounge. Not here...oh well.

If I'm ever back in Boston, I may stay here again...I totally would not mind

31/08/10 | Link | Rating: 5.0
52. Sarah W.
Spent a lovely 24-hour turn here the night of 8/14, and will definitely return!  The staff is exceptionally friendly and helpful.  I knew the location was good when I booked the room, but I didn't realize JUST how good it was til we were on the ground running! -- Prudential stop on the T is right outside the door, giving quick access in all directions.  I regret now taking a taxi TO the hotel from the airport, because after easily treking either by foot or by rail to Northeaster U, the aquarium, the Commons, Newberry Street, etc. etc,, we opted to forego the $25 cab ride back to the airport and spend a $2.50 per person fare to easily take the T from the Colonnade doorstep right to American Airlines -- COOL!  

The room was spacious and well thought-out.  The rubber duckie in the bathroom is a cute touch -- sorry, we had to take it home.  My only negatives were the odd curry-ish (?) smell in the corridor the entire time we were there, and the VERY NOISY room doors.  All night long, whenever anyone on our hallway came or went, we were awakened.  Don't know what they can do about this, but they should definitely figure it out, as it made for a more difficult night's sleep...

15/08/12 | Link | Rating: 4.0
53. Vivian C.
**Roof Top Pool Review Only**

Straight from the Colonnade Website:

"POOL HOURS
8:00 AM - 8:00 PM daily, weather permitting. Complimentary entrance to hotel guests.
Open to the PUBLIC:   Monday - Friday for a flat fee of $40 per person per day*. Excludes weekends and holidays.
*This year, we are pleased to offer a 1/2 day rate of $20 per person from 3:00 PM until close."

I had the pleasure of attending a recent event co-sponsored by the Colonnade Hotel at their Roof Top Pool.  I have to say, if you get the chance, go!

Their staff was great - refilling the buffet regularly, removing plates and empty cups often, pulling out additional seats when we thought there weren't any more.

The buffet was filled with both healthy and not so healthy options, cool salads, build your own burger bar, cute dessert parfaits.

The pool itself, however, was tiny and ranged from 3 feet to 5 feet in depth - definitely do not try diving in!  It is more for hanging out in and for toe dipping.  The roof top is a fine spot for relaxing in the sun - you're high enough to no longer hear the sounds of the streets of Boston, but not so high as to no longer realize that you are still in the middle of a city with the tall buildings surrounding you.

The bathroom is a single unisex one located in the hallway on the 11th floor.  No hook, but there is a little table you can place your purse on.

The Colonnade Hotel is super-easy to get to by T - it is located right outside the Prudential Center T stop (exit Huntington Street side) on the Green E Line.

07/06/10 | Link | Rating: 4.0
54. Pete B.
Loved everything, with just one complaint.  The room was hot!  No matter what we did, it was hot.  Air on high at 65 degrees but it was still hot.  Other than that, it really was a great stay.  Staff was great, and the location was even better.  And, you get a duck!

28/05/13 | Link | Rating: 4.0
55. Mike W.
I had my most terrible experience in this place. I parked in the parking of the hotel for 3 hours. Entered the wrong parking at the first, my mistake, but was in a hurry so didn't go back to leave this parking an go to the other hotel next door (Marriott). Was in rush already to be on an appointment that night but nothing went as I planned foe. Didn't have cash on me to pay for the parking, so I called the Colonnade Hotel at the parking exit. I had to call three times until they sent somebody from the front desk. Mr. Brian Comeau (director of hotel's front office) and he rudely expected me to either go to a bank to have cash, or go home and come back the next day with cash, and he wouldn't let me go in this cold weather until I pay. I had no choice, but calling friends and asking for a quick money transfer to my empty debit card. If I couldn't make it, I had no idea what I could have done with the poor manager who only thinks about financial integrity of the hotel, not customer satisfaction. Brian Comeau has the worst customer service I could imagine, and if he manages this hotel, I don't recommend wasting your money there.

28/01/14 | Link | Rating: 1.0
56. Kristin M.
This review is just for the Rooftop Pool.  I went there yesterday for 7am yoga, which they're offering Wednesdays all summer at 7am for $15.  What a treat!  You can stay after yoga at the pool all day for an additional $15 (a savings as compared to their usual $45 daily pool pass).  We had a great day lounging by the pool and relaxing.  Over the course of the day, my two girlfriends and I had a very generous pitcher of delicious sangria - not sugary sweet but just right and filled with fresh fruit.  It was $50 and we each had multiple glasses.  They also serve $50 pitchers of a grey goose punch of some sort which we didn't, but both are a huge savings over single cocktails priced at $12-15 (I think).  We also had lunch.  The chips and guac were disappointing but chicken ceasar salad was good.  One app and one entree was enough food to split among the three of us.  I took off one star because there are no umbrellas on the deck for lounge chairs.  If you take a break at a table to eat, you can get some shade under an umbrella, but be prepared with sunblock, hats, etc. if you plan to spend the day and have a fair complexion.

