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Hampton Inn & Suites Boston Crosstown Center in Boston, MA

Hampton Inn & Suites Boston Crosstown Center in Boston, MA

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Company Info:

Rating: 3.50

Address: 811 Massachusetts Avenue, Boston, MA, 02118

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    Comments (38):

    1. Wesley J.
    I like this place.  Clean, decent location and inexpensive.  Free wifi and breakfast.  The only downside is that the freeways are always under construction near here so it makes it difficult to navigate.

    03/10/06 | Link | Rating: 5.0
    2. Chrissy H.
    Been to this hotel a couple times for business conferences. Though, not the fault of the hotel, it is pretty difficult to get to due to the massive amounts of construction. It's pretty new, so its clean, and the staff is pretty friendly though slow. Seems they need a few more staff members on duty because they get pretty busy. The meeting room is one of the better ones we've used over the years. Its a little small but has a very large window that lets in a lot of natural light and keeps us from falling asleep. And they don't put the name of the group using the room on the door so there is often an interruption when another group's people keep barging into the room in the middle of a presentation. But my biggest complaint is that every time I use the restroom in the lobby there is someone in bathroom showering themselves in the sink. And once or twice I have had a full frontal (and my colleague had a rear) view of these people. It was kind of uncomfortable. (I have a thing about nudity. Must be my own insecurities.) I have never stayed overnight, but generally, Hamptons are my hotels of choice.

    20/07/07 | Link | Rating: 3.0
    3. Kenny L.
    When I was requested to come for a TA meeting before my lease started in Sept, NU gave several of us complementary stays here for 3-4 days. It is a really a nice hotel with free continental breakfast, Wi-Fi, swimming pool, treadmills and exercise bikes, Boston Globe, Newsweek magazines, etc. They even have free shuttles to and from the airport and downtown.

    They lose stars for the location near the expressway and for not being very accommodating in taking me near Prudential with my luggage. I ended up taking the #1 bus to Hynes T. You can also take the Silver Line on Wash St. to downtown.

    07/12/07 | Link | Rating: 3.0
    4. Deanna G.
    Decent. Not bad. They offer free shuttle to the airport and so it's nice not to have to take the transit system. Breakfast is comp as well and varies. They may have cold and some hot depending on the days. They had 2 hot items each day.. Hash browns, bacon, eggs and sausage. They had cookies and coffee and warm chocolate. Not hot chocolate. Warm chocolate. Barely warm to melt the powdered chocolate that warm. Don't rely on the business center. The computers are super slow and don't even load the search engine. So don't rely on printing your boarding pass there. The rooms are decent... but not sure if it's a good value at over $150 a night. Hmm.

    11/05/10 | Link | Rating: 3.0
    5. cliff s.
    I recently stayed at the Crosstown Hampton Inn for a week while visiting my son. Despite low expectations, I was very pleasantly surprised by the hotel. I chose it primarily because of it's location (I usually stay at 4-5 star hotels, e.g XV Beacon and the Mandarin) and must stay that I was very impressed. The rooms were clean and large and the staff was very friendly and helpful. Although some reviewers warned about the neighborhood and the noise, I found neither to be a problem. It was very safe to walk, especially during daylight hours. The breakfast was excellent and the airport shuttle very convenient plus, as opposed to the more expensive Boston hotels, the WiFi is FREE! Highly recommended!

    31/08/12 | Link | Rating: 4.0
    6. Vivian C.
    I stayed overnight for a short visit to Boston and really enjoyed my stay.  It's nice and new with taller ceillings than any other hotel of the same price I'd stayed at in Boston.  My room was spacious, very clean, super comfortable, and the wifi was much faster than I expected.  The staff were very knowledgable about the area and were able to give me very specific directions to where I was headed the next day (much appreciated, since I have almost no sense of direction).

    Only drawback was the location-  It is a bit of a walk from the subway Orange line (about 20 minutes), but very close to the #1 bus.  The hotel does provide a free airport shuttle and shuttles to downtown for a fee.  I only took the shuttle back to the airport, and it was short ride to Logan.  Would definitely stay here again.

