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Lenox Hotel in Boston, MA

Lenox Hotel in Boston, MA


Built in 1900, The Lenox Hotel is steeped in tradition, but it's the Saunders Family's long-standing commitment to exemplary service that keeps The Lenox in fashion... A quality appreciated by its loyal guests, clients and employees.  For two decades, The Saunders Group has trailblazed an "eco-friendly" strategy at its hotels, making The Lenox Hotel in Boston's historic Back Bay the global pioneer in luxury, urban ecotourism.


Established in 1900.

In 1900, the hotelier and impresario Lucias Boomer (best known as the owner of New York's Waldorf - Astoria) began work on what was to be the most luxurious hotel in New England. Eight months and $1,100,000 later, The Lenox, the tallest building in Boston at the time, opened its doors in the heart of Back Bay and a proud tradition was born.

Over the next century, The Lenox became a home-away-from-home to luminaries in entertainment, business, sports, and the arts - and came to occupy a prominent and cherished role in Boston society.


Company Info:

Rating: 4.44

Address: 61 Exeter St, Boston, MA, 02116

    Hotels in Boston, MA



    Comments (135):

    1. Michelle I.
    i stayed here a few weeks ago while i was in Boston... i was very impressed. this hotel is situated right in the Back Bay area, very close to newbury street, tons of shops, restaurants and fun bars. the hotel itself has 3 restaurants, all which have nice bars. the hotel also has free WiFi in all rooms and a fitness center on the 1st floor. the most noteable feature about our room was that we were on the top floor.... our windows had amazing views! the service we received was impeccable. every night we had turn-down service complete with truffles on our pilllows. in the morning, they had a newspaper waiting in front of our door. my favorite part was the extra comfy beds and the bathroom filled with Aveda products. not one staff member raised an eye when i stumbled back to the hotel at unGodly hours every night. in fact, one of the maids just giggled and handed me some extra truffles. a definite recommendation to business travelers...

    24/01/06 | Link | Rating: 5.0
    2. Brandy S.
    A nice hotel in the Back Bay area - while it is certainly not the most posh, it offers an old school charm that is worth the nightly rate. A good majority of the rooms are actually pretty large and they have unique furniture, so you don't feel like you are in a hotel. I would definatly reccomend it over the other chain hotels in the area.

    19/08/05 | Link | Rating: 4.0
    3. Brad D.
    Stayed here over a long Easter weekend visiting some family for my first time in Boston. When I checked in, Mary at the front desk was very helpful and gave my brother and me some good tips for going out that night. My room had an excellent view of Back Bay, and I was minutes away--one if by land, two if by T--from anywhere in the Boston area I wanted to go. Saw all the gorgeous old row houses in Beacon Hill, strolled through Boston Commons, took the Red Line to Harvard, went to a Celtics game with some awesome seats set up by the concierge Keith, and sampled some excellent restaurants and bars in the area (try Stephanie's, a block away on Newbury and Exeter). The restaurant at the Lenox, City Table, had probably the best Cubano I've ever tasted, and some phenomenal classic cocktails (including a Manhattan made with rye, the way it should be). The atmosphere of the place is exactly what I wanted for a stay in Boston--classic, sophisticated, with all the modern amenities one could ask for and an incredibly helpful staff. I've never stayed at another hotel in Boston, and as long as the Lenox is around, I never will.

    06/04/10 | Link | Rating: 5.0
    4. Jackie K.
    The Lenox is probably choice #2 (Fairmont Copley being 1st) for my dad and step-mom when they come to visit me here in Boston. It is a very chic hotel, which is not too large, and provides some lovely views of Boston nightlife. It is also in the center of things...always a plus. The door men are just darling, and will get you a cab, even if that means running up and down boylston, with their whistles blowing (hehe, yes, that's happened). The concierge booked a few reservations at fabulous restaurants they suggested, and the bar on the first floor (not that pub one, but the classy one) is just great as well. I would reccommend this for the business traveler, or the young, hip, couple (like my parents), not too family-oriented, but family friendly for sure, as Boston is pretty diverse. Not sure how it is as prices go, but definitely on the more upscale side. Great, spacious rooms, and great staff, they make you feel welcome always.

    22/02/09 | Link | Rating: 5.0
    5. Carley B.
    Apparently the red sox were in town the weekend we wanted to slum it and get a room at the Howard Johnson's.  175 a night?! So we said "screw it" we'll go a little fancier if we have to! We opted for the Lenox hotel.  It's right in the middle of everywhere two young gals vacationing in Boston want to be around! The beds are probably the most comfortable things I have ever slept in.  The staff was completely accommodating and the shower accoutrement's are aveda! five big old red stars for the lenox.

    10/04/07 | Link | Rating: 5.0
    6. woofgang q.
    The room decor takes you back to Grandma's house, so think of the Lenox as the anti-W.  Both for those familiar w/Boston and newbies, the location perfectly suits the visitor, as numerous restaurants/stores/attractions and the T station lie nearby.  

    By modern standards the rooms are spacious and comfortable...though Victorian and frilly.  A+.

    09/01/07 | Link | Rating: 5.0
    7. Tracie B.
    I've had a great stay at the Lenox hotel. All reviews about it being sort of foofy, anti-W, grandma decor are right on the money, but the hotel is extremely comfy (great bed, good shower, AC/heater that I haven't had to really fuss with) and doesn't smell at all like Grandma's house.

    I've had nothing but friendly, prompt service. Even when my in-room hair dryer crapped out after 15 seconds of use, a replacement was brought to me in less than 3 minutes (I was almost sure I was going to have to go to my business meeting with bad hair, but no!). When I asked for directions, the concierge actually walked outside with me and pointed me the right way. And the cookies you get at turn-down time are yummers.

    And for the location, this is a great deal. I was actually here for an event at the Westin Copley place, but that was $600/night, so I stayed down the road at the Lenox for $229/night. Sweet deal! This place has been fantastic. I'd stay here again anytime.

    Single gripe: the only power outlets within reach in the room were under the desk or in the bathroom. Not great for business travelers or anyone who wants to charge a cell phone or laptop or iron.

    15/04/08 | Link | Rating: 5.0
    8. Carrie E.
    Lovely. Lovely. Lovely. And I'm not using the word ironically - it's the kind of place you'd recommend to your parents or your beloved Aunt Nana. The service at the front desk was great and when I needed help connecting to their wireless internet they sent someone up in less than 5 minutes (now that's what I'm talking about!). The decor of the room felt straight outta "Little Women" but the bed was amazingly comfortable and the shower was a little piece o' heaven. The Aveda products sealed the deal for me - this hotel was not exactly my scene  but I'd definitely send the official grown-ups in my life to stay at the Lenox.

    02/02/08 | Link | Rating: 4.0
    9. cheng k.
    I liked this hotel quite a bit! Great service, comfy room - Aveda products.
    The decor is old victorian american classic, you know - kinda foofy. But comfy nonetheless. Service was great and the restaurant here was pretty good.

    The elevators however are ungodly slow.

    24/06/07 | Link | Rating: 4.0
    10. Alex G.
    A free upgrade upon arrival - nice! The rooms are very spacious and the hotel itself has a bit of old world elegance. Bonus on the free wifi. Overall, I am pleased.

    17/05/10 | Link | Rating: 4.0
    11. Mike L.
    I dont know much about the actual hotel but the batjroom in the lobby is spectacular. I will go out of my way, even take the T, for a chance to sit in this bathroom.

    03/04/09 | Link | Rating: 5.0
    12. Jon C.
    Solid hotel all the way around. Every member of the staff was cordial and helpful, from concierge to the bellman and the front desk.

    The location of the Lenox is the best. They are close to a ton of restaurants and positioned nicely in one of the best areas in Boston, the Back Bay.

    The Lenox is a nice place for a business stay or a quick romantic get away. Either way the Lenox is a terrific stay.

    Small note: if you valet your car, get ready to pay 40 bucks a night.

    08/06/08 | Link | Rating: 4.0
    13. Jeanne N.
    LOVE the Lenox. We stayed here for one night, to celebrate our 20th Anniversary.  I reserved my room online and just happened to mention it in the comments section.  To our surprise and delight, they upgraded us to a fireplaced room, and had a card and complimentary wine waiting for us.  Even the valet upon our departure said Happy  Anniversary to us.  The concierge was very helpful in our selection of a special restaurant.

    The hotel is everything the previous reviewers said and more....loved the robes, chocolates on the pillow,  free Globe and coffee in the a.m, complimentary water and wifi.  Location was great in the middle of everything.  Husband enjoyed the small but very safisfactory fitness room too. The value was incredible. Will definitely be my # 1 choice for Boston hotel.

    24/11/10 | Link | Rating: 5.0
    14. Garth S.
    I've never stayed at the Lenox Hotel but I use their men's room every chance I get.  The toilets flush themselves.  The soap dispensers and faucets are automatic.  The hand dryers blow hot and are strong enough to send you into orbit.  You can take care of business without touching anything but yourself.

    The bathrooms are right off the lobby and serve not only the hotel but its several restaurants--City Bar, Azure, and that faux Irish place whose name I don't remember--so its not like anyone's going to notice if you're caught short and have to make a pit stop.

    The marble floors are spotless.  I won't say they're so clean you could eat off them because that would be gross but I can say with certainty that if I ever got shitfaced at City Bar and had to spend the night sleeping on a public bathroom floor with my face hanging over the toilet bowl, the Lenox men's room is where I'd want to be.

    30/06/07 | Link | Rating: 5.0
    15. Carrie R.
    Lovely old building, quite charming with door men and very nice staff.  The room is lovely with classic chandelier, beautiful wooden bed, lovely decor.  The high thread count sheets and down comforter are a great touch.  There are 3 restaurants in the hotel and they are great! Fun atmosphere for someone visiting Boston for the first time. The location couldn't be better either, with many shops and restaurants w/in walking distance.

    08/11/10 | Link | Rating: 4.0
    16. Charles R.
    1st time staying at Lenox (stayed at the Taj last visit) and very impressed by the excellent, personal, friendly service. The Lenox is an old-time hotel from the bygone era before the chains took over the hotel business. Lenox is conveniently located in the Back Bay on a safe street just steps away from great shopping & restaurants.
    SPECIAL ADVICE: Don't rely on GPS in Boston... The signal was both intermittent and often unreliable! I drove in circles on my way to the airport this morning.
    That said: We will most probably book again at the Lenox when we return to Boston.

    14/09/09 | Link | Rating: 4.0
    17. Katie C.
    Beautiful old hotel in Boston, located close to everything. Their banquet rooms are out of this world and the food is great. A must stay if you're looking for a nice night in Boston.

    27/01/11 | Link | Rating: 4.0
    18. Rachel J.
    The service at the Lenox is top notch.  I stayed here during my wedding weekend (but got married elsewhere) and they treated me like I was getting married at their hotel.  We had a room block there and most of our out of town guests stayed here, probably because it feels like old Boston.

    They were so accomodating - giving us a private room for an after-party, allowing us to use their new Lexus as transportation to our wedding, and offering complimentary champagne at the end of the night.

    Awesome service!

    14/01/09 | Link | Rating: 5.0
    19. Justine N.
    I travel to Boston often for work and have stayed at several different hotels. The Lenox is definitely one of my faves so far. It's a great boutique hotel conveniently located a short walk from the Copley T stop, shops/restaurants on Newbury and Boylston Streets, and the Hynes Convention Center.

    I appreciated some of the little things they do to make your stay feel personal. About 30 minutes after I settled into my room on the first night, I got a phone call from the front desk checking in on how everything was and make sure I was happy with my room. Great service. Also, each night I came back to my room, my bed was turned down and they a package a of peanut butter chocolate cookies were sitting on my pillow. It was a nice touch.

