HomeMassachusettsBoston, MA → Hilton Boston Back Bay

Hilton Boston Back Bay in Boston, MA

Hilton Boston Back Bay in Boston, MA


The Hilton Boston Back Bay is ideally located in the heart of Boston's most picturesque neighborhood just steps away from everything Boston has to offer.  You will find the most popular cultural and tourist attractions as well as prime business centers and the best shopping, dining and entertainment options right outside our door.  Our center-city location is only four miles to Boston Logan International Airport with easy access to major thoroughfares and directly across the street from the Hynes Convention Center and the Prudential Center.


Established in 1982.

Boston stamps its unique dialect on everything - from the culinary to the classical, clam chowder to the Boston Pops. Its rich history beckons you down the red brick Freedom Trail with Paul Revere. Or if the drama of sports is more to your liking, you'll find it here, from the Green Monster to Foxborough. And Hilton hotels in Boston, Massachusetts are ready to welcome you back from any excursion with impeccable service and world-class amenities. Book a room now at a Hilton hotel in Boston, MA. History is waiting.


Company Info:

Rating: 3.40

Address: 40 Dalton St, Boston, MA, 02115
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

Hotels in Boston, MA



Comments (121):

1. Wesley J.
Very nice stay at a downtown, high rise hotel.  Parking was easy and the place wa not too hard to find.  They gave me an upgraded corner room which was a big plus.  Everything in the room worked and it was clean.  Great stay!

31/01/08 | Link | Rating: 4.0
2. seana m.
The new Hilton in Back Bay is across from the Sheraton by the Hynes. My family just stayed there and it was only $189.00 per night for a large clean room with 2 double beds, a tv, cable, etc. The pool is great as is the fitness center and patio.

15/07/05 | Link | Rating: 4.0
3. Kathy L.
I was only able to stay here by using my Hilton points (hefty sum :( ).  But the view of my room was worth it (not all rooms had this luxury).  I was quite high up and had the most beautiful view of Cambridge.  Heard the game cheers during the Red Sox game at night.  Great starting point for walking tour of Boston.  Nice doorman.

03/01/07 | Link | Rating: 4.0
4. Gina T.
This place is really convenient.  2 blocks to the T and skipped down to Fenway on it in a few minutes.  My room was very nice and clean.  nice Crabtree and Evelyn bath products.  Something was broken in my bathroom and they fixed it right away.  Only complaint is I was on a HHonor floor and it was only the 3rd floor - no view at all.  Oh room service was really prompt.  I think all the fees associated with it were a bit much thou.

01/05/08 | Link | Rating: 4.0
5. Andrew Y.
This hotel was pretty awesome. We were there on a HH free stay. They put us on the 24th floor facing the Charles River. Totally amazing. Could see Fenway Park and Cambridge. The hotel was close to the Prudential T stop and the Prudential Center (lots of food). It is pretty much walking distance to everything. The hotel newly renovated and looks pretty nice on the inside. The outside isn't really really fancy, but looks like a nicer Hilton. There might also be free internet in the lobby, but I'm not sure.

11/03/08 | Link | Rating: 4.0
6. Jay F.
This is one of  my favorite hotels and my favorite in Boston.  They have this room on every floor  **16, like 1016 or 1116 and so on.  It has a sweeping bay window about 35 ft long and curved so that you have a panoramic view of the city.  You can see all the way from the Charles River to Framingham.  It's wonderful.  You can request that room too!  High speed wirless access, great beds and sheets, it ever has a double headed shower.
Walking distance to Fenway Park, The Prudential Mall and the Green Line.  Very cool, try to get an upper floor.

29/09/07 | Link | Rating: 5.0
7. Greg A.
Right in the middle of the action and just a block off Boylston Street, this place is quite a nice hotel. The staff is extremely nice and helpful and it was fairly inexpensive ($130/night). The only hitch is parking, which is another $35/night self-park and $40 for valet.

I'd recommend this place if not simply for its location. You can walk from here to just about anywhere.

18/08/09 | Link | Rating: 3.0
8. Wing M.
Had a conference here last week and it was... meh. I didn't stay at the hotel since it was stupid expensive according to the conference site ($350 per night?!). The general services they provided were mediocre at best. The food was bland. The coffee was bland. The wifi was super expensive. ($100 a day for meeting guests not staying at the hotel.) Definitely have been to much better Hiltons, etc. for conferences. I'm sure that the rooms are comfy but I'll never find out because I will never want to pay over $200 for a room and then shell out another $25 for wifi.

31/10/09 | Link | Rating: 2.0
9. J P.
Wonderful hotel. I had a great view from my room overlooking the Charles River.The staff was wonderfully attentive and very helpful. I would stay here again without hesitation.

14/02/12 | Link | Rating: 5.0
10. Grace K.
3.5 stars.

First - keep in mind that this is for only one night, and furthermore, I got such a deal on this hotel that it does affect my opinion.

Rack rate for the night I was there was $300+ per night for this evening back in October 2007 - - - I pricelined a hotel in Boston 3 stars and above in the Copley Square Area - - and got the Hilton Back Bay for a STEAL @ $80/night.

-Excellent , friendly service by the front desk.
-The room was decent in size, bathrooms pretty good.  The decor was old and a bit shabby, but still pleasant enough.  View was good.
- Good proximity to Logan Airport
- Good proximity to many Boston landmarks.

Like I said, it was only for one night and it was a mere stopover.  I am not sure that I would opt to stay at this hotel if I had a week's stay in Boston.  For rack rate, I absolutely would NOT, but at $80/night, I would be hardpressed to find a better deal - - it'd be tempting.

It ain't a Starwood Hotel - - but then again, at $80/night, Starwood would put me in a shoebox w/ running water, if I'm lucky, so this was worthwhile!

03/02/08 | Link | Rating: 3.0
11. Heather Z.
Stayed here for work - excellent location; so close to prudential, convention center, boylston st etc. Quite pricey, but in line with other hotels in the area. Overall I had a great stay - nice room, good internet service, TV, bathroom etc. I am not likely to stay here for personal stays due to price, but would definitely consider again for work in the future.

23/03/12 | Link | Rating: 4.0
12. Jim B.
Got tired and bored of staying in Cambridge where my office is. BackBay Hilton provides a myriad of nearby options for food and drink and a wonderful walk accross the river to Cambridge.

07/12/10 | Link | Rating: 4.0
13. Pete G.
This is hands down my new hotel of choice when staying in Boston. We arrived, everything went without a hitch. I had to submit an application for a conference while on my trip and did so using their computers and fax machine and the facilities and staff were very helpful in me doing so. The room was clean, the bed was super comfy, and everything was in great condition. The overall location of the hotel was tops as well, being right in the middle of the city and ner fenway which was our reason for attending. The front desk and concierge answered all of our questions, gave us some directions, and gave us advice on the area around the hotel. The price was great as well! Overall an awesome experience and we will definitely be heading back again.

03/02/10 | Link | Rating: 5.0
14. Tammy B.
Bummer Hilton.  Great location but  our room was average and bathroom was old and had mildew lining the sink and there was hair from the last guest rolled up in the bath mat.  You can also hear the toilet from other rooms flush all night and day.  Hampton Inn in Bloomsburg, PA was MUCH  better than this.  Yuk.  The staff was relatively helpful.

25/03/12 | Link | Rating: 2.0
15. Jessica M.
Stayed here on several occasions and never had a bad experience. I think every time I've stayed here I've ended up with a room for about $100-$180 a night - which is a good deal for the area.

Standard amenities clean rooms, pleasant staff.

12/05/09 | Link | Rating: 3.0
16. John M.
Comfy beds, friendly staff and walking distance to Fenway.  Right off Prudential plaza for a duck tour and a killer dive bar 2 doors down.

04/07/10 | Link | Rating: 3.0
17. V C.
Floor 24 looks to be the place where all Hilton Honors members go for the "free" room. The chain has at last stopped nickel-and-diming (even before the recession), so the free amenities now include fitness center (with pool and small hot tub), wireless internet in the lobby ($14.95 in the room otherwise) and HD channels on the room's big flat-screen TV.

For some reason, the online reservation system thought we wanted a handicapped access room, so we got room 2408 with the substantial-sized bathroom with a walk-in shower (which I prefer). The closet was small, but two nightstands and a three-drawer dresser accommodate more.

The Hynes Convention Center stop on the Green Line is the closest T stop, although you can get out at Copley Square or Prudential Center and to hit the mall that connects with the Sheraton, which is right across the street from the Hilton.

29/03/09 | Link | Rating: 4.0
18. Chase S.
Although a tad expensive, it was an enjoyable stay. I recommend the panoramic room on a high floor, the views are worth it. Close to the Prudential Center, walk across the street and through the Sheraton that's connected to it. You could literally walk across the street and once you're inside, you can shop the Prudential Center, and use the skybridge to also shop the Copley Place. Fenway park is also close by an most panoramic rooms offer views of it. Overall, nothing bad to say, just a little on the pricey side.

14/07/11 | Link | Rating: 4.0
19. Ms. Review S.
Location is awesome!  I stayed here last night with a group of friends.  The rooms are a decent size, big enough to fit two twin air beds on the floor.  The beds are extremely comfortable and the pillows are amazing!  

If you're into the mini bar, this place is stocked like you wouldn't believe.  It's a snackers paradise, if you don't mind paying $5.50 for a bag of M&M's.  We decided to hit up the local mini mart about two minutes down the road.

We checked out the gym and pool area, both looked decent.  There was free poland springs water available in the gym for those of you who like to break a sweat on vacation.

The room was clean and the TV was pretty nice as well.  

If you're looking for a hotel within walking distance to much of downtown Boston, this is the place for you.

**Parking is $30.00 at the garage next to the hotel for the night... it is right before the hotel on the right side of the road on Dalton street.  It is $35 to park at the hotel and $39 to valet for the night.

20/07/08 | Link | Rating: 4.0
20. David I.
Staff us nice, but helpless... Concierge was totally worthless.  I stopped by 2x in am and asked for help w dinner reservations and called him from the road, but nothing. We returned to the hotel at 515p after a day of sightseeing and he was gone.  Thx to front desk mgr who in 10 mins was able to help us.  Rooms and bathrooms are in need of a facelift.  FYI, I'm being generous w the 2 stars...