    08/01/11 | Link | Rating: 5.0
    7. Jeffrey S.
    Very clean, easy to get to, friendly staff.  It is next to the Hospital so there are sirens from ambulances during the night, but not as bad as you would think and for a city person I suppose you wouldn't even notice.  We did have two different people, one a random woman met at a bar the other a cab driver, tell us that it was a bad area.  The cab driver told us not to be walking around at night especially across the street.  The next morning I noticed that there was what I believe to be a homeless shelter there.  Nice walking around during the day though.

    22/09/11 | Link | Rating: 4.0
    8. Alecia B.
    My first bad review and I am so bummed it happens to be in my favorite city.  We stayed here on our honeymoon in September.  Here's the breakdown...
    1. decent location...you can walk to the Mass Ave. train easily.  It's about a mile away I think.  
    2. room-very nice and clean, housekeeping also did a good job!
    3. staff-SUCKED!  Here is why they get a crappy review.  The girl at the front desk was a nightmare.  Rude, inhospitable, seemed put out if you asked a question.  Ehhh!  Oh and of course we had to deal with her every. single. time. we had a question or issue.  The manager dosen't seem aware of what is going on in his hotel or maybe just dosen't care.  I never complain either and had to over this chick and he didn't seem surprised or disappointed with it at all.  Plus they kept placing holds on our account and when asked why they had no answer.  Thanks a lot for making the honeymoon stress-free.

    So because of the crappy staff I am sad to give them a low review.  It's not that hard to put a smile on your face and make your guests feel welcome...isn't that the whole point of a hotel?  

    PS-the complimentary breakfast and shuttle service to and from the airport is great!

    13/10/11 | Link | Rating: 2.0
    9. Sara R.
    Stayed here a couple of weeks ago, for four nights - first time in Boston!

    My only requirement of a hotel is that it be clean.  This Hampton Inn delivered with only a couple of minor gripes I'll list below.

    I reviewed some travel sites and this hotel has received excellent reviews.  I wasn't disappointed upon my own experience.

    The price is right/low, it's clean, free wi-fi, friendly staff (minus one person we called late at night for a Tylenol/Advil/aspirin.. and she basically snapped at us.. and then said no.  Ok fine.. jeez).  The rest of the staff was so accomodating (one of the front desk employees helped us mail postcards, and then on the day we we were leaving, she and one of the courtesy van drivers volunteered to drive us to South Station to catch the Greyhound to NYC - because he wasn't busy). Very cool.  

    Which brings me to tell you about their courtesy van.  They will pick you up from Boston Logan airport (just call them the moment you arrive, and once you're done with baggage claim, they'll be there promptly), and they also provide shuttle service to a few of the "main/touristy" sites in the city, such as Prudential Center, Boston Common, Quincy Market, etc.  They'll give you a print-out of the schedule to when the vans depart.  You may also be picked up from these locations, based on the times listed on the schedule.  They offer services pretty late into the evening, too!  I believe the last one was around 10:30pm.  We only utilized this a couple of times, and then got the hang of everything enough to use the public transportation and walk around on our own. :)

    The hotel room is quite spacious with the basic amenities of a decent hotel..  closet, iron, hairdryer, shampoo, conditioner, soaps, mouthwash.. etc.  The heater in the room was wonderful.. quick and got very warm!  It was slightly loud, but it actually helped drown out the sound of the ambulances at the Boston Medical Center across the street.  So yes, if you want complete peace and quiet, you may want to stay elsewhere, or ask for a floor that is higher up/side that doesn't face the hospital.  We were on the third floor, and although I am a *very* light sleeper and I like peace and quiet when I sleep, I was able to fall asleep probably due to the exhaustion of the days walking/running around. :)  

    The beds are extremely comfortable!  I have a rough time sleeping in hotels, but the beds here made it so nice and easy.  Room service provides daily changing of the sheets and towels..  and my only gripe is that pretty much  8 out of 10 times, there was a piece of hair in the towel.  It seemed to probably be the hair of the person doing the housekeeping/folding the towels, but the hotel may want to provide them hair nets to prevent this from happening.  

    The walls are not as thin as some other places I've stayed, so it remains fairly quiet - although perhaps they were not as busy during this time.. early December.  

