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Copley Square Hotel in Boston, MA

Copley Square Hotel in Boston, MA

Specialties

...Escape to New England and enjoy a historic four diamond Boston hotel in the heart of Copley Square. Copley Square Hotel offers intimate quarters and intuitive service in a chic, urban atmosphere-all within walking distance of historic colonial sites, restaurants, and entertainment venues.

 

Company Info:

Rating: 3.78

Address: 47 Huntington Avenue, Boston, MA, 02116
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (109):

1. Alexis L.
While the decor has a bit of Didn't-I-See-That-On-HGTV-Once-? gimmicry, the Copley Square Hotel is pretty, youthful and a really great value. We snagged a discounted room on Priceline for $100 per night and though it was small, it was the perfect launching pad for a few action-packed days in Boston. Touches like free wi-fi, a daily newspaper and weather report and Torocca bath products sealed the deal. While we didn't have a ton of interaction with the staff, the front desk was really helpful at checkout and the valet went the extra mile --literally, he ran-- to snag us a cab that got us to the train station just in time to head back home. And for once, it paid off to sign up for an email list--We'll be back to visit on a special $18/night deal soon. Yay!

15/07/09 | Link | Rating: 4.0
2. Elisabeth A.
Excellent value. Very clean, comfortable, updated hotel with good amenities. Comfy beds with feather pillows & duvets; fancy citrusy soaps & shampoos, too. Free wine happy hour, hi-tech coffee/tea machine in lobby, and free Wi-Fi are nice touches that show they aim to please.  Front desk staff was super helpful in finding a nearby seafood restaurant. The restaurant in the hotel is adequate, nothing amazing, but it's nice to get room service. For some reason the room service breakfasts were insanely overpriced ($20 for pancakes? Whaa?) but the dinner prices were fine. Get an interior room if you are worried about street noise.

21/07/09 | Link | Rating: 5.0
3. Sasha C.
As everyone else is saying - the location is great.there are tons of things to do right by the hotel - from great shopping, good restaurants (but lots of chains) and actual boston attractions, like trinity church or the mapparium. The top of the prudential is great too, for 360 degrees of boston and a $12 audio tour which is actually pretty good. i was in a queen boutique room which is tiny - i can't image two people staying in this room without constantly falling over each other. but for one its perfect. the room was clean and the entire hotel seems new - i think they just remodeled. i had room service the first night and yes, i know it sounds random, but i had the BEST minestrone soup and the BEST french fries i've ever had. well, i'm sure i've had better french fries, but these were pretty excellent. the only downside is that while their menu prices aren't too high, they charge a $4 delivery fee which is kinda steep. so one pot of coffee in the morning can add up to $20 which kinda sucks, considering the hotel is small enough that you're not sure what the delivery fee goes toward? but oh well. there are plenty of dunkin's and starbucks' around the area. i didn't go to the free wine happy hour, but i noticed a LOT of people did. 5 pm rolls around, and the bar downstairs looks like a hip hangout in LA.

06/03/10 | Link | Rating: 4.0
4. Lal M.
This was a very average hotel with quite a high price for a small, basic room. The stylish reception area was not reflected in the rather dated room decor, but it was generally comfortable enough, with good free wifi and a free wine hour, which was nice. I'd have given it 3 stars. But then when I checked out, I accidentally left my fairly expensive dress in the room's wardrobe. I called them a few hours later when I realized what I'd done, but they couldn't find it. I called twice more, and returned to the hotel, but despite their 'investigation', the dress has apparently gone, with the maid claiming to not have seen it, according to the 'head of operations'. When I'm staying in a hotel where people are entering my room every day, I need to have a basic level of trust in the staff and the security. The disappearance of my fairly expensive dress (and lack of so much as an apology!) brings into question the honesty of the staff, and as such, I wouldn't stay here again, or recommend it to anyone.

05/07/12 | Link | Rating: 1.0
5. Emily S.
Small independent hotel, very classic exterior with a modern, renovated interior. Very friendly staff and a comfortable atmosphere. Beds are comfortable, water is hot and water pressure (on the 5th floor of 6) was great.

They have two attached restaurants on the main floor. Mini Bar, which is great for after work drinks and appetizers. The main restaurant has internet and electric hookups next to every table.

Definitely contact their sales manager if you have an event in the downtown Boston area.

04/03/09 | Link | Rating: 5.0
6. Dee L.
Snagged a Groupon for a night at the hotel. Had to be used by Sept 5th and not wanting to stay in the heat of the summer booked for this past Saturday night. Very nice boutique hotel. Staff was exceptional from the doorman to the valet to the desk staff. My only complaint - seems I always have one - is how small the Queen Boutique room was. 1st no way was it a queen bed had to be double, there is no possible way a real queen size bed would have fit. We had to move the desk chair to the corner of the room in order to go around the bed without tripping over the chair. That's how tight the room was. I've been on cruise ships with larger rooms and bathrooms. That said fine for 1 night, couldn't possibly imagine staying anymore than one night in that coffin - I mean room. The location is great walking distance to copley, newbury st, great shopping and restaurants. Mini bar in the Hotel was fun too!

14/06/11 | Link | Rating: 3.0
7. Karen M.
The Copley Square hotel is an awesome place to stay when visiting Boston!  It is a very luxurious hotel with all of the ammenities you could possibly need.  There is a night club on the first level, which we didn't get to, but the location is perfect, you are right in the middle of everything, great for sight seeing and getting around Boston.  They had wine and chocolates waiting for us in the room when we arrived, and all of the staff were extremely helpful and friendly!

23/02/10 | Link | Rating: 5.0
8. Lisa F.
Gorgeous, stylish, chic and friendly. I love just about everything in this hotel. Sure I've been to hotels where the rooms are a lot larger (and some smaller if you can believe it), but the luxurious bedding, the comfortable queen, the sleek marble bathroom, fresh, citrus-y shower products, flat screen TV and free WIFI are all I need. I slept like a baby and woke up refreshed! Fabulous!

11/08/09 | Link | Rating: 4.0
9. Steve F.
Stayed here recently on a trip to Boston.  The price was right (like 80 bucks on priceline) and the room was actually good sized.  The internet access was free in the lobby which was nice and most of the front staff were reasonably friendly.  In the afternoons they served coffee, tea and cookies in the lobby, which was very nice.  I didn't eat in the restaurant but it also looked very good.  

On the negative side,  the decor on the second floor, where our room was, was straight out of the 60s, likely the last time the carpet or wallpaper had been changed.  Also, there was a scary filipino guy behind the desk when we first checked in who was definitely not versed in customer service

Given the nice location, and the relative value I would definitely stay here again.

21/04/07 | Link | Rating: 4.0
10. Trisha B.
My husband and I stayed at this hotel for our 1st Anniversary. Hubby wanted to stay at a different hotel in Copley, actually, but he couldn't remember the name of it so we chose this one.

We picked one of their Edge rooms, which is supposed to be the biggest and best that they have. It was a really fantastic room...octagonal-shaped, with large windows overlooking the square and one really big bed. It looked like a really cozy, awesome bedroom. The decor was lovely, as well as the rest of the renovations in the hotel. The location was great, we went shopping at the Pru and on Newbury Street, and went out to eat later at night.

The downsides: we requested a room on a high floor so we could get a better view and more privacy. Instead they put us on the second floor, and we were kept awake by the partiers hanging out in the bar right below us, until it closed for the night.

The cost for overnight parking is $44, which I found pretty darn high. We couldn't figure out how to get up the street in front of the hotel (GPS doesn't know that area very well, I guess), so we parked our car in a garage down the street for $36 (not much better, but you'd think hotels would at least charge their patrons less than public parking garages).

Also, I booked our room online and wasn't aware that if you book an Edge room, it comes as part of some mysterious unspecified "business package" that added an extra $50 to the cost of my room, which they don't tell you about until you arrive. Once I checked in they wouldn't do anything about the cost. They told me that part of the extra price was $25 toward breakfast the following morning, which I had to redeem or I would lose it. We weren't planning to eat breakfast at the hotel, as the prices were unbelievable (we each had eggs, bacon and coffee and the total was almost $30). The hotel paid the extra $3.00 for our breakfast as a gesture of good will....yippee. I will say, though, that the receptionists remained quite amiable, even though they wouldn't/couldn't amend my package, and welcomed my complaint as feedback. I would have been happier if the feedback was worth appx. $50 to them.

17/09/09 | Link | Rating: 3.0
11. L K.
I stayed at the Copley Square Hotel when I visited Boston. My friend and I had chosen this hotel at random on Hotels.com . We booked a room with two double beds, packed our bags and headed up to New England on Amtrak.

We exited at the Back Bay station because the desk clerk at the Copley Square told us that the Back Bay station was only a block from the hotel. It's not. What IS a block from the station? The Fairmont Copley Plaza, with its doormen and red awnings and gilt and the crystal chandeliers in the lobby. Wander in here by accident, as my friend and I did, and watch the desk clerks stare at you because it's obvious that you don't belong.

The Copley Square may not be a block from the Back Bay station, but it is within reasonable walking distance. And it may not have the glitz and glamour of its neighbor, the Fairmont Copley Plaza, but it's still a nice hotel in which to stay during a trip to Boston. It is centrally located - a hop, skip and a jump from the Boston Public Library, Trinity Church and everything else that Copley Square has to offer - as well as the T line. Newbury Street is also nearby. The famous Boston Duck tours park about a block or so away, so if you're inclined to take a tour in a bus that has a duck painted on the side of it, you can easily do so.

The Copley Square is a chic, modern hotel - the main desks have flat-screen TVs embedded in them. The lobby is kind of dark and I found this a little off-putting at first. Also, the elevator is really small. But the guest room floors are brightly lit and well-kept, and the main staircase that connects the upper floors to the lobby is old-fashioned and a good option for those who don't feel comfortable on small elevators.

My friend and I were pleasantly surprised by our room. We found it to be fairly large - especially if you compare it to the average hotel room in New York - and it came complete with a very decent-sized writing desk, a nice flat-screen TV and a great walk-in closet. Seriously, a walk-in closet! It held not only two suitcases, but a plethora of shoes and a full-sized ironing board. My friend and I were both able to stand inside this closet, with all of our stuff, and had room to spare. Try getting that in New York.

I know that John L. wrote in his review that he found the bathrooms to be really small. Maybe it depends on what room you're in - we were on the 5th floor - but our bathroom was really large. It was bigger than my bathroom at home. The bathtub/shower was kind of old - there were stains along the tub that just would not come out - but other than that I had no real problems with it. They even had great wallpaper in the bathroom. It featured scenes from Boston's history and the "One if by land, two if by sea" quote. Fun!

The Copley Square is an environmentally friendly hotel. Basically, they'll only change your sheets if you're there three nights or more, and they won't change the towels unless you request it (by leaving the towels either in the bathtub or on the floor). The beds are extremely comfortable and the staff manages some pretty nice touches. When my friend and I returned to our hotel in the late afternoons, we found that not only had our beds been made and the bathroom cleaned, but the radio was on and a detailed report of the weather for the next two days had been left on our beds. Reading material was also left behind. This took the form of "bedtime stories" written by the children of 826Boston, an organization that is devoted to helping students develop and maintain their creative and expository writing skills. I've never been to a hotel that supports stuff like this. You'll get a chance to read adorable and hilarious stuff, such as the "Cow and Monkey" story, in which Cow and Monkey go to a party; Monkey sleeps late the next day and gets fired from his office job; and then Monkey "spends his days bowling" while Cow spends his free time "driving on the highway." Great stuff!

