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Fairmont Copley Plaza in Boston, MA

Fairmont Copley Plaza in Boston, MA


Centrally located in Boston's historic Back Bay, The Fairmont Copley Plaza sits steps away from the Boston Public Library, Beacon Hill, and the Freedom Trail. This luxury hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912.


Established in 1912.

Located in historic Back Bay, The Fairmont Copley Plaza Boston hotel stands alongside the Boston Public Library, Trinity Church and Hancock Tower, as the architectural landmarks of Copley Square in Boston, Massachusetts. Since its gala opening in 1912, the elegant hotel has stood as a symbol of Boston's rich tradition of culture, history and hospitality.

Constructed on the original site of The Museum of Fine Arts, The Fairmont Copley Plaza Boston was designed by Henry Janeway Hardenbergh, who also designed The Plaza in New York and The Willard Hotel in Washington, D.C.

In 2012, The Fairmont Copley Plaza celebrated its centennial anniversary with the completion of a $20 million plus restoration. This project included the renovation of all 383 guestrooms and suites, enhancements to the Lobby area and meeting spaces, as well as the addition of a contemporary, rooftop health club.


Company Info:

Rating: 3.41

Address: 138 St. James Ave, Boston, MA, 02116

    Hotels in Boston, MA



    Comments (116):

    1. Jackie K.
    Wow...okay...so I glanced over the other 16 or something reviews before mine, and thought, "WHAT?!" This place is my favorite hotel in Boston. So maybe they sucked me in with Catie Copley (the mascot, a black lab that is available each day for guests to take for a walk whenever they please!), or maybe it is the old and very classy structure (inside and out) that make this place comfortable and upscale in a quite pleasing way. Or maybe, it's the staff that remember my family as they visit periodically. WHATEVER it is, it is a culmination of five star service and accommodations that make this place so wonderful. My step-sister stayed here for a night with my dad and step-mom and she recieved a note "from" the dog, and they even called asking us when we wished to take catie for a walk! Now that's a fun thing. She also got a stuffed black lab on her bed the second day, and even black lab cookies!!! There is a floor, I believe it is the fourth, that serves food and beverages (for an additional charge), that is a nice thing to do, especially if you would otherwise eat late night snacks, or it is even great for breakfast. Definitely a good idea if you're with the family. This room also provides many board games, and two living room type areas complete with books, and fire places. Some of the best views of Copley Square, this hotel showcases the picturesque Trinity Church right in front of it, and I recommend it for a special get-away, or even just a night in lovely Boston. Maybe good for weddings as well, I know it is a large space, and already very fancy for those in need of that kind of space. Enjoy!

    22/02/09 | Link | Rating: 5.0
    2. Patricia H.
    We ate here during Restaurant Week.  The food was very good and the atmosphere was wonderful.  The only point I want to make was that the martinis were $20.  It was the most expensive martini in Boston.  I wouldn't come if it weren't Restaurant Week.  Brasserie Joe's probably makes the best martini in Boston and their price is $12.

    26/08/10 | Link | Rating: 3.0
    3. MICHELLE C.
    don't stay at this hotel! its so not worth the money.
    i stayed here thinking 'oh what a great location!" i saw the valet and heard good things about it, so figured why not.

    we didn't like anything at all about the hotel. the rooms are musty and small! we asked to be upgraded to a bigger room- and we got one with two rooms. the set up is just horrible though. needless to say we didn't get a good nights sleep. the bathroom- is the oddest hotel bathroom i've ever stayed in.

    i understand its an old building and historical. but i just felt so dusty and the smells were unbearable.
    the bed was not even comfortable.

    not to mention, i ate at the oak room (which is downstairs in the lobby). what a bomb!

    also- the valet were horrible! it was pouring rain out, and the valet guy had an umbrella in his hand- he was too much in a daze to offer it to me to get into my car. instead i got soaked on my way to a wedding! and the counter check in was even worse!.

    not to mention- i had to use the public restroom in the lobby! i walked in and no lie- there was blood all over this stall. tampons thrown all over the place. it literally looked like a bloodbath in here- i immediately ran to another stall- and someone took a huge dump and didn't flush!
    i couldn't believe how horrible it was in there and no one had been cleaning the area. normally i find 'restroom attendees' so incredibly annoying. u know they stare at you up and down while you wash your hands, and with attitude toss you a paper towel. or how about the ones that dance to the music inside the bathroom while cleaning up the sink. lol - thats always the best. but in this case- the place needs to hire someone to take care of this place.

    28/01/08 | Link | Rating: 1.0
    4. Jill L.
    It's a beautiful hotel with nice rooms and friendly, helpful staff. I gave a low rating because it cost $13.95 for 24 hours of wifi and the business center also charged exorbitantly for Internet access and printing. Not a good way to encourage business travelers to return.

    07/01/11 | Link | Rating: 2.0
    5. J L.
    We recently attended a big wedding in the Grand Ballroom, the appetizers were mediocre, the staff was unfriendly, our entree was cold, and the bartenders were rude. I  would not host a function here. Boston's crown Jewel needs a good polish, and new management!

    08/01/09 | Link | Rating: 2.0
    6. Lynda M.
    My girls and I were all dressed up last night, so we stopped here last night to grab a drink at the Oak Room. I guess we were too young because the ancient hostess said the place was full and said we had to wait in line, even though we clearly saw empty tables. So two waited in line, while my friend and I went to use the ladies room. The hallways and ceilings are magnificent, this place is like a palace. There was a black tie 50th wedding anniversary party being held, so the ladies room was crowded with older women dressed to the nines. When I finally got to a toilet, it was clear the woman ahead of me had been smoking in my stall. Hello? Are we 16? You could not drag your rich ass outside to have a butt like all the other smokers? Are you too good for that??   DISGUSTING. I told the maid and she just shrugged her shoulders. My friend could also smell the smoke by the sinks. We left the bathroom, grabbed our friends and left.  Goes to show you having money does not give you class, and shame on the Copley Plaza for not enforcing the no smoking laws.

    21/03/10 | Link | Rating: 1.0
    7. Daphne H.
    We turned down our first room which was on the first floor (too musty).  If you have a nose like a bloodhound (as my dad always described me) then ask for a high floor.  It's still not going to be a breath of fresh air, but much better.  My room now smells like they put some kind of air freshener filter in the vent, but I get used to it after a few minutes in the room.  We had to give up a view of the Square for a better smelling room too.  Rooms are small compared to newer hotels, but hey, this is a historic hotel that's been here forever, so I don't know how you'd go about getting all the smells out!  We probably won't be dining here, in-room or otherwise because of previous reviews.  No coffee/pots in the room, but there's a Starbucks across the street in the Westin and a Panera .8 miles up the street.  The room does seem very clean.  I think all the rooms are a bit different, but my bathroom is no bigger than a closet, and my closet is not big enough to hold our clothes for a four day trip (2 adults).  So, meh, I've experienced better.

    19/06/11 | Link | Rating: 2.0
    8. Edward S.
    They overbooked and put us in a lower standard room, without refunding the difference. A scam.

    07/10/11 | Link | Rating: 1.0
    9. M. M.
    Stayed here for a night when I was in town to go see a show.  I got a cheap (for here) room at about 200 bucks for the night.  This hotel looks like it would normally charge more like 300 a night.  Basically it's the kind of swanky old red velvet/ crystal/ doorman-in-a-uniform type place that looks like it welcomes a lot of elderly rich doctors.   It's in a location convenient to transportation.  No view from my room (just of the building next door) but I did have a nice marble bathroom and I ate breakfast in the fancy Oak Room restaurant, where they have very good french toast.  I don't know if I'd stay here again as there are lots of hotels in the area to try, but it was fine for the one night I was there.

    17/10/09 | Link | Rating: 4.0
    10. Elizabeth W.
    This hotel has a very beautiful lobby, and the oak room is really gorgeous as well.  The staff were all really nice when I stayed there too.  Really though, to me what matters the most when I stay at a hotel is the room.  My room was really small, weird, and old.  At night there were some unexplainable noises that kept me awake all night one of the three nights I stayed there.  I wouldn't stay here again; if someone is interested in the hotel I'd tell them they'd be well served coming for a drink at the oak room and leaving it at that.  (Don't eat breakfast there though; I had brunch there and it was stale, gross, and cost $80 for 3 people.)

    21/03/10 | Link | Rating: 2.0
    11. Lee H.
    I could not believe that this hotel has only 3 stars.  It was a wonderful visit with attentive staff who made us feel like we were staying in their home.  The room was small-ish but complete.  The bed was out of this world comfortable.  We met Catie on our way out at check-out and felt so good about the dog-friendly attitudes of the hotel.  This was a huge splurge for us price-wise but the location was perfect and the visit wonderful. It was worth every nickel we spent!   The only negative was our visit to the Oak Room bar for dinner Friday night.  When we checked in we were told of the restaurant and the renovations but we were not told that we could make reservations as guests of the hotel.  It was very crowded when we showed up for dinner, were seated fairly quickly, but our server was slow and forgot to return my husband's credit card when she returned the receipt to our table.  My husband had to find her to retrieve his card.  Our meal was also just so-so.  I had the flatbread which wasn't hot when it was served.  My husband had the burger.  We will return to the hotel next year and hope to make it an annual visit.

    20/03/13 | Link | Rating: 5.0
    12. Jim A.
    Where we stayed (on points) during our Boston visit. Great location, beautiful building, cute mascot (Catie the black lab), comfortable bed, extremely disappointing stay for a hotel with pretensions to being a luxury stop:

    - Even on points, if we are staying in a $400 plus room, why do we have to pay extra to access the Internet, that's just feels cheap. Increase the room rates by 10 bucks and give us the Internet for free so  we don't feel ripped off.
    - A TV that is at least 5 years old?
    - The bathroom was small, the door opened into the sink and there was only one sink - for this price there should be two sinks.  Also, it would be nice if the toilet was separated from the only sink.
    - We spilled coffee on one bath robe - they couldn't be bothered to replace it with a new one when the room was cleaned - even though we had left it out stain side up.
    - The service was so-so, we arrived at the Oak Room at 10:00 o'clock on Sunday after attending a party - and wanted a snack. Sorry, kitchen closed and nobody had any real recommendations on where to go for a snack - so we ended up doing room service.

    We give it one star because it can't hold a candle to the Ritz or Four Seasons - the hotel is taking advantage of its great history and fantastic location and offering sub-standard service! Inexcusable.

    09/10/07 | Link | Rating: 1.0
    13. Ana M.
    The hotel is beautiful. The beds are comfy and it's close to everything.... But what makes a place great is often the people that work there. There is the man that works the graveyard shift -11pm-7am. He works the door, he's battling lung cancer and he has the greatest vibe. He is kind and warm and really left an impression on me. He smiles at everyone and he is just so friendly and not in am annoying way. A man wearing a suit was walking dwn the street and he fixed his collar. He said hello to everyone and he was genuinely nice. I dot think this is the norm for Boston folks.. But maybe it is... I don't know. He chatted with me the last few minutes if his shift and really he gave me hope. Kind people give me hope or man kind! I had a crappy couple of days working some tradeshow and I was just thinking how jerky people can be. People suck... But this guy reminded me that not all people suck. I didn't have a dollar to my name to tip the guy, so if u r there coming in between 11pm-7am- tip him for me.  He's been working that shift for 30 years. He's the only employee there over 40 it seems and he's a cool guy. He makes this place just a little bit better... Alot better.

    12/06/10 | Link | Rating: 5.0
    14. Jenn T.
    I've been here twice now, both this year. Once for a wedding and my company's holiday party. While the hotel is very nice inside and service was good, the food was really only mediocre for a place that houses one of the most expensive restaurants in Boston.

    Comparing the wedding food and the holiday party food, the hors d'oeuvres were better at the holiday party but come on, why would you serve a big piece of lamb chop, with the meat still on the bone and needs a knife to cut, with no plates?! small portion please. i did get to try the hors d'oeuvres at the wedding as they were only served for the first 15 minutes or so, not sure why, but i didn't hear good things about it so that's ok.

    onto dinner. because i helped with the food tasting for the wedding and picked most of the dishes that were served, my opinion will be slightly biased but i thought overall it was enjoyable for wedding food, but definitely didn't blow my mind away, nor did it for my bf. the appetizer came out cold. Now, the dinner for the holiday party. I don't even know where to start...the lobster bisque i guess. It was the nastiest lobster bisque i have ever had. first, it was brown. when i saw the color before i saw the sign, i thought it was gravy. then when i finally got to taste it, it had NO taste. salt and pepper didn't even help it. i don't know how it was cooked. everything else was just average. it was buffet style and nothing was special about the salad, pasta salad, the steak, fish and chicken. a comment i heard was, "the salad was the best dish in the house".

    i hope my company doesn't have its holiday party there again and i know i won't have my wedding there.

