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Hyatt Regency Boston in Boston, MA

Hyatt Regency Boston in Boston, MA


Discover the city's downtown destination, Hyatt Regency Boston, where luxury and convenience collide. Steps from Boston's most desirable area-attractions such as the Boston Common, Faneuil Hall, and Boston's famous shopping destination, Newbury Street, the hotel sits at the edge of the city's excitement and is connected to the "T," Boston's mass transit system. Experience Boston's exhilarating 24-hour neighborhood and burgeoning restaurant scene that includes our restaurant, Avenue One.


Established in 2003.


Company Info:

Rating: 3.50

Address: One Ave De Lafayette, Boston, MA, 02111
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

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Comments (189):

1. Barbs J.
I stayed here recently for a wonderful weekend and this hotel just made the visit even better. My best friend and I had a great room- quiet and comfortable. The bed was just right. Even the armchairs in the room were pretty cozy! The bathroom was pretty nice, what you would expect for a hotel like the Hyatt. The concierges were really helpful and even got us some last minute reservations. The restaurants and bars they recommended were great. The included breakfasts were tasty and pretty fresh, for a buffet, including lots of fruit. To top it off, we had massages in the hotel gym one morning....absolute heaven. I've had plenty of massages before and this one was among the best. The massage therapist even picked up on a past ankle injury, noting that there was some scar tissue and telling me about some exercises I could try to strengthen it more! I would love to stay at this Hyatt again- the location is great, close to everything and even closer if you take into consideration public transit in Boston being good.

08/01/08 | Link | Rating: 5.0
2. Kim O.
We held our August 29, 2009 wedding (both ceremony and reception) at the Hyatt. We selected them for the value they offered and the beauty of the ballroom, we had no idea what wonderful service we would also receive! It started from the time we signed the contract through to some follow-up items after the wedding. Jennifer Nicholson was absolutely wonderful to work with, I had no concerns about leaving things in Jennifer's hands, everything was taken care of exactly as Jennifer and I discussed. The venue itself is beautiful and the food, the food was delicious. I often wonder how the food will taste when prepared for a large volume of people and it was just as good as it was at our tasting! We had several guests and our vendors comment to us how nicely they were treated by the staff at the hotel. I would absolutely host another even there.

28/09/09 | Link | Rating: 5.0
3. Manny F.
Good spot to stay. My home away from home!

25/11/08 | Link | Rating: 5.0
4. Stephen K.
Stayed here a little while back, had a great time. This place is a couple blocks off the Common in Chinatown and we were able to get a really decent rate for a weekend night's stay. My friends came over and we had a rager - I remember the staff physically pulling a friend of mine off the piano in the bar, and then later a few more of our friends were chucked out of the hotel because of a drunken wrestling match we were having at 3 AM. The security people said they had to comp the rooms of everyone around us because of the disturbance. That's good business! Also some furniture was tossed off a balcony that night onto the roof of an adjacent building. Good times.

09/07/08 | Link | Rating: 4.0
5. Annie P.
Stayed at this hotel for the Marathon this past April.  Great location, cool gym, and a nice room.  

The front desk staff was pleasant and easygoing, but the Concierge, a woman whose name I forget at the moment, was unbelievably rude.  My boyfriend and I went to ask her a quick question about the marathon shuttle, and she literally glared at us, threw a piece of paper down on the desk, and acknowledged the person behind us, essentially dismissing us.

During the rest of our stay, we were there for 4 nights, 5 days, we had other questions but avoided asking them if she was there.  This woman was terrible and not an asset to the hotel at all.

Sidenote:  Marathon '08 we stayed at the Cambridge Hyatt and brought our bags over to the downtown Hyatt (with permission) to leave in their storage and pickup before heading to the airport.  When the bellhop went to retrieve our bags and put them in the cab he literally held out his hand expecting a tip from my boyfriend.  Sorry buddy, if you're going to act that way, you are not getting a tip.  He then proceeded to make comments at us and kind of jog after the taxi after we told our driver to go.

07/09/09 | Link | Rating: 2.0
6. liz d.
Pretty nice hotel, clean updated rooms. Easy check in and out, no complaints. The location was a close walk to everything, but not place you want to be walking around at night. Easy walk during daylight hours, but just cab it at night. The doormen are super helpful and friendly, and I wish I could say the same about the people at the counter , security, and the concierge. Our room key didn't work so security came up and said the battery was low on the door key device thingy. He told us we just had to bang on it a couple times and it would work. I asked, "shouldn't someone come by and change the battery so we don't have to go all the down to the front desk if this happens again?" He replies, "No, banging on it should work." Um, OK? Well, a housekeeper close by, heard the whole conversation (I think her name was Lucine), was took it upon herself to call and have the batteries changed by maintenance. Um, how nice! She should be the one teaching the rest off the fools here what customer service is!

So we come back after a long day sight seeing, (the only sunny day in weeks so we were told) and wanted to sit outside the hotel bar, Avenue One. However, we were told it was "closed today due to weather." Why? Too sunny? She had no answer. Whatever. Just like other hotel bars, the drinks are overpriced and not very good. However, there was nothing close by, and we didn't want to pay for a cab in search of a bar, just to have to pay for another cab back.

Don't stay here if you are into nightlife, but for some daytime sightseeing, great location for the price.

08/07/09 | Link | Rating: 3.0
7. Greg N.
I'll preface this by saying I prefer hotels with character/charm over flashy 'modern' touches like blue light bulbs out front.

My wife and I made our quarterly sojourn into the city to pretend that we were someone other than parents with such mundane concerns as grocery lists and school lunches.  This trip was planned on the spur of the moment and William Shatner popped into my minds eye calling me a 'namby pamby' so I hopped onto priceline to book my hotel (I guess the advertising works!!).  I was initially pleased to find that the Hyatt was the four star hotel that accepted my bid of $100 per night.  I had seen it tucked down the street from the Paramount many times but never stopped in.  We usually plan these trips a bit more in advance and I am a big fan of the Parker House but from speaking with friends I figured the Hyatt would be on par.

We splurged a little bit this trip and actually used the valet parking and ordered room service 3 times (the kids can eat bologna sandwiches at school next week) but the hotel was actually a disappointment.  Everything started out well, friendly valet, helpful receptionist, knowledgeable bellhop, but that is where things went gently downhill.  

We got into the room quite late, just before midnight, and the first thing I like to do is rearrange the honor bar by removing all of the $5.00 Pepsi's and $7.00 Budweiser so that I can make room for the Diet Mt Dew that perpetually travels with me.  I didn't notice the small sign that said moving the products would result in an immediate charge to your bill.  Apparently there is some sort of electric eye/pressure sensor thing that can determine when things have been moved.  The good news is that the flawed system only detected the removal of a ginger ale so I didn't have an extra $80.00 on my bill for rearranging the fridge.  The other small letters on the door of the fridge explained a $25.00 restocking fee if you removed their products to chill your own.  I went ahead and just paid the $5.00 for the ginger ale.

The room was larger than what we have stayed in at the Parker House but the bed was nowhere near as nice.  This bed was actually compatible with my bed at home.  The high speed internet access was $9.99 per day for wireless (I saw a data port on the desk but I didn't have a LAN cable with me so I don't know if it was hot).  I could not get the fan on the A/C system to stay running (I sleep better with some white noise), and the faucet on the tub ran perpetually.

The room service for dinner at midnight was not terribly prompt but I ordered calamari and my wife ordered a chicken Cesar salad so I have to assume that it took a few minutes to prepare the calamari.  I am assuming that the room service kitchen has nothing to do with Avenue One, the hotels restaurant.  I want to believe that limp, cold calamari would not be something turned out by a kitchen that advertises an "executive chef".  The breakfast room service was 6 cups of coffee, a dish with around 10 berries, a muffin, and a croissant.  Total price....$34.00.   I guess I learned a lesson there.

On a positive note, it is in a wonderful location with attentive staff, and there is no extra fee for canine guests.

If I had paid the full price I would be very disappointed but it was worth it for what we spent.

06/04/08 | Link | Rating: 3.0
8. Claire R.
The rooms were great and the beds were very comfortable.

I took away a star for the service from the main office. After I checked into the hotel I received a phone call saying that the rate I expected was not possible and that I would have to pay more. There were some special arrangements (staying with a Hyatt employee) that had been worked out before my arrival. The main office lady I spoke to was certain she was right and that we were not allowed to pay such a rate and she had to contact my friend at work to figure out the details thus interrupting my vacation and my friend's work day.

The other star was taken away for the gym. It was a nice gym facility however, the treadmills faced a large mirror so I had to run and look at myself the whole time, I would recommend bringing an iPod with videos on it so you can hook that up to your treadmill because otherwise you'll be forced to watch yourself run.

14/09/10 | Link | Rating: 3.0
9. Kris A.
Nice place. Wasn't blown away though.

03/10/10 | Link | Rating: 3.0
10. Danny J.
Pretty good. Don't forget there's a pool too. Lost one star due to pain in the ass wifi system.

30/07/10 | Link | Rating: 3.0
11. yelp l.
I'm giving it 3 stars only because I expect more out of a "Hyatt".

Good things:
-the room is clean and comfy
-there's a indoor pool and gym. it's amazing to have a pool because this hotel is in the middle of the city.
-it's right next to China town which you can get good food within walking distance
-there's a T station nearby (about 5 minutes walk)

Bad things:
-wifi is not included, it's $10 per day
-breakfast is not included, you also need to pay for it
-I have seen many Hyatt hotels that are much more beautiful then this one. This hotel is really a "so-so" one among all the Hyatt hotels.

11/08/10 | Link | Rating: 3.0
12. Mika Z.
We stayed here over the summer on a weekend and got a cheap rate plus free breakfast when we reserved online. It's a great location and central to a lot of sights. We originally booked with Hyatt because they allow pets but then our friend ended up dog sitting. The rooms are clean and have a modern design. The first room we were in had a leaky A/C but guest services promptly changed us to a new room. Minus one star because the first lady to check us in was rude and not helpful. I requested a higher floor when I booked online and she put us on the first floor and was not accommodating. The second room we got because of the leaky A/C was on a high floor though!

09/02/10 | Link | Rating: 4.0
13. Heather O.
Really? REALLY? $8 for a glass of Pinot Grigio? Really?!?

17/06/09 | Link | Rating: 2.0
14. Deb K.
I have never stepped foot into one of the rooms at the Hyatt, but I am very familiar with their ballroom.  I have been there many times for stuffy, boring work events. I usually end up trying my hardest to not over booze it around my bosses, but still have enough so that I don't want to poke my eyeballs out with my knife after I am done with my work-sponsored mass produced chicken dinner.  That being said, the bartenders usually have a great pour and the food is pretty good (especially the appetizers if the event is classy enough to spring for them) for being a work event.

I also, on occasion, make it to this Hyatt to give blood and it is always a wonderful experience.  The Hyatt has one of the nicest ceilings in the area.  There are pretty intricate chandeliers (who knew so many crystals would be missing), inset in the ceiling and framed with gold.  It is very nice to look at while lying on the bed giving blood and keeps my mind off of all the blood and needles around me.

30/01/08 | Link | Rating: 4.0
15. Craig C.
I usually go on Yelp at the end of a day to unwind and be alone without anyone bothering me and to blow off some steam of which I have a lot. Usually I don't give up my secret places in Boston which I love and keep to myself and my gang.
But I've grown fond of some Yelpers so I will share a little.
(I know BFD)

THe Hyatt Regency in Downtown Crossing has a great bar. They call it............drum roll..........THE LOBBY BAR.
yeah no imagination but whatever.

This big giant room has tons of couches and comfy chairs, great drinks, and
FREE FOOD every day from 4 to 7. They also have music sometimes. No one is ever there and it is very nice.
Now don't tell anyone this part.
I'm serious.
Wear a bathing suit under your clothes, sneak into the elevator up to the pool and walk in behind someone with a key and you won't believe the giant beautiful pool and hot tub. Towels. Locker room.
Drink, Swim, Drink again and screw out the door. yeah baby it's the little things in life. No one has ever said a thing. I think it's because of how good I look in a speedo.
or not.
Check this one out people. You'll Thank me.
or not.

05/07/07 | Link | Rating: 4.0
16. Tom C.
I booked here for a crash space for my wife and I after a boston-area pub crawl with friends.  I got the upgraded room I put in for, for a reasonable price.  It was a fantastic suite.  The bed, as another reviewer noted, was VERY comfortable, and the view from our 21st floor balcony was outstanding, with a great view of the skyline and the state house.  The furniture was very comfortable and the room was spotlessly clean.  My only complaints are that the complimentary internet service didn't work well with iPhone/iPad - you had to keep logging in with your room info, and the bathroom was a bit dated.  Oh, and the ice machine was broken, but that's got to be completely random.  You get what you pay for.

21/12/10 | Link | Rating: 4.0
17. Raz T.
I can't complain about price because I booked it for $70/night on priceline, but I'll cut to the chase with the positives and negatives of the Hyatt Regency Boston

- clean (except for mildewy showers)
- fairly inexpensive
- very spacious bathtubs and showers
- soft beds
- nice toiletries
- let me check in about an hour before regular check-in time

- INCREDIBLY noisy!! - conjoined rooms have little sound proofing, especially in the doors - I could hear all the giggling and phone ringing of the people next door to me. Plus, situated next to the ice machine and maid's closet (seems to be common if you book on priceline). Additionally, kids stomping and running up and down the hallway constantly - though this is not the hotel's fault (maybe if they put families with kids on the same floor) and more the fault of lazy parents
- Additional charge for internet - kind of ridiculous in this day and age
- Could not find the entrance - enter on the side of Lafyette, take the stairs down, elevator up, cross the lobby, find main elevators, and go up to your room - very odd, confusing layout of hotel
- No mugs in the room - the paper cups are wasteful, mugs would be nice
- no bathrobes; the website indicated bathrobes. minor, but would have been nice!
- shower was pretty mildewy; looks deceiving, but the minute you turn on the water, grey and brown emerge all over the grout
- not many channels on the TV - looks like it was basic Direct TV, with maybe 20 channels or so - most of which are sports, kids, or news (the food network or discovery channel would be nice! even bravo!)

07/03/10 | Link | Rating: 3.0
18. Drew T.
Hands down one of my most favorite hotels. I paid for an unknown 4* room on Hotwire and got this deal for $70. Then I got upgraded to a larger room with a preferred view! Best part is the location - shopping at your doorstep. I loved everything about my stay here thanks to the staff who went out of their way to acknowledge my presence and meet my needs when I raised them. Not like other hotels where the fake happy is laid on thick and the doormen/reception people could care less about their customers.

15/02/10 | Link | Rating: 5.0
19. andy w.
The service at this hotel was simply awesome.  Although I was not able to check-in in early the morning (the hotel was sold out the night before), the staff did help set some reasonable expectations on a check-in time -- and they called me when the room was ready.  My first room was supposed to be a non-smoking room, but for some reason it was filled with the smell of smoke.  The staff apologized and quickly got me into a different room.  It's not their fault personally (this is something we should all remember), but let them work out a solution for you -- I did that and got favorable results.

On the morning of departure, I had to leave the hotel before 5am -- but I woke up so late that I only had 30 minutes for breakfast (I had a voucher).   The manager coordinated with the room service staff and had everything in my room in 15 minutes, and then got me a cab in the next 15 so that I could get to the airport on time.

Is that real service or what?  

Even though the hotel is in the middle of the financial district, which means that at night there's not much going on -- but I would still come back knowing that the great service will be there.

26/05/08 | Link | Rating: 5.0
20. Erik A.
Rooms were nice and clean. Great location. Concierge was very unhelpful and borderline rude.

22/11/10 | Link | Rating: 3.0
21. Jessica L.
Got a room on Priceline and, for what we paid, it was  a great deal.  

The entrance is weird, you have to go downstairs and take an elevator to the lobby, and then another elevator to the rooms.  The room was basic, but nice.  Too hot, though, despite me turning the A/C on full-blast.  Wasn't crazy about the featherbed, but whatever.  It was a clean, comfy, and convenient place to crash.

08/07/08 | Link | Rating: 4.0
22. Jen H.
I went to the grand opening of the terrace tonight - near the avenue in the hotel. the event was lackluster, a few nibblits of fish tacos floating around (i really dislike that name due to the other meaning behind it).... and the drinks were on the $$$$$ side for what you got.

That being said, however, I think this place has real promise. I really like outdoor venues for the summer time, and although it is not flashy, it is hella convenient to a lot of different things, and the tables were comfy, or it would just be a good place to mingle around. I think they're going to be having live bands on certain nights in the future, but don't hold me to that b/c i'm not 100% sure!

avenueoneboston.com - check out their link for more 411 ;-)

29/05/08 | Link | Rating: 4.0
23. Robert M.
The Good:
Awesome bed and pillows.
Very nice staff and friendly.
Close to china town

The Wierd
Strange layout of rooms and odd shapes.

The Soso
We had the breakfest plan,  ate in the resturnat three times.  Service is ok at best.  the buffet is ok, food was sometimes cold when it should be hot. Some items not stocked very quickly, order off the menu if you can.
Expensive for the breakfest otherwise at $26 for buffett.

The bad
Area is still a litte unsafe at night, there is a drop in shelter about a block away so you will see beggers.
Parking $44 a night, ouch.

05/08/08 | Link | Rating: 4.0
24. Jon G.
I stayed at the Hyatt Regency when visiting Boston in January before I moved back to the city from San Diego.

My experience with the hotel staff was absolutely remarkable.  In the course of my stay, I somehow managed to fall and lacerate my L knee falling out of the shower!   While I was bleeding and unable to get to my feet, I reached for the hotel phone and dialed zero for the hotel operator.

Hotel security, the on-duty manager and several others assisted by calling Boston EMS and assisting them in getting to my room.   While I was being wheeled out on a gurney I asked for ice cream and late check out.  The management OBLIGED!  They let me check out at 5PM instead of noon and when the person at the front desk noticed that I had not yet consumed ice cream that she was supposed to comp from my bill!  She made me go have my ice cream in the lounge before she processed my check-out!

The elevators are a little weird, however: my room was clean, the bed was very comfortable, and the staff went ABOVE and BEYOND to make sure I still had the opportunity to rest after returning from the emergency department at Tufts Medical Center, which incidentally is just up the street from the hotel.