The staff at the Copley Square were very professional, from helping us get a T map on our first night there to directing us to Newbury Street to hailing a cab for us and assisting my friend and I outside in the pouring rain when it was time to leave. While we woke up too late each day to catch the buffet breakfast, we did order room service our last morning there. The yogurt parfaits were yummy, but they forgot the coffee we asked for and charged us anyway. However, we needed to make an early train out so we didn't have any time to bring this mistake to their attention.

Additional things: the Copley Square offers free WiFi; the rooms are expensive (a 3-night stay in a double room cost $700); and the housekeeping staff comes around at the crack of dawn. Nothing like waking up at 8 a.m. on your vacation to maids knocking on your neighbors' doors.

All in all, would I stay here again? Yes, I would. I loved Boston, and I loved the Copley Square Hotel.

23/08/09 | Link | Rating: 4.0
12. Emmanuel H.
Went to the Hotel last night for my wife and I anniversary. Yesterday was their opening day after a major renovation that lasted about a year.

I had never been there before it closed so I cannot compare to what it was, but I was impressed with everything. The beds are super comfy, although it has been modernized, this hotel has kept its century old charm and character.

The entire staff gave us so much attention we felt like we were royalty.

We did have a drink at the lounge (MiniBar) and that was very nice, simple and cozy. Drinks are great and reasonable, again the staff was very attentive and friendly.

Will definitely come back.

10/01/09 | Link | Rating: 4.0
13. Mike A.
I rarely have any reason to enter a hotel in Boston, but I've gone in here several times now, since they have the nicest "public" bathrooms in the Back Bay! Marble walls floor to ceiling, double ply toilet paper, soft lighting. The stalls are often pristine and unused. Perfect for a few moments of quiet sanctity, a getaway from the urban bustle outside in the real world.

Walk in the front door, past the front service desk, take a left.

08/04/07 | Link | Rating: 4.0
14. Dar D.
This hotel has a ton of potential. It is in a fantastic location and there is nothing wrong with the individual rooms aside from being on the small side.

So why only two stars? I have never experienced such terrible customer service. Some of the staff was so rude I actually felt uncomfortable walking through the lobby.

I took a red eye into Boston, so while booking the room I requested an early check in so I could take a nap before the ceremony rehearsal I had that afternoon for my friend's wedding -- response was "absolutely no problem." Turned out to be a pretty big problem. I made the best of the situation, stored my bags with the concierge and ran some errands in the neighborhood. Apparently this was a big problem for the Copley Square Hotel staff as well. I thought it was part of their job description to help me with my bags, but they seemed REALLY put out by it. When I had to access the bags a second time, I thought I had committed a capital crime judging by the look on the concierge's face.

When I finally made it to my room, they put me in a room with a single queen. Too bad we had booked a room with 2 queens. Since my friend wasn't arriving until the next night and I didn't want to show up to the ceremony rehearsal smelling like plane, I told the front desk I didn't need to move until the next day. Guess who didn't have a record that we needed to change rooms the next day. They did move us to a room with a king bed, but that is absolutely not what we booked and there just isn't much of an excuse for such sloppy customer service, especially when there is so much rudeness associated with it.

This unhelpful and snarky service contiued throughout the weekend -- we called down to order a cab, only to be refused. The front desk said the valet would hail us one no problem. Guess who was nowhere to be found when we walked down in full formal wear at 7 pm on Friday evening.

31/08/10 | Link | Rating: 2.0
15. R N.
Newly rennovated rooms might be nice. Unfortunately I didn't have the opportunity to see one...

Booked a room on priceline 4 days prior only to be turned away upon arrival. After standing  10 mins+ at the front desk we were informed the hotel was oversold. We were "offered" a room at another hotel in the same star class in a less desirable location. Priceline already had our money so there was not much choice.

Unbelievable that they are selling rooms at a 50% discount on Priceline.com a few days prior when the reservations are at capacity.

03/12/09 | Link | Rating: 2.0
16. JJ Z.
We pricelined this room for just under $100, and had we paid anymore, I'd be less than impressed.  It's a nice place to stay, with a great location.  The room we had was tiny, and that's being generous.  It's so f-ing small in there, and the bathroom is even smaller.  It's noisy.  I don't really mind the street noise that much, but you certainly can't ignore it.  Vallet parking is $42/day, but I suppose that's to be expected.  The staff are very friendly and helpful.  I'd give it 4 stars if the room was twice as big.

01/03/11 | Link | Rating: 3.0
17. Jason T.
They were nice, but the room was no so clean.  I wish I had stayed elsewhere..

15/06/11 | Link | Rating: 3.0
18. David S.
I came to Boston for work and booked a room on Hotels.com for $140/night. The staff was extremely gracious and the room was beautiful and comfortable. This hotel feels classy, but it lacks the cookie-cutter corporate feeling of many others. Highly recommended!

22/01/11 | Link | Rating: 5.0
19. Natalia T.
this review is for the XHALE restaurant at the hotel

pros:
- wait staff was superb

cons:
- it took forever to get our food, and we were there on a Wednesday night with 3 other ppl at the restaurant
- the food was very mediocre, it was definitely not worth the price, and good thing we had a travel zoo coupon.
- I booked this restaurant for a special dinner for my bf's birthday, and when it was time to pay, we were informed that the credit card machine wasn't working ... my bf had $8, and I had $10 in my wallet... the waiter was very apologetic, but it didn't change the fact that the only option they gave us is pulling cash out of our butts ... my bf (again, on his bday), had to run to the atm, while I sat there waiting. Unfortunately my ATM card didn't work, and we just wasted about 40 minutes of our time. When he came back, the waiter said they figured out a way how to charge my card through the hotel, not through the restaurant. I spoke with the manager, mentioning that we did have plans after dinner, and now that we wasted so much time trying to pay for this sub-par dinner, we couldn't make it, and that they completely ruined my bf'd bday ...all he could say was "our system works from time to time" ... that's it ... barely an apology for wasted time and ruined mood. I was furious we weren't informed of the credit machine issue right away, and I totally did not expect such a mishap from a "boutique" hotel restaurant. The manager on duty seemed very indifferent to our unpleasant experience. If you do decide to dine there, BRING CASH

08/02/12 | Link | Rating: 2.0
20. Dave P.
Very chill atmosphere. I arrives here for a one nigh stay and was immediately impressed with the modern decor. My room was quaint but modern with a very comfortable bed and great tv. The iPod hook ups are appreciated and parking valet was very easy. great spot!

10/03/11 | Link | Rating: 4.0
21. Cat S.
Beautiful exterior and chic interior.
Very helpful, friendly, attentive service.
Fun old building feel with a made-over fashionista vibe. In-house night-club is fun and free wine every evening for any guest is a very welcome post-excursion gift.
Pretty good in-room movie selection and god food in the restaurant. But they don't serve lunch!
Good location, right near Copley Square, Newbury Street and the T-stop.
Free WiFi, printing and a nice gym.
Fair prices.

I was a bit disconcerted by how many people were working in the lobby when I first arrived. Too many cooks in the kitchen vibe in the lobby at times.

Do yourself a favor and have dinner at Stephanie's on Newbury Street two blocks away during your stay. You may even run into David Spade there if you're lucky.

01/08/09 | Link | Rating: 5.0
22. Emma H.
The place to stay when in Boston...I literally overheard someone singing its praises while in a lift in New York...how cool is that!? The location couldn't be better...as soon as I got there I got an upgrade without me asking! Wine tasting every evening in the lobby...seriously I would live there if I could!

24/09/11 | Link | Rating: 5.0
23. Maria L.
Although I have not statyed at the hotel itself, I did have the worst dining experience at the restaurant Xhale. I bought a coupon on travelzoo advertizing this place for an "upscale steak dinner".  That was an understament of the century!  

When we called to make a reservation we were told that due to a very busy night the only times were available are 6 pm or 8.30. Which we actualy took as a good sign and booked the 6 pm slot. When we arrived, there were two other couples in the entire restaurant!! Not sure why, but it took a waiter about 25 minutes realize that we were there and bring us two glasses of water and take drink our drink orders. Another 25 minutes went by, before he came and took our apps and entre orders. It took another 15 minutes before he saw us frantically flagging him down for a basket of bread. Which he promptly brought with two little tiny pieces of bread. Our appetizers arrived 20 minutes later - and were surpisingly decent. About 30 minutes later our main courses arrived, however we had to flag our waiter for about 10 minutes to get a steak knife and steak sauce. By the time we got all proper utencils, the food was cold but still actualy pretty good.  By this time 3 more couples were sitted and everyone was equally upset about painfuly slow and inattentive service. You can see the frustration in peoples faces and I only hoped that they were not paying full price for this .

In the end, nearly 3 hours later, our total bill was approximetely $140 bucks and I was very happy that due to the coupon, we only paid $50 bucks plus drinks.

29/11/11 | Link | Rating: 1.0
24. Corey H.
I really liked this hotel. There was very few things that I think they could improve on if they wanted. This whole review is based on a 5 day, 4 night stay during the middle of July. I booked my room on priceline for one hundred and eighty bucks a night which was a good deal for the time of they year in a crowded tourist city.

Appon arrival, we were booked in a room with a single queen. This is the standard room for priceline which is fine. Knowing that this is an old hotel, I know the rooms are small so I decided to upgrade to a king room which means we got a little more square footage as well. It was only twenty bucks more a night which I think was money well spent. Getting to the room, it was VERY nice inside. Everything was very very clean. The room was slightly bigger than an average size bedroom, which is normal for old hotels like this. The bathroom was bigger than the bathroom at my own house so that was nice. It had a nice size desk to set my computer on. We had tall ceiling which helped open up the room and there was a nice chandeler over the bed. During the whole stay we didn't have a problem with noise. We were on the 5th floor. Noise from the street wasn't an issue. We heard a few sirens from cops or ambulences but that was it. We never heard drunk people from the club but we were only there from monday to friday so maybe its not an issue during the week. I liked that this place has free wine in the lobby from 5-6 daily. I liked getting a news paper every day. I liked that they clean the room multiple times a day. I would literally take a nap in the afternoon, leave for an hour to get a snack down the street and come back and the bed was remade.

Places to improve... (pretty much all in the bathroom)
- It would be nice to have an extra shelf above the since or near it to set toiletries becuase room was limited by the sink.
- The toilet paper was horrible. In a 4 star hotel, I expect better. It was thin as can be and was rough as can be.
- The towels were thin and not soft. Again, in a 4 star hotel, you should have softer and fluffy towels.
- The shower head sucked. It had great water pressuer but I think it was designed to increase pressure and decrease water usage. It shot about 20 very fine streams of water straight out from the head. It hit you with the diameter of an apple. It really didn't get me wet. I literally grabbed the water head and moved it around and aimed it to wash me off.
- No minifridge
-$16 for a pot of coffee dropped off to my room in the morning... really? After a tip its basically $20....

