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Embassy Suites Boston in Boston, MA

Embassy Suites Boston in Boston, MA

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Company Info:

Rating: 2.96

Address: 207 Porter St, Boston, MA, 02128
  • Mon: Open 24 hours
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Comments (71):

1. Josiah C.
Breakfast was very good, I looked forward to coming down each morning and stuffing myself.

Unfortunately most everything else was bad.  It started on my first night, where my digital camera was stolen from the pool area, which is under video surveillance and can only be accessed with a key card.  The theft was not their fault of course, however their handling of the situation was downright horrific.  Not only was there NO ONE accountable there during the day, each 'manager' I spoke with would hear what I have to say, promise to look at the security tapes and then nothing would happen.  I had to leave for home after the weekend and things did not improve.  Many phone calls and countless 'managers' later and I still have no answer as to who stole my camera.

I could give crap about where my camera is at this point, all I wanted was some accountability and for at least 1 person to review the tapes and tell me who took the camera.  Without further evidence. I suspect at this point that the hotel is covering for an employee with sticky fingers.

Other than that just small things.  I rented 3 rooms, 2 of which had broken phones, one had a bathroom door that didn't stay closed.

I filed a police report for my stolen property and have yet to hear a single word from the hotel (not even an offer for a discount on a future stay .. nothing.)

Would NOT recommend this hotel to anyone looking for a well-run hotel (unless you like breakfast THAT much).

20/02/09 | Link | Rating: 1.0
2. TJ S.
Hilton bought Embassy - and - oh yeah- there's a Hilton already on the airport property. I wonder where the staff and budget goes?

Simply put - they are keeping this massive hotel open as a overflow and loss leader....I bet they only service 20% of their rooms on a regular basis - perhaps upping that to 50% for the Marathon and Holiday weekends when airport hotels are in higher demand. If you can get a room for under $80 here go ahead and book it- as it will be the cheapest in the Boston area - the rooms are actually decent and sized nicely. Don't expect 5 star service or a mint on your pillow.

Beware that the Blue Line T stops around midnight - but EVERY taxi in Boston knows where this place is. There is a track/stadium right next to this place as well (East Memorial Stadiium) for you runners out there.

02/09/07 | Link | Rating: 2.0
3. Joey H.
Great location.  The walk through the field and to the Airport station was not too far.  I had no problems with the place, but its like any other hotel.  Only problem was the fact that you need to pay for the internet, wired and wireless...even though I entered the charge on my expense report.  Also, the free breakfast was great.  Can't wait to stay here again.  See ya'll soon.  Only because it's near the airport.

12/03/09 | Link | Rating: 3.0
4. Kenny B.
Well, it seems that lately my brother and I rarely agree on things, but we both are in agreement when it comes to this hotel. Its the only Embassy Suites within city limits, and its not a good one, at that. I'll try to keep it somewhat short:

The good?
- Located two blocks away from the airport T station
- Beds were comfortable
- Free breakfast was pretty decent

The bad?
- I understand its state law that you cannot serve alcohol at the free happy hour, but how about some soft drinks or juice?
- Light bulbs go out and nobody cares when you ask the front desk for a replacement bulb.
- Only valet parking? Jeez, this place isn't nice enough to think they deserve valet parking
- "Business center". One PC in a barren room is a business center?
- Having to pay for "high speed Internet", when it seems like you have dial-up modem speed. Sorry, but I'm a nerd. If I have to pay for Internet, it better be for something fast.
- No fridge, only a "cooler". My Mike's and Modern pastries had to be eaten up quickly.

So, the room itself is decent, but its definitely the most no frills Embassy Suites I've ever stayed at.

22/12/06 | Link | Rating: 2.0
5. Justin G.
$10 (per day) for internet access in your room is ridiculous.  The computers in the business center are old and slow.  You are not allowed to connect to the internet with your computer in the business center.  Not happy about that.  Almost all "Budget" motels offer free wifi so this hotel looks petty charging this fee.  

$32 for valet parking.
No self parking. Self Parking is a couple of blocks away and costs $18 per day.

06/08/10 | Link | Rating: 2.0
6. Gregor M.
Not a bad hotel, pretty lackluster, but perfect for the business traveler coming in late and leaving early in the morning. Its an airport hotel located in a nearby neighborhood, so don't get your hope up for any exciting outdoor activities. If you are renting a car from Hertz at the airport, the main entrance is feet away from the hotel doors.

I cant complain though, the staff was nice and the rooms are big. Continental breakfast is served in the morning, and a fairly tasty meal can be had in there dining area (main covered lobby).

31/07/08 | Link | Rating: 3.0
7. Li S.
The concierge deliver great customer service.

20/11/11 | Link | Rating: 4.0
8. John M.
Convenient location and very friendly staff. Great complimentary breakfast  and staff very helpful in making sure I got on a shuttle to Logan airport to catch a flight. Fantastic place only con is slightly pricey.

29/05/11 | Link | Rating: 4.0
9. Paddy B.
Hot damn! Free breakfast and hors d'oeuvres? Its amazing how excited l get about jalapeno poppers!

OK, so really, i give this place 3.5 stars. Its a comfortable hotel with very nice rooms and an accommodating staff. Its an airport hotel so don't expect much within walking distance, though its super easy to get into the city from here. Its like a 5 minute walk across some fields to the airport T station, then about a 10 minute train ride into the city. Very painless!

So here's what I don't like...it may not seem like much, but it's a big deal to me! About the gym...ugh. When I'm staying at a hotel, I like there to be a decent sized gym. I don't need nothing fancy, just something to get a decent workout. You know, get the blood pumpin a little. The embassy suites gym is pathetic! Its like 2 treadmills and some free weights. I felt like i was missing some secret hiding spot for the rest of the machines. Was I? If so, please let me know someone! Do you know how long I'm going to have to run on that treadmill to burn of those jalapeno poppers??

27/03/09 | Link | Rating: 3.0
10. A E.
Pros:

Great breakfast: chef who makes your omelet, area of fresh fruit, any breakfast item you can think of, etc.

Great dining area, nice natural light.

Spacious rooms with a door to the bathroom from the bedroom or the living area - perfect for when you don't want to wake up your child when visiting the bathroom in the night.

Really nice staff.

Cons:

Really slow wi-fi and you have to pay for it, too.

