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Loews Boston in Boston, MA

Loews Boston in Boston, MA

Specialties

It's not often that a hotel embodies all that a city stands for, but the Loews Boston is just that place. Housed in the stately limestone building that was once home to the Boston Police Headquarters, our recently renovated boutique property is--like the city of Boston itself--a unique and unforgettable blend of historic charm, urbane sophistication and authentic New England hospitality.

Our 225 spacious guestrooms, two luxury suites and an expansive Presidential Suite have been freshly renovated and bring you the ultimate in modern convenience and comfort. And our recently updated 1,024-square-foot Harrison Room--with its vaulted, 20-foot cathedral ceilings and crystal chandelier--is an unparalleled event space and the perfect location for your next intimate gathering.

 

Company Info:

Rating: 3.82

Address: 154 Berkeley St, Boston, MA, 02116

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    Comments (34):

    1. P. Andre K.
    I stayed at the hotel Thursday night. Loews Boston is an elegant hotel with excellent staff located in a prime area within walking distance or a very short taxi ride to virtually anywhere you want to go in the downtown area. The room was exactly as described. - and the front desk graciously allowed us to check in several hours early with zero stress. The only negative was the limited choices available on the room service menu (which is essentially the same menu of the hotel's featured restaurant, Precinct ). We had  two onion soups and one caesar salad that cost approximately $48 with tip, and two fruit bowls for breakfast filled with very fresh fruit (berries, melon, pineapple...) and a large carafe of coffee for $48. I "get" the cost - but not the very limited options. Also, I feel if you are staying at a "5 star" hotel that ALL wifi should be included. It's very petty and annoying to patrons to have to pay for "premium" wifi when the. " premium" wifi is just equivalent to 3G (which I had to use) and the "free" wifi is more akin to the initial days of the internet when you would hear the modem contacting AOL. The only other "downsides"are attributable to all of Boston and those  are the exorbitant prices charged for room service and parking is $48 per night - but that's part of the deal when you come to Boston.

    11/10/14 | Link | Rating: 4.0
    2. Kendall M.
    Stayed here on a work trip earlier this year, a week after the Boston marathon bombing. The hotel building was older and front desk staff was not the brightest in the bunch. Location was good, within walking distance of shops, restaurants and bars.

    21/08/13 | Link | Rating: 2.0
    3. Kelsey S.
    I stayed here a couple weeks ago.  The service was impeccable the woman at the concierge recommended some great restaurants to us that were perfect.  The new restaurant that they opened  downstairs was to die for, very interactive.  I had a wonderful, clean, fun experience at this Loews and I will definitely be returning.  I recommend choosing this hotel over any other in Boston.

    26/06/14 | Link | Rating: 5.0
    4. Raghida S.
    Great hotel in transition with a  lot of potential.  Great customer service but the restaurants are not up to par.

    This hotel used to be the Back Bay hotel and has been recently been bought out by Loews and renamed to the Loews Boston hotel.
    We stayed at the Back Bay hotel back in 2010 and love it (both the hotel and the restaurants).  We had a bit of a noise issue in our room (water sounds) and when I was asked to do a survey of the hotel I mentioned it.  The general manager at the time sent me a nice email and said to contact him the next time we're going to be in Boston as he'll make sure to take care of us.  We recently decided to go back to Boston with our toddler and wanted to stay at the same hotel.  It's been 3 years, the general manager is gone and the name has changed.  I figured it was worth a try anyway.  My husband made fun of me for even calling as he was sure I wouldn't get a call back.  I did however get a call back and was told that they would make sure we would have a good stay (whatever that meant).  

    We arrived early from the Airport but our room was ready for early check in, the crib was already there and setup and it seemed that we were upgraded to a higher level king than the one we had booked.  The staff was very warm and friendly towards us and our toddler.  The room was still noisy due to road noise but I guess that can't be helped in the city.  We also received a "welcome and good to have you back" fruit basket which was a nice touch.  I would say that's excellent customer service considering it's not even the same hotel as before :)

    Overall, our stay was great.  The place is in need of a bit of a facelift but I believe that this is happening soon.  The whole hotel is about to undergo a big renovation by Loew's.  It would be interesting to see what will become of it over the next year or so.