    25/12/08 | Link | Rating: 2.0
    15. High End B.
    It's a very old school hotel, it's nice but you can only make a 100yr old hotel so nice.  Generally someone there to open your door, a lab in the reception area is alway a nice touch. Rooms are not big and I was on the gold level which comes with a nice breakfast.  only about 8 tables so very quant.  only 1 block to the subway if you want to go that way (when in Rome), no major events close by so a taxi is easy to come by. Poorly lite room, very small bathroom.  If you've stayed at 100 yr old high end hotels you'll be OK with this, if you're used to new hotels you'll be disapointed, you're better off at a Marriott.

    24/03/11 | Link | Rating: 3.0
    16. yana v.
    Ok, so I still think it's a beautiful hotel, but I had to take a star away after I went there with full lighting for a presentation, I'm not sure I'll be able to eat there again.

    Not only was there a mouse that ran across the room in the beginning of the presentation, but a bit later it was followed by a cockroach that looked like it was from the Jurassic period. It was HUGE! It wouldn't Die, even when someone stepped on it 3 times. It just lie there for a few minutes and then as if it "Regenerated" or something and just kept on going like nothing happened. What do they feed these things in that hotel? I know they say that cockroaches would be able to survive a nuclear war, but I didn't think they can survive being crushed.

    I wonder if we keep eating the magical food from the hotel, would we become immortal too or do the cockroaches and the mice get to all the "magic elixirs" first, leaving us with only the sour taste in our mouths and possibly a bit of a viral infection?

    30/06/08 | Link | Rating: 3.0
    17. peggy c.
    The Fairmont has potential: The ballroom is lovely and the rooms facing Copley square is romantic.  Plus, the Oak Room is kind of cozy and the wait staff is very professional.

    That being said... a cursory glance at the outside gives you a good impression of the quality of the Fairmont.  While the flowers are pretty and staff courteous, the sidewalk around it is perpetually cracked and the carpet raggy looking.  

    The ballroom is a good place to have a company event or wedding and the restaurant is good though not amazing.  In terms of the rooms (or maybe just the one I stayed in), they are not huge but are of a decent size and the bathroom is spacious for a hotel bathroom.  Although the bed isn't exactly heavenly plush, it was comfortable.  And lastly... if you need to park in the garage nearby, just use their valet.  It's about the same price as the garage and they'll pull your car up for you.  Plus... when it's raining it's feels so nice to have someone hold an umbrella for you as you get into your car.

    The Fairmont do some things right... but is just not quite up to par to be a top notch hotel.

    14/07/08 | Link | Rating: 3.0
    18. anita c.
    The room we were given, and the service we got, were not up to my expectations. I stay at 4- and 5-star hotels about 10 nights of the year, and am a member of the Fairmont President's Club preferred guest program. Every interaction we had with a staff member was unimpressive, from the mumbling check-in person to the distracted check-out clerk. No doorman was on duty when we checked in, nobody offered to help with our bags, and the concierge was unable to answer basic questions about the immediate Copley area.

    The door to our Fairmont Room opened right onto the bed, with no vestibule or closet area to separate the room from the public hallway. The closet provided less than 12 inches of hanging space, and no skirt hangers at all. There were no drawers or shelves for clothing, anywhere in the room -- the whole armoire was taken up by the TV and minibar. There was no coffee in the room, although a notice in the minibar area said that we could have a pot and supplies delivered for an additional cost!

    The bathroom was minimal, with a shower over the tub surrounded by a fabric shower curtain (which, of course, blows in on you as you're trying to relax) and no robes. Toiletry amenities were basic but decent, and actually smelled pleasantly of citrus and herbs. But still, for a 4-star hotel, I expected a better setup.

    The TV in our room was malfunctioning, turning itself on at will. We tried to unplug it, but the armoire was too heavy to move. We turned down the volume, closed the doors, and threw the bedspread over the armoire to hide the light that was coming throught the door. The next morning, we asked the front desk to have it fixed. Maintenence left a note saying that the problem was resolved, but it wasn't -- we were awakened at 2am by the TV turning itself on at full volume! Needless to say, we weren't very happy the next morning.

    We left for our day out at about 8am, and left the "please make up room" sign on the door. When we returned, exhausted and ready for a shower, at 3:30pm, the room was still just as we left it. We called housekeeping, and the person who answered actually lectured us that we should KNOW that they have until 4pm to make up the room. (Are we psychic?) We asked them to send up towels so that we could shower; 30 minutes later, they hadn't arrived, so we called again. 20 minutes later, still no towels. I went out into the hall, found the abandoned maid's cart, and got them myself.

    The maid finally came to our door a few minutes later at 5pm, asking to make up the room. We told her that we'd like her to come back in an hour or so, after we left for dinner, and she sighed and stamped off. We took our shower, and came out to find a little "sorry you didn't want your room made up" notice slid under the door -- infuriating! When we called the front desk and explained what had happened, and asked them to please send someone up in 30 minutes to freshen the room, they gave us all kinds of flack, and finally agreed to only change the sheets and towels.

    The location on Copley Square is fabulous, and the bed was comfortable -- but those are just about the only things I can think of to recommend this hotel. I'd rather spend less and stay at the Marriott across the street; at least then I'd expect minimal service.

    14/07/06 | Link | Rating: 2.0
    19. nancy b.
    check in was chaotic.  There were too many people and only two reservationists.  The reservation desk is small and does not accommodate the bell  hops  who were visiably upset with the guests that were in their way.  I almost fell when the Bell Hop pushed his cart up behind me while I was checking in. Coming from California we arrived around 5pm.  Our upgraded room was not available and the hotel was sold out...."someone will get back to you"  No one did.  We were also not told about the ammenities from staying on the 4th floor; breakfast, refreshments etc.    Our room was smaller than the deluxe room that my daughter stayed in where we paid the upgrade fees and got a much smaller room AND the issue was never addressed.  None of the front desk staff take any responsibility or ownership for issues or concerns of the guests (at least us).....I think the Fairmont Copley Plaza needs to get their house in order....Note to Jennifer Z....the only time the staff contacted me was after many repeated attempts to resolve the upgrade without response.  I have also notified American Express of the difficulties that I had and they will be in touch with the general manager.

    22/07/13 | Link | Rating: 2.0
    20. Lydia B.
    Stayed here in June while in Boston for a charity event. Nice hotel, I would recommend to others. Located close to a lot of restaurants which is nice. Best part about this hotel is that it is dog friendly. They also have an old black lab named Katie Copley who is the hotel dog, you can even sign up to take her for a walk.

    20/01/11 | Link | Rating: 3.0
    21. Ron M.
    This hotel is your extravagant old school, older crowd type of place. I could see my parents, or grandparents staying here and really thinking it's wonderful. I'm under 40 and it's ambiance was stunning, but the lack of a swimming pool/spa/hot tub and small rooms/bathrooms was disappointing.  The beds were comfortable and the carpets/closets other areas need some updating.  The hallways reminded me of a movie horror scene, long, dark and a bit creepy.  Don't plan on sleeping late if you have a neighbor, because the doors slam shut SOOO heavy!!! Easily the worst aspect of this hotel!! Besides that and the below average bathrooms/showers, I've stayed at better locations for a lot less money, that being said, the location made up for a lot of "negative" aspects. The Oak room is hustling and bustling at night, but the a.m. breakfast and lunch scene were not for me.

    21/12/10 | Link | Rating: 2.0
    22. Jade R.
    Full of Boston character. Great location. Dog friendly and has a sweet dog ambassador (an asset other hotels are missing). Five stars for a great staff, but only 4 given the need to update some of the accommodations.

    20/07/11 | Link | Rating: 4.0
    23. Jeff Z.

    The Fairmont is okay if you get a good deal. It's got all of the old-world charm you'd expect from a turn-of-the-century hotel but that means it has it's drawbacks too: Small rooms. Mine, in particular, smelled like the steamy exhaust from a bad Chinese food restaurant, but that could be because I was stuck in the back of the hotel with a lovely view of a breezeway and the air conditioning equipment rather than beautiful Copley Square.

    You win some, you lose some, I guess.

    The lobby is gorgeous and makes you realize you're walking into a little bit of history, not just some glitsy, high-priced hotel. The hotel staff is very polite and helpful. The bell hops are prompt and the maid service thorough.

    The rooms are comfortable and cozy -- er, small.  The beds aren't the most comfortable in the world, but they're also not all that bad. Nothing beats a fluffy Hyatt bed. If you're a business traveler, these are things you know.  I had a 32" flat-screen television that was more than suitable and helped make the room seem a little bigger. (No big, bulky TVs anymore!)

    The bathrooms are pseudo-sumptuous. I've stayed at another Fairmont where even the base-model bathrooms rooms make you feel like a king.  These were.... nice. The soaps are high-end and it's all wall-to-wall marble, but in the end it's just a tub with a shower head, a toilet and a sink.  If you're expecting a relaxing bubble bath in an over-sized tub, you're out of luck.

    Another drawback: The fitness center. If you're like me, a decent fitness center is a primary concern when you do a lot of traveling. The Fairmont has three treadmills, one elliptical, a one-machine-does-it-all weight machine and a small set of dumbbells. That's it.

    You can go to Fitcorp just two blocks away for $10, but if you'd prefer not to have to go outside the hotel, you're sorta stuck.

    Other warnings: The Oak Room and Oak Bar are very, very nice, but the restaurant is pants-only. Meaning, if you've been working all day and want to relax in a polo and shorts, you're screwed. They'll politely ask you to change or sit at the bar.  Not snooty, just policy and the hostess was very gracious and kind about it. But at $30-$50 a person, keep your shorts on and go somewhere nearby *cough* Coda on Columbus *cough* for a nice, casual meal.  

    Internet access was $13.95 a day, but if you're a member of their President's Club, the fee is waived. It's worth it to sign up if you think you'll be staying at another one of their locations. But if this is your first experience with a Fairmont, it might just turn you off to trying the others!

    Although it's nice and I get a corporate rate, I think I'd prefer to stay at the Marriott at Copley for the convenience factor and since I think big chains (although usually plasticy and cold) tend to provide better amenities overall.

    04/09/08 | Link | Rating: 3.0
    24. Jeff K.
    Stayed there 2 weeks ago. It's pretty typical of historic hotels. The room was small and facing a tarp. It's as good as having no window at all. The facility is fairly updated, and the toiletries are very nice.
    I would stay there if the location is right. Other than that, there is nothing special. I worked a blocked away when I stayed there.
    Even with a corporate special, I paid $209.

    31/07/09 | Link | Rating: 3.0
    25. Sally B.
    The ideal location for downtown conferences.  I have volunteered at a few events here and they have all gone off without a hitch.  All of their spaces are beautiful and the staff are very willing to help with whatever you need - a bowl for nametags, a special dinner for late arrivals, you name it.  It's a pleasure to do business here.

    01/10/09 | Link | Rating: 4.0
    26. Colleen B.
    Totally agree with other Yelpers...from the doorman to the lobby--your entrance into this hotel is a frickin' impressive experience. I felt like a celeb when the spiffy, royal guard-looking dude came to valet my car. Then I walked down a marble-columned, glitzy hallway to the lobby.

    That is sort of where the delight ended. No one ever made eye contact with me at the front desk and I was actually there for a conference so I didn't know where the room was. Lucky I got street smahts cuz I figured it out, but no help from the front deskers.

    The conference room/ballroom set-up was jaw-dropping and the hotel banquet staff out were also amazing. Someone dropped a glass and a staff member swooped in like the secret service to clean it up discretely and effectively.

    Bartenders and servers were friendly and made the event a pleasant experience. I didn't stay overnight at the hotel, but if I had to plan an event here in one of the ballrooms this would be the place to have it. From crystal chandeliers to impeccable service and above average food, it's on my list. Just hope attendees come in a side entrance and by pass the inept front deskers.

    08/12/09 | Link | Rating: 3.0
    27. Aaron W.
    Not the best Fairmont I've ever stayed in. The ones in San Jose and Vancouver were much better. While the staff here does deliver good service, the hotel itself is very old and in need of a makeover. Felt more like the old Helmsley Hotel in NYC. Rooms are just ok while bathrooms are very nice. Was a little surprised that it was almost $50 for overnight valet parking. If you are going to spend a lot of money on a higher-end hotel (Not me, IATA discount!), you would be much better off at the Four Seasons or other high end boutique hotels in Back Bay.

    To top things off, I ended up on the roll-away bed because my generous family took the real beds  (Aren't I the one paying here?) Ever see that Seinfeld episode where Elaine has to sleep on the pull-out couch with the bar that dug into her back the whole night? That bed was probably better. (Worlds are colliding Jerry!)

    26/10/09 | Link | Rating: 2.0
    28. Anna L.
    Stayed here for a night earlier this week and was not impressed.  It's got a nice quaint old-school feel to it, I guess?  To me, it felt a bit run-down and in need for a face-lift.  

    I will not return unless I'm there for a conference.