17/10/09 | Link | Rating: 5.0
25. Hailey B.
Given the location of this hotel (which is great btw!), it is incredibly quiet! I was very pleased with the comfort of the rooms and the friendliness of the staff. I'm giving 4 - not 5 - stars because 1. wi-fi is $10 per 24hrs and 2. the pool and workout facility is a bit dated. Machines are up-to-date and pool is clean, but steam room is itty-bitty and the center as a whole is claustrophobic. If you hit it on a nice day though, you can sit outside on the deck chairs!

13/08/11 | Link | Rating: 4.0
26. Kyle D.
This hotel is rather expensive for the surroundings.  The rooms are nice, but you can get charged over $200 for a very basic room.  You are better off going on hotwire to find a lower price.  They forget to give you a wakeup call and the bar is small and full.  I would say it is just ok.

09/09/11 | Link | Rating: 3.0
27. Selena C.
Attended a conference at this hotel in November. The whole hotel is freezing & oddly laid out. There appears to be a problem with the elevators--they're ridiculously slow and as a result packed solid with people. But the worst is the hotel restaurant--the service is glacial!  And the maitre d' doesn't do anything to ensure that service is smooth & fast. My hot tea was lukewarm at best, and arrived without any condiments. My waffle was cold & also served without any syrup or butter. Syrup was served cold (I guess to go with the cold waffle). Major waste of money & a meal.

22/01/11 | Link | Rating: 1.0
28. Jessie G.
The hotel is about six blocks from the train station. Great hotel, lobby was nice, clean and the staff was very friendly. There were 2 elevators but it really was not that big of a deal (that seems to be in most of the negative comments about the hotel????). You walk in the hotel, there is small set of steps (annoying if you have tons of luggage but the staff will help you), take the elevator up to check in and then a second elevator to the rooms. It sounds complicated, it's not. It's an easy walk to shopping, Quincy Market, the theatre district and China Town. There was a line to check in due to a wedding and big conference, but it went quickly and the desk clerk was friendly and offered us suggestions and directions. Priceline listed it as 4 stars, I was hesitant to believe that based on the reviews, but it was actually quite nice. I didn't go near the mini bar. We did order room service for wine and they were quick. The room was big with a nice view, comfortable bed. Great stay!

20/10/12 | Link | Rating: 5.0
29. Cherie E.
First, this is definitely not a 4 star hotel. I booked via hotwire and was excited to stay someplace luxurious. This is not it and having stayed in probably 100 hotels over the last 18 months, I can honestly say that many 3 stars are as nice as this place. Seems there is a charge for everything, from parking (which thankfully we don't have a car with us), to breakfast to wifi. Concierge was less than helpful when queried though the door men have been very kind. Beds are comfortable, rooms are clean and location is terrific, but overall for a 4 star hotel, I'm pretty disappointed.

30/12/12 | Link | Rating: 1.0
30. Ryan H.
Nice place! We stayed here for a weekend in January, and by using Priceline.com , we got a room for the ridiculously low price of $63 a night. Totally worth it for that price. It's a four-star place, so what do you expect? The beds are really comfortable pillow-top mattresses. I didn't experience that "new place" insomnia I get with some hotels. I just fell right asleep. The hotel is right downtown, near the theaters, a shopping district, and on the same block as the Downtown Crossing stop on the T. Every staff member was courteous, friendly and helpful. People have said it's in a dirty neighborhood. It's not, but what makes it weird is that the first three floors of the hotel, about, are a parking garage, so there are no windows. Just concrete. This is odd, and means you do have the odd experience of switching elevators to get the guestrooms.

A few complaints: I couldn't find the soap, so I went and bought a bar. It turned out to be in between the two shower curtains. Tricky. Also, there's only ~25 tv channels, if that's an issue for you. Also, the promised iPod speaker system was not in the room. We wouldn't have used it anyway, but just so you know...

Overall, we had a great experience. I'm going to give it 4 stars because, despite how nice it really is, the regular prices for a room are insane! I would either go through Priceline.com for this place, or go somewhere else. There have to be some better deals around. This is 5 Stars if you go through Priceline.

07/01/08 | Link | Rating: 4.0
31. Shannon C.
Stayed here for our anniversary night out in Boston. The location is awesome. We had an easy walk to long wharf for dinner. It's next to downtown crossing and the commons. Easy access to the pike and 93.  

The room was large for a city hotel. It was clean and the bed was comfy. The walls are super thin an we could hear our neighbors phone ringing in the morning. But I have that complaint about every hotel. Why can't they add a tad more insulation!  

Front desk staff was friendly. The hotel doesn't have a parking garage. There's a public garage next door which was actually better since it was only $32 for overnight parking.

We enjoyed our stay here!

31/07/11 | Link | Rating: 4.0
32. Steve H.
Very nice with comfortable king bed.  Walking distance to many attractions.

29/12/11 | Link | Rating: 4.0
33. Chris C.

Hyatt has this complicated elevator system where from the entrance of the building you have to take an elevator up to the lobby and then obviously take another elevator to you're room. Why did they have to make it uber complicated like that?! Anyways,

Checked in around 8PM, I requested a double bed but didn't have one so they gave me the king sized bed. Went to my room, pretty decently sized had the king sized bed, tv (non plasma) on top of the cupboard, desk, chair, and sofa chair.  I would give it a 2 star for decor not up to the 4 star standard by all means.

Next morning 8AM, I'm awoken by the housekeeping shouting Spanish across the hallway and vacuuming the rooms.  I realized the walls are way too thin and they positioned my room right in from of the ice maker room + housekeeping closet.  After being annoyed, went out that day+night and when I came back, I see that my room was not made.  I call the front desk and they tell me that if you did not leave the place by 10 AM and take off the privacy by 10 AM, then you will be exempt from room service.  All they could do for me was bring up fresh towels which basically didn't do much at all!

If you're an early bird and don't care much for the decor, stay here.  If you have already booked the Hyatt, make sure to request a room away from the ice maker and the housekeeping closet.

28/06/09 | Link | Rating: 2.0
34. Chelsy W.
I was attending a conference at the Hyatt in November and stayed there under the group rate, which was $200/night +tax.

I was pleased as punch with this place. My room was quiet, spotless, spacious, and had a great view. The bed was heavenly. I swear I spent more time in my room during the evenings just so I could lounge in it. It had a super cushy topper, plenty of pillows, and high quality (read: non-scratchy) linens. I'm love a nice soft bed and it was simply a dream to sleep in.

Continental breakfast at the conference I attended was above average...not sure how it differs from the standard continental, if at all. Met a Bostonian friend for drinks at the bar and that was a nice experience, too. The front desk staff were super helpful, friendly, and responsive. Printed my boarding pass right in the lobby with assistance from a bellhop, who also escorted me to an ATM and hailed me a taxi. Front desk staff recommended nearby Max and Dylan's and it was a home run with my friend and I. Their lobster mac and cheese was delish.

This was my first trip to Boston, and I wanted to squeeze in some sightseeing in addition to my jam-packed conference schedule. The Hyatt's location was perfect for this - a couple blocks away from Boston Common and within walking distance to pretty much everything I wanted to see.

I wouldn't hesitate to stay there again on a return trip!

02/07/10 | Link | Rating: 4.0
35. Kristine C.
Hotwired the Boston Common area and came up with this 4 star hotel for ~$250.  

First impression of the hotel:  HOW do you get into this building?  We parked in the public parking underneath the Hyatt (not valet) and waited for every broken elevator (with service persons watching, likely snickering at our unsuccessful attempts).  

Okay, no problem - elevators broken, let's take the stairs.  We walk up the only flight of stairs, DEAD END.  -- Organization, please.

After walking around the entire building, we make it to the lobby.  Despite being completely cut in line by a woman on a power-trip at the front desk, the service downstairs was polite, professional, and helpful.

... but they can definitely work on room service.  

First, we expected a bigger room for the price we paid - as well as a better view, the back of the Hyatt is not an exceptionally beautiful thing to look at.  

In the morning, we ordered room service that was EXTREMELY overpriced for what we received, I DO NOT recommend.  A "tall" glass of orange juice and milk that is gone in one gulp?  Now that's just a naming issue.

What saved this Hyatt from getting a 1 or 2:
- Amazing concierge service - recommended a great, inexpensive restaurant/ bar for dinner, as well as explained how to tour Boston in 3+ ways
- PERFECT location to Boston Commons, pretty much in the middle of everything

For the services we used and the prices we paid, this place was the most extreme form of mediocre - if that makes any sense at all.

20/10/10 | Link | Rating: 3.0
36. David J.
I stayed here for a conference on a recent trip to Boston.  The rooms were nice, large, and clean.  The front desk staff was especially courteous and helped in any way they could.

The meeting spaces were very nice and comfortable as well.

If you can stay here, do so.

01/04/12 | Link | Rating: 4.0
37. Jason S.
Stayed at the Hyatt on a recent vacation to Boston, mostly due to its central location and some pretty good weekend rates. Being a Hyatt Diamond helped, but didn't get me much in the way of special treatment aside from an upgrade to a suite (though the regular rooms were very nice.) I stay in a lot of hotels for work, very frequently, so I'm a pretty discerning guest.

- A pool, in the city. That's unheard of.
- The location was great, near Boston Common, several T lines, and right off the Silver Line. Definitely good for vacation travel.
- Service was quick and polite
- Great service holding our bags when our room wasn't ready, and again after we checked out but before our flights
- Nice, comfortable beds and furniture in the room
- Large bathroom with plenty of space, and all the amenities
- Full wet bar, which, though expensive, gave us an opportunity to grab a drink without calling room service

- Doors are thin, and nothing to slow down slamming doors, so I was woken up a couple times by inconsiderate neighbors slamming their doors (this lost them a star)
- Check in fellow didn't realize that my rate came with breakfast, and didn't give us the coupons. Got them after I followed up. I'm pretty sure he was brand new.

10/08/10 | Link | Rating: 4.0
38. Aaron B.
I opted to stay here one recent weekend when a friend was visiting me on my work trip. We wanted to be in walking distance to restaurants and the nightlife scene. Fortunately, the hotel was able to provide that convenience. Since the hotel is set off Boston Common by a few blocks and is not very high, the only views are of other buildings. We parked in the garage which was overpriced like every other garage. I had read reviews about the funky hotel access and even with that knowledge, still managed to get off on the wrong floor. Check-in was rather quick as the desk was appropriately staffed and included a separate line for elite members. Since my friend was visiting, I opted to use one of my suite upgrades for a larger room. Wow do I feel like I got screwed! While the room was slightly larger, there was no comparison to the suite provided at the Hyatt Regency Cambridge. There was a quant living room with TV and work desk with french doors separating the bedroom. The bed was large and comfortable whereas the bathroom was small and included a crappy bathtub shower combination; which was not expected of a Hyatt Suite. Overall, I was disappointed that I wasted my suite upgrade on such a crappy room but that's life.

The one redeeming quality was the breakfast buffet. In addition to the usuals - fresh fruit, yogurt, pastries, potatoes, bacon, etc, they had an omelet station and flat top staffed with a cook for build your own pancakes and french toast. I am obsessed with french toast and I was very pleased by the taste and quality.

30/01/12 | Link | Rating: 3.0
39. Ayanna B.
I stayed here because of a wedding in town. The price was high, but their AAA rate was significantly lower. It was clean, the bed was soooooooo comfortable, and they were all so friendly and polite. They also only changed the towels/sheets when you want in a bid for eco-friendliness. The hotel bar served as a good meeting place, the bartender knew what he was doing.

I don't know anything about this unfair employee business, which is worrisome. But as far as the rooms and staff there, it was a good experience.

18/09/09 | Link | Rating: 4.0
40. Jonathan F.
We managed to bid for a room here using priceline! This hotel is clean, good location and decent size rooms, perfect for what we needed to see Boston for the first time!

Only thing is, parking is expensive. $32 a day. Breakfast at the hotel looked good but again, expensive. Plenty of decent coffee shops near by.

Would I recommend this hotel to a friend? Yes I would.

10/01/11 | Link | Rating: 4.0
41. Mandy H.
My boyfriend and I flew in Boston at 1am in the morning and by the time we dropped off our bags it was 1:45am. We booked two night and the front desk upgraded our room to a suite. The room was big for just the two of us. Like most of the yelpers here mentioned, the kings size bed was very comfortable.
Since we flew in so late we thought the only thing we could get was room service, but no~~~ the very helpful front desk young man told us that some of the restaurants in China town should still open. So we took a trip to Chinatown ( which is 30 secs. walking distance away from the hotel  ) and we were able to get good Chinese food.

28/01/10 | Link | Rating: 4.0
42. Levi B.
Stayed here the night before Thanksgiving, so have to take that into consideration that the staff was helpful, but not over the top friendly, but again, I probably wouldn't be thrilling about working then.

Checked in at 6pm.  Hysterical woman in the lobby screaming with wet hair and a robe on... hot water was out in the entire hotel - pipe burst.  What can you do.

Concierge was helpful finding good places to eat and drink nearby.  While we waited for the hot water to come back to shower before going out to dinner, walked right across the street to the liqour store for some wine.

Location is excellent - right off the Downtown Crossing station of the T and walking distance to Boston Common, the Freedom Trail, etc.

Layout/design is odd.  It appears there are renovations happening, but you don't enter into the lobby and the lobby does not have a 4 star hotel feel to it.  Its obviously more of a business traveller hotel than vacation.

Got it on Priceline for $65, so I can't complain on price.

Like others have said, the bed was simply incredible.  And once the hot water worked, shower was fine, clean.

07/12/09 | Link | Rating: 3.0
43. Kevin H.
The worst hotel bar in Boston?  Possibly.  

First, the basics.  Location is pretty good, assuming you can find the hotel garage.  Once there, good luck finding a cab to take you anywhere.  We asked the doorman to flag a cab for us ... he blew his whistle for a good 15 minutes.  Poor sod, there wasn't a car in sight, nevermind a cab.  The side street on which the hotel is located is so isolated its a wonder anyone can flag a cab.  Better off walking toward the park.  Not a big deal, but worth noting if you plan to stay there in the Winter, as I did.

Room was nice, nothing special.  The TV was bad, radio worse.  The hallway outside the room was absolutely freezing cold.  Again, not picky, but worth a mention.  Bathroom needed an update.

Now, the bar.  Small, dark (not in a good way), and - during my visit - populated by 2 women bitching about their husbands and members of the parking garage staff who saw nothing wrong drinking at the bar in uniform while their girlfriends showed up with their large Dunkin Donuts coffees.  The bartender was a mope.  Snacks were a sad potpourri better suited to an episode of the Rockford Files.  And this was a Thursday night.

16/02/11 | Link | Rating: 2.0
44. Nicci C.
Stayed here for a week while on tour with a show. It was very convenient to the Opera house where we were playing, as well as a lot of shopping and food places. The interior is chic and clean, the staff friendly, and the restaurant satisfying. I'd stay here again!

07/02/12 | Link | Rating: 4.0
45. Penny P.
There is a room freshener scent that permeates the hallways---whatever that is, i loved it.  

My room was spacious, comfortable, and clean.

-Nice breakfast buffet
-Efficient room service (don't order the steel cut oatmeal or pizza)
-Near Macy's
-Friendly service
-Excellent shower
-Full length mirror near the bathroom and front door

-T-mobile hotspot SUCKS. If I'm paying $7.99 per day, i should not be kicked off 4-5 times whenever I'm logged in. I'd not recommend this place for business travelers.

-Connected room doors are too thin--i could hear the guy next door breathing.  Seriously?

-Location is OK, depends on where you need to be

I would have rated this much higher if it was not for the T-mobile hot spot experience.

27/03/10 | Link | Rating: 3.0
46. Angi R.
I love the location.  It's walking distance from everything.

The first thing that I noticed when I walked into the hotel was the smell - was it freesias or orchids??? - whatever, it was a little strong but nice and reminded me of being in a spa.

The entry ways were beautiful and each member of the staff was incredibly friendly and helpful.

My room was spacious and the bed is so soft.  I got room service twice.  It was overpriced of course but the cheeseburger was well-seasoned and juicy and the smoked salmon and bagel I had for breakfast was good too.

The gym was serviceable but simple and it was a quarter mile from the elevator - consider that your warm-up.

01/04/10 | Link | Rating: 5.0
47. B S.
Great Hotel to be at if you want to be in walking distance from everything downtown and Chinatown.  Norman the bartender is a great source for things to do and see, he helped save me some $ on Lobsters and some great places to eat!  I am a fan and will be back!

07/12/11 | Link | Rating: 4.0
48. Rudy W.
great place, great service.
Hyatt regency in boston has better value than regency in Chicago.
unfortunately they don't have the concierge lounge, but they make it up by giving us a free breakfast buffet.
yes we don't have cocktail or snack hours but, i can survived.
good walking distance to chinatown and also the downtown boston area.

14/11/10 | Link | Rating: 5.0
49. Alita M.
Had a great stay here over the weekend - amazing concierge service through and through.

My boyfriend's company literally took over this building for their holiday party. After a rather rambunctious one from last year, he was a bit surprised that we had such an easy time getting accommodations and being allowed back in the building! Oh boys.

Needless to say, I arrived at 8am from a red-eye and was able to quickly get to the room with no hassle for getting a key. The bed and sheets were fluffy, I passed out in slumber. The shower head was a bit funky to get working well, but overall enjoyed the large tub and spaciousness in the bathroom for taking over the entire countertop with my girlie toiletries. Easy to get cabs to and from, and when we were in a bind to find a place for dinner at last minute (300 executives and team members all in town and wanting steak meant no steakhouses had availability for a party of 4), we were given immediate attention by concierge to book a reservation 15 minutes ahead for Locke-Ober, JFKs old haunt. They also had our clothes steamed for freshness and back in the room in less than an hour.

The party was well catered, with tons of food, a free photo booth and plenty of booze.

I'm not always big on chains, but this hotel is one that you can guarantee having a good experience at (especially if your company is throwing a ton of money down to host a holiday party and are looking getting excellent service).

