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Hilton Boston Logan Airport in Boston, MA

Hilton Boston Logan Airport in Boston, MA

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Company Info:

Rating: 3.53

Address: 1 Hotel Dr, Boston, MA, 02128

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    Comments (129):

    1. Wesley J.
    Overall, a nice stay.  The room was clean, everything worked, the staff was friendly and they even provided chocolates on the pillow.  Good value and great location.

    11/05/08 | Link | Rating: 4.0
    2. Karne N.
    Stayed here at either end of our trip - used points so no cost!!  Loved the convenience factor as described in earlier reviews.  Had great service from everyone, particularly Shirley at the front desk.  Allowed us to check in early so we could get some sleep after taking the red-eye (sooo appreciated!).  The shuttle is wonderful - gets you to the T and to the terminals or rental car companies.  Couldn't have asked for a better way to start and end my trip.

    28/06/09 | Link | Rating: 4.0
    3. E M.
    room was nice with a plasma flat screen, but at $272 after taxes, i felt like it need to come with a happy ending.  had dinner for three at the pub, which was decent, the bill was $81 and change, i tipped our waitress $13.  shuttle service was spot on and about 5 minutes to the terminal.

    13/08/08 | Link | Rating: 3.0
    4. Gregor M.
    Great location for quick trips to the Boston area, situated beside Boston Logan Airport. The staff is friendly and accommodating, and the rooms are clean and comfortable. They also have a nice gym, which is great after a full day of flying! Restaurant / bar on site for late night snacks.

    31/07/08 | Link | Rating: 4.0
    5. J W.
    Great place for our last night in MA. Hotel has great access to the T so you can go do all your site seeing, dining and shopping. Rooms are very comfy and stylish. Views of the city are fab. We had an 8am flight back to LA so this place couldnt have been better.

    18/08/08 | Link | Rating: 4.0
    6. Mark D.
    Pretty typical of the Hilton chain and easily walkable from the A terminal at Logan Airport through their skywalk system.  Didn't have any problems with noise and I didn't get a chocolate on my pillow, but the flat screen TV was nice.  Service was good and the shuttle to the terminals and train station were dependable.

    28/05/08 | Link | Rating: 4.0
    7. Dave M.
    I want to like this hotel but they did a lot of small things wrong.

    The appearance of the hotel is quite nice and the staff seems very pleasant.  The beds are very comfortable and the rooms are clean.  They've even tried to introduce a nice sense of style into the rooms.  Big picture = A

    Yet, we arrived into Logan at 1am and had to wait half an hour for a 2 minute shuttle ride, and that was after three calls to get picked up.  At call #2, we were told the driver was definitely on his way but 15 minutes later no van.  We would have walked except they told us that we couldn't get to the hotel by walking.  

    Went to use the gym, which looked very nice, only to find that the equipment is unreliable.  TV on the stairmaster constantly cycled channels; other units did not seem to want to start the exercise program.  Unfortunate.

    Then went to bar to get take-out food - hey, we can't order takeout from the bar.  Let's check the room service menu - hey - $17 for a salad, not to mention the 15% gratuity, 3% "administration fee", $3.50 in-room dining fee and 5% tax.  Sigh.  

    Small things = C

    I'm going to focus on the part of my experience related to sleeping, which was great.  Everything else, not so.

    26/05/09 | Link | Rating: 3.0
    8. Tracey W.
    Well, Aimee mentioned that we stayed here the first night in Boston.  I think I'd have not been so bad off if I hadn't been fighting with allergies because SOMEONE had some horrible perfume on the plane.  Admittedly, I tend to be sensitive to things like that, but I took my allergy meds!  (again, allergies suck!)  Nonetheless, I appreciated the fact that they got us in a little earlier than standard check-in time.  I promptly took Benedryl when we got to the room.  I totally knocked myself out.  I woke up for a brief time (long enough to tell Aimee that I wasn't going out), ordered some room service (a tad pricy) but I was totally impressed with the fact that a member of the wait staff recognized me from one of the other wedding events.  Said he looked forward to us (Aimee and I) returning to Boston...I am SO ready to go back!

    04/12/08 | Link | Rating: 4.0
    9. Colin H.
    I don't mind spending upwards of two hundred plus dollars for a nice hotel room once in a while... And this is a nice hotel. Clean and comfortable. But I expect quality for such money and you are just not getting your money's worth at a Hilton, especially one located at an airport, isolated from any other commercial options. The hotel seems to take advantage of the fact that you cannot  just pop out quickly for a bite to eat (especially if you have no car with you--which seems to cost an additional $50 to park) by overcharging for the simplest things. Now, we are not just talking about the pricey pub ($15 for a "just ok" burger), that is to be expected. But a breakfast of a coffee and a bagel cost me $8. When I asked for it toasted, I was greeted with a surly attitude and 30 seconds in the microwave. And the bagel was chewy. In the room: no fridge, a tv with terrible reception, no microwave, not even a dresser. I guess it is convenient for airport traveler, pilots, etc., but for the rest of us, go downtown. This place sucks, is boring, and not worth the price.

    12/08/11 | Link | Rating: 2.0
    10. Adam L.
    This Hilton is like most I've stayed at.  Clean room, comfortable bed, but with pretty much everything extra, well, costing extra.  One particularly egregious cheapskate-ness I noticed was that they charge you for an extra little toothpaste or cheapo disposable razor... you know, the sort of thing that 99% of other hotels in the world gladly offer their guests for free.

    Internet access, of course, also isn't free.  I want to know why do the "cheap" hotels like Best Western and such all offer free breakfasts and free wireless... but "four star" [sic] places like Hilton charge extra (and usually a LOT extra) for practically everything.

    At least, in this particular Hilton, the gym was free and included a reasonably clean and enjoyable hot tub and pool combo.  And you can't beat the location of this hotel for airport-convenience; it's literally a 5-10 minute walk from one of the terminals (or you can take the free shuttle bus if you're feeling lazy or bogged down by a bunch of bags).

    Downside of that location?  Well, unless you take the T into the city, you'll be bored out of your mind and far, far, far from any decent restaurants (disclaimer:  I didn't try the hotel pub or restaurant, but I'm always suspicious of those).

    Lastly... I do have to express some pleasure at getting a damn good rate for this place via Priceline.  $71 (plus taxes, fees) for a room that normally cost more than $250 a night, from what I can tell.  Definitely a bargain!

    15/09/06 | Link | Rating: 3.0
    11. Danny K.
    I was meant to stay in the Hilton in Dedham and my company messed up and put me in the Hilton Logan Airport instead.

    I must admit it is a very classy and beautifully decorated hotel with a huge , open lobby with two restaurants and a cafe. One restaurant is meant to be pub-like while the other is a proper restaurant and thus priced like a proper restaurant in an airport Hilton...in Boston ( a bit steep!).

    The hotel is perfectly located in terms of being close to the airport as it is literally a skybridge walk away from the terminals. Unbelievable how close it is and how little noise I heard from the planes. Well done on the super thick windows. If your room is in the front of the hotel, you will no doubt have a great view of the city. Really nice at night.

    The rooms are immaculate. As Brian B. said, the duvet and sheets are of ultimate quality and provide unmatched comfort. You really will consider reading the catalog in the room and possibly buying the bed set when you get home. The 32" HD plasma is a great touch and makes TV viewing a bit more enjoyable. The room was very clean and made me feel very comfortable.

    Just like every other Hilton in the US, however, anything beyond the room seems to cost extra. Parking was a whopping 28.00 a night for self park and 35.00 for valet. Unreal! I guess they have to stop people from leaving their cars there and going to the airport, but they could always give their customers a card to get in and out of the parking lot.

    At 270 a night plus tax and parking, I'd definitely say this is a more business-trip oriented, expensable, hotel. There aren't any places for food nearby unless you head to the city which is kind of annoying because after the tolls and parking you pay there, the meal pretty much doubles.

    If you are looking at a Hilton in Boston, check the Hilton Dedham or even the Hilton Woburn. They aren't terribly far from the city and they are more reasonably priced than the Hilton Logan Airport.

    18/09/07 | Link | Rating: 4.0
    12. Jennifer G.
    I had a couple of events at this hotel during our wedding weekend and both were great. We had a casual mixer type party so that our wedding guests could have a chance to mingle and get to know each other since it was kind of a small group and a lot of people traveled from out of town for the wedding. We had the Hilton provide food for the guests and a cash bar. Dana worked with the chef to come up with an amazing menu for us. We had chicken skewers with 3 or 4 dipping sauces, an amazing cheese and cracker display, crudites in a martini glass with ranch dressing, and a strawberries with whipped cream and sauces also in martini glasses. The pricing was competitive and everyone was wowed by the quality and quantity of the food. The room was just the right size and everyone really enjoyed it. We were supposed to go from 8-10pm but at 10:30 they hadn't kicked us out yet which I thought was pretty nice. They hadn't even reminded me that our time was up so they get an a+ for service :) We also had a Sunday breakfast here that was a big hit. We were in a large room and reused the flowers from the reception at the Hyatt the night before so it looked amazing. The food was delicious and I'm not even a breakfast fan. They offered complimentary parking for my guests that drove to attend the events also which was really nice. I would definitely recommend them if you need to have a meeting or event close to the airport.

    03/11/08 | Link | Rating: 4.0
    13. Lisa K.
    Definitely a little pricy, however for the conveinence alone it is well worth it! The staff is extremely friendly and the beds are so comfortable! It was the perfect retreat after flying in from Europe! I highly suggest it if you just need a spot for the night.

    30/10/08 | Link | Rating: 5.0
    14. Bill G.
    Very disappointed with the actions of several staff members. A staff member took my companions phone from her room, (had to disconnect it from the charger), then security, the front desk and the manager all said it was our fault, it didn't happen, then became abusive when we asked for their names so we could write an accurate report for our company... I felt like I was on the playground in Jr. High School again...

    01/09/11 | Link | Rating: 1.0
    15. Joel K.
    when you have those early morning flights back to the left coast, it is the place to stay and needless to say is like most other airport hotels - food is OK, service is good, and the rooms have a nice view & it is 5 minutes from the terminals ... need I say more?

    01/01/12 | Link | Rating: 4.0
    16. Jasmin F.
    There was nothing spectacular about this hotel. I therefore do not understand why I had to pay $199 plus tax for a one night stay after I got off the plane around midnight.

    Oh and they promote they're connected to the airport and how convenient, yada yada..... but reality is, I walked about 3 miles in heels with huge suitcases to get there. Seriously, 3 elevators, across one bridge, through 2 terminals (with poor signage). This was after a long flight and I was grumpy so maybe I am dramatizing a tad...