    16/09/09 | Link | Rating: 2.0
    29. Larry G.
    Went to a black tie event at hotel, had the most obnoxious waitress ever. She had to tell us all about her difficulty getting back and forth from kitchen. Very rude if you asked for service, and wouldn't stop whining all night. No resolution to ruining my wife's and my dinner. Stayed 2 nights in hotel and bath is almost too small to stand up in shower. Also couldn't get movies or tv problems fixed. Seems as though lots of customers not satisfied with management of this hotel!!!

    19/02/13 | Link | Rating: 1.0
    30. Ken M.
    We visited the Fairmont Copley for a wedding on Friday evening. The rooms the wedding were in were opulent as expected. The wedding planner seemed a bit overbearing, but perfectly nice.

    The food was delicious, although there was a lot of confusion over vegetarian versus regular.

    I wasn't thrilled that there was a high school formal going on in another ballroom so there were 25 teenagers in the ONE bathroom at all times. Thankfully, the wedding planner showed me a private facility in the basement.

    23/05/10 | Link | Rating: 3.0
    31. Paul H.
    The service was very nice. A lot of, "yes, sirs!" and other niceties to make you feel like a VIP. The room was also...well...roomy. Very nice.
    I tend to like more modern decor and the Fairmont was a bit dated. But that's to be expected in the Back Bay area.

    Compares favorably to the Plaza.

    28/02/11 | Link | Rating: 3.0
    32. Greg H.
    The service at the hotel is first rate, location is superb. But if you are a businessman or family looking for comfort and space.... this is not for you.

    The lobby is large, lush, and well appointed. This image begins to deteriorate when one walks into the cramped elevator, and dips further as musty odours waft you towards your tiny room.

    I'm sure you can pay for a sitting room and all, but I didn't and the room is so small that you almost have to squeeze by the foot of your bed to get to the bathroom. If you want to watch TV, there is no 'sitting room' style chair even. You either sit on edge of your bed, or lay down and watch it at an angle.

    Like most 'old lady' hotels (with apologies to any elderly women), the money has been spent in the lobby for those touring it's historical significance vice business style amenities for those sticking around. A final kicker - 7$ for a bottle of water in the room!.

    As with many who travel constantly, please.... book me at the Courtyard Marriot or equivalent next time! Likely cheaper for the company, and more practical!

    28/10/09 | Link | Rating: 2.0
    33. Daniel B.
    Avoid. There are many much nicer properties within two blocks distance. Pretty horrible in-room experience. Room was freezing (fall in Boston, in the 30's outside) and the heater was not working. Instead of giving me a new room, maintenance BROUGHT A PORTABLE ELECTRIC HEATER. What a shame.

    - Pros: great location, lobby, ballroom, and Catie Copley The Dog.

    - Cons: tiny tiny tiny room, facing utilities boxes, no breakfast, no coffee pot, a bottle of water in the room = $7 plus taxes. TV was like 8 years old. No sitting area in room. Wifi requires joining Rewards Club.

    05/11/11 | Link | Rating: 1.0
    34. Ethan A.
    I've stayed here twice, and enjoyed it. The location is really what I like about this place - you can't beat looking over Copley Square. For the area I feel like there are ample places to stay, and this place is a more dated but elegant location in comparison to the Sheraton perhaps.

    07/05/12 | Link | Rating: 3.0
    35. John I.
    Had the opportunity to attend a variety of business meetings at the Fairmont Copley Plaza (Boston). Its a grand venue with excellent service and support. The hotel was clean, but I could not believe how little in the way of washrooms they had on the "main" floor. A secret tip is if you go downstairs from the main lobby, there is a hidden washroom. As they hold several large conferences/seminars at one time, they are most definitely under-washroomed. With all the traffic in there, the washrooms take a beating and tend to get under-serviced.

    The continental breakfasts were very poor. There was nothing within the breakfast that really spoke to high quality or unique presentation. In addition, stay away from their organic coffee blend. It was pathetic and very very poor.

    Their main ballroom had excellent audio. There were speakers on each side of the ballroom and it felt they were recently updated in terms of technology. Seating was comfortable in the ballroom and service kept the room as clean as possible. Layout was reasonable too.

    In general, a decent place to hold a conference but watch the bathroom, breakfast and coffee situation. Good luck!!

    P.S. They offer Free Wi-Fi if you are part of their President's Club. Check at the front desk.

    22/05/11 | Link | Rating: 2.0
    36. Matt G.
    My brother, sister-in-law, and their infant are visiting Boston and decided to stay at the Fairmont because of the location, luxury, and historical background of the hotel. They paid for their reservation weeks in advance, provided mobile contact information, and informed the staff that they would be arriving at 1am the night of check-in. I drove my family to the hotel from the airport only to find out (at one in the morning) that the Fairmont staff overbooked their hotel and did not have a room available. The Fairmont staff knew this, I am assuming, prior to 12:59am. However, they elected not to call and inform my family (and their crying infant) that they were traveling to a hotel that was not prepared to honor their reservation. The "good" news was the Fairmont booked a "comparable" room in a nearby hotel. The other hotel was not comparable by any stretch of the imagination, nor was the room. The Fairmont staff ultimately agreed to comp my brother for the first night but only after multiple follow-up conversations at 2am (and probably a little lawyer speak from my brother).

    I cannot speak to the quality of the room at the Fairmont or the amenities (since my family has yet to be checked in). Their ability to welcome my family to the city, however, was terribly mismanaged, embarrassing for me and my wife, and worth consideration prior to booking in the future.

    25/07/13 | Link | Rating: 1.0
    37. Michele G.
    Gorgeous digs, like walking into a palace that they've opened to the public. We didn't spend a ton of time inside, because we stayed here on NYE, and had a great time. I got a haircut/style at G2O, ate at Atlantic Fish, saw Walter Sickert & The Army of Broken Toys play First Night, then went over to Zocalo for mojitos!

    Staying right downtown in the center of it all was merely the icing on my cake. We opted for a deluxe room, which is one step up from the small standard rooms. It was great -- spacious and decorated in opulent fabrics and shades of blue, gold, and cream. And what a pretty gray marble bathroom! How heavenly it was to sleep in a grand king bed -- super comfy and so much space! During my mini-hangover the next morning, I was able to take a nice long bath. And the HDTV actually had HD channels! First time we've seen that. Fab time.

    08/01/11 | Link | Rating: 4.0
    38. Kevin F.
    We had a good time here. As Presidents Club members for many years, we stayed in a Gold Room. The room was OK, but the staff were very nice and helpful, in particular Jen and Nicholas. So why the low rating?

    We received our final bill, a credit of $600, as we had paid in advance. Great we thought and made our way home. When the credit hit our bank it was light by over $500. No reason given. After several emails with the many managers, we finally gave up trying to get our money. So the moral of the story is, don't pay in advance as once they have your money you'll never get it back;except via a lawyer.

    13/10/12 | Link | Rating: 1.0
    39. D. E. W.
    We've been here almost a week and I love it. Our view is of the Boston Library, the room is fabulous, comfortable bed and fairly quiet despite our room facing the street. We are withing walking distance of a great number of things, best of all those is the T. The staff are very nice and I love saying hi to Catie...although, she's more interested in the kids ;)

    Only two drawbacks, you can hear your neighbors....but the hotel IS almost 100 years old.
    No coffee pot in the room....not a huge deal but I'm not a morning person and like to have my Joe before I face the world. There is a Starbucks on the corner, an Au Bon Pain across the way, a Dunkin Donuts around the corner and if you don't mind walking across St. James & Boylston, there's a Finagle A Bagel.

    26/07/11 | Link | Rating: 4.0
    40. Leah H.
    Last time I stayed at the Fairmont Copley Plaza was with a bunch of girlfriends a few years back and it was just as good as I remembered.

    Love the old historic feel of the hotel. It's way nicer than say the Park Plaza for example.

    No lines at check in "complimentary upgrade" yes please! Great spacious room with big king bed.

    You can't beat the location, we had around 15 minutes before we were heading out for dinner so I ran across the street to Neiman Marcus where the lovely ladies at the Trish McEvoy counter did my make up.

    Marble bathroom good, would have loved a big deep bathtub but powerful shower fine.

    We were planning on having a drink in the Oak Room after dinner but decided to head up and order drinks through room service. Perrier Jouet was perfectly chilled, Mr H was still peckish so he enjoyed some calamari and I got popcorn to eat with our movie. Speedy and polite service.

    They were setting up one of the ballrooms for some kind of event and I took a peek - I SO want to photograph a wedding here. Would make for AMAZING pictures...

    Perfect hotel for exploring Boston - you really couldn't be more central. Great historic/romantic feeling. Friendly staff. And they have a cute black dog in the lobby

    16/10/10 | Link | Rating: 5.0
    41. Cheryl P.
    Arrived at the Fairmont Copley Plaza at around five in the afternoon on a Monday, in a group of four (me, my husband, and our children). We lugged our baggage out of the cab and through the door. No one offered to help us with our luggage. Went to check in at the line reserved for Fairmont President Club members, and only after check-in was completed were we asked if we might need help with the bags. We declined, figuring we'd already done half the job ourselves, anyway.

    The room was lovely, as was the bathroom, but there was no place in the spacious shower in which to place soap or shampoo. No problem putting the shampoo on the ledge of the door opening, but placing a slippery bar of soap there would be pretty hazardous. I asked for a soap dish, and was given one promptly, which was good.

    I don't actually need anyone to open a door for me, but if a place has a doorman, it stands to reason that he should actually do so. More than once we found him engrossed in conversation with another employee instead.

    My son and I came back to our hotel room one afternoon at 3 o'clock, to find that it had not yet been cleaned. Calls to the front desk (there is no housekeeping button on the phone) resulted in a long wait until someone finally picked up -- and then promptly put me on hold. After a good 10 minutes, I hung up. I dialed again, hoping to get someone else, but it was clear they saw the room number and immediately I heard the same "on hold" music as before. I then went out in the hall, where I found a housekeeper several rooms down and asked if it were possible that our room was made up next. They assured me it would be, and it was -- no thanks to the front desk. Meanwhile, as I waited for the room to be made up, my son and I sat in the lobby with our notebooks to pass the time. The looks we got from hotel staff were not to be believed, but no one said anything. I actually wish someone had; at that point, I was pretty livid. In any case, after an uneventful half-hour, we went back to our room, which was just being vacated by a lovely housekeeper, who asked if there were anything else she could do for us -- a whole lot more than anyone else at this hotel ever bothered to ask.

    01/08/12 | Link | Rating: 2.0
    42. Jeb P.
    We recently attended a wedding here and stayed for a night at the hotel. This is truly one of the Great older Boston hotels. The reception was held in the Oval Ballroom with cocktails in the Venetian Room. The service was fantstic with very attentive and friendly staff. We were booked into a Luxury King room and we found it to be very nice. Very comfortable bed and the room was, though not overly huge, a very reasonable size and very well appointed. No there was no coffee pot in the room but I have found those in-room brewers to provide pretty nasty coffee anyway.

    All in all if you are looking for a beautiful old world hotel with recent updates and pleasant, accomodating staff, you need look no further. If, on the other hand, you want more contemporary accomodations give the Coply Plaza a miss. The Oak Room restaurant and adjoining Oak Bar are a must even if you are not staying in the hotel.

    06/09/11 | Link | Rating: 4.0
    43. Pat M.
    The lobby is amazing, and I was kind of blown away when someone pointed out the art they have hanging on the walls (original Picasso, Matisse). However, the room itself was just OK. It was relatively small, and had very little in the way of closet space. This goes with the territory of staying in an old hotel to some extent, but everything had an air of needing a bit of an upgrade. For example, I had lots of problems with opening/closing the door to my room, because it no longer fit quite right in the frame. Made me feel bad every time I came or went at off hours because I probably woke up the whole floor when slamming the door home. That being said, they did have large chunks of the hotel shut down for repairs, so it certainly seems like something they're working on.
    Back to the plus side, the staff was incredibly friendly/helpful. Also, the gym was pretty impressive, even if I didn't get there as often as I should have. That apparently underwent a major renovation recently.
    Oh, and I should mention the dog in the lobby. She was definitely a high point, and I was slightly disappointed any time I walked through and didn't see her there waiting for some petting. I wound up picking up a copy of her "autographed" book on the way out. She provides a fun and quirky touch for the place.

    01/08/12 | Link | Rating: 3.0
    44. Julie N.
    I have a lot to say but I'll condense it.  I booked the Boston Public Library Suite for the night before my wedding and the wedding night at the Boston Public Library.  The room that's $800 a night.

    I show up with my parents the day before the wedding.  We call that morning, they say there's no early check in and to show up at 3pm.  We do, we wait, and we're getting impatient.  The rehearsal is at 6pm.  We finally get into the room at 3:45pm.  We had given them all of our luggage as we waited in the Oak Room and told them that 30 people would be showing up at the Oak Bar at 12:00am the following night and to make sure they stayed open.  "Sure, no problem.  We don't close till 1:00am anyway".  