Things I really liked....
-The service had to be some of the best service I have ever recieved at any hotel. From day one the whole staff remembered us and would greet us everytime we came back and tell us to have fun everytime we left. It was the same faces everyday so we got to know everyone which gave it a more homely feel. This is the best part of staying here.
-Great location
-Very clean

I would stay here again.

17/07/11 | Link | Rating: 4.0
25. D Y.
The location of this hotel is perfect for any visitor to Boston - I did not bring a car with me but the Copley T Subway station is around the block. Breakfast at their "xhale" (corny name) restaurant runs around $18 per person, which is to be expected with a boutique hotel, but I must say the food is worth the money, and portion sizes are not stingy.
The staff, especially check-in staff, are extremely pleasant, and very courteous to guests. I had a standard King room, which, among other things, includes a TV, closet, dresser, hairdryer, shower, and desk. The one amenity I really appreciated at this hotel was free wi-fi for guests! Every Ritz doesn't do that.

09/07/11 | Link | Rating: 4.0
26. Jonathan K.
first off, i love what they've done with the place (i can't compare to the previous incarnation, but it looks great and i like the hip/swank direction they're trying to take the hotel). however, it seems that in an attempt to keep some of the old historical charm (i'm assuming), it looks like they didn't finish the renovations all the way.

for instance, the elevator is small and old (but not old enough to be considered retro) and the door to my bathroom shows major signs of wear and tear (like a pretty major chunk/sliver is missing from the top corner) that they just painted over.

my king room is also very small (dare i say european-sized). the door to the chest of drawers cannot be opened all the way because it hits the bed. the bathroom is big enough to hold a toilet and a sink, and something in there smells mildewy. (the soap and shampoo smell lovely, though, fwiw.)

i have a side-street-facing room and trucks go up and down it all throughout the day and night. it doesn't bother me, but i see people complaining about this all the time so i thought i'd mention it.

otoh, the staff is extremely friendly and very accomodating, and the location is great, close to T stops, the prudential center and copley place. there's a grocery store (shaw's) across the street and a CVS pharmacy about two blocks away (next to the copley T stop).

if i were here in town for pleasure and i got a good rate, i'd totally stay here again. however, i'm here for a convention and unfortunately it's not connected to the prudential/copley/hynes complex by a covered walkway. luckily the weather has been good, but it wouldn't be enjoyable in the winter or in the heat of summer.

oh yeah -- free wifi, always a bonus!

29/05/09 | Link | Rating: 3.0
27. Layla P.
We also scored one of the birthday special rooms and stayed for two nights at $18 a night in a queen boutique room. Our room was pretty small but nice - now the bathroom was kind of ridiculously small and you couldn't quite close the door behind you unless you pressed yourself up against the toilet and then attempted to close it. The gym was good for a hotel gym with free weights and machines and even a ball! The hotel staff were helpful and friendly. I would definitely return.  

Wine hour from 5-6 PM was a winner for me - the wine servers were very nice and told us about the wine which changes from night to night. We tried to check out the bar - minibar downstairs next to the hotel but it was super crowded and there was a strange leaky light fixture and so we just left right away.

07/08/09 | Link | Rating: 4.0
28. Heather L M.
Overall the Copley Square Hotel is nice.  I previously stayed here about 10 years ago and the recently completed renovations are nice though a bit too modern for this historic building.  I do like that they kept many of the old features of the historic hotel though such as the solid wood doors and baseboards.

I have two big complaints.  The first is denial of early check-in.  When I made the reservation on-line I requested it.  And I called two days before our arrival to confirm with a real, live human being.  We were never told they could not guarantee this until we tried to check in at 1:30 and were told we could not check-in until 3.  That did not make me happy.

My other issue was the terrible lighting in the room, and especially the bathroom.  This clearly was not considered during the renovations.  I felt like I was putting on make-up by candlelight.

Compared to other Boston hotels the price can't be beat, and neither can the location.  It's fine for what it is and I would return.

28/04/09 | Link | Rating: 3.0
29. Tom C.
Swank

I wouldn't call the renovations lip stick on a pig-like, but you can still see a lot of the old hotel in this place. You won't notice it right away, but if you spend a few nights then the tell tale signs will appear. WHATEVER, it's still super comfortable, well appointed, staff is friendly and courteous. From the reception-trons to the cleaning crew managers.

For it's location and comfort level I'd say the Copley Square is a bargain.

19/05/09 | Link | Rating: 4.0
30. A A.
So pleased with this hotel.  Was our 2nd stay here.  JP and others took care of us in a situation where we had no heat or power at our house, and came to stay at the hotel.  They were not obligated to do anything, but did so anyway.  Above and beyond.  Thank you so much.

15/02/13 | Link | Rating: 5.0
31. Joe S.
I took advantage of the anniversary discount and booked a room for my birthday.  The staff was friendly and the room was tiny, but cute.  My husband felt a little clausterphobic, but he isn't happy unless he has something to complain about.

03/07/11 | Link | Rating: 3.0
32. Jennifer H.
My friend is living temporarily outside of Boston, so in order to properly party, we needed a hotel in the city center. A quick search of Kayak presented Copley Square. And a quick call to their reservationist and we got a premium double for 25% off ($164/nt).

We were on the 4th floor over Exeter, and Buck warned us at check-in that this is where their club goers spill out at 2am. No worries, we'll be sure to return home after that.

Plush beds with grey sateen headboards, your typical weird hotel art, and plenty of MTV and VH1 to amuse. The bathroom was a good-size as well. The communal decor was something between Ikea and DWR. There is a complimentary wine-tasting at 5pm for an hour and they sort of have valet (for a $6 premium, they'll park your car in the garage across the street).

I especially appreciated the black-out curtains the next AM, when I was convinced it was 9am and it was actually almost noon.

24/02/10 | Link | Rating: 4.0
33. Lynnie T.
PROS:
-Great location.  Two blocks from Newbury Street--Newbury is a long street filled with shopping, restaurants, bakeries, etc.  It's also adjacent to Prudential Center plaza which is an indoor mall.
-Clean & trendy interiors.  
-Complimentary wine in the evening & coffee/tea in the morning.  I don't know if they do this everyday but the wine in the evening was a total hit.  Who doesn't want wine? haha
-Valet attendant, Alex/Alexander.  He's very welcoming and he just has a good personality :)

CONS:
-Don't get the Boutique Room with queen size bed! I only stayed here for one night with my boyfriend so we didn't think much about upgrading to a king size bed. We were SO wrong not to.  This room was so tiny :(  We could barely fit our luggage & ourselves in this space.  The bathroom was also a small slither of space.  I'm going to be completely honest, when you're sitting on the toilet, your knees touch the wall in front of you.  Pretty cramped quarters, I must say.  Oh, and the water pressure in the shower was unbearable.  I felt like the water was slicing at my skin.  Showering was horrible.  And, I don't think you can change the water pressure either.  
-No hotel parking.  I had a car rental and was forced to do valet parking.
-It took at least 30 minutes for an attendant to bring up my luggage.  All I wanted to do was get settled but it was taking forever so I had to go downstairs to the front desk to see how things were going.

Would I stay here again?  I would but only with a king size bed!  The location is really great.  I walked to Newbury Street, Boston Common, restaurants here and there.  Great location and it's a really cute hotel.

03/02/12 | Link | Rating: 3.0
34. Jessica R.
The rooms are extremely small but sufficient for a night or two.  I'm a sucker for antique decor, which my room had.  I wanted to steal the chandelier and take it home.  I felt like I was in an old gothic movie due to the stormy weather and dreary lack of light coming in my window.

Other than that, this place wasn't very noteworthy.  The location is the best thing about it.  It's located very close to several stations which makes it convenient to those that will be using public transit while in Boston.

29/07/10 | Link | Rating: 3.0
35. Stephanie T.
2nd time staying at Copley Square - I am "in2it" - play off their "intuitive" jargon :)
Premiere King room = comfy
Staff = exceptional
Overall = nice hotel, convenient location

18/04/11 | Link | Rating: 4.0
36. Laura O.
Terrible value. $350 a night (and that's a discounted rate for unfilled rooms) is definitely not a 2 dollar sign hotel. Room is simple just upscale decorations. Tiny bathroom, no in room coffee pot, no breakfast included. They don't tell you there is a $40+ valet overnight parking fee (only option) or that there is a night club in the building and u will be kept up until 3am by the noise of club- goers coming a going and drunkly yelling outside your window. I would of gotten better service and sleep at a motel6 which I wish we would of done instead. Hotel staff did not offer any sympathy or options. They are in the business of getting you in, taking your money and getting you out.

Someone on here mentioned historic charm and antique furniture, couldn't be further from the truth. All new rehab with new furnishings.

Extremely disappointed and feel ripped off.

31/10/10 | Link | Rating: 1.0
37. Rico R.
Very nice hotel!
Clean, comfortable, good smelling room, VERY CLEAN BATHROOM.
The room was small but done so well that you don't mind the smallness.
The queen bed was comfortable. Linen was fresh.

The staff was VERY friendly, especially the Asian guy at the front desk.

The hotel is a short walk from the center of downtown Boston and all the main tourist attractions. It is also very close to the Hop on Hop off tour route.

This was our first time in Boston and we plan to visit some more. This will be our regular hotel!

05/06/12 | Link | Rating: 5.0
38. Kara S.
The hotel was nice and the rooms were comfortable.  I wish I could have enjoyed the wine hour but we were exploring the city.  the one frustration i had was that there was no one at the front desk when I left.  It was early but there should have been someone there to check me out.

10/06/13 | Link | Rating: 4.0
39. Bethany F.
Like:  Excellent location, cute decor, excellent service from all staff, looove the complimentary wine reception on Sat night.

Don't like: Small room, though it wasn't horrible. And no mini fridge? Not a deal breaker, just a bummer.

I bought a Groupon for my parents as a gift and they seemed to like the hotel a lot. My only complaint was an issue with actually booking my room as a Groupon (totally unclear directions, which apparently I didn't follow, but thought I did) though I'm pretty sure that was on Groupon's side and not the hotel's.

If you are from out of town and want to stay in an excellent location that is super easy to get around in, stay here!

21/06/11 | Link | Rating: 4.0
40. Stephanie H.
We headed to Boston for our Honeymoon at the most unfortunate time (the day after the  marathon bombings).  We debated going but we flew out, had to walk about a mile because our cabbie decided he didn't want to try and get us closer (understandably everything was barricaded off).  The hotel staff was very nice and welcoming to us and the hotel itself was very cute.  Yes, the rooms are rather small in comparison to other chain hotels but we didn't plan to spend much time in our room.  The location of the hotel is perfect because it is central to everything.  Like another reviewer, the price isn't cheap but no (good) hotel in Boston is.  Great customer service, wonderfully warm and friendly.  Great job Copley Square Hotel!!!!

