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InterContinental Boston in Boston, MA

InterContinental Boston in Boston, MA


The world's first truly international hotel brand, InterContinental Hotels & Resorts is located in more than 60 countries with local insight that comes from over 60 years of experience. InterContinental Hotels & Resorts believes that superior, understated service and outstanding facilities are important, but what makes us truly different is the genuine interest we show in our guests. At InterContinental, it is every team member' s desire to help guests make the most of their time. Every day, we connect our well-travelled guests to what' s special about a destination, by sharing our knowledge so they enjoy authentic experiences that will enrich their lives and broaden their outlook.


Company Info:

Rating: 3.98

Address: 510 Atlantic Avenue, Boston, MA, 02210
  • Mon: Open 24 hours
  • Tue: Open 24 hours
  • Wed: Open 24 hours
  • Thu: Open 24 hours
  • Fri: Open 24 hours
  • Sat: Open 24 hours
  • Sun: Open 24 hours

Hotels in Boston, MA



Comments (177):

1. Alex K.
we stayed here for 3 nights and the staff were excellent! they were all very friendly and full of smiles. the intercontinental is so convenient. it is within 2 blocks of south station, which was a very easy walk. the waterfront was right behind the hotel, north end was a 10 min walk and so was chinatown and boston commons. the rooms were very clean, only thing was the housekeepers were a little grumpy but it didn't ruin my stay. the awesome thing about this hotel is that they have a KUERIG in the rooms! stocked with little k-cups... coffees and teas. we didnt eat at the hotel's restaurant didnt get a really good review on yelp so we decided to skip it. rumba was definitely full of young professionals and seemed like a really nice bar to sit and have a drink, but we opted out of that as well. oh and the bathrooms for the king beds have a sliding glass door that separates the bathroom (above the tub) and the bedroom (above the bed) it was a little weird. Overall it was a very nice stay

13/06/10 | Link | Rating: 5.0
2. Richard S.
I had a great overall experience staying here. The hotel is well located. It was a 15 minute drive from Logan airport. It's a short cab ride or walk to all the areas of the city I wanted to go to. There's a Hertz rental desk across the street btw, which I found rather handy. The service was great and the rooms were clean and spacious. Make no mistake this is a modern hotel, it isn't quaint and it doesn't have character. It's convenient and efficient. Nice views of the water. The bathrooms are awesome. The tub is very useful for relaxing. The gym is rather large. There are a number of treadmills but the free weights are sparse. My only complaint is that the wireless Internet service is $15. The room was $350 and for that amount I think the Internet service should be free. Also the Starbursts in the minibar are $5! You can get those less than a dollar at any convenience store. It's a cruel temptation which I am proud and regretful to say I managed to avoid. Also the food was good. I went for a work trip and we had a catered meal in one of the conference rooms. Typically the food at these events is terrible, dry and flavorless. Not the case here. The brisket was my favorite.

29/10/08 | Link | Rating: 5.0
3. Chili L.
Clean Room , Friendly Staff, Great gym. so theres lots to do here they got a Japanese Rest.  the size of my bathroom LOL and SNOBS galore at the main lobby bar. Other than that Its a VERY nice hotel.

18/12/07 | Link | Rating: 4.0
4. Cory B.
Beautiful setup for banquets, very friendly staff and precision in regards to table setup. Banquet rooms are lofty, spacious and well-lit, food was wonderful as well and displays of food were beautiful. They did a terrific job

20/02/10 | Link | Rating: 5.0
5. Chris B.
Staying here on my latest business trip to Boston, and really like it. In fact,  I'd rate it as one of the top 3 hotels I've stayed at while on business. It's in a great location, the decor is sleek, modern and hip, and the rooms are very comfortable, well-decorated, and have cozy beds. What's not to like about all of that?

07/03/07 | Link | Rating: 5.0
6. Laurel B.
A perfectly clean hotel, probably more in the four star range, but totally pedestrian.  Minus a star because I had two double beds (not the king or queen I requested), and I was told that there was nothing else.  My work colleague who checked in later got the suite.  Not cool.   Perfectly fine sheets/pillows/flat screen TVs, but they charge extra for everything.  15 minutes in the business center to print my boarding pass cost $5.  I hate that stuff.  Lame.  I stayed here because it was terribly close to where I was doing biz (spitting distance, really), but I'd go elsewhere on my own dime.

06/12/07 | Link | Rating: 3.0
7. Sandi Q.
I arrived in Boston at 6am on a Thursday morning, from a San Francisco red eye. I called the hotel and explained I had arrived on a red eye,  and asked if there was any way I could check-in early. I fly red-eyes a lot to different cities, and sometimes hotels allow me to check in early, sometimes they don't. The girl on the phone said if I checked in prior to 9am I'd be charged an extra $100, so I decided to check my luggage with the hotel and then eat breakfast and return at 9:00. She said there was a room with double beds available and booked it under my name for me to check-in at 9am. So, we checked our luggage, ate breakfast and returned at 9am got our luggage from the bell desk and waited in line to check in. A different girl was now working the desk (Lisa) and she was SO RUDE. She acted as if it was impossible that someone told me I could check in at 9am and said we wouldn't be able to check in until noon because that's when they started cleaning rooms and that she would call me when a room was available. So, we re-check our luggage, and go walking out in the pouring rain for the second time. At 1:30 pm we still hadn't received a call so we called the hotel, a 3rd/different girl answered the phone and said it was absolutely impossible for us to check in before their normal 3pm check-in time. By now, we only had to wait another hour and a half to check in so we killed more time at Quincy Market. Now, the inconsistency is what bothered me. Had I been told originally that there was no way I could check in until 3, I would have been perfectly fine with it and planned an activity for the day. Instead, we were hovering near the area anticipating being able to go into a room. The rudeness of girl #2 (Lisa) and girls #3 was also totally uncalled for. Lo and behold Lisa called at 2:50 to tell us our room was ready. We finally were settled in our room at 3:20 and passed out asleep from exhaustion.

Parking: $39 a night valet

Internet: 1 hour $6.95, 1 day $14.95, 1 week $40, 1 month (I forget the price...) the internet options are on a pull-down menu when you connect to the hotel's wifi

Room service food was above average.

Hotel was conveniently located about a 3 minute walk to the South Station subway station and I took a water taxi right up to the dock right in the back of the hotel.

Toilet paper and tissues in the room were far below average. I'm actually appalled, the hotel claims to be luxery, but I have stayed at "inferior" hotels with much superior bathroom tissue. Most restaurants I went to in Boston had better toilet paper than the one in my room.

Beds were on the firm side. Had down pillows and had quality sheets and duvet.

Things wrong with my room but I didn't want to bother fighting with them about it: Blue ball point pen scribbles on the inside of the duvet cover, loose toilet seat, loose hot water faucet handle on the sink and non-functional bathroom scale.

Also, my allergies were TERRIBLE in the room. I don't know if it was the feather duvet/pillows or the room itself but my allergies were fine everywhere else in Boston.

I don't remember what star rating this hotel has, but honestly they need to brush up on a few things in order to earn 4 stars in my opinion.

In summary, even though I did encounter some polite front desk girls, due to the rudeness and wasted day on our arrival day, when I come back to Boston I am NOT staying here again.

12/05/09 | Link | Rating: 2.0
8. eric n.
My home away from home when in Boston.  The rooms are great and the bathrooms are simply the finest of anywhere I have ever stayed.  Last time I was here they upgraded me to a suite and I never wanted to leave.

One disadvantage that others have noted: they charge for everything.  I don't get reimbursed for internet use and I'm not too happy about dropping a c-note for a week of the stuff.  I doubt, however, that many other guests are bothered by such small amounts when most of the rooms run about $500 per night.

04/04/08 | Link | Rating: 5.0
9. Laura P.
Our last few nights as Boston-area residents were spent in the Intercontinental, that's to the buyer of our condo who wanted us out pronto.  The reward was to check into these digs.  Not bad for an in-town vacation- close to the ICA, lobster rolls, and T access.  We had room 505 which had a nice enough view, save the big blue light on top of the nearby roof.   Still, lazy me after spending the day saying goodbye to friends could laze on the chaise, watching planes land and sail boats float by (and some weird hot air balloon touting Fan Pier).  

I generally avoid hotel restaurants. Miel is decent, if expensive.  We splurged on the truffled scrambled eggs ($17).  This item deserves more billing on the menu.  We wanted to try out Rhumba, but I got weirded out seeing kids there late our last night.  Skipped it.  Sushiteq was eerily uncrowded, so we skipped that, too.

Would I stay here again?  Yes, if Hotwire is so kind to give us a great rate again.  I'd gladly return to the awesome, awesome bathroom (which is almost as large as the bedroom).  The only weird thing about our room is the waste of space for the in-room hallway.  Maybe it was a marketing ploy- makes you feel like you are entering your dream home's hallway and creates some interesting suspense when you first arrive.

31/08/07 | Link | Rating: 5.0
10. Megan M.
Stayed here last night, while in the city celebrating my birthday. Upon arrival (after check-in time of 3pm), we were half-heartedly greeted by the front desk, who then informed us that our room was not yet ready. She gave us two complimentary drink vouchers, and so we headed off to RumBa, with the promise that we would be called shortly to head up to our room.

We settled in at RumBa, greeted casually, after sitting at the bar for more than 10 minutes with no service (mind you, it's 3pm, so the bar was empty). Service was pretty slow, for a quiet time of day, and we ordered a couple of appetizers, trying to be patient while waiting for our room...2 hours later, my husband heads back to the front desk to ask about our room, and found that no one had informed the new shift workers that we were waiting. So our room was ready, and had been ready. Great service.

Our room was great, I loved the modern design, and it seemed far bigger in size than most hotel rooms. The bellhop came with our bags (after we called for them, since they weren't in the room as promised), and was very courteous, got us ice, and overall provided the best service we'd see all weekend.

We had breakfast at Miel this morning, I'll review that in a separate entry. Overall, I don't think we'd come back to the Intercontinental. There are too many other options for hotels in the city, and places we frequent where the service is FAR superior. Perhaps they just need to work out the kinks, so maybe we'll try again in a few months, after all the half-assed employees get bored and leave.

11/11/07 | Link | Rating: 3.0
11. Liz B.
Stayed at the InterContinental Boston over Memorial Day Weekend. Train from NYC brought us into South Station at 11:30 so we were by the hotel at 11:45. The line for check in was 15 people deep, only 2 people working the front desk and other hotel staff standing around the lobby or attempting to "help" make the line go quicker. We weren't expecting to be immediately placed in a room since check-in time is 3pm, but we also weren't expecting too long of a wait for a room. The lady behind the desk ("Evan" her nametag read) seemed to be experiencing first day incompetency. It took her nearly 5 minutes to print up our incidental room charges receipt. She informed us there would be a wait for the room and they would call us on our cell phone once the room was ready. It was time for lunch so we didn't mind. They held our luggage and we walked for a few minutes to grab some lunch closer to Quincy Market. Around 2:30, we thought it'd be best to make our way back to the hotel, thinking that surely after 2.5 hours they would have a room available - - especially since it was closer to the real check-in time. Upon arriving at the hotel, there was yet another line, about 10 people deep this time. Luckily "Evan" wasn't available to help us get into our room but someone else was who didn't have a name tag on. Now I know why: ATTITUDE! This girl needs to not be working in a customer service industry. She immediately had an attitude, was not at all welcoming, and made the entire check-in experience awful. Anyone who doesn't have a pleasant demeanor about them seriously should not be working the front desk of a major hotel like this. No-Name Attitude Girl gave us a room, but informed us the key card making system had been down for "hours." When I informed her how ridiculous this was that they were a 4.5 star hotel and that I had never experienced a wait of 2.5 hours for a room she said very snippily "You mean you could never check in earlier than the actual check in time for a hotel?" I responded "Actually I've ALWAYS been able to check in earlier than the regular check-in time, especially at 4.5 star hotels and especially if I check in over 3 hours before the designated check in time." She stared at me blankly like I was talking another language.

Room key making system wasn't up for several more hours so upon arriving back at the hotel at midnight, I had to then go to the front desk and get a room key. Fantastic.

I'm convinced that No-Name Attitude girl gave me a room facing the building next door (which happens to be an office building). It was the worst view I've ever had at such a "high quality" hotel. The room itself claimed there were "double beds" and the beds were maybe 5 inches wider than a twin size bed. Fantastic again.

Beds were hard, pillows were fine though.

Bathroom was fine, though the door never remained open and would constantly close on its' own - - annoying when you're trying to have a conversation with people sitting in the room.

The location of this hotel is OK. It's a quick walk over to Quincy Market and the North End, but I don't think I'd stay here again because at the end of a long day, it's nice to be back at the hotel a lot quicker. It is super close to the South Station and that was a major plus - no need to pay for a cab.

Honestly, I wouldn't stay here if I had a free stay. The attitude of the hotel staff turned me off so much I doubt I'd stay at any InterContinental hotel. I stayed here only because my normal hotel (Omni Parker) was fully booked. I'd rather pay an extra few dollars and stick with the Fairmont Battery Wharf.

31/05/11 | Link | Rating: 2.0
12. Brendan W.
I booked this hotel because it was supposed to be nice, and it's pretty close to the airport. Flying with my wife and kids from the west coast, we wanted an easy end to the long day of travel. This seemed ideal. Plush, close to the airport. We had a pre-paid reservation.

We appeared at the front desk, exhausted. "We have had a problem with our computers today. We don't have a room for you."


"We did find you a room about a 40 minute drive from here." Much handwaving about computers. (I suspect they got a lot last-minute people, looked at my reservation, saw that I had gotten a good deal, and decided to roll the dice and sell the room to someone who they could charge more.)

An hour later, they had made the arrangements, supposedly. "Go to the Holiday Inn Select, we'll fax them and let them know you are coming."

We showed up at the Holiday Inn Select in some nasty little suburb way north of downtown Boston. No fax. Fortunately, I had asked for a copy of the note they were going to send. So we checked in, and finally got to bed, 1:30am, with my two small kids.

Thanks, Intercontinental Boston!

They promised to have the general manager send me a note of apology and an offer to let us stay for free in one of their suites sometime in the future. I haven't heard a peep from them.

Thanks, Intercontinental Boston!

10/08/09 | Link | Rating: 1.0
13. Eang K.
Not a place for the average Jane and Joe to unwind. This hotel has its priority set on its business guests. The decor and lighting were as expected; not impressive but quality (you know, dim lighting at its entrance, marble floor, spacious with the bar occupying the opposite end of the rectangle). For its star rating, I would say it was generously rated. Parking is $39 a night. You find it in the garage, but they will park it for you when you return with it. It is in the Financial District therefore any decent, affordable eateries are not within walking distance. I would suggest taking a walk to the South Train Station if you would prefer not to dine within the hotel. However, I gave the Intercontinental dining a try. For dinner, I ordered the Pan Tumaca Steak Sandwhich. I waited at the bar for 30 minutes before the food arrived. It was busy, I guess. The portions are small and the burger was charred, dry and overcooked. The meat had a foul smell to it. My Pan Tumaca (2 inches across and 4 inches in length), served in 3 pieces included bland marinated steak meat with a slice of tomato in bread. It tasted as it appeared. The meal included fries (imagine a 4 ounce box of fries scattered in a plastic container). The total for this below-restaurant standard dining arrived in the mid 20's. Be prepared and take a few bottles of water with you or be prepared to pay $5 and up for a few sips of water. None of the channels on the TV for both rooms I was in were clear (I switched). The hotel is clean, and I will give it that. I gave room service a try the following morning and ordered French Toast (listed as $14) and a glass of milk. The bill: $28 (before gratuity at 18%). Room service arrived in 15 to 20 minutes. The man insisted on bringing in the French Toast personally, and awkwardly stood at my bedside awaiting tip. The toast (2) included a small bowl of jam, syrup, a glass of water and a stick of butter. The French Toast turned out better than what was ordered at the Rumba Bar, but that's not saying much as it is French Toast. The staff is either slow to respond or understaffed because sometimes a call to Guest Services would have you waiting on the line for 5 minutes, each time (you will have to call 15 minutes in advance for your car before they have it waiting in the garage for you). The staff at Guest Services is professional but machine-like professional. If you value being treated like an important customer at this hotel, look the part. Contrary to InterContinental's list of amenities, the wi-fi/internet is not free. $15 per 24 hours (limit one internet-enabled device per charge). I love the separate raised tub/glass-encased shower. The mini-bar is not an amenity. Certainly, it is convenient, but merely touching an item in that mini-fridge would ring up in your bill without warning. Imagine the unknowing and curious traveler with little time to glance at his or her bill. The price you pay for what is in the mini-bar, you could buy each item 7 to 10 times somewhere else. The bedding: pillow top mattress, a comforter, a few down pillows with minimal level of firmness. The shampoo and soap bar have the odor of Olive Oil, beware. Three unique features: the sliding windows above the headboard (with a view into the restroom) for the King size bedroom, in-wall back-lighting and the reading light on each side of the bed. Nothing else, really. No special amenities. Like one user said, you could wait for the half-assed employees to get bored and leave, or they do have some kinks to work-out in terms of customer service/speed.

05/06/09 | Link | Rating: 2.0
14. Dawn N.
We had a great stay here on a weekend getaway to Boston.  Very easy to get here from the airport via the Silver Line.  Boston as a whole is an easy walk (Boston Common, Fanueil Hall), a leisurely if slightly longer stroll (Back Bay), or a quick subway ride (Harvard Square) away.

I booked the room via Hotwire at a fairly significant discount off the rate being given on the Intercontinental website.  Even so, I did not feel that we were given any sort of lesser treatment.  In fact, I was very pleased with our room, which was a corner room on the 11th floor looking toward the city.  The floor to ceiling windows on 2 of the 4 walls in the bedroom area gave the room a very airy feel and also provided some nice views.  

I loved the bathroom, particularly the deep soaking tub.  Bathrobes were also provided, which were a nice bonus.  Room also featured an iPod docking station in the clock radio (which also featured "nature sounds" for those of you who need a bit of white noise to sleep).  We used the gym several times during our stay and were pleased with the atmosphere, number of machines, amenities (ample towels, fruit, water, etc.), and cleanliness.  Overall, I would definitely recommend this hotel to others.

14/06/10 | Link | Rating: 4.0
15. Eric W.
Good spot. Everything is still in its like-new condition. Rooms are modern and our Harbor King had a really nice bathroom with shower and soaking tub. Great location with an easy walk to Faneuil Hall, North End and South Boston. Running a great deal on discounted rooms with advance booking, which we used to save at least $100.