31/07/14 | Link | Rating: 4.0
57. Kelley C.
This is top value in Boston, you really can't beat it. Jerold at the concierge is simply top rated in customer care. When his team couldn't find an immediate dog walking service for me, his staff took my dog out while I was out for last minute shopping. David Colella is the Managing Director and he takes special care for VIP guests, like my parents who stayed at the hotel for one month while my dad recuperated from surgery. They loved it better at Hotel Collonade than they did at the Four Seasons in Boston where they owned a condo until this past Fall.  Better than the regally-rated Four Seasons!! Hotel Colonnade is chic, very clean, lots of light, extremely well located, and the other amazing thing about it is the Brasserie Joe restaurant where each night you'll feel like you're in Paris.  The food is excellent and the martinis are the biggest and best in Boston.

I really can't say enough about the service, the quality of the staff and the lovely interior that makes you feel like its home - but better!  Thank you to all the staff at the Hotel Colonnade who made me and my parents feel like royalty.  The best part of my parents stay was your surprise send off...now I really feel like there is simply no other place to stay in Boston. If you don't stay at Hotel Colonnade you're not living life!!

05/01/13 | Link | Rating: 5.0
58. Anya S.
Location - Great, across from Pru, near Copley and a short walk many more attractions.  Also, T stop is right there.

Price - its expensive.

Room- amazing comfy bed with multiple pillows and a warm blanket.  What else could a girl want.  Big TV, nice view, closet with a safe,  clean and roomy. The design is nothing to rave about but the hotel provides you with all the possible things you may need, we even had wine glasses and per our request they provided us with a little fridge.  I was impressed.

Bathroom - could be a little bigger, but it comes with all the things u may need, including a shower cap and a RUBBER DUCKIE!!! Really, cant beat that.  Duckie and I spend some quality time in the tub.

Experience- as you get out of your tub and leave Duckie, you put on a terry cloth robe (provided by the hotel) get in the bed and snuggle.  Amazing.

Service - very good, we had an issue with the toilet and they fixed it right away and even called us after to see if it was working.  

Negatives
-internet is $13.95 per day. Yack!
-there is something with ventilation/heating system, first when you adjust the temperature, there is this noise (pretty annoying ) and second there is no fresh air/ventilation, we actually had to open windows in December just to get some fresh air in as the room felt very stuffy.

But, good experience overall.

05/01/11 | Link | Rating: 4.0
59. Stephanie C.
Tried to get up to the Roof Top Pool on Saturday for some drinks after reading a review in the May issue Boston Magazine.  Guess the article should have mentioned its only open to hotel guests on weekends. We were still willing to pay the $25 charge per person to get in and it was only open for another hour. Got a big fat NO.  Above and beyond hospitality? NO.

29/06/13 | Link | Rating: 1.0
60. Laura M.
Great views, super soft/cozy pillows and bedding, chic design, awesome location.

This place is pretty dope.

28/10/12 | Link | Rating: 5.0
61. M H.
3.5 rounded up.  Stayed here 8/8-8/17, suite #725-27
The pros:
Location- Back Bay Station is a short walk away through SW Corridor Park. Prudential Station is at doorstep. Walking to Copley Squ. or the Common is a breeze.  The Christian Science Plaza fountain for the kiddies is across the street.

Amenities- Good linens, good pillows, comfortable bed. Turn down service, but unobtrusive. Suite is a true suite, 2 bathrooms.  Roll away bed and fridge were provided for baby food storage and toddler sleeping.

Food- Brasserie Jo is downstairs..good croissants, among other things. Newbury St. dining nearby.

Service- Housekeeping is unobtrusive.  Doorman lent us an umbrella when we needed one.

The neutrals:
The Pool- a bit overrated. Good wading pool at most, with rooftop views; can't imagine lounging during peak sun hours as it gets hot. But, get a few day passes to the Wang YMCA for your Boston stay if you are a serious swimmer- it's one stop away at NE Medical Center.
The decor- I don't know about that carpet in front of the elevators. Something about the shadows or maybe it's the real thing...it looks very stained. The bathroom doors and closet doors stick, and the overall quality of the cabinets and furniture is design-heavy but value-minded.
Reception- No bell service was offered for us on Check in. Bell service is not really to handle luggage, but in Hospitality, to show guests the location of light switches, minibar, etc, and is the last checkpoint for the hotel staff to discover if there are actual glitches in the room that need to be addressed before the guests find it.

Actual glitches/malfunction-
The Do-Not Disturb light by the door, to notify housekeeping, is broken/stuck in rm. 725. We put on the deadbolt locks for 725 and the light for 727 and had no problems, though. They don't have the old-school Do Not Disturb signs.

The key to the minibar sticks in rm. 725. One has to juggle it for a while to get it to work.