Shower and phone was not working.  They sent up an "engineer," as they called it, to fix the shower.  The negative is that they didn't check this before giving us the room.

Semi-Cons:

Not in a great neighborhood.  It's not a "bad" neighborhood, but tourists have no place there.  Of course, the hotel is not really responsible for this.

Watery coffee - actually, all of Boston has really terrible coffee. It was time to switch to tea.

12/09/10 | Link | Rating: 4.0
11. Kimberly M.
I adore Embassy Suites.. Always have. Whats not to love? Room to spread out.. if your traveling with the parental units, they get another room to snore in, (why do older people always snore and NOT know they do that?!), free full breakfast so you can splurge and have a veggie omlet if you would like.. and a small, but nice reception in the evening. I checked into this Embassy Suites at Logan after flying all night, & hopeful my Hilton status would allow me a room several, several hours before check in is allowed. Granted! Freddie at the desk, not only checked me in, he asked if I wanted a different room later to call him and he would after a few more had been cleaned. Reminded me of the breakfast, I didnt feel entitled to because it was just my first 'unofficial' night there. AND told me to sleep well:-) Nice touch.. Where they lose points, is that the rate was going up and up.. and when my flight had issues and I called to add an extra night.. My rate climbed over $75 to the already $200+ room rate.. when I asked why, they admitted that it was because Boston was almost sold out everywhere.. JUST because you can charge that, doesnt mean you should..it makes those of us who stay true, angry! THEN when I went back and rechecked back into the unmade room, (my request), to get some sleep after the 515am check in airport disaster.. THE power was off..and the phone to call down to the front desk didnt work either.. NO ac..no power..no phone.. BUT nearly a $300 price tag on the room.. HMM something seems amiss here... Far be it for me to do marketing for Embassy Suites of the Hilton brand, but apologies and maybe a little 25% discount go a long way. The next early morning for the same 515am airport check in.. there must have been 18-20 people and flight crew all waiting for a shuttle.. THEN he locked his keys in the van.. patience, I say, patience. I will still stay here.. but it needs some work.. otherwise, Ill search for a kinder hotel, same rate, in Copley Square:-) Work with me, ES..

17/08/10 | Link | Rating: 3.0
12. Jose C.
Great rooms great staff close to airport descent food. Have stayed here several times and haven't had any issues at all.

27/09/11 | Link | Rating: 4.0
13. Carol S.
Ah, they removed the one-day Internet fee from our bill. Thanks.

30/08/11 | Link | Rating: 3.0
14. CM R.
We visited Boston this past week.  We stayed at the Boston Logan Airport Embassy Suites for 8 days.  The location is perfect!  

There is a lovely, new park right next to the hotel, where you walk through to get to the T station.  Kids will love the playground and the water fountain to play in if you're there in the warmer months.

Take the T 2 stops and you're at the Aquarium stop where the harbor is, the Aquarium (obviously), Faneuil Hall and Quincy Market.  

We never heard an airplane the entire time we were there, even though it's basically right on the airport property---right next to a rental car place (so that's convenient if you want to rent a car).  We never rented a car because we didn't have to with the T-station so closeby.  We took a ferry to Salem.

The hotel offers free shuttle to the T but it's not needed because the walk over is nice and safe and pleasant.  

Two drawbacks to the hotel:  1) The suites are pretty small  and 2) there's nothing really around the area if you're wanting to opt for a quick bite to eat fast-food wise...

The staff is relatively friendly---but you're in Boston, so don't expect high hospitality.  When pillows that I asked to be brought up never arrived and I mentioned it to the front desk, no apology was made...I just had to keep asking.  But when the toilet was clogged, they were on it...and had someone come up right away.

The pool is very small, but perfect for kids (only 3 1/2 ft deep is the deepest it gets).

I read that the internet was free there but got there and it wasn't.  You have to join Hilton Honors club to get it free otherwise it's $10 a day.

But for an economical vacation with free breakfast every morning...you really can't beat it.

09/07/11 | Link | Rating: 4.0
15. Andrew D.
Most Embassy Suites' can come in at four stars in my book with ease, but this one loses a star for one key reason. No alcoholic beverages during happy hour.

You may think that sounds a bit shallow, but I've been to Embassy Suites all over the country, and one of the very reasons I chose to stay is the happy hour.  Every other ES servers alcohol at their happy hour.  You would think they would at least cut you a break on the beers, right? Nope: that'll be seven bucks for a bud light, please.

The food at the happy hour was good.  It ranks third in quality behind Waikiki and Tampa.

The rooms were a bit smaller than I am used to, but they were clean.  Breakfast was typical of Embassy suites, nothing special about this one.  I'd say the breakfast is another top reason I stay at ES.

The location to the Airport and T is a plus, but walking to Maverick station late at night can be a bit off putting.  

Overall I was pleased with my stay here.

One word of caution.  Don't bring a car: parking is 35 bucks a night here!

25/10/09 | Link | Rating: 3.0
16. Derrick D.
There are a number of reasons why I feel that this Embassy Suites deserves a 5 star rating.  I spend half my time in hotel rooms, and whenever I'm in Boston I know I'm going to have a relaxing layover.

To start, the staff is extremely friendly.  They always joke around, laugh at my (lame) jokes, and are very approachable.  Cookies are available at the front desk, and are always soft and chewy... just the way I like them.

There are more things that make this a great hotel, and it's all the little things which add up to a comfortable stay.  The dual soap dishes in the shower, the VERY comfortable beds, the spacious rooms, the microwaves and mini fridges, the flat screen TVs, the easy access and short walk to the Airport T Station, the floor heaters in the bathrooms, the complimentary toiletries (in case you forgot yours), the short shuttle ride from the airport, the fail safe Embassy breakfast, the extremely fast elevators, AUX port on the alarm clock for my mp3 player... I can go on.

Speaking of mp3 player, I had left mine in my room and didn't realize I had left it until mid-flight away from Boston.  I called the hotel as soon as I hit the ground (some 8 hours after checkout) and sure enough, they had it!  Not only that, but she was going to have it waiting for me when I was due to return that following Monday.  You could imagine that I was afraid that someone would find it and keep it, and very much relieved to hear they had it.  When I arrived the next week, it was there, just like she had promised.

