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DoubleTree by Hilton Hotel Boston-Downtown in Boston, MA

DoubleTree by Hilton Hotel Boston-Downtown in Boston, MA

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Company Info:

Rating: 3.11

Address: 821 Washington St, Boston, MA, 02111
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Comments (108):

1. Ame k.
it's very convient to me because it is next to NEMC.  it's very noisy at night even past 2am.

08/09/05 | Link | Rating: 3.0
2. Jessica M.
Maybe we don't have very high standards but we thought this place was great!  The room was clean and neat, nothing was broken or amiss in any way.  The staff was very acommodating.  The wireless in the room seemed fast enough for me.  But the best thing about this place was the location, I thought.  A couple of blocks' walk from the Common and literally steps away from the NEMC stop on the Orange line.  We walked back here from the ICA one night too.  I got a rate of $100 a night via Priceline, so that may be biasing my opinion somewhat...

11/07/07 | Link | Rating: 4.0
3. Michael M.
There are 2 reasons to stay here.  1.  It's the cheapest place you could find, in which case it ain't bad.  It's clean and it's downtown.  2.  You're a swimmer or basketball player.  The hotel is attached to the YMCA, and you have full use of the facilities.  So I was pretty happy because I had access to a real lap pool, not just some place to splash around.  I was also able to play some hoops.  So that was nice, but the hotel is definitely 2nd rate.

17/03/09 | Link | Rating: 2.0
4. Jonathan F.
A little too expensive for what you get, but overall nice, rooms are a bit small.

08/04/11 | Link | Rating: 4.0
5. Anon P.
Pros: Nice room, close to subway and Chinatown.

Cons:
LOUD some nights.  Every noise from the street echoed up to my 5th floor room: horns, engines, yelling, FIREWORKS at 3am.  Front desk said "its like that in the city".  Well call the damn police so its not like that.

Staff didn't seem to care about much of anything.  Internet cost $10/day, and went out for 6 hours one day when I needed it.  I had to walk to a Starbucks and pay another $10.  No apologies or refund from the staff.

29/06/08 | Link | Rating: 2.0
6. Darin T.
Not my first choice for a hotel, I suppose.

My room is clean and well maintained. The staff have been courteous, nice, and willing to help. In general things have been fine (other than initially not being able to get access to my room safe) but...

The hotel offers free wireless Internet.  Near as I can tell there is no wired network in my room.  The bandwidth available via the wireless is dismal.  Are they trying to attract business guests?  Waiting 5 minutes for my 5 e-mails to download is not acceptable.

Also, they charge $3 per day for the use of your in-room safe.  WTF? I'd pay more for the Internet service, if I got decent throughput.  What's up with charging me to keep stuff in the safe?

Lastly, it is a bit disappointing that the bathroom has only a shower; no tub.  And, the shower has dismal water pressure and very stingy water saving shower head.

That's my $1.50 worth... (Hey, I gotta recoup those $3 a day for the safe somehow!)

29/07/06 | Link | Rating: 3.0
7. Tiffany W.
This hotel is situated in Downtown area, 1-2 blocks from Chinatown and right on the Orange T line.

I stayed here for one night. Originally had planned on staying at the other Doubletree, near the UMass line which was $129 a night. But i didn't make reservations early enough and had to settle for this one. I paid $200 a night, a bit steep i thought. I thought it was a bit overpriced. The room was very clean and nice. Pillows were down. Very comfortable. TV was not an LCD, they had an old obselete one that is hidden in the media center. They had free internet acces so we were able to print out our boarding passes, etc. There is one located on floor 1, which seems to be occupied (2 terminals, but 1 broken) so we ended up using the one on floor 6. They even had access to a fax machine for free! That is a plus, but i didn't need to use that. But we didn't have too much luggage so we just hopped on the T and it took only 10 minutes to get to the airport. They have a Y that's connected to the building so the facility offers usage at their gym, although i'm not sure if there is a charge or not.

The only dissatisfaction is that they didnt provide a complimentary airport shuttle service. Originally when i tried to book the other Doubletree they include that

24/08/09 | Link | Rating: 4.0
8. Scott T.
This place is not the Ritz but it wasn't bad if you are on a budget. Its around Chinatown and the Medical center  and the Orange Line T. The staff was nice. The rooms are nothing special. Its as basic as it gets furnished with a 20inch tube tv from 1990. It is attached to the YMCA which you can use as a guest. If you walk a few blocks around the area can seem to be little sketchy. If you are from a big city you should not have a problem. If you are from say Kansas it might make you uneasy. About a 10 minute walk to Boston Commons maybe 15 minutes to Quincy Market. I would probably stay here again because it was clean and the staff was nice and you can get around anywhere you want having the Orange T line right next to the Hotel. Lobby is on 2nd level up a flight of stairs. The cookies are good too LOL

25/05/11 | Link | Rating: 3.0
9. Steven W.
We thought that by this being part of the Hilton chain, the quality would be up to snuff.  It was just a step above a motel in some ways.  Beware of the swimming accommodation.  It's really a YMCA in Chinatown.  This wasn't noted in the hotel's website, so it was a big surprise to us when we got there; to top it off, the place isn't secure and my iPhone was stolen in the process.  I've taken it everywhere with me on vacations and I've never had it stolen.  Housekeeping and food staff were good, but the front desk could use some training.

05/07/10 | Link | Rating: 2.0
10. Vivian C.
Won't be staying here again for a few different reasons.  I finally settled on staying at the Doubletree after checking out rates online and saw a suite for a great rate and so I booked for two nights.   Sadly, there was no suite when I checked in available, and the staff weren't the nicest about it either, so I changed my reservation to just one night only.  Looking back, I should have just stayed somewhere else. that night too.

The room wasdated but clean, the bed comfortable, and the warm chocolate cookie on check-in was absolutely wonderful. The room and the bathroom were small, but adequate although it did feel a little cramped.   Drawbacks included no free in-room wifi, a very noisy mini-fridge, and very thin walls.  Also had a wake-up call at midnight for some reason I couldn't figure out.  

Location-wise, it's right next to the subway orange line and 2-3 blocks from the green line.  I've also heard it's close to the silver and red lines too.  There's no hotel shuttle (I was informed it was "illegal" to have a hotel shuttle- but other places seem to be doing it?).  Also, it wasn't in the nicest part of town, but if you've any interest in visiting Chinatown, it's about a block away and you can get wonderful authentic or Americanized food. depending on your preference.

08/01/11 | Link | Rating: 2.0
11. MyAnh N.
We booked at a great price for this place. It was in a pretty cool location, right around the block from the theatre district and literally right next to the subway station. How convenient for anyone traveling without a car! The hotel was nice and clean, we got a really nice view. The staff was nice, although I didn't really talk to them too much. It turned out the way I was expecting a Doubletree to turn out. I definitely really liked this hotel. A fan!

18/09/10 | Link | Rating: 4.0
12. Tyler M.
A disappointment! On their website: the hotel looks like a spotless business hotel, in real life: it is right off of grungy China Town, has outdated rooms and bathrooms, and is just not what the website described it as. On the positive side, the service is excellent, the warm chocolate chip cookies are delicious, and it is only a short walk to the downtown Business District (where it said it was located in the first place). So if you don't mind your hotel's appearance or outdated style, and you just want to be near the busy and high-end business district, but you want to rack up some Hilton Honors points, this could be your place...but I would look into a hotel that actually is where it says it is.

13/07/10 | Link | Rating: 2.0
13. Stephen B.
For a well-established chain of hotels, their bookkeeping leaves something to be desired. After staying there for 4 days, I discovered that the hotel double-charged my room, leaving me without a credit card on my trip to Boston. Top that off with rude clerks who don't seem to know what they are doing and you have yourself a mediocre motel at best.

Stay at one of the Kimpton hotels, if you can. Otherwise, just stay away from this one.

18/08/08 | Link | Rating: 1.0
14. Jorel F.
Looking for a low-cost hotel right in the heart of Bostontowne was the first challenge. And pretty much, this place is not low-cost. But amongst the more fairly priced establishments, the Double-Tree seemed to have some nice amenities plus location.

Now, when they say valet parking is $36 and "self-parking" is $0... that means you can find a meter or another parking garage. If you don't need your car, maybe take a taxi or the Orange Line to the New England Medical stop... but the T is right there, so you don't have to lug your stuff too far.

We were greeted in the front with the smell of fresh baked cookies. There were baskets of fresh baked cookies. Even after check-in, we were handed these packaged disks, which looked liked... Roomkeys? Shaving kit? Coffee?... No, they were fresh baked cookies, handed to us as nonchalantly as if every hotel gives you fresh baked cookies. We held them close, and lo, they were warm.

Then off to the room! Our bed was made of clouds. There were at least five giant pillows per person... no asking for more, you'd seem crazy to need more. "Sweet Dreams". That was embroidered on the premier pillow. The bed was expansive enough to fit Snow White and all of her little friends.

One interesting note, apparently Emerson students are also enjoying pillows that are not hand-me-downs or bought from Target. Emerson is using part of the hotel as supplementary student housing. You can smoke cigs with them out on the roof deck, next to the jogging track on the 2nd floor.

Just beyond this jogging track is the elevator that hotel guests can take to the YMCA gym and pool amenities. We enjoyed the Jacuzzi while watching the multi-gen, bathing-capped residents of the neighborhood bob around.

Oh! The main reason we stayed at the Double-Tree was for the "Sleep-in Package", for no cost more than the regular stay, according to the internet. Which meant that check-out was at 3pm and not the regular noon check-out. Which makes the whole idea of being at a hotel SO MUCH MORE WORTH IT. Now, the check-out for the valet is 2pm, so don't let them charge you an extra $9, just because you stayed one more hour, and they neglected to tell you the about the valet check-out time.

And during our "sleep-in time", we did hit the Jacuzzi some more and bought some pork buns in Chinatown. We like to enjoy our hotel stay!

Cookies, Clouds, Chinatown... can't beat it.

06/09/08 | Link | Rating: 4.0
15. Alex T.
Doubletree, you lied to me!  I stayed here for my birthday last year and on the same day, there was a UFC PPV that I wanted to watch.  I called ahead to confirm that their network can get PPV events and they assured me they could ... twice.  So lo and behold, the day I check in I was told that they cannot get PPV shows on their network.  I was devastated.  I understand that this will probably not be an issue with most people so I will just go ahead and review the hotel.  

