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Comfort Inn in Boston, MA

Specialties

Enjoy free transportation to and from Boston Logan International Airport at the 100 percent smoke-free Comfort Inn hotel. We are near John F. Kennedy Presidential Library & Museum, Boston Convention & Exhibition Center, Fenway Park, TD Garden, Boston Common, Harvard University, Boston University, Boston Medical Center, the Massachusetts Institute of Technology and the Boston Public Garden. Enjoy our fitness center,free wi-fi, free weekday newspaper, free local calls and free coffee. We offer free hot breakfast. Rooms feature a cable television, coffee maker, desk, hairdryer, voicemail, iron and board. Select rooms contain refrigerators. Our meeting room can accommodate up to 250 people. Copy and fax services are available. Guest laundry, valet cleaning and a newsstand are available. Buses and trucks are welcome. We look forward to your stay at the Comfort Inn hotel in Boston, MA.

 

Company Info:

Rating: 2.65

Address: 900 Morrissey Boulevard, Boston, MA, 02122
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (17):

1. Jennifer M.
I stayed here for my wedding.  The sales manager, Ann, is awesome and was really helpful getting great rates for my guests - and they had a free shuttle to and from the reception site.  They were incredibly accommodating.
The rooms are a good size and they have a great free breakfast (including waffles - nice!).
Otherwise, a very basic hotel - not really close to anything.  They have a decent size parking lot and 24 hour security, but it isn't in the best location, so I was a little worried when I needed to park behind the hotel.  It was great for my purposes, but if you are visiting Boston I would recommend a hotel closer to downtown.
I am very happy with the service I received and thought it was great value for the price.

17/01/09 | Link | Rating: 4.0
2. Julio J.
Not a bad place for your buck... you can get worse for more or the same price! Ive stayed in many comfort inns and they are for sure a great place to stay if you are young and wanting to explore the big city. I will go back to this location since their staff were very helpful. They showed me all the must go locations on a map they have at the counter for free. Shuttles to the downtown area are available and places to eat and drink nearby.

19/09/10 | Link | Rating: 4.0
3. Beau R.
I had to stay here for 3 days and got really bored here.  The staff was nice but didn't like me sleeping in the lobby.  I just wanted some company :(

Clean.
Reasonably priced.
Great continental breakfast.
Kinda far from downtown and takes some time for a cab to get out there. I would rather stay near Fenway than Dorchester.
Not much in walking distance.

29/11/08 | Link | Rating: 3.0
4. Aim M.
This place is a typical discount hotel.  No frills, just a bed.  The hotel came with a continental breakfast, a lobby that goes in "lock down" mode at night (attendant behind shielded glass), and a dated bedroom.  It's old, but cheap and decent.

The only thing of note about this place is that it is about 7 miles outside downtown Boston.  They have a free shuttle to/from both the airport and a local subway station, HOWEVER, the shuttle departure/pick-up time are unpredictable, so don't count on them.  We had one night, when a group of 12 guests angrily waited to be picked up at the subway for nearly an hour -- argh!  Makes you wonder if the money saved vs. hotels in central Boston is worth it, given that we spent a LOT of time waiting for shuttles.

28/04/09 | Link | Rating: 3.0
5. Kay D.
What to say...  This wasn't the worst place I've stayed at, and I am keeping in mind that this is a budget hotel.  I stayed here while attending a conference at the convention center in Boston.

Good:
-Free wi-fi (you have to obtain the password from the front desk)
-Free continental breakfast every day till 10 am
-Free shuttle service to the airport, subway station, and convention center (as well as other places, on request)

Bad:
-Very uncomfortable beds and pillows
-LOUD maids YELLING at each other in the hallways EVERY morning starting at approximately 7 am (this woke me up every day)
-Absolutely no insulation from outside noise, hallways or outdoors
-Absolutely nothing within walking distance other than a crappy bowling alley, two crappy restaurants, and a supermarket
-Right next to the subway train (super loud)
-The continental breakfast is super lackluster
-The free shuttle service isn't as convenient as you would think

The price is low relative to other hotels, but overall it was a rather unpleasant experience.  The front desk staff, however, were super friendly and very helpful...I can't complain about them.

31/08/10 | Link | Rating: 2.0
6. May N.
I stayed here for a night in the past month.  When I first searched for hotels by price, this place consistently appeared as one of the least expensive options in the Boston area.  At first I was worried that it was a tad far out (about 4 mi from downtown, 5 mi from the Logan airport), but it had free shuttle service between the hotel and the airport and the JFK Redline T stop.  In the end, my frugality won out.  

Check in time is 3 pm.  The place was very busy while I was there, but the people at the front desk were always polite and helpful.  In fact, while I was waiting to check in, two chartered buses appeared out of no where and out poured 100 teenagers and their parents.  Not really sure what was going on, but they were quiet enough at night for me to sleep well.  The hotel is older and my room felt like it was stuck in a time warp from the 1970's.  Amenities include free continental breakfast, wireless Internet access, basic cable, parking, and local calls.  There is free hot cocoa, coffee, and oatmeal in the lobby at all times.  Also, it is right next to the Family Fun Center which has bowling as far as I could tell.  