    Checking in and out was a breeze, as I had booked and pre-paid through hotels.com .  Oh, and there is complimentary coffee and hot chocolate in the lobby, 24/7.

    This hotel is not located near Boston Common (if that's where you plan on visiting/starting Freedom Trail).  Although, it is not far either.  If you decide not to use the hotel's shuttle to get there, there is a T stop right across the street, next to the medical center.  It's a bus stop that will take you to the subway station (Mass. Ave. station).  You can walk to the subway station too, but it's about 10 blocks up.  The bus sometimes takes awhile to get there, so if you see it turning and getting close to the stop and you're not quite there yet..   RUN! ;-)  They only take cash/coins in the exact amount of the ride, so be warned.  We bought a Charlie Ticket for a weekly pass from one of the subway stations, and that covers buses, too.  I think it was $15 for a weekly pass. (sorry, off topic again) :)

    I enjoyed this hotel and would most definitely stay here again on a next visit to Boston.

    17/12/09 | Link | Rating: 4.0
    10. Mary O.
    Beautiful!  Friendly staff and the rooms are very clean.  The breakfast could be better though.

    25/03/12 | Link | Rating: 3.0
    11. Romulo R.
    I stayed here overnight when my kids came to visit and they wanted a place with a pool at a reasonable price. We booked through hotels.com .
    The place is very business like but nice, quiet. they offer a shuttle but don't really count on the shuttle since it has somewhat limited hours. Their pool was out of order so they arranged for us to go to the Back Bay Hilton and use their pool, and provided transportation.

    The continental breakfast is very good, even if the seating area is cozy (small). I would stay here again or if I was traveling on business.

    The price I guess is moderate for Boston, but I thought it was pricey.  Welcome to Boston!

    14/05/10 | Link | Rating: 4.0
    12. Melissa S.
    Overall very satisfied with our stay! Rooms were clean with updated furnishings, staff were very polite - provided travel information throughout the city, and despite what another person wrote, they were pleased to take us to South Station for our departure. The hot morning breakfast was great for being free; I ate a different assortment each morning. They also provide a free dinner, which is just mediocre. Also, a big big plus for us is that the old town trolley picks up at this hotel every morning at 9 am. I would recommend this hotel to anyone visiting Boston. They area was a bit noisy because it's located right next to the medical center and the neighborhood seemed a bit sketchy after 9pm, but my husband and I walked around without incidence. Overall, a great stay during our trip to Boston!

    26/07/12 | Link | Rating: 4.0
    13. Steve S.
    I've stayed here twice when I have had 7:00 AM flights because it's only about 3 miles from Logan.  However, as anyone who's been to Boston knows, 3 miles can last forever in Boston.

    The hotel itself is decent.  Rooms are typical Hampton rooms but a bit newer.    HVAC unit is loud though.  And for some reason, the room I had on my last stay had horribly positioned electrical outlets.  No outlets by the desk?  What were they thinking? Walls are thin!  You can hear people next to and above you pretty easily.  Staff is okay but can be slow.  On last visit, there were two people working the front desk and they were taking quite a long time checking people in.  They could benefit from a self service kiosk like Hyatt Place and others use.  Whey you first arrive, you might be tempted to pull into the small circle in front of the hotel but if there's already two cars in there, you're better off just going right around to the parking garage.  Parking spots for hotel guests are clearly marked.  Once you check in, you simply tell the front desk that you parked your car and they will give you a key card which give you in & out privileges.  There used to be a few restaurants connected to and around the hotel but those have closed.  Only think left is a McDonald's a few streets over and the neighborhood can be a bit sketchy.

    On my last stay, I found out how hard getting that 3 miles to the airport can be though. When tried to pull out of the garage, my card would not open the gate. I then had to get the attention of the garage attendant who did not speak English and who did not believe I was a guest at the hotel. She then had to call the front desk who didn't answer the first few times. Once I got out of the garage, I was greeted by Boston Police blocking all entrance ramps to the 1-90 East to Logan.  I hopped on 90 West and, after making a highly illegal u-turn on the highway, I was able to head back in the right direction and barely made my flight.