    One thing i didn't like is that the staff wore name tag that show where they're from.  I've seen this on a cruise ship before, I don't like the practice myself.  

    We ate at both the Stanhope grill and Cuffs, we found both to be very sub par and the staff is in desperate need of training.  More on that in separate restaurant review.

    04/09/13 | Link | Rating: 4.0
    5. Marty R.
    I recently stayed at the Loews Hotel situated in Boston's Back Bay. From the doormen, to concierge, to housekeeping staff, I found the team to be very welcoming & helpful. Check in was a breeze and I was in my room in minutes.  My room was beautifully appointed, comfortable & spotless. I found all the amentities any traveler would require in this day and age.

    I would recommend this fine facility to other travelers. Excellent location; very close to dozens of fine restaurants, shopping, theatres, fenway park, etc

    Hats off to the Loews Boston team, well done

    26/08/13 | Link | Rating: 5.0
    6. Debbie W.
    I was here for a long weekend in October.  The price was over $300/night, but the same pretty much everywhere in downtown Boston that weekend.  The hotel is nice, clean and comfortable.  I had a pleasant stay and found the location to be convenient.  Didn't eat in restaurant or have room service.  I would stay here again.

    30/12/13 | Link | Rating: 4.0
    7. Carol K.
    Avoid this hotel if possible! We got this hotel through Priceline deal. We called ahead of time to confirm a double bed for 4 people but when we arrived this was not available. So we requested a cot as soon as we checked in, however it took forever to get through to the front desk via phone. When we finally got through to someone, they said they "would check" but then never got a call back. So then we called back and they stated the cot wouldn't fit in the room. Knowing that it would fit in our room later that evening we straight up asked for one - told them the situation and asked to waive the $25 fee but ended up paying $15 anyway. Front desk was not understanding, refused to compromise, condescending and much more.  

    Plus- no coffee in the room, toiletries were crappy

    29/06/13 | Link | Rating: 1.0
    8. Nguyn T.
    I visited the bar downstairs for some drinks. Got my wallet (cash, IDs, cards) stolen on the spot while I had my bag next to me. Suspect was a fellow patron, who ended up using my cards at multiple vendors. Security manager at Loews showed up and called the police. A month later and no results came up. They could easily perform an internal investigation based on the other guests' information from their receipts but lifted no fingers. And this happened right inside their properties with waiters/waitresses walking around during a non-peak hours. After the event, hotel and security manager did not follow up. Very disappointed that this happened at a 5-star in the center of Boston.

    13/08/14 | Link | Rating: 1.0
    9. Missy C.
    I read a lot of great reviews on this hotel. Also, this hotel was rated four-star. I went in having some expectation based on them, but I was not all that thrilled afterward. In all, I'd say it was okay.

    I had a Deluxe room with two twin beds in it, as I was there with my sibling. The space wasn't ample, so it was good for staying for a night.

    The male receptionist who had a name like Kevin but was spelled slightly different was very welcoming and friendly, which gave me the best impression about this hotel. It's so important that someone who checks you in exudes warmth and genuine friendliness.

    The bedding was comfortable. The pillows were plenty and nice and comfy. The window had nice blackout curtains, so we were able to sleep in the next day without being awoken by the sunlight. There was also a nice Keurig's Vue series coffee maker in the room. There were some Emeril's coffee selections with different sweeteners on the side. TV had some basic channels and two HBO channels, which was kind of nice.

    The bathroom's shower curtains were a bit short. As a result, a lot of water spilled out of the tub during the shower. Another issue: There was not one single drawer in the bathroom, which was slightly annoying to me, as a woman. The shower head was nice and big. Water pressure on 7th floor remained strong. The tub was really small though. I was expecting something a bit bigger and nicer.

    I also saw quite a visible layer of dust on the entire handle used to adjust the height of the office chair in the room. That was not acceptable to me for a four-star hotel.

    We ordered room service for dinner. Mine was the Organic Chicken dish, which was fabulously delicious. My brother ordered a hamburger and a turkey sandwich. The turkey sandwich was equally delicious with full flavors and freshness to it. On the other hand, the burger was a big miss. The meat tasted burned while the inside was not cooked evenly. Some parts were overcooked; some were quite raw. The lettuce and tomato slices that came with the burger on the side tasted old and clearly not fresh. The entire dish was difficult to finish.