    14/09/08 | Link | Rating: 4.0
    20. Joseph S.
    The only thing I can complain about is the iron.  Fabulous stay.  Has a classic feel, but not stuffy.  Modern conveniences with Bose I Pod player, Aveda products.  Green awareness. Complimentary cool water in the fridge on a hot summer day. Central location. Super friendly staff, excellent meals from room service...some of the best Mac n Cheese I have ever tasted. I would definitely stay here again.

    07/08/12 | Link | Rating: 5.0
    21. Greg K.
    I'm staying here right now and it's the bees knees.  

    It must be the economy thing, but I got this room for about $180 and I get the impression this is usually a much more expensive place.  The rooms are great, staff friendly and helpful, and the location is great.  

    Many things that a chain would nickel and dime you for, this joint includes.  I would heartily recommend at this price.

    09/03/09 | Link | Rating: 5.0
    22. Rachel T.
    Came to Boston for the Marathon and if I ever get the opportunity to visit Boston again, I will ONLY stay here. The service is amazing, the staff very friendly and the location cant be beat. Its clean, the lobby is rustic and the rooms are plentiful in space. LOVE!

    02/05/12 | Link | Rating: 5.0
    23. P W.
    We stayed at the Lenox this weekend and it was delightful. Everyone we met on staff was absultely professional and friendly, and took such great care of us. It is a lovely hotel w/ an European feel. Restaurant (city table) was yummy for brunch and had a few great pints poured at the pub (Sola)! Our room was small but perfect and so comfortable - I slept like a baby, which is such a rare treat. The location was great for us to walk pretty much everywhere we wanted to go. We'll definitely be back.

    08/08/10 | Link | Rating: 5.0
    24. Ranjit S.
    I'm in Boston for work, and this is my second time staying at the Lenox. First, the negatives:

    1) Lack of power outlets near the desk
    2) Slow elevators
    3) Did they give me 2 bottles of water in the room last time but none this time? I forget if they did last time.

    But those and any other negatives I have not thought of or experienced yet are far, far outweighed by this:

    Peanut-butter-and-chocolate-peanut-butter-cup cookies waiting for me on the bed in my room. And they gave me a room with 2 beds. 2 cookies per bed x 2 beds = 1 very happy guest.

    Other positives include: nice room, comfy beds, good temperature control, flat screen tv, free wireless internet, friendly staff, two pretty good bars attached to the lobby (yuppy Irish bar Solas, and the loungy City Bar).

    09/06/08 | Link | Rating: 5.0
    25. Michelle I.
    I recently stayed here when I was visiting Boston for work.  What a fantastic hotel!  My co-worker and I arrived early, too early for check-in, but the staff were so great about allowing us to store our bags and gave us some decent recommendations about how to pass the time until we could get into the room. They were even kind enough to call us when a room was available so we could check-in early and freshen up for our meeting.  The location is amazing, right next to the Public Library, shopping and down the road from Boston Commons.  It was my first time in Boston, so this place had the perfect location for me to do a quick "check-out" of the city.  The room was great, comfy bed with a comforter that just swallowed me up.  The bathroom was typical hotel bathroom, but I totally appreciated the complementary Aveda toiletries in there.  I also totally loved the free wifi service.  And Lindt chocolate with the turn down service...that makes me one happy gal!

    Our work meeting was held in one of the meeting rooms on the second floor.  We had one of the small meeting rooms that was a bit of an awkward shape, but it was still great.  The catering provided by the hotel for the meeting was decent, nothing fantastic but it definitely filled some hungry bellies.  I also had breakfast at the adjoining restaurant, the City Table.  Yum!  Great restaurant, with some decent breakfast choices and great service.  If I travel to Boston again, I will definitely want to return to the Lenox Hotel if possible.

    07/08/10 | Link | Rating: 4.0
    26. Rick F.
    You will NEVER have a better hotel experience. Top flight top to bottom - excellent location in Copley Square to both downtown and Fenway Park. Many restaurants in neighborhood. Did not eat in hotel, but enjoyed the City bar - excellent wine and spirits selection and reasonable prices. Hotel is working on being a bit 'hipsterish' but dealt with middle-aged us very well. Conceriege got Red Sox tickets for us with ease and provided a 'goodie bag' with ball caps and snacks on her own. Classic historic hotel with up-to-date amenities and service. Expensive but worth every penny! Would stay here again when in Boston.

    25/09/12 | Link | Rating: 5.0
    27. G. B.
    We stayed 5 days. We reserved a room with a discounted rate through Fodor's. Don't know if that was why we got one of the smallest rooms that was next to the maids closet, with no view, but we did. The maids banged the door on their room as late as midnight. Room was clean and the amenities were first class. I thought the smelly perfume they pump into the lobby was too odorous. Seemed like they were trying to cover up something. Great location for the T and Back Bay.

    26/07/12 | Link | Rating: 3.0
    28. Melissa A.
    My boyfriend and I stayed at The Lenox back in June and I have been meaning to write a review this entire time because of how  this charming and classic boutique hotel knocked our socks off. We were headed back on a train from Providence frantically looking for a last minute hotel and The Lenox surprisingly was one of the more reasonably priced rooms we could find. When we arrived, we were greeted with friendly staff and a very inviting atmosphere (the lobby smells amazing!). Our room was ready in less than 30 minutes from when we booked it so we were able to get in right away. The room itself felt like you were in a fancy room in the Titanic complete with an iPod dock station. Like our hotel reservations, we also decided to catch a Red Sox game last minute. We went down to the concierge who not only printed the tickets out for us, but gave us a cute little bottle of sunscreen so we didn't get burnt! Wow- talk about great customer service. After the game, we ventured on down to the pub on the ground floor which had amazing clam chowder. After a long day, we wrapped ourselves up in the fresh white robes and fell restlessly asleep in our king sized bed. I do love Boston, but staying at The Lenox made our stay that much more memorable and amazing.

    07/11/12 | Link | Rating: 5.0
    29. Elaine S.
    Although I myself have not stayed here I have recommended it to many of my visiting family and friends, who have all loved it, and feel the need to commend the hotel for its excellence.

    Its location is just perfect.  Right near Newbury St for shopping, across the street from the historic Boston Public library and Copley Square, and a few blocks from the beautiful Public Gardens and Beacon Hill area.  

    I heard the hotel also just underwent a renovation and it sure shows.  Very tasteful historical decorations with a little bit of a modern flair to it.  Some of the rooms are a bit small but it is in the middle of the city and for the caliber of this hotel I cannot complain.  The views, from my family's past stays, are just beautiful.  

    But what is the best about this hotel, as other reviews have stated, is the staff.  Everyone is so friendly and so willing to do anything they can to help.  My family and friends could not say enough about how wonderful it is to feel as though you are really welcomed, rather than like someone is simply doing their job.  They go above and beyond to make your stay memorable and you will not regret staying here!

    14/05/10 | Link | Rating: 5.0
    30. Stacy P.
    I cannot say enough wonderful things about the Lenox Hotel!!  The service here is first class.  Every single person from the valet to the conceirge to room service made my family's stay beyond enjoyable.  We traveled with my 2 year old son and upon arrival, they gave my little one an adorable stuffed lion.  The room was beautifully decorated and the hotel has such character and charm.  The food from the restaurant downstairs was delicious as were the cocktails.  I would come back and stay here anytime I visit Boston in the future.  They truly made our stay an incredible, luxurious experience that we won't soon forget.

    03/10/12 | Link | Rating: 5.0
    31. Elyse B.
    I got married at The Lenox on November 3rd and everything there was amazing. Alison, the wedding planner, couldn't have been more helpful as was the rest of the staff. We had a wonderful experience and my only regret is now it is over... it's amazing that you spend so long planning and everything just goes by so quickly! Thank you to everyone at The Lenox for making my wedding so memorable!

    02/01/13 | Link | Rating: 5.0
    32. Roy M.
    Charming, classy boutique hotel in a great location.  Close to Copley Place, the MFA, and Fenway Park.  
    The staff is extremely well trained -- professional, friendly, and very helpful.  I wish more people in the service industry were as courteous as the Lenox staff.  They smile, greet you and ask how you are -- and they mean it!  
    A+ for hospitality.
    Beautiful ornate lobby.  Rooms are spacious, clean, nicely decorated and have class -- something you don't often find in those chain hotels.  
    Nice touches:
    Small fridges in every room with complimentary bottled water; recycling bins in your room to separate your plastic, paper, trash, etc.;  complimentary use of computers / internet in the business center; free use of their gym; freshly-baked lemon cookies at the front desk every afternoon; turn down service with complimentary Lindt chocolates;  complimentary coffee in their lobby, along with bananas and apples for the taking.  The little things in life add up to make big things!    
    Next time I travel to Boston, the Lenox will definitely figure into my plans.

    14/05/11 | Link | Rating: 5.0
    33. Josh B.
    You know, the vibe is good. I like the location, the lobby, the bar and restaurant.  Fine. But i sleep and shower in a hotel too. The rooms are just too aged and small and boutique to me. It's like the experience I had in san antonio - the bathroom counter extended nearly OVER the toilet. It sucks to sit on the toilet with a piece of porcelain in your ribs. The shower is small too. And the little thingy to switch from bath to shower was either broken or missing a piece, so it HURT to operate. Anyway, it's cute. But I'm still a hyatt or Hilton guy. For vibe and the lobby bar I might have gone 2 star, but not for $300.

    29/09/11 | Link | Rating: 1.0
    34. Paul Z.
    A first class experience beginning to end !! Very highly recommended !!

    27/11/11 | Link | Rating: 5.0
    35. craig k.
    I had the misfortune of booking this hotel for a business trip in July.  i took the redeye from CA and upon arrival at the hotel on a sunday morning at 8am i was told that i did not have a reservation but that it was not a problem, I checked in and then left for the balance of the day. I left the next day for a client golf outing ( one of the reasons for my visit) and at 2:00 pm i received a call from the hotel telling me that i since i did not have a reservation for that night they went in to my room and had packed all of my belongings and had to charge me for a full night as i was not out of the room by 12pm and i needed to find a new hotel for the night. I asked to speak with Dan Donahue, VP and Managing Director but he was not available ( I have left him over 6 messages without a return call!) and was given an asst manager. The hotel never tried to rectify the situation...as if i would fly from CA and randomly take a cab to this hotel and "act" like i had a reservation. I was forced to retrieve my bags and go check in to another, albeit more expensive hotel for my last night.

    I just received my credit card statement which shows my origninal booking for two nights with the dates i reserved and an additional charge of $400 for a reservation they claim i made but failed to show up for! I now have to fight the charges with my credit card companies...more time i will never get back!
    I have never been treated so rudely by any hotel and staff as i was at the Lenox. Stear clear...staff doesnt care enough to call you back so why spend your hard earned money at this DUMP!!

    29/08/12 | Link | Rating: 1.0
    36. C N.
    Old boutique hotel. Staff very friendly and helpful. Location in Back Bay very convenient for great shopping. Room quiet but bathroom tiny.

    30/01/12 | Link | Rating: 4.0
    37. Christina P.
    "The show of generosity at the Lenox, which also received aid from other area hotels, provided a stark contrast to the terror of the Marathon bombings."


    23/04/13 | Link | Rating: 5.0
    38. Carl T.
    This hotel is amazing.  My wife and I just took a trip to Boston for a long weekend.  After researching a ton, we finally decided based on a friends recommendation.  We wanted to stay at a top notch, high class hotel, and it did not dissapoint.

    Hotel Property:  I believe it's actually a historic building.  The place is spectacular, clean, and beautiful.  The lobby was warm and inviting and well staffed.  The hotel also has free wi-fi throughout the entire hotel, and in your room.

    Room:  They upgraded us to a room with two beds for no extra charge (we had friends visit for a night).  The room was beautiful with a fireplace, couch, chair, tv and great style.

    Food:  We ate our breakfast at City Table, the restaurant connected to the hotel.  The food was really really good.  The hotel even gave us a free meal for one morning.  They also have a bar called City Bar, and a cool Irish bar connected as well (can't remember the name).