    It's not a bad hotel.  Probably good for people who have business at the hospital.  But if you have to make an early morning flight, I would recommend staying closer to the airport.  there are too many factors that delay you here.

    16/03/11 | Link | Rating: 3.0
    14. Sarah E.
    The rooms were clean and the staff was very nice.  However my group called down at 4:30 and asked for them to call a cab and have it there for 4:45.  Well we get down there and they had not yet called for a cab it seemed.  So we request that they do so again and we wait. The shuttle drive was nice to offer his services but sadly he had to do an airport run and was not able to take us.

    The manager came out and called a few different cabs for us and finally we got one. We appreciated him calling around.

    The breakfast area is small and they thankfully have additional seating at the cafe next door to them in the lobby.

    The staff is SUPER FRIENDLY!  It really is Hampton Hospitatility at its best.

    Clean, safe easy cheap parking, nice hotel. I would stay here again.

    19/07/11 | Link | Rating: 3.0
    15. Christina T.
    Beautiful room, close proximity to BU.

    HORRIBLE STAFF.

    After arriving in Boston late at night (I missed a connecting flight), I was told that they had overbooked the hotel and I had to stay at the Roundhouse Suites across the street - complimentary, of course.  Let me just say - I feared for my life while staying at the Roundhouse Suites.  Why put your customers in such distress, Hampton??

    Anyway, the second night I came back to check in at the Hampton and I just voiced my opinion to the night staff about how uncomfortable I was at the Roundhouse Suites.  The lady rudely responded, "Well, we paid for your night there.  What else do you want?"  I was so taken back that I just turned away and walked to the elevators.

    I want that person fired.

    14/01/11 | Link | Rating: 2.0
    16. Jessica L.
    This hotel acted like they never had a large group stay there before. Our room list included another list of people who were not traveling with us. After finally getting our rooms finalized, an employee (with a group of guests) came to our door asking us why we haven't checked out yet (right after we checked in), then a strange man walked right into our hotel room because they had booked him in our room.

    This hotel is also right next to the hospital, so consider that if sirens bother you.

    There is one redeeming quality, this hotel serves breakfast pretty late, and they serve dinner every night.

    07/11/11 | Link | Rating: 2.0
    17. Julie C.
    This hotel has a couple of decent things going for it. Compared to other Hampton's, however, it falls short.

    I've stayed at this hotel 4 times now, each time was for a one night stay. Why do I stay here so much? Well, the hotel's biggest pro is its price. With limited budget due to company restrictions, this hotel's price nearly always falls well below. Unfortunately this is the only pro I've got for you today.

    Let's start with the check in process. I reserved 2 double beds, naturally they put me in a king. The guy at the front desk was really against switching my room. Later we discovered it was because he didn't know how. He welcomes me as a diamond member and says we've upgraded your room to a king. I (nicely for now) say that I'd prefer the 2 doubles that I've requested since I'm there with a friend. He tries to talk me out of it. Then after a few minutes of back and forth he agrees to switch. After 5 minutes, he can't figure it out. We go up to our king room.

    The front desk calls us about 2 minutes into our bed bug check (my hotel ritual. this hotel is clean!). He moved us into a double room.

    I do have to say, the rooms were clean, the beds were comfy... all standard Hampton amenities so I can't complain there.

    As for location... could be better. You are in south Boston right next to the hospital. It is very noisy at night... even from the top floors. But, if you need to be right next to the hospital, you are.

    Breakfast in the morning was busy! We didn't have room to sit and had to eat standing up. When a table did clear, we sat down immediately. The staff came over about 2 minutes later while we were eating and started wiping the table... without saying a word to us. Very awkward.

    Overall the hotel is nice, updated, well priced but meh staff.

    01/11/11 | Link | Rating: 3.0
    18. Gina C.
    Having been to Boston several time in the past few months, I really have to say my stay here was the best by far. Located in south boston, my travel buddy and I wasn't especially keen on walking around outside too much,  however the amenities provided within the hotel satisfied all our needs to the point that that going outside (other then our intended duties) were unnecessary.