    The common area near the concierge was nicely decorated. Sitting in there waiting for my car was a pleasant time.

    With the same price range, I may just go somewhere else next time when I visit Boston. I would like to see nicer furniture and nicer amenities in the room and bathroom, which would entice me to visit again.

    17/07/13 | Link | Rating: 3.0
    10. Assaf B.
    I came to Boston last weekend and had to book the room for my fiance and friend a few days before arrival so there were not that many options. I found Loews hotel available but with a high price tag of $285 a night.

    You can imagine my expectations!

    Both my fiance and I got to Boston on a red-eye flight from San Francisco, and I got there 1.5 hours before her and decided to get to the hotel and attempt to get a room for early check-in. As you can imagine, landing from a red-eye is exhausting and we really just wanted to get a nap.

    I got to the hotel hoping they will have a room, clearly an early check-in is a matter of courtesy and the hotel owes us nothing. Though with the price tag, I was hoping it will be ok.
    The first thing that already hit me the wrong way was the attitude of the front desk employee, out of the gate, he was short with me and made me feel as if I'm disturbing his work. He was able though to tell me that he found a room for me! Hooray!

    No... Not Hooray... I naively ask him "So there will be 2 beds right" as my booking clearly stated a room for 3 people. His answer, no, you ordered a king bed room.
    Ok ok.. confusions happen.
    So I continue and stress, hey, here is my reservation, see, it shows a picture of 3 green people, this must mean 3 people in the room right?
    His answer which was the second hit: "The room can hold up to 3 people"
    To which I ask, why is the price higher then? - No reply.
    I stress again, saying that if the room can fit 3 people, there must be a way to fit 3 people... to which he answer - "3 people can fit on a king size bed"

    DING DING DING - Strike 3 You're out...

    What kind of an answer is this...??
    At this point, I'm upset (I was just irritated and tired before). So I tell him "This is an unacceptable answer, get me your manager" Which of course, isn't there and isn't available and will not be in the hotel at least for 30 minutes...

    Time ticks, my finace is about to land and I need to go back and pick her up.

    So I say, come on.. there must be something you can do for me...
    And after he clicks his computer keyboard for 5 minutes he says! "I can get you a roll-away bed"

    Eureka!

    No... Not Eureka, cause it was followed by... "It will be an additional $40 a night".
    So.. your idea of appeasing a clearly angry (and for the right reasons I believe) customer, is asking for more money for a 3 people room he already paid an overhead for?

    Unacceptable and shameful behavior for a supposedly 5 stars hotel.

    At this point I went to booking.com in front of him on my phone, found a room at the W for a lower price and had him cancel my order.

    The W was amazing by the way, go there and don't even bother with this one. Can't imagine how much worse it would have got if I stayed..

    03/05/13 | Link | Rating: 1.0
    11. Al L.
    Great Location, Staff are friendly and intuitive to your needs. The concierge Heather was very friendly, knowledgeable and fun. Always a smile and a quick hello. The beds were super comfortable and the downstairs pub was great. Only negative I can say is that our room did not have a fridge or mini bar.  Check in was a breeze, before 11 am and we got a late check out of 12 pm. Nice front desk staff

    17/06/14 | Link | Rating: 4.0
    12. Tina P.
    Beautiful hotel! As a guest I have really enjoyed staying at this hotel. The rooms are updated and spacious and the bathrooms are beautiful. The hotel is in a great location and there is a nice bar in the lobby to hang out at. Overall I would recommend staying here while visiting Boston.

    Loews lost one star because: I considered working with them as a wedding venue, but they were not very responsive. I would have loved to have my wedding there, but already booked a different location by the time they got back to me. The person I spoke to was very nice, but in a competitive business there needs to be a quicker turn around.

    20/04/14 | Link | Rating: 4.0
    13. Jordan D.
    Beautiful hotel with great service.  They do not have onsite parking, but offer valet service for about $50 dollars a day.  Would definitely return...