21/04/13 | Link | Rating: 4.0
41. Ramon L.
I stayed here a couple days this summer and loved it.  Beautiful boutique hotel at a great location.  It's boutique but very modern and pretty comfortable.  Also, the price was reasonable...especially after paying more per night in a mediocre spot in Manhattan! Really nice bar in the lobby which had great food and drinks.  Was a pretty happening spot as well.  

The location is good.  It's right by Nueberry St. so tons of eating and shopping nearby.  That's one pimp street!! Lot of stuff to see and do.  I'd definitely recommend this place!

01/10/10 | Link | Rating: 4.0
42. trinity K.
The first room we got was supposed to be one of the best but since it was on a corner the street traffic and truck vibration was too much for me to handle.

Management switched us to better room facing a quieter street. I liked the room overall but everything could have been a bit cleaner. Also, there was a storage room that the house keepers start going in and out of around 8:30am. The door slams each time they go in and each time they go out which is about every fifteen minutes. Hence beware rooms by any storage rooms.

The club is loud as well and drunk people occupy the street for a while after the close the bar at 2am. Thankfully I was just getting home but it would have bugged me if I was sleeping.

So if noise is an issue at all I wouldn't stay in this hotel unless you were away from the club, away from the corner or busy Huntington and away from storage rooms.

03/02/11 | Link | Rating: 3.0
43. Eric P.
I scored one of their hotel discounts for their 118 year birthday celebration. So I paid $18 dollars for a queen luxury room.

Let's just say the place is great, the staff is allll genuinley friendly and they seemed genuinely interested in why we were in Boston and such. (For the yelp booze cruise woooot!)

Staff had all my things ready for when I needed them, the fridge I requested, and the bill was slipped right under my door for express checkout too. I could also have any amount of room keys I wanted.

For the next few months they will be having a wine tasting for a couple hours every day to celebrate their birthday. The wine was delish and so was the lady serving.

The down blankets were very comfortable and the curtains kept out every spot of sunlight. It could be midnight all day long with those lead curtains.

Cons:
Room was kind of small, some shower trouble..and that's about it! The room being small was the only reason I really didn't give this place 5 stars, I'm glad I didn't try to have an after party. The room would of sadly not met my room requirments for having naked women strewn everywhere.

21/07/09 | Link | Rating: 4.0
44. Jim Z.
Pro: My friend rented out the bar for her birthday and we charged $1000 of oysters to her account. Yep.

Con: At the after party they didn't like us hijacking the fire escape.

14/11/11 | Link | Rating: 3.0
45. John L.
I was able to get into the Copley Square Hotel through their $18 contest-thingy, so I luckily didn't pay too much for my entire experience.  These rooms are usually around $240-280 a night, based on time of year, and while the location is perfect (steps from Copley Square and everything Boston has to offer), I'm not sure the cost is fully worth it.

First, the positives: the beds are really nice, and the room, while quaint, isn't too bad in and of itself.  Complementary WiFi is a nice touch, and the flat-screen TV is quite cool too.  There also seems to be a lot going on in and out of the hotel, with wine tastings and coffee available and whatnot.  They do a great job of giving you info on the greater Boston area and what's going on each day.  So it's a nice room/place in general.

My caveats: the bathrooms are really small.  That's not too bad, but the showers are a little bit corner-cramped for their own good.  Also, the climate control is kind of weird.  It might be because of the small room, but when the AC is on, it gets really cold really quickly (it was at about 66 when I came in the first night, and that was quite a jarring experience).  Finally, while housekeeping did a great job with getting my room cleaned and giving me all the cool info about the hotel, I didn't appreciate the early morning cleaning thing where rather than knocking and seeing if I was still in here, they simply used the card and were more than ready to enter.  I've only seen this happen at one other hotel (the Hampton Inn in Nashville).  I'd like to at least get the courtesy of a knock or something.

Overall, the hotel is quite nice.  It's expensive.  I'd recommend getting one of the larger rooms though, unless you're here for a night by yourself and want to check out the city.  The service is great, and the rooms are nice, but it didn't feel like it was worth the Boston costs.

19/08/09 | Link | Rating: 3.0
46. Peter F.
After checking in and waiting a long time for the elevator, which was empty when it arrived, to our surprise we found a maid in our room.  She asked my wife how many months pregnant she was...my wife is 55.  She's not pregnant.  Oops.  She went to the bathroom and cried.  Management did nothing about this, although they said they would.  The restaurant is just barely passible, a step above Denny's.  Room service is slow, and the food is often cold.  Based on the quality, appearance and temperature of the food, I suspect they don't actually have a kitchen on the property; I suspect they bring food in from a nearby restaurant.  The room is alright, but the desk chair blocks passage past the bed, and we both jammed our toes on the steel base more than once.  The bathroom in my daughter's room flooded twice, and our shower control was loose and wouldn't give anything other than scalding hot or icy cold water.  There is no minibar or coffee in the room, and the TV channels are very limited.  Be prepared to wait a long time for your car if you valet park.  All in all, there are much better hotels for the same money in Boston.  Boutique hotels succeed by having great service and atmosphere among other attributes.  This one has neither.

01/01/14 | Link | Rating: 2.0
47. Gisele S.
I found the Copley Square Hotel via Hotwire.com . I landed in Boston pretty late, was tired, and just wanted to sleep. When I arrived, the nightclub (XHALE?) was in full force, so I was kind of turned off to the hotel right away. The club, lounge, whatever it's called, is right next to the lobby and it seemed like it was so full that people were hanging out over the edges. Must be one of the better nightlife options in town. The person at the desk was very nice and helpful. I needed directions the next day, and he explained everything very well. There is also a 24-hour grocery store next door called Shaw's that was awesome. If you need last-minute toiletries, or snacks, it is very close.

The room was great and very comfortable, no complaints here. I especially liked the bathroom and the shower. The little lotion that is in the bathroom smelled amazing, I'd like to buy some more! It was a very quiet hotel and I enjoyed my one evening there.

I would say that the prices are a little steep for the amenities. The normal rate of my room was close to $500 (I only paid $200, gotta love Hotwire), and I don't think it was worth that.

I would stay here again, but would have to book using Hotwire again.

20/04/12 | Link | Rating: 4.0
48. Kevin J.
Very nice! Staff is amazing and pleasant to deal with/answer questions...

19/04/13 | Link | Rating: 5.0
49. Marilyn Y.
I have discovered that Boston has a lot in common with San Francisco; and San Francisco is often compared to London. These three cities have a special quality that I can't quite describe, but it is oh-so appealing.  They share a vibe that is a quintessential balance of contemporary mood and rich cultural history.

  The Copley Square Hotel  could easily fit in at any of these 3 cities. It seems as if I have walked into the same vintage hotel with sleek sophisticated style on Nob Hill or Piccadilly Square. The lobby, with it  whimsical  furniture is contemporary and fresh,  making it a perfect setting for enjoying the free wine tasting for guests on the evening we arrived. The hotel clerks were all smiles and very helpful and the doorman was truly one of the nicest I have encountered. He greeted us each day with a warm smile and suggestions for getting around.

The hallways in this hotel are very open. bright and the grand staircase runs up the middle of the hall. Our room was a corner room and had a sitting area with a comfy fainting settee that looked inviting even without the lightheartedness, The bathroom was cozy (small) but nice with decent amenities. Comfortable bed, quiet room, nicely appointed; it made for a great stay. But wheres the coffee?? For some reason, the hotel does not provide coffee makers which means you either get room service or look on the horizon for those familiar pink letters spelling DUNKEN DONUTS. In Boston, you usually just have to turn in a 360 degree radius to spot those letters.

This hotel sits in the shadows of the Prudential Center making it a great location for shopping and dining. Copley Square is around the corner and the incredible Boston Library is next door. If you stay here, you should make time to walk through the library and see the beautiful murals and castle-like courtyard complete with fountain.

I will stay here again. I liked the friendliness of the staff, the comfortable room and small hotel feel of this place. I know that If I walk to the corner, there is a Dunken Donuts for coffee and forbidden pink glazed donut and that I am surrounded by the sister city to London and San Francisco. And the wine tasting was pretty good too.

02/01/12 | Link | Rating: 4.0
50. Gabriele C.
The hospitality staff is great, very approachable and helpful.  When I mentioned we were in the city celebrating a special occasion, the concierge offered to comp our breakfast!  The breakfast (eggs Benedict and an omelet) was ok but not stellar, and I was disappointed by the lack of fruit on the menu.  The server was minimally attentive, didn't smile, and mumbled.  This was compensated by the complimentary Wine Down Hour!  The hotel and room have modern, classy appointments, with just a couple detail issues (e.g. small amount of water staining, cracked sink).  I thought I booked a standard queen, but was pleasantly surprised with a king.  I appreciated having pillows of different firmness from which to choose.  Location is very convenient with parking garage and grocery store across the street, T station nearby, dance club around the corner.  Overall a great value and pleasant experience.

20/08/14 | Link | Rating: 4.0
51. Abby R.
Loved this hotel. My husband and I went for a night and we were so pleased. Hotel is clean and the front desk was very helpful. They got us dinner reservations to a local steak house so that when we got there we were able to sit right down. It is located near tons of shops and bars/restaurants. The only thing we didn't like was the water pressure in the shower. It was way to hard and felt like you were taking a shower with a pressure washer. Other than that we would stay again. Bed was extremely comfortable and loved the blackout shades. I recommend staying here. It's worth the money.

05/04/13 | Link | Rating: 5.0
52. Courtney L.
Went to Boston last July with my dad for a good ol' fashioned baseball trip. I fell in love with this hotel - after my heart restarted upon seeing the room prices. Eep. Definitely not for people going for a casual visit, but we were indulging in all things Boston, so C2 was perfect. The beds were uber-comfortable - probably, without word of a lie, the best sleeps of my life were had here. The staff was friendly and helpful - they even mailed my postcards for me, and they were going to Toronto. Loved that little detail.
The location is amazing, especially if you're into walking a city as much as we were. We were close to everything and anything, but we didn't suffer much traffic noise. Unlike other reviewers, we were on the seventh floor and had absolutely no noise pollution whatsoever from the lounge off the lobby, despite facing the same direction as its entrance.
And the wine tasting. Honestly, free wine from 1700-1800 every evening was a concept I wanted to introduce in my own household. And it wasn't just a tiny 4oz glass either! It was a great way to transition from day to evening. And as an added bonus: the window in our suite opened, which was a nifty little touch.

I'd absolutely stay here again.

19/01/13 | Link | Rating: 4.0
53. Desiree B.
Not amazing. The bathroom was less than sparkling clean. The location was good. I enjoyed the eggs Benedict at the hotel restaurant.

15/02/14 | Link | Rating: 3.0
54. mark l.
Great hotel. I stayed there the day after the tragedy in Boston and had the pleasure of speaking with one of the hotel's employees named Keir.  He worked 14 straight hours and was as nice and helpful getting me a ride to work in the AM as he was greeting me at the door the evening before.  I forgot toothpaste and he helped me with that too.  When I tried to tip him for the help, he wouldn't take it.  I missed the evening's wine reception but the front desk brought me a glass to take up to my room upon check-in.  Rooms are well insulated for a boutique type hotel so noise was not an issue.  Great bar downstairs.