    Valet/Front Door:  We rented a car at the hotel, most people probably won't.  I really judge hotel's based off their front door/valet service because it sets the tone for the entire stay.  The doormen (and there was always one there!) were really friendly and helpful.  They had tons of suggestions and gave fantastic directions.  The valet's were probably the most professional I have ever seen.  Respectful, patient while we were loading/unloading, and quick to get the car.

    Next time we come to Boston...we're coming back for sure!

    25/04/12 | Link | Rating: 5.0
    39. Isla E.
    I just googled "definition boutique hotel", here's what I got:  "a term popularized in North America and the United Kingdom to describe intimate, usually luxurious or quirky hotel environments". I wouldn't put The Lenox in this category. More "homey". Definitely not uncomfortable, but for approximately the same rate you can stay at the nearby Westin at Copely Place and have access to a swimming pool.

    However, there were aspects I loved: the doormen and bell hops were friendly and charming as can be. The bed was more comfortable than my own. There was free bottled water all over the place. There was an umbrella in the closet; a very thoughtful addition.

    But....no bathrobe in our king-bed room (not even one?), a concierge that disagreed about the existence of a Bikram yoga studio in the area when I knew for a fact there was one (for anyone out there hating on Bikram right now, the concierge tried to send me to a place with "hip-hop yoga"...seriously. Which I may actually would have liked to try, but the point is I was under time constraints and needed to just squeeze in some really hot stretching. Concierge flat out disagreed with me and wouldn't look up Bikram yoga). Maybe it was something personal...

    Anyway, that was the only unhelpful encounter with an employee, otherwise they were all smiles. It's just that for the price I expect a few more ammenties. I doubt I will be back in Boston anytime soon to do a side-by-side comparison to any other Back Bay hotel and tell you if the Lenox is definitely a rip-off or if I am mistaken. So in the meantime I suggest doing some careful comparison shopping rather than thinking if it's a boutique hotel it has to be great.

    P.S.: I originally had 3 stars but then I added the fourth because at least they have free bottled water unlike The W with that ridiculous $8 Voss water. Its probably $9 by now.

    13/07/10 | Link | Rating: 4.0
    40. Jessica H.
    The Lenox Hotel is amazing. This is the first time that I have stayed here and it has been great.
     When you pull up the valet is friendly and welcoming, the inside of the hotel is what old hotels should be like. The staff is amazing everyone is so friendly and goes out of their way for you. Also they all seem to really enjoy their jobs, everyone wants to do something to make your stay better. The rooms are a great size, the room we stayed in had a working fie place that they come up and start for you and is the perfect backdrop while getting ready. Anything that you may have forgotten is available to you as well as things that you want. We woke up this morning and had gone through all of our bottled water and called down and they brought up 4 more and a huge bottle of OJ.
     it is a great experience and I would def. Stay here again and also recommend it to friends.

    07/03/10 | Link | Rating: 5.0
    41. Lisa D.
    The BEST place to stay in Boston.

    If you are looking for the absolutely best place to stay in Boston, you MUST stay at The Lenox Hotel. From the valet, to the front desk, to room service and housekeeping; everything was top notch.

    We stayed in one of the suites. It had an amazing view of Boston. Everything in the room was so pleasing. The decor is exactly what you would expect from such an outstandingly run boutique hotel. The robe in the room was absolutely comfortable. Not some cheap scratchy "spa robe" like so many other hotels provide. The toiletries they provide are of top quality. The towels are soft and lush. The jetted tub was just what we needed to relax at the end of a very fun day in the city.

    The staff is second to none. Everyone was friendly and very helpful. We were only staying in Boston for one night, but after entering our suite, we quickly wished we had planned to spend more time there.

    We enjoyed brunch in their restaurant, City Table. The lobster crepes were outstanding!

    I can't say enough good things about The Lenox Hotel. You just need to go experience it for yourself.

    12/09/10 | Link | Rating: 5.0
    42. Nick G.
    I recently stayed here while on vacation at the wonderful city of Boston.  I loved my entire trip, and the hotel was part of the reason I loved the trip so much.  The staff was all very friendly, an example of this is how they handed my girlfriend an extra umbrella as we walked out into the rain squeezing under our one umbrella.  I thought it was very nice.

    The room was nice, comfy beds/pillows, a little smaller than I'd expected, but it is Boston.  Room service came through and cleaned everything very well every morning, and put some fresh (free) bottled water in every morning as well - which definitely was nice as we walked around the city.  

    The rooms came with a mini-fridge but no microwaves which was weird and a bit inconvenient.  BUT, they did offer to heat up the food in the kitchen downstairs, which required me to walk downstairs and then wait by the kitchen for about 10 minutes and then feel awkward as I took the tray back from the waiter/room service guy with no tip (sorry I'm not gonna tip someone to reheat my food), a microwave to heat up leftovers would have been a lot more convenient.

    It was a wonderful five night stay, in a beautiful classically restored landmark hotel that leaves Lindt chocolate truffles on your bed every morning, yummy yum yum.

    07/09/10 | Link | Rating: 4.0
    43. JEANNE Z.
    After my first visit to Beantown during the long Martin Luther King weekend, I am officially in love with Boston thanks to its instigator: THE LENOX HOTEL.

    Don't be alarmed though because it wasn't love at first sight people. My ghetto husband and I arrived at our hotel around 5PM (check in time is at 3PM) after a brief first adventure on the "T". Hells no, we weren't about to pay for a cab ride. That's money for our drinks, yo! I was tired, cranky, with a Texas sized migraine and I just needed to lie down for a bit. Come check in time, we were told our room wasn't ready. WHAD YOU SAY FOO'? Yup, you heard right. So after waiting in the lobby for the longest 30 minutes of my life while my migraine doubled in size, I just had to give them my two cents and let them know I was quite disappointed. I simply let them know I found this place on Yelp and Trip Adviser as rated #1 in Boston and one would THINK they'd have the rooms ready for you on time but that I was looking forward to exploring Boston nonetheless.

    That was all it took for the Lenox's charm to seduce me like a fat kid eating cake. Keith Loveless (the Concierge) totally hooked us up with a GINORMOUS box of Lindt chocolates, a free VERY tasty breakfast next day at the CITY TABLE restaurant located inside the hotel, and to top it all off... we got to check out late on our last day with a complimentary ride to the airport in one of their very luxurious Lexus SUV hybrid cars. So no lugging around our stuff in the gross slushy snow!

    The city itself is fabulous but I loved how this hotel felt more like an intimate Bed and Breakfast where the ENTIRE staff greets you hello and wishes you a nice day wherever you went. It was very classy without being over the top bling-like trendy ... kinda like the ones you see on the west side with name brand hotels. I totally FELT very Bostonian staying here. The rooms were of modest size with a semi-small bathroom but over all, everything was clean and I especially loved the walk in closet. And get this people: FREE Internet station/gym downstairs. I got to print out my boarding passes without paying an arm and a leg an hour to do so. Wow, imagine that!

    My ONLY minor complaint would be the heater in the room was quite loud during the night but it was a reminder of the lovely snowy weather outside and it put me right to sleep in a sound slumber... and for us Southern Californians, it was SUCH a treat to frolic in the snow. I think I'll be "... dreaming of a white~ Boston" for awhile. *SIGH*

    One day I will come back to you Lenox... And you can have your way with me as I go back to my Bostonian state of mind~...... LOVES IT!

    20/01/10 | Link | Rating: 5.0
    44. Matthew P.
    Stayed here for a really short stay, but it was a great stay, and I really liked this place.  Here's why:

    1. Greeted at check-in and check-out by very friendly person without any wait.
    2. Called downstairs.  Picked up phone after 2 rings.
    3. Valet was ready for my car 5 minutes after I called down.  That never happens.
    4.  Massive list of complimentary items if you're hungry or forgot something (like the tie for that important meeting).
    5. They had recycling in the room for guests.  Can't tell you how many newspapers and bottles I've had to wastefully throw out due to lack of options at business hotels.  Too much lip service to "green" in the hotel industry, but it seems like this place gets it.

    Oh, and my room had a working fireplace.  Didn't use it, but that's pretty cool.

    18/09/10 | Link | Rating: 5.0
    45. Kelly C.
    My sisters and I sent our parents here for their 30th anniversary last weekend, and I was blown away by the service. Everyone was extremely helpful in making it a memorable weekend. I truly appreciate the help from Meredith in planning the little details that made it a unique experience. There were even a few wonderful surprises that I hadn't anticipated, including a room upgrade and complimentary brunch. The location is perfect for shopping and dining. We will definitely be recommending this hotel to friends and family.

    06/12/12 | Link | Rating: 5.0
    46. Roberto W.
    Great service, excellent location.  We arrived on the red eye and they had a room ready, coffee and doughnuts in the lobby.  We got an upgraded room for a slightl higher rate which was great.  The rooms, bed and view are all very good.  The only thing that didn't work for my family was the bathroom which was really really small with very little space to put toiletries.

    07/04/12 | Link | Rating: 5.0
    47. Tom C.
    It has been our extreme pleasure to stay at The Lenox many times over the past several years. Situated in Boston's Back Bay area, this venerable hotel has been around since 1903. Recently expensively renovated, it is a beautiful gem. This is where Bill Clinton stayed when visiting Boston. Previous guests have included Judy Garland, Henry Fonda and John Travolta. It is the hotel of choice for the Vanderbilts.

    The rooms are tasteful, comfortable and... well... roomy! The beds are divine. Evening turn-down service with chocolates on your pillow. Cokes out of the machine are a buck... cheaper than the local market.

    The hotel's restaurant Azure is reviewed here on Yelp. While the reviews are mixed, our experience has always been positive. A little pricey, but inventive and delicious.

    City Bar in The Lenox has become a destination for locals looking for great drinks and interesting company. They make a mean Martini... occasionally dispensing with the vermouth. Who needs it?

    Solas, their Irish pub has OK food, but a nice atmosphere, friendly bartenders and Guinness on tap.

    The Lenox is ideally located within easy walking distance of the trendy Newbury Street district, Boston Gardens, Boston Commons and the Charles River.

    Rates can vary depending on what is going on in Boston that week, but you can get a beautiful room with breakfast for as little as $129. If there's a convention in town, you might be quoted $329. Just ask. They're totally helpful and nice. Call or email Debbie Curran. It's perfect. STAY HERE where you're in Boston.

    This is the only hotel in Boston I will ever stay at. They've earned it.

    BTW: David at the front desk during the wee hours is a GEM and a half.

    13/02/08 | Link | Rating: 5.0
    48. RIMA A.
    Love That they kept the old look charm after the renovations.
    The staff are very friendly,
    It's locatd in the middle of Boston once your out of the hotel everything that you need is a walking distance.

    06/03/11 | Link | Rating: 5.0
    49. Marni K.
    From the moment we arrived, everything was perfect.  From the doorman who greeted us to the concierge and front desk staff, everyone was courteous, exceptionally helpful and professional.  They all also gave the appearance of liking their work, and the hotel.  And they were very helpful with our logistics, extending the use of the 'hotel car' to us when we arrived so they could give us a ride back from the car rental return, and then driving us to Amtrak in the AM.

    I can understand why people who work at this hotel like it.  While I was going to sleep in the wonderfully comfortable bed last night, I realized that The Lenox reminds me of the Awahnee in Yosemite--and that is a very good thing to say about any hotel.  The Lenox is a grande dame (from wikipedia--A grande dame (in French: "great lady") is a character designed to represent an elderly high society socialite), old fashioned and solid, opulent without being ostentatious.  Everything was sparkling clean in our large room on the 11th floor.  The linens were luxurious, the sheets crisp and smooth--what a wonderful place to stay!  I would love to come back to Boston and spend more than one night here.  And the location was very central.