    Their hospitality began actually prior to our arrival at the actual hotel.   We had requested shuttle service to the hotel earlier.  To our dismay the airport shuttle was full.  The hotel front desk then told us to catch a cab... on them. Upon our arrival, they quickly reimbursed us with the transportation fee.

    Check in was speedy and even though all the double bedded rooms were booked during our visit, we found that the sofa pulls out into a nice (high) full sized bed.  

    The room was very spacious and clean.

    Wifi was very clear in our room... but for those without a laptop, the business center  in the lobby just required a room key to swipe in. Two computers, dictionaries, and a printer was available to guests whenever needed.

    The breakfast in the morning downstairs was very generous for a complimentary meal consisting of a wide variety of little egg omelets, pastries, fruits galore.  My friend was bummed as her shuttle to the airport left before the breakfast began. but to our surprise, they had prepared little paper sacks of breakfast food for all early leaving patrons taking the shuttle.

    And my favorite... the cookie platter and 24/7 hot chocolate/coffee calmed my sweet tooth whenever needed.

    26/08/11 | Link | Rating: 5.0
    19. Rob K.
    I had a great stay here.  The staff was very friendly and helpful.  The continental breakfast was surprisingly extensive and yummy!!  My nephew was at Boston's children's hospital and they had a free shuttle coming and going from here which was great!  The rooms were standard and clean.

    11/12/13 | Link | Rating: 5.0
    20. Gina B.
    Stayed for one night to attend game at Fenway! Found this hotel quiet, clean, convenient and perfect for what we needed. A free shuttle was available to drop us off near the stadium. Cabs were also readily available. Loved the free coffee and breakfast. Would stay again if visiting Boston for a game!

    21/07/13 | Link | Rating: 3.0
    21. Marsha S.
    Wow, what a great find.  It's a bit outside of downtown  (near Boston Medical), and therefore not "downtown prices".  We got around fine using the bus (1 stops a block away), and sometimes took the bust to the T (orange and green lines).

    A cab ride to/from downtown or most locations was around $10 and there was always a cab sitting outside in the turnaround for us to hop into.

    The breakfast is more than just donuts and muffins - sausage, egg omlets, three/four kinds of juice, yogurt, and fresh fruit with coffee, tea, and hot chocolate.

    The desk staff was amazing - helped us find somewhere to eat (the front desk handed us a stack of menus when we got in at 9 p.m. and we looked through and found one we wanted to eat at), gave us directions on what was in the area, and when we left a very expensive jacked in the closet after check-out, the offered to FedEx it back to us.

    The room was large and clean.  If you're willing to be not-downtown you should absolutely stay here.

    07/01/13 | Link | Rating: 5.0
    22. Kate L.
    I recently stayed  here on a business trip.  The staff at check in was friendly and upgraded me to a king suite right away.  I was running out to dinner right after check in, so they called a cab while I dropped my bags off.

    Later that night when my boss arrived into town, he called the hotel to advise of a late check in, but they did not have his reservation.  When we pulled up his confirmation, he had made the booking for the wrong dates.  Unfortunately, there were no rooms at the hotel or anywhere close (the closest room available was Philadelphia).  I ended up staying with a friend and giving him my room, and the next night when he checked in, the check in staff remember him from the night before and also upgraded his room (the actual room I stayed in).

    The following morning we had a 6:15 flight, and the first shuttle starts at 5.  We checked out at 4:55 and the front desk guy called the shuttle but he was still 10 minutes away.  He also called a cab and told us if the cab got there first, he would pay for it since the shuttle driver wasn't there yet.  The cab arrived in 2 minutes, so we took the cab to the airport.

    The hotel is very nice, beds were comfortable (didn't try the breakfast but assume it is the standard Hampton Inn breakfast), but the people there truly made the experience.  

    Will definitely stay here again!

    26/07/12 | Link | Rating: 5.0
    23. Randy A.
    A nice change of pace from a chain that prides itself on the McFormat of it's primarily suburban-based properties.  High rise layout with modern decor, good workout room and pool on the 9th floor.  The business center is on the main lobby, has a decent printer and two desktop computers.  

    Great location across the street from Boston Medical Center.  The staff was friendly and accommodating.  