22/11/10 | Link | Rating: 4.0
50. David B.
Scenario: our first Boston July 4th. Years of watching the Pops at the Esplanade on the boob tube. Decision: lets go watch the fire works live! Problem: don't want to fight traffic and get home at 2:00 in the am. Solution: stay in Boston!

Following several searches for a "cheap" (a relative term) hotel in central Boston, went to Priceline and was able to score an excellent rate at the Hyatt. The check in and service was impeccable and the room was comfortable (killer bed and linens). Only complaints: the pipes in the bathroom moaned off and on throughout the day and night. The set up on the lower floors is a little odd. You enter at street level and proceed via elevator to the third floor to check in. No biggie, just a very slight inconvenience.

Had fun, enjoyed the fireworks and got to our room in a decent amount of time. Perhaps we've started a new tradition!

06/07/08 | Link | Rating: 4.0
51. Melissa W.
My boyfriend and I were looking for a nice place to stay for the night in Boston. We got a last minute booking through Priceline for an insanely good price (110$ including taxes and fees)- for a FRIDAY night stay!

This hotel is in a pretty central location and easy to get to from the high way. The check in and conceirge were wonderfully friendly.

The room itself was lovely with a large comfortable bed, fine linens, and a large tv. The bathroom had a great big tub which would have been great for soaking in.

Check in starts at 4 pm and check out is a 12, which means you can get there early before going out and then sleep in after a fun night.

The dining option in house is rather expensive, costing upwards of $12 for two eggs and toast for breakfast. The conceirge can recommend plenty of great local eateries though, all within walking distance.

The reason this did not get a five star rating is due to house keeping service. The was on opened bar of soap with hair on it in the bathroom that we didn't notice right away. This made us doubt the cleanliness of the rest of the hotel room. The housekeeping also knocked repeatedly in the wee hours of the morning before trying to open our door to clean. Who sends in housekeeping before 8 am?

The parking garage is a bit expensive ($32 for a night), so if you can find parking else where, do so.

All in all though, it was a lovely place to stay.

13/02/11 | Link | Rating: 4.0
52. Safin K.

I made reservations here online for a business seminar two months in advance.  Soon thereafter, due to work scheduling, I could not make it so I decided to cancel.  Little did I know, the reservation I made included a small print statement of full pre-payment with no cancellations.  I spoke to two people there and discussed my situation and noted the early notice to cancel but they would not bulge.  No customer service whatsoever and sounded like some cheap motel receptions.  WHAT A SCAM!  I realize the economy is unstable but still, they have no effort to live up to their name, or what I USED TO think of their standards.  


09/08/11 | Link | Rating: 1.0
53. M Y.
Had a red-eye to Boston. I thought I would get rest on my flight. Did I? No because there was a baby that wouldn't stop crying the whole flight over to Boston. To make matters worse, I was sick. I opted for the early check in and upgrade at check out (if avail).

As soon as I landed, I headed to the hotel to see if I could check-in early bc I needed to take Nyquil and rest. Trang at the front desk informed me that early check-in wasn't available, BUT she'd call me as soon as a room was available. She took my number down and checked my luggage in. Thereafter, I went to a nearby Equinox to shower while I waited for my room.

Low and behold, I get a call from the manager around noon letting me know my room is available. Note that there was a PAX event that weekend. You get the point.

Trang totally went out of the way to help me out. Trang has converted me from a Starwood loyalist to a Hyatt costumer for life. When someone shows you a bit of humanity when  you're at your lowest point means a lot to me. Especially in a day where excellent customer service isn't offered to the general public. The entire Hyatt staff was cordial except the Russian or Eastern European chick. Regardless, they made my trip amazing.

The room:
It's pretty much standard even though I was upgraded to a corner room.  The hallway light bulb was broken, and their toiletries smell weird. I much prefer Westin's or W's.

The room was clean and the bed was heavenly. But Starwood's heavenly beds are always much better.

The caveat is I had double booked a room at the Hilton Financial district. Now that was a complete 180 experience.  They were rude, inconsiderate and the rooms were dirty. AND they didn't have flat screen TV's.  Are we in 1999 Hilton?

24/03/11 | Link | Rating: 4.0
54. Mark K.
A little bit run-down.  Looks like they're working on it though.  Great location.

06/06/12 | Link | Rating: 3.0
55. Venkat N.
Checkin was efficient. Valet parking was also efficient. But the room was horrible. The carpet was plain wet. Certainly not worth the price.

And they also have Premium Internet. Dont waste money on this.

14/09/12 | Link | Rating: 2.0
56. Jeff F.
Stayed here while house hunting in Boston and it was generally a pleasant stay.  The concierge was very helpful with some packages I had overnighted and held our luggage for us at no extra charge (unlike the marirott).  The room was modern and well equipped although the bathroom was small and dated.  The only real negative I had was the entrance.  It's a bit hard to find especially arriving for the first time (we arrived at 1:30am after a late flight).  The lobby is actually up off the street level with no outside access.

23/01/12 | Link | Rating: 4.0
57. Mark M.
Nice hotel experience. The bed was very comfortable, bathroom shower had good water pressure, staff very friendly and helpful, pool and gym area was very nice, free coffee and tea in the mornings downstairs, very good location--two minutes to shops and subway. .

Standard check out time is 12, which seems very reasonable to me.

We didn't try the restaurant - it does look a bit pricey. Only (small) negatives for me were the two different elevators and that they charge $10 a day for internet. That's ridiculous to me.

31/10/11 | Link | Rating: 4.0
58. Erik R.
Plus side: An entire hypo-allergenic floor, a clean, modern "feel," big, comfortable beds, 24 hour fitness center privileges, quiet and reserved clientele and lobby, helpful staff.

Down side: the fitness center is buried underneath the hotel somewhere, descending toward it makes one feel unsafe, the channels are limited, and the lobby/hallways have this overwhelming scent that can best be understood by imagining the very worst, pungent scent ever concocted by bath and body works, sprayed and smeared over everything 10 x over....

All that being said, I do like coming here.

25/11/11 | Link | Rating: 4.0
59. Mr B.
Great for business and pleasure trips as it's in the Chinatown section of Boston near the Financial District but also easy walking distance to the museums, aquarium, and the parks.  Food options are pretty limited come evening time so prepare for a cab or some down and dirty Asian in Chinatown.  The hotel food options are above average quality but high priced for the quality - can do better at the same price elsewhere!

29/07/11 | Link | Rating: 5.0
60. Joo L.
Decor:  Very simple and clean. The room was fairly large, and we had a nice view of the city. The TV was a slightly older flat screen, and the channel selection was not that great (although they did offer HBO and HBO Family). The room seemed renovated.

Location:  We thought that the Hyatt was an ideal, central location, but we ended up spending most of our time near Fanueil Hall/Quincy Market/North End and Harbor area, so I wish we would've gotten a hotel closer to that area. It is walking distance, but you're looking at 20-30 minute walks.

Shower:  The shower was big (stand-up shower with a curtain...kind of weird), but the water power was awful.

Service:  Every staff we encountered was very nice. The front desk lady was extremely friendly and always had a smile, the concierge was quick and helpful, and the cleaning staff was polite and considerate.

There are no vending machines in this hotel, so remember to grab bottles of water before coming to the hotel (although there is an ice machine on every floor). There is a 7-eleven nearby the hotel.

24/08/11 | Link | Rating: 3.0
61. Vinny Z.
Stayed there in October '12.  Not too impressed.  They were working construction on the parking garage so once you located the entrance (which is a hard task in and of itself) you have to walk through the construction...not great for ambiance.  Wifi you have to pay for...which is fine, but considering the money it was EXTREMELY slow.  TV barely worked too...most of the channels were average.  Service is average as well...I've encountered good and so-so.  Not located in the best area of Boston either, though it's close to everything.

All in all, for its price and its pretensions it is a letdown.

15/12/12 | Link | Rating: 2.0
62. Bob S.
I get this hotel quite often (probably been here ten times over the last two years) using Price Line--paid as low as $65 and never more than $99. Not to be redundent but the thing I like the best is the location. Chinatown, North End, Downtown Crossing, the Common..........you can walk anywhere within a few minutes.

The rooms are clean, the bed is amazing and all rooms have a flat screen tv. The employees are customer oriented from the greeting at the front door, to the front desk (Kiley and Jennifer are top notch) and the maids in the hallway have a smile and greeting.

Is the outside hotel attractive.....no.....so what! The interior is everything you would expect from a  very large 4 star hotel.

The bar is a typical hotel bar and not worth complaining about because there are many bars within a stones throw away from the hotel.

And as far as the parking fee goes- go to the Central Parking website and get a little creative. There are several garages within a short walk of the hotel that you can print discount coupons and if you're staying on the weekend many garages are $9-$10 per day.

17/03/11 | Link | Rating: 4.0
63. Paula D.
My boyfriend planned a night out on the town for him and I. He booked us a room at the Hyatt Regency in China town. He worked with the consierge to add a romantic touch to the room. My boyfriend asked the consierge for suggestions on a bottle of champaigne and for a single red rose. The consierge promised to take care the details.

When we got to the hotel everyone from the vallet to the consierge to the extreamely attentive staff serving the breakfast buffet, were just five star! The consierge's choice in champagne was delicious and fairly priced, the single red rose was presented in floral wrap and surrounded down to the stem with rose petals. So romantic and tastefully done.

I highly recommend this elegant and modern hotel to anyone looking to enjoy the city in style!

Thanks again to the Hyatt for being a partner in a wonderful memory.

14/01/13 | Link | Rating: 5.0
64. Kevin S.
The staff and service is exceptional here. Rooms are about average for what you'd expect in a downtown affordable hotel, but I thought that the friendly staff really made it stand out.

$10 per night for Wifi kind of sucks though, but at least the connection is reliable and fast enough to stream HD Netflix on.

30/09/11 | Link | Rating: 4.0
65. Anthony D P.
Update: We didn't stay over NYE. We left the day before. It appeared to be a wedding reception in the bar area, or a similar event that overflowed into the halls. It wasn't a huge deal, but didn't contribute to a good night's rest--perhaps one of the more important parts of a hotel stay.

07/01/13 | Link | Rating: 2.0
66. Amaryllia L.
Stayed at Hyatt for the past 2 nights while visiting Boston. For $180/night, I was a little bit disappointed:

1. No free internet?! Even the paid-for internet speeds were unacceptably slow for a 4-star hotel in downtown Boston. I was disconnected at least 12 times within a span of 2.5 hours.

2. The alarm clock in my room was preset for 7am... Really? Is it that hard to make sure alarm clocks are turned off? Luckily, whoever stayed in my room didn't want to wake up at 5am or I woulda been triply pissed.

3. My room was right by the ice machine where you could hear people (especially drunk ones) all night long. There needs to be some kind of discount for a room with this type of locational issues.

4. There is no refrigerator, only a "refreshment center" which will immediately charge your room account when you remove an item. These items include $5.25 juice, $9 vodka, $23 white wine, $3.75 Oreo, $7 M&M's, $8.25 cashews, and many more great deals... "The refreshment centers are not intended for use as a refrigerator, especially for medications. A $25 restocking fee will be applied for emptying of your refreshment center."

5. No fan in the bathroom...to get rid of shower steam of course, not that I stink it up in there.

15/03/09 | Link | Rating: 2.0
67. Samantha G.
3.5 Stars would be my rating.

Stayed from a Thursday through Sunday while I was visiting my best friend (who came to stay with me in the hotel as a little "staycation").

Because hotels in Boston are so expensive, I got this one through Priceline. Not the cheapest ever, but more affordable than any other hotel I could find.

Even though it was in the Financial District, it was a really fabulous and centralized locaton. Near different T stations, so it was really easy to get around, and definitely walking distance to a lot of places, too!

The man at the front desk was extremely friendly and pleasant upon checking in. Put us up on the 17th floor. Immediate view was a bit... industrial for my taste.

I asked for two beds, but they only had a King room available. Turns out that it was totally fine, since we are both two very very tiny girls. We each had plenty of space. The bed wasn't as comfortable as other hotels in the area, but it worked out for me and, as I understand, very enjoyable for my friend.

The bathrooms didn't have fans in them, so be prepared for the steam. (It did come in handy when steaming out clothes, though!) And they gave us travel sized toothpaste for the visit, which was a pleasant surprise. The hairdryer, even on high, didn't give me much to work with. But not a lot of hotel hairdryers do, I suppose.

I found the lobby a bit faded, but I don't really hang out in hotel lobbies much, so it wasn't too much of an issue.

Guests do, however, have to take two elevators to get to your room. Walk in through the front, down some steps, over to the elevator up to the lobby on level 3. Then cross the lobby to another set of elevators up to your floor. It was a bit bizarre, but something we got used to. Never found it too difficult to get to.

All in all, Priceline made it much more affordable (but still not what I would consider cheap), it has a great location, nice staff, pretty standard rooms. Won't blow you away, but will do just fine for short visits to Beantown.

16/11/11 | Link | Rating: 3.0
68. Larry M.
NIce hotel. It was under construction when i stayed there, in the middle of chinatown, so if you like chinese food, its all there!  Rooms were nice and spacious though, under a remodel.

29/12/12 | Link | Rating: 3.0
69. Ron S.
I hosted my wedding here in the Summer of 2013.  It's a great property with a very modern decor and that was one of the main reasons we selected this venue.  I was truly impressed with the food, service and space as a whole. We also had over 50 guests at the property and they were very pleased with their rooms.  In addition, it's in a great location and it's just a short walk from the Boston commons.  I'd stay at the Hyatt again anytime.

10/11/13 | Link | Rating: 4.0
70. Jason K.
My wife and I had a time share we had to use by the end of the year and the Hyatt in Boston was an option. I have always wanted to see Boston and this was a perfect chance.

We got a refrigerator for the room which was perfect for food and beer and soda. The bed was a perfect king size bed which had a wonderful bed pillow under us. Heavenly. We were warned about the mini fridge with drinks so we didn't even open it. I can't understand why people would get charged when they didn't want to since they have about 3 warnings that if anything is moved you will be charged.

We woke up every morning about 5:30 and headed down to the awesome fitness center and hit the elliptical machines. Great facility.

We were on the 22nd floor and had a great view of South Boston and Chinatown. The only minus was there were only 20 channels on the TV, but we were hardly in our room.

It was weird that you had to take an elevator to the lobby, but the doormen were very friendly and overall the staff was awesome. They only gave us one coffee packet a day and I asked for more and within 20 minutes I had 5 packs of them.

Overall, it was a perfect location near Boston Common and the subway. Fajitas and Ritas was right around the corner which was fantastic and everything was about 15 minutes walking distance.

A great hotel!

10/06/10 | Link | Rating: 5.0
71. Peter D.
This is the most comfortable bed ever. End of discussion.

(I don't need to hear about how yours is more comfortable. No, seriously, stop propositioning me.)

26/07/09 | Link | Rating: 4.0
72. David S.
For this price you should get free wifi, continental breakfast, and morning paper. Yes that's right, if you don't explicitly refuse the morning paper they automatically charge you $1 per day.
The lobby set up is the worst I've ever experienced.
Parking is $43 per day!
I love Boston, big New England sports fan but even I have to admit that it's not nearly as cool as staying New York City. Then why is this wanna be hotel charging you like you're stating in Midtown Manhattan?
You're 1/2 a block from Chinatown, notorious for hookers, drug dealers, and rats so the location leaves a lot to be desired. For the same price stay at the old Radisson (called the Revere now) parking is less expensive and they don't nickel and dime you for every little thing.
I'll never stay here again. Way too many other options in the area that don't have hookers, drug dealers, and rats.

The local area is not safe!!! This is a lie. They don't call it The Combat Zone for nothing. Strip clubs, sex shops, drug dealers along Kneeland Ave. Dont believe the hotels response to my post. As for the rest of my comments, simply read other reviews which clearly support my review of this establishment.
Stay strong Yelpers, don't be swayed by rebuttals from those being reviewed. Yelp is for the people, the reviewed should stay off the posts.

20/08/12 | Link | Rating: 1.0
73. Holly K.
I stayed here for three weeks in March on business. Front desk was very friendly, housekeeping did a great job, great view of the city!

A few things that rubbed me the wrong way.

The bellmen were for the most part very friendly, though there was one that patronized us for getting a cab to go a mile and a half. We were all in heels and it really isn't his business whether we take a cab or not...

There is A LOT of construction going on both inside and outside the hotel. Thankfully I was on the 17th floor so it wasn't too annoying. I would suggest getting a higher floor, but also be aware that it seems as though there is always one elevator that is out of service, meaning only three elevators to take care of 22 floors! It was not out of the ordinary to wait five minutes for an elevator and then stop on every floor on the way down.

The food/drinks at the hotel restaurant are outrageously expensive. I know it is normal for things to cost more at hotels, but $18 for french toast? Please...I asked for a bowl of plain brown rice to add to my microwave dinner and they said it would cost $11!

While this seems mainly a negative review, the view is spectacular, the beds are comfortable and the bathroom is gorgeous. The decorations are very modern and I felt as at home as you can in a hotel room :)

26/03/12 | Link | Rating: 4.0
74. Min T.
I got to the hotel a bit earlier than the gay boyfriend. We met up in Boston and so I dropped off my bag to concierge while I walked around Downtown. Actually, I never really made it past the front door. The doorman took my bag and gave me a tag for it. That's pretty spiffy since you have to take an elevator to their reception area.

Once we checked in, we found our suite to be acceptable though they took a really long time to bring the rollaway bed. Eventually they brought it after a couple of phone calls.

We found housekeeping to be terrible. They never replaced the toiletries and between two people over four nights, we just didn't have enough but fortunately, a girlie girl and a gay man have plenty of stuff between them to make up for the lack. We suspect the housekeeping staff were untrained because there was a huge "boycott Hyatt" trailer parked out front.

Once, they cleaned early in the morning, the next day, they were still cleaning at 5 p.m. when we got back to the hotel and then they tried to clean the room while we were still in it on the last day. I think hotels shouldn't clean until you check out.

But yeah, I did adore those doormen. One even walked my luggage all the way from the hotel to the Silverline stop (several blocks away).

Room service was okay. I had oatmeal and sausage one morning. The oatmeal was $5 and the sausage was $4. Not bad but why the hell was the pot of tea $8?? The gay boyfriend had some sort of omelette he said was too cheesy.