The bedside lamps have outlets at the base for electrical device plug-ins. However, the shapes of the bodies of the lamps are so rounded that anything like an iPad charger can't fit.  There is some kind of outlet on the table though, but far away. So watching Netflix in bed on your iPad while charging it is not possible unless you locate the plug behind the bed's headboard.

The walls are thin- hall conversations, conversations next door etc. carry. The doors slam if one lets it go. People are slamming doors accidentally all the time.  

We are not air conditioning people, however, we needed to turn down the thermostat to 65/67 for the rooms to be cool enough. Perhaps it's a combination of the recent humidity, coupled with the floor to ceiling windows that may trap in heat from sunlight.

Overall, the experience was good for us. Whatever glitches we experienced was minor, and could happen even in a 5-star.

16/08/12 | Link | Rating: 4.0
62. James H.
We picked the Colonnade mainly for its ideal location - it's in the Back Bay, within walking distance of my favorite areas in the city (Fenway Park, Newbury St, Copley Square, Boston Common). It turns out the Prudential subway stop is also literally right in front of the hotel, which was a level-up bonus in my book.

As for the actual hotel part, I can say that everything "just worked" - the front desk/concierge were extremely accommodating and friendly (we asked to have our room switched due to it being noisy/by the elevator and it was done immediately with no problems), the room was well-sized, the beds were comfortable, bathrooms were clean and large enough. It was a very modern-feeling, clean and professional hotel that I wouldn't mind staying at again.

07/08/11 | Link | Rating: 4.0
63. Mei S.
Stayed at this hotel after getting a decent rate on Hotwire. While the hotel is very nice and very clean, there were many things that assured I won't be coming back. Many of the listed cable stations did not work in the room and though I asked about it I was told the engineer was fixing it. It was never fixed. They also decided to do rehab on their outdoor pool and so trying to sleep in or rest in the room was punctuated with drilling and hammering. The fire alarms went off the first night and while that isn't their fault, the confusing messages about whether to evacuate or not were. Then each night after the strobe light on the alarm would randomly go off when I would get up during the night. So if you want a no frills hotel for frills price, by all means stay here. But there's cheaper places in back bay that don't screw you over.
I forgot to mention that after being told they would sign me up for their rewards program so I wouldn't have to pay for internet, which didn't happen, I paid for their wifi and was only allowed to connect 2 devices. I'm paying more than $10 a day and I only get 2 devices?

Update: after telling them what happened I was told the cable was down on the companies end and they comped my internet. I still don't know if I'd go back though.

18/04/14 | Link | Rating: 3.0
64. Sara P.
Great hotel. Spectacular service from everyone with a shout out to Eric, the concierge. The bed has way too many pillows honestly. The restaurant has a lot of cheese and meat options; it is French after all. However, I asked my waiter if the chef would prepare a custom meal for me of just yummy veggies. He did, the chef did, and I am now a huge fan.  When I return to Boston, I will stay at the Collanade.

22/01/13 | Link | Rating: 5.0
65. Janell H.
Stayed here over St Patrick's Day weekend and had a great time!

The hotel is well located to many great tourist destinations; across from the Prudential Center, near two subway lines, walkable to shops on Newbury Street, bars on Boylston Street and the Duck Tour picks up one block away.

Rooms are great. Modern, clean and good sized. In room is a little Keurig Coffee maker and two pods, windows that open for a little fresh air and there is a nice magnifying mirror int he bathroom.

Hotel staff was great! I had to have some paper work overnighted to the hotel, signed and notarized. Called ahead and learned that Jerry, the hotel concierge, was a notary public. Documents arrived and Jerry notarized them for me. Cost, $5. He also offered me a FedEx envelope and told me the nearest FedEx store for drop off was about 2 blocks away or he could include them with the hotel pickup at 4pm. This was a bit of a stressful situation but Jerry made it all go smoothly.

Only negative is that the hotel apparently had a bit of a run on hot water St. Patrick's Day morning. Sink water was tepid but shower was cool. We went down the lobby for breakfast and saw maybe 40 people had also just descended from their rooms ready to hit the streets. I guess we all tried to shower at the same time. No biggie.

I have recommend this hotel to a friend and would stay here again.

20/03/13 | Link | Rating: 4.0
66. John H.
We stopped in after the symphony for dessert and drinks. Went to get seated (half the tables were available). We were told we would be seated right away. The hostess and maître d' disappeared. Went to Lucca's and got real service.

25/11/13 | Link | Rating: 1.0
67. Kristine H.
We stayed at this property for PAX East and our stay was utterly enjoyable.  It was an effortless trip from the airport on the T to the property and check-in was easy.  Our room was on the top floor, spacious and well-appointed.  There were a pair of beds with fat pillow top mattresses, even fatter down comforters and more pillows that any one could use... it was awesome.  Our view was of the Prudential Centre and we could open the floor-to-ceiling windows for fresh air.  This came in handy when we wished to cool down the room.  And a surprise when it snowed on one of our days there.