=) 5*

20/05/09 | Link | Rating: 5.0
17. Will S.
As my first time at an Embassy Suites, I wasn't expecting much from the hotel as I was spending my weekend at a conference elsewhere and visiting the city.  
After arriving unexpectedly 3 hours before the check-in time, I was delighted to find that a room was ready for me from the emotionless receptionist.
It was clean. My suite had two rooms, two TVs, Ironing board and iron, Small mini-fridge, and a Small microwave. Tons of pillows. A place to sleep at night. The complimentary breakfast was pleasantly surprising and reminded me of living at the dorms in undergrad. A buffet of biscuits and gravy, bacon, powdered eggs, custom omelettes(!) some fresh fruit, cereal, and bagels and pastries. The food was what I would expect from a buffet but it was filling and included in the cost of the hotel stay. The swimming pool resembled a large kiddie pool (only 3ft deep and no more than 20 yards long!). The exercise room was tiny too.

Most of interaction with the staff was through the shuttle services. They were very friendly and dropped me off numerous times at the Airport Hilton (the location of my conference). The shuttle ran every 15 minutes. The hotel is also a short walk [no more than .5 mile] through a park from the T (Boston's public transportation system).

I was looking for a hotel that was cheaper, still clean, close to my conference at the Airport Hilton and the T, and it succeeded, also great breakfast.
If you're looking for a hotel that wants more amenties (large workout facility and pool, free internet, good hotel bar, dedicated conceirge, etc) than you're probably better off elsewhere.

(disclaimer: I received the 'friends and family' discount because a friend of mine works at a hilton hotel in Cleveland. Booking directly with the hotel,
I paid $112/night [before tax] instead of $188 for a Thursday-Saturday stay)

18/11/09 | Link | Rating: 4.0
18. Marc M.
Better than most Embassy Suites in that it's actually fairly new and doesn't look like a converted motel that has a covered central courtyard. Staff is enthusiastic at the front desk and got me a room right away despite arriving before noon....hear that Embassy LAX North???? The airport shuttle is every 15 minutes 24 hours a day. The neighborhood is a little run down, but its proximity to the airport and that amaaaazing eatery, Scups, makes it a winner. The downside is the fitness room. Some free weights, 2 treadmills (one of which had a non-functioning TV), and 1 stepper. You better hope nobody else wants to work out of else there's going to be a line.

26/09/10 | Link | Rating: 3.0
19. Krystal K.
I love the staff here.  They are friendly, accommodating, never give me a hard time when I reach for my second (or third) cookie.  They also feed me appetizers during happy hour and one of the best free breakfasts I've ever had.  So, yes, it's mostly about the tasty free food.  

There's also the super clean gym with machines that always work, the fact that my room is always clean, and those times I am lucky enough to get a room with heated floors.  Plus, the location is great.  It's fast and easy to get downtown.  I like to wander around and find locals so I can secretly giggle at their accent.  The airport shuttle is efficient too.

On the other hand, Embassy Suites Boston has a little room for improvement.  

The gym is tiny.  I've stayed at a lot of hotels, and this is the smallest gym I've ever seen.  One elliptical, two treadmills, and some weights.  I hate treadmills, so if the elliptical is taken you'll see me running outside.  Not always a good idea when I'm working out late.  Or when there is a foot of snow on the ground.

Also, one time they gave me a room that was already occupied.  After checking in, my room key didn't work, so I returned to the front desk and had it reprogrammed.  I had also noticed light coming from the room, so I asked them to double check to make sure it was open.  Again, I made my way upstairs (still with all my luggage, mind you) only to find out my key didn't work again.  After another round of the upstairs/front desk routine they sent a maintenance man with me.  Together we discovered there was, as I suspected, someone already in the room.   Thank goodness my key hadn't worked... awkward!  Anyway, I'll give them a break on that, because I'm here a few times a month and it was an isolated incident.

Overall, one of my favorite places to stay.  I'll be seeing you soon!

12/03/10 | Link | Rating: 4.0
20. Darlene A.
My partner and I stayed here over New Years and we had a great time.  We really liked the neighborhood and frequented the local markets and restaurants.  The staff members were super friendly.  The hotel was clean and organized, the food, well it's hotel food, not great, but good.  The service is what really makes this place, though.

Janette, one of the Guest Service Agents was beyond fantastic.  It was my first time in Boston and she seemed as excited about sharing places to go and things to do as I was about getting to see everything.  When we were looking for a local place for brunch, Janette called the restaurant she recommended and made sure they were open before we headed over.  And, for the fireworks New Years Eve, she gave us directions to the best spot in the city for the midnight spectacle.  She was a huge help with the dozens of questions we had.  Her tips definitely made our trip a great success.  She is an asset to the organization.  (Thanks!)

07/02/12 | Link | Rating: 5.0
21. Barry B.
The bar closed early the night we arrived and during breakfast they had someone walking around singing loudly and playing guitar.  They were trying to be annoying.

16/12/12 | Link | Rating: 2.0
22. Kelli P.
My husband, his best friend and I decided to get a suite room here on a Friday night because we had been roaming around Boston.

We could not find the parking lot and nobody was answering their phones to help us out. We finally found the front lobby and a valet guy came out and said he would do it. Later we found out that that was our only choice and it was $32.

The suite was okay. Nothing special. The shower was weak, the pillows were not comfortable, and to be honest, it was a little crammed. We had a great view of the parking lot.

The breakfast was okay. A lot of things were just chewy and greasy.

The check-out was awkward.... The guy acted like I was dumb and bothering him.

If you can, I would find somewhere else.

14/08/11 | Link | Rating: 2.0
23. Michael y.
The air conditioning worked only when i opened the window,  go figure.  The parking was very expensive. Decent fitness center.  Room was clean and had a nice view of the city, and I was lucky with the onshore breezes.

02/09/12 | Link | Rating: 3.0
24. Jamie M.
I was in Boston for a quick one day business trip and spent two nights at this Embassy Suites since my colleagues picked it out.  Since I was here for such a short period of time I didn't get to use a lot of the amenities (pool, gym, etc), so I'll just give the quick highlights which are mostly in agreement with the other reviewers.

Pros: Huge, free breakfast including make to order omelets and free evening snacks (with enough stuff that we actually made a meal out of it one evening).  Free airport shuttle and no noise problems.