18/04/13 | Link | Rating: 5.0
55. Kelly W.
The hotel is a convenient 2 short blocks from the Copley T station and Newbury Street. I stayed on floor 5 of the Copley Square Hotel for about a week, and the service here is amazing. The staff was very polite and helpful. The room was initially a little bit smaller than I thought it would be for 2 people, but in the end it wasn't really wasn't an issue. There was one late night that some doors were slamming in the hall, but other than that, the stay was great.

13/07/13 | Link | Rating: 4.0
56. Erik A.
Before I stayed here, I was only familiar with if for when my family was in town for graduation. So I gave it a go.

The night was not cheap, but when split between two people on a weekend for gay pride and the sox games, I was not too surprised.

The hotel offers free Wi-fi and has a free wine reception every night for the guests, which was a big part of why I booked my night here.

The staff and concierge were very friendly, and even the maids were all smiles.

We were able to check in 4 hours early and check out time was at noon, but they held out bags till we needed to leave (around 1pm).

Quality of room: good sized room, bathroom was at an awkward angle, but it worked. Looked like the veneer was pealing off the water basin though.

Food: Did not eat there, but the prices of the room service for breakfast were very good, I would have expected to pay much more in a boutique hotel. As for MiniBar, I have eaten and drank there plenty of times and highly recommend going during their $2 sliders special at 5pm!

18/06/12 | Link | Rating: 4.0
57. Sarah G.
My husband and I stayed at the Copley Square Hotel in December.  I booked the hotel via Hotwire, but despite getting a good deal, it really wasn't worth it.  I don't know if they purposely put us in a crappy room because we had paid a discounted rate, but our room was facing the street (Exeter) and above the entrance to a nightclub (there is a nightclub in the basement of the hotel?)  At around 2 AM, we were woken by lot of people shouting on the street, and eventually the sirens of cop cars.

However, that wasn't the worst of it.  The worst was the bathroom, which was incredibly tiny.  My husband used the shower at night only to find himself standing in 2 inches of water with black sulphur-smelling sludge coming from the drain.  It was really disgusting.  I especially hate drain issues, because honestly, how does housekeeping clean the shower and not notice that there is a problem with the drain??

In the morning, I complained to the front desk.  The woman apologized but also implied that it was our fault for not telling them sooner so they could rectify the situation.  But honestly, changing rooms at 10:30 PM or waiting for a maintenance person at that hour was the last thing we would have wanted to do, especially considering we were only staying the night.  

After breakfast and a walk, we went back to the room to get ready to check out.  We were surprised to see the black sludge residue still on the shower floor.  Even though we were checking out that day, it would have been nice had they sent someone up to clean it.  When we checked out, the woman (the same one) at the front desk made no further mention of the problem.  If she had entered the problem into the computer, it should have showed up when we were checking out.  It makes me think that she didn't take note of the issue and that perhaps the next guest will have the same problem.

02/01/13 | Link | Rating: 2.0
58. Natalie S.
I LOVED my stay there! Stayed the night on 7/9 for the Paul McCartney concert at Fenway. The price was reasonable, the room was gorgeous and the overall service was outstanding. I will definitely be back!!

11/07/13 | Link | Rating: 5.0
59. Jelena Z.
I had a premonition some love was going to be had with this hotel when the handsome check-in staffer gave me a wi-fi password reading "cupidsarrow". I'm sure it was random happenstance, but what woman doesn't adore early check-in, an unsolicited room upgrade and the cutest of wi-fi passwords? I'd put a ring on it!

The room wasn't the largest, but it did have a view and the plushest linens on a huge bed. For me, pillow assortment is key as I'm a stomach sleeper and I appreciated the extra soft, flatter pillows. The water pressure in the shower got my hair extra squeaky clean and the free wi-fi was a nice bonus for a round-the-clock working girl like me.

My room's only downfall? The extremely cold floors. I threw towels down so I could comfortably apply my make-up. At a hotel of this caliber, I'd expect the room to be equipped with bathrobes and slippers. Just a suggestion!

The location is ideal! Not sure what the going rates are, but deals are to be had on Priceline if you bid on a 4-star property in what they define as the Copley Square - Theater District area.

I'm hoping for a reason to return!

22/02/11 | Link | Rating: 4.0
60. Trent W.
I stayed here for business -- so this review is for a solo traveler.  The place is very close to Logan (as are most of the hotels in this area).  The staff was friendly, though there was a large party (I guess it was DJ night) at the hotel restaurant/bar.  Not a huge problem -- but not exactly what I'm looking for on a Monday night (Monday night is apparently their big night, who would have known?).

People who commented on the small room size are correct, though I didn't really think about it until I read the other reviews.  I suppose for the price there are better options.  The bed was extremely comfortable, but like many hotels there were lots of noises in the walls throughout the night.  

Location is fantastic, but this area has a lot of options.

17/05/12 | Link | Rating: 3.0
61. Chris B.
Good hotel. No issues.

19/04/14 | Link | Rating: 4.0
62. Deelicious R.
This place is perfect for a 2-3 night stay.  My friend and I decided to come to Boston and wanted to stay close to everything.  We did no realize, but Boston is really a small city and we were able to walk it in an entire day.  This hotel is in a really great location.  Perfect in the middle of Boston, near plenty of shops, restaurants and historic buildings (very walkable to Fenway Park (20min) and the north end (30-40 min)). The staff here was welcoming and helpful.  They gave us ideas and places to go when we wanted to venture out.  They also let use their computer and printer to purchase and print out tickets to the game.  The manager was very friendly and was always present in the lobby with a smile.  We came back to the hotel just in time one day for the free wine tasting and we thought it was a nice touch.  The decor is definitely modern with large prints, dark colors and leather.  The bed was very comfortable!!  There were a few hick ups with this place....the reason I say this place is good for a short stay is the size of the bathroom.  The bathroom is extremely small to the point where you need to straddle the toilet bowl to shut the door.  Consider upgrading to a nicer room with a bigger bathroom here if your staying longer or claustrophobic.  Also, when we arrived there was a problem with the card keys for the hotel and the woman at the desk needed to bring us up to the room and let us in personally.  She assured us they were working on the problem and we should have the keys by the end of the night, but if we wanted to leave and come back there would be someone in the lobby to let us in our rooms whenever we wanted.  I understand things happen and by the end of the night when we returned to the hotel we were greeted at the front desk with our keys.  The keys worked, but the following evening when we tried to enter our room both our keys did not work, so we called the front desk from the hallway and within two minutes someone came up with a new set of keys.  Overall we enjoyed our stay and really liked how we were treated by the staff.

Tip:  Their is a parking garage right across the street from the hotel that has a little cheaper daily rate than the hotels rate.

19/08/13 | Link | Rating: 4.0
63. barbara r.
Pros:
-Free WiFI
-Wine from 5-6pm (free)
-Quotes from history on the wall as decor! Very Cute !!
-GREAT LOCATION!!
-Walking Distance to Newbury street
-Walking distance to Fenway
-Right next door to mall (Prudential Center)
-Lobby Lounge for social gatherings with a minibar (try the Bison Apple Martini)
-Nightclub called Storyville awesome music decent crowd
-Lastly the staff was very nice, accommodating and helpful
-They let us check in at 8am instead if the standard 3pm which was very helpful!

Cons:
-Loud construction due to hotel renovations
-Even though we did priceline "name your price" it was still on the pricey side
-Small Not ideal for 3 ladies trying to get ready in small bathroom

Although I still think it is rather pricey I would definitely stay here again. The location is Superb! Staff is very friendly and helpful. Even though the rooms are small, you will fulfill your Boston experience by staying at a boutique hotel like Copley Square.

30/07/12 | Link | Rating: 4.0
64. Ashley P.
The Copley Square Hotel is a unique, richly restored boutique hotel.  I have never stayed at what I consider this place to be. . . a "fancy" hotel.  I'm staying here? In a place where flat screen televisions are mounted into the front desks simply to scrolls through pictures of wine glasses and hotel logos.  A place where they have free wine tastings in their luxuriant lobby area full of eclectic chairs, pillows, and tables.  I wholeheartedly had the wide-eyed country girl in the big city for the first time kind look on my face walking in.  

Scored one of the $18 birthday celebration rooms here.  Boy did I get my money's worth!  Let me begin by saying that although the room appeared to be small it was actually quite comfortable and cozy.  Feather pillows, down comforter, and staged lighting added to the wonderful experience I had here.  The BEST thing about the room were the curtains.  Was out very late partying it up on a boat with some fellow yelpers (yea!!!). . . a late morning of sleep was in store and when I woke up. . . I couldn't believe it was Noon!  Why you ask?  Because not a pinhole of light was let through.  It was ink black in the room, making for ideal sleeping conditions at any time of day.  PERFECT, LOVED IT!

My only complaint was how small the bathroom was.  The shower stall was far too small and I found it inconveniently uncomfortable to try standing under the water without touching one of the tiled sides.  I love having a bathtub and the stall just didn't cut it.  

Was very impressed with the tray delivered to our room with a breakfast menu, forecast for the following day, dry cleaning etc.  Made using any of the services provided quick and easy.  Place had everything I needed!  Refrigerator upon request, endless box of tissues, and iHome/alarm clock, etc.  

Staff was extremely friendly and helpful.  First day there, a fellow fetched the "old-school" small elevator for us and wished us a good day.  Staff explained that umbrellas could be given out on loan for rainy days, free of charge!  I highly enjoyed looking at the black and white photos of the hotel back in the day.  

Overall a very enjoyable and pleasant stay.  Ran into no issues and would gladly stay here again if I could get a good rate!

17/08/09 | Link | Rating: 5.0
65. Christine J.
I stayed at Copley Square last April for my birthday with my boyfriend and I thought it was really nice.  For the price of the room it was very small but we were in a prime location.  We were able to walk to everything we needed and to the T (train) for the Red Sox game.  The room was nicely decorated, very clean and the bed was really comfortable.  The staff was very attentive and helpful, especially the doormen.  The bar in the lobby was packed each night but we ended up just going to restaurants or bars in the area instead.  The price is the only thing that would make me stay somewhere else on my next trip to Boston.

18/02/13 | Link | Rating: 4.0
66. Will S.
Hotel was fine but the coffee in the restaurant was fantastic!

31/05/14 | Link | Rating: 4.0
67. John W.
This is a solid Back Bay hotel with with most of what you need and most of what you want.  This is one of three hotels I regularly stay at when in the office and probably the bottom of the three; but still OK.

As many have pointed out it has an indepndent boutique feel with a dash on a W mixed in there.  They literally mix in the W by pumping the same fragrance through the lobby- thought that was kind of funny.  It's  a good rich smell and the psycholigically of it works; it does feel energizing and just enought hip.

The rooms are bigger than similarly catergorized hotels in NYC and more up to date in general.  I wish they had a small fridge in every room.  I get one when I remember to ask.  I am on the road several days at a time and that has become a staple requirement for me.  There is a day bed for a different place to sit or lay out your luggage or work.  Speaking of work, the wifi is always sharp but there is no business center.  That is not a killer given the general location.  You can find a Kinkos relatively easy.