    03/01/08 | Link | Rating: 3.0
    17. Michelle D.
    My Husband and I have stayed at this HIlton when we have an early flight out of Logan--like Bob did this morning. The room is very quiet and large and the bathroom pleasant.  However, it was a long wait to check in even for HHiltons members. The restaurant was totally overcrowded (again) and with self-seating  it became unpleasant fighting for table.  The light bulbs kept flickering and made me sick to my stomach. Food ok for a hotel. Did like it better though when the space was an  Irish Pub.   We meet a lovely rottweiler so maybe next time we will bring our dog. Only an extra $25.00 a night.  Bob made his reservation a month ago but we were not able to get a room on the 10th floor (?).  The executive lounge very nice, good snacks and good breakfast.

    17/02/10 | Link | Rating: 4.0
    18. Kathy K.
    I am only writing about my limited non-hotel guest experience with this Hilton.  If you have traveled for business you know that Hiltons are predictable and largely based on the age of the facility.  As the previous reviewer wrote, everything is extra and it is a place for expense accounts.

    I was recently at a business retreat here, and have very positive things to say overall.  First of all, I have been the organizer and go-to person for events for years and have a hard time not noticing and telling folks when ice is missing or we need to re-orient a buffet table before 200 people hit it.  What I can say is that our food was wonderful and our staff was on top of it.  My organization was one of three that day with at least a couple of hundred people there -- they got it right.  Event people out there -- please note that they made everyone happy.

    The down-side to the Hilton is the parking for really busy days.  The lot for the Hilton fills and you end up with a bit of figuring out how to get to the central garage.  The good news is the parking there is plenty, there is a rate, and there is public transportation

    29/05/07 | Link | Rating: 4.0
    19. Brad B.
    This Hilton is better than some but, worse than most.

    Rooms: LCD in residence with sleep function (you'd be shocked at how many hiltons don't have tv's with sleep timers), stylish room design, decent bathroom and shower.

    Resto's: The Pub is horrble. Loud. Poor menu. Expensive. The "fine dining" resto is slightly better with more useful dinner choices but, I asked for some creamed spinach on the side with my lamb chops and the staff didn't know how to make it. Are you serious? Whatever.

    Shuttle: I am apparently rather funny at 5AM Eastern (4AM CT, body time) because the driver laughed at just about everything I said to him. Fast and efficient delivery for my crazy-early flight to DFW.

    All-in-all, for a place to eat dinner and lay one's head for a few hours between flights, not bad...but, not good either.

    08/03/08 | Link | Rating: 3.0
    20. Ryan t.
    I know what you're thinking.  This hotel is physically attached to the airport, so it's going to be like sleeping on the runway.  Fortunately, that's not the case, for whatever reason.  This is pretty much your typical Hilton set up with nice beds, nice TVs in the rooms, and nausea-inducing carpet in the hallways.  

    I didn't give it 5 stars because both of the restaurants are pretty mediocre, and unlike other hotels in Boston, there's not a lot of competition from other restaurants, so if you want to lay low, you have to choose between bar food or the other restaurant that's one step up from Village Inn.

    19/11/07 | Link | Rating: 4.0
    21. J M.
    My flight got cancelled due to weather, so I was ready to just get a room, and fly out of Boston the next day. The shuttle was prompt, and the driver helpful, which made the flight cancelling not a big deal. The Hilton was beautifully decorated, statues, gold accents, and professional front desk staff made me wish I was staying for longer than one night. My room was on the 9th floor, and I had a city view which I requested, in place of the airport view. I had the two double bed room, and there was plenty of space for me and my two kids to stretch out, and relax.

    20/10/10 | Link | Rating: 4.0
    22. Ned C.
    Nice hotel, GREAT location for Delta travelers. Pretty stiff price even with the huge convenience factor.

    20/06/11 | Link | Rating: 4.0
    23. Tony J.
    My return flight from Japan to JFK could not land after an attempted landing due to high winds so we were diverted to Boston Logan- a big disappointment. at the end of a long flight. However, my depressed evening was turned around by my spectacular overnight stay at the Hilton Boston Logan Airport hotel. It was an easy walk through some covered passage ways from the airport to the hotel, which was comfortable during bad weather. The hotel, rooms and even the restaurant were quite comfortable and welcomed for this weary traveller.

    10/03/11 | Link | Rating: 4.0
    24. Kim G.
    I attended a conference here. Unfortunately there was nothing else around but the airport, so I regretfully ate at the hotel restaurant one day and brought my lunch the next. The staff was pleasant and I was glad they had a business center on the ground floor and second floor so I could do my surfing before the conference. The bathrooms are clean as well as the conference rooms that have big beautiful chandeliers. I was disappointed that their coffee bar closed after noon, just when I needed a warm pick-me-up. It's great that the shuttle to and from the airport is timely (if you decide not to take the skywalk). I didn't get to see the rooms, but I would not have paid the advertised price to sleep here, a distance away from the city.

    27/10/10 | Link | Rating: 3.0
    25. bob t.
    I stayed there during a layover, and everything people have noted is true (but it's not a little pricey, it's astoundingly pricy).  It is a lovely location, within walking distance of the airport through a covered walk way. It is a 10 min. walk, though, and I wonder if the Hyatt is closer, particularly in time.  The staff are somewhat well trained, but not completely well trained, and the hotel itself is pretty well maintained and in good condition.

    The reason I would not go back is that the prices for other amenities are not high, but morally offensively high; higher than New York or Toyko.  The wireless is $15/day.  I pay that a month at home, so the mark up is 3000%.  Stay at another hotel in about 15 chains, and it's free.  Breakfast, either at their starbucks or in the hotel room (coffee, juice, muffin, banana) is $17 to $25.  that's a markup of at least 300% from the high street price.  A snack in the bar was $15 for mac and cheese (child's portion) and a poor, small glass of wine was $10.  I recken dinner at the pub (pub!) there would cost about $80 (appetizer, main, 2 drinks).  So, there's high prices, and extortion, and then this place.  I've stayed a a hotel in Japan, the most expensive one, which was cheaper.  But like many Hilton's, it's where (physical location) you want to or had to stay.

    15/08/09 | Link | Rating: 1.0
    26. Aimee Z.
    On top of attending the two wedding events that Jenn C wrote about, my little group spent our first night in Boston at this hotel.  I had requested early check in, since I knew our plane was supposed to arrive in Boston a little before Noon.  It was nearly 2pm before our room was ready, but that's still better than 3pm.  The concierge was more than happy to hold our luggage for us while we waited in comfortable chairs, used their computers, and ate at their restaurant during our wait.

    Within about 20 minutes of being in our room the two people I shared a room with were in bed and asleep.  WTF?  We get to Boston and they go to sleep.  I bummed around the room for a few hours, took a cat nap, got online.  But a little before 5 when it was obvious that I was going to have to go out and explore on my own... I went down to the concierge and asked for directions.

    They told me exactly where to go and I went and spent my first evening in Boston walking around Faneiul Hall.  I got back about 9pm and had a great night's sleep.

    The next morning we checked out of the Hilton and asked for a shuttle ride over to the Hyatt.  We wouldn't have moved, but even with the "Room Block" rates for the wedding... the Hilton was $100 more a night than the Hyatt.

    The two events the Hilton hosted were great and the staff were very accommodating.  One of the servers at the Sunday morning breakfast even recognized Tracey and I from the reception on Saturday night at the other hotel and told us to come back to Boston soon.

    Trust me, we can't wait.

    10/11/08 | Link | Rating: 4.0
    27. Matt C.
    I liked this hotel as I stayed here on 2 separate occasions during the past week and it was clean, comfortable and convenient.  I got both of my rooms on Priceline at below $100 rates during the week and was quite pleased with the location, where it is actually connected to the airport (via covered walkways).  On my first stay, I was given a room with a view towards the Boston cityscape, while not as pretty as the view from the Hyatt, it was still pretty.

    The only restaurant open was Connelly's Pub (Berkshire's is for Breakfast only) and while it was nice inside, it was definitely overpriced ($17 for a hamburger?) and the service wasn't that friendly.  If I had my druthers, I would have taken the shuttle to the T-station and gone to the North End for some better food but it's convenient at the hotel if you're too tired to leave.

    Nice fitness center which was bigger than most places (they called it a Health Club), with quite a few cardio machines, a nice pool and whirlpool (which I couldn't use because of too many kids) and locker rooms that have dry/steam saunas in them.  Rooms were comfortable and clean and I never heard one plane and rarely any of my neighbors.

    Checked in late (12:30am) on my second stay and I actually walked there from Terminal B (about 5-10 mins).  It's easier from A or E but still walkable from the other terminals if you're brave enough and can figure it out.  Since it was rainy the next morning, I spent most of it inside and ventured to one of the Terminals for breakfast (cheaper than the hotel).  Quite happy with the location and comfort of the hotel and never had a bad interaction with the staff.  Wi-Fi is not free but sometimes if you go to the computers behind the lobby, you might find a hotel computer where someone paid for time and then left......

    07/06/09 | Link | Rating: 4.0
    28. Joseph P.
    It was a very clean, nice hotel with helpful staff. Free shuttle service to the Blue Line Airport Station. Great views of the city. If at all possible, don't drive around the hotel - the roads are awfully confusing - and for what you get, it's a little pricey. It's a four star hotel, but it definitely shoots for a bit more of a five star price. Food service was OK, not great, except for the Executive Lounge, which had a wonderful selection. I managed to stay here on Hilton Points, but I imagine the hotel can get expensive otherwise.

    01/09/11 | Link | Rating: 4.0
    29. S C.
    I was able to get a room on the spot at the airport after missing my flight.  Shuttle came & picked me up shortly.  Check in was fast & really liked the in-room check out.

    Very comfortable bed & lots of pillows.  Nice toiletries.  Minus one star for crappy bath tub & shower head.   Room service wasn't too impressive, either.

    15/01/11 | Link | Rating: 4.0
    30. Wyatt B.
    Very good customer service. Answered every phone call. Parking is a bit pricey so don't take the car unless you HAVE to, take the T they have a free shuttle running every 15 minutes to the Blue Line T stop. Room was amazing with great view of the skyline.
    We will do this again the next time we have an early flight because for the price of the room, it was worth it.

    22/12/10 | Link | Rating: 5.0
    31. Shane K.
    Hi. My names Hilton. I'm a HUGE hotel and i live right beside the airport. I love to watch planes fly over my head all day. They look like big birds.

