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DoubleTree Club by Hilton Hotel Boston Bayside in Boston, MA

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Company Info:

Rating: 2.67

Address: 240 Mount Vernon St, Boston, MA, 02125

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    Comments (55):

    1. Linda C.
    Great, sheets, pillows, shower head, in room coffee (real cream), fresh fruit, cereal, muffins, etc. at the Au Bon Pain and right near the T, very convenient!

    16/03/09 | Link | Rating: 4.0
    2. Dano S.
    Ehhh decent hotel. Probably the red-headed stepchild of doubletrees. I got my cookie and was happy, mostly because I didn't plan on being at the hotel other than passing out after a long day of exploring Boston and a long night of drinking Boston. So it met my needs in that sense. Plus it's close to the T which I ended up taking to the hotel since their shuttle was not very accomodating.

    24/02/09 | Link | Rating: 2.0
    3. Justin D.
    Nice hotel but they overcharge for everything. I have never stayed in a hotel before that charged me to park my car as a guest. Thank you Bayside Doubletree for allowing me to experience that for the first time. They also charge 13 dollars a day for WiFi. Ridiculous. A warm chocolate chip cookie isn't going to make up for that. I ate it but next time you can take that cookie and stick it up your...

    14/11/11 | Link | Rating: 1.0
    4. Kimberly S.
    It gets two stars for being clean...  let me start by saying my wife and I left from Tucson today for our honeymoon.  We booked our room here back in JANUARY! It is now JUNE, six months we had this room paid for.  We LOVE Doubletree hotels and always look forward to our warm cookie.  So, we land at midnight.  Get to the hotel at 1. We are exhausted and just want to go to sleep.  We check in.  Dopey behind the counter informs us that there are no kings left, all he has is a double.  Again our room was booked SIX MONTHS AGO and, PAID IN FULL. I ask if we will get a discount.  He says the room is like booking a king only it has two beds...  my reply was that it is not the same as we now had to cram ourselves into a double bed.  Then he goes on about how we went through a third party blah blah.  Mind you his customer sevice skills equal talking to a child.  No appologies, nothing but his monotone lack of empathy voice telling us basically, too bad.  We get our room key.  Then he gives us NO COOKIE! I realize this is a trivial thing.  But, it is the trademark of this hotel chain.  Avoid this location, they have low standards and do not live up to the Doubletree name.  Talk about a great start to our honeymoon...

    05/06/11 | Link | Rating: 2.0
    5. Ralf T.
    friendly staff, clean room, cute little cafe in lobby, reasonable priced, close to subway ( UMASS )

    04/06/12 | Link | Rating: 4.0
    6. Andy P.
    Things I loved about our stay here:
    -3 minute walk to the T station.
    -Free shuttle ride to downtown and Logan Airport.
    -Free WiFi in the downstairs lobby.
    -Complimentary breakfast of eggs, potatoes, toast, bacon, etc.
    -Free baked cookies upon check-in

    A couple drawbacks:
    -Not the greatest view.
    -No refrigerator in the room.
    -TV is outdated.
    -No NESN network on TV, even though we're in the Boston area!

    08/04/09 | Link | Rating: 4.0
    7. Jeff N.
    Stay away.  The staff are really nice but it's not a doubletree standard.   We arrived early 2:15, but our room was not ready - so we agreed to come back later. - when we came back at 11:30, the king room was two queen beds - they tried to move us to a king room facing the highway but, the air conditioning did not work - and after midnight with a guy in the room taking apart the air conditioner, I cut my losses an went back to the original room - to be moved the next day.  They comp'd breakfast - they don't have a restaurant, just a Starbucks and a hot plate - we waited so long and the food was so bad, I don't think the cat would eat it.  Listen, we got a good rate on Priceline - called the hotel and because I have Hilton gold status they gave us the rate but, it's not doubletree or Hilton quality - it's about as good as a good days inn.

    25/07/12 | Link | Rating: 1.0
    8. Heather H.
    My boyfriend and I stayed here for 2 nights and were less than impressed.

    Pros:
    -Free Cookies
    -Price of room was reasonable
    -Close to freeways
    -Clean Room
    -Comfy Bed

    Cons:
    -$10 a day for parking on their own lot
    -No refrigerator in the room
    -$12.95 for 24 hours of internet in your room PER laptop
    -Au Bon Pain is barely edible (how can you mess up a breakfast sandwich and bagels? They were both nasty)
    -Bathtub drain didn't drain well

    I just thought it was ridiculous to be charged extra for parking since it was their lot (not like it was downtown and owned by someone else) and being charged for internet. By the time you add on the extras, it's almost a better deal to stay at a more upscale area (one that doesn't have the parking and internet charges). You can stay somewhere better and probably pay less or the same.

    28/04/09 | Link | Rating: 3.0
    9. J.T. M.
    For a Doubletree this property is terrible falling way short. It's old and needing an update. Some positives - free airport shuttle, attached deli serving Boar's Head, great location on the bay for running. You can also walk to the T in less than 5 minutes. Not convenient for walking to historic spots downtown, but a quick drive gets you there in no time.

