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Hilton Boston Downtown/Faneuil Hall in Boston, MA

Hilton Boston Downtown/Faneuil Hall in Boston, MA

Specialties

The AAA Four Diamond Hilton Boston Downtown/Faneuil Hall hotel offers a unique blend of old and new, conveniently located steps away from the popular Faneuil Hall Marketplace in downtown Boston's Financial District. The hotel's stylish renovation has brought new luster to the 1920's art deco skyscraper, adding a host of modern comforts and conveniences. Relax in a spacious guest room with high ceilings and thoughtful amenities. Upgrade your stay and enjoy one of our deluxe rooms or one of 26 two-room suites. The Hilton is a premier 4-Diamond full-service hotel with 403 deluxe guestrooms & suites. It features the full-service Nix's Mate restaurant, owned and operated by Bostonian Hospitality Group, serving subtly sophisticated regional cuisine, and a comfortable lounge. The Hilton also features a brand new, state-of-the-art fitness center and over 10,000 sq. ft of meeting space. At the Hilton Boston Downtown/Faneuil Hall our team is committed to make your stay a memorable one

History

Established in 2006.

The hotel is located in a historic, landmarked building.  The Batterymarch Building opened in 1928 as Boston's first Art Deco skyscraper.   This magnificent history was richly preserved when the building was converted into a hotel in 1999.   At the Hilton Boston Downtown/Faneuil Hall we take great pride in our stewardship of this historic building as we continuously improve it to enhance the experience of our guests.

 

Company Info:

Rating: 3.18

Address: 89 Broad St, Boston, MA, 02110
  • Mon: 6:00 am - 5:30 am
  • Tue: 6:00 am - 5:30 am
  • Wed: 6:00 am - 5:30 am
  • Thu: 6:00 am - 5:30 am
  • Fri: 6:00 am - 5:30 am
  • Sat: 6:00 am - 5:30 am
  • Sun: 6:00 am - 5:30 am

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Comments (107):

1. ally o.
i wish i could have stayed here longer.  the room was very spacious, extremely clean, and the bed was sooo comfy.  the alarm was annoying enough to wake me up (exactly what i needed to catch my flight on time).  very comfy hotel and nearby bars, touristy shops, restaurants within decent walking distance.  street parking also isn't too bad on a weekend.  the front desk could have been friendlier though.  and if you're going to use hotels.com .. (but their customer service is awesome helping me get a room again at the hilton) make sure to double check that you're booked because they accidently faxed my reservation to the wrong number! and even though there's wifi access all over boston.. i couldn't access it from here and had to pay an annoying $10 to get online.

21/01/07 | Link | Rating: 4.0
2. Chris B.
I've had some great experiences at Hilton's recently -- first the Hilton Austin, and now here. Formerly the Wyndham, the Hilton in the Financial District is one of my favorite hotels to stay at when I'm visiting the HQ of my company. It has a convenient location to where I need to go, the rooms are fairly spacious and well-decorated, and the roast turkey panini club is one of the best room service sandwiches I've ever had -- and I know because I've ordered a lot of them at 10pm after a long flight. I'll definitely try to stay here on my next visit, and would highly recommend other out-of-towners do the same if they need to be in the Fin'l District/Fanneuil Hall area.

13/12/06 | Link | Rating: 4.0
3. Lauren W.
I only spent one night here, but the rooms are fine, the staff is nice, and it's centrally located.  No complaints, but it's nothing too special either.  It's fine for a business trip -- I'd give it 3.5 stars if I could.

29/02/08 | Link | Rating: 3.0
4. Christina K.
Booked a room here for Valetine Day 09. Room was on the 10th floor, faced the backside of it but it was still nice. No flat screen in my room, but didn't really care since we really weren't there to watch TV. Bed was really comfortable. Really like the location, literally two blocks from Quincy Market, two blocks from Dowtown Crossing and three blocks from Boston Common. Did some shopping, got a complimentary breakfast buffet which wasn't bad either. A lot of options. Staff is friendly. Not bad price range for a Hilton and for the location.

16/02/09 | Link | Rating: 4.0
5. Byron B.
Booked a room here a couple of weekends ago. The staff was friendly and helpful. the room was very up to date and clean. It was also very large. We had a corner room, so maybe that's why it was a little larger. Overall a great experience. the location was perfect! Would recommend and will def stay at again!

08/05/09 | Link | Rating: 4.0
6. Britney A.
Really Nice view.  Got to walk to the Freedom Trail from here!  Love Boston lots of walking everywhere and anywhere.  Nice clean room again...great view :)

03/01/09 | Link | Rating: 4.0
7. A.K. M.
I liked this hotel. I booked on priceline, so it was pretty inexpensive. The location was really awesome, especially for tourist. It does seem to be perpetually under construction. I stayed in a handicap accessible corner room and it was HUGE. literally like almost a suite. There is no free wi-fi  which I find really disappointing in nicer places. The room service was also pretty expensive but the food was REALLY good! I had the salad and the burger, and I was not disappointed. Again, the really great thing about this hotel was how close it is to Faneuil, Govt Center, and Downtown X-ing.

07/09/11 | Link | Rating: 3.0
8. Tri D.
A couple of miscues with the service, but other then that everything else was fine.  I had a one bedroom suite which had tons on windows but they were all so tiny.  The complement breakfast buffet for HH members had a lot of choices and was very good.

13/04/09 | Link | Rating: 3.0
9. Bridget L.
Okay, the positives - the staff was friendly and the location was good.  The negatives: Our room was on the small side, and even though the bathroom was huge, there was no place to hang my towels!  I want to be green and all, but I had to literally throw my towels over furniture.  The designers forgot the towel racks.  Not a big deal, just odd.  Our room was really hot too, despite my cranking the thermostat down as far as it could go.  They also forgot to clean our room one day, which was a bit of a bummer, and when we called, they said they had been really busy that day.  Hmmm.  And given the fact we are HH members, I guess I would've thought they'd offer a small comp or something like most Hiltons do.  They didn't.  Not a breakfast, nuthin'.  Next time I'm in Boston, I think I may go elsewhere.

05/08/09 | Link | Rating: 2.0
10. Karen P.
Excellent service and VERY comfortable bed. We got a very good rate on hotels.com for a 2 room suite. The staff was very attentive.

03/04/11 | Link | Rating: 5.0
11. Jeremy R.
Got this room on Hotwire. Good service, clean rooms, good location. Parking in the area is a bit of a hassle, but in Boston, that's to be expected. They do offer valet parking.

07/07/11 | Link | Rating: 4.0
12. Nathan L.
It was a decent hotel but the room was very very small.  I'm just happy I got the room off of priceline because I would have been a little upset if I had to pay full price for one of their rooms.  We joked about how the bathroom was about the same size as the rest of the room.

But other than that the hotel is in a good location to do whatever it is you want to do in Boston.  That is of course unless you are trying to make it to a Red Sox's game, in that case you'll have to take a cab.  

The staff was very nice and very helpful in trying to find local places to eat and see which is always nice.  So overall it was a good hotel but not my favorite.

14/06/08 | Link | Rating: 3.0
13. Troy H.
Your average Hilton, nothing bad and nothing great. However, at least the location is good and the service seems pretty friendly. If possible, make sure to request a high floor and one of the larger rooms. I had the second to top floor (14th) and an upgraded room, but there was still quite a bit of noise and the room was small for an "upgraded" room.

Stop in to Mr. Dooley's (Irish Pub) just down the way if you get a chance (and like the Irish Pub type of place).

06/11/08 | Link | Rating: 3.0
14. Andy H.
It is a 5 minute walk to Fanuil Hall, which has Godiva chocolate, American Eagle, Anne Taylor and Quincy Market. Quincy Market has every type of food you can think of from thai to italian to indian etc...

The hotel itself is beautiful with a very nice lobby...comfy areas to relax after a day of touring Boston...it also has a great bar which is open until 12am...last call at 1130pm...it also has a restaurant which we didnt dine at...but right around the corner is Umbria...one of the best meals my fiance and I have ever had...and we travel alot...try the Quail or Lobster Ravioli...

The rooms are nicely sized...not too small...not too big...has a giant bathroom with Crabtree and Evelyn toiletries...good sized wetbar in the room...although they are always overpriced...its nice to have them if you are craving something late at night...there are bars clos by for a late night drink or across the street is a lounge...try the martinis...

would stay here again!

12/06/08 | Link | Rating: 4.0
15. Guinevere F.
Our room was very small (especially with 2 double beds) & nothing fancy. It seemed very average for a pricey hotel. The staff was friendly & helpful. The valet (!) suggested that we park in a parking garage a few blocks down, so we saved $18 in overnight parking.

We chose this hotel for its location- walking distance to the Aquarium, Quincy Market & the Children's Museum. We had the family fun package, so we did save some there, too. I wouldn't stay here again unless we did a package deal.

The food in the breakfast buffet was good- just had to make sure you actually pick up a CLEAN plate!

10/05/10 | Link | Rating: 2.0
16. Leslie G.
Very nice hotel.  Comfortable clean rooms that smell nice.  I love the Hilton hotels beds.  They are the best!  Great location if you're there for work in that area or sightseeing.  You can walk everywhere.  I ordered room service a few times and the food was good and reasonably priced.  I didn't rent a car so I don't know about the parking, but from what I saw, it would be a nightmare to bring a car and drive there.