Parking and internet come with fees totaling $55. Mini bar had a totally curdled and separated glass of milk in it which was the only knock against the place. It was pretty gross, but nothing that would prevent a future stay.

Nice place, great location for Aquarium and Children's Museum as well.

04/05/08 | Link | Rating: 4.0
16. Kristine F.
Great location and I love IHG hotels.  Bathroom had a large tub separate from the shower and sliding window between bathroom and sleeping area, view was great.  Only slight down side was the price for valet parking.

02/11/11 | Link | Rating: 3.0
17. erica c.
Modern, fabulous, sleek and cool. This is a very fabulous intercontinental. The service is so-so and with any new establishment, it may take them some time to get their act together...but overall it is quite the experience.

21/12/06 | Link | Rating: 4.0
18. Linnea B.
4 or 5 stars? This place was great overall! You won't go wrong with this hotel.  Close to the Waterfront, Faneuil Hall and the North End, the location is desirable and convenient to freeways as well if you are driving.  Also close, but not too close to the airport!

On the plus side - decor and amenities are great, service is good and prompt too!  The rooms are very nice with a luxurious bathroom with tub and separate glassed in shower, plus in the room, a wide screen   plasma TV and extra wide desk - great for the business traveler.  On the minus side, parking is expensive - though not out of line in a city like this one, and there is a charge for internet access.  

Good restaurant and bar on premises.  On Friday and Saturday anyway the bar is great - fabulous vodka martinis and single malt scotch (my boyfriend's drink of choice) - though on Sunday the difference in bartender was noticibly off - not up to the previous quality.  in mixed drinks and lacking in availability, (or even knowledge) of specific brands of of liquor.

Extras are expensive...Internet access costs $14.95 per day!!  Parking is $39 per day if you have a car as of 2007.  

01/08/07 | Link | Rating: 5.0
19. Cava C.
This is a halfer review, I need to start packing, leaving tomorrow. I love the location of the hotel and if your staying here during halloween this is the place to be. We searched halloween for Boston and the Intercontinental had top reviews. I also love that everything is at a touch of a button. I love the reading light that is bendy, the night stand light and the recessed lighting in the headboard. I also love the on and off button for the hallway lamp. So did anyone see the Oprah show with the pot pies from cape cod, well I went. This is how great the hotel is... they came to our room picked up the pie warmed it and brought it back on a tray with to forks napkins and 2 plate!. We had to sign something because we were bringing outside food in, but no biggy.

01/11/10 | Link | Rating: 5.0
20. M J.
Beware the Front Desk Staff and Manager. Incompetent? Possibly. Haughty? Oh yes. I made a reservation and intended to pay for my parents anniversay stay, only to be thoroughly hassled via phone by the Manager after they deleted my credit card info (left at time of reservation) and replaced it with the card my parents put down for incidentals.  Even the corporate office was unhelpful. Ridiculous red tape, and atrocious customer "service" on this one issue.

Why the difficulty?

02/04/07 | Link | Rating: 3.0
21. Amanda L.
I've come to the realization that I don't do fancy.

My company's holiday party was being held here so who was I to say no to free food and booze? Exactly.  The location is practically perfect, about a 5 minute walk from South Station.  The lobby is very pretty, lots of dark woods and nice decorations.  The ballrooms were pretty nice.

So the waiters (all 8000 of them) came out of their little rooms in some kind of weird flight pattern.  There were like three waiters to every table, and it was almost like they were assigned to certain people in that table.  They were all very stiff, and looked like a deer in headlights when you complimented them or said something conversational to them.  I wasn't a big fan of it all, it was way to uppity for me.  At one point one of the waiters came and wiped the crumbs off of the table.  And if you left the seat, they would come over and fold your napkin for you.  And when they were serving the bread, it had to be placed right side up on the plate or else!  o_O It was too much for me.

The food was simply amazing.  We started off with a creamy pumpkin soup with a filo crust on top.  It was very rich but so yummy! Then the main course was filet mignon with asparagus and some fancy tater tot.  It was excellent, even though I had never eaten something that red before in my life, I was a little nervous, but it was very very tasty.  For dessert we had this yummy chocolate fudge cake thing.  I love chocolate so it was amazing. Now I don't know if this meal was the hotel's decision or my company's, but the entire meal was way too heavy.  Everything was very very rich, in some cases, too rich.  The meals didn't balance each other at all, and my tummy hurt after I left.  Also, it sucked if you didn't eat red meat, like one of the girls at my table, or if you were a vegetarian, because that's all we had.  But I don't know if i could blame the hotel for that. We shall never know

The bars (there was like one at every corner) were nice, not fancy stuff, even though the prices were $7.00 for a bear and $10.00 for wine and mixed drinks (thank you complimentary drink coupons!) however they did not skimp on the alcohol which isn't necessarily a good thing.  They put too much vodka in my cosmo and barely any cranberry juice. I could only take one sip of my margarita for fear i would make a fool of myself there was so much tequila.  

This is turning into a very long review but i must add one more thing....their bathrooms, are AMAZING.  There are actual wood doors and little rooms instead of stalls.  I was awed.

But all in all, I liked it, but i didn't like it.  Formal dining is not for me, give me a burger, a beer and a bar with loud people and the Red Sox on and I'm happy. But that doesn't mean the place isn't amazing.  I'm just glad I got to go for free =)

07/12/07 | Link | Rating: 4.0
22. William L.
This is a four-star hotel. (Make that four Yelp stars!) I was impressed with the modern decor and the amenities.

I stayed in a Deluxe room (two double beds). It had everything you could want: plasma TV (but strangely, no HD programming yet), comfortable beds dressed with fine linens, even a mood light on the panel above the nighttable. The resplendent bathroom features separate tub and shower (and a scale that told me I had gained six pounds on my trip). The view from my eighth-floor room included the Children's Museum across the wharf. My roommate, a first-year lawyer with discriminating tastes, called our room "the nicest I've ever stayed in."

I sampled just one of the hotel's amenities: the fitness center. It is clean and equipped with the latest and greatest in cardio and Nautilus machines. I liked the large stretching/yoga area, replete with body balls. The fitness center's best asset is its location: it is on the second floor and overlooks Atlantic Ave. I would spin for twenty minutes just for people watching.

My only quibble with this hotel is the checkout procedure. It isn't automated, so I had to wait in line on a Sunday morning for a few minutes.

I found out about this place because of a deal on Travelzoo. Amazingly, it was $160 off the regular rate. Miraculously, the rate applied - and rooms were available - the weekend of Harvard and MIT's commencements and reunions. The hotel seemed rather empty each time I walked through it during my stay, so I suppose the cat isn't out of the bag yet on this gem.

If you want to be in the middle of the action on Boston's renascent waterfront, you owe it to yourself to stay in the InterContinental.

21/06/07 | Link | Rating: 4.0
23. Jack S.
What a surprise!
I don't care for Boston, still don't, but if I ever have to go back, this is the place to stay.
The rooms were OFS, elegant, refined and comfortable.
Everything worked -perfectly.
The staff was professional. Good location.
Only drawbacks were the construction outside and the lack of choices for eating and drinking in the hotel.

25/12/08 | Link | Rating: 4.0
24. Jennifer G.
Where to start...
So my boyfriend planned a long weekend for us to Boston August 2009, with the agenda to propose. He booked the Intercontinental and used the help of the Concierge, Mark, to help him create a weekend itinerary and suggestions for where to propose. We were upgraded to a suite with a spectacular water view, and received champagne, chocolates, and strawberries delivered to our room after we returned from our dinner where we got engaged. Mark also sent us a nice personalized note congratulating us. It was a fantastic weekend and the hotel location, room, and service were top-notch. I would definitely recommend staying at this hotel.

20/05/10 | Link | Rating: 5.0
25. Shannon G.

I am absolutely disgusted with the slanderous reviews from Andrew B. Allow me to ask you a few questions: Have you filed a police report? If so, let it be and allow law enforcement agencies to handle the situation. If you were in Boston for business, maybe you should have been using your "$12K" laptop? Why not use the safe should you be leaving for a night on the town? Do you not have anything better to do than to post bogus reviews?

I have had the PLEASURE of staying at the Intercontinental Hotel both for business and for personal. I would rank this hotel one of top hotels in the city.  

The ambiance is quite relaxing. The staff there is more than accomodating! And the location is fabulous.

I would suggest this hotel to ANYONE looking for a marvelous experience.

Please don't be mislead by the ignorance of others that have nothing better to do than try to ruin other's reputation.

10/10/09 | Link | Rating: 5.0
26. Kerry H.
Once of the nicest and best hotels in Boston. The rooms are all huge with separate tubs and glass enclosed showers in the bathrooms. Beautiful lobby with several bars, all with great service, great drinks and great food. In the summertime, there is a huge outdoor patio that overlooks the water - perfect place to relax with a cocktail. As for location, the hotel is as close as you can get to South Station (Amtrak/commuter rail) and walking distance to the Seaport, Faneuil Hall/Quincy Market, Financial District, Downtown Crossing and North End. Across the street from red line T and walking distance to both blue and green lines. I used live in Boston and loved coming here for food and drinks, now it is my favorite place to stay when i come back to visit. Worth the price, but also look out for weekend deals, as they often come up for this hotel.

22/03/11 | Link | Rating: 4.0
27. O D.
Overall, a nice place to stay while in Boston. This hotel contains good facilities and service.

23/04/12 | Link | Rating: 4.0
28. Flora B.
I am here to corroborate comrade Yelper Karen T's review of this hotel. Unfortunately, what she says is true. My friend had his laptop stolen from his room. Prospective travelers to the Intercontinental Hotel in Boston, BEWARE... put your things in a safe.

06/10/09 | Link | Rating: 1.0
29. Karen T.
I was here for 3 months working on a project. Of the approximately 10 people in my immediate office, 4 of them had STUFF STOLEN including a laptop worth over $6000. The hotel claimed they were not responsible. Stay at your own risk.

25/09/09 | Link | Rating: 1.0
30. Brian B.
Our hotel room was gorgeous! It had an ample bathroom with separate tub and shower, plenty of water pressure, and a decent view of the waterfront. The bed was very comfortable, and there was plenty of storage for our stuff. The minibar was pretty outrageously priced ($12 for 2oz of vodka) - but that's becoming the norm. The room was spotlessly clean. The front desk and concierge were very pleasant; doormen and bellhop very efficient.

There are two restaurants on-site - a French-themed restaurant and a sushi place. There is also a decent sized bar that was hopping every night we were there... both were very good. There are board games in the lobby which was a nice touch.

The fire alarm did go off once during our stay (at about 10AM). The automated voice system advised us of the alarm, but did not instruct us to evacuate. A non-automated voice gave us an update a couple minutes later and an all-clear about 5-10 minutes after that. Never had to leave the room.

14/09/10 | Link | Rating: 4.0
31. Jeddy L.
Great experience at this Intercontinental. Staff was exceedingly polite and late night room service is a plus.

Pros: Spacious, luxurious rooms along with a roomy bathroom; separate tub and shower is a nice touch. Tried room service and the Japanese restaurant on premises and food was decent, though pricey. Convenient location about two blocks north from South Station, or if you are coming from Logan, about four blocks from the water taxi landing.

Cons: No separate Ambassador Club check-in desk to bypass the long line at the counter (hotel was hosting a conference during our visit).

25/05/09 | Link | Rating: 4.0
32. Colleen B.
Mission: A night away in Boston with the hubby in a 4 star hotel with a pool

Mission Accomplished. (with the help of Hotwire) an Intercontinental Hotel stay for under $200.

The rooms were definitely sexy and spacious. We loved the ultra modern lighting--including the lighting in the slats on the wall behind the bed which we discovered when we were initially checking the room out. There was a chaise couch at the end of the bed that I couldn't seem to pull myself out of! The bathroom set up with the sliding frosted glass panels separating the bedroom were a little odd.

Beds were super comfy, our only complaint was the pillows were too squishy. Also, not enough towels and lack of a bath mat. Room service for breakfast was pricey, but some tasty generous portions arrived on a table....waaay swanky! TV checkout was busted, but all the staff was super friendly.

The heated pool had an instant calming effect complete with chillaxin' music and a beautiful view of the Boston city skyline. Just kinda wished the street-level window were frosted so that people sitting in traffic outside weren't able to see in.

One note....when we checked in we had two encounters with some Celtics game revelers with open containers. Also, at about 3AM there were some late night revelers outside the room. Thankfully the staff was quick to respond.

14/03/09 | Link | Rating: 4.0
33. Chris L.
This hotel is absolutely gorgeous.  We stayed here on a business/pleasure trip for a weekend in February (It was so cold!).  

1)  Decor - the lobby, wall decor behind the check-in counter, waiting area lounge, and bar were absolutely gorgeous and modern.  It was all really chic and simple that gave it a modern zen-type feel.  It wasn't too bright or floral like most hotel lobbys.  Very simple and elegant.

2)  Service - IMPECCABLE.  Everyone addresses the clients as sir or madame (as in most of Boston - but still).  There were always people to hail you a taxi, or a particular taxi if you had a firm coupon to the airport.  The concierge was knowledgeable in recommending restaurants to try at 10 p.m. at night (we flew in late from CA).  However, the cabbie was more knowledgeable and we ended up eating at Giacomo's at the North End - EXCELLENT PASTA.  

3)  Our room - STUNNING.  It went along with the whole zen feel - the bed had Egyptian cotton sheets that I rubbed my toes on all night (I am not a weirdo).  We had a very large silver plasma and at the foot of the bed was a nice ottoman where we put our suitcases.  At the headrest of the bed was a window opening that opened up to the bathroom (or the bathtub).  The bathroom had the higher-scale amenities you find at the Bellagio in Vegas (i.e. Qtip packets, sowing kit, cotton swabs, etc.).  The shower was clear glass and we had our own terrycloth bathrobes.  Unfortunately, I didn't bring any bubble bath and the hotel didn't have or sell any either.    

4)  Location - It is a short walk away from the I.M. Pei towers and South Station.  It is one block from the financial district.  It's a great location that is a close taxi ride from everything.  I think the new museum is walking distance, but we didn't go there.  On top of the hotel are very, very expensive condos.  

Overall, I would love to stay here again.  This hotel has raised the bar for me and has made me a bit pickier.

20/03/07 | Link | Rating: 5.0
34. Tracy H.
I simply cannot say enough wonderful things about this place. It's the only time I ever felt actual sadness when checking out of a hotel. It was by far more comfortable than my own home that I've worked years at to make so.

The bathroom was perfectly appointed down to every small detail. The huge deep tub, the elegant fixtures, the perfect ergonomically positioned little cubbies in the vanity for your stuff & junk...anyway this place is, how do you say? The shit.

And wanna know the best part? The most exciting thing ever that makes me feel happy in my no-no place? We Pricelined the sonofabitch and did the "name your own price" dealio so we got it for $110 per night (regular room rate is $350 and worth every penny at that) !!!

Oh I recommend.

25/09/08 | Link | Rating: 5.0
35. Eric K.
Booked a long Presidents Day weekend through Priceline via "name your price" and got the Intercontinental at a great price.

Hotel was as you would expect from an Intercontinental. Great location, well appointed and luxurious room (bathroom was fantastic in particular), all the staff were very polite and courteous.

We stopped off in the bar for a quick drink after going out to dinner one evening as it was really buzzing - they had a singer / band that really reminded me of the wedding singer at the end of the Hangover movie! Great lychee martini as well (although too strong for my g/f!).

Great hotel.

21/02/11 | Link | Rating: 4.0
36. Theresa T.
What I LOVED about that Boston InterCon. was it's brand spankin' new! Everything is crispy and hardly touched, a shiny new penny to say the least. Rooms are extra large at this space and the bathroom....oh, I could have slept in the bathroom. Well, at least in the giant bathtub across from the shower, next to the sliding windows which I could see my flat screen TV from.

If you've ever stayed at an InterCon. before you probably liked it because of the overflowing amenities, friendly staff, and swanky hotel-bar. Each InterCon. locale will offer you consistency and luxury, and you are expected to pay for it (about 3 times over). The rooms will be spacious and you will receive whatever you want. Room service, cocktails, music, laundry service, concierge services, anything really.

I have this tip that everyone knows about, but ever forgets to USE! so USE IT! Priceline peeps, come on!! Start low like the Ads say and go for it! Our rooms were like $150 and when I checked the website they wanted $400 for the same room! Go bargain for your price instead of settling on a fixed one.....it's the "cool" thing to do!

11/08/08 | Link | Rating: 4.0
37. Penny S.
They evacuated everyone in the hotel at 1:30 AM. We stayed out in the lawn for a good two hours, until we were told to go to a neighbor hotel five blocks away. All of us ended up sleeping on the floor of the ballroom at the Boston Harbor instead. We were finally let back into the hotel at 9:30 AM.

An electric problem? OK, I understand... But what's worse, we were evacuated AGAIN the next morning, this time slightly at a more accommodating hour.. at 7AM. Granted this evacuation was only 20 minutes, the hotel repeated the same mistake twice. From what a neighbor guest told me, this was nothing new... it had happened when she had stayed with them a month ago.

They gave us the first night (the night my family slept cold and crunched up on the ballroom floor) for free and offered to send us a coupon for a complimentary night at the hotel (for the second time the alarm went off). But this does NOT make up for the lost time and fatigue my family and I dealt with during our trip to Boston.

InterContinental, I am paying $500 a night for comfort and luxury, not for eight hour long, not to mention two days in a row, evacuations caused by your circuit problems.

24/08/10 | Link | Rating: 1.0
38. Sarina H.
I really can't express how grateful I am for Sasha and her team at the InterContinental Boston.  After learning of the closing of Great Bay, we had about 2 months to look for a new ceremony site location for our wedding.  After taking a tour of the hotel, I knew it was perfect.  It was modern, sexy with a splash of Asian flair that screamed "us".  The InterContinental went above and beyond to make sure we had a picture perfect wedding.  Sasha checked in with me on every aspect of the day including our arrangements.  They even threw in a free junior suite for us valuing at least 3k a night for 2 days.  When we arrived back at our suite after the reception, there were champagne & chocolate covered strawberries waiting for us.  I really didn't expect such treatment from a hotel because we weren't spending a lot of money there as our reception was off site!  Sasha even offered to return our rentals to the florist for us knowing that we had a short amount of time to do it.  I can't recommend them enough!

Unfortunately, since our wedding Sasha has been transferred over to the NY office -- such a great loss for Boston!

20/07/10 | Link | Rating: 5.0
39. Jen J.
3 stars for the restaurants:
I've never stayed in their rooms but have eaten at all three restaurants.  Waitstaff are always friendly and professional.  However, service can be slow at times.  This is a popular spot for late night, but I'm not usually craving for anything on their menu.  I think Miel is the only one open for late night dining, but  once we asked if we could order off the Rumba bar menu and they let us do that.  The outside patio is really cool and reminds me of Miami.  Too bad we can only take advantage of it during the summer months.