    I just hosted the Easties Elves charity event this past weekend. I also sponsored the food and drink for this event. I guess last year it cost me too much money so this year i only opened 3 tiny bars with 1 bartender each so that people would have to get in line for an hour just to get a drink! I am a sneaky hotel!! :D

    The one thing I really hate to do more than anything in the whole wide world is call cabs for customers when they ask me to. If those people just stand outside for an hour in the freezing cold they can probably just get their own cab. I mean do they think these phonecalls are free??

    Jeez.........

    06/12/09 | Link | Rating: 2.0
    32. Chase S.
    Stayed here a few times. Excellent rooms, clean and always tidy. The beds are comfortable and the views of the city are worth a million bucks. The staff is very helpful, patient, and professional. If you are looking for an affordable way to see Boston, this is it! Free shuttle to the Blue Line, minutes away from the entire city. I highly recommend this hotel, it's one of the finest in the city. 5/5

    19/06/11 | Link | Rating: 5.0
    33. Shawn P.
    Like a another reviewer said " Definitely a little pricy, "

    But for the conveinence of being right at the airport and $15 cab ride from downtown and Fenway Park totally worth it.

    I was there Boston Marathon Weekend and it was right on the money as many other out of town marathoners were there also. The shuttle bus service work out very well if you want to take the train any place too.
    Hotel was vert Marathoner friendly.

    The hotel food and restaurant was adequate but pricey - I often walked into the airport during my 3 day stay and ate in the bars there so it was cool.

    The rooms are nice but T-Mobile cell service is bad and wireless access in the room is $15/ day - better of buy a week at $40.

    All in all great place to stay for 3 days but no more

    20/05/09 | Link | Rating: 3.0
    34. Matt V.
    very nice hotel and connected TO the terminals!  How great is that!

    Staff are great, rooms very nice.

    My only complaint is the limited selection of food priced lower than $10.  I paid $3 for a cup of milk and balked at the $12-15 selections for breakfast...If I were at a grocery stored I'd easily spend about $3 on these items, not $12!  

    Other than that, this hotel is a great choice if you need a nice hotel to stay at near/at the airport.  Hilton hotels always exceed my expectations!

    03/07/10 | Link | Rating: 5.0
    35. Randy C.
    Stayed here courtesy of American Airlines cancelling my flight to Seattle. Great convenient location right on the airport grounds. We had an early morning departure and it was nice to be at the counter 5 minutes after leaving the hotel. The hotel was clean and quiet, and the shuttle driver was fantastic! Dropped us off at the Blue line so we could take the T into town and picked us up upon return. They have a really nice bar/restaurant so you don't even have to leave the hotel.

    10/05/10 | Link | Rating: 4.0
    36. susan r.
    Once I finally found this hotel .. wow that was a struggle .. I grew to love it!
    I had an early flight out and wanted to be real close to the airport .. this was perfect!!! It just took me 10 minutes to walk to terminal A and I was through security in another 10 minutes .. nice!  I used my Hilton Honors points to pay for my stay so I can't comment on  the price.  The room was reasonably sized and view was pretty sweet.

    09/09/09 | Link | Rating: 3.0
    37. Ryan C.
    Great location.  This was a very nice property for a Airport Hotel.  You can walk via a skybridge to the Delta Terminal.  They have plenty of cabs out front if you want to spend a night in the city.  I would highly recommend this hotel to anyone who wants to stay near BOS. I will be back.

    18/09/11 | Link | Rating: 4.0
    38. Brian B.
    I like this whole European style bed craze. The high thread count sheets. Duvets rather than blankets. I feel like a prince. Or a French aristocrat. One look out of my massive window reveals FedEx planes being loaded. So dream over. But still, very nice bed. Nicely appointed room. Fairly reasonably priced mini-bar ($5 Miller beer) when you can't find anymore open tabs in the bar. Nice 32" HD plasma TV with HBO.

    I was with a group and was impressed with the food and service. It is indeed convenient to the airport...like right on the tarmac. So, you're in Boston much like you're in San Francisco at the San Francisco airport...in other words, you're not.

    That said, for an airport business hotel, they pull it off nicely. Hilton has stepped things up in general in the last year or two while Marriott has declined. I may switch allegiance.

    Edit: I just found out that parking is $35 a day. I drive a Beetle. I'm here for 4 days. That's not a parking fee, it's a repurchase.

    27/08/07 | Link | Rating: 4.0
    39. Angelina C.
    Hotel Bars are another universe.

    Honest to God.

    They exist outside the norm in every way imaginable: prices, service, kitchen hours. And thank goodness for it.

    And you can get there via the moving walkway from Terminal A (with voice-over'd welcomes from our governor and the mayor), a quick trip though the parking ramp past the 9/11 memorial and through another space-age carpeted tunnel to . . . corporate glory.

    It's a space-age carpet, polished wood veneers, strange statues and sky-high lobby atrium'd, "your event could be here!" glory.

    All of this can be had for free, for anyone, past midnight. Or any time.

    And the bonus? Even then, it's *still* not too late to order buffalo wings with that $7 beer.

    Killing time before picking up guests on a delayed flight was never so hospitable.

    09/03/10 | Link | Rating: 3.0
    40. Jess N.
    Great service, the hotel is overall what you would expect from a Hilton.

    Room: The king bed I had was really comfortable. I wish there was a comforter- I don't like sleeping without one. There were additional blankets and pillows in the closet. My room was clean and everything worked properly. The bathtub could be remolded.

    Staff / Service: The guest service staff was great! Morning wake up calls are prompt with pre-recorded message.

    Eating/Bar: The Connolly's Pub on ground level is good. The food service is avalible until midnight during the week. BBQ pizza is amazing! Fries are normal. Price for pizza $20 two people can share. $6 fries. The bar is fully stocked, usually 2 bartenders working.

    Parking: valet and self parking. Self parking is $32 for 24 hours.

    01/08/12 | Link | Rating: 4.0
    41. Crys C.
    decent room with sitting area and bed. no airport noise which was surprising since i can see the terminals from my window. Room service was ok. Its $$ for what it is. Service is impeccable, shuttle service is excellent (never waited longer than 5 mins for pickup to/from subway or airport). Advertises its connected to Delta terminal and is easy to walk to... and it is.. but its a good 30 min trip, just fyi. Not bad if you have easy rolling luggage (that agrees with carpet). Oh, mediocre water pressure, something to note. I would def stay here again. Good prices, easy to get in/out to airport and subway.

    04/05/12 | Link | Rating: 4.0
    42. Paul S.
    The Airport Hilton is a good hotel and one I recommend to friends and colleagues because of its location and facilities.  It hosts a decent restaurant called Connolly's Pub, which is basically a sports bar and one that I frequent.  The Connolly's staff is friendly, but the restaurant management is somewhat aloof and rarely say hello to regular customers.  John and Dave -- bartenders -- are noteworthy and consummate professionals who treat their customers well, know how to make drinks and are consistently friendly.  They are outstanding bartenders.  They are as good as the bartenders at Grill 23, Boston's finest restaurant and one I frequent regularly, in my opinion.

    Unfortunately, the biggest drawback with the Airport Hilton is in the kitchen.  The menu, unfortunately, changes as frequently as the seasons.  For example, Connolly's used to have a superb apple pie a la mode.  In fact, it was arguably the finest apple pie dessert in Boston.  Tonight, however, I discovered that they changed the menu and dropped the apple pie.  The excuse (I was told) is that there is a "new chef."  That is a lousy excuse and any chef who changes a menu that is successful should either: (a) be fired; (b) leave; or (c) listen to customers before changing the menu. I seriously doubt he wants to speak to his customers, so he should be subject to a or b.  If management is behind this policy, then they need to be replaced first.  Companies that discard successful products or services merely because they think customers want change for the sake of change are destined to fail.

    Can someone please direct me to a restaurant in Boston that serves apple pie a la mode as great as Connolly's use to do?

    23/09/10 | Link | Rating: 3.0
    43. Greg B.
    I'm in h_ll right now.  The walls in my room are paper thin.  I can hear everything next door.  I travel a lot for work--this is the third city this week, so I'm no novice to hotels.  I like the location, but really, a little soundproofing would be nice at this price-point.

    11/10/11 | Link | Rating: 1.0
    44. Lena H.
    this particular hilton has an outstanding staff. they are super professional and friendly.. and after a long redeye flight... it's a pleasant surprise to be greeted with smiles.

    you can walk to the hotel from the airport since it's connected. this can be good or bad depending on where your gate is. the shuttle service isn't worth it because you can walk there in the time you wait for the shuttle. so minus points for being in between too close and far. the walk is doable only if you don't have a ton of bags.

    the furniture in the rooms are better at this location than others. the coffee maker is the same.. the TV is flatscreen which is nice compared to other locations *ahem* LAX.... lol.. and i like the full length mirror unlike other locations.. *cough cough* LAX again.. haha

    i don't particularly care for the bath products.. they smell kinda funny..

    now that i've written my review.. i can head to bed!

    13/08/10 | Link | Rating: 4.0
    45. Georgina C.
    I recently had to stay at the Hilton at Logan when entertaining visiting coworkers and my experience for the most part was pleasant. Accommodations were satisfactory, my wakeup was prompt and the breakfast I ordered through room service was delicious. My only complaint is the parking kiosk was broken so I had to park my car once again and troop back inside to pay at the counter. A bit annoying but it was fine.

    21/04/11 | Link | Rating: 4.0
    46. Marc M.
    Very good location as others have mentioned, right at the airport, and even connect by a tunnel to a couple of the terminals. There is also a shuttle that runs every 15 minutes, so there is no concern about getting to the airport. There is also a departure monitor in the lobby where you can check on your flight's gate and status. The airport shuttle will also drop you at the T station which is quite literally maybe 10 minutes in the shuttle from the hotel (this time includes dropping other passengers off at the airline check-in areas). I'll give this property the edge over the Embassy Suites at Logan because it is connected to the airport, and its decor has been more recently updated. In a pinch, they also have a business center where you can surf the net and print for free, not a bad bonus!

    18/10/10 | Link | Rating: 4.0
    47. A S.
    Situated a short walk from Logan Term A & Term E along an undercover walkway. Excellent hotel for an overnight stop and only a short distance from the town. It does exactly what it says on the tin.

    13/06/12 | Link | Rating: 5.0
    48. Jane Y.
    Average airport. It was pretty easy to navigate through.