    09/08/11 | Link | Rating: 2.0
    10. Lena A.
    Cheap rate to get to nearby city-center Boston.

    As mentioned by every other yelper, the location is great because you can hop on the freeways within minutes and it's an easy walk over to the T (Boston's local metro transportation system).

    However, this hotel has cheapskate management because they will charge you for basic amenities. First of all, in this day and age, Wi-Fi should be free and available to all your guests and not $12/hour of use. For a dinky hotel in the "outskirts" of Boston, this hotel tried to charge you for every amenity.

    Our room was a room, for the most part it was clean; but when I got out of the shower and walked to my bed (about 50 steps), I looked down at my feet and saw it was filthy (as if I had been walking in NYC without shoes). So I had to grab a pair of flip-flops and walked back to the bathroom to clean my feet - so that concludes the cleanliness of the carpet.

    Since I only stayed one night, I didn't thoroughly check out the supposed amenities; essentially, I do think I got what I paid for. Only next time, I think I am going to fork the extra $40 to stay in downtown Boston.

    11/09/09 | Link | Rating: 3.0
    11. John P.
    This place is a dump! Being a diamond Hilton honors member, i have stayed in a lot of Hilton properties. DoubleTree properties have always been a step up from your basic hotel rooms, but this one would rank down there with a seedy motel room that you stayed in while in college in order to save money. The dingy decor, tattered furnishings, and moldy shower contributed to my worst Hilton property experience ever. I submitted a complaint and was told that the hotel manager would be in contact with me within 24 hours... Shockingly, no contact. I got out of there after one night and moved to a Hyatt property that was nearly $100 less per night and much nicer!

    26/05/11 | Link | Rating: 1.0
    12. Kat H.
    Probably the worst of Hilton I have experienced.  $10 a day for parking?  I could understand if the hotel was in the heart of Boston but come on..... Shower is moldy. Gross.  Not a good vibe here.

    21/09/11 | Link | Rating: 1.0
    13. Chris C.
    As a college student on a budget trying to travel around the East Coast, this place seemed to be the best value for your money when we booked out hotel. It was fairly inexpensive and located very close to the JFK/UMass "T" stop, which made it easy to travel straight into the city. There are other hotels that are cheaper than this place, but from what I could tell they all seemed to be much farther away from any T stops and farther out from the city in general.

    Overall the hotel itself was nice, probably even nicer than what I was expecting. The room was clean, staff was accomodating, and they had an Au Bon Pain on the first floor which ended up being our stop for breakfast while we were there. We were able to drop our luggage off here hours before check-in since our flight came in early in the morning.

    In terms of location: it's good because it's only a 20 minute or so walk to the JFK Presidential Library, and maybe a 6-8 minute walk to the T stop. However, the crosswalks to the T are not exactly the most pedestrian-friendly, and the whole area just feels really sketch at night. It's a fairly deserted area with a large Expo Center located next to it, and we definitely didn't feel that safe walking back to the hotel later at night. It probably also didn't help that there were a few cop cars with their sirens blaring racing in the direction of our hotel when we got off the T. But if you're renting a car, this probably won't be a problem anyway.

    09/11/10 | Link | Rating: 3.0
    14. Saweena K.
    I'm not going to lie, I wasn't expecting much upon arrival...just another mediocre hotel due to last minute reservations.  But during my stay, I had the GREATEST experience with the front desk.  

    We flew red-eye and arrived at the hotel by 8am.  Thankfully, they had one room available for early check-in, but it was a room with double beds - we took it anyway.  I believe it was the assistant front desk manager who was super nice and offered to put us in a room with a king bed if we came back at noon.  We didn't end up changing rooms after all but it was nice for him to offer.

    There's not much around the area so when we got hungry at 1am, we went to the front desk to ask where we should order pizza.  After discussing our options, he goes into the office to grab a menu and comes back with a whole pizza.  Apparently, the staff ordered too much.  SCORE!  He even went to microwave it for us!  What a nice guy....

    I wasn't aware of the complimentary shuttle service to/from the airport and downtown until the last day.  Bummer!  But they did take us to the airport though... saved me $35 on the cab ride!

    I took away a star because there wasn't a refrigerator in the room and the bathtub was begging for some Drano.

    Overall, I was quite satisfied with this hotel.  We were greeted each time we left and came back.  The room was clean and beds are comfy.  It's a short walk to the train station.  I'd definitely consider staying here again on my next visit to Boston.

    02/06/10 | Link | Rating: 4.0
    15. Lorraine G.
    Flew into Logan Airport at 7:25am.  They have free shuttle service from the airport to the hotel so I called for pickup and a van arrived within 30 minutes.  Check-in time is 3pm, but they had a room available so we checked-in early.  Sweet.  

    We rested for about an hour before exploring the city.  During this time we had to call housekeeping because the toilet was overflowing.  No biggie since they sent someone right away to fix the problem and to clean up the mess.  Not sure when they last cleaned the coffeemaker, but it was nasty.  There was stuff floating in my coffee.  Disgusting and undrinkable.