04/10/11 | Link | Rating: 4.0
17. Jeff B.
When you arrive, just pull your car up the front door.  Parking is scarce and you must use valet ($$$$$).  The lobby is small, but beautiful.  Attendants meet you immediately and ask to take your bags for you.    Check in was smooth and we had no issues.  The concierge service was outstanding and I highly recommend using them!  There are plenty of elevators, so you rarely will wait for one.
  Our suite was spotless, spacious and comfortable. It had a living room area with a couch, small eating area and a (albeit small) flat screen TV.  As a side note, when are these hotels going to offer HD service as well?  The bathroom was large, but nothing extraordinarily different.  Our bedroom was a king.  It had a large VERY comfortable bed, 2 dressers and a closet.  We were in a corner room, which offered some different views, but mostly of buildings.  
The buffet breakfast at Cali-Terra was plentiful and fresh.  The room service menu, though we didn't use it, was expensive (as usual) but offered many different things.
 The hotel is fairly centrally located in the Financial District, so it is in walking distance of many bars and restaurants.  Though to get to many of the popular tourist areas (museums, Faneuil Hall, Fenway, Newbury Street, etc...) you will need to take the T or a cab.  The P-Town ferry is a short walk, however.
 Overall, loved the hotel and service.  We were never treated like a nuisance and would definitely stay there again.

06/10/11 | Link | Rating: 4.0
18. Ari S.
I stayed overnight at the Hilton last weekend. The room was great, clean comfortable. I liked that the AC was built into the wall rather than a protruding unit and kept the room exactly to my liking. The bathroom was big and the amenities were great. My problem came the Tuesday after my stay. I was checking my bank account and saw a charge to my account. When I called the hotel to question it they said it was a room service charge that night. I explained that I wasn't even in the hotel when the charge was made and they said they would look into it. I called them later that day for an update and they told me they were waiting to hear back from the food and drink manager. Another day passed and no update. Today I called again and they said they were still waiting to hear from them but that they would remove the charge anyway. I just wouldn't expect something like this to happen from this level of hotel and the woman on the phone could have been a bit more courteous and was rather rude about the whole situation. She stated to me that room services charges are never wrong though clearly there was. Though the room was wonderful I'm not sure if I would stay here again.

30/05/13 | Link | Rating: 3.0
19. Anna L.
I stayed here for four nights earlier in the week.  $299/night for what appeared to be just a typical par to sub par business hotel.  Though I a suppose most Hiltons are that way.   The elevators were horrible, not sure if just some of them were not functional but every day around "rush hour" in the morning there would be many of us waiting on each floor, then giving up, and then taking the stairs down six flights.  I believe there may have been 1 or 2 elevators just out that week?   The gym was also a mess as only one of the treadmills was functional.  The gym is comprised of one bicycle, three treadmills, one large TV, and a few weights; please note that only one of the elevators gives you access to the basement.

Overall, I was just not impressed with this hotel.  It was a convenient location though.  And I did need a bandaid which the front desk was quick to whip out.  But the slow elevators, the gym, and the outside facade construction put this on the sub par list for me.

23/10/09 | Link | Rating: 2.0
20. Matthew W.
Stayed here during "Marine Week" in Boston......place was sold out but my friend Sean Smith (GM) hooked me up with a room.

The staff is SO FRIENDLY starting with Chris -the BEST DOOR MAN in the City.....

I hit the fitness center around 4 pm and had it all to my self....decent (not great) equipment...but its clean with plenty of towls and water.

GREAT room, bed is excellent and its QUIET.

Total - 199 (room rate) = $250.21

07/05/10 | Link | Rating: 5.0
21. Kelly J.
If I could give zero stars to this hotel, I would. Worst customer service ever. This hotel was recommended through Marathon Services for people coming in for the Boston Marathon. The hotel was under construction with an entire wall blocked by scaffolding. The air conditioning couldn't be turned on even though it got up to 90 degrees, and yet the hallways were cool as could be. When we complained about all of this, the hotel manager said there was nothing they could do. Finally after MULTIPLE complaints (from multiple guests), they gave us a $100 discount (off a $250 per night room).

This wasn't even the worst of it, however. Upon checking in, they asked for a credit card to "hold" the room. To which we said, "the room has already been paid for almost 9 months ago." As it was marathon weekend, the only way to have secured this hotel and the room was to book it that far back and to pre-pay for the room. Regardless, we gave the credit card for the hold and finally after talking to Hilton Corporate, it was discovered that yes, the room HAD already been paid for 9 months ago. And even though Hilton Corporate told the front desk manager that the room was paid for, they still said there was no way they could remove the 5-7 day $750 hold off our credit card.

I will never ever stay here again nor would I recommend this hotel to my worst enemy.

26/04/12 | Link | Rating: 1.0
22. Stephanie M.
I was in Boston during Thanksgiving week and stayed at the HILTON.

I loved the location of this hotel. It's in the Financial District which is pretty quiet, especially on a Sunday! It's conveniently located to several tourist destinations including Faneuil & Quincy Marketplace, the Aquarium, Boston Commons, the Freedom Trail, Public Garden, North End, shops, etc... It was also pretty close to the subway which was a fantastic way to get around Boston and Cambridge without having to rent a car!

The staff at the HILTON were extremely friendly! They are excellent in customer service!

The room was okay. We got a nice corner room but didn't have a view which is fine. The room was actually fairly large and the bed was pretty comfortable for being in a hotel. The only problem with the hotel is that the walls are paper thin so you can hear people slamming doors early in the morning!

I was a little disappointed that the TVs remote control didn't work but once I told the staff, they quickly came to fix the problem (which was the TV, not the remote - they replaced the TV).  Also, the room has a mini bar with a key but not a regular fridge nor microwave which is always nice to have!

My favorite part of the hotel was that everyday starting at 5PM, they had wonderful cider for all the guests!

Overall, I had a good experience I cannot complain about my stay at the Hilton!

04/12/09 | Link | Rating: 3.0
23. tricia k.
this review pertains to the sales department, not the actual quality of the rooms

i used this hilton for a block of rooms during my wedding, which happened to be on graduation weekend in boston. they offered us a reasonable rate when most hotels were laughing at us for even asking. then they had great customer service, were very responsive to our inquiries as guests were making reservations and even helped us out with some last-minute reservations. i can definitely recommend contacting them if you are looking for a convenient hotel for your event.

19/04/12 | Link | Rating: 5.0
24. Ellen C.
We got a room here 2 weeks before our planned trip using Priceline. Considering this hotel has a 4 star rating, compared to other similarly-rated hotels in the area of downtown Boston which started at nightly rates of $200, this hotel was slightly more affordable but not by much.

The hotel itself is what is to be expected of almost any Hilton, maybe even a little more so. It's got a traditional aesthetic to it with dark-paneled walls, marble flooring, and conservative furnishings throughout the lobby and waiting area. The elevators were speedy in that I never had to wait longer than a minute or so to get one. One huge plus - they checked us in early when we arrived around 11am instead of making us wait until the 3:00pm check-in time and we were automatically given a top-floor room without having to ask. Their normal check out time is noon, instead of the usual 11am that I see elsewhere. They were pretty anticipatory when it came to what their hotel guests would want it seemed.

Once we got into the room on the 15th floor we were pretty happy with our lodging. It wasn't the most beautiful view since we were facing the back but I didn't really care much about that. The furniture was a bit oversized for the room, especially the TV console which was strangely jutting out in an awkward way past its allotted wall space. There wasn't that much room to walk around but it was large enough for a hotel room that you're only going to be staying in for a couple nights. The bed was firm and super comfortable, it had beautiful mod pure white down comforters that I so love, and had more than enough pillows ~ 6 or 7. The bathroom was pretty big considering the size of the room and that was a major plus. I was even tempted to take two baths the same night.

A huge pro to this hotel is its location. Despite the fact that it's located in the Financial District which is pretty quiet, it's conveniently located to several tourist destinations including Faneuil & Quincy Marketplace, the Aquarium, Boston Commons, Public Garden, North End, and all the other restaurants and eateries that come along with locations like that. It was also relatively close to the subway which was a fantastic way to get around Boston and Cambridge without a car -- just beware, the trains stop running around 12:30am or so. So don't stray too far late at night otherwise you'll have to walk it back or hail a cab... which is REALLY expensive in Boston (the cab system in Boston is pretty sodding awful, and especially more so if the cabbie we had is a good representative of them all. If you can help it, DON"T take a cab). Oh! And a 1-day pass for the subway is $9 and lasts for 24 hours from when you buy it, a great deal!

We're walkers, so to give you an idea of how long it takes to get from Hilton to different parts of Boston:

from/to South Station (Bolt Bus, Greyhound, Peter Pan, trains, etc.) ~ 10 mins.
from/to Faneuil/Quincy ~ 5 mins
from/to Aquarium ~ 5 mins
from/to North End ~ 7 mins
from/to the "T" / Subway ~ 10 mins
from/to Boston Commons ~ 7 mins
from/to Public Garden ~ 7 mins

To get to other areas via Subway (not including walk time to the subway):
from/to Fenway ~ 15 mins
from/to Beacon Hill ~ 15 mins
from/to Cambridge ~ 25-30 mins

I would come back again for another stay in the future if I were ever to visit Boston again without a car.

Some cons though: no complimentary breakfast, no free wifi.

12/10/09 | Link | Rating: 3.0
25. John H.
Good location. Sort of an "old school" Hilton that must have been passed over with limited renovation dollars in the crunch. The rates are over priced for what you'll get, other than a bed in the financial district.

24/08/10 | Link | Rating: 3.0
26. Jay B.
For the price and lack of amenties I am surprised this hotel can keep up with the edgy trendy boutique hotels. The doorman was very friendly, Frontdesk staff is friendly enough and that was about it. The elevators were dated, not very clean, the carpet in the hallway was threadbare and begging to be replaced. The room was standard, though very clean. My card-key gave up the ghost after the first night, after 4 days i had amassed 4 card-keys. The hotel "gym" more like a sweat room, is dingy, tucked away in the basement,  I ordered room-servce once: food was surprisingly very delicious. re lack of amenities: internet costed $14,92 per day, WTF? other hotels offer complimentary coffee and fruit in the lobby, the Hilton never got that memo: coffee was $2,49 a cup.. Would I stay there again? don't think so..