    29/05/12 | Link | Rating: 5.0
    50. Eon S.
    i am a business owner in the greater boston area and i recently wanted to have a local getaway with my wife.  After searching the internet i narrowed  down my choices to stay at the lenox hotel.  It was a bit difficult to grasp the beauty of the hotels room from the internet so i wanted to go in and get a hands on look.  i left my work when it was not so busy to go check it out.  i was greeted by Whitney who works behind the desk.  She was not a friendly person from my experience, maybe because i was still in my work attire, but still.  the prices she quoted me were at least 30% above what was quoted online and then she told me that there were no rooms available for me to look at, at the time and also no room available for me on the date that i requested.  Not wanting to judge i said thank you and accepted her consolation pamphlet.  i then  went back online and tried to book and sure enough there was availability on the date i wanted.
    i am saddened to know that things like this still exist.  i found another hotel which was very beautiful and we booked there

    i just thought that i would put this information out there because i wanted to stay there and was turned away for a reason i am yet to decipher!!!

    14/11/12 | Link | Rating: 1.0
    51. Diane M.
    Location, location, location!  

    And, Service with a smile - I think they invented that phrase!  Friendliest staff, greatest service, beautiful rooms.  I have stayed here multiple times and will stay again!  

    I try to get a room with a fireplace when I know I am going to spend some time in the room during the winter months!  Yes, you can have a real fire in that fireplace!!!

    From a smile and a genuine welcome at the curb and check in, to the assistance to your room, during your stay and at check out - these folks know Service Excellence life their life depended on it!

    The history of the hotel including the oldest bellhop who has his very own storage room named after him!   Jimmy the oldest bellboy (84 years old) in Boston is a wealth of information!  He shared his story with me.  I  could have spent hours just chatting with him.

    And, I have to say, I am spoiled by one very lovely lady named Mary, every time I stay there!

    14/10/11 | Link | Rating: 5.0
    52. Sam H.
    It was based on the excellent reviews that we gave this place a go. Personally, I was a bit disappointed.

    I want to give this place a 3.5 but as I can't, am going to mark them down (sorry!!).

    Excellent service throughout - really really impressed. Polite, helpful, accommodating - could not fault it.
    Complimentary water
    Complimentary wireless
    Turn down service with chocolates!
    Excellent excellent location!!!
    Solas bar is nice (hotel bar)
    Lobby, whilst small is actually very lovely to sit in and listen to music and lovely in decor

    It's dirty and old!!!!!!!!!!!!!
    1st room was dirty and we asked to be moved. There was still trash in their from the previous guest, dust EVERYWHERE, bed sheets had holes in it, toilet didn't work
    Pillows smelt musty - you at least expect fresh smelling pillows and sheets!!!
    Decor was dated
    Gym was super small

    The 2nd room was bigger - which was appreciated but again, it just wasn't that clean. Even after the maid had been, you could tell she had only done a quick tidy.
    Again, room was super dusty (which I'm allergic too)
    Sheets torn and full of holes
    1 of the beds, the frame had collapsed (before we had used it), which meant the bed dipped in the middle, so my husband had to fix it
    No rubbish bins in the room!
    Again, room was dated and a bit shabby

    The hotel itself inc service and location was top notch. It was just the cleanliness and shabby decor that really put me off. I recommend that they give the place a thorough spring clean!

    08/01/11 | Link | Rating: 3.0
    53. Brad G.
    Nice classic hotel. Service was good and the rooms were fine. Just be prepared for a culture clash if you are used to modern hotels.

    01/07/12 | Link | Rating: 4.0
    54. Lyn L.
    Absolutely LOVED my stay!  Arrived in the early evening....bellmen were there to quickly help us get our luggage into the hotel and allowed me to check-in before returning the rental car to the Prudential Center.  

    The staff was consistently polite and the  concierge staff  was always so polite and helpful.  As previously mentioned, shortly after we arrived at our room, guest services called to make sure everything was ok.... The hair dryer in the room wasn't working and it took them just a few minutes to bring a replacement one.  They do provide complimentary bottled water and offer a list of conveniences for guests...

    Aveda products were really nice and they provide the long lost turn down service and amenity.

    Loved the location!  Easy access to the Prudential Center..enter through Lord and Taylor, right next door and proceed through the internal walkways....easy walk to Newbury, Chinatown, Boston Commons, Fenway Park and the T Station.

    Prudential Center has great shopping and if you need a break from the great food, you can eat at the Food Court....

    We walked everywhere from The Lenox!...when we got tired, we just hopped onto the T back to the hotel.

    Lastly, I was lucky enough to get a great rate..l hope when I have the opportunity to return to Boston, I can get that same great rate!

    28/11/08 | Link | Rating: 5.0
    55. Kristy L.
    To say this was the ultimate experience, would almost not give the hotel credit enough.  

    I LOVE this hotel and my fiance and I will return again and again.

    From the booking process to our arrival to the moment we stepped off the stairs to our waiting cab--everything was smooth and easy.

    My favorite quote of the visit happened when we arrived and we were about to lift our bags onto the luggage trolley.  The bell hop stopped us and said, "please, let us.  You're here now, your work is done."

    Sigh, make a gal weak in the knees why don't you?

    Other notes:  we received an upgrade to a top floor corner suite as well, because they knew that my fiance and I were recently engaged, they left us an AMAZING gift in the fridge.  

    THANK YOU Lenox Hotel!!

    Much love!

    06/10/11 | Link | Rating: 5.0
    56. David R.
    My wife and I did an overnight visit to the city and stayed in one of the executive rooms with a fireplace. We thoroughly enjoyed our stay in this elegant hotel. Like so many of the reviews it is the service which is great. You get the sense that the staff is genuinely concerned with making your stay a great one. You know that phoney "how are you sir" you get at the big home improvement store, by an employee who doesn't really care "how you are". Well, you won't find that here. From the check-in, to the valet parking, to Vincent, who came up with our bags and lit the fire for us, we really felt like guests (Vincent has worked there for 15 years). The room was large, the kingsize bed was very comfortable. The decor is obviously not glass and chrome, its dated, but hey, this is the Lenox, it was built about 100 years ago. Our room did have a nice view down Boylston St.

    We would gladly stay here again.

    24/01/11 | Link | Rating: 5.0
    57. Stacy K.
    I couldn't imagine staying anywhere else In Boston.

    Took a birthday trip with my guy to Boston as a little getaway. Got a great deal on a room and were eager to check in. The service was beyond exceptional... BEYOND exceptional. They upgraded our room to a better view, sent up complimentary beverages upon check in with hand written notes from the staff, even left a birthday cake for my guy with mylar balloons wishing him a happy birthday - now the twist... we're from NY and he walked into the hotel sporting some Yankees gear. The staff made sure to break his chops with a complimentary RED SOX birthday cake. It truly was the icing on the cake.

    The location was excellent, and I fully enjoyed the restaurant in the hotel. Even the room service was exceptional. We had the worlds best mac-n-cheese through room service! Who would have thought.

    Overall, cannot wait to go back and MANY, MANY thanks to the staff there for making that little getaway more memorable than some other trips we've taken!

    24/11/11 | Link | Rating: 5.0
    58. Ali R.
    Such a lovely hotel.  I am so happy we decided to stay here on our first trip to Boston.

    Staff treat you like valued guests and no question or request seemed troublesome for their staff.  Every small touch was charming and appreciated.

    The location is great for visiting Newberry Street and exploring Back Bay.  The subway is just a block away to take you anywhere else in Boston.

    13/09/11 | Link | Rating: 5.0
    59. Matt J.
    I'm a business traveler and go all over the country - there is not a hotel I've stayed in that matches the Lenox for service, comfort and overall value.  If you are renting a room in Boston it should be the Lenox - its that simple.

    09/10/13 | Link | Rating: 5.0
    60. Miriam M.
    This was a wonderful hotel experience my friends and I met up in Boston to celebrate a birthday. For college students the room was a bit pricy but we split the cost of a large room with two double beds. The room was a great size and  elegantly decorated (so was the rest of the hotel). We had a wonderful view on the 9th floor. The front desk was helpful and understanding when it came to helping us find a decently priced restaurant for dinner on our budget.
    The location was great within walking distance of great restaurants, CVS, liquor store, fast food, and much more so there are plenty of options!
    All in all it was a great experience and would stay their again any day!

    19/01/12 | Link | Rating: 5.0
    61. Yuchi C.
    This will be my official boston hotel.

    Went with my family, got 2 corner rooms for around $200/night. The rooms are AMAZING! They are just everything we needed. We wanted 2 queen bed in each room, spacious, nice couches, desk, big flat screen TV, nice bathrooms. Just everything we wanted.

    The staff were super friendly and helpful. And it seems like they recognize the faces of every single customer! I love the complimentary cookies (peanut butter cup in a chocolate chip cookie cup!!!) they put on your pillows after the turn down service every evening. That's something small but incredibly sweet.

    The bar is really cool! Had some very interesting fruit and spices infused whiskey and the cheese plate. Delicious!

    Seriously, you don't get better deals in Boston like at Lenox. The location is excellent, can't be any more centrally located in the heart of the city! It's classy yet not pretentious, not your trendy W but like a classic that you'll want to read again and again. We've stayed in a couple different hotels in Boston, yet this one is definitely the best experience we've had.

    15/04/09 | Link | Rating: 5.0
    62. Anya S.
    They overbooked us and we were upgraded to a bigger room.  OMG,did I feel like a queen.  I didnt know hotel rooms could be this nice.  The beds are lovely and there is chocolate!!

    The best thing is the bathroom.  I took a two hour bath everyday. Seriously, when I build my house I want my bathroom to be designed after the Lenox's bathroom.

    The staff is really friendly, knowledgeable, very polite  and the service is top notch.  Definitely make you feel like a valuable customer and all. The door man is the sweetest gentlemen ever.

    The location is great, minutes from the Pru and Newberry.  

    The bar inside is very old school and class. The drinks were strong, just the way they should be.   We didnt go the pub outside, so cant vouch for that one.

    25/05/09 | Link | Rating: 5.0
    63. Steven W.
    Nice hotel in a great location. The staff are all great and try to accommodate everything. The room is nice but could use a touch up in places with torn wallpaper and chipped faucets. This should not stop you from staying here.

    19/10/13 | Link | Rating: 4.0
    64. Devin C.
    Unbelievable experience. My wife and I came here for her 30th birthday.  The hospitality that we received was unprecedented.  By far the best hotel experience we have ever had.

    21/02/13 | Link | Rating: 5.0
    65. Christian R.
    Great location and excellent service. Located next to great shopping and lots of good food. Rooms are small but clean. Service was beyond acceptable.

    04/12/11 | Link | Rating: 4.0
    66. J P.
    I'm sure there are more expensive hotels in Boston, ones with vast mahogany-paneled lobbies and semi-circular entry drives a block long. But if you want a hotel with character, a staff that lives for service, a great location, and you don't want to spend $400 a night,  then you want the Lenox.

    We spent 5 days there and were greeted by every staff member we passed at each and every one of our frequent comings and goings. I wanted tickets to a Red Sox game on a day's notice and the concierge scored great seats for just $6 over face value, delivered to the hotel. Generous pours at the bar in the evenings.

    It's about half a block to the nearest T stop and from there we explored all parts of the city. Could not have been more conveniently located. Restaurants and shops abound in easy walking distance and we felt perfectly safe even late at night.

    Housekeeping was great, turndown service offered in the evening, quality toiletries in the room, plus a refrigerator stocked with complimentary bottled water each day and a in-room safe, cordless phone, big-screen TV, abundant storage, free WiFi that actually worked, a Bose iPod dock...

    I could go on but you can tell from the other reviews this is just a great place to stay. If we ever go back to Boston I would never consider staying anywhere else.