    Check-out was easy.  All I had to do was call the front desk to let them know I was leaving and left the key in the room.  

    My biggest gripe was the shuttle service to downtown and South Station/Amtrak.  To use their shuttle, they require you to sign up at the front desk to reserve a spot.  Apparently they don't check to ensure everyone signed up.  It was obvious some people didn't because there weren't enough seats.  I complained to the driver and got the manager involved.  The manager had the driver make another trip since he verified that I signed up.  Same thing with the shuttle to Amtrak.  Damn Amtrak employees boarded the shuttle like it was theirs.  One of them even had the nerve to tell me the van was only for Amtrak employees.  LIARS.  Not everyone had signed up and the driver made a point to tell them that.  Again, got the manager involved and he found another driver to make a separate trip 10 minutes later.

    Besides their crappy and unorganized shuttle service, there was a T station within walking distance and complimentary internet in the lobby.  The 2 computers available in the lobby were old, slow and only one was functioning properly.  

    Hotel was decent, but maybe next time I'll pay a little more and stay in downtown Boston.

    19/08/10 | Link | Rating: 3.0
    16. Kate F.
    I'm a fan because

    The Doubletree was the cheapest hotel near South Boston/Dorchester I could find ($72/night advance booking, no changes or refunds.)

    The room (#223) was clean (the armchair being the only bedraggled looking item in it, the bed was lovely and fresh and clean, the bathroom was nice and tv had a lot of channels and a ton of movies including some stlll in theaters for the bargain basement price of $15.99 each. Ok, so $15.99 is highway robbery, but if I bought one my first night there, clearly they know the price point their market can bear...)

    The staff was very nice, providing extra warm cookies and a variety of take-out menus when asked, and quickly bringing up a toothbrush when needed (I recommend Alfredo's and Teriyaki House, both were very good delivery options.)

    And about those warm chocolate chip cookies... they are DELICIOUS. It's like an oatmeal cookie and a chocolate chip cookie made sweet love and then invited their mutual friend cinnamon to join them. But a cookie. A warm one. It's a nice touch.

    There is an acceptable but not great sandwichy breakfast place on the first floor. The coffee there is good though.

    The bar in the lobby is small and quiet but comfortable and both bartenders I met were nice people who were not overbearing, or cold.

    When I visit my dad in Dorchester again I will happily stay at the Doubletree. It's close to the T too - and basically inside the JFK memorial library complex. They have a shuttle which we didn't use, but which would have taken us into Boston to Amreihn's restaurant or another locale. Could be a good spot for families visiting Boston, or people like me who need to be in the area and are looking to save a few dollars.

    22/02/11 | Link | Rating: 4.0
    17. Jeff F.
    Stayed here for a night early last week. I echo Heather B's review whole heartedly (except I didn't have any bathtub drain issues), would only add the following for people who care about the internet speed.

    2.09 mb/s down
    2.35 mb/s down

    21/06/09 | Link | Rating: 3.0
    18. Jeremy B.
    This place is disgusting. I am a Hilton HHonors member and have been staying in other hotels within the Hilton chain for the past month straight here in the area, and this by far is the dirtiest, most out of date, rip off I've stayed at so far.

    You have to pay $10 per night for parking, wireless is $12.95 per day and they don't provide a continental breakfast, only a food-court style spot.

    The first room they gave me reminded me of a seedy *motel*. Room 428 has extremely stained carpets, a hole in the wall where the doorknob went through it AND a stained/dirty arm chair. Not to mention the room is right across from the elevators.

    To the front desk attendant's credit (Danica-- very nice employee), she was able to find me another room which at least doesn't have stained carpets or chairs. The decor is still very 80s with washed out art, *horrible* wall paper (its a ribbed wall paper with a faint goldenrod 'sponge-painted' finish.

    She also graciously gave me a free wireless access (WHAT MAJOR HOTEL CHAIN DOESN'T HAVE FREE WIFI?!?!) as well as a coupon for a free pastry and beverage at the cafe in the hotel.

    I had booked this place for 4 nights, but I am most definitely going to seek out another option.

    I find it hard to believe that I'm paying a good $50+ more for an out-of-date hotel that is trying to charge for the internet & parking.

    So far, all of the Hampton Inns in the area and Homewood Suites have been in great shape, recently renovated and are *way* better deals than this location.

    Hopefully they can get their act together, fix this place up and enter the 21st century for basic hotel amenities.

    18/10/10 | Link | Rating: 1.0
    19. Leslie B.
    There is some confusion here. Yelp lists this place with the correct name and address, but shows it to be in Roxbury, MA . The correct location is actually in Dorchester, a short walk from  the JFK/ UMass stop on the T (Red Line). The JFK Presidential Library is in this area, near the water. It has nothing to do with Roxbury. As a result, two different reviews have apparently been mixed together:  good, well-deserved reviews for this  place and bad reviews for a different facility in Roxbury.