The mini-fridge is stocked with juices and waters which automatically know if you've taken one.

The sitting area of the room was interesting with a bookshelf. Some books were obviously bought by the hotel. Mostly old books with stickers from nearby colleges and some newer novels left by previous guests.

I found the shower to never get hot but the gay boyfriend said I must have turned the knob incorrectly as he found it way too hot.

For the location, we thought it was very convenient to everything and we'd stay there again. The room was about $1100 for four nights. We were able to upgrade to a suite because of the gay boyfriend's points and got the rollaway without an additional charge. We were also able to get late check-out. They offered us 3 p.m. which is really good.

11/11/09 | Link | Rating: 4.0
75. Jae Z.
Another day in Boston; another Hyatt. Thank you baby Jesus: this one is so much better than the one in Cambridge! I mean, really, so much better.

The most comfortable bed ever. California king with enough bedding to drown you. AND N64 games, true story. I almost stayed in my room for the entirety of the trip, but then I would've been fired.

The carpet in the room is relatively clean - as clean as carpets can be.

Decent fitness facilities and a pool.

My room didn't have any more power outlets than the Cambridge room, but there was an iHome dock, which charged my iPod, so yay.

Location is decent, not exactly central but the walk to more happenin' areas isn't too long either. Chinatown is right around the corner!

11/12/09 | Link | Rating: 4.0
76. Cathleen S.
Great hotel in the Downtown Crossing area!

I have stayed here over 20 times over the years. The rooms are always spotless, the hotel staff is very efficient. I've also enjoyed great breakfasts and dinners at the hotel's restaurant.

The hotel has a decent (not huge) fitness center.

During my last stay, there were a few mixups, but the Hotel General Manager was very apologetic, comped me a night, and even sent a lovely and delicious wine and cheese tray to my room. On top of that, I mentioned during our phone conversation that I was planning on attending the Bruins/Rangers game, and he even wished my team (the NY Rangers, of course!) good luck.

I will return here again!

02/03/12 | Link | Rating: 4.0
77. Kevin G.
I don't usually have issues when staying at a Hyatt hotel, and in the times I do they are resolved quickly and to my satisfaction. This Hyatt sticks with that and was an excellent choice for my weekend in Boston. I have actually stayed in this hotel 4 or 5 times now, and each time I get the same premium level of service.

29/05/13 | Link | Rating: 4.0
78. Valarie G.
Good staff and great location.  It's possible to get a deal through priceline or some other sited because as decent as the hotel is, it isn't to the standards you are use to if you stay at many Hyatts around the country.  The rooms are older and the bathrooms are tiny.  Late checkout was not an option even though we requested it in advance.  Also always a very long wait for the elevators and the lobby is on the 2nd floor so you spend lots of time waiting for the elevators.  The rooms elevator goes from the 2nd floor up and the other elevator goes between the ground level and lobby - so you spend much of your time waiting for elevators.  

My room was quiet though, and I felt safe.  Central location was very helpful.  A decent hotel, but not what I have grown to expect from a Hyatt.

10/08/10 | Link | Rating: 3.0
79. Izabela B.
Writing this review from my hotel room.

I can't speak for the actual rates here, because I'm staying on an award night from my Hyatt card. I like Hyatts in general, and that's why I carry the card.

The Regency in Boston is OK. Location is great, adjacent to the theatre district and Chinatown. Lots to do and see. Parking is kind of a bummer with rates over $30 for 24 hours... but anyone from around here knows that's typical for Boston. It's a Regency and so, yeah, the hotel does have a slightly "refined" feel from the topiaries outside to the doorman who swings the door open for you. Staff have been most helpful and very friendly.

Overall though, the experience has been mostly average. Our view out the window is construction. No fans in the bathrooms. Lobby is a bit dated and needs an update.

Hyatt Regency needs two things: complimentary wifi and a continental breakfast. As "lux" as it feels, not having those two things is kind of a bummer.

03/12/11 | Link | Rating: 3.0
80. Kimberly S.
We booked through Priceline at the last minute for the week of July 4th and got a great deal at the Hyatt Regency Boston.  Based on some of the reviews I had  lower expectations and was pleasantly surprised.

Hotel is in a great location in the theater district and borders Chinatown.
Hotel is walking distance to most things and close to transit.
Staff was incredibly friendly and helpful.
Room was really clean and had black out shades.
Allowed for a late check-out at our convenience.  

Bed was little uncomfortable.
Have to pay for internet.

The hotel was so close to everything we were able to stop in and take an a/c break throughout the day.  Our room also overlooked the fireworks and when we didn't want to endure the heat anymore we had a great view.

10/07/12 | Link | Rating: 4.0
81. Chris W.
Nice clean hotel, with friendly staff and good rooms.  The hotel is very close to the red line, green line and orange line, making it very easy to get around.  Copley, Newbury, Boston Common, Chinatown, Copley/Prudential, Newbury Street all easy walks away.  There is absolutely no overnight street parking near the hotel which adds the cost of having to pay for parking which is the only negative.  We were in town celebrating our 3-year wedding anniversary, and Richard was very kind to us at check-in and helped find us a nice room, which made the weekend that much more enjoyable!  Thank you for the hospitality!

31/12/13 | Link | Rating: 4.0
82. Michael R.
The rooms were spotless and the staff was friendly and helpful. The only minor annoyance is having to take two elevators to get to your room. You walk in on the ground floor and have to take a elevator just to get to the lobby. Then a separate elevator to get to your room. Overall, a great place and a great vacation!

05/07/13 | Link | Rating: 4.0
83. Carrie T.
Just came back from our stay.

Pros: Definitely walking distance to everything. If you are a city person, you know what it's like walking around so yes everything is about 20-30 mins away but remember to add another 20-30 mins to get to your next stop and back to your hotel.  (for example this was 1 day: 25 mins to TD Garden, another 20 mins to Northend, another 20 mins to the Aquarium/Waterfront and another 20 mins to Quincy Market and another 20 back to hotel so do pace yourself and if it's as hot as it was a week ago (90's), take hydration breaks! feet hurt but it was fun)
We wanted to walk but you can take the subway or pay for the trolley or sightseeing buses to help with getting around.

Hotel service was great. Front desk, housecleaning and especially the frontdoor man.
Location was great too. as I said, can walk everywhere. Chinatown is also just around the corner. The other corner you will find Boston Coffee, Dunkin Donuts and CVS and 7-11 are close by. The Paramount Theatre is right there too if you are watching a show.
Rooms were nice. Beds very comfy and air conditioner worked great!
Gym was super! Better than most other hotels. Had 4 of each (treadmill, bikes and eliptical) 2 rowing machines. plenty of free weights and nice selection of weight machines. Pool was a good size too (didn't try though)
Nice clean and professional staff and appearance.

There is construction outside and still some inside but it didn't bug us that much.
There are 2 lobbies which is odd. Had to wait for the elevator to take us downstairs so we can get out so there were times it was a wait but not too long.

$20 charge if we use their frig? that was a first. what if we wanted to put a leftover dessert or just keep our drinks cold? oh well.

wifi is not free but that's not unusual for hotels of this level which I feel should change. I mean really? McDonald's gives you free wi-fi.

The disinfecting wipes were not easily located. Would be nice to have them on both sides of the room (yes I'm just picking now!)

Parking is expensive but we are in Boston so not surprised.

Overall we had a very nice stay. Great location and service!

07/07/12 | Link | Rating: 4.0
84. Missy E.
If I didn't have to log into the internet every 5 minutes ---- seriously. I would increase the rating....But it stinks. Otherwise I like the hotel and the location is good for me.

31/05/13 | Link | Rating: 3.0
85. Tommy W.
This isn't a bad hotel except for a few things-
1) $25 fee to use the mini fridge
2) confusing lobby setup that is often packed
3 so-so comfortable beds
4) no free continental breakfast

For the mini fridge fee, I understand you pay for the items, but every other hotel I've ever been to let's you at least use it. For this place, you have to pay a $25 cleaning fee to get them to unlock it just so you can use it .  Unfortunately I found this out after I had already bought a cannoli from Mike's Pastries and wanted to store it for the night. I'm sorry, but a $3 cannoli no matter how good is worth another $25 just to store it for the night.

For the lobby, you come in at the lower lobby and then have to take a set  of elevators to get to the main lobby. You then take another set of elevators to get to your room. It's confusing when you first get to the hotel, the elevators down to the exit are almost always clogged with people, and it adds an extra unnecessary step when you just want to get out of the hotel or go to your room.

Other than those two main things, the hotel isn't bad. Th beds aren't the most comfortable and I'm slightly annoyed you have to pay an outrageous price if you want any sort of breakfast, but that's life I guess. It's in a nice location near the subway so it's easy to get anywhere you want to go.

At least it's easy to get free wi-fi access--  just say you aren't a registered guess and you can constantly get free wifi even though they say you can get only an hour every day.   If your time is up, just sign up again.

07/07/12 | Link | Rating: 2.0
86. Michelle L.
Comfy beds and free internet in the room (as part of the conference rate). Toasty bagels for breakfast served during our event. Starbucks branded coffee. Kind of glitzy decorating job.

From my college days sleeping on floors in Allston to this is quite an upgrade. The conference ballroom was COLD though.

25/04/11 | Link | Rating: 4.0
87. Izzat A.
Stayed here last weekend while visiting Beantown and really liked it. The Hyatt Regency chain is starting to become my fave hotel stay. There is construction going on inside the building and around the corner, but it didn't both me too much. The workout center is awesome and huge. Hotel was very clean. It didn't have a lavish feel to it but was definitely upscale. Employees were so friendly. Location is great, about a 3 minute walk to Chinatown T stop and Chinastown is right down the street. I ended up Pricelining this hotelf or $110 a night. Would definitely come back and stay here.

16/05/12 | Link | Rating: 4.0
88. Johnny P.
You could literally hear the stream of pee going into the toilet from the guy next to us, loud and clear. You could hear people talking at a conversational volume in the next rooms as if they were in the room with you.

31/12/13 | Link | Rating: 2.0
89. S. O.
Pros: Really nice rooms and amenities, including clock radio with an iPod dock, big showers, comfortable beds/linens, free WSJ at the front desk, decent fitness center/pool, nice view. Staff was really friendly. Conveniently located near the downtown train station. Bonus humor points for advertising top-of-the-line N64 games on the TV (flatscreen).

Cons: very thin walls, we could hear our neighbors in the morning and I'm sure they could hear us. An alarm clock was going off in an unoccupied room at 7am. I called the front desk about it and they said they would check it out. 10 minutes later a guy both knocked on the door and called our phone when we didn't answer immediately to let us know he was unable to locate the alarm. They will charge you to put your own stuff in the fridge.

13/03/12 | Link | Rating: 3.0
90. David W.
I've never stay in a hotel that had sooo many contradictions !

Pros - super clean rooms, great beds, powerful shower heads.
cons - no free ANYTHING. I mean wifi, parking, breakfast .... Normal amenities that one expects from other large chains. Detail rip off list:

$35 parking
$13 wifi, $19 for high capacity streaming.
$15 breakfast
$5 bottle water

Our room didn't have a fridge, so didn't get gouged on $25 access fee others reviewers got hit with.

27/12/12 | Link | Rating: 2.0
91. Anya P.
One of the worst stays in my life. My husband and I have travelled quite a lot throughout the US and overseas and have stayed at Hyatts at multiple cities, including Tokyo and Taipei. Never in my life have I had an allergic reaction to the room. After just one night at this Hyatt I woke up all stuffed up, with rash all over my body including under my eyes. My whole body and my face were itching and burning. I felt like I took a shower with bleach. I don't know if its the detergent or whatever cleaning supplies they're using, but it was horrible.

I must say that the staff was very attentive and moved us to a different room as soon as we complained. But still I was not comfortable and my face kept burning the whole time I was inside the hotel. The moment I got outside it all went away. There is a very strong Che,iCal odor throughout the hotel in all the areas.

Also, they're very cheap with the amenities provided - minimum amount of towels and toiletries. For everything else, including a bathrobe or shower cap, you have to call the housekeeping. And it took them almost 40 minutes to deliver it. There is no safe box in the room.

All of the above is a real pity, as the hotel staff is very friendly and the location of the hotel is very convenient. This is why it's getting two stars and not one from me.

However, I'm afraid that this experience most likely will prevent me from booking any of my future trips with Hyatt in any other locations - I'm not taking the risk of suffering like this at $260+ a night.

18/05/13 | Link | Rating: 2.0
92. Jack N.
We've stayed at this hotel twice now, with a third visit planned in about a month.  I'm a Hyatt Platinum member, so I try to stay at Hyatt's if it makes sense for the purpose of the trip I'm on.

As opposed to the Hyatt Regency in Cambridge, this one is much more convenient to the T, which is nice.  Downtown Crossing is only a two minute walk away, and we can take the passageway to Park Street very easily to grab the green line to Northeastern, where our daughter is studying.

Having Chinatown so close is a big plus for us.  On nice days, we love to walk around and see the sights and smell the smells of that cool part of town.

We're beginning to find some places we love to visit in the area, for lunch, or coffee or just a drink.  There are many options, and as I said above, the T is so close you get anywhere easily enough.

Like most Hyatt's, I'm not a huge fan of their bars or restaurants.  Limited menu choices become old after a few stays.  Prices are high, and often the quality isn't matched with the price.

A couple of minor incidents during our last stay made me reconsider focusing on staying here when we come next - a loud neighbor next door, blasting his TV or music.  At 11:00 p.m. (we had a very early flight) I finally went up the shared door and yelled "Turn it down!" and they did, but it was first time I had ever had to deal with noise in my Hyatt experience (and I stay in Hyatt's all the time, at least one week a month).

The other nit was when we went down for breakfast on Friday morning and showed up at 10:33.  The host told us that we were welcome to order off the menu until 11:00, but that the buffet was now closed.  What?  You serve breakfast until 11:00, the buffet is the only real deal you have because your prices are so high, and you're telling me that you're closing it 30 minutes early to clean up?  There were people up there as we spoke to him, getting food from the buffet!

Sorry, but that doesn't cut it with me.  Either you serve breakfast until 11 or not - buffet or not.  We choose not - and went to Boston Common Coffeehouse for some nice breakfast for a hell of a lot less money.

Oh well, it is a clean property, the service is usually impeccable, and the location is great.

Weird that you have no stairs option to get to from the lobby to the street level, you often have to wait several minutes for an elevator to take you down one floor.

I'll stay here again, I'm sure, but I can't give them ringing praise.

29/10/10 | Link | Rating: 3.0
93. Jessica H.
nice room and bathroom, not too fancy. Annoying you have to switch elevators to get to first floor. It says free breakfast and valet but no one there knew about this and i didnt get either so not sure what thats about. Room service messed up meal but the food was decent. The gym was actually pretty nice and they have indoor pool as well.

20/08/12 | Link | Rating: 3.0
94. Britters B.
If we had paid full price, I would have only given this 2 stars!!!!! The Comfort Inn was nicer!!!
Good: Location is AWESOME. Walking distance from everything and main train stations. The beds are very comfie. They give you Aquafresh toothpaste :) The black out curtains are REALLY EFFECTIVE.

Bad: No free wi-fi. No refrigerator to use (only holds mini bar items). If you are on vacation, there's no place to keep an extra canoli, etc....The front desk said we could store with them for $20. Wow. We found a 3 week old pizza box with moldy pizza INSIDE mini bar fridge (guess they didn't want to pay the $20!). When we checked out and reported this to the front desk, they simply said, "another company is responsible for the mini bars". Come on!!!?
The shower head was broken and wouldn't stay pointed out and the drain was busted in the tub. Every time we took a shower, the water filled up the bottom.
The toiletries Hyatt has smell like RAID. No other description fits!! We thought perhaps this was so that people didn't want to take any of the bottles, but who knows.
The room window was streaked and cloudy with hard water stains. We were on vacation, so little bummed couldn't see out the window....

Unless we have another awesome travel deal to apply towards this place, I wouldn't pay the asking room price!!!

14/06/12 | Link | Rating: 3.0
95. Wayne H.
Professional staff, very clean and tidy rooms.  Located in the heart of downtown Boston makes historical sites, Chinatown and the financial district entirely reachable by foot.  The marina may require a cab ride.

07/09/12 | Link | Rating: 5.0
96. Brian A.
Good hotel for the price and a great location. All of the staff members were helpful and very friendly, and all of the rooms and common areas (lounge, lobby, restaurant, etc.) were very clean. The only "complaint" I have is that you have to take two separate elevators to get to the guest rooms from street level, which can be a little annoying when you have a few bags. It also might be nice to get free in-room wifi, but there's access in the lobby and lounges, so no biggie. Overall, good hotel; would stay here again.

09/09/13 | Link | Rating: 4.0
97. Katherine S.
Meh. I wanted to like this hotel, I really did. The staff is super nice and thoughtful. The location is great--walking distance to Chinatown with authentic tasty food!

However....the food is overpriced and not great. The elevator system is pure madness, and it's overpriced for the facility.  

WHO THE HELL DESIGNS A HOTEL THAT NEEDS 2 ELEVATOR SYSTEMS TO GET AROUND!?!!? there's 1 elevator for getting from the entrance to the lobby (totally stupid when you have luggage) and another for getting from the lobby to rooms. Such a bad design.

And, there is a "no refrigerator or using ours" policy.  Really?! At over 200$ a night? They wanted me to pay 15$ to put my leftovers in a fridge.  COME ON!

Internet is slow, and kicks you off often.

The beds are hard and uncomfortable, the shower has zero water pressure, and the towels are paper thin. It's just not a good facility.

 Which sucks because nice people work there. Sad. Lame. Dissapointing.

15/09/11 | Link | Rating: 2.0
98. Lauren D.
Old hotel, rooms need remodeling. The bathrooms have old showers akin to a Super 8 chain. Reception had our room wrong, had to wait 30 minutes to get the suite that we had booked, nothing was done to compensate for it. Only 2 elevators worked during our stay which made for some squished and ridiculous elevator rides. Good location, decent buffet in the morning, but is a total zoo. Don't bother with the buffet. Plenty of good food outside of the hotel.