    07/10/12 | Link | Rating: 3.0
    49. Dan B.
    We're fans. Not exactly a new hotel, but still elegant in its own way, with a beautiful, atrium-like lobby, a friendly staff, and a great gym, including a large pool and hot tub. Our room was a bit on the small side, but was very clean and new-looking, with upgrades including HDTV. Best of all, this hotel is connected directly to the Boston airport via skyway (terminals A or E). This was a godsend for our family, arriving on a late flight which was further delayed due to bad weather. We didn't need to mess with the rental car or with driving until the next morning. (And the shuttle here will take you directly to the rental car areas, so you can bypass the airport system). Unfortunately there is no self-parking at the hotel, only valet ($18/day!).

    Restaurant options inside include a very respectable café, a restaurant serving full breakfast (including buffet) and a pub/restaurant, open till midnight.

    19/06/09 | Link | Rating: 4.0
    50. Daniel H.
    There's no better place  to stay for an early flight out of Logan!! Loved walking to the airport at the last minute!
    Just a short walk and at the airport. Rooms and hotel was very good and does the job for super convenience.
    Not the cheapest, but no complaints....

    19/05/13 | Link | Rating: 4.0
    51. Brian C.
    Very nice hotel at Logan. Staff is efficient.

    26/03/13 | Link | Rating: 4.0
    52. Moni K.
    Wonderful. They were able to accommodate me in a very short period of time. Airport Shuttle came and picked me up for free from the airport and that was very convenient. Smooth check in. Minus the drunk rich kid in the lobby. But that was kind a funny, boarder line annoying but I settled on funny as soon as I saw my room.
    Very nice room,  huge comfortable bed, clean linens, excellent coffee. Lots of towels, Crabtree & Evelyn shampoo, conditioner and soap made my hair very soft and smooth.

    Reading their booklet I found out that they are pet friendly and if you come with your pet they will provide per request dog bowls, dog bed and treats!!!

    10/07/10 | Link | Rating: 5.0
    53. Nick D.
    Stayed at the Hilton Boston Logan Airport in July for five-nights.  Upon check in, I was put into an accessible room but the front desk agent said I can move rooms the next day.  I'm not picky about my rooms, just as long as it's non-smoking and quiet, which this room was.  The room had a nice chaise lounge by the floor to ceiling window, flat screen TV, ultra comfy Hilton bed and strong Wifi.  However, since this was an accessible room and being the tall lad that I am, the walk in shower didn't cut it for me.  The shower head was as high as my chest, so it was a bit of a challenge to wash everything from the chest up.  The closet was also so tiny, probably 20" in width if I had to guess.  The next morning, I was able to switch rooms and ahh...much better!  Same furnishings as the first room but with a decent sized closet and a standard tub/shower. Also the room was facing the front of the hotel and an amazing view of the Boston Harbor and downtown.   I did however notice that the room I switched to was cleaner and better maintained than the first.  Also, if you're worried about the flight noise, as the hotel literally is at BOS, I didn't hear any flight noise whatsoever and I'm a very light sleeper.

    I didn't try their restaurant for breakfast while I was there but I did visit their coffee kiosk in the lobby, daily.  They brewed Starbucks beverages and offered a selection of pastries, fruit, yogurt and breakfast sandwiches.  You can order a bagel but, they don't have a toaster.  The gal said to go into the restaurant and I can toast it there but, that's a little akward.  I had the breakfast sandwich one morning and it was pretty decent.  A large coffee and a bite to eat will run you about $10.  There's several bistro tables, other seating and comp Wifi in the lobby for your convenience.  For dinner, as there's nowhere to walk to, other than their bar/restaurant in the lobby, I opted for room service on two nights.  They offer a very limited menu and it got tired, quick!  One night I walked to the airport using their covered walkways and ate at Legal C, which was much better than going for room service.  The other nights, I just took the nearby water taxi into downtown and ate at Quincy Market.

    Speaking of which, transportation!  Shuttle service is available for pick up at BOS, just call the hotel upon arrival or if you're arriving in Terminal A or E, you literally walk to the hotel.  The shuttle will also take you to the subway or water taxi station.  The water taxi is the best thing ever, it offers you a change of scenery, a nice relaxing ride and honestly, it's significantly cheaper than taking a taxi.  $17 roundtrip per person and the water taxi guys are way friendly!

    Other amenities, they have a good sized fitness center, with locker rooms and showers, not sure why you'd need to use those facilities, but whatever.  They did have an indoor pool but it was out of service.  There was also a small gift shop and business center.

    Overall, the Hilton Boston Logan was a nice hotel.  It's definitely much more convenient staying in the downtown area but, if you can get a steal of a room rate, just do what I did and water taxi it out to downtown!

    13/08/12 | Link | Rating: 4.0
    54. Nim D.
    First, since when do you have to pay for Wi-Fi in a hotel?  I am appalled at just that.  Then, the service sucks for $14.99 per device.  No, you don't just pay a set price you pay for any device you wish to use.  REALLY????  Where the F do you think you are?  REALLY!!!  Best Western has my heart.  I'm not for stuffy, snotty, turned up nose establishments.  Thank the heavens I have unlimited data and don't have to rely on The Hiltons Wi-Fi that really sucks at that.  I am wealthy and find it simply a joke.  I hope Paris has service.  Damn!!!!

    31/10/12 | Link | Rating: 2.0
    55. Shane G.
    Nice accommodations and the bar was a cool place to chat up some strangers while killing time but really the best parts of this hotel are that it's connected directly to Logan (it would take three minutes to walk from your room anywhere to the airport) and the view of downtown from the top floor.

    03/10/12 | Link | Rating: 4.0
    56. Pete S.
    This hotel is within the airport complex and a wonderful location for an early morning flight or a layover.  Rooms are modern and comfortable. The hotel has a variety of restaurants to eat in too.

    Also, across the street is the 9/11 memorial - don't miss it!!

    10/04/12 | Link | Rating: 4.0
    57. Kevin R.
    This is a great choice when in Boston.  Easy walk from airport using the connected skywalk.  Hotel shuttle will pick you up and take you 24 hours.  Short shuttle ride to the subway Blue line.  Starbucks in lobby is good.  Staff very helpful.  Clean room and comfortable.

    11/08/12 | Link | Rating: 5.0
    58. Leanne C.
    Well, on the positive side, I was the LAST flight out before the crazy blizzard earlier this week. There were no full-body scans running and I didn't have to even get pat down. The security line was non-existent.

    There were some Starbucks, pubs, Au Bon Pain's, and other side shops for your over-priced eating pleasure; I'm sure a lot of the stranded travelers enjoyed them. I enjoyed my Bold Roast coffee from Starbucks.

    We were stuck in "taxi-ing" mode for 1.5 hours, but aside from that my experience at this airport was pretty decent.

    On the pick-up side: I've had to pick friends up from this airport before and it is CHAOTIC. Pay close attention to the way the terminals split off and the over-aggressive taxi drivers.

    28/12/10 | Link | Rating: 3.0
    59. Diane E.
    My first time flying into Boston Logan.  Nice airport.  Efficient.  Clean.  Good choice of restaurants.

    Since I was flying in and out of Boston on Southwest, I appreciated that Southwest was in the same terminal as the International terminal since I was flying international to/from Iceland.

    I'd like to visit Boston again and explore the area.

    14/03/10 | Link | Rating: 4.0
    60. Chris S.
    Really just "ok". Which, for the price was a disappointment. They don't do a great job of cleaning the room.  (Why was there a pool of water in the ice bucket when we checked in?)  I really expected more.  I usually stay at the Embassy Suites nearby and I think I'll stay there next time.

    10/05/13 | Link | Rating: 3.0
    61. Kevin B.
    No Room Service for breakfast!  They are well on their way to motel 6 level.  We wanted to eat in the hotel restaurant for dinner. They told us there was a 40 minute wait. There were at least 10 open tables.  The hostess said I had to wait. It was obvious that they did not care to bring in enough staff to handle the demand.  We went to Eastie and had good pizza instead. I will not stay at this place again. They just don't care.

    06/07/13 | Link | Rating: 1.0
    62. Chris N.
    Had them host a meeting here... great rates on the meeting room (typical way too expensive on the catering) but great service, worked with us on short notice changes, and you can't beat the location for folks that are flying in.

    18/03/12 | Link | Rating: 4.0
    63. Michael B.
    Room was clean, good location for flying.

    Priced alittle alittle high for what you get, but gues it is location, location, location.

    For the price you should get free wifi, do they real need $9 more dollars? Just sayin'

    23/06/12 | Link | Rating: 3.0
    64. Tom I.
    So after the nightmare episode of Courtyard Boston Airport, I tried this place. Wow, what a difference extra $100 makes ($400pn)

    Room was nicer, food was nier, and room service!? YES PLEASE!!

    Since I was returning a rental car, I didn't walk across to the terminal but this is THE ultimate airport hotel in Boston!! (esp. if you are Delta flyer, it's so easy to walk over to the terminal...think of this in winter season!!)

    And check out my photo, you can almost touch the plane!!

    05/08/11 | Link | Rating: 5.0
    65. Ashley A.
    My wife and I are not luxury travelers.  But we decided to indulge and stay at the airport the night before we left.  We expected an expensive room and hoped for a lovely one with fast check-in and check-out.  We didn't care about much else, eating elsewhere and only staying long enough to get a good night's sleep.  The Hilton exceeded our expectation in every regard including price and room comfort.  We were also impressed by the fastest check-in we have ever experienced -- and between us we've stayed in motels and motels a few thousand nights over the past 35 years or so.  I'd say it took us, literally, 30-45 seconds.  "We're the Adams".  "Yes, hello Ashley and Debi -- here's your key to room 832 -- thank you for staying with us -- the elevator to the 8th floor is over there".  Why can't every place be like that?  The price was as inexpensive as a Hilton at an airport ever gets -- so we were pleased in that way as well.  A great stay; a great price;  we'll consider doing this for every other early morning flight out of Logan!

    03/03/14 | Link | Rating: 5.0
    66. Naveen S.
    You can walk to the delta terminal from here. Great place to stay if you want to be close to the airport and yet be close to the city.

    21/07/13 | Link | Rating: 5.0
    67. Michelle S.
    I love staying here (over 5 times now), and most recently stayed this past week.  

    The best parts:

    - The staff- especially the bellmen and bell captain, offer exemplary service.  They are so attentive to guests' needs and extremely knowledgeable about the Boston area.  It's not usual at hotels to find that most workers (bellmen, room server, cleaning staff, waitresses) are so friendly and helpful, but it has been consistent every time I have stayed here.  

    - The rooms are great!  We (myself, my husband and my toddler) usually stay on the top floor.  The views are amazing!  The beds and bedding are so comfortable that I sleep better than when I am home.  Some reviewers have the opinion that the rooms are too small, but compared to other places I have stayed, there is no difference.  
    Another important plus is that our rooms have always been very clean- something very important to me!  