Cons: Valet parking only - I definitely would rethink staying here if you have a rental car.  Separate charge for internet (I lucked out and am a Hilton Gold member so mine was free).  Also they have the slowest business center computers ever.  I wanted to check into my flight and after ten minutes of trying to load Google I gave up.

I would consider staying here again if it was the best rate available and I wasn't traveling with a car.

25/07/11 | Link | Rating: 3.0
25. John K.
Really negative. Thought the standard room for two guys had two beds. One is a rollaway. Freezing cold. Pay for Internet.  Nothing in the neighborhood.  Small lap pool.  Chilly hot tub. Complimentary breakfast was good. Saw breakfast in the hallways at 10PM, not picked up yet. (The complimentary breakfast served downstairs was legit).

20/07/12 | Link | Rating: 1.0
26. Cobra K.
Just checked into this hotel.  Great location, convenient to the Blue Line (Airport Station) and just outside is the East Boston Memorial Park.

What I don't like about this Embassy Suites as compared to others is the small swimming pool and fitness area.  Tiny!  Also, no atrium style rooms here...basically got off the elevator, walked down a hallway and into the room.  Other Embassy Suites have the large atrium area where you can come out of your room and look into.  

Lobby area is also confined to a few sitting areas...feels very limited here.  Rooms are okay...they're smaller than typical ES I've been to.

07/06/11 | Link | Rating: 3.0
27. K H.
While the folks on the phone gave me conflicting info on where to catch their free shuttle to the hotel - one said turn right after exiting the terminal and the other said left - I finally found the shuttle.  Shuttle drivers VERY nice and gave me ride to and from Hilton Hotel where friend was staying.  All for free -  like my own free shuttle service.  This type of service always gets high marks from me.  Hotel clean, relatively quiet and lots of amenities.   Free full breakfast always gets high marks as well as free internet access in rooms.  Now if ES could figure out how hilton Garden inn makes their doors so they don't slam and could add magnifying mirrors in bathroom for women - they d get 5 stars from me.

05/10/13 | Link | Rating: 4.0
28. Benny B.
This hotel is fine for a quick overnight stay. The only reason I stayed was because of the lower rate advertised on Orbitz. Well there is no parking available except for valet parking and that is thirty two bucks/day. That can be a problem if you are staying for a few days.  If you have a rental car you might want to stay at another hotel. The internet isn't free ($9.95/day..per device). Room service if you choose to use it has an eighteen percent gratuity plus a three dollar fifty cent delivery fee. Local calls are seventy five cents.  For the amount of hidden charges I could have stayed at a more expensive hotel with free parking and I still would've saved money.

On a lighter note the drainage in the sink and shower was great. The water was hot. The bed was clean and comfortable. Didn't have breakfast. Bottom line if you're staying for more than one day find a different hotel.

04/03/12 | Link | Rating: 2.0
29. May N.
Hmm...not sure why the other reviewers were so angry about this place.  I tend to use hotels.com or tripadvisor.com for hotel reviews and this Embassy Suites was highly ranked on the former.  The hotel is super close to the airport, seems like it was built recently and is very clean, and all of the rooms are suites.  As one of the cheapest hotels in Boston proper, you get a bedroom plus a living area with a couch, armchair, table with a couple of chairs, sink, microwave, and mini-fridge.  

They still have their free complimentary breakfast 5:30 - 9 weekdays, 6 - 10:30 weekends.  You can get omelets made to order, make your own Belgian waffles, and choose from pastries, bread, bagels, cereal, yogurts, scrambled eggs, bacon, hash browns, sausage, coffee, and juices.  There's an indoor pool and hot tub and small gym also.  The gym has two stationary bikes, two treadmills, one of those sit-up benches, and a weight machine to do chest presses, bicep curls, lat pulls and leg lifts.  The shuttle ran to the Airport T stop on the blue line and the airport from early in the morning til late at night.  We never waited more than 5 minutes for a shuttle, even when we called the hotel at 10:30 from the Airport T stop.  

Because of how far the hotel is from actual cool stuff to do in Boston, they have to have the reasonable rates and amenities.  For visiting in late April/early May, their weekend nights are cheaper compared to hotels around Copley that go up ~$100 Thurs - Sat compared to weeknights.  Service seemed fine, we had no problems during our stay.  I called the front desk the first night for a showercap and they quickly brought up two.  

I would never use priceline.com to find a Boston hotel just because of all the motels on the outskirts that pop up on a search.  I've stayed at Oasis Guest House and the Comfort Inn.  This place would be high on my list of affordable places near a T stop to stay at or recommend to out-of-towners.

04/05/08 | Link | Rating: 4.0
30. Stacey L.
Hosted a bachelor/bachelorette weekend in Boston and stayed here with a group of about 15 of us.  Had an amazing experience!

We reserved 2 suites for the weekend.  Each suite had a bedroom with 2 queen sized beds, a living room, and a mini-kitchen (sink, bar, fridge, and microwave). The desk easily doubled as a dining table.  The girls suite doubled as party central.  Each night we hosted "happy hour" before the two groups went off to do their own thing.  There was always plenty of room for all the people, food, and drink.  

Front desk and cleaning staff were great!  We never had any complaints about the party or noise (though I can't say there was all that much, we are all over 30).  They were happy to give keys to all of us.  Check in and check out was great.

We made regular use of the complimentary shuttle!  Definitely take advantage of it to get downtown.  

Breakfast is AMAZING!  You would pay $15-$20 for this at a restaurant.  This isn't your standard continental breakfast... it is a full breakfast with just about any item your heart could desire... except complimentary mimosas.... On the weekends, they even serve breakfast later- until 11am, I think.

Though you will pay a little more for the amenities that this hotel offers, I definitely recommend it!

06/03/12 | Link | Rating: 5.0
31. Minnie T.
Any hotel that offers free, good breakfast and light appetizers (5:30 pm) will get 3 stars from me already. Embassy Suites is right next to the Airport Station. Right when you exit, turn to your right and walk through the park. If you walk around the track, you'll head toward Embassy Suites. It is about an 5-8 minute walk. The park is clean and has a great playground. If you're with kids and need a break from cable, head on down here. It's only a 1 minute walk away.