11/08/13 | Link | Rating: 2.0
99. Phil S.
My momma told me I always should always have something nice to say, so - this hotel ...is in... a nice ...location.  

Okay, now for the cons:-)

They were listed as a 4/4 star hotel on Priceline.  They were nice, but I didn't feel like the were that nice (drum-roll please):
- They couldn't give us two double beds, so we had to get another room
- Mildew in the toilet and shower
- No free wifi (come'on, the hits keep coming)
- Concierge that doesn't know local parking rates compared to their own vallet parking (we were told they're the same, uh-um, they're not.)
- Hotel fridge that comes stocked and they charge you if you want to use it for anything else.
- etc etc etc.  

Okay, they were nice, but who did they pay off to be listed as a 4/4 star hotel?

27/07/12 | Link | Rating: 3.0
100. Yasa E.
not too shabby.
hotel rooms are nice and clean. beds are not the most comfortable, but overall, can't really complain.
the boys at the front desk are super helpful and called a cab when we needed one.
not sure what's going on outside/in the lobby but all the construction is extremely unattractive.
parking is ridiculous. that's probably the worst part. most hotels validate parking for their guests...i spent over $50 to park in their garage in a matter of 16 hours. ripoffffff

27/11/12 | Link | Rating: 3.0
101. Ken S.
I hope our stay here will better than this start.  We arrived in Boston from San Francisco on the red eye this morning at 7am. Came to the hotel hoping for a room but were told they would call. No problem. We went to have breakfast then came back to the lobby to wait. As we were reading and waiting we dozed off.  The blond women working the front desk came to us and said sternly "gentlemen there is no sleeping in the lobby." She said it loud enough for all the hear.  I felt a scolded by the lobby police. Maybe she thought we were homeless.  I would have accepted it better it she was not terse. 10 minutes later she calls us on the phone to tell us our room was ready.  Thank goodness because we were quite tired from the plane trip.

So now we are going to check out tomorrow. The room was clean but the temperature control sucks.  It does let you go lower than 65 degrees so we shut it off and opened the window. We still could not get the room cool. It was 30 degrees outside.

Now the restaurant is over priced. Breakfast buffet was $22 but is not worth the price.  The staff are not friendly here. No one in suits ever said hello. You pass the front desk and no one greets you.  The custodial and door staff seem timid to address.

I usually stay at Hilton and will do so in Boston fory next vacation.

05/12/13 | Link | Rating: 1.0
102. D K.
Breakfast buffet...pretty good. Comfortable bed. Good shower pressure and a luxurious feel throughout the hotel. This might be the best Hyatt I have stayed at. Hyatt is usually not at the top of my list. They are usually nice on the outside and operated horribly on the inside.

19/07/13 | Link | Rating: 4.0
103. Jordano S.
Great place amazing and helpfully staff the beds are so comfy and the breakfast are the B E S T !!!

27/11/13 | Link | Rating: 5.0
104. James O.
Overall enjoyed the stay.  

I did two nights over St. Pats weekend, and for that reason, the location here is fantastic. I had very good service from the front desk, valet, and room service all around.  Friendly and helpful all.

Beds were clean and comfortable, and my friends that were relegated to the wheel-in twin bed had no complaints.  Bathrooms were similarly clean and shower was warm and roomy.  View was pretty unimpressive, some office building; I kept the blinds closed.

It's a bit akward making your way outdoors from here, as you have to come down from the rooms to the lobby, then get in a second elevator to get down to the entrance/valet, but no real complaints about that I suppose.

I'd say this is worth 4 stars, but I'll keep it at 3 merely for the cost.  I'd expect most of the good service and quality rooms for the price I paid (though, they did not disappoint).

27/03/13 | Link | Rating: 3.0
105. Dan Y.
The hotel was clean, rooms were in great shape.  The Hyatt is also in walking distance of many nice tourist spots and the T.

I would have rated it higher but daily charges for wifi ($10/$15 per day), a fee to use your room refrigerator and no room safe were a let down.

23/06/13 | Link | Rating: 3.0
106. K S.
Better than ever. The locale has improved. Great new restaurants like Legal Crossing right across the street. You can walk to Chinatown. Highly recommended. Management is first class.

10/05/14 | Link | Rating: 5.0
107. E K.
We stood there for a night because of its location. That was my first and last time there.
1) the service is slow
2) the food is expensive for regency lever
2) a blood spot on my pillow
3) I had to wait for hot water about 5 minutes while it was cold water.

It is up to you if you want to stay there.

20/12/13 | Link | Rating: 3.0
108. Julie C.
The Hyatt is a pretty sweet deal when staying in Boston.  

I requested a quiet room with my reservation and aside from the occasional walking heard from upstairs, it was pretty quiet from any noise outside and in the hallway.

The room was huge and had a king size bed.  It was clean.

If you want to watch TV, there is HBO but very limited channels.  I think there was maybe a dozen channels, all the basic cable channels and then discovery and some random ones.

The bathroom had a really nice shower with a nice shower head but be careful, the water get super hot and its not really necessary to turn the handle all the way to 'H'.  The only thing I didn't like was that there was no fans in the bathroom and unless you use something to propped the door, it doesn't stay open.

Being, that the cold weather is hitting us, the room is extremely dry.  i woke up all 3 nights with my nose just completely drained of moisture and my skin feeling very tight and dry.  It would be nice to have humidifiers in the room or something to offset the dry air.

The lobby bar is great and bartenders are nice.  You can meet alot of people just hanging out here.

The business center also lets you print out your boarding pass for free!  No charge for this!  They do charge you if you are using it to check emails or anything else.

The Hyatt offers what i think a great Government discount compared to rates in the Downtown area.  Even last minute, I got a better deal than what I was attempting to get on Priceline.

Overall, I love the Hyatt.  It meets our expectations and is always an enjoyable stay.

16/11/11 | Link | Rating: 5.0
109. Matt S.
Spent a night in this hotel when the in-laws visited, could not have been happier. First off the hotel is conveniently located one block away from the Boston Opera House, Paramount Theatre, and Boston Common. Even more conveniently, it is located atop a public parking garage so it is never a far walk to your vehicle should you choose to pay for public parking. The hotel itself was beautiful and entire staff were exceedingly polite and accommodating. The price was a bit steep but for what you get it is worth it.

09/12/13 | Link | Rating: 4.0
110. WWest E.
Nice if you get an end unit room- more space with a small sitting area otherwise it is a pretty standard hotel room with two double beds  Views are of other office buildings as it is on the edge of the financial district.  
Parking is VERY expensive- 50.00 per night so if you plan on walking (boston is known for it's avid foot traffic) or using public transportation, park in the public self park garage right next to valet for only 36.00 a night and leave your car there.  
Breakfast was mediocre but free with our particular room so it was eaten. Various cafés and coffee shops nearby.
One can easily catch a cab, get a Charlie card or simply walk to most areas. CVS and macys nearby (2 blocks away) Also Boston Commons was a half mile away and easily was able to find and enjoy a walk in the commons every morning.
No greenspace nearby for pets best bet is boston common!
Fitness center at the hotel was a hike just to get to! Down a long hallway, a few flights of stairs and more long hallways! I guess that's why people who workout are in shape :)
Not sure on prices as we had a group package.

02/07/14 | Link | Rating: 3.0
111. Lauren M.
I stayed here with a few colleagues for a conference.  The hotel was a bit pricey (near $200 a night, but I guess that's reasonable given its location).  Located in the theater district, the hotel is an easy walk to theaters, restaurants, and Boston common.  

The staff here were very helpful.  The doorman gave us great directions whenever we needed to go somewhere and often suggested places to eat or check out.  The maid service was very prompt when we needed more towels.

The room was very clean and comfortable.  No great amenities (like bathrobes, a refrigerator, microwave, etc.), but a solid good room.  Nothing to complain about there.  The walls are a little thin, but nothing out of the ordinary.

Wi-Fi is $10 a night, but they refunded it to us because of the conference.  The hotel is renovating its business center, so internet use and printing in the lobby is free (to compensate for the inconvenience).  The fitness room is better than other hotels (indoor pool, 4 elliptical machines, 4 treadmills, 2 row machines, a handful of bikes, and some free weights).  

I would definitely recommend this hotel if someone were looking for a hotel in Boston.

24/03/12 | Link | Rating: 4.0
112. Jason L.
Let me start by listing the pro's & con's

- Beautiful Location
- Spacious
- Helpful Staff

- Prepare to "spread-em" to pay for parking
- Still under construction

Now that doesn't seem like a 2 star review, but I think the most basic thing a hotel should do is provide you with a restful night's sleep.  This is where the Hyatt miserably fails.

First off, the double bed rooms are 2 full size beds.  I'm laying in my queen bed, with my kids next to me in a queen bed, at a Holiday Inn right now.  The full size beds are too small for 2 people to sleep in.  Not to mention the mattresses were lumpy and just plain uncomfortable.  My wife and I both woke up with a headache and back pain and commented it was the worst night of sleep we both had in a long, long time.

Sorry Hyatt, considering my past stays, this is not what i've come to expect.

28/12/12 | Link | Rating: 2.0
113. Mrs S.
This hotel is more or less like staying in cheap motel just beyond Overpriced! The view of the upper king room "the best view i. The hotel" is looking right at nothing-a wall! Give them 2 stars because they have nice staff!

25/07/14 | Link | Rating: 2.0
114. Ian B.
Extremely helpful and friendly staff. Great location. Good value. Huge room and comfy beds!

02/02/14 | Link | Rating: 4.0
115. Rob Y.
Weird layout with an elevator from the street level to the lobby and then a different elevator to go to the rooms, but the lobby is quite modern and nice.  It's a great stop if you ever need to use the bathroom in the Downtown Crossing area because the fast food restaurants are pretty dirty ;)

18/04/13 | Link | Rating: 4.0
116. Ani C.
Great hotel. Great location. Excellent, friendly and helpful staff. Rooms were very nice, clean, well appointed. Close to everything. Nice lobby- love the hot apple cider and drinks at night. Nice fitness center and sauna. Only weird thing was the 2 lobbies. Odd, need to wait for 2 elevators...Kind of weird. Valet was quick with the car (when compared to NYC) Other than the 2 lobby situation, an excellent stay in Boston. Would definitely stay here again.

27/11/13 | Link | Rating: 4.0
117. Markus Z.
Would I stay here again? Not a chance.

You'd think a Hyatt in Downtown Boston paying over $100 a night would be classy. You'd think letting them know we'll be there for a WEEK on our honeymoon would solicit someone actually putting forth some effort. You'd think, and you'd be wrong. This hotel was the WORST I've ever stayed at, and I've stayed at some pretty trashy $32/night motels.

Here's just a list:
No hot water two out of seven days.
Didn't change room twice
Had to fight to get "late" checkout (1p instead of noon)
Took 2 days and multiple complaints to deliver two robes.
The lobby setup is horrendous. You have to take an elevator from street level to the lobby, then another to your room.
Expensive! You pay for EVERYTHING. Want a mini fridge? $15 a night. Want to just use the minibar to keep soemthing cold. $25. The food and bar were more expensive than much nicer places within a 5 minute walk.
Rude staff. The bell hops were nice. But the concierge was a complete bitch, and most of the front desk people were too busy flirting to worry about the guests.
Super thin walls. We could hear EVERYTHING going on, even the maid making the bed. I feel bad for our neighbors as this was our honeymoon week...
N64? really? "Play the latest and hottest N64 games" the TV would say. I didn't realize I was still in middle school.
Yelp removed the picture of the three used needles I found in the lobby bathroom. Talk about trashy. This around 8pm, too, not some weird hour.

I would say it was nice of them to "upgrade" us to a Junior Suite for our Honeymoon, except a suite was just a normal room at any other hotel. I guess the Junior Suite has an extra chair? Oh, and since they upgraded us we got to listen to the construction on that side of the building every morning starting at 7am.

The only real pro was the location. It made pub crawling easy.

07/01/13 | Link | Rating: 1.0
118. Kristy R.
I am normally a Hilton girl.  There is something about a hotel that is not super-expensive yet is still comfortable and full of amenities.  But for Boston, we decided on the Hyatt.  I had only stayed in a Hyatt once before and I remembered the experience as pleasant.

We got to the hotel rather late since our bus did not pull in until 9:45 PM.  First of all...What everyone else said is true: There are TWO lobbies.  There is the main one when you first walk in then the check-in lobby a couple of floors up.  Why this is?  Don't ask me.  Check-in was quick and simple, as it should be.  We were quickly given our key cards (which are actually "tap cards" meaning you do not swipe them or slide them in, you tap them against the box on the door and poof! It unlocks).  Upon entering our room, we realized how sweltering it was.  We quickly blasted the a/c and began to poke around.

The carpeting in this hotel is the plushi-est (word?) carpeting I have ever felt in my life!  I literally wanted to stand and bounce on it all day.  The rooms come with a mini-bar but if you dare move something, it automatically charges your room.  The room itself was small but not horrible.  There's a huge flat screen TV and an N64 if you want to get your old-school gaming on.  The one thing I found odd was the fact that the bath towels were IN the shower on a shelf.  Meaning if you moved the showerhead too far up, it would soak the towels.  Not smart, no?  

They're doing construction at the moment so the "business center" is really just two computers and a small printer in the lobby.  There is also a restaurant and bar downstairs.  Breakfast is 6:30 to 11 AM on the weekends.  

I would definitely stay here again due to the location alone.  There is a 7-11 and Dunkin Donuts right downstairs (I'm a coffee whore so I appreciated this) and there is a subway station right around the corner.  Also the beds and pillows are very soft.  I just wish the a/c was stronger but who expected a 90 degree day in May?

27/05/12 | Link | Rating: 3.0
119. Steven J.
First time staying at this Hyatt in Boston. Location is great. Close to a lot of activities and action. Glad I decided to stay there.

I'm a Hyatt regular and didn't expect too much since it was a Hyatt "Regency", but I was pleasantly surprised. Staff was very responsive, cordial and service was superb. I had reserved a King Bed room, but was given an upgrade to a Suite upon check so to try and compare to a standard King Bed room wouldn't be too fair. For those with pillow issues, call housekeeping. They should take care of it for you. In my other Hyatt stays where I had those strange spongy pillows, I made a call to housekeeping and they brought up different pillows as needed.

For those with issues about the rooms, just call the front desk and let them know. I am loyal to Hyatt because they want to try and make things right.

Agree with a few responders about the dual lobby thing. Elevator wait times can be a bit long. Definitely use the other set of elevators to the parking garage. A little faster.

A key note is the restaurant in the main lobby. I had breakfast there (full on buffet along with made to order eggs) and the service is absolutely fantastic! There must be a lot of regular guests who stay at this hotel because the staff was addressing many of the guest by name. Now that's impressive. The team there was quite responsive, made sure my drinks were always full and cleared items as soon as I was done. Service you see at a 5 star restaurant.

30/10/13 | Link | Rating: 4.0
120. D H.
Ridiculously overpriced. Irritating that to reach the lobby, you have to take an elevator. I had checked out and had them hold one bag. I waited and waited and waited as one bellman helped another patron and one stood there. Finally, I said to the union guy--can you just point me in the direction of my bag? to which he said " Oh I thought you two were together." Perhaps asking would have alleviated that.

26/07/14 | Link | Rating: 3.0
121. Teresa C.
I got this hotel through Priceline's name a price deal, $220, a double for my family of 5. The lobby looks very sophisticated and the woman that checked us in was very friendly.  For the price of this hotel you would think they would have more comfort and coveniences in the room. The beds were uncomfortable and the blanket and pillows have feathers which is horrible for allergies. There was a monitored fridge in the room but no regular fridge to use for our own stuff or a microwave. This means all our meals had to be out costing us more to eat than anticipated. The good thing is that it is right near the T and they had free hot apple cider every night. Also, the door man directed us to a decent place to eat.

10/03/14 | Link | Rating: 3.0
122. Dub T.
Highly recommend this place to anyone staying in Boston. Location is ideal and central to a bunch of great restaurants, bars and shops. hotel feels very luxurious with great amenities and spacious rooms, and better again it was incredibly reasonably priced. staff were extremely friendly and knowledgeable about the city. Will definitely be back!

25/02/14 | Link | Rating: 5.0
123. Tara G.
Loved our stay here. The staff was very friendly, and got us checked in within 5 minutes. Our room was big and had a nice view of the dome. The bell desk was super helpful and stored our bags, remembered us when we came back, and put us in a cab. The hotel bar and room service were also good. Location is perfect, close to 2 T stops and walk-able to many other places.

13/03/14 | Link | Rating: 5.0
124. Star G.
Did not really like the entrance. You enter street level, to get onto an elevator to get to check in. Then, another elevator to the rooms. The exercise room was nice, and the room service and food, albeit expensive, was good. I don't understand though, why I could order a pot of coffee via room service all night, but at 4:30 am, I had to walk to 7-11 because there was no where in the hotel that served a cup of coffee until 6:30.
The shower in the bathroom was slightly old, with very old fixtures, and I couldn't get the water warmer than tepid.

07/02/13 | Link | Rating: 3.0
125. Jaimie S.
Last week in February 2014 saw me staying at the Hyatt Downtown Boston. A lovely hotel, comfortable room with a view of the Financial District. Easy access to the subway and the commuter rail at South Station. Walking distance to Chinatown. Limited interaction with the staff but they were very friendly. I got a great rate. I mean who really wants to go to Boston in February. A very nice hotel. Highly recommended.

03/03/14 | Link | Rating: 4.0
126. Lei B.
My second home away from home and decided to stay in the city. It was about a 20 minute drive to where I was working, so it wasn't that bad.

The room I had was nice and comfy with a flat screen as well. There was a mini bar with the automatic system. Unfortunately there was a sign that said I would be charged $25 to store anything in the fridge. I've never seen that before. That was a bummer because I did have a water bottle I wanted to keep cool.

This time I was able to wake up early and use their fitness center which is open 24 hours. It was nice and clean. The cardio machines seemed to be the latest with video screens right in front of you. They also provided water, towels, and headsets. There's also a heated swimming pool, sauna and steam room. Wish I had more time to take advantage of these.