    - The soap, etc. is high quality- Peter Thomas Roth, and you get free bottled water.  There is Wifi and they have computers available to use.  I have only seen the gym through the window.  It seems small but there is a lot of equipment that seem to be fairly new and up-to-date.  

    - The shuttle van is very convenient.  You can be dropped off to the T, the airport, car rental places, and probably a few others that I don't know about.  It runs every 15 minutes, and always stops at the T so we didn't even have to call when we arrived there after a day in the city, just waited for them to circle around to us.  I suppose it would be cold to wait outside during the winter, but that has nothing to do with the hotel, it is just the way it is in Boston!

    - There are some vegetarian options at the restaurant.  We are very picky about that, but were satisfied.  

    The con:
    - The rooms and the convenience of the location are worth the price of the stay, but the gift shop and restaurant are overpriced.

    27/09/13 | Link | Rating: 4.0
    68. Sherri K.
    I would stay here any day of the week.
    Talk about convenient - it is literally hooked up to the airport via an above ground walkway. Check out and walk over to your gate. Awesome - brilliant!
    They have a shuttle that will drive you over, if you are that lazy, but just walk, it's faster. The shuttle will also take you to the T. So, you can pretty much get around Boston all day long. It's awesome. One stop to the center of downtown, and many tourist attractions.
    The hotel itself is beautiful and typical Hilton high end service. The staff was OK, some were awesome, some sucked - but whatever.
    Great Hotel. Great location.
    On site coffee shop.
    On site restaurant.

    05/07/11 | Link | Rating: 4.0
    69. C R.
    TWO WORDS: FRENCH TOAST!  The Rum Raisin French Toast in Hilton Boston Logan Airport's breakfast restaurant, Berkshire's, is without question - THE BEST FRENCH TOAST I have had anywhere in the world.  

    Three enormous pieces of thick bread, sopped in egg batter, grilled quickly so that the outer edges are seared and crusty, the interior is warm and almost gooey.  The rum raisin syrip and raisins with a touch of salted butter - ask for a sliced banana on the side.  Nowhere on planet Earth will experience a more delicious breakfast.

    The ladies and gents who work there have been there for 50+ years (literally) and are the sweetest bunch of restaurant staff you'll ever come across.

    FRENCH TOAST!

    13/09/12 | Link | Rating: 5.0
    70. Chris C.
    Large rooms and being directly connected to the airport are the key points here. Especially awesome for the always enjoyable 5AM flights so you can get an extra hour of sleep and not worry about driving.

    07/09/13 | Link | Rating: 4.0
    71. Jim R.
    My wife, 15-month old and I stayed at the Boston Logan Hilton to catch an early flight after a week vacation (i.e. we had a lot of stuff). We planned to take the 6:30am hotel shuttle to the terminal in the morning, which is scheduled to leave every 15 minutes. Unfortunately, we were not informed that the shuttle might fill up with passengers trying to get to the airport and about 15 of us were left stranded to wait for the next shuttle. I suppose this should have been an obvious possibility, but it would have been nice to have been told to plan ahead and get to the shuttle early to get in line.

    While there was an idle shuttle sitting nearby, we waited a full 15 minutes for the 6:45am shuttle. Then, the first stop was to drop off FedEx pilots at an out of the way location -- this is kind of annoying as we approached the 7am hour before we even got close to the airport. As a point of reference, you can walk to terminal A or E from the hotel in 5 minutes. Unfortunately we were flying out of terminal C (and had a ton of stuff), which we were told is not walkable. Still, taking more than 25 minutes longer to drive to terminal C than it takes to walk to terminal A was not our expectation. The Hilton should a) have extra capacity with additional shuttles to accommodate the passengers who are clearly staying at the hotel only for the convenience of being able to quickly get to the airport and b) they should de-prioritize FedEx pilots or arrange a separate shuttle so that the shuttle doesn't go 10 minutes out of its way when regular passengers are just trying to make their flight.

    Beyond that, the service was fine (bell persons were great). I guess the message is plan ahead and be prepared to fight for your spot on the shuttle.

    31/07/13 | Link | Rating: 3.0
    72. Allison C.
    I rarely, if ever have done this kind of a "warning" statement regarding an establishment but this one calls for it. So, here goes:

    If you care about cleanliness - DO NOT stay here. The room we were given had clearly not been cleaned in a long time. The hotel accepts pets and we could definitely tell. Dog hair and smells were abundant in the room. When I called the front desk to report the problem they didn't offer a new, clean room to us. In fact - they didn't offer anything. I had to talk to 5 different people over the span of an hour (4 of which hardly spoke english) to get them to send a maid up to the room to clean it. It was very frustrating.

    The maid showed up an hour later and got the room a bit cleaner - I was still a bit upset that they didn't try to offer anything for the inconvenience.

    We ordered dinner and breakfast in-room and both were okay. It was over-priced but all room service is over priced. On a positive note - it arrived warm and while the salad was over-dressed it was fresh.

    20/10/12 | Link | Rating: 2.0
    73. Sandra S.
    We decided to stay at this hotel when we came into Boston this past weekend. When we arrived at the airport and read other reviews that you can use the skywalk to gain access to the hotel, we thought "this is ideal". It takes some maneuvering to get over to the skywalk after walking though the parking garage, etc, we finally got to the hotel. We arrived at the front desk and checking in immediately. Check in was fine- he checked us in, gave us the key and sent us on our way- not as friendly and welcoming as I thought but that's fine.  Hilton HHonors members get free WiFi so keep that in mind. Become a member prior to making your reservation.

    We stayed on the 8th floor and we got a room overlooking the harbor and the city. It was spectacular! Do yourselves a favor and ask for a room overlooking the harbor. Room was clean and everything was in working order.  I'm very picky about my hotel rooms. Everything was perfect.

    The staff at the hotel are friendly and helpful. Anytime we needed anything, we were taken care of. The doormen are super friendly and outgoing. We used their shuttle service a few times. We took a cab into Boston and then decided to take the water taxi back over to the hotel. Well, the taxi arrives at the Hyatt but then you can call the Hilton and ask to send the shuttle over to pick you up.  Even though the hotel is visible from the water taxi dock, you cannot get to the hotel via walking. The road is kinda crazy. We called the hotel and asked for a shuttle and it arrived within a few minutes.

    If you do not have a rental car and want to watch how much you want to spend on taxi fares and want to get something to eat, try going to the airport terminal for dinner. Although the hotel restaurant looks great, we just wanted to go off property. We checked into what restaurants are available before security and found a few. We took the shuttle over to Terminal E, ate dinner and then called for the shuttle to bring us back. Hotel shuttle drivers are super friendly! Jason, one of the hotel shuttle drivers, was friendly and helpful.

    We had a 5:30am flight the next morning. Instead of walking to the terminal, we took the shuttle again. This hotel is ideal if you have an early morning flight.

    This is a beautiful hotel! We enjoyed our stay here and definitely recommend it as an ideal stay while in Boston. Take the water taxi into town! It drops you off at the aquarium area and you can get access into the city.

    We will definitely be back! Thanks Hilton for a wonderful experience!

    13/05/13 | Link | Rating: 5.0
    74. George K.
    Not great.

    PROS:
    --Location. If you need to stay right at the airport, this is your only choice. Note however that you can walk only to terminals A and E. For other terminals, you have to get the hotel shuttle.
    --Rooms: the rooms are clean, attractive and reasonably well laid out.
    --Public spaces: attractive lobbies, architecture
    --Acoustics: Excellent. Airplanes are unobtrusive.

    CONS:
    --English is not the best language to communicate with front desk staff or waitstaff.
    --Desk chair is seriously uncomfortable. Even putting a pillow on top of the seat did not make it good.
    --Equally uncomfortable "sofa", where again even a pillow can't make be okay.
    --Totally horrific restaurant. Ugly beyond words, dark and gloomy, uncomfortable chairs. I wanted light to read by! Why is the management so clueless? Are you more likely to get folks wanting to smooch in deep, dark corner, or are you more likely to be having guests who want to read briefs for tomorrow's meeting?! Need I add food prices are really high.
    --You cannot get room service before 5pm! Excuse me? This is supposed to be an airport hotel! You cannot even call them up and talk to them earlier.
    --On top of it all, there's an espresso bar in the lobby, but it closes at noon. More cluelessness. Haven't you considered that airport clients are likely to show up at all hours and that a coffee/snack bar might be good to have for them?

    02/05/14 | Link | Rating: 2.0
    75. Ann V.
    Comfortable and conveniently located in relation to Logan Airport.   If one has the time there is a nice indoor swimming pool that can be enjoyed year around.   The workout room is a nice area to stay fit and get rejeuvinated.  The restaurant and bar are casual but classy, and they have a wide variety of tasty food and drink options.  Being that the hotel is adjacent to the airport one has the option of using the free shuttle to get to the airport, or one can walk across the private enclosed walkway to get to and from the airport.

    18/12/13 | Link | Rating: 4.0
    76. Sierra S.
    This hotel is not inexpensive, but proximity to the airport makes it worth the price.  You can walk (briskly) from your room to the terminal in about 10 minutes.  This beats getting up two hours earlier and driving thru the tunnel, returning your rental car, and running for your plane.

    The doorman was particularly helpful, with directions to the gas station & car rental return, and the number to call for hotel shuttle pickup at the car rental place.

    15/04/13 | Link | Rating: 5.0
    77. Jennifer H.
    We visited a friend here so we spent the evening.  Overall the accommodations were nice and you can't beat the convenience of being directly connected to Logan.  They offer shuttles to subway or local destinations which was also very nice.  The bar was nice - first bar tender could use a little more spunk and a bit from the friendly spider bug, but the bar tender we ended the night with was very personable.  

    The only real complaint I had was that the bathrooms don't have fans in them so when you shower it can tend to get steamy.  Certainly not the worst that could happen but something to note.  Overall nice place, with great views.

    21/10/12 | Link | Rating: 3.0
    78. Toni G.
    Very nice hotel conveniently located seemingly within the complex of Boston Logan airport. The room was spacious, the decor was modern, and we slept quite comfortably in our king bed. I enjoyed the view from our room of the airport and the city in the distance. The staff provided commendable service, especially when we experienced flooding from the bathroom. The maintenance worked seemed genuinely concerned and apologetic. Our room was promptly switched and we were given a complimentary breakfast for the next morning. Highly recommended for anyone visiting the area.