    Okay, so.... we get to the BPL Suite.  It wasn't the same suite I had booked months before when I saw the room.  That's fine.  But then we look at the luggage and..... oh wait.   My fking wedding dress isn't there.  I jump in the shower, tell my parents they are on the case and tell myself it'll show.  I get out of the shower.  No wedding dress.  They can't find it.  All in all, it takes over 20 minutes for my dress to come to my room.  Awesome.  Just what a bride needs.

    On to the wedding.  So remember how I told concierge that since my wedding was across the street at the BPL ending at midnight that a large party would be showing up at midnight and they said it would be fine?  Well, we went over to the Fairmont and turns out... they closed the bar at midnight.  No one could be let in.  Including the bride in her dress that was paying $800 a night and had cleared that it would be okay to bring the guests there.  When the groomsmen came with all of the reception stuff, they sent them away saying there was no room under my name.  Seriously?  Our stuff ended up at the Westin where everyone else stayed.  

    We walked our four blocks to Brownstone.  We all know that's not the place to go.  I was in my dress entertaining my guests while damning the Fairmont.

    The next day we obviously complained.  They comped us for half of the first nights stay and our breakfast. that morning  Yeah.  That's all they could do.

    The room was beautiful and great for 8 people getting ready in.  That's why they get the 2 stars.  Other than that?  They deserve nothing.  

    A)  You don't misplace a brides wedding dress
    B)  You don't not let the bride into the nicest bar in Boston on her wedding night after she's cleared it
    C)   You suck.

    29/10/10 | Link | Rating: 2.0
    45. Carolyn J.
    was greeted by Katie and then with a beautiful smile, Laura at the front desk. I also was assisted during my stay by desk personnel Nick, Jennifer and Dennis. What a wonderful group of staff this Fairmont employs. I was assisted with directions, recommendations regarding my journeys through the city and even my postal needs. Housekeeping was everything that one would expect from this lovely place and we thank Dilma for that. No matter what time of day she greeted us with a smile and offered polite conversation. My husband and I had booked our room through a discount broker so we were not expecting a room with a view. However we expect to be treated as any standard room paying guest. We arrived in the evening so the view wasn't immediately apparent.We stayed in room #205. A lovely 35th wedding anniversary greeting and bottle of sparkling wine was present in our room when we arrived. In the morning however, we realized that our window looked directly into the John Hancock Tower. To some this would not be appealing, however to us, we saw it as a mirror and an opportunity to see the outside magnificence of this grand hotel. The occasional flute solo resinating from the lovely pedestal sink in the marble bathroom reminded me that we weren't staying in just any old hotel, we were staying in one that has stood the test of time. I really appreciated the magnifying mirror that was provided in addition to the standard mirror. The towels were soft and bright white. I love that, I only use white was cloths at home. The stairways were so beautiful, and walking them was a pleasure, you just don't see that kind of detailing anymore. I really appreciated the Kerig coffee maker in the room. Not having to shower and get dressed before having coffee is a wonderful plus! With the threat of rain on our last day in Boston, and a flight at 8pm, I contacted the front desk to request a check out extension. Once again I was not disappointed as the hotel staff extended our stay insuring our trip was all that we had hoped it would be. After checking out, hotel staff held our luggage until we had finished touring the city. I thank The Fairmont and her staff for all they had to offer during our first trip to Boston. I would highly recommend this hotel for anyone who appreciates the beauty of historic details, customer service and location.

    13/09/13 | Link | Rating: 5.0
    46. Miriam W.
    There's a fine line between old world and just old. The Fairmont Copley Plaza straddles this line but in the end it's more the latter than the former.

    Thanks to Priceline I snagged a night's stay here for just $130. On that basis, I can't really complain. Yet, the hotel left some things to be desired.

    - While waiting to check in I had to stare down the front desk at length before I could get someone to acknowledge me.

    - My room was located near a fire escape that seemed to double as a staging area for the hotel's housekeeping staff. As such, there was a lot of clanging and banging and use of outdoor voices.

    - I wasn't in my room 10 minutes before I had a member of said staff burst into my room without so much as a knock. She apologized and said she didn't know I'd checked in yet. I'm glad I was fully dressed and working at the desk. . .

    The location of the hotel is ideal for anyone wanting to shop on Newbury and there's tons to do in walking distance. The hotel's location is probably its best asset.

    I'd bet there are wonderful rooms in this hotel. I just wasn't lucky enough to get one.

    30/10/08 | Link | Rating: 3.0
    47. Renee R.
    Wow, I am stunned. Anyone that gave this hotel less than 3 stars doesn't appreciate a nice hotel experience...

    I have stayed here several times, and everything from the service to the rooms, to the Oak Room... Outstanding.  

    A side note... Those that complained the rooms were small... Probably price lined, name your own price and lucked out with this hotel, but you want a huge room too...lol you get what you pay for which is the smaller end rooms.

    The only reason they don't get 5 stars is I'm a night owl and sleep in late. In the morning the housekeeping staff is busy doing their jobs, but as one other person stated, the room doors are heavy and they let them slam behind them every time they go in and out of the room... Very annoying when you don't have to get up early and had a nice bottle of wine the night before...lol

    Other than that I highly recommend this hotel, unless you like super contemporary like the W. If not, this place is luxury at it's best. Super comfortable beds and beautiful decor.

    Then there's The Oak Room.  If your not familiar with The Oak Room it's a world renowned high end steakhouse, but if you don't want to eat and just have a drink, their lounge is amazing.

    My favorite part of the whole stay though....is Katie, the Fairmont Copley resident mascot. She is a sweet, adorable black Lab that is in the lobby to mingle and greet the guests. They even sell 3 different sizes of her in their gift shop...Of course I bought one!

    19/04/11 | Link | Rating: 4.0
    48. Claire P.
    i would highly recommend staying here for a variety of reasons. What brought me to the Fairmont Copley Plaza was a three-day conference, so I decided to stay to for ease of early morning workshops. However, after my fantastic experience, I would return for leisure. First let me say, the rooms are clean, comfortable and smell very fresh! The decor is what I would describe as modern elegance. Beyond these details, while at the conference, I needed a document to be printed, so I called down to the front desk, and Elena, had the copies I needed in less than five minutes! So helpful and kind! Then, I was in a workshop and missed the snack only to come in at the tail end of the when staff were packing up the spread of food and drinks. A gentleman working the banquet offered me a bottle of soda and then went back to the kitchen to plate some of the food previously served. So kind and so appreciated! Finally, somewhere in the midst of my stay, my wallet dropped out of my bag and was found and returned by Jason. Again, so amazing and helpful! The hotel is lovely, no doubt. But even more amazing, are the kind, caring and professional staff! Thank you Elena, Jason, and the lovely man working the banquet room, I have had a wonderful stay in part to your service!!

    01/04/14 | Link | Rating: 5.0
    49. Danielle W.
    This has to be my favorite hotel in Boston. I've stayed here numerous times and wouldn't think of staying anywhere else. The location is fantastic, the staff is always ready to help you with whatever you need. The rooms are large and very cozy. I can not say enough about the bathroom, soaking in the tub after a long day exploring the city has to be one of my favorite things. Looking forward to my next trip to The Fairmont.

    18/11/12 | Link | Rating: 5.0
    50. charlotte J.
    Seriously, only three stars?  I attended a corporate holiday party here last night.  I've always raised an eyebrow at hotel catering but this was really well done.  The Grand Ballroom was exquisite.  It had a very old European feel to it and the lighting and decor were just gorgeously maximized.

    The food was very good - there was a raviolit station, a beef/potates station, a seafood/salad station and a dessert station.  The dessert station included a strawberry "hot chocolate" that was absolutely delicious.  There was a Candy Bar and several dessert carts that made the rounds with petite tarts and a variety of cheesecakes.

    The food was very, very good - not what I typically equate with "hotel food".  It was excellently done and beautifully presented.

    I loved the event, loved the venue - exceptional quality on all fronts.

    18/12/12 | Link | Rating: 5.0
    51. Jerry L.
    This is a beautiful hotel - old world charm and gorgeous details.  Take a look at the ceilings, the molding, the classic furniture, the fireplace in the room, etc., etc.  

    Choose to stay on the top floor - i believe this is the Fairmont Gold package - includes internet, breakfast, snacks, access to lounge, etc.  It's a better deal for not too much more.

    I can see that based on the reviews, this hotel isn't for everyone.  Just like some people may prefer a classic Ferrari over a modern day Nissan Z.

    15/02/10 | Link | Rating: 4.0
    52. Dorothy W.
    The Fairmont is not for everyone but over the years it has been a touchstone for me and my family. We have developed a relationship with it that verges on dignified, laid back obsession.

    On some visits, we've been wedged into claustrophobic cubicles with microscopic bathrooms and views of heating vents and brick walls. We have also stayed in comfortable, spacious suites on the Gold Floor, which is a luxurious treat best appreciated during graduation weekends, post-surgery recovery periods or celebrating an anniversary.

    We've seen it all happening in the lobby. Arguments over who gets to hold Catie Copley's leash first on a walk (between two adults), frantic tears when Catie is not in residence, amateur photographers snapping shots of every chandelier and astonishing lines for the Oak Bar. It's a happening place.

    The location is perfect for the average Boston visitor. Close to the T and near some decent restaurants, it's across the street from a serious shopping mall scene, the Boston Public Library and a top notch farmers market in the summer. If you want a Duck Tour, they load you up right around the corner.

    The rooms are hit or miss. Some are embarrassingly in need of an upgrade. I have seen some horrific stains on carpets, the most old-fashioned bathrooms in the city and some televisions long past retirement age. Other rooms are so splendidly turned out, they will make you feel like the leader of a small monarchy. The housekeeping staff does not take care of the hallways very well- you often see room service trays lying around for 24 hours.

    The Gold Floor is more expensive but we spring for it when we can. You get all kinds of treats, including delicious food, a small business center with a printer and Internet access, a lounge area with games, a fire and nice seating areas, books and magazines, a very accommodating staff, and a happy hour where you can mix your own drinks. We have also ordered some food from downstairs to be delivered here, so we can keep playing backgammon by the fire. One time when we were staying here, it was a family member's birthday. When we returned to our room, we found two bottles of wine, chocolates and fresh fruit waiting with a personalized card. Very nice. The doormen remember us now and always ask after absent family members. That's another nice touch.

    Prices have varied for us, which is pretty typical for Boston. Sometimes we get a deal (even through Priceline) and other times we don't.

    There are so many hotels in the Boston area that offer a more modern touch, yet the Fairmont does remain a personal favorite of ours, even when Catie Copley isn't around.

    14/03/10 | Link | Rating: 4.0
    53. Kim K.
    Gorgeous, austere, beautiful, and at a great location. A wonderful place for a conference too.

    20/12/11 | Link | Rating: 5.0
    54. Andrew S.
    The hotel is very beautiful, but the rooms are as small as my pinkey.

    The Oak Room is a nice dining experience, just downstairs.

    08/06/10 | Link | Rating: 2.0
    55. W H.
    This property does everything well.  We checked in early after a red eye from the West Coast.  One of our two rooms was ready.  This was miraculous on this busy weekend and much appreciated.  Check in was quick and easy.  The hotel is beautiful, and perfectly located.  The two Lobby Labs are friendly, languid, and comforting canines.  Our room was very spacious, comfortable, and well appointed.  I can't say enough about the staff.  The Bellman, Concierge, and even the cleaners were exceptionally friendly and very competent.  When we asked for a cart for all of the stuff our son needed to move into college a bellman was up in our room in under five minutes even though the lobby was full of people checking in.  These people care.  Even the newish workout facility stood out. There was a fruit bowl, cold water bottles, and cold damp washcloths.  One of the best experiences we have had and right up there with stays at Four Seasons, Ritz Carlton and Regent properties.  Food at the Oak Room was excellent.  We will stay here every time we visit our son.

    08/09/13 | Link | Rating: 5.0
    56. Seth G.
    Having to travel to Boston for business a few months ago, we elected to stay at the Fairmont Copley. This hotel is very well appointed, with an almost gaudy lobby that features lots of little nooks which are perfect for having impromptu meetings.

    The room was fairly spacious, the bed was very comfortable and the bathroom was spotless. I didn't spend much time in my room that didn't involve closed eye-lids, but the time I did spend there was pleasant and welcoming.

    My favorite part of this hotel, apart from the great service and prime location was the lobby dog! They have a cute little lab that 'lives' in the lobby near the concierge desk, which you can 'check out' and take for a walk around the neighborhood! So awesome.

    Next time I go to Boston, I'll definitely go to the Fairmont.

    12/10/11 | Link | Rating: 4.0
    57. Patty G.
    I had a fantastic time at this hotel.  I little pricey for my world, but my room was very spacious and comfortable.   The staff was extremely friendly and helpful.  They were always available to help me out.   And, Catie the dog was an unusual add to the lobby.  