We stayed in the Williams Suite. It has a conference table, separate area for the living room, and a small area for a sink, fridge, and microwave. The furniture is outdated with jungle green, orange, and yellow patterns. I really had no problems with the room except a broken doorknob that they fixed the same day. The room did have 2 flat screen tvs (bedroom and living room) but they were some cheapo brand with a severe lag problem. The room was very clean and housekeeping did an amazing job. Checking out was the easiest part, and they provide you with a complimentary shuttle to the airport. Our driver did not load our suitcases for us or took them off for us. When you tell him where to go, be sure to tell him the terminal and not the airline company. He will take you to the first airline company terminal that he sees (our fault).

We had a nice stay, and I really like how it's close to the Airport Station. Even though it's away from the main Boston areas (Faneuil Hall, Chinatown, historic landmarks), it was only a 10 minute train ride away. If you check in here, you'll get a free day of wifi. Yelp check ins do come in handy!

19/06/12 | Link | Rating: 4.0
32. Sarah J.
Do NOT stay here. There are many other hotels nearby... The rooms are fine and it is a typical Embassy with breakfast included. The problem is with the way the charges are handled- I read this on trip advisor and should have taken heed as this is one time of MANY that this has happened. When I called the Hilton main reservations line I was quoted a rate of $179  (without taxes) with triple A discount. When I received my bill the next morning, to my shock and surprise I was charged $278!!! This is not including tax etc- this was just the guest room fee. I spoke with Elaine, the manager on duty and she told me that was what my reservation was made for... I then called the main reservation desk and asked for a quote for their next available nite and again was quoted $179! I spoke with Elaine again and she said I was to take it up with Hilton corporate and gave me the lovely option of coming down to her office and spending more time discussing this (& going in circles). I am extremely disappointed in how this situation has been handled and feel strongly that something should have been done in the here and now to rectify it. Clearly the management at this location do not care about the happiness of their patrons and because of this we will not be returning or recommending it to others. Where have simple customer service skills gone? Very disappointing. And shame on you Hilton for not having a more consistent system in place.

28/05/14 | Link | Rating: 1.0
33. John B.
Great location and staff. The free breakfast (w/made to order omelettes) is perfectly fine and the lobby is nice. I read about some people's WiFi issues and can only say that after a day and a half, I had to re-enter the coupon code (my friend had enough HHonors points for free WiFi, ha ha). So, yeah the WiFi was a little weird and would also say it was connected, but wasn't. In situations like that I usually turn it off and turn it back on again, this fixed my issue. The suites our group had were great and very large. The other complaint I had was that the windows only open 2 inches (really? there must be some kind of law against windows opening all the way....)

The complimentary shuttle is awesome and will take you to the T station if you can't walk the 2 blocks to it due to rain or luggage. The hot tub is great and seats about 5. The pool is small and only 3 1/2 ft throughout. The gym is small and really only some treadmills and free weights. Some other negatives are the lack of low cost parking (you could park in the adjacent neighborhood, but not knowing the area, I might recommend against that). Also, occasionally, one's GPS might try to take you down a dead end in this area, there is one street in particular that I think used to go through but is now blocked.

Overall, I would stay there again, unless I found another hotel in the area with comparable amenities and price.

12/05/11 | Link | Rating: 4.0
34. Andonis P.
I have stayed at many an Embassy Suites in the past 20 years, this one is the worst by far.  I don't know when it was built but surely over 20 yrs ago and the furniture  is the original and it is TIRED.  For over $200 a night, you would think the place would be stellar.  Well be forewarned, it isn't.  This Embassy has also the smallest suites I have ever come across, so small the TV is off to the side not directly in front of the couch.  Oh, they did make an upgrade, they spent obviously a ton of money replacing the TV's with "Cheimei" or something like that brand that obviously they got a smoking deal from China on.  Then there is the breakfast.  Lets talk.  They still do a good job with the omelet bar, some fresh fruit and watered down juices.  However, in the past they always had very nice bacon and sausage offered. Now the sausage is still pretty decent but greasy but the bacon is a JOKE.  They must get it sliced by some laser over at MIT as I have NEVER seen bacon sliced this thin, it is absurd. Then there was the steam tray of canned hash that looked like someone had puked in the steam tray, I mean totally disgusting.  Lastly, I understand there is construction in the area, but there is not trash receptacle in the outside front of the building which is littered with cigarette butts and people just put their trash in the planterss (I have a photo).  This place needs some serious help and probably won't do anything about it as long as they have guests who overlook these kind of things in the name of location.  I don't know if the local manager is to blame for this place being so bad or he takes his orders from Paris Hilton. Oh finally they charge for wi-fi and parking.

07/09/14 | Link | Rating: 1.0
35. Aaron C.
I didn't spend the night here but I definitely won't, after I had my lunch here in the lobby restaurant. Not only it is under staffed: take about 45 mins to get my burger ready; but also is dirty: I've seen several flies around me during the 10 mins of eating the burger, and one actually stayed on the glass next table for a while.

Don't waste your money and time here. Well, at least not for the crappy lobby restaurant.

09/08/12 | Link | Rating: 1.0
36. Stormy J.
Clean, friendly staff. Breakfast is the bomb. Disappointed that the hotel is unable to offer free alcoholic beverages due to state law. Nevertheless, totally worth it.

22/07/13 | Link | Rating: 5.0
37. Andy H.
Large Clean Suites, close to the airport and close to the Blue Line T which will take you across the river to anywhere in Boston. No free booze at the Manager's reception... Apparently MASShole State Law, who knows, but good free breakfast as well.

OMELETTE BAR!!!!

19/08/12 | Link | Rating: 3.0
38. Mike M.
Stayed overnight last week, and this was a really nice hotel. I like the layout of this place compared to the atrium Embassy Suites. Much quieter. Really nice being so close to the T; easy walk through the park, or have the shuttle pick you up and drop you off.

The room was very comfortable. The view wasn't exactly stellar (just the other side of the hotel), but otherwise was nice. Breakfast was great, especially the omelettes. Front desk was very helpful getting me situated. The HVAC was slightly warm, but I wouldn't call it uncomfortable.

I didn't have a car, so I didn't have to pay for the parking. If you're just going to be in Boston, I strongly recommend using the T from the Airport station. If you do need a car, Hertz, Avis, and (I think) Dollar are right next door so it would probably be cheaper to just rent a car for the day and return it when you get back to the hotel.