First of all, they offer Neutrogena bathroom amenities.  Thats a middle of the road kind of offering.  The room I booked had a living room with a TV, mini-fridge, work desk, and couches.  The adjacent bedroom is nice but nothing stands out.  Overall, the decor seems dated.  I don't know why they went with such an old 90s looking design as this hotel is still relatively new.  Unimpressive.

I did, however, like that the Chinatown YMCA is right next door.  You can just walk over from Doubletree's rooftop walkway and enjoy their gym, pool, jacuzzi, basketball court, etc.

14/08/08 | Link | Rating: 2.0
16. Amy K.
I enjoyed my stay at the Doubletree.  You can't beat the chocolate chip cookies!  The location was fairly convenient and next to the T stop for the Orange Line.  We were able to walk to Boston Common for the bus pick-up for the Boston Marathon, and also walked back from the finish line afterward.  There are plenty of restaurants in walking distance.  The staff was very friendly and the rooms were clean.  

My only complaints were that no one answered the phone when I tried to get room service, and I called repeatedly for a half an hour.  Also, the breakfast buffet didn't run long enough in the morning, so we had to eat a the tiny cafe next door, which wasn't very good.

However, the hotel is less expensive than most others, and it's a good deal.  I stayed here with two friends, and we were able to pay a minimal fee to get a roll-a-way bed in the room so that each person had her own bed.  With the three of us splitting the cost, it was quite the deal!

12/10/07 | Link | Rating: 3.0
17. Apple F.
Free stay on my buds frequent stay deal.

Mediocre (complimentary) breakfast buffet. OK Coffee, Juice, Fruit. Scrambled eggs were dry (warming tray), bacon had a funky "off" odor to it for some reason.

I thought the $36.00 a day parking was a bit much too.

08/06/08 | Link | Rating: 3.0
18. April A.
For the cost- this place does NOT live up to the website. The "wifi' isn't free- it's 13 dollars a night (the website was misleading about that).

The room was alright except for the bathroom which was dirty and outdated. There was standing water in the tub, the plug was yanked out, and there was some rust looking substance on the bottom of the tub. The doors are also painted a gross hospital looking pink. Each time I used the bathroom I felt like I was in a hospital.

The elevators and main walls are really run down. This building looks like a converted hospital or Motel 6.

The good things were the friendly staff and the location was decent- although the noise at night was bad. The mini-fridge was also very loud along with the HVAC

For $500 for two nights I felt really ripped off and disappointed. I'm a hilton rewards member but next time I'll stay somewhere else.

22/08/11 | Link | Rating: 2.0
19. Brooke A.
This hotel staff is GREAT!! Everyone was so nice and helpful. The room was nice, and fairly spacey. The breakfast buffet was yummy and Starbucks right down stairs was so convenient. The location was super! Very close or walking distance to all the local hot spots!! I would definitely recommend!

12/12/10 | Link | Rating: 4.0
20. Melanie V.
Eh, you would think that this hotel could offer a better continental breakfast to its Diamond Members.  All you're given is a coupon to get a couple free items from the snack shop, which isn't THAT bad, but I think I was just expecting more.

The hotel reminds me of a hospital and the elevators are extremely slow.  The rooms are clean, though.  

On the plus side -- those YUMMY doubletree chocolate chip cookies! ;)  The hotel sets out a plate of them after 5!

08/10/06 | Link | Rating: 2.0
21. Carla C.
I've stayed here a couple times on business (August 2007, February 2009) and don't have any major complaints. In terms of location, it's right next to the Tufts medical center and emergency room, but I was never bothered by sirens or ambulances. As for transportation, a few buses run nearby on Marginal/Tremont, and there's a T stop about a two minute walk away (orange line). However, it's important to note that the hotel is right next to Chinatown, which can be pretty sketchy at night. But on the other hand, you're walking distance to the Common and Beacon Hill.

Since it's a smaller hotel check-in has never been a problem, and the warm cookie is always appreciated (and also gets devoured in the elevator). Rates are relatively reasonable (I was able to snag $89/night fully prepaid in February), however, on my most recent stay I was pretty underwhelmed by my room.

The size was fine, but the bathroom was not what I was used to from a decent hotel. Rather than a full bathtub, I was instead greeted with just a plastic shower stall with terrible water pressure (though during my other stay I did have a full bathtub). Additionally, there seemed to be a plethora of small, annoying lights that bothered me during the night. It got to the point of me hauling my jet-lagged body out of bed at 2 AM to toss various cashmere sweaters over the mini bar, clock, and desk in order to dampen the light and get to sleep. But playing the other side again, that bed was heaven. It was amazing in that soft yet firm way, and let me sleep swimming in pillows (and I loved the 'Sweet Dreams' embroidered throw pillow on top).

12/03/09 | Link | Rating: 3.0
22. Christina L.
The breakdown of my rating based on mathematics:

-Reservations: 2 stars. I guess you get transferred to their corporate reservations headquarters meaning they don't know anything about the actual location of the hotel. Also, I asked them about a Tufts discount at the time of booking and the guy had me spell "Tufts" (um...it's right across from the hotel). Then he informed me that there was no discount available. No problem...until I checked in and asked the front desk who informed me that there WAS a discount available but you had to ask for it at the time of booking. Then she changed her mind and said that there wasn't a discount available. LESSON LEARNED: FIGHT FOR YOUR DISCOUNT - IT PROBABLY DOES EXIST!!

-Check-in: 4 stars. Supposed to be at 3:00 but they allowed us to check in earlier at around 10:00 am b/c they had a room available. Downside: the cookie you get upon check in was not available yet! Darn.

-Room itself: 4 stars. Very comfortable bed and squishy pillows. What is it about a king bed that makes staying at a hotel such a wondrous experience? Also, they have Neutrogena Clean shampoo/conditioner, there is a hair dryer in the bathroom and an iron in the closet.

-Room service: 3 stars. Ordered at about 11:00 pm at night but the selection was pretty decent. clam chowder was amazing!! it took them awhile to bring everything up and as expected, EXPENSIVE! (tip and everything included)

-Check-out: 3 stars. Everything seemed ok. Except the bf decided to open the minibar even though it specifically said not to and we were charged twice for something even though we had called front desk after and she said they would "take care of it." They allowed us to push check-out to 2:00 pm although it was supposed to be 12:00.

All in all a good experience at $132 with the AAA discount (you save like... $6). Close to the NE Medical Center stop on the orange line (pretty much right outside) and close to the start of the Freedom Trail so you can walk the entire thing then take the Orange Line back from the City Community College stop by Bunker Hill. Good times!!

04/03/09 | Link | Rating: 3.0
23. David L.
The most romantic hotel in Boston.

Upon the receipt of a soft, supple chocolate infused cookie, you are whisked into the multi-tiered lobby. A lobby so nice, they floored it twice...A tree so nice, they planted it twice. There are words that come to mind while I write this review that I cannot put down into formidable sentences as I will not be doing my emotions justice.

Fish tank.

Windows.

Couch.

The young nubile staff couldn't have been more helpful. I take that back, couldn't have been more "accommodating". The room was perfect, velvet everything, or at least I was so drunk on endorphins I thought it was velvet.

We flew into town for a wedding. I went to college in Boston and always found the city institutional, unsexy. The wedding was at the beautiful State Room downtown. These two trees put this wedding to shame, we ended up leaving early just to bathe in what I am told is made up of just steel, sheet-rock, and elevators. I have been in buildings before but have never felt this glow.

Anthony brought back some flowers from the reception, what is perceived as beauty outside of the DoubleTree is an anal wart inside this stucco facade.  Color me fortunate for having a handicapped accessible room because it allowed my love to make a full 360 turn with my arms spread wide while I looked up at the heavens and thanked them for bringing me to this lovers double-orchard, after taking a shower.

Amenities include everything lovers could need. Electricity, shampoo, an extra roll of toilet paper in every room, to say the least. Although, I was sure pheromones were pumping through those wires in the walls, and those extra rolls were composed of silk and whatever heart strings are made of.  Upwards of three wedding guests had  one-night-stands-of-a-lifetime between the sheets that cycle in the space these trees shelter. Your shade melts pants. Just as the bellhop relieves you of your trunks, these trees sacrifice their trunks, leaving nothing but bush(es).

Cupid, you have found a place to stay if you need to go to Boston and stay near Chinatown, but Cupid, as they say, if the tree is rocking, don't come knocking. Especially on room 322 if you forgot your key at 2:30 am when you are staying in 422.

04/10/09 | Link | Rating: 5.0
24. Santa C.
Home away from home? Uh...no. Acceptable downtown hotel? Uh...yes. Very nice staff - very helpful. Room was slightly smaller than the exact same room at the Doubletree - Waltham. Pull-out couch my kids slept on was 2/3rds the size of the one in Waltham. Down side is that to get to the lobby you must go in one elevator one floor up, then take a different elevator to your room. Not a major inconvenience, but worth mentioning.

I used the business center computer to plan out a day, slower than dirt!!! Old Win 95 running at dial-up speeds - pathetic.

I have reached a point with hotels that install HDTV's in the room (TVs that have the ability to display HD and are in the 16:9 aspect ratio), but no HD service is available. Additionally, you end up with one of these bully LodgeNet remotes that will not allow you to change the aspect ratio to match the picture being fed to the TV. Sorry, I have no interest in looking at stretched out-fat people on every channel. If Doubletree or any other chain can't afford the few extra bucks for the HD, at least give me AR control!

Breakfast was worth $4 a head and we paid $45 only because the waiter only charged me for two buffets instead of four.

Location is...OK...not great. The "T" is right there, but not the one you want...you probably want the green line but that is a few blocks away and the walk is not in a terrific part of town. Rule of thumb, walking down hill is bad, up hill good. Chinatown is not particularly inviting at night.

Lastly, if you go to Fenway for a game, make plans for how to get back to the hotel. Forget the "T". You will wait well over an hour just to get into the station. Thinking about walking to the next stop? You can but the train is now jammed full.  Walk you say? Sure...It's over three miles at midnight walking directly past every bar and nightclub in the city.