12/08/12 | Link | Rating: 2.0
21. claudia e.
I stayed at this hotel over Thanksgiving. Booked at a great price from Hotels.com . Overall a great stay, best location and great accommodations!
Great location and easy access if you are driving and new to the area. We arrived late, and they were gracious to still give us a river view, top floor room. I requested a corner room testing my luck (they are bigger), and although there was none available,we were placed on a handicapped room, which is also extra large, for the same amazing rate.
The hotel has been recently renovated, so everything is crisp and clean. The room itself had a spa feeling to it: pleasant espresso colors, simple, minimalist wooden furniture, travertine marble floors and lush carpet, granite, crisp linen and bright white duvet covers, extra pillows (overstuffed and soft), huge flat screen TV, desk, chest of drawers, complimentary refrigerator and safe, and the best view of the river from the 19th floor. Above all, it was impeccably clean each day -very important to me. Room size was generous, specially for Boston!
With extreme cold and wet weather we also used the gym and pool: excellent, good size, equipment was new and clean, fully equipped facilities, handicapped accessible.
There is a cafe/restaurant downstairs that looked fine, we didn't try it. The business center was fine, and their concierge services also very good.
Now, there is hardly any other 4 stars hotel in town that can match this LOCATION: across the street from the best shopping center in town (Prudential), which in turn connects with two subway lines (no need to walk in the cold and rain) and several bus and trolley tour companies, a block away from upscale Boylston St and two blocks from historical Newberry St., with its brick buildings, vintage shopping, and cafes. Great restaurants for every pocket at walking distance. Also nearby, the Commons and historical Beacon Hill. We walked one block to a bus stop that took us straight to Cambridge (Harvard and MIT), and in general felt like we used every minute of our time sightseeing -not commuting!
So, in sum, a great experience because of the price (with internet deal) quality, service, and location.

22/01/11 | Link | Rating: 4.0
22. Amy K.
You really can't beat this location.  I had been to the Hilton Back Bay in 2005 to visit friends who were staying there, and they had a lovely lounge with comfortable sofas and chairs.  Unfortunately, they are now doing some renovation to the hotel, and the lounge area is temporarily missing, but I'm sure it will be beautiful when it's finished.

Our room was located on the 4th floor, so we didn't have much of a view.  But the room was large enough to comfortably fit a roll-a-way bed in it with the two double beds.  It's often difficult to find a reasonably priced room for the Boston Marathon, but my friend made the reservation on-line almost a year before and got the room for $179 a night.  Since we were bunking three to the room, it was quite the deal!  They didn't even charge us extra for the roll-a-way.

The hotel is right next to the Hynes Convention Center and the finish line of the marathon and is in the heart of the Back Bay near lots of restaurants and shopping.  We were able to walk pretty much everywhere, even to the buses at Boston Common the morning of the race.

The room had a coffee maker, hair dryer, and a flat screen TV.  In the lobby they had two computers for free Internet access, and one also on the ballroom level, which never had a wait since people didn't seem to know about it.  That one also had a printer connected to it.  A business center with two or three computers was located on the 4th floor, so we passed it every time we got in or out of the elevators, but unfortunately it was closed as part of the remodeling, or so we were told.  For some reason the computers were on 24-hours a day, but the door was locked and no one was ever in there.  

I would definitely stay at the Hilton Back Bay again since it was so reasonable, the staff was friendly, they have a restaurant and room service, and you can't beat the location.  We didn't have any trouble getting there from the airport on the T.

24/04/08 | Link | Rating: 4.0
23. Sarah H.
A friend and I stayed here for a weekend in November. We were in town for our friend's wedding.. and this location worked out lovely! I'd never been to Boston before was able to navigate the T from the airport to the hotel with no issues. We were also really only in town and not doing wedding related activities for a day or so.. and this hotel was in a great location for us! . We were able to hit up some bars, restaurants, and shopping in our allotted time. Perfect.

And I have to say.. this might have been the most comfortable bed I have ever slept on. It was divine. Next time I am in Boston.. I will aim to stay again.

30/11/08 | Link | Rating: 4.0
24. Edward O.
Recently helped host a conference here. Event Staff were very helpful and professional.  Loading dock is small and can really only accommodate one vehicle at a time.

Rooms are typical for the brand, clean, well kept, and bathroom fixtures and carpets are relatively new.

Restaurant and Pub serve up the usual hotel fare.  Well done but nothing of particular interest.  There is a small Starbucks in the lobby which was convenient when all one needed was a coffee or a light snack and did not want to commit to taking a table elsewhere.

Parking situation is a bit odd with an garage adjacent that you get to by driving past the main entrance.

All in all good downtown hotel.

20/09/09 | Link | Rating: 3.0
25. Dick H.
Nice room, convenient! $41 for parking?!  Must visit Pru Center for shopping and dining.  Handy to "T", Fenway etc.

20/09/11 | Link | Rating: 4.0
26. Matt G.
I'm a Hilton Honors member and I can tell you that this hotel treats you right.  I got a free room upgrade and a few free drinks downstairs.  Priced right for the area and I'm only staying here from now on when I'm in this part of the city.

18/11/11 | Link | Rating: 5.0
27. Christine M.
Immediately after meeting Jocelyn Della Rosa, and seeing the reception venue, I knew right away that the Hilton Boston Back Bay was perfect for our wedding reception.

We have been impressed with all of the staff we encountered at the Hilton Boston Back Bay. They are professional, helpful, kind, and extremely flexible.

Jocelyn was able to provide many helpful tips and ideas for the reception, and guided us through the planning of the reception with ease.

Despite flooding in Boston on the day of our wedding, our guests had a wonderful time. The setup of the room was really well done. We loved our little sweetheart table. We heard from many people how much they enjoyed themselves! We also heard complements from other tables that they were impressed with the service they received. We were really happy to hear that everyone loved the food!! We heard from many, many people that they loved the mushroom raviolis. We also heard that the steaks were cooked perfectly. The dessert station was a hit, and the parents' of the children were really glad they had the separate room for the kids to hang out in!

We are so glad we decided to choose the Hilton Boston Back Bay as our wedding reception! Everyone had a great time!

03/08/10 | Link | Rating: 5.0
28. Vanessa P.
What do you do when you need to stay in a hotel but not want to pay $200+ a night?  Priceline!  My friend and I were in town for a wedding and were able to score the Hilton Back Bay for $250.  For two nights.  How great is that?  When I first made the reservation, it was for 1 King bed, but the front desk was gracious enough to give us a 2 Queen room when I asked about switching.

It was in a prime location, near some bars and restaurants, including the bar the bridal party ended up at.  We were able to do some shopping on Newbury Street, as well, as it ended up being a few blocks away.  

The rooms are a decent size and Sarah H is right, the bed was super comfortable!  I would definitely come back, but after checking Priceline first!

24/01/09 | Link | Rating: 4.0
29. Raider J.
Location, location.....Hotel is located close to shopping and restaurants on Newbury Street.

Rooms and lobby are standard Hilton, nothing special.

31/03/09 | Link | Rating: 4.0
30. Tina B.
I don't typically stay at Hiltons but was happy to spend a couple of days at this location.

They have a nice lounge with lots of comfy chairs and free wifi. The gym is also pretty nice. It's up a few floors so you get a decent view. They have a little locker room, towels and a jacuzzi. It would have been nice to  have some yoga mats though. The breakfast was yummy also.

The rooms were comfortable and clean. The radio had an aux input so you could listen to your own music. I also liked the shower.

I had to travel over to newbury street so the location of the hotel was fine.

14/06/10 | Link | Rating: 3.0
31. Gary L.
This is my first stay at the Boston Back Bay Hilton, and similar to Jeff F, I find myself of two minds. It's an older property as can be evidenced by looking at the bathroom ceilings or the location of the plugs in the rooms. That being said, it does appear to be in good repair and clean. I got a corner room n the Diamond floor with an expansive view of the city. The lobby area is comfortable and they offer free wifi in the lobby. Note that in the rooms though it's significantly more expensive.

The staff is very friendly from the doorman to the desk clerk to the bartenders.

So, why the two minds? Everything above, to the casual traveler would probably make this a great hotel. Location is excellent, in the heart of Boston. While they have expensive on property parking, they have no valet service at all. They also have shunned the Hilton Executive Lounge for a room off the main restaurant (The Diamond Room). With no view, minimal windows, and a selection that would be more typical at a Hampton, it made for a pretty slim breakfast choice. On the bright side, they were serving Starbucks.

My biggest annoyance is one that seems to be extending to al Hilton properties. That is the secured flat screen Phillips TV in the room. In an effort to force customers to "take advantage" of the expensive video options, they have blocked all other input sources. I spend almost every week of the year in a hotel, and would much rather catch up on podcasts from my iPod, or, more important, use the screen to review and reherse presentations. I applaud chains like aLoft and The Wit (a Doubletree property in Chicago) that are providing in room video centers to make the travelers life easier, not more difficult.

All in all, a very average stay at what should be one of Hilton's top properties.

16/02/10 | Link | Rating: 2.0
32. jenny c.
What an excellent way to end a vacation. Last night of a week-long trip, this place was absolute bliss. Walking distance to Fenway Park (about 10-15 minutes, max). I felt totally comfortable walking around the area at night. It's a block or two away from Berklee College of Music if that's where you are going, and is right across the street from the Prudential Center. Excellent location.

Oh, and the room itself? Fabulous. Huge monstrous bed, for all your sleeping desires and non-sleeping pursuits.  Large windows overlooking various parts of Boston. There's a parking lot with the hotel, and it's a little spendy ($37 for one night!! Eeesh!), but street parking has meters that go from 8am-8pm, so unless you want to run out and feed the meter, may as well just pay to park.

Three elevators, which sometimes can take a while, but they're super fast once you're on them.

Oh, and Priceline got me a deal at $85/night.

30/07/09 | Link | Rating: 5.0
33. Ethan T.
A convenient and nice hotel in the middle of everything. Since I left Boston I always used to stay with friends on my return visits, but last winter I stayed for a while, and thus shopped around for a hotel. I found this one on line for a great deal, $89 a night for a queen size bed.  When I arrived at 1:30 am I found the woman working the desk pleasant and easy to work with.  They held my room, but since they had space they upgraded me to a king size suite for the same price!  
The room was fantastic, jacuzzi tub, a corner room with spectacular views, the giant bed, I was very happy indeed.  The hotel itself was much nicer than the places I normally stay in. The lobby was clean, had a large TV, and most impressively, there is a Starbucks in the lobby which was how I started every cold morning before getting on the T.
The location is stellar. Just a few blocks from beacon street, if you are up for it you can spend the day walking anywhere in the city.  That is how I always like to enjoy Boston, Somerville, and Cambridge.
I know this hotel is expensive, but if you can get a deal, go here, you will love the rooms and the treatment.