Other amenities included a flat-screen LCD television and DVD player, table with work chairs, and custom-designed Keurig coffee makers with coffee and tea.  The bath was marble with a rain shower head, Gilchrist & Soames toiletries and a complimentary rubber duckie who came home with me in my luggage.  We liked the plentiful outlets and the room layout.  Overall, a sleek and comfortable room.  There is a brasserie attached to the hotel.  Their breakfasts were average but the remainder of their food service was absolutely stellar.  I'd recommend visiting them once during a stay if you like French food.  

We'd stay here again if I were in Boston.  I especially wanted to check out their rooftop pool but it was closed for the season.  And sadly the next PAX East will be in another part of the city so it'll have to be another trip.

04/06/10 | Link | Rating: 4.0
68. Pat E.
I was in town for a conference (Boston Blackout 2012). Luckily, the hotel was running on a generator when I arrived. It is in a great location surrounded by shops, other hotels, and other locations. Too bad they are all closed due to no power! Come on, Paul Revere and Rajon Rondo!

I had time to walk around Copley Square which was nice. I will say the pillows (I have eight for myself) are obnoxious. My room is next to the elevator so that should be interesting. I am having trouble finding outlets.

I took off a star because I used a debit card and they overcharged me for a room. I guess they thought I was crazy and would raid the mini bar (didn't touch it).

The fitness center looks good, lots of new machines in there with some dumbbells and exercise balls. I will get after it tomorrow morning.

The HDTV is nice. I don't like the charge for internet per day. Oh well, thank goodness for travel allowances.

The restaurant attached looks good and expensive. I will check it the next few days.

The concierge didn't know any good Thai places. Good thing I can Yelp on my own. Red Sox and Patriots suck...hahah!

14/03/12 | Link | Rating: 3.0
69. W K.
Love this place, beautiful decor, great service.  Awesome location. Boutique hotel feel with cooperate amenities

21/02/14 | Link | Rating: 5.0
70. Lance F.
I stayed in the Colonnade for four nights recently while in town for a conference.  It was a nice stay and I would definitely stay here again if in Boston.  The location is an easy walk to Fenway, great restaurants and bars, and you literally are in front of the hotel exiting the prudential exit of the MBTA line.  

As for the room, it had everything you could want. The TV was adequate, the bed was very comfortable, and I didn't notice the thin walls others have mentioned.  I guess my neighbors were quiet.  As for the bathroom, a big selling point for me was the water pressure was good.  That makes me a happy man!

The other amenities were pretty good, as well.  The fitness room was above average from what you might find in other hotels.  It had a few treadmills, some nautilus machines, and the barbells in the corner.  Not bad at all.  The rooftop pool was a nice way to unwind and relax between meetings, though it was a bit underwhelming.  With the high price of using it for non-hotel guests (I can't remember the exact cost), I expected more but it was functional.  It had plenty of chairs around for the guests and servers to bring your food and/or drinks while you lounge.  The pool is small but again, it was enough for a refreshing dip in a warm day.  

I think the place has been renovated recently but there is some history to this hotel, so it was a nice change to a standard chain.  Some guy at the airport said "that's the hotel that Gerry Ford used to stay at".  So, if it's good enough for President Ford, it should be good enough for you.  So, check it out!

11/08/12 | Link | Rating: 4.0
71. Sarah J.
Stayed here for a weekend and loved it!
The room/bathroom were super nice and very clean. They have room service and a rooftop pool! They will help you get a taxi out front if you need one, but it is also in great walking distance to lots of attractions. We took a duck tour and it boarded right down the road from the Colonnade. Also across from this hotel is a HUGE awesome mall.

We did end up having very noisy people staying next to us (and we had to get up early the next morning). We had to call down to the front desk to complain and within a minute someone from their staff went right up to the room and quieted them down.

*Has a huge parking garage!

05/08/12 | Link | Rating: 5.0
72. Mark P.
Had a wonderful experience staying at The Colonnade with my wife and baby girl.  Great location, superb breakfast and nice staff.  Lima at the front desk handled our requests quickly.  Thanks

02/10/14 | Link | Rating: 5.0
73. Rebecca S.
Stayed one night from Saturday and Sunday. I will give 5 stars to the bedding and the shower was great. The rubber ducky was a nice touch.  I had a terrible nights sleep because the walls in the hotel are very thin and you can hear everything down the hall and all the doors being shut. For the price this hotel charges this was not expected. Also wifi was 14 dollars a day when the Sheraton next door charges 10 only.  The lady at check out told me that they will take care of the charges without me complaining. It was a nice surprise. The staff was very attentive and nice.  My advice take earplugs just in case you stay here.

14/09/14 | Link | Rating: 4.0
74. Karen R.
What a lovely hotel.  Staff was helpful, polite, efficient and welcoming, especially the doormen and front desk.  Hotel is clean and very comfortable, room was bright and had nice big windows.  Our TV was broken and maintenance was there within minutes to repair it after I called the front desk.  Rooftop pool was closed but looks so nice.  We would definitely stay here again.