    As with any Hampton Inn, their free morning breakfast rotates and consists of things that resemble food (in the same way that Taco Bell said their Taco filling was meat).  It tastes okay but probably is made in a lab in the Midwest and shipped frozen to all it's properties for reheating.  But that's the business model of the chain and this property is not unique.  They also have a variety of cereals and yogurt.  Complementary coffee and tea 24/7.  

    Price was very reasonable for a central urban location.  The people who've written that this place was expensive must be used to Motel 6s or something.

    Solid place overall.  I'd stay here again.

    06/02/11 | Link | Rating: 4.0
    24. Vera T.
    The rooms are very nice for a hotel at this price point.  The housekeeping staff are hardworking and considerate.  Management is a serious, serious problem.

    I live/work in Boston and I had to arrange hotel stays for out of town employees.  I'd gotten 10 folks checked in one day, that went fine.  Then, I showed up with the last three people I needed to assist - one of these people uses a wheelchair.

    The manager  I spoke with at the desk said they had no room for the people we were checking in.  I told him the name of the manager who had confirmed the rooms, and showed him that we'd already paid for these rooms - he replied that the general manager said we did not have the rooms - so, that was that.  I asked him to understand our situation, given that I'd shown up and thought we'd had the rooms - he replied that there was nothing to talk about.  January.  Very cold.  

    Meanwhile, I got a call from my off-site co-worker with our confirmation number.  I gave the confirmation number to a woman at the front desk, and she just checked us in.  I truly regret the fact that my company forked over thousands to these rude, rude fools.  I am left to wonder whether the insulting behavior was a matter of racism, or the desire to avoid serving a person who uses a wheelchair with all of the attending challenges, or just general nastiness.  If your corporate reputation matters to you, stay away.

    28/02/14 | Link | Rating: 1.0
    25. Wendy L.
    We had an amazing time in Boston celebrating our wedding anniversary.  This was my husbands first time to Boston and my first time to travel here other than business. We picked this hotel because the price worked with our budget. We  would have no idea that the excellence customer service would be so amazing.

    I will start off by saying that this hotel is very close to a busy hospital that has constant EMS deliveries happening all times of the day and night.  Location of this hotel is a little further than we had figured.  Nevertheless I am still giving this hotel 5 stars because this is how they won us.  

    Friendly staff at check in. Gave us some useful information about the tourism and genuinely was interested on helping us figure out our next couple of days.  Room was very clean and accommodations where we'll above standard.  Within 5 minutes of being in our room, front desk staff gave us a call to make sure everything was good with our room. Big win for us.  The other amazing customer service was  Michael O'Connell and staff. When we needed a cab, the turn around time was always spot on.  Most cases it was less than a 5 minute wait.  Any longer, the staff were back on the phone trying to locate the quickest cab.  

    The complimentary breakfast was more than expected and the fresh coffee all day was a nice added touch.  The one thing that is still astonishing is that I left a jacket in my hotel room and of course only noticed as we were leaving the airport. One phone call and it was done. My jacket arrived 3 days letter. What hotel does this anymore? Special attention to details, friendly staff and comfortable pillows and bed, you've won loyal Hampton Inn visitors.

    08/05/14 | Link | Rating: 5.0
    26. Michael U.
    Wish they'd have advertised the shuttle service better - it would've saved me about $20 on cabs.  Also wish my key card wouldn't have randomly been demagnitized every time I left the building thus leading to frequent visits to customer service - but with that said the service was always friendly and once I sorted out the shuttle issue it was damned convenient.

    Nice location in South Boston with easy highway access to the conference center and within walking distance to various medical centers.  Pretty typical buffet style hotel breakfast, but the fruits were actually nice quality and the make-your-own-waffle station and various breads were surprisingly high quality.

    Wi-Fi was free, gym was small but sufficient, rooms were clean and bed was comfortable.

    17/07/11 | Link | Rating: 4.0
    27. Jocelyn E.
    We booked here for a few reasons:

    - The pricing was "right".  Even though we did end up using our Hilton points to pay for our entire stay, we also noticed that this was reasonably priced and NOT at the airport (as most of the other ones were).  We didn't want to pay high prices to be in the middle of the night action since we have a little one, and since Boston has such great public transit, it wasn't like getting around was a real hassle.  That brings me to...