05/12/11 | Link | Rating: 4.0
34. Hintonburg R.
Great hotel.  Good prices. Great rooms.  Free wifi and free business centre.  Close to Fenway.  Close to Newbury Street and great shopping.

Very good hotel.

10/01/10 | Link | Rating: 5.0
35. Sarah E.
excellent hotel! near so many things!! newbury st, boylston, Prudential center, T stations, everything!  

Staff is awesome and super friendly, rooms are comfy (we got the corner room with 2 beds) SO much room, and it was really CLEAN.  

Well worth the money as it is local to everything and in a good safe part of the city.

Sadly we did not get to try the breakfast or restaurant as we were so busy (there over St Paddys weekend). Did not try pool or gym. Friends tried the bar and it was ok, pretty dead, but again it was a holiday weekend.

With the holiday and all the noise the rooms were surprisingly very quiet and the view from ours was awesome!


Price for room
Pay for parking $41 a night is a bit steep on top of the room rate
pay for internet. come on its 2012, you should offer it for free now.

18/03/12 | Link | Rating: 5.0
36. Alex H.
I can't give this an in-depth review since I was only here for one night, and I wasn't paying for it, but I can share my experiences. I hope it's helpful!

1. Terrific service! Everyone was unbelievably nice.

2. Gym, hot tub, small pool. Can't go wrong with a hot tub!

3. Comfortable beds and soft pillows.

4. Clean and nice looking facilities. Upkeep is very good.

5. No problems with our room at all.

1. Internet is wireless only and it costs &*&*#! 15 bucks for 24 hours! HA. That should be free. Ridiculous...

2. No free breakfast

3. Just like most hotels, everything is expensive and they nickel and dime you to death for everything.

4. Parking is too expensive. I parked at the Boston Common, grabbed the green line, and walked to the hotel. Common is $11 a night. I think one day at the hotel is like $25.

Overall great service, great stay, and comfortable and clean room.

17/05/10 | Link | Rating: 4.0
37. Micah C.
As good as a hotel can get. I can't think of one complaint to make about this hotel. They provided customer beyond our expectations and really took care of us. We were even given a complimentary upgrade and other amenities.

The room was too large, which was perfect. The shower wasn't great but not bad either. Very clean, super comfortable king size bed, amazing view from the upper floors if you face the river too!

Amazing location, a 5 minute walk from the Green line subway stop, and right next to the big mall.

Definitely recommended if you have the money!

02/02/11 | Link | Rating: 5.0
38. C M.
The employees are super friendly and the location is perfect for a first time Boston visitor, which we were. The room was very good with the exception of the bathtub, which is unsafe. The bathtub is made of some sort of plastic that has a great deal of "give" in it and as you move around, you feel the tub sinking and rising under your feet. Moving around is the biggest safety issue because the bottom is VERY slippery. Honestly, we had to sit in the shower to wash our feet because there is no way you can stand on this plastic with soap on your feet.  

The business center is in the lobby, which is bad because there are children running and screaming all over the place, making it difficult to conduct any business matter at all. Speaking of the lobby - they keep it absolutely freezing. Having a coffee in the Starbucks is quite uncomfortable due to the lobby temperature, which had to be 65 degrees or less. Finally, the hotel does not have a brochure rack of Boston activities. You have to use the concierge station, which is not always manned.

11/07/12 | Link | Rating: 3.0
39. Jim L.
A fairly good stay for a fairly good price, but I would not really jump at the chance to pay full retail again. My room was upgraded to a corner on the Honors floor with an expansive view, and though it was comfy, it was hard to keep warm. When I arrived, there was no heat on, and it was very chilly. I had to crank the heat up to about 80 to maintain a comfortable 73 degrees while asleep. I guess the insulation was not an initial investment. So, it worked out, but it's not the greenest way to go.

Renovations caught my eye were mostly decorative. The carpet had a fair amount of staining and damage while the bathroom and bed were comfortable enough.

The gym area has ample light, but it's fairly utilitarian overall. (Three treadmills, some free weights, and a few machines.)

I had to have a bell man accompany me to my room because my key did not work and my ID was in my room. Not even reciting my credit card number or any other verifying information was enough to satisfy the "check ID" rule. You can take that as very good security or a mild inconvenience.

Diamond breakfast room separates you from the non diamond riff raff, I suppose. It's just as convenient and comfortable as the regular restaurant. I am not sure why the segregation even exists.

09/02/10 | Link | Rating: 3.0
40. Will H.
When we were looking for places to stay in boston... it was crazy expensive everywhere, but we were able to get a pretty decent rate here at the boston back bay and to be honest, the location was awesome!  You are just a block from many of the fun local places to hang out and newbury street is just a block away... talk about luck!  There are so many things to do, little restaurants to eat at, bars to sit at, stores to shop... you name it this place is close to things.  And there are a few green line stops around (1-2 blocks away) so you are never very far from wherever you need to go.

1)  The rooms were updated and comfortable.  The beds were actual queens i think which was nice.  The wifi was free and the room was comfortable and not crowded even with 4 people in it.

2)  The hotel staff was very friendly and helpful and tolerant of requests and requirements.  They do have a little "snack bar" which is always important for me in a hotel.

3)  The hotel bar also had friendly staff and they serve a blueberry beer on tap there?  how crazy is that?

Overall, its in a good location and a good price and a nice quality.

27/08/10 | Link | Rating: 4.0
41. Joy E.
Truly a nice pleasant hotel. Great area lots of places near by... Bars, restaurants, and shopping. Close to subway very convenient. People are so nice here. Staff at front desk was so nice and helpful. Rooms awesome, clean and ice cold if you want. The only thing we did not get our complimentary newspaper. It was quiet and very clean. My daughter and I had a great time.

18/08/12 | Link | Rating: 5.0
42. Jeff K.
Upon arriving, I was upgraded to a room on the top floor reserved for Hilton Honors Members (I joined prior coming to this trip). We had a corner room, and it was extremely spacious. Also, it's just cool to be on the "penthouse" floor and have that great view.

Starbucks downstairs is an essential. Didn't try out the restaurant, but I assumed it was just overpriced hotel food. Service was impressive - the concierge and front desk were helpful with opening the door, taking our luggage, etc.

I guess the best part about the hotel is that it was close to Prudential Station, which was close to the downtown area. Great location, although the shopping around is tourist-targeted & very overpriced.

28/12/10 | Link | Rating: 4.0
43. Allen W.
Great location!  The hotel is located just a couple blocks from Newbury street (lots of shops and restaurants) and just across the street is the mall with even more shopping and food.

The hotel offered a good sized room that was kept very clean.  The lobby is small and often filled with people (i.e. sometimes screaming children running around).

We were there during the massive heat wave and liked that the hotel set up a table with about 20 pitchers of ice water for guests to stay hydrated throughout the day.

Bellman were super friendly and helpful in giving directions and calling cabs.

05/08/11 | Link | Rating: 4.0
44. Rebecca H.
The good points about this Hilton is the location is nice, the staff are friendly and our room was very nice. The bad points would be there seemed to be many mix ups, one upon check in and another upon checkout. All were fixed by the courteous staff, but it did happen. Overall a very nice place that I would stay at again.

18/09/12 | Link | Rating: 3.0
45. John A.
Our room was fine but the Hilton is getting a 1 star review for not following the rules with my reservation and providing poor customer service.

I booked the room a month in advance and payed a premium price for a premium room.  When I arrived at the hotel and tried to check in, they offered me a room on the lower floors with 2 double beds.  This is absolutely not what I payed for and they had no explanation as to why the room that I had booked was not available.  After some complaining I eventually got a room upgrade, but again it was not the room that I had payed the premium price for.  There are some reviews on TripAdvisor with other patrons describing the same situation.

With all of the beautiful hotels in Boston, there's no reason for you to be staying at this one.  I would rather stay in my freshman dorm room than support this place again.

14/11/10 | Link | Rating: 1.0
46. John S.
Tired of my sleepy little town of Somerville, I decided to vacation in the big city this weekend.  And the Back Bay Hilton was my hotel.  Yes, I could've walked there in about 90 minutes from my apartment, but I felt like an absolute tourist while there and I wouldn't have it any other way.

The lobby is the kind of "somewhere between pleasant and elegant" that you'd expect from a higher end chain hotel, and my room there was spacious and equipped with a large TV and larger bed.  The hotel had a pool on the 7th floor, a restaurant that serves lobster mac'n'cheese on the 1st, and the entire city of Boston right out the door.

The Back Bay Hilton is steps away from the Pru, Newbury Street, and King's (the finest bowling alley in the city).  Sold!

06/04/09 | Link | Rating: 4.0
47. David D.
Facilities were okay, but we encountered one customer service problem after another. In the span of 24 hours, we had a reservation error, a problem parking the car, and three (out of 3) errors with food and beverage service. A disappointing experience, especially for the 100s of dollars spent.

18/10/13 | Link | Rating: 2.0
48. Cari P.
Fantastic deal on a corner King from Expedia for $111/night and great hotel overall. Great location, easily accessible by the T, walking to Boylston & Newberry. Room was spacious & quiet, bed comfy, complementary tea/coffee & bottled water in room, staff was pleasant. Also a small pool and nice fitness center.

My only complaint & reason for not giving a 5 Star review is both Sat & Sun there was little hot water for a shower, even by 9am. A cold shower is not fun and something that should be looked at. If that was solved, I would DEFINITELY stay again!

24/02/13 | Link | Rating: 4.0
49. Cynthia G.
Great location, nice accommodations, and friendly staff.  The hotel is across the street from the Pru Center and literally walking distance to everything else downtown.  

The Berklee School of music is just around the corner, as is Dunkin' Donuts.  Newbury Street is also close by, as is another Dunkin' Donuts.  You can walk through the Commons, check out the State Building with Golden Dome, and another Dunkin' Donuts.  Faneiul Hall is just blocks away, Union Oyster House (oldest restaurant in US) is just down the street, along with another Dunkin' Donuts.

I gotta go, sudden craving for donut...

22/08/11 | Link | Rating: 4.0
50. Brian S.
This hotel has a great location. The staff could not have been friendlier. The view out of my window was fantastic. The bell hops were super polite. The girl working in the lobby was super helpful explaining how to get to the subway etc.

A small nit pick. The kleenex were pushed back into the container. They must have been pulled out of the box for some reason and shoved back in. That grossed me out a bit.