I don't know if this is just for 2013, or they do this every year, but HHonors members get free wifi during their stay. (The welcome letter I got at check in indicated that this was a special just for 2013)

30/04/13 | Link | Rating: 4.0
39. Kevin L.
I usually don't bother with airport hotels because they're usually on the low-end side and far away from the city center.  Not the case here with the Embassy Suites at Logan.  It's a quality hotel and a great value for Boston.  The 2-room suites are very good and have a lot of value-added functionality.  My room had a queen bed in the bedroom with a fold-out sofa bed in the living space.  There's a TV in both rooms and a nice sized desk in the common area.  There's also a mini-kitchenette with a mini-fridge, microwave, and second sink.  The bathroom was also pretty big but suffered from poor water pressure in the shower.

The biggest perk of Embassy Suites is its proximity from the T.  It's only 5 minute walk through recently refurbished park/sports field to Airport station on the blue line, which was also recently rebuilt.  We had easy access to the city center and other areas of Boston.  Another perk is the free breakfast every morning.  They had a pretty decent selection of food with an custom omelet station, oatmeal, fruit, cereal, bread/pastries, waffles, pancakes, bacon, sausage, potatoes, and scrambled eggs.  They also had a free pre-dinner reception in the late afternoon with a few hot appetizers, chips/dip, and a vegetable/cheese platter.  Only thing I wish they had was free Wi-Fi and some better parking options.

Population of the hotel mainly consisted of older travelers (above 50) and maybe a few people staying the night from the airport.  Embassy Suites may not be the best looking hotel but it's a functional hotel for the pragmatic traveler in Boston.

29/09/11 | Link | Rating: 4.0
40. Ali C.
The hotel it self was very nice, the service not so much! There was a big fight in the room next to mine and i got no sleep. EMT's came to take someone to the hospital, people were breaking things, yelling, and knocking on my door. The cops had to come. This went on until 5 in the morning. The manager first came to our door think it was us, we told him it was the room next to us and we were scared. Manager did nothing. Granted it was New Years eve, but the fact that the hotel did nothing is terrible customer service. On top of this they gave our taxi away twice and we got to our event over an hour late. They also charged me $70 for parking, a fee i was unaware of.

02/01/14 | Link | Rating: 1.0
41. Jimbo S.
The suite was very comfortable. Two queens and a fold out sofa (already made up! We didn't have to hunt up sheets in the closet). Two rooms with a door that shuts - helpful to isolate the snoring people away from the peaceful light sleepers.

EASY walk across the park to the T station, the subway that takes us to town. VERY convenient.

We had an interior room (facing an ugly courtyard rooftop) but it was quiet. Wish we had the view of Boston instead. My advice, ASK for the room with the view.

Unfortunately, on arrival at the airport, we had to wait half an hour at the airport for the shuttle. We called TWICE. Upon leaving, the shuttle driver was MIA. No one could find him. We WALKED to the airport and caught the blue bus around to our terminal.

Lunch was not good. Overcooked burger. Big fat freezer burned fries. Stale clam chowder. SLOW SLOW SLOW service.

Breakfast was great. Omelette bar was great! Lots of variety for breakfast. Lots of food out. And fresh fruit.

06/09/13 | Link | Rating: 3.0
42. Summer A.
$9.95 for WiFi, per device!  Want to let your phone do its thing and play on your kindle?  Too much $$$$!
Food sucks.  Sucks and if you stay in your room, $5 room service delivery charge.  Um.  No.
Staff is nice.  Not a photogenic local.  Room clean.  $25+ in a taxi to get you downtown.  Reading other reviews about the parking.  Not good.  
Not coming back.

19/05/13 | Link | Rating: 2.0
43. Joni B.
We were sent here (gratice)when Jet Blue canceled our flight without notice.  BIG free breakfast buffet. Comfy bed. Really really accommodating staff.

21/04/14 | Link | Rating: 4.0
44. Keri D.
Going to Boston on Memorial Day, it was difficult to find a good, relatively priced hotel. But we stumbled upon the Embassy Suites at Logan airport and figured we'd give it a try.

Pros:
- It was fairly priced.
- It was very clean. I get easily skeeved out by hotels but I didn't feel like that once here.
- The suite we ample amount of space for 2 girls traveling together - and all our stuff!
- The free breakfast was great - pancakes, waffles, eggs, bacon, sausage, biscuits and gravy, omelet bar, fresh fruit, ect ect.

Cons:
- PARKING WAS $35 PER DAY. Yes, this is the ONLY con. And the ONLY reason this hotel is going from 4 stars to 2 stars.  I was unaware of these charges and was surprised / not happy when an additional $105 bill was under my door after staying 3 nights.  It was not noted when I made the reservation nor when the valet took the car upon arrival.  After asking the front desk about these unexpected charges, they simply explained that parking space is tough at the airport and there is no free parking.  Which is understandable, but should be STATED prior.  There is a sign that was pointed out in the entry but it was not noticed.  Definitely consider these charges when staying for a while at this hotel; it might make it cheaper to stay at a different hotel considering these additional charges.

29/05/12 | Link | Rating: 2.0
45. Jorge M.
Very rude restaurant staff and even racist. Prices was extremely high and Rooms have odor and some with things falling from roof.

22/07/13 | Link | Rating: 2.0
46. Erin D.
My room upon arrival on Thursday night was extremely hot and stuffy. I cranked the air as low as possible to 60 degrees. I was a bit confused because there were stickered instructions that didn't seem to match the display on the unit, so I hoped for the best.

When I returned, my room wasn't 60 degrees; it was more like 75 degrees. A maintenance guy came, did some replacing, and he said the system should be working. I don't think the room ever cooled down to 60 degrees, and I slept all night without the comforter. Because of this, I am giving three stars.

Nevertheless, the hotel isn't in a bad location even though it's next to the airport and there is nothing around the hotel (except car rental places). I did not rent a car for my one-night stay. I took a cab to Faneuil Hall, which costs around $23 and took about 15 minutes. Anytime you're going from the airport into Boston, there is a $5.75 toll, but if you're going from Boston to the airport, the toll is only $2.75, so keep this in mind. It's best to take a cab everywhere mainly so you don't have to deal with the hassle and cost of parking anywhere you go. The hotel itself is valet parking only, but if you want to go to places like Faneuil Hall, you'll have to pay to park as well.