    03/05/14 | Link | Rating: 4.0
    14. Jeff W.
    Great place to stay - rooms nice and beds comfortable

    The Good
    -location
    -rooms
    -lobby bar
    -Heather the concierge - nice lady, very helpful advice and friendly

    The Bad
    -asked to 2 double beds when booking - emailed hotel and they confirmed - upon check in had a king bed
    -no fridge or mini bar in room

    17/06/14 | Link | Rating: 4.0
    15. Stef P.
    Stayed 2 weeks ago at the Loews for a night during business.

    The hotel is about to get a major face lift, including new lobby, updated rooms, etc.

    Was not impressed that upon my arrival, the lobby smelled like dog food. Received a corner suite on the 10th floor, unfortunately the room looked out at the gravel roof. Halls seemed old. Bathroom was nice and updated. Room I would give a 4/5.

    All in all, it's no Ritz, but very comfortable for my stay for the night, I am looking forward to see the updates made. The hotel has a lot of potential. It is in a great area downtown, close to newberry street.

    14/01/14 | Link | Rating: 3.0
    16. Treesa T.
    We just got back to Cali after staying 5 days at this hotel. Absolutely loved everything about it. The staff was the most friendly and accommodating I've ever experienced. We took a red eye. Flying with a toddler. And they had a room ready for us when we arrived at 9am. Gave my daughter crayons coloring book and stickers which was nice kept her busy while we got settled in. And although we requested a refrigerator in our room and didn't receive it it was no big deal we found ourselves out and about walking a lot or taking the T so much we didn't really need one after all. they had a free hot chocolate and coffee bar in the lobby as u came in from being out in the freezing cold made  that much more bareable. I honestly can say I don't have any complaints the rooms were extremely comfortable and clean. And the location was great close to the T and parks and restaurants, mall, CVS,7eleven etc. Thank you to the staff for making our stay easy and comfortable!

    04/02/15 | Link | Rating: 5.0
    17. Brian P.
    My wife and I stayed here on a Saturday night along with a few other members of my family. We really liked this place, the beds were very comfortable although the rooms were a little small. The hotel is very clean and kind of historic since it's located in the old Boston PD Headquarters building.  We stayed here mainly because of it's location and price. It's close to great restaurants and bars and shopping on Newbury st.  We were able to get a good rate on Kayak. I will definitely stay here again.

    08/09/14 | Link | Rating: 4.0
    18. Cayer N.
    My wife and I love this hotel. The location, ambience, cleanliness and price are all great. We have been "sneaking" away to the property for a night out for the last 10 years. My only negative comment is the beer selection at the restaurant (yes it sounds a little petty) does not match the trendiness of the hotel. It is filled with large brewers vs craft beer which surprises. PLEASE update!!!

    17/01/15 | Link | Rating: 4.0
    19. Matthew L.
    Everything about the Loews Boston was excellent.  The rooms, the staff, and the location were all great for our trip.

    We arrived before noon to check in and after having them hold our bags we decided to go explore the city after checking in.  Once we returned out rental car at Government Center the weather got bad and we decided to head back to the hotel via the subway. We arrived back at the hotel around 1 and our room was waiting for us, which I was nervous about since check in was at 4pm.

    The doormen were very helpful at hailing a cab for us and helping my wife to cab with an umbrella over her as it rained.  Upon checking out early in the morning, the staff had a cab waiting for us and helped with our bags.

    The room itself was relaxing.  The bed and pillows were some of the most comfortable I have slept on and the air conditioner kept the room a perfect temperature.  

    Since the hotel was in such a central location we were able to walk a couple blocks to a subway station and walk to restaurants and shopping.  We would definitely stay at this hotel again.

    25/06/14 | Link | Rating: 5.0
    20. Gisele M.
    Awesome.  I arranged a company meeting here for 7 people to include a meeting space, 2 day meals and hotel rooms.  I ended up staying here overnight.  It was exceptional.  The rooms are beautiful.The bed was SO comfortable.  Service was top -notch.  The catering manager Carly is awesome and very professional.  All of the staff are very helpful.  This little hotel is a diamond in the rough. Will definitely plan my future meetings here.