    - Great access to transit.  If you're willing to take a bus, there are several that run in front of the BMC that is a block away.  The Andrew Station (Red Line) was about a 10 minute walk away (albeit through a relatively rough looking neighborhood).

    - FREE airport shuttle.  Meaning we didn't have to figure out how to haul all of our stuff, car seat, and a stroller for my son (oh yes, and my son) to the hotel and back to the airport.

    - Breakfast was included (we're lazy people), and it was a decent breakfast too.  Ways to cut down spending on a long vacation - eat all the free food you can!

    --------------------------------------

    Actual experience (the Good):

    - The hotel, as others have said, is very clean.  

    - Spacious hotel room.  We fit the three of us, a crib (a pack and play provided by the hotel), my son's ridiculous large BOB stroller, car seat, and luggage for 10 days of travel which included a fair amount of toys in our room comfortably.

    - They also have a "light" dinner that is free.  I call it light because you probably don't want it to be your whole dinner if you're a big eater, but we were eating lunch pretty late every day that we were here and so we weren't super hungry when it came around to dinner time and the lighter dinner was fine.  

    - Nice staff.  Everyone from the front desk to housekeeping and I think the dudes who were the managers who were checking in on guests during breakfast were really nice and helpful.  

    ...  The less good:

    - Really, my only gripe is that they don't have some form of dish soap.  If you have a kitchenette, then it's only normal that people might do something like wash a dish or spoon every now and then in their room...  With soap!  I had an issue with this since my son travels with his own set of dinnerware and bottles and we had to figure out how to clean them all somehow.

    - As other people have stated, this is across from the Boston Medical Center, so there will be ambulances at all hours.  We were staying on the 8th floor, not facing the medical center, and we could hear the ambulances (because come on, you don't know which streets they're coming on).  It wasn't that bad, and I'm one of those paranoid mommy types since I started traveling with a little baby - so when I say it wasn't that bad, it really was totally livable.  I've stayed in hotels in the nice part of downtown and had a*hole guests that would run up and down the halls that were WAY worse.

    19/06/13 | Link | Rating: 4.0
    28. Stacy L.
    Great place , good location . Good service and clean . Was only a can ride away from the main places you would want to see in the city . So much more adorable than the other hotels in the area!

    30/12/14 | Link | Rating: 4.0
    29. Jessica M.
    Nice hotel. Check in was quick and painless. Room is a great size and clean. We requested a mini fridge and it was in the room when we arrived. Breakfast is filling. A short distance to the T station. Only complaint is the noise from the nearby hospital. Other than that  wonderful hotel.

    29/07/14 | Link | Rating: 4.0
    30. Denver G.
    This hotel is very clean and nice when compared to other Hampton inns. Bed was clean, I tend to check very closey as a weekly corporate traveler. Pillows where not very comfortable, but I can live with that. Staff was friendly except the shuttle driver. It is nice to have the free shuttle to Beth Israel (where is was working) but he had road rage. I did not mention it to the manager as the other women in shuttle said they would. I hope he was just having a bad day. There is a nice sushi place next door Roka and a $10-$15 cab ride to Newberry st (shopping) and Boston Common. If you are a light sleeper beware this is right next to Boston Medical and you will hear ambulances at all hours, it personally doesn't  bother me. Another perk was the outlets near the bed, when you travel every week it is the little things!

    02/04/14 | Link | Rating: 4.0
    31. Kevin P.
    Little out of the way from Hynes convention center but is still walkable
    Great staff - one of the friendliest I have seen
    Very clean rooms and common areas
    Shuttle to airport, free internet, and hot breakfast are total pluses
    Best value in Boston

    07/06/14 | Link | Rating: 4.0
    32. Thomas S.
    Very reasonable priced for Boston area, in fact much cheaper that similar hotels. The room was very clean and large. Free hot breakfast and Wi-Fi. Free airport shuttle that will also drop you off at the South End transit station. The location of the hotel may not be for everyone. It is across the street from Boston Medical Center in a little rougher part of Boston. Lots of people just hanging around on the streets. However that didn't bother us and none of them messed with us while we were walking. Lots of local inexpensive eateries in the neighborhood. The only negative was the T station was not close by. It was a good 15 to 20 minutes walk from the Mass. Ave. Orange line station to the hotel. We didn't mind the walk. We needed the exercise and enjoyed looking at all the buildings in the neighborhood.