I would have given five stars except for the parking. They charge $41 per day to park. That is more then what I paid to rent the car per day. That seems just way to expensive to me.

17/11/12 | Link | Rating: 4.0
51. Brad B.
Bradley likes.

200th review goes to the Hilton Back Bay. All things were good here. Very pleasant staff. Great room with an excellent view of the city. Enjoyed hanging out in the bar, chatting to the very enjoyable bartenders. Location isn't really my thing as I don't enjoy all the shopping nutty-ness but, I did like that Bukowski's is up the street.

Thumbs up for the Back Bay Hilton, I shall return!

26/08/11 | Link | Rating: 5.0
52. Jeff F.
Have two reviews on this one:
1) The normal weekend leisure traveler review (not me)
-Probably would give this four stars
-comfortable room, quiet hotel
-reasonable rate compared to Marriott and some other similiar properties

2) The Diamond HHonors business traveler who stays here for a combination of leisure and business
-Probably would give this two stars
-wireless only - didn't work for me and the rooms didn't have a wired option
-no executive lounge, breakfast exec lounge is a joke - no bottles of water, very limited food (fruit, warm food) for a Hilton - this is more what I'd expect at a Springhill or Courtyard not the Diamond Lounge of a Hilton (it's on the ground floor with no windows - compare that to Hiltons and Marriotts with real exec levels or take San Francisco which killed the Exec lounge, but gives you full breakfast in their normal restaurant not some ghetto version of it.
-gym was ok, but once again - compared to the gym at the Hilton Chicago, SF, or NYC, this was mediocre
-Great check-in process and service from the staff (the valet guy is awesome).

My biggest problem is that compared to comparable Hiltons in other major cities, this does not measure up.

27/09/09 | Link | Rating: 3.0
53. Dorothy W.
I've stayed here about six or seven times over the past five years, always on a Priceline deal. It is a very convenient location. Close to Fenway, shopping, Trader Joe's and Whole Foods, and the T. The staff has always been polite and professional. I greatly enjoyed my last stay here when I popped down to the bar for a glass of wine and met some very nice people while I sampled some good wine, decent fries and watched the Red Sox game on TV. Sometimes these hotel bars/restaurants attract locals, along with out of towners, and we all enjoyed some unexpected conversation.

The lobby is frumpy, with a Starbucks and some sort of lounge area that was not too inviting.

My last experience also left me with some discomfort as my deep sleep in a very comfortable bed was interrupted by the antics of the couple on the other side of the wall. I know that the hotel is not responsible for the activities of their visitors at 4 a.m. but I had the fan on a high speed and I could hear much more than I should have.

I have never paid more than $100 for a room here on Priceline, and I'd call that a decent bargain for the city of Boston.

03/10/09 | Link | Rating: 3.0
54. Christopher C.
Quiet and very nice hotel! a little far from downtown but a taxi ride wont be to expensive.
Very comfortable beds, spacious rooms and nice amenities.  Will definitely stay there next time I am in town!

05/04/12 | Link | Rating: 4.0
55. Rachel K.
Overall nice hotel, great location in the Back Bay, good Starbucks hangout area downstairs, easy checkin and check-out, nice updated rooms (very clean!), fridge is always a plus, beds could be more comfortable..........but overall a good experience.

06/02/12 | Link | Rating: 4.0
56. Rebecca F.
Comfortable, quiet, nicely appointed rooms.  Comfy bed.
Nice seminar space.
Above average catering for seminars.
Good business center.
Right in the middle of everything.  Close to a T station

Front desk service was not very friendly.
Parking is expensive in Boston, but park anywhere other than at the Hilton, as they charge $40/night
No concierge at dinner time
In-room WiFi not free -- use the business center for checking email, etc.  
Spotty to nonexistent cell signal in lobby and conference areas.

05/04/12 | Link | Rating: 3.0
57. Amy N.
I would have given this a 3.5 if possible.  My fiance and I stayed for 4 nights in July 2012 as first time travelers from the midwest to the east coast.  Upon entrance with our taxi, the door staff was very nice and helpful with bags and any other information you may need.  Once you walk into the lobby, which we found to be very small compared to other hotels in the area, the staff behind the desk was rather unfriendly.  We were told no early check in (2 instead of 3) for our room- but it was interesting that on our last morning there with a check out of noon, the cleaning staff knocked on our door at 8:30 am to see if we had left yet.  Hmm...anxious to get us out or what?

However, the room itself was amazing.  Very spacious, great air conditioning, super comfortable bed and wonderful view of the city of boston (25th floor at our request, nice to have these accomodations as this was an important part of our trip).  Each day we left and each day we came back to a fully restocked room with a bed freshly made.  The room is very spacious and in general, exactly what we wanted.  It was disappointing that there was no microwave in the room so we had to eat our leftovers cold.  

The coffee they stock in the room is not good and the ice machine was not working one day.  Slow and busy elevators, no free wi-fi.  

The location is awesome and the people are generally nice.  We recommend this hotel.  The bar is very quiet and the bartenders do not serve many shots.  The bar is very quiet so do not plan on having a wild night there.

28/07/12 | Link | Rating: 4.0
58. Andrew S.
Whenever I travel to Boston I try and stay here.  The staff is always very friendly and helpful.  You would think that should be a given in the hospitality industry but if you travel often you know this isn't always the case.

I am a huge Red Sox fan so this hotel is also very good because it is such a short walk to Fenway Park from here.  I have eaten at the restaurant and it is only average nothing too terribly special (40 Dalton).  Breakfast fare is standard as well.  There is also a Dunkin Donuts and Starbucks on the other end of the block as well.  There are also some really great spots that are in delivery range if you don't want to pay for room service.

If you manage to get on the higher floors there are some great views from this hotel as well.  If you can request a corner room those offer the most spacious of the hotel rooms here.

22/04/11 | Link | Rating: 4.0
59. David I.
This is an older property but people who whine about this need to stop.  Most hotels are not new, they get older every day.  But this property was reasonably updated.  The wifi works, and I was able to avoid the little brats running all over the lobby.  We were up on the HHonors floors and the rooms were nice, and quiet.  You can see straight into all of the rooms at the Sheraton's North Tower and into their pool (some people should not wear bikinis).  The beds were very comfy and I slept like a rock.

Businessmen who whine about the amenities provided for them here seem a little picky to me.  Except for printing they should be using their own computers in their rooms.  I was on a business trip and the hotel was fine, much better than the Sheraton.  The service was fantastic, attentive, and responsive.

26/05/10 | Link | Rating: 4.0
60. Jason B.
im not too discerning about hotels as i've stayed in all sorts of them but i had to make some notes.

-my shower smelled
-later i noticed my towels had dark yellow stains.

staff is extremely friendly and attentive though.

i would not pay more than what you can get for a courtyard marriott

also i HATE paying for wifi at hotels even if not on my dime.

12/06/11 | Link | Rating: 2.0
61. Heather S.
We Priceline'd a room on a Friday night (same day) for $75! After that, they couldn't do much wrong in my eyes - and they didn't. King room, gorgeous view, courteous and helpful staff. Fantastic! They got me a cab in two seconds and happily ordered drunk pizza for us when we came back at 2am.

Next time I may just call the front desk directly to ensure I stay in this hotel.

06/02/12 | Link | Rating: 4.0
62. Rob H.
The basics: The accommodations, rooms, and infrastructure are all perfectly fine.  Not over the top glamor, but good, solid adequate.  Quiet rooms, adequate service, and excellent location.  Prices were competitive with other nearby hotels or slightly cheaper.  If you are a Hilton Honors member, you have stayed in better properties, but perhaps also some less enjoyable than the Hilton Boston Back Bay

I was staying for three nights to participate in a business conference at the nearby Hynes convention center. The rates were cheaper than the Sheraton ($219), but Sheraton has directly walkway access to the convention center.  Don't waste your money with Sheraton.  If your quoted rate at the Hilton is cheaper, book it. Hilton is literally across the street and you have superb convention center access.  There are some great restaurants nearby and the shopping center is close too.

A few words to the management:
I purchased internet access for three nights but was charged for four.  When I pointed this out to the staff at checkout, no apology was offered.  Simple confirmation.  "Yes, sir. You were charged for four.  Did you use multiple devices?"  I had not.  "Ok, sir.  Here is your updated bill." Would it kill you to at least feign an apology? What would have happened if I had not taken the time to review my itemized bill. (I resent like hell having to even pay for internet access at a hotel anyway....) HH gold members get free wifi I think, but I hadn't accumulated enough points as I'd been loyal to another hotel.

The guys at the door were efficient and friendly.

The waitstaff in the restaurant are dreadful.
The zombies on the Walking Dead move faster than these folks.  

Don't bother eating in the hotel as there are tons of better options outside.

24/03/12 | Link | Rating: 3.0
63. Chris C.
Feeling the need to use some of massive stash of Hilton hotel points I booked a room here on a Friday night. It is of course in a great location with tons of great places within walking distance.

The upsides are the hotel has large rooms with great views on the HHonors floor at least. The quality of the room was top notch other than the bathroom which was both small and older than the rest of the room. The rooms were also very quiet considering you were in a busy hotel in downtown Boston.

The downsides are slow elevators and crazy expensive parking even for Boston standards.

04/04/12 | Link | Rating: 4.0
64. Camille T.
I stayed at this property for 3 nights in April 2012 for a convention.  I loved the close proximity to The Prudential Center Complex (right across the street where the Hynes Convention Center is located), and the Charles River, which is in short walking distance.

The property itself seems to be well maintained and the staff was friendly and helpful when I asked for directions or information about landmarks and destinations in the area.  

The room I had was spacious and with a large flat screen TV.  I was also on the 24th floor which afforded a great view of the city. The beds were comfy and I had no problems with the initial cleanliness of the room or how it was maintained.

There were some noise issues that were bothersome, the toilet flushing was extremely loud and I could hear toilets flushing in the rooms surrounding mine.  There also wasn't great insulation from hallway noise.  Additionally the air conditioning unit was frighteningly loud.  The unit turned on almost explosively and I was startled and jumped every time it cycled on.  These annoyances were very disruptive when I was trying to go to sleep.

The things I hated about staying here was the parking rate (an exorbitant $41 per night) and the internet policy (in room internet $14.95 PER DEVICE).  If you must charge for in room internet, why charge the fee per device?  The charge should be per room regardless as to the number of devices you use while in your room.  Hilton, that's just greedy!