    Regarding this place, it is a good motel/hotel  to stay while visiting Boston. The rooms are very clean, as are the lobby, grounds, and everything else. The rooms are good size with a flat screen TV, a desk, and coffee maker. The bathrooms are great. The large lobby is full of club chairs and tables, has a bar and  bartender in one corner, and there is a small "cafe" for breakfast and snacks. The staff is friendly and professional, and their complimentary chocolate chip cookie is great (if you like nuts included). Prices are good value compared to more expensive places in downtown Boston or Cambridge. The nearby T stop will take you to downtown Boston in about 15 minutes (4 stops).

    Four stars because the Internet in their "business center" in the lobby is useless. Also, there is no pool and only a small fitness center. They claim on their website to be one block from the T. This is wrong. It will take about 5 minutes or so of walking, but it is close enough. Also, they have a free shuttle  to take you downtown or to the airport.

    This is a perfectly nice Hilton facility to stay at a comparatively reasonable price in return for not being in the center of things.  Parking is plentiful, but the surroundings are devoid of people and things to do, especially at night.

    20/07/12 | Link | Rating: 4.0
    20. Dee C.
    As in my previous review, this Doubletree's manager said she'll take out the cost for one night (we stayed for 2 nights), she also took out the parking cost for the 2 nights we stayed there. THAT DIDNT HAPPEN!!

    My credit card was still billed for both nights stay AND parking. I called this Doubletree's accounting department, and was told that they are not aware of what the manager told me and will charge me for both night and the parking.

    So, if you can, please avoid staying here.

    06/09/11 | Link | Rating: 1.0
    21. Suzee Q.
    Ick. I'm glad I only had to stay one night here. I'm a Hilton HHonors member but that doesn't seem to get you anything here.
    Pay for parking, pay for WIFi, no breakfast and my room was a whopping $280. For that I got a warmish cookie, and a 1980s-style room with 2 double-size beds.
    It was at least walking distance to a T station.

    Won't be back.

    27/04/12 | Link | Rating: 2.0
    22. Eric B.
    First room smelled, not quite sure of what, puke?  Smoke?  Something.  I'm so not a picky guy but I asked to be moved.  No problem, the moved me into a nicer room up two flights.

    Good god don't eat here.  Again, not picky, not many meals in my life have been that bad.  Breakfast...cold eggs cooked somewhere else, burnt potatos, bagel was pretty good.  Pizza for dinner....how do you screw up a pizza?  They did.  If you must, eat packaged food.

    Staff was great.  The red headed woman who works in the morning was great.  Got me directions and instructions for the subway.  Told me what ticket to buy, where to get off, how to get to the Freedom Trail, how to take the ferry back from the Constitution.  Really helpful.  

    Just don't eat there.

    28/10/12 | Link | Rating: 2.0
    23. Chris C.
    Not the greatest quality hotel (desperately needs to be updated from the late 80's early 90's decor), but its the cheapest Hilton family location on the T in Boston. Plus, the parking is only $10 compared to $50 at the Back Bay or Financial Hilton.

    So when your not on the corporate expense account this location is your best choice in Boston.

    26/08/12 | Link | Rating: 3.0
    24. Norman L.
    Very nice location,epending on your room you may get a view of the bay.Room was comfortable and clean.I would recomend to anyone.

    18/10/13 | Link | Rating: 3.0
    25. Rich C.
    Was only here for about 8 hours as I needed a place to sleep before an early flight after visiting the Cape but I wasn't impressed.  The bed was comfortable but the room had a few cleanliness issues -- looked like someone must have spilled a drink on the nightstand and down the wall behind it.  (I moved the nightstand to plug in my phone.). There was also a stain on one of the lampshades.  I probably wouldn't have selected this place to begin with but there weren't a lot of options to use my Hilton points that particular day.

    21/06/13 | Link | Rating: 2.0
    26. Cara K.
    Not the best Doubletree is putting it nicely. While it's convenient for walking to plenty of restaurants, this place was not up to par with most Doubletree locations. There was an odd smell throughout the entire hotel lobby (fishy, maybe?) and the rooms smelled too (my colleague who also stayed there said his room smelled funny too.) Also, the elevators were incredibly sloooooooow.

    12/11/12 | Link | Rating: 2.0
    27. Rob K.
    If you are staying true to the Hilton brand and need to stay true to your wallet, but be close to Boston, you're looking at the best option for three reasons:

    1. Walking distance to JFK/UMASS Red Line stop. Four stops to Downtown Crossing.
    2. Parking is $10.
    3. I frequently see rooms for less than $150. It will ALWAYS be the cheapest option.

    Book a room, split it between four friends, and tear up the town. This is a room booked for layovers or after a beer/chowder induced coma, not for an intimate retreat to Boston.

    Note: Google the address for exact location. Hotel is not located in West Roxbury.

    22/07/12 | Link | Rating: 2.0
    28. Michelle C.
    DO NOT STAY HERE.