    24/08/12 | Link | Rating: 5.0
    67. Elisa T.
    Stayed one night at the Lenox Hotel this past weekend and it was very enjoyable! Friendly, accommodating staff, clean, easy, easy, easy access to shopping/dining in Boston (did I say easy??).
    The room---classic, vintage looking. Small, but not too small. Nice bathroom with Aveda amenities. The beds were not too comfortable, but for one night I didn't mind it.
    Dining--The bar on the first level is small, but had a great drink menu. It had a hip feel to it, wasn't stuffy at all. For breakfast, I dined at 'city table', also on the first floor. Delicious, beautiful food! Loved it. Might go back just for breakfast again soon.
    This is a historic hotel with a quaint, unique look and feel. I would highly recommend it and hope to stay there again soon!

    side note--overnight valet parking available for $43.

    20/02/12 | Link | Rating: 4.0
    68. Stella Y.
    I stayed here while I was on business and I loved every minute of my stay. Not a 5 star hotel by any means, but the front desk was super friendly and the rooms are nice and spacious, and very clean. There's free wifi and free water in the rooms, and there was hardly any noise travel from the hallways or outside the windows.

    Only gripe is that valet parking your car is a bit expensive. I had to leave my car there after checkout (while I was in a meeting at another nearby hotel), and if it's after a certain time (2 or 3 PM?), you are charged with a fee. I also ended up waiting nearly 30 minutes to get my car back because no one informed me it was ready out front when they retrieved it (I stood around waiting for 15 minutes before I finally took a seat in the lobby).

    In any event, I would certainly stay at the hotel again!

    05/01/12 | Link | Rating: 4.0
    69. Lisa S.
    Excellent staff and a great location. The bed was comfortable and the room was clean and well decorated. I would definitely recommend this place to a friend.

    02/12/13 | Link | Rating: 5.0
    70. Andrey G.
    I stayed here 6 nights.

    - Excellent location, next to lots of shops and restaurants, and walking distance (1-2 miles) to most sights in Boston.
    - Fridge in the room, with free bottled water.
    - Free chocolate nightly.
    - Free Wifi with enough bandwidth to watch movies online.
    - Historic feel. This hotel is over 100 years old.
    - Free bottle of wine on checkin (wine was not bad).
    - Price was reasonable. But this probably depends more on what time of year it is and what's going on than anything else.

    - Staff weren't very helpful in accomodating an early checkin or late checkout (they gave an extra hour, great). For such a long stay I would expect them to be a bit more accomodating.
    - No free coffee, tea, or anything. It cost $10 for a cup of tea.
    - View from my room was poor, just an alley. I guess if you are lucky and get a top floor room it might be good.
    - Despite being a "suite", the room was actually just a normal-sized room, with a walk-in closet. Pretty big waste of space.
    - Gym was closed during part of my stay.
    - Rooms are somewhat dated.
    - AC/heater worked poorly. The temperature it showed was clearly incorrect, and

    17/12/11 | Link | Rating: 3.0
    71. Faith D.
    Yes, please! The Lenox Hotel made my first trip to Boston very memorable. I went on a "Mom and me" trip and I cannot wait to go back and take my husband.

    Friendly service. Quick check-in. Everyone on staff is more than eager to help and be attentive to any need. Fantastic service making me feel like a VIP.

    It's only 20 minute cab ride to hotel from the airport. It was $33 without tip from the airport and approximately $23 from the hotel to the airport (I guess an airport tax or something or I got taken).

    They have a filtered water dispenser in the hallway. Bring your reusable water bottle! They also supply you with at least 2 bottles of water each day.

    I loved receiving two chocolate candies on my pillow at the end of the day. I looked forward to going to the lobby each morning for a fresh cup of coffee or hot tea. In the afternoon, they offered lemonade and cookies. Always looking to serve!

    It's in a fantastic location to high-end stores on Newbury Street, the Prudential Center, the Boston Library, and the T line. I will definitely book my next trip to Boston at the Lenox.

    06/09/10 | Link | Rating: 5.0
    72. Marc G.
    Great choice if you are visiting Boston.  The location in the Copley Square/Back Bay area is in the center of an area with many attractions.  My wife and i did a staycation at the Lenox last week.  The room was spacious and well appointed.  The staff was friendly and gave great service.   Had an enjoyable, and reasonably priced, meal at the City Table restaurant.  Didn't give 5 stars for two reasons.  First, the walls are a little thin and the towels are really cheap for a top notch hotel.

    25/02/13 | Link | Rating: 4.0
    73. Jon D.
    We absolutely LOVED the Lenox!

    We booked a fireplace room for New Year's weekend and had a fantastic stay. The room was gorgeous, with a desk, a sofa, and, of course, a working wood-burning fireplace. There's a big flat-screen TV, if you're into that sort of thing (we never even turned it on) and a refrigerator, but no coffee maker or microwave. Bathroom was a good size, with plenty of towels and nice toiletries. The bed was the most comfortable hotel bed I've ever slept in and the light-blocking curtains let us easily sleep until 10am.

    The location is excellent for New Year's Eve. Easy access to the T, a short walk to Copley Square, and we were able to watch the parade from our window.

    The front desk and concierge are very helpful. They held a package for me before we arrived, took care of our luggage before checking in and after checking out, sent a bellman to build a fire within minutes of our asking, and late-night room service was fast and friendly.

    Some reviews mention a problem getting early check-in, and I'd say that's accurate. I requested it when I made the reservation, and our room actually wasn't ready until 3:30, a half hour past the posted check-in time. We wandered around the neighborhood and waited in the hotel bar, Solas, for three hours. It wouldn't have been so bad if they had been honest about the time it would take - we could have just gone somewhere for a few hours - but they kept saying it was almost ready, putting us off 15 minutes at a time. Still, walking into that beautiful room made us forget all about the wait and the aggravation.

    Another minor ding is that all fires must be built and lit by a bellman who is sent up by the front desk. I'm sure it's a nice service if you want it, but it's only one room so you're just kind of sitting there staring at the poor guy. I'm pretty capable of stacking kindling and lighting a match. Worse, though, is that cut-off time for that service is 11pm, and they were not flexible on that even on New Year's Eve, when obviously most people wouldn't be back to their rooms until after midnight. They claimed it was for insurance reasons, but I don't see why a fire burning when you go to sleep at 1am is any more dangerous than a fire burning when you go to sleep at 10pm. Seems more like they don't want to hassle with building fires during the graveyard shift. Understandable, but frustrating.

    Oh, and one final point of interest that some might find useful: Turn down service is at 8pm, and they do it whether you ask for it or not. My lady friend and I were... um... busy... and I guess we didn't hear the knock, because in walks housekeeping with the chocolates. Not a big deal, but something to bear in mind, ha ha.

    Overall, though, this was an absolutely incredible stay. We loved every minute of it. Far and away my favorite hotel in Boston, if not the world. We can't wait to come back.

    03/01/12 | Link | Rating: 5.0
    74. Naomi B.
    Stayed here 1 night and was pleased.

    *Very friendly staff
    *Delicious restaurant attached
    *Location can't be beat
    *Decor is charming
    *Linens could use a refresh
    *Price is a bit steep

    Would probably stay in a cleaner, more updated hotel next time...considering the price.

    12/03/11 | Link | Rating: 3.0
    75. Reyz A.
    Sure, there are newer hotels in the Back Bay area, but I like this old hotel.
    It's not far away from Logan International or other modes of Boston transports. It is prestigious and easy walking distance from Back Bay neighborhood restaurants, stores and yes, ice cream.

    Faneuil Hall Marketplace, Fenway Park, Cheers, Boston Garden....are fairly close if you're on tourist mode. For business, I like it because there's a work out area, easy access to roads, the convention center isn't far away and there's something to do after work.

    Yes, the floor boards can get creaky, and the elevator can sometimes be slow...but  those traits add to the character of the place.

    18/03/11 | Link | Rating: 4.0
    76. Kim N.
    Here are the things I LOVED about the Lenox
    - awesome location. next to newbury st and plenty of restaurant and shops nearby (15 min cab ride from airport)
    - staff were all very friendly
    - complimentary WIFI!
    - complimentary bottles of water!
    - bose dock for ipod
    - classy lobby and lounge
    - late checkout for 1PM
    - very quick housekeeping services

    We stayed in the superior double/double room and fit 4 girls comfortably. The room itself is spacious although the bathroom is a little small. The furniture and bedding is also a litlle old and outdated. Our trip planner found a coupon so we got to stay for a discounted rate which came out to $400 for 2 nights, pretty decent price compared to the other hotels nearby. There's a restaurant, bar and pub located in the hotel.  

    All in all, I had a very pleasant stay, although a few minor things could improve: softer towels and tv please! The room had a flat screen but nothing to watch unless you were willing to pay for shows/movies. boo!

    08/11/10 | Link | Rating: 4.0
    77. E. S.
    Where to begin?  I have repeatedly recommended the Lenox to friends and family coming to the city, all of whom have also given rave reviews.  There's something about this charming boutique hotel that keeps people coming back.

    It is the perfect location.  Boylston and Newbury Street offer wonderful shops and delicious restaurants and Commonwealth Avenue makes for a beautiful walk with classic Boston architecture.  You are just steps from the historic Boston public library (the first in the United States) and Copley Square.  The Public Gardens and Commons are just a bit further up the road and, if you prefer not to walk, the Lenox is conveniently located right next to the Copley stop on the green line.  This will allow you to get to the North End, Fenway, Quincy Market, Museum of Science, and so many of Boston's other great spots.  

    Some of the rooms are a bit on the small size (after all, you are in heart of the city), but they have everything you need and are the right balance of charming and modern and clean.  The beds are very comfortable and the Aveda products are the perfect touch.  I know that some of the rooms have working fireplaces and have been in several rooms that have breathtaking views down Boylston Street.

    The lobby is beautiful, with a big fireplace that has a roaring fire in the winter, and, again, a certain old-fashioned charm without being stuffy or unclean.  Their restaurant, City Table, has great service and delicious food for good prices.  The Irish pub, Solas, looks like it was plucked from Ireland.

    With all of this, I believe it is the treatment of their guests that particularly sets the Lenox apart from other hotels.  Everyone that you come in contact with is always friendly and professional.  You feel as though everyone genuinely wants to help you and do everything they can to make your stay perfect, instead of just feeling like they are going through the motions of their job.  I have repeatedly heard stories about thoughtful gestures from Lenox employees and even saw an employee coming in with medicine, chicken soup, and some toys to give to a child who was feeling under the weather.  The staff at the Lenox Hotel is remarkable and makes the hotel your home away from home.

    14/04/12 | Link | Rating: 5.0
    78. Ryan C.
    Classy and comfortable.  We spent the weekend at the Lenox Hotel and found it to be absolutely wonderful.  The staff was wonderful and courteous, rooms were comfortable.  I think they are pushing the phrase of "boutique hotel" a bit much.  Regardless, still nice.

    The Lenox is in a great area, located in Back Bay.  It's close to really nice (and expensive) shopping on Newbury Street, 15 minute walk to Fenway Park and short walk to the Freedom Trail.  There is more around, but it's in a great spot.  

    I removed a star because the Concierge wasn't that helpful on knowing the local area, as well as she should.  We had a huge dinner to go to and wanted a cheap walk in/walk out bite to eat.  She said I probably won't find it, other than Burger King around the corner.  I know that I'm not the only person that has ever asked this question and would have thought they would keep a list ready for some a FAQ.  Not wanting Burger King, I walked and found several places of what I was looking for...Bostone's Pizza, was a 3 minute walk and one that she should known about.  

    There is one person that worked that stood out the most.  I didn't catch his name, but he's in his 80s, nice as can be and a pleasure to talk to.  He had a photo album of old pictures and seemed to enjoy telling guests of the "golden days."  I was looking at some of his pictures as he was telling others, listening to his stories.