26/10/14 | Link | Rating: 5.0
75. Ryan K.
Amazing hotel with a great staff. Both Joseph and Steph were great in accommodating my early arrival by finding a room that was available. The rooms are spacious, clean, and have all the amenities you would want for a stay. Finally, the price was unbeatable for an off season rate.

04/11/14 | Link | Rating: 5.0
76. Rita H.
Great hotel.  Stayed here through all four years of one kids undergraduate years.  Never a problem with check in or the room.   Brasserie Jo is wonderful.  Tried to get reservations for a graduation this year but it was booked 6 months in advance, so plan early if you are coming to Boston on a busy graduation or parents weekend.

08/11/14 | Link | Rating: 5.0
77. Mary-Nevin H.
After the glowing reviews, I was really looking forward to my stay here. Sadly it didn't live up to the Yelp hype. I'll keep it simple and list the positive and negative aspects of our 4 day stay.

I'll start out with the positive aspects, the location is great, very convenient to so many lovely sites, we walked everywhere and loved it. Beyond that, the staff, truly amazing, went above and beyond each time we needed anything. The rooms were comfortable and about the size you need.

On the flip side, the rooms are SO noisy. I could hear everything, the TV, hair dryer, conversations of everyone on either side of us. Do yourself a favor if you're staying here, request that no one is on either side of you, it's the only way you'll have any peace. I requested that the room be in a quiet location and the noise level was less than stellar.

Also, I know they can't help who stays there but the Toronto Blue Jays team was staying at this hotel and it was awful. From 2am onward it was an endless parade of loud drunk women screaming about how the red sox sucked until about 5am. I know they're a professional sports team and what not but someone from the staff should've intervened and removed the unruly groupies. It went on for at least 3 hours and I know I couldn't have been the only guest awakened by the after party.

The pool was nice, a bit crowded and sometimes you have to wait for a chair but on the whole, it was run really efficiently which is a rarity for hotel pools. The staff up here isn't quite as incredible as the rest of the hotel but it's tough to work in the sun all day so it didn't bother me.

Overall, as great as the staff was, I don't think I'd be back. The noise thing is a big deal to me, I expect this kinda bs at the W or any hotel that looks like it belongs in las vegas but for the price and based on the reviews, the experience left me wanting more.

12/08/13 | Link | Rating: 3.0
78. Albert W.
Reviews on Trip Advisor will certainly tell you the same about this multiple four-diamond hotel.  Service is great - between communication via email directly with reservations and upon arriving/ checking in.

Very comfy bed, though I personally think having 7 pillows all to myself is a bit ridiculus.  Pillow Fights however are awesome.  If I can score a good rate again during the summer, I'd definitely come back during the Summer and check out their rooftop pool.

04/03/13 | Link | Rating: 4.0
79. Brenda I.
Beautiful hotel, centrally located right by the underground subway, making travel in the city so easy! Staff are friendly, rooms are spotless and the roof top pool has a large bar, lifeguards and servers. The restaurant / bar next to the lobby has a huge menu and too shelf cocktails! Can't wait to come back!

07/07/14 | Link | Rating: 5.0
80. Tom K.
As a New Yorker, it's hard not to compare locations in other cities to my frame of reference of the 5 Boroughs, Big Apple and Bloombergtopia. With the nearby Hynes Convention Center and Prudential Center, I'm reminded of the Jacob Javits Center on the West Side of Manhattan. A perfectly fine structure but also isolated from the rest of the attractions in the City.

Of course, Boston isn't NYC and forgive the comparison but I couldn't help but feel intimated by the large sidewalks, traffic and just generally big feel of the area where the Colonnade resides. Compared to other parts of Boston, this section has an office space skyscraper feel that is somewhat removed from the more charming pedestrian friendly parts of Beantown. I was reminded of Washington boulevard in the Newport section of Jersey City and the blasts of wind in the face cemented the comparison.

The T station in the front of the hotel fixes that so you could be whisked away to the foot friendly parts in a jiffy.

The hotel itself is well maintained and the room was clean and quiet. For the fossil fuel burners, parking is next door but prepare to pay $34 a night. The garage connects to the hotel so you don't have to travel far to get to your room or check-in.

Check-in was smooth and effortless-- the only effort required was listening to a long winded story from the clerk about identity theft and credit cards.

Check-out required some more patience as the desk clerk was nowhere to be found. While waiting I had a chance to look over to the Brasserie Jo restaurant and see it bustling with a well heeled brunch crowd.

Another plus is the close proximity to the Mass Pike for easy entry and egress.