I would have given this place 4 stars but I was slightly annoyed with their wake up call system. I requested two wake up calls in the morning, I heard them and got up. However I didn't pick up the phone. I was in the bathroom and heard the phone ring several times. Then about five to ten minutes later security knocks on my door to check if everything is ok. I understand that's probably their protocol but it was a little much.

The location is pretty good and it's near the T, although I didn't get to roam around. Valet parking is expensive and so is the self park garage but that was expected in this city.

15/04/11 | Link | Rating: 3.0
127. Marie G.
We recently stayed here for a long weekend. In comparison to other Hyatts we have stayed at, this property is definitely dated. Plusses: location in the city for sightseeing is very nice, the room was clean and had a nice mattress, the staff was friendly, they offered complimentary cider/cookies in the afternoon and coffee in the morning in the lobby over the weekend. Minuses: Paint/finish was chipping off of furniture, tiles looked like they could use a face lift, and we had difficulty keeping certain things like toilet paper stocked (even though we called down to the front desk several times one night). That said, the minuses aren't that big of a deal except for the price they charge per night.

18/10/14 | Link | Rating: 3.0
128. t e.
stayed here for work.  i didn't do much besides sleep here. but the location was fantastic. walking distance to everything, financial district, boston common, chinatown, theater district, and T station.  
the room was clean and very spacious.
the room was quiet and very comfortable.
there is a pool, and exercise room. but if you want to run, just strap on your shoes and go outside. running around the common is beautiful.
service staff was very helpful, and very nice.

great experience.

05/11/14 | Link | Rating: 4.0
129. Agustin K.
Was here for a conference.  They are still doing renovation (Oct 2012) so we have to enter from the driveway in the basement.  Didn't get the Grant Hyatt feel.  I was also woken up by the sound of the renovation in the morning.

Location is ok - about 15 min walk to North Boston.

The conference rooms are nice and recently renovated.  Wifi in the common area is free but but very slow.  They are not keeping up with the increase mobile devices for sure.

Free wifi for platinum members which is great.

25/10/12 | Link | Rating: 3.0
130. Adam H.
Have stayed here a few times. You cant go wrong with the location, just a 2 min walk to Boston commons. The gym and pool are great and the rooms are all modern with attentive staff. Only weird thing is the fact that you need to take one elevator to get to the lobby then another to get to your room. Got a great rate but wifi was not included and you have to pay extra for a room with 2 queen beds which i found strange.

17/04/14 | Link | Rating: 4.0
131. Cody P.
We needed a place reasonable close to the airport for our next day return. Prices for hotels in this area are very expensive, imho. This place was the cheapest we could find (using our AARP discount) - got a King room with city view (for what it's worth - view of other ugly bldgs. next door mostly) for $215 inc taxes.

- The whole b/s of entering Street level then taking an elevator to the Lobby (3rd floor), then a separate set of elevators for the Guest rooms & Parking ... well, a LOT of walking to get to where you need to go. Parking is outrageous !!  $34 / day -- NO in/out privileges. (parking run by separate company).

- Typical room, comfortable King bed.
- Decent size TV, but again, settings WRONG == no HD on HD stations !! wtf?
- Bathroom: as others reported, a chunk of wood out of bottom of bottom of door,  No F'ing FAN/Exhaust, wallpaper literally peeing away from sections of the wall. (really?) ! Shower was decent, plenty of hot water.
- bathroom cabinets very old worn wood, definitely dated.
- Free WiFi
- 2 makings of Coffee in room (no FREE Bfast of any sort though)
- Friendly staff

11/09/13 | Link | Rating: 2.0
132. Melanie E.
I booked this hotel through Priceline and was able to get it down to $90/night which was a steal for downtown Boston at the time.

The lobby was clean but a pain in the ass to get to since you have to come in from the street and then take an elevator up, etc.... the lobby also stinks like some kind of nasty air freshener that someone inserted into their ventilation system. Holy crap it is strong and not pleasant.

The front desk staff is efficient, polite, and got things done for my reservation (we checked in earlier than our room was ready). I was impressed with the quality of the staff.

The room was a decent size. The bathroom was alright but the water pressure was weak and pathetic. You also receive all the typical bathroom goodies. Nothing special. No bathrobes in the rooms or extra pillows. We asked for no feather products and sadly everything had feathers.

We stayed for a week and it was a good experience. The room was cleaned almost the instant we left in the morning because they knew we would come back in early afternoon. It was nice to always have a clean room.

The gym is clean but obviously small. You can look into the pool area and there are some creeps that are constantly staring but that's life.

I would recommend this hotel if you are looking for a nice, clean downtown hotel.

13/08/13 | Link | Rating: 4.0
133. Daniel A.
First off, this is an excellent location to stay at if you are planning to tour the Boston Area.  You are 4-5 minutes from the Logan Airport by cab ($25 including tip).  But more importantly, you are right in the middle of downtown, which means you are in the middle of everything.  The Downtown Crossing (Main Subway Hub) is right around the corner and will get you anywhere you want to go in 10-20 minutes, including Plymouth and Harvard Square.  Or you can walk a couple of blocks up Washington Street and follow the Freedom Trail all the way up to North End and the Harbor.

But on to the Hotel,

My wife and I had a delayed flight, so we didn't make it to the hotel until after 1 AM.  At the reception desk we met Mitchel, who was quite alert and pleasant despite it being so late.  He inquired about our visit and we informed him we were here for a five year delayed honeymoon.  Mitchel seemed genuinely interested in our story and  before handing over our room keys, told us congratulations and that breakfast was on the Hyatt.

I'd like to note here that breakfast at the Hyatt isn't your run of the mill hotel breakfast.  In addition to an extensive buffet, there is also a Chef standing ready to make you custom omelets, french toast, and even chocolate pancakes.  I went with an omelet and asked the Chef to make me one as if she was making it for herself, needless to say, I was very happy with the result.

I generally don't write reviews, honestly, it's because I'm pretty lazy.  But there is one last point I want to mention.  It is the main reason why I took the time to write this review and why I will be posting it on TripAdviser and Google Reviews as well.  During our stay at the Hyatt, we had the privilege of having one Withya Lin as our waiter on two occasions.  I've eaten at some nice places in my life, but never have I encountered his like.  It wasn't just the two artfully decorated cheese cakes that he surprised us with as a congratulations for our delayed honeymoon, nor was it the fact that our drinks were never less than half full, or that he remembered us by name two days later, or any of the many other little things that great waiters do but few people notice.  It was that he made us feel as if we were honored guests in his home and that it was his genuine pleasure to serve us that made such an impression.  Boston has many great sites to see, but on the the plane ride home, my wife and I agreed, being waited on by Withya was one of the high points.

TLDR - Great Hotel, Great Location, Even Better Service

31/07/14 | Link | Rating: 5.0
134. Tiffany L.
I expected better from them. They charge extra for wi-fi. I went to their gym, and they didnt even have soap in the bathroom. The bathroom in my hotel room didn't have a vent. The worker at the front desk was kind of rude when we were asking for more toiletries. The way the hotel is setup is weird. First thing when you enter is a set of stairs... it's a hotel! people have luggage! When you enter, you have to take the elevator up to a different floor to check in. The layout is just weird. TV channels were few and nothing was ever on. Those were all the cons that I can think of right now.

Some of the other people at the front desk were friendly and helpful. Rooms come with hair dryer, ironing board, iron. Location is good.

13/09/12 | Link | Rating: 3.0
135. Greg W.
Yes the two lobby setup is stupid but overall I was pleased with this place.

A solid 4-star+ hotel in a pretty good locale.  You were within walking distance of most areas of the city, even if not much was directly next to the hotel.

We had a suite with a balcony - the view was amazing and the suite was huge.  

The fit and finish of the suite was solid but didn't blow us away.

The hotel bar sort of sucks, would skip that.

I would recommend this place, a solid choice.

17/09/12 | Link | Rating: 4.0
136. Tiffany S.
The gym! It doesn't matter if you're a gym rat or not, you should check it out. Steam room AND sauna! Pool, plenty of newer cardio machines and lots of tv's to go around. Open 24 hrs too. Forget about exercise you can just use the amenities to relax.

Plus the staff was friendly and attentive and I think the that Hyatt has the best beds of the national chains! The location was very walkable to main attractions.

03/10/13 | Link | Rating: 5.0
137. Ron P.
We have always had very good stays and excellent service at Hyatt hotels, unfortunately, this property and its management has serious problems. A series of mishaps accumulate to a less than pleasant experience. First, the night before a very important early morning presentation I had to make, I ordered via room service breakfast with a very large pot of coffee. The next morning the service person delivers the breakfast to my room (late) with the meal, but minus the large pot of coffee. As a consolation prize he offers to go fetch one in about 15-20 minutes. Sorry, I didn't have the luxury of waiting nor entrusting him to hunt down a pot of coffee. Given how consistent even normal morning room service was late delivering orders, forget it. Then there is the experience of returning to your room 4pm in the afternoon and the room is still not cleaned or remade. Lovely. The walls are very thin as well. Early one morning from about 4-6 am a man in the room next was incessantly coughing. And then at 6am he decides to make a cell phone call and is talking very loudly. Unfortunately,I had to resort to compelling measures to shut him up (thin walls work both ways). Then there are the incredibly slow elevators, the pushy waiters in the bar lounge who seem to want you to sign their checks even before you have decided whether or not you want to leave, and a knock on your door at 8am on the one morning you are trying to sleep in from a supervisor because she heard reports that I was unsatisfied with the room service. I am looking forward to check out when the clerk asks the obligatory question "Did you enjoy your stay?" I will refer them to this Yelp review.

03/11/14 | Link | Rating: 3.0
138. Bill P.
These reviewers have either lost their minds or don't get out much .. Hyatt should be ashamed to operate this hotel or they are just lowering the bar to new levels .., I would absolutely  not recommend      this hotel to any discriminating traveler ... Defiantly a low end Hyatt ,, more along the lines of a tired old ramada or raddison .., if u paid more than 59.00 for the room on any of the hotel websites  then u paid too much ,, I feel as though it is used as student housing as well ,,,

14/09/14 | Link | Rating: 1.0
139. Trueman B.
I called this place at approximately 12:30 P.M. on Thursday, March 6. I couldn't believe that NOBODY picked up the main phone at 617.912.1234. This is a major no-no for a major hotel.

06/03/14 | Link | Rating: 1.0
140. Michael G.
Generally nice hotel with friendly staff. The location is very convenient for public transportation. We were able to get to the Harpoon Brewery in 20 minutes. I'd definitely go back. It's not the hippest area. I'm assuming it caters to a weekday, lunch hour crowd.

However, I would not get the breakfast. 22$ a person for what seemed like mostly prepackaged/microwaved food. There are better options in the area.

20/11/13 | Link | Rating: 4.0
141. V S.
Took FOUR room changes until we finally received the room configuration requested.  Our final destination was a wonderful corner room with a connecting room as well.  

The regular rooms are pretty standard with nothing special of note.  A bit over priced for what you get.  Breakfast was nice however.

Our doorman was a wealth of good recommendations for local eateries.

Joe at the front desk was 'the man'!

Parking is very expensive - so plan accordingly - able to get to most sights either by foot, taxi or other - but very convenient to have a car.

We were part of a big group and had a couple of items go missing - coincidence?

Fairly central location -

02/07/14 | Link | Rating: 3.0
142. Melinda A.
Why the negativity, people??

We just got home, and I loved the hotel.

We had a "Lafayette suite" because I had my two little kids with me, and we needed a little separation.  The suite was something like 459/night for a weekend night, which I think was pretty reasonable for Boston.  Parking is also a bargain, right under the building, for 34 dollars (that is not expensive for Boston).  Of course, if you're staying for a bit, I'd just return the car for the duration of the stay because a cab to the airport would be hardly anything, and the T runs right next to the hotel.  The hotel is right near Boston Commons, and is convenient to the subway.  It really is such a breathtaking city, and you can walk anywhere from this location.

We got there, and I was surprised to find that the couch was not a pull out couch.   I called the front desk to find out what my options were, (exchange for a room with two double beds?), and the manager promptly offered to bring up two extra beds for no charge.  I didn't even really ask, but I definitely didn't refuse.  What a nice gesture, right?

Also, I think there is a fan in the bathrooms, it's just really quiet so you can't hear it.  Just leave the light on.  There are a lot of complaints that you have to take two elevators to your room, but I think that may provide better security, and anyway, I don't think it was a big deal AT ALL...

Also, if you have kids, there's a nice warm indoor swimming pool that they will love, FYI. And the gym is 24 hours, which is great if you're jet lagged, and happen to be awake at some ungodly hour.

22/09/13 | Link | Rating: 5.0
143. Elise D.
I visited this hotel once before for a conference but have never stayed here.

Our first service with this hotel was when I called the conceierge. We were staying there for my daughters birthday so I wanted something in the room for when she arrived. We were placed on hold for over five minutes with no one checking in so I just gave up and hung up.

The parking is a bit of a headache. There was no clear signs indicating how to get to the valet parking area so we had to enter and then exit the garage to get to the valet. As a note, $50 a night for valet and $36 a night for self parking. Not cheap.

When you park, you then have to take an elevator up to the lobby. The lobby area was quite chaotic. There was a long line to get check in. When we checked in, we found out that they had booked us TWO rooms. My online confirmation and payment showed that I was charged for ONE room (lets hope that doesnt change) but their computer had us booked for two rooms. So a manager had to come over to fix that issue. Not sure how that happened but it wasnt a smooth check in. No breakfast vouchers or anything were offered for the extra time we had to spend in line.

After checking in, we went up to our room. Again, a wait for the elevators. I heard about 10 people complain over the course of our stay about the elevator situation. There are four elevators for the entire hotel. My office building of three floors has more elevators. This hotel has 22 floors and each elevator is small and can hold 10 people max ( more like 5 with luggage ).

The room itself was nicely appointed and appeared clean. There was a card on the desk that said complimentary items could be ordered if you forgot them. We forgot a brush and razor so we called down and asked if those could please be sent up. We told them that we were heading out and they said that they could just leave it at the door. Perfect. When we got back, surprise, nothing was there.

So I called again and re-ordered the items. I told them we were going to bed and to please leave by the door. So you can imagine my surprise at 12:30 AM when I get a knock on the door. They knocked for a good 3 minutes while I was trying to sleep before leaving it at the door. And the best part - we ordered a hairbrush and a razor (again) and they only brought one of the two items!

When we woke up I called room service to ask how much a bagel was and they said $3. I said that would be fine and they delivered it. They did not however mention that there was a $5 delivery fee plus tax / gratuity so the $3 bagel cost me $11! Had I known that I would have walked to the lobby to get it myself.

We did go to the gym and the pool. The pool was small but nicely heated and clean. The gym was also small and could have used more equipment (all four treadmills were in use so I had to wait) but it did appear to be clean. The sauna was not working properly and took some finagling to get the temperature over 77 degrees.

We called the front desk in the morning to ask if we could check out an hour late and they said "sure, no problem." Again, you can imagine my surprise when I got a knock on our door at 12:30 PM asking if "we planned on leaving today." I told the housekeeping staff that we had called the front desk at around 9 AM and they said we could check out at 1 PM. She said that no one had told her. Again, clear miscommunications with this hotel.

Overall, for the price we paid I would not stay here again. We paid to stay at a four star hotel because we expected four star service. I have honestly had better service experiences at two star hotels.

04/08/14 | Link | Rating: 2.0
144. Ben S.
Very helpful, friendly, attentive doorman. He had my bag out of the cab and into the hotel before I even finished with the cab man. On my departure he kept a look out for my ride and let me know when it showed up so I didn't have to keep checking the street.

On the way into the hotel there were friendly staff positioned along the hall in the hotel guiding you up to the 3rd floor check-in area. Efficient check in process and friendly reception agent. Nice standard king sized room with good city view on the 14th floor. There was a large flat screen TV, desk and chair with footrest also in the room. My only con for the room would have been plug access - the 2 outlets in the desk lamp were on the bottom face of the lamp so they were too close to the desk surface for me to use them to plug in my laptop. I found one other plug behind a night stand and one other behind the chair. Overall, to be honest, I was expecting to be wowed by the hotel room since I knew it was just remodelled, but I was met with just a regular Hyatt hotel room. There was nothing at all wrong with it! - the colour palate was soothing, the room was clean and everything was in good condition - I was just expecting something different, perhaps something more modern like in the lobby. The room is pretty traditional in decor.

The lobby however is rather modern, but also calming - decorated in lavender, black and purple hues. It is also a very spacious environment that uses a lot of natural light. This decor carries over the entire lobby open floor plan right into the dining room.

The gym was great!! Two rowing machines, many bikes and treadmills. There was only one weight incline/flat bench which could be problematic if anyone else wanted to workout. Other than that there was a dumbbell set, 2 Swiss balls, 4 medicine balls of varying weights, a cable machine, a lat pull down machine, leg press and curl machines and a pressing machine. All new, all in great condition and in a nice environment. There was also a locker room for men and women, free water and lotion, towel service, key lockers (which I couldn't figure out how to open/where the keys were), a 4-lane pool with lounge chairs, a dry sauna in the locker room, and the massage facilities were also down here. I didn't thoroughly search for it, but I didn't see elevator access and there are two flights of steps and 3 long halls that must be traversed to reach this gym - the elevator of the main building you take to the 6th floor then at the end of the hall of guest rooms there is a set of steps leading to a door and another set of steps.

All in all a great hotel experience and what I have come to expect from Hyatt. I was not disappointed and areas such as the gym really impressed me. For a review of the food at Hyatt see my review on Avenue One. I would definitely stay here again. Close to really everything in Greater Boston including the Downtown Crossing T (subway) line.

10/03/13 | Link | Rating: 5.0
145. David B.
Generally, this is a nice hotel. The lobby and common areas are very modern and comfortable. The rooms aren't quite as updated, but comfortable enough.

It's in the perfect location, convenient to shopping, historical sites and the subway.

Overall, it was a nice stay, so the following are little niggles:

The tub in my room was small and had a straight back, so it's not exactly built for comfort. The shower was strong, though.

It's interesting when hotels think that billowy, overstuffed pillows are great for sleeping. After the first night of sleeping on the Stay Puffed Marshmallow Man, I had severe neck pain. The next day I asked if they had flatter pillows and the front desk accommodated me without hesitation. So the staff is very responsive.