    I felt safe walking around the area, and the hotel is located very close to two different T-lines.  There is a Starbucks across the street as well as a bagel place across the park for a quick breakfast if you don't want the restaurant.  

    I thought the amenities in the room were outstanding - room safe, coffee maker, huge walk-in closet.  

    I would stay here again for work and possibly for personal trips (if the price was less).

    Great job Fairmont!

    09/06/12 | Link | Rating: 4.0
    58. Soy L.
    This is an elegant hotel with a lovely lobby and ballroom.  Service is excellent too.  The rooms, however, are small and nothing special.  Parking is via valet only and they take your car two blocks away meaning there is a delay in retrieving it.

    24/11/13 | Link | Rating: 3.0
    59. Jessica O.
    Clean room and very comfortable, but old fashioned. They're still doing some renovation but that's supposed to be all done by July. The location cannot be beat, I was in the middle of everything.  I'd love to see how everything turns out when it's all finished, I bet it will be amazing.

    A couple of cons: When I went to get some lotion, someone had already used it, so that's kind of gross.
    The bed is against the wall where all the doors are, and the doors are on springs, so they are slamming all night.  You can also hear people arguing in the halls.  Once I fell asleep, it didn't wake me up.

    10/05/12 | Link | Rating: 3.0
    60. Jen D.
    Very pretty hotel.  Comfy bed and pillows.  Staff was pleasant.  We paid a bit over $400 for the night.  Okay here is the ridiculous part our room was very small (felt like I was in Europe), our view was a brick wall and wifi was $15.00.  If I wanted a bottle of water it was $7 or $8 plus a 10% restocking fee plus tax. REALLY??? Next time I will stay at the Hyatt and save over $100.00

    29/07/13 | Link | Rating: 3.0
    61. Wendy L.
    Blast from the Past.

    Came here for my senior prom (newton north high school, whoo!) And now I was here for a great wedding!

    The large ballroom is absolutely beautiful. Even without much decoration, the room commands attention. It is regal and very open.

    The party was close to 300 people and the hor d'ourves were super good, especially the lamb! I think it was better than the main course which was a beef wellington. If i had know, I would have eaten more lamb, dangit!

    Be sure your ready to drop buck load of bills. This wedding was pretty minimal in terms of decorations and it was $75K!!! All went towards food and free booze I'm sure...lol

    07/08/10 | Link | Rating: 5.0
    62. Laura D.
    This is just my kind of Hotel.  Old, luxurious, remembrance of yesteryear.  Lonnngggg hallways with tall ceilings, filled with paintings and period furniture.  Sumptuous is the word.

    But the best thing about the lobby is the labrador dog, Catie Copley.  She's quite old now, and there is a book about her that they sell at the hotel.  For $20 you can rent her and take her for a walk!  She is so sweet and friendly and stays on her big poofy pillow by the valet station.

    But back to the hotel... I was there for the Charles River Regatta in October (yeah, almost a year late in posting this but I wasn't on Yelp then).  It was 36 degrees and blowing horizontal rain the whole entire time.  They were still out there on the river, though.

    So I spent more time in my room that I would have ordinarily, because it was just too freezing to be a tourist.  (I hired a car through the hotel and had the driver take me down the Freedom Trail, then I'd get out and take a quick picture in the pouring rain, and jump back in the car.)

    I had reserved a deluxe room but they upgraded me to junior suite, and it was peachy.  No view, but a great big room with sort of art deco-y furniture and a marble bathroom.

    It's right at Copley Square, so you're in the center of things and you can walk everywhere (when weather permits). There's a drug store across the street, a swell old church on the plaza, blah blah.  Most importantly.... there's a Starbucks at the end of the block, which I courageously visited every morning, dressed in boots, warm pants and a parka.

    Nothing like old world Boston.  Oh, and I sat next to Malcolm McDowell on the plane from LA.

    10/09/10 | Link | Rating: 5.0
    63. Andrea C.
    had the opportunity to attend a wedding here last fall and it was absolutely lovely.

    the fairmont is a boston institution. it's historic, gorgeously decorated and elaborate.

    the wedding we attended was just breathtaking. the ceremony, cocktail hour and reception all took place in different rooms, ending up in the large ballroom, which was just beyond beautiful. i was so impressed every step of the way.

    we stayed at the hotel too and while the rooms are elaborately decorated, they are definitely tiny! the fiancee and i were stepping all over one another in the tiny space. i suppose it is to be expected for an older establishment, but that is why one star was docked. definitely a place to pop your head into and take a walk around. this place is kind of similar to the drake in chicago- beautiful and worth a look!

    make sure you say hello and give a head pat to the fairmont's adorable dogbassador, catie copley on your way in and out of the hotel! a fun, homey touch to a gorgeous boston landmark.

    05/04/12 | Link | Rating: 4.0
    64. Debby L.
    Walking in, this hotel is absolutely stunning. However, it also made me think what they are sacrificing for these marble pillars...
    The hallway is spectacular. I had to stop and take a couple pictures, which of course, had everyone around watching and laughing.

    I didn't stay here. We decided to walk home to Copley Square from Little Italy and we needed a bathroom break. I don't know if I should Yelp this, but eh, why not. The bathrooms are in the corner, way in the back of the hotel. There was a bathroom porter..? [not sure what they are called..] Anyway, while my friend and I were in the stall, she kept walking by and tried to open our stall doors! It's really hard to go when someone keeps trying to get into your stall!

    Even though it was a weird experience, I thought it was still kind of funny and had to tell the boys when we walked out.

    26/11/09 | Link | Rating: 2.0
    65. Christina C.
    Comfy and convenient.

    I wonder if people have unreal expectations of Fairmont. Fairmont is  traditional/old elegant- not new, modern and hip.

    I pricelined a hotel at the last minute and ended up here.  The lobby area is pretty open and tall and bright. The fairmont is only 5 stories tall (well I only saw buttons for 5 floors in the elevator). The elevators run pretty slowly- you might as well take the stairs if you're in a rush.

    The room itself is a decent size. The bed was very comfy (pillowtop/eurotop mattress) with plenty of down feather pillows (my fav). The alarm clock has an ipod dock (yay). The drapes are pretty heavy and keep the sunlight out.

    Bathroom is pretty standard. Toilet is low-flo and the sink is low-flo.

    As for noise, I had no problems. I pretty much passed out in bed when I got in.

    Its pretty convenient as its near the green subway line.

    Oh, if you like dogs, you can sign up to walk their infamous dog. I saw a couple walking it.

    28/05/09 | Link | Rating: 4.0
    66. Bill B.
    This is truly a five-star hotel. As soon as you walk in you are greeted by very friendly and helpful staff. The atmosphere is posh. I was lucky enough to have a suite which was amazing. As you walk in, it had a great living room with fire place off to the write with seating for at least ten. To the left was the large bedroom with ample space and an amazing bed. The bathroom was exquisite as well. It was super clean. The place is quite expensive but wow.

    22/09/13 | Link | Rating: 5.0
    67. Channa P.
    I fell in love with this hotel. It started when the bell hop told me he was from Memphis. It continued when I checked into my very quaint and comfortable room with a bathroom  I'd love to have in my apartment. I checked in the Monday night after Thanksgiving and when I went to the lobby the following morning Christmas decorations were up. It was like magic :-)

    This is an historic hotel, and offers a change of pace from many of the surrounding hotels. It's in the center of the action without being connected to the Copley Place Mall or Prudential Mall that connect the Marriott, Westin, and Sheraton. All of those hotels have a lot of foot traffic in the lobby from the various mall patrons as well as Hynes Convention Center attendees.

    I agree with Carrie, you should definitely sign up for the rewards program before you check in. The free wi-fi is a huge plus, and it only takes 5 nights of stay to move to the next reward elite status.

    06/12/11 | Link | Rating: 4.0
    68. Carrie S.
    First, before you stay at any Fairmont Hotel, join their rewards program.  Access to a fantastic lounge in each hotel AND free internet.

    1. Location
    2. Staff
    3. Lounge/Gold Room is fantastic; great breakfasts and snacks all day (please don't forget to tip here,,,,I really hate when people get waited on hand and foot and can't scrape together a couple of bucks for the staff in the lounge).
    4.  Beautiful historical building.  I had an excellent room.  It was spotless and cleaned nicely each of the 4 days I was here.  Robes in rooms, safe, and I had a coffee pot (not sure why everyone else said they didn't have one???)
    5.  Umbrella in the room.  Living in Portland, I appreciate that kind of stuff on the road.
    6.  Oak Room Wedge Salad.  YUM.
    7.  Catie the dog.  Made me miss my lil 4 legged pal :(.

    1.  Thin walls.  I heard my neighbor all night long.  And, I heard him press snooze about 10 times in the mornings.  I was millimeters from going to knock on his door and go female on him.  You are not at home buddy.  Wake up.
    2.  Fitness room.  Its a total joke.  2 treadmills and 2 ellipticals.  In a walk in closet with some weights.  You get a guy in their who takes garlic supplements, and sweats profusely, and you will gag on your towel.  The nearby options are ridiculously overpriced.  For a business traveler like myself, I expect high end hotels to have nicer fitness facilities,,,,,particularly if you have a lot of meetings on sight.  And, because its sandwiched between sleeping rooms, you cannot get in there until 6:00am.

    13/10/11 | Link | Rating: 3.0
    69. Chris C.

    My wife and I stayed at the Fairmont Copley for Business/Vacation. Our total stay was 8 nights. VERY VERY VERY DISAPPOINTED. If we could have changed hotels we would have, but we were attending a conference at the Hotel.

    From the time we arrived to the time we departed our experience was less than what you would expect for a Fairmont Experience. Our best experience received was from John the Door Man.

    We arrived late in the evening and were greeted by a very unfriendly woman at th front desk. Our reservation was for a King Size and she explained that due to the fact we arrived late in the evening we would have to take a room with two double beds. Although we were not happy, we understood and asked if we could move rooms in the morning. we were assured a change could be made. Let me assure you..DURING OUR 8 NIGHT STAY...They were never able to accommodate a change. This was not a HOLIDAY WEEKEND.

    Upon arrival to the room we were given a room directly outside the 3rd Floor Elevator. Again we asked if we could move to a room away from the Elevator. The response, "SIR...You know its 10 in the evening. Whose going to bother you at this hour? Why dont you take this room till the morning and we'll see about a change then." The room change was never able to be accommodated

    The experiences get worse. In the morning my wife took a shower and within 2 minute the tub began to back up with water. Yes..she checked the drain plug to ensure it was open. Upon contacting the front desk we were told that this is an old building and sometimes the tubs back up. "How much water is there?' Have you tried to unclog the drain?' Really? Its my job to fix your Hotel's Clogged Drain? Needless to say they sent someone up to fix it and that person was very pleasant. He pulled out a large clump of nasty hair from the drain. Unfortunately he had to be called 2 more times during our 8 night stay.

    Our room was supposed to be equipped with downfilled pillows. Ours were not. After the second night we called down and asked if we could have someone check or replace our pillows. The front desk clerk, "Ma'am You have down pillows. Every room has down pillows." Ok...could we get some new ones? "Uhhhhh I guess we could look for some," I was a little pissed...Felt like I was on an episode of Punked! A staff member brought us new pillows. When he saw our current pillows..he apologized and said.."You did not have any down pillows. I dont know how these got in here." Really?

    These were just a few instances of the poor service we received during out stay at the Fairmont Copley. I am sad to say that I will never return to that location and I would recommend that others do not patronize this Hotel either.

    I dont like writing negative comments, but I really felt this story needed to be shared for the benefit of others.


    07/09/12 | Link | Rating: 1.0
    70. East West Coast Girl C.
    Not worth the splurge.

    We booked a suite on the Gold floor and although it was "fine", I was surprised that there was no tub. You had to cross in front of the toilet to get to the shower. As a matter of fact, the door to the bathroom was difficult to close so you didn't get much for privacy.

    Rooms facing the city view are more desirable but they are also loud.  Traffic piles up under your window for the Mass Pike. We were treated to the incessant noise of 2 panhandlers playing drums and sythesizer on Friday night for hours on end. Curious why double paned windows weren't included in the renovation.

    The staff is excellent and kudos for generous appetizers and "free" breakfast on the Gold floor but for $850, I'd prefer the Mandarin.

    21/10/13 | Link | Rating: 3.0
    71. Amanda R.
    Yikes! I saw this hotel only had 3 stars-- which I don't think is fair--so I had to take the time to write a review. My family and I have stayed at the Fairmont Copley Plaza on over 25 different occasions since 2007 (most recent stay was in September  2012) and we have never had a bad experience. The staff has always been accommodating, friendly, and they get to know you by name, not a reservation or credit card number. Ask if upgrades are available--If you are a President's Club Member you are especially likely to get upgraded (if it's not the weekend of the Boston Marathon, that is). I've stayed in suites that are normally out of my price range, you just have to ask. Overall, the hotel staff has always aimed to please.