4 stars for ballroom event and catering:
I recently went to a reception dinner event in one of the ballrooms.  The food was AMAZING.  I could not resist any of the passed hor d'oeuvres...shimp salad on a plaintain chip, jumbo scallops with maybe a pesto sauce, crab cakes, beef wellington, seared tuna and then there was the seafood bar with raw oysters and shrimp cocktail with the biggest shrimps ever!  OMG, I seriously thought I was in food heaven!  By the time we got seated for dinner I was so stuffed, but I was able to squeeze in my beef tenderloin entree..uhm, and the dessert, too.  Presentation and taste was all there.  

I also noticed the event coordinator checking in with the host several times to make sure everything was on schedule and running OK.  The bathrooms are also amazing...it was like a never ending hallway of full length door private stalls.  I can't imagine anyone ever having to wait in line.  I will admit that some of the credit goes to the host for selecting such a wonderful menu; I would not be surprised if it broke the bank.  lol.  If I ever had to do an event without a budget, I would definitely consider this hotel!

27/09/08 | Link | Rating: 3.0
40. James S.
I booked online through Hotwire because my normal chain was booked fully and I hate to bump people for no reason. After booking I read all the reviews everywhere as we were taking a weekend in Boston to celebrate my wife's birthday and our upcoming anniversary and I wanted to know what to expect in the hotel and surrounding area. Some reviews made mention of bookings not being honored so I was worried and called ahead, no problem, they had the reservation. Asked for a king bed, and was told "arrive early" so I was again concerned. But, on arrival they had the request noted in the system, asked if the standard king was fine, and gave us a city-view on the 11th floor.

The room was beautiful, well appointed with modern luxury touches. The bedside lighting is sophisticated and adjustable - three types of bedside lights. The first are standard table lamps, the second are led spotlights on flexible arms, and the third is a dim lighting in the headboard side panels to either side of the sliding windows between the soaking tub and the room. Additionally there are switches on both sides of the bed to turn on the hall light and not trip over something in the middle of the night. The bed was exceptionally comfortable, with four pillows plus a longer body pillow with nice cover.

The bathroom is well done, marble, granite, tile, wood, ceramic and chrome fixtures, and lots of shelves. There are good photos on this and some of the travel sites. But, beautiful, well done bathrooms.

The room had a chaise at the foot of the bed, a nice chair and ottoman, dedicated office space in the room I was in (it said King Deluxe on the check in slip, but the room map on the door made some rooms look smaller, and the Deluxe was supposed to be the smallest I thought). I can't find a great room layout on any of the sites. Other furnishings were dark wood night tables and dresser/TV console, and desk. There were adequate plug-ins where needed. A nice touch was the iPhone/iPod compatible clock radio - we plugged one in and had our own music in the room.

I was ecstatic because of the rate I paid on Hotwire, and the hotel service backed it up. We tried two of the hotel restaurants, to be reviewed separately, Miel and Sushi-Teq, and had great service in each. The restaurant manager for Miel stopped and had a nice conversation when we engaged with him. Talked about the food, chefs, and local area with us.

17/01/10 | Link | Rating: 5.0
41. Adam F.
Very mediocre experience. The property itself is impressive, the rooms are quite nice, but the food and service left much to be desired.

We ate lunch at the lobby bar, and the food was overpriced and not very good. One of the dishes we ordered was extremely spicy, to the point where it was impossible to eat, and this was not indicated at all on the menu or by the server. When we complained about this, the server did not seem to care. We spoke to the manager about our poor experience, and he did not seem to care either.

We also ordered room service, and the quality of food was not very good.

However, the worst part of this hotel is the front desk staff. They lack common courtesies that are necessary for a hotel of this caliber. When we checked in, the front desk agent failed to address me by my last name, ask how my trip was, or provide any information about the hotel. When I was going to check out, there were clearly two lines at the front desk for two different agents. When it was my turn, the agent rudely told me that the man in the other line was first, after already assisting several people in my line. It was quite embarrassing, actually. A guest should NEVER be spoken to or treated that way. What a terrible way to end my stay.

To sum it up: I will never be returning to this hotel. The only reason I gave this property "Three Stars" is because the physical property is nice. This hotel is overpriced, and failed to deliver the "Four Diamond" rating posted on the lobby wall.

23/04/11 | Link | Rating: 3.0
42. Andrew S.
10 minutes away from most destinations in Boston, next to the Financial Section if you have to work... Got the Hotwire deal for 110 (Deluxe Double) a night with 3 other friends.

The only downside is that, I didn't exactly see a 4.5 star service... It could have been that they know that I didn't pay the 1,100 bucks or so (Listed as maximum peak rate on the back of the door for the room), but I'm not sure what kind of other perks they could throw in to make that price remotely worth it.

Good things:
-Room was nicely appointed
-Service was nice.
-Parking was $39 a night.
-Gym has assorted weight machines (Didn't spot any free weights), about 15-20 cardio machines, and yes the pool
-A developer is building another high rise on the south side of the building, but the windows are rather noise proof so don't expect to have it ruin your early mornings.
-Their restaurant suggestions are mostly spot on

Bad Things:
-Little in the way of security
  - Rumbar/Restaurant/Random People goers could basically grab the elevator up to the hotel floors
-Little in the way of perks
-Cleaning staff extremely slow
  -We left at 10:00am, saw the cleaning lady two doors down... Came back at 2pm and she was still cleaning our room. (No... we're not that drity).

23/03/09 | Link | Rating: 4.0
43. Rachel H.
We had a lovely stay; the rooms are fantastic with lots of space, and as mentioned already several times here, the bathrooms are creative and wonderful.

The one problem I had with this hotel was the in-room breakfast option.
(you hang the order on the doorknob at night) Though it was decent food, it was certainly not the extraordinary experience the $38 tab (for one person!) would lead you to believe. Eggs, toast, tea, etc. Ordinary breakfast foods that are low cost to produce, and most hotels would charge $12-20 for the same exact service.  The intercontinental is not "most" hotels, though.

06/04/09 | Link | Rating: 4.0
44. Hillary B.
I just got home from my second stay at the Intercontinental and have to say, I love this place.  Whenever I travel to Boston in the future I want to stay here.  
I love the luxurious lobby and how its almost never crowded. I never have to wait for an elevator.

I love the beautiful bathrooms, I could live in one I think.  Last night I got to watch Friends on the TV while soaking in a hot bath (thanks to the window between the bedroom and the bathroom).  The bathroom window might be weird for those staying with say-extended family.  I was traveling with just my husband though, so it wasn't a problem for me.

Also the closet has lights in it that turn on when you open the doors--very convenient.

We ordered some late night room service after we got home from our event, and it hit the spot.  They even wheeled it in on a table-that was convenient.  It was pricey, but the same cost as a Marriot.

The only slight issue I have is that sometimes its hard to figure out the lighting system...the switches are in weird places, they have weird dimming settings....maybe next visit I'll master it.  

I haven't been to the pool yet, I forgot my suit--but--next time!

05/12/09 | Link | Rating: 5.0
45. Dave K.
+ Room and amenities are fantastic. beautiful and clean.
+ Deluxe King w/ water view is worth the extra $$. View is amazing.
+ Great location, close to a lot of action.
~ During the first night of our stay unfortunately at 6:20am there was a fire alarm. But was handled excellently by the hotel and staff. Cause and status were identified and resolved within a few minutes.
- We ordered pizza from the late night menu (room service), there was only cheese or chicken pizza available (they had run out of peperoni). So we ordered 2 cheese. Along with 3 cans of coke and a bottle of water the bill came to ~$70 (not bad for room service at a fairly high end hotel). However the pizza was clearly a budget mccain frozen microwave cheese pizza WTH! so gross, extremely disappointing.

05/01/13 | Link | Rating: 4.0
46. Patrick O.
So I'm going with 3 on this place.

The decor was flat out beautiful and my room was hands down awesome, all glass shower, super comfy king size bed, oversize tub (which I didn't use) and 8 dollar beers in the mini fridge.

The location is pretty good (about a block from the South Station) so getting around the city is pretty easy if you are only on your chevrolegs for your stay.

I'm taking 2 stars off because although Hotwire gave me the room for 99 bucks a night the hotel still pre-authorized my card for over 700 bucks.

Really?? 700 bucks...c'mon now, I understand maybe a couple hundred but this was flat out absurd. Luckily, I had some spare cash in hand because of the holiday season but if you plan on staying here, best to have your credit card fully paid off to off set this little speed bump.

03/01/10 | Link | Rating: 3.0
47. Aaron B.
fantastic hotel, a gem for IHG. Everything was new and spotless. An easy walk to all sides of the city

26/10/11 | Link | Rating: 5.0
48. Josh C.
For what I expected to be an excellent quality hotel, I was very disappointed. I stayed for 4 days in May during a conference and the overall service level was what I would expect for a Holiday Inn or something closer to $100 a night, not a top rated hotel. They lost my car in valet and the restaurant service was painfully slow, as were the front desk clerks. I travel close to 100k miles a year and stay 40+ nights in hotels, this one fell in the bottom 25%. I'd recommend the Liberty or W if you're staying in Boston.

12/07/12 | Link | Rating: 2.0
49. P J.
A gorgeous hotel, with lots of great modern touches, and comfortable furniture. I also enjoyed the Miel restaurant, which I'll review separately.

As other reviewers have mentioned, the beds are dreamy and super comfortable. The rooms have lovely touches, really upscale, and it makes you happy to stay there.

Service is efficient and friendly, if not a little stand-off ish. Thing is, if you ask for help at the concierge, they're more than happy to help book tours, restaurants, etc.

There's an interesting look-through from just over the bath tub into the bedroom - one could watch TV while taking a bath if that interested you, or dive directly from the bath into your bed if that's your game. Makes for a nice open feel to the room.

Be sure to try Hotwire for a rate (search by address and you should narrow it down).

I think as with all hotels, make sure you ask about pricing for room service and other things. Room service is going to be expensive here, but the restaurants are open until 11pm.  Also, we opened our mini fridge but unlike other reviewers did not have any issues with being accidentally charged for anything.  

Only things that you should be aware of:
- internet costs $25 a day or you can pay downstairs to use theirs, at like $15 for 6 minutes.
- its not THAT close to the sites. I felt like we had to walk a bit or take the T to get to places, I might like to be a little closer to things.

01/07/09 | Link | Rating: 4.0
50. Jay S.
Everything about this hotel was superb, from the service, to the room itself, to the brunch buffet.  My only disappointment was that I paid extra for a waterfront room, and there really wasn't much of a water view.  But this doesn't stop me from highly recommending the hotel.  I just won't pay the extra money the next time I'm there.

01/01/12 | Link | Rating: 5.0
51. Jack L.
This is the nicest InterContinental I've ever stayed at; usually this chain is a hit or miss. If cost isn't an option, definitely do this over the 2 Westin hotels in the city, Millenium Bostonian and even the Taj.

06/01/12 | Link | Rating: 4.0
52. Ryan H.
After 8am there is a lot of hall noise from employees.  Kill the walkitalki beeps while I'm trying to sleep!  Food is ok but costs 5x what it's worth.  Close to the office so can't complain I guess.

07/02/13 | Link | Rating: 4.0
53. Raymond L.
I got a really good deal on Priceline.com ...really cheap so I thought I would end up with a crappy room with a shitty view....but fortunately the lady at the check-in counter was nice enough to put us up on a high floor with a city view.  We stayed there for 5 nights and each time, housekeeping did a good job with the room.  The bathroom was spacious (it had a separate tub with a shower head and another shower stall) and the room itself was very roomy with 2 queens, flat screen tv and a nice long desk.  

Although we were only here on vacation, the hotel seems like it caters more to the business crowd.  I somewhat felt out of place with all the businessmen, rich folk, and hipsters crowding the bougie bar in the lobby and the expensive ass restaurants downstairs.

...other than that, this is a great location.  It's on the waterfront and and easy walk away from all the major attractions in Boston.  Even for me I hate walking, but if you're a tourist like I was, this hotel is a great place to start at.  The concierge was also a great help with any questions we had about getting around.

22/08/09 | Link | Rating: 4.0
54. Ms. E.
I needed to get away for a night and booked a room here through Priceline.com . For a discounted rate of $200, I still didn't think the quality of the hotel was worth it.  Upon arriving, i entered the 3000 degree garage to leave my car with valet.  The attendant was very nice, I must say.  I have a few bags plus my laptop that I'm lugging around and not one employee (of the 4 I walked passed) offered to help.  I waited at the front desk for almost 10 mins to check in, all while holding my stuff and listening to another guest complain about extra charges to her bill.  Peter at the front desk was nice although he took the next person before I could gather all my stuff.  Get to my room, first thing I notice is a lingering smell of marijuana.  Odd but whatever.  The room itself is small (even though I was told I was being upgraded to a bigger "City View" room for an extra $25), my view of the city was the Boston Fire Department.  Throughout the night, the sirens would wake me up.  The bed was extremely uncomfortable.  The in-service option on the TV did not work so I had no idea where to find ice, etc.  I tried calling the front desk but after 6-7 rings, I hung up and went looking myself.  The Internet is expensive at $14.95/day and it's extremely spotty.  It would drop off every few minutes.  And $40 for parking is insane!!!!  I almost threw up when I saw that on my bill!!!  The only thing this hotel has going for it is the beautiful bathroom and the location.  Thats it!!  They overcharge you for everything.  That's how they make their money.  It was a nice little getaway but I will not stay here again.  I'll stay at the Westin, where I was going to initially stay at.  Oh well....

14/08/12 | Link | Rating: 2.0
55. Sara S.
Stayed here over the weekend while attending a friend's wedding.

The hotel was huge, which I wasn't expecting.  Room service from Miel was delicious (try the crabcakes!) and immediate (thankfully, as we were running half an hour late).  The bathroom had a shower and a separate tub, which I made my boyfriend wash in, looking like an oversized child, as I took over the awesome shower.  One of the best features of the room was that you could open the sliding windows above the bed to look into the bathroom, which I played with many an inopportune time, much to my boyfriend's chagrin.

The parking situation was slightly annoying, as you had to walk across the lobby to switch elevators to go down to the freezing cold parking garage rather than them bringing your car up for you.  You could, however, call for the car as many times as you wanted during your stay.

I went to BU so this area of Boston wasn't one I would normally visit or stay in, but it was extremely convenient to the wedding location.  I didn't have any problems with the place, and one great thing was that it was newer than a lot of Boston hotels, however, I probably wouldn't stay there again unless the location was again convenient to whatever I was doing.

03/01/09 | Link | Rating: 4.0
56. Vivienne J.
Had a 3 day weekend here in June.

The Good:
Great location - right by water; honey and I walked to everything.
Excellent bathtub in room.
Very clean.
Spa front desk girl, Miel hostesses, bar guys late at night when you run down for a 7-up 'cause your honey is sick - all very helpful and friendly.
Umbrella provided in room closet - nice.
2 satin hangers with no-slip buttons in room closet as well as regular hangers - thoughtful.

The Meh:
Mattress was uncomfortable, but pillows and duvet were great.
Some channels on t.v. were fuzzy.
No programming channel so we could see what was on w/o flipping through every darn channel.
Our room had a lovely view of the roof.
Hotel ATM was not working during our visit.
Everything was pricey, including the 7-up at the bar ($5 for a small bottle).

The Bad:
Wifi is not part of room price, and it costs $6.50 for 15 mins in the "Business Center"
The "Business Center" is a joke.  It's a tiny corner of the gift shop.
Room service price automatically includes an 18% gratuity and $5 delivery charge and MA sales tax, and there's *still* a spot for a tip for the guy that brings the food up!  WTH? Either I'm tipping him or you are, decide.

The Ugly:
The front desk staff...omg...you all seriously need to train you some considerate and professional people that care about your clients.

The guy that checked us in (at midnight after all day flights from the West Coast) thought I was a hooker - no, really.  We were able to laugh it off after walking away from the front desk and it makes for a funny travel story, but...

The lotion they provide in the room is the single worst smelling lotion I have ever had the misfortune to put on my hands.  I washed it back off immediately.  Don't use it.

Would I go back?  Sure, if someone else was paying.  Might find a different hotel on my own dime though.  Oh - and I'd wear a floor length skirt, turtleneck, a string of pearls, and a long coat when I was checking in, too. :P

02/07/09 | Link | Rating: 3.0
57. Lea C.
Easily the most beautiful hotel I have ever stayed in.  I did not want to leave.  From the lobby, to the corridors, to the room itself, the details were impeccable.

This place was sexy, no argument.  This is somewhere you definitely want to go to put you in the mood for your significant other.  The shower was awesome, as was the bathtub (though, I will admit, I am not a fan of clear glass showers, I like my privacy).  Most interesting feature?  The sliding double-doors above the headboard which create a window into the bathroom right above the bathtub.  Is it so that you can watch TV in the tub?  Or so that your SO can watch you in the shower?  You'd have to ask the designer.  My ex at the time used them to sneak into the bathroom while I was showering, so that is a downside if you like your privacy.  

The room was enormous, and the hotel was allegedly built on the site of the Boston Tea Party.  The views were spectacular.  The bed was plush and super comfy, as it should be.  One complaint is the lack of bubble bath for such an incredible bathroom.  There was none available in the building, which seemed odd to me.

Room service was expensive, but it usually is.  The french toast we ordered was literally the best I have ever had.  And of course, Miel on the property is open 24 hours, which is more than genius.  And there's a spa!

The decor seriously affected my mood.  It was so beautiful that I was ecstatic every second of my stay.  I was trying to figure a way to move in.  

The best part is that you can get outstanding discount deals for the InterContinental on Hotels.com , Hotwire, or Priceline, and stay in luxury for a very reasonable price.

I wouldn't recommend anywhere else if you're coming to Boston for a visit.  Treat yourself to the InterContinental at any opportunity.

18/04/09 | Link | Rating: 5.0
58. Michael C.
Outstanding property! Stayed here one night on Priceline in August 2011. Very nice staff. Got a room with two beds and a real wall between the bath and the bedroom. Nice view of the city. Super comfortable beds. Super nice bathroom. Very nice design. Recommended!

18/08/11 | Link | Rating: 5.0
59. Tom G.
Cons: I was looking forward to sleeping in a soft bed and was disappointed. The sheets felt great but the bed was hard. Some people like firm beds but I am not one of them.

I got a massage on my first day but it definitely was not worth the price. I was not able to relax.  I was then looking forward to relaxing in the pool. But it was full of kids splashing and cold. This was not a perfect end to not a perfect massage with a price of $110 for 50 minutes.