22/08/10 | Link | Rating: 2.0
25. Laura B.
I travel quite a bit for business and am pretty laid back about the hotels I have had to stay at but this place is just bad. Had to switch rooms upon check in thanks to the plaster falling from the leaky ceiling. But the worst was when I tried to use the second floor cross over to the YMCA gym next door! Ended up locked on their unlit rooftop in the rain waiting for security to come let me back in. Straight out of a D horror movie and no apology! Can't wait to check out tomorrow and never look back!

08/09/11 | Link | Rating: 1.0
26. Richard P.
Business travelers who need internet access beware!  The wireless internet connection so slow that it's pointless to try to get any work done from your hotel room that involves going online.  Fast Internet access shouldn't be a problem in this day and age, but apparently it is here.

21/05/12 | Link | Rating: 1.0
27. Paul M.
Great service and location. Enjoy the cookies upon checking in!

25/03/12 | Link | Rating: 4.0
28. David M.
While looking for a place to stay in Boston on business, I needed to find a place close to downtown but at a reasonable price. It was college graduation week in town so most of the hotels were packed. I wanted to stay within the Hilton brand because I am part of their rewards program. I ended up at the Doubletree because it was cheap enough without staying in a dive ($255 a night).

The hotel is located across from a major hospital. It is a small enough hotel that it is not utter chaos checking in or parking. I was always able to get in and get out easily. I liked the fact that there was an elevator at the ground level right at the entrance that went to all floors.

Check in was a breeze, they do have good cookies that are given to all guests on arrival.

The lobby and halls appear to have been newly renovated. There were a couple signs up that seemed to indicate there are other areas of the hotel that are undergoing renovations. There is a starbucks in the hotel and a nice looking bar and restaurant that I never ended up eating in.

The neighborhood was not a problem. I was always able to get a cab out front. I had many late nights and when coming in late, I always felt safe. Not sure why some people felt otherwise.

The room was fine, really just average. The bathroom is a bit dated. The shower was average but the pressure was a bit low. This combined with the soft water left me always feeling soapy after a shower.

The bed was great. There are about 6 pillows on the bed and they appear to be good quality though I bring my own. I slept great.

They offer wi-fi @ $10/day. The wi-fi service is poor. Signal was between low and good and the best speeds I got was about 400k. Latency was high to the point that my VPN worked poorly. I had my evdo card with me so I used that instead.

The room had an old mini bar in it. I had a perishable item with me, so I removed some items from it to use the fridge. After doing this, I realized that anytime anything was touched in the mini bar, it automatically charged my room. This is apparently a problem because my co-worker was charged 3 times for drinking 1 beer and I overheard another guest at the front desk with the same problem.

The staff was pleasant and cordial. When I checked out, they waived all of the mini bar charges and corrected the errors on my co-workers bill. The manager waived my internet charge and seemed interested in the feedback I had for him.

OVERALL: Check prices and if you are looking to save some money, this hotel may offer a good value. It was within walking distance of the start of the freedom trail. Downtown (Fanueil Hall area) is walkable though it is a bit further. If I were traveling with family, I would stay elsewhere in a suites type hotel. For my needs though, this worked just fine.

08/09/08 | Link | Rating: 3.0
29. John D.
This place is in serious need of a make over. For over a year they have had signs saying they are improving but alas no. This will be the last time I stay here....after two previous visits.

They have one wing that randomly creaks....alll night. My friend says it's ghosts...I say it is just a poorly maintained hotel. The TVs suck and the sound cuts in and out. Tried to get the tv fixed or replaced but I was ignored. Most common areas are dated and the rooms have badly stained carpets. Room service is overpriced, restaurant is overpriced. With so many options in Boston why settle.

Pro...right next to the MTA Orange Line

05/10/10 | Link | Rating: 2.0
30. Anita C.
This hotel is located right next to the subway station, so it was really convenient for us to explore the city.  When we checked it, of course we received a fresh-baked chocolate chip walnut cookie and hospitable service.  We had a room on the side, so it was oddly shaped, but still spacious.  Everything was clean, which is always a plus.  We noticed that we didn't have a microwave in the room, as we wanted to heat something up, so we called the front desk.  Someone actually brought up a microwave for us, so that was great.  They also have Crabtree & Evelyn toiletries.  We  stayed at a very relaxing hotel with a very central location in Boston.  I would go back again.

04/03/12 | Link | Rating: 4.0
31. Beth B.
Following the advice of others, we asked for a room WITHOUT a view and were given just that - we could see the air conditioning machinery and the top of the next door YMCA.  And even though we were there on a Friday night, we were totally insulated from any of the typical going-out-on-a-Friday noise.  The bed was big and comfy, the room service was quick and the bar stocked Harpoon.  What could be better? Oh yeah, the cookies at check-in!

We got up the next morning and took a neato yoga class at the YMCA - which serves as the fitness center for the hotel.  The schedule wasn't quite right - the class started at 8:15a, not 8a - but that was apparently a misprint by the YMCA people, nothing to do with the hotel.  All-in-all it was just what we were looking for to stay one night and get a good night's sleep!

They did double bill us for the room service, but it took a  less-than-1 minute phone call to fix that and the new receipt was ready for us by the time we walked from our 2nd floor room to the 1st floor lobby.  And I got another cookie!

04/05/11 | Link | Rating: 5.0
32. Liane V.
So, I was composing this review in my head as I was kept awake by the sounds of my neighbors getting it on through the super thin walls. The neighbors on the other side were having a massive fight, also heard through the walls. My neighbors were also turning the tub on, off, on, off for about a half hour and the volume of neighbors' tubs in your room is unreal! How is plumbing that loud? I hope they enjoyed my 6 a.m. alarm through the thin walls.

It's been said in other reviews: outdated rooms, still have tube TVs, have to pay big bucks for "the convenience and privacy of Internet in your room" (it's free in the lobby if you can find a chair and don't care about camping out) - after I've already paid $220 per night at the least for this place. The bed is the only thing that's of Doubletree/Hilton quality. The business center has two OLD computers and printers that print 1 sheet...wait a minute...another sheet...wait another minute... yikes.

This review gets 2 stars because the staff was nice. I should mention that they gave me free Internet when I was checking in because I had to wait, so that was nice. Also love the very close T stop and proximity to a ZipCar station. Otherwise I would check out another place.

07/10/10 | Link | Rating: 2.0
33. Jeff S.
My home-away-from-home for the past five days did not disappoint. Recently updated and remodeled, the lobby is welcoming, the rooms are bright, the beds are comfortable. Each member of the staff that I met were very helpful and friendly. I booked through a conference and paid $229 per night - not bad for Boston. Of course, I also paid $12.95 for 24 hours of Internet access - one of my pet peeves. The location is fantastic, and you can walk anywhere in the city from here. I would definitely return.

30/04/10 | Link | Rating: 4.0
34. Jen T.
This hotel gets crappy reviews. i don't know why! I was pleasantly surprised at the Doubletree. I really felt like my friend and I were treated like queens while we were here. And they give you warm cookies when you check in! REALLY! We had a great room with two double beds, the bathroom was new and clean. The room smelled clean. The beds were amazing and piled high with pillows.

For the location, the price is great. Maybe Cambridge is comparable, but I'd rather stay right in Boston than ever bother with Cambridge. Not my favorite place (it's the hippies, really).

Room service is pricey, but it's prompt, and they are polite and responsive to all your requests (aka demands ... hehe). Even in the morning (which, by the way, has a NOON checkout... YESSSS), room service came right in the door we propped open and brought our ridiculous order of hangover remedies with a non-judgmental smile. Let's be honest, I would have laughed at us!

Parking is $40 overnight. This is ridonkulous. They also add it right to your bill on your credit card without asking you... that wasn't SO cool. But overall, I was really pleased. I would have been happy to stay longer if I could have.

28/08/10 | Link | Rating: 3.0
35. Anson T.
The staff at this hotel is very friendly and professional and that, for me, makes up for a lot. After all, first impressions are very important. As a diamond Hilton HHonors member, I generally have no problems staying at any Hilton chain property. I booked the cheapest room package from the hotel which included overnight valet parking for only $20.00! I checked in online and took my upgrade to a high floor, there's no executive level here.

Plus, who can resist those cookies at check in and whenever you ask for one as well. Between my girlfriend and me, we had about 6 cookies.

05/07/11 | Link | Rating: 3.0
36. Jenni R.
The staff was very friendly, the free cookies and newspaper were nice, and the free YMCA access was all great, but beyond that I wasn't all too impressed. The hotel is in an AWESOME location right by the Tufts Medical Center, right next to Chinatown, and right by the T. But the interior of the rooms reminds me of a lackluster college dorm, in fact the fridge might've come from my own freshman year. The hotel is in the process of upgrading it's amenities, and until they do I can't say all that much about them. I'd stay here again for the location, but would probably bring my own sheets.

05/12/11 | Link | Rating: 2.0
37. Dan L.
Pros:
- Great location.  On the orange line, close to the green, right next to Chinatown, lots of stuff in walking distance.
-  I had no trouble with noise or creaks... I guess I was in the good wing.  I don't think it was exactly packed that weekend, though.
-  The bed was REALLY comfortable - I want the comforter.
-  Very clean
-  Great location.  I know I said it already, but this is what makes it three stars instead of 2.

Cons:
-  The concierge seemed to be gone a lot
-  I turned on the shower and a blast of cold water hit my still-socked feet since the shower head points directly at the door.  I like to let the water warm up before I jump in, thanks.
-  Parking is $40 a night.  Park in Chinatown a couple of blocks away - I paid $20 for Friday night to Sunday evening.

29/11/10 | Link | Rating: 3.0
38. Stephanie C.
Nasty bartender who wouldn't serve a group of 15 girls. Nasty front desk staff who were rude from check in to check out. Comfortable, clean rooms and good location.

28/08/12 | Link | Rating: 2.0
39. Jeremiah Z.
I liked the location; pretty convenient and right next to the subway.  Upon checking in, I specifically recall paying a few more bucks for an upper level when I booked through Priceline, and she originally mentioned that I would be getting that room, then she promised a better one right there on the 2nd floor.  The room was really weird, it basically was a conference room with a detached bedroom to the side...I think I would've rather liked my upper level views but I went ahead and took the 2nd floor, I suppose it was easier getting to and from the room...still, kind of weird experience.