    This place is NOT what you'd expect of a Hilton chain. Paid $350 for ONE weekday night and now I wish I would have taken the money, stayed at a Motel 6 and treated myself to a great dinner.

    Even the chocolate chip cookie wasn't warm.. it was a little stale to be honest. Parking is $10/night. If you're coming in after 11 PM, you'll have to walk around the entire building to the other side because the door that opens to the lobby from the side where parking is is closed after 11.

    The rooms are horrendous. It was one of those moments where you wish you had a sleeping bag on your bed because you didn't want it to touch any part of you.

    28/10/11 | Link | Rating: 1.0
    29. Lulu D.
    So this isn't a great double tree but it is also close to the downtown Boston area for a good price.  We were disappointed you don't get a very good view of city from the room (it is at an angle), but the view of the bay is pretty nice.  As is with most Double trees the beds are comfy and rooms cozy.  

    We got a refurbished room so it was updated.  A down side is the room walls seem pretty thin.  So if you sleep lightly bring your ear plugs.  I didn't see complimentary coffee out when I was there, I thought I heard it would be there.  We also thought we would have a fridge.  You have to rent them :-/.  

    Others mentioned a smell, I didn't notice that.  It is really just a decent room for a decent price.  So I give it three stars as opposed to two since it was solid for what it cost.

    19/06/13 | Link | Rating: 3.0
    30. Andrea H.
    I've had no complaints with this hotel, it seems like everything a moderately priced hotel should be. It was clean, the beds were comfortable and nothing showed signs of excessive wear.

    Its appeal is that it is priced lower than the downtown hotels and is right near the Red Line of the T so it is easy to get downtown.  They also have an airport shuttle.

    Unfortunately, their prices seem to be rising, you used to be able to get a room for $100-$125 but now it's often more like $150.  Sometimes you call still find the lower rates.  Even at the higher rates it is still priced lower than other Boston hotels, unless you go somewhere less convenient without T access.

    It is also a bit annoying that their Wi-Fi in the rooms is not free, now that is something that is a bit out of date for a hotel in their price range.

    05/02/13 | Link | Rating: 4.0
    31. Daniel A.
    Front staff is nice.
    Breakfast buffet is awful.

    If you're an Honors member, take the points instead.

    06/07/13 | Link | Rating: 4.0
    32. Alisha G.
    Good place to stay. Clean and nice rooms and subway really near the hotel, 3-5 minutes walk. The marketplace is somewhat limited in food options but is fine overall. It is nice that they have a shuttle that will take you to the airport. There are a few things, however, that restricts me from giving them the extra stars. When you arrive to the hotel you see adds saying that you will receive a welcome cookie. No cookie for us even if we asked for it. The cookie is printed everywhere, from the key cards to the rooms to the shuttle van. It is anoying to see the cookie everywhere but not getting one, and more seeing other people getting it. Second, we requested a room with water view which we did not get. I would expect a better service from a hotel of this category.

    16/08/14 | Link | Rating: 3.0
    33. Geoff J.
    I was in a pinch for a late booking in Boston.  There must of been a huge convention in town as all the properties were either booked or over $400/nt.  I was able to land a room at the Doubletree.  I was nervous of the location when I booked.  I couldn't of been more wrong.  Yes, it is a few minutes south of downtown Boston, but you are on the UMASS campus.  Very quiet here.  Nice area for running along the bay.  Also a short 5 minute walk to the subway line.  I even to it to and from Fenway Park (with one transfer).  Easy enough!  Rooms have been nicely updated.  Worth a look to stay here if you don't mind being right outside the downtown area.

    28/06/13 | Link | Rating: 3.0
    34. Danielle K.
    I stayed at this hotel for one night in June as part of a business trip.

    The parking that night was tough. I got the last space in the lot and headed to the desk to check in. At the desk were a bunch of angry people that couldn't find parking, so the hotel staff sent someone to open the gate to a second lot.

    The warm chocolate chip cookie that was given to me at check in at the front desk was greatly appreciated. Also appreciated were the staff that gave us the menus of resturants that would deliver to the lobby of the hotel.

    The room was fine, with 2 double beds, and walls thick enough that you didn't hear hallway noise or those in the next room.

    09/08/11 | Link | Rating: 3.0
    35. Rodrigo D.
    I got a non renovated room that was worst than any Motel 6 that I have ever stayed in. The only thing that was nice was the mattress, but the carpet and furniture were just awful.  The walls were also dirty.

    I did complain and management ensured that our following stay would be on renovated rooms.  However, management did not seem to get that they took advantage of me by giving me a run down room. I told them that they should never assign that room to anyone.  They also waved the parking fees. If it weren't for them trying to make it up in a small way, I would have given them one star.

    Also, the area is not great. You will need to drive to hang out in the nice areas of Boston.  I would recommend that you priceline a hotel in the area that you want to stay in. The parking here is cheap for a reason, i.e. location. Bid $120 on a better part of Boston and pay the $40 bucks/day in parking.