The outdoor seating would have been nice but the music was a little loud.  Without the music it would be quit relaxing.

When we arrived we got a nice bottle of champagne, fruit and a nice card.  The service we good, but what I would have expected from a hotel at this level not above expectations.

Pros:  My wife liked the layout of the room and the window between the bedroom and the bath tube was visually interesting and create an interesting flow to the rooms.  Sound does go through open windows though so it is hard to be quiet in the bathroom while your partner sleeps.

Well I was trying to write down pros to the stay but overall I don't have many.  It was what I expected for this level of hotel in some areas and below expectations in others.  The views from the windows were good and having windows on two sided of the room make it spacious.

We were able to bring our dog and they do have a good setup for the dogs.  They have one area in back that is ok for dogs and this works out well.

12/07/10 | Link | Rating: 3.0
60. Vorbosh Z.
Arrived at 11:30 pm for a meeting across the street. The claimed a mechanical emergency. Reservation not honored. Got sent to the Holiday Inn Express an Hour away.

My compensation? - "Free drink at the bar" coupon. Checked Trip Advisor. Not the first time. They like to send people to the Holiday Inn Express.

First time this has happened anywhere. But then this was the first time I had stayed at the InterContinental in Boston.

10/09/09 | Link | Rating: 1.0
61. LuLu M.
Our entire organization and Board members stayed here for 3 days and it was one of the best experiences i have ever had at a hotel! From working with the sales manager, Lisa Goldberg, to work out a contract for group pricing (she was friendly, helpful, quick and always responsive) to the bell hop, Umberto, who on a daily basis said "Good morning" to me (or "don't forget your jacket it's cold outside" or "let me walk you to where you can get coffee in the hotel") - the hotel surpassed all my expectations. Additionally, the rooms were clean, upscale with plenty of space and they added the touch of a welcome card and fresh fruit which was the icing on the cake! I highly recommend the InterContinental as you will never be disappointed!

20/11/11 | Link | Rating: 5.0
62. Michael W.
Great hotel! I have to agree with Corinne that the early morning fire alarm "wake up call" was not cool. Especially when it's the first time in years that my wife and I could have slept in because we didn't have the kids.

The second morning we woke up to cigarette smoke... apparently the people in the room next door didn't know what a none-smoking building was. It instantly turned this nice hotel into a Motel-8 in my mind. It was pretty nasty! We complained to the front desk and left the hotel for an hour, when we returned our room was made up and the smell was gone.

I really liked this hotel, but the thing that I didn't like the was having to pay for wifi. They charge $15 for every 24 hours per device. My wife and I have iphones and lap tops. Seems like most crappy hotels have free wifi, so it's annoying to have to pay for that when you're at a nice place.

All things considered - I'd stay here again, because of the beautiful bathrooms and comfy beds.

11/05/10 | Link | Rating: 4.0
63. Kate B.
This Easter, my family stayed at the InterContinental for one night... and that one night was enough to convince us not to come back.

Some backstory: I lived in Boston for 4 years and have a background of working in events, so I have eaten at Miel and SushiTeq (enjoying both experiences) and have worked with their special events spaces, and was impressed with them.  So before coming to stay, I had a pretty positive impression of the place and was excited to stay there.  

A few of the things that went wrong:

- My mother had booked three water view rooms, two with double beds and one with either a king bed or a double bed, and had asked that they all be on the same floor for our convenience.  When we checked in, we were informed that there were no rooms that met my mother's criteria?  Whaaat?  This is what she had paid for and asked for!  The desk attendant tried to con us into "upgrading to a suite."  Uh, no thanks, if we had wanted a suite, that is what we would have booked.  Although we did eventually wind up with the correct room types (two with double beds, one with a king), they were all on different floors, and all but the king room faced the street.  Which was not only loud, but a very unattractive view - the room I stayed in was right across from the fire department and was positioned on the inner corner of the building, so that we could see into the corridor windows that were kitty-corner to our room.  Not very pleasant.  My mother was given a refund for the extra cost of the water rooms, as she did not receive the type of rooms she had booked, but I found it distasteful that we were not given the rooms we had requested and that the desk clerk used that as a reason to try to upsell us.

- We witnessed some VERY reckless driving by the parking attendants in the valet parking garage.  It was like something out of Ferris Bueller's Day Off.

- We had Easter brunch reservations at Miel (a fantastic experience, by the way - we had a wonderful waiter and the food was to die for) and asked the front desk clerk if we could check out of one room late - we planned to put all the luggage in that room and check out of the others on time.  We got a sigh and a "well, I guess I could give you until 2 o'clock."  Gee, thanks lady.

Long story short, there are way too many luxury hotels in Boston to bother with one that has given us a poor experience.  Intercontinental had better step up its service, because it is not the only game in town.  None of us plan to come back to the Intercontinental to stay, although I still love SushiTeq and Miel.

09/04/13 | Link | Rating: 1.0
64. Jason F.
While expensive, the hotel rooms are very nice. The food and drinks are overpriced and not very good. I was at this hotel for a few days in November attending a conference. The food provided was terrible and made me and an associate sick.

06/11/10 | Link | Rating: 4.0
65. Ryan H.
A little more corporate than I was hoping, but overall the place is solid, clean and spacious.  Our corner suite had huge floor to ceiling windows and a decent panoramic view of the "waterfront".  Valet service was quick and friendly.  The bar downstairs is a busy night spot.  The bathroom was spotless and the bathtub would have been better if it was a jacuzzi.

11/04/12 | Link | Rating: 4.0
66. Beth R.
The InterContinental surroundings & close proximity to some Boston attractions...very good.  The InterContinental valet parking...horrible & way too much confusion when you pull up; can easily be avoided with a proper valet service instead of "bring your car down into the garage & pick it up there as well".  The InterContinental food & accommodations...delicious & worthwhile.  The InterContinental bar area & function rooms...great sizing & impressive.  With all this said, the Seaport, Boston Harbor & Marriott are all awesome hotels in the same area as the InterContinental...if you're looking to stay in this part of town, choose one of them first.

22/03/12 | Link | Rating: 3.0
67. Grace L.
Supermodern, new hotel with a wonderful staff.  I mean, it IS a 5 star hotel. Wonderful location downtown, on the water, and is dog friendly.  

The only downside - can get pricey.

16/06/10 | Link | Rating: 4.0
68. Andrew B.

    A few weeks ago, my laptop was stolen from my hotel room.  It was a $6k machine custom built for my work as a set designer in the film industry--and that's just for the hardware.  The total easily reaches $12k counting the software & data stored on the hard-drive.  Not surprisingly, the hotel denies any liability.  Also unsurprising, until one pursues a civil suit, the insurance company (of which the hotel is a client) acts as the "judge" in determining liabilty--a far cry from an objective decision.
    I am in the middle of pursuing avenues of recourse, legal and otherwise, to secure compensation for this loss.   In addition to joining yelp, this excrutiating experience has inspired me to contact as many consumer advocacy agencies as I can find.  

Prospective travelers:  I urge you at the very least to keep a watchful eye on your valuables if not choose a completely different hotel.  I suggest The Liberty; which is wonderful!!  And in a way better location than the Intercon.

Be Safe!

07/10/09 | Link | Rating: 1.0
69. Susan N.
Oh my gawd, the bathrooms.

Now let me be honest and say I've never stayed at the Intercontinental Boston nor do I have any idea what the rooms are like.  Nor have I eaten at the restaurants here.

But sometimes when I know I ate something that's not sitting well in my stomach and I don't want to deal with the embarassment of the shared 5-stall bathroom, I'll run out and down the block to use the Intercontinental's bathrooms.  Pure heaven.  The decor is absolutely beautiful.  The doors are full length and feet nor head can be seen.  The stalls feel less like stalls and more like personal toilet rooms.  The privacy is the best!  And once you're done with "business", you walk over to the gorgeous sinks, wash up and dry your hands with absolutely exhisite engraved towelettes.  It's so good that I frequently make friends stop in for pee breaks while walking by.  These bathrooms are just too irresistable.

Seriously, if you're in the area and you have "business" to take care of, stop by the Intercontinental.  The staff has never given me funny/dirty looks, I never get asked any questions and the experience is totally free!

05/03/08 | Link | Rating: 5.0
70. She R. A.
One of the best hotel experiences I've ever had.  Checking in was a breeze. I got a great deal through Priceline. Only thing I regret was not extending my stay with Intercontinental in time with Priceline. Intercontinental won't honor the rate you recieved from Priceline for an extra night stay so I ended up having to go to the Reneaisance hotel down the street (Not nearly as nice)

Bed rooms were great and quite large. Bed was comfy. Bathroom had a HUGE tub with a separate shower. There were dividers separating the bathroom from the bedroom and if you opened it up you could watch TV while you soak in the tub.

The one thing that really won me over is that the guy at the front desk totally remembered my name from the night before when I spoke to him about extending my stay.

Will definitely stay here again when I'm back in Beantown.

09/06/10 | Link | Rating: 4.0
71. Shane C.
After traveling from San Francisco, I stayed here for one night before catching the Fast Ferry to Provincetown.  Not a bad experience, but nothing remarkable either.  The hotel is fairly new and the rooms are big with great bathrooms.  The hotel itself is also big, so if you're looking for a quaint Boston experience, this is not the place to stay.  The Intercontinental has more of a mini-Las Vegas vibe (minus the slot machines and waitresses with giant implants).  The location is nice also...on the water with some good views.  Two different restaurants to choose from...one French and one Sushi.  (Please see my next posting to read about my horrible exerience at the French restaurant, Miel.

Overall, I would have given the Intercontinental four stars, but the service was only so-so.  There was only one front desk attendant checking people in on a Saturday afternoon, so I had to wait just a little too long.  I asked the conierge about a restaurant that a friend had recommended.  He turned around, grabbed a map, circled the spot and handed it to me.  I had to actually ask him if he would help me with the directions.  And last, the service at the restaurant, Miel, was awful.  Miel night be independently owned, but it is still a reflection upon the hotel.  Nothing horrible to report about the Intercontinental, but they have an opportunity to refine things a little.

23/06/11 | Link | Rating: 3.0
72. David B.
We had a great stay at the Intercontinental.  We live in Boston, but spent a night there to get away without going far.  The room was impeccable, the food was good, and the bed was comfortable.  Best was the service - everyone who worked at the hotel was so nice and really helped make it a great stay.

11/08/12 | Link | Rating: 5.0
73. Lucinda K.
Very nice room, food in the bar area was excellent.  Only three complaints....#1)parking $44.00 for 24 hr #2)room service food (everything we ordered was wrong except the soup, even received champagne when I ordered wine) #3 no free wifi.  Nice place to walk around.

13/06/13 | Link | Rating: 4.0
74. Cecilia T.
This Intercontinental is a really nice hotel! I stayed there for the Boston Marathon weekend with my husband.

The location is great - about 0.2 miles from the  South Station Bus Station (direct shuttle to the airport) plus it's also  a Red Line T stop. Being located along the Charles River  gives is a very nice waterfront view. Also, Quincy Market is about 1/2 mile down the street as well as Chinatown. Perhaps the only limitation is the limited restaurants in the immediate area that are open on Sundays, since it's the Financial District. That didn't really deter us though because the T was so close.

The rooms are really nice - dark wood and modern with a large bath tub and luxurious showers! I wanted to shower forever in the saunalike showers!

The wait staff are accommodating - the concierge was also very helpful with directions to different tourist destinations. Plus they allowed us to leave our bags with the hotel though our checkout was that morning, so we could come back at night after the Marathon to shower in their spa gym for free before heading to the airport.

One thing I'd suggest for the hotel is to make their Wi-Fi free. I know they may not consider themselves primarily a business traveler hotel but i find it odd that a high end hotel makes their guests pay for Internet!

19/04/11 | Link | Rating: 4.0
75. Corinne M.
I liked this hotel: the room was really pretty, but what I really judge a hotel room on is the luxuriousness of the bathroom and the heavenliness of the bed. The Intercontinental gets high marks in both areas. I also liked the set up of the room, which was nice and open. The bathroom had an open 'window' that overlooked the rest of the room.

The only downside was the ridiculousness of a fire alarm drill that went down at 5:30 AM on a Friday! I don't think I'll figure out what that unwelcome nonsense was about, but I liked the hotel enough not to think too much of it. (Though there were a couple of other minor incidents, coupled with this, that lead me to believe that the customer service at this hotel isn't on the same level as most 4 star hotels.)

The location of the hotel was conveniently located a very walkable distance from South Station, which is the drop off point for my transportation of choice: Acela.  It's also a pretty part of the city and very close to most places in Boston. Some good restaurants and bars in the area as well. I'll be back.

09/05/10 | Link | Rating: 4.0
76. Charles C.
Amazing hotel by the waterfront, and the best Intercontinental that I've stayed at. Might be due to the fact that it's fairly new. The bathroom has "windows" that open up to the bedroom so after showering you can jump onto your bed and roll around to get yourself dry, try it! I DID.

27/06/12 | Link | Rating: 5.0
77. Ted A.
We booked this hotel on line through Hot wire. Rated as a 4.5 star and I feel as though it needs a 5.
Great staff at check in and a well located hotel were a good start but they were only the beginning.
After 2 weeks in the rustic cape cod area with 2 kids this was the perfect juxtaposed setting to acclimate to normal life.
Great business environment and lots of nearby restaurants as well as 2 here in the hotel.
The rooms were well appointed with ample bathrooms, separate tub/ shower areas and large living area.
The rooms were balanced with a comfortable mix of soft and hard surfaces and textures.  
This was a home run. As a relatively new modern and reasonably priced hotel, I can't imagine staying anywhere else.
This review is written by a person that stays in Boston all the time & travels more than 100 days a year

17/08/10 | Link | Rating: 5.0
78. Kevin H.
I'll qualify this review by saying I would give this 5-stars if not for the fact that it is located in Boston.  I like Boston, but hotel prices are outrageous, $35 to park overnight AT the hotel, $25 cab rides crawling down Storrow Drive, and traffic like the "Big Dig" never happened.  I know, it's petty, but the city still needs work.  

All that said, the hotel itself is a pleasure end to end.  The concierge was extremely helpful, and a brief conversation with the hotel's PR Director was pleasant and informative without overselling.  Beautiful entry, quick check-in, and despite my having booked this reservation via a Priceline auction ($200/night ,,, amazing), they put me on the top floor with a great view of the city.

The room was clean and spacious.  All the equipment worked fine, and the mini-bar was reasonably priced with a good selection of booze and snacks.  Bed comfy and clean (no bed bugs), water pressure in the shower and the rest all very good.  

My drinks and dinner dates were scattered around town, and the doorman was helpful with "best routes" and directions for the cabbie, relieving me of the stress of getting squeezed for unnecessary miles by an overzealous local.  Drinks at Eastern Standard (awesome), dinner at The Palm (old school cool), then back to the hotel.  Closed the night out at Rumba (that's "Rum Bar" as pronounced by a true Bostonian ... get it?).  The PR Director had recommended the bar to me as "the best hotel bar in Boston - very happening."  She was right on.  The bar was packed with singles, mingling, good energy, and lots of new - ahem - connections being made left and right.  Closed things out at 1am, breakfast at the hotel's brasserie, Miel, at 8am (excellent), out the door at 9am.  No waiting, no hassles.

A very matter of fact review for a hotel that obviously knows what it's doing.  I'll be back for sure - even at full price.

21/10/10 | Link | Rating: 4.0
79. Brita F.
This is actually a review of their monthly parking. As expensive as it is, it's actually one of the cheaper options in the financial district, *and* they valet it for you! I'm a street parker for life, but my partner has been using their services for almost a year now, so if you absolutely must shell out the dough for garage parking, I recommend these guys.

21/08/12 | Link | Rating: 4.0
80. Tim S.
Currently halfway through a 2-night stay and what started as pleasure has quickly turned to regret.  Upon check-in late last night after a 1am flight, the staff was friendly and the room was wonderful.  However today upon further exploring I quickly became disappointed in the business center facility as well as treatment as a Platinum Ambassador member.  

The business center is not much of one, but rather simply a computer in the corner of the noisy gift shop...not a great place to get work done.

Secondly, I was very disappointed to read about the Club Lounge only to ask and be told that access is not granted to Platinum Ambassadors.  I mean, come on, even the Crowne Plaza gives me lounge access, and here I'm an Ambassador member.  Not a great welcoming treatment for someone who is marketed to as "How the well traveled travel"

05/12/12 | Link | Rating: 2.0
81. Sarah G.
Wonderful hotel:

-great location, on the water, 10 min walk from south station, 10 min walk to Quincy Market/Fanueil Hall, 5 minute walk to the aquarium
-huge bathrooms
-swanky hotel bar
-restaurants looked chic

Only complaint:
-walls are a bit thin, not a big deal but noticeable

19/04/11 | Link | Rating: 4.0
82. Sam S.
This place was really fantastic in terms of food and the room we stayed at. We got this room on a travel deal website for like 1/8 of what it should have been, so we were especially happy campers. Even though the steaks we ordered medium and medium rare respectively came medium well, and well done (not something one would expect at a nice hotel), we were happy with the food, since (oddly enough) the French fries they serve are so delicious.

In some of the suites the bathrooms have doors which open out so you can get morning light in the tub or shower... these also enable you to sneak attack your girlfriend when she is in the tub, with her eyes closed. Our room also had a swanky chaise lounge and adequate desk space for me to do a little work/reading. Nice accommodations, anyhow.

The gym/pool area is also quite well appointed, but we didn't have much time to see it, as we were so happy in the room.

02/03/11 | Link | Rating: 4.0
83. Jason W.
I stayed here over the holidays as a part of a corporate event, and WOW was I blown away.  This is the definition of class.  The rooms, conference areas, and design of the entire hotel was luxurious.  Our rooms were incredible.  

I normally wouldn't stay here on my own dime (it's a little outside of my price range), but it was a great time.

18/01/11 | Link | Rating: 4.0
84. Stephen W.
Excellent hotel: clean, impeccable service, great food, and spacious rooms.

19/10/12 | Link | Rating: 5.0
85. Will C.
Destination Boston, stay at the Intercontinental!
The Intercontinental was a on-the-go, one-week before arrival hotel. I got a great deal on Priceline slightly above one bill and I was highly optimistic about this place.

A great location on Atlantic, a skip away from South Station, and on the water.

To quote Paul M., "the rooms are rather sexy." Needless to say, it was not enough time to take full advantage of all the amenities, furniture, facilities in the room and hotel had to offer. My girlfriend and I did have an incredible time enjoying our time here. What a room! I would definitely do this place again.