09/03/13 | Link | Rating: 3.0
81. Gregg S.
I wanted to give a review for our roof top pool experience we had over the weekend.  Meredith D. was very helpful leading up to the day.  We reserved a cabana which was really nice to have.  The pool area itself is a little small, but they seem to do a good job at making sure there aren't too many people up there at once.  Our server we had at the cabana was very friendly as well.  I believe the name was Kallie.  Food was decent, not spectacular.  But, again both Meredith and Kallie made it a great experience for us.  Will definitely look to do this again in the future.

28/07/14 | Link | Rating: 4.0
82. Grace C.
Overall I was satisfied with my choice, although I think it was a tab bit overpriced (especially since I knew that if I had dished out an extra $100 more I could have stayed at the W). The best part of the hotel was definitely the location - Prudential station was literally at doorstep and it was in the heart of the city with easy access to all parts of town (via foot and train). The area felt safe - a huge plus.

The staff was always very friendly, professional and helpful to my inquiries. I felt very welcomed during my entire stay. Luggage storage was available and they also had umbrellas for borrowing. I liked that they asked if you would like the key to the mini bar - I said no so there wouldn't be any surprises on the bill! I wish more hotels would do that.

I had a standard room with a king-sized bed and I'd say it's comfortable for one to two persons. The bathroom, however, was on the smaller side. Everything looked clean.

Some of the furniture inside the room were a bit scruffy due to normal wear and tear. I was a bit shocked that they didn't offer any slippers, toothbrushes and toothpaste - just a heads up for those who are used to 4 star hotels providing these items. Other than that, all your basic amenities such as blow dryer, iron and ironing board, bath robe, newspaper, AC, many towels, shampoo & conditioner, body lotion and so on were provided. For those who care, the shower head water pressure was AWESOME. The linens were of high quality and the bed was very comfy and not too soft. I thought the complimentary rubber duck was a welcoming touch.

I heard a dog barking on my floor a few times. Other than that, I didn't have any issues with noises or thin walls. The fire-detector light was very bright, I have to admit. There was no master switch to turn on/off all the lights and lamps inside the room - you have to walk around to operate them. More exercise for me.

One disappointment was the highly advertised roof top pool. I expected discrepancies from the photos but man it was so small and plain! There was also not much of a view from up top - all you see is surrounding buildings.

As some reviewers have pointed out - wifi is complimentary if you have an iPrefer account! Otherwise I think it was about $14 per day, cheaper if you buy multiple days. You can use it for multiple devices for just one price. Connection was strong.

Check in and check out were both smooth and efficient with no surprise charges.

I would recommend this hotel to those who aren't on a tight budget and want convenience and above average quality service.

27/07/13 | Link | Rating: 4.0
83. Rob E.
Great hotel. I've stayed here on two different trips to Boston and both times, was always greeted by a fantastic staff. Rooms are always clean, well taken care of, and very nice. The rubber duckie they leave for you in the room is a cute touch, makes me smile for some odd reason. Room service is quick and the food is great.

The one and only complaint I would have mention is, if you are given a room right by the elevators, ask for a different room. You hear loud booming of cables and doors opening all night, making sleep impossible. I mentioned this to the staff as I left on my last visit 2 weeks ago and they really had nothing to say about it.

17/11/14 | Link | Rating: 4.0
84. Kimberly W.
We stayed at this Hotel during PAXEast, and it was lovely.  Hotel staff was courteous to us the whole time, and the rooms were clean, well kept, etc.  The room/hotel were lacking in certain amenities we would have preferred and didn't really look into before reserving through the convention.  We would have liked to have either Free Wi-Fi, or at least affordable Wi-Fi.  When we looked into it (willing to pay for it if we had to) we found out that rather than a price per room, it was per device.  

Also not all the rooms have a refrigerator for general storage, or microwaves, which do come in handy when travelling.  

The place seemed really nice, and really "swanky" though, and we might check it out again when the weather is nicer - they have a rooftop pool.

14/04/14 | Link | Rating: 4.0
85. Brenda M.
My husband and I recently stayed at The Colonnade Hotel for a couple's night away.  What a treat!  Everyone was so pleasant and helpful.  We stayed in a suite which was wonderful to have a sitting room and two bathrooms.  The bed was very comfortable very nice linens and pillows. The bathrooms were spectacular -beautiful tile and sink, great towels, water pressure was great, toiletries smelled wonderful and there were little rubber ducks on the side of each tub (wrapped in plastic) which we brought home for our little ones.   I appreciated the individual coffee maker in the room that was a nice touch.  We have ordered room service in the past and it was excellent.  This visit we enjoyed a fruit, cheese and cracker board with some wine.  It was excellent.  They really went the extra mile to make sure you have a great stay.  We will be back again!

10/11/14 | Link | Rating: 5.0
86. John B.
Stayed here for the weekend for a friends wedding . I was very impressed with the whole overall experience I recommend it to anyone that is visiting Boston. The modern designed rooms are as comfortable as can be and the staff members were as good as it gets.