22/05/12 | Link | Rating: 2.0
40. Robin S.
I have to be honest, I am not understanding the poor reviews for this place.  I thought it was great - clean, convenient, and not terribly overpriced.  (Okay, the food was a bit overpriced, but hotel food always is.)  One thing- the toilets don't flush very well.  I think they are trying to be eco-friendly or something.  Other than that, I enjoyed the stay very much!

08/03/12 | Link | Rating: 5.0
41. Bozi T.
Good clean hotel.  Nice location

02/01/13 | Link | Rating: 4.0
42. Debbie E.
Older Doubletree. The lobby is actually up on the 2nd floor.

Accommodating at check-in (I was an early check-in). But I never got my Doubletree cookie since I checked in so early.

Weird layout to the hotel and floors. In my room, once you walked into the room, the bathroom was on the right, then it was a half mile long hallway to get to the bedroom, which was tiny and rhombus shaped. It was a chore to find outlets to plug computer and phone into.

There was a mini fridge in the room - bonus.

Crabtree and Evelyn bath products. The room also was skimpy on the towels.

The gym is a connection YMCA. Bring your swimsuits if you want to swim!

For over $200 a night, not sure if it was worth it but also do not know what else was in the area (I was on business so the cost wasn't an issue for me).   Internet was $12.95 a night.

Make sure that you ask for a high floor. The city traffic still floats up and with Tufts Medical Center right around the corner you don't want to hear sirens all night.

26/05/11 | Link | Rating: 3.0
43. Jessica R.
Not thrilled with this place at all.
$200 including the $40 valet parking...
Come on now.
The hotel itself is very dated.
Upon arriving back at the hotel, late and starved, all I wanted was something to eat.
Luckily, they have ONE vending machine.
Which seemed to be working, although it would not take any money, coins or bills, in any denomination.
Fine.
I will starve until morning.

Woke up tired and hungry.

Luckily they offered a complimentary muffin to accompany the $200 room, oh wait, no they didn't.

So I rush to gather my belongings to make the check-out time in time leaving behind my coat and a small sweater.

I loved that sweater and wore it the night before.

In my hurrying, I left my beloved sweater and my coat behind.

I KNOW I left them there because I wore them the night before.
I have pictures to prove it.
In my head, I can still see them on the bed.

After returning home with no sweater or jacket, I called the hotel.

Today will be the 4th time I have called for my items which I left there now approaching a month ago.

1st time:"You'll have to call back when a manager is here. You can try tomorrow after 7."
"I'm sure people leaving items behind is fairly common. You can't direct me to someone who can help me?"
"No. I'm fairly new. You'll have to call back tomorrow after 7."

2nd time:"Let me transfer you to housekeeping."
HK-"I am the housekeeping manager. Let me get your information and I will call you back today."

A week and half pass.

3rd time:"I am the manager of housekeeping. I never spoke to you."
"Well the last person I spoke to told me they were the HK manager and they took my information and never called back."
"Let me get your information and I will call you back."

They called and left a message saying they didn't have it.

Again, I KNOW I LEFT THEM THERE.
PROOF IS IN THE PICTURES.

4th time:"Hi I spoke to the manager of housekeeping regarding some items that I left the room. They said they didn't have them, but it isn't a matter of "Oh maybe I left them there, I KNOW I left them there. Who should I speak to now?"
"Let me take your information because our managers are in a meeting and someone will return your call."

And that's where I am today.
My stay was February 17th-18th.

I know ULTIMATELY it was my fault for leaving my items there, but I AM SURE this has happened before and at the very least, I would like to PAY to get my items back. They aren't high-fashion or name-brand clothing. Just some items that I like and don't think I can replace.

A shitty end to a shitty stay for a LOT of MONEY.

P.S. The shitty chocolate chip cookies were warmed up in the microwave and if you didn't eat them IMMEDIATELY they were hard as a brick.

17/03/11 | Link | Rating: 1.0
44. Kimberly L.
Complimentary warm chocolate chip cookies upon check-in? Yes! Free breakfast buffet? Yes! Quiet night's rest on NYE? Yes! Everything was really good for the price.  The location wasn't exactly in the heart of Boston but it wasn't that far removed.  We walked all the way to Newbury Street for shopping and dinner on Beacon and found it pretty convenient.

01/01/11 | Link | Rating: 4.0
45. Jason G.
No cable in any room as the new TV's aren't working - you would think they should tell you when you check in instead of letting you waste half an hour trying to fix the TV in your room.

10/08/11 | Link | Rating: 1.0
46. Hiro T.
Wonderful hotel.  The rooms are huge compared to other hotels in the area.  If your a Tufts student the price is very reasonable for a hotel of this caliber in the area it is in.  The beds are comfortable, the staff is friendly and very helpful.  Chinatown and Downtown are a short walk up the road.  Other areas of Boston are very accessible by subway.  I would highly recommend this hotel to anyone that is visiting the area.  Plus, you get fresh chocolate chip cookies upon check-in!

05/09/11 | Link | Rating: 5.0
47. LuckieMaounds P.
Check-in was easy but don't get fooled by that whole b.s. of "fresh" cookies - 30 seconds out of the warmer they're as hard as the bricks used to lay the 350-year-old cobblestones.
The rooms are real effin tiny but the place is clean and you're in a really good spot and can walk anywhere. I mean you're right next to Chinatown and a few more blocks down in either direction you can be at the water or in Little Italy. If you OD, the hospital is across the street.
If you bring a car, to park it is valet-only and that will cost $40 per night. Ouch!
The parts that sucked though were Wisteria, the in-house restaurant, and the in-house Starbucks (two separate businesses). The Starbucks was closed every time I went there and that ranged from 6:30 am (hello, it's a coffee joint... what?) to 3:30 pm on a Saturday (???). Very strange to keep such odd closed hours.
Wisteria was the worst, though. I asked for a lobster salad sandwich and was given at most 2 ounces of perfectly good meat chopped into pea-sized slivers on soggy bread for $21. Even condiments were dumb. My friend asked for a side of run-of-the-mill yellow mustard for a plain turkey sandwich and was given some horseradichy dijon bullshit. Ooh la la! Bottom line - Hotel, yes. Eating, no.

14/09/12 | Link | Rating: 3.0
48. Danielle P.
Location is good, but this hotel is just gross. The rooms need a serious remodel, and the TV constantly had fuzz running across the screen. I paid around $80/night through Priceline (which I know is far below their normal rate) and still felt like it was too much. The worst part was when I looked at the shower door on our last morning and saw that the clear adhesive (not sure exactly what it was) was completely moldy and black.......see my picture. Also, no free wifi?! Good god it's 2013, get it together Double Tree.

15/02/13 | Link | Rating: 2.0
49. P. G.
I had the pleasure (errrr...more like misfortune) of staying at the Doubletree for a week during June 2011.  Let me start off with the good:

1)  The staff are extremely friendly.  Everyone made it a point to say "hello", "good morning", "good night", and they did it with a genuine smile.  The concierges were awesome!  They always opened the door for me and gave me perfect directions when needed.

2)  The hotel is adjacent to the Wang YMCA, and as a guest in the hotel you get full access to the YMCA - cardio and weight equipment, pool, basketball court, outdoor track, and even their classes.  

3)  The "Doubletree Bed"... Doubletree has the most comfortable beds in the hotel industry, in my opinion!

4)  The hotel is less than a minute walk from the orange line subway, and it's also within an easy walking distance to Chinatown, Downtown Crossing, Boylston Street, Back Bay, North End, etc.  

Okay, now it's time for the bad/ugly...

1)  The hotel is in desperate need of a renovation.  I mean, DESPERATE need.  I've stayed at nicer budget motels and hostels.  Doubletree's website indicates that the hotel has "elegantly appointed guestrooms and suites with an impressive array of in-room amenities." Elegantly appointed?  The furniture in our room didn't even match, and the carpet looked like 80s casino carpet.  Everything was old and dingy looking.  Impressive array of in-room amenities?  Are they referring to their 27-inch tube televisions?  Don't get me wrong, I have no problem with a hotel having tube televisions instead of flat screens, but don't claim to have "elegantly appointed" rooms and "impressive in-room" amenities.  

2)  The elevators are soooooooooooo s...l...o...w...  My room was on the fourth floor, and after the first day I realized that it was easier and quicker to take the stairs.  

3)  As a Gold Hilton Honors member  I was entitled to a free breakfast every morning of my stay.  Their complimentary breakfast for HHonors members is quite pathetic.  You are only entitled to "cold" items - breads, pastries, fruit, and cereal.  If you want anything on the hot breakfast buffet you have to pay $5 extra.  I could have stayed at any Hampton Inn or Holiday Inn and gotten a free breakfast WITH hot breakfast items.  This is the first Doubletree that I've ever stayed at (and I've stayed at others both domestically and internationally) that doesn't allow you their full breakfast.  What a way to treat your loyal Hilton Honors members!

4)  Internet was pretty  slow.

Would I return?  Definitely not.

25/06/11 | Link | Rating: 2.0
50. Erik P.
Never been to Boston before...but always have had good experiences with Doubletree hotels. Sadly, this experience wasn't so great.
The location of this hotel is more than a little seedy. The rooms have little to no view...and looked as though they were cheaply upgraded from the standard La Quinta rooms.

02/04/11 | Link | Rating: 3.0
51. Stephanie S.
This hotel is in a great location for walking to the public gardens but I just checked out yesterday and I still feel lime I need a shower. The carpets are disgusting... I stay in a lot of hotels and I get that things happen but holy shit.... I think someone took one on the carpet in my room in multiple locations. The beds are super comfy but the bathroom shower.. also...  a wtf situation. Overall the whole place needs an update and a refresh.  Pretty horrible to be branded a Hilton property, even of Doubletree ilk.