18/05/12 | Link | Rating: 2.0
27. Mickey A.
It is almost a year ago that I first arrived at the Hilton Financial District, but I still remember it like it was yesterday. Why? Well, I came to Boston on business and stayed here at this hotel for two months straight. Crazy, right? Yes indeedy.

The location is great. It is not far from all the tourist-y things, like Quincy Market, the Aquarium, whale watching, and even the airport (quick ride). Actually, I frequented Quincy Market A LOT during days when most of the local sandwich and coffee places close by were closed on the weekends (or after a certain time). Oh, the hotel is surrounded by a ton of bars too, which came in handy after working long hours. One of the local post offices and several Fed Ex locations were within walking distance too.

My one-bedroom suite was nice and had that apartment "at home" feel. The rooms were not completely sound proof, and I know that only because one night there was a hotel party in the next room. I could hear the party people shouting "dudes, let's do another round of shots!" It got annoying, mostly because I just got done working 11 hours. Getting someone to answer the wake-up call phone was a joke. Sometimes I had to put the phone on speaker while doing other things (work, watching TV, surfing the net)...the phone just kept ringing and ringing. I loved coming back to my room at the end of the day because there were little chocolates on my pillow. I cannot say this for all rooms, but my room had a stocked mini fridge. It came in handy at times when I had leftovers. I was able to take out some of the mini bottles to store my food there.

While on this business trip, colleagues and I used several of the conference rooms on the third floor. I cannot remember exactly, but there were plenty of rooms of different sizes available. I was not involved with setting up the food and beverage package, and I cannot comment on pricing, etc. All I can say though that after being there two months, room service got old quick. ;-)

I enjoyed my time in Boston and would probably stay here if I came back. PS: Be aware of the ATM in the lobby. It charges like $3 something. Ugh.

25/03/08 | Link | Rating: 3.0
28. J H.
Very solid three stars. Convenient. Clean. Fast check in. One night stay. Teeny tiny room, teenier tinier bathroom. Good sized TV. Adequate desk space. Power receptacles on the desk didn't really work so had to go under the desk against the wall.  Bed was comfortable. Ohh and the drain in the sink super slow, which has to mean really really yucky underneath.  Details matter when it's a fight for market share.

18/09/12 | Link | Rating: 3.0
29. Nicole H.
My room was really nice.  They provided Peter Thomas Roth products in the bathroom and the bathrobe was awesome but huge.  I had a king sized bed in a room on the 6th floor and I can't complain.  I just agree with everyone else, for what you pay for it seems pretty expensive.  The location is great, but the wi-fi didn't work, and there was no benefits to being an HHonors member (contrast this with a crappy Holiday Inn I stayed in two weeks prior where my travel buddy & I at least got bottled water).  I would probably stay here again just because it was super convenient and it seemed like a safe place to stay while traveling alone.

09/06/12 | Link | Rating: 3.0
30. Ki G.
Wow. I didn't know that a bed could feel that good, but hot damn that Serenity bed in my hotel room was the bees knees after a long hard day of puttering about.

The service here was really great - they didn't kick up a fuss about our extremely late check-in (I will get to you in time Megabus...grrr) or our late check-out. They also let us keep our bags at the hotel after checkout with no extra charge and we were able to come back and take things out and put things back in without any problem.

They also have these heated floors in the lobby bathroom, which was very interesting and I think a must in most bathrooms. Especially ones with higher than usual traffic.

All in all a great experience - if I manage to priceline it in again, I'm coming back!

However, just because the stay was great doesn't mean they don't have room for improvement. Why the heck are you charging $10.95 for 10 hours of unlimited Internet access? You would think with the amount of business this place gets they could "splurge" on free wifi for their guests! I mean, even the cruddy motel I stayed in San Francisco had free wifi.

Hmmm....

15/09/08 | Link | Rating: 4.0
31. Charles C.
Although you're in the financial district, you're still fairly close to everything. 5 minutes to downtown crossing, 5 minutes to the waterfront and Faneuil Hall. The building itself is quite old but the rooms are big and spacious with high ceilings and modern amenities. If you have status with priority club, you're put in a corner (larger) room with better toiletries from London. FANCY!!!

27/06/12 | Link | Rating: 4.0
32. El G.
Stay here for the location.  When I come to Boston on business, this is where I stay.  From this hotel, almost everything is walking distance, so it's perfect.

The rooms on the other hand, are pathetic.  This Hilton was probably nice in 1983 when 12 inch TV's were all the rage.  Seriously, worst rooms in the Hilton chain.

Then again, you're paying for location and it's not costing you an arm and a leg.  

Oh, the staff is very friendly.  I just wished the rooms were better...

10/08/10 | Link | Rating: 3.0
33. Sui B.
Stayed at a King Suite, it was a good size with living room, bar...etc. The bedroom was nice, but the couch was really old and tethered. The minibar fridge didn't work too well either. The living room TV was a flat-screen but the bedroom was the traditional box. I also like the area that this hotel is located, it is a quick 5 min walk to faneuil hall, and 15 min walk to boston commons. The waterfront is 3 mins from the hotel and offers so much scenery, restaurants, and activities (codzilla). The staff was very friendly which is always a plus. Oh, and it is dog friendly (with a extra charge of course, I think $58). Parking is $38 a night, which is so cheap compared to NYC. Wi-fi is $14 bux for a day (rip off).

30/05/11 | Link | Rating: 4.0
34. J R.
Room was large and clean but hallways were desperately in need of upkeep ... walls were scrapped, on our floor two pictures were missing and one looked like it had been ripped off the wall. The card key lock light did not work and the maids indicated this was a common problem thorough the hotel and that they had frequently reported this to maintenance.  The maids did a good job, but left linen cards and vacuums around the hall. The waitresses seem far more interested in playing with their phones than actually providing service. Hard to get their attention for more coffee. One chose to wear jeans with rips in the knees. The car  valets were excellent, but the senior valet was rude and arrogant. This is the first time I have stayed at this property since it was renamed a Hilton.Expected a lot more from a Hilton. Next time, I'll book elsewhere.

13/08/13 | Link | Rating: 2.0
35. Katie P.
Very nice, clean hotel.  It's in an excellent location and I ended up walking to most of my destinations.  The few times that I did take a cab the bellman was of no help.  I asked if I could get a cab and he told me to walk three blocks down, so I walked to another hotel and got a cab.  The other times the bellman was no where to be found.  For the price of this hotel, I expect a little help in getting a cab.
The restaurant food was delicious, I recommend the steak frites and the clam chowder.
My biggest issue with this hotel is my room was freezing.  The first two nights it was cold, but not that bad because I didn't spend much time in my room.  But the third night was very cold.  The thermostat said 78 degrees, but the room was definitely under 60.  I told the front desk person and she was pretty unconcerned.  Had it not been the last night there I would have asked to be moved to another room.  They have very thick curtains up and when you open the curtains, you can feel the cold air blowing in from the windows, they are very poorly sealed.  
Overall, it's a nice hotel but a bit overpriced for the service provided.  The location is the best thing going for it.

03/12/12 | Link | Rating: 3.0
36. Zack A.
It was a good room. Bad view but thats just luck of the draw. Close to a lot of great bars. Had a good time! Restuarant in the hotel is really good too.

09/02/13 | Link | Rating: 4.0
37. Pascal D.
I get there around 11pm. Quick, no non-sense check-in. Cool. Get in my room, clean and well furnished with ethernet cable. Cool. Try to order a movie. Says I'm not check-in yet. Not cool. Grab the phone, press the 'front desk' button, nothing happens. Not cool. Get to the restaurant downstairs at 11h12 PM. No more food. Not cool. Go back to my room. Plug my phone in the wall, spark from my phone to my hand ... not cool. There is probably something better around the corner.

05/02/13 | Link | Rating: 3.0
38. Bernadette N.
This was a pretty awful attempt at a 4-star hotel. I have "status" at Hilton from my years on the road, so my family was put on the top floor. Usually a full-service Hilton offers status guests access to a "club room" where you receive drinks, appetizers before dinner or complimentary breakfast. None of that here. Fine, everyone's cutting back. Got it. Thanks for the two free water bottles in the room.

But then, there was the room. Big tv (meaning wide), not impressed. Decor has been upgraded, but furniture has not. Down comforter between two sheets? Seriously? Can't even get a real duvet?

We have a baby, so the ability to provide a crib was great - and, they fit in the bathroom if you need to get the little nipper to sleep without seeing you :) But the weirdest thing about this room? There's a mini-fridge under the TV...with nothing in it. Ok, great, we'll be able to store her bottles and baby food right? Wrong, they don't WORK! We even checked with hotel staff. Not to mention they didn't have any extra fridges available during our stay. Major negative.

The only other positive aspect of this hotel is the location. It's near everything. But I gotta be honest, I usually stay at the Sheraton Long Wharf, and I was really regretting not doing that again this time. That hotel has much better location and amenities. It was just too much $$ for not enough comfort, space and style. Plus, we couldn't get a cup of coffee at 7am unless we ordered room service. What?!

09/08/11 | Link | Rating: 2.0
39. Irene H.
The location was convenient enough. Steps from my office. About a 12 minute walk from the North End (check out Neptune Oyster). 5 minutes to Quincy Market. The doormen are really nice and are great at hailing cabs (apparently they aren't as plentiful as they are in NYC). If you like coffee, check out Flat Black off of Broad St.

The rooms were freezing and despite pumping up the temperature, it was still... freezing. There was some scaffolding up and it covered most, if not all, of my window view. The building looks lovely from the outside but the inside is worn. On a few evenings, there were major problems with the elevators. It wasn't my choice to stay here and it's difficult to complain when something is free :)

20/06/10 | Link | Rating: 3.0
40. Mark S.
Stayed here with my family on March 26 for two nights.   Located in an area great for checking out the sights. Waterfront just a few blocks away. Freedom Trail very close as well.  We parked our car (valet at the hotel $$$) and didn't need it until check-out.   The staff were very helpful and nice.  Like NYC expect to pay for everything.  All and all had a great time. We will be back to much to see in two days.