14/04/12 | Link | Rating: 3.0
65. Natalie K.
After phone calls to the hotel manager & several posts to social media/yelp, I was contacted by another representative at the hotel who profusely apologized for all of the inconvenience, and offered a refund for Friday night, plus a refund on parking.  He told me that if I ever wish to make a reservation at the hotel in the future, I should get in touch with him directly and he would make sure everything would go smoothly.

Very nice response, a little unexpected.  5 stars for the response to a customer complaint, but 3 star average for the overall experience.

08/11/12 | Link | Rating: 3.0
66. Agna F.
If you come during the cold months, beware... the heat in the room may not work and the hotel will simply tell you tough luck because they're booked.  I kid you not, I have a space heater running in the room as I type.  I can only hope I don't have to take a cold shower tomorrow morning like another reviewer.

I guess we will need to find another place to put up our clients (and ourselves) when in Boston.

22/03/13 | Link | Rating: 1.0
67. Caroline W.
So glad they charged my credit card $200 for a four night stays 'incidentals' when the reservation was made under my companys credit card...thank you for telling me that in advance as well. Finding out in my AM email from Chase was an interesting and unexpected surprise. Not so happy about that.

Rooms are quite cozy though. Coffee maker is perfect for a morning cup or two. Good closet space and ironing board for business trip prep. Shoer floods which is probably my own fault in failing to correctly manuever and place the shower curtain! Oops.

Staff helpful with directions though not super duper friendly, like i said i would have appreciated a heads up on the incidental charge. Its not SOP in every hotel so it is worth a mention.

Location of the hotel is perfect!

28/08/12 | Link | Rating: 2.0
68. Kim K.
I got an awesome deal on Hotwire for a night's stay here ($89/night on certain March & April weekends) so I jumped on it despite the fact that I was born and raised here. Sometimes it's nice to play tourist in your own city.

The Back Bay Hilton is just an awesome location. Super close to the Pru, Newbury Street, Boylston Street, Mass Ave., endless restaurants, tons of shopping, etc.

The lobby is really big and clean. The front desk staff were very cordial and pleasant. The room we had was immaculate. Huge king size bed which was super comfy. Giant TV (but without Food Network or TLC, random). Nice bathroom, excellent water pressure!!! The view from the 9th floor was nice, directly towards the Christian Science Center. I bet higher up is even nicer.

The fitness center was a little small but nicely kept. The pool and jacuzzi looked nice too.

There is also a storage closet if you need to stash your bags after checking out. We did for about 4 hours. Nice.

Don't bother parking here though!!! The garage next door (the one next to Kings) is $12 overnight but only if you're there between 4PM-6AM. Otherwise, the rates are astronomical. I moved my car at 6AM to the street, which is metered starting at 8AM. At 8:15AM I had a parking ticket. Huge pain, don't bother with a car here.

05/04/09 | Link | Rating: 4.0
69. April T.
My sheets were actually DIRTY.  I have traveled the world, and I was not even that grossed out by the sheet in Honduras in the middle of the mountains without running water.  Make up and brownish bloody stains along with hairs were visibly scattered across the entire bed.  All of this was made worse by the fact I was already unpacked and ready for bed at midnight after a LONG day of travel.  When I called the front desk about it they originally said they would send someone up to fix it (no apologies).  After 20 minutes of waiting exhausted and in my PJs I called back down, was put on hold, then someone came back on to tell me that there was no one trained to change the sheets so they would switch my room.  Needless to say, the last thing I wanted to do was re pack all of my belongings, put my contacts back on, and schlep everything to a different room, but I had no choice because I wasn't about to sleep in a stranger's dirty sheets.  

They said they would come up to help me move my things and trade keys.  They didn't arrive until I had to make two more prompting phone calls another 30 minutes later.  The room they moved me to was a, "suite" and it was a little bigger, but overall I was so grossed out and frustrated by the last hour of dealing with their terrible service that the extra space in the room meant nothing to me.  

The hotel had zero redeeming qualities the rest of my stay.  Construction in the lobby was obnoxious.  SUPER busy elevators due to private events they held on the 2nd floor.  Cars were always slow and very backed up with a kind valet who didn't have enough space to be able to fix the issue.  The location wasn't close enough to anything that it was worth all the other crap you have to deal with here.  

You'd be much better off spending your money elsewhere.

30/07/13 | Link | Rating: 1.0
70. Jonathan N.
My girlfriend and I got a room at the Hilton Back Bay for around $100 for a Sunday night in February. We snapped it up, which proved to be a very good decision.

While the rooms themselves are nothing amazing, they were clean and comfortable and just fine with us. The service was also good. They even brought a little can of shaving cream up to the room when I realized I'd left home without mine.

The best part about this hotel is its location -- just a few blocks over from both Boylston Street, Newbury Street, and Commonwealth Ave. A 15-minute stroll had us walking on the frozen ponds in the Commons. We were also right around the corner from Top of the Hub ( yelp.com/biz/top-of-the-… ) and the Prudential T stop. Parking cost us $41 for the day, but they let us leave the car in the garage for a few hours after checkout at no extra charge.

All in all, the Hilton Back Bay was a good find. Thanks, Hotels.com !

23/02/11 | Link | Rating: 4.0
71. Sue W.
The Hotel was great.  The service couldn't have been better.  The rooms were clean &'equipped with everything we needed.  The location was great.  I would not hesitate to stay again if in the area.

05/05/14 | Link | Rating: 4.0
72. Ben W.
After two disappointments that came from Travelocity's Top Secret Hotel deals including a mixed experience in Manhattan last summer, I browsed around and used Yelp and Travelocity reviews to find a hotel in Boston.

#1 observation: No one has free Wi-Fi. No one. WTF, Beantown?
#2 observation: Any hotel with parking charges a kidney and a first-born child for a single day.

Anyway, we settled on the Hilton Back Bay. They had king bed "Panoramic View" rooms for less than most nearby hotels had a basic queen, so we bit.

For the most part, we haven't been disappointed. Comfy bed, actual high-def television programming, powerful air conditioning, nice [actually panoramic] view, ice machine on our floor (and working, too!), a mini-fridge, and the best part... a spacious shower with two shower heads on opposite ends. I don't have to mention why that's a perk. :)

The bedlinens are clean and comfortable, the towels are soft... but the hotel itself could use a little polish. There's some stains in the carpet and peeling wallpaper in our room.

We can see that the Sheraton next door has a superior pool but that doesn't matter much to us.

About a 6-minute walk from two different T stations.

Thanks, Hilton. You have restored my confidence after the hilariously disastrous visit to the terrible Hilton Garden Inn in Monterey (see my previous reviews).

01/07/12 | Link | Rating: 4.0
73. Naomi C.
I'll preface this review by saying I didn't actually stay here, but that is because customer service completely bungled my reservation and was rude to me on top of it. I tried to contact the Manager directly, but customer service gave me the runaround so I am posting a review on Yelp.

I tried to book five nights over the phone with Maria Eran in Group Sales. I was given her direct number and was told by a colleague that I had to call her in order to book at the group rate for the conference I was planning to attend. However, when I actually called her - she was exceedingly rude. She tried to avoid taking my reservation - trying to refer me to a website that would NOT give me the group rate. When she finally conceded to taking my reservation (please take my money, I insist!), she gave me a confirmation number over the phone, but I never received the confirmation email that she promised. The more I thought about how rude she was, and that I never received written confirmation, I decided to book elsewhere and cancel at the Hilton. When I cancelled via their automated reservation line, I found out that Maria booked me for FOUR nights instead of FIVE. So had I not called and cancelled, I would have shown up in Boston and not had a hotel room for Saturday night. I am positive that this was intentional, as she orally confirmed five nights several times over the phone when booking my reservation.

I tried to call the GM, but the inept person on the customer service line would not put me through to him without stating my business first, as if it is at all necessary for some schmuck manning a phone line to know why a customer wants to speak to the Manager. I have never dealt with such rude people - who all work in the hospitality business.

I'll never deal with a Hilton again.

02/08/13 | Link | Rating: 1.0
74. Rossi F.
I'd definitely stay here again.

I stayed here for one night with my girlfriend over the weekend. Not one complaint.
Location is super awesome, walking distance to all sorts of shops and restaurants as well as the T. The room was spacious and the view was pretty cool. The bed was super comfortable and no noise complaints, even on a Saturday night.

We were celebrating my girlfriend's birthday, which I mentioned at check-in. A few hours later we got a knock on the door- a handwritten birthday card, a bottle of champagne, and a dessert. It was so great.

The pool and hottub are both small but nice. The workout area is great.
We had brunch at the hotel restaurant that was very good. After check-out they held our bags for us for a few hours while we walked around the area a little bit. All of the staff was very friendly and attentive. We called down to the front desk twice and they were at our door with whatever we needed in less than a few minutes.

Great location, great service and staff, very comfortable and clean. Wish we could have stayed longer!

25/03/13 | Link | Rating: 5.0
75. Rob K.
He likes baseball.

She likes shopping.

Hotel search over!

The Hilton Back Bay is perfectly situated between Newbury Street and Fenway Park. You can see both destinations from your hotel room window. I find this Boston hotel one of the most convenient out of the 10+ that I have stayed at in the Boston metro area. You will rarely find it for less than $200, but there's always hope you may score it on Priceline. Be mindful of the overnight parking prices, Wi-Fi charge if you are not a Hilton honors member, and her shopping purchases.

18/07/12 | Link | Rating: 4.0
76. Robert W.
Starbucks at the Hilton Back Bay is horrible.  Don't waste your money.  Carmel Mocha was undrinkable.  They also don't take SB Cards

21/09/13 | Link | Rating: 1.0
77. Randy S.
I love this hotel. We stayed 12 days last year and 4 days this year. After a long flight, it's lovely to have such a great welcome. The position is perfect and the staff are really great. Wouldn't stay anywhere else in Boston.

30/07/13 | Link | Rating: 5.0
78. Debrin S.
4 stars for the accommodations.
2 stars for the front desk service-impersonal, boardering rude, not even slightly congenial.
Beware! Wifi is $14 a day & parking is $40 a day + tax!!
Clean. Modern. Very good rate. Ice cold  & quiet air conditioning. Nice view.
Perfect location!! Has a Starbucks in the lobby area!
Excellent A/C, slow elevators, very busy hotel, nice bar/lounge.
Would stay here again. However, the staff really needs to bump up their service.

09/07/12 | Link | Rating: 4.0
79. Dan C.
As an ex-Bostonian, I always find it fun to stay in a hotel that I walked by at least 100 times as a local, but never entered.  There used to be a fantastic upscale nightclub in the basement of this place, but now I am old and only care about how comfy the bed is and other lame stuff.