28/07/13 | Link | Rating: 2.0
52. Ashley B.
Average hotel with several perks. The front desk staff was kind and helpful. Of course we received our bottled water, cookies and chips when we checked in. We requested a mini fridge after we realized our room didn't have one and it was brought up an hour or so later free of charge. Our room was very clean and we never had any problems with the service. You have access to the Y right next door, which I took advantage of a few times. The gym is small but there are tons of machines available so it works out. It's right next to the T stop which is perfect for touring the city. It's in the middle of Chinatown but Boston is so small that you walk two blocks and you're in another neighborhood!

The one bad thing is how expensive this hotel is. I know it's Boston but for the price I feel like you could do a quaint little B&B instead. But I came here with a discount through a convention I went to and it made it well worth the price. Also, no continental breakfast if you're planning on saving money that way, but there is a Starbucks attached to the hotel.

20/05/12 | Link | Rating: 4.0
53. Rachele M.
$45 "valet" parking - no one there at 1am. No pkg lot security, but lots of working ladies! Small restaurant, so had to wait for bfast buffet, and then there was no food. Good thing bfast coupons worked at Starbucks. Even the top floor bedroom was noisy. Sure, could be worse, but I expect more from the Doubletree.

18/04/13 | Link | Rating: 2.0
54. Chris C.
Large rooms in a convenient location with easy on site parking. Also tends to be much much cheaper than the Financial District location

28/05/13 | Link | Rating: 4.0
55. Jason F.
Pretty good hotel overall with no major complaints. Yes you have to walk up stairs to get to the check in counter OR take the snail paced elevator to go up 1 floor. The check in cookie was pretty good as well the complimentary breakfast buffet. You can get breakfast vouchers when you book, but do not automatically come with the hotel. Every member of the staff that we ran into was more than nice. One of the guys working gave us a free internet code to use the wireless during our stay. They also have a shared business center if you need to check your email or print boarding passes.

The best thing about this hotel is that it is right next door to the orange line subway stop (Tufts medical center). It is also a 5 minute walk to the green line (Boylston stop). There are plenty of restaurants around the hotel. It is a 2 minute walk to Chinatown. I did not have a problem with a room with a view. One night I heard a fire truck, but it did not bother me -- maybe because I live in an urban area and am used to noise. The person staying with me did not even hear it.

Obviously hotel parking is a joke in the city, so just wise up and take the subway from the airport and walk/subway it around town. Unless you plan on going to the suburbs, there is no need for a car.

18/05/11 | Link | Rating: 4.0
56. Doug K.
The Doubletree is a few steps above places I usually stay at for an overnight trip, but since I was town for a friend's bachelor party and I wasn't making the arrangements, we stayed at the Doubletree.  The Doubletree is in close proximity to major roads, downtown Boston, Tufts Medical Center and the T, so it's easy to get to and around from the hotel.  As for the hotel itself, it is a nicer hotel, with such perks as a free cookie upon checking in, daytime access to the nearby Wang YMCA for working on your fitness, Wi-Fi for working on your Internet and a breakfast for working on your hunger.  The rooms were clean, but nothing spectacular.  Service was good by the desk clerks, but since we were in the heart of the city, the only parking option was valet, and that wasn't cheap.

07/07/13 | Link | Rating: 4.0
57. Henrik C.
Had to attend a function in Boston and thought the Double Tree would be a great place. The hotel is located next to China town and just next to a T-station, so convenient for transportation and within easy reach of many downtown locations.

The rooms are of good size and have great beds. Very comfortable and comparative large. The TVs are old style and the associated cabinet was not made in this century.

The front-desk is efficient and quite knowledgeable. The bell boy is not the fastest person we have seen.

The bar and the restaurant has *VERY* slow service. Also the breakfast is of the greasy kind. The selection is not great and it is not healthy. I would go next door to the StarBuck for breakfast next time.

The beds are great, and the location is really good. If they could get their service to move a little faster this could be a great place.

04/06/11 | Link | Rating: 3.0
58. Helen L.
Why is the lobby on the mezzanine? You walk in and there is a little table and shoe shine service but you get so confused because you have to go another level in order to check in. They have the chocolate chip cookie upon check-in and really have side items in case you forget anything (very helpful).

The location cannot be better with the subway down the way, the hospital across the street, many many food and dessert options all within walking limits.

One second level, the front desk is there including the restaurant and bar luring you. The fish tank and couches makes a good partition between everything happening on that floor.

I'm not sure why but this place reminded me of Confucious Plaza in NYC. Maybe it was the carpeted hallways. They had somewhat aged furniture and beds but the sheets and pillows were great. They NEED to change the desk chair. I was afraid to sit on it, honestly. As usual, there were not too many outlets. The fridge in the room was a plus if you had left over foods. There is something about the hotels in the area, the showers are really shallow and small.

15/04/11 | Link | Rating: 3.0
59. John R.
I stayed here recently and reserved a room on a "high floor", which costs more than non-high-floor rooms. Folks, don't let this marketing gimmick fool you like it did me. "High Floor" clearly implies room-with-a-view. However, there are only 6 floors in this hotel, a hotel which is surrounded by taller buildings. My room was in the back of the hotel and faced a wall of windows. That's all I saw, no exaggeration. So this review gets a knocked-down rating because of deceptive and less-than-honest marketing practices.

The room itself was just your typical basic hotel room. There was nothing spectacular about it. For breakfast, don't pay for their $15 continental (ie: muffin, banana, etc) breakfast. Do what I did and leave the hotel for a real breakfast for half the price.

There's one thing, however, that Double Tree has never failed me on: chocolate chip cookies. Be sure to get your cookies at the front desk.

Happy travels!

19/09/13 | Link | Rating: 2.0
60. Jason M.
I stayed here recently on a business trip (Feb 2013).  

Good - Close to Chinatown and Tufts Hospital.  A fair walk to historic Boston.  I paid about $150 for a Tuesday night stay.  Lobby was clean, with a small bar. Buffet breakfast in the morning and Starbucks downstairs on the street level.  The check-in cookie.

Bad - Normally when I stay at a Hilton property, I don't usually pay for WiFi due to my status.  I'm not sure if my status dropped or they upped the requirement, but apparently Silver doesn't get you free WiFi (Marriott it does).  It is $12.95 per night.  I declined and used my aircard and cell instead.  The street noise was noticable pretty much all night.

I probably will look elsewhere when staying in Boston again.

21/02/13 | Link | Rating: 3.0
61. Jennifer C.
Comfortable and clean hotel, the 3-star overall rating is about right.

On the downside, the lobby and restaurant (Wisteria) seem a bit outdated and unappealing. It's dimly lit, there's a funny stench, and though the service was efficient, the staff didn't seem too enthusiastic which was a slight turn-off. The bartender however, was great!

On the bright side, however, the location is great. South Street train station is less than 10 min away, Chinatown and Tufts university are basically across the street, and Newbury St, the Public Park are fairly close as well. We were able to walk to all the sites we wanted to visit thanks to the proximity of the hotel to those areas.

Another plus was the signs posted in the hotel indicating that they were going to commence major asthetic overhauls soon, so that was quite promising. The room itself (we were on the 6th floor-highest level), was clean and a bit more contemporary than what I had expected based on the look of the lobby. It was a nice surprise. The beds and bathroom were spotless and we had an ample amount of fresh towels and quality toiletries (Neutrogena products). Hopefully they upgrade the tv sets next, b/c they use the bulky tube TVs. It would definitely help to have a nice flat-screen and move in tandem with the times.

The best and most glorious aspect of the Doubletree, is as many folks who stayed before me have effusively stated, the complimentary chocolate chip cookies! These are given upon check-in, all warm and ready to devour. It's so incredibly delicious that I and my friend, each took home a tin of cookies for our respective families. Thankfully the Doubletree is wise enough to sell them.

If you are seeking a quality 3-star hotel, and you've got a sweet tooth, then this Doubletree is the place for you.

20/05/09 | Link | Rating: 3.0
62. Rob K.
To save yourself from further ridicule about the rooms being outdated, I would completely remove the cassette/cd combos. Although it's a nice touch, I don't think anyone is going to lodge a complaint because the room is missing a cassette player. I think people left their MC Hammer mix tape at home this time around.

After a good laugh, you will soon get over the decor and focus on the generous size of the suite. Not to mention the convenient location, plus the two flatscreen TVs, two free cookies at check in, and two doors to the bathroom. Quite the coincidence, eh, Doubletree?

18/07/12 | Link | Rating: 3.0
63. Jennifer P.
Hotel was in a great location. right outside of the T stop. Walking distance from bars and restaurants. Very clean and spacious. I would def stay hear again if I visit Boston in the future.

31/07/13 | Link | Rating: 4.0
64. May N.
Decent basic hotel in Boston.  I booked through a 3rd party site expecting a king sized bed, but ended up with 2 doubles.  The staff was very friendly and welcoming offering a warm chocolate cookie with walnuts upon check in and a goodie bag to HHonors members.  Every time I walked back into the hotel, the staff greeted me warmly.  The room was small, but respectable for Boston and colors/decor were dated.  It had comfy beds, thick comforters, a desk, and flat panel tv.  The bathroom with tub and toilet were clean with a single sink and lots of counter space.  Lotion, shampoo, conditioner, and bar soap were offered and the front desk could be called for complimentary shower caps, razors, and toothpaste.  There is a restaurant/bar on the lobby level and you have access to the adjacent Yang YMCA which includes an indoor pool, classes, and gym equipment.   Wireless internet was about $13 daily.  

A couple of times I saw large Greyhound-type buses out front with groups of athletes or tourists, but I didn't find the hotel noisy or difficult to sleep in early and get up early for work meetings.  It is located next to the Orange Line Tufts Medical Center T station and across the street to TMC itself.  The location is walking distance to Boston Common, Chinatown, the Wang Theater, and some pretty swank restaurants.  With parking at $40 daily, would definitely recommend walking or using the T.  Pretty expensive overall.  If I had to pay for myself, I would've stayed elsewhere.

22/11/12 | Link | Rating: 3.0
65. Josey W.
Overall a nice place. When I booked it, the advertisement touted it as being in Boston Commons. Not really! It's more like Chinatown and to get to Boston Commons (about 4-5 block walk) you have to pass through some seedy streets. Especially after it got dark, I spotted a couple of ladies of the night and some street thugs but there seemed to be Boston Police officers standing every couple of corners through these areas so I felt a little better. In walking distance to everything though.
The hotel staff were five star all the way, they were so friendly from the doorman to the reception, they were sooo great! Upon check in we each received a WARM chocolate chip cookie. Big plus! He also gave us great directions on how to get around the city and showed me the map and how to take the subway to the north end. It was short enough though that we walked it. He even punched in a code on my phone so I could get free wifi which was a plus since they normally charge a $12.95 fee.