The two-lobby elevator issue is simply a pain. I don't understand how it's more secure. If it were some grand security revelation, more hotels would do this. Besides, to be be truly secure, they should require room key access for the guest elevators. Even stairs between the two lobbies would be better.

There's a way around the wait when the lobby is crowded. Go past the business center, there are more elevators. These take you down to the parking garage and you walk up the ramp to the street. It's still two rides, but you avoid the bottleneck.

Room service is excellent here. They always took my order quickly and give me a delivery time, which they always beat. The room service menu has more vegetarian and vegan selections than the restaurant. I tried to eat in the dining room once and the waiter couldn't understand what I was ordering (!?!), even though I referenced the in-room menu. So I left the restaurant, went to my room, and ordered what I wanted.

Overall, it was a pretty good experience.

13/10/13 | Link | Rating: 3.0
146. Crissy H.
When I stayed here the hotel was going through renovations, therefore the lobby area was absolutely breathtaking with a deep purple, gray and black color scheme, new furniture/artwork, and one wall was a large computer screen that allowed you to look up restaurants, shopping, museums, etc.

The sleeping rooms however rooms were not yet updated (at least the one I was staying in was not), but they were still nice and clean.

The staff was extremely nice and couldn't be more accommodating. I also liked that the hotel was in the middle of all the hustle and bustle of busy Boston.

20/11/13 | Link | Rating: 4.0
147. Christine L.
I thought this hotel was nice.  The location was very convenient and accessible to the entire city.  I stayed here 3 nights, thought the rooms were clean, bed comfy, and staff friendly.  Their room service steel cut oatmeal is tasty and they have very affordable wines by the glass at the bar.

05/06/13 | Link | Rating: 4.0
148. Anjali K.
Great hotel in a wonderful part of Boston!

Hubby and I lucked out and got a great deal at the Hyatt Regency.  Little did we know that we secured a great hotel in a fantastic location!  

Our flight landed much earlier than the check-in time, but the Hyatt quickly found a clean room for us to check into.  We were on the 15th floor, and while we didn't have a great view of the City, the room was spacious and clean.  The bathroom fixtures were slightly dated as others mentioned, but water pressure and temperature were great.  Service from the front desk was fabulous. Everyone was very nice to us and offered recommendations and directions when we asked.

The best part?  This was a great place to walk from.  Located very central near the financial district and Chinatown, we were able to walk to Quincy Market and Little Italy and the T with no trouble at all.  Everything was very convenient, along with a taxi stand right downstairs for the times it rained.

Overall, we were extremely pleased with the Hyatt and would definitely consider staying there again!

09/06/13 | Link | Rating: 4.0
149. Jonah K.
I was impressed how nicely the lobby was renovated with a modern look and much improved design. The room was decent and well appointed, overall it was a good spot. When I called for an umbrella or anything else they were very helpful.

The major issue here is the crappy bed, it was just really old and uncomfortable. The pillows were hard as a rock and there was no variance between any of them. After staying for 4 nights I was utterly exhausted and had to head to NYC for more work. I got really irritable, and was finally able to sleep properly again at my hotel there.

I will not stay here again.

02/08/13 | Link | Rating: 2.0
150. KL B.
This review is a warning to future guests based on our first experience with Hyatt hotels.

Admitting that I am spoiled by Starwood hotels due to their immediate response to any issues at their properties. Mistakenly thought that some of the Hyatt hotels could be on the same level as well.

You would think that all the hotels owe a duty of care to the guests, to protect them against accidental, negligent, and intentional acts of their employees. The Hyatt hotels do not think so (yes, I am judging the whole group based on that one experience). The emails, phone calls, feedback submissions do not do the job.  It took that particular hotel that long to acknowledge and to admit the problem.

Be careful, and there are better and safer options for your stay in Boston.

13/12/13 | Link | Rating: 1.0
151. Maryrose B.
Not clean. Friendly but not informative. Had a fire alarm at 2:00 am. No explanation. Walked past us, we had to engage them for answers on how to proceed. Clearly stated we had 4 people in our room, only had 3 towels, had to ask for towels every morning. Didn't replenish our room with basics every day. For the cost, big disappointment.

12/08/14 | Link | Rating: 1.0
152. Danielle M.
They finished their renovations since I was here last, so I figured a new one was in order. It looks beautiful! They still have the same hotel staff though, and some of them can be a little overly friendly. Also...they still dont have a regency club which is kind of a letdown. The rooms are nice here, and I always enjoy my stay!

06/02/14 | Link | Rating: 4.0
153. Michael M.
- The rooms have no mini-fridge (-1 star)

- The rooms have no microwave (-1 star)

- Crazy expensive parking and no accommodation for our van (-1 star)

- No complimentary wifi, the wifi you pay for is very very slow even in off hours. (-1 star)

11/01/14 | Link | Rating: 1.0
154. George N.
This review is for the Avenue One Restaurant located inside the Hyatt Regency Hotel. I've also posted this in the Avenue One Terrace bar page on Yelp.

I was surprised by the hotel food as being very tasty. The crab cakes are really delicious among the the menu items. I normally don't eat crab cakes and often steer away from it whenever possible. But a friend of mines convinced me to try it and I really enjoyed it.

Other than that, service is really great inside the restaurant. Our waitress was really attentive, nice and very accommodating. The atmosphere is modern, nice and from what other yelpers have said, it has been remodeled/redecorated. It was quiet when we went, not a lot of people in the restaurant and I have been here several times. Weekday nights are pretty good for a low key, low noise level atmosphere.

The take out boxes could use an improvement as they don't fit into the shopping bag that come along with it. Often times it is awkward or the containers tip to the side when in the bag.

30/03/14 | Link | Rating: 5.0
155. Ryan M.
Stayed here for one year anny with my girlfriend. When I made the reservation I was told parking was included in the price which was great. However, when I went into the parking garage (that also offers public parking) I wasn't sure if I should just park in public spots or go to the valet. Ended up going into the public spots thinking I would be reimbursed but I was wrong. After checking in I was told to bring my car to valet but I had to pay for the 25mins I was in the public part of garage and that was $13. Annoying start to the trip.

The receptionist was helpful however there didn't seem to be a structure of any lines taking place so that was a little weird. The reception area looked boring and drab but the bar looked fairly nice.

When we got to our corner room (corner of a triangle) the room was very bland. Not many nice decorations, view was decent, and bathroom was just blah. Bath tub didn't drain well so it would fill up during showers which I find disgusting.

The hotel doesn't have free wifi and channel selections on the tv were slim. The bed and pillows were pretty comfortable though.

Overall I would not stay here again as I'm sure one of the many hotels in the area are a lot nicer.

10/07/14 | Link | Rating: 2.0
156. Kenson K.
This hotel is centrally located and a few blocks from the Downtown Crossing subway station. The staff were extra friendly and helpful. I really like the fresh fruit flavored water they have in the lobby everyday.

The rooms were very comfortable. I was very pleased with our stay there.

28/08/13 | Link | Rating: 4.0
157. David E.
Been meaning to write a review for a few weeks now. My wife and I with our two kids stayed at this hotel a couple of months ago and I have to say how impressed I was. Accomadations were very good. Not the best but very good. However the people that work at this hotel were top notch. Nicest people and sooooo helpful. I really have to say we left so happy with our stay. The location was great as well and I would like to say thank you to them for making it a great visit.

14/12/14 | Link | Rating: 5.0
158. Allison S.
This hotel is absolutely beautiful. From the lobby, to the hallway, to the elevators, to the rooms, to the view - you get the idea. I stayed on the 14th floor, and the view from my room was fantastic. I could see the all the way down to the water tower in Dorchester.

The room was clean, modern, spacious and very comfortable. I liked that the bathroom had a phone - that's always fun to see. I wish the bathroom had an exhaust fan because the mirror fogged up after my shower and took forever to de-fog.

I wasn't a huge fan of their pillows - they were a little too squishy. I could have asked for new ones, but I was too lazy. My friend did ask for a toothbrush and toothpaste on her way into the hotel, and a bellhop brought some up right away. So nice!

Overall, this is a great place to say. It's only a few short blocks from the T and there's parking right under the building.

10/10/13 | Link | Rating: 4.0
159. Diane B.
I only stayed here for one evening and was in my room for a total of 10 hours but it was great! The friendly front desk staff was kind enough without asking to upgrade my room. Nice lovely room. I had a nice view. Bell staff was perfect.

24/05/14 | Link | Rating: 5.0
160. Kirsten L.
Perfect spot located in downtown. Near shops, restaurants, china town, Boston commons. The bell hop guy never made his promise on giving us a coupon for Macy's (it's connected to the hotel!)... I guess he really wanted a good tip so he talked with us for a while and threw in the Macy's coupon. Their flavored water in the lobby was refreshing. There rooms were quite roomy but wish they had more leg room to walk around. The price was steep. Since hubby was staying here for his conference it was all paid for. The room service food was quite good..clam chowder (too much salt!) and lobster Mac and cheese was delicious= $45!!!! You pay for convenience I suppose. The bed was too hard for us. Not used to a firm mattress.

08/06/14 | Link | Rating: 4.0
161. W H.
First, it's a great location.  You are close to the convention center, commons, financial district.  All around business travel should check in here.  Plus the customer service is to notch from bell men to front desk they accommodate your every need.  My room had a smoke smell from a pair the previous night and AJ at the front desk went over and above to get my room switched.  Also the toothpaste on the bathroom is always a plus for me.  
It's got a great lobby too and excellent actual lap pool.

15/09/14 | Link | Rating: 5.0
162. Michelle D.
Let me start off by saying, the staff here is great.  The lobby is great, no problems there.  The issue is the cleanliness of the rooms, the worn out fixtures  and the price.

At 300 bucks a night I would expect a room to be clean.  The HVAC vent was completely caked in crud.  For some reason they don't really make the bed but put on a crude pillow top on top of the mattress and then lay a sheet over over.  When we pulled back the sheet and pillow top the mattress was full of dirt and other people's hair.

Our non-smoking room reeked of smoke and the smelly stuff used to cover up smoke. I opened up the window for 5 hours to clear the air.  The TV remote was missing the cover for the batteries.

One of the windows near the passenger elevator is in need repair as it is completely covered over in cloudy residue.  

Some of the light coverings at the guest room elevators are gone-you know the ones on the wall that show up or down. So all you see is the hole in wall for the fixture.

It is an old hotel-that is fine, but routine maintenance and clean rooms should be expected at 300 dollars a night.

Oh yeah other posters last year got free WIFI.  We paid more money 10 bucks for 24 hours.

24/06/14 | Link | Rating: 2.0
163. Kerri Y.
Modern hotel lobby, fun overpriced bar with tasty cocktails and desserts, blah rooms.  

There was nothing wrong with the rooms, they were on the larger side, moderately clean and I had everything I needed.... But based upon the lobby and bar atmosphere, they were definitely lacking.  I expected more, especially at a downtown hotel: I expected them to be more modern, better bed, the same lobby atmosphere carried thru to the rooms.  Oh and NO mini bar- what's up with that!?

13/01/14 | Link | Rating: 2.0
164. Frankie M.
No free Wifi. You pay for parking garage. The room is small and comparable to the holiday Inn. Overpaid. Disappointed. Our room was not ready at check in but The reception desk were professional and friendly.

18/01/15 | Link | Rating: 2.0
165. Joshua C.
The hotel is nice. However, I had an extremely poor customer service experience and will not be back.

16/04/15 | Link | Rating: 1.0
166. Rachel L.
My stay last weekend at The Hyatt Regency Boston was nothing short of awesome.

I arrived, sweaty and all stressed out from trying to navigate myself and my heavy suitcase by foot from South Station using only my trusty map app and zero sense of direction. I must have looked like quite a sight when I rolled in, but WIlly the concierge  was immediately by my side, helping me with my bags & escorting me up to the reception desk to check my things until my room was ready (I was a little early).
They offered me an early check in room with two double beds instead of the king I had booked, but since I had planned to do some exploring before I checked in anyway, I opted just to wait for my king room. I was, however, very impressed that they offered to get me in right away if I wanted to switch. They took my cell number at the front desk, gave me bag check tickets for later and promised to call me the minute my room was ready, which they did, an hour before actual "check in time". Beautiful!

The location is perfect...central to everything and anywhere I wanted to go was an easy walk under 2 miles (as long as you don't get lost, which I did, many times, but Boston is such a beautiful city, who cares??).

My room was clean, comfortable, spacious and perfect after an exhausting day of exploring. The shower was roomy with a waterfall showerhead that was just so relaxing. The mini fridge was chilling the bottle of chardonnay I had brought along and I was happy as can be getting ready for my night out with the girls.

The front desk came through once again with great directions to the totally convenient T stop where I was headed. Right around the corner. could not possibly be easier.

Room service the next morning was on point! (I had planned to take myself to brunch but a late night and a slight hangover told me it was a better idea just to stay in and i do not regret it.) I ordered the roasted veggie frittata with sage olive oil and mozzerella cheese, chicken sausage and a pot of coffee. I am still dreaming about that breakfast. It was heaven.

Checkout was a breeze and Willy was there again with a big smile and kind words when it was time for me to leave my bags for a few hours until my departure time. he was the sweetest and made my trip that much more enjoyable.

The only possible minuses were my less than amazing view out my window and the fact that i couldn't seem to get the ipod dock to work, but honestly,  I am probably just an airhead and I didn't book a room with a view anyway, so who cares?

Amazing stay. I can't wait to come back!

06/06/14 | Link | Rating: 5.0
167. Kim H.
You are so close to Boston Commons, Freedom Trail, Financial District, subways etc. Great location and very central. Perfect little place to plant your flag while for business or tours. The rooms are ok...could def use more modernizing compared to other Hyatt's but it did it's job.

22/08/14 | Link | Rating: 4.0
168. Jerry L.
It's a great location.  Basically sits on top of the Downtown Crossing T station (red line and orange line).  Walking distance to Park Station (Green Line).  Chinatown, Theater District blocks from hotel.  Nothing to complain about.  My recommendation for a 1st time Boston visitor.  Logan Airport, Silver Line to South Station (basically the bus from terminal to subway station), take the Red Line to Alewife to Downtown Crossing, get off and you're at you're hotel.

23/02/15 | Link | Rating: 4.0
169. Jeanette H.
Enter LL then take elevator up to 3rd floor where the lobby is. Then take a separate elevator for the guest room floors. Right I'm tired. Too much. Lobby really isn't lobby like because of renovations.

My thoughts:
Hotel seems to be in a good location.
Double bed room on 21st floor with nice view.  2121.
Typical Hyatt room.
Bed made poorly.
Bathroom door pretty bad with chunk of missing wood. Bathroom on the small size. No fan in the bathroom. Ugh!
Free wifi with my company rate
Hate minibars! Why not give us a reg fridge. I bring my own snacks so I don't need yours.
Nice tv. Limited channels. Typical hotel cable.
Need a lamp next to bed that allows you to plug in charger in the lamp like the lamp on desk. Good thing I always carry an extension cord.
I tweeted the hotel prior to my stay. To my surprise they sent a nice welcome note card and lobster gummies to my room. Such a nice gesture above and beyond. Those are the little things I appreciate and make hotels stand out from others.

28/08/13 | Link | Rating: 3.0
170. Jennifer S.
Location - 5 Stars
Service - 4 Stars
Lobby - 4 Stars
Guest Rooms - 3 Stars

Hoping this hotel will update their rooms, but nevertheless a great hotel!  Walking distance to most things in Boston or a quick cab or T ride away.

26/03/14 | Link | Rating: 4.0
171. Chris P.
Super super pricey but also very high quality. Amazing view of Downtown Boston. Friendly staff. Very central location. Clean and highly professional.

24/11/14 | Link | Rating: 5.0
172. Joyce A.
This is the Newer Hyatt, located in the heart of Chinatown, really, and is close to many familiar Boston landmarks.
When we arrived, there were fresh Fuji apples in the lobby but and EMPTY serving station for hot apple cider.
Clean room with double beds seemed a bit crowded, but the bathroom was quite spacious. Really enjoyed the HOT showers. Wi-Fi available for a fee.
Loved that they offer the traveller conveniences - toothpaste, toothbrush, slippers, bathrobe, sewing kit, make-up mirrors and the list goes. on. All you need to do is call the front desk or room service and all these things can be had gratis. Those are a few things you won't need to pack for your next trip!
Had breakfast a la carte since we were late for the buffet. My coddled eggs with prosciutto and arugula were excellent. Our waiter was friendly and efficient. Coffee is served in a mini thermos. I was going to complain that it was not hot, but it was pointed out to me, I had added cold creamer to it.
Valet parking recommended for this part of town ($50/day with unlimited in and out). Bonus, on checking  out, the porter also placed all our luggage in the car before we actually took the car out a final time. Just remember of course to check that everything was placed in your car!

24/03/14 | Link | Rating: 4.0
173. Irene H.
3.5 stars rounded up. I stayed here on points thanks to Chase Ultimate Rewards. It was the end of a holiday weekend, so we were only here for a night.

I went to check in while my friend was parking the car. I had some fragile items that couldn't be sent up with the luggage cart, so I was visibly lugging items while I was waiting in "line" at the reception. I say "line" because despite the velvet ropes, the patrons of this place don't bother waiting in line. I got cut in line not once, twice, but thrice but rude men. The receptionist who eventually helped me was extremely apologetic since she saw it happen the last two times, and felt bad that she couldn't do anything else until her current guest was done processing. Overall, I think they need to do a better job at establishing the line since the existing method obviously doesn't work well.

Room: Well, I don't know if it was because of the rude reception experience, but we were upgraded to the Lafayette Suite. It was huge and had double exposure. I was glad we weren't too high up since the elevators are slow. The fridge barely worked. It was really quiet. I don't have status but have stayed at Hyatts sporadically in the last 2 years. The rooms are really dated (consider that I was at a new Hyatt Place for two nights prior). We didn't spend much time here but it was a nice enough stay.

Toiletries: Meh... they can do better.

Building: Expect to spend quite a bit of time in elevators as reception is on the 3F and not street level.

Parking: It's expensive, so we self-parked it and uber'ed and cabbed it the rest of our stay until we left.