    11/09/10 | Link | Rating: 4.0
    79. Ivette S.
    This place is fantastic! Great location, rooms are spacious, beds are so comfy,  but the best part is the people that work there. Love everything about it! Highly recommend it!

    12/09/13 | Link | Rating: 5.0
    80. Cherine A.
    I've stayed in a wide variety of hotels, from run-down motels to five-star resorts, but the Lenox is one of the nicest places I've ever stayed. I traveled to Boston with my boss, and we booked through Priceline. We managed to get our rooms for $120 a night per room, yet we weren't treated any differently than if we had been full-price-paying customers.

    The girl at check-in, Kelly, was awesome. She was so helpful and friendly, and you can just tell she truly enjoys working there. When I had a blonde moment where I thought I hadn't packed my micro USB cell phone charger, she lent me one (they have the most impressive list of amenities should you have forgotten something - one of the late night desk clerks said the list is so large that they don't actually have everything there, so they just have someone run out to a nearby drugstore to buy an item if it's requested and not in stock). Jason, the concierge, was also very helpful in directing us to a sports bar where we could watch the Heat game. They have coffee, tea and bananas set up each morning, and girl scout cookies (!!!!!!) in the evening. This particular week they were serving tagalongs. Some very lucky girl scout apparently sold the hotel 800+ boxes of cookies for them to leave out for guests.

    The room, like the rest of the hotel, was gorgeous. It was a little small, but it was beautifully appointed. There was a large walk-in closet, a flat-screen TV, a Bose iPod stereo dock, a computer desk and a mini fridge that had two complimentary bottles of water inside (which were replenished each day). The bed was so gloriously comfortable - I usually don't sleep well in hotels but I slept wonderfully here. The maids even put chocolates (Lindor ones, at that) on your pillows with turn down service.

    I had another blonde moment where I forgot to make print-outs for our meetings. Thankfully they have a business center downstairs next to the gym, where I was able to print as many handouts as I needed for free. Even my boss was surprised that there wasn't a charge for this. The Lenox really saved me with this little business center. And when we had to do a video conference call, the hotel's free wi-fi was actually really impressive. I was worried the signal would cut out, but it went off without a hitch.

    I wish I had been able to stay in town longer to be a tourist, but I absolutely plan on coming back, and when I do, I am definitely staying at the Lenox.

    10/03/12 | Link | Rating: 5.0
    81. Jenn C.
    The Lenox is a gorgeous space with a great fireplace and nice rooms with great beds and Aveda products. The lobby smells amazing from the scent of their signature candles. It's located in a great spot, close to a ton of shops, restaurants, and bars and easy to get around because it's super close to the train.  We happened to get a really reasonable rate and they even upgraded our room to one with a huge walk in closet which is like, half the size of my apartment. The closet has its own fridge, and they give you free bottled water daily, plus chocolates!

    But what really sets the Lenox apart is the service, which is outstanding. Everyone is friendly and classy and helpful, from the bellhop, to the manager. They make everyone feel like a VIP and will go out of their way to make your stay there awesome - recommendations, reservations, maps, luggage, cabs, you name it they will help you out with a smile. Even the room service guy was the sweetest ever! And speaking of room service - I've never been at a hotel where the room service food arrived so quickly, but not only that, the food was tasty AND it wasn't expensive! The hotel has an Irish pub and a swankier cocktail bar, so you don't even have to leave your hotel to have a great night out.

    Not to mention the cozy, pretty fireplace in the lobby that adds almost as much warmth as the staff. The next time im in Boston, I know where Im going to look to book first!

    04/04/12 | Link | Rating: 5.0
    82. Lorrie M.
    The Lenox is the place to be if you want to ball it and visit Boston.

    It is not luxuriously modern, it is not chic nor boutique, and it isn't my style, but it's definitely up there in class, swagger, and that historic meets modern attitude I LOVE about Boston everywhere I go.

    The Lenox I believe is the #1 or #2 rated tripadvisor hotel in Boston and although I considered briefly, ever so briefly, the price tag of $400 a night for a 4 night stay (yes, gasp now would be appropriate!) ... I just couldn't stomach all the good food I would be spending on otherwise.

    The hotel is nice, it's got this presence that you can't deny even walking up to it. You feel overwhelmed and then all at once in awe of what Boston really is. The bathrooms available for lobby guests are nice a and smells of old world fragrance and you can always steal wifi from the lobby.

    19/02/11 | Link | Rating: 5.0
    83. Daf M.
    This is an excellent hotel. Staff was very nice and helpful.
    The little extra things make it a five star experience. The location was also great.

    The only two cons were
    1. The shampoo they provide is mint scented. It felt like washing our hair with a toothpaste.
    2. a weird noise (kind of a bang) we heard every few hours from the plumbing. When it happened during a shower, it stopped the water for a second. When it happened while we were on the toilet, we could feel like something was hitting the toilet's pipe. but we blame the gnomes.

    05/01/13 | Link | Rating: 5.0
    84. Alison C.
    Known as one of the top hotels in Boston, the Lenox taunted me with high hopes for an elegant stay.  As I walked into the palace-like lobby, I felt like a true princess.  Never had I stayed at such an opulent and classically beautiful hotel.  I picked my jaw up off the floor and headed over to the check-in counter, where I was greeted by a helpful, friendly staff.

    I grabbed my key card and giddily rushed up to my Junior Suite.  I walked through the door and down a tiny entrance way, which opened up to the decently-sized bedroom and average bathroom.  In addition to the standard business desk, this so-called suite showcased just a small round table with two chairs.  I would scarcely call this a "suite" by most hotels' standards.  The bulk of the room was actually unused space.

    Other details also made my room far from perfect.  The decor was outdated, without much character to rectify the situation.  The bed sheets had burn marks from an iron, as well as several hairs.   The towels were hard and covered with lint.  Plus, the television was not facing the bed, making it hard and uncomfortable to view.    Lastly, the room service quality was atrocious (see separate review).

    The hotel was not all bad, though.  The valet was extremely fast and accommodating.  The modern gym was equipped with several cardio and weight machines, as well as bottled water, headphones, and televisions.  Each hotel room was gifted with Aveda beauty products and complimentary Lindt truffles during turn down service.  Lastly, the location was perfectly in the heart of the Back Bay action, with easy access to anywhere in the city via T or on foot.

    Essentially, the Lenox Hotel has all the makings of a classic, historic hotel.  However, they need to upgrade their furnishings and perfect the little details that set other hotels far ahead.

    01/06/10 | Link | Rating: 3.0
    85. Alana C.
    A really well-run hotel.  

    1. Great location - you can walk everywhere and some of the best restaurants are on Boylston.
    2. Amazing service: iced tea and cookies in the lobby in the afternoon, bananas and coffee/tea in the morning.  The in-hotel restaurant serves a satisfying standard breakfast.
    3. Lovely staff who will bend over backwards for you.
    4. Great feeling of nostalgia throughout the hotel, really sets the tone for the historical aspects of your trip.
    5. Room service was amazing.
    6. Loved the wireless throughout the hotel.
    7. Water provided daily in the fridge and it was really tasty.
    8. Rooms are comfortable and clean, recycling available.

    1. The room has a musty smell to it - I couldn't pin point what it was exactly but thankfully the windows opened up.
    2. The bathrooms are SMALL.  We had a superior room and the bathroom was really tiny, and I'm pretty petite.  If you were doing your makeup only one person was getting in there.
    3. The staff under-estimate walking time constantly.  My mom and I were told that to walk to the museum of fine art it would take 20 minutes.  It ended up being 40, but my mom walks slowly so I'd average it at minimum half an hour.  
    4. We could never use the Lexus hybrids that were advertised - they were always taken or on hold for someone.

    Overall, I would definitely return to this hotel but maybe would give a few others a try as well.

    03/10/11 | Link | Rating: 4.0
    86. Farlie I.
    I've stayed at the Lenox 6-8 times in the past year and I'm consistently impressed by how awesome the staff is. On my last visit, I left my makeup bag behind in the bathroom and they mailed it back to me within days. Tonight, when I checked into my room, there was a nice bottle of wine waiting for me as a thank you for my patronage. And even if you're not a frequent traveller, you still get free wifi, free bottled water, and Kiehl's bathroom products in every room. What's not to love?

    09/06/14 | Link | Rating: 5.0
    87. Marc D.
    * The service makes the property *

    This 120 year old hotel is a classic for North America.  It has character, with some modern touches to keep things comfortable.  But the thing that truly made my stay here was the service.  The staff gets to know you, and truly gives you a feeling of being welcome in lots of little ways.  

    In addition to genuinely just asking you how your day was, they have all sorts of nice little touches like a complimentary house car (a hybrid Lexus SUV) to take you around the downtown as needed, nice Lindt style truffles (although they were made to look like Lindt I'm pretty sure they were not - even though there was a Lindt store on the ground floor) on the turndown service, Aveda amenities, a long list of extra items that are available should you need them (the longest such list I think I have seen at a hotel before), complimentary bottles of water everywhere you turn (in your fridge, in the exercise room, in the house car, handed to you by the doormen, etc.), complimentary Peets coffee in the lobby each morning, complimentary fresh baked cookies in the lobby each afternoon, and as I mentioned, top notch personalized service.  

    One random trivia bit - they claim to have invented the "leave a towel on the rack to re-use/on the floor to get a new one" system.  Don't know if that is true.  But if it is - that is kind of nifty!  

    I would stay here again on a future visit to Boston - it provided good value for the price.

    19/08/12 | Link | Rating: 4.0
    88. Daniel G.
    This hotel is excellent.  Staff are classy and extremely courteous.  The room was great with a distinct historical yet uncompromising feel.  I loved the gourmet coffee and complimentary appetizers. Hotel is centrally located meaning we could walk to many of the great places around Back Bay in Boston.  Here is our video review of the hotel.


    07/05/13 | Link | Rating: 5.0
    89. Natalya N.
    Another great find! This is an unbelievable hotel with 2 great eateries Solas pub and the city table right in the hotel. Not to mention the little swanky lounge City Bar in the Hotel. Solas Pub, was awesome from the great menu Pumpkin spice beer as well as all the others that are traditionally served.

    The Hotel is quaint definate great find-1 street from newbury street where you will find all your hearts desire to splurge shop eat yumme cupcakes "georgetown cupcakes-which are served by day. On Monday Tuesday etc different selections,.
    the staff at this hotel is soooooo unbelievable! they greet you upon entering leaving. They will do everything they can to accommodate
    your requests. I felt like I was family. cant wait to go back

    13/11/12 | Link | Rating: 5.0
    90. Penny T.
    If you want a fabulous Boston experience, stay at the Lenox! It's truly a great boutique hotel!  Behind the scenes and making sure all of the guests enjoy their experience is Nina who is 10+ star as 5 would not be high enough!  Love, love, love the Lenox!

    18/01/14 | Link | Rating: 5.0
    91. Michael C.
    Ahhh the beauty of downsizing; no more lawns, no more shoveling, no more kids who are now off to their own careers. Life is good until the 2 bedroom condo has to hold all of them returning with wives and girl friends in tow. What do you do? Leave quickly and get a suite at the Lenox.  

    The location is the best located right downtown near all the shops with easy access to Logan (when it is time to ship the kids off and reclaim your home). The hotel owners have preserved all the old charm without sacrificing modern comforts. Rooms are spotlessly clean and well maintained. Room service is prompt with a great breakfast menu available. While we did not eat at any of the hotel restaurants we did stop for drinks in the bar. Wonderful service in both bars. the gym is small but adequate.
    The best part of the Lenox is the staff. This is a really well trained and friendly staff. One of the nicest places in Boston to stay.

    26/11/11 | Link | Rating: 5.0
    92. Rva V.
    In my opinion it is rated 5 stars, we spent this past 4th of July weekend in Boston and the Lenox was a fantastic place to stay. Smiling friendly staff, very clean hotel with very good food. I look forward to returning to The Lenox in the near future.