The room was on the smaller side and our view from our window was of a brick wall and a control room. Weird but it looks like it was only our 2nd floor wing set of rooms that had that. And I did make this reservation 3 days before so I know my room was probably the last ones they fill up. No biggie, not much of a view person myself.  I gotta say though, the room was spotless and my husband and I are clean freaks. We couldn't find anything that was dirty. Kudos to the cleaning staff!
Overall I would stay back here again because of the staff friendliness and the cleanliness. Good job Double tree!

03/08/13 | Link | Rating: 4.0
66. Artemis S.
Great location. Close to tufts med center train station and Chinatown. Chocolate chip cookies are AMAZING! The room is a bit smaller than I expected. The sink in the bathroom had a problem with water going down so I saw something that I wish I never did, but the people were helpful after I called. Generally a good hotel.

04/01/14 | Link | Rating: 3.0
67. Monica F.
If you're traveling on a budget....or let me rephrase that.. If you'd rather spend your money on good food and drinks and shopping -- and the hotel is mainly for sleeping....Don't think twice about the DoubleTree Hotel....

It's not as expensive as the other hotels in the area, and the location is convenient to the Orange Line subway..and practically such close of a walk to the parks, even downtown crossing, to Cheers, Chinatown...etc.. etc.. or maybe we're just not lazy walkers. We walked a lot from the hotel...and back. It was awesome.

Checking in from a redeye flight (5am) was of luck, as they had a room available for us to zone out quick. The staff were friendly, and I will never forget Chris, our super awesome bartender who generously filled me more than enough in my glasses of wine.

The room was decent. We had a room with a king-sized bed overlooking Washington Street. The bed was comfortable and there were 6 fluffy down pillows.

The closet had enough hangers to hang our coats in, and the TV had pretty decent channels; which helped us falling asleep at night...

The only con i have is... the internet connection at the business center was extremely slow.

16/02/11 | Link | Rating: 4.0
68. Jeff J.
I think this review will sound similar to many of the other 3 star reviews.  The location is superb-- right next to the Tufts Medical Center T stop on the orange line.  The other standard features are all there for a typical DoubleTree.  My gold status was acknowledged with a gift bag.  I will say that securing late checkout was a little more arduous than I expected.  The first lady I spoke to would only give me 30 extra minutes.  The second person i spoke to finally agreed to a 2 pm late checkout after some haggling.  

It's a pretty dated interior, but nothing is amiss.  Also, for elite members, there is no executive floor.  The free continental breakfast for gold members is a little misleading as it occupies the same area as the hot breakfast.  Do not accidentally take some bacon, because the hotel WILL charge you $5 extra for eating hot food.  They really ought to keep things in separate areas, or at least partitioned off.

06/01/12 | Link | Rating: 3.0
69. Diane K.
Location, folks! This is in the heart of Boston and it's not too pricey (well, except for parking). The rooms are small, but you've got what you need. Centrally located in Chinatown and the theatre district, close to the park and beginning of the Freedom Trail. A hop, skip, and a jump from everything you would need on a tourist vacation.

06/04/13 | Link | Rating: 4.0
70. Melissa M.
We booked a reservation with Doubletree for the night of 4/12. My husband and I were seeing Brian Regan at the Wilbur Theatre, and this hotel was in close vacinity. Since we were expecting warm weather that weekend, I called the hotel on the evening of 4/11, to request an early check-in the morning of 4/12. I was told that would not be an issue, and they would put the request in. When I woke up the morning of 4/12 to get ready to head to Boston, I saw a missed call from the hotel. The person I spoke to had changed my reservation to 4/11 (the same day I called) instead of putting in a request for an early check in on 4/12. The hotel then billed my husband and I as "no shows" and cancelled our reservation, leaving us with NO hotel for the night of 4/12. When I called the hotel to express my disdain in them, and their customer service, I was directed to the rudest person I have ever dealt with on the phone. I have truly never been spoken to in such a manner. I was told the reservation was going to be cancelled, yet I just checked our amex bill, and they billed us nearly $400 as a "no show". Thankfully, we have American Express, and I just charged this back. Please do yourself a favor....DO NOT stay at this hotel. They screw up your reservations, and then charge you anyway, with NO remorse! Truly a dissappointment, Doubletree. You should be embarassed of yourselves.

28/04/14 | Link | Rating: 1.0
71. Stephanie W.
This hotel is alright but we only stayed here for one night. They give you HUGE chocolate chip cookies and water bottles when you check in!! It's also conveniently located by Tufts Medical Center and Chinatown and a short walk to downtown Boston!

The rooms are a little outdated but not that badly. The only concern I had was that I wanted to use the gym and they told me that it was part of the YMCA but you have to walk through the sketch rooftop track that isn't well lit and go into an elevator so I decided to not go to the gym.

The staff is very friendly as well!

11/06/12 | Link | Rating: 3.0
72. Sharra C.
I spent a lot of time researching hotels in Boston prior to my stay. Other hotels were rated higher, but the Double Tree met the criteria that mattered.

A few of my girlfriends and I were visiting the city for the first time. We wanted something clean, affordable (we were NOT planning on spending a lot of time in the room after all), good location, and SAFE!!!

We took the red eye and arrived at our hotel at 6:45am. Our reservation was not yet available but we were instantly given a temporary room with a roll away bed. The gentleman at the front desk provided us with a map and a ton of recommendations!

Our room was clean and spacious and everything was within walking distance. The only downsides: 1) our room faced the main street and if you forget to close your window before going to bed, it can get pretty loud once the near by clubs get out and 2) there is not a pool inside of the hotel. The hotel is connected to a YMCA but I do not recommend going there to partake in their pool/hot tub.

I would DEFINITELY stay here again on another one of my weekend getaways.

06/04/12 | Link | Rating: 4.0
73. Mathew N.
While nothing is entirely wrong with this hotel, it is definitely the worst Doubletree I've ever stayed at.  Little things, like a toilet that doesn't work unless you jiggle the handle even after reporting it not working on the first day, the unsightly hamper left out in the hallway outside your room, the small and slow elevator, the placement of the lobby on the second floor with no signs to direct you make this a less than impressive stay.  

What the hotel has in its favor is that it is right next to the orange line and it's centrally located so that it's only about a mile to Fennuil Hall, Boston Common, and Copley Square.  We were able to walk almost everywhere and take the T everywhere else.  

The neighborhood appeared safe even after dark.  I wouldn't stay here again but if you decide to, expect something more akin to a Best Western than other Doubletrees in big cities you may have stayed at.

29/07/12 | Link | Rating: 3.0
74. Ashley G.
The hotel overall was very nice however expensive.  A basic breakfast costs $19. However my biggest complaint is that housekeeping shows up at 9 am. Im on vacation I want to sleep in!

28/09/14 | Link | Rating: 3.0
75. Brian K.
Come for the location.
Come for the welcome cookies.

LOCATION LOCATION LOCATION. It's right by the T (orange line). Absolute steal. If you can get this place for under $150, you just scored.

The hotel is a little dated.

27/03/12 | Link | Rating: 3.0
76. Fat S.
Terrible service and a staff that has no clue what is going on in their own hotel and neighborhood. If you want to be annoyed when they tell you the bar and restaurant opens at 530 and no staff shows up until six. Stay here.

10/01/14 | Link | Rating: 1.0
77. Jessica M.
Decent hotel, shitty valet service.  My family and I drove a rental car to get to the Doubletree, and their valets took the car and kept it for us.  We were informed near the end of our trip that something on the car had been damaged.  One of the car's mirrors had been completely smashed.  They didn't feel the need to tell us this until we had a flight to catch in just a few hours.  They gave us their information and told us they would pay for it.  When we dropped the rental car off again, the rental company told us they would contact the doubletree valets. However, they were not able to get in touch with the valets using the information they provided, and the valet service still has not paid for this.  It's been over 4 months.  My family's insurance finally ended up just paying for the damage. The fact that the valet service damaged our rental car and never paid for it is absolutely ridiculous.  The rest of our hotel stay was pretty good, but I really can't look past the awful valet service.  Even though I believe doubletree uses a private valet contractor company, it's still their responsibility to make sure their valets have their shit together.  If you stay here don't trust your car to these people!

27/11/13 | Link | Rating: 1.0
78. Jerry X.
Expensive parking

05/04/14 | Link | Rating: 4.0
79. Michelle M.
Decent and no frills hotel in Boston.

This Doubletree is convinent, which I like for being a tourist and all. There is a Starbucks inside the hotel (sweet!) and also a bar and restaurant if you don't want to venture far at night. The Orange T line is also only about a 2 minute walk from the hotel. You also have access to the YMCA to work out in if your heart desires. Staff is nice and friendly and always seem to be in a great mood, even at 11pm at night. Score!

Overall, this is a decent hotel that I would recommend to anyone. On a side note, it is also accross the street from Tufts Medical -- you know, just in case you get sick or hurt, you have easy access to the hospital.

Cheers!

27/07/12 | Link | Rating: 3.0
80. Beginning P.
Decent hotel. Stayed here using Hilton Honors points. Treated well by the staff, especially Albion, but the property is overpriced for the quality and class of hotel. Lowest rate on all websites was between $300-$350, which says more about the inflated Boston hotel rates.

Again, Albion is awesome.

19/11/13 | Link | Rating: 3.0
81. Brendan T.
Solid location within walking distance to South Station  Chinatown, the  Theater District as well as The South End, quite likely the best restaurant hood in Boston.  Apparently this used to be a city high school.  The place is clean and modern feeling, albeit a bit cold and soulless.  Nonetheless was quite satisfied with the accommodations when I was placed here while working in town.  
The legacy of the neighborhood once known as the "Combat Zone" lives on in little details like a room key being required to access the restrooms in the lobby, presumably to keep the riffraff from off the streets outside out.

22/10/13 | Link | Rating: 3.0
82. Emily T.
The DoubleTree was awesome (and dangerously tasty).