The front desk, bell desk, and the concierge Matt was really helpful and went out of his way to print my Yelp documents.

30/03/09 | Link | Rating: 5.0
86. Brian C.
After traveling all over the globe, Id have to say that for the price paid, Ive had better experiences at other hotels.  I think your paying for the name of the hotel.  The check in staff was friendly and we were checked-in in about 5 minutes or less.  The room was nothing out of this world.

One benefit was that it was within walking distance to Chinatown and Quincy Market, along with the downtown shopping areas.

One other issue is that is it directly across from the fire department, so you make get waken up at 3AM when the fire engine leaves!

20/10/11 | Link | Rating: 3.0
87. Tina W.
I planned a birthday getaway for my two daughters.  This was a perfect location, close to shopping and restaurants.  I was greeted at check-in by Ed.  He was fabulous! Engaging and genuine!  He thought is was quite funny that I flew in from Hawaii for a holiday/birthday weekend.   As an added touch, Ed sent up a birthday dessert for my daughters. Very classy!
The room was very clean and quite roomy for the 3 of us.  We had a lovely view.  I would highly recommend this hotel to anyone.
The only downside was paying for internet. Also, you couldn't hear the neighbors at all, but you could hear people at all hours as they walked down the corridor past our room. However, I must admit that I am a light sleeper..

20/02/13 | Link | Rating: 4.0
88. Paul S.
I don't travel a lot, but I'm a true fan of InterContinental Hotels.  As American, their hotels are Home-Away-From-Home to me, wherever I travel in the world.  

I would give them 5-stars, if it wasn't for the $$$.  But staying here is worth every pretty penny.  You have see it to believe me.

14/03/12 | Link | Rating: 4.0
89. Ann A.
I'm so glad I stayed here.  The location is outstanding!!  It's a 5 minute walk to the Silver Line station and a 10 minute walk to the North End and Quincy Market.  Everyone was so friendly and helpful.  We even got a free upgrade to a larger room.  Score!

20/02/13 | Link | Rating: 5.0
90. Allison L.
My husband and I blocked rooms here for our wedding and had a great experience.  Michelle and I communicated via email throughout the booking process and she was great.  She anticipated questions I was going to ask before I had the chance to ask her about it.  Marc at the concierge fielded my questions via email before we arrived at the hotel and his responses were quick and helpful.  They upgraded us to a suite which was a great surprise and very useful as we had a lot going on that weekend and the extra space was nice.  They left champagne and chocolate covered strawberries in our room the first night of our stay.  

My cousin and I arrived before our room was ready and were able to take showers at the spa which was really nice.

The only disappointment I had with the hotel was there wasn't free wifi.  You had to pay $15 for 24 hours of service.  We didn't need service for that long, but thankfully my cousin was travelling with her Verizon hot spot so we used that to connect.  I would have expected there to be free wifi for guests (especially since we were staying for 3 nights).

All around we had great service at this hotel from the bellmen, front desk, hotel restaurant, spa.  We will definitely stay here again.

03/05/13 | Link | Rating: 4.0
91. Bill S.
Physically, a very nice property .  Rooms spacious and well appointed.  Even for a business hotel, however, we are a bit taken aback by the add ons  -- $30 for a half bottle of wine at the minibar (passed) and $1,50 a page for copies at the business center (also passed).  Service I would characterize as ok but not what would be expected (no answer when calling the switchboard).

04/11/12 | Link | Rating: 3.0
92. Christina B.
The hotel is beautiful and the staff are very friendly. But for the price and the name, I have had better at the various neaby Marriotts.

The location is in the financial district which is great if you are in town for business. However, it's kind of a hike to the tourist areas. The area becomes pretty dead at night and so if you want any action you need to travel to get some. There is a "T" stop right there so that made up for it.

Our biggest complaint was the room. The beds are SO HARD that we actually checked to see if they accidentally made up a box spring as a bed. Rock solid. Further, the only bed options in the hotel are 1 king or 2 double beds. We were 3 people...I love my boyfriend but not enough to be squished up against him all night in a double bed. And to boot...there were 2 pillows on every bed. One. for. each. of. us. We ended up using these hard little decorative pillows as well. (annoying side note: I saw lots of pictures of the plush bathrobes here on yelp. Our room did not have any bathrobes and our room was cleaned each day and there were never bathrobes put in the room.)

The hotel was all about the extra charges and the only information to be found in the rooms and around the hotel were the prices for everything extra. Internet? pay up. Food? Here's the pricey menu. Where's the list of tv channels? It started to seem really ghetto that they were pushing their extra charges so much. I have more than enough money to spend and I chose to do it elsewhere in Boston.

We were in Boston for 1 week and the hotel served it's purpose...but next time we will go back to the Marriott Tudor Wharf.

07/09/11 | Link | Rating: 2.0
93. Miika M.
Fabulous and fantastic are the two "f"s reserved for this hotel.

After driving around aimlessly for 30 minutes because I got shafted by some soccer mom on Seaport and ended up driving into Chelsea, by the time I reached the Intercontinental, thanks to the great directions voiced by my friend John on the cell, I arrived at my destination, hungry and a bit disheveled as it was raining the moment I landed.

Note to service is the key to perfecting excellent customer service, in addition to the Euro modernity that is lavished through out.  I personally enjoy the simple lines and heavy use of dark wood furniture, so walking into the lobby was a breath of fresh air for me.  The wait staff are impeccable and fine manners abound, as the checker apologized to me beforehand about taking a call while I was at the counter.  Everywhere I walked and visited, I was associated as "Miss" here or "Miss" there.  Men holding open doors and even pointing out areas that were marked with puddles near the valet section.  "Miss, watch out for that puddle.."  Where have all the Bostonian men been in my life??

I worked out at the gym only because it was so inviting and spa-like, that I did not have the feeling that this was a strenuous assignment.  Rather, it felt relaxing to work out in an area so well placed and clean with Roman aesthetics in mind.  Elliptical machines spaced widely apart and treadmills with metrosexual business men keeping up their physiques.  I did my portion of the cardio and made a point to peek in the pool room.  Gawgeous.  Just Gawgeous.

Room 652 was a large and spacious retreat for this non-high maintenance lady; but it came with two double beds, even though I had requested a king size.  I mean, what was a single girl going to do with two doubles?  Maybe I could do push ups or something, but I loved the room and the muted camel carpeting that sucked in my tired feet.  Accents were with plum coloured Asian influences and modern brushed metal light fixtures and recessed lighting glowed. Loved the hallway made large by the gorgeous full length mirror at the end of the hall.  The bathroom is my new boyfriend.  Large.  Flexible.  And lots of options.

Large raised tub for two people, nice sink with large counter area, and a beautiful glass encased shower I could practically live in.  Stepping into it for my evening and morning shower made me feel as if at a spa.  And what is more fitting, than leaving your new boyfriend, fully enveloped in one of their signature white terry cloth robes with the Intercontinental Boston stitched elegantly across my left shoulder.

As I reviewed work emails, the phone rang to confirm my wake up call.  I looked over, and the digital screen read my last name:

******, Welcome to the Intercontinental, Boston.  Wishing you a pleasant stay here.

As I got into the double bed by my lonesome, my head adjusted to the soft synthetic down pillows and the down comforter became instantly warming.  I knew right away that sleep would not be a chore, since it was technically only 12:30 am on the West coast, but I did have to wake up in about 3 hours East coast time.  Right.

Check Out procedures are a bit neolithic since the flat screen LG tv refused to work with me, so I ended up calling the front desk downstairs where they immediately checked me out.  The concierge saw me wandering around with my luggage searching for the parking elevator, which was discreetly hidden behind two ornate doors.  

"We do this on purpose, miss," he motioned, smiling, "so to test your cognizant abilities."  His Boston accent made it more appealing so I laughed.  

Wow.  I am in love.  And in love with my new boyfriend that comes complete with a door I can close firmly behind me with digital instructions to Not Disturb.  Great location as it is along the Waterfront, easy walk into Chinatown, and the North End as well as the touristy areas of Fanueil and Newbury.  I have found my new home away from home, and have decided to come back for a Friday evening stay before I hit Harvard Square the next morning for some coffee before the students stir from the busy night before.

24/10/07 | Link | Rating: 5.0
94. Jennifer B.
The value to price ratio is not very good; lots of money for not much in return.  The decor is nice and quality of design in general, nice, but if you pay more money for a hotel, you expect excellent service, amenities and comfort.  

We had to call 4 times for an extra pillow.  They had to come and fix a squeaky air conditioner.  The milk you for every dime!  No free water, no free wifi, no included breakfast!  Our bill for 2 drinks and a coffee at InterContinental was equal to what we spent at dinner at a Boston restaurant.

I won't be coming back here.

23/10/11 | Link | Rating: 2.0
95. John H.
Definitely a great stay.

The rooms were impeccable, and the bed the most comfortable I've ever slept on. We actually agreed we would like the bathroom to be in our house!

There was a great view of the city, and the staff was very accommodating. The "touristy" spots of Boston are within walking distance from the hotel, although it can get a bit confusing if you don't know your way around (we had to use our phone gps a few times). Also, the room service was delicious.

If you're staying in Boston, this is definitely one of the nicer options.

11/05/12 | Link | Rating: 5.0
96. Mindy L.
Review is for the Rose Kennedy Ballroom/Catering Only

I recently attended a large holiday event here and I was blown away. The decorations, the staff, the food, the drinks...everything was top-notch. I have to give kudos to their events manager because things were flawless. The food was delicious, especially for buffet style dining. There were mini-pizzas (truffle pizza, buffalo chicken pizza), mini mac'n'cheese souffles, fresh sea bass, delicious roast beef and the desserts were epic - caramel chocolate mousse with caramel corn on top. So. Good.

Somehow they got a flippin' ice-skating rink into the middle of the ballroom and we were able to watch two skaters performing on ice that wasn't really ice, but it was ice, if you know what I mean...(I don't know what I mean, but I hope you understand where I'm coming from). It was an amazing night and everyone was well taken care of by the hospitality staff here. I would plan an event in this space in a heartbeat.

03/01/11 | Link | Rating: 4.0
97. Kevin L.
Great service, beautiful hotel.  Expensive and no free wifi or bottle water. Pretty weak for that.

14/03/13 | Link | Rating: 3.0
98. Adam M.
Ok..I have some pro's and some con's to go on about but overall I DID like this hotel and do encourage others to definitely stay there and enjoy it!  

-Service was GREAT.  Everyone was friendly and very very accomodating.  We did not care for our first room due to lack of a window so they moved us with no issues to another room.  They were very knowledgeable about things to do in the area, helped us with everything we needed...hell...they even had an eyeglass repair kit at the desk for me to use.   Very Very good service.

-Location is very central to everything in walking distance.

-Deals...you can get this hotel for less then half price on priceline.com when u look for a 4* hotel in Boston.


-Pool is run by an independent spa that has Rediculous hours and is CLOSED when all local attractions r closed and ppl would want to use it. Its also a very sterile uninspired gym pool. We FINALLY got to go in it, and we wouldnt because it was only 60deg.  The spa is nice tho.

-Parking is REDICULOUSLY priced by an outsourced company- we saved over 150$ parking at the lot down pearl street...I suggest u do the same.  If u tell the garage u lose ur ticket and u havent moved ur car for days u just pay the day rate...which is actually cheaper. lol

-There are no balconies and smoking is STRICTLY limited to specific areas....hello America..WAKE THE F UP....historically our economy is SO HEAVILY based in tobacco sales and peoples freedom to do what they want to their own body...STOP TELLING PEOPLE WHAT TO DO...smoking in a restaurant IS rude, Ill give u that, but telling u were to smoke OUTDOORS....is just a blatant form of discrimination based on a legal activity.  Shame on you and how unAmerican!

-Restaurants are UBER expensive...esp for the area. The sushi restaurant is CLOSED sun and mon and the brassarie is closed most of the time also.....there is GREAT eating nearby tho and VERY inexpesive....so enjoy that 80$ breakfast in bed for 2 for 1 day and try to hit up whats open nearby otherwise....MANY things r closed on weekends in the financial district on weekends....but dont be discouraged...its only a 3 block walk to the next neighborhood...dont let the previous reviewers complaints about this get to you....theyre just too lazy for a walk in a city that has so much to see anyway (shame on them!)

Design wise has its pro's and con's.  In every room there is an ENTIRE WALL of window (with very good curtains) our first room had a view of construction, but they moved us with NO trouble....the bed is VERY nice as is furniture and lighting...the headboards for the bed are backlit...I've only seen this in uber-riche art deco type places in Manhattan and Miami.....VERY nice.....the bathroom DOES have a closable but thin divider that seperates itself and opens just over the pillows of the bed.  I wasn't feeling it at first, but when I saw that view from the tub at night....I was hooked....I can def understand how that might skeeve sum1 out...at least if they r sharing a room. lol

Overall I'd say this was a wonderful hotel and will DEF be back.
There is so much in the area to explore that you are out ALL day and just there to sleep in the room....Check it out!

22/06/10 | Link | Rating: 4.0
99. Jessica R.
Love this hotel.  Stayed here with my boyfriend to have a night away from home spoiling ourselves and they made spoiling ourselves delightfully easy.

The hotel room itself was spacious and impeccably clean.  Great amenities.  Lovely staff.  Late night room service options.  Easy check in and check out.  Great cocktails downstairs.  All around an A+ experience.

30/05/12 | Link | Rating: 5.0
100. Mikey I.
I stayed here with some friends just last weekend. We were in town for PAX East at the convention center. This InterContinental is in a convenient part of town, priced similarly to other hotels in its tier. While there, I didn't really interact with any staff or anything... but long before our trip, I had exchanged emails with one of the Assistant Managers who was absolutely fantastic in helping me make plans, book a room, and get a great rate. I'm not sure what else one could really ask for.

This hotel with a group of any less than four is normally out of my price range but considering the location and the amenities, should the opportunity ever arise again... I'd gladly come back for another stay.

One thing I would've hoped for though is free WiFi. I think that's the only real big lack I felt.

PS. In case you're tempted to splurge an order a steak sometime after midnight, it's so worth it. It will be done quickly and should you get fries with it...well, they'll be fried in TRUFFLE OIL OMG.

13/04/12 | Link | Rating: 4.0
101. Sebastian E.
A big thank you to Abby and the staff for making my second stay at the Intercontinental wonderful. My faith is restored :)

Everything from the room to the breakfast were all first class! After the last stay I would definitely stay here again.

03/05/13 | Link | Rating: 4.0
102. Esther S.
Nice looking hotel right by the water. Service was ok. Rooms were nice.

My only complaint is the lack of amenities. No robes. No slippers. No courtesy bottled water. Only 2 full sized bath towels in a suite. I frequently stay at InterContinentals when i travel and this is the first time that i've been to one that was missing these things.

Staff were ok. They weren't overly friendly. I don't think the doorman ever acknowledged me during my entire stay.. let alone open the door for anyone. Not quite sure what he does all day aside from standing there. No one was rude or unhelpful.... i'd describe it as surly. The did their jobs but were surly... but i found that to be a trait of a lot of Bostonians.

Room service is lightning fast.

12/04/12 | Link | Rating: 3.0
103. M S.
We thoroughly enjoyed our stay here in Boston.  

Location is amazing and within walking distance to the North End (amazing restaurants) as well as the subway
Service was first class.  Front desk were professional and curteous.  Bell Service was fast, efficient and polite.
Concierge was amazing.  They made great suggestions, reservations and greeted us by our last name every time we walked through the lobby.  What more could one want.  
Lobby is absolutely beautiful and always smelt and felt clean.  Fresh lilly's in the center were a beautiful touch.

Room was spacious, very clean and nicely laid out.  Furniture was well maintained with no visible wear.  Carpet was clean and free of any stains.  Bathroom was spacious and modern.  Amenities were top notch.  Water pressure was very good too.  Noise level was perfect and after 3 nights there, never once heard another room door slam or guests in adjoining rooms.  
Bar was great and bartender was friendly.  Bar food was very good and so were the complimentary snacks they gave us.

Coffee was awful.  Weak and watery.  We tried it through room service and it was just as bad as the coffee in the restaurant Meil.  Ended up having to go to the cafe around the corner for a good cup of coffee.  
Service in Meil was awful.  Waiter was a mess.  His shirt was filthy and his over all presentation was grubby.  The restaurant was dirty and tired.  The curtains were missing curtain hooks and the furniture was worn and shabby.  The food was cold and tasteless.  We tried ordering the French Press coffee here hoping it would be better but it was on a par with mud.  So we again walked around the corner to Sorells Cafe for our fix.  
Business center was subpar.  Tucked away in a corner of the gift shop, it lacked the sophistication and privacy you would expect of a hotel of this caliber.  
Nickle and dimed  for internet.  Who charges for internet anymore.  Seriously as a Platinum Priority Member, shouldn't that mean we at the very least get free WIFI.  

I would definitely stay here again.  Our experience was overall amazing and the service in the main areas of the hotel made up for any lack of it in the restaurant.

08/04/13 | Link | Rating: 4.0
104. R E.
Everything about this hotel is fantastic. It's close to the subway station and numerous outstanding restaurants and sites. We had a great view of the harbor from our room, and the staff members were helpful and highly professional. We stayed at the club level and the breakfasts were fabulous and evening wine and hors d'oeuvres were scrumptious. The room was spotless and well appointed. Everything about our experience at the InterContinental in Boston was perfect.

07/12/13 | Link | Rating: 5.0
105. Carly L.
Large rooms.
Once you get used to Vegas hotels, it really hard to find a hotel that is up to your standards.
InterContinental Boston has the view, class and comfort.
Oh! and the location is great, adjacent to the Northend, Backbay everything!

26/06/13 | Link | Rating: 5.0
106. Michael W.
This is a really nice hotel, comfortable rooms, well designed and expansive lobby....my wife's family booked five rooms for a celebration of my mother-in-law's birthday.  The staff, with one exception, could not have been more helpful.  The lobby is beautiful and the area along the waterfront are a great feature.  They have a great bartender during the day (Moira) but at night on June 1, 2013 one of the bartenders was just rude and borderline confrontational about the "policy" of not allowing guests to be served more than two drinks at a time.  My brother in law also had an issue with him when he asked him for a reccoemndation of a special rum drink.  Seemed to me like a reasonable request given that the bar is called RumBa and claims to be stocked with high end rums.  There was an Irish gentleman at the bar who indicated to me that he wanted to "smack" the bartender I was dealing with.  Fortunately another staff member fixed the drinks....I don't know if the Irish guy got his wish or not.....

Overall this is a very nice hotel and every employee (save the above-referenced Hipster bartender) was just great.