I have eaten in the restaurant once and ordered room service several times. As you would expect of most hotels like this, the food is OK, they do a little something different hoping that their Jedi-mind trick will make you think it is worth price; it isn't.  The food is not bad, just not a good price- quality ratio to me.  Stay simple; burgers, sandwich etc.  The entrees are where they stretch themselves as a restaurant.  The bar scene however is very good.  They open up the front in summer for an added cafe feel.  And, given the location, not a bad people watching spot.

Yes, as mentioned below, location is great.  Easy walk to anywhere in Back Bay to the Commons and beyond, even Fenway.  The mall is right next door as is a huge Shaws.  Honestly, if I am not going out, my version of room service has been bringing back something from Shaws, they have a great sushi selection.

If you find that your company has booked you here, don't worry, you will be fine and even enjoy it. However, if you are searching from scratch there are other options.  You may also consider something else if traveling with the family for fun.

10/08/13 | Link | Rating: 3.0
68. Thomas C.
I loved every detail of this hotel.  Intimate, yet deceptively spacious old building, with high ceilings, large windows, fresh paint and dim lights.  Clean and elegant, but not sterile.  A combination of modern and boutique style and personality, which oozes out of every corner.   Great bar, lounge, and workout facilites, and a free glass of wine at 5 every evening for hotel guests.   Attentive staff that checks on you and brings you a fresh bottle of water nightly; helpful and professional bellboys and receptionists that will chat will talk a little football with you as they check you out.  

The big corporate chains simply have nothing on a hotel like this.  If I return to Boston, I couldn't imagine staying elsewhere.

08/01/13 | Link | Rating: 5.0
69. Charles D.
Not for anyone over 30 - It's impossible to understand how this hotel could be rated 4 stars.  The rooms are small, the bathrooms smaller and it is completely lacking in amenities you would expect in a hotel of this supposed caliber.  There is no mini-bar in the room (oh but there's a MINI BAR, read on), nothing but a little coffee in the a.m., no clean glasses,, and next to our bathroom sink is a sink-hole into which soap, etc. may fall never to be retrieved by you or by the staff.  In 3 words, not very clean.
As for the MINI BAR, it's is a blaring disco that on Saturday night was so loud we had to leave our window closed.  There is simply no place to sit quietly after about 8 pm and have a drink.  It's now Monday night (gratefully we're leaving it the a.m. )
We had asked for early check-in as we were taking a red-eye from California.  No chance and then we got a low-down room opposite the construction site.  (Check on its progress if you want to sleep past 0700.)  
There have to be better hotels - I'm sorry we chose this one.
Chris M who  wrote the 5-star review on 9-16-14 must not see or hear well if she/he thought the the place was great.

29/09/14 | Link | Rating: 2.0
70. Jon C.
Awesome hotel to stay in.  Close to back bay, Boylston and Newbury street shops as well as the Copley mall.  All within a minute walking.  Tons of restaurants, coffee shops and candy!!!

Greeted by "Leslie" upon arrival.  The most pleasant young lady I have ever met in a hotel.  So vibrant and friendly.  

The room was spacious and elegant unlike some of the reviews stated.  Look at the pics I posted of room 607.  

Overall great stay at a great rate.  Thanks

13/01/13 | Link | Rating: 5.0
71. Ashley L.
Amazing hotel! Very classy. Nice updates while still honoring the historic charm. Lobby and restaurant area were very nice. Our room was beautiful with a very comfortable bed and nice linens. It was also very clean. The only downside was the gym. It could use some new equipment as well as some additional pieces. Overall a great hotel and very convenient to everything downtown. We would definitely come back!

02/09/14 | Link | Rating: 5.0
72. Bill Z.
I travel to Boston for business. This hotel is every bit as good or better than the local Courtyard, less. the points. It's a boutique hotel, so you're not going to find a big plushy lobby, etc. It's clean, stylish and the people are very helpful. Great location.

The room I had barely constitutes a room in terms of size. The bathroom, even smaller...but it is clean and comfortable bedding.

The wifi was free for me..maybe because of a company deal, but getting on was difficult.

20/08/13 | Link | Rating: 3.0
73. Leigh R.
Boston a snowy mess? Jewish neurotic mother driving you crazy? Accidentally booked a hotel in Newton? Copley Square Hotel to the rescue!! This place is lovely and the people are lovely and helpful, will knock off a couple dollars if you mention you have AAA. It's classy chic, I think the 24 hr in/out valet parking is included in the price, but will have to wait to see the final bill (update:it's $40/day, but that's fine). No plastic garbage baggies found in the room for dirties, but I'm sure if you asked the concierge, they'd find one for you somewhere. In a perfect location, Shaws next door. Fairly quiet, comfy bed and pillows. Nice and warm. Slept like a baby. I didn't love the shower head..but it is a beautiful bathroom. Can't complain with complimentary coffee and tea in the lobby until 11am and Wine Down with a manager from 5-6pm. A happy hour indeed. Mood restored, and Mom has survived to kvetch another day.

18/12/13 | Link | Rating: 5.0
74. Brenda P.
Booked the room through their website. They had a 3rd night free special. If you friend them on Facebook, they also have some great deals often. I also just saw they now have a Yelp special.

Received several e-mails prior to arrival, days before, confirming that they had my reservation and welcoming me before I even left Miami. Got a phone call 16 hours before at home from the hotel confirming my reservation yet again, noting that I had requested early check in and that my room would be ready upon arrival. Finally arrive to the hotel only to be told OOOOPS, although you are here at 10:30am, your room won't be ready until at least 1:00pm. Really? Ok, not going to let this ruin my trip. Stored our luggage and started our trip regardless of it. Got a call at about 1:30pm that our room was now ready whenever we were ready to head back to the hotel.

The hotel is on the small side but very very pretty. Modern chic decor all around. Lots of blacks, whites, greys and pops of color abound. The room decor and layout alone deserves 4 stars. However, a stay is not all about decor and layout is it? Our room was a corner room which gave the room a really unique wide space. The bathrooms were a decent size but comfortable. I was provided with a black towel for "makeup". Cute. Producs provided were nice as well. The bathroom had natural light coming from a frosted window.

The room negatives were these;

1. It was LOUD at night. Not sure if the bar was right below us and maybe it was rowdy people leaving but all sorts of shouting on the street at 2am or 3am. That's great, as long as you are on the screaming side and not trying to sleep. :)

2. Closet space. The closet was the size of one of those stand up tanning booths, or smaller. Just my long coats alone made the closet full.

3. Drawer space. The drawers were really shallow and not enough for all I had.

4. The air conditioner had this annoying setting where it would turn on LOUDLY for, no kidding, 40 seconds. It would stay off for about 5 minutes and then turn on again for 40 seconds. Luckily I was really tired most nights to just be able to sleep through it but combine that, with the street screaming and I was not happy!

They offer afternoon wine receptions which I did not get to attend. They also have a restaurant and bar downstairs. The bar was always full and rowdy with loud music blaring. I wish we would have made it. Maybe then I would not have cared about the patrons making such a noisy exit and disrupting my beauty sleep!

30/03/11 | Link | Rating: 3.0
75. Melissa H.
Just returned home from 5 nights in Boston! This was my first time in Boston and I instantly fell in love with the city.

From the moment we pulled up to the Copley Square Hotel we knew we were in for a treat. The atmosphere is warm and inviting with a touch of sexy! The staff at the front desk were fast and very friendly. We had requested mini fridges in our rooms and they were delivered immediately.

We loved the "wine down" hour! What a great touch; and the wine selections were great. The restaurant had great service; friendly staff and a nice selection.

We explored alot during the dayand noticed that every time we returned we were always greeted with smiles and a "welcome back" from any staff we came in contact with.

A bonus was the MiniBar connected directly to the hotel.. Great atmosphere with outside seating. The appetizers were very tasty... I would recommend d the "potstickers".. Sooo good I got them twice!

Second bonus: we wanted to stay in on our last night and asked if by chance they had any games and we were delighted when we were offered a selection on board games!!

My only complaints would be this: we were in a boutique queen rm which was small considering the price we paid.. However, the decor is beautiful and the beds were so comfy.. We also has a view of a brick wall which kinda sucked..

All in all, I LOVED this hotel and was sad to leave! We were smack dab in the middle of everything.. Walking distance to all the attractions... This hotel has so much to offer not to mention the history.. It dates back to the late 1800's and it still has some of the historic charm mixed with .

Stay here, you won't regret it!

02/07/13 | Link | Rating: 5.0
76. Alex G.
While I'm rating it four stars, I don't think I'll stay here again.  On the positive side, the room we had was a corner unit; large and roomy with a king size bed and a long bathroom.  Our room had a chaise lounge in it and a widescreen television, and half a dozen narrow windows.  Very hip, clean, well-appointed room.  Bedding was luxurious.  Here's the negative, and it's huge for us:  the AC is set up so that you cannot leave it on.  It continually shuts off, as they disconnected the "auto/on" switch.  We like to sleep with it really cold, and the AC shutting off made it uncomfortably warm during our summer stay.  Since sleeping comfortably is THE single most important role of a hotel, I can't imagine staying here again unless they fix the AC system in the rooms.  Yes, it has great decor and above-average service, and the location is awesome.  But if I can't be permitted to turn on my AC and leave it on, I'll stay elsewhere.

09/08/14 | Link | Rating: 4.0
77. Katie N.
I've stayed here a couple of times now and always love it! The location is great and the staff always goes above and beyond. I'll be a repeat visitor for sure!

19/11/14 | Link | Rating: 5.0
78. Vsevolod S.
Try this hotel for the first time and my experience is good. Hotel have a very accessible location near the  green line metro station. Well-furnished interiors and nice rooms with affordable prices. Hotel staff is very friendly and ready to help you in any questions. Few minutes from Boston public and common gardens and many local shops and restaurants makes your life easie.
In conclusion this place is strongly recommended for stay if you need to be in downtown for a period of time and also want to taste the delightful sides of Boston

03/06/13 | Link | Rating: 5.0
79. Jason W.
Stayed here on a recent business trip. Overall, a great experience.

- Fantastic location - walking distance to lot of stuff
- Clean rooms, comfortable bed (they even provide a variety of different pillows - thick/thin, firm/soft)
- Friendly and helpful staff (only had one issue - a flickering light - and it was very promptly fixed)
- WiFi actually worked with decent speed (most hotel WiFi gets bogged down to where it is almost unusable at night)
- Kinda pricey for both the room and parking (may be par for that area, but higher than I'm used to)
- Small rooms - would guess maybe 12'x12' (excluding the bathroom)

21/06/14 | Link | Rating: 4.0
80. S H.
Staff is very nice and attentive. We stayed in room 218 the first night, but requested to be move to another room bc of the loud music downstairs. The hotel has a night club that plays club music til 2am. Bass was so loud it was very annoying, but the staff was happy to move us to the fourth floor the next day. Our second room was much bigger with a king size bed, larger bathroom which was nice, and the view was pretty cool, since it was a corner view. Free wifi and free wine from 5-6pm. Close proximity to the T, which was convenient since it was cold and snowing outside. Experience at this hotel was what we expected after reading the other reviews on Yelp, and we will def stay here again.