01/04/13 | Link | Rating: 4.0
41. Candace R.
I stayed here in October with a couple of friends. It's right in the middle of the Financial District and within walking distance to anything there. The hotel is clean and well-maintained. Our room was clean and modern. It had a decent size flat screen tv. The beds were really comfortable. There were three of us in one room and it was spacious enough that we didn't feel like we were all over each other. The bathroom was HUGE. It is definitely the biggest bathroom I have had at a hotel in a standard room.

We arrived a little before check-in time so we decided to head to one of the nearby bars. The concierge had no problem storing our luggage until we were ready to check-in. There was also no problem storing it after checkout while we explored before going to the airport.

The weekend we stayed was pretty expensive compared to the rates for the following weekends so there may have been something happening that we were unaware of. Other than the price it's a good, solid hotel to stay at while working/visiting this part of Boston.

09/03/12 | Link | Rating: 4.0
42. Liane V.
First impression: I am too young and female, as I walked in and got weird looks from the ...ahem... well-fed gentlemen in suits. That's fine, I'm here for work too.

My room was very comfortable and recently updated. Everything was impeccable. I loved the bathrobe they provided. I had trouble with the Internet because of my encrypted computer so the front desk put me through to the main Hilton IT, and the guy was so helpful. He hooked me up so I didn't have internet issues all week. I was glad for the free Wi-Fi with the Honors program.

This hotel is in a great location next to many T lines, though most of my meetings ended up being in Back Bay. No matter. The area was completely dead in the evenings, until Saturday night when I came back and found drunken college students choking the streets! That was an entertaining walk back from the Government Center station. Turns out this area has tons of pubs, something I didn't notice in the mornings when they were closed. Just an issue for weekends, and I couldn't hear noise from my room, which was fantastic.

The restaurant attached to the hotel is really expensive (everything in Boston is expensive...), but they do the food well. I had one of the best steaks I'd had in a long time there. By the 3rd day, the server at breakfast knew my order by heart. Breakfast service was kind of slow, so I had to make sure I had plenty of time.

Workout facilities were very nice. It was crowded in the morning, with just 3 treadmills in hot demand. Decent selection of free weights.

Very decent stay and I would come again. Love Boston.

12/01/12 | Link | Rating: 5.0
43. Matt T.
Good central location, walking distance to most restaurants and sights. A clean and pleasant hotel.

27/05/12 | Link | Rating: 4.0
44. M Y.
Got this hotel on Priceline. This property is definitely not 4 stars. I was ill and wanted to see if I could check in early. The first lady at the front desk rudely said check-in is at 3PM. She didn't even offer to check as I was coughing up a storm. I even asked the associate if she could double check since I was ill. She didn't even flinch and said, " I'm sorry but check-in is at 3PM. That's our policy".  

So I came back to check-in at 3pm and the second associate was just as rude. I understand that she was having a bad day, but don't take it out on customers, like me.

I went to the room and found a tube TV. Is this circa 1999? Come on Hilton.

Also, the room was really dusty and made my cough worse. The dust was horrid that I went to the Hyatt ( I was scouring around the city to check in early because I was really ill) .

Then when I went to check out literally after a few minutes I checked in, I asked the rude associate to get a statement. She even asked in a caustic tone " is everything ok? The rude associate then advised she couldn't give me a statement that I checked out. Even the manager was rude to me and gave me a "fake" print out.

This is the first and last time I'll support the Hilton brand and will make every effort to share this experience with everyone.

25/03/11 | Link | Rating: 1.0
45. Lauren M.
Great location but that's it.  I booked this hotel based on its location, which truly was awesome - short walk to Waterfront, North End, Faneuil Hall, restaurants, T, etc.  The rest was a disappointment.  The room was simply not what I expect when paying more than $200/night.  It was tiny and in poor condition, with water damage and what I think might have even been mold on the wall near the bathroom, among other problems.  I usually love Hilton brand hotels, but this one is inferior to the least-cushy Hampton Inn I've ever stayed in.

12/09/13 | Link | Rating: 2.0
46. Tom K.
The hotel is well located and it has extremely friendly and helpful staff but for some reason they pump a fragrance into the hotel and into the rooms and it created major issues for my wife's asthma. The bed linens towels and furniture all had a perfume fragrance to it which sets off her allergies and asthma. Very poor ventilation and extremely dry conditions in the bedrooms. Unfortunately because of this we will never be over to stay at this hotel again

01/03/14 | Link | Rating: 2.0
47. Melanie T.
I stayed 2 nights, Fri - Sat, for work.

I was satisfied with valet, check in, hotel cleanliness, room size.

Fri night- experienced usual city noise, no problem sleeping.
I live in the City of Chicago - so I'm very accustomed to city noise. I also travel 40-50% of the year - so I'm extremely familiar with many hotel noise issues.

Sat night - I felt like I was trying to sleep IN THE CLUB downstairs. Crazy loud music. I called the front desk to address the situation - Garfield at the front desk stated he knew it was loud and offered to ask them to mind the noise - NOT likely since it was Sat night and I am one hotel guest. I also asked to speak to the Hotel manager - I asked for a comped hotel night. Garfield said he would ask his manager who was not around at the time.
At 2am I was still awake and called again - Garfield had spoken to his manager who said no to a comped night - and No further resolution was offered.

It was SO LOUD, I find it difficult to believe I was the only compaint of the evening.

I was SO displeased I packed my things at 2:30am and went to check out.
Flloyd the manager WAS in fact there at the desk. He was ZERO help, ZERO compassionate. He insulted my method of booking hotels and asked WHY I booked his hotel when I must have known how loud it would be. He argued with me at 2:30 AM? I'm in hotels 2-3 nights a week - and I've never felt so insulted. He couldn't even treat me like a human being-clearly I was upset and he continued to wish me a good evening, and apologies but no resolution.

THE first thing Garfield should have been trained to do is offer me a different room further from the noise.

I'm platinum at Starwoods and each time I stay at a Hilton I'm reminded why I don't pursue platinum status at their hotels.

I filed a complaint with Hilton corp. and was issued a 50% credit for my Sat night.

26/03/12 | Link | Rating: 1.0
48. A M.
Nice hotel, close to the attractions for a tourist. It was beautiful, but a little pricey for what we got. Plus, it costs $45 a night to park the car.

We had a problem with the drain in the shower that they said would be fixed, but it never was.

Also, we dropped the car off to be valeted and went up to the room for a quick change. We were up in the room for at least 20 minutes. When we came down, our car was still in front and running! Thanks for the waste of gas Hilton!!

Other than that, the hotel served its purpose and was a nice place to spend the weekend.

13/10/13 | Link | Rating: 4.0
49. Robert B.
Hilton gets 3 stars based on brand strength and previous stays with the chain, however if I was rating it on this stay alone then it would get -1 stars.  By far the worst stay at a Hilton ever.  Everrrrr.  Hotel fail.  No compliments for you, Hilton.  Bad experience all around.

For some reason it took 45 minutes to get in to the room because the card key was messed up, which resulted in 3 trips to the front desk as we kept having to go back up to the 12th floor to try it.  One of those trips was in the middle of a fire drill that, alarmingly, nobody could discern if it was an actual drill or a test, and nobody really seemed to care.  Which, you know, made a reeeaaaalllly good impression on an already frustrated customer.  And then when it came time to check out we discovered they had us booked into a different room than the one we stayed in and were trying to check out of.

Get it together, Hilton.

02/01/13 | Link | Rating: 3.0
50. Andy H.
Horrible management! I stayed recently with my daughter and when she opened up the sofa bed a broken jagged pole shot up out of the bed. Seriously dangerous. We were offered a cot but never offered a new room and no one came to replace it. All this after the manager refused to honor my AAA discount. He told me that any discounts or fee changes have to be arranged at time of reservation and they had no responsibility after the reservation.  I've stayed at this hotel twice and I will never return. As a long time Honors member I am extremely disappointed. I'll be switching to Marriott or the Wharf for my future stays and recommendations.

27/10/13 | Link | Rating: 1.0
51. Jeff K.
I really was hoping for something nicer given the price, but I guess you're paying for location more than anything here.  The rooms were a bit on the small side (no big deal, really) but other than the really nice ground floor decoration, nothing really stood out for me.

We got free breakfast throughout our stay as one of our HHonors benefits so we saved a lot of money on the exorbitantly expensive breakfasts.  The waiter was completely absent on our first visit after getting our initial drinks, and we didn't see him again until we asked for the bill.  Then it was at least 10-15 minutes before he came back with it.  Subsequent days however, were vastly improved and our breakfast experiences were perfect.

The staff as a whole seemed very helpful, and as I said the location is great. However, in the future I might look around a bit more to see if I can find a hotel that's a little more in line with the prices they charge.

23/11/11 | Link | Rating: 3.0
52. Jennifer F.
Love the peacefulness of the place (despite the jack hammer at 0800 on Saturday on the street, not the hotel's fault).  Check in was easy and the staff was extremely helpful.  The room was spacious and comfortable and the bathroom was a decent size.  
We can highly recommend the bar though we wish there had been a little more selection on the food menu.  We thought is was reasonably priced and the staff very attentive; Dragan was terrific.  There was this incredible international clientele that was there and it was great to speak with everyone.  
When we go back to Boston, we will go back there!

04/12/11 | Link | Rating: 4.0
53. ann s.
The best thing about this hotel is their bell man, Lotfi Mokrane, and the 3 doormen, Barry, Chris and another man that I can't remember his name. These guys made this hotel so friendly and warm. Always there to greet us with a kind word. They were a 10 Star rating! We needed to upgrade our room because we were booked into 2 double beds for 3 people. Became pretty costly and there was construction outside which lasted past midnight every night. that was a real bummer.