03/06/13 | Link | Rating: 4.0
107. Brian T.
This place is so nice.  Got a great deal on HOTWIRE.com .  Limit your search to the "Finacial District" and chose 4 Star and up for 229$ and this is the worst hotel you can get!    Saved me almost 100$.  

GREAT LOCATION.  Walking distance threw the BIG DIG project all the way to Quincy Market.  Many places to eat and the Aquarium is right there too, So close to the Train Station too...  I could go on and on.

09/10/12 | Link | Rating: 5.0
108. Justin W.
One of the worst hotels for the price I've stayed in.... From the time we arrived to the time we left it was one bad thing after another.... There was no one in the front when we arrived to valet the car, we had to drive down into the garage where there was no bellman to take our luggage... Got lost trying to find our way out of the hot garage finally made it upstairs and couldn't find the front desk.... Once we did we were told our room wasn't ready (check in as 3 we arrived  at 3:45) had to wait another hour...  Checked our bags with the bellman where they put stickers on our luggage which we still aren't able to get off ( my luggage is Louis Vuitton and burberry so they aren't cheap! Why would you out stickers on them?!? ) Our room was nice with a giant bathroom with soaker tub.  However on further inspection there was trash hidden in places around the room. The iron left stains on a very expensive shirt.  Our door wouldn't close all the way unless you slammed it. The AC turned off by itself, so would the tv trying to tell the front desk staff this she cut me off and offered us two drink vouchers ( doesn't really add of for damaged done to the shirt and bags) I could keep going with all the stuff that went wrong but I think you get the point.... I will say that the two concierge I dealt with we're great, but that's about all that was good! Bottom line DO NOT STAY HERE

24/07/14 | Link | Rating: 2.0
109. Sharon D.
My place of business hosted our annual holiday party here and it was fantastic!  The valet parking was quick and easy, there were greeters in the lobby to direct us to the 3rd floor, the ballroom is spacious, acoustics good, food good, view from the floor to ceiling windows outstanding. The staff is attentive and we really enjoyed ourselves!  Thanks for a wonderful evening!

18/12/12 | Link | Rating: 4.0
110. Jeff K.
I have to tell you that I am a fan of this hotel but more importantly I am a fan of the hotel manager, Christopher Holbrook.

Mr Holbrook understands the Intercontinental Boston hotel's staff, physical layout and the city and he also knows it's limitations that all have.

The rooms here are great, great in size, cleanliness and necessities. You'll have everything you need when in your room. My room was a king with a sliding window into the bathroom area which was just cool and while I don't need anything "out of this world" like Brian C. states, it was something I had never seen in ALL my travels. If you've followed any of my posts, I like newness and inventiveness and this room had it.

Mya at the front desk was very thorough and Joe the doorman was the best at juggling everything that goes on in this busy downtown hotel. He can deal with irate people when it comes to the hotel valet which really isn't a valet service but more on that later.

I originally thought this location might be a tad to far for me to go to my favorite jaunts. I was wrong. This location is a pleasurable walk to everything from the North End, The Garden, Boston Common and Boylston/Newbury areas. The hotel as a short hop to Chinatown and Loews theatre. It's a great location.

The bad, short and sweet, is the Valet parking or lack there of. Yes there are limitations to the parking being a drop off and then you go get it downstairs in the basement level parking garage when you want it. Something I might have been better off know about when I checked in and when I went to pick my car up. ICON Parking runs this outfit as a private contractor to the hotel and doesn't answer their phone for car pick up on SUNDAY'S! How silly is that. You're a customer and they don't answer the phone. It's ok, cause the only tip I gave them was "you might want to answer your phone on Sunday's"!

Hotel was great, parking was a waste.

03/01/12 | Link | Rating: 4.0
111. Dave N.
Very nice hotel close to South Station. I booked this on hotwire and got an awesome deal so can't really speak about what you get for this hotel compared to what people typically for it. That being said, here are the pros and cons of this place (Definitely mostly pros).


* Very friendly staff. Everyone from the front desk staff to the concierge.
* Awesome rooms including a very comfortable bed.
* Great location. You are literally a 5 minute walk to the aquarium and South Station and maybe 8 minutes to Quincy Market and the North End.
* The bathrooms are awesome. Jacuzzi tub, glass door showers. Very nice.


* Valet parking costs $40 / night. This is essentially them just parking it in their garage for you. I realize Boston parking is expensive to begin with, but $40 / night is a little much.
* The sliding door between the bathroom and the room. It looks nice, but it makes it awkward. Basically this sliding door is above the bed and opens up to reveal the bathroom with no locks. You are able to hear ALL noises coming in from the bathroom when you're on the bed (awkward) and you can easily slide it open which kind of kills any privacy. Plus, if you go to the bathroom in the middle of the night, the light shines into your room from the bathroom.

Anyway, this is definitely a great hotel and one of the better ones I've stayed in within the Boston area.

04/09/12 | Link | Rating: 4.0
112. Mike A.
Horrible experience.  Hosted an event. Pricing was ridiculous.  Service, food and av were overpriced and under delivered.

06/06/14 | Link | Rating: 1.0
113. David B.
Love contemporary European style hotels like this, especially having been in the Hotel du Pont in Wilmington, Delaware last night. Foyer is amazing, huge, great lighting! Rooms are spacious, well lit, great views too. Love it!

25/11/13 | Link | Rating: 5.0
114. Skye G.
The InterContinental hotel is beautiful. My stay was relaxing and the retreat I needed.

The location was convenient for me since it is between Faneuil Hall/Haymarket/North End and Dim Sum in Chinatown.

The view of the water from the room and from the back side of the hotel was a great. I really enjoyed the option of sitting at the umbrella tables and ordering drinks from the outside bar. This is a much better than looking down some alley or the side of a building.

I was able to bring our small Yorkie (for a small fee) and walk him around the grassy area. They provide doggie bags for clean up and the bartender was nice enough to get some water for him while we were out in the hot heat.

The room was immaculate and spacious. With windows on both sides the views and the sun streaming in made it feel even bigger. The entry way, bathroom, and room gave plenty of space to lounge around.

There is an open window with sliding doors between the bedroom and bathroom just above the large tub. This gave it a nice touch but the down side is you can hear through it and the bathroom light shines through. If you are bunking alone this is not an issue but it can be tricky if you are trying not to wake up your bed-mate.

The bathroom was amazing. Marble floors with glass shower and tub made me want to stay in there and never come out!

There was a single Keurig coffee maker and a small stocked frig. The items in the frig are pricey but convenient if you really need a candy or drink fix.

I would stay there again but I also found we did quite a bit of walking towards Faneuil Hall. It was only about 10 minutes but if you want to be right in the mix of things than I would stay closer at the Millennium.

I wanted to stay here so we could enjoy the spa on the 2nd floor. The massage was ok but I didn't love it like I thought I would. The pool was nice but had quite a few kids splashing around so it wasn't the relaxing atmosphere I was hoping for although I did enjoy sitting in the steam room.

The parking is Valet and available for about $30-$40 a day.
There is a restaurant and bar, raw bar, and sushi in the hotel as well.

The staff is friendly and the people we met who stayed there were all pleasant and enjoying their stay. I know you can't pick your hotel neighbors but it can make a difference.

26/07/10 | Link | Rating: 4.0
115. Garrison S.
This hotel has a decent staff, a good concierge and is located where the Boston Tea Party happened. The rooms are spacious (I had a Jr Suite). The bathroom was pleasant and they have good amenities and toiletries.

They supply you with plush robes, there is a tub and separate shower (which I like). Elevators move fast.

Great gym, if you are into that. The gym is free for hotel guests and has great equipment. It is open 24 hours a day and located on the second floor. They also supply the gym with apples and oranges, which is a nice and healthy touch. You just help yourself from a basket. There is a steam sauna which I also enjoyed.

Overall, the hotel is extremely nice and well worth staying at. I would definitely stay here again, but rather than a resort it is more of a business hotel (as I am sure most are in the downtown area of Boston).

The harbor view is also a nice touch, but it is not out of this world to pay extra for. If you get an upgrade, it is a nice touch, but again, not really too spectacular of a view to splurge, unless it is your thing.

Lastly, the hotel is the closest to Logan airport out of all the downtown hotels. You can take a taxi ($21) or the silver line public transportation ($2.00). The hotel is a couple of blocks away from the metro station though, so you may want to keep that in mind if traveling with luggage.

09/04/12 | Link | Rating: 4.0
116. Joe S.
the good: the lounge on the 12th floor had great snacks and drinks and an awesome staff.

the bad: the "waterfront" view was more of a side view even though were told we were getting a water front view as we originally requested.

the ugly: our kingside bed (room 807) was one of the worst mattress we have slept on in a very long time.

29/06/14 | Link | Rating: 3.0
117. I.m M.
This hotel is beautiful and we had a wonderful stay.  Great bar, on the water.  Close to the North End and all the top attractions.  I have stayed at another hotel in Boston at the Seaport and it is not nearly as luxurious as the Intercontinental.  There is a nice pool and a fitness center.  All the employees at the hotel tried to make our stay as pleasant as possible.  The room is clean and everything looked new.  It is across the water from an adorable children's museum.

I encountered a problem with a promotion that Intercontinental was running and a very kind gentleman by the name of Michael Ditterline resolved it for me after he found out about it on Yelp.  So, they get five stars for listening to customers!

02/04/13 | Link | Rating: 5.0
118. Nick R.
I chose the InterContinental hotel as a place to stay while my girlfriend and I celebrated her birthday and I couldn't have made a better choice. Once we arrived I checked us in and apparently there was a mix up on my end when I ordered the room and accidentally got two beds instead of one. They fixed it with no problem at all and were able to give me the same view I had wanted. After we returned from our night out we got back too the room and found a nice card wishing my girlfriend a happy birthday from the hotel staff. I almost didn't even remember the small comment I made during check in that thats why we were there, but the staff did. Its the little things that count, and they can count on me for absolutely staying there again next time we visit.

19/07/14 | Link | Rating: 5.0
119. Ashley W.
I'm sad.  Really sad.  I work near the InterContinental and have enjoyed conferences at the hotel, their spa and drinks/dinner at their restaurants but I'm afraid I won't be back.

Recently, I went to Rumba with a few colleagues and enjoyed a Thursday evening beverage or two by the fireplace.  When we went to close out our bill, two people paid in cash and two by card, I was one of the card-payers.  My portion of the bill was small, I signed the receipt and left feeling satisfied as the atmosphere is great and service is always A+.

The next morning, I went to check my account only to find a major hold on the funds in my account (four times the amount of my actual charge), which resulted in an overdraft of my account.

I immediately called the hotel and was told I should speak with someone at Rumba and was transferred.  No one answered, so I called back a few times and received the same response, no answer.  I decided to call the main hotel number again, and this time was told I needed to speak to someone in accounting to rectify the issue.  

I spoke with a representative in accounting who was very helpful, very nice and very sympathetic which I truly appreciated.  Unfortunately, I didn't receive a clear reason as to why such a large hold was placed on my account for such a small check.  At first the representative thought it might have been due to the tab being held against my card, which it wasn't.  With that idea out, the next thought was maybe it held for the amount of the bill plus tip, but that didn't seem reasonable either since the OTHER person who paid by card also had a hold on her account, but for $6.00 more than the actual bill, so that didn't make sense (why was my hold so large and hers disproportionately small?)

I asked if there was anything they could do about the overdraft fees I would incur, and was told unfortunately they couldn't do anything about it and asked if I'd like to speak with a manager.  I said yes and was transferred.  The manager was also sympathetic and said they couldn't do anything to refund the overdraft.  I said "Well I guess if there isn't anything you can do then that's it" and said thank you and hung up.

I'm disappointed because I like the InterContinental, I like their bars and restaurants and I like what they have to offer, but I don't trust whatever system they use to charge guests.  In the grand scheme of things, a $20-$40 overdraft credit isn't much to them, and to be honest it's not much to me, but it's the principle of the matter.  If they had said they'd send me a $20 credit to the spa, or the bar, I'd have been so much happier because there's no way I should be responsible for this issue, but that offer never came.

I plan to share this information with my colleagues and would advise anyone to check their bill after they pay for services at the hotel.

19/10/12 | Link | Rating: 1.0
120. Ashley H.
Our stay was short...but AMAZING. THis was hands down the best hotel experience I have had in years, possibly ever.

From the second we walked in we were treated like absolute royalty. Our room was amazing. I don't know if all the rooms have this view or if we just got lucky, but I felt like we had the best room in the place! Right across from the gorgeous holiday-decorated downtown Boston Firehouse!!

We were able to walk to Fanuiel Hall/Boston Commons/Downtown easily and the walk was a nice one. Perfect for a walk to go explore, just long enough to walk off a hefty Italian dinner :) If a cab is needed for any reason, the hotel staff ensures it is ready ASAP, and it was a town car for the same price on both occasions we needed one!

Restaurants & bars in the hotel are chic & fun! Great themes, food, drinks & service to all of them.

Great valet service. Amazing housekeeping/room/bellman service. This hotel made me want to MOVE TO BOSTON and live in the hotel. LOL! OMG you can actually, they have residences, dog friendly ones at that.

I would never even look at another hotel next time I go back. THE BEST!

21/12/12 | Link | Rating: 5.0
121. Janine C.
We stayed at the Boston Intercon for a friend's wedding and were somewhat disappointed with the overall experience. Although the facilities and rooms were clean and well-styled, I wasn't impressed with the level of refinement for upwards of $300 per night. Perhaps the greatest let-down was the service. The staff was unhelpful, bordering on rude. There was also no complimentary anything. Not only was the wifi a whopping $20/day, but if you so much as move an item in the fridge, you best be ready to pay for it ... bastards ...

The hotel is, however, very well located. It is within walking distance of the train/bus station which is very convenient.

Boyfriend would also like me to add that the pool was cold. Very, very cold.

05/01/13 | Link | Rating: 2.0
122. Ann N.
My boyfriend and I stayed at the InterContinental this past weekend so we could have a romantic night together. We are both from Boston, and we both work near the InterContinental and we've always wanted to go here for something special once we had the money and opportunity to do so.

For those who are not from Boston..the hotel is in a great location - there are many places that you can go that is walking distance from this hotel. You can walk to Faneuil Hall, the Seaport District, Downtown Boston, Chinatown, North End, etc. This hotel is in the middle of it all. It is also right on the harbor, which is a beautiful view to look out from your window (though our view was just the building next to the hotel). We were planning to go to Faneuil Hall to go to a bar that we like there, but it was extremely cold the night that we stayed.

My boyfriend and I both think that the InterContinental is a really beautiful hotel. The outside of the hotel is what got us to want to stay here, but the inside is just as nice. We were originally placed in a room with two beds, but we asked if we could switch to a room with a King bed. They were able to do this easily for us.

We used the gym during our stay, and it was nice! There were about 4 treadmills, 4 ellipticals, and 4 bikes. There were also weights and weight machines, towels, water, and fruit.

The bathroom was huge compared to other hotel bathrooms. There is a shower with a glass door as well as a separate bath tub. My boyfriend and I were really excited to use a hot tub together since we decided to stay in because it was so cold out. However, unfortunately, there is no hot tub or jacuzzi in the hotel. When we saw the bath, we were extremely excited to use it!

We were having a great night during our stay. But one MAJOR problem: the bath tub gave both my boyfriend and I severe rashes. We both used the tub and it was very nice while we were soaking in it. However, a few hours later, my skin felt sore to the touch....and then a few hours more.. and my boyfriend's skin felt the same way. It was so painful, like how your skin feels when you have a sunburn! It has been over 5 days since our stay at the hotel, and my skin does not hurt to the touch as it did 3 days ago, but it is bumpy, extremely dry, and irresistibly itchy. We both know that it was the bath tub because only our backs, thighs, sides of our body, and arms had this problem.. and these are the body parts that touch the tub... not our chests or stomachs or faces. This really ruined our time together for the next couple of days.

I called the hotel to ask about the products used to clean the tub so that I could tell my doctor in case it got any worse. The woman that is head of housekeeping was very nice to me, but talking to her didn't help at all. I do not think that it is just because of our skin sensitivity or whatever excuse you can come up with. The pain was SEVERE and that never happens when I take a bath in my own tub. This experience really ruined our perception of the hotel. All we wanted was a romantic night together and this really ruined it for us.

21/02/13 | Link | Rating: 3.0
123. Audrey J.
How to plan a weekend getaway to Boston six days in advance and on the cheap:

1) When your best friend brings up visiting you in NYC over the long weekend, you propose a "how about we go to Boston?" overnighter.

2) Book roundtrip tickets on Bolt Bus for ~$40.

3) Book the Intercontinental (like OMG I can't wait to stay at a fancypants hotel for a change!) on hotels.com for under $200.

4) Look up T and public transportation options so that you can get to that out of the way Wahlburger's restaurant (which is your main purpose of going, considering you are a giant New Kids on the Block fan).

5) Other than the Wahlburger's trip, walk around everywhere because Boston is definitely walkable.

6) Spend all that money you saved with your budget planning on FOOD instead.  Two bowls of chowder a day? Sure! Nom nom.


I really enjoyed my stay at this hotel. It's modern and elegant, and the staff was super friendly and helpful.

Location: Super convenient, it's located right off the harbor. As in...the Boston tea party harbor.  Yup. That's pretty cool. It's also totally walkable to Boston proper highlights, e.g., the North End, Boston Common, etc. On top of that, it's walkable to/from South Station, at which the Bolt Bus arrives and departs and at which you can catch the T. How convenient!

Decor/Room Amenities: LOVED IT. Soooooo sleek and beautiful, but still totally comfortable. There were stacks of magazines and nice toiletries and everything. They had Frette towels (I know, right???) and were eco-conscious with keeping you aware of reusing towels and sheets during your stay, etc.

Room: Super duper comfortable. Big room with generously-sized furnishings.  There was a desk set with a hideaway plug port, large sitting chair, big TV, and more. I loved the large bathroom with a separate deep tub and walk-in shower.  I totally took a bath for the first time in YEARS, and it felt amazing. The beds and super fluffy-yet-firm pillows were also incredibly comfortable.  I didn't want to leave.

Staff: Friendly and helpful.  Considering our super last minute trip planning, we didn't do any research on what to do or see, and the front desk and concierge kindly provided plenty of maps with the attractions highlighted prominently. They also didn't bat an eyelash when we left our luggage with the bell desk upon checking out....and didn't come back for them until 8PM that night. The staff was totally chill.