16/12/13 | Link | Rating: 4.0
81. Dean M.
I was on The East Coast from California working over the weekend. I stayed here Thursday night and also Sunday night.

I was very pleased with the hotel staff, the hotel decor, and our room. The view of downtown was amazing, the beds were extremely comfortable, and the decor was up-to-date.

Everyone at the hotel was very courteous and helpful. Especially the manager whose name was Keith. He even went out of his way to walk us outside and across the street to show us directions to walk to dinner.

The hotel is also conveniently located to many sites in downtown Boston. It is also extremely convenient to get to/from the airport. It all it only took us 5 to 10 minutes to get to/from the airport.

I will definitely stay here again next time I'm in Boston!

17/06/14 | Link | Rating: 5.0
82. Jack N.
Nice boutique hotel with friendly staff and lovely-decorated rooms.  Free wifi and lots of other amenities not usually found at the big chain hotels.  

The moment we walked in from the raging storm, we felt warm and comfortable at the Copley Square Hotel.  Our room was perfect, clean and comfortable.  Nightly wine tastings with the General Manager were very pleasant, and we chatted amicably with our fellow hotel guests and each other for an hour every evening.  Very civilized.

Copley Square is a good location for us when visiting Boston - close to just about everything we're looking for.  I got to run in the Common in the mornings, it was just a few blocks away.  Green and Orange line T stops just steps away from the hotel's doors.

We ate dinner in the restaurant one night and it was good.  Interesting items, reasonably priced.  We were not unhappy.

Great place in a great location.  It's our new place to stay when we come visit our daughter.

09/11/12 | Link | Rating: 4.0
83. Christopher C.
This place has two things going for it that can't be beat.  It's location, which is literally steps away from Copley Square and it's beds which are about as comfortable as any hotel beds I've ever slept in.  Other than that, it's a real mishmash of things that makes this not a four star experience.

The rooms are tiny.  A queen size room has barely enough room for a chair and when they made us aware that there probably wouldn't be room for a roll away, we got the hint that the rooms are tiny.  If you want more room, get a room with two beds.  Unfortunately, it also costs an extra $50 a night to get a room with two queen beds.  That's ridiculous.  One thing you should definitely be aware of is the walls while insulated cannot insulate you from the bass coming from the club in the basement.  If you're an early sleeper, this might not be a place for you.

The hotel seems to be under permanent construction.  There is always scaffolding in front of the hotel, which makes it hard to find if you're not familiar with the area.  They've done a good job with upgrading and modernizing the interior, but for the money the level of service available without special request isn't up to bar with boutique hotels in the same price range.

There is complimentary wine tasting in the lobby everyday between 5pm to 6pm, however it's self serve so lacking some of the attentiveness that one would expect.

Like many reviews have mentioned, the bathrooms are tiny.  Sitting on the toilet, I had to sit at an angle because my knees were going straight into the wall.  When the bar and restaurant are reserved for private parties, you have to really make a fuss to get some service if you're staying in the hotel.  This place does advertise that they will accommodate your every request.  We didn't get a chance to test this out, but if this is true, this is definitely something that they're trying to do to set it apart from the tough Boston hotel market.  

Overall, this is a decent place, but for the money I think I was expecting a lot more.

02/01/13 | Link | Rating: 3.0
84. A N.
We decided on a whim to go to Boston for the night and chose this hotel because of previous reviews we had read. I am very glad we did. It was a great experience. We had made a mistake with the reservation but when we arrived Keith, the manager, was so accommodating and changed our reservation without hesitation. Our room was wonderful. I agree with prior reviews that the bathroom is somewhat small but it was not a problem at all.  The location is perfect. The wine reception in the evening was very nice. All of the hotel services were great. We definitely will be staying at this hotel again.

03/01/15 | Link | Rating: 4.0
85. Shelly M.
This is the second time I've stayed at this hotel in the last three months.  The hotel is a great location for shopping and dining.  It's just a short walk to The T.  The staff was very knowledgeable and helpful.  The coffee/tea station in the morning, and the wine in the afternoon was a nice convenience.

21/07/14 | Link | Rating: 5.0
86. Lena B.
The hotel is impeccable! I've stayed here twice and both times, the rooms were very clean. Though clean, the rooms are a bit on the small side and I had a bathroom with a very weird layout so it was impossible to actually sit on the toilet. Despite these positives, I would not recommend this hotel to travelers who want a good night's rest. I stayed here on a Saturday night and unfortunately my room was just above the lounge. They play music loudly with bass from 10pm through 2am. I was unable to be transferred to a different room because the hotel was at capacity and the manager, Keith was very flippant and laughed at my complaint. He was very rude and wouldn't offer any type of compensation for my inconvenience (i.e. free breakfast or in-room dining).  I'm under 30 and I don't understand the concept of clubs in hotels. I thought hotels were for sleep?! Did I miss something?

To be nitpicky,  the phone in  my room didn't work and their amenities booklet was out-of-date and provided incorrect information.

04/10/14 | Link | Rating: 2.0
87. Judith G.
Perfect location, charming boutique hotel with old world charm and modern amenities, free wifi, free wine at cocktail hour and a gym.

I loved the Mini Bar Restaurant, where the food is excellent.  I spoke with locals from Boston, who come by,  even when they are not staying at the hotel.  There's also outdoor seating under an awning, on the sidewalk.

In addition, there is room service for when you really need to just relax.  There is everything you need from a flat screen TV to a desk that doubles your dining area.  

The bedding was luxurious, and comfortable, and there is plenty of closet space and drawers.  

I am glad they had black out curtains, so I slept like a baby.

It's a really sweet, old fashioned boutique hotel, located in the heart of everything. It's the best location.  Not commercial, like the Westin, which is steps away and where you can get a fab, late night drink.  I should mention, it's located steps away from the best Publix Supermarket, where you can get snack and drinks, including wine, to your hearts content.   All you have to do is exit through the Mini Bar Restaurant and its a moment away.

The staff was super friendly and accommodating.  The hotel has all amenities,  AC, free wifi and a gym. Free Mac and PC computer in the lobby, too.

Its Just perfect in every way  for me! When I go to Boston, this is where I'd like to stay, again.

25/07/13 | Link | Rating: 5.0
88. Jeremy Z.
My experience matched the other positive reviews here. During my stay, the staff were nothing but friendly and professional. My room was small but really nicely designed, quiet, and comfortable. I'm tall and the bathrooms are small, but I didn't run into any walls or anything! The gym is simple but had what I needed. And lastly - great location. I would absolutely stay here again.

03/11/14 | Link | Rating: 4.0
89. Phyllisha A.
We stayed here for 6 weeks. The place is beyond cozy.  Maid service and employees are very helpful.  Free wine in the evenings and coffee in the mornings :)

18/08/14 | Link | Rating: 5.0
90. Michael M.
My wife and I wanted to spend a weekend in Boston, and we booked a room in this hotel.
It's a great place!
Staff is very friendly and helpful.
Room service - twice a day. Free coffee in the morning and wine between 5-6.
Free wifi, too!
Yes, rooms are small, but they are very cute, and we didn't care for big rooms.
The location is awesome, and we enjoyed our stay a lot.
Totally recommend this place!

--M

16/06/14 | Link | Rating: 5.0
91. Teri D.
Actually it's a 3.5.  It's not a OH YEAH will go back but more so a I'd consider going back.  Stayed 4 nights at this hotel and there were some good points and some issues. First, we arrived early so they checked our bags and called us about 1pm to tell us our room was ready - that was good!  I think each room might be configured  different in this boutique hotel but I could be wrong and note that there is construction across the street so you might want a room towards the back. We were on the 5th floor and yes, the room was smallish but we've seen smaller in NYC and Europe. The room was nice and comfy and the bathroom was just the right size but it was a tight fit in the sleeping area.

I cannot tell you how many times we stubbed our toes or tripped over the legs on the chair. It was just too big for that room and it was even worse if you opened the closet door or the doors on the cabinet. There would be no room to maneuver.

Housekeeping service was excellent! I mean they would tidy up the room quickly, leave us what we needed and in the evening would either leave two bottles of water and the note about what was happening or knock on the door and give us the water and any other thing we may need.

The location is great for getting around Boston and there is a Shaw's grocery store right across the street which is VERY handy if you get the munchies.  But when we asked the friendly front desk people for some help with train and ferry schedules - they did print them out for us but each time they gave us the wrong schedules which resulted in us having to wait an extra two hours for one train to get us back into Boston one time. That wasn't fun.  And when I tried to call to get robes that are offered (but if I hadn't read this on the webpage I'd never have known because they weren't in the room and there was no note or anything in the room saying to call for them)  there was no answer from calling from the hotel phone.  I had to call the front desk from my cell phone and then wait a long time before they were brought up.  

But what really brought things down was when I found a bug in my coffee in their on site restaurant.  If you can count the legs on the thing then it's too big even if it was small.  Lost my appetite right then and there and cancelled the breakfast order and left.  

If it hadn't been for the bug, front desk not knowing a week day train schedule from a weekend schedule (yes it runs differently), and the chair in the room hell bent on stubbing my toes...it would rate much higher.

08/08/13 | Link | Rating: 3.0
92. Katelyn F.
We would rate this 3.5. We got the room for $152 per night on Hotwire. Good deal considering.

Before we got into the room they charged $186 after I already paid for the room. The employee could not even tell us what it was exactly, he guessed and said it was probably the valet and a $50 per day security deposit. Also, I thought it was strange that they made us pay for valet up front...

The room is extremely small (queen sized bed), i've had much bigger in NYC. There is barely any room to move around. There is a huge desk, and dresser with a safe, but I think it takes up too much room. There is a nice sized mirror in the room; it was nice because I could get ready in the room while my man was getting ready. There was a plug right under neath it as well. But it was clean, along with the bathroom.

The bathroom, it's beyond tiny. If you are more than 6 ft you may have issues using the bathroom. I am 6 ft, and my boyfriend 6 ft 2 and we both had problems when using the toilet - with our knees touching the wall.

The staff was nothing but wonderful. The hot chocolate, coffee, and tea were superb, especially with the frigid weather during our stay.

The location couldn't have been more perfect. It was two blocks from Newbury Street, and a block from Boylston St. I think they were our two favorites. There are a lot of really nice Art Galleries on Newbury St. The area had so many great restaurants - try Parish Cafe near the corner of Boylston & Arlington St. and skip Snappy Sushi. There is also the mall in the Prudential building which was super cool and nice to walk into if it's raining or if you like to shop.

01/03/14 | Link | Rating: 3.0
93. Vivian W.
This place was awesome!  I was super pleased with the location which is extremely central to shopping in Back Bay/Prudential/Copley and easy access for the T. (although waiting for a taxi isn't too much fun since the entrance seems to be located in a wind tunnel).   I was also pleased with my room, which was on the 7th floor and pretty quiet.   Yes, as  per other reviewers, it is really small (especially the bathroom), but it's modern and renovated, and as they self-describe, it's "urban chic"!  I arrived off a red eye and they were very helpful about letting me check into a room as soon as possible (ended up being about 10 am).  I'm definitely a fan!