    The hotel has a historic, luxurious charm which is what I love about the place. If guests want a room with a more modern feel, then the Fairmont Battery Wharf by the North End has just that--a newer appearance and slightly larger rooms, but in my opinion it's missing the grandeur that the Fairmont Copley has. There can be little "kinks" with older buildings, but I have never noticed anything unsightly or experienced something that didn't work in all my stays there. Again, I prefer the charm of older buildings, and think its unfortunate when renovations take that charm away.

    That being said, the Fairmont Copley Plaza did go through a renovation and rooms were updated, a fantastic new fitness center was created on the top floor,  a new restaurant went in, and the hotel has tried to maintain the charm. The lobby has remained grand and beautiful. The fitness center went from being a small, crowded room to an expansive "pent house" wellness center on the top floor with a personal trainer on staff. Machines have personal TV's, there are views of the Boston skyline through the walls made of windows, and there are fruit and teas to choose from when you're done exercising. The new restaurant, Oak Long Bar & Kitchen, is lively and replaced the slightly less approachable and more pricey Oak Room.

    An example to show how accommodating the staff is: when the Oak Bar just opened they were not taking reservations, even for hotel guests. We went down to check out the menu at an off-hour, chatted with the manager about the new menu/renovations, and she put us down for a 7pm reservation. Easy.

    A note about the room service: It is a hotel. In Boston. Room service is not cheap anywhere because of all the extra service charges. I will say that in my experience, for the price, we got a lot. We recently ordered the Continental Breakfast. So. Good. EASILY fed (and stuffed) two people. No better way to start the day than overlooking Copley Square while enjoying fresh grapefruit juice and an egg white omelet.

    The location: PERFECT! Right across the street from the Copley T stop and a 24 hr CVS. Starbucks is a 20 second walk. Tons of restaurants and shopping with Newbury street 2 short blocks away.

    My track record of great experiences at the Fairmont Copley Plaza still holds strong, and I'm looking forward to staying there again.

    04/11/12 | Link | Rating: 5.0
    72. Noella M.
    Great location and a perfect first impression. They gave us a room that had a strong smoke smell and so we asked for another room. This one was located down the hall with a mild smoke smell. Room was clean and a nice bathroon. Second room view was an interior room with pipes and air condition unites view. We were told that that's all they have. Since we are here for two nights we decided not to make a big deal. We do not recommend this hotel. The hotel is old with all kind of strong smells from smoke to cleaning products. So if you are sensitive...pass.

    03/07/14 | Link | Rating: 1.0
    73. Rich D.
    For a place that is North of $400 beans per night, room is tiny, A/C blows cold HuMID air and my view from the 2nd floor was a discusting alleyway.  To access their internet, prepare to pay $14 bucks and a bottle of H2O is $7....  What a shame that I feel violated.  Did I mention, breakfast is not included!  On a positive note, the entrance is very nice and lobby is well appointed.  The resident black lab smiled at me as I entered the building and I thought I heard him chuckle under his breath!! (Undoubtedly knowing he was to be a monetary predator yet again on another well heeled visitor)
    Staff were beyond pleasant and helpful.
    Will not return unless on business and the company pays.  If I wand to see the lobby, I could have just walked in, looked around me and left $400 plus richer.

    28/07/13 | Link | Rating: 2.0
    74. Vik M.
    Nice lovely majestic hotel that takes you back to 1900's with its grand majestic lobby but restyled with modern 21st century look. As soon as you enter you are welcome by royal dog named Catie Copley which makes this hotel a unique to have dog as its brand ambassador.

    Room size is decent in compare to Boston hotel room, Oak Bar and Grill is amazing- I tried everything on there breakfast menu from Muffins to eggs to pan cakes to fresh smoothie. Amanda at the bar was courteous, efficient and welcome.

    Location- Hotel is walking distance to everything in Back Bay and quick T ride to nearby surroundings, ask hotel concierge for directions and they will help. Right opposite to Copley mall which will make it heavens for shoppers:)

    Cons- If you are running out of time for breakfast please go at least 40 minutes early, they take for ever to serve even if they are slow, not sure why. I was annoyed that they didn't have ESPN, couldn't watch my beloved CELTICS which was disappointing as hotel didn't have sports channel and nobody could gave me any right logic. Its hard to believe that in city of Boston we dont get ESPN.

    Overall a great place, will definitely recommend but if you are sports buff please make sure to ask that all channels work:)

    25/02/13 | Link | Rating: 4.0
    75. Steven K.
    Awesome.  Stayed Monday night and everything was perfect.  I've stayed about 4 or 5 times in the past (always great) but this is the first time since the remodel.  It's a beautiful building.   My room did have a small bathroom but it's an old building.   Every room I've stayed in is different.  It's not cookie cutter.  rooms are beautiful, and you won't get the same level of service at surrounding hotels.  Nice gym on rooftop too.  It's also not cheap but you get what you pay for.   I'd stay more often but can't always get a rate within my budget.   Can't wait to go back.   FYI, agree with others wifi should be free....but it's common to pay for wifi at nicer hotels.   Doesn't make it right, just saying.....

    16/07/14 | Link | Rating: 5.0
    76. Meredith a.
    I actually live in Boston so I have never stayed here, but it certainly seems like a lovely place. The people are very friendly and courteous, and the building is beautiful and meticulously maintained.
    I just felt moved to write a slightly critical review of the gift shop today, The Copley Shop. I was waiting for a bus in the bitter cold yesterday, and it occurred to me to just go across the street and see if there might be a coffee shop or something in the Copley Plaza where I could kill some time. They do have really nice restaurants, and I am not suprised that there was no Starbucks because it is too high-end and wonderful Old Boston for that. However , they do have a very nice gift shop that I browsed in.
    Well, I fell in "handbag love" with a bag in there. It seemed like it would be just perfect, but I resisted spending the money. Then later in the day I came back for it, after I realized I could actually afford it. I did try it on with the stuffing in it, and thought it just felt awkward because of that, and it would be better once I only had my own things in it. The lady in the store was very enthusiastic about it, saying how wonderful it was, and how I would own it for years, and I wouldn't regret it. So I pulled the trigger and got it.
    Withing 10 minutes of leaving the store after having put my things in it, I realized that it was too uncomfortable to carry on my shoulder because of the wide, round base of it, and it was also heavy to carry as a cross-body. I took my stuff out and realized it was heavy all by itself, even empty. I was only across the street at Copley Place by this point. I felt bad about wanting to return it so quickly, but I thought, "Why carry it home only to carry it back again?" so I went back across the street to return it.
    The lady in the store told me she did not know how to process a refund, and suggested I come back the next day.  Rather surprising, but I didn't want to make a scene. So I brought it home and then back again to get a refund today. I was able to get a very reluctant refund, after having been asked if I looked at anything else, and having it pointed out that it was a beautiful bag. Yes, it was a beautiful bag, but it was not functional at all for me, as I had already politely explained. Also, it was in perfect condition, having only been carried for 10 minutes by a little old 51 year old lady.
    By the time I was done I was just very revlieved to have been able to get my money back. It was a lot of money for me, although it would have been worth it if I had been absolutely thrilled with it.
    I was just disappointed at the level of service, given that the store is in this beautiful hotel that I am sure prides itself on service. I am pretty sure the first gift shop employee could have found somebody who knew how to use the cash register if she really, honestly did not know how to do a refund. If she had, I would have felt good about the store and have been inclined to stop by whenever I was around. As it is, I don't think I'll be back, despite the nice merchandise.

    18/02/13 | Link | Rating: 4.0
    77. Luke T.
    What a magnificent hotel.  The lobby is old world beautiful.
    This place is 100 years old and it is grand.
    If only they had an old time bar in the lobby ,it would make the whole Euro look and feel complete.

    Rooms are old world as well, meaning, they are big.

    Asides from the cost and the fact that they do not award frequent points, I would say this hotel is awesome.

    24/05/12 | Link | Rating: 4.0
    78. Toan N.
    I stayed here for a long weekend in the middle of winter. The hotel is quite fancy with all of its detailed molding and decorative ornaments. I felt like I was transported back into a period movie, something like the upcoming Gatsby movie. Anyways, checking in with front desk was easy and quick. We arrived right at 3:05. Check in time begins at 3PM. The room was ready with no hiccups. The room was nicely decorated with updated furniture and linens. The bathroom had a nice waterfall shower head. Concierge scored us a last minute dinner reservation at the famous B&G Oysters.The hotel is located right next to the train station, so this was very convenient for someone getting off of the Amtrak. The hotel is a five minute walk to Newbury St where you can do all of your shopping in Boston.

    With all of the positive notes, the negatives I have include the following: no free wifi in the entire hotel, no free daily bottled water, and the gym does not have a sauna or steam room. Considering the high-end price and reputation of the hotel brand, I would recommend the hotel offer those missing amenities. Either way, it was a pleasant stay. I would definitely stay here again. Just make sure to buy your own water bottles at the local CVS for $1.50 as opposed to getting charged $7 for drinking the one in your room.

    06/03/13 | Link | Rating: 4.0
    79. Matt S.
    Stayed here for a wedding over the weekend. The wedding was very nice. Room was a totally different story. The AC did not work and thermometer read 75+ throughout the night. Front desk said nothing they could do. The air return had a towel between the vent and the air return; not sure why.

    While very vintage, quite possibly the worst "decent" hotel i have stayed at in boston. Not to mention 2 cheeseburgers from room service $88.  Luckily 2 diet cokes and a water were included.

    17/03/14 | Link | Rating: 1.0
    80. Rick B.
    Fairmont Copley Square in Boston - 3 stars plus, under duress: We happened to travel to Boston the same week as the troubled 2013 Boston Marathon. Got the chance to see the Fairmont strut its stuff under pressure. On the day of the lockdown in the city, probably half the Fairmont staff couldn't get to work, so many of its staffers were pressed into jobs they were not as familiar with - but all-in-all the Fairmont performed wonderfully. Much like Boston itself, the Fairmont kept its cool and continued with business as best they could under very trying times. Way to go Boston and Fairmont.

    As for accommodations, the Fairmont Copley Square is a grand old lady in the Back Bay area of the city. It has a dazzling lobby area. Over 100 years old and renovated numerous times, it remains an old and charming location. If location, location, location is everything - then the Fairmont Copley has that in spades ... it fronts on Copley Square. Kiddy-corner from the Boston Library, the Fairmont Copley is near everything one would want, and just two short blocks from Newbury Street and all its shopping and dining.  

    Hotel details: received a complimentary newspaper one morning, forgot us the next; the manager must be a New Yorker because it was the New York Times and not a Boston paper. How could he not know about the Red Sox/Yankees rivalry? Nice room with a king bed, also had a cot rolled in that was as comfy as anything. Nice bathroom with all the upscale Fairmont toiletries, except no Scope mouthwash. Separate shower and bath, even included a bidet - good for washing your socks in if nothing else. The hotel does not serve courtesy coffee in the lobby in the morning, but each room has a Keurig machine to make individual coffees - no complaints as the Keurig machine made great coffee. Since the lobby is so busy as a meeting place and a center for people using the conference rooms, it is understandable why they don't serve free coffee there. No pool in the hotel, but there is a recently renovated health club on the top floor; it was pretty but only had the basics. Only one restaurant in the building - the OAK Long Bar + Kitchen - but it is a good one (see 4-star review).

    25/04/13 | Link | Rating: 3.0
    81. Mary W.
    We spent 3 nights on business and had planned in advance to stay one additional night on vacation. Beautiful old hotel. Logan Express shuttles you from the airport for $5 and drops you off right across the street. The hotel staff is excellent and the Concierge extremely helpful. The first night we arrived late and went to the bar because we were told they were still serving good. We sat for a long time but could not get waited on so we left and went to bed hungry since all the restaurants in Boston had closed for the evening. Room serve was extremely expensive so we decided to pass on that. We found a great restaurant for breakfast a few blocks away that was recommended by the Concierge.  When you pay over $400 a night I expect the room to be meticulous. The shutters in the ladies room looked as though they have never been cleaned. The vanity in our bathroom has lots of chipped paint and the soap dish was badly chipped...actually it was broken and needed to be replaced. The air conditioner was noisy and the mattress needed to be replaced. I would not recommend this hotel and will not stay there again. Their resident dog, however, was awesome.

    25/09/14 | Link | Rating: 3.0
    82. Israel H.
    I have stayed at a few Fairmonts that are actually amazing. This one seems below the Fairmont Par. The building has historic charm and the lobby is tremendous.

    The rooms are dated and in need of a desperate update. The room I had gotten was considered an upgrade, being a Platinum member, I expected so much more.

    The room I received was facing a building under construction and to a side street view.

    I did order food, but wasn't impressed at all.

    Gravely disappointed with this hotel, based on my expectations of a Fairmont.

    10/08/12 | Link | Rating: 3.0
    83. Carol K.
    A beautiful, historic hotel located in the heart of Boston. You will be wowed when you walk in and see the lobby with it's soaring ceiling with the huge marble pillars. Breathtaking- and the colors are a feast for the eyes!