17/11/14 | Link | Rating: 5.0
87. Laila B.
Works for me. The staff was really nice, which is much appreciated. That includes housekeeping, concierges, valets etc. I had a hard time figuring out the heating/cooling of my room, in fact, I couldn't figure it out and so I was uncomfortably hot. My fault though, I didn't address it with staff.  I probably wouldn't stay here if I was paying for it but if work is footing the bill, ok!

Pros:
Location
Apples in the fitness room
Staff

Con:
Elevators incredibly slow
Apples-why do people even buy Red Delicious apples anymore? They're always mealy and gross
Impersonal lobby ( I like a lobby I can cozy up with and have a nightcap)

07/11/13 | Link | Rating: 4.0
88. Courtney N.
My partner and I decided to spend the night in Boston so we wouldn't have to drive home after our company's holiday party at a nearby hotel. We weren't overly impressed with the Colonnade, especially after seeing the hotel where our company party was held. The parking garage was awful. Very little signage directing you were to go and employees that didn't care. One told us we had to go to the third level, saw us turn around and start to go the wrong way and didn't even make an effort to let us know. Nice service or not.

Check in was slow. It was hard to get anyone's attention. We were on the eighth floor. The room was okay. Nothing too great. Worn places on the furniture. Impossible to find the light switch for the main light. The bathroom door slid closed but it was hard to keep it closed. I will say the bed was very comfortable. It had a huge selection of pillows. The bathroom was nice enough (aside from the door). I liked the rubber duckie and the soaps. Heat was good. Noise wasn't an issue. The television was nice and big.

We checked out early the next day and I was extremely disappointed that they did not validate parking. Thirty-four dollars to park overnight in their hotel-owned parking garage. Wow. I would hate to see the bill if I had spent an actual vacation there. I wouldn't use them again in the future.

15/12/13 | Link | Rating: 3.0
89. Ashley K.
Stayed at the Colonnade last month, and I had a great experience.

Had a couple of snags during check in (which were not the fault of hotel), but the staff was very patient and accommodating.

The room was clean and updated, and we were able to check in a few hours early. Staff was very helpful. They brought up a mini fridge upon request so we could keep snacks in the room. Internet was free and decent speed. The gym had great equipment and was also very clean. They even had a water cooler, a ton of magazines, and fresh apples in the gym.

Great location. There's a market across the street and about half a block down. Plenty of nice restaurants nearby. Very walkable area. Even walked to Fenway for a baseball game one evening.

Two complaints...1) Their charges for printing were pretty absurd. We needed to print tickets for the Red Sox game we had decided to get last minute, and it was cheaper for us to walk to Kinko's than to print at the hotel. Lame. 2) Housekeeping staff stalks the halls like vultures in the morning. It was nice the first morning when we were out of the room early, and they cleaned the room right away. However, our last morning there, we took our time and didn't leave until close to check-out time at 11 am. They SWOOPED in as soon as we were out the door of the hotel room. Aggressive.

But overall, would probably stay here again.

23/06/14 | Link | Rating: 4.0
90. Elle L.
When I needed a hotel in Boston, I took advantage of a Priceline deal and I picked Colonnade Hotel because of its' central location.
This was of course after doing an extensive search on all similar hotels in the area. I felt good about booking with the Colonnade after my search was done until the day before my flight. I called the hotel to check on the reservation to find out that they had only booked me for 1 night instead of 2. With my printed reservation indicating that I bought 2 nights, I provided my reference number. The hotel could not make any changes until their reservation office was open. They also couldn't guarantee that they could correct the error because the hotel was fully booked for the days I reserved for.

I had to get in touch with Priceline, who also had to call the hotel, and I had to check back the following day to make sure everything was taken care of. That caused me some back-and-forth phone calls consuming about 45 minutes of my time.

Upon arrival, thankfully, all the kinks were straightened out. We were given a room at the top floor which was nice. But instead of a preferred king bed, we were given 2 queens instead; their bedside clock was 2 hours ahead which was completely confusing since I'm already 3 hours behind where I came from, and they don't have bathroom locks (probably not the biggest deal) but I always appreciate a good sense of privacy when I'm half or fully bare.

On the day of check out, I asked the front desk, "how do I get to the back bay station?" She responded while pointing to her right direction,"just take this road down".

"Do I need to make a turn anywhere?" She said, "no, just take this road down and you will find it". We were leaving at around 6am so I must have bothered her from her nap that morning.

20/09/14 | Link | Rating: 1.0
91. Geraldine D.
This is a review only on the Roof Top Pool, and not on the actual hotel itself. I got there at around 10:30 AM last Friday, and stayed at about 2 PM. While I was there, I forgot that I was in the middle of the city, and really did feel like I was at a resort somewhere.

When I walked in, I was told that the fee would be $40 for the day, but that I should check and see if there was a good place for me on the deck before paying. I thought that this practice was incredibly honest, and I really appreciated the gesture. Although there were only cushioned chairs that you sit in and no tanning chairs, I decided I would take my chances. As I walked in, I requested a menu, and I settled into one of the cushioned chairs.