05/05/14 | Link | Rating: 4.0
94. Rich M.
The two best things going for this hotel are its location and the free wine reception.  It's an older hotel, with few electrical outlets for your gadgets, and while a sizeable bathroom, small shelf space for your stuff.

There's a restaurant that we didn't try, but we went to the Minibar for a late night drink, and the place was hopping.

The location in Back Bay is convenient to the subway. Valet parking is $46 per day, but the parking garages are $40 without in/out privileges.

All in all, a fair value for the price, on par with a Marriott with above Marriott prices.

11/08/14 | Link | Rating: 3.0
95. howard b.
I am in Boston for a while and the hotel was recommended to me by a good friend, and it has been a great stay! Very nice rooms, friendly staff all around, centrally located in downtown, everything is in walking distance and it is a dog friendly hotel. When we checked into our room, there was a big pillow and water bowl all set up for our dog. Nice and easy here. Wine down at 5:30 ever eve, hot coffee in the am, just a great place to stay while in Boston!

21/07/14 | Link | Rating: 5.0
96. Jess P.
My favorite stay so far in downtown Boston. The room was not the largest, but it was laid out very well, and the bathroom was really large and elegant. Great service and amenities and perfect location. There's just a good, homey vibe.

14/11/14 | Link | Rating: 5.0
97. Charlene E.
This is cozy and cute boutique hotel to stay at in Boston.

My boyfriend and I were visiting Boston for a few days and decided to stay here. The staff was extra friendly upon our arrival and throughout our stay. Our hotel room was on the small side but it was a perfect size for the two of us. The king size bed was extra comfortable. I could sleep there forever, especially with the dark curtains! I also loved the modern decorations our room had. Boston is not a huge city so everything was fairly close to the hotel. Unfortunately the hotel was undergoing construction during our stay, so we had an obstructed view of outside.

I wouldn't hesitate to stay here again if I happen to come to Boston again.

01/12/13 | Link | Rating: 4.0
98. Jeane A.
This is a very nice hotel in the Back Bay area where there is lots to do!

14/01/15 | Link | Rating: 4.0
99. Michelle G.
**FREE WINE EVERY NIGHT****

My boyfriend and I booked this hotel on a recent trip to Boston and we were overall very impressed with the service and ambiance of the place. Our room was tiny, but it's a boutique hotel so we expected it to be cozy. The room was very well decorated and also well-lit. On multiple occasions the staff was very helpful and friendly, providing us with umbrellas, storing our luggage, offering us wine, hot chocolate and coffee and putting a movie we rented 'on the house' when it had trouble playing on our TV (even after they fixed the problem). The hotel is centrally located,close to parks, good restaurants and the famous Newbury Street.

*this is a trendier hotel, there is a bar and a club on the hotel property. Might not be the best option if you have kids"

Overall we had a very nice stay and would use this hotel again.

26/01/15 | Link | Rating: 4.0
100. William H.
Great location and value. Highly recommended.

Don't bother paying premium for luxury stays in Boston - it's after all a city for exploring so you probably won't be at your hotel half the time. The rooms are fairly sized, but more importantly super cozy. It made sleeping at night super comfortable; the sunblock curtains certainly helped too.

CSH is walking distance to the prime areas of Newbury/Boylston Street. Also closely accesisble at the subways (if I recall correctly, the orange, green, and purple lines) are around the block.

They have an in house lounge called Minibar. Pretty nice but small. Right level of classiness. There's also a club called Xhale next door. Convenience at its best.

Daniel at the front desk was fantastic. Took good care of us from start to finish. He was very sharp and gave good recommendations. We abused him as GPS  to find directions but he was patient and super helpful. Will definitely stay here again in the future.

19/02/14 | Link | Rating: 4.0
101. Paz S.
Not worth the deal. This was a last minute booking for my boyfriend and I. We were told we were getting a great deal because we booked last minute. Still over 200$. Our room was a good size, had a very small bathroom and small kitchen attached. However, the walls are paper thin. You can hear everything people and I mean everything! Construction starts at 7 am out the window. People are very inconsiderate. At 630 in the morning a whole party of guests starting yelling in the hallways for well over a hour! You hear everything above you, people walking around, coming down the stairs and leaving the building more than you would in these old buildings. If you are a light sleeper do not stay here!

On the up side, location is great, right near a T stop. Area is beautiful. Staff were friendly.

04/11/14 | Link | Rating: 2.0
102. Kerry C.
This is NOT a kid friendly hotel.  Their website states they have roll-away beds that can be brought into a room for $25 but when we arrived with our 3 children they told us they were "too busy" and weren't going to deal with all that. Then they told us the room was too small for a roll away bed any way.  They weren't kidding....most rooms are so tiny you can barely walk between the bed and dresser.

We had no choice but to get a second room and had to pay another $500 per night.

Then the room that my husband and daughters had to stay in was above the nightclub which kept my daughter awake all night.

They were rude from the second we entered. They weren't happy to see 3 kids in tow with us.

We are well-traveled people and have never been treated so rudely just because we have 3 children.

13/10/14 | Link | Rating: 1.0
103. Kyle W.
This hotel has a good location and a good value. The manager matched the price I found online and it was the most affordable in the area. The hotel IS old, but it has been redone. Everything is up to date and the rooms and beds were nice.

The hotel get's a 3 star from me because someone was able to unlock our door and open it at 3:00AM. They didn't get in the room because I used the latch, but it was concerning nonetheless. I can't really fault the hotel for having some drunk as a customer walking around opening doors--however the security of the hotel made me very nervous.

13/05/14 | Link | Rating: 3.0
104. Carie W.
I was pleasantly surprised by how much I liked this hotel.  I was in town for work and usually stay at the Westin.  Lucky for me, the Westin was booked this time and I ended up at the Copley Square Hotel.  The service was nothing less than fantastic and the location was perfect for me.  

Only downside - the room was a bit small, but worked fine as I was traveling alone.  I'd imagine it would have been a little uncomfortable if my husband had joined me for this trip.

09/08/14 | Link | Rating: 4.0
105. Kurt C.
A great hotel if you need to get anywhere in Boston. Your within walking distance to many worthwhile sights of historical significance. The stay in the hotel is nothing to write home about. Its very noisy in the morning between the slamming of doors from other hotel guest, and the housekeeping staff moving their cleaning equipment in the hallways. The walls are paper thin, and the ceilings will track anybodies foot stomping in the weee hours of the morning. Your lucky to sleep pass 0700 am , unless you liquor up the night before. The rooms are cramp, no one over 6' would survive in the bathrooms without going side ways in the area. However, the room is clean with a comfy bed and adequate water pressure for the shower. If your lucky, the elevators will be working during your stay so you won't have to lug your stuff up five flights of stairs. We where not so lucky, it was hit or miss if the elevator was working (frustrating) during our stay. For the price their asking to stay at this place, you gotta weight the pros and cons about this hotel. Logistically its nice,  but if you can't sleep and be rested to enjoy the sights of the City, you might try someplace else where you don't need to fully indulge yourself with alcohol to assure a good nites rest.

02/04/15 | Link | Rating: 2.0
106. Katie U.
We really enjoyed our stay here and how easily accessible the whole city was from this location. The staff was friendly and helpful. The only reason I didn't give it 5 stars is because I booked a "limo" through them to surprise my husband, and we were picked up by a black Yukon XL. It was a very nice vehicle, but we have almost the same at home... I wouldn't have booked for $125 if I had known that.

11/05/15 | Link | Rating: 4.0
107. Kristy E.
I choose this hotel whenever I come into Boston because they have a 2 room suite, they're pet friendly so my dog can come along, the rooms are spacious enough, everything is taken care of quickly, and when I ask for room flowers they know which florist I use and what I want without having to go over it every time.

I've never had any issues with staff being overburdened or rude, they're always friendly and helpful with planning things out or suggesting where to dine(thank you for suggesting Mooo, I now go every time I'm in Boston), and they don't mind when my son tromps through their nice lobby playing with whatever toy we've picked up on our latest trip to the aquarium. A recent review said the hotel wasn't "kid friendly" and that's not my opinion at all, the 2 room suite I mentioned is actually called a "family suite" and they've sent up a snack for my son pretty much every time we've stayed.

Not giving 5 stars because it can be noisy at night with the bar downstairs, and I wish they could reroute the human traffic from said bar, away from the entrance, that's the only thing I didn't like about this hotel.

22/12/14 | Link | Rating: 4.0
108. Jennifer L.
I found this hotel on the app hotel tonight. Stayed here 1 night to see an Above and Beyond concert. As soon as I got to the hotel, I was greeted with friendly service from two employees both named Mike. One Mike actually upgraded my room (probably because it was available), but regardless - he didn't have to do that FOR FREE.

The hotel itself is really cute. There's a lounge area that is decorated nicely, a restaurant and a mini bar. The restaurant was closed and only did room service when I stayed here. The mini bar was opened, but only served small appetizers. The only downside is I ordered room service and got crab cakes. My friend got a burger. The burger was okay and the crab cakes were terrible, but that was the only option for me besides a salad (didn't eat all day) and I'm a pescatarian. So there are not many vegetarian or other options for us.

As far as the room goes, it was super clean and I'm pretty anal about that stuff. It was spacious (even though the other reviews state otherwise). If you want a spacious room just pay for the King size bed in a room on the fifth floor. There was no noise complaints. I got in around 1:30 am and the bar was still opened with people inside. Maybe it was because it was the floor I was on, but I didn't hear anything.

One complaint is that the bathroom was so cold because it was freezing in Boston more than New York where I am from due to a snow storm they had. They did have a thermostat and even though I turned the temperature up, the room stayed pretty much at room temperature which I didn't mind because there was about three covers you could get under, but coming out from a shower in the bathroom, I had to run back into the room.

Also in the morning, someone knocked on our door twice and barged right in even though we said, "just a minute". It was room service, but for the wrong room. It was kind of rude because what if I was in the midst of running from the bathroom in the room naked? Come on.

They do have free wine at the hotel lounge every night! There is someone who stays there to greet you and pour the wine for you which was pleasant. They even will hail a cab from you at the front desk so you don't have to do it and stay in the warmth. How accommodating is this hotel? Seriously?!

20/02/15 | Link | Rating: 4.0
109. Heather S.
Our experience here was great. I could not have asked for a better experience.
The staff was very friendly and helpful. They were very knowledgeable about the area and gave us some great recommendations for dinner and were very helpful with other things such as hailing cabs and where to catch the Logan Express back to the airport.

We had a queen boutique room which some people have described as very small, but I found it to be an average size. We had plenty of room for the two of us. The bathroom was a little small, but this is a boutique hotel and it was built in 1891 so I think that's to be expected.

The rooms were clean and the bed was comfortable. I had requested a higher floor room and they put me on the top floor so it was very quiet with no street noise.

The location is fantastic. I would definitely stay here again.

12/03/15 | Link | Rating: 5.0