Drawbacks:  Two things I would change for this to be a five star stay:  (1) Wireless internet is super pricey. Around $15-20 a night, I think. This should be free. (2) They should get two ply toilet paper.  Seriously.  I know where they were going with the one ply that they had in there - it's super eco-friendly and is the sustainable stuff, according to the label.  However, there are some places a fancy hotel needs to shine and provide comfort, and one of those places is toilet paper.

Otherwise, I was really pleased with my stay here, and I'd definitely come back.

23/01/13 | Link | Rating: 4.0
124. Israel H.
Great looking hotel and amenities. Rooms are gorgeous. I ate at the bar in the lobby, the fish tacos are to die for... Highly recommended.

I only gave 4 stars, my room was facing another building 50 feet away that was under construction.. No view at all.

15/07/12 | Link | Rating: 4.0
125. Jonathan S.
This is a very nice InterContinental Hotel in an absolutely gorgeous location right downtown on the harbor.

If you're at all familiar with InterContinental Hotels, basically this is like saying it's among the shiniest diamonds in the diamond mine. This hotel is that good, and the service is that outstanding as far as I'm concerned.

Two excellent restaurants on site, a full-service spa, valet parking, very sexy decor, lavish amenities, etc, etc - So yea, basically it's what you'd expect from an InterContinental Hotel.

If you've never stayed at one of these hotels in your travels, you're missing out big time. If you're considering it, make the InterContinental Boston your first experience with the brand.

You won't regret it.

16/04/12 | Link | Rating: 5.0
126. Kate G.
Everything you want and expect from a first class hotel experience an then some - didn't miss a beat from check-in to check out.

We chose the Intercontinental Boston for this year's birthday and we were happy with our choice every minute of the day as I celebrated a pampering, relaxing, romantic, delicious birthday in the refined and subdued elegance of the Intercontinental Boston.

No expense has been spared in the renovation of the public spaces and guest rooms (even the guestroom doors are gorgeous! The bathroom is  awash in marble with separate tub and shower, and unique tatami windows that  slide open to welcome the sunlight awash from the bedroom or close for privacy) .

Staff couldn't have been more congenial - making me feel like a special  guest  on a day special to me. Not only was my request honored for an early check-in (to accommodate an  early afternoon facial in their tranquil, luxurious spa), but reservations were upgraded upon learning of our special celebration.  Then a little while after checking into our quietly sophisticated surroundings, we were surprised with a couple of glasses of champagne and a slice of luscious chocolate cake sitting on Happy Birthday written in chocolate, splashed across a pristine platter. Thank you Evan and Ophelia!

The spa is an experience to be relished. From the soft lighting,  new age music and restful decor to the comfort of the tranquil waiting area - -  no detail has been overlooked. Don't miss the steam rooms. And if you skip the spa (but why would you?), plan to work out in the state-of-the-art fitness room and ...don't forget your bathing suit - you'll wanna take a dip in the eternal pool.

Dinner at Miel was perfectly prepared, beautifully presented and absolutely delicious!  This is a first rate restaurant that deserves to be better known and appreciated!

Convenient to Northeastern University; the Italian cuisine and pastries of the North End;  a short walk to Faneuil Hall's shops and restaurants, and Boston's truly wonderful Aquarium (don't miss the penguins!) - and including with brick walking paths around the hotel along the waterfront - the location is fabulous.

Planning a night or more in Boston?  You deserve the Intercontinental!

24/03/14 | Link | Rating: 5.0
127. George P.
Impeccable is the only way to describe it.  From the room to the service, everything was first class.  More than I expected really.  Melissa at the front desk could not have been nicer.  Adam at the concierge desk was super kind and helpful.  Rooms are spacious and very luxurious.  Bathrooms are HUGE with a soaker tub and separate shower.  This is my new hotel in Boston.

13/10/14 | Link | Rating: 5.0
128. Jamie S.
Just returned from a very nice weekend stay at the Intercontinental.  The staff was friendly and helpful, and even sent us a free bottle of champagne for "our anniversary" (it was my birthday, but close enough). They were always kind enough to offer restaurant reservations or give us directions on how to get around. We didn't try the spa or the restaurants in the hotel. The location of the hotel is a pretty good one, and the harbor is a picturesque location that is fairly close to restaurants, public transportation, the Aquarium, Faneuil Hall and Quincy Market. We ended up with a street view room rather than a water view room, but it was still very nice.

07/04/14 | Link | Rating: 5.0
129. Cindy I.
Great location we could walk to so much. Also became my favorite hotel chain because of their lights. I travel with my own light bulb because florescent lights give me a headache and hotels these days have all florescent light bulbs. All of their fixtures had the new Phillips LED light bulbs. I love those lights and they are so much more efficient then florescent and not toxic to throw away.

Super comfortable bed!

20/11/12 | Link | Rating: 5.0
130. Alison M.
This is my new favorite hotel. The fiance and I stayed here three nights on our New England trip. Two nights in the beginning and 1 night at the end courtesy of Delta for canceling our flight home. No worries. I love free extended vacays a great hotels.

Things I like about this hotel:
1.The room is dark.
2. It's quiet.
3. The bed. OMG this bed is so comfortable and big. Just try not to sleep well in this hotel. even with aching muscles after a full day of site seeing it did the trick.
3. The bathroom. It's huge and that bathtub with the shower gel is all so relaxing for a bubble bath.
4. It's very clean.
5. Great location. Walking distance to the freedom trail, Faneuil Hall, Little Italy, China Town and only one block to the T, the subway which has a direct route to the airport.
6. The great deal we got from Hotwire.

Things I didn't like:
1. The window that goes from the bedroom to the bathroom. It's a bit weird.
2. The window washer who was clumping up the side of the building as I stepping out of the shower.
3. No free wifi

31/07/12 | Link | Rating: 5.0
131. Alise K.
We had 3 rooms, all were very different in size and shape. All were comfy and clean, but make sure you get bathrobes!!!! The hotel is pretty and fairly newly remodeled. Halls are very long and ramble on. I got lost numerous times. Beds were plush and comfy, safe in closet and good size tub with desperate shower. Location is in the seaport district, on the water. Out of the way for shopping or clubbing...

13/10/13 | Link | Rating: 3.0
132. Lynn J.
The perfect mix of hotel & condo...
My friend lives here and loves it.

Half of The Intercontinental is condos,
and the other half is a hotel for visitors.

The lobby bars and restaurants are shared by both,
and open to the public too, for merry mix of all types.

They also offer OUTDOOR DINING with a WATER VIEW!

THE DEAL:  Stay here to get a good mix of
local Bostonians and temporary tourists.

03/11/12 | Link | Rating: 5.0
133. Meredith M.
I had the pleasure of staying here recently and let me tell you this is a nice hotel. I've stayed in my share of Boston hotels and this is one of my favorites. The bathroom was HUGE and so clean. It had a dream soaking tub and large shower. The bathroom was really the stuff dreams are made of. The bed could have been a little more comfortable. It was very firm. The wakeup call was prompt and every person I worked with was polite and helpful.

21/10/13 | Link | Rating: 4.0
134. Michael C.
I have now been to the Intercontinental twice for amazing work events. Not that there was probably any doubt but these guys are a class act. My first event was a holiday party at my old job that was completely extravagant. The 3 course meal and the open bar were pulled off flawlessly.

The second event was for a luncheon for about 70 people with a guest speaker and an amzing lunch served. Again, what a perfect venue. The food was also fantastic. They had this avocado salad that they served inside the avocado shell. I have no idea how much this place costs per head but I'm sure it is pricey, but you pay for what you get.

02/10/12 | Link | Rating: 5.0
135. Danni D.
The Good

This hotel's location cannot be beat - a stone's throw from South Station, the Seaport District and the Aquarium.  It is a super easy walk to the North End.

The Rumba bar in the lobby turned out to be our favorite spot each night.  It serves up delicious rum and tiki drinks to a mix of hotel guests and the after-work crowd.  

Rooms are spacious and the bathrooms are fantastic.  Great water pressure with endless hot water, and the soaps/shampoo/conditioner bottles all smelled great.

The Bad

Despite reading time and time again in other reviews that the beds are comfortable, I could not disagree more.  I found them to be more of a solid, unyielding, unforgiving experience.  Each morning began with a handful of Advil and a walk to Dunkin Donuts for coffee to try to walk off the nocturnal assault.  I mentioned the discomfort to the concierge one night (I may have had a few at Rumba before I got this brilliant idea).  I figured our room simply had not been updated yet.  She assured me the hotel was new, and all the furniture was up to date.  So I guess this is what they were going for when they furnished the place.  One week was far too long on these beds.

Would I come back?

Hmmm.  Tough one.  I do love that Rumba bar.  A lot.  But I might try a nearby option like the Boston Harbor Hotel.  They have got to have more comfortable beds.  It's practically impossible not to have anything more comfortable.

08/09/12 | Link | Rating: 3.0
136. Myra K.
You're not the Four Seasons, but some of your staffs and waiters are not up to standards. You should train them to cut the pretentiousness and strive for good service.

06/07/14 | Link | Rating: 2.0
137. Jenn S.
We went to the InterContinental for an event hosted by a non-profit, so obviously my experience is only about the event space/ballroom.

Getting here was very easy, other than traffic, and we were able to slip right into the parking garage (which was valet only and expensive! $30 for a few hours - luckily the event gave a voucher ticket that covered some of the cost). Paying and getting the car at the end of the evening was quick & easy.

From the garage, you take an elevator up to the main lobby, then have to go through the fancy looking lobby - which contained comfy couches filled with people enjoyed the food & drinks from the fun looking restaurant. You can either take a series of escalators or the elevators up to the ballroom floor.

Our cocktail hour was in the lobby outside the ballroom, with floor-to-ceiling windows looking over the harbor. Obviously, this place has awesome views.

I loved that they had some staff standing in place with apps and others circulating. And other than the 2 bars right in front of the windows, they had little wheel-around bars with wine!

Our drink & food obviously depends on what the company ordered, but the appetizers were VERY limited (only 4, 1 of which we did not eat, as we don't eat seafood). They were awesomely presented and so-so in taste (the duck was pretty good, but the chicken had a weird crunch. The artichoke & goat cheese was pretty good, but I only got 1). They had limited wine, but the bartender made me a pretty awesome Cosmo.

A big sticking point with me is that, once in a hotel ballroom, you can be in ANY hotel ballroom. This one was at least a bit different, with more awesome city/harbor views and pretty cool lighting.

The food was pretty good and the presentation was fantastic:
- First course was a beet & goat cheese salad, onto which the waiters poured the dressing only once you got to your seat. Other than the beets, which I do NOT like, this was tasty.
- Second course was a Braised Short Rib (encircled by some sort of crispy flatbread or fried plantain? It was very hard, but once you cut into it, not too shabby) with mashed potatoes and possibly shaved string beans?
- Dessert was a FANTASTIC molten lemon cake with a fruit compote sorbet and some sort of chocolate crumble stuck to the cake...
And the bread? Mmm.

The app & dessert were the perfect light bookends to a heavier entree.

The staff is really friendly and accommodating. And I have to second Amanda L.'s comment on the bathroom! Although most people went the wrong way when entering (toward the sinks, instead of the stalls), this was one gorgeous bathroom. That's right, I said a gorgeous bathroom.

Have I been to fancier events and nicer hotels? Sure. But I've definitely been to shabbier hotels and worse events. This was very nice and I would definitely go here again - either for another event, if invited, or to try that restaurant in the lobby!

02/05/13 | Link | Rating: 4.0
138. Amy C.
A beautiful hotel right on the water. We just had the unfortunate bad timing to stay on a really busy weekend at the hotel. If you request a waterfront room, and pay extra for it, be aware that your view could be of the hang out the window variety. We were there for an event. The front desk was unorganized. Check in was long. The rooms were nice, the bathrooms being the best part. The bed was very comfy.I ordered room service which took too long and the order was wrong. It was made right quickly though, so props to customer service. The hotel was a $17 with tip cab ride to the airport or a $30 uber ride.

10/11/13 | Link | Rating: 3.0
139. Ana M.
I stayed here for a recent conference and checked in Friday, April 19th 2013. In other words, my first day in boston was during the shutdown. Though somewhat of a tangent, I have to say Boston dealt with its terrorist attack like a boss. Everyone just stop moving around so much, they said, and we can catch this petulant teenager before the end of day. And boom, it was done.

Anyway, back to the Intercontinental. It can be argued that a 5 star hotel shows its stripes (stars?) most distinctly during a time of crisis. God knows what was happening outside, but this hotel was a sea of calm and luxury inside. The staff were cheery and courteous, the room service was spectacular. For dinner that night I ordered some butternut squash ravioli, the crumble with lavender ice cream for dessert and a glass of wine. Was the whole menu available? Of course, they said. Not that we are under a shut down and things like lavender ice cream may be hard to come by. Apparently we prepared for this, even though predicting such a thing would be impossible. NBD.

The room service *was* so good. So much so that on Sunday, when I was too tired and hungover to go out to dinner, I decided to order in some soup. The same lady at the end of the line picked up, and she was a wealth of knowledge. On Friday I had asked for suggestions on what to get, and having received such sage advice that delivered on all cylinders, I sought her advice once again. "The pistou soup is delicious" was all I needed to hear to weigh my choice. And indeed, it was.

The icing on the cake was on my last day. I checked out by 11am, per the guidelines, and left my bags with the front desk. When I came back at four, the concierge provided the excellent recommendation to take the T to the airport (I'd recommend you do too!) and the front desk attendant, ever cheery and nice, bid me "an excellent return home, Ms Monteiro". And feeling taken cared for, and happy to have my name remembered since at least the previous 5 hours, I looked forward to my return.

28/04/13 | Link | Rating: 5.0
140. Tej B.
Stayed here for a weekend as a spa getaway. Spa was very nice and professional. It could use more couples oriented services, more than just the couple's massage. Room service was very prompt costing the expected arm and leg. I purchased a waterfront view but because the hotel had some snafu we got "upgraded" to a junior side but lost the view i had my heart set on. We're pretty flexible so it was ok, but someone else may have had a fit. Hotel was clean, amenities nice, staff very professional.  Overall good experience.

10/09/14 | Link | Rating: 4.0
141. Scott P.
I stayed at the Intercontinental for two nights because we got a great deal on Hotwire for $163 a night. Parking is $44 per day. It made me wonder, for the regular price you'd pay
why wifi wasn't included. Bed was extremely comfortable the first night, but by the second both my wife's back and mine were hurting. We had a cool view of the fire dept across the street. It is quiet at night, but loud in the morning/afternoon with constant doors shutting. The bathroom is awesome with separate tub and shower. Would have liked to see bottled waters in room at least. The back of the hotel has a nice view with benches. Staff is friendly and helpful. Check out was extremely fast and so was the valet. I would stay again.

07/08/13 | Link | Rating: 4.0
142. Jerry L.
My stays in Boston are usually in a hotel in Copley.  I decided to venture out of my comfort zone and try the Waterfront.

The InterContinental is a modern hotel with easy access from the South Station of the Red Line.

Room - 4.5 stars - very nice rooms with nice views.  Bathrooms are really nice with separate huge tub and huge shower.
Staff - 5 stars - concierge is helpful in planning all our daily adventures into the city.  Great recommendations on must see places
Club Intercontinental - 5 stars - upgraded rooms on the 12th floor get daily breakfast, snacks and drinks throughout the day, and hors duerves that can serve as a full dinner (sandwiches, hot treats, salads, and fruit).  I like to choose the room upgrades when offered by hotels.  It's a nice convenience, even if you don't use it.

We haven't tried the restaurants on site, but they look pretty good.  We wanted to try Sushi Teq, but unfortunately they aren't open for lunch on Saturdays.

20/04/12 | Link | Rating: 5.0
143. Liz F.
I had the loveliest experience with a wonderful young woman named Melissa at the reservation desk.  As my traveling companions and I are from Dallas (no ocean in site) we had asked if we might be able to  get two rooms with views of the harbor.  Melissa was able to arrange for one room, but not two. She was disappointed for me and so told me that she would have a little surprise for me in the room. I was so excited when I returned after dinner and found champagne and chocolate dipped strawberries!  It was so nice of her and completely unnecessary.  We toasted to her and promised out next visit to Boston would definitely find us at the InterContinental!  Very lovely hotel!

28/10/14 | Link | Rating: 5.0
144. Sandra M.
The staff are friendly, the rooms clean. I enjoyed the views of the river and city from our room. The Bed was comfortable, the wash-room large with quality toiletries. There is a strange window to the bathroom located above the bed on one side, tub on the other.

The sitting area was comfortable. The room is modern. There is a desk as well as plenty of power outlets. I can`t think of anything that would have made the room and our stay any better. We did order room service which was prompt and tasty.

Sushi Teq in the main lobby area was very good. I loved the orange and cinnamon along with the salt and limes. Décor was great.

The hotel bar was just okay. Drinks were not great and service could have been better. When the wrong drinks were brought, a simple apology and correction would have been good, rather than an excuse and making it almost seem like we were at fault.

The outside area out the back door of the hotel was a nice spot for a stroll along the river.

01/07/13 | Link | Rating: 4.0
145. Michael M.
Hotel and staff were great but it's the little things that really ruined the experience for me. Charging $20 for wifi and then also charging me to print and scan at the business center is crazy. I understand that the normal clientele at the IC might not even bat an eye at these little charges but it is totally unacceptable for a hotel that charges $300+ per night for a basic room.

12/11/14 | Link | Rating: 3.0
146. Sasha B.
nice lobby, great back porch by the seaport. rooms are standard for a 4 star hotel.

23/09/14 | Link | Rating: 4.0
147. Paul T.
Great place! Staff helpful and friendly, great service. We ordered dessert for the kids as we left the restaurant, and it was in little cardboard tubs and a brown paper bag --- totally lane. We cancelled the order without making a big deal of it....just that it was not worth $28. So we go back to the room and 20 minutes later, room service shows up unannounced with the dessert we had ordered, all nicely presented. A++ recovery!

Fitness center us terrific as well!

16/02/14 | Link | Rating: 5.0
148. Gale C.
We booked a quick getaway into Boston and really lucked out with this choice.

The staff were extremely courteous upon check in and were accommodating in our request for a room with a view. We had a room overlooking the Boston tea party museum.

The hotel is newer and the rooms and lobby had a modern clean aesthetic. The spa and exercise facilities are clean and modern as well, so you really feel able to relax and unwind.

Zero complaints on the quality and service.

23/02/14 | Link | Rating: 5.0
149. Karen A.
Beautiful hotel, clean and spacious rooms.  One of the nicest I have stayed in.  Everything in the room is newer decor.  Bathroom is huge!  Marble floors in the shower and an oversized tub.  I would definitely go out of my way to stay at this hotel again if I happen to visit Boston for a second time.