    This hotel, built in 1912, has all of the grandeur of those times and is conveniently located in the Back Bay area close to everything Boston has to offer. They have spent more than $20 million on restoring this grand old lady to what she was when she opened almost 100 years ago. The sweeping staircase, the impressive lobby, and guest rooms that remind you of an era gone by but all updated for today's needs.

    My room was lovely (#527). An over sized king room with a sparkling chandelier to greet me. All the modern amenities are there too including a flat screen TV, luxurious linens on the bed, a solid workstation, and a large bathroom that had a rain shower head that I just wanted to stand under forever.

    A couple of misses or this would easily have been a 5 star review. Coffee in the rooms is a must for me and while there was a bar with every kind of food and drink I would want in my room, there was no coffee to be found . . .anywhere. Even the lobby didn't have a coffee shop. Urrgh! I also thought the towels were a little on the light side given all the other linens were so nice and plush. I also have an issue with hotels that still charge for Internet. Here's a tip. Go on line (pay for it) and then join the Presidents Club of Fairmont (free). The Internet is then free and they will take it off of your bill saving you $15 a day.

    The staff at this hotel was terrific, helpful, friendly and accommodating. My room service came exactly at the time they said it would and they have perfected the system where I didn't even need to sign for it. The guy was in and out of my room in a flash! And the doorman was friendly and helpful each time I passed through his doors.

    But my favorite thing about the service? This Fairmont has a hotel dog. That's right. A dog. Katie is her name and she is a lovely, 7 year old Black Lab that lives in the lobby (goes home at night) and is there for the guests to enjoy. Want to go for a walk? Take Katie. How about a jog? Katie is happy to oblige. She is so friendly and after talking to her caretaker (the concierge) it turns out that Katie used to be a guide dog but then she got cataracts and couldn't see well enough for that role, so she found a new one making the guest feel right at home. How cool is that?

    So stay in a piece of Boston history the next time you are in town. This hotel is lovely and the service level is impeccable. And as I walked through the gilded lobby, or ran down the spiral staircase, I could only imagine the stories that these walls could tell from the guests that have stayed here over the past 100 years!

    22/05/11 | Link | Rating: 4.0
    84. J P.
    Nice old hotel. The staff is great. They also have a hotel dog!

    The rooms  are not big but nice.
    We arrived at 7 am after a red eye and we had no issue checking in. We were in love after that.

    The hotel is centrally located and has nice food and bar inside, as well as many around.
    Rooms are not cheap, but so are most rooms in the area.

    Definitely worth a stay. Although avoid the room service. We got a personal pizza and cost like $35.

    01/05/14 | Link | Rating: 4.0
    85. Tamper J.
    I like this place.  Much better than I expected after reading some of the other reviews.  Yes, it is an old hotel but it's in reasonable shape and the room are updated.  I've stayed in other classic hotels in other big cities and they are not as good as this hotel.  Great staff and great location. The bar and restaurant are worth a visit.  We were here during the one year anniversary of the Boston Marathon and even though we are not 26.2'ers, it was a great time to visit even after such a tragic event.  Go Boston!

    18/04/14 | Link | Rating: 4.0
    86. Suzanne C.
    LOVE this hotel--First of all, they have 'house' dogs.  One that was rescued 9 years ago when she developed cataracts when she was 2 years old and in the midst of her Seeing Eye Dog training...and the second, a 2 year old that is joining the fold.  Beyond that, it's a beautiful old building, that works 'modernly'.  The ballroom is a sight to see...and the executive level floor is a true benefit to any business traveler, cocktail and hors d' ouevres  in the afternoons, and breakfast in the mornings...plus a nice, quiet place to work or just relax outside the room.

    I'm extremely fond of this place...and like to stay here when I can...great location in town and wonderful staff to boot.

    19/09/13 | Link | Rating: 5.0
    87. Stratos B.
    Always beautiful
    Always great service
    Most comfortable beds and linens ever
    Stay here every time we come to Boston and wouldn't have it any other way

    17/07/14 | Link | Rating: 5.0
    88. TinoX T.
    Awesome PLace,Delicious Food,Classy croud.
    I Love it.

    30/12/13 | Link | Rating: 4.0
    89. MJ B.
    My girlfriends and I went on a road trip and we were in Boston for three days and two nights.  We stayed at the Fairmont at the Copley Plaza and it was a great location being at the center of most things.  Situated right at the Copley Plaza so just sitting outside looking at the beautiful tulips was so relaxing.  It is also beside the National Library, walking distance to Newbury Street, Cheers Bar at Beacon Hill and the Boston Common which is the beginning of the Freedom Trail.  

    I have stayed in several Fairmont Hotels but this by far was the most beautiful.  The facade, the interior, the intricate moldings and chandeliers in the lobby are impressive.  You will feel the history of Boston as you walk in the hotel.

    The staff was very friendly and the concierge recommended restaurants like the The Gallows which was so good!  (Another review for that one!)

    The room was spacious and kept clean.  The gym was a bit small but it was never full so it was ok.  

    And the dog Caitlyn was a nice addition in the lobby.

    I will definitely stay here again!

    18/07/14 | Link | Rating: 5.0
    90. Ann P.
    Stayed in room 451 on the amazing gold floor. I had online check which saves time. We went to the gold floor and were in our room within minutes of arrival. The room faced Dartmouth St. so was very noisy compared to other rooms but it was a lovely clean room with amazing apothocaries, thirsty towels and everything we needed to enjoy our stay. The bathroom was a little odd with French style doors and no window or a fan. A rather awkward situation but we made it work. LOVE the happy hour with honor bar and complimentary food (amazing) and the lovely breakfast.

    08/12/13 | Link | Rating: 5.0
    91. Maggie W.
    Wedding Review

    The fairmont copley hotel was a beautiful hotel from the lobby to the function rooms. The front desk was friendly and the bell boy personal extremely helpful!!!  The wedding suite was beautiful, slightly cold bathrooms w/ marble floors.  The food was devine!!!

    I recently had a wedding there in the oval and venetian rooms which i absolutely loved MY WEDDING. Unfortunately, I did not have the best experience with the wedding planning team. Their Communication and Organization was a HUGE challenge for my wedding planner the rehearsal night.  There were numerous mistakes made with my billing that they kept changing repeatedly through email, which I was not checking at the time because I was literally dressing for my rehearsal. When presented with final billing paperwork to sign after rehearsal, she could not explain the increased charges to the bill. The total numbers were not adding up to the previous amount that we had agreed upon in previous discussion. We ended up having to get management involved as our wedding planner had stormed off after we had questioned her on the billing discrepancys. When management was finally able to be contacted, she was extremely helpful and resolved the issues quickly. Unfortunately, this added a great deal of stress right before our rehearsal dinner.

    The following wedding morning, we found that 2 of my tall flower pieces and wedding toasting champagne flutes were missing which we addressed with the front desk- We were told someone would be in touch with us. 2 days had past and no one was following up with me, leading me having to call the hotel several times to try and get in touch with the wedding planning team/clean up. With a hotel of such stature and caliber, you would think a simple issue like this would have been handled swiftly and easily. Unfortunately it turned out to be a headache, and the last thing you want to deal with the day after your wedding while being emotionally drained and exhausted is trying to communicate with a non responsive staff just to find out what happened to your wedding flutes.

    Hopefully this is a situation that the wedding planning team can learn from to prevent for future weddings as it was Not fun to go through right before your wedding.

    21/11/14 | Link | Rating: 3.0
    92. Bob C.
    What a mess.  A recent restoration has stripped the rooms of almost every aspect of this 102 year old hotels heritage and its now a Westin wannabe. A sports bar for a restaurant and room service comparable to something from a baseball stadium. Almost but not quite as bad as a W Hotel, there should be a low preventing hotel operatives from doing this to historic properties.

    16/06/14 | Link | Rating: 2.0
    93. Abir H.
    I've never seen such bad service in my life! This hotel is not worth even half if what they charge. Garbage in the hallway which wasn't vacuumed! The room seemed like it was from medieval times. Horrible service and to put the cherry on the cake we checked out 30 min after checking in and the receptionist Eva didn't even ask what was wrong! Imagine!!!! What kind of customer service is that???? AVOID AVOID AVOID!!!

    12/05/14 | Link | Rating: 1.0
    94. Alyssa J.
    Chandelier in the room? Check.
    Nice marble tub? Check.
    Huge flat screen? Check.

    I thought it was a lovely room. He thought the bed was uncomfortable. I'll go back.

    26/06/13 | Link | Rating: 4.0
    95. L B.
    This was my 3rd and LAST stay at this hotel.  It's overpriced, under serviced, has small room, flat pillows, loud rooms (you can hear other people flushing), rooms have views of nothing but offices, staff is dry and unwelcoming.

    Worst of all - WIFI comes at a fee!!

    Even Holiday Inn's have free wifi.  Absolutely ridiculous to charge for wifi when you pay $350 for a one night visit.  

    Want breakfast? Eggs and toast are $22.  Laughable.

    The only good thing left about this hotel are the sweet dogs in the lobby.  That's it.

    Much better hotels in Boston that are even more convenient.  Unless you want a quick walk to a mall, find a better brand than Fairmont.  Just overpriced garbage.

    22/11/13 | Link | Rating: 2.0
    96. R W.
    This is one of those situations where the brand name doesn't live up to the properties limitations.  This is a very old hotel. It smells like a very old hotel. It feels like a very old hotel.  That means the air is stale, the amenities need work.  The rooms are small and everything is dark and gloomy.

    The service is standard for a Fairmont but that doesn't make up for a really old property. For the price, you can do better. I'd go to the Ritz, the Four Seasons, the Renaissance, the Westin, or the Copley Marriott.  At least it's newer and you'll feel better.

    25/09/14 | Link | Rating: 2.0
    97. Don C.
    I visited Boston on St. Patrick's Day (and Evacuation Day!) and expected to be greeted by throngs of green-clad drunkards. Instead, I had a really civilized and comfortable stay at the Fairmont. I was only there one night, but experienced great service--courteous, competent, quick, and friendly. The room was large (with a little "living room" area) and was very nicely appointed with new-looking furnishings. My bed was super comfortable and everything worked flawlessly worked (plug points, entertainment, heating, phones, Nespresso machine). My only criticism is that the Internet is not free and it's a pain to use.

    The bill was pretty hefty--about $250. But it's comparable to other high-end hotels in Boston. I'd stay here again.

    19/03/14 | Link | Rating: 4.0
    98. Jimmy B.
    Out-Freaking-Standing.  You definitely pay for what you get - in this case, extraordinary service.  I purchased the Gold Floor room as a birthday surprise for the girlfriend, and added a little note to management that we were staying the night for that specific reason.  I honestly didn't expect anything from it, but about an hour into our arrival, lo-and-behold-the-almighty, a polite gent came by with a bottle of complimentary champagne and a hand-written card from the hotel staff.  Well I'll be damned.  Way to make me look good, you sly sly dog, and here's a nice tip for your timely visit!

    Aside from that superb service, the Fairmont Copley is absolutely beautiful.  It's regal, being a historical hotel right dab in the middle of copley square, guarded by a pair of majestic stone lions.  On the inside, the beauty retains - sparkling floors, long hallways with shining chandeliers, and an aura of, for the lack of better words, history that flows within.  The elevators look traditional (not the rackety ones where you fear for your life) and the stairways are large and curve outwards, similar to that oh so famous Titanic staircase you girls wished you could walk down from.  

    The room itself, although slightly small, was very quaint.  There was a chandelier in our room as well, and a gorgeous bathroom.  The bed was also extremely comfortable, like floating on clouds.  They also had shoe service - I left my shoes out overnight to received them nicely shined in the morning.  It's like magical elves, just what I've always dreamed of!

    Lastly, the Gold Floor.  What the heck does that mean?  Honestly, when I picked that room, I had no idea.  Honestly and completely ignorant of what I was getting, but boy am I sure glad I trusted my instincts.  The gold floor basically attempts to provide a "hotel within a hotel" service to it's residents.  Think of it as basically a VIP floor.  I'm sure the service that we received is a large portion of what you'd expect, but what blew our minds was the lounge room everyone on the floor had access to.  Within, you'll find a gorgeous study with a wall lined with books, movies, and board games, with a roaring fireplace.  There's also a small kitchen, with designated hours for finger-food and breakfast, which was amazing.  Seriously, I'm not going to go into this in my review, but we didn't need to go to a restaurant afterwards, so you be the judge of my words.  There is also a fairly well-stocked DIY bar, where you pay by leaving money in a jar based on a honor code (as we had our bottle of champagne, and was out most of the night at a corporate event that was free-flow, we had no need for this, but please, follow the honor code as that's what we would have done if we used this bar).  