I stayed here recently and I must say that the rooms were a bit on the small side, but were well appointed.  The bed was extremely comfy.  The quality of the bed in the hotel is extremely important to me.  The bathroom, as with the room, was small, but well appointed.  The cool thing about the room is that it had a chaise lounge chair in the room.  kind of useless, but still cool nonetheless.  

The desk staff was very efficient and took good care of me.  The rest of the staff from the bell hop to the doorman (who flagged me a cab at 8am on a Saturday) all delivered service with a smile.

19/02/12 | Link | Rating: 3.0
80. Kevin M.
In general I feel like Hilton hotels haven been slipping for a while and don't carry the same weight as they used to. The great thing about this this hotel is the location. It's located a few blocks away front he main street in Back Bay. Tons of restaurants, bars and shopping.

As for the hotel itself, it was very basic. There was a lot of disarray in the lobby when we arrived and the line for checkin was a bit long. My reservation called for a room on a high floor which they did. The good thing about the room was that it had panoramic windows and views. The bad thing was that the heating system for the room wasn't working very efficiently so the room was freezing the entire trip. They sent someone up to come look at it and he said the room was very big and had a lot of windows so it was hard for the heating system to keep up. The worst explanation he could have possible given. This definitely took away from the hotel experience.

Otherwise, the hotel was fine. Rooms were clean, pretty big and the location is perfect. I would stay again but ask for room with a regular set up and avoid the corner rooms with panoramic views.

29/09/12 | Link | Rating: 3.0
81. Rich R.
Nice hotel in a good location to see all of Boston (though everything is a good location in this nicely compact city).

Located in the desirable Back Bay neighborhood, you can easily walk to all the popular sights. The immediate area of the hotel is basically "the mall" (yawn) herds of tourists fill the shops found in every U.S. city.

A nice side effect, streets are full of people, well lit (except that stretch to Fenway down Boylston Street) and well patrolled; feel safe walking around even at night.  

My room was upgraded to a higher floor view, it was OK, honestly not much to see and not much street noise to worry about; so no biggie if you end up on a lower floor especially since the elevators were a bit slow.

Friendly helpful staff. Clean well appointed room. Parking is a bit pricey at about $40 per night, however it is programmed to your room key so in and out privileges are no hassle.

Become a Hilton Honors member, they toss in a lot of bonuses like free WIFI, room upgrades, breakfast, etc. It's a good loyalty program.

04/10/11 | Link | Rating: 4.0
82. Aclaire H.
Cold water showers for two days straight in the morning. Parking is expensive. Only upside to staying here is the convenience to boylston street

04/01/14 | Link | Rating: 1.0
83. Jules S.
The property is "meh" - standard Hilton. What makes it great is the staff - from the bellman, reception, waitstaff. The only reason I return to Hilton is the fantastic staff at each and every one. Don't waste your time in the restaurant - head over to the Sheraton with access to the Prudential.

10/01/14 | Link | Rating: 3.0
84. R M.
Overall good business hotel and excellent location near Hynes Convention Center. Great attentive and friendly staff, good restaurant onsite, great fitness room and clean room....my Big 4 requirements of business travel. Downsides unfortunately, but must be said: bathtub was the most bizarre as it clearly felt like you were standing on a too-small replacement over the actual tub; room service menu option were really limited and prices were 20-30% over-priced above the dining room prices (but at least it was good). I'd stay here again in the future, but nearby Sheraton and Omni would be places I would try at my next trip back here. For runners: very close to the Marathon Running store, and also close to the Charles River which has a really great running trail alongside the river. Very scenic. Boston is a great friendly town overall.

06/05/14 | Link | Rating: 4.0
85. Jay C.
Baby grandson and we had terrific two night stay.   Quiet.  Clean. Extra friendly and competent service (rare in Boston!).   Would absolutely stay again.

04/06/14 | Link | Rating: 5.0
86. Jacqueline G.
I booked this hotel through Trip Advisor and free parking was advertised as a special promo. When I got to the hotel to check in, they said they don't do free parking unless you book the package through the hotel. When I showed them the advertisement for free parking on my reservation confirmation and on the Trip Advisor site, the manager said he would look into it. When I woke the next morning, they had slipped a note under the door saying it would be resolved on my card, and they actually charged my card for the parking. When I checked out and asked about this, the front desk said they would zero out the additional charge. This doesn't fix anything- they charged me again and zeroed that out. They said I would have to take it up with Trip Advisor since they don't do free parking from online sites. They don't stand by any advertisement or promo that isn't booked directly with them. The hotel was clean, and in a convenient location for our purposes, but I wouldn't stay there again- the customer service and lack of professionalism will frustrate you beyond the value of the hotel. There are way to many great hotels in Boston for Boston Back Bay to compete with to ever get my business again.

25/01/15 | Link | Rating: 2.0
87. Karen B.
Rooms were not ready when we arrived at check in time, we were advised to wait 20 to 30 mins and they would call me. No call no update, waited in line again to check for update an hour later, we were traveling with 4 adults and 3 kids so waiting around even longer wasn't really an option since we had been traveling all day. We were advised rooms still not ready and to wait longer. It was now dinner time. Completely unacceptable, we had reservations and I have been an HHonors member for over 15 years and this has never happened. We finally received one room on a different floor while waiting for 2nd room to be ready, they said they would bring the keys. No one brought keys, waited another hour called for update to advised our other room was ready but no one told us so it was rebooked. I contacted manager next day and received some excuses for poor customer service and they did not have time to contact customers waiting for their rooms and it was was busy the night before and they were understaffed and behind cleaning the rooms. Will never stay at this hotel again.
Certainly not Hilton standards. They also do not have airport shuttle, however the Sheraton across the street does. Taxi to the hilton for one person was $52 so also keep that in mind. The Starbucks in Hilton is awful to, don't get mixed drinks they do not taste like Starbucks, Sheraton has a real one.

17/02/14 | Link | Rating: 1.0
88. Erik H.
We had booked a 2 night stay but something happened with reservations and we were bumped to another hotel for one of the nights.  The night we did stay at the back bay was great.  They gave us a corner room that had awesome views of boston.  The breakfast was great as well.  I cant remember the guys name, but the guy you call to get a taxi was awesome.  He was really cool and helpful.  I would definately come back to this hotel next time im in boston

28/06/14 | Link | Rating: 4.0
89. Nicole W.
This hotel has a great location. I stayed here during the summer for a business trip and had no issue. Over the holidays I stayed here with some family and had a less than ideal experience. As a hilton honors member I am suppose to have two complementary bottles of water. One person at the front desk told me this benefit is only for Gold and Diamond members. Wrong! If you look on the website it includes Silver as well. The next morning we woke up to no hot water in the room. It took about two hours for the hotel staff to address. In the meantime most of our morning was wasted and we had to all take cold showers anyways. The staff comped me with points for our issue and gave us a new room. They also brought us sweet treats to our new room. After we checked out I reviewed the bill and noticed $800 in extra charges apparently due to a computer problem. The staff corrected this issue. Overall so-so experience and check hilton honors information the front desk staff gives you. I personally prefer the Doubletree Downtown now instead.

27/12/14 | Link | Rating: 3.0
90. Jeff M.
The Hilton Back Bay is a great place to stay.  The staff is always very friendly, and the hotel is VERY clean.  Housekeeping does a great job every day, and the food is good for a hotel.  The executive lounge is a good place to get a quick breakfast before starting your day, and the room attendant is generally very nice.  The food is always fresh, and the tables are bussed quickly.  The only negative is it is sometimes hard to get a room due to conventions.

15/07/14 | Link | Rating: 4.0
91. Katie M.
I travel a TON---I spend about a third of my life in hotels.  This Hilton is an awesome location near Newbury and across the street from the convention center.  I realize that the hotel was MEGA busy because there was a convention in town.  However, it's a hotel across the street from the convention center, ya know what I'm saying?  There was no line in the check in but it took close to 20 minutes to get everything settled for my room.  Kinda ridiculous.

The Bellhop was adorable and helpful.
The housekeeping staff was very attentive and lovely.

30/11/13 | Link | Rating: 3.0
92. Lexy L.
I stayed at this hotel for five nights on vacation to Boston. Even though it's a fairly simple set up, you get everything you need. The staff are fantastic and very helpful. The rooms are clean and spacious. The only issue I had was the clogged bathtub, it wasn't awful but definitely could have been fixed. The main draw of this hotel is the location. It is absolutely perfect! You can walk for hours down Newbury and Boylston streets. There is shopping and restaurants for the day time and lots of options for night time fun. The subway is also super close so you can be down in North End or Cambridge in half hour. The rooms are a bit on the expensive side but for me it was well worth it.

21/08/14 | Link | Rating: 4.0
93. Rita H.
Update -we are receiving a refund after all- we were evidently charged due to an error in their computer system, which was discovered after we called about being denied a refund.  I do wish that this had been solved sooner without the hassle.

12/11/14 | Link | Rating: 2.0
94. Shane F.
The first experience you get when entering the hilton is a awesome bell man named Vern.  From the moment we got of the cab he greeted us like family we talked story and he offered some great advice for places to have breakfast.

After checking in and getting settled in our rooms we receive a phone call from the front desk just checking to see how we were.  

I can't believe how attentive and happy hilton staff was. I'm having an excellent stay so far and it's only my first day.

13/11/13 | Link | Rating: 5.0
95. Aisha H.
good location but did not enjoy my stay at all. if i were not here for work, i never would have chosen to stay here on my own. the bathrooms are cramped and our shower was stopped up. my key didn't work on the first night so that was kind of annoying. all little things that shouldn't happen considering you're paying a lot per night. service was nice but overall, it just wasn't my cup of tea.

23/07/14 | Link | Rating: 2.0
96. Hans F.
I have to admit that the Back Bay Hilton is my favorite place to stay in Boston. The hotel is neither luxurious nor especially beautiful, but I very much appreciate its simplicity and yet refinement. The rooms are super clean, functional and have a fresh feeling. The staff is simply outstanding and the location in the center of Back Bay near to to Newbury street and Prudential Center perfect. The executive room is delightful. I have stayed here about a hundred times and it continues to be the accomodation of choice in Boston. My  only complaint , similar to my fellow poster, is that it is sometimes hard to find rooms, but given the iutstanding quality of the hotel, this shouldnt be a surprise

08/08/14 | Link | Rating: 5.0
97. Kevin M.
Very nice location but the rooms were shabby and worn out. The staff was smiling and very approachable but not really helpful. A desk clerk responded with "I am so bad with directions" when I asked how to get to a restaurant. This place screams renovation!