25/05/14 | Link | Rating: 4.0
54. Alexandra C.
They put on one damn good event here for me back in 2011.  Paula, the event manager was excellent and same with restaurant manager/catering team.

The 2 room suite rooms - very nice.  Quiet hotel.  Old style lobby.  High overnight parking.  Super quiet location on weekend night but good pub right across the street!

12/02/12 | Link | Rating: 4.0
55. Arana W.
Location, location, location!
This hotel is very close to my office (I can look out my office window and see the awning at the front door of the hotel), and is close to loads of bars, restaurants, historic buildings, the T, and plenty of places of interest.
I've found the room to be clean, spacious and have enough storage for my week's worth of packing like an indecisive girl.
The bed is comfy - and I am thinking I may have to invest in down pillows when I get home. I'm really enjoying them!
So far, the staff has been professional and accommodating, I love the art deco architecture of the building and all the touches in the lobby area.
And I am not impressed. Maybe it's knowing how much I booked the room for (quite happy the company is paying for it!), maybe it's expecting a bit extra for the Hilton brand, the location, and to compete with other hotels. (As other reviewers have said - breakfasts, happy hours, free wi-fi? These things are becoming more and more standard - and are all missing here.)
I really can't complain - it's not my money, and I am quite comfortable in the room.
And the location truly is perfect. As long as my company wants me to stay here, I happily will.
But if I were to come back to Boston and have to foot the bill myself, there's no way I'd consider this place.

20/03/13 | Link | Rating: 3.0
56. Donna D.
I've stayed here a few times, and given this place a few tries.  Despite the location, I'm not going back.  

The staff are all very nice and friendly.  I feel bad that they work at such a poorly maintained hotel.

Both times I've stayed, I've experienced major maintenance issues, often not being addressed despite my requests to the front desk.  One trip the hot water was out in the hotel.  An issue that did not stop the restaurant from serving people despite the fact that their employees could not wash their hands-gross.  

The hotel needs a major update.  The elevators are scary.  The carpet in the rooms I have been in are ripped, stained, and have burn marks.  The furniture is stained.  The curtains look like something out of a haunted house.

The room service is over-priced, and menu options are slim.  The breakfast buffet is relatively standard, but inconsistent.  Some days they just don't have items and are not apologetic about it.

Two stars only because of the location.

26/05/13 | Link | Rating: 2.0
57. M B.
My stay was fine and comfortable but this hotel isn't as nice as some if the brand name Hilton properties. My room was a bit outdated.  That being said, the room was clean, large and I slept like a baby.  The beds were comfortable and I couldn't hear my neighbors.  The hotel was close to my work and the south station and I will stay here again when back in Boston for work.

04/06/14 | Link | Rating: 3.0
58. Bob K.
We were unhappy with our stay here.  It was the end of our month long vacation.  We had been staying mostly in Hampton's which we were very pleased with.

We had to pay about 50% more than the Hampton's to stay at this Hilton.  And here is what we got for it.

1. Hassled by bell captain for taking my own luggage to my room.
2. Smaller room with no view
3. Had to pay for breakfast
4. Had to pay for Internet ....for each device
5. Up to 30 min wait for valet parking
6. Ac right next to bed for uncomfortable night

I am a long time Hilton's honors member but this kills it for me for staying at Hilton's....... But The cheaper Hampton's are much much better.
6. No free cookies
7. No free newspaper in am

30/04/12 | Link | Rating: 1.0
59. Brad V.
Hotel is clean and staff friendly.  It is average, not over the top, but not run down.  All depends on the rate you get there as to value.  Parking is only available via valet, which is 44.00 a night.  If you don't need a car in town, take a cab and save the money on parking.

14/02/14 | Link | Rating: 3.0
60. Jakub W.
Great location for late night (dooleys round the corner), but there's just something missing from it. Front desk was meh, breakfast was unimaginative, room was ok, halls crabby, elevator so-so .... really of you just sleep here, you'll probably miss most of that.

Don't think it's worth the rate though (although stayed here free with points, wouldn't pay the rate).

14/09/13 | Link | Rating: 3.0
61. Seth D.
Ancient, uncomfortable beds. Could not get confirmation by phone after having reserved. Several of the outlests did not work. Hallway noisy all night. Meals delivered to room are unreasonably expensive - 2 eggs, bacon toast and coffee was $43 .... C'mon you're not the Four Seaons!!

16/02/14 | Link | Rating: 1.0
62. Meg H.
I stay in hilton brands weekly and this is one of the nicest Hilton's I've stayed in. I was upgraded to a beautiful suite when I used points to travel for leisure. The financial district doesn't have a lot going on over the weekend but location is close to everything else you'd want to do in boston

23/03/14 | Link | Rating: 5.0
63. Khoa N.
This was probably the hotel with the biggest room I've stayed at right in the heart of Boston. Let me add, for a decent price. No doubt the Four Seasons would have bigger, nicer, and fancier rooms, but for what we paid (under $150), I was satisfied with the Hilton.

The room was spacious and clean. The king-size bed was comfortable. Bathroom was roomy with plenty of nice soft towels. The location is great! It's minutes walk to the North End, Downtown, the Financial District, Fanieul Hall. It was a little cold when we stayed so we walked to a nearby bar instead (which there are plenty around).

This was an awesome stay in the city.

13/04/13 | Link | Rating: 4.0
64. Dave K.
The only things to like about this hotel is its location if you're doing business downtown and the nice little library on the right of lobby when you enter.

I have been coming here for years and the trend to me is steadily downward.

- Slow, sometimes scary, elevators

- Used 2000s-era Herman Miller Aeron chairs that they probably bought firesale from a bankrupt dot-com startup but provide no comfort or support whatsoever

- Room service that now closes at 11PM -- too early for a business hotel with travelers arriving from the West Coast.

- A bar that closes before its nominal closing time of midnight.  I showed up at 11:30 and everything was basically dead.

- An ability to provide promised Hilton status perks -- nothing complicated here, I'm talking them forgetting two bottles of water.

- $14.95 charge for 24-hour basic wireless Internet

- Total disregard for my request to be on high-floor away from elevators (per my Hilton Gold profile).  The put me on the lowest floor right next to the elevator.  We're not talking "find middle ground" here -- we're talking dead opposite of what is requested.

- And, this time, a NON-WORKING SHOWER!!

I had a business meeting and had to sponge bath in the sink in a $300/night hotel room because the shower controls don't work and won't deliver water.  #pathetic.

23/04/13 | Link | Rating: 2.0
65. Michael C.
My review is not based on staying at this hotel but based on the hotel being a bad neighbor in the area. The building has a side entrance for trash on Franklin Street where they leave out trash sloppily without care to the mess they leave that doesn't fit into the barrels and the nasty garbage water that spills out that they have no courtesy to wash off. Walking by their "trash exit" on Franklin Street is literally so disgusting that I often cross the street to avoid the smell or hold my breath.

30/09/12 | Link | Rating: 1.0
66. Kevin G.
As a diamond member I expect a higher level of service from all Hilton hotels I stay in ... This one doesn't even provide service. At check in we were given the keys to our room, we go up, it's actually someone else's room. The front desk acted like it happens all the time and it was not a big deal, if someone walks into my room you better believe its a big deal.
Good luck seeking a late check out they will say they are fully committed however when you call to make a reservation for that same night they have an ample supply of rooms for you to book.
Rooms are dingy, large like some of the reviews state but dingy, common areas could also use some tlc.
Unless you are getting a great rate deal stay away from this Hilton hotel.

29/05/13 | Link | Rating: 1.0
67. David H.
Great location close to the T, freedom trail, and aquarium, etc. area.  No free breakfast but there are lots of places nearby to grab your coffee in the morn. The elevators are SLOW and frustrating so don't expect to go anywhere fast. Room is fine but the beds aren't the most comfortable I've ever slept on. My room had an in room fridge which is convenient.

I've stayed here twice and will do so again if the price is right.

24/06/12 | Link | Rating: 3.0
68. Steven H.
I travel a lot and am in a business that works with hotels. My first real job was in a hotel in 1974. The Hilton Boston Downtown Faneuil Hall is what it is. A nice, comfortable hotel that is under relatively new management which is committed to improving the product through renovations of the rooms and public spaces. The quality should be greatly improved over the next few months.

What distinguishes this hotel is its location and the level of service provided by the staff. From the moment you arrive, it is evident they are well-trained and provide excellent hospitality. You are literally only 5 minute walk to Faneuil Hall/Quincy Market, Rose Kennedy Greenway, the New England Aquarium, innumerable Irish Pubs, and the heart of the business district. Most of the rest of the Boston attractions are only a short cab ride.

Note: The restaurant/bar is Nix's Mate and is privately owned and leased out by the hotel. They do not have anything to do with the management of it, the food or the service.

30/09/13 | Link | Rating: 4.0
69. Anne W.
I liked this place better than the Back Bay Hotel in my most recent visit to Boston.  I live here.. but I couldn't secure a hotel for an affordable rate at anywhere but Fanieul Hall.  I am really not that big of a fan of this area.  Locals don't really go here.. it's more touristy.  I may venture here for St Paddy's day for all the Irish bars.. but in general, not a fan.  The restaurants are just meh... bars are meh.. and not the shops I love.  But it is near the North End and I love Neptune Oyster and Mike's Pastry here!

Anyways, I got bumped up to a better room... so that was good.  The valet was missing when I first arrived.  It took about 10 minutes to find him.  They do take forever to get your car though.. so you should call ahead of time if you need your car (about 20 minutes).