    19/08/13 | Link | Rating: 4.0
    79. V S.
    Boston Hilton airport hotel was a gem.  We checked in a bit early and only one room was ready - we had requested connecting rooms w/ city views.  We stored luggage in the room that was ready and went on our way to see some sights.  Upon arriving back at the hotel our room was still not available - but we were upgraded to a lovely suite with beautiful skyline views!  The shuttle to the airport was on time and speedy - We had breakfast in house that next morning and that was a pleasant experience as well - would def recommend and stay again.

    02/07/14 | Link | Rating: 4.0
    80. Paul M.
    Loved this hotel. It is the best hotel to stay in if you need to be close by for your layover.  We took the shuttle bus to get to Terminal B and wish we had used the SkyBridge because we got off at the wrong stop and had to walk any way.
    The room was a little small for the size and amount of furniture, but it was comfortable and relaxing.  The restaurant/bar was nice, but being an airport location, the pricing was expensive.
    We stayed on an HHonors floor, so we had access to a nice club room.  That's where we had our breakfast (continental) before we left for our flight.

    31/05/13 | Link | Rating: 4.0
    81. WWest E.
    Not a luxury hotel but quite nice if you have an early flight!! Extra bonus if your are a Hilton's honors member!
    Our rooms were not available when we checked in (late afternoon) which was annoying....decided to drop our bags and check out some sightseeing in Boston.  We were gone for 3 hours came back and our rooms STILL WERE NOT READY!
    Spoke with the manager we were upgraded to a corner suite with a large LARGE sitting area, fridge, panorama views of Boston!! Thankful for the staff at the hilton taking care of us after a long travel day and our rooms not being available.
    Breakfast in the AM was nice not to expensive and great service. The shuttle to the airport was on time speedy and reliable. Self park was a bit spendy at almost 40 bucks but the lot is nearby.
    Added bonus green space for pets near the hotel and the hotel is connected to Terminal A! I would stay at the hilton again while traveling via the Boston airport.

    02/07/14 | Link | Rating: 3.0
    82. John W.
    I have stayed at this hotel several times over the years but this is my first review.  I have an office in Boston and normally stay in the city.  However, when I have a super early flight I will often stay here. My decision is not so much by choice, but their is no other option.  That is usually the case with "terminal" hotels, there is only one.  And, like this one, they leverage their monopoly in good American style.

    First! the rate; I paid 399 last night.  Granted, it was last minute.  So what are your expectations for 399, let alone an airport hotel? I travel 50% of my time and even when traveling in a city, I have high expectations and standards for the service industry.  This hotel barely brushes against any of them.

    Second, service...would it kill ya to smile?  Front desk staff has never been outwardly rude but I would certainly not say they are friendly or customer focused.  For example, I asked if my rewards number was in the reservation, he said no....pause....never offered to put it in, just put his head back down typing away.  So I asked if he would mind putting it in, "hold on, what is it?", he said in a staccato cadence. The room service gentleman was a bit friendlier, want to give credit where it is due.  But come on, hospitality 101 is good front staff.   This is not my first experience like this here.

    Third, the room service menu is also over-priced. One should expect room service prices to be up to 50% above conventional pricing; but I am lookimg at a relative value : price ratio taking into account location etc.  However, within that relative scale you would expert a certain commensurate quality. Again, the food was ok, but by the time you add tax and service my grilled chicken sandwich and club soda was $36.  Sorry, smearing some feta on the bread does not constitute gourmet Hilton.  I have had much better food at comparable prices at other terminal hotels such as Philly Marriott and Detroit Wyndham (or is it a Hyatt) and even in mid-town Manhattan.  

    Finally, for a terminal hotel, the signage is horrible.  Be sure to read the fine print carefully in the elevator to know to go to the second floor.  Once there, do not expect a sign pointing you to the walkway.  For all the meeting room signs not one includes an arrow for the walkway.  I have been here before so I now know this.  The first couple of times I walked in circles and found it accidentally (keep in mind, not a lot of staff around at 4:30am).

    So, as Sierra and others mention, the proximity is very convenient but will come at a price.  I measure services not just by the dollars, but the relative value for those dollars. Finally, for those that rated the hotel high, are you spending your money, or your company's?  If the latter, would your rating be the same if it was your money.  Just curious.....

    25/07/13 | Link | Rating: 2.0
    83. Jeff K.
    Checked in, bed made but had no towels in my bathroom. Upon further check the housekeeper didn't do my bathroom or didn't give a ....
    Why did she turn the three bathroom amenities backwards facing the customer? Got towels downstairs at the front desk, told them to tell housekeeping to do a better job for me the next morning. That was a fail. Called the GM 2 days later communicate my dissatisfaction with his housekeeping staff and management and 5 nights later still no call back. Epic fail! Customer service fell flat on it's face here.

    04/03/12 | Link | Rating: 1.0
    84. Joshua D.
    The Hilton name used to stand for something and mean you were going to get one heck of a luxury experience. But nowadays, seems like they follow in the footsteps of the heiress Paris -- flashy on the outside with nothing on the inside to really be proud of.

    There was really nothing bad about this hotel at all. It just had very plain rooms that didn't offer any amenities outside of a bed and bathroom. No mini fridge, a smallish shower, boring decor... you get the picture. They were really skimpy on the towels, and the cleaning people kept changing the thermostat on me. One day I got a newspaper, other days I didn't.

    The amenities are very bareboned, but I guess the real appeal of this hotel is it's the one connected to the airport. This is convenient for getting to the airport, but you're on the other side of the harbor from anything that's actually part of Boston, so be warned. You'll need a lengthy "T" ride to get anywhere worth going.

    The food options offered by the hotel are very middle of the road and SUPER expensive. Like $100 for two people for dinner. I thought perhaps the portions would be really generous, but they're actually smaller than a normal restaurant. So yeah... don't eat here. (The O'Connelly's Publik House and Berkshire's Breakfast or something like that are the restaurants... I may be a bit off on the exact names -- like everything else, they weren't memorable.)

    All in all, unless you have a meeting in the hotel, I recommend staying somewhere in South Boston or Boston proper. The Hilton offers no reason to choose it in its far-out location.

    08/04/12 | Link | Rating: 2.0
    85. Israel H.
    Nice hotel, been here a few times. Service is OK.

    Rooms are well appointed. I have only stayed at the executive floor at this hotel, so they are expected to be nice rooms.

    Hotel is at the airport.. It's the only one.. So very convenient.

    15/07/12 | Link | Rating: 4.0
    86. Christopher K.
    I've stayed here several times in the past two years. Their customer service leaves something to be desired. But by far one of their most frustrating things is their awful internet service. I have never once had a good experience with their wifi and have have called their provider each time I'm here. Today was no difference and I've had my service dropped over 100 times. I can't send an email or check my company site with any consistency. I hate the fact makes me stay here because I can't get my business done because of the Hilton's piss poor service.

    22/02/14 | Link | Rating: 1.0
    87. Mic F.
    Nice hotel, what you would expect from a Hilton. My problem is the obvious price inflation on everything. A mediocre meal for 2 $100. Parking $30, $2:75 for bottled water, $290 for a room (nothing special) not even water in the room for that price, no refrigerator, no microwave. Just have a problem with over inflated prices.

    15/03/14 | Link | Rating: 3.0
    88. Franklin W.
    Dunno if it should be a 3 or 4.  Stayed there 3 times without experience poor service or other issues people note.  One of the nicer Hilton's out there and spacious lounge for members.  Only negative is it is really expensive like around $300 that I would only expect from a resort.

    18/09/14 | Link | Rating: 4.0
    89. Julie D.
    Expensive but very convenient to the Logan airport -- as in, they have a tunnel you can walk though to get to certain terminals there.  There is also a free shuttle service.

    The hotel itself is very nice -- the rooms are fancy, even down to the toiletries at the sink.

    They advertised having a running path, but nobody seems to know where it was?  I found it after getting lost for a long while.  On the other hand, they have a nice pool and whirlpool.

    They also have breakfast served in the morning downstairs.  It's a little on the pricey side, but the buffet is very delicious.

    15/07/12 | Link | Rating: 4.0
    90. Chris A.
    There was blood all over the pillows and snot all over the bed.  The bed was made but blood on pillows for a $250 a night stay is not ok.  I notified room service who just changed the pillowcases, snot still on bed.  I contacted Hilton and through 4 e-mails they said there was nothing they could do.  I was speaking to the executive manager, I was a Hilton time share owner and avid user of Hilton for my Business, this has turned me off to Hilton.  If they would like to make it right great.  I've got pictures of blood all on the pillows and sticky stuff all over the bed.

    Not clean, stayed at better $39 a night places, though not in safe areas, they were cleaner.

    03/05/14 | Link | Rating: 1.0
    91. Starshadow S.
    I am very happy with the Embassy Suites hotel. I stayed here for a tiny Star Trek related convention and the staff and management bent over backward for us. We had a tenth floor suite, and they were pretty accommodating to five women for one night and four women the other two nights. There was a false fire alarm one night at 2:30 ayem, not the hotel's fault as some idiot teens had pulled the alarm, and they went out of their way to help compensate for the lost sleep by going above and beyond what their policy dictated.

    In addition, I spoke to the desk staff several times as I added roommates to my room roster from Seattle area, and they remembered me.

    Food at the banquet was okay, mind you, (with some really good salads and pastries) but hey, included in the price, I don't expect gourmet. It kept body and soul together. Free breakfast with made to order omelet was good.

    Housekeeping was terrific, too.

    I would definitely stay here again.

    06/11/13 | Link | Rating: 5.0
    92. John L.
    Rooms and service are nice.   The amenities are decent and if you have a Hilton HHonors membership, you can get complimentary internet (always a good thing).   The one issue I had was that their card key system did not work very well:  the key would work about 1 out of every 15 times on my door.

    That being said, when you need to stay there overnight, it's a nice, albeit incredibly pricey place to do it.

    26/10/12 | Link | Rating: 4.0
    93. Christian C.
    I travel a lot (business trips) and Ive been staying at this hotel for two weeks and counting. This is the worst hotel ilI have ever stayed. Rude staff, expensive restaurant, and the WORST WIFI (internet connection) I have ever seen. Ive been to central america and they have better internet that this place. We have a company car and they charge us 40 dollars a day to park at the hotel. I know is convenient but I will never stay here again. HORRIBLE!!!!!!

    06/05/14 | Link | Rating: 1.0
    94. Liz K.
    Definitely the best option for getting to the airport. There are shuttles and a skybridge, so you're sure to make your flight on time.

    I felt like the service at the front desk was patronizing me when I asked a couple of questions upon check-in (of course I know that you're supposed to get to the airport 90 minutes in advance of a flight; I was asking how long it takes to get there from the hotel!).