25/06/14 | Link | Rating: 5.0
150. C. K.
I have been a guest at this hotel and will be one again this weekend. It is fantastic for business and leisure travellers.

Service: Superb. The concierge and hospitality team members are polite, accommodating, highly professional, and extremely attentive to their guests.

Rooms: Well-lit, spacious, and extremely clean with a generous array of amenities. We were very happy with the housekeeping staff in addition to the view and the suite furnishings.

Looking forward to going back!

03/06/14 | Link | Rating: 5.0
151. Diana C.
In town, high end upgraded room with separate tub and shower in the bathroom, available swimming pool and work out area and robes in the room.  I only got to stay one night on the way out of town on business, but it was nice.  Relatively quiet even with being off a busy street.  The staff is friendly and helpful.  Comfortable beds and good sized TVs.  Definitely would come back.  Enjoy Boston!

31/05/14 | Link | Rating: 4.0
152. Evan M.
My stay at the Intercontinental Boston was, by far, the best hotel experience I've ever had.  To put it simply: this place is amazing.  The hotel is modern, spacious, elegant, and luxurious.  No other hotel in Boston compares, and you'd be hard-pressed to find a better Intercontinental anywhere.  The IC Boston has earned every single one of it's 4 diamonds.  

Besides being a beautiful hotel in the heart of Boston, the service provided is first-class.  From the second I arrived at the door, to the moment I checked out, I was treated like the most important person staying at the hotel.  Every employee I interacted with was friendly and professional, and tried to make my stay special.  I can't thank them enough for that.

The rooms definitely have to be the biggest in Boston.  They're huge!!  I was fortunate enough to get upgraded to a suite, and it was breathtaking.  No matter what room you book, you will not be disappointed by the size.  The hotel also offers several restaurants and bars, a massive fitness center, a pool, and a top-rated spa.  Also, the Club Intercontinental on the 12th floor is great, if you are given access to it (usually only the elite members in the IHG rewards program, or at the hotel's discretion).  They provide food and drink offerings all day, which is very convenient.

If you are planning a trip to Boston, the Intercontinental Boston is the only hotel you should consider.  It was truly a great experience, and I can't wait for my next stay.

10/12/13 | Link | Rating: 5.0
153. Carlo V.
Nice rooms , very nice staff, big rooms , beds are in the hard side and small
Elegant and well kept place, the in room bar is nice and the 24 hour room service is excellent.

The bathroom was big and the shower had a good flow of Watter .

I join their membership, the gym was very nice as well their indoor pool.
Will stay again.

16/07/14 | Link | Rating: 4.0
154. Shaun T.
first off,   When you walk in you immiediatly realize that you booked the right hotel! That decore is beautiful and the staff is just as wonderful. Once you get to your room be ready to be pleasantly surprised again because the are great! From the layout to the amazing views of Boston (the best city on earth). Now just when you think it can't get any better you taste the food from "Brasserie Provençale". I had maybe the best lamb of my life! If your thinking about booking a hotel then you have found it! Boston Strong!

26/03/15 | Link | Rating: 5.0
155. Kelsey M.
Attended a formal event here and had a decent time.  The staff were exceptionally good. The food was just average *but decorated nicely). The coffee was some of the best I've ever had in the States.

23/06/14 | Link | Rating: 4.0
156. Carolyn B.
On our most recent trip to Boston, we had the pleasure of staying at the InterContinental for a week.  The rooms/surroundings were luxurious and the service staff was very accommodating.  On the first morning, the concierge talked me through and gave me maps so that I could navigate the subway system or T as the locals call it.  He even gave me a subway ticket that was good for 3 more days that one of their guests had no further use for since they left that morning!  How nice was that? One less thing to worry about.  You see I'd never done any subway by myself, but it was either the T or sit in my room all day!  It was a great success and every morning, I'd go to the concierge and he would make marks on my maps for the day.  Also, the staff gave us wonderful recommendations for places to eat.  

The beds and linens were oh so comfortable.  As a matter of fact, I just got off the phone with the concierge there and he is going to call me back with the information on the linens so I might be able to purchase some for our home.  Cool!  If you walk out the back, you can see where the Boston Tea Party took place.  Just an added bonus!

30/09/13 | Link | Rating: 5.0
157. Arpi G.
We stayed at the intercontinental when visiting Boston. Overall fantastic experience, super friendly staff and very helpful. Great location. Since it's right on the water, we took the water taxis (free) upon arrival and departure. Within walking distance to the Boston Tea Party museum (must see if you're visiting!)

Also, we really enjoyed the rum bar down in the hotel lobby, great food and drinks.

17/01/14 | Link | Rating: 4.0
158. Cory W.
Stayed at the intercontinental in late March and had a disappointing experience. First I was placed in the wrong room type. All our luggage was in the room, I went down to ask why they placed us in the wrong room type and they moved us to the correct room. The front desk said someone would be up to move our luggage. That never happened and I had to move all our bags (7 of them) myself to the new room.  In addition to this I'm a platinum member and never received any of the benefits that come with this membership. On a positive note, the bar had some good food and drinks.

14/04/15 | Link | Rating: 2.0
159. Marcus M.
I really have to give this place 5 stars. And I never give hotels 5. But this place was great. Let me start off with the reservation. I requested a high floor, with a view and in the corner WITH a late check in. GOT IT ALL!!!  The staff was super friendly and the place is so quiet. You would think a hotel this size would be noisy. Not so.  I can't think of the front desk staff ladies that asked how my stay was. And gave my wife and I chocolate covered strawberries because I mentioned how busy my wife was with work. I mean they really took care of us. Britney at the concierge desk was a sweetheart even when I cancelled on things I asked for. Ughhhhh now I have to remember there names. lol. I can not wait to go back to this hotel. I will never stay any place else.

01/02/15 | Link | Rating: 5.0
160. Mark S.
If you're debating whether or not this is the best hotel for your trip to Boston, just stop and go book it!

The rooms are surprisingly large with a huge 55" LED TV, large desk, a chaise lounge at the end of the bed. The bathroom is also BIG, with a large soaker tub and just about everything you could ask for inside.

The hotels lobby areas and restaurants are beautiful, and the building butts right up against the harbor within a hundred yards of the Boston Tea Party museum.

The staff, the concierges in particular (Adam and Luis were awesome) we all outstanding.

The location is within an easy walk of the North End, where all the history is and all the tours start. Actually, Boston is a pretty small city, so if a 3 mile walk is okay, you can see almost everything on foot.

My only complaints are that there is a weird pass through between the bathroom and the bedroom that reduces your privacy quite a bit. .no chili before bed please.

Other than that, I highly recommend this hotel, and Boston in general!

08/07/14 | Link | Rating: 5.0
161. Jennifer S.
Beautiful hotel in a convenient Seaport location!  The staff was very professional, the rooms were large and very comfortable and I love the upgrade to a Jr. Suite - thank you!

19/09/14 | Link | Rating: 4.0
162. Andrew L.
I stayed in Penthouse South on the 12th floor  on 2-28 and every member of the staff took care of every detail of my stay with poise. I travel approximately 200 days a year and if the city I'm in has an Intercontinental in it I'm staying there. Slowly but surely the band is making a larger foot print in the US and and I can not wait for the day that the Intercontinental has a property in every top equality city in the county. During this stay I would like to point out Sean and Matthew from the management  team for going above and beyond as you would expect from any one at at Intercontinental. I would also like to thank Abbey for all of her help as well.

Over all this review really just goes to show that if you're looking to a 5 star experience while staying in Boston look no further that The Intercontinental.

02/03/15 | Link | Rating: 5.0
163. Ryan A.
Great experience. Would definitely splurge to stay there again.

14/11/14 | Link | Rating: 5.0
164. Tijuanna D.
I stayed here in December 2014. This place is beautiful! The rooms are spacious, very well kept and the service from the valet to room service was extraordinaire. The view of the city was not the best but all else deserves five stars!!

28/02/15 | Link | Rating: 5.0
165. OcchiDiGatto S.
Loved it. Great rooms: beautifully appointed with a relaxing high-end atmosphere, quiet rooms, comfortable bed, luxe tub and separate shower, huge HD TV, premium complimentary toiletries. Great location. Five star service from the staff. Happening restaurant/bar and lobby. Spa on site (but I have not taken advantage of it, so can't review it).

What else can you ask for?

I will stay here again on my next trip - business or pleasure.

24/10/14 | Link | Rating: 5.0
166. Amanda L.
I just love the InterContinental. 8 years ago I was fortunate to stay in a suite for a birthday party and have been in love with it ever since. The lobby upon entrance is beautiful and super clean and for some reason it just has the best smell - weird, I know. The rooms are gorgeous and the suites are impeccable with a large jacuzzi separate from the shower in the bathroom.

Since then I've been coming back for the bar on the back deck (on the water), and also to Rumbar for an after work cocktail. Both spots are great with super attentive bartenders and the drinks are fairly priced for Financial District/Seaport area.

10/07/14 | Link | Rating: 5.0
167. Douglass W.
Everything you'd want in Boston

Ever stayed in some of the "rooms" (more like closets) many downtown Boston hotels offer?  The InterContinental's rooms are good sized, in fact their bathroom is the size of a hotel room right up the street...

Let's start with the rooms:
High-end, upgraded room.  Very comfortable beds, very clean room.  Good sized flat screen tv's (40inch maybe).  Bathrooms, as mentioned, are huge.  Tub and stand up shower (in my room at least).  Plenty of pillows of all types.  Though I can't remember if they had normal sized pillows or those annoying mini's other places have.  Great view.

Location:  A couple blocks down from Quincy Market/Financial District/Aquarium.  AKA, GREAT location for most.  

Lobby/General areas:  High-end.

Parking:  Solid, typical.  We went valet, car was ready very quickly.

They ONLY thing that stopped this from getting a perfect rating was my check in.  Took forever (over 30 mins).  Fortunately I wasn't in a rush, as I had a work meeting and the family was at the aquarium.  And the staff was trying VERY hard to figure out what was going on with their computers.  They weren't indifferent to how long it was taking, but it did take forever.  Not a typical check in and I will be back.

Highly recommend.

19/05/14 | Link | Rating: 4.0
168. Tajira M.
Best hotel I've stayed in, Boston! The sunken tub, stand alone shower, amazing fitness center, the beautiful spa, the awesome cocktails at the bar... I mean, I had everything I wanted.

I went to Boston for a work event and had to rush out after only one night. I was sad to leave because I had such a great experience. The front desk was friendly and accommodating, the fun was so nice that I was motivated to go back a second time.

From the catered food to the knowledgeable valets, everything about my experience was positive. The bed was uber comfortable, the shower had great water pressure, and I was already trying to plan another stay. All hallmarks of an excellent hotel.

Even if you're committed to your Hiltons or Marriotts, I think you should give this place a try.

See pics.

27/10/13 | Link | Rating: 5.0
169. Kristin B.
Stayed here for 3 nights during Ryan G's BU graduation weekend and loved it here! first the hotel has a great location - walking distance to the North End, Freedom Trail, Fanueil Hall, and basically most of the touristy must-dos in Boston. Also the hotel itself is really nice and clean. the lobby has a lot of seating areas which served as a great meeting up spot for my family while in town. the rooms are spacious enough for 2 people but the only awkward part is the sliding screen door window that separates the bathroom from the bedroom. make sure that you're with someone that you know and are comfortable with if you're staying here haha. the staff was also really accommodating - great restaurant suggestions, gave good directions, and overall was very helpful.

only slight negatives are: no free wi-fi! i think its $13 a day which is pretty ridiculous at such a nice hotel like this. also, we were on a lower floor so heard a lot of street noise and sirens since the fire department is nearby the hotel.

30/05/14 | Link | Rating: 5.0
170. Melissa H.
We stayed at the InterContinental for four nights over the 4th of July holiday weekend and had a wonderful time. The hotel was beautiful, updated, and exceptionally clean and it was in a perfect location - pretty convenient to just about anything we wanted to do.

Room: The room was very light and spacious and we had a great water view of the Tea Party Museum. There was ample seating throughout the room and the TV was large so you could see it wherever you were. The bed was pretty comfortable, maybe a little hard. The bathroom was gorgeous marble with a glass enclosed shower and a separate soaking tub which I definitely enjoyed. There was a weird window thing that slid open and opened up the entire bathroom but it didn't totally close the bathroom off because there was a gap at the bottom so that could have been really uncomfortable if it was a couple's first trip away together or something. Our phone didn't work and it was the only one in the room that had a button to call down to the concierge or front desk so that was a little frustrating at times.

Service: The service was pretty good. Housekeeping was great and very friendly; they were attentive and helpful in meeting our needs for the most part - though we did run out of toilet paper one day. I was a little surprised when we checked in that no one asked if we needed help with our bags. Our bags had wheels but still, I would expect a hotel of this caliber to at least offer.

Amenities: We got cocktails at Rumba a few times and the service at the bar was great - very attentive and the drinks were good. However the food (and we only got one thing each time) took forever to come and we weren't there during peak hours; it took so long in fact that one time they took it off of our bill without us even saying anything. The service at the tables was very slow so I'd definitely recommend sitting at the bar. There are a couple other restaurants and a really cute patio bar overlooking the water that we didn't have a chance to try out.

For a business hotel the "business center" is a joke. It's two computers in the middle of the gift shop so if you're looking for privacy or anything it's not really going meet those needs. It was also a little in the way if you're trying to look at some of the products and someone is sitting in the chairs blocking the display.

All in all it was an amazing time and I'd definitely recommend this hotel.

08/07/14 | Link | Rating: 4.0
171. Justin N.
I have to say this is definitely one of the best InterContinental locations. The staff here are super friendly and helpful. The location is great(downtown Boston walking distance to the bay front walk and North end). Rooms are quite big(for geographically small town like Boston). If you book early the value is pretty great too.

14/01/15 | Link | Rating: 4.0
172. Jazen B.
If you ever want to feel like a king in your own castle the Intercontinental Hotel will make you feel that way. I recently visited Boston for dental conference and stayed at this hotel. From the moment I walked in until the time I walked out I was treated like a king. The service was outstanding, at the concierge level on the 12th floor for small fee, the Intercontinental Hotel offers a wonderful breakfast, A nice lunch break all the time, and top shelf cocktails in the evening. The room was spotless, I really like the see-through from the bathroom to the living room. I could take care of business and not miss a bit of SportsCenter. Nice!

My only suggestion for the hotel would be to add and exhaust fan to the bathroom. LOL!

Overall my stay at the Intercontinental was outstanding.

06/02/15 | Link | Rating: 5.0
173. Steven H.
I am so happy my company has a good rate here. It is a wonderful hotel. It is modern without being sterile. The staff are warm and welcoming, but not intrusive. The rooms are fairly large, especially those with king beds. The beds are good, if not great. The flat screen TVs are HUGE (55 inches?), have a very large channel selection and great pictures. The bathrooms are very large, as well, are paved with beige marble, have separate tubs and nicely sized stall showers and good lighting.

The hotel is deceptively large. Walks from the elevators to rooms can be quite long. The lobby is very nice and has really comfortable seating areas of you have to wait for someone.  

The location is first rate, a short walk to most of the financial district and seaport areas. Rumbar  has good drinks and the sushi place in the lobby looks like it is worth a try on a future visit.

Highly recommend this hotel.

17/01/15 | Link | Rating: 5.0
174. Ni N.
Extremely quiet in the room with plush bedding, Kohler deep bathtub (a must after a long day)... perfect layout. Room service is excellent. Fitness center has a nice pool as well as a series of high tech ellipticals, bikes & treadmills that have individualized fan with various levels to choose from. Service is very professional. A must: Detoxifying Body Wrap at their spa. After a workout you can spend some time opening your pores in their eucalyptus steam room. You will not want to leave this place!

02/05/15 | Link | Rating: 5.0
175. Mike M.
A beautiful hotel with a scenic overlook of the Boston Tea Party Museum right next to the waterfront.  I stayed here in March of 2015.

All the staff here was friendly and helpful.  They were always quick to respond to my needs.  My only complaint is that the room service menu is a little expensive, but what hotel menu isn't?  The king size bed is super comfortable and my room featured a separate tub and shower which was great for relaxing.  

A quick tip, Rooms often do not come with free WiFi and it will cost you $19 for up to ten devices.  If you sign up for their free members club though you get access for free!  I just called the front desk, gave my email address and name, and an access code was all mine.

04/03/15 | Link | Rating: 5.0
176. Travis W.
It's an A-ok hotel as Yelp says but nothing above and beyond.  Few quick thoughts and experience in this stay:

1. Rooms, are comfy/nice, and pretty modern.  Barely showing some age compared to the newest boutique and remodeled hotels.  Relatively standard sized rooms unless you get a more corner room by chance (had as first room before switching).  Not much bigger though or just perception due to windows/etc.

2. Service.  Front desk was great and accommodating.  Usually when calling room service, guest services, there were a lot of rings, say 15 for ordering rooms service before it rolled over or got answered.  Overall pretty friendly staff, but couple cases were just average.

3. Experience - I think usually I'd still do 3-4 stars as good location, comfy hotel, and it is larger if you like that.  I got put in a good room, but immediately had work/jackhammering outside of it as they repaired the exterior.  This happens of course but was annoying as had to repack and move rooms.  The front desk was accommodating and pretty quick about it though - thanks!

Overall, solid hotel for this chain.  Will update with more info on the gym/facilities/more in due time.

22/04/15 | Link | Rating: 3.0
177. AJ K.
This is a gorgeous hotel in Boston's financial district. It's walking distance from North end and Faneuil hall/Quincy Market, and right by the main harbor area. The decor and styling of the hotel is updated and chic, with a wonderful luxury feel. I would rate it as one of IHG's top properties worldwide.

We stayed in a standard Kjng room and it was spacious and beautifully laid out. The large bathroom had a separate shower and tub area, with lavish use of marble. The room was thoughtfully built, with recessed night lamps and a low profile bed (very good for our 19 month old). However the mattress itself wasn't very comfortable; a n old school spring coil mattress with little support.

Unquestionably, the greatest asset of this hotel is the front staff. Everybody at the reception - especially Anna (manager) and Becca were delightful and truly made us feel like valued guests (even though we have no IHG status). The valet (Ahmed) and porch attendant were not pleasant and had a curt attitude on the multiple occasions we encountered them. Their bad form was still not enough for us to give this hotel anything less than a full 5 rating.

The restaurant here (Miel) serves quite an average (an of course expensive since its hotel pricing) breakfast but has some INCREDIBLE mouth watering pancakes. I could have them by the dozen...

We paid $280/night at this hotel for the room.

28/04/15 | Link | Rating: 5.0