The rooms were pretty spacious.. beds were okay.. bathroom was a bit small but okay.  The service was good.  I had complaints of the fact my fridge broke the first day and was not fixed... my room also wasn't cleaned the second night... they knocked off some money from my incidentals.

Still.. not a hotel I would return to.  I think I prefer Back Bay area better... Westin is probably my fav in that area.

01/11/12 | Link | Rating: 3.0
70. Virgil H.
I have stayed at this hotel on several occasions always good.  Room is spacious, clean and comfortable.  The only issue; Thursday night, worked all day, went to dinner with associates.  I arrived back at the hotel around 10 in the evening and the bar had a live band.  I was staying on the 5th floor and it sounded like  the band was on my floor.  When you check in ask if there is a live band and if so, ask for a high floor

26/10/14 | Link | Rating: 4.0
71. Josh C.
Great hotel for the price

I will start out by saying I got a great rate at this Hilton (sub $100) which may skew my review a little bit. However, I think at even up to $150 would be a reasonable rate.
The parking was $45 dollars which I had heard from others staying nearby is the standard hotel valet rate that they also paid. Wifi should be free at every hotel these days but it was an extra $15 had it not been comped due to company booking.

My stay was excellent. The room was spacious and clean, the bed was comfortable, and the shower was hot. Really all I needed for a one night stay. The 40" inch TV at the end of the huge room definitely could have been a bit bigger, as it looked tiny from my bed.

This hotel meets the Hilton consistency standard and I will definitely stay again on my next visit to Boston.

26/03/13 | Link | Rating: 4.0
72. Darla A.
OK, let me start by saying, I heart Hiltons. While they may not be the the Ritz, which is far to expensive, they are generally higher end properties with the best loyalty program (IMHO), nice amenities for their Hilton Honors members, AND they provide free bottled water in members rooms.

This one was no exception. For a rather large hotel in downtown Boston, it had a very personal feel. The staff was friendly. The bellmen remembered what I was doing and asked how it was the next day.

The room was perfect & clean, right down to down pillows I requested, in advance of my arrival, being in the room ready for me; the 100% cotton sheets and duvets; comfortable beds; terry cloth robes; and effortless service from the staff, with a smile.

I wanted for nothing, and when I did, my needs were met almost instantly. There was no wait for a taxi, a Starbucks close by, AND checking in and out was a breeze.

I was here on business, so I did not have much chance to enjoy any of the amenities. and was either a hostage working in my room, or offsite for business meetings.

It was a comfortable, quiet, effortless stay... no noisy halls, no room that is too hot or too cold; no unwanted visitors; no smoke, no bad service. So while my stay may have been unremarkable, that is exactly what I want when traveling on business...

21/10/12 | Link | Rating: 4.0
73. Clarke M.
I work in Boston and this is my company's "preferred" hotel. Once in a while I stay if I'm getting in late from out of town. Every time I've stayed it's been great. Friendly staff, quick & easy check in, very nice rooms, convenient location. The rates can vary a lot, luckily I can expense it... but I've seen king rooms from $180 to $400...
My one complaint is that they charge for Wi-Fi unless you're a higher-level honors member. Really? I have to pay for Wi-Fi? These days that's like charging extra for toilet paper... come on now.

Overall it's a great hotel, so if you get a good rate, stay here and you'll be walking distance to everything in downtown Boston and even the north end.

16/12/13 | Link | Rating: 5.0
74. Chante R.
Located in the heart of the financial district - near everything..which can be said about pretty much all hotels in the area to be honest. But what I loved about this place was that it is literally was near quaint eateries that I would've gone back to more than once if I had more time - which is a good thing after a few glasses of libations have gone to your head.

The hotel was average (very clean) and didn't stand out as being more than awesome but Its a hotel for goodness sake.  A place to rest your belongings while you frolic in one of the coolest city's ever. The staff are friendly and helpful - especially when we were lost.

I only wish that the decor was a bit updated like the newer hotels but with a restaurant/lounge on the first floor and a DJ/band playing the classics while you nosh - I'm keeping my minor complaint to myself.

05/05/13 | Link | Rating: 5.0
75. Edward G.
This is a terrific hotel with a great location for its price.  After researching many properties from Downtown to Back Bay, I found most of them were out of my price range or booked.  I found the Hilton D/FH was centrally located to things we were planning: Union Oyster House, the ICA in South Boston, North End dining, and near the T, so we could get to the museums in Back Bay/Fens.  I also liked that it was in a beautiful older building.  Even though it's not specifically in a hoping neighborhood, there is a good selection of pubs nearby, and it's own Nix's Mate is a terrific dining spot.  
Once booked, my wife called ahead to plan a surprise for our anniversary.  The concierge, Joline, connected with her right away and helped her with flowers and balloons.  Joline also promised to book us in the finest room in our category and said they would upgrade us at  no charge if a finer room opened up.  Well, the room we got was not an upgrade, but it was spacious and well appointed.  It was a corner room with a view of a tower and the cable-stayed bridge to the north, and another historic building to the south.  The flower arrangement was gorgeous and the staff all signed a lovely card, making us feel welcome.  
Room service had a great selection of dishes from the restaurant, including polenta fries and french fries with truffle oil and herbs, a rich New England clam chowder and a tangy tomato soup.  We were very happy with the service, cleanliness and caring nature of the staff.  I would recommend it without hesitation.

22/10/13 | Link | Rating: 4.0
76. Bill T.
Siiii-lent night!
Hooo-llly night!

Okay, considering I was staying in this hotel, there wasn't much holy about it, but my room was dead quiet and I slept like a baby!  Meaning I slept soundly, not that I woke up every two hours crying and soiling myself.

Anyway, back to the hotel.  I always stay at Hilton properties and this is a nice piece of real estate.  This place has a lot to recommend it but it sometimes misses the mark.

Good stuff:  Great location!  Easy to get to T stations, Aquarium, Freedom Trail, Seaport, Fanuiel Hall.  South Station is a 9 minute walk.  Super comfy beds and pillows.  My room on 14th floor was super quiet.  Great gym (see pics).  Nice enough staff.  Good elevators.  Very clean.

Bad stuff:  This place is mad expensive.  You don't get much for being a Hilton Honors gold member, except for breakfast and the "free" wired internet which worked about 45 minutes out of each hour.  It was wired, how did it keep losing the connection?  Plus, the restaurant where they serve breakfast is a train wreck...we're talking on the scale of an orphans & puppies train wreck, not a wreck where all the passengers are convicted felons and everyone is like "meh, no great loss". (see my review of Nix's Mate.   yelp.com/biz/nixs-mate-b… )

If you've got the cash, this is a nice place to stay.  It's a Hilton,so you know what to expect.  If you'r a cheapskate and expect prices like at the Motel 6, well, then you're just an idiot.

06/06/12 | Link | Rating: 3.0
77. Matt G.
Horrible, do not stay here, so many other choices and this one is so over priced for what it's worth. Rude staff, no view, and most importantly no central air so if you want heat and ac in the same day your out of luck, not what I expect for 300 dollars a night. Most disappointing hotel ever. Would not recommend to my enemy.

28/07/14 | Link | Rating: 1.0
78. Joy E.
Great location, super comfy bed, check in was quick and efficient, Peter Thomas Roth toiletries, plenty of fluffy towels, full sized hair dryer, for less than any hotel in the area, all made for a comfortable stay, a good night's sleep and a great experience!

07/03/14 | Link | Rating: 5.0
79. Cindy C.
Was here for a girls weekend. Never been to the Boston area so we picked this location for its proximity to do downtown and the freedom trail. This location was ideal. We flew into Logan, took the subway from the airport, which was about 4.75 one way and only two stops from the airport on the blue line. You get off on aquarium and the hotel was about 10 min. From the aquarium/wharf area. This was walking!

The hotel is small, they have a restaurant on the property, Nix. No concierge lounge for diamond members, had breakfast at the restaurant, it was okay. Have a small area in the lobby with 3 computers, a small library area, and a gym.  

This location is close to Fenuil Hall, Boston Common, the ferries at the wharf, north end and chinatown. We did the freedom trail in one day on our own and walked the whole trail. The staff at the concierges was very helpful with directions and information in the area. We even took the ferry to salem.

You have to try the lobster roll it is amazing!

16/08/14 | Link | Rating: 3.0
80. John M.
Seemed nice at first. Nice staff and well appointed interior.

Then: morning construction and a dude who knocked on my door every hour starting at 6 am.

Sucked.

11/03/14 | Link | Rating: 1.0
81. Derrick W.
This was a good Hotel.  It all started at Check in.  The Valet and Bellman were very friendly.  Over whelmed because it was busy at check-in time but very welcoming.  We were early (2:00) so we asked if they could notify us when the room was ready.  They called our cell phone.  Not un-expected but rare to be honest.

Entire staff was friendly.  Service, excellent.  The service was friendly in a real sort of way.  Offered directions everyday at the Valet, walking directions and never had their hand out.  Stayed at a Hilton in Chicago and it was TERRIBLE.

This location is very good if you want to walk / take the T to almost everything.

Rooms are BIG! for Boston, all you HATERS stop whining, it's East Coast!

Good people at this Hotel.

Dunkin around Corner and Dooley's is up the street.  Bonus!

Throw a stone to Quincy Market.

11/08/14 | Link | Rating: 5.0
82. Emily H.
Don't come if you are a federal employee.  I showed travel orders which clearly showed I was on federal government assignment, plus my badge, and was told it wasn't enough for tax exempt status.  I then made a special trip back to present the form people from my office have used for years on Boston, and was refused again.  They insisted on 100% typed and signed by a supervisor on letterhead.  They said I could fax this in later, but now I won't have a valid receipt for when I am actually given time for my expense report.  It's a giant inconvenience that no one else from my office went through at other hotels with the same form that is on agency letterhead.  I didn't stay with my other colleagues at the Fairmont because I'm a Diamond member.  Now I guess I'll take the points loss in the future.  Everything else was fine, though breakfast is crazy expensive.