A shuttle to and from the airport is complimentary, although it should be noted if you're calling the hotel from the airport's phone bank, the hotel is extension 50 (not on the phone numbers list). Shuttle service promptly arrived within 10 minutes.

The free morning breakfast is amazing with its cooked to order omelette and corned beef hash (my favorite breakfast food). The bacon was crispy, although a bit salty, but overall the unlimited food was great. It's hard to mess up breakfast, and I ate so much for breakfast that I skipped lunch.

I would definitely stay here again, especially since the room rate was only about $138. The room itself was clean and came with a mini fridge, microwave, and separate sink area. Wifi is free. The bathroom drain worked, and the bathroom was big enough to have two doors. I also love suite rooms, so I definitely consider this hotel again when I return to Boston in November.

08/09/12 | Link | Rating: 3.0
47. Rod F.
Three issues with hotel
1. 5 nights and never did have reliable internet access.
2. Website advertises complimentary afternoon reception but found that alcohol  is not included.
3.  Staff. Not knowledgeable on tourism info. Asked several questions but no one could ever give an answer.

One plus is close to the T.

13/06/14 | Link | Rating: 3.0
48. Bryan L.
This is about as cheap as you can get for Boston!  Place was actually better than I expected. Service was fast and friendly. Valet is required which sucks if you're traveling on your own dime. When baller like me travel, it's because someone else wants to pay my way. I'm cool with Valet then! So where was I? Ok.. Back to me being a baller. No... Wait... the hotel!!!

Room was pretty nice. Bed wasn't that great, but the bathroom was big and the sitting room was nice. Place was clean, no random pubes laying on the floors or pillows. That's always a plus!!!  I will likely stay here again if traveling to Boston for biddness.

13/03/13 | Link | Rating: 4.0
49. Pat J.
Staff were very helpful, especially the shuttle drivers. GPS may send you to the back of the hotel. Might work better if you use the car rental address.

Rooms were as we remembered - separate living area with sink and mini fridge. Nice breakfast but ended a bit early considering our arrival in the wee hours. 9 am I think. F&B Mgr was very accommodating even though we were a bit late.

Perfect airport location next to car rental garage. We'll definitely return!

07/07/14 | Link | Rating: 4.0
50. Nadia N.
Close to the airport. Can't hear the planes, but I can hear the person in the next room. How thin are these walls?! Staff not friendly. Don't speak to a guest like they are interrupting your day. Food kinda blah. But it is close to the airport, has four walls, and a bed. 7 min walk to the terminal. Like that there is a park across the street. Next time will try the Hilton or Hyatt.

28/06/14 | Link | Rating: 3.0
51. AP F.
I too was nervous to stay here because of the bed bugs claim. Fortunately, we had no problems.  It had the usual Embassy Suites reliability and family friendliness.  Evening reception (although no alcohol) and good breakfast. Our room was spacious and clean with a fridge, microwave and sink.  The pool is small but warm and has a hot tub. Important hint: If you want to avoid the high parking fees, try finding parking on the other side of the wire fence that dead ends as you drive into the registration driveway. I'm not sure how to get there as we don't live locally, but there seems to be a lot of parking there. We didn't notice it until that evening while walking to a pizza place down the street (Santarpio's, which is amazing).

03/01/15 | Link | Rating: 4.0
52. WWest E.
I would give 0 stars if possible.  DISGUSTING hotel and hotel "suites" which they are not. Bathrooms felt slightly better than gas station bathrooms and the rooms were filthy.
Breakfast included but you need to be very picky in choosing food, stay away from hot food items they were old soggy and left little to be desired.

Our first room smelled as though someone smoked 5 packs of cigs in it. Our second room had a less than working AC unit and hearing the clanking of dishes etc being set up at 530AM is not how I wanted to wake up (our window faced the inside lounge area of the hotel- odd)

Thankfully we did not pay to stay or eat here and I would NEVER stay here by choice. Sketchy area and surrounding the hotel is CONSTRUCTION so trying to rest most likely won't be an option. AVOID embassy suites sure it's cheap but you are getting what you pay for junk!

02/07/14 | Link | Rating: 1.0
53. Jacelyn C.
Service was okay. Stayed here for the night before going on tour. Amenities were decent. Breakfast buffet was pretty good. Convenient location near Boston Logan Airport.

05/10/14 | Link | Rating: 3.0
54. Thomas M.
Would not stay here again.  Very loud air conditioning unit kept me awake, and made an even worse noise when turned off.

24/07/14 | Link | Rating: 2.0
55. Mimi R.
I called the toll free number for a reservation. I initially reserved four rooms. When I called back the next day with another nine reservation requests, the representative said she would have to send me to the hotel reservation desk. At that time, I assumed since I was being sent to another department, that my four reservations would go with me. When I made all 13 reservations, I was under the impression that this included the initial four I had already made. My mistake, I should never assume. When I received my credit card bill, the Embassy Suites charged me over $1,000.00 for the four "no shows". I worked with hotel account manger, sales manager and general manager, but they would not budge on their policy even though our group spent over $15,000.00 during this one stay. I will never use the Embassy Suites again for our future training programs. The Embassy Suites do not take responsibility for situations that were partly their fault. It is not a professional way to do business and because of mistakes on both our parts, I am extremely disappointed that they would not even come to a compromise.In the future, our office will not consider bringing our training groups to Embassy Suites.

24/04/15 | Link | Rating: 1.0
56. Scot A.
I've been bringing my business to this property for the past 9 years and have never been disappointed with the staff who very friendly, the rooms which are comfortable and "roomy", the restaurant which serves top quality food and the servers with their superior service. Shuttle service, for the most part, is on spot though it may slow down at times. The fitness center has decent precore gym equipment however in the summer months consider running on the track across the way from the hotel :-)
Hotel is also within close walking distance to  the blue line which can take you downtown Boston!  Awesome Awesome Awesome place!!!

09/07/14 | Link | Rating: 5.0
57. Carey C.
Great location! Close to the airport and walking distance to the transit system!   Why pay more to stay downtown!  Staff is friendly!  Rooms clean!   I only knock a star because there are any amenities close...  Restaurants, stores, convenience stores...