    26/07/13 | Link | Rating: 2.0
    36. T B.
    Not what I expect out of a Double Tree. Way off the beaten path. There wasn't a single restaurant near the hotel. If you go into Boston, it's a hassle to get back to the hotel to freshen up and go back into town. The staff was friendly and helpful. I'll pass on this one in the future.

    04/09/14 | Link | Rating: 2.0
    37. Lyn P.
    I stayed here for a couple of days at the end of a business trip to check out a few things in Boston. The price was very reasonable and at least $50 less than most comparable places downtown. The location of the hotel is south of downtown but due to it's proximity to the T Red Line UMass/JFK library station, it is still very convenient. There is an hourly  free shuttle that will take you to the airport, the T South station or their sister hotel downtown (only 4x a day).

    The hotel itself is fine - the rooms are clean and are a good size. If you are a Diamond member, you get free internet and a coupon good for a breakfast sandwich in their cafe. They do not offer room service, just sandwiches and pizza from the cafe.

    The staff here was really great - I felt the service was very friendly and helpful. I would definitely stay here again the next time I am in Boston.

    19/02/13 | Link | Rating: 4.0
    38. Shannon O.
    The hotel staff was moderately nice. The best thing was the bed was super comfortable. This place nickels and dimes you for everything. A $12 charge for parking is ridiculous. The walls are terribly thin. You can hear every little thing that is going on. Check out is at 11, no big deal, but when housekeeping is knocking on the door at 8am there is a problem.

    18/03/14 | Link | Rating: 2.0
    39. Courtney P.
    This room is wonderful. Arrived dead tired, had a drink at bar, bartender dealt with kitchen got us a salad and a hamburger, both great. Lobby is beautiful. Happy

    11/03/14 | Link | Rating: 4.0
    40. Emily L.
    Wasn't very impressed. Chose this hotel for the airport shuttle. The shuttle leaves the hotel every hour on the hour. If you don't sign up for a shuttle time you may not have a seat and the shuttle may not come. Expect about a 15-20 minute ride to/from the airport with light traffic.

    Other than that, the room was fine. The lamps were not working but didn't really need them. You could hear everything going on through the door.. Guests in the halls and slamming doors shook the headboard. Was expecting more from a double tree.

    02/09/14 | Link | Rating: 3.0
    41. Jess W.
    This hotel was the absolute worst. Let's do this in list form since there is no way possible to post all the issues in a paragraph.
    1- My husband and I asked for a smoking room and were informed they did not offer those and to please not smoke in the room NO PROBLEM!! So we didn't smoke in the room, but were still harassed by the staff 2 separate times we were WOKEN UP to be told to stop smoking. Not only were we not smoking, we had gone past the front desk MULTIPLE TIMES in the 2 days we were here just to go outside to smoke
    2- The air conditioner in the room was so loud we couldn't hear the tv with it up all the way
    3- The AC and the window had a leak, it rained last night and we woke up this morning to a huge puddle IN THE CARPET by the window
    4- they advertise serving Starbucks coffee, which they do, but it isn't an actual Starbucks AND they charged upwards of $1 a cup more than an actual Starbucks would have
    5-The food is VERY expensive and can be described as not quite mediocre at best yet still not as good as what I was served in hospital during my last surgery.
    6- The fan in the bathroom did not work
    7- there was no bathtub in the bathroom, just an open floor

    there is far more to tell about how absolutely horrendous our stay here was, but I would like to enjoy the rest of my day and this is just aggravating me that I paid hundreds of dollars to get away from my child for a couple of days and ended up being treated like a child myself.

    21/06/14 | Link | Rating: 1.0
    42. Max S.
    A few years ago I used here as my "base" whenever I went into Boston for a fun Friday night. It was a quick taxi ride away and very good and reasonably price. I decided that I'd use it again this time too as I was taking my daughter to her first Bruins game. (thinking I had my secret spot) Well... This time was the last time. Check-In was unfriendly and borderline rude, I called down for a taxi and they let someone else take it without even letting us know it had arrived. I had to re-inquire and reorder another one after standing around 25 minutes (I'm glad I allotted much extra  time before the game) The option for food is a little cafe in the lobby with yet more unfriendly counter help being very apparent they were not happy to help patrons. The soda machine was sold out, The halls were very noisy as well. The kicker was we woke up to a 77 degree room at 2 am, extremely hot and no windows capable of being cracked,  and it would not stop blowing hot air. I figured how to shut the power off to it from the bottom of the antiquated unit, I propped open the front door to let some cool air in, Stayed watch while my family tried to go back to sleep. Finally after an hour the room was becoming bearable. At check-out I notified the front desk of the issue, They called maintenance in front of me to report the issue and comped my $12 parking fee, but it seemed too little to me for a miserable night and representing Hilton with me being a gold member. I wash my hands of this hotel.