    28/07/14 | Link | Rating: 5.0
    93. Sophia K.
    We spent 4 nights at the Lenox and it was a wonderful stay. The room was pretty, although I wish our view was better than looking out over a roof in the back. Loved having free wi-fi. A big plus.  Free water bottles were given every day.
    The beds were so comfy. The staff was great. The location was great and within walking distance of major areas in spite of the cold temperature. My biggest complaint was the air freshner used in the hotel lobby.  I am really sensitive to odors and just couldn't stand walking through the lobby at all.  The smell is so over powering, as though something was being masked.  I just don't understand no one else mentioning this.  Other than that, i loved my stay there. Just stayed out of the lobby.

    10/03/13 | Link | Rating: 4.0
    94. Kate J.
    The Lenox Hotel

    The Lenox Hotel is a magnificently romantic venue in which to hold your special day. I have attached a picture that says it all below. The dome is beyond words on its exemplary beauty. Imagine having your special day in this space with all your loved ones present.

    The fully extensive elegant wedding menu promises that people will be talking not only of the gorgeous environment and 5 star service but of the taste extravagance that occurs at a captured event here.

    To make this space even more amazing there is a roof top space that will be a beautiful addition to your reception and will be remembered and talked about for years. Again, romance is the theme with an event that is carried out at the Lenox Hotel in Boston. This venue is a highly recommended space if you have a large budget and envision a fantasy wedding.

    25/07/13 | Link | Rating: 5.0
    95. Ann T.
    The Lenox hotel was beautifully decorated for Christmas and very cozy and the staff was extremely gracious. Our bathroom could have used a bit of updating, but the room was spacious and clean. It is in a great location and steps to Boston Public library, shops and restaurants.

    25/12/13 | Link | Rating: 5.0
    96. Nuthila I.
    I stayed at the Lenox Hotel for a wedding that was held in the hotel. The reception hall and food were great. The staff is extremely inviting and friendly. Upon arrival we were greeted and checked in quickly. I brought my 2 yr old son with me and they gave him a complimentary sock monkey which my son toted around everywhere he went. It came in handy since my husband forgot to bring our son any toys. Our room was on the 5th floor, 1 queen bed. The room was clean with a nice view. The only reason I removed a star was because the USB ports didn't work, there was a light bulb out in the bathroom above the sink and the towel rack kept falling off. We asked for someone to come fix these things while we attended the wedding and when we got back to the room, the only thing done was the towel rack was put back but not secure so the towels still ended up on the floor. This is a minor detail. Just thought I should mention it in the review. Otherwise our stay was great and I would come back again. Mike (valet) is a doll and Mo (bell hop) is so sweet.

    22/05/14 | Link | Rating: 4.0
    97. Michael G.
    AVOID THIS HOTEL. They gauge the prices and the service is horrific. The "VP and Managing Director" Daniel Donahue seems to be the head of this debacle and has no care about the satisfaction of their guests. They don't care about their customers and are unwilling to take responsibility when they are clearly in the wrong. Don't let the 1 star fool you...you've got to give one star just to post.

    20/04/14 | Link | Rating: 1.0
    98. Chloe E.
    This boutique hotel in Boston's happening back bay is wonderful. We get in late at night, and everyone is so friendly and helpful. One of the concierges even brings out two delicious cocktails from their swanky bar. Great first impression. The hotel itself is clean and nice and comfortable. Everyone who works here--from the ladies at the front desk, to the concierges (one helped us find Celtic tickets), to the bellhops and doormen---is so friendly and wonderful. We would stay here agin, and you should too.

    01/04/14 | Link | Rating: 5.0
    99. Chris S.
    I stayed at the Lenox Hotel Saturday night for a one-night getaway. The staff was very friendly and the hotel was very clean. The room was spacious. The bed was big and very comfortable. The location of the hotel could not have been better. I enjoyed the afternoon snacks and hot cocoa. I stayed due to an offer through Gilt City. It included breakfast and wine. The offer was well worth it.

    16/02/14 | Link | Rating: 5.0
    100. Deina P.
    My review is a bit delayed but I still feel it is necessary to review this place. My mother, stepdad, sister and I stayed at the Lenox this past winter. The concierge was wonderful, and the room was absolutely beautiful. Everything was clean and there were plenty of towels. Also, the location is GREAT. Close to the shops on Newbury, and it is such a pleasant walk to the Boston Commons. Just the most perfect boutique hotel. I would definitely stay there again.

    13/05/14 | Link | Rating: 5.0
    101. Mike S.
    Reasonably priced for what you got and good service as well.  Not much to complain about so that's a good thing.

    02/12/14 | Link | Rating: 4.0
    102. Shane D.
    I had an incredible experience at The Lenox. It was my first time in Boston and I couldn't have asked for better hospitality. They brought me a hand written welcome card, Gatorade, and trail mix after my run. Oh and an upgraded room.

    09/05/14 | Link | Rating: 5.0
    103. Chris X.
    This is a great boutique hotel - phenomenal service, location and room appointment. I really like that it isn't too big, either. My wife and I stayed here for a weekend and could not have been happier with our stay.

    The bar/restaurant is also quite good. We were only there in the daytime, but it seems to be quite a scene in the evenings.

    I would definitely stay here the next time in town, whether for business or personal.

    27/10/13 | Link | Rating: 5.0
    104. Kristine R.
    While the hotel itself and the staff are nice, room service sucks. We checked in early and was in our room at 1pm. Understandably, the room wasn't cleaned yet. At 4:30 we came back and found the mess still there and room hasn't been cleaned. Check in time is at 3pm but the room hasn't been cleaned yet by 4:30pm?? I called guest services twice and two different people said they were on it... Almost 30mins later and still no room service. Disgusting.

    02/07/14 | Link | Rating: 2.0
    105. Scott J.
    Lenox Hotel was the cornerstone to a fantastic stay in Boston. (8/15-8/18)

    Yes, your room is going to be on the small side...yes, two people cannot get ready at the same time in the bathroom...but wouldn't you rather have TOP NOTCH service in the best location in Back Bay Boston?  Oh and with one of the BEST beds we have ever slept in??

    Check in...bell service...valet...room service with chocolates on the bed turn down service...concierge...check out...all spectacular and could not have been more perfect.  

    You are walking distance to Fenway Park, Newbury St, TD Garden, Beacon Hill, South End, Chinatown, Boston Common...in a city that feels completely safe...so the price seems totally justified.

    Valet parking sounds like a lot but when you compare it to rates around the city...just bite the bullet for a couple dollars more and realize they are not ripping you off.

    They have a solid Irish Pub (Solas)....great sit down dining (City Table)...and sexy late night bar (City Bar) all connected to the lobby to either start out or cap off your day in the city.

    I hope to come back to Boston in the near future and will definitely book the Lenox Hotel for my stay.  Worth every penny.

    19/08/13 | Link | Rating: 5.0
    106. Shelly G.
    Stayed for one night. I was having a Holiday work party at the Mandarin up the street and prices there are through the roof. With my AAA membership it was the cheapest place I could find close to my location. The hotel was easy breezy and had a super friendly staff. The staff even called up to our room about 10 minutes after we got there to see if we needed anything. After getting back from the party we noticed they came in and cleaned the room while we were away. Didn't expect that. The hotel is very old and has a lot of character. My only complaint is that the sink and shower was not draining properly and filled up. Knowing the hotel is so old it wasn't a huge deal. The soaps were a little too lemony for my taste. I used the valet parking service they offer for an extra $45. It was quick and the valet guys were really nice. Would definitely go back if the price was right.

    19/12/14 | Link | Rating: 4.0
    107. Jennifer M.
    The only place I will stay when visiting Boston. We were greeted with a complimentary assortment of goodies, bottle of wine and hand written note upon arrival in our room. The staff's elegance and grace make your experience unforgettable. Worth every penny!!!

    02/05/14 | Link | Rating: 5.0
    108. Stephanie H.
    I stayed at the Lenox hotel right after I had surgery. The staff had a care package in my room waiting for me when I arrived! They called several hours after I arrived to make sure everything was ok. The room was very spacious, clean, and quiet. The housekeeping staff were very hospitable and the staff in the lobby was extremely helpful. I would definitely go to this hotel again

    02/07/14 | Link | Rating: 5.0
    109. Ayla Q.
    Stayed at the lenox hotel on New Years Eve night as we had plans in Boston for the night. The hotel was reasonably priced compared to all the other hotels in the city. We stayed in a normal king size bed room and the room was great. Spacious enough, big closet, bathroom was a good size, and they give you free waters and robes (which is rare these days). Perhaps the best part of the hotel experience was how nice every single person was that worked there. The valet attendants, concierge, front desk personnel, and even the operator on the phone were all extremely friendly, helpful, and just enjoyable to work with. The hotel does little things that make a huge difference, they have a ton of things that you can borrow or get incase you for them (brush, toothpaste, socks, dog bowl, etc) and they offer little free things like chocolates, waters, and bananas that are awesome. They also a few bars in house and 24 hour room service so there is always an option if you need something. We will be staying here again and I definitely recommenced it.

    01/01/15 | Link | Rating: 5.0
    110. Suzy Q.
    A small, old boutique hotel.  Walls are thin and pipes are loud and noisy.
    Front desk 5 stars, Housekeeping a 3.5: One day was awesome, another day not so much.  Prime location near dining & shopping.

    07/05/14 | Link | Rating: 4.0
    111. Joanne S.
    Best service I've received from hotel staff. EVER! Friend had a wedding there this weekend. Food was awesome, drinks were perfect. Staff weren't just friendly- they went out of their way to make sure everything was perfect. At first, you might think this hotel is expensive but after this weekend I think it's under priced. My shoe heel broke- they took it away and got it repaired in under 20 minutes so I could still dance with the bride and groom- unbelievable service!

    03/10/14 | Link | Rating: 5.0
    112. Kexin L.
    I love Lenox and this is the only hotel I want to stay at Boston. The staff are really really friendly and room service is sweet!
    You must must must choose Lenox!

    26/12/13 | Link | Rating: 5.0
    113. Doug B.
    Was really looking forward to staying here but was disappointed.  This is an expensive hotel.  We were put in a pretty nice room, but after we were settled and returned from dinner, we were disturbed (a lot) by really loud top 40 music from a party in one of their function rooms.  Yuck.

    By that point, moving would have been a pain.  But I don't see why a hotel with purportedly world class service would not take pains to check guests in to rooms away from their function rooms or at least notify them at the outset.  The hotel was not full, and this would have been easy to do.

    I will try another property next time we stay in Boston - this was a service glitch that would be very easy to avoid.

    So never stay on the third floor here.

    02/11/14 | Link | Rating: 2.0
    114. Ben P.
    At first glance this place seems great. The staff was excellent and the building is very nice. But our bed was very lumpy and the sheets were too small. They didn't stay in place. I called the front desk about the sheets. They sent up a man without a housekeeping cart to tightly tuck in the sheets. That's really not good enough. The drain in the shower was broken, so the inner working were exposed and laying in the tub. Overnight parking is $45 per night. Which is outrageous. I will never stay here again.

    06/11/14 | Link | Rating: 2.0
    115. Sarah F.
    Everything about my stay at the Lenox was exceptional. The staff, especially Mr. Nate Gaul, went above and beyond! The hotel's location and ambience are incredible, but it is the helpful and efficient service you get from people like Nate that sets the Lenox apart. I will most definitely stay at this outstanding hotel again.

    21/12/14 | Link | Rating: 5.0
    116. Fox J.
    High quality facility. Graciously proportioned spaces including the rooms. The bed I had was to DIE for! Staff is superb and I left a "tell" on the floor to see if housekeeping vacuumed - they did. My day was so rushed I really didn't get a chance to sample what the property had to offer but what I did see was very good. As for cost? I was there at a special business rate. Cost may prohibit me from staying there without that consideration.