Location: Pretty convenient for touristy stuff and cabs aren't that $$.

07/07/14 | Link | Rating: 4.0
174. ME B.
Wow all I can say is Laura who checked us in was SUPER friendly, incredibly helpful and very accommodating. My incredibly beautiful girlfriend and I came in for the night. Laura could not have made us feel more welcome. We were lucky enough to get a freshly renovated suite (still smelled like paint) very comfortable borderline luxurious. Do yourself a favor stay here and make sure you see Laura when checking in!

16/04/15 | Link | Rating: 4.0
175. Jennifer A.
I stayed in a 1 king room Friday to Sunday for $180 altogether, and found it to be a very good experience despite reading some of the bad reviews (also the parking sucked bc it was $36 per 24 hours, or $50 if valet. There's no street parking for non-Massachusetts ppl!!). First of all, the Lobby is very modern and inviting. There were always apples and hot cider on the side, and their cider was very tasty. The elevators to the guest rooms are the ones to the right of the check in desk.

For the weekend, we were on the 20th floor  across from a building with blue lights. Pretty view at night!! Room was not modern. Tub was spacious. I inspected everything upon arrival, very clean, no dust, no stains. Bed was clean and very comfortable, pillows were fluffy and I wanted to order the same one for my home. Everything was perfect. The only thing that was not good was the dustiness of the carpet bc I sneezed quite often when we walked around the room too much.

In case you forgo things such as razors, shaving cream, toiletries, tooth brush, tooth paste, slippers, etc..... You can call the front desk and they will send up whatever you need, complimentary. This was good bc I forgot to pack a lot of things for my spontaneous trip.

The gym and pool are on the 6th floor. Getting there is a workout....!! Once you get to 6th floor, you go down the hall and down some steps... Then make a right and go down more steps. PHEW so much work just to check out the gym and pool, I just skipped. Pool closes at 11pm but gym is 24/7.

I've read that wifi is expensive... But whatever bc I have my smart phone anyways. No frig. No microwave but I asked and front desk said they can deliver one to me free of charge. There's a few printers in the lobby where you can print out tourist attraction directions, etc. The people who work in the hotel are all very friendly. A guy came up to deliver things I needed quickly, 3 times.

The location was very convenient! It was 2 blocks away from Chinatown where all the good food was (5 minute walk to dim sum & shabu shabu) , and 2 blocks away from CVS in case you need anything, as well as the Train system. I couldn't find a liquor store close by though :(

Parking was hell, so we just parked our car next door the entire time and walked. It was a good walk along part of the freedom trail and to the Infamous New England aquarium. If and when I do ever come visit Boston again, I will surely stay here again! Also, the Boston streets are opposite of New York. There are no parallel or perpendicular streets... If there were any, I didn't bump into any! FRUSTRATING!!!

23/02/14 | Link | Rating: 5.0
176. David D.
As in-town Hyatts go, this one is a good one. The lady at the front desk took the extra time to make me feel very welcome - to Boston, as well as to the Hyatt itself. I'm a diamond Hyatt member, so I've got a lot to compare them against.... Not sure why the few folks thought this was a low end property.... my room was top notch!
Ate in the surprisingly uncrowded restaurant....though my cousin says it is a great place before the show...and is often a bit packed then....

If I needed to be in downtown Boston, this is my place!

26/07/14 | Link | Rating: 5.0
177. Royd C.
I travel to Boston regularly for work. I've stayed here at least five times in the past year, so I was pleasantly surprised when I checked in and they told me they were putting me in the special "Parlor room" with a cool low-to-the-floor bed with a unique bed frame. I thought I was getting Hyatt Gold special treatment.

I walk into the room and was pissed to find that the "special bed" is a crappy Murphy bed with a dumpy old mattress.

They switched me to a normal room, which makes me question why they didn't just put me there in the first place (clearly it was available). It was during the middle of a week, not a busy weekend.

I don't know what they were trying to pull, but not cool to treat regular (or any) customers like that. This, in contrast to another Boston hotel I often use-- who surprised me this past week by putting me in the best room they had during my last stay because of my frequent visits. I know where I'll be staying from now on.

04/10/14 | Link | Rating: 1.0
178. A C.
I do a fair amount of traveling for business and I rarely take the time to rate a hotel, but my most recent experience at the Hyatt Regency in Boston compelled me to make an exception.

Let me begin my saying the hotel was well appointed, clean and welcoming from the start. The room itself was clean and extremely comfortable. But what stood out for me, and the reason I'm writing this review, is the service we received while we were there.

Rather than traveling for business, I found myself in need of an immediate room for the evening for my 15 year old daughter and myself when my car wouldn't start after seeing a show at the Boston Opera House. I was given a room for a very reasonable rate despite the fact that I was asking for one of 4 available rooms on Saturday... Valentine's Day...during a blizzard. What was turning into a very expensive weekend was made more tolerable by the extremely friendly and helpful staff. At every turn we were met with smiles, offers for help and top-rate service. The concierge was extremely helpful in getting things squared away with my car and the front office staff was friendly and compassionate.

When I discovered on Sunday that we needed to stay another night, I called the main reservation line and was quoted a rate more than twice as much as I paid the night before. When I talked to the attendant at the reception desk and explained my situation, he met my price of the night before.

Service, friendliness and top rate facilities made our unexpected stay a delight despite our circumstances. We will definitely visit again, and I recommend this hotel very highly.

15/02/15 | Link | Rating: 5.0
179. Alyssa S.
The front desk staff was very nice, gave us a room with a beautiful view.

Doorman, lower floor concierge were all excellent.

They were totally understanding about our delayed check out because I wasn't feeling well. Also let us check our bags for a few hours after we had already checked out.

The bad:

Had a quick meal at the bar before heading to the afc championship game and the service was perhaps the strangest I've ever received. Drinks and orders took awhile despite the bartender standing right in front of us, not busy. My friend ordered an arugula salad and wasn't told they were out until a good 15-20 minutes later... With that in mind food took forever to come out for an appetizer spinach dip and a Caesar salad. The drinks were ok, food was decent, considerably overpriced however.

Also, I ordered a lobster grilled cheese from room service, it was good but I spent all night and the better part of the next day puking. I can't even look at lobster these days....

And not enough towels.

29/01/15 | Link | Rating: 4.0
180. Jennifer N.
Stayed here this past weekending during my trip to Boston for the Pats vs Colts game. My experience here was okayyy.

Décor: 3/5
Staff: 5/5
Cleanliness: 4/5
Location: 3/5

Would I stay again? Probablyyyy not during the winter because the location was meh. Places were definitely walking distance, so maybe in the summer it'd be okay. I took an Uber to most of the places I wanted to go. This hotel is literally in Chinatown. Yes, I'm Asian, but I'm not crazy about Chinese restaurants and stuff, so the location didn't really do anything for me. This hotel was close to South Station though, which is great to go to games!

The hotel room itself was really nice and newly renovated. I'm not really a fan of having to take two elevators to get up to my room though. You enter through the street and take an elevator to the lobby and then transfer to another elevator to get to your room. The guy at the front desk was extremely nice and I was able to check into my room early! Alwaysss a plus!

But, I'm not sure what it was that made me just not blown away with my experience here. However,

21/01/15 | Link | Rating: 3.0
181. Rebecca S.
I'm going to preface this by being brutally honest in that Hyatt Regency based on Yelp reviews alone would not have been my first choice for a quick weekend trip, but Priceline locked me in saying it was 4-stars and was in the neighborhood I selected and that was that. Complaints read ranged from the use of two elevators and uncomfortable beds to outdated accommodations and unfriendly staff; I did not experience any of these:

Customer Service: We arrived around 10:30am knowing full well that check-in was at 4pm with the expectation that we would have to leave our bags with the concierge to kill time around town until we had access to our room. Imagine my surprise when the lovely front desk attendant told us that our room was all ready and that we could head on up. She gave us the choice of moving to a room on a higher floor which we took and ensured a great city view to boot...already off to a great start.  

Hotel/Room: The fact that you need to take two elevators, one from the entrance to the lobby and one from the lobby to your floor isn't a deal breaker for me. People who complain about elevators and length of time to get to their room need to slow down just a little bit, a silly thing to quibble over. The floor layout was a little odd, triangular shaped and the arrows marking the direction of room numbers were a little confusing...I'm also a little slow, but the room attendant on the floor walked us to where we needed to go. The room was pretty standard, king size non smoking, shower with nice water pressure and comfortable mattress. The bathroom vanity could have used a paint job, but I can't in good conscience knock points for a downtown hotel that sees a lot of action.

Location: PERFECT. I honestly don't think I could have selected a better block to be on. We had tickets to see a show at the Wilbur Theater, we were mere blocks away. Three blocks from the common and only a few further to the public garden; an easy walk to back bay, Quincy Market, Newbury shopping and many great restaurants and bars. Each time we left the hotel we were asked if we needed a cab or directions anywhere; you really don't need a cab to get around unless it's icky weather, everything is within a 30 minute walking radius.

Two thumbs up and a four-stars to this Hyatt, after a great stay I would absolutely recommend this hotel to anyone else staying in the Boston area and would book it again for myself in a heartbeat.

16/12/14 | Link | Rating: 4.0
182. Mike G.
We booked a night this hotel last Tuesday. I was using a free night from my credit card reward. When booking Shahirizod upgraded my room to a suite. SHE WAS AWESOME. She said the hotel was going thru a remodelization and offered me a suite that was remodeled. SERIOUSLY, totally AWESOME.

When we checked in Jarrod helped us. He was great. Our room that was held was not ready, but offered another in place. We got #1601. Please, if you want a quiet room this is your spot. It's a corner room and FAR AWAY from the elevators and noisy DRUNKS coming in from a night out. (Especially helpful for light sleepers).

I got this room only because I'm a Platinum member and as another plus got a later checkout the next day. Hyatt has become my second favorite chain after STARWOOD brand of hotels(Sheratons, Westins and W Hotels and more).

Love the fact they have flavored waters daily along with fresh fruit(apples and oranges). NICE TOUCH.

27/04/15 | Link | Rating: 5.0
183. Jason A.
Pet peeve #38947: When someone who travels 1x/year reviews a hotel and bases their rating of a property on a single, non-reproducible event.  Like when someone gives a hotel a 1 star rating because their valet service took 20 minutes to get them their car.  Ugh.

But I digress.  The Hyatt Regency in Boston is a tale of pre and post renovations.  Prior to their recent renovations, I suspect that some of the lower ratings were well justified.  There are certain aspects that remain in need of attention before the property will be comparable to some of the other Hyatt Regency properties around the world (e.g., elevator wood paneling is chipped), but overall, the renovated lobby and rooms are fantastic.

If you are fortunate enough to stay in one of their newly renovated rooms, you're in for a treat.  Thoughtful components include a charger/mini-table attached to the side of the bed so you can leave your phone next to you, an HVAC system that actually sets the room to the right temperature, and a bathroom which is tastefully done are all things I enjoyed about my recent stay at the property.  In addition, you are very much in the center of downtown Boston, and walking distance to the majority of the tourist attractions you would want to see.  Oh, and possibly most importantly: despite having a room that was near the elevators, it was remarkably quiet all night.  The hotel walls/doors were some of the best I have visited, and it was much appreciated that it was quiet night's sleep.

So why the 4 star rating, and not 5?  Though Hyatt has started a chainwide policy to offer free WiFi (duh, it's 2015), it still charges hotel guests $5.95 for 15 minutes worth of internet if you wanted to use their hotel business center.  Seriously?  I remember paying these kind of rates in 2001 overseas, but in the USA?  What a money grab.

Pro tips for guests staying at the property:
1. You can remain indoors, and walk to the Macy's and to Downtown Crossing MBTA station.
2. Their hotel restaurant charges an arm and a leg when there are many fabulous restaurants (you're next door to Chinatown) nearby.
3. Do not pay the $4 for the hotel coffee.  There are 539 Dunkin' Donuts within walking distance.

09/02/15 | Link | Rating: 4.0
184. Eric M.
I had a nice stay here. Clean rooms and friendly staff make for repeat customers.

Only issues were long elevator waits and on one instance, I got stuck in the elevator mid-floor and had to manually open the door.

08/05/15 | Link | Rating: 4.0
185. Kelly G.
Several of us stayed at the Hyatt Regency Boston for a work conference. Some of the rooms are undergoing remodeling right now, but the room I stayed in was new and beautiful! The staff is among the friendliest I've encountered in a hotel. They were all happy to help us. The room service food was excellent, as was the breakfast buffet. The bed is definitely firm, which I didn't care for, but that's a personal preference. Also, the pillows are down, something else I don't care for. I like a soft bed and a firm pillow, and these rooms are the reverse of that. Great location with reasonable prices, and I really can't say enough about how friendly and helpful the staff was.

25/02/15 | Link | Rating: 5.0
186. Aaron B.
Overall I had an amazing stay at this Hyatt. It's in a great location, too! Tons of great places to eat and drink in the area which is most important to me. Also, it's about a 10-15 minute car ride from the airport which is convenient.

As for the amenities, it's a very nice hotel overall! The lobby+restaurant is classy, they both have plenty of places to sit, and they have very modern decor. I ate breakfast at here one morning and while it is overpriced, the food/menu is decent.

During my stay it was going through renovations. My room was newly renovated and everything was pretty nice. I noticed that the bathroom doors don't close all the way (same for my friend's rooms) which is probably a result of a construction mistake. The one set back which was pretty annoying at times was the construction. There were a couple times that there was loud drilling or banging around 9-10 AM but they gotta do what they gotta do I suppose.  However, it was quite annoying nevertheless. One of my friends rooms lights wouldn't work and he came home to them trying to fix it at midnight. Great they were trying to fix it, but stink it was an issue in the first place. I'm sure they'll get all the kinks worked out once construction ends.

30/03/15 | Link | Rating: 4.0
187. Katie R.
Superb !!!
We arrived at 6 am and we were feeling so lucky to get to check in to our room .. The room had an issue and when I brought it to the attention of the Asst. Manager he immediately moved us to a new room and was extremially accommodating .. The service from the moment we walked in to the excellent care from Anthony at concierge   could not have better  .. Anthony you went above and beyond to make sure I felt safe and comfortable at all times .. Thank you ...

Let me set the picture for you here. My coworker and I would go down to breakfast every morning in sweat pants, pony tails, no make up and probably looking pretty haggard this did not phase William ( our Colombian waiter) he treated us as if we were royalty or a Hollywood celebrity and he was truly genuine ..
My 5 star rating is more for the staff .than the hotel .. We had plenty of issues ..

1. Housejeeping would never restock cups or coffee and we would have to call each night to have them bring some . One night ( sounds crazy but true ) we had 1 person bring coffee, one person bring cups, one person brought creamer , and then another knock at the door at someone else brought us more coffee .. 5 totals people knocking at my door .. Obviously no communication ..

2. The slowest elevators even in comparison to the slow NY. Hotel elevators
3. Our room keys were somehow deactivated and even though they brought new keys up a few minutes later, when you've been walking all day you just want into your room ..
4. The weather was over 80% yet the terrace wasn't open.
6 no close out hotel bill under our door  on our last morning ..

So Hyatt Regency Boston your hotel didn't warn you a 5 star your staff did.

02/05/15 | Link | Rating: 5.0
188. Tyler R.
A few taps on my Hotwire app brought us to the BEST HOTEL POOL IN BOSTON.  After a day of both the North and South shore, we had plans downtown that night and wanted to stay somewhere within walking distance of where we were going, and the price was right.  Booked.  Also, POOL.

There is a parking garage attached, with both a self ($35 overnight, leave it) and valet ($50, in and out privileges) option.  I self-parked, but if you are going elsewhere...valet might be the way to go.

The lobby off the parking lot isn't the actual lobby, but what I like to call the pre-lobby.  Don't try and check in down there, you'll be waiting a while.

We got upgraded when we did check - a nice touch for having purchased through Hotwire.  We took the elevator up 20 or so floors and opened the door and saw...other people?  Whoops.

Back down again - apparently there was an issue with the computer that allowed us to hang out with some other guests in their room for 12 to 16 seconds.  

We were more amused than anything, but I can see how that would annoy someone.  Regardless, we got a different room right away with the added bonus of a complimentary breakfast the following morning and super late check out.  The view from the new room was still awesome and it was just as bright as the original, occupied one.

Plus, POOL.  (I still hadn't discovered the pool yet but that is coming.)  The room was really nice; we settled in quickly and relaxed for a while.  After some quality time on the internet with the free wifi, I ventured to the pool.  I found an empty locker room, a 190 degree unoccupied sauna, and an 88 degree or so lap pool with one person in it.

Back up to the room - changed quickly, with very old Hollister sweatpants shorts as my bathing suit (I did not plan for the pool but would have worn jeans if I had to)...and cue sauna and laps.

A shower, an evening out, and a really good night's sleep was followed by 55 more laps when I woke up, breakfast, and some much needed in-room chill time.

We checked out at 3 and hopped right on the Pike - done and done.

If for no other reason, book this place over the local comps for the pool, updated rooms, pool, central location, attached parking, pool, gym, pool, comfortable beds, pool, nice views, pool, and dining options.  Also pool.

When we do Boston we usually stay in Waltham...but I'll be back downtown for, if nothing else, 55 more laps in the pool.

11/05/15 | Link | Rating: 4.0
189. Wendy L.
I was pleasantly surprised by my stay at the Hyatt Regency. It had been recently remodeled and it shows.

- Rooms are well-designed. There is a couch with a small table and above the couch is a bright light (why are so many hotel rooms so darkly lit?) with outlets/plugs on it. There are plugs everywhere which is also the downfall of older hotel rooms. For whatever reason, I also loved the fact that above the bench that you could use for your luggage or just resting your weary feet, there are hooks for you to hang your clothes. I seldom stay in hotels long enough to want to use the closet (and am worried about leaving clothes behind) and the hooks minimize the chances of that happening.
- The people working registration were really helpful and nice. It's the little things. A free bottle of water upon check in? Yes, I'll take that!

The only oddity about this hotel is that the lobby isn't on the ground floor so you enter the hotel and then take an elevator up to the lobby. When I was there, only one of the three elevators was working.

17/05/15 | Link | Rating: 4.0