Average hotel, but I gave 4 stars for the shuttle service.  There are at least 3 different shuttles going back and forth to the airport, the JFK T stop, and the convention centers.  Decent option for people traveling on a budget.  I would advise that if you need the convention shuttle service from Hynes during rush hour, it's probably faster to just hop on the T and catch the T shuttle to the hotel.  I caught the shuttle from Boston Medical Center and then the driver got called for a pick-up from Hynes and because the person calling it made us wait almost 30 minutes, it took me almost 2 hours to get back to the hotel.  So please be considerate!

25/11/07 | Link | Rating: 4.0
7. Kate B.
This place was terrible from the moment we pulled in. Although the parking is "free", good luck finding a spot. We had to park illegally behind some construction vehicles and give the front desk our plate number so our car didn't get towed. Not very assuring to see the front desk clerk behind safety glass, and wearing headphones. Since I had chosen to pay cash for our room, she charged us upon check-in. When I asked for a receipt, she said I would get one at check-out.

Our room was gross. It spelled like body odor. It was absolutely disgusting.

When I checked out, the amount on my receipt did NOT match what I had paid. I had paid the clerk cash for an amount more than my receipt reflecting. After addressing this with the manager, I received a refund in the $30 difference.

Seriously, do not stay here.

18/10/11 | Link | Rating: 1.0
8. Larry K.
BEWARE THE $5 PER DAY SURCHARGE!

I prepaid for a 5-day stay on Choicehotels.com and when checking out got hit with a $5 daily surcharge for WiFi/Safe/Shuttle. Management was not willing to reverse the charge, claiming I had agreed to it at check-in (probably in the small print when I was told that I was agreeing to their "no smoking" policy).

Property is at mid/lower end for Comfort Inns (which I stay at all the time). On the 5th floor, water pressure for shower was inadequate, and I had no hot water one morning (presumably due to the three busloads of high school athletes showering at the same time). That morning, I also chose to buy breakfast at the Dunkin Donuts across the street rather than stand in line.

This property is under same ownership as the Ramada, a cafe/bowling alley, a Tavern, and a chocolate shop down the street. Ate at the Tavern twice, and was not really impressed by the food - but it was convenient.

All in all, fairly inexpensive lodgings close to a city with notoriously expensive downtown hotels. The shuttle bus (not actually free, see above) takes you to the nearest subway stop every half hour, as well as, by appointment, to the BCEC convention center (but not back) and airport.

28/04/12 | Link | Rating: 2.0
9. Doug W.
We arrived here after the red eye from Long Beach at about 7am and with reservations found they did have a room ready and after signing in and enjoying the breakfast we were able to get caught up on some sleep.
They have a shuttle to all the local areas , i.e. UMASS, Cruise Port , Logan, etc.

Simple quarters but we will be back!

08/11/11 | Link | Rating: 4.0
10. G D.
I had to be in Boston for a training near the courthouse, but preferred to not stay in the city proper as I was traveling with my family. Despite some minor cosmetic wear and tear in the room, it was clean and comfortable. We were able to request a mini fridge and safe. The staff was always very polite, helpful, and made our stay quite pleasant. The shuttle to the redline can be full at peak times, but that's to be expected. They run every hour on the hour and half hour, and there's a $5 per day surcharge on your bill - well worth it in my opinion. They also pick-up at the subway at quarter-past and quarter of the hour. Airport shuttles are on the hour.

Hot coffee and tea 24hrs, hot breakfast with make your own waffles, fresh fruit, juice and yogurt are included as well. There is also a stop & shop directly across the street, and places to eat within walking distance or a short T ride. We would certainly stay again.

23/07/13 | Link | Rating: 4.0
11. Sara M.
It's never a good sign when the night clerk is sitting at a desk behind a thick pane of safety glass, but she came out to check us in at 2AM when we arrived.  The hotel is in a mediocre state of repair, inside and out, and has a bit of a musty odor everywhere.  Parking is free, wifi is free, and continental breakfast (that is largely edible!) is provided each morning.

The rooms are outdated and lots of little things could use repairs - outlets missing covers, cracks in the bathroom tiles, sticky stains in the carpeting, etc.  The bed were okay, though the mattresses had the tendency to tip when you got in and out, threatening to catapult you onto the floor.  The toiletries were really barebones - just soap, shampoo, and lotion, all of it pretty crappy.  Ah well, it's why I bring my own!

We had a hard time getting a good night's sleep - the walls are paper-thin, and there were people banging around in every direction.  At one point, there was a big fight in the hallway, and the cops were called to the hotel around 4AM to escort some unruly guests from their room.  Fun!  Housekeeping burst in in the early morning, unlocking the door as they knocked, because the room didn't have a Do Not Disturb sign.  

It didn't kill me, but I wouldn't go out of my way to stay here again.  At least I didn't pay a dime for it, since we were put up here when our original hotel was overbooked.