    The room was fine, although I did find it surprising that there was no bathroom fan, as another reviewer pointed out. Everything appeared clean and it was spacious enough for one person for one night. The hair dryer turned out to be old and dysfunctional, which I only learned in the morning as I was trying to get ready. Guest services answered the phone after about 30 rings, and ultimately a security guard brought a new dryer up to my room - 20 minutes later, as I was on my way out.

    The convenience factor is the best selling point of this hotel. Otherwise, you may save some money by staying elsewhere.

    19/03/13 | Link | Rating: 3.0
    95. Jt W.
    Good Rooms, Bad Price Gouging, Ugly Service

    The Good: Room was clean, neat and the A/C worked fine. Bed was comfortable, bath ok. In other words, it was a good hotel room.

    The Bad: Price gouging. Internet access in the room for $10? No thank you. Bottles of water for $8? Nope.

    The Ugly: Service was really, really poor. We had to wait a long time for the airport shuttle and their directions to get to the right spot were confusing. Waits in both restaurants (Dinner and Breakfast) were ABSURD. The wait staff was pleasant, but the important stuff - you know, like getting your FOOD - didn't seem to be a very high priority. We watched one guy finally leave after spending 15 minutes frantically trying to find a server to pay his check! Our waitress during breakfast was so bad that we had to just go get our water ourselves (after asking 4 times) and she was so clueless and forgot half the order so we went to the breakfast buffet to fill in what she forgot to include on the plate (but she sure remembered to put it on the bill, along with stuff we didn't order!!!).

    In short, the hotel needs new management that actually can train a staff.

    23/07/14 | Link | Rating: 2.0
    96. Cindy M.
    Location location location! I have to work at the airport and this is the best hotel to stay at! Besides the view from my room of the city makes me never want to leave.
    The rooms are clean and have everything you can ask for. The costumer service is amazing. The shuttle is usually on time but I have had my share of missed shuttles but 15 mins is not a long time to wait... I love that I can walk right into the airport and that the hotel has everything you need without having to ever leave. The place is expensive but Boston's hotels are expensive.

    16/04/13 | Link | Rating: 5.0
    97. Richard G.
    If you have an early flight out of Logan I really recommend you stay here as Boston traffic is legendary and making your flight out on time can be a challenge. Every time I have stayed in Boston my secret to making my early flight out back to the the west coast was stay here the night before.

    The front desk was very attentive to my needs and got me a nice quiet room away from the elevators and foot traffic. After a crazy afternoon/evening trying to return my rental car and having to hoof it from the main terminal it was nice to find a place of solace to gather my thoughts and relax.

    They have free Wi-Fi for Hilton HHonors card member (no Ethernet plugs in the room) so I could communicate with my mother ship prior to my return.

    The rooms are nice and functional, but a bit small.

    Nice complementary bus to take you back to the terminal first thing in the morning and coffee kiosk in the main lobby!

    26/11/12 | Link | Rating: 4.0
    98. David L.
    As one who pays ones own way I think the place offers fair value with acceptable staff, even if they do seem to change often.

    You could not ask for a better location being walkable to all the terminals at Logan, yet one rarely hears planes or other clients. The in house pool has recently been refurbished and the wi-fi works...even if they try and charge for non Hilton hotel members which is irritating.

    I've stayed here a few times before getting an early morning flight back to Blighty and the place always offers fair value for money. The in-house parking can be useful if you are not staying for too long and the parking location adjacent to the hotel is very convenient.

    If you want a Boston downtown hotel...this is not the best option as it is located too far away from the city but for anyone flying it's the place to stay.

    14/01/14 | Link | Rating: 4.0
    99. Joe M.
    I would give this palace a zero if it was available. Checked in around 7 PM for a nights stay and then went right down for dinner. When I walked back to room, my key would not work. Went down to get new keys and I was told my Natalie that i had a room rented for a day. I had just checked in less then an hour ago. What kind of hotel rents our rooms by the hour. Anyway, i was told that the $180 i paid for the less than an hour was no good and would have to pay 350 bucks if i wanted the room for the night. Pls remember that all my stuff was still in the room. I had no choice but to pay the extra amount. Folks. I am a lifetime Platinum member at Marriott hotels. I have over 860 nights with them. Lets just say I travel a lot. This is the first time in my over 1200 nights i have traveled that this has happened to me. Did not realize that Hilton was hurting so bad that they had to rent rooms out by the hour. I showed them that i had a reservation for the night. They would not budge. BAD decision Hilton.

    18/06/14 | Link | Rating: 1.0
    100. Peter M.
    So my plane is late, I get in at 1am. Fortunately, I called and asked to guarantee my room for late arrival. Glad I did. It took forever to get through to them that it was not my fault that the plane was arriving late.

    The good news was that I could walk to the hotel under cover (albeit unheated) right from the airport. I walk up, get my room, crawl into bed, and am up and out the next morning at 7am. Woo. Clean room, clean shower, good overall. And quick. Go downstairs, intending to grab a cab, but... their accounting system is down. Buggers. They will email me the receipt. Great. That works. Taxi? Waiting out front. The lobby, I have to say, is gorgeous! Plus lots of computer terminals available to make plane tickets or reservations online.

    In and out, no fuss, no muss. And I didn't have to drive in Boston!

    29/12/13 | Link | Rating: 4.0
    101. Gayle G.
    It's pricey but we saved on cab fare we would have had to pay to get elsewhere and back to Logan when our flight was cancelled in the evening and we had to overnight in Boston. Just strolled across the skybridge. We had a room up high on the 9th floor and it was the quietest hotel room I've ever had. No noise from the halls, we were out at the end of the arm (it's two long arms extending from a central "spine" where the elevators, ice machines are) so no elevator, ice noise, the heating was silent, the neighboring toilets/showers were silent, we couldn't hear any planes...it was great. Beds were comfortable, toiletries were nice, everything was clean. They also had phone checkout which was great as we had to take off early. If you have an early flight, I recommend you think about spending your last evening in the city here for convenience and if you get stuck at Logan, definitely head on over!

    11/04/15 | Link | Rating: 4.0
    102. Robyn C.
    Great hotel with nice pool

    Pros:
    very nice and clean
    Great location
    awesome pool
    Dog friendly
    Great breakfast buffet

    Con:
    Unfriendly staffs

    I will def stay here again and you should too!

    10/01/14 | Link | Rating: 4.0
    103. Michelle S.
    Decent enough hotel to stay in when you have a layover or want to get an early start for the airport.  Rooms are nice and clean and you can get a shuttle from the car rental hub or the airport.

    23/02/14 | Link | Rating: 3.0
    104. Amanda P.
    Great hotel. Beautiful lobby and rooms. Very clean. Staff is accommodating. Convinient parking. Comfy beds!

    09/11/14 | Link | Rating: 5.0
    105. Brandon S.
    3 stars for the hotel due to its location. Really close to the airport and has a walkway to the terminals. Took2 stars off for the pricing. It is over the top...paid $389 a night on a Wednesday night in August...and $44 for parking. Nice clean hotel with convenient location but the pricing is ridiculous

    06/08/14 | Link | Rating: 3.0
    106. Steven Y.
    Wow I LOVED my stay here. Me and my fiancée were here only because we flew thru to go to Iceland and I suggested since we had a week off to stay a couple days in Boston on the way back. We upgraded our room and the room was BEAUTIFUL. Only thing I didn't like was the fact that the executive lounge was closed on the weekends and only open for 2 hours on Friday (our stay was from Thursday to Sunday) and the cleaning ladies weren't efficient in replacing the towels or soaps. The breakfast was amazing and everyone was friendly. If you need to get around download the Embark Boston app and it will guide you on the T(MBTA- Massachusetts Bay Transportation Authority/ Subway) where ever you need to go AND where to walk to get to a destination from the T! I give it 5 out of 5 stars!

    15/03/14 | Link | Rating: 5.0
    107. Kate N.
    We decided to spend the night at Logan instead of driving from NH the same morning as our flight and were so glad we did. Although the drive through Boston was no picnic - and the detour traffic a bit nightmarish due to Callahan Tunnel closure - once we found the Hilton, it was uphill from there. Okay, mostly.

    Valet greeting was effusive and so kind! He helped with the bags, kept the car running and told us where we could fill the rental with gas and return it. Said they'd pick us up from Budget [Kudos to the similarly awesome folks at Budget who waited while we worked out the paperwork and returned us to the hotel!] Bellman, was also so kind and helpful. We had a large corner room, two doubles [traveling with la kiddo] which was quiet and comfortable. Beds were great.

    Two small negatives, room was not meticulously cleaned - we found a Christmas bag and a chapstick [this was 12/30] and the tub drain didn't work unless it was pulled up manually. Prices of food here are also hotel high but there are plenty of choices in the airport which does as it advertises [at least in Terminal B] and sells food at mall pricing.

    Hat tip to Jim R and his previous review - it helped to know that the shuttle a) might have a line [for us, this meant only one before us and several after] and b) that they stop first at FedEx for the pilots. Even with that, the driver helped with our multiple bags on and off, and we had bunches of time.

    01/01/14 | Link | Rating: 4.0
    108. Wendy T.
    I have to say that for being at the airport, you cannot hear anything! The restaurants are decently priced and the food really good. The rooms super clean and the bed, comfy!!! I would definitely stay here again!

    22/03/14 | Link | Rating: 5.0
    109. Nick L.
    Beautiful lobby and rooms. Read the other reviews cautioning about the thin walls. I was kept up past midnight by people in the adjacent room who were talking at normal volume and had the TV on. Took this room due to a late fly-in from California,  but I will take any other options next time.

    11/11/14 | Link | Rating: 2.0
    110. Scot A.
    Such a great hotel!  It's this hotel which won my loyalty to Hilton Hotels many years ago. The only draw back to this hotel, if it is one, is that it fills up quickly!
    Being a Diamond member, service on the honors floors is excellent and the executive club is roomy.
    Rooms are comfortable - especially the beds!

    09/07/14 | Link | Rating: 5.0
    111. Shinta S.
    We booked this hotel because we had to fly out from Boston early morning the next day. It was a nice hotel but for the price we're paying, we got a pretty small room. Compared to other hotels we had stayed in the area, we're paying twice as much and getting smaller room. I guess we were paying for the proximity and convenience of being close to the airport.

    Our kids loved to swim in the pool. It's spacious, clean, and big. They also have a hot tub.

    The restaurant in the hotel was equally over-priced.

    24/06/14 | Link | Rating: 3.0
    112. Heather W.
    Arrived after a 7 hour drive from Quebec. The bellmen was extremely helpful and very friendly. The room was very nice, and it kept the sound from the airport out very well. The hotel, and meals with in the hotel were pretty pricey, but what else do you expect this near an airport?
    The following day our flight didn't leave until 5:30, and they held our luggage while we went out and found something to do. Again the same bellmen was very helpful gave great recommendations, and made sure we got to where we were going.