For the first 25-30 minutes, I waited for a tanning chair to open up like a vulture (think: Small Children at the Shake Shack on the Upper East Side in NYC). I finally got one and happily moved over. I had a great time reading a book as I lay in the sun and dipped in the pool every once in a while. The only reason this loses one star is because it was not until I had been there three hours that I was approached by a server and asked if I wanted anything or was "just here to relax today". I had taken a menu and was ready to eat something when I walked in, but since I had waited so long, my appetite dissipated. I saw that the server was doing an excellent job with everyone but she completely ignored me until late in the day. There should be a better method to check whether people are ready to order. I even had a menu with me, which should have been a hint as to how ready I was to order something.

I had a great day and really do commend the server's job with everyone else, but am a little disappointed that after spending the $40, I was completely ignored. I will go back in the future, of course.

29/07/14 | Link | Rating: 4.0
92. Athena C.
Colonnade Boston is such a charming hotel. It has a nice bright and modern lobby and the rooms are spacious and clean. I did a check based on a tip I learned from #hotelImpossible and it passed!

Anyway, I had a room with two double beds but unfortunately, neither the TV or Internet worked in my room. After troubleshooting for a while, the manager upgraded me to another room with King-size bed and was nice enough to apologize for the inconvenience personally. Their customer service is great.

The hotel is very close to Copley Square and Back Bay. It is definitely in a great location and close to the T. Would love to stay here again.

06/06/14 | Link | Rating: 4.0
93. Santi T.
Location, location, location!

If you're trying to select a hotel in Boston, I would highly recommend the Colonnade for several reasons:

1. Location  - it's right across the street from the Prudential Center which hosts tons of restaurants and shopping
2. In front of the T station - the subway was right in front of the hotel. So convenient for  traveling
3. Staff - the bellman/concierge/front desk all knew my name while I was here for my four day stay. I also utilized the concierge service to make dinner reservations at a popular local restaurant.
4. Price - I found the best price on their website which averaged (3 nights total) around $280/night which is pretty good for Boston standards.

The rooms were well appointed with high end hotel linens and very comfortable beds. This seemed more like a boutique hotel with modern furniture and decor inside our room.

As a tip, you can save yourself on the internet fees by signing up for complimentary iPrefer membership which provides free internet access and points to use to upgrade your stay.

You must save a meal to eat at Brasserie Jo which is located next to the lobby. I had the most delicious sweet breads (thymus of a calf) as a prelude to my dinner elsewhere.

Since I used public transportation, I had no need to use their parking facility.

I didn't have a chance to check out the rooftop pool because it was closed during for the cold season. Also, I heard the fitness room was available but didn't take advantage of it because I was on vacation mood!

The only problem I had was the air conditioning unit and the filtration system. I was congested due to the dust but turned it off and opened the window instead. Other people complained of the excessive noise but I consider myself lucky because I didn't hear anyone near me.

I would definitely stay here if given the opportunity. See you again Beantown!

11/11/13 | Link | Rating: 4.0
94. Tamara W.
Came here yesterday for 7am yoga with Rebecca Pacheco which was wonderful & for 15 dollars used the pool for the day.  We had the best service EVER from Kailah (UMASS Amherst hospitality student) who was so kind and helpful the entire day.  We clearly we were not big spenders but she treated us with the utmost respect and kindness.

I was SO SO impressed by her; she will have an amazing career in hospitality and finance.  She reserved seats for me, gave me seltzer water with grapefruit splash, and was checking in always to see if we were OK and having a good day.

I would come simply back for the experience of being taken care of Kailah (blonde girl with blue eye liner!).

She deserves a raise!

24/07/14 | Link | Rating: 5.0
95. Cheri K.
I would highly recommend this hotel to anyone staying in Boston.  The location is fantastic and the service is top notch.  The rooms are bright and modern with great views of the Copley Square section of the city.  Too bad I wasn't here for the summer in order to enjoy the rooftop pool!  Maybe next time...

02/05/15 | Link | Rating: 5.0
96. Carrie S.
I thought this was a very nice hotel.  Limited on some amenities, like a gift shop, but otherwise, great location and nice options.  

My room was tucked into the corner of the hallway, and I loved it.  Although, I could hear the service staff at all hours open the closet across the hallway from me.  And slamming the door shut.  Thankfully the air conditioner helped to drown the noise out.

Really nice shower, good space in the bathroom, bathrobes available, but no slippers.

There is really no great place to get a bottle of water unless you want to pay for it out of the mini fridge, or walk outside.  Not so great at 3:00am when you are thirsty!

Gym is great.  Nice size with windows and newer equipment.

Friendly staff, and great location near lots of shopping and restaurants.  Close to the Heinz Convention Center, 15 minutes from the BCEC, and 20 minutes from the airport (without traffic).

15/05/15 | Link | Rating: 4.0