14/03/11 | Link | Rating: 2.0
12. Gustavo C.
Stayed here one night in June '12 and it was terrible.

It started off ok, you know... quick check in, clean rooms, friendly environment. Left for the evening and when we got back in (11p-ish), the key/card for our room wasn't working... or any key/card for that matter. Things just imploded from there.

No handyman on staff, no answers, no manager and hardly any will. The incompetence of the staff to solve a very simple problem... or even deal with it, was laughable. We probably went to bed in a different room (reluctantly, because the only other solution was to make a maintenance guy drive 40 minutes to come in with a super-duper-master key) by 1am... 20 minutes later, we get a knock on the door from The Dude's long lost cousin asking us if we want to go into our room. Where was this guy 2 hours ago? How come nobody mentioned him? Too funny... or too sad.

A "brand" hotel like this can't have faulty doors or door system... otherwise go back to keys. As for the staff, I get it that the late shift crew has it tough as it is and dealing with a technical malfunction is a bitch, but if there is an 8-year old involved (like in this case), you gotta go out of your way to be more accommodating to the guests needs.

We did get a pretty big discount next day.

20/08/12 | Link | Rating: 1.0
13. Thomas G.
This hotel has an "incidental" policy that requires the front desk clerk to make a photo copy of your ID and credit card.  The copy is kept on file in a box on the front desk and the box is not secure.  Anyone can steal the photo copy of your ID and credit card.  If you are concerned about identity theft, stay away.  That's what I did, I left this hotel and booked a room at another hotel that was much nicer and cleaner - one that did not make a copy of my ID and credit card number.

31/12/14 | Link | Rating: 1.0
14. Eric P.
We spent a weekend in Boston, the weekend before Veteran's Day, and hotels in the city were beyond expensive.  The lousy online deals site offered a "quad room" at this hotel, internet code for two double beds.  

Overall, this place could have sucked pretty bad, and while it's far from perfect, it met our needs, and had a few features I really liked.

- free breakfast every morning - coffee was good, variety decent, adequate.
- shuttle to the subway station - every half hour, all day, van drops you in front of JFK station on the red line.  Read up on the subway, leave the car at the hotel, which brings me to...
- free parking - this city is pretty bad with a car, so ditch it.  Leave the car, take the shuttle/subway, is cheap and easy.

So what's not to love?

The hotel is dated, our room was serviceable but nothing special.  The kids asked if we could stop at Home Depot and buy them new faucets - they were old, tough to use, tired.  Our outer door stuck, bathroom door stuck.  Fair road noise, train noise (rooms on the front of the hotel don't hear the train).

No kids friendly amenities (gym, pool, etc).  Restaurants and family fun center are a stretch - owner of this hotel owns the Ramada down the road, two restaurants in the neighborhood, but not at this property.

Oh, and Wi-Fi?  Yeah, no.  We were two doors from the lobby - signal disappears when you close the door to the room.

Frills? Nope.  Serviceable?  Yup.

09/11/14 | Link | Rating: 3.0
15. Cedric S.
I swear I have the worst luck ever.  I stayed here the other night and to my surprise there was some plastic sticking out from underneath the mattress.  I lift the mattress up and to my surprise I see a bag of marijuana.  Clearly this room was not cleaned from the previous occupant(s)!  I brought it to the attention of the front desk clerk and I was told that they were going to send maintenance up to take care of it.  I didn't realize that was a maintenance matter.  Of course because I always book through third parties, I was not reimbursed for my troubles.  
At least there were no bed bugs at this hotel compared to my other stay in Boston.

22/11/14 | Link | Rating: 2.0
16. Sara D.
If I could give this place zero stars I would!  They put us directly across from room 6, which turned out to be their kitchen!  Doors started slamming at 430am.  When I woke up and asked them to stop letting the doors slam, my children were trying to sleep, I got a shoulder shrug and, "I work here."  The shower head sprays every where and the tub doesn't even have a stopper.  Never again will we stay here!  I'm going to highly suggest next year the state police NOT put their Boston Marathon runners at this place!

Update:  the lady at the front desk found us, and relocated us to two different rooms, which I sincerely appreciated!  Why they would even put ANYONE in the two rooms we had is beyond me!

19/04/15 | Link | Rating: 1.0
17. Adam U.
Spent 4 nights here and had a great stay. The staff was very friendly. There are free shuttles that will pick you up from their airport and take you to the closest T stop. Just make sure you call them when you actually are ready to be picked up as they arrive quite quickly. They run their T stop pickups on a regular schedule.

The room was clean and room service did a great job cleaning each day.

The breakfast was free and was decent. Powdered eggs, sausage, waffles, bagels, pastries, fruit, etc. perfectly standard free continental breakfast.

The elevators were kind of sketchy and jumped and rattled at each stop.

For what we paid each night, it was pretty reasonable. I would recommend this hotel, just keep the shuttle schedule straight and you'll be fine.

13/04/15 | Link | Rating: 4.0