16/01/15 | Link | Rating: 2.0
83. Marcia B.
Excellent location and nice, spacious, clean rooms!  Walking distance to Faneiul Hall, the marina, and the North End.  Convenient to ferries if you don't have a car and want to do something other than a taxi.  Staff was very attentive, too!

05/10/14 | Link | Rating: 5.0
84. Beth V.
Great location!  Can walk to everything you could want. Staff is great and accommodating (which is all you need in a hotel)

20/12/14 | Link | Rating: 4.0
85. Lindy B.
OK...let's start with, I'm comparing apples to apples.  I'm not comparing this hotel to a Ritz, Nine Zero or the like, this is a Hilton, nice, clean and close to everything.  I don't know where anyone gets a one or two star for this type of hotel in this location.  And yes, we are Diamond Star Hilton people, but from what I've observed, all are treated equally at the desk and by the staff...so let's get on with the review, shall we?

Our check-in was done efficiently and flawlessly.  Chris, the doorman, asks for you name when you arrive, and he remembers it each time you encounter him.  "How are you Linda, can I help you find anywhere you might want to go?"  The maid service cleaned the room well, and although the room does not contain the newest of everything, it is clean and well maintained.  Another nicety is they come by in the afternoon with a cart, filled with coffee packets, tea, water, bags of ice, and ask if you need anything...then give it to you.  Is this a service just offered to Hilton guests with status?  IDK, maybe.  But that is why we stay at the same hotel, to get status and the service that goes with it.  

I do have to say, the complimentary breakfast is not really all that complimentary.  I mean you can get "continental" with your voucher, but if you want anything hot, it's an extra $10.00 and I could probably get breakfast anywhere for about that.  On this day, the omelet making cook was not to be found, so I ended up paying $10.00 for my bacon...and when I mentioned it, it was not taken off my bill, so I'm going to put that out for management to consider.  Maybe your people are not empowered to make those calls?  If not, give them the ability to adjust the check.  If they already are, shame on the manager of the breakfast buffet for not doing so.  

But as they say, location is everything and this is a great location.  Walkable to many historical sites and the harbor, you know the one, where they had a little tea party?  

LindySez:  I'm sure you could pay more, and get newer, but overall...I'm going here.

18/09/13 | Link | Rating: 4.0
86. Ray P.
Stayed here before; great hotel.  I'm a diamond member and trying to book four rooms the latter part of October at the government rate... I guess that is meaningless.  Good hotel, but the inability to honor the rate seems off...

05/10/14 | Link | Rating: 2.0
87. D E.
Convenient location. Chris the doorman/ valet makes you feel welcome. Great start.The hotel is showing age as others have posted pics. Room was comfortable though. It had a refrigerator for all the meal leftovers and Haymarket items. In room coffee maker didn't work and no complimentary coffee as Hampton Inn has.

29/03/15 | Link | Rating: 3.0
88. Stefanie O.
The staff is so attentive here - we were on a red eye and they allowed us to check in at 10 so we could shower and have basically an extra day.  

The rooms are large and they have such comfy beds and pillows.  A lively hotel bar that would be great for business travellers, but also fun for the regular hotel go-er.  

Love staying here!

16/06/14 | Link | Rating: 5.0
89. Kevan W.
Nice hotel and room but failed in the one area where a hotel shouldn't---the ability to sleep. Way too noisy outside for much of the night and then construction starts at 7am. No mention of construction when I booked. No mention when I checked in. No notice in room. Just one awful night's sleep. Not the way to get a return customer

10/04/15 | Link | Rating: 2.0
90. Brandi C.
Generally, this is the hotel that we stay in when we come to Boston. The room rates are reasonable, the location is excellent, and if you're an Honors member, you get free in-room Wi-Fi.

The staff has always been friendly enough here, and the rooms are clean, good sized, and very comfortable. The beds are soft, the water pressure in the shower is amazing, and the towels are nice and large. I generally do some work from my room during the day, and the housekeeping staff are nice enough to actually honor the "do not disturb" sign, so I don't have to worry about someone trying to service the room unless I actually need/want to have it done. (I have been in plenty of hotels where the do not disturb sign is ignored, so I feel like this is definitely worth a mention!) The rooms are also nice and quiet - you get a little bit of outside noise leaking in from time to time, but generally you'd never know you were right downtown unless you look out the window.

Also, as I mentioned above, the location of this hotel can't be beat. Right in the heart of the Financial District, there are good pubs and restaurants literally within steps of the front door. It's also a short walk to T stations, Faneuil Hall, Boston Common, the North End, etc. Basically, you can easily get to anywhere you want to go in Boston from this location.

I am definitely a fan of this hotel, and look forward to staying here the next time we're in Boston. It really offers everything I need/want in a hotel, and I have no complaints!

27/01/14 | Link | Rating: 4.0
91. Sharon Y.
Nice hotel in a nice location, though I had forgotten how small the rooms are on the East Coast. Conveniently located near the Seaport World Trade Center, where I was attending a conference (only a 20-minute walk along the harbor). Some nice amenities here - two complimentary bottles of water a night, bathrobe, in-room fridge. Wi-Fi was $15/night unless you had Gold or higher status.

Minor downsides - the bathroom is on the smaller side, no vanity mirror, and the tub is on the smaller side - even with the curved shower curtain rod, the curtain was constantly blowing in towards me and impinging on my space. After I checked in, I realized that my bathroom was missing shampoo - called the front desk and they immediately sent someone up with several bottles of shampoo.

Would definitely stay here again.

03/05/14 | Link | Rating: 4.0
92. Jessica R.
Stayed here for one night December 5th 2014 in what was supposed to be a suite....at the hilton you expect top notch quality and this was not the case. Black mold on bathroom ceilings, broken wood under sink, ripped and frayed carpets in the living room. Ordered 30.00 room service where hidden fees and taxes made it 50.00 for soggy dripping wet pizza and two burgers the size of a clementine. When I called to address my concerns I was emailed and told I would be issues a refund. Instead of a refund for 365.00 they took out an additional fee and charged me 626.00 from my account total. After three days of conference calls and false promises to get me my money back I had to file a merchant dispute through visa against the hilton. Clearly that worked because my money was back the next day. Completely unprofessional ways of doing business. Won't be back. I'll add photos.

15/12/14 | Link | Rating: 1.0
93. Juan M.
The hotel is right in the middle of one of the busiest areas of Boston, which is great for dining, and seeing the sites! Everything that you could need to get into the spirit of Boston is all within walking distance, including historical sites. You never need to call a taxi or take the subway.

I was also really surprised at the size of the room. I asked for a King Suite, and the photo on the website did not do the space justice. It was more then large enough for two people. However, the furniture was a little sparse: a bed, television, and couch for a suite. There was enough room to add in a table, chairs, and another bed. It was that large! So decorating could use some work at the hotel.

But as a whole, the staff members were polite and accommodating. The hotel was in good condition. The location is what makes this spot worth while.
Room Tip: Book early and in the off-peak visiting seasons for better rates.

27/06/14 | Link | Rating: 4.0
94. Sandra T.
Checked in here for two nights after being in the back bay for a couple nights.  We called them a day ahead and asked if it were possible to be put on the list for an early check-in.

Arrived to the hotel around 1:30 and not only were we able to check in early, but they upgraded us to the king suite!  Lucky us.  Our room had a separate living room with a dining table on the side, two big screen tvs (one in living room, one in bedroom), a "kitchenette" with a coffee maker and sink, king size bed and desk in the bedroom, and a nice washroom off on the side.  It also included a safe and mini fridge.

The room was very spacious for the two of us and was very comfortable.

The location was great as it was a short walk away from Quincy Market, Faneuil Hall, and the harbor.  Like I said, we had already spent a couple nights in Back Bay so we never had to make the trek down Newbury st for shopping.  Also to mention, this hotel isn't too far from the shops on Washington street.    Worth to check out!  They have H&M, DSW, Footlocker to name a few.

The only really downfall was that they didn't offer free wifi.  It is free if you're in a honors program with the hotel or if you want to pay daily.  Another downfall was that we left a dirty cup in the sink and the cleaners didn't replace it with a new one after the first night.  Oh well.  Generally, a really good experience because of the upgrade.

29/06/14 | Link | Rating: 4.0
95. Patti H.
The best thing about this hotel is the location.  Otherwise there are very few amenities available here.  We booked our room 12 weeks in advance and the day before we arrived we received an email confirmation with a different room than was reserved.  I called 3 times before I could speak to an actual person and she said they must have sent out an incorrect email.  She did send an updated email with the room we reserved.  However, when we arrived at the hotel the gentleman told me there was a problem and we couldn't get the room we reserved.  I told him I had confirmed it the day before and he said he would have to "talk to his supervisor".  He did come back and give us the room we requested but he had an attitude about it.

We booked the King Deluxe. The room was okay, nothing special.  It was set up for business travelers, not couples or families.  There was one night stand and one robe.  The robe is a nice touch but there were 2 people in the room.  Also, the refrigerator is a welcome amenity but there wasn't a microwave anywhere in the building for guests to use. We had delicious leftovers that we would have enjoyed eating but we couldn't because there wasn't even one microwave in the lobby.

The website says there is a store on site but all I saw was a corner with a few items.  No pricing, no information on why it was there and the front desk ignored me when I went in the area.  

This is not the hotel for families.

27/04/15 | Link | Rating: 3.0
96. Elaine L.
Second time I've stayed here and a wonderful location... you're walking distance to some great shopping, eating, drinking, and sight seeing!

Not even a 5 min walk to Faneuil Hall, 10-15 min walk to the Boston Commons, 30 min walk to the USS Constitution, and everything in between!