    10/10/14 | Link | Rating: 5.0
    21. Yi W.
    Pros: location, allows late check out.

    Cons: AC is so loud!!! No fridge. Everything is expensive(46 for overnight parking, 7 for water). Complimentary wifi is slow.

    09/06/14 | Link | Rating: 2.0
    22. kevin s.
    My family of five stayed at this hotel for two nights while in Boston.  The service was wonderful from the time we arrived.  Their restaurant is good and reasonable prices...you must try their Old Fashion!!  The hotel is right next door to an excellent restaurant - Back Bay Harry's.

    We walked everywhere, very convenient.  The only hiccup was that the front desk was going to send for my car in valet and we waited and waited - they forgot to tell the valet guys.  We sat their for 30 minutes waiting for our car.  

    Overall we loved our time at Loews.

    19/07/14 | Link | Rating: 4.0
    23. Mike S.
    Not sure how this place doesn't get SIX stars. The location is awesome as you are within minutes on foot from 100's of restaurants, 100's of shops, 2 malls and 2 separate subway entrances that enable you to get anyway in the City for less than $3 a day.

    The service at this hotel was over the top superior. Probably the best I've had in the US. Very attentive and personable. Not always easy to find on the East Coast as once you get on the street, nobody seems to talk to anybody. Anyway, back to the hotel... the standard rooms are a little small but very well appointed, quite and very comfortable beds. Quality furnishings thru-out and the bathroom is nicely done as well.

    The gym downstairs is small but once again has top of the line equipment. Probably the best treadmills and elipticals (the computer programming on them) that I've ever used. If I didn't live in sunny San Diego, I'd buy one for personal use.

    19/02/15 | Link | Rating: 5.0
    24. Elon D.
    A very pleasant hotel but the reason I am writing this much earlier in the morning than I would like is that the sound of trucks in the back alley just woke me up for the second time, and I am generally a very sound sleeper. I really needed a good night's sleep for meetings today. Maybe it's just a problem on Tuesday nights, but I highly recommend a room on the front of the building if you can get one.

    14/01/15 | Link | Rating: 2.0
    25. Vivian W.
    I fell in love with Loews hotel in Boston! the restaurant on ground floor is chic, it's so relaxing to sit out at the patio with fresh air, food was good too!

    The only thing I'd complain about is the size of the rooms, they are tiny! The bathroom is roomy but it will be nice to have a more spacious room to unpack and pack my luggage.  Also I was disappointed that my room got down graded ( I booked king deluxe but got downgraded to standard king room, they offered a $25 credit only when I have requested after finding out that I was put into a standard King room, that is after I got the keys, and brought my luggage to the room and I have to ask about the room category I've been assigned)...so this was a bit disappointing.

    They have free complimentary coffee from an espresso machine all day in the lobby, the lobby lounge is also very comfy

    03/07/14 | Link | Rating: 4.0
    26. Ms. V.
    Tucked away in the Back Bay neighborhood of Boston, this quaint hotel is walking distance to Boston Common, City Hall, Massachusetts State House, and so many other attractions.

    I LOVE the fact that it used to be the Police Department Headquarters.  I'm a huge fan of character, and anything that has a story to go with it.  Walking up to the hotel, I immediately thought of the show, Rizzoli & Isles.  I could totally see Angie Harmon coming up, drawing her weapon, and yelling, "Freeze, dirtbag."

    Upon our arrival, check-in was friendly, quick, and efficient.  The room was a bit small, but I wasn't expecting it to be huge.  We were barely ever there unless it was to sleep, anyway.  The staff was pleasant, and helpful.  This might just be my go-to hotel whenever I'm in Boston.

    21/08/14 | Link | Rating: 4.0
    27. NIkki S.
    The concierge Heather is absolutely the bomb!!! Whether 1st time here (mine) or return (my husbands) she ran with recommendations with the passion that showed she absolutely loved sharing her city and loved the responses when we returned to share our experiences. The Loews management should appreciate that the experience begins and ends with their wonderful staff - that is what makes it memorable and that is what has people returning.