24/05/14 | Link | Rating: 4.0
58. Asuka H.
Before arriving I was honestly pretty nervous about staying at this hotel because of the reviews here, but I ended up being pleasantly surprised.  The room was clean, and the staff was quick to respond when my blow drier suddenly stopped working.  I also had some small meetings/events here and the staff was flexible with requests and last-minute changes.  The air conditioner wasn't quiet, but I wouldn't say it was super loud either...but then again, I'm also the type that can sleep through almost any kind of noise, so other people may think otherwise.

Though I have to agree with the review below that the bacon for breakfast is pretty gross.  They're soggy, thin as paper, and don't taste any better than they look. Ick.

11/09/14 | Link | Rating: 4.0
59. Ian P.
Very convenient for airport access. No free evening bar due to local state laws. Rooms are a little aged, however a nice property.

Dinner was sub par one evening. They offered free drink coupons to help make up for it, however I did not utilize them.

Staff are friendly and work to improve on their ongoing efforts.

22/08/14 | Link | Rating: 3.0
60. Elizabeth B.
Rooms were very spacious, clean and comfortable.  Staff professional and helpful.  Free shuttle service to and from the airport all day, the perfect place to stay to catch an early morning flight.

06/04/15 | Link | Rating: 4.0
61. Rob T.
They currently have several rooms that flooded and the floors are still wet. I was the lucky bastard who got to stay in one of these. I don't want to know where the water came from, I just hoped it was rain. I tried to gauge the length of time it had been flooded by the smell but no luck. The staff is very kind, however as they check you in to your smelly room

19/01/15 | Link | Rating: 2.0
62. Mike H.
Pluses include being close to the airport if you have a next day flight, rooms were clean and beds were cozy.

Negatives include unfriendly staff, over priced, LOUD heater unit that we couldn't run it kept us up, and the included breakfast was just ok....

Wouldn't be my first choice if I was returning to Boston on a trip....

04/12/13 | Link | Rating: 2.0
63. Rosemarie G.
Stayed there three nights and wish I hadn't. The biggest positives is that it's close to the airport and child friendly.  Lots of construction going on and at times difficult to get to hotel entrance. Parking is valet only and very expensive. Rooms are comfortable but our a/c did not work the first night. The next day it was fixed and the room much more tolerable. Sheets are changed daily only upon request.
   Buffet breakfast was ok but you have to ask for real eggs in your omelette otherwise you get the artificial ones. The good news is it's complimentary. Complimentary appetizers in the afternoon were nondescript and did not include alcoholic beverages.

10/11/14 | Link | Rating: 1.0
64. Walt C.
Review based on 4 day stay on 7th floor:

Definitely have stayed at nicer Embassy Suites. For the price, does not live up to the name. Would most likely consider another hotel next time in town, or even another chain.

PROS:
+ Close to airport
+ Friendly staff
+ Shuttle

CONS:
- Valet only parking for $35/day
- Smaller than usual Embassy rooms
- Breakfast food items were soggy and not always cooked through. Waffles, omelets, bacon, sausage, potatoes, etc...
- Nothing much around hotel, a few places to eat
- Older/dated furniture

06/10/14 | Link | Rating: 2.0
65. Marilyn G.
Clean, spacious, no problems. Bedroom suite, kitchenette, sitting area. Nice marble bathroom. Nice accommodations for inner city and next to Logan Airport.

10/10/14 | Link | Rating: 5.0
66. Warren M.
Only an update.  Still an easy place to deal with but...Seems our wonderful rate was just a lucky break, a promotional rate. Rates are through the roof and availability limited for this January.  Our flight leaves so early we can't partake of free breakfast. It's less expensive for us to take a limo to and from Logan from PVD.

19/11/14 | Link | Rating: 4.0
67. Tony L.
This Embassy Suites was ok compared to the other ones I stayed in.  The good thing about this location is that they do pick up and drop off from the airport.  They also do the same for the MBTA Airport station, but airport seems to be their priority.  I cannot recall how many times I heard the staffs telling us it is only 5 minutes of walk.  Maybe on a sunny day, not when it was 30 degree with ocean breeze blowing at your face.

The room comes with free breakfast and all the other standard things like swimming pool.  The breakfast they got was the standard Hilton ones across the US, same cook-to-order omelette, eggs, sausages, waffle, etc.  Only members with Gold or above in HHonors gets free Wi-Fi.  For some odd reasons, they have strict state alcohol rules (reminds me of Utah), and their manager night event cannot offer free alcohol like other Embassy Suites.

I will probably book this place again if other ones were full.  The Boston Convention Center do have bus shuttle to this location.

09/05/14 | Link | Rating: 3.0
68. April N John P.
It's 5am EST and I'm sitting in the lobby of Embassy Suites Boston waiting to leave. I was awaken about an hour ago after being bitten multiple times by bed bugs. I'm horrified and I feel like I want to scratch my skin off. I can't sleep and I'm afraid to take my clothes and luggage back to California. The front desk sent someone immediately to take pictures which seemed odd, unless they're use to this. The staff seemed very empathetic and didn't apologize. The manager comes in at 7am, hopefully he will refund my stay and apologize. My company frequents The hilton brand but that may need to change.

12/12/14 | Link | Rating: 1.0
69. Miki M.
BED BUGS
Stayed here for one night and got bed bugs like crazy. Seriously so unhygenic and just disgusting.

17/07/14 | Link | Rating: 1.0
70. David H.
The worst of all the Embassy Suites I'd ever stayed. The staff was not so friendly. A bit of an argumentive bartender explaining why having a managers reception is not a good idea because of all the tax money being lost by the state. Like I really care. This hotel does not have a managers reception to include free beer, wine or spirits. They obviously don't know how to get around the Massachusetts law like the other hotels do. They don't even make up for it with better happy hour food. The prices in their restaurant and lounge are very high as well. The fitness room could be a little better by having equipment that works. This is one hotel where management obviously doesn't care. I'd stayed here a while ago and stated I would never go back, but unfortunately I was trying to accommodate my colleagues.

05/04/15 | Link | Rating: 2.0
71. Raymond L.
The room are clean and very efficient getting to Boston Logan Airport. Nothing special about the breakfast and same repetitive items for the duration of my 4 day stay. The numerous flying insects trying to sabotage my breakfast on various occasions was an annoyance.

26/12/14 | Link | Rating: 3.0