For one thing, the room was a steal (Priceline Express deals $120/night). My friend and I split the cost, and that just about equated to the price of a night of stay at the hostel. Crazy!

The concierge desk was friendly and helped my friend and I plan our routes and destinations. Additionally, they did not fail to offer us a cookie with every inquiry and visit to their desk. Please keep in mind that each cookie, though warm and gooey, is over 300 calories (dangerous if you're planning on indulging in all the creamy chowdas and lobster rolls around the city).

It was conveniently located next to everything. Walk a couple blocks to the T (subway) and you have easy access to anywhere in the city. Feel like taking a walk in the hot, humid summer? It's ridiculously close to China Town, Little Italy, Boston Commons, Granary Burying Grounds, etc.

I have no complaints about my stay here. I would stay again if the opportunity arises!

03/08/13 | Link | Rating: 4.0
83. TC W.
Pretty weak 4 but all in all my stay and my room were a pleasant surprise. (Room 411 I think).

So this was a business trip where I started at the Westin Boston Waterfront, moved to the Ramada down the street with this being my final hotel for this stay.

The worst part of the hotel may have been the super small bar (but at least they had one).  Or the lack of a view (I may have just got a viewless room). Other than that...

The wifi was blazzzzzing fast. I use slingbox as my guinea pig when it comes to wifi speed and it streamed flawlessly. This rarely happens honestly. Westin was slower and I will write a Ramada review soon, but lets just say I was pleasently surprised. The tv had a massive amount of channels and the bed was silly comfy.  The train stop is within 7min walking distance.  The breakfast was good too, but the service depended on who was cooking. Some people were nicer than others.

1/2
-view
-negative attitudes at bfast
+great front desk staff
+flatscreen w lots of channels (all the ESPN's)
+super wifi
+comfy bed

24/08/13 | Link | Rating: 4.0
84. C J.
Bad: wasn't cheap, my room deal did not include free wifi access (in the room) or continental breakfast. Food and drink in the hotel are also pricey, so I would recommend eating/drinking elsewhere.

Good: the rooms are clean, the staff are polite and informative, near a subway, and an easy walk to some good areas.

Unless you get this for very cheap ($100 or less), I wouldn't recommend this hotel.

31/03/14 | Link | Rating: 2.0
85. Jerome W.
Everything was great.  No issues at all with comfort, customer service, or location.  Would definitely stay here again.

27/10/14 | Link | Rating: 5.0
86. Angie S.
This hotel is very nice. We stayed in an upgraded room on the Hilton Honors section, and loved it. The room was huge, comfortable and included a lot of nice amenities (free cookies, access to the YMCA, nice in-room toiletries). Only downside is the expensive overnight parking ($46/night) and no free Wi-Fi.

28/10/14 | Link | Rating: 4.0
87. Vallerie C.
A very weak one star. The hotel was run like a frat house. The valet service was awful. The valet changed my radio station and changed the controls on my vehicle around. When he started my vehicle the following morning it was 28 degrees outside and he revved the engine of my brand new Mercedes, put it in drive, and pulled it forward. He did not let the vehicle properly warm up before moving it.

The room was nice and clean. When my husband and I returned from our evening out a woman and her (I assume) boyfriend were fighting in the hallway around 1am. The young man proceeded to urinate in the hallway while yelling at her and told her he was going to urinate in the hallway because he couldn't find his room key. I called the front desk and they immediately responded. Around 3am a woman and her husband were fighting in the hallway, screaming and yelling. Other guests gathered in the hallway to witness this domestic dispute.

When my husband and I brought this to the attention of the manager while we were checking out she said the police were called and one of the gentlemen were arrested. She comped us our valet parking but that was it.  I do not recommend this hotel for anyone over the age of 21.

01/01/14 | Link | Rating: 1.0
88. Daniel B.
I enjoyed my stay here.  The room was spacious and the bed was comfortable.  Because I was leaving town 8 hours after my checkout, I was extended a complimentary 2 hour, late checkout.  The hotel bell service also kept my luggage until I needed it again for travel.

10/05/14 | Link | Rating: 4.0
89. Dan H.
Great hotel. Recently remodeled so the beds are excellent.  Andrea (cute redhead with the Tx ties) assisted us with our every need. Great location for walking just about everywhere you want to go.  Note: this hotel is not on the water so if you want to wake up to that everyday, this isn't the place.   We loved it though.   Lastly. The horror story about rooms 262-3-4 etc is true.  We stayed there our first night.  If your there for 1 night I wouldn't bother changing...If longer ask for reassignment.

30/07/14 | Link | Rating: 5.0
90. SH K.
I paid through the nose for the 3 night stay (USD320 a night, booking 2 weeks before the stay). Not sure if this is the norm or because it was during the weekend with several sports games in town.

But location's really good, and no complaints with the room at all.

04/11/14 | Link | Rating: 4.0
91. Tom N.
This place gets mixed reviews from fellow Yelpers, but I really enjoyed my stay here.  I stay at Hiltons a lot, so my standards are fairly high. The rooms were excellent, with clean room and more importantly, clean bathrooms.  It's a little noisy due to the proximity to the medical center, but overall, not bad.  But the staff was fantastic!  They were extremely accomodating and very cordial, even though the place was packed.  

Overall, a fantastic experience.

20/10/14 | Link | Rating: 5.0
92. Tracy N.
We weren't sure where the valet parking was however the bell-hop was more than welcoming  and gave  us directions (located beside the building, and has an avg. Cost per day of 42$). After parking, w were greeted by the front desk with cookies and water and then traveled up to the 6th floor to enter a newly remodeled room.

This space was large with modern decor, a 42inch flat screen mounted tv. The bathroom was well lit with a cool night light inside the wall to help you not stumble to the toilet in the dark. My only complaint was regarding the showers, as it is a single standing shower with a floor that looked stained and only a small soap dish that held nothing more than the bar of soap supplied. The towel supply wasn't sufficient either. For two ppl we received one hand towel, two body towels, and two wash clothes.

The location of this hotel is right next to the T which is great for getting around the city! Note that the hot breakfast provided at the inside restuarant- Wisteria was nothing special and had not so great service.

Overall it is a decent place to stay for a few days!

08/05/14 | Link | Rating: 3.0
93. Katie R.
We booked this hotel initially for a 10 night stay since my mother was going into Tufts to have open heart surgery. There were a few issues and she wasn't able to be released as expected; when we requested to have two extra nights we were told there was nothing to the hotel could do. The girl behind the counter barely gave us 2 minutes to explain our situation before we were dismissed and she began speaking to the individuals behind us. We went to the Courtyard Marriott one street over and they helped us immensely and were able to get us a room for the two extra nights. I will never return to this Hilton. The staff is rude, it's overpriced and extremely noisy at night.

If you are planning a stay here for leisure, it's a decent place to stay, clean. But if you are planning to stay here due to a family member being at Tufts, go elsewhere. The Marriott is cheaper, offers free wifi, cheaper breakfast options and much more helpful staff.

26/07/14 | Link | Rating: 2.0
94. Paulina K.
This hotel has exceeded my expectations. We are staying in Boston for the weekend to do some sightseeing and exploring, and it is so easy to get just about anywhere - there is a subway station less than a block away. We got a great rate for the room, and being Hilton Honors Gold members, were upgraded to a suite. Hilton also threw in some strawberries and champagne on our first night, as we were celebrating our anniversary - kudos! Breakfast was included every day, and included a choice of the continental breakfast they serve in the lobby, or coffee and a pastry from the Starbucks downstairs. In our room, we had a mini-kitchenette, with a fridge, microwave, and Keurig coffee brewer. The room and bathroom were super clean and the hotel staff was very friendly and attentive. I believe the hotel was renovated in the last year, and the decor and furniture was pretty modern. We will definitely stay here again on a future trip to Beantown.

We did, however, have the same experience with the fire alarm as the reviewer before us - we stayed the same weekend as them. The alarms went off in the middle of the night and woke us up, instructing us to leave the building (mind you, it's December - really?). It was quickly determined that this was a false alarm, so we stayed nice and warm in bed. Their system works very well and is very informative. I'm giving them five stars because this isn't the first time something like this has happened to me; I stayed in Miami with a different hotel chain, and had the fire alarm sound in the middle of the night. Things like this happen, and it certainly did not affect my overall experience.

15/12/14 | Link | Rating: 5.0
95. M. Christina T.
Our stay was from Fri.-Sun.; $109 per night+tax/$46 per night for valet parking.  We chose to stay here bc it was reasonably priced compared to the other hotels.  

Location was central: walking distance to the subway.  Areas within close proximity: Chinatown, Financial District, and a 15-minute walk to Quincy Market/Faneuil Hall/Freedom Trail.

There was unforeseen circumstances that prevailed during our stay; the fire alarms were set off.  We were informed; it was really out of their control.  However, this did not occur once but the alarm set off 3 times (1st-an hour after our arrival and twice in the middle of the night...at least we know the alarms were working).  It was as if we were in a club; imagine strobe lights blinking on/off continuously.  How would one feel afterwards?  You tell me.  At the end of our stay we were asked (mind you we are not ones who complain but this prompted us to let them know).

Here's why we are giving this hotel 5-stars.  We were understanding after the first occurrence, though it was annoying because we were trying to take a nap after driving for 4.5 hours before going out to dinner.  The real issue was when the alarm went off in the middle of the night waking us up from sleep and turned our room into an impromptu disco for several minutes. It again went off several minutes after stopping and basically ruined our first night's sleep. This whole ordeal caused us to get a late start to our day because of the lack of rest. We  decided to inquire with the front desk to voice our displeasure and be reassured that this would not happen again for our last night's rest. We were given an explanation for the excessive false alarms and were compensated with a free breakfast. To be honest I wasn't satisfied with this but I didn't want this to ruin my short stay in Boston so I just accepted so I could finally start my day.  Upon checking out, I again was asked about the stay and decided this was the time to voice my concerns. I simply said that everything was wonderful except for my first night's stay and humbly asked for additional compensation for my parking which they did.