The hotel is clean, staff friendly, and rooms accommodating. You get a lot of bar noise from the streets on weekends, but still makes for a great experience. Room service is mediocre, but there is a restaurant/ bar on the main floor if you need a bite and can't leave the premises.

04/05/15 | Link | Rating: 5.0
97. Cecille R.
4.5 stars

My husband and I had a nice, comfortable stay at this hotel while visiting the Boston area. It's smack dab in the middle of everything and maybe 10-15 minutes from the airport which was a plus.   I was  informed we were staying in Boston's Downtown/Financial District area and , lucky for us, there was plenty to do within walking distance (yes, bring sneakers).  We visited Quincy Market and Faneuil Marketplace several times and ventured even further, all by foot.   There are always taxicabs outside if you need a quick ride to a destination. I only used it once to get to Newbury St and it was probably a 10 minute drive-- about $15 I think.

The hotel lobby was very swanky if you ask me. And busy. There was some sort of convention in town so it was obvious that a lot of businessmen stay here.  We were lucky enough to book an oversized deluxe room with a king bed. The room was massive. Not the kind of living we are used to but could get used to. The ceiling was super high, there's a desk area if you have work to be done and a sitting chair to watch television on a 42 inch HDTV! You definitely know you're in a nice hotel when you can barely hear the noise from the hallway and next door. The bed was super comfy. I'm very picky when it comes to hotel bedding but this hotel put me at ease.  Very clean and comfy.

There is a restaurant connected to the hotel that always seemed to be busy. It looked like it had a happening nightlife. If that's not your speed, there are plenty of restaurants in the area to venture to and all by foot! We didn't take the T during this visit but I was told it's easy to get to from here.

The only downside is that the wireless internet isn't free except for HIlton Gold and Platinum members(my husband is Hilton Silver).  So we ended up using loads of data on our cell phone. That's crummy.   They do have a business center downstairs next to the check in desk if you want to avoid doing that and browse the internet, check email and print boarding passes.

Yes, this place is pricey but you really do get what you pay for. Check hotels.com for the best rates!  There were no long commutes when sightseeing because we were in the middle of everything. Aside from the (lack of) wireless internet, I would totally stay here again. The staff was very friendly and the accommodations reflected that.

02/12/14 | Link | Rating: 4.0
98. Eric M.
Just an okay hotel. Pretty expensive parking rates. The housekeeping service is exceptional and the staff is friendly. It's in a great location, and there are lots of local bars and restaurants are near by.

03/04/15 | Link | Rating: 3.0
99. Matt T.
Ok location downtown and in the general area of Faneuil Hall, but not next to it. Highlight was the doormen, both entertaining and helpful...but not getting a complimentary upgrade despite being a gold member disappointed me right away. The continental breakfast was more disappointment...I've had better at a 45 dollars a night Clarion Inn.
The room itself was clean and comfortable, albeit a bit small. Overnight valet is 49 a night.

22/03/15 | Link | Rating: 2.0
100. Mike C.
This is the first time we have stayed at this hotel and in Boston. We had the options of taking the Blue Line subway or taxi to the hotel from the airport. The Blue line is about two stops from the Airport Station to the Aquarium Station. The Aquarium Station is about a 5-10 minute walk to the hotel. We decided to take a taxi and it took about 20 minutes ($30.00 including toll) to get to the hotel. You may want to take the train during rush hour as the trip time and cost will increase.  If you don't need a car, don't rent one as all the area attractions are nearby and walkable. Valet parking is available as there is no self-parking at the hotel.

Hotel
Pro:
Staff is friendly and professional
Hotel offers online check-in as it made it very easy when I arrived at the hotel to check in.
You will need the access card to use the elevator.
We had a one bedroom suite. The furniture and décor is modern.
Bathroom is big and clean.
There is a gym in the basement.

Con:
There is no Executive/Concierge Lounge.
There is no swimming pool.
Hotel restaurant is under construction. Dinning is being served in their meeting rooms.

The hotel seems to be centrally located to the nearby attractions.

Chinatown: 10 minute walk
Faneuil Hall Marketplace (Quincy Marketplace): 5-10 minute walk
New England Aquarium: 5-10 minute walk. Many of the bus tours start near the Aquarium.
Boston Tea Party Ships & Museum: 10 minute walk.
Boston Children's Museum: 10 minute walk and near the Boston Tea Party Ships & Museum.
Merchant Restaurant: 7 minute walk.
Union Oyster House: 10 minute walk.
Boston North End Neighborhood: 10-15 minute walk. Lots of Italian restaurants.

Overall, I would definitely return to the hotel because of its approximately to the nearby attractions and its accommodations.

01/12/14 | Link | Rating: 4.0
101. Erin D.
This hotel cost me 40,000 points for the night, which is pricey, but the location is key. Although the name states "Faneuil Hall," you should note you're about a 5-7min walk from Faneuil Hall, not directly across from it (e.g. Westin Union Square location in San Francisco's RIGHT next to Union Square). Still, not bad.

As a diamond member, I was upgraded to a larger room, which was nice. This is also why I don't recommend pre-checking in online - you never know if you'll get something better upon arrival! There's no executive lounge, and you only get a free continental breakfast (or $10 credit towards an entree), which is why I am only giving three stars. I have been to Doubletrees (also within the Hilton chain) where you typically get a full, free breakfast. There is no full, breakfast buffet (only a continental buffet), so if you're short on time, take note. The continental breakfast buffet is pretty pitiful - cereal, pre-made pastries, toast/English muffins, yogurt, etc. In contrast, the continental buffet at The Luxury Hotel (SPG chain) in San Francisco has lox, as well as the Doubletree Executive Lounge in Columbia, SC.

The valet guys and doormen though are really great! They're helpful with information and when they tell you it'll be 15-20 minutes, it's more like ten minutes. My friends who didn't stay at my hotel decided to leave their luggage so they could visit Quincy Market. The valet guy escorted them to the bell hop on the other side of the hotel, which was very nice of him!

Valet parking's $49/night, but that's still cheaper than round trip cab fare to/from the airport. You also have to remember downtown hotels in general tend to be expensive, and Boston's among the priciest downtowns for hotels (like NYC, Chicago, Seattle, Portland, etc). I would probably still stay here again because of the location, as you're also not far from the North End (gotta get a cannoli and pizza!)!

04/01/15 | Link | Rating: 3.0
102. DZ A.
Also be sure to double check your bill prior to check out. We had a $49 per day valet charge & no car!

11/04/15 | Link | Rating: 1.0
103. Will T.
What possible purpose can charging fifteen dollars for wifi serve other than to put customers noses out of joint and make the hotel seem petty and cheap?

I've spent almost two months touring the US, staying in Hampton inns and they don't charge for their wifi.

Hotel is nice and all, but this is 2015, charging for wifi is like charging for tap water.

21/05/15 | Link | Rating: 1.0
104. Chris B.
I have to be honest and admit I lived in Boston for 4 years and yes I should know better than to stay downtown in the tourist trap area. That being said I was coming in on a late flight from Europe and needed somewhere to sleep for a night so I just used points. It was close so don't judge me hahahaha.

I stay at a fair amount of hiltons for work and usually find them good for my business purpose.  This one is pretty old and outdated and could use a refresh. The state of repair isn't great either. The shower curtain rod was rusty and when I did my normal bed bug check I found a sheet of plywood under the mattress which I think is odd  also 50 a day for parking is pretty excessive when there's so much parking right down the street but I didn't feel like driving after 9 hours on a plane

So if you visiting Boston check google for parking you will save a ton actually I think Logan parking is cheaper than here lol

10/01/15 | Link | Rating: 2.0
105. Ali A.
Loved my stay here. Location makes it easy to get everywhere and the charming doorman get you a cab at the drop of a hat.

For a Hilton it is more like a boutique hotel. Everyone is welcoming. Rooms perfectly appointed and wonderfully clean. Comfy beds and pillows.

Best thing is it is quiet! Great nights sleep every night. So rare in most hotels ironically enough.

Great bar. Pubs on every corner. Great breakfast too.

Stay here. You won't regret it and I will come back next trip.

18/03/15 | Link | Rating: 5.0
106. B B.
Location is great for business travelers and tourists. Just a few blocks to the blue line to the Airport and the Quincy Market. Easy walk to downtown shopping. Nice two-room suites, many with interesting views.

Now the down side: 1) The restaurant. Breakfast took over an hour, and it was nearly 10 minutes from when we were seated until we were greeted by a waiter--and another 10 before coffee appeared. Each delivery of food came with an apology, so he knew something was amiss, but did nothing about it. The restaurant has mostly "high top" tables, at which one must perch on a stool, or coffee tables, around which one sits and tries to eat without spilling. Not well thought out or managed. 2) Construction. We were first given a great room with a great view. A piece of paper left on the dresser was the first indication that the hotel was under renovation, and we might experience some noise starting at 7 a.m. We explained that one of us came from California, and 7 a.m is 4 a.m.--and thus unacceptable. We were given another room (smaller, lesser view, and the sink is in the room instead of the bathroom). No break in price, no apology. Here's the rub: we are disturbed at 7 a.m. every day. This place is being renovated all over. They have not closed entire floors, as quality hotels do--sometimes including a floor above and a floor below. No, they are simply renovating upstairs, next-door, and across the hall. Free wifi does not compensate for this. At over $500 a night, we anticipated rest and quiet, not circular saws and hammers. They should be ashamed.

Valet parking is also $50+ a night--a price that would be considered high in midtown Manhattan.

You can do better.

08/04/15 | Link | Rating: 2.0
107. Pete W.
I had a decent sized room for being in the middle of a major metropolitan city.  The view was decent but, its a city so there are some obstructions.  

The best thing this hotel has going for it was the location, there is a lot to do and see within a few block.  Bring a pair of sneakers (go when its not 20 and windy) and see the city.  

I would stay here again

03/04/15 | Link | Rating: 4.0