    01/03/15 | Link | Rating: 1.0
    43. Jim K.
    Lacking from what you would expect from Doubletree, but decent overall. The staff makes this hotel!
    +Shuttle
    +Staff
    +Drivers
    +Bed
    +Breakfast
    +Lobby
    +Cleanliness (carpet was suspect)
    -Decor
    -Gym was ok
    -Parking spaces (few)
    -Room was pretty dated overall
    -Shower

    16/11/13 | Link | Rating: 3.0
    44. Steven M.
    As. HH member the hotel was lacking from what I would expect from a hotel. The staff was very nice, helpful and courteous so it compensated.
    The rooms were nice and the beds were comfortable. But definitely not the typical Hilton experience. The hotel is located a short cab ride from the airport, but unless you rent a car, there is no where to eat in walking distance. Closest is a mile walk, not a walk a want to to do in the winter. The hotel "restaurant" is more of a sandwich stand than a restaurant. The rooms weren't very sound proof as I could here the other rooms and the hallway commotion. Cabs were readily available out front and a short 12.00 ride to the city. All in all it was an okay stay, not the best but not the worst. I Will still stay with the Hilton brand, but next time I might try somewhere different in Boston.

    26/03/14 | Link | Rating: 3.0
    45. Chris T.
    The reviews had me worried before I even arrived.
    My review:
    The hotel was clean & the bed comfy.
    The hotel lobby always had people lounging. Nice area to hangout each night.
    The price was very reasonable for Boston!
    I was initially concerned about walking to the T alone.However, I felt safe walking over during the day as there were college students walking back/forth as well.
    There are NOOO dining options in the area. This was the biggest disappointment. Had to eat at the hotel cafe each day. The pizzas at the cafe were good but u cant store leftovers b/c u have no fridge. One pizza is enough for 2ppl. Expect to spend $10 min each time at the cafe as they didn't have low cost options.
    They have 10 free parking spaces in front of the hotel which fill up quickly. The main hotel parking lot is behind the hotel & costs $12/day.
    If u have Hilton status or AT&T uverse u can connect to free wifi.
    Being this close to the JFK museum..its a must visit.
    For the price, I would stay again but not with a rental car. I would use the T & hotel shuttle & avoid parking costs.

    14/09/14 | Link | Rating: 3.0
    46. Laurent D.
    This is an "OK" place for a one night stay.

    Staff is friendly and saves the overall experience.

    No Free Parking
    No restaurant around

    Their restaurant is "OK". I ordered a pizza which was good but you need to eat it with plastic fork ;-)

    Beside that, I would not stay there for an extended period of time

    12/10/14 | Link | Rating: 3.0
    47. Jeremy D.
    My sister and I stayed her for 3 nights during a Spring Break Visit.  The most significant pro was that it is right next to the JFK/UMass T stop.  The walk from the hotel to T stop is about 5 minutes if that.  Its a decent area with college kids so it was fine walking around at night.  The JFK/Umass stop is on the red line which is perfect for going directly into the city and sightseeing.  Also, the JFK/Umass station has a free bus (#2) that takes you to the JFK Presidential Library/Museum (takes like 5-10 mins) - which is definitely something to see.

    The hotel had a free shuttle that came and picked us up - the hotel driver was extremely friendly and offered some great advice (get the 7 day T pass!).  When we got to the hotel, we got the wonderful cookies which are always a plus.  The lobby has been redone and is tasteful and bright.  The little shop attached to it is basic but works in a pinch.  We ended up getting breakfast there on our last day, not bad - not great.  Oh and they serve Starbucks coffee, which is significant to some people.

    The hotel room was recently renovated, and the bathroom had great lighting, Crabtree & Evelyn bath products, granite counter-tops, and ample supply of towels.  The water pressure in the shower leaves a little something to be desired however.

    The room itself is on the small side, but again bright with lots of windows.  You get a nice flat screen TV, and well that's about it.  No refrigerator, which was a bit of a bummer.  We asked for one and they charge a fee.  They also charge a fee for Wi-Fi.  This chain apparently likes to nickel and dime you a bit.  Kind of surprising cause we were used to getting free Wi-Fi at classy places like Super 8.  

    The beds were very comfy and clean, but we suspect that the comforters play double duty as solar insulating blankets for NASA astronauts.  We had to keep the room at 64 at night to keep from waking up sweating!  

    The cleaning staff did a very nice job, but despite our best efforts and a few notes, it was really hard to get more than 2 packets of sugar and creamer.  

    The staff was willing to hold our luggage for us until we flew out in the evening.  Should mention the check out isn't until noon which is really great.

    And again the shuttle took us back to the airport, and was extremely quick.

    If I was staying in Boston again, I would definitely look at this hotel again, as long as the price stays competitive.