Overall the hotel was great but what prompted this 5 star review was the customer service. They really want to make sure that your stay with them is the best that it can be and if not, try to find ways to make it nothing but that. Special thanks to Albion, Ersela, and Evaldo who all went well beyond to help make my first trip to Boston amazing. AND...I forgot...the cookies were DELICIOUS!!!

14/12/14 | Link | Rating: 5.0
96. Marylisa S.
Great room. Very clean and modern. Super good breakfast buffet and made to order omelets and waffles.  Amazing cookies at check in.  In theater district but still close to Boston Common.

29/12/14 | Link | Rating: 4.0
97. Deborah P.
Convenient location with a T stop right outside the door and just a short walk to Boston Commons. Negatives? Food service. We had an absent waiter who failed to bring our breakfast check so we just left cash. One night at the bar the bartender was the only one working so no one in the lounge received table service and we had to saddle up to the bar to get drinks and food. There was the fun 2 am fire (false) alarm. I got a good rate ($169/night) so I would come back again at that price, but not for more.

14/12/14 | Link | Rating: 3.0
98. Nicole W.
Had a wonderful stay here for an anniversary party in Boston. The hotel has a great central location to Boston areas of interest. Easy access for the T and taxis. I also really enjoyed the bag of treats they gave us at check in. The cookies were delicious. We stayed on the hilton honors floor which had a nice VIP feel to it. The costumer service could not have been better.

27/12/14 | Link | Rating: 5.0
99. Brandi K.
I'd like to give 3.5 stars, but since that's not an option, I'm going to round down. This hotel is in a perfect spot for wandering downtown. It's right on the subway line and walking distance to almost anywhere. We did a loooooot of walking! The hotel itself is presentable, the lobby was in a constant state of construction or minor repair. The bar was neat and had a nice selection of beverages. The room was comfortable and pretty typical for a Hilton brand hotel.

My mom is a Platinum Hilton Honors Member. We were on the 2nd floor down a series of hallways, and once you went through all those hallways, there were stairs and more hallways. It was absolutely absurd to have stairs and no elevator with super heavy luggage. We complained to the front desk so they comp'd breakfast.

Breakfast, which should have been complimentary anyway because of our Honors level, was $22/ person. Powdered eggs, though they did have an omelet station, and your basic continental breakfast buffet. I've had much better for free at Aloft locations!

Overall, I'd probably stay here again, but would make sure I was given proper privileges for the membership and see my room before committing. Fortunately we didn't spend much time in the room as there is so much to see and do in the city.

05/08/14 | Link | Rating: 3.0
100. Nanette H.
We made a reservation at the Boston Doublettree in the Fall of 2014.  Due to circumstances beyond our control we need to cancel 2 of the 4 nights.  The revenue/reservation manager will not allow us to do so with out converting the rate to almost a rack rate.   They now expect us to spend almost the same amount of money for 2 versus 4 nights.  We are still within our cancellation time frame AND there was no minimum stay requirements at time of booking   We are also Hilton Honors and HGVC owners.  Their reason is that it is their busiest time of year.  Travelocity or not the hotel has been very disappointing.   They couldn't even reply to my complaint on a timely basis. Shame on you managers at Doubletree.

01/04/15 | Link | Rating: 1.0
101. Dan R.
What a great hotel. It's located in a busy neighborhood so all night long you can enjoy the sounds of the streets in your room. Parking is easy, there is none so be prepared to add another $40 to your room cost.
Did I mention free breakfast? At 7:30am their tiny dining room was full, they generously offered to serve me breakfast in the lobby. That's just how I hope to be treated at a $350 a night hotel.
On checkout the normal hotel policy is not to give the customer a paper receipt. When I went to the front desk to ask for one there was no typical how was your stay. I guess they are aware of what they offer.

20/11/14 | Link | Rating: 2.0
102. Eric C.
I always stay at Double Tree's when I can, about 95% of the reason is for the cookies!!!  This Double Tree is no exception.  Located by Tufts Medical Center, Chinatown, the Theater district, and just generally downtown it's a great location for folks visiting the city.

During our stay we did just about all of these things; grabbed food in Chinatown, saw a show, and walked a good portion of the Freedom Trail (luckily there was no need to explore the Hospital).  

Not too many things to write home about, a fairly standard stay.  I can't speak of the price as I was part of a large group and we had a nice rate, free wifi, and fridges.  The lobby is a bit awkward with the front desk on the 2nd floor.  So you can either carry your bags up a flight of stairs or there's very hidden elevator that no one seems to mention to take you up the one level if you don't like stairs.  There's a hotel bar much like every other: closes early and expensive drinks.

They should have nut-free cookies so everyone can enjoy (except gluten free folks, but I'm sure that trend will be over in another week or 2).  I know I've seen this at other Double Tree's but this one only had the cookies with nuts.

29/12/14 | Link | Rating: 3.0
103. Mafe R.
Stayed at this hotel for 3 nights. The physical location is ideal; in downtown, train station is near by, friendly service, decent room service (got snowed in one night) and clean rooms.

Just a few downers:

1. The toilet in our room, once flushed, it ran constantly and wasted water.
2. All vending machines, except for the one on the 5th floor, were broken.
3. I know we didn't pay for a view but there's construction equipment right outside our window and can barely see outside.
4. Smoke detectors had paint tape over them (not a HUGE deal).

09/02/15 | Link | Rating: 3.0
104. Kinjal S.
Stayed here for 3 nights on a recent visit to Boston

it's a great location to stay in if you're visiting Boston and want to explore. It's quite central and less than a block from the Tufts Medical center stop on the Orange line.

The staff here was extremely helpful and friendly. A special shout out to Touriya. She made sure our needs were taken care of.

Like any other big city, the hotel rooms are not as spacious, but they were clean.

The best part!!!!! We got fresh warm cookies in the morning! Yuuuummmm,..... my inner cookie monster didn't wanna leave DoubleTree, hehe!

25/06/14 | Link | Rating: 5.0
105. Rachel N.
I had an interview at Tufts so I wanted to choose a hotel that was walking distance to the school. Little did I know it was oh so close to the school, literally a 5 minute walk, and I walk slow in heels, too.

The hotel is near Chinatown, so it made it very convention for us to grab Asian food! My plans to walk 1-2 miles to various food spots were spoiled by the outlier week of horrible, random cold, windy weather so Chinatown was paid frequent visits. It's also perfect location for me to walk almost everywhere! Faneuil Hall/Quincy Market, ICA, Prudential Center, Boston Commons, Commonwealth Avenue, literally everything. Although my legs took an hour to thaw when returning to the hotel, the location made it convenient for me to continue to want to walk everywhere!

Upon checking in, they gave us each their famous Walnut Chocolate Chip Cookies. Fresh and warm with the perfect texture! They're obviously very proud of their cookies as the treats were also the theme for our hotel keys.

Amazing service! When I was studying 15 minutes in the lobby before I had to head out to Tufts, a man serving breakfast came up to me to ask me if I wanted any refreshments, so considerate and nice!

Also, my room service button on the hotel phone wasn't working, so I contacted the front desk, which after a few tries, finally got a hold of the kitchen. The desserts were phenomenal.

Overall, I would love to stay in this hotel again if I had the opportunity to visit Boston again!

20/01/15 | Link | Rating: 5.0
106. Philip M.
My partner and I are here for a week for the ACP conference.

The hotel was a designated sponsor of the conference. The location is excellent. Adjacent to Tufts Medical and a T station.  

We were able to easily walk all over the Boston area from this hotel. We walked the Freedom Trail easily from this hotel.  I travel frequently for my job so we used points to pay for our entire stay.

Sean at the front desk was great!  We were immediately greeted and welcomed with a gift bag with water and cookies.

We stayed in room 545.  The room is clean and updated with new furniture and fixtures.  Noise was moderate and not much of an issue.  Other reviews had issues with noise but it must be considered this property is in a dense urban area AND next to a hospital. Yes, we heard the ambulances but the noise was never a deal breaker for us. Most other hotels will have similar noise issues. Be smart and always travel with ear plugs.

Yeni, our morning server for breakfast was kind and helpful every day. The woman that cleaned our room was awesome.

The staff was excellent and provided us with great suggestions for sightseeing and dining.

Hospitality is a 2 way street. The conference brought in 6000 + attendees from 54 countries.  This hotel easily had 300 attendees.  My partner and I were quite surprised at the number of customers that left no tips for the restaurant staff, doormen, etc.... Having worked in the service industry during my younger years, I know the importance of tipping and facilitating a positive experience between myself and employees.  Other customers observed my partner and I receiving excellent service while they had a different experience.

Two men that sat adjacent to us every day at breakfast complained incessantly about the service but never once made an effort to tip or smile or engage the staff in a positive manner. These men were just 2 of dozens of foreigners that we observed treating the staff like slaves and never leaving a tip.  Take other reviews with a grain of salt, learning local etiquette for tipping goes a long way.

Even if we had to pay and not use points, the price/value/ location factors make this place a solid value.

We would stay here again!

01/05/15 | Link | Rating: 5.0
107. Cathy H.
Not a bad hotel by any means. Personally, I just have a hard time with the expense/value ratio. It is super expensive and just not that special.

The rooms are clean and nice, and the location is great for walking to most areas in Boston. The layout is a little odd with the elevators, but overall its fine.

Oh, and Hilton Honors Gold & Diamond members that get a "free" breakfast- you have to pay an extra few dollars to get the hot food in the buffet. Minor, but just know going into it.

12/05/15 | Link | Rating: 3.0
108. Anna D.
It's been twenty years since I last visited Boston, and I'm glad that DoubleTree didn't disappoint. You're greeted with a warm cookie at reception and the room is modern, artful, and well lit. I like the little that there are a lot of plugs for laptops, iphones and other electronics, a small, inconspicuous room safe, and ample desk space, so if you don't mind the sirens from the ambulances arriving at Tuft's next door, then this is a good choice for a business trip.

I made the mistake of assuming that wifi is included in the price, an option that I unknowingly did not choose.  Hence, upgrade if you're an internet fiend, otherwise, if you're on the main floor, you might be able to get away with syncing in to the lobby's wifi. You'll need the password of the day to do that.

Otherwise, the location is great, being half a block from transit, and right on a major shopping street. Would come back as this was one of the more reasonably priced hotels during a very busy conference.

02/05/15 | Link | Rating: 4.0