14/11/14 | Link | Rating: 2.0
98. Jenny J.
Thank you, priceline!  We booked this hotel last minute the day before we traveled to Boston to see the symphony (got a Saturday check in for $85), and the location was perfect.  It was an easy walk to Symphony Hall, Newbury Street, Berklee, and all that the Back Bay area has to offer.

My only complaint was that parking in the hotel's garage was a ridiculous $41.  We knew this ahead of time and had considered alternatives (parking at Riverside and taking the T in, trying to find overnight street parking, etc.), but ultimately went for convenience and a guaranteed spot.  We finally found an opening on the uppermost level and left our car there for the duration...and it's a good thing, too!  Because when we were leaving the next day, a woman stopped us as we walked through the garage with our luggage and asked us where we were parked, if we were leaving, and if she could have our parking place.  Apparently, the entire garage was full (9:30 am Sunday).  We couldn't help but wonder what would have happened if we had used our in/out privileges only to return and find no place to park...

Also, heads up that bottles of water in the lobby convenience store are $3.  We paid it because it was our only option after returning late night from the symphony, but I'll probably hit a store outside the hotel next time.  Also, the standard rooms are equipped with a mini fridge and coffee & tea service, but no microwave.

23/01/13 | Link | Rating: 4.0
99. Farrell S.
Very nice hotel and had great accommodations with their Diamond lounge. Perfect location to walk to Fenway or Boylston st..

The only downside to this hotel was the elevator situation.  There were 3 elevators for 25+ floors, many people below floor 15 couldn't get on to check out on Sunday.

30/09/14 | Link | Rating: 4.0
100. M O.
The hotel was good the bartender, Thomas was great... And no not just for the drinks. We had dinner and lunch there a couple of nights and he was awesome.

30/06/14 | Link | Rating: 5.0
101. Evan B.
The room is nice. Great full corner window view of the Sheraton and Colonnade, where I wish I had booked after finding the previous guest's finger nail clippings, on the courtesy tray, beneath the hand towels. I called the front deal to let them know. Cleaning crew made the room over while I was out, and even placed new hand towels on the tray. The nail clippings did not get removed. After a second call down to the front desk, the cleaning crew is back and taking care of it. Nasty and unacceptable. No attention to details. Gross.

04/06/14 | Link | Rating: 2.0
102. Joie S.
I stayed here on a Saturday night for a bachelorette party. We loved it!! It's a little pricey and that's why I'm only giving it four stars but... the staff was super friendly, the rooms were clean, the beds were comfortable (although a little on the small side), and the location was great. We could walk to Fenway really easily, it only took 15 minutes to get there. Parking is around 45 dollars for the night, which is also a little expensive. There is a Starbucks in the lobby and the pool and hot tub were really nice. They also have a great work out room. I highly recommend this hotel especially if you are going to a Red Sox game!!

03/06/14 | Link | Rating: 4.0
103. Maureen C.
Don't have a wedding here!!!  The location of the place is great and the room rate that they offer guests are affordable for Boston, but if you are looking for an eye for detail this place is NOT IT!!!!  They will tell you what you want to hear the entire time and make nothing but false promises.  The food was the only thing that was delivered as promised.  We went through 3 wedding coordinators during the planning process since they could not seem to get one to stay and work for them.  On the day of the wedding, there were mess ups everywhere.  Starting with the front desk staff who didn't pass out any of the room bags to our guests or if they did, they belonged to another wedding party (of a wedding that was taking place elsewhere).  This in turned caused 90 percent of our guests who stayed to miss the brunch the next day because they never received the info and for us to lose out on a ton of money. They also couldn't tell any of the guests where the reception was and were totally unaware as to who was having a wedding at their hotel.  At the end of the night, one of the front desk staff members Hassan thought that it was appropriate to lie about his title and call himself the manager of the hotel when he wasn't and tell the bride that he "didn't care what she wanted and it was too bad."  Way to treat someone who just spent 30k at your hotel.  The open bar was shut down an hour early, there was a drunk bartender and the banquet manager was extremely rude.  Finally, it was in the contract that their restaurant/bar downstairs would be open for the guests after the wedding, but they felt that it was appropriate to shut down instead.  When the groom approached the banquet manager about this since the wedding coordinator had already gone home, he said there was nothing he could do.  Needless to say it was nothing but a stressful experience and not one a bride and groom should ever have to deal with.  They might do better with a smaller daytime wedding, but definitely not a large, evening one.

01/05/15 | Link | Rating: 1.0
104. Smp P.
Although the location is key, avoid staying here unless you absolutely have to. (1) I asked for a non-smoking hotel room and the room wreaks of smoke and is very musty, I had to open windows (2) I took a shower and the tub was not draining , I called the front desk 5 different times in the evening between 10 - 11 PM and no one picked up the phone!!! (3) Towels in the hotel feel dirty, they don't even smell clean! (4) To top it off, as I crawled into bed, I undid the sheets and found a hair. If you are paying for this hotel, save your money and go elsewhere!

06/10/14 | Link | Rating: 2.0
105. Sarah W.
Perfectly adequate hotel room.  The location is pretty convenient.  I tend to resent it when hotels charge me for wifi, but Hilton is hardly the only chain guilty of that.

Unanticipated negative: the little signs in the hallway coming off the elevator pointed at rooms 0-9 and 10-18.  But my room was 19.  Where's my sign, huh?

Unanticipated positive: the mirror over the desk was a skinny mirror.  Let me tell you... I looked pretty good.

07/11/13 | Link | Rating: 3.0
106. Sue P.
Upon arrival we were upgraded to a Hilton Honors floor up on the 16th floor with a beautiful view.  This ended up being the only plus on this disastrous room,   Towards the end of our 6 night stay I noticed the floor next to the bed was soaking wet.  I knew I hadn't spilled any liquid.  When going into the bathroom which was on the other side of the wall there was a puddle under the sink.   House keeping was notified.  I asked to have into at 4pm when we were leaving the room.  Upon returning the carpet was still soaking wet, and a note was left in the bathroom that it was fixed.  This hotel needs a better staff the floor still puddled when using the sink!

I tried calling the front desk twice letting it ring over 10 times and no one answered!  Really Hilton is this how you run a hotel in a High End area???  There was a knock at the door with a maintenance person and a box fan to dry the carpet.  I don't know why it took 5 hours for someone to do this but I didn't want a box fan running next to my bed for hours!

I am a Gold member and have enjoyed the benefits from it but even an upgraded room should be at least in working order.  We are coming back to Boston in May and I am now very glad this hotel was booked!  There are many hotels in the area that I would suggest people stay at before checking in here.

By the way the elevator mentioned in the 9/30/14 review still wasn't working well.  Often times only 2 of the 3 worked!

28/10/14 | Link | Rating: 2.0
107. Greg B.
I like staying at the Hilton Back Bay being in town for business at the convention center located across the street.  What I liked most: friendliness of the staff, funky Panorama room with a great views, a wonderfully comfortable king bed, nice updated bathroom and glass enclosed shower. What I didn't like: tiny lobby, no moisturizer or mouthwash in the room, seeing an empty vodka bottle in the guest drop-off area, the self parking which didn't take my validated card despite having paid at the front desk.  This isn't the first time the self parking gate hasn't worked and maintenance would be wise to fix it.  Despite my complaints, I'd stay here over the Sheraton anytime.

24/01/15 | Link | Rating: 4.0
108. Phung N.
My hubby and I enjoyed our stay at the hotel. However, what I found weird was there was no bell man who could assist me with my bags. We had multiple bags after attending a wedding and other events, I felt frustrated having to lug all my bags to my room.

Checking in was a breeze but I was not told that there would be a temporary 50 dollar charge on my card. When the front desk asked for my card, I asked them would they be charging me anything or are they just putting my card down if I use anything through them. They said they would not be charging anything and that they only had my card down if for any reason I needed room service. Yeah, its not a big deal to me but for someone that might not have money on their card, it might cause a problem for them.

We got the panoramic room and the scenery was ok lol. Its better than having no scenery. At night it looks a little better. During the day, it looks a bit gloomy. The room can be easily set to the perfect temp and what I appreciated was how there was an ironing board with an iron, blow dryer, and other condiments that were needed. There weren't any toothpaste or soap however, so I had to call them for that. The room was very clean, that is what I like and it is a MUST.

There was not a microwave in my room, I was told there was. I called room service and they told me I had to go down to starbucks cafe(lobby) and ask them to reheat w/e I needed. Inconvenient.

Overall, I was mainly happy the room was clean, cool, and gave me whatever I needed. This place is on the expensive side average of 200 a night I believe. But it is next to a bowling place which is really fun and many restaurant to enjoy from. Just know that these restaurants get packed and you should reserve at least a week in advance. I would appreciate it more if the front desk people or the bell man were more helpful to me. I had to basically find the restaurants by random and go around boston pretty much clueless. But other than that, our stay was wonderful and I might consider staying again in the future but for such an expensive rate and no one to help me maybe not.

30/01/14 | Link | Rating: 4.0
109. L S.
This place is very expensive, if it hadn't been for work I would have never booked a room here.  Check in was smooth and fairly fast, employees weren't overly friendly, in fact they barely spoke at all.

The lobby, hallways, elevators, basically the common space, is very out of date and needs a good freshening up.  The rooms are more modern, especially the bathrooms which I can appreciate.

I get to my room and check for cleanliness as I always do in any hotel.  I found a long black hair in the bed and pubic hairs in the shower and on the seat of the toilet.  Other than that everything seemed clean.

I called the front desk and they switched me to a different room but kept me in the same panoramic style I had booked. They were very nice about it and didn't make me feel like an outcast because I wanted a clean room.

The stay was uneventful after that. I ordered room service the first night and paid $45 for a hamburger and Caesar salad that were very unimpressive. The menu definitely needs some upgrades and more options.

Panoramic view was excellent, a wall of windows! There was a mini fridge (that I didn't find until the day I left, it's hidden in the cabinet) and a coffee/tea maker but with cheap products, nothing worth drinking. The automated curtains also have hidden buttons and I didn't find those right away either.

Oh and the pillows, they are feather pillows, which I do not sleep well with.

Bottom line, I would stay here again...on someone else's dime.