    21/04/14 | Link | Rating: 4.0
    48. Jerson David A.
    This place don't live up to its name
    No wifi
    No free parking
    No small fridge
    And I booked for two and they give you only two towels, and then they give u a hard time to give extras, and knowing people are still sleeping they star doing construction inside the hotel at 8am

    16/05/14 | Link | Rating: 1.0
    49. Krystle V.
    I actually really enjoyed my stay here. I travel a lot so I know what I do and do not like in a hotel. This hotel is average sized, nice bathroom, pretty comfortable bed and my room had a mini fridge which to me is a big plus. The T-station from the hotel is almost unheard of by how close it is such a HUGE plus. And who could not be happy by the famous Hilton cookie. Very happy with my stay here

    29/12/14 | Link | Rating: 4.0
    50. CC C.
    I spent two nights at this hotel. Took advantage of the online check in as a HiltonHonors member so i was able to check in early to my selected room.

    This place is actually located 5 minutes from the JFK/UMass T stop and they also have shuttle service to/from the airport, to their sister hotel downtown, and to South Station. It's right around the corner from where I used to live in Dorchester so very awesome for me.

    No breakfast provided in your hotel costs, but there is a café attached that makes breakfast and serves sandwiches and the like for other meals. Food is actually pretty good though it seemed to get busy and slow down a bit.

    Rooms were nice and clean. Nothing noteworthy. Comfortable for the two nights I stayed.

    02/11/14 | Link | Rating: 4.0
    51. Rachel D.
    The reviews totally scared me. Once I got there it was completely different. There was a complimentary shuttle service to and from the airport which was extremely convenient.
    You do not need a car, the T is less than a 5 minute walk and it takes you absolutely everywhere! We bought a 7 day unlimited pass for $19 which saved us lots of money. The beds were soooooo comfortable, it was hard to leave them every morning. And did I mention the cookies. We managed to get a couple every night before going up to our room. Staff went above and beyond to accommodate to us in every way possible.

    By the way if you have a late flight like we do they offer storage and will hold on to your bags for a long as you need.

    Also, if you want the absolute best customer service talk to BILLY. He picked us up at the airport and ever since did everything possible to help us out.

    Would totally stay there again every time we visit Boston !

    04/02/15 | Link | Rating: 5.0
    52. Amanda M.
    Would not recommend staying here while visiting Boston! Our room AC unit was broken, took two days of the manager telling me to "give the room a chance to cool off" before he finally admitted it was broken and could not be fixed. I then had to request another room and he was very reluctant to give it to me-(when I say give I mean allow me to pay for a room with working AC, I was never offered a discount or credit towards the room that was unlivable for two days). The breakfast cafe was over priced and disgusting. The front desk manager and staff were rude and not accommodating at all. I am not someone with unrealistic expectations, I feel if you are in a customer service industry and there is something that needs to be corrected you need to do that- this management team had three chances to make issues right and they did not. I gave two stars because despite our room being 86 degrees the first day and 90 the second-it was clean. Still there are tons of other hotels to stay at while in Boston, don't stay here!

    21/05/15 | Link | Rating: 2.0
    53. Teresa J.
    Not the best in the Hilton chain I'd say. They tried but it's just the little things. You can hear everything in your room and to make matters worse the housekeeping staff is very loud in the mornings.
    Beds were comfortable and room was clean but small. Bathroom was very small.
    For what we had to pay I'd would have expected better.
    But the server at the lounge was very pleasant.

    21/04/15 | Link | Rating: 2.0
    54. Laura C.
    Fairly new Doubletree Club on the border of South Boston/Dorchester. A couple blocks to JFK Redline stop. There is a free shuttle to the airport and the other Doubletree in Boston, but it only leaves on the hour and you have to sign up ahead of time.

    The hotel is clean with big rooms and very comfy beds. Lots of well placed plugs for charging mobile devices and a nice desk to do some work. The bathroom is nice with all the standard things. I do wish that the shampoo and conditioner bottles were a bit bigger so I can use them for more than one day.

    The hotel has a limited service cafe that serves continental breakfast items, lunch sandwiches and very few hot dinner choices (burger, and pizza-type options). I had a pizza and it was OK but not terrific. If I'm going to pay hotel-type prices and not have room service I think the quality needs to be a bit better. I do appreciate that they offer Starbucks coffee and also have a small, fully-stocked bar in the lobby.

    In general, a clean, safe and friendly hotel with basic amenities. While it's not in the city it is close enough to easily be in downtown within 10 minutes either by T or cab. The price is also very affordable for a name brand, Boston location. I would recommend, especially for those needing easy access to UMass, South Boston,South End, or Financial DIstrict businesses.

    21/04/15 | Link | Rating: 3.0
    55. Nicole J.
    Our AC didn't work for 3 out of 4 nights here, no one at the front desk seemed to care about fixing it. 0 stars.

    David the bartender rocks. 5 stars for David.

    Natalia (I think) at the front desk was friendly as can be. 5 stars for Natalia.

    The hotel is not located in the best neighborhood, but is next to a T station. 3 stars.

    Breakfast was served in a cafe with a long, confusing line, and a limited menu. 5 stars for the lady who seemed to be making all of the food, she was on her game all the time. 0 stars for the forced purchase from a cafe and not even free coffee available in the morning.

    Finally... 3 stars for that warm chocolate chip cookie upon check in. Bravo.

    27/04/15 | Link | Rating: 3.0