    25/04/15 | Link | Rating: 5.0
    28. Irene H.
    Got a hotel room for a Friday night through the blind Hotwire deals. I love boutique hotels and this was a nice place to sleep for the night. Also loved that the shampoo and conditioner were from Davines. The room was quiet, small, nicely decorated. No complaints really. Taxis do take some time to find.

    07/09/14 | Link | Rating: 4.0
    29. Robert K.
    I stayed there last weekend and was very impressed! The hotel staff was very friendly and helpful. The room was very nice and clean and the bed was very comfy. No would've liked a refrigerator in the room though.  While I was there we received a massive storm and needed to stay another day.  They were very accommodating and even offered a hugely discounted "snow rate" for the additional night.  I would definitely stay there on my next trip to Boston.

    20/02/15 | Link | Rating: 4.0
    30. Garrett S.
    I was in shambles after this year's Boston Marathon - probably on the brink of hypothermia after the cold rainy run. The staff at Loews was so incredibly kind in welcoming me to warm up in their lobby for 20 minutes after the race. I was offered a towel, warm robe and must have had at least 5 staff members ask if there was anything else they could do for me. What great service and I wasn't even a customer!

    06/05/15 | Link | Rating: 5.0
    31. Hillary F.
    Highly recommend staying here if you are visiting Boston. The staff is very welcoming and they go out of their way to provide you with a home away from home. They let us check in early, we were able to extend check out another hour, and they stored our luggage for a few hours the day we checked out. As far as our room was concerned, it was a great size, and it was super cozy, clean, and nicely decorated. Would definitely  stay here again if the opportunity presents itself.

    09/04/15 | Link | Rating: 5.0
    32. Jerry C.
    Loews Boston's recent remodel has transformed the Old Boston Police Headquarters Building into a fresh, state of the art and modern first class hotel. No Federalist furniture, no frou-frou bedspreads, no heavy damask drapery. No snobby staff at the front.

    The front desk staff let us check into our rooms before noon which was great since we wouldn't have to lug our wheelies to client meetings. The hotel rooms are on the small side, but the work desk really works well for spreading out your laptop and papers. Electrical outlets are conveniently built into the desk.

    The bathroom stall had two shower heads for upper and lower body parts. Plus, the bathroom came with the requisite phone next to the toilet for those all-important conference calls (just make sure you're on mute).

    The lobby lounge is comfortable and comes with a complimentary expresso machine and free wifi. The newly opened hotel restaurant, Precinct Kitchen + Bar, is a nice gathering place and has a great lunch.

    What earned my elusive fifth yelp star? In the morning while I was seated in the lobby, I watched a hotel supervisor walk by, stoop down, run her finger along the baseboard wall, and had a trailing hotel employee take notes into an iPad. This placed is spic and span and polished! I'll be back.

    13/04/14 | Link | Rating: 5.0
    33. Colin H.
    Excellent hotel in a quiet location, but within easy walking distance of all the shops and sights.

    Staff are very friendly and know what they're doing. Rooms are modern and spacious. Good gym, great bar and the food is top quality.

    Would I go back? Yes, definitely.

    23/03/15 | Link | Rating: 5.0
    34. Armando L.
    Had the opportunity to spend three days at the Loews in Boston on a recent trip. Glad I did.

    The outside of the building is unassuming and what you might expect for the former police headquarters turned hotel.  We used a car service so I cannot comment on parking. We were greeted at the drop-off, which is street side, by a doorman and an attendant. The service was excellent from the first moment. The lobby is located a few steps up from the street, and while very small, it is well adorned and tastefully laid out. The check in staff was prompt and courteous.

    The elevators are old in function (read bumpy ride and small) but very well decorated with nice finishes. Our room on the 8th floor had a king size bed, shower and all of the amenities you would expect of a hotel of this caliber. The view of Boston was interrupted by a few office buildings, but nice nevertheless.

    Sounds great so far, right? Probably wondering why only four stars? Truth is the room wasn't up to my standard for cleanliness. The corners of the bathroom floor were grungy as was the grab handle in the shower. I would have easily given the hotel five stars had the room, especially the bathroom been cleaner.

    Would stay here again if in Boston. I can only imagine how great the views are from the 10th floor on the Boston Commons side of the building.

    21/05/15 | Link | Rating: 4.0