    04/10/14 | Link | Rating: 4.0
    33. Vishal S.
    Old building, hard to get to, not any good restaurants within walking distance epically for being a "downtown" location. Parking is across the street in the ramp, and rooms are noisy from street traffic.

    20/01/15 | Link | Rating: 1.0
    34. Tara A.
    I don't even usually write reviews but in this situation case, if I can even save one person the agony of staying in this hotel I am going to go for it. . This hotel is pretty much directly across the street from Boston city hospital. Most of the rooms are facing mass Ave, and therefore the road the hospital is on. If you are unfortunate enough to be on this side, forget about sleeping in this hotel. . There are sirens from the ambulance ALL NIGHT LONG! Not to mention that this is a six Lane wide Street, so there are honking horns and car accidents as well. They actually provide ear plugs when you check in, as if this is even remotely acceptable for $250.  a night.
    Then, husbands and fathers don't see your wives and daughters here. This hotel is directly besides a homeless shelter and substance abuse center. This means you are surrounded by drug addicts and homeless people and hookers, especially scary at night. And I don't scare easily and have lived in the city for years.
    With everything going on with this hotel, it should go for $50 a night and then even then, buyer beware.

    03/05/15 | Link | Rating: 1.0
    35. Charles W.
    Pretty clean and corporate looking. It is located in a strange location. There is not a close T stop by (Ruggles T stop is 15-20 minute walk is the nearest. There is a ton of traffic near this Hampton Inn, as in lots of traffic intersects this hotel. It is also located  near a hospital so you will you hear cops and ambulances buzzing by. The food options are also pretty limited. There is a sushi place and about 500 feet away a pizza, sub, burger place that is pretty good. The free Wi-Fi that moves pretty quick. The hotel parking is close by but 25 dollars a day is steep for a Hampton Inn, compared to the Hampton out in Cambridge that is free parking and closer to a T-stop. The pricing is pretty average for Boston and the free breakfast was decent and the breakfast lobby was clean. Make sure when you are checking in that they have your Hilton Honors ID on file as they told me they did but then failed to add it so I now have to go online and get it changed.

    This might not be the place for being a tourist in Boston but for work it does the job.

    14/11/14 | Link | Rating: 3.0
    36. Jennah A.
    The service was okay, the room was very comfortable and clean. The walls were very thin though.

    It's walking distance from Back Bay which has great shopping and restaurants and good scenery.

    The complimentary breakfast was good!

    08/01/15 | Link | Rating: 4.0
    37. Harry H.
    Nearly $900 for 3 nights and we ran into numerous issues that are causing us to reconsider our hotel chain of choice:

    You should NOT need the master switch to turn on outlets, and housekeeping should certainly not turn it off when they are done with the room -- we arrived back to a dead laptop and a dead cell phone because they were not kept charging like we left them

    The wakeup call request we placed was not honored

    Awful continental breakfast, especially the waffles, which went from the best part of our last visit to the worst part this time

    Housekeeping did something to the shower that switched the setting to no longer use the shower and required a minute or two to fix when we were in a rush

    The bed sheets were abrasive on the skin

    The TV remote required long pressing, removing all relaxation from the experience

    Though we placed a reservation (as requested) for the South Station/airport shuttle, it was useless as the thing was overbooked and the driver never let folks know he was there; once we realized he had arrived, we got in, and it was really disorganized and chaotic, with people illegally sitting on non-seats and without seatbelts.

    The desk chair is terribly uncomfortable and borderline unhealthy

    Though it's likely because the surrounding area has gone downhill since our last visit (detracting further from an already inconvenient location), but the lobby restroom now requiring a room key is another downgrade.

    20/05/15 | Link | Rating: 1.0
    38. Roderick H.
    Very good. With free breakfast.
    Service and bed are good.
    Just doesn't have laundry service

    01/03/15 | Link | Rating: 5.0