    31/08/14 | Link | Rating: 4.0
    113. Winston F.
    This is an amazing hotel.  The staff is great, hotel is clean, and its right next to airport.  Amazing place to see.

    07/10/14 | Link | Rating: 5.0
    114. K H.
    The only positive points I've experienced are the price and location if  traveling. My family and I traveled to Boston for my graduation. First let me add that I am an educated African American woman. After thirty six hours of check in, we encountered racism twice at the Hilton Boston Logan Airport Hotel. When we discussed the issue with the manager at the hotel, his apology was very weak.
    He attempted to "appease" me by offering breakfast vouchers for the following morning. They also placed an $800 hold on my mothers credit card although my card was already on file. They claimed it was a misunderstanding. I will NEVER recommend this hotel to anyone especially those of color.

    31/05/14 | Link | Rating: 1.0
    115. Crystal I.
    Stayed overnight for work!  I love that it is literally attached to the airport, so no hotel shuttle needed.  Very nice. I did not like the check in desk, super rude and because I was not dressed in a business suit and was in jeans they were super snoody and rude.  I got the corner city view room.  The city view was beautiful from my room.  Overall great room but bad customer service.  Also ate in the restaurant for breakfast, really good food, they have the option for the buffet which I picked and it was not your typical hotel continental breakfast.  Really good on the food part.

    01/02/15 | Link | Rating: 3.0
    116. David G.
    I am truly impressed. Getting off an International flight you can walk, without going outside, to get to this very large Hilton.

    It is a nice, large,  newer Hilton. It has a ton of amenities: Restaurant, Lounge, business center and exercise facility.

    Since I stay at a lot of Hiltons I was upgraded to the 10th club floor. Nice big rooms, great views, quiet, and they have a nice lounge to get snacks and an okay breakfast buffet.

    On the main floor they have a pretty good large pub that serves nice drinks and fair food...the pizza was meh...but the cesar was really good. It was pretty busy.

    If you need a quick layover this place really can not be beat!

    17/10/13 | Link | Rating: 4.0
    117. John B.
    Hotel was clean an staff attentive. Grille was over priced but that could just be a Boston thing.
    Major downer was that I flew in late and mistakenly tried to take advantage of the complimentary shuttle to the hotel. After watching two shuttles fly by our stop and 3 calls to the hotel later, a shuttle finally stopped and got me to the hotel an hour after I had called for pickup. Take a cab as the extra services are not worth it.

    24/09/14 | Link | Rating: 3.0
    118. Erin W.
    Feel like this hotel could've been so much better for what they charge. $300 for a standard room and everything closes early. We had a late flight and by the time we arrived, everything (bar included) was closed. We were starving so we got the boxed sandwiches from the front desk ($14 for a dry sandwich, spotted orange, and small cookie). Our toilet ran all night long. No fridge to keep anything cold. The walls are really thin, so after a long day of travel, we were woken up by guys coming in at 2 am. The benefit to this place is that it is attached to the airport, a super long walk (once you find the skywalk), but still attached. With the price we paid, I'd much rather take a cab to another hotel closer to the city.

    09/09/14 | Link | Rating: 2.0
    119. BethAnn S.
    We made a last minute reservation at this place when our flight got changed to zOMG o'clock in the morning. The price worked w 2 double beds for $149/night and the location was great. Noise was surprisingly not a problem at all and the front desk/valet staff was super helpful. Rooms were clean, the lobby was airy and wifi is included w room charges.
    The -star is for the airport shuttle they feature. It was utterly mobbed and the valet hijacked it for a family that got on last minute and literally had 15 bags and took up a stupid amount of the storage space. But apparently you can do that if you tip the valet $10. Who knew? The rest of us were forced to either wait 20 minutes for the next shuttle or cab it.

    23/03/14 | Link | Rating: 4.0
    120. CC C.
    Oh this hotel is lovely.

    It's a Hilton done well. Courteous staff, nice rooms, excellent breakfast, and convenient location.

    There is a shuttle available to take you to all terminals or you can walk to/from terminals A/E. It is a bit of a walk to the others, but it's definitely do-able.

    It's easy to take the shuttle over and catch the silver or blue line into town.

    And the breakfast! We all know I like my food and they have the option of a la carte or buffet. The buffet is excellent and includes drinks. Do it.

    Definitely worth staying at in my opinion.

    02/11/14 | Link | Rating: 4.0
    121. Heather J.
    Connected directly to Logan Airport, this Hilton made our early morning flight a breeze. We checked in quickly and they were helpful with helping return our rental car and getting everything ready for the next day. Unfortunately, if you want to get into the city the cab fares will be more because of the tolls, but we weren't up for a hopping on the T with just a few hours for dinner.

    If you want to eat at the hotel, it is fully equipped with a restaurant and bar area. The rooms were lovely, clean and comfortable. If you are looking for convenience to the airport, but still want a full service hotel, this may be the one for you.

    28/09/14 | Link | Rating: 5.0
    122. A R.
    Stayed and payed over priced hotel room for one night. Was quoted different prices on the phone once walked to the hotel they slapped forty dollars more in taxes which was not told by a person who barely spoke English. Waited 38 minutes in line for food downstairs at the only restaurant.with no luck to be seated we ordered pizza to go charged 30% more as service and 15%tip to overpriced pizza while we picked up pizza ourselves. Since there is no other choice around hotel come with extra money for deceitful charges and shameful business practices. Will never stay at hillton again.

    11/04/15 | Link | Rating: 1.0
    123. Alise K.
    Great hotel to stay when you have an early flight the next morning. Sky bridge to a terminal. Very clean, rooms were updated and roomy.

    28/11/14 | Link | Rating: 4.0
    124. Greg T.
    Pricey but it is the only option at Logan.

    Room was spacious but the hotel is quite loud. Food choices are adequate but not great.

    Conference rooms were comfortable and the had a huge fitness center.

    12/08/14 | Link | Rating: 3.0
    125. Joanna N.
    I had a lovely stay here over Memorial Weekend! My roommate and I picked this hotel due to it's relatively convenient location to where we would spent most of our time (North End, Chinatown). We booked via hotels.com and paid $216 for the night, which was actually lower than hotel rates in the surrounding area for the holiday weekend.

    After spending all day getting lost and sampling lobster rolls, we rolled in around 7pm. Check-in was quick and easy. The lobby is absolutely gigantic, spacious and quite beautiful -- really high ceilings and huge windows (think atrium), lovely circular patterned carpet, plenty of comfy-looking lounge chairs strewn about, a funny looking statue right in the center and a coffee bar to the immediate right. There's a decent sized fitness center, huge pool and hot tub to the left of check in, too.

    We were given room 560. The room was of standard size (king bed) and had all the standard amenities/toiletries with the exception of a mini fridge. Coffee/tea was from 'The Coffee Bean and Tea Leaf" while the toiletries were from Peter Thomas Roth. The room was exceptionally clean, the bed was comfortable and we had a fantastic view of the Boston skyline -- sweeeet!

    We pretty much spent most of the evening in the pool(I learned to doggy paddle!) and hot tub and had the most relaxing time. When we got back to the room, we passed out while listening to one of the various channels featuring classical music, mmmmm. I was surprised we didn't hear any plane activity since we were so close to the airport -- we slept like babies!

    Not much to comment on regarding the restaurants and staff -- we didn't eat at any of the restaurants, and we only interacted with one member of the staff(check in) while we were there -- he was friendly though!

    Only unexpected fee we incurred was for parking. Most of the hotels that I've stayed at usually provide free parking but it cost $30 for 14-24 hours here.

    Overall, I had an amazing experience. I would definitely stay here again the next time I trek out to Boston.

    01/06/14 | Link | Rating: 4.0
    126. David N.
    The room was spacious and clean. The beds were Comfortable. However when we arrived the hotle shuttle never arrived.  The concierge offered to pay for the cab after we complained.  The hotel is located close to  T station which was great for getting in and out of the city. qbout a 5 minute walk through a lovely park. The gym has a couple of treadmills and some dumbbells.  it also has a nice indoor pool and jacuzzi.
    the bar area was a little bit nasty and sticky. we mentioned to the bartender that the floor was sticky qnd she said is was our shoes that was causing the problem. we just found the attitudes of the entire staff to be a little bit rude. overall we would stay there again though.

    10/05/15 | Link | Rating: 3.0
    127. David K.
    This place is soo 'hit or miss' - I've had wonderful stays here -- and I've had miserable stays here. It really depends on the staff. Tonight, they had no valet parking due to the recent Noreaster. So no parking. Forcing me back in 3 degrees telling me that you can park in the airport and take the sky bridge to the hotel. Like I said - staff can either make it or break it, and that guy has been giving out that info all night.
    Time to check in? Well, after the endless circling looking for a space far away from the Asgard Sky Bridge, trooping through the  inclement weather (the guy lied about the Sky Bridge - if you can park next to it - awesome - but you WILL suffer if it's cold) - it has taken me almost TWO HOURS  to check in. Mainly due to poor valet information.
    And then the guy behind the desk is trying to explain shiz to me - and I just wanted to throttle him for not handing over the keys after the experience. I told him how long it took to get a parking spot and just get me to my room ---- before he started his spiel. Seriously, they aren't good at reading people - he just kept going on and on. So this stay 1 star, last stay was 4 - I'll give them a 3. Actually wish they had valet when it's this cold - but I guess everyone else had the same idea...but let one of the employees do a periodic check on the parking spots or at least talk to someone running the garage so they can remain informed of the situation.

    23/02/15 | Link | Rating: 3.0
    128. Lyndsey C.
    Seemed nice enough... didn't stay here... just ate in the restaurant in the lobby.  Food was decent, server was terrible.  If you are needing to stay near the airport, it is nice enough.

    I was literally there for 15 minutes, though, and valet made me pay the hour rate.  He could have just left the car right where it was... they don't let you park in their spaces unless you are a guest or valet, which is crazy..... but charge 20 for an hour when there for just 15 minutes.  They were totally slow and empty too, so he wasn't doing anything.

    03/04/15 | Link | Rating: 3.0
    129. Carey C.
    It's a big Hilton literally attached to the airport!   Which is awesome in the winter.

    Rooms are above average from the "standard" Hilton.  The obviously have recently been updated.  

    Dig a star on price!  But then again you pay to stay this close!  5-10 min inside walk to security!

    23/11/14 | Link | Rating: 4.0