    16/01/15 | Link | Rating: 4.0
    117. Vicki M.
    This is what old world, first-class service is all about. A handwritten welcome letter from the staff and a generous snack tray were waiting for us when we checked into our room. What a way to impress first-time guests!

    The staff is friendly, helpful, and courteous. Loved the free and unlimited Wi-Fi, complimentary Peet's Coffee & tea in the lobby and bottled water. The hotel is centrally located within walking distance of the Boston Common, etc.

    Spacious room with smart appointments. Will definitely return to the Lenox!

    31/08/14 | Link | Rating: 5.0
    118. Beantown T.
    I often put my family here when they visit.  Great place.  They have a cool bar with the worlds best bar nuts.   Good place to drop my Aunt off at after a long day.

    30/01/15 | Link | Rating: 5.0
    119. Aleishia S.
    Amazing hotel! Can't wait to come back. I recently spent 4 days here for a conference. The staff is impeccable! They were very friendly, professional, fast & flexible. Great experience at the Lenox. I'll definitely be back.

    02/02/15 | Link | Rating: 5.0
    120. Cherish H.
    Pricey as heck, but all these backbay hotels seem to be. What I do know is that I am in love with the Lenox! Service everywhere is ridiculously good- they make everything so easy and pleasant that you feel like a celebrity. People here are funny, witty and helpful. Love the decor- old school glam, and the rooms are spacious and comfortable. Prime location within walking distance of the trolleys, water, shopping and delicious restaurants. Their bar and restaurant within the hotel is also fantastic. The set up of the rooms makes it so you don't hear too much from your neighbors or the streets. Oh and double bonus is the Lindt chocolates they leave on your pillow and the Kiehls toiletries!

    03/06/14 | Link | Rating: 5.0
    121. John T.
    They disappointed us because we reserved a room a month in advance and three times (including date of check in) confirmed we would have a fireplace in the room. Upon arrival we found the room to be dated despite being a suite and, worst of all, after they sent a porter to light our fire the fireplace was decorative only and non-functioning. They explained that our room had been given away (we told them exactly when we were checking in, we were not late and they said they would hold our room for us) and that they had no other room available. They made no offer to fix things until my associate convinced them to but instead, we checked out immediately and moved to a better, cleaner and updated hotel (XV Beacon) not far away with a fireplace in the room.

    30/11/14 | Link | Rating: 1.0
    122. Lauren S.
    This is my favorite hotel in Boston and perhaps my favorite hotel, period! Lenox has an amazing homey feel while still be luxurious. It's perfect for a romantic weekend getaway and is surrounded by the best shopping and restaurants Boston has to offer. It's also conveniently located by the T stop.

    As soon as you walk in you know you've arrived somewhere truly special.

    21/09/14 | Link | Rating: 5.0
    123. Kelly W.
    Thankfully I happened upon Ashley the (concierge to know) in the elevator lobby this afternoon. On day 2 of my 4 day stay here in this fine city, I accidentally stepped into a missing piece of sidewalk stone (my only complaint thus far about Boston) and twisted my knee while catching myself. I mentioned it to Ashley while waiting for the elevator and she immediately sprang into action! Quickly finding me some Advil and promising to send ice up to my room for my knee. Only moments after entering my home away from home the phone rang and i was again greeted by Ashley's pleasant voice. She was calling to offer me a dark or light beer to further assist me on the mend (in style). These little commitments to hospitality and excellence cannot be overlooked. The Lenox has been a pleasure to stay in and I will absolutely be back and recommend to anyone I know visiting Boston.

    19/08/14 | Link | Rating: 5.0
    124. Scott C.
    Spent the weekend in Boston after getting an awesome deal on the hotel room. Let me say this the Lenox does service right. When we pulled up, we were warmly greeted by the valet who helped us with our bags and then parked my car for the weekend. The Front desk staff were friendly and offered great advice for places to eat in the area.

    The room was great. The bed was comfortable and the views of the city were spectacular, you could even see the Citgo sign in the distance. The room came with complimentary Wi-Fi and turn down service so every night the bed was prepared for sleep and there was chocolate on pillow and the bottled water was restocked.

    I'm not the type of person who regularly stays in nice hotels (or can afford them) but there is not one bad thing I can say about my experience at the Lenox. The staff goes the extra step to make sure your stay is perfect and without a doubt between the room and the service, they hit their mark.

    If you are looking for great place to stay in the city, I would highly recommend the Lenox. Along with the excellent service it is in a great location. It is right on Boylston and a 2 minute walk from the Green Line so you can easily get around the city!!

    09/02/14 | Link | Rating: 5.0
    125. Tracey W.
    Love this hotel! This was my second time staying at the Lenox for business.

    The Staff is extremely friendly, helpful, and knowledgeable. The rooms are well kept and a great product.

    I've only eaten at City Table and have yet to try Solas but was very pleased with the service and quality of food at City Table. I will definitely return the next time I'm in Boston and have already referred others to this hotel.

    24/11/14 | Link | Rating: 5.0
    126. Van S.
    My wife and I stayed at this motel for a work related convention in March 2015. It was located close to the meeting location and the convention center and on the corner of Boylston and Exeter, right across the street from the incredible Boston public library. It is also very close the finish line of the Boston marathon (I think).
    It is not a huge motel but large enough. The staff were incredibly friendly and helpful with suggestions for sight seeing and eating. If/when I go back to Boston intend to stay here even if it is not offered in the meeting package. It really was a great time. We were in a small room and the only complain about that is that the TV was on the wall it was kind of hard to watch TV (March madness was on) unless you were in the bed. I wish we had tried a nicer room, but I am a cheapskate. I do regret we did not eat in the motel, but there is so many good places to eat in Boston we can surely be forgiven for that.

    25/03/15 | Link | Rating: 5.0
    127. Jose C.
    Just spent the weekend in a corner suite with a wood burning fireplace that the staff comes up and manages for you. Gorgeous style, luxurious rooms, sumptuous bedding, bright and cheerful professionals . Love this hotel...and I am a Bostonian, through and through. A little weekend get away has turned into a must do, regularly. City Table is wonderful, and in the lobby. Proud to have the Lenox in my hood.

    21/03/15 | Link | Rating: 4.0
    128. Aurora P.
    Fantastic hotel,  beautiful view of Copley square,  the room was spacious.  My husband arrived early n a red eye and they were able to give him a room in the morning and very nice about it.  Very nice staff as well.

    11/04/15 | Link | Rating: 5.0
    129. Jack L.
    The Lenox is definitely a respectable accommodation option in the heart of the Back Bay District! We stayed for four nights and definitely enjoyed our overall experience. The hotel's location can't be beat, and access to the Green Line T is very close.

    Service was always friendly and classy by all of the staff members. We enjoyed the peanut-butter cup cookies at check-in (We later found out they are provided every evening starting around 5:30 with tea and lemonade).

    The rooms are definitely historic (in terms of design and feel) but filled with modern upgrades. Each room is equipped with a large flatscreen TV and fast, free WiFi.

    The beds were comfortable, and housekeeping was responsive and courteous. They even stock the mini fridge with two free bottled waters daily. The downstairs gym was small but understandable and certainly adequate for a city hotel.

    However, there were a few minor negatives that may or may not matter based on your needs. The elevators to the guest rooms are super slow, and we often opted for the stairs. While the stairs were great exercise, they became annoying when we had items to cary all the way to the fifth floor. They also aren't usual flights of stairs (you have to walk out and around on each floor to the next flight). Not a big deal at all, but just be mindful if you don't like them.

    Also, there were some areas of the property that weren't clean (the gym equipment was rusted out slightly, and my wipe down of the weight machine revealed tons of dirt). The carpet and bathtub/shower area also felt somewhat dirty in our room. Overall, the lighting/quality of the bathroom fixtures didn't match the quality of the room or lobby.

    A great option in the Back Bay district! The negatives are certainly minor, especially considering the many positives!

    16/09/14 | Link | Rating: 4.0
    130. Kay W.
    This place was great. From the car service (thanks again Nick!) to the front desk and concierge, everyone was friendly, helpful and made a cold trip to Boston so much fun I can't wait to go back. Stay here and ask the concierge for recommendations - they know their stuff. This is a must stay place in Boston!

    23/03/15 | Link | Rating: 5.0
    131. Jeff D.
    I married my beautiful wife here 3 years ago. Every year she goes back to buy their distinctive candle because it reminds her of our special day. Yesterday on her annual trip, the reception gave it to her for free. Absolutely made her day! Can't thank you enough. You gave us an amazing wedding experience and continue to make us smile years later!

    22/03/15 | Link | Rating: 5.0
    132. Norm S.
    It is a really nice hotel that provides comfort when I am away from my own home.  They have beds that you sleep one with pillows to rest your tired head.  They even have running water to wash yourself before taking on a new day.

    30/03/15 | Link | Rating: 5.0
    133. Andrew T.
    Stayed here for the first night of our Honeymoon. Can not say enough good things about this hotel.  It was a beautiful building from the outside and the Lounge/lobby was amazing.  The staff was very helpful and friendly.  It was our first time on the East Coast and everyone from the front desk, to the bell hop to the concierge gave us tons of ideas of where to visit and where to eat.  I called a few days before check in to let them know that it was our honeymoon, which they were very excited about and said they would have Champagne and chocolates waiting.  I told them to hold off on the Champagne because we had just found out that my wife was expecting!   (we went on our honeymoon 3 months after the wedding just to clarify)  When we arrived they had upgraded our room with a great view and had delivered on the Chocolates, but also gave us a stuffed animal and a baby blanket.  We were speechless and very appreciative.
    The hotel is perfectly situated near great shopping, restaurants, and historical monuments.  
    We recommend this hotel to anyone wanting a great night in a great city.

    20/12/14 | Link | Rating: 5.0
    134. Ronan O.
    Have to write this review and copy it from tripadvisor I have such a bad taste in my mouth over this hotel...

    I stayed in this hotel in 2008 when they were bringing in no smoking policies. I was fined US 175 for smoking in a room. There was no advice that you cannot smoke in this room, there was no no smoking sign in the hallway, room door or in the room. Further there was ash trays provided in this room. I had travelled from South America overslept the next morning a young man who was hotel reception staff entered himself into my room and woke me. I said what? then he asked had I smoked in the room? I said yes. Then he fined me on checkout. The staff were not helpful and just quoted that there is a no smoking policy? I asked what efforts they had used to inform patrons of this policy and they said it was quoted on website and in a form you sign upon booking. Unfortunately a travel agency booked hotel! Upon complaining to the hotel manager he hung up the phone. Terrible stay well clear of this place. What a terrible service. I mean in 2015 I still loko back and remember how horrible I was treated here in 2008 and cannot understand how other people are rating this place. Stay well clear.

    08/03/15 | Link | Rating: 1.0
    135. Joanna C.
    The service here was the best I've ever received anywhere! I've stayed at various hotels throughout the country (including the Waldorf and other 5 stars), but the personal attention received here was amazing!

    Everything from the porter (who rushed to grab my bag from my taxi and bring it up the stairs), to the bellman (who brought up my luggage and even put it on the luggage stand for me!), to the front desk (who answered every random question I had), the service was exceptional.

    I needed a spoon and asked the front desk for one, and the bellman literally rushed to grab one for me from one of the restaurants. I was expecting a plastic spoon, but he grabbed silverware with a napkin!

    I asked the front desk about the breakfast being served at my meeting here tomorrow, and they went above and beyond to get that information for me (I need protein in the mornings)! Once I found out it was just carbs (boo!), I went upstairs to the room... And the front desk ladies sent me a coupon for breakfast the next day saying breakfast is the most important meal of the day!!! They were so sweet!

    Everyone also makes eye contact and says hello, no matter who it is. The service here was AMAZING. I need to stay here more often!!

    25/02/15 | Link | Rating: 5.0