28/05/14 | Link | Rating: 3.0
110. George B.
For what you get it's value is not there: small lobby, small rooms. But the location is great, across the street from the convention center and near all the busses and tourism trollys you can ever want. The bed was comfortable and the TV was old.

26/08/14 | Link | Rating: 2.0
111. Yi G.
I would give zero star if I can. I stayed at HHonors floor. A woman knocked my door insanely  at 4am saying (nearly screaming), "open the door! He called two girl!" I was never in this situation. So I was really scared. I didn't know what happened. I said I would not open the door. And I called security. I definitely not felt save staying at this hotel. It is just like a motel. And we even got a dead bug in our coffee when we had breakfast at Forty Dalton! No one ever apologized in the hotel. Worst Hilton ever!

23/02/15 | Link | Rating: 1.0
112. D William R.
We reserved  a room on Expedia  to stay in the city last weekend while my daughter was playing in a two day Volleyball  event at the Convention  Center.  We reserved a room with two beds for my wife, daughter  and I.  When I checked our reservation  on line, I discovered the Hilton Backbay had us in a room with a single bed.  I called the hotel and they were unwilling to correct the issue because,  I did not reserve the room direct.  I canceled the room because  they could not provide the room I requested.  I just found out the hotel will not credit my credit card.    I WILL NEVER BOOK WITH HILTON AGAIN and will tell everyone about my poor treatnent.

08/03/15 | Link | Rating: 1.0
113. Lisa S.
The staff is friendly and efficient allowing me to check in early. My double bed room was immaculate and cozy even with the snow outside. Neighbors getting on my nerves though sounds like they are right in my room.

21/02/15 | Link | Rating: 4.0
114. Ericka G.
Remember when Annie goes to Daddy Warbuck's house for the first time and the staff was attentive & accommodating? Well, at this hotel, you ARE experiencing that very scene.

The executive lounge (only for those with status, sorry folks) just received a full remodel and I'm very much impressed. Somehow in remodeling that area, they took away the cookies and brownies. You can have the kashi bars and the fruit (no one likes them anyway), but not the cookies and brownies. Clearly, I'm not too happy about that.

The hotel is situated in the heart of Back Bay. You are in walking distance from the Prudential building, high end shopping & nice restaurants. The rooms themselves are lovely and are updated. Because I'm a travel snob, I just wish they remembered to book me on the excutive or honors floor. Does it matter in the grand scheme? I guess not to others, but I have so many points that I should get a free Starbucks daily.... I'm just saying!

Another grievance is: I feel the room service menu is still blah. For the caliber of hotel they are, you'd think they'd have a menu that was just as mindblowing and temptig . It's not. And as of recent, the service is slow and they get your order wrong. Do better. Please. :(

19/01/14 | Link | Rating: 4.0
115. Amanda D.
In town for business, stayed where the conference was being held for convenience. This reminds me of the "Little Hotel that Thought It Could." It's old and trying to be new, with a few updated light fixtures and a couple updated items in lobby.

The rooms, the most important part, are decent size (except the bath, it is hard to maneuver around the toilet) In fact most of the problems stem around the bathroom. The water was slow draining, but not enough to complain. Until the next day when I was about to shower and saw what looked like sewage toilet paper grossness in the tub. Never mind showering for the day. I had to call guest services, and yes the man was apologetic saying it just backed up and sent someone to fix it. When I returned a little over an hour back to my room, it was fixed but the grossness was splattered EVERYWHERE. On top of the toilet, on my toiletries in the shower, on the side of the tub, on the floor, oh and maybe one of the room wash towels was used to wipe up as it was covered in this grossness and left on the side of tub.

My husband had to call a couple hours later to have housekeeping come by, we thought they would be in sooner. Maybe if this was isolated and the only negative I wouldn't let it hinder my rating too much, but a couple items left me not happy.

The bathroom has no fan (although maybe at one time it did) I could see what looked like a fan and maybe when renovating they just decided to not have them hooked up, so you need to leave the door open while you take a hot shower otherwise the entire bathroom and all your stuff will be dripping wet. There were hairs in the towels which was gross, but another thing I could get over. Next, our coffeemaker was broken. It worked, but the lid was snapped off and was annoying. Even the iron was missing a piece. I can deal with outdated decor but when it comes in the way of utilization I start getting annoyed. Next, the employees at the Starbucks in the lobby were not friendly whatsoever. Maybe they are new or never have been to a Starbucks, but they just gave me cold stares and that's about it.

If I was on vacation and not work and I paid for this, I would be sore. It is in a decent walkable location and the fitness area is very nice (minus no wifi in workout area.) The front desk answered questions but nobody really stood out as friendly or going out of way. I seemed to frequently get bumped from the wifi in my room. So if you get a room at a good price it's an ok place to stay, especially if you aren't going to be in your room much, but I'd rather stay somewhere a bit nicer.

19/09/14 | Link | Rating: 2.0
116. M B.
I enjoyed my stay but would probably rate 3.5 stars.  Checking in was easy and the front desk staff pleasant.  This property looks like your standard downtown Hilton hotel.  The room was a decent size and very clean.  The room wasn't that modern but had great views of the river.  I didnt have any issues with noise and slept like a baby.

The location is great.  Easy walk to Newbury Street and the back bay train station.  Also convenient to the T stop.  

My one ding would be the breakfast offered in the diamond lounge.  I thought it was extremely lacking.  Mostly highly processed foods, such as pastries, low quality bread (ex white bread dyed to look like wheat bread) and sugary yogurts.  No wonder there is an obesity epidemic in this country.  The coffee was okay.  You have to go and get the coffee yourself.  The seating arrangements in the lounge are weird and there are few tables.  Most are communal style tables.  There is an attendant but she doesn't do much, but not sure what she could do.

12/05/15 | Link | Rating: 4.0
117. Steven H.
Even a Hilton family of hotels loyalist like myself would have a hard time returning to this most sub par of properties of the Hilton brand. The service was inconsistent, the room unpleasantly malodorous and there is literally no noise barrier between rooms, so you can hear the ongoings of the bathroom adjacent as you go about your duty in the loo. Flushing toilets of adjacent rooms sound like freight trains running thru your bedroom, resulting in at least one mid slumber interruption during my recent stay. The only thing that keeps this from the one star basement is the decent lounge and bar area and the adequate fitness facility, although they could do better than the limited channel selections for those like myself who might while away an hour on the elliptical.

01/05/15 | Link | Rating: 2.0
118. David H.
Great location. Poor experience. Was in town for a concert and stayed at the hotel in back bay. The location was great but the hotel is just not very good. Wish I would have stayed elsewhere for what I spent on the hotel.

Hotel issue:

1)  Toliet doesnt flush completely, toliet paper was still left in front of the bowl. I'm not sure if it is the fill level but this shouldnt be an issue in a upscale hotel.

2)  No exhaust fans in bathroom. Want to relieve yourself at your hotel? Think again. Unless you want your entire room to smell for the next hour.

3) Holes in bath towels. I mean I know they reuse them but they should at least check them for holes. Very poor.

4)  Low flow shower. Barely puts out water and doesnt spread anywhere except for a narrow beam. I seriously took a bath because of how much the shower sucked.

5)  Scaulding hot water in sink faucet. I burnt my hands literally a couple of times before I remembered I would be sticking my hand into hades everytime I turned on the hot water.

I would recommend staying elsewhere. I don't think I"ll ever be back and really makes me question hiltons commitments to good service.

28/01/15 | Link | Rating: 1.0
119. Alexandra M.
A friend was staying here and it was easier for me to stay with her than go home, so here we are.

The lobby was nice and so was the room. Nice view, good temperate control (we were freezing when we got in and soon thought it was too hot when we turned the temperature up because we knowingly put it high thinking it wouldnt go that far), HUGE comfy bed but...the sheets were on backwards? We got in and the opening of the duvet was in our face...and the pillows were impossible to sleep on because they were so big (unless you want a neck cramp).

31/01/15 | Link | Rating: 3.0
120. Charlotte Anne B.
Let me start by stating I have diamond status with Hilton hotels.  I rarely stay in the Hilton line of Hilton hotels because I find them pretentious.  Don't get me wrong, they are usually fairly swanky compared to the other lines, but you don't get what you pay for.  The free breakfast at a Hilton is far less that what you get at other lines.  In this particular one there is a good selection of highly carby sugary fare that is included in the 'free' component of the breakfast as well as fruit and Activia or Dannon yogurts.  However, if you would like some protein or non-processed food you have to pay in this particular hotel $10 to serve yourself eggs and meat that are in hot dishes.

I have stayed in much nicer Hiltons, particularly the Millennium Hilton in the Financial District of New York, where you may serve yourself, but the selection was better and the add on price lower.  To make this worse, the counter help was not particularly helpful and a bit pretentious when I asked about being tax exempt for traveling on government business. Yes, I was not at that moment in my business suit, it was 5 am and I was in sweat pants heading out for a brisk walk and coffee (don't get me started on Hilton coffee, but I will say the stuff in the room is usually at least as good as what is served with breakfast).

My room is spacious and the cleaning staff were great.  I had fresh bottles of water and toiletries each day when I returned to my room from my work day.  I also had chocolates on my turned down bed.  No, I am not kidding.  That was great, but the counter help left a good bit to be desired.

Thanks for being the Massholes I should have expected.  I will be staying elsewhere when I come back to Boston for the banking conference they seem to hold here every year.

24/04/15 | Link | Rating: 3.0
121. Nomi P.
I was here for a conference for 5 days. The room was very spacious, which is hard to find in the downtown Boston area. I didn't have any issues with the plumbing that others have mentioned-in fact the water pressure was good. It is an older building and I think the hotel has done a good job of keeping a modern feel that preserves some of the historical details.

The room had a mini-fridge, so I was able to keep milk in there for my coffee. Though, by all means, I would encourage people to go to the hotel restaurant for breakfast. I spent the first four days avoiding it because I wanted to try other places, but on my last day, I realized it was the best place to get an early morning breakfast-especially in the midst of a conference that had flooded Copley square.

As others have said, the location is excellent-you can cross the street and get to the mall. Plus, you are only a few blocks from Newbury Street. If you stay during the winter, they offer hot apple cider for guests in the lobby, which was a nice touch. There is also fruit-infused water. The Starbucks in the lobby is conveniently located, as well. Though, if you are lactose intolerant, they don't have soy milk.

The gym and pool are very good. There is even a shower and locker room, so you don't have to trudge to your room in a wet bathing suit.  

Overall, I would recommend staying here. The staff were extremely helpful and kind.

08/01/15 | Link | Rating: 5.0