    In summary.  This place is heaven, and I'm having a wedding reception here or something.  It'll probably be a 5 year wait, but in my books, it's well worth it.  Keep doing what you guys do best, thanks Fairmont Copley for an amazing and memorable night!

    25/01/14 | Link | Rating: 5.0
    99. Paula T.
    Great on the Gold floor. Wonderful hotel. We stayed there during a trip for our sorority sisters funeral. They were so kind to us. Rooms were great. Clean, trendy and not stodgy with great little snake like reading lights. Wonderful complimentary breakfast and hors d'oeuvres at cocktail hour. See photos. I'd stay there in a minute. We did not bother with dinner the second night. Beautiful and elegant hotel. Adorable classic black Labrador retrievers greeted everyone until they were too tired.

    14/06/14 | Link | Rating: 5.0
    100. Trisha T.
    Love this hotel! We really like Fairmont hotels and this didn't disappoint.  Stayed last night just for an overnight getaway and very much enjoyed it.  The lobby is absolutely gorgeous. Our room was very clean, comfortable and a perfect temperature.  The tv was large and had a great picture.  The hotel also has a sweet black lab named Catie Copley who greets guests and is just an adorable addition to this historic hotel.  The location is perfect right near the Boston Public library, John Hancock tower, Newbury Street and Copley mall.  I'd certainly recommend this hotel to anyone looking to spend a night or a few in Boston!

    30/12/14 | Link | Rating: 4.0
    101. Matthew G.
    stayed here on business for 5 nights  from the service to the food to the amazing remodeled rooms everything is 5 star.  perfect location

    can't say enough great things

    ask for remodeled room;

    26/03/15 | Link | Rating: 5.0
    102. Sarah B.
    I love a nice hotel. If you know hotels, my favorites are the Greenwich in Tribeca,  NYC and Caneel Bay in St. John, USVI.  I tend to choose the Platinum Hotels from American Express. I live in the Suburbs of Boston and have stayed at The Ritz, Fifteen Beacon and The Four Seasons each more than once.
    The Fairmont Copley is not a five star hotel like the other hotels and yet they met all the FIVE STAR qualities I expect.

    If I JUST compare the price the Fairmont is at least 25% less. I am willing to spend 25% more for individualized great service. I am willing to spend 25% more for a nice soaking tub and luxury bath. Fairmon Copley Plaza met or exceeded my expectations on both. The decor is 'classic' old hotel but clean and fresh. It reminds me of the Pierre in NYC.  The staff is attentive. Outside of the Greenwich in NYC (which is about 1000. per night) I have never met a more gracious and lovely staff. The front desk, the Oak Bar, the room service, all were extraordinary!!!

    19/02/15 | Link | Rating: 5.0
    103. Devon C.
    "One of the Nicest Hotels I've Stayed at"

    As far as beautiful hotels go this one tops them all. Its art work and statues are gorgeous. It kind of reminds me of Italian renaissance era artwork.
    The staff was exceptionally friendly and professional, catering to any issue that you may have. We got stuck there during one of the 2015 winter snow storms and everyone was very nice and treated us very well.
    The only detractor for me would be the price. If I had to pay full price for a room I don't think I would  be able to afford it, however I was able to do the Priceline bid for your hotel and I was able to get a room at this hotel for over 60% off.
    Another cool gimmick about this hotel is they have 2 dogs that live there. I think if you want you can schedule time to walk them, but they are around in the lobby ready to greet new guests at the hotel which is very cute and welcoming.

    22/02/15 | Link | Rating: 5.0
    104. K B.
    If you want gorgeous, old-school glamour, the perfect location and a staff that's wonderfully warm, helpful and caring, you just can't do better than the Fairmont Copley Plaza. Frankly, I want to live there, Eloise-style!

    I stayed for two nights for a work function, and was so charmed by every part of this hotel. The lobby is stunning, and comes complete with two sweet black Labradors that you can sign up to walk if you like. The front desk staff, particularly Jonathan, were so sweet and caring. They attended to all the little details, even ones I never would have thought of.

    The room itself combines modern style with those perfect old touches that let you know you're in a place with great history -- think beautiful, carved brass doorknobs and elegant moulding around the chandelier. The bathroom was all-marble and updated; the bed was extremely comfy and there were all the small things you'd expect at this price.

    During the day, I could walk directly across the street to the Boston Public Library and work in the grand Bates Hall, which looked like something out of Harry Potter. I also had time to peek in the two grand cathedrals nearby, and there was a huge range of food both fancy and reasonably priced within a two-block walk.

    At just $259 per night, this felt like a place that was charging $400. I will be back soon, and will always recommend the Copley to any friends traveling through Boston!

    08/12/14 | Link | Rating: 5.0
    105. Dan R.
    I didn't go blindly into this hotel without pre-existing knowledge of what I was getting into. I knew it was going to be expensive, and it was (valet parking is $23 a day and the triple header of State/City Occupancy Taxes pile on a daily nut of $78. But if you're celebrating a marriage and want to stay where the reception is, as we did, the Copley does not disappoint.

    The hotel is a stunner- just an ornate masterpiece of coffered ceilings, gold leaf, impossibly high ceilings, and venetian plaster. Just beautiful.

    We stayed in the Museum of Fine Arts Suite on the third floor- it had a huge living-room with flat screen, a desk, and a sofa-sleeper. The bedroom was immense, and the large marble bathroom was gorgeous and may have had the best shower I have ever used. It was as big as a small room with super water pressure and temperature, and a massive shower head. Nice plush bath robes too.

    The wedding was wonderful beyond words- a perfect combination of stellar function rooms, food and beverage, and service.  

    So is this a "regular" vacation stay kind of a place? No, I don't think so. But as a destination hotel where you know you'll be paying a premium price, I can attest that this weekend we sure received premium service and value.

    08/12/13 | Link | Rating: 5.0
    106. Leslie L.
    What a wonderful member of the Boston community.

    If you ever want to see some beautiful things, hang out across St. James Street to catch a glimpse of the bride and her groom; they often take photos in the square.

    Also, best public restrooms in Boston!  I've used them when it's Saturday morning and it's time for my long run for my marathon training!

    30/08/14 | Link | Rating: 5.0
    107. Alan R.
    Not the most modern Fairmont, but amazing service.

    Lobby is beautiful, rooms are clean, but could use a facelift.

    28/10/14 | Link | Rating: 4.0
    108. Anthony P.
    I came here for a wedding reception. This place looked like a palace. It was awesome, pristine. The food served there was amazing. The staff were attentive.

    25/01/15 | Link | Rating: 4.0
    109. Meghan M.
    I found my second favorite hotel in Boston.

    Priced in par with the Marriott and less than the Lenox, it's well worth it. Check in was very pleasant and I received a complimentary upgrade to a larger room. Beds are beyond comfortable and the service was lovely. The bar downstairs is lively and a great spot for a pre-dinner drink. The only thing missing for me was a view from the room and a bathrobe. But since I really can't justify spending a bazillion bucks on the Boston Harbor Hotel every time I visit, the Fairmont is a great backup.

    01/02/15 | Link | Rating: 5.0
    110. Doina N.
    Let me start in saying how beautiful this hotel is. It is so vintage, glamorous, and  gorgeous. Located in the heart of Boston, it is perfect for visitors who'd like to spend some time cruising around the city. My visit here was a couple of years ago to celebrate the "First Night" which is the annual New Years event for the city. As far as I remember, activities were within walking distance or a short cab ride from the hotel. The restaurant at the hotel it's beyond gorgeous. Remember that my boyfriend and I ate brunch and really enjoyed it.
    Do not recall staying in a special floor but the room was exceptionally lovely. It had a really comfortable bed, full walk in closets, large bathroom with a gigantic bathtub. It is expensive but totally worth the money. You'll enjoy the stay.

    09/02/15 | Link | Rating: 5.0
    111. Lambert P.
    I've been to quite a few hotels in my time but never to a Fairmont before.  I had obtained a booking to the Copley Plaza through Hotwire which rated this hotel as a 4.5* at the time.

    In case you are not aware of how Hotwire works you choose a location of a hotel (bigger cities tend to have specific areas in this case it was Back Bay), the number of stars the hotel is rated at (more stars obviously means it is a higher end hotel than the ones with less stars) and pay for the hotel.  Once you complete the payment they will tell you want hotel you get.  This is good if you don't really have a loyalty to any particular chain.  The downside to this is that you don't know what you are getting exactly ahead of time but you are going to get a great discount on what you eventually get versus what you would pay list price.

    I got a hell of a deal on my room (about 40% off list) after I checked to see what it would have cost if I went direct on their site.

    This hotel has been around a while and it has a very classy feel to it.  I've been in other Fairmonts before but I've never stayed in the hotel itself.  This was my first experience staying.  The room we had was a slight upgrade to the standard room.  While we didn't have a great view (view of John Hancock Tower) I was still very happy with our space and accommodations.

    The staff at this place are very professional and easy to talk to.  I needed help of the concierge to have something scanned because I needed to send a document to a friend and they were able to help me out with that as well.

    The location for this hotel was perfect for everything we needed.  There was a T station at Dartmouth and Boyleston (1 block away) while the place is walking distance to the Prudential Center, Copley Place, Newbury street shopping etc.  

    While I like visiting Faneuil Hall, Quincy Market, downtown crossing etc I didn't want to necessarily stay there.  This area of the Back Bay I found was much nicer and everything was accessible through the T (transit system).

    I had to rent a car and the Westin (right across the street) had Enterprise in their lobby although I had to return the car to the Prudential Center after I was done it was a very great location for that too.

    I couldn't be happier with my stay at the Fairmont Copley Plaza.

    15/09/14 | Link | Rating: 5.0
    112. Lyndsey C.
    Gorgeous hotel, pleasant staff, perfect location.

    The bar used to be cooler, but now has a bit more lower scale feel to it, though the staff and atmosphere is still great.  I love the old charm of this place and the elegance of the décor and fixtures.

    17/02/15 | Link | Rating: 4.0
    113. Joyce H.
    I had a great time staying at the Fairmont. It's located at Copley Square in Boston and it's a lovely area to be in if you are visiting. There is lots of shopping, local restaurants, and a Starbucks around the corner.

    The hotel isn't the newest building but it underwent some recent renovations that really made the rooms lovely.

    The beds were really comfortable. The bathroom looked newly renovated and were really nice. If the bathroom door didn't look like it came from the 70's, you would never be able to tell the age of the bathroom.

    The service and the staff here are great. I really enjoyed interacting with the staff all week.

    One of my favorite features of the hotel is Catie Copley and Carly Copley. They are two black labradors that you can sign up to walk. They really give the hotel a cozy and loving feeling.

    30/11/14 | Link | Rating: 4.0
    114. M L.
    Closer to 3.5 stars than 4...

    Curb Appeal and Check-In: GORGEOUS! I couldn't stop taking pictures of the interior. It's quite grand and impressive.

    Room: Warm, inviting, clean, comfortable. I really enjoyed being able to see through the clear shower glass. I will say, though, compared to the entrance, the rooms fell a little flat.

    OAK Long Bar + Kitchen: The drinks are unimpressive and the food worse. The service wasn't as refined as I thought it would be for a hotel of this caliber.

    Mure (blackberry mojito) and there's a cucumber vodka and basil drink: both refreshing and drinkable, but did not care to order more than one of each between two people

    The Rogue (red sangria): also drinkable, but reminded me of a sangria that I enjoyed much more at a different establishment  

    Wagyu Meatballs: dense and flavorless

    24/03/15 | Link | Rating: 4.0
    115. Orly R.
    While the lobby was gorgeous and luxurious, the rooms weren't that great. Very old feel if you prefer something more modern.
    One of the outlets didn't work and they had to come up to fix it. We went to Oak to have a bite one night and it was okay. We ordered breakfast to the room one morning and the person forgot to bring milk for my coffee and when we told him he said he would be right back with some and never brought it.
    But overall the stay was nice and the staff was friendly, but not sure if I would come back.

    19/05/15 | Link | Rating: 3.0
    116. Herb T.
    One of the grand dame Boston hotels.  Formerly Copley Park Plaza - it has been a Fairmont property for the last 2 decades?  I am a fairmont platinum member so when in Boston I tend to stay here.  The typical amenities include a welcoming fruit and cheese tray etc.  This time a nice bag of New England saltwater taffy!  My wife and kids will enjoy when I get home.  

    A second surprise was a nice gift card to use at the Neiman Marcus department store across the street!  I had lived in Boston after grad school and occasionally shopped there but over the years now married with kids I never went to "needless markup". It was indeed quite an unexpected pleasure.  

    The restaurant Live Oak is really great for any meal. This time I only had appetizers but they were really good. I didn't stay long as the bar was a mad house - my business trip was in the middle of Boston Marathon prep. The finish line is also across the street so I was on ground zero.

    Like many Fairmont properties they have a beautiful Black Lab ( Kate) who gives the hotel character.  This unstuffs an old building  steeped in tradition.

    21/04/